SureStay Plus by Best Western SeaTac Airport

We arrived late, hotel elevator was not working. Our room was on the 4th floor. We had 5 large bags. The front desk person did ask if we needed help to carry our luggage. However we do understand that maintenance issues do happen. Although hotel is old and no maintenance has been done. Patches on walls, discolored paint everywhere. Although staff is trying there best and friendly.

I stayed in the hotel two nights while visiting a relative in the hospital. When I came back to my room the evening of my second day, all my belongings were gone, including supplies for my Cochlear implant. I was able to recover everything fromt the front office except for my Dopp kit and all of it's belongings. Multiple communications with management resulted in them offering me a 20% discount on my next stay. I asked for $50 to replace the Dopp kit and contents, which was more than reasonable. They refused. I would not stay there again, when they don't back up theft by one of their employees. I'm just glad that I had taken my laptop with me. It would have been a different story if I had left these things behind after checking out.

Clean, Quiet, spacious King room with 24 hour shuttle to airport. Front desk staff kind and helpful. Breakfast coffee bar could use an upgrade, but the price is right for the stay! A close Uber ride to dinner. Downside... no good coffee shop in walking distance.

I found the shuttle service to/from airport to be excellent ! My needs were easily met by the hotel and a simple breakfast started my day. Clean fresh and comfortable room. Great small property and reliable internet connection.

We needed a room on very short notice with early check in due to last minute travel rescheduling. The front desk staff answered the phone and was extremely helpful and got us a room right away with complimentary early check in. The location is convenient. The shuttle service is prompt. Room was clean, comfortable and quiet. Highly recommend.

This hotel is near to the airport with shuttle service included. It was the perfect place to stay for one night, for a great price with a hot breakfast included. Our room was clean and we were very pleased overall.

Good location (close to the airport, it was important to me), clean, perfect for shorter stays. Staff was very friendly and helpful. Internet fast enough for my needs, breakfast pretty satisfactorily.

Upon entry the lobby looked decent but once you enter it's disgusting. Entering the room the carpets were dirty and stained. The furniture is very outdated. The sofa has not been cleaned in awhile as food and dust on it. Looks like they tried to paint but a 5 year old could have done a better job. You can definitely tell no money goes back into the property to keep it fresh. Definitely would not recommend

Shuttle service was convenient and on time. Room was spacious and the bed was comfortable. Decor was minimal. This property is very basic, clean and no frills. Request for late checkout was honored. Breakfast had a good variety of choices. Eggs and sausage were rubbery, but the toast and cereal was quite good.

This is a budget hotel and i was not expecting a spa experience. We checked in at 3 in the afternoon This hotel was the worst ive ever stayed in. the person in line in front of me was complaining about the smell of vomit in her room; the front desk representative was new and spoke limited English.She had no idea what to do. there were no other employees and no manager on site, it took sometime but another room was made available. Our room was fine. our problem came the next day when the elevator closed on me, pushing me to the ground outside. several witnesses gave me their contact info. when i reported it to the front desk, the same employee had no idea what an incident report was. Again no manager on site. she finally got the manager on the phone who started yelling at her. he told her he would be in late in the afternoon. There was no form for an incident report on site. they would email it to me. This hotel is not safe. its in a very rough part of Sea Tac and very hard to find.

The staff is very friendly and helpful. The breakfast is standard fare for a Best Western Plus property. The room is a king suite. Very nice room. Very comfortable. Right off International Blvd close to SeaTac Airport. I would recommend very much.

Close to airport. Great front desk staff. Parking is a bit tight. The rooms were clean and beds comfortable. We did not stay for breakfast we needed to be on a 5am flight. The airport is very close which made this location the perfect location. The price was the best around the airport.

The room was quiet, clean, & the bathroom was well designed. The only problem (not really for me) was that the shower curtain rod drooped & the curtain wouldn't stretch across it. The breakfast was too "institutional" for my liking but there was an adequate amount.

No one at front desk at arrival. Charged an extra deposit at check in. Bad information given for airport shuttle. Room not clean. Noisy. Limited breakfast. Sheets scratchy. Terrible experience. I don't recommend staying here

First the good: The room was clean and the internet was fast. Now, the bad: the people. Front desk team member was rude and not a natural fit for hospitality. She was training a new front desk team member who was trying to learn how to do her new job. The instructor was not kind about training her and was not welcoming to me. I know this isn't a Hilton or Marriott property but the rate does not reflect the poor quality of hospitality that I experienced. The breakfast attendant and shuttle drivers were also not natural hospitality workers. I know it's an airport hotel, but a little hospitality goes a long way to help travelers start or end their day.

2 night stay, booked suite for my child to have own space. Tv in her room didn't work. Complained at desk, never got fixed during our stay. I would have let this go but the lady at the desk didn't say anything, no apology and was rude like we inconvenienced her

Went with family to watch a Mariner's and Sounders game (both same day) by the time we got back to the room which was very late we noticed hair on the beds and a few pillows and they SQUEAKED like no other. Every toss and turn, didn't get much sleep. Very expensive room for less than 24 hours you would except a little better quality.

The room was dark and smelly, There were stains on the duvet cover. The sheets had some dirt. I had to take a picture to make sure it wasn't a bug. Overall, my room was run down and not worth the money. I work in the hotel industry and I would not recommend this place to anyone. Sorry…

My parents, who are both in their mid-eighties, flew into Sea Tac airport at 7:00pm on June 18th and were taken to the shuttle pick-up area, my father in a wheelchair. They were left to wait for the shuttle for two hours. My father called the hotel twice and were assured both times that a shuttle was on it's way. Helpful bystanders also called the hotel two times and they were also told that a shuttle was on it's way. The last time my father called the hotel, he was told that if he was waiting for two hours why didn't he just "take a cab". Completely unacceptable response from a business that kept assuring them that a shuttle was on it's way. They finally arrived at the hotel at 9:15pm exhausted and freezing cold. No response from management when my father filled out a survey and outlined his experience with the hotel. Would definitely not recommend.

I was hesitant after reading many negative reviews. However once I got into the hotel room all was fine. The air conditioner worked , the room was immaculately clean , which is what I look for. However here are the negatives: The entrance to this hotel is completely weird and strange. It looks like a back door and you're not sure if you should walk in.... the lobby is a complete joke and looks like a basement. The eating area is the size of a closet. One of the most uninviting hotel entrances I have ever seen. Upon entry the young lady working at the desk was lounging on a couch reading a magazine I have never in all my hotel years seen this !!! most hotels provide employees a place to go into the back if nothing is happening I just found this a bit off putting. With this entrance I was really nervous, but by the time I got up to my room I was reassured. While there's nothing to do in the hotel and no workout room the room itself is good. It served its purpose but I will not be back. I will honestly say I only stayed here to work towards the 4 stay, 20000 point Best Western bonus promotion that was going on.

Takes forever for the airport shuttle to pick you up to hotel even it's only a 5 minutes drive away. The rooms are broken and dirty, won't use this one again. So far the worst experience of Best Western hotels I ever had, disappointed.

Waited over an hour outdoors at the airport with temperature in the 30's for the hotel shuttle to pick us up. We called the hotel several times, but that didn't seem to help. We were getting ready to find another hotel when the bus finally came. Both of us were shivering vio;ently by that time. We left a note for the hotel manager describing our complaint, but so far have not had a reply.

Super clean. Very quiet. Fantastic breakfast … better than most 4 & 5 star hotels I have stayed at. Shuttle is prompt and the will pick up a solo traveler (me). FYI at first it was a bit jarring due to upgrade construction but you soon realize that at night it is super quiet. Highly recommend this hotel.

The staff and supervisor was very nice and patience with me being from the state of California. This is my second stay at the sure stay plus Best western. New remodel inn Seabtac Washington. Breakfast, eggs, sausage, toast, cereal, bor cold, muffins, danishes, coffee, tea, hot chocolate. This is a real Breakfast, not continental, Breakfast like you would eat at home. If ever you come to Seabtac Washington outside of Seattle Washington, you want to stay at sure stay plus Best western. 19260 S. 28th Ave. Seabtac Washington. Happy new year's everybody.

Screens visibly broken off of rooms' windows; an intermittent odd dripping sound coupled with no hot water (lukewarm at best) is my experience at the (not so) SureStay Plus by Best Western. C- at best

The staff were friendly and the rooms were very nice and the service was excellent. The breakfast had a nice variety and was served hot and fresh. The coffee was the best part of the morning and was very fresh!

I needed a location that was easy for a work training. This hotel was close to freeways, tons of restaurants and super quiet even though right next to major airport landing strip. My room was clean and bed was very comfortable!

If you book a specific room, it should be available when you get to the hotel. I was told I would get a Queen Suite at no extra charge. How nice of them. It's like buying a sofa and having a live seat delivered but told no charge because it's better.

I will preface this review, by saying I travel a lot and this place was a disaster. Our hotel room smelled of smoke and carpeting needs to be replaced. Sketchy homeless person living in car in parking lot who followed us around. Staff was rude at check in.

I haven't even checked in yet (12:45pm) and this hotel doesn't offer early checkin. Even with an added fee. You would think being new to the area and so close to the airport, they would offer early checkin for the airport travelers. But nope! They stick to their 3pm checkin. Every other Best Western that I have stayed at offers early checkin. Especially being a rewards member. I will definitely be thinking slot more about my next stay with the chain. Sad!

They charge you for a hotel stay when you aren't even there and then they call you at 3in the morning and berate you for being late. The customer service was abysmal. The automated phone service hangs up so you can't even reach the hotel. Stay away

Booked this for my daughter because in their ad it says clearly *breakfast included". Well guess what, when my girl went down they said you have to book the bfast and pay extra for it. I think i know what bfast included means. Bad show guys.

Front desk staff very rude and racist to 60 year old Military veteran with a handicap disability. Room was dusty and nasty, both TVs didn't work. Staff advised me to pull out my cell phone and watch TV on YouTube. Then lied saying he had no more rooms, tried to put me out on the street at 12:00pm at night. Thank God. A booking agent stayed on the phone with me recording his words and actions until I received a new room for the night. The experience was a nightmare.

This hotel is a dump. Do NOT stay here. Especially, if you look forward to a pool. There are photos that are NOT of their hotel OR rooms. You get the feeling of doom the moment you walk in. They have tried to disguise it. The front desk staff was wonderful. So, you have hope it will be ok. The area to check in is tiny. Everyone is on top of each other. Our room was really far away from elevators. There aren't luggage racks. The elevators are old and difficult to get luggage onto. The carpet is old and difficult to roll luggage on. You open your door and it's poorly lit. The carpet is disgusting. There are bulges on the perimeter with dust, debris, toe nails, etc...The floor of the bathroom is disgusting. There were cleae hair ties, dirt, and debris. The tub had all sorts of hair. The toilet hardly flushed. The walls had tons of different colored patchwork and cracks. Everything was very outdated. The bathroom door doesn't open all the way. The light turns on after 3 or 4 tries. We didn't want to touch anything. We had a 4 am leave time. We decided to just tough it out, bc it was 7pm and we have a 3 year old. We decide to try to just go use the pool. That's the only reason why I booked this place to begin with. The pool itself is smaller, old, and cold. There are no towels. The tables were all gross with food and drink spills stuck on. The floor is SO gross with HUGE clumps of hair and food bits every where. We put on our best face for the 3 year old. We will never stay at a Best Western or affiliated hotel again. Worst Western.

The location is in the back yard of a Comfort Inn and it appears most of the parking spaces at this location belong to that chain. The real problem for us was being given room keys to an occupied room. They people were given the key to our new room. The explanation of how this happened was not much of an explanation at all, and just barely an apology was given.

This is the worst room that I ever met. The video is showing you how bad is the room. On top of this we pay 243$. The receptionist Kim was real rude. The breakfast was catastrophic . The staff was saying there is enough knife to serve!!! Nothing is in the standards of Best Western.

For breakfast, Eggs were “scrambled” but so hard that they had to cut them into squares, not even close to enough seating, so many people had to stand to eat, and the layout made it difficult to get to the food with the lines for waffles and the toaster. I couldn't find our ice bucket (which ended up being hidden on the back of a shelf in the bathroom), so I called downstairs and nobody would answer. I went downstairs and waited in line for 15 minutes to get to the front. I asked the front desk guy for an ice bucket or if he could tell me where in my room to look for one, and he went to the back and brought out a disgusting, dirty, white container that had written on the outside in sharpie “not a trash can.” I said “do you have a liner?” He went to a drawer and pulled out a trash bag and handed it to me, the bucket had hardened colored liquid in it, dirt, and dead bugs. Needless to say, I didn't use it. The room smelled like someone had just cooked food in our microwave. Would definitely spend a little more and stay somewhere else next time.

This hotel is a dump. Do NOT stay here. Especially if you look forward to a pool. The photos are NOT of their hotel OR rooms. You get the feeling of doom the moment you walk in. They have tried to disguise it. The front desk staff was wonderful. So, you have hope it will be ok. The area to check in is tiny. Everyone is on top of each other. Our room was really far away from elevators. There aren't luggage racks. The elevators are old and difficult to get luggage onto. The carpet is old and difficult to roll luggage on. You open your door and it's poorly lit.the carpet is disgusting. There are bulges on the perimeter with dust, debris, toe nails, etc...The floor of the bathroom is disgusting. There were hair ties. The tub had all sorts of hair. The toilet hardly flushed. The walls had tons of different colored patchwork and cracks. Everything was very outdated. The bathroom door doesn't open all the way. The light turns on after 3 or 4 tries. We didn't want to touch anything. We had a 4 am leave time. We decided to just tough it out, bc it was 7pm and we have a 3 year old. We decide to try to just go use the pool. That's the only reason why I booked this place to begin with. The pool itself is smaller, old, and cold. There are no towels. The tables are all gross with food and drink spills stuck on. The floor is SO gross with clumps of hair and food bits every where. We put on our best face for the 3 year old. We will never stay at a Best Western or affiliated hotel again. Worst Western.

My husband and I spent one night here before flying out for 1 week. We chose this location because it has a gated, secure parking area behind the hotel where you pay $10/day to leave your vehicle. Most hotels in the area do not. The lobby is small. Staff is friendly and helpful. Our room on the 4th floor had some minor repair and cleaning issues (dusty bathroom floor, spotty chrome fixtures, patched wallpaper, door latch broken), and there was some road and plane noise, but nothing major. The room had a fridge and microwave. The bed was clean and comfortable with plenty of pillows. The morning breakfast bar had hot items (eggs, sausage, etc) with the other usual foods. Seating area is very limited in the lobby. There are no close restaurants within walking distance. The free airport shuttle was crowded due to serving several hotels, so we had to stand on the way to the airport. We were picked up upon return to Seatac, but it took at least 30 minutes after calling because of the route the shuttle takes. We would stay here again only if needing to leave our car in a secure location as theft and vandalism are a problem in the vicinity of Seatac.

The SureStay Plus offers great value for money in the Seattle-Tacoma airport area. Great reliable AirPort shuttle and good hot breakfast included. Very large rooms with good beds, fridge and microwave and a good desk as well. The only remark could be that sound insulation both with the hotel as towards outside is not perfect. But probably not worse than the other chain motels in the neighborhood.