Best Western Hotel Alamo Suites,  San Antonio

4.0/5  - based on 538 guest reviews.
1002 S Laredo Street, 78204-3212, San Antonio, United States - See map
+1 210 472 1002 +1 210 227 4680

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1 adult

 

Hotel advantages

  • Spa
    Spa
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
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based on 538 traveler reviews
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Experience the best of San Antonio at this all-suites hotel- close to the University of Texas at San Antonio, the AT&T Center and the Historic Downtown Riverwalk, 100% non-smoking! The Best Western Alamo Suites is an inviting, newly-renovated hotel committed to providing the best in customer service and accommodation at an affordable rate. The San Antonio hotel's ideal downtown location is close to the Alamo Historic Building, the Rivercenter Mall, Six Flags® Amusement Park and SeaWorld® San Antonio. Business travelers staying at this Texas hotel will love the close proximity to the San Antonio Convention Center, Lackland Air Force Base, HEB Corporation and the Coca Cola Bottling Company. Visitors looking for things to do in San Antonio will be minutes away from local events including the Fiesta in April, the Rodeo in February, Cinco de Mayo celebrations in May and the Christmas Lighting Festival in December. This San Antonio Texas hotel features spacious, well-appointed suites, including family suites and whirlpool suites. Each room is complete with a king size bed, microwave, refrigerator, free wireless high-speed Internet access and cable satellite television. Amenities at this San Antonio accommodation include an indoor swimming pool and hot tub, fitness center, free parking and guest laundry. Business travelers will appreciate the full business services and meeting facilities. A complimentary continental breakfast is available each morning. Enjoy all that San Antonio has to offer in a centralized location at the Best Western Alamo Suites!

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Room 1

Guest reviews


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based on 538 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
215
Verygood
 
172
Medium
 
87
Poor
 
25
Horrible
 
39
Business Business 55
Couples Couples 145
Family Family 246
Friends getaway Friends getaway 40
Solo travel Solo travel 13
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Alamo Suites,San Antonio
  • 5
    « Remember the BW Alamo »

    We will remember the BW Alamo because of the excellent service we received. The receptionist was very helpful with recommending a BBQ place. Very clean. The room was perfect. Would stay there again!!!

    3
    « Best Western Alamo »

    Good location, not far from down town. Front desk was helpful when checking us in. Breakfast could have been better, the food was pretty much gone when we got there at 8:30 and it didn't look like it was being restocked.

    1
    « Musty/Odor in hotel and room »

    Cons. Hotel did not accurately represent itself. It was significantly overpriced and had a 4 day minimum due to the concurrent NCAA Final Four. Room was musty. Floor had uneven spots under the carpet. The stairwells were so smelly we avoided using them. Pros. Did have free parking. It was a long walk from the Riverwalk.

    1
    « Photos are misleading! »

    We thought we were booking a nice motel. Our room looked nothing like the photos posted on the booking site. Mattress is uncomfortable. Bedding was dirty. Large mirror was not mounted to wall...just leaning against it where it might fall on a guest. Located in a terrible neighborhood. Pool and hot tub are dirty/cloudy water. Don't waste your money here.

    4
    « Very Good Deal »

    The hotel staff were very friendly, the interior and exterior of the hotel is well maintained. The location is close to the San Antonio River walk and Alamo, but the hotel is in an industrial area, so we opted to drive to the River Walk and Alamo opposed to walk. The room was clean with plenty of open space.

    4
    « Recommend to anyone seeking adventure downtown »

    We always enjoy the staff, cleanliness, rooms and location of hotel being just 5 blocks from market square and not too far from riverwalk. Parking area is a bit crowded/confusing and continental breakfast could have a better selection of hot breakfast and fresh fruit. The children always enjoy the indoor pool in case the weather is cold/rainy.

    1
    « Never coming back »

    First room they gave us had spots on walls, wholes and hair everywhere and reeked of something horrid and the 2nd room had luke warm water at its hottest and ants... worst hotel I've been to ever in my life

    4
    « Perfect! Hidden Gem »

    Booked this room due to its proximity to the River Walk, Alamo and highway access. Our first impression was the area seemed a little sketch, further confirmed by parking lot signs to lock your car and leave nothing inside. The parking lot was completely fenced in except for enterance by front lobby. Once inside we found the interior very tastfully decorated. Front desk staff was friendly and accomodating. We arrived hours before check in and there were no rooms ready. We were accomodated with baggage check and free parking so we could start exploring the area. We walked to the river walk and Alamo following the directions and map provided by front desk staff. Wirjin a block of the hotel we were in well traveled tourist hotel area. Our room was very nice. There was a guest laundry area $1.50 for washer and $1.50 for dryer. Breakfast was very good,included hot and cold options. This hotel was an unexpected gem. Also very good price. I would definitely book there again. We were glad to have a room out of the high traffic area and easy to get back on the highway ro continue our road trip

    5
    « Great Experience »

    Checked into a room that wasn't up to standard according to the hotel so we were moved to another (upgraded) room with lots of help and a few toss-ins. Overall I was very impressed with the service we received during this time not to mention the better than average breakfast and great location in terms of proximity to tourist sites. Kudos to the manager there (Kenil Patel) for exceptional service.

    4
    « Get away »

    Very nice hotel. Clean rooms, efficient and friendly staff. Would have given 5 star except for internet. It is not secured and my device warned against signing on. My husband enjoyed the gym. Even though it is small he had a good work out. Fresh coffee available all day, we loved that! Hotel being on a one way street was sometimes aggravating. For the price, it was an excellent choice for us!

  • 5
    « Wonderful »

    Awesome place to stay...nice place near alamo and riverwalk..One should try this hotel..one of the best one around downtown at great price and quality..I would stay again and again when i visit this place..

    4
    « Was nice »

    I wouldn't say it's close to Riverwalk, we chose not to do the walk. But as others said it was clean, bed was comfortable and haven't tried breakfast yet. We did find great pizza place just few blocks away, ll forno's. Does have workout area with free weights.

    5
    « still within walking distance to the River Walk »

    The hotel is very clean, the staff are very polite and the value for money is extremely good for this location. Everything was just excellent. Nothing to compain, satisfaction guarenteed: from check-in to check-out. Even the staff who cleaned the rooms were very courteous.

    5
    « Rob North Texas »

    This is a very nice Hotel. the rooms are clean and quite. in addition the Breakfast is very good and there are several restaurants in the area. but, if you don't want to get out there are good restaurants that deliver.

    5
    « Always a good deal »

    This hotel was an average BW. It was good. I only stat at BW's and this one: the breakfast was good, the service and hospitality was good, it wasn't anything special though. No issues and would stay again if in the area..

    5
    « Excellent location »

    Would stay here again if we ever had the chance to go to San Antonio, conveniently located to all attractions. Staff is very helpful and friendly. The breakfast is standard, need a little more handicap parking in the front of the hotel.

    5
    « Clean and affordable »

    The room was clean, the breakfast had plenty of choices, the staff was friendly, and the price was affordable. The Alamo & Riverwalk were only about 1 to 1 1/2 miles from the hotel which we walked to with no problem.

    3
    « Hotel is close to downtown »

    This hotel is dated. It was not very clean, the hallway had a terrible smell. The carpet needs to be cleaned or replaced; however, the price was good for the location. The king size beds were a plus for the double beds. The staff was very friendly and professional. They did raise their rates for Friday night stating because it was Black Friday.

    4
    « Suite Stay »

    We had 7 people in our group of family/friends including 2 small kids. Our room was actually a 2 room suite - 3 queen size beds and a pullout. Some people might note that the hotel location seems a little sketchy, but we found it to be handy enough without a large pricetag. The breakfast had the usual hot and cold items, although they run out quickly. After toasting my bagel, I noticed they had no cream cheese. After reporting it, it took them a long time to replenish other items, but they totally ran out of cream cheese. The staff person did the best she could with what she had though. Something you should know...parking is in the back. Unload using a cart if you have a lot of luggage, etc. at the front after checking in. You cannot go in the rear door with the cart because of steps. If you elect to unload after parking in the rear, you'll have to carry all items up the 3-4 steps or push the cart down the narrow driveway back to the front/side entrance. Indoor pool and hot tub is open year round.

    1
    « Death in the family and Holiday Blues »

    Horrible Guest service received by a Manager. Sarah Huerta showed no respect for me or my children. She insisted on arguing with me and did not show or express empathy or respect to how her choice and tone of voice she expressed to me over the phone let alone in person. She did not want me to explain how her rudeness and disrespectful behavior towards me and my family was unacceptable. She cut me off and stated to use the complaint card provided and that she was ending the conversation and did not want to speak to me anymore. If she thought her demmining, callous, and disrespectful behavior was a conversation, then Best Western has the worst Quality of customer service their employees are required to treat their guests. I was having a great time with my family and trying to relax in the Jacuzzi, on our second night at this hotel. I enjoyed my first night, but tonight after my encounter with Sarah, I felt very unhappy. I had an anxiety attack later after trying to speak to this manager. She became defensive, rude, and belittled my family and I. I expected to have a relaxing and stress free stay at this hotel, especially since dealing with a death in the family, having to spend my first holiday without my love one, Not having to deal with Best Western's Manager Sarah Huerta. Housekeeping, other staff were polite and friendly. You should have this manager take a customer service class to show her how she should treat a guest. My family and I will never use Best Western again. Respectfully and disappointed!

  • 5
    « Best Hot Breakfast ever! »

    Walking distance to RiverWalk, and the Alamo. Very spacious 2 level suite with 2 king beds, 2 baths. Best selection for breakfast ever! Pool and hot tub were great and staff very accommodating We would stay again. .

    3
    « This hotel is fair but the location is not as expected. The beds were comfortable, the rooms clean. Freeway very close. »

    The location of this property is not ideal. Very industrial, beside freeway. You would need to drive to the Alamo or any restaurants. Rooms were clean and beds really comfortable. Breakfast okay but all high fat, high sugar. Thankfully fruit offered.

    3
    « Rude front desk and stained sheets »

    Very rude front desk and nasty stains on sheets even after requesting new sheets they to were stained, every thing else was great and location was on point and only a few blocks from river walk and other attractions

    4
    « Comfortable beds, in close location, clean, welcoming, reasonable rates »

    Three quarters of a mile from the Riverwalk. It is close enough to walk to most places and if you get the Rio Taxi ($16 for one day drop offs and pick ups at stations throughout the Riverwalk area) you can get every where. The hotel itsellf is a half block from gentrification. Walk a bumpy sidewalk for half a block and you are to the wide walks of the area. Beds are comfortable and the place is clean and attractive. (Qualification: the sofa-bed in our room was an uncomfortable sit). WiFi is easy to access, good TV, indoor swimming pool.

    1
    « Don't do it. »

    The only recommendation I have for this place is..... if you have a few minutes stop by and give the evening and late night staff a hard time. The lowest and loosest hotel staff in the in the entire SA area

    4
    « Good stay »

    Staff was friendly and helpful. Room was clean, bed very comfortable. Breakfast was plentiful with hot and cold items to eat. If you get downstairs after 9:30 a.m. not a lot of selelction. This is an older hotel right off the interstate but has been maintained well.

    4
    « Remember the Alamo! »

    A great place to stay, easy to find, situated right by the freeway. The room was quiet and the bed comfortable. Quick and efficient service, central location made it easy to get to the places we planned on visiting. Close to great restaurants and bars. The desk staff were helpful in making and checking reservations at BW Hotels for the next few nights.

    4
    « Great Value for Price »

    Room was clean and maintained every day of our stay, nothing special but standard hotel room and most importantly clean. A/C worked well and was much needed to battle the heat. Breakfast was good every morning with decent variety of healthy and tasty foods. Staff was friendly. Nice to have access to workout area and pool. We would stay here again.

    1
    « Our stay »

    Will not be going back because the staff didn't know how to help us after our daughter was attacked by a dog in the hallway. It was her birthday weekend and for something like this to happen was horrible

    5
    « Wonderful stay »

    The employees were fantastic! The only problem I had was 2 rooms we had the acs weren't cooling right and they keep the thermastates locked up. The breakfast room is a little small. But it was a wonderful stay and will be back!!

  • 4
    « Ignore the neighborhood »

    This facility isn't easy to find unless you have a gps, but it's worth the effort. It's in an industrial type area, but has several security cameras. It has apparently been recently updated and looks nice. I was impressed by the cleanliness of what I saw of the facility, and the staff was helpful, polite, and well groomed. I would recommend this place to friends.

    3
    « Nicer inside than it looks from the outside »

    for the price this is excellent value, great staff and the inside is much nicer than it looks when you drive up. Compared to the hotels nearer the tourist areas it's half price. We took Uber to the various places we wanted to visit and it was perfect, much easier than dealing with parking and driving in unfamiliar areas so the location really isn't a problem. The room was very clean, looked like it had been fairly recently renovated with a newer bathroom including fixtures, just the sofa seemed a bit old but we didn't need/use that anyway

    5
    « Excellent value!!! Great location! »

    We just spent a week at this gem of a hotel and really enjoyed it. First of all, you can't beat the price...$57/night which includes the breakfast. Breakfast consists of Texas shaped waffles, sausage, eggs, toast, yogurt, cereal, etc. Breakfast room is not real big but was no problem while we were there. There is a pool, and an exercise room and although we did not use, they looked well cared for. This is also a small business center which is no more than a computer and printer, which we used with no problem. Hotel is located .7 miles from Market Square, and less than 1/2 mile from King William Historical District. Both are easily walkable, and some may be a bit concerned about walking in that area, we were not. It's mostly industrial, and we saw nothing alarming but it still pays to be careful. Hotel is also very close to the Via Cultural bus line on nearby Flores avenue which will take you to the Alamo in the downtown area. Hotel is also located very close to interstate so very easy to get to any point in the city from here. It was super hot when we were there and had the a/c on every night and heard no noises outside our room. This will be our go to place to stay on future San Antonio trips.

    5
    « Great!!! »

    As usual I was very impressed with Best Western. From the time my room was booked until check out; everything was wonderful. Best Wedtern is always the first choice for my husband and myself. We get the comfort of a beautiful, clean, comfortable hotel without breaking the bank account!!

    4
    « Unpleasant Surprise at 2 AM »

    The hotel was priced right and a great location, near the Alamo and downtown San Antonio. My family stayed 3 nights during Christmas vacation. When we parked there, I noticed the parking lot had several places with crumbled glass. I thought nothing of this. My family and I also noticed, people, who looked aimless wondering thru the parking area, at all times of night. Our 3rd night we parked, around 1 am after an evening on the River Walk. We all felt a strange sensation of being watched. At 2 Am the front desk called, and told us our car had been broken into. Sure enough, the left driver window, had been smashed out, and a few items stolen. We called the police, and the officer, told us, she comes here every 3rd night. There are 3 hotels on South Laredo, and at least one of them, have a car broken into each night. I now realize, at night the hotel staff is afraid to go out. And they hole up in their office. That morning, we spoke to an elderly couple from Oklahoma, that told us their car was broken into and all their Christmas shopping was stolen. That day we took our Honda Pilot to have the glass replace. We discovered from the auto glass company that they replace 3 to 5 windows per day, from cars being broke into. Seems that the criminal culture, has found burglarizing cars is easier and more profitable, than robbing connivance stores. I will never stay in San Antonio again, unless the parking lot is secure. Side note, the pan handlers in San Antonio is so bad, my 21 year old daughter, states she will never go to San Antonio again.

    5
    « 3700 miles and this was our best night stay! »

    Two of my brothers and I hit the road on our motorcycles for our annual road trip of 9 days. Out of the 3700 miles and 8 hotels this was by far the best night we had. The front office person Ximena was most of the resin our stay was great. We picked this hotel for two night due to location but got way more than we ask for. Ximena gave us great advice for food and entertainment in the town and was very knowledgeable. With three guys Ximena upgraded us to the King suite so that we all had a place to sleep comfortably. Thank you all for the 2 nights of great hospitality.

    1
    « "never again here" »

    This location is not really good for Best Western's reputation. The hotel clerk was not friendly upon arrival. Parking not safe at this location and they stress that they are not responsible for loss or damage to your vehicle. The area just does not look safe. Our bathroom sink was clogged and when reported to clerk, nothing was done to fix it. There are much better BW Hotels in San Antonio than this one. No sitting area outside for smokers. Cheap motel atmosphere.

    5
    « Awesome Hospitality »

    We enjoyed our stay and were satisfied with our experience. The hotel staff treated us with great hospitality. It is always great staying at Best Western. Their two bedroom suites were very helpful in accommodating our large group.

    5
    « masonfamily reunion 2017 »

    The whole hotel was better than it was advertised. the rooms were huge and had everything that was quoted in the ad. the price was excellent. the manager really gave his all to help my family find the rooms we needed. we had more than enough rooms for the whole weekend stay +100%. The food was great and plentiful, staff made us feel quite at home. I never knew Best Western could be quite beautiful to stay in.

    3
    « Trip to San Antonio »

    While the hotel is located in a neighborhood that gives the impression that it is not safe; it is conveniently located to downtown and all tourist attractions. The staff were friendly and the food at breakfast was very good.

  • 5
    « Exc »

    Exc! Check in and Out were super fast. Staff was very nice. Deff we will use this hotel for our next visits. Breakfast was good, the rooms were exc, not every visit you get 3 king size bed in one room.

    3
    « Nice Hotel »

    Hotel was very nice and clean. Parking is in the back of hotel, long walk from parking lot to elevator. Breakfast area is small especially when crowded. The room was very nice and comfortable! Overall nice hotel!

    4
    « Birthday Trip »

    The check in process was very easy. The staff there was very helpful in answering any questions or concerns that we may have had. The manager was very helpful with trying to help us with Uber. It had easy excess on and off I-10 when we were first arriving or when we were leaving to return to Houston. I would stay there again if I were to return to San Antonio.

    2
    « Very Disappointed »

    Thought we were getting a great deal, next time will spend a little extra money for a nicer hotel. There was so many maintenance problems, mirrors not attatched to walls, microwave on floor. Ac didnt work!

    5
    « Love this hotel »

    Love staying at this hotel when we visit San Antonio. It is a non smoking hotel but most rooms have a balcony. Staff is always friendly and accommodating. Rooms are clean and beds are super comfy. There is on site laundry.

    5
    « Happy Family »

    We enjoyed the indoor pool,and fitness center. My suite was huge, quite a bargain for the price. The staff was quite friendly and helpful, the hotel is convenient to some good bestaurants with very reasonable prices. There were plenty of attraction brochures with discount coupons we used displayed in the lobby.

    4
    « Nice Stay in San Antonio, Very Accomdating Managment! »

    We spent three nights of our four night reservation. We needed to leave early because of a request by American Airlines to change are plans because of possible flight delays or cancellations due to weather on the east coast. It was very nice of the manger to not charge us for the fourth night even though we were not able to give the needed 24 hour notification. This hotel is maintained very well. All the corridors and our room looked like it was painted recently. Our bathroom also looked like it was recently remodeled. Everything was very clean. The rooms are very spacious with microwave, refrigerator and large flat screen tv. As said in some other reviews the lobby and breakfast area are one room and could be crowded so it pays to plan on an early breakfast. The food is certainly plentiful. It is about a mile to the center of town. We walked to town one day and it takes under 1/2 hour. This hotel is a very economical, clean and in a convenient location with free parking. It could use an exterior area to sit or lounge but while we were in San Antonio it was close to or above 100 degrees so it was not an issue. I would stay here again and recommend this location to others.

    5
    « Best Hotel of the Year »

    The title explains it all. I have stayed in at least 4 different types of hotels this year and the Best Western took the cake. Vast improvement from when I used to be employed at a BW. Great Job indeed!

    5
    « Great service. »

    I was on my way to Houston and I decided to spend the night in San Antonio. We stayed at the Best Western Alamo Suites, what a great service Best Western has, everyone very friendly and very professional.

    5
    « Enjoyed The Stay »

    Enjoyed our two night stay. Staff was excellent and rooms clean and comfortable. We liked the location which is a few blocks removed from the very touristy Downtown / Riverwalk area. We preferred this area with local bars and restaurants. The location is good and very accessible from the Interstate.

  • 4
    « Lovely rooms »

    Small hotel; small reception and very small breakfast seating all in same area (not sectioned off!). Our room was big though with large bed, sofa, arm chair and kitchenette area. Very clean tidy bathroom that looked newly renovated which surprised us. Breakfast time was an issue though as all the tables were taken and we had to sit in the reception chairs eating our cereal, other families came down and waiting too. Breakfast itself was ok for a free inclusive breakfast. Need to drive into city attraction areas as too far to walk in the heat. Overall, enjoyable short stay.

    3
    « Cheap Room, Good Service, Dirty Room »

    Hair in the shower and dirty blanket on bed. Pool doesn't open until 10am. Pillows are smal squares. We called for more pillows/blankets and they were immediately brought to us. The service is good, we would just like a cleaner room! Also, the bed was no very comfortable. Good for price.

    5
    « Great stay »

    Great value and quality. Would recommend this hotel to anyone I know that is traveling to San Antonio. The staff was very friendly and helpful. I am not a computer writing an anonymous review. I am a real person.

    5
    « Family Vacation »

    Hotel and staff were awesome! Very close walking distance to the Riverwalk and the Market. Breakfast was delicious, warm and plentiful every morning. Rooms were clean, comfortable and cozy. Definitely recommend for anyone wanting to have a hotel within walking distance of everything without the noise.

    5
    « Great Staff ,excellent service and great location! »

    Spent three weeks here and enjoyed my stay. I was looked after like family by all members of staff. Very Clean room and bathroom. Close to the river walk area and malls. Good breakfast choices with fruit and coffee available all day. Laundry facilities were good. Very kind and efficient housekeeping staff and front desk.a special thanks to Kenil , Riaz,Maria,Juan, Sarah, Gustavo,Angelique,Becky,Eugenia and Celestina . We had a great time ! Thank you guys!

    4
    « Centrally located »

    The freeways and one-way streets were a bit of a challenge, but the Alamo Suites were in the center of the different places we went to. That was very helpful. My grandson particularly loved the waffles in the shape of Texas. He ate many of them for breakfast!

    4
    « Comfortable »

    My family and I had a smooth check-in. The staff was nice. The room was very spacious, nice and cozy. Breakfast was delicious and warm. The kids especially loved the chocolate chip topping option on their Texas shaped waffle. We enjoyed the indoor pool. Close to the Riverwalk and about 15 minutes away from Seaworld. I would stay here again.

    3
    « Honestly expected more... »

    I use Best Western for a lot of my travels. I thought choosing the Alamo Suites in San Antonio would have been better than this. We had a suite since we were traveling with kids this time. Very small room, no table to sit at. The breakfast selection was sub par at best. We stayed on the top floor and our balcony was only big enough for two of us to stand on.

    4
    « Historically Located Best Western »

    Juan and Gustavo (front desk) were very helpful with suggestions for dining and Becky, in housekeeping, was pleasant and kept the breakfast area well stocked and clean, despite many guests and small children availing themselves of that service.

    5
    « Airforce Graduation »

    Clean, quiet, safe. I was traveling alone this trip and canceled my reservations at a hotel near the base. This was a 15 min drive to the gate but was worth the better downtown neighborhood. The property and staff were great.

  • 4
    « Fun trip »

    Went to just get away from the kids. Totally worth it. Close to river walk, clean hotel, nice balcony, loved the pool, very nice breakfast and the staff was excellent!!! I will be more than happy to book here anytime!

    5
    « Awesome Hotel !!! »

    Awesome!!! Hotel very courteous staff got greeted from the moment we walked in from a hello to if we needed anything loved everything about our stay there...we've stayed at alot of BW'S and this one is up there with our favorites...love the decor the pool,comfy beds oh and the breakfast was Delish!!! Our Grandkids want to go back the next time we're in San Antonio! Great Job Keep up The Good Work! a must stay most Definantly!!!

    5
    « Excellent Customer Service »

    We stayed Alamo Suites to go to a graduation at the Freeman Colsieum. This location was very close. The rooms were huge and clean. Juan was very nice and attentive to our needs. Great location if you are planning to go to the AT&T Center or Freeman Colsieum.

    5
    « A shining gem in the crown of Best Western »

    An amazing hotel is possible, even at affordable prices. Just about 10 minute drive from the Rivercenter Mall. This was the most enjoyable hotel on my trip and serves as an example of friendly staff, comfortable rooms and genuine hospitality.

    5
    « Great place »

    Love this little hotel and Juan was awesome! The rooms are nice and clean , the beds are comfortable and has a nice indoor pool. I plan to stay here on my next trip. Juan helped with my account and made sure my account was up to date. It's close to the city and attractions and depending on the day the price is nice too.

    4
    « Small, not much to look at from the street, happily surprised with my stay. »

    Sandwiched between a dilapidated old house and a electricity substation, I was a little worried when I arrived. But they have everything you could want except restaurants within walking distance. The lobby is very nice and well decorated, but small. The breakfast area is very nice a well stocked, but small. The business center has everything you could need, but yes it's small. It even has a fitness center with everything you need, it is small though. The room was great. It had refer, micro, coffee maker, internet, flat screen and nicely decorated modern. The room was not small. It was the same as any 3 star drive up. The price was great. If your not looking for an awesome location or view of anything, you just want a pleasant place to stay for a low price this is it. Oh, it has an indoor pool and jacuzzi, small.

    4
    « Best Western Alamo Suites »

    Enjoyed our stay, saved money and received a good product for the price we paid. Clean rooms, spacious, decent breakfast and good location. Overall a good stay. Enjoyed the savings from the time we booked to when we checked in. Received 10% off due to joining the rewards that the front desk clerk told us about.

    2
    « No customer service »

    Customer service was not good. The receptionist was not being helpful, there was too much people been loud on the lobby and them cleaning lady's where so rude. Oh and the location is not to far from down town just the place where is located it's great near down town .

    1
    « Ignore do not disturb sign! »

    We stayed here May 27-29, and shortly after checking in the manager knocked our door with a do not disturb sign on it. He told me that the lady at check in gave me the wrong room, and that the other guests were there for their room. I had to open the door in my underwear because he said he was coming in. This is very unprofessionally, he should have called the room. I requested a 12 noon check out and housekeeping knocked my door at 11 am, and my do not disturb sign was conveniently missing! I don't think we will be back.

    5
    « Rob from North Texas »

    Very Nice Hotel Very helpful staff always going out of their way to help. The Breakfast is very good and the area is quite. There are several restaurants in the area that deliver if you do not want to get out.

  • 5
    « Thank You B W »

    Good priced and very nice hotel 20/30 minute walk to River Walk Nice staff and clean hotel with good facilities. No nearby restaurants Easy and safe parking with simple access to interstate. Best Western thank you

    4
    « Great value on weekdays »

    We stopped here for one night to visit San Antonio. Riverwalk and the Alamo are within walking distance (20 mins for quick walkers) and at 10 pm the walk back was absolutely safe. The rooms and beds are huge, the bathroom is clean with lots of towels, hairdryer and complimentary shampoo etc. We loved our balcony. The receptionists are friendly, quick and efficient. We did not use the pool and fitness room, but they are extra goodies, as is the laundry on the top floor. The parking lot is large and safe. There is complimentary coffee and tea in the lobby and room all day long. Great free breakfast with good selection of cereals and bakery products, fruit and yogurt, waffle irons and scrambled eggs with some sort of meat to go with them (sorry, vegetarians are not good at naming meat). Absolutely good value for money!

    5
    « "Great Staff" »

    The hotel was very clean with all the amenities we needed. Great proximity to freeways and Riverwalk. During breakfast Celestina was very courteous and warm. Celestina's personality and smile made us feel very welcomed. There needs to be more people like her in hospitality.

    2
    « Review »

    Rooms could be cleaner, nats flying in bathroom. Guests services Juan was very helpful and did an outstanding job! Would not recommend to anyone to stay at this location. Breakfast was good. Asked for water and was told the water is for diamond members only. For the price we paid should have been in excellent condition. Will never stay here again.

    5
    « Great location and staff »

    We stayed here for a convention in San Antonio. Only 10 minutes away from the convention center on a bad traffic day. The room was big - very nice and big with a sofa, ceiling fan, microwave, refrigerator, 40" flat screen, nice work desk/chair combo and a nice bathroom. We got to the hotel early but still were checked in with no problem. Our front desk guy, Juan, was helpful and asked about our plans, where we were going to eat, etc. When I told him Mi Tierra's, he produced an Amigo Card that gives you a free dessert and puts you at the front of any wait line. As this is a very popular place, it's quite a card and we did use it! Breakfast here was not advertised as a hot breakfast, but that's what it was - scrambled eggs, sausage, waffles, plus milk, pastries, cereal and fruit. It was always good and they kept it stocked. The internet was free and worked well - they even have the old ethernet connectors for really fast web access if you bring the cable with you. Parking was easy and the location was pretty good. There is a post office just 1/2 a block away if you need to mail something. They have an inside pool and hot tub so bring your swimsuit.

    3
    « OK on cheap nights. Don't pay weekend rates. »

    It's a fine hotel for a decent price ? on a Monday. The room is clean and comfortable, but I expected more for San Antonio so near a tourist destination. Upon arrival, we had to wait 5 minutes (barely out of the roadway) to even enter the lot because there was a car parked in each direction completely blocking lot access (it's extremely narrow). There are no signs to discourage this, so if the lot is blocked you could end up waiting in the street to turn in. We were instructed to enter through the back door. When we got there, we had to go up a few stairs and down a hallway past first floor rooms just to get to the elevator. My mom was recovering from ankle surgery, and I'm sure the first floor inhabitants love people walking past their rooms all the time. Going through the lobby or entering through the side door (impossible because it was locked) is much easier, more direct to the elevator, and less bothersome for others. The bathroom door to our room would not stay open. It's heavy and is installed to close on its own. This is inconvenient and could prove difficult for someone with a disability. We were unable to get on the internet, even though it said we were connected. Not sure if that was a problem with the hotel or our phones. I would never pay the absurdly high weekend rates for this hotel.

    5
    « Great customer service »

    Great customer service! Very nice and understanding. Rooms were clean and neat. Staff was nice and friendly. Pool was clean and fun. Breakfast was amazing. Definitely will be staying here on our next trip.

    5
    « Just loved it here...so peaceful and service was absolutely unbeatable!!!! »

    stay here is my only advice. We LOVED the big room and it was very clean, quiet, and breakfast is super...eggs, bacon or sausage, waffles, and everything continental you could want. I left my pillow (a $60 my pillow) and for only cost of postage they boxed and got it back to me. We stayed 4 nights and absolutely will stay here again when we go back to SA. It is within walking distance to the Alamo, river walk, and king William historic district if you are in even fair physical shape

    5
    « Great location! »

    Juan at the front desk was so informative and helpful! He made our check in process easy and enjoyable...what a great way to be welcomed into the city. Thanks for your help Juan! The hotel is also in a convenient location to downtown with great rates for budget travelers.

    4
    « Great location and value »

    We stayed here for a few nights whilst visiting San Antonio on holiday. The rooms are larger than many mid priced hotels and prices are very favourable compared to ones located on the Riverwalk. Microwave, coffee machine and fridge in the room. Staff are friendly and helpful. The breakfasts were varied and plentiful. The location is just off the Interstate 10 highway and a 20 min walk into town. Car parking is free. Not many restaurants close by although there is a small Chinese restaurant 5 mins away. The only disadvantage is lack of view from the window..ours was an elecricity pylon. Would stay again.

  • 4
    « Nice stay, good price »

    This was a nice, quiet, clean hotel perfect for our first night of vacation. Location is right off of the interstate. Pretty close to the Riverwalk and Alamo. Was about a 5-7 minute drive from the downtown area. You could walk, but at night might be a little sketchy. Checkin staff was very friendly, morning staff not so much. The breakfast was awesome! Our teenager loved the Texas shaped waffles ;-). Didn't catch her name but the breakfast attendee was very sweet and hardworking. My only complaint is that I requested a pack-n-play online, but when I checked in I was told they only had one and it was in use. I am surprised a hotel that large only has one crib. We made do with sleeping arrangements but really wished we could have had a crib. Overall a nice place and would stay here again!

    5
    « True bang for your buck!!! »

    Location is very close to all of the major attractions!! Like 10 minutes or less from market square! Close enough without paying major bucks and the suite was very nice and clean. Exterior appearance could be nicer, and the interior can use some renovations. But it's very nice and much more than expected for price and location!

    1
    « Avoid this Hotel »

    The terrible management of this hotel overbilled our group over $800. When their mistake was pointed out to them the manager denied it and just told us to let our credit card company fight our battle. Do not trust anything you are told by people here. Avoid this hotel like the plague.

    1
    « Not the Best Western »

    I've stayed at better BWs. Breakfast was severely lacking. Pool area and anything close to the pool reeked of chlorine in other words the whole downstairs reeked of chlorine. Room was ok for shabby. Not my best stay.

    1
    « HORRIBLE! »

    We stayed here so we could attend our son's Air Force graduation. Booked October 19th-23rd, 2016. The first day we chose not to have housekeeping clean our room. The second day, we did request a turn down. We picked up everything, so that the room could be cleaned without them having to maneuver around our things. The only thing done was the dirty towels were picked up and replaced. They did not vacuum, or clean the bathroom area sink. After this, we declined further maid service. Saturday night when we returned from spending out last night with our son, we came back to water steadily dripping out of our ceiling. We contacted Rene at the front desk and he came to our room, looked at the ceiling and asked if we had gone to the room above to see what the issue was. We told him no, as we were removing our belongings so that they did not get ruined. He acted totally annoyed and went to the room above. He came back about 5 minutes later and said that they had merely took a shower and didn't put the shower curtain in the shower. Our ceiling however, was still leaking and actually getting worse. Rene went back down to the lobby and stated he was going to call the manager. After 15 minutes of hearing nothing, we went to the lobby. He apologized and said that there was nothing he could do. The owner demands that all rooms be rented and they had no where for us to go. He said that we could stay in the lobby until we left to catch our airplane (some 8 hours later) or he would comp us a night and we could just go back to our room. Mind you...our room was STILL leaking and our son was sleeping on the hide-a-bed in the room that was now leaking - so that would be impossible, not to mention, unsafe! We were so completely upset, we left and just went to the airport - 8 hours early! We had to sit in hard plastic chairs, by the main entrance, as nothing was open to purchase blankets, etc...It was freezing. We stayed up until TSA opened, flew back to Portland, then drove 5 hours, to get home. A few days after getting home, I called the motel as I realized I had left a couple pairs of jeans and t-shirts in the closet, due to our speedy departure. I spoke to Rene (the same person who was in charge, the night of the leak). I described the items I left. He said that he was going to go check the lost and found and was away from the phone for several minutes. When he got back on the line he said that there was nothing in lost and found but a few power cords. That;s B.S! I ended up calling the corporate office and making a complaint and I was told that this was completely unacceptable, a case would be opened and that I would be hearing back from them within 7 days (but it's usually only a couple). Well...it's not a few days shy of December and we have heard NOTHING! This was a horrible experience! A bad motel. horrific business practices in a bad part of town. Don't trust the internet pictures!

    5
    « Nice family vacation »

    We stayed at this hotel for 5 nights during a family vacation. The rooms were nice and updated and at a reasonable price. The staff were all incredibly nice and helpful. The free breakfast included waffles, oatmeal, pastries, fruit, boiled eggs and yogurt. They have free parking and a nice indoor pool. The only thing that would have made it even better would be a shuttle to go downtown. We will definitely stay here again.

    4
    « Very clean, safe and inexpensive. »

    This hotel ois located on the West fringe of downtown San Antonio, close to Mi Tierra restaurant ( a must visit in S.A.). Cross I 35 and you are in the old westside, in the past, 20 Yrs ago not very safe at night. Now a lot better. The faciility has a 2 lane access to the parking in the rear. Very well lit and has 24 -7 camera surveillance. Rooms are very clean, furniture is fairly new. Staff was very friendly ( important to me) . Breakfast is good , you can ,make your own waffles. I do miss fresh eggs. I think I saw boiled eggs. I will stay there again.

    3
    « fair hotel »

    The hotel is not in the best part of town, I got to the motel about 5 min to 3 on a Sunday the attended looked at his watch before he even checked to see about the rooms I asked if he was going to send me away. but our check-in time is 3 pm sometimes our room may not be ready at 3pm I really didn't want to hear how crappy and slow their house keeping was I reserved that room about a month earlier they new I was coming. When I went to turn my key in the women at the desk was busy texting on her phone had to wait for her to get done. maybe they just cant find decent help down thei.r

    5
    « Onvernight downtown San Antonio »

    The staff was wonderful and kind and very willing to help! Breakfast was offered, the room was clean, the beds were comfortable, nice seating area and the location was perfect for downtown Market Square.

    5
    « Big room with well service »

    Very good front desk customer service and very quick. The room is big with sofa and table. Bathroom is clean. Balcony gives fresh outside air. Parking is free and very bright and safety parking lot. The indoor pool with jacuzzi is nice.

  • 5
    « Great Place and Price! »

    Perfect location to downtown San Antonio - free parking - hotel was clean and the staff was nice. The breakfast is continental but offered hot oat meal and hot waffles. The indoor pool was freezing but the hot tub was perfect.

    5
    « RENOVATED »

    older property on the outskirts of down town, it was beautifully renovated. our room was right next to the elevator and vending machines. didn't hear a thing!! the indoor pool and hot tup are a PLUS!! especially after long walks looking at the missions and ALAMO and river walk.

    5
    « clean and renovated »

    The hotel was clean, hotel room was updated - new looking sheets, furniture, bathroom impeccable and nice. Hotel provided us with a crib that I asked for in advance and the crib was clean and pretty new too. Indoor pool and jacuzzi looked cool but I did not take a dip. Location is less than 10 minutes drive to Alamo/River Walk. Breakfast was as expected for a Best Western.

    5
    « great hotel resonably price and good location for visitors »

    hotel and staff offered great service pleasant environment close to visitor attractions loved the fact that we didn't have any problems with parking availability my kids enjoyed the indoor pool good breakfast GREAT hotel

    4
    « Pleasant stay »

    Stayed here 2 nights while visiting family. The room was large and comfortable. No time for the indoor pool/hot tub, but both looked inviting. The first morning I realized the hairdryer was broken. It was replaced within minutes of my phone call to the front desk. Right by the freeway, but I couldn't hear the noise in the room. Free breakfast and the waffles in the shape of the Texas will start your day with a smile!

    4
    « Great place to stay »

    The customer service was great. The staff was very helpful, especially the people setting up the breakfast. I loved the spacious room and the bed was really comfortable. They have an indoor pool and hot tub. I felt welcomed and comfortable at Best Western.

    4
    « Best Best Western room we have had recently »

    From the outside this BW does not look promising. However, our room is very spacious with a very nice, recently refurbished, bathroom. The bed is very large and comfortable. The laundry room is on the 3rd floor and I did 2 washes without any problem at all. Not the best breakfast we have had but there are 3 waffle machines! Why not treat yourself and go to the Guenther House for your breakfast. Lovely old house and not too far with plenty of parking. Go early as it gets busy. There is an indoor pool that we didn't use. If you want to catch the bus into the city, the bus stop is within easy walking distance. You get the VIVA 11and a day pass is really cheap. The bus stops right by the Alamo. I would not recommend arriving back in the dark as there is little street lighting between the bus stop and the hotel. Internet very, very good. Staff very helpful. If the management of the hotel read this, can I please ask why guests are not given the opportunity to say they DO NOT want towels and bedding changed each day?

    5
    « very good experience »

    Clean, comfortable and professional. This is my first time to live in BW and it's excellent service gives me a very deep and nice experience. I will put it in my top hotel list and introducing it to my family and friends.

    4
    « Overall, happy with our stay »

    We stayed at BW Alamo Suites during our son's graduation from Lackland. It took us about 12 minutes to get to Base in the morning traffic. Some attention to detail in cleaning could be improved upon. For instance, vacuuming up next to the edges of the bed and under the bathroom vanity there were items left by previous guests so it was obvious that no one cleaned under it before we arrived. Breakfast was good and it's nice that it goes until 10 and the beds were comfortable. My only real complaint was all the people hanging out drinking in the parking lot at night (all 4 nights we were there). They were loud and obnoxious and it made for an uncomfortable situation exiting the car with our children. The parking lot just didn't feel safe after dark because of it. At one point upon our return there was an angry man in the parking lot throwing tools out of the trunk of a car and yelling.Other than that, the rooms were nice and staff was friendly. We had a room with 2 king beds and a pull out couch. The room was VERY spacious. Probably one of the most spacious I've ever stayed in which made it comfortbale for more than a few people.

    5
    « Great »

    This hotel is great. Perfect location just outside the city. About a 15-20minute walk and you can pretty much walk along the river the whole way which is really lovely. Staff were very friendly upon checkin and throughout our stay. Breakfast was really good as well, even better that it was on till 10am most places it's 9am. So that was such a bonus. Our room was really nice, great air con and super comfy bed and very spacious rooms. Didn't really want to leave. We used the laundry facilities and they were good as well. Didn't have to use the pool and gym but they looked really good. There's a few supermarkets near by and a couple of fast food restaurants. Would definitely recommend staying here.

  • 4
    « Great Location! »

    Room very spacious and clean. My coffee pot didn't work. Check in was fast with no issues. Pool was dirty and intense smell of chlorine. Breakfast was too crowded and we decided to eat elsewhere. Very close by to downtown San Antonio.

    2
    « Pool Cloudy »

    I chose this hotel for the swimming pool. The pool was so cloudy and reeeked of chlorine which resulted in not being able to swim. My kids were so disappointed. The breakfast was the WORST I have ever seen at a Best Western. I was told they are serving what was required by Best Western so I guess they are just getting by instead of going over and beyond. Don't expect the front desk to help you or deliver after hours because they are not. My family will not stay here again!!,

    4
    « Personal »

    Excellent quality for the price. The suite was very large and comfortable. Breakfast area was clean and complimentary food was good. Parking on site. I would highly recommend this hotel. It is close to the downtown activities of Riverwalk and the Alamo.

    5
    « Moms weekend »

    My cousins and I decided to come out to San Antonio for the night and I can truly say that we had a blast. As soon as I got to the hotel I was greeted and checked in right away with no hiccups. The room was beautiful and cozy. Thanks to the staff at Best Western Alamo Suites.

    4
    « Convenient location »

    Stayed here for three nights and found, even though under renovation, it was clean, spacious and had friendly and helpful staff. The pool is indoor and was good. We were lucky to have a room with a small balcony which was an added bonus. We found the area to be quiet and we had no issue walking home in the early hours of the morning. Breakfast is basic, but enough. Would absolutely stay here again, for the price,the mere 20 min walk to river walk and 25 minutes walk to the Alamo.

    5
    « Convenient to downdown »

    Enjoyed spending the afternoon downtown around the Alamo and riverwalk district. We found it very easy to get to from our morning drive from Houston. Able to park in from of our unit. The hotel was convenient for this purpose.

    3
    « Nice but still lacks a little. »

    We stayed at the best western Alamo suites and the inside is much nicer than the outside. The picture of the front on the booking page resembles nothing of what the actual property looks like. So I was a bit apprehensive checking in. The hotel is currently being renovated so there are lots of fresh paint smells etc when in the hotel. Part of the parking (probably the best spots on the lot) are consumed by the construction area, which from the room just looks like a walled off dump. There are more spots consumed by the haul away trash in the back. Our room was clean. The a/c was a bit noisy and the bed is directly next to it but that wasn't terrible. The reading light on one side of the bed had a short or bad bulb not sure which. The full mirror closet door wouldn't shut so we had to prop it closed so we wouldn't hit it for midnight bathroom runs. we kept getting these little flies in the bathroom. We discovered they were coming from inside the wall since closing the drains was no help (a little caulk around the sink drain pipe should be applied). Most modern hotel rooms now have appliances with USB ports for charging devices. These rooms have none which was slightly menacing. The rear entrance to the hotel is a bit strange. You must enter through the pool. The indoor pool is not air conditioned and the strong smell of chlorine was a turn off for my wife. Lastly, some time should be spent making the Parking area look nice as well as some fresh paint on the outside of the hotel. A chemical wash on the roof would go a long way improving the outward appearance of the hotel. When I first pulled up my initial reaction was, "uh oh". If you're out and about take an uber back to the hotel if it's after dark. We found the area a bit too sketchy to walk after dark. Other than those minor things our stay was nice and we would stay again.

    1
    « Ugly, Dirty, and Dusty, Inside and Out »

    When we booked, the staff did not tell us that the hotel was undergoing major renovations. It was ugly and dusty, inside and out. It was in a bad part of town and the guy that worked at the desk said they couldn't prevent anyone from coming in off the street. Pizza flier under our door was from a shady company and they gave us the wrong pizza and wouldn't refund our money. Hotel didn't do anything to keep the pizza company out.

    4
    « 4 1/2 out of 5 »

    Pro's - Extremely large room, all the amenities you could ask for (fridge, micro, coffee maker, etc.). Excellent price for being so close to everything. Room was very clean, Staff very friendly and helpful. Vending machines everywhere for convenience. The pool and hot tub were very clean and had a shower for rinsing off. Con's - Not a scenic location, no views. Next to Freeway in a commercial district off narrow feeder. Not a dangerous place, just not one I would be comfortable to take walks around. Pool didn't open until 10am. Would have been nice to take a dip before the kids woke up! Summary - I will definitely stay here next time I'm in town as the room was great and at a great price for where it is. Convenient to all areas of San Antonio.

    5
    « Excellent »

    This is probably the best, Best western we stay at, friendly and helpful staff, clean, very nice rooms close and to River Walk. Compared to the Best Western we stayed at the night before, this was like a breath of fresh air.. We have stayed at this hotel the previous year, Though the pool was off limits for remodeling, we were still very happy. Anytime we go to San Antonio I'm sure this is where we will stay..

  • 5
    « Great Hotel, Great Location »

    This Best Western has everything you need for a great stay in San Antonio. Great comfortable suite rooms, great breakfast too! The indoor pool was a great way to beat the heat, my daughter really enjoyed it. The hot tub was wonderful after being on my feet so long. Just a short drive into downtown, it was affordable, and clean and quite.

    5
    « Room was comfortable »

    Although there was renovation work going on, the room was good. Especially the beds were clean and comfortable. Breakfast was good and they did refill, so overall a positive experience. Express Check out was useful.

    5
    « Great Hotel for Riverwalj and Surrounding »

    We just spent 2 nights at the Best Western Alamo Suites. As mentioned in previous comments, there is a current remodel occurring, but this is a definite benefit. It will be beautiful. The room is already very nice. We had a suite, and it suited our needs well: 3 adults,2 teens, 2 year old. Breakfast was good and fresh. Central location to everything. Price was spot on. But the best and most notable part was the staff...they truly are dedicated to making guests feel at home.

    1
    « Best Western...NOT!!! turned out to be WORST best western »

    This was my second time here...because the first time was a great experience. .. SO.. I reserved a couple of months back and asked for 2 beds... Upon my arrival I was told I had a bed and a sofa bed..hmmm..I was a little bothered by this but went along with this because the guy explained I could talk to manager in the morning and as people were leaving I could request a room with two beds..I had no choice but to do so... AND THEN I slept on it ...very thin pad..u could feel every spring! I woke up with sore neck and shoulders so the next morning I complained and asked for a real bed since I asked for this in the first place..I was told by management they were booked but she offered 2 extra blankets to use on mattress.. My friend who was not pleased with this answer complains again and we are told by the manager we could leave if we would like... now we were in San Antonio for a festival, there would have been no available rooms by 12 that afternoon...so we stayed.. I can assure you that all 3 of us decided that we will never ever return...we also work for county in our city and have a huge networking system...they will all be warned against ever staying at this Best Western...

    5
    « Made our trip better »

    Even though they were remodeling it was clean. Staff is super friendly. Breakfast is good. Celestina was the most helpful person. Even her waffles she made us tasted better. All amenities of downtown San Antonio are close by. Best value for the money. Would have easily paid over $400 a night in San Francisco for same hotel.

    4
    « Vacation »

    It was a very clean and well kept hotel the staff was very nice . It was a beautiful place to go and visit Texas is so hot and the Alamo is amazing it's a must see . The river walk is one of the best places bc it has everything all in one place. There are so many different food and shopping places all in walking distance to.

    5
    « Great Place »

    It was an amazing stay. Staff is friendly. Janice from front desk helped guide us for fun activities for our kids.We enjoyed the waffle with the Best Western logo in it. Stay was just comfortable. I will go back when back in town.

    4
    « Nice stay »

    Took the kids on a mini vacation this past weekend and spent the night here and we were very pleased.. The room we stayed in was newly renovated so that was great. The room was big and clean. They have an indoor pool which is great and the desk clerk at check in was nice and friendly!

    4
    « Good hotel, bad area »

    The hotel doesn't present well from the outside. It's in a bad area and the driveway to the hotel is small and difficult to navigate. The indoor pool needs better ventilation. Aside from that, the staff is incredibly polite, friendly, and professional. The room was clean, had all of the amenities promised, and was large enough. The breakfast options were great. Plenty of choices.

    5
    « Amazing experience »

    I have stayed there for over a week the room was clean and big. The staff was so friendly. The gym has weights which was a big thing for me. So close to the river walk. The parking lot is big I didn't have to worry about finding a parking spot. The breakfast is good there are 3 waffle machines so I didn't have to wait forever like other places.

  • 5
    « AMAZING HOUSEKEEPER »

    My son got sick during our stay and vomited in our room on the bed. As I was about to go to front I ran into Eugenia. I explained what happen as I reached for the sheets. she stated she would clean for us. That as just amazing.

    5
    « Great Experience. Excellent Staff »

    Went on a 4 day 3 night vacation to San Antonio Fiesta Texas. We booked a room for 4 kids 2 adults. Got a great deal 2 QBDs and a sleeper sofa. Accommodated our family perfectly. Plus they had free continental breakfast. The staff was just amazing. Celestina, was such a wonderful lady...she made awesome waffles for everybody! She was such a pleasant person to talk to and was sooo attentive. Our room had a microwave and mini fridge which was perfect!!! The Housekeeoers were also wonderful. They have an indoor pool nice warm water which a baby n toddler enjoyed to the max!...we enjoyed the whole experience sooo much that every time we go to San Antonio we will be booking here again! It's so close to all major attractions n the manager is sooo helpful and kind. There's also a kennel across the street for those who wish to take they're fur babies along. It was simply more than we expected. Thank you to All the staff!

    5
    « Great staff »

    Best staff very friendly. New remodel. Has large king rooms. Indoor pool and hot tub. Very close to the river walk and Alamo. There is a doggie daycare right across the street that does over night boarding wish we wish we had known but will remember for next time.

    5
    « A Pleasant Surprise! »

    We were desperate to get off the highway after battling stormy weather and gridlock in Houston. Called Best Western's toll free number and asked for something just off I-10 and he booked this facility. Wow! Yes, it's an old hotel but it was just $106 and we had TWO King beds and a pullout queen couch and it was clean. Definitely a family-friendly place and a short distance from the Alamo with access to shuttles, etc. Modest breakfast included. Sarah at the front desk recommended several eateries, all within easy access. Great bed and RIGHT off the I-10. No complaints!

    4
    « Would return without hesitation »

    Great sized room, really spacious wardrobe plenty of storage. Tea and coffee facilities along with a fridge and microwave. Lovely pool perfect for a quick swim disappointing it does not open until 10am. Breakfast was plain and simple but plentiful really lovely lady maintains it. Can't fault the staff they were lovely to deal with. Would not hesitate to recommend the hotel for comfort and cleanliness.

    5
    « Great night stay. »

    My husband and I got a hotel room here for one night while we were waiting for on a rental house. Hotel was clean and cold. Just how I like it. Indoor pool looked good. And they had a lot to offer at the breakfast the next morning. Very pleased with this hotel.

    5
    « Great value, sketchy location »

    The parking lot in the rear of the motel was the only negative I encountered at this motel. Passing the cleaning ladies each morning, I was greeted warmly. As I entered the breakfast area, I could always count on being greeted again by each of the workers there. The counter workers were efficient and pleasant.

    1
    « Save your money »

    Located in scary part of town. But most of this town seems scary. Doesn't look anything like pictures. Noisy with kids running wild. Hard to get to and over priced. Electric didn't work in bathroom. Only saving grace was the front desk staff seemed nice

    4
    « Great Hotel »

    We booked two days and liked the room and staff so much we stayed three. The rooms are spacious and quiet. There is great water pressure for the shower. The beds are very comfortable. The rooms have been remodeled. The coffee is good. They include breakfast of cereal, toast, juice, pastry, fruit, and yogurt. We were close to everything we wanted to do in San Antonio. The parking is free.

    5
    « Great hotel »

    Hotel was great especially staff.Front desk agent Jose was very helpful in direction to nearby attractions and took care of our all hotel needs.Hotel was very convenient to local attractions and my business meeting.I highly recommend this hotel especially for the price I had paid.

  • 5
    « Great Hotel »

    We were on our anniversary vacation, and selected this hotel not knowing exactly where it was. It was readily accessible from the interstate. There aren't very many eating places close by, but you can order from several delivery services. The rooms are nice and comfortable. We had a suite that had been newly renovated. Staff are friendly and helpful. Parking is good. If you want to take a tour in the area, have the desk clerk, Sarah, set it up for you. It was wonderful not to have to try and find the places, and then find parking. We let the driver take us all over, and we sat back and enjoyed the ride. San Antonio has a lot of history to tell.

    5
    « Nice room at a fair price »

    We always stay at a Best Western when on short trips, when we can. We have found all of them to be nice, clean rooms at a fair price. The Best Western Alamo Suites was no exception. The hotel was very clean and the entire staff was very friendly and helpful. A great value for the price.

    4
    « pleasant »

    the 1st and 2nd floors have been renovated while work continues on the 3rd floor. over all a very good job was done and looks very good. some of the wallpaper was not sealed, but I'm sure they will catch it. breakfast had waffles, but no hot eggs and meat. overall not bad. the b/r service very good. with the work being done on the hotel, I feel they should be able to upgrade to a plus. the internet was somewhat slow and the outer grounds require better clean-up and care. location is not the best, but the bus service is very close. you could walk to the river walk.

    4
    « Close to Downtown »

    Hotel is very close to downtown which makes it very convenient. However, parking is very limited, and at night the area feels are little unsafe. Room was big with two queen beds and a sofa bed. Sofa bed mattress needs to be replaced asap. Queen beds were great. Room had a small balcony which is very nice. Continental Breakfast was great, waffles, yogurt, oatmeal, coffee, fruit, cereal, bagels, great, great, great breakfast. Wi-fi was easy to connect. In-door pool is a nice amenity, which we did not get to use. Overall, I liked it and I think I will stay there again any time. The room was big enough for my family of five. Two adults and three kids and everyone had a bed, except the sofa bed was in terrible shape. I will recommend it any day.

    5
    « excelent kind family service »

    I was like a 20 years out of practice speaking english,Eduardo at reception, makes me feel like if no time passing, Celestina at Breakfast Room was extremly kind. really I feel like I was at home. the best experience I had in my trips till now

    3
    « Not bad »

    Visited with the family during Xmas time, spacious room in a good location. Easy parking and friendly staff. Really poor choice of breakfast no hot choices (cold boiled eggs are not a hot option) so we couldn't count on the breakfast. Swimming pool was not really clean and there was too much chlorine but it is a good size. First time at a Best Western hotel but not impressed.

    4
    « Nice Hotel »

    Good hotel.. good location.. Nice room.. good Breakfast..free parking.. no problems... had a good time.. lots of ice.. nice lobby.. close to Riverwalk.. good TV.. the Staff was very nice and helpful..

    5
    « Good night's sleep »

    My family and I often visit San Antonio. We love the culture and historical aspects of the city. We always stay at a Best Western and have a great experience. This time was no different. I enjoyed the stay. Spacious room. Comfortable beds.

    5
    « AWESOME experience »

    The Best Western Alamo Suites was comfortable, clean and safe. The mattress was amazing. The staff was helpful. The hotel is centrally located to all the great places we wanted to visit: 8 min to the Alamo and River Walk, 5 min to the Market Square, 14 min to the San Antonio Zoo, 12 min to San Jose Mission. Wonderful experience. We will stay there again

    4
    « Good Location »

    We had a last minute trip to San Antonio. This hotel was close to all the activities and was nice and clean. The staff was helpful and friendly. We had a great time and enjoyed relaxing in the hot tub in the evening.

  • 4
    « convenient »

    We were visiting the city and felt safe and secure in the BW. The town sort of scared us but the convenience of shuttles and close to highway helped us feel safe. The staff was helpful and made our stay a lot easier. We started with Hotel.com and had an awful first experience in San Antonio but call the BW line and was pleased with the outcome. Best choice we made was to not go with the Alamo Suites that was suggested by Hotel.com that had roaches and stained sheets and ended up at Best Western.

    3
    « Disappointed in location »

    I booked this hotel with the most important criteria being cleanliness, price and distance to the airport, Alamo, Riverwalk, etc. When I called to inquire about transportation I was told there was a trolley "right behind the hotel." The price of the trolley was very reasonable and, knowing Best Western as being generally clean, I decided it sounded perfect. Our first morning we were given directions to the trolley: "walk to the corner, go right, walk to the next corner and go right again - the trolley is right there." What the people at the desk failed to mention was the blocks were VERY long - had to be at least 1/4 mile - and the area was extremely desolate. The hotel is surrounded by warehouses which were all closed on the weekend so there were no people, no cars, no houses, etc. As we were walking I noticed there were also no street lights. That meant we would be walking back in the evening in total pitch darkness. When we finally reached the trolley stand we found there was no trolley due to detours from road work. We took a city bus that cost a couple of dollars each and took about 10-15 minutes to get to the Alamo. If we ever return to San Antonio I'd definitely stay closer to the main part of town. Even though we used Uber (much cheaper than their taxis) the trips did add up. The hotel was clean, the room was comfortable, the price was reasonable so, if you have your own car, I recommend it. Otherwise, be prepared to either walk for miles (which we did anyway - the city and Riverwalk are amazing!) or call Uber.

    5
    « Hotel Stay »

    This stay was awesome. The staff were great and very helpful. Good place of choice. Not to mention it is down town and walking distance from a few things. My child and family enjoyed the breakfast and the area of seating. We also enjoyed the pool. I loved that there was free parking as well, you don't find that as often when traveling out of town.

    4
    « Older property, going through renovations, within walking distance to downtown. »

    Our room was clean, however, next time I would prefer a room away from the street. We were in room 202, on the street directly across from a dog grooming and kennel facility. Not bad at night, but barking begins early in the morning and occurs throughout the day. If you don't mind walking 1 mile or so, then this hotel is conveniently located to the San Antonio downtown and Riverwalk area. We enjoyed our daily walks. There is a lovely place nearby for an upscale breakfast, Guenther House (Pioneer Flour founders)

    5
    « Excellent! »

    The staff was friendly. The hotel was clean. The breakfast offered was well kept. Facility was under construction but they kept the noise and debris under control so it didn't interrupt our sleep or stay. This hotel and staff were very professional. I would stay here agin.

    4
    « Tiffany at the Front Desk was Amazing!!!! »

    My business partner in I checked in around 9 or 10 pm after the run around at the airport trying to get a rental car we just decided to get a uber to the hotel. We walked in and Tiffany was our first point of contact with a welcoming Good evening and a smile on her face. Me being in the hotel industry for 10 plus years running high level 5 star 5 diamond establishments. I Give Tiffany an A+ and would want her part of my team. Thank you for the Hospitality! We stayed in 119 Thank you Garrett Schultz

    4
    « Nice people »

    Went to SA this weekend. My wife booked a room at a different hotel. We got there on time and they gave our room away. Then they offered to kick the guests out and give us our room back ( in the middle of the night). Then he let me look at a different room. The door was open to it, holes in the walls, no light bulbs.....I promptly left and went down the road to best western. Eduardo was at the front desk at the time. He was extremely professional and very nice. He got my wife, baby, and myself a room right away. The next morning Janice got us into another room even though we didn't reserve one. The people here are very helpful.

    1
    « Ms. »

    The lady at check was rude and hateful. Check in was after 3 . all maids were on break at 2:30 when I tried to check in. I had been stranded on the freeway, they would not let us have a room, finally at 3:00 I went in again and was told sorry maids arrived late! They had all been on break about 2:30 when I tried to check in the second time. Lots of construction, noise, breakfast was not good. I tried to report it and was told it was a franchise and they could do whatever they choose to do . I would never, never go back!

    5
    « Excellent stay! »

    From arrival until check out, all staff was very friendly and courteous. We loved the full breakfast in the mornings and being able to relax and enjoy the indoor pool in the evenings. Very comfortable, nice and quiet property! Loved it!

    5
    « Vacation--passing by »

    Very nice stay. Had the suite with king beds. Not used to that in California. Breakfast was nice with Texas shaped waffles. Beds were comfy. Everything worked good. Room was clean. Staff was nice and busy. Was there during construction.

  • 4
    « Pleasant Stay »

    We were in town for a Bowl Game at the AlamoDome. The hotel was easy to find, and it wasn't far from Market Square. We were able to take advantage of the indoor hot tub and pool - nice features. Breakfast was good. The hotel was quiet, clean and comfortable. Our room was handicap accessible, so the bathroom layout was a little unique, but it served its purpose. The front desk staff was very helpful and went out of their way to help us with transportation arrangements. I would be willing to stay here again when visiting San Antonio.

    5
    « Great location and free hot tub! »

    The staff were friendly. They upgraded us to King for free. The location was great too because we could walk to Alamo (30 min walk). The spa and pool were included and were enjoyable after a long day out on the town. Breakfast was ok. Construction workers were annoying.

    3
    « Quiet, comfortable and economical. But not real close to Tourist sites Downtown. »

    This location is probably too far to walk to the tourist sites downtown for most folks, but public transport is readily available. Having said that, our experience is that the rooms are quiet and comfortable. They provide a very nice light breakfast with waffles, juice coffee, cereal, hard boiled eggs, instant oatmeal, etc. Staff is efficient. I would stay again. Very economical. Only negative is that at the time they were undergoing renovations - the smell of cleaning agent was rather strong.

    4
    « Large Room, Indoor pool and fair breakfast »

    We picked it for reasonably priced week after Christmas/over New Year for our family of 5. The room was very nice for 5 - with full fridge and microwave. Indoor pool was nice and hot tub was warm. Walked downtown several times - not picturesque but fine. Staff were friendly and helpful. Breakfast was good, but could get crowded.

    4
    « NICE BIG ROOMS, TERRIBLE BREAKFAST »

    Nice big room, rather small indoor pool (whereby 5 people in is already crowded) but not very clean. Staff is friendly and polite, on-site parking available but no security or cameras monitoring.. wouldn't walk around the area as we didn't feel very safe. BREAKFAST IS TERRIBLE!! So if you have kids and you count to be able to eat ..well bad surprise!! If you try to go after 08:00 (breakfast is from 07-10) you'll hardly find anything as they don't seem to be replacing things (and we waited 45 minutes waiting) and a nice cold coffee. No variety, poor quality food, no cook breakfast apart from hard cold boiled eggs!! inedible muffins!! If all you need is a nice spacious room this is for you, if you are a family and want to feed your kids is the wrong place

    5
    « Weekend In San Antonio »

    Our experience at the Best Western Hotel was very nice, the room we stayed in was recently renovated. The room was very clean, comfortable and accommodating. The staff was welcoming & friendly during the entire stay. The location was convenient to the Riverwalk and other popular sights. The trolly is within walking distance and convenient transportation to take to the Riverwalk.

    3
    « Good value »

    The hotel is not in downtown, but it's fairly close. I wouldn't walk after dark though as there are some warehouse type buildings and too many dark corners. It's a short car ride away from the Riverwalk though, so that was nice. This is a great hotel for groups of friends trying to save on money and/or families needed extended stays. The room is equipped with a sofa bed and full size fridge and microwave and a BIG closet. Definitely can see a family of 4 or 5 staying here because double rooms come with 2 KING beds, plus sofa bed. Indoor pool a plus, but unavailable during our visit. Would stay again if I'm traveling with a large group.

    1
    « You get what you pay for »

    I was not very satisfied with my stay. The room was weird to start with the bathroom in the middle of the entrance/living space and bedroom. In addition, the carpet had stains and the couch/chair as well. Part of the couch was ripped. The toilet had its own little room, which was super weird as there was a door opening to the bathroom but an open doorway to the bedroom. We called for a different room, but was told that they were no other rooms available. The area isn't very nice either - it's close to Riverwalk and Alamo and downtown, but I question the safety in the area. If I knew, I would have paid more for a better hotel in the area.

    3
    « It's being remodeled »

    I stayed here with my husband, sis in law and niece on Nov 27th and again on Nov 30 because my husband had a late flight in and we had an early flight out on Tuesday. My sis in law., niece and I got there about 2:30 but we weren't allowed to check until 3. The room is huge, we had two king size beds with a pull out couch. There was a full size frig plus microwave. The furniture is outdated so hopefully the renovations are all good. The area around the hotel isn't the nicest tho. We walked down the block to Guadalupe st then right to Flores to catch the bus downtown. 3 women walking alone during the day felt dangerous so I wouldn't recommend this at dark. The hotel is under reconstruction and it needs it. Paint is peeling in areas, and the room we had on Monday night the bathroom door didn't lock. We only had the breakfast on sat morning since our flight was so early on Tues. there were waffles, oatmeal, yogurt. Since we left so early Tuesday the lobby is locked off so we had to knock on the door leading to it by the elevator and someone came and got our keys. When I asked for my receipt she wouldn't let me enter in the lobby so I had to wait by the elevator for her to bring it to me so was because of the neighborhood we were in?? Every time that we've been in San Antonio we had always stayed at the Best Western Sunset Suites. Should have done it again

    5
    « Great place to stay »

    The Best Western Alamo Suites is a great choice to stay while visiting the Alamo, and the other great places to visit in the San Antonio area. It is located within a comfortable distance to the river walk also.

  • 4
    « Thanksgiving getaway »

    Had a great stay again. Check in and out is smooth. Even though remodeling going on in the first floor, things were good. Free parking and pretty good bfast. 3 minutes from all dtown attractions. Have stayed three times and will do it again cause it's best place for the price.

    2
    « Under Construction »

    Much to our surprise the whole 1st floor is being remodeled. Our room was on the 3rd floor so we thought we would give it a try. We stayed gone during the day so we weren't bothered by the noise. The free breakfast is ok if you aren't a carnivore. Waffles galore in the shape of the great state of Texas. No meat in sight. Over all it wasn't a bad hotel and the price was reasonable.

    1
    « WARNING TO FELLOW TRAVELERS: THIS PROPERTY HAS A SECURITY PROBLEM »

    I feel compelled to warn fellow travelers away from this property until such time as management corrects known problems with their security. I stayed at this property on 11/11 and unfortunately my car was broken into around 10:00pm. Another hotel guest witnessed the break-in and with security cameras everywhere catching the criminal should be possible. The MANAGEMENT, however, appears to be completely indifferent to hotel security and I learned from the San Antonio Police Department that the cameras protecting the property are basically useless (grainy pictures from old equipment). The property has been advised of this fact as there have been other incidents at this location. The property management has chosen to do nothing about this. After I cleaned up the glass and taped the rear window I parked my vehicle directly outside the managers office as a second break-in is now even easier. An hour later I hear from my room above a drunk staggering around the parking lot and when I looked out the window he was leaning up against my car. I dashed downstairs to shoo him away and banged on the managers window to alert her of this new threat. She came to the door and said " I have work to do, you can't expect me to watch the cameras and provide security." So if the hotel management can't be bothered to notice someone in their parking area breaking into cars or wandering around drunk....and the cameras really don't work.....then fellow travelers you are at risk. The Police suggested that other properties nearby have much better security, so I recommend you pass over this Best Western Alamo on Laredo Street and stay elsewhere. I have reported this situation to Best Western Corporate and they will be investigating. Total damage to my car....$2,200. Do yourself a favor and stay elsewhere.

    3
    « Okay »

    This hotel was okay. Usually expect a little more from Best Western. Wish there were a bigger selection of hot items for breakfast, but what they offered was okay. There are balconies outside some of the rooms with parking along side the building. I feel as though the parking could allow potential break-ins. It would not take much to stand on one of the vehicles to gain access to the balcony and rooms. It left me feeling a little unsafe.

    2
    « do not forget anything »

    Overall the hotel is decent. You get waht you pay for. However, I am unhappy because, i have forgotten a small wallet with credit cards and money in the bed. Few hours later, i came back and nobody found it. The most imporatnt is that the manager did not come back to me, altough he promised to do so,.

    5
    « Very reasonable rates, »

    Hotel is located on west fringe of downtown. The rooms are very large and comfortable. The area around the hotel is unsafe to walk at night as it is near crime ridden housing projects. Access is controlled and safe. Hotel is fairly new. Breakfast was very good. Indoor pool is great for winter visitors with kids.

    3
    « Susan's review Rm 110 »

    1.bath sink stopped up 2. bath seat loose 3. food/cereal under tv stand 4. imp messages not forwarded from front desk 5. domestic disturbance noise in adj room middle of nt Overall value was good for price and location this was our 3rd stay at this location in past 5 yrs we like this location close to downtown and markets we signrd up for your rewards program while there We would consider staying at this location again next visit to San Antonio

    5
    « CONVENIENT LOCATION »

    There is a shuttle to downtown San Antonio available a couple of blocks away which enabled us to skip renting a car on this trip. The pool was a nice temperature and the hot tub was great. The bed was very comfortable - we reserved a double king suite. My suggestion would be to hang the TV higher on the wall because the view is blocked when sitting on the couch. We enjoyed our stay so much.

    5
    « San Antonio vacation »

    This Best Western is excellent for the money, short drive to the Riverwalk and activities. We enjoyed our stay and would recommend it to all. This was our 2nd stay at this location with two different groups of family members.

    3
    « BW Alalmo »

    The hotel has been around a while. The price however was in keeping with the quality. A shuttle service to the Alamo would have been helpful. It would save parking costs. The shuttle service would have been extremely helpful for out of town people who are not familiar with the area. The one way streets caused confusion.

  • 4
    « Great location close to city »

    Older hotel and area but close to city and attractions and easy on and easy off interstate. We stayed 5 nights and were able to enjoy the morning breakfast, could have used more protein (meat), but in the small space provided it was good and the attendant nicely took care of each and every individual like it was her family. The girl at the front desk in the morning was very accommodating and had a lot of knowledge about her job and the area. The night guys needed to gain some of her knowledge! Maids were not seen but all was taken care of quietly and efficiently. Maintenance on some minor things need a little more attention, like light bulbs, a desk drawers sticking, etc. ! Mattresses could use some attention and sheets need to fit better!

    3
    « Only average, not above expectation »

    This is my first review on Tripadvisor. And I must say I am not very happy with the hotel.I went with my family for relaxed vacation to San Antonio. We wanted to see Sea world. I found a very good review about this hotel and as it is nearest to downtown, I booked it. But hotel was not very special and I found it average. We have taken 1 king bed room with patio. Patio is of no use as there was no view and trees were all over. I was not able to even stand there. Breakfast area was small and not enough to accommodate all guest. So complimentary breakfast is not adding much value. Housekeeping staff was all non english speaking. I request to clean my room in morning, but they never turned up. When I was back at 3 PM it was like that. I called them again to clean it and a housekeeping lady comes who do not know English. It took us 10 mins for us to tell her that where we want a cleanup. How can you have a staff with non english in US??? I paid almost $90 per day for hotel but I think it is not worth more than $70. The only good thing is its location which is closer to downtown. My personal suggestion is look for other options. You can book it only if you do not have other options.

 

Getting to the hotel ...

All directions
·From: The east. Merge onto I-10 West, then merge onto I-35 North/I-10 West/US-81 North/US-87 North via Exit 572 towards El Paso/Austin. Keep left to take I-35 North/I-10 West/US-81 North/US-87 North towards Austin. Take Exit 155A towards South Alamo Street/TX-536-Spur. Turn slight left onto South Laredo Street. The Best Western Alamo Suites is at 1002 South Laredo Street, San Antonio, Texas 78204-3212. ·From: The west. Merge onto I-10 East. Keep left to take I-10 East/US-87 South towards Austin. Take Exit 155A towards South Alamo Street/TX-536-Spur. Stay straight to go onto South Pecos-La Trinidad Street. Turn left onto TX-536 Spur/South Frio Street/South Alamo Street. Turn left onto South ...

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