Best Western Plus Burnaby Hotel, Burnaby

This hotel was conveniently located for our one night in Vancouver, visiting relatives in Burnaby before flying out of town. The bedding and bathrooms are very clean, but the walls need to be washed in places. The rooms are small and the soundproofing is not great (particularly if you are on the first floor, where you can hear a lot of movement in the room above.) My hair dryer blew the outlet in the bathroom within about thirty seconds of use, and there is no other outlet anywhere nearby. The continental breakfast is on par with what you would expect for a hotel in this price range. Overall, a clean and serviceable hotel for the price.

Had all the right things! Comfy functional room, great location( easy to get to, close to shopping and transit) , delicious breakfast, heated outdoor pool, helpful friendly staff. Would definitely stay here again!

great location and very helpful staff. any thing for our rooms was courtesly supplied. cleaning staff very thorough in doing our room. excellant free breakfast every morning. great variety of breakfast foods available and always freshly cooked and never ran out of food items

The hotel was easy to find, especially since we arrived near 10 p.m. The hotel clerk was very helpful and friendly. Our room was clean and quiet. We enjoyed our visit and look forward to staying there again.

The is a fairly good bang for your buck in Burnaby/Vancouver area, but I definitely expected my trip to be better. The front staff was amazing, but the second we walked into our room it smelled like cigarettes and cleaning products. It immediately gave me a headache. My guess is that the last guest was smoking in the room and the cleaning staff decided to try and cover it up with cleaning products. We tried leaving the windows open but none of the windows open which definitely seems like a fire hazard. The scent was so unbearable that we ended up leaving the door open as a last resort which is frankly unsafe.

Front desk helpful, checkin in quick, bed comfortable, we only stay one night but would come back again. Comfortable bed is really important to have a really good night sleep when travelling. the only negative is the breakfast very basic.

I have stayed at more expensive hotels, but the breakfast at this Best Western is fantastic! The hot breakfast buffet was the best way to kickstart our mornings and share a hot meal with family. The cleaning staff were also incredible kind, friendly, and did an exceptional job in keeping our rooms comfortable during our stay. Two pieces of advice: 1) if you request a rollaway bed, request extra comforters and sheets and 2) if you have sensitive skin, the towels may be too rough on you so bring your own. Overall, I enjoyed my stay here with my family and will be considering future Best Western locations for future trips.

Nice older style hotel. Rooms and beds were comfortable. Nice sized television and decent coffee offered. Breakfast had excellent choices of hot or cold items. Staff well trained, pleasant and helpful.

Very nice 3 star hotel. Room was very clean, internet worked well, and the free breakfast was actually a full breakfast not just a muffin and fruit. Close to the Metrotown mall and some great restaurants.

This location is great for the Blues and Folk Festival. Within walking distance but also short Uber ride away. Clean room. Friendly front desk staff. We brought our dog with us- it would be nice if they had a garbage can outside of the hotel for pet waste. For some reason as a Best western elite member I was given two bottles of water when I checked in. I don't understand why Best Western is doing this, with the amount of plastic waste that is not being recycled in our country. This gives a message to international travellers that our water in BC is not fit to drink. When in reality our water is some of the best in the world. This is not a hotel decision but a corporate decision that needs to be stopped. As well, best western would be saving money if they went to jugs of shampoo conditioner and lotion mounted on the wall rather than tiny bottles that end up getting “recycled“. We all have to do our part to help our reliance on plastics, and Best western as a business should be making better environmental decisions.

I was there kast summer with my family and this year we decided to return there it ckean and close to métropolis and sky line. Tge breakfast is very good and my kids enoyed the outdoor pool. I strongly recommend this hotel

This Best Western Plus hotel at Burnaby was a surprise for my family. At the last leg of our vacation, we enjoyed the 3-night stay. The room is clean and spacious, staff are courteous, and the hot breakfast is great. Though we were assigned a room behind the elevator without window views, we are still happy that we chose this hotel.

Our room was clean and staff most accomodating. Reception staff exceptional. Our luggage arrived 4 days after arrival and they kept us posted. The daily breakfast included waffles, pancakes, bacon or sausage, a variety of breads and muffins and upon request gluten free items. Coffee was a bit strong but ok. Juice machine also. Our room was clean and they made the room up according to our request(covid). Very centrally located and up the street from largest mall in B.C. : Metropolis which was within walking distance. There is a lovely pool but towels not supplied.

Good value, good location. Rooms are clean. It is nice because it is on a major street, but once you are in the parking lot it feels very private. Beds are comfy. I have stayed at this hotel around 20 nights over the last 5 years and it is a good place to stay.

The rooms were clean and beds were comfortable. The rooms and hotel in general was a bit outdated. One of the best places around for the price point. Close to what I was there to do and served my needs.

This hotel has a strange layout as the buildings are Inter connected with walkways. We were close to the pool and it was away from the road and fairly quiet. We didn't have a microwave in our room to pop popcorn but when I complained they brought one right up. The breakfast was also good with mandarin oranges and bananas along with pancakes from the automatic pancake maker.

We stayed here from.June 20- July 1 inclusive. The rooms were clean and the daily breakfast included a variety of choice. The staff were excellent and maintained cleanliness at all times. The location is central with the largest indoor mall in BC located nearby. Due to the on-going airport fiasco, we were to leave on June 29. The hotel was fully booked but we were accommodated! Highly recommend. Front line receptionists were excellent and friendly. Thanks!

Excellent staff and room. Great value for your money. Free parking. Close to numerous attractions and restaurants. Nice breakfast buffet available at no cost. Comfortable sleep Air conditioner not overly loud.

This motel is spread out over a large area with two story buildings. Rooms are dated, but clean and quiet. Beds are comfortable. Breakfast was very good with many choices. (The coffee, however, was terrible.) The only real problem was the wifi. It was either very weak or unavailable the entire 4 days spent here.

Hotels with their doors opening to the outside has no security and the window is usually accessible by anybody passing through the balcony. It lacks some form of privacy. Not good for relaxed vacations unless for business purposes for only a guest. Not sure if I would use such motels when travelling with family due to less security.

Overall cleanliness is good. But there was a trace of cigarette smoke smell. Maybe they can find a way to totally eliminate the smell. The breakfast is good. A lot of food to choose from. And the parking lot is free of charge. Recommended.

We stayed here a week. The rooms are a great size and exceptionally clean! The Front desk staff are very friendly and helpful. I had a problem with the vending machine for laundry soap. The front desk got me one and within minutes someone was fixing the machine. Not once did we ever see garbage or cigarette buts anywhere on the property. We have travelled throughout covid to several Best Westerns .This one is by far. The BEST! OH ! And the outdoor pool is heated and clean! They provide towels. A ten minute walk to the skytrain at Royal Oaks. Or walk 15 mins to The HUGE Metro Mall and hop on there. Can't forget the free breakfast. I am celiac and had lots of options!

Good room with decent price. All staffs giving their best service. Breakfast one of the best. Location conveniently close to anything you need. Plenty of free parking space. There are floors without elevator access, so if you are physically challenged and have difficulty with stairs or come with heavy lugage, call ahead so they can give better access room.

The team at BW in Burnaby were very accommodating, and friendly, and we were greeted with a warm smile. The room was fresh, and very clean. Breakfast was warm, and it was healthy and we had lot of choices which made a good start to our day.

We found this Burnaby BW because it is very close to a medical office referred to us. But it is also walking distance to a White Spot and Denny's. A few blocks from the huge Metrotown Mall. Both front desk people were extremely welcoming and helpful; and our room was clean. There are rooms in the back which are surprisingly quiet for being on busy Kingsway. We were given bottled waters and a small snack on arrival, along with two complimentary breakfast coupons. We will return for future stays.

We stayed for several nights and really liked the pet friendly suite. There's lots of parking, making it easy to load and unload, and the room was very clean and tidy. We enjoyed the included continental breakfast as well.

We were so happy to have been able to book this room when we had to travel for a very short notice medical appointment in Vancouver. The location is great for access to VGH. We needed an accessible room, there wasn't one available. Dinesh facilitated a friendly, informative & efficienet check-in then assigned us to a room that was easy to access from the parking; the room was large enough to accommodate a four-wheeled walker and the bathtub low enough to allow access (we brought our own bath bench.) We slept and woke refreshed and ready for the challenges of the day.

My mom and I only stay here when we visit Vancouver. We love it. Great staff, a little pricy for the night, but worth it, and a little ways out from Van but close to the skytrain and 1 stop from Metrotown Mall. Clean hotel rooms, back to buffet style breakfast, was super yummy.

Friendly and helpful staff. Breakfast was fresh and a good variety. Location near Metrotown was a great bonus. The only thing I noted that there was a lack of available outlets for all media devices and smart watches etc.

Stayed for 2 nights for a brief stay - we needed to be close by for medical appointments. Felt a little uncomfortable that it was a motel but they had security patrolling constantly. The rate was very good at 149 and a decent breakfast was included. Hotel staff are very friendly. The room smelled pretty musty but was clean and we slept well. No issues - if you are looking for decent value, this is a good option for you.

We had a three night stay here in a one bedroom unit that faced away from the road, and it was very comfortable. The bed was great, loved there were 2 televisions so we could both watch different things, and there was a full fridge.

Rositta Chan, Guest Services / Front Office at Best Western Plus Burnaby Hotel, responded to this review
Thank you for your compliment. We are delighted that you were able to enjoy our hotel's amenities and offerings such as, quite clean room, comfortable bed and full fridge. The highest score is 5 and the lowest is 1 at TripAdvisor. We hope you are coming back soon so that we will earn a 5 from your next visit.

I like Best Western because the staff are always nice to have you. I will always recommend my friends and people to choose Best Western hotel if they want to be served as they want. The Best Western knows that customer is first.

This hotel was perfect for our stay near a dental specialist. Clean, warm nice beds. All you need! Great location, friendly front desk, free close parking. Highly recommend as it's a no fuss, got it all!

Friendly and efficient Reception, free parking, reasonable price, cozy rooms with new furniture and fixtures. Paid for 2 nights but had to escape after only 1 night because BC was threatening to close the highways due to heavy rains and flooding; the refund was ready within minutes. Great! Looking forward to a relaxed re-visit next summer.

Really Good… I'm definitely come back again to this Hotel in the future… great service and excellent staff customer service in my recent experience..! Congratulations to All staff members, make feel almost like home

The staff are exceptional! Arunda is amazing!! Booked here because of her. Room had everything we needed. Breakfast was great, lots of choices and staff super friendly. Check in and out was fast. My only complaint was that the bed was a bit too firm for me but was still comfortable.

Very comfortable rooms with breakfast close to Metrotown lots of dinning experiences and shopping . Close to Vancouver 15 km from Granville Island. Near the plamiterium and English Bay and Stanley Park.

Family Reunion. Hotel was located perfectly for everything. Room was clean and staff friendly and helpful. Appreciated the on-site laundry facilities! It is pet friendly but they need a garbage can located someplace outside. Missed the excellent hot breakfast in the breakfast room from previous visits. Hope they bring that back.

Great team of hotel staff. Especially the lady at the front desk! Close to Burnaby Hospital. Room was clean and very comfortable. Hotel has been in this location for some time, but is very well kept and maintained. Room and Bed was very comfortable. Good quality TV for viewing. Close to major shopping center.

The rooms were nice and clean. The staff were very friendly and really tried to make the stay enjoyable in spite of COVID restrictions. The breakfast was simple but they really tried to have a good selection of basic items. They had some nice treats.

Our stay this time was fine but we have had more appreciation in other times in the past staying at this hotel. The staff were excellent, the breakfast was certainly adequate given the covid-19 protocols in place. The location is very handy to the amenities we look for when we travel to Burnaby. We can look forward to a comfortable place to stay when we need to travel to Burnaby BC.

Service was excellent here .Very Quiet at night. Pillows where super soft, and comfortable . Breakfast was basic but because of Covid there were rules to follow. Its About 15 min from downtown Vancouver if traffic is normal

The front desk staff did not follow through and ensure room was cleaned. After long days out came back to beds not made, binds not emptied and towels not refreshed. Happened 2 days in a row and had extra towels to deal with as the night staff did provide clean ones. But old ones still piled up. Beds were hard and not a great sleep.

This BW is motel style - don't let the 'motel' image or exterior (which is really clean and recently renovated) discourage you from staying here. This is one of the cleanest places we have stayed at - the room we were in was very newly renovated. The free breakfast, although - COVID brown bag style - was really great. Staff are really friendly. Lots of parking.

This is a great location and central to my needs to get around the Lower Mainland easily. Check in/out was great. Breakfast was meh, but due to Covid restrictions I understand. The rooms could use more plug ins or USB connections for charging phones or laptops etc. This is a Motel style property, not a Hotel.

Room was clean, a bit dated but bed was perfect. Stayed during heat wave and AC kept up plus there was a fan in closet. Two complaints we had were we had to track down housekeeping to get fresh towels, coffee, toilet paper and take out garbage other complaint is no use of pool even though online said pool was available. Never gave discount or anything. Wouldn't book private times to use either. Very disappointed. We were there 6 days. Nice place to stay other than that.

The hotel and staff were excellent. We had a slight problem the first night... and within about 2 hours, it was successfully resolved. And it was done in a very personal and accommodating manor. The rooms were HUGE, clean and the location is convenient to pretty much all parts of the city.

We stayed one night at the Burnaby Best Western. We selected it due to the central location and easy access to main vehicle arteries. The staff was extremely friendly and helpful at check in and check out. The breakfast had a good selection and the staff there were quick and helpful in filling our requests. I appreciated their effort working with COVID restrictions to offer a variety and to maintain social distancing for guests and staff.

Our stay was fun. Greeted by friendly people, our rooms were ready on time, room was simple but clean and tidy, beds were comfy, shower was AMAZING, TV was huge, internet spectacular, breakfast was delicious. Walking distance to so many different restaurants. beautiful garden view. Whatever we needed we called front desk and we got it. I would go back again and again.

Location was very convenient for our activities in Vancouver. Facility was well maintained and was following the new safe guidelines. Staff were friendly and helpful. Limited number of eating facilities within walking distance.

I have stayed here 3 times over the last 5yrs. I choose this location as there are so many restaurants in walking distance or a short drive to the hotel. Also from here we (family and I) find it easy to access various malls and stand alone stores that we dont have on Vancouver Island.

The location was great. I travel frequently and have stayed in many high-end hotels and cruise ships and this is the first hotel or ship that has obviously sanitized the TV remote control and put it in a little bag as part of their room cleaning.

Our experience in this hotel was amazing. We had a hectic day and all we wanted was a place to rest. Since the moment I called I felt staff was caring about each detail to make our stay as best as possible. Especially Felix, a person with a high customer focus and kind.

This was our second time staying here and would definitely recommend this hotel. Happy to see their adherence to Covid safety plan so that we felt safe staying at a hotel. Appreciated customer service from front desk calling to see if room was satisfactory and did we need anything else. Nice to be recognized as BW Rewards member.

Rositta Chan, Guest Services / Front Office at Best Western Plus Burnaby Hotel, responded to this review
Thank you very much for taking the time to share your review. It is wonderful to see that you had a satisfactory stay with us. We appreciate your compliments on our front desk customer services and our adherence to COVID safety plan that make you felt safe staying at a hotel. We take the safety of our guests and staff very seriously because nothing is more important to us than the health and safety of our guests and staff. Thank you for your continuous support and your business. We hope to welcome you back in the near future so that you may experience another warm hospitality from us

Stayed in this hotel while transmitting through Vancouver. Hotel was clean, quiet, and safe, they had sanitized pens to use for check in. All rooms have exterior entrances (motel style). Breakfast consisted of a frozen breakfast sandwich that is microwaved in the package, yea and coffee, and lots of prepackaged options (pastries, cereals, fruit, yogurt, milk). Overall way better than I was expecting for a free, safe, breakfast. Would definitely stay here again esp right now.

Rositta Chan, Guest Services / Front Office at Best Western Plus Burnaby Hotel, responded to this review
Thank you very much for taking the time to share your review and highlight the details that mad your experience pleasant. We appreciate your kind, insightful and in depth comments regarding our facilities and amenities. It is great to learn that you enjoyed our clean, quiet and safe property. We are very happy to hear that you like our self-serve grab & go breakfast with choices and a variety to choose from. Thank you very much for choosing Best Western Plus Burnaby Hotel. We sincerely appreciate your business and we value the opinions of our guests. We look forward to welcoming you back in the near future.

Old, broken and in need of repair & understaffed. The Hotel was run down, problems with heater and had to be replaced twice during our stay along with a plumbing problem with no one qualified to fix it so the manager had to try.

Rositta Chan, Guest Services / Front Office at Best Western Plus Burnaby Hotel, responded to this review
Thank you for staying with us and for sharing your experience regarding your recent stay at our property. Please accept our sincerest apologies for the issues you encountered during this stay. We are very sorry for the inconvenient it caused, and our maintenance staff was gone for the day when you notify us. We will offer you a Manager special discount toward your next visit on this weekend. We appreciate hearing your thoughts and your suggestions, and we will keep it in mind. We truly agree with you that providing rooms where everything works and no excuses. Your satisfaction is very important to us and we will be using your feedback to implement improvements to ensure we offer a better experience for guests in the future. Thank you very much for your business and we value the opinions of our guests. We look forward to welcoming you back in this weekend. Sincerely,

Good Staff, relaxing , enjoyable experience. this hotel is located in the hart of one of the biggest and busiest mal that attracts people from all over. you will find friendly , professional and courteous Staff that are willing to help at any time.

Rositta Chan, Guest Services / Front Office at Best Western Plus Burnaby Hotel, responded to this review
Thank you very much for taking time to share your feedback and comments with us following your recent stay at our property, and highlighting the details that made your experience relaxing and enjoyable. We are located only two and a half blocks away from Metrotown shopping mall, Canada's third-largest mall, which is home to over 450 stores and services; it is a two-minute drive, eight-minute bus ride, and a 15-minute walk away from our hotel. We appreciate your kind compliment on our friendly, professional and courteous staff that are willing to help at any time. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay. Thank you once again for choosing Best Western Plus Burnaby Hotel. We sincerely appreciate your business and we value the opinions of our guests. We look forward to welcoming you back in the near future

Outstanding location, amenities super clean and very knowledgeable and helpful staff. I highly recommend this hotel to anyone who visits Burnaby BC. We definitely will comeback again. Probably next time I'll be bringing my friends..

Rositta Chan, Guest Services / Front Office at Best Western Plus Burnaby Hotel, responded to this review
Thank you very much for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. We are very happy to hear that your stay was a pleasant one. Our central location in Burnaby is convenience and always a favorite for our guests. We appreciate your compliment on our very knowledgeable and helpful staff; our amenities and cleanliness. It is our pleasure to provide our guests great service and amenities. We look forward to welcoming you back with your friends so that you may experience another warm hospitality from our staff.

First When checking in we were escorted via security to our room ,yes after dark. Second clue sirens all nite long. 2nd nite at Mid nite awaken by “police” I question because of no badge or community name on cruiser. Not RCMP either. After calling from desk they worke up Alberta Plate Vehicles on hunch of 911 call , people from Edmonton. The front desk said they new where the call was from. So my advice is . If your out of province and don't want to be harassed by “ people in some uniform “ Stay somewhere else. Staff rude ! Rooms Noisy! Bedding in need of cleaning ( duvet ).

Rositta Chan, Guest Services / Front Office at Best Western Plus Burnaby Hotel, responded to this review
Good Afternoon, Thank you very much for taking the time to post the on-line review. We did reply to your son's previous on-line review titled “The worst hotel experience” and discussed this matter with you on the phone. You reserve a room for one night, and extended for the second night. When you checked in on February 27, 2021 at 7:28pm, it was dark as you mentioned. Our front desk agent realized that you had several bags with you so he asked the security guard help you carrying the bags to your room, but you declined. Since our property is about three acres with three separate buildings, we usually provide a site map to our guests during the day-time, and offer to walk guests to their rooms when it is dark. Our guests appreciate this service very much, and it delights us to provide this personalized service. As previously mentioned, the uniformed RCMP arrived in their marked police cars. They were following up on a police file, as they received a distress call from an Alberta phone number. We have an incident report along with photos and video should you have any doubt. As for your remark on our cleaning, due to the pandemic, we take rooms out of order for 24 hours, they are then pre-inspected before cleaning commences. During the pre-inspection, we take out all terry, linen and garbage. We then sanitize the rooms and prepare them up safely for the next guests. Our practice of cleaning is not only a Best Western Standard, but also follows the CDC and WorkSafe BC guidelines. We are confident in our room cleanliness and procedures. As I have mentioned in my previous reply to your son's review, we strive for superior customer service, cleanliness and guest safety and security. I am sorry you were disappointed, and I wish you all the best and health during this difficult and stressful pandemic.

I booked my 70 year old parents at this pathetic hotel They were woke up by the rcmp banging on their door in the middle of the night, for something that wasn't related to them at all. The hotel manager treated them with complete disrespect in a rude manner, and won't return any calls. I would avoid staying at this dump at all costs. It might be the worst managed hotel in Vancouver.

Rositta Chan, Guest Services / Front Office at Best Western Plus Burnaby Hotel, responded to this review
Good Afternoon My name is Rositta, the Operations Manager at Best Western Plus Burnaby Hotel. Thank you for allowing me to address this situation with your parents. Our on-site security guard saw from the CCTV camera that police cars were in our property, and RCMP were walking at the section where your parents were staying at approximately 11:50pm on Sunday, February 28th, 2021. The security guard ran to the RCMP to see if they need any assistance. RCMP received an emergency call from an out of province phone number. They were not able to contact the caller but they can see the signal, and it is why they were at our property. They asked for information regarding the guests from that province. Honestly speaking, nothing is more important to us than the safety of our guests especially when there is an emergency call from one of our guests. We worked with the RCMP without any hesitation to ensure our guests are safe. The RCMP knocked on your parents' door around 12:00am to make sure that they are safe, and left within a couple minutes. Your parents came to the front desk around 9:30am on Monday, March 01, 2021 requesting a full one-night refund. I called your parents at noon and during the 15 minutes conversation, I explained to them the situation, apologized for the inconvenience, and offered them 15% discount for the interruption and the inconvenience. Later when you called, our front desk agent explained to you the situation again. I was there and heard the phone message you left on our mailbox. We also heard that you would write us a review, and your girlfriend's best friend works at the Best Western Head Office in Phoenix and you will contact them. They too take the safety and security of our guests very seriously and appreciate our efforts. On-line reviews are one of the platforms for travelers to share their experience, and us to respond, and we respect all their opinions. We treat every single review seriously because this is one of the channels our guests telling us what we are doing well, and which area we need to improve. I am sure you realize, should you parents have been in distress and needed the help of the RCMP, you would have appreciated our diligence and care for the safety. I am sorry you are disappointed with our efforts of the discount, and we hope you and your parents are safe during this stressful time. WE TREAT OUR GUESTS' SAFETY SERIOUS BECAUSE WE CARE

I stayed at this location for 35 nights and had a great experience thanks to the helpful and caring staff that work here! COVID-19 protocols were taken very seriously at this location with constant sanitizing and cleaning of common areas. The breakfast service is modified to be COVID friendly while still providing a variety of food options. Kathy does the breakfast service most mornings and she is incredibly friendly and kind! Check in/out and booking was very easy - Dinesh at the front desk is super helpful and he really strives to ensure that your stay is the best possible even during COVID times. The room was very clean and because there is no room service for COVID precautions, they do give you the option to change rooms during your stay. You are also provided with clean linens and towels whenever needed. The hotel is in a great location right off a major road and within walking distance to many stores, restaurants, and a major mall. It is also along a main bus route and car rental places are within walking distance. The room I had came with a full kitchen and supplies, a safe, a couch with a pull out bed, a king size bed, and a desk and office chair. The hotel also has coin laundry services and business services like printing/faxing.

Rositta Chan, Guest Services / Front Office at Best Western Plus Burnaby Hotel, responded to this review
Thank you very much for taking time to post such a wonderful review about your stay and highlighting the details that made your experience pleasant and convenient. We appreciate your kind, insightful and in depth comments regarding our facilities and overall services. Thank you for your compliment on our modified COVID friendly breakfast. We check with our suppliers occasionally for more varieties on pre-wrapped breakfast items so that our guests could have more choices. Thank you once again for recognizing the members of our breakfast staff Kathy, and our front desk agent Denish who continue to go extra miles to ensure that our guests experience a pleasant stay. I will pass your kind comments onto them. They will be very happy to know that their hard work is paying off and guest do notice that. Thank you very much for your continuous support and your business. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Overall is super great! Food was delicious and the facilities and amenities were clean. Sanitizer was present everywhere Room was complete and beds were so comfortable The front desk was very helpful and gave us a wonderful service !

Always happy to return here. Great location and great price. Super fast internet, great parking large rooms and even two EV chargers. There is a restaurant onsite, and several nearby as well as metrotown.

Traveling during the pandemic was a bit less worrisome by having a room with a separate air conditioning system. Check in/out was quick and efficient. Spotlessly clean. Take out breakfast was very good - cereal, milk, yogurt, coffee / tea, fruit, granola bars, pastries. Great service. Was only here for one night, but will return. I highly recommend this hotel!

It was really wonderful stay.. everything was neat and clean in the room.. moreover, i was scaring to stay due to covid but this place was absolute sanitized to stay in this situation...100% recommended....:)))

This hotel looks new, I haven't been to Vancouver in a few years and know the hotel has been there for years, but it is remodeled or reebuilt?? is really nice. The room is small but nice, good bed and pillows. Very quiet.

Always my first choice. Rositta is friendly, happy for return visits and keeps this place running perfectly. I'd recommend anytime. Internet is fast,the rooms are comfortable and the coffee is good. This location even has two EV charging stations!

This is a large, older renovated motel. Our room was small but clean. Not fancy but does the job. You wouldn't want to spend much time in the room due to its size. The bed was comfortable. The room has an under counter sized fridge. We travelled during the period when things we just reopening due to coronavirus. So it wasn't very busy. They gave us a "grab and go" breakfast instead of the hot one advertised. It consisted of cold foods like yogurt, juice boxes, cereal, sandwich, wrapped sliced loaf or cookie, etc. It was fine but not as good as the BW Sawtooth Inn in Idaho where they cooked our hot breakfast to order and handed it to us to eat in our rooms (this was late March 2020 also during the virus). The location is excellent, close to restaurants and shopping. As for parking, since you enter your room from an exterior door, you obviously want to park as close to your room as possible. We couldn't on that portion of the motel because it was too narrow too allow parking, just a driving corridor. Instead you have to park nearby (100 yards) which is inconvenient for loading and unloading baggage. We drove to our room and unloaded the bags, then parked the car nearby but out of sight of our room. They also have a high concrete step to maneuver from the pavement to the room. Not for those with mobility issues. This was an overnight stay to be fairly close to the ferries at Horseshoe Bay the next morning, and it was a good choice for that purpose.

Rositta Chan, Guest Services / Front Office at Best Western Plus Burnaby Hotel, responded to this review
Thank you very much for taking the time to share your feedback and comments with us following your recent stay at our property.  We appreciate hearing your thoughts and your suggestions with respect to our amenities and facilities. It is great to learn that you enjoyed our clean room with a comfortable bed even though the room size is small, and our hotel's location suited your needs as it was close to the ferries at Horseshoe Bay.  I am sorry to hear that some of our areas such as our hotel appearance, breakfast and parking do not meet your expectations. We will reopen our breakfast dining area once the Covid-19 clam down.  I apologise for any inconvenience caused by the distance between your room and the parking stall.  We are always looking for ways to improve, and would appreciate your detailed feedback and suggestions. Thank you again for choosing BEST WESTERN PLUS Burnaby Hotel for your stay.  We hope we can welcome you back for another stay and earn a higher rating then. Sincerely, Rositta Guest Service BEST WESTERN PLUS Burnaby Hotel

We had an excellent stay at this property the second time we have stayed here, the place was quite because the Covid 19 and the room was in the back which made it nice! They did say that you could have a hot breakfast, but with the Covid virus I am not sure if they are offering it now!

The hotel was perfect, clean, quiet, and best of all was the front desk staff. Extremely friendly and helpful. Especially the lady on the day shift, every time I walked in the door, she had a big smile, and said “ it's nice to see my smiling face” I said right back at you, she went above and beyond , to make us feel welcome. Highly recommend this hotel, will definately stay here again next visit! Thank you again.

BWBurnaby2020, Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Alan, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stays with us have been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our front desk staff to be very friendly and welcoming. I am also delighted to learn that you were able to take advantage of and enjoy our hotel's convenient location, our spacious and clean room. Thank you again for your review, and we look forward to welcoming you back for another stay soon! Sincerely, Rosita

The front end staff were very helpful and courteous, the room was clean and stocked with coffee and amenities. We like this one because it's close to the mall and easy to get to the airport from it.i highly recommend

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Bonnie, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to learn that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am delighted to hear that you found our front desk staff to be very helpful and courteous. It is also great to see that you were able to take advantage of and enjoy our hotel's complimentary amenities and our property's central and convenient location to shopping. Thank you again for your review, and we hope to welcome you back for another stay soon. Kind regards, Andrea

Booked 2 rooms for Alaska cruise that has been cancelled. The rooms were non refundable. I called the hotel and Danish at the hotel spent 30 minutes on the phone, he called booking.com and arranged for a full refund. This is excellent service and I would definately stay at this hotel again.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience with BEST WESTERN PLUS Burnaby Hotel. Your health and safety and that of our staff are important to us. Many countries have implemented strict travel restrictions or travel bans and we understand that these are necessary during this critical phase of flattening the curve of the COVID-19 virus outbreak. We strive to deliver a superior level of customer service, so I am thrilled to hear that Dinesh, a member of our front desk team, was able to assist you with arranging a full refund for your rooms. We look forward to welcoming you to our property when the situation has settled. Kind regards, Andrea

The staff at the front desk were 100% welcoming and friendly and knowledgable about our stay and area. The cleaning staff were always on top of their game and friendly. Location is real close to Metrotown. It was a 15 minute walk to the mall and a 25 minute walk to the skytrain. However, if carrying so much luggage, the buses To and from Metrotown only run every 15-30 minutes or so, making for a long wait. The rooms were beautiful and totally worth the price. I paid around $190CAD/night. Very good price for a king size with kitchen and sofabed.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our front desk team to be completely welcoming, friendly, and knowledgeable about your stay and the area, and our housekeeping staff to be friendly and always on top of their game. I am also delighted to hear that you were able to take advantage of our hotel's central and convenient location in Burnaby as we are close to shopping, dining, and transit options (bus and SkyTrain). We have the 119 Metrotown Station bus stop right outside of our hotel, which will bring you to Metrotown Station for SkyTrain transfer or shopping at Metropolis at Metrotown, Canada's third-largest shopping centre, in about 8 minutes. The busses run every 10-13 minutes, with an increased frequency of every 5-8 minutes during rush hour. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Hotel has perfect location helpful staff and good service, the room was clean but heating was noisy. Overall very satisfied with this hotel will definitely stay here again and recommend to friends and family.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and that our hotel's location, staff's level of service, and clean rooms were to your liking. However, I am sorry to learn that you experienced a noise issue with the HVAC unit. Had you informed us about the noise, we could have sent a staff member to your room to show you how to operate it so that the settings are to your preference. In the future, should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Hotel staff were all super polite, from cleaning to front desk staff. I asked for a quiet room, and other than a couple of early-rising guests it was wonderful! Breakfast included is amazing, and bacon is crisp (very important ;), eggs are delicious. Conveniently located near lots of restaurants as well, and not far from Metrotown/drugstores. The main comment I want to make, though, is that it was SO CLEAN!! I've stayed at numerous hotels, and you will not find a hotel this clean for this price.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Alison, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am thrilled to hear that you enjoyed our staff's level of service and found all of our team members to be super polite. I am also delighted to learn that you were able to take advantage of and enjoy our complimentary buffet-style breakfast and our hotel's central and convenient location to shopping, dining, and transit options. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

I don't know how many times I've stayed here. There were many! The hotel is beautiful, good location, spacious and clean rooms! I am delighted with the service and attention from the front desk. I need to highlight Shiva's service (I'm sorry if this is not the correct name, but she is a very polite, friendly, friendly and agile lady). Every time I'm at the hotel, we talk about the city I come from - Whistler. She is fabulous and last gave me a gift from the hotel with amenities. In addition, parking is very good. Another highlight for me is the wonderful and tasty breakfast. The restaurant staff, always very attentive and helpful, transform the morning of the guests. The taste of breakfast foods is special. I will come back whenever I can, this is because the price is so incredible that it makes me return here forever!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you very much for taking the time to share your experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your many stays with us have been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our front desk staff to be very polite and friendly, and our breakfast staff to be very attentive and helpful. I am also delighted to learn that you were able to take advantage of and enjoy our hotel's convenient location, our spacious and clean rooms, and our complimentary buffet-style breakfast. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

I stayed there for two nights it was absolutely fantastic, very clean rooms very comfortable beds nice clean shower, did I mention how nice the front staff was during the day very helpful and very kind, well they were GREAT , the night lady was a little rough around the edges. The complementary breakfast was very good. There was one lady in particular her name is Cherry, she was absolutely amazing, wonderful and a pleasure to deal with. I WILL be back for sure

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional and that you were able to take advantage of and enjoy our hotel's clean rooms and facilities, our very comfortable beds, and our complimentary buffet-style breakfast, which offers a variety of both hot and cold food and beverage items to suit the different needs of our guests. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our front desk staff and Cherry to be very helpful, kind, and a pleasure to deal with. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Great hotel. Clean, friendly service. People at front desk are very helpful. Close to restaurants and stores. Not far from the Crystal Mall. We stayed for a week and the breakfast served was great every morning. Have stayed there lots of other times to. Always come back when we go to Vancouver. Other family members have stayed at this hotel also.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted to learn that you and your family were able to enjoy our staff's very helpful and friendly level of service, our hotel's complimentary buffet-style breakfast, and our hotel's proximity to dining and shopping options. Many of our guests also appreciate our hotel's central and convenient location, because we are within walking distance to transit options with the 119 Metrotown Station bus stop right outside of our hotel, and direct SkyTrain access at Royal Oak Station just a short 10-minute walk away. Thank you again for your review, and we hope to see you and your family back for another stay soon. Kind regards, Andrea

For the price it was a good stay, hotel is in a good area, though the room was a little on the smaller side it was clean and quiet, breakfast was good coffee excellent, a little strange to be offered rice rather than a potato dish but it was nice that the breakfast room is open till 10 am if you wish to rise late

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Dennis, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted to hear that you enjoyed the value for price paid, the central and convenient location of our property, the clean and quiet rooms, and the complimentary buffet-style breakfast, which offers a variety of both of hot and cold food and beverage items to suit the different dietary needs of our guests. That said, the rice is offered as part of our gluten-free option. Should you require gluten-free bread or pastries, please do not hesitate to let a member of our breakfast staff know and they will be more than happy to bring out a selection for you. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

We enjoyed our stay here. The hotel looks to be recently renovated. Staff were very kind and helpful. The room was clean and the bed was very comfortable. Breakfast was good. The hotel was within walking distance to good restaurants and Metrotown so very convenient location.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted to learn that you enjoyed our staff's kind and helpful level of service, and our hotel's renovations, clean room, and comfortable bed. I am also thrilled to hear that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast and our convenient location to shopping and dining options. Many of our guests also enjoy our hotel's location because we are close to both bus and SkyTrain options, with the 119 Metrotown Station bus stop right outside of our hotel and Royal Oak Station about a short 10-minute walk away. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

I was travelling for business and stayed 11 days in this hotel. My flight was delayed and i got in the hotel at 2h30AM and the front desk clerk was great and received me with a smile and even asked me if i was hungry or needed something. I had a room in the back of the hotel and it was quite and peaceful. The hotel is a 10 minute walk to the Royal Oak skytrain station and about 13 minute walk to the Metretown shopping center. Plenty of restaureants in short walking distance from the hotel. It cost me around $50 CAD tip included from the airport for a taxi ride. So if your visiting Vancoucer you dont need to bother for a rental car. If you dont want to walk to the metrotown mall, there is a bus stop in front of the hotel. The bus will take you to the mall and next to the Metrotown skytrain station. I was there during a major snow storm, and most of the city buses and skytrains were out of service. Taxi's were hard to get and an hotel employee kindly drove me and my collegue to our customers site for a meeting. The restaurant offers a great breakfast and staff was really kind and greated customers with a smile every morning. Room are clean and room service is great. I highly recommand this place without hesitation and will be back.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Denis, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional from start to finish. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that a member of our staff was able to drive you and your colleagues to your customer's site for a meeting when the city buses and SkyTrains were out of service due to the snow storm. I am also delighted to hear that you enjoyed the hotel's central and convenient location to shopping, dining, and transit options, and that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast. Thank you again for your review and for recommending us to others. We look forward to welcoming you back for another stay soon. Kind regards, Andrea

This was a good stay. We were warmly welcomed, had excellent service. Breakfast was above the average BW standard. Good value for hotels in this area. Newly upgraded, clean accessible what else could you want.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you were warmly welcomed by our staff and enjoyed our team's excellent level of service. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

We always stay here when we come to town for our grandkids hockey tournaments we have never had a bad experience .The staff are great and the breakfast is always hot and different every day and starts early so we can eat before games . After games metro town is only about five minutes away on same street we love it

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experiences at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stays with us have been exceptional overall, and I am delighted to hear that you enjoy our staff's great level of service, our complimentary buffet-style breakfast, which offers a variety of both hot and cold food and beverage items, and our hotel's proximity to shopping at Metropolis at Metrotown, Canada's third-largest shopping centre, as we are only two and a half blocks away. Thank you again for your review, and we look forward to welcoming you back for another stay in the near future. Kind regards, Andrea

This hotel was Good value for the Vancouver area. Very helpful staff and comfortable rooms. It is also close to Sky train stations, Metroland Mall for shopping, and some very good restaurants. Easy access to downtown Vancouver and the Airport.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted to hear that you enjoyed our staff's helpful level of service, our comfortable rooms, and our central and convenient location to shopping at Metropolis at Metrotown, Canada's third-largest shopping centre, dining, and transportation options (i.e., bus and SkyTrain), which means guests can get to and from downtown Vancouver or the Vancouver International Airport (YVR) easily. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

Stayed a couple of days at the Best Western in Burnaby on a leisure trip with my wife, after driving up from Seattle Was pleasntly surprised by the amenities, inclduing the better-than-expected hot breakfast, the free internet, plenty of parking, and the small workout room. Check-in at the front desk by Shiva was a breeze, and he went out of his way to give us an upgraded king-size bed instead of the original queen bed we had reserved, The hosts at the breakfast area were also very friendly, explaining the various dishes/options to the guests. Really good value for the money, and spacious room Would stay here again, even though the hotel has external corridors, which meant you could hear sirens and other noises, but not that bad. Area seems quite safe and 5 min drive to Metrotown.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to write a detailed review regarding your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you were able to take advantage of and enjoy our hotel's various complimentary amenities and offerings such as our fibre optic internet, buffet-style breakfast, parking, and fitness room. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found a member of our front desk staff to be helpful and accomodating, and our breakfast staff to be very friendly. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

The staff at this hotel were extremely kind to me and would do anything they could to assist me. They went above and beyond. The breakfast I enjoyed very much. A very lovely place to stay, transit very easy to get to and very close by to restaurants and convenience stores.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast, our hotel's central and convenient location to public transportation options (i.e., bus and SkyTrain) as well as restaurants and convenience stores. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff to be extremely kind and went above and beyond with assisting you. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

Had a great stay!!! Would stay there again for sure..bed was so compfy..Cherry was a great help to us also!!! Thanks to the front desk staff, they were excellent. As I said in my prior review (since deleted, sorry about that Andrea) about their not being microwave oven, I did not realize there were kitchenettes, so will book that next time. I would recommend this hotel for sure. Thanks!!!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Nina, Thank you for taking the time to share your recent experience with us following your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted to hear that you enjoyed the comfortable bed and the excellent level of customer service provided by our staff. We do indeed have kitchenette rooms available, which come equipped with microwaves. We also have a small number of microwaves available on a first come, first served basis for those who are unable to or do not wish to book a kitchenette suite. Should you require a microwave during your stay, please do not hesitate to let us know at the time of your booking or inquire about it during check-in and we will try to accommodate your request if possible. Thank you again for your review and for your recommendation. We look forward to welcoming you back for another stay soon. Kind regards, Andrea

Great Place and friendly Staff, would stay again. Bed was so comfy. Wish there was a micro oven but other it was great. Cherry was so helpful in giving us info, really appreciated her help. The front end staff were very helpful. Thanks!

This was my first time time staying at this hotel. The room rate was $9 CAD less on Fri. and Sat. Good breakfast (scrambled eggs, hard-boiled eggs, ham cold cuts, sausages or bacon, toasts, waffle, oatmeal, pastries, and coffee) from 6:30 - 10:00 am daily. lots of free parking, including two 220v electric car chargers. Spacious room with digital temp controls on wall. Large flat-screen TV with cable. Wi-fi is ~300 mb/s, but need to call front desk to remove restricted access to corporate VPN. Comfortable, firm bed, and chairs and table in room. Overall, good value for the price, and lots of restaurants around. Just 5 min drive (or 15 walk) from Metrotown.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Joseph, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to hear that your stay with us has been exceptional, and I am delighted that you were able to take advantage of and enjoy our hotel's complimentary amenities and offerings such as our fibre optic internet and our buffet-style breakfast. It is also great to learn that you enjoyed the furnishing in the guest room and the suite itself. Our hotel's central and convenient location in the heart of Burnaby allows our guests to access shopping, dining, and transit options with ease; we are only a short 15-minute walk away, an 8-minute bus ride, or a 5-minute drive from Metropolis at Metrotown, Canada's third-largest shopping centre. Thank you again for your review, and we hope to welcome you back for another stay soon. Kind regards, Andrea

Wherever I travel I always try to stay at a BW as they are always of great quality. This specific hotel is a good example. Check in was easy and quick. The staff was very friendly and helpful. Thanks for the recommendation on dinner places. The room is good size, The bed is comfy, the room has the usual amenities. Breakfast is plenty and good and is served at the restaurant on site. Would definitely stay again.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found the check-in to be easy and quick, and our staff to be very friendly and helpful. I am also delighted to learn that you enjoyed the room, comfortable bed, amenities, and complimentary buffet-style breakfast, and found our hotel to be of great quality. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Was a very nice place to stay we enjoyed the hot continental breakfast had many options to choose from two different meats everyday and eggs two ways! The room was an average motel room but worked for what we needed out of it! I know it is fall but I wish the pool was open we had some very nice weather and even being outside I would have enjoyed it! The chambermaids were always helpful we stayed four nights and didn't want our room cleaned every night but she made sure to check with me on weather we needed anything refilled she was amazing! The front desk staff were also very helpful and even signed us up for a points membership. The hotel is on the main roads but we never heard the traffic from our room at all! Will stay here again!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Kimberly, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast, which offers a variety of both hot and cold food and beverage items to suit the different dietary needs of our guests. It is also great to hear that you enjoyed the quiet rooms. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our housekeeping and front desk team to be very helpful. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

price, free breakfast buffet, proximity to transit and shopping, all make this hotel a great place for the casual traveller to stay when just looking for a place to sleep and keep your stuff safe while you're out and about.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you were able to take advantage of our hotel's complimentary buffet-style breakfast and central and convenient location to transit and shopping. Thank you again for your review, and we hope to welcome you back for another stay soon. Kind regards, Andrea

Stayed at this Hotel on Nov. 9th. Very friendly accommodating hotel staff. Breakfast was really good. lots of food. Room was great, clean, smelt good. Had a nice comfortable sleep. Would definitely recommend to others, and will return.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to write about your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff to be very friendly and accommodating. It is also great to learn that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast, and that you enjoyed the clean room and had a nice and comfortable sleep. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Large property well managed and very friendly service. Ample parking clean well appointed room and bathroom. Breakfast service was friendly, well managed and ample food and beverage. I would highly recommend staying there

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Benjamin F, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. I am delighted to hear that enjoyed our well-managed property, our staff's friendly level of customer service, our complimentary parking and buffet-style breakfast, as well as our well-appointed guest rooms. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Value for a hotel of this caliber was terrific. Service was very friendly and quick with the room being spacious, clean and updated. Full kitchen with full size fridge, microwave as well as plates, cutlery, cups, mugs and a coffee maker. Would (and will be) staying there again!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Peter, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am thrilled to hear that you enjoyed the kitchenette suite and our staff's friendly level of service. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

When we think of Best Western with think of Standard Accommodations and expect your basic needs. However my daughter and her skating partner stayed at this location for a week and were treated like Royalty. The service provided by all staff here was exceptional. The kids had to leave for training daily at 5:30am well before breakfast served. When we asked the front desk if there was any way the kids could get some small to go items in the morning since they wouldn't be able to enjoy the breakfasts the staff sent ready to go continental breakfast items every night to ensure the kids had something before they left for training. The staff ensured they had a taxi available as soon as they went down to the lobby every morning. The cleaning staff were outstanding and provided any extras needed since kids tend to overuse products! Front desk was helpful in every way possible from ensuring the kids were well fed, transportation was ready and gave any information around the local surroundings. The kids felt spoiled and at home. We have the staff to thank for taking such good care of them! A few names to acknowledge are Kathy, Cherry,Yan and the housekeepers Kelly and Meredith. We couldn't remember them all but definitely more people to add! Thank you to everyone for your exceptional service. You lead by example and provide the true customer experience.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to write such a detailed review regarding our staff's level of customer service at BEST WESTERN PLUS Burnaby Hotel. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found that our staff members led by example and provided the true customer experience. Thank you again for your review, and we hope to welcome you back for another stay soon. Kind regards, Andrea

Stayed here for two nights for a business trip. The hotel was nicely redone it would seem somewhat recently. I did not have any issues with staff at check in or check out. Some noise could be heard between the units which I'm sure might get frustrating if it was busier. Food service was good as they have their own restaurant.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your business stay with us has been exceptional, and I am delighted to hear that you enjoyed our hotel's updated look, level of service provided by our staff at check-in and check-out, and the buffet-style breakfast. Whilst I am thrilled to hear that you enjoyed the food, please kindly note that the on-site is neither owned nor operated by the hotel; we simply borrow the kitchen and dining space to prepare and serve breakfast to our guests. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

I have over the years booked many times with Best Western. I can depend on clean rooms and good service, always. I have often stayed if I have medical appointments and know that if I need help it is a quick call to the desk and they are there to help. I will never stay anywhere else if I have the choice of Best Western first

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to write about your experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional over the years. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you can always depend on the good service here; please do not hesitate to let us know if you ever have any questions, issues, or concerns during your stay as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Poor Service. Location is not great. Too much noise both outside and upstairs. Small Room. Heater only on the bedroom. Blinds did not give any privacy from outside. So bright and so noisy. Reserve a room with kitchen more than a month ago, when check in been told that room is not available. Then after I told them I will cancel my stay, same room I booked became available. What a horrible lie at first to try us if we will allow them to just switch room. Room was not comfortable to sleep as well. Definitely not coming back with BW branch. Hoping not all BW is like this... Better stay at Hamptom Inn.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience. On behalf of the entire team, please accept my sincerest apologies for not meeting your expectations on this visit. Unfortunately, there were no rooms available on the ground floor at the time of your stay as we were sold out; we only had a room of the same type you booked available on the second level. Because we were not able to accommodate your request for a room on the ground floor, we offered you a welcome gift to make up for the inconvenience. However, please kindly note that we ended up giving you another guest's room on the ground floor as well due to your insistence that you really needed it and had the room booked a month in advance, so we had to compensate the other guest as a result. I hope we will have another opportunity to welcome you back and provide you with a superior experience. Sincerely, Andrea

My party of four (2 couples) tried to stay at this hotel on the 26th September but when we arrived we were told the hotel was booked up. We did not have a reservation so we were about to continue our search when the lovely lady at reception told us that without a reservation we would not find accommodation that night. Rather than send us away she spent the next hour on the phone calling many hotels trying to find us accommodation. Thanks to Aruna she found us accommodation for that night plus the following night. None of us knew that Elton John was in town so the entire city was booked up. Without Aruna's help in finding us accommodation for the next 2 nights I don't know what we would have done. I have never encountered anyone so willing to help in any hotel. I would definitely go to this hotel and stay there as the staff go out of their way to help even for people who aren't staying there. Thank you so very much Aruna for your help. We would have been lost without you.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to review your experience with BEST WESTERN PLUS Burnaby Hotel. Although you did not have a reservation at our hotel and were not able to stay with us due to the entire city being booked up because Elton John was in town, I am thrilled to hear that you greatly appreciated Aruna's level of customer service as she went above and beyond her call of duty to assist you with finding a place to stay for the next two nights. Thank you again for your review, and I hope we will have an opportunity to welcome you as guests to our hotel in the near future. Kind regards, Andrea

A very nice experience. The hotel looked brand new and they have done a nice renovation so everything is updated. Very comfortable bed!! Walking distance to various types of restaurants and shopping. We really enjoyed our stay.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby. It is wonderful to see that your stay with us has been exceptional, and I am delighted to hear that you enjoyed the hotel's renovated and updated look. Many of our guests enjoy our hotel's central location because we are not only conveniently located near dining options and shopping, but also transit options (bus and SkyTrain). Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

I like the hotel because I could get a smoking room. This is the most key priority I have when I look for a hotel. All hotels shoud offer smoking rooms and stop disciminating against smoking customers.

BWKINGS, お客様担当マネージャー at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted to hear that the smoking room was suitable for your needs. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

I was trying a a director of corporate to secure a incidental payment over the phone with one of our employees who is attending a technical training course in Burnaby in the morning. The receptionist after our call had ended.. or at least they thought they had ended the call...” wait they never hung up the phone So all I heard was “ what does that idiot not Understand about our company policy regarding not taking credit card incidental payment over the phone.?? This is the conversation Wendy is having in depth with another co- worker and they both are laughing at our earlier phone conversation. You know what Wendy the jokes on you - Never berate a guest and always ensure your phone is hung up after you think the other party has ended the call .Folks this is great indication how they will Treat you here as a valued guest. We book many hotels in the Burnaby area for technical training with our employees at BCIT but never again at this hotel.

BWKINGS, General Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Robert, Thank you for taking the time to share your recent experience with us regarding the conduct of one of our employees. I am very disappointed and sorry to hear about this poor experience. Rest assured that this is not our standard as our guests are important to us and we greatly value them. We are currently investigating the issue and appropriate measures will be taken as we do not condone such behaviour. Please accept our sincerest apologies for any distress the situation may have caused you and be assured that it will never happen again. I hope you will give us another opportunity to welcome you back and provide you with a superior guest experience. Sincerely, Sharon Tsang General Manager

Rooms are dated, but very clean (thanks to the dedication of our room attendant Kelly). Breakfast was good, but repetitive menu. Nice to have laundry facilities on site. Some front desk staff were lacklustre. Bed was comfortable, but linens (and towels) should be replaced. Wall with window and door seemed to be very thin (could clearly hear all that was going on in the parking lot).

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted to hear that you enjoyed the clean rooms, the comfortable bed, the buffet-style breakfast, and the laundry facility. However, I am sorry to hear that you experienced noise issues and found the room to be dated. Although our hotel has undergone a major exterior renovation project, which includes soundproofing each guest room, you may still hear some noise from the guest room entrance when we are near or at full capacity, or if you are staying on the ground floor or in an adjoining room. For a quieter stay on your next visit, we recommend booking a room on the upper level and near the back of the property. Regarding the room itself, you will be pleased to know that we are currently in the process of gradually updating each guest room to ensure that they look modern. Thank you again for you review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Hotel was nothing fancy but it was clean and comfortable. Great location. Two minutes to Metrotown (driving) and 10 minutes to New West Quay. Staff were friendly and accommodating. In my opinion this is actually a motel though - each suite's door opens to the exterior. We did not try the breakfast but the coffee was great.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is great to see that your stay with us has been enjoyable overall, and I am delighted to hear that you enjoyed our clean and comfortable rooms, our hotel's great location, our hotel's friendly and accommodating level of service, and our great coffee. Thank you again for your review, and I hope you will have an opportunity to try our complimentary buffet-style breakfast on your next visit. Kind regards, Andrea

The breakfast buffet, the restaurant staff, Cherry and all of them are really awesome. It is the best hotel ive ever been to. I would recommend this place to everyone out there. The restaurant staff had such happy smiling faces. ❤️

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Kohènoor, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. I am delighted that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast, and I am thrilled to hear that you also enjoyed the level of service provided by our breakfast staff. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

The check in service was amazing. I had not stayed at this Hotel for about 18 months, and the Lady at the front desk remembered me, and was very gracious in her greeting. Room was good. Breakfast was good. A bit more variety would be make it better.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found a member of our front desk staff amazing because she remembered you from your previous stay about a year and a half ago. It is also great to see that you enjoyed the room and the complimentary buffet-style breakfast. However, I am sorry to hear that you found there was not enough variety in our offering. Based on the comment you wrote, could you please let us know what other options you would like to see being offered? We are always looking for ways to improve and would greatly appreciate your detailed feedback and suggestions. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

We stayed 3 nights at Best Western on Kingsway on our recent vacation. Check-in was friendly and got us a nice room on the 2nd floor toward the back where it was quiet. The lobby appeared busy as they have tour groups in this hotel. The room we had was excellent, king bed, desk, flat screen TV, fridge, no microwave. However, we had some leftover food so I checked with the lobby front desk about a microwave and they brought one to our room within 5 minutes, very good! Breakfast was in the chinese restaurant attached to the hotel and was excellent, pancakes, waffles, eggs, sausage, bacon, toast, muffins, yogurt, juice, fruit, coffee, plenty of food. The ladies who worked in the breakfast area always greeted everyone and kept the food stocked. The location is about 15-20 minutes drive to Vancouver, depends on traffic and where you are going. For the price this was an excellent hotel.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Valued Guest, Thank you for taking the time to share a detailed review regarding your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you enjoyed our hotel's complimentary buffet-style breakfast. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff to be welcoming, friendly, and accommodating. For future reference, please kindly note that we have a small number of microwaves available on hand on a first come, first served basis. Should you require a microwave during your stay, please do not hesitate to let us know at the time of your booking so we can try to have one ready for you prior to your arrival or you can inquire about it during check-in and we can provide you with one if available. Alternatively, you could also book a kitchenette room as it comes already equipped with a microwave, along with an oven, stove, and cookware and utensils so you can prepare your own food in your room. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Last minute rip-off This room was posted st $260 but we were charged almost $275 by the time we rented it The room smelled like a stale old motel. They could freshen that easily The ladies at breakfast were the only redeeming quality. Cherry was a real treat.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel, responded to this review
Dear Kelly, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. On behalf of the entire team, please accept my sincerest apologies for not meeting your expectations on this visit. Regarding the price, we always offer the Best Available Rate (BAR) to our guests. Please note that the BAR will be higher for certain days due to the increased forecasted demands for these days. Also keep in mind that there are different rates for different room types, so prices may be lower or higher depending on the type of room chosen. I am sorry to learn that there was smell in the room. Had you informed us about it during your stay, we could have sent someone from our housekeeping team to freshen it up for you. On a more positive note, thank you for highlighting our breakfast team's level of service. I hope we will have another opportunity to welcome you back and provide you with a better guest experience, and earn a higher rating then. Sincerely, Andrea

I wish I could take this hotel and staff to every city I went to on vacation! This was a great place to stay from start to finish. The staff was friendly and helpful, the room was clean and spacious, and the breakfast was great with lots of choices including bacon and eggs. I cannot say enough good things about this hotel. Wish there were more like them.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff to be friendly and helpful. I am also delighted to hear that you enjoyed the clean and spacious rooms and the complimentary buffet-style breakfast. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

The staff is very friendly. The room is very clean and with updated furniture. The breakfast has a lot of options. Everything is fresh and delicious. I truly recommend this hotel to my friends and family.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted to hear that you enjoyed our staff's friendly level of service, our very clean rooms and our complimentary buffet-style breakfast, which offers a variety of both hot and cold food and beverage items to suit the different dietary needs of our guests. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

This hotel was a good price for its location in Burnaby . Other hotels around this area were quite pricey . Metrotown shopping mall was close by either by car or public transport . Royal Oak Skytrain is very close too , skytrain links all the major cities . Having 711 and Denny's a block away was a benefit too. Parking in the hotel was ample . Rooms were basic but clean and comfortable and daily complimentary breakfast was good too.

To avoid higher prices in downtown Vancouver, this is an alternative if willing to take a 22 min. Skytrain ride to downtown ($4.25 one way on weekdays, $3.50 on weekends). The trains come regularly. About 8 min. to walk from train to hotel. Clean and comfortable rooms. The front desk staff were helpful and stored our baggage for us. Breakfast at the restaurant next door was good. There are waffle and pancake machines in addition to scrambled eggs, sausages, juice, coffee, etc.

Our room was on the street side of the building on a very busy street. Traffic all night was loud and disruptive, especially the noise from emergency vehicles. We could smell the fumes from other guests who were smoking outside of our room

We were there for a celebration of life which can be stressful. The staff were very helpful and professional. The room was clean and the beds comfortable. We would happily book with them again under happier circumstances.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff to be very helpful and professional during this stressful time. We look forward to welcoming you back under happier circumstances in the future. Kind regards, Andrea

1) We happen to have a family reunion here, we needed extra things like cutlery, bottles of water and a microwave. These things where brought to us without any extra cost. 2) The breakfast was the best part, good variety and really delicious! Complimentary breakfast for every day of your stay. I highly recommend it. 3) Free parking and friendly staff. We even got one staff member (Cherry) that we met while having breakfast. She asked us about our stay and we told her that we were planning to go to the aquarium and suspension bridge, she in return happen to have coupons for this and gave us her coupons. We did not expect anything, but conversation with her was nothing short of delightful.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear André, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you were able to take advantage of our complimentary buffet-style breakfast and parking every day of your stay. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that we were able to accommodate your request for extra cutlery, bottles of water, and a microwave, and that you enjoyed the fact that Cherry, one of our staff members, checked in with you to ask about your stay, what you had planned for the day, and provided you with coupons to the Vancouver Aquarium and Capilano Suspension Bridge Park. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

I arrived at the hotel without a reservation. The stall welcomed me and proceeded to do a check in. The check was very quick and smooth. The room was large and inviting. I immediately felt relaxed and comfortable.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted to hear that we were able to accommodate your walk-in stay and that you found the check-in process to be very quick and smooth. It is also great to hear that you found the room to be large and inviting. Thank you again for your review, and I hope we will have another opportunity to welcome you back for another relaxing and comfortable stay. Kind regards, Andrea

Very clean hotel and friendly staff, Great breakfast, very well organized. Lots of choice of hot and cold items, well staffed and replenished frequently. Large room with good amenities. Easy to park near room.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been enjoyable overall, and I am delighted that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast and parking. It is also great to see that you enjoyed the very clean property, the large room with good amenities, and the friendly level of customer service provided by our staff. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Staff very attentive and courteous on check in. Switched rooms to a ground floor unit with no hassles or extra charges. Breakfast and snacks were good and very well set up. Pool looked nice, no trunks to enjoy but will know for next trip.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted that you were able to take advantage of our hotel's complimentary buffet-style breakfast. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our front desk staff to be very attentive and courteous throughout the check-in process, and that they were able to accommodate your request to switch you to a room on the ground floor with no hassles or extra charges. Thank you again for your review, and we look forward to your next visit. Kind regards, Andrea

We loved our stay at Best Western Burnaby! We arrived at 1am and were greeted with Shivam. He is a kind, patient and well mannered gentleman. Someone you would want to meet after a very long flight. We especially enjoy the hot breakfast buffet on our 11 days of stay at this hotel. Yan is a very pleasant host and makes sure we are taken cared off. Service is excellent! The manager, Cherry, warmly greets us every chance she gets and makes us feel welcome. She always has mini chocolates for us in hand and gave us discount vouchers to the Aquarium and Capilano Suspension Bridge. The room, hallways, lobby, laundry room and breakfast hall are clean and well maintained. There are so many popular restaurants 5mins walk away. We enjoyed the 12min walk to Royal Oak train station while grabbing bubble teas on the way and the 20min skytrain ride to Downtown Vancouver. The best part is the way they all made us feel welcome and how happy we felt during our stay. If you are looking for a quality hotel that is affordable, this is the place to be!!! We definitely felt at home there. We would love to come back!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your feedback and comments with us following your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff to be kind, patient, pleasant, and welcoming. I am also delighted that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast as well as our convenient and central location to dining and public transportation options. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

I stayed at this location as my family was also staying there. They are a pet friendly hotel and that was important to the others. I was very happy with the hotel but found it expensive. I paid one price for Wednesday evening, then a higher price for the last two nights I was there. The location was good for our purposes but if I was travelling by myself I would have looked for a place in a lower price range..

Excellent breakfast buffet. Nice rooms. Comfortable large king size bed.Great location.Quick check in and check out experience. Friendly staff. Fair value for city of Vancouver. Plan to return to this Best Western.

The hotel was comfortable and convenient and its location on Kingsway was close Metrotown and lots of retail shops and restaurants. Rooms quiet despite busy road. (A little dark because of the windows but otherwise good.) Breakfast was well stocked with lots of options. Good value for the price.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast as well as our central and convenient location to shopping at Metropolis at Metrotown, Canada's third-largest shopping centre, and dining options. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

At first glance we had reservations about our selection for lodging. This was not a Courtyard by Ma*****. Check-in was smooth and friendly. The room was clean, well appointed and comfortable. The staff was fantastic. We went to breakfast the first morning and was again surprised with the selection, quality and helpful staff. Thanks go out to Cherry. A convenient elevator helped us move our luggage up and down. The room was equipped with more than ample electronic connections. Also, they offer Seattle's Best coffee in every room. The Skytrain is about a 15 minute walk. A great way to get to Gas Town. Clean, fast and safe. The nearby White Spot Restaurant is a good walk to place to eat.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Ted, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff to be very friendly and helpful. I am also delighted that you were able to take advantage of and enjoy our hotel's complimentary breakfast and our central and convenient location to direct SkyTrain access at Royal Oak Station and dining options around the area. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Despite being on Kingsway, our room was towards the back of the property and was quite quiet. Breakfast was convenient. Price is standard in the Lower Mainland in the summer - it is overpriced all over!

A great hotel. Great breakfast, has a gyn across the street that you can use. Rooms very clean. The only problem was the towels were very rough and uncomfortable. The staff was amazing. Cherry was a delight and very professional. Would definitely stay there again if go to Vancouver.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff to be amazing, especially Cherry, whom you found to be very professional and delightful. I am also delighted that you were able to take advantage of our hotel's complimentary buffet-style breakfast, which offers a variety of hot and cold foot and beverage items, as well as our complimentary guest passes to Steve Nash Fitness World across the street from our property. However, I am sorry to hear that you found the towels to be very rough and uncomfortable. I will forward your feedback to the appropriate departments for review. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Stayed at this hotel for one night while attending a meeting in the Metrotown area. On the positive side the hotel is clean; although the building looked old, the rooms are surprisingly in great shape. The breakfast is good and the wifi service is one of the best I have experienced. The hotel layout is a typical motor inn, with rooms facing the parking lot, which makes the noise issue very difficult to control. Perhaps more noise isolation can make a difference, but it is not there yet, making noise-sensitive people not very happy. But my main complaint would be the rates. In the same area, there are three more modern hotels and some of their rates are even lower than the BW! I guess the public will pay whatever the market is capable of accept, and being this a popular area of town with very few options, going rates are similar. Giving the choice, I would not pay the going rate due to the hotel category.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your feedback and comments with us following your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is great to see that your stay with us has been enjoyable overall, an I am delighted that you were able to take advantage of and enjoy our hotel's complimentary amenities and offerings such as our fibre optic internet and our buffet-style breakfast. However, I am sorry to learn we did not meet your expectations regarding the value for price paid. Regarding the price, we always offer the Best Available Rate (BAR) to our guests. Please note that the BAR will be higher for certain days due to the increased forecasted demands for these days. Also keep in mind that there are different rates for different room types, so prices may be lower or higher depending on the type of room chosen. Nevertheless, we do offer special offers and discounts to guests who qualify. Thank you again for your review, and I hope we will have another opportunity to welcome you back and earn a higher rating then. Kind regards, Andrea

Our family of four checked in for a three night stay during our week long trip through Alberta and British Columbia. The hotel was clean and comfortable and we had a parking spot right outside of our room. Breakfast each morning was very good and had everything to satisfy our needs. The breakfast staff was extremely kind and cheerful each morning which is not always common. One day during our stay it was quite rainy and we wanted to head into Granville Island, luckily the hotel offers umbrella rentals. Overall amazing experience and wonderful place to stay as its easy to get on the public transit to travel into the heart Vancouver from this hotel.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Caitlyn, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you were able to take advantage of our hotel's complimentary parking and buffet-style breakfast, and convenient location to public transportation options (bus and SkyTrain). We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our breakfast staff to be extremely kind and cheerful each morning. Thank you again for your review, and we look forward to seeing you back for another stay soon. Kind regards, Andrea

Staying for a week. Already had tremendous help by the staff in particular Cherry, who took her time in giving detailed explanations of the available tours in Vancouver. She was very friendly and kind, she gave her honest opinons of the tours and she even booked them for us ! We are very appreciative of her help.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Chris, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found Cherry to be very friendly, kind, and honest, and that she provided detailed explanations of the available tours in Vancouver and even helped you book them. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

I've needed to travel to the mainland monthly over the past year and I've stayed primarily at the Best Western Plus in Burnaby, as this hotel is well situated, with access to Metrotown mall close by and a rapid transit system that can quickly take you to where you want to go within the Greater Vancouver area. After returning to the hotel at the end of the day, a comfortable bed with plush pillows await to provide a sound night sleep.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am thrilled that you were able to take advantage of and enjoy our hotel's central and convenient location to shopping at Metropolis at Metrotown, Canada's third-largest shopping centre, and direct SkyTrain access at Royal Oak Station, which is only about a 10-minute walk away. I am also delighted to hear that you found our beds and plush pillows to be very comfortable. Thank you again for your review, and we look forward to seeing you back for another stay soon. Kind regards, Andrea

Stayed here for one night while visiting the Capalino suspension bridge rooms were clean got a free parking pass and breakfast voucher. the staff was very friendly from the check in, cleaning and food service. Although with so many different people here some can be rude and pushy.. just take your time and enjoy the moment..

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent overnight stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you were able to take advantage of and enjoy our hotel's complimentary parking and buffet-style breakfast. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff to be very friendly especially from front desk, housekeeping, and breakfast. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

We needed a two night stay close to a few things we wanted to do while in Vancouver. This plus fit the bill on the maps. Wow! It was perfect. Close to great food as well and the breakfast worked perfect for the kid as well. She loved the pancakes! It's a clean and quiet hotel with a warm great pool. Yes kid loved that as well. Stay were all super friendly as well. I can't think of anything that this hotel didn't offer.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your feedback and comments with us following your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional and that our hotel was suitable for your needs; I am delighted to hear that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast, seasonal outdoor heated swimming pool, and our staff's friendly level of service. Thank you again for your review, and we look forward to welcoming you and your family back for another stay soon. Kind regards, Andrea

We had booked for 2 nights at this hotel before a Monday cruise departure. However one of the members of our party ended up in the ER the day of departure and we had to cancel that nights stay.The manager on call was very understanding of our situation and adjusted without much fuss. The next night when we arrived staff was very courteous and inquired how our family member was doing. They even had our room keys ready to go. We had booked 2 Queen suites - each with a queen bed and pull out sofa. The rooms were clean and beds very comfortable including the pull out sofa bed. The shower was hot and powerful too. The suite was equipped with a cooking range and refrigerator with freezer which we did not use. The location of the hotel is in a nice and safe part of suburb. A few members of our group that had arrived the day before had even walked nearby to have dinner. Hot breakfast is available in the morning. Its scrumptious and excellent quality and has lot of options.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that we were able to accommodate your request to adjust your reservation details. I am also delighted to hear that you were able to take advantage of and enjoy our hotel's central and convenient location, as well as our hotel's complimentary buffet-style breakfast. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

I stayed 6 nights and worked on my laptop in the room for 2 of those days. Internet speed was great - better than I have at home. Walked to Metropolis shopping center (easy walk), walked to Royal Oak Skytrain to get to office for a few days, and swam in pool. A fabulous location and really clean. Beds are very comfortable too. I'd certainly stay here again.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you were able to take advantage of and enjoy our hotel's complimentary fibre optic internet, central and convenient location to shopping at Metropolis at Metrotown and public transportation options, as well as our seasonal outdoor heated swimming pool. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Stayed here for 4 nights. Beds were very comfortable, room was very clean. We required a microwave which our room didn't have. The front desk had one for us before we returned. The free breakfast was very good and added value to the room. Only complaint was bathroom was small and no countertop to place your clean clothes after your shower.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall. I am delighted to hear that you found the beds to be very comfortable and the rooms to be very clean, and it is also great to see that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that we were able to accommodate your request for a microwave in your room. Should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review, and we look forward to seeing you back for another stay soon. Kind regards, Andrea

The room was large and included a kitchen which was a bonus. It was clean and tidy with everything you'll need. However it is dated and really needs an update but for the money it was fair. Parking is adequate and the breakfast was very good with a wide selection.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your feedback and comments with us following your stay at BEST WESTERN PLUS Burnaby Hotel. It is great to see that your stay with us has been enjoyable overall. However, I am sorry to learn that the decor, furnishing, and suite were not to your liking. Based on the comments you wrote regarding the room, you will be pleased to know that we are currently in the process of updating each guest room to ensure that they look modern. On a more positive note, I am glad to see that you were able to take advantage of our complimentary parking and buffet-style breakfast. Thank you again for your review, and I hope we will have another opportunity to provide you with a better guest experience and earn a higher rating then. Kind regards, Andrea

I recently stayed at the Best Western Plus in Burnaby and the room was open and very comfortable. I liked the location as it is right on Kingsway and close to numerous restaurants and differing dining choices.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted to see that you found the room to be open and very comfortable and that the location of the hotel was to your liking as we are conveniently located near a variety of dining options. We also have a bus stop right outside of the hotel where guests can board the 119 Metrotown Stn bus to get to Metrotown Station in about 8 minutes for either shopping at Metropolis at Metrotown, Canada's third-largest shopping centre, or for SkyTrain transfer to easily travel around the Metro Vancouver area. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

This was a good stay at the Best Western Plus Burnaby. The room was clean with enough space, the beds were very comfortable and we couldn't hear any street noise in our room. Check in and out were flawless. The breakfast was very good as well. All of the staff at this hotel were very friendly and helpful. It is also in a good location for access to the rest of the city. One comment would be to add another waffle maker in the breakfast area as it is very popular and lots of line ups there.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Doug, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. It is great to see that you enjoyed the clean, quiet, and spacious rooms, comfortable beds, and complimentary buffet-style breakfast. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found all of our staff members to be very helpful and friendly. I will forward your feedback regarding adding an extra waffle maker to the appropriate departments for review. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

This property and staff were excellent and the daily meeting with Cherry was top notch, the helpful hints working together with her in making this trip for players, coaches, managers and parents one to remember.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am delighted to hear that you found all of our staff to be excellent, especially Cherry, who checked in with your group every morning to make sure your group had everything they needed and to see how we can improve to better serve you. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

I have stayed at this hotel several times now and will continue to do so. It is so clean, so convenient to everything, the staff is friendly and helpful, the breakfast buffet is awesome, and it's just an overall great place to stay.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional every time, and I am delighted to hear that you enjoy our staff's friendly and helpful level of service, clean property, proximity to places and public transportation, as well as our complimentary buffet-style breakfast. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

We stayed here to avoid the high prices in downtown Vancouver. We chose this place after reading other reviews and were not disappointed. It is an older hotel, smaller rooms and not all the outlets/usb but they make up for it with customer service and location. Breakfast was good. One morning we had an early tour and took advantage of their To-Go breakfast. What a wonderful surprise. It had: apple juice, hard cooked egg, yogurt, granola bar, muffin, croissant, an apple and a spoon in a nice packaged box. Staff were very helpful. This was our first visit and to the area and they helped with the sky train. Location is great. About a 15 minute walk to the train that takes you all the way to the waterfront with no changing. About a 20 minute ride and the train runs frequently. The only suggested we had for the hotel was a microwave in the room. They do have small frig and coffee maker in the rooms.

every one here is so helpful and over the top friendly. Its so quiet and the parking lot has a security guard walking to check on guests vehicles. we had such a peacful rest and on days that we don't want to drive the free parking makes it easy to walk 4 blocks to sky train and enjoy the day

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review regarding your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found everyone to be helpful and friendly. I am also delighted that you were able to take advantage of and enjoy our hotel's complimentary parking and our property's central and convenient location to direct SkyTrain access at Royal Oak Station, which is just a short 10-minute walk away. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

For two years now we have used this hotel for our baseball team trips to the lower mainland and have not been disappointed. The rooms are clean and the beds are comfortable, the breakfast is great, and the service is impeccable. We will definitely be returning. Thank you so much for your hospitality from the Kelowna Sun Devils College Prep team! You will see us again.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted to hear that you enjoyed the clean rooms and comfortable beds, the complimentary buffet-style breakfast, and the impeccable level of service provided by our staff. Thank you again for your review, and we look forward to welcoming the Kelowna Sun Devils College Prep team back again for another stay soon. Kind regards, Andrea

It is not a hotel- it was more like a motel. We were assigned to a room at the ground floor and it smelled sooo musty and awful. The carpets were old and dirty. The bathroom, however, is clean though.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. On behalf of the entire team, please accept my sincerest apologies for not meeting your expectations on this visit. I am sorry to hear that you experienced an odour issue with the room you were assigned. Had you informed us about the smell during your stay, we could have moved you to another room if possible. Based on your comments regarding the room, you will be pleased to know that we are currently in the process of gradually updating each room to ensure that they look modern, and this update will include replacing the carpeting in each guest room. In the future, should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. I hope we will have another opportunity to welcome you back and provide you with a superior guest experience and earn a higher rating then. Sincerely, Andrea

the guest room is very clean and the things in the room seem good maintain and it all in good working condition. we get a good sleep here after a long drive. The breakfast is excellent. there is a lot of choice of food. the service is good.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you were able to take advantage of and enjoy our hotel's very clean room, good service, and complimentary buffet-style breakfast. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Nice hotel, clean and spacious room for two nights. Breakfast is offered by very friendly and helpful people, hostess Cherry walks around to talk to guests and offers tips to enjoy Vancouver even more. Will definitely be back some other time.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted to hear that you enjoyed the nice, clean, and spacious rooms as well as the complimentary buffet-style breakfast. There is a beverage bar located in our hotel's lobby, which I also hope you had the opportunity to try on this visit. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

This was a wonderful place to stay. I was taking my grandson on a 4 day get away to Vancouver. I was looking for a few must, this place had it all. Good price, pool, close to skytrain and completmentary breakfast. I had an early departure so they prebooked a cab for us and also had a boxed breakfast ready for us to take. Thank you. I will definitely stay here again

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted to learn that you enjoyed the good price, the seasonal outdoor heated swimming pool, the complimentary buffet-style breakfast, and the hotel's proximity to direct SkyTrain access at Royal Oak Station, which is about a short 10-minute walk away. Thank you again for your review, and we hope to welcome you and your grandson back for another stay here soon. Kind regards, Andrea

Good location and plenty of parking. Walking distance to the Skytrain. Close to Metrotown. Lots of food options nearby, but oddly no grocery stores. It's nice to see an old motel renovated, clean and so well maintained. Definitely an older property, but you can't argue with the convenience of parking outside your room. The room isn't large, but it isn't small either. Two beds, a dresser/fridge, work desk and a two chair dining set. The beds were comfortable. The sink is outside the bathroom, which was common for the era the property would have been built. The power bar behind the night stand was appreciated. Wifi worked well and you didn't have to constantly re-enter the password either. Surprisingly good TV channel selection. Wall safe was also laptop sized. The only problem we had was a defective coffee maker. The room was exceptionally clean. The entire property was also exceptionally clean. I never knew a motel could be so clean. Service was good and in line with expectations. Breakfast servers were excellent. The breakfast was surprisingly good. It's served buffet style the on-property chinese restaurant and is of a western style. The food quality is quite good. The scrambled eggs were exceptionally good. Wish there were more options for fruit.

This hotel is located walking distance to the Royal Oak public transit station and offers free parking to customers. This has worked really well for us on a short visit to Vancouver. In addition, rooms are recently renovated, well-appointed and offer good space. There is a very small outdoor pool the kids might enjoy. Breakfast is served in a place that is a Chinese restaurant at night. The breakfast is the standard fare of a hotel of this type - it was really fine one day and a bit crowded the next.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Michael, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. I am delighted to hear that you enjoyed the rooms, and that you were able to take advantage of the complimentary buffet-style breakfast and parking, as well as our hotel's central and convenient location to public transit. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

We stayed here on our way out to Vancouver Island. It looks like the hotel had been renovated recently. We arrived with our 2 dogs. It was great to have a room on the ground level that had a door directly outside - made it easy to take the dogs out. Breakfast was included, there were many options, including gluten free ones. Would definitely stay here again. The room was clean, the beds were ok.

The included Breakfast service was exceptional and Host/staff were very welcoming! Location was not the best for us but glad we chose it because of the competitive price and great service. Close to major shopping mall (Metrotown) and restaurants which are walkable. Will definitely return for our annual summer visit if prices remain reasonable next year!

Great hotel. Perfect location. We had a great night. The beds are really comfortable and thanks so much for being pet friendly. Oates loved her treats and bags. The room was very spacious. Lovely area to walk in.

The hotel was in good area, restaurants around, the staff kind and helpful, the rooms clean, the breakfast and as expected, SPA near the hotel and can be used for free. Lot of parking. Check-in and out were fast

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff members to be kind and helpful. I am also delighted to learn that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast and parking, as well as our property's central and convenient location to dining options around the area. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

Booked this hotel online we are from Reno, Nevada. Room was much larger than expected, very clean. Front desk was helpful and answered our questions. You receive a meal ticket per person per day and it's located right outside of the lobby and the breakfast they offered was also much better than expected. Fresh eggs, bacon, sausage, cereals, yogurt, fruit, coffee. Lots of available seating. We were pleasantly surprised and happy with our stay. Wanna give a shoutout to Cherry, she works there and is the sweetest thing. Making sure we are happy and taken care of. Thanks Cherry!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Molly, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you were able to advantage of and enjoy our hotel's complimentary buffet-style breakfast, which offers a variety of both hot and cold food and beverage options to suit the different dietary needs of our guests. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our front desk team members to be helpful in answering any questions you had. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

The hotel has been upgraded recently - the lobby is nicely done up and the rooms have received a face-lift. The location was perfect for me, had meetings in Burnaby, but it is close to everything including a massive mall (Metrotown) with all of the shopping one could desire, nice restaurants and a easily located (and used) skytrain station to take you right downtown.

A nice motel. The doors opening to the outside makes you hear people talking or walking outside your room. But overall it is very clean. The breakfast was awesome and stuff was very helpful. The housekeeping service was the best we ever had.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is great to see that your stay with us has been enjoyable overall, and I am delighted to hear that you enjoyed our clean property, our awesome complimentary buffet-style breakfast, as well as the level of service provided by both of our breakfast team and housekeeping team. There is a beverage bar located in our hotel's lobby, which I also hope you had the opportunity to try on this visit. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

We stayed there last week for one night and had a great room and super staff. The room was very clean and a comfortable King bed. The breakfast had great choices and was very good. The hotel is three blocks from the Skytrain stop which is a bonus.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted to hear that you enjoyed the very clean and comfortable king-sized bed, the complimentary buffet-style breakfast, as well as our hotel's central and convenient location to not only transit options, but also shopping and dining options. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

dry cleaning was late and they had to mail my clothes back to me in the US. Staff didn't understand why this was a problem. If I could rate them a 0 I would. If you're going to Vancouver, spend the extra few dollars for a nice hotel instead of this one like I did

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. On behalf of the entire team, please accept our sincerest apologies for not meeting your expectations on this visit regarding the dry cleaning. Our dry-cleaning service is same-day service, so you should have received your dry cleaning the day of. However, one of our staff members forgot to pick up the dry cleaning that day, which is why your dry cleaning was returned late, so we had to mail your clothes back to you as a result. We paid for the shipping since it was an error on our part, and we sincerely apologise for any inconvenience caused. I hope we will have another opportunity to welcome you back and provide you with a better guest experience. Sincerely, Andrea

The price was not cheap but compared to prices in Vancouver, this is not too bad. The front disk was very pleasant and really helpful. Rooms are nice and bed very comfortable. Breakfast is not bad. The best thing is you can take one train from the nearby Royal Oak station and you will be at the Waterfront in 20 min.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is great to see that your stay with us has been enjoyable overall, and I am delighted to see that you were able to enjoy our nice rooms and comfortable beds, and take advantage of our complimentary buffet-style breakfast, and our hotel's convenient location in Burnaby. We are close to both bus and SkyTrain options: We have the 119 Metrotown Station bus stop right outside of our hotel where guests can board the 119 Metrotown Stn bus that will bring you to Metrotown Station for SkyTrain transfer or shopping at Metropolis at Metrotown, Canada's third-largest shopping centre, in about 8 minutes. Guests can also access the SkyTrain directly at Royal Oak Station, which is about a short 10-minute walk away from our property. It is also wonderful to see that you enjoyed the very pleasant and helpful level of service provided by our staff. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

Had a comfortable stay here. It was close to our conference location, as well as the mall! Staff very very friendly. Room was clean. Access to gym across the street. Complimentary breakfast. We had a room with a connector to another room. Sound barrier wasn't great.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Katie, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you were able to take advantage of and enjoy our hotel's central and convenient location, our clean room, complimentary guest passes to Steve Nash Fitness World across the street from our hotel, as well as our complimentary buffet-style breakfast. There is a beverage bar located in our hotel's lobby, which I hope you also had the opportunity to try on this visit. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

The staff were very welcoming, kind, helpful and accommodating. The rooms were spacious and very clean. Breakfast was delicious. This is my hotel for choice bar none, whilst visiting Vancouver.lower mainland.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Karen, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff to be very welcoming, kind, helpful, and accommodating. It is also great to see that you enjoyed the spacious and clean rooms as well as our delicious complimentary buffet-style breakfast. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Room was clean and spacious, breakfast efficient and great variety. Breakfast staff very friendly and helpful. Tiny bathroom. Booking, check-in and check-out very efficient. Thought a bit expensive if compared to other accommodation options.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review following your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall. I am delighted that you enjoyed the clean and spacious rooms, the complimentary buffet-style breakfast, the friendly and helpful level of service provided by the breakfast staff, and the very efficient level of service provided by the front desk staff. Regarding the rate, we always offer the Best Available Rate (BAR) to our guests. Please note that the BAR will be higher for certain days due to the increased forecasted demands for these days. Also keep in mind that there are different rates for different room types, so prices may be lower or higher depending on the type of room chosen. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Kind regards, Andrea

The hotel is in the right place, with the right price. The Metrotown Mall, Cineplex Cinemas Metropolis, The Great Bear Pub and the SkyTrain are all within walking distance. Clean rooms, free parking, great breakfast and heated pool.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am thrilled to see that you were able to take advantage of and enjoy our hotel's central and convenient location in the heart of Burnaby as we are located close to shopping, dining options, and transit options (bus and SkyTrain). I am also delighted to learn that you enjoyed the clean rooms, and our complimentary amenities and facilities such as our parking, buffet-style breakfast, and outdoor seasonal heated swimming pool. Thank you again for you review, and we look forward to welcoming you back for another stay. Kind regards, Andrea

It was dark when we arrived but I didn't have trouble getting to the hotel from the highway. Great hotel, our room was clean and well stocked and the hotel grounds were clean and nice as well. Close to transit, and sky train. Metrotown mall is one stop away, restaurants and shops are easily reached from the hotel. The staff was very pleasant and helpful. I'll definitely stay here again :)

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience with us and others following your stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted that you enjoyed the clean and well-stocked rooms, the clean hotel grounds, the pleasant and helpful level of service provided by our staff, and our hotel's convenient location. Because we are conveniently located in the heart of Burnaby, this means that we are close to shopping, dining, and transit options (bus and SkyTrain). Should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

knowledgable and very friendly, accomodating fron desk staff. Who were able to accept and deal with our special needs. This hotel is close to greater Vancouvers'metrotown for an incredible shopping experience. The breakfast experience is above average for a best western

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our front desk staff to be very knowledgeable, friendly, and accommodating. I am also delighted that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast and central and convenient location to shopping at Metropolis at Metrotown, Canada's third-largest shopping centre. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Traveled here for business for a one nighter. The hotel is well maintained and very clean. The bed was comfortable and I got a good night's sleep. The breakfast is quite good. Selections are less than I have seen in other hotels; however, this is NOT the "carb buffet"! They had scrambled eggs, hard boiled eggs, and sausage patties (not the dried up nasty ones - these were juicy and tasted great!). There is more than enough to get you going for the day from the included breakfast. From my inspection of the breakfast area, they pay close attention to detail regarding Food Safe practices! Monitored thermometer in the fridge, creamers available - but in the fridge, properly covered and heated food. Very well done! The pool was a disappointment in this property. It is an outdoor pool. While it was open, it is still very cool at this time of year. And, there is NO hot tub. In my opinion, and based on my experience, hotel pools in this area should all be indoors to allow guests to actually be able to use and enjoy them all year round - not just July and August. If I had to guess, I would say this used to be a "Motor Hotel" that was taken over by Best Western as all access is from the outside. You have to walk outside between buildings, to the pool, and to breakfast. There is NO elevator, so second floor is stairs only. There are rooms on the ground floor for handicapped access. I was lucky on my one night, because there was an adjoining room door and through it (even though closed) you could hear EVERYTHING in the next room. Had my neighbors been noisy, or had they decided to stay up late, then I would not have been able to sleep. The wifi at this hotel completely rocked - solid reception and speed. Located close enough to Metrotown Mall for easy access, but far enough away from it to avoid headaches.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Lloyd, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is great to see that your stay with us has been enjoyable overall, and I am delighted to hear that you enjoyed our well-maintained and clean property, comfortable bed, and complimentary buffet-style breakfast and fibre optic internet. However, I am sorry to learn that the seasonal outdoor heated swimming pool was not to your liking. For guests who want to enjoy swimming in the pool year round and not only during just the summer season, we offer our guests complimentary guest passes to Steve Nash Fitness World located across the street from us, which has both an indoor swimming pool and a Jacuzzi. Should you require a guest pass on your next stay with us, please do not hesitate to let a member of our front desk staff know. Please kindly note that we do have an elevator installed right outside of the side entrance of our hotel lobby near the laundry room. If you are unable to locate it, simply let a member of our staff know and they can direct you to it. Should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

I picked the Best Western Burnaby plus in this location- close to Metrotown.& local Transportation, staff is friendly & helpful.They lent me amicrowave & plates & forks.the Breakfast is healthy & with lots of variety- freshly made pan cake & walfers

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Rachel, Thank you very much for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted to hear that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast and our central location to shopping and public transportation options (bus and SkyTrain). We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that we were able to accommodate your request for a microwave as we have a small number of them available on hand that are on a first come, first served basis. Alternatively, our kitchenette suites come already equipped with microwaves should you require one, along with an oven, stove, cookware, and cutlery, so you can prepare meals in your room. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

I stayed here while on a work trip in early April. It is located on Kingsway Rd and so it is close to many amenities and restaurants. It was renovated in recent years, and it looks nicer than it did before. They have complimentary breakfast and wifi, which is great. The staff is very friendly! The only downside is that it's a motel, so I didn't feel very safe, especially because my room was at street-level. There was much noise outside at night, so I had to use earplugs to go to sleep. The bathroom was also very small, but not a huge inconvenience.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is great to see that your stay with us has been enjoyable overall, and I am delighted that you were able to take advantage of and enjoy our hotel's location and complimentary buffet-style breakfast and fibre optic internet. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff to be very friendly. However, I am sorry to learn that you did not feel very safe during your stay, because your room was on the ground level. Rest assured that we take the safety of our guests very seriously; we have security cameras installed throughout the property as well as a security team that patrols the property throughout the evening. If staying on the ground level is not to your liking, we do have rooms on the upper level, which you can request a room on on your next visit. Should you ever have any questions, issues, or concerns during your stay in the future, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review, and I hope we will have another opportunity to welcome you back for another stay soon. Kind regards, Andrea

This was my 2nd stay at the Best Western Burnaby. It is an older hotel but the rooms were clean and comfortable. My destination was Vancouver but this hotel is centrally located with free parking and free breakfast. The staff are awesome. I was a Platinum Member but downgraded this year due to my travel being curtailed. I was still treated as a Platinum Member and I found that to be refreshing. The breakfast staff were more than helpful and made sure we had everything we needed. The service has been consistent both stays and that is why I will always book this hotel when my travels take me to the Vancouver area.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear you've found our staff's level of service to be consistent. I am also delighted that you were able to take advantage of and enjoy our hotel's central location, our complimentary parking, and our complimentary buffet-style breakfast. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

The staff went over and beyond for our group that was there. We were there for our kids hockey tournament and they did what ever they could so the parents could all socialize together with out bothering other rooms. They made sure we were all together. There kitchenette rooms were fantastic. I would highly recommend this place to anyone

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our team went above and beyond for your group throughout your stay. Thank you again for your review and for highly recommending us to others. We look forward to welcoming you and your group back for another stay in the near future. Kind regards, Andrea

This is just my second stay with the Best Western chain with top elite status. It was just a brief overnight stay but overall it was a disappointing stay. Even with the top elite status, the room upgrade was very minor, from a queen bed to king bed basic room when there were variety of other better types of rooms available. It didn't matter to me anyways for such a short stay but reflects on their elite program worthiness. I arrived very late, maybe around 10:30pm. Unfortunately there was also a large group checking in at that time so I had to wait quite a bit. When checking in I already requested for late check-out at 1pm, but was still called at 11:30am the next day asking me about checking out. It may be a minor problem but the whole point of me asking for late check-out is to sleep in, so being awakened by an unnecessary phone call was very frustrating. The room itself was decent. Spacious enough. The hotel is motel-style so you have to walk outdoors to get to your room. The staff were friendly. Breakfast was decent. The on-site Chinese restaurant seems popular but I didn't get a chance to try. I also have top elite status with 3 other major chains. The price here wasn't necessarily much cheaper than the other options, but can be significantly cheaper during high seasons.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear James, Thank you for taking the time to review your recent overnight stay at BEST WESTERN PLUS Burnaby Hotel. Although it is great to see that your stay with us has been satisfactory, I would like to apologize for not exceeding your expectations on this visit. I am sorry to learn that you did not like the free room upgrade. Please kindly note that upgrades are based on availability and specialty rooms and suites may not quality for upgrades. Rest assured that I will also be forwarding your comments regarding your late check-out request to the appropriate departments to ensure that an unnecessary phone call does not happen again. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you again for your review, and I hope that we will have another opportunity to welcome you back and provide you with a better guest experience. Sincerely, Andrea

We had a very great stay here.We had our family of 4 and we felt it was a perfect place for us to stay so the location worked for us...My husband also needed a microwave and they brought us one in less than 10 mins.Clean,organized and friendly.Love the ladies at the morning breakfast too!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review following your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that we were able to accommodate your husband's request for a microwave in your room. I am also delighted that you were able to take advantage of and enjoy our complimentary buffet-style breakfast as well as our hotel's location. Thank you again for your review, and we look forward to welcoming you and your family back for another stay soon. Kind regards, Andrea

Friendly efficient staff willing to help in any way including printing our boarding passes and getting a cab for our ride back to the airport. Great hot breakfast including eggs, 2 meat choices, breads, waffles and pancakes plus healthier choices too. Was not aware until we arrived that all the rooms have outside entrances, but the area seemed very safe and relatively quiet. On late arrivals, they have a security person who will escort you to your room and help with luggage. Very nice.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is great to see that your stay with us has been enjoyable overall. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff to be friendly and efficient, and that you also enjoyed the level of service provided by our security team on late arrivals and returns back to our property. I am also delighted that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast, which offers both hot and cold food and beverage options to suit the different needs of our guests. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

We stayed one night on the 4th floor in the back of the building. It seems to be an old motel that's been renovated, but not super successfully. Our room with one queen bed was quite small, but clean. All was well until the people next to us came in at midnight. They were just chatting at a normal level and playing music off their cell phone, but it was like they were in the room with us. It wasn't their fault, an old building with paper thin walls where we could hear everything. I could even hear when he put his keys on the table and went to wash his hands. To credit BW, I called them and they sent security with keys for us to go sleep in a room with no neighbours on either side. Very good customer service and we appreciated that. The room we slept in, however, wasn't that clean. There was hair on the bathroom floor and pink shampoo very visibly on the shower wall. The next morning though, we got a good look at who was staying in the hotel and there were some sketchy characters. The breakfast was really good, with lots of options. Love the waffle machine, but sadly the pancake machine was out of batter. When we checked out, the girl at the counter didn't ask us how our stay was, or apologize or seem to care at all. That was disappointing. I wouldn't stay here again, because what's the point of staying in a hotel if you can't sleep at night?

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Sara, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. On behalf of the entire team, please accept my sincerest apologies for not meeting your expectations on this visit. Please kindly note that the walls of each guest room have been soundproofed as part of our hotel's major exterior renovation project, which took place from March 2015 to November 2016. Unfortunately, you may still hear some noise if you are on the ground floor, in an adjoining room, and through the guest room door if we are near or at full capacity. For a quieter stay on your next visit, we recommend booking a room on the upper level and near the back of the property. Should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review, and I do hope we will have another opportunity to welcome you back and provide you with a better guest experience. Kind regards, Andrea

Although the staff was professional, courteous and discrete, This hotel is somewhat isolated and someone staying there without their own transportation might be frustrated. We missed the 24-hour access to complimentary juices, fruit, cookies, snacks, coffee and tea that the Surrey Best Western has, as well as the pool and fitness room there. The rooms were less well soundproofed and our second and third nights came with noisy neighbors; not their fault. They do offer the complimentary hot breakfast, nearly identical in content to the Surrey branch, but they were sure watching the clock and were obviously anxious to clear the breakfast up and head off to other duties. The breakfast area is located in a corner of a stand-alone Asian restaurant (which was tasty enough for one of our six meals); perhaps that has something to do with it. Oh but down the street is a good neighborhood pub, called the Bear something, (also the nearest liquor store), which has FANTASTIC bar food and entertainment features nightly (live music, karaoke, trivia contest). Walkable if you're not under two feet of snow. Which we were. Anyway, the hotel was average and acceptable....but we were treated SO well at Best Western Surrey that we'll rebook there and tolerate the extra driving time.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. Although it is great to see that your stay with us has been enjoyable overall, I am sorry to learn that we did not exceed your expectations on this visit. We have a couple of transportation options for those who do not have a car: We are a short 10-minute walk away from direct SkyTrain access at Royal Oak Station, and we also have the 119 Metrotown Stn bus right outside of our hotel that guests can take, which will bring you to Metrotown Station for SkyTrain transfer or shopping at Metropolis at Metrotown, Canada's third-largest shopping centre, in about 8 minutes. There are also plenty of dining options around the area, so our guests do not have to travel far to find places to dine at. Our property is equipped with a fitness room, which is accessible just outside of the side lobby entrance. Alternatively, we also have complimentary guest passes for our guests to Steve Nash across the street for those who want to use a swimming pool or Jacuzzi. Nevertheless, thank you for highlighting our staff's professional, courteous, and discreet level of service. We appreciate you taking the time to leave a review, and we hope we will have another opportunity to welcome you back and provide you with a better experience in the future. Kind regards, Andrea

Staff were friendly and amenities were good but I could hear every conversation and noise in the rooms beside and above me plus all the adjacent road noise. Not what I expected for the cost and would not stay here again for this reason.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not meeting your expectations on this visit regarding the noise issue. The walls of each of our guest room have been soundproofed as part of our property's major exterior renovation project, which took place from March 2015 to November 2016. Unfortunately, you may still hear some noise if you are staying on the ground floor, in an adjoining room, and through the guest room door when we are near or at full capacity. For a quieter stay, we recommend booking a room on the upper level and near the back of the property. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Andrea

From the moment we checked in the service was great. The employee found out my daughter was playing hockey and decided to change our room to a ground floor room so it would easier for her to carry in her bag. The room, breakfast and grounds were all great. We would definitely stay here again.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that a member of our front desk team was able to switch your assigned room on the upper floor to a room on the ground floor upon hearing that your daughter was playing hockey so she could carry her bag in. I am also delighted that you enjoyed the room, complimentary buffet-style breakfast, and our property overall. Thank you again for your review, and we look forward to welcoming you and your daughter back for another stay soon. Kind regards, Andrea

I stayed at the Best Western in Burnaby for 3 nights in February on a business trip. The check in was simple and the staff were very pleasant. The room was nice, and clean. The only negative is that the hotel was more like a motel - your door led to the outside, not to a hallway. That is just a personal preference. The hotel serves breakfast every morning and although I was not able to use this service, my colleagues said it was good. I would recommend this hotel for anyone wanting to stay in this area. It is good value for the money.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted to hear that you enjoyed our simple check-in and our staff's very pleasant level of service. It is also great to see that you enjoyed our nice and clean rooms. However, I am sorry to learn that you were not able to take advantage of our complimentary buffet-style breakfast on this visit, so I hope you are able to on your next stay with us in the future. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Room was clean, bed was comfortable. Breakfast buffet was much better than is usually provided , in my experience, at similar level hotels. Rooms are renovated, older style. Air conditioner/heater in the wall.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear James, Thank you very much for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall, and I am delighted that you enjoyed the clean room, comfortable bed, and complimentary buffet-style breakfast. Our property underwent a major exterior renovation project from March 2015 to November 2016, and we are now gradually updating each room to ensure that our rooms look modern. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

love the location great place to stay, staff are friendly, check in on you. Continental breakfast, easy access to mall, skytrain. shopping couple blocks down, great restaurants to choose from movie place at metro town

In a word, Excellent, service from all personnel was excellent. Check-in and check-out was seamless. The hotel was very clean and well kept. The room was clean and neat, did not experience any noise etc.The services we used were excellent,(internet ad the breakfast facility).

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Wayne, Thank you for taking the time to share your recent experience with us and other travellers like yourself following your stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been excellent, and that you enjoyed the level of service provided by all of our staff members,the seamless check-in and checkout process, our clean and well-kept rooms, and the complimentary in-room fibre optic internet and our buffet-style breakfast. There is also a new beverage bar that opened in our hotel's lobby, which I hope you had the opportunity to try on this visit. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

We looked at hotels in the centre of town but they were, unsurprisingly, expensive. This one was reasonably priced, easy to get to from airport, close to rail links into town. There's nothing outstanding about the hotel - basically it does what it says on the tin. Rooms are clean and big enough. Nice shower. No double glazing and walls are a bit thin - but no worse than most hotels. Breakfast is in a restaurant across from the reception which doubles up as a Chinese restaurant in the evenings (very authentic!). Breakfast good - usual sort of choices but not much gluten free (although I didn't specify so that may be why). Hotel is about 10 mins walk from the train line which goes straight into town - easy to find and use. All in all I would stay here again if we came back.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Anne, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been enjoyable overall, and I am delighted that you were able to take advantage of and enjoy our hotel's complimentary buffet-style breakfast and convenient location. We are a short 10-minute walk away from direct SkyTrain access at Royal Oak Station. We also have the 119 Metrotown Stn bus stop right outside of our hotel, where guests can board the 119 Metrotown Stn bus and arrive at Metrotown Station in about 8 minutes for SkyTrain transfer or shopping at Metropolis at Metrotown, Canada's third-largest shopping centre. Thank you again for your review. It was a pleasure to have you stay with us and we look forward to your next visit. Kind regards, Andrea

Clean roomy Front lobby staff friendly and helpful Travelled with small dog Paid usual 15 a night but that is common Housekeeping friendly and accommodating Close to sky train that takes you downtown about a 10 minute walk Breakfast is excellent

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Beth, Thank you for taking the time to share your recent experience with us following your stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional overall. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our front desk team and housekeeping team friendly, helpful, and accommodating. I am also delighted to learn that you were able to take advantage of and enjoy our hotel's pet-friendly rooms, our complimentary buffet-style breakfast, and our hotel's central and convenient location in the heart of Burnaby. Thank you again for your review, and we look forward to welcoming you and your canine pal back for another stay soon. Kind regards, Andrea

The furnace fan ran all the time and was very loud, the amenities were little, and all though the room was clean enough it certainly was not modernized in any way. '''we would rate this at the very best as a two star

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Betty, Thank you for taking the time to share your feedback and comments with us regarding your recent stay at BEST WESTERN PLUS Burnaby Hotel. On behalf of the entire team, please accept my sincerest apologies for not meeting your expectations on this visit. Had you informed us about the HVAC unit running all the time, we could have sent someone up to show you how to operate it so that it is not running constantly. Whilst the majority of the rooms have yet to be updated, we do have few rooms that have already been updated and you can request to stay in an updated room on your next visit. In the future, should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review, and I hope you will give us another opportunity to better serve you on your next visit. Kind regards, Andrea

Check-in was quick and efficient, very friendly staff, rooms were large, comfortable and contained everything we required, very clean and smelled fresh, great breakfast. Totally satisfied with everything. We will definitley stay there again.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Rick, Thank you very much for taking the time to write a review regarding your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am delighted that you enjoyed the quick and efficient check in, very friendly level of service from our team, our very clean, large and comfortable rooms, as well as our complimentary buffet-style breakfast. I am thrilled to hear that you were totally satisfied with everything. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

There were two minuses- no microwave and a tiny toilet, other than all was great. Comfortable beds, clean rooms, friendly staff, easy walk to skytrain station, good breakfasts. We stayed 3 nights and have no complaints, highly recommend!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to see that you were happy with your stay, and that you enjoyed our comfortable beds, clean rooms, complimentary buffet-style breakfast, and central location and proximity to public transportation. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am delighted to hear that you also enjoyed the friendly level of service provided by our staff. That said, I am sorry to learn that there was no microwave in your room and that the toilet size was not to your liking. Please kindly note that we do have a few microwaves available on hand and they are on a first come, first served basis. Should you require one during your stay, please do not hesitate to let us know at the time of your booking or at the time of your check-in. Alternatively, you could also book a kitchenette suite, which comes equipped with a microwave, stovetop, oven, full-sized fridge, cookware, glassware, and cooking and eating utensils, so you can prepare meals and heat up beverages in your room during your stay. Thank you again for your review. It was a pleasure to have had you stay with us, and we hope you to see you back for another stay soon. Kind regards, Andrea

Me and my husband visited Vancouver for the first time, and stayed to this hotel, for a total of 9days, about 30mins to downtown, we always had a restful nite , our room was at the back side of the hotel, always clean, linens are fresh, excellent free hot breakfast. Beverly, their supervisor was accommodating and friendly, Denish, the receptionist was super helpful, gave us tips how to use the bus and train to downtown (??we didn't want to take a risk with our rental car going to downtown!)We highly recommended this hotel. Very good location to nearby parks, restaurants, and a big mall.????

Very close to Metrotown Mall on Kingsway. Clean and desirable area. Good staff, breakfast and clean rooms. Laundry facility on-site and small outdoor pool. Grounds nicely maintained. This is a motel. I would stay here again.

we were spread all over the hotel and the group rate we were told we'd get didnt happen. I'm disappointed that the hotel staff and booking people didnt make this experience better. We had given them ample notice

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Barry, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. On behalf of our entire team, I would like to apologise for not meeting your expectations on this visit. We tried our best to place your group together in one building as we were unable to group your rooms together due to many of our rooms being already occupied. Unfortunately, we had to place two members of your group in another building as we could not accommodate everyone from your group in the same building. We sincerely apologise for any inconvenience caused and we thank you for your understanding. Please kindly note that we do offer group rates, but the rooms need to be booked by the deadline given. If you book after the group rate deadline, then we are unable to offer you the discounted group rate. To ensure that you will receive the group rate in the future, please book your stay with us prior to the deadline. Thank you again for your review, and I do hope we will have another opportunity to host your group and provide you with a better guest experience. Kind regards, Andrea

We have stayed this hotel many times and always have a great and comfortable stay with no problems and staff go out of their way to make you comfortable. Would recommend this for location and convenience to the surrounding area of shopping and amenities.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Tanis, Thank you very much for taking the time to share your review with us and other travellers like yourself following your recent stay at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to see that your stay with us has been exceptional each and every time, and I am also delighted that you were able to take advantage of and enjoy our hotel's convenient location and proximity to shopping at Canada's third-largest shopping centre, Metropolis at Metrotown, as well as our central location to dining and transit options. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so it is wonderful to hear that you find our staff goes out of their way to assist our guests. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Not impressed with the price paid considering the condition of the room, very old, antiquated. It was in a good location and the outside has been modernized, paying half the price would have been fair.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Pierre, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. On behalf of the entire team, please accept my sincerest apologies for not meeting your expectations on this visit. I am sorry to learn that the price was not to your liking. The rate in our area is competitive in Burnaby, and our price includes complimentary breakfast, fibre optic Wi-Fi, and parking. Please kindly note that rates can be higher for certain days due to the increased forecasted demand for these days. You will also be pleased to know that we are gradually updating each guest room to ensure that they look modern. Thank you again for your review, and I do hope you will give us another opportunity to provide you with a better guest experience and hope we can earn a higher rating then. Kind regards, Andrea

I was pleasantly surprised by this well-kept property. I stayed here for 7 days on business and it was obvious that the owners and staff cared about the esthetics and practicality of their hotel. The flower beds are well maintained and the exterior hotel paint had a fresh coat. The complimentary breakfast had a good variety which included hot and cold choices. Ask for a coffee cup to go on your way out! The gym looked untouched. They have an Inspire m5 universal gym and free weights. There are also a couple treadmills, a spin bike (no clips) and an elliptical. All new! You also have access to the Steve Nash gym across the street and the Goodlife is not far up the street. My room was standard with a king bed but clean and comfortable. The TV surfing was great which includes on demand TV and movies. I had a mini fridge but no microwave.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Michelle, Thank you for taking the time to share your review following your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional, and I am thrilled to hear that you were able to take advantage of and enjoy our complimentary amenities and facilities during your stay, such as our buffet-style breakfast and fitness room. We also offer complimentary guest passes to Steve Nash Fitness World and Sports Club across the street, which has a Jacuzzi, swimming pool, and sauna. Our rooms come equipped with a mini-fridge, but we do have a small number of microwaves available on hand on a first come, first served basis. Should you require one during your stay, please do not hesitate to let us know at the time of your booking and again when checking in, and we will do our utmost to ensure that we have a microwave available for you in your room during your stay. Should you ever have any questions, issues, or concerns, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you very much for your review. It was a pleasure to have had you stay with us, and we look forward to welcoming you back for another stay in the near future. Kind regards, Andrea

I was here for an one night stay, for a patient forum education day. The set up is like a rental place, as the room has two queen size beds, a table, a desk, fridge, and TV. This place offers laundry (coin operated washer & dryer) along with a pop/snack & ice machine. Breakfast is included which is always nice, but they could use a bit more hot items. The staff here were friendly. I have to say that for me it is strange to have a room facing the parking lot and that you have to walk outside to get to the lobby, the ice machine and to the restaurant for your breakfast. It was raining during my stay, so I was not a happy camper.

If you're looking for a clean, affordable place to stay without all the bells and whistles, this is your place. Nothing stands out about it except its close proximity to the mall. I have no complaints about the room or the hotel staff itself. The complimentary breakfast was okay but there was something going on with the coffee. It was so bitter it was undrinkable and I am not that picky with coffee. I also think the hotel needs to hire a couple more people to help out for breakfast because there were only two women working the whole place and they seemed overwhelmed. My only other complaint is that I wish the dining room had a lot of small tables rather than a few very large tables. Or if you're going to do that, let us take our food back to the room. If you weren't fortunate to travel with a large group you were forced to have to sit with strangers (an introvert's nightmare). At least with a lot of little tables you an push all the tables together if a large group comes in. But maybe that's just me. However, it is a free breakfast and you get what you pay for I guess.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your feedback and comments with us following your recent stay at BEST WESTERN PLUS Burnaby Hotel. Whilst I am glad to see that your stay with us has been satisfactory, I am sorry to learn that we did not exceed your expectations on this visit, especially with regard to our complimentary buffet-style breakfast. Although our breakfast is served in the on-site restaurant, please kindly note that the restaurant is neither owned or operated by the hotel; we are simply borrowing the kitchen and the dining space to prepare and serve our guests breakfast in. That said, we are unable to change the dining layout of the restaurant and we apologise for any inconvenience caused. I will, however, pass on your feedback regarding the coffee to the food and beverage department and your comment regarding more staff for our breakfast to the appropriate departments for review and improvement. Thank you again for your review, and I do hope we will have another opportunity to provide you with a better guest experience on your next visit. Kind regards, Andrea

When we checked in the lady at the front desk was very kind and helpful, and the breakfast attendants were great as well (though they could benefit from more hot food selections). We stayed for two nights, and on our last night I noticed a huge spider on our bed. Didn't think much of it as were on the ground floor. However, before checking out I noticed under the AC unit there was at least 3 spiders who had created a giant web and were hanging out in our room. It was obvious that cleanliness was limited to towels and sheets, not ensuring that the floors were clean and room free of creepy intruders.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Keeley, Thank you for taking the time to share your review with us following your recent stay at BEST WESTERN PLUS Burnaby Hotel. On behalf of the entire team, please accept my sincerest apologies regarding the spiders found in your room. We thank you for letting us know and we also apologise for any inconvenience caused. Rest assured that we take room cleanliness seriously and have contacted the pest control company to resolve the situation. In the future, should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Our staff are at your disposal. Thank you again for your review. I do hope you will give us another opportunity to welcome you back and provide you with a better guest experience. Kind regards, Andrea

My family and I reserved two hotel rooms three weeks prior to our arrival. When the two rooms were booked, they had led me to believe one of the two rooms would have a kitchen. Upon arrival and check in the refused to provide a room with a kitchen, instead giving us two rooms with two queen size beds. when i asked to speak to a manager a chinese women who so calls her self to be a customer service manager was of no help and when I asked to speak to the general manager, she bounced me around to other employees and finally ended up rolling her eyes. When I finally met with Sharon Tsang the general manager she again was very cocky and was of no help and offer no support to my family which consisted of three elderly seniors. The bed sheets were not changed on a daily basis and the rooms had a strong odour. When I asked the hotel staff about the odour, they offered me candles and febreeze to get rid of the odours. The overall experience has not been the greatest.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Raj, Thank you for taking the time to write a review following your recent stay at BEST WESTERN PLUS Burnaby Hotel. On behalf of the entire team, please accept my sincerest apologies for not meeting your expectations on this visit. At the time of your booking, our front desk agent informed you that we did not have any kitchenette rooms available, but we would let you know if any became available from the time of your call to your arrival, so you booked two two-queen bedrooms instead. We also kept you on our list after you checked-in in the event there were any kitchenette room cancellations during your stay, so we could move you to a kitchenette room if one became available. Because we take room cleanliness seriously, the rooms get inspected again by the managers after the housekeeping team cleans the rooms and changes the sheets; these are done on a daily basis unless the guest has placed the Do Not Disturb sign outside of their door. Whilst I am sorry to hear that the overall experience has not been the greatest, it should be noted that the general manager tried to work with you and offered you solutions for your stay as you were unhappy, but you did not accept any of the offers. Thank you again for your review. I do hope we will have another opportunity to welcome you back and better serve you on your next visit. Kind regards, Andrea

This was a great hotel. We stayed for a week. The continental breakfast was great. The pool is heated, which was lovely. Everything in the room was as expected. Since we were there the week we put the do not disturb sign out several days to conserve towel usage.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Terri, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to see that your week-long stay with us has been exceptional, and I am delighted that you were able to take advantage of our hotel's complimentary amenities and facilities such as our buffet-style breakfast and our seasonal outdoor heated swimming pool. We are currently in the process of opening a beverage bar in our hotel's lobby. I do hope you are looking forward to experiencing the completed product soon. Thank you again for your review. It was a pleasure to have had you stay with us, and we look forward to your next visit. Kind regards, Andrea

We recently stayed at the Best Western Plus in Burnaby BC for a family trip to visit the PNE and waterslides. Our stay was very pleasant except for one exception- the air conditioner made a terrible amount of noise and was impossible to have on during the night. I uploaded a video of the noise to share in my review but it is not allowed to be shared here unfortunately. Just know - it was very loud. Can you imagine trying to sleep through that? It was hot so we had to get up and turn it on once in a while but we couldn't keep it on long because of the noise. It made for an interrupted sleep which wasn't pleasant when we were so busy and needed rest. I mentioned it upon checkout but the woman who helped me kind of shrugged and didn't care. Aside from the air conditioner though the stay was pleasant, the staff upon check in were helpful and nice. The pool was great for the kids! They liked having a swim after a hot day at the PNE. The continental breakfast is very good, and definitely makes this hotel have extra points compared to a hotel without this addition as it is a full hot breakfast. Overall it gets a 3 because of the poor sleep my family got in the room, but if that air conditioner hadn't ruined our sleep I would have given it a 5.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Alicia, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. Whilst your stay with us has been enjoyable overall, I am sorry to learn that the HVAC unit disrupted your otherwise pleasant experience. Had you informed us about the noise coming from the HVAC unit during your stay, we would have sent someone from our maintenance team to do an inspection and resolve the issue for you. In the future, should you ever have any questions, issues, or concerns, please do not hesitate to let us know as we have staff members available at our front desk 24 hours day, 7 days a week to assist you. On a more positive note, thank you for highlighting our hotel's seasonal outdoor heated swimming pool and our buffet-style breakfast. Thank you again for your review, and I do hope we will see you back for another stay soon. Kind regards, Andrea

Excellent hotel and staff. we were given great directions to travel with personal car or by public transit.Very friendly and helpful staff, and great value for the money for a hotel in Vancouver, Brithish Columbia.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that your stay with us has been exceptional. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our hotel staff to be very friendly and helpful. I am also delighted that you found our hotel provided great value for the money. We hope you enjoyed our hotel's central and convenient location in the heart of Burnaby. Thank you again for your review, and we hope to see you back for another stay soon. Kind regards, Andrea

My family stayed at this hotel on August 2. We were awaken by sirens and an explosion around 3am. The vacant building next to the hotel was on fire and we had to evacuate our room due to the close proximity of the fire. We stood outside away from the hotel until the fire was extinguished, about 6am. I have to commend the hotel for trying to make the best of a bad situation. They passed out blankets and snacks while we waited. For those of us who could not return to our rooms at 6am (rooms close to the fire), they quickly found us another room at a different hotel in Burnaby. We were not charged and they left vouchers for us to use for breakfast at a restaurant by the new hotel. The man at the front desk (Manager?) calmly and efficiently took care of guests' needs. It was an unfortunate situation but kudos to the BW employees for trying to take care of their guests in a stressful situation. My only concern is we did not hear a fire alarm (?) but police did alert everyone. Maybe we just didn't hear it in all of the commotion. As far as the room goes, it was clean and comfortable.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. Our security team went around the property to alert people and evacuate as soon as the fire in the property next door took place as the safety of our guests is important to us. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our staff did a wonderful job by remaining calm and taking care of our guests' needs by providing blankets, snacks, and water for everyone waiting outside, and finding nearby accommodations for guests whose rooms were affected by the fire. We sincerely apologise for any inconvenience caused by this incident and thank you for your understanding. Thank you again for your review, and we hope we will have another opportunity to welcome you back and provide you with a better guest stay. Kind regards, Andrea

Excellent service from the staff. Our room was large and immaculate. Great pool. Close to restaurants and other conveniences. The breakfast that was included was amazing and the staff there was also very efficient and helpful.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for reviewing your recent stay at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to see that your stay with us has been exceptional, and that you enjoyed our staff's excellent level of service, our large and immaculate rooms, our seasonal outdoor heated swimming pool, our complimentary buffet-style breakfast, as well as our hotel's central and convenient location to shopping, dining, and transit options. Thank you again for your review, and we look forward to your next visit. Kind regards, Andrea

We brought our dog with us, which means we got placed on the noisy ground floor in a "pet friendly" unit. It was quite a high people-traffic area though, and it sounded like everyone was in our unit with us. Of course our dog barks at every noise he hears, so it's no the best solution for pet owners. I would prefer to be in a higher unit away from the noise so we don't end up getting scolded for him being the noisy one. There's also not very many grassy areas for the dogs to go to the bathroom. They did give us a bag full of milk bones and waste sacs though, which was nice. The room temperature was as good, but when we went to bed we found the a/c blew directly towards us making it too cold to be comfortable but you would be too hot without it. The hotel is very conveniently located close to Metropolis at Metrotown, and it has a lovely outdoor pool. The breakfast was great and had many hot and cold options.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is great to see that your stay with us was enjoyable overall. As part of our hotel's pet-friendly program, we offer waste bags and treats for your canine pal. Although we do not have a lot of grassy areas at our property in the meantime, there is a park nearby that is about an eight-minute walk away where you can walk your dog at called Kisbey Park, with Deer Lake Park right across from it. If you have any questions, issues, or concerns during your stay (e.g., how to operate the HVAC unit), please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you for highlighting our hotel's amenities and offerings, such as our seasonal outdoor heated swimming pool and our complimentary buffet-style breakfast, as well as our proximity to Metroplis at Metrotown, Canada's third-largest shopping centre. We hope to see you back for another stay soon. Kind regards, Andrea

It's baffling to me why this hotel is rated so high. While a bargain compared to staying in downtown Vancouver (which is how we ended up staying here) it's cut rate. AC, which i am sure most times of the year doesn't matter, is awful. Comes on when it wants, thermostat means nothing. Called front desk, said they would send someone, waited an hour and a half, gave up and proceeded with our plans. Reset it ourselves worked just barely enough to get by during this heatwave. Horrible breakfast. Inside next door restaurant. Basic fare, awful coffee. Room size good, seems clean. But there has to be better options. Management doesn't care about concerns. Find another option.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. On behalf of the entire team, please accept my sincerest apologies for not exceeding your expectations on this visit. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, and I am sorry to hear that we did not deliver on this stay. Rest assured that this is not our usual standard and I shall pass on your feedback and comments to the appropriate departments for review and follow-up as we are always looking for ways to improve. Thank you again for providing your feedback and comments. I do hope we will have another opportunity to welcome you back and better serve you. Kind regards, Andrea

We have been staying at this hotel for more than a decade. It's like home. We are always delighted to see Dinesh again. He is unfailingly congenial and helpful. All the staff are most accommodating. We weren't sure how to operate the TV, but help was at he door immediately. (We're non-tech--the TV was perfectly fine.) As always, our room was spacious, clean and quiet. The complimentary breakfast buffet couldn't have been more varied. Hot and cold choices available. The efficient crew are constantly cleaning and replenishing. We wouldn't stay anywhere else and are looking forward to stopping in again in two weeks.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that you thoroughly enjoy your stay with us each time and feel it's like home. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found Dinesh, a member of our front desk team, to be congenial and helpful, and all of our staff to be accommodating. I am also delighted to see that you were able to take advantage of and enjoy our complimentary buffet-style breakfast, which has both hot and cold food and drink items available. Thank you again for your review and for your continued patronage. It was a pleasure to have had you stay with us, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

The room has a great space. Bathroom is spacious,too. The only problem for me was the carpet that ruined my allergy. Don't expect a fantastic breakfast. It's served at a place right after the lobby that works as a Chinese restaurant at night. Location is something very positive. You can go to the mall on foot.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Juliana, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. Whilst your stay with us has been enjoyable overall, I am sorry to learn that we did not exceed your expectations on this visit. Had you informed us about your allergies, we could have tried moving you to another room to see if it was better. That said, we will be deep cleaning the carpets after the busy summer season. On a more positive note, we appreciate you highlighting our spacious rooms and bathroom, as well as our hotel's central and convenient location to shopping, dining, and transit options. For those who do not wish to embark on a short 15-minute walk to Metrotown, Canada's third-largest shopping mall, there is the 119 Metrotown Stn bus stop right outside of our hotel that will bring you to the mall in about 8 minutes. Guests can also transfer to the SkyTrain at Metrotown Station as well. Thank you again for your review, and I do hope we will have another opportunity to better serve you on your next visit. Kind regards, Andrea

We stayed here one night and had a very good experience. The front desk staff was friendly, the room was spacious, and the King-sized bed enormous and very comfortable. Four stars instead of five because the fridge in our room made a very loud sounds every time the compressor kicked on or off. It startled me awake a several times during the night. The exercise room in the next building over was your average tiny space, but I was happy to find free weights, a few pieces of well-maintained equipment, and good a/c. The breakfast was fine. Good coffee.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to see that you had a very good experience during your recent one-night stay, and that you enjoyed the friendly level of service provided by our staff, our spacious rooms and very comfortable king-sized beds. We have an on-site fitness room where guests can keep up their workout routine whilst travelling. For a larger workout space, we have complimentary guest access passes to Steve Nash Fitness World and Sports Centre across the street. I am also delighted to hear that you were able to take advantage of our complimentary buffet-style breakfast and enjoyed the coffee. Than you again for your review, and we hope to see you back for another stay soon. Kind regards Andrea

My fiancé and I had a lovely time staying here! They provided a hot breakfast and you could make your own waffles with their waffle maker, they also had a pancake maker as well if you wanted to have that instead. We stayed in a corner room that had a full kitchen and we were glad we did because it gave us access to a kettle for tea and a fridge to put our food in.

After a long day it was nice to arrive to the hotel knowing that my room was gonna be clean and quiet. I liked that it was close to a supermarket in case I needed something and also the restaurant in the hotel. Overall I really enjoyed my stay and I will use this location for my next trip to Vancouver .

We often stay in Best Western properties, but sometimes they can be hit and miss in terms of how well kept they are, but we were pleasantly surprised by this location! It was obvious the moment we arrived in the lobby that renovations have recently been completed. Front desk staff were friendly and efficient. Location was convenient and it didn't take us long to get in to the city for touring around. The rooms were very clean, modern and nicely outfitted with comfortable beds (considering I have back issues). We also liked having our own exterior door in to the parking lot. The kids loved the outdoor pool and the hot breakfast that was included in the attached Chinese restaurant was a nice bonus! We would definitely consider staying here again for a trip down to the coast.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. I am delighted to see that you enjoyed your stay with us and found our property to be clean, modern, and comfortable. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am thrilled to hear that you found our front desk team to be friendly and efficient. It is also wonderful to hear that you were able to take advantage of our hotel's complimentary amenities and offerings such as our buffet-style breakfast and our seasonal outdoor heated swimming pool. Our convenient location in the heart of Burnaby means we are close to shopping, dining, and transit options, which many of our guests enjoy. Thank you again for your review. It was a pleasure to have had you and your family stay with us, and we look forward to another opportunity when we can welcome you back for another stay. Kind regards, Andrea

The value for a nights stay is excellent for Vancouver. The beds are very comfortable and I say that for a person who has had 3 back surgeries and need a good bed to sleep in. They have some of the best pillows of any hotel I've stayed in. I find the rooms very clean. The breakfast is comparable to those at any hotel. The staff is right on the money. We have stayed at the best western in North van and found it very nice as well and the one in Kelowna as well going on 13 yrs. If we can we ALWAYS stay at them because of the above reasons. And this one has been totally updated since our stay last year and it looks wonderful! Thank you to all who keep these hotels running as well as you do!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. I am delighted to hear that you enjoyed our hotel's updated look and found the beds to be very comfortable. We order our mattresses directly from Serta Canada. We are currently in the process of adding a beverage bar to our hotel's lobby, so I hope you are looking forward to experiencing the completed product soon. Thank you again for your review, and we look forward to your next visit. Kind regards, Andrea

Stayed one night while waiting for a room elsewhere. The bed was uncomfortable and only a standard double bed. Cleanliness in the room was ok but the breakfast restaurant was poor. The floor was sticky underfoot and not a good feel first thing in the morning. Food was average only. Won't be going back.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Donald, Thank you for taking the time to share your feedback and comments with us following your recent stay at BEST WESTERN PLUS Burnaby Hotel. On behalf of the entire team, please accept my sincerest apologies for not meeting your expectations on this visit. All of our rooms are either equipped with standard queen beds or standard king beds; we do not offer double beds. Please kindly note that we do not own nor operate the on-site restaurant; we simply borrow the kitchen and dining space to prepare and serve our guests breakfast. If there are any issues with the breakfast or the breakfast area, please do not hesitate to let a member of our breakfast team know and they can resolve the issue for you. Nevertheless, we will pass on your comments regarding the sticky floor to the restaurant owner. In the future, should you ever have any questions, issues, or concerns, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review, and I do hope you will give us another opportunity to better serve you. Kind regards, Andrea

We had despaired of finding somewhere reasonable in Vancouver for 4 nights until a friend recommended this place in Burnaby. The rate was much less than other similar hotels in the area. I was a little concerned about the area but should not have been. People were walking around the area until late at night with no issues and the hotel is only 4 blocks from Metrotown and the Royal Oak Skytrain. Our room was not that big but it was clean and quite modern. We had a small fridge and a coffee maker and free Wifi. Check-in was reasonable but quite complicated compared to other hotels. The front desk staff would not let my wife check-in for us even though we shared the same credit card that had made the booking. Not sure what the issue was since I was just outside the front glass door looking after the kids. We were at the back of the hotel so it was quiet. Breakfast was quite good but the hot breakfast was cold on one day and on another there was no coffee. The place was busy but there must have been 6 staff working so not sure why things were allowed to get cold or be in short supply. There is plenty of parking and the kids really enjoyed splashing about in the pool.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel. I am delighted to see that your stay with us has been enjoyable and that you were able to take advantage of our hotel's central and convenient location to shopping, dining, and transit options, and our complimentary amenities and offerings such as our mini-fridge, coffee maker, in-room fibre optic internet, breakfast, parking, and seasonal outdoor heated swimming pool. Unfortunately, we were unable to let your wife check-in on your behalf due to security reasons. We apologise for any inconvenience this may have caused and thank you for your understanding. Thank you again for your review. It was a pleasure to have had you stay with us, and we hope to welcome you back for another stay soon. Kind regards, Andrea

My family and I spent 2 nights at Best Western Plus Burnaby, Canada. Our stayed there was very comfortable. Rooms were clean, comfortable beds, good internet access for all of our devices. The breakfast options were good and the hotel staff was friendly.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience with us and other travelers here following your recent stay at BEST WESTERN PLUS Burnaby Hotel. I am delighted to hear that you and your family had an excellent experience and a very comfortable stay, and that you enjoyed our clean rooms, comfortable beds, complimentary fibre optic internet and buffet-style breakfast, and the friendly level of service provided by our staff. We are currently in the process of adding a beverage bar to our hotel's lobby, so I hope you are looking forward to experiencing the completed product soon. Thank you again for your review. It was a pleasure to have had you stay with us, and we hope to see you back for another stay soon. Kind regards, Andrea

Older Hotel but clean and very nice staff! Typical Best Western breakfast. Location is very good along Kingsway and an easy commute to Vancouver. Be aware it's only 14 kms but the traffic lights make it a 40 minute drive!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so I am delighted to hear that you found our staff to be very nice. Should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Driving to Vancouver from our hotel only takes about 16-20 minutes, especially during rush hour. If you are trying to drive to downtown Vancouver from our hotel during rush hour, it will take about 40 minutes. We recommend taking the SkyTrain instead of driving during these times as there is no road traffic and lights to deal with, therefore allowing you to reach downtown Vancouver faster (roughly 17 to 21 minutes). Thank you again for your review, and I hope we will have another opportunity to welcome you back for another stay soon. Kind regards, Andrea

This Best Western has almost finished its renovations to the rooms and property. I was very impressed with the new interior. My room was towards the back of the lot, so I did not hear much of the traffic on Kingsway. The breakfast was a little confusing, some items were not refilled fast enough, but I believe this to be starting-up problems, trying to get the kinks out of the service. I asked for something and it was brought to me in minutes, So keep up the improvements.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Peter, Thank you very much for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. I am delighted to see that you enjoyed your two-night stay at our property. We are gradually updating the guest rooms to keep them looking modern and we are pleased to hear that you were very impressed with the new interior. We are also currently in the process of adding a beverage bar to our hotel's lobby, so I hope you are looking forward to experiencing the completed product soon. Thank you for also sharing your feedback with us regarding the breakfast. I will be passing on your comments to the team, so we can improve our service for our guests. Once again, thank you for your review. It was a pleasure to have had you stay with us, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

We had a very pleasant stay at this hotel, we found it to be quite at night which was very nice, the bed was very comfy as well, when next in Burnaby we will be staying here again, the staff were very helpful as well.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Andrew, Thank you very much for reviewing your recent overnight stay at BEST WESTERN PLUS Burnaby Hotel. I am delighted to see that your stay with us has been very pleasant and that you enjoyed the quiet at night. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so it is great to hear that you found our team to be very helpful. Should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let us know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review, and we look forward to welcoming you back on your next visit. Kind regards, Andrea

Since I had many bad experiences with hotels, this industry kinda lost me as we now have other b&b options, but I gave a chance to this hotel as Vancouver area is generally overpriced and this one had decent offers. We had a nice spacious studio, free parking for our rental car, good Wifi, correct breakfast, easy access to nearby Skytrain to avoid traffic or parking fees downtown, and some restaurants around. For me better than paying twice the price downtown when you want to visit other nice locations around the city.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Florent, Thank you very much for taking the time to share your recent experience with us and other travellers like yourself following your stay at BEST WESTERN PLUS Burnaby Hotel. It is wonderful to hear that you enjoyed your stay with us. I am delighted that you found our property to be convenient due to our hotel's central location and proximity to transit and dining options, and that we provide good value for money with our complimentary amenities and offerings such as our buffet-style breakfast, parking, and in-room fibre optic internet. Thank you for giving us a chance, and we look forward to welcoming you back for another stay on your next visit to Burnaby, BC. Kind regards, Andrea

Recently renovated with a great breakfast, nice pool, great breakfast smoking rooms if you wish, very helping staff and rooms with more privacy in the back. The breakfast place is a nice chinese restaurant at night. 10 min walk from Skytrain. Close to lots of restaurants and grocery

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Phil, Thank you for taking the time to write a review regarding your recent experience at BEST WESTERN PLUS Burnaby Hotel. I am delighted to hear that you enjoyed our hotel's updated look and were able to take advantage of and enjoy our hotel's complimentary amenities and offerings such as our buffet-style breakfast and our seasonal outdoor heated swimming pool in addition to our convenient and central location to transit, dining, and shopping options nearby. The on-site Shanghainese restaurant, which is neither owned or operated by us, is open during lunch (11 am to 3 pm) and dinner (5 pm to 10 pm). Thank you again for your review. It was a pleasure to have had you stay with us, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

How can you call a place a Best Western Plus Hotel and Conference Centre when their is no plus, it is a motel, not a hotel, and there is no conference centre? We arrived for a two-night booking in a queen room after a long travel day only to find it small, musty, and noisy with a dirty towel hanging on the back of the bathroom door. The carpet needs a good cleaning, the sheets are thin and dingy, the room is dark and uninviting, and the neighborhood is run down. The only positives were the free parking and the hot breakfast. We booked out after one night - the front desk were very apologetic although very slow to complete the checkout process.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your feedback and comments regarding your recent experience at BEST WESTERN PLUS Burnaby Hotel. On behalf of the entire team, please accept my sincerest apologies for not meeting your expectations on this visit. We are currently undergoing renovations and will be replacing the conference centre. I am also sorry to learn that the guest room was not to your liking: We have plans to update our guest rooms to keep them looking modern, which will be a continual process. We take room cleanliness very seriously, so I will pass on your comments regarding the carpet, bed sheets, and lighting to the housekeeping team and the maintenance department for inspection and follow-up. Nevertheless, I appreciate you highlighting aspects of your stay that you did enjoy, which were our complimentary parking and buffet-style breakfast. We are currently in the process of adding a beverage bar to our hotel's lobby, so I hope you are looking forward to experiencing the completed product soon. Your business and satisfaction are important to us, so I do hope you will give us another opportunity to better serve you on your next visit. Kind regards, Andrea

Stayed just one night while attending a function at Metrotown Burnaby and a few visits in the area. Very comfortable room and quiet, even though we were close to the main road. Excellent breakfast - pleasant and cheerful staff at reception and in the breakfast room. They recommended Bonny's taxis but Bonny's kept us waiting nearly an hour after assuring us of 10-15 mins wait. Certainly not the hotel's fault but it was their recommendation.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review highlighting your recent experience at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to see that your stay with us has been exceptional, and I am delighted to hear that you enjoyed the comfortable and quiet rooms, excellent complimentary buffet-style breakfast, and the level of service provided by our front desk team and breakfast staff. We sincerely apologise for the long wait and for any inconvenience caused as we were told by Bonny's Taxi that it would only take 10 to 15 minutes for them to arrive. Thank you again for your review, and we hope to welcome you back for another stay soon. Kind regards,

Stayed last 3 nights of our vacation here and found the staff and amenities to be of a high standard. Our room was quiet and the bed comfortable and we enjoyed a good nights sleep. The grounds are well kept as was the rest of the hotel. Unlike other hotels this one allowed us to pay up front and put a small authorisation on our card for incidentals which was much appreciated. Would stay again if in the area.

Very Impressed Overall in all Areas of the Facility Great Location for Sky Train for Downtown Vancouver and for Shopping at Metrotown Breakfast was great plus the Service Rooms were Basic but Clean Pool was Warm and Clean

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Darlene, Thank you very much for taking the time to write a review regarding your recent stay at BEST WESTERN PLUS Burnaby Hotel. I am delighted to see that you were very impressed with all areas of our facility, and that you enjoyed our hotel's proximity and convenient location to transit options (both bus and SkyTrain) and shopping at Metrotown, Canada's third-largest shopping mall. I am also thrilled to hear that you were able to take advantage of and enjoyed our hotel's complimentary amenities and facilities, such as our buffet-style breakfast and our seasonal heated outdoor swimming pool. Thank you again for your review. It was a pleasure to have had you stay with us, and we hope to welcome you back for another stay soon. Kind regards, Andrea

I stayed in 315 and had a quiet room at the back of the building. The room was clean and comfortable. The bed was very comfortable as well. Check in was quick and easy and the internet was fast and reliable. Totally worth the stay. My only complaint was that it smelt stale when I walked into the room and you could see outside from the bottom of the door.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Kathy, Thank you very much for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. I am delighted to hear that you enjoyed your clean, comfortable, and quiet room near the back of our property, and that you found the bed to be very comfortable. I am also thrilled to hear you enjoyed the level of service at check-in and our complimentary fibre optic internet. However, I am sorry to hear that you experienced an issue with the guest room regarding a stale smell and that you could see underneath the door. I have passed on your comments to the housekeeping and maintenance department for inspection and follow-up. Thank you again for your review, and I do hope we will have another opportunity to welcome you back and better serve you on your next visit. Kind regards, Andrea

Recently renovated clean rooms. Great included breakfast. Scrambled eggs were hot, quality breads for toast and pastries. Usual choices for food and fresh fruit. Enjoyed traveling away from the rush hour traffic to and from the ferry and a quick getaway in the am to the Fraser Valley and back to the Interior of BC. Good value overall.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for taking the time to leave a review regarding your recent experience at BEST WESTERN PLUS Burnaby Hotel. I am delighted to see that you enjoyed your stay with us, and took advantage of our hotel's amenities and offerings such as our complimentary buffet-style breakfast and our hotel's central location in the heart of Burnaby on Kingsway, a main traffic artery, which allows for easy and fast travel across the Metro Vancouver area. Thank you again for your review. It was a pleasure to have had you stay with us, and we look forward to welcoming you back for another stay soon! Kind regards, Andrea

Staff was very friendly and professional, room and beds vey clean. Easy to enjoy ourselves, no problems! Good location, good options for the included breakfast. Quick service on all accounts. Would stay again for sure!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Jocelyn, Thank you very much for taking the time to write a review regarding your recent experience at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to see that your stay with us has been quite nice, and that you enjoyed the level of service provided by our friendly and professional staff, our hotel's good location, as well as the variety of options available as part of our complimentary buffet-style breakfast. Thank you again for your review, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

The BW Plus Burnable Hotel and Conference Centre provides comfortable rooms, updated decor and in room fridge. With free parking and Internet and breakfast included, it offers excellent value for the metro Vancouver area.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Rick and Doni, Thank you very much for taking the time to share your experience and kind words with us following your recent stay at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to read that you enjoyed your stay with us and found our property to be of good value for the Metro Vancouver area. We are centrally located in the heart of Burnaby, and are close to shopping, dining, and transit options (bus and SkyTrain). It is also great to see that you were able to take advantage of our hotel's complimentary amenities and offerings such as our parking, fibre optic internet, and breakfast. Thank you again for your review. It was a pleasure to have you stay with us, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Really enjoyed staying at this Hotel. Staff very helpful with my Wifi and very knowledgeable re:local transportation and directions to Sky-Train for example. Amazing because it has a Gym, a Computer Room and Laundry. Outdoor Swimming Pool. Rooms very comfortable. Breakfast was included.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear David, Thank you very much for taking the time to share your review with us and other travellers like yourself following your recent stay at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to read that you really enjoyed staying at our property. We strive to deliver a superior level of customer service to our guests to ensure that they have a comfortable and enjoyable stay, so I am delighted to hear that you found our staff to be very helpful and knowledgeable. I am also pleased to hear that you were able to take advantage of our fitness room, business centre, laundry facilities, and buffet-style breakfast. Thank you again for your review, and we hope to see you back for another stay soon! Kind regards, Andrea

From front desk to room to breakfast..very well done! Had dinner in attached restaurant and it was wonderful! Genuine Shanghai cuisine. Very easy access to airport and Metrotown This 200 character requirement is bothersome!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for writing a review regarding your recent experience at BEST WESTERN PLUS Burnaby Hotel. I am delighted to see that you thoroughly enjoyed your stay with us and every aspect of it from our front desk staff to our complimentary breakfast. Our central location in the heart of Burnaby and located on Kingsway, a main traffic artery, means that guests can easily get to and from places, whether it be by car, taxi, or public transportation (bus and SkyTrain). We are also close to shopping at Metrotown shopping mall, Canada's third-largest mall, as well as a variety of dining options that are within walking distance. Thank you again for your review. It was a pleasure to have had you stay with us, and we look forward to your next visit! Kind regards, Andrea

Pleasant stay. Room was clean and the location was very good. The breakfast was a buffet with scrambled eggs and one morning there was bacon. Not crazy about the sausages, but the rest of the buffet was good. Sure wish they didn't serve frozen butter.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Randy, Thank you very much for taking the time to share your recent experience at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to hear that your stay with us has been pleasant, and that our clean rooms, our very good location, and our complimentary buffet-style breakfast with scrambled eggs were to your liking. We keep our butter in the fridge to ensure that it remains cool, and apologise if the butter was frozen. I will pass on your comments to the food and beverage department for review and follow-up. Thank you again for your review, and we hope to welcome you back for another stay soon! Kind regards, Andrea

We've stayed at this location over the past 8 years and have always been happy with the service. The renovations are great, with a much larger lobby and updated rooms. We always enjoy the hot breakfast.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Scott, Thank you very much for taking the time to write a review regarding your experience at BEST WESTERN PLUS Burnaby Hotel. We thank you for your continued patronage and appreciate your business. We strive to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, and we are thrilled to hear that you have always been happy with the service. Because breakfast is the most important meal of the day, we offer a variety of food and beverage options at our complimentary breakfast – both hot and cold – to help kick start your day, and we are pleased that you always enjoy the hot breakfast. Our major renovation project was completed in November 2016, and we are delighted that you are enjoying our new and expanded lobby, updated rooms and exterior. We are currently in the process of adding a beverage bar to our hotel's lobby, so I hope you are looking forward to experiencing the completed product soon. Thank you again for your review. It is a pleasure to have you stay with us, and we look forward to your next visit. Kind regards, Andrea

Although they did extensive renos to this hotel awhile ago, the "old bones" of the building are still apparent in the paper thin walls, musty smell and room "fixtures." The room features a fridge, but we had to unplug it in order to sleep. However, the beds were very comfortable. Great hot breakfast (eggs, bacon, waffles, etc.) and friendly staff.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for taking the time to share your feedback and comments with us following your recent stay at BEST WESTERN PLUS Burnaby Hotel. Our hotel's major renovation project was completed in November 2016. As part of our hotel's major renovation updates, we updated the exterior (new windows, walkways, railings, and repainted the doors), and we added a porte-cochere, a new and expanded lobby, an on-site fitness room, and soundproofed the walls of each guest room. Unfortunately, you may still hear some noise if you are located on the ground level, in an adjoining room, and through the door. For a quieter stay, we recommend requesting a room on the upper level and near the back of the property. On a more positive note, thank you for highlighting aspects of your stay that you enjoyed, such as our comfortable beds, complimentary buffet-style breakfast with hot and cold food and beverage items, our rates, and our friendly staff. We thank you again for your review, and we hope we can welcome you back for another stay soon. Kind regards, Andrea

I recently stayed here and found the following: The good: - It's a good location - Safeway is right there, walking distance to the mall / bus terminal - The service was good. They were helpful with everything I asked - Breakfast was included - Hotel wifi was sufficiently fast - They give you sufficient coffee in your room. If you're from out of town and on a different time zone this is actually quite nice. The ok: - Don't expect the lights to go on quickly. My room's light was really anemic. It will eventually get brighter. Doesn't leave a good first impression but it's fine The bad: - The walls are really thin. I could forever hear cars / people outside my room until I put earplugs in - The room I was in looked very very aged. I'm not one who typically cares but it's very dark.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. Whilst your stay with us has been acceptable, I am sorry to hear that we did not exceed your expectations on this visit. The rooms have been soundproofed as part of our hotel's major renovation project, which was completed two years ago. However, you may still hear some noise if you are on the ground floor, in an adjoining room, and through the doors. On your next visit, we recommend booking a room on the upper level and near the back for a quieter night's stay. I am pleased to inform you that we will be continually updating the rooms to ensure that they are modern. In the future, should you ever have any questions, issues, or concerns, please do not hesitate to let a member of our front desk staff know as we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. On a more positive note, thank you for highlighting aspects of your stay that you enjoyed such as our location, service, and complimentary breakfast, fibre optic internet, and coffee. Thank you again for taking the time to share your feedback and comments with us. It was a pleasure to have had you stay with us, and we hope to have the opportunity to welcome you back for a better stay. Kind regards, Andrea

Our stay in Burnaby at the Best Western Plus was excellent . The front desk clerk was welcoming and friendly and the check in went smoothly. Our two night stay was comfortable. Room was clean and had a large fridge. Bed was very comfortable with a lot of pillows. Breakfast buffet adjacent to restaurant was varied and filling. Walking distance to Metrotown mall and the sky train to get to DT Vancouver. Grocery store next door. I would recommend this hotel to everyone.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for choosing to stay at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to hear that you had an excellent two-night stay with us. I am also delighted to see that you were able to take advantage of our hotel's central location to the grocery stores next to our hotel (i.e., Wholesale Club and Safeway), Metrotown shopping centre, Canada's third-largest mall, and the SkyTrain (which can be accessed at either Royal Oak Station or at Metrotown Station) to get to downtown Vancouver quickly. We greatly appreciate you recommending our property to other travellers. Thank you again for your review, and we hope to see you back for another stay soon! Kind regards, Andrea

Front Desk personnel very helpful, friendly and caring. Room was exceptionally clean and inviting and window looked out onto courtyard. Bed was very comfortable, which was appreciated after a long day's drive through snowy weather on Hwy.1. Breakfast buffet adjacent to restaurant was varied and filling. On checkout, without our requesting, front desk personnel looked up location we were looking for and printed out map and gave us the quickest directions. We were quite surprised at quietness of room and ease of access considering hotel is located on busy Kingsway. We will definitely stay here again and will recommend it to others.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Berna J, Thank you very much for taking the time to write such a detailed review of your recent experience here at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to see that your stay with us has been exceptional, and that you enjoyed the level of service provided, the exceptionally clean and quiet rooms, the comfortable bed, and the complimentary breakfast, which was varied and filling. Thank you very much for recommending us to other travellers like yourself. It was a pleasure to have had you stay with us, and we look forward to welcoming you back for another stay soon! Kind regards, Andrea

Our stay in Burnaby at the Best Western was exceptional. The front desk clerk was welcoming and friendly and the check in went smoothly. Our two night stay was comfortable and the staff throughout the hotel; maids and breakfast attendants were all friendly, courteous and helpful. I would recommend this hotel to everyone.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Juliette, Thank you very much for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel. I am thrilled to see that your stay with us has been exceptional. Providing our guests with a superior level of customer service to ensure that they have a comfortable and enjoyable stay is important to us, so I am thrilled to hear that you found our wonderful team of staff to be friendly, courteous, and helpful. We hope you enjoyed our hotel's updated look, and had the opportunity to take advantage of our amenities and facilities during your stay. Thank you again for your review, and we look forward to welcoming you back for another stay soon! Kind regards, Andrea

This hotel is close to BCIT and the Trans Canada. The room was clean and the free breakfast at the restaurant was great. Parking is ok for cars and pickups but there is no room if you are towing a trailer.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Lee, Thank you very much for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am thrilled to see that your stay with us has been exceptional. Our hotel's location on Kingsway means guests who drive can easily travel throughout Metro Vancouver, as Kingsway is a main traffic artery. Thank you for also highlighting other aspects of your stay that you enjoyed, such as our clean rooms and complimentary buffet-style breakfast. As for your comment regarding our parking lot, we will let trailers occupy several spots if we are not in peak season and have the available space. I hope this helps with your future stays. Should you have any questions, issues, or concerns, please do not hesitate to contact us prior to your trip to confirm with us. Thank you again for your review. It was a pleasure to have had you stay with us, and I do hope we will see you back again for another stay soon! Kind regards, Andrea

Nicely located on Kingsway close to Metrotown Center, Skytrain is walking distance for downtown events, New Westminster Close by too! Newly renovated with a nice pool area for the summer, nice clean breakfast room, modern lobby, clean comfortable spacious rooms.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Paul, Thank you very much for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. It is wonderful to read that you were able to take advantage of our hotel's convenient location, with shopping, dining, and transit options all just steps away. I am also delighted to learn that you enjoyed our hotel's updated look, and hope you had the opportunity to take advantage of our new facilities during this visit. We are currently in the process of adding a coffee shop to our hotel's lobby, so I hope you are looking forward to experiencing it soon. Thank you again for your review. It was a pleasure to have had you stay with us, and we look forward to your next visit soon! Kind regards, Andrea

The team at BW Plus Burnaby was extremely helpful - from reception, to housekeeping, & the restaurant. All went out of their way to help us, chat with us, etc. Washers and dryers were all working. Perfect for an extended family break. Definitely coming back!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Glenn, Thank you for taking the time to write a review following your recent stay at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. Providing our guests with a superior level of customer service to ensure that they have a comfortable and enjoyable stay is important to us, so I am delighted to hear that you found our team to be extremely helpful. It is also wonderful that you were able to take advantage of our hotel's amenities during your stay. Thank you again for your review, and we hope to see you and your family back for another stay soon! Kind regards, Andrea

rooms are average but is in a great location and offered good hot breakfast. everything is within walking distance metrotown mall within 1km, and you can use the gym for free right across the street. multiple restaurants open 24 hrs within walking distance.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Jennifer, Thank you for taking the time to share your review regarding your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. Our property is located in the heart of Burnaby and our central location makes it convenient for guests to easily access shopping, dining, and transit; we are about a two-minute drive or an eight-minute bus ride away from Metrotown Station and Metrotown shopping centre. As part of our hotel's major renovation project, we have added a fitness room to our hotel so guests can continue their workout routine on their travels. That said, we still offer complimentary guest passes to Steve Nash Fitness World and Sports Club across the street from our property for guests who want to work out there. Thank you again for your review. It was a pleasure to have had you stay with us, and we hope to see you back for another stay soon! Kind regards, Andrea

We stayed at the BW Burnaby Hotel on our trip to Vancouver, BC. The hotel is older but well kept, the room was clean and all amenity's worked as they should. The internet seemed to work well and the hot breakfast was quite acceptable. I would not hesitate to stay at the BW Burnaby again.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Mark, Thank you very much for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. Our hotel has undergone a major renovation, which was completed in November 2016, and we now have an updated look with a new and expanded lobby and new facilities. We are also currently in the process of adding a coffee shop to our hotel's lobby, so I hope you are looking forward to experiencing it soon. Thank you for also highlighting our clean rooms with working in-room amenities, and I am delighted to hear that you enjoyed taking advantage of our complimentary fibre optic internet (Wi-Fi) as well as our complimentary buffet-style breakfast. Thank you again for your review. It was a pleasure to have had you stay with us, and we hope to welcome you back for another stay soon! Kind regards, Andrea

We needed a nice, quiet place to stay on Boxing Day and this totally fit the bill. We used hotels.com to make the registration, and were pleasantly surprised by friendly and helpful staff. The front desk person, Aruna, was helpful and courteous. The room was comfortable and clean. Good coffee in the room, too. We were surprised by the hot breakfast - a lot of items to choose from, and the attendants were constantly refilling any empty dishes with fresh food. Would highly recommend this hotel to everyone.

Close to a mall and downtown Vancouver. In addition to the location, I like the cleanliness and the quiet atmosphere even though the hotel is located on a busy street. Furthermore, the staff is courteous and friendly.

the hotel is easy to get to and close to transportation and airport is only 30 minutes away. room was clean and quiet and wi-fi worked very good. The chinese restaurant adjoining the hotel was great for easy to get food. Breakfast was great, hot food

Excellent location and very clean and hospitabel. The breakfast is top notch with a lot of variety.ill Will stay here again... An excellent Management... The staff were very accommodating and made us feel welcome and safe. Not far fro d

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Judith, Thank you very much for taking the time to leave a review regarding your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am thrilled to read that you had a fantastic stay with us. Thank you for your kind comments towards our staff. Providing our guests with a superior level of customer service is important to us, so I am pleased to hear that you found the team to be hospitable and accommodating. I will be sure to pass your compliments on to the team, which they will appreciate very much. Many of our guests enjoy our hotel's convenient location, because shopping, dining, and transit options are easily accessible and are only a short walk, drive, and bus ride away. Guests can also get to and from downtown easily via SkyTrain at Royal Oak Station. Thank you once again for your review. I hope we will have the chance to welcome you back to BEST WESTERN PLUS Burnaby Hotel & Conference Centre for another stay in the near future. Kind regards, Andrea

This is my favorite hotel for business trips to the area. Very welcoming and efficient staff, great beds, warm breakfast, excellent location and proximity to shopping and restaurants. Very good value. Highly recommend it.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Charles, Thank you for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre as your favourite hotel for business trips to the area. Being centrally located within the heart of Burnaby, we are indeed close to Metropolis at Metrotown, many dining options, as well as transit, which means that our guests never have to travel far. Providing our guests with a superior level of customer service to ensure that they have a comfortable and enjoyable stay is important to us, and I am thrilled to learn that you enjoyed the welcoming and efficient level of service provided by our team. Thank you again for your review and for recommending us to other travellers like yourself. It was a pleasure to have had you stay with us, and we look forward to your next visit. Kind regards, Andrea

The Hotel Staff were very helpful. Our reservation had somehow disappeared, however the Staff were able to accomadate us with our needs. The room was decent, it could use a few upgrades but all in all, I wouldn't hesitate to recommend this place or to stay here again should the need arise. The complimentary breakfast was very good with plenty of options for every taste. The only thing I would suggest is to bring a hair dryer if you use one as the one in the room had the shortest cord I have ever seen and in fact I had to stand very close to the outlet in order to dry my hair.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Heather, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. It is wonderful to see that you were able to take advantage of our hotel's location and complimentary amenities, such as our breakfast. Please accept my sincerest apologies regarding the disappearance of your booking that was made about a month ago. However, I am glad that we were able to accommodate you nonetheless as your medical appointment was located near our property. I am sorry to hear that you found the hairdryer cord to be on the shorter side. I have passed on your comment to the managers for review. Thank you again for your review. It was a pleasure to have had you stay with us. We look forward to your next stay with us. Kind regards, Andrea

Stayed for 2nights for my appointment in downtown Vancouver. This hotel has a good location for everything you needed - walking distance to the city train, to restaurants and groceries. The room is just right for basic needs. Not too fancy but just right in accordance to its price. The people who are serving breakfast are so friendly that will make your day start right.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am delighted to read that our hotel's location met your needs. Our hotel is centrally located in the heart of Burnaby. However, because we are only a short 10-minute walk away from Royal Oak Station, guests can get to Vancouver by SkyTrain in about 5 minutes (Joyce Station) and reach downtown Vancouver in about 17 minutes (Stadium-Chinatown Station) to 21 minutes (Waterfront Station, terminus station). We are also a short 8-minute bus ride or a 10-minute walk away from Metropolis at Metrotown, Canada's third-largest shopping mall. I am also thrilled to hear that you enjoyed our complimentary breakfast as well as the level of service provided by our wonderful breakfast team. I will pass on your compliments to them, which they will appreciate very much. Thank you again for your review. It was a pleasure to have had you stay with us, and we hope to welcome you back for another stay soon. Kind regards, Andrea

THIS LOCATION IS THE BESTEST WESTERN, Places like this that give it the best western name. This location IS recommended to ALL our family and friends whether it's for pleasure , business, medical, shopping or for just a plain get away trip to refresh ones spirit and mind, GO TO KINGS INN on KINGSWAY in BURNABY for the best stay

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Wendy, Thank you very much for your kind and wonderful comments regarding your recent stay at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. We are thrilled to hear that your stay with us has been the best, and we thank you for recommending us to other travellers! Our hotel's central location is indeed convenient for our guests as shopping, dining, and transit options (bus and SkyTrain) are easily accessible. Thank you again for your review. It was a pleasure to have had you stay with us, and we look forward to welcoming you back for another stay soon! Kind regards, Andrea

While staying in this hotel during a time of bereavement in my family, I was in bed at night and experienced a nose bleed. I quickly rinsed the pillow case and sheet in cold water and I applied a bit of soap. I left the linen in the bath tub and phoned the front desk for a fresh bed sheet and pillow, which were promptly brought to my room. Kind, helpful staff. I recommend Best Western.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Patrick, Thank you for taking the time to leave a review regarding your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. Providing our guests with a superior level of customer service to ensure that they have a comfortable and enjoyable stay is important to us, so I am thrilled to hear that you enjoyed the service provided by our kind and helpful staff. Thank you very much for recommending us to others. We hope to see you again soon. Kind regards, Andrea

A very pleasurable stay. Quiet, close to transit, shopping plazas, larger malls. Very courteous and efficient staff at the front desk and in the breakfast facilities. Very nice breakfast served, good choice of food and plentiful, courteous servers. Speedy checkout. Would recommend this hotel highly for anyone visiting Vancouver over the long and short term. It was refreshing to be treating so well throughout our stay. Many thanks to all the staff.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Cathy H, Thank you for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre for your stay. I am thrilled to hear that you enjoyed the very courteous and efficient level of service provided by our front desk staff and breakfast staff. I have shared your wonderful comments with them, and would like to thank you for taking the opportunity to share your feedback with us. It was a pleasure to have had you stay with us, and we look forward to welcoming you back for another stay soon! Kind regards, Andrea

The front desk staff were very friendly and helpfull. Included breakfast was great. :) We will be staying here again. Location was nice and close to Metrotown. Our trip was for a medical visit and the drive to Children's hospital was relatively short and easy.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Lloyd, Thank you very much for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre and for taking the time to share your recent experience at our property. Thank you for your kind comments towards our team. Providing our guests with a superior level of customer service to ensure that they have a comfortable and enjoyable stay is important to us, so I am delighted to hear that you found them to be friendly and helpful. Many of our guests enjoy that we offer complimentary breakfast for the duration of their stay, and I am thrilled to learn that you do too. Breakfast is the most important meal of the day, so we have a variety of items to suit the different needs of our guests. Our hotel's central location makes it convenient for guests to access shopping, dining, and sites of interest, whether on foot, by transit (bus and SkyTrain), or by car. Thank you again for your review. It was a pleasure to have had you stay with us, and we look forward to welcoming you back on your next visit! Kind regards, Andrea

No issues. Enjoyed the stay. Staff were nice and accommodative and service was good. Free breakfast, parking and wifi included. Has fitness room and close to metro town mall, skytrain station, and public transportation.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Yasha, Thank you very much for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre, and for taking the time to share your feedback and comments with us. I am pleased to hear that you enjoyed your stay with us. Many of our guests enjoy our convenient location as we are in proximity of shopping, dining, and transit options (bus and SkyTrain), all of which are within walking distance, or a short bus ride or drive away. It is also great that you were able to take advantage of our hotel's complimentary amenities such as our buffet-style breakfast, parking, Wi-Fi, as well as our on-site fitness room. Providing our guests with a superior level of customer service to ensure that they have a comfortable and enjoyable stay is important to us, so I am pleased to learn that you found our team of wonderful staff to be nice and accommodating. Should you ever have any questions, issues, or concerns during your stay, we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review. It was a pleasure to have had you stay with us, and we hope to see you back for another stay soon. Kind regards, Andrea

Fantastic front desk - friendly and caring and they know who I am! Kitchen staff - Always helpful and friendly. Comfortable, Affordable and Safe place to stay. Like that I can see my vehicle when I park. My go to hotel in Burnaby!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Linda, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. Providing our guests with a superior level of customer service to ensure that they have a comfortable and enjoyable stay is important to us, so I am thrilled to read that you appreciate the friendly, caring, and helpful level of service and attention to detail from our team. Our complimentary parking includes both our outdoor lot as well as our underground parking lot. Many of our guests appreciate the convenience of parking their vehicles outside of their room for quick and easy access to and from. Thank you for your kind comments. It was a pleasure to have you stay with us, and we look forward to your next visit. Kind regards, Andrea

Very clean comfortable hotel ,well located for shopping ,with lots of restaurants nearby. Unable to use outdoor pool due to the weather. Good breakfast included and very popular Chinese Restaurant adjoining motel.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Wayne, Thank you for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre and for taking the time to review your recent experience at our property. It is wonderful to see that your stay with us has been exceptional overall. Many of our guests enjoy our hotel's location as we are close to shopping, dining, and transit options, so I am delighted to hear that you, too, were able to take advantage of our hotel's proximity to Metropolis at Metrotown and a variety of dining options, all of which are within walking distance or a short bus ride away. Thank you again for your review. It was a pleasure to have had you stay with us, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Our overall experience at this hotel was a pleasure. We enjoyed our time here and the breakfast was good. The location is close to everywhere in Vancouver. Only a 30 minute drive to downtown and Cypress Mountain. We will definitely stay here again when we are back in town.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Richard, Thank you for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am thrilled to hear that your overall experience at our property has been a pleasure, and that you were able to take advantage of our complimentary buffet-style breakfast as well as our hotel's central location during your stay. We are a short 10-minute walk away from Royal Oak Station, which means that guests can access the SkyTrain directly from there and get to downtown Vancouver in about 17 (Stadium-Chinatown Station) to 21 minutes (Waterfront station, terminus station). Thank you again for your kind review. It was a pleasure to have you stay with us, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

The rooms were a good size and I loved that breakfast was included. There was a good selection however, it was the same every day. The décor was a little outdated but what I liked best was that it was in close proximity of the MetroTown Mall, the Skytrain and on a major roadway for catching the transit

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your feedback and comments following your recent stay at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. It is great to see that you enjoyed our complimentary buffet-style breakfast. Our hotel's central location is indeed a guest favourite as we are located close to shopping, dining, and transit (bus and SkyTrain). We completed our hotel's major renovation project last November, so I hope you enjoyed our updated look and took advantage of our new facilities during this stay. Thank you again for your review. We hope we will have another opportunity to welcome you back for another stay and earn a higher rating then. Kind regards, Andrea

Staying at Best Western Plus Burnaby Hotel and Conference Centre for two nights in September this year. The rooms were spacious, clean and comfortable. The bathroom could be more modern. Breakfast was good. The personnel was friendly and service-orientated.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for taking the time to share your feedback and comments regarding your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am pleased to hear that our spacious, clean, and comfortable rooms, complimentary breakfast, and our friendly staff were to your liking. We do have a couple of rooms with more modern bathrooms that may be more to your liking. When booking with us on your next visit, please do not hesitate to request the room and our a member of our front desk team can assist you. Thank you again for your review. It was a pleasure to have had you stay with us, and we look forward to your next visit. Kind regards, Andrea

Very comfortable stay with reasonable charges. Clean The staff are helpful. Better stay than much more rated class 5 hotels. I will be staying there any time I am visiting Vancouver. The overall renovation brought this hotel to better than class 5 hotel. I tried the single rooms and suites. The value of both is reasonable. You park the car within reach in all spotless environment.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre. It is wonderful to read about your recent experience. Guest satisfaction is of paramount importance for us, and we take pride in delivering a superior level of customer service to our guests. We are delighted to hear that you find our hotel to provide good value for money, especially after the major renovations have been completed. I hope you had the opportunity to take advantage of our new facilities during this visit. Thank you again for your wonderful review, and we look forward to welcoming you back on your next trip to Vancouver! Kind regards, Andrea

Worth Value. Courteous staff. Breakfast was awesome. Great service overall. Reception staff was very helpful. Express checkout saved time. Breakfast was awesome, fresh and the staff was very helpful and courteous.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to leave a review following your recent stay at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. We are thrilled to read your kind comments and are delighted that you enjoyed every aspect of your stay with us. Thank you again for your lovely review, and we look forward to welcoming you back again soon! Kind regards, Andrea

Nice clean room which has the very basics in there! Seemed quite old fashioned and needs a bit of a refresh, however as mentioned it was nice and clean and it was only a stop over on a road trip! No lifts so if your room is upstairs, be prepared to carry your heavy suitcase if you have one up a flight of stairs!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Paul, Thank you very much for taking the time to share your feedback and comments regarding your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. We will be continually updating our guest rooms to ensure that they are modern. Our You will be pleased to know that, as part of our hotel's major renovation project, we have elevators installed on our property, which you can take from the ground floor up to the second level; there is an elevator right outside of the lobby by our on-site fitness room, so you do not need to carry your luggage up the stairs to get to the second level. We have staff members available 24 hours, 7 days a week at our front desk. On your next visit, please do not hesitate to ask our front desk staff members for assistance should you have any questions, issues, or concerns during your stay. Thank you again, and I do hope we will have another opportunity to welcome you back for another stay soon. Kind regards, Andrea

Spent the night here on a short business trip. The room was clean and quiet, the staff was friendly and helpful, and I enjoyed having a no-frills room to myself. The Chinese restaurant in the building is surprisingly good and reasonably priced. Only word of warning: The hotel is right next to Kingsway Blvd, a very busy main road, and there is a lot of road noise there. Get a room toward the back of the hotel if you can - my room was quiet, but I imagine rooms toward the front may be pretty noisy.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Harvan, Thank you very much for taking the time to review your one-night business stay at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. It is great to hear that you enjoyed your stay with us, and found the level of service provided by our staff to be friendly and helpful. Our hotel's location is indeed quite convenient as we have access to both bus (106 Metrotown Stn) and SkyTrain (Royal Oak Station). Being located on Kingsway means guests who drive can easily travel throughout Metro Vancouver, as Kingsway is a main traffic artery. Other aspects of our hotel's location that guests also like are our close proximity to Canada's third-largest shopping mall, Metrotown, which is about an 8-minute bus ride or a 15-minute walk away, and the multitude of dining options that surround our hotel. The walls of our guest rooms have been soundproofed as part of our hotel's major renovation update. However, you can request a room on the second floor and near the back for a quieter stay on your next visit. Thank you again for your review, and we hope to see you back soon. Kind regards, Andrea

Ive stayed here many times and its always been pleasant and a good value. I will continue to use this location and other best western locations as my first choice of places to stay adn I will refer others to use best western

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre and for recommending us to other travellers like yourself, because your stays with us have always been pleasant and are of good value. We appreciate your continued patronage. It was a pleasure to have had you stay with us, and we hope you will come back and see us again soon. Kind regards, Andrea

Staff , front desk and chamber maids friendly and helpful. Pool area clean and well stocked with towels. Rooms were a little small, but clean and comfortable. They had a good selection of hot foods at the breakfast table. When we stayed there they had use of the Chinese restaurant next door, I understand they have since opened the breakfast in the front lobby area: stayed here for a week in August for a wedding, close to lots of restaurants and walking distance to Metro Town the largest shopping centre in Vancouver.

The front desk service was excellent, helpful and friendly. The rooms are your stand rooms, nothing different then any other Best Western. The TVs are modern and clear, the bathrooms had lots of towels, shampoo, conditioner and body lotion provided which I loved! The layout of the hotel is a bit funky, not really well thought out. There are no interior hallways, and you have to walk around the building to get to the lobby, the restaurant, which when it is pouring out, which it was, was not ideal. The hotel had lots of parking and the parking lot was easy to maneuver, and seeing as I have a big black dodge it made life easier. I would stay there again.

Location was convenient, located around services (for example, restaurants, groceries, shopping centers) friendly services, breakfast was very good with professional staff. I will come back for the professional service at breakfast!

Good rooms, clean and well kept property. Good laundry amenities for use, breakfast was good but basic. Located in walking distance to the largest mall I believe in Canada so plenty of options to cover all shopping needs there.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for reviewing your recent stay at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. It is wonderful to see that you enjoyed your stay with us overall, and I am delighted that you were able to take advantage of our hotel's complimentary amenities and convenient location. We are indeed located within walking distance to Metropolis at Metrotown, Canada's third-largest shopping mall. We are also a short 8-minute bus ride away on the 106 Metrotown Stn bus, which stops right outside of our hotel. With plenty of dining options within walking distance as well, our guests never have to walk far to find a place to eat. Thank you again for your review. It was a pleasure to have you stay with us, and we look forward to welcoming you back for another stay soon. Kind regards, Andrea

Stayed 3 nights at this location to visit family in the area. Nicely renovated hotel. Requested a quiet location which we got next to the pool. There are lots of restaurants close by, Chinese, Japanese, Korean, Sushi, KFC, White Spot, and a Safeway and it's about a 10 minute walk to Metrotown shopping mall. The free breakfast is served in the attached restaurant by friendly staff and the selection you expect from Best Western. Everything about our stay was as expected and we would stay again when in the area.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre as your home away from home on this visit. I am delighted to see that you enjoyed your stay with us, and appreciate you highlighting our newly-renovated property, central location, and complimentary breakfast. We are located two and a half blocks away from Metropolis at Metrotown, which is about an 8-minute bus ride or a short 10-minute walk away. Providing our guests with a superior level of customer staff to ensure that they have a comfortable and enjoyable stay is important to us, so I am glad that you found our staff to be extremely friendly and helpful. Thank you again for your review. We look forward to welcoming you back on your next visit! Kind regards, Andrea

Despite the fact that it surrounded by a supermarket (safeway) and other things that made me thought that the place might be in the low range of hotel....it is NOT.... the hotel seems to have been remodeled recently and that's great, friendly staff, and rooms were clean everything was perfect, I was on a business trip and I had enough room to work.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Franck, Thank you very much for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre for your business trip. I am thrilled to see that you thoroughly enjoyed your stay with us! Our hotel underwent a major renovation project, which was completed last year in November, and I am delighted to hear that you enjoy our new look. I hope you also had the opportunity to take advantage of our new facilities during this visit. We are currently in the process of adding a coffee shop to our hotel's lobby, so I hope you are looking forward to experiencing it soon. Should you ever have any questions, issues, or concerns during your stay, we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. Thank you again for your review. We hope we can welcome you back for another stay soon! Kind regards, Andrea

This is a nicely furnished and maintained property. Our requests for aground floor, pet friendly room were happily granted. Rooms have kitchenette. We even received treats for our pet, and a nice poop bag holder. Breakfast as varied and delicious. Kingsway is a bit noisy if the room is close to the street. Not much to do or see in the area, so a car is a must. Pretty far from downtown Vancouver, but city transportation runs in front of the hotel. We will stay here again!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Cynthia, Thank you for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre as your home away from home. I am thrilled to read that you thoroughly enjoyed your stay with us. Our hotel's major renovation project was completed last year in November, so I am delighted to read that you found our pet-friendly property to be nicely furnished and well-maintained. We do indeed have pet-friendly rooms available for our guests who are bringing their canine pals along with them on their travels, because we understand that pets are part of the family too! As part of our pet-friendly offering, we have goody bags for your canine pal, which includes a roll of doggy waste bags and two treats. It is great to see that you could take advantage of our complimentary breakfast. Our complimentary breakfast options offer a selection of continental and hot breakfast items: a choice of fresh fruits; an assortment of fresh breakfast breads, muffins, and pastries; a selection of popular cereals, oatmeal, and yogurt; and a variety of hot breakfast options such as waffles, pancakes, scrambled eggs, breakfast meats, and rice. Our hotel's convenient location makes it convenient for our guests to easily access shopping, dining, and transit options, as well as sites of interest within the Greater Vancouver Area. We have a bus stop right outside of our hotel where guests can board the 106 Metrotown Stn bus and arrive at Metrotown Station in about 8 minutes. From there, guests can either transfer to the SkyTrain at the station or shop, dine, or enjoy entertainment at Metropolis at Metrotown, Canada's third-largest shopping centre. Alternatively, guests can walk to Royal Oak Station in about 10 minutes and directly access the SkyTrain from there to get to downtown Vancouver in about 17 (Stadium-Chinatown Station) to 21 minutes (Waterfront Station, terminus station). Thank you for your wonderful review. It was a pleasure to have you stay with us at our property in Burnaby, and we look forward to welcoming you back on your next trip to Vancouver, BC! Kind regards, Andrea

I was very pleased with the Best Western Plus Burnaby Hotel and Conference Centre. The location provided easy access to the Vancouver area. Accommodations met my needs and the staff were very helpuful. Plenty of parking to accommodate vehicles. I highly recommend Best Western Plus Burnaby Hotel and Conference Centre .

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Cynthia, Thank you for your kind and wonderful review regarding your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am absolutely thrilled to see that you thoroughly enjoyed every aspect of your stay with us from our hotel's location to its amenities. Our hotel's central location makes it convenient for guests to easily access shopping at Metrotown shopping mall, a variety of dining options within walking distance, as well as direct SkyTrain access at Royal Oak Station or direct bus access to Metrotown Station and Metrotown shopping mall right outside of our hotel. Thank you again for your review, and we hope to see you back for another stay soon! Kind regards, Andrea

We stayed here for two nights. It is a few blocks away from a Sky Train stop. There are grocery stores nearby. We had a car so we could drive to downtown Vancouver and the sites there. The pool was closed because it is outdoor. Breakfast is in a chinese restaurant next door.

I go out of my way to stay at best western when travelling as I always know what to expect from them. This trip was no exception. I was especially please with the beds. The mattress was comfortable and the pillows and duvet were cool and very soft.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. It is wonderful to read that you thoroughly enjoyed your stay with us, and found the beds, mattress, pillow, and duvet to your liking. We hope you had a good night's rest! We are currently in the process of adding a coffee shop to our hotel's lobby, so I hope we can welcome you back for another stay soon to experience it. Kind regards, Andrea

During my stay this time there was an untargeted (random) stabbing at the Oyama Sushi Restaurant on Kingsway a block away from this hotel. I usually walk all the time by myself in this area when I am frequently staying at this hotel for business. I have become not-so-comfortable walking by myself in the area now and likely won't.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Cynthia, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. Whilst I am glad to see that you enjoyed your stay with us, it is unfortunate to hear that you do not feel safe in this area due to recent events. Investigators believe that the public is not at risk: According to the police, there was an altercation leading up to the events at Sushi Oyama around 11:30 pm, and three men were stabbed as a result. The suspect was arrested at a convenience store across the street shortly after. The safety of our guests is important to us, and we take guest safety very seriously; we have security guards on-site and security cameras installed throughout our property, and our security team will do their best to have any situation resolved quickly if there are any reports. If you ever have any questions, issues, or concerns during your stay, we have staff members available at our front desk 24 hours a day, 7 days a week to assist you. I do hope we will have another opportunity to welcome you back to our property for another stay in the future. Kind regards, Andrea

I have been staying at this hotel once a week for about 5 years while on regular business trips. It is very well managed and run by friendly helpful staff. Handy location, quiet, clean and comfy rooms

love how they gave me early checkin and the parking is free. parking was also free which is great, great location great staff. very clean. sdfgfdg;dflghjsdir;hgsdlfkgj;sdlfkgjsfd;lkgjsfdlk;gjfgrt6g34r

Efficient, clean and quiet hotel in Burnaby. Breakfast was very good and staff kept choices refilled. Rooms were very clean and staff made an effort to place us on the ground floor as per our request. We would have appreciated more choices in the in-room guide for places to eat close by.

This was a great place to stay very friendly and very clean. They have a great hot continental breakfast. The rates were reasonable. We highly recommend the place and would stay there again. It was fairly close to everything.

Stayed at the Best Western in Burnaby while we were visiting with family. It was a good location, room was quiet and set back from the Kingsway traffic. Breakfast was great with a variety of food items.

Stayed for 1 night in the heart of Burnaby district. Rooms were dated and small but clean and easily accessed due to the motel like layout. Breakfast was excellent and Inn staff were friendly. Free wifi and the pool area was clean and fenced off for privacy.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Jens, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am delighted to hear that your stay with us has been enjoyable, and that the location, easy layout access, excellent breakfast, and friendly staff were to your liking. We offer complimentary Wi-Fi at fibre optic speeds. Thank you again for your review. It was a pleasure to have you stay with us, and we look forward to welcoming you back for another stay soon! Kind regards, Andrea

Excellent location, close to great shopping, great restaurants, and easy access to downtown Vancouver. Updated motel with nicely done renovations. Our bathroom could have stood a bit more renewing. Included breakfast buffet is more than adequate. The staff is the best!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear John, Thank you for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre. Thank you for highlighting our hotel's convenient location. We are within walking distance of shopping, dining, and transit. Royal Oak Station is a short 10-minute walk away from our hotel. Alternatively, we do have a bus stop right outside of our hotel. From there, guests can board the 106 Metrotown Stn bus, which will bring them directly to Metrotown Station in about 8 minutes for SkyTrain transfer or shopping at Metropolis and Metrotown, Canada's third-largest shopping mall. I am thrilled to hear that you enjoyed our complimentary buffet-style breakfast. Our complimentary breakfast offer a selection of continental and hot breakfast items: a choice of fresh fruits; an assortment of fresh breakfast breads, muffins, and pastries; a selection of popular cereals, oatmeal, and yogurt; and a variety of hot breakfast options such as waffles, pancakes, scrambled eggs, breakfast meats, and rice. Thank you also for your kind comments towards our staff. It was a pleasure to have you stay with us, and we all look forward to welcoming you back for another stay soon! Kind regards, Andrea

My husband and I stayed here for one night. The room was clean, but in need of updating. The bathroom was functional. The bed was not too comfortable. I was happy we were only staying the one night. Check-in and out were easy and the front desk staff was good.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review regarding your recent stay at our property. I am sorry to hear that you did not enjoy the bed. We order our mattresses directly from Serta Canada. Rest assured that we continually update our rooms to keep them looking modern. Should you have any questions, issues, or concerns during your stay, we have staff members available 24 hours a day, 7 days a week to assist you. Providing a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay is important to us, so I am glad that you found the service from our front desk staff to be good. Thank you again for your review. I hope we will have another opportunity to welcome you back and earn a higher rating then. Kind regards, Andrea

Very clean & well-maintained property. Nice quiet room, spotlessly clean. A/C worked well. Didn't use pool or gym, but both looked inviting. Typical BW breakfast, but all fresh & very obliging staff. Overall, beating high prices of Vancouver was very pleasant!

not a bad place to stay bit dated and could do with soundproofing but OK the rooms had good free Wi-Fi where large but could do with a make over the breakfast was good and stared Earley about 7.am plenty off parking. give a go

Clean central hotel with easy access to Skytrain at Metrotown. Breakfast very good and tasty with lots of choices. Pool and area very clean and the swim was very refreshing given recent high temperatures in lower mainland. Really like the completed renovations. Congratulations on your upgrades! Slept like a baby on the beds.

friendly staff, great price which includes breakfast. high speed internet makes this a great value. Minutes away from shopping and skytrain. I would recommend to anyone. Best value for your dollar in the Vancouver area.

We stayed at this hotel for 7 of our 16 night trip to BC Canada in August 2017. The hotel is very convenient to stay for the airport and Vancouver city. Located all around the hotel are plenty of eating places, restaurants, fast food and supermarkets within a few mins walk and drive. 5 mins drive from the hotel is the biggest shopping mall in BC. The rooms are very comfortable, clean and have all the amenities. There is plenty of free parking at the hotel. Breakfast included in the room rate is very good and has many different choices of hot and cold breakfast items including eggs, Waffles and pancakes and plenty of it. The staff are very helpful and they gave us very good service. One of them in particular, Dinesh made our stay even better with help to change our reservations due to our change of plans during the busiest travel periods. He offered us better rates than what we could get through an agent and thereby saved us a good amount of money plus got us lots of BW reward points. All the other staff were always willing to help with our requests. The hotel guest laundry is also a convenient amenity. Overall a superb hotel to stay at if you are visiting the Vancouver area.

Hotel was quiet and clean. I managed to get the last room of the hotel during the long weekend but I had to wait until 5 pm to check in. I could have used some hot oatmeal and some hashbrowns with breakfast and the bed was a bit too hard for me, but overall the one night stay was good.

I came to Burnaby for the first time to bring my daughter to SFU residence. The Best Western was excellent, closest to the school with excellent amenities. I would stay here again the next time we come visit

This hotel was beautiful to stay at. Rooms were very clean. The grounds are well maintianed. The swimming pool was wonderful to hang out at. This hotel is within walking distance to the Metro Polis Mall. There is get food places to eat at. The only problem I had was the wi fi was not very strong in the room. Had to go to the lobby.

This is an older motel style accommodation that has been refurbished inside and out. It was very well maintained. The beds were comfortable. The breakfast was next door at a restaurant where there was lots of room to sit and the staff were excellent at keeping items replenished. There was no hot tub and unfortunately the pool was out of service 2 nights we stayed there. The gym was small but newer equipment. The location is somewhat awkward to get to because of traffic rules about turning, but a 5 min drive from Metrotown mall and train.

Good room although hotel appears unimpressive. Breakfast items were more or less the same over 5 days - this certainly needs to change. The rate should have been 25% lower to give value for money. The hotel is within a km of a transport hub and a mall. The hotel met my needs, so would stay there again.

For the price, the value is great. The room is spacious and it's location is good. Below is a really good Chinese restaurant. The same restaurant that serves the hotels breakfast. A 15 minute walk would take you to one of the largest malls in the country - Metropolis Mall. Worth the price

please try to improve your service specially people at reception, worker at reception are not very friendly at all, but they are very proud someone please have word with them, improve is very much needed, very bed service and had almost argue with guy name Danish very very bad service,

This hotel under new management is updating the lobby and restaurant area. Same attention given to updating rooms will be a great development. Room was not clean to typical BW standards yet hopefully that will change as updating continues across the complex. Very convenient location using Kingsway Road as a straight access to downtown Vancouver and other sights.

Hotel is decent, I would stay there again. rooms and bathrooms could use an upgrade, otherwise we had no problems in this hotel, great parking, staff are friendly. Great internet speed. We didn't try the breakfast. Overeall great hotel

The king suite had a comfortable bed, pillows, kitchen and spacious. The guests seemed to be enjoying the outdoor pool. Unfortunately we did not have time to swim. The breakfast was not good. Very close to Metrotown and was a great location for our needs for this trip.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. It is wonderful to see that your stay with us was enjoyable overall, and that the king suite and great location suited your needs for this trip. However, I am sorry to learn that the breakfast was not to your liking. Is there anything in particular that you did not like about the complimentary breakfast? We are always looking for ways to improve, and would appreciate your detailed feedback and suggestions. Thank you again for your review. We look forward to welcoming you back for another stay soon, so you can take advantage of our seasonal outdoor heated swimming pool on your next visit. Kind regards, Andrea

5 out of 5 very helpful staff best breakfast I have had at a hotel rooms kept clean every day front desk very friendly and helpful printed out maps for us to places and answered our questions about things.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Eric, Thank you very much for taking the time to share your feedback and comments with us and other travellers like yourself here on TripAdvisor. I am thrilled to hear about your experience and am glad that our team of very friendly and helpful staff were able to assist you and answer any questions you had. Providing a superior level of customer service is important to us, so I am delighted that you found all of our staff to be very helpful. Thank you again for your review. It was a pleasure to have you stay with us, and we look forward to your next visit soon! Kind regards, Andrea

During my stay here at the Best Western I was amazed by the friendly front desk staff, it had made me feel very welcomed. When we had got to out room i was amazed by how it was laid out. Very modern lay out it was a nice feeling. Since I had drove 5 hours to get to the hotel seeing as i was visitng form out of town ., i couldnt wait to climb into bed and was i ever satisfied with how comfy the bed was. Overall i would stay here all the time.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Melissa, Many thanks for your wonderful feedback following your stay with us at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am thrilled to read such a lovely review regarding how amazed you were by our staff's friendly service and by the facilities of our hotel during your stay with us. I will be sure to pass on your kind compliments to the team, which they will appreciate very much! Thank you again for your review, and we hope to see you back again soon! Kind regards, Andrea

Staff very friendly and efficient . Rooms clean. Outdoor pool really nice to have a relaxing afternoon. Good location easy to get around . A lot of restaurants near by. Lobby nice and clean. Ok Breakfast.

Good hotel but they must start making rooms earlier because it is not normal to get the room at 5:00pm on a Monday. Room was good and breakfast was very good. Well situated and easy to get to to downtown.

We really enjoyed our stay at this hotel. The rooms are large and modern, with comfortable beds, good pillows, excellent AC. The pool is small but clean and well maintained. The free breakfast buffet was great - scrambled eggs, sausage, pancakes, waffles, etc. The only thing that made me uncomfortable at first was that there is no inner hallway so the rooms are accessible via the outside only, like a motel. That being said, we didn't have any issues and the area seems pretty safe anyways.

We stayed here in two double rooms for 7 nights. Room itself was clean. However we were unable to walk on the carpet barefooted as it was really dirty. Our feet were black without shoes in both rooms. We believe that this was because the room that we had was within walking distance to the swimming pool and people were walking to and from the pool barefooted. Regardless of this, the room was spacious with good hanging space, tea and coffee facilities, and a very good sized fridge. The location is also ideal. Metro town is within walking distance as is the sky train. Safeway is even closer for your grocery needs. If you have a car, there is free parking for guests too. We couldn't fault the breakfast which is included. There's a great range from fresh made pancakes, waffles, cereals, yougurts as well as scramble ends, bacon and sausages. Reception staff were very friendly. Housekeeping staff unfortunately were not all very friendly but I believe that this was down to a communication issue with me being British and the staff member in question not understanding what it was that I required. All in all, a great stay.. just a pity about the dirty carpet!!

Friendly staff, great breakfast options included in room rates, comfortable and clean rooms, quiet neighbourhood, good internet connection, swimming pool, close proximity to city transport, hotels and shopping. We were able to enjoy great views of the mountains from our room too.

I wish I knew the name of the Front Desk representatives who helped me withCheck-in on my first and second night. Both were Exemplary!!! The first night, we were placed near the pool, as the rep knew I was with my young son. We were so happy with our stay the first night, we spontaneously stayed a second. The front desk clerk went above and beyond and was able to secure us a room near the pool again!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Leah, Thank you very much for the wonderful review and kind words regarding our team. I am delighted that our front desk team were able to place you and your young son in a room near the pool both nights, so you both could take advantage of it during this hot, summer season. We hope you also had the time to take advantage of our other hotel amenities and offerings during your stay! It was a pleasure to have you stay with us, and we look forward to welcoming you two back for another stay in the near future! Kind regards, Andrea

We were on vacation and found this place. Brand new hotel. Lots of parking. Nicely decorated rooms, good- comfy beds, good TV, fast- free wifi. Don't like the bathroom set up but well equipped shower/ toilet and double sinks outside shower area. Includes a really good Continental breakfast with hot eggs and everything else you could need. Dining area turns into an Oriental restaurant at night. Markets, drug stores, pubs nearby and Timmies a mile east. Very friendly staff. Have laundry facilities too.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Mark, Thank you for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre, and for taking the time to write a lovely review regarding your recent stay. We are thrilled to hear that you enjoyed your stay with us and could make use of our amenities and take advantage of our hotel's central location! Our hotel's major renovation project was completed in November 2016, and I am delighted that you enjoyed our hotel's updated look. It was a pleasure to have you stay with us, and we look forward to your next visit! See you soon! Kind regards, Andrea

Staff very friendly and helpful. Room was nice and clean. Good lighting, internet, comfy beds. Hotel is well situated. Very handy to Metro Towne mall, sky train, Safeways. Would definitely stay again.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Shelley, Thank you very much for taking the time to write a review following your recent stay at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am delighted to learn that you enjoyed your stay with us and enjoyed the convenient location of our hotel. We are close to Metrotown mall, grocery stores (e.g., Safeway, Wholesale Club), restaurants, and direct SkyTrain access at Royal Oak Station only a short 10-minute walk away. Thank you for also highlighting other aspects of your stay that you liked such as our clean rooms, good lighting, internet, and comfortable beds. It was a pleasure to have you stay with us, and we hope to see back again for another stay soon! Kind regards, Andrea

My family and I stayed 4 nights in this hotel as part of our vacation. The room was clean but we don't like the location. Our main concern was the breakfast. The area for breakfast had 2 sections with different size of tables. Due to large tables, one section was not opened all the time even at the time with more than one section. So, one time a guy had to sit beside me with a different style and habit. More sounds during eating. Also, most of tables had not table cloth. Weired. The forks and knives were not the same size. It could be easily upgrade with a new manager.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Reza, Thank you for taking the time to share your review, and for providing us with your feedback. Many of our guests enjoy our hotel's central location, because we are close to shopping, dining, and transit. We have a bus stop right outside of our hotel and are only an eight-minute bus ride away from Metrotown shopping mall, and a short walk away from grocery stores, restaurants, and direct SkyTrain access at Royal Oak Station. This means that guests can easily travel throughout Metro Vancouver and get to sites of interest without a car. I am sorry to hear that you were not happy with the breakfast arrangement. We do not own the on-site restaurant; we are simply borrowing their premises to serve our guests breakfast in, so the dining arrangement is not up to us. If the dining area is “full”, we encourage guests to sit with others at the communal tables, engage in conversation, and perhaps even make a new friend! However, I understand if this is not something you're interested in, and hope that this has not taken away from your stay. I do hope we will have another opportunity to better serve you and earn a higher rating then. Kind regards, Andrea

Clean rooms and property, decent prices, convenient location, really good breakfast, fast wifi, friendly front desk, what's not to like? Rooms are very quiet, virtyally no noise from Kingsway. Would stay there again if the need arose.

This is a decent hotel in a very convenient place for a visit to Vancouver. Clean rooms and friendly and helpful staff. We had noisy neighbour first night, and although he checked out the staff relocated us to a quieter room anyway. All you can eat breakfast included on site. Mall and Skytrain just a short walk, pubs and shops very close. Plenty of parking. I will definitely use this motel every time I want to visit Vancouver.

Small, exposed swimming pool, but we were too busy to use. Carpets were only thing bringing cleanliness rating down from excellent. Microwaves available upon request, but refrigerators already in room.

Excellent location with friendly staff and full hot bfast included daily in adjoining restraunt. Rooms nice and clean. Outdoor heated pool. Hard to find parking if returning late at night that was close to room. No microwave in room either.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Earl, Thank you very much for sharing your feedback following your recent stay at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am delighted that the guest room was to your liking, and that you were able to take advantage of our hotel's excellent location, season heated outdoor swimming pool, and complimentary breakfast and parking. However, I am sorry to learn that you had trouble finding a parking spot close to your room in the outside lot. We do have an underground parking lot that our guests can use. We do have a few microwaves available on a first come, first served basis. Should you require one on your next visit, please do not hesitate to request it when booking with us. You could also try your luck and ask our front desk staff if we have any available upon check-in. Alternatively, you could book a kitchenette suite on your next visit, which includes a stove, oven, and microwave. Thank you again for your review, and we look forward to welcoming you back for another stay soon! Kind regards, Andrea

Nice Rooms with excellent Breakfast. Nice Staff. Good Location, easy access to restaurants and other amenities. Near to city. Easy access to other attractions. No microwave in the roooms, but provided on request. No Hotpools.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Sony, Thank you very much for reviewing your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. It is wonderful that our hotel suited your needs, from our nice rooms, excellent breakfast, nice staff, and good location. Our hotel's location within the heart of Burnaby means we are close to transit options, both SkyTrain and bus, which means our guests can easily travel throughout the Metro Vancouver area easily. Our kitchenette suites are equipped with a stove and microwave. However, we do have a few microwaves available on hand on a first come, first served basis for our other guests who require one during their stay. Simply request one when booking with us and we will do our utmost to have one available for you, or ask a member of our front desk staff if we have any available upon check-in. Thank you again for your review. It was a pleasure to have you stay with us, and we look forward to welcoming you back for another stay soon! Kind regards, Andrea

Very overpriced for the quality of the accommodations. The area was sketchy with not a lot to see around the hotel especially within walking distance. This was essentially a motel where my room door opened to the outdoors. While I was there, another patron had their car broken into.

So due to the overly-inflated room prices in the lower mainland, The best western Kingsway seemed like a >>more<< reasonably priced alternative... and it delivered. Not exactly a 5-star hotel, but it's a motel that is close to all the amenities including a skytrain station a mere 2.5 blocks away, shopping and great multi-cultural dining (see my other posts). It is a refurbished older motel and still needs a few upgrades (toilet), but it's clean, has great beds and pillows and has good customer service. All in all, a great stay. Maybe next time we'll have time to use the pool and weight room.

Stay was good with limited room facilities. Breakfast was good and customer service is also good. Hotel location is very good where everything available including, transport, food and all needs of the day.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your feedback and comments with us regarding your recent stay at our property. On behalf of the entire team, please accept my apologies for not exceeding your expectations on this visit. Although you had a good stay, is there anything in particular that you felt was missing from our room facilities? We are always looking for ways to improve, and would appreciate your detailed feedback and suggestions. On a more positive note, thank you for highlighting our hotel's central location as an aspect that you enjoyed on this visit. Many of our guests enjoy our hotel's location as we are indeed close to shopping (i.e., Metrotown shopping mall), dining options, and transit (i.e., bus and SkyTrain options), as well as two grocery stores (i.e., Safeway and Wholesale Club). We hope to welcome you back for another stay soon, and hope we will earn a higher rating then. Kind regards, Andrea

Your average two-storey multiple building complex hotel. typical size room. Everything works, breakfast and free goodies for reward members. Front desk friendly and tries her best to help. "Family operation" feel to it. Parking can be a challenge if full occupancy. Vancouver is NOT cheap in June. This hotel is expensive to my taste.

Nice hotel, big spacious rooms. Good breakfast. Front office staff was efficient and friendly and helpful. Gave us late check out. Close to metrotown mall and Royal Oak Station. Aprx 15 mins walking. Paid Aprx 220 cad which is too much, so if u guys get holiday inn express at metropolis metrotown mall at same rate then that is much better, honest advice. But over hotel was good.

Hotel is outdated but still good for your trip. We got a warm and friendly welcome after the long trip. I like to give a thumb up to the supportive receptionist who checked us in but forgot her name. The breakfast is actually more than good enough for the start of the day.

We returned to this hotel again on this visit and it was even better than before as the modifications are finished and everything was working well. Breakfast was excellent as always with plenty of choice and great food and lots of food. Really enjoyable visit but the fridge was noisy; they will deal with it!!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Michael, Thank you for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am thrilled to see that you enjoy our hotel's updated look, and hope you also had the opportunity to take advantage of our new facilities during this visit. Thank you for your kind compliments towards our complimentary breakfast. We do indeed have a variety of breakfast items and beverages available to suit the different needs of our guests. Thank you very much for your continued patronage, and we hope to see you again soon! Kind regards, Andrea

We stayed four nights at this hotel. Likely because we used a discount rate we were allocated an older room. (Many rooms are being renovated. ) Our room was dated to say the least but was clean and comfortable enough apart from noise from adjacent rooms and those above. Ask for an upstairs room. Breakfast was very good. Plenty of free parking. Location was convenient for touring around Vancouver.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Adrian, Thank you for taking the time to share your feedback on TripAdvisor. I am terribly disappointed to learn that we did not exceed your expectations on this visit. On behalf of the entire team, please accept my sincerest apologies regarding the noise issue. The walls of the rooms have been soundproofed as part of our hotel's major renovation project. In the future, please do not hesitate to request a room on the second floor when booking directly with us. On a more positive note, thank you for highlighting the points that you did enjoy, such as our complimentary breakfast, free parking, and convenient location for touring around Vancouver. Thank you again for your review. I do hope we will have another opportunity to welcome you back for another stay and perhaps earn a higher rating then. Kind regards, Andrea

I really don't have an issue with this hotel other than the price. However I do realise this is the going rate for a hotel in Vancouver in June. But the quality of the hotel and stay is definitely far less than the nightly rate paid and thats me being polite. No Frills hotel with acceptable standards, but not somewhere you would want to stay longer than two days. Espesially with kids. On a side note the Chinese restaurant that is attached to the hotel is outstanding. Don't be put off by the fact you eat your breakfast there.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review. Our property underwent major renovations, and we have a new and expanded lobby, new facilities (e.g., fitness room, business centre), a porte-cochère, and new windows, walkways, and ceilings outside of each guest room. Providing a home away from home for our guests is important to us, so I am terribly disappointed to hear that we did not exceed your expectations on this visit regarding the rate and quality of your stay. On behalf of the entire team, please accept my sincerest apologies. Is there anything in particular that you did not like? We are always looking for ways to improve, and would appreciate it if you could get in contact with us to give us your detailed feedback and suggestions. We do not own nor operate the Chinese restaurant next door; we simply borrow a portion of their dining space to serve our guests breakfast in. Nevertheless, it is a popular restaurant within Burnaby, and I'm glad to hear that you and your family were able to dine there during your stay. Thank you again for your review, and I do hope we will have another opportunity to welcome you and your family back soon and hope we will earn a higher rating then. Kind regards, Andrea

Well located just steps from the skytrain. Rooms are large and comfortable. Very tasty breakfast including many choices. Good hotel for one or two nights. The hotel does not have a gym but offers free passes for one that is nearby.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for taking the time to review your stay at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am delighted to learn that you were able to take advantage of our hotel's central location. Our close proximity to transit options -- direct SkyTrain access at Royal Oak Station, and 106 Metrotown Stn bus to Metrotown Station for bus and SkyTrain transfer -- makes it convenient for guests to easily travel around the Metro Vancouver area. Thank you for also highlighting our property's large and comfortable rooms, as well as our complimentary and tasty breakfast! Breakfast is the most important meal of the day, and we have a variety of items to suit the different needs of our guests. We do have a fitness room on-site, which is a new facility built as part of our hotel's major renovation project. However, guests can also get a free pass to access the facilities at Steve Nash Fitness World and Sports Club just across the street. We appreciate your review, and look forward to welcoming you back for another stay soon. Kind regards, Andrea

Clean very well decorated room ..and bed. Great staff during check-in and -out. Very tasty breakfast including many choices as well as hot selection. Easy parking, entrance and exit. A wonderful stay while taking my pet to a veterinary specialist!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to write about your recent experience. I am thrilled to hear that you thoroughly enjoyed your stay at our property and found every aspect to be great, from our clean, well-decorated rooms to our breakfast. Because breakfast is the most important meal of the day, we have a variety of food and beverage options – both hold and cold – to suit the dining needs of our guests. Thank you again for your review. I hope everything is well with your pet! We look forward to welcoming you back for another stay soon! Kind regards, Andrea

Have stayed here a few times for work and have not had any issues. Front desk attendants are kind and helpful and the rooms were clean. They offer free breakfast and parking. It is in walking distance of many restaurants and the mall.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Kaitlyn, Thank you for taking the time to share a wonderful review about your experience. It is wonderful to learn that you enjoyed the clean rooms and the level of service provided by our kind and helpful front desk staff. BEST WESTERN PLUS Burnaby Hotel & Conference Centre is indeed very conveniently located near Metrotown shopping mall, a variety of dining options, as well as public transit (bus and SkyTrain) for easy access and travel within the Metro Vancouver area. Thank you again for your review. It was a pleasure to have had you stay with us, and we look forward to welcoming you back for another stay soon! Kind regards, Andrea

The staff were all helpful, the room was clean, breakfast was very good. They gave an extra hello kitty necklace to my daughter (5 years old) and she was very excited. We forgot dish soap for our 1 year old baby bottles and they were quick to lend us a bottle. Excellent staff at both breakfast and main hotel.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Mauricio, Thank you very much for taking the time to review your recent experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am thrilled to hear that we were able to accommodate your needs, and that you found our staff to be excellent! It was our pleasure to provide your five-year-old daughter with an extra Hello Kitty necklace. Providing our guests with a superior level of customer service to ensure that they have a comfortable and enjoyable stay is important to us, as we aim to deliver a home away from home experience. Should you have any issues, questions, or concerns, please do not hesitate to immediately contact our front desk to let them know; we have staff members available 24 hours a day, 7 days a week at our front desk to address them. Thank you again for your review. We look forward to welcoming you and your family back for another stay in the near future! Kind regards, Andrea

Every part of the stay from walking in the lobby to leaving the room for going home.... staff are friendly, rooms are clean, breakfast included is excellent!!!! I look forward to my stay each and every time!

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Rob, Thank you very much for taking the time to leave a review following your experience at BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am thrilled to learn that you had a great stay with us and that we have met all of your expectations again. Many thanks for highlighting our friendly staff, clean rooms, and excellent complimentary breakfast! Your appreciation is highly valued. We do our utmost to ensure that we are delivering a superior level of customer service as we understand the importance of providing a home away from home. Thank you once again for your review. We look forward to welcoming you back for another stay in the near future! Kind regards, Andrea

The room was clean, the bed was firm and comfortable. The service was fast and helpful. It was an hour's walk from where I needed to be, but the next nearest competitor was much more expensive. I don't regret my decision to stay here at all, despite the distance.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Jessica, Thank you very much for taking the time to write a review regarding your recent stay at our property. It is great to see that your stay with us has been enjoyable overall, despite the distance from where you needed to be. However, please note that we do have transit options near our hotel: the 106 Metrotown Stn bus stops right outside of our hotel and will bring you to Metrotown Station in about 8 minutes, and direct SkyTrain access via Royal Oak Station just a 10-minute walk away. If you needed help to plan your trip via public transportation, our front desk agents would have been more than happy to assist you. In the future, should you ever have any questions, issues, or concerns, please do not hesitate to ask as we have staff members available 24 hours a day, 7 days a week at our front desk to address them. Our team of friendly and helpful staff are here to ensure that you have a comfortable and relaxing stay. Nevertheless, I am glad that you did not regret your stay with us. Thank you for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre. We hope to have another opportunity to welcome you back for another stay soon! Kind regards, Andrea

This is my 2rd time here and the new look was great I with my mum so we had a suite with a fridge stove microwave and a couch bed for my mum we had a great time staying here and now they have Telus tv which was great the hot breakfast was good just wish they had bacon more the staff was great easy check in and check out and the house keeping was great they were always helpful and cheerful I would like to thank you for the great stay

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Thank you very much for your lovely review about your recent experience at our property. It is wonderful to hear that you had a relaxing time with us and that we have met all of your expectations again. I am also delighted to learn that you enjoyed our hotel's updated look and were able to take advantage of our various amenities (e.g., kitchenette suite, TELUS Optik TV, complimentary hot breakfast). We are currently in the process of adding a coffee shop to our hotel's lobby, so we hope you are looking forward to experiencing the completed product soon! Thank you for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre. We hope to welcome you and your mother back to our property for another stay soon! Kind regards, Andrea

They had a great breakfast and very nice room. The kitchen in our suite made the stay better and easier. Pool was a great bonus for the kids to play in. Super close to the metro town mall, food and other stores.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Nathanael, Thank you for taking the time to share your review. I am very pleased to learn of your enjoyable and fun stay with us, and that your children were able to take advantage of the pool during your stay. In particular, I am thrilled to hear that the kitchen in your suite made the stay better and easier for your family. We look forward to welcoming you and your family back for another stay in the near future. Kind regards, Andrea

We have returned twice to this hotel now. 20 minute drive to most needed vacation spots for vancouver. Kids love the pool and the new renovations give the place a modern cozy feeling. The free breakfast is always good with variety of food. Staff is very friendly, even the maids smile and say hello. Also.. onviently located a block from the best shopping mall in Vancouver. Happy wife, happy life.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Colin, Thank you for choosing BEST WESTERN PLUS Burnaby Hotel & Conference Centre. I am delighted to hear that the hotel's location, offerings, and amenities suited your needs, and I am thrilled to learn that you also enjoyed our hotel's updated look. Our seasonal outdoor heated swimming pool is popular during the summer, and I am glad to hear that your kids love the pool. Thank you for your kind comments towards our staff members. Providing our guests with a superior level of customer service to ensure that they have a comfortable and enjoyable stay is important to us, as we aim to deliver a home away from home experience. Should you ever have any issues, questions, or concerns during your stay, we have staff members available 24 hours a day, 7 days a week at our front desk to address them. We look forward to welcoming you back for another stay soon, and I hope we will earn a higher rating then. Kind regards, Andrea

Nicely remodeled two story hotel, great location with lots of paved parking and an outdoor swimming pool pool. Also had a very good Breakfast. The Chinese Restaurant which opens late afternoon was Excellent.

BW Kings Inn was a good choice for a restful stay for a business meeting. Our room was clean, welcoming and comfortable. Traffic noise was minimal as we were at the back of the building. An excellent hot breakfast was provided in an adjoining building. Front desk staff were pleasant but could be more helpful. Breakfast staff were excellent. This hotel has many Asian clients and staff are all multilingual. The restaurant, when not the breakfast buffet, is traditional Chinese and the food is very good.

My organization held a conference at this hotel in May. The communication between the organizers and the event coordinator was almost non-existent, unless someone was right in front of her. Luckily we had a person near enough to do just that as we organized our event. Once the event was in progress, Vivian was right there and very helpful. There was an extremely rude front desk man who could not be bothered to answer simple questions if they pertained to the group event, instead one had to wait while he called the event coordinator, Vivian. This was a serious waste of my time, I was already pressed for time taking care of some of the final bits and pieces of the event. The worst was the banquet at the end of this two day event. The food was delicious, by the way. The hotel did not have enough staff to actually cater and serve this event. The bartender was trying to do the whole thing. He had to close the bar early, after starting late because no one had seen fit to give him the cash to open his bar on time, so he could go serve and carve at the buffet line. Vivian, the event coordinator, came and helped serve. There were 80 people for the banquet. Two people is just not enough for this kind of event. On a more mundane note, the breakfast that came with the hotel rooms was so-so. The rooms that I saw for this hotel are rather on the small side, so keep that in mind. I would not recommend this hotel for a large event unless and until they get more staff to help with the actual meals. And get rid of Mister Unhelpful at the front desk, the rest of the front desk staff were very accommodating.

BestWesternHotels, Corporate at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

Spent 10 days at this hotel while a relative recovered from surgery. Had 2 connecting king-size rooms both with refrigerator and microwave. Beds comfortable, rooms clean, staff very helpful and kind (my recovering niece received flowers from staff). Close to lots of restaurants and 300 metres from a Safeway. I km from a huge mall with a Superstore. Relatively poor sound insulation between rooms - could hear people running around outside and upstairs and my niece's room had a closed connecting door with another room and she could hear the people laughing and yelling and crying. With the bathroom fan and climate control fans on she could muffle the sounds. Place became quiet enough late evening to sleep. There is a fitness centre and a laundry room for guests! Burnaby is a fabulous place to visit and because of the great location of this motel and the staff, we would stay again.

We had a kitchenette room was clean and had what we needed for our week long stay The bed was old and not that comfy though .... And breakfast staff very cheery but food was boring greasy scrambled eggs daily and a greasy meat .... Waffles and pancakes were good though!

Always a friendly staff to greet you and take care of your needs. Excellent value for your dollar. A nutritious, hot breakfast to help you start your day. I never stay anywhere else and I have lots of choices.

The staff here is excellent. The location is walking distance to the sky train, great restaurants and Metrotown Mall. The rooms are quiet, clean and well equipped. I would stay here again and recommend this hotels to others.

We have been going to this hotel for 29 years now and I don't think we have ever had a bad stay, It is a high end place with an amazing indoor pool and hot tub surrounded by lush vegetation and waterfalls. If you go there with kids ask for a first floor room with the door opening to the pool, if you go as a couple get a balcony room that has views of the pool. Then you can sit out on your balcony with an glass of wine and imagine you are on a tropical vacation. We always request room 211 and every time we go it is like coming home.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Thank you for taking the time to share your wonderful review. We have a seasonal heated outdoor swimming pool, which is currently under maintenance. We are gearing up for the summer weather will have the pool open in the second week of June. Thank you again, and we look forward to welcoming you back for another stay soon! Kind regards, Andrea

What should have been a nice celebration of two birthdays and Mothers Day turned in to a very unpleasant experience, My family fron out of town expected the Queen Suite with kitchen and hide-a-bed to be suitable for two adults and 3 small Children. They checked in then joined other family for diner. The children were put to bed in the queen bed; but when the parent pulled out the hide-a-bed they found the sheets moth eaten, dirty, dusty and yellow with age.

I paid a room online with 2 beds with my visa debit card then when I get over there to pay the damage deposit they say sorry we don't take debit which the other best Western hotel always except my debit card for the damage deposit the I asked for my money back that I paid online at least and they didn't even give me the $209 back

Nice place, quiet even though it's against a busy street. Rooms, comfortable and clean. Supermarket right next door, very convenient. Mall within walking distance. Friendly staff. Breakfast is included (simple food, but clean and sufficient for us).

Great hotel to stay in Burnaby. Staff is fantastic. Close to all amenities. Rooms were clean and updated nicely. Hotel has new lobby which looks wonderful. Thank you for a great experience. Would recommend this hotel.

Very nice place to stay. Front desk staff was very friendly. There was 24 hour security staff on-site. The company did not "cheap out" on facility maintenance. All staff were very friendly and accommodating -- clearly good management. If staff is happy, that usually means good management. One of the best complementary breakfasts I've been served. I would stay there again.

The grounds were nice and the room was clean but a bit on the small side (we had a standard king room). The toilet was loud when flushed. Pillows weren't the most comfortable but the bed was. Front end restaurant staff were very friendly. The window didn't open and we weren't able to get the room any cooler than 22 C. Great shower head with lots of hot water, though. Overall, not the perfect room but it served our purpose well, was in a good location, and parking was free. Didn't notice the street noise at all.

This would have been a great place if was a bit cheeper. Staff were ok. Beds awful. Brecky good. Pool was closed only open in summer. Room stunk. Had a prostitute knock on room door at 1 am. Reported to security. The security guards were amazing.

Nice room, very friendly staff, great breakfast! Even though we made a last minute reservation, the reception staff was very accommodating. I'd definitely come back to this hotel. Location was also great.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for taking the time to share your experience with us and other travellers like yourself following your recent stay at our property. I am thrilled to see that you enjoyed your stay at our centrally-located hotel and had a great experience! Providing our guests with a superior level of customer service to ensure that they have a comfortable and enjoyable stay is important to us, as we aim to deliver a home away from home experience. Should you ever have any issues, questions, or concerns during your stay, we have staff members available 24 hours a day, 7 days a week at our front desk to address them. Once again, thank you for your review. We look forward to seeing you again soon! Warm regards, Andrea

Staff was very nice and helpful. Room was clean and the bed was comfortable. Easily accessible from highway. Had no problem checking to see if we could check in early. Centrsl location to everything. Gave out complimentary breakfast to restaurant on site.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Alexander, Thank you very much for taking the time to review your stay at our property. I am delighted to hear that you enjoyed your stay with us and that everything was to your liking. Providing our guests with a superior level of customer service to ensure that they have a comfortable and enjoyable stay is important to us, as we aim to deliver a home away from home experience, so I'm glad that we were able to assist you. Thank you for also highlighting our property's central location; many of our guests appreciate the convenience of our hotel, as there are grocery stores, shopping malls, dining options, and transit options only steps away from our door. For those who are driving, our hotel's location is makes it easy to travel throughout the Metro Vancouver area, as Kingsway is a main traffic artery. Once again, thank you for your review and we look forward to welcoming you back for another stay soon! Warm regards, Andrea

Lower price hotel in the Burnaby area and you get what you pay for. Standard hotel, nothing too special about it. The rooms could use an update. The service was good at check in, we had to wait a little bit due to someone else in front of us that were taking awhile.

BWKINGS, Guest Relations Manager at Best Western Plus Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for taking the time to write about your recent experience at our property. I am very sorry to learn that we were not able to exceed your expectations on this visit and I apologise for the slight wait during check-out, but thank you for your patience and understanding. You will be pleased to know that we are continually updating our guest rooms to ensure that they are well kept and maintained. As part of our hotel's major renovation project, we added new carpeting for each of our guest rooms, installed new bathtubs and toilets, and gave the doors a fresh coat of paint. We also changed the windows, walkways, and ceilings outside of each guest room. I am also pleased to inform you that we are currently in the process of adding a coffee shop to our hotel's lobby, so I hope you are looking forward to trying it out when it's completed! Warm regards, Andrea

Excellent central location close to many restaurants shops and Metrotown mall. Nicely renovated all over, super clean. very well priced with pet friendly rooms. I've stayed at hotels all over the world and there is no better staff anywhere. For a reasonably inexpensive hotel, you will get more than your money's worth.

BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review
Dear John, Thank you very much for taking the time to share your recent experience at our property with us and other travellers like yourself. I am delighted to hear that you found our hotel to be of great value for your money, and I am also thrilled to learn that you are also enjoying our hotel's updated look. Being centrally located within the heart of Burnaby, we are indeed close to Metrotown mall, many dining options, and transit, which means that our guests never have to travel far. Thank you also for your kind comments towards our staff! Our team of friendly and helpful staff are here to ensure that you have a comfortable and relaxing stay. Should you ever have any issues, questions, or concerns during your stay, we have staff members available 24 hours a day, 7 days a week at our front desk to address them. Once again, thank you for your review. We look forward to welcoming you back for another stay very soon! Warm regards, Andrea

Thanks for the great accommodations. No complaints here. Thank you! Everything was clean, good, and nothing to complain about. Staff was kind and helpful. Breakfast was delicious. Nothing else to say.

BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for your glowing review about your recent stay with us! I am thrilled to learn that everything was to your liking, from our kind and helpful staff to our delicious complimentary breakfast! Should you ever have any questions, issues, or concerns during your stay, please do not hesitate to let a member of our front desk staff know, and we will be more than happy to assist you. Thank you for staying with us, and we look forward to your next visit! Warm regards, Andrea

Hotel is fine and pet-friendly although a bad location for dog walks. Decent place to stay but enjoy breakfast somewhere else! 10 minute fast walk to Skytrain - good. I'm not sure why the continental, packaged, bland and sugary breakfast is considered a selling point at hotels in this price range!

BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review
Dear Victor, Thank you very much for taking the time to share your feedback and comments with us. On behalf of the entire team, I would like to take this opportunity to apologise for not meeting your expectations on this visit. Our hotel's central location makes it convenient for our guests to easily access shopping, dining, and transit options. Alternatively, instead of walking to Royal Oak Station, you can also board the 106 Metrotown Stn bus, which stops right outside of our hotel, that will bring you to Metrotown in about eight minutes, where you can transfer to the SkyTrain or another bus to get around the Metro Vancouver Area. There is a park nearby about an eight-minute walk away where you can walk your dog at called Kisbey Park, and across from it is Deer Lake Park. We are also planning to have some landscaping done to make our property more dog-friendly. Our complimentary breakfast options offer a selection of continental and hot breakfast items: a choice of fresh fruits; an assortment of fresh breakfast breads, muffins, and pastries; a selection of popular cereals, oatmeal, and yogurt; and a variety of hot breakfast options waffles, pancakes, scrambled eggs, and breakfast meats. We also serve rice. We are always looking for ways to improve and would appreciate detailed feedback and suggestions for our complimentary breakfast. Once again, thank you for your review. I do hope we will have another opportunity to welcome you back for another stay and that we will earn a higher rating then. Warm regards, Andrea

Great renovations that give the hotel new life.Loved the new look and look forward to seeing completion of lobby. Enjoyed our stay in wintery Vancouver-parking lots were well maintained. Room and meals very good to excellent.Quiet stay for sad event appreciated central location.

BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review
Dear Beverly, Thank you very much for your kind review regarding your recent stay at our property. I am thrilled to learn that you are enjoying our hotel's updated look and our new facilities thus far. We do have something in the works for the remainder of our lobby space, which we hope to be able to unveil soon. We look forward to welcoming you back for another stay soon! Warm regards, Andrea

They NEED COFFEE CUP LIDS! In my 30 years travelling, I have never seen ANY hotel not have cup lids! At Bfast, the pancake station and waffle station was never up and working at opening. And breakfast never started at 6:30 AM as advertised. This made me scramble for work so I wasn't LATE!! BTW - Finish that Lobby Cafe area!!

BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review
Dear Carlo, Thank you very much for taking the time to share your feedback and comments with us. On behalf of the entire team, please accept my sincerest apologies for not meeting and exceeding your expectations on this visit. Our assistant general manager, Christopher, went to purchase some, so we now have coffee cup lids for guests who require them. He also reported that he sent two lids to your room, but did not receive any complaints about there not being any lids from you at the time. Breakfast does indeed begin at 6:30 AM. Our team members begin work at 6:00 AM to ensure that our breakfast area is ready by 6:30 AM. I also double-checked with the managers regarding your written complaints about our breakfast, but none of our breakfast team members remembered receiving any complaints during your stay. Should you ever have any issues, questions, or concerns, we have staff members available 24 hours a day, 7 days a week at our front desk to address them. We would really appreciate it if you could let us know if you have any issues, questions, or concerns during your stay, so we may have the opportunity to rectify the situation whilst you're still with us. I do hope we will have another opportunity to welcome you back and earn a higher rating then. Kind regards, Andrea

staff was excellent - sick child with us - who got the flu - fresh linens were delivered every time we needed them. maids were very helpful and kind - asking how the child was. Never got a chance to try the breakfast.

BWKINGS, Guest Relations Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review
Thank you very much for your kind comments towards regarding the staff. We are here to provide you with a superior level of service to ensure that your stay with us is comfortable and enjoyable, and I am glad that we were able to do that for you and especially your child, who had the flu. I hope your child makes a quick recovery, and that you and your family will be able to try our complimentary breakfast on your next visit! Warm regards, Andrea

I've stayed here three times now and like being close to the Metropolis mall and many restaurants. The exterior was undergoing a major remodel the first two times I stayed. I was glad to see the remodel is now complete and it looks nice. Each room has an exterior entrance but I've noticed on several occasions that people hangout outside their room to smoke and talk. Though the interior walls block most of the noise from adjoining rooms, conversations from the smokers comes straight in through the door. The morning breakfast has always been better than most 'free breakfast' hotels. Breakfast opens at 7:00am.

Stayed here two other times. Never have been disappointed. Staff has always been helpful. After the remodel, this place is beautiful and updated. The rooms are nice with great beds. Be back next year. The hotel also offers free breakfast next door.

I have stayed there numerous times, solo and with family and though it is a fair way from downtown, it is comfortable. Now that the major renos are done, they need to work on all areas being consistent. The last time we stayed there previous to this visit, the rooms and staff weren't that impressive, but the young man in the breakfast area was outstanding. This visit, I found Dinesh at the front desk was outstanding. I arrived without reservation and he was very helpful in accommodating me. Unfortunately I had to cut my stay short after one night, but he was understanding and had me checked out in short order. Thanks Dinesh. Rooms are very nice now thought the fridge in my room was very loud. The breakfast on the other hand was very disappointing. What happened to the great young man that was there before? Everything was full and hot and he was always going around making sure everyone was happy. This visit, there was one other family in the dining area and when I got to the serving area, there was a bit of over cooked eggs, no bacon or coffee. I asked the staff member where everything was, but her mouth was so full of food she couldn't talk. Maybe where all the bacon went? Had a long wait for bacon, no new eggs arrived and when they finally brought coffee, my cup was filled with coffee grounds. I usually leave a decent tip, but not this day. I would recommend this location and will continue to stay there, but it would be nice if it was a great experience in all areas.

I stayed 6 nts in a room with 2 queen beds. pros~ This hotel/motel is not too expensive being it's the lower mainland (no toll bridges to pay when going into Van.) The staff were all accommodating & delightful.Clean,spacious room with very comfortable beds.Buffet bkfst was pancakes,waffles,scrambled & hard boiled eggs,ham slices,& either bacon or sausages,cereals,yogarts,yummy pastries,breads,limited fruit,juice,good coffee,decent breakfast.New lobby,which wasn't finished yet,is already awesome.It is walkable to Safeway,all sorts of stores & restaurants. Metrotown mall was a few minutes away by car. The sky train is at the Metro Mall.I can't comment on bus service but there is lots of parking at the hotel. cons~ no microwave in the room would be my biggest complaint.I thought $12.00 to rent a movie is too much,so didn't.Slighty sketchy area,but I felt safe to walk alone,even at night.

Very friendly staff, the room were clean and the bed was comfortable. The hotel is withing walking distance from different hotels and shopping centers. They provide a good continental breakfast. The staff is very friendly and attentive to any needs.

We visited the "King" earlier this year and, while it was quite enjoyable the state of the building in progress made the place a "little" hazardous. Well the work has been finished except for a little in the new lobby and it would be really worthwhile staying there if you wanted somewhere in the Vancouver area. Breakfast was excellent as before; staff were also excellent and the room was very comfortable. The only complaints were nothing too serious, noisy fridge, blackout curtains not perfect and no room safe.

This hotel has been under going some renovations.The plumber put the taps on backwards. However, it was clean and friendly. The booking rate seemed fair as the hotel is located near the Metro Town Mall in Burnaby.

I was scammed by an American company when I booked this hotel. Not impressed that the hotel is associated with a company who charges Canadians American dollars to stay in a Canadian hotel...perhaps they can't help that-but they did nothing to compensate us. $160 for one night at a 3star hotel. Insanity. The room was very noisy being right beside a busy road as well as walls that seemed paper thin(kids crying/doors shutting). I had a major exam to write the next day and got all of 3hrs sleep. Complimentary breakfast was bad-we ended up going elsewhere right after. Also, don't do as I did and assume there will be a hot tub-there isn't. The staff were super friendly, probably what's saving the hotel's ratings.

Good value and great location near main arteries and shopping. Hotel undergoing extensive renos and clean and comfortable. Rooms are on the smaller side but have a fridge and bed is very comfortable. Only down side is the noisy air conditioning and lack of a window to open. Great breakfast included, more than your typical high carb high fat hotel breakfast. Would recommend this one!

This property is in poor repair had paving going on while I was there your breakfast is in a Chinese Restaurant next door it was cold and unappealing overall not a good experience the rooms are run down and in need of make over swimming pool was closed on the nicest days and finally opened the day it was raining and cold really puts you off Best Western

BWKINGS, General Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review
Dear Roy, Thank you for taking the time to share your feedback and comments with us. I am terribly sorry to see that your stay with us has not been satisfactory, and I apologise that we were unable to meet your expectations during this visit. In an effort to let our guests know about the construction taking place, we have placed construction notices on our own site, Best Western's international site, as well as on third-party booking sites. Had you called us directly to book your reservation, our team of highly-trained staff would have informed you about the construction taking place prior to finalising your booking with us. I am also sorry to hear that you were not able to take advantage of our swimming pool during your stay. Unfortunately, the pool was closed for a few days as the water wasn't clear; as a result, we had to drain and refill the pool, and send a water sample to the lab for testing. We opened the pool up for our guests' use again right after we received the green light that our water was up to standard,. You have my sincerest apologies regarding this matter, and I hope you will be able to use the pool on your next visit. Once the renovations have been completed, I do hope you will give us another chance to provide you with a superior experience where I hope we will earn a higher rating then. Should you decide to stay with us again, please give me a call at 604-438-1383 and I will handle your booking personally. Best regards, Sharon

Room was very comfortable and staff were attentive. Had a kitchenette suite that was well set up. Luke in the breakfast room was amazing! Food was good too. We would definitely stay again. The heated pool was clean and inviting - wish we had time to use it.

BWKINGS, General Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review
Dear Joanne, Thank you for taking the time to share your experience with others here on TripAdvisor. I am delighted to hear that you had a pleasant stay with us, and that you found the kitchenette room, complimentary breakfast, and the attentiveness of our staff to your liking. I hope you will be able to take advantage of our pool on your next visit. The team and I look forward to welcoming you back for another stay soon! Kind regards, Sharon

This hotel claims to be pet friendly and it is as far as allowing your pets to stay. There is no grass area or any type of area for the pet to relieve itself. When you clean up after your dog there are no receptacles to deposit your clean up.

BWKINGS, General Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review
Dear John, Thank you for taking the time to write a review regarding your recent experience at our property. Unfortunately, there are currently no grassy areas on our property as our hotel is being renovated. As part of our pet-friendly program, we offer waste bags and treats for your canine pal. There are grassy areas around our area that you can bring your dog to when going on walks. Thank you once again for staying with us, and I hope to welcome you and your pal back to our renovated property for another stay in the near future where I hope we will earn a higher rating then. Warm regards, Sharon

This hotel is in the final stages of its exterior renovations so the noise from construction is minimal and only during the day. It is going to look awesome when finished. It is within walking distance of MetroTown, a huge shopping mall, and several restaurants. The room itself was clean and well stocked. The front end staff were very personable and efficient. The breakfast is your standard fare and the attendants were visible and helpful. The whole outside area is well lit and there is plenty of free parking. Would definitely stay here again.

BWKINGS, General Manager at BEST WESTERN PLUS Burnaby Hotel and Conference Centre, responded to this review
Dear Valued Guest, Thank you for your wonderful review and for your kind comments. Construction usually takes place from 8:00 am to 4:30 pm , Mondays to Fridays, except for the days during the driveway paving. This is so that our guests can enjoy a peaceful and relaxing late afternoon and evening. Many of our guests enjoy staying with us, because of our close proximity to shopping, dining, and transit, and I'm thrilled to hear that you were able to take advantage of our location as well! Thank you again for your review. My team and I hope to see you back for another stay very soon, once our property's renovations have been completed. Kind regards, Sharon

I stayed here briefly during a road trip and even though it was under construction it was clean. The rooms were well maintained and the heat and A/C worked well. The free parking and complimentary breakfast made the nightly rate an even better value. The hair dryer was broken but the shower had good water pressure. Overall it was a comfortable stay.

The hotel has a free parking and the Vancouber Skytrain is easily accessable within walking distance. Within walking distance the "Mall Metropolis at Metrotown" with a good selection of the typical brand and food shops.

Postives: -good breakfast selection (love the pancake machine) -quiet (we had a back room) -close to supermarket and shopping mall -within a 10 minute walk to Skytrain -hotel staff was accommodating to our early arrival -well lit -renovations are great Criticism/ Negatives: -construction (muddy shoes) -need a few more outlets -room was small -funny set up with sink outside bathroom -bathroom fan sounded like an airplane -could use a bit more parking I can see myself staying again at this hotel.

A friend booked this hotel for us for a trip to Burnaby for a hockey tournament. The hotel parking lot was under construction, which we were not informed of. The hotel is old, the rooms stink, and you and do to the wood frame structure and the very old plumbing, you can hear everything int he hotel. I didn't get any sleep. Almost forgot, it is in a pretty seedy area as well. There were lots of car alarms and police sirens.

Best Western Kings Inn will leave you feeling like a KING. Every one here is totally engaged and committed to the overall guest experience. Clean, warm, friendly from top to bottom. I highly recommend this hotel to any one visiting metro Vancouver.

You will not be dissapointed if you stay at this hotel, reception staff are second to none, very friendly and welcoming, rooms beautiful and clean, very comfortable beds and great breakfast, there is construction work being carried out but to be honest you would hardly know, they work with the hotel guests in mind, I would definitely recommend this hotel and it would be my first choice if and when I return to Vancouver

As many others have mentioned, there was renovation occurring during my stay. It wasn't a problem as they only worked during the day. Signs pointed to the temporary location of the lobby - easy enough to find. Lots of parking available. Air conditioning worked well. Located a short walk away to a sky train station, so it was a good compromise to staying out of Vancouver (due to the high summer hotel prices). Also located close to grocery stores if you need to pick something up. My room smelled quite strong of cigarette smoke so I'm glad I only stayed a night - I knew this ahead of time of it being a smoking room, so I can't complain about that...I just can't understand why people would smoke indoors. Overall I was happy with the stay and would stay again, but probably in a non-smoking room.

As usual Best Western comes through with a positive experience. Great room,great breakfast, great service, swimming pool and gift certificates to Metropolis Shopping Mall for out of province guests. The location is excellent for Burnaby and New Westminster.

this is the second time we have stayed at this hotel staff very helpful staff and clean very good location few mins to metro town and sky train links to Vancouver breakfast provided and very good value for money

They're undergoing renovations inside and out. The room was lovely. Very clean. I slept like a baby. The staff is efficient. The continental breakfast was really a full American with bacon, pancakes, eggs, breads, fruit; all hot and fresh. On the downside the parking lot is a mess while they put in new water lines or something but they don't start the work before 9 am and end before 5 pm. Since I'm out sightseeing that's no trouble for me. The only reason I'm giving them a 4 is b/c of the construction mess. I'm staying here on my way back out of town and have no problem doing so. Great value.

This looks like a nightmare outside, a real building site, if we hadn't booked I wouldn't have stopped. However, once inside the room it was lovely and refurbished new a/c and really comfy. We haven't slept yet, I am hoping it won't be too noisy!

this hotel was nice but unfortunately it was experiencing renovations and things were a bit oddly put. maybe when this hotel is finished i may stay here again. the breakfast was nice enough not quite as nice as a plus hotel.

My family has stayed at the Best Western Kingsway Burnaby for more years than I can remember. We can't think of any reason to stay elsewhere. Although we visit only once a year, the reception staff always remember us and do their best to give us our favourite room. The staff in the breakfast remember us also, and Katy sent us off from our recent stay with a hug. The rooms are spacious, clean, comfortable. Excellent variety in the hot and cold breakfast buffet--no one leaves hungry. Special commendation should be given to the staff for making every effort to accommodate guests and ease any convenience during construction. Looking forward to returning to true renovated hotel next year.

I have mixed feelings about this property. It is clean and the room is spacious. There is alot of road noise. While it is called a hotel it is actually a motel. Not as nice as other Best Western Plus but good value for money.

Great location, we got a room with a kitchenette, loved the layout. Main area, couch and kitchen as you walked in, there was a queen bedroom in the back portion.Room was clean, staff was friendly, the complimentary breakfast had lots of choices. Would definately stay here again.

I have stayed at a couple of BW properties in Alberta & BC and this by far was the worst experience. To begin with we were allotted a room right next to where the renovation work at the hotel was happening. Everything including the room was so dusty and unkempt! We were almost on the verge on moving out the net day. Thankfully the hotel staff allotted us a room away from the construction after the first night. That made things a lot more better, but the experience of the first night still lingers on. At bare minimum, the hotel should be courteous enough as to not to allot any guests a room next to the construction site. Never returning to this property !

nice rooms, the renovations are going on, but The rates for the rooms reflect this. I would stay here again - the Breakfast in the morning is great very helpful staff and close to the metrotown mall. Good overall :)

Clean, comfortable room, with outstanding staff! they helped with our lost baggage issue from airlines and assisted in arranging for transportation to cruise port. Thanks for the outstanding experience. Hotel is currently undergoing remodeling and is a bit of a mess, but staff is doing their best to make up for it and it looks like it will be beautiful when completed. Highly recommend for short stays! Fabulous mall nearby and hotel will provide coupons for use in mall.

We had a suite because that was all that was available and it was a great room. They are updating the whole place in phases so there is lots of work going on and it looks like each room is in a different stage of updating. For instance, our room needed a new coat of paint but otherwise the kitchen/rugs/bed were new. Our room was by the pool and was incredibly quiet considering the place is right on Kingsway. The included breakfast was the best on this trip. Real eggs, costco sausages, a cool pancake making machine and great service. It was also nice to be able to park for free. There are 2 stories with stairs and no elevator

We came over from Vancouver Island to see a concert. Check in was 3 pm, we arrived at 4:15 pm. To be told our room had not been made up yet. We waited half hour. We find that this site is under major renovation garbage, mattresses and construction equipment everywhere - the worst of it. We were not notified they were under construction. Otherwise we would have stayed elsewhere. We had a wake up call to our room at 9am to let us know construction workers were going to start working - well they already had at 730am as we were woken with hammering. Continental breakfast was ok

BWKINGS, General Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review following your recent stay at our property. I am naturally disappointed to hear that you did not enjoy your stay. Please accept my sincerest apologies on behalf of the team for your room not being ready upon check-in, as this is not our usual standard. We have been fully booked and have been at full house lately, so there may be a slight delay in turnover. I will be sure to discuss this with the housekeeping team to improve the situation. I am also sorry to hear that you were not aware of our property being under renovations, and I apologise for any inconvenience this may have caused you during your stay. In an effort to let our guests know about the renovations taking place, we have placed construction notices on our own website, Best Western's international site, as well as on third-party booking channels. If you had called us directly to make your reservation, our highly-trained team of staff would have informed you about the construction taking place prior to finalising your booking to stay with us. Construction takes place from 8:00 am to 5:00 pm, Mondays to Fridays, so I am not sure where the hammering noise from as the construction crew does not begin work prior to 8:00 am. Furthermore, the construction crew working on the project are keeping the materials and equipment stored within their respective areas. The hotel was replacing mattresses on July 25th for thirty of our guest rooms, which is done every year; we had to wait until the guests in those thirty rooms checked out before changing the mattresses, so this was not done until almost 6:00 pm that day. Our garbage bin was not large enough to hold all of the mattresses being replaced, so the rest of them had to be disposed of the following day on July 26th. The garbage bag that you took a photo of was immediately disposed of by a member of our staff after she saw it. I hope to have the opportunity to welcome you back for another visit after the renovations have been completed, so we can reverse any negative impressions you may have received on this particular visit. Warm regards, Sharon

Situated right next to a busy street so it's noisy. Beds are quite good. However, the location is not very practical for a toursit- or family-trip since you have to drive 30-40 minutes each way to get to Vancouver and the tourist attractions. A good mall is closeby but not much else to see or do in the area. Currently the Lobby is under renovation. Breakfast is basic but good. Free Parking. Poor relation in price vs quality.

BWKINGS, General Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Thank you for taking the time to write a review on TripAdvisor following your recent stay at BEST WESTERN PLUS Kings Inn. Firstly, I am delighted that the beds, breakfast, and free parking were to your liking. I am, however, disappointed to read that you felt the location was not ideal. There are a few things you can do around our area. Points of interests include Deer Lake Park (where Burnaby Village Museum and The Shadbolt Centre for the Arts are located), Metrotown, Burnaby Mountain (where you can go hiking and bike-riding, and is also the home of Simon Fraser University's main campus), Burnaby Lake Regional Nature Park, and Nikkei National Museum & Cultural Centre, to name a few. If you are driving to Vancouver, you may experience some traffic delays during rush hours, which are usually between 7:00 am to 9:00 am, and 3:00 pm to 6:00 pm, Monday to Friday. Otherwise, it shouldn't take you more than 25 minutes to get to downtown Vancouver from our hotel. If you are going by foot, Royal Oak Station is about a 10-minute walk from our property. You can get to Vancouver (starting at Joyce Station) in about 5 minutes, and get to downtown Vancouver (starting at Stadium-Chinatown) by skytrain in about 16 minutes. Thank you once again for your review. My team and I hope to have the opportunity to welcome you back for another stay after the renovations have been completed, so you can let us know what you think. Warm regards, Sharon

This Best Western on Kingsway was in a great location to access the skytrain to Rogers Arena. Though the hotel is going through renovations it is still a good clean stay. The breakfast selection was excellent. And the server was very good and accommodating at looking after diner needs.

BWKINGS, General Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Geoff, Thank you very much for taking the time to review our hotel. I am pleased to hear that you had a pleasant stay. We pride ourselves on our friendly and attentive staff members who strive to provide our guests with helpful service to ensure that our guests have a comfortable and enjoyable stay at our property. I am glad you enjoyed your experience at the BEST WESTERN PLUS Kings Inn, and the team and I look forward to welcoming you back again in the near future. Kindest regards, Sharon

undergoing facelift, construction debris everywhere, breakfast items were missing from buffet, the heating/air conditioning unit was loud, television offerings were minimal considering the vast amount of media available in today's market, parking lot is restrictive at the best of times but terrible with construction vehicles and equipment taking up spaces

BWKINGS, General Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Don, Thank you very much for taking the time to write a review about your recent experience. I am naturally disappointed to hear that your recent experience at our property has not been a positive one, and I sincerely apologise for any inconvenience you experienced during your stay. We have been fully booked as of late, so there may be a slight delay in preparing the next batch of hot foot items for our buffet. Additionally, our property is undergoing renovations. However, I am pleased to inform you that the renovations are expected to be completed by the end of this summer. The team and I hope to welcome you back after the renovations have been completed, so we may reverse the negative impressions you received on this visit. Kind regards, Sharon

people here are always amazing with the help they give.location is great for our family and close to many amenities.metrotown mall is only a couple blocks away-and has every store you will need.All in all just a great place to stay if this area is your destination

BWKINGS, General Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Valued Guest, Thank you very much for your continued patronage, and for taking the time to share your review and kind words with us. With Metrotown, the third-largest mall in Canada, only a 2-minute drive or an 8-minute bus ride away, and dining and transit only a hop, skip, and a jump away from our doorstep, our location is indeed second to none. It is also always rewarding hear such positive comments regarding the friendly and helpful level of service our staff provides our guests with. I am delighted that you had a wonderful stay with us, and we hope to welcome you back soon after the renovations have been completed this summer! Warm regards, Sharon

We were unable to adjust the room temperature, even though we had determined a set temperature we want. The motel purchase better vacuums and brooms for housekeeping staff, to clean the closet, and corners. We could hear the water running in different rooms. There was no partying noises. Enjoyed breakfast, especially a young man, Luke was so helpful and professional. Hope Best western shows appreciation to staff and make get effort to keep staff like Luke.

We enjoyed our stay at the Best Western, clean room and comfortable bed. They provide a Iron/ Ironing board , blowdryer, soap, phone, tv etc.The breakfast was pretty good, they have pancakes, sausage, ham, eggs, cereal etc.While checking in they will give you a breakfast voucher for each day of your stay. I only wish we were allowed to stay longer on our last day there, there check out is 11:00am and our flight was at 10pm. I requested a little later check out, but the latest they allowed us to stay was 12pm, because they said they were fully booked. That was nice of them to allow us to stay a little longer . After checkout we decided to go hang out at the mall down the street, until we meet up with our friend to go to Granville Island. It is a good thing we have friends in Vancouver to hang out with. We had a great time at Granville island, which I will talk about in another review. This hotel is under renovation, which was not a problem. They offer a laundry room which is nice , 1 Canadian dollar per washer or dryer, and there is a snack machine in the laundry room.A heated swimming pool is offered as well, because it is generally cold in Vancouver.

Clean, convenient, great staff, good breakfast, comfy bed. It was a good location - easy to find. The lobby was in the middle of a remodel but that did not make it difficult. Liked that we were close to the Mall and great restaurants.

This hotel seems to be in a constant state of continuous improvement. I have been coming here over the past 4 years. Every year I come I always see transformation. The contactors are always on site busy constructing something new.

Stayed one night, room was good somewhat clean. The Hotel is dated and needs a good paint job and carpet reno. Somewhat quiet at night some noise from the Front lobby in the evening. I found it to be overpriced for what you get.

For the price point, this hotel (more rather a motel to be honest) is a good deal. They are renovating and there is some construction going on but will hopefully be finished soon. Customer service at the lobby was good but not great. Overall it was satisfactory though. Room was clean and stocked appropriately. We were in Vancouver for 1 day and we had to wake up very early the next day for a extremely important event. We were in the bottom floor and we tried to go to sleep around 9:30pm but we were unable to due to loud talking upstairs/outside and a constantly clatter of a random sound. Frustrated, we called the front desk asking to change rooms and within a couple minutes they fulfilled our request. We were very happy and we were moved to a room upstairs on the second floor in a different building and it was much more quiet. Thank you for accommodating us; some people have no respect for others. Also, included is a free pass to Steve Nash Fitness Club across the street which is nice. It was way better than a hotel gym and I was happy to have this extra bonus. Complimentary continental breakfast is from 6:30am to 10:00am. Our room had a small fridge which was a nice bonus. Wifi is free and included in your stay. It was fairly fast once you get connected.

We chose this hotel because it wasn't far from a Sky Train station. We wheeled our luggage from the station to the hotel so it wasn't too far. The hotel is clean, the bathroom very nice, the staff welcoming and pleasant. There is construction going on which may be unwelcome to some. Also not all rooms have microwaves and fridges - ours didn't. The breakfast was above average though still a fair amount of processed items. The best thing about the hotel is that we could attend the church service that is held in the conference room upstairs. That was a wonderful blessing. The church family was very welcoming. We were able to leave our luggage at the front desk while we went sightseeing.

We stayed here for a week post cruise as we had a relative living nearby so it was convenient when getting together with her. Ok, there is building work going on during the day but disruption is kept to a minimum and you have to look beyond this as there are many positive points. We arrived in the pouring rain and too early for check in. We were hoping to leave our bags and check out the area but Emily, who was on reception, phoned through to see if our room was ready. It wasn't but she arranged for it to be cleaned straightaway and it was ready within the hour. The room was spotlessly clean and had a small kitchenette which was well equipped with fridge, cooker, microwave, coffee maker and adequate crockery, glasses and cutlery. The coffee for the machine was replenished daily. In addition to the bed, there was a large sofa bed, coffee table and a small dining table and two chairs. This exceeded our expectations and we were very pleased with it. The buffet breakfast was very good there being a variety of cereals, yoghurts, fruit, jams, pastries and muffins plus scrambled eggs, boiled eggs, ham, bacon or sausage patties and also waffles to order. Food was replenished as it ran low so even on the couple of days we arrived a bit later there was still plenty available. The situation of the hotel on Kingsway is great for the bus and link to the sky train and Metro town mall and cinema is not far away. This makes Burnaby a good place to stay as it is not as expensive as Vancouver but it is easy to get downtown when you want to. Restaurants in Burnaby are plentiful with an eclectic mix to suit all tastes. We particularly liked Earls which is on the same side of Kingsway but quite a bit further down. There are a couple,of nice parks too. Deer lake park was about a 20 minute walk away and is worth a visit. There are several planned routes around it you can choose to do and it is very tranquil. What does impress at the hotel is the friendliness and helpfulness of all the staff. They are lovely people and work hard in what must be quite a difficult situation for them while the renovation work is still going on. Special thanks to Emily, Cyrus, Katy and Ruby. To sum up, if you don't mind stopping that little bit further from downtown Vancouver then the Best Western plus Kings should suit. It is a good hotel and when the renovation work is finished this Summer, it will be great.

Check-in was at 3pm and we ended up waiting for our room we'd had a reservation for since March until almost 5...while walk-ins went straight to their rooms. Reservations were also awkward, and we didn't get much explanation of where our room was or where parking was near our room. The room itself was pretty nice, and the location was pretty good for our concert at Deer Lake Park, but nonetheless I was not very impressed with our check-in experience. The free breakfast was surprisingly well done though, so that was nice.

Pro: Friendly helpful staff, decent breakfast. Room furnishings are good. Room was clean and bed comfortable. Reasonably quiet at night. Cons: Aging hotel. Non-smoking room still smells of smoke and a bit musty. Hotel is under renovation but appears to be mostly a cosmetic facelift of the exterior. Rooms have poor ventilation. Room doors have poor fit in door frame. Some of the fluorescent lights take a while to come on. Access from Kingsway is poor. Parking spaces are too tight for a midsize SUV or larger car and not enough spaces, probably due to the construction.

Stayed here for a 3-week extended stay business trip. The location was fine as business was in Burnaby and it was a short walk to the large mall and Skytrain station for weekend rides into Vancouver. I stayed in one of the rooms with a kitchenette. There were a few pots/pans/plates/utensils and a Safeway nearby for groceries. The stove and microwave were dated but fine for my purposes. The room was clean though a bit of noise from the heavily trafficked Kingsway. Unfortunately, the various neighbors I had next to me tended to be late nighters, smoked outside their door (and mine) while talking, or have barking dogs. I don't blame the hotel for this - I feel it's the luck of the draw. Breakfasts were good with pancakes, muffins, apple/bananas, cold cut ham, cereals, hard boiled eggs, scrambled eggs, and a rotation of sausage links, sausage patties, or bacon. The property is under major exterior renovation and should look much nicer when complete.

This Hotel is very clean, rooms:- comfortable, beds very very clean, Although it is on a main road Kingsway It is very quiet so no sleep disturbance. Staff helpful and friendly. It is close to Metro-Town Mall, which also has a Movie Theater also a Bus stop is right out side Hotel, taking to the bus loop at Metro-Town where you can transfer to Sky Train, which will take you anywhere in the Lower Main Land, there is also Crystal Mall close buy made of of all Asian shops, I go there every time. Although at the time I last stayed it was undergoing renovations it was not too in convenient and should be over by June.

We checked out the hotel 6 months ago and could see that it was going to be a really great hotel. Unfortunately progress on the building work seems to have been far slower than I would have hoped or expected. Two things annoyed; having workers working outside the room from early morning and not having an elevator to get to the upper level. There is one but it is not yet working and, anyway, much of the upper level has incomplete walkways so we couldn't have got to our room if it was. On the positive side it is well placed for public transport; it is close to a large number of restaurants and Metrotown and so the Skytrain. The staff were generally very helpful. It provided a free breakfast up to the standard we have come to expect from the better Best Westerns in the USA and Canada who provide them. All in all will give it a second chance in 6 months by which time I would hope that building work is completed and the hotel is fully functioning. I will also carefully monitor the charges of this hotel against other Best Westerns in Vancouver; at present it matches them.

BWKINGS, General Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Michael, Thank you for taking the time to write a review regarding your recent experience at BEST WESTERN PLUS Kings Inn. Construction has been taking longer than expected, and I am truly sorry about that. We have shortened the construction hours by thirty minutes from 8:00 am to 4:30pm, to 8:00 am to 4:00 pm in order to allow our guests to enjoy a quiet and peaceful afternoon. I am sorry that we are not able to let our guests use the newly installed elevator just yet. We are currently waiting for the city to come and do an inspection, and give us the necessary permits for both the elevators and the lobby. The permits confirm the buildings and facilities are safe and complies with the city bylaws. Our hotel's exterior renovations are expected to be completed by the end of Summer 2016, so I am looking forward to welcoming you back to our renovated property in six months' time! Thank you for your patience and understanding. Kindest regards, Sharon

Have stayed before. expected the exterior renovation . but did not expect the poor inconsistent housekeeping. garbage not emptied, coffee pot not cleaned, no fresh coffee supplies, computer and c-pap machine unplugged. poor vacuuming. this was a massive change from our last stay.

BWKINGS, General Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Mr. and Mrs. T, Thank you for sharing your review. It is extremely saddening to read that you were let down by the quality of housekeeping, and I am sorry that we were not able to fix this during your stay. I have communicated with the housekeeping staff member who was in charge of your room about your disappointment with the room during your stay. Our housekeeping team members have been trained to clean the rooms and replenish the items as necessary. On a more positive note, I am pleased to let you know that renovations are expected to be completed by the end of Summer 2016. I do hope to have the opportunity to welcome you back to our renovated property very soon so we may provide you with a more enhanced guest experience. Kindest regards, Sharon

This motel is undergoing major renovations. The parking lot is full of workers vehicles, mattresses in plastic bins, The 2 restaurants listed as being on the property are closed. The front of the building is boarded up. I would never have even driven in if I hadn't booked this with TripAdvisor. Nowhere did it say this was happening! The room we were given was at the back and it was very nice - recently renovated and very clean BUT the area is old with dumpy buildings down both sides of the main road. I would never go out at night in this area. I went with my 88-year old Mother for medical tests and explained this when I called to ensure I would get a ground floor room. There was no way we could walk to a restaurant from this location! AND there was no discount for this place. I will never stay here again.

BWKINGS, General Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Chard, Thank you for your review, and for sharing your feedback and comments with us. I am very sorry to hear that you were not aware of our property being under construction. In an effort to let our guests know about the renovations taking place, we have placed construction notices on our website, Best Western's international website, as well as on third-party booking channels. TripAdvisor has recently added the feature to make hotel reservations through their website, so we are in the process of adding our construction notice here. I am truly sorry for any inconvenience caused. In the future, we recommend you book directly with us, either by phone or through our hotel's website, as our team of highly-trained staff would inform you about the construction taking place before finalising your booking. Again, I am truly disappointed to hear that your experience with us did not meet your expectations. Once the renovations have been completed, I hope you will give us the opportunity to reverse the negative impressions from this recent stay and provide you with a superior experience. Kindest regards, Sharon

hotel doing extensive renovations, and the facility will look very good when complete. But still a very good stay. Office and amenities easy to access. Rooms very good. Full breakfast with lots of choices. Very pleasant staff.

BWKINGS, General Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Geoff, Thank you very much for sharing your review here on TripAdvisor – we really do appreciate you taking the time to review your visit. I am pleased to hear that you still had a very good stay, despite the ongoing renovations. It is excellent that you found our rooms very good, and our office and amenities easy to access. Our business centre is currently located in our temporary lobby during this time, but will be moved to our new and expanded lobby once the renovations have been completed. We are expecting the renovations to be completed by the end of Summer 2016, and with many changes happening, I hope you are looking forward to experiencing our updated property soon! Thank you once again for your review. I hope to have the opportunity to personally welcome you on your stay here. Warm regards, Sharon

Still gets average as the staff were nice and the room was a good size but its a complete building site. They are putting a whole new level on top of a large part of the hotel so as a result we have a crane parked outside our room and builders everywhere, various areas closed off. Will be nice when its finished but if I had been told at the time of booking this was going on I would have stayed elsewhere.

it was a very pleasant experience due to the reception staff. They were helpful, friendly and went out of their way to make our stay comfortable. This was in spite of the hotel being under construction.

The people working at this property are simply amazing. From the front desk to the grounds keeper everyone truly cares about the "guest experience". In the breakfast room, Katy will fill you up and put a smile on your face.

We come every year for business and this was our second year at this hotel. We have always had wonderful staff who really go the extra mile to make you feel welcome! They are always very helpful and super friendly! The rooms are comfortable and spacious. We keep coming back for the great service and convenient location!

This hotel was recommendedby my daughter. She stays here every time she is in the city. It is near Metrotown Mall and Silver City movie theatre. Yes there is construction going on at this time. A necessary evil. I found the staff very friendly and accommadating. They put us on the far side of the hotel to minimize any noise. Very quiet. The room was excellent. Very clean and very comfortable.

Wish we knew it was under major construction. When we pulled in we thought we are staying in the slums! Parking is tight and the entrance is very easy to miss off Kingsway. The room itself was small but clean and nice. The shower head was terrible, not enough pressure. Bed was comfortable. Staff was very friendly especially for the breakfast. Hot free breakfast food was ok..and thats all I can say. Great location as its close to Metrotown and easily accessible to many places. With it being under coonstruction it was juat a very bizarre set up for breakfast. Overall I'd recommend!

BWKINGS, General Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review about your recent stay at our property. I am sorry to hear that you were unaware of our property being under renovations and the inconveniences caused by it. In an effort to let our guests know about the renovations, we have placed construction notices on our website, Best Western's international website, and third-party booking channels for guests who choose to book online. Had you called us directly to make a reservation, our team of highly trained staff would have informed you about the property's renovations and its status prior to finalising your booking. On a more positive note, I am glad to read that there were elements of your stay that you enjoyed, ranging from our clean and nice rooms, comfortable beds, friendly staff, and our hotel's great location – thank you for recommending us to others. Lastly, I am pleased to inform you that we are aiming to have the renovation project completed by Summer 2016, after which the full amount of parking spots will be available for our guests to use again. Thank you again for your review. I look forward to welcoming you back to our renovated property very soon for a more enhanced experienced. Kindest Regards, Sharon

The hotel is in the middle of major renovation, it is hard to find parking. Be careful when you park at night, I almost hit the construction material left in the parking area (near the restaurant). It is hard to get in and out of the hotel since Kingsway is a major road with lot of traffic (be extra careful when you turn left on Kingsway to get in the parking entrance). One major advantage is the hotel is very close to Metropolis (Metrotown) shopping center. I did not try the Chinese restaurant next door, so cannot make comment. Overall, it is a good place to stay if you like to stay close to shopping center. I would come back when the renovation is completed. If you like to go to Gastown and Chinatown, just turn right on Kingsway, and go all the way to the end. Simple drive.

BWKINGS, General Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to share your recent experience with us. I am delighted to see that you were able to take advantage of our hotel's convenient location. We are fortunate to be ideally situated in the heart of Burnaby; with shopping, dining, and transit in close proximity to our hotel, our guests won't have to travel far. For guests who are driving, Kingsway provides easy access to Vancouver and Trans-Canada Highway. Our property is currently under construction, and we are terribly sorry for any inconvenience caused by it. Your comment has been noted, and we will communicate with the construction crew to clearly mark off the area in the parking lot where the construction material is placed, as to ensure the safety of our guests. We look forward to our final product and hope to welcome you back soon to experience it. Thanks again, and we very much look forward to your future visit to Burnaby, BC. Kind regards, Sharon

I had a pleasant experience at the Best Western, as always. The staff were very accommodating, the room was clean, the breakfast was good, and the room was quiet. The internet connection was a little spotty at a couple of points, but overall, the location was convenient and the nearby amenities were easy to access.

BWKINGS, General Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Adrian, Thank you for taking the time to review your recent stay at BEST WESTERN PLUS Kings Inn. It is wonderful to read that you had a great stay and found our team to be very accommodating. I am also glad that you enjoyed the clean and quiet room, our complimentary buffet-style breakfast, and our hotel's location – it is always wonderful to hear such positive feedback. Thank you once again for your review. We look forward to welcoming you back to our updated property soon! Kind regards, Sharon

ok, a little bit below than average, comfortable room, but very small, the renovation was on when we stayed. It's good location though, if you like to shopping in the Metrotown Mall and Crystal Mall...

BWKINGS, General Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Valued Guest, Thank you for taking the time to post a review on TripAdvisor and for sharing your concerns with us. I am disappointed to read that the accommodation did not meet your expectations with regard to the size of your room. Please note that we do have other room types available with a larger space (i.e., a room with two queen beds or a suite), which may better suit your needs. If you had informed us of your dissatisfaction at the time, our team would have gladly assisted you with a room move. Nevertheless, thank you for highlighting what you did enjoy – I am glad our location worked well for you. Many of our guests find our location very convenient, as we are close to Metrotown, the second largest shopping complex in Canada. Guests can board the 106 Metrotown Station bus from the bus stop in front of our hotel and arrive at Metrotown, Station Square, and Crystal Mall in about eight minutes. Although our property is still under renovations, we expect it to be completed by the end of Spring 2016. Once the updates are finished, I do hope to have the opportunity to welcome you back for a more enhanced experience with us. Kind regards, Sharon

Great Chinese restaurant attached to hotel. Would have been nice to know that facility was under a major renovation when booking. A bit tricky to get in and out of hotel as it is on a major feeder street.

BWKINGS, General Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Patti, Thank you for writing a review following your recent stay at our property. Whilst I am happy to read that you enjoyed the food from the on-site restaurant, I am sorry to learn that you were not aware of our property being under renovations. We have placed renovation notices on our hotel's website, Best Western's international website, as well as other third-party booking sites to notify our guests who are booking online. If you booked directly with us by phone, our staff would also have informed you about the renovations taking place and its current status prior to finishing your booking. The renovation project is expected to be completed by the end of Spring 2016. I look forward to welcoming you back soon so you may enjoy our hotel's updates. Kind regards, Sharon

Excellent location and close to shopping and restaurants. Very friendly staff and clean rooms. Good breakfast. Usually would be a 4 rating, but hotel was under construction. Felt we should have been informed they were working on the hotel when we booked.

I do overnight stays about once a month and when I'm in Burnaby I always stay here. The rooms work really well, check-in/out is always quick and friendly. Great value for the room I get. I'll be back again and again.

This is our "go to" hotel on our trips to Vancouver. It is well-located for our needs. If we choose to use public transit, it is just a short walk to a sky train station. Breakfasts are very good. Price is also very good.

I stayed here recently for work. I was concerned when I pulled up as the exterior is under renovation. However the room was comfortable and there was no construction noise while I was there (I wasn't around during the day). The staff are also super friendly and welcoming. I would definitely stay again!

I stay here with my mum for a holiday we stay here a week and love it so close to restaurant that we like the bed was good and I got a good sleep mum took the couch bed and she love it as it not to high for her to get in it the free hot breakfast was ok but not mine choice little sausage aka cocktail but there do have sausage patties other days and they good the only thing I did not like was the cable tv need more choices but all ready book for end of this year Tys to all that help us here

I love staying at this hotel - close enough to Vancouver and Skytrain but not to close. It's about a 5 block walk to the skytrain and there are plenty of restaurants close by. This trip we took the train from Seattle and then spent our vacation on public transportation. Building is being remodeled but no work noise during the evening and they don't start too early in the morning. In the summer they have a nice outdoor pool.

Hotel exterior under renovation but they've finished the rooms. Great value due to outside look and upgraded rooms that are newly reno'd. Comfortable beds and I had the best sleep in weeks spent on the road. Breakfast hot / fresh / cold with fruit too. Coffee good.

Comfortable.. Some construction going on but at work during day so not much of a bother. Breakfast is good. Front desk staff and housekeepers are awesome they are attentive and quick to answer any questions or deliver towels etc. There is a bar down the road but I'd avoid that ( rude staff rather be on phone than serve).

I wouldn't stay here if I had a choice and if I had needed to stay any additional time beyond the one night I would have changed hotels. On-site construction is a big problem that impacts almost everything about your stay. Find somewhere else.

A dark evening Construction Site is your first impression, since the Kingsway front is taped off and the road entrance leads around the back to the centre of the hotel with half of the parking blocked off and some construction equipment parked. You question the logic of your choice, until you enter the temporary lobby and are greeted by a very friendly and helpful evening desk clerk! She is enthusiastic about the end result for the hotel but is concerned that completion has been delayed, and is genuine when she says that she is available if you experience any difficulty with your room or anything else. The hotel was very conveniently located for my business activities and close to public transportation if you choose not to drive. The room was older, but well maintained and cleaned and everything worked! The staff were extremely friendly and helpful and the evening desk clerk did get the opportunity to assist me when I had a parking problem on my third day. She rose to the occasion and my perceived problem evaporated as quickly as it had arisen. There was no construction noise, but I was away during the daytime. Like most old hotels there was not sound deadening between my ceiling and the room above, which was occupied by early rising people on one of my three nights I stayed. The price was very reasonable and may increase after the construction period, due to the prime location and comfortable atmosphere.

I recall this hotel to be old, but they have and are doing a major renovation here. It looks great. Everything from the exterior to the interior says that the owner cares! Receptionist was very polite and it was a smooth transaction. We rented a lower floor room, two queens. Air conditioner was quiet. I guess one negative was no microwave in the room, but it did have a mini bar fridge. The internet was awesome. The continental breakfast was essentially average, although the lady working it was very nice. I have nothing that would warrant a negative on this hotel.

Pleased with the hotel ,major renovations are underway but still happy with the stay,hotel is close to where we had appointments and easy to get to from major highways ,airport etc . Will stay again on next trip and advise friends and business partners how good it is!

We realize you were under construction. However, we would not stay there in the near future until we knew if all was complete. We would phone first....as we had travelled from Kelowna, it/this was closest to our dinner meeting with close friends.

Best Western on Kingsway is conveniently located for my business trips in that area. The staff was friendly and helpful but the hotel is undergoing major renovations so the construction did create some challenges in moving about through the property by foot and by car. I look forward to returning after the work is done.

This BW is being renovated in a major way. Probably very noisy during construction hours. Not very appealing environment. Dark paint colour and dim lighting in access hallways. Sealed windows meant AC only source of fresh air and AC was impossible to set to agreeable setting. Had to put chairs covered with bedding to direct noisy AC cold air away from beds in order to sleep. Breakfast was a redeeming feature. As advertised and lots of it!

BWKINGS, Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Diane, Thank you for your review. As you've stated, our hotel is undergoing a major exterior renovation. This project also includes replacing the windows, walkways, and ceilings outside of the guest rooms. Our hotel has the layout of a motel, which means that room access is from the outside of the building. The sealed windows are for the safety of our guests in order to prevent the possibility of an intrusion as the walkways are located on the outside. We sincerely apologise for any inconvenience caused by the AC system. On a more positive note, we are glad to learn that you thoroughly enjoyed our complimentary buffet-style breakfast! In the future, please do not hesitate to let us know if you have any issues or concerns during your stay – our staff would be more than happy to provide you with assistance if possible. Thanks again, and we hope your business travels will bring you back soon!

Chose this hotel for beeing close to metrotown mall We used it as jump off spot for our vancouver shopping trip Room was clean had nice interior a good bed a fridge and was clean. Warm breakfast was included. Wifi was a bit slow. Front end is under reno right now. We walked shopping. Free parking.

BWKINGS, Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Sam, Thank you for your review. We are very pleased to know that our hotel's proximity to Metrotown suited your needs. Our hotel is indeed conveniently located so that our guests can experience easy access to shopping in Burnaby and Vancouver whilst staying with us! We are glad that you took advantage of our complimentary offerings. Thank you very much for staying with us, and again for taking the time to review your stay. Our hotel's major exterior renovation project is expected to be completed by Spring 2016. We look forward to welcoming you back after this time so you can experience our updated look and new additions! See you soon!

Although the exterior of the hotel is a bit older (they are undergoing renovations), the rooms are of decent size and clean, and came with everything you would need to be comfortable. I had a good night's sleep on the reasonably firm bed.

BWKINGS, Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Alexander, Thank you very much for taking the time to review your stay at Best Western Plus Kings Inn. The exterior of our hotel is indeed a bit older, and we are currently in the process of updating our look as part of our hotel's renovation project. Other changes and additions you can expect once the renovations have been completed are a new and expanded lobby, a fitness room, a porte-cochère, elevators, and more! Thank you again for your lovely comments and for taking the time to review us. We hope we will have the opportunity of welcoming you back in the very near future, so you can have the pleasure of these changes in full!

Hotel is under major renovations. But it was still a great place to stay. Was central for me going from Surrey to downtown. Was a little noisy in the mornings but nothing that woke me up. The pool is heated and I wish I'd had time to have a dip. With your room key you can work out across the street at Steve Nash fitness which was a big plus for me. Comfortable bed.

BWKINGS, Manager at BEST WESTERN PLUS Kings Inn & Conference Centre, responded to this review
Dear Zenon, Thank you for taking the time to review your experience at Best Western Plus Kings Inn. It was a pleasure to have had you stay with us, and we are delighted to learn that the construction taking place did not disturb your sleep. The renovation project is expected to be completed by Spring 2016. You will be pleased to know that one of the new additions include our very own fitness room on our property. We look forward to welcoming you back in the very near future so you can experience our hotel's updates and new amenities!