SureStay Plus Hotel by Best Western SeaTac Airport, Seatac
The SureStay Plus Hotel by Best Western SeaTac Airport is ideally located in the center of Seatac. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals. Welcome to our brand new SureStay Plus Suites Hotel by Best Western SeaTac Airport located right next to SeaTac Airport where you will experience superior guest service designed to make your stay affordable and memorable! Located only 0.60 miles from the Seattle Tacoma International Airport, this 100 percent non-smoking hotel features well-appointed guest rooms and suites, each equipped with cable television channels and complimentary Wi-Fi and high-speed Internet access. Start the day off with a complimentary hot breakfast buffet featuring make-your-own waffles and other delicious breakfast items! Guests will also appreciate the complimentary airport shuttle and Park, Sleep and Go packages. Only 14.5 miles from the heart of Seattle, guests staying at the SureStay Plus Hotel by Best Western SeaTac Airport will find themselves close to many of Seattle's key attractions such as the Space Needle, Pike Street Market, Seattle Center, and the Westfield SouthCenter Mall. Easy access to the Light Rail link which offers fast service to downtown Seattle to downtown Seattle with stops at Safeco and CenturyLink Field (home of the Seahawks and Mariners). Enjoy an afternoon of fun at Wild Waves or Enchanted Village located only minutes away or spend the afternoon touring the Boeing Museum of Flight. The Alaska Cruises Terminals are located only 15 miles from the hotel, making the hotel ideal for travelers getting ready to enjoy an Alaska Cruise vacation. Our friendly, helpful staff at the SureStay Plus Hotel by Best Western SeaTac Airport is ready to ensure your stay by providing excellent guest service and creating memorable experience!
SureStay Plus
Hotel by Best Western SeaTac Airport
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"Room is fine outside has problems"
I was hesitant after reading many negative reviews. However once I got into the hotel room all was fine. The air conditioner worked , the room was immaculately clean , which is what I look for. However here are the negatives: The entrance to this hotel is completely weird and strange. It looks like a back door and you're not sure if you should walk in.... the lobby is a complete joke and looks like a basement. The eating area is the size of a closet. One of the most uninviting hotel entrances I have ever seen. Upon entry the young lady working at the desk was lounging on a couch reading a magazine I have never in all my hotel years seen this !!! most hotels provide employees a place to go into the back if nothing is happening I just found this a bit off putting. With this entrance I was really nervous, but by the time I got up to my room I was reassured. While there's nothing to do in the hotel and no workout room the room itself is good. It served its purpose but I will not be back. I will honestly say I only stayed here to work towards the 4 stay, 20000 point Best Western bonus promotion that was going on.
"Poor maintenance and long wait for airport shuttle."
Takes forever for the airport shuttle to pick you up to hotel even it's only a 5 minutes drive away. The rooms are broken and dirty, won't use this one again. So far the worst experience of Best Western hotels I ever had, disappointed.
"Poor airport to hotel servive"
Waited over an hour outdoors at the airport with temperature in the 30's for the hotel shuttle to pick us up. We called the hotel several times, but that didn't seem to help. We were getting ready to find another hotel when the bus finally came. Both of us were shivering vio;ently by that time. We left a note for the hotel manager describing our complaint, but so far have not had a reply.
"Great Stay between Flights"
Super clean. Very quiet. Fantastic breakfast … better than most 4 & 5 star hotels I have stayed at. Shuttle is prompt and the will pick up a solo traveler (me). FYI at first it was a bit jarring due to upgrade construction but you soon realize that at night it is super quiet. Highly recommend this hotel.
"My stay at sure stay plus Best western in Sea tac Washington "
The staff and supervisor was very nice and patience with me being from the state of California. This is my second stay at the sure stay plus Best western. New remodel inn Seabtac Washington. Breakfast, eggs, sausage, toast, cereal, bor cold, muffins, danishes, coffee, tea, hot chocolate. This is a real Breakfast, not continental, Breakfast like you would eat at home. If ever you come to Seabtac Washington outside of Seattle Washington, you want to stay at sure stay plus Best western. 19260 S. 28th Ave. Seabtac Washington. Happy new year's everybody.
"(Not so) Sure Stay"
Screens visibly broken off of rooms' windows; an intermittent odd dripping sound coupled with no hot water (lukewarm at best) is my experience at the (not so) SureStay Plus by Best Western. C- at best
"Nice room and comfortable bed"
The staff were friendly and the rooms were very nice and the service was excellent. The breakfast had a nice variety and was served hot and fresh. The coffee was the best part of the morning and was very fresh!
"Quiet and Comfortable"
I needed a location that was easy for a work training. This hotel was close to freeways, tons of restaurants and super quiet even though right next to major airport landing strip. My room was clean and bed was very comfortable!
"Confirmed King room, only got a Queen"
If you book a specific room, it should be available when you get to the hotel. I was told I would get a Queen Suite at no extra charge. How nice of them. It's like buying a sofa and having a live seat delivered but told no charge because it's better.
"Stay away !!"
I will preface this review, by saying I travel a lot and this place was a disaster. Our hotel room smelled of smoke and carpeting needs to be replaced. Sketchy homeless person living in car in parking lot who followed us around. Staff was rude at check in.
"Beware!"
I haven't even checked in yet (12:45pm) and this hotel doesn't offer early checkin. Even with an added fee. You would think being new to the area and so close to the airport, they would offer early checkin for the airport travelers. But nope! They stick to their 3pm checkin. Every other Best Western that I have stayed at offers early checkin. Especially being a rewards member. I will definitely be thinking slot more about my next stay with the chain. Sad!
"Avoid this place. Dishonest and discourteous"
They charge you for a hotel stay when you aren't even there and then they call you at 3in the morning and berate you for being late. The customer service was abysmal. The automated phone service hangs up so you can't even reach the hotel. Stay away
"Musleading ad"
Booked this for my daughter because in their ad it says clearly *breakfast included". Well guess what, when my girl went down they said you have to book the bfast and pay extra for it. I think i know what bfast included means. Bad show guys.
"Racist Staff and Nasty Facility"
Front desk staff very rude and racist to 60 year old Military veteran with a handicap disability. Room was dusty and nasty, both TVs didn't work. Staff advised me to pull out my cell phone and watch TV on YouTube. Then lied saying he had no more rooms, tried to put me out on the street at 12:00pm at night. Thank God. A booking agent stayed on the phone with me recording his words and actions until I received a new room for the night. The experience was a nightmare.
SureStay Plus Seatac, Owner at SureStay Plus Hotel by Best Western SeaTac Airport, responded to this review
We believe that you reported to the wrong business. We don't have a handicapped room with two TVs. All our rooms are completely renovated rooms with new carpet, furniture, vanity tops, and new windows. Thanks. Manager SureStay Plus Seatac
"Do NOT stay here! False photos! Zero Rating!"
This hotel is a dump. Do NOT stay here. Especially, if you look forward to a pool. There are photos that are NOT of their hotel OR rooms. You get the feeling of doom the moment you walk in. They have tried to disguise it. The front desk staff was wonderful. So, you have hope it will be ok. The area to check in is tiny. Everyone is on top of each other. Our room was really far away from elevators. There aren't luggage racks. The elevators are old and difficult to get luggage onto. The carpet is old and difficult to roll luggage on. You open your door and it's poorly lit. The carpet is disgusting. There are bulges on the perimeter with dust, debris, toe nails, etc...The floor of the bathroom is disgusting. There were cleae hair ties, dirt, and debris. The tub had all sorts of hair. The toilet hardly flushed. The walls had tons of different colored patchwork and cracks. Everything was very outdated. The bathroom door doesn't open all the way. The light turns on after 3 or 4 tries. We didn't want to touch anything. We had a 4 am leave time. We decided to just tough it out, bc it was 7pm and we have a 3 year old. We decide to try to just go use the pool. That's the only reason why I booked this place to begin with. The pool itself is smaller, old, and cold. There are no towels. The tables were all gross with food and drink spills stuck on. The floor is SO gross with HUGE clumps of hair and food bits every where. We put on our best face for the 3 year old. We will never stay at a Best Western or affiliated hotel again. Worst Western.
"A total mess with room keys"
The location is in the back yard of a Comfort Inn and it appears most of the parking spaces at this location belong to that chain. The real problem for us was being given room keys to an occupied room. They people were given the key to our new room. The explanation of how this happened was not much of an explanation at all, and just barely an apology was given.
SureStay Plus Seatac, Owner at SureStay Plus Hotel by Best Western SeaTac Airport, responded to this review
We apologize that the front desk made the wrong key for you. The situation happened when a new front desk staff gave the room to a guest before you without saving the room assignment. We will train new staff better on this one. We have another 89 parking spaces behind the building with gates. Thanks. Manager SureStay Plus Seatac
"Bulent Durlanik"
This is the worst room that I ever met. The video is showing you how bad is the room. On top of this we pay 243$. The receptionist Kim was real rude. The breakfast was catastrophic . The staff was saying there is enough knife to serve!!! Nothing is in the standards of Best Western.
SureStay Plus Seatac, Owner at SureStay Plus Hotel by Best Western SeaTac Airport, responded to this review
First we think you might make mistake in your statement, because the room you stayed has two Queen Beds. Kim was from Mexica and need more training on English communication skill. There must be some miscommunication between you and her. She is very nice, customer-oriented Front Desk staff even though she needs to improve too. As you stated, we do have enough forks in our breakfast area for our guests. We will work hard to make sure the SureStay Plus Seatac will one of the best SureStay in the country. Thanks for your stay. SureStay Plus Seatac
"Stay Somewhere Else"
For breakfast, Eggs were “scrambled” but so hard that they had to cut them into squares, not even close to enough seating, so many people had to stand to eat, and the layout made it difficult to get to the food with the lines for waffles and the toaster. I couldn't find our ice bucket (which ended up being hidden on the back of a shelf in the bathroom), so I called downstairs and nobody would answer. I went downstairs and waited in line for 15 minutes to get to the front. I asked the front desk guy for an ice bucket or if he could tell me where in my room to look for one, and he went to the back and brought out a disgusting, dirty, white container that had written on the outside in sharpie “not a trash can.” I said “do you have a liner?” He went to a drawer and pulled out a trash bag and handed it to me, the bucket had hardened colored liquid in it, dirt, and dead bugs. Needless to say, I didn't use it. The room smelled like someone had just cooked food in our microwave. Would definitely spend a little more and stay somewhere else next time.
SureStay Plus Seatac, Owner at SureStay Plus Hotel by Best Western SeaTac Airport, responded to this review
Sorry about your experience about the ice bucket. We will have our housekeeper department to move ice bucket to the front of shelf so our guest can easily see them when they need it. Thanks. SureStay Plus Seatac
"Do NOT stay here! False photos! Zero Rating!"
This hotel is a dump. Do NOT stay here. Especially if you look forward to a pool. The photos are NOT of their hotel OR rooms. You get the feeling of doom the moment you walk in. They have tried to disguise it. The front desk staff was wonderful. So, you have hope it will be ok. The area to check in is tiny. Everyone is on top of each other. Our room was really far away from elevators. There aren't luggage racks. The elevators are old and difficult to get luggage onto. The carpet is old and difficult to roll luggage on. You open your door and it's poorly lit.the carpet is disgusting. There are bulges on the perimeter with dust, debris, toe nails, etc...The floor of the bathroom is disgusting. There were hair ties. The tub had all sorts of hair. The toilet hardly flushed. The walls had tons of different colored patchwork and cracks. Everything was very outdated. The bathroom door doesn't open all the way. The light turns on after 3 or 4 tries. We didn't want to touch anything. We had a 4 am leave time. We decided to just tough it out, bc it was 7pm and we have a 3 year old. We decide to try to just go use the pool. That's the only reason why I booked this place to begin with. The pool itself is smaller, old, and cold. There are no towels. The tables are all gross with food and drink spills stuck on. The floor is SO gross with clumps of hair and food bits every where. We put on our best face for the 3 year old. We will never stay at a Best Western or affiliated hotel again. Worst Western.
"Not up to BW Standards, but Friendly Staff and Secure Parking"
My husband and I spent one night here before flying out for 1 week. We chose this location because it has a gated, secure parking area behind the hotel where you pay $10/day to leave your vehicle. Most hotels in the area do not. The lobby is small. Staff is friendly and helpful. Our room on the 4th floor had some minor repair and cleaning issues (dusty bathroom floor, spotty chrome fixtures, patched wallpaper, door latch broken), and there was some road and plane noise, but nothing major. The room had a fridge and microwave. The bed was clean and comfortable with plenty of pillows. The morning breakfast bar had hot items (eggs, sausage, etc) with the other usual foods. Seating area is very limited in the lobby. There are no close restaurants within walking distance. The free airport shuttle was crowded due to serving several hotels, so we had to stand on the way to the airport. We were picked up upon return to Seatac, but it took at least 30 minutes after calling because of the route the shuttle takes. We would stay here again only if needing to leave our car in a secure location as theft and vandalism are a problem in the vicinity of Seatac.
SureStay Plus Seatac, Owner at SureStay Plus Hotel by Best Western SeaTac Airport, responded to this review
thanks for your comments. Our housekeeper department will continue to improve their quality of Services. SureStay Plus Seatac
"Great value for money"
The SureStay Plus offers great value for money in the Seattle-Tacoma airport area. Great reliable AirPort shuttle and good hot breakfast included. Very large rooms with good beds, fridge and microwave and a good desk as well. The only remark could be that sound insulation both with the hotel as towards outside is not perfect. But probably not worse than the other chain motels in the neighborhood.