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Best Western Hotel Ingram Park Inn, San Antonio

4.0/5  - basé sur 455 notations.
6855 NW Loop 410, 78238-4113, San Antonio, United States - See map

Welcome to the Best Western Ingram Park Inn located conveniently on Loop 410 a short drive from the San Antonio Center. Guests in town find themselves conveniently close to everything, we are minutes from your favorite local area destinations like SeaWorld® San Antonio, Six Flags® Fiesta Texas, and Downtown San Antonio Riverwalk. As a military-friendly hotel, a hot buffet breakfast is a must to start your morning on the right note. Indulge in hot waffles, a display of fresh fruits, your favorite morning pastries and endless 100% Arabica coffee. A cereal and yogurt completes the most important meal of the day. There's plenty of truck parking at our San Antonio hotel, making us a favorite for truckers, campers and those with bigger rigs. Centrally located to San Antonio attractions, you'll find commutes quick and easy, whether you're heading to famous barbeque joints or a business meeting. Nothing beats a morning at SeaWorld® followed by a trip to the National Shooting Complex or Northside Stadium. Need recommendations? Our friendly staff is always available to help. Southern hospitality is our specialty, whether you're here for the Fiesta Texas or for a meeting at the Southwest Research Center. Employees of Citicorp and workers with the Texas Biomedical Research Institute are just a few of our regular guests. At our San Antonio hotel, everyone from families on vacations to road trippers and corporate executives prefer to stay with us for the comfort, top amenities and competitive rates. Lackland Air Force Base is a short drive away, and some fantastic shopping is nearly at your doorstep. However, if you prefer to relax, know that our luxurious bedding and cool, quiet rooms are always guaranteed. You'll be treated like part of the family here, complete with home cooked breakfasts and helpful staff. Book your next stay at Best Western Ingram Park Inn today! Enjoy your stay.

Best Western

Hotel Ingram Park Inn

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2015
based on 455 guest reviews
NOTE ISSUED
Excellent
170
Very Good
143
Average
71
Poor
26
Terrible
45
REFER TO NOTICE
Business Business
48
Couples Couples
64
Family Family
267
Friends getaway Friends getaway
24
Solo travel Solo travel
20
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Pleasant price suprize"

1
11/07/2018

In searching hotels in the area where I needed to be for business, this hotel was rated higher than other hotels, but the price was significantly lower. I took a chance and I am glad I did. There was some renovation going on ion the lobby. However, it did not interfere with guests arriving and departing. The room was quiet, clean and updated. Overall I had a very nice stay.

Roy P, Front Office Manager at Best Western Ingram Park Inn, responded to this review
Thank You for coming and staying with us.

"It was oksy"

3
04/07/2018

The price for the night was cheap and we went through hotels.com. The hotel was under construction. The lobby smelled like paint and we could see the construction workers working. I think once it is completed it will be great. We got an oversized King sized room with a whirlpool tub. But the tub was dirty so we did not use it!! The pool was beautiful!! The breakfast was small and we wish it had more variety like other Best Westerns. It was a good location if going to Sea World.

Roy P, Front Office Manager at Best Western Ingram Park Inn, responded to this review
Thank you for coming and staying with us. will focus on your review which help us in improving.

"Clean and updated"

4
18/06/2018

Rooms smelled good upon entering rooms. Room was cool. It had 2 queen beds and we moved in a folding bed. Everything was clean and looked updated. The free breakfast was awesome. No complaints. Employees that we spoke with were helpful and friendly.

Roy P, Front Office Manager at Best Western Ingram Park Inn, responded to this review
Thank you for coming and staying with us. hope to see you again.

"Ask for the renovated rooms!"

3
05/06/2018

We stayed here as it was close to everywhere we wanted to go in San Antonio. The hotel was undergoing a renovation at this time. We were first placed in a room that wasn't updated and it was pretty bad. It was dark, one of the lamps and the phone wasn't working. The room was just dated and just sad. I requested a transfer and the lady at the counter was nice enough to give us one of the renovated rooms and it was a lot better. The only issues I had with the renovated room was that the bathroom was not renovated (not sure why) and we did not have a microwave. The breakfast was pretty good! There was a good amount of choices and it was hot which makes for a hearty breakfast! Overall, it was an okay stay. Just ask for the renovated rooms.

Roy P, Front Office Manager at Best Western Ingram Park Inn, responded to this review
Hello, Thank you for coming and staying with us. also will focus on your review which will help us in inproving

"Could have been a 5"

4
21/05/2018

The hotel, albeit a motel style facility had a wonderful interior--yet outdoor-- pool that was clean. The room was quiet and nicely decorated. The only reason I didn't give it a 5 was because of breakfast. If you are looking to eat here, then good luck.

Roy P, Front Office Manager at Best Western Ingram Park Inn, responded to this review
Thank You for coming and staying with us.

"Nice place, poor attitude."

3
17/05/2018

I stayed here on business for 2 nights. First night was not bad, the front desk employee during check in was awesome to deal with and very helpful. On the morning of check out I was woken up by loud construction, to the point where it vibrated the extractor fan cover off of the ceiling. When I went to check out I let the employee know that I wasn't very happy about being woken up 2hrs before I needed to be up by the noise and I would have gladly stayed at another property a few miles away had I been told to expect the extreme noise in the AM, especially after being exhausted from travel and work. He pointed to a sign that said

Roy P, Front Office Manager at Best Western Ingram Park Inn, responded to this review
Thank You for coming and staying with us. we apologize the problem you had and we will make sure that this wont happen.

"Average Hotel "

3
24/04/2018

Stayed there 2 nights and couldn't say anything terrible or great about the hotel. There isn't much around to do or to go eat at and directly on the expressway's way ramp. The staff was very nice and very polite. The rooms were definitely dated and need major upgrades. That being said, they are currently renovating a lot of them which is also causing some loud noises. Breakfast was good, but nothing special. This place definitely has some potential after all the renovations will be done. If most likely give them another shot.

Roy P, Manager at Best Western Ingram Park Inn, responded to this review
Thank You for coming and we hope you come again.

"dont believe the photo"

1
22/04/2018

hard to find, hotel sign is behind another big blue sign. had to drive around the block since it is on a one way street. Next to a very busy freeway, and the hotel is under construction. For the price, go across the freeway to the other hotels in brand new buildings, and in a nicer area.

Roy P, Manager at Best Western Ingram Park Inn, responded to this review
Thank You for coming and we apologized for the experience you had.

"Average"

3
13/04/2018

After checking in, we had to go to the front desk to get a stopper for the tub, wash rags, hand towels, and kleenex. The bed was comfortable. There was construction going on but we only heard something for about 10 minutes so it was no big deal. The area was quiet even though it is on the 410 Loop. The only thing that annoyed me was having 3 different carry out menus slid under our door. That reminded me that the hotel was not as secure as others. The breakfast selections were ok.

"Very Comfortable"

4
17/03/2018

Not the top of the line for Best Western but the location was excellent as it was right off the highway. The price was great and check in relevantly easy ( a new cashier). They are doing some construction but it was well marked with caution tape. The only complaint about the room was the bathroom lower wall could have been a bit cleaner. Breakfast was included , nothing spectacular but was very good with multiple choices. Great for 1 or 2 nights.

"Awful, dont stay here."

1
02/03/2018

I checked into a NON-SMOKING room. I walked into my room there was awful smell of cigarette smoke. It was everywhere. I could taste it in my mouth. I have horrible allergies to cigarette and instantly my throat become sore and scratchy. The manager come to our room and started to argue with me about the room. I told him as I stated. He then stated he would move us to another room. That room did not smell that....but very rude service.

"BMT Graduation"

2
13/02/2018

I was very disappointed with our stay. The door did not close, you had to push it hard for it to actually close. The carpet was dirty. The tub dripped a steady stream even when shut off all the way. The beds were ok, bring your own pillows as the ones on the bed looked like actual throw pillows. The breakfast though looked like a great spread, the food itself was very disappointing.

"They'll leave the light on for you!"

5
04/01/2018

My family has been staying here the past 4 years when we come to San Antonio. Easy check in along with a good Continental makes this cheap hotel very good for it's price. Beds are come and plush with plents of pillows and blankets. Parking lot is lighted very brightly with several cameras at every corner for safety. Pool is centered in the middle of hotel outdoors. A/C is crisp and cold and tv worked great with movie channels and sports.

JP T, General Manager at Best Western Ingram Park Inn, responded to this review
Thank you for taking a moment to share your experience. I am happy to hear you found everything great with your stay. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exceptional. If something is not meeting your expectation, please let us know. We want to make it right. JP Trevino General Manager Best Western Ingram Park Inn Mobile: (210) 992-0102 Email: [email protected]

"Problem with room"

3
30/12/2017

Tried calling hotel to confirm stay but there was no answer. Tried calling for half hour until we arrived. We advised this problem at the front desk. Ringer was off! Arrival was at 6pm. Room had burned out bulb making it difficult to walk in. At our age we were lucky not to fall

JP T, General Manager at Best Western Ingram Park Inn, responded to this review
Thank you for taking the time to share your experience about your stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. If it makes any difference in your future decisions to stay with us, please know that our ENTIRE hotel is under NEW MANAGEMENT and staff. Also, our hotel was just bought by a new hospitality company. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay exceptional. If something is not meeting your expectation, please let us know. We want to make it right. JP Trevino General Manager Best Western Ingram Park Inn Mobile: (210) 992-0102 Email: [email protected]

"Definitely recommend Best Western, Ingram Park Inn"

5
29/12/2017

Excellent facility, staff very helpful, courteous and friendly. Excellent breakfast menu but seating in the dining area during the holiday (Christmas) was a problem. I will definitely stay there during my next trip to San Antonio

JP T, General Manager at Best Western Ingram Park Inn, responded to this review
Thank you for taking a moment to share your experience. I am happy to hear you found everything great with your stay. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exceptional. If something is not meeting your expectation, please let us know. We want to make it right. JP Trevino General Manager Best Western Ingram Park Inn Mobile: (210) 992-0102 Email: [email protected]

"Excellent hotel"

5
28/12/2017

We loved our room it was huge price was great did not expect a suite for that price staff was great only problem that we had that our key kept messing up everytime we left we were locked out and had to go to the office but other then the key issue we loved this hotel and will be back

JP T, General Manager at Best Western Ingram Park Inn, responded to this review
Thank you for taking a moment to share your experience. I am happy to hear you found everything great with your stay. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exceptional. If something is not meeting your expectation, please let us know. We want to make it right. JP Trevino General Manager Best Western Ingram Park Inn Mobile: (210) 992-0102 Email: [email protected]

"Nice place to stay"

5
26/12/2017

This isn't the palace but it was nice, clean and all the staff were very friendly and helpful. The breakfast was good and had a lot to pick from. This location was good for us. It was between the air-force base and town. I also noticed that there were a lot of other things to do that were close to this location.

JP T, General Manager at Best Western Ingram Park Inn, responded to this review
Thank you for taking a moment to share your experience. I am happy to hear you found everything great with your stay. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay exceptional. If something is not meeting your expectation, please let us know. We want to make it right. JP Trevino General Manager Best Western Ingram Park Inn Mobile: (210) 992-0102 Email: [email protected]

"Plesant Stay"

5
19/12/2017

This was my first stay this year at a Best Western, as I normally use Hilton, and I was pleasantly surprised at the room and experience for the low rate. Check in was quick, staff was friendly, the room (king bed) was spacious and clean, bed was comfortable and free breakfast was good (enough selections so I did not eat the same thing every day). Overall it was an excellent value and I would stay here again, due to the convenient location on the West side and price.

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Jordan, thank you for staying with us at the Best Western Ingram Park Inn and for your kind review. We are glad you found us to be a great value and enjoyed our location conveniently close to the nearby attractions. On behalf of our entire staff, we invite you to stay with us again the next time you visit Antonio! Clara, Social Media Director

"customer review"

5
13/12/2017

The bed was comfortable. Room clean and no "odors". Plenty of good food for breakfast. Attendant in dining area ready to refill any foods. Staff friendly and helpful. Staff smiled, which was so nice to see, and interacted with customers in a way that showed they were interested in them.

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Thank you for choosing Best Western Ingram Park Inn. We are pleased to know you and your family had a wonderful stay with us, and your compliments have been shared with our entire team for their helpful and friendly service. On behalf of everyone here, we look forward to welcoming you all back on your next visit to San Antonio. Cindy Gomez Social Media Director

"Staff Make the Hotel"

4
06/12/2017

Easy access on and off Loop 410, with plenty of restaurants near the hotel. Easy to get to downtown quickly. The Staff are great from helpful front desk workers, professionally handled breakfast food service, and competent room cleaning staff. Wi-Fi worked as well as most hotels and was free. Suite has extra room which was handy for having travel mates over for games (although not enough chairs without theirs). Could use some new carpet, badly fraying in front of bathroom door.

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Thank you for staying at the Best Western Ingram Park Inn. Our associates are our best asset, and they work hard to create a welcoming experience for all of our guests, and we are glad to know you had a pleasant time with us. We hope you will choose us again whenever you are back in this area. Cindy Gomez Social Media Director

"Great stay!"

5
04/12/2017

Excellent stay. No issues with the stay. Great location, great cleanliness, all appliances worked. Great price as well. Would definitely recommend, and would have no problem staying here again in the future.

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Hector, thank you for the fantastic review of the Best Western Ingram Park Inn. We are thrilled to learn you had an amazing stay and that we were able to meet all your expectations. Thanks again for recommending us to future guests! We look forward to welcoming you back. Cindy Gomez Social Media Director

"Spacious but dusty "

3
30/11/2017

I book this hotel for a week since am tired of jumping from hotel to hotel. Another hotel that the pictures are not what you going to see. The place is spacious but the room definitely needs a lot of cleaning is dust everywhere, the bathroom was a bit dirty as well. The staff was nice

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Karina, thank you for being our guest and for letting us know you had a satisfactory stay. Being said that, I am sorry for the inconvenience you had with the cleanliness. I have shared your feedback with my housekeeping team so that they can be more diligent about their work. We hope to have the chance to welcome you back so we can provide you with a much better experience. Cindy Gomez Social Media Director

"Exactly what we wanted at every step."

5
21/11/2017

I couldn't be happier about the quality and value of this hotel. And the staff was truly exceptional. We came to San Antonio as a family to see one of ours graduate from.Air Force basic training. That meant multiple groups arriving and departing at different times. The staff accommodated every need. Rooms were well kept and clean. The pool was still open in mid-November, which was great for the kids. And they're just a few miles from Lackland AFB. I couldn't be happier, truly.

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Chris, thank you for your excellent review of your stay at the Best Western Ingram Park Inn to other travelers. Your comments are much appreciated and serve as a great tool to let us know how we are doing. We appreciate you choosing our hotel and look forward to your next visit with us in San Antonio! Cindy Gomez Social Media Director

"THIS HOTEL PUTS YOUR LIFE AT RISK"

1
19/11/2017

11/19/17 Our experience here was terrible and unsafe. We got into our hotel room 120, turned on the heater,started to unpack, and then we started to smell smoke. The fire alarm went off and we rushed to turn off the heater because that is where the smell was coming from. Next, the fire alarm continued to go off while other guests came down to see what was wrong. We frantically called the front desk and Shelby came down to check on the room. She was very courteous and respectful, while she told us that the room did smell like smoke and she would call the manager (Raj Patel). She told us that the manager said he wouldn't come down to check it out and there was nothing that he could do because the hotel was all booked. We asked her what to do and she was very unhappy with the manager's comments but she said the only thing to do was to call customer service. We called customer service, spoke to Doug, and they said that the room was alright to stay in but we did not want to stay in a room that could be a fire hazard. At this point, we were tempted to call the fire department and have them deal with the issue but the customer service finally said the only thing that they could do was for the front desk to call the owner. So, we went to the front desk, different employee was there (Adrian), and he called the manager (Raj Patel) AGAIN and he told Adrian to do the exact same thing that Shelby the other desk person told us. However, the front desk clerk was able to upgrade us to a suite, (even though they previously said that there were no rooms available) and we accepted with the outcome. This whole ordeal took us an hour standing outside and running back in forth from the office to our room and this is not acceptable. Please forward this to the owner and expect a message from Best Western Customer Service because we are calling them in the morning. This was an unsafe environment and I cannot believe they just said to stay in the room while the alarms were going off! However, the experience was very frustrating, I found Ariana and Shelby (desk clerks) very helpful and sympathetic about the situation. It sounds like the manager Raj Patel needs some classes in customer service.

00gc, General Manager at Best Western Ingram Park Inn, responded to this review
Aaron, Thank you for providing your review. Please accept our apologies for the inconvenience and concern that you experienced with regard to the alarm and the smoke issue from your heating unit in your room. We place a high priority on our guests safety and overall comfort while staying with us. I am glad that our front desk associates were able to accommodate you in another room/suite while we assess the matter in your room. During this time of the year when most of our heating is being used for the first time it is quite normal to experience a hot odor just from lack of use. We hope you will consider another stay with us where we can provide you with a more positive experience. Thank you for staying with us. Sincerely, Cindy Gomez Guest Relations Manager

"Family of 3"

4
10/11/2017

The beds were the right combo of firm and soft. Staff smiled and spoke to us every day. We were there a week. Staff was very accommodating with every random request. Breakfast had enough variety to get something different every day even though the options never changed. Breakfast has coffee, tea, juice, milk, oatmeal, yogurt, danishes, muffins, bread, hard/dry biscuits, sausage gravy, sausage, waffles, fresh fruit, cereal.

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Thanks for including Best Western Ingram Park Inn in your travel plans. We are glad to know your stay with us was enjoyable and that you were impressed with our delicious breakfast offerings. It was good to have you here, and we hope to welcome you and your family back soon. Cindy Gomez Social Media Director

"Low Standards"

2
10/11/2017

Very convenient to Lackland AFB and very competitve pricing. Room had a musty odor and overall cleanliness was wanting. With proper management could be a nice place to stay but as it sits currently it is substandard.

00gc, Guest Relations Manager at Best Western Ingram Park Inn, responded to this review
Thank you for your feedback. We are glad that we were convenient for you and a good value. Please accept our apologies for the less than acceptable air quality and housekeeping of your room. We will address both matters promptly and appreciate you bringing to our attention. We hope you will choose to stay with us again in the future should your travels bring you back our way. Thanks again. Guest Relations

"Price is right"

3
27/10/2017

Nice location, decent rooms, very helpful and friendly staff. would stay here again if ever in the area. Pool area was clean and courtyard was nice to relax. Breakfast was nice, lots of choices, coffee is good.

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Thank you for choosing to stay at our hotel. We are thrilled to know our location was convenient for your needs and that our service, as well as facilities, were to your satisfaction. I will be sure to share your compliments with my entire team for a job well done. Thanks again for recognizing us as a great value, and we look forward to seeing you again soon! Cindy Gomez Social Media Director

"No no no no no "

1
13/10/2017

Worst experience ever ,fire ants in bath tub instead of give discount or change room manager blame fire ants on us lol room smell bad ,bed hard as rock ,rude rude rude staff ever they all should get fired .

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Thank you for your feedback and for choosing to stay at our hotel. We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. Please accept our apologies for any insects in your room. Our pest control provider has serviced the hotel for fire ants and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Daniel Herrera Guest Services Manager

"BMT Graduation Trip"

3
12/10/2017

This place is OK. Stayed here 5 years ago. This place needs a lot of TLC. It is not of the quality that is was 5 years ago. The pool water was green as the pool appeared not to be taken care of. The exterior of the building such as the steps clearly showed the need for painting and other maintenance.

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Thank you for choosing to stay at our hotel once again. We are pleased to know you had a pleasant visit. However, we are sorry you were disappointed with some aspects of your stay. We are pleased to let you know that improvements to various areas of the hotel are scheduled on a rotating basis, and your feedback will be shared with the appropriate individuals in our organization as we plan for the future. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Daniel Herrera Guest Services Manager

"Great hotel"

5
10/10/2017

We had an enjoyable time. Front desk & breakfast were always friendly and willing to help. Hotel is dated, but the price more than makes up for it! Our rooms were clean, pool was nice and breakfast was good! Only about 10 min from Lackland and 15 min from the airport. Great location with easy access to many other places. Would highly suggest this to anyone wanting a clean, cheap hotel with great staff!

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Thank you for staying at the Best Western Ingram Park Inn. We are delighted to read you liked our convenient location and courteous Front Desk service as well as the breakfast we serve. We appreciate you recommending us and look forward to welcoming you and your family back soon. Daniel Herrera Guest Services Manager

"Decent and clean, not extraordinary"

3
10/10/2017

Good experience overall. One of the better value for dollar amount paid, when compared to similar rated hotels in the area. Air conditioning is wall unit and works very well but very noisy. Facility has a central garden area with swimming pool but not well kept. Pool water was green, cloudy, and made my skin crawl just looking at it. Garden is in great need of landscaping. So-called "free complementary coffee breakfast" is simply a packet of instant self-brew, self-serve coffee in a common area much like you see at your office break room. Okay to stay here for a quick personal or business trip but not where I would consider a treat for a family/personal vacation get-away.

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Thank you for being our guest. It's nice to know you found us to be a good value, but we apologize for falling short of your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve our facilities and service levels moving forward. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Daniel Herrera Guest Services Manager

"ONE OF THE WORST EXPERIENCES WITH BW"

1
03/10/2017

HOTEL MANAGER RUDE, rooms are so Old and the Pool is Green, beer bottles and beer cartons all over the areas, we Cancelled Our Reservation Right Away NOT SURE why Best Western allows this hotel to continue to use their name is a shame that membership money can buy trashy places like this to mislead people on believing you will receive quality service I had encounter at other BW I guess corporate does not care much, A place like this should not be allowed to be part of BW once again is misleading but again YOU GET WHAT YOU PAY

00gc, Guest Relations Manager at Best Western Ingram Park Inn, responded to this review
Thank you for your candid review. We are very sorry for the disappointments you experienced during your recent stay. We agree that there are areas in need of some TLC and we are pleased to advise that we do have plans over the next several months for renovations to many areas including guest rooms and common areas. We are sorry for the lack of housekeeping in and around the pool area as well. This matter will be addressed promptly and we appreciate you bringing it to our attention. We are proud to be a part of the Best Western family and will make every effort to correct the issues you experienced as it is not how we prefer our guests to remember us. Thank you again for your feedback and thank you for staying with us.

"Family Vacation"

4
01/10/2017

The hotel was nice was a little disappointed in breakfast on the first day. Our last day there housekeeping came and we were not dressed yet. We asked them to come back and they never did. So we still had the same sheets from the night before. The pool needed cleaning it was green and people still swam in it. I do not recommend a room by the pool because other guest do not care that you are trying to sleep after midnight while they party in the pool. Staff was awesome.

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Cheryl, thank you for reviewing your stay at the Best Western Ingram Park Inn. Although we're happy to know you liked the service provided by our friendly team, we're sorry for the inconvenience you had during your stay with us. Your concerns have been shared with the team involved to ensure it is not repeated again. We value your business and hope to welcome you back soon. Daniel Herrera Guest Services Manager

"Very pleasant stay."

5
01/10/2017

A must stay place if vacation in San Antonio, very clean, Good breakfast, Close 17 min drive to river walk , so close to sea world and Lackland AFB. Staff very friendly, front desk Agent Raj very friendly and helpful, Definitely will be coming back to this place...

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Thanks for making Best Western Ingram Park Inn a part of your travel plans. We are thrilled to know our location was perfect for your trip and that you were impressed with our Front Desk service. I will surely share your praises with Raj. It was a pleasure having you here, and we look forward to seeing you and your family again soon. Daniel Herrera Guest Services Manager

"Great trip"

5
25/09/2017

Good hotel, we would stay here again. Close to restaurants and easy to get to freeway. Breakfast was delicious. Were in town for the night and this was priced well. I always use BW hotels and have not had a bad experience anywhere.

00gc, General Manager at Best Western Ingram Park Inn, responded to this review
Thank you for being loyal towards our brand and for choosing to stay at the Best Western Ingram Park Inn. We are delighted to read you found us to be a great value and that our location was ideal for your needs. Your feedback is much appreciated, and we cannot wait to host you again in the future. Paresh Patel Property Manager

"Excellent experience!"

5
20/09/2017

I absolutely loved the rest I was able to receive when I stayed at Best Western ingram park. It's very comfortable and breakfast was great. Customer service was quite pleasant. I will definitely be returning !

00gc, General Manager at Best Western Ingram Park Inn, responded to this review
Evon, thank you for staying at the Best Western Ingram Park Inn. We are delighted to read you liked our courteous service and the delicious complimentary breakfast we serve. Thanks again for being our guest. We look forward to your next visit! Paresh Patel Property Manager

"excellent stay"

5
17/09/2017

Overall it was Awesome. It's close to the river walk, sea world, fiesta taxes and everything in that area. Rooms and the hotel are very clean. Staff was nice and made the check-in and check-out process easy.

00gc, Manager at Best Western Ingram Park Inn, responded to this review
Anthony, thank you for staying at the Best Western Ingram Park Inn. We are delighted to read you liked our convenient location and courteous service. It was a pleasure to have you as our guest, and we hope to see you again soon. Paresh Patel Property Manager

"Gross."

1
16/09/2017

Outdated property for sure. Outdated customer service habits. I don't know how I only managed to see the manager view photos prior to booking. Curb appeal is gross, the cost I paid NOT WORTH IT. The showers gross, the linen was damp. We had a long day and I just knew once we got to the hotel life would be so great so we can relax & take a nice hot shower, no the shower doesn't get warm... called for dry towels & I had to get them myself ( outside walking through wet pavements ) All the reviews I saw prior to booking seemed good? Blah.

Juan M, Manager at Best Western Ingram Park Inn, responded to this review
Hello Courtney K, I am disappointed to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. Please give us another chance and stay with us again next time you are in San Antonio. Thank you, Juan Jose Martinez Property Manager

"Happy night"

5
03/09/2017

We got there Sat.night there were not that may left. I thought with Henry hitting Houston we might not find a good room to stay in. But I always try Best Western if I have not booked before hand because I always get good rooms.

Juan M, Manager at Best Western Ingram Park Inn, responded to this review
We appreciate your review and are glad you are safe from Hurricane Harvey. Thank you, Juan Jose Property Manager

"Great Service and location"

5
14/08/2017

Visited with my wife and son . Receptionist was very welcoming. Hotel is located in the middle of everything. Easy access to food and places for entertainment.Room was clean. Got a quite night sleep. Worth the money.

Juan M, Manager at Best Western Ingram Park Inn, responded to this review
Hello ronniew239, Thank you for your great review. We work hard to make sure everyone was a very enjoable stay. Please keep us in mind next time you are in San Antonio. Juan Jose Property Manager

"great"

5
14/08/2017

we are always worried that the hotel is not as nice as we see on the internet but when we got here we was very pleased with all we will be back to here it is 6 miles from sea world best thing about it workers are pros and go out of there way for you I like the room cold and wife dosent so she was able to get a blanket with no issues we have had problems before at other hotels but not here

Juan M, Manager at Best Western Ingram Park Inn, responded to this review
Hello Clark F, We are delighted you enjoyed your stay at our hotel. With this Texas heat, we need our AC to be very cold. Thank you for your wonderful comments, and keep us in mind next time you are in San Antonio. Juan Jose Property Manager

"Good hotel. Clean and comfortable."

4
13/08/2017

Need more handicap rooms and parking. Smoking around non smoking rooms needs addressing. If people smoke have a separate building for them. Drinking around the pool is not good with children around. Rates need to be adjusted for seniors and disabled veterans.

Juan M, Manager at Best Western Ingram Park Inn, responded to this review
Hello Bob E, Thank you for taking the time to give us your wonderful suggestion. We will review and discuss all your concerns. Please keep us in mind next time you are in San Antonio. Juan Jose Property Manager

"Comfortable Stay"

5
08/08/2017

This hotel was very accommodating, close to stores and highway to get around. The ac in the rooms was very nice and cold. The swimming pool was exceptional. The outside appearance and the inside were very satisfactory.

Juan M, Manager at Best Western Ingram Park Inn, responded to this review
Hello macarioc815, We are excited you enjoyed your stay at our hotel, and thank you for your wonderful comments. We are delighted you found out pool "exceptional". Please keep us in mind next time you come to San Antonio. Thank you, Juan Jose Property Manager

"Hidden away and relatively quiet"

4
08/08/2017

This Best Western is hidden along the I-410 loop accesss road. Pros: Our room was toward the rear of the property, facing the inner courtyard. It was quiet, and clean, with comfortable beds, good a/c, great water pressure & very helpful personnel. It's about 5 minutes from the Ingram mall, Regal movie theater, and restaurants, as well as only being about 15-20 minutes from Lackland AFB. Also, no bugs! Linens smelled fresh and carpets were pretty clean. The pool looked clean and inviting. Cons: We had to have our room keys rekeyed about once per day, as they'd lose the code, no matter where they were kept. Annoying, but not a deal breaker. The bathroom smelled musty, but it's Texas, and with that humidity, it's hard to keep mildew out. After the first use, it aired out and was ok. We didn't report it, as this trip was not about spending much time in the room. Carpet was frayed badly in the entryway, but again (to me), this is cosmetic, not a deal breaker. The "breakfast" was unimpressive. They offer eggs, rolls, toast and make your own waffles. No fruit, or hot oatmeal. It was very basic and bland. Overall, not bad, but the exterior looks nicer than the interior. The pool looked wonderful and clean, but we didn't use it. The rooms show why this is only a 2-star hotel. However, that being said, it was priced between $100-$130/ night. You could stay in a vacation rental for the same price, which I may do next time. If it were only for a few days, though, I would probably stay here again. It was clean and close to where I needed to be.

Juan M, Manager at Best Western Ingram Park Inn, responded to this review
Hello Mdawne, We want to thank you for your wonderful review. We appreciate all your comments and we are excited you enjoyed your stay. Please keep us in mind for your next trip to San Antonio. Thank you, Juan Jose Martinez

"Not happy customer"

2
01/08/2017

Wish breakfast would've been better and the associate would've have not lied to me. The housekeeping ppl were there to do there job. But the place needs to look better. And that green pool just look really nasty.

BestWesternHotels, Corporate at Best Western Ingram Park Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Family Trip to Sea World"

3
31/07/2017

Found this property online and was attracted to the proximity to Sea World theme park as well as pictures on line. Unfortunately the "actual" room was not as pictured on line. Get up early to have access to breakfast, otherwise very crowded.

"Right Price, Right Motel."

4
26/07/2017

Stop complaining! People want 5 star accommodations at 2 star prices. This motel is AWESOME! The price was great, I got a welcome bag with bottled water and chips upon check-in. Staff was extremely friendly and helpful. Room was good not great but good. Expected for the price. FYI the regular rooms are small but still are fine to accommodate 4 people. Pool is nice and large, goes up to 5 feet. Breakfast is cold and hot with waffles with ALL the different toppings and they had eggs, potatoes, chorizo and eggs for hot selections. I will stay here again and again. If you want a 5 star hotel then you need to book one, but if you are on a budget looking for a nice place to stay with family THIS IS IT.

"Somewhere to sleep"

3
24/07/2017

It is not a resort but it was clean, safe, and a convenient location. The room was a great size. I liked having a microwave, coffee maker, and a refrigerator. The parking was good. I was able to park right by the room.

"Not a Happy Customer"

1
17/07/2017

Small beds, no upgrade on rooms, filthy carpets, no house keeping. My children would try and walk barefooted and their feet would get super black. We tried getting another room and weren't allowed due having to switch rooms constantly

BestWesternHotels, Corporate at Best Western Ingram Park Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice for the Price"

4
15/07/2017

My daughter was there for surgery, so the Inn provided us a discount which was awesome. The breakfast was not bad, but could use a couple more things added to it. Very nice place, décor was awesome. The cleanliness of the room was pretty good. I didn't see any roaches or other pests in the room at all. I stayed a couple of nights there and I would recommend this place to my family and relatives.

"Standing Room Only Breakfast & Moldy bathtub"

2
13/07/2017

Well. If ever a hotel needed a management overhaul, this is a prime example. I loved this hotel a few years ago; HUGE disappointment this time. Why so few breakfast tables? There is no room and when My family of three went down to eat, people were standing close together like a concert eating/waiting for a waffle maker. It is downright degrading and rude to know there are that many rooms and so few tables. No acknowledgement of my platinum membership (which I am use to, as very few hosts seem to care), no goody bag, no upgrade but instead a room in back, upstairs with a very loud AC unit, bad lighting, loose plugs and moldy bathtub. I will not consider this hotel in my choices for San Antonio, in fact this is not the first disappointing Best Western in this town. Ths really is a shame as there are many Houstonians that choose this area for weekend play and I would say to my fellow H-Town road lovers, avoid this hotel.

BestWesternHotels, Corporate at Best Western Ingram Park Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Short stay"

4
10/07/2017

Nice hotel staff very friendly, the room was very clean a credit to housekeeping, breakfast was very limited, only problem I encountered was I had to have the room key activated both evenings, very convenient for the attractions. I would recommend this hotel very reasonable priced.

"Good hotel with a great pool"

4
03/07/2017

This hotel was a great buy with enough room for all 6 of us. The kids loved the pool and the room was comfortable. I liked that it had a kitchenette. We had a late check in on the first night and the staff were there to help. Our room was clean and ready for us to stay. The only down side was the bathroom was small and not able to fit my husbands wheelchair, they were out of accessible rooms but we managed. Having the King bed in one room and then 2 queen beds in another room made it nice for all.

""You know ur in SanAntonio when you get beans for breakfast""

4
15/06/2017

We chose this little Inn for the night because it was affordable and close to sea world. When we arrived check in was a breeze. They greeted me nicely and checked me in and also gave me a map and directions to my room. We entered our room, a double bed- one bedroom, and it was smaller than what I am use to but it was enough for two adults and two children both under the age of five. We noticed the odd shaped room immediately as if they just recently remodeled, We could also tell by the freshly fixed hole in the wall. The room was clean, floor was vacuumed, sheets were new so we didn't care about the minor fix me ups. The room had basic cable channels and plenty of towels. As we were all taking turns to shower I did notice how the hot water would often go out and kick back in as if everyone in the hotel was using the hot water simultaneously and had to share hot water. Nonetheless everyone was able to take a comfortable shower. The hotel is conveniently located around many places to eat and shop, local target and Walmart with in 5-10 minutes and many fast food restaurants within a few miles. The beds were comfortable and plenty of pillows are provided. Breakfast is served between 6-10am and they had a variety of things from cereal to bagels and cinnamon rolls, eggs, sausage, beans and waffles with many juices to choose from as well as milk and coffee. Staff were very helpful and friendly and even with two rambunctious toddlers early in the morning they were willing to provide coloring books and many crayons to comfort them. It was an easy one night stay, definitely recommend if you're looking for a place to past the night.

"Cockroaches"

1
07/06/2017

This hotel has cockroaches inside and out. The first day housekeeping only threw trash in my room and brought fresh towels. They did not clean the rest of my room or make the beds. The second day I asked for clean towels twice and no one brought any for over an hour. I had to finally go get them myself. I complained to the front desk and simply got a shrug of the shoulders. I will never stay here again.

BestWesternHotels, Corporate at Best Western Ingram Park Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Stay away"

1
02/06/2017

dust everywhere crumbs in office chair bath tub dirty yellow stains on pillow cases bed sheets didn't feel or smell fresh. carpet not vacuumed. The overall atmosphere in the room felt stale. very little attention to detail in the cleanliness area.

BestWesternHotels, Corporate at Best Western Ingram Park Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Very poor "

1
01/06/2017

We drove 10 hours from Kansas and had a 3 bd room reserved for 3 nights, got their looked to be nice but was very wrong had roaches on bed. Wife panicked but had no choice lucky switched rooms but again nasty tables and floor were gross so mad, Thank god hilton had a room on memorial weekend and for less lol......

BestWesternHotels, Corporate at Best Western Ingram Park Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Perfect for the price "

4
28/05/2017

For the price and star rating of this room you can't beat the value. The room was clean and in order yes there was a few things that could be touched up here and there but again price and star rating. It is a motel but has a hotel feel by the shape of the hotel. The palm trees in the courtyard right outside the room are a nice touch the pool was clean and in order my son thoroughly enjoyed it the breakfast was good as well. The only issue I had was a mini fridge in the room was froze over I work on refrigeration for a living so I was able to get to work and I alerted the staff and the next morning and it wasn't a big deal. I will come back again

"A really nice place to stay with great service - but no elevator for 2nd floor"

5
26/05/2017

Made reservations through Priceline for this motel - picked due to a really low Express Deal price. One of the best deals ever - a really nice visit resulted. When you book this way, you don't always get the room you want - maybe 2 beds versus a king, maybe a handicap room, etc but that's usually not a problem. The problem occurs when you have a person with limited capabilites to climb stairs in a non-elevator equipped place and that is the situation here. We arrived late. We had been assigned a 2nd floor room and I knew my wife could not climb the stairs due to a bad knee. So I explaned the situation to Rick, the man at the front desk. He did some work and manipulation and found us a room on the 1st floor very near the entrance so she would not have to walk far. They had a lot of guests and I know he probably had to take a reservation out of this room and move them to a 2nd floor spot to help us out, but he did and I cannot thank Rick enough for helping us out with the situation we were in. The room was nice, the ac worked superbly and it was quiet. Hot water came fast and plentiful. The internet was fast. The bed was very comfortable. There is a fridge and microwave in the room. Honestly, this room should have cost twice as much as it did. In the center of the complex is a courtyard with the pool and hot tub. Everything is nicely landscaped but we did not use any of those facilities. Looked nice, though. Breakfast started at 6:00 and went to 10am, which is longer than normal. They had scrambled eggs, sausage, tortillas, waffles, fruit, pastries - all you need for a nice hot breakfast. Their coffee machine seemed like it had an endless supply. Some issues with seating (it's setup tends to block a lot of tables depending on how guests sit) so that could use work, but we got seats. I have to say this place surprised me. I was floored by the value, the breakfast and especially the help and concern of Rick in getting us a 1st floor room. So remember, if you can't climb stairs, call and let them know so you can get on the 1st floor.

"Great Hotel for a Very Resonable Price"

5
23/05/2017

Stayed here for 1 night while road-tripping through Texas. Was actually the cheapest hotel we stayed at on the trip, but one of the nicest. Rooms were clean and beds comfortable. Located right off I-410, but traffic noise wasn't an issue. It was only around 15-20 minutes to downtown even during rush hour. Props on the breakfast as well, highlighted by Texas shaped waffles and all the ingredients for a hot breakfast taco. Staff were very pleasant. Would definitely stay again.

"Perfect for Lackland graduation!"

5
11/05/2017

We spent several days here while in town for an AF graduation. It's close to the base, makes accessing all of the great attractions in San Antonio easy, and is close to a wide range of good restaurants. The room was very nice and included a small sitting area, fridge, microwave, and coffee maker. We didn't have much time to utilize the room but it was great. There's a nice pool we didn't use but many folks did. Even though it's close to 410 is wasn't noisy. I'd highly recommend it when you visit San Antonio.

"Great"

4
24/04/2017

This hotel was great. I was here for 3 days and felt at home. The location is GREAT. It was next to malls/entertainment locations/and restaurants. The housekeepers kept the rooms clean throughout the stay. The hotel was very quiet and relaxing. I would def recommend anyone to stay here.

"Not such a great area and room not ready at 3.15pm but the price was good."

3
15/04/2017

We arrived at this hotel at 3.15 and we had reserved two rooms, neither of which was ready. I visited the restroom in the lobby area and it obviously had not been cleaned either as there was a wet facecloth sitting on the vanity and paper towel on the floor. We sat and waited. Daniel in reception was most apologetic and about 1/2 later he went to see if the rooms were ready. The rooms were clean. If you want to walk, then there are a couple of restaurants close by, Asian Buffet and even a further walk to a couple of other places, otherwise you need to drive. Internet was so so.

"Filthy!"

1
10/04/2017

Our room was absolutely disgusting. I called and complained and they said they didn't have another room for us to stay in so we would have to wait till the next day. They did come in and clean the following day, but it looked as if it hadn't been cleaned in months.

Juan M, Manager at Best Western Ingram Park Inn, responded to this review
Hello monicamodom, I am very embarrassed with my staff for the condition of the room you received. I would like an opportunity to discuss this issue with you with more detail. Please call me at 210-520-8080 or email me at [email protected] Thank you, Juan Jose Martinez Property Manager

"Vacation"

3
10/04/2017

It did the trick. The facility was nice. The staff was helpful. The pool was outdoors and not heated, so even though it was in the upper 80's the water was too cold to go swimming. The sign is small and has and to see, so I passed it the first time there and getting back to the road it was on was difficult.

Juan M, Manager at Best Western Ingram Park Inn, responded to this review
Hello 264allisonf, We want to thank you for your review. We look forward to your next stay with us. Thakn you, Juan Jose Martinez Property Manager

"Clean"

3
01/04/2017

The hotel was easy to find, clean, wifi worked well enough for me to stream TV, beds were comfortable. It was great the first 2 nights and then the 2nd 2 nights they put a roomful of kids above us that literally ran laps and wrestled till 3-4am I complained but nothing was done. We had to get up early for medical treatments and never got any sleep. It was miserable.

"It is what I paid for"

3
29/03/2017

It's an average best western, nicely located for what I had planned to do. It comes with a variety of hot and cold items for a free breakfast (nothing is really free ;-) and a pool. Unfortunately when sitting outside the highway noise is fairly obnoxious but I could be talking about any hotel in this area.

"Good value"

4
06/03/2017

Hotel has rooms facing courtyard and pool area. We booked this for a day in San Antonio and had a large room, decent breakfast, good front desk service. Unfortunately our room had a musty smell which I hoped would fade but didn't. Bed was a little soft for my liking, but that might just be a personal preference.

"Stay For BMT"

5
14/11/2016

Pulling up to the hotel I didn't know what to expect- it's not much to look at but then, it's par for the area because San Antonio on the whole is in love with dirty beige bricks, apparently. But we were pleasantly surprised, the room was very clean and spacious- we stayed for 5 nights for our Daughter's BMT graduation, it was just under ten minutes to the base. A quick tip to others from out of town going to BMT or just visiting for that matter- In addition to beige bricks, the city of San Antonio is also enamored with U Turns, so navigating is a bit of a pain but it's still a very easy shot to the base. The only thing I would have changed about the room is better sound proofing for the windows- we had a little league football team come and stay on day 2, and they were NOISY, conducting drills outside, the kids ran amok but that's not the hotel's fault, so we were patient as long as the noise didn't go past 9:30. Otherwise I was so grateful to have a clean bathroom as seriously EVERY other bathroom in the city is horrendously disgusting. Reasonable rates made it all the better. If we ever have to come back to San Antonio we would definitely stay again.

"Not my favorite"

2
08/11/2016

Desk clerk was difficult to understand and did not seem to be interested in my being there. My room smelled like a zoo; should not have been rented! Would not move me, offered room freshener that traded on foul odor for another. Not a pleasant night.

"Great Deal and Even Better Experience!"

5
31/10/2016

We were pleasantly surprised with the exceptional service and quality of this property! It was our first stay at a Best Western, and will not be our last! We booked this room for my daughter's Navy A School graduation at Lackland AFB. Not only was it only about a 10-12 minute commute from base, the airport is also only about 12-15 minutes away from the hotel. There are lots of great places to eat and shop nearby. It was only about 15-20 minutes to downtown. Our room was very clean and the breakfast was hot and plentiful. Coffee was available in the lobby every time I went in. The pool looked clean, however we did not have time to swim. The staff was OUTSTANDING! I highly recommend staying here!

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello mrs_shopthe, We are very excited you had an enjoyable stay at our hotel. Congratulations to your daughter on her graduation. Thank you for your awesome comments, and we hope to see you again if you are in the area. Juan Jose Property Manager

"The staff made the stay!!!"

4
26/10/2016

Yes, like other reviews it is a clean, basic hotel close to the AFB. It comes as a good bargain, but I have to comment on the staff. They are some of the nicest people I have a pleasure meeting during my weekend. Thank you! Everyone those few days made my trip that much better.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Jeremy, I am very excited that you had a great stay at our hotel. I am very proud of my staff, because they work very hard to make our guests comfortable. I have reviewed your comments with them and everyone has smiles this morning. Thank you, and we hope to see you again if you come to our area. Juan Jose Property Manager

"2 night stay"

4
01/10/2016

Stayed here at last minute when we missed our flight out of San Antonio & needed an affordable stay for 2 nights we weren't planning on. I really liked this property!! The staff was all really helpful, nice & accommodating. Our room was clean, stocked, quiet & comfy. I would recommend this property, and if we ever find ourselves in S.A. again, this Best Western is where I'd stay.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Thank you for a great review and your wonderful comments. We are excited your unplanned stay turned out so well. Please keep us in mind next time you are in the area. Juan Jose Property Manager

"For 50.00 a good deal"

3
12/09/2016

After finding this room on booking.com for 50.00 a night I figured why not. It does not have the same amenities at the usual marriott stays I am use to, but for saving 80.00 to 400.00 a night well worth it.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Thank you for giving us a chance and staying with us during your trip to San Antonio. We are happy you found us to be a "good deal". We look forward to your next visit next time you are in the area. Juan Jose Property Manager

"Friendly staff/close to Lackland AFB"

4
04/09/2016

We stayed here for a week and had no problems at all. The staff is friendly and they know their jobs well. The beds are very comfortable and the air conditioning is quite sufficient on a hot Texas day. The breakfasts change each day and twice we had tamales and they were great. Somebody is a good cook here.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello John C, Thank you for a great review. Yes, we are only ten minutes from Lackland AFB, which makes us a great location for families with graduating airmen. We are thrilled you enjoyed our ample breakfast and our clean comfortable rooms. Please keep us in mind if you are in our area in the future. Thank you, Juan Jose Property Manager

"Pleasantly Surprised"

4
01/09/2016

I was surprised at the condition of the hotel based on the reasonable price. The room smelled nice. The grounds and pool were nicely maintained. I was surprised at the quality of the complimentary breakfast. The staff was very courteous. I decided to stay a second night. Great value.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hi Maricela C, We are excited that you were "pleasantly surprised" with our Best Western Ingram Park. Our staff works very hard to keep our rooms clean and comfortable for all our guests. We want to thank you for deciding to stay another night with us. We look forward to seeing you again when you are in our area. Thank you, Juan Jose Property Manager

"Check in delay"

3
21/08/2016

My check in time was at 3:00pm I arrived at 3:30pm and was informed my room was not ready and was asked if I could wait 20 mins. I waited 30 minutes and went to my room a little after 4:00pm. The housekeeper informed me she just started cleaning the room and would need about 19 minutes. I returned to my room about 4:30ish and my key card did not work. A manager was called and I had to wait about another 15 minutes for him to arrive and let me in. I was informed the batteries to the lock needed to be changed and my key card had to be reprogrammed. I did not get inside my room until about 5:00pm for a 3:00pm check in.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello, Thank you for your great review. We will work harder to improve our readiness to accommodate everyone better. Please visit us again, and see our improvements. Thank you, Juan Jose Property Manager

"Location"

3
15/08/2016

The location was great close to Sea world. Easy on and off highway. Close to dinning and go kart track that the children loved. The rooms would clean. The pool was clean. The hotel breakfast so not so good and dinning room was small. For the price it was not bad.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Thank you for your great review. Juan Jose Property Manager

"Not a Hotel, Dirty Motor Court Motel"

1
12/08/2016

In future Trip Advisor will not be my choice for proper reviews of information on travel, Motel rooms are all outside, 2 stories, outside vending machine and one ice maker outdoors. No elevators, park outside of Bldg. and walk around to rooms. outdoor noisy window units., tiny breakfast area, very unfriendly office staff, Bad neighborhood, one valet cart, Transient aka permanent guests. My stay I booked 2 rooms, one smoking and one non-smoking. Front Desk Clerk took my Drivers license and Credit card around to a back room and processed, have never had that happen at a hotel before, you pay in full when you check in, arrived at 4:40 in afternoon, room not ready, maids cleaning rooms, they were helpful and polite, checked out room, clean except for a pair of Hookers false eyelashes left in window sill of room, microwave didn't work, carpet appeared clean but turned your feet black if walked on barefoot. Next my daughter checked in her room, king bed non smoking room was requested, horrible smell of smoke and pee? Housekeepers still cleaning, my husband asked maids about smell in king room, Maid said she was so sorry, a lady stayed in that room for two days smoking and with two cats and No litterboxes and that was why it smelled so bad. My daughter went to front desk about smell and a rude female young desk clerk said," what do you want me to do about it, I can't have carpets cleaned now", went in back room and came back with a can of Glade, and said," this is all I can do. We are booked up". A couple outside of our room , lady told guy," every time I meet you here, this place gets worse and worse". . That from I believe was A Lady of the Evening! Overheard conversation at front desk from a lady saying ," we like it here and want to stay a few months", desk clerk said," we'll talk later", transients coming in to pick up packages and mail. I will never stay at a Best Western again. The only good thing I have to say is housekeeping works hard, after we checked in, management had maids all outdoors on second story landing scrubbing painted concrete hallways with water hose and scrub brooms. of course this became a hazard, wet concrete hallways and stairs, for other guests trying to check in. Hotel also did great job on professional photography to make this look much better than it was and is in reality.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Ms. Janet M, I want to sincerely apologized that you fell you didn't get accurate information about the setup of Best Western Ingram Park. Please call me, I would like to discuss this matter in more detail with you. Juan Jose Property Manager

"The Worst"

1
10/08/2016

I made an online reservation, received confirmation and credit card charged (I guess for 1 night). I'm a veteran that was preparing to deploy, so one of my last weekends in the US I thought we'd go see Seaworld etc, I had my two young kids (1 yo and 12 yo). We were to spend a long weekend (3 days) to visit the sights. When I arrived about 10:30 pm (after driving almost 5.5 hours), I was told there were no rooms and that they never received my reservation. The only room available was their largest suite and I would need to pay an additional $100/night. I told them I wouldn't be able to afford that and showed my printout for my reservation. The two front desk women and manager wouldn't budge and I was told take it or leave. I glanced through their lobby doors at my 2 girls asleep in the back of my rental car and I didn't know what to do. I grabbed a phonebook they had on the front desk and started to look for hotels. The front desk people called the police to have me escorted, but I showed my printout and ID, while the BW employees laughed and smirked. I called another hotel, was in tears explaining to a La Quinta Hotel front desk lady (across the highway) what was happening - she told me to come now and she gave me a corporate discount for the 3 nights. I wish I could give this hotel negative stars. Over 2 decades of traveling for the military and this was the absolute worst experience of my life with any hotel. I was disgusted and embarrassed! I have boycotted BW since this experience and shared my story w/everyone willing to listen. I hope karma hits this business!

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello, I am researching your alleged experience at our hotel. Please call me to the hotel so we can discuss this matter further. Thank you, Juan Jose Property Manager

"Good price and close to everything........"

4
09/08/2016

We came to San Antonio for our sons graduation from Air Force Basic Training at Lackland AFB. We checked other hotels nearby and they were almost double for what we paid. The room was clean and the staff were pleasant. A good value if you ask me.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Thank you for your wonderful comments. Our staff works hard everyday to ensure your stay is very comfortable. Congratulations to your graduating airman. Please keep us in mind next time you are in the area. Thank you, Juan Jose Property Maanger

"Good enough"

4
07/08/2016

It was quiet, most of the people who worked there was nice. The room was roomy and it looked just like it did on the website. However, there are some cleanliness issues throughout the hotel that should be taken care of. Like on the stairs and the outside paths need some touch-up. The alarm clock in our room didn't work at all. The color of the water in the pool looked green a lot of the time. The breakfast area does need to be bigger, but the food was good. It was a good place overall.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Thank you for your comments. We will work hard to continue to improve our hotel. We hope you come back to see our improvements. Thank you, Juan Jose Property Manager

"Great place didnt want to leave "

5
04/08/2016

Staff very nice room and acomadations where excellent room was cool and beds where awesome also great breakfast I felt very safe here and I had a wonderful sleep would definitely recommend this hotel if your staying in San Antionio

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
I want to thank you for your wonderful review. We appreciate you choosing to stay with us while visiting San Antonio. Thank you, and we look forward to our next visit. Juan Jose Property Manager

"Horrible Customer Service"

1
02/08/2016

We arrived in San Antonio at the hotel at about 2:30 pm, check-in is at 3 pm but since the hotel looked pretty deserted, not one customer in the lobby, I asked if we could check in so that we can unload and head to SeaWorld. The front desk assistant was on the phone with that sounded like a personal conversation. She lowered the phone a bit and said, "No, check in at 3 pm" and put the phone back to her ear and resumed her conversation. No "Good Afternoon" or "Hi" or "Welcome." I was taken aback because I have never been treated that way at a hotel. I felt very unwelcome, there were no other associates anywhere to be seen, just the one who seemed pretty wrapped up in her conversation. My daughter had to potty and I almost felt bad having to interrupt the front desk lady while she was on the phone to ask where the restroom was. She lowered the phone, pointed to her right, and resumed her conversation. By that time I was annoyed at the lack of attention, customer service and hospitality at this Best Western. We decided to leave and drive down the highway toward SeaWorld, I found a room and never went back to best western. Because of the clear difference in service, I was okay losing out on my funds. They charge in full upon booking, unlike other hotels that charge after you check out. The room was only $20 more and worth it. I would never go back to this Best Western nor would I refer anyone!

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello, I am very displeased with my staff for the lack of attention and courtesy. We truly value every guests, and I don't expect anyone to be treated in such a manner. Please call me at 210-520-8080 so we can discuss this issue with more detail. Thank you, Juan Jose Property Manager

"Not a great stay!"

2
01/08/2016

After reading the reviews I had reservations but my kids and I were taking a last minute trip and I though that it could not be that bad. Well, I was wrong. I called the hotel to let them know that we were stuck in much road traffic and construction and that we would be arriving late. When we arrived at 6pm, I was told that the room was still not ready. That makes no sense. We weren't given a room key and had to go back to the front desk to get it then wait still for the room to be made ready. The following day, my kids and I were out most of the day and returned around 6pm to find that the room was not cleaned again. I went to the front desk to ask why and received a flippant response by the young lady that she was sorry, the cleaning people had already left and that she could not give me a refund because her manager was not there. I was not asking for a refund, I wanted someone to listen to me and know that I was not happy with the room not being cleaned. The only thing that went right was when I was checking out the next day and the front desk agent named Erika was there. She helped me check out and asked how was my stay and I told her. I did not ask for anything, just wanted her to know that I was not happy and that we would not be coming back in the future. Erika took it upon herself to give me a partial refund for our experience and I really appreciated being listened to. Thank you Erika!!! Too bad you can work all the shifts because you are great and the other employees should take some lessons from you!!!!

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
I want to apologize for the bad experience you had at my hotel. Please call me at 210-520-8080 so we can discuss the matter further. Thank you, Juan Jose Property Manager

"great stay"

5
01/08/2016

this hotel is always the best place to stay. it is close to everything we want to do and the rate is the best around after checking with multiple hotels. the hotel books fast so its best to book online!! very clean and safe.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Ms. Mary C, I want to thank you for your wonderful comments. I realize you have many hotel choices in our area, and you choosing to stay with is very appreciated. We look forward to you next visit. Thank you, Juan Jose Property Manager

"Moldy"

1
23/07/2016

I booked a room for five days at this place because if had 4 star rating. I got a room #231. It smelled of string bleach and mold in day one, by day 2, the bleach smell was gone and the mold smell lingered. The air continuing unit rattled when cycling between cooling on power saving mode. Every time it turned on, it would deliver that strong smell if mold. Really disappointed. I told front desk attendant and with a smile she informed she would the manager know. As far as she was concerned I just wanted a discount. Really sick getting crappy service. Is it because I have an accent?

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Mr. Samuel, I am beyond in disbelief concerning your stay at my property. Please call me at 210-520-8080 so we can discuss this matter further. Thank you, Juan Jose Martinez Property Manager

"Don't leave money in the room!"

2
21/07/2016

Clean room, nice breakfast, friendly staff. The office is slow to answer the phone. All of our items were rifled through and my daughter's hidden wallet was found and$65 was taken during the day while we were at Sea World. Be warned, and ASK for a do not disturb sign (one was not provided for our room) and pass on housekeeping. Feeling Violated

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
I am very disappointed about your experience at my hotel. We want to our to feel comfortable when they stay with us. We will talk with any individual involved and take appropriate action. Juan Jose Property Manager

"Decent stay, cramped breakfast dining"

3
18/07/2016

Stayed here 2 nights. What I remember the most is how crowded the dining area was each morning. Space too small for easily getting around, not enough floor space for all the tables and chairs. Will probably look for another location if we stay in the area again.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Thank you for your great comments. Juan Jose Property Manager

"Decent hotel"

3
12/07/2016

This review is long due. We stayed here for the new year's holiday we took to San Antonio. The hotel offers decent accommodation at good prices. Easy to access, right on the highway and short drive to all the attractions. The room had a bit of smoking smell although non smoking type was our preference and the AC which was a wall unit made some noise. The breakfast was basic and could have had more options on the menu. But these hardly effected us as we stayed out most of the time. I would recommend this hotel to people on a budget visit.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
A great review is always appreciated. Thank you for the review, and we look forward to seeing you again next time you are in town. Juan Jose Property Manager

"Vacation "

3
30/06/2016

The room was clean. It had a microwave, refrigerator, coffee maker, iron, blower, towels, mini shampoo and lotion. The pool was opened past 10 p.m. The only thing I didn't like was the fact that I asked to see the room before staying in the place and the showed me one room that was nice and big and the next day I went, they gave me a different one, which was smaller and less nicer for the same amount of money.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
I truly regret that we didn't provide the correct room typer and have followed up with my team to ensure such a situation does not recur. Thank you for your review and we look forward to your next visit. Juan Jose Property Manager

"Near Lackland AFB"

3
28/06/2016

Stayed here for Graduation. Perfect location. 3 miles to the base but still close to downtown where all the activities are. Nice, but no frills. Clean, safe, lots of kids because it's close to Sea World

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Thank you for your review, and congratulations to our airman. Juan Jose Property Manager

"The most excellent stay with Ingram Park, Best Western, San Antonio"

5
23/06/2016

This really was the best motel we stayed at. Do recommend it , as the best. The best in friendliness, helpfulness, and the cleanest. The carpets were clean, the corners were clean, the bathroom was spotless. Plenty of towels everyday, shampoo, conditioner, hand soap, in room coffee, cups, just painted rooms , and the exterior was just painted, and picked up all day long. Not only was it very clean, but the employees were the friendliest. Always asking if they could help and doing whatever they could do , to make sure our stay was the best. I guess that is why it's called Best Western for it was the best.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
We are so delighted to read your wonderful comments in your review. We work very hard to make your stay as comfortable as possible. Please keep us in mind next time you visit San Antonio. Juan Jose Property Manager

"Great Pool Area"

5
21/06/2016

NIce family hotel. Pool area has shade, sun, and shallow area for little ones. Nice hot breakfast. Friendly, helpful staff. Stayed here while mother had surgery at Methodist Transplant Hospital. Very close and convenient. Price was very reasonable when we stayed. Had to book thru 2 sites to get all 3 nights but hotel made sure we could keep same room for all.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Thank you for your great review, and we hope our mom made a quick recovery. Juan Jose Property Manager

"Second time for us.."

4
15/06/2016

First time in 2015, we didn't have good luck. Our vehicle was broken into ( windows smashed ) and the staff wasn't interested AT ALL in helping us or at least advising us on what to do next. And of course, their cameras were t working. Butttt, we love the family suites here and gave it a second try. For a large group, the room layout is perfect. One big room with a king size bed, two comfy chairs and a tv, also a small kitchenette. Then two queen beds and a tv connecting through the bathroom. Perfect set up for family & kids. Oh and so far, our vehicle hasn't been broken into :)!

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Thank you fro the wonderful review about our spacious family suites. We appreciate you giving us another chance, and we are glad you hear you had a better stay. We look forward to your next visit. Thank you, Juan Jose Martinez Property Manager

"You get what you pay for!"

1
11/06/2016

This place is a real dump! During my stay someone spilled a milkshake or something and the maids spread it allll down the hall with her cleaning cart. I was there for five days and the walkway was never cleaned. My son's room had roachesand the property desperately needs to be updated. The serve a continental breakfast but the cleanliness of the property made us say no thank you!!!

"Great Stay!"

5
08/06/2016

What a great hotel! My husband stayed for 7 days as part of our extended trip across the country visiting all the places on our "bucket list"! The staff was wonderful especially Housekeeping. Our room was large with a king bed and we even had a huge jacuzzi tub in the bathroom! A complimentary hot breakfast was offered every morning with a nice variety of cereals, breads, danish, fruit and hot entrees. There was a large pool area and an exercise room. The selection of restaurants in the area was varied to suite everyone, and without having to get on the highway, a mall was in the area. We thoroughly enjoyed our stay and would highly recommend this hotel.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Thank you for taking time to share your review of the Best Western Ingram Park with the readers of TripAdvisor! With so many choices for hotels, our staff always goes the extra mile to take great care of our guests. We believe that this is what truly differentiates us from the others. We look forward to having you back again sometime in the not too distant future! Juan Jose Martinez Assistant Manager

"GOOD NIGHTS REST"

4
01/06/2016

The management allowed my family to use the pool during my stay. I thought that was great that we all got to go swimming together. The bed was very comfortable and I slept like a log waking well rested and ready to go.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Thank you for your great comments. I am glad you had a great stay with us and look forward to your next stay. Juan Jose Property Manager

"Good location"

4
31/05/2016

This hotel is close to Lackland AFB, but is in a nice location. The area just outside the base didn't seem as secure. A local friend suggested I stay here instead. The hotel is right along the freeway, and is near a large mall with several shops and a movie theater. There was plenty to do close by.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
We appreciate your local friend for sending you our way. Thank you for your great review. Please keep us in mind next time you are in the area. Juan Jose Property Manager

"In need of repair"

2
25/05/2016

I picked this hotel because of proximity to Air Force base. As soon as we got to the room it smelled like an ash tray? We stayed three nights and finally on the last night it had aired out. The bathroom door wouldn't close, it was very old and outdated. The front lobby was nice and they had a good breakfast. I had prepaid for the trip so I didn't complain because it was min refundable but I feel like I should warn people to find somewhere else. We decided to stay another night and I chose a different hotel and had a much better experience. It is very close to shopping and Air Force base. We went for air force graduation.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Congratulations to you graduating airman. I am very saddened you didn't enjoy your stay with us, and I would like to discuss this matter in more detail Pleased call me at the hotel. Thank you, Juan Jose Property Manager

"Great!"

5
17/05/2016

I was a little hesitant to stay here because the price was so reasonable and I thought it might be a dive. However I can't recommend this hotel enough! Super clean. Great accommodations. Really enjoyed our stay. No problems whatsoever.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
I want to thank you for your great comments. Please keep us in mind next time you are in town. Juan Jose Property Manager

"Good, average "middle of the road" motel"

2
15/05/2016

This would have been a "3 star" if it weren't for the last night's events. We were not in the main building, which probably is a much nicer stay. We were in a separate building out behind that. We had difficulty getting to our second story room with our suitcases because we are handicapped and there is no elevator; we were told all ground floor rooms were filled already. We did have a reservation. Our room was fine and met our needs and expectations, although the coffee pot did not work. This wouldn't have been a problem, except we didn't want to walk the distance to the lobby, where there may or may not be coffee, since it was often empty. The room was well-maintained comfortable. Friendly, helpful staff. The last evening we were awakened at 2:00 AM by men shouting outside our room to one another and to someone in a vehicle in the parking lot below. The shouting and raucous behavior ( honking and tires squealing) kept up off and on until 5 AM. I suspect it was the "permanent guests" staying in the building who were involved. We would stay again, but only in the main building.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
I want to thank you for your comments, and apologize for your lack of sleep. Please call me to the hotel next time you are coming to San Antonio, and I will personally assist you with your reservation. Thank you, Juan Jose Property Manager

"Good choice!"

5
15/05/2016

After a horrible night at another hotel, we moved to the Best Western. Warmly greeted, given a large quiet room with a whirlpool tub at back of hotel property, away from traffic, for our three night stay. Good breakfast options, friendly staff, and accommodating housekeeping staff. Overall, a very good experience.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
I am glad you had a great stay with us, after a bad start to your visit to San Antonio. Thank you for your great review, and we look forward to your next stay. Thank you, Juan Jose Property Manager

"Wonderful staff, rooms and amenities"

5
03/05/2016

I am a military veteran, and live 2 1/2 hous from Audie Murphy VA hospital in San Antonio. When my appointments require an overnight stay, we always stay at this Best Western. The staff, rooms and amenities are always above standard. Highly recommend!

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
We want to thank you for your service and for staying with us during your visit to San Antonio. Thank you for your great comments, and we look forward to your next stay. Juan Jose Property Manager

"EXCELLENT STAY!!"

5
29/04/2016

I usually stay at the Windsor Pointe Best Western but stayed at the Ingram Park Inn Best Western I thoroughly enjoyed my stay here it was clean the breakfast was delicious and made Mexican style DELICIOUS and a big variety better then Denny's, the rooms are older but well maintained and very very clean clean. I will be staying here again.

"Older but well maintained"

4
28/04/2016

It's an older motel but it has been well maintained. We paid premium prices due to weekend and fiesta being on but after that the prices dropped. The rooms are clean but a bit dated. Everything worked well. The interior courtyard is very pleasant, well insulated from noise, with tables and swimming pool. The breakfast was excellent with a definite spanish flavor.

"Best stay for your money"

5
25/04/2016

My family and I came to San Antonio for my daughters Air Force boot camp graduation. This hotel was not only spotless the staff couldn't be more helpful. There is a constant flow of coffee and tea and different cold drinks all day and night. The free breakfast offers a griddle and all the fixings to make your own waffles, as well as 3 different hot freshly cooked choices. There is cereals, and yogurts and all kinds of pastries! And for the price, you couldn't get more from a high priced hotel! And a fab pool to boot!! Great great visit!!

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Congratulations to your airman, and thank you for taking time to share your review of the Best Western Ingram Park with the readers of TripAdvisor! With so many choices for hotels, our staff always goes the extra mile to take great care of our guests. We believe that this is what truly differentiates us from the others. We look forward to having you back again sometime in the not too distant future! Juan Jose Martinez Assistant Manager

":("

2
16/04/2016

We go on cross country rollercoaster trips a lot and usually end up at a Best Western or two along the way. This is by far the worst one we've ever stayed in. First, they put us in a smoking room even though we aren't smokers because they were "overbooked". It seems trivial but if you aren't a smoker you can smell it in the air no matter how well the room is cleaned...of course that's u applicable since the room wasn't clean at all. There were hand towels hanging with brown gunk on them clearly from the last people staying before us. We were out all day and when we returned our bed wasn't made and we had no towels or toilet paper, but like another reviewer said the old towels were taken! I gave it two stars because the proximity to six flags fiesta Texas is nice, the continental breakfast wasn't bad, and the small interaction we had with the staff was okay. Ultimately, we couldn't wait to leave this place and get to the Best Western North in Arlington, which feels like the Taj Mahal next to this place :(.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
"Disappointed" is not what I want to hear from our guests. We take every review we get to heart, and start procedures to better ourselves. Please call me so we can discus this matter, and make your next trip to San Antonio a much better stay. Juan Jose Martinez General Manager

"Great experience, will definitely come back!"

5
16/04/2016

First time in SA. Our flight got delay so we arrived pretty late at the hotel. Loved the check in process, it was super fast! The hot/cold breakfast was phenomenal, many things to choose from and everything was very yummy. The room was big, comfortable and very clean. On the hottest day we tried the pool, the water was freezing! On our 5 nights stay we were the only ones who actually tried it. We came from the Caribbean so weren't expecting the water to be so cold, but the area was very nice and relaxing. The staff was very helpful and friendly, the lady in change of the breakfast area was extremely attentive. With the help of gps we found our way pretty well, the hotel is in a very good location. Loved our time there.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Thank you for recognizing your stay at Best Western Ingram Park Inn as a "Great experience" It is wonderful to hear that you found our staff to be friendly and helpful. I am glad our location was perfect for your visit to San Antonio. We hope to see you back soon! Juan Jose Martinez Property Manager

"ROAD TRIP 4TH WEDDING ANNIVERSARY "

5
14/04/2016

Marilla the breakfast ladies was a gem. Everything was filled immediately and she was always smiling. Breakfast was made even better by her attentiveness. The room was very comfortable and the desk clerk Alfredo made sure we had a room on the ground floor since we are seniors. I would definitely recommend this hotel. AARP'S price was excellent. M-THURS $188. A great price since we are on a fixed income.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Happy Anniversary......we are delighted you decided to spend your anniversary at our hotel. Thank you for your wonderful comments about Maricela. She, and all the staff, work hard to make sure your stay is very comfortable. If you return to the area, please keep us in mind. Juan Jose Property Manager

"Great bang for your buck"

4
12/04/2016

Have no complaints about this hotel and its rates. Standard BW breakfast, and typically crowded on the Saturday morning, but overall the room was great and the price was right. The pool looked really nice, although we didn't use it. Would stay here again. Really appreciated that housekeeping honored the note we left in the room asking for all regular coffee and no decaf on both mornings.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
We want to thank you for a great review. We are excited you had a great stay with us. Please visit us again when you are in the area. Juan Jose Property Manager

"great place, great rates"

5
11/04/2016

I stay here every time I have the need to spend the night in San Antonio, The front desk clerks are always extremely friendly, the hotel is quiet and close to what I need. The beds are always comfortable and rooms are always clean.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Thank you for always staying with us when you visit San Antonio, and thank you for your wonderful comments. Juan Jose Property Manager

"All I needed"

4
07/04/2016

Slow service, ok room, pleasant surroundings. I found the property clean, well equipped but the service was rather slow. I don´t know what they use to clean the room but it was very strong and I had to keep the door open for a good hour to let some fresher air in and some fumes out. Room was well equipped, bed comfortable. Breakfast was crowded and refills came slow, but there was a lot to choose from and I did not miss anything. The area felt safe and it was easy to get to and from the location.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
We are excited you enjoyed your stay with us. We review all comments with everyone to help us improve our service. Please keep us in mind next time you are in San Antonio. Juan Jose Property Manager

"BMT Air Force graduation"

4
02/04/2016

This hotel was perfect for us. Lackland AFB was a couple of exits down, making this location very convenient. The staff was so friendly and supportive, happy to help us navigate the area. Coffee was awesome and they had a hot and tasty breakfast out early for us who had to get to base by 645 am. The hotel room was clean and I felt safe. A couple of tiny glitches but nothing to complain about. The price was awesome for all the hotel offered!

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Congratulation to your graduating airman. We are thrilled you enjoyed your stay with us. Our staff understands works very hard to make your stay stress free. We want you enjoy your time with your airman. Thank you for a wonderful review. Juan Jose Property Manager

"Ten Minutes From Seaworld and 20 Min from Alamo"

3
31/03/2016

Area: The hotel is well worth the 20 minute drive to the Alamo and river walk. You will pay about half as much for the room and get free parking. It is also less than 10 minutes from Seaworld. Cleanliness: When we arrived the room looked clean at a glance. I did have to wash what appeared to be a booger and some black hairs off the wall by the toilet, but I understand the cleaning staff probably doesn't see that area. (I recommend they make a point of inspecting the wall around the toilet). Other than that, I have no complaints about the cleaning staff. In fact, I was very pleased to return the second evening to find they had arranged my son's stuffed animals on the bed. What a nice touch! Comfort: The beds were not the best, but were okay, and again, well worth the savings. Grounds: The rooms are accessed from the outside and surround a lovely pool. It has a 1980's feel. Breakfast: The waffles are great. The rest, not so much.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
We are delighted you enjoyed your stay with us. Thank you for your great comments. We review all comments with the entire staff to help us improve our level of service. Once again thank you, and we look forward to your next visit. Juan Jose Property Manager

"Disappointed"

2
30/03/2016

I had stayed at this particular Best Western several times before, had no complaints, and in fact enjoyed the visit. This time, however, was very disappointing. There was no cold water to moderate the temperature in the jacuzzi bath, the floor left black stains on the bottom of my feet, and the morning desk clerk was talking on the cell phone while she completed our check-out. Breakfast meat and the imitation eggs left something to be desired, too. I don't know what happened, but this was not the experience I (platinum card rewards member) have come to expect and appreciate from Best Western.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Disappointed is definitely not what we want our guests to feel. We will review your comments with the entire staff, and we will strive to improve our level of service. If you are in the area again, please stop by to see our improvements. Juan Jose Property Manager

"Nice and clean"

5
28/03/2016

We loved our stay. Everyone was so friendly and the rooms were clean and cozy. The scenery outside of the rooms was pleasent to look at. Even though the hotel is off of the highway it was really quiet and we were able to get a good nights sleep. We would definitely stay again and recommend this hotel.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
We are very delighted you enjoyed your stay with us. Thank you for your wonderful comments and we look forward to seeing you again. Juan Jose Property Manager

"Not impressed."

2
24/03/2016

My family and I stayed in a family suit for a basic airman graduation. Upon arrival at 5pm our room was not ready and we were turned away. Furthermore when we came back to the hotel after our long days our room was not serviced. Beds were not made, no toilet paper on the roll or any extras, no clean towels left (but the dirty ones had been taken), no fresh coffee packets. We called the front desk and were asked to please come get it ourselves. Now we understand that you are busy but these things are unacceptable. I went down to the desk and spoke with the young lady at the desk and she promptly got us the things we needed and was very apologetic and kind about the situation. I would not recommend this hotel for anyone who likes cleanliness. My family and i did notice that the cleaning staff had their children with them as they were cleaning rooms. It's no wonder the rooms were not properly cleaned when you have to worry about your children and your job!

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
I am truly disappointed for the unprofessional conduct my cleaning staff demonstrated during your stay with us. I will review your comments with my cleaning staff and bring this conduct to an end. Please accept my apologies, and thank you for your comments. Juan Jose Property Manager

"BROWN COCKROACH IN ROOM!!!!"

1
07/03/2016

I wish I hadn't wasted my money at this hotel. I reported seeing a brown cockroach in my room and they staff did not offer to move me, or offer any other concessions. I left all the lights on at night and "tried" to sleep, but left feeling exhausted. The bathroom tub/shower had mold spots, the back of the bathroom door had two different materials splattered on it. The corners of the carpeting had small debris. Poor overall cleanliness!! This was a very unpleasant stay, I couldn't wait to leave!!

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
I want to apologize for not exceeding your expections. We will review your comments with our staff. Everyone is disappointed your stay was unpleasant. Everyone is looking into the situation top make sure it does not happen again. Thank you for your feedback. Juan Jose Property Manager

"Air Force Graduation Weekend"

3
06/03/2016

Truly enjoyed my stay at Best Western, because the front desk staff displayed excellent customer service & made sure our issues were handled quickly. Our rooms could have been cleaned better & didn't have the toiletries we needed, but these matters were taken care of right away. If you're looking for an budget friendly place to stay close to Lackland AFB it's a good location & the breakfast was great for all the 3dys we were there.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Congratulations to your graduating airman. Our staff works hard to make sure your stay is stress free so you can enjoy your time with your airman. Thank you for your great feedback, and keep us in mind next time you are in the area. Juan Jose Property Manager

"Air Force BMT Graduation Oasis"

5
03/03/2016

I booked this hotel through Orbitz, based on customer reviews. Upon arrival, the staff was extremely friendly and helpful. We were there for the Air Force BMT Graduation at close by Lackland AFB , and when we mentioned it during check in, they had a complete, and very helpful pamphlet about the Graduation proceedings, and locations, complete with maps and Base information, as well as, travel to base information. The rooms were very clean and well kept, and they always had hot coffee in the lobby.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Congratulations to your graduating airman. We are honored to host the families to the airman serving our country. We appreciate your great feedback, and look forward to your next stay. Thank you, Juan Jose Property Manager

"Lackland AIr Force BMT Graduation"

5
02/03/2016

For our son's BMT graduation we stayed at the best kept secret in San Antonio. Best Western Ingram Park. It is a small hotel/motel tucked in on Loop 410. 10 minutes to AF base. Very clean and staff is amazing. They cater to airmen families every weekend. They had info printed from Wingmoms to hand out to guests at check in! They were very informed about graduation and gave helpful hints. Great breakfast and wonderful hospitality. And....only $54 per night!

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
We want to congratulate your airman, and wish him good fortune on his new path. We love your comment about "best kept secret". We are very honored to host the families of our graduating airman. With so many choices in the area, the staff works hard to make sure your stay with us is stress free so you can focus on more important items. Once again, thank you for your great feedback. Juan Jose Property Manager

"Lackland Airforce Graduation"

5
02/03/2016

My family was visiting my son for graduation from basic training at Lackland Airforce Base in San Antonio. The Best Western Ingram Park was convenient, very assessable to attractions and particularly to the base. Erika (evening clerk) was particularly helpful and gave great directions and great options for local restaurants. Would not hesitate to stay there again.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Congratulations to your graduating airman. We are delighted you enjoyed our stay with us. Erika and her coworkers work very hard to make your stay as comfortable as possible. Thank you, and we look forward to your next stay. Juan Jose Property Manager

"Quite surprising in a positive way"

4
28/02/2016

We wanted to be somewhat proximate to Lackland Air Force Base, so since others in our party had already chosen this facility, we thought we would also. We were most impressed with the King suite that we had reserved. Quite roomy, comfortable, clean and with good linens. Except for the elephant in the room above, even the noise level was quite conducive to rest. Coffee service all day, cookies in the afternoon, and a well presented continental breakfast are part of the amenities.

"Disappointed this time around"

1
28/02/2016

Typical breakfast items ran out right away and were replaced with nasty tasting tamales, potatoes were sticky, trash can was overflowing outside trash bin. I requested a room closer to the office with sufficient time and was given the complete opposite.

"Southwest Airlines gave us a deal and we took it."

5
24/02/2016

Nice hotel, we got a room at the back away from the road so it was quiet. It was a bit our of the way from our direction of travel, but San Antonio isn't that large so it wasn't an issue. The tamales for breakfast were great! And that is why they ran out so fast. The pool looked inviting when we checked in on this warm day, but a toe check indicated that it was quite chilly, and upon further inspection, it was in need of a cleaning.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
I truly appreciate your wonderful feedback. I will review your comments with our team to make sure everyone continues to improve their performance. Thank you for choosing to stay with us, and keep us in mind next time you are in the area. Juan Jose Property Manager

"Lovely Hotel"

4
19/02/2016

The whole experience was very nice. The people were very professional and friendly. The landscape was very pretty. My only issue was that there weren't enough tables and chairs for the breakfast. But the food was good. I would definitely stay here again.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
We are excited you had great experience at our hotel. Everyone works extra hard to ensure your stay is very comfortable. Thank you for the great feedback, and we look forward to your next stay. Juan Jose Property Manager

"great stay"

4
10/02/2016

Front desk people were awesome!!! Room was especially clean. A welcome change from some places I've stayed recently. The building is a bit dated on the exterior, but my room was fine. Would definitely stay there again.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Thank you for the great feedback. We are glad you enjoyed your stay with us, and look forward to your next stay. Thank you, Juan Jose Property Manager

"Great Place to stay"

4
09/02/2016

We stayed for 5 days and found it very comfortable. The service was excellent and breakfast hot and tasty, great waffle machine. The room was clean and the tv service was actually HD on a flat screen TV.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
We appreciate you saying we are a "Great Place To Stay". With so many choices in our area to stay, our entire staff works hard to stand apart from everyone els. We are glad you enjoyed the hot breakfast as well. Please keep u in mind next time you are in the area. Thank yo, Juan Jose Property Manager

"AirForce Graduation"

3
09/02/2016

I stayed in this hotel and although not the fanciest hotel , however it did include a decent breakfast and the location was very near the base and mall etc. The exterior of hotel is not impressive but for the price the interior was nice and clean.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Congratulations to your airman for completing basic training, and thank you for the great feedback. We enjoyed hosting the families of the graduating airmen. We definitely have a great location at only ten minutes from the Air Force base. Everyone works very hard to make your stay as stress-free as possible so families can enjoy their visit. Please keep us in mind when you are in the area. Thank you, Juan Jose Property Manager

"HOTEL STAY"

1
08/02/2016

The lock to the door was broken and the shower drain was also clogged. These things were not fixed until the second day. Needless to say this created a major inconvenience for my family. The staff had a poor attitude. I definitely would not recommend this hotel.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
I am disappointed that your stay with us did not go well. I will certainly share your feedback during our next staff meeting. Please give me a call, so we can further discuss this issue. Thank you, Juan Jose Property Manager

"No frills, quiet, clean, reasonable stay"

5
06/02/2016

Needed a room for 2 nights for an interview in town on a budget. I had a king suite with microwave & mini fridge for $54/night. Great rate and exactly what I needed. The bed was comfy, free wifi, free parking, small but sufficient continental breakfast (the chorizo breakfast sausage & egg made a GREAT breakfast sandwich!), printer to print your airline tickets, room was clean, quiet, good water pressure in the shower & I always like the microwave/ and fridge. Also very easy to get onto 410 from the hotel. Only word of caution is to pay attention on the frontage road when entering or leaving the hotel...people drive like maniacs on this road & it's a one-way so be careful when entering or leaving.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hi, We hope you r interview went well, and thank you for the great feedback. We are happy you enjoyed our newly renovated rooms, with the new TVs, new microwave, new refrigerates, new carpet, and new furniture. Our hot breakfast , with items like waffles, sausage, and egg, oatmeal and cereal, is a great way to start the day. . Please keep us in mind, next time you are in the area. Juan Jose Property Manager

"Perfect!"

5
05/02/2016

We've stayed at this particular motel several times to and from our trips to the Mexican border. Easy to get to, free internet nice breakfast and clean rooms. Not far from River Walk, shopping and Alamo.

"Awesome place to stay for USAF BMT graduation!"

5
04/02/2016

We stayed at the Best Western Ingram Park. The rooms were very clean. They smelled clean and were attended to every day. We received a GREAT rate. Tell them you have a graduate at Lackland and they automatically give you the lower rate. The service was amazing, everyone was so helpful even to the point of opening breakfast up a half hour earlier so we could get to graduation events on time. They know all the local restaurants and places to visit. Juan, the manager is friendly and talked to guests asking if they needed anything. The landscaping around the pool made a lovely place to sit and chat with our new Airman!:) If you stay here, Fudruckers is a restaurant within walking distance with delicious food and prices you can afford on a working man's budget. Would HIGHLY recommend this hotel while staying in San Antonio for USAF BMT graduation!

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Congratulations to your Airman, and thank you for choosing to stay with us during a very special time in your family's life. I am glad you had a chance to enjoy our great hot breakfast, and hopefully you also enjoyed our evening fresh baked cookies. Everyone works hard to make your stay very comfortable so you can enjoy your visit to our beautiful city of San Antonio. Thank you for your wonderful words, and for "HIGHLY" recommending us to families coming for the BMT graduation. Please keep us in mind if you come back to our area. Juan Jose Property Manager

"Air Force Graduation"

5
04/02/2016

The room was extremely clean, and the staff was very friendly. It was a very quiet and pleasant stay. The breakfast that came with the stay was a big plus and was very filling and satisfying. there were quite a few stores for shopping, and restaurants near this location, which also made a big plus. I would highly recommend The Best Western Ingram Park Inn to my family and friends.

"Clean Hotel!!!!"

5
03/02/2016

I booked two rooms at this location. It is convenient to take the family to Seaworld. The hospitality was great and it has palm tree decor going on. Breakfast is just enough food, hot and cold items. Would definitely revisit. They were helpful in giving suggestions. The rooms was very clean.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Everyone appreciates the amazing review you have provided. Everyone works very hard to make your stay very comfortable. We definitely look forward to your next visit. Juan Jose Property Manager

"Awesome Experience"

5
02/02/2016

The hotel is clean and the staff is very professional and friendly. The room was a three double bed extended room. The beds were very comfortable, the room was decorated nicely and suit our needs for our visit to San Antonio for my son's Air Force graduation. I would highly recommend it for other families visiting SAT for graduation. Conveniently located between airport and the Lackland AFB.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Congratulations to your son for his big accomplishment in completing the BMT training. We appreciate your wonderful review of our hotel. We are definitely located in a good spot for everyone who is coming for the BMT graduations. Everyone works hard so you won't have any worries at our hotel, and you can truly enjoy a very special occasion. Please keep us in mind next time you are in the area. Juan Jose Property Manager

"stay for school"

4
25/01/2016

Have stayed here a couple of times just this month. I take classes in S.A. but live in Kerrville, so need a place to stay every other Saturday night. Rooms are very clean and comfortable and the clerks at check-in have been very friendly.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Rhonda B, Thank you for choosing to say with us while you go to school in San Antonio. Please continue to visit us, and good luck in school. Juan Jose Property Manager

"Great value for everything"

5
12/01/2016

Easy to find, easy and fast check-in, free wi-fi, pleasant room, comfy beds (I wasn't too fond of the big pillows), standard breakfast with waffles, etc. All this at a VERY affordable price. What's not to like?

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello JoyceWR, Thank you for you amazing review. I am glad that our service exceeded our "affordable price". Please keep us in mind next time you are in the area. Juan Jose Manager

"Great Value"

5
10/01/2016

This hotel was priced to have many guests during the low season and turned out to be an excellent value. The staff was very helpful and cheerful. We enjoyed our stay. The breakfast was standard fare for that service, prepared well and featured attentive staff. Well done.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Frank B, I want to thank you for your excellent review. With many choices in our area, our staff works extra hard to make your stay very comfortable. Please keep us in mind next time you are in the area. Juan Jose Manager

"Exploring beautiful scenic massive Texas!"

3
16/12/2015

We started our trip from Houston with the aim of exploring the west of Texas. Our drive was for three hours. Lovely drive. We went straight to Sea World. Fabulous experience. Then we went to our hotel. Excellent reception. Value for money hotel. Clean neat all facilities in place rooms. Fairly good breakfast. We stayed for two nights.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
We are excited about your trip to explore Texas, and your decision to stay with us. Texas is a massive state, and there is plenty to see and explore. Thank you for your wonderful review of our hotel, and we look forward to your next visit. Juan Jose Manager

"Nice surprise"

4
13/12/2015

Excellent value for the money. Hotel quality amenities for motel prices. If you are travelling for business, you should already be travelling with extensions and power cords, you will need them. If you are working the NW side, the location is excellent. While it is on the 410 access road, the parking lot connects to adjacent businesses and allows travel counter flow. Nice restaurants in the area, as well as Ingrahm Park Mall.

"Good location"

4
11/12/2015

This place is close to a lot of restaurants and a mall (Ingram Park) and other places to spend your money. My biggest gripe is that this place is on an access road and if you arrive at the wrong time it's like trying to get on and off of pit road at Bristol Speedway Tennessee. Air conditioner was noisy but so is my wife. I could hear the neighbors but I expect that so I feel that this place was worth the money.

"Just a night away"

4
30/11/2015

i live in San Antonio, but got my niece a room for the night for her 18th birthday to hang out with some friends and family. All i heard from her was how good the beds felt and how they didn't want to get out of bed.

"Attending Air Force Graduation "

5
17/11/2015

Very happy with this room. Very clean. Family suite fit the 4 of us with room to spare. Delicious breakfast. Clean and less than 10 mins from base. Very friendly staff and WiFi worked great. Quite area and easy to get in and out.

"Military family"

5
16/11/2015

Very nice facility close to Lackland AFB. I would recommend this BW to any family going to graduation at Lackland. Be sure to use the west gate entrance which is straight down 410, take exit 4 and it's a straight shot into the base.

"Serves the purpose!"

4
11/11/2015

Clean and comfortable and cannot beat the price if you are looking for a place to sleep and a good breakfast. It was perfect for us being there for our granddaughters basic training graduation at Lackland Air Force Base. Convenient to airport and downtown too. Right off of the highway. It has an outdoor pool but we never used it.

"Be aware, mosquitoes in the room"

1
08/11/2015

Bring your mosquito spray when you want to stay at this hotel. This could have been a nice stay, but after 5 minutes in the room I got the first 4 mosquito bites. Asked the front desk for help, none available. On check out I wanted to talk to the GM, but he was not available. Asked for a refund of $4.31 for the spray I bought and leave at the front desk for other guests, but nobody in the hotel was allowed to authorize this amount.

"Family Fun"

3
08/11/2015

My wife and I were taking her sister and son to SeaWorld Saturday and decided to stay the night Friday evening. We were looking for a two bedroom for the group which your hotel offered. We loved the layout and accommodations provided. The breakfast could have been a bit better but was ok for a quick bite prior to heading to the park. The location is very easy to get to and a bonus are the restaurants that are close to the property.

"Very Nice"

5
07/11/2015

We had 2 rooms - staff was wonderful. The rooms were clean and large enough to spread out. We enjoyed the indoor pool and the great breakfast. We were looking for a hotel close to Lackland, this one wasn't the closest but it is only 10 minutes further away.

"Great, as usual."

5
02/11/2015

I've not been disappointed with his hotel or any of BW hotels. I don't stay anywhere else, if I can at all help it! Of special note on this trip was Cassandra....the breakfast attendant. Professional, friendly, courteous, even in that swarm of people! Good job, Cassandra!

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello stevegH7948ND, We are thrilled you enjoy your stay with us. With so many choices, Cassandra and everyone , work extra hard to make sure your stay is unforgettable. We look forward to your next visit. Thank you, Juan Jose Manager

"Home away from home"

5
02/11/2015

We always have a comfortable stay with Best Western. It is just like being at home. The rooms are clean and feel welcoming as soon as we step in the door. It is conveniently located where we have access to any store, restaurant or theme park that we may need.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Blanche R, We are pleased you felt "at home" when you stayed with us. Thank you for your wonderful review, and we look forward to your next visit.. Juan Jose Manager

"BMT Graduation stay"

5
27/10/2015

The staff is wonderful and the service is great. There are plenty of good restaurants within walking distance. If you're into fitness there is also a gym within walking distance that will give you a 3 day pass.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Darlena Y, Thank you for your wonderful review. It is an honer for us to host the families of graduating Air Force cadets. Please keep us in mind next time you are in the San Antonio area. Thank you, Juan Jose Manager

"In San Antonio for a wedding."

5
27/10/2015

We were in San Antonio for a wedding and stayed here last minute. Everyone is so helpful especially Maricela in breakfast. Every morning she greeted us with a smile and such an upbeat personality. The room was very clean and close to the pool. We also meet Jose who was always walking on property and making sure everyone was having a great stay. I learned he was the manager on our second day. He leads by example not afraid to pick up trash or like in our case fix a door lock that stopped working. He did all this looking sharp in a vest and tie. Very sharp dressed man. Our housekeeper did not speak any English but did a great job cleaning our room. She even folded some pants we left on the bed and placed them on a table. We will definitely be back and I will recommend this hotel to all my friends and family.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Martha N We are glad that your last minute trip turned out wonderful. Maricela, and everyone else, work extremely hard to make sure your stay is a memorable one. Please keep us in mind next time your are in the San Antonio area. Thank you, Juan Jose Manager

"Awesome stay"

5
24/10/2015

Great breakfast, awesome staff, clean spacious pool, huge comfortable room, but best of all great price. Highly recommend. Great location, close to shipping, restaurants, downtown, and easy to access. The courtyard is amazing to sit and talk with family and friends.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello patron69, We are thrilled that you had an "awesome stay" at our hotel. Thank you for a great review, and keep us in mind next time you are in San Antonio. Juan Jose Manager

"Quiet & Comfortable"

5
22/10/2015

We were never bothered by noise of traffic (except a couple of emergency vehicles during our one-week stay) or other guests. The room was comfortable, meeting our needs, and had ease of access with parking at the door.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello A L P, We are thrilled you enjoyed your stay with us. Thank you for your kind words, and please visit us again when you are in our area. Thank you, Juan Jose, Manager

"Just right small hotel"

4
20/10/2015

Stayed last week for 5 nights. The desk clerk was swamped with calls and people but never lost her cool and got everything done quickly. Further contact I had with the front desk staff was equally positive. The room, grounds, and common areas were all very clean (except the carpet in the room needed vacuuming...some dead crickets here and there). The room was quiet, spacious, and well equipped (microwave, coffeemaker, fridge). The pool area was nice but could have used more chairs and chaise lounges. The breakfast was a hefty continental. Coffee, tea, and fresh baked cookies were available late afternoon-evening. There was a free USA Today at the desk. The location was good for my purposes, which was attending a graduation at Lackland AFB.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Cathy L, Thank you for choosing to say with us during an exciting time, an Air Force cadet graduation. Congratulations to your cadet. With so many hotels to choose from in the area, everyone works extra hard to set themselves apart from others. We are delighted you had a great time, and wish your cadet good luck in their military career. If you are in our area, please keep us in mind and pays us another visit. Thank you, Juan Jose Manager

"overall very good for price"

4
20/10/2015

This hotel has 2 floor and no elevator, so need to be aware if handicapped. My only complaint is the room had a musty smell, but appeared to be clean and the location is in walking distance to resturants

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello 956debbiea, Thank you for your excellent review. We look forward to your next stay. Juan Jose Manager

"Decent hotel"

3
18/10/2015

Best part of staying here was the breakfast. Texas shaped waffles and fresh coffee with plenty to go around. I was told 67 dollars for the night plus tax but at checkout time it was 79 dollars plus tax. Because we were in a hurry to leave and looked at our receipt 30 minutes after we left we let it slide. Towels were restocked but room was not cleaned after 1st day there. We stayed a total of 2 nights for a family vacation weekend in San antonio.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Juan H, Accuracy is very important to me. Please call me so we can discuss the mater. Thank you for your kind words about our breakfast. We would love for you to stay with us when you are in the area. Thank you, Juan Jose, Manager

"San Antonio Work"

4
18/10/2015

Check in was excellent and quick! Everyone was great. Clean room, great sleep and breakfast was really nice. This was a three day stay and I had a lot of work to do with follow up work on the internet. The connection was very good with plenty of speed. GREAT STAFF! I will be back.

"Average"

3
15/10/2015

I am a best western diamond elite member so I have seen my share of best westerns. This one is average. Pros. Clean room with refrig and microwave. Full breakfast with cereal, pastries, eggs, sausage, biscuits, gravy, waffles and fresh fruit. Cons, although the pool looks inviting from afar, when you get closer it is in desperate need of a cleaning. Was only daring enough to just sit with my feet in the water. Also the gates with the safety latches leading to the pool are broken and gates do not latch which could lead to a disaster if a small child was to wonder into the area and fall into the pool.

"One of the best Best Westerns. A Super place to stay."

4
11/10/2015

A really clean & updated property. Friendly staff, the breakfast is hot, scramble eggs, bacon , biscuits ect.. Very good wifi. The drive to River Walk was less than 20 minutes away. A vast array of eating places close by, I would definatly stay here again

"The BEST Best Western"

4
08/10/2015

The Only reason I would not book there again is because I would most likely travel with my doggie-companion and that Best Western does not allow pets, other than that Super great experience. The pool could use heating, though.

"the best hotel ever"

5
02/10/2015

To me we had the best of times at this hotel it was close to the sites we went to see and the hotel desk clerk showed us how to get around in town and the freeways to use and she mapped it out for me and my wife and we appreciated her for that

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Todd J, Wow, what an amazing review. Everyone works hard to be the 'best hotel', and they are excited to read your comments. Thank you for your awesome words, and we look forward to your next stay. Juan Jose Manager

"Unless you Like Feeling Dirty Stay Away"

2
23/09/2015

Even though we paid for a larger "suite" it was extremely small. Like the bathroom door hit the toilet and I could barely fit in the shower small. My son played with his trucks on the floor and his legs were literally black from the dirt on the carpet. The whole place felt dingy and run-down. We left and checked into a hotel down the street and we are pretty laid back people, but unless they clean it better I would not recommend.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Chris T, I am disappointed that we did not provide a great stay for you. Please call me directly, so we can discuss the matter further. Thank you, Juan Jose Manager

"Best Western Ingram in San Antonio, Texas"

4
21/09/2015

Good value for the money! We stayed here over labor day weekend. The front desk staff was very friendly and helpful. The room was clean and comfortable. The breakfast was great and the lady who was working in the breakfast area was just great - very helpful and friendly! Would recommend this hotel.

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Ms. Linda P, We are very thrilled that you enjoyed your stay with us. Thank you for your awesome review. Everyone works very hard to ensure all guests have a wonderful stay. We look forward to your next stay. Juan Jose Manager

"USAF BMT Graduation Stay"

2
19/09/2015

We stayed here (in a ground-floor unit) during the weekend of our son's BMT graduation. While the accommodations met our needs, we were visited nightly by critters in our bed (a spider the first night, then a cricket two other nights). They were definitely having a cricket infestation, as we found many throughout our main room at all times of the day and night. (This may be partly due to the fact that housecleaning leaves the outside-entry doors open while tidying up inside.) The bed sheets were also quite stained. The hot breakfast was empty by 7:30 and was slow to be refilled. The Texas-shaped waffles were great, though, and the cereal and coffee were plentiful. It was nice,too, to have a place ten minutes from base to relax with our new airman!

Juan M, Manager at BEST WESTERN Ingram Park Inn, responded to this review
Hello Ms. Marlissa H, I am very concerned with your experience at our hotel. We appreciate and are very honored when graduating airmen's families stay at our hotel I will review your concerns with everyone at our next staff meeting. Please call me, so we can discuss the matter further. Thank you, Juan Jose Manager