SureStay Plus Hotel by Best Western SeaTac Airport, Seatac

This is the worst room that I ever met. The video is showing you how bad is the room. On top of this we pay 243$. The receptionist Kim was real rude. The breakfast was catastrophic . The staff was saying there is enough knife to serve!!! Nothing is in the standards of Best Western.

SureStay Plus Seatac, Owner at SureStay Plus Hotel by Best Western SeaTac Airport, responded to this review
First we think you might make mistake in your statement, because the room you stayed has two Queen Beds. Kim was from Mexica and need more training on English communication skill. There must be some miscommunication between you and her. She is very nice, customer-oriented Front Desk staff even though she needs to improve too. As you stated, we do have enough forks in our breakfast area for our guests. We will work hard to make sure the SureStay Plus Seatac will one of the best SureStay in the country. Thanks for your stay. SureStay Plus Seatac

For breakfast, Eggs were “scrambled” but so hard that they had to cut them into squares, not even close to enough seating, so many people had to stand to eat, and the layout made it difficult to get to the food with the lines for waffles and the toaster. I couldn't find our ice bucket (which ended up being hidden on the back of a shelf in the bathroom), so I called downstairs and nobody would answer. I went downstairs and waited in line for 15 minutes to get to the front. I asked the front desk guy for an ice bucket or if he could tell me where in my room to look for one, and he went to the back and brought out a disgusting, dirty, white container that had written on the outside in sharpie “not a trash can.” I said “do you have a liner?” He went to a drawer and pulled out a trash bag and handed it to me, the bucket had hardened colored liquid in it, dirt, and dead bugs. Needless to say, I didn't use it. The room smelled like someone had just cooked food in our microwave. Would definitely spend a little more and stay somewhere else next time.

SureStay Plus Seatac, Owner at SureStay Plus Hotel by Best Western SeaTac Airport, responded to this review
Sorry about your experience about the ice bucket. We will have our housekeeper department to move ice bucket to the front of shelf so our guest can easily see them when they need it. Thanks. SureStay Plus Seatac

This hotel is a dump. Do NOT stay here. Especially if you look forward to a pool. The photos are NOT of their hotel OR rooms. You get the feeling of doom the moment you walk in. They have tried to disguise it. The front desk staff was wonderful. So, you have hope it will be ok. The area to check in is tiny. Everyone is on top of each other. Our room was really far away from elevators. There aren't luggage racks. The elevators are old and difficult to get luggage onto. The carpet is old and difficult to roll luggage on. You open your door and it's poorly lit.the carpet is disgusting. There are bulges on the perimeter with dust, debris, toe nails, etc...The floor of the bathroom is disgusting. There were hair ties. The tub had all sorts of hair. The toilet hardly flushed. The walls had tons of different colored patchwork and cracks. Everything was very outdated. The bathroom door doesn't open all the way. The light turns on after 3 or 4 tries. We didn't want to touch anything. We had a 4 am leave time. We decided to just tough it out, bc it was 7pm and we have a 3 year old. We decide to try to just go use the pool. That's the only reason why I booked this place to begin with. The pool itself is smaller, old, and cold. There are no towels. The tables are all gross with food and drink spills stuck on. The floor is SO gross with clumps of hair and food bits every where. We put on our best face for the 3 year old. We will never stay at a Best Western or affiliated hotel again. Worst Western.

My husband and I spent one night here before flying out for 1 week. We chose this location because it has a gated, secure parking area behind the hotel where you pay $10/day to leave your vehicle. Most hotels in the area do not. The lobby is small. Staff is friendly and helpful. Our room on the 4th floor had some minor repair and cleaning issues (dusty bathroom floor, spotty chrome fixtures, patched wallpaper, door latch broken), and there was some road and plane noise, but nothing major. The room had a fridge and microwave. The bed was clean and comfortable with plenty of pillows. The morning breakfast bar had hot items (eggs, sausage, etc) with the other usual foods. Seating area is very limited in the lobby. There are no close restaurants within walking distance. The free airport shuttle was crowded due to serving several hotels, so we had to stand on the way to the airport. We were picked up upon return to Seatac, but it took at least 30 minutes after calling because of the route the shuttle takes. We would stay here again only if needing to leave our car in a secure location as theft and vandalism are a problem in the vicinity of Seatac.

SureStay Plus Seatac, Owner at SureStay Plus Hotel by Best Western SeaTac Airport, responded to this review
thanks for your comments. Our housekeeper department will continue to improve their quality of Services. SureStay Plus Seatac

The SureStay Plus offers great value for money in the Seattle-Tacoma airport area. Great reliable AirPort shuttle and good hot breakfast included. Very large rooms with good beds, fridge and microwave and a good desk as well. The only remark could be that sound insulation both with the hotel as towards outside is not perfect. But probably not worse than the other chain motels in the neighborhood.