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Best Western Hotel Alamo Suites, San Antonio

4.0/5  - basé sur 558 notations.
1002 S Laredo Street, 78204-3212, San Antonio, United States - See map
Best Western Alamo Suites - Our lobby is the perfect spot to relax after a long day of work and travel. The Best Western Alamo Suites is ideally located in the center of San Antonio. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience the best of San Antonio at this all-suites hotel- close to the University of Texas at San Antonio, the AT&T Center and the Historic Downtown Riverwalk, 100% non-smoking! The Best Western Alamo Suites is an inviting, newly-renovated hotel committed to providing the best in customer service and accommodation at an affordable rate. The San Antonio hotel's ideal downtown location is close to the Alamo Historic Building, the Rivercenter Mall, Six Flags® Amusement Park and SeaWorld® San Antonio. Business travelers staying at this Texas hotel will love the close proximity to the San Antonio Convention Center, Lackland Air Force Base, HEB Corporation and the Coca Cola Bottling Company. Visitors looking for things to do in San Antonio will be minutes away from local events including the Fiesta in April, the Rodeo in February, Cinco de Mayo celebrations in May and the Christmas Lighting Festival in December. This San Antonio Texas hotel features spacious, well-appointed suites, including family suites and whirlpool suites. Each room is complete with a king size bed, microwave, refrigerator, free wireless high-speed Internet access and cable satellite television. Amenities at this San Antonio accommodation include an indoor swimming pool and hot tub, fitness center, free parking and guest laundry. Business travelers will appreciate the full business services and meeting facilities. A complimentary continental breakfast is available each morning. Enjoy all that San Antonio has to offer in a centralized location at the Best Western Alamo Suites!

Best Western

Hotel Alamo Suites

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Hotel advantages

  • Spa
    Spa
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 559 guest reviews
NOTE ISSUED
Excellent
227
Very Good
176
Average
89
Poor
27
Terrible
40
REFER TO NOTICE
Business Business
57
Couples Couples
152
Family Family
257
Friends getaway Friends getaway
40
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"It's ok but not the best"

3
07/11/2018

The staff was very friendly, helpful and accommodating. The location of the hotel is good. Walking in the room it seemed ok. But sitting at the desk in the room.. the walls had food splats on them. Our lock on the bathroom door was broke so It wouldn't lock. The bed and couch bed mattress needs to be replaced or flipped because the head of the mattresses dip down while the feet of the beds are raised. This hotel is ok but not the best place we have stayed at while visiting San Antonio. Just thought we would try it out since it has an indoor pool. Probably won't be a first, second or third pick of a place to stay when coming back to San Antonio.

"A great stay in Texas"

5
28/10/2018

This was the best place, hands down, for the money to stay in the river walk area while visiting San Antonio. A great breakfast, fitness area, pool, and room to complete our stay. No negatives to mention!

"San Antonio"

4
28/10/2018

Nice hotel located just south of downtown San Antonio, walk to the Riverwalk or the VIA Bus stop was only a short walk away. Close to I-10 and a supermarket, the area was a little rundown but very manageable if walking.

"Not Impressed "

2
24/10/2018

Came on a business trip and was very disappointed at my stay at this BW location. I felt like I was misled by the previous good reviews. The lack of cleanliness (as pictured) of the bedding, furniture and curtains was unacceptable. We also arrived as another customer was complaining about the indescribable smell of his room. Which, I can agree, smells like a great attempt of covering up a smoke musk smell. On a positive note, I was upgraded upon arrival for being a rewards member. It's a short Lyft/Uber ride to the Riverwalk — about $12 round trip. The beds are also huge and comfortable. I just couldn't get past the lack of cleanliness. Got the rate of $119 a night; not worth the money. Would not stay here again on my next trip to SA.

"Good downtown hotel"

5
09/10/2018

Very clean. Very helpful staff. Nothing they won't do for you. We will return. Pool is clean and good hours. Breakfast is as expected. We had a light switch worked improperly. They fixed it within an hour.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
Mr.John we are happy to hear you enjoyed our cleanliness as well as our customer service. It's always a plus when our guests get to use our indoor pool and jacuzzi. We are happy to have gotten the maintenance issue taken care of for you. Thank you for staying with us.

"SAN ANTONIO VACAY"

5
09/10/2018

Overall a great place to stay. Great deal for your money. I reserved a 3 king suite for my family of 5 for only $118 per night. Can't find that anywhere else in San Antonio, and the hotel is only within walking distance to the River walk.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We are happy to hear we fit into your price range, it's always great to when our guests get to stay in our large spacious suites. We thank you for staying with us during your visit to San Antonio.

"Something I've never experienced before. Read..."

1
03/10/2018

I went to the lobby to work on my laptop. A man asked where the front attendant was. He had been waiting there 20 minutes waiting to check in. He continued to wait, while I was working, for another 20 minutes. No one. I tried to help him by looking around. No one. Called hotel number and pager number on card in lobby. Nothing. I found the BW customer service number for him and he called. He explained he has been waiting for 60 minutes now (I also got on to verify because they didn't seem to believe him). They opened a "case" and said they couldn't reach the manager or anyone there. After an 90 minutes, two young ladies come from the hotel and instead of apologizing, they gave him a hard time (because he was obviously upset). Unbelievable. The next day I asked the front desk if the manager (who wasn't there) could give me a call. Nothing. I fear for the customers who stay here. Some of the employees have zero respect for their customers, for their management, or the reputation of BW. That individual deserved better.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
First of all, I would like to thank you for letting us know about the issue. It is very disappointing for the guest that they have to wait for so long to check-in. The guest is still in-house with us, and we have also apologized for the inconvenience that the guest had to encounter during the time of check-in. We have already talked to our front desk agent about the check-in process that check-in process should not be more than 5 mins per guest. We do take these matters very serious and as management team, we are very thankful to you for letting us know about it. We are also making sure that the guest who had to wait in lobby for so long having good time staying with us.

"Great place to stay! "

5
01/10/2018

I can't give this place enough stars!!! They really made us feel at home. We are on a Freewheeler trike traveling. They allowed us to park by the front door and even put up a barrier around the bike. Not many Freewheelers on the road so it does draw a crowd on occasion. Sarah made sure we had a nice cab to the river walk and was very helpful. It was very refreshing to be treated so great.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
Ms.Anita we are happy to hear you enjoyed our location and felt at home. We always want our guests to feel safe and accommodated. We will pass along positive feedback to our staff. We thank you for staying with us during your trip.

"Average"

4
14/09/2018

We stayed for a couple of nights. The room is very nice. As others have said there is not much of a view, but it is close to downtown. The price was a little high. As I was saying the room is a good size room and the bed was comfortable but not as soft as we like. The breakfast is okay, they have pretty much the standard. The staff was very nice and helpful.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
Mr.Alan we are happy to hear you enjoyed our cleanliness as well as our customer service that we provided. We will pass along positive feedback to our staff. Thank you for staying with us.

"Terrific rooms"

5
14/09/2018

Our room was clean and comfortable. The pool and hot tub were great. Close to downtown and The Alamo and Riverwalk. We enjoyed our time at this hotel. Staff was helpful and friendly. We hope to come back someday.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
Ms.Kelly we are happy to hear you enjoyed our spacious suites as well as our cleanliness. We always want our guest to feel comfortable. We will pass along positive feedback to our staff. Thank you for staying with us.

"??"

5
08/09/2018

Greati like the way the room we stayed in had an upstairs. I also like the fact that the parking lot had security surveillance. I also like the central location and the fact that it was close to downtown.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We appreciate you take you taking the time to leave us your feedback, we are happy to hear you enjoyed our loft suite as well as our surveillance on property to make our location feel even safer. Thank you for staying with us.

"Great hotel &price"

5
03/09/2018

Beds are very comfortable, hotel staff are very nice. Hotel is very clean. Plenty of hot water in the shower. Indoor pool was great. Breakfast also. I definitely will stay here again when i'm in town for business or leisure.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We are happy to hear you enjoyed our comfortable beds as well as our hot breakfast selection. It's always awesome to hear when our guests get to use our indoor pool and jacuzzi. We love you enjoyed our cleanliness as we will pass along positive comments to our staff. Thank you for staying with us.

"San Antonio trip"

4
27/08/2018

Great time would definitely use again close to downtown. excellent breakfast .staff was friendly .Swimm Swimming pools was great as well .Overall great stay would don't again next time I travel to San Antonio

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We are happy to hear you enjoyed our location. We are located in an industrial area but have so much to offer from our indoor pool and jacuzzi, free parking, free hot breakfast that changes daily. We appreciate you taking time to let us know how we are doing, thank you for staying with us.

"Don't be fooled by the Name"

3
21/08/2018

The Hotel and facilities were as we come to expect from Best Western.Good size rooms with very good facilities. Location is not close to Alamo, be sure to check location suites you before booking. We walked to the River Walk area Downtown from Hotel, along the banks of the river, very pleasant, takes about 45 minutes . To get around if no car, try the local bus service, very cheap and gets you where you want , one bus stops about 100 yards from Hotel and will get you Downtown. Overall recommend this Hotel.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We are located in an industrial are but still have so much to offer from our free parking, indoor pool, as well as our hot breakfast. We are happy to hear you enjoyed our spacious suites. We thank you for staying with us. :)

"Bed Hog Heaven!"

5
05/08/2018

Let me start with I usually do not stay in Best Westerns but this one is unique!! I have a family of four. Part of our vacation is no one wants to sleep with anyone on pull out couches, etc. When I was trying to put this trip together. I found the prices for staying downtown to be very high and just wouldn't accommodate our bed needs. Then I found this hotel. They have rooms that have three King beds. I have only seen this once before. However, it was a Best Western. There is one slightly negative issue is it's location. It is in an industrial park area near downtown, but there are other hotels in the same area. My point is that you are not going to have a bunch of beautiful views. The checking process was great. The staff is well trained and very accommodating. They definitely understand customer service. I told you about the location but here is the other positive about the location. It is only 1 to 2 miles from everything in downtown San Antonio. You are literally 5 to 10 minutes from everything, without paying the high prices of being downtown. The room were very big and clean. In all of my years of writing review I have never mentioned about a hotel's shampoo. They have the best shampoo that I have ever used. It smells like a vanilla candle. While you are there grab as many as you can. Here is also something that I have never seen before. This hotel is all about communication with their guests. When housekeeping comes and you are still inside your room they slide a note under your door to acknowledge that they were there but was unable to service your room. They ask that you call the front desk so they can service your room while you are gone. The second thing is that they have maintenance cards in the room for you that if there is anything that needs repaired please drop the card off at the front desk. I had minor issue and want to test the process to see if it actually got addresses while were there. The very minor issue that I addressed earlier in the day was resolved by the time when we got back. This is an excellent hotel. A great value for your money and definitely would stay here again. I think the GM is Ken Patel and he is doing a fantastic job.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We appreciate you taking the time to leave us your feedback, we are happy to hear you enjoyed our spacious three king suite as well as our customer service that we provided. We thank you for staying with us and we wish you safe travels.

"Nice and clean hotel"

5
30/07/2018

Rooms are nice and clean ,only thing they need to work on a little bit more its the pool, location its good with gated parking lot ,restrooms are always clean the balcony on second and third floor is a nice detail

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We appreciate you taking the time to leave us your feedback, we are happy to hear you enjoyed our cleanliness as well as our free parking. We thank you for staying with us and we wish you safe travels.

"Staff is great - Amenities not so much"

2
26/07/2018

I chose to give this hotel 2 stars, or a grade of "D" because they have much to work on. The staff are friendly and attentive, but the amenities need improvement. Our hotel room curtains had multiple holes in them that looked like bullet holes, the breakfast area is very small and could not accommodate all the guests. In fact, my children could not walk around the breakfast area because it was so crowded. Also, the hotel entrance and breakfast areas are literally right next to each other; so, if either area is crowded, it's hard to walk around. The front entrance is not at all welcoming or easy to find. It's a swinging door under an awning. That's it. No character or creativity. Now, to their credit, the hotel staff listened to my concerns and responded promptly. Still, if you have the budget for a bigger hotel closer to downtown San Antonio, I would definitely consider those options as an alternative while this hotel makes some much-needed adjustments.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
Mr.Aj we sincerely apologize for the inconvienience you encountered during our breakfast hours, we do understand your frustrations and are making adjustments to make improvements. We are happy to hear you did enjoy the customer service provided by our staff. Thank you for staying with us.

"Awesome hot tub suite!"

5
19/07/2018

The room was amazing!!!!! It was so much more than I expected. My fiance and I booked the spa tub suite with one queen sized bedroom and a king sized bedroom. It was so huge and the bathroom was way above expectations. Huge bathroom, beautiful hot tub, huge shower, private separate toilet area away from the shower and tub. All staff was so helpful and polite. We will definitely be coming back here!

kenil p, General Manager at Best Western Alamo Suites, responded to this review
Ms.Evonna we appreciate you taking the time to leave us your feedback, we are happy to hear you enjoyed our Jacuzzi suite as well as our customer service. We thank you for staying with us and we wish you safe travels.

"Great Stay"

5
15/07/2018

Very Nice hotel, comfortable home feel environment. I recommend anyone to stay here. Breakfast was great,nice indoor pool and hot tub,comfy beds,very spacious rooms. Whole family enjoyed the trip here.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We appreciate you taking the time to leave us your feedback, we are happy to hear you enjoyed our spacious suites as well as our hot breakfast selection. We thank you for staying with us and we wish you safe travels.

"FREE PARKING"

4
15/07/2018

The amenity that swayed us to choose this location was free, accessible parking. Pricing was acceptable, except Friday night. Fairly close to downtown activities and restaurants. We were able to get room next door to our friends.

"Great Hotel"

5
25/06/2018

Let's just say when stay here your going to love the soft beds, the unique sink in the bath room, Texas shaped waffles (my favorite). Its completely smoke free so you have smoke outside. My room came with balcony on the 3rd floor. The downside is the workout room closes at 10pm so I had to run the steps to get my workout done. Other than that this is 10 star hotel with nice employees.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
Ms.Yolanda thank you for taking the time to let us know how everything went with your stay, it's great to hear you enjoyed the comfort of our beds as well as our bathroom layout design. We love that you got to have some of our Texas shaped waffles as they are a hit with our hot breakfast selection. We will pass along your feedback to our staff to let them know the customer service provided was appreciated. We wish you safe travels and thank you for staying with us.

"Remember the BW Alamo"

5
15/05/2018

We will remember the BW Alamo because of the excellent service we received. The receptionist was very helpful with recommending a BBQ place. Very clean. The room was perfect. Would stay there again!!!

kenil p, General Manager at Best Western Alamo Suites, responded to this review
Ms.Leticia we appreciate you taking the time to leave us your feedback, it's great to hear you enjoyed our recommendations provided by our staff. We are happy to have provided cleanliness as well as our customer service. We thank you for staying with us and wish you safe travels.

"Best Western Alamo"

3
18/04/2018

Good location, not far from down town. Front desk was helpful when checking us in. Breakfast could have been better, the food was pretty much gone when we got there at 8:30 and it didn't look like it was being restocked.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We appreciate you taking the time to leave us your feedback, we would like to apologize for the issues you encountered with our breakfast selection. We are happy to hear you enjoyed our customer service from our front desk staff as well as our location. We wish you safe travels and thank you for staying with us.

"Musty/Odor in hotel and room"

1
07/04/2018

Cons. Hotel did not accurately represent itself. It was significantly overpriced and had a 4 day minimum due to the concurrent NCAA Final Four. Room was musty. Floor had uneven spots under the carpet. The stairwells were so smelly we avoided using them. Pros. Did have free parking. It was a long walk from the Riverwalk.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We appreciate you taking the time to leave us your feedback, we sincerely apologize for any issues you encountered during your stay. We thank you for staying with us and wish you safe travels.

"Photos are misleading!"

1
03/04/2018

We thought we were booking a nice motel. Our room looked nothing like the photos posted on the booking site. Mattress is uncomfortable. Bedding was dirty. Large mirror was not mounted to wall...just leaning against it where it might fall on a guest. Located in a terrible neighborhood. Pool and hot tub are dirty/cloudy water. Don't waste your money here.

kenil p, Manager at Best Western Alamo Suites, responded to this review
We do apologize you are unhappy about our location and pending holds on your credit card. We do authorize credit card on selling out nights just to guarantee our guest reservations. We are located in industrial area, and one mile away from the Riverwalk, and we also provide free parking. We have mounted mirror to the wall, but the mirrors are very well mounted to the wall by using hooks on top and bottom. We do have indoor pool open from 10 AM TO 10 PM. Pool water is getting slightly cloudy by the time we close the pool. We do clean and backwash the pool water before opening the pool next day. We thank you for staying with us.

"Very Good Deal"

4
29/03/2018

The hotel staff were very friendly, the interior and exterior of the hotel is well maintained. The location is close to the San Antonio River walk and Alamo, but the hotel is in an industrial area, so we opted to drive to the River Walk and Alamo opposed to walk. The room was clean with plenty of open space.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
Mr.Daniel we appreciate you taking the time to leave us your feedback, we are happy to hear you enjoyed our cleanliness. It's always a plus when our guests get to enjoy our location as we have so much to offer. We wish you safe travels and thank you for staying with us

"Recommend to anyone seeking adventure downtown"

4
21/03/2018

We always enjoy the staff, cleanliness, rooms and location of hotel being just 5 blocks from market square and not too far from riverwalk. Parking area is a bit crowded/confusing and continental breakfast could have a better selection of hot breakfast and fresh fruit. The children always enjoy the indoor pool in case the weather is cold/rainy.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
Thank you for taking the time to leave us your feedback, we are happy to hear you enjoyed our customer service as well as our cleanliness. We love that you got to enjoy our indoor pool and Jacuzzi. We appreciate the suggestions for breakfast. We thank you for staying with us and wish you safe travels.

"Never coming back"

1
07/02/2018

First room they gave us had spots on walls, wholes and hair everywhere and reeked of something horrid and the 2nd room had luke warm water at its hottest and ants... worst hotel I've been to ever in my life

kenil p, General Manager at Best Western Alamo Suites, responded to this review
Mr.Aleczandar we thank you for taking the time to leave us your feedback, we sincerely apologize for the issues you may have encountered during your stay with us we have addressed issues with out departments to get the issues squared away. We thank you for staying with us. Safe travels.

"Perfect! Hidden Gem"

4
06/02/2018

Booked this room due to its proximity to the River Walk, Alamo and highway access. Our first impression was the area seemed a little sketch, further confirmed by parking lot signs to lock your car and leave nothing inside. The parking lot was completely fenced in except for enterance by front lobby. Once inside we found the interior very tastfully decorated. Front desk staff was friendly and accomodating. We arrived hours before check in and there were no rooms ready. We were accomodated with baggage check and free parking so we could start exploring the area. We walked to the river walk and Alamo following the directions and map provided by front desk staff. Wirjin a block of the hotel we were in well traveled tourist hotel area. Our room was very nice. There was a guest laundry area $1.50 for washer and $1.50 for dryer. Breakfast was very good,included hot and cold options. This hotel was an unexpected gem. Also very good price. I would definitely book there again. We were glad to have a room out of the high traffic area and easy to get back on the highway ro continue our road trip

kenil p, General Manager at Best Western Alamo Suites, responded to this review
Ms.Linda we thank you for taking the time to give us your feedback, we are so happy to have made your stay pleasant. We always want our guests to feel at home and comfortable. It is awesome that you got the opportunity to explore the city. We do have so much to offer as far as our hot breakfast, free parking, and guest laundry. We will pass along positive comments to our staff, thank you for staying with us.

"Great Experience"

5
30/01/2018

Checked into a room that wasn't up to standard according to the hotel so we were moved to another (upgraded) room with lots of help and a few toss-ins. Overall I was very impressed with the service we received during this time not to mention the better than average breakfast and great location in terms of proximity to tourist sites. Kudos to the manager there (Kenil Patel) for exceptional service.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We appreciate your feedback, we are so happy we were able to accommodate you and your family. We always want our guests to feel comfortable here with us. It's great to hear you liked our customer service as well as our breakfast selection.Thank you for staying with us.

"Get away"

4
29/01/2018

Very nice hotel. Clean rooms, efficient and friendly staff. Would have given 5 star except for internet. It is not secured and my device warned against signing on. My husband enjoyed the gym. Even though it is small he had a good work out. Fresh coffee available all day, we loved that! Hotel being on a one way street was sometimes aggravating. For the price, it was an excellent choice for us!

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We thank you for taking the time to leave us your feedback, we are happy to hear you enjoyed our cleanliness as well as our customer service. It's always a plus when our guests get to enjoy our fitness center. Coffee is definetly a plus with this chilly weather. We will pass along positive comments to our staff, thank you for staying with us. Safe travels.

"Wonderful"

5
04/01/2018

Awesome place to stay...nice place near alamo and riverwalk..One should try this hotel..one of the best one around downtown at great price and quality..I would stay again and again when i visit this place..

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We thank you for taking the time to leave us you feedback. We are happy to hear you enjoyed our location as well as our prices. Thank you for staying with us, safe travels. Happy new year.

"Was nice"

4
29/12/2017

I wouldn't say it's close to Riverwalk, we chose not to do the walk. But as others said it was clean, bed was comfortable and haven't tried breakfast yet. We did find great pizza place just few blocks away, ll forno's. Does have workout area with free weights.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
Ms.Kathy we appreciate you taking the time to leave us your feedback. We are happy to hear you enjoyed our cleanliness as well as our location. We thank you for staying with us, safe travels happy new year!

"still within walking distance to the River Walk"

5
26/12/2017

The hotel is very clean, the staff are very polite and the value for money is extremely good for this location. Everything was just excellent. Nothing to compain, satisfaction guarenteed: from check-in to check-out. Even the staff who cleaned the rooms were very courteous.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We appreciate you taking the time to leave us your feedback, we are happy to hear you enjoyed our location. We will pass along positive feedback to our staff. Thank you for staying with us. Safe travels.

"Rob North Texas"

5
19/12/2017

This is a very nice Hotel. the rooms are clean and quite. in addition the Breakfast is very good and there are several restaurants in the area. but, if you don't want to get out there are good restaurants that deliver.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We appreciate you taking the time to leave us your feedback, we are happy to hear that you enjoyed our breakfast selection as well as the restaurant selections near by. We are centrally location but we do have alot to offer. Thank you for your five star rating we thank you for staying with us. Safe travels and happy holidays!

"Always a good deal"

5
19/12/2017

This hotel was an average BW. It was good. I only stat at BW's and this one: the breakfast was good, the service and hospitality was good, it wasn't anything special though. No issues and would stay again if in the area..

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We thank you for staying with us. We appreciate your feedback and your five star rating. We are happy to hear you enjoyed our breakfast as well as our customer service. Safe travels.

"Excellent location"

5
10/12/2017

Would stay here again if we ever had the chance to go to San Antonio, conveniently located to all attractions. Staff is very helpful and friendly. The breakfast is standard, need a little more handicap parking in the front of the hotel.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We appreciate you taking the time to leave us your feedback, we are happy to hear you enjoyed our location. We will pass along positive feedback to our staff. Thank you for staying with us. Safe travels.

"Clean and affordable"

5
27/11/2017

The room was clean, the breakfast had plenty of choices, the staff was friendly, and the price was affordable. The Alamo & Riverwalk were only about 1 to 1 1/2 miles from the hotel which we walked to with no problem.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We are so happy to hear you enjoyed our hot breakfast. We appreciate you taking the time to leave us your feedback about our location. We will pass along positive comments to our staff. Thank you for your five star rating and thank you for staying with us.

"Hotel is close to downtown"

3
27/11/2017

This hotel is dated. It was not very clean, the hallway had a terrible smell. The carpet needs to be cleaned or replaced; however, the price was good for the location. The king size beds were a plus for the double beds. The staff was very friendly and professional. They did raise their rates for Friday night stating because it was Black Friday.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We appreciate you taking the time to leave us your feedback, we will address the issues you have brought to our attention. Black friday was definetly a fun time of the year. We thank you for staying with us. Safe travels.

"Suite Stay"

4
27/11/2017

We had 7 people in our group of family/friends including 2 small kids. Our room was actually a 2 room suite - 3 queen size beds and a pullout. Some people might note that the hotel location seems a little sketchy, but we found it to be handy enough without a large pricetag. The breakfast had the usual hot and cold items, although they run out quickly. After toasting my bagel, I noticed they had no cream cheese. After reporting it, it took them a long time to replenish other items, but they totally ran out of cream cheese. The staff person did the best she could with what she had though. Something you should know...parking is in the back. Unload using a cart if you have a lot of luggage, etc. at the front after checking in. You cannot go in the rear door with the cart because of steps. If you elect to unload after parking in the rear, you'll have to carry all items up the 3-4 steps or push the cart down the narrow driveway back to the front/side entrance. Indoor pool and hot tub is open year round.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We are so happy to hear you enjoyed our hot breakfast, we aplogize for the cream cheese running out. We appreciate you taking the time to leave us your feedback about our family suite and that we fit your price range. We love that our guests get to enjoy our indoor pool and jacuzzi. We thank you for staying with us.

"Death in the family and Holiday Blues"

1
22/11/2017

Horrible Guest service received by a Manager. Sarah Huerta showed no respect for me or my children. She insisted on arguing with me and did not show or express empathy or respect to how her choice and tone of voice she expressed to me over the phone let alone in person. She did not want me to explain how her rudeness and disrespectful behavior towards me and my family was unacceptable. She cut me off and stated to use the complaint card provided and that she was ending the conversation and did not want to speak to me anymore. If she thought her demmining, callous, and disrespectful behavior was a conversation, then Best Western has the worst Quality of customer service their employees are required to treat their guests. I was having a great time with my family and trying to relax in the Jacuzzi, on our second night at this hotel. I enjoyed my first night, but tonight after my encounter with Sarah, I felt very unhappy. I had an anxiety attack later after trying to speak to this manager. She became defensive, rude, and belittled my family and I. I expected to have a relaxing and stress free stay at this hotel, especially since dealing with a death in the family, having to spend my first holiday without my love one, Not having to deal with Best Western's Manager Sarah Huerta. Housekeeping, other staff were polite and friendly. You should have this manager take a customer service class to show her how she should treat a guest. My family and I will never use Best Western again. Respectfully and disappointed!

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We sincerly apologize for any issues you encountered during your stay. We appreciate you taking the time to leave us your feedback,we thank you for your for staying with us. Safe travels.

"Best Hot Breakfast ever!"

5
19/11/2017

Walking distance to RiverWalk, and the Alamo. Very spacious 2 level suite with 2 king beds, 2 baths. Best selection for breakfast ever! Pool and hot tub were great and staff very accommodating We would stay again. .

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We are so happy to hear you enjoyed our hot breakfast. We appreciate you taking the time to leave us your feedback about our loft suite. It's always a plus when our guests get to enjoy our indoor pool and jacuzzi. Thank you for your five star rating and thank you for staying with us.

"This hotel is fair but the location is not as expected. The beds were comfortable, the rooms clean. Freeway very close."

3
15/11/2017

The location of this property is not ideal. Very industrial, beside freeway. You would need to drive to the Alamo or any restaurants. Rooms were clean and beds really comfortable. Breakfast okay but all high fat, high sugar. Thankfully fruit offered.

"Rude front desk and stained sheets"

3
13/11/2017

Very rude front desk and nasty stains on sheets even after requesting new sheets they to were stained, every thing else was great and location was on point and only a few blocks from river walk and other attractions

"Comfortable beds, in close location, clean, welcoming, reasonable rates"

4
04/11/2017

Three quarters of a mile from the Riverwalk. It is close enough to walk to most places and if you get the Rio Taxi ($16 for one day drop offs and pick ups at stations throughout the Riverwalk area) you can get every where. The hotel itsellf is a half block from gentrification. Walk a bumpy sidewalk for half a block and you are to the wide walks of the area. Beds are comfortable and the place is clean and attractive. (Qualification: the sofa-bed in our room was an uncomfortable sit). WiFi is easy to access, good TV, indoor swimming pool.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We appreciate you taking the time to leave us your feedback, we are happy te hear you enjoyed our beds and location. The rio taxi is so nice especially at this time of the year. Happy travels, thank you for staying with us.

"Don't do it."

1
01/11/2017

The only recommendation I have for this place is..... if you have a few minutes stop by and give the evening and late night staff a hard time. The lowest and loosest hotel staff in the in the entire SA area

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We apologize for the issues you encountered during your stay, we appreciate you bringing these issues to our attention. We would like to thank you for being a diamond member and thank you for staying with us.

"Good stay"

4
25/10/2017

Staff was friendly and helpful. Room was clean, bed very comfortable. Breakfast was plentiful with hot and cold items to eat. If you get downstairs after 9:30 a.m. not a lot of selelction. This is an older hotel right off the interstate but has been maintained well.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We are glad you enjoyed our newly upgraded breakfast. We will pass along the feedback to all our of staff. Thank you for staying with us! :)

"Remember the Alamo!"

4
19/10/2017

A great place to stay, easy to find, situated right by the freeway. The room was quiet and the bed comfortable. Quick and efficient service, central location made it easy to get to the places we planned on visiting. Close to great restaurants and bars. The desk staff were helpful in making and checking reservations at BW Hotels for the next few nights.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We are happy to hear you enjoyed our location, we appreciate your feedback. Thank you for staying with us.

"Great Value for Price"

4
14/10/2017

Room was clean and maintained every day of our stay, nothing special but standard hotel room and most importantly clean. A/C worked well and was much needed to battle the heat. Breakfast was good every morning with decent variety of healthy and tasty foods. Staff was friendly. Nice to have access to workout area and pool. We would stay here again.

kenil p, General Manager at Best Western Alamo Suites, responded to this review
We are glad you enjoyed our newly upgraded breakfast. Awesome to hear you took advantage of the fitness center and our indoor pool. We will pass along the feedback to all our of staff. Thank you for staying with us! :)

"Our stay"

1
09/10/2017

Will not be going back because the staff didn't know how to help us after our daughter was attacked by a dog in the hallway. It was her birthday weekend and for something like this to happen was horrible

kenil p, General Manager at Best Western Alamo Suites, responded to this review
Thank you for taking time to share your feedback. We were happy that you had brought this incident to our attention right away. As soon as our staff got to know this incident, We had offered you to call medical service, also give you a non-emergency number to file the police report. We also talked to the owner of the service animal about this incident. We also got to know that you had been saving for this vacation, but this incident ruined your vacation. We are so sorry that we did not meet the expectations according to the best western standards.

"Wonderful stay"

5
03/10/2017

The employees were fantastic! The only problem I had was 2 rooms we had the acs weren't cooling right and they keep the thermastates locked up. The breakfast room is a little small. But it was a wonderful stay and will be back!!

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We apologize for any issues you encountered during your stay, we appreciate your feedback. We are happy we were able to resolve the problems. Thank you for staying with us! :)

"Ignore the neighborhood"

4
29/09/2017

This facility isn't easy to find unless you have a gps, but it's worth the effort. It's in an industrial type area, but has several security cameras. It has apparently been recently updated and looks nice. I was impressed by the cleanliness of what I saw of the facility, and the staff was helpful, polite, and well groomed. I would recommend this place to friends.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We are happy we were able to make the experience for you enjoyable. I will pass along positive comments to our staff. Thank you for staying with us! :)

"Nicer inside than it looks from the outside"

3
25/09/2017

for the price this is excellent value, great staff and the inside is much nicer than it looks when you drive up. Compared to the hotels nearer the tourist areas it's half price. We took Uber to the various places we wanted to visit and it was perfect, much easier than dealing with parking and driving in unfamiliar areas so the location really isn't a problem. The room was very clean, looked like it had been fairly recently renovated with a newer bathroom including fixtures, just the sofa seemed a bit old but we didn't need/use that anyway

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We appreciate your feedback, thank you for staying with us! :)

"Excellent value!!! Great location!"

5
24/09/2017

We just spent a week at this gem of a hotel and really enjoyed it. First of all, you can't beat the price...$57/night which includes the breakfast. Breakfast consists of Texas shaped waffles, sausage, eggs, toast, yogurt, cereal, etc. Breakfast room is not real big but was no problem while we were there. There is a pool, and an exercise room and although we did not use, they looked well cared for. This is also a small business center which is no more than a computer and printer, which we used with no problem. Hotel is located .7 miles from Market Square, and less than 1/2 mile from King William Historical District. Both are easily walkable, and some may be a bit concerned about walking in that area, we were not. It's mostly industrial, and we saw nothing alarming but it still pays to be careful. Hotel is also very close to the Via Cultural bus line on nearby Flores avenue which will take you to the Alamo in the downtown area. Hotel is also located very close to interstate so very easy to get to any point in the city from here. It was super hot when we were there and had the a/c on every night and heard no noises outside our room. This will be our go to place to stay on future San Antonio trips.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We are glad you enjoyed our newly upgraded breakfast. Awesome to hear you took advantage of the trolly that is located on the city block behind our property. We will pass along the feedback to all our of staff. Thank you for staying with us! :)

"Great!!!"

5
23/09/2017

As usual I was very impressed with Best Western. From the time my room was booked until check out; everything was wonderful. Best Wedtern is always the first choice for my husband and myself. We get the comfort of a beautiful, clean, comfortable hotel without breaking the bank account!!

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We are happy we were able to make the experience for you enjoyable. I will pass along positive comments to our staff. We appreciate your five star rating, thank you for staying with us! :)

"Unpleasant Surprise at 2 AM"

4
06/09/2017

The hotel was priced right and a great location, near the Alamo and downtown San Antonio. My family stayed 3 nights during Christmas vacation. When we parked there, I noticed the parking lot had several places with crumbled glass. I thought nothing of this. My family and I also noticed, people, who looked aimless wondering thru the parking area, at all times of night. Our 3rd night we parked, around 1 am after an evening on the River Walk. We all felt a strange sensation of being watched. At 2 Am the front desk called, and told us our car had been broken into. Sure enough, the left driver window, had been smashed out, and a few items stolen. We called the police, and the officer, told us, she comes here every 3rd night. There are 3 hotels on South Laredo, and at least one of them, have a car broken into each night. I now realize, at night the hotel staff is afraid to go out. And they hole up in their office. That morning, we spoke to an elderly couple from Oklahoma, that told us their car was broken into and all their Christmas shopping was stolen. That day we took our Honda Pilot to have the glass replace. We discovered from the auto glass company that they replace 3 to 5 windows per day, from cars being broke into. Seems that the criminal culture, has found burglarizing cars is easier and more profitable, than robbing connivance stores. I will never stay in San Antonio again, unless the parking lot is secure. Side note, the pan handlers in San Antonio is so bad, my 21 year old daughter, states she will never go to San Antonio again.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We sincerely apologize for any issues you encountered during your stay, we appreciate your feedback. Thank you for staying with us.

"3700 miles and this was our best night stay!"

5
28/08/2017

Two of my brothers and I hit the road on our motorcycles for our annual road trip of 9 days. Out of the 3700 miles and 8 hotels this was by far the best night we had. The front office person Ximena was most of the resin our stay was great. We picked this hotel for two night due to location but got way more than we ask for. Ximena gave us great advice for food and entertainment in the town and was very knowledgeable. With three guys Ximena upgraded us to the King suite so that we all had a place to sleep comfortably. Thank you all for the 2 nights of great hospitality.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We will pass along positive comments to Ximena she'll be happy to hear. Thank you for your five star rating, we appreciate your feedback. Thank you for staying with us! :)

""never again here""

1
28/08/2017

This location is not really good for Best Western's reputation. The hotel clerk was not friendly upon arrival. Parking not safe at this location and they stress that they are not responsible for loss or damage to your vehicle. The area just does not look safe. Our bathroom sink was clogged and when reported to clerk, nothing was done to fix it. There are much better BW Hotels in San Antonio than this one. No sitting area outside for smokers. Cheap motel atmosphere.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We apologize for any issues you encountered during your stay, we appreciate your feedback. Thank you for staying with us.

"Awesome Hospitality"

5
26/08/2017

We enjoyed our stay and were satisfied with our experience. The hotel staff treated us with great hospitality. It is always great staying at Best Western. Their two bedroom suites were very helpful in accommodating our large group.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Thank you for your five star rating, we appreciate your feedback. Thank you for staying with us! :)

"masonfamily reunion 2017"

5
22/08/2017

The whole hotel was better than it was advertised. the rooms were huge and had everything that was quoted in the ad. the price was excellent. the manager really gave his all to help my family find the rooms we needed. we had more than enough rooms for the whole weekend stay +100%. The food was great and plentiful, staff made us feel quite at home. I never knew Best Western could be quite beautiful to stay in.

Riaz A, Manager at Best Western Alamo Suites, responded to this review
Thank you for your five star rating, we appreciate your feedback. Happy to have you, thank you for staying with us! :)

"Trip to San Antonio"

3
21/08/2017

While the hotel is located in a neighborhood that gives the impression that it is not safe; it is conveniently located to downtown and all tourist attractions. The staff were friendly and the food at breakfast was very good.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We appreciate your feedback, thank you for staying with us! :)

"Exc"

5
20/08/2017

Exc! Check in and Out were super fast. Staff was very nice. Deff we will use this hotel for our next visits. Breakfast was good, the rooms were exc, not every visit you get 3 king size bed in one room.

Riaz A, Manager at Best Western Alamo Suites, responded to this review
Thank you for your five star rating, we appreciate your feedback. Thank you for staying with us! :)

"Nice Hotel"

3
17/08/2017

Hotel was very nice and clean. Parking is in the back of hotel, long walk from parking lot to elevator. Breakfast area is small especially when crowded. The room was very nice and comfortable! Overall nice hotel!

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We appreciate your feedback, thank you for staying with us! :)

"Birthday Trip"

4
16/08/2017

The check in process was very easy. The staff there was very helpful in answering any questions or concerns that we may have had. The manager was very helpful with trying to help us with Uber. It had easy excess on and off I-10 when we were first arriving or when we were leaving to return to Houston. I would stay there again if I were to return to San Antonio.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Thank you for your four star rating, we appreciate your feedback. We are happy to help in any way we can. Thank you for staying with us! :)

"Very Disappointed"

2
03/08/2017

Thought we were getting a great deal, next time will spend a little extra money for a nicer hotel. There was so many maintenance problems, mirrors not attatched to walls, microwave on floor. Ac didnt work!

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We apologize for any issues you encountered during your stay, we appreciate your feedback. Thank you for staying with us.

"Love this hotel"

5
02/08/2017

Love staying at this hotel when we visit San Antonio. It is a non smoking hotel but most rooms have a balcony. Staff is always friendly and accommodating. Rooms are clean and beds are super comfy. There is on site laundry.

"Happy Family"

5
01/08/2017

We enjoyed the indoor pool,and fitness center. My suite was huge, quite a bargain for the price. The staff was quite friendly and helpful, the hotel is convenient to some good bestaurants with very reasonable prices. There were plenty of attraction brochures with discount coupons we used displayed in the lobby.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Thank you for your five star rating, we appreciate your feedback. Thank you for staying with us! :)

"Nice Stay in San Antonio, Very Accomdating Managment!"

4
29/07/2017

We spent three nights of our four night reservation. We needed to leave early because of a request by American Airlines to change are plans because of possible flight delays or cancellations due to weather on the east coast. It was very nice of the manger to not charge us for the fourth night even though we were not able to give the needed 24 hour notification. This hotel is maintained very well. All the corridors and our room looked like it was painted recently. Our bathroom also looked like it was recently remodeled. Everything was very clean. The rooms are very spacious with microwave, refrigerator and large flat screen tv. As said in some other reviews the lobby and breakfast area are one room and could be crowded so it pays to plan on an early breakfast. The food is certainly plentiful. It is about a mile to the center of town. We walked to town one day and it takes under 1/2 hour. This hotel is a very economical, clean and in a convenient location with free parking. It could use an exterior area to sit or lounge but while we were in San Antonio it was close to or above 100 degrees so it was not an issue. I would stay here again and recommend this location to others.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Thank you for your four star rating we appreciate your feedback. Thank you for staying with us! :)

"Best Hotel of the Year"

5
27/07/2017

The title explains it all. I have stayed in at least 4 different types of hotels this year and the Best Western took the cake. Vast improvement from when I used to be employed at a BW. Great Job indeed!

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We appreciate your feedback, thank you for your 5 star rating. Thank you for staying with us! :)

"Great service."

5
24/07/2017

I was on my way to Houston and I decided to spend the night in San Antonio. We stayed at the Best Western Alamo Suites, what a great service Best Western has, everyone very friendly and very professional.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Thank you for your five star rating, we appreciate your feedback. Thank you for staying with us! :)

"Enjoyed The Stay"

5
21/07/2017

Enjoyed our two night stay. Staff was excellent and rooms clean and comfortable. We liked the location which is a few blocks removed from the very touristy Downtown / Riverwalk area. We preferred this area with local bars and restaurants. The location is good and very accessible from the Interstate.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Thank you for your five star rating, we appreciate your feedback. Thank you for staying with us! :)

"Lovely rooms"

4
18/07/2017

Small hotel; small reception and very small breakfast seating all in same area (not sectioned off!). Our room was big though with large bed, sofa, arm chair and kitchenette area. Very clean tidy bathroom that looked newly renovated which surprised us. Breakfast time was an issue though as all the tables were taken and we had to sit in the reception chairs eating our cereal, other families came down and waiting too. Breakfast itself was ok for a free inclusive breakfast. Need to drive into city attraction areas as too far to walk in the heat. Overall, enjoyable short stay.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We apologize for issues you encountered during your stay. We appreciate your feedback, Thank you for staying with us.

"Cheap Room, Good Service, Dirty Room"

3
11/07/2017

Hair in the shower and dirty blanket on bed. Pool doesn't open until 10am. Pillows are smal squares. We called for more pillows/blankets and they were immediately brought to us. The service is good, we would just like a cleaner room! Also, the bed was no very comfortable. Good for price.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We apologize for any issues you encountered during your stay, we appreciate your feedback. Thank you for staying with us.

"Great stay"

5
07/07/2017

Great value and quality. Would recommend this hotel to anyone I know that is traveling to San Antonio. The staff was very friendly and helpful. I am not a computer writing an anonymous review. I am a real person.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Thank you for your five star rating. We appreciate your feedback, thank you for staying with us! :)

"Family Vacation"

5
05/07/2017

Hotel and staff were awesome! Very close walking distance to the Riverwalk and the Market. Breakfast was delicious, warm and plentiful every morning. Rooms were clean, comfortable and cozy. Definitely recommend for anyone wanting to have a hotel within walking distance of everything without the noise.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We appreciate your feedback,thank you for your five star rating. Thank you for staying with us! :)

"Great Staff ,excellent service and great location!"

5
02/07/2017

Spent three weeks here and enjoyed my stay. I was looked after like family by all members of staff. Very Clean room and bathroom. Close to the river walk area and malls. Good breakfast choices with fruit and coffee available all day. Laundry facilities were good. Very kind and efficient housekeeping staff and front desk.a special thanks to Kenil , Riaz,Maria,Juan, Sarah, Gustavo,Angelique,Becky,Eugenia and Celestina . We had a great time ! Thank you guys!

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We appreciate your feedback, we will pass along positive comments to our staff. Thank you for your 5 star rating. Thank you for staying with us! :)

"Centrally located"

4
01/07/2017

The freeways and one-way streets were a bit of a challenge, but the Alamo Suites were in the center of the different places we went to. That was very helpful. My grandson particularly loved the waffles in the shape of Texas. He ate many of them for breakfast!

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Thank you for your four star rating, we appreciate your feedback. Thank you for staying with us.

"Comfortable "

4
26/06/2017

My family and I had a smooth check-in. The staff was nice. The room was very spacious, nice and cozy. Breakfast was delicious and warm. The kids especially loved the chocolate chip topping option on their Texas shaped waffle. We enjoyed the indoor pool. Close to the Riverwalk and about 15 minutes away from Seaworld. I would stay here again.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We appreciate the positive feedback, thank you for your four star rating. We are happy to hear your family enjoyed our breakfast as it is newly upgraded. We are glad you were comfortable, thank you for staying with us! :)

"Honestly expected more..."

3
26/06/2017

I use Best Western for a lot of my travels. I thought choosing the Alamo Suites in San Antonio would have been better than this. We had a suite since we were traveling with kids this time. Very small room, no table to sit at. The breakfast selection was sub par at best. We stayed on the top floor and our balcony was only big enough for two of us to stand on.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We sincerely apologize for an issues you encountered, we appreciate your feedback. Thank you for staying with us.

"Historically Located Best Western"

4
21/06/2017

Juan and Gustavo (front desk) were very helpful with suggestions for dining and Becky, in housekeeping, was pleasant and kept the breakfast area well stocked and clean, despite many guests and small children availing themselves of that service.

Riaz A, Manager at Best Western Alamo Suites, responded to this review
We are happy to hear your feedback. We will pass along positive comments to our staff. Thank you for your four star rating. Thank you for staying with us! :)

"Airforce Graduation"

5
12/06/2017

Clean, quiet, safe. I was traveling alone this trip and canceled my reservations at a hotel near the base. This was a 15 min drive to the gate but was worth the better downtown neighborhood. The property and staff were great.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We are happy to hear your feedback, congratulations on the graduation as well. We will pass along positive comments to our staff. Thank you for your five star rating. Thank you for staying with us! :)

"Fun trip"

4
12/06/2017

Went to just get away from the kids. Totally worth it. Close to river walk, clean hotel, nice balcony, loved the pool, very nice breakfast and the staff was excellent!!! I will be more than happy to book here anytime!

Riaz A, Manager at Best Western Alamo Suites, responded to this review
We are always happy to hear when our guests have had a wonderful stay with us with the accommidations we provide here on property. Thank you for your 4 star rating and thank you for staying with us! :)

"Awesome Hotel !!!"

5
09/06/2017

Awesome!!! Hotel very courteous staff got greeted from the moment we walked in from a hello to if we needed anything loved everything about our stay there...we've stayed at alot of BW'S and this one is up there with our favorites...love the decor the pool,comfy beds oh and the breakfast was Delish!!! Our Grandkids want to go back the next time we're in San Antonio! Great Job Keep up The Good Work! a must stay most Definantly!!!

Riaz A, Manager at Best Western Alamo Suites, responded to this review
We are excited to hear your stay was comfortable and inviting, we love hearing about the family having a great time. We recently upgraded our breakfast to hot breakfast and appreciate the positive feedback, we will pass along positive comments to our staff. Thank you for your 5 star rating and thank you for staying with us! :)

"Excellent Customer Service"

5
06/06/2017

We stayed Alamo Suites to go to a graduation at the Freeman Colsieum. This location was very close. The rooms were huge and clean. Juan was very nice and attentive to our needs. Great location if you are planning to go to the AT&T Center or Freeman Colsieum.

Riaz A, Manager at Best Western Alamo Suites, responded to this review
We appreciate your positive feedback, thank you for your 5 star rating. We are happy you had a great experience with us. We will pass along positive comments to Juan. Thank you for staying with us! :)

"A shining gem in the crown of Best Western"

5
04/06/2017

An amazing hotel is possible, even at affordable prices. Just about 10 minute drive from the Rivercenter Mall. This was the most enjoyable hotel on my trip and serves as an example of friendly staff, comfortable rooms and genuine hospitality.

Riaz A, Manager at Best Western Alamo Suites, responded to this review
We are happy to hear you enjoyed your stay with us, we appreciate your positive feedback and for the five star rating. We will pass along your positive comments to our staff i am sure they will be thrilled. Thank you for staying with us! :)

"Great place "

5
31/05/2017

Love this little hotel and Juan was awesome! The rooms are nice and clean , the beds are comfortable and has a nice indoor pool. I plan to stay here on my next trip. Juan helped with my account and made sure my account was up to date. It's close to the city and attractions and depending on the day the price is nice too.

Riaz A, Manager at Best Western Alamo Suites, responded to this review
We are very happy you had a great stay. The beds and indoor pool provided you comfort as what we love to hear, we will pass along the posititve feedback to Juan he will be excited. Thank you for staying with us! :)

"Small, not much to look at from the street, happily surprised with my stay."

4
31/05/2017

Sandwiched between a dilapidated old house and a electricity substation, I was a little worried when I arrived. But they have everything you could want except restaurants within walking distance. The lobby is very nice and well decorated, but small. The breakfast area is very nice a well stocked, but small. The business center has everything you could need, but yes it's small. It even has a fitness center with everything you need, it is small though. The room was great. It had refer, micro, coffee maker, internet, flat screen and nicely decorated modern. The room was not small. It was the same as any 3 star drive up. The price was great. If your not looking for an awesome location or view of anything, you just want a pleasant place to stay for a low price this is it. Oh, it has an indoor pool and jacuzzi, small.

Riaz A, Manager at Best Western Alamo Suites, responded to this review
Thank you for your feedback. We are located by an industrial area but still have alot to offer. We are very happy you had a great time. Thank you for staying with us.

"Best Western Alamo Suites"

4
31/05/2017

Enjoyed our stay, saved money and received a good product for the price we paid. Clean rooms, spacious, decent breakfast and good location. Overall a good stay. Enjoyed the savings from the time we booked to when we checked in. Received 10% off due to joining the rewards that the front desk clerk told us about.

Riaz A, Manager at Best Western Alamo Suites, responded to this review
Thank you for your positive feedback, it's always a plus when our guests join to be a Best Western Rewards Member. We are delighted you enjoyed our breakfast as it is newly upgraded. Thank you for staying with us! :)

"No customer service"

2
30/05/2017

Customer service was not good. The receptionist was not being helpful, there was too much people been loud on the lobby and them cleaning lady's where so rude. Oh and the location is not to far from down town just the place where is located it's great near down town .

Riaz A, Manager at Best Western Alamo Suites, responded to this review
We apologize for the loud noise you encountered and will address this to our staff. Thank you for your feedback we were glad to have you. Thank you for staying with us.

"Ignore do not disturb sign!"

1
29/05/2017

We stayed here May 27-29, and shortly after checking in the manager knocked our door with a do not disturb sign on it. He told me that the lady at check in gave me the wrong room, and that the other guests were there for their room. I had to open the door in my underwear because he said he was coming in. This is very unprofessionally, he should have called the room. I requested a 12 noon check out and housekeeping knocked my door at 11 am, and my do not disturb sign was conveniently missing! I don't think we will be back.

Riaz A, Manager at Best Western Alamo Suites, responded to this review
We deeply apologize for any issues you encountered during your stay. We always want our guests to feel welcome and comfortable. We will address issues and we take them very serious. Thank you for staying with us.

"Rob from North Texas"

5
20/05/2017

Very Nice Hotel Very helpful staff always going out of their way to help. The Breakfast is very good and the area is quite. There are several restaurants in the area that deliver if you do not want to get out.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Great to hear you were able to enjoy your stay. Thank you for your feedback and for staying with us.

"Thank You B W"

5
19/05/2017

Good priced and very nice hotel 20/30 minute walk to River Walk Nice staff and clean hotel with good facilities. No nearby restaurants Easy and safe parking with simple access to interstate. Best Western thank you

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Apprciate you taking the time to stay with us. I an glad you found your stay to be welcoming. Thank you for your feedback.

"Great value on weekdays"

4
10/05/2017

We stopped here for one night to visit San Antonio. Riverwalk and the Alamo are within walking distance (20 mins for quick walkers) and at 10 pm the walk back was absolutely safe. The rooms and beds are huge, the bathroom is clean with lots of towels, hairdryer and complimentary shampoo etc. We loved our balcony. The receptionists are friendly, quick and efficient. We did not use the pool and fitness room, but they are extra goodies, as is the laundry on the top floor. The parking lot is large and safe. There is complimentary coffee and tea in the lobby and room all day long. Great free breakfast with good selection of cereals and bakery products, fruit and yogurt, waffle irons and scrambled eggs with some sort of meat to go with them (sorry, vegetarians are not good at naming meat). Absolutely good value for money!

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Thank you for letting us know about your stay. I appreciate you taking the time to let us know what experience you encountered. It is always great to know when a guest had a comfortable stay. I am glad to know you enjoyed our new brealkfast. Thank you for staying with us.

""Great Staff""

5
07/05/2017

The hotel was very clean with all the amenities we needed. Great proximity to freeways and Riverwalk. During breakfast Celestina was very courteous and warm. Celestina's personality and smile made us feel very welcomed. There needs to be more people like her in hospitality.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Thank you for letting us know about your stay. I am glad to hear Celestina made your stay welcoming. Thank you for staying with us.

"Review"

2
02/05/2017

Rooms could be cleaner, nats flying in bathroom. Guests services Juan was very helpful and did an outstanding job! Would not recommend to anyone to stay at this location. Breakfast was good. Asked for water and was told the water is for diamond members only. For the price we paid should have been in excellent condition. Will never stay here again.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
I understand your concern regarding the issues you encountered. I apologize that your stay was not as you may have liked. I have addressed your concerns. I appreciate you taking the time to let us know. It also is helpful to advise the hotel during your stay so your issues may be address promptly. Thank you for staying with us.

"Great location and staff"

5
26/04/2017

We stayed here for a convention in San Antonio. Only 10 minutes away from the convention center on a bad traffic day. The room was big - very nice and big with a sofa, ceiling fan, microwave, refrigerator, 40" flat screen, nice work desk/chair combo and a nice bathroom. We got to the hotel early but still were checked in with no problem. Our front desk guy, Juan, was helpful and asked about our plans, where we were going to eat, etc. When I told him Mi Tierra's, he produced an Amigo Card that gives you a free dessert and puts you at the front of any wait line. As this is a very popular place, it's quite a card and we did use it! Breakfast here was not advertised as a hot breakfast, but that's what it was - scrambled eggs, sausage, waffles, plus milk, pastries, cereal and fruit. It was always good and they kept it stocked. The internet was free and worked well - they even have the old ethernet connectors for really fast web access if you bring the cable with you. Parking was easy and the location was pretty good. There is a post office just 1/2 a block away if you need to mail something. They have an inside pool and hot tub so bring your swimsuit.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Greatly appreciate you taking the time to let us know about your experience during your stay. It is great to know you had an enjoyable visit. I am glad to know you found our accommodations pleasing. Thank you for your feedback and staying with us.

"OK on cheap nights. Don't pay weekend rates."

3
25/04/2017

It's a fine hotel for a decent price – on a Monday. The room is clean and comfortable, but I expected more for San Antonio so near a tourist destination. Upon arrival, we had to wait 5 minutes (barely out of the roadway) to even enter the lot because there was a car parked in each direction completely blocking lot access (it's extremely narrow). There are no signs to discourage this, so if the lot is blocked you could end up waiting in the street to turn in. We were instructed to enter through the back door. When we got there, we had to go up a few stairs and down a hallway past first floor rooms just to get to the elevator. My mom was recovering from ankle surgery, and I'm sure the first floor inhabitants love people walking past their rooms all the time. Going through the lobby or entering through the side door (impossible because it was locked) is much easier, more direct to the elevator, and less bothersome for others. The bathroom door to our room would not stay open. It's heavy and is installed to close on its own. This is inconvenient and could prove difficult for someone with a disability. We were unable to get on the internet, even though it said we were connected. Not sure if that was a problem with the hotel or our phones. I would never pay the absurdly high weekend rates for this hotel.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Thank you for letting us know about your stay. I apologize you encountered so many issues during your stay. I have addressed your concerns. Thank you for letting us about yours stay.

"Great customer service "

5
13/04/2017

Great customer service! Very nice and understanding. Rooms were clean and neat. Staff was nice and friendly. Pool was clean and fun. Breakfast was amazing. Definitely will be staying here on our next trip.

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
Thank you for taking the time to let us know of your stay. I am happy t know you had a welcoming stay. Thank you for staying with us.

"Just loved it here...so peaceful and service was absolutely unbeatable!!!!"

5
13/04/2017

stay here is my only advice. We LOVED the big room and it was very clean, quiet, and breakfast is super...eggs, bacon or sausage, waffles, and everything continental you could want. I left my pillow (a $60 my pillow) and for only cost of postage they boxed and got it back to me. We stayed 4 nights and absolutely will stay here again when we go back to SA. It is within walking distance to the Alamo, river walk, and king William historic district if you are in even fair physical shape

Riaz A, General Manager at Best Western Alamo Suites, responded to this review
I am glad to know we were able to accommodate in sending your pillow to you. It is great to know you enjoyed your days with us. Thank you for your feedback and staying with us.

"Great location!"

5
10/04/2017

Juan at the front desk was so informative and helpful! He made our check in process easy and enjoyable...what a great way to be welcomed into the city. Thanks for your help Juan! The hotel is also in a convenient location to downtown with great rates for budget travelers.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us. I appreciate you taking the time to let us know about Juan. Thank you for your feedback.

"Great location and value"

4
08/04/2017

We stayed here for a few nights whilst visiting San Antonio on holiday. The rooms are larger than many mid priced hotels and prices are very favourable compared to ones located on the Riverwalk. Microwave, coffee machine and fridge in the room. Staff are friendly and helpful. The breakfasts were varied and plentiful. The location is just off the Interstate 10 highway and a 20 min walk into town. Car parking is free. Not many restaurants close by although there is a small Chinese restaurant 5 mins away. The only disadvantage is lack of view from the window..ours was an elecricity pylon. Would stay again.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Appreciate you taking the time to let us know about your stay. I am happy to know you had a welcoming stay. Thank you for staying with us.

"Nice stay, good price"

4
05/04/2017

This was a nice, quiet, clean hotel perfect for our first night of vacation. Location is right off of the interstate. Pretty close to the Riverwalk and Alamo. Was about a 5-7 minute drive from the downtown area. You could walk, but at night might be a little sketchy. Checkin staff was very friendly, morning staff not so much. The breakfast was awesome! Our teenager loved the Texas shaped waffles ;-). Didn't catch her name but the breakfast attendee was very sweet and hardworking. My only complaint is that I requested a pack-n-play online, but when I checked in I was told they only had one and it was in use. I am surprised a hotel that large only has one crib. We made do with sleeping arrangements but really wished we could have had a crib. Overall a nice place and would stay here again!

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for letting us know about your stay. I apologize if the staff during your departure was not accommodating. I understand a crib is always helpful to have more than one. We try our best to have 3 when not taken or broken. I will definitely assure we get more. Thank you for your feedback.

"True bang for your buck!!!"

5
04/04/2017

Location is very close to all of the major attractions!! Like 10 minutes or less from market square! Close enough without paying major bucks and the suite was very nice and clean. Exterior appearance could be nicer, and the interior can use some renovations. But it's very nice and much more than expected for price and location!

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Greatly appreciate you taking the time to let us know about your stay. I am glad to hear you had a welcoming visit. Thank you for staying with us.

"Avoid this Hotel"

1
29/03/2017

The terrible management of this hotel overbilled our group over $800. When their mistake was pointed out to them the manager denied it and just told us to let our credit card company fight our battle. Do not trust anything you are told by people here. Avoid this hotel like the plague.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
I understand your frustration regarding the charges. We have reviewed your reservations and as previously discussed your reservations were not cancelled and rooms were held for you. Therefore; this is the reason why you were charged for the rooms.

"Not the Best Western"

1
27/11/2016

I've stayed at better BWs. Breakfast was severely lacking. Pool area and anything close to the pool reeked of chlorine in other words the whole downstairs reeked of chlorine. Room was ok for shabby. Not my best stay.

"HORRIBLE!"

1
25/11/2016

We stayed here so we could attend our son's Air Force graduation. Booked October 19th-23rd, 2016. The first day we chose not to have housekeeping clean our room. The second day, we did request a turn down. We picked up everything, so that the room could be cleaned without them having to maneuver around our things. The only thing done was the dirty towels were picked up and replaced. They did not vacuum, or clean the bathroom area sink. After this, we declined further maid service. Saturday night when we returned from spending out last night with our son, we came back to water steadily dripping out of our ceiling. We contacted Rene at the front desk and he came to our room, looked at the ceiling and asked if we had gone to the room above to see what the issue was. We told him no, as we were removing our belongings so that they did not get ruined. He acted totally annoyed and went to the room above. He came back about 5 minutes later and said that they had merely took a shower and didn't put the shower curtain in the shower. Our ceiling however, was still leaking and actually getting worse. Rene went back down to the lobby and stated he was going to call the manager. After 15 minutes of hearing nothing, we went to the lobby. He apologized and said that there was nothing he could do. The owner demands that all rooms be rented and they had no where for us to go. He said that we could stay in the lobby until we left to catch our airplane (some 8 hours later) or he would comp us a night and we could just go back to our room. Mind you...our room was STILL leaking and our son was sleeping on the hide-a-bed in the room that was now leaking - so that would be impossible, not to mention, unsafe! We were so completely upset, we left and just went to the airport - 8 hours early! We had to sit in hard plastic chairs, by the main entrance, as nothing was open to purchase blankets, etc...It was freezing. We stayed up until TSA opened, flew back to Portland, then drove 5 hours, to get home. A few days after getting home, I called the motel as I realized I had left a couple pairs of jeans and t-shirts in the closet, due to our speedy departure. I spoke to Rene (the same person who was in charge, the night of the leak). I described the items I left. He said that he was going to go check the lost and found and was away from the phone for several minutes. When he got back on the line he said that there was nothing in lost and found but a few power cords. That;s B.S! I ended up calling the corporate office and making a complaint and I was told that this was completely unacceptable, a case would be opened and that I would be hearing back from them within 7 days (but it's usually only a couple). Well...it's not a few days shy of December and we have heard NOTHING! This was a horrible experience! A bad motel. horrific business practices in a bad part of town. Don't trust the internet pictures!

"Nice family vacation"

5
20/11/2016

We stayed at this hotel for 5 nights during a family vacation. The rooms were nice and updated and at a reasonable price. The staff were all incredibly nice and helpful. The free breakfast included waffles, oatmeal, pastries, fruit, boiled eggs and yogurt. They have free parking and a nice indoor pool. The only thing that would have made it even better would be a shuttle to go downtown. We will definitely stay here again.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for taking the time to give us a great review. it is great to hear when a guest had a welcoming and comfortable stay. Appreciate you staying with us.

"Very clean, safe and inexpensive."

4
12/11/2016

This hotel ois located on the West fringe of downtown San Antonio, close to Mi Tierra restaurant ( a must visit in S.A.). Cross I 35 and you are in the old westside, in the past, 20 Yrs ago not very safe at night. Now a lot better. The faciility has a 2 lane access to the parking in the rear. Very well lit and has 24 -7 camera surveillance. Rooms are very clean, furniture is fairly new. Staff was very friendly ( important to me) . Breakfast is good , you can ,make your own waffles. I do miss fresh eggs. I think I saw boiled eggs. I will stay there again.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us. We are looking into having a full hot breakfast. I am glad to know you had an enjoyable stay. It is great to know you were able to move around easily. Thank you for your feedback.

"fair hotel"

3
07/11/2016

The hotel is not in the best part of town, I got to the motel about 5 min to 3 on a Sunday the attended looked at his watch before he even checked to see about the rooms I asked if he was going to send me away. but our check-in time is 3 pm sometimes our room may not be ready at 3pm I really didn't want to hear how crappy and slow their house keeping was I reserved that room about a month earlier they new I was coming. When I went to turn my key in the women at the desk was busy texting on her phone had to wait for her to get done. maybe they just cant find decent help down thei.r

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
I apologize you encountered so many issues during your stay. At no time do we want a guest to feel not welcomed. Our front desk staff communicate with housekeeping through cells which still at no point should we keep a guest waiting. I have addressed the issues with the staff. Thank you for your feedback and staying with us.

"Onvernight downtown San Antonio"

5
28/10/2016

The staff was wonderful and kind and very willing to help! Breakfast was offered, the room was clean, the beds were comfortable, nice seating area and the location was perfect for downtown Market Square.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
I am glad to know the staff was helpful and accommodating. We take great pleasure knowing when a guest had a welcoming stay. Thank you for staying with us.

"Big room with well service "

5
24/10/2016

Very good front desk customer service and very quick. The room is big with sofa and table. Bathroom is clean. Balcony gives fresh outside air. Parking is free and very bright and safety parking lot. The indoor pool with jacuzzi is nice.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
I am glad to know you had an enjoyable stay. It is always our strive to assure our guest have a welcoming and secure feeling. Thank you for staying with us.

"Great Place and Price!"

5
24/10/2016

Perfect location to downtown San Antonio - free parking - hotel was clean and the staff was nice. The breakfast is continental but offered hot oat meal and hot waffles. The indoor pool was freezing but the hot tub was perfect.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
I am happy to know you had a welcoming visit. I apologize for the pool being cold it has been repaired. Thank you for staying with us,

"RENOVATED"

5
24/10/2016

older property on the outskirts of down town, it was beautifully renovated. our room was right next to the elevator and vending machines. didn't hear a thing!! the indoor pool and hot tup are a PLUS!! especially after long walks looking at the missions and ALAMO and river walk.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Appreciate you taking the time to let us know about your stay. I am glad to hear you had an enjoyable visit.

"clean and renovated"

5
18/10/2016

The hotel was clean, hotel room was updated - new looking sheets, furniture, bathroom impeccable and nice. Hotel provided us with a crib that I asked for in advance and the crib was clean and pretty new too. Indoor pool and jacuzzi looked cool but I did not take a dip. Location is less than 10 minutes drive to Alamo/River Walk. Breakfast was as expected for a Best Western.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for letting is know about your visit to our property. It is always great to know when a guest had a welcoming and comfortable stay with us. We greatly appreciate you staying with us.

"great hotel resonably price and good location for visitors"

5
17/10/2016

hotel and staff offered great service pleasant environment close to visitor attractions loved the fact that we didn't have any problems with parking availability my kids enjoyed the indoor pool good breakfast GREAT hotel

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for taking the time to let us know about your stay. It is great to hear when a guest had an enjoyable stay. It is our strive to assure all guests left feeling welcome.

"Pleasant stay"

4
11/10/2016

Stayed here 2 nights while visiting family. The room was large and comfortable. No time for the indoor pool/hot tub, but both looked inviting. The first morning I realized the hairdryer was broken. It was replaced within minutes of my phone call to the front desk. Right by the freeway, but I couldn't hear the noise in the room. Free breakfast and the waffles in the shape of the Texas will start your day with a smile!

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
I am happy to hear you had such a great stay and we were able to accomodate all your needs during your stay. We always strive to assure our guests feel welcomed and at ease during their stay. I hope you had a good family visit. Thank you for staying with us.

"Great place to stay"

4
29/09/2016

The customer service was great. The staff was very helpful, especially the people setting up the breakfast. I loved the spacious room and the bed was really comfortable. They have an indoor pool and hot tub. I felt welcomed and comfortable at Best Western.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
It is always pleasing to hear when our guests felt welcomed during their stay. Thank you for taking the time to let us know about your stay with us. It is good to hear hotel staff was helpful and accommodating. Thank you for staying with us.

"Best Best Western room we have had recently"

4
24/09/2016

From the outside this BW does not look promising. However, our room is very spacious with a very nice, recently refurbished, bathroom. The bed is very large and comfortable. The laundry room is on the 3rd floor and I did 2 washes without any problem at all. Not the best breakfast we have had but there are 3 waffle machines! Why not treat yourself and go to the Guenther House for your breakfast. Lovely old house and not too far with plenty of parking. Go early as it gets busy. There is an indoor pool that we didn't use. If you want to catch the bus into the city, the bus stop is within easy walking distance. You get the VIVA 11and a day pass is really cheap. The bus stops right by the Alamo. I would not recommend arriving back in the dark as there is little street lighting between the bus stop and the hotel. Internet very, very good. Staff very helpful. If the management of the hotel read this, can I please ask why guests are not given the opportunity to say they DO NOT want towels and bedding changed each day?

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
We do appreciate your feedback. I am glad to know you had an enjoyable stay with us. It is nice to hear you were able to take use of the VIA pass. As for the housekeeping we do have the peace and quite tags card that can be placed on the door. I apologize if yours didn't have one. We have addressed the issue to housekeeping. Thank you for staying with us.

"very good experience"

5
23/09/2016

Clean, comfortable and professional. This is my first time to live in BW and it's excellent service gives me a very deep and nice experience. I will put it in my top hotel list and introducing it to my family and friends.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us. I am excited to know you are a first time guest and we met all your expectations. It is nice to know when a guest leaves us feeling welcomed and enjoyed their stay. Word of mouth is always the best recommendations for all hotels.

"Overall, happy with our stay"

4
20/09/2016

We stayed at BW Alamo Suites during our son's graduation from Lackland. It took us about 12 minutes to get to Base in the morning traffic. Some attention to detail in cleaning could be improved upon. For instance, vacuuming up next to the edges of the bed and under the bathroom vanity there were items left by previous guests so it was obvious that no one cleaned under it before we arrived. Breakfast was good and it's nice that it goes until 10 and the beds were comfortable. My only real complaint was all the people hanging out drinking in the parking lot at night (all 4 nights we were there). They were loud and obnoxious and it made for an uncomfortable situation exiting the car with our children. The parking lot just didn't feel safe after dark because of it. At one point upon our return there was an angry man in the parking lot throwing tools out of the trunk of a car and yelling.Other than that, the rooms were nice and staff was friendly. We had a room with 2 king beds and a pull out couch. The room was VERY spacious. Probably one of the most spacious I've ever stayed in which made it comfortbale for more than a few people.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for your son's service. I am glad to know your stay was enjoyable. I do apologize for the inconvenience of the issues you encountered, they have been addressed. Our guests safety is always a priority. Any issues addressed to staff are resolved as quickly as possible. Thank you for your staying with us.

"Great "

5
13/09/2016

This hotel is great. Perfect location just outside the city. About a 15-20minute walk and you can pretty much walk along the river the whole way which is really lovely. Staff were very friendly upon checkin and throughout our stay. Breakfast was really good as well, even better that it was on till 10am most places it's 9am. So that was such a bonus. Our room was really nice, great air con and super comfy bed and very spacious rooms. Didn't really want to leave. We used the laundry facilities and they were good as well. Didn't have to use the pool and gym but they looked really good. There's a few supermarkets near by and a couple of fast food restaurants. Would definitely recommend staying here.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for taking the time to let us know of the great stay you had. It is always good to know when our guests felt welcomed to our hotel. Thank you for choosing us for your stay.

"Great Location!"

4
12/09/2016

Room very spacious and clean. My coffee pot didn't work. Check in was fast with no issues. Pool was dirty and intense smell of chlorine. Breakfast was too crowded and we decided to eat elsewhere. Very close by to downtown San Antonio.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Appreciate you taking the time to let us know about your stay. I apologize you came across some issues during your stay. I have addressed them to our departments. It is always our strive to assure our guests have a comfortable stay with us. Thank you for staying with us.

"Pool Cloudy "

2
12/09/2016

I chose this hotel for the swimming pool. The pool was so cloudy and reeeked of chlorine which resulted in not being able to swim. My kids were so disappointed. The breakfast was the WORST I have ever seen at a Best Western. I was told they are serving what was required by Best Western so I guess they are just getting by instead of going over and beyond. Don't expect the front desk to help you or deliver after hours because they are not. My family will not stay here again!!,

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for letting us know about your stay. Per our conversation I understand the frustration for your kids in feeling they were not able to go swimming. We are in process of looking to expand our breakfast as we discussed. I understand your frustration that housekeeping is not here through the evening. I have addressed the issue to all front desk staff. Again thank you for taking the time to speak to me.

"Personal"

4
09/09/2016

Excellent quality for the price. The suite was very large and comfortable. Breakfast area was clean and complimentary food was good. Parking on site. I would highly recommend this hotel. It is close to the downtown activities of Riverwalk and the Alamo.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for taking the time to let us know about your stay. We continue to strive on assuring guests have a welcoming and comfortable stay. It is great to know when a guest enjoyed their stay and room. Thank you for staying with us.

"Moms weekend "

5
03/09/2016

My cousins and I decided to come out to San Antonio for the night and I can truly say that we had a blast. As soon as I got to the hotel I was greeted and checked in right away with no hiccups. The room was beautiful and cozy. Thanks to the staff at Best Western Alamo Suites.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Mom's weekends are great. It is always good to know when our guests had a "blast" during their stay. The Riverwalk is a great getaway to enjoy the night. Thank you for staying with us.

"Convenient location"

4
26/08/2016

Stayed here for three nights and found, even though under renovation, it was clean, spacious and had friendly and helpful staff. The pool is indoor and was good. We were lucky to have a room with a small balcony which was an added bonus. We found the area to be quiet and we had no issue walking home in the early hours of the morning. Breakfast is basic, but enough. Would absolutely stay here again, for the price,the mere 20 min walk to river walk and 25 minutes walk to the Alamo.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for letting us know about your stay. I am glad to know you enjoyed your room. It is good to know you were able to tour our wonderful city. It is always nice to know a guest left feeling welcomed. Thank you for giving us your feedback.

"Convenient to downdown"

5
22/08/2016

Enjoyed spending the afternoon downtown around the Alamo and riverwalk district. We found it very easy to get to from our morning drive from Houston. Able to park in from of our unit. The hotel was convenient for this purpose.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Appreciate you taking the time to let us know how nice your stay was. It is always good to know when a guest had a great stay. Thank you for staying with us.

"Nice but still lacks a little."

3
21/08/2016

We stayed at the best western Alamo suites and the inside is much nicer than the outside. The picture of the front on the booking page resembles nothing of what the actual property looks like. So I was a bit apprehensive checking in. The hotel is currently being renovated so there are lots of fresh paint smells etc when in the hotel. Part of the parking (probably the best spots on the lot) are consumed by the construction area, which from the room just looks like a walled off dump. There are more spots consumed by the haul away trash in the back. Our room was clean. The a/c was a bit noisy and the bed is directly next to it but that wasn't terrible. The reading light on one side of the bed had a short or bad bulb not sure which. The full mirror closet door wouldn't shut so we had to prop it closed so we wouldn't hit it for midnight bathroom runs. we kept getting these little flies in the bathroom. We discovered they were coming from inside the wall since closing the drains was no help (a little caulk around the sink drain pipe should be applied). Most modern hotel rooms now have appliances with USB ports for charging devices. These rooms have none which was slightly menacing. The rear entrance to the hotel is a bit strange. You must enter through the pool. The indoor pool is not air conditioned and the strong smell of chlorine was a turn off for my wife. Lastly, some time should be spent making the Parking area look nice as well as some fresh paint on the outside of the hotel. A chemical wash on the roof would go a long way improving the outward appearance of the hotel. When I first pulled up my initial reaction was, "uh oh". If you're out and about take an uber back to the hotel if it's after dark. We found the area a bit too sketchy to walk after dark. Other than those minor things our stay was nice and we would stay again.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for taking the time to let us know about your stay. I apologize if you felt our pictures were misleading. I will definitely address the issues you have brought to our attention. It is always our strive to assure all guests are left feeling happy with their stay. We strive to make all guests feel welcomed and leaving with a good feeling of a comfortable stay.

"Ugly, Dirty, and Dusty, Inside and Out"

1
21/08/2016

When we booked, the staff did not tell us that the hotel was undergoing major renovations. It was ugly and dusty, inside and out. It was in a bad part of town and the guy that worked at the desk said they couldn't prevent anyone from coming in off the street. Pizza flier under our door was from a shady company and they gave us the wrong pizza and wouldn't refund our money. Hotel didn't do anything to keep the pizza company out.

"4 1/2 out of 5"

4
16/08/2016

Pro's - Extremely large room, all the amenities you could ask for (fridge, micro, coffee maker, etc.). Excellent price for being so close to everything. Room was very clean, Staff very friendly and helpful. Vending machines everywhere for convenience. The pool and hot tub were very clean and had a shower for rinsing off. Con's - Not a scenic location, no views. Next to Freeway in a commercial district off narrow feeder. Not a dangerous place, just not one I would be comfortable to take walks around. Pool didn't open until 10am. Would have been nice to take a dip before the kids woke up! Summary - I will definitely stay here next time I'm in town as the room was great and at a great price for where it is. Convenient to all areas of San Antonio.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us and giving us your feedback. I am glad you enjoyed your stay with us. It is nice to know you enjoyed your stay. I understand the location can set you back a little bit. It is safe near by other hotels and restaurants are around us. Thank you for visiting us.

"Excellent"

5
02/08/2016

This is probably the best, Best western we stay at, friendly and helpful staff, clean, very nice rooms close and to River Walk. Compared to the Best Western we stayed at the night before, this was like a breath of fresh air.. We have stayed at this hotel the previous year, Though the pool was off limits for remodeling, we were still very happy. Anytime we go to San Antonio I'm sure this is where we will stay..

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you so kindly for giving us a great review. it is pleasing to know when a guest feels welcomed. I am glad to know your stay was comfortable. Appreciate all your generous words. Thank you for staying with us.

"Great Hotel, Great Location"

5
28/07/2016

This Best Western has everything you need for a great stay in San Antonio. Great comfortable suite rooms, great breakfast too! The indoor pool was a great way to beat the heat, my daughter really enjoyed it. The hot tub was wonderful after being on my feet so long. Just a short drive into downtown, it was affordable, and clean and quite.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
It is always great to know you had such an enjoyable stay. I am glad to hear your daug and yourself enjoyed our pool and hot tub. It can be relaxing after a long, tiring day. Thank you for giving us your feedback and staying with us.

"Room was comfortable"

5
27/07/2016

Although there was renovation work going on, the room was good. Especially the beds were clean and comfortable. Breakfast was good and they did refill, so overall a positive experience. Express Check out was useful.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us. We appreciate you taking the time to let us know of your stay. I am glad to know you had a good stay. Thank you giving us your feedback.

"Great Hotel for Riverwalj and Surrounding "

5
15/07/2016

We just spent 2 nights at the Best Western Alamo Suites. As mentioned in previous comments, there is a current remodel occurring, but this is a definite benefit. It will be beautiful. The room is already very nice. We had a suite, and it suited our needs well: 3 adults,2 teens, 2 year old. Breakfast was good and fresh. Central location to everything. Price was spot on. But the best and most notable part was the staff...they truly are dedicated to making guests feel at home.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you kindly fr such a great review. It is always great to hear when a guest had a good stay. And excellent to know our staff go above and beyond to make guests feel at welcomed. Appreciate you taking the time to let us now about your stay.

"Best Western...NOT!!! turned out to be WORST best western"

1
15/07/2016

This was my second time here...because the first time was a great experience. .. SO.. I reserved a couple of months back and asked for 2 beds... Upon my arrival I was told I had a bed and a sofa bed..hmmm..I was a little bothered by this but went along with this because the guy explained I could talk to manager in the morning and as people were leaving I could request a room with two beds..I had no choice but to do so... AND THEN I slept on it ...very thin pad..u could feel every spring! I woke up with sore neck and shoulders so the next morning I complained and asked for a real bed since I asked for this in the first place..I was told by management they were booked but she offered 2 extra blankets to use on mattress.. My friend who was not pleased with this answer complains again and we are told by the manager we could leave if we would like... now we were in San Antonio for a festival, there would have been no available rooms by 12 that afternoon...so we stayed.. I can assure you that all 3 of us decided that we will never ever return...we also work for county in our city and have a huge networking system...they will all be warned against ever staying at this Best Western...

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for taking the time to let us know about your stay. I have reviewed the reservation and apologize if the room type you stated you booked for was not what was booked. I do understand your concern regarding the mattress sofa not being as comfortable as the bed mattress. We always attempt to please all guests with their requests. I sympathize your stay was not like you expected.

"Made our trip better"

5
05/07/2016

Even though they were remodeling it was clean. Staff is super friendly. Breakfast is good. Celestina was the most helpful person. Even her waffles she made us tasted better. All amenities of downtown San Antonio are close by. Best value for the money. Would have easily paid over $400 a night in San Francisco for same hotel.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
We greatly appreciate you taking the time to recognize our breakfast attendant. It is nice to hear when an employee goes above and beyond for our guests. Thank you for staying with us.

"Vacation "

4
02/07/2016

It was a very clean and well kept hotel the staff was very nice . It was a beautiful place to go and visit Texas is so hot and the Alamo is amazing it's a must see . The river walk is one of the best places bc it has everything all in one place. There are so many different food and shopping places all in walking distance to.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
We do appreciate you taking the time to let us know about your stay with us. It is nice to know you were able to enjoy our beautiful riverwalk. Thank you for staying with us.

"Great Place"

5
02/07/2016

It was an amazing stay. Staff is friendly. Janice from front desk helped guide us for fun activities for our kids.We enjoyed the waffle with the Best Western logo in it. Stay was just comfortable. I will go back when back in town.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for your stay. I am happy to know Janice directed you to family events. It is always nice to know our guest had a great stay. Thank you for staying with us.

"Nice stay"

4
27/06/2016

Took the kids on a mini vacation this past weekend and spent the night here and we were very pleased.. The room we stayed in was newly renovated so that was great. The room was big and clean. They have an indoor pool which is great and the desk clerk at check in was nice and friendly!

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us and taking the time to let us know about your stay. We are glad to hear your stay was welcoming.

"Good hotel, bad area"

4
24/06/2016

The hotel doesn't present well from the outside. It's in a bad area and the driveway to the hotel is small and difficult to navigate. The indoor pool needs better ventilation. Aside from that, the staff is incredibly polite, friendly, and professional. The room was clean, had all of the amenities promised, and was large enough. The breakfast options were great. Plenty of choices.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
I am happy to hear you didn't let the location drift from staying with us. I am happy you choose us and your stay was welcoming. Thank you for staying with us.

"Amazing experience "

5
21/06/2016

I have stayed there for over a week the room was clean and big. The staff was so friendly. The gym has weights which was a big thing for me. So close to the river walk. The parking lot is big I didn't have to worry about finding a parking spot. The breakfast is good there are 3 waffle machines so I didn't have to wait forever like other places.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Greatly appreciate you taking the time to let us know about your stay. I am always glad to hear when our guest leave feel they had a comfortable stay.

"AMAZING HOUSEKEEPER"

5
21/06/2016

My son got sick during our stay and vomited in our room on the bed. As I was about to go to front I ran into Eugenia. I explained what happen as I reached for the sheets. she stated she would clean for us. That as just amazing.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
I am so happy to hear my housekeeping staff was so helpful. It is always our strive to assure our guests feel welcomed. Hope your son better.

"Great Experience. Excellent Staff"

5
15/06/2016

Went on a 4 day 3 night vacation to San Antonio Fiesta Texas. We booked a room for 4 kids 2 adults. Got a great deal 2 QBDs and a sleeper sofa. Accommodated our family perfectly. Plus they had free continental breakfast. The staff was just amazing. Celestina, was such a wonderful lady...she made awesome waffles for everybody! She was such a pleasant person to talk to and was sooo attentive. Our room had a microwave and mini fridge which was perfect!!! The Housekeeoers were also wonderful. They have an indoor pool nice warm water which a baby n toddler enjoyed to the max!...we enjoyed the whole experience sooo much that every time we go to San Antonio we will be booking here again! It's so close to all major attractions n the manager is sooo helpful and kind. There's also a kennel across the street for those who wish to take they're fur babies along. It was simply more than we expected. Thank you to All the staff!

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for choosing our hotel to vacation with. Appreciate you taking the time to let me know about your stay. It is always great to know when a staff goes above and beyond for our guests. We strive to assure our guests have a comfortable and enjoyable stay. I will definitely let the staff know they were appreciated for their work. Thank you.

"Great staff"

5
10/06/2016

Best staff very friendly. New remodel. Has large king rooms. Indoor pool and hot tub. Very close to the river walk and Alamo. There is a doggie daycare right across the street that does over night boarding wish we wish we had known but will remember for next time.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us. It always great to hear when a guest had a good experience with us. Lucy's doggie daycare is a great boarding house. Appreciate you taking the time to give us your feedback.

"A Pleasant Surprise!"

5
02/06/2016

We were desperate to get off the highway after battling stormy weather and gridlock in Houston. Called Best Western's toll free number and asked for something just off I-10 and he booked this facility. Wow! Yes, it's an old hotel but it was just $106 and we had TWO King beds and a pullout queen couch and it was clean. Definitely a family-friendly place and a short distance from the Alamo with access to shuttles, etc. Modest breakfast included. Sarah at the front desk recommended several eateries, all within easy access. Great bed and RIGHT off the I-10. No complaints!

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
We are glad you choose us to rest during your stormy drive. It is always good to know our guests have a comfortable stay. Thank you for taking the time to give us your feedback and letting us know about your stay. Always great to know when our staff stands out to our guests.

"Would return without hesitation"

4
30/05/2016

Great sized room, really spacious wardrobe plenty of storage. Tea and coffee facilities along with a fridge and microwave. Lovely pool perfect for a quick swim disappointing it does not open until 10am. Breakfast was plain and simple but plentiful really lovely lady maintains it. Can't fault the staff they were lovely to deal with. Would not hesitate to recommend the hotel for comfort and cleanliness.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Appreciate you staying with us. Thank you for taking the time to let us know about your stay. I am always happy to hear when my staff make our guest feel welcomed. Thank you for choosing us for your stay.

"Great night stay."

5
26/05/2016

My husband and I got a hotel room here for one night while we were waiting for on a rental house. Hotel was clean and cold. Just how I like it. Indoor pool looked good. And they had a lot to offer at the breakfast the next morning. Very pleased with this hotel.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us. I am glad to know you enjoyed your stay with us. It is always nice to hear when a guest had a comfortable stay,

"Great value, sketchy location"

5
23/05/2016

The parking lot in the rear of the motel was the only negative I encountered at this motel. Passing the cleaning ladies each morning, I was greeted warmly. As I entered the breakfast area, I could always count on being greeted again by each of the workers there. The counter workers were efficient and pleasant.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Appreciate you letting us know about your stay. I am always pleased to know my staff made you feel welcomed. Not sure what issues in rear you were indicating. I have made sure it was cleaned if that was the issue you may have encountered. Thank you again for staying with us.

"Save your money"

1
22/05/2016

Located in scary part of town. But most of this town seems scary. Doesn't look anything like pictures. Noisy with kids running wild. Hard to get to and over priced. Electric didn't work in bathroom. Only saving grace was the front desk staff seemed nice

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
I understand your concern regarding the area seeming scary to you. We always pride in making sure all our guest leave feeling happy. I understand you frustration of the kids running around. I apologize if the issue with your electricity was not handled promptly if reported. An issue that has been addressed. Our guest having a comfortable stay is always our first priority.

"Great Hotel"

4
20/05/2016

We booked two days and liked the room and staff so much we stayed three. The rooms are spacious and quiet. There is great water pressure for the shower. The beds are very comfortable. The rooms have been remodeled. The coffee is good. They include breakfast of cereal, toast, juice, pastry, fruit, and yogurt. We were close to everything we wanted to do in San Antonio. The parking is free.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for taking the time to let know us know about your stay. It is always a pleasure to hear when our guests leave us happy. Appreciate you choosing us for your stay and leaving us a great review.

"Great hotel"

5
18/05/2016

Hotel was great especially staff.Front desk agent Jose was very helpful in direction to nearby attractions and took care of our all hotel needs.Hotel was very convenient to local attractions and my business meeting.I highly recommend this hotel especially for the price I had paid.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us and taking the time to let us know about your stay. We are glad to hear that Jose went above and beyond to make your stay pleasing.

"Great Hotel"

5
07/05/2016

We were on our anniversary vacation, and selected this hotel not knowing exactly where it was. It was readily accessible from the interstate. There aren't very many eating places close by, but you can order from several delivery services. The rooms are nice and comfortable. We had a suite that had been newly renovated. Staff are friendly and helpful. Parking is good. If you want to take a tour in the area, have the desk clerk, Sarah, set it up for you. It was wonderful not to have to try and find the places, and then find parking. We let the driver take us all over, and we sat back and enjoyed the ride. San Antonio has a lot of history to tell.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us. It is nice to hear about your stay. Appreciate you taking the time to give us your feedback.

"Nice room at a fair price"

5
06/05/2016

We always stay at a Best Western when on short trips, when we can. We have found all of them to be nice, clean rooms at a fair price. The Best Western Alamo Suites was no exception. The hotel was very clean and the entire staff was very friendly and helpful. A great value for the price.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Appreciate you choosing us to stay with us. Thank you for your comment and staying with us.

"pleasant"

4
04/05/2016

the 1st and 2nd floors have been renovated while work continues on the 3rd floor. over all a very good job was done and looks very good. some of the wallpaper was not sealed, but I'm sure they will catch it. breakfast had waffles, but no hot eggs and meat. overall not bad. the b/r service very good. with the work being done on the hotel, I feel they should be able to upgrade to a plus. the internet was somewhat slow and the outer grounds require better clean-up and care. location is not the best, but the bus service is very close. you could walk to the river walk.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for all your feedback and letting us know what touch ups need to be addressed. We appreciate you staying with us and taking the time to let us know about your stay.

"Close to Downtown"

4
02/05/2016

Hotel is very close to downtown which makes it very convenient. However, parking is very limited, and at night the area feels are little unsafe. Room was big with two queen beds and a sofa bed. Sofa bed mattress needs to be replaced asap. Queen beds were great. Room had a small balcony which is very nice. Continental Breakfast was great, waffles, yogurt, oatmeal, coffee, fruit, cereal, bagels, great, great, great breakfast. Wi-fi was easy to connect. In-door pool is a nice amenity, which we did not get to use. Overall, I liked it and I think I will stay there again any time. The room was big enough for my family of five. Two adults and three kids and everyone had a bed, except the sofa bed was in terrible shape. I will recommend it any day.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for taking the time to let us know about your stay. Always happy to hear when our guests enjoyed their stay. Thank you for letting us know what we need to update. Thank you for staying with us.

"excelent kind family service"

5
29/04/2016

I was like a 20 years out of practice speaking english,Eduardo at reception, makes me feel like if no time passing, Celestina at Breakfast Room was extremly kind. really I feel like I was at home. the best experience I had in my trips till now

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you kindly for your nice feedback. Always good to hear when our staff makes our guests feel comfortable. Appreciate you taking the time to let us know about your stay.

"Not bad "

3
11/04/2016

Visited with the family during Xmas time, spacious room in a good location. Easy parking and friendly staff. Really poor choice of breakfast no hot choices (cold boiled eggs are not a hot option) so we couldn't count on the breakfast. Swimming pool was not really clean and there was too much chlorine but it is a good size. First time at a Best Western hotel but not impressed.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for letting is know about your stay. I do understand your concern regarding the breakfast however; we our not a hot breakfast hotel. I can sympathize with your concern regarding the chlorine levels.

"Nice Hotel"

4
31/03/2016

Good hotel.. good location.. Nice room.. good Breakfast..free parking.. no problems... had a good time.. lots of ice.. nice lobby.. close to Riverwalk.. good TV.. the Staff was very nice and helpful..

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
We appreciate you taking the time to let us know about your stay. I am glad the staff was accommodating to you. Thank you for staying with us.

"Good night's sleep"

5
29/03/2016

My family and I often visit San Antonio. We love the culture and historical aspects of the city. We always stay at a Best Western and have a great experience. This time was no different. I enjoyed the stay. Spacious room. Comfortable beds.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
We appreciate you always choose us to stay when visiting our great city. It is always nice to hear when our guests are happy with our hotel.

"AWESOME experience"

5
29/03/2016

The Best Western Alamo Suites was comfortable, clean and safe. The mattress was amazing. The staff was helpful. The hotel is centrally located to all the great places we wanted to visit: 8 min to the Alamo and River Walk, 5 min to the Market Square, 14 min to the San Antonio Zoo, 12 min to San Jose Mission. Wonderful experience. We will stay there again

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
We greatly appreciate you taking the time to let us know how your stay with us was. It is always exciting to hear when our housekeepers do a super job in cleaning and keeping our rooms great for our guests. Thank you for staying with us.

"Good Location"

4
28/03/2016

We had a last minute trip to San Antonio. This hotel was close to all the activities and was nice and clean. The staff was helpful and friendly. We had a great time and enjoyed relaxing in the hot tub in the evening.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
It is nice to know our hot was relaxing. It is always good to hear that our guests leave us with a happy feeling. Thank you for staying with us.

"convenient"

4
21/03/2016

We were visiting the city and felt safe and secure in the BW. The town sort of scared us but the convenience of shuttles and close to highway helped us feel safe. The staff was helpful and made our stay a lot easier. We started with Hotel.com and had an awful first experience in San Antonio but call the BW line and was pleased with the outcome. Best choice we made was to not go with the Alamo Suites that was suggested by Hotel.com that had roaches and stained sheets and ended up at Best Western.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us. I am glad to hear our hotel was accommodating to you. Our staff strives in making our guests feel at home. Thank you for your feedback.

"Disappointed in location"

3
07/03/2016

I booked this hotel with the most important criteria being cleanliness, price and distance to the airport, Alamo, Riverwalk, etc. When I called to inquire about transportation I was told there was a trolley "right behind the hotel." The price of the trolley was very reasonable and, knowing Best Western as being generally clean, I decided it sounded perfect. Our first morning we were given directions to the trolley: "walk to the corner, go right, walk to the next corner and go right again - the trolley is right there." What the people at the desk failed to mention was the blocks were VERY long - had to be at least 1/4 mile - and the area was extremely desolate. The hotel is surrounded by warehouses which were all closed on the weekend so there were no people, no cars, no houses, etc. As we were walking I noticed there were also no street lights. That meant we would be walking back in the evening in total pitch darkness. When we finally reached the trolley stand we found there was no trolley due to detours from road work. We took a city bus that cost a couple of dollars each and took about 10-15 minutes to get to the Alamo. If we ever return to San Antonio I'd definitely stay closer to the main part of town. Even though we used Uber (much cheaper than their taxis) the trips did add up. The hotel was clean, the room was comfortable, the price was reasonable so, if you have your own car, I recommend it. Otherwise, be prepared to either walk for miles (which we did anyway - the city and Riverwalk are amazing!) or call Uber.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for letting us know about the issues you encountered trying to get downtown. I will address the issues regarding the misleading of directions to the trolley. I do hope your stay with the hotel itself was accommodating for you. Thank you for staying with us.

"Hotel Stay"

5
07/03/2016

This stay was awesome. The staff were great and very helpful. Good place of choice. Not to mention it is down town and walking distance from a few things. My child and family enjoyed the breakfast and the area of seating. We also enjoyed the pool. I loved that there was free parking as well, you don't find that as often when traveling out of town.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Appreciate your great review. It is always great to hear when our guests leave us happy. I am glad you were able to enjoy our pool. It is nice to know our staff were able to assist you during your stay. Thank you for staying with us.

"Older property, going through renovations, within walking distance to downtown."

4
06/03/2016

Our room was clean, however, next time I would prefer a room away from the street. We were in room 202, on the street directly across from a dog grooming and kennel facility. Not bad at night, but barking begins early in the morning and occurs throughout the day. If you don't mind walking 1 mile or so, then this hotel is conveniently located to the San Antonio downtown and Riverwalk area. We enjoyed our daily walks. There is a lovely place nearby for an upscale breakfast, Guenther House (Pioneer Flour founders)

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Appreciate you letting us know about your stay. I do understand your frustration regarding the dog kennel. It is our strive to assure all guests have a good stay and comfortable rest. Thank you for staying with us.

"Excellent!"

5
02/03/2016

The staff was friendly. The hotel was clean. The breakfast offered was well kept. Facility was under construction but they kept the noise and debris under control so it didn't interrupt our sleep or stay. This hotel and staff were very professional. I would stay here agin.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us. Always good to know when our guests had a comfortable stay. We are glad our renovations didn't disturb your stay.

"Tiffany at the Front Desk was Amazing!!!!"

4
29/02/2016

My business partner in I checked in around 9 or 10 pm after the run around at the airport trying to get a rental car we just decided to get a uber to the hotel. We walked in and Tiffany was our first point of contact with a welcoming Good evening and a smile on her face. Me being in the hotel industry for 10 plus years running high level 5 star 5 diamond establishments. I Give Tiffany an A+ and would want her part of my team. Thank you for the Hospitality! We stayed in 119 Thank you Garrett Schultz

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for letting us know how Tiffany made you feel welcomed. It is always good to hear our staff go above and beyond for our guests. I am glad to hear you had a good stay with us.

"Nice people"

4
20/02/2016

Went to SA this weekend. My wife booked a room at a different hotel. We got there on time and they gave our room away. Then they offered to kick the guests out and give us our room back ( in the middle of the night). Then he let me look at a different room. The door was open to it, holes in the walls, no light bulbs.....I promptly left and went down the road to best western. Eduardo was at the front desk at the time. He was extremely professional and very nice. He got my wife, baby, and myself a room right away. The next morning Janice got us into another room even though we didn't reserve one. The people here are very helpful.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for letting us know how our staff went out of their way to make your family and yourself feel at ease. It is always great to hear that our guests experienced a terrific stay with us. I know it is hard to have experienced different service at another location. Thank you for giving the opportunity to make you feel welcomed.

"Ms."

1
16/02/2016

The lady at check was rude and hateful. Check in was after 3 . all maids were on break at 2:30 when I tried to check in. I had been stranded on the freeway, they would not let us have a room, finally at 3:00 I went in again and was told sorry maids arrived late! They had all been on break about 2:30 when I tried to check in the second time. Lots of construction, noise, breakfast was not good. I tried to report it and was told it was a franchise and they could do whatever they choose to do . I would never, never go back!

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
I do apologize for the manner in which staff addressed you. It is never our intention to make a guest feel unwanted. As for housekeeping it is an issue that is being addressed as non of our guests should be waiting past 3 PM. Occasionally we attempt to check a guest in earlier if available. Again I do sincerely apologize and all issues are being dealt with.

"Excellent stay!"

5
16/02/2016

From arrival until check out, all staff was very friendly and courteous. We loved the full breakfast in the mornings and being able to relax and enjoy the indoor pool in the evenings. Very comfortable, nice and quiet property! Loved it!

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for letting us know how your stay was. Appreciate you choosing us during your visit to our beautiful city. It is always a pleasure knowing our staff make each of our guests feel welcome. Thank you for your feedback.

"Vacation--passing by"

5
30/01/2016

Very nice stay. Had the suite with king beds. Not used to that in California. Breakfast was nice with Texas shaped waffles. Beds were comfy. Everything worked good. Room was clean. Staff was nice and busy. Was there during construction.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us. Appreciate you taking the time to let us know about your stay. Glad to hear it was a comfortable stay.

"Pleasant Stay"

4
13/01/2016

We were in town for a Bowl Game at the AlamoDome. The hotel was easy to find, and it wasn't far from Market Square. We were able to take advantage of the indoor hot tub and pool - nice features. Breakfast was good. The hotel was quiet, clean and comfortable. Our room was handicap accessible, so the bathroom layout was a little unique, but it served its purpose. The front desk staff was very helpful and went out of their way to help us with transportation arrangements. I would be willing to stay here again when visiting San Antonio.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Greatly appreciate you taking the time to let us know of your stay. It is always good to hear that our staff are helpful in our guest's stay. Thank you for staying with us.

"Great location and free hot tub! "

5
05/01/2016

The staff were friendly. They upgraded us to King for free. The location was great too because we could walk to Alamo (30 min walk). The spa and pool were included and were enjoyable after a long day out on the town. Breakfast was ok. Construction workers were annoying.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
We appreciate you staying with us. I do apologize to hear the construction worker disturbed your stay I will address the issue. Thank you for taking the time to let us know other than that issue the stay with us was pleasing.

"Quiet, comfortable and economical. But not real close to Tourist sites Downtown."

3
05/01/2016

This location is probably too far to walk to the tourist sites downtown for most folks, but public transport is readily available. Having said that, our experience is that the rooms are quiet and comfortable. They provide a very nice light breakfast with waffles, juice coffee, cereal, hard boiled eggs, instant oatmeal, etc. Staff is efficient. I would stay again. Very economical. Only negative is that at the time they were undergoing renovations - the smell of cleaning agent was rather strong.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us. Appreciate you taking the time to let us know about your stay. Nice to know your stay was comfortable.

"Large Room, Indoor pool and fair breakfast"

4
04/01/2016

We picked it for reasonably priced week after Christmas/over New Year for our family of 5. The room was very nice for 5 - with full fridge and microwave. Indoor pool was nice and hot tub was warm. Walked downtown several times - not picturesque but fine. Staff were friendly and helpful. Breakfast was good, but could get crowded.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for choosing us to spend your holidays with. Glad to know you had a nice stay and it was enjoyable. Appreciate you taking the time to let us know about your holiday vacation with us.

"NICE BIG ROOMS, TERRIBLE BREAKFAST"

4
27/12/2015

Nice big room, rather small indoor pool (whereby 5 people in is already crowded) but not very clean. Staff is friendly and polite, on-site parking available but no security or cameras monitoring.. wouldn't walk around the area as we didn't feel very safe. BREAKFAST IS TERRIBLE!! So if you have kids and you count to be able to eat ..well bad surprise!! If you try to go after 08:00 (breakfast is from 07-10) you'll hardly find anything as they don't seem to be replacing things (and we waited 45 minutes waiting) and a nice cold coffee. No variety, poor quality food, no cook breakfast apart from hard cold boiled eggs!! inedible muffins!! If all you need is a nice spacious room this is for you, if you are a family and want to feed your kids is the wrong place

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for taking the time to let us know how your stay with us was. Our breakfast is from 6-10 and I do understand your frustration if you did have to wait 45 minutes for food to be brought out. I can assure you that doesn't usually occur and I will definitely bring that up to the breakfast server. Rest assure that our property does have cameras all over the parking area so if you did encounter an issue I hope you did let the front staff know. Again we do appreciate you staying with us and will look into the concerns you addressed.

"Weekend In San Antonio"

5
15/12/2015

Our experience at the Best Western Hotel was very nice, the room we stayed in was recently renovated. The room was very clean, comfortable and accommodating. The staff was welcoming & friendly during the entire stay. The location was convenient to the Riverwalk and other popular sights. The trolly is within walking distance and convenient transportation to take to the Riverwalk.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us. It is always nice to hear when our guests have a nice stay with while visiting our city. Glad to hear you were able to enjoy the riverwalk during our festive season. I appreciate you letting us know about your stay.

"Good value"

3
11/12/2015

The hotel is not in downtown, but it's fairly close. I wouldn't walk after dark though as there are some warehouse type buildings and too many dark corners. It's a short car ride away from the Riverwalk though, so that was nice. This is a great hotel for groups of friends trying to save on money and/or families needed extended stays. The room is equipped with a sofa bed and full size fridge and microwave and a BIG closet. Definitely can see a family of 4 or 5 staying here because double rooms come with 2 KING beds, plus sofa bed. Indoor pool a plus, but unavailable during our visit. Would stay again if I'm traveling with a large group.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
We appreciate you taking the time to give us your feedback. We are glad to hear your room was to your liking. Thank you for staying with us.

"You get what you pay for"

1
04/12/2015

I was not very satisfied with my stay. The room was weird to start with the bathroom in the middle of the entrance/living space and bedroom. In addition, the carpet had stains and the couch/chair as well. Part of the couch was ripped. The toilet had its own little room, which was super weird as there was a door opening to the bathroom but an open doorway to the bedroom. We called for a different room, but was told that they were no other rooms available. The area isn't very nice either - it's close to Riverwalk and Alamo and downtown, but I question the safety in the area. If I knew, I would have paid more for a better hotel in the area.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for staying with us. We do understand your concern regarding the layout. I do apologize we were unable to move you rooms. I do appreciate you taking the time to give us your feedback.

"It's being remodeled"

3
02/12/2015

I stayed here with my husband, sis in law and niece on Nov 27th and again on Nov 30 because my husband had a late flight in and we had an early flight out on Tuesday. My sis in law., niece and I got there about 2:30 but we weren't allowed to check until 3. The room is huge, we had two king size beds with a pull out couch. There was a full size frig plus microwave. The furniture is outdated so hopefully the renovations are all good. The area around the hotel isn't the nicest tho. We walked down the block to Guadalupe st then right to Flores to catch the bus downtown. 3 women walking alone during the day felt dangerous so I wouldn't recommend this at dark. The hotel is under reconstruction and it needs it. Paint is peeling in areas, and the room we had on Monday night the bathroom door didn't lock. We only had the breakfast on sat morning since our flight was so early on Tues. there were waffles, oatmeal, yogurt. Since we left so early Tuesday the lobby is locked off so we had to knock on the door leading to it by the elevator and someone came and got our keys. When I asked for my receipt she wouldn't let me enter in the lobby so I had to wait by the elevator for her to bring it to me so was because of the neighborhood we were in?? Every time that we've been in San Antonio we had always stayed at the Best Western Sunset Suites. Should have done it again

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for giving us your feedback. I understand your concerns regarding your stay. I will be addressing your issues. Thank you for staying with us.

"Great place to stay"

5
29/11/2015

The Best Western Alamo Suites is a great choice to stay while visiting the Alamo, and the other great places to visit in the San Antonio area. It is located within a comfortable distance to the river walk also.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for your feedback. We appreciate taking the time to let us know how we are doing. We hope that you will come back to see us on your next trip back to San Antonio. Have a happy and safe travels.

"Thanksgiving getaway"

4
27/11/2015

Had a great stay again. Check in and out is smooth. Even though remodeling going on in the first floor, things were good. Free parking and pretty good bfast. 3 minutes from all dtown attractions. Have stayed three times and will do it again cause it's best place for the price.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Greatly appreciate your patronage. We hope to see you back soon so that you can see the finished product of our renovation. Have a safe and happy holiday season.

"Under Construction"

2
22/11/2015

Much to our surprise the whole 1st floor is being remodeled. Our room was on the 3rd floor so we thought we would give it a try. We stayed gone during the day so we weren't bothered by the noise. The free breakfast is ok if you aren't a carnivore. Waffles galore in the shape of the great state of Texas. No meat in sight. Over all it wasn't a bad hotel and the price was reasonable.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thanks for your feedback. We are excited for our renovation and hopefully within the next few months it should be complete. We appreciate your patience and understanding. We hope to see you back soon so you can check out the property once completed . Happy Travels!

"WARNING TO FELLOW TRAVELERS: THIS PROPERTY HAS A SECURITY PROBLEM"

1
20/11/2015

I feel compelled to warn fellow travelers away from this property until such time as management corrects known problems with their security. I stayed at this property on 11/11 and unfortunately my car was broken into around 10:00pm. Another hotel guest witnessed the break-in and with security cameras everywhere catching the criminal should be possible. The MANAGEMENT, however, appears to be completely indifferent to hotel security and I learned from the San Antonio Police Department that the cameras protecting the property are basically useless (grainy pictures from old equipment). The property has been advised of this fact as there have been other incidents at this location. The property management has chosen to do nothing about this. After I cleaned up the glass and taped the rear window I parked my vehicle directly outside the managers office as a second break-in is now even easier. An hour later I hear from my room above a drunk staggering around the parking lot and when I looked out the window he was leaning up against my car. I dashed downstairs to shoo him away and banged on the managers window to alert her of this new threat. She came to the door and said " I have work to do, you can't expect me to watch the cameras and provide security." So if the hotel management can't be bothered to notice someone in their parking area breaking into cars or wandering around drunk....and the cameras really don't work.....then fellow travelers you are at risk. The Police suggested that other properties nearby have much better security, so I recommend you pass over this Best Western Alamo on Laredo Street and stay elsewhere. I have reported this situation to Best Western Corporate and they will be investigating. Total damage to my car....$2,200. Do yourself a favor and stay elsewhere.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Robert, thanks for sharing your feedback after our discussion. Guest security is important to us. We have the security cameras to help deter incidents and have very few issues. We are committed to work with the local authorities to provide what information we have available.

"Okay"

3
09/11/2015

This hotel was okay. Usually expect a little more from Best Western. Wish there were a bigger selection of hot items for breakfast, but what they offered was okay. There are balconies outside some of the rooms with parking along side the building. I feel as though the parking could allow potential break-ins. It would not take much to stand on one of the vehicles to gain access to the balcony and rooms. It left me feeling a little unsafe.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for taking the time and letting us have your honest opinion. We shall take this issue into consideration regarding the lack of hot breakfast when making future changes. I hope that you enjoyed your visit to San Antonio and hope to see you back soon. We are undergoing a renovation at our property and very excited on the many changes. Please do come back soon! Have a safe and Happy Travels!!

"do not forget anything"

2
02/11/2015

Overall the hotel is decent. You get waht you pay for. However, I am unhappy because, i have forgotten a small wallet with credit cards and money in the bed. Few hours later, i came back and nobody found it. The most imporatnt is that the manager did not come back to me, altough he promised to do so,.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for taking the time to let us know how your stay was. I have sent you emails regarding your missing items. I understand the frustration you encountered since you left your wallet behind and it wasn't located. I await your further responds through email or contacting me directly at the property.

"Very reasonable rates,"

5
15/10/2015

Hotel is located on west fringe of downtown. The rooms are very large and comfortable. The area around the hotel is unsafe to walk at night as it is near crime ridden housing projects. Access is controlled and safe. Hotel is fairly new. Breakfast was very good. Indoor pool is great for winter visitors with kids.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for taking the time to leave us your feedback. We are very excited on our upcoming renovation of the property which is already in progress. Hope we can see you back soon on your next visit to San Antonio to see our changes. Have a safe and happy travels.

"Susan's review Rm 110"

3
10/10/2015

1.bath sink stopped up 2. bath seat loose 3. food/cereal under tv stand 4. imp messages not forwarded from front desk 5. domestic disturbance noise in adj room middle of nt Overall value was good for price and location this was our 3rd stay at this location in past 5 yrs we like this location close to downtown and markets we signrd up for your rewards program while there We would consider staying at this location again next visit to San Antonio

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for taking the time to leave us your feedback. It was a pleasure talking to you while you were at the hotel and look forward to seeing you back soon, we do appreciate your return stay. These issues have been addressed to our respective departments and have been taken care of. Happy and safe travels!

"CONVENIENT LOCATION"

5
06/10/2015

There is a shuttle to downtown San Antonio available a couple of blocks away which enabled us to skip renting a car on this trip. The pool was a nice temperature and the hot tub was great. The bed was very comfortable - we reserved a double king suite. My suggestion would be to hang the TV higher on the wall because the view is blocked when sitting on the couch. We enjoyed our stay so much.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thanks for the great suggestion. The shuttle to downtown is always a great alternative to driving. The indoor pool makes it very convenient for families to use whatever the weather may be. We hope to see you back soon and hope that you enjoyed all that san antonio had to offer.

"San Antonio vacation"

5
28/09/2015

This Best Western is excellent for the money, short drive to the Riverwalk and activities. We enjoyed our stay and would recommend it to all. This was our 2nd stay at this location with two different groups of family members.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thanks for coming back to see us. We greatly appreciate the wonderful comments and hope that you enjoyed your visit to San Antonio. If we can be of further assistance please let us know.

"BW Alalmo"

3
21/09/2015

The hotel has been around a while. The price however was in keeping with the quality. A shuttle service to the Alamo would have been helpful. It would save parking costs. The shuttle service would have been extremely helpful for out of town people who are not familiar with the area. The one way streets caused confusion.

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thanks for your feedback, we are very excited for our upcoming renovation and hope to see you back soon. There is shuttle services located approximately two blocks away that run into the downtown area and hopefully on your next visit back this may give you some peace of mind knowing this option is available and you can leave your vehicle at the hotel. We appreciate you choosing to stay with us. Have a happy and safe travel.

"Great location close to city"

4
16/09/2015

Older hotel and area but close to city and attractions and easy on and easy off interstate. We stayed 5 nights and were able to enjoy the morning breakfast, could have used more protein (meat), but in the small space provided it was good and the attendant nicely took care of each and every individual like it was her family. The girl at the front desk in the morning was very accommodating and had a lot of knowledge about her job and the area. The night guys needed to gain some of her knowledge! Maids were not seen but all was taken care of quietly and efficiently. Maintenance on some minor things need a little more attention, like light bulbs, a desk drawers sticking, etc. ! Mattresses could use some attention and sheets need to fit better!

Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Greatly appreciate your feedback and suggestions. I will let my staff know on the job well done. I have alerted the various departments of any issues needing to be resolved. We look forward to our upcoming renovation / refresh and hope to see you all back soon. Hope that you enjoyed San Antonio.

"Only average, not above expectation"

3
12/09/2015

This is my first review on Tripadvisor. And I must say I am not very happy with the hotel.I went with my family for relaxed vacation to San Antonio. We wanted to see Sea world. I found a very good review about this hotel and as it is nearest to downtown, I booked it. But hotel was not very special and I found it average. We have taken 1 king bed room with patio. Patio is of no use as there was no view and trees were all over. I was not able to even stand there. Breakfast area was small and not enough to accommodate all guest. So complimentary breakfast is not adding much value. Housekeeping staff was all non english speaking. I request to clean my room in morning, but they never turned up. When I was back at 3 PM it was like that. I called them again to clean it and a housekeeping lady comes who do not know English. It took us 10 mins for us to tell her that where we want a cleanup. How can you have a staff with non english in US??? I paid almost $90 per day for hotel but I think it is not worth more than $70. The only good thing is its location which is closer to downtown. My personal suggestion is look for other options. You can book it only if you do not have other options.