SureStay Plus by Best Western SeaTac Airport

Kind of a strange hotel. Very creaky beds and constant train noise nearby. Small rooms and not entirely clean if you take a closer look. There are better hotels in SeaTac for this price.

Gross. Bottom five hotels I've stayed in. Stained carpet, stained walls 😱

I am really surprised this location isn't rated much lower. For starters if you are staying because it is close to the airport, expect to wait a long time to get the shuttle, it is a small van for multiple properties so you could have to wait for multiple trips. It took us over an hour from when we started waiting to get to the hotel. The hotel is outdated and the beds are really uncomfortable. Also when we first walked in our room had the window wide open with no screen in, concerning as it seemed like it could have been accessible for the outside. The breakfast was okay but for the cost of the room I expected a bit better with more selection. The concern is there as many other choices in that are that are much better for the same price.

My son was recently traveling due to being in the military and we had some delays due to weather. I needed something short notice and affordable due to not knowing how long the stay would be. They worked with us on a couple things and made his stay as comfortable as possible and everyone was very polite the whole 5 days he stayed. It is convenient being right by the airport and not having a car. They also provide free shuttle to and from airport which helped my son so much considering he had more than one suitcase and all were over 75 pounds. The staff was so helpful and he never had one complaint. I highly recommend this hotel and if I am ever in the area I will be booking again.

Room was ok, it served its purpose for us the night before an international flight. Sketchy area but like most other cities, most of the airport area is not great. Front desk employee was nice but didn't get adequate vehicle info from us for the long term parking and another employee had to call us later to obtain it or who knows what might have happened with our car. The hotel shuttle though, what a disaster. The shuttle guy on the front end of our trip wasn't very friendly but whatever it was 2am so no one's fully awake that time of day. He was on time and helpful so, good enough. The shuttle on the back end of the trip, not good at all. Our plane arrives at Sea-Tac around 11pm and we get out to the ground transportation pickup area and called the hotel as instructed, hotel guy tells us to wait at stop 3A and the shuttle ‘32' will be along shortly. 20 minutes later ‘32' goes by in the outside lane and doesn't even look over. So we wait and then wait some more then call the hotel again. Same hotel guy tells us ‘32' will be along again “soon.” 32 did come back with a full shuttle and jumps out to tell everyone waiting he can't pick us up but that he'll come back again later on. Then spends 5-10 minutes standing there with another lady waiting while she tells him about her vacation. Another 20-30 minutes goes by and nothing. We try to call the hotel again, as did some of the other people waiting, and the hotel guy never picked up again. Just rang and rang. 32 eventually comes back and picks everyone up and asked us all where we “wanted to go” as though there wasn't only one of two choices. We said where we needed to go (the second hotel name listed on the outside of his shuttle) and he kept asking us where like he had no idea what we were talking about but then drove right there. We asked to be let off in the parking lot and at first he wouldn't open the shuttle doors because he was asking us what seemed like unnecessary questions by that point. By this time it is well after 1am and if all had gone as it was supposed to, we could have already been home by that time. He made it clear he was never going to take us to the hotel lobby entrance so we ended up having to walk around (equivalent of a block) to get the hotel's “clicker” that opens and shuts the gate to their long term parking. Then had to bring it back to the hotel lobby ourselves which is apparently standard procedure for this place. So you end up paying extra for the parking space (expected) and there's no assistance and their shuttle service was pretty bad at the end. We ended up back at home at 3am when the reasonable expectation was 1:30am. Save yourself the time and do the park and stay at the Red Lion directly across and closer to the airport. Their long term parking is handled by MasterPark and they have a 24 hour shuttle that's generally been far more reliable than the experience at Sure Stay. I've traveled a lot over the years and always disappointed when Red Lion is full. Won't stay at Sure Stay again and don't recommend.

We needed some place to stay for an early morning flight out of SeaTac. This fit the bill: clean room, comfy bed, clean lobby, odor free room and free shuttle to the airport. The lobby was clean and the staff we encountered were friendly. Incidentally, I would not walk around outside the hotel at night.

We had a change on a trip home from Hawaii, and at the last minute we headed for Seattle — and we were able to book a room at this hotel. Not only was it affordable, but it was very clean and the staff was very personable! The shuttle to and from the airport was great, & the complimentary breakfast — esp for a small hotel — was more than sufficient! My wife and I highly recommend this hotel!

Hotel's Shuttle Service poor. We waited an hour at SeaTac Airport to be picked up. Called the hotel 3 times to confirm shuttle had been dispatched. Each time they said it was on the way, but it clearly wasn't. The shuttle was also late picking us up from hotel in morning going to airport. Rooms are adequate, but will not stay here again due to non-dependable shuttle service.

The beds are so hard and beyond uncomfortable 😫 the carpets smells like stinky, wet dogs, the car alarms keep going off, the heater is SO loud! Omg, what a freaking nightmare! We have to get up at 4:00 am to get to the airport and will have absolutely no sleep. It is terrible all around. Do not come here if you want to sleep.

The hotel is tucked back, hidden behind the Best Western, so quieter except for the light rail, but it was not noisy. Great greeting when we arrived. Secure parking. 24 hour shuttle Everything from the small lobby, to the elevator, and our room was very clean! This is a no frills hotel, but it does provide a breakfast, and the price was very reasonable especially since we parked our car here for 10 days! Lots of different restaurants just a few blocks up the street. We ate at Dennys. If you're looking for a clean, plain, reasonable place to sleep, this is the one. ⭐️⭐️⭐️⭐️⭐️

Room costs were reasonable, needed GPS to naviagate the back roads leading to the entrance, parking area was sufficient, Reception was friendly and efficient, vending machine 'ate' our U$5 bill but dispensed NOTHING, rooms were spacious and clean, near runway but quiet after airport shut down at midnight then noisy again after reopening at 5am, breakfast selections were very good, vehicle next to ours was broken into overnight (such is life in Seattle these days...).

We booked this hotel on our way back from an international vacation due to our flight coming in late and having a long drive home from the airport. We were pleasantly surprised by the cleanliness of the motel. It was so quiet in the room for being next to the airport. The room was spacious and the beds were comfy. And the staff was very professional and interacted warmly with us and others checking in. If we need to stay near the airport again, we will will definitely stay here again.

Got absolutely no sleep due to generator in parking lot turning off and on all night. About once every 30 minutes it would kick on for minutes and then turn off. Also employee was smoking pot right outside the front door. Don't mind that it's pot, just don't like walking through smoke clouds.

A comfortable hotel, close to Seatac Airport, with an excellent free shuttle service to and from the airport. It is also within walking distance (1 km) to the Angle Lake Light Rail Station which gives easy rapid access to . Recommend buying an Orca card at the station. $3.00 card deposit plus $6.00 daily pass gives 24 hour travel on all transport in the Seattle area. The Sure Stay by Best Western is a great base to tour Seattle and easily get back to the airport when it is time to leave.

The room was very clean, quiet, with a comfortable bed. Amenities as described. Great location, near Seatac, Light rail, and freeways (SR99; SR509 & I-5). Breakfast (available from 6-9 am) not anything special, but selection includes something for everyone.

Perfect stay beforeand after our cruise, beds were comfortable, rooms were nice and clean and they had a decent breakfast. Free shuttle to and from the airport is nice. There is a little restaurant at a casino across the road. The light rail is about a 10 minute walk from the hotel. For 6 bucks you can ride all day to downtown Seattle.

The beds are what I imagine the Olympic cardboard beds to feel like. I've never slept on such a terrible bed and I'm a backpacker. AC was broken on 95° day and thwy wouldn't move us to another room. Unfriendly manager who never apologized. Much better hotels in the area.

Older property that has been cheaply remodeled, don't let the pictures fool you. Everything was old and tired with a quick coat of paint slapped on. Poor quality breakfast buffet with many items missing. Only served for 3 hours, 6 to 9am! Extremely awkward parking situation, more than half the spaces in front of the hotel belong to the property next door and multiple signs warn you that you'll be towed and charged over $600 if you park there. The paltry number of spaces fill up quickly at night and you'll be stuck in the “secured lot” next door. Entering or exiting the lot requires an escort by a staff member, last thing I wanted to deal with at 2am. The Best Western brand should not be associated with this property, it promises a level of quality that the hotel does not deliver.

The beautiful room exceeded my expectations!! Front desk staff very nice, professional and polite. I would stay here again. Breakfast was good. Room was clean and the bed and bedding was so comfortable..slept like a baby. Entire hotel was spotless.

Terrible location. No restaurants within walking distance!!! Do not believe the website. Arrived for connecting flight, tired and hungry. Chose this hotel because it is close to the airport and we are BW Rewards members. Crowded Shuttle and tiny lobby, the size of a gas station restroom, but it smelled OK. Dinner was delivery pizza and vending machine sodas. Breakfast was OK: typical BW hot breakfast.

Softer pillows and bed. The price was great. The staff was overall pretty good. The young guy in the morning wasn't to helpful. The lady at night was pretty helpful with her recommendation. Not far from restaurants. We didn't have a car so we walked. Maybe 8 minutes to restaurant. Close to the link train.about a 20 minute walk.

I've stayed in a lot of Best Western hotels but this was by far the worst. Breakfast was a joke...less choices than other BW hotels and attendant was oblivious to when things kept running out, limited seating, poor decor. Showerhead small with limited pressure, towels very thing. Loud! Check-in woman was very helpful, efficient and welcoming. Check-out man was outside on his phone and only pointed instructions to us when we went outside to find him.

We stayed near the airport prior to a cruise and used airport shuttle. Then we used Seattle Express to get to Pier. Very friendly and helpful staff. Small but nice lobby area. Rooms and breakfast are fine and seems to be good value for the area.

Avoid this hotel Their shuttle is not available when we needed it and was forced to get our young children up at 2:30 am to a shuttle that ended up arriving late. The room was not the cleanest and looked like it needed some TLC Bad small in room Difficult location to find as it is tucked behind the comfort inn. Check in staff not helpful in figuring a solution for getting us to airport. This is the first and last time we will ever stay here. Best Western should not have their name on this property. This was a disappointment. No manager available to discuss any concerns with. No one at desk at check out- had to call to email receipt.

Perfect sleep and park. I need a new place where I could sleep overnight before an early flight and leave my car. Well, I found it. First of all the parking is a good price Daily and it's in a gated parking lot. My room was spotless. The manager, Lou, and his crew were great people and very friendly. This will absolutely be my new place to stay before a flight at SeaTac.

I am amazed at the negative reviews of this hotel. In my view it is one of the best at which we've stayed; a big, clean room, good facilities and friendly, professional staff. The airport shuttle was speedy and efficient. Only the breakfast choices were a tad deficient, but not enough to mark down the place.

We really made a bad decision. My husband wanted to be closer to car rental return. Wish I had gone with Comfort Inn next door. They have used this cheap floral scented product in the rooms. IF you have allergies, this is a big mistake. I had a headache within 30 minutes and was stuck here. I have NEVER seen or heard of this at any chain hotel. They also had no prepackaged muffins or any option for travelers leaving before 6 am. Not typical at airport hotels we have used. I will not book a part of this Best Western Brand in the future. Excellent experience in Oregon with Best Western Plus. Parking is also a big problem and the lobby is just creepy like an old flop house.

Arrived at the courtesy shuttle stop and called hotel for shuttle. Waited 20 minutes and called hotel again to see if shuttle was on its way (was told it was). Waited another 20 minutes before calling again. By now it's 2:30a, it's cold, and I'm by myself. I'm told “yes, the shuttle is on its way”. Shuttle doesn't get there until close to 3:00a. The hotel is only 1 mile away… if I had known it would take so long, I would have walked. Between the delayed incoming shuttle needing to take the shuttle back to the airport in the morning (I was told to catch the earlier shuttle in order to make it) I was in the hotel all of 3 hours… not really worth the price of staying a night.

At the time when we made the reservation, this location was the cheaper of the 3 Best Westerns in the immediate area. So we chose this one. Upon arrival, we found the parking lot extremely tight to park in and a required separate security deposit at check in. The parking lot is shared with another hotel, so there are parking passes and the threat of a huge tow bill is posted all over. We weren't welcomed as Best Western Rewards members and found the toilet seat up with pee in the toilet when we got to our room. Disappointing and we wouldn't stay there again.

Older hotel, beds comfortable, secure long term parking on site, Breakfast hot and cold items. Shuttle to the airport on time. Had to wait about 20 minutes for shuttle back from airport to hotel. Friendly staff . There is no restaurants on site.

Excellent service and clean. Picked up at airport promptly. Staff were amazingly supportive and kind.

Great stay close to Rapid Transit, easy to get around Seattle. Nice rooms and great staff. Check in was quick and easy. Hotel is close to lots of restaurants within short walking distance.

This hotel is a good place to stay for a night due to its location. However, we have a different time locating the property since it's actually behind another hotel so you can't see it. We had to drive past where our GPS wanted us to turn and then we were rerouted to the street the hotel is actually on. The hotel was very clean and comfortable but they do have a very small parking lot.

CLEAN ROOMS, GOOD SIZE. FRIENDLY AND HELPFUL FRONT DESK STAFF. BREAKFAST WAS GOOD. HOTEL LOCATED CLOSE TO AIRPORT AND TRAIN STATION. WOULD DEF STAY AGAIN, GREAT VALUE

We arrived late, hotel elevator was not working. Our room was on the 4th floor. We had 5 large bags. The front desk person did ask if we needed help to carry our luggage. However we do understand that maintenance issues do happen. Although hotel is old and no maintenance has been done. Patches on walls, discolored paint everywhere. Although staff is trying there best and friendly.

I stayed in the hotel two nights while visiting a relative in the hospital. When I came back to my room the evening of my second day, all my belongings were gone, including supplies for my Cochlear implant. I was able to recover everything fromt the front office except for my Dopp kit and all of it's belongings. Multiple communications with management resulted in them offering me a 20% discount on my next stay. I asked for $50 to replace the Dopp kit and contents, which was more than reasonable. They refused. I would not stay there again, when they don't back up theft by one of their employees. I'm just glad that I had taken my laptop with me. It would have been a different story if I had left these things behind after checking out.

Clean, Quiet, spacious King room with 24 hour shuttle to airport. Front desk staff kind and helpful. Breakfast coffee bar could use an upgrade, but the price is right for the stay! A close Uber ride to dinner. Downside... no good coffee shop in walking distance.

I found the shuttle service to/from airport to be excellent ! My needs were easily met by the hotel and a simple breakfast started my day. Clean fresh and comfortable room. Great small property and reliable internet connection.

We needed a room on very short notice with early check in due to last minute travel rescheduling. The front desk staff answered the phone and was extremely helpful and got us a room right away with complimentary early check in. The location is convenient. The shuttle service is prompt. Room was clean, comfortable and quiet. Highly recommend.

This hotel is near to the airport with shuttle service included. It was the perfect place to stay for one night, for a great price with a hot breakfast included. Our room was clean and we were very pleased overall.

Good location (close to the airport, it was important to me), clean, perfect for shorter stays. Staff was very friendly and helpful. Internet fast enough for my needs, breakfast pretty satisfactorily.

Upon entry the lobby looked decent but once you enter it's disgusting. Entering the room the carpets were dirty and stained. The furniture is very outdated. The sofa has not been cleaned in awhile as food and dust on it. Looks like they tried to paint but a 5 year old could have done a better job. You can definitely tell no money goes back into the property to keep it fresh. Definitely would not recommend

Shuttle service was convenient and on time. Room was spacious and the bed was comfortable. Decor was minimal. This property is very basic, clean and no frills. Request for late checkout was honored. Breakfast had a good variety of choices. Eggs and sausage were rubbery, but the toast and cereal was quite good.

This is a budget hotel and i was not expecting a spa experience. We checked in at 3 in the afternoon This hotel was the worst ive ever stayed in. the person in line in front of me was complaining about the smell of vomit in her room; the front desk representative was new and spoke limited English.She had no idea what to do. there were no other employees and no manager on site, it took sometime but another room was made available. Our room was fine. our problem came the next day when the elevator closed on me, pushing me to the ground outside. several witnesses gave me their contact info. when i reported it to the front desk, the same employee had no idea what an incident report was. Again no manager on site. she finally got the manager on the phone who started yelling at her. he told her he would be in late in the afternoon. There was no form for an incident report on site. they would email it to me. This hotel is not safe. its in a very rough part of Sea Tac and very hard to find.

The staff is very friendly and helpful. The breakfast is standard fare for a Best Western Plus property. The room is a king suite. Very nice room. Very comfortable. Right off International Blvd close to SeaTac Airport. I would recommend very much.

Close to airport. Great front desk staff. Parking is a bit tight. The rooms were clean and beds comfortable. We did not stay for breakfast we needed to be on a 5am flight. The airport is very close which made this location the perfect location. The price was the best around the airport.

The room was quiet, clean, & the bathroom was well designed. The only problem (not really for me) was that the shower curtain rod drooped & the curtain wouldn't stretch across it. The breakfast was too "institutional" for my liking but there was an adequate amount.

No one at front desk at arrival. Charged an extra deposit at check in. Bad information given for airport shuttle. Room not clean. Noisy. Limited breakfast. Sheets scratchy. Terrible experience. I don't recommend staying here

First the good: The room was clean and the internet was fast. Now, the bad: the people. Front desk team member was rude and not a natural fit for hospitality. She was training a new front desk team member who was trying to learn how to do her new job. The instructor was not kind about training her and was not welcoming to me. I know this isn't a Hilton or Marriott property but the rate does not reflect the poor quality of hospitality that I experienced. The breakfast attendant and shuttle drivers were also not natural hospitality workers. I know it's an airport hotel, but a little hospitality goes a long way to help travelers start or end their day.

2 night stay, booked suite for my child to have own space. Tv in her room didn't work. Complained at desk, never got fixed during our stay. I would have let this go but the lady at the desk didn't say anything, no apology and was rude like we inconvenienced her

Went with family to watch a Mariner's and Sounders game (both same day) by the time we got back to the room which was very late we noticed hair on the beds and a few pillows and they SQUEAKED like no other. Every toss and turn, didn't get much sleep. Very expensive room for less than 24 hours you would except a little better quality.

The room was dark and smelly, There were stains on the duvet cover. The sheets had some dirt. I had to take a picture to make sure it wasn't a bug. Overall, my room was run down and not worth the money. I work in the hotel industry and I would not recommend this place to anyone. Sorry…

My parents, who are both in their mid-eighties, flew into Sea Tac airport at 7:00pm on June 18th and were taken to the shuttle pick-up area, my father in a wheelchair. They were left to wait for the shuttle for two hours. My father called the hotel twice and were assured both times that a shuttle was on it's way. Helpful bystanders also called the hotel two times and they were also told that a shuttle was on it's way. The last time my father called the hotel, he was told that if he was waiting for two hours why didn't he just "take a cab". Completely unacceptable response from a business that kept assuring them that a shuttle was on it's way. They finally arrived at the hotel at 9:15pm exhausted and freezing cold. No response from management when my father filled out a survey and outlined his experience with the hotel. Would definitely not recommend.

I was hesitant after reading many negative reviews. However once I got into the hotel room all was fine. The air conditioner worked , the room was immaculately clean , which is what I look for. However here are the negatives: The entrance to this hotel is completely weird and strange. It looks like a back door and you're not sure if you should walk in.... the lobby is a complete joke and looks like a basement. The eating area is the size of a closet. One of the most uninviting hotel entrances I have ever seen. Upon entry the young lady working at the desk was lounging on a couch reading a magazine I have never in all my hotel years seen this !!! most hotels provide employees a place to go into the back if nothing is happening I just found this a bit off putting. With this entrance I was really nervous, but by the time I got up to my room I was reassured. While there's nothing to do in the hotel and no workout room the room itself is good. It served its purpose but I will not be back. I will honestly say I only stayed here to work towards the 4 stay, 20000 point Best Western bonus promotion that was going on.

Takes forever for the airport shuttle to pick you up to hotel even it's only a 5 minutes drive away. The rooms are broken and dirty, won't use this one again. So far the worst experience of Best Western hotels I ever had, disappointed.

Waited over an hour outdoors at the airport with temperature in the 30's for the hotel shuttle to pick us up. We called the hotel several times, but that didn't seem to help. We were getting ready to find another hotel when the bus finally came. Both of us were shivering vio;ently by that time. We left a note for the hotel manager describing our complaint, but so far have not had a reply.

Super clean. Very quiet. Fantastic breakfast … better than most 4 & 5 star hotels I have stayed at. Shuttle is prompt and the will pick up a solo traveler (me). FYI at first it was a bit jarring due to upgrade construction but you soon realize that at night it is super quiet. Highly recommend this hotel.

The staff and supervisor was very nice and patience with me being from the state of California. This is my second stay at the sure stay plus Best western. New remodel inn Seabtac Washington. Breakfast, eggs, sausage, toast, cereal, bor cold, muffins, danishes, coffee, tea, hot chocolate. This is a real Breakfast, not continental, Breakfast like you would eat at home. If ever you come to Seabtac Washington outside of Seattle Washington, you want to stay at sure stay plus Best western. 19260 S. 28th Ave. Seabtac Washington. Happy new year's everybody.

Screens visibly broken off of rooms' windows; an intermittent odd dripping sound coupled with no hot water (lukewarm at best) is my experience at the (not so) SureStay Plus by Best Western. C- at best

The staff were friendly and the rooms were very nice and the service was excellent. The breakfast had a nice variety and was served hot and fresh. The coffee was the best part of the morning and was very fresh!

I needed a location that was easy for a work training. This hotel was close to freeways, tons of restaurants and super quiet even though right next to major airport landing strip. My room was clean and bed was very comfortable!

If you book a specific room, it should be available when you get to the hotel. I was told I would get a Queen Suite at no extra charge. How nice of them. It's like buying a sofa and having a live seat delivered but told no charge because it's better.

I will preface this review, by saying I travel a lot and this place was a disaster. Our hotel room smelled of smoke and carpeting needs to be replaced. Sketchy homeless person living in car in parking lot who followed us around. Staff was rude at check in.

I haven't even checked in yet (12:45pm) and this hotel doesn't offer early checkin. Even with an added fee. You would think being new to the area and so close to the airport, they would offer early checkin for the airport travelers. But nope! They stick to their 3pm checkin. Every other Best Western that I have stayed at offers early checkin. Especially being a rewards member. I will definitely be thinking slot more about my next stay with the chain. Sad!

They charge you for a hotel stay when you aren't even there and then they call you at 3in the morning and berate you for being late. The customer service was abysmal. The automated phone service hangs up so you can't even reach the hotel. Stay away

Booked this for my daughter because in their ad it says clearly *breakfast included". Well guess what, when my girl went down they said you have to book the bfast and pay extra for it. I think i know what bfast included means. Bad show guys.

Front desk staff very rude and racist to 60 year old Military veteran with a handicap disability. Room was dusty and nasty, both TVs didn't work. Staff advised me to pull out my cell phone and watch TV on YouTube. Then lied saying he had no more rooms, tried to put me out on the street at 12:00pm at night. Thank God. A booking agent stayed on the phone with me recording his words and actions until I received a new room for the night. The experience was a nightmare.

This hotel is a dump. Do NOT stay here. Especially, if you look forward to a pool. There are photos that are NOT of their hotel OR rooms. You get the feeling of doom the moment you walk in. They have tried to disguise it. The front desk staff was wonderful. So, you have hope it will be ok. The area to check in is tiny. Everyone is on top of each other. Our room was really far away from elevators. There aren't luggage racks. The elevators are old and difficult to get luggage onto. The carpet is old and difficult to roll luggage on. You open your door and it's poorly lit. The carpet is disgusting. There are bulges on the perimeter with dust, debris, toe nails, etc...The floor of the bathroom is disgusting. There were cleae hair ties, dirt, and debris. The tub had all sorts of hair. The toilet hardly flushed. The walls had tons of different colored patchwork and cracks. Everything was very outdated. The bathroom door doesn't open all the way. The light turns on after 3 or 4 tries. We didn't want to touch anything. We had a 4 am leave time. We decided to just tough it out, bc it was 7pm and we have a 3 year old. We decide to try to just go use the pool. That's the only reason why I booked this place to begin with. The pool itself is smaller, old, and cold. There are no towels. The tables were all gross with food and drink spills stuck on. The floor is SO gross with HUGE clumps of hair and food bits every where. We put on our best face for the 3 year old. We will never stay at a Best Western or affiliated hotel again. Worst Western.

The location is in the back yard of a Comfort Inn and it appears most of the parking spaces at this location belong to that chain. The real problem for us was being given room keys to an occupied room. They people were given the key to our new room. The explanation of how this happened was not much of an explanation at all, and just barely an apology was given.

This is the worst room that I ever met. The video is showing you how bad is the room. On top of this we pay 243$. The receptionist Kim was real rude. The breakfast was catastrophic . The staff was saying there is enough knife to serve!!! Nothing is in the standards of Best Western.

For breakfast, Eggs were “scrambled” but so hard that they had to cut them into squares, not even close to enough seating, so many people had to stand to eat, and the layout made it difficult to get to the food with the lines for waffles and the toaster. I couldn't find our ice bucket (which ended up being hidden on the back of a shelf in the bathroom), so I called downstairs and nobody would answer. I went downstairs and waited in line for 15 minutes to get to the front. I asked the front desk guy for an ice bucket or if he could tell me where in my room to look for one, and he went to the back and brought out a disgusting, dirty, white container that had written on the outside in sharpie “not a trash can.” I said “do you have a liner?” He went to a drawer and pulled out a trash bag and handed it to me, the bucket had hardened colored liquid in it, dirt, and dead bugs. Needless to say, I didn't use it. The room smelled like someone had just cooked food in our microwave. Would definitely spend a little more and stay somewhere else next time.

This hotel is a dump. Do NOT stay here. Especially if you look forward to a pool. The photos are NOT of their hotel OR rooms. You get the feeling of doom the moment you walk in. They have tried to disguise it. The front desk staff was wonderful. So, you have hope it will be ok. The area to check in is tiny. Everyone is on top of each other. Our room was really far away from elevators. There aren't luggage racks. The elevators are old and difficult to get luggage onto. The carpet is old and difficult to roll luggage on. You open your door and it's poorly lit.the carpet is disgusting. There are bulges on the perimeter with dust, debris, toe nails, etc...The floor of the bathroom is disgusting. There were hair ties. The tub had all sorts of hair. The toilet hardly flushed. The walls had tons of different colored patchwork and cracks. Everything was very outdated. The bathroom door doesn't open all the way. The light turns on after 3 or 4 tries. We didn't want to touch anything. We had a 4 am leave time. We decided to just tough it out, bc it was 7pm and we have a 3 year old. We decide to try to just go use the pool. That's the only reason why I booked this place to begin with. The pool itself is smaller, old, and cold. There are no towels. The tables are all gross with food and drink spills stuck on. The floor is SO gross with clumps of hair and food bits every where. We put on our best face for the 3 year old. We will never stay at a Best Western or affiliated hotel again. Worst Western.

My husband and I spent one night here before flying out for 1 week. We chose this location because it has a gated, secure parking area behind the hotel where you pay $10/day to leave your vehicle. Most hotels in the area do not. The lobby is small. Staff is friendly and helpful. Our room on the 4th floor had some minor repair and cleaning issues (dusty bathroom floor, spotty chrome fixtures, patched wallpaper, door latch broken), and there was some road and plane noise, but nothing major. The room had a fridge and microwave. The bed was clean and comfortable with plenty of pillows. The morning breakfast bar had hot items (eggs, sausage, etc) with the other usual foods. Seating area is very limited in the lobby. There are no close restaurants within walking distance. The free airport shuttle was crowded due to serving several hotels, so we had to stand on the way to the airport. We were picked up upon return to Seatac, but it took at least 30 minutes after calling because of the route the shuttle takes. We would stay here again only if needing to leave our car in a secure location as theft and vandalism are a problem in the vicinity of Seatac.

The SureStay Plus offers great value for money in the Seattle-Tacoma airport area. Great reliable AirPort shuttle and good hot breakfast included. Very large rooms with good beds, fridge and microwave and a good desk as well. The only remark could be that sound insulation both with the hotel as towards outside is not perfect. But probably not worse than the other chain motels in the neighborhood.