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Best Western Plus Vancouver Airport Hotel, Vancouver

1041 Marine Drive SW, V6P 6L6, Vancouver, Canada - See on a map
Best Western Plus Vancouver Airport Hotel - When your travels take you to Vancouver, stay at the Best Western Plus Vancouver Airport Hotel and take advantage of out Park N Fly packages. The Best Western Plus Vancouver Airport Hotel is ideally located in the center of Vancouver. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the Best Western Plus Vancouver Airport Hotel located approximately 5 minutes (3. 7 km) from the Vancouver International Airport (YVR) where it meets the Pacific Coast and Fraser River. Our ideal location is steps away from public transit, and is convenient to Marple neighbourhood, McArthurGlen Outlet Vancouver, Steveston Village and the Fisherman’s Wharf, the Granville Island near Downtown Vancouver, UBC and many more destinations. The Best Western Plus Vancouver Airport provides free Wi-Fi, local calls, business centre and an updated fitness centre with a 24-hour access. Each of the 134 guestrooms have a 43 inch TV, an individual climate control, mini-fridge, in-room safe, and windows that open. We look forward to welcoming you with a variety of booking preferences, such as advance purchase, CAA/AAA, Sleep n Fly packages and Best Western business advantage rates. Book directly through Best Western and receive Best Western reward points that never expire.

Best Western Plus

Vancouver Airport Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 10 guest reviews
NOTE ISSUED
Excellent
0
Very Good
1
Average
3
Poor
2
Terrible
4
REFER TO NOTICE
Business Business
2
Couples Couples
3
Family Family
2
Friends getaway Friends getaway
0
Solo travel Solo travel
2
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Business trip- hotel was booked for me."

2
User 19/05/2022

Front desk staff were incredibly friendly and welcoming. Honestly that's where it ends, the restaurant has no service we gave up and never went back due to brutally slow service. Our room had a broken sink drain that made us change rooms at night. Staff was accommodating, but the place is old and not well maintained, broken faucet handles, chipped tub and sink, hotel needs a makeover for sure. It's a long walk to a sky train and is in an industrial type area. Elevator buttons broken off, our room phone had no labels for all the buttons so couldn't call out. If the staff were not so nice we would have left. Won't stay again.

"The worst best western"

2
mbark81, Winnipeg, Canada 03/05/2022

The white spot service was friendly except you forget or cutlery for our meal The worst is Best Western We paid before Tax for one king bed 160 Was fine to us we did not need to 2 bed There was no breakfast there was a restaurant Name white spot We did checked in we went to our room They was very Strong smell I did ask for non scented room on my reservation We went to front desk to ask for different room They said was no other room they could offer us that's a lie I went on Best Western's website they still had rooms at this hotel or we ask have our money back They said no I could give only half money back just decide to stayed at this best western If we go somewhere else We have paid more and still pay for this hotel in the end we just stayed portion of the windows open eventually by 11 pm the smell went a way at best western Normally I like Best Western But just hotels a dump it's not a best Western plus The only thing it has rooms are clean and we have a shuttle bus We did us the shuttle in the morning The shuttle was okay The staff more training it takes so long to answer their phones too The room we're are clean and bathroom and pillows the hallway need be Renovation The room seemed to be Reynold new new windows they seem old and dirty if you don't care about to smell in room and and service are you sure but it's clean Shuttle that's good

Hotel Management, Other at Best Western Plus Vancouver Airport Hotel, responded to this review
Dear Valued Guest We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels! Regards Hotel Management

"Horrible place. Toilet not cleaned with urine ring, silverfish insects, awful AC unit with trash inside the vent. Etc…."

1
User 03/05/2022

One of the worst places I have ever stayed at and I have hundreds of nights spent in hotels everywhere. Far from being cheap (paid 218$) this should be considered a motel not a hotel. Had to call twice to get a shuttle after waiting almost 45 min at airport. The hotel is dirty, front desk staff nonchalant, room wasn't properly cleaned, terribly noisy facing the street, elevator buttons falling off, had trash inside the vent of the AC/Heater unit, silverfish insects crawling on the bedside table, toilet was not cleaned prior with urine rings on the rim, etc. Etc. No coffee at front desk as mentioned by others. You should be paying 80$ to stay at a place like this. Do yourself a favour, for 30-50$ more you can stay in a decent hotel and avoid this one.

Hotel Management, Other at Best Western Plus Vancouver Airport Hotel, responded to this review
Dear Valued Guest We pride ourselves on delivering a friendly uncomplicated hotel experience during your time with us, we have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology for the negative experience here at the hotel. I will definitely share your feedback with the appropriate hotel departments to ensure that this was an isolated issue that is corrected moving forward. We hope to have an opportunity to better your experience the next time your travels bring you back to the Vancouver Airport area. Regards Hotel Management

"Last-minute reservation"

3
lovethesunnl, St. John's, Canada 30/04/2022

I always use TA reviews as a guide when choosing hotels; however, due to unforeseen circumstances I needed a hotel room for one night near YVR on extremely short notice. I found and booked this hotel on a third party site without completing any research whatsoever. Check in was quick and I advised the employee that I required the airport shuttle at 830am the next morning. This information was recorded. My 2nd floor room was small but clean and included a small coffee maker and supplies. The bathroom is renovated with a large shower (no tub). The hotel is steps from a main thoroughfare so road noise is present. The room faces a construction zone and became quite noisy by 8am but this was not an issue for me. There is an in-house restaurant (White Spot) but no room service is available. Neither breakfast or or coffee/tea is offered in the hotel lobby. On check out, I advised that I had been booked for the 830am airport shuttle; however, the employee had recorded my room# under the 10am shuttle. Thankfully, there was only one other person on the 830am shuttle. The hotel is 5 minutes' drive from the airport. The service from the hotel staff was lacklustre. I'm sure there are better hotels near Vancouver International Airport in the same price range as this Best Western Plus. I just didn't have time to find one.

Hotel Management, Other at Best Western Plus Vancouver Airport Hotel, responded to this review
Dear valued Guest Thank you for taking your time to share your feedback with us and you feedback is extremely useful and valuable for us to improve our service and hospitality from time to time. We are delighted to read that you had an overall wonderful staying experience with us at Best western Plus Vancouver Airport Hotel and your recognition to us definitely giving us great motivation. I am so sorry to hear that the Hotel did not met your expectation and we appreciate any feedback that will offer us the opportunity to improve and hope we get the chance in the future to serve you again. Regards Hotel Management

"Not a Best Western Plus"

1
darlynnemaxwell, Ladysmith, Canada 27/04/2022

Don't stay here ! I do not understand how this Best Western is called Plus. This is a NO plus Best Western. Our cab had to circle around many times to find enter to lobby , finally had to pull over on busy highway to let us out. No coffee in lobby like we were told suppose to be for early morning flight . Location is in busy traffic area on main rode to airport. Had to call for toilet paper as it was almost empty roll. We were given a number to call for shuttle when we when we landed back home . Only to listen to their message about their hotel over and over again . No one ever answered phone so we took cab back to hotel .Was Disappointed tired and angry in shuttle service. D. Maxwell

Hotel Management, Other at Best Western Plus Vancouver Airport Hotel, responded to this review
Dear D. Maxwell Thank you for sharing your experience in regards to your recent stay at Best Western Plus Vancouver Airport Hotel. We pride ourselves on delivering a friendly uncomplicated hotel experience during your time with us, we have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology for the negative experience here at the hotel. I will definitely share your feedback with the appropriate hotel departments to ensure that this was an isolated issue that is corrected moving forward. We hope to have an opportunity to better your experience the next time your travels bring you back to the Vancouver Airport area. Regards Hotel Management

"Very Disappointing"

1
hlwishlow, Calgary, Canada 21/04/2022

This hotel should not be rated as a Best Western Plus! The building is older and shows it's age. Metal items in the rooms such as bathroom fixtures, closet door slides are rusted and marked.Rooms and hallways very tired and worn looking. Three USB ports in the room, only one of which worked. Bathtub chipped. Bed was comfortable and clean Front desk staff at checking was rude and uncaring of not only my situation but that of a guest in front of us who was already checked in and complaining of no heat. He was told there was no maintenance or housekeeping staff on duty to assist and it would have to wait for the next day! After protesting that his wife and child needed heat the front desk clerk asked him to wait to the side until he had dealt with us and one other group checking in. Daytime staff not much better, no empathy for difficulties encountered. “Could care less attitude!” There is no coffee in lobby or breakfast available. There is a White Spot on the premises that does not open until 8 am and there is no voucher issued by the hotel toward any breakfast, as is the case in many other BW locations that also have restaurants! There was a homeless person digging in the dumpster in the hotel parking lot at around 11 pm when we checked in and a woman hanging around outside by the front door striking up conversations with male guests! Despite the available hotel shuttle to the airport, this hotel is not good value for your money. I am a diamond level member with Best Western hotels and find this location the most disappointing in all of the Best Western locations in Western Canada that I have stayed in. Reports to hotel manager resulted in a standard, generic reply! Even a follow up call was unconvincing of any care to rectify the situation at this location

Hotel Management, Other at Best Western Plus Vancouver Airport Hotel, responded to this review
Dear Hlwishlow, We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels! Thank you again for taking the time to complete the survey. Best Regards Hotel Management

"If you have long hair - the showers here are BRUTAL."

3
User 06/04/2022

I stayed here on the way to/from Mexico, just overnight. Didn't need anything fancy. The staff here are very nice, and it is convenient having White Spot attached to the hotel for a meal, as well as a free airport shuttle. The room itself was okay. Linens were modern but fixtures are quite dated. Poor lighting for makeup, but the bed was comfy and the towels were really nice. The deal-breaker here for me though, is the shower. The dreaded "low-flow" shower heads that save NO water, they just make my shower take 3 times longer as it's next to impossible to rinse the shampoo/conditioner out of long hair. UGGG. So frustrating. Will not stay again due to the awful water pressure. But if you're a man or have short hair (or don't shower) then this place may be just fine for you.

Front Office, Guest Services / Front Office at Best Western Plus Vancouver Airport Hotel, responded to this review
Dear 547leev, We are grateful you gave Best Western Plus Vancouver Airport a try. Thank you for sharing your thoughts about our restaurant access and shuttle bus services, as well as our amiable service staff. It is encouraging to learn that these features helped you enjoy your time with us. We do apologize, however, that complications with the in-room water pressure, as well as with the room lighting proved disappointing. We apologize for these miscues and will be sure to correct them, so they don't happen in the future. Please don't let such annoyances prevent you from enjoying Best Western Plus Vancouver Airport whenever you may return to the city. Regards, Hotel Management

"No coffee ? How is this a BW plus?"

3
VancouverColleen, Surrey, Canada 30/03/2022

Did the job before early morning flight . Like the free shuttle. Very disappointed they are not offering coffee in the lobby. In the room they offer one coffee and one tea bag …no cream. Mattress was a bit worn and leaned to one side . I would probably stay somewhere else next time.

Hotel Management, Other at Best Western Plus Vancouver Airport Hotel, responded to this review
Dear VancouverColleen, Thanks for taking the time to leave your review about Best Western Plus Vancouver Airport Hotel. We apologize that we were unable to meet your expectations during your stay. Your feedback regarding the coffee in the lobby have been reflected to our concern department for improvements. The mattress are new mattresses that was change recently. We look forward to welcoming you back again and once again, thank you for providing us your feedback. Regards, Hotel Management

"A great stay and the bed was amazing"

4
bcmale1968, Kamloops, Canada 04/03/2022

I am a single traveller. I stayed here with a trip to mexico booked. The hotel is 10 min from airport a shuttle bus is provided. The hotel is clean,quiet and easy to get here by car. There's a restaurant in hotel. Definitely stay again . Price point i stayed on a ffiday and of course price goes up . So take that into context. Definitely stay here again..

Hotel Management, Other at Best Western Plus Vancouver Airport Hotel, responded to this review
Dear bcmale1968, Thank you for choosing Best Western Plus Vancouver Airport Hotel for your stay. I really appreciate you take the time to share positive comment on trip advisor community. We enjoyed reading your review and we are delighted to hear that you enjoyed your stay at Best Western Plus Vancouver Airport Hotel. Thank you for your nice compliments on our service and our hotel facilities. We wish this enjoyable experience will create beautiful memories for you. We look forward welcoming and serving you soon. Regards, Hotel Management

"Oh No dont go."

1
User 20/02/2022

Well where do I begin with this? First thing I have to say is the staff are friendly and very helpful. Then it gets worse from there. As my wife and I were speaking to someone at the front desk, we were attacked my some crazy guy with a walker and threatened. The staff did nothing but watch. Then as we get up to our room to destress and get comfy we pull back the sheets to crawl in to get a power nap before we leave for a while and as I pulled back the sheets I found some one else's blood on the sheets which grossed me out. We also found dirty face cloths, and even the shower still had someone else's hair in it. For a hotel, this place is lacking pride in their work, no one seems to care about anything. I would not recommend coming here.

Hotel Management, Other at Best Western Plus Vancouver Airport Hotel, responded to this review
Dear Thephotoguy250, We are sorry for your unpleasant experience. However we would like to assure you that Cleanliness is the 1st on our priority list. We have a professional housekeeping team and its in our SOP to clean every room everyday followed up with a check by the supervisors on duty. We would like to assure you too that our bedsheets and face cloth are clean professionally. After washing, the supervisors do a post check on every bedsheet and face cloth to ensure that everything is in order. The housekeepers do a secondary check before they layout the bedsheet to make the beds. And it will be followed by the third check by the room supervisors after the cleaning hours before check in time. I would like to assure you that we value the time you spent on providing us feedback, we have also look in depth on the issues. We highly appreciated your comments as it will assist us in becoming better at what we do. We hope for the opportunity to welcoming you back in the future. Regards, Hotel Management

"Disgracefully Mismanaged and Disorganized"

1
User 12/11/2021

This hotel caused us massive stress. Basically because they apparently change their name once a month. It is no longer called “Vancouver Airport Hotel.” It is now called “Best Western.” However, they sent us a confirmation email with the name “Hotel West Signature”, which is the WRONG HOTEL. You would think this is a detail they could get right – their own name. They also sent us an email saying we could call for a shuttle from the courtesy phone at the airport. BUT they did not bother to clarify WHICH hotel we were supposed to call. The courtesy phone at Vancouver Airport did not list Hotel West Signature on their list of hotels to call. Their confirmation email did not give a phone number. We could not find their land line phone number because Google is so confused by them, so we had to take a cab. We asked the cab driver to take us to Hotel West Signature. He had never heard of it. So we gave him the address from the confirmation email. The driver bought us to a shabby looking hotel with a new cloth sign saying Best Western. “This is your hotel,” he told us. “No, it is NOT,” I replied. “We are not staying at a Best Western. We are staying at a hotel called Hotel West Signature.” Then we drove around in circles in the rain, trying to figure out where the Hotel West Signature was. My wife and I, and the cab driver, were trying our best to stay calm, but getting a bit snippy with each other. We very nearly had a car accident. Eventually we managed to understand that the cab driver was saying that the Best Western was in fact at the address we had given him, so therefore it must be the right hotel. So back we went to the shabby hotel. I asked them if we had a reservation, and found out that we did. In the meantime I had to apologize to the irate cab driver for getting snippy with him. It was not his fault. The fault lies with a totally useless hotel administration who change their name and do NOT BOTHER to change their letterhead on their email, so that the poor hapless customer literally does not know the name of the hotel they are going to stay in. ALL OF THIS could have been prevented if someone took 5 minutes to change their email so that the name on the confirmation email matched the name on the physical hotel. And then they compound it by telling you to phone for a shuttle, BUT DO NOT BOTHER to tell you in the email WHICH HOTEL YOU SHOULD PHONE. We STILL do not know what you should call for a shuttle from the airport. I asked them about it, and they just looked blank. They said that they did not know if the courtesy shuttle sign had been updated, and did not know what they were listed as. It seems that no one actually knows what this hotel is called, including the workers. If you Google the address, it comes up as The Coast Vancouver Airport Hotel. The cloth sign outside says Best Western Plus. In the email confirmations, it is called West Signature. In all my life, I have never seen such a shoddy mess of an excuse for a badly run hotel. And the final straw? We battled to find our room because it was un-numbered. Who ever heard of a hotel room with no number on it? The staff said they are rebranding and don't know what their name is yet. THAT IS NO EXCUSE for making your customers' lives so stressful. Also, they advertise that they have a gym, but when we visited, they said it was closed for renovations. The room was not pre-heated when we arrived, and was quite cold. The internet worked well, which surprised us. Also, the internet password is printed on the room key, which is convenient. The room was clean, and had the correct configuration that we had requested. Very basic, but comfortable enough for one night. The Cable TV was pretty good. The only restaurant option is a White Spot. You get 10% off with your room key. It is located right in the hotel, and the food was fine. Don't believe them when they say it is “in a regional park.” That is utterly inaccurate. You are located directly on a very busy major road (SW Marine Drive). Luckily, we were on the non-road side, so the room was quiet at night. The shuttle is excellent, once you can figure out how to catch it. The driver was careful, and very polite and friendly. Definitely the only reason to stay in this hotel is the convenience of the shuttle. They even let us use the shuttle to go and get our COVID-19 tests at the airport, and then come back again. So that was a big point in their favor. The check-in staff were polite but unfriendly. I suspect that is because when we came in, my wife was distraught, and I was furious. They took absolutely no responsibility for causing our distress with their shoddy mess of communications. Not a word of empathy, and certainly not a hint of an apology. I actually think they were incapable of understanding that misrepresenting the name of your hotel in your email communications, and failing to give vital information about the shuttle phone number, is extremely disruptive for your guests, and utterly disrespectful of them. I would rather sleep on a chair at the airport than ever use this hotel again.

"Smelly and shabby"

3
User 25/09/2021

Nice staff but the Coast Airport Hotel is not nearly as nice as the photos would suggest. It's actually pretty run down and not in the best area of town. The rooms had been renovated at some point in the past year or two but the quality of the renovation was very poor. Looked like a 12 year old slapped one thin coat of paint on the walls. In the bathroom you could see the brush strokes clearly with the old paint showing underneath. The room also smelled like wet dog and was super humid. After about an hour I figured out that the carpets had recently been shampooed which was great but they hadn't dried yet so it was a pretty uncomfortable, humid, smelly night for us. Luckily we only needed a place to lay our heads for one night as we were off to an early flight at YVR the next day. Not very relaxing though. Not recommended.

"not the best experience"

3
User 23/09/2021

Not a great location. Very busy and noisy. Forgot something in the room-called the same day I checked out and they could not find it. Was very disappointed. As the item was not of value but it just meant a lot to me. I would not recommend it when you travel with family.

"You get less than what you paid for"

1
User 19/09/2021

Horrible experience overall. From late and problematic shuttle service (30 minute wait when front desk tells me just 5 minutes and check engine light making a constant beeping sound), to terrible hotel aesthetic (Walls were peeling, elevator trims were falling off, Room paint was peeling, bad odor, noisy AC unit), I would no suggest anyone to stay in here unless it is revamped

"good"

5
devoncleghorn7, Lloydminster, Canada 11/09/2021

I had a really good stay i dont know why this needs to be 200 words or why im getting so many emails regarding this but i would reccomend family and friends to stay here as well the room was good kept clean and was a good price nice and close to the air port thankful for the shuttle service

"I got an insect bite from the bed"

2
anniemaranan23, Vancouver, Canada 11/09/2021

For first time I got a bugs bite for sure it's from the bed and it's swollen and red until now and it's so itchy, I saw hair on the washroom floor, The worst is the aircon it's too noisy I can't sleep !!!hope you can change that

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