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Best Western Salisbury Red Lion Hotel, Salisbury

Milford Street, SP1 2AN, Salisbury, Great Britain - See on a map
Best Western Salisbury Red Lion Hotel - Exterior The Best Western Salisbury Red Lion Hotel is ideally located in the center of Salisbury. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This hidden treasure of Salisbury was originally a 13th century coaching inn that offered a warm welcome and convivial atmosphere. Though a few centuries older now, the hospitality and heart of the Best Western Salisbury Red Lion Hotel is stronger than ever. Our elegant and comfortably designed bedrooms will exceed even the highest expectations and our antique filled accommodation means public areas are full of character and charm. Our Vine Restaurant has a rosette to show for its deliciousness, while modern conference facilities have also been sympathetically incorporated to bring businesses the best! Ideally situated in the heart of the city of Salisbury, near its Cathedral, the hotel is a stone's throw from Stonehenge (two miles to be precise), so easy access is a given! Limited on-site parking. Six spaces on a first come first served basis, 15. 00 GBP per day. Pre-book directly with hotel. Alternative chargeable parking available nearby, please contact hotel for further details. Enjoy your stay.

Best Western

Salisbury Red Lion Hotel




Hotel advantages

  • Restaurant
  • Lounges/bars
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

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based on 1463 guest reviews
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Sleep Quality


Elbats, Reading, United Kingdom 13/05/2022

We booked to eat at The Red Lion as the hotel looked so interesting. We sat in the atrium which was very pleasant. However, it all went downhill from there. No one knew if there were any specials on the menu and it turned out there was just one starter on special. Once our order had been taken we had to wait ages for the food which was mediocre at best. No one came to ask if our meal was ok and no one came to clear our table or ask if we wanted dessert/coffee. We had to go to reception to ask about paying and then the restaurant staff asked us what we had ordered. Definitely shades of Fawlty Towers and very disappointing.

"Afternoon tea"

User 04/05/2022

Me and my family was looking for a afternoon tea and I booked the red lion and we was not disappointed, it has to be one of the best afternoon teas I have had ( as a family we enjoy lots of afternoon teas) the scones where 10 out of 10 would 100% recommend,

"Ladies weekend with the masons"

User 03/05/2022

Stunning hotel heaps of history ideal location. Spotless, impeccable staff, great food (dinner and breakfast) a truly great weekend! Lounge area , bar area and courtyard area all with seating so you will always be able to find your own space!

"Lovely stay"

User 01/05/2022

We enjoyed our stay at the Red Lion Hotel. We found all of the staff to be very helpful and our room was very clean and comfortable and the shower was hot and powerful. We found the hotel to be both charming and quirky and loved that it had lots of historical features. The parking was easy and it had a fantastic location. The breakfast and evening meal was delicious too.

"Too expensive for what you get"

User 25/04/2022

We paid £165 for a king room, the tv and docking station both did not work. The hot tap in the sink and the shower wasn't stuck down, both were wobbling when used. Some of the hot breakfast buffet items weren't fresh looking, and there was no sign about toast, we found out you had to ask for toast, the fried eggs were questionable, and the scrambled eggs had fish in it, which is ok if you want that but there was no sign to say there was fish in it. When checking out there was nowhere I could see to drop the door keycards and no one on reception to give them to. The place looks great at first glance but inside it's pretty run down. On the plus side, the bed was very comfortable. Definitely not worth £165 at all. There's probably plenty other places to stay that are cheaper and nicer, don't let it put you off staying in Salisbury because it's a great place!

"Group stay at Easter"

Geko61, Surbiton, United Kingdom 23/04/2022

We booked for a group of 45 cyclists to stay for 3 nights over the Easter weekend. We were given our own large room to store the bikes overnight safely. We had a db&b arrangement. We were well looked after by the hotel staff with great food and service. The hotel is old and full of character so consequently the rooms are all different and some are up steep stairs and tucked away in remote corridors but mostly they are well appointed and comfortable. We enjoyed pre-dinner drinks in the bar and even more so in the beautiful courtyard when the sun was on it. Thanks to all the staff for a very successful stay.

"Awful experience"

Rachel H, Cardiff, United Kingdom 17/04/2022

Well what can I say….I wouldn't stay here again! The website paints a lovely picture of the hotel but is totally different when you are there!! No atmosphere, very tired dreary surroundings, miserable staff, poor lack of management! Cold breakfast, no clean tables, no offer of tea or coffee….total shambles!! Bed rooms were ok but could be updated!


User 12/04/2022

Spent weekend with friends. Great location and hotel has loads of character. Bar was also nice along with the lounge. Nice courtyard area to sit outside. All the main attractions are in a easy walking distance.

"An acceptable hotel that should be fabulous."

Mikem28, Cromer, United Kingdom 09/04/2022

The best part of the hotel is the website in reality it is a well worn hotel let down by poor management. It could be amazing but attention to detail is sadly lacking. Whilst we were there most of the staff seemed very young and some clearly students. When we arrived our room was up two flights of steep stairs and we were told the lift was not working. Reception were very kind and soon found us an easier room to access. When we left they told us to always phone a hotel first to check on access which is baffling as good hotels always give warning if there are access issues. They also said they didn't have a lift because it's an old building a different story than the day before. The lounge area could be lovely but it's dimness was not helped by many missing lightbulbs. The tables with a lovely arrangement of dead flowers didn't help either. The good humoured young staff were excellent and welcoming. Food was acceptable and we ate in the lounge as staff advised us no one was eating in the restaurant. Our room was pleasant and spacious with a reasonable bathroom but the lovely furniture was clearly past its best. The bed was fine but the pillows were awful. The young staff of this hotel are clearly doing their best and deserve praise. It's a hotel full of potential in a great location deserving of better leadership. The fact that everyone else who was staying that night went elsewhere to eat and drink shows the wasted opportunities.

"Poor service"

WoodstockJack2013, Maidstone, United Kingdom 25/03/2022

Stayed here for a midweek one nighter. Dinner bed and breakfast. The receptionist was not welcoming. The bar man was working very hard and he was friendly. Dinner was ok but we were the only ones in the restaurant so it lacked atmosphere. The room we had was nice and the hotel itself is a 13th century inn with some wonderful features. Breakfast.... well! We arrived at our allotted time. No clean tables. No cutlery. It took ages to get served. Staff seemed weary! Having said all this we would be prepared to give it another go. Clearly not enough staff on. Not the standard we would expect.

"Fawlty towers"

User 16/03/2022

Unbelievably bad, like a fawlty towers sketch, staff did their best, but this old hotel deserves a better patron. Drinks listed unavailable, waited ages for food, steak served almost raw, staff left unmanaged struggling to cope, no manager available.. etc.. awful.

"A top hotel in a beautiful city"

southseatennis, Portsmouth, United Kingdom 14/03/2022

This is our second visit to the Red Lion Hotel, Salisbury. We hope to return at least twice more this year. Why? Because this hotel provides all one could wish for in a city centre: a quiet, well appointed room with a very comfortable bed, a delicious breakfast and, above all, a warm ambience created by the staff who are very welcoming and helpful.

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear southseatennis, Thank you for taking the time to post your kind review. I do hope we will see you again many times in the future. Sincerely, William

"80th birthday x 3 celebrations"

pinklinc20, Worthing, United Kingdom 13/03/2022

Fantastic hotel , staff couldn't do enough for us and our party especially Claire, nothing was too much trouble. Hotel room- the Seamstress room was fabulous and will be definitely coming back there. The hotel dated back to 1222 i think and had extremely interesting history. A constant welcoming open fire by the bar, of which we could have stayed by for hours!

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear pinklinc20, On behalf of all of our team, I would like to extend our appreciation for your kind review and for noting Claire as this means a great deal to our all of our team. Sincerely, William

"Competition winners cream tea"

User 13/03/2022

When we arrived there didn't seem to be many members of staff around after a few minutes we were asked where we would like to sit we choose a quiet area the coffee and afternoon tea arrived quite quickly which I have to say wad very nice however would have liked more coffee which I was willing to pay for but couldn't see any staff member to ask for this we decided to have an acholic drink instead which my husband went to the bar to get again no staff about he nearly walked away there was not agreat selection of beer on the pumps when we finished I was still looking for a member of staff to show the voucher to pay for the tea again no one around I went to the reception to see if they could help they had no trace of voucher and we left having been asked to forward my details to them . To sum up I felt we were forgotten and if I was dishonest we could of quite easily just walked out and used voucher again

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear Sarah N, Thank you for taking the time to post your review of your recent visit for afternoon tea with us. Please accept my personal apologies our staff was not as attentive as we would normally expect. I know our team will gratefully learn from your positive delivery of your experience. Sincerely, William

"family celebration"

User 06/03/2022

A big thank you to all the staff at the red lion hotel who managed to cater for a large group of family celebrating special birthdays. A particular Thanks must go to Claire the manager who was wonderfully accommodating in sorting out our accommodation. Thank you

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear Mandytomlinson62, On behalf of all our team, I would like to extend our gratitude for your kind review. I know it means a great deal to not only Claire but all of our team for the positive comments. I hope we will see you again in the near future. Sincerely, William


Femi1456, Southampton, United Kingdom 02/03/2022

I stayed in a hotel for one night. It is a nice quirky hotel in the middle of Salisbury. The room was clean. Staff was excellent and everyone was helpful and made me feel welcome. Food was really nice. I would definitely recommend it.

"Old and tired"

Feb22Steve1962, Guernsey, United Kingdom 28/02/2022

Looks great on the website, reality was poor shower with little pressure that either burned you or froze you. A blocked sink, no bathroom ventilation. Room booked was for 3 people, only one double bed,

"Outdated and dirty."

User 28/02/2022

Stayed for 3 nights, location is great, though if you're going to park dont stay in the hotel (it's a rip off!) use the Culver Street car park a few mins walk away its decently priced and is free after 3pm. The room is very outdated with a few items to try and modernise eg TV but overall the room and bathroom really need some improvement. As well as that the room was disgustingly dirty to the point there were literally boggies and mold on the shower wall... There was also the unfortunate addition of the obligatory dust and cobwebs everywhere, hairs in the bed and peeling wallpaper etc etc. Forgetting about that though, the worst part was that no where does it say on the website that there is a night club right below the hotel, so if you could forgive the other issues, you could not forget the bass, it kept us up until gone 3am most nights! Besides that, the bed was alright and some of the staff were helpful but most definitely won't be staying there again anytime soon.

"Perfect night away"

nicwillssbpk, Ammanford, United Kingdom 14/02/2022

This trip was a mini moon/birthday. The room we had was amazing and the four poster bed was decorated with rose petals. The staff were all amazing and the hotel itself was stunning. Shout out to chloe.. absolutely brilliant waitress and looed after us well. Cant wait to go back again x

"Quirky hotel but in need of a fix up"

User 14/02/2022

This is the oldest hotel in Salisbury and it shows. The staff are amazingly lovely, the hotel is all higgledy piggedly which is really quaint and the history of the place amazing. On our first night we stayed in the Seamstress Suite which was wonderful, alas it wasn't available all weekend so on the second day we changed room. There was a weird machinery vibrating grinding noise so we changed rooms again. This room had a dual flush on the toilet, only one worked, the phone in the room was dead and the bed needed a new mattress. Did I mention the staff were lovely they did their best were friendly and nothing was too much trouble, however, we booked a table in the restaurant for dinner - we were the only ones there, it was cold and no atmosphere so we returned to the lounge and ate dinner there, in the morning we waited stood in the restaurant for 25 minutes to be seated for breakfast and had to ask three times for coffee, the pastries ran out, and apparently they were too busy - surely you know how many guests are booked in for bed and breakfast. The second night we were told we couldn't book a table in the restaurant as they were too busy - we left about 7.30pm with nobody in the restaurant or lounge, we returned having grabbed a bite in town about 8.30 to find the place deserted - really weird that they couldn't provide dinner. The central location of this hotel makes it ideal to explore Salisbury, did I mention the staff are lovely. We would stay here again if visiting. PS parking has to be pre-booked in the tiny hotel car park and costs £15 per night, if you park in the pay and display next door you can get a 24hour permits from the hotel at £10 !

"Great location and comfortable nights sleep!"

travellngman, Brighton and Hove, United Kingdom 13/02/2022

Parking was very tight although staff did offer me a voucher for the public car park nearby. I picked a superior room (mid range). And whilst it was bigger than average it was uninspiring with a view over the small courtyard car park. It was However quiet and comfortable so a good night's sleep. The bar again was uninspiring but the lounge area in front of reception was much better so have you're night cap there! Breakfast was £18 and to be fare it was a nice full English and whilst service was slow nothing was too much trouble. Location was perfect right in the centre of town and within easy walk of all the attractions.

"One night stay"

User 31/01/2022

Last minute booking was no problem. Bath in the room, no problem. Matched online quote on the phone and when we arrived we were upgraded. Clem comfortable spacious room with a massive comfortable bed. Little noise despite Saturday pub life outside. We will be back

"Afternoon Tea"

Joanne M, Wilton, United Kingdom 22/01/2022

Took my friend for afternoon tea for their birthday. Never had afternoon tea before at this hotel. It was also the first time that my friend had ever had afternoon tea. Well it was amazing, the service was astounding, so helpful, our waitress was friendly and attentive. For my friends first time, he loved it. So much we were full. Would def go again.

"Xmas day"

User 14/01/2022

This place looks great from outside, charming upon entering. However...totally untrained staff but nice people. Maybe just young and overworked. The breakfasts were cold every day...the only thing that was hot was the hash brown because it had been fried! It didn't mean the stay was spoilt but having been refused even a bowl of soup on Xmas day! Even more unbelievable was the fact that after showing disappointment regarding the soup I ventured out to find some food (on Xmas day) to find nothing. The gates had been locked and because I'd checked out and all their booked guests were inside, they didn't let me shelter from the rain (on Xmas day). Luckily I had transport on route. Wouldn't go back but sweet staff who need good management. I lost complete faith in the kitchen and it went downhill for me from there.

"Very disappointing"

257pamelaa, Stamford, United Kingdom 12/01/2022

The hotel was having renovation work done to the kitchens and therefore the restaurant was closed. The hotel only informed me of this two days before check in, very disappointing as we were meeting friends and had hoped to dine in the hotel. The hotel rooms are tired and need renovation, it is definitely not up to a four star standard although the prices are still those that you would expect to pay for four star accommodation. The shower was nigh on hopeless, I had to stick my head over the bath to wash my hair! Further, the hotel could not offer a cooked breakfast however, it advertised the continental option and the hotel website described this as with ‘fruit yogurt, whole fruit, muffin, selection of baked pastries, cereal and a choice of cafetière of coffee or freshly brewed tea'. What we actually got was two types of tinned fruit, no fresh fruit. Two slices of cheap white bread with butter and a stale pain chocolate. No selection of baked pastries and no cafetière of coffee. The hotel did offer to refund the cost of the breakfast and it was only on further complaint (the receptionist couldn't understand why we should feel that we had been duped into paying full price for a hotel that did not provide over half of the services that it advertised that she waived the £30 parking fee! On the whole a very disappointing stay. The hotel website shows beautifully renovated rooms and a comprehensive lunch and dinner menu as well as afternoon tea specialities. We sadly did not have the opportunity to see or experience any of these.

"Very disappointing"

R4002JVjanes, Bristol, United Kingdom 02/01/2022

Room was clean but very dated. The decor is old and in need of some TLC. Bathroom was clean but again old and dated. Shower was hot. Breakfast was very slow, arrived cold and not very good quality products. Disappointing for price paid.

"Very charming and elegant hotel in the centre of Salisbury"

Alessandra O, Sutton, United Kingdom 28/12/2021

I really liked the Red lion, one of the best hotels I have stayed at recently: very charming, elegant and nicely decorated. The location is perfect: the hotel is very central and within short walking distance of shops, restaurants and places of interest. Rooms are very spacious and well equipped with both essentials and amenities. Service is very good: staff are very friendly and helpful.

"Horrible stressful stay with untrained staff left alone to cope"

User 23/12/2021

First visit (down in Salisbury arranging a funeral) was fine, probably because the receptionist actually cared about the experience of her customers. I'd asked for a quiet room and got it - she made sure of this for me. Encouraged, I booked a 2 night stay for the funeral itself, a fortnight later. This was to be one of the worst experiences I've ever come across of a hotel making the classic money-saving mistake of cutting corners with untrained young staff - and as a former travel editor for a national magazine, I have had a few. Once again I specified I wanted a quiet room when booking and repeated the request on arrival. I was assured by the very young receptionist, the room (which she had to look up on a floor plan of the hotel as she didn't know where it was) was exactly that. I had my young son with me so it wasn't ideal when we heard a loud group of men swearing loudly under our window shortly after arriving. I leaned out and asked them to just try and avoid the f word if at all possible - I have no problem with people letting off steam with a few pints but it was then that I realised our room was actually overlooking the entrance to the bar. Hoping it was a one off and trying to be tolerant we shut all the windows and tried to live with it, eventually they drifted away. The following day I buried my father and that night we settled down for what we hoped would be an early night. Loud swearing and shouting was just the start. The courtyard and bar were packed (with a party) and soon loud thumping amplified music began with general yelling and shouting as people got drunker. I rang reception. The young lady told me she "thought" it "should" all be ending in "20 minutes". I rang half an hour later and asked to speak to a manager. "There is no manager, it will be stopping very soon." By 11.15pm I had had enough. "Well I suppose I could move you to a quieter room," she said. We packed everything hurriedly into bags and with my son, exhausted and tearful by this stage, we put our coats on over our pyjamas and walked through the drunken crowd across the courtyard and into a completely different part of the building, which was silent. Next morning the manager, now on duty, apologised, said she had no idea why we hadn't been moved earlier or why we had been put in the noisiest room possible. She refunded one of the nights and said she would look into it. On the way home, to make a miserable experience even worse, we discovered my son had left behind his beloved cuddly toys in all the chaos. I rang to ask the (same young) receptionist to keep them safe and said we would pay for their return, as we knew they were still in the bed. Long story short, they promised to contact the laundry service (I had to suggest they try housekeeping first - the receptionist really didn't seem to know what to do), five phone calls later and despite sending pics of the missing toys and their exact location before being lost, weeks later no one has made even a minimal effort on this - we just got vague assurances they would try to follow it up. My son still cries at night because he thinks they are lost somewhere and that no one cared enough to try to find them. So many errors made and all because of a basic failure to train (or hire) experienced staff. I've now read through the other reviews and seen that this exact problem had already been reported - and not dealt with. That says it all really. Such a shame.

"2 hours sleep. Inexperienced staff can't help with issues “ no management on site it's a Sunday “"

Exmoordog, Dulverton, United Kingdom 12/12/2021

2 hours sleep due to room overlooking a street where all the drunks start fighting when the pubs and clubs kick out , fighting, smashing bottles , police sirens until 3:30 in the morning. No bedroom ventilation, and you can't open windows due to the fighting and shouting, no TV remote “ we don't have any spare “ inexperienced trainees on reception. “ no managers it's a Sunday” Absolutely horrendous stay. Other guests leaving early and complaining. Took my card payment without asking how my stay was and I was told to e-mail a manager. No response yet. My advice is stay elsewhere, like a premier inn for half the price , at least the bedrooms have fresh air and you get to sleep.

"Return Visitor and lived up to most of the expectations"

tonyinthetruck, Weymouth, United Kingdom 12/12/2021

This is a great hotel (And has been for some time), As others have commented the decor is a little tired in places but don't let this put you off the level of cleanliness is second to none and all the rooms are warm spacious and well equipped (Even if it can be a little maze like to find them sometimes !) The only bad points (And most are probably Pandemic related ) Are the limited Breakfast Menu (No Fresh Fruit , And Limited cooked options ?) and a relatively understocked Bar (No real Ales on Draught and a very poor selection of Quality Whiskey)

"Christmas Party 2021"

123Guytbfs25, Salisbury, United Kingdom 12/12/2021

The surroundings and buildings are beautiful, the staff were friendly and professional, the food was great and good value, and the room was nice and festive.Special mentions have to go to Radina who helped organise the whole event and to Chloe, Jenna, Lucy and Ella - who made the day run like clockwork with their polite and timely service. We all had a great time! Thank you!

"Traditional, central and value for money"

DHC h, Slough, United Kingdom 11/12/2021

There is a dearth of good hotels in Salisbury but the Red Lion is a good choice. In the centre close to the market square it dates back to the 13th century. It is not the most modern but the rooms are comfortable and bathrooms are fully equipped. Good breakfast and pleasant helpful staff and prices that are very reasonable.

"working weekend in December"

User 07/12/2021

Not a good place to stay on a Friday and Saturday night during the party season if you need to be at work. Room 31 is above the function room and next door is a pub nightclub so unless your partying this room is not at all suitable for business

"Good location and good value"

User 26/11/2021

The location was very central, our rooms were simple but clean, and the staff were very helpful. Would definitely visit again. WiFi cut out once but other than that, no issues. It's very close to the centre of Salisbury, and check in was very quick and simple. Rooms are a bit old, but they take care of the place so it feels quaint and comforting. Also, the courtyard and the restaurant are quite big, a lot bigger than we initially thought.

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear Z6950BNchristines, I would like to extend my thanks for taking the time to post a review of your recent stay with us. I am pleased to say we are continuing our upgrade programs and within weeks will begin to install new connectivity infrastructure into the hotel to not only increase speed and capacity of our WIFI network, but additional redundancy within our systems. I do hope we will have the opportunity to welcome you back in the future. Sincerely, William

"Overnight visit "

O8817QGmarks, Evercreech, United Kingdom 21/11/2021

Very clean hotel with large rooms. No complaints - all good. Breakfast was great and busy but the staff were fantastic. The two girls that worked the breakfast room were smiley, helpful and efficient. Overall highly recommended

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear 08817QGmarks, Thank you for taking the time to leave feedback for your recent stay. I am glad you enjoyed the breakfast offering and I know the team greatly appreciates the positive comments regarding their level of service. I hope you have a relaxing and festive end to the year and perhaps we will see you in the New Year. Sincerely, William


TonksMeow, Weston super Mare, United Kingdom 20/11/2021

Lovely building but a soulless dining room. Made mistakes with our drinks but a fabulous waitress made the whole evening fun, well done her. Friends heater didn't work. Tight but useful parking spaces. Would syay again as it is central and good balue.

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear TonksMeow, I greatly appreciate you taking the time to post your review regarding your visit with us. I am glad one of our team made your evening enjoyable as I know our team thrives on feedback from our valued guests. I do hope we will have the opportunity to welcome you back in the New Year to see the improvements we are continuing to make in both our public spaces and bedrooms. Sincerely, William

"Not 4 star"

User 18/11/2021

Stayed at the Red Lion for 3 nights, Friday until Monday. We had room 29 which was very tired looking and we were kept awake Friday and Saturday night from the club situated next door. There was no view at all from the only window in the room. It looked out onto neighbouring rooftops with piles of pigeon mess which was disgusting. There was no point in asking for a change of room as the hotel was full. The shower temperature was also very difficult to regulate, going from cold to very hot. For over £500 for the weekend, I expected better. The staff however were very friendly and the location great. Is it a 4 star hotel, definately not. Would I stay again, probably not. Also be aware of a £15 a night parking charge!

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear SueLong66, Please accept my apologies we did not fully meet your expectations during your recent visit with us. While room 29 with its canopied four poster bed and the dormer windows in the vaulted ceiling is one of our most popular rooms, I am sorry you encountered issues during your stay. I would like to thank you for kindly mentioning our team's friendliness as this does mean a great deal to all of us. I do hope you have a happy and festive season ahead. Sincerely, William

"Clive Adlam"

clivea312021, Braintree, United Kingdom 17/11/2021

I was invited by Salisbury's Mayor to join the British Legion Remembrance Day service and to lay a wreath on Salisbury's War Memorial which my father Lt Col Adlam VC had the proud honour to unveil in February 1922. Accompanied by my son Michael we asked at reception that as I could only walk with the aid of 2 sticks were there any ground floor rooms, unfortunately there were not and we were then directed to room 31. We then asked if there were any lifts, unfortunately again, there were not, making our way from reception room 31 appeared to be the furthest of all the rooms available. We then met 3 of our relations who we had not seen since pre covid days in the bar, such was the raucous noise that we had to move to another venue in order to hear ourselves speak. Eventually we settled down for the night only to be kept awake by the loud thumping noise from the adjacent night club until 2 am in the morning. After breakfast, which was excellent, we left the hotel. I would add to all this that during my working life I visited many of the large towns in this country but never in any hotel in which I stayed was I asked to pay a parking fee, when we enquired about parking we were told it was £15 and all were fully booked anyway. We were disgusted with this fee.

"Historical hotel with excellent rooms"

massimobH7459LU, Cleveland, Ohio 14/11/2021

The Red Lion hotel is truly a sure choice, our room was state of the art, great breakfast, and. right in the middle of the city, we also used the bar and the service was excellent at any level. We will surely come back here.

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear massimobH7459LU, Thank you for your kind review and I do hope we will see you again in the near future. Sincerely, William

"Afternoon tea"

buib7, Downton, United Kingdom 12/11/2021

For our wedding anniversary, we treated ourselves to an afternoon tea. Best to book in advance online. The hotel is very welcoming & comfortable. The service was excellent. The tea was great & good VFM. Happy to recommend.

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear buib7, Congratulations on your wedding anniversary. I am delighted we could be part of your special day and I hope you have many more happy ones in the future. Sincerely, William

"Chaotic Breakfast"

User 08/11/2021

Rooms are great, very spacious and clean, bar and staff very accommodating but the experience is let down by the breakfast experience. No organisation and abysmal service and I'm trying not to be harsh.

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear Y5838Clricks, Thank you for taking the time to let us know about your stay with us. Please accept my apologies for the slip in service with your breakfast experience. I do hope we will welcome you back to see the improvements our team is making to increase our levels of service. Kind regards, William

"Army Reunion. "

46Nick36, Burbage, United Kingdom 08/11/2021

Great location near the City centre. Pleasant relaxing building but is in need of an uplift as it's becoming a little tired. Dinner for our large group of 20 was served quickly and efficiently. Ask for a room away from the front of the hotel as the night club opposite can be very noisy.

"Nice stay"

MagnumBatt01, Tucson, Arizona 06/11/2021

Have stayed here before. Very nice. Convenient location. We had a nice room, but was weird, there was a soft spot in the floor near the tub. Made us nervous to stand there. Nice spacious modern room. Staff very friendly and helpful. Breakfast was cooked to order or cold cereal. Very nice yea room. Be sure and ask for a parking spot. Used to be free but they charge now. The car park is very tight. Comfortable bed. Nice work desk for a business trip.

"The perfect getaway!"

haleywildsichi, Winchester, United Kingdom 06/11/2021

We stayed for our two year wedding anniversary. Our suite was incredible! All of the staff were so friendly and helpful and the location is perfect. I wish there was more parking but completely understand why that's not an option. Would highly recommend!

"Tired and Faded"

woodrichard999, Chipping Norton, United Kingdom 04/11/2021

The hotel is a little tired and faded in its decor and furnishings. The staff were polite and helpful and the breakfast offered a good selection. The location is excellent for the centre of town but overall it's faded decor and amenities let the side down

"Did not live up to expectations"

User 04/11/2021

The hotel is quite dated. I stayed in an executive room, which although it had a large bed and more space, that was probably all it had going for it. That said it is the first time I have ever stayed in a hotel where I needed to remake the bed as the sheet did not fully cover the mattress under the pillows. Once I stripped off the duvet I also then saw a large rather uninviting stain on the sheet, which would have been easily seen by housekeeping, but clearly they weren't expecting a guest to strip the bed. Although the sheet was probably clean, they should not have used it with such a stain. On a positive note, the staff were very pleasant and helpful. Overall however, I felt it was very poor value for money, so will not be staying again, unless faced with no other options.

"Best stay ever"

User 02/11/2021

I had the best night at this hotel, the beds were comfy and the room was well organised, my only issues was the shower only because of my height I struggled to get under the shower, apart from that the food was amazing the staff lovely.


Sara L, Marden, United Kingdom 30/10/2021

The hotel is in an old building, but is really well decorated. It was really welcoming and comfortable and had a good vibe. It had a lovely courtyard - though a bit too cold to sit outside. The staff were very friendly and welcoming and were always available to help. Situated in the middle of Salisbury it was very easy to walk everywhere. We hope to return next year

"Red Lion Salisbury"

jushernor, Oslo, Norway 29/10/2021

Ideally situated in the center of the city - our choice accommodation in a twin room on the first floor facing the courtyard suited us fine, nice room and no outside noise. Friendly and helpful staff.

"Disappointing and not good value"

User 19/10/2021

We stayed three nights and came away feeling more tired than we when we arrived, a very disappointing experience. We paid £311 and I struggle to understand why the Red Lion claims to be 4 star. The courtyard is fantastic, a lovely place to sit in the evening and the staff were lovely but overall the place felt tired, gloomy and uncomfortable. The noise from what turned out to be a water pump was so bad that the hotel kindly moved us to another room when we had to endure the noise of the kitchen ventilation outside the window! The racket from the drunk revellers outside until the small hours was horrible too. Add the experience of finding a brown stain on a bath towel, a bath tap that would have taken half an hour to fill a bath and being charged £4.90 for a small bottle of beer because the pipes to the barrels were being cleaned (a pint of beer would have cost less than the bottle!) All rather depressing. We will not be going back.

"Fawlty Towers"

Neil H, Reading, United Kingdom 13/10/2021

We had booked a concert at the Cathedral and decide to make a long weekend of it. Choose this hotel due to mainly to it's central location. We had stayed before with mixed results, the last time just when the current owners had purchased from the family who had owned the hotel for many generations. Sad to say, it has got worse, I would have given a TERRIBLE, but opted for poor due to one redeeming feature, the staff, struggling against the odds. Arrival, we checked in around 6pm having travelled down, only to be told the restaurant was closed due to a function and no food was available for residents. We were given room 46, top floor, directly opposite a nightclub that closes at 2am, finally went quiet at 4am. Exhausted, we went down to breakfast, credit to the Receptionist, our 1am visit to the night porter to complain was passed on and we were moved to room 17 (lovely old room, exposed beams, uneven floor, just what you would expect in an 800+ year old hotel). Day 2 of 3, we booked dinner for our final night for 7.30pm, thinking we would be reasonable and give the restaurant notice. Waste of time, when we arrived back on the 3rd (and last day of our stay) there was a function in the restaurant, we were told it would finish at 7pm, being helpful, we moved our booking back to 8pm, when we arrived, the function had finished, but no effort had been made to clear, we decamped to the bar! Clearly the hotel is under-staffed, management oversight almost non-existent, owners who I would suggest lack any type of vision for the hotel, do they want guests who stay or simple want to cater for functions.

"skydiving 60th Birthday"

K1301TRmark, Beverley, United Kingdom 01/10/2021

999 top room. great location. EXCELLENT STAY. Very well looked after. Evening meal not the best but ok with great service. Breakfast very good and would stay again. booked the hotel because it was recommended through Skydive and was my 60th. Great day after a great week and look forward to returning. Not the best car park but a great courtyard.

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear1301TRmark, On behalf of our team, please accept our thanks for taking the time to place a review regarding your recent stay with us. I am glad you enjoyed your stay and trusting you had an excellent skydiving experience and hope you will come again in the near future to visit us. Kind regards, William W

"4 star? Really?"

User 30/09/2021

The Red Lion is perfectly acceptable, just not four star as listed. Our room was plenty large enough and clean. Breakfast was a reasonable standard. The hotel is well located near to the city centre. However the premises are somewhat shabby - flaking paint and an unprepossessing staircase to our room (I doubt that it was cleaned once during our three day stay). Parking at the hotel is a waste of time. it was overbooked so no space on our arrival and the courtyard is very cramped. Park virtually next door at the public carpark for £10 a day (voucher from reception) and save £5 daily. Reception is hopeless, they tried to charge us for hotel carpark AND public carpark vouchers. Our key card was enabled for the wrong room. Generally unhelpful, albeit polite. The hotel is middle of the road three star. We would not return.

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear martinaA7769ND, Thank you for your review regarding your recent stay with us. I would like to extend our apologies we did not fully meet your expectations and for our reception team's apparent confusion regarding the billing of the parking charges for your stay. We are always trying to improve both our service and our product for our valued guests and I greatly appreciate your time in letting us know about your stay. Sincerely, William W

"Excellent stay 24/9 to 27/9"

casey9960, Whitstable, United Kingdom 28/09/2021

We booked our room for our anniversary and had never stayed at be before Wish we had centrally sited for closeness to everything in salisbury Room spacious and very quiet(49) executive suite All staff very helpful and friendly Quite steep stairs to room but manageable Food served perfect Would recommend very highly but understand that some room experience noise from outside

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear Casey9960, Thank you for your review of your recent stay with us. I am glad you enjoyed your stay with us and I do hope we will see you back again soon to even more of our beautiful area. Sincerely, William W

"Wonderful, quirky hotel with a fabulous courtyard but the parking.........."

pamelah17, Bury, United Kingdom 19/09/2021

Great location in the centre of Salisbury. We stayed midweek (Monday to Thursday) so it was fairly quiet. Breakfast was great, cooked to order and the one evening meal we had here was really good but, even though I notified them well in advance that I have Coeliac's and lactose intolerance, there were no dessert choices available for me. That rather spoiled the first evening as the chef had guaranteed that they would be able to accomodate my dietary needs. So we dined out the other nights. Also the menu choices were quite limited generally but they were having discussions about extending it. The room was comfortable although the stairs getting to it were rather steep and there were a lot of doors to negotiate (a bit of a problem when you are on crutches). The view out of the window was poor, straight into a tiny yard where the air conditioning unit was located, but we were so tired each evening that the noise from it didn't disturb us. Staying in such an old building you expect quirks that a modern hotel wouldn't have and we rather enjoy those but the parking.... We prebooked a space for 3 nights and were not warned just how tiny the spaces are. We have a Kia Sportage and the distance between the columns meant that I had to get out before my husband parked and he had to squeeze out of his door to avoid damaging it (neither of us are large people) and then we had issues getting into the boot to get our luggage as he had to reverse in. There are only 7 spaces and only 3 are fairly open ie no columns but those were always taken (some were staff cars). The car park right next to the hotel costs £10 for 24 hrs but seemed quite safe (we noticed motorbikes left overnight that weren't damaged or stolen) so, if you have a larger car or trouble parking then that might be a better option.

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear Pamelah17, Thank you for taking the time to post your review regarding your recent stay. I am pleased to let you know we have since launched our new menu and have increased our gluten free and vegan options for starters, main courses and even our desserts. I do hope you will be able to come back and visit us again in the future. Sincerely, William W.

"Do not stay on Fridays and Saturdays. Let the buyer beware!"

User 19/09/2021

Terrible experience from the moment we booked. Responded to a 3 nights for two offer for a long weekend - big mistake. They claim to have parking but once we'd booked the hotel (which was none cancellable) we had three emails and two phone calls before we were informed there was no parking available until June next year !! The car park next door is brown street so no way we were leaving it there for 3 days. Night one (Thursday) the room, on front of the hotel, was incredibly noisy until about midnight due to drunks outside the front of the hotel. Night two (Friday) - the night club across the street opened. Enough to wake the dead. Got no sleep until it all stopped at 3am. Why the xxxx are they renting these room on Friday and Saturday nights!! Night three Saturday. Changed rooms and in need of an early night. No hope. Hotel had a wedding on and the function suite is right in the Middle of the hotel. Basically a nice hotel with nice staff but the claims it's quiet and has parking are simply wrong. Our compensation for the worst three nights sleep in a hotel ever … some free drinks. Better than nothing but tbh I won't be staying here again and would advice anyone staying to be aware of the issues.

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear Beertechtravel, Please accept my apologies we did not fully meet your expectations during your visit with us. Our gated car park only has seven car parking spaces which are sold on a first come first serve basis and I am sorry you felt Brown Street car park was not suitable for your needs. I can only apologize for the noise from outside the hotel disturbing your visit with us. Once again, please accept my apologies for not fully meeting your expectations during your visit with us. Sincerely, William W.

"Red Lion Salisbury - What a team!"

Fin C, Enfield, United Kingdom 19/09/2021

The hotel is a beautiful 800 year old building and well worth a visit. The staff were also very helpful during our stay. Even though they were very busy (short staffed following lockdowns) they could have not been more pleasant or helpful. A superb team, and because of that we have rebooked. The food is also good here!

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear Fin C. I would like to extend not only my own, but our team's appreciation for your kind review. We look forward to seeing you again in the future. Sincerely, William W

"Long weekend"

User 18/09/2021

Overall rating lower than could have been due to extremely noisy room. However the hotel resolved this quickly with a move of room. Staff extremely helpful, and coping well despite the problems with staff numbers all hotels are facing. Excellent breakfast.

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear Isanynamenotused, Thank you for taking the time to post your review. I am glad the team were able to resolve the noise issue for you and I will also extend my thanks for your kind comments regarding our staff. I know it means a great deal to our team when their efforts are noted. Sincerely, William W

"Delightful afternoon tea"

Karen O, Northampton, United Kingdom 16/09/2021

We visited the Red Lion for afternoon tea having read great reviews for their dietary options. We were not disappointed. They not only catered for a gluten free member of our party, they also provided a dairy free version and a vegetarian one too! All nine of us had a delicious afternoon tea in a lovely setting. The duty manager Alex was polite, courteous and helpful in our visit and we all enjoyed the food and surroundings.

William Weis, General Manager at Best Western Salisbury Red Lion Hotel, responded to this review
Dear Karen O. Thank you for your review about your afternoon tea with us. I am glad you and your party enjoyed your dining expierence with us and I do hope we will see you again in the future. Sincerely, William W

"Nice wee hotel"

katiemorag94, Edinburgh, United Kingdom 15/09/2021

Very nice wee hotel, situated close to all the main Salisbury attractions. Room was a little dated in terms of decor and there was a little but of a smell in the corridor but presume this was due to the age of the building. Breakfast was really good and they had plenty of alternatives for milk which is nice as most places only have one other. Bar was nice and clean too, drink was reasonably priced and staff were lovely, If visiting, note that there is very little parking available but there is a pay and display car park just around the corner, 24 hour vouchers can be purchased from reception for £10 so this isn't a major issue. Only thing I can really grumble about is the fact that the shower took forever to heat up but didn't stop heating up, I like a hot shower but the water ended up scalding and had to adjust the temp back down and step out of the spray whilst it cooled back down to a temp I could stand! Other than that minor wee thing, it was a perfectly lovely hotel.

"DREADFUL: Undermines the Best Western brand"

Iain D, London, United Kingdom 13/09/2021

This is a nightmare of an hotel. It started with it failing to tell us it could not provide the requested parking space and then failing to reply to related queries until chased. There was no arrival welcome or offering of information about room cleaning, dinner or breakfast booking. The lift was not working but no help was offered to get luggage up steep stairs.The waitress couldn't answer a standard diabetic question about the sugar content of sauces and said the chef couldn't either (So the chef does not know what is in his own sauces!!!) No-one offered us puddings before the kitchen closed. The wrong wine was brought. Although no-one else was waiting it took 6 minutes standing around to be noticed and seated for breakfast There was no hot water and the duty manager failed to grab the problem and sort it. Despite promises we only found out we were changing rooms when the key to the first stopped working. No help was offered to move luggage to the new (and very noisy) room. Both rooms were hot and stuffy.The final bill was incomprehensible to both us and the Operations Manager. We had been promised a reduction because of the lack of hot water but, far from a reduction, as far as she could make out it appeared we had been charged twice for accommodation and food and 50% on top of the wine cost. Worse my credit card had already been debited - before I had seen, never mind approved, the total. The Ops Manager said that given all that had gone wrong she would void the bill and refund all charges. A week later no refund has been made and the Ops Manager is not replying to emails. This was supposed to be a relaxing visit to a fine city. Instead we ended up frazzled having squandered time trying to get basic service. What a place!!!

"Great hotel with excellent customer service "

Jo M, Westcliff-on-Sea, United Kingdom 12/09/2021

All the staff we encountered at the hotel were excellent. The room we were given was tiny with the bed against the wall. This was not ideal as were staying for 3 nights and it was very claustrophobic. When I explained this to the manager, she went to great lengths to help and changed our room by the next day. We were out for the day but she rang me to inform that she had managed to change our room. We enjoyed our stay at the Red Lion.

"The manager said she wasn't here last night, we replied we wish we weren't either!"

AliWevesham, Evesham, United Kingdom 12/09/2021

Total disaster from start to finish!! Shouty man in reception, felt sorry for staff but soon realised why. Let into car park where we had booked a space, no spaces. Rooms stank of cigarette smoke and dirty bathroom. Rang to reception, 40 minutes wait, manager walked past but he was ‘busy'. Our friends were upgraded. They had no mugs, we had no remote control, told to change channels by the button. Are we stuck in the 80's? Dinner in bar, very loud midwife party in, couldn't hear ourselves think. 1 main course never arrived despite checking with waiter 3 times that he had the order. It was like faulty towers. £130 pounds a room. You must be joking. We had a discount but that is a night we will never get back.

"Dont stay"

User 08/09/2021

The location of this hotel is superb, staff are plesant, beds comfortable, lovely courtyard However...I understand that this is a very old and incredibly unique building, the rooms are intensely hot, we had to open our room door to hallway to let draft in. There is no water pressure in the shower, dont use much soap or you wont get it off. One of the windows in the hallway had no glass. The floor to the entrance of the part of the hotel we stayed in was fifthy. The whole place needs to be ripped apart from top to bottom really. It has so much potential. I have stayed in many Best Westerns and they have always been excellent. But sadly not this one. I would not stay here again, and would not advise anyone else to. It is sad because it has so much potential.

"Best Western Red Lion Salisbury"

lmgillhome, Aylesbury, United Kingdom 04/09/2021

Good stay in pleasant surroundings. Small but excellent excellent dinner menu Did not have breakfast. Very quiet when we visited. Clean room but a tad chilly. Parking garage a nightmare for all but the smallest car. Convenient for Cathedral and lively town centre.

"Fantastic weekend with my family"

skiduckUk, Andover, United Kingdom 03/09/2021

Not the best location in Salisbury for parking and a quiet night on weekends but don't let that distract you away from the hospitality and food on offer. The rooms are pretty good, we stayed in superiors and there was enough room to swing 7 cats. Service is difficult during this time but can't complain at all, the staff were magnificent, if you had a problem then talk reasonably to them and they will sort it out. There were some people that demanded to be pampered but wouldn't tolerate an acceptable compromise (see 1 star review below). I was behind this couple and they behaved appalling to the staff, they had one of the receptionist in tears. The staff offered them another room but not enough for these "entitled" people. Food was pretty good, I'm a bit of a posh foody but would definitely eat the menu again. I recommend the beet or salmon starter, wings were awesome but had to leave some. Afternoon tea is a must but bring a doggy bag, it's well worth it. In conclusion, I can't fault the staff and the accommodation, the food nor the ambience. Yes, there is a downside being close to the hub of Salisbury Nightlife at weekends but unless a crime is being committed then it's just people having fun and you can close your windows, put the TV up or bring ear plugs.

"Lovely old place to stay in central Salisbury"

255060Victoria, Reading, United Kingdom 02/09/2021

The reason I didn't give this a top rating is because I had problems with the room I stayed in and no internet. But the actual hotel is really lovely and I wish I'd had a bigger and better room but it is not a cheap hotel. I had to go downstairs into the restaurant/bar area for an internet connection and my room overlooked the carpark next door with a noisy generator below going on and off all night, it was a hot room so I couldn't close the window. The food for breakfast was also very average and I expected a lot better for such a well known hotel. The courtyard outside is gorgeous and really lovely to sit outside and relax, and even though it is only a few minutes walk into the city centre, it is very quiet. The staff were superb, especially considering they are short staffed, always polite and very helpful. I was sitting in reception with my computer and I heard an obnoxious man come in complaining that he couldn't park in the hotel carpark. The reception staff were so patient and never got angry at all, I felt like going out and telling him off! You have to prebook their carpark because there is only 6 spaces available but the carpark next door is only a 3 min walk. It's an old hotel so it doesn't have the same space around it as modern hotels. I would stay there again if I had a better room...when I have more money in my wallet. This 800+year old hotel has a lovely atmosphere but the 60+year old Mermaid Inn in Rye, Sussex has a better ambience within it...albeit the Mermaid's walls are paper thin!

"Had to leave this hotel due to extreme noise"

Manutid, Salisbury, United Kingdom 02/09/2021

Still waiting our refund after leaving this hotel late in the evening due to constant loud noise. We were also unable to Check in at allotted time and had to wait an hour before accessing our room. No manager on site to help and no other rooms available for us to move to.

"Morning coffee"

RMSalisbury, Salisbury, United Kingdom 30/08/2021

Out with family for coffee and needed a calm and comfortable location. Coffee was delicious, service was A*, and lounge was very comfortable. Perfect place, with staff being friendly and approachable. Would definitely recommend and visit again.

"Unbelievably Noisy, no manager to help"

Lisa3076, Salisbury, United Kingdom 29/08/2021

We are currently staying at the red lion in Salisbury for what should have been a relaxing evening but what has infact turned into a total nightmare. Our room wasn't ready when we arrived and it took a further hour before we could finally gain access to our room. Since getting into our room we have had to put up with constant noise of the hot water tank/boiler going on and off every few minutes.. After speaking to reception and asking to be moved we have been told they are fully booked and the manager isn't available for us to talk to until after breakfast tomorrow. Sadly I cannot attach our video where we have captured the loudness of the noise we are experiencing. Avoid room 46 at all cost.

"A nice hotel, but beware noise and service issues."

User 29/08/2021

I don't think this is a bad hotel per se, I think we may have simply had bad luck, but our room was not allocated as promised, we had a bad experience in the restaurant waiting more than an hour for our main courses, and we were kept awake in our room (Nr 1) until 2am by music and talking from the hotel courtyard.

"Lovely staff very clean but soooo noisy"

Helena P, Leatherhead, United Kingdom 23/08/2021

We found all the staff friendly and helpful ,. We enjoyed our meal in the evening as Alex was so friendly .he is very good with people and judged those who wanted to chat and those who did not . Our room was clean and plenty of space for our belongings .our bathroom is very new and lovely but water pressure very low ,my shower was a dribble and the bath ran very very slowly .the major problem is the outside road outside with motorbikes apparently without exhaust going past even between 3 and 7 am ,the windows are double glazed but it was till very noisy and the room was too warm . It would-take quad glazing and good aircon to solve this problem . A real puty as the staff are working hard

"Avoid - nothing like the website pictures"

JDawes93, Brentwood, United Kingdom 23/08/2021

My partner and I booked for two nights to attend a wedding after looking at the website and seeing classic rooms with large beds and rooms with a nice mix of classic and modern styles. After receiving our key card we made our way to our room and we're in shock as soon as the door opened. No sign of the large beds or clean living space. Instead we were greeted with an extremely dated and tired room. Everything from the bed frame to the wardrobe looked as though it could collapse at any point. I went down to the reception area to complain that the room looked nothing like the pictures advertised. I was told that due to the age of the hotel every room is different and that there was nothing they could do (I got the impression this was not the first complaint they had had). They said they can send someone up the next day to have a look at the wardrobe, but very little could be done to salvage the trip. I advised I couldn't confirm if we would be staying the night as my partner felt unsafe but the man on reception responded with “well it's going to be a lot harder to find somewhere else at this time”. Avoid like the plague, spend your money elsewhere that will actually provide you with a room that they advertise. See attached website pictures and the room we were provided with for comparison.

"Shocking experience"

hellmann250, Gomersal, United Kingdom 21/08/2021

Beautiful building, very central - but that's were the fun stops. Receptionists - if available - arrogant, security door and room key didn't work - electrician had to come twice to let me in. No housekeeping at all!!! Very very slow service at bar and breakfast. No value for money, never again.

"What you'd expect from a 'Spoons"

Wahaay, London, United Kingdom 20/08/2021

As we were a last minute booking we probably didn't get the best room available but it was okay and not bad value for the money. The common complaint on here about stuffy rooms and poor ventilation is correct and confirmed to me by a member of staff. Windows were sealed and the A/C system clearly isn't good for purpose - we solved the issue by removing the far too thick duvet from the cover and also remade the bed properly each day after the room was cleaned to prevent the sheets from becoming a tangled mess - clearly hospital corners are a thing of the past. Our room was quiet with no noise from either the street or busy bar below. And the bathroom with rainfall shower head excellent. And the staff were as helpful as they could be in the circumstances. But it wouldn't take much effort by Wetherspoons to improve some of the more negative reviews on here. Even just by allowing guests to open a window.They've been doing that at the Red Lion quite successfully for hundreds of years before Timbo moved in...

"Oh dear"

User 18/08/2021

Stayed for a single night (thankfully). At reception I asked if breakfast was included - the answer, initially a shrug of the shoulders followed by “no”. No effort to offer me breakfast or reserve a table for dinner. Room was very tired, loose tap on the basin and leaky shower door.

"Had a wedding here"

User 16/08/2021

Had a wedding here with 50 guests and most of them staying at the hotel including us. Everyone liked their rooms and enjoyed the lovely range of food at breakfast, the staff couldn't have been more friendly and helpful and the restaurant served some pretty superb food. The standard of cleanliness was high and overall we had a pretty awesome time. Wedding was in March 2020 but selection of dates on tripadvisor don't allow us to select March 2020.

"Very Disappointing"

User 16/08/2021

Parking area (some of which is under the building) filled with rubbish bags and old matresses etc. (looked totally illegal). Room clean, but constant knocking of water pipes; for perhaps 80% of occupancy. Breakfast totally disorganised and gave up in the end (after 50 minutes without being offered even a cofffe or, acutually seeing anybody). Went into town for breakfast and cancelled the next morning's booking. Free pour measures in the bar (interesting!). Reception (whose pre-sale service had been very good) was a nightmare, discussed breakfast fiasco and offered various discounts: all forgotten on checkout and struggled to sort it out again . I am not a moaner tbh, and never left a review like this before, but it was a diasappointing experience. Memo to self: stars are awarded on a checklist of facilities not quality of service etc. What a shame, could be a wonderful palce to stay if only the basics were sorted out. Advice: think twice before booking.

"great place"

User 16/08/2021

lovely hotel in perfect location. great staff, perfect breakfast. would definitely recommend. didnt use hotel carpark as cost 15 pound per day but was given scratch card for car park literally next door and cost 10 pound which covered our 4 day

"Disappointing experience"

User 13/08/2021

Good location the only positive. Not a 4 star hotel, drab decor, poor customer service staff. Parking stated is only 8 spaces and cost £15 per night. Be careful as difficult to get in and out and saw 2 cars scrape the walls

"Good for overnight stays"

edwardr821, Weyhill, United Kingdom 09/08/2021

The check-inwas a good experience and so was the checking out. Very kind and friendly staff. The room was clean and tidy and all the facilities worked. If staying over night in the Salisbury again I would stay here.

"Tired, run down, poor facilities but excellent staff"

User 08/08/2021

The staff are the only good aspect of the hotel and always appear happy, pleasant and helpful and are a credit to Best Western, but unfortunately Best Western doesn't invest in the hotel - it is tired and rundown. We stayed for 3 nights and didn't get any sleep due to the noise, poor ventilation and roasting hot rooms with nearly non-existent water pressure making getting a shower near impossible. The rooms are extremely hot, with windows that could do with a good clean. If you are in a room that faces out onto Brown Street you will not get any sleep. If you leave windows open due to heat you will get constant traffic noise - if you close them you will roast and it makes very little difference as windows are single glazed. There is a club opposite that has people outside shouting, singing snd dropping bottles till 3 a.m and opposite the hotel is the Cathedral Hotel that has the towns most popular club with long queues of revellers waiting to party till the early hours. The shower is the worst shower I have ever used the water doesn't even rinse shampoo out it is so weak, standing in the rain would be more effective! Best Western desperately needs to update this hotel and invest some money and TLC to give it a facelift. As a brand they are lucky to have the staff they have but need to update it to look after customers. The location is good and central for walking around town snd visiting cathedral. Food in the restaurant was good quality but there are plenty of good restaurants in town too. I've used Best Western once before and that was shabby too, I'm beginning to think it is Best Western - it's put me off staying in BW again.

"Checked out after 20 minutes - avoid this hotel."

MikeLeaman, Bristol, United Kingdom 08/08/2021

We were extremely disappointed with our recent visit to the Red Lion in Salisbury. My wife and I had booked the Seamstress Suite for our 5 year wedding anniversary. We checked out without 20 minutes of our arrival. There was literally a window missing in the hotel room. The window had clearly been smashed at some point prior to our arrival - there were nails and screws sticking out of the woodwork. Someone had attempted to place a plastic screen there, but this was flimsy and fell off as soon as the wind blew into the room. We were not told about this prior to our arrival in the room and when we went to question the staff at the desk they offered no apology, no explanation, and didn't seem to care or want to investigate this extremely dangerous situation any further. Avoid this hotel at all costs.

"Poor night sleep"

338debsm, Nelson, United Kingdom 01/08/2021

Checking in was easy, the entrance with the vines is lovely. We was advised on arrival we wouldn't be able to eat in the hotel restaurant that evening as there was a wedding reception, which was fine. Slightly annoying we had to park our car in a public car park behind the hotel, Hubby didn't like the car not being nearby. We ate out in the city, and returned to the hotel for drinks….staff were Helpful and cheerful…we later requested 2 bags of crisps and only 1 flavour was available. The bar area was tired and slightly run down. Now the room! The room was basic, but reasonably clean. Tea making facilities, Iron and ironing board, tv etc. Bed was reasonable…the room has no air conditioning, so was far too hot in July The room number 73 over looks the main road and must be on route from every local pub….up until 3am there was singing, shouting, traffic, police sirens, and 1 fight. I can honestly say this was the worse night I have ever had in a hotel, if we were staying longer than 1 night, I would requested to move rooms. Due to the noise, only 2 stars….sorry Best Western.

"Good location reception needs more staff"

User 27/07/2021

Lovely room, great nights sleep. Fantastic location and most staff lovely and helpful. Only frustrating thing was having to wait on 4 separate occasions for over 10 minutes on just an overnight stay for the receptionist to finish a phone call before being served, despite another member of staff sitting next to them. They need either more staff or someone that takes the phone calls. When we arrived we were invited to use the back gate to the hotel as had to park in the brown street public car park due to their lack of space, however on leaving and asking to use the back gate the receiption manager Claire said she would ALLOW us to use this exit then did not open it so again we stood waiting. Some consistency is clearly needed. This has tainted my stay and doesn't add up to a AA 4 start service so should be looked at.

"Helpful staff, very poor facilities"

Laura S, Guildford, United Kingdom 27/07/2021

An overnight stay here was very disappointing. Initial mix up over room was sorted out but rather slowly and we had to phone down three times to get any info. New room faced very noisy street. Room very stuffy. Getting new toilet rolls took far too long and milk was off. And the shower was a trickle.

"Tired, run-down hotel with brilliant staff"

Rebecca F, Portsmouth, United Kingdom 26/07/2021

Firstly, the staff at this hotel are an absolute credit to Best Western. They seem happy, are always pleased to help and you can often hear them cheerily chattering away to each other while they get on with work - while providing excellent service. I would work here! The hotel, though, really let them down. I stay at this hotel for business and so all I want is a good night's sleep and a shower in the morning. Both are hard to come by. The rooms are currently extremely hot, with windows that won't shut or won't stay open. If you are lucky enough to face the courtyard you will be treated to a quiet night - if not, you will have to choose between shutting the window (barely making a difference to the noise) and roasting, or having the window open and being treated to very loud traffic and outdoor noise. The shower is the worst shower I have ever used, including my Mum's weak electric shower, replaced in 1999. Incredibly difficult even to rinse off - I would be better off standing in the rain (if there was any). Really frustrating before a day of meetings to barely be able to get a good wash. If this were a small boutique hotel, I would be a lot kinder about these issues. But Best Western desperately needs to do something about this beautiful hotel and give it a good facelift. For the same price, or cheaper, the Premier Inn provides cool, well insulated, quiet rooms with excellent water pressure at any time of day. Hopefully, Best Western renovates this hotel and allow it to reach its considerable potential - it's already got the staff nailed!

"Shocking hotel"

Alison B, Harrogate, United Kingdom 25/07/2021

Stayed here for 2 nights , cant believe they have it as a 4 star hotel , I wouldn't give it 1 star , needs knocking down and starting again , room was tiny with a tiny shower and bed , windows wouldn't shut , carpets filthy . Cant believe its 100 pound a night , at least dick turpin wore a mask! The only good thing about it was the staff very friendly .

"Excellent breakfast"

suew131, Brighton, United Kingdom 25/07/2021

Very helpful staff. Made to feel at home. Spacious clean room. A free dinner was included on the first night of my booking package but we had a prior engagement so the reception swapped it to the next night which was much appreciated. Very good food served on warm plates and top notch breakfast. Value for money.

"Lovely afternoon tea!"

White_Hyacinth, Wiltshire 23/07/2021

I visited with 3 friends (and a baby!) for afternoon tea. The food was lovely and we were well looked after by the staff. Reasonably priced for what we had too. I would recommend. I look forward to the next time! Thank you.

"Beautiful Charming Hotel"

michellew867, Portsmouth, United Kingdom 23/07/2021

This hotel is one of the most charming and quaint hotels we have stayed in, it feels like you're a million miles away from it all yet it is situated right in the centre of everything. We go away for quite a few weekend trips in the UK and this is definitely now one of our favourites and have already booked to return in October with other family members. Food is really good and the hotel staff are very helpful. Please before you leave a horrible review remember we are still in the middle of a pandemic and every establishment is struggling with staff but with a little patience everyone can have an enjoyable stay. Would highly recommend this hotel, and already have told so many people about this hidden treasure, love the fact that every room is different and it still maintains its original features. Cant wait until we are back again in October, if we have the chance to come again before October we definitely will be back.

"Night away"

User 22/07/2021

We stayed at the lion and we didn't arrive til 8.30pm as I had to work but the staff offered to get the chief to cook us something it wasn't a problem the bar opened til late and everyone was very helpful will return next month thank you all

"4 star? Really?"

Marlortravellers, Felixstowe, United Kingdom 19/07/2021

The hotel is generally of an acceptable standard. Breakfast is okay. The room was reasonably sized and clean, albeit not serviced during our three night stay. However the hotel is generally shabby and in need of TLC. The staircase to our room was distinctly unwelcoming - I doubt it was cleaned at all during our stay. Don't use the hotel carpark. it seems to be regularly overbooked, is extremely cramped and costs £15 per night compared to £10 daily at the public carpark almost next door (vouchers from reception). Reception is hopeless. They tried to charge us for the hotel carpark AND public carpark vouchers. Our room card was wrongly encoded - not what you want on arrival after a tiring day. They were always polite but unhelpful. The Red Lion is really a middle of the road three star. We would not return to this hotel.


Wolves222, Wombourne, United Kingdom 19/07/2021

The hotel is dull, dark , dirty ,rundown and depressing. We checked in and checked out 10mins later having checked our room. Which was all of the above , smelling of smoke and brown stayed bedding. The receptionist was very pleasent and polite and sad / disappointed at our decision to leave. Come on Red Lion you were OK once.....unfortunately not now.

"High calibre staff make all the difference"

DavidTheJones, London, United Kingdom 04/07/2021

A very nice hotel in an excellent location. If you're visiting Salisbury, you couldn't ask for anything better. The room was spacious and spotlessly clean and I slept very well. The courtyard and bar are very pleasant spots for a drink and the food is good. What made it a five star stay was the helpful and friendly approach of the staff. Highly recommended.

"So much potential wasted"

Vilhjalmur E, Bournemouth, United Kingdom 27/06/2021

Such good location and beautiful courtyard and lounge area is getting absolutely wasted by outdated rooms and uninterested and indifferent staff. We arrived into the beautiful courtyard and walked into the reception where one employee was busy on the phone. We waited for a decent amount of time before another employee finally noticed us waiting and decided to step behind the reception desk and check us in. The lift was out of order and having carried two heavy suitcases up the stairs to the first floor where we were told our room was, walking the whole floor searching for our room, we discovered that our room was actually on the second floor. Up another flight of stairs we go, trying to figure out the maze this hotel is, we have to go up another half flight of stairs and down again to finally find our room. When entering the room we thought we were on hidden camera. No picture had shown this type of outdated, heavy dark furniture, warm and damp room. There was an almost 2 inch gap at the bottom of the door into our room. The huge and heavy curtains were so dirty I couldn't believe my own eyes. It had so many dead flies smeared all over as did the window (that was unclosable). Toilet only flushed when it felt like it. Water pressure in shower was so weak that it didn't wash out shampoo. Had a 'Cold' tap that was warm and 'Hot' tap that was scorching. I could go on and on. Two issues we had with the staff. The first being that when sat in the courtyard enjoying the poor selection of wine and beer, it proved impossible to get service for drink number two. Four waiters stood at the bar (where no one was sat) and those that brought drinks outside were not looking to take orders and completely ignored other tables. The second issue is the night staff. We had dinner and drinks with friends in the city and arrived back at the hotel around midnight. We rang the bell outside the gate and waited for ages for a member of staff to arrive by foot and unlock the gate with a key (!) just to let us in. When we came back to our room, it was like a sauna. The heat was unbearable and my wife walked down to the reception to ask for an electric fan. There was no one at the reception, my wife waited for over 10 minutes, at one point shouting for attention, and then had to return to our room empty handed. Biggest advice I can give any potential visitors, is to ask for the rooms in the pictures.

"What the Americans would call quaint"

mozart21, Crowland, United Kingdom 25/06/2021

A very pleasant old hotel close to the centre of the town and most helpfully adjacent to a large car park. Built around a central courtyard rooms up and down various annexes. The courtyard has tables for drinks and meals and really is a haven. Rooms fairly unremarkable. Clean, everything works. Staff very helpful. Fairly priced for a weekend stay.

"Historic in teh heart of the city"

yvette935, Taunton, United Kingdom 24/06/2021

Lovely ancient building with olde world charm and excellent modern styling in bedrooms. Feels friendly and homely and not at all pretentious. I left my phone chrager and was told (following a call the next day) that it would be packaged up and sent immediately. Wow.

"Disappointing one night stay"

Viktoria K, Portsmouth, United Kingdom 21/06/2021

We opted for a superior room with extra large double bed as a weekend away treat for single night. We paid £140 and were disappointed. We stayed in room 42. The room and bathroom were large but must have been decorated at least 80 years ago. Everything was drab and old fashioned and very used and room smelled very musty. Bed was two singles pushed together. Bath silicone was mouldy. Pink floral tiles all over. The communal areas were also long overdue a redecoration. Staff were not really professional. We waited to be seated for breakfast, as the big sign by entrance asked you too, for about 10 minutes with staff walking past and not saying anything. Eventually told we can sit anywhere. Maybe remove the sign? Warm breakfast took a very long time to arrive and was of mediocre quality. Bar was closed in evening (Saturday 19 June) and other drinking venue (lobby?) had a poor atmosphere. The entrance courtyard and other features of the building were beautiful though and lots of historic old features but these did not make up for everything else. Generally disappointed especially for price paid and would not stay again.

"Lovely stay"

Rachael H, Reading, United Kingdom 20/06/2021

Just returned from a one night stay at The Red Lion, Salisbury. For parking we left the car on Culver Steet car park less than 5 minutes walk from the hotel. The hotel is a very old hotel but much has been done to bring it up to date. The bedroom we stayed in, a superior double, was plenty big enough and clean. The bathroom was lovely with its roll top bath and separate shower cubicle. Our bedroom overlooked the road outside and there was a bar which caused a lot of noise until about 2am. Though I didn't sleep well because of this, it's not the fault of the hotel and at least these people were out having fun. The lady on reception when we checked in was lovely and helped play along with the surprise I'd planned for my husband. Her acting skills were fantastic and she didn't let on that he was in for a skydive the next day (which didn't happen due to bad weather unfortunately) I have given this a 4 star because the service at breakfast was very slow. The hotel were very kind at apologising and refunding the cost of our breakfasts but as guests it's never nice to feel like you've been forgotten. Apart from that the hotel is in a great location and I'd say doing a brilliant job in these covid times.

"No wifi, lift out of service, poor quality breakfast"

CasparJohn, Edenbridge, United Kingdom 20/06/2021

We paid £130 for one nightI to find a hotel that appeared to be running for the benefit of the staff rather than customers. Restaurant closed at eight, couldn't use stairwell most convenient to room. Instead had to walk up and down multiple flights of badly signposted stairs to locate room. Disinterested staff. Breakfast was inattentive table service, wrong juice delivered, not asked if we wanted anything after pastries desolately dumped on table. Waiter didn't return. And neither will we. Shame.

"Very simple …avoid"

63stuartn, Royal Tunbridge Wells, United Kingdom 17/06/2021

Looks very impressive from the outside, but how this hotel sells itself being 4 stars is a mystery. Checked into a stuffy room paying extra for a larger bed (two single beds pushed together) with windows that hardly opened onto a noisy road. Noticed that besides the kettle there where only two paper cups with a just a couple of tea, coffee sugar etc. No glasses, spoons etc. Later queried this with reception & told they didn't leave porcelain cups or glasses in rooms due to covid? Understandable, but then more than happy to serve me drinks in the bar so don't understand there position here. The bathroom had cracked tiles, paint peeling off doors and dirt in the sinks and walls. The shower was pathetic with water just about dribbling out. Stains on the carpet and how they have the cheek to charge over £100.00 a night is laughable. Avoid room 72 as on top of the hotels own car park so noise with metal games opening and closing and if you do book in advance for car parking double check as they “forgot” about our advanced booking. Luckily we where only staying one night, and would avoid eating in the conservatory as again dirty. Clearly they had been doing Maintenance work as the dust from drilling was still on the floor alongside the dead house plants which sums the place up as clearly no attention to detail and lack of care. Again this is a 4 star hotel???? Bought these points to the receptionist again when departing who really didn't care and said that we had already paid in advance - lesson learnt there! Salisbury is a lovely city, but avoid the Red Lion and hope from the photos the hotel management look into this.

"Avoid this Hotel"

User 17/06/2021

Booked a room with shower. On arrival on Mon 14th June, room 30 seemed OK. The following morning tried the shower, but it didn't work. Would never work. The temperature regulator had been removed and the water supply turned off. When I spoke to receptionist, she wouldn't make eye contact and tried to change the subject. This hotel deliberately and wilfully allocated a room without a workable shower without notifying us. If you want to be disrespected and treated with contempt go here. If not AVOID!

"Avoid this hotel"

User 14/06/2021

A tacky dated dark room...noisy from the street below and the bins which were regularly filled late into the night..sheets to small for bed and stained. The whole hotel appears tired and as if no money has been re invested into it for a very long time.

"Great afternoon tea"

User 14/06/2021

A large group of us had afternoon tea yesterday at the Red lion. The food was lovely, a good selection of cakes and sandwiches and tasty scones. The gluten free food was equally plentiful and we all went home with leftovers. There was a selection of teas and milks and also coffee and we were told just to ask when we wanted more. The waiting staff were very attentive and nobody rushed us to leave; we had a really enjoyable afternoon.

"Afternoon tea"

User 13/06/2021

I took a friend for afternoon tea at the Red Lion. A lovely courtyard and setting, but how disappointing was the afternoon tea. A poor choice of common teas, No hot water to top up the teapots, the cups were plain and almost chunky, the sort you might buy at Tesco's, the thick sliced white cottony bread may also have come from Tesco's, the butter didn't taste like real butter nor did it look like it. The cheese I ordered was sort of precut squares, the ham was precut thin tasteless stuff. Only 3 sandwiches each. Let's move onto the cakes, they were presented on a boringly plain cake stand, the cakes were jostled on the stand with some of the raspberry decorations missing. It looked like a blob of lemon curd in a pre bought tart case, I think they should have made a lemon custard at the least. But I must say, the scones were good. The jam was in little jars which you can buy in the cash and carry, the Cornish cream also the same. It was all very disappointing, not the dainty affair it should be, all just plonked on and apart from the actual scones, it all seemed as it had come from the supermarket. This is just my honest opinion. I would not return. But it looks a nice hotel. The waiter was very attentive and polite. Lastly, I would have been nice if the hotel could ban people from smoking at the tables, I know it was outside but someone smoked 4 cigarettes on the table next to us while we were there.

"Charged twice"

User 04/06/2021

The hotel is fine, it is a 3 stars hotel. Breakfast you can avoid if you can, no worth. People are as useful and nice. Great courtyard. The shower was not working Bed for my daughter was very hard, I have been charged twice and still disputing. I don't think we will go back again

"Beautiful courtyard but tired room"

Lorraine G, Liphook, United Kingdom 04/06/2021

We stayed recently and whilst the room was OK it definitely wasn't a great stay. There was rust on the shower rail and black mold under the handle in the bath. The bathroom floor was stained with a strange red colour and the fittings were tired. The room was big but tired, it needs decorating. The facilities were lacking, even with Covid, there was no care with tea, coffee etc.

"Excellent location, food and service"

RodneyfromLondon, London, United Kingdom 31/05/2021

I stayed at the Red Lion for the night of 27/28 May 2021. Because of the pandemic, there were few guests, but the hotel was fully booked for the Bank Holiday Weekend after my departure. The Red Lion is an excellent example of the “Best” in Best Western: centrally located, historic and picturesque (photos of the exterior and the courtyard). The staff – all new after the pandemic – were friendly, understanding, helpful and humorous. Because the Red Lion is old, the rooms are, I suspect, far from uniform. Mine, no. 22, was spacious, clean and quiet. The decoration was tasteful, making good use of older elements, notably the fireplace (photo). The bed (photos) was comfortable, but the luggage holder (photo) was too small, especially as the clock/radio had been placed on it. I forgot to tell the staff that the clock was still set to GMT, presumably because of the pandemic. I tried to change the time myself, but the button labels (e.g. “dock” [NOT “clock”]) were meaningless without an instruction booklet. The wardrobe was more than big enough. The desk area was also big enough, but not the desk (photo). The WiFi was easy to access. but the lighting was barely adequate. The bathroom (photo) more than adequate, with a generous supply of hot water. I booked the dinner, bed and breakfast offer and was glad I did so. The dining area was varied (photos), and so were the menus. Just about all tastes were catered for at both dinner and breakfast. A copy of the breakfast menu is attached.

"Lovely friendly professional staff."

janebeth60, Cowbridge, United Kingdom 23/05/2021

I will start by saying that every one of the staff were absolutely lovely, the room was very nice and the meal we had there was well cooked and presented and good value for money. Its an old, quirky hotel and had some charm which is what we were looking for however it is a bit shabby in places though it looks like work is being done to improve the hotel. Would we stay there again? Definately yes.


User 23/05/2021

Having compared photos of this hotel with others in the area it looked the best by far. Hotel bedroom was clean and comfortable and staff were absolutely fine. That's were it stopped. The rest of the hotel was shabby. Doors on bedroom doors were scratched and scuffed. The reception area is a disgrace, electric wires hanging down in the corner does not create a good impression. Very disappointed.

"Urgent accommodation "

Michelle B, Barnsley, United Kingdom 02/05/2021

My 17 year old son is based at Larkhill as he is in the army, we had to drop him back off and had to book a hotel stay due to distance from home. We had booked into another hotel and I had rang to confirm that it was OK to stay due to travel restriction, they said it was fine. On arrival I was told I wasn't allowed to stay and my letter to travel wasn't good enough (direct letter from army) after trying to argue my case I decided to leave. Walked over the road and found this little gem. Kieran on the desk is a credit to your company. He checked our letter and checked us in with no issues. I explained that I had to fetch my other 2 children as they were too young to be left at home alone. Booked into room 61 and it is spotless. I cant thank you enough for saving us another 6 hour drive home. Thank you

"Warm, welcoming professional staff"

User 05/04/2021

As a key worker I did not have a choice of where to stay during lockdown, but consider myself extremely lucky to be booked into the Red Lion. It's like a home away from home- everyone is super friendly, very accommodating and helpful and have gone out of their way to make me feel welcome and as comfortable as possible. For anyone staying in Salisbury there is no place better.

"This is not a four star hotel."

User 30/03/2021

My experience at The Red Lion was not a positive one, firstly upon booking I was greeted with a phone call from a rather stern receptionist demanding documents. ‘No thanks' for booking my stay at their apparently four-star hotel. Now, I know during this third lock-down, we are only meant to be staying at hotels if you are moving or for urgent work purposes and I was moving. I am happy to provide evidence to a degree, but rather stern receptionist wanted solicitor documents, which as I pointed out had nothing to do with the Red Lion, they are not the government and surely this breaks GDPR rules? I sent her a letter from my new residence about my booking, apparently this was not enough, I still needed more evidence, solicitor evidence apparently. ‘What solicitor evidence', I probed, she was not sure. In the end I had to get a letter from my landlady. Now, whilst I understand this isn't ordinary times, this could have been handled with grace, isn't this a four star hotel, shouldn't reception been a bit polite? Anyway, I finally got into this four start hotel, unfortunately lifts were not working and the hotel had blocked off the easy entrance to my first floor room for staff only (why do staff get to use the easy entrance?), which meant I had to carry four heavy moving bags through a rat warren to get to my room, when I could have taken one flight of stairs directly from reception to my room. My room interiors were fine. However, on further inspection the window was broken and kept opening, I noticed that there was a coffee stick system being used to try and jam it closed, but this did not work and it kept on opening. My lovely neighbour upstairs was also very loud, lots of loud walking very early or late at night and my lovely neighbour liked to play his TV very loudly, it was so bad one night that I had to call reception to ask them, to ask him, to turn it down. I was greeted with the same stern receptionist, who wanted me, the guest to go and ask him to turn it down, apparently it was too awkward for her to ask. Eventually I persuaded stern receptionist to call my neighbour! Breakfast was also a bit hit and miss, some mornings there was no yoghurt, fruit or sauces and on my last day no muffin. To top it off, on my last morning, I received an email at 10:30 accusing me of running off without paying my bill. I was still in my room packing and check-out was at 11:00….

"Big family move from Scotland to England "

User 29/03/2021

2020 was not an easy year for everyone and our house move was not easy. We are a military family and we moved from Scotland to England (post lockdown 1) I should also mention we have 3 children under 3. The staff, the room and the service at the red lion was very excellent and a very welcome reception from an arduous journey. The room was beautiful and perfect for a large family. Very clean and had everything we needed. The food we ordered (via room service) was fantastic. We had a very restorative stay after such a long arduous journey during a difficult time. I cannot speak highly enough of the staff and service of the Red Lion. Would highly recommend.

"Afternoon tea"

User 14/03/2021

I ordered afternoon tea for Mother's Day. The receptionist was very helpful. The afternoon tea was delivered 12pm on time by a very jolly man. My mother was delighted and amazed at what she received. There were lots of delicious chocolates, cakes with fresh strawberries, scones and sandwiches. It bought tears to her eyes. I am so pleased I choose the Red Lion to help in these difficult times and on such a special day. Thank you so much. Highly recommended. Thank you again. Simon.

"Excellent Customer Service"

samgil204, County Durham, United Kingdom 17/02/2021

Having looked for somewhere that delivered Afternoon Tea ( a gift for my Grandmother), I came across The Red Lion online. The menu looked delicious and very appealing but noticed they only delivered on weekends. I contacted the hotel to see if there was any possibility that they could deliver mid week for my Grandmother's birthday, the lovely receptionist looked into it for me and got back to me the same day. The chef and delivery driver were more than happy to do this for me. From start to finish, the staff were more than accommodating and went above and beyond, even adding a birthday card in there. My grandmother was absolutely delighted with her afternoon tea and thoroughly enjoyed it. I would highly recommend this hotel and it's excellent service and hope that when things get back to normal will be able to visit myself!

"Christmas break"

User 27/12/2020

A very good experience in spite of all the restrictions due to covid 19 . The lack of atmosphere was a disappointment,but not down to the hotel of course,everything was done to keep us safe .Special thanks to Dawn and all the restaurant staff ,can highly recommend.

"Reasonable mid-price choice"

beijingduck, London, United Kingdom 21/12/2020

An old-fashioned hotel in a convenient location in the centre of Salisbury. My room was quiet and comfortable with a modern bathroom. The decor in the communal areas of the hotel is showing its age and the atmosphere feels rather institutional.

"Amazing stay in every way"

ZoeO0379, Lyndhurst, United Kingdom 12/12/2020

We have stayed at the Red Lion many times, and always have a brilliant first class stay. This 3 night stay for my Husbands 50th was superb in every way. We were given our favourite choice of room, very spacious and very clean, and Dawn had arranged a birthday balloon and bag of goodies. We were lucky to be offered room service breakfast which was excellent and exactly to our requests, and carried up 2 steep sets of stairs and across the courtyard. All the staff are very professional and friendly. Our other 2 breakfasts we had in the main restaurant and were delicious. Fabulous and thank you so much to Dawn and the whole team. We will look forward to returning in the New Year

"Cream tea delivered during Covid-19 Pandemic"

jilliano672, Horsham District, United Kingdom 30/11/2020

It is my daughter's birthday today & we wanted to give her a special treat as she has been working so hard for the NHS during the Pandemic. Because of the Covid-19 restrictions, we arranged via Reception for a cream tea to be delivered to her home (she lives in surrounding area) Reception staff were very helpful in arranging this treat which was delivered this morning - my daughter is delighted & said the treat consisted of a selection of small cakes, a large scone, pot of jam + clotted cream, a muffin with a candle & a selection of individual teas. Thank you to the staff for making her birthday extra special.

"Autumn solo visit"

6karenpP, Bicester, United Kingdom 01/11/2020

I had a lovely quiet room with a 4 poster bed which was very comfortable. The hotel has lots of character and was a fascinating building to live in for a couple of days. I parked in the car park behind with a 24 hour ticket and there were no security problems with this. The staff in the hotel, especially Dawn, patiently made time to explain all the details to me even though they were stretched for time - there didn't seem to be many staff working there due to the pandemic. It was lovely to be within walking distance of the city. I would definitely stay again.

"Pleasant stay"

qchri, London, United Kingdom 27/10/2020

Comfortable room, but we knew it would not be serviced during our stay. Other hotels manage to do it. We ordered towels & beverage refills every morning, & they were delivered promptly. Good location, car park a short walk away. Plenty of options for lunch & dinner nearby, so we only had breakfast at the hotel. Bar was shut. We checked the prices with several booking organisations, as well as B.W. central booking. However, by booking direct with the hotel we got a proper breakfast (instead of grab-and-go), and free parking at the nearby municipal car park - both worth a lot of money & the price was almost the same as others we were quoted.

"Much Improved "

User 18/10/2020

We stayed here for our second anniversary as we were kindly offered a all inclusive stay for previous bad experiences and to be honest we went in with very low expectations. We were proven wrong. We were given the Seamstress Suite which is an absolutely stunning room anyway so we were pleasantly surprised. Dinner that evening we were offered a seat in the lounge or the Vine restaurant which was a great option to have. I had the smoked duck salad to start which was delicious. My husband had the roast duck which he throughly enjoyed. I had the 8oz sirloin steak which was just melt in the mouth and the triple cooked chips were stunning. Desserts were delicious the cheesecake was beautiful and the Apple and Blackberry crumble was lush although I wish I was able to get custard with it the Vanilla Ice cream was still lovely. We were served by Kieran the deputy manager at dinner he was friendly, chatty and attentive. Breakfast the next day was lovely the only problem was the mushrooms were very peppery which put my husband right off of his breakfast and because of Covid restrictions the way they were serving (table service rather then their usual buffet style) ment things were abit slower and very busy so we were unable to let anyone know about the breakfast issue immediately. However we let the staff at reception know on checking out and they informed they would let the kitchen staff know

"What a find!"

Solitaire258, Poole, United Kingdom 17/10/2020

Thank you to the man on the street who directed us to the Red Lion last Wednesday! What a find, 800 years old and built to house the architects and builders who built Salisbury Cathedral! Also 800 years old this year but all celebrations cancelled due to covid sadly. Food is not the best ive ever eaten but the location more than made up for it and the waitress was so helpful. Very olde worlde would highly recommend and the trees and shrubs outside so pretty with their Autumn colours.

"Mr Bill Maldzinski"

Billmally, Liversedge, United Kingdom 12/10/2020

We were travelling to the Isle of Wight from Yorkshire for my daughter, a fast visit, an hour on the Island but wanted to move away from the south coast to stay overnight, we had last stayed at this hotel 40 years ago, so it was ideal, nothing much had changed, great courtyard and historic building. When we arrived at the room we both wanted a shower being on the road since 5am, unfortunately there was no hot water, we contacted reception who said they would sort it immediately, unfortunately they did not, so a wash in cold water was all we had and a shrug with a "sorry" on leaving, the restaurant staff were lovely but we left feeling uncared for..and dirty.

"Modern conveniences in an historic, characterful building"

SunshineSoozy, Scarisbrick, United Kingdom 06/10/2020

As you walk through the vine covered courtyard, your spirits are immediately lifted, its a lovely place to sit, especially in the sunshine. Our room was across the courtyard at the back of the building overlooking the car park. The hotel says there is car parking but its insufficient for the size of the hotel but as mentioned, there is one directly behind the hotel. Our room was up some stairs, there was a “lobby” with a chair then a really nice bathroom down some steps. The bed was comfortable and whilst the window overlooked an unattractive car park, we got a good night's sleep as it was quiet. We didn't have breakfast here and we didn't dine in. I liked the courtyard entrance which was enrobed in vines with scattered tables and chairs to sit and enjoy the sunshine. I would definitely stay here again, people with mobility issues might struggle to access the rooms as it is a very old building. The standard of the renovations was very high and made the stay most enjoyable, the shower was large and powerful.

"Great Location and a very pleasant stay."

132joannee, United Kingdom 27/09/2020

We stayed in the Seamstress Suite for 3 nights, great accomodation, quiet and cosy room. Had lunch a couple of times and breakfast each morning. Food was good and always served with a smile. Very friendly staff who did their very best at an extremely difficult time with Covid to deal with. We did hear a few other guests moaning about service who no doubt do not understand that businesses are trying to deliver a service often with reduced staff. We are in the middle of a Pandemic and it's a shame that the group of four Women sitting in the courtyard who rudely moaned at the staff about the time it took to get their lunch bill and who then sat there chatting for a further 20 minutes once they had paid.

"Old World Charm - right in the City Centre"

RA968, Stamford, United Kingdom 26/09/2020

A delightful old world hotel, right in the city centre. The service was good and cheerful. Meals of very good quality. We stayed in the front annex on the first floor facing onto the main street, but were not disturbed by the City noise and bustle. Car parking was on the municipal site next to the back of the Hotel which was fine - tip if you want to get a space in the Hotel car park book it early. Enjoyable stay - highly recommend it - would stay there again.

"Lovely interesting old building in good location"

Teresa R, Andover, United Kingdom 23/09/2020

I met my sister here for lunch. We had booked a particular table in the court yard but when we arrived someone was sitting there. Therefore we sat inside. No atmosphere, we felt like we had to whisper. The service was non-existent. 3 other customers were also complaining about the service when we could not find anyone serving! Several times I had to go and try to find a waiter to ask for a dessert menu, to clear the table and finally to get our bill. It's a great shame as the food itself was good and it's a lovely building with a great history but I would NOT return as the service was so poor!

"False advertising"

Calum N, Bournemouth, United Kingdom 19/09/2020

So this is a zero star for me really. Checked in expecting a gorgeous room such as the ones advertised on the website. No mention on rooms which haven't been renovated. We open the door and find an old grandma's bedroom. It even spelt stale, damp and horrible. Pictures below are some of the actual rooms along with the new from website. There is no mention that you could get an unrefurbished room. Asked for a refund and told that a manger would ring me but against cancellation policy to refund. We did not stay it was that bad and had to travel all the way home.


tecn0, sa coma 18/09/2020

I could not fault the friendly staff and the service we recieved. Our room was an attic room with plenty of character. A beautiful old building, a must see. Right in the centre of the very picturesque town. Would definitely come here again

"Characterful lovely hotel "

juliette099, London, United Kingdom 14/09/2020

Such a lovely hotel perfect location for the town centre cathedral and restaurants. The rooms were so clean comfortable and really well equipped. A little challenging finding your room due to Covid and one way restrictions but so worth it. Lovely courtyard as you come into the hotel. Easy check in and check out would stay again and recommend

"Lovely old coaching inn"

Crystalltipss, Somerset, United Kingdom 14/09/2020

Lovely old building with a peaceful courtyard in the centre of town. Close to amenities and very reasonable. The charm of the building displaying its evolution over 100's of years is very quaint, with open panels within our room showing historic paintings and even a 1632 signature on the plasterwork. Our room had a 4 poster bed which was very comfy.

"Hotel not a pub...."

MelM3131, Manchester, United Kingdom 08/09/2020

I've titled this because when we booked it we were under the impression that we were staying in an "olde worlde" pub. Having said that we weren't overly disappointed because the hotel is in a good location in the centre of the City. A few minutes walk from the hotel is the Cathedral, a nice shopping centre and a good selection of bars and restaurants. Room was very comfortable and quiet so a good night sleep was had, great bathroom and facilities, a good breakfast was also provided. We got a good rate for the room, whether that was Covid-19 related or not, I'm not sure but parking is £15 a night, not the cheapest but certainly secure and so what price peace of mind!

"A lovely overnight stay"

User 08/09/2020

We stayed 1 night in the Red Lion as we are visiting a few different places and enjoyed our stay very much. The staff are very accommodating and the hotel throughout was very clean. Our room, a double, was big enough, spotless and had all items such as tea and toiletries in secure bags so we knew nobody had touched them. We had a package which included a bottle of prosecco/breakfast/dinner and we paid for parking. This cost us £124 including parking and was a bargain. The dinner was 3 courses and they even brought out a happy anniversary cake with candles for both of us which was a nice touch. Breakfast was very well presented and the young man serving us couldn't do enough for us. All in all a lovely safe stay and I would recommend this hotel.

"Could really be so much better"

Roger E, Ashford, United Kingdom 03/09/2020

The staff were excellent, friendly and helpful, the accommodation was a clean and while the photos of the outside look very inviting the inside looks very tired. The bedroom was clean and all compliant with Covid 19 guidelines. The one disappointment was the lunch and dinner menu (both the same). If you want a burger and chips, fish and chips, chicken and chips, chilli and rice your OK but if you are there for more than one day go out for a meal. This may be a best western hotel menu but it could be made so much better

"Hello: Is anyone there??"

jane_9758, Romford, United Kingdom 29/08/2020

We popped in on the off chance as we wanted a quick bite to eat before heading back home. First, there was no attempt to take our details for track and trace, no temperature was taken - we were just shown to a table in front of the fireplace. The seats were of the ‘lounge' variety and so as we sat down the table was just below chin height! After quite a while, we asked for a menu: we got two - one for drinks and one for food, so we had to share. There was little available for a vegetarian: soup or salad! Again, time passed (as did the staff) and we had to ask to order. Again we waited: were they visiting India for the tea and Columbia for the coffee? The pots of tea and coffee eventually arrived - no milk. Again we had to ask for what should have automatically been served. The tea and coffee were slowly sipped and still the food hadn't arrived. Eventually, the food arrived - just in time for us to reorder more drinks! Guess what - when the coffee came, there was no milk!! There really isn't any excuse; the dining areas weren't busy. I'm sorry to say the staff just seemed clueless, polite but clueless.

"Not as flexible as others"

Mini_Adventure2009, Henley-on-Thames, United Kingdom 27/08/2020

Although we were at least able to eat without booking on a popular "Eat out to Help out" night, we were only offered a table outside when there were plenty of unused and reserved tables inside. Food was pub grub, pizza was dry.

"Great afternoon tea "

karlem90, Chandler's Ford, United Kingdom 25/08/2020

Visited yesterday for afternoon tea which was amazing how ever the service was lacking as there was confusion when we arrived for our booked time eventually we were sat and brought out our tea and coffee but not asked or given sugar for our tea with not many staff around I had to find some then came the after noon tea and looked fantastic and tasted great however did have to ask for an extra pot of clotted cream like one is enough to share lol over all food was great service poor but did throughly enjoy the food

"Great stay in a safe environment"

YorksUK, Cleckheaton, United Kingdom 23/08/2020

We have just spent a week at the Red Lion using as a base to see the sights in the area. Covid has meant changes and the hotel coped admirably. A sensible and easy to follow one-way system, all staff wearing face masks, hand sanitation points at all entrances. Staff exceptionally pleasant and helpful - everyone from reception, breakfast and bar staff doing their best to ensure we had a good stay. Room was spotless on arrival, fresh linens/towels delivered and left ooutside room on request. Easy parking just around the corner included in our room rate. We will definitely return when back in the area.


jpots79, Devizes, United Kingdom 23/08/2020

We stayed her last night in the seamstress suite we have been coming here for 7 years as we absolutely love it ! But this is our first trip here since COVID and have to say the staff were absolutely brilliant! Especially the young man bringing us our drinks I didn't get his name but he only started working here in January! He was amazing with a smile and bent over backwards to make our stay special ❤️ Food fantastic super clean highly recommend to anyone looking for a friendly place to stay in the heart of Salisbury can't wait till we return again ❤️ Xx

"Excellent service & comfort in the heart of beautiful Salisbury"

User 23/08/2020

Room 86 right by the lift on 2nd floor, very comfortable & quiet. Excellent waiting & reception staff. Easy check in & exit. Hotel decor rather odd & all rather gloomy, with a nod to the long history of the building. No fresh fruit @ breakfast & hardly any fresh veg at dinner, otherwise meals were good & efficiently served. Overall excellent value for money, will return.

"Felt secure and a very good location"

TokyoJimmy, Newcastle 16/08/2020

The Red Lion in Salisbury was our first hotel after COVID restrictions and we felt entirely secure during our stay. The anti virus measures were extensive and excellent. There were sanitizer points throughout the hotel, guests and staff wore masks in public areas, there was a one way system throughout the hotel and check in details were completed via a QR code remotely once we got to the room, with reception calling to ensure that there were no issues with it. Reserving the room online was very easy and straight forward. The price was very reasonable. The Red Lion's communication before and after the trip was excellent. Housekeeping was really good, with disposable items likely to be touched and left behind but hard to clean bagged, such as tea and coffee supplies and toiletries. All the staff we met were polite and helpful and keen to make our stay a good one. The location of the Red Lion is excellent, close to the city centre and cathedral, and it has a nice courtyard you can sit out in. It appears to be an old coaching inn, so parking is behind the hotel in a public car park and costs £10 for 24 hours, a pay and display permit can be bought at reception. There are a few spaces at the back of the hotel that cost a bit more. Checking in and out was very efficient and quick. We had breakfast in the dining room, our order was taken at the table and the standard very good, but the range was not the same as advertised on the website. We were seated at a socially distance and the staff wore masks. . Our room was large and comfortable, with twin beds. We got a good night's sleep. The room had a good amount of wardrobe space, TV, but the Wifi was a little slow on occasion. The bathroom was large with a shower/bath and large mirror. There was no air conditioning and as Salisbury was very warm during our stay we had to keep the window open, which faced out onto the street and may disturb a light sleeper. We were in the annex towards the back of the hotel, up a flight of very steep stairs, which may be problematic if you have a large amount of luggage or mobility issues. If you are looking to stay in Salisbury I would recommend this hotel.

"Beautiful venue - appalling staff"

235BenMc, Oxford, United Kingdom 12/08/2020

The singular rudest receptionist I have ever come across, genuinely absolutely astonished.I even gave the lady a second opportunity to restore the interaction and she was rude a second time. I would definitely not go back due to the experience. A great shame because it is a beauty of a venue but customers are clearly not valued which seems really odd. Would not recommend.

"Quaint and quiet"

User 10/08/2020

We are on a bit of a road trip currently and this is the best hotel we have stayed at by a mile. I rang the hotel before arriving to sort a few things and they were helpful and polite. We booked a parking spot which is definitely worthwhile because there are only a couple of spaces. The room was wonky and full of character but still managed to be comfortable with a modern bathroom. It was quiet and I got my first uninterrupted night's sleep of our whole trip. It does look like there were some rooms in a more modern extension at the back. We had booked a table in the restaurant which was very quiet. We had arrived late having driven up from Southampton so the waitress came out just before the kitchen closed to make sure we got some dessert which was appreciated. It would be nice if there were some draft beers too. We had a quick breakfast - we were offered hot drinks and juice and had some nice poached eggs on toast. It was served quickly. A very short stay but a nice one.

"'Never judge a book by its cover' OR dont let 4 stars fool you!"

_jcollinsspain, Phuket, Thailand 10/08/2020

This has to be the most overated hotel with the rudess staff I have ever stayed in, in 50 years of travelling. You would think that due to the sad circumstances that must have affected Salisbury and to the general world wide virus restrictions and clamp downs, that hotels would try even harder and most do in my experience BUT not this one. Its very noisy being next to the main road and a pub, so the tranquil look of the courtyard becomes a different experience when after opening the windows in the evening as their is no a/c or fans in the room. This was an upgraded room supposedly but despite booked for two there was just one bath towel, and one hand towel and one tiny round soap tablet, several teabags (one of each type) one paper cup and spoon. I was told that during my 3 day stay no staff would enter the room but I was given large plastic bags to keep things tidy I assumed? After checking in I was told that anything required more than supplied there would be dealt with on a as required basis! I checked in for breakfast after a very difficult night due to the outside street noise and revellers. I asked for a full English breakfast and was given 1 egg, 1 sausage,small piece of bacon, and some tasteless beans oh yes 1 slice of toast, I was not offered any juice although I did see on my exit someone drinking an orange juice. The charge was £10 for this experience inc. tea or coffee. I never went back in my 3 day stay as anywhere is better than that. But on my final escape from 'The Red Lion' I was charged twice for this breakfast but refused a paper invoice for the whole stay at this establishment even though they had printed it out and told although I objected it would be sent, over a week later I have never heard from them again. The younger ladies there are so rude it is like sitcom, they are obviously not trained and nobody there has any respect for the most important consideration the CUSTOMER, just a small point. Parking is a joke there with probably only six spaces available so you have to park next door in the public open car park. I discussed with another client there why there are A.A. 4 stars outside on the wall in the street, is this a fault of the signwriter or perhaps it was once many years ago? Its appalling and goodness knows what tourists from outside the U.K. think of this place, in a most beautiful city that so desperately needs the business.

"stayed for work"

User 08/08/2020

stayed for 4 nights. All staff brilliant and really good social distancing measures in place. Needs bit of tlc in rooms but apart from that good hotel, from a seasoned traveller for work. Will book again

"Great staff, tired decor"

NeilandVirginia, Skipton, United Kingdom 05/08/2020

We spent 2 nights here a couple of weeks ago. The staff were extremely pleasant and helpful, notably Dawn, Jade and Sam. Their COVID precautions were appropriate and very reassuring. Whilst we appreciate that this an ancient property, we found that the decor of our suite, particularly the bathroom, was tired and dated. Common areas were also in need of an update.

"Beautiful and romantic"

User 29/07/2020

With my wife, we just had the most amazing wedding. We did not get what we wanted due the current COVID-19 restrictions in place but the staff where more Than helpful and willing to make our day special. Our family enjoyed their stay as well. Beautiful and romantic place. We would alSo recommend the afternoon tea. We had it in the past and this a pretty place to do it.

"A visit to Stonehenge at dawn from our base at the Red Lion. Perfect!"

StevenVonKohorn, London, United Kingdom 28/07/2020

The perfect accommodation for a dawn tour of Stonehenge and Salisbury Cathedral. It is a beautiful and terribly old building around an enchanting courtyard. The staff and facilities are first rate. Friendly, very helpful and efficient. My suite was comfortable and I did not require anything that was not already provided. I was concerned that the current covid-19 situation might cause some difficulties or annoyance but, although the best of standards for social distancing and cleanliness were maintained, there was no inconvenience. This is the perfect staycation spot. Also book a special tour into the heart of Stonehenge at dawn. You will never forget it! then back for breakfast at the Red Lion. Perfect!

"A real pleasure,super staff"

Terry L, Lymington, United Kingdom 27/07/2020

Had a three night stay as a break after house arrest and it was excellent. The hotel is so close to the centre of the city but not noisy. The courtyard on a nice day is just superb to relax in, .I spent at least 3 hours there on the first afternoon taking tea or lager and reading. Just lovely while my wife did the nearest shops and the square for a recce. Nice dinner, despite a bit of a limited menu at the moment..probably classed as good quality pub food, well served and in a nice olde worlde restaurant. We loved the timeless atmosphere of the public rooms downstairs. The room, a superior classification was neat, modern, and large though the room service was limited because of the lockup situation. We had all the help we could wish for from a very pleasant staff.....they were without exception so pleasant and obliging. The whole hotel was obviously well managed for the times and it was almost possible to think all was normal. Breakfast excellent all round. The hotel is superbly situated to see the lovely city of Salisbury..we roamed all over ,even to the water meadows and Constables view. So very calm and peaceful by the river. There is so much to see in Salisbury even without the cathedral which we have visited several times before. Our overall impression of the place and the stay was excellent and on the Sunday evening the chef even produced a lamb dinner with one of the best tasting gravy/jus I have ever had. All in all , superb for its value and the staff. Would very happily stay there again. Thank you all at the Red Lion. Terry and Jean Langford.Milford on Sea, Hampshire.

"Wonderful hotel"

User 25/07/2020

Visited this hotel last week after spending some time in Cornwall and Oxford. Plan was to visit Stonehenge on way back to Scotland so after some research decided to stay in Salisbury and really liked the look of this place so we booked the Saturday night to visit Stonehenge on the Sunday. We arrived to check in and with the sun shining on a beautiful warm afternoon the courtyard of the hotel looked absolutely stunning, the cream teas also looked amazing too. We were too late to book parking however there is a car park 3 minutes walk from the hotel and there is also a drop off area right in front of the hotel so we unloaded and went to check in. We had booked 2 executive king rooms and the rate was incredibly reasonable in comparison to other UK hotels in my opinion. We booked one for me and my 8 year old son and one for my wife and 12 year old daughter and this worked out cheaper than the family room. Girl at check in was lovely ( Jade I think her name was) we were a bit disappointed at first when she informed us that they had a problem with one of the rooms and they couldn't give us rooms next to each other, however she informed us that if we didn't mind being at separate ends of the corridor she would give us an upgrade. It wasn't really a problem for us so she informed us that she would give us the best room in the hotel, which is the Seamstress suite and there is a picture of it in the reception area. To say that the girls in the party were delighted is an understatement! So we got keys and went to rooms, the boys executive king was also fabulous and we also got the one with the roll top bath ( 49) so lucky us. Girls went to the suite after a bit of searching and we joined them and it was fabulous , girls were delighted and my daughter didn't want to leave it. We went down to courtyard and ordered drinks and had a look around and we were so impressed with the hotel in general that we immediately went back to reception and asked if we could stay another night , we would have been more than happy to take executive kings as planned and weren't expecting upgrade again but amazingly were given the same two rooms for the same rate of our original booking ,outstanding, and again the girls were delighted . This hotel is was a 13th century coaching in and some of the rooms and architecture was outstanding , what an experience . We had the breakfast and it was absolutely delicious and they were generous with the portions too. On the Sunday evening we had dinner in the courtyard and the portions were huge and the foot delicious . Staff were great too. Overall it was a wonderful experience in a brilliant hotel for a great price, if you get the opportunity and you are going to Salisbury you MUST stay here . Just to add Salisbury and Wiltshire in general is absolutely beautiful, I can not wait to return.

"Comfortable "

Lucy G, Beckenham, United Kingdom 25/07/2020

The booking process was great and our room was upgraded during the call. The hotel is very old and whilst our room was large it was old fashioned. It was however very comfortable. The shower was inadequate and feeble. Parking at the hotel is convenient but expensive. Our room was so hot but fortunately there was a fan which we left on all night.

"Disappointed "

Kirstyleanne1192, Ilkeston, United Kingdom 23/07/2020

We booked this hotel on and thought it looked lovely and modern from the photos. When we arrived the room we was given looked nothing like the photos, the room was old and dated and had a smell of damp. When we spoke to reception, they moved us to another room as we explained this room looked nothing like the photos and wasn't what we had paid for and the receptionist was very helpful. The hotel was poorly stocked as there was no complimentary water in the rooms, the bar had nothing on draught and had ran out of lemonade which I had to go and buy myself. On the second morning, we came to make a cup of tea and realised we had been given out of date milk and biscuits. Breakfast was ok and we didn't release parking was £15 a night. The stay was very disappointing after reading good the reviews previous.

"Wonderful service"

User 22/07/2020

Wonderful service in these difficult times. The staff were very helpful and understanding. This complimented our family gathering. Our needs varied from 13 yrs to 84yrs but all were catered for pleasantly and with understanding.

"A beautiful and friendly place"

User 28/06/2020

I've had an excellent stay at the Red Lion. Although it is a surreal situation with lockdown, limited to key workers, and areas such as the bar, restaurant and lounge off limits to guests, the staff have been exceptionally warm, welcoming and efficient. I'm sure after the 4th of July it will be a wonderful experience. It's a historical and well-preserved hotel, in a beautiful setting with comfortable rooms, and history incorporated everywhere. It's in the city centre just minutes away from the Cathedral, the twice weekly market, and many cozy looking pubs, which start re-opening soon.

"Business trip"

User 13/03/2020

I stayed here for one night in March for a business trip. The hotel is in a great location central town and has on site parking for an extra £15 per night which we hadn't realised wasn't included in the booking so do check. The rooms are very dated but clean. The food was average pub food but also had a good variety. I wouldn't stay here again due to the noise throughout the evening I was above the Garden and people smoking and opening and closing the doors late into the night I didn't get much sleep and had to be up at 5 so for a work trip was not ideal. The staff were very very attentive and polite.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Michaela1986- Thank you for taking the time to place a review regarding your stay with us at the Red Lion. I am sorry you were disturbed during your stay by the noise. Once we return to a normal, I do hope we can convince you to return to the Red Lion. Sincerely, William W

"The Red Lion - a roaring success!"

sue j, jersey, ci 12/03/2020

Salisbury is the most wonderful city to visit & explore - I lived here for four years & get excited each time we return! Hotel staff were wonderful, going the extra mile to ensure we enjoyed our stay. The hotel is well placed for access to the cathedral, museum , shops & numerous eateries. The appeal of the hotel was it's history & it's quirkiness, with unique room layout. On booking we were offered parking for our vehicle at £ 15.00 per night - a real bonus. There was public parking next door to the hotel too. We enjoyed a brilliant weekend here with family & friends to attend a special event in Salisbury Cathedral. We would certainly book to stay here again!

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Sue J, Thank you for your kind review. I do hope we will see you in the future once again. Sincerely, William W

"Very old hotel full of historical artefacts."

NigelHa, London, United Kingdom 10/03/2020

I stayed two nights as I was attending a wedding at the hotel. My room was a bit small but was clean and warm. Only problem was that twice my key had to be reprogrammed and one time the lock was replaced. All the staff were very friendly. Breakfast was fine. The location is excellent as it is very close to all the sights of Salisbury. It is probably the oldest purpose built hotel in the UK dating from 1280. There are a lot of interesting objects around the public rooms.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear NigelHa, Thank you for your review. I hope we will see you in the future when things return to normal and we can point out some of our more hidden objects from our storied past and welcome you into the next era of the Red Lion. Sincerely, William W

"A good stop over, but that is all."

David C, Billericay, United Kingdom 04/03/2020

It is supposed to be the oldest Hotel in Europe and at 800 years I suppose it is. We booked a car parking place at £15 and it was there. However, with a large car like ours it took some manoeuvring, to get it parked. The hotel inside looks very tried, typical our cold water tap was detached and we did not use it, in case we were flooded out. The breakfast was via buffet, which is OK if it was hot, these were not and by the time you reached your table to eat, all the food was tepid. The eggs were delayed, so by the time you got them, the rest of the food was cold. The sausage to put it bluntly was as tough as old boots. As we only paid £45 for the pair of us, you get what you paid for.

"Pretty Hotel"

sjane a, Ryde, United Kingdom 03/03/2020

The hotel was very quaint, the room was nice, however the only downside was the shower! It barley worked, it was a drizzle and was very hard to wash my hair. The room was very hot. We had breakfast at the hotel, it was very good except the staff were very busy and it was hard to get tea or coffee. Overall it was nice and I would stay again.

"Prolonged stay in hell"

alanna1912, London, United Kingdom 01/03/2020

Had the misfortune of having to stay here for work for a few months. The ceiling in the room I was in leaked repeatedly and was fixed with paint until it eventually collapsed at 2am. It was fixed with a thicker layer of paint. The mouldy dribble of a shower with a handle that was barely attached to the wall meant no showers for me until one night at 11pm the general manager wanted access because there was a leak in the room below coming from said shower. When it was “fixed” the power was marginally better in that it went from dribble to trickle. The hotel backs on to a car park which the staff and people leaving pubs use to congregate unfortunately it happened to be below my window so sleep was not something you could rely on. The food, well, I ordered a burger one night the bun of which had had the mould picked off in patches, however some had been left on what was left of the dissected bun but the chef clearly thought he could disguise this with an onion ring?! First and last time in my stay that I tried eating there. Overall it's a pretty building from the outside but inside is a filthy run-down time capsule that doesn't warrant any kind of star rating. I'd strongly advise visitors of Salisbury to stay at the mercure down the road.

"Very welcoming and great value for money"

jonsnowden18, Exeter, United Kingdom 28/02/2020

Recent two day business meeting where we were very well looked after. Good meeting facilities, very cosy rooms and bar area. Evening meal and breakfast were excellent choice and quality. Staff were very accommodating and overall excellent value for money. Next meeting booked already!

"Enjoyable Short Break"

SJC94, Ashford, United Kingdom 22/02/2020

Booked a twin room but on checking was given an upgrade to a superior twin. Room overlooked a side street but minimal car noise but some noise from the lift. Room clean and presented well. Parts of the hotel are very old so narrow corridors, a bit of a rabbit warren. All the staff we met were polite and efficient. Would book this hotel again.

"Dinner in the restaurant"

carolyn607, London, United Kingdom 22/02/2020

The menu looked attractive but we were somewhat disappointed by the quality of the food given the price. The sea bass was nicely cooked but the accompanying veg and potatoes were lacklustre. Sticky toffee pudding was not really very sticky! Staff friendly.

"Kept awake by very loud nightclub noise"

BadBeagle, Sandwich, United Kingdom 20/02/2020

It is a Thursday night and my wife and I are currently awake at 1 AM due to the noise from a nightclub that is vibrating throughout the room. I checked into the hotel and was told I had a “complimentary upgrade”, the room, number 29, is very pleasant and was described to me as a suite. The food was reasonable but the restaurant very chilly. Catering and bar staff were very pleasant. From midnight we were woken by a banging bass line which was vibrating through the fabric of the room - not coming through the window. I contacted the night receptionist who was very apologetic and told me I should have been warned in advance (which I wasn't). He said that he would have moved me although the only empty rooms were 30 and 31 which would also be affected. It now seems that my complimentary upgrade was a case of the hotel getting shot of a room that is known to be a problem. As a result I will be seeking a refund and will not be back.


NigelR537, Salisbury, United Kingdom 08/02/2020

The wife and I spent the night in this hotel whilst attending a Christmas party, the staff were exceptionally friendly and helpful. The room was warm and comfortable and we were very impressed with the breakfast. We would certainly recommend this hotel and absolutely choose to stay here again.

"Weekend break in Salisbury"

linwey16, Weymouth, United Kingdom 04/02/2020

Lovely cosy hotel full of character. Slightly pricey on the bar but expected in hotels although unnecessary. Staff very polite & room very clean. Shower needed more water pressure but would go back again.

"Birthday visit "

birminghambabe, United Kingdom 03/02/2020

We stayed in this hotel for two nights we had lovely rooms we did not have breakfast but did have a Sunday lunch which was very nice the service was very good and drinks a very good price the bar had a couple of open fires which added a lot of atmosphere but sadly one did not work this was a shame the hotel is in a superb location for Salisbury the car park is very small and it can be difficult to park a car in it

"Good Hotel, Questionable Food"

FergusOfSurrey, Dorking, United Kingdom 02/02/2020

Our check-in was friendly, quick and efficient. Our room was clean and warm, the beds comfortable with a choice of pillows. We had a fish goujon sandwiches and cider which were pretty good. The hotel is in a great location which optionable £15 private parking with free car charging if required. Problems arrived at breakfast time however with food quality. The food was cooked with massive incompetence. Potato "rostis" were still frozen inside, tomatoes barely cooked, baked beans lukewarm, vegetarian sausages curry flavoured. Like many of the reviews here, I would recommend eating elsewhere! I would return to stay.

"Great choice for history and heritage-interested travelers"

Superkatt, Sweden 27/01/2020

We stayed at this hotel during our visit to Salisbury for 2 days, and are wery happy with our choice. Hotel is the oldest purpose-built hotel in England, and dates from 1333333. Hotel consists of a number of different buildings, not built on the same time, connected with each other. All the rooms are of different size, design, are furnitured differently and have different views. Old buildings were carefully restored and rooms have all comfortable amenities required. We were much pleased with our room and sleeping quality, as well as the genuine atmosphere of an old English Inn during our stay. Breakfast in the old dining rooms could not be better. During the day is possible to have a snacks and some easier food at the lobby serving, and in evenings there is a pub on the premises which serves food as well as drinks. We made excursions to the Stonegenge and Bath while staying at this hotel, which were comfortable shorter trips over the day. We can highly recommend this hotel.

"Beautiful hotel"

Rachael T, Sheffield, United Kingdom 25/01/2020

Stayed with my other half for two nights. The suite was lovely, staff really friendly and helpful. Our case was carried to and from our room. The car park was teensy but we managed to park ok. The food is not good. Evening meal was not nice, we expected better given the beauty of the hotel. Breakfast was a let down, tasted bland and not nice. Would have preferred waiter service and to have tasty food?! We'd stay here again but wouldn't pay for breakfast and we'd go out for dinner for sure !

"Not as good as it looked online"

Yealmlyn, Tauranga, New Zealand 24/01/2020

The hotel was within easy walking distance of the cathedral but apart from that we would have been just as happy in a cheaper hotel as our dinner options were not exciting (we ended up choosing haddock & chips!) and both my friend and I in separate rooms had problems with our showers. The hotel felt quite poky and maze-like.

"Nice hotel, food needs attention"

Martinkeightley, Polegate, United Kingdom 16/01/2020

Stayed here for a two day training course, lovely hotel room, if a bit dated, but very clean and quirky. The chef here has a talent, i had 2 evening meals, 2 breakfast and 2 conference lunches, and all ofvthem tasted the same, very bland and not well excuted, which is a shame, as the surroundings lend themselves to some good food. Stay at the hotel yes, but go out for meals is my advice.

"Red lion hotel Salisbury"

electrifixltd, London, United Kingdom 14/01/2020

On arrival I was told you cannot stay in the hotel car park unless pre booked. Of which I didn't see on the official website. The shower didn't work. They pushed 2 x twin beds together when I booked a double room. I was also put adj to the night club. Enough said

"Quality Stay with minor issue"

jbooth2020, London, United Kingdom 06/01/2020

There was disconnect between what we booked on BW online site and what the hotel actually had available. The hotel tried to problem solve by upgrading one our rooms. However, the upgraded room didn't have a lift for my parents, who are older and have mobility issues. The property is lovely, and the team members are excellent.


Kenbill, Bristol, United Kingdom 03/01/2020

We have been going to NYE events for 20 years, Red Lion Salisbury is the best yet, a friendly helpful welcome, spotlessly clean and comfortable rooms. Dinner was outstanding each and every course was superbly cooked and the service was excellent. Entertainment was great and midnight Champagne finished the evening off well. Breakfast was excellent with a great selection for all tastes and an unhurried checkout allowed us enjoy Salisbury for an hour or so.


User 30/12/2019

We had the seamstress suite again, it's an amazing room. They serve lovely food, especially the breakfast. They have very friendly staff who are helpful with any questions.,All round lovely historic hotel with beautiful structure

"Great team"

User 28/12/2019

Great team, I was staying alone this Christmas on a family visit, team were very welcoming and caring.ITravel a lot so I need to ensure efficient care and handling which the Red Lion team did so well.

"Good place to stay"

User 21/12/2019

I went for a Christmas lunch as part of a work part and the food was lovely. I booked to stay the night as plans were to go in to the town for the evening. Only issue was my room was right on the road and there was a lot of busy traffic and noise coming through the window, making it very difficult to sleep. If you had a room away from the road it would be a lovely nights sleep. Facilities were all there and very good.

"Work's Christmas meal"

User 20/12/2019

Third year in a row at the Red Lion for our work team Christmas meal as previous years the three course meal was great tasting and good portions, staff were friendly and helpful and the atmosphere warm and festive. What more can you ask for?

"Pre Christmas night out "

Tring4, Tring, United Kingdom 18/12/2019

We stayed overnight after a fabulous Trip to the pantomime . Comfortable bedrooms with a good mix of old and new . Bathrooms needed some updating but very clean . Disappointing breakfast - buffet style and ran out of everything with different bits arriving at different times. Disappointing as it was very busy and clearly well booked out . Otherwise an enjoyable stay and pretty bar

"Very disappointing lunch in the bar"

anniefs, brighton, UK 11/12/2019

We met up with ‘old' friends yesterday in the bar at the Red Lion. Our friend had been there for many big family occasions from the early 60s onwards and had very happy memories of the place. Unfortunately, our experience yesterday was far from happy. Arriving a bit later than planned, we didn't order our food until about 1.30 and had to wait an hour for it to be served. We were mystified, as the order was very simple - two burgers, fish and chips and salmon. We were given no reason for the long delay, nor any explanation. Even when we asked how much longer we would have to wait, there was no explanation - just that it ‘wouldn't be long'. Did they have to go and catch the fish?? I ordered the fish and chips, which said it came with mushy peas. I asked if they could provide ordinary, garden peas, but that wasn't possible. Very strange. When the food did arrive, it was ok, but again, no apology for the very long wait. Maybe we were on the end of the lunch run, but our friend was so disappointed with the service, that he says he won't be returning ever again.

"Small but comfortable "

laurapile, Bristol, United Kingdom 09/12/2019

The Red Lion was the perfect place to spend the night whilst enjoying a weekend in Salisbury. It's in a beautiful historic building ideally located in the city centre. The room had everything that was needed (although a little dated in decor) and the bed was incredibly comfortable. Keep in mind, however, that the photos on here are of their premium rooms. The average budget room will be much smaller. Saying that, I wouldn't hesitate to stay here again if I were to return to Salisbury.

"Zero atmosphere"

User 02/12/2019

Great Location, room good, clean nice bathroom but the hotel lacks atmosphere. Breakfast was very poor on the three days we stayed we ate breakfast but on two occasions the buffet was empty or over cooked. The hotel needs a good shakeup! they need to focus on providing service. the restaurant was not open thankfully, also the room refreshments "tea and coffee" two tea bags if you are lucky. Every Bar and restaurant in Salisbury was busy! had to reserve a table where ever we went, excluding our hotel this speaks volumes. Yes it is the oldest purpose built hotel in Europe but they need to change with the times, the setting is great and with some fundamental changes it could be fantastic


118izzyh, Norwich, United Kingdom 30/11/2019

Arrived to a room with 2 single beds pushed together and a lumps down the middle where they had been zipped. Rectified and given another room (credit where it's due but this shouldn't have happened in the first place when booking a double room expecting a double bed). Food dreadful. Not fresh, buffet style Premier Inn breakfast for £20 is a RIP OFF!!!!! Went to have a shower in the morning and discovered our towel had muddy, poo-like marks on it. Should have taken a picture but we just wanted to get out of there. No parking, have to pay to use a nearby car park which is not secured at night and walk with bags. Warm wine at the bar, literally just not put in a fridge. This is not a 4 star hotel, it's a joke.

"Amazing stay"

User 29/11/2019

Excellent hotel. Blind booked it. Didnt know what to expect . Absolutely stunned with room my parents stayed in and ours was amazing too. Out late at night and was a bit confused in how tobget back in hotel. That wasnt explained to us but it didnt change our experience. Absolutely amazing

"Great central location"

Cinders70, Portsmouth, United Kingdom 27/11/2019

Stayed at this hotel Sunday - Wednesday night on my own, for business. I didn't realise beforehand the lack of parking (there are about three spaces on a courtyard). There is a public car park with cctv almost right next door. Vouchers can be bought from the hotel for a discounted rate of £10 for 24 hours. There are a couple of spaces (on a meter) outside the hotel on a one way street where you can unload the car. The hotel itself is a mix of very old, with 60's additions. I was upgraded from a standard double to a room with a king size bed in the 60's bit. The room was very nice and comfortable, despite a lack of view. I had a nice large bath with shower over. The room was very warm (on 2nd floor reached by an old fashioned lift), despite me not having the radiator on. Had to open the window during the night, but it was exceptionally quiet while I was there. There's a nice lounge downstairs where you can have drinks in front of the fire, in addition to the 1220 bar. The fireplace looks authentic but sadly it was a gas insert rather than the real thing. I didn't eat at the hotel, so cannot comment on the food. I'd be happy to stay here again, particularly due to the location which means everything in the city centre is within walking distance. And what a lovely city it is!

"Loved this hotel"

User 27/11/2019

We had the seamstress suite which is absolutely stunning, it's the nicest hotel room we've stayed in. On the first night the TV channels weren't working so the Duty Manager came up & fixed it, it was a simple problem but he was so kind. The staff that we saw were lovely & the hotel was possibly slightly shabby in the public area but that didn't bother us. It's a beautiful higgledy piggledy hotel right in the centre of Salisbury with parking you can book. I can't recommend enough. Can't wait to return .

"Wedding "

jules792010, Blandford Forum, United Kingdom 18/11/2019

My husband and I attended a wedding there today, firstly there is no parking you have to use the public car park at £4.70 for max 3 hour stay! We have never visited before so wasn't aware we could purchase a permit for £10 from the hotel which covers the day - despite asking a member of staff ! My husband ordered 3 drinks 1 half of lager half a coke half a lemonade, he got all 3 in 1 glass a glass of coke/lemonade and an actual glass of lemonade. When I went to complain about the barmaid stated my husband hadn't made himself clear and what did I want! £12 he was charged! The reception room had no heating if it did it wasn't on! Ultimately we left early I couldn't stand it any longer I was freezing I wanted a proper drink. I won't recommend this place for any purpose and I feel sorely disappointed for the wedding party!

"A mixed bag"

JQ2009, New York 02/11/2019

I see on the TripAdvisor page that there is "paid parking on site." However, when we arrived late at night, we were told to go to the parking lot that was free from 8 pm to 8 am. So I got up in the morning to pay for parking after 8 am, but the maximum stay was 3 hours. So I was told by the morning staff that I should move it to another parking lot, where it was £8 all day. No one mentioned any parking on site. I wish we had stayed at the Mercure Hotel around the corner, because they indeed have a big parking lot on site. Parking isn't easy otherwise in that area. Street parking is only for an hour. As for the hotel, it is in a good location. It's an old historic building, with the scariest lift (think "The Shining") and meandering narrow corridors. The rooms were very comfortable, except for the bathroom, which lacked a shower or shower curtain (although there was a sign saying to please use the shower curtain when showering.) We had two rooms, so we used the shower in the other room, but it was terrible, and only had a trickle of water.

"Lovely for coffee but not for lunch"

84birdie, Yeovil, United Kingdom 23/10/2019

We have been into the Red Lion many times for a coffee or a drink in the lovely courtyard but yesterday we decided to have lunch there. The dining room is dull and dingy and lacks any atmosphere at all. The staff were pleasant enough, just OK. The food left a lot to be desired. The jacket potato with tuna was tasteless and only just warm. The triple decker BLT was aweful. Cold overcooked bacon, a piece of something that was supposed to be gammon, stone cold, limp lettuce etc. The whole thing was dull and uninviting. We will go to the Red Lion again for coffee or a drink but we will not eat there again.

"One Night Only!"

Frances G, bournemouth 21/10/2019

My husband and I stayed overnight at this hotel after attending a concert at The City Hall. We arrived on Sunday afternoon, parked in the main pay & display car park behind the hotel and on checking in enquired about parking on The hotel premises only to be told spaces were limited and charged at £15 per night. Since the pay & display was free on a Sunday we left the car where it was! We had booked an “ Executive King Room” and took the stairs up to the first floor to find it, the decor in the public areas is tired and dated and the room, though perfectly clean and spacious was in a similar state. An uninviting tea & coffee tray with a very limited selection. In the bathroom a few cheap toiletries just plonked on a shelf. The shower was a trickle and the hot tap on the sink was the same. We decided to eat out and after a lovely evening walked back to the hotel, we got back at 10.30 and found two other guests waiting to be let in, it was raining by this time. Surely some sort of key for guests would be a better arrangement than leaving people on the street waiting for someone to come and open the door? We decided to have a drink in the deserted bar, the lighting was terrible, extremely bright lights, cold and no atmosphere. The barman asked me if I'd like him to “ stick the telly on?” We decided we would rather not!! Retiring to bed we found the bed linen cheap and the mattress saggy. Breakfast was good, we were down early and there was a good selection of hot food and a nice cold buffet, it was a help yourself affair and the waitress kindly brought us our hot drinks. The dining area for breakfast has some fabulous original features but again lacks any atmosphere and felt cold. Overall we found the staff friendly and helpful but would not stay again based on our experience. The Red Lion could be fabulous but looks and feels like a very tired and dated hotel struggling to keep going. Thank goodness it was one night only!

"Disappointed "

User 20/10/2019

We stayed here for one night for our first Anniversary which was complimentary as there had been a fair few issues with our wedding when we had it here and apart from the room we stayed in we were left very disappointed again. We had the seamstress suit for the night and that was lovely. Dawn who is the receptionist (or was last time we were there) made some lovely personal touches in the room rose petals on the bed, bottle of prosseco, chocolates and a lovely card. We had dinner here in the evening and were disappointed that we weren't able to have a nice table in the Vine restaurant. My husband ordered the bangers and mash and I ordered the lamb shank. The sausages were juicy but lacked seasoning and flavour the gravy on both dishes was bland and to be honest I hate to say this but Wetherspoons does a better Lamb shank then the Red Lion and its cheaper. Breakfast in the morning was shocking. When we went down there was hardly anything out. There was a severe lack of communication between the front of house staff and the kitchen staff. The hot food came out in dribs and drabs so if you wanted to have a full english it took about 15mins to half an hour to get everything you wanted. What they really need is someone keeping a constant eye on the hotplates then letting the kitchen staff know when the food gets below a certain level.

"Red Lion Hotel historic building"

User 15/10/2019

Great stay. Central location. This is a very nice hotel and the staff are very helpful. In the room I stayed in was okay but a few very minor issues. Not enough to cause a issue. Some of the room facilities are a little dated

"Old Hotel, Lovely Room"

BlackPhi B, Reading, United Kingdom 15/10/2019

This is a city centre hotel, dating back several centuries. It was both comfortable to hang out in and really handy for getting round Salisbury centre (which was useful as it rained all weekend so we didn't want long walks to get anywhere). The age of the hotel showed in the windy staircases - if you have difficulty with stairs I would suggest letting them know so they can place you appropriately - but once we got to our room it was strkingly attractive. Room and bed were spacious, with a good-sized en-suite. Bar and lounge served good quality bar food, and the real ale in the bar was delicious. Breakfast was a good buffet, with friendly service. Thoroughly recommended, we'll stay there again.

"Overnight stay visiting family"

scsquared2019, Oxford, United Kingdom 09/10/2019

The hotel room was a good size and perfectly clean however it was quite dated. We were on the main road and there was some noise, as I'd read the reviews Id taken ear plugs so didn't find this too much of a problem. Comfortable bed, good breakfast, excellent location. Not bad value for money. I'd probably stay again.

"Ancient Coaching Inn With Ancient Rooms and Service"

Jon G, Ickleton, United Kingdom 07/10/2019

I was booked into this hotel by someone for an overnight stay. I was not up to scratch in any way. The bar is not at all welcoming. The room was clean but very very tired. Funnily enough, I slept very well in the comfy bed. Unfortunately the fire alarm went off at 12.30! Whilst I understand the safety aspects of a fire system, the lack of information once outside was astounding! We trooped back in after the alarms had stooped under our own initiative. We stayed for breakfast which was surprisingly good. The staff definitely could do with some customer service training! It was a bit like the curates egg - good in parts


lizargh, London, United Kingdom 07/10/2019

This was booked for me whilst on business and it was delightful from the moment i walked through the courtyard dripping in virginia creeper. Full of character and history, and my room was a delight with a little sitting room, tea making area and windows onto the courtyard. It was just Lovely. The bathroom was a little dated but spotlessly clean, with a full size bath, good water pressure. Staff were attentive and helpful. Its in a great position, all in all a great find and such terrific value. Loved it.

"Historic Hotel with Historic Service"

BARNEZ_13, Rustington, United Kingdom 07/10/2019

Standard room adequate, but necessary to climb into the wardrobe if you want ed to use the full length mirror. Service for food in the 1220 Bar, very slow. Over 45 minutes for burnt burgers, in a sparsely populated Bar. Only one style of Gin available. (I thought Gin was currently "In". Cocktails not available.

"Good spot for lunch with friendly staff and locals."

Goannas, Comet, Qld 01/10/2019

A friend, who'd stayed here many years ago, asked me to take some photos for her so she could reminisce. So I decided this would be a good place for lunch. And it was. What an atmospheric setting. I think I might stay here if I'm back in the future. I chatted to local over the meal, discussing the upcoming Grand National - a subject on which I exhibited my total ignorance. Friendly staff and locals make such a difference to a visit.

"Gorgeous old fashioned coaching Inn with lovely accommodation and superb food"

martinhH5865RD, Shrewsbury, United Kingdom 30/09/2019

The Red Lion is a regular place for me when working in Wiltshire and I can heartily recommend the Inn as a place to stay. The parking is a little limited and also has to be paid for, but the security of a vehicle on site is worth the cost when you consider that you are in the centre of a city. The staff are very good and the breakfasts are superb. The rooms are very well furnished and clean and airy.

"Nice hotel but poor customer service lets the entire place down."

mischmoneypenny, Bristol, United Kingdom 18/09/2019

Partner stayed in Sept: Lack of greeting, no tea/coffee offered at breakfast, scalding showers, disinterested staff lets down what could be a real gem. No invested interest by reception to even ask the basics "How was your stay" Please invest in some basic customer service training. Disappointing.

"Nice hotel in good location"

Crocker51, Fakenham, England, United Kingdom 18/09/2019

Very nice hotel, very ancient and ole worldly ! Reception areas and entrance very inviting and interesting ! Breakfast very well done and staff very helpful. Rooms was ok , clean and comfortable and quiet! We had a room overlooking the inner car park so no out side noise, can be a bit noisy on weekend from street noise . Best western needs to refresh the rooms a little as ours was a bit tired! In need of a little smartening up , wallpaper coming off in some areas and bathroom needs upgrading. Shame not to rate higher as it could easily be a much better experience with a little more money spent ! Trading on the old world charm only goes so far! The staff and the service first class!

"Lovely hotel"

chrisb1233, Poole, United Kingdom 16/09/2019

Ok after reading some of the reviews was a little apprehensive. However was pleasantly surprised. Lovely room very clean, great staff, good breakfast. Really can't see what people are finding fault with. Yes there is noise from hotel over road but not that bad. Would definitely return if visiting again.

"Very unique"

Joe Y, Newton, Kansas 14/09/2019

We loved the hotel, the ambiance was awesome, service excellent, food great location more than perfect. Only reason I don't give 5 stars is because due to the age of the building there was no a/c. We were not hot but slightly warm. This would not deter me from staying again.

"Wonderful stopover for Stonehenge "

travel_curmudgeon, London, United Kingdom 10/09/2019

I've done Stonehenge several times. This one for the kids so a 5am ticket to get inside the stones required a nearby hostel. We expect nice. This place is wonderful. The ancient stone courtyard for drinks when we arrived ended up being our dinner location. Drinks great, food excellent, service more than competent for a young staff, atmosphere unbeatable. Worth a detour as the Michelin says. BTW Salisbury is a delightful town. Good shopping a a great Saturday market.

"worst place to stay with"

User 05/09/2019

Please avoid booking this place to avoid disappointment. Highly over priced and degraded services. Window shutter cannot be closed and room stinks badly. I will not recommend anyone specially with family to stay here rest is your choice.

"Beautiful hotel"

Beverley M, Crevillente, Spain 25/08/2019

What a lovely hotel and the staff were so pleasant and friendly,we also enjoyed the food and the room was excellent, we had been warned that our room would be able to hear the nightclub music, that wasn't a problem, it was the patrons leaving the place and the van of police officers that made the most noise, so inconsiderate, fortunately for us it didn't spoil the visit.

"Amazing Atmosphere"

GordonHampshire, Hampshire 23/08/2019

I have often seen the Red Lion while getting of the Park & Ride buses which stop opposite the main entrance and have always thought about going inside. Today, with my wife and daughter, I finally took the step into an incredible hotel dating from the early 13th century. It was mid-morning, so we only wanted coffee and, with a special promotion being offered, went for coffee and freshly baked pastries. Because we had a dog with us, we sat in the quiet and equally atmospheric medieval courtyard, but got glimpses of the interior while ordering and using the facility. There were some amazing carved fire surrounds and walls, as well as an impressive and very old grandfather clock in receptions. As for the coffee and pastries, the drinks were hot and the pastries light and fluffy. Only paying just over £8 for three people, we thought this was incredible value for the surroundings alone and, living 30 minutes away, this will now be our first stop for coffee on future visits.

"Quaint hotel with excellent location"

Amanda D, Welwyn Garden City, United Kingdom 15/08/2019

The staff are really friendly and interested in you as the guest. The breakfast was quite average for a supposedly AA 4 star hotel. The room was spacious but without an air conditioning had windows which we had to prop open. The bed was comfortable.

"Very charming hotel in the center of town"

Ann-Britt B, Gothenburg, Sweden 08/08/2019

One night in this cute hotel. Good room, friendly staff, cosy pub. We also visited the Cathedral, with guide, and it was an impressive building. Actually a positive experience to visit, and can recommend it.

"Old with character"

942PaulR, Walton on Thames 06/08/2019

One night stop on a tour. Parking pre-booked at £15. Our room at the front of the hotel had double glazing and really needed it. Adequate room but bathroom would greatly benefit from a re-fit. Included buffet breakfast was very good. Staff friendly. Good location for town. Nice courtyard area.

"Faded Glory"

Wineaway, Deal, United Kingdom 05/08/2019

We stayed overnight, on a Saturday, to attend a function in the Cathedral. The hotel is conveniently placed to be able to walk there. The staff were all extremely helpful, and nothing was too much trouble. They deserve 5 stars. The building is way past its renovation date. Peeling wall paper close to hand rails, our room had 4 opening windows, none of which shut properly, lacked window sill closures and another window which had been painted shut! The bathroom was large and featured a rain shower head which had been fitted over the original bath. Given that required plumbing work, why didn't they upgrade to mixer taps for the bath and wash hand basin? There is a major problem however that urgently needs sorting - noise from a night club opposite the hotel, went on till at least 2.30 - 3am. Frankly I'm surprised the police aren't anywhere in evidence, that local hotels haven't, as a group, made an effort to get the noise level reduced. Talk to Salisbury Local Authority about noise levels Perhaps next time the night club's licence is due for renewal a (local hotels) group opposition to it would be appropriate. I actually suggested to the Reception Manager the next morning that there could usefully be such a group approach to the problem. She said she'd pass my suggestion on! I suppose better late than never. The 2 security officers we noticed outside the night club, on return to The Red Lion are patently in capable of containing the problem. I realise as a Grade 1 listed building Best Western is faced with a dilemma, however, there is a desperate need to upgrade bedrooms (which ought to include air conditioning - good luck with the conservation officer!) and to sort out the noise. Sadly there is no way we would return to the building as it is, and would never recommend it to anybody for the same reason. Finally, if there's anyone who is nostalgic about Scotch Broth - you're in luck, it's served in their dining room!

"Poor nights sleep"

User 04/08/2019

Arrived to find half window panel missing in room, music from nightclub pounding out needless to say no sleep was on the cards, managed to get transferred to another room which was better, but still no sleep from the noise from the clubs that surround this hotel. Lovely hotel but in wrong location as noise continues until at least 3 in the morning.

"Most historic but not all it's cracked up to be"

OzPepper, Malvern, UK 03/08/2019

On the positive side, it's very historic, the staff are first class and pro-active (receptionist actually responded to a request on for a parking space and let us know one has become free), it's central and right where the action is in Salisbury, good security, door staff at night. On the negative side: the owners have taken the historic aspect to include a longstanding cracked sink (room 62) - [unacceptable in our world] and other signs of unmanaged distress to fixtures and fittings; not all rooms have showers e.g. room 64) Conclusion: lovely location and worth going to but needs a sensitive refurbishment.

"Noisy, sleep will not be an option"

lizheadofsciwhit, York, United Kingdom 02/08/2019

Obviously in the midst of Summer you expect a room to be hot, but uncomfortably so? Anyway the room had windows opening up to a main room, but the comforting breeze was a plus. The passing traffic was expected but byb12 midnight onwards the outside turned into a disco withbrevellers cavorting themselves noisily. I have seen more decorous behaviour in Newcadtle or Blackpool. Bad nights sleep conseqently! Sadly breakfast didn't make up for it as we were down for it towards the end quite a few of the options had run out! There are better hotels in Salisbury but that night they were full.

"Could do betteru"

Richard C, Gloucester, United Kingdom 28/07/2019

Ideally situated in the centre of Salisbury, however very disappointing in a number of aspects. Despite paying for a reserved parking space, unable to park due to restricted space. Reservation fee was refunded, but still disappointed. As a hint, set Satnav for Culver Street, there is a multi-storey car park which is currently free between 15:00 and 08:00. Bed comfortable however decor tired and dated. Shower eventually got to lukewarm! Rooms very noisy due to proximity to late night revelry venues. Food typical pub grub. Our chips had probably been refried. Bar had a loud intrusive television, basically scuppering any conversation. This hotel could be brilliant, but it is old and tired, needs new blood!

"Return visit after a couple of years"

User 26/07/2019

Smooth booking and confirmation.Rooms spacious and interesting, excellent breakfast with lots of choices. Evening meal excellent on one night, room for improvement on the other. Check out rapid and problem free.

"Great location"

safergus, London, United Kingdom 21/07/2019

Charming hotel, centuries old, very close to the beautiful cathedral. It has all the foibles of an ancient British hotel - creaking floorboards, slightly uneven floors, and a warren of corridors. Parking is very limited (and tight), available at an extra charge, but worth it.

"Good Hotel"

Elizabeth W, Hornchurch, United Kingdom 20/07/2019

Amazingly I got a response from the Manager before I wrote this review and before I had left the hotel - must be keen!! Stayed there for one night, right in the middle of town so good location Parking is available in the small courtyard but has to be pre-booked and is not a very big area, so okay for a place to medium sized car, but reduced rate parking is available in a car park behind the hotel Security in the hotel is good, our room was facing the main road and was noisy due to a night club opposite, might have been better if the secondary glazing had been fitted for the bottom window Staff on Reception were polite and helpful, had a good breakfast with a lot of choice we didn't eat in the Restaurant so cannot comment on the food there Seemed popular for coach parties

"Lovely old inn - food is average - car park is very tight"

mharic2015, London, United Kingdom 15/07/2019

This is one of the oldest hotels in UK so it will have some issues versus a modern hotel. The old parts of the building make it worth stopping for a pint at least. The food is average, and the staff light so sometimes you had to go looking for someone when sitting in the lounge. The car park is very small. Still, loved the clock and staff in reception and rooms were very clean.

"There is a need for improvement!!!"

MeggePfiff, Gelterkinden, Switzerland 15/07/2019

We had an overnight stay from Saturday to Sunday (including incredible party noise!). The reception was very friendly and helpful. The parking in the courtyard are unfortunately a bit narrow but safe. The room (number 61) in the attic was already very warm when we arrived. We had no way to ventilate properly. We could only open one window completely, a second window was bolted to the frame (?). The third window was completely blocked and did not open at all. On request at the reception we were handed over a fourth fan, because the maintenance team did not come before Monday. So, we had to sleep with four fans running ... very cosy (?!). However the breakfast buffet was very satisfactory. All in all ... just barely satisfactory, sorry.

"Aircon needed"

Local151, Crieff, United Kingdom 06/07/2019

The room was too hot for sleeping - room in the eaves with no aircon Good beer. Nice courtyard for a drink tho fills up, when a coach arrives, with people waiting to check in Veg sausages overcooked Quite close to centre

"Not A Restful Night"

User 05/07/2019

The lack of air conditioning on this old hotel requires open windows. Unfortunately hotel across the street had a party going on until 2:45 AM. Parking available is in a close city lot with very limited space at times. I got the last spot. 2 stars because the room was very clean and bathroom was huge.

"The worst meal ever!"

Trudy B, Salisbury, United Kingdom 05/07/2019

Myself and family of 11 booked a table for an evening meal on Thursday 4th July. We were the only people in the restaurant and were made to feel we were a real inconvenience being there! The food was terrible, my "Greek salad" which I had as a main meal, was soggy, slimly and brown. The only thing to make it Greek was the feta cheese which made it incredibly salty. Three family members had the cod loin which came out with 2 tiny bits of bacon and four pea shout leaves, that was it, no potatoes, no veg!! It was extremely expensive and terrible value for money. It was my husbands birthday so I bought in cupcakes, the waitress then informed us we couldn't eat them without signing a disclaimer!! I have NEVER encountered this in a restaurant before. As we were eating our desserts, the table was being stripped, we were made to feel very uncomfortable. I will never eat there again and would urge you not to go here.

"Historic hotel"

46francescah, Camborne, United Kingdom 03/07/2019

This hotel is very old and even the bedrooms are full of period features. I enjoyed my stay and found staff to be helpful, friendly and attentive. This time of year the rooms were hot.. bedrooms do not have air conditioning but I found a fan in my wardrobe. Breakfast was a good selection. As others have mentioned the WiFi was not great. It is fine when it works but it seemed to go down during my visit. The location is excellent right in the town centre. However, the lack of parking is an issue.

"Cozy hotel"

GaliaMK, Lima, Peru 01/07/2019

We liked our stay in this hotel. Well located (walking distance from the cathedral and the Market Place), very friendly and helpful staff, the building is charming, and breakfast (included) is excellent. It's a typical British country hotel, the building is old, but because of that has a kind of magic. Our bedroom and bathroom were small but comfy. No elevator (lift). It has parking, 15 pounds the night. Free wifi. The restaurant offers nice food, we had a very good pulled pork sandwich. Portions are generous. Breakfast as I said is very good, a buffet with different options (a lot of healthy ones). We really enjoy our stay.


User 29/06/2019

A friend booked two rooms for us here. On arrival, I thought he had made a good choice. The hotel is located in an historic building and has lots of charm. On arrival, we learned that the wifi as down temporarily. The staff were not particularly apologetic, and it was apparent that the problem had not just arisen. Eventually, we learned that it would not be fixed for a few days. I was surprised that the hotel did not quickly set up a system for the sitting area near registration, which can be done quite cheaply and quickly. Obviously, it's not convenient to go down to the lounge, but it is more convenient than going to a coffee shop. Alternatively, I would have expected the hotel to offer a nominal voucher that could be used in the bar or restaurant. But the absence of any response was emblematic of the management simply being unconcerned with service. Once we got to our rooms, we discovered that there was no hot water. Again, although it was eventually fixed, it was met with no sense of urgency. It's a pity because in many ways the hotel is lovely and nicely situated, but the lack of service (with a couple of notable exceptions) would prevent me from ever going back.

"Great for first time and one stay"

User 23/06/2019

Visited Salisbury for the first time for one night only and felt very comfortable staying at the best western red lion hotel. The service was excellent, staff very friendly and patient, the room facilities was great, very clean, comfy and I had no problems with operating amenities within it. The location was perfect within good access to the train station, town centre and main town sights. Highly recommenable.

"The Best Ever Hotel"

User 15/06/2019

Everything about this hotel is delightful. The courtyard is alive with tweeting birds in the vines which clad the ancient building. The staff are friendly and the service excellent as are the furnishings and food. Full of ancient curiosities, certainly a haven to enjoy in the centre of a busy city. We will return.

"Lovely stay"

L7373IRpaulc, Melbourne, Australia 11/06/2019

It was pouring rain as we arrived and it is a little bit difficult to find using our gps and upon arrival the exterior is not exactly over whelming, but once you enter it it like taking a step back in time. Our room was well sized especially our large bathroom. The bed was really comfortable, infact the best sleep I have had since arriving in UK. We had dinner in the lounge room, a lovely old world room with exposed black Tudor beams. Food was good and a big thank you to Charley for looking after us so well. A buffet breakfast was included with accommodation and was served in the classic restaurant/ garden room- a very pretty space. Breakfast offered a wide variety of warm dishes as well and cereals, pastries and fruits and was well presented.

"Pretty Hotel, Lovely Afternoon Tea"

Fizzabel, Salisbury, United Kingdom 10/06/2019

My friend and I visited here one Saturday for afternoon tea. I live locally so I have been here a couple of times before. I love this hotel, its full of charm and the staff are welcoming. The afternoon tea with bucks fizz was very nice and there was just enough food, sandwiches, cakes (the mini chocolate gateaux and red velvet cake was our favourites!) and warm scones. The hotel is very pretty and full of character, sitting out in the courtyard when the sun is shining with a beer in hand is perfect. During our visit there were plenty of people ordering food and it all looked delicious. I must go back to try their wider menu!

"Beautiful historic inn"

User 09/06/2019

Spent 1 night there as a family of 4. Beautiful old coaching inn in the centre of picturesque Salisbury, within easy walking distance of everything. Very clean rooms, good quality fittings and comfortable beds. Very friendly and helpful staff though they did seem a bit rushed off their feet. We were there on a Friday night and there was a bit of street noise, which didn't bother us at all, but if you are a light sleeper you might like to request an interior room. The reason I took 1 star off was the food, which whilst perfectly good and tasty, seemed a little lacking in inspiration as other reviewers have pointed out. The breakfast buffet had plenty of variety except that there was only one kind of egg (scrambled) which ran out while I was there and was not immediately replaced. They charge extra for hot chocolate, which surprised me - most hotels offer hot chocolate at breakfast and indeed the Red Lion itself had hot chocolate sachets in the room, so makes no sense to me to charge for it at breakfast. So all in all a good solid option, a friendly and beautiful place to stay.

"Very enjoyable mini break"

citizencvw, West Yorkshire 05/06/2019

My wife and I recently stayed the Red Lion on a short break to Salisbury. It is a wonderful hotel with lots of charm and character. Originally dating from the time when the cathedral was being built, it is still possible to see some remnants of the original daub and wattle walling in some parts of the hotel. We had two such sections revealed in our "traditional" bedroom. There wasn't a view as such from the bedroom window - just looking out on to the roof of other parts of the hotel, but there was plenty of interesting features in the room itself; a tiled fireplace with cast iron range, two sections of original walling exposed and a most elaborately carved bedhead which looked to be an original Jacobean piece. The ensuite bathroom contained a large oval bath with good shower over, modern sanitary ware and tasteful tiling. A large heated towel rail provided warmth. The only meals we had at the hotel were breakfasts and these were very enjoyable, with a good choice to cater for all tastes. We chose to eat out in the evenings just to get a wider experience of what Salisbury had to offer. We found the staff at the hotel to be very pleasant and helpful. They were also knowledgeable about Salisbury and its environs and were happy to suggest ways of getting about and places to go.

"Disappointing lunch"

Bru B, Salisbury, United Kingdom 19/05/2019

While attending a Royal Signals association branch Sunday lunch, we where all very disappointed by the poor food Most main meals where cold, feeble attempts at heating them up, some meals sent back two or three times to the microwave just to put some warmth into the food The beef was just gristle. The chicken looking very lonely in the plate with rock hard mash and horrible spinach Gnocchi was very strange, more like mash & Carrots, swimming in oil The duty manager wouldn't make a decision without speaking to general manager, who was unavailable until Monday It seems that this hotel has form with regards bad food service to large group We numbered 26, we heard they are catering for a party of 100 this evening- good luck!

"Well equipped spacious room"

rktext, Wells, United Kingdom 19/05/2019

The hotel was were helpful in finding us a room which fully met our accessibility needs. Excellent city centre location, but subject to very late night noise from across the street. The superior room was clean, spacious and well equipped, as was the bathroom. Dinner in the hotel was a bit disappointing. The dining room was closed without explanation. The lounge seemed to be lacking in the right ambience for dining. We were served by a variety of staff through the meal and no one seemed to be in charge. The food, from quite a limited menu, was acceptable, but not exciting . Breakfast next morning (in the dining room!) was much better.. .

"Charming gem hiding in plain sight."

User 14/05/2019

Very unassuming exterior....but step into the courtyard and be smack hit with the charm of this inn that has a history going back 700 years. The dining room is lovely with white tablecloths and attentive service.

"It's ok with good people"

RileyR16, Salisbury, United Kingdom 11/05/2019

Visited for a private function so had our own private room. Some had pre ordered afternoon tea, which looked nice enough - not inspiring or twists. Just mini cakes, sandwiches with not much filling and scones. I ordered off the bar menu on the day - BLT ciabatta .... shouldn't of bothered. Roll was dry, bacon has been cooked days ago and hung to dry, comes with crisps and small salad garnish. Asked for more mayonnaise and it never came. Another guest ordered the same but was given the club sandwich version and the waitress tried to argue that's what she ordered..... it wasn't! Service didn't come with much of a smile and the food was a little lack luster, luckily with a great bunch of people!

"Amazing Hotel! Beautiful, well maintained and great location."

AlliZnFamily, Florida 30/04/2019

We booked two rooms for our stay in Salisbury. We stayed here while visiting Stonehenge and the Salisbury Cathedral. We booked a standard room with a king and the Seamstress Suite. The Standard room was clean, quaint, well maintained and had everything you could need for your stay. We did enjoy opening the window and at night the beautiful view of the cathedral. Getting to our standard room was a bit of a challenge but manageable. There is a lift to get to the upper floors but it is tiny. It is neat to experience. It has a similar feel to something that would be in the Disney Haunted Mansion ride. Once on our floor we still had a few steps to carry our luggage up but not a full flight of stairs. When leaving our room (without our luggage) we took the stairs which is also a fun route. Almost feels like a maze. We truly enjoyed the hallways, stairs, and lost corridors. The seamstress suite was in a separate building then the standard room. It was on the top floor and there is no lift. Luckily we are young and getting several suitcases up to the room was manageable. The front desk did offer assistance, we just didn't feel we needed it. After going up a couple flights of stairs and through a few doorways we found our own flight of stairs. The only room at the top id the Seamstress Suite. It is a very large room. It is absolutely beautiful. It is done in a modern yet chic style. Big center room bath, large king bed. wooden beamed ceilings. The bathroom was updated and gorgeous. Plenty of sitting area and room. The view from the windows was open to the terrace. I would absolutely book this room again.

"I reall shouldn't look a gift tea in the mouth."

Ian B, Gosport, United Kingdom 29/04/2019

A dear friend invited us here for Afternoon Tea on the occasion of her birthday. It's a very interesting hotel. Very old and interesting. Apparently built back in the 1300's or so as a hostel for the craftsmen and artisans building Salisbury Cathedral. We had tea in a large old oak beamed room. Seemed a bit dingy as we were the only people in the room. Tea was what you would expect. Sandwiches, cakes, scones with cream and jam. All very pleasant but pretty uninspiring. We were in good company so the actual tea and food wasn't making or breaking our experience. But they could have done better. The White Horse in Romsey is a much better afternoon tea.

"Easter weekend"

User 26/04/2019

Excellent stay, staff really friendly and helpful even had an easter egg left one morning! Breakfast good quality and plenty of choice. Would definatley recommend and would stay again if travelling to Salisbury

"Great Location"

46Juliet, London, United Kingdom 24/04/2019

We have been here a few times and always feel at home. We were upgraded to a double room and put two single beds in. It was very nice but could have done with more storage and plug was difficult to take out of bath. The breakfast is very nice and would highly recommend. Staff friendly. The courtyard is lovely to have drinks in when the weather is nice. Also in walking distance of shops etc.

"Overnight stay in Salisbury "

75patw, London, United Kingdom 21/04/2019

Check-in was slow, but this more about other guests than the receptionist. There is very limited parking on site that is chargeable so you need to use public parking..... the receptionist recommended a multi-storey three roads away....over 5, but less than a 10 minute walk. This would not have been ideal if the weather was poor. I also was not entirely happy with leaving my car there overnight. Our hotel room was up and down tricky stairs and corridors.....not ideal is you were not steady on your feet. The room was old fashioned, small, but comfortable and clean. The water pressure was also very poor so the shower was not the best.....I advised reception on check-out and she apologised and said she would advise ‘maintenance'.


Sanchez247, Edinburgh, United Kingdom 18/04/2019

I stayed here recently as a stop over en route to a wedding. The Hotel was perfect. Very quirky, clean and the staff couldnt have been nicer and more helpful. One girl even went and printed off some information on the History of the hotel as i was interested. Very good room rate and the Breakfast was first class ! I will be back :)

"enjoyable stay"

User 01/04/2019

lovely old but querky hotel. Plenty of character. Night club nearby so we could hear this from our room. It did not stop us having a good sleep though. We enjoyed our stay and Salisbury had plenty to offer. We would visit again.

"Afternoon tea"

LM_Jackson, Salisbury, United Kingdom 01/04/2019

As a group of 7 (5 adults plus 2 children) we visited for Mother's Day Afternoon tea - we had 6 portions between the 7 of us. The service was great and the lady serving us was really helpful. It was the food that let them down. Sandwiches were just ok (salmon, egg, ham and cream cheese) but could have done with more. Scones were good but the cakes were the biggest disappointment. They were just cheap and nasty. At £13 per person I struggle to see where the money went for three quarters of a round of sandwiches and a had about 6 different types which was completely unnecessary - 2 “decent” cakes would have been much nicer. Tea was refilled and along with one glass of Prosecco the bill came to £88. Not cheap and we wouldn't likely be back but unfortunately for Salisbury there's not a huge amount of choice in the area.

"Excellent position for visiting Salisbury"

linfitzy, Devon, United Kingdom 31/03/2019

Hotel was centrally located for exploring Salisbury. The hotel staff very friendly and because we had requested a room either accessed by the lift or minimal stairs they gave us a ground floor room. Also as I had said it was our wedding anniversary the bed was decorated with rose petals in the shape of a heart - very sweet and romantic touch. We were able to park the car T the hotel (prearranged) and although it was £15.00 per day it was cheaper than the local car park and more secure.

"Always Book the Red Lion Salisbury"

GoPlaces64055496959, Milton Keynes, United Kingdom 21/03/2019

Myself and my colleagues always book the Red Lion when working in the area (some also when visiting with their family) Staff are friendly and helpful and the prsmises are clean and tidy also the older areas are fun to navigate. Visit and you will understand. Only 2 issues at present which i hope management will sort are that there is no actual restaurant other than the lounge area and the high speed internet is not high speeed.

"Very disappointed"

User 20/03/2019

The courtyard is lovely and the bar with the real fire was nice The staff very friendly The restaurant was not open which was very disappointing and the hotel room was terrible we had the furthest hotel up 3 flights of stairs, lift not working It looked as though the room was in the middle of being refurbished as it looked very unused, the sheets,pillow cases and walls had stains on them the furniture was very scruffy, the nets up at the windows were very grey and not hanging properly The shelf in bathroom was unfinished and the shower trickled out, the room with breakfast was £150 for one night so we were very disappointed

"Disappointing afternoon tea"

Mellows65, Salisbury, United Kingdom 19/03/2019

We booked this in advance, firstly they got the name wrong and the day wrong (despite me booking in person 2 days before). When the right time was finally sorted the tea was really mediocre. Only 3 quarter sandwiches each, we had to pay for extra, the cakes were all obviously shop bought, and the service was scrappy. The venue could be beautiful but it needs updating and a really good clean. Such a disappointment


Vincent S, Stafford, United Kingdom 19/03/2019

Booked this hotel as the one we normally stay was full for the evening. Dissapointed that we had to £15 for car parking which was so tight it was dangerous seriously i only expect that in London. My wife told me she had booked a room with a bath.... so she was a little put out when it was a shower. We only had an hour before we were due out to dinner so we dident say anything. The room was new by the looks of it and the bed was super comfortable. The hotel in general is hundreds of years old so its difficult to winge about the rabbit warren of corridors. While out at dinner my son asked about our room and was concerned there is a night club behind the hotel. OMG at 2.30am it was like all hell and broke loose outside and that was it for over an hour. Obviously not the hotels fault but a heads up would have been appreciated. Wouldent stop again.

"Group booking for Dinner"

dwP2876XJ, Salisbury, United Kingdom 14/03/2019

The meal really would have failed if served up as a school dinner. Dry meat, a splodge of gravy that was almost a ball and mushy veg. Cooking for, and serving 30 people is not an easy thing to get right. However, if you cannot do it, don't advertise that you can.

"Good for the price, friendly"

User 12/03/2019

Lovely hotel. amazing location, really near everything. The decor is a little outdated but it was ok. Did have some trouble because when I ordered room service I said I would pay with card but it seems it doesn't work in the rooms, but except for that everything was good. The breakfast was really great!

"Old and Dark with the ugliest clock in the world?"

RichardP171, Sheffield, United Kingdom 07/03/2019

This purports to be the oldest hotel in Britain but much is renovated or built on since it began. It has quite the ugliest long case clock ever made (Victorian) just opposite reception. The whole hotel is rather dark and dingy and there are no lifts to the room that I was given on the second floor, some way from reception. There is very limited and expensive parking which must be pre-booked. Reception was friendly however.

"Excellent location in town near Market Square"

Wellie4Somerset, Wellington, United Kingdom 06/03/2019

We were upgraded to a Superior King-size room. Very comfortable bed which was an absolute bonus for me due to my disability. Staff on reception were very helpful and friendly. Our room had a king-size bed, bathroom had a bath with shower over, nice quiet area near the courtyard on the second floor, reached by a small lift. We did not eat at the hotel so cannot comment. Just a little way up the road around a corner was the Market Square with market and shops, also shops just up the road too. No direct bus to the train station, so had a short taxi ride. We would recommend and definitely stay again here.

"A Quiet Week End"

User 03/03/2019

The Red Lion is a centuries old traditional hotel with plenty of character in the centre of Salisbury. It has recently been updated in many areas particularly in the bed rooms used. However there are some areas that retain an ancient charm. The dining room is well equipped and breakfast was good albeit that the hot offerings were just kept warm (including eggs). Parking is available in the adjacent public car park (£10/24 hours). Free Wifi is available in the bedrooms.

"Lovely, traditional hotel"

OutOfTheBlue-301, United Kingdom 28/02/2019

A gorgeously traditional hotel in the heart of lovely Salisbury. Full of character and charm - especially the lovely courtyard to the front. Room didn't have much of an outlook, but was a good size for one, and felt pleasantly cosy on a cold winter's night. Great WiFi. Decent shower. Just a few parking spaces at the hotel, which were taken, but there's a public car park a few minutes walk away. Had a few problems getting the electronic door lock on the room to work, but the friendly receptionist took care of it. Breakfast was ok - a fairly decent cold and hot and cold buffet, though the bacon had been curiously folded and done in the oven, I think, rather than grilled, which made it a bit unappetising and flabby. I'm guessing there would have been things like kipper, poached eggs etc available to order, but no menus on the tables so no way of knowing. Budget orange juice. Awful coffee (individual cafetière which was past its best, so lots of coffee grounds floating on the top of the cup when poured).

"Staffing turmoil"

nicpoljess, Loughborough 28/02/2019

Our stay here was pretty good. It was easy to say that the staff seemed disgruntled, perhaps with one another or working relationships which made us feel a little uneasy whilst we were sat in the bar area. Still a cracking little hotel in the perfect location.

"Afternoon Tea"

lovesfood2015, Dibden Purlieu, United Kingdom 23/02/2019

Had a most enjoyable afternoon tea at The Red Lion yesterday. The 2 gentlemen who served us were accomodating of all our requests. We arrived earlier than we should have done and were made to feel welcome. We were able to swap the glass of bucks fizz which was part of our deal for an alternative and swapped tea for coffee. The scones were very fresh and must have been made that day. The selection of bite size cakes was excellent and included eclairs, black forest cake, custard slices, macaroons and cheesecake. We will be back! The smart and comfortable lounge at The Red Lion is the perfect place to relax with afternoon tea.

"Fam Trip to Salisbury organised by Visit Wiltshire"

Florendia, Cambridge, United Kingdom 18/02/2019

We were invited to visit Salisbury, as Group Bookers and we had the most amazing 3 days! Because of the distance, we arrived at hotel at 1.30pm on Thursday 14th Feb stayed overnight and on the 15th Feb and left after visiting the South West Travel Show held at Longleat Safari Park. The whole experience was fantastic and the organisation which including a "guided" tour of the Cathedral, followed by a guided tour of the town itself was just superb. We had dinner at Bill's organised for us and EVERYONE must visit Salisbury, The Cathedral and lunch of dine at Bill's. The food was outstandingly good and the staff were very friendly and helpful. A super 3-days in sunny Wiltshire.

"Afternoon Tea!!!!"

Clem687, Salisbury, United Kingdom 09/02/2019

Having been given a voucher for an afternoon tea at the Red Lion we decided on a Friday. We have had a few afternoon teas and this rates quite poorly in comparison. 3 small quarters of sandwich each made with standard thin bread with minimal basic filling, and even though the quantity of filling was lacking I still had a big lump of gristle in the ham. The scones were thankfully warm and ok. The top tier was a collection of lots of very small, very sweet sticky shop-bought bits of cake. Fewer, better quality cakes and a bit more thought on the savoury front for the sandwiches would help turn this afternoon tea around. The staff weee good and explained that they once did better bread but people wanted simpler which I find hard to believe but maybe we are in the minority. The RedLion is a great old building and could be so much better. I suspect it's catering more for the transient tourist population who won't come back and not for locals as I can't see me going back sadly..

"Worst sandwich I have ever paid for !"

User 08/02/2019

I have no doubt that the Red Lion is a wonderful place to stay. However the food appears lacking in professionalism. Today on ordering two ciabatta sandwiches with tuna, red onion and sweetcorn , coleslaw and crisps, seemed appealing for a lunchtime snack. What appeared was what I can only say , was very disappointing. The ciabatta was stone cold and damp from refrigeration and crumbling, there was a microscopic smear of tuna and sweet corn and a rather wet spoonful of catering pack coleslaw on the plate. For pretty well seven quid each I think it's pretty poor show for such a lovely hotel, which overall appears a professional establishment, however their version of what was described on their sandwich menu was basically a disgrace.

"Little gem in the heart of this historic town"

David H, Horsham, United Kingdom 03/02/2019

An old coaching house, the inn boasts a good restaurant, a bar and limited parking (on a first come basis) and is just a few steps from the historic centre of this wonderful English city. The rooms are comfortable and the breakfast both plentiful and tasty. A weekend break is just enough to explore the town, take in the magnificent cathedral and venture out to Old Sarum, the original site of the town with the remains of the first cathedral and Motte and Bailey castle.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear David H, Thank you for your kind review of both our hotel and some points of the surrounding area. I do hope we will see you again in the near future if you would like to explore the area further. Sincerely, William W General Manager


User 31/01/2019

What a beautiful location and the staff were super friendly. Nothing was too much trouble and the meal was superb. The location was stunning and would highly recommend this hotel either for a family or business trip .

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Nigel C, Thank you for taking the time to post your review. I am glad you enjoyed your stay with us. I look forward to welcoming you back to the Red Lion hopefully in the near future. Sincerely, William Weis General Manager

"This is a unique Historic Hotel in a Beautiful Old City"

Peter B, Woking 31/01/2019

The Hotel claim this is the oldest Hotel in England and I'm sure that is true.Every room is unique and has been lovingly updated to modern needs while retaining the historic aspects of the building.The Hotel was a very friendly environement and typical of a Best Western Hotel.All the staff we encountered were friendly and pleased to help.Would recommend a City visit to Salisbury and this Hotel is an ideal place close to all that you would want to see. I

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Peter B, Please accept both my own and our team's gratitude for taking the time to place your review. We are continuing our work of sympathetically upgrading even more areas of our hotel including both our bedrooms and public spaces. I hope you will stop by again and see more of our improvements. Kind regards, William Weis General Manager

"0n3 night away"

walter c, Waterlooville, United Kingdom 28/01/2019

The hotel is and old building but this only adds to the charm. It is well positioned in the town with everything near by. We ate in the lounge bar in the evening and the food was satisfactory,the restaurant was busy with a function and they did offer that we could go in but happy to stay at the fire and eat in the lounge.

"Amazing historic place"

Jill C, Perth, Australia 24/01/2019

Great location and great historical value. We enjoyed the lounge and fire very much. Service was fantastic though breakfast was only average. Loved the bed and the bath. There were lovely facilities in the room for tea coffee and biccies .

"Very Nice Place"

JakeHalsey, Launceston, United Kingdom 22/01/2019

Staff were helpful, breakfast was reasonable and the room (certainly for the price I paid: £67 per night for two nights) was just my sort of thing. On top of that there's some real history here: part of the main building still has a wattle and daub structure. My only thought for visitors is that the room key cards are a little sensitive. Otherwise.... I've got no complaints and would gladly recommend this place to anyone who visits

"Lovely stay in a ,lovely hotel"

hoorayitsaholiday, London 21/01/2019

Great hotel, great location, very close to the Cathedral, the town square, shops and restaurants, car park next door or prebook with reception. Lovely staff, spotlessly clean (I'm very fussy) would recommend and revisit.

"Afternoon tea"

User 20/01/2019

We enjoyed a relaxing Sunday afternoon tea. The staff were all very helpful and offered us as much tea as we could drink. The scones with cream and jam were amazing. We had a lovely afternoon we would recommend.

"Ok stay could have been so much better"

golflodge, North Berwick, United Kingdom 18/01/2019

We had a 2 night stay recently - Lovely lady on reception, very helpful. Our room was pleasant, couple of issues in that sink would not drain and stains on pillowcases. We could have also done with more lighting as not easy to put makeup on. Breakfast was so disappointing. Met by young waitress who to be fair did her best but not properly trained. Would have been nice to be greeted with a smile! Told to sit anywhere which we did. The buffet was something from the 80's, all tinned fruit, nothing very appetising. Breakfast order was taken, when it arrived was shocking. Bacon obviously pre cooked had not been properly re heated was cold. Presentation as though it had been thrown on the plate. When the waitress finally appeared I called her over and requested fresh breakfast. She did ask if i just wanted to have it re-heated ! Duly it appeared 10 mins later but was just was still as bad as before. Pity as this would put us off staying again.

"Christmas Party"

TipsyJules, Salisbury, United Kingdom 13/01/2019

We like to try a different venue every year for our Christmas party . There was 8 of us and we were all very pleased with our food ,as some of us tried different options away from the traditional Christmas menu. There was plenty of food and all lovely and hot and tasty. The service was excellent from a great team that worked well together. There was a Disco that played a good varity of songs but sadly not many Christmas tunes. The only disappointment was that the dance floor was in a side bit and we feel for this reason it lacked a little bit of atmosphere .

"new years break"

User 07/01/2019

we had a very nice new year staff very friendly could not fault the food and service room clean and comfy shower not so good but water always hot . easy to walk any where in the city and plenty of coffee shops

"My stay"

User 02/01/2019

The room was dirty, the bed sheets and pillow cases were dirty with what looked like makeup wiped on the pillow case. The tables were dusty and the bathroom sink was dirty. The wardrobe door wouldn't open properly. The heating system had a burning smell when I turned up the heat from 3 to 4.

"Fabulous hotel "

donnalynno, London, United Kingdom 28/12/2018

Really lovely stay. Very friendly, helpful staff. Lovely hot chocolate sitting in front of an open fire. Food was great. Rooms very clean. Will definitely be back again and would recommend. 5 minutes walk to all shopping centres, cathedral etc.


fairylove77, Chesterfield, United Kingdom 27/12/2018

Stayed here Xmas eve and Xmas day food shocking all thrown on a plate like school dinners room and staff nice but we were disturbed at night by next door guests having a party spoke to reception who eventually dealt with it by asking them to leave this ruined our stay

"Appalling treatment by immature and untrained staff!"

User 26/12/2018

We had the unfortunate experience of visiting the Red LIon Hotel in Salisbury on Xmas day. My husband had booked a room for us both for Xmas day to have dinner with friends visiting from the US. When we arrived, we were told to book the evening meal at reception when they arrived. They arrived at 1.30 and we showed them our room briefly and then went to reception to book evening meal. The main receptionist had gone home by this time, so we asked another female member of staff how we could book the meal for the evening. We were told curtly that only hotel guests could eat at the evening buffet and then she stood in front of us in an as if she wanted us to leave after we received this information! We informed her of what the Receptionist told us earlier but she said that it wasn't the case and that only me and my husband could eat at the evening buffet. Not wanting to cause a scene, we walked out onto the deserted streets of Salisbury to try to find another place to make a booking. On the way out we found the signage attached to wall of hotel which said clearly that the restaurant was available to guests AND non guests! Why were we lied to by this other member of staff?!?! I am a white British women, but my husband and visiting friends are African American. I dread to think that this reaction from a staff member was purely racially motivated especially in this enlightened day and age! We are also very sober Christians in our 50's so hardly Ghetto! This was just the beginning! As we stepped outside the hotel through the gate entrance, a male member of staff followed us and LOCKED the gate behind us! I was mortified and deeply embarrassed for my friends...almost to the point of tears. We were now out on the wet deserted streets of Salisbury without a place to go and with nowhere open. We found a corner shop and bought 2 day old sandwiches and had no other choice but to return to hotel and ring the doorbell at the front entrance to be let back in. My husband then asked this same staff member that the sign outside indicated that we could have our visitors eat with us at the evening buffet. She agreed and we paid in advance. We sat for nearly 2 hours in the lounge eating our sandwiches and waiting for the Buffet to start at 7pm. When we were eventually let into the eating area, we were deeply disappointed at the poor array of cold and reheated food on offer. The turkey was sliced catering sort not carved. The servers were mainly filled with barely cooked and almost raw vegetables and one was filled with disgusting lumps of very fatty pork belly pieces TOTALLY not British Xmas fare but maybe a Polish|Eastern European offering! The only saving grace to the whole ensemble was the slices of boiled cod which were freshly cooked, however, there was no seasoning and no sauce...bland to say the least! If this wasn't insult to our tastebuds, the chipped roast potatoes were obviously reheated from the lunch sitting. We didn't complain, but just munched our way dismally through it with the same look of resignation as the other guests. We heard other guests adjacent to our table complaining about the food, so it wasn't just us being fussy! When we finished the meal we sat for a while hoping tea and coffee would become available to wash it all down with, but non forthcoming, We got up and walked into the lounge area of hotel. No one was there to serve such so my husband and myself insisted our guests retire to our room where we could make them a tea/coffee before they drove their way back to Bath area where they were staying. This was about 7.45pm. We sat having a giggle at the days events, not raucously by any means, when the phone rang and the young female receptionist said that the people in the next room had complained of the noise coming from our room and did we know that we could not have people in our room and they were to leave immediately. This was the last straw for me! I complained bitterly of the appalling treatment of us and our guests by staff members and the appalling food served to us at the buffet, the staff member put the phone down on me. After about 3 minutes a callow youth in the black suit called Claudio, knocked on our door and when the door was opened, he burst in in a very aggressive and confrontational manner and demanded angrily that our guests leave! by this time I was very angry and upset and complained to him again about the treatment of us and our guests. However, our poor visitors just put on their coats and walked out with said callow youth to avoid anymore unpleasantness! After all this, me and my husband couldn't stay one minute longer in the hotel and packed our things and made our way to reception. Again, the aggressive youth accosted us and read us the riot act whereby I accused him of being a racist and that I couldn't stay in the hotel any longer under such circumstances and we wanted a refund. On hearing this he walked off and left us standing there. We had no option but to leave without a refund or apology! On hindsight, I think that it is appalling that a so called multi-national hotel chain like Best Western, would leave a group of obviously inexperienced and untrained 'children' in charge of an important tourist attraction for Salisbury town. This hotel is the first of its kind to be built in England and is centuries old. Xmas day or not, it really is not on! Needless to say, we will be pursuing legal action.

"Terrible customer service and horrible food!"

lydia g, Suwanee, Georgia 25/12/2018

I am very much upset and appalled by the way my family and friends were treated at one of your hotels. We went to visit them as they were visiting the Salisbury area and stayed in one of your hotels. We decided to stay for dinner and spend some time with them. We spoke to a member of staff and was told that we could not stay for dinner, only those staying in the hotel could attend the evening dinner in the restaurant. I thought this was kind of weird as this has never happened before in a Best Western or any hotel we have visited. We then proceeded to go and look for food outside of the hotel on Christmas day. Upon leaving we saw a sign on the wall outside saying the restaurant was open to non-residents as well. After looking around outside we decided to go and ask again as nothing was open around the area. Another employer then mentioned "OK, I guess we can let you eat here". We ended up paying 22.50 per person (pounds) which mounted up to 90.00 pounds for our family. As we went to get our food the selection on the buffet was awful!! The food was cold, bland, tough, and tasted like it was re-heated. I will never go to this hotel again. We were not the only ones complaining over the food and selection. We then were invited up to the their room for coffee as it was only 8.00 pm. Within a short time we received a phone call from the receptionist saying we needed to leave because we were too noisy. What!! We were just speaking to one another in normal voices. Upon ending the phone call we decided to put on our coats and say goodbye to our friends. During this time we had a knock on the hotel door and upon opening it a boy about 21, 22 years old told us to leave. He had an angry demeanor and was moving back and forth. My husband told him to calm down as we were leaving and had never been treated like this before at any Best Western. He said well, this is an old hotel and visitors were not allowed to have guests in the rooms. What!!! I have never heard anything like this before. We are members of Best Westerns and have visited many around the world and never been treated this way. The young man was unprofessional, arrogant, immature and should definitely not be in the position of customer service, or Management and neither should the receptionist. He and the receptionist escorted me and my family out of the hotel and told us to complain online. Ridiculous and embarrassing treatment by immature, hotel staff, I will never stay at this or any Best Western Hotel again. The need to be removed as employees immediately!!

"Works Christmas Party"

User 21/12/2018

Fantastic customer care from the start of the booking from Radina, For the amount of people that attended the food was satisfactory, small bar with no Ale. Venue room very tight with no room to move, brightly lit with no atmosphere. Shame that the disco was in adjoining room.

"Excellant facilities friendly & accommadating staff"

User 20/12/2018

Very friendly & enjoyable stay. Room 75 excellent value for money & extremely comfortable. Bed king size excellent to sleep in also tv large & displayed on the wall giving more room on tables. Bathroom had a bath with shower water high pressure & correct temperature not too hot just right!! Very clean & tidy all round. Food delicious Breakfast buffet fabulous excellent choice of food continental & cooked! Staff friendly & accommodating especially Dawn, offering help carrying my luggage on arrival to the room & showing me around as got lost on a couple of occasions !! Like a maze inside trying to find your room on first visit!! Shops just outside not far to walk to the Cathedral & other amenities. Very limited on car parking spaces however, not to far to park in local carparks !!

"Great annual Lunch"

Darkewood, Wiltshire 18/12/2018

As a group we meet every month for coffee at the Red Lion. It is a relaxed setting with excellent coffee competitively priced. This year the group decided to have our annual lunch there. Booking was easy as was the format for giving them our pre-booked choices. Friendly and attentive staff served our meal in the wonderful setting of the main dining room. Food was of excellent quality. The soup was a little glutinous but tasted fine as did the roast turkey and trimmings though being an avid vegetable eater I could have done with a wider choice of vegetables. Desserts were good and the complimentary mince pies were excellent. Drinks reasonably priced particularly if you compare with other establishments in the centre of town. In previous years we have had our lunch elsewhere paid more, not always at the same level of service and quality. My only gripe is having to pay upfront. A deposit I do not mind if the food had not been up to standard you have little sanction. Not a problem however on this occasion and the consensus amongst the group was that we would return next year.

"Nice Hotel"

Jimmy196744, Crewe, United Kingdom 18/12/2018

Stayed for three nights in December for Business, parking is a nightmare at first, you have to park around the corner in a pay and display then carry all your luggage a fair distance and in my case in the rain. The hotel is lovely though, bar foods nice, breakfast is excellent, rooms old style but comfortable, good shower and has everything you need. Nice touch with the fresh coffee in the room. Restaurant not open to guests in the eveing during the week but you can eat in the bar, the menu is good but there are loads of places you can go to eat that are walkable. Live football over the road in the bar. The breakfast doesn't start until 7:00 am, could have done with it starting at 6:30 but you can't have everything and to be fair, when you walk in at 7:00 everything is reday to go. Wifi is good too. Friendly staff, lovely warm welcome in the morning. will definitley return in the New Year for business and would stay here with the Mrs for a trip to Salisbury as the City is lovely

"Party of 35 people for Christmas meal festive lunch"

User 18/12/2018

The hospitality of the Red Lion Hotel staff was outstanding from the moment we arrived. The venue was perfect for our Christmas party consisting of thirty five people or though could have easily catered for more. The three course meal was of a very high standard regardless of whether turkey, pork or salmon was chosen for main. The meal was rounded off with coffee and mince pies. Operations Manager Dana went out of her way to cater for some later comers which totally made their day. The overall experience was exceptional and fantastic value for money.

"Workplace Christmas Function at The Red Lion, Salisbury."

User 13/12/2018

For our workplace Christmas Function this year we chose The Red Lion as the venue, with its great atmosphere and location within Salisbury centre. We had a total of 87 people attend and the night was fantastic, with everything running smoothly and the hotel staff personally going out of their way to facilitate all of our needs. For planning and organisation the hotel events manager was extremely helpful and friendly, which made it much easier to plan compared to other venues we have used in the past. She was also more than happy to help with last minute changes and modifications, which inevitably happen when so many people attend! On the night the venue was very well set-up, with decorations, music and tables organised neatly and to a high-standard for all attendees. The staff kindly directed people to their seats, and were happy to help with anything else needed if required. The food was delicious and high-quality, and also arrived precisely at the time we planned for. In addition, the drinks selection was great, with prices being very reasonable for the festive season. We planned a raffle and set of prizes for the night after food too, and for this the hotel allowed us to use the DJ stand and microphone for announcements etc, which was a nice little extra on top of everything else. All in all, I'd like to personally thank all of The Red Lion staff for their time and effort, and I'd definitely recommend the hotel in the future for others also thinking of planning an event.

"Weekend Visit to See the Cathedral and Christmas Markets"

User 11/12/2018

Hotel is quite central, lots of character, some fixtures are a bit tired. Staff pleasant and friendly. Room 34 was across an open courtyard, on the first floor, quite small for all the furniture and fittings, unfortunately a chair had protruding nails which aligned perfectly with the right thigh, I was lucky it was only my clothing that got punctured and not me, so no blood. The bathroom had very nice fluffy towels The breakfast was excellent on departure day.

"Disappointed, was expecting a little more"

earthbound06, Crowborough, United Kingdom 10/12/2018

The location of this hotel is good & in the town center. Room was comfy, shower room was very good. We were allocated room 10 on arrival - caution - this is directly facing the main road & as such the noise from the surrounding which included pubs & clubs went on until at least 2am - so sleep isn't guaranteed! Room 10 is a small walk from reception & up a set of steepish stairs - not great for myself as I am recovering from a knee operation - the stairwell is relatively narrow, floorboards make a noise & guests passing our room to go up to the rooms above were noisy, swearing & knocking into our door - if you are offered room 10 then maybe ask to be moved! We appreciate that the building is old & accept the "building" bangs & creaks but some of the guests should have a little more respect. The breakfast is of a good standard, cooked, cereals, breads & cold items - guests sitting in the breakfast area should also remember that shouting & swearing in front of other guests & children should be stopped - it's not nice & not acceptable. In general most staff were helpful but could do with a little more customer relations - not the happiest bunch! Parking in this area is a complete joke - the hotel only has 6 spaces which were allocated. The larger car park at the back of the hotel was totally full so after calling the hotel to find out where we else could park we ended up having to use the multi-storey in Culver Street - cost £8.90 for a full day, luckily Sunday charges have been suspended for the time being otherwise that would add. We would return but not to room 10 or any room roadside!

"Lunch visit"

nataliep211, Barton Stacey, United Kingdom 09/12/2018

We came in for lunch as we were in Salisbury Christmas shopping. 4 cheese and chutney ciabattas and 1 tuna sandwich with a portion on chips. The chips were the best thing about the meal. The ciabattas had the tiniest bit of grated cheese in, they were also stale. The sandwich had also seen its best before! Disappointing considering the price was on the steep side.

"Nice hotel excellent location but....."

apperleyr, Kingston upon Thames, United Kingdom 08/12/2018

We stayed two nights in December with friends. The hotel is very old, 13th century but the decor is bright, modern and clean. There is a seperate small bar, a lounge where you can sit and order coffee or drinks. We used this as the bar dies get quite full. The dining room is quite large, although we only used it for breakfast as there were many Christmas parties going on and the dining room was full every night. The breakfast is good, it's a buffet style with pretty much everything you could want. The price of drinks is quite reasonable and the staff are polite and helpful. None of the rooms appear to have air conditioning. Security is quite good as there is a door with a keyed entry number that you need to go through to get to the rooms which are key card locks. There is no room safe. I think the best thing about this hotel is the location. You can walk to pretty much walk to anywhere in Salisbury from here including the Cathedral, and the market square is literally 100 metres away. If I had one criticism it would be that on both nights we were there they had a visitor who used their lounge who we could only describe as a bag lady. She had a trolley with her containing all sorts of papers and carrier bags and she positioned herself in the centre part of the lounge and took up 5 seats around a table so that she could spread out her coats on the back of chairs to dry out and various newspapers and other papers on the remaining chairs. She was also quite smelly. She did order food but sat there for the whole evening not talking to anyone but taking up a sizeable amount of space. She did walk like she was drunk but she could have a walking impediment, it was difficult to tell. Despite the fact that there were people standing in this area around the bar as there was no seating available the staff at no time asked her to move to a smaller area or even ask her to leave. We were not sure what was happening here or if she was a homeless person using this hotel to get off the streets for the evening, and it did seem a very strange situation. Would this stop me from going back? I'm not sure, it might do as there are many other hotels also centrally situated. I would have rated this hotel with 5 stars had it not been for this situation.

"Do not eat here!"

Dee365, Dorchester, United Kingdom 06/12/2018

We've just had the worst meal out for 30 years. We waited three-quarters of an hour for the most pathetic offerings to appear. They were meant to be main meals costing £15 to £20 each. They were the size of starters and mine was burnt with some of the vegetables missing. The red Rioja we were served was so poor and cold that we left it half drunk despite our long wait. Ruined our traditional Xmas shopping day in beautiful Salisbury.

"The Maze of Salisbury."

Dotz07, London, United Kingdom 17/11/2018

In the area for an event. Stayed for one night. Very accessible ie very central. Check-in was very easy. Staff in general very polite and professional. Parking has to be booked in advance otherwise there's metered street parking or a public car park a few mins walk. Vouchers for car park are available if needed. All in all I had a pleasant stay. Will I stay here again.....yes!

"Quirky maze"

User 14/11/2018

The hotel is very nicely located for travellers, just a 10 minute walk from the train station, 2 minutes from the bus to Stonehenge and one street over from the central square with pubs and shopping. The room numbering system is a bit confusing, and getting to our room the first night from the front desk was a bit of a Maze Runner affair, but it is clean and comfortable. There was a bit of road noise, but nothing horrible and easily overlooked. There is a pub located downstairs and it appeared popular, and the main courtyard was being used for wedding photos one day we were there. The front desk check in was quick and efficient, and check out was quicker. Overall if I found myself back in the area I would likely book to stay here again.

"Beautiful old building steeped in history."

suejones12000, Chertsey, United Kingdom 11/11/2018

Stayed for one night and it wasn't long enough. Bar was very cosy and offered a range of food from the menu. The lounge area was very cosy with a fire going and we had a delicious cream tea. Our room was very spacious with a lovely old fireplace. Everywhere was very clean and beautifully decorated. Very large bed which was very comfortable. The whole hotel was very quiet and relaxing. Breakfast was buffet style in the Vine Restaurant another beautiful old room. Staff very friendly and attentive. Full English was very nice but not very hot. Really enjoyed staying at the Red Lion and would happily go there again and recommend it.

"Good but not excellent"

sianyCologne, St Austell, United Kingdom 08/11/2018

Stayed here for work and was in room 14 which overlooked the courtyard. The room was nice, warm and welcoming. Everything you needed in it. The shower curtain was terrible - one of those really cheap thin ones. The fan was very noisy but could turn that off so not a big deal. Comfy bed, clean and tidy and over all good. We ate two lunches in the hotel so just sandwiches which were fine, Service seemed a little disorganised and we'd booked up a projector and flip chart which weren't in the boardroom - we had to ask for them. We'd also booked tea and coffee for the meeting room but again had to chase up and ask. However once we asked it was served quickly by friendly staff.

"Awful food & badly managed"

User 01/11/2018

As we often shop in Salisbury and we look forward to a light lunch in the bar or lounge at the Red Lion. Yesterday, we were shown to a table, ordered sandwiches & coffee from the light lunch menu. 5 minutes later the restaurant manager approached and told us that some equipment was being fitted in the kitchen and there would be a a delay in the food coming out. We already had our coffee so decided to wait. When our food came out my sandwich( pulled pork with apple sauce on white bread) was toasted on one side and not on the other. I ate half of my sandwich and then noticed that some of the pork was red. I sent the rest of the sandwich back and was then told the pork was well cooked and the red bits were ham!! Though they couldn't explain why half of the sandwich was toasted & half not. The restaurant manager. ' magnanimously' said she would not charge for the sandwich. I am astounded that firstly, the management should even consider preparing food in a kitchen that was having work done in it. Secondly to send out very poor sub standard food ( my husband's tuna sandwich was equally unappetising) and thirdly no apology or compensation was offered. Sadly on our next trip to Salisbury we won't be having lunch at the Red Lion!!!


User 08/10/2018

A lovely old pub. We had a double room with ensuite clean, comfy bed,,no noise except for the fire alarm that went off unexpectedly. Good fire drill. Stayed a few days with no complaints, good food and excellent service.

"Chaotic visit - pretty but poor"

paminoz, Swansea, United Kingdom 07/10/2018

My husband and I booked The Red Lion to attend a wedding in Salisbury. We were aware that check-in was 2pm which coincided with the start of the wedding). At the time of booking we were told we would be able to access our room early, which reassured us. When we arrived just after 12 our room wasn't ready but we were told it would be ready by 12.45. At 1pm it still wasn't ready and we were due to leave for the wedding at 1.30. Concerned we would be late, I asked if we could use somewhere to change. I was shown to an office room where I left my bags and clothes and returned to reception to direct my husband. When I went back to the room the door had locked behind me. I asked for a key but was told that room wasn't usually locked and they couldn't locate a key. It was finally unlocked at 1.20pm, by which time, further to complaints from my husband, we had been allocated a room. However reception did not offer to bring my bags up, but asked my husband to collect them! The hotel is very picturesque externally, but the corridors are narrow and in need of redecoration and signage is confusing. The room was spacious and well furnished, but we were on the outside of the hotel next to a busy road and I found it difficult to sleep, despite wearing earplugs. The room was very clean and had everything you might need, however the shower pressure was very poor indeed. Breakfast was from 8-10am on a Saturday morning, which seemed a little early, particularly given they had no lunch service. Its disappointing that we weren't able to enjoy our stay more. The hotel did explain they had two wedding parties staying that day, but no attempt seemed to have been made to deal with the increase in capacity. In my view, the Red Lion relies a little too heavily on its olde worlde charm and the service is lacking.

"Charming, quaint, and historic! LOVED this place!"

Jennifer F, Thousand Oaks, California 03/10/2018

We had an upper room with 3 big beds and a splendid view. Once we found it, we LOVED it! Beds were large and comfy, room was clean and inviting - everyone who works here is super nice and helpful! We stayed two nights here and I wish we'd been able to stay another night so we could have explored the town more. (We stayed here in preparation for a visit to Stonehenge.) Will definitely return!!!

"TV in the bar"

Robert K, Sherborne, United Kingdom 28/09/2018

Have been to The Red Lion a few times in the last couple of months usually a Wednesday or Thursday lunch time for a drink and sandwich and there is nothing wrong with the food or service, it's the couple of regulars who reserve their table opposite a TV and control it from their table, they are the only ones to view it and the sound is rather loud for the old chaps who are usually looking at their mobile phones anyway, most places we go to who have a TV on have subtitles and no sound, complained on our way out to reception to be told we could sit in the lounge area it's quite.

"Lovely historic hotel"

jkr46723, Fort Wayne, IN 26/09/2018

My room was in the oldest part of the hotel and delighted me every time I stepped into it with the history it held. In addition, the bed was comfortable, the tub lovely, the service excellent. I'd happily stay again.

"Brilliant hotel"

User 23/09/2018

Old historic hotel with a wonderful courtyard and lots of outdoor seating. Superior rooms are excellent with very good facilities and extra large beds. Fantastic location, a short walk to the large market square and cathedral.

"Birthday Afternoon Tea"

Ann M, Salisbury, United Kingdom 16/09/2018

Afternoon tea with friends and family. A lovely, relaxed afternoon. The sandwiches, scones and cakes were all beautifully fresh and very tasty. Nine of us were sat in the window area on an oval shaped table which was perfect as it made it so easy to converse. The tea and coffee (which was excellent) flowed and the staff were very attentive. Thank you.

WilliamW3984, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Ann M. Thank you for taking the time to review us. I am glad you had an enjoyable experience and I hope you will visit us again. Sincerely, William Weis General Manager

"Historic Hotel in Ideal Location"

Eclipsegroupie, Arlington, Virginia 16/09/2018

This Red Lion (there are Red Lions all over the country) is a lovely old hotel in the heart of Salisbury. And by old, I mean the earliest part dates from the 13th century; it has been operating under the name Red Lion since the 18th century, when it was a famous coach stop. The floors are creaky, but that's to be expected in a building this old. Our room was small, clean, good bed, with an adequate bathroom but a missing a shelf in the tiny shower for soap and shampoo. No elevator, so not recommended with those with mobility issues. Breakfast buffet was typical for England, but the menu in the restaurant was limited. The location is ideal - we walked to all the museums, cathedral, market square - and quiet, too. Though our room faced the street, we heard no street noise at night. If you need a fancy, modern hotel that might be anywhere in the world, this is not for you. If, like us, you want something with a history, typical for its locale, you'll probably enjoy The Best Western Red Lion as much as we have.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Eclipsegroupie, I am glad you enjoyed your stay with us and all of us would like to thank you for taking the time to place your review on Trip Advisor. We hope to see you again at the Red Lion. Kind regards, William Weis General Manager


joshkilshaw, Colchester, United Kingdom 14/09/2018

From the outside the hotel looks beautiful. Inside....not so. We changed rooms as, in the suite we were initially given, the shower would only supply ice cold water. Orderd two meals at the bar, omelette and bangers & mash. The omelette was delivered and looked lovely.....20mins later the other meal still had not arrived. When we queried the delay with the deputy manager, all of about 18yrs old with an attitude, told us sausages lake longer to cook than an omelette! When I commented about wanting to actually eat with my fiance his attitude deteriorated. He became very aggressive towards us saying if we wanted things for free we should go somewhere else. Money was not the issue, I was happy to pay for a meal but wanted to eat at the same time as my fiance. Didn't think this was out of the ordinary. We asked to cancel our room reservation as we would find alternative accommodation....this was met with more aggression from the deputy mamager, escalating in him trying to enter my personal space to intimidate me. Too much ego and the "power" of a badge had obviously gone to this young man's head The other staff couldn't be more helpful.


lucy4442018, Tokyo, Japan 13/09/2018

????????????????????2??? ?JAL???6?25???????????????????????????????????????????????????????????????????????????????????????????1????????? ????????????????????????4.5???? ??????????????????????????????????????????????????????????????????????????????????????????????????? ???????????????????????????????????????????????????2???????????????????????????????????????????????????? ?????????????????????2??? ????????????13??????????????????????????????????????????????????????????? ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ????????????????????????????????????????????????? ???????????????????????????????????????????????????????????????????????…?3?4???????????????????????????? ??????????????????????????????????????????????????????????????? ??????????????????????30?????????????????????????????????????? It was great to stay such a historic hotel on the first day of our travel to England. Thank you for your kindness.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear lucy4442018, Thank you for your detailed review of both our hotel and the steps taken for Stonehenge. I am glad you enjoyed your stay with us overall. Kind regards, William W General Manager

"Clean, Comfortable and Affordable"

Jaime P, Oakville, Canada 10/09/2018

The Red Lion is a nice hotel right in the heart of Salisbury, however if you are looking for a very modern hotel with all the extra trappings, you may wish to look elsewhere. Our room was clean, spacious, with a sizeable bed and shower. It was a functional place to sleep comfortably and relax during some down times during the day. Some of the best parts included the nice courtyard where we could enjoy tea or a late night drink, the comfortable lounge, excellent wifi and channel selection on the TV and friendly staff. Some of the negatives included that we had booked a room with two double beds, but they converted it to a King. This wasn't an issue wholly as the beds were still comfortable, however the seam between the two mattresses was a little awkward, and cleaning staff just used a flat sheet over them rather than a fitted which was a little bit gross to me (that being said, it never moved in the night). Another downside was the shower pressure. It's very weak, and while its fine for washing your body, if you have long thick hair, it can be difficult to wash that. Lastly, our only other complaint was traffic noise. Our room was situated on the outside, rather than facing into the courtyard, and we often woke to loud motorcycles racing down the street. The hotel has nothing to do with this of course, but it was relatively annoying. And our weird obsession was the lift. It is slow, sort of sketchy looking, and completely carpeted. I'm fairly certain we've told everyone we know about it. All in all, if you need a place that's clean, comfortable and affordable, in a quick walk to a bunch of restaurants, shops and attractions, then the Red Lion will be perfect.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Jamie P, Please accept my thanks for posting your review on Trip Advisor. I am grateful for both the positive points and the points which impacted your stay. I am happy to let you know our lift will soon be undergoing an interior redesign. I hope you will get the chance to come back and see the new look in the future. Kind regards, William W General Manager

"Nice friendly staff"

Kevin H, Kent, United Kingdom 29/08/2018

Stayed here for one night on our way to bath, nice place friendly staff comfortable room beautiful breakfas. Situated right in the middle of the town centre. A big thank you to Dawn the manager who was on hand to make our stay comfortable, showed us were to park, extra milk & tea bags, every time we bumped into dawn she asked if everything was ok,not just us but other people. Good team will be retuning thanks k.hollands

"Guided tour through South o England"

User 28/08/2018

Nice oldfashioned hotel with rooms like in a maze. Not easy to find your room. Not perfect If you are disabled. You have as always to order drinks from the bar and take with you to your dinnertable. Lot of steps and stairs - not easy If you are not fit. You could have your Coffee in the living room and this was very comfortable.

"Beautiful, atmospheric hotel, first class staff!"

Debbie H, Chard, United Kingdom 27/08/2018

The Red Lion is steeped in history and is reputed to be the oldest purpose built hotel in England. Situated in the heart of Salisbury It has a charming central court yard festooned with ancient Wisteria that clambers around the building. Our room was slightly characterless but the public areas of the hotel have some fabulous focal points. The amazing skeleton grandfather clock in reception and the highly carved fireplace depicting the last supper are both ancient and fascinating. Added to this atmospheric hotel is the tremendous staff who were exceptionally polite and helpful.

"Old world charm"

User 22/08/2018

Very nice and cozy..The old world look really fits if you want to feel you are experiencing English charm. The staff are extremely friendly and go out of their way to make you comfortable. The courtyard is a very nice place to enjoy a pint and desert. The rooms are spacious and comfortable. The location puts you close to city centre.


User 22/08/2018

Just been to the Red Lion for lunch. We had the most dreadful pair of ciabattas, Ham and Tomato, cheese and pickle. Very stale and dry served with a limp bit of salad. Extremely expensive for a very poor lunch. Certainly will not go back.

"Wonderful Afternoon Tea"

User 19/08/2018

Thank you so much for the wonderful prize of a free afternoon tea for 4...... we had a lovely time and the tea, sandwiches, scones and cakes were lovely! The staff were friendly and welcoming and couldn't do enough for us. A lovely, comfortable lounge with a beautiful courtyard! We will definitely be back!

"Cute but no A/C"

Joanna W, Washington DC, District of Columbia 17/08/2018

This is a very convenient location at a very reasonable price. Unfortunately it was sweltering hot when we were there and the lack of A/C made for miserable sleeping on our first night in the UK. But the outdoor patio is charming and the breakfast is excellent.

"Mr M Misselbrook"

mikemisselbrook, Gosport, United Kingdom 17/08/2018

Superb venue with fantastic employees who created a fantastic wedding day to remember, which every single person whom attended has fantastic memories of such a brilliant day, many many thanks for the staff going that extra mile for us.

"great night sleep"

User 02/08/2018

when we arrived late on the evening there was a lot of noise at the pub nearby and also in the courtyard but by 11 pm all was quiet and with the very comfortable bed we had a great nights sleep. Room had plenty of space and Breakfast was good quality and plenty of choice.

"Still no reply"

800George, Sidmouth 02/08/2018

I had already written about this hotels food and as yet not had any reponse to it, maybe they dont visit Trip Adviser,so I would ask you to see my last review. I found it very expensive considering the quality of food we were served and hope that the management get to grips with the kitchen.

"Fantastic weekend!!"

User 31/07/2018

Stayed at the red lion Friday 26th - Sunday 29th and I can tell you it did not disappoint at all. From walking in to the courtyard and seeing how beautiful it was to opening our door and seeing our room it was all just amazing. I booked this as a surprise for my partner and I wanted it to be perfect and it certainly was. I was worried when I read trip adviser about the parking ...but no need to worry there are plenty of car parks around and the multi story car park I used was literally a 5 minute walk away and is free after 6 and all day Saturday and Sunday. Once we had the parking sorted we visited the city and everything is within walking distance of the hotel. The cathedral is only a couple of minutes walk and There are lovely restaurants to eat at if your not eating at the hotel and plenty of places to drink. We loved Mauls wine and cheese bar which is a 2 min walk away and I also recommend Grilardo's the Italian restaurant its a bit of a further walk about 15 mins but worth it. The staff at the hotel were lovely and helpful and the bed was so comfy. I would definitely recommend staying staying here.

"Upgrade to the Loft if you are able!"

Beth D, Alberta Canada 30/07/2018

This is a nice old hotel in a great location. We had no advance booking so had to stay in two different rooms both quite nice. The first was a lovely king room but trembly hot......this was s heat wave so not within anyone's control as the rooms in this part of the building don't have AC. The second night we stayed in the AC loft with air conditioning. It was lovely and well worth the extra cost. If we return to Salisbury we will book the Loft for our whole stay. The pictures are of the loft. The only drawback is a few low beams!!!!!

"Beautiful, historic, quaint hotel"

Andrea H, Oxford 30/07/2018

If you prefer the beige conformity of modern hotel rooms then this is not for you. An early modern coaching inn with a collection of ancient buildings (some dating back to the late Middle Ages), around a central courtyard, this hotel features wiggly floors, dramatic fireplaces, ancient carved bed-steads, early modern wall paintings, in addition to the comfort and cleanliness and modern facilities we all require. No two rooms are alike in the old part of the hotel. The courtyard itself is very beautiful and a lovely place for a drink and a snack after hours of sightseeing/shopping. It's draped with festoons of virginia creeper, in which the common hedge sparrow is making a determined comeback - they cheep loudly all the time so I'd beware of getting a room that faces into it - ours luckily was very quiet. We didn't eat here so I can't comment on the food, but the bar was perfectly fine and a cheerful young man served us delicious gin and tonics with yummy crisps. The location could not be better, right in the centre of Salisbury. The service was prompt and friendly - when our key card refused to let us in to the romo after dinner two young men came and dismantled and reassembled the lock while we waited in a nearby empty room. An extremely pleasant experience, a great hotel considering only 3 stars, and very reasonably priced. Shall certainly come back.

"Perfect for our needs"

User 23/07/2018

We stayed in this 3 star hotel in the Centre of Salisbury on Friday night of the Southern Cathedrals Festival. The location is ideal for events in Salisbury, and we found the staff very helpful, our room quiet and comfortable, the breakfast extremely good and we continued to use the hotel public rooms as our base after we checked out on the Saturday. We were made to feel very welcome and this historic hotel makes the most of its quirky lay-out with parts of the hotel dating back to the 1550's. Our room was clean and spacious with a large modern bathroom. We would gladly stay there again.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Thank you for your review of the hotel. I am glad you enjoyed your stay with us and I do hope we will see you again in the near future. Sincerely, William Weis General Manager


800George, Sidmouth 18/07/2018

Yes this hotel has history its bars are interesting and it is near the city centre, but for me that was all it had. We went to a wedding function here last week and what a disappointment the food was. May I suggest that the management take a close look at what is being served up as good food. Chicken very dry, potatoes looked as though they had been cooked 4 hours previously, the same said about the carrot. The portion was tiny (maybe a blessing) What really opened my eyes was when I ordered 3 packets of crisps from the Victoria bar and was stung for £4.50 for them. How can this be correct. Sorry my experience of the Best Western Red Lion was very disappointing over priced and poor quality and £1.50 for a packet of Tyrells. I look forward to the response from the hotel ?

"One night"

dealkeith, Witham, United Kingdom 15/07/2018

Not impressed with this hotel lovely building and courtyard, but the bar was terrible no choice of drinks and the bar staff unhelpful as for the breakfast there want anything there all the hot trays were empty when the staff were asked if going to be refilled they ignored you again unhelpful . So really nice quaint building but let down by very poor service and bar so best give this one a miss

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Dealkeith, Thank you for taking the time to post your review regarding your recent visit with us. Please accept my apologies we did not meet your expectations during your stay. While we serve a selection of draught beer, cask ales, bottled beers, spirits, mixers, a wine menu including bubbly, sparkling wines, reds, whites and rose in addition to non-alcoholic drinks and soft drinks, I am always looking to improve our selection and would value any suggestions from our valued guests as to what items we can potentially look to increase our selection with. I am sorry you experienced a high demand time for breakfast and this caused you to feel our staff were unhelpful. Please accept my apologies this was the case on this occasion. Sincerely, William Weis General Manager

"Two stays, two different experience"

Mehdi S, Bristol, United Kingdom 12/07/2018

I stayed here twice, a one night stay in May as I was taking part in Bristol to Paris Cycle challenge and I really liked it. The room was well-designed and modern, a bit warm but still comfortable. Breakfast was plentiful, with a broad variety of cold and hot choices. Having this experience, I stayed here for two nights in June for another cycling challenge. My room this time was rather old-fashioned in design especially the bathroom suite needed an upgrade. Both times my room was clean and staff were friendly.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Mehdi S, Thank you for posting your review of your stays at the Red Lion. Wee are continually rolling out improvements to our entire hotel to improve our valued guest's experiences and I hope we may see you again on another cycling challenge or even a short visit to enjoy the city. Sincerely, William Weis General Manager

"An awful lunch experience."

User 09/07/2018

So myself and my grandfather meet up every week for my lunch break. We have for around the past year gone to the Red Lion for lunch and most of the time it has been lovely. However sometimes the service has been slow and items have not been ordered, but this hasn't ever deterred us from returning until our last visit. The waitress was absolutely lovely and she is a credit to the establishment. We ordered our food, I ordered a salad and he ordered a sandwich. I have an hour for my lunch break and got there within 10 mins of my lunch break started. There were two ladies sitting opposite that ordered there food just before we did. Their food came out and one of the ladies wasn't happy saying it wasn't what they ordered, saying she ordered the salad. I believe what happened was my salad was ready to go however they didn't want to upset the ladies so used my food to serve to them. This means I was left with nothing and we waited over 50 minutes with constant promises of it being ‘just a minute away' we eventually cancelled the order and I want back to work on a empty stomach. What let it down even further is the fact that when we went to sort the bill for our drinks we got a very limp apology as the two were more concerned with how to sort out the till. Plus the fact that any company that is interested in keeping customers loyal shouldn't have charged us for the drinks... but they did. Safe to say, we are never going there again.

"Wonderful historic building in the centre of Salisbury"

Jackie H, London, United Kingdom 09/07/2018

The courtyard is absolutely beautiful and a lovely place to relax and have a cool drink on a hot summer day. Our room was extremely comfortable with a larger than average double bed and lovely sofa. A cafetière was provided for fresf coffee and a teapot for the tea. Little touches that make a big difference. .

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Jackie H, Thank you for taking the time to post your review of your recent stay. I am glad you enjoyed your visit with us. I hope you have the opportunity to visit us again in the near future. Sincerely, William Weis General Manager

"Perfect Location with Minor Cautions"

RGnyc1, New York City, New York 08/07/2018

We stayed at the Red Lion Inn in Salisbury. It's a very short walk to the Cathedral and the downtown market square. The staff is excellent and caring although they are not all equally knowledgeable when it comes to questions about driving directions. The Inn has a lovely central courtyard perfect for enjoying an afternoon drink and conversation. Our breakfast at the Red Lion was very good, although afternoon coffee/tea was disappointing. If you are driving there, the additional charge for a parking space is essential -- but arrange early as they have a limited number of spaces available, and if you have a large vehicle it's pretty difficult to park in the spaces (we have now mastered the 11-point turn). The building is quite old (parts date from around the 1500s) so don't expect air conditioning -- although our room did have a fan, and if there isn't a heat wave you won't have any problems in that regard. The only cautionary note we'd offer is that there are a couple of pubs nearby, so it's possible that if your window faces the street you could be awakened at 2:00 am by rowdy drunks -- we were, on both of the nights we stayed there -- but in fairness, the World Cup was in progress so those nights might be the exception.


smithwicks2018, Kilkenny, Ireland 04/07/2018

Wonderful hotel staff very friendly rooms were lovely could not find fault very helpful I had to change room as next door business had there bind full and open due to.heat there was a smell coming in to my room not hotel fault but change me to a new room with out anly problem woudl definitely stay thete again room had everything I needed tea coffee fresh water every day bottle

"Full of Character"

Jeff N, Nottingham 02/07/2018

This is a nice hotel with a wealth of character, and very pleasant staff. Our room was comfortable and had everything that you could wish for, except air conditioning. But, this is a very old hotel with a great history so I doubt if they considered such things in the 13th century. That said a fan was available in the wardrobe, which was a great help in our heatwave. The courtyard is a great place to sit and watch the world go by and people watch on your fellow guests. Parking isn't very limited, but again not really a consideration when they built this place al those years ago. Location is brilliant with a short walk into town and to the Cathedral. Service is first class, especially when you forget to take some items I had hanging in the wardrobe. They've posted them onto to me, and that is a lovely touch. The only reason for one missing star is lack of parking and also in warm weather we had to have our window open, which unfortunately was next to the kitchen extractor fans so cooking smells in the bathroom.

"Where do I start!!"

ChrisDennisPaignton, Paignton 27/06/2018

Very poor from start to finish. Shown to our room & blind was collapsed on the windowledge. Dinner that night was a disaster. Only a dozen covers in the restaurant, starters took a while but were ok. We both chose steak for our main, but it was extremely tough. So much so that my wife couldn't eat it & my jaw felt as if it had been to the gym!! I had a glass of red wine which was full of sediment. The big issue though was the waiter - he was sullen & uncommunicative & couldn't have cared less! Dinner the following night was ok & the young man waiting on was pleasant & attentive but again there were only 4 tables occupied & our starters took nearly 40 minutes to arrive. Unacceptable! Breakfast on both days was buffet-style & ok if not altogether exciting. Again though the waiting staff were surly & uninterested. They all need peronality transplants. Overall not a very inspiring stay. Even if we were paying budget prices the quality of food & service was very poor but we were paying in excess of £400 DB&B for a 2 night stay & it was unacceptable & not worth the money. We will not be returning & will advise family & friends to avoid at all costs

"Fathers Day meal"

User 17/06/2018

We decided to celebrate with a meal.We were the only people eating and we ordered 2 steaks and 2 burgers.Upon delivery of food one burger can only be described as very undercooked and so this was taken away. with an apology .The remaing food was ok although the chips were cold but having already complained once we just made do.After along wait, the recooked meal arrived, but by this time the rest of the party had finished.The replacement burger was cooked this time but the accompanying chips were inedible as burnt.It would have been nice to have received a proper apology at the end and maybe a courtesy coffee as the whole experience was a disaster.Needless to say we cannot recommend eating at this establishment where there is so little regard paid to their custommers.

"What a lovely hotel in quite a nice location"

dace520, Redhill, United Kingdom 11/06/2018

We booked a night here as we were attending a wedding reception at the hotel. We nipped into the hotel in the morning when we arrived to check some details. Reception were charming & very helpful. We were able to transfer our car to the hotel car park, extremely 'tight' but just what we wanted. Later in the day, after the wedding in a local village, the bus transferring the guests broke down. Not a catastrophe, but we weren't going to meet the reception meal times. Luckily the hotel were informed and they delayed everything - the courtyard was just the place for the early guests to meet and chat, whilst we were relayed to the hotel. The meal was absolutely wonderful, which was a marvel after the hiccup. The staff again were just super. If there was one picky issue it would be, why did the hotel only have one bar man on duty most of the evening; there was always a queue waiting to purchase drinks. The room we had was lovely: and my wife had such a lovely time she has suggested we book a few days stay later to explore Salisbury further.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear dace520, Thank you for your kind review regarding your recent visit. I do hope you will have the opportunity to visit us again and explore our city further. I look forward to hopefully saying hello on your next visit. Sincerely, William Weis General Manager

"Beautiful Hotel in the heart of Salisbury"

LizzieMcManus, Bournemouth, United Kingdom 11/06/2018

This hotel caught our eye the first time we visited Salisbury as it has an enchanting courtyard covered in vines that invites you in to take a better look. Since our discovery we've stayed here on every visit to Salisbury as we just love it. The building itself is gorgeously old with wonderful pieces of antique furniture and even bits of the old walls exposed so you can see the original shell of the building. The staff have always been super friendly and helpful and the rooms are spacious and very comfortable. it's right in the centre with parking and perfect for exploring the city. Definitely recommend it to anyone!

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear LizzieMcManus, I appreciate your review of our hotel and I am glad you had the chance to find some of our historical pieces within the walls. I hope you had the chance to find the historic workman's caricature of Alice in Wonderland's "Mad Hatter" which is a personal favourite in the hotel. I do hope we will see you again soon. Sincerely,


Barnkent, Westerham, United Kingdom 08/06/2018

Not a bad hotel, old building so suffers from creaky floors and the like. The room I was allocated was comfortable enough if a bit dated. Major complaint though is my window was over the courtyard where smokers gather, consequently the smell of cigarettes and noise of chatting was a big disappointment. Breakfast ok, parking on site very limited but there is a council car park very nearby which is free overnight.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Barnkent, Thank you for taking the time to write about your recent stay. I am sorry we did not fully exceed your expectations during visit. I hope we will be able to welcome you back to Salisbury in the future and see the improvements we are continuing to make. Sincerely, William Weis General Manager

"Lovely olde worlde hotel"

JillDV8, Brisbane, Australia 04/06/2018

The staff were very friendly and helpful - nothing was too difficult for them. Good comfortable rooms with modern bathrooms. Easy off street parking behind the hotel in a public carpark. Excellent buffet breakfast with plenty of variety. Leafy courtyard with old world charm. Dinner was excellent.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear JillDV8, Thank you for taking the time to post regarding your stay with us. I am glad you enjoyed your visit and I hope we will see you again in the near future. Sincerely, William Weis General Manager

"Very old Hotel"

renfah, Zurich, Switzerland 27/05/2018

We wanted a room with two beds and got a cozy one. We accepted that the window was giving to the road - a source of occasional noise until late at night from the inevitable puberal motorists who need to impress the world with massive rumpus from their tuned vehicles. Further, we were lucky to have a pleasant guest in the neighbouring room.We could not hear him much but felt his heavy steps. The age of the building certainly cannot be hidden - thin walls were standard and transmission of vibrations not considered a problem at the time of construction. We slept fairly well anyway. Breakfast was not included in the room and for £ 10.-- each we got a simple, definitely not exuberant breakfast. As far as parking is concerned, as we stayed only one night we were not offered one of the few parking spaces and had to leave our car on a nearby public parking space. The location of the Hotel is its greatest asset and yes, the staff behaved correctly, the male ones were even friendly.

"Lovely Afternoon Tea"

User 21/05/2018

Had a lovely afternoon tea in the courtyard of this beautiful quaint hotel. The tea was delicious, with traditional scones and clotted cream, cucumber, egg and salmon sandwiches and cakes. Would definitely return and stay of back in Salisbury.

"Nice overnight"

Petermac-red, Buckhorn, Canada 19/05/2018

Stayed here for one night at the end of our trip. Lovely old hotel with good sized rooms. We ate off the bar menu and the food was good. My only issue was the room was a bit stuffy with minimal airflow and no AC.


User 17/05/2018

???????????? ?????????????????????????????????????????????????? ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? I had a wonderful stay at this hotel. Hotel has a beautiful courtyard and staffs are so kind to make my stay as peaceful as possible. They make this hotel quite unique in such a extraordinary and they do with such a charm. This is very recommended hotel for private or business.

"Excellent value for money"

milojones, Stratford-upon-Avon, United Kingdom 13/05/2018

Stayed here for one night with friends. The staff were very helpful and cheerful. The hotel is clean and quirky and excellent value for money. The breakfast very good with plenty of choice. Would definitely recommend staying here

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Milojones, Thank you for taking the time to review our hotel. I am glad you enjoyed your stay and I do hope we will see you again in the near future. Sincerely, William Weis General Manager


mcleankerry, Yandina, Australia 13/05/2018

Delightful meal at the Restaurant. Wonderful selection as we were bored with traditional pub food. Magic outdoor garden setting. Service was excellent. Great management. Recommend you eat and drink here.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Mcleankerry, Please accept our thanks for your review of our establishment. I do hope you will stop by again in the near future. Sincerely, William Weis General Manager

"A gem in the middle of the city"

WayneHansford, Poole, England, United Kingdom 11/05/2018

From the exterior the Red Lion is understated, but once you walk through the cobblestoned archway into the courtyard you are transported into a different world. Its picturesque and welcoming. Sat in the courtyard having a few drinks, and you could literally be anywhere. the staff are friendly and helpful, we arrived early so left our bags in the foyer, and they were placed in our room when we returned, an unexpected, nice touch, but the things that make a good stay, even better. The room was huge, and very modern despite the hotel having a 12th century exterior, it was exceptionally clean, spacious and comfortable. The location is also superb, walkout turn left and then right and you are in the City square, and abundance of shops, cafe's and pubs. There is limited parking, however, there is a big multi-storey car park about 150yds down the street. Brilliant hotel and highly recommended. We have already booked our next stay!

"Ok to stay here"

GrahamJoy, Nailsea, United Kingdom 04/05/2018

This hotel is in the centre and does therefore suffer with noise at night. There was a disco until 3am somewhere close to our room. There is also road noise. Having said that the rooms are above average in size and well appointed. Bar and lounge area are good with a lovely courtyard. Food is ok.

"Modern Olde Worlde"

Businesstravelsadrag, London, United Kingdom 04/05/2018

A family birthday necessitated an overnight in Salibury, and the Red Lion looked the best option. Through no fault of the hotel, its situated on a one way system which means the sat nav has a bit of trouble finding it, so we ended up parking in the local Pay and Display and walking to check in. Check in is a bit old fashioned - a small desk, lots of wood panelling and the most hideous old clock I've seen for a long while, but it was efficient and the staff were helpful. Having already paid for overnight parking reception drew us a map to get our car to the car park entrance. The car park is very small, and the spaces are extremly tight. If you are an anxious parker and/or dont have parking sensors I'd suggest you park eslewhere. Despite the hotel boasting that its Europe's oldest purpose built hotel, and the approach to reception is through a rather nice old fashioned courtyard, our room was in a modern annex. Inside there were a few nods to historic architecture (wooden beams etc) but it lacked any real charachter, and the furninshings were distinctly modern. The rooms were perfectly clean and adequate.The bathroom was large there was a supporting column in an odd place which made it feel a bit cramped. Otherwise it was a but a bit basic and could do with a re-grout. Although the room was located on the main road noise wasn't too bad, the bed was comfortable enough and although it was warm day it wasn't excessively hot. Tea and coffee making facilities were good, and there's bottled water which is always a bonus. I didn't eat breakfast - although the restaurant looks like it is going down the fine dining route so I expect it would be good quallity, charging over a £10 for breakfast is taking the mick, and theres plenty of choice nearby. All in all a nice enough hotel, but nothing outstanding.

"Really rather pleasant"

User 02/05/2018

We enjoyed a rather special group reunion which the hotel team coped with admirably. Dinner was an interesting mix of classics like belly pork and novel such as bonefish cheek scampi. All very acceptable. Lovely, clean and well appointed rooms, and breakfast was good enough to cure 'the morning after the night record's. Ideally situated for central attractions.

"Excellent food, friendly staff"

DINGExeter04, Exeter 30/04/2018

Stayed here for the first time. Great, central location for cathedral, local shopping facilities et al, superb food in the restaurant and the staff were very helpful, attentive and friendly. Very interesting and historic old hotel.

"Much nicer than the normal corporate hotels"

nauntongolfer, Cheltenham, United Kingdom 29/04/2018

From the moment you walk in to the courtyard you know you're in for something different. This hotel has masses of genuine olde worlde charm. There are lots of real old timbers on show throughout the hotel, including in my room and uneven floors. My room (21) was large, comfortable and quiet and the breakfast was very good. There is limited parking but the safe multi storey is free after 3.00 and all day on Sunday. My only real criticism is with the bar staff who were surly and more interested in chatting amongst themselves rather than serving customers. They didn't even have a pen between three of them to sign the bill!

"The Seamstress Suite, What a luxury!"

Matthew W, United Kingdom 29/04/2018

We booked the Seamstress suite at the red lion as it was in a great location in the centre of Salisbury, although we didn't get a parking space we found Culver street car park nearby which was free from 3pm and all of Sunday which was really helpful. The courtyard is very pretty and upon entering the hotel you can tell that this is an old building, through the maze-like corridors to get to the rooms. We were greeted by pleasant staff who helped us check in, along with another member of staff who kindly showed us to the suite. After getting through the corridors, we were greeted by plush stairs leading up to the Seamstress suite, upon opening the door we were astounded, this is luxury! Extremely clean and ready for our stay! A beautiful bathtub in the centre of the room along with lovely surroundings as well as a beautiful en-suite. We couldn't believe our luck in finding this gem! Our suite looked out over the courtyard, which was great for people watching the wedding party that were at the hotel at the time! The bed was very comfortable and we both slept very well. No noise problems considering it's location and the party as we were well tucked away. After our stay we really didn't want to leave! But the £160 we paid for the stay was well worth the money and we will definitely be looking to return in the future (to the same suite we might add) Thank you for making our 1st year together celebration so special. We thoroughly enjoyed your suite and could not fault it in any way! Service with a smile as all staff were very friendly.

"One night stay."

Sillyoldfool, Southampton, United Kingdom 15/04/2018

This was a birthday present from my wife. We had no worries about the recent nerve agent attack. (Trust the press to blow the whole thing out of proportion!!) The hotel was brilliant. Staff helpful, we had booked a car parking slot at the hotel, we arrived early and could not find any space in the the city carparks, parking was free for the time being as a result of the attack. The receptionist very kindly let us in to the hotel park three hours early. The room was very comfortable and extremely clean. Our night was slightly disturbed by machinery outside our window. Food was superb. Rarely have I had lamb so beautifully cooked and presented.Our waiter was very cheerfull and attentive. Breakfast? Suffice to say it was the only meal of the day. We would certainly recommend The Red Lion to our friends.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Sillyoldfool, I would like to extend my gratitude for your kind review. I am very glad you had an enjoyable stay and I do hope we will have the chance to welcome you back again. Sincerely, William Weis General Manager

"Two nights stay"

Ruth H, Bishopsteignton, United Kingdom 11/04/2018

We have just spent two nights with friends in Salisbury and booked this hotel. Room 19 is very olde world and comfy. We had a Travelzoo deal and had a three course meal on night one ... lovely food indeed and good service. Breakfast very good - self service, but happy to take an order for something a tad different if required. Will definitely return, as lovely hotel and welcoming city too. Do visit the Cathedral and the surrounding area, it is stunning. We also did Stonehenge on this trip

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Ruth H, Thank you for taking the time to place your kind review of our hotel. I am glad you enjoyed room 19 and do hope you will have the opportunity to come back and explore some of our other feature rooms and hidden gems both our hotel and the area has to offer. Sincerely, William Weis

"Good location for exploring Salisbury"

Jacqui G, Cranleigh, United Kingdom 11/04/2018

Stayed there 9th April using the Travelzoo voucher , excellent value for Bed, Breakfast, Evening meal and glass of Prosecco. Nice old hotel large comfee bed with old worldy charm. Very friendly and attentive staff. The meal in the restaurant was excellent, although disappointed that they had run out of the fish starter. Well presented and good quality food and not rushed which is what we like.Breakfast was again good quality and lots of choice. Parking was the only tricky bit but parked at the Culver St car park just a 5 mins walk away which was free due to the current situation in Salisbury. Would have given a 5 rating but some areas of the hotel could do with a little updating.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Jacqui G, Please accept my thanks for posting your review of our hotel. I am continuing to upgrade and update our historic hotel and I do hope if you have the chance to stop by and see us you will see the improvements. Sincerely, William Weis General Manager

"quit nice"

User 10/04/2018

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"Best place in Salisbury for morning or afternoon coffee"

DODCOL, Salisbury, United Kingdom 09/04/2018

Local to Salisbury so know most of the options that are available. The lounge where coffee is served is very comfortable and it is a great place to relax. The ambience is lovely. I am a frequent visitor for coffee for the reasons mentioned earlier but importantly it also tastes very good. Also the food menu has a wide range of choice. It is the team however that really make the difference and are effectively lead by Goldie. Special mention for Claudiu who with his pleasant manner provides excellent customer service and Alex for his friendly approach. Would definitely recommend and like me you will probably become a regular customer when in Salisbury.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear DODCOL, I greatly appreciate your kind review. I know the team take great pride in our hotel and especially grateful when they are noted for their service delivery by our valued guests. Sincerely, William Weis General Manager

"Afternoon tea"

Chris H, Salisbury, United Kingdom 07/04/2018

Excellent Afternoon Tea. 18th Birthday. Friendly efficient staff.we had our tea in The Dining Room, very spacious. Also full of character.We will return hopefully on my Birthday would recommend for Afternoon tea parties. Good value

"Historic Hostelrie"

tickmehappy, norfolk 02/04/2018

My wife and me stayed at the Red Lion in early March, booking ahead of the current cause of media interest. This Hotel was built to house the Architects of Salisbury Cathedral, so it's history goes back a bit. indicative of the 1220 Bar. We'd never seen inside the Cathedral which prompted our trip. Spent a lot of time researching the numerous hotels available, the choice in the Red Lion was time well spent. Took advantage of secure parking within the Hotel, probably unnecessary, but handy. The accommodation, a twin bed room at the front of the Hotel was comfortable, clean and warm. We had a B & B deal, lovely buffet breakfast bar, so much choice. We had dinner for three nights in the Restaurant, the service and food quality was superb. I can thoroughly recommend the Red Lion as a base for visiting he area

"Lovely Centrally Located Hotel"

User 02/04/2018

We've just returned from spending a short break at this 13th Century Inn in the heart of Salisbury. Great location, and for a very reasonable price. We stayed in one of the superior double rooms, and the room was a good size, comfortable bed, clean and quiet. As has been mentioned it can be hard to find your way around, but that's to be expected from an inn that has been around for a very long time, and I think it's part of the charm. Staff were friendly and helpful, and the addition of leaving Easter Eggs outside all the rooms on Easter Sunday was a lovely touch. No real parking on site like many hotels in the area, but as it was a weekend with bank holiday, the nearby multi-storey car park was free to use which was very handy. All in all, a perfectly positioned hotel at a very reasonable price, so would happily visit again


tuffty17, London, United Kingdom 01/04/2018

14 family members on the annual get together and thus year we chose the Red Lion in Salisbury as the location was equidistant for everyone travelling. We had booked in November for our March visit but when trying to book a table in the restaurant on the Friday we found that there was nothing available as a 'function' had been booked. The same problem occurred the following night and so we had to find a restaurant to accommodate our party. A lounge and bar could have had an area set aside for 'residents' to eat equally we could have been apprised of the problem prior to our arrival thereby enabling us to pre book and not had the stress of finding a restaurant last minute. (The receptionist did help us but this was obviously on her initiative.) The hotel is ideal for a visit to Salisbury as it's location is excellent. The staff could be better deployed as the bar was often left unattended and required a wait before being served. So better management will make this a good visit.

"Seamstress Suite--Simply Amazing"

pauliepaul10, Taunton, United Kingdom 31/03/2018

Stayed in the Seamstress Suite for two nights and wow, it is simply stunning. Not just the room--the service and smiles from the staff who served us afternoon tea and dinner made us feel so welcome and special. The room--well, having stayed here twice now we haven't been let down. The first time we stayed in what we would call a Junior Suite and this was beautifully refurbished and such a lovely room. This time we got the relatively newly created Seamtress Suite and wow. This isn't the quality of a 3 star hotel...this is the quality of a 5 star hotel. They say a picture speaks a thousand words but trust me, the reality speaks even more. In a City with so much history (of the old variety rather than current history in the making!) this hotel blends the old with the new very well, especially this suite! You feel very special from the moment you walk in with its luxury soft furnishings and oh so comfortable bed. This suite is up in the eaves overlooking the stunning courtyard and it was so relaxing hearing the rain falling on the roof above us. We had afternoon in the Victoria lounge and this was simply quaint, and just what was needed mid-afternoon. Scones that were so warm and fluffy and cakes that were so yummy, all in the surroundings of an open fire and comfortable furniture. For dinner we chose to eat again in the Victoria Lounge rather than the main restaurant as we were so chilled and wanted something a little less formal and again it was great food. Hot, plentiful and accompanied by superb service. The duty manager is an absolute credit to the hotel. The only minor point for improvement for us would be the main restaurant itself. Is in one of the oldest parts of the hotel but they could blend some of the contemporary feel of the Victoria Lounge into here--felt a bit too much like an old people's waiting room. We stay in a lot of hotels and don't often try to go back to the same place but will definitely be keen to stay here again. Thank you Red Lion team!


LorenzoColoivini, Venice, Italy 29/03/2018

A wonderful location in the very centre of Salisbury settled in a old and typical Tudor style construction. Just a little bit complicated to reach the room (kind of a labyrinth...). Nice and comfortable room

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear LorenzoColovini, Thank you for taking the time to post your review. I am glad you enjoyed your stay with us and I do hope we will have the opportunity to welcome you back sometime in the near future. Sincerely, William Weis General Manager

"Perfect - if you don't actually want to sleep"

RachBrew, Portsmouth, United Kingdom 26/03/2018

I stayed at this hotel with friends on Saturday 24th March. I was allocated room 42 which was large and clean but in much need of a refurb. The room over looked the main road which I thought nothing of at the time. We had a lovely day exploring the city before heading out for dinner later in the evening. We returned to the hotel at 23:30 and that was when the problems started. Across the road is the Cathedral Hotel and Bar which was very loud and open until 2am. When that kicked out, people hung around eating kebabs and talking on the street below our bedroom. The last time I looked at the clock it was 03:50 and I believe I finally managed to fall asleep. The hotel itself is cute and quirky. The staff were friendly and breakfast was good. I just wish that I had been pre warned about the potential noise. The cathedral hotel website mentions the bar and noise so why does the red lion not do the same? Then customers can make an informed decision on whether or not to stay. I paid £120 to not sleep which I really don't think is good enough. It might be okay during the week but really quite a bad experience for a Saturday night.

"Lovely 12th century inn, but avoid restaurant"

cool_jonez, Great Northwest 21/03/2018

We stayed here for 1 night in March, using a TravelZoo voucher (£99 for 1 night, including a 3-course dinner with Prosecco, and breakfast). Pluses: 1) This is a gorgeous, historical coaching inn from the 12th century. It has a beautiful Tudor style, and the medieval "bones" are even exposed in glass in the dining room. I was worried that being a Best Western it wouldn't maintain its historical character, but it has. 2) Wonderful common space lounge area with a roaring fire, coffee/tea/bar service, and wingback chairs 3) Lovely preserved courtyard 4) Comfy beds with fluffy white duvets 5) Excellent location in town center, walkable to train station and cathedral 6) Clean, quiet, secure 7) In-room coffee and tea, including a French press 8) Free wifi Minuses: 1) The restaurant is a nightmare. Our 3-course dinner took 45 minutes just to get our starters, and another 45 minutes for the mains; the dining room was not busy, and all the diners' meals were taking this long. We inquired as to where our food was, and were given a laughing "it's bad, isn't it" response. Then all the waiters hid and we didn't see them again until the food arrived. The food was good, not great, and definitely not worth a 2-hour wait (including desserts). 2) Not a lot of outlets in the rooms 3) The rooms need attention. Our bathtub was literally crushed in, probably by a boot. Paint is peeling, and carpets are stained. Some windows in the hallways don't close, and it was snowing! Overall, recommend, as long as you avoid the restaurant.


jamestD170RX, Dawlish, United Kingdom 21/03/2018

Nice hotel and good location. Check in was a bit slow but not a problem. Good size well appointed rooms. Only complaint was it said there was free parking. On arrival when we asked we were told there was none. Apart from that a good stay.

"outstanding lunch"

Alan C, Romsey, United Kingdom 19/03/2018

I live near to Salisbury and had never dreamt of eating at this hotel. What an excellent lunch was had by 5 of us, not just the quality but also delightful presentation, This was as good a lunch as I have had anywhere for a long time.

"Cynical exploitation of those trapped by the weather"

muso85, Nottingham UK 18/03/2018

I got stuck in Salisbury due to extreme weather stopping all trains and blocking all roads to my destination. I booked a room here on the train using the hotel website. That bit went well apart from the fact that the website doesn't hold a room for you so if you aren't quick you lose the rate you are on. Checkin was fine and the room was pleasant. I went to the bar for a drink and the barman was ice cold, I felt like and inconvenience to him. He didn't even say hello. I settled down to sleep at night and kept getting woke up by scratching sounds in the roofspace. I thought it was a rat! There were two staff present at night and both of those guys were pretty good. They worked out that pigeons were getting in and I was relieved it wasn't a rat. There were no rooms free so I was stuck with it and didn't get much sleep. I went down for breakfast in the morning and this is when it really started to go off the rails. The lady doing breakfast was extremely unfriendly and the breakfast was sparse and dry. However, by far the worst aspect of my stay was the con artist style tactics employed by the receptionist. Before breakfast I asked what the cheapest room available was on a flexible rate. I was told £85 and that I would have to give 48 hours cancellation notice, effectively making the room non-cancellable. I could tell by the way that the receptionist told me the cancellation period that something odd was going on. She seemed to be making it up. I said I would think about it and went away. I looked on the hotel website and, surprise surprise, there was a room for £70 cancellable up to 4pm that day! I booked it. I went back and the lady on reception was not happy that I had booked this room. She then started to book me in and said that once this was done I couldn't cancel. I said I would wait to book in. I then went and managed to get a train after many hours of waiting in the station. I called to cancel and whoever I spoke to said that was ok I then got back home and got a call off the receptionist saying she was charging my card for both nights! She eventually knocked off £35 from a £200 bill. Now, fair enough I was after the 4pm cutoff for cancellation but the hotel can't have a cancellation policy that it changes to suit itself and then have no flexibility the other way. She said she couldn't do the full refund as there was a £35 charge for booking through the website. We'll I wouldn't have booked through the website if you hadn't lied to me? I feel I was done over by this hotel. I paid £175 for one night in room with pigeons in the roofspace and a poor breakfast. The worst aspect is the outright dishonesty of the receptionist in an attempt to exploit trapped travellers. Really shocking.

"Great location, courtyard; bathroom/plumbing could be updated"

donkeyowner, Flint Hill, Virginia 14/03/2018

The staff was great, lovely little hotel and a wonderful courtyard for having snacks, a drink. The food was delicious (we had a fixed price 3 course dinner as part of a school group tour). The room was fine, but the shower was sort of strange and ran out of water (lost all pressure) about 2 minutes into my shower.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Donkeyowner, I greatly appreciate your taking the time to place your review of the Red Lion. I am glad you enjoyed most aspects of your stay. Although I am sorry there were issues with the shower in your room. I do hope we will have the opportunity to see you once again in Salisbury. I would like to say thank you for not only choosing the Red Lion, but again for taking the time to let us know about your stay. Sincerely, William Weis General Manager

"Cosy and charming "

Nicola L, Swansea, United Kingdom 13/03/2018

I've stayed previously in a Best Western hotel in Bath and loved its charm. The Red Lion was equally charming, typically English and comfortable. The lady in reception was very affable and helpful. We arrived on a Saturday afternoon for an overnight stay and although the hotel doesn't have a car park you can use a nearby car park (4 minutes or so walk) and this car park is free after 3pm and free all day Sunday so we were able to leave our car there and not pay a penny in parking which is always a bonus! We had a free room upgrade because our allocated rooms on was not quite ready. The room was charming, warm , clean and comfortable and my husband was impressed by the cafetière and filter coffee in the room also. Hotel is conveniently situated for city hall which is the reason we stayed in Salisbury (concert in aforementioned venue). Breakfast was very pleasant; one minor thing was that the breakfast tea and coffee could have been hotter. Would definitely stay here again or recommend.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Nicola L, Thank you for your kind review of your recent stay with us. I do hope you had time to see some of our hidden gems of history in the Red Lion. I do hope we will have the opportunity to welcome you back to Salisbury. Sincerely, William Weis General Manager

"Spot on for Salisbury centre"

User 01/03/2018

This is a very good hotel to stay in. Though only 3 star you get very good value for your money. The hotel seems steeped in history and even the creaking floors add to its character. You can almost imagine the horse drawn carriages arriving in the courtyard. The hotel is full of character and in warmer times there are places to sit outside and you could be anywhere. On colder days, like we had on our visit, there is cosy lounge area with a log fire burning. Centrally located, within walking distance of town centre and the Cathedral. We had to ask for help in getting radiator on and the response from the front desk was immediate and our room very quickly warmed up. Can't vouch for food as we did not eat in the hotel only because we had other plans. Book with confidence, you won't be disapppointed.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Chris B, I would like to thank you for reviewing the Red Lion. I am glad you enjoyed your stay with us and the character of our historic hotel. I hope we will have the opportunity to welcome you back and I hope you will have the opportunity to sample our new menus. Sincerely, William Weis General Manager

"Excellent Break"

John S, Fareham, United Kingdom 19/02/2018

This is a lovely hotel, very welcoming and friendly. The hotel certainly has charm and the décor is impressive. Our room which we upgraded was well worth the extra £20, very clean and well equipped. The menu for our evening meal was varied and well presented. The waiting staff are polite and courteous and showed great patience whilst dealing with an elderly guest. I would advise pre-booking the parking as the hotel has very limited spaces.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear John S, Thank you for your kind review. I am glad you enjoyed your visit with us and I do hope we will have the opportunity to welcome you back to the Red Lion in the near future. Sincerely, William Weis General Manager

"Quaint Hotel"

G H, Uckfield, United Kingdom 06/02/2018

We had overnight stay using Travelzoo deal. What a delight. This is a lovely warm and welcoming very old English hotel. Very central to Salisbury. Staff wonderful food great couldn't fault it. The history was fascinating. A real gem.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear GH, Thank you for taking the time to post your review of our hotel and your kind comments. I do hope we will have the opportunity to welcome you back at some point in the near future to allow you to explore our area and hotel even further. Sincerely, William Weis General Manager

"Lovely Hotel"

Beachgod, Cheltenham, United Kingdom 29/01/2018

The Red Lion was built for the draughtsmen of the cathedral in 1220. What a lovely place to stay. Rooms are very comfortable and modern in contrast to the old fashioned feel of the hotel. Staff were fantastic, Wi-Fi worked very well, breakfast was magic, best scrambled eggs I have had which I haven't cooked myself. Facilties in the room were great - ironing board, iron, tea & coffee, fan, shampoo, bottled water, tv, great beds and heating easily controllable. Brilliant, beautiful, friendly and right in the middle of the city.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Beachgod, From all of us at the Red Lion, we would like to extend our appreciation for not only staying with us, but your warm review of our hotel. I do hope you will come back and visit us again in the near future. Sincerely, William Weis General Manager


Philcooper1000, Chester, United Kingdom 27/01/2018

Excellent hotel. The parking is a bit tricky but I found a car park just behind the hotel which worked for me. The TV was not working but I was so tired I didn't really need it. Internet was good. Bed was a bit hard

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Philcooper1000, Thank you for taking the time to post your review for our hotel. I am glad you enjoyed your stay and I am happy to report the fault with the television's reception has been rectified. I would recommend our White Bear Suite with its four poster bed for a spacious room and a soft mattress if you would have the opportunity to visit us again. Thank you once again. William Weis General Manager

"Highly recommended"

User 25/01/2018

Four of us stayed for 2 nights on a special deal and reserved a slot in the small car park. The staff were exceptionally friendly and helpful - they would have kept the bar open all night for us if we had wished. The en-suite rooms were clean, warm and comfortable. The breakfasts in the lovely restaurant were very good. Dinner was excellent: simply the best sirloin steaks that any of us had tasted in years. Overall the hotel is welcoming and full of character. We loved it!

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear David H, Please accept my personal thank you for taking the time to review your stay with us. I am delighted you enjoyed your stay with us and I do hope we will have the opportunity to welcome you back to the Red Lion in the near future. Sincerely, William Weis General Manger

"Well maintained hotel in historical building."

df86, York, United Kingdom 21/01/2018

This hotel balances reasonable price and good quality. I stayed here for one night as a base for attending a function going on nearby. Couldn't fault at all, the rooms was a good size and in perfect working order. Staff were friendly. Would be my choice of hotel if I was staying in Salisbury again.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear df86, Thank you for your review of the Red Lion. I do hope we will be able to welcome you back to the Red Lion whether as a base for a future function or simply to visit this scenic area. Kind regards, William Weis General Manager

"13Centry coach house"

User 19/01/2018

Car park for 3 cars??? However City car park down the road. Reception very friendly and helpful. Decor and rooms dated authentic! Lighting in rooms set to dim! Water pressure poor, toilets that fail to flush. Breakfast rubber eggs?? At 0700 been under heat to long at the start of breakfast Could be much better !

"Christmas Day Lunch"

Richard K, Perth, Australia 12/01/2018

Disappointing. Although booked and paid for well in advance we were greeted by "we expected you at 12.00pm" We arrived on the dot of 2.00pm as booked. Given it was Christmas Day it would have been nice if the staff had managed a greeting and a smile. The promised arrival drink didn't materialise but we were compensated by a discount off the wine. That said the food (all pre- ordered) was fine and the service okay if unfriendly.


IanPLancashire, Leyland, United Kingdom 10/01/2018

This was my first visit to Salisbury and on a whole I enjoyed it.Upon checking in I enquire about the car park to be told it was £15 for the night.Bit over the top as there is a car park next to the hotel which cost me £2.50 until 9am the next morning.The hotel itself is nice,My room (70) was excellent.Nice and spacious and spotlessly clean.Didnt eat in the restaurant so can't comment but stopped in the bar for a pint after eating in town and can quite honestly say it was one of the worst pints of lager I have had.It stank and had a bad taste to it. Upon bringing this to the bar mans attention I was told there had not been any other complaints and he felt it was ok. Maybe no other complaints as I was the only person in the bar.Shame as I enjoyed the hotel and it's in a great location.

"An Excellent New Year's Eve stay"

G12hitchin, Hitchin, United Kingdom 08/01/2018

Great 2 night stay with friends to see in the New Year. Good rooms, good food, good entertainment, good location and great staff. All 6 of us enjoyed our stay and we thoroughly enjoyed our visit. From initial booking to leaving on 2nd January - we were all very well looked after. Well done and we will come back!

"Good stay"

EddJ66, Birmingham, United Kingdom 04/01/2018

We enjoyed our visit to the Red Lion hotel. It is an interesting historic building with lots of character somewhat enhanced by the cold rooms which are in need of refurbishment. Staff were friendly and the breakfast was good. A great location in the centre of town.

"Extremely disappointing stay!"

lindafromworthing, Worthing, United Kingdom 03/01/2018

We visited Salisbury the week prior to Christmas. We had seen the hotel from the outside on a previous visit and were really excited to be staying there. The receptionist was pleasant on booking us in and said she would book us into a refurbished room. However, the room was dull, grey and looked out on to a side street. The bathroom did appear to have been renewed recently. We were booked for dinner on our first night and went into the dining room which was empty, cold and uninspiring. The waiter took our order for food and we waited expectantly. The starters arrived and mine was a goats cheese tart. The pastry was so tough I could hardly cut it and so left most of it. The main courses arrived and the plates were completely cold, hence the food was lukewarm. The waiter had advised me that the pork which I had ordered was the best choice! We commented to the waiter on the lukewarm food and he didn't seem interested. I left virtually all of mine and no comment was made by the waiter when he removed the plates. Breakfast the following morning was also a disasppointment. There were warmed plates but there were no hash browns, baked beans or black pudding. The bacon was fatty and uninteresting. The following morning still no hash browns but the rest of the breakfast was acceptable. We advised the receptionist when checking out of the disappointment we encountered and asked her to ensure that the Manager was told of the problems in the dining room. She apologised and said she would make sure the information was passed on. Whether or not she did is another matter as we have heard nothing from the hotel. All in all a very sad few days in a hotel which needs some love and investment. On a positive note we loved Salisbury and all the Christmassy things which were on offer.

"Awesome 13th Century inn"

X6651BVianc, Sydney, Australia 31/12/2017

Great place to stay for a visit to Salisbury / Stonehenge. Fully renovated to 3/4 star standard, but maintaining the look and feel of it's long history since 1220. Has parking on site and next to a casual car park, so perfect for driving tour. Walking distance from town centre and cathedral. Restaurant on site, and also lots of options nearby. Highly recommended

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear X6651BVianc, Thank you for your kind review of our Red Lion and the facilities both in and around the hotel. I am glad you enjoyed your stay with us and I do hope we will see you again in the near future. Happy New Year! Kind regards, William Weis General Manager

"Quant hotel"

JetSetterJim, Solihull, United Kingdom 28/12/2017

We had a night here and it was pretty good. The room itself was nice and had been recently renovated which was good. The service was a little confused at times and the signage to the rooms around the place didn't help. Certainly no shortage of character

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear JetSetterJim, We are glad you enjoyed the character of our hotel as we continue to upgrade our products and services, I hope you will be able to return to see the work we are continuing to give our valued guests an even better experience. Thank you for staying with us and taking the time to place your review here. Happy New Year from the Red Lion. Kind regards, William Weis General Manager


pauline r, London, United Kingdom 24/12/2017

When we stayed before we had a wonderful quirky room. This late booking was in a drab, grey and cold refurbished room. The bathroom was really unpleasant, so cold. The room key had to be recharged by reception every time we wanted to go into it. No joke as it was down two flights of stairs. The staff were miserable. The restaurant closed on a Saturday night. To add a further insult the breakfast was inedible with almost raw bacon. We went out for breakfast. All in a beautiful historic building. This hotel has been better and could be again.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Pauline R, Thank you for taking the time to post your review of the Red Lion. Please accept my apologies your stay with us did not meet your expectations. I am sorry your room on your second visit was not one of our feature rooms as in your previous visit. As these are popular rooms, we do hope if you have the opportunity to stay with us again, you will be able to request a feature room. Again, please accept my apologies as in December we are extremely busy and due to capacity we do close our Vine Restaurant but our Victoria Lounge and 1220 Bar always remain open for all of our guests. I do hope we will have the opportunity to welcome you back to the Red Lion in the future. Sincerely, William Weis General Manager

"A cheeky night away."

bodbod1234, Chichester, United Kingdom 20/12/2017

Very good position in Salisbury,close to cathedral and shops. We had our meals included and the food was great! Lovely old hotel with nice features. The clock in reception ! We would definitely go back again. ,.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear bodbod1234, On behalf of all of the team at the Red Lion, we would like to extend our appreciation for not only your visit with us, but for taking the time to place your review. I do hope we will have the opportunity to welcome you back in the future to the Red Lion. Sincerely, William Weis General Manager

"Brilliant stay"

ZoeO0379, Lyndhurst, United Kingdom 18/12/2017

We stayed Saturday 16 December one night. Hotel really lovely, staff professional friendly approachable helpful, room really high standard, breakfast delicious. A perfect stay centrally located. It was such a busy weekend for the hotel and they were rushed off their feet but this did not affect the service at all. Thank you Red Lion ?? we will be back.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear ZoeO0379, Thank you for stopping at the Red Lion and on behalf of all of our team we greatly appreciate your kind review. As we finish a busy festive season and look forward to a great 2018 with many projects going on around the hotel, we do hope you will have the opportunity to visit us again and see all the improvements and familiar faces. Once again, thank you for not only your review, but choosing the Red Lion. Sincerely, William Weis General Manager

"A Character Hotel in the centre of Salisbury"

Trevor B, Brighton and Hove, United Kingdom 17/12/2017

This Hotel is in a great position to explore Salisbury on foot. Our room was small and we had to walk along several corridors to reach it and yes the car park is small and difficult to gain access to, but this hotel does date back to the 13th century when car parking wasn't an issue. The Vine restaurant in the Red Lion offers excellent food at reasonable prices and was also a pleasant room. We also found the breakfast was extremely good. Most of the staff in the restaurant and reception were friendly and helpful and we will probably return sometime in the future..

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Trevor B, Thank you for taking the time to post your review of the Red Lion. I am glad you enjoyed your stay with us. I do hope you have the opportunity to visit us again at the Red Lion and explore some of our feature rooms or even our recently refurbished "Maria" Suite. We look to be revealing even more character and improvement works throughout our hotel in the coming year and I would enjoy welcoming you back to see the improvements we are continuing to make. Sincerely, William Weis General Manager

"Miserable Barman"

plodus, salisbury 17/12/2017

Popped in for a drink with friends,the place was very quiet, went to the bar to be met by the most miserable,uninterested barman I have ever encountered. No greeting,no eye contact,I had to ask for ice and a slice in the G&Ts as the glasses with just the Gin in were unceremoniously plonked down. Alex the barman is doing the Red Lion no favours with his totally unprofessional and sultry,miserable attitude!!

"Horrendous visit"

nathanana2017, Salisbury, United Kingdom 15/12/2017

Receptionist was rude and abrupt. Parking was diabolical. Room was a state & Bathroom was filthy. Breakfast was nearly as cold as the room.. Service was poor. Myself and my wife will not be returning.

"Christmas Work Function"

User 14/12/2017

Have spent another great work's Christmas Function at this wonderful hotel. The food was amazing, the service and hospitality were fantastic and for the 41 of us that attended I can say on behalf of all of us we had a marvellous time. Thank you so much for all your hard work! Natasha Hibberd

"Paid or a suite and got a superior room"

Deborah F, Lille 12/12/2017

We wanted a quiet break away so booked a suite through However upon allocation we got room 29, which most certainly was not a suite. We did query this at reception but were told this is a suite as it has 2 wing chairs. It is advertised on the Red Lion website as only a superior room no mention of suite there. The bathroom was tired with no hot water in the shower. The room was freezing as heating switched off. A disco started up and was supposed to finish at 11:30, the music carried on until gone 1am. I have emailed requesting a partial refund for not getting what we booked but have not even received a reply. Pretty disgusted basically!

"Poor experience"

Mikea55, Southampton, United Kingdom 11/12/2017

Car park reserved 2 months before was lost and other guests had same problem! Had to park miles away and walk in driving rain! Small tired bedroom with quilt that only overhung bed by 2" freezing cold as not thick enough. Breakfast was rubbish

"Cold and miserable stay in the Red Lion Hotel"

Alan M, Colchester, United Kingdom 10/12/2017

Allocated room 34 on arrival, the heating was turned off in the room which we turned on as it was freezing, however the bathroom remained freezing cold as the only heating was the towel rack. Did not manage to get to sleep until after 01:40am due to the constant stream of Christmas revellers shouting and hollering as they left different functions in the hotel, not also helped by those staying in the hotel having problems with the security doors when trying to enter the hotel.When I complained at reception in the morning they told me that I should have been told when booking that it was going to be noisy!!!!, well I wasn't!!

"Noise noise noise"

pip172, salisbury 09/12/2017

Sadly our night away was ruined by the inconsiderate business The Cathedral hotel and its awful music and inability to shut its doors. The night porter acknowledged this as a regular complaint from guests. If this a known issue why put guests in rooms over looking Milford street at a weekend it's profit before customer experience. We will not be back which is a shame as the room was nice and staff good.

"Last minute trip"

Russell6587, Leeds, United Kingdom 06/12/2017

It is very old worldly and perhaps needs a bit of work! The stairs and corridors look worrying however once into your room you will be pleasantly surprised. Clean and full of character. The staff are very low key, helpful if required and very pleasant, smiles all round! There are lots of restaurants to choose from in the close proximity of the city centre and the hotel is bang in the centre of things! I ate in the hotel and I enjoyed the experience, however I am here alone on business if I was on a weekend getaway I would have ventured out.

"Overnight Salisbury"

John and Monica E, Alton, United Kingdom 06/12/2017

A good hotel. Excellent staff, room very clean, comfortable and well maintained. Public areas comfortable and welcoming. Breakfast adequate and filling. A good example of an old fashioned relaxed hotel. Would highly recommend it.

"Travelzoo 2 day Salisbury Break"

mayandgraeme, Brighton, United Kingdom 29/11/2017

Stayed at this hotel on a mid week break Travelzoo deal .Booking was easy and efficient and our welcome upon arrival was very friendly. We were given Room 33 which was clean and comfortable overlooking the central courtyard.One minor point about this room was the lack of a mirror in the bedroom for drying my wifes hair. Our deal included a glass of prosecco and a 3 course dinner on our first night,all of which made our deal excellent value .Dinner was good with attentive service. Breakfast was self service and very good with an excellent choice of food. All the staff we encountered during our stay were friendly and welcoming .We can thoroughly recommend this centrally located 13th century coaching inn and will definitely be returning sooner rather than later.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Mayandgraeme, Thank you for your kind review of the Red Lion. I am glad you enjoyed your stay with us and for the tip regarding room 33. I am glad you will be hopefully visiting us again in the future and we look forward to welcoming you back. Sincerely, William Weis General Manager

"Comfortable old style coaching inn"

Ray R, Brighton, United Kingdom 28/11/2017

Stayed for one night on a travelzoo dinner, bed and breakfast deal. Very pleasant, centrally located inn dating back to 1226. Very comfortable, quiet room. Pleasant restaurant and good quality cuisine. Staff helpful and pleasant.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Ray R, Thank you for taking the time to review the Red Lion. I am glad you enjoyed your stay with us and I do hope we will have the opportunity to welcome you back to the Red Lion again in the future. Sincerely, William Weis General Manager

"Very Pleasant Stay"

ProfTC, Naples, Florida 23/11/2017

The hotel is in the centre of Salisbury with a small private car park (£15 /day). The room was comfortable and the communal areas pleasant, Good breakfast and good value for money, Interesting history

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear ProfTC, Thank you for taking the time to place a review of the Red Lion Hotel. We are delighted you enjoyed your stay and we hope you will return to visit us again in the future. Sincerely, William Weis General Manager

"Pleasantly surprised"

brenda w, london 20/11/2017

Just returned from a brilliant overnight stay with a deal booked through travelzoo costing £99..for this we got dinner bed & breakfast & 2 glasses of prosecco .The room had been updated..there is other traditional rooms but this room was lovely. I liked the little touch of a cafetière & teapot along with the tea supplies. The meal in the restaurant was very good apart from our drinks getting forgotten twice & our sauce not getting returned after we asked if it could be warmed up...the food was so nice & the staff friendly we will let them off. The breakfast was excellent too. We would not hesitate to recommend this hotel ...Salisbury is a lovely place to visit and this hotel made it extra special....we will be returning. Tip: if your staying on a Sunday night ..hotel has parking(£15) but carpark behind hotel is only £1.70.for 3 hrs..& is free after 4pm.. You then can purchase a 3hr ticket for the next day.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Brenda w, I would like to extend my gratitude to you for taking the time to leave a comprehensive review of the Red Lion. I am glad you enjoyed your stay with us although I would like to extend my apologies for the hiccups which occurred during your evening meal. We look forward to welcoming you back hopefully in the near future. Sincerely, William Weis General Manager


Liz S, Framingham, Massachusetts 18/11/2017

We were traveling to Lyme Regis and decided to breakup the drive. Salisbury was the town we decided on. What a pleasant surprise. How lucky were we that The Red Lion had available rooms. We had the choice of a modern room or a traditional room. When staying in a 13th century inn we enthusiastically chose the traditional room. The rooms were stunningly beautiful, comfortable and clean. The breakfast and the breakfast room was amazing. What a great way to start our vacation.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Liz S, Thank you for taking the time to review the Red Lion. I am glad you enjoyed your stay and had the opportunity to choose one of our feature rooms. I do hope we will have the opportunity to welcome you back to both Salisbury and the Red Lion in the future. Sincerely, William Weis General Manager

"Murder and Mistery dinner"

KatJar1401, Havant, United Kingdom 15/11/2017

This was an amazing evening. I can't remember when was the last time I laughed so much, in spite of resolving murder case. Most of the people turned up in incredible costumes and played their characters very well. The food was really, really good - the best Pumpkin soup I've ever had and staff very attentive. The actors interacted with us and at the end awarded the best played character and costume. Definitely recommend it.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear KatJar1401, Thank you for attending our Murder Mystery evening. I am glad you enjoyed this event with us and I do hope you will have the opportunity to attend more of our unique events at the Red Lion. Sincerely, William Weis General Manager

"full of history"

mumsypops, Chichester, United Kingdom 14/11/2017

Just stopped here one night , everything was fine for us apart from being woken very early by the beer barrels being moved around in the courtyard under our room ! We were on a Travelzoo offer which included bed and breakfast, dinner and glass of prosseco each, good value for under £100. The receptionist and all staff we met were friendly and helpful. We stayed in room 43 which is located in a separate part of the hotel accessed across the courtyard. The room was fine although dated but clean and comfortable.The bed and pillows were of a good quality. Dinner was in the Vine restaurant which is quirky with beams and interesting artefacts . The food was fine but light on veg .The service was slow but we weren't in a hurry so no problem . Breakfast was excellent and set us up for the day along with very good coffee. The location of this hotel is perfect to explore this interesting city . Thank you for a good stay .

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Mumsypops, Thank you for your review of the Red Lion hotel. I am glad you enjoyed your stay with although I would like to extend my apologies you were woken by the deliveries. I do hope you will have the opportunity to come back and visit the Salisbury area again in the near future. Sincerely, William Weis General Manager

"Really enjoyed my stay"

Radiantkd, Albuquerque, New Mexico 09/11/2017

I have been going to the Red Lion for many years and the recent management upgrade has had a terrific impact. Clean, professional and a joy to be at. The room was great and had a view of the cathedral. Knowing that the masons who built the cathedral stayed in the same place made me feel very connected to the history of Salisbury. It is a great place to stay and it a perfect locatioin.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Radiantkd, Thank you for taking the time to review the Red Lion. We are glad you enjoyed your stay and both the history and the improvements we are continuing to make. I do hope we will see you again soon at the Red Lion. Sincerely, William Weis General Manager

"Lovely old building, central location"

Alandch, Manningtree, United Kingdom 03/11/2017

We had the Seamstress Suite, a very big double bed (with a cool bath tub in front of it), comfortable sofa bed and great bathroom. Hotel with alot of history, small corridors and well maintained. Easy to walk to the town.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Alandch, We are glad you enjoyed your stay in the Seamstress Suite and the history of the hotel. I do hope we have the opportunity to welcome you back and I hope you have the chance to see some of our other suites and character rooms on your next visit. Sincerely, William Weis General Manager

"Very good one night stay"

Ralphhhh, Oxfordshire 03/11/2017

Lovely staff, all very helpful and cheerful. We had a very good room, number 90 on first floor, in terms of size and everything else. Excellant shower, tea, coffee, biscuits, water, decent sized TV. Only a couple of things stopped it being perfect - there was no power point for the hairdryer near to a mirror and our view from the window was of the Alzeimers Society Charity shop, perhaps they were trying to tell us something. Dinner was pretty good. Bit disappointed that the chicken stuffed with ham and cheese did not have ham or cheese. Waiter took it back and kitchen re cooked it as it should have been. As we both ordered this it was not a problem waiting for it to be re cooked and we were offered a complimentary drink to keep us occupied. Breakfast was excellant. We like to start with fruit and there was a large selection. Cooked breakfast included all the usual with eggs cooked to order. Lovely old building kept in pretty good order.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Ralphhhh, Thank you for your review of the Red Lion. I am glad you enjoyed your stay with us and I would like to extend my personal apology your dining experience was not one hundred per cent to your expectations. Both myself and our team greatly value your comments as it helps us to improve. I do hope we have the opportunity to welcome you back to the Red Lion in the near future. Sincerely, William Weis General Manager

"Old hotel in a great location"

David B, Cardiff, United Kingdom 02/11/2017

We stayed here for an overnight stay whilst on business in Salisbury. The hotel is very old but well maintained and in a great location inn the center of Salisbury. The room was a good size and well decorated, with a reasonable bathroom (always difficult for an older hotel). The staff were pleasant and helpful and there were good areas to relax or have a drink.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear David B. Thank you for your review of the Red Lion. I am glad you enjoyed the various aspects of the hotel and I do hope you can stop by again in the near future and see us again. Sincerely, William Weis General Manager

"A Happy Return"

avago2015, Folkestone, United Kingdom 29/10/2017

Well positioned hotel in center of town and Salisbury is an easy place to cover on foot - a favorite of ours for a few days away. If you want to visit the surrounding area, various bus stops are just along the road from the hotel (5 mins). Good lounge service. Excellent breakfast selection and cheerful smiling waiter giving good service. Hotel has mixture of newer modern or more 'character' bedrooms as they say - which are a little tired in places but fine - good comfortable beds which are important. We've stayed in a variety of rooms over the last couple of years and inner rooms (overlooking courtyard or at the back of hotel overlooking public car park) are quieter. Some rooms involve steps and twisting corridors and only part of the hotel has lift access so you would need to check with hotel before booking if you have mobility problems. Public parking available behind hotel in Brown Street - get a voucher (£10 per 24 hours) from Hotel Reception upon checking in and save yourself having to feed the parking meter.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Avago2015, Thank you for your kind review of the Red Lion including your helpful tips. I am happy to report we are continuing to refresh our hotel and I hope you have the opportunity to see the improvements in the near future. Kind regards, William Weis General Manager

"2 night stay for a wedding."

Rachel37, London 24/10/2017

Lovely quaint hotel with lots of charm and atmosphere. Food and service excellent and very reasonably priced meals and drinks. We had a superior room with a comfortable four poster bed and a lovely beamed ceiling. The wedding was beautiful and the hotel staff worked very hard to ensure all went well. Overall a lovely hotel which I would recommend.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Rachel37, The team would like to extend their gratitude for your kind review. I do hope we will have the opportunity to welcome you back to the Red Lion in the near future. Sincerely, William Weis General Manager

"Awful stay"

User 21/10/2017

Booked an executive suite for a night away with my husband. Our suite was directly over the function rpom where a very loud disco plaued all night. Why when the hotel was fully booked with wedfing guests was our room the closest to the noise???? Reception most unhelpful will never stay in a Best Western again.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Mr. H, I would like to extend my apologies your stay with us was marred by the event at the hotel. I understand our team has been in contact with you directly and trust this has been resolved to your satisfaction. Kind regards, William Weis General Manager

"Weekend Stay"

KatElizabethxo, London 18/10/2017

We had the best weekend staying at the Red Lion. Our room was newly renovated, clean, comfortable and the noise from the street was blocked out by secondary glazing leading to a good nights sleep. We attended a function in the function suite in the evening which was excellent, we made good use of the beautiful courtyard and the lounge bar. We ate in the hotel for breakfast and dinner both nights, the food was lovely and the staff were very attentive. Overall a great stay with a comfy bed and brilliant staff, we will be revisiting 100% and would recommend the Red Lion for everything from a family trip to a business function.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear KatElizabethxo, Thank you for your kind review from both myself and all of our team at the Red Lion. We look forward to welcoming you back to the Red Lion at some point in the future. Sincerely, William Weis General Manager

"Amazing Ladies Weekend"

User 17/10/2017

We have just got back from holding a Masonic ladies weekend, and i can not thank all the members of staff there enough for making it a perfect weekend. The organisation was perfect, as was the food. The rooms were lovely - clean and comfortable. The hotel itself is stunning - steeped in history and ideally located . All members of staff were excellent, especially Fanica, who stayed beyond her shift to make sure the Saturday evening went as it should, William the General manager and Stuart behind the bar. Many people said it was one of the best ladies weekends they had attended , and said they would return to the hotel, as would we for sure. Can not recommend highly enough, thank you all.

"Beautiful old hotel with so much history"

Suzanne W, Greater London, United Kingdom 12/10/2017

Beautiful old hotel, only been modernized where it counts, really comfortable room and pillows, staff were amazing, nice little bar for a drink or two and hotel is within walking distance to everything, highly recommend this hotel


Jenny D, Salisbury, United Kingdom 08/10/2017

Having had a disappointing lunch last Christmas Day we were all wondering and hoping for better things with the cream tea which thankfully did not let us down.There were nine of us and the food arrived punctually,absolutely masses of it with our choice of unlimited Earl Grey tea.Generously filled sanwiches,individual quiche,good variety of cakes and scones with jam and clotted cream. We all thoroughly enjoyed ourselves! A big thank you to all the staff.

"Could be so much better ..."

athlete9, Hampshire 24/09/2017

On the plus side, excellent central location, beautiful building steeped in history, most staff friendly and helpful. Perhaps good for an overnight stay for those wishing to get out and about and explore Salisbury. But disappointing all the same and definitely not value for money. This place could do with a serious face-lift. A 'lounge' with service and refreshments no better than a downbeat motorway cafe. A bar with a huge, loud TV and a couple of regular drunks dominating everything. Definitely not comfy and cosy. Faded elegance in the older rooms - which could do with a thorough deep clean. No fridges in rooms which came as something of a surprise. Furnishings tired, worn and somewhat depressing. Lift not working when we arrived. Not good for my friend with serious knee problems. A pleasant enough courtyard and the vine was glorious. Overall impression: rather seedy, not even 'quaint'. With a bit of effort it could be so much better.


peterdavis12016, Southampton, United Kingdom 21/09/2017

The Red Lion relies too much on its history. We have a meal there each time we visit Salisbury. We have found the quality if the food has got poorer over the past few years and is not good value for the price. The hotel is pleasant and the staff helpful.

"A special weekend let down by poor service and lack of attention to detail"

andrewwJ2068QT, Llannon, United Kingdom 18/09/2017

My wife booked us into the Red Lion for a couple of nights for my 50th Birthday. The room was expensive but as it was a special occasion she did not mind. However she did ask for a bottle of bubbly to be placed in the room for our arrival. She was told this was not a problem. When we arrived though no bottle. She went to reception to enquire and apparently her email arrived too late eventuality she rang before we left south Wales to inform our arrival time . So we got our own bottle, asked for an ice bucket in reception and was offered a pint glass of ice. 2nd attempt produced an ice bucket ,enquiry made about long glasses , told none in room but none were offered ( there were 3 staff present)!! The room -- roman blind all disconnected. Could not lift it hence the room was in darkness. Out of 5 led ceiling lights only 2 were working leaving the room even darker. No chest of drawers hence storage space for clothes was poor. I don't know how you would manage if staying for more than couple of days. Bath plug chain missing. I had to dig the plug out with a spoon . Found chain later under the bath and re attached it myself. Room cleaning service dire. Left the notice on the door for the room to be made up. Came back for a coffee at 11:30 room still not done. Came back around 1:15 to find the maid just about to start. Parking is an issue. Only space for 6 cars so I had to park in the public car park behind the hotel at. Cost of £20 for two days. The car had about 8-9 carpark sinks in one door when we left to go home. Not good. Not the hotels fault but something to bear in mind if using your car. Noise on the weekends is an issue with rowdy alcohol plied people coming out of the nearby clubs during the early hours. My wife paid £300 for two nights and this did not include breakfast. We don't mind paying for quality but sadly this hotel does not have it. It is overpriced and is charging for its close proximity to market Square which is it's only plus point. We won't be staying here again and I strongly advise anyone not to book here ,better looking elsewhere. A letter of complaint has been sent to Best Western as we were so disappointed in the hotel and customer service from the staff.

"Lovely hotel"

Misspelling, Southampton, United Kingdom 17/09/2017

I had absolutely no preconceptions about this hotel as I attended with a group of friends and did absolutely no organising! So I was pleasantly surprised on arrival, pretty courtyard, pleasant lounge and recently refurbished and clean. The staff were friendly and helpful although often run off their feet which rubbed a few other guests up the wrong way. We didn't spend much time in the hotel but we did have afternoon tea which I was slightly disappointed with. I am vegetarian and we had phoned ahead and advised the hotel of this not unusual dietary requirement only to be presented with salmon sandwiches (amongst others) when we mentioned this to the waiter and told him vegetarians don't eat fish he basically just shrugged. Luckily a friend swapped with me in the end but I think the sandwich selection for vegetarians definitely needs revising. On the whole though, a lovely little hotel in a great location.

"Nice, but could do better!"

RosHants, Hants 17/09/2017

I stayed at the Red Lion for six nights. I had a very nice double room, with everything you could need, but, sadly, it was on the road side, which meant that having the window open for any length of time meant fumes from the traffic coming in. I was just grateful it wasn't in summer when the weather is warmer, and you need some fresh air. I found the bed a bit too firm for my liking, but that's down to personal choice of course.The staff were all really lovely – willing and helpful, and couldn't do enough for me. The hotel itself is a lovely old building, and only five minutes from the shops, and five minutes by taxi or car from the railway station. Sadly, I do need to write some negative remarks. This is the second time this year that I have stayed in a hotel in the UK where the cleaning isn't done thoroughly enough. On first glance, the room itself is fine, as is the bathroom….. BUT! As you can see from the photo, the toilet roll holder hadn't been dusted for weeks – I stroked my finger along the top, and that's where you can see the bits of dust built up. Also, why can cleaners not see the ridges in places like baths and doors? The ridges at the bottom of the bath obviously hadn't been done properly for months. All it would take is a wet cloth to clean things properly. I would expect a hotel that charges the amount it does to clean to a very high standard. There were a couple of mistakes with my room service orders. One day, my lunch was half an hour late, and when eventually it did arrive, they'd used the wrong bread. I was so hungry at that point that I didn't have the heart to tell them! However, they did give me a discount for another meal to make up for it. Another lunchtime sandwich had the wrong ingredients, and that had to be sent back, and replaced. Simple errors that shouldn't have been made. The food in general was very good, but don't expect the restaurant meals to be very big! As you can see from the picture, the pork that I had was sadly lacking in vegetables – just a few leaves of spinach hiding underneath. I was told you can order extra vegetables, but there is no mention of it under Side Orders on the menu. Unfortunately, the green beans I ordered after that were so hard, they must have been dunked in hot water, and brought out straight away. I could hardly cut them, let alone eat them! Although the food at breakfast was cooked well, I did find that the scrambled eggs were only ever luke warm, despite only adding them to my plate after I had chosen everything else. I found the wifi very good, but the tv picture kept breaking up for some reason. The shower was most impractical as it was fixed high on the wall. How are you meant to wash your underarms and ‘bits'?! Despite the negative points, I did enjoy my stay here, and WOULD recommend it – with reservations. Do make sure you visit the Queen Elizabeth Gardens when you're there – they are beautiful! Also The Maltings shopping area is very picturesque, and worth a visit.


tabbyb30, Salisbury, United Kingdom 16/09/2017

We came here on several occasions for lunch and each time the waiters were incredibly slow in taking orders for food and drinks. The meals were nice but there was always something incorrect on each order, such as white bread instead of brown, pickle in a cheese sandwich when asked for it to be plain etc. Not huge mistakes but basic ones at the very least! For a hotel of such standing you would think that there would be more efficient communication between the staff and kitchen and generally they need to speed up, not everyone has time to spend 2-3hrs on lunch! Poor show Red Lion.

"The Worst of British"

allancole44, Radlett, United Kingdom 14/09/2017

Good common areas, but once you enter the residents accommodation it is like going back 50 years. The place is tawdry. Rooms are small with poor noise insulation so you can here the TV in the next door room. Lights not working in both bedroom and bathroom. There must be better value.


margyjohnson1, Milton Keynes, United Kingdom 10/09/2017

We booked an executive room. I have to say on first look the room was great, bed comfortable. No food in the dining room due to an event so we ordered room service. The food was great, piping hot and so tasty. Settled in for a good sleep for sight seeing the next day. WHEN ALL HELL BROKE LOOSE. The three noisy pub/night clubs on the street opposite left us listening to screaming, shouting and drunken singing, no point in putting the TV on,you won't hear it. At half past midnight we had to pack up and leave. If you plan to stay make sure and ask for a room at the back or pack earplugs. Such a pity the hotel was beautiful


Tony S, Kingston-upon-Hull, United Kingdom 09/09/2017

The rooms shown on the website were not what we got and had we known what we were getting we wouldn't have booked. Very dated decor in the room and en suite and both looked very tired and in need of a much needed makeover. I expected better for the price.

"A little disappointing"

EmmaWilliams999, Woking, United Kingdom 05/09/2017

I expected to love this hotel but in the end it was simply okay. I booked it because of the location (which is indeed very central) and its age - we love places with a history. The first 24 hours we were incredibly lucky with the weather and therefore were able to enjoy sitting in the old courtyard, which was a truly lovely experience. However, the inside of the hotel has been modernised to such an extent that it had very little of the old-world charm that I was hoping for, so on wetter days the hotel simply wasn't such a delightful place to be. Nothing wrong with it, but not a great deal of atmosphere given how important the place's history is. We tried the restaurant on the first night and the food was average to good; we were struck by the fact that we dined virtually alone on that night and the place was notably empty on the Saturday and Sunday evenings too - this seems puzzling. In terms of the individual response we received from service staff, service was good; people were polite, welcoming and accommodating, particularly at the Reception desk. However, they really let us down on an important issue. Having rung to discuss several days beforehand and also spoken to them immediately on our arrival about the fact that my husband's uniform shirts would need to be laundered and ready for first thing Monday morning, we were seriously let down on this, despite all the trouble I had taken to ensure that it could be done. The staff took the shirts on the Friday evening with the assurance that they would be turned around on the Saturday, but it seems they were let down by the local laundry, which took the shirts and then closed early without warning the hotel. Shockingly, nobody then told us this and we only discovered the problem when we asked after the shirts on the Sunday morning. The hotel staff were then completely at a loss as to what to do, and claimed to have no washing facilities whatsoever inside the hotel itself (I am not entirely sure that I believe this). I had to float the idea of the shirts being couriered to my husband's place of work on the Monday - not ideal but the best that they could do under the circumstances, and I would have expected them to have come up with this suggestion rather than waiting for the customer to work it out for them. The room was strangely hot, even though we left the windows wide open for much of the time in what was not always great weather. It was also not as clean as I would expect - layers of dust on the moulded tiles in the bathroom, hair in the bath on one morning and dust inside the wardrobe too. Overall, I think I would try a different hotel for a return visit to the area. Interestingly, this is the second "Best Western" hotel I have stayed in and the second one that I have found somewhat disappointing. I shall be bearing this in mind in future.

"Don't let this put you off..."

User 03/09/2017

An interesting night all in all. Very nice hotel for the money and close to everything in the centre of Salisbury. Our room was pleasant with the only issue being a shower that bordered on cold. Our problems began as we went to bed and heard the noise coming from the local bars (closed at 2am on Saturday night). After eventually falling asleep we realised how thin our walls were when BBC Breakfast woke us up at 6am. My wife and I never complain but we did on this occasion. I would like to add here that the Duty Manager was very apologetic and understanding. She kindly offered us a discount. I hope this doesn't put people off but be careful where your room is if staying on a Friday or Saturday.

"wedding reception"

tracycpiper, Salisbury, United Kingdom 02/09/2017

My daughter has just had her wedding reception at the Red Lion and I would recommend it for value for money and service. The Events Manager was delightful and ensured the day went without a hitch, all the staff were extremely polite and helpful. I would like to thank everyone who worked on Saturday 19th August for making it such an enjoyable occasion.

"Amazing lack of awareness and customer service"

BusinessTraveller64, UK 28/08/2017

You'd might have thought that if a wedding party was going to take over the entire courtyard, dining hall and hotel, the staff might ring to warn anybody who'd booked a room so they'd have the option to stay somewhere else? Not so at the Red Lion where they wait right until you arrive to tell you the news. As a result, own quiet night's get-a-way (ironically for our own Wedding Anniversary) was transformed to the holiday camp from hell, by screaming kids and loud music. It's not the Wedding's fault, they are completely entitled to a knees-up, I know we did when we got married .... this is entirely the fault of the hotel staff who only thought to tell us when we turned up and had no-where else to go. Thanks guys for ruining our Anniversary. Here's an innovative idea.... If you have a large, potentially noisy event (clues would include whether you've booked a disco), in future why not ring the other guests in advance so that they have a choice whether to stay or not? You even took our phone number and email when we booked so it's not that difficult. It's called customer service and ...amazingly ....costs little.

"Evening Dinner"

julian308, Salisbury, United Kingdom 28/08/2017

Looking forward to nice evening meal with my wife, very disappointed food not good at all . Starters fair, main course not very good. Cheese board good wine good . Small veg portion. Will not be going again . Used to be lovely in private ownership. Bath Western took over gone downhill.

"Pretty good"

touringsadge, United Kingdom 27/08/2017

I like this hotel in a spooky kind of way. It's a blend of old (very old) and new. Quirky and central in location. It could use a bit of a refurb but I suppose that adds to the charm. I liked it enough to write a review. I'd say the breakfast offer could really use a shake up because it let me down, but generally the hotel is good.

"Brilliant staff"

Mike T, Southampton, United Kingdom 23/08/2017

Me and my wife had our wedding reception at the Red Lion Salisbury. They were helpful form the start of the process and always reassuring. On the day all the staff were brilliant I cannot thank them enough. I would highly recommend this hotel for a important function. The rooms are good as well so much so a number of my guests are going back to stay there again.

"Summer weekend break"

Tony W, Wilmslow, United Kingdom 20/08/2017

Great location , lovely old historical hotel , but come on best western , up date your rooms and bathrooms it like living in the 70's Expensive parking but Salisbury has cheaper options Lovely court yard

"Pretty on the outside, but hot and slimy underneath"

cpf79, London, United Kingdom 14/08/2017

The hotel is easy to find, there isn't a great amount of parking in the immediate vicinity, but it is inexpensive if you can find a spot. The rooms look modern. There wasn't a fridge or a/c unit in the room we had, but I don't know if that's throughout the entire hotel. They do breakfast and have a nice courtyard/bar area. We had a room on the ground floor, the window wouldn't stay open without being propped open. The radiator was on, despite the temperature outside being warm enough for shorts/t-shirt, so the room was stifling hot and didn't cool down. There weren't any fans or an a/c system to help with the heat either. For me, it's impossible to sleep while sweating my butt off. The bathroom looked very nice, but the shower filled up with water more quickly than the drain could handle. I used a cloth to remove the filter device for the drain and it was filthy. It probably hadn't been cleaned in months and then the water drained fine. The next day the cleaners had replaced the drain filter, but the shower was still filling faster than it could handle, so I removed the filter again and it been wiped down, but not cleaned. There was still slime and dirt on it.

"It was Ok..."

notdoneroaming2016, Dumfries and Galloway, United Kingdom 12/08/2017

The red lion has a nice court yard and inside is of traditional decor....the service was not the best but eventually when we were served was pleasant enough. The hot chocolate wasn't very hot! was average and the tea was good....

"Bring your Ear Defenders"

Mark C, Newbury, United Kingdom 11/08/2017

Room on ground floor next to entrance. Good bed and shower but noise from people on road to past midnight and the workers coming in to work early taking loudly and waking us up. Very poor. This is a management issue. Solutions Double glaze the window! Simple. Train staff to be quiet and considerate when coming in early. Breakfast very good and scones freshly cooked. Delicious!


Fred C, London, United Kingdom 09/08/2017

Always wanted to stay here, now we have & it's amazing, you will love it, it's pretty, the staff are really friendly, the food is amazing, overall very happy with our stay here. would we return...yes it's Amazing!!

"After a bad start, turned into a nice stay"

David4_11Consultants, Altrincham, United Kingdom 09/08/2017

The hotel is very nice. Right in the centre of town and has a lot of old world charm. The courtyard is a very nice place to eat and drink and the food at breakfast was superb. My first room was however, terrible. The room backed onto a busy road and the exit to Salisbury's only nightclub! The curtain on the window could not be opened and the windows themselves were not double glazed and did not close properly. Consequently, I had a very bad nights sleep, the noise of drunken revellers and cars kept me awake most of the night. The next morning I asked to be moved and was given a much better and quieter room, so things improved from there! In summary, fine hotel as long as you don't get rooms 90-92!

"appalling service at bar for food and drinks"

lhr2015, Dubai, United Arab Emirates 02/08/2017

Went for bar food and although not busy the staff took their time to serve and bring food. They couldn't work the till. They didn't know the menu. They brought a wrong order out. Appalling and even worse- they dealt with the complaint in a very poor manner. I was unhappy with the service- it is overpriced and staff have no idea what to do and how to treat customers.

"Very poor customer service experience"

SGM67, LIVERPOOL UK 01/08/2017

Very disappointed with the quality of service here today.Staying locally and came in for dinner tonight around 6.30 pm. No welcome as we walked in, and the guy behind the bar was pretty abrupt.He also had issues working the till and in the end had to get a colleague to help him place our order. Our order when it came out was wrong.If they had apologised at this point it might have been ok.However no explanation was offered for this until it was pointed out to them. At which point they said the kitchen couldn't accommodate what we had asked for? If this was the case why did someone not have the manners to either tell as that when we ordered or at some point before the food was plonked in front of us? When we complained the manager offered to take the price of the dish off the bill, but took the meal away also, leaving one of our party sat with no meal! No one asked if she would like to order something else...Absolutely bizarre.They also started clearing the table while some of us were still eating. We were made to feel like we were an inconvenience. I use Best Western hotels quite a bit but the quality of customer service here today has left me gobsmacked. The actual food that we had was pretty good but the horrendous customer service left a very bad taste in our mouths. Plenty of better places to eat in Salisbury. Avoid unless you are a fan of very poor customer service.

"Quaint, lots of personality, great staff"

mikedoolin, Rochester, New York 30/07/2017

Stayed here 7/19-7/20/17. Took us multiple passes through Salisbury to actually find this place. The entrance can't be driven into: good luck finding a place to park on the street. But once you find it the place is very nice; a collection of old and older and very old buildings all connected together around a couple of courtyards. The building is a maze. Staff was very friendly and very helpful to these almost-toured-out American travelers. Included breakfast was very good, room was actually two rooms connected by a hallway and a nice bathroom with both a tub and a shower. Street parking is virtually non-existent but there is VERY limited parking in one of the hotel courtyards. We tried to call in advance multiple times to reserve one of these spaces but no one ever answered the phone. Luckily there was one spot left - pricey at 15+ pounds/night - and we took it. Downtown Salisbury is pretty quiet after about 6PM but it's a nice walk. And this place is walking distance to the justly-famous Salisbury Cathedral, which is drop-dead spectacular and well-worth seeing. Sonehenge is pretty cool too!

"So charmimg"

User 29/07/2017

The reception manager, Dawn was an absolute delight! So friendly and helpful; she organised our breakfast outside the normal serving hours as we had to leave early. The room was clean and quiet. Our only regret is not staying longer...definitely recommend this hotel.

"Updated by BW but charm retained"

Amy R, South Bend, Indiana 26/07/2017

Old coaching hotels are so super cool. We were in room 20. It had good facilities. Updated bath with tub and shower. Great size tub for a soak. The room retained many original features and preserved/exposed interior wall construction and coverings (framed like a painting). The staff were very attentive and helpful at every turn. Bar, restaurant, outdoor seating, parking, and good wifi filled out the experience. As many who visited places in UK and continent during hot spell we experienced a warm room with no AC. But staff worked to keep things manageable (top sheet upon request, a fan, curtains pulled against the sun). For services like breakfast and parking you do pay extra but I guess that is okay. Our room had no view, again not a problem. It is a city hotel. Some rooms might have had views of the courtyard. Our room was quiet for sleeping. I would recommend asking for a room not near any fire door, of which there are quite a few. Opening and closing rather noisily could be a problem for rooms nearby. Also free bottled water. No room safe. Ask for a porter if you need help with bags.

"Historic and pretty but not comfortable in summer"

TDG, USA 24/07/2017

I loved the look of the property, the beautiful public rooms and the friendly front desk service. My friend and I found plenty of space to store our clothes and toiletries. However, despite the fan provided in our room, sleeping was difficult due to the heat. The windows opened by tilting from the bottom out, thereby letting in exactly no fresh air. Another problem was that every day after coming back from touring, our key cards would not work and would have to be re-magnetized. We were offered various explanations such as that we kept them too close to electronics. Mine was nowhere near my phone or tablet. I was wearing it with the tour name tag hanging from my neck. Eventually we just made it a point to stop at the desk on arriving back every evening to get the cards re-magnetized.Also, on our next to last afternoon we came back to find no wastebaskets emptied and the bathroom not cleaned, although the beds were made and we did have clean towels.Difficult to discard stuff prior to checking out after a week-long tour with two small overflowing waste baskets A number of other people in our group had the same situation. The courtyard and the lounge bar were lovely, I enjoyed the breakfast and most of the dinners we had there. My suggestion would be to visit for a drink or a meal, soak in the atmosphere, and sleep somewhere more comfortable.

"Absolutely charming"

roxyLOVEStotravel, Zurich, Switzerland 24/07/2017

My husband and I want to say Ms Dawn Brand Thank you from the bottom of our heart for such a wonderful 2 night stay at the Red Lion. The hotel is not just an historic place with lots of charm, but is also very well located in the center of the city at a walking distance to the main cultural places, Restaurants and shops. We slept in a feature and quiet room with a big bathroom with Edwardian furniture. The breakfast had lots of variety. But the gold medal goes to the hotel staff always ready to help. For a 3 stars hotel every thing was perfect. Of course we will stay at the Red Lion again. 100% recommended.


kenneth d, Bergen,Norway 21/07/2017

I made a mistake earlier and reviewed the Red Lion in Avebury instead of the Red Lion in Salisbury. Anyway, here it is: This is a lovely hidden gem. Doesn't look much from the outside, but once you get inside the courtyard, its a great place. We had a light lunch which was very good. Service was efficient and friendly. We will stay at this hotel next time we come to Salisbury. Highly recommended.

"Lovely Historic Hotel in the City Centre"

Peter B, Peterborough, England, United Kingdom 20/07/2017

I had a very comfortable twin room with a good size en-suite bathroom. The water pressure in the shower wasn't particularly strong, but it was good enough. Due to the age of the hotel there was no air-con in the room; however, a fan was provided to aid cooling. My room window overlook the courtyard so it was very quiet at night, with excellent black out curtains over the windows. As I was staying here on a business trip I was unable to spend time sampling the breakfast or the attached 1220 bar. Although I did take a quick look in the bar and it was a very nice space with a good menu for sandwiches and snacks etc. The hotel is in a fantastic location if you want to explore the town centre or the cathedral, both of which are within easy walking distance.

"Truly a home from home!"

wdrj23, Chepstow, United Kingdom 19/07/2017

Stayed here multiple times during a 3 month period whilst working in Salisbury! This is a truly beautiful building with stunning greenery and love decor, it has lots of character but the rooms still have that modern edge on them. Although I often used to get lost in the corridors!! Lol Always received a warm welcome when checking in or just passing by. The staff here are a credit to Best Western, particular mentions to the two night porters who were both top blokes! Used to eat here every night, and never once had a bad meal! Good quality food cooked to a good standard.. can't really go wrong! I think I stayed in every room in the hotel with the exception of the honeymoon loft! Every room was clean, well equipped and very comfortable! The beds were amazing and was just the right mix between firm and soft! When I return to Salisbury to visit my old colleagues the Red Lion will be the first choice hotel to stay! Thanks guys!!

"Historic property with lovely staff"

PDXLoMac, Portland 18/07/2017

First time I've stayed somewhere that's been a hotel since the 1200s! Their success must be due to their amazingly warm and accommodating staff. Also the location is ideal in the heart of Salisbury, with the cathedral a 10 minute walk away and the Stonehenge bus picking up right outside the door. I left some clothes behind and they've already shipped them back to me in the US! Our only disappointment was no AC, but they provided a fan and it wasn't nearly as hot as London had been.

"Superb service"

MissVolare, London, United Kingdom 12/07/2017

I stayed four nights at this lovely hotel and without exception the staff were eager to please, friendly and going out of their way to make my experience lovely. I expressed an interest in the extraordinary clock in the foyer (do check it out it's truly creepy) and they started telling me about the weird and wonderful things in various other rooms then - as the rooms became empty, they showed them to me. At dinner they were solicitous and very patient with the dietary requirements of others in my party, and were always attentive. This hotel is gorgeous. Room 27 is my favourite, looking out over the stunning courtyard. Room 19 has a very, very creepy bed head (worth a look) and Room 22 has a magnificent, ancient fireplace. I can't praise this staff enough. Every single one was charming.

"Visiting family"

sylvia W, Wirral, United Kingdom 11/07/2017

Booked 1 night B&B, paid extra for a more easily accessible room, as there is no lift. Disappointed, as there were several small sets of stairs we had to pull case up. Room was nicely furnished but quite pokey. Little room to move around. Breakfast was a help yourself buffet. For the price paid was disappointing. Hotel is situated right in heart of the City, ideal for sightseeing, difficult for car parking. Only allowed to dtop off luggage. Receptionist was quite distant, seemed distracted. The enclosed patio at front is charming. Were visiting daughter. Would not stay there again, usual like Best Western Hotels, not this time.

"Excellent Stay"

TheLadyCC, Kent, United Kingdom 10/07/2017

Three night stay here, wonderful hotel for the price. Gorgeous courtyard to enjoy a drink and not busy which was lovely. Very nice lounge inside as well. The hotel is really quite stunning. Our room was superior and very nice, a couple of small grumbles - there was a water tank dripping somewhere which could be annoying at times. The bathroom was really lovely - roll top bath and all the trimmings - however the towel rail had black liquid leaking from the top of it which went all over the towels and it took us a while to realise what it was. The replaced the towels but the rail was still sticky when we left. Also the set up of the room is hard to blow dry/style hair in the long mirror (a common problem in hotels I think). But all in all highly recommend this hotel. Very comfortable and huge bed. Great location. All of the staff were extremely friendly and helpful.

"A Nice Surprise"

Lloyd B, London, United Kingdom 03/07/2017

Every room is different clearly when i spoke to my colleagues the next morning. Ask for room 48, its lovely, very clean, stylish and neutral, though looks over the main street. Breakfast was fine, though when i went for main cooked breakfast my tea and juice had disappeared. We were going to have dinner in hotel that night and we walked around and no one greeted us, so we left and went else where. If you do choose room 48, ask for someone to take your suitcase upstairs, promise me it will help. One of the managers who was hanging around reception when i checked in was wearing very tight trousers, can i suggest wearing loser trousers in your role!

"Restaurant Disappointing"

Ian W, Widnes, United Kingdom 26/06/2017

The hotel is well located in the centre of things and the staff are very pleasant and helpful. Our room was good and well furnished. The restaurant lets everything down, a very limited menu and quality of food was mediocre, after a full day travelling I was looking forward to a good dinner and was very disappointed. When I booked I was relying of the Best Western brand, I would not dine here again and probably would not stay because I prefer to dine in-house. My wife is vegetarian and it was even worse for her.

"Drinks in the courtyard "

890glenj, Bewdley 25/06/2017

We have been living in Salisbury for the last 5/6 months and have regularly frequented the Courtyard and bar for food and drinks. The outside Courtyard is a perfect venue for a casual drink with friends and family. Unfortunately we have experienced a very poor attitude from weekend bar staff that spoiled our recent visit. We will not be returning.


Hao2014, Waltham, United Kingdom 23/06/2017

We regularly visit here for lunch, especially when friends visit. We love the setting and their lunch menu offers a good selection of foods, good quality and value for money. However, when we visited this Tuesday with friends we were charged £4 difference for the same round of drinks. We questioned this with the barman and waitress and we're told the manager would have to be called. We were then ignored. No one came to explain. No one came to clear our table. Very poor customer service has put us off returning.

"I love this place"

Cecelia M, Cambridge 21/06/2017

Atmospheric, historic hotel with a beautiful courtyard. Labyrinthine (and quaint) corridors and stairs — worked well because we travel light, but if you have big suitcases, it would be a drag. Security was quite good! We were there with friends for two nights on a weekend splurge. The bar and restaurant were still a bit pricey, so we went out for breakfast and dinner. The rooms we had were clean, comfortable, and well-appointed (tea, coffee, water, extra blankets, plenty of outlets for recharging gadgets) and the bathroom was a wonder and relief (immaculately clean and functional). The front desk staff dealt with us with unwarranted good humor! One of my travel companions handled paying our bill in about the most complicated way I can imagine — the woman at the desk smiled through the whole thing. We used their parking — it was secure and easy. The Red Lion is centrally located in Salisbury, so it was easy for us to walk to restaurants, the market, the Cathedral, etc. I would certainly stay again!

"My favorite hotel in Salisbury"

GoLondon, McAllen, TX 12/06/2017

Stayed eight nights in May 2017 at The Red Lion. My newly refurbished room (#22) was huge with an oversized king bed, fireplace, desk niche and full bathroom. As always, the service was great, especially Dawn at the front desk and David in the restaurant. After the second morning, David saw us come in for breakfast and ordered poached eggs for us. The food was very good, and bar service was excellent. My room was very quiet although could hear other guests walking past the door. We were able to walk to the bus stop, to the Cathedral, to the market and dozens of restaurants are within a block or two. Thoroughly enjoyed the visit.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear GoLondon, Thank you for your kind review. I am glad you found room 22 and the team welcoming on your break with us. I know both Dawn and David will be extremely proud to be mentioned for their service during your stay. I do hope you will have the opportunity to stay with us again in the near future Sincerely, William Weis General Manager

"Charming, but with Issues"

Ashburn1, Hillsdale, New Jersey 11/06/2017

The Red Lion hotel is nicely situated in the middle of Salisbury, close to Market Square and perhaps 5-6 blocks from the magnificent Salisbury Cathedral. The hotel has an attractive lounge, complete with a fireplace and comfortable seating. It also has a beautiful courtyard, with 200-year-old vines over the entrance and around the periphery. Since the hotel's oldest section, the bar, is located right beside the courtyard, it is a very pleasant place to sip a glass of wine or ale and reflect peacefully at one of the wrought iron tables. And it serves a very nice full English buffet breakfast. Unfortunately, there are also some significant shortcomings, particularly when it gets hot. First, the place is a maze of corridors and small stairways. I had to mount seven stairways and make eleven turns with a bag to find my third floor room. I only discovered by chance that there was a lift (elevator) that could have made the climb much easier. The desk staff, while friendly, never mentioned the lift at check-in time. Second, it is not the most pleasant place to stay during hot weather. While the windows in some rooms (not all) open wide, the bedrooms retain daytime heat through much of the night. Also, the beds are topped only by a bottom sheet and a comforter, as is standard in most English hotels, unlike their American counterparts. Without air conditioning, however, guests have the apparent option of sweltering beneath the comforter or sleeping bare on top of the bottom sheet. I did ask for a top sheet on my second night there, and one was delivered to the room. I also discovered a rotating fan in the wardrobe. It would have been nice to learn about the fan from the desk staff, given the hot weather. Finally, the showers lacked adequate water pressure. While it was more than a trickle, one had to wash with just a weak flow of water that dropped directly from the shower head. I did get clean, but it took a few minutes longer than normal to do so. This hotel does occupy a perfect location in Salisbury, and that is a real advantage. It also has a beautiful courtyard and serves an excellent breakfast. However, the staff could make life much easier for guests by informing them about the lift, mentioning the rotating fan, and offering the top sheet option for cooler sleeping at their arrival outset. The water pressure is a separate, mechanical issue that should be addressed. This is an attractive hotel in a great location. Without these problems being addressed, however, I would be hesitant to stay there again, especially in warmer weather.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Ashburn1, Thank you for your review of the Red Lion. I would like to apologize your visit did not fully meet your expectations. I greatly appreciate your comments regarding the information our reception team relays at check-in especially the supply of fans in all of our bedrooms and the directions the team gives. I can only apologize as the team will normally try and give the shortest route to the bedroom which may not include the elevator. Again, please accept our apologies. Once again, I would like to thank you and I do hope you will stop by again in the future to see all the improvements we are constantly undertaking. Sincerely, William Weis General Manager

"Good enough to really like it! They had loads of atmophere and really tried."

commentator_11, Nashville, Tennessee 09/06/2017

The main building was fascinating and classic looking. There was nowhere to park. But it sort of shocked us when we realized that it was a genuine wattle and daub building from the long long ago. The room wasn't especially impressive, but when my husband expressed dissatisfaction with the typical European hotel room things (limited toiletries, a sham and no top sheet for the bed, no elevator, no help to get our suitcases upstairs, no washcloths) the staff went out of their way to help us be satisfied, brought us sheets, extra towels, anything they could think of to improve our experience. We had no problem with noise but other rooms seemed to have issues. And the atmosphere was great, loved the courtyard (nice weather, of course.) Watch out if you happen to be allergic to Virginia creeper, because they've got lots of it and it is very irritating to many people, like poison ivy.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Commentator_11, I would like to extend my appreciation for your review. While I am sorry initially we did not fully meet your expectations, I am glad the team attempted to make sure your stay was as enjoyable as possible. I do hope we have the opportunity to welcome you back to the Red Lion in the future. Sincerely, William Weis General Manager

"Historic Inn in the centre of Salisbury, UK"

Peter B, Binningup, Australia 06/06/2017

Lots of character indeed in this historic hotel in the centre of Salisbury. We stayed overnight only, on our way to a short holiday in Cornwall. Our room was near the end of several winding corridors and appeared to have been refurbished recently. It was very comfortable and perfectly quiet. Both dinner and breakfast were fine, with plenty of good choices. Staff were friendly and helpful. The secure parking may not be cheap but was well worthwhile, allowing us to wander around town (shops, market, cathedral, Magna Carta) at our leisure in the afternoon and again in the morning before departure.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Peter B, Both myself and our team would like to thank you for reviewing the Red Lion. I am glad you had a comfortable stay with us and had the opportunity to enjoy some of the spectacular sights of Salisbury. I do hope we will have the opportunity to welcome you back to the Red Lion in the future to explore this historic area further. Sincerely, William Weis General Manager

"Bit of a mixed bag"

VintageSuitcase16, Ipswich 03/06/2017

I am glad we had reserved one of the few parking spaces, I think for £15 for the night, as parking would have been tricky other wise. The receptionist was lovely but our room was small and pokey, down a corridor or three to get to it. The view out of the window was not a view at all, just roof tiles and the company of a white dove the following morning. Our neighbour had their TV on quite loudly, and their sash window was at right angles to ours so it was a loud evening and, rather annoyingly, snoring to be heard during the night. The bed was comfy and the bathroom was clean. We were rather rudely awoken by the fire alarm but by the time we were up and decent it had gone off again, so breakfast was earlier than anticipated. There was no apology or 'how was your night?' at check out - we have had refunds for less at other hotels. The buffet breakfast was above average - a good choice if you got there early enough to have full baskets of pastries or full plates of cold meat & cheese. Sadly, we were a bit late for either. The courtyard was definitely the best feature and was a lovely setting for a coffee before heading off. Not sure I'd stay here again; ok for a quick stop-over and a good location for the city centre, but our room was not one to hang around in.

"Good Choice"

828marjans, Slovenia 02/06/2017

Nice location, great food, looks old...friendly staff You can get lost:)) - until I found the Room I walked up and down....left and right .... Hotel was many times renovated .. there is operational lift...slow but helpfull

"Amazing Courtyard, Authentic Best Western"

User 29/05/2017

We were planing to visit Stonehenge and decided to search for a hotel for the weekend. We called to book a Family room that seamed available on line, we wanted to know if there were 4 or 5 beds. The counterpart said he/she was a trainee and will come back with an answer which he/she did not do and the room was booked by someone else. We had to settle for connecting room that the receptionist was willing to rearrange other guests to accommodate our need for 2 connecting double rooms overlooking the court The other double Room 37 was spacious and nice although on the street which was quiet until the club next door opened at night but the window eliminated most of the noise. Staying at the court in the evening was very pleasant. It has a pleasant ambiance and the plates we ordered were very tasty specially the Tuna and Potatoes. We opted to stay for the evening and we enjoyed the ambiance, the weather and the food+Service. Breakfast was diverse and well presented and hot. We did not notice that we spent 2 hours having our meal as the set-up was pleasant. I will definitely recommend it for every friend who would consider going to Stonehenge.

"Lots of character in the main building but over priced and disappointing bedroom"

User 28/05/2017

My partner and I stayed at the Red Lion for two nights in a standard room. The location is great and the building has a lot of character and charm. On arrival we were allocated room 19, the room was OK if a little dated however, had little resemblance to any images shown on the website, which we learnt are of the superior rooms or suites, it would be good to make this clear. Unfortunately the bathroom was really unpleasant and dated, the shower was particularly unsatisfactory with mouldy sealant and grouting that made it feel very dirty. After speaking to the front desk, we were moved to the room next door, number 20. This was much better in terms of the bathroom however aspects of the decor were very dated with 80s style curtains and bathroom (thankfully no mould though). The view was also disappointing as it looked out to a wall and roof. We also found it noisy, clearly hearing what the people next door were watching on the TV as well as others late night conversations. On a positive note, the original walls on display was a nice touch to show the history of the building. Overall we felt the room was over priced and said to each other "we're going to be out the whole time and will only be sleeping here" I'm sure that's not the ideal customer quote but it was accurate. Sadly no one asked us if we had enjoyed our stay when we checked out so didn't get an opportunity to flag our views up in person.


Mandy S, Bournemouth 28/05/2017

Stayed here 27th May 2017 for just one night as we were attending a family birthday party in town. The only positive thing I can say is that the bed was super comfy. The receptionist on the Saturday evening when we booked in had no personality at all, she had no interest in the conversation that we were trying to have with her, and the bar attendant wasn't much better. He did ask us where we'd been when we said we'd just got off a flight from a 3wk holiday, but spoke in almost a whisper. We had to park the car in Brown St car park, which admittedly was free between 6pm & 10am, but then we had to walk back to the Hotel with all our luggage, including Fancy Dress costumes. When we returned from our party we realised there is a Nightclub next door to the Hotel and we had to endure squealing women, foul mouthed men, vibrating deep base music & smoke wafting into our room window until gone 4am. We paid £136.80 for the room & extra for breakfast, but after getting less than 3hrs sleep we cancelled breakfast and made our way back home to Bournemouth. The morning receptionist apologised for our lack of sleep and asked for our email address and phone number so that she could pass it on to the Manager. To top it off when we returned to our car in the morning some fool had thought it would be funny to put their chips on our windscreen. I know this is not the fault of the Hotel, I accept that. But in our room the shower cubicle was dirty, mildew all along the cubicle door, and even the net curtain at the window was hanging down, the wire keeping it up was not the correct width, causing it to sag. Not a room worth £136.80 in my book. Fortunately, we now know of the disturbances of a Saturday night from the Nightclub and so will not be staying here again, or recommending it to friends either, sorry

"Amazing Hotel"

jasonmiller784, Salisbury, United Kingdom 28/05/2017

Came here with my wife for our wedding anniversary.The food was without doubt the best part of this place,although the rooms are spacious,cleaned and wery well presented.The only negative was the noise from outside.Staff friendly and professional,ready to help in any way.

"Amazing stay"

tinkerbellglitter, westbyfleet 27/05/2017

Had a lovely stay here for 4 days after I was checked into another hotel and it was horrendous I was dubious at first but it was beautiful the rooms have so much character the 1220 bar And the food was lovely the only struggle was the heat obviously as no air con it was slightly unbareable but Overall was a pleasent stay now seriously considering this as our wedding venue will try and book to stay for a night not for work to try and ecperience it from a Lesiure point of view and potential wedding venue

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Tinkerbellglitter, We would like to thank you for your kind review of the Red Lion. I am especially proud of our character rooms with their distinct features. I do hope you will get the chance to join us for a relaxing stay as a leisure guest. We look forward to hopefully welcoming you back to the Red Lion and if we can be of any assistance, please do not hesitate to contact us. Sincerely, William Weis General Manager

"Beautiful historical hotel!"

MyScenicViews, Seattle, Washington 22/05/2017

Comfort, history, good food and fantastic atmosphere at the Salisbury Red Lion Hotel on Milford St. The 13th century coaching inn has an ideal location practically across the street from the market square, five minute walk to Salisbury Catherdral and 10 minute walk to the train station. Throughly enjoyed an 8 night stay at this great English inn.


TOWNEATER, Wimborne Minster, United Kingdom 10/05/2017

I recently visited this hotel with a friend for afternoon tea. It is very conveniently placed for the shopping centre and market, and the tea is excellent value and nicely served for a very reasonable price. We had sandwiches, miniature quiches, scones, jam, cream and a selection of cakes and biscuits, plus a miniature pannacotta per person. All this was elegantly served, and I cannot fault it.

"Great location, hotel with character."

User 05/05/2017

The Red Lion is a great base for Salisbury. Located close to the historic medieval city centre and Cathedral. The rooms are ample, clean and comfortable. The hotel is full of character and has a wonderful courtyard, ideal for lunch or a drink. The staff were most helpful and keen to please. Breakfast is buffet style. The hotel has limited parking spaces and I preferred to use Brown Street car park a 2 minute walk away.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Chipfire, Thank you for your kind review of the Red Lion. Our team are happy you enjoyed your stay and we do hope we will have the opportunity to welcome you back to the Red Lion again in the near future. Sincerely, William Weis General Manager

"Lunch at Red Lion"

julian308, Salisbury, United Kingdom 03/05/2017

Been there many times always ok this time terrible.we had the Red Lion Burger. It was so dry and the meat hard we couldn't eat it . Very disappointed as we treat this as our local, also it's getting a bit grubby. Come on Great Western don't let the place down!!

"Very dissapointing"

Donald L, Swansea, United Kingdom 02/05/2017

I chose the hotel because it was so old. I was grateful though for the lift to our room which I knew beforehand was refurbished in a modern style. Sadly though as in the case of so many hotel rooms it wasn't that comfortable. The lounge was very comfortable with real fires, high back chairs and sofas, unfortunately the service was poor; we ordered drinks, I was parched after being on the road for three and a half hours but when they did not arrive I went to get them myself from the bar only to find the member of staff was serving other guests. We had a delicious meal in the award winning restaurant but the ambience was ruined as small children were allowed to run around and be as noisy as they pleased while the parents ignored them..... as did the staff. We had a few issues during our stay which were not dealt with to any form of satisfaction.

William W, General Manager at Best Western Red Lion Hotel, responded to this review
Dear Donald L, Thank you for taking the time to post your review. I would like to extend my personal apologies your stay did not fully meet your expectations. I fully appreciate how other guests' behaviour can impact your stay and would like to apologize this had a negative effect on your experience at the Red Lion. We greatly appreciate all of our guest's comments as we strive to improve not only our product, but the services we offer. I do hope we will have the opportunity to welcome you back to the Red Lion to see the improvements we are constantly making. Sincerely, William Weis General Manager

"A restaurant in a prime location - Salisbury"

incrediblehulk2016, Reading, United Kingdom 30/04/2017

We visited for Saturday lunch for my Mother's 90th birthday. A brilliant location, good venue, reasonable food but service was a struggle - but they did try hard. But with only 2 people looking after us the service was slow and the food only warm - I don't like being negative and would revisit to see if they can cater for fewer people. The logistics of serving large volumes of people all at once really need a review and improvement. I do recommend this restaurant but quality service might be a struggle,

"Look else where."

User 30/04/2017

Has old world character, but the rooms are poor value, the upper rooms (no lifts) have unsafe stairs and handrails. There was an arrogant attitude from some staff. Limited car parking which you have to pay extra for, or park in a public open carpark.

"Worthy 3 Star hotel"

Sue L, Ringwood, United Kingdom 25/04/2017

We enjoyed our stay. I was rather hoping to be transported back to the 13th century which was why I chose this hotel, but sadly, once past the lovely ancient entrance and courtyard, the rest of the hotel, including our room, was relatively modern ( probably understandably due to fire regs etc, but more charm and character would've been nice) The receptionist was charming, (if a little overworked with the phone ringing off the hook) and she was kindly able to cancel our dinner booking in order to swap it for breakfast. The room was clean and tidy, but the whole hotel was really too hot throughout. (Heating bill must be horrific!) Fan in the bathroom droned on all night (reported). As a bit of an energy conservationist (sad, I know) I saw that all of the dozens of ceiling bulbs in the dining room were halogens, which apart from adding to the overbearing heat are also hugely expensive to run by today's standards. This hotel could save a fortune in energy cutbacks! Breakfast was very average for the money. Overall a very pleasant stay beautiful day in an excellent part of town. Sadly, there was no parking space available, but there is a municipal car park very nearby.

"A lovely place to eat for dinner"

Silvana S, Leighton Buzzard, United Kingdom 23/04/2017

We decided to eat here because the hotel we were staying at didn't seem to cater for evening meals. We were warmly welcomed by the waiting staff and were led to a table in beautiful surroundings. The building is gorgeous and so was the food we were served. I thought it was extra special without being pompus or overpriced. I would urge anyone who would like somewhere special to eat whilst they are in Salisbury, to try The Red Lion. They will be looked after and fed beautufully.

"Girly birthday get away"

User 23/04/2017

Absolutely wonderful! The hotel is perfectly situated in the centre - few minutes walk to the cathedral and the tourist office (recommend the City Walk) The town has a great variety of restaurants, bars and lovely shops (and hosts a market twice a week Tues n Sat) The Red Lion afternoon tea was amazing - breakfast first class! staff friendly and service excellent. Beautiful courtyard - will defo be back!

"Great location, nice staff"

User 22/04/2017

Great central location in town. We we were able to walk to different restaurants and the Cathedral and nothing was too far away. We pre-booked a taxi to take us to Stonehenge for our early morning special access tour, but we noticed that there is a line of taxis just across the street, so we could have taken one of those without pre-booking one. This was convenient for our departure date when we needed a taxi to the train station. The room we stayed in was on the small side, but it was nicely updated and the bathroom was modernized. It was a comfortable stay, and the staff were very helpful and friendly. It was also cool to say that we stayed at the oldest purpose-built hotel in the country.

"Fantastic 13th Century Hotel"

John S, Bedford, United Kingdom 21/04/2017

Very warm welcome to this special hotel. Parking is available on site - but only a few places and £15 per night - this is definitely worth booking in advance because public car parks are about £8 a day and you have the benefit of easy access and unloading. Our room on the first floor was characterful, with oak beams in the ceiling and walls, and an amazing wooden bed head dedicated to the Alen and Apis le Vein families. Parts of the walls were exposed under glass to show original medieval decoration and plaster work. The bar and restaurant are well appointed. We liked the space in the public areas and the courtyard would be a great place to have a drink and relax in warm weather - you can completely imagine the arrival of coach and horses and the bustle of the centuries. The hotel is very close to the Market Square, restaurants and the shops and the Cathedral is only about 10 minutes walk - the perfect place to capture an authentic experience of Salisbury which is a pearl of an English city.


BetnBarn, Fareham, United Kingdom 19/04/2017

We stayed 2 nights over Easter 2017, we had breakfast both days which is £8.99 for as much as you like. We had dinner on one night which was convenient as we were tired and is at a reduced rate of £15 something. Dinner was ok not great. It seems understaffed as service was slow at the bar. There's a fabulous real fire in the lounge with a carved wood antique surround. It was very relaxing to sit in the lounge. The building is 12th century black & white with nooks & crannies to explore and a lovely courtyard for sitting. They have limited parking for £12 a day and there's a public car park round the back.

"Bar staff"

Julie E, Salisbury, United Kingdom 19/04/2017

The bar staff are very slow and just walk a way and leave the bar with no one to serve customers it was are first and last time there I was waiting to be served in the end had to go the reception to ask to be served not good as the service we got was very poor bar person didn't even listen to what you oerdered properly and the prices were very expensive

"A good meeting place "

Rob N, Milton Keynes, United Kingdom 18/04/2017

We met up with friends here, as the hotel is a very good place to be able to sit and talk, in the bar or the lounge. The bedroom was comfortable and clean, the staff were helpful and the meals we had were good. The menu gave a very good choice. It is situated in a good place to be able to wander into Salisbury.

"Great Hotel"

Ian S, Hartlepool, United Kingdom 14/04/2017

Just spent a most enjoyable night at the Red Lion in Salisbury. From walking into the very impressive courtyard at the start of our visit, to leaving the next morning everything was first rate. The staff are very polite and professional, the breakfast was one of the best that my wife and I have had, everything served was fresh and very well selected and cooked. Parking is a slight concern as it is either paying £15 to park in the hotel or it is free in a nearby car park from 6 on an evening until 8 in the morning, this meant having to get up early to put money in the meter at 8, this is far from ideal, you would have thought there would be some arrangement where residents could get a free couple of hours in the morning or you paid a small fee to get parking until 10? This would only add positively to your stay, something to think about?

"Possibly the best scones"

EdenOfSuns, London, United Kingdom 11/04/2017

That is definitely a little gem of a hotel. We did come here twice for some tea and desserts. Must say the hotel has a lovely courtyard garden with tables that is hardly found in London for example. Very relaxing, listening to the birds and looking at the scenery around you. Staff was friendly and efficient. We loved the scones, a stand out - so far the best we have tried. Fresh and soooo delicious! Would go back without thinking twice,thank you.

"A pleasant lunch !"

Eamonn K, Omagh, United Kingdom 11/04/2017

Visited the bar/restaurant in this delightful old hotel for lunch with my partner, daughter-in-law and her 18 month old daughter. We had a variety of freshly cooked main meals including a "fully loaded" burger, fish and chips and pork belly. The staff were very helpful and friendly and made sure the toddler was well looked after throughout our meal. Great central location in a lovely, historical town.

"Lovely old hotel"

User 10/04/2017

Old but well kept. Friendly staff and rooms with character. Very enjoyable stay. Breakfast very nice and good value. I would recommend staying here. The rooms over the courtyard are lovely and quiet. Will be back.

"Afternoon tea"

Wernons, surrey, england 10/04/2017

I took my Mum for afternoon tea on Saturday and we were both pleasantly surprised! The Red Lion Hotel holds lots of olde worlds charm, very pleasant warm welcome and friendly staff. Our afternoon tea was of excellent quality, home cooked cakes and pot of tea nice and hot! I would recommend this Hotel for afternoon tea and it's quaint courtyard setting!

"Weekend stay for wedding"

maryM248EG, London, United Kingdom 07/04/2017

I arrived on a Friday afternoon for a wedding in Salisbury on the Saturday as I wanted to be on the spot and relaxed rather than having to travel from London on the Saturday morning. While I appreciate that the old part of the building is 13th century and the floor is very uneven does this really mean that the bed has to be uneven and lumpy as well? I had the most appalling night's sleep as I couldn't get comfortable at all. At about 1.00 am I tried to ring down to reception to see if there was another room free but my room telephone did not work. In the morning when I went to have a shower the whole shower fitting fell away in my hand and tumbled into the bath. (There was clearly no way the shower had been working before I touched it.) The fluorescent light above the sink was broken and it was not clear how the heater in the bedroom worked, i.e. no instructions, so the room was cold. I was shown two other rooms on the Saturday night but as far as I could tell the beds looked equally uncomfortable. Needless to say I will not be staying at this hotel again and would not recommend it to anyone. This was not the experience I expected from a Best Western Hotel and while I was given a 10% discount I felt I should have been more generously recompensed for my discomfort.

"Overnight stay"

sburstow, Uckfield, United Kingdom 26/11/2016

Stayed in the annexe not the main building which was a shame, room a good size modern and comfortable. However was kept awake until 1.00 am from traffic and revellers as the annexed rooms adjoin a busy road. Parking was a problem as there is no car park and the public free overnight car park was full. Had dinner here and although the food was good and cost reasonable there was only one other couple eating so ambiance not great, service was excellent!

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Overnight stay"

grahamsmith2016, Chulmleigh, United Kingdom 20/11/2016

This hotel is well located in the city centre. It claims to be 13th century, in part. Booking was straightforward and the service efficient and courteous. The room was clean and quiet, comfortable. Would use this hotel again.

"great place"

labonne2016, London, United Kingdom 15/11/2016

my husband and I have been the Red Lion for a long weekend away , it was lovely !! loved the colours of the autumn when you enter the court yard , the staff very friendly and the food was exquisite! very nice breakfast too . the only thing I would say is plan ahead your car parking , only 6 places (£15 a day ) in the hotel , after that its an over ground car park 2 mns walk away or a multi storey car park free after 3 pm on the Saturday / free Sunday - however 5mns walk away . Also watch out the measure of your drink especially if you ask for a double spirit - we had to point out that they were serving single for the price of a double ( cheeky ) Other than that it was very nice stay , the room very spacious , big bathroom and very quiet . We loved the ambiance atmosphere - will go there again .

"Good for the price"

Rolf02, Bournemouth 15/11/2016

I've stayed here for two weekends now. The rooms are large and the beds comfortable. The showers work well, that is, you don't need to run around in it to get wet and the water is hot. The bar is a little basic but they serve a good range of beers. I'm not sure the breakfast is £20 worth, but you can help yourself, so I guess you could take as much as you want. The hotel is right in the heart of the city, so there are plenty of places around to give you a choice of foods. There is very limited on site parking, and a car park right behind the hotel which is free between 6pm and 8am and only £1.40 for an hour. If you pay after 6pm, it just adds that time to the morning, so you don need to get up at 8am and move the car! Nice little place. Would stay again.

"I LOVE this hotel"

Radiantkd, Albuquerque, New Mexico 13/11/2016

We looked at many venues in Salisbury and believe that the Red Lion is by far and away the best. Everything went beautifully and all the people who attended our conferences were very pleased with everything. There is some noise in the rooms that face the main road when the bars close, be sure to ask for an interior room.

"Nice place - car park tricky and room key dodgy but lovely"

peelypost, Nottingham, United Kingdom 07/11/2016

I enjoyed my stay at the Red Lion. It is central and it is very comfortable. There are lots of nice places to eat and drink on the doorstep. I would recommend it. One heads-up for travellers - you really do need to book the parking as the car park is tiny. I had a lot of trouble getting my vehicle in (it's really big - my fault maybe! - but it was difficult to get into the space). Also the room key needed reprogramming twice a day so do take care with keeping the key in some sort of quarantine from anything that might corrupt it (maybe new cards would help, Best Western?).

"First class wedding host"

debandphil10, New Forest National Park Hampshire, United Kingdom 03/11/2016

Our wedding from two emails couple calls to mark from start to finish.WOW Thankyou so much to all staff you all made our special day PERFECT even mark making effort for me to enjoy my wedding transport a 1964 split screen vw thanks ?? .and the food / room spot on .any body planning wedding definitely worth having a look .

"Good but over priced"

James-Kellard, Ringwood, United Kingdom 03/11/2016

Its a nice hotel, some of the rooms are tired, some a bit plain and some really good, but all clean. The breakfasts are great, room service efficient. We stay there when visiting the local theater. Rooms overlooking the courtyard are the quietest. The place needs work on the rooms, which looked to be in progress when we last stayed as it's not quite as good as they think or as good as they charge for.

"An Absolute Pleasure to Stay Here!"

Laura C, Arlington, Virginia 02/11/2016

From the moment we checked in up to the moment we checked out, this charming hotel caught our group's heart. The reception was efficient and pleasant, the room was amazing, the ambiance of the bar and fireplace area are not to be missed, and you wake refreshed to a fantastic hot English Breakfast! Thank you, especially goes out to the general manager Mark Bramley and to Hany Gambil . Each in their own way they made us feel welcome. Our Business Group, The Boshemian Club, looks forward to our return to this historic and magnificent hotel.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
It was such a pleasure to meet with you, and have the opportunity to show you around Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. i look forward to meeting with again soon either my side or your side of the pond Mark Bramley General Manager

"Good, comfortable night"

Sooperstar100, Taunton, United Kingdom 02/11/2016

Comfortable room with essential facilities but nothing extra. Our room overlooked the road at the rear of the hotel and was a bit noisy during the early night hours. Bathroom uptodate and clean. Breakfast was a good buffet and I particularly liked being able to order eggs freshly cooked. This is an olde worlde hotel with lots of quirky features and rooms leading off rooms like a rabbit warren. Some of the communal areas are a little tired and carpets stained but otherwise good with friendly service. Our only issue was car parking - we booked this hotel because we believed it had its own car park but this turned out to be a public car park down the road - at least we did not have to pay as the machine was broken! Admire the wonderful virginia creeper hanging everywhere in the inner courtyard - fabulous colour in October!

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Failed in all respects"

spike572016, Lowestoft, United Kingdom 26/10/2016

On arrival the room was cold and I attempted to turn on the storage radiator. I tried all the switches including the plug but nothing appeared to work as the 'on' light never lit. I assumed that the radiator was on a timer and left to meet a colleague for dinner. On return the room was still cold but I had managed to switch on the towel rail in the bathroom which at least made that room bearable. However, the next morning the shower eventually produced some hot water and just as I'd managed to get covered in shampoo and shower gel the water stopped flowing. I tried several times to get the shower to work but eventually resorted to running a very slow bath. In addition the shower curtain was too short which meant a lot of water ended up on the floor, and the bath mat was filthy. On complaining to the receptionist on leaving I was told that the radiator did work but that the plug was wired the wrong way and the light didn't work! Why wasn't I made aware of this? I received a shrug and 'sorry'. I asked for a feedback form but as none were available I have resorted to this review and a similar one to Best Western. I don't expect much from a hotel room, but I do expect the room to be warm and clean and the shower to work. This hotel failed in these basics.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Mark Bramley General Manager

"Great Long Weekend"

haxton247, Grantham, United Kingdom 25/10/2016

We had a very comfortable room overlooking one of the courtyards for three nights. The buffet breakfast was extensive and kept fresh. We had two evening meals which were excellent - one in the main restaurant and the other in the lounge bar. The menus is both were wide enough to provide anyone with a good series of choices. The meals were excellently cooked and set out, and served well. Staff were friendly and very helpful.

"Slow check in "

BMM47_11, Guernsey, United Kingdom 23/10/2016

We booked via Salisbury information centre and then went straight to the hotel, we had our copy of the booking but the man a the desk said they had no confirmation of the booking and we would have to wait until it came through. This went on for about an hour then he went off and a girl took his place, so I asked again if they had our confirmation so she looked at the emails and said yes it's been sitting here for over an hour. The room was okay but expensive £125 b& b. Same chain cheaper in London.

"Friendly staff but too noisy to sleep."

User 17/10/2016

The outside of the hotel and the reception area raised expectations that made the quality of the room even more disappointing. I stayed in a single room and the room looked as if it hadn't been changed in any way in the last thirty years or so. The bed had a noticeable dip in it and the walls had stains on them. The shower was good but the sink grubby. The hotel is a city centre location so I expected some noise, especially as I stayed on a Saturday night but what I wasn't prepared for was continuous, excessive, aggressive noise that made sleep impossible. My room faced the street and as I found out, the smoking area of a nightclub opposite and the drunken screaming, arguments, swearing and racist abuse ( directed at the bouncers who were trying to keep order) didn't finally stop altogether until four in the morning. I felt very sorry for the receptionist who was polite and apologetic but looked as if she had heard it many times before when I complained the next morning. If they are going to sell this room for sleeping in they need more than single glazing or they should make customers aware before they book. The building opposite was also a hotel so i had no idea that it would be so noisy for so long.

"Road Trip Overnight"

User 29/09/2016

We were on a three day road trip out of Tunbridge Wells and selected this hotel for our stay on Salisbury. Dating back to the 13th Century this is a historic yet up to date hotel, perfectly located for touring the city. We also had dinner in the hotel restaurant since we were arriving late and did not want to wander about looking for food. Food was good as was the service. The prices for dining and hotel were very reasonable. Would highly recommend it.

"leisure break"

paulvK3247HP, Sheffield, United Kingdom 28/09/2016

excellent stay will revisit if in the area friendly staff nothing too much trouble good food clean and comfortable in the centre of town close to cathedral and shops within easy reach of stonhenge theatres and shopping

"Family celebration"

druharries, Bristol, United Kingdom 25/09/2016

I had a single room at the top of two flights of stairs. It was small and practical. The decor was 'vintage', must have been last done in the early 1990's. The shower room was clean, and nothing a bit of bleach couldn't fix. I slept okay, although even with ear plugs, I could still hear the drunks outside the nightclub opposite fighting. Breakfast was not included in my booking but there are plenty of cafes nearby. I don't know if I would book again at this hotel.

"Excellent Hotel"

TJMoore1946, Llandrindod Wells, United Kingdom 25/09/2016

We had a one night stop here we had two rooms booked one for me and my wife and the other for my mother-in-law, both rooms were excellent ours had original wooden beams. My wife and I went to the bar for a drink which was okay, we all also had an evening meal and the standard of the food and service was excellent. The breakfast was good with plenty of choice. Would definitely recommend to anybody that wanted to stay in Salisbury and it wasn't far to go and have a look around the shops.

"Good Meeting place"

Qualitycook, Local 24/09/2016

I stayed for 3 days in Salisbury and used the Red Lion to meet family and have lunch. The food was good, I had a tuna jacket potatoe and other family members had sandwiches. Both dishes were plentiful and good value for money. The courtyard is a lovely place to sit, but more comfortable seating and more practical tables would be appreciated.

"Central areas ok but rooms very dated "

User 21/09/2016

The hotel was ok, the staff were friendly, the breakfast was quite good, the central areas were more recently decorated but the room and bathroom was very dated with one damp and peeling wall. The hotel is quite centrally located but parking wasn't easy! I definitely wouldn't rush back!

"800 years old, but very comfortable!"

jeadson, Pitman, New Jersey 19/09/2016

Meals and service were great! The history of the inn is intertwined with the building of Salisbury Cathedral, and the hotel manager is an enthusiastic steward of the ancient parts of the hotel. The charming stone courtyard walls are covered with ancient vines. I had a delightful 3-day stay.

"Tongue twizzling tea!"

User 19/09/2016

I had afternoon tea with my friend and we had some finger sandwiches along with a wide range of cakes and biscuits with unlimited tea and coffee!! We spent a couple of hours whiling away the time in this historic building. The staff were friendly, welcoming and helpful.

"Lots of character, good food and excellent service"

ChrisandPenny, Romsey, United Kingdom 18/09/2016

We have just come back from a two night stay here The Hotel has so much character and an interesting account of it's long history is available in each bedroom. Situated right in the centre of Salisbury but our room was amazingly quiet at night. We were lucky to have the Seamstress Suite which is a superb room. Spacious, luxurious, air-conditioned and very well equipped. It looked down on the central courtyard which is pretty. From one window we could see the spire of Salisbury Cathedral across the roof-tops and the other window gave a view of St Thomas's clock tower. The room was very quiet for a centre of town hotel. Through out the hotel the service was extremely good and all the staff we came across were friendly and very helpful. Breakfast and dinner were taken in the Vine Restaurant. Breakfast is buffet style continental and full English whilst dinner is a la carte. Both food and service were excellent. A very enjoyable stay in a hotel I would thoroughly recommend.

"Lovely way to spend an afternoon."

Saluki25, Nantwich, United Kingdom 18/09/2016

We went here for afternoon tea and thoroughly enjoyed being spoilt. We had a selection of sandwiches and cakes and the hotel staff had catered for a lactose intolerant diet too. It is a wonderful 13th century hotel with a courtyard full of plants. Would definitely recommend it.

"The building is old , but the service is good ."

Takuya T, Kanagawa prefecture, Japan 10/09/2016

At the reception and restaurant , was please to support comfortably . I think that it is accommodation expenses . It is a little high , but there is on-site parking . Blood sausage is very delicious , was remaining in the impression .

"Magic place! "

MissGiven, Greater Perth, Australia 09/09/2016

What a beautiful hotel! It has a manic little beer garden and a cosy restaurant. It has a Skeleton clock which was built from old ship timbers. Well worth going to check it out. The food in the Restaurant is delicious and very well priced. The whole place is charming. I highly recommend it. I had a beautiful Summer Berry Pudding for dessert there!!!!

"Atmospheric and centrally located"

Maloptera, Beaumaris, United Kingdom 08/09/2016

The hotel is full of historical details and is slap bang in the middle of Salisbury, a short walk from the cathedral and only 15 minutes walk from the station is you do not have too much luggage. The rooms were large and well-appointed, and I was grateful for the table-top fan provided as it was very warm during my stay. However, the key-card I was given for the room did not work, even after I had gone all the way back to the reception to get it revalidated, Eventually, the receptionist came up with me with a new card and I finally got into my room. The free WIFI worked well in my room, but apparently not in some of the other parts of the hotel (I was part of a group staying there). Breakfast was plentiful and included varied options, although none of them were very inspiring. The water pressure in the shower was the most disappointing feature of the room, emerging at barely a dribble. I was not that impressed with dinner in the restaurant either but will review that separately

"wonderful hotel with very pleasant courtyard"

ChilliAndGarlic, Sheffield, United Kingdom 04/09/2016

Possibly the room and bathroom were perhaps as standard as would be expected.. after all there's only so much can be done with most rooms, beds comfy, very clean rooms... but what I liked the most was the very pleasant sheltered courtyard outside the reception and bar (bar good prices :-)... fine décor bar restaurant, recep and lounges all made this a pleasant stay. very central too. If parking, they do charge extra for the few limited parking spaces, but the council car park behind is reasonable (and free overnight until 8am)

"Central Stay in Salisbury"

WilliamMK1, Milton Keynes, United Kingdom 04/09/2016

The Red Lion in Salisbury is a very good central place to stay our room appeared to have been recently refurbished and was very comfortable. The staff were very friendly and helpful the only fault is that there are very few parking spaces but we were fortunate to have been able to reserve one for £15 a night.

"Do not have any functions here"

User 04/09/2016

My parents went to enquire about holding my 21st Birthday party here and were treated appallingly. Barman got the 'events manager' who promptly said they would not book in the party for a December weekend as he could 'get more money' from work Christmas parties so wouldn't allow them to book anything. Disgraceful behaviour, we have now taken our party of 90 people across to the Salisbury and South Wilts Sports Club, where we've been greeted very politely and promised a fantastic evening. Shame for the business that this 'events manager' deemed a party of 90 not worth reserving the night for.

"Great location and quaint hotel"

John J, Hamilton, Canada 30/08/2016

The staff were polite but a little hard to locate at times. The hotel is ideally situated in the centre of Salisbury and the rooms were comfortable although extremely hot. The food was excellent. Getting to the room was confusing due to limited signs.

"Good lunch in their lovely court yard"

susie182016, Ringwood, United Kingdom 30/08/2016

The lunch was good-home made fish finger sandwiches. Lovely fresh bread, but could have had more fish. The court yard is a lovely little sun trap in nice weather. It's so peaceful you forget you're in the middle of a busy city! Very polite good service.

"Ok nothing special"

JoLenAyres, Arundel West Sussex 29/08/2016

Stayed here for one night never ate in restaurant so can't comment no bar staff had to go to reception to get someone to serve us and then very expensive £8 for glass of wine!! Room clean but on small side understand old historic building but room smelt sheets were still outside our door when checked in and next morning won't be back

"Visiting Great Dorset Steam Fair"

User 29/08/2016

Our fourth visit to this unique hotel, reputed to be the oldest purpose built hotel in Europe. We were given room 17, an executive room in the old part of the building complete with four poster bed, beautiful Victorian style bathroom, with separate bath and shower. Inside the room a feature has been made illustrating almost 800 years of decoration from original lathe and plaster through 16th century plaster to the modern day. Beautiful restaurant and lounge decorated in keeping with the age of the hotel. The hotel offers both continental and full English breakfast, bread selection slightly limited on the continental breakfast, but no complaints on the full English, all items well presented. Dinner menu adequate but not extensive, however the quality does not disappoint, sensibly priced wine list. As we were staying to visit the Great Dorset Steam Fair, highly recommended incidentally, we did not have the chance to sample morning coffe or afternoon tea. However on arrival we did enjoy a excellent bar lite lunch, again reasonably priced.

"Great Option for Afternoon Tea"

Flashmom10, North Bellmore, New York 28/08/2016

My daughter and I were disappointed that we didn't get a chance to have high tea in London during the first part of our trip. I'm so glad I found some recommendations for the Victoria Lounge at the red lion hotel. The waiter was very attentive and yet we didn't feel rushed. My daughter and I chose the sweets and chose to forgo the savory. It came to $22 pounds. The atmosphere of the hotel is worth the trip. The room is good but does need a bit of updating.

"Elegantly looked after."

darrenhickey, Cheshire 24/08/2016

From start to finnish my stay here was smoothly delivered. Stayed due to work stay and was treated with top most proffesionalism.upon check in the reception staff were cheerful and bubbly whilst carrying out a first class service. Room was a single but had great coffee which helped out after my journey. Not the normal instant but also ground cafetiere in a bag. Room was big enough for myself to be comfortable. Asked for directions to cashpoint and was given pinpoint directions by another member of staff. Eats. Have you booked sir? Er no. Okay. Directed to a table and steak on its way. Lovely steak chips and grilled veg. The courtyard is a great place to take in the olde world ambience and you can see a spooky face eyeing you from the roof window!! A mystery to behold. Great place to stay the decor is old and you could spend a lot of time admiring the objects on display throughout.

"Should have joined the party in the street outside"

User 22/08/2016

Totally agree with all comments from other reviewers - comfortable room, excellent location, good friendly service, great courtyard etc etc, but stayed on a Saturday night and still awake at 3.30 am with the nightclub revellers outside, screaming and shouting. Be warned and take ear plugs if you get a room overlooking the street. No one has mentioned this. Would only stay here again in a room not overlooking the streets.

"Quirky place in Salisbury "

User 21/08/2016

A fantastic location in the middle of Salisbury, not far from the wonderful cathedral. We walked into the entrance of the courtyard and were surprised by how lovely the exterior of this old building was. The courtyard is a delightful place to sit and have a drink. The staff were professional and courteous. The building itself has many quirky features like an old carved clock, an 'Agatha Christie' style carpeted lift and a rabbit warren of corridors. The stay was an unexpected pleasure. Only down side is that it can be noisy outside at night, especially at pub closing time. I actually didn't realise that Salisbury was so lively. A good and unusual hotel with a nice, buffet style, varied breakfast. Rooms very comfortable.

"Good Situation"

Bas56, Wiltshire 21/08/2016

Had 2 night B & B stay last week. Breakfast was usual buffet standard but staff friendly and helpful, room appeared to have been recently refurbished, however hot water to the sink never got hot, although shower was fine!! Room overlooked street and was noisy from hotel opposite. Situation is great for walking round Salisbury. Council car parks are really close and much better value than hotel car park.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Service is very good"

653sylvia55, Bulkington, United Kingdom 19/08/2016

We didn't stay here,but we spent a lot of time there as that was where the bride and groom was staying. The service is very good and friendly. The food is very nice as well and though we didn't stay there they treat us like we was. My only complaint was that the drinks were very expensive,but overall a lovely hotel and a lovely place to stay.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Lovely hotel, but shower could do better"

discodaddy44, Halstead, United Kingdom 17/08/2016

One of the better Best Westerns I have stayed in and in an ideal location in Salisbury. Can't really fault the quality of the room, the food or the service. My only gripe is that the shower was very under-powered and so it took an age to get ready. My colleague in another room had the same problem.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Midweek stay"

alancgreen8, Market Drayton, United Kingdom 17/08/2016

Booked a three night B&B stay last week. I think we paid for a superior room, but either way got no 85 on the second floor. Large bed and plenty of room for a sitting area. Shame that we didn't fancy sharing the one chair. I don't know what the problem was, but the room at night was incredibly hot. The radiator was off and Windows and curtains open. We then found that the duvet would have made an Eskimo happy,it was thicker than we use in winter. We sourced a sheet for the next nights and it was more bearable. Breakfast was poor, particularly the hot buffet. Noticeably it varied depending on how long it was sitting under the warmers.We had intended eating dinner in the restaurant on at least one night, but felt that if breakfast was not up to scratch, we would try elsewhere. Finally, the car park is small and very tight. At £15 it is twice the price of the council park approximately 100 yards away.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Mark Bramley General Manager

"Lunchtime visit"

Lynn W, Swindon, United Kingdom 14/08/2016

Called in for lunch on Thurs 11th Aug 2016......... Absolutely delighted with our choice........we opted for the lunchtime menu ordered it at the bar & sat outside. My husband opted for the haddock & handcut chips, I had the chicken. Service was fantastic, food was superb.....the husband very appreciative of his haddock!!!! Obviously a very old building (dating back to c1220) Gen Manager very approachable and spent some time answering our queries about the history of the building. We will both put this on our list of places to return to...........

"2 nights on business"

User 12/08/2016

Stayed for 2 nights mid week. Hotel is very central with an attractive courtyard and lots of quirky features. The downside was that my bedroom was very noisy from street noise which included delivery vans through the night and refuge collection at 5.30 am. I didn't eat in the restaurant apart from breakfast.I had a help yourself buffet on my first morning and had planned to order from the menu on my 2nd (more relaxed) morning. Unfortunately when I tried to do so I was told it was unavailable as they had run out of the necessary items - no apology for this.

"Convenient and Quaint"

Caig H, Fontanelle, Iowa 12/08/2016

A perfect place for an extended stay. Very friendly staff and good food. Our room was modern and clean with en-suite services. Comfortable sleeping. We were far out on the end of the wind, and the wifi was weak, but mostly workable. Parking is very tight. Be sure and request a spot when you book. There is a nearby public car park.

"first visit"

calypsoEastSussex, East Sussex 09/08/2016

I accompanied my wife on a business trip to Salisbury and we stayed at this hotel, where my wife has stayed several times previously. We were allocated our room in the old part of the hotel and were absolutely amazed to find out that we had been upgraded to a feature room, with a four poster bed, a massive bathroom and separate dressing area.The features of the room were quirky and interesting and the bed was really comfortable. The hotel is very centrally situated, but where we were placed, we heard no noise from the main street. breakfast was excellent. The staff were helpful and attentive.Overall, this was an excellent overnight stay and we may return for a longer stay.

"Booked late but a warm welcome"

Jane G, Ware, United Kingdom 08/08/2016

Booked late on line and when we arrived at 8.30pm to our delight we had been upgraded. Great room with four poster in the old part of the hotel. Lovely full English breakfast. Great central location. Only drawback is limited on site parking.

"Lunch Time Snack"

LocalDiningOutGroup, Fordingbridge, United Kingdom 07/08/2016

Two of us called into The Red Lion mid afternoon as we had not eaten. We both enjoyed a Jacket Potato with Brie, Bacon and Cranberries with a side salad and coleslaw. This was served quite quickly and with our drinks it was a really nice experience.

"Excellent all-round hotel."

benjaminbear, Staffs 05/08/2016

Great staff who are friendly, hepful and professional, lovely historic inn and courtyard, central location handy for all of rest of city, comfortable, clean room and delicious breakfasts. The corridors are a little creaky, but that is to be expected in a building with a structure this old. The odd person returned to their rooms at a late hour in a sozzled state, inconsiderately closing their doors loudly, but it wasn't a big problem and it is not the hotel's fault. (I had been warned by a local that it could be loud and rowdy in that part of the city late at night, but I was near to the front of the building and on this side, it was barely audible.)

"A pleasant experience"

User 30/07/2016

The Red Lion is an amazing place to stay. We stayed there for a night during a trip to the UK in July 2014. Nice clean rooms with all the basic necessities. Reasonably priced and central to Salisbury. The hotel has good amenities however we ate dinner across the road due to the expensive menu at the Red Lion. Friendly staff and lots of history. If I am correct the oldest pub in UK. We would return.

"Not for Light Sleepers"

storz14, Hinckley, United Kingdom 26/07/2016

This hotel has many features to recommend it, central location, beautiful courtyard and rooms with character. However the major drawback is the noise from the street. We had Room 91, on a corner at back of the hotel. For whatever reason this is above an area where the botched and bungled of the town seem to congregate in the early hours of the morning, making sleep impossible. Over a two night stay I managed about 4 hours sleep. The drinks at the hotel are pricey for the area and the bar staff are rude bordering on ignorant. Food looked ok but we did not eat here due to the poor service. Parking is limited and expensive.

"Did the good out weigh the bad?"

soozieBlue, London, United Kingdom 24/07/2016

Well.. I loved the hotel on sight ,friendly staff, (thank you Laura and Nicki on reception) when i arrived, the Room was amazing,I had the Seamstress room. I had a lovely Chicken dish in the evening, (Please next time, can i have it on a plate not a bowl) Sadly I went to order a glass of wine from my room and the Telephone was not working, so I had to treck down to reception....then i wanted to use the bath,(the soul reason for booking this room)...and only scorching hot water was coming out, so...due to the phone being out .I had to get dressed and trapes back down to reception to let them know about the bath,which i couldn't use,so i had a shower, when i got to get out,the door fell on me !!! Well that was the 3 i guess!!! Don't get me wrong I loved it here Good food and friendly staff, I hope they have managed to sort these glitches out,Sadly they all happened all at once ,on my stay! The staff did discount my stay, which was appreciated, but to have got a discount I would have been Happy with The Manager would have had to authorise this.

"Pleasant stay"

Greypounds, Reading, United Kingdom 20/07/2016

Stayed for one night on the hottest night of the year and glad fans were provided. Staff very helpful particularly the locals. Breakfast was excellent and hotel full of character. Would certainly book again.

"very nice"

benjaminmehanny, London, United Kingdom 18/07/2016

the hotel is very clean, full of character and the staff is great and helpful. breakfast was so nice and evening meal was great the car park is very limited however we booked our space in advance my kids loved the place and it only 30 minutes from Bournemouth , we will be back

"One night stay"

drhyatt100, Plymouth, United Kingdom 17/07/2016

Stayed here for work. Great location. Friendly staff and great service. I was on my own so ate in the restaurant and the food was great. Breakfast also very good. All round enjoyable stay. Will return.

"Lovely food and service"

emma_evans8955, UK 16/07/2016

We popped in here for lunch with my parents whilst shopping in Salisbury. The service was excellent and the menu varied. There wasn't room outside to sit in the courtyard so we sat inside. We had a sandwich each and some drinks and it was lovely. Would certainly return!

"Excellent-lovely staff, great food"

Virginia L, Galloway, New Jersey, USA 15/07/2016

Stayed here during a short visit to Salisbury attractions. Our room was a lovely two room suite, very relaxing. Staff was quite helpful and welcoming, pointing us to various options for dinner and touring in Salisbury. Lounge area with fireplace is very comfortable for late night cocktail or morning coffee. Had dinner one night in the bar while watching soccer. Duck appetizer and fish and chips were best we've had during two week tour of UK. Parking garage is a bit tight and challenging to maneuver- A man waiting for our spot got out of his car when we saw my husband having trouble backing out and offered to take our car out to the street for us. Turns out he was the owner- very nice!!!

"A very enjoyable stay"

deborahn912, Shipston on Stour, United Kingdom 13/07/2016

We can not fault the hotel. The room was very clean and comfortable. We enjoyed a lovely breakfast and the staff were all very pleasant. We only had one problem trying to obtain coffee from the bar late in the evening but we got our coffee and an apology!

"Lovely historic hotel"

User 12/07/2016

I stayed here with students for one night as we were visiting Stonehenge. Quirky room setup with different staircases but really lovely room with seeming brand new bathrooms. The court yard garden is a great place to sit in for coffee or tea. The 1220 bar had great food. Wished they served past 9:30 but Salisbury shuts down early! Highly recommend this hotel and I apologize to anyone whom my students may have disturbed. I will be sure not to let that happen again when we return. Staff was gracious and lovely.

"Absolutely fine, but needs updating?"

ajbucket, Oxford, United Kingdom 06/07/2016

The welcome was good and helpful. Hotel easy to find. Reception informative and welcoming. The room was spacious, clean and in good order. However, the whole floor of the hotel was very hot, even though it had not been a boiling summer's day. The room was stifling, but when the windows were propped open, the noise of the street was very loud and disturbed my sleep. There was no fan, and no air-conditioning. In the morning at reception when I mentioned this, I was told there was a fan in the cupboard. Unfortunately the shower was also very low - I'm 6'2", I think it could only be properly usable by someone 5'6" or less. The water pressure was very poor too. What otherwise could have been a great stay was let down by these two factors, and when spending £100 for a night, you expect to have at least a shower you don't have to bend down to use! Otherwise staff were welcoming and friendly, and the hotel is in a great location.

"Lovely hotel."

User 03/07/2016

Stayed here for the past two weeks for work purposes. Reception staff are ever so helpful and lovely. The whole process of checking in and out was very quick. The rooms were very clean, room was made up everyday and with tea and coffee amenities topped up too. The bed was very comfy, the only downfall is if your a light sleeper and staying at the front of the hotel- the custom from other bars/pubs kicking out at 1-2am can be a bit noisy. Overall great hotel and location. Would definitely recommend to others.

"Great city centre location"

natsrule34, North Yorkshire, United Kingdom 27/06/2016

Large well decorated rooms in old coaching inn right in the heart of Salisbury. Period bathroom with freestanding bath and oversize shower. Good choice for breakfast which was included in the room rate. Only down side was lack of on-site parking.

"Beautiful hotel"

lougrover, Reading, United Kingdom 27/06/2016

The hotel is stunning, courtyard is so lovely to have a drink in, wouldn't believe it's in a city centre. Had a room in the old part of the hotel, room was lovely and big, big bed and very comfortable. Room was very hot but there was a fan in the wardrobe. Only downside of the room was the shower, it was on bath with a shower curtain which I detest and you couldn't adjust the height of the shower head. Service left a lot to be desired, reception was fantastic but we had a late drink in the bar, completely ignored by the man running it for ages, no apology or I'll be with you in a minute. At breakfast we had to wait to be seated as again no one around, breakfast itself was fantastic. We sat in the conservatory, buffet style with a lot of choices but you order your eggs, waited absolutely ages for those and it wasn't busy at all. Overall it was really very good but with a bit of staff training it could be amazing.

"Afternoon tea"

Sadie N, Salisbury, United Kingdom 26/06/2016

Had a very nice afternoon tea here this Sunday afternoon with my husband. Good service & very nice selection on 3 tier cake holder! Also went here for our Christmas Day lunch which was also very nice too! Nice olde worlde surroundings! Nice staff etc

"Fine place to stay"

Kim O, Napa, California, United States 22/06/2016

Staff were very kind, room was clean attractive and very comfortable, courtyard and exterior were pretty. We came in late and left early so we didn't have a chance to check out amenities like the on site bar and restaurant, but the breakfast seemed very expensive. We had to grab a snack supper and breakfast from the Tesco an easy walk away away and open until midnight, so we could get going on our tour with Vic's Taxi in the morning (highly recommend!). I would definitely return to this hotel unless I could find something comparable for less money.

"Comfy & very convenient!"

dominicn596, Cornwall, United Kingdom 22/06/2016

We needed an hotel in Salisbury city centre for one Saturday night, convenient to a wedding party at another hotel. This was very well placed for our need, plus excellent for whizzing around the immediate sights whilst killing time! Comfy & quirky room...carved headboard including battle axe amazing!! Tasty & plentiful breakfast. Attentive & polite staff. Peaceful nights sleep.

"Weekend away"

Tony S, London, United Kingdom 19/06/2016

Booked that hotel for bank holiday weekend. I though it is a nice place to stay but I was wrong. Good location and small own car park, nice decor of the room however no air condition, very very poor water pressure in the shower. In the room was like in sauna. Room was clean, breakfast ok. Did not felt welcome. I was sick all week after staying there. Would not recommend anyone to stay there during summer period. Awful experience, rooms are overpriced and reception told me that owner doesn't care!!!

"Good Locatioin"

CMepham, Buckinghamshire, UK 16/06/2016

This is a great hotel for exploring Salisbury and surrounding areas. Although no carpark, there is one right next door and if you are out and about during the day there is no charge after 18.00 until 08.00, but do remember to put a ticket in at 08.00 otherwise you will get a fine. Room was comfortable, although too hot, try not to get room 87 as it is near the kitchen fan.

"Great coffee!"

KA632, Chippenham, United Kingdom 15/06/2016

Popped in for morning coffee... Stayed for lunch snack too! Very friendly and helpful staff Lovely surroundings and delightful gardens with seating. Superb coffee Free newspapers and wifi Great jacket potatoes and good variety of other choices on menu Will return!

"Weekend away"

Steve-vicar, Basingstoke, United Kingdom 05/06/2016

Lovely old historic 13th century hotel.. very comfortable large beds, good quality food and service..the bar was a little bit small. Nice breakfast and located in the centre of the city is ideal for tourists.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Full of character but that means..."

Matt A, Birmingham, United Kingdom 04/06/2016

Stayed here for one night when visiting Salisbury and Stone Henge. We are long running Best Western customers and so believed we were in for a guaranteed great stay. Overall the hotel is beautiful. Very old and vintage and all its character remains intact. Lovely courtyard. Vines, seating and just a nice hideaway from the surrounding city. The room was modern and very nice and clean. Big bed, docking unit, tv, en suite. All great. However, we were welcomed by interesting blinds in the bathroom... No parking. Nearby (cheap) pay and display car park which borders the hotel almost. Brown street. Charges do not apply from 6pm-8am so you don't end up spending too much. Now there was one major issue which is not advertised. Due to its old nature and listing under the English heritage... They have single paned Windows which cannot be upgraded. Therefore we endured a night of traffic, rowdy pub goers and bin men in morning. The level of noise just made me think we may as well have been on the streets ourselves. We couldn't sleep. At all. Now for a BEDroom to not allow a nights sleep, it's kind of missing its primary function. Was not good at all. However I do not wish to slander this hotel. I have since been in contact with them complaining about the stupidity of no sound proofing in a hotel room. Arguing that it is Salisbury city centre is a bad response considering I've stayed in HOSTELS in Rome, Berlin and Paris; hearing nothing when I sleep. The matter was resolved by quick and helpful responses. Great customer service. If it had double glazing, it would be a lovely place. I definitely recommend, I just think it needs fairer advertising. We planned to escape a noisy home life, ended up being in noisier. Maybe just request a room that faces the courtyard and not the high street road.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Lovely 2 night stay"

jennyb71, south coast, england 02/06/2016

How nice to stay in a hotel so central with such a lovely courtyard. Enormous rooms with comfy beds and easy to walk to anywhere we wanted. The cathedral was 10 minutes away, and lots of shops and restaurants were even nearer. Downside was breakfast could have been better, though the toast was brilliant!

"Oldest hotel in Salisbury"

PaulFisher_12, Hayling Island, United Kingdom 01/06/2016

I had visited the hotel as a meeting place before I stayed at the hotel on the first night of on an annual two-day bike ride from either Weston-super-Mare or Bristol, en route back to Hayling Island, for several years. The hotel is delightfully 'old-fashioned', but has very fine rooms and a great atmosphere. The bar is good, as is the restaurant, which is of a high quality. Their breakfast is one of the best I've ever had, with excellent locally produced ingredients. Worth a visit

"City Centre"

andrew r, Swindon, United Kingdom 31/05/2016

Very good location for a one night stop over, bang in the Centre Room was fine and well equipped We did not have breakfast in as it appeared expensive Limited On site car parking is offered, can be an issue, as after 3 cars all the rest are ''difficult'' spaces. Staff were all fine Would stay there again

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Showing it's age, but pleasant enough"

BunkyVA, Virginia 30/05/2016

Stayed in this old hotel one night. Lobby & corridors a bit worn. Room was fine, with newer bathroom. Getting from lobby to room could be a bit complicated, especially if you had a lot of luggage, with possible multiple stairways and room numbers out of sequence. Free wifi was fine. Door from street locks early (10PM?) and you need to ring for night clerk to get through two doors. Could be sketchy if you were arriving at late hour. Reasonably priced. Left before breakfast so don't know about that, or parking. Near train station with frequent trains to London & Bristol.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We do close the gates at 11pm, however the door bell rings on all staffs pagers, the reason for this is the gates have been closed like this for as far back as records show and it would be awful to loose these traditions. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Beautiful, old-world, atmospheric retreat"

minerva11, hertfordshire 29/05/2016

Centrally located for shopping and attractions. Delightful courtyard with perfumed flowers and small friendly birds hopping around. Excellent service. Immaculate room. Restaurant food was good quality an value for money. Will definitely be back.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Lovely lunch"

Linda T, Market Drayton, United Kingdom 28/05/2016

We visited here for lunch. There is a lovely courtyard to sit outside and catch the sun. You are surrounded by greenery and birds singing. Tried the prawn sharing platter which was very tasty. Would go again

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"60th birthday"

User 24/05/2016

The room was great (recently refurbished), the staff were great and thank you to everyone at the hotel for making the 60th birthday celebration in the restaurant a very special, memorable experience. Parking was a tight squeeze but by arranging with the hotel well in advance, they were able to get our three cars in the carpark. Overall a great weekend.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Great hotel"

VivienCT, Andover, United Kingdom 22/05/2016

Stayed twice, great rooms both times. The staff are very friendly and always helpful. We had a couple of niggles that were resolved with apologies and smiles. Thoroughly recommend. It is very central for all the sights and just a short walk from all the restaurants. Didn't eat in the hotel restaurant but did have a bar meal, the food was extremely good. The problem we had was that our starters and main course were served at the same time! This was resolved by the catering manager with a smile, an apology and a discount. This will not deter us from staying again Also my husband says it is the best full English breakfast he has had, anywhere.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Wedding stay"

User 22/05/2016

We stayed at the red lion as part of a wedding, the room was very nice , clean and the bed was comfortable and large we had a good breakfast .The staff where helpful I would stay there only criticisms was that staying in the front of the hotel it was a bit noisy in the street out side as Salisbury had a good night life

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Wow - what a historical place"

Jersey_Maz, Jersey, Channel Islands 18/05/2016

Travel a lot on Business to Salisbury and have always stayed at another hotel. After inadequate facilities and customer service at The White Hart, stayed here on the recommendation of a friend. WOW. Fantastic place. Room wonderful and full of history. The hotel offers a mixture of old and new - let them know your preference and they will try and accommodate. Bathrooms amazing. Bed very comfortable. Customer Service excellent and food hits the spot. 3* but should be 5*. Will definitely make this my hotel of choice when staying in Salisbury.

"long weekend in wiltshire"

boblloydaccount, Greater London, United Kingdom 18/05/2016

arrived saturday, after lunch in a local pub well received, easy and quick check in, helped to room ate in dinning room, good choice of interesting dishes breakfast was good, fresh fruit, branded cereals, eggs cooked to order, sausages, bacon, mushrooms, black pudding, beans, toast, tea, coffee check out easy a very good stay, highly recommended.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Overnight stay"

422jackm, Fareham, United Kingdom 15/05/2016

This hotel catered for approximately 70 cyclists on a one night stopover. Securely accommodated our bikes. Served a fabulous buffet breakfast. The rooms were spotless. The staff very friendly. Some said the bedrooms were too warm but I was fine. Really happy with a cafetierre and 'proper' coffee in the bedroom.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Family Birthday Meal"

User 13/05/2016

The birthday meal was for my MIL who celebrated her 80th birthday and was attended by around 24 people. My Daughter and I are vegetarian and the Restaurant catered for us with a lovely three course meal. All meals were well presented, hot and the quantity of food was just right. Everyone's meal arrived very close together and was superb. The waiting staff were attentive but unobtrusive and also presented the birthday cake which my FIL supplied. Mark, the manager couldn't do enough to make this a memorable day for us all and handled my FIL `strict requirements` very well indeed. I would definitely wholeheartedly recommend The Red Lion restaurant. None of the group stayed at the Hotel. .

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"fantasic stay"

User 12/05/2016

Great room, clean facilities, lovely location. The hotel is charming, you can feel the history ooze out of it. The courtyard as you walk in is stunning, the birdsong was so loud i joked it was piped in by speakers. The breakfast was superb. Great service.

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"Good location but....."

Gillian P, Hexworthy, United Kingdom 10/05/2016

This is a great central location within easy walking distance of much of the City. However if in any of the rooms overlooking the main street it is VERY noisy with City revellers - all night (3am - 4am) on Friday and Saturday's. Not helped by drunken , irate guest setting off fire alarm when all the rest of Hotel guests in bed!

M W B, General Manager at BEST WESTERN Red Lion Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01722 323334. I hope we have the opportunity of welcoming you back to the Hotel in the near future Thank you again for taking the time to complete the survey. Mark Bramley General Manager

"What a wonderful old world hotel"

User 09/05/2016

This is a genuine old world hotel that has been kept up in perfect shape. Lovely redone rooms. Super bar and lobby. Warm inviting lobby with fireplace. Gorgeous breakfast room. So handy to all the events downtown and just a couple of blocks to the cathedral.

"Very nice "

User 08/05/2016

Stayed one night, no parking on site so had to use public car park at rear, hard to find if you are not familiar with the town. Very good and comfortable rooms, had squeaky floor boards, the bathroom was large but ready for a refit, I had issues with the power. All in all a lovely hotel with history and I enjoyed my stay.

"Charming English Inn"

333bon, Boston, Massachusetts 03/05/2016

I booked this Inn for my 1st night in England as it is central to the town of Salisbury and Stonehenge . The staff were welcoming and the décor was rich and inviting. The outdoor patio is lovely. We walked through the tea room up a staircase and through charmingly decorated hallways to our room, which was beautifully decorated with a canopy four poster bed, comfortable upholstered chairs and lovely draperies. Tea service was tucked away in a cabinet. It exceeded my expectations of a quaint, traditionally English Inn.

"History lovers will love it here"