Best Western Salisbury Red Lion Hotel

I took may family for afternoon tea for to celebrate my mother's birthday - service was disappointing and ambience was lacking. Cake selection was fine, nothing special unfortunately. I'm not sure what the offerings in Salisbury are but I wouldn't recommend.

I visited for the afternoon tea. While the grounds and hotel are beautiful, the portions were small. It was disappointing that for the vegan tea, instead of scones, they were replaced with a small amount of fruit, especially as we had booked with a few weeks notice. It is hard to believe that in this age it is not possible to offer a like-for-like substitute. The service was excellent, however, and the tea and coffee was lovely. Sadly this experience did not represent great value for money, but was ok overall.

Aptly, for a place with lots of ghosts, the cream tea I visited for will haunt me for a while. I'd been a bit of a glutton as I was drawn in by the fact you get two scones, but they were so small, a single properly sized one would have been preferable. They did come warm, although they'd cooled a bit once I'd given up waiting for them to bring my pot of tea over, so I had to ask for that... which came with no milk, so that was another request. Sugar and a teaspoon were missing too, but by then, I was bored of asking for things. The staff were racing off all over the place, so there could have been a function on elsewhere in the hotel, but forgetting that a cream tea comes with, ya know, tea, seems like a bit of a basic error.

Stayed before and returned again but this time the experience wasn't good. Bed and pillows uncomfortable. Layout of room meant that one side of bed against wall which wasn't good for a couple, no bedside lamp even though there was a table. Booked B&B but was told no breakfast included which was then changed. Made to feel like an inconvenience at breakfast, they were busy as wedding party night before. No tables made up, should have been asked to wait until one was rather than being told to sit anywhere and then have to ask for everything including serviettes and cutlery, requested toast but this didn't come with any plates, knifes or jam but they were busy setting up tables that then weren't used. Very disappointed and will choose another hotel next time we're in salisbury.

The room above had someone walking loudly late evening and early morning. The dust cart arrived at 6.00am, very noisy! People were shouting in the carpark outside our room at 7.00am! An outdoor fan kept making a loud noise! The breakfast was awful. The scrambled eggs were so overcooked, I was unable to cut it with my knife. No toaster or bread available, but strangely enough, jars of jam etc on each table. Requested tea and coffee, but we're served coffee. The person whom took the order, forgot we'd also ordered a pot of tea! Will not be going back to the Red Lion, Salisbury City again !!

Nice hotel with cosy feel, we where in room 1 right by the entrance 1nd the gutter so a bit noisy at all times. Our shower drain was not draining well. Nice receptionist and waiter at the salon for English tea. It would be nice if it was specified that you have to book 24 hours in advance to have a full English tea time.

Popped in yesterday for lunch as prices on menu outside hotel looked reasonable. When menus were brought to table, the Lunch Menu was not the same as the one outside (fish and chips was priced at £14 on outside menu, £16.95 inside). However we opted for the fish and chips. My wife ordered mushy peas, I ordered garden peas. When the meals arrived at the table, the mushy peas were mashed up garden peas and not marrow fat peas and the fish was mostly batter and a very small amount of fish. The waitress asked us during the meal if all was ok and we told her our comments. She said she would speak to the Chef but nothing happened. When I paid I reiterated that the fish was small but she told me that the batter was hand made by the Chef. Didn't quite get that? Anyway, poor value for money.

Well located, inexpensive hotel in central location. The hotel decor is dated, but our room was warm and shower hot. Breakfast was decent, although the restaurant would have benefitted from music/radio to create atmosphere. Wifi was poor.

We stayed over the Christmas period on a special break from Christmas Eve for 3 nights. Food and service in the Vine restaurant were excellent, although breakfast a little chaotic over the Christmas holiday. Once the holiday season finished, the service was as good as the Vine restaurant. Perhaps this was due to staffing issues for the mornings over Christmas Day and Boxing Day. The charming room (number 29) was spacious and clean with a very comfortable 4 poster bed, in fitting with the character of the building. Two armchairs were available for watching the TV, and this made a refreshing change from having to sit on the bed or a hard backed chair. This is an old building with a lot of history, so of course there will be creaky floorboards and slightly uneven floors, but that adds to the ambiance. Note that there is no lift, but there is only 1 upper floor (unless you are lucky enough to stay in the Seamstress Suite). There was a DJ laid on for one night, who was very attentive to his audience and played tracks to match the clientele. Hotel parking is very limited, but there is a surface car park next door for £15 a day, and a cheaper multi-storey about 5 minute walk (Culver Street). Payments had to be made daily, but these can be done remotely via a phone. The hotel is in a quiet area very close to the shops, pubs and restaurants. It is only a 15 minute walk to the Cathedral.

The hotel is brilliantly located, close to the Cathedral, we parked up and didn't use our car again until leaving for home. There is gated parking at £15 , however, spaces are limited and not designed for a big car, there is also EV charging. It is a beautiful old building steeped in history. We had an issue with our room and we were quickly moved into another room, the 2nd room had it's issues, I found it quite noisy as it was close to the road, I could hear a generator and the shower was very slow to drain. That being said, it was clean, the bed was a king-size and there were tea making facilities, along with bottled water which you could ask to be replenished. The staff were excellent and we would definitely stay there again.

The Hotel is great for central Salisbury. Very quaint, we only stayed one night. The car park for the hotel is very very small and was full , you definitely need to book this in advance. There is a short stay car park behind which can be used overnight at the weekend charges are from 8am -6pm. We didn't eat here so I can't comment. I would suggest not staying in room 56 and either side, it has a broken window handle and very noisy pigeons, one was actually roosting on the skylight of the bathroom window, lots of poo and feathers plus dirty windows from the pigeons inside the room. Other than this the room was very small and the entrance door was broken so hard to open and close but the room itself was clean.

Reception was amazing, my only criticism is the bar being left unattended. My room was very good lots of space and very comfortable. Like I said my only complaint is the bar. Everything else is just good this is the second time I stayed here and I enjoyed it.

This is a lovely hotel in the middle of Salisbury. It is easily accessible to all of the sites. The staff is friendly and always helpful. The hotel is an expanded 17th century hotel that was built for those in the area building the church. It is updated of course. I love the courtyard for drinks in the afternoon. There is also a beautiful entrance and reception area with a large fireplace. The bar is located just off the courtyard. The rooms are large and comfortable. The bathrooms offer a shower tub and are large as well. There are irons and an iron board in the closet. There are also self serve coffee pots. I had a very quiet double room in the back. For those who like to view the street the hotel offers rooms in the front.

Is a very old building - we had a room which was in oldest part I believe. Was one flight up without elevator. Room was small and No air conditioning and since was hot day it would have been nice to have. We did have a fan. Breakfast was just OK. Nice area and Nice staff.

Just wanted to say what a lovely hotel the Red Lion in Salisbury is. Toni and her team in the lounge area are always so friendly and welcoming. They all work so hard and nothing is too much trouble. Would certainly recommend this hotel to friends & family.

We have been going to the red lion for coffee for many many years, Today was not a nice experience. My wife ordered coffee and white toast with low fat spread, What was served was burnt(black) toast and butter, When my wife complained she was told we are out of low fat spread, And we have a new rotary toaster, Well it looks like the white hart hotel has just gained a new custumer

Unfortunately our experience was poor and we didn't consider it to be worth 4 stars. There was no welcome at reception when we checked in as though our arrival was an inconvenience. The person who we dealt with seemed to be also juggling child care with work. At no point in our stay was there evidence of any leadership. Our room, a superior double , was through a separate external door. The hall and stairs were not particularly clean and there was peeling wallpaper. Our room bore no resemblance to the photos on the website. It looked very tired and uninviting. The bathroom had a rotting window frame and was in desperate need of a revamp. However the quality of the breakfast was good despite the sticky glass rings on the table from the night before.

While we will grant that the weather was very hot during our visit, the room was essentially uninhabitable. It was not possible to ventilate the room even when opening the windows, the maximum allowed and the fan provided was totally inadequate. Putting a thin piece of paper less than 10 inches from the fan on full speed and it does not move tells you the fan is of no use. We requested a better fan but as the hotel was full, there were none available. Our friends also staying were given a stand fan on the second night which apparently did a better job in circulating the air. The other significant issue with the property is the excess noise from the street (motorcycles and “boy racers” accelerating as hard as they can) for most of the day and into the night. Triple glazing and air conditioning white noise might relieve some of this. Unfortunately, this has tainted a city that we used to live near and enjoyed visiting. Between my husband and myself, we have stayed hundreds of nights in hotels around the world including other Best Western locations and this by far, was our worst experience we have ever had. This property does not and should not have the 4-star rating on Best Western's web site.

I was expecting a four star experience but did not get it! When we arrived our booking was missing and we were told that we weren't expected until the following evening. An unhelpful receptionist eventually found us a room. The room, as with much of the rest of the hotel, was very tired. We overlooked a roadway that was very noisy in the evening and night. We could not close the window as the room was very warm. We had to keep a fan (provided) running throughout our stay. Breakfast was provided. Continental was limited and the fried breakfast was not very warm on the first morning. When we pointed this out we were informed by a rather stroppy waitress that we should have told her and that she regularly checked the breakfast hot storage units. On the second day breakfast, whilst still limited, was warm as the heating units were switched on! To be fair the wedding that we were attending was well organised and the afternoon tea provided for all guests was to a good standard and plentiful. All seemed to enjoy the experience. We had originally booked for four nights but decided that two nights was sufficient. Room pricing was a bit of a contentious issue, it varied depending on who you spoke to. We did get a straight answer from a very pleasant Afro-Caribbean ( I think) receptionist who immediately came up with an appropriate answer which we paid. All together an interesting experience in a hotel in need of a lot of care and updating. Some staff were lovely but others are in need of service industry training, their attitudes leaving a lot to be desired.

I'd arranged afternoon tea for my mum and I as she was visiting from America. When we arrived we were notified that there was a wedding so the chef was very busy which was understandable. The cream tea itself was fine, nothing remarkable or delicious just fine and the cream tea that my daughter had because they couldn't add a few sandwiches to the afternoon tea because of the wedding came with jam that had already been opened. The service when we did see someone was fine but it took almost 30 minutes to get our bill which was £47 for an afternoon tea and a cream tea. Horribly overpriced and we all left feeling disappointed I'm afraid because it wasn't an indulgent experience like I hoped it would be. I definitely wouldn't return or recommend.

We were conflicted with this review as we are the types that are very easy going and don't fuss too much. However out of our 9 stays through the UK this one was the most disappointing. It seriously needs a face-lift. It was extremely hot and we know a/c is not common however 2 of our 3 windows did not open. For all the places we've stayed that are "old" we have learnt you can still have a hotel or bnb in a historical building and it still be kept up and functional. You really see that this place is corporately owned. Take our advice go stay somewhere small and family owned.

We went here for drinks only, HUGE mistake. Grumpy, inefficient barman. Overpriced drinks. Avoid this place, there are far better establishments in Salisbury with more competitive prices and more professional staff. If a manager reads this perhaps they might start managing.

Yesterday Sunday, my husband and I came in for afternoon tea as it was a lovely day. We sat in the courtyard which was very busy, but we did not mind as the afternoon tea was delightful. The staff were very friendly and professional one in particular was Toni. She was bubbly and nothing was too much trouble. We will definitely be back, thank you for a lovely afternoon

This hotel purports to be the oldest ‘purpose built' hotel in England so you can forgive some of the physical characteristics you find. For example it's rickety floors, uneven corridors, it's ‘lottery like plumbing (sometimes you win - hot water, sometimes you loose - cold water)! What can't be excused are the following which I experienced this weekend; A distinct lack of good housekeeping. There was a used tissue in our bathroom and a mark on the supposedly clean towel - probably better not to contemplate what the mark, let's hope it was a prior guest's makeup!!! It's also not great to use an eclectic mix of basically old rubbish bits of furniture, to create ‘an antique feel'. Not necessary just get nice modern functional furniture and beds unless of course you do source genuine aged furniture! You could also loose the wooden ‘bath tidy' made by a long grown up child in a wood work class. But by far the worst experience in this hotel as the breakfast environment. There are around 45 covers in this hotel restaurant and when we arrived for our breakfast, 38 were used. The place was a bomb site. Filthy dishes, cutlery, cups and food remnants everywhere. A sight to behold. In fairness the food we ate was good but the environment was completely unacceptable. Guests arriving after us simply had to clear tables before they could sit down - I even saw one man searching a used table for a paper napkin as none were available. There was one young person trying to deliver breakfast service - he had no hope at all in that challenge. A complete disgrace. So in reality a very long history for this hotel, but a very short future. We paid £260 for one night - do yourself a favour search hard for an alternative!

Popped in on the off chance of a room - Kirsten on receptions was suort friendly and efficient - nothing was too much trouble Totally made our stay Room was a great size with big bath - right in the centre of Salisbury Parking on site shush is a must

Reception staff excellent. Room too noisy over rubbish bin area and delivery door. Young staff in breakfast room not paying enough attention to guests who were searching for tables. Had to take our dirty plates away ourselves.

Terrible...do not stay here. Not worth the amount they are charging. One half a roll of toilet roll in room when we arrived in room. We spoke to reception to ask for more but it never turned up. Shower didn't work at all. Then went on a night out and tried to get back in at the end of the night and outside gates locked. Rang door bell but didn't work and no one answered at reception desk. Awful experience would not stay here again.. not worth £160 a night

My wife and I have been here before for coffee, and love to sit in the 'olde worlde' courtyard with our friendly cockapoo. He tends to get all the attention, meaning we get to speak to other customers and today was no exception. However, I should really comment on the coffee and cake which my wife and I both ordered. We were going to just have coffee, but the Victoria Sandwich looked so appetising and we were easily tempted. It tasted even better than it looked. The coffee was served hot too so, all in all, a very pleasant hour spent in lovely surroundings away the busyness of the city centre. We will be back!

Room was dated, net curtain hanging off, shower very difficult to operate, I couldn't turn it on and had to get husband to do it. The hairdryer started sparking and smoking when I used it, reported to reception who were very disinterested. It was not replaced Most of the staff were lovely and helpful and the room was clean. It is a very old building and you need to be reasonably fit and have a good sense of direction to find your room, but this was charming. Overall it was very disappointing and I would not recommend this hotel as it is definitely not cheap and not worth the money

We had the worst Sunday roast in our whole lives. We had high expectations as the place looked lovely in the photos but it was really disappointing. No prices on the Sunday menu leaflet. Confusing explanations about our bill. The meat was dried ,overcooked and overhit in the microwave, difficult to be swallowed. In the end we left most of it on our plates. The vegatables seemed to have been cooked several days before, inedible too. We will definitely won't come back again.

Wonderful stay! Most attentive and caring staff. Love the historical relevance and rich history. of the hotel. Perfect location to use as a hub for all the sites. We were so impressed with the care of the staff I decided to extend our stay by two extra days for my son and I to catch up on some much needed rest and rest from our long summer's journey of adventure after adventure. The staff puts their integrity and work ethic and compassion into their roles here. Unique experience as most places can't offer such solid staffing. Everyone is very helpful and takes the extra step beyond to make the experience a great one. We will certainly return over the next many years.

A number of issues, including floors that apparently hadn't been vacuumed since Daniel Safe owned it. Breakfast was cold, and what sort of pub doesn't have a single cask beer? The most disappointing thing though was the response of the general manage. On a plus side, the check in staff were fine.

Came here for lunch. Every staff member we spoke to barked at us "have you booked?" every time we asked a question. Generally really rude and dismissive....that was until one of the group pointed out that the cream in our afternoon tea was 5 days past its sellby date....then they were VERY nice to us. It was a bit too late by then. Would definitely not return.

I've been visiting Salisbury for several months now and have stayed in at least 4 other hotels in the city in that time so I'm very confident in my response when I say there are much better options available. Don't get me wrong, the hotel looks stunning from the outside. But inside is a different story. Investments have been made but the consistency and attention to detail regarding housekeeping and ongoing maintenance are severely lacking. In the room I was allocated, one of the throw pillows were frayed/torn exposing the inner pillow, the hot water bath tap wouldn't turn off without excessive force, the sockets were unreliable, bottled water turned up on the second day but was not present on the first, and when replenished teabags were unwrapped as though straight from a box which seemed a bit odd, not to mention the bathroom door wouldn't fully close - but after the maintenance person visited and sorted this, we found the handle had then been snapped off. In the breakfast room there were cobwebs on the window, and salt and a biscuit wrapper on the mantlepiece (which I can't imagine were from breakfast) and for some odd reason, the toast always seemed to come out burnt. This hotel cost us over £500 for 3 nights midweek in what I understand was a fairly standard room. Whereas you can spend significantly less and go to Merchant's House or Riverside which are also Best Western and where the parking is free and you receive free drinks on the first night (not the case at the Red Lion) - plus the breakfast is I would say better (more variety etc), or the Chapter House which has the best breakfast of the four. Very sad to say that after such wondering and anticipation I would not return here nor recommend to others.

Excellent experience for a group of adults, travelling to Salisbury for the racing. Good check in and out, very attentive staff, good food and amenities. The central position is ideal to visit the city

Before I mention the negatives, I just wanted to say that the staff were all friendly, especially the breakfast staff. The bed was comfortable and the room was clean and well stocked Unfortunately there was a lot of downsides. Firstly, the parking: I booked through a third party and couldn't add on parking, no problem, there's a carpark next door! Unfortunately when I arrived I noticed the car park was a max stay of 3 hours with no return for four hours. When I spoke to the hotel staff they said to just ignore this and repeat buy tickets however I felt like this was a bit of a risk. The parking at the hotel isn't adequate for the number of rooms, especially given the rules on the carpark next door. Thankfully I was able to pay to park securely at a nearby hotel for a much cheaper rate of £7.50 Secondly, the room: I booked a twin bed room (as unfortunately I couldn't see a double available when booking) and when I arrived I received a single room. As it was only me staying it wasn't a massive problem, it just wasn't the room I booked so I was quite disappointed. There were also signs up around the bathroom stating to keep the shower curtain inside of the bath when showering, unfortunately the single rooms only have a shower so this just felt a bit insulting! I've seen pictures of some rooms which appear to be modernised but this room was very dated, the bathroom floors lining was unstable and moved when you stood on it, the carpet was very well worn, and the door didn't shut unless you slammed it! Thirdly, breakfast: breakfast was pleasant however there wasn't a great selection when it came to fruit, a bowl of mixed fruit that had to be eaten there and then was a bit underwhelming. A banana, apple or orange to takeaway would be a nice addition

When we arrived at 3pm lots of the rooms were not ready. The room was really dated. Holes in the walls, mouldy shower. It was so noisy at night like sleeping in a night club. Went down for breakfast everything had ran out. Waited 45 mins then gave up! Like faulty towers but worse! And it was our wedding anniversary we paid £170 for the room!! Steer clear!

The receptionist was very helpful and went out of her way to explain car parking in this area. We were unaware that in this place car parking space can be booked.The bed was comfy and room clean . Breakfast was included with a very nice selection.

I was visiting Salisbury for the beer festival and stayed the night before. found the Red lion Hotel, a best Western hotel. it was fantastic its a 13th century building, the hotel is in the city not far from everything including the venue for the festival. check in was easy and reception were friendly. the room was easy to find. Nice clean room. a fan in the room was good as it was a hot day. bed was clean and comfortable , the bathroom was good. I had breakfast in the morning it was a buffet style breakfast with cereals etc and a cooked breakfast which was tasty. I would recommend the Red lion hotel. and will stay again.

Lovely hotel really nice staff very friendly and helpful room was clean smart and better than expected The breakfast was really tasty and had lots of options the hotel was right in town a handy car park literally behind it which staff pointed out the need for only one permit due to Sunday being free rather than charging for 2 bedding and towels were changed daily this was. A nice touch couldn't be happier really

Had lunch in the bar at the Red Lion Had Bangers and Mash, just wanted a plain easy meal, it was lovely, open fire in bar , good coffee and lovely meal. Good quality sausages tasted lovely, only issue with mine was not enough gravy but should have asked for more,really enjoyed it and will be back to try there restaurant menu in next couple of days

We have stayed at the red lion a few times now it's great and central to Salisbury,the rooms are clean and tidy and the staff were very friendly and helpful.im sure me and my husband will be back in the summer

Really friendly and helpful staff elevate this older hotel. Our room was reasonably modern, but within the confines of a 200+ year old building, with a comfy bed and no noise from adjacent rooms. Location couldn't have been better, being a 5-min walk from the Cathedral.

The hotel is conveniently situated in the middle of Salisbury. The staff were extremely helpful and it was a bonus to have ev charging available.both dinner and breakfast were fine. It's a very old hotel, so has lots of character

Retains its beautiful historical charm while still being comfortable for modern travelers. 10 min walk to station, and Stonehenge tour bus stop is not even a block away. Also breakfast was delicious. Rooms comfortable, stylish, and bathrooms modern/updated, and impeccably clean. Cant wait to stay again!

Staying in this 13th century hotel was just delightful. The room was spacious with everything that you need for a comfortable stay. The position of the hotel is right in the centre of the town so the Cathedral, country walks, shops, buses are all within easy walking distance. The breakfast provided at the hotel was cooked and served beautifully, we cannot fault our stay at this hotel.

Wow .We had a fabulous time last night .Food was outstanding, beautiful olde world venue . Fantastic breakfast.Attentive staff.Harry amazing just sad I didn't get the head guys name .He had late night up early for us at breakfast .Thank you for a fabulous New Years Eve .

A charming historic hotel full of nooks and crannies, interesting clocks and artefacts, with a magnificent carriage courtyard. I loved the strangely bumpy floors, the fireplace, the Skeleton Clock and the quaint paintings. The hotel was set in the heart of the central, medieval district, perfect for a short walk to the Cathedral, Magna Carta and Museum, as well as a wealth of nearby restaurants and shops. Safe parking on site or in the adjoining public parking, bit of an expensive extra, but not unexpected given the excellent location. My room was lovely, with a fabulously comfortable bed and hot shower, though a few minor things showed up a little tired - tear in a net curtain, ancient shower head; overall however, very good. I was impressed to see a proper offering of good coffee - thank you. I must compliment all the staff, who were absolutely lovely - warm and welcoming, knowledgeable and helpful. Thank you for a truly lovely stay - one night didn't do it justice.

Poor afternoon tea. Booked well in advance, but no table in main room, so we ended up in the bar area. Had to ask for teaspoons and sugar. Food disappointing too, it didn't taste homemade at all. We won't be going back.

Average at best. Stayed overnight after a party night. Given the wrong room key to start with so walked in on someone else. The receptionist couldn't have cared less! In fact uttered for God's sake at one point. The room was OK if a little tired and no toiletries, which we didn't realise until we went to bed at midnight. The food at the party night was ok, although one of our party didn't have any veg until she'd finished most of her meal. They were short staffed and it showed, customer service throughout wasn't great, with the exception of Toby in the function room and the waitress at breakfast.

So the hotel was in the perfect place for just reaching out and touching all the things you needed for a taste of that bustling city life at Christmas. From the lovely market, to a jolly tavern and everything in-between Perhaps trying to punch a bit high with it's 4 star rating, especially a surcharge on room service. No really!, In a 4 star hotel! But everything else, on the money. Specifically the staff... Lee on reception couldn't do enough to assist, Angel at the helm of the food and beverages function was super attentive and Juan did a cracking job in the kitchen. Sometimes felt like we could all go for big night out together. So welcoming. Nice one team Red Lion!

It's the staff that make this hotel. The room was good - comfy bed, nice shower and bath etc but what made our stay so special was the very polite and helpful staff. Lee and Angel were brilliant. They gave us great advice on the best places to go in Salisbury and nothing was too much trouble. Excellent and attentive customer service. I would highly recommend.

We attended for a festive afternoon tea and were left feeling very underwhelmed compared to our festive tea in December 2021. Not only did it look completely different but definitely wasn't the quality of 2021 either. We have been for traditional teas here too and again were always top notch. We sat in the lounge and despite the fire being on it was on the chilly side. The service was good though and not sure the server stopped and it was a nice touch having the Christmas crackers. The website details the different teas and ours only contained part of what was described. What we got instead was pieces of brownies, angel cake, macaroons, profiteroles, Bakewell along with sandwiches and scones. The whole experience felt very rushed too and guess this was down to the functions taking place. Overall disappointing experience.

Unfortunately there was a function in the evening that went on until 12 midnight. Idiots shouting outside in the courtyard and music so loud windows were shaking. Was informed that evenings could be busy due to function but nothing of the evening last ing to midnight. Unacceptable to be put in a room overlooking courtyard when these should not be used when functions are on.

We visited the Best Western Red lion hotel in salisbury We had an amazing time Our Room was amazing to see photos attached Local to town which was good Staff very friendly food was good to Bars walking distance We also ate at The pheasant Inn food was amazing as well

We came to the red lion for our sunday roast dinner and we where not disappointed . The three course meal was lovely ,tasty and good value. We where attended by Angel who was very Efficient , helpful and polite. We will definitely be returning soon

An Amazing Historic Building Well Kept and Great Staff very polite The whole salisbury experience was fantastic and at the end of a day we came back to this beautiful 13 century hotel would recommend 100%

Staff are wonderful but the hotel is falling apart and leaks like a sieve. Stayed in mid November for a family celebration. Our first room was next to a hot water pump that sounded like a road drill and went off regularly all through the night because of dripping taps in other rooms, avoid room 46 & 47. Our second room was room 18. A really nice room but the sink was blocked which was sorted out straight away. The problem with the room is that it is over the reception area, every time the main door closed there was a triple bang which could be heard very clearly in the room. On the second night we spent in the room it rained, with water running down a wall in the bathroom. The third night it rained again, this time the water extended into the bedroom and ran down the walls. Another of our party allocated room 45 had water dripping through the ceiling. We also noticed water marks through out the hotel and water coming through the 'closed' windows. The fabric of the building is tired and in need of serious investment. The breakfast was very plain and nothing special. One morning there was hardly anything provided. We were given three excuse, one that only one person (a young person) had turned up for work, two that the electrical circuit in the kitchen had blown of the wall, three that the gas had failed. I believe the first one. There was very little provision for dietary restrictions despite pre notifying them. All in all a place to stay away from.

Have stayed a few times before, and always like the character, charm and coziness of this historic town-centre hotel. Room was fine, though shower pressure pretty poor. Lighting in the room was “functional”, and could be massively improved with a table lamp or two. Breakfast was distinctly average, and lacked a little love and customer focus. No cornflakes (surely the single most popular breakfast cereal). Do-it-yourself toast (with cheap sliced white/brown bread). Do-it-yourself tea/coffee. No clearing of empty plates. No nice little extras like grapefruit, fruit salad, cereal toppers (dried fruit, compote etc). And whilst I understand it's a buffet breakfast, usually hotels at this level will provide a menu with a few items to order such as porridge, kippers or poached eggs on toast etc. All just ok, but with no finesse or attention to detail. Felt the reception team could have been a little warmer - a smile, a “welcome”, or a “did you enjoy your stay?” goes a long way in creating customer rapport and goodwill!

Check in was ok, wanted to have meal but restaurant was closed due some issues. We have looked at quite limited menu, not much to eat. Our room facing to main road, extremely noisy, unpleasant, cold coming from the windows.

Popped in for a quick drink with the wife on and then to go shopping in the town, we were greeted in the lounge bar by Toni , was only stopping for the one but ended up buying a bottle of wine by above all the greatest sells pitch from Toni , she really is a great asset to the hotel and although she had explained it was only her first couple of days in this job I believe she said, she seems to just fit right in and had everything needed being so welcoming and her knowledge I would of thought she had worked here for a couple of years , needless to say we didn't go shopping we stayed as felt so comfortable and we will be back again very soon , please pass this on to Toni and say a massive thank you again for the great service with a smile and making us feel so very welcome. Thank you.

Lovely old building, very helpful staff - that 's the good. Bad - hotel surrounds a nightclub, do not stay in rooms 30 and 31 unless you enjoy thumping music until 2am. Maintenance needs serious attention - perhaps the aftermath of covid so some forebearance needed but showers should work and light bulbs be replaced when reported.

We arrived to a bit of confusion, they could not confirm that we had already paid for our reservation, even though I had the paperwork in hand. It took four ladies behind the desk about 15 min. to finally find the payment made through Best Western. But still proceeded to charge me for parking which I already paid at the time of booking. It was not a nice welcome! The rooms are in need of serious update, and the bathrooms are very outdated and shabby. Not all lights work. The rooms facing Brown Street are extremely noisy!! The little necessary comfort items are missing: from a pen, paper, several water glasses (not the mini-size offered), lights on the desk, hooks & cosmetic mirror in the bathroom etc. The beds and pillows are hard as a rock, I ended up stuffing my down jacket in the pillow case to find comfort. All in all--pretty bad! The only good thing is the location is the central location in walking distance to all the sights and restaurants.

Third visit to this hotel and definitely the last. It was booked as a night away to celebrate our wedding anniversary. My husband took ill a few days before and I decided to stay on my own as the room was non refundable. As a solo traveller as I was put in the smelliest, drabbest room at the back of the hotel in the old part of the building. The room overlooked the hotel bins and public car park. It was noisy all night, with no respite from the sound of a constant humming from a water tank(?) The room was too hot and windows not working, so I'd to rely on the fan to cool down. The sheets didn't fit the double bed, pillows were stained with mascara and the bathroom floor had urine on it from the last guest. No hand soap either? No guest book in the room with menus etc for room Service and the free Wi-Fi didn't reach my room in the back of beyond. This hotel is definitely not worth a four star rating and should be ashamed of advertising it as this and charging £153 plus £15 car charge for sub standard accommodation. If I wasn't so exhausted from being a full time carer for my disabled daughter. I would have checked out that night. The experience has left me feeling depressed and out of pocket. Avoid.

Gorgeous building, right in the city centre. However it is clear that Best Western need to spend money doing it up. The staff were great. Would have been nice if they had put us in a quieter area with having booked with an infant rather than over looking the wedding party below but I appreciate that I can also request a quiet room. Rates were exceptionally higher due to bank holiday.

The hotel is a little jaded in places but extremely comfortable. the food is very good but the thing that made our stay perfect were the staff, dedicated, polite, helpful, respectful and knowledgeable. If you stay there ask for Harry...my word, what a star, congratulations Best Western you have a team and a half there, you should be immensely proud of them and hopefully you will look after them. It was a very pleasurable stay, thank you.

For clarity, we didn't stay in the hotel, but we booked the “Afternoon high tea” experience. For a foreign tourist something you should have done in the UK, no? This would have been a very nice experience - the food wasn't bad, certainly not for the price - but the staff frankly ruined it. There does seem to be a lot of people working there, both at reception and in the restaurant / bar part, but that didn't translate in feeling wanted or welcome as a guest. We booked the tea for 4pm, which they essentially mixed up and then sent a confirmation message for 2:30pm. An email to rectify this went unanswered, and when we showed up the next afternoon our booking was still wrong. No apologies were issued from the five people milling around reception at that time, but we were told “we could have it now of course” eventually. This prompted some more waiting while a few bar / restaurant people ran around until finally someone seemed to pick up on the fact that we were the customer and we'd like to actually have tea now. We were let in to our table by a young lad who obviously didn't want to be there and wouldn't have felt out of place as a waiter in Paris (and no, that's not a compliment), and eventually were given tea. Even though we had a reservation, we were then being made to wait half an hour until the food arrived; not sure why you have to reserve a spot to be honest. The only good thing is that the original restaurant people then seemed to leave, and a young woman took over from them. She *was* customer oriented and really nice and took good care of the rest of the tea experience. Can I suggest the hotel lets go some of the people who were not doing anything and give her a raise instead? To complete things, the hotel then “forgot” that they had already charged us 20£ when we made the reservation (who trusts customers after all) and tried to charge us full price for the tea. The afternoon tea itself wasn't bad; but the staff certainly did their best to make us forget that. A shame really.

The building itself is 800 years old and utterly charming, as is the front cobblestone patio. The location is unbeatable, very near the town square and close to the Salisbury Cathedral. However, my room had a bathtub drain plug that did not work, and it did not have a proper door or curtain for the shower. The room was clean but the furnishings were rather dingy and threadbare. The sheets were clearly not made of cotton and were uncomfortable for me. The hotel could easily upgrade these issues (if they have enough money) and it would make it a much nicer experience. However, I understand if money is tight after COVID, so I forgave all of these issues, especially since they charged me a lower rate than what I booked for. The staff were very nice and accommodating. I urge the management to update the furnishings and bedding and repairs as soon as they can. I am returning to Salisbury next year and may or may not stay there again...

We had an unfortunate problem with another hotel and the red lion went above and beyond to accomadate us, so greatful. Sarah and her team were brilliant and saved our holiday. Rooms are lovely and comfortable, food lovely. Staff lovely. Hotel right in the heart of town. Couldn't wish for a better stay.. Salisbury red lion is wonderful.

We were very lucky to be be staying in such a lovely hotel after having had quite a horrific experience in a different hotel right across the street, which basically cancelled our booking upon our arrival, leaving us with no place to stay for the night. The staff of the Best Western Salisbury Red Lion Hotel was incredibly kind and helpful as they booked us a room for the night without any additional charges for the third person. The room was very spacious and luxurious, the breakfast is highly recommended as you can both choose from a cold buffet (with fresh fruit, croissants,…) and order a full English breakfast. The hotel staff was so helpful throughout our stay and the hotel manager even checked in on us to make sure we had everything we needed. The hotel also has a very nice, cool terrace where you can enjoy a drink and the menu of the restaurant, which was temporarily closed, also looked really good. Lastly, the location of this hotel is terrific as it's right in the centre of Salisbury, with the central square and cathedral just a stone's throw away. We'd highly recommend this hotel!

Room was very average, several safety issues and the level of finish was poor. We included breakfast in our booking (booked thru Qantas) worth doing. The food was lovely. Great location in the centre of town, short walk to Cathedral and other sights.

We arrived in Saturday at approx 5:45 with a hungry teenager and hangry 3 year old. We checked in and asked where we could get a Menu to order food. We were told - no food kitchen is closed for a private event. I asked why they don't let people know in advance that this would be the case, receptionist shrugged and gave no answer. After returning from dining out, we tried to order a drink. I got one on the 7th attempt as everything else they didn't have. We were told it's races weekend - this is what happens. Surely it's not the first ever races? They could order more in to meet demand? We were top floor family room, although not the hotels fault, the room was literally a sauna. Tiny windows and 4 fans did nothing: a very uncomfortable night. Breakfast was decent, plenty of selection for us all.

I am currently staying in the hotel tonight! The room is dated and smelly! The shower just runs scorching hot water with no working facilities to cool it down! Unable to sleep due to the piss thin windows! Fighting going on earlier in the forecourt! This is more like a short stint in bellmarsh! Oh and they have a ring doorbell going off every few minutes. Silly excuse for a hotel! Best Western should be ashamed

Headline: Avoid My experience with Best Western Red Lion Salisbury was disappointing to say the least. I've tried to get hold of the manager Sarah several times and have had a complete lack of response over the last 3 weeks. I've repeatedly requested Sarah call me back as I am dyslexic and trying to put the details in writing would take hours rather than a short conversation. Yet there has been no response. In summary they broke their own booking conditions, they charged us incorrectly, then they processed another billing incorrectly (meaning three billing errors one one booking!) which is less left us out of pocket beyond the cost of our stay. In addition to this the Wi-Fi was at very best spotty even after they switched both of our rooms with intermittent and very poor signal. It was not a place I would choose to go again and the management's repeated lack of response to repeated requests to contact me has only exasperated this. Avoid.

This was handy for the City centre and Cathedral, nice Hotel clean and tidy service not so great think lack of staff though smiley reception staff, great location for Railway Station also. Good for a weekend stay great base to visit other areas

Visited this hotel for an evening meal with my husband and daughter due to its close proximity to the Odean Cinema and architectural heritage. Although the menu was made available to us and no restrictions were noted we were advised, after purchasing our drinks, that we could not order any food until after 7 pm (a wait of 20 minutes!) The reason given for this was a private buffet and only one chef on duty. On reflection we should have left then! When we were eventually allowed to order our food, three of the choices were unavailable. We settled on their duck breast and crushed new potatoes, sausage and mash and sea bass with orzo

Orribile experience, bad smell, towel an bed linen seems to be already used. Absolutely too expensive for the quality. We just want to go away as soon as possible. We spent 155 pound without breakfast but the value can't be more than 50 pound!

Hotel in need of updating. Facilities not up to standard. Wi-Fi not working in the room. Room very hot. Shower virtually unusable. Hotel in good central location but expensive to park your car in the hotel car park.

Had an executive room at the front of the hotel. It was massive and the bathroom luxurious. But If you want a quiet night's sleep avoid room 49. It overlooked a noisy room. Book a room at the back of the hotel.

We had afternoon tea here today, all bright and cheerful young staff, who were relaxed but getting on with their chores, very clean and airy atmosphere. The food came, tea and coffee first, next came the food sandwiches, fruit scones clotted cream, jam, and a great selection of cakes, it was all so pretty and tasted great, it was part of our Christmas present, we loved this, we'll be back soon !

The bedding was good and the hotel itself looks really nice, both inside and outside. It is however unfortunate that the drink list isn't great and that the food is apparently - we just saw what people ate and heard them complaining - quite bad. The beer was terrible and I'm still waiting from my fries. I didn't miss anything as I saw they looked quite Wetherspoon like. We were charged £15 for late check in, which I always find cheeky when we're not told in advance. It was cheekier considering that the parking space we booked was taken. We drive an electric car so it would have been much easier to be able to park there. The shower pressure was very bad and the walls are a bit thin. I find the staff a bit uncaring. This should be an amazing place! It's just ok. I had a nice enough stay but I doubt I will be returning.

The Red Lion Hotel is in a central location and in a lovely building. The courtyard is beautiful night and day and the breakfast was brilliant. Lots of choice and tasted amazing. The staff were amazingly helpful, friendly and polite especially Sosi and Harmony. William the manager is very accommodating and approachable. We stayed at the Red Lion who booked us in last minute after a disastrous stay across the road. We will definitely stay again!

The Red Lion is Salisbury is a lovely hotel, completely let down but the attitude of the receptionist who allegedly booked our stay, "working Sunday the 29th May am". The operations manager was polite to me on the Saturday evening, although, it was transparent that she had been given the title without any power to make changes that are so desperately required, just what I got from our conversation. When booking, the information was lacking to say the least and the booking process itself I found painful, "and I have arranged many hotels in my time". Despite booking two car parking spaces for our 7 rooms ( to park 7 high end Harley Davidson's ) when we arrived we were told there wasn't any? And, until we complained, "as part of the conditions for booking were the gated / secure parking for our desirable motorcycles to keep them safe", we were nearly forced onto a public car park. The receptionist, " as mentioned above, working Friday 27th" give no real explanation or apology, other than the hotel owners were there and using a space for their Audi which "may" come available later that day. And even so, we had still only been allocated the one space, " despite many conversations and email's confirming two ". We cleverly managed to work with the space given to fit all of our motorcycles, " in a fashion ". While on the parking subject, we were charged for spaces, "despite having just one and making doo" when no mention of charged parking in our initial discussions or any of our many communications. Plus point, the rooms were slightly dated, yet clean "ish", I couldn't argue with that as I have seen worse over the years. Yet still not a room one would expect from a AA 4 star hotel. I.e; repair work had been carried out in my room, that If I was the owner, wouldn't have been acceptable! In room 73, a new heat monitor had been fitted to the ceiling, the architrave had been cut and two large red cables ran along the top of it. This is something that for a very low cost could have been easily hidden offering a more pleasant appearance rather than a building site feel. Very poor workmanship if you ask me! The breakfast both days we stayed was to die for, although, the speed of the self service toaster left you feeling anxious! It was that slow, we nearly asked for lighters instead, thankfully our full English breakfasts hadn't gone completely cold with the wait! The staff on service at mealtimes were lovely, no complaints there at all. The courtyard was lovely, a fantastic little suntrap, very appealing for those looking for to have a drink outside or afternoon tea, whilst sitting in pleasant, aesthetically appealing surroundings. All on all, this hotel could be fantastic if it wasn't let down by certain things, " not mentioning the receptionist ". It is in a fantastic location, opposite all of the night life and close to the centre. Downside to being near the three main nightclubs in town, one directly opposite, is that at last orders, when exiting these clubss in the early hours, people do make a lot of noise shouting and voices can be clearly heard, or at least this was the case in my room. I am thankful that we didn't involve the whole motorcycle club as that would have been 20+ rooms and a headache all around. It wasn't all bad, but our experience as the customer could have been so much better. The owners should definitely focus on the customer journey! For example; a room plan or map of the hotel rather than vague instructions when booking in, rather than having to navigate a maze of corridors leaving many of us to return to reception and ask for directions a second time. I could go on... anyway... #CarLeasingGuy does recommend Sailsbury. The Red Lion has potential, it wasn't bad, but it could be substantially better in my eyes and made to reflect the AA 4 Star rating it boasts. Best Western would be as well to see this franchise for themselves, without a VIP title, as just to experience what most others do! PS; did I mention that the receptionist was diabolical? She even managed to offend to foreign visitors during their stay, but who am I to comment, but the customer.

Stayed here on a business trip. Centrally located in Sailsbury. This hotel is not like other US hotels I've stayed at. I was here during an unseasonably warm spring, and this hotel does not have AC so keep this in mind when booking. All rooms had a portable fan which was useful along with leaving the window open. Helped to cool things down. One downside is having to carry bags up several flights of stairs since there is no working elevators. That said, my room was decent and amenities were acceptable. Bed comfort was average. Other colleagues reported different room amenities. One had trouble and could not receive wifi in their room, while also reporting there were differences in tub/shower amenities. Check to make sure what you're getting when booking Breakfast at the restaurant in the hotel was very good (although service was hit/miss sometimes). The full-english and the grab-and-go options both were excellent. The bar was decent as will (the staff here seemed a little more helpful than the others for some reason). You can sit in the courtyard and be greeted by Midnight the Cat who I think lives there. He's quite social with the guests. Bright note - this hotel is centrally located to Sailsbury town shops and restaurants. Many can be walked to in 5-10 minutes. Parking at the hotel is a challenge and you have to include this in your room. It is the worlds smallest gated parking lot which can make it quite a challenge to get your car out.. There is a pay/public lot right next door to the hotel which turned out to be useful as well. Overall, the hotel is average and has reasonable amenities. I'd stay here again.

We booked to eat at The Red Lion as the hotel looked so interesting. We sat in the atrium which was very pleasant. However, it all went downhill from there. No one knew if there were any specials on the menu and it turned out there was just one starter on special. Once our order had been taken we had to wait ages for the food which was mediocre at best. No one came to ask if our meal was ok and no one came to clear our table or ask if we wanted dessert/coffee. We had to go to reception to ask about paying and then the restaurant staff asked us what we had ordered. Definitely shades of Fawlty Towers and very disappointing.

Me and my family was looking for a afternoon tea and I booked the red lion and we was not disappointed, it has to be one of the best afternoon teas I have had ( as a family we enjoy lots of afternoon teas) the scones where 10 out of 10 would 100% recommend,

Stunning hotel heaps of history ideal location. Spotless, impeccable staff, great food (dinner and breakfast) a truly great weekend! Lounge area , bar area and courtyard area all with seating so you will always be able to find your own space!

We enjoyed our stay at the Red Lion Hotel. We found all of the staff to be very helpful and our room was very clean and comfortable and the shower was hot and powerful. We found the hotel to be both charming and quirky and loved that it had lots of historical features. The parking was easy and it had a fantastic location. The breakfast and evening meal was delicious too.

We paid £165 for a king room, the tv and docking station both did not work. The hot tap in the sink and the shower wasn't stuck down, both were wobbling when used. Some of the hot breakfast buffet items weren't fresh looking, and there was no sign about toast, we found out you had to ask for toast, the fried eggs were questionable, and the scrambled eggs had fish in it, which is ok if you want that but there was no sign to say there was fish in it. When checking out there was nowhere I could see to drop the door keycards and no one on reception to give them to. The place looks great at first glance but inside it's pretty run down. On the plus side, the bed was very comfortable. Definitely not worth £165 at all. There's probably plenty other places to stay that are cheaper and nicer, don't let it put you off staying in Salisbury because it's a great place!

We booked for a group of 45 cyclists to stay for 3 nights over the Easter weekend. We were given our own large room to store the bikes overnight safely. We had a db&b arrangement. We were well looked after by the hotel staff with great food and service. The hotel is old and full of character so consequently the rooms are all different and some are up steep stairs and tucked away in remote corridors but mostly they are well appointed and comfortable. We enjoyed pre-dinner drinks in the bar and even more so in the beautiful courtyard when the sun was on it. Thanks to all the staff for a very successful stay.

Well what can I say….I wouldn't stay here again! The website paints a lovely picture of the hotel but is totally different when you are there!! No atmosphere, very tired dreary surroundings, miserable staff, poor lack of management! Cold breakfast, no clean tables, no offer of tea or coffee….total shambles!! Bed rooms were ok but could be updated!

Spent weekend with friends. Great location and hotel has loads of character. Bar was also nice along with the lounge. Nice courtyard area to sit outside. All the main attractions are in a easy walking distance.

The best part of the hotel is the website in reality it is a well worn hotel let down by poor management. It could be amazing but attention to detail is sadly lacking. Whilst we were there most of the staff seemed very young and some clearly students. When we arrived our room was up two flights of steep stairs and we were told the lift was not working. Reception were very kind and soon found us an easier room to access. When we left they told us to always phone a hotel first to check on access which is baffling as good hotels always give warning if there are access issues. They also said they didn't have a lift because it's an old building a different story than the day before. The lounge area could be lovely but it's dimness was not helped by many missing lightbulbs. The tables with a lovely arrangement of dead flowers didn't help either. The good humoured young staff were excellent and welcoming. Food was acceptable and we ate in the lounge as staff advised us no one was eating in the restaurant. Our room was pleasant and spacious with a reasonable bathroom but the lovely furniture was clearly past its best. The bed was fine but the pillows were awful. The young staff of this hotel are clearly doing their best and deserve praise. It's a hotel full of potential in a great location deserving of better leadership. The fact that everyone else who was staying that night went elsewhere to eat and drink shows the wasted opportunities.

Stayed here for a midweek one nighter. Dinner bed and breakfast. The receptionist was not welcoming. The bar man was working very hard and he was friendly. Dinner was ok but we were the only ones in the restaurant so it lacked atmosphere. The room we had was nice and the hotel itself is a 13th century inn with some wonderful features. Breakfast.... well! We arrived at our allotted time. No clean tables. No cutlery. It took ages to get served. Staff seemed weary! Having said all this we would be prepared to give it another go. Clearly not enough staff on. Not the standard we would expect.

Unbelievably bad, like a fawlty towers sketch, staff did their best, but this old hotel deserves a better patron. Drinks listed unavailable, waited ages for food, steak served almost raw, staff left unmanaged struggling to cope, no manager available.. etc.. awful.

This is our second visit to the Red Lion Hotel, Salisbury. We hope to return at least twice more this year. Why? Because this hotel provides all one could wish for in a city centre: a quiet, well appointed room with a very comfortable bed, a delicious breakfast and, above all, a warm ambience created by the staff who are very welcoming and helpful.

Fantastic hotel , staff couldn't do enough for us and our party especially Claire, nothing was too much trouble. Hotel room- the Seamstress room was fabulous and will be definitely coming back there. The hotel dated back to 1222 i think and had extremely interesting history. A constant welcoming open fire by the bar, of which we could have stayed by for hours!

When we arrived there didn't seem to be many members of staff around after a few minutes we were asked where we would like to sit we choose a quiet area the coffee and afternoon tea arrived quite quickly which I have to say wad very nice however would have liked more coffee which I was willing to pay for but couldn't see any staff member to ask for this we decided to have an acholic drink instead which my husband went to the bar to get again no staff about he nearly walked away there was not agreat selection of beer on the pumps when we finished I was still looking for a member of staff to show the voucher to pay for the tea again no one around I went to the reception to see if they could help they had no trace of voucher and we left having been asked to forward my details to them . To sum up I felt we were forgotten and if I was dishonest we could of quite easily just walked out and used voucher again

A big thank you to all the staff at the red lion hotel who managed to cater for a large group of family celebrating special birthdays. A particular Thanks must go to Claire the manager who was wonderfully accommodating in sorting out our accommodation. Thank you

I stayed in a hotel for one night. It is a nice quirky hotel in the middle of Salisbury. The room was clean. Staff was excellent and everyone was helpful and made me feel welcome. Food was really nice. I would definitely recommend it.

Looks great on the website, reality was poor shower with little pressure that either burned you or froze you. A blocked sink, no bathroom ventilation. Room booked was for 3 people, only one double bed,

Stayed for 3 nights, location is great, though if you're going to park dont stay in the hotel (it's a rip off!) use the Culver Street car park a few mins walk away its decently priced and is free after 3pm. The room is very outdated with a few items to try and modernise eg TV but overall the room and bathroom really need some improvement. As well as that the room was disgustingly dirty to the point there were literally boggies and mold on the shower wall... There was also the unfortunate addition of the obligatory dust and cobwebs everywhere, hairs in the bed and peeling wallpaper etc etc. Forgetting about that though, the worst part was that no where does it say on the website that there is a night club right below the hotel, so if you could forgive the other issues, you could not forget the bass, it kept us up until gone 3am most nights! Besides that, the bed was alright and some of the staff were helpful but most definitely won't be staying there again anytime soon.

This trip was a mini moon/birthday. The room we had was amazing and the four poster bed was decorated with rose petals. The staff were all amazing and the hotel itself was stunning. Shout out to chloe.. absolutely brilliant waitress and looed after us well. Cant wait to go back again x

This is the oldest hotel in Salisbury and it shows. The staff are amazingly lovely, the hotel is all higgledy piggedly which is really quaint and the history of the place amazing. On our first night we stayed in the Seamstress Suite which was wonderful, alas it wasn't available all weekend so on the second day we changed room. There was a weird machinery vibrating grinding noise so we changed rooms again. This room had a dual flush on the toilet, only one worked, the phone in the room was dead and the bed needed a new mattress. Did I mention the staff were lovely they did their best were friendly and nothing was too much trouble, however, we booked a table in the restaurant for dinner - we were the only ones there, it was cold and no atmosphere so we returned to the lounge and ate dinner there, in the morning we waited stood in the restaurant for 25 minutes to be seated for breakfast and had to ask three times for coffee, the pastries ran out, and apparently they were too busy - surely you know how many guests are booked in for bed and breakfast. The second night we were told we couldn't book a table in the restaurant as they were too busy - we left about 7.30pm with nobody in the restaurant or lounge, we returned having grabbed a bite in town about 8.30 to find the place deserted - really weird that they couldn't provide dinner. The central location of this hotel makes it ideal to explore Salisbury, did I mention the staff are lovely. We would stay here again if visiting. PS parking has to be pre-booked in the tiny hotel car park and costs £15 per night, if you park in the pay and display next door you can get a 24hour permits from the hotel at £10 !

Parking was very tight although staff did offer me a voucher for the public car park nearby. I picked a superior room (mid range). And whilst it was bigger than average it was uninspiring with a view over the small courtyard car park. It was However quiet and comfortable so a good night's sleep. The bar again was uninspiring but the lounge area in front of reception was much better so have you're night cap there! Breakfast was £18 and to be fare it was a nice full English and whilst service was slow nothing was too much trouble. Location was perfect right in the centre of town and within easy walk of all the attractions.

Last minute booking was no problem. Bath in the room, no problem. Matched online quote on the phone and when we arrived we were upgraded. Clem comfortable spacious room with a massive comfortable bed. Little noise despite Saturday pub life outside. We will be back

Took my friend for afternoon tea for their birthday. Never had afternoon tea before at this hotel. It was also the first time that my friend had ever had afternoon tea. Well it was amazing, the service was astounding, so helpful, our waitress was friendly and attentive. For my friends first time, he loved it. So much we were full. Would def go again.

This place looks great from outside, charming upon entering. However...totally untrained staff but nice people. Maybe just young and overworked. The breakfasts were cold every day...the only thing that was hot was the hash brown because it had been fried! It didn't mean the stay was spoilt but having been refused even a bowl of soup on Xmas day! Even more unbelievable was the fact that after showing disappointment regarding the soup I ventured out to find some food (on Xmas day) to find nothing. The gates had been locked and because I'd checked out and all their booked guests were inside, they didn't let me shelter from the rain (on Xmas day). Luckily I had transport on route. Wouldn't go back but sweet staff who need good management. I lost complete faith in the kitchen and it went downhill for me from there.

The hotel was having renovation work done to the kitchens and therefore the restaurant was closed. The hotel only informed me of this two days before check in, very disappointing as we were meeting friends and had hoped to dine in the hotel. The hotel rooms are tired and need renovation, it is definitely not up to a four star standard although the prices are still those that you would expect to pay for four star accommodation. The shower was nigh on hopeless, I had to stick my head over the bath to wash my hair! Further, the hotel could not offer a cooked breakfast however, it advertised the continental option and the hotel website described this as with ‘fruit yogurt, whole fruit, muffin, selection of baked pastries, cereal and a choice of cafetière of coffee or freshly brewed tea'. What we actually got was two types of tinned fruit, no fresh fruit. Two slices of cheap white bread with butter and a stale pain chocolate. No selection of baked pastries and no cafetière of coffee. The hotel did offer to refund the cost of the breakfast and it was only on further complaint (the receptionist couldn't understand why we should feel that we had been duped into paying full price for a hotel that did not provide over half of the services that it advertised that she waived the £30 parking fee! On the whole a very disappointing stay. The hotel website shows beautifully renovated rooms and a comprehensive lunch and dinner menu as well as afternoon tea specialities. We sadly did not have the opportunity to see or experience any of these.

Room was clean but very dated. The decor is old and in need of some TLC. Bathroom was clean but again old and dated. Shower was hot. Breakfast was very slow, arrived cold and not very good quality products. Disappointing for price paid.

I really liked the Red lion, one of the best hotels I have stayed at recently: very charming, elegant and nicely decorated. The location is perfect: the hotel is very central and within short walking distance of shops, restaurants and places of interest. Rooms are very spacious and well equipped with both essentials and amenities. Service is very good: staff are very friendly and helpful.

First visit (down in Salisbury arranging a funeral) was fine, probably because the receptionist actually cared about the experience of her customers. I'd asked for a quiet room and got it - she made sure of this for me. Encouraged, I booked a 2 night stay for the funeral itself, a fortnight later. This was to be one of the worst experiences I've ever come across of a hotel making the classic money-saving mistake of cutting corners with untrained young staff - and as a former travel editor for a national magazine, I have had a few. Once again I specified I wanted a quiet room when booking and repeated the request on arrival. I was assured by the very young receptionist, the room (which she had to look up on a floor plan of the hotel as she didn't know where it was) was exactly that. I had my young son with me so it wasn't ideal when we heard a loud group of men swearing loudly under our window shortly after arriving. I leaned out and asked them to just try and avoid the f word if at all possible - I have no problem with people letting off steam with a few pints but it was then that I realised our room was actually overlooking the entrance to the bar. Hoping it was a one off and trying to be tolerant we shut all the windows and tried to live with it, eventually they drifted away. The following day I buried my father and that night we settled down for what we hoped would be an early night. Loud swearing and shouting was just the start. The courtyard and bar were packed (with a party) and soon loud thumping amplified music began with general yelling and shouting as people got drunker. I rang reception. The young lady told me she "thought" it "should" all be ending in "20 minutes". I rang half an hour later and asked to speak to a manager. "There is no manager, it will be stopping very soon." By 11.15pm I had had enough. "Well I suppose I could move you to a quieter room," she said. We packed everything hurriedly into bags and with my son, exhausted and tearful by this stage, we put our coats on over our pyjamas and walked through the drunken crowd across the courtyard and into a completely different part of the building, which was silent. Next morning the manager, now on duty, apologised, said she had no idea why we hadn't been moved earlier or why we had been put in the noisiest room possible. She refunded one of the nights and said she would look into it. On the way home, to make a miserable experience even worse, we discovered my son had left behind his beloved cuddly toys in all the chaos. I rang to ask the (same young) receptionist to keep them safe and said we would pay for their return, as we knew they were still in the bed. Long story short, they promised to contact the laundry service (I had to suggest they try housekeeping first - the receptionist really didn't seem to know what to do), five phone calls later and despite sending pics of the missing toys and their exact location before being lost, weeks later no one has made even a minimal effort on this - we just got vague assurances they would try to follow it up. My son still cries at night because he thinks they are lost somewhere and that no one cared enough to try to find them. So many errors made and all because of a basic failure to train (or hire) experienced staff. I've now read through the other reviews and seen that this exact problem had already been reported - and not dealt with. That says it all really. Such a shame.

2 hours sleep due to room overlooking a street where all the drunks start fighting when the pubs and clubs kick out , fighting, smashing bottles , police sirens until 3:30 in the morning. No bedroom ventilation, and you can't open windows due to the fighting and shouting, no TV remote “ we don't have any spare “ inexperienced trainees on reception. “ no managers it's a Sunday” Absolutely horrendous stay. Other guests leaving early and complaining. Took my card payment without asking how my stay was and I was told to e-mail a manager. No response yet. My advice is stay elsewhere, like a premier inn for half the price , at least the bedrooms have fresh air and you get to sleep.

This is a great hotel (And has been for some time), As others have commented the decor is a little tired in places but don't let this put you off the level of cleanliness is second to none and all the rooms are warm spacious and well equipped (Even if it can be a little maze like to find them sometimes !) The only bad points (And most are probably Pandemic related ) Are the limited Breakfast Menu (No Fresh Fruit , And Limited cooked options ?) and a relatively understocked Bar (No real Ales on Draught and a very poor selection of Quality Whiskey)

The surroundings and buildings are beautiful, the staff were friendly and professional, the food was great and good value, and the room was nice and festive.Special mentions have to go to Radina who helped organise the whole event and to Chloe, Jenna, Lucy and Ella - who made the day run like clockwork with their polite and timely service. We all had a great time! Thank you!

There is a dearth of good hotels in Salisbury but the Red Lion is a good choice. In the centre close to the market square it dates back to the 13th century. It is not the most modern but the rooms are comfortable and bathrooms are fully equipped. Good breakfast and pleasant helpful staff and prices that are very reasonable.

Not a good place to stay on a Friday and Saturday night during the party season if you need to be at work. Room 31 is above the function room and next door is a pub nightclub so unless your partying this room is not at all suitable for business

The location was very central, our rooms were simple but clean, and the staff were very helpful. Would definitely visit again. WiFi cut out once but other than that, no issues. It's very close to the centre of Salisbury, and check in was very quick and simple. Rooms are a bit old, but they take care of the place so it feels quaint and comforting. Also, the courtyard and the restaurant are quite big, a lot bigger than we initially thought.

Very clean hotel with large rooms. No complaints - all good. Breakfast was great and busy but the staff were fantastic. The two girls that worked the breakfast room were smiley, helpful and efficient. Overall highly recommended

Lovely building but a soulless dining room. Made mistakes with our drinks but a fabulous waitress made the whole evening fun, well done her. Friends heater didn't work. Tight but useful parking spaces. Would syay again as it is central and good balue.

Stayed at the Red Lion for 3 nights, Friday until Monday. We had room 29 which was very tired looking and we were kept awake Friday and Saturday night from the club situated next door. There was no view at all from the only window in the room. It looked out onto neighbouring rooftops with piles of pigeon mess which was disgusting. There was no point in asking for a change of room as the hotel was full. The shower temperature was also very difficult to regulate, going from cold to very hot. For over £500 for the weekend, I expected better. The staff however were very friendly and the location great. Is it a 4 star hotel, definately not. Would I stay again, probably not. Also be aware of a £15 a night parking charge!

I was invited by Salisbury's Mayor to join the British Legion Remembrance Day service and to lay a wreath on Salisbury's War Memorial which my father Lt Col Adlam VC had the proud honour to unveil in February 1922. Accompanied by my son Michael we asked at reception that as I could only walk with the aid of 2 sticks were there any ground floor rooms, unfortunately there were not and we were then directed to room 31. We then asked if there were any lifts, unfortunately again, there were not, making our way from reception room 31 appeared to be the furthest of all the rooms available. We then met 3 of our relations who we had not seen since pre covid days in the bar, such was the raucous noise that we had to move to another venue in order to hear ourselves speak. Eventually we settled down for the night only to be kept awake by the loud thumping noise from the adjacent night club until 2 am in the morning. After breakfast, which was excellent, we left the hotel. I would add to all this that during my working life I visited many of the large towns in this country but never in any hotel in which I stayed was I asked to pay a parking fee, when we enquired about parking we were told it was £15 and all were fully booked anyway. We were disgusted with this fee.

The Red Lion hotel is truly a sure choice, our room was state of the art, great breakfast, and. right in the middle of the city, we also used the bar and the service was excellent at any level. We will surely come back here.

For our wedding anniversary, we treated ourselves to an afternoon tea. Best to book in advance online. The hotel is very welcoming & comfortable. The service was excellent. The tea was great & good VFM. Happy to recommend.

Rooms are great, very spacious and clean, bar and staff very accommodating but the experience is let down by the breakfast experience. No organisation and abysmal service and I'm trying not to be harsh.

Great location near the City centre. Pleasant relaxing building but is in need of an uplift as it's becoming a little tired. Dinner for our large group of 20 was served quickly and efficiently. Ask for a room away from the front of the hotel as the night club opposite can be very noisy.

Have stayed here before. Very nice. Convenient location. We had a nice room, but was weird, there was a soft spot in the floor near the tub. Made us nervous to stand there. Nice spacious modern room. Staff very friendly and helpful. Breakfast was cooked to order or cold cereal. Very nice yea room. Be sure and ask for a parking spot. Used to be free but they charge now. The car park is very tight. Comfortable bed. Nice work desk for a business trip.

We stayed for our two year wedding anniversary. Our suite was incredible! All of the staff were so friendly and helpful and the location is perfect. I wish there was more parking but completely understand why that's not an option. Would highly recommend!

The hotel is a little tired and faded in its decor and furnishings. The staff were polite and helpful and the breakfast offered a good selection. The location is excellent for the centre of town but overall it's faded decor and amenities let the side down

The hotel is quite dated. I stayed in an executive room, which although it had a large bed and more space, that was probably all it had going for it. That said it is the first time I have ever stayed in a hotel where I needed to remake the bed as the sheet did not fully cover the mattress under the pillows. Once I stripped off the duvet I also then saw a large rather uninviting stain on the sheet, which would have been easily seen by housekeeping, but clearly they weren't expecting a guest to strip the bed. Although the sheet was probably clean, they should not have used it with such a stain. On a positive note, the staff were very pleasant and helpful. Overall however, I felt it was very poor value for money, so will not be staying again, unless faced with no other options.

I had the best night at this hotel, the beds were comfy and the room was well organised, my only issues was the shower only because of my height I struggled to get under the shower, apart from that the food was amazing the staff lovely.

The hotel is in an old building, but is really well decorated. It was really welcoming and comfortable and had a good vibe. It had a lovely courtyard - though a bit too cold to sit outside. The staff were very friendly and welcoming and were always available to help. Situated in the middle of Salisbury it was very easy to walk everywhere. We hope to return next year

Ideally situated in the center of the city - our choice accommodation in a twin room on the first floor facing the courtyard suited us fine, nice room and no outside noise. Friendly and helpful staff.

We stayed three nights and came away feeling more tired than we when we arrived, a very disappointing experience. We paid £311 and I struggle to understand why the Red Lion claims to be 4 star. The courtyard is fantastic, a lovely place to sit in the evening and the staff were lovely but overall the place felt tired, gloomy and uncomfortable. The noise from what turned out to be a water pump was so bad that the hotel kindly moved us to another room when we had to endure the noise of the kitchen ventilation outside the window! The racket from the drunk revellers outside until the small hours was horrible too. Add the experience of finding a brown stain on a bath towel, a bath tap that would have taken half an hour to fill a bath and being charged £4.90 for a small bottle of beer because the pipes to the barrels were being cleaned (a pint of beer would have cost less than the bottle!) All rather depressing. We will not be going back.

We had booked a concert at the Cathedral and decide to make a long weekend of it. Choose this hotel due to mainly to it's central location. We had stayed before with mixed results, the last time just when the current owners had purchased from the family who had owned the hotel for many generations. Sad to say, it has got worse, I would have given a TERRIBLE, but opted for poor due to one redeeming feature, the staff, struggling against the odds. Arrival, we checked in around 6pm having travelled down, only to be told the restaurant was closed due to a function and no food was available for residents. We were given room 46, top floor, directly opposite a nightclub that closes at 2am, finally went quiet at 4am. Exhausted, we went down to breakfast, credit to the Receptionist, our 1am visit to the night porter to complain was passed on and we were moved to room 17 (lovely old room, exposed beams, uneven floor, just what you would expect in an 800+ year old hotel). Day 2 of 3, we booked dinner for our final night for 7.30pm, thinking we would be reasonable and give the restaurant notice. Waste of time, when we arrived back on the 3rd (and last day of our stay) there was a function in the restaurant, we were told it would finish at 7pm, being helpful, we moved our booking back to 8pm, when we arrived, the function had finished, but no effort had been made to clear, we decamped to the bar! Clearly the hotel is under-staffed, management oversight almost non-existent, owners who I would suggest lack any type of vision for the hotel, do they want guests who stay or simple want to cater for functions.

999 top room. great location. EXCELLENT STAY. Very well looked after. Evening meal not the best but ok with great service. Breakfast very good and would stay again. booked the hotel because it was recommended through Skydive and was my 60th. Great day after a great week and look forward to returning. Not the best car park but a great courtyard.

The Red Lion is perfectly acceptable, just not four star as listed. Our room was plenty large enough and clean. Breakfast was a reasonable standard. The hotel is well located near to the city centre. However the premises are somewhat shabby - flaking paint and an unprepossessing staircase to our room (I doubt that it was cleaned once during our three day stay). Parking at the hotel is a waste of time. it was overbooked so no space on our arrival and the courtyard is very cramped. Park virtually next door at the public carpark for £10 a day (voucher from reception) and save £5 daily. Reception is hopeless, they tried to charge us for hotel carpark AND public carpark vouchers. Our key card was enabled for the wrong room. Generally unhelpful, albeit polite. The hotel is middle of the road three star. We would not return.

We booked our room for our anniversary and had never stayed at be before Wish we had centrally sited for closeness to everything in salisbury Room spacious and very quiet(49) executive suite All staff very helpful and friendly Quite steep stairs to room but manageable Food served perfect Would recommend very highly but understand that some room experience noise from outside

Great location in the centre of Salisbury. We stayed midweek (Monday to Thursday) so it was fairly quiet. Breakfast was great, cooked to order and the one evening meal we had here was really good but, even though I notified them well in advance that I have Coeliac's and lactose intolerance, there were no dessert choices available for me. That rather spoiled the first evening as the chef had guaranteed that they would be able to accomodate my dietary needs. So we dined out the other nights. Also the menu choices were quite limited generally but they were having discussions about extending it. The room was comfortable although the stairs getting to it were rather steep and there were a lot of doors to negotiate (a bit of a problem when you are on crutches). The view out of the window was poor, straight into a tiny yard where the air conditioning unit was located, but we were so tired each evening that the noise from it didn't disturb us. Staying in such an old building you expect quirks that a modern hotel wouldn't have and we rather enjoy those but the parking.... We prebooked a space for 3 nights and were not warned just how tiny the spaces are. We have a Kia Sportage and the distance between the columns meant that I had to get out before my husband parked and he had to squeeze out of his door to avoid damaging it (neither of us are large people) and then we had issues getting into the boot to get our luggage as he had to reverse in. There are only 7 spaces and only 3 are fairly open ie no columns but those were always taken (some were staff cars). The car park right next to the hotel costs £10 for 24 hrs but seemed quite safe (we noticed motorbikes left overnight that weren't damaged or stolen) so, if you have a larger car or trouble parking then that might be a better option.

Terrible experience from the moment we booked. Responded to a 3 nights for two offer for a long weekend - big mistake. They claim to have parking but once we'd booked the hotel (which was none cancellable) we had three emails and two phone calls before we were informed there was no parking available until June next year !! The car park next door is brown street so no way we were leaving it there for 3 days. Night one (Thursday) the room, on front of the hotel, was incredibly noisy until about midnight due to drunks outside the front of the hotel. Night two (Friday) - the night club across the street opened. Enough to wake the dead. Got no sleep until it all stopped at 3am. Why the xxxx are they renting these room on Friday and Saturday nights!! Night three Saturday. Changed rooms and in need of an early night. No hope. Hotel had a wedding on and the function suite is right in the Middle of the hotel. Basically a nice hotel with nice staff but the claims it's quiet and has parking are simply wrong. Our compensation for the worst three nights sleep in a hotel ever … some free drinks. Better than nothing but tbh I won't be staying here again and would advice anyone staying to be aware of the issues.

The hotel is a beautiful 800 year old building and well worth a visit. The staff were also very helpful during our stay. Even though they were very busy (short staffed following lockdowns) they could have not been more pleasant or helpful. A superb team, and because of that we have rebooked. The food is also good here!

Overall rating lower than could have been due to extremely noisy room. However the hotel resolved this quickly with a move of room. Staff extremely helpful, and coping well despite the problems with staff numbers all hotels are facing. Excellent breakfast.

We visited the Red Lion for afternoon tea having read great reviews for their dietary options. We were not disappointed. They not only catered for a gluten free member of our party, they also provided a dairy free version and a vegetarian one too! All nine of us had a delicious afternoon tea in a lovely setting. The duty manager Alex was polite, courteous and helpful in our visit and we all enjoyed the food and surroundings.

Very nice wee hotel, situated close to all the main Salisbury attractions. Room was a little dated in terms of decor and there was a little but of a smell in the corridor but presume this was due to the age of the building. Breakfast was really good and they had plenty of alternatives for milk which is nice as most places only have one other. Bar was nice and clean too, drink was reasonably priced and staff were lovely, If visiting, note that there is very little parking available but there is a pay and display car park just around the corner, 24 hour vouchers can be purchased from reception for £10 so this isn't a major issue. Only thing I can really grumble about is the fact that the shower took forever to heat up but didn't stop heating up, I like a hot shower but the water ended up scalding and had to adjust the temp back down and step out of the spray whilst it cooled back down to a temp I could stand! Other than that minor wee thing, it was a perfectly lovely hotel.

This is a nightmare of an hotel. It started with it failing to tell us it could not provide the requested parking space and then failing to reply to related queries until chased. There was no arrival welcome or offering of information about room cleaning, dinner or breakfast booking. The lift was not working but no help was offered to get luggage up steep stairs.The waitress couldn't answer a standard diabetic question about the sugar content of sauces and said the chef couldn't either (So the chef does not know what is in his own sauces!!!) No-one offered us puddings before the kitchen closed. The wrong wine was brought. Although no-one else was waiting it took 6 minutes standing around to be noticed and seated for breakfast There was no hot water and the duty manager failed to grab the problem and sort it. Despite promises we only found out we were changing rooms when the key to the first stopped working. No help was offered to move luggage to the new (and very noisy) room. Both rooms were hot and stuffy.The final bill was incomprehensible to both us and the Operations Manager. We had been promised a reduction because of the lack of hot water but, far from a reduction, as far as she could make out it appeared we had been charged twice for accommodation and food and 50% on top of the wine cost. Worse my credit card had already been debited - before I had seen, never mind approved, the total. The Ops Manager said that given all that had gone wrong she would void the bill and refund all charges. A week later no refund has been made and the Ops Manager is not replying to emails. This was supposed to be a relaxing visit to a fine city. Instead we ended up frazzled having squandered time trying to get basic service. What a place!!!

All the staff we encountered at the hotel were excellent. The room we were given was tiny with the bed against the wall. This was not ideal as were staying for 3 nights and it was very claustrophobic. When I explained this to the manager, she went to great lengths to help and changed our room by the next day. We were out for the day but she rang me to inform that she had managed to change our room. We enjoyed our stay at the Red Lion.

Total disaster from start to finish!! Shouty man in reception, felt sorry for staff but soon realised why. Let into car park where we had booked a space, no spaces. Rooms stank of cigarette smoke and dirty bathroom. Rang to reception, 40 minutes wait, manager walked past but he was ‘busy'. Our friends were upgraded. They had no mugs, we had no remote control, told to change channels by the button. Are we stuck in the 80's? Dinner in bar, very loud midwife party in, couldn't hear ourselves think. 1 main course never arrived despite checking with waiter 3 times that he had the order. It was like faulty towers. £130 pounds a room. You must be joking. We had a discount but that is a night we will never get back.

The location of this hotel is superb, staff are plesant, beds comfortable, lovely courtyard However...I understand that this is a very old and incredibly unique building, the rooms are intensely hot, we had to open our room door to hallway to let draft in. There is no water pressure in the shower, dont use much soap or you wont get it off. One of the windows in the hallway had no glass. The floor to the entrance of the part of the hotel we stayed in was fifthy. The whole place needs to be ripped apart from top to bottom really. It has so much potential. I have stayed in many Best Westerns and they have always been excellent. But sadly not this one. I would not stay here again, and would not advise anyone else to. It is sad because it has so much potential.

Good stay in pleasant surroundings. Small but excellent excellent dinner menu Did not have breakfast. Very quiet when we visited. Clean room but a tad chilly. Parking garage a nightmare for all but the smallest car. Convenient for Cathedral and lively town centre.

Not the best location in Salisbury for parking and a quiet night on weekends but don't let that distract you away from the hospitality and food on offer. The rooms are pretty good, we stayed in superiors and there was enough room to swing 7 cats. Service is difficult during this time but can't complain at all, the staff were magnificent, if you had a problem then talk reasonably to them and they will sort it out. There were some people that demanded to be pampered but wouldn't tolerate an acceptable compromise (see 1 star review below). I was behind this couple and they behaved appalling to the staff, they had one of the receptionist in tears. The staff offered them another room but not enough for these "entitled" people. Food was pretty good, I'm a bit of a posh foody but would definitely eat the menu again. I recommend the beet or salmon starter, wings were awesome but had to leave some. Afternoon tea is a must but bring a doggy bag, it's well worth it. In conclusion, I can't fault the staff and the accommodation, the food nor the ambience. Yes, there is a downside being close to the hub of Salisbury Nightlife at weekends but unless a crime is being committed then it's just people having fun and you can close your windows, put the TV up or bring ear plugs.

The reason I didn't give this a top rating is because I had problems with the room I stayed in and no internet. But the actual hotel is really lovely and I wish I'd had a bigger and better room but it is not a cheap hotel. I had to go downstairs into the restaurant/bar area for an internet connection and my room overlooked the carpark next door with a noisy generator below going on and off all night, it was a hot room so I couldn't close the window. The food for breakfast was also very average and I expected a lot better for such a well known hotel. The courtyard outside is gorgeous and really lovely to sit outside and relax, and even though it is only a few minutes walk into the city centre, it is very quiet. The staff were superb, especially considering they are short staffed, always polite and very helpful. I was sitting in reception with my computer and I heard an obnoxious man come in complaining that he couldn't park in the hotel carpark. The reception staff were so patient and never got angry at all, I felt like going out and telling him off! You have to prebook their carpark because there is only 6 spaces available but the carpark next door is only a 3 min walk. It's an old hotel so it doesn't have the same space around it as modern hotels. I would stay there again if I had a better room...when I have more money in my wallet. This 800+year old hotel has a lovely atmosphere but the 60+year old Mermaid Inn in Rye, Sussex has a better ambience within it...albeit the Mermaid's walls are paper thin!

Still waiting our refund after leaving this hotel late in the evening due to constant loud noise. We were also unable to Check in at allotted time and had to wait an hour before accessing our room. No manager on site to help and no other rooms available for us to move to.

Out with family for coffee and needed a calm and comfortable location. Coffee was delicious, service was A*, and lounge was very comfortable. Perfect place, with staff being friendly and approachable. Would definitely recommend and visit again.

We are currently staying at the red lion in Salisbury for what should have been a relaxing evening but what has infact turned into a total nightmare. Our room wasn't ready when we arrived and it took a further hour before we could finally gain access to our room. Since getting into our room we have had to put up with constant noise of the hot water tank/boiler going on and off every few minutes.. After speaking to reception and asking to be moved we have been told they are fully booked and the manager isn't available for us to talk to until after breakfast tomorrow. Sadly I cannot attach our video where we have captured the loudness of the noise we are experiencing. Avoid room 46 at all cost.

I don't think this is a bad hotel per se, I think we may have simply had bad luck, but our room was not allocated as promised, we had a bad experience in the restaurant waiting more than an hour for our main courses, and we were kept awake in our room (Nr 1) until 2am by music and talking from the hotel courtyard.

We found all the staff friendly and helpful ,. We enjoyed our meal in the evening as Alex was so friendly .he is very good with people and judged those who wanted to chat and those who did not . Our room was clean and plenty of space for our belongings .our bathroom is very new and lovely but water pressure very low ,my shower was a dribble and the bath ran very very slowly .the major problem is the outside road outside with motorbikes apparently without exhaust going past even between 3 and 7 am ,the windows are double glazed but it was till very noisy and the room was too warm . It would-take quad glazing and good aircon to solve this problem . A real puty as the staff are working hard

My partner and I booked for two nights to attend a wedding after looking at the website and seeing classic rooms with large beds and rooms with a nice mix of classic and modern styles. After receiving our key card we made our way to our room and we're in shock as soon as the door opened. No sign of the large beds or clean living space. Instead we were greeted with an extremely dated and tired room. Everything from the bed frame to the wardrobe looked as though it could collapse at any point. I went down to the reception area to complain that the room looked nothing like the pictures advertised. I was told that due to the age of the hotel every room is different and that there was nothing they could do (I got the impression this was not the first complaint they had had). They said they can send someone up the next day to have a look at the wardrobe, but very little could be done to salvage the trip. I advised I couldn't confirm if we would be staying the night as my partner felt unsafe but the man on reception responded with “well it's going to be a lot harder to find somewhere else at this time”. Avoid like the plague, spend your money elsewhere that will actually provide you with a room that they advertise. See attached website pictures and the room we were provided with for comparison.

Beautiful building, very central - but that's were the fun stops. Receptionists - if available - arrogant, security door and room key didn't work - electrician had to come twice to let me in. No housekeeping at all!!! Very very slow service at bar and breakfast. No value for money, never again.

As we were a last minute booking we probably didn't get the best room available but it was okay and not bad value for the money. The common complaint on here about stuffy rooms and poor ventilation is correct and confirmed to me by a member of staff. Windows were sealed and the A/C system clearly isn't good for purpose - we solved the issue by removing the far too thick duvet from the cover and also remade the bed properly each day after the room was cleaned to prevent the sheets from becoming a tangled mess - clearly hospital corners are a thing of the past. Our room was quiet with no noise from either the street or busy bar below. And the bathroom with rainfall shower head excellent. And the staff were as helpful as they could be in the circumstances. But it wouldn't take much effort by Wetherspoons to improve some of the more negative reviews on here. Even just by allowing guests to open a window.They've been doing that at the Red Lion quite successfully for hundreds of years before Timbo moved in...

Stayed for a single night (thankfully). At reception I asked if breakfast was included - the answer, initially a shrug of the shoulders followed by “no”. No effort to offer me breakfast or reserve a table for dinner. Room was very tired, loose tap on the basin and leaky shower door.

Had a wedding here with 50 guests and most of them staying at the hotel including us. Everyone liked their rooms and enjoyed the lovely range of food at breakfast, the staff couldn't have been more friendly and helpful and the restaurant served some pretty superb food. The standard of cleanliness was high and overall we had a pretty awesome time. Wedding was in March 2020 but selection of dates on tripadvisor don't allow us to select March 2020.

Parking area (some of which is under the building) filled with rubbish bags and old matresses etc. (looked totally illegal). Room clean, but constant knocking of water pipes; for perhaps 80% of occupancy. Breakfast totally disorganised and gave up in the end (after 50 minutes without being offered even a cofffe or, acutually seeing anybody). Went into town for breakfast and cancelled the next morning's booking. Free pour measures in the bar (interesting!). Reception (whose pre-sale service had been very good) was a nightmare, discussed breakfast fiasco and offered various discounts: all forgotten on checkout and struggled to sort it out again . I am not a moaner tbh, and never left a review like this before, but it was a diasappointing experience. Memo to self: stars are awarded on a checklist of facilities not quality of service etc. What a shame, could be a wonderful palce to stay if only the basics were sorted out. Advice: think twice before booking.

lovely hotel in perfect location. great staff, perfect breakfast. would definitely recommend. didnt use hotel carpark as cost 15 pound per day but was given scratch card for car park literally next door and cost 10 pound which covered our 4 day

Good location the only positive. Not a 4 star hotel, drab decor, poor customer service staff. Parking stated is only 8 spaces and cost £15 per night. Be careful as difficult to get in and out and saw 2 cars scrape the walls

The check-inwas a good experience and so was the checking out. Very kind and friendly staff. The room was clean and tidy and all the facilities worked. If staying over night in the Salisbury again I would stay here.

The staff are the only good aspect of the hotel and always appear happy, pleasant and helpful and are a credit to Best Western, but unfortunately Best Western doesn't invest in the hotel - it is tired and rundown. We stayed for 3 nights and didn't get any sleep due to the noise, poor ventilation and roasting hot rooms with nearly non-existent water pressure making getting a shower near impossible. The rooms are extremely hot, with windows that could do with a good clean. If you are in a room that faces out onto Brown Street you will not get any sleep. If you leave windows open due to heat you will get constant traffic noise - if you close them you will roast and it makes very little difference as windows are single glazed. There is a club opposite that has people outside shouting, singing snd dropping bottles till 3 a.m and opposite the hotel is the Cathedral Hotel that has the towns most popular club with long queues of revellers waiting to party till the early hours. The shower is the worst shower I have ever used the water doesn't even rinse shampoo out it is so weak, standing in the rain would be more effective! Best Western desperately needs to update this hotel and invest some money and TLC to give it a facelift. As a brand they are lucky to have the staff they have but need to update it to look after customers. The location is good and central for walking around town snd visiting cathedral. Food in the restaurant was good quality but there are plenty of good restaurants in town too. I've used Best Western once before and that was shabby too, I'm beginning to think it is Best Western - it's put me off staying in BW again.

We were extremely disappointed with our recent visit to the Red Lion in Salisbury. My wife and I had booked the Seamstress Suite for our 5 year wedding anniversary. We checked out without 20 minutes of our arrival. There was literally a window missing in the hotel room. The window had clearly been smashed at some point prior to our arrival - there were nails and screws sticking out of the woodwork. Someone had attempted to place a plastic screen there, but this was flimsy and fell off as soon as the wind blew into the room. We were not told about this prior to our arrival in the room and when we went to question the staff at the desk they offered no apology, no explanation, and didn't seem to care or want to investigate this extremely dangerous situation any further. Avoid this hotel at all costs.

Checking in was easy, the entrance with the vines is lovely. We was advised on arrival we wouldn't be able to eat in the hotel restaurant that evening as there was a wedding reception, which was fine. Slightly annoying we had to park our car in a public car park behind the hotel, Hubby didn't like the car not being nearby. We ate out in the city, and returned to the hotel for drinks….staff were Helpful and cheerful…we later requested 2 bags of crisps and only 1 flavour was available. The bar area was tired and slightly run down. Now the room! The room was basic, but reasonably clean. Tea making facilities, Iron and ironing board, tv etc. Bed was reasonable…the room has no air conditioning, so was far too hot in July The room number 73 over looks the main road and must be on route from every local pub….up until 3am there was singing, shouting, traffic, police sirens, and 1 fight. I can honestly say this was the worse night I have ever had in a hotel, if we were staying longer than 1 night, I would requested to move rooms. Due to the noise, only 2 stars….sorry Best Western.

Lovely room, great nights sleep. Fantastic location and most staff lovely and helpful. Only frustrating thing was having to wait on 4 separate occasions for over 10 minutes on just an overnight stay for the receptionist to finish a phone call before being served, despite another member of staff sitting next to them. They need either more staff or someone that takes the phone calls. When we arrived we were invited to use the back gate to the hotel as had to park in the brown street public car park due to their lack of space, however on leaving and asking to use the back gate the receiption manager Claire said she would ALLOW us to use this exit then did not open it so again we stood waiting. Some consistency is clearly needed. This has tainted my stay and doesn't add up to a AA 4 start service so should be looked at.

An overnight stay here was very disappointing. Initial mix up over room was sorted out but rather slowly and we had to phone down three times to get any info. New room faced very noisy street. Room very stuffy. Getting new toilet rolls took far too long and milk was off. And the shower was a trickle.

Firstly, the staff at this hotel are an absolute credit to Best Western. They seem happy, are always pleased to help and you can often hear them cheerily chattering away to each other while they get on with work - while providing excellent service. I would work here! The hotel, though, really let them down. I stay at this hotel for business and so all I want is a good night's sleep and a shower in the morning. Both are hard to come by. The rooms are currently extremely hot, with windows that won't shut or won't stay open. If you are lucky enough to face the courtyard you will be treated to a quiet night - if not, you will have to choose between shutting the window (barely making a difference to the noise) and roasting, or having the window open and being treated to very loud traffic and outdoor noise. The shower is the worst shower I have ever used, including my Mum's weak electric shower, replaced in 1999. Incredibly difficult even to rinse off - I would be better off standing in the rain (if there was any). Really frustrating before a day of meetings to barely be able to get a good wash. If this were a small boutique hotel, I would be a lot kinder about these issues. But Best Western desperately needs to do something about this beautiful hotel and give it a good facelift. For the same price, or cheaper, the Premier Inn provides cool, well insulated, quiet rooms with excellent water pressure at any time of day. Hopefully, Best Western renovates this hotel and allow it to reach its considerable potential - it's already got the staff nailed!

Stayed here for 2 nights , cant believe they have it as a 4 star hotel , I wouldn't give it 1 star , needs knocking down and starting again , room was tiny with a tiny shower and bed , windows wouldn't shut , carpets filthy . Cant believe its 100 pound a night , at least dick turpin wore a mask! The only good thing about it was the staff very friendly .

Very helpful staff. Made to feel at home. Spacious clean room. A free dinner was included on the first night of my booking package but we had a prior engagement so the reception swapped it to the next night which was much appreciated. Very good food served on warm plates and top notch breakfast. Value for money.

I visited with 3 friends (and a baby!) for afternoon tea. The food was lovely and we were well looked after by the staff. Reasonably priced for what we had too. I would recommend. I look forward to the next time! Thank you.

This hotel is one of the most charming and quaint hotels we have stayed in, it feels like you're a million miles away from it all yet it is situated right in the centre of everything. We go away for quite a few weekend trips in the UK and this is definitely now one of our favourites and have already booked to return in October with other family members. Food is really good and the hotel staff are very helpful. Please before you leave a horrible review remember we are still in the middle of a pandemic and every establishment is struggling with staff but with a little patience everyone can have an enjoyable stay. Would highly recommend this hotel, and already have told so many people about this hidden treasure, love the fact that every room is different and it still maintains its original features. Cant wait until we are back again in October, if we have the chance to come again before October we definitely will be back.

We stayed at the lion and we didn't arrive til 8.30pm as I had to work but the staff offered to get the chief to cook us something it wasn't a problem the bar opened til late and everyone was very helpful will return next month thank you all

The hotel is generally of an acceptable standard. Breakfast is okay. The room was reasonably sized and clean, albeit not serviced during our three night stay. However the hotel is generally shabby and in need of TLC. The staircase to our room was distinctly unwelcoming - I doubt it was cleaned at all during our stay. Don't use the hotel carpark. it seems to be regularly overbooked, is extremely cramped and costs £15 per night compared to £10 daily at the public carpark almost next door (vouchers from reception). Reception is hopeless. They tried to charge us for the hotel carpark AND public carpark vouchers. Our room card was wrongly encoded - not what you want on arrival after a tiring day. They were always polite but unhelpful. The Red Lion is really a middle of the road three star. We would not return to this hotel.

The hotel is dull, dark , dirty ,rundown and depressing. We checked in and checked out 10mins later having checked our room. Which was all of the above , smelling of smoke and brown stayed bedding. The receptionist was very pleasent and polite and sad / disappointed at our decision to leave. Come on Red Lion you were OK once.....unfortunately not now.

A very nice hotel in an excellent location. If you're visiting Salisbury, you couldn't ask for anything better. The room was spacious and spotlessly clean and I slept very well. The courtyard and bar are very pleasant spots for a drink and the food is good. What made it a five star stay was the helpful and friendly approach of the staff. Highly recommended.

Such good location and beautiful courtyard and lounge area is getting absolutely wasted by outdated rooms and uninterested and indifferent staff. We arrived into the beautiful courtyard and walked into the reception where one employee was busy on the phone. We waited for a decent amount of time before another employee finally noticed us waiting and decided to step behind the reception desk and check us in. The lift was out of order and having carried two heavy suitcases up the stairs to the first floor where we were told our room was, walking the whole floor searching for our room, we discovered that our room was actually on the second floor. Up another flight of stairs we go, trying to figure out the maze this hotel is, we have to go up another half flight of stairs and down again to finally find our room. When entering the room we thought we were on hidden camera. No picture had shown this type of outdated, heavy dark furniture, warm and damp room. There was an almost 2 inch gap at the bottom of the door into our room. The huge and heavy curtains were so dirty I couldn't believe my own eyes. It had so many dead flies smeared all over as did the window (that was unclosable). Toilet only flushed when it felt like it. Water pressure in shower was so weak that it didn't wash out shampoo. Had a 'Cold' tap that was warm and 'Hot' tap that was scorching. I could go on and on. Two issues we had with the staff. The first being that when sat in the courtyard enjoying the poor selection of wine and beer, it proved impossible to get service for drink number two. Four waiters stood at the bar (where no one was sat) and those that brought drinks outside were not looking to take orders and completely ignored other tables. The second issue is the night staff. We had dinner and drinks with friends in the city and arrived back at the hotel around midnight. We rang the bell outside the gate and waited for ages for a member of staff to arrive by foot and unlock the gate with a key (!) just to let us in. When we came back to our room, it was like a sauna. The heat was unbearable and my wife walked down to the reception to ask for an electric fan. There was no one at the reception, my wife waited for over 10 minutes, at one point shouting for attention, and then had to return to our room empty handed. Biggest advice I can give any potential visitors, is to ask for the rooms in the pictures.

A very pleasant old hotel close to the centre of the town and most helpfully adjacent to a large car park. Built around a central courtyard rooms up and down various annexes. The courtyard has tables for drinks and meals and really is a haven. Rooms fairly unremarkable. Clean, everything works. Staff very helpful. Fairly priced for a weekend stay.

Lovely ancient building with olde world charm and excellent modern styling in bedrooms. Feels friendly and homely and not at all pretentious. I left my phone chrager and was told (following a call the next day) that it would be packaged up and sent immediately. Wow.

We opted for a superior room with extra large double bed as a weekend away treat for single night. We paid £140 and were disappointed. We stayed in room 42. The room and bathroom were large but must have been decorated at least 80 years ago. Everything was drab and old fashioned and very used and room smelled very musty. Bed was two singles pushed together. Bath silicone was mouldy. Pink floral tiles all over. The communal areas were also long overdue a redecoration. Staff were not really professional. We waited to be seated for breakfast, as the big sign by entrance asked you too, for about 10 minutes with staff walking past and not saying anything. Eventually told we can sit anywhere. Maybe remove the sign? Warm breakfast took a very long time to arrive and was of mediocre quality. Bar was closed in evening (Saturday 19 June) and other drinking venue (lobby?) had a poor atmosphere. The entrance courtyard and other features of the building were beautiful though and lots of historic old features but these did not make up for everything else. Generally disappointed especially for price paid and would not stay again.

Just returned from a one night stay at The Red Lion, Salisbury. For parking we left the car on Culver Steet car park less than 5 minutes walk from the hotel. The hotel is a very old hotel but much has been done to bring it up to date. The bedroom we stayed in, a superior double, was plenty big enough and clean. The bathroom was lovely with its roll top bath and separate shower cubicle. Our bedroom overlooked the road outside and there was a bar which caused a lot of noise until about 2am. Though I didn't sleep well because of this, it's not the fault of the hotel and at least these people were out having fun. The lady on reception when we checked in was lovely and helped play along with the surprise I'd planned for my husband. Her acting skills were fantastic and she didn't let on that he was in for a skydive the next day (which didn't happen due to bad weather unfortunately) I have given this a 4 star because the service at breakfast was very slow. The hotel were very kind at apologising and refunding the cost of our breakfasts but as guests it's never nice to feel like you've been forgotten. Apart from that the hotel is in a great location and I'd say doing a brilliant job in these covid times.

We paid £130 for one nightI to find a hotel that appeared to be running for the benefit of the staff rather than customers. Restaurant closed at eight, couldn't use stairwell most convenient to room. Instead had to walk up and down multiple flights of badly signposted stairs to locate room. Disinterested staff. Breakfast was inattentive table service, wrong juice delivered, not asked if we wanted anything after pastries desolately dumped on table. Waiter didn't return. And neither will we. Shame.

Looks very impressive from the outside, but how this hotel sells itself being 4 stars is a mystery. Checked into a stuffy room paying extra for a larger bed (two single beds pushed together) with windows that hardly opened onto a noisy road. Noticed that besides the kettle there where only two paper cups with a just a couple of tea, coffee sugar etc. No glasses, spoons etc. Later queried this with reception & told they didn't leave porcelain cups or glasses in rooms due to covid? Understandable, but then more than happy to serve me drinks in the bar so don't understand there position here. The bathroom had cracked tiles, paint peeling off doors and dirt in the sinks and walls. The shower was pathetic with water just about dribbling out. Stains on the carpet and how they have the cheek to charge over £100.00 a night is laughable. Avoid room 72 as on top of the hotels own car park so noise with metal games opening and closing and if you do book in advance for car parking double check as they “forgot” about our advanced booking. Luckily we where only staying one night, and would avoid eating in the conservatory as again dirty. Clearly they had been doing Maintenance work as the dust from drilling was still on the floor alongside the dead house plants which sums the place up as clearly no attention to detail and lack of care. Again this is a 4 star hotel???? Bought these points to the receptionist again when departing who really didn't care and said that we had already paid in advance - lesson learnt there! Salisbury is a lovely city, but avoid the Red Lion and hope from the photos the hotel management look into this.

Booked a room with shower. On arrival on Mon 14th June, room 30 seemed OK. The following morning tried the shower, but it didn't work. Would never work. The temperature regulator had been removed and the water supply turned off. When I spoke to receptionist, she wouldn't make eye contact and tried to change the subject. This hotel deliberately and wilfully allocated a room without a workable shower without notifying us. If you want to be disrespected and treated with contempt go here. If not AVOID!

A tacky dated dark room...noisy from the street below and the bins which were regularly filled late into the night..sheets to small for bed and stained. The whole hotel appears tired and as if no money has been re invested into it for a very long time.

A large group of us had afternoon tea yesterday at the Red lion. The food was lovely, a good selection of cakes and sandwiches and tasty scones. The gluten free food was equally plentiful and we all went home with leftovers. There was a selection of teas and milks and also coffee and we were told just to ask when we wanted more. The waiting staff were very attentive and nobody rushed us to leave; we had a really enjoyable afternoon.

I took a friend for afternoon tea at the Red Lion. A lovely courtyard and setting, but how disappointing was the afternoon tea. A poor choice of common teas, No hot water to top up the teapots, the cups were plain and almost chunky, the sort you might buy at Tesco's, the thick sliced white cottony bread may also have come from Tesco's, the butter didn't taste like real butter nor did it look like it. The cheese I ordered was sort of precut squares, the ham was precut thin tasteless stuff. Only 3 sandwiches each. Let's move onto the cakes, they were presented on a boringly plain cake stand, the cakes were jostled on the stand with some of the raspberry decorations missing. It looked like a blob of lemon curd in a pre bought tart case, I think they should have made a lemon custard at the least. But I must say, the scones were good. The jam was in little jars which you can buy in the cash and carry, the Cornish cream also the same. It was all very disappointing, not the dainty affair it should be, all just plonked on and apart from the actual scones, it all seemed as it had come from the supermarket. This is just my honest opinion. I would not return. But it looks a nice hotel. The waiter was very attentive and polite. Lastly, I would have been nice if the hotel could ban people from smoking at the tables, I know it was outside but someone smoked 4 cigarettes on the table next to us while we were there.

The hotel is fine, it is a 3 stars hotel. Breakfast you can avoid if you can, no worth. People are as useful and nice. Great courtyard. The shower was not working Bed for my daughter was very hard, I have been charged twice and still disputing. I don't think we will go back again

We stayed recently and whilst the room was OK it definitely wasn't a great stay. There was rust on the shower rail and black mold under the handle in the bath. The bathroom floor was stained with a strange red colour and the fittings were tired. The room was big but tired, it needs decorating. The facilities were lacking, even with Covid, there was no care with tea, coffee etc.

I stayed at the Red Lion for the night of 27/28 May 2021. Because of the pandemic, there were few guests, but the hotel was fully booked for the Bank Holiday Weekend after my departure. The Red Lion is an excellent example of the “Best” in Best Western: centrally located, historic and picturesque (photos of the exterior and the courtyard). The staff – all new after the pandemic – were friendly, understanding, helpful and humorous. Because the Red Lion is old, the rooms are, I suspect, far from uniform. Mine, no. 22, was spacious, clean and quiet. The decoration was tasteful, making good use of older elements, notably the fireplace (photo). The bed (photos) was comfortable, but the luggage holder (photo) was too small, especially as the clock/radio had been placed on it. I forgot to tell the staff that the clock was still set to GMT, presumably because of the pandemic. I tried to change the time myself, but the button labels (e.g. “dock” [NOT “clock”]) were meaningless without an instruction booklet. The wardrobe was more than big enough. The desk area was also big enough, but not the desk (photo). The WiFi was easy to access. but the lighting was barely adequate. The bathroom (photo) more than adequate, with a generous supply of hot water. I booked the dinner, bed and breakfast offer and was glad I did so. The dining area was varied (photos), and so were the menus. Just about all tastes were catered for at both dinner and breakfast. A copy of the breakfast menu is attached.

I will start by saying that every one of the staff were absolutely lovely, the room was very nice and the meal we had there was well cooked and presented and good value for money. Its an old, quirky hotel and had some charm which is what we were looking for however it is a bit shabby in places though it looks like work is being done to improve the hotel. Would we stay there again? Definately yes.

Having compared photos of this hotel with others in the area it looked the best by far. Hotel bedroom was clean and comfortable and staff were absolutely fine. That's were it stopped. The rest of the hotel was shabby. Doors on bedroom doors were scratched and scuffed. The reception area is a disgrace, electric wires hanging down in the corner does not create a good impression. Very disappointed.

My 17 year old son is based at Larkhill as he is in the army, we had to drop him back off and had to book a hotel stay due to distance from home. We had booked into another hotel and I had rang to confirm that it was OK to stay due to travel restriction, they said it was fine. On arrival I was told I wasn't allowed to stay and my letter to travel wasn't good enough (direct letter from army) after trying to argue my case I decided to leave. Walked over the road and found this little gem. Kieran on the desk is a credit to your company. He checked our letter and checked us in with no issues. I explained that I had to fetch my other 2 children as they were too young to be left at home alone. Booked into room 61 and it is spotless. I cant thank you enough for saving us another 6 hour drive home. Thank you

As a key worker I did not have a choice of where to stay during lockdown, but consider myself extremely lucky to be booked into the Red Lion. It's like a home away from home- everyone is super friendly, very accommodating and helpful and have gone out of their way to make me feel welcome and as comfortable as possible. For anyone staying in Salisbury there is no place better.

My experience at The Red Lion was not a positive one, firstly upon booking I was greeted with a phone call from a rather stern receptionist demanding documents. ‘No thanks' for booking my stay at their apparently four-star hotel. Now, I know during this third lock-down, we are only meant to be staying at hotels if you are moving or for urgent work purposes and I was moving. I am happy to provide evidence to a degree, but rather stern receptionist wanted solicitor documents, which as I pointed out had nothing to do with the Red Lion, they are not the government and surely this breaks GDPR rules? I sent her a letter from my new residence about my booking, apparently this was not enough, I still needed more evidence, solicitor evidence apparently. ‘What solicitor evidence', I probed, she was not sure. In the end I had to get a letter from my landlady. Now, whilst I understand this isn't ordinary times, this could have been handled with grace, isn't this a four star hotel, shouldn't reception been a bit polite? Anyway, I finally got into this four start hotel, unfortunately lifts were not working and the hotel had blocked off the easy entrance to my first floor room for staff only (why do staff get to use the easy entrance?), which meant I had to carry four heavy moving bags through a rat warren to get to my room, when I could have taken one flight of stairs directly from reception to my room. My room interiors were fine. However, on further inspection the window was broken and kept opening, I noticed that there was a coffee stick system being used to try and jam it closed, but this did not work and it kept on opening. My lovely neighbour upstairs was also very loud, lots of loud walking very early or late at night and my lovely neighbour liked to play his TV very loudly, it was so bad one night that I had to call reception to ask them, to ask him, to turn it down. I was greeted with the same stern receptionist, who wanted me, the guest to go and ask him to turn it down, apparently it was too awkward for her to ask. Eventually I persuaded stern receptionist to call my neighbour! Breakfast was also a bit hit and miss, some mornings there was no yoghurt, fruit or sauces and on my last day no muffin. To top it off, on my last morning, I received an email at 10:30 accusing me of running off without paying my bill. I was still in my room packing and check-out was at 11:00….

2020 was not an easy year for everyone and our house move was not easy. We are a military family and we moved from Scotland to England (post lockdown 1) I should also mention we have 3 children under 3. The staff, the room and the service at the red lion was very excellent and a very welcome reception from an arduous journey. The room was beautiful and perfect for a large family. Very clean and had everything we needed. The food we ordered (via room service) was fantastic. We had a very restorative stay after such a long arduous journey during a difficult time. I cannot speak highly enough of the staff and service of the Red Lion. Would highly recommend.

I ordered afternoon tea for Mother's Day. The receptionist was very helpful. The afternoon tea was delivered 12pm on time by a very jolly man. My mother was delighted and amazed at what she received. There were lots of delicious chocolates, cakes with fresh strawberries, scones and sandwiches. It bought tears to her eyes. I am so pleased I choose the Red Lion to help in these difficult times and on such a special day. Thank you so much. Highly recommended. Thank you again. Simon.

Having looked for somewhere that delivered Afternoon Tea ( a gift for my Grandmother), I came across The Red Lion online. The menu looked delicious and very appealing but noticed they only delivered on weekends. I contacted the hotel to see if there was any possibility that they could deliver mid week for my Grandmother's birthday, the lovely receptionist looked into it for me and got back to me the same day. The chef and delivery driver were more than happy to do this for me. From start to finish, the staff were more than accommodating and went above and beyond, even adding a birthday card in there. My grandmother was absolutely delighted with her afternoon tea and thoroughly enjoyed it. I would highly recommend this hotel and it's excellent service and hope that when things get back to normal will be able to visit myself!

A very good experience in spite of all the restrictions due to covid 19 . The lack of atmosphere was a disappointment,but not down to the hotel of course,everything was done to keep us safe .Special thanks to Dawn and all the restaurant staff ,can highly recommend.

An old-fashioned hotel in a convenient location in the centre of Salisbury. My room was quiet and comfortable with a modern bathroom. The decor in the communal areas of the hotel is showing its age and the atmosphere feels rather institutional.

We have stayed at the Red Lion many times, and always have a brilliant first class stay. This 3 night stay for my Husbands 50th was superb in every way. We were given our favourite choice of room, very spacious and very clean, and Dawn had arranged a birthday balloon and bag of goodies. We were lucky to be offered room service breakfast which was excellent and exactly to our requests, and carried up 2 steep sets of stairs and across the courtyard. All the staff are very professional and friendly. Our other 2 breakfasts we had in the main restaurant and were delicious. Fabulous and thank you so much to Dawn and the whole team. We will look forward to returning in the New Year

It is my daughter's birthday today & we wanted to give her a special treat as she has been working so hard for the NHS during the Pandemic. Because of the Covid-19 restrictions, we arranged via Reception for a cream tea to be delivered to her home (she lives in surrounding area) Reception staff were very helpful in arranging this treat which was delivered this morning - my daughter is delighted & said the treat consisted of a selection of small cakes, a large scone, pot of jam + clotted cream, a muffin with a candle & a selection of individual teas. Thank you to the staff for making her birthday extra special.

I had a lovely quiet room with a 4 poster bed which was very comfortable. The hotel has lots of character and was a fascinating building to live in for a couple of days. I parked in the car park behind with a 24 hour ticket and there were no security problems with this. The staff in the hotel, especially Dawn, patiently made time to explain all the details to me even though they were stretched for time - there didn't seem to be many staff working there due to the pandemic. It was lovely to be within walking distance of the city. I would definitely stay again.

Comfortable room, but we knew it would not be serviced during our stay. Other hotels manage to do it. We ordered towels & beverage refills every morning, & they were delivered promptly. Good location, car park a short walk away. Plenty of options for lunch & dinner nearby, so we only had breakfast at the hotel. Bar was shut. We checked the prices with several booking organisations, as well as B.W. central booking. However, by booking direct with the hotel we got a proper breakfast (instead of grab-and-go), and free parking at the nearby municipal car park - both worth a lot of money & the price was almost the same as others we were quoted.

We stayed here for our second anniversary as we were kindly offered a all inclusive stay for previous bad experiences and to be honest we went in with very low expectations. We were proven wrong. We were given the Seamstress Suite which is an absolutely stunning room anyway so we were pleasantly surprised. Dinner that evening we were offered a seat in the lounge or the Vine restaurant which was a great option to have. I had the smoked duck salad to start which was delicious. My husband had the roast duck which he throughly enjoyed. I had the 8oz sirloin steak which was just melt in the mouth and the triple cooked chips were stunning. Desserts were delicious the cheesecake was beautiful and the Apple and Blackberry crumble was lush although I wish I was able to get custard with it the Vanilla Ice cream was still lovely. We were served by Kieran the deputy manager at dinner he was friendly, chatty and attentive. Breakfast the next day was lovely the only problem was the mushrooms were very peppery which put my husband right off of his breakfast and because of Covid restrictions the way they were serving (table service rather then their usual buffet style) ment things were abit slower and very busy so we were unable to let anyone know about the breakfast issue immediately. However we let the staff at reception know on checking out and they informed they would let the kitchen staff know

Thank you to the man on the street who directed us to the Red Lion last Wednesday! What a find, 800 years old and built to house the architects and builders who built Salisbury Cathedral! Also 800 years old this year but all celebrations cancelled due to covid sadly. Food is not the best ive ever eaten but the location more than made up for it and the waitress was so helpful. Very olde worlde would highly recommend and the trees and shrubs outside so pretty with their Autumn colours.

We were travelling to the Isle of Wight from Yorkshire for my daughter, a fast visit, an hour on the Island but wanted to move away from the south coast to stay overnight, we had last stayed at this hotel 40 years ago, so it was ideal, nothing much had changed, great courtyard and historic building. When we arrived at the room we both wanted a shower being on the road since 5am, unfortunately there was no hot water, we contacted reception who said they would sort it immediately, unfortunately they did not, so a wash in cold water was all we had and a shrug with a "sorry" on leaving, the restaurant staff were lovely but we left feeling uncared for..and dirty.

As you walk through the vine covered courtyard, your spirits are immediately lifted, its a lovely place to sit, especially in the sunshine. Our room was across the courtyard at the back of the building overlooking the car park. The hotel says there is car parking but its insufficient for the size of the hotel but as mentioned, there is one directly behind the hotel. Our room was up some stairs, there was a “lobby” with a chair then a really nice bathroom down some steps. The bed was comfortable and whilst the window overlooked an unattractive car park, we got a good night's sleep as it was quiet. We didn't have breakfast here and we didn't dine in. I liked the courtyard entrance which was enrobed in vines with scattered tables and chairs to sit and enjoy the sunshine. I would definitely stay here again, people with mobility issues might struggle to access the rooms as it is a very old building. The standard of the renovations was very high and made the stay most enjoyable, the shower was large and powerful.

We stayed in the Seamstress Suite for 3 nights, great accomodation, quiet and cosy room. Had lunch a couple of times and breakfast each morning. Food was good and always served with a smile. Very friendly staff who did their very best at an extremely difficult time with Covid to deal with. We did hear a few other guests moaning about service who no doubt do not understand that businesses are trying to deliver a service often with reduced staff. We are in the middle of a Pandemic and it's a shame that the group of four Women sitting in the courtyard who rudely moaned at the staff about the time it took to get their lunch bill and who then sat there chatting for a further 20 minutes once they had paid.

A delightful old world hotel, right in the city centre. The service was good and cheerful. Meals of very good quality. We stayed in the front annex on the first floor facing onto the main street, but were not disturbed by the City noise and bustle. Car parking was on the municipal site next to the back of the Hotel which was fine - tip if you want to get a space in the Hotel car park book it early. Enjoyable stay - highly recommend it - would stay there again.

I met my sister here for lunch. We had booked a particular table in the court yard but when we arrived someone was sitting there. Therefore we sat inside. No atmosphere, we felt like we had to whisper. The service was non-existent. 3 other customers were also complaining about the service when we could not find anyone serving! Several times I had to go and try to find a waiter to ask for a dessert menu, to clear the table and finally to get our bill. It's a great shame as the food itself was good and it's a lovely building with a great history but I would NOT return as the service was so poor!

So this is a zero star for me really. Checked in expecting a gorgeous room such as the ones advertised on the website. No mention on rooms which haven't been renovated. We open the door and find an old grandma's bedroom. It even spelt stale, damp and horrible. Pictures below are some of the actual rooms along with the new from website. There is no mention that you could get an unrefurbished room. Asked for a refund and told that a manger would ring me but against cancellation policy to refund. We did not stay it was that bad and had to travel all the way home.

I could not fault the friendly staff and the service we recieved. Our room was an attic room with plenty of character. A beautiful old building, a must see. Right in the centre of the very picturesque town. Would definitely come here again

Such a lovely hotel perfect location for the town centre cathedral and restaurants. The rooms were so clean comfortable and really well equipped. A little challenging finding your room due to Covid and one way restrictions but so worth it. Lovely courtyard as you come into the hotel. Easy check in and check out would stay again and recommend

Lovely old building with a peaceful courtyard in the centre of town. Close to amenities and very reasonable. The charm of the building displaying its evolution over 100's of years is very quaint, with open panels within our room showing historic paintings and even a 1632 signature on the plasterwork. Our room had a 4 poster bed which was very comfy.

I've titled this because when we booked it we were under the impression that we were staying in an "olde worlde" pub. Having said that we weren't overly disappointed because the hotel is in a good location in the centre of the City. A few minutes walk from the hotel is the Cathedral, a nice shopping centre and a good selection of bars and restaurants. Room was very comfortable and quiet so a good night sleep was had, great bathroom and facilities, a good breakfast was also provided. We got a good rate for the room, whether that was Covid-19 related or not, I'm not sure but parking is £15 a night, not the cheapest but certainly secure and so what price peace of mind!

We stayed 1 night in the Red Lion as we are visiting a few different places and enjoyed our stay very much. The staff are very accommodating and the hotel throughout was very clean. Our room, a double, was big enough, spotless and had all items such as tea and toiletries in secure bags so we knew nobody had touched them. We had a package which included a bottle of prosecco/breakfast/dinner and we paid for parking. This cost us £124 including parking and was a bargain. The dinner was 3 courses and they even brought out a happy anniversary cake with candles for both of us which was a nice touch. Breakfast was very well presented and the young man serving us couldn't do enough for us. All in all a lovely safe stay and I would recommend this hotel.

The staff were excellent, friendly and helpful, the accommodation was a clean and while the photos of the outside look very inviting the inside looks very tired. The bedroom was clean and all compliant with Covid 19 guidelines. The one disappointment was the lunch and dinner menu (both the same). If you want a burger and chips, fish and chips, chicken and chips, chilli and rice your OK but if you are there for more than one day go out for a meal. This may be a best western hotel menu but it could be made so much better

We popped in on the off chance as we wanted a quick bite to eat before heading back home. First, there was no attempt to take our details for track and trace, no temperature was taken - we were just shown to a table in front of the fireplace. The seats were of the ‘lounge' variety and so as we sat down the table was just below chin height! After quite a while, we asked for a menu: we got two - one for drinks and one for food, so we had to share. There was little available for a vegetarian: soup or salad! Again, time passed (as did the staff) and we had to ask to order. Again we waited: were they visiting India for the tea and Columbia for the coffee? The pots of tea and coffee eventually arrived - no milk. Again we had to ask for what should have automatically been served. The tea and coffee were slowly sipped and still the food hadn't arrived. Eventually, the food arrived - just in time for us to reorder more drinks! Guess what - when the coffee came, there was no milk!! There really isn't any excuse; the dining areas weren't busy. I'm sorry to say the staff just seemed clueless, polite but clueless.

Although we were at least able to eat without booking on a popular "Eat out to Help out" night, we were only offered a table outside when there were plenty of unused and reserved tables inside. Food was pub grub, pizza was dry.

Visited yesterday for afternoon tea which was amazing how ever the service was lacking as there was confusion when we arrived for our booked time eventually we were sat and brought out our tea and coffee but not asked or given sugar for our tea with not many staff around I had to find some then came the after noon tea and looked fantastic and tasted great however did have to ask for an extra pot of clotted cream like one is enough to share lol over all food was great service poor but did throughly enjoy the food

We have just spent a week at the Red Lion using as a base to see the sights in the area. Covid has meant changes and the hotel coped admirably. A sensible and easy to follow one-way system, all staff wearing face masks, hand sanitation points at all entrances. Staff exceptionally pleasant and helpful - everyone from reception, breakfast and bar staff doing their best to ensure we had a good stay. Room was spotless on arrival, fresh linens/towels delivered and left ooutside room on request. Easy parking just around the corner included in our room rate. We will definitely return when back in the area.

We stayed her last night in the seamstress suite we have been coming here for 7 years as we absolutely love it ! But this is our first trip here since COVID and have to say the staff were absolutely brilliant! Especially the young man bringing us our drinks I didn't get his name but he only started working here in January! He was amazing with a smile and bent over backwards to make our stay special ❤️ Food fantastic super clean highly recommend to anyone looking for a friendly place to stay in the heart of Salisbury can't wait till we return again ❤️ Xx

Room 86 right by the lift on 2nd floor, very comfortable & quiet. Excellent waiting & reception staff. Easy check in & exit. Hotel decor rather odd & all rather gloomy, with a nod to the long history of the building. No fresh fruit @ breakfast & hardly any fresh veg at dinner, otherwise meals were good & efficiently served. Overall excellent value for money, will return.

The Red Lion in Salisbury was our first hotel after COVID restrictions and we felt entirely secure during our stay. The anti virus measures were extensive and excellent. There were sanitizer points throughout the hotel, guests and staff wore masks in public areas, there was a one way system throughout the hotel and check in details were completed via a QR code remotely once we got to the room, with reception calling to ensure that there were no issues with it. Reserving the room online was very easy and straight forward. The price was very reasonable. The Red Lion's communication before and after the trip was excellent. Housekeeping was really good, with disposable items likely to be touched and left behind but hard to clean bagged, such as tea and coffee supplies and toiletries. All the staff we met were polite and helpful and keen to make our stay a good one. The location of the Red Lion is excellent, close to the city centre and cathedral, and it has a nice courtyard you can sit out in. It appears to be an old coaching inn, so parking is behind the hotel in a public car park and costs £10 for 24 hours, a pay and display permit can be bought at reception. There are a few spaces at the back of the hotel that cost a bit more. Checking in and out was very efficient and quick. We had breakfast in the dining room, our order was taken at the table and the standard very good, but the range was not the same as advertised on the website. We were seated at a socially distance and the staff wore masks. . Our room was large and comfortable, with twin beds. We got a good night's sleep. The room had a good amount of wardrobe space, TV, but the Wifi was a little slow on occasion. The bathroom was large with a shower/bath and large mirror. There was no air conditioning and as Salisbury was very warm during our stay we had to keep the window open, which faced out onto the street and may disturb a light sleeper. We were in the annex towards the back of the hotel, up a flight of very steep stairs, which may be problematic if you have a large amount of luggage or mobility issues. If you are looking to stay in Salisbury I would recommend this hotel.

The singular rudest receptionist I have ever come across, genuinely absolutely astonished.I even gave the lady a second opportunity to restore the interaction and she was rude a second time. I would definitely not go back due to the experience. A great shame because it is a beauty of a venue but customers are clearly not valued which seems really odd. Would not recommend.

We are on a bit of a road trip currently and this is the best hotel we have stayed at by a mile. I rang the hotel before arriving to sort a few things and they were helpful and polite. We booked a parking spot which is definitely worthwhile because there are only a couple of spaces. The room was wonky and full of character but still managed to be comfortable with a modern bathroom. It was quiet and I got my first uninterrupted night's sleep of our whole trip. It does look like there were some rooms in a more modern extension at the back. We had booked a table in the restaurant which was very quiet. We had arrived late having driven up from Southampton so the waitress came out just before the kitchen closed to make sure we got some dessert which was appreciated. It would be nice if there were some draft beers too. We had a quick breakfast - we were offered hot drinks and juice and had some nice poached eggs on toast. It was served quickly. A very short stay but a nice one.

This has to be the most overated hotel with the rudess staff I have ever stayed in, in 50 years of travelling. You would think that due to the sad circumstances that must have affected Salisbury and to the general world wide virus restrictions and clamp downs, that hotels would try even harder and most do in my experience BUT not this one. Its very noisy being next to the main road and a pub, so the tranquil look of the courtyard becomes a different experience when after opening the windows in the evening as their is no a/c or fans in the room. This was an upgraded room supposedly but despite booked for two there was just one bath towel, and one hand towel and one tiny round soap tablet, several teabags (one of each type) one paper cup and spoon. I was told that during my 3 day stay no staff would enter the room but I was given large plastic bags to keep things tidy I assumed? After checking in I was told that anything required more than supplied there would be dealt with on a as required basis! I checked in for breakfast after a very difficult night due to the outside street noise and revellers. I asked for a full English breakfast and was given 1 egg, 1 sausage,small piece of bacon, and some tasteless beans oh yes 1 slice of toast, I was not offered any juice although I did see on my exit someone drinking an orange juice. The charge was £10 for this experience inc. tea or coffee. I never went back in my 3 day stay as anywhere is better than that. But on my final escape from 'The Red Lion' I was charged twice for this breakfast but refused a paper invoice for the whole stay at this establishment even though they had printed it out and told although I objected it would be sent, over a week later I have never heard from them again. The younger ladies there are so rude it is like sitcom, they are obviously not trained and nobody there has any respect for the most important consideration the CUSTOMER, just a small point. Parking is a joke there with probably only six spaces available so you have to park next door in the public open car park. I discussed with another client there why there are A.A. 4 stars outside on the wall in the street, is this a fault of the signwriter or perhaps it was once many years ago? Its appalling and goodness knows what tourists from outside the U.K. think of this place, in a most beautiful city that so desperately needs the business.

stayed for 4 nights. All staff brilliant and really good social distancing measures in place. Needs bit of tlc in rooms but apart from that good hotel, from a seasoned traveller for work. Will book again

We spent 2 nights here a couple of weeks ago. The staff were extremely pleasant and helpful, notably Dawn, Jade and Sam. Their COVID precautions were appropriate and very reassuring. Whilst we appreciate that this an ancient property, we found that the decor of our suite, particularly the bathroom, was tired and dated. Common areas were also in need of an update.

With my wife, we just had the most amazing wedding. We did not get what we wanted due the current COVID-19 restrictions in place but the staff where more Than helpful and willing to make our day special. Our family enjoyed their stay as well. Beautiful and romantic place. We would alSo recommend the afternoon tea. We had it in the past and this a pretty place to do it.

The perfect accommodation for a dawn tour of Stonehenge and Salisbury Cathedral. It is a beautiful and terribly old building around an enchanting courtyard. The staff and facilities are first rate. Friendly, very helpful and efficient. My suite was comfortable and I did not require anything that was not already provided. I was concerned that the current covid-19 situation might cause some difficulties or annoyance but, although the best of standards for social distancing and cleanliness were maintained, there was no inconvenience. This is the perfect staycation spot. Also book a special tour into the heart of Stonehenge at dawn. You will never forget it! then back for breakfast at the Red Lion. Perfect!

Had a three night stay as a break after house arrest and it was excellent. The hotel is so close to the centre of the city but not noisy. The courtyard on a nice day is just superb to relax in, .I spent at least 3 hours there on the first afternoon taking tea or lager and reading. Just lovely while my wife did the nearest shops and the square for a recce. Nice dinner, despite a bit of a limited menu at the moment..probably classed as good quality pub food, well served and in a nice olde worlde restaurant. We loved the timeless atmosphere of the public rooms downstairs. The room, a superior classification was neat, modern, and large though the room service was limited because of the lockup situation. We had all the help we could wish for from a very pleasant staff.....they were without exception so pleasant and obliging. The whole hotel was obviously well managed for the times and it was almost possible to think all was normal. Breakfast excellent all round. The hotel is superbly situated to see the lovely city of Salisbury..we roamed all over ,even to the water meadows and Constables view. So very calm and peaceful by the river. There is so much to see in Salisbury even without the cathedral which we have visited several times before. Our overall impression of the place and the stay was excellent and on the Sunday evening the chef even produced a lamb dinner with one of the best tasting gravy/jus I have ever had. All in all , superb for its value and the staff. Would very happily stay there again. Thank you all at the Red Lion. Terry and Jean Langford.Milford on Sea, Hampshire.

Visited this hotel last week after spending some time in Cornwall and Oxford. Plan was to visit Stonehenge on way back to Scotland so after some research decided to stay in Salisbury and really liked the look of this place so we booked the Saturday night to visit Stonehenge on the Sunday. We arrived to check in and with the sun shining on a beautiful warm afternoon the courtyard of the hotel looked absolutely stunning, the cream teas also looked amazing too. We were too late to book parking however there is a car park 3 minutes walk from the hotel and there is also a drop off area right in front of the hotel so we unloaded and went to check in. We had booked 2 executive king rooms and the rate was incredibly reasonable in comparison to other UK hotels in my opinion. We booked one for me and my 8 year old son and one for my wife and 12 year old daughter and this worked out cheaper than the family room. Girl at check in was lovely ( Jade I think her name was) we were a bit disappointed at first when she informed us that they had a problem with one of the rooms and they couldn't give us rooms next to each other, however she informed us that if we didn't mind being at separate ends of the corridor she would give us an upgrade. It wasn't really a problem for us so she informed us that she would give us the best room in the hotel, which is the Seamstress suite and there is a picture of it in the reception area. To say that the girls in the party were delighted is an understatement! So we got keys and went to rooms, the boys executive king was also fabulous and we also got the one with the roll top bath ( 49) so lucky us. Girls went to the suite after a bit of searching and we joined them and it was fabulous , girls were delighted and my daughter didn't want to leave it. We went down to courtyard and ordered drinks and had a look around and we were so impressed with the hotel in general that we immediately went back to reception and asked if we could stay another night , we would have been more than happy to take executive kings as planned and weren't expecting upgrade again but amazingly were given the same two rooms for the same rate of our original booking ,outstanding, and again the girls were delighted . This hotel is was a 13th century coaching in and some of the rooms and architecture was outstanding , what an experience . We had the breakfast and it was absolutely delicious and they were generous with the portions too. On the Sunday evening we had dinner in the courtyard and the portions were huge and the foot delicious . Staff were great too. Overall it was a wonderful experience in a brilliant hotel for a great price, if you get the opportunity and you are going to Salisbury you MUST stay here . Just to add Salisbury and Wiltshire in general is absolutely beautiful, I can not wait to return.

The booking process was great and our room was upgraded during the call. The hotel is very old and whilst our room was large it was old fashioned. It was however very comfortable. The shower was inadequate and feeble. Parking at the hotel is convenient but expensive. Our room was so hot but fortunately there was a fan which we left on all night.

We booked this hotel on booking.com and thought it looked lovely and modern from the photos. When we arrived the room we was given looked nothing like the photos, the room was old and dated and had a smell of damp. When we spoke to reception, they moved us to another room as we explained this room looked nothing like the photos and wasn't what we had paid for and the receptionist was very helpful. The hotel was poorly stocked as there was no complimentary water in the rooms, the bar had nothing on draught and had ran out of lemonade which I had to go and buy myself. On the second morning, we came to make a cup of tea and realised we had been given out of date milk and biscuits. Breakfast was ok and we didn't release parking was £15 a night. The stay was very disappointing after reading good the reviews previous.

Wonderful service in these difficult times. The staff were very helpful and understanding. This complimented our family gathering. Our needs varied from 13 yrs to 84yrs but all were catered for pleasantly and with understanding.

I've had an excellent stay at the Red Lion. Although it is a surreal situation with lockdown, limited to key workers, and areas such as the bar, restaurant and lounge off limits to guests, the staff have been exceptionally warm, welcoming and efficient. I'm sure after the 4th of July it will be a wonderful experience. It's a historical and well-preserved hotel, in a beautiful setting with comfortable rooms, and history incorporated everywhere. It's in the city centre just minutes away from the Cathedral, the twice weekly market, and many cozy looking pubs, which start re-opening soon.

I stayed here for one night in March for a business trip. The hotel is in a great location central town and has on site parking for an extra £15 per night which we hadn't realised wasn't included in the booking so do check. The rooms are very dated but clean. The food was average pub food but also had a good variety. I wouldn't stay here again due to the noise throughout the evening I was above the Garden and people smoking and opening and closing the doors late into the night I didn't get much sleep and had to be up at 5 so for a work trip was not ideal. The staff were very very attentive and polite.

Salisbury is the most wonderful city to visit & explore - I lived here for four years & get excited each time we return! Hotel staff were wonderful, going the extra mile to ensure we enjoyed our stay. The hotel is well placed for access to the cathedral, museum , shops & numerous eateries. The appeal of the hotel was it's history & it's quirkiness, with unique room layout. On booking we were offered parking for our vehicle at £ 15.00 per night - a real bonus. There was public parking next door to the hotel too. We enjoyed a brilliant weekend here with family & friends to attend a special event in Salisbury Cathedral. We would certainly book to stay here again!

I stayed two nights as I was attending a wedding at the hotel. My room was a bit small but was clean and warm. Only problem was that twice my key had to be reprogrammed and one time the lock was replaced. All the staff were very friendly. Breakfast was fine. The location is excellent as it is very close to all the sights of Salisbury. It is probably the oldest purpose built hotel in the UK dating from 1280. There are a lot of interesting objects around the public rooms.

It is supposed to be the oldest Hotel in Europe and at 800 years I suppose it is. We booked a car parking place at £15 and it was there. However, with a large car like ours it took some manoeuvring, to get it parked. The hotel inside looks very tried, typical our cold water tap was detached and we did not use it, in case we were flooded out. The breakfast was via buffet, which is OK if it was hot, these were not and by the time you reached your table to eat, all the food was tepid. The eggs were delayed, so by the time you got them, the rest of the food was cold. The sausage to put it bluntly was as tough as old boots. As we only paid £45 for the pair of us, you get what you paid for.

The hotel was very quaint, the room was nice, however the only downside was the shower! It barley worked, it was a drizzle and was very hard to wash my hair. The room was very hot. We had breakfast at the hotel, it was very good except the staff were very busy and it was hard to get tea or coffee. Overall it was nice and I would stay again.

Had the misfortune of having to stay here for work for a few months. The ceiling in the room I was in leaked repeatedly and was fixed with paint until it eventually collapsed at 2am. It was fixed with a thicker layer of paint. The mouldy dribble of a shower with a handle that was barely attached to the wall meant no showers for me until one night at 11pm the general manager wanted access because there was a leak in the room below coming from said shower. When it was “fixed” the power was marginally better in that it went from dribble to trickle. The hotel backs on to a car park which the staff and people leaving pubs use to congregate unfortunately it happened to be below my window so sleep was not something you could rely on. The food, well, I ordered a burger one night the bun of which had had the mould picked off in patches, however some had been left on what was left of the dissected bun but the chef clearly thought he could disguise this with an onion ring?! First and last time in my stay that I tried eating there. Overall it's a pretty building from the outside but inside is a filthy run-down time capsule that doesn't warrant any kind of star rating. I'd strongly advise visitors of Salisbury to stay at the mercure down the road.

Recent two day business meeting where we were very well looked after. Good meeting facilities, very cosy rooms and bar area. Evening meal and breakfast were excellent choice and quality. Staff were very accommodating and overall excellent value for money. Next meeting booked already!

Booked a twin room but on checking was given an upgrade to a superior twin. Room overlooked a side street but minimal car noise but some noise from the lift. Room clean and presented well. Parts of the hotel are very old so narrow corridors, a bit of a rabbit warren. All the staff we met were polite and efficient. Would book this hotel again.

The menu looked attractive but we were somewhat disappointed by the quality of the food given the price. The sea bass was nicely cooked but the accompanying veg and potatoes were lacklustre. Sticky toffee pudding was not really very sticky! Staff friendly.

It is a Thursday night and my wife and I are currently awake at 1 AM due to the noise from a nightclub that is vibrating throughout the room. I checked into the hotel and was told I had a “complimentary upgrade”, the room, number 29, is very pleasant and was described to me as a suite. The food was reasonable but the restaurant very chilly. Catering and bar staff were very pleasant. From midnight we were woken by a banging bass line which was vibrating through the fabric of the room - not coming through the window. I contacted the night receptionist who was very apologetic and told me I should have been warned in advance (which I wasn't). He said that he would have moved me although the only empty rooms were 30 and 31 which would also be affected. It now seems that my complimentary upgrade was a case of the hotel getting shot of a room that is known to be a problem. As a result I will be seeking a refund and will not be back.

The wife and I spent the night in this hotel whilst attending a Christmas party, the staff were exceptionally friendly and helpful. The room was warm and comfortable and we were very impressed with the breakfast. We would certainly recommend this hotel and absolutely choose to stay here again.

Lovely cosy hotel full of character. Slightly pricey on the bar but expected in hotels although unnecessary. Staff very polite & room very clean. Shower needed more water pressure but would go back again.

We stayed in this hotel for two nights we had lovely rooms we did not have breakfast but did have a Sunday lunch which was very nice the service was very good and drinks a very good price the bar had a couple of open fires which added a lot of atmosphere but sadly one did not work this was a shame the hotel is in a superb location for Salisbury the car park is very small and it can be difficult to park a car in it

Our check-in was friendly, quick and efficient. Our room was clean and warm, the beds comfortable with a choice of pillows. We had a fish goujon sandwiches and cider which were pretty good. The hotel is in a great location which optionable £15 private parking with free car charging if required. Problems arrived at breakfast time however with food quality. The food was cooked with massive incompetence. Potato "rostis" were still frozen inside, tomatoes barely cooked, baked beans lukewarm, vegetarian sausages curry flavoured. Like many of the reviews here, I would recommend eating elsewhere! I would return to stay.

We stayed at this hotel during our visit to Salisbury for 2 days, and are wery happy with our choice. Hotel is the oldest purpose-built hotel in England, and dates from 1333333. Hotel consists of a number of different buildings, not built on the same time, connected with each other. All the rooms are of different size, design, are furnitured differently and have different views. Old buildings were carefully restored and rooms have all comfortable amenities required. We were much pleased with our room and sleeping quality, as well as the genuine atmosphere of an old English Inn during our stay. Breakfast in the old dining rooms could not be better. During the day is possible to have a snacks and some easier food at the lobby serving, and in evenings there is a pub on the premises which serves food as well as drinks. We made excursions to the Stonegenge and Bath while staying at this hotel, which were comfortable shorter trips over the day. We can highly recommend this hotel.

Stayed with my other half for two nights. The suite was lovely, staff really friendly and helpful. Our case was carried to and from our room. The car park was teensy but we managed to park ok. The food is not good. Evening meal was not nice, we expected better given the beauty of the hotel. Breakfast was a let down, tasted bland and not nice. Would have preferred waiter service and to have tasty food?! We'd stay here again but wouldn't pay for breakfast and we'd go out for dinner for sure !

The hotel was within easy walking distance of the cathedral but apart from that we would have been just as happy in a cheaper hotel as our dinner options were not exciting (we ended up choosing haddock & chips!) and both my friend and I in separate rooms had problems with our showers. The hotel felt quite poky and maze-like.

Stayed here for a two day training course, lovely hotel room, if a bit dated, but very clean and quirky. The chef here has a talent, i had 2 evening meals, 2 breakfast and 2 conference lunches, and all ofvthem tasted the same, very bland and not well excuted, which is a shame, as the surroundings lend themselves to some good food. Stay at the hotel yes, but go out for meals is my advice.

On arrival I was told you cannot stay in the hotel car park unless pre booked. Of which I didn't see on the official website. The shower didn't work. They pushed 2 x twin beds together when I booked a double room. I was also put adj to the night club. Enough said

There was disconnect between what we booked on BW online site and what the hotel actually had available. The hotel tried to problem solve by upgrading one our rooms. However, the upgraded room didn't have a lift for my parents, who are older and have mobility issues. The property is lovely, and the team members are excellent.

We have been going to NYE events for 20 years, Red Lion Salisbury is the best yet, a friendly helpful welcome, spotlessly clean and comfortable rooms. Dinner was outstanding each and every course was superbly cooked and the service was excellent. Entertainment was great and midnight Champagne finished the evening off well. Breakfast was excellent with a great selection for all tastes and an unhurried checkout allowed us enjoy Salisbury for an hour or so.

We had the seamstress suite again, it's an amazing room. They serve lovely food, especially the breakfast. They have very friendly staff who are helpful with any questions.,All round lovely historic hotel with beautiful structure

Great team, I was staying alone this Christmas on a family visit, team were very welcoming and caring.ITravel a lot so I need to ensure efficient care and handling which the Red Lion team did so well.

I went for a Christmas lunch as part of a work part and the food was lovely. I booked to stay the night as plans were to go in to the town for the evening. Only issue was my room was right on the road and there was a lot of busy traffic and noise coming through the window, making it very difficult to sleep. If you had a room away from the road it would be a lovely nights sleep. Facilities were all there and very good.

Third year in a row at the Red Lion for our work team Christmas meal as previous years the three course meal was great tasting and good portions, staff were friendly and helpful and the atmosphere warm and festive. What more can you ask for?

We stayed overnight after a fabulous Trip to the pantomime . Comfortable bedrooms with a good mix of old and new . Bathrooms needed some updating but very clean . Disappointing breakfast - buffet style and ran out of everything with different bits arriving at different times. Disappointing as it was very busy and clearly well booked out . Otherwise an enjoyable stay and pretty bar

We met up with ‘old' friends yesterday in the bar at the Red Lion. Our friend had been there for many big family occasions from the early 60s onwards and had very happy memories of the place. Unfortunately, our experience yesterday was far from happy. Arriving a bit later than planned, we didn't order our food until about 1.30 and had to wait an hour for it to be served. We were mystified, as the order was very simple - two burgers, fish and chips and salmon. We were given no reason for the long delay, nor any explanation. Even when we asked how much longer we would have to wait, there was no explanation - just that it ‘wouldn't be long'. Did they have to go and catch the fish?? I ordered the fish and chips, which said it came with mushy peas. I asked if they could provide ordinary, garden peas, but that wasn't possible. Very strange. When the food did arrive, it was ok, but again, no apology for the very long wait. Maybe we were on the end of the lunch run, but our friend was so disappointed with the service, that he says he won't be returning ever again.

The Red Lion was the perfect place to spend the night whilst enjoying a weekend in Salisbury. It's in a beautiful historic building ideally located in the city centre. The room had everything that was needed (although a little dated in decor) and the bed was incredibly comfortable. Keep in mind, however, that the photos on here are of their premium rooms. The average budget room will be much smaller. Saying that, I wouldn't hesitate to stay here again if I were to return to Salisbury.

Great Location, room good, clean nice bathroom but the hotel lacks atmosphere. Breakfast was very poor on the three days we stayed we ate breakfast but on two occasions the buffet was empty or over cooked. The hotel needs a good shakeup! they need to focus on providing service. the restaurant was not open thankfully, also the room refreshments "tea and coffee" two tea bags if you are lucky. Every Bar and restaurant in Salisbury was busy! had to reserve a table where ever we went, excluding our hotel this speaks volumes. Yes it is the oldest purpose built hotel in Europe but they need to change with the times, the setting is great and with some fundamental changes it could be fantastic

Arrived to a room with 2 single beds pushed together and a lumps down the middle where they had been zipped. Rectified and given another room (credit where it's due but this shouldn't have happened in the first place when booking a double room expecting a double bed). Food dreadful. Not fresh, buffet style Premier Inn breakfast for £20 is a RIP OFF!!!!! Went to have a shower in the morning and discovered our towel had muddy, poo-like marks on it. Should have taken a picture but we just wanted to get out of there. No parking, have to pay to use a nearby car park which is not secured at night and walk with bags. Warm wine at the bar, literally just not put in a fridge. This is not a 4 star hotel, it's a joke.

Excellent hotel. Blind booked it. Didnt know what to expect . Absolutely stunned with room my parents stayed in and ours was amazing too. Out late at night and was a bit confused in how tobget back in hotel. That wasnt explained to us but it didnt change our experience. Absolutely amazing

Stayed at this hotel Sunday - Wednesday night on my own, for business. I didn't realise beforehand the lack of parking (there are about three spaces on a courtyard). There is a public car park with cctv almost right next door. Vouchers can be bought from the hotel for a discounted rate of £10 for 24 hours. There are a couple of spaces (on a meter) outside the hotel on a one way street where you can unload the car. The hotel itself is a mix of very old, with 60's additions. I was upgraded from a standard double to a room with a king size bed in the 60's bit. The room was very nice and comfortable, despite a lack of view. I had a nice large bath with shower over. The room was very warm (on 2nd floor reached by an old fashioned lift), despite me not having the radiator on. Had to open the window during the night, but it was exceptionally quiet while I was there. There's a nice lounge downstairs where you can have drinks in front of the fire, in addition to the 1220 bar. The fireplace looks authentic but sadly it was a gas insert rather than the real thing. I didn't eat at the hotel, so cannot comment on the food. I'd be happy to stay here again, particularly due to the location which means everything in the city centre is within walking distance. And what a lovely city it is!

We had the seamstress suite which is absolutely stunning, it's the nicest hotel room we've stayed in. On the first night the TV channels weren't working so the Duty Manager came up & fixed it, it was a simple problem but he was so kind. The staff that we saw were lovely & the hotel was possibly slightly shabby in the public area but that didn't bother us. It's a beautiful higgledy piggledy hotel right in the centre of Salisbury with parking you can book. I can't recommend enough. Can't wait to return .

My husband and I attended a wedding there today, firstly there is no parking you have to use the public car park at £4.70 for max 3 hour stay! We have never visited before so wasn't aware we could purchase a permit for £10 from the hotel which covers the day - despite asking a member of staff ! My husband ordered 3 drinks 1 half of lager half a coke half a lemonade, he got all 3 in 1 glass a glass of coke/lemonade and an actual glass of lemonade. When I went to complain about the barmaid stated my husband hadn't made himself clear and what did I want! £12 he was charged! The reception room had no heating if it did it wasn't on! Ultimately we left early I couldn't stand it any longer I was freezing I wanted a proper drink. I won't recommend this place for any purpose and I feel sorely disappointed for the wedding party!

I see on the TripAdvisor page that there is "paid parking on site." However, when we arrived late at night, we were told to go to the parking lot that was free from 8 pm to 8 am. So I got up in the morning to pay for parking after 8 am, but the maximum stay was 3 hours. So I was told by the morning staff that I should move it to another parking lot, where it was £8 all day. No one mentioned any parking on site. I wish we had stayed at the Mercure Hotel around the corner, because they indeed have a big parking lot on site. Parking isn't easy otherwise in that area. Street parking is only for an hour. As for the hotel, it is in a good location. It's an old historic building, with the scariest lift (think "The Shining") and meandering narrow corridors. The rooms were very comfortable, except for the bathroom, which lacked a shower or shower curtain (although there was a sign saying to please use the shower curtain when showering.) We had two rooms, so we used the shower in the other room, but it was terrible, and only had a trickle of water.

We have been into the Red Lion many times for a coffee or a drink in the lovely courtyard but yesterday we decided to have lunch there. The dining room is dull and dingy and lacks any atmosphere at all. The staff were pleasant enough, just OK. The food left a lot to be desired. The jacket potato with tuna was tasteless and only just warm. The triple decker BLT was aweful. Cold overcooked bacon, a piece of something that was supposed to be gammon, stone cold, limp lettuce etc. The whole thing was dull and uninviting. We will go to the Red Lion again for coffee or a drink but we will not eat there again.

My husband and I stayed overnight at this hotel after attending a concert at The City Hall. We arrived on Sunday afternoon, parked in the main pay & display car park behind the hotel and on checking in enquired about parking on The hotel premises only to be told spaces were limited and charged at £15 per night. Since the pay & display was free on a Sunday we left the car where it was! We had booked an “ Executive King Room” and took the stairs up to the first floor to find it, the decor in the public areas is tired and dated and the room, though perfectly clean and spacious was in a similar state. An uninviting tea & coffee tray with a very limited selection. In the bathroom a few cheap toiletries just plonked on a shelf. The shower was a trickle and the hot tap on the sink was the same. We decided to eat out and after a lovely evening walked back to the hotel, we got back at 10.30 and found two other guests waiting to be let in, it was raining by this time. Surely some sort of key for guests would be a better arrangement than leaving people on the street waiting for someone to come and open the door? We decided to have a drink in the deserted bar, the lighting was terrible, extremely bright lights, cold and no atmosphere. The barman asked me if I'd like him to “ stick the telly on?” We decided we would rather not!! Retiring to bed we found the bed linen cheap and the mattress saggy. Breakfast was good, we were down early and there was a good selection of hot food and a nice cold buffet, it was a help yourself affair and the waitress kindly brought us our hot drinks. The dining area for breakfast has some fabulous original features but again lacks any atmosphere and felt cold. Overall we found the staff friendly and helpful but would not stay again based on our experience. The Red Lion could be fabulous but looks and feels like a very tired and dated hotel struggling to keep going. Thank goodness it was one night only!

We stayed here for one night for our first Anniversary which was complimentary as there had been a fair few issues with our wedding when we had it here and apart from the room we stayed in we were left very disappointed again. We had the seamstress suit for the night and that was lovely. Dawn who is the receptionist (or was last time we were there) made some lovely personal touches in the room rose petals on the bed, bottle of prosseco, chocolates and a lovely card. We had dinner here in the evening and were disappointed that we weren't able to have a nice table in the Vine restaurant. My husband ordered the bangers and mash and I ordered the lamb shank. The sausages were juicy but lacked seasoning and flavour the gravy on both dishes was bland and to be honest I hate to say this but Wetherspoons does a better Lamb shank then the Red Lion and its cheaper. Breakfast in the morning was shocking. When we went down there was hardly anything out. There was a severe lack of communication between the front of house staff and the kitchen staff. The hot food came out in dribs and drabs so if you wanted to have a full english it took about 15mins to half an hour to get everything you wanted. What they really need is someone keeping a constant eye on the hotplates then letting the kitchen staff know when the food gets below a certain level.

Great stay. Central location. This is a very nice hotel and the staff are very helpful. In the room I stayed in was okay but a few very minor issues. Not enough to cause a issue. Some of the room facilities are a little dated

This is a city centre hotel, dating back several centuries. It was both comfortable to hang out in and really handy for getting round Salisbury centre (which was useful as it rained all weekend so we didn't want long walks to get anywhere). The age of the hotel showed in the windy staircases - if you have difficulty with stairs I would suggest letting them know so they can place you appropriately - but once we got to our room it was strkingly attractive. Room and bed were spacious, with a good-sized en-suite. Bar and lounge served good quality bar food, and the real ale in the bar was delicious. Breakfast was a good buffet, with friendly service. Thoroughly recommended, we'll stay there again.

The hotel room was a good size and perfectly clean however it was quite dated. We were on the main road and there was some noise, as I'd read the reviews Id taken ear plugs so didn't find this too much of a problem. Comfortable bed, good breakfast, excellent location. Not bad value for money. I'd probably stay again.

I was booked into this hotel by someone for an overnight stay. I was not up to scratch in any way. The bar is not at all welcoming. The room was clean but very very tired. Funnily enough, I slept very well in the comfy bed. Unfortunately the fire alarm went off at 12.30! Whilst I understand the safety aspects of a fire system, the lack of information once outside was astounding! We trooped back in after the alarms had stooped under our own initiative. We stayed for breakfast which was surprisingly good. The staff definitely could do with some customer service training! It was a bit like the curates egg - good in parts

This was booked for me whilst on business and it was delightful from the moment i walked through the courtyard dripping in virginia creeper. Full of character and history, and my room was a delight with a little sitting room, tea making area and windows onto the courtyard. It was just Lovely. The bathroom was a little dated but spotlessly clean, with a full size bath, good water pressure. Staff were attentive and helpful. Its in a great position, all in all a great find and such terrific value. Loved it.

Standard room adequate, but necessary to climb into the wardrobe if you want ed to use the full length mirror. Service for food in the 1220 Bar, very slow. Over 45 minutes for burnt burgers, in a sparsely populated Bar. Only one style of Gin available. (I thought Gin was currently "In". Cocktails not available.

A friend, who'd stayed here many years ago, asked me to take some photos for her so she could reminisce. So I decided this would be a good place for lunch. And it was. What an atmospheric setting. I think I might stay here if I'm back in the future. I chatted to local over the meal, discussing the upcoming Grand National - a subject on which I exhibited my total ignorance. Friendly staff and locals make such a difference to a visit.

The Red Lion is a regular place for me when working in Wiltshire and I can heartily recommend the Inn as a place to stay. The parking is a little limited and also has to be paid for, but the security of a vehicle on site is worth the cost when you consider that you are in the centre of a city. The staff are very good and the breakfasts are superb. The rooms are very well furnished and clean and airy.

Partner stayed in Sept: Lack of greeting, no tea/coffee offered at breakfast, scalding showers, disinterested staff lets down what could be a real gem. No invested interest by reception to even ask the basics "How was your stay" Please invest in some basic customer service training. Disappointing.

Very nice hotel, very ancient and ole worldly ! Reception areas and entrance very inviting and interesting ! Breakfast very well done and staff very helpful. Rooms was ok , clean and comfortable and quiet! We had a room overlooking the inner car park so no out side noise, can be a bit noisy on weekend from street noise . Best western needs to refresh the rooms a little as ours was a bit tired! In need of a little smartening up , wallpaper coming off in some areas and bathroom needs upgrading. Shame not to rate higher as it could easily be a much better experience with a little more money spent ! Trading on the old world charm only goes so far! The staff and the service first class!

Ok after reading some of the reviews was a little apprehensive. However was pleasantly surprised. Lovely room very clean, great staff, good breakfast. Really can't see what people are finding fault with. Yes there is noise from hotel over road but not that bad. Would definitely return if visiting again.

We loved the hotel, the ambiance was awesome, service excellent, food great location more than perfect. Only reason I don't give 5 stars is because due to the age of the building there was no a/c. We were not hot but slightly warm. This would not deter me from staying again.

I've done Stonehenge several times. This one for the kids so a 5am ticket to get inside the stones required a nearby hostel. We expect nice. This place is wonderful. The ancient stone courtyard for drinks when we arrived ended up being our dinner location. Drinks great, food excellent, service more than competent for a young staff, atmosphere unbeatable. Worth a detour as the Michelin says. BTW Salisbury is a delightful town. Good shopping a a great Saturday market.

Please avoid booking this place to avoid disappointment. Highly over priced and degraded services. Window shutter cannot be closed and room stinks badly. I will not recommend anyone specially with family to stay here rest is your choice.

What a lovely hotel and the staff were so pleasant and friendly,we also enjoyed the food and the room was excellent, we had been warned that our room would be able to hear the nightclub music, that wasn't a problem, it was the patrons leaving the place and the van of police officers that made the most noise, so inconsiderate, fortunately for us it didn't spoil the visit.

I have often seen the Red Lion while getting of the Park & Ride buses which stop opposite the main entrance and have always thought about going inside. Today, with my wife and daughter, I finally took the step into an incredible hotel dating from the early 13th century. It was mid-morning, so we only wanted coffee and, with a special promotion being offered, went for coffee and freshly baked pastries. Because we had a dog with us, we sat in the quiet and equally atmospheric medieval courtyard, but got glimpses of the interior while ordering and using the facility. There were some amazing carved fire surrounds and walls, as well as an impressive and very old grandfather clock in receptions. As for the coffee and pastries, the drinks were hot and the pastries light and fluffy. Only paying just over £8 for three people, we thought this was incredible value for the surroundings alone and, living 30 minutes away, this will now be our first stop for coffee on future visits.

The staff are really friendly and interested in you as the guest. The breakfast was quite average for a supposedly AA 4 star hotel. The room was spacious but without an air conditioning had windows which we had to prop open. The bed was comfortable.

One night in this cute hotel. Good room, friendly staff, cosy pub. We also visited the Cathedral, with guide, and it was an impressive building. Actually a positive experience to visit, and can recommend it.

One night stop on a tour. Parking pre-booked at £15. Our room at the front of the hotel had double glazing and really needed it. Adequate room but bathroom would greatly benefit from a re-fit. Included buffet breakfast was very good. Staff friendly. Good location for town. Nice courtyard area.

We stayed overnight, on a Saturday, to attend a function in the Cathedral. The hotel is conveniently placed to be able to walk there. The staff were all extremely helpful, and nothing was too much trouble. They deserve 5 stars. The building is way past its renovation date. Peeling wall paper close to hand rails, our room had 4 opening windows, none of which shut properly, lacked window sill closures and another window which had been painted shut! The bathroom was large and featured a rain shower head which had been fitted over the original bath. Given that required plumbing work, why didn't they upgrade to mixer taps for the bath and wash hand basin? There is a major problem however that urgently needs sorting - noise from a night club opposite the hotel, went on till at least 2.30 - 3am. Frankly I'm surprised the police aren't anywhere in evidence, that local hotels haven't, as a group, made an effort to get the noise level reduced. Talk to Salisbury Local Authority about noise levels Perhaps next time the night club's licence is due for renewal a (local hotels) group opposition to it would be appropriate. I actually suggested to the Reception Manager the next morning that there could usefully be such a group approach to the problem. She said she'd pass my suggestion on! I suppose better late than never. The 2 security officers we noticed outside the night club, on return to The Red Lion are patently in capable of containing the problem. I realise as a Grade 1 listed building Best Western is faced with a dilemma, however, there is a desperate need to upgrade bedrooms (which ought to include air conditioning - good luck with the conservation officer!) and to sort out the noise. Sadly there is no way we would return to the building as it is, and would never recommend it to anybody for the same reason. Finally, if there's anyone who is nostalgic about Scotch Broth - you're in luck, it's served in their dining room!

Arrived to find half window panel missing in room, music from nightclub pounding out needless to say no sleep was on the cards, managed to get transferred to another room which was better, but still no sleep from the noise from the clubs that surround this hotel. Lovely hotel but in wrong location as noise continues until at least 3 in the morning.

On the positive side, it's very historic, the staff are first class and pro-active (receptionist actually responded to a request on Booking.com for a parking space and let us know one has become free), it's central and right where the action is in Salisbury, good security, door staff at night. On the negative side: the owners have taken the historic aspect to include a longstanding cracked sink (room 62) - [unacceptable in our world] and other signs of unmanaged distress to fixtures and fittings; not all rooms have showers e.g. room 64) Conclusion: lovely location and worth going to but needs a sensitive refurbishment.

Obviously in the midst of Summer you expect a room to be hot, but uncomfortably so? Anyway the room had windows opening up to a main room, but the comforting breeze was a plus. The passing traffic was expected but byb12 midnight onwards the outside turned into a disco withbrevellers cavorting themselves noisily. I have seen more decorous behaviour in Newcadtle or Blackpool. Bad nights sleep conseqently! Sadly breakfast didn't make up for it as we were down for it towards the end quite a few of the options had run out! There are better hotels in Salisbury but that night they were full.

Ideally situated in the centre of Salisbury, however very disappointing in a number of aspects. Despite paying for a reserved parking space, unable to park due to restricted space. Reservation fee was refunded, but still disappointed. As a hint, set Satnav for Culver Street, there is a multi-storey car park which is currently free between 15:00 and 08:00. Bed comfortable however decor tired and dated. Shower eventually got to lukewarm! Rooms very noisy due to proximity to late night revelry venues. Food typical pub grub. Our chips had probably been refried. Bar had a loud intrusive television, basically scuppering any conversation. This hotel could be brilliant, but it is old and tired, needs new blood!

Smooth booking and confirmation.Rooms spacious and interesting, excellent breakfast with lots of choices. Evening meal excellent on one night, room for improvement on the other. Check out rapid and problem free.

Charming hotel, centuries old, very close to the beautiful cathedral. It has all the foibles of an ancient British hotel - creaking floorboards, slightly uneven floors, and a warren of corridors. Parking is very limited (and tight), available at an extra charge, but worth it.

Amazingly I got a response from the Manager before I wrote this review and before I had left the hotel - must be keen!! Stayed there for one night, right in the middle of town so good location Parking is available in the small courtyard but has to be pre-booked and is not a very big area, so okay for a place to medium sized car, but reduced rate parking is available in a car park behind the hotel Security in the hotel is good, our room was facing the main road and was noisy due to a night club opposite, might have been better if the secondary glazing had been fitted for the bottom window Staff on Reception were polite and helpful, had a good breakfast with a lot of choice we didn't eat in the Restaurant so cannot comment on the food there Seemed popular for coach parties

This is one of the oldest hotels in UK so it will have some issues versus a modern hotel. The old parts of the building make it worth stopping for a pint at least. The food is average, and the staff light so sometimes you had to go looking for someone when sitting in the lounge. The car park is very small. Still, loved the clock and staff in reception and rooms were very clean.

We had an overnight stay from Saturday to Sunday (including incredible party noise!). The reception was very friendly and helpful. The parking in the courtyard are unfortunately a bit narrow but safe. The room (number 61) in the attic was already very warm when we arrived. We had no way to ventilate properly. We could only open one window completely, a second window was bolted to the frame (?). The third window was completely blocked and did not open at all. On request at the reception we were handed over a fourth fan, because the maintenance team did not come before Monday. So, we had to sleep with four fans running ... very cosy (?!). However the breakfast buffet was very satisfactory. All in all ... just barely satisfactory, sorry.

The room was too hot for sleeping - room in the eaves with no aircon Good beer. Nice courtyard for a drink tho fills up, when a coach arrives, with people waiting to check in Veg sausages overcooked Quite close to centre

The lack of air conditioning on this old hotel requires open windows. Unfortunately hotel across the street had a party going on until 2:45 AM. Parking available is in a close city lot with very limited space at times. I got the last spot. 2 stars because the room was very clean and bathroom was huge.

Myself and family of 11 booked a table for an evening meal on Thursday 4th July. We were the only people in the restaurant and were made to feel we were a real inconvenience being there! The food was terrible, my "Greek salad" which I had as a main meal, was soggy, slimly and brown. The only thing to make it Greek was the feta cheese which made it incredibly salty. Three family members had the cod loin which came out with 2 tiny bits of bacon and four pea shout leaves, that was it, no potatoes, no veg!! It was extremely expensive and terrible value for money. It was my husbands birthday so I bought in cupcakes, the waitress then informed us we couldn't eat them without signing a disclaimer!! I have NEVER encountered this in a restaurant before. As we were eating our desserts, the table was being stripped, we were made to feel very uncomfortable. I will never eat there again and would urge you not to go here.

This hotel is very old and even the bedrooms are full of period features. I enjoyed my stay and found staff to be helpful, friendly and attentive. This time of year the rooms were hot.. bedrooms do not have air conditioning but I found a fan in my wardrobe. Breakfast was a good selection. As others have mentioned the WiFi was not great. It is fine when it works but it seemed to go down during my visit. The location is excellent right in the town centre. However, the lack of parking is an issue.

We liked our stay in this hotel. Well located (walking distance from the cathedral and the Market Place), very friendly and helpful staff, the building is charming, and breakfast (included) is excellent. It's a typical British country hotel, the building is old, but because of that has a kind of magic. Our bedroom and bathroom were small but comfy. No elevator (lift). It has parking, 15 pounds the night. Free wifi. The restaurant offers nice food, we had a very good pulled pork sandwich. Portions are generous. Breakfast as I said is very good, a buffet with different options (a lot of healthy ones). We really enjoy our stay.

A friend booked two rooms for us here. On arrival, I thought he had made a good choice. The hotel is located in an historic building and has lots of charm. On arrival, we learned that the wifi as down temporarily. The staff were not particularly apologetic, and it was apparent that the problem had not just arisen. Eventually, we learned that it would not be fixed for a few days. I was surprised that the hotel did not quickly set up a system for the sitting area near registration, which can be done quite cheaply and quickly. Obviously, it's not convenient to go down to the lounge, but it is more convenient than going to a coffee shop. Alternatively, I would have expected the hotel to offer a nominal voucher that could be used in the bar or restaurant. But the absence of any response was emblematic of the management simply being unconcerned with service. Once we got to our rooms, we discovered that there was no hot water. Again, although it was eventually fixed, it was met with no sense of urgency. It's a pity because in many ways the hotel is lovely and nicely situated, but the lack of service (with a couple of notable exceptions) would prevent me from ever going back.

Visited Salisbury for the first time for one night only and felt very comfortable staying at the best western red lion hotel. The service was excellent, staff very friendly and patient, the room facilities was great, very clean, comfy and I had no problems with operating amenities within it. The location was perfect within good access to the train station, town centre and main town sights. Highly recommenable.

Everything about this hotel is delightful. The courtyard is alive with tweeting birds in the vines which clad the ancient building. The staff are friendly and the service excellent as are the furnishings and food. Full of ancient curiosities, certainly a haven to enjoy in the centre of a busy city. We will return.

It was pouring rain as we arrived and it is a little bit difficult to find using our gps and upon arrival the exterior is not exactly over whelming, but once you enter it it like taking a step back in time. Our room was well sized especially our large bathroom. The bed was really comfortable, infact the best sleep I have had since arriving in UK. We had dinner in the lounge room, a lovely old world room with exposed black Tudor beams. Food was good and a big thank you to Charley for looking after us so well. A buffet breakfast was included with accommodation and was served in the classic restaurant/ garden room- a very pretty space. Breakfast offered a wide variety of warm dishes as well and cereals, pastries and fruits and was well presented.

My friend and I visited here one Saturday for afternoon tea. I live locally so I have been here a couple of times before. I love this hotel, its full of charm and the staff are welcoming. The afternoon tea with bucks fizz was very nice and there was just enough food, sandwiches, cakes (the mini chocolate gateaux and red velvet cake was our favourites!) and warm scones. The hotel is very pretty and full of character, sitting out in the courtyard when the sun is shining with a beer in hand is perfect. During our visit there were plenty of people ordering food and it all looked delicious. I must go back to try their wider menu!

Spent 1 night there as a family of 4. Beautiful old coaching inn in the centre of picturesque Salisbury, within easy walking distance of everything. Very clean rooms, good quality fittings and comfortable beds. Very friendly and helpful staff though they did seem a bit rushed off their feet. We were there on a Friday night and there was a bit of street noise, which didn't bother us at all, but if you are a light sleeper you might like to request an interior room. The reason I took 1 star off was the food, which whilst perfectly good and tasty, seemed a little lacking in inspiration as other reviewers have pointed out. The breakfast buffet had plenty of variety except that there was only one kind of egg (scrambled) which ran out while I was there and was not immediately replaced. They charge extra for hot chocolate, which surprised me - most hotels offer hot chocolate at breakfast and indeed the Red Lion itself had hot chocolate sachets in the room, so makes no sense to me to charge for it at breakfast. So all in all a good solid option, a friendly and beautiful place to stay.

My wife and I recently stayed the Red Lion on a short break to Salisbury. It is a wonderful hotel with lots of charm and character. Originally dating from the time when the cathedral was being built, it is still possible to see some remnants of the original daub and wattle walling in some parts of the hotel. We had two such sections revealed in our "traditional" bedroom. There wasn't a view as such from the bedroom window - just looking out on to the roof of other parts of the hotel, but there was plenty of interesting features in the room itself; a tiled fireplace with cast iron range, two sections of original walling exposed and a most elaborately carved bedhead which looked to be an original Jacobean piece. The ensuite bathroom contained a large oval bath with good shower over, modern sanitary ware and tasteful tiling. A large heated towel rail provided warmth. The only meals we had at the hotel were breakfasts and these were very enjoyable, with a good choice to cater for all tastes. We chose to eat out in the evenings just to get a wider experience of what Salisbury had to offer. We found the staff at the hotel to be very pleasant and helpful. They were also knowledgeable about Salisbury and its environs and were happy to suggest ways of getting about and places to go.

While attending a Royal Signals association branch Sunday lunch, we where all very disappointed by the poor food Most main meals where cold, feeble attempts at heating them up, some meals sent back two or three times to the microwave just to put some warmth into the food The beef was just gristle. The chicken looking very lonely in the plate with rock hard mash and horrible spinach Gnocchi was very strange, more like mash & Carrots, swimming in oil The duty manager wouldn't make a decision without speaking to general manager, who was unavailable until Monday It seems that this hotel has form with regards bad food service to large group We numbered 26, we heard they are catering for a party of 100 this evening- good luck!

The hotel was were helpful in finding us a room which fully met our accessibility needs. Excellent city centre location, but subject to very late night noise from across the street. The superior room was clean, spacious and well equipped, as was the bathroom. Dinner in the hotel was a bit disappointing. The dining room was closed without explanation. The lounge seemed to be lacking in the right ambience for dining. We were served by a variety of staff through the meal and no one seemed to be in charge. The food, from quite a limited menu, was acceptable, but not exciting . Breakfast next morning (in the dining room!) was much better.. .

Very unassuming exterior....but step into the courtyard and be smack hit with the charm of this inn that has a history going back 700 years. The dining room is lovely with white tablecloths and attentive service.

Visited for a private function so had our own private room. Some had pre ordered afternoon tea, which looked nice enough - not inspiring or twists. Just mini cakes, sandwiches with not much filling and scones. I ordered off the bar menu on the day - BLT ciabatta .... shouldn't of bothered. Roll was dry, bacon has been cooked days ago and hung to dry, comes with crisps and small salad garnish. Asked for more mayonnaise and it never came. Another guest ordered the same but was given the club sandwich version and the waitress tried to argue that's what she ordered..... it wasn't! Service didn't come with much of a smile and the food was a little lack luster, luckily with a great bunch of people!

We booked two rooms for our stay in Salisbury. We stayed here while visiting Stonehenge and the Salisbury Cathedral. We booked a standard room with a king and the Seamstress Suite. The Standard room was clean, quaint, well maintained and had everything you could need for your stay. We did enjoy opening the window and at night the beautiful view of the cathedral. Getting to our standard room was a bit of a challenge but manageable. There is a lift to get to the upper floors but it is tiny. It is neat to experience. It has a similar feel to something that would be in the Disney Haunted Mansion ride. Once on our floor we still had a few steps to carry our luggage up but not a full flight of stairs. When leaving our room (without our luggage) we took the stairs which is also a fun route. Almost feels like a maze. We truly enjoyed the hallways, stairs, and lost corridors. The seamstress suite was in a separate building then the standard room. It was on the top floor and there is no lift. Luckily we are young and getting several suitcases up to the room was manageable. The front desk did offer assistance, we just didn't feel we needed it. After going up a couple flights of stairs and through a few doorways we found our own flight of stairs. The only room at the top id the Seamstress Suite. It is a very large room. It is absolutely beautiful. It is done in a modern yet chic style. Big center room bath, large king bed. wooden beamed ceilings. The bathroom was updated and gorgeous. Plenty of sitting area and room. The view from the windows was open to the terrace. I would absolutely book this room again.

A dear friend invited us here for Afternoon Tea on the occasion of her birthday. It's a very interesting hotel. Very old and interesting. Apparently built back in the 1300's or so as a hostel for the craftsmen and artisans building Salisbury Cathedral. We had tea in a large old oak beamed room. Seemed a bit dingy as we were the only people in the room. Tea was what you would expect. Sandwiches, cakes, scones with cream and jam. All very pleasant but pretty uninspiring. We were in good company so the actual tea and food wasn't making or breaking our experience. But they could have done better. The White Horse in Romsey is a much better afternoon tea.

Excellent stay, staff really friendly and helpful even had an easter egg left one morning! Breakfast good quality and plenty of choice. Would definatley recommend and would stay again if travelling to Salisbury

We have been here a few times and always feel at home. We were upgraded to a double room and put two single beds in. It was very nice but could have done with more storage and plug was difficult to take out of bath. The breakfast is very nice and would highly recommend. Staff friendly. The courtyard is lovely to have drinks in when the weather is nice. Also in walking distance of shops etc.

Check-in was slow, but this more about other guests than the receptionist. There is very limited parking on site that is chargeable so you need to use public parking..... the receptionist recommended a multi-storey three roads away....over 5, but less than a 10 minute walk. This would not have been ideal if the weather was poor. I also was not entirely happy with leaving my car there overnight. Our hotel room was up and down tricky stairs and corridors.....not ideal is you were not steady on your feet. The room was old fashioned, small, but comfortable and clean. The water pressure was also very poor so the shower was not the best.....I advised reception on check-out and she apologised and said she would advise ‘maintenance'.

I stayed here recently as a stop over en route to a wedding. The Hotel was perfect. Very quirky, clean and the staff couldnt have been nicer and more helpful. One girl even went and printed off some information on the History of the hotel as i was interested. Very good room rate and the Breakfast was first class ! I will be back :)

lovely old but querky hotel. Plenty of character. Night club nearby so we could hear this from our room. It did not stop us having a good sleep though. We enjoyed our stay and Salisbury had plenty to offer. We would visit again.

As a group of 7 (5 adults plus 2 children) we visited for Mother's Day Afternoon tea - we had 6 portions between the 7 of us. The service was great and the lady serving us was really helpful. It was the food that let them down. Sandwiches were just ok (salmon, egg, ham and cream cheese) but could have done with more. Scones were good but the cakes were the biggest disappointment. They were just cheap and nasty. At £13 per person I struggle to see where the money went for three quarters of a round of sandwiches and a scone......you had about 6 different types which was completely unnecessary - 2 “decent” cakes would have been much nicer. Tea was refilled and along with one glass of Prosecco the bill came to £88. Not cheap and we wouldn't likely be back but unfortunately for Salisbury there's not a huge amount of choice in the area.

Hotel was centrally located for exploring Salisbury. The hotel staff very friendly and because we had requested a room either accessed by the lift or minimal stairs they gave us a ground floor room. Also as I had said it was our wedding anniversary the bed was decorated with rose petals in the shape of a heart - very sweet and romantic touch. We were able to park the car T the hotel (prearranged) and although it was £15.00 per day it was cheaper than the local car park and more secure.

Myself and my colleagues always book the Red Lion when working in the area (some also when visiting with their family) Staff are friendly and helpful and the prsmises are clean and tidy also the older areas are fun to navigate. Visit and you will understand. Only 2 issues at present which i hope management will sort are that there is no actual restaurant other than the lounge area and the high speed internet is not high speeed.

The courtyard is lovely and the bar with the real fire was nice The staff very friendly The restaurant was not open which was very disappointing and the hotel room was terrible we had the furthest hotel up 3 flights of stairs, lift not working It looked as though the room was in the middle of being refurbished as it looked very unused, the sheets,pillow cases and walls had stains on them the furniture was very scruffy, the nets up at the windows were very grey and not hanging properly The shelf in bathroom was unfinished and the shower trickled out, the room with breakfast was £150 for one night so we were very disappointed

We booked this in advance, firstly they got the name wrong and the day wrong (despite me booking in person 2 days before). When the right time was finally sorted the tea was really mediocre. Only 3 quarter sandwiches each, we had to pay for extra, the cakes were all obviously shop bought, and the service was scrappy. The venue could be beautiful but it needs updating and a really good clean. Such a disappointment

Booked this hotel as the one we normally stay was full for the evening. Dissapointed that we had to £15 for car parking which was so tight it was dangerous seriously i only expect that in London. My wife told me she had booked a room with a bath.... so she was a little put out when it was a shower. We only had an hour before we were due out to dinner so we dident say anything. The room was new by the looks of it and the bed was super comfortable. The hotel in general is hundreds of years old so its difficult to winge about the rabbit warren of corridors. While out at dinner my son asked about our room and was concerned there is a night club behind the hotel. OMG at 2.30am it was like all hell and broke loose outside and that was it for over an hour. Obviously not the hotels fault but a heads up would have been appreciated. Wouldent stop again.

The meal really would have failed if served up as a school dinner. Dry meat, a splodge of gravy that was almost a ball and mushy veg. Cooking for, and serving 30 people is not an easy thing to get right. However, if you cannot do it, don't advertise that you can.

Lovely hotel. amazing location, really near everything. The decor is a little outdated but it was ok. Did have some trouble because when I ordered room service I said I would pay with card but it seems it doesn't work in the rooms, but except for that everything was good. The breakfast was really great!

This purports to be the oldest hotel in Britain but much is renovated or built on since it began. It has quite the ugliest long case clock ever made (Victorian) just opposite reception. The whole hotel is rather dark and dingy and there are no lifts to the room that I was given on the second floor, some way from reception. There is very limited and expensive parking which must be pre-booked. Reception was friendly however.

We were upgraded to a Superior King-size room. Very comfortable bed which was an absolute bonus for me due to my disability. Staff on reception were very helpful and friendly. Our room had a king-size bed, bathroom had a bath with shower over, nice quiet area near the courtyard on the second floor, reached by a small lift. We did not eat at the hotel so cannot comment. Just a little way up the road around a corner was the Market Square with market and shops, also shops just up the road too. No direct bus to the train station, so had a short taxi ride. We would recommend and definitely stay again here.

The Red Lion is a centuries old traditional hotel with plenty of character in the centre of Salisbury. It has recently been updated in many areas particularly in the bed rooms used. However there are some areas that retain an ancient charm. The dining room is well equipped and breakfast was good albeit that the hot offerings were just kept warm (including eggs). Parking is available in the adjacent public car park (£10/24 hours). Free Wifi is available in the bedrooms.

A gorgeously traditional hotel in the heart of lovely Salisbury. Full of character and charm - especially the lovely courtyard to the front. Room didn't have much of an outlook, but was a good size for one, and felt pleasantly cosy on a cold winter's night. Great WiFi. Decent shower. Just a few parking spaces at the hotel, which were taken, but there's a public car park a few minutes walk away. Had a few problems getting the electronic door lock on the room to work, but the friendly receptionist took care of it. Breakfast was ok - a fairly decent cold and hot and cold buffet, though the bacon had been curiously folded and done in the oven, I think, rather than grilled, which made it a bit unappetising and flabby. I'm guessing there would have been things like kipper, poached eggs etc available to order, but no menus on the tables so no way of knowing. Budget orange juice. Awful coffee (individual cafetière which was past its best, so lots of coffee grounds floating on the top of the cup when poured).

Our stay here was pretty good. It was easy to say that the staff seemed disgruntled, perhaps with one another or working relationships which made us feel a little uneasy whilst we were sat in the bar area. Still a cracking little hotel in the perfect location.

Had a most enjoyable afternoon tea at The Red Lion yesterday. The 2 gentlemen who served us were accomodating of all our requests. We arrived earlier than we should have done and were made to feel welcome. We were able to swap the glass of bucks fizz which was part of our deal for an alternative and swapped tea for coffee. The scones were very fresh and must have been made that day. The selection of bite size cakes was excellent and included eclairs, black forest cake, custard slices, macaroons and cheesecake. We will be back! The smart and comfortable lounge at The Red Lion is the perfect place to relax with afternoon tea.

We were invited to visit Salisbury, as Group Bookers and we had the most amazing 3 days! Because of the distance, we arrived at hotel at 1.30pm on Thursday 14th Feb stayed overnight and on the 15th Feb and left after visiting the South West Travel Show held at Longleat Safari Park. The whole experience was fantastic and the organisation which including a "guided" tour of the Cathedral, followed by a guided tour of the town itself was just superb. We had dinner at Bill's organised for us and EVERYONE must visit Salisbury, The Cathedral and lunch of dine at Bill's. The food was outstandingly good and the staff were very friendly and helpful. A super 3-days in sunny Wiltshire.

Having been given a voucher for an afternoon tea at the Red Lion we decided on a Friday. We have had a few afternoon teas and this rates quite poorly in comparison. 3 small quarters of sandwich each made with standard thin bread with minimal basic filling, and even though the quantity of filling was lacking I still had a big lump of gristle in the ham. The scones were thankfully warm and ok. The top tier was a collection of lots of very small, very sweet sticky shop-bought bits of cake. Fewer, better quality cakes and a bit more thought on the savoury front for the sandwiches would help turn this afternoon tea around. The staff weee good and explained that they once did better bread but people wanted simpler which I find hard to believe but maybe we are in the minority. The RedLion is a great old building and could be so much better. I suspect it's catering more for the transient tourist population who won't come back and not for locals as I can't see me going back sadly..

I have no doubt that the Red Lion is a wonderful place to stay. However the food appears lacking in professionalism. Today on ordering two ciabatta sandwiches with tuna, red onion and sweetcorn , coleslaw and crisps, seemed appealing for a lunchtime snack. What appeared was what I can only say , was very disappointing. The ciabatta was stone cold and damp from refrigeration and crumbling, there was a microscopic smear of tuna and sweet corn and a rather wet spoonful of catering pack coleslaw on the plate. For pretty well seven quid each I think it's pretty poor show for such a lovely hotel, which overall appears a professional establishment, however their version of what was described on their sandwich menu was basically a disgrace.

An old coaching house, the inn boasts a good restaurant, a bar and limited parking (on a first come basis) and is just a few steps from the historic centre of this wonderful English city. The rooms are comfortable and the breakfast both plentiful and tasty. A weekend break is just enough to explore the town, take in the magnificent cathedral and venture out to Old Sarum, the original site of the town with the remains of the first cathedral and Motte and Bailey castle.

What a beautiful location and the staff were super friendly. Nothing was too much trouble and the meal was superb. The location was stunning and would highly recommend this hotel either for a family or business trip .

The Hotel claim this is the oldest Hotel in England and I'm sure that is true.Every room is unique and has been lovingly updated to modern needs while retaining the historic aspects of the building.The Hotel was a very friendly environement and typical of a Best Western Hotel.All the staff we encountered were friendly and pleased to help.Would recommend a City visit to Salisbury and this Hotel is an ideal place close to all that you would want to see. I

The hotel is and old building but this only adds to the charm. It is well positioned in the town with everything near by. We ate in the lounge bar in the evening and the food was satisfactory,the restaurant was busy with a function and they did offer that we could go in but happy to stay at the fire and eat in the lounge.

Great location and great historical value. We enjoyed the lounge and fire very much. Service was fantastic though breakfast was only average. Loved the bed and the bath. There were lovely facilities in the room for tea coffee and biccies .

Staff were helpful, breakfast was reasonable and the room (certainly for the price I paid: £67 per night for two nights) was just my sort of thing. On top of that there's some real history here: part of the main building still has a wattle and daub structure. My only thought for visitors is that the room key cards are a little sensitive. Otherwise.... I've got no complaints and would gladly recommend this place to anyone who visits

Great hotel, great location, very close to the Cathedral, the town square, shops and restaurants, car park next door or prebook with reception. Lovely staff, spotlessly clean (I'm very fussy) would recommend and revisit.

We enjoyed a relaxing Sunday afternoon tea. The staff were all very helpful and offered us as much tea as we could drink. The scones with cream and jam were amazing. We had a lovely afternoon we would recommend.

We had a 2 night stay recently - Lovely lady on reception, very helpful. Our room was pleasant, couple of issues in that sink would not drain and stains on pillowcases. We could have also done with more lighting as not easy to put makeup on. Breakfast was so disappointing. Met by young waitress who to be fair did her best but not properly trained. Would have been nice to be greeted with a smile! Told to sit anywhere which we did. The buffet was something from the 80's, all tinned fruit, nothing very appetising. Breakfast order was taken, when it arrived was shocking. Bacon obviously pre cooked had not been properly re heated was cold. Presentation as though it had been thrown on the plate. When the waitress finally appeared I called her over and requested fresh breakfast. She did ask if i just wanted to have it re-heated ! Duly it appeared 10 mins later but was just was still as bad as before. Pity as this would put us off staying again.

We like to try a different venue every year for our Christmas party . There was 8 of us and we were all very pleased with our food ,as some of us tried different options away from the traditional Christmas menu. There was plenty of food and all lovely and hot and tasty. The service was excellent from a great team that worked well together. There was a Disco that played a good varity of songs but sadly not many Christmas tunes. The only disappointment was that the dance floor was in a side bit and we feel for this reason it lacked a little bit of atmosphere .

we had a very nice new year staff very friendly could not fault the food and service room clean and comfy shower not so good but water always hot . easy to walk any where in the city and plenty of coffee shops

The room was dirty, the bed sheets and pillow cases were dirty with what looked like makeup wiped on the pillow case. The tables were dusty and the bathroom sink was dirty. The wardrobe door wouldn't open properly. The heating system had a burning smell when I turned up the heat from 3 to 4.

Really lovely stay. Very friendly, helpful staff. Lovely hot chocolate sitting in front of an open fire. Food was great. Rooms very clean. Will definitely be back again and would recommend. 5 minutes walk to all shopping centres, cathedral etc.

Stayed here Xmas eve and Xmas day food shocking all thrown on a plate like school dinners room and staff nice but we were disturbed at night by next door guests having a party spoke to reception who eventually dealt with it by asking them to leave this ruined our stay

We had the unfortunate experience of visiting the Red LIon Hotel in Salisbury on Xmas day. My husband had booked a room for us both for Xmas day to have dinner with friends visiting from the US. When we arrived, we were told to book the evening meal at reception when they arrived. They arrived at 1.30 and we showed them our room briefly and then went to reception to book evening meal. The main receptionist had gone home by this time, so we asked another female member of staff how we could book the meal for the evening. We were told curtly that only hotel guests could eat at the evening buffet and then she stood in front of us in an as if she wanted us to leave after we received this information! We informed her of what the Receptionist told us earlier but she said that it wasn't the case and that only me and my husband could eat at the evening buffet. Not wanting to cause a scene, we walked out onto the deserted streets of Salisbury to try to find another place to make a booking. On the way out we found the signage attached to wall of hotel which said clearly that the restaurant was available to guests AND non guests! Why were we lied to by this other member of staff?!?! I am a white British women, but my husband and visiting friends are African American. I dread to think that this reaction from a staff member was purely racially motivated especially in this enlightened day and age! We are also very sober Christians in our 50's so hardly Ghetto! This was just the beginning! As we stepped outside the hotel through the gate entrance, a male member of staff followed us and LOCKED the gate behind us! I was mortified and deeply embarrassed for my friends...almost to the point of tears. We were now out on the wet deserted streets of Salisbury without a place to go and with nowhere open. We found a corner shop and bought 2 day old sandwiches and had no other choice but to return to hotel and ring the doorbell at the front entrance to be let back in. My husband then asked this same staff member that the sign outside indicated that we could have our visitors eat with us at the evening buffet. She agreed and we paid in advance. We sat for nearly 2 hours in the lounge eating our sandwiches and waiting for the Buffet to start at 7pm. When we were eventually let into the eating area, we were deeply disappointed at the poor array of cold and reheated food on offer. The turkey was sliced catering sort not carved. The servers were mainly filled with barely cooked and almost raw vegetables and one was filled with disgusting lumps of very fatty pork belly pieces TOTALLY not British Xmas fare but maybe a Polish|Eastern European offering! The only saving grace to the whole ensemble was the slices of boiled cod which were freshly cooked, however, there was no seasoning and no sauce...bland to say the least! If this wasn't insult to our tastebuds, the chipped roast potatoes were obviously reheated from the lunch sitting. We didn't complain, but just munched our way dismally through it with the same look of resignation as the other guests. We heard other guests adjacent to our table complaining about the food, so it wasn't just us being fussy! When we finished the meal we sat for a while hoping tea and coffee would become available to wash it all down with, but non forthcoming, We got up and walked into the lounge area of hotel. No one was there to serve such so my husband and myself insisted our guests retire to our room where we could make them a tea/coffee before they drove their way back to Bath area where they were staying. This was about 7.45pm. We sat having a giggle at the days events, not raucously by any means, when the phone rang and the young female receptionist said that the people in the next room had complained of the noise coming from our room and did we know that we could not have people in our room and they were to leave immediately. This was the last straw for me! I complained bitterly of the appalling treatment of us and our guests by staff members and the appalling food served to us at the buffet, the staff member put the phone down on me. After about 3 minutes a callow youth in the black suit called Claudio, knocked on our door and when the door was opened, he burst in in a very aggressive and confrontational manner and demanded angrily that our guests leave! by this time I was very angry and upset and complained to him again about the treatment of us and our guests. However, our poor visitors just put on their coats and walked out with said callow youth to avoid anymore unpleasantness! After all this, me and my husband couldn't stay one minute longer in the hotel and packed our things and made our way to reception. Again, the aggressive youth accosted us and read us the riot act whereby I accused him of being a racist and that I couldn't stay in the hotel any longer under such circumstances and we wanted a refund. On hearing this he walked off and left us standing there. We had no option but to leave without a refund or apology! On hindsight, I think that it is appalling that a so called multi-national hotel chain like Best Western, would leave a group of obviously inexperienced and untrained 'children' in charge of an important tourist attraction for Salisbury town. This hotel is the first of its kind to be built in England and is centuries old. Xmas day or not, it really is not on! Needless to say, we will be pursuing legal action.

I am very much upset and appalled by the way my family and friends were treated at one of your hotels. We went to visit them as they were visiting the Salisbury area and stayed in one of your hotels. We decided to stay for dinner and spend some time with them. We spoke to a member of staff and was told that we could not stay for dinner, only those staying in the hotel could attend the evening dinner in the restaurant. I thought this was kind of weird as this has never happened before in a Best Western or any hotel we have visited. We then proceeded to go and look for food outside of the hotel on Christmas day. Upon leaving we saw a sign on the wall outside saying the restaurant was open to non-residents as well. After looking around outside we decided to go and ask again as nothing was open around the area. Another employer then mentioned "OK, I guess we can let you eat here". We ended up paying 22.50 per person (pounds) which mounted up to 90.00 pounds for our family. As we went to get our food the selection on the buffet was awful!! The food was cold, bland, tough, and tasted like it was re-heated. I will never go to this hotel again. We were not the only ones complaining over the food and selection. We then were invited up to the their room for coffee as it was only 8.00 pm. Within a short time we received a phone call from the receptionist saying we needed to leave because we were too noisy. What!! We were just speaking to one another in normal voices. Upon ending the phone call we decided to put on our coats and say goodbye to our friends. During this time we had a knock on the hotel door and upon opening it a boy about 21, 22 years old told us to leave. He had an angry demeanor and was moving back and forth. My husband told him to calm down as we were leaving and had never been treated like this before at any Best Western. He said well, this is an old hotel and visitors were not allowed to have guests in the rooms. What!!! I have never heard anything like this before. We are members of Best Westerns and have visited many around the world and never been treated this way. The young man was unprofessional, arrogant, immature and should definitely not be in the position of customer service, or Management and neither should the receptionist. He and the receptionist escorted me and my family out of the hotel and told us to complain online. Ridiculous and embarrassing treatment by immature, hotel staff, I will never stay at this or any Best Western Hotel again. The need to be removed as employees immediately!!

Fantastic customer care from the start of the booking from Radina, For the amount of people that attended the food was satisfactory, small bar with no Ale. Venue room very tight with no room to move, brightly lit with no atmosphere. Shame that the disco was in adjoining room.

Very friendly & enjoyable stay. Room 75 excellent value for money & extremely comfortable. Bed king size excellent to sleep in also tv large & displayed on the wall giving more room on tables. Bathroom had a bath with shower water high pressure & correct temperature not too hot just right!! Very clean & tidy all round. Food delicious Breakfast buffet fabulous excellent choice of food continental & cooked! Staff friendly & accommodating especially Dawn, offering help carrying my luggage on arrival to the room & showing me around as got lost on a couple of occasions !! Like a maze inside trying to find your room on first visit!! Shops just outside not far to walk to the Cathedral & other amenities. Very limited on car parking spaces however, not to far to park in local carparks !!

As a group we meet every month for coffee at the Red Lion. It is a relaxed setting with excellent coffee competitively priced. This year the group decided to have our annual lunch there. Booking was easy as was the format for giving them our pre-booked choices. Friendly and attentive staff served our meal in the wonderful setting of the main dining room. Food was of excellent quality. The soup was a little glutinous but tasted fine as did the roast turkey and trimmings though being an avid vegetable eater I could have done with a wider choice of vegetables. Desserts were good and the complimentary mince pies were excellent. Drinks reasonably priced particularly if you compare with other establishments in the centre of town. In previous years we have had our lunch elsewhere paid more, not always at the same level of service and quality. My only gripe is having to pay upfront. A deposit I do not mind if the food had not been up to standard you have little sanction. Not a problem however on this occasion and the consensus amongst the group was that we would return next year.

Stayed for three nights in December for Business, parking is a nightmare at first, you have to park around the corner in a pay and display then carry all your luggage a fair distance and in my case in the rain. The hotel is lovely though, bar foods nice, breakfast is excellent, rooms old style but comfortable, good shower and has everything you need. Nice touch with the fresh coffee in the room. Restaurant not open to guests in the eveing during the week but you can eat in the bar, the menu is good but there are loads of places you can go to eat that are walkable. Live football over the road in the bar. The breakfast doesn't start until 7:00 am, could have done with it starting at 6:30 but you can't have everything and to be fair, when you walk in at 7:00 everything is reday to go. Wifi is good too. Friendly staff, lovely warm welcome in the morning. will definitley return in the New Year for business and would stay here with the Mrs for a trip to Salisbury as the City is lovely

The hospitality of the Red Lion Hotel staff was outstanding from the moment we arrived. The venue was perfect for our Christmas party consisting of thirty five people or though could have easily catered for more. The three course meal was of a very high standard regardless of whether turkey, pork or salmon was chosen for main. The meal was rounded off with coffee and mince pies. Operations Manager Dana went out of her way to cater for some later comers which totally made their day. The overall experience was exceptional and fantastic value for money.

For our workplace Christmas Function this year we chose The Red Lion as the venue, with its great atmosphere and location within Salisbury centre. We had a total of 87 people attend and the night was fantastic, with everything running smoothly and the hotel staff personally going out of their way to facilitate all of our needs. For planning and organisation the hotel events manager was extremely helpful and friendly, which made it much easier to plan compared to other venues we have used in the past. She was also more than happy to help with last minute changes and modifications, which inevitably happen when so many people attend! On the night the venue was very well set-up, with decorations, music and tables organised neatly and to a high-standard for all attendees. The staff kindly directed people to their seats, and were happy to help with anything else needed if required. The food was delicious and high-quality, and also arrived precisely at the time we planned for. In addition, the drinks selection was great, with prices being very reasonable for the festive season. We planned a raffle and set of prizes for the night after food too, and for this the hotel allowed us to use the DJ stand and microphone for announcements etc, which was a nice little extra on top of everything else. All in all, I'd like to personally thank all of The Red Lion staff for their time and effort, and I'd definitely recommend the hotel in the future for others also thinking of planning an event.

Hotel is quite central, lots of character, some fixtures are a bit tired. Staff pleasant and friendly. Room 34 was across an open courtyard, on the first floor, quite small for all the furniture and fittings, unfortunately a chair had protruding nails which aligned perfectly with the right thigh, I was lucky it was only my clothing that got punctured and not me, so no blood. The bathroom had very nice fluffy towels The breakfast was excellent on departure day.

The location of this hotel is good & in the town center. Room was comfy, shower room was very good. We were allocated room 10 on arrival - caution - this is directly facing the main road & as such the noise from the surrounding which included pubs & clubs went on until at least 2am - so sleep isn't guaranteed! Room 10 is a small walk from reception & up a set of steepish stairs - not great for myself as I am recovering from a knee operation - the stairwell is relatively narrow, floorboards make a noise & guests passing our room to go up to the rooms above were noisy, swearing & knocking into our door - if you are offered room 10 then maybe ask to be moved! We appreciate that the building is old & accept the "building" bangs & creaks but some of the guests should have a little more respect. The breakfast is of a good standard, cooked, cereals, breads & cold items - guests sitting in the breakfast area should also remember that shouting & swearing in front of other guests & children should be stopped - it's not nice & not acceptable. In general most staff were helpful but could do with a little more customer relations - not the happiest bunch! Parking in this area is a complete joke - the hotel only has 6 spaces which were allocated. The larger car park at the back of the hotel was totally full so after calling the hotel to find out where we else could park we ended up having to use the multi-storey in Culver Street - cost £8.90 for a full day, luckily Sunday charges have been suspended for the time being otherwise that would add. We would return but not to room 10 or any room roadside!

We came in for lunch as we were in Salisbury Christmas shopping. 4 cheese and chutney ciabattas and 1 tuna sandwich with a portion on chips. The chips were the best thing about the meal. The ciabattas had the tiniest bit of grated cheese in, they were also stale. The sandwich had also seen its best before! Disappointing considering the price was on the steep side.

We stayed two nights in December with friends. The hotel is very old, 13th century but the decor is bright, modern and clean. There is a seperate small bar, a lounge where you can sit and order coffee or drinks. We used this as the bar dies get quite full. The dining room is quite large, although we only used it for breakfast as there were many Christmas parties going on and the dining room was full every night. The breakfast is good, it's a buffet style with pretty much everything you could want. The price of drinks is quite reasonable and the staff are polite and helpful. None of the rooms appear to have air conditioning. Security is quite good as there is a door with a keyed entry number that you need to go through to get to the rooms which are key card locks. There is no room safe. I think the best thing about this hotel is the location. You can walk to pretty much walk to anywhere in Salisbury from here including the Cathedral, and the market square is literally 100 metres away. If I had one criticism it would be that on both nights we were there they had a visitor who used their lounge who we could only describe as a bag lady. She had a trolley with her containing all sorts of papers and carrier bags and she positioned herself in the centre part of the lounge and took up 5 seats around a table so that she could spread out her coats on the back of chairs to dry out and various newspapers and other papers on the remaining chairs. She was also quite smelly. She did order food but sat there for the whole evening not talking to anyone but taking up a sizeable amount of space. She did walk like she was drunk but she could have a walking impediment, it was difficult to tell. Despite the fact that there were people standing in this area around the bar as there was no seating available the staff at no time asked her to move to a smaller area or even ask her to leave. We were not sure what was happening here or if she was a homeless person using this hotel to get off the streets for the evening, and it did seem a very strange situation. Would this stop me from going back? I'm not sure, it might do as there are many other hotels also centrally situated. I would have rated this hotel with 5 stars had it not been for this situation.

We've just had the worst meal out for 30 years. We waited three-quarters of an hour for the most pathetic offerings to appear. They were meant to be main meals costing £15 to £20 each. They were the size of starters and mine was burnt with some of the vegetables missing. The red Rioja we were served was so poor and cold that we left it half drunk despite our long wait. Ruined our traditional Xmas shopping day in beautiful Salisbury.

In the area for an event. Stayed for one night. Very accessible ie very central. Check-in was very easy. Staff in general very polite and professional. Parking has to be booked in advance otherwise there's metered street parking or a public car park a few mins walk. Vouchers for car park are available if needed. All in all I had a pleasant stay. Will I stay here again.....yes!

The hotel is very nicely located for travellers, just a 10 minute walk from the train station, 2 minutes from the bus to Stonehenge and one street over from the central square with pubs and shopping. The room numbering system is a bit confusing, and getting to our room the first night from the front desk was a bit of a Maze Runner affair, but it is clean and comfortable. There was a bit of road noise, but nothing horrible and easily overlooked. There is a pub located downstairs and it appeared popular, and the main courtyard was being used for wedding photos one day we were there. The front desk check in was quick and efficient, and check out was quicker. Overall if I found myself back in the area I would likely book to stay here again.

Stayed for one night and it wasn't long enough. Bar was very cosy and offered a range of food from the menu. The lounge area was very cosy with a fire going and we had a delicious cream tea. Our room was very spacious with a lovely old fireplace. Everywhere was very clean and beautifully decorated. Very large bed which was very comfortable. The whole hotel was very quiet and relaxing. Breakfast was buffet style in the Vine Restaurant another beautiful old room. Staff very friendly and attentive. Full English was very nice but not very hot. Really enjoyed staying at the Red Lion and would happily go there again and recommend it.

Stayed here for work and was in room 14 which overlooked the courtyard. The room was nice, warm and welcoming. Everything you needed in it. The shower curtain was terrible - one of those really cheap thin ones. The fan was very noisy but could turn that off so not a big deal. Comfy bed, clean and tidy and over all good. We ate two lunches in the hotel so just sandwiches which were fine, Service seemed a little disorganised and we'd booked up a projector and flip chart which weren't in the boardroom - we had to ask for them. We'd also booked tea and coffee for the meeting room but again had to chase up and ask. However once we asked it was served quickly by friendly staff.

As we often shop in Salisbury and we look forward to a light lunch in the bar or lounge at the Red Lion. Yesterday, we were shown to a table, ordered sandwiches & coffee from the light lunch menu. 5 minutes later the restaurant manager approached and told us that some equipment was being fitted in the kitchen and there would be a a delay in the food coming out. We already had our coffee so decided to wait. When our food came out my sandwich( pulled pork with apple sauce on white bread) was toasted on one side and not on the other. I ate half of my sandwich and then noticed that some of the pork was red. I sent the rest of the sandwich back and was then told the pork was well cooked and the red bits were ham!! Though they couldn't explain why half of the sandwich was toasted & half not. The restaurant manager. ' magnanimously' said she would not charge for the sandwich. I am astounded that firstly, the management should even consider preparing food in a kitchen that was having work done in it. Secondly to send out very poor sub standard food ( my husband's tuna sandwich was equally unappetising) and thirdly no apology or compensation was offered. Sadly on our next trip to Salisbury we won't be having lunch at the Red Lion!!!

A lovely old pub. We had a double room with ensuite clean, comfy bed,,no noise except for the fire alarm that went off unexpectedly. Good fire drill. Stayed a few days with no complaints, good food and excellent service.

My husband and I booked The Red Lion to attend a wedding in Salisbury. We were aware that check-in was 2pm which coincided with the start of the wedding). At the time of booking we were told we would be able to access our room early, which reassured us. When we arrived just after 12 our room wasn't ready but we were told it would be ready by 12.45. At 1pm it still wasn't ready and we were due to leave for the wedding at 1.30. Concerned we would be late, I asked if we could use somewhere to change. I was shown to an office room where I left my bags and clothes and returned to reception to direct my husband. When I went back to the room the door had locked behind me. I asked for a key but was told that room wasn't usually locked and they couldn't locate a key. It was finally unlocked at 1.20pm, by which time, further to complaints from my husband, we had been allocated a room. However reception did not offer to bring my bags up, but asked my husband to collect them! The hotel is very picturesque externally, but the corridors are narrow and in need of redecoration and signage is confusing. The room was spacious and well furnished, but we were on the outside of the hotel next to a busy road and I found it difficult to sleep, despite wearing earplugs. The room was very clean and had everything you might need, however the shower pressure was very poor indeed. Breakfast was from 8-10am on a Saturday morning, which seemed a little early, particularly given they had no lunch service. Its disappointing that we weren't able to enjoy our stay more. The hotel did explain they had two wedding parties staying that day, but no attempt seemed to have been made to deal with the increase in capacity. In my view, the Red Lion relies a little too heavily on its olde worlde charm and the service is lacking.

We had an upper room with 3 big beds and a splendid view. Once we found it, we LOVED it! Beds were large and comfy, room was clean and inviting - everyone who works here is super nice and helpful! We stayed two nights here and I wish we'd been able to stay another night so we could have explored the town more. (We stayed here in preparation for a visit to Stonehenge.) Will definitely return!!!

Have been to The Red Lion a few times in the last couple of months usually a Wednesday or Thursday lunch time for a drink and sandwich and there is nothing wrong with the food or service, it's the couple of regulars who reserve their table opposite a TV and control it from their table, they are the only ones to view it and the sound is rather loud for the old chaps who are usually looking at their mobile phones anyway, most places we go to who have a TV on have subtitles and no sound, complained on our way out to reception to be told we could sit in the lounge area it's quite.

My room was in the oldest part of the hotel and delighted me every time I stepped into it with the history it held. In addition, the bed was comfortable, the tub lovely, the service excellent. I'd happily stay again.

Old historic hotel with a wonderful courtyard and lots of outdoor seating. Superior rooms are excellent with very good facilities and extra large beds. Fantastic location, a short walk to the large market square and cathedral.

Afternoon tea with friends and family. A lovely, relaxed afternoon. The sandwiches, scones and cakes were all beautifully fresh and very tasty. Nine of us were sat in the window area on an oval shaped table which was perfect as it made it so easy to converse. The tea and coffee (which was excellent) flowed and the staff were very attentive. Thank you.

This Red Lion (there are Red Lions all over the country) is a lovely old hotel in the heart of Salisbury. And by old, I mean the earliest part dates from the 13th century; it has been operating under the name Red Lion since the 18th century, when it was a famous coach stop. The floors are creaky, but that's to be expected in a building this old. Our room was small, clean, good bed, with an adequate bathroom but a missing a shelf in the tiny shower for soap and shampoo. No elevator, so not recommended with those with mobility issues. Breakfast buffet was typical for England, but the menu in the restaurant was limited. The location is ideal - we walked to all the museums, cathedral, market square - and quiet, too. Though our room faced the street, we heard no street noise at night. If you need a fancy, modern hotel that might be anywhere in the world, this is not for you. If, like us, you want something with a history, typical for its locale, you'll probably enjoy The Best Western Red Lion as much as we have.

From the outside the hotel looks beautiful. Inside....not so. We changed rooms as, in the suite we were initially given, the shower would only supply ice cold water. Orderd two meals at the bar, omelette and bangers & mash. The omelette was delivered and looked lovely.....20mins later the other meal still had not arrived. When we queried the delay with the deputy manager, all of about 18yrs old with an attitude, told us sausages lake longer to cook than an omelette! When I commented about wanting to actually eat with my fiance his attitude deteriorated. He became very aggressive towards us saying if we wanted things for free we should go somewhere else. Money was not the issue, I was happy to pay for a meal but wanted to eat at the same time as my fiance. Didn't think this was out of the ordinary. We asked to cancel our room reservation as we would find alternative accommodation....this was met with more aggression from the deputy mamager, escalating in him trying to enter my personal space to intimidate me. Too much ego and the "power" of a badge had obviously gone to this young man's head The other staff couldn't be more helpful.

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The Red Lion is a nice hotel right in the heart of Salisbury, however if you are looking for a very modern hotel with all the extra trappings, you may wish to look elsewhere. Our room was clean, spacious, with a sizeable bed and shower. It was a functional place to sleep comfortably and relax during some down times during the day. Some of the best parts included the nice courtyard where we could enjoy tea or a late night drink, the comfortable lounge, excellent wifi and channel selection on the TV and friendly staff. Some of the negatives included that we had booked a room with two double beds, but they converted it to a King. This wasn't an issue wholly as the beds were still comfortable, however the seam between the two mattresses was a little awkward, and cleaning staff just used a flat sheet over them rather than a fitted which was a little bit gross to me (that being said, it never moved in the night). Another downside was the shower pressure. It's very weak, and while its fine for washing your body, if you have long thick hair, it can be difficult to wash that. Lastly, our only other complaint was traffic noise. Our room was situated on the outside, rather than facing into the courtyard, and we often woke to loud motorcycles racing down the street. The hotel has nothing to do with this of course, but it was relatively annoying. And our weird obsession was the lift. It is slow, sort of sketchy looking, and completely carpeted. I'm fairly certain we've told everyone we know about it. All in all, if you need a place that's clean, comfortable and affordable, in a quick walk to a bunch of restaurants, shops and attractions, then the Red Lion will be perfect.

Stayed here for one night on our way to bath, nice place friendly staff comfortable room beautiful breakfas. Situated right in the middle of the town centre. A big thank you to Dawn the manager who was on hand to make our stay comfortable, showed us were to park, extra milk & tea bags, every time we bumped into dawn she asked if everything was ok,not just us but other people. Good team will be retuning thanks k.hollands