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Best Western Plus The Connaught Hotel & Spa, Bournemouth

West Hill Road, BH2 5PH, Bournemouth, Great Britain - See on a map
Best Western Plus The Connaught Hotel & Spa - connaught hotel bedrooms The Best Western Plus The Connaught Hotel & Spa is ideally located in the center of Bournemouth. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Be blissfully happy beside the seaside at the Best Western Plus The Connaught Hotel & Spa. This picture-perfect hotel in Bournemouth is centrally located on the West Cliff, close to the town center and an abundance of shops, cafes, clubs and bars. The Pavilion Theatre, BIC, Lower Gardens and seven miles of golden sandy beaches are also wonderfully close by. What more could you ask for? This divine 4-Star hotel and spa boasts beautiful and spacious accommodation, and superb facilities. Built in 1850, the Best Western Plus The Connaught Hotel & Spa has lost none of its original charm. in fact, its appeal only increases as the hotel gets better with age. The hotel is celebrated across the UK and has been awarded a Silver Shield by Green Tourism for Business and three major awards by Bournemouth Tourism. It seems we really are the very best place to stay in Bournemouth, and that’s coming from the experts! A delightful garden terrace, excellent spa and leisure facilities and gorgeous food will make sure your stay is a most memorable one, as four fabulous restaurants can be found at the hotel. Blakes, our fine dining restaurant headed by Chef Ben Nicol, so you can be assured you’re in the very best of hands.

Best Western Plus

The Connaught Hotel & Spa

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2021
 
Travelers_Choice 2020
 
based on 3765 guest reviews
NOTE ISSUED
Excellent
2338
Very Good
1007
Average
278
Poor
85
Terrible
58
REFER TO NOTICE
Business Business
319
Couples Couples
2009
Family Family
503
Friends getaway Friends getaway
380
Solo travel Solo travel
163
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not 4*"

2
User 13/05/2022

Hotel is old in areas. Bathrooms in rooms not great, not like the photos and dusty and mouldy. old, weak shower and dated suite. Not minature soaps, had dispensers on wall. Not 4* spa hotel. Spa is not nice. Smelly like a toilet, especially the hot tub. Full of mature members doing laps. Not relaxing. Treatments good but need better customer interaction from therapists. They want you in and out. I won't be visiting again. Location is great though and bed comfortable.

"Reunion of school friends"

4
Phw1937, Isle of Wight, United Kingdom 10/05/2022

Good central hotel with excellent facilities. Staff willing and very helpful without being intrusive. The gin bar was an attraction and lived up to our expectations....a large array of choice of gin and other drinks.

"Will be back"

5
Robert3856, Surrey, United Kingdom 03/05/2022

I stayed at the Connaught Hotel over the Bank Holiday. The room that I had was nice and spacious with a balcony. They had these couple of chairs on the balcony, but strangely no table to put your tea or drink on. I was not offered the perks of being a Best Western member. I found all the staff to be friendly and helpful. When I say that I am of course including all of the boys and girls that we do not see without whom the Hotel would not run so smoothly. Special mention should be made for Elena on reception. As I was not arriving until late she telephoned me to ask what time I would likely be arriving. I explained that I had no idea as the traffic was so bad. Message to management look after her. She is good. I ate my evening meals mainly in the bar and the food was delicious. If you love Gin then this is the place for you as they have over 300 different Gins I cannot comment on breakfast as I was room only. I expect that I will be staying at the Connaught Hotel again.

"Good hotel"

4
FellowTraveler365586, London, United Kingdom 30/04/2022

The mattress were uncomfortable also the kettle was to noisy the location was ok but some of the room had a view of a block of flats overall not a bad hotel with decent facilities and the staff were brilliant.

"Beautifully decorated hotel. Excellent customer service. Very nice breakfast."

4
Sue T, London, United Kingdom 23/04/2022

We enjoyed our stay and found the staff helpful and very friendly. We enjoyed a good breakfast. A bit disappointed with the spa as the jacuzzi did not have enough water pressure and the sauna was too dark. The lounge and bar areas were beautifully decorated.

"Great visit"

5
User 22/04/2022

The location of the hotel was ideal and central to everything. The staff was excellent The parking was good The service using WhatsApp was excellent and easy to use. The food was great the breakfast had a very big range which was really nice The gym was small but ideal

"Feeling pampered"

1
Bert909, Dorset, United Kingdom 22/04/2022

My husband treated myself for mothers day/my birthday and my daughter for her special birthday. We felt truly spoilt having a full back massage,sauna,jacuzzi,a dip in the pool followed by a lovely evening meal.We stayed overnight then enjoyed a fabulous breakfast which had so much to choose from. To complete our stay we chose to have a facial,visited the town/beach and then an afternoon tea. The staff were all very welcoming,the hotel was immaculate and a car parking space was included throughout our stay. We would highly recommend a stay here,in particularly if you need some precious me time.

"Great Hotel brilliant service and location"

5
PeterK765, Wallington, United Kingdom 16/04/2022

We stayed at the Connaught hotel for a dinner dance. From the time we arrived the the service was great Very happy and efficient reception staff. This great service continued through the whole weekend. The room was clean and tidy and well maintained. There was a great choice for breakfast from fresh fruit to cereal and full English. You can get tea or coffee all day and there is a good choice for lunch. Afternoon tea is also available.. There were 71 guests for the dinner dance thd food was excellent and hot. The service was exceptional. The Connaught is in a great location a few minutes walk from the sea and town centre. If your in Bournmonth you should definitely check out this hotel

"Modern meets old fashioned!"

4
User 11/04/2022

Very very friendly staff who couldn't do any more for you. Very attentive. Some parts of the hotel are very modern, and some are like stepping back in time to Fawlty Towers! The room was very clean and spacious, however it unfortunately smelt musty. One of the twin beds wasn't particularly comfortable as when you rolled over towards the edge the mattress dipped down. The TV was intermittent. The room was very hot, but the windows can be opened and there is a/c available. The breakfast options are excellent and the food was very nice and freshly cooked. The spa area was lovely. The only complaint was that the area surrounding the pool wasn't very clean. Great location for access to all the local amenities. Thought the parking charges were extortionate though, particularly when it's free if you book direct?! So not entirely sure what you are paying for.

"Amazing Stay and Service"

5
User 11/04/2022

This hotel is by far one of the best in Bournemouth, The amenity's here all excellent, and the service and staff go beyond there normal duties to make sure your stay is worth it.. Thank you all Staff.

"Great Hotel"

5
Robert B, Newton Abbot, United Kingdom 06/04/2022

Booked this for a night to attend concert, room was very nice and well appointed bed was amazing . breakfast was excellent overall a great experience. It was also handy for the town centre but quite , only minor issue was toilet was crammed in between the wall and sink unit .

"Not a 4-star"

2
User 04/04/2022

Disappointing, fairly standard 3-star hotel. Booked a balcony and view, the balcony was small with 2 old wooden chairs, a door that didn't lock, and a view of the car park. The bathroom was cold as the roof velux window was draughty. The bedroom decor was tired and very basic. Location was ok, about 10mins to the beach or town. Parking was extra. Spa was tired, broken showers and no costume dryers, pool was a reasonable size, general area was a bit rundown and could have been cleaner. Staff were excellent- friendly and helpful. Breakfast was standard buffet, very limited for vegetarians or vegan

"Basic hotel for a higher than basic price"

3
lsmith002, Southampton, United Kingdom 02/04/2022

Limited tea/coffee offering, very basic, extremely astringent toiletries, poor quality condiments and misleading website regarding bar opening hours. Good location, good quality breakfasr ingredients and comfortable room. Better than average, but not very good!

"High price for location"

2
User 31/03/2022

Room was adequate but not up to expectations for a superior room,mattress was too firm for me personally,had better at a premier inn ,all staff were friendly and helpful, breakfast room was lovely and cosy, pity the dining room wasn't as pleasant. Vegetarian menu could be a bit more imaginative.

"Theatre visit"

5
User 31/03/2022

Hotel and service was excellent unfortunately amenities away from the hotel was lacking badly no cafes on beach front to get a coffee or anything if you wanted anything to eat at night or day the only place affordable was the pub but they do do a good steak at the hop inn

"Our wedding"

5
Mark T, Wimborne Minster, United Kingdom 29/03/2022

If you are looking for a venue for your wedding, then look no further than the Connaught. From start to finish we were made to feel special and nothing was too much trouble. The staff are amazing - so friendly, so helpful. The Brasserie was an excellent venue - we had the service, wedding breakfast and evening reception in there. Outside the enclosed garden was a lovely space for the drinks reception after the service and for photos. In addition you are just a few minutes walk from the sea, with lots to see and do for young and old alike.

"Sad to be leaving"

5
User 28/03/2022

Had such a lovely time at this hotel. Nothing was ever too much for the staff, they were all so friendly and really made me feel welcome. The food was delicious from the breakfast through to dinner and the portions were always very generous and the brasserie is beautifully decorated and has a lovely atmosphere. The selection at the bar is particularly impressive. The spa facilities were lovely really enjoyed being able to go for a swim and sauna before breakfast each day. Great location very close to the beach and the town centre. Will definitely be going back and will take the family with me next time. Big thank you to the wonderful reception and restaurant staff for making me feel so welcome.

"Lovely relaxing stay "

4
User 25/03/2022

Lovely hotel , friendly staff, good facilities , warm and comfortable and relaxing will be back at some point over the coming months . Would be nice to make full use of spa facilities next time and have a facial or a massage as it was fully booked this time .

"Beautifully Arranged Wedding and Overnight Stay"

5
Stephen C, Poole, United Kingdom 23/03/2022

Our Son and Daughter in Law had their Wedding at The Connaught Hotel yesterday. It was a fantastic day in every aspect. As regards the Hotel and arrangement of the wedding, everything was faultless. The way that the rooms were dressed for the Ceremony, the Wedding Breakfast and then the evening disco was fantastic. The food was delicious and well presented with good wines to accompany the food. The garden/courtyard is a nice setting for photographs. My Wife and I stayed overnight and our room was clean with attractive décor and good en-suite shower facilities. The full English breakfast with a choice of Continental Breakfast and/or cereals was also very good. All of the staff were excellent at every level. Highly recommended for a Wedding or just a stay!

"Food and staff nice. Cleanliness & Rooms not good."

3
User 22/03/2022

Food amazing, staff lovely, location great. However, we upgraded to a suite then when we got there it was as given away to someone else. Upgraded to next room and was very disappointed. Very dated! It also had a bad odour. The shower drain and sink in bathroom were both blocked. The shower drain had lots of hair in it. Pillows were terrible too We went for a swim and the pool area was not clean!! The glass windows around the pool were barely see-through! Definitely saved by the lovely staff and amazing food!

"Central location"

4
Judy B, Stafford, United Kingdom 20/03/2022

Excellent location, a five minute walk from the promenade and beautiful beaches. Ideally located for our visit to the BIC. Our room was clean and the bed was very comfortable but the bathroom was quite dated. Tea and coffee making in the room. A good sized swimming pool and leisure facilities. Parking is available on site, but the car park is quite cramped and was busy. Parking is payable at £8, but is free if you book direct with the hotel. Lots of places to eat and drink nearby.

"Definitely be returning"

5
kagsred, Portsmouth, United Kingdom 17/03/2022

We had a lovely few days stay at this hotel and would definitely recommend it. The location is brilliant to the beach and town centre. The rooms are large and has everything you need..we had breakfast and the quality was top class.the team who work there are all really friendly.

"2 night stay with spa treatment"

4
Paul N, Chippenham, United Kingdom 16/03/2022

Overall a very pleasant weekend stay, friendly and attentive staff, nicely appointed rooms with an excellent shower, great food in the brasserie. Highly recommended! Be sure to familiarise yourselves with the location, the beach is a 5 minute walk in one direction but it's easy to lose your bearings amongst the high buildings.

"Weekend to Bournemouth"

4
User 15/03/2022

We stayed at the Best Western as the location was close to where we needed to visit. The hotel staff were excellent, really friendly and helpful, we used the spa facilities which was a real treat and definitely made the stay special. At breakfast we were sat at a lovely table in a sunny relaxing environment and again the staff couldn't do enough for us and the breakfast was delicious.

"Party"

4
ParlettDott, St Ives, United Kingdom 14/03/2022

Great location near beach. Local street area perhaps not the best, but basically fine. Really nice hotel, parking is limited. Great venue for a party. Food was very good. Bar staff extremely friendly and efficient. Room was nice. Quiet stay, perfect for access to the beach via the zig zag cliff walk.

"Did not replace the towels"

1
User 12/03/2022

Stayed for two nights. They did not replace the towels and have to go to reception to get new towels. Also, internet connection was intermittent and poor. Breakfast is good. I would not go with family. Lot of hidden charges such as parking.

"Faultless!"

5
LM_Jackson, Salisbury, United Kingdom 11/03/2022

We stayed on the Gin Spa package for one night and the whole stay and experience surpassed our expectations. The hotel was clean, service impeccable and food amazing, topped off with some wonderful gins. Happy hour is between 5pm/6pm and is £3.90 for selected gin and a tonic. We thoroughly enjoyed our stay!

"The Connaught, Bournemouth"

4
875alisonh, Gerrards Cross, United Kingdom 08/03/2022

Excellent standard hotel, well located with parking. The room was large and tastefully decorated and individual enough to not be a bland corporate hotel. It had everything we needed though I would say the shower was a little feeble. Staff knowledgeable, helpful and friendly. Didn't have time to use the spa but for a longer stay that is a nice facility. I would stay again.

"Amazing"

5
chrisb1233, Poole, United Kingdom 08/03/2022

Visited for function to celebrate our Golden wedding anniversary celebration. Maria organised everything and she was very professional and helpful. Food was really good and plenty of it. Special thanks to Roberto who ran the bar, nothing was to much trouble. We stayed the night as many of our guests did. Rooms very clean and comfortable. Breakfast was well organised and plentiful. Also most breakfast buffet have a tendency to be cold this was piping hot. Definitely recommend.

"Great pool"

4
normannorma1, Farnborough, United Kingdom 02/03/2022

We chose this place for the pool and the location close to town and beaches. The pool and other spa amenities are really good. Elsewhere in the hotel the lounge, bar and restaurant are comfortable although you might think the brasserie pricing a tad over optimistic for the menu offered. Breakfast selection and service is top notch although (unusually for a Best Western) it is lacking a waffle maker. This, along with the awful TV reception meant I could only give 4/5 rating.

"Excellent Hotel"

5
User 01/03/2022

My wife and I stay regularly at The Connaught hotel and the hotel was up to its usual excellent standard. The room was very good and the bed extremely comfortable with a powerful shower and good size en-suite bathroom. The staff were very helpful and could not do more for us. the restaurant service and food we could not fault. The spa and pool was clean and very good. Overall we had a great stay at this hotel and have already booked a number of visits in the future.

"Group"

5
User 28/02/2022

Great weekend a large group of us barstaff stood out for me especially Thomas and Roberto and they did a great job as our group were demanding please pass to all staff they are doing a great job.Please pass on this message to staff I have worked most of my working life in hospitalty so I can relate to their role.

"Few days break"

5
User 25/02/2022

The hotel facilities and room are excellent.Room and bathroom was spotlessly clean. Just a short walk to the beach, pier and town centre. The food and gin bar are fabulous. We will be back to stay very soon.

"Lovely Friendly Hotel"

4
f1anj, England 21/02/2022

A great friendly hotel. Everyone working so hard to make sure all the guests were happy. Nice relaxed atmosphere. Good spa with a decent sized pool / sauna, steam room, jacuzzi and gym. Would definitely stay there again.

"A mid-week break."

4
Ranger493, Camberley, United Kingdom 20/02/2022

Friendly and helpful staff. Good sized room with comfortable large bed. Lovely shower. Very good breakfast. Good late afternoon snacks in the bar. Easy walk to Bournemouth International Centre. The only downside was people in the room above walking around late at night and at 6 am on very squeaky floorboards!

"Pleasant hotel to stay in."

5
Carrieradiostar, Farnham, United Kingdom 19/02/2022

Just stayed for 1 night. Hotel was nicely appointed. Lovely room. Very nice and comfortable bed. Good breakfast and lovely afternoon tea. My friend went swimming which she enjoyed so recommended the spa. Very easy to order a taxi to get into town. Only slight issue is tight parking so recommend a small car to travel there.

"Valentines Day (short break)"

5
User 15/02/2022

We arranged a short break to coincide with Valentines Day. Arriving at the property the car park in slightly cramped but eventually we found a space. As soon as you wander through the sliding door the welcome from Beata on reception was incredibly warm, professional albeit unscripted. We were able to arrange an upgrade to an executive room with balcony (room 9) and it was simply perfect. All amenities worked as you'd expect with a bed that John and Yoko would have been envious of. It was the best nights sleep I've ever had away from home. Quiet, well except for the sea gulls in the morning… pillows lovely, bedding luxurious and scrupulously clean. You couldn't ask for more. (If you can tell me who makes that mattress I'll buy one) Anyway, it was valentines night and we had taken advantage of the breakfast/dinner package; dinner in the Brasserie was a delight. The maitre'de (Elkin) would not be out of place in one of the London Grand Dame properties or any along Park Lane. He was exceptional. Again, nothing scripted just good old fashioned service delivery from a consummate professional. The food arrived promptly, drinks served attentively and the quality excellent. The Asian Crab starter (for me) and Smoked Pigeon Breast really set the tone. Main(s) included pan fried sea bass, saffron risotto with mixed seafood, & 100z sirloin. The green beans, honey roasted carrots were a perfect marriage. Our server ‘Eva' attentive, knowledgeable and very very polite, what an ambassador for your business. Pudding was the British cheese selection; only gripe, butter arrived chilled and took a while to warm up enough to spread and, the cracker selection was a little ‘artesian' and I'd have genuinely preferred something more akin to a Jacob's Christmas selection box (but that's just my taste) Overall, we could not fault our stay. The spa is amazing but treatments need booking well in advance.

"Rooms old & uncomfortable"

2
Deedo79, Enfield, United Kingdom 15/02/2022

Mattress old & sagging with pillows like cardboard. Had a terrible nights sleep. Bathroom mouldy, limescaled & had flaking paint. Mouldy stained shower curtain & no mechanical ventilation so walls were streaming with condensation & had to open window in wind & rain. Service & staff excellent but I wouldnt recommend staying overnight. You can get a better quality 2*

"Fantastic Hotel with Great Facilities and Value for Money"

5
IsabelleBD1, Yeovil, United Kingdom 15/02/2022

We stayed for one night to celebrate our wedding anniversary and took full advantage of the hotel's facilities - we used the spa, had a treatment, had lunch and dinner. All aspects of our stay were 5* and every single member of staff was friendly, approachable and professional. Highly recommend!

"Lovely Hotel"

4
Miss_LRG6, Frome, United Kingdom 14/02/2022

Spent 2 nights here with family occupying 3 rooms. All rooms were very clean, showers had great pressure and the beds were comfortable. Nice touches like a full length mirror and dressing table mirror. Good quality tea and coffee in rooms. Breakfast was excellent, a very good selection for both the continental and hot. I loved that tea and toast was made to order and brought to the table. We ate in the restaurant at lunch and a dinner. Food was mostly excellent. One issue with the ham sandwich not being as described (packet ham and no mustard) but otherwise some fantastic food. Great selection of gin. Spa was lovely and we really enjoyed our hot stone massages. Would be a perfect score but a member of lunchtime restaurant staff was a little rude about how busy she was and she didn't have time to make a latte. The rest of the staff were brilliant and so very helpful.

"Weekend trip"

2
CleliaD793, England, United Kingdom 02/02/2022

I booked this hotel for a weekend and I can confirm that those photos are highly edited. Nothing special, it looks more like a 3-star hotel rather than 4. The room is not that big as shown on their website, the air conditioner in the rooms is very old and it didn't work. The breakfast was awful, the menu was just the classical English breakfast and it was completely tasteless. It doesn't worth spending all this money.

"Great mini break"

5
User 28/01/2022

Brilliant, helpful staff, great food, Only disappointment was the bedroom decor although brilliantly clean, was very dull and uninspiring but considering the price of the stay was very acceptable as all hotels are charging the earth these days. Staff exceeded expectations

"guest of a guest for 60 th birthday party"

4
shawjm55, Bournemouth, United Kingdom 26/01/2022

ovrall the hotel is very nice, fairly modern airy inside. cosy gas effect fires in the lounges. the spa is very lovely , smell of ucalyptus on entering , in the sauna steam room . large length pool changing rooms a little tired. staff very helpful and friendly. i was given a single room on same corridor as companions but next door was a young couple who were extremely noisy. breakfast was lovely plenty of choice. parking needs addressing very small car park i had a lift .advice to share a car. near beach and pier . check in was easy and check out

"Birthday stay"

5
woodie62, Felpham, United Kingdom 25/01/2022

Charming hotel in a good location close to both the sea and shops. Upgraded to the Tulip suite which was comfortable although a little dated. Fabulous bathroom with freestanding bath and twin sinks. Comfortable bed and pillows..Good supply of tea/coffee and complimentary nespresso pods. Bottled water replenished daily. Although the suite stated iron/ironing board it wasn't provided. Robe/slippers supplied for the spa. The biggest praise must go to the staff who were just so friendly and attentive. Breakfast choice superb. We had one evening meal which was just lovely and would definitely recommend eating in the restaurant. My husband had mentioned when booking that it was my birthday and a complimentary drink was provided which was a thoughtful touch and appreciated. Spa treatment was excellent and very relaxing. Disappointed that the relaxation room was not available following the treatment as this was in use for staff training. Pool very nice. Would recommend this hotel and definitely stay again if visiting Bournemouth.

"Anniversary afternoon tea"

5
Keith W, Bournemouth, United Kingdom 24/01/2022

We went to this lovely hotel for an anniversary afternoon tea. Staff very helpful. catered for all our needs. Selection of sandwiches, scones and cakes was great. lovely setting. we sat in the lounge with an open fire will be going back

"Night away"

3
User 24/01/2022

We arrived early as we planned to head in to Bournemouth for a walk greeted by reception who gave us a parking pass asked to come back nearer 3 to check in. Upon arriving back just before 3 check in was quick given our key and advised our room was on first floor. Once arriving in the room we headed to the swimming area where we were greeted by reception and advised of the way to the changing rooms. Pool was fairly warm, sauna and steam room lovely to warm up in. Bar area serve some lovely gin cocktails I was recommended a few to try. Once getting back to the room to get ready for the evening the bath had hair in from previous occupants. My partner found thick dust on top of the pictures,TV, top of the wardrobe , smears on all mirrors. I feel overall the hotel could do with some TLC updating of bedrooms, furniture.

"New Year's celebration"

3
User 09/01/2022

The celebratory dinner was well organised and the food was excellent. However, the cost of £320 for our 2 night stay was a tad expensive, bearing in mind the excessive bar prices. The rooms were on the small size, dark and in need of a make over. The shower room was so small it was difficult to enter the shower. The carpet was stained and worn as were the carpets in the hallways. In fairness, the hotel had a gym, swimming pool and a hot tub which we did not use. The staff were excellent whilst breakfast was one of the best we had experienced.

"Great stay! Will be back"

5
User 08/01/2022

I stayed here with my husband on Thursday night, it was honestly incredible! The lovely receptionist checked us in ( sorry I didn't catch your name) but she showed us where everything is and was just cheerful and welcoming! We went to our room and realised we had been upgraded to a suite. We stayed in the Tulip suite and it was so nice! It made me jealous that I don't have “his and hers” sink at home haha! Bed was super comfy! The coffee machine and free bottles of water in the room was a bonus! We booked a massage and used the relaxation room which was just great, I didn't use the pool but looked lovely! Can't wait to come back and try the other massages they offer. We didn't eat in the hotel but the bar area looked lovely. We had breakfast in the morning which was great. Overall a amazing stay and we can't wait to come back in the summer and enjoy the beach nearby!

"Staff Are Excellent but Hotel Needs a bit of Love"

4
HenryAbott, London, United Kingdom 07/01/2022

There is not doubt that this is a very good hotel and the staff are a real highlight (although they can be thin on the ground, which I understand with regards to COVID) but it is a little bit tatty in some areas more than others with the pool area being particularly run down and grotty. However this didn't stop us having a swim and using the steam room but a little work is needed on the hotel in general. Location excellent and plenty of parking. Breakfast good although some elements of it were pretty cold, which was a shame as the breakfast staff were lovely and worked their socks off. All in all, a good place but a few issues stop this being truly excellent.

"Great Stay, Polite Staff"

5
Linda7491, London, United Kingdom 03/01/2022

The Connaught in Bournemouth was excellent for our New Year 2 night stay. Food was delicious and plentiful at breakfast and dinner. New Year's Eve was well organised in a safe manner, plenty of ventilation and not overcrowded. Would definitely go back.

"Christmas at The Connaught 2021"

5
jdubya993, Yeovil, United Kingdom 02/01/2022

From check-in to check-out Christmas at The Connaught was great. To see so many familiar faces amongst the staff it feels more like visiting family rather than a stay in a hotel. We were assured the hotel had done everything it could to ensure our Christmas would be as safe as it could be and that certainly came across throughout our stay - well done to Simon and his team of dedicated staff throughout to make this the case. Everything about our time at The Connaught this year was just like the many Christmas's spent with them in the past - relaxing, stress free and 100% enjoyable. A massive thanks as always goes to the amazing Elkin - he really is the glue that keeps everything together and he continues to go way above & beyond to ensure a great time is had by all - thank you my friend for your hard work and dedication! Yes there was some very very minor anomalies due to staff isolating but the remaining hotel staff worked their respective socks off to compensate and give the guests a fantastic Christmas. Overall a safe and great time was had and we look forward to 2022 already!

"Another great xmas celebration at the connaught"

5
christopher s, Chard, United Kingdom 29/12/2021

An excellent hotel within easy reach of Bournemouth town ,beach and clifftop walks.Very friendly helpful staff .Rooms comfortable with the amenities one would expect of a 4* hotel and more. As this was a Christmas break entertainment and of course the meals were superb and plenty of it .I wish I had bought some elastic trousers to cope with the growing waistline LOL.

"Food Heaven"

4
daveandmarg19, Andover, United Kingdom 28/12/2021

Christmas stay. Amount of food was really mind blowing with good quality to boot. Staff were excellent in all areas. Room clean but bathroom a little tight width wise.. We are used to cruising so bar prices seemed a tad on the high side.

"Christmas break"

4
grahamw658, Bristol, United Kingdom 28/12/2021

Overall good hotel, good service and plenty of food . Unfortunately a bad experience on boxing Night when having waited 40 minutes for our main course gave up after complaining , this was our wedding anniversary and spoilt what had been a pleasant experience.

"Excellent stay"

4
User 24/12/2021

We enjoyed a 3 night break in this lovely hotel. The staff were very helpful. The hotel was good and the food excellent. The swimming pool and jacuzzi etc were a real bonus . Parking was free if you booked thru the hotel but it was first come ,first served for places ! I would return.

"Lovely hotel and spa"

5
Jboyland, Chard, United Kingdom 23/12/2021

Great location for town and sea front. All staff very welcoming, able to check in early and use facilities. Spa and pool lovely, proper jacuzzi, had a massage treatment which was fantastic from Andrea. Room clean and very good. Parking at the hotel a bit expensive.

"FESTIVE AFTRNOON TEA"

4
Sheena O, Verwood, United Kingdom 20/12/2021

Excellent Festive Afternoon Tea . Beautiful Sandwiches, Light Scones , Gorgeous cakes > Nice Tea All Served Beautifully . Clean Covid Safe . Lovely Experience we will recommend and be back THANK YOU . It was Very Spacious with lots of Choices of Seating . We chose an area by a Fire and on the Sofas . We could have sat at many different tables and chairs . We live here and found this a very good afternoon tea and good service .

"Excellent stay"

5
Paul C, Chatham, United Kingdom 08/12/2021

Hotel was very welcoming. Staff were excellent throughout and the food was very very good. We stayed for 3 nights and every breakfast was as good as the others. The evening meal was amazing. Spacious room, fridge and safe in hhe room a great bonus. Would highly recommend and will return.

"Enjoyable Xmas Mini Break"

5
susanlN2641EU, Camberley, United Kingdom 06/12/2021

We enjoyed a comfortable and relaxing 3-night stay here. My husband loved being able to have a swim every morning before the comprehensive buffet breakfast. Spacious room and nice decor throughout the hotel, great ambiance, everywhere spotlessly clean, staff very friendly and efficient. - great room service thank you. Ideal location with beach and shops within an easy walk. We loved the Gin Bar, jacuzzi, and steam room.

"Great service as always"

5
Lyn S, Fareham, United Kingdom 06/12/2021

Another brilliant stay at the Connaught, We were a group of friends that have been going to the hotel for several years and it was good to return. The staff were efficient and friendly going out of their way to make our stay memorable. The food was excellent as always. The accommodation was clean and I felt very comfortable with the way the hotel dealt with keeping us Covid safe

"Another enjoyable stay"

5
MandDWLondon, London 05/12/2021

The Connaught is now our favourite hotel in Bournemouth. It's ideally located close to both the beach and the town centre and shops. There's nothing nicer after a cold windy winter walk along the promenade than coming back to a coffee in front of a fire. We had friendly and efficient service from all the staff. Roberto who served us a couple of times in the evening was excellent and Cristina who we saw at breakfast took time to chat to us as well as providing the sort of service that keeps us coming back.

"Amazing place! "

5
User 03/12/2021

We booked The Connaught for 4 days to have a break and to see Steps in concert (sadly got cancelled due to covid). We arrived at the hotel at around 11am and got parked right outside the door, which was great as parking in Bournemouth is at a premium. We paid £8 a day as a guest and left the car in situ for our full stay. Perfect! There were 2 receptionists on duty when we arrived on Monday 29th November, and they were both so so lovely and friendly. Booked us in, explained where the room was and booked us breakfast at a cheaper deal, so we opted for it for each day. We were booked into Room 16 which overlooked the courtyard garden they have, which I should imagine on a warm day gets busy. The room itself was tastefully decorated in a sage colour with dark brown furniture (wardrobe and unit and bedside tables). The bed was lovely and soft. The hospitality tray had the most amazing hot chocolate sachets (we had to keep asking for more lol) and biscuits. As we had spent the day walking around the beach and the town and the various hills of Bournemouth, we decided to have dinner in the onsite brasserie. It didn't disappoint. Elkin the evening manager was lovely and attentive and as it was my 50th birthday the hotel gave us two free glasses of zinfandel wine! Yum! We ordered the bread and oils which arrived looking like small loaves of bread and tasted amazing. The balsamic vinegar tasted of a good quality. Starters wise we had mini duck pancakes and smoked mackerel croquettes, sharing the plates between the two of us. Tasted amazing! Main course my wife had a burger and I had the chicken stuffed with wild mushrooms and truffle, OMG it was amazing! We then went into the Gin Bar (they have gin o'clock 5-6 where certain gins are cheaper) and I had a Larios Rose with elderflower tonic and slices of strawberry. The recommendations on the 100+ gin menu are fab, they recommend what tonic / mixer and fruit to have with each one. Because Steps had been cancelled we decided to treat ourselves to a massage on the Wednesday. We both booked a back, neck & shoulder massage down in the spa. We were taken by the spa receptionist into the relaxation room which had loud moody music playing, muted lighting and diffusers scenting the air. I personally liked it but my wife wasn't as keen due to the fact we were sat in winter clothes, not asked to change or anything. Then the two masseurs came and collected us, my wife had a blond masseuse and I had a lady with long dark hair. My massage was amazing and I felt so relaxed afterwards, sadly my wife didn't have quite the same experience and is still feeling a bit rubbish and in pain 2 days later. We also used the jacuzzi whilst we were there, which was lovely. The pool is a rectangular swim pool and very popular. Breakfast was nice. The food was of a good quality and the staff were wonderful. The young lady who is the supervisor at breakfast was lovely, and it was great watching her training new staff under her charge, she was so patient. Ps the poached eggs were spot on! The coffee delicious! On our last night we decided to eat in the brasserie again, Elkin wasnt on duty this time, it was a tall flamboyant chap, and again, he was so lovely. Also, we arrived in tine for gin o'clock, so I had 2!! This tike we both had the turkey dinner which was delicious, the chefs have so much talent! The hotel have been having problems with their telephone system so have given guests a whatsapp number for anything, and they were so quick to respond and very friendly with a good sense of humour, especially when our room contained 2 incredibly naughty teddies! A lovely hotel with amazing staff who make you feel like you matter and nothing is too much trouble. Thank you for making our stay amazing!

"Family Xmas weekend"

5
R6295ENalisonp, Salisbury, United Kingdom 01/12/2021

We come here every year for our family Xmas meal as after trying a few different hotels we found this to be the best. This year we went early (Nov) and there were 42 of us. The staff still did us a traditional Xmas dinner - for a 3 course and tea/coffee the price was great and the food and services was as fabulous as ever. Many of us stayed overnight, rooms comfy and good size (avoid ones near the lift) and great breakfast . It also has a nice sized pool area not that we used it. Easy to walk into town / beach. Certain rooms come with a guaranteed parking space which is handy when it's busy as there is a limited car park. We'll be back again next year !

"Bournemouth visit"

5
User 29/11/2021

Visited Bournemouth to see OMD concert at BIC, checked on booking.com and saw a picture of entrance to The Connaught and checked it and price was very good. The stay was very enjoyable and look forward to revisit in the future.

"Short Break"

4
A9905QJstevet, Evesham, United Kingdom 28/11/2021

My wife and I enjoyed a 3 night break at the Connaught hotel. We thoroughly enjoyed it. Ticked all of the boxes. Excellent friendly helpful staff. Superb leisure facilities, spa, indoor pool, sauna and steam. Lovely food also not too expensive. Plus ideally located. on site parking was very helpful.

"Mini break"

4
Nicola G, Aylesbury Vale, United Kingdom 25/11/2021

My husband and I took a lovely break at the Connaught hotel and spa. Room was very clean and the bed comfortable. The room was lovely and cool once I turned the radiator off at night. Staff were polite, friendly and helpful. We enjoyed the spa and our facial treatment was good. My only comment is the decor was a little tired in the room and the spa. The lounge, reception and brasserie however look like they've had an update and were beautifully decorated.

"Short Break"

5
ShaunKimT, Yeovil, United Kingdom 25/11/2021

As we have come to expect from the Best Western Hotels we recieved a lovely welcome from reception staff and booking in went very smooth, room allocated was exactly as expected, top floor, garden view, nice and quiet, clean and tidy, a couple of small niggles that i will mention but did not affect our stay what so ever, bathroom towel radiator remained cold for the duration of our stay even after reporting it on arrival, not all TV channels displayed are availble, thats it, breakfast went smooth, staff very helpfull and nicely presented, breakfast assortment/choice excellent, bar and resturaunt staff friendle and well presented, could not wish for more, pool, gym, and spa area great, parking on site was a bonus too, will definatley return to this hotel, thankyou The Connaught Hotel.

"Weekend treat"

4
WPP66, Bridgwater, United Kingdom 24/11/2021

Very good service, staff v helpful, beds amazing, breakfasts excellent, indoor pool excellent , very good central heating , very central Hotel walk to town & beach 10mins & free parking all weekend, would definitely stay again

"Great stay!"

5
BrightonSeagullfan, Brighton, United Kingdom 21/11/2021

Stayed for 2 nights in a suite (Tulip). Pros Good location close to the centre of town. Decent size room. Comfortable bed. Newly refurbished bathroom. Nice bar area with a good selection of beers and spirits. Steak in the restaurant was great! Lovely breakfast each morning (buffet). Nice pool area with sauna and steam room. Friendly and helpful staff throughout. Cons (and I'm being picky) Parking spaces are far too small (I'd advise strongly against bringing a medium sized or large car). Only one EV charging point - and charging was not complimentary despite the £8 a night parking fee. Lounge area in our suite was a bit small (and no sofa) Limited channels and apps on tv in room. Overall a great stay in a nice hotel. Would highly recommend.

"Spa break"

5
Ian W, somerset 21/11/2021

my wife and I stayed here for a spa break a Xmas present from our children.Lovely clean room ,used spa lovely pool and sauna. had three course dinner ,food and service excellent,there was a wedding going on in another part of hotel,but did not affect stay. breakfast delicious, very good produce and excellent presentation.Ideally situated for town and beach, ideal for weekend break.

"Miss binesh meerbab"

5
binesh2021, Antalya Province, Turkey 17/11/2021

Amazing stay and spa included had a fab stay breakfast is sooo worth it. Most comfortable bed i have ever slept in amazing matters and pillows. Breakfast was served till 1030 with was very convenient.

"Weekend break"

4
Wayne T, Paignton, England, United Kingdom 16/11/2021

Great location and staff were fantastic. Car park not huge so you could be unlucky which could be very inconvenient. Good facilities and rooms clean and comfortable. Ideal for Bournemouth International Centre and Pavillions.

"Connaught hotel"

5
User 16/11/2021

Last minute booking and was very pleased with hotel, accommodation and overall atmosphere. Staff extremely helpful and courteous. Very good location. Excellent breakfast with a good choice of food and plenty of areas to relax in the evening.

"Great value and GF friendly"

5
User 16/11/2021

A really good place to stay - location great for beach and conference centre ; Not quite a SPA hotel but close - nice pool ; friendly staff and great value . Cant really ask for much more and Gluten Free sausages too as well knowledgeable staff as to what was and was not GF

"Wonderful hotel"

5
potway, Wokingham, United Kingdom 12/11/2021

My wife and I plus two friends stayed at the Best Western Plus Hotel to celebrate our Golden Wedding day. As we were unable to travel abroad we decided to visit Bournemouth and stay at the Best Western, we were not disappointed. The hotel was satisfactory in every way, the staff were very helpful and polite. The restaurant food was exemplary and reasonably priced. We shall visit again.

"Good friendly hotel close to beach and town"

4
User 10/11/2021

Our executive double room (19) was spacious and clean if a little tired, but good service and friendly staff made up for this. The bathroom was clean and spacious though the shower water flow was poor. The water quickly came out hot, plus there were complimentary toiletries, robe and slippers. Our bathroom radiator being permanently on due to missing adjustments resulted in a hot bathroom that escaped into our room meaning we had to keep the bathroom door closed. The bed was comfortable though I personally didn't find the pillows met my needs - couldn't get the right comfort from one softish, one firmer, or both together and the duvet was slightly heavy for the warmish room. Room 19 is also near the kitchens so for those who like a sleep-in it might be difficult, but we were up early to breakfast before the rush. Absolutely loved the 18mtr swimming pool - wide enough to swim lengths and avoid other swimmers, plus a jacuzzi. We didn't have time to use the gym, but it looked good with a couple of each appropriate equipment. Location is brilliant, just a few minutes from the pier, seafront and promenades; likewise close to the town. We left our car in the hotel car park for most of our stay. Whilst there were a couple of negatives we really enjoyed our stay. The breakfasts were lovely and very civilised and the restaurant was amazing with friendly staff and awesome food! I recommend ordering a chocolate celebration cake - absolutely delicious!

"Wonderful hotel great rooms"

4
craigjparkinson, Westbury, United Kingdom 09/11/2021

The Executive room we had was very big extremely clean and all we needed for our stay. Only issue we did have was the use of a cleaning agent the hotel had used which did linger during our stay but this did not put us off in any way. As for the breakfast well worth the extra money. The Mrs loved the gin bar and the bar staff were very friendly

"Lovely Mid-range Hotel, Clean Rooms, 10 mins to Town Centre"

4
Rovingbrits, London, United Kingdom 09/11/2021

Stayed here recently (11/2021) having booked three rooms for a nearby graduation ceremony. Friendly welcome upon arrival, straightforward check-in and designated car park space assigned and ticket provided. All rooms were tidy, clean and well looked after. No complaints at all here. Bar area in the evening was good too, although they said they only had one type of wine and no Guinness, despite selling one can earlier and with a min-mart 5 mins walk away. Odd?! Dinner in the evening was nice too, tasty food, well presented, although generally overall impression of my party was that portions all too small and a 60 min wait for mains was far too long. Breakfast was buffet style, with quality and hot ingredients. Hotel even able to extend check out by 90mins f.o.c, as some of our guests were delayed in getting ready. Overall, a good experience, a well-run hotel, maybe a little too far from the Town Centre, and a steep hill to navigate, but would consider staying here again.

"Awful, do not stay here."

1
User 08/11/2021

Room was cramped and not clean. mugs in the room weren't clean. Shower barely worked. Stayed in the lodge area of the hotel and there was litter on the floor of the hallway and holes in the walls. Breakfast was probably the worst I've ever had in a hotel. cold food, poor quality. my partner and i left minutes after we'd sat down and ate elsewhere. There's a premier inn round the corner. cheaper, far better quality and actually clean.

"Bournemouth's Best"

5
Beverooni, Exeter 05/11/2021

A highly recommended establishment. Everything was in top order and the quality of the evening buffet was just sublime. Breakfast was top notch too although my only criticism was no veggy sausages. Room is tastefully decorated with touches of a top quality hotel. I would only consider staying here when I visit Bournemouth again.

"Highly recommended"

4
jarandall2021, Sandhurst, United Kingdom 03/11/2021

My daughter and myself had a lovely stay in Bournmouth at the Connaught Hotel. I would highly recommend staying here. Its close to the sea front and only a short walk to the shopping centre. A warm welcome, good food and lovely clean spacious rooms.

"Good choice for stay in Bournemouth with lovely spa"

4
Mavis57, Shoreham-by-Sea, United Kingdom 02/11/2021

Generally a comfortable hotel, with a lovely spa, great choice of gins in the bar, reasonable restaurant. The buffet breakfast is better than average. My room was in the lodge which does not have air conditioning and is a bit tired in decor though the room size was good and everything worked, but beware the noisy central heating and thin walls if you are a light sleeper. I was disturbed by snorers next door.

"Fine but not quite what I expected"

3
User 01/11/2021

We came to Bournemouth for just 1 night and stayed at the Connaught Hotel. There was parking but spaces were very tight. We had a warm welcome and the hotel entrance was bright and clean. Our room was very spacious with a big bed and it was spotlessly clean. I did feel disappointed though as this was part of a present for my boyfriend and the hotel didn't look quite as the photos did! There were no vegan/veggie options for breakfast so it was limited. It was fine for a night and location was good for the town.

"Seaside short break"

4
Dazza6061, Uxbridge, United Kingdom 31/10/2021

Clean hotel within walking distance of the beach.Parking onsite £8/ day. Well equipped rooms , nice bar and social areas with classic decor. 18m pool , with jacuzzi , sauna & steam room were a key feature of choice. Restaurant served a good standard of food. All staff were friendly & helpful.

"Excellent"

5
User 29/10/2021

All the staff were very friendly and helpful So much choice with Breakfast My favourite was fruits from the breakfast and the selection of yoghurt Restaurant food was outstanding Very fast service All the time we never have to wait to be seated

"Such a lovely friendly hotel, you will not be disappointed."

5
434camelias, Barnet, United Kingdom 28/10/2021

What a lovely place!!! Lovely big rooms and comfy beds, with a nice size bathroom too. All staff were friendly and helpful. The happy hour in the gin bar is a must, so much choice. I must mention Elkin who was really lovely and friendly and had a good sense of humour. Also Christina in the brasserie, what a lovely lady. She worked her little socks off and always had a smile on her face. We also took advantage of a couple of the beauty treatments and used the spa and pool. The lady in the spa was helpful and friendly too. There is so much choice at breakfast, you really won't be disappointed and the man on the hot food was friendly and helpful too. Honestly, can't say enough nice things about this hotel. Would definitely go back again.

"Lovely spa stay over"

5
davidconant, Weymouth, United Kingdom 27/10/2021

Lovely hotel lovely friendly staff hotel clean and well looked after Spa and swimming pool excellent and everything so organised food was exceptional and lovely waitress.good location to beach 5mins town 10 mins Thankyou for our lovely stay will diffently come back again ..

"Lovely hotel, relaxing spa"

4
Mishking77, Reading, United Kingdom 22/10/2021

A clean, comfortable and well appointed hotel. The food was very tasty, portions were generous and staff helpful and friendly. The spa was great. We enjoyed a really relaxed day in the small, but clean and modern spa. The spa staff went over and above to help find my Mum's lost earring... brilliant!

"Very nice hotel"

4
davidevans969, Worcestershire, United Kingdom 21/10/2021

Friendly staff that were very helpful and a nice clean hotel. Restaurant menu was somewhat restricted, but the quality of the food served was excellent. Hotel looked a little dated in some areas, but it was clean.

"Very good as usual"

4
User 20/10/2021

Very nice stay as usual. Have stayed here a few times. Rooms always nice. Lounge and bar pleasant surroundings and very good breakfast. Chose to eat in restaurant. Reasonable price. Used spa facilities again and treatments were great. Staff friendly.

"Fabulous, much much better than you may think!"

5
User 19/10/2021

A really nice place to stay, the food in the restaurant was nothing short of superb. Beautifully presented and great quality. Fabulous. Room was clean and comfortable,well appointed. Lovely pool and jacuzzi area

"short break"

4
User 17/10/2021

great location friendly staff. food very nice coffee not so. good for walking every where no need to use car. book direct and no car park charges, they will match any 3rd party price where you have to pay to park .

"Well worth a visit"

5
Rugby_Park_Bird, Surrey, United Kingdom 06/10/2021

We stayed for 2 nights for a ‘gin lovers spa break' - we paid extra for a 2nd night as we would have struggled to fit everything in if we only stayed for one night. Our room was very comfortable and nice and quiet. The deal came with a G&T on arrival and a voucher to use in their gin bar. The gin bar had SO much choice and they offered a very reasonable happy hour. We also had a three course meal on one evening. The meal was excellent. Our G&T afternoon tea was delicious. The staff were all very helpful and friendly. Service was very good. The leisure facilities were clean and the swimming pool is a good size. There was a good jacuzzi, a steam room and a sauna. The spa treatments were brilliant and, again, the staff very lovely. All in all, we really enjoyed our stay and will definitely return. And a final shout out to all the staff, without exception they were all fantastic.

"Excellent hotel with great facilities and staff in a great location. "

5
User 03/10/2021

Excellent Hotel. I recently spent 4 nights here with a group of friends who all also very much appreciated the hotel. Good car parking, excellent location, very good evening restaurant, excellent clean rooms, a very nice swimming pool, sauna and steam room (didn't use the gym), I can only award this hotel a 5 out of 5 rating.

"Nice hotel"

4
User 03/10/2021

Reception busy, more staff needed,may be. Staff were very friendly, lovely restaurant,good food,good service. Swimming pool really nice. Rooms not four star though, lots of dark wood. And the room was on the small side. Also no USB charging points.

"A great stay"

5
Bazwaz1960, Dubai, United Arab Emirates 03/10/2021

So clean and staff very attentive if you required their assistance. The room was cleaned daily and the breakfast was brilliant along with the staff there. Spa was also very clean and not to busy when we used it.

"Nice Hotel"

5
jong180, Worcestershire, United Kingdom 02/10/2021

Stayed in the Orchid Suite, nice and clean room with plenty of facillities. Staff were all excellent and very helpful. Has a pool and spa, food is very good too. Being critical certain areas look a bit dated but it is nicely presented in terms of cleanliness.

"Nice but not great"

3
Kazdaz64, Hastings, United Kingdom 30/09/2021

The hotel has a lovely foyer and dining room, clean and inviting . The rooms unfortunately let it down . The room we had is quite small, king size bed and very little room to manoeuvre around . The shower is very dated, noisy and bangs with the pressure of water intimately , Annoying for our neighbours either side . The times and cubicle need a good bleach as mould areas in the usual places . The dark furniture doesn't help the look of the room , rather oppressive . The carpet and the corridors are quite tired looking and as other reviews suggest could do with some money being spent on it . I must say though , the staff have ALL been friendly and very professional and the food in the restaurant has been lovely.

"Holiday break"

4
523dly, Gainsborough, United Kingdom 29/09/2021

Very nice place clean and tidy. Very friendly staff always greeted you. Large bathroom was a nice bonus. Ample storage and full size wardrobe. Safe was also in the room to use. Location was good. Car park a bit tight to park.

"Nice hotel .."

4
thedaddymac, Frome, United Kingdom 28/09/2021

Booked a spa voucher 6 months ago and finally used it .the voucher I'd say was probably a bit pricey all considered. But enjoyed most things Sadly there was a function taking over the main brassiere room ,so we mainly used a small Lou fr bar and breakfast room for evening meal . My wife absolutely loved her two beauty treatments and the ball is probably the nicest we've used in hotels in Bournemouth. Evening meal Was very nice ,3 course meal could t fault it ,crispy beef very nice followed by a 10oz rump steak (£3supp) Afternoon tea the next day also very good ,staff great all Round ,reception area and bar area very well done also . The glareing down side to this hotel is the tired and dated decor in the rooms and corridors as soon as you go upstairs .we had a superior room so expected better …however the bed was very good

"Comfortable and enjoyable stay"

5
User 28/09/2021

The hotel is clean and tidy and offers excellent service from its staff. Our room was spacious and clean and of a high standard, with a comfortable bed. Food served at the restaurant was excellent and would recommend booking a table and experiencing it. Breakfast was also excellent and a wide choice on offer to cater for all.

"Highly recommend - would come back again"

4
User 28/09/2021

We arrived early but were allowed to use spa facilities until our room was ready. The staff were excellent in every department. I was sat outside in the courtyard and overheard the waitress taking the time to speak with a couple. She was clearly very busy but I thought this was very professional of her to get to know the guests. The spa facilities and treatments were five-star, highly recommend. I also loved the decor of the restaurant and gin bar, and would love to see this reflected in the rooms. My only 'complaint' was the toiletries provided. There was a 'hair wash and body wash' in one - ew! Please, use separate shampoo, conditioner and body wash bottles. This was the only thing that downgraded my experience. Breakfast was well organised and very tasty. Would certainly stay here again.

"Old and needs a refurb and thorough clean."

2
SarahJColeman, London, United Kingdom 18/09/2021

Great location but over two stays at this hotel it was clear that investment is needed to refresh the rooms. It was pretty filthy, especially the rooms. We stayed in the Lily “suite” which is a term that should not be used really. It's just a decent sized double room. The bathroom promised so much with a jacuzzi bath, but it was filthy. We attempted to use it only to find the bath filled up with limescale when you put the jets in. Totally gross! Breakfast is great and the staff are lovely but for the price there are better places to stay in the same vicinity.

"Way below expectations"

1
hantmcg382, Gloucester, United Kingdom 17/09/2021

Expected a luxury stay the night before flying out on holiday but got the opposite. Car park has very few spaces so had to leave car in public car park overnight. Receptionist wouldn't let my partner go to the room with the bags until a credit card had been provided. The bed and pillows were so hard we got bad backs and the hotel was shoddy and run down in appearance. Worst of all, we were up for a flight at 5am but we're kept awake past midnight because of noise from the room below and guests in corridors. Rooms are not soundproofed like most hotels in this price bracket. Save yourself the money and stay in a holiday inn!

"Fabulous spa break"

5
tracybT4687MW, Bexhill-on-Sea, United Kingdom 14/09/2021

From the moment we checked in for our spa break, our experience was pleasurable and relaxing. The staff were friendly and accommodating, and the spa facilities fabulous and welcoming. The room was very comfortable and we would definitely recommend this hotel.

"Very relaxing experience"

4
User 08/09/2021

The room was pleasant, clean and tidy, with all you would need for a stay. Shower/Bathroom, a Large comfortable bed, TV with all channels, coffee/tea if needed in the room, telephone to contact all services.

"Poor condition accommodation for price paid"

2
katieclo2021, London, United Kingdom 08/09/2021

For the price paid, I felt the hotel was in extremely poor condition. The room was very dated, not cleaned to a high standard and the amenities very basic. Broken plug sockets, main door to room and bathroom door had chunks of wood missing. Soap dispensers dirty in the bathroom. Pillows were old. The list could go on. Thankfully we only stayed 1 night but slept terribly. The morning of checkout, housekeeping decided to let themselves in 40 mins before check out time and when the discovered that we clearly were not dressed and ready, they asked many time when we would be gone. Very disappointing when we decided to fork out extra for our visit to Bournemouth. Felt like a waste of money. The photos of the rooms perhaps resemble what they looked like 20 years ago with very good lighting.

"Perfect hotel"

5
User 03/09/2021

The hotel was perfect. The rooms are clean an modern. Beds are very comfortable. Breakfast in the morning had a large variety to suit all needs. The pool was clean an warm, along with the steam room and sauna. 10 minute walk from all amenities. Perfect location

"Old, tired, tatty mis-marketed and overpriced."

1
Oxfordjilly, Oxford, United Kingdom 30/08/2021

I booked three rooms for the August bank holiday weekend so my family could all be together for once before DD flies off to Uni. I paid almost £300 per room per night, and was happy to do so, expecting a luxury stay as advertised. Not so. The staff are all very friendly and helpful. That's all I can find to praise. The rooms are old, dark, in desperate need of a refurb. Old mismatched wooden furniture that smells musty. Not even a mini bar! Fine if you're expecting a shabby cheap old hotel, but NOT fine for £300 a night!!

"Fairly decent. Pricey though"

4
NickC283, Milton Keynes, United Kingdom 30/08/2021

Recently went for a three night stay. Had to book two rooms as had my 19 year old son with me. Reception and all other staff polite. Parking is limited but we were found a spot and it's free for guests. Drinks and service at the bar ( usual hotel prices ). Bar staff nice and friendly. Rooms are a bit dated ( lots of mahogany furniture) and quite small. Ours had a plant growing through the window ( room 21 ) please trim it lol. Pictures and lamps were dusty. Shower room was small. Apart from that it was ok. Not the best and have had much better for same price in London. Rest of the hotel was very well kept. Didn't use the spa so can't comment. Pool is very nice and it's warm. Could do with someone mopping the floor in the changing rooms occasionally. Breakfast was lovely and of a high standard with lots of choice and the staff were attentive and very polite. My only suggestion would be ( maybe some background music ) as people were talking under their breath as to not be heard by the table next door. We are out every night so can't comment on evening meals. Overall was a comfortable stay and would go again although I might search for similar in that area and do a comparison price check next time. No fridge or mini bar.

"A good weeks staycation!"

4
Stephieedory, Banstead, United Kingdom 28/08/2021

This hotel is great, although a little out-dated/old fashioned in some areas including bedrooms. Staff are friendly and professional. Breakfast was always good with a wide variety of options. The pool area was lovely - not too busy & had use of pool, sauna, steam room & jacuzzi from 7am - 8pm. We stayed in the main hotel, so cannot comment on the side lodge. However we did hear some people complaining re the lodge & asking to move so maybe it isn't as nice as main hotel. Location wise is great - local shop 1-2 minute away and beach is just a 5 minute walk to cliff lift or 10-15 min if walking the cliff. One main problem was that every time we turned the TV on it defaulted to babestation, we didn't have children with us but if we did this might have been an issue! We were in room 52, so not sure if this was just our room or every room was defaulted. We did let someone know so hopefully it can be fixed. It isn't as luxury or modern as other hotels, but it does the job for showering, changing, sleeping etc - you'll spend most of the time out on beach or in town! Also, the shower was temperamental and didn't work on 2 days just wouldn't turn on. We also reported this so I'm sure it'll be fixed before the next guests. Lift is very small and for someone who hates small spaces, I opted for stairs each time (grown some leg muscles haha!). We had balconies (3rd floor) which are small don't get me wrong but they do the job. View isn't great but it was lovely to have the balcony. Overall the hotel ticks all the boxes and does the job, despite being a little out-dated in some areas. Cannot fault the cleanliness or staff. Thanks again Connaught for a lovely week! :)

"Super stay"

5
960carolinem, Birmingham, United Kingdom 27/08/2021

We are here now - booked a last minute 4 night break for my birthday. I can't praise the staff enough - they work extreme hard and are so friendly. Big shout out to Christina and Roberto who never stop smiling!! Yes, the room is a little tired and bathroom pretty small but the bed is huge and very comfortable and everywhere is spotlessly clean. We're in an executive room which also comes with a free reserved parking space - god send!!! Food great - super swimming pool. Thoroughly recommend!

"A wonderful overnight stay."

5
maryH8774UL, Hastings, United Kingdom 27/08/2021

I arrived with my 10 year old grandson just for an overnight stay. My grandsons first words were WOW as we pulled up outside. Checking in was easy and welcoming. The beds were amazing and we both slept very well. Bathroom was clean. I had booked a cream tea for us both. This was excellent and served beautifully by a charming gentleman who interacted with my grandson. Charming. Breakfast was amazing. We had ours outside in the morning sun. Again beautifully served by charming staff.

"Disappointed"

2
User 26/08/2021

Arrived at the hotel at 6.30pm. The beds were like planks of wood. The mattress cover was for a double bed not single which was threadbear. The duvet cover was thrown over duvet not fastened as there were no fasteners. The shower was primitive but effective. The reception staff seemed hard and unengaging they spoke at you, not to you. When leaving the reception staff were dismissive and detached maybe it was the different culture, I don't know. The plus sides were the food was very good that we had paid for in the restaurant as we had only booked bed and breakfast. The breakfast was good, but some of the staff looked exhausted. We didn't try the swimming pool because of Covid but it did look inviting and we didn't try the spa. All in all I got the impression with the staff they didn't care what you said either way. That's either down to staff management or they are over worked. Rooms were also very dated. Has the potential to be much better than it currently is.

"Amazing Hotel, Great Location and Brilliant Staff"

5
User 24/08/2021

This is a top notch hotel. We were impressed with the quality and amazing facilities (Swimming Pool, Gym, Spa, Sauna). You pretty much have everything on your door step. The kids could have spent the whole day in the swimming pool. The staff were very pleasant, always smiling and very hospitable. Breakfast was great, enjoyed the 100 Gin Bar and you can't go wrong with the restaurant. Cleanliness was spot on and the rooms are well equipped and very quiet from our experience. The beach is a nice picturesque short walk away which we all loved. Will definitely stay again.

"Don't be fooled"

3
960justinm, Deal 24/08/2021

I booked a double room 2 nights for £510. When I got there i was Informed I was staying a the lodge next door, the rooms are nothing like as nice or value for money as the ones shown. The double was 2 singles pushed together, and the bathroom was tiny. When booking the it stated a double bed. If you are offered room 208 then I would refuse it. The Main Hotel itself is amazing, a lovely greeting from reception on arrival, the pool and steam room are first class, as was breakfast and the hotel restaurant. If I was to compare the Lodge part of this hotel to a Premier inn, the Premier inn would win on value for money and comfort, and a better bet.

"Much needed break"

5
GillandPeteB, coventry 19/08/2021

We recently enjoyed a 5 night break, everything was excellent! Check in was quick and easy, with helpful reception staff. We had a superior double, very comfortable overlooking the outside dining area. Both size and decor were good and a comfortable huge bed. We stayed on a BB & EM basis, which we thought was excellent value. Breakfast had a wide choice on offer, cooked items were hot and plentiful, the dining room staff quick and efficient despite the room getting busy at key times. The Brasserie menu is good and the food delicious, the staff worked extremely hard and were without fail courteous and helpful, as were the bar staff. We enjoyed several visits to the spa, the pool is clean and a nice size, the jacuzzi hot and relaxing. Overall we felt welcomed and enjoyed our time there, we would definitely stay again.

"Worst western connaught ????"

3
WorcestershireJoe, Hemel Hempstead, United Kingdom 19/08/2021

Worst Western Connaught, not quite, because Hotel looks good it has a a good ambience for reception, lounge, dining room, Terrace and garden. Staff efficient and very helpful in every way and the breakfast is excellent with good choice, at this time fortunately, served for you at the hot bar. Dinner was a good choice although limited for some after 3 three nights perhaps and actually impressive in the standard of presentation for the starters and the sweets justifying 4 stars anywhere. Sadly 3 star public rooms 2 star elsewhere

Simon Hartwell, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this review
Thank you for your review Joe - you have commented that the hotel looks good, and the public areas are nice, you liked the ambience, the food and the service so although I assume you didn't like your room, you have praised every other area of the hotel - I am really not sure therefore why you have rated us quite so low - I would say though, if you visit again and you aren't happy with your room we will do our best to move you, subject to availability at the time - please bear this in mind. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms average 155 sq ft, superiors without balconies 175 sq ft, Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Wedding Anniversary"

5
User 18/08/2021

We stayed in the Orchid Suite on the top floor, the room was a good size with a small balcony. The reception staff were excellent and check-in was swift and we made our way in the lift to our room in no more than 5 minutes. We stayed on a BB&EM basis. The breakfast choice and quality was excellent and the staff were amazing. The evening meal was equally as good again excellent choice and quality. The staff were very helpful, especially during these difficult times and Roberto and Steffi were excellent. The swimming pool was a good size and not overcrowded. It was a pleasurable 5 night break to celebrate our anniversary.

Simon Hartwell, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this review
Thank you for your review Alan, and for choosing to stay at the Connaught for your anniversary. I was delighted to read how much you enjoyed your stay and we hope to welcome you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms average 155 sq ft, superiors without balconies 175 sq ft, Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Worth another visit for sure"

5
LisaBil, Birmingham, United Kingdom 18/08/2021

Its a lovely hotel and spa, staff super friendly and attentive. Bedrooms are a little dated but apart from that we had a lovely time. Car parking is very tight but we found a spot and stayed put. Restaurant food was very good, outstanding even.

Simon Hartwell, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this review
Thank you for your review Lisa and for your kind comments regarding the team in particular. I am delighted you had a lovely time at the hotel and we hope to welcome you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms average 155 sq ft, superiors without balconies 175 sq ft, Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Okay I guess"

3
yell0wy, London, United Kingdom 16/08/2021

Arrived at the hotel, looks fine from the outside. The staff were all lovely, friendly and quick to respond to any queries. The decor inside is very, very outdated for sure. Smells a little funky inside the hotel? The carpet and walls could defo use upgrading. It was not a pleasant experience having this awful smell whilst entering and leaving. Anyway, we got to our room, the room smelt so bad and I mean musty and old. I could not tell if there was mould around, we opened the windows to air out and left for a walk into the lovely town. When we got back it still smelt so bad I physically could not see my self sleeping there so we messaged reception via their whatsapp and within 10 min we had someone come to the room. The guy was not sure what the smell was and was adamant it was not the room (maybe they're used to it). But he was kind enough to show us another room in the lodge, now I have seen some bad reviews about the lodge but the room was more spacious and so was the bathroom, and it did not have the musty smell so we took it. The lodge has no aircon, they have table fans so we did get a little refund for this. We ordered breakfast to the room both days and there were good options and food tasted good. Looked at the pool area from the glass window, there were no sun loungers as shown in pics. It didn't look the most clean for me and had a few people in so avoided. Me and my partner spend our two days out and about so only came back to sleep really. Area is lovely, close to town lovely walk away and close to the beach.

Simon Hartwell, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this review
Thank you for your review yell0wy, I was sorry to read that whatever odour it was that you could smell affected your stay so much and am very sorry that this was the case but pleased that we managed to find you an alternative room more to your liking. The sun loungers have been removed as part of our covid measures to keep everyone safe when using the spa, they will return when it is safe for them to do so. We are planning to install air-conditioning to the Lodge rooms in 2022 - perhaps we can tempt you back to try the hotel again for a future visit. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms average 155 sq ft, superiors without balconies 175 sq ft, Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Disappointing"

1
phoebefaulkner, Shrewsbury, United Kingdom 13/08/2021

The room was run down, the shower and toilet were not very clean and the room was like a sweat box! We only had one towel in the room so I asked reception for another one so we could have a shower - no one turned up. I rang reception as well to which nobody turned up again so we used the same towel. We then had no milk for a coffee so I asked reception for milk - of course, no one turned up so we went on a hunt for housekeeping in another room. The spa is crazy busy, we couldn't even swim! We moved to the edge of the pool because we just felt in the way but the dirty looks and uncomfortableness of just standing at the side made us get out. We then went in the jacuzzi which has a maximum of 6 - 6 people jumped in so we were side by side. We gave up and left. Overall for the price I was very disappointed, I would not stay again and I would recommend looking elsewhere.

"Great one night stay!"

5
Haselers, Maidenhead, United Kingdom 11/08/2021

Comfortable room in the Lodge. Excellent spa facilities…. made use of the pool, hot tub and massages which were very relaxing. Bar snacks in the Gin bar were excellent as were the choices of gin. Staff were friendly and attentive. Breakfast was more than adequate, with a good choice of pastries.

"Room noise"

2
Paul M, Orpington 07/08/2021

The room was clean the tea tray was poor a slither of a biscuit and not a very good selection of tea or coffee, the room was next to a lift and suffered noise all night I asked for a room change which they were able to do but the new room next door had similar noise levels at night realy unacceptable at £374 for two nights,I have stayed here previously twice before and enjoyed my stay but this is definitely my last visit.

"Loved it!"

5
User 06/08/2021

Hotel is a little run down in areas but only cosmetic, don't let that put you off fantastic hotel all in all amazing staff when I next visit Bournemouth me and my partner both said this will be the hotel where we stay. Staff were friendly and couldn't help us enough with any question we have and the room was clean and had everything we need. If you're thinking of staying at the Connaught I hope I can convince you to stay as I'm sure you won't be disappointed made my mid week stay so much better. Breakfast is help yourself except for tea and coffee and toast which if asked for will be promptly delivered to your table and I don't think I came across a single staff member that wasn't enthusiastic to help, polite and friendly a real beautiful place to stay. And so close to the beach and everything we had planned to do with out time! Spa facilities were top standard. We like to visit different places and stay at different hotels, this is the first time me and the girlfriend have agreed we will be going back to the same hotel!

"Really nice hotel and very central to town"

5
Mike A, Basingstoke, United Kingdom 03/08/2021

Very good hotel. Everything was clean and well presented. The breakfast was a very good quality and the spa area had a good size swimming pool. The hotel was very central to the town and sea front. We would go there again.

"Wedding"

5
User 01/08/2021

We stayed at the hotel for my brothers wedding it was amazing staff was very helpful nothing was any trouble swimming pool was lovely and warm. The spa treatment was lovely would definitely recommend it

"A Good Place To Stay"

5
BrookesStuart, Codsall, United Kingdom 29/07/2021

We stayed for a weekend. Its a popular & busy hotel but the robust C-19 set-up keeps things moving with minimal delays. The sports & spa facilities are comprehensive are very clean. The beach is only a 5-minute walk away too. Our room on the top floor with a balcony was a good size & well appointed. The wetroom bathroom (no bath) was great, (huge) designed for a wheelchair user. The staff are fantastic. Attentive, polite & very helpful, nothing was any trouble. We ate in the restaurant both nights. The menu is very good, the food tasty, & the portions generous. They also have a 100-gin menu. We enjoyed our stay & will definitely return.

"Good Trip"

4
terenceo238, Plymouth, United Kingdom 28/07/2021

The hotel was very good excellent facilities The service & the food was very good at breakfast We used the main restaurant for our evening meal it was very good Roberto was very pleasant The chairs in the main restaurant were very hard & uncomfortable to sit on

"Best Western Hotel July 2021"

4
AmosPaul, London, United Kingdom 25/07/2021

Service was excellent especially the breakfast team. Excellent leisure facilities, swimming pool, jacuzzi and steam rooms. Room in the lodge was small especially the bathroom. Service at reception was friendly and helpful.

"Nice hotel for a beach holiday"

4
annaremuinan, Ashford, United Kingdom 24/07/2021

We stayed for four nights, hotel was nice and clean, staff were friendly, buffet breakfast was lovely. Hotel restaurant service a little slow but the food was nice. Hotel very short walk to the beach and town so great location. Only issues we had was the WiFi didn't reach the room we were given (room 6) and when we arrived the spa was already fully booked for the 4 days we would be there so would definitely recommend to book treatments in advance. Other then that we were very happy with the hotel and would recommend.

"Lovely stay"

5
Lucy C, London, United Kingdom 21/07/2021

We had a lovely stay and was sad to be leaving. All the staff were very friendly and welcoming. Our room was a good size with chairs by the window and has tea, coffee and water. We never tried the swimming pool and sauna as were out during the day enjoying the heatwave and the beach. The beach is only less than five minutes away and a lovely walk down some steps or the zig zag slop. We had dinner one evening and it was delicious. We also had a drink or two each night at the gin bar trying a selection of their 100 gins.

"Still the Best Best Western"

5
terryw717, Bracknell, United Kingdom 20/07/2021

Back after a 2 year gap, but it felt so welcoming when greeted by Julia who checked us in. Julia is a true credit to the Hotel and should be commended on her customer skills, such a talent. She made what was a standard check in through the perspex very easy. We had the cancelation price that included breakfast and parking, a good and reasonable rate. Parking is a big plus. The room itself was comfortable and clean as was the bathroom. Just a 12 minute walk down to the beach front going past the Bournemouth International Centre. The table service for breakfast worked well and again credit to the staff coping with the masks. See you again next year.

"Very good."

4
762julieh, London, United Kingdom 20/07/2021

We had a lovely stay at this hotel. We had a good spacious room with a balcony which came with a designated parking space. So it was really easy arriving and getting sorted so quickly to park. The staff are all doing their best under challenging times especially as recruitment is an issue in the restaurant and at breakfast which I totally accept but it may be something others could find a problem as service was slow and by inexperienced staff. The food at breakfast and at dinner was really excellent they obviously have a talented chef serving delicious hot food and good choices. The restaurant room is very nice as was the breakfast area and the ability to have breakfast in the garden in beautiful weather was a big plus. Thank you for a lovely comfortable stay. I would definitely stay at this hotel again.

"Close to the beach, clean & friendly!!"

4
courtneyleannet, London, United Kingdom 18/07/2021

Great location, close to the town & beach! The service is great and the hotel staff are really friendly! You have to pay for parking which is usually included and not mentioned when booking but not the end of the world! The spa was great too. Rooms could be a little more modern!

"A 3-star hotel charging as a 4-star one"

3
LadyVal81, London, United Kingdom 18/07/2021

We went to Bournemouth hoping to escape from London's noisy life and sleep and relax for 3 nights. Unfortunately, this was no possible. We were placed in room 14 on the 1st floor which was right next to the lift which would make noise every time it was in use. The room was also at the beginning of the corridor which meant people would constantly pass by, from 7am (when the breakfast started to be served) right until midnight. The room was quite small and the toilet was tiny (you could hardly move in the shower). We paid £230 per night and this did not even include breakfast. For that price, we would have expected to have at least a good night's sleep everyday and even a little fridge in the room. Although the location is good, this place is too overpriced for what it offers.

"Lovely hotel and staff"

5
josW6867EM, Seville, Spain 02/07/2021

We stayed for 2 nights and the hotel was lovely and clean. The breakfast was lovely and the gin bar a real bonus. The staff were brilliant and nothing was too much trouble. Would recommend Gin O'clock where selected guns are £4!. Would thoroughly recommend

"Excellent hotel but beware of the parking!"

4
LittleJenny, London 01/07/2021

We had a great break here. We had a balcony room in the main building and it was compact but well appointed, clean and comfortable. The shower was good too. The breakfasts are very good with a large selection on offer. There is table service for hot food and then you queue to get juices and cereals (presumably this is self service in non-covid times). Reception was very friendly and helpful - my son, daughter-in-law and granddaughter had a room in the lodge but it had no air conditioning and got very stuffy and they were moved into the main hotel after one night and we were also allowed to stay in the car park after the normal departure time on our last day. The hotel is high up above central Bournemouth but you can be in the town centre or at the seafront in about 10 minutes. It is a steep climb back up though but it gets easier the more you do it! My only criticism of the hotel was the car park. As we booked directly it was free so that was good, however, using it is another issue! There are two car parks - the main one which never had any spaces and an overflow car park. The overflow has angled spaces as it is narrow as well as parking along the main wall of the building. Some of time is chained off with a padlock and you have to find the man to let you in or out. The spaces are badly marked as the paint has faded and this leads to people parking pretty much anywhere they can squeeze their cars in. We lost a lot of time everyday trying to exit the car park and on one occasion we had to try and turn in a non-existent gap as someone with a trailer had parked next to us virtually blocking the whole car park. I would not hesitate to stay at this hotel again however I would be looking to park elsewhere unless a better parking system was in place.

"Excellent service"

5
cjp992, London, United Kingdom 29/06/2021

Second time staying at this hotel had a small break away staying at the Hilton though best western beat the Hilton hands down on service and going that extra mile. We often forget housekeeping - I was extremely impressed with their level of service and going that extra mile.

"Relaxing and quality"

4
User 29/06/2021

Arrived early , quick check in as room was ready early , room was lovely and airy and the mattress was too die for ,our daughter had paid for us to stay , the spa is so worth a treatment it was brilliant after our journey .. the beach is within easy access by the old victorian cable lift was a delight ... the beach itself is outstanding like being abroad ... the gin bar is also to be paid a visit ! And the restaurant is outstanding the food and staff brilliant

"Pleasant overnight stay"

4
SkillFamily, Slough, UK 28/06/2021

We stayed here for one night with a Buyagift voucher which included a 3 course meal. We were on the first floor, the room was small but clean and appeared to be recently decorated. It was perfectly adequate. The staff were warm and welcoming. The evening meal was tasty and plentiful. As the weather was amazing we were able to have breakfast in the garden and there was a great choice. We were lucky enough to get a parking space, but it was very tight. We had a pleasant stay.

"PERFECT TRIP TO BOURNEMOUTH"

5
daniella b, Fontenay-le-Comte, France 25/06/2021

We have just returned from a 2 day trip to Bournemouth. We stayed at the Best Western Plus Connaught Hotel & Spa, which we chose as a result of other customer reviews and we were not disappointed. The hotel was ideally located with the beach just a 2 min stroll down the road and then just a further 10 minute stroll along the promenade to the main square and Pierre. Also just a 15 minute walk through the lovely gardens to the main shops, cafe's & bars. Parking was 8.00 a day but this is nothing new to us and we had no trouble getting a space. The hotel was clean, modern, lovely decor, great gin bar and an excellent hotel pool & spa. Unfortunately the steam room and sauna was closed due to covid. Our room was a bit smaller than we are used too and the bathroom also, but had everything we needed, was cosy, clean, comfortable and perfectly adequate for our two nights. It was a standard double, next time we may upgrade to a slightly larger room. We ate both nights in the hotel restaurant, the hotel restaurant was busy and had a great atmosphere. The food was excellent on both nights, breakfast also had a good selection. The reception staff and restaurant staff were polite, friendly, attentive and professional. We had a brilliant stay at the hotel, we would definitely recommend to others and will stay again. Thank you for a perfect mini staycation.

"Not as expected, poor standard, poor value for money…"

2
User 23/06/2021

Very disappointed with our stay. The hotel was not as depicted in the photos online; extremely dated decor, in a poor state of repair in a lot of places, rooms very small with worn bathrooms, did not feel clean. Restaurant, bar and spa area were okay and staff were friendly. Car parking is minimal and expensive. Overall an expensive stay for a sub standard hotel.

"Nothing special"

3
Stephen S, Goole, United Kingdom 23/06/2021

A little disappointment on arrival, not quite as palatial as expected in the photos. Car park always full and spaces very small, the Lodge has spaces just large enough for a Austin 7. Dingy corridors from 1980's lead us to our room. Some rooms have the joy of listening to the kitchen extraction system next to your window. Our room was dark, small and a well worn bathroom. Dinner was ok but nothing special and didn't match the web pics. Fixed evening menu is very repetitive.Usual breakfast madness as shortage of staff means extended waiting times. All in all a poor value break.

"Pleasant Stay"

4
User 20/06/2021

The overall hotel was fine. Room a bit cramped and would have liked a fridge in the room. Car parking tight however it is in a busy seaside town and we were grateful that we had parking. We had two evening meals, food was good, a very hot thai sauce on one night but edible. Excellent friendly staff. We would return. The hotel had a policy that you had to vacate the car park when you checked out and could not leave car there until a later time, perfectly reasonable considering new guests arriving require parking. The luggage store was compact and restricted to guests taking public transport, perfectly reasonable considering guest with cars could put there luggage in their car.

"Average stay"

3
lynsey848, Birmingham, United Kingdom 20/06/2021

Stay was pleasant but didn't blow us away. Room was comfortable but cleanliness could have been improved - I opened the bedside drawer to find a used tissue and a pair of socks from the resident before… Breakfast was ok, they had gluten free toast and sausages so I was well catered for. All staff we met were really friendly. Dinner at the Brasserie was disappointing.

"Best hotel we have stayed in in Bournemouth"

5
captbazplumb007, gravesend kent england 18/06/2021

Very clean and tidy , good food and friendly staff Wll definitely use again Good value parking can sometimes be difficult Easy access, didn't use many facilities as we were on a golfing break Played IOP &MEYRICK PARK

"Fantastic stay, wonderful staff - relaxed weekend!"

5
Fearless14260353210, Windsor, United Kingdom 15/06/2021

Spa is lovely & treatment wonderful! The staff here are exceptional - all of them. Always pleasant, friendly and helpful - across every area. Best Western should be proud. Gin bar and happy hour fantastic! Some areas a bit tired looking but still great place to stay. Rose Suite was lovely & family had room in the Lodge - clean, serviced and comfortable. COVID secure Hotel. Breakfast is tasty & service great - ate outside and inside and service didn't differ in either area. Had a reserved parking space with the Rose Suite which is a bonus. After a difficult year for the industry we didn't know what to expect. It felt almost normal and we had a wonderful weekend. Highly recommend and Thank you!

"Spa day with lunch"

4
linda100660, Hayling Island, United Kingdom 14/06/2021

Had an amazing day at spa then we went up for meal ordered the chicken and fondant potato and diane sauce when it artived it was covered in almonds nothing on menu about nuts not a probelm for me but could have been for someone ordered pink gin for daughter when it arrived i asked if it was pink gin clearly not bar manager claimed it was

"Fab Bournemouth"

5
stevepeppi, Denham, United Kingdom 11/06/2021

Excellent stay at the hotel, room was clean & food at the in the restaurant was excellent. The breakfast was also of a high standard, table service due to covid-19 restrictions. Roberto in the bar was the highlight making fantastic gin & tonics as well as expresso martini and nothing was too much trouble. The pool & jacuzzi was also very nice and the hotel is in easy reach of the beach and town. Overall a great stay cation.

"Steer Clear !!"

1
donnabanfield2, West Malling, United Kingdom 11/06/2021

To say this hotel is dreadful is a complete understatement! We have literally just walked out of this disgrace of a hotel with a full refund! We were so looking forward to staying here for a long weekend, when we pulled up we were apprehensive as outside was a bit tired looking, however we had paid just over £700 for 3 nights so we assumed the inside would be lovely, how wrong we were ! The paint work was very tatty, and chipped in the hallways, and the “Executive double room “ we booked was a disgrace. Dirty, tatty, dated and that's putting it mildly! We asked for a refund immediately, which to be fair they gave us without question. Do not touch this place with a barge poll !

"Excellent hotel great stay !!!!"

5
dizzy01london, London, United Kingdom 10/06/2021

Excellent hotel staff are friendly and the system they have in place works well as messaging through what's app they always answer you straight away. Breakfast is huge and plentiful. Eaten a couple of times in the restaurant in the evening Very good food and not over priced like some establishments. Drinks are fairly priced as well. You do have to book the pool but we never had an issue always got a slot. We are still here and lovin it I reckon it's the best in this area. Parking can be tight but everyone seems to get a space eventually. It's near the beach down the slope is the pier or zig zag path or steps further up which comes out next to a harvester. The staff here go above and beyond nothing vid to much trouble definitely will be back and staying here.

"Not for vegetarians"

4
DeborahUke, Southampton, United Kingdom 09/06/2021

On the whole I found the hotel to be very good. The staff were friendly and very professional. The room and the hotel was very clean. I didn't use the spa. The bar areas were very comfortable and there is a range of nice places inside and out to sit with a drink and relax. My room was in the Lodge next door and the water pressure was poor giving a very pathetic shower. One wall was hot (water pipes?) so the room was too hot all the time. The food was very good except for the vegetarian main meals which were terribly bland. Even the curry was disappointing. And the risotto was so boring I could not finish it.

"Quality Hotel"

5
Beancounter30, Camberley, United Kingdom 09/06/2021

This is an excellent hotel to stay with high quality food served in the spacious restaurant and a gin bar in a comfy lounge. The rooms are comfortable and the hotel is a short walk to the sea an the town,

"A lovely break with my daughter"

5
User 08/06/2021

My daughter and I stayed as a joint birthday celebration and her pre-wedding treat. After the past year it was lovely to spend time together and for her to have a facial which she really enjoyed. We will probably come again!!

"Clean, Friendly and Helpful"

5
User 03/06/2021

Friendly staff. All areas very clean. Nice towels and good amenities. Food was amazing. Breakfast very good, lots of options. Door card was a bit temperamental but staff changed it over easily. If room service was available it wasn't obvious but I also didn't enquire. Very happy and would recommend.

"Relaxing 4 day stay"

5
Fearnley, Bucks 31/05/2021

Hotel is situated in a quiet residential area only a 2 minute walk from Westcliff Promenade and 5 minute walk to the Westcliff zig-zag path which leads directly onto the beach or you could take the clifftop railway down. 10 minute walk to Bournemouth and 15 minutes to main shopping centre and gardens. My hotel room was very clean, quiet and comfortable. All of the staff in this hotel are very well trained - friendly and exceptionally obliging. Had dinner one evening in the Brassiere and the food was very good. Gin bar is great too! Would definitely stay here again.

"Another great stay at the Connaught..."

5
trebor88, Brighton, United Kingdom 30/05/2021

I thoroughly enjoyed my latest visit - I have going there for eleven years, My room in the lodge was clean and well appointed. The staff were very good as always and many remembered me from previous visits.

"Excellent, as always"

5
cokers, High Wycombe, United Kingdom 29/05/2021

We love this hotel, the management and staff look after you like a member of their family. The food is great quality and a varied choice. The Spa offers a variety of treatments and the pool is a real bonus. The rooms are clean and have the new addition of air-conditioning. No sea view but a short walk takes you to all the local amenities, town, beach, gardens and beautiful walks. You will not be disappointed.

"Good value in great location"

4
wodie s, London, United Kingdom 25/05/2021

A comfortable unpretentious hotel with outstanding staff. There is a good restaurant and indoor pool. The atmosphere is relaxed. Great location for walks on the prom, up the chines as well as into town. An abundance of eateries nearby. Lots of buses to all the favourite sights stop near the hotel.

"Another lovely stay at the Connaught; the staff are all delightful and accommodating"

5
686lynda, Oxford, United Kingdom 25/05/2021

This is the first time we have stayed since the pandemic began and we felt safe and very welcome. All the staff are so friendly and helpful, especially in the restaurant for breakfast and the housekeeping staff. We booked our pool/jacuzzi slots in advance and so that was relaxing, and breakfast with the buffet service (rather than self-service) worked really well even though the hotel was busy. We were able to park the car easily with the help of the porter. Overall it was just what we needed; a comfortable and clean room, easy walking to the seafront and town, good food and good service.

"Great Location"

5
Pioneer61177232927, Wembley, United Kingdom 23/05/2021

This hotel had great facilities to great customer services. Have to book massage in advance as it was fully booked and so we didn't get a chance. It has parking for £8 pn so that made it easier to take the car. The beach was literally a 2minute drive and there's also shops and restaurants nearby walking distance. Therefore, all in all a great place to be..thank you

"Wonderful stay and staft"

5
254toddp, Bath, United Kingdom 19/05/2021

From the moment I walked in I felt safe and welcome. Every member of the team was supportive over emails I'd sent previously to the day of my arrival. The reception team were polite and fair and funny. My room was immaculate and covid safe. In fact the entire hotel was covid safe. The spa is amazing and the massages were very professionally done. Thanks for looking after me everyone especially being on my own it was much appreciated. You can count on me to stay again sometime.

"Excellent, as always"

5
cokers, High Wycombe, United Kingdom 14/12/2020

We have stayed at this hotel for over 20 years and it just gets better and better. The management and staff are very accommodating. The food is always excellent and the rooms very well presented. The hotel is only a short walk from the town, the gardens and the sea. We also love the leisure area. You will not be disappointed if you stay here.

"Fantastic Find!"

5
kirstyjenkins, Bournemouth, United Kingdom 13/12/2020

Had one night here for a meal and bit of a Christmas treat. Absolutely delightful hotel - lovely lounge areas. We sat by the fire downstairs which was delightful. We ate in the brasserie & the food was amazing. Breakfast also great - great value & perfectly cooked. We had the Orchid Suite. Stunning. Great room, great bathroom & lovely balcony. Cannot recommend this place enough!

"What a lovely place to stay"

5
User 13/12/2020

Just arrived home after a lovely 2 night stay it this hotel. Wanted to stay longer but they are only opening a limited time at the moment due to COVID-19 . The staff here are super friendly and considering what is going on they manage to stay cheerful, friendly and cannot do enough for you. Everything that we asked for was dealt with super quickly and in a positive way. I used the spa during my stay and has a lovely massage. We used the Brasserie restaurant on both nights, the food was lovely, not fancy but tasty and reasonably priced, I definitely want a return trip.

"One night visit just before 2nd lockdown"

4
Richiegod2003, Herne Bay, United Kingdom 15/11/2020

Very nice stay at this hotel, Staff were great, food excellent & hotel facilities & spa/pool ticked all the boxes. Nice refreshing swim before breakfast which was lovely. Rooms were ok, comfy bed but a little of a shock coming from a King size to the hotels double bed!! but we survived one night!!

"A wonderful hotel"

5
User 10/11/2020

This hotel was amazing!! We stayed in one of the executive rooms which was enormous and had a beautiful balcony for us to sit out. The breakfast was yummy with lots of fresh local produce and there was lots of variety and choices. The spa was an added bonus and was so peaceful. The staff were all so helpful and especially the housekeepers. It was just a beautiful place to stay. We will definitely be going back

"Value For Money"

4
fordy0608, Bristol, United Kingdom 06/11/2020

Due to COVID we had to cut short our stay but we were not disappointed with this place. Staff on arrival were friendly and explained everything that we could or could not do due during our stay. Our room was spacious with a lovely comfy bed and a large walk in shower. Breakfast was served in the restaurant and there was plenty to choose from. Leisure facilities were open but you has to book a time to use the pool due to social distancing etc. Treatments were still available if required. Overall good value for money.

"Mrs Dunlop"

5
User 05/11/2020

Excellent choice of hotel for my solo break and the PERECT location, especially the beach walks, restaurants, shopping. Hotel swimming and spa were spot on and very clean. The staff were very friendly, helpful and nothing was a problem. A big thank you Connaught Hotel

"Weekend getaway"

4
synnott4, Gosport, United Kingdom 02/11/2020

Popped away for a short getaway before the second lockdown. We stayed in the lodge suite. Room was clean and tidy and of good standard. We ate in the restaurant, food was a Halloween menu and was excellent. We will be returning

"Relaxing and Covid safe"

4
veemij, London, United Kingdom 02/11/2020

Our stay was for 3 nights and we selected this particular hotel due to the fact that it offered a swimming pool and hot tub in this Covid period. It was definitely great move. Check in (and check out) was quick and needed minimal face to face contact. All staff were friendly and helpful..and were all masked up. The WhatsApp service that the hotel provided was EXCELLENT with requests being dealt with promptly and with a personal touch. (On an evening when I wasn't feeling up to eating much, I requested toast and butter and this was provided quickly, albeit without a knife). The hotel kindly fixed it that we have a fridge, even though I was told over booking.com that a fridge couldn't be provided. Fresh towels and toilet rolls could be left in bags outside the room if you don't require housekeeping. The room itself, although dated with the furnishings, was clean and comfortable. I booked a superior double room and there was ample space and a decent sized TV screen for us to watch when we wanted a relaxing evening. The bathroom was a no frills one (for a 4 star hotel) but it was clean. Our room was right by the lift/elevator but apart from a bit of morning noise, we had no complaints. Our room looked onto the terrace but as the weather was rainy and dull, we couldn't appreciate the terrace first hand. What we could appreciate was the great pool. It was deeper than my local leisure centre pool at 1.7m and if you're not a confident swimmer, the sudden slant of the pool's surface may take you by surprise. Confident swimmers will appreciate the depths. The hot tub was not as bubbly as I have experienced but it was a great size. With Covid rules, only 2 people were allowed at any one time. This makes for a personal hot tub session if you're with your partner! A one way system ensured more safety. Changing rooms were clean. We were kindly gifted with a complimentary glass of wine for my partner's birthday so we were able to sample the brasserie. Staff again were friendly and helpful. We would have definitely visited the brasserie if we had more time but it was comfortable and inviting. The only downside for me was having to pay for parking in the hotel car park when I was a guest at the hotel (£8 per night). My partner and I really enjoyed our stay, especially as the hotel was not far from the town centre and Bournemouth pier itself. A great choice for anyone visiting Bournemouth.

"Anniversary weekend away"

5
User 01/11/2020

We got to the hotel on Thursday 29th October, when at reception lovely customer service was explained everything in detail, and all through our stay was fanstanic nothing was to much trouble for the hotel, from breakfast to evening meal, breakfast there was always loads offered plenty to eat, all through the hotel was hand sanitizers, we were away for our anniversary and on Saturday night they put a candle on the table my husband had ordered bottle of champagne it was just over welming at the end of the night they brought, a plate out with happy anniversary on in chocolate with a bit of choc brownie on just made our night, if there was a small thing I would say was the bed in our room was very uncomfortable and the room was small but apart from that a superb weekend and will be returning in the future. Thank you to all the staff for helping us.

"Refreshing short stay"

5
Nathan W, London, United Kingdom 27/10/2020

I quite enjoyed my stay here. The hotel does well for its price bracket. Rooms were clean, and it was nice that you could chat to reception via whatsapp. Unfortunately there are some works currently going on next door, but it really didn't affect me at all. The hotel is in a decent location too. A short walk from pubs, restaurants, shops and the high street. The breakfast was good I thought, with the option to pick and choose what you want. And the staff at the restaurant were very friendly. I decided to use the Spa for a massage which was very professional. I was surprised at how relaxed and fresh I came out of that. Would recommend.

"4 night stay September 2020"

5
User 24/10/2020

Six friends we had an excellent stay. Covid dealt with extremely well. Bar/restaurant Manager and his staff extremely friendly and professional. Restaurant food exceptional under current circumstances. Breakfast very good. Gin o'clock well attended. Rooms very clean and well managed with fresh towels etc. when requested. Would definitely recommend this hotel to friends especially during these strange times.

"Few day stay over "

3
User 18/10/2020

Couples stay over, great location for visiting city Centre or the beach, relaxed hotel, with pool Room okay, nothing special, I know realize 137 sq ft is not big to stay a few days as a base Staff are very engaging and nice, hotel needs abit of updating - kick of paint and cleaning the roof windows which hang with dust These are difficult Covid times - staff were very helpful and accommodating Breakfast was excellent, large choice and very well done - top service Thank you to all the staff, pleasant service, just a bit limited

"October 2020"

5
User 17/10/2020

Stayed in the Lodge for 3 nights a good size room and very clean Pool and Jacuzzi were brilliant not crowded Staff friendly and helpful The bar area was warm ,cosy and a good selection on the Gins Easy access to the Beach and Town

"Lovely hotel"

5
JoannaR936, Eastbourne, United Kingdom 17/10/2020

We had a great 4 night stay here The staff are well trained and customer service levels are high Good sized pool and jacuzzi Everywhere clean and Covid compliant Breakfast - good quality food and well cooked

"Mr m Gregory"

1
mikegeuro, Manchester, United Kingdom 15/10/2020

Basically if you want overpay for a room then this hotel is definitely for you , had dinner in brasserie , overpriced , food Luke warm , hand cut chips are frozen chips , butter was frozen and had to sit on it to make soft , bread roll was red hot though , but that's an old trick of microwaving stale bread to make it appear fresh , wines average and overpriced , brasserie tables no tablecloths , how easy is it to make somewhere look nice ! staff are nice though . In a nutshell a typical English hotel with no atmosphere and everything seriously overpriced , doesn't deserve custom and I will never return, you can get better rooms and food ( not frozen pre packed heated in a microwave ) in plenty of places , Best Western , nothing best about this one I'm afraid

"Great stay"

5
Aby1965, Harlow, United Kingdom 13/10/2020

Spent a lovely few days at the Connaught Lodge. The room was good value, the staff were excellent and we felt very safe as the Hotel really has got a handle on Covid precautions and distancing. In particular there method of contact whilst you are checked in is by using What's App, no need to visit reception for anything, just send a message, the system is brilliant quick communication for everything from booking a table for dinner to booking a swimming session. A special mention to all of the waiting and Bar staff who went out of there way to make the experience enjoyable. We were frequently looked after by a lady called Marta who worked so hard, your business is fortunate to have her. Thanks again.

"Lovely place to stay!!!"

5
Fanth69uk, London, United Kingdom 13/10/2020

We love this hotel, very comfortable, very clean and the staff are brillaint. This hotel have done alot to ensure Covid safety, plenty of hand sanitisers everywhere, social distanced tables in bars and restaurants and every morning we got a message on whatsapp to reply back to them if we needed anything for the room, tea, coffee, towels etc and they would leave them outside our door in a bag. This hotel have made covid restrictions easy to navigate and still keep their guest safe. I recommend this hotel.

"Our stay"

5
Lucy679, Blandford Forum, United Kingdom 13/10/2020

One night stay here with a friend, we booked a twin room, the two beds were extremely close together, but this wasn't a problem for us. Room was nice, clean and spacious. We ate dinner in the restaurant, amazing food and service! The staff were lovely and hardworking a real credit to the hotel. Breakfast in the morning was okay however obviously cooked and then re-heated which was a shame. Overall a lovely stay and close to Central Bournemouth. Yes I would stay again.

"Excellent food and staff"

5
ACalpevillaowner, Henlow, United Kingdom 12/10/2020

My wife and I had a balcony overlooking the courtyard and we were able to use it. The bedroom was a reasonable size but there was no fridge (although we did not need it). The food in the restaurant was excellent, as were the breakfasts. The staff were extremely helpful, thoughtful and attentive-a credit to the hotel. The position of the hotel is convenient for walks along the cliffs and it is easy to walk into town, although there is a climb back! If I were in Bournemouth again, I would definitely stay at this hotel. We did have a problem with turning on the TV but a staff member came to fix this within 30 minutes.

"Not the best!"

2
60Sealover60, Chichester, United Kingdom 07/10/2020

I booked here for 2 nights as it was close to the beach and town. A short walk to both. On arrival we couldn't get in to the car park, so we ended up parking in a public car park.. not ideal as it said there was parking on site. The reception looked very smart but we were directed to the Lodge next door. This looked ok on the outside but is a bit tatty inside. The lift is the smallest I have ever seen. Only just enough room for 2 people and a couple of bags.. There was a strange smell in the corridors, I'm not sure what it was. THE ROOM - Our room was ok for the price. The 2 single beds I had requested were pushed up together, not ideal as I was travelling with a friend, not a partner. Not a lot of room to seperate them either. One of the beds was so close to the bathroom I could hear everything :-( Very little tea and coffee in the room, 2 milks for 2 people.. a bit mean, I thought! No lock on the bathroom door which might be a problem for some.. we managed though. The toilet did not flush very well.. to get rid of toilet paper you needed to flush 7/ 8 times. The shower was very poor.. absolutely no pressure at all, just a dribble! BREAKFAST - There seemed to be a good selection of food on offer. I ordered fresh fruit and yoghurt, a small cooked breakfast and toast. I had been eating the fruit for about 5 minutes when the waitress turned up with my cooked breakfast! She stood there just waiting for me to move my bowl with the fruit in, which I did in the end and she placed the plate in front of me!!! So I held the bowl and finished my fruit while the cooked breakfast got cold! I have stayed in many many establishments over the years and have never had my cooked breakfast served until the other course has been cleared. The breakfast itself was obviously pre-cooked and kept warm as it was dry and not very nice. The toast was lovely chunky bread so I was happy with that. Overall not worth the £14.50 if you didn't get it included with your room. The area around the hotel is not the best. A lot of homeless people begging. We saw some sitting on a wall eating what looked like leftover breakfast out of Chinese takeaway containers.. maybe one of the many hotels/ b&b's are helping them. The pool was lovely though, we made good use of that. I liked the Whatsapp messaging. Very quick response. Service in the restaurant was very slow but the food was ok. Ended up staying an extra night because it was convenient. Wouldn't stay again though

"Disappointing compared to expectations"

3
User 05/10/2020

We stayed in a classic double room for 4 nights at The Connaught. In terms of location, we were close to the seafront (5-10 minute walk to the beach) and reasonable walking distance to the town, too. The free parking was a bonus. From the photos, we were expecting a more luxurious stay at a modern spa hotel. While the hotel bared some resemblance in terms of decor, the quality was much more run down in reality. The wallpaper and furnishings in the hallways of the hotel were scuffed, the bedroom was cold and dark and was in need of a good deep clean. The essentials (bedding, towels, shower) were cleaned to a good enough standard but there was a lot of dust by the sides of the bed, on skirting boards and under the extractor fan in the bathroom. We did spot a dried blood stain under one of the pillowcases. We didn't go to the restaurant but did visit the gin bar which was lovely - the drinks were reasonably priced as well. While the spa was closed we did visit the pool and jacuzzi which was nice. Breakfast at the hotel was cheap but you get what you pay for in terms of quality. The service wasn't great as we waited 20mins to sit down. All in all, the hotel was ok but I would say it is misleading in terms of advertisement. We paid £400 so not too disappointed by the value. However, had we stayed the week before it would have been £700 and had we had paid that, I'd feel a lot more frustrated.

"Afternoon tea"

5
Patrice114, Bournemouth, United Kingdom 30/09/2020

Had the best afternoon tea this lunch time. Everywhere felt covid safe. I had the gluten free which without doubt was the best I have ever had. The regular one my friend had looked equally as good. Both with fresh from the oven scones. The staff were friendly and efficient. In these difficult times it was a lovely treat. Thank you all.. Would highly recommend

"Angela"

4
User 27/09/2020

Nice clean hotel excellent food and good service. Nice pool and jacuzzi. Wish we had booked for a massage in the Spa as it was very busy and we couldn't get an appointment. Beach and the town are only a 5 minute walk away. Good location

"Connaught hotel"

5
Millerscroft, Leek, United Kingdom 26/09/2020

A very good experience. The hotel is comfortable, very clean and is situated well for Bournemouth town centre and the beach. COVID measures were in place and adhered to. The restaurant was good with a good selection of delicious meals. The only minus was the tight parking bays.

"Connaught Hotel , Bournemouth (Best Western)"

5
User 25/09/2020

Lovely Hotel very friendly staff easy access to beaches rooms are refurbished , spotless , nice swimming pool and spa Breakfast and evening meal were very good value and great choice lovely outside seating area and plenty of rooms inside too

"Nice hotel"

4
annieWestMidlands, Birmingham, United Kingdom 21/09/2020

This hotel is in a good location, especially for the beach. We booked a room with a balcony on the top floor.The room itself was quite small,but furnished nicely.The balcony was small. The only issue was that one of the floor tiles was loose. We used the hotel bar the sat outside which was pleasant. The hotel pool was good situated on the ground floor. There are lots of places to eat within 10 minutes walk. Hotel car park is small, but we managed to get a space.

"Lovely friendly hotel"

5
User 21/09/2020

Great rooms, friendly and efficient staff. Our room was great and very clean. The hotel location is perfect both close the beach and town centre. Breakfast was excellent with a great choice. Overall we had a thoroughly enjoyable stay.

"Another great stay at the Connaught..."

4
trebor88, Brighton, United Kingdom 21/09/2020

I had a lovely room in Connaught Lodge, which is quieter but right next to the main hotel and all its facilities. Food was excellent as always, Staff polite and helpful and working hard at Covid19 prevention measures. Other guests were patchy in this respect with some not seeming to be bothered at all.

"Bournemouth"

4
moraydave261, Cullompton, United Kingdom 20/09/2020

Location fine, 10 min to town. Did a good job with Covid precautions. Over all hotel clean and nice bar area. Breakfast was very good. Lot choice and staff worked hard in service. Room was ok a bit tight in some areas. Parking can be tight so a tip - if to book in at 3pm get there 2:15pm to make sure get a space. So all good in most part apart from the en-suite. Was very small ( can stand in middle with hands on hip and both elbows touch walls). My wife had a few bruises due to lack of space. That was the main let down but if can get better room may be ok. Well done to all the staff there.

"Almost Perfect"

4
DiscoandGertie, Birmingham, United Kingdom 18/09/2020

My Partner and I booked for a two night stay bed and breakfast stay on Monday 14th and Tuesday 15th September. The hotel is lovely and the staff absolutely excellent and we thoroughly enjoyed our stay. Located a 10 minute walk from the beautiful Bournemouth beaches this is an ideal base to explore the coastline. Our room was clean and adequate with a lovely balcony enjoying the sun from early morning until early evening. All the room facilities were modern and clean with a walk in shower (no bath). The bed was large and comfortable and there was good access to the room from either the lift or stairs. There is an excellent choice of breakfasts and the portions were ample to set you up for the day. We tried the full English and porridge and both were delicious. The service throughout the hotel was first class, particularly from the head barman. I wish we had remembered his name as he deserves particular praise, but we were enjoying the gin happy hour (between 5pm and 6pm) which is a wonderful offer of just £4 for a gin and mixer with a huge selection of gins to choose from. We also sampled the afternoon tea which was substantial and really tasty. Now for the small areas that stops the hotel getting a top drawer 5 star. Firstly our room, number 56, was located right next to a large metal ventilator pipe on the outside wall. Unfortunately this meant we had to listen to a constant rumbling through the night like a thunder storm or lorry outside. I think this would only be a problem in room 56 on the third floor so I'd probably avoid it. Secondly, I think that the hotel is suffering more than most from the social distancing regulations. On entry the door is split in two showing "check in" and "entry" however the "entry" lane is also the "exit" lane from the other direction, so far from ideal. Fortunately we came down for breakfast at around 8am on both mornings and were seated quickly. However on leaving the dining room the queues entering wear too long and far too congested, on Monday they headed out into the main foyer which as I've already explained is narrow. Someone from the hotel should have been marshaling the queue or even directing patrons to another part of the hotel. I'm sad to say that under the current climate this was unnacceptable. That said, in every other way the hotel was wonderful, and we had a lovely stay, with great food and excellent service. I would only suggest that management get a grip of the peak time breakfast queue and then we would strongly recommend the Connaught and would definitely stay again.

"The best in Bournemouth"

5
Scottie2404, Bedford, United Kingdom 16/09/2020

We have been coming here once or twice annually fir some 10 or more years. We have seen the hotel change over time and always have a stay to remember. Attentive staff and comfortable, clean rooms and covid secure. We will be back and continue to enjoy their great hospitality.

"Lovely Stay"

4
User 16/09/2020

During our long weekend in Bournemouth we stayed at this lovely hotel, in the lodge side. The staff were friendly and welcoming, the afternoon tea was lovely and the service was superb. Thank you for making our holiday lovely, we will see you again.

"Great relaxing stay"

4
rydale66, London, United Kingdom 15/09/2020

we stayed here for 2 nights to make the most of the late September sunshine by the sea. The hotel is 5 minutes walk from the front, nice bar and restaurant area and good food. Rooms and corridors could do with a little updating, but we had a great stay and everywhere was very clean, would definitely stay again.

"Lovely Hotel and near sea"

5
213dib, Exeter, United Kingdom 14/09/2020

We thoroughly enjoyed our stay. Staff were most helpful and friendly and loved the gin deal. We eat in the Brasserie which was excellent and would definitely stay and eat there again. Plenty of parking spaces and walkable to sea. The parks are beautiful and well worth a visit and all within walking distance.

"Great hotel "

4
petesartain, Melksham, United Kingdom 10/09/2020

Nice hotel rooms very clean Staff excellent Breakfast excellent Pool excellent Area of hotel grubby , not fault of hotel , Bournemouth council Room a little on small side very nice Bournemouth itself very disappointing, lots of people sleeping rough, begging for money. Dog mess on the pavements and litter everywhere

"So much potential - Very little effort"

3
RMJOC, Swanage, United Kingdom 09/09/2020

Now let me explain a little about the background of my review, the hotel is full of potential everywhere (gym, spa, restaurant, bar) but unfortunately I was unable to use any of these facilities, due to having a spinal fusion operation the following day, and had to isolate ahead of the procedure. Because we knew we were going to be confined to our room, we booked the best room with whirlpool/jacuzzi bath. This is one of their 4 suites in the hotel and the only one that has this feature. So I was a bit upsetting to find out after we had spent 30 minutes running the bath that the jets didn't work. We contacted reception and they very promptly sent someone up, he proceeded to press the same buttons we had and then left saying he would be back in 1 minute. 40 minutes later I called reception to find out what was going on and they said someone would be up shortly. 25 minutes later I decided to visit reception myself, apparently the only person who can deal with it (the duty manager) is working in the bar and he is very busy so he will be a while. So by this point I've been in my room nearly 2 hours, still can't use the jacuzzi bath and now I can't even use it as a normal bath because at some point that evening the duty manager will visit my room (needless to say, I complained there and then that this wasn't good enough). Luckily after about 15 minutes the duty manager called and said that they couldn't fix the bath, so they would refund 25% of the booking fee. Also as I had to leave the hotel very early to head to hospital, he even offered to open hot breakfast 10 minutes early for my partner to eat, I wasn't allowed unfortunately. The duty manager was extremely helpful, but every other part of my experience at the hotel was quite the major let down. And then there are all the small details listed below that makes the hotel seem quite rubbish given its price tag. Bath robes fraying Bath jets not working Bath jet caps broken and sharp Cracked tiles on wall around window Toilet didn't flush properly Worlds oldest table fan Plug sockets in useless places Extremely poor communication Tight parking spaces @ £8 per night This review should only be taken as my experience as there are ma y facilities in the hotel I was unable to use.

"First visit after Lockdown"

5
Almost-in-the-chair, Weston super Mare, United Kingdom 08/09/2020

Relly impressed with the way the Hotel has taken onboard the mechanism for operating to reduce the risk of Covid. Easy checkin and check out process and spotlessly clean room and sual high standard of comfort in the room. Breakfast was now table service instead of the previous buffett. Cooked Breakfasts were hot and tasty. Slow service but very chilled as was in no rush. Just need to remember to order everything you want. Cant wait to return.

"Connaught be beaten"

5
User 07/09/2020

Believe the reviews, this is a great hotel. Easy check-in/out. Smart, functional, clean room. Friendly bar staff. Tip-top all over. Now though a word of warning if you are using the pool. The pool itself and its surroundings are fine. The pool is quite long and deep; perfect for a proper swim but beware the steps into it. The bottom step is not a step but a slope, not easy to see and very easy to slip and fall backwards causing injury. Otherwise a lovely sunny stay in Bournemouth and we will stay here again if visiting again.

"First visit to Bournemouth for 30 years!"

4
RugbyMan52, Dewsbury, United Kingdom 04/09/2020

A good hotel within a few minutes of the beach and town. Area could have been better but Bournemouth seems to have the same problems as many towns and cities in England. Staff good and welcoming - an asset to the hotel. Balcony room ok - a bit small, thin walls but didn't have any real problems with noise from other guests who probably realised they could be heard. Bathroom cramped - large bath but walk in shower would suit the space better. Not much of a view from balcony but nice to be able to open the patio door for air. No fridge in room but we knew that. Tea and coffee replaced on request and same with room service, towels etc which worked fins. Air con available if needed. Excellent breakfast apart from the long wait a couple of times - more staff needed. All your food seems to come at once which is a bit strange! Tables left uncleared because of staff working hard to serve others. Evening meal - decent choice, really well prepared and hot and tasty. Bit of a wait for food and forgot a side dish once but glad we chose half board. Felt very safe in hotel with most visitors following mask rules and sanitiser available. Only one lift for both staff and guests which wasn't great. Car park small but got parked ok but left car for rest of week - preferred to walk and use bus. Beach superb with long walks. Town had changed and not as good as it was. Overall good visit and would return some time. I would return to the hotel and did enjoy the stay thanks to the hard work of the staff.

"Great service as usual"

5
User 02/09/2020

We have stayed at The Connaught a number of times over the years but were unsure of how it was going to be due to Covid-19. The hotel answered all questions we asked and the staff & Management could not do any more to make us feel safe. All the staff wore masked & gloves and the room service was arranged so no contact was made between them and us during the stay. The Hotel was spotless in the rooms and public areas and we will have no concerns in booking another weekend break soon.

"A wonderful stay!"

5
User 01/09/2020

My girlfriend and I had a wonderful stay. The beds were really comfortable, the staff were very helpful and room service was incredibly quick and efficient. Lovely bathroom and the upgrade is definitely worth the cost!! Whenever we go back to Bournemouth, we will definitely be going back to this hotel!!

"Lovely hotel, well situated, friendly staff and good facilities."

5
User 01/09/2020

Lovely hotel, well situated, friendly staff and good facilities. Breakfast was very good with excellent choices and service. The Gin bar is epic and well worth a visit. Parking can be difficult later in the evening.

"Mr & Mrs Perry"

5
228MarkP, Bromley, England, United Kingdom 31/08/2020

Excellent stay as always ,, food drinks ,staff and room,, lovely welcome and all done with such professionalism under such circumstances ,,welcome done to you all ,, look forward to seeing you all the Xmas break.

"Good location, everything else average."

3
lukemU2559FR, London, United Kingdom 27/08/2020

My girlfriend and I stayed here for 3 nights. The first nights sleep was reduced to about 30 minutes because of an electrical fault in the AC, also being placed next to a lift meant noise from passer-bys. Breakfast over priced @ £15 p/p. Location pretty good, 10/15 min walk to the pier. Quite pricey for what it is. Barman (forgot his name, mid-twenties) was brilliant.

"Short Break"

4
NickB350, London, United Kingdom 26/08/2020

Booked a quick two night break at The Connaught Hotel, booked a room via Booking.com, and we had a room in the Lodge, not main hotel, which was fine and right next door, no problem at all. If you don't book direct with Hotel you have to pay £8 a night parking, we had no problem parking as we arrived early but it did seem to get very full by evening, I understand there are a couple of local car parks to use. Room was fine, huge bathroom, and as a base the hotel is great, within an easy walk to the beach, 5 mins, or the town Centre 10-15 minus away. We didn't use any of the hotel facilities but a big mention to all the staff who were working really hard and in a new way under then Covid changes, one morning we queued for breakfast, only about ten minutes, and only because everyone turned up and once, I thought the staff working at breakfast did a great job, well done to them. Would I go back, yes, location is brilliant.

"Nice hotel"

3
User 25/08/2020

The hotel is in a great location! About 5 minute walk to the beach and 10/15 minute walk into town and restaurants. The hotel is nicely decorated and very modern. Parking is a nightmare! Wouldn't recommend bringing a new car. Cost £8 a day to park. On the last day the receptionist told us we couldn't park there any longer than 1pm, however could park on the road for FREE! Very annoying that we could have saved £40 and probably got safer parking. The spa was lovely! If you look in advance, you can get 20% off certain treatments on certain days! Our massage was amazing and the lady was very nice! We used the pool everyday in the evenings! Had to make bookings for the pool but was plenty of availability on the days and times we wanted. We had an issue one day where I went down to the pool about 15 minutes before my partner and when we got to the pool the receptionist was no where to be found! He waited at least 10 minutes but no one turned up. We were told on the day before not to just go through as they needed to check us in on the computer and give us towels! Very frustrating and the same thing happened when we went down on the last day to book a last minute swim - no staff anywhere. Wasted 20 minutes of our last day waiting to make a booking and had no apology from the main hotel reception when we spoke to them! Breakfast was nice! However, we attended Monday, Tuesday and Wednesday in August but didn't seem to get a discount for the Gov scheme. The food was nice but is not organised very well. We ordered one plate when they first seated us but didn't realise that this was all you get! Then they never returned! We tried to get their attention to order some more food but always avoided us and were running around after bigger tables. £14.50 for one sausage, one bacon, one hash brown, some beans and scrambled eggs is crazy! We would have at least wanted a yogurt or some cereal as well or even just had the option to ask for more! The wall are very thin between rooms in the lodge. We could hear EVERYTHING that was going on in the room next to us! Not really what you expect from a 4 star! It wasn't bad during the day but when you're trying to go to sleep it's very annoying! Overal, it's a lovely hotel but like everywhere there is a few things that could be improved! We would stay there again!

"Nice summer break"

4
Jez D, Gravesend, United Kingdom 24/08/2020

We came to stay here as a couple and we have had a lovely time. We booked a suite and it is spacious. I do confess the doors to date the room and the bathroom is too small but otherwise the bed is very comfortable and clean and all you would hope it to be. It is nice to have a safe in the room and we have enjoyed the friendly staff. The hotel takes covid seriously and there is lots of provision for keeping people safe and well. The car park is small but we liked getting a reserved space with the suite and I would recommend getting parking sorted in advance. The hotel is near the town and easy to walk to however, be warned the walk is VERY hilly!! Food has been lovely, the trip has been relaxing and with a few small Improvements 5 stars was possible!

"Unexpected Staycation"

5
639alistairc, Motherwell, United Kingdom 23/08/2020

We stayed for seven nights in a balcony room and having air-con included was a godsend; we also enjoyed the option of sitting outside. The staff were extremely helpful and friendly and couldn't do enough for you. We enjoyed our breakfast every morning and any criticism regarding breakfast in previous reviews is, in our opinion, nitpicking. On the whole, a great hotel, in a great location, complimented by excellent staff. Would definitely stay again!

"Two, one night breaks with spa treatment and dinner "

4
978julieb, Horsham, United Kingdom 20/08/2020

Hotel staff efficient friendly all adhering yo social distancing rules. Hotel clean. Bed very comfortable. My complaints would be bathroom (toilet) is jammed in to a small area. Room far too warm no air con (a fan would be great) Really great nights sleep, breakfast fab. Apart from things which can't be easily changed and are really personal taste I feel the hotel gets 4/5 in my view. It's close to the sea, easily accessible to the town definitely worth a stay and I think we will be back for another stay. Enjoyed it immensely.

"Short staycation"

4
Miles K, Helston, United Kingdom 19/08/2020

We booked this hotel for a short break after our flights abroad were cancelled. Communications from the hotel before arriving were good and the position was close to the town and beach while quiet. Our room was fine, a good size and very clean. Covid requirements were clear and good throughout. This did have an impact on the spa facilities being unavailable but not anyone's fault. Staff were friendly and tried to meet any request. Breakfast was a good selection but hot options had been kept under warmers.

"Weekend Break"

3
lindseyc459, London, United Kingdom 19/08/2020

Stayed at this hotel 16th to 19th August 2020. All staff were friendly and hardworking. Booked a superior room and although great size, room was a little tired, especially the bathroom. Could definitely do with some updating and definitely need to get rid of shower curtain and install a more up to date shower. During these unprecedented times with Covid, staff were so nice but management need to improve decor overall. Only had breakfast on the day we left and again must mention how hard working the staff were, nothing too much trouble but the food was mediocre at best. On a last positive note, the Gin O'clock hour seem to be a big hit with all guests and for a first timer like myself, the gin menu was extensive and staff knowledgeable of what to try!

"Let Down By The Breakfast!"

4
Lisa L, London, United Kingdom 19/08/2020

I booked this hotel as a trip for my partners 50th Birthday. The hotel itself despite the outside appearance was really lovely inside. The hotel was very clean and tidy. The room was great and the bed was very comfortable. The staff were extremely courteous and helpful we had a problem with the radiator being on full in the bathroom and while we went out the problem was fixed. Overall I would recommend this hotel however if I came back I would not book breakfast. The food was lukewarm and dry as if it had been sitting around for a while. We left hungry as a result of this which meant we had to eat elsewhere.

"One night stay at Connaught Hotel - Bournemouth"

3
User 18/08/2020

Very central Hotel close to beach etc. Reception very modern and tidy. Cleaniness not very good - thick dust on top of wardrobe and top of picture frames and found an old plastic knife under bed! Breakfast very good

"Ok ish"

2
User 14/08/2020

Stayed for 2 night break. Arrived late evening and had problems with the room key. Tried reception but there was noone around, when we did find a member of staff they were very unhelpful and no customer service. The room was ok, bit tired. We thought we had breakfast included, but we didnt 12.50 for breakfast was bit steep considering it wasnt very warm or very nice. We used the spa facilities which were lovely but found the chloerine far to strong and burnt our skin. The prices at the bar are quite steep. The hotel has so much potential and is in walking distance to the beach, shops and restaurants. A bit of tlc, customer service and more reasonably priced would defo make the hotel a better place.

"Short break birthday treat"

2
Journey753662, Sanderstead, United Kingdom 12/08/2020

Stayed for a short break with the kids. Main points. Lodge suite. 1. Really shouldn't be rated 4*. Dust in the bathroom and dated decor with fittings hanging off the shower. 2. Most staff miserable and not welcoming at the reception. 3. Sofa bed in the room was terrible and although it said it should only be for kids our 7 year old couldn't sleep as the springs were so uncomfortable. Had to ask for an extra duvet for her to sleep on. Also the pillows were awful, cheap and uncomfortable. 4. Staff were surprised at us turning up for breakfast at 7 & definitely not 4* service. Understand that Covid has changed how things are done but really badly organised. 5. Location, although close to the beach it's not an area I would choose to stay again and definitely not this hotel, lots of unsavoury characters and didn't feel safe in the evening. We are not picky by any means but paying nearly £200 a night you expect basic things from a 4* hotel. I would stay in the premier like we have done previously.

"Pictures do not match - old and run down"

1
User 11/08/2020

This was a genuinely bad experience. The rooms were dusty, old and did not match the price of more than 100 pounds per night. It is not a 4 star hotel. We had to wait in the heat for 40 minutes to get our room, and when we did it was old, dusty and had a certain musk I would like to forget.

"Great location"

4
User 09/08/2020

Two night stay at the single room. Comfortable as it can get in a small room. Pleased with a desk as I was able to do some work. It's a nice comfortable hotel at a really great location. Only downside was breakfast. Super old fashioned breakfast and not very nice. It came with my room deal, but I would certainly not pay extra for it.

"Staycation at its best!!"

5
Lisabaker11978, Borough of Brentwood, United Kingdom 09/08/2020

We and three other couples stayed at The Connaught for a weekend. We were celebrating 3 birthdays and 20 years of friendship. The hotel staff were at all times extremely considerate and helpful, very polite and friendly. Three of our rooms were standard, they varied a little in size and decor, all were very clean and comfortable. The Superior room had a larger bed, a small balcony and a little more space. The only thing missing as far as we were concerened was a fridge! But when we requested an ice bucket for our celebratory bottle of champagne we were given one straight away. We chose the bed breakfast and evening meal package. The food was excellent and if we decided to choose from the A la carte menu we were only charged the very small difference. I would definately stay at The Connaught again and would recommend it.

"Mr"

5
elsondave18, Lanzarote, Spain 06/08/2020

Just like to say what a lovely 3 days we had at this lovely hotel. Just can't thank the the staff they were so good. Any thing they could do for you was no trouble. From Maria the manager to the bar staff the lady in the spa and all that service for breakfast just like to say thank you and I would recommend this hotel to anybody. And the food in the restaurant in the evening was absolutely lovely that happy hour on the gin bar what a great idea

"Good hotel "

5
Robert3856, Surrey, United Kingdom 05/08/2020

Stayed at the Connaught Hotel for a few days.  The room (9) that I had was  nice and spacious and had a nice balcony. The room had a nespresso machine and a Kettle.  I went down for breakfast on the Saturday and the service was awful. After that I only went down to breakfast on the day that I left and the service was much better.  All the staff were friendly and helpful.  When I say that I am of course including all the boys and girls that we do not see without whom the Hotel would not run so smoothly. Particular mention should be made for the Maitre D Hercule, message to Management look after him he is good. I mainly ate in the bar and the food was delicious  Part  of the Hotels Covid procedures is that they service the room after 3 days of your stay. Also they do not have China cups they have cardboard reusable ones. I read this and brought my own china Cup from home  I will defiantly be back at the Connaught Hotel again. . 

"Good one night stay "

4
User 02/08/2020

Only stayed a night in a single room that was booked pretty last minute and was a fair price compared to what other places were charging. Key observations: - room was larger than I was expecting with a good size en suite shower room. To be honest I think some hotels would have sold it as a “compact double” or similar - breakfast is currently table service and I had it outside. Pretty good overall although it'd be useful to have bigger glasses for drinks (especially water) - I was able to store my bike inside a secure area - due to interpretation of Covid rules, the hotel can't store bags pre or post check in. I don't think this is listed on their website and is different to how other places have implemented rules. The receptionist did let me know when my room was ready and I checked in about 80 minutes early - the room was very very warm. A fan was provided

"4 Day Break"

4
lorraineo15, Stoke-on-Trent, United Kingdom 02/08/2020

Stayed at the connaught for 4 nights, excellent hotel all the staff work extremely hard, the chief barman sorry did not get his name did an excellent job very cheerful also very helpful and polite in serving the breakfast the next morning. Breakfast was very good also the steak in the brasserie was very nice just missing a few little extras like mushrooms and onion rings it was little plain with just tomatoes on the side. Only one very small issue was the parking this is not great very tight spaces and quite often if go out for the day cannot always park when you return, it was free during our stay but heard that you normally have to pay 8 pounds per day which is ridiculous as the hotel is quite expensive so the parking should definitely be included.

"A LOVELY STAY IN BOURNEMOUTH AT THE CONNAUGHT HOTEL"

4
gregorynortholt, northolt 02/08/2020

I stayed at the Connaught hotel for the 3rd time , and went with my friends Mr and Mrs Shinde and their two children who were 12 and 8 years old. We had a wonderful time and and the rooms were exceptionally comfortable and had all the amenities. We stayed at the end of July, however there was no air conditioning in the rooms , so the room at times was a bit hot. For breakfast however there was a queueing system and unfortunately no one to greet people when queuing. The food in the restaurant was excellent and we celebrated the younger child's 8th birthday there, the fish and chips is excellent. Once again i re-iterate the whole experience was wondeful, except for perhaps the breakfast, and it would appear due to the current pandemic, that there was at times a shortage of staff on hand to serve it. The reception staff were amazing and it was a beautiful 5 night stay . Overall it was a great experience and the hotel is only 5 minutes walk to the seafront. Staff were exceptionally helpful. Should you need any assistance please ask for Maria Ruiz who has been working at the hotel for 22 years and is always on hand should anything untoward occur. A thoroughly invigorating, wonderful experience.

"Standard hotel to be honest "

3
922mairead, London, United Kingdom 30/07/2020

I would rate the hotel 3*s. The pool and massage/ spa were great and my favourite aspects of the hotel. Thought the bar was a bit expensive for what it was, but the Marston's smooth was good. We didn't get to try out the food and due to the pandemic cannot store luggage at check out. The manager on duty, was attentive and listened to our concerns. Would recommend for short stays but for longer stays may be worth investing in a slightly better hotel. Also was clean which is the main thing and great location wise.

"Short holiday in Bournmouth"

5
User 29/07/2020

Considering that the hotel had only just opened following lockdown, everything was up to speed and working well. The systems they had in place were efficient and provided a good standard of service. There was a limited menu in the restaurant but what there was was of good quality, properly cooked and well presented. Room service was excellent considering the requirement for social distancing.

"Lovely hotel"

4
User 29/07/2020

We stayed here for 1 night while visiting Bournemouth/Durdle Door and would not hesitate to return. It was our first trip since the pandemic and the entire experience went smoothly. The check in process was straightforward and the receptionist was friendly. Parking was convenient. Our room had a lovely balcony and the hotel even treated us to two complementary glasses of wine as it was my fiancé's birthday. We did not eat in the brasserie as we already had dinner plans, but we had a drink there and you could see the staff were ensuring tables and surroundings were disinfected regularly. Staff also wore masks and gloves while providing table service. The room was comfortable and we had a great nights sleep. Breakfast was very nice, we had room service as it is temporarily free of charge. I would be more inclined to pay for room service from now on, as we preferred enjoying our breakfast in bed. The hotel kindly called us when they realised we had left a belonging in the room and even offered to post it back to us. This was much appreciated, as some hotels wouldn't bother making contact. If you are thinking of going away for a night and are feeling reluctant because of covid, I would encourage you to stay at the Best Western. They are taking all measures to ensure guests feel comfortable and reduce any risk.

"Nice night away after a lifetime in lockdown"

4
JuliewW696YX, Cirencester, United Kingdom 27/07/2020

We booked here as a last minute get away. It was myself and my daughter. The room was a really good price - booked through Booking.com but prices were pretty comparable from their own website. I was very impressed with the things in place to keep everyone Covid safe, barriers hand sanitiser etc. Room over looked the car park and the building site next door which started to make a noise at 6am! Beds were super comfy - only room let down was that we could hear the man urinating in the room next door! Just hope he couldn't hear us too !! I thought I had checked but the main reason for choosing this hotel was the pool, but it did not open until the day after we stayed, it was a real pity as looked lovely and really needed that float about. Car parking was plentiful, and the hotel was close to the beach and town. Breakfast was really nice, all off the menu now due to social distancing, it was really nice and food hot and fresh - would have been nice to have a vegetarian option to the cooked breakfast. All in all, was very nice. Would not hesitate to return.

"Excellent hotel "

5
lynnmZ8077WY, Winchester, United Kingdom 16/07/2020

Visited just after the hotel opened after Covid lockdown. Could not fault the cleanliness of the hotel and safety measures put in place. We were asked if we wanted our room serviced and when declined had fresh towels and tea and coffee left outside our room. Breakfast lovely and luckily we were able to sit outside due to the lovely weather. 10 minute walk to the beach and shops. Sadly the spa was not opened but we will definitely return to try that out.

"Booked Before Pandemic "

1
User 15/07/2020

Booked a room before the Pandemic the hotel then rang and cancelled room due to this and said u can have a refund or you can book anytime within a year. ( we chose to do later date) Rang to rebook for them to say there is an additional change of £70 and was not willing to do anything for us we used the hotel before but this has upset me how and the cheek of saying they need additional charge because of the season we booked in. I have a email saying I may book ANYTIME within the year fake promises Using Pandemic to up prices also.. tut tut

Simon Hartwell, Owner at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Ms Cooper. Your review doesn't truly reflect your correspondence with us, as you will know the postponement email that was sent to you stated "Note there may be a price difference for a future booking which would be payable on arrival". The price of a Friday night in March is not the same as a Saturday in July, you were asked to pay an additional £59 for the new booking, not £70 and when you asked for a refund this was given without hesitation. I believe we have been more than fair under the circumstances, perhaps it is you that is taking advantage of the pandemic.... tut tut. Kind regards, Simon Simon Hartwell General Manager

"Connaught Bournemouth."

5
GazKing0037, Southampton, United Kingdom 22/03/2020

Excellent hotel and amenities, customer service second to none. Breakfast was brilliant with plenty of choice. Only ruined by the idiots in room 48 having a blazing argument until 5am keeping us awake all night.

Simon Hartwell, Owner at Best Western Plus The Connaught Hotel, responded to this review
hank you for your review Gaz, delighted to read you enjoyed stay, hopefully we will be welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Birthday weekend with friends."

4
1964Nonna2010, Burgess Hill, United Kingdom 13/03/2020

Nice welcome & given access to room an hour earlier than check in time. Room & bathroom a bit cold but husband found radiators switched off so he sorted that, we unpacked and then headed out to make most of the bit of sunshine. We returned about 3 hours later... and it was still cold. Towel rail in bathroom obviously half full off air as with radiator. Phoned reception and a member of team came to look and offered extra heater, which was promptly delivered. This certainly made it more comfortable for a bath and getting ready for evening. The next morning we told reception that really the radiators needed bleeding. On our return late afternoon they were all sorted and everywhere was lovely and warm. Lovely comfy bed, great towels. Nice shower gel & moisturizer, plenty of it too. Great towels & a very powerful hairdryer. Lovely evening dinner, great breakfasts, very nice cosy bar area with fab gin bar and knowledgeable young barman. Nice staff all round. Great central location, walk into Bournemouth town. Parking on site available. I missed that it costs £8 per day and we were not told at check in, so that came as a bit of a surprise when checking out , but at least we got parked. I didn't use pool or spa but my friend swam and said pool very good, with towels provided. Would return for another weekend visit. Thank you Connaught.

Simon Hartwell, Owner at Best Western Plus The Connaught Hotel, responded to this review
hank you for your review Nonna, delighted to read you enjoyed stay, hopefully we will be welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Excellent accommodation"

5
bobfQ6939BF, Oldland Common, United Kingdom 10/03/2020

Excellent hotel in good location. Very relaxed. Great served breakfast and evening meals. Super choice of gins at the bar. Large and comfortable rooms in the lodge. Friendly and helpful staff. Would stay there again

Simon Hartwell, Owner at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review bob, delighted to read you enjoyed stay, hopefully we will be welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Our Stay"

4
User 09/03/2020

Good loction - very close to the sea front, excellent service, excellent food however the outside of the hotel is 'tired' and the rooms could do with some updating, luxury furnishings. The mattress we had was very poor and new bedding would make sense and the walls are thin meaning that you could hear next door quite clearly. Having said that, we will certainly consider returning one day.

"Lovely Hotel"

5
babesurrey, Surrey 09/03/2020

Stayed here for 3 night break from 16th Feb, on arrival we were greeted by friendly efficient reception staff, we were in room 50 that had a nice little balcony, room was spotlessly clean with superking size bed, kettle tea and coffee, even bottled water on bedside table which was all replaced daily. The only downside was the size of the bathroom which was very small ours had a bath with an on the wall shower which being older with a bad back was difficult for me to get in and out of for a shower, but again this was kept spotless. The bar area was nice and the drinks not overly expensive. We ate in the restaurant 2 nights and the food was beautiful and priced really good for a hotel. The location is great too just a few minutes walk to the town and all the amenities. I would not hesitate to recommend this lovely hotel.

"Break to Bournemouth"

4
richrich137, Bristol, United Kingdom 08/03/2020

Booked the Lily suite, which had its perks i.e a reserved parking space. The suite was clean and had a spa bath, which we had to get maintenance to explain how it works as there were no operating instructions in the room. The bath takes over 20 mins to fill and only some of the jets now work due to overflowing issues with the amount of water. Separate shower cubicle had a fixed head which meant you had to keep your knees bent whilst washing your hair. All staff in the hotel were very courteous and would action your requests immediately. Overall the Lily suite was clean but the room was very tired and needs updating.

"Good Value"

3
prodog, UK 02/03/2020

We stayed for one night in the Lodge, which is adjacent to the main hotel. Our room was clean, comfortable with the biggest hotel bathroom I have ever seen!. Great shower. We dined in the Brasserie which was very nice, food was varied, well cooked, reasonably priced. Waiting staff were all very pleasant. Breakfast wasn't included in our stay and was £14.50 pp, which is a bit steep for a basic full english. The location is very central and ideal for for BIC and theatre. Would stay again.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Prodog, delighted to read you enjoyed stay, hopefully we will be welcoming you back again soon - perhaps book bed and breakfast instead of room only next time and you will save yourself some money on breakfast. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Weekend away"

2
607nickyc, Southampton, United Kingdom 01/03/2020

We decided to book a night away as we were meeting friends and decided to book the Connaught as it was close by. I was annoyed to have to pay parking when you are staying in there hotel the parking should be included in the price. We arrived in reception to be told we were staying in the lodge .? Strange we booked the Connaught not the lodge next door. It was very small had a strange smell and should be classed as a single room not double. The breakfast the next morning was back in the Connaught next door it was ok to be fair the hot breakfast was nice apart from the sausages but that's just personal taste the staff were friendly apart from the man at reception who carried on his conversation while we were waiting to check out. I wouldn't use this hotel again and be careful when booking to make sure you don't get put in the lodge.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Nicky, for clarification the Lodge has its own booking engine on all major booking agents so you will have chosen to book for the Lodge and not the main hotel when you made your booking - please call the hotel in future and we will make sure you are allocated the room type that you wish. All bookings made via agents are charged parking, this is stated on their websites - please book direct for complimentary parking. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Great Stay"

5
sc0ttwilkins, Lichfield, United Kingdom 28/02/2020

We experienced a great weekend at this Hotel. The staff were friendly and efficient and the Hotel is modern and well presented. The food was excellent and the selection at the bar was great. The Spa and Swimming pool area is also very nice.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Scott, delighted to read you enjoyed stay, hopefully we will be welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Connaughty"

5
M48T1N, West Sussex 27/02/2020

I decided to book here over the Premier Inn, and wasn't disappointed. The hotel and rooms are nicely decorated and furnished, food and service was excellent. The swimming pool was clean and in good order. Highly recommended.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review M48T1N, delighted to read you enjoyed stay, hopefully we will be welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"One Night Away"

5
adamtL3703GE, Somerset, United Kingdom 24/02/2020

Overall lovely hotel. Looks nothing from the outside, but much nicer once inside, clean, tidy and welcoming, staff very helpful, food and drink prices were expensive, car parking cost extra - which is not really on. Only had breakfast, which was included in the package - priced at £15 on the table - ridiculous cost!!! very nice though. Hotel was a bit too hot in the room and at breakfast - almost stuffy. No tea & Biscuits in the room, but not so much of an issue, more of a surprise. Spa was fully booked, and seems to be very popular esp with non-residents, so maybe this could be addressed with extra provisions made for hotel guests?? Have stayed in better Guest Houses in Falmouth of half the cost, having said that would not hesitate on returning to this hotel!! Lovely location, a short distance to the BIC, Town centre, Gardens and the Pier, Beachfront is even closer. Hotel Reception staff went out of their way to ring us when we had left an item in the room. A little gesture that shows exceptional customer service and it has to be noted that the majority of staff are foreign and they do a bloody good job at hospitality.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Adam, delighted to read you enjoyed stay, hopefully we will be welcoming you back again soon - maybe for a longer visit next time :) Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Afternoon Tea"

3
Sheila1964, Bournemouth, United Kingdom 23/02/2020

My friends and I had an afternoon tea at the Connaught Hotel on a voucher deal. It's a nice looking hotel and has a nice feel about it. We met our friends in the bar which was comfortable and warm but the afternoon tea was served in what felt like a dining room which was a bit stark compared to the bar area. The service was ok but again lacked warmth. We asked for extra sandwiches & were prepared to pay for them but as they'd already been prepared we were given them for free which was nice. The tea consisted of 3 finger sandwiches, 2 scones (one fruit, one plain) with jam and a pre-packed clotted cream pot and 4 small cakes. It was all very tasty. All in all a nice enough tea but it was missing something.

"winter stay"

4
heatherallbless, Barnstaple, United Kingdom 13/02/2020

in a Classic room - bathroom was a little small but for two nights it was adequate. Will remember to 'upgrade' next time. Comfy lounge, friendly staff and good food. Next time we will make a point of having a swim

"Afternoon tea"

4
User 06/02/2020

Enjoyed afternoon tea. Only criticism I have is that the cream and jam for the scones were left inside original little containers they came in and not served in small petite dishes. Felt this let down the presentation. Apart from this could not fault it or the service we received.

"Very bad hotel, very disappointing"

1
simn123, London, United Kingdom 03/02/2020

From start to finish the entire stay was awful. The hotel looks nice on the website but when you get there it is like a bad joke. Very dated decor, it smells musty in the rooms. The hallways look like they haven't been painted for about 50 years. There is a nice spar swimming pool but didn't use it. I was rudely spoken too be a member of staff called Elkin or Elvis, in front of my wife. maybe he didn't understand English i do not believe he should be working there as his whole working attitude was disgraceful even towards the people he worked with, mentioned by my wife. I wanted to walk to the beach and shops but to get there you have to walk past homeless and drunk people loitering just outside on the street. It wasn't located in the best area in Bournemouth we went for a nice meal in the town centre and was speaking with a few people about our bad experience in the restaurant, and everyone said the location we were was the worst place to stay in Bournemouth, and it was a good idea to get a taxi back. We got back to the room and had one of the worst nights sleep i have ever had in a hotel. Could not wait to check out.Would not return. It is not worthy of the 4 star rating it is just located close to the beach. Terrible service from the staff and the decor is very tired and old. The restaurant looked okay but was ruined by the sarcastic foreign staff. Its not run like a traditional sea side hotel Bournemouth is going down hill FAST!!!!!!!

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Simn- I am sorry to hear you did not enjoy your stay with us, or in Bournemouth in general. I have to say Elkin is one of our most respected and highly praised members of the team both internally and by the vast majority of our guests, you will be able to read countless positive comments throughout tripadvisor praising him for his high levels of customer service. Having worked with him for over 10 years, we have never had a complaint or comment about his English and to suggest he can't understand is just baffling, as is the suggestion that the restaurant is staffed by a sarcastic team. I would have appreciated being notified of your grievance at the time of your stay back in December. As a business we are committed to the continual improvement of our guest facilities. Having refurbished our spa in 2018, we have recently invested heavily in an extension and refurbishment of The Connaught Brasserie, as well as most of the bedrooms. The hotel pictures on our website as well as all booking platforms correctly show the hotel, rooms and facilities - so I am not entirely sure what you would have expected from the hotel differently in terms of decor. Perhaps the hotel is not to your personal taste- I wish you well finding a hotel more suiting to your needs. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Great experience"

5
User 03/02/2020

We held our company event and the staff were very attentive and even cleared the mess!!! Maria was amazing, the Staff are helpful and the hotel is beautifully decorated. I'll be going back for a spa day!!!

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Maggie and for your kind comments - delighted to read how much you enjoyed your event with us, we hope to welcome you all back again next year. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Fantastic"

5
User 31/01/2020

Amazing hotel and equally wonderful staff. I stayed at Royal Bath before in Bournemouth and have never left reviews but it was so awful. This one is the opposite and without a doubt one of the nicest I've stayed at. Staff and food are absolutely amazing. Well done!

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review lwhitehall - delighted to read how much you enjoyed your stay, it sounds like you have found your new Bournemouth home - we look forward to welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Cosy elegance"

5
User 28/01/2020

I was pleasantly surprised by my experience. The hotel felt cosy and yet elegant. Lovely lounge spaces (loved sitting by the fire in the area that felt like a library lounge), great breakfast, nice clean bathrooms, clean crisp bedding, good mattress, nice staff. The inside looks an awful lot nicer than the outside! I plan to stay here again and would highly recommend it.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Alison - delighted to read how much you enjoyed your stay and we look forward to welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Great Staff."

3
User 24/01/2020

The hotel itself is very clean and modern, with efficient pleasant staff. Sadly I felt that it let itself down by being behind the times with regards to ethics. It appeared that the hotel toiletries within the room were not cruelty free. There really is no reason in this day and age to promote products that are tested on animals. Also The breakfast could really do with a veggie/vegan option to bring itself into the modern world. Sadly these factors let it down. Otherwise I would happily recommend this hotel which is an a great location, with good parking facilities.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review KGMclaire, we are in the process of reviewing our bedroom toiletries and will take your comments on board. The breakfast selection at the hotel is quite extensive, with a selection of fruits, yogurts, breads, pastries, seeds, nuts, cereals, toast and cooked breakfast on offer, including dairy free and gluten free alternatives, our apologies nothing was to your liking. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"lovely visit for afternoon tea"

5
231keithw, Bournemouth, United Kingdom 22/01/2020

We visited this hotel for afternoon tea as it was my wife's Birthday. Lovely hotel and very comfortable Very nice selection included. Very friendly staff, Wendy really looked after us and a big thank you to her. recommend the afternoon tea.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Keith - delighted to read how much you enjoyed your afternoon tea, we look forward to welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Highly recommended"

5
Susan_Hampshire88, Hampshire,UK 21/01/2020

Loved this hotel. Restaurant offered excellent choice of food and quality. Leisure facilities great. Massage was excellent. Lovely relaxing hotel 5 mins from beach. Nothing was too much trouble for the staff. Fires lit. Comfy sofas and executive double delivered. Will come again. Ps.If you like Chinese food...go to 1805 about 5 minutes walk away...amazing!!

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Susan - delighted to read how much you enjoyed your stay, thank you for choosing to stay with us. We look forward to welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Very Good! "

4
Bigstraps, Kent, United Kingdom 16/01/2020

A little treat for my other half and she absolutely loved it! The hotel upgraded us to their Tulip Suite which was amazing. The spa treatment was fantastic. Just what my other half needed. Shame we had to pay for parking and the wait to get inside the hotel at nights was a bit too long especially given the stormy weather but that's the only negatives. We would stay again.

"60th Birthday treat for partner"

3
781brianm, Canvey Island 15/01/2020

The hotel in general was lovely. All the staff were friendly and attentive. I booked the room through Booking.com and upgraded from an executive double room to the Tulip Suite as a special surprise through Booking.com. in Total the 3 night break came to £476. Not that expensive but not cheap by any means. I was staggered that on check out to find that i was charged £8 a night to park my car in the hotel car park because i didn't book direct with the hotel and through Booking.com. To be honest i would have thought that the car parking would have been included in the £476 charged.

"Relaxing and very enjoyable stay."

5
User 14/01/2020

Good hotel perfectly located in Bournemouth. The food in the restaurant was lovely. We ate a local restaurant the following night for our anniversary which was lovely All the staff were very friendly. Would definately recommend and will definately return. Thankyou

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review GlobeTrotting - delighted to read how much you enjoyed your stay, thank you for choosing to stay with us for your anniversary - perhaps we will have the pleasure of welcoming you back again for next years' anniversary, if not before. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"A wonderful venue for a wedding"

5
Unswortf, Bracknell, United Kingdom 13/01/2020

Our Daughter's wedding was held at this lovely venue on Saturday. The rooms were lovely and clean, quiet and very comfortable. There is a wonderful warm family atmosphere and the hotel is laid out to be very inclusive if you are having a function. The cost of the wedding was really very reasonable and ALL the guests said it was the very best they had ever been to. I am so grateful to the wonderful staff who did incredibly long hours without a squeak of complaint. A truly special experience.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Unswortf - we were delighted to look after everyone for the wedding, such a lovely day for a lovely couple and the pictures looked beautiful too! I hope we have the pleasure of welcoming you back to the Connaught again soon. Best wishes, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"No fuss stay"

5
User 12/01/2020

Parking good, easy check in, single room large enough, very clean, didn't like the style of furniture but I only used the room to sleep, wash and change and it all worked perfectly. Would stay here again

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Resort587695 - I was pleased to read you enjoyed your stay and look forward to welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Short break"

5
User 10/01/2020

The hotel cannot be faulted in any way, except they were a bit strict about the parking and I had to pay to park as I did not book direct with them. The car park was empty but they said we had to take the car by 1pm. As we wanted to go out for a bit without worrying about parking. This was the only thing which was disappointing. This left a bit of a bad taste at the end. I would have understood if the car park was busy.

"Executive room"

2
User 09/01/2020

Entrance to the hotel, bar and spa are lovely but our room was not. To say it was an executive room was shocking! The room looked warn out and dated, with a pretty shabby bathroom. They also didn't do room service at 10.30pm so after getting back from a show we could only get sandwiches! I expect a lot better from a 4 star hotel. I would not stay here again, especially over £100 in January!

"Car parking an issue"

4
User 07/01/2020

Stayed here fo three nights in Jan. Stayed in Connaught Lodge. The room 225 was excellent with a very nice roomy en suite bathroom. Complimentary water for first night only. Usual facilities including a teapot. However there is no fridge. Breakfast was the best - great service and extensive choice. Used the swimming pool and sauna. Top class facilities. Only downside was the imposition of an £8 a day parking charge if you booked through Booking.com. Also the Connaught Lodge car park has a chain across the entrance during the weekends making coming and going during the day a bit of a pain.

"Excellent stay at The Connaught Hotel, Bournemouth"

5
kathysquires, Brighton, United Kingdom 06/01/2020

Another stay at this lovely hotel, staff and facilities excellent as always. Previously stayed here for our son and daughter in laws wedding, and this time came for a special birthday treat. Very happy to recommend.

"Great location short walk from the hotel would highly recommend"

5
news2018, Reading, United Kingdom 05/01/2020

We recently stayed at the Connaught Best Western Plus for a short break. Beautiful spacious rooms and great to relax in the spa following a nice walk along the beach. Very friendly team and great selection at breakfast. We would love to return to this hotel we were looked after and had a really relaxing break, thank you.

"Perfect stay"

5
User 31/12/2019

Thought we'd have a couple of nights in Bournemouth in between Christmas and New Year. Lovely stay here, very comfortable and the staff were exceptional, very friendly and welcoming. Easy to walk into town or to the sea within five minutes. We used the swimming pool on the first night to relax after our journey, lovely pool, excellent changing facilities. Really lovely stay. We were in the Lodge which is in a separate building. Very peaceful and quiet and our room overlooked the courtyard. Highly recommend.

"severely let down by very poor food in the restaurant"

2
User 30/12/2019

The hotel is fine, and the staff attentive but the restaurant experience was very poor as our food was cold to warm at best and the vegetables rubbery and inedible. The experience ruined our celebration weekend.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review ksb991 - I have contacted you separately regarding your stay and hope to have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Xmas No. 7"

5
spencerallen, Whiteley, United Kingdom 29/12/2019

Another great Xmas at The Connaught - our seventh so far. Simon, Elkin, Jay, Cristina, Candida, Jacamo (Dele Alli) and all the other staff were all superb as usual. The chef was amazing and all of his dishes were ‘stand out' and beautiful. The buffet was superb and extremely well presented. The rooms have been refurbed and much nicer; we have no complaints. I know the staff give up their Xmas because they want to and enjoy it and it's very much appreciated by us. It's got a real family feel about it and it's great to see people return year on year. The atmosphere is great and the Pacific Heights' disco hosted by DJ Jeremy is superb - the most participative DJ ever! The Connaught is easily the best hotel in Bournemouth and we shall continue to return. A thousand thanks to all of the team! You are doing everything right!

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review spencerallen, I am delighted you enjoyed Christmas No. 7, thank you for your kind words about the team - as I said to you when you were here the team are the biggest asset we have and its always a delight when they are recognised. We look forward to welcoming you back again for Christmas No. 8, if not before. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Most festive Christmas"

5
priston, Bath, United Kingdom 28/12/2019

Excellent break ticking all the boxes with exceptional choice and presentation of cuisine , swimming pool facility and total commitment from all members of staff from top down to make a memorable stay,

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review priston, I am delighted you enjoyed your festive stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Xmas Break 2019"

5
darrenlh, Old Basing, United Kingdom 28/12/2019

Wow, what can I say, what a wonderful hotel and what a wonderful Xmas experience. Room came complete with some beautiful touches such as oranges, chocolates and a touching card signed by all the staff. The food and service as others have said was top notch, and totally flawless in every respect. A brilliant disco with one of the most entertaining DJs I've seen for a long time. Well done, absolutely amazing, thank you all. Regards Darren & Patricia (Room 206)

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review darrenlh, I am delighted you enjoyed your Christmas stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Xmas break"

5
User 27/12/2019

Back again for another amazing Christmas break at this beautifully refurbished hotel, it's like a home away from home. Amazing food , amazing staff who looked after my family and me fabulously. A special thank you has to go to Elkin who looked after us fantastically and the amazing pastry chef who made some amazing gluten free treats. The count down is on till we are back again I can't wait.

"Christmas break"

5
C4329LMmarkp, Hayes, United Kingdom 27/12/2019

Well another xmas break was had our 12th time,,, what a lovely time we had too,, food exceptional as ever,, staff just great,, Elkin what can you say about him but thanks for a great time knows how to look after everyone,, and to all of the team there thanks again for making our xmas a great one. Rooms booked for next year already.

"Two night stay"

4
Discover5059799, Fordingbridge, United Kingdom 26/12/2019

Nice hotel in a beautiful surrounding,room cleaned and good food at the restaurant.Amazing service at the spa!The only negative is the noise from the building under construction outside.We definitely stay again

"Lovely stay after a rocky start"

4
User 23/12/2019

My boyfriend and I stayed here from 30th November for 3 nights for my birthday. What we didn't realise until the day before we travelled down to Bournemouth, is that the Connaught lodge is basically an annex for the Connaught hotel. As we planned to use the spa a lot, we decided to call reception and explain that we are here for my birthday and want to upgrade to the main hotel.. the lady in a rude manner said "you booked through booking.com so you have to contact them". The man at booking.com seemed puzzled as to why we needed his assistance and then called the Connaught directly to ask exactly what we had already asked them to do and eventually it was sorted. At check in, the receptionist explained that the upgrade to the main hotel was £15 more a day but the rooms are half the size of the lodge ones but we upgrading because we wanted the facilities close by. And gosh it was a very small room, but to be fair the receptionist did warn us. Having said that, the pros outweighed the cons. Absolutely brilliant hotel, with tasty £4 gins on happy hour, wonderful breakfast and above all a fantastic spa! I did get a bit envious whilst reading other peoples reviews about their birthday cards and bottles of bubbly upon arrival etc; especially when I paid for an upgrade and got given a smaller room over looking a building site after stating on the phone that it was my birthday, but I shouldn't get special treatment. I want to say how brilliant the breakfast staff are, they work tirelessly throughout the breakfast shift. Also the bar staff seemed to genuinely care about their customers which is refreshing. Thank You for a wonderful stay

"Company Christmas celebration"

5
stephenjhull, Portsmouth, United Kingdom 17/12/2019

Experience was excellent, rooms were really good, food and service was first class nothing was any trouble, staff were friendly and helpful, everything was clean and well maintained. Spa lived up our expectations

"good staff and facilities"

4
inspector61, Maidenhead, United Kingdom 15/12/2019

Excellent staff, , comfortable hotel. but a very poor dinner menu and badly presented on the plate The restaurant manager was very helpful and the lady who served us called Christina was very professional and a credit to the hotel, as were the reception staff

"Beautiful Hotel and Fab Xmas Party!"

5
User 13/12/2019

We held our annual Christmas party at the Connaught this year and it was brilliant! Maria was so organised and all the staff on the night couldn't have been more helpful. Certainly a night to remember, the hotel was also lovely which is a bonus.

"Great anniversary last minute booking! "

5
lozPortsmouth, Southampton, United Kingdom 10/12/2019

This is a beautiful hotel. Great location, styling and facilities. The spa was great and my husband and I broth had the best massage we have ever had, it was perfect and the pool area and treatment room was lovely too. We enjoyed a scummy sandwich lunch when we arrived and enjoyed the beautiful decor. Our room was ready early and we were welcomed with a lovely card from staff and two complementary glasses of wine! Wow! Or room was in the lounge and very large, the decor was good but we could see some areas that could do with some TLC. They have clearly invested some money in the rooms but a little But more would make it perfect. For example - new furniture and carpets. We had a few issues which we reported to the staff but that didn't put us off as it was amazing value for money. Breakfast was delicious! Plenty of parking. Great location (5 min walk into top of town) I can't wait to return soon. Thank you

"My stay 4th/5th December 2019"

4
User 06/12/2019

An enjoyable and comfortable stay. We enjoyed a swimin the pool (twice). Breakfast was good as was supper in the bar. The room was quite clean and comfortable although I found the mattress on the bed rather too hard. Internet was efficient as was the room service.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Potmansheath, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Friendly clean efficient Hotel"

4
User 06/12/2019

As above, however I do not recommend Bournemouth for a short break or holiday if you want to chill out. Every morning from earl till late, thanks to the Bournemouth Council there is an incessant peeping noise [like a reversing Lorry] from their garbage collection Truck. It never stops, seems to be some sort of Torture come Brain washing device.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Graeme, I am delighted you liked the hotel but sorry to hear you didn't like Bournemouth in general - I hope you will change your mind and perhaps come and see the town in the summer months next time. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Great facilites , a warm welcome and good location."

5
Robert T, Bedford, United Kingdom 02/12/2019

I have been to the Connaught many times and i keep coming back. the hotel is well placed near to the ton centre and the West cliff. the staff are welcomig and most helpful. the rooms are comfortable and well furnishes. Although we had booked singles we were offered doubles at little extra cost. Amy hotels have limited lounge facilities but theconnaught has spacious and cofortable loanged with the bar. as well as drinks you can order sanwiches and tea at any time. the restuarant has a good menu and excellent service. It is always a pleasure to use the spa- saunas, swimming pool and gym. Non residents have to pay for this but residents have use of this. there is ample parking space. I vsit bournemouth to see friends andfamily and i shall certainly be coming to the connaught again. One year some of my friends had a significant birthday and we came as a group.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Robert, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Good leisure facilities and a wide choice in the restaurant"

4
User 02/12/2019

Swimming pool was of a suitablesize and the sauna and steam facilitieswere good. The free internet was very slow which is disappointing when you have work to do. Restraunt had a good selection of dishes but it was hard to eat well for £20 or under.

"Clean and tidy"

4
947kevanc, Leamington Spa, United Kingdom 01/12/2019

Hotel was very tidy and the staff very helpful. The breakfast was very nice. The only thing I didn't like was £8 a day to park in your car park. A a charge of £10 to charge my car was expensive. Bournmouth was a very clean and tidy place to visit.

"Far from excellent"

2
jot879, London, England, United Kingdom 27/11/2019

The room was OK, though the very small bathroom could do with refurbishment and was, to be frank, slightly smelly, The stone tiles on the balcony were loose and it didn't feel terribly safe to stand on. The communal areas seem very tired. Anyway, we stayed for two nights in November 2019. On the first night we returned late and were left standing outside for half an hour in the rain pressing the doorbell trying to get someone to let us in. Eventually somebody turned up, The apologies were not terribly effusive either that night or when we mentioned it the next day. The second night neither of our door keys would work either. It seemed typical of the hotel's attention to detail that we had to ring to ask for a second coffee cup for a double room which had been booked for a couple. The hotel is fairly central, but it is situated at the top of a fiendishly steep hill, so not a gentle stroll back to base. I will book to stay somewhere else next time I visit Bournemouth.

"SANDRA & DAVE"

5
User 27/11/2019

Second time of going and once again it was great. We actually eat in the restaurant this time and it was most enjoyable. They had a Gin time between 5 - 6 that was very good. We will be back again next year thank you to all the staff

"Group Crafting Break"

5
User 26/11/2019

A four night stay for 24 crafting ladies in the Lodge adjacent to the main hotel with use of the Franklyn Room to work in. Helpful and polite staff who kept us well supplied in tea, coffee, hot chocolate and bicscuits. Meal were great, rooms comfortable. Plenty to do and see in the area, great shopping. Only drawback was the terrible weather but it meant we had more time to craft.

"Large group evening dinner at the Connaught Restaurant"

5
Bern F, Bournemouth, United Kingdom 25/11/2019

The Welsh Connection (a large social group for Welsh people and their family/friends in Dorset) all dined here on a Friday evening as part of an 'A to Z Round-the-World' Dining initiative. This restaraunt was our choice for E - European. The experience was a very good one. Firstly the place, the hotel, reception, bar and restaurant areas are very smartly appointed. We enjoyed an aperitif in the bar area where there was a very good duo singing/playing jazz/sould 50s music - which added to the enjoyment of the evening. Despite one or two little hiccups on the starters service (we did pre-order in the main), we had a really nice time. Very friendly staff, headed by the amiable Elkin and delicious food, beautifully presented (in fact my dessert so beautifully adorned the plate, it was a pity to eat it!). There was a good choice on the menu with several European influences, so it matched our requirements perfectly. All-in-all a great evening, thanks to all the staff at the Connaught. This restaurant, is throroughly recommended by the Welsh Connection for its food, service and ambience.

"Lovely Hotel, Spa and Staff But The Room Was Tired"

4
Martlett, Greater London, United Kingdom 24/11/2019

If the room was not tired this would have been a five star. The executive room was comfortable, clean and warm. The Victorian bay window and spacious size great, but it was in desperate need of a refurb and i could hear an extractor motor running in the backgound constantly, far louder than our own bathroom one when switched on and it made it hard to get to sleep. It is such shame as this hotel was lovely otherwise. The staff are great and you sense there is excellent management that creates a great team here who really work hard and are very friendly. The breakfast is excellent, the food in the brasserie is also excellent. The spa is also very good and the hot stone massage has to be the best massage I have ever had. Come on BW, get those rooms refreshed.

"Great Hotel"

5
DrGeoffreyAWalker, Sunderland, United Kingdom 20/11/2019

Great hotel, well located. Rooms are tastefully decorated and very clean. Comfortable bed. Beautiful breakfast with high standard produce but the jewel in the crown is the excellent restaurant: high standard produce, beautifully cooked and presented at a very reasonable price - highly recommended.

"lovely well positioned hotel."

4
User 18/11/2019

Close to shops and beach. Great food and spa, overall great service, comfy beds nice and clean. I had ate in both the bar and restaurant and both times food was great, evening meal was beautifully presented and tasted great. I had a facial in the spa and can recommend any of the treatments on offer it was a lovely experience.

"Golden anniversary dissapointment"

3
John S, Sheffield, United Kingdom 18/11/2019

We booked the hotel as we had stayed before, but as this was our golden wedding anniversary we decided to book a suite. We immediately noticed the tv room carpet was very wet. We reported straight away, A guy called Elkin came to check and thought the cleaner may have split water during cleaning. Several towels were placed on the area to soak up the wet but the following morning it was still the same. I informed reception and they installed a couple of heaters which after around another 24 hours appeared to have dried out the moisture. but during this time we were unable to use the tv room, bearing in mind we had paid nearly £700.00 for 4 nights for a suite but were unable to use all the facilities. the annoying part is we saw the guy Elkin the next day in the lounge, not only did he not inquire if every thing was ok he didnt even acknowledge us. We also had to report a radiator valve not working which took around 24 hours to replace. On the final night all the power went off, whilst this was only for a minute or two it mad our overall experience not a pleasant one. On checking out the reception asked if every thing had been ok during our stay I pointed out there had been several issues but deceived no apology or offere of a refund of any kind

"A relaxing break"

4
nigelmann, Frome, United Kingdom 17/11/2019

Had a lovely relaxing break in Bournemouth and chose to stay at the Connaught hotel. The room was large and the bed comfortable. The staff are extremely friendly and helpful and we found the pool, steam room and sauna really inviting. Breakfast was superb.

"Great find"

4
User 10/11/2019

Was not expecting too much from this hotel restaurant but was pleasantly surprised. The staff are all friendly and helpful. The food was very good with a nice varied menu. Reasonably priced. Worth a visit.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Pipecleanerman, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Very nice hotel close to town and beach "

5
Ian R, Cheltenham, United Kingdom 08/11/2019

Stayed for one night for a autumn getaway and pleased with my choice. Plenty of parking on site, lovely welcoming lobby and staff and nice single room with shower. The swimming pool and spa area is very good, nice deep pool and good length. Very comfortable beds, slept well. Really good breakfast with plenty of choice and great coffee. Would definitely stay again.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Ian, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Pleasant enough stay for graduation ceremony"

4
lyndallama202, Manchester, United Kingdom 04/11/2019

Needing a one night stay over for daughter's graduation, we paid £59 for a second floor room in the adjoining Connaught Lodge. The room itself was clean and had all the facilities you'd expect. However the temperature was way too warm, especially in the bathroom and even though we turned the radiators off there was no additional thermostat to control it. The shower made an unexpectedly loud noise when turned on and the bath could do with some maintenance. On the plus side the breakfast was excellent, as was the main bar and restaurant area - and the location was brilliant for the sea front and the BIC. We were also granted an extended check out on request. Overall a pleasant stay but would not pay any more for the room.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Lynda, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Excellent"

5
susanrN9601ER, Berkshire, United Kingdom 01/11/2019

Fantastic service, staff are friendly, with a sense of humour yet professional. Very accommodating and reassuring. The managers are passionate about their hotel which made us and our wedding guests feel so welcome, Maria is an amazing wedding coordinator. The hotel is spotlessly clean, modern and classy. There is an indoor pool and spa which we didn't use this time but will be back. The food is first class, freshly cooked and delicious. We cannot fault this hotel at all and definitely recommend it.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Susan, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"stay at hotel"

3
julia280864, Cambridge, United Kingdom 24/10/2019

check in was prompt an room ready beore stated time, the rooms could do with a decor update however the service and resaurant far outwayed the room. the use of the gym, pool and spa was well worth it and the breakfast was one of the best weve had with excellent service and always plenty of choice, checkout also was prompt which made our arrival and departure easy.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Julia, our rooms have only recently been redecorated, I am sorry if it isn't to your liking. I hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Nice Hotel"

4
LezzaG, London, United Kingdom 23/10/2019

Stayed here for a function recently, great hotel facilities and staff very nice. Room was okay a bit tired and needed updating and the shower room was very very small and not at all pleasurable hence only 4 stars.

"Excellent Service"

4
HappyLamb, Middlesex, London 22/10/2019

I stayed at this hotel for 2 nights with my 14 year old son. The service was amazing- the hotel spotless and comfortable. The swimming pool was lovely complete with sauna and steam room. Great selection of gin with a gin happy hour at £4 a pop from a massive selection of branded gins. Only negative was sound proofing - we were put in a room with very thin walls and doors that was above the kitchen extractor - the room was overheated - however we were Immediately moved to a lovely alternative room. Only other niggle was being served at the buffet so that we couldn't help ourselves. Staff were polite, friendly and attentive - nothing was too much trouble and that meant a lot - the hotel even phoned to say we'd left an item of clothing behind. Thank you for a lovely stay.

"Holiday"

4
User 20/10/2019

We have stayed at this hotel many times and have always found it to be of a high standard. Room clean and spacious. Amenities very good we used the pool and the sauna..had dinner and breakfast all meals were very good.

"Very noisy!!!"

3
769tonyh, Corby, United Kingdom 19/10/2019

I have stayed here before and probably would do again, however, I would request a better room. Starting with the good. Dinner was amazing, I had the chicken and leek pie!! Yum, yum. The spa and gym are decent. This is why I would stay again. The staff are excellent. However.... The room sound proofing is shocking! I could hear every conversation from the room next door, I now know everything about Carl and Patty, what they had for dinner, the issues with Patty's fungal nail infection, Carl's hemorrhoids, I am abreast of it all, and I dont want to be. Based on this I had a terrible nights sleep, which is so disappointing as everything else was fine. Plus I feel like a massive part of me is missing. I miss Carl and Patty.

"Maître d'hôtel inadequate"

4
99Darwin, London, United Kingdom 16/10/2019

I'm taking away one star because of the behaviour of the maître d'hôtel. At breakfast time, he welcomed other couples in a fawning manner, escorted them to a table and took their coffee/tea order. He did not not do his job when we turned up for breakfast. Every day when he was working, we had to wait for some time before a waitress took our coffee/tea order.

"Excellent hotel"

4
User 15/10/2019

Staff are polite and attentive Breakfast was excellent, lots of choice. Room was comfortable and clean. Would definitely recommend and also stay here in the future. One complaint would br that one of the gents toilets were not clean, without going into too much detail,there was something unpleasant still there after 2 days

"A pleasant stay"

4
Globetrottinmumma, Bath, United Kingdom 13/10/2019

A pleasant stay, although got locked out of my room even though I'd requested a late check out meaning I had to come back down from the top floor to get my card re-coded, that can be easily sorted out. Staff are polite, facilities are good,bed is comfy and room was clean. Would definitely stay again.

"Mr h"

4
david h, Doncaster, United Kingdom 12/10/2019

All very pleasant,quiet,clean,nice bathroom. A very good breakfast, only thing I would suggest with the breakfast is to be able to serve yourself from the buffet, very odd that the waitress has to put your food on your plate! But Would stay again

"Not worth 4 stars"

2
Filli2004, London, United Kingdom 09/10/2019

Stayed here for 2 nights. The bathroom is terrible, can't even turn around in there, it is that small! Shower head blocked and very low pressure water coming out. Broken soap dispenser. Cheap old vinyl flooring. The bed was comfortable and the breakfast was nice. Overall an old hotel which needs updating and refurbishment of floors and doors. Not worth 80 pounds per night and 4 stars.

"Short stay in Bournemouth"

4
David B, Royal Tunbridge Wells, United Kingdom 08/10/2019

The Connaught is a well positioned hotel with friendly, helpful staff. The breakfasts are extremely good with a very wide choice of fruit, creals and cooked items. Other quality food is on offer throughout the day. The facilities include a large, well maintained swimming pool.

"1st visit to the Connaught"

5
amberj86, West country 08/10/2019

Stayed here for 1 night to catch up with family and friends over dinner and then to watch them compete in the Bournemouth Marathon the next day. Hotel perfectly situated and a short walk from the Beach and close to the centre. Very clean and stylish hotel- able to check in slightly earlier than advertised as room was ready. Staff all attentive and friendly - nothing too much trouble. Breakfast very good. Free Car parking in hotel grounds. I left my phone charger in the room and the staff kindly called to inform me - and kept it behind Reception until it's collection. Thank you.

"Lovely"

4
JA102015, Essex 08/10/2019

The hotel is close to the pier/pavillion however it is on a hill. Takes roughly 10/15 minutes to walk there. The hotel itself is clean and the fitness center is a welcome treat. I would recommend this hotel to anyone staying in Bournemouth.

"Weekend "

3
User 07/10/2019

Not as bad as reviews said you get what you pay for. Food was acceptable restaurant clean. staff excellent. Bedrooms could do with refurbishment but beds and bathroom fine entertainment good. Well situated for both town and beach lots if restaurants and bars around in walking distance 15 minutes walk to train station

"anniversary break"

5
User 02/10/2019

My husband and I stayed there for our wedding anniversary for 3 nights. The hotel was lovely and clean, our room was great for 2 of us, large bed and breakfast was really nice and varied and the staff very friendly and helpful. Good location for restaurants and bars etc, would definitely stay again

"4 night stay.1 couple and 1 relative "

4
SarahN3274, Chipping Ongar, United Kingdom 29/09/2019

Myself my partner and my mother-in-law stayed here for four nights mid week. We booked two double rooms, one with a walk in shower and one with a bath. The first room with the shower for my mother-in-law was delightful but the second for myself and my partner was not so, this was room 27 which I would not recommend to anyone as it is pokey and the toilet is separate from the bathroom, ill ventilated and rather smelly. I immediately rang reception to say the room was not suitable as there was also building works going on next door for the new apartment block and the manageress in charge was more than helpful and arranged for us to move to room 33 forthwith which was comfortable and a slight upgrade to a superior room from a double. Apart from the initial kerfuffle I have nothing but praise for the hotel and the staff who made us feel very welcome. The hotel is very clean and the spa is really very special with a lovely chillout room which I would strongly recommend anybody who is visiting the hotel spend some time in. The only questionable activity in the chillout room is that there is storeroom off it and staff were often walking through in their flip-flops to get supplies for the treatments et cetera in the spa which was rather disconcerting just as you were drifting off to sleep! The restaurant in this hotel I believe is called Blakes and is rated as a two rosette AA eatery. This grade does not do the quality and presentation of the food justice and I have to say that our small group had nothing but high praise for the staff the quality and taste of the food and the setting of the restaurant. I would visit again just to eat here! Please note that the breakfast is standard fare and is not of the same quality as the restaurant but it is still more than adequate and what you would expect from a 4 star Hotel. I understand that only the rooms that have a balcony have air-conditioning units. We also asked to look at the rooms in the Annex next door which though physically separate, across the car park, from the main hotel do have nice rooms though these do not have air-conditioning either from what I can see. Overall it was a very pleasant break away from home and I would not hesitate to visit again.

"peaceful, clean, restful"

5
User 29/09/2019

Extremely Comfortable big bed, really lovely.Easy walk to Bournemouth beach and town, good hotel parking facilities, friendly staff, good indoor swimming pool and sauna, relaxing and good break badly needed. We would like to come back soon.

"Great"

5
cokers, High Wycombe, United Kingdom 27/09/2019

Another great stay at The Connaught. Staff are friendly and attentive and the management go the extra mile. Food is amazing. Highly recommend this great hotel. Love the Spa area for a little R&R and just a short walk to the beach and gardens.

"Anniversary treat."

5
70chrissys, Andover, United Kingdom 27/09/2019

Staff were all very attentive and food good. The Spa is well worth a visit. The treatment are luxurious and well worth the money. Spa staff professional and really helpful, they explain every aspect of your treatment.

"Perfect"

5
User 25/09/2019

Can not speak highly enough about this hotel. The staff are simply fantastic and will go out of there way for you. The facilities are great. The rooms are always clean and tidy. Can't wait to come back!!

"Lovely hotel"

5
User 23/09/2019

Lovely hotel, friendly staff and great breakfast. We stayed in the Lilly suite which was beautiful, especially the spa bath. The gentleman who showed us to our breakfast table was attentive and cheery even though being busy as the air show was on that weekend.The garden we ate in was lovely. Would highly recommend.

"Consumate Connaught"

5
Phillip W, Oakham, United Kingdom 23/09/2019

Every time I need to visit the area around Bournemouth there is no choice in the hotel venue for me - it is the Best Western Connaught. I can see in my present retired role I stayed in the Connaught as far back as 19 March 2014, and certainly many years before I started to need to keep records for BW Reward certainties. You don't keep returning to the same hotel if it is not up to scratch. The Connaught always is and has been. From is always welcoming staff, its sublime facilities, its LOCATION provides all guests with a panoramic view of an enviable coastline in a very short walk. If extended, this walk takes you into the hear that all of Bournemouth has to offer. Ten out of ten for well over 10 years for the consummate Connaught, and I wish it every success in remaining so.

"Highly recommended, already want to go back"

5
User 19/09/2019

Absolutely lovely hotel. I stayed in a twin room with my mum in the Connaught Lodge. The hotel is within a 10 minutes from the beach, from shops and from a variety of other local amenities. The room was clean and comfortable, very light and spacious. The windows are amazing, as you completely shut any noise out when the windows are closed. The pool, gym and spa are beautiful, clean and we loved visiting them. We only had the breakfast on site, and it was so good, with such a huge variety. Definitely will be back!

"Lovely Pool - Lovely Sauna - Lovely Lovely Bournemouth"

4
AP932, Canterbury, United Kingdom 18/09/2019

It's getting on a bit is the Connaught - but it's very comfy and has some fantastic extras which set it apart form the others! First of all - and I think it goes without saying - it's a Best Western, so you know the rooms will be comfy, clean and well appointed. The hotel also has ample parking - which s a massive bonus. But what really sets it apart is the great hotel pool with it's fantastic sauna. Genuinely lovely and relaxing - it really adds fabulous value to your stay. It's only a very short walk to the cliff lift if you want to get down to the beach (and oh my god what a beach - one of the very best in the UK) and no more than a stroll from the conference centre and theatre. If I as to think about it I could probably find some things to criticise - but it seems a bit churlish. I suppose the carpets in the corridors are a bit tired. And we had to queue for breakfast one day. But then again the breakfast was excellent and was included in the rook rate. It was also incredibly competitively priced. Definitely good value for money. I've stayed in most of the big Bournemouth Hotels and payed through the nose. I'd be happy to pay a lot less and stay at the Connaught any day of the week!

"EXCEPTIONAL HOTEL....AMAZING STAY..!!"

5
User 16/09/2019

Me and My Wife stayed here for the weekend and the Hotel and Staff we just Faultless. By far one of the Best hotels in Bournemouth. The Food we was served was Amazing, and the Staff went out the way to make us feel Very Special. We can't wait to stay here again soon. Well done to the Connaught Staff and Management.

"Accessible room"

1
User 11/09/2019

I had this bought as a special present, the reviews said wheelchair friendly. IT IS NOT. Firstly the lift it was very small, I had to take my footplates off to JUST get in nothing else me in chair. The room was small tight coming into the room wheelchair width to base of bed then could move just width of bottom of bed. A sharp left into the smallest accessible rooms bathroom I have ever seen. A 2 point turn to the right forward 2 feet a shower with one rail to hold and the shower,nothing else . Move backwards chair would not go round corner to shower. Now I'm doing a 5 point turn to get to basin which is right height good mirror. The toilet was good height and various bars to help up,down. I couldn't use my frame to stand up and turn because there was not the space. The rooms furniture looked old and tired ,the hallway was the same also dark. A REAL disappointment The receptionist was very helpful, The staff in breakfast were rushing around no conversation all were polite. When I said there's not a seat in the shower,l was told there is one I should have asked??

"Great hotel by brasserie service needs sorting"

4
butterflybabe33, Winchester 09/09/2019

My partner and I stayed here for 1 night and booked the Lilly Suite. It was amazing! If you can afford to splash out on the room it's well worth it. It has an all singing all dancing hot tub bath, with lights, music and bubbles. Perfect for a romantic getaway. The bed was comfy. I have a bad back and most places I stay I have trouble sleeping because of the uncomfy bed, so this was great. The spa was great, a nice big pool, (not too cold), a hot tub big enough for about 8 people, a sauna and steam room, and a gym. We booked a table in the brasserie for dinner and this is where we found the service lacking. We stood around waiting for someone to show us to our table, but my partner had to eventually approach someone, who turned out to be the Maitre d', to get seated. The restaurant was fairly quiet so we could chose where to sit. We asked for some water for the table as we were seated and were brought this along with the food menu's. We started to notice that people seated after us were being served their starters. We waited around 20 minutes before anyone returned again to take our order, and when we were asked if we were ready to order our food, my partner explained that we hadn't even had our drinks orders taken! We decided to order our drinks, starters and mains in one go so that we didn't have to wait again for service. Thankfully there was no more issues that night and the meal was fantastic, However the following morning going for breakfast was even worse. There was a sign saying wait here to be seated, so we waited for about 10 minutes and eventually flagged someone down, we were asked for our room number and she checked it off her list and asked us to take a seat. there were lots of other people waiting to go in, and we could see lots of tables empty but waiting to be cleared. Someone would turn up and shout a room number for the next table free (a bit like waiting to be served at the deli in Sainsburys) It seemed so impersonal, especially as they had our names on the sheet with our room number. eventually our room number came up and we were shown to our table. Asked if we wanted tea or coffee, which we asked for one of each. We weren't given any other information like 'continental over there and cooked breakfast over there, help yourself when you are ready' so again we waited and waited and waited. About 15 minutes later or tea and coffee arrived. There was a pot big enough for about 6 cups of tea!! We decided to just help ourselves to the breakfast as no one was going to give us any other options (there was a menu for other things like omelettes, eggs royale etc but you couldn't order them as no one was taking orders). The food was ok except the scrambled eggs were so overdone they were grey, and the toast was like cardboard. Overall our stay was great but I wouldn't rate the service in the restaurant as part of a 4* hotel. Needs some organisation.

"Really good"

5
T W, Chabanais, France 07/09/2019

Hotel is lovely, in a perfect location for beach and town. It's nicely furnished, comfortable, and clean. The swimming pool is a lovely addition. The food is good, as is the selection of dishes, and the staff are friendly without being overbearing. The cleaning staff were great, paying attention to detail. The breakfast was plentiful, and tasty, a choice of hot and cold, and the staff were lovely. The bedroom was overlooking the garden, with a balcony - a definite plus. We had a wonderful stay at the Connaught Hotel, and if we have the opportunity again, we will definitely return.

"What a treat!"

4
lbcs62, Bristol, United Kingdom 06/09/2019

We had a lovely stay at this hotel, well cared for by a great team of staff, spotlessly clean, excellent food, we particular enjoyed the breakfasts which set us up for the day and then enjoyed superb food in the restaurant. We didn't have a problem with parking which was free to residents. We really enjoyed it.

"A stay of 2 halves"

4
Longbow5991, Bristol, United Kingdom 06/09/2019

From the outset I would have loved to give 5 out of 5 so in all fairness I'd give 4.5 if I could. We arrived as a couple for a few nights away as a treat to ourselves after a busy couple of months both tired from our journey and as I said the last few months. On arrival our room wasn't ready so we had a pot of tea in Blake's really nice and welcoming just what we needed. When our room ( a superior room with balcony) was ready we went up. Initial impressions were that although the room was a bit on the small side it was clean and well presented but a bit tired looking but it was fine for a couple of nights stay. After going out for a wander down to the sea front which is a short walk from the hotel and is in itself just lovely (well done Bournemouth for making your sea front so nice) we returned to our room and decided to get room service for supper rather than going to the restaurant. We had sandwiches with side salads and a bowl of chips with 2 pints of cider. WOW what lovely food I even ate and enjoyed my salad it was so nice. Shortly after we had finished our supper we became aware of a row going on in the corridor outside our rooms door which progressed into the room next to ours. Sadly and this is where the hotel has lost half a point, the row continued for some time and we could hear every single word, the tv was then turned on and it seemed to be right above our heads as we lay in bed trying to get to sleep. Obviously when the building was built or refurbished sound proofing the rooms wasn't a very high priority personally speaking when I'm staying in a hotel I really don't want to hear everything and I mean everything that is going on in somebody else's room. The following morning we advised the receptionist of our issues with the room and we were moved that morning into a room opposite which turned out to be larger brighter much nicer but just a sound proofed as our previous room. Thanks to the staff for moving us so quickly and professionally. As far as the rooms go they are a bit tired looking might benefit from a mini fridge and in rooms with a balcony the balcony itself would benefit hugely from the addition of a small table so people could get more use out of them. I have to say here that all the hotel staff were first class and a credit to their employers all very helpful very friendly very professional with nothing being too much trouble. The other thing with this hotel was the food from breakfast to evening meal everything we ate was delicious well presented and came in generous sized portions. Overall apart from better soundproofing and the rooms being slightly tired we enjoyed our stay particularly the 2nd night and look forward to returning to stay there again. A big thank you to all the staff

"Wedding Anniversary treat"

4
User 05/09/2019

Our son booked us in to this Hotel in a Superior room for one night for a Birthday present for my wife. We chose it as we have enjoyed the facilities here on previous occasions. We decided to book an extra night, it being our wedding anniversary. Unfortunately, this needed to involve a change of rooms. Although very happy with our first room, the transition did not go smoothly with the new room having some defects. However when these were brought to the attention of the manager, he apologised and had no hesitation in significantly up grading our room for no additional charge. We were absolutely delighted with his attitude and approach. He definitely turned a negative situation to a positive !

"Last minute booking"

5
User 04/09/2019

Was very happy with our very last minute booking. The rooms were huge and very comfy. Breakfast was great and the servers were very helpful with my food allergies. They had gluten and dairy free options.. Even cereal and milk. A very pleasant stay.

"Great location for everything "

5
J0hn_and_Alis0n, Northampton, United Kingdom 04/09/2019

Another great stay at the Connaught, stayed here for 6 years on the trot for the Airshow then had a break for 4 years. In this time there has been some renovations all for the better. Comfortable clean rooms, great choice at breakfast and some very welcoming staff, especially those who have been there along time. Great location for everything in Bournemouth and I would not stop anywhere else.

"Bournemouth 2019"

5
Elaine G, Stockport, United Kingdom 30/08/2019

Great hotel bed comfy plenty of clothes space lift very small and shower could of been better but no problem 5-10 minute walk to Bournemouth square and breakfast excellent nice and hot every day different choices staff lovely

"This is a true review .........."

3
GertieGert, London, United Kingdom 28/08/2019

Sorry - a less than perfect TA review of The Connaught. For over £220 for one night B&B, the cost was extortionate imho - for the following reasons. Not sure why everyone says fab breakfast - I'd decided on two fried eggs on two half-slices of fried bread, two hash browns and baked beans. I was "refused" one of the fried eggs, I was "refused" 2 half slices fried bread - given one half slice but was reluctantly given two hash browns on repeating the words TWO PLEASE HUNNY to the girl. The baked beans? One dessertspoon full. Didn't want bacon - was totally pink, no sign of a touch of golden brown. (Also, why have one choice of yogurt in one great big bowl that everyone has to scoop from at breakfast?! Why only 2 choices of jam??!!) The room? For the price we paid? Yes it had a balcony so was counted as upgrade, but was old-fashioned, dingy and definitely not worth the money. It WAS very clean! Everywhere was very clean! Found the hotel lacked soul and atmosphere in the evening and the restaurant menu didn't have much choice either, so we ate out - YET our plan was to have a lovely meal there. The big restaurant had maybe 4 people in it? Wouldn't return - sorry as we have been here previously. This is a totally honest review.

"Second Visit"

5
LouM275, Salisbury, United Kingdom 28/08/2019

Again enjoyed our stay here. The room was a nice size with a balcony and air con. I pulled a muscle in my leg so a visit to the swimming pool, hot tub, steam and sauna were very welcome. I did not visit the beauty room this time but I did last year and they were very good then. Breakfast is plentiful and very nice. We got a late checkout on our last morning and had breakfast brought to the room. The lack of a table on the balcony is still a problem, as it was last year, but an excellent chap who brought our breakfast went and found a table for us this time, enabling us to enjoy a leisurely breakfast on the balcony properly in the sun. We will be back! (But please put tables on your balconies!)

"Little Gem"

5
brucessex618, Romford, United Kingdom 28/08/2019

Booked last minute and was a little apprehensive after reading reviews but can honestly say it's a lovely place. Very friendly staff, great breakfast and bistro, good location too. We stayed in a balcony room small double but ok and upgrade is available. On suit was good and water s always hot.

"Amazing"

5
Lisacohanxx, Bournemouth, United Kingdom 25/08/2019

Everything about this hotel is great. the food. The service. The rooms are clean and updated and the room service come to clean your rooms every day. The staff are polite which is good figuring we were harassed by the night receptionist at britannia Bournemouth for being gay!

"Clean, comfortable, great location"

4
webby888, Crawley, United Kingdom 19/08/2019

We stayed for 2 nights room and breakfast. The hotel was stylish and rooms were very clean and comfortable, however not as big as the photos on the website. The rooms had air-con which was needed at night as the rooms are quite stuffy - we paid for rooms with balcony but if you have the doors open the wind howls (the same with the velux windows in the bathroom!). The staff were very friendly and the food in the restaurant was nice. The breakfast was excellent (recommend the porridge). The waitresses worked very hard and were always polite. Drinks in the bar were no more expensive than a pub and they have gin and tonic happy hour from 5-6pm for £4 each. Overall a very pleasant stay.

"Super friendly Bournemoth Hotel"

5
Randomer35, Barton Seagrave 18/08/2019

We have just come home from a week holiday in Bournemouth, where we stayed at the Connaught Hotel. It was just the best hotel with great facilities, wonderful food, good bedroom facilities and super friendly staff. The hotel is ideally situated as it is a short walk away from Bournemouth pier, beach, gardens and town centre. We would thoroughly recommend The Connaught, and will definitely be returning.

"My birthday treat"

4
Q8540NIlindab, Oxfordshire, United Kingdom 18/08/2019

Was a bit disappointing at size of room for price and although clean and nicely decorated , there was alot of dust etc between wardrobe and desk (maybe I watch too much 4 in a bed!!) Overall very nice but prob could've found somewhere cheaper.

"Amazing dinner in the restaurant"

4
Ann-Marie F, Milton Keynes, United Kingdom 16/08/2019

We had a business meeting in Bournemouth and so stayed in this hotel for one night. The lady who checked us into the hotel was lovely. She was very friendly and efficient. The reception area was nice; very clean and well decorated. The actual hotel bedroom was okay. It was perfectly clean but a little dated. It was a shame that there was no iron or ironing board in the room. Due to the bad weather, we decided to have a few drinks in the hotel bar and dinner in the restaurant. It turned out to be a great decision. The bar was serving gin for £4 a go (any gin). We took full advantage of that offer :-). The bar staff were very good. They remembered our order and offered up suggestions for gin mixers etc. The bar area is nicely decorated and had plenty of comfy seating. The menu in the restaurant was good. Two of my colleagues chose the pork belly. I had the risotto. My food was tasty but I have been assured that the pork belly was absolutely delightful. The guys who ate it couldn't sing it's praises enough. One even said that he will travel down again with his wife just so she can sample the pork. We had the whipped chocolate cheesecake for dessert. Again, it was fabulous. All of the staff that we encountered were absolutely lovely. Nothing was too much trouble. I would stay again.

"Two nights of relaxation "

5
JoyandSadness, Worthing, United Kingdom 13/08/2019

My partner and I have just spent two nights at the Connaught Hotel. We had a lovely time. The first thing we noticed was just how lovely the staff are at the hotel. They are very friendly, kind and all want to ensure your stay is one to be enjoyed. The Spa was lovely. We recommend to head to it after 12pm; as no children are allowed then. The pool, jacuzzi, steam and sauna where all just what our tired bodies needed. The breakfast was not too bad for a buffet, and we were able to sit outside to have ours which was nice. We had a room with a balcony on the third floor. The room was clean, tidy and the bed was comfortable for our stay. The complementary water was nice, and was replaced the following day. The air conditioning worked very well. We would recommend staying here and look forward to returning in the future.

"A superb hotel."

5
RichofChelt, Cheltenham, United Kingdom 13/08/2019

We stayed for 3 nights and would happily have stayed much longer. All of the staff were very polite, the breakfast was excellent, our 'superior' room was clean and smart (though another guest did tell me theirs was 'tired'), the pool is a decent size and the jacuzzi, steam room and sauna were all much appreciated. We enjoyed the saxophonist on the Friday and Saturday evenings. The morning paper was left outside our room at no extra charge and parking - though restricted - was free. We wouldn't hesitate to stay here again.... though I have to add it was quite pricy so might need to be for a special occasion!

"Do not book this hotel. Very basic."

3
User 12/08/2019

The pictures used and shown for booking are of the Connaught hotel, however there is Connaught lodge which is where we were sent - a separate building behind it. pictures all very deceiving. The room we were first given was claustrophobic and smelled very bad kind of like damp, the bathroom was no bigger than an airplane toilet, and there was no way we were sleeping in it. Eventually after initially saying they were all “full up” we were shown two slightly bigger rooms in the main hotel, also very dated and not comfortable at all. The food was below average especially breakfast, basic cheap food and watery filter coffee. It's very clear this place spent way too much money on the swimming pool/spa and the rooms have been left in the past. Two nights and I had horrible neck and back pains, Definitely wouldn't go back. Also I noticed that the 4* AA rating is from early 2017... It's a three star hotel at best

"Birthday spa trip"

4
User 08/08/2019

I had a lovely relaxing time here, celebrating my birthday. Hotel was very clean and the staff were friendly. Spa facilities were good and really enjoyable after a day at Durdle Door. Perfect location for the beach and restaurants etc. Safe parking for the car as well. A little haven in Bournemouth. Would staff again.

"Holiday"

5
Susan E, Holywell, United Kingdom 07/08/2019

Room lovely, food lovely, staff wonderful. Went with my disabled mother, nothing was to much trouble. Kevin the deputy manager always made time to talk to us, he his fabulous also breakfast manager Nikki was brilliant, every morning made sure mum and I had a tea or coffee after breakfast. This hotel was close to the beach, local restaurants, which was great when you are using a wheelchair.

"Lovely Stay"

4
emily_mckinlay, Swindon, United Kingdom 06/08/2019

Me and my boyfriend came for 2 nights at the weekend and as they were aware it was his birthday they made an effort to make our stay special! The staff were all friendly and polite and the room was lovely with lots of storage and space! Would recommend this hotel and it is only a short walk to the beach and to the centre of Bournemouth!

"3 star at best - average stay"

3
Amy D, London, United Kingdom 29/07/2019

We stayed for two nights over the weekend. It's clear differing effort has been put into renovating parts of the hotel. Though our room had some nice cushions and photos... it was small, had dated dark brown furniture, stained lampshadea and a an uncomfortably small bathroom/ shower. Definitely not worth the price, however in busy summer season I guess they can charge what they like. The spa is nice but unmanned the first couple hours it opens. No towels are left out so you have to go to main reception and call for one. They also decided to leave old £1 charge lockers in the changing rooms, despite nicely updating the rest of it. Again, for an apparent '4 star' hotel in the height of summer season, breakfast was pretty disorganised. Both mornings we had to wait to be seated, wait to be served, then when actually getting brealfast, wait for trays to be refilled. They seemed to wait too late to request more top ups from the kitchen. Food its self was always mixed quality. Definitely not 4 star unless you pay an extortionate amount for a superior room and they sort service out.

"Nice but"

3
binzivoo, London, United Kingdom 23/07/2019

Stayed for 1 night as attending a wedding in Bournemouth, a nice hotel with good restaurant, only sampled breakfast but good with lots of choice. The room however was rather on the small side, only 1 pillow, small double bed. The bathroom was tiny with very limited toiletries. No tea or coffee making facilities in the room, poor for £148.

"5 nights in a gem "

5
Ducksoff, London, United Kingdom 22/07/2019

Couple staying for 5 nights. Checked out on Saturday. Excellent breakfast, service flawless, good variety of time s available, hot and cold, excellent creamy porridge. Reception staff courteous and helpful. We had superior twin, clean , daily replenished with water. Location is perfect, then left for beach, very clean area, long walk along the beach. Turn right to the shops. Good restaurants in area, we went vegan for a couple of days , to Mad Cucumber, excellent soup and quiche. I highly recommend this hotel. We will return.

"Very good for the price"

4
julianweekes, Yokohama, Japan 21/07/2019

Book an early non refundable rate and you've got yourself a deal here. Nice breakfast automatically thrown in. Good (small) pool available - with some restrictions for young children over times you can use it! Location on the West Cliff... about 10 mins walk into town or the beach was fairly convenient. Room was adequate. What is it with British hotels that there's never a fridge! Very nice reception and cleaning staff. Dining room is huge and the food is OK if you need to eat in one night.

"Could Be Better"

3
Richard186259, Torquay, United Kingdom 21/07/2019

Firstly the staff were excellent, very professional and courteous. The food was a pleasant surprise, not your normal fare, plenty of choice well cooked and presented. The major let down was the room; it was only a single but felt small. In addition the sun had been on the room for the afternoon, so was very hot and uncomfortable with little ventilation. I asked to be moved but the hotel was full. Also the room was by the stairs and lift, so a lot of noise during the night, I was then greeted by Bournemouth's pigeon population that had decided to roost out side the window (04:30 bird based alarm call not appreciated). So overall a mixed bag, good food and staff but let down by the room.

"Great dtsy"

5
Hotelaholic8, Kegworth, United Kingdom 20/07/2019

What a great hotel. Customer service and facilities were all top rate. The new bistro is relaxing and the food was amazing. Slept like a log in the comfortable and spacious bedroom. Only downside was I didn't get the opportunity to use the spa. So I guess I'll have to go back.

"Connaught"

4
deml14, Liverpool, United Kingdom 19/07/2019

excellent, except for the breakfast, this was hard, cold ,really bad we left it and never had breakfast again. Staff and facilities are really 5plus stars, parking good, not far from the beach, "covered in cigarette stubs" and attractions and ice creams etc are very expensive, bring your own food for the beach.

"Few days at the beach"

5
Davidandsteve110709, Manchester, United Kingdom 16/07/2019

Lovely hotel with nice staff. Good breakfast and able to eat outside in the sun. Goodbar and again outside seating. Well situated for the beach and city centre. Able to leave car there and walk. Would stay here again for sure.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review David, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Great hotel with excellent staff"

5
Jeanette W, Rugeley, United Kingdom 15/07/2019

Once again a lovely weeks stay at this great hotel. We have been returning for over 20 years now and were so pleased to see that investment is being made at this hotel with the refurbished lounge and dining area, very stylish. A place to enjoy the delicious meals put on by Pete Tofis and his team. The breakfasts have been improved too and now offer choices to cover all guests preferences. We were in a newly decorated double room with balcony, spotlessly clean with excellent facilities. And lastly we have to mention the staff, who are just so friendly and helpful and really make the hotel, they are superb. Well done once again for making our stay a wonderful one.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Jeanette, I am delighted you enjoyed your stay with us once again, lovely to read your feedback as you have been staying with us for many years - we look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Best Best Western"

5
terryw717, Bracknell, United Kingdom 14/07/2019

From check in to check out, superb. All staff we interacted with were very professional. Controlled parking to ensure only guests use the free parking. Check in was a breeze with a detailed explanation of the services. We had room 52 that had a balcony overlooking the courtyard. Spacious room and bathroom, good shower, did not use the flat TV. Breakfast was very very good. Proper sausages, some one plated your food at the buffet, that kept it tidy. Sounds odd to say, but real jam, more like preserve. Ten minute walk down to the pier. Didn't use the free spa area, the pool looked about 20 meters long.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Terry, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Short summer break."

5
User 13/07/2019

Very good town centre hotel. We had a spacious room, clean and well decorated with excellent facilities. Parking on-site is very limited but our room qualified for a reserved space. Breakfast was excellent and we ate in the hotel each evening. Good selection of dishes which were of good quality, well cooked and presented. The gym and pool were clean,pleasingly decorated and well equiped.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review John, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Very friendly staff makes the hotel "

4
FamilyGallop, Walton-On-Thames, United Kingdom 07/07/2019

The staff really make this hotel. They were very friendly and helpful and gave me lots of information. The room I had was fine for this sort of stay. It didn't have air conditioning so was a bit warm and looked over a road, but I wasn't affected by noise. Shower was so-so (do like a strong shower but was ok). Bed was comfy and I slept ok although the walls must be thin as next door going in the bathroom and turning on the light/fan woke me up! The swimming pool was very nice. Breakfast was very good for the typical hotel buffet style - and again the serving staff were lovely. They have turned this into a 4 star from what the physical hotel would be 3 star. I would be happy to stay here again if in Bournemouth for business.

"terrible night sleep"

1
linda w, Bristol, United Kingdom 06/07/2019

the room was very hot, no air conditioning, unable to open window fully, for the price very small noisy bar under window open to early morning then at 08:45 the builders started drilling, hammering on a Saturday morning when i mentioned this to a receptionist she denied building work took place on a Saturday, you could hear it from reception Whilst loading the car a grounds man on several occasions told my husband to move the car, my husband was waiting for me in reception we would not recommend or stay here again

"Great hotel"

4
User 05/07/2019

Great room and convenient for beach and centre. Staff very friendly and helpful. Fortunate to get reserved parking with an Executive room. Evening meal was very good and also offer food from 5.30 if you are attending a concert or theatre. Downsides are no great views and currently next to a building site so I guess could get noisy during the week

"Great hotel to stay for the conference venue"

5
Schuwi, Rutland, United Kingdom 03/07/2019

Executive double room was spacious clean and modern with seating area large TV balcony and seating. Air conditioning unit helped with the warm weather and hypoallergenic duvet and pillows helped with the hay fever. The breakfast was excellent with good choice especially if you didn't want a cooked breakfast. Lounge and seating area welcoming and comfortable. A great find

"A well run hotel"

4
malc_hill, Welwyn Garden City, United Kingdom 26/06/2019

We spent 6 night at the Conaught in June 2019 to celebrate our wedding anniversary.The hotel is convenient to bothe the beaches and the town centre ,The hotel offers a spa including a indoor pool and treatments.The service is very good and the staff attentive.The hotel has a Brasserie with a varied menu we ate the Brasserie twice in the evening and the food was very good as was the service.The only small drawback is the parking can difficult as their is limited spaces when the hotel and its adjacent Lodge is busy although they seem to cope and the wi fi is a bit intermitteent. There is also building work going on at the rear of the hotel but despite these drawbacks I would recommend staying.

"Great Hotel and Spa.Very close to the beach"

5
User 25/06/2019

Good sized room ,friendly staff,perfect location (very close to the seafront and pier)and amazing spa with a Jacuzzi in the room.Would definitely recommend to fellow travellers.Parking space in front of hotel available as well.

"Lovely Hotel"

5
davey19672015, Carlisle, United Kingdom 23/06/2019

My wife and I enjoyed a 5 night break at the Connaught. We stayed bed and breakfast in the Tulip suite which has its own parking space. The hotel is comfortable and very clean with polite and helpful staff. The hotel is a short walk into the town centre which saves on car parking costs. There is a lift, also helpful with heavy luggage. There are separate breakfast and dining areas which are spacious and comfortable slog with s bar. There are spa treatments and a pool for further relaxation. This was our third visit and we will return next year, a lovely hotel.

"Large group celebration"

5
Tricia W, Luton, United Kingdom 19/06/2019

Group of 16 adults plus a baby stayed at the hotel to celebrate mum's 90th birthday. All details of the stay were arranged with Maria, Front of House Manager who was exceptionally helpful and ensured everything was in place for us to have a good stay and celebration. From the moment we arrived, we were treated well and it was clear that all the staff were keen to look after us. I particularly want to mention Elkin who did everything to ensure we enjoyed our stay. We had all our meals together at the hotel, eating in the Brasserie and Blakes restaurant. All meals were good quality, hot, tasty and served to the large group together. No complaints from anybody even the fussy ones!! The Hotel is well located and an easy walk to the beach and town area. The Spa facilities, pool and jacuzzi are excellent and enjoyed by the group. Some of the rooms are looking tired but will be great once all the updating is finished. Would definitely recommend the hotel.

"All girls together"

4
susan y, San Francisco 16/06/2019

Several of us stayed in the Lodge. Our room was spotlessly clean,beds comfortable, pleasant room. Walk in shower, brilliant for the two of us as we are of a certain age and I use a walking stick! Rest of hotel also very clean. Good breakfast, plenty of choice Staff helpful and pleasant.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Susan, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Short Thurs-Sat break at this well located and presented hotel with good leisure facilities"

5
tgb1959, West Sussex, United Kingdom 14/06/2019

From the welcome to check out - all excellent. The convenience, the breakfast, the quick supper was all good. To be honest, it was ideal for what we wanted, chill and go for walks. 10 mins from town, 5 mins to beach.

BW-Connaught, Front Office Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review tgb, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Expensive"

3
2018isabelle, London, United Kingdom 12/06/2019

The hotel is pleasant but over priced. We were given two rooms, both were very small with no room to actually use the toilet comfortably. The manager was very understanding & upgraded us to a much larger room which had everything we needed. The spa is a squash, the floors were always wet in the changing room and the staff were unhelpful and disinterested. The pool area was okay but in need of some TLC. Breakfast was very good but we had to wait for a table which we have never had to do in a hotel. The food in the brasserie was good, especially the steak and the manager and his staff were helpful and friendly. If it hadn't been for that and the manager , Maria? I would have demanded my money back.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Isabelle, I was pleased to read that Maria was able to find you rooms more to your liking and that you enjoyed our brasserie - my apologies for the spa staff, this will be addressed with the team. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"A generous 3 "

3
Uckfield60, Uckfield, United Kingdom 11/06/2019

The picture from outside the hotel looks great and the lobby and restaurant decor is not to my taste but it's clean and tidy . Breakfast was good and plenty of choice . The room ....... awful ...... the bathroom was so small u had to stand still in the shower and when I went to get dry I had to move into the bedroom as you could not move your arms in the bathroom . Over priced for this hotel would not recommend

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Uckfield, I was sorry to read you didn't like our rooms, but thank you for your kind comments about the rest of the hotel. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Excellent Hotel"

5
User 10/06/2019

Lovely spa and hotel room was spacious and light. Food was also lovely and the staff couldn't of been nicer. Had a lovely facial with a nice girl Hannah she was brilliant. It's a little dated the hotel rooms but the bed was so comfortable

"Very poor value for money."

1
User 09/06/2019

For the over £150 per night I paid, this hotel represents the worst value for money I have ever experienced anywhere in the world.. For one the hotel screams small. Small car park (good luck finding a space), small lift, small room, with with a small bathroom and small balcony- but overlooking a large building site to the left (one that is very much active). In fact the bathroom was so small, there was no mirror in front of the sink, only on the opposite wall- meaning i had to constantly keep swivelling around to have a shave! How is that acceptable for a 4-star hotel? In terms of their spa, there wasn't even anyone in attendance at the spa desk or towels on hand- just a sign telling guests to go and get one from reception (which wasn't always staffed either). The sauna was a good size, but some benches wobbly and need of repair. The steam-room was a good size too, but door way too low with no signs to 'mind your head'. While the temperatures in both was fine, the Jacuzzi only lukewarm. Good luck if you fancy going out past midnight too. When i returned at 1:20am, the front door was locked with no one at reception.it was a full 5 mins of repeatedly ringing the bell, and eventually having to walk round to bang on the window, before I was let in by a staff member doing the hoovering. As for the breakfast, there was a good variety of cold items, along with all the basic hot items you'd expect- excluding hash browns. These had to be ordered, which I did, and was told "3 mins". Several minutes later, nothing, so i asked a different member of staff, who said he would "just go and check". They never came- no point asking again.. Given the facilities, level of service, and lack of attention to details, I am staggered this is seen as a 4-star hotel worth over £150 a night. At half that price, I probably wouldn't have bothered writing this review, but anything more is just exceptionally poor value for money and needs to be voiced.

"Great hotel"

5
jules816, Chichester, United Kingdom 29/05/2019

Friendly, helpful staff. Spotless hotel. Good size room. Lovely sauna/pool area. Great buffet breakfast - had everything available you could want. Nothing was too much trouble. Will definitely stay again.

"A 4 star hotel gets 4 stars. "

4
User 27/05/2019

If you like quality it's fine. It looks nice, it's clean, the staff are friendly and the pool spa area is fine. The hotel reception was really nice and on a par with some of the 5 star hotels we've been to. We had a perfectly acceptable time here and would return again if in the area.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Jabob, I am delighted you enjoyed your stay with us overall and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Dear Mr Hartwell please act on this constructive criticism"

4
XRXM, North Yorkshire, United Kingdom 27/05/2019

Who is Mr Hartwell? The GM who tends to respond to these reviews so here we go. This hotel once privately owned is now one of a chain of 4 and has had a considerable investment on the public areas - the reception, bars, restaurant have received attention and are impressive - ok the bar colour scheme and its intrusive music is not to my taste but I am sure others will like it. Thought has been give to the lighting so it is all the more stark when you leave reception and climb the stairs because it is as though it is a different place. Money has also been spent on the bedrooms but this doesn't matter as the impression is of a rundown place in need of TLC - the problem 1) The dreadful aged cheap low energy fluorescent bulbs in the corridors which kill any atmosphere of luxury and actually draw your attention to some of the faded and chipped woodwork 2) They have left the dire 1960s cheap mock sapele brown doors both on the bedroom door and in the bathrooms. Talk about spoiling the proverbial ship for a ...... well this is it. I really do not know how the management do not see this - the guests certainly do. Staff fine, breakfast good but the problems above were typical of Bournemouth's faded West Cliff. The lighting problem could easily be solved by buying equally low energy LED bulbs and the door problem solved by a bonfire in the carpark.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review XRXM and for your constructive criticism, I am delighted you liked the public areas and the hotel in general, as you rightly pointed out we have invested a lot in the public areas, the brasserie and the bedrooms, we are continually investing into the hotel and will take your comments on board regarding the corridor lighting and the and doors when we are planning our next phase of works. Just for information, the hotel is still privately owned as all Best Western's are privately owned and operated, the owners just happen to have a few other hotels. I hope we have the pleasure of welcoming you back to the Connaught again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Another pleasant stay.We will return!"

4
Linda M, Milton Keynes, United Kingdom 24/05/2019

This was our third visit in 18months.We returned because of the good location,friendly staff and excellent breakfasts! We were upgraded to a suite which was very much appreciated.Wendy in the bar remembered us and gave us a very warm welcome.Our suite room 37 was well appointed but there were one or two issues in the bathroom which I did address whilst there.Bathroom was beautifully tiled with a massive jacuzzi and roomy walk in shower.However the sealants around the shower trough and jacuzzi were badly in need of replacing.The sealants were very grubby and hanging off in parts.It detracted from what was otherwise a very attractive bathroom.Also we had an issue with the toilet flush which just trickled water!we reported it but nothing changed.Luckily we found a technique for making it work but that is not the point.A dodgy flushing system is not what you need in a hotel!This was the only real negative during our stay.Breakfasts were of a very high standard with a great selection.Cant understand though why a member of staff is there to serve your hot food?! They would be better deployed clearing the tables as there can be a short wait at peak times.We did not use the restaurant or spa so cannot comment on that.We did have room service on the first night.This was delicious.It was reasonably priced and arrived piping hot in less than half an hour.Definitely would recommend this.The grounds were beautiful with lots of seating areas.Delightful in the Spring sunshine.TV had a reduced selection of Freeview but signal was very poor and could only watch terrestrial channels.Never experienced this on previous visits so might just be room location? Good free wifi connection.Overall, a great stay and hopefully we will be back again.Also hotel is ideally located for shops and just a short walk further on to beach and gardens.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Linda, I am delighted you enjoyed your stay with us overall, our apologies for the small maintenance issues you reported, they have now been rectified. We look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"disappointing cost"

2
User 23/05/2019

Stayed here from 111th till 13th of may in an apparent superior double room which is advertised to have a extra large bed which was in fact two single bed bases pushed together with a mattress zipped up to keep beds together. Bathroom was extremely basic with a standard bath tub and a shower head it was advertised to have either a bath or a shower. Was extremely disappointed as room wasn't cheap and wasn't up to a superior room standard. The room was so small my suitcase didn't lay flat between bed and wall. Spa facilities were amazing and staff were friendly However porters were very timely and very helpful when we asked for ironing facilities. Wouldn't go back again for a superior room would pay for a standard room as was extremely disappointed

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Amy, I was sorry to read that you didn't enjoy your stay with us. The room you stayed in has a zip and link bed, so can be used as a superking or as a twin bedded room - these types of beds are industry standard in many hotels. Our prices are always competitive in the local market and we include extras such as parking and spa facilities, wheres as some of our competitors charge for these amenities. We have lots of other room types available, perhaps one of them will be more to your liking on your next visit to Bournemouth. Thank you for your kind comments regarding the spa facilities and the team. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Nice Hotel "

4
Paultitmu, Worcester, United Kingdom 21/05/2019

Stayed for 4 nights in May upgraded to the suite when got a chance to bid from an e mail definitely worth the extra £100. Room were clean although are looking a little tired. The staff are friendly and all were very helpful no complaints at all about the service. Pool area also clean and quiet except for the odd loud guest (not the hotels issue). Only real issue was the WiFi which although having a good signal in the rooms was slow and kept stopping think more to do with bandwidth ,looking at the average age don't think this will be a problem for most quests.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Paul, I am delighted you enjoyed your stay with us overall and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Lovely Hotel for Spa Break!"

5
amys204, London, United Kingdom 20/05/2019

Stayed here via a Virgin Experience Day voucher for the spa facilities and we were not disappointed! I would 100% return to this hotel and spa, we enjoyed every part of our stay the room, the spa, the treatments, the staff and the restaurant all exceeded expectations and made for a lovely spa break for me and a friend. Made my first trip to Bournemouth a great one!

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Amy, I am delighted you enjoyed your spa day and stay with us overall and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"A Sunny week in Bournemouth ..."

5
David H, Horsham, United Kingdom 19/05/2019

We were delighted with this lovely Hotel ..situated near the golden sandy beaches. Also near the town centre & Pavilion Theatre. The car park was a bit of a problem at times.. sometimes had to park in the one next door. Our room was 36. It was quite small ..but looked as if it had been renovated .. The only trouble was , the kitchen vent was situated near the window & was very noisy at certain times.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review David, I am delighted you enjoyed your stay with us overall and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"3 Star at best"

3
User 19/05/2019

I didn't think this was great value for money. Had a standard room. It was clean, small, with very basic bathroom ( shower in bath). The view was the car park ( although I couldn't park there as it was full) and to the side a building site. Good selection at breakfast. Wouldn't return.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Tourist, I am sorry that we didn't meet your expectations and that you wont be returning to us. The Connaught is assessed annually by both the AA and by Best Western, who have awarded the hotel with its' 4 stars and the BW Plus status respectively. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Richard marston"

5
User 15/05/2019

Excellent stay,had a group of 39.Maria and her staff,fantastic,excellent food in the evening,also great breakfast.and nice rooms.the hotel was close to the beach and pier.nice spa staff couldn't do enough for the group,would definitely stay again.

"Mostly good, but some disappointment."

3
User 15/05/2019

We booked an overnight stay with spa treatments. The hotel is clean , quite small and welcoming. Car parking was limited and small spaces but we didn't struggle to get a space. The location is a short walk to the beach. The bars are cosy and Brasserie restaurant is modern and spacious we had dinner here and the food was quite nice although my main dish of Hake was extremely salty and I couldn't eat it all. The afternoon tea was quite nice although the sandwiches were quite plain (not very imaginative fillings) and we sat outside to have this which was lovely. Breakfast was also quite good and the staff were friendly and helpful. The massages were very relaxing but I didn't want to use the pool , although it looked big enough to swim in , it was under ground and quite claustrophobic, not much room to spare around it and I would rather be outside in the fresh air. The changing room was very hot and I couldn't wait to get out. The bedrooms were clean and not too small, the bathroom was tiny but clean and shower over bath was fine. Overall a decent place but some areas need some TLC and modernising. All the staff were friendly and helpful except on one occasion. If you don't expect too much you'll be pleasantly surprised. Also be aware there is a large construction site close by which although wasn't too disruptive on Sunday , during the night bright lights shone directly into our room all night as our room faced the site and on Monday morning don't expect a lay in as the noisy work starts early !

"Overpriced"

3
coljen10, Essex, United Kingdom 14/05/2019

Only there for one night but have to say after paying £212 for a room we were left extremely disappointed with our room and expected much more. Nothing wrong with the hotel just bad value and expect a few added extras when paying more.

"paul and jac back in bournemouth"

5
Paul W, Northampton, United Kingdom 13/05/2019

this was our fourth visit to the connaught and once again have nothing but praise for our visit. lovely hotel with great staff. rooms are well set out and spotlessly clean. very good breakfast with a good selection. the swimming pool and spa area are very good and there are 2 gyms with a good selection of equipment.

"The hotel room wasn't up to scratch"

2
User 06/05/2019

Upon arrival the lobby and bar area look really nice. The room though was tired, heating stuck on full blast, tiny double bed and the shower was Luke warm. The room though was clean. Executive room????

"Brilliant Thank you"

5
NewquayJane, newquay 06/05/2019

Brilliant stay as ever. Hotel is very clean, room lovely and clean. The breakfast was wonderful. Loads of choice and all very fresh and good quality. Nothing is too much trouble for the restaurant manager. He makes you feel very welcome and his staff are so polite

"First stay"

5
User 06/05/2019

The hotel is comfortable. The service was excellent and the food good. The location is good for most amenities. Every member of staff from reception, the bar staff and restaurant were courteous and helpful

"A real find"

4
Paul G, London, United Kingdom 04/05/2019

We stayed here two nights over the May Bank holiday. The hotel is well situated in Bournemouth, on the West Cliff but an easy walk into the town centre. Staff are superb here. Friendly and courteous. Always there to help. Room was clean and glad everything you need. With a very good restaurant and bar with entertainment on both evening there was everything to meet your needs.

"Excellent visit."

5
User 04/05/2019

Its not the first time we have stayed at the hotel however the service and standards remain excellent. All staff friendly, helpful and courteous. Excellent breakfast with wide choice for all requirements. Thoroughly enjoyed our stay and will be returning.

"Wonderful."

5
KAREN1069, Bradford, United Kingdom 03/05/2019

This was our second stay at the Best Western and we love this hotel. Staff, location and rooms are all wonderful and there is nothing that could have made our stay better. Breakfast is delicious and all fresh. Love it.

"Excellence still exists"

5
User 02/05/2019

The hotel is extremely well run. Everything is geared to the pleasure and well-being of guests. I much enjoyed having a sitting-room with TV as well as a very comfortable bedroom (also with TV!). The coffee machiine looked sufficiently modern and fierce that I left it well alone!

"Great food and massage "

4
4643674, Fareham, United Kingdom 29/04/2019

Stayed here for 1 night the food is excellent especially the steak and cooked breakfast. Had a massage with Sandra that was also excellent. Unfortunately the steam room was not working and there are not enough loungers by the pool. The room was nice but the photos make it look much bigger than it is not really worth paying extra for a tiny balcony. Definitely more good points than bad.

"Pleasant hotel with spa conveniently located"

3
AndrewA64, Winchester, United Kingdom 28/04/2019

This hotel is comfortable enough. Very attractive public areas and friendly staff. Our room (a standard double in the main building) was a little cramped and a little tired as well. Disappointing considering the glowing reviews. Perhaps upgraded rooms are better. We enjoyed the spa. Good pool, but not particularly attractive surroundings. However, a superb substantial breakfast is included. Conveniently located near the town centre and pier.

"Wife's birthday"

5
PicklesFarnborough, Farnborough 26/04/2019

We stayed here before with the family 10 of us and thought it a good idea to return for my wife's birthday. Stay was as expected with quick check in and a comfortable room. Service levels have been maintained by all the staff. Breakfast was fine but diner could do with one more main to give a wider choice.

"great time"

5
User 26/04/2019

My daughter and I statyed at the Best Western Plus Connaught Hotel for 2 nights in early April. We had a wonderful time - the venue of the hotel was great, food wonderful and staff polite, happy and very helpful. My daughter and I will definitely use the hotel again. My daughter was poorly at the end of our visit and the staff were really helpful.

"False Advertising"

1
User 24/04/2019

I stayed in the hotel over the Easter break. Unfortunately, we booked a room online there were 50 pictures online none of which showed the room or the bathroom we had actually booked. We of course were disappointed. We spoke to the manager, Kevin I believe his name was. Who was extremely unhelpful. The excuse of, and I quote the manager of reception, "the pictures not showing the room, is your problem not ours" is a pretty disgusting attitude to have when we paid 600 pounds for a room for our Easter holiday. We found out later on during our stay our neighbours next door had exactly the same problem. There is a building site in front of the hotel. The spa has lots of sand at the bottom of it. I will attach the pictures if this review site let's me. Would not recommend this hotel and if you do book, please take care in making sure what room you have booked.

"Short stay on 22 April 2019"

5
mike s, Reading, United Kingdom 23/04/2019

Have been to Connaught on many times before and always have a great relaxing time. Staff are very friendly and service is great. Had an excellent meal in the refurbished and spacious Brasserie. We had A superior double room which was very comfortable and had everything you need for a short break. Pool and spa are very good. Hotel is in excellent position .Well recommended and worth a visit.

"The Connaught Bournemouth"

5
Road39945615473, Salford, United Kingdom 22/04/2019

Had a great couple of nights staying in the Lodge, the staff were all lovely and as I was traveling alone and sometimes feel a little awkward was made to feel very welcome. My room was lovely and clean and smelt lovely as soon as I walked in, very comfortable. My only (slight) complaint would be I'd have liked a more powerful shower Great location for the center and beautiful beach. Very happy and would definitely visit again.

"Not worth the money!"

1
User 17/04/2019

Myself and my boyfriend visited this hotel over the weekend with our friends, we arrived at the hotel around 9pm with nowhere to park other than 1 space which we gave to our heavily pregnant friend and boyfriend and spaced blocked by a bollard. When I went into reception to ask about parking I was greeted by an unhelpful member of staff just about to finish her shift who told me to double park and leave my car key with reception for them to move my car should anyone need to get out. I refused. After speaking to another set of unhelpful staff the argument continued about the car key. Be warned if they are asking you to do this they are NOT INSURED to be moving your vehicles and DO NOT take responsibility for any damage caused by them during the time they move your cars! We offered mobile numbers and they said car key or nothing so of course I still refused due to no insurance.. We eventually got a parking space & checked in. The hotel is not worth the money you will pay, and does not look like the pictures on the website. The halls are dark and dingy and almost like they are stained yellow, the room we had was tiny and you couldn't even walk around the bed when we woke up the next morning we had a bad back from the bed.. Our friends couldn't even turn around in their bathroom it was so small and we were generally extremely unhappy with this hotel. So much so we had a refund on our second night and came home on Saturday. All in all I/we would not recommend this hotel at all!

"Hidden Gem"

5
User 16/04/2019

I want to keep my stay a secret, but I don't think it will stay that way for long, l'm sure other guests will praise it and news will get round. This hotel is first class and value for money. Not to mention the excellent location.

"A good find"

4
Mafco, Frimley, United Kingdom 14/04/2019

We have stayed in Bournemouth a number of times over the years. There are lot of hotels to chose from , most of which don't leave much of an impression. We booked a two night stay and came across the Connaught which turned out to be a good find. The hotel is presented well, room although a “standard double” was clean, tidy and had everything you would expect. The pool was a real plus, so many hotel pools are too small to be of any use but this is a really good size, also has a sauna and steam room plus spa type treatments are available. We ate in the restaurant on the first night , planning to go out the second night. In fact the meal was very good and we decided to eat there again and were equally impressed. Finally the breakfast was also pretty good. Next time , I will book the Connaught and skip the others The only downside is the parking, Friday was ok but Saturday was a bit crazy and there is not enough spaces. I did manage to get a space in the car park but others didn't , one guy I spoke to had to pay to park elsewhere and pay for it. There was quite a bit of moaning about it. As I say, it didn't affect me but thought it worth mentioning.

"Hotel was great"

5
User 14/04/2019

Cant fault this hotel anywhere, only I couldnt get time to make use of the pool and jacuzzi, only stayed 1 night but wish I had more , staff efficient and helpful. Well worth a weekend stay or longer , food was good , and plenty of it ..9.5/10 . Great atmosphere

"Lovely hotel"

5
tay809, Birmingham, United Kingdom 14/04/2019

Stayed here on many occasions , staff very attentive rooms clean good full English breakfast! The car parks not to big so if there are no spaces the reception staff will let you park out front and they will move it if another car needs to get out! Lovely area very spa clean !

"It was ok.."

3
1HappyGirly, berkshire 11/04/2019

The hotel is clean but very tired, with a good location - it is walkable to the shops and beach. Major noisy building work is right next to the hotel, which was unexpected. Upstairs needs updating urgently and bringing into the 21st century for the price of the rooms, which I felt was overpriced. The Corridor and bedroom floors creak and I hardly slept as the walls are so thin. Constant noisy doors slamming. Beds are hard and my room didn't smell fresh. All bedding and cushions needed refreshing. My sheets were ripped and stained. Rooms are pleasant enough but dated - my bedside light was broken and the patio door wouldn't lock. WiFi was very intermittent. Car park spaces are too small. I left feeling very tired and disappointed. Staff were ok but a friendly smile and warm welcome from everyone would be nice. Sadly I wouldn't return.

"I want invited to the wedding"

1
markmilton1, Bodmin, United Kingdom 11/04/2019

... but I got to enjoy the party!!! My room was directly above the function suite being used for a wedding. The noise was exceptionally loud. Security was removed for the wedding so any until gone midnight anyone could just wander in, no reception in this party of hotel and normally 24 key card access. The TV broken down and had to be fixed 5 times before they offered another room. The door leaked a huge amount if light as it was poorly fitted with big gaps. The new room had a leaking shower head, so virtually no water pressure. The reception said thay they would report issues to manager and the manner would speak to me, this never happened.

"Great stay. Lovely pool"

5
AJWmeddyg, London, United Kingdom 11/04/2019

A great stay on a weekday. The room was good. Restaurant- lovely food and good service. Pool wonderful steam room and sauna good. Staff friendly. Good gym. Great place for a stay while visiting a conference.

"Best In Bournemouth"

5
Mark D, Swindon, United Kingdom 08/04/2019

Fabulous hotel, great staff who couldn't do enough to help. Great location just a short walk to the beach. Breakfast was delicious, great choice. Hotel pool and spa facilities very nice, clean towels provided at reception for your personal use. Nice atmosphere in the bar and although we never ate in the restaurant the menu looked very nice.

"Daughters Wedding"

5
Dave0833, Dorset, United Kingdom 07/04/2019

I am lost for words to express my delight at this Hotel. My daughter has used the Wedding Planner to prepare Maria for her special day, and every detail was fore-filled. On arrival discovering that I am disabled and in a chair, they went out of their way to ensure that my access throughout was achievable before the wedding began. The duty manager also made himself known informing me that he would be there through the evening and to let him know if I needed assistance. The wedding and the setting was wonderful and the small reception in the garden was very good The Wedding Breakfast was gorgeous, three courses so tasty and well presented dishes. One guest who was thought to be vegetarian turned out not to be, but this was not a problem for this wonderful team. We stayed the night and the room and access was good, including the shower room with plenty of space for me. Morning Breakfast was lovely with plenty of variety and plenty to eat. I could not fault and detail with the Hotel, Staff and Service, and look forward to returning again David

"Wonderful Hotel"

5
GillWalsall, Walsall 24/03/2019

We stayed at The Connaught for 4 nights to celebrate my husband's birthday. It was our second stay at the hotel and on this occasion we were joined by our son and his girlfriend who stayed for 3 nights. We booked standard rooms and whilst we were satisfied with our room - my son's room had a very small shower cubicle. They stayed 1 night in this room and the next day we mentioned to the receptionist the problem with the shower. She immediately looked to see if they could be moved and showed them a room they could move into. This they did and they were completely satisfied with the second room. Housekeeping is excellent in this hotel from the rooms themselves to all the communal areas, including the pool and spa. The hotel shines with cleanliness and Head of Housekeeping should be very proud. All staff are friendly, professional and always have a smile on their faces. We would particularly like to mention Nicky -the Restaurant Manager and Maria - Front of House Manager. They are both extremely committed to their roles and Nicky -extremely professional in his role and full of enthusiasm for the hotel - showed us the new refurbishment of the restaurant. Whilst talking to him we mentioned that our daughter was looking for a wedding venue in Bournemouth. He immediately said he would ask Maria to speak to us. We met Maria and she gave us a very informative tour of the rooms used for weddings and her enthusiasm for her job was very obvious. Breakfast is plentiful and you are served to the hot buffet by a member of staff. This, in our opinion, is nicer than people just helping themselves and it also keeps the food trays from becoming messy. We ate in the hotel restaurant and very much enjoyed our meal. The pool area is very clean - as are the changing rooms. Towels are provided by the hotel. This is our favourite hotel in Bournemouth at the moment and we look forward to making more happy memories whilst staying at this hotel. Thank you to all the Staff at The Connaught.

"A Comfortable Hotel"

3
rodswetnam, Maulden 23/03/2019

Quite a central hotel not far from the coast and not on a main road, but in February you would expect the hotel to be quiet.. We had a comfortable Superior Balcony room, which was quite spacious and very clean, with all the attributes befitting a 4 star hotel. Parking is complementary for the type of room that we booked, but you may have to pay for parking in other selected rooms. I would recommend checking this with the receptionist prior to booking. Unfortunately, we found the receptionist difficult to understand. Due to staying just the Friday night we were unable to sample the swimming pool and other facilities. Breakfast was really good in a bright and spacious dining room, but I cannot understand the point of having a buffet breakfast set out, only to have a waitress serve you? You cannot help yourself In comparison, we would prefer the Park Central Hotel, but parking spaces are small and extremely limited, B & B £120:00 out of season, but there are cheaper rooms.

"A relaxing break to get sea air."

4
snowflakes2017, Surrey, United Kingdom 21/03/2019

We had a very enjoyable one nights break. We have been many times in the past 10 years and have always found the accommodation, service and food excellent. The swimming pool, Sauna and Gymn were good .

"Total Relaxation"

5
User 19/03/2019

We stayed at the Connaught for one night including dining and had the most relaxing and wonderful stay. Everything was excellent including our evening meal and breakfast. The staff were very helpful and service always with a smile. Unfortunately we didn't use the spa but will make sure next time. Thank you

"Birthday trip"

5
Cazzadoodle67, Northampton, United Kingdom 18/03/2019

Excellent hotel .... Very friendly knowledgeable staff on arrival. Lovely superior double room. Completed online check-in before arriving and requested a bottle of wine for the room ...it came with a lovely card for my partner to wish him happy birthday - a lovely touch! Room was spotlessly clean as was the bathroom. Ample tea/coffee facilities within. Breakfast was delicious offering a huge variety from the self service hot/cold buffet - staff in restaurant were also extremely helpful and courteous. The spa is lovely ... We used the pool, sauna and steam room, which were included in the cost of the stay ...all very clean with lots of treatments on offer also. The Connaught is a great hotel just a five minute walk from the sea front within walking distance of all local amenities...cinema bats theatre and restaurants. Definitely worth a visit and we will be returning for sure.

"Nice stay but very busy on weekends!"

4
sophiecW6333TE, Essex 17/03/2019

We stayed for one night on a weekend as a treat for my partners belated birthday. We arrived just after check in time at 3pm on a Saturday and the car park was full, we asked in reception what to do and they said to double park so I ended up blocking two cars in as other cars had to then start a line in front of the cars in spaces. The lady at reception requested my keys so they could move my car if another guest wanted to get out but this I refused, I wasn't keen on leaving my keys there and also letting someone else move my car in an incredibly tight car park so I requested they just call my phone instead, after discussion among staff they eventually agreed to this. Our room was ok, we had a top floor room with a balcony which was nice but the weather was horrible when we stayed so didn't spend any time out there! The beds were comfortable with thick duvets and spare pillows if required. The rooms aren't greatly sound proofed and I couldn't sleep for a while because of the noise of the TV in the room next door until midnight. The other problem was the shower in our room, which was appalling. It sounded like it was an electric shower but it kept cutting in and out many times when I was using it going from very high pressure to just a trickle when washing my hair is not ideal. We used the pool which was nice, again was quite busy no loungers free around the pool on the Saturday we visited but sauna and steam room were nice extras. The reason I've given the hotel a 4/5 with all the niggles, is that the breakfast really brought the score up! The food was cooked to perfection and was so delicious, yes it's a slightly odd set up being a buffet and a member of staff plates it up for you when you tell her what you would like, but this didn't bother me really! So glad we had breakfast included in our room rate, really worth it. If we stayed in Bournemouth again we would probably come back.

"Decent spa hotel"

3
bladedeyna, Bicester, United Kingdom 17/03/2019

Good location, close enough to the town centre of Bournemouth (around a 5-10 minute walk), the spa was also nice with a decent sized pool, sauna, Jacuzzi and stream room. Parking although looks limited wasn't a problem at all for us. They were also kind enough to offer us a 2 free glasses of house wine considering it was my partner's birthday. There was bits of packaging on the bathroom floor which indicated it wasn't cleaned as thoroughly as we would expect. The breakfast was a buffet however for a strange reason, you have to let the staff serve you from the hot food buffet part, as they won't let you server yourself here, strange set up. The online check also doesn't seem to serve much purpose as you get asked the same questions on physically turning up at the hotel also.

"Nice Hotel with a lovely pool"

4
holidaysr4relaxing, Hastings, United Kingdom 10/03/2019

We stayed at this hotel for 2 nights, we upgraded our room to a superior but we were underwhelmed, so much so that we called reception to check they had put us in the correct room. Despite the room being disappointing the bed was comfortable. The main restaurant was being refurbished so all food was served in the breakfast room. The breakfast was really good, a buffet but you can order eggs (other than scrambled/fried on offer) from the kitchen. The pool area is excellent, well appointed and relaxing. We did not visit the spa but other guests said it was also very good. We ate out on the first night at Westbourne Grill (see my review) then on the second night we ate in the Blake's restaurant at the hotel. The meal was inexpensive but average to say the least. After dinner we retired to the bar which is extremely comfortable. They have a good range of premium drinks.

"Excellent stay"

5
User 05/03/2019

Lovely stay hotel was lovely good location and spa facilities were good. Breakfast was fantastic. The only fault I'd say is I like a bath and we only had a shower in the room. Staff were very helpful and polite.

"Bournemouth Break"

5
topgate2015, Wolverhampton 04/03/2019

We booked late for a break in Bournemouth and got a good deal at The Connaught Lodge, £214.00 for 3 nights B&B for two. The hotel was conveniently situated within a short distance of the sea front. The breakfast was one of the best we've had for the price with toast being brought to the table instead of battling with a toasting machine! and the hot breakfast being served from the buffet by a very pleasant waitress. All of the staff were lovely, nothing was too much trouble. Our room was large with a separate dressing area, bathroom a good size with lovely white soft towels. Everything was spotlessly clean. We used the leisure facilities twice, which have a gym, indoor pool, sauna, steam room and jacuzzi. Again, everything was very clean. I had a neck, shoulder & back massage and a facial with Evie who was fantastic! There are some building works going on at the moment, which means that the main restaurant is temporarily relocated in the breakfast room, but this in no way interfered with our enjoyment of the facilities. Thank you to all the staff for making our break away such a memorable one and at a bargain price too!

"Weekend in bournemouth"

5
Chris B, London, United Kingdom 27/02/2019

Stayed at the Connaught hotel,room was a double superior which was very spacious and clean,staff were very helpful from reception to dining,we ate in the Blake's brasserie where the food and service was exceptional and reasonably priced.Hotel location was good as only 5 mins walk away from the sea front,would suggest this hotel if your visiting Bournemouth without hesitation.

"Ok but dated rooms"

3
PavlaPe, Leamington Spa, United Kingdom 24/02/2019

The location is very good,close to the beach. Staff professional and friendly. The rooms look dated, especially the furniture. Tiny unmodern bathroom was the most upsetting. Didn't find hairdryer. Carpets in the hallways and breakfast room seems to be old.

"Pleasant friendly hotel"

3
dennis_anthony, Radlett, United Kingdom 23/02/2019

We spent one night at this hotel. The room was ok and the bed comfortable. The bathroom smallish but adequate. The breakfast was ok although poor fruit salad. The staff were friendly and attentive. The overall feeling that it was reasonably priced so we got what we paid for.

"Blissful two days"

5
ronella_de_vil, Portsmouth, United Kingdom 21/02/2019

On arrival, reception were so helpful and friendly. She showed us a short cut to the lodge, as we were staying next door, not in hotel itself. The spa has a nice size pool to swim lengths. The Jacuzzi, steam room and sauna are all in the same room, with the pool. It's very clean. The treatment was bliss with very chilled, friendly and professional staff. It snowed during our stay, so we ate at the hotel in the evening. The prices were very reasonable for the quality of the food. It was delicious. Rooms were clean and comfortable. All the staff very polite, friendly and very helpful. Had a lovely stay, thank you to the connaught hotel Bournemouth.

"Could not do enough for us"

5
User 17/02/2019

Wedding Anniversary,Moved us to another room with shower, due to my inability to get in a bath. cracking breakfast, we only had one evening meal, excellent. We came for the spa having been before and we were not disappointed and managed 3 kilometres in the pool. Petra on reception and Nicky in resturant were particularly helpful as were all the staff. We will be back

"Rainy days in Bournemouth"

4
RAY L, Essex, United Kingdom 12/02/2019

Stayed at the hotel quite close to B I C centre (we had tickets for a concert)hotel bit dated but staff and facilities more than made for this ,notice a big improvement package going on ,we was in the annex which means everything you did bar food etc meant you had dodge the weather to the main hotel, parking could possible be a problem if hotel was really busy but we never had any problems breakfast Wes excellent elderly chap running the show was top notch lovely man overall a nice plac

"Fantastic Spa Facilities "

5
Jem1B, Bournemouth, United Kingdom 11/02/2019

Well kept hotel, smart in appearance & wonderfully polite staff. Fantastic Spa where I would thoroughly recommend the deep tissue back massage. I enjoy coming to this hotel for some down time & will certainly continue going.

"Excellant birthday stay for my partner"

5
Travel15097560616, Salisbury, United Kingdom 05/02/2019

This was our second stay at the Connaught. We stayed at the same time last year for my partners birthday and insisted we stay again this year. We made full use of the gym and pool and decided to miss breakfast and make use of the facilities again before heading home. The Connaught is ideally located, close enough to the beach and town centre but far enough away to avoid any town centre noise.

"Weekend break"

5
1timeele, Thame, United Kingdom 05/02/2019

Very pleasant stay as always at this hotel. Staff are very friendly and nothing is to much trouble. Rooms clean and tidy good excellent as always. Would recommend this hotel have stayed here for a good number of years for week long breaks or for weekends service is always the same.

"Very comfortable hotel with helpful staff."

5
Stef_Res, Guildford, United Kingdom 03/02/2019

Staff are very friendly and helpful. All rooms were pleasantly warm even in January when temperatures were just above zero. Plenty of mains plugs in the bedroom in accessible positions to plug into. It was good to have an extractor fan in the bathroom that was efficient. Good selection of good food and drink for breakfast. Dinner was nice food. Very comfortable lounge area. Used the swimming pool and massage facilities which were excellent. The beach was only a short walk away, and from there a pleasant short walk on the promenade or sand to the pier. There is a zig zag path from the cliff top to beach which is easy to walk. For disabled the venicula railway is at the top of the cliffs although does not seem to run in January. There is parking which is safe but can be a little tight for manoeuvring. A very comfortable stay. A minor discomfort was that the bed in the executive suite was a bit larger than needed and although comfortable if sleeping apart, were uncomfortable to lay across the join in toppers on the mattress when snuggling together. Again a minor irritation was that because my wife and I are quite tall we found the adjustable shower head a little low, and had to stoop slightly in the bath, although nice to have a bath. Would stay again.

"Fab"

5
User 03/02/2019

This hotel is fantastic especially compared to some in Bournemouth, the rooms are quite large and very clean with a good comfy bed the breakfast was excellent and the staff are super friendly and helpful I would definitely recommend this place if you're staying in town and last thing the spa and pool are as good as any where I have stayed also had a great massage

"Lovely break."

5
G D, Birmingham, United Kingdom 03/02/2019

Just had 4 days holiday at Connaught Hotel. Staff very pleasant and nothing was too much trouble. Meals excellent. Niki and his team provide a great breakfast. Will definitely return. Short walk to beach front and easy walk into Bournemouth.

"Relaxing stay in 4* accommodation."

5
Gillian B, Grays Thurrock, United Kingdom 01/02/2019

Enjoyed a 4 night break in this very comfortable 4* hotel with excellent facilities. Great deal inclusive of breakfast which was amazing. Our room had a king sized bed and was very warm and comfortable. Tea, coffee and water was replenished on a daily basis and the room was cleaned to a very high standard. The staff were very friendly and extremely helpful. Some refurbishment is being undertaken at the current time but this didn't detract from our stay. Wil definately be returning and next time will make use of the spa facilities.

"Best facilities included in the price of the room "

5
fambalabanr, London, United Kingdom 31/01/2019

I like this hotel and for sure I'll come back...near to the centre of the town,closest to the beach,for the summer is a very good place.... Very good facilities included in the price of the room.... Very clean rooms..... Many places for parking the car....

"Couples short break away"

4
Billy1987, Haywards Heath, United Kingdom 30/01/2019

Me and my wife stayed at The Connaught for 3 nights in the Lilly suite. We took full advantage of the facilities in the room and the spa. Although in previous comments the rooms have been noted as being dated, they are a little but clean, comfortable and fit for purpose. House keeping staff are very polite and very tentative to keeping the hotel clean and presentable. The only things I would say negative is that the parking spaces are far to small and unless people park considerately- which apparently is hardly never, you may struggle. Breakfast was fantastic( gluten free bread option!!) and the staff where very friendly and kind. All in all a great place to base yourself while visiting this beautiful coastal resort. Central to the hustle and bustle of the seaside and the shopping centre.

"Near to BIC concert venue"

4
KatieLNN, Stroud, England, United Kingdom 30/01/2019

Great location for BIC and sea views. Spa looked nice though didn't use it. Lovely comfy bedroom in lodge. Very quiet and spotless. Breakfast generous and decor really nice in public areas. Efficient service all round would recommend.

"Chilling"

5
alsin2014, London, United Kingdom 30/01/2019

Have been coming to this Hotel several times a year for the last 6 years, can't fault the place,great staff, good facilities and location, only downside is parking apart from that excellent restaurant and very nice spa

"Weekend getaway "

4
HELLO076, London 24/01/2019

Nice hotel and lovely staff throughout the hotel. The breakfast run by Niki and his team was fab. Lovely filling breakfasts which lasted for as long as you needed. Very comfortable surroundings. The one thing missing was there were no toiletries except a shower gel stuck on the wall. Was a bit shocked at this especially as it's meant to be a 4*. Overall was a nice stay in a convenient location.

"Weekend away"

4
julie150, london 23/01/2019

The staff from Management to house keepers speak with a smile any time night or day,The food is lovely, if you like breakfast then you will love it here as you can eat as much as you like stay as long as you like it is so relaxing,fresh fruit full English the lot. Best of all (china teapot's) Just a 10 minute walk from the beach ideal for a stroll, or walk to the town but it is very hilly so flat shoe's. If you like a swim use the spar it is free just sign go through and enjoy. I have been going for the pass 4 year's now and will be booking for a November stay. I'm sure you will love this as much i i do .

"Nice rooms, very good service"

5
The-Kent-Bees, Kent 23/01/2019

A winter break at the Connaught has proved most enjoyable. An executive room secures a parking space, although the car park is not completely full in January. The room is spotless and comfortable with coffee machine. Breakfast very well organised, dinner in Brasserie well worth booking. The hotel is a short walk from the beach via a gentle zig zag path. Bournemouth town centre is disappointing, but walks westwards towards Poole are very pleasant.

"Great Winter Break"

5
Donna R, Kent, United Kingdom 20/01/2019

This is a well run hotel. Attractive, building. All the staff seemed efficient staff and overall a very pleasurable 4 day break for my sister and I. Car parking was not the easiest with space but reception are very helpful. Surprised at things to do and see at this time of year. A comfortable hotel with a restaurant size to match the number of beds and a nice cosy lounge and bar to relax.

"Excellent hotel"

5
velard60, Canton of Valais, Switzerland 20/01/2019

As usual, we are always welcomed in this hotel. It is located in the centre of Bournemouth. Close to the beach, the centre and the shops. The food is very good and the staff at the reception, room and restaurant are very friendly. An extraordinary English breakfast. We will come back soon. We recommend this hotel to everyone.

"Very nice hotel"

5
User 17/01/2019

We were staying three nights in Bournemouth, found this hotel online and it had very good reviews so we booked. The rooms are very lovely and clean and the bed are the best bed i have slept in a hotel before.

"Excellent hotel"

5
Lindayg, London, United Kingdom 14/01/2019

We were staying one night in Bournemouth, found this hotel online and it had good reviews so booked. We absolutely enjoyed everything about it. The welcome on arrival, the phone call to the room to check everything was okay made you feel you were being looked after. The room was very clean and had everything we needed. We went out for dinner but had breakfast the next day. Excellent service and menu, full English was superb, Continental great choices. Highly recommend!!

"Totally underwhelming"

2
User 13/01/2019

Rooms are very dated. Reception and bar very nice and staff very professional but our superking room smelt of smoke and was dark and dingy and very dated. Bathroom floor covered in stains and the whole bathroom felt very old. It was clean but didn't look it (if that makes sense) Something I would expect to pay £65 for (if I HAD) to stay there NOT £117. Upstairs public areas were dark, dated and tired, yellow stained paintwork, chipped bannisters and skirtings and a dodgy smell on most floors. Floor 3 seemed the best of a bad bunch. We were offered a different room and shown a smaller room and bed and equally awful bathroom to appease us. We looked at the room and asked to cancel our booking. We were offered one last room. "freshly rennovated" but still very old fashioned and with a smaller bed (again) and very underwhelming bathroom. It had a balcony which in essence was nice but overlooked the car park and a building site. The staff tried very hard to help but just couldn't. The rooms were ALL very dissapointing and we asked for a refund and went elsewhere. Totally spoilt our romantic gettaway and will definitely not be returning. Shame.

"Family weekend and party"

5
User 09/01/2019

Excellent room,wonderful staff so attentive.Maria and her team gave me a fabulous party. My 48 guests also stayed for 2 nights and were full of praise for hotel and staff. My thanks to Simon the manager for an excellent service.

"The staff are all really lovely and helpful."

5
User 09/01/2019

The hotel is really friendly and comfortable. The spa facilities are very accessible. Parking was easy so going out and returning was easy. Walking to the sea front or centre was easy. It is an easy walk to the Russel Coates Museum.

"Excellent post Xmas stay"

5
Nicholas Y, Solihull, United Kingdom 07/01/2019

Excellent room with a super king sized bed which was very comfortable. Lovely clean room with good sized bathroom and plenty of hot water. Excellent leisure facilities with a good sized pool that allows for doing some lengths, together with sauna, steam room and Jacuzzi. Superb breakfast with excellent selection with de-caff tea and coffee. A short walk to the sea front with excellent car parking at the hotel.

"Nice twixmas break"

4
Karen G, Birmingham, United Kingdom 05/01/2019

Upon arrival at hotel, welcoming greeting at reception. We were emailed prior and advised a wedding reception was being held during our stay and music would played until midnight, We were again advised of this on arrival. Luckily we were on 3rd floor and this didn't bother us. Given key card and directions to our room, which was located in the lodge attached to hotel. Full use of hotel facilities and spa (pool,gym, sauna) included. Our room was nice enough on arrival. It was a nice quiet room and clean. Couple of niggles, had afternoon nap, remaking bed and come across fingernail and definitely not one of mine. Could do with mirror being nearer to plug sockets. Had problem using hairdryer/styling brush comfortably. Breakfast is a short walk across a courtyard in the main hotel which was ok and luckily it didn't rain. Breakfast was buffet style and plenty of it, cereals, fruit, full English etc. 1st morning we had to wait for table to be laid, despite there being plenty empty as we were told the regulars liked the same tables. These tables were still empty when we left. On positive note, staff were friendly, hotel clean, breakfasts enjoyable, parking available. Only 10 minute walk into Bournemouth, road was quiet so no traffic noise at night. Room clean and warm. Spa facilities nice and clean. Not sure for me personally it was worth £138 a night.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Karen, I am delighted you enjoyed your stay with us overall and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Stay of two halves"

3
peter b, Newbury, United Kingdom 05/01/2019

We stayed for two nights on a bed and breakfast basis. We had an executive room (number 48) on the third floor. The room was very well appointed with everything that was needed. it had a separate sitting area with an additional Tv and two armchairs. The sitting area however did not have any heating so was chilly and the heated towel rail in the bathroom was cold and the valves did not have any caps to them so could not be turned on.The water pressure was very low, it took over 15minutes for the toilet cistern to fill. At about 7o/c on the first evening a smell of cooking started to permeate into the room , and for the rest of the evening it became quite intrusive.The view from the windows was of the building site next door, and in the morning we had a piling rig working within 10 foot of the window.Having retired from the building industry I found it quite interesting, but not every one would welcome the noise of the building site coming into the room. When we mentioned this to the reception staff they asked if we wanted to move rooms, but as we only had another night to stay, we did not bother. We wondered why if they had alternative rooms available, that we were not given one originally.The site is a major redevelopment consisting of the construction of a 100 bed hotel and 88 apartments, so should be noted if you intend booking at this hotel. When we returned to our room at 2.45 pm on the first day, we were disappointed to see that our room had not been made up. we had put the "make up the room" sign on the door when we left the hotel at 10.0am that morning. The house keeper knocked on the door at 2.55pm to ask if we wanted the room made up, but we declined. Breakfast was very good , with excellent quality ingredients. The white toast was lovely, but on the second morning it was disappointing to be told that the toast choice was either brown toast or no toast as they did not have any white bread. We jokingly offered to pop down the road and buy a white loaf for them. We noted on the hotel website that executive rooms have a reserved paking space. However when we arrived we were told that this only applied if you booked directly with the hotel and not via a comparison website. If they have a parking space for each execitive room it seems petty not to make them available regardless of how you booked. There was plenty of parking spaces available anyway, so this was not a problem.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Peter, I will discuss the points raised in your review with my team, I am sorry that we didn't get everything right for you on this occasion but am pleased to read that overall you enjoyed your stay. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Good hotel in Bournmouth"

5
Jellytotlet, Twickenham, United Kingdom 03/01/2019

Really helpful, friendly staff. Very clean rooms. Comfortable bed. Nice spa - the swimming pool was properly heated. Hotel isn't quite by the sea, but only 10 minute walk to the beach. We didn't have dinner, but the breakfast was really good if you like English breakfast. Perhaps a tad on the expensive side - but Bournemouth isn't cheap.

"A Family Get Together!"

5
Kathleen R, Somerset West, South Africa 29/12/2018

Made to feel very welcome - lovely atmosphere and festive decorations. Enjoyed our evening meal and entertainment and sitting around the fire. A very comfortable and quiet night in our room. Made use of the swimming pool. A hearty breakfast before setting off home. A very relaxing stay after a busy Family Christmas.

"Christmas at The Connaught "

5
jdubya993, Yeovil, United Kingdom 28/12/2018

This was our eleventh Christmas staying at The Connaught and yet again everything was sublime and stress free - just how it should be. Even though the hotel has changed ownership in the last couple of years, Simon and his dedicated professional team (many of whom we see every year) work tirelessly to ensure every guest is catered for at the highest level. The chef and the kitchen team clearly love the work they do as the food was excellent and to a consistent very high standard. The dining room staff are always smiling and always go the extra mile to ensure the service matches the delicious food. Housekeeping also deliver to a very high standard keeping everything ship shape and sparkling throughout. A special mention for Elkin as he is worth his weight in gold - put simply he is always on hand working hard to ensure every guest gets the best possible experience he can deliver and nothing is ever to much trouble - thank you my friend you are amazing and a credit to the hotel. Put simply The Connaught makes Christmas and we look forward to next year.

"Xmas Number 5"

5
spencerallen, Whiteley, United Kingdom 28/12/2018

Year 5 for Xmas at the Connaught and it just gets better and better if that is possible. This year there is a new chef and the food is even more amazing than ever (and it was great before). I have never seen Xmas pudding presented so well nor tasted a sprout cooked to perfection. Once again the entertainment was such fun and a special mention again to Jeremy from Pacific Heights - got to be the most fun, participative disco ever. All the hotel staff are very efficient and nothing is too much trouble. Cristina is always amazing, smiles so much and is a good teacher of Portuguese and the bar staff were fab (special mention to Joshua and the Italian chap who looks like Dele Alli). Our room was very well presented and extremely clean. Special mention also to Simon, Elkin, Kevin, the Housekeeping team and of course Father Christmas, who sacrifice their Xmas at home for us. It is very much appreciated. We are looking forward to next year already......but we will see you for a night in January for a birthday.

"Good hotel, restaurant and spa facilities"

5
User 24/12/2018

The restaurant was great and food was really good. The rooms are clean and of a good size. The pool, sauna, steam room are perfect to unwind in and the staff are all friendly too. There is parking on site but spaces are first come first served basis.

"To pick up my son from uni"

1
L1082WBcaroliner, Crays Hill, United Kingdom 24/12/2018

NOT IMPRESSED!!! Unfortunately my dog sitter let me down so had to canx 24 hours prior to visiting. They said I still had to pay £137 deposit and that I did not give correct notice. Rubbish!! That was enough notice. My son has been in a fire recently for n Bournemouth where his student house went up in n flames. Still they did not care. Never going my back again. That money could have paid for new clothes he lost in fire.

"Very friendly hotel"

5
maggiej23, Bracknell, United Kingdom 19/12/2018

Nice comfortable hotel, Best bed I have ever slept in. Food 5*, Staff 5*, lacked very small details in room cleaning, Would stay again. Close to beach and shops 5 - 10 minute walk away, so quiet location.

"A little gem"

5
U9499ZAmartinb, Ware, United Kingdom 18/12/2018

Outstanding welcome, efficient and courteous at reception Also recommended a good restaurant when asked Relaxing spa, good breakfast, comfy room all impeccably clean Only 10 minutes walk into town and park Will definitely return

"A nights stay at best western plus"

3
User 16/12/2018

Hotel appearance and reception was excellent, very nice breakfast the following morning. Room small, needed a paint freshen up. Outside the room window was a fire escape and beyond that a construction site which was noise. The tv next door could be heard until very late at night as well as their toilet facilities. The bed could do with an extra pillow, but all in all it was a good stay.

"Not upto Best Western Plus standards"

3
denist265, St Ives, United Kingdom 16/12/2018

Very small bedroom and tiny bathroom. Breakfast buffet style with most items warm but not hot. Decor looking dated and compared to similar hotels we think this one to be expensive. We visit Bournemouth regularly but we will give other hotels a try next time we visit.

"Overnight in Bournemouth"

4
User 16/12/2018

Very short walk to BIC and shopping centre etc. The hotel was easy to find and was a very comfortable venue for our stay. All was clean, the staff friendly and the food fine. Parking at the hotel was most convenient. Our room was in the Lodge across the car park from the main building!

"Trip to the BIC and spa day"

4
User 13/12/2018

Have stayed here previously and have never been dissatisfied. Paid £114 for one night with breakfast. The staff are superb from the receptionist to the ladies in the spa ( very good massage) Breakfast is fine, and our lunch was gorgeous. The only cons were that our room only had a double bed ( not really a massive deal) and we were next to the lift so we were woken up very early. The thing that really upset me me was that every soft drink apart from the Tonics had sweetener ( although the waitress didn't really know what I was going on about) you don't even have full fat normal coke. Why have you taken away the peoples choice? I'm more than happy to pay more as long as it's offered. All I could drink was water or tea as alcohol is off the menu for me at the moment. I don't want to give three stars as the staff are so good so I've given four.

"Connaught hotel visit"

5
garysolly, Fareham, United Kingdom 12/12/2018

One night stop over at the Connaught Hotel and we had a great stop over from the moment we arrived to leaving. Facilities were excellent and the room was clean and tidy plus all staff helpful. I used the gym and the pool on both days and will definitely come back again when in Bournemouth.

"Great weekend break "

4
AlisonB940, Bristol, United Kingdom 12/12/2018

The staff here are fantastic and helpful. We chose a cheaper room but it was fine for a couple of nights although the carpet needed a clean. The decoration of the public rooms is pretty and comfortable. There was a huge choice at breakfast and the food was tasty. Our choices of Hot food was served to us - Nice touch . Kept the food looking appetising! The big swimming pool is a great temperature and there's a Spa, steam room and sauna. The hot tub has a very deep step down so be careful. The hotel put on a fab Christmas party for our group and another, with disco, Christmas dinner option and crackers. Great time had by all !

"Fantastic Stay"

5
User 11/12/2018

Fantastic stay at this hotel. Every single member of staff were so helpful and friendly. Nothing was to much trouble. Swimming pool, Jacuzzi and steam room. What better way to relax which i took full advantage of. If you are going to the Bic this hotel is only a 15min walk.You can also get a taxi which is very cheap if the weather isnt very good. I will definately be returning next year to this hotel. A big thankyou to all the staff.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Carole, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Great business trip"

5
X5791EOwilliamh, Diss, United Kingdom 10/12/2018

Booked 2 twin rooms Oma bed and breakfast basis for myself and 3 collegues. Very clean, relaxing hotel, bar food very good, swimming pool and gym very good. Staff very helpful. Will stay again when next in bournmouth.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review William, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"A visit to see a concert at the International centre"

4
Bazcoe, Reading, United Kingdom 07/12/2018

The room was comfortable and the hotel was well placed for the International centre. The staff were friendly and efficient. There was a good choice on the breakfast menu. The restaurant menu was varied although we didn't use it as had to go out prior to it opening for the evening.

"Close to BIC"

3
knobbyc, Teignmouth, United Kingdom 06/12/2018

Spent a couple of evenings at this establishment , 54 beautifully decorated rooms? We stayed in room 19 which wasn't, it was very tired and windows were right above kitchen so no sleep from 6am mornings! We had a double executive room, shower as powerful as a child's watering can, towel rail in bathroom failed to function, bed tired, window seals flapping in the breeze, very squeaky annoying floorboards, spa was acceptable but jacuzzi was either broken or very very tired. Up side was that the breakfast was lovely, maybe we were unlucky with our room but felt it was overpriced for quality of room and didn't feel it was up to 4star standards, disappointing.

"Weekend break"

5
lynettesl, Bexley, United Kingdom 04/12/2018

We attended a function at Connaught Hotel in October and had such a lovely weekend that we booked again to celebrate a birthday and were not disappointed. The staff were polite and helpful overall a fab weekend

"Wonderful hotel"

5
whitstablebeach, London, United Kingdom 03/12/2018

I can not express what a lovely weekend we had here! Staff went out of their way to help, clean, even the wardrobes inside were scented for clothes and the toilet roll was 3 ply!! No scrimping here! Every last detail was great, wonderful breakfast... the spa was amazing!!! Don't know what else to say 11/10 Thanks

"Lovely"

5
621debsp, Crawley, United Kingdom 03/12/2018

I can recommend the connought hotel we stayed for two nights and was the most relaxing stay . Breakfast was great and can not fault the hotel and staff at all. We stayed in the lodge beautiful room big walkin wardrobe large bathroom and room .

"Some Good & Some Not so Good"

3
Virginia O, London, United Kingdom 30/11/2018

My husband and I spent two nights at the hotel, visiting Bournemouth for The Temptations/Four Tops concert. There were certainly nice things about our stay. The staff were friendly (especially the gentleman who seated us for breakfast) and the reception & lounge areas were well presented, with the inviting feel of fireplaces glowing as we came in from the pouring rain & howling winds. It was very conveniently located for walking to the Bournemouth International Centre, the shops, restaurants & the cinema. We had dinner in the hotel one evening and my red wine risotto was delicious. I used the gym and was very impressed with the state of the art equipment. Very nicely laid out. Our room, however, was small, functional, but uninspiring. It was a bit of a disappointment, after enjoying the main areas downstairs.The carpet looked tired, the floor squeaked and the dark furniture did nothing to cheer up the room. The only good thing was that there were high ceilings. The bed was only a standard double and the mattress too soft. The bathroom was also small, with no room to put your toiletries. Also, people should be made aware that there is a large building site just next door. While there is nothing that the hotel can do to change that, guests should be aware that they start work at 8am & don't finish until 4pm. We accepted that there would be construction noise, which wasn't too bad. But if that's the sort of thing that would upset you, then be prepared. Of course, in the weeks ahead, the nights will draw in sooner, so their work day will be shorter.

"A bit disappointing"

3
Chris F, Great Coxwell, United Kingdom 26/11/2018

My husband and I recently spent 2 nights at this hotel as part of my 70th birthday celebrations . We have always enjoyed staying there but this time our experience was underwhelming . Our executive bedroom overlooked a huge building site and we were disappointed to discover that Blakes ( the fine dining restaurant ) has been closed . The breakfast was as good as we remembered .

"Impressed... Wonderful room, god spa, great location"

5
seanpV311NG, Southampton, United Kingdom 26/11/2018

Arrived before check in and was able to park car in hotel car park. because we had a suite we had an allocated parking bay. staff very friendly hotel clean. Room. Stayed in the Orchid suite where there was a roll top bath, large shower, coffee machine, tea and coffee, docking station and good size tv. The room also had chocolates, water, bath salts, shampoo, gels etc. Spa, nice clean good size pool and spa pool, sauna and steam room. didn't have treatments., Breakfast. very nice and great service. could pay and have salmon, haddock but we had full English and Continental, fruit...

"Pleasant enough"

4
User 25/11/2018

Ok bog standard 4* . A mix of rattan, country house with farrow and ball panelling that means it is pleasant but feels like it is hadn't quite decided what style to go for. The standard room was tiny, bit dated and the smallest wardrobe I have ever seen. They do this weird bid auction for an upgrade which I ignored. Good price though and great breakfast!

"Looks great but a bit disappointing and next to a building site."

3
User 21/11/2018

I chose the hotel based upon the pictures on the website.The photographer did a wonderful job to make the hotel look modern, vibrant and welcoming something which it lived up to upon arrival. A very helpful receptionist issuing all the welcomes and offers of assistance as you would expect. Upon getting to the room it was apparent the rest of the hotel hadn't undergone the same transformation. The room was tired and very small even for single occupancy.Being dark I was unaware of the wake up call I was to receive. Waking up to the strains of a building site right outside my window, vehicles reversing constantly and usual building site expletives was not the way I had planned. Any excuse to get out the room was provided by the Spa facilities which were very pleasant. I did mention to the receptionist it would have been courteous to mention the building site and she apologised. Pros - well located Cons - building site noise

"Wonderful Hotel wth Great Old Fashioned Service"

5
MissMiniver, Huntingdon, United Kingdom 20/11/2018

A wonderful hotel, lovely clean rooms, great service, car parking, 5 mins from beach and BIC. The service we received was great. Especially Mr Nicky, the Manager of the Restaurant, the service he gave to all the guest was second to none, he is a real asset to the hotel. We had family visiting us at the hotel for a meal and he looked after them. Reception staff and service staff excellent too, I even heard the lovely chambermaid helping guest. It was a team effort by all and much appreciated. Thank you.

"Comfortable hotel with good facilities"

5
Whitehouse10, Buckingham, United Kingdom 20/11/2018

This hotel provides good value for money, car parking, a spa and an excellent breakfast. For us it had the added convenience of being a 10 minute walk from the Bournemouth Exhibition Center for an evening concert. The hotel staff are helpful.

"Trip to see Culture Club at the BIC"

5
patrickherlihy, St. Neot, United Kingdom 14/11/2018

Convenient for town centre, not to far away from train station, quiet location, staff extremely friendly and helpful, nice bar and very comfortable rooms. Bathroom clean and tidy, bed extremely comfortable.

"Fab time"

5
User 14/11/2018

We have just spent 4 nights at the connaught we had a wonderful time .The staff were fabulous the were so kind helpful seemed to enjoy the groups company .It was a family occasion which we enjoy every year usually in a large house but due to health and other things we oppted for a hotel stay ,we could not have picked a better one well done you wonderful staff you are all so lovely thank you all.

"Excellent hotel, comfortable room, great food, relaxing spa"

5
DorsetAgaLady, Fontmell Magna, United Kingdom 12/11/2018

My husband and I stayed for one night and were very, very pleased with everything about this hotel. We stayed in the lodge which was quiet and peaceful. The staff are welcoming, cheerful and polite. The room was spacious, well equipped and very clean (although some fruit/herbal tea in the cupboard would have been a welcome addition). The bed was comfortable and the heating easily adjustable, so rare in modern hotels which tend to be overheated. We used the spa and really enjoyed all the facilities, although it was a Saturday afternoon it wasn't crowded. Changing rooms and showers are good (although better signage to the spa lavatories and hair conditioner in the shower would have been useful!). Food in the restaurant is exceptionally good and very well priced. A large free car park is an added bonus and the hotel is just a short walk from the sea front. If we have cause to overnight in Bournemouth again we would most certainly return here, in fact we're trying to think of excuses to do just that!

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review AgaLady, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Comfy and welcoming"

5
Caroline_JCB, Orpington, United Kingdom 09/11/2018

We had two nights here mid-week. We received a warm welcome on arrival and check in was quick and easy. We'd booked an executive room which had a good size bed and a sofa, a fridge and safe. It was clean and the bed was very comfortable. The en-suite was also clean and a good size. Robes and slippers were provided along with complimentary toiletries. We booked into the bistro restaurant for dinner and explored the spa area. The pool was a good size and clean, with a jacuzzi on the side along with a sauna room and a steam room. The gym was good with modern and clean equipment. We made good use of all of these during our three days here, hardly venturing out at all. I had a 'wind down' massage which did exactly what it says on the box. The therapist was friendly and very good. All the staff at the hotel were lovely. They couldn't do enough for us. I can't have gluten and they went out of their way to ensure that my food was safe both when eating in the bistro restaurant and also for my breakfasts. They even provided and freshly cooked some gluten free sausages for me at breakfast. They were very tasty too. They were very happy to answer all my questions and to reassure me that they have a separate toaster to make their gluten free toast. The waiter and the chef at dinner was also as helpful and reassuring and I was able to have a delicious and wonderfully safe three course meal. Check out on our last day was by 11am but we were allowed to stay and use the spa facilities afterwards. It was such as lovely hotel, good facilities, lovely staff and good food. I'm very much looking forward to our next visit.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Caroline, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Good hotel with parking close to the sea front."

5
User 09/11/2018

Everything good with our stay in November for a work conference. Booked eight double rooms. All of us managed to park on site Friday to Monday. Nice pool facilities etc Nice bar/restaurant with a quite environment allowing good conversation. I have stayed before with my wife two years ago and I note that standards haven't dropped as it was the same then. Very likely stay again.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Scenic, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Fab hotel and highlight was the Airshow which was amazing, viewed from Bournemouth Beach on our last day"

5
janey123921, Liverpool, United Kingdom 07/11/2018

Nothing really bad to say about this hotel, everything was pretty much perfect, even the small bedroom was forgivable because we had a balcony. From the safe deposit in the wardrobe, the delicious breakfasts every morning, to the large indoor pool and relaxing jacuzzi (nice and clean spa area) there were no real complaints. A bit pricey maybe but only to be expected when it's August, the airshow is on and hotel only 5 minutes from the lovely Bournemouth beach. Plus parking was free and so was the pool area use; also breakfast was included in the price we paid. Bedroom and bathroom were tidy, comfortable and clean and maintained daily and efficiently. The hotel bar looked very quiet mid-week and we did not use it during our stay except for a bucket of free ice! A special mention to the head waiter at breakfast, he was lovely but I can't remember his name sorry (!) Just one bit of feedback, a small table would have been a nice touch on the balcony, even a cheap one, as the bedroom was too small to have a seating area like many hotels do. This would have encouraged us to use room service too, probably, as we would not have really wanted to have sat on the bed with trays. Overall an outstanding stay, can highly recommend, and what we saw of Bournemouth was fab too!

"A pleasant and comfortable stay!"

5
User 06/11/2018

This hotel was in a great location, it had a comfortable and clean room, spa facilities were good and the breakfast was good too! Staff were very friendly and there was always a member of staff on hand if there was anything we needed.

"Mrs"

4
User 05/11/2018

We had an excellent stay at Hotel. Thoroughly enjoyed all the facilities, staff and service was first class. Breakfast was superb. Would highly recommend this hotel.Plus location was extremely central to both beach and town.

"Business trips to so many hotels"

4
stevelA9596PF, Bexhill-on-Sea, United Kingdom 04/11/2018

This one was one of the best. The staff were lovely. The food superb. OK, the beer on offer was not the best. But there are loads of lovely pubs in walking distance. And obviously, there was football on the TV. But I can ignore that.

"Fab hotel"

5
User 01/11/2018

A great hotel, in a great location. Nice and clean/tidy. All the staff were very friendly and the breakfast was lovely. We had had a long journey down to Bournemouth and were so glad to be met with friendly staff, that even upgraded our room.

"Great stay for ladies weekend"

4
Hayleybugs, Kent 30/10/2018

From the moment we arrived we we treated with respect and warmth. The two ladies at reception were both polite and professional. The entire team for the gala evening could not be faulted, with every attention to detail accounted for. My fellow ladies weekenders May ask why I marked such a negative feedback as helpful, well here is why.. I work very closely with my team at work on attitudes and behaviours enhancing and driving performance and outcomes. Without a shaow of a doubt I will be highlighting to my team how this one persons attitude and behaviour could have influenced the outcome of the weekend. Thankfully their efforts did not come into fruition and a most amazing weekend was had by all.thank you both hotel and hosts.

"Our Stay at the Best Western Plus The Connaught"

5
User 30/10/2018

My parents and I stayed here to celebrate their 50th Wedding Anniversary. What a result! I can't recommend this hotel enough. Rooms were amazing and very clean (2 x Superior Double). All the staff were consistently friendly and helpful. The food was exquisite. We enjoyed a wonderful evening on Saturday in the restaurant accompanied by some carefully chosen live blues music just at the right volume to make this a great addition without being at all intrusive. It was great to relax in the spa which is free and part of the hotel. Breakfast was what an english breakfast should be in my opinion and very relaxed. If it's possible to feel at home in a hotel, this is the place to go!

"Grande dame of Bournemouth "

4
Dave B, pretoria 29/10/2018

We had a lively one night stay at the hotel. Reception was friendly and efficient. We arrived early and our luggage was stored while we explored the city. It was a bitterly cold day at the seaside! Hotel room was ready ahead of schedule and we checked in. A lovely touch from hotel reception was to give us a call a couple of minutes after we were in our room to check if all was fine, which it was. Had some problems with TV remote that evening and the next morning found that 2 of the Nespresso pods in the room were already used...an oversight in the rush to clean the room perhaps. Nevertheless, we enjoyed the stay...possibly a bit too expensive for what was on offer. Excellent Sunday breakfast!

"Relaxing Stay"

5
Beancounter30, Camberley, United Kingdom 28/10/2018

Booked a suite in the lodge very spacious and next door to the main hotel. Rooms have quality furnishings and extras. Restaurant food excellent and have kids menu. Relaxing lounge and bar area. Limited availability if you want to take a child.

"2 night break."

4
PaulC C, London, United Kingdom 26/10/2018

A nice hotel with very good facilities and close to the town and beach. We can recommend the spa. The pool is good and the treatments excellent. The hotel is divided between main hotel and lodge but both are fine.

"Midweek Break."

5
TableCrow, Fleet, United Kingdom 26/10/2018

On arrival, could not park due to conference, annoying as had been stuck in traffic for over an hour driving here. However, eventually sorted out and ate in hotel restaurant. Breakfast excellent, with Mr Nicky Rodriguez working his socks off, with good humour. Restaurant seemed understaffed. Lovely leisure club. Would stay again.

"Day in spa"

5
User 25/10/2018

Day visit to use spa on 25 Oct to use pool, have a massage and lunch. Will be visiting again, staff friendly and helpful, greeted with unexpected light refreshments whilst completing forms to use facilities. Excellent lunch with friendly service again. Wonderful massage and pool a decent size - I recommend trying lunch here.

"Ladies Festival Weekend"

4
kent732018, Kent, United Kingdom 25/10/2018

ElaineKent Our stay at this hotel was lovely while attending a Ladies Festival Weekend from the 19th to the 21st of October. The staff was welcoming and friendly. Our room was clean and comfortable. There were coffee and tea facility and free secure safe. Lovely spacious public areas with comfortable seating. The Gala Night was excellent with good food, lively DJ, good music. Free WiFi and parking. Pampering and Beauty treatment was excellent. Hotel is a short walk from town and the beach. Would recommend this hotel.

"Fabulous hotel for Ladies Weekend event"

5
Mrs1808, Welling, United Kingdom 24/10/2018

We attended a Masonic ladies weekend 19th-21st October 2018. We had a fantastic weekend and it is such a shame to read a negative review for this event. From the moment we arrived at the hotel the staff were accommodating and friendly. We were given information on the hotel and it's facilities and a map to show local attractions. Bournemouth town centre and beach are within walking distance. The pool, spa and gym areas were all clean and well situated. A nice treat to have these additional luxury's at no extra cost. (Treatments at a charge as expected) The rooms were clean, spacious and presented well with adequate wardrobe space and additional pillows. We had heating and a fan to accommodate all weathers and climates. The bathroom was clean and had lovely toiletries for our use. The Saturday night gala was excellent! Superb service from all of the staff and compliments to the kitchen staff for the fabulous dinner. The event was well attended and all guests had a fantastic evening seated together around beautifully presented and decorated tables. All additional touches such as table plan, menu cards, order of the evening booklets, toastmaster, pianist and DJ were provided by the hotel. I would highly recommend this venue for a Masonic event, wedding, special birthday or overnight/weekend away. We will defiantly be returning again soon. Thank you to everyone that helped to make this weekend an enjoyable, memorable experience.

"Short break"

5
Vanessa B, Dover, United Kingdom 18/10/2018

Very nice hotel, good location for visiting the new forest as well as Bournemouth itself. Lovely welcome by reception staff on arrival with comprehensive details about the spa restaurant etc. We stayed in a superior room which was very well appointed, couple of little points about the bathroom, there were a couple of floor tiles not where they should be and the bath panel was shabby, otherwise very clean and tidy. Basket with tea coffee etc kept well filled, and bottles of water provided along with bath robes. The breakfast was buffet style kept well supplied with good choices of everything you would expect. The swimming pool and jacuzzi very nice and bright and clean, there is a gym , sauna etc but we did not use.The only negative is the parking is a little tight.

"Holiday"

4
User 16/10/2018

This is a very good hotel, I never give 5 stars as nowhere is perfect , we have no complaints , most places there are some little moans, the staff are good as is the food, put it where there is a view and maybe another star

"Don't be put off by the location."

5
mum1958, London, United Kingdom 16/10/2018

The location is good for beach. and shops, but it's a shame the surrounding environment is not better. As once inside, the hotel is really excellent. Lovely plump armchairs and sofas to relax in while having an afternoon tea or late morning coffee. It has the wow factor when you walk in which is so important. We booked room 50 a standard twin with a balcony overlookng the terrace. The room was a good size and is bigger than the standard twin. We were given an upgrade for our 60th birthday celebration.Breakfast was also very good, plenty of choice and lovely hot food selection. i requested poached eggs on toast and they arrived beautifully presented and cooked to perfection. Blakes Brasserie was also very good, with a varied menu, reasonably priced. The jazz singer on Friday and Saturday made a lovely ambience to the evening. Her singing was not intrusive at all. Spa is also very good, with a large pool and a jacuzzi plus steam and sauna rooms. Our treatments were well applied.Would be happy to return.

"Staff friendly and helpful. Room comfortable, quiet and clean."

4
Ron K, Forfar, United Kingdom 13/10/2018

Great staff and excellent breakfast, plus lovely room. Location excellent for conference centre, town centre and seafront. The hotel was in a quiet residential area which was good for working and sleeping. Finally the spa and pool were wonderful.

"A little gem"

5
Sandra A, Eastbourne, United Kingdom 09/10/2018

If you're looking for a lovely comfortable hotel within walking distance from the sea and town, look no further. Breakfast is wonderful. Possibly I would suggest a room with a balcony if your budget allows, as some rooms can be a tad on the small side, but still great for an over nighter.

"Average at best"

3
RichardnRachel, Manchester, United Kingdom 04/10/2018

Gets good reviews however whilst the staff are great and breakfast also good, the rooms are very tired and noisy. Standard room was very small and as wooden floors all noise transmitted Bathroom outdated and toilet very close to wall!

"Thank you for making our stay special"

5
Vanessa C, Brighton and Hove, United Kingdom 03/10/2018

We have stayed here several times and have always had a great weekend. Staff are very friendly and nothing too much trouble. Food excellent rooms spotless and as it had been our special anniversary we had a very nice card welcoming us in our room. We thought this a lovely extra touch .

"Amazing Weekend!"

5
Tracey W, Newton Abbot, United Kingdom 01/10/2018

Stayed at the Connaught for 3 days for a Spa break. Hotel was lovely and clean. Staff were very polite and nothing was too much trouble. The Bluewater Spa was amazing!!! So clean, staff were really nice. Treatments were fantastic. Pool, jacuzzi and sauna (especially the menthol room!) was lovely I would highly recommend. Special mention to Kevin the bar manager who made some great gin drinks. Would definitely come back to this hotel.

"Poor visit"

2
User 30/09/2018

This hotel is a particular favourite of mine and i often visit with my family to use the Bluewater Spa followed by lunch or afternoon tea. However the most recent visit was extrenely disappointing. I have no complaints with the spa facilities as these are always first class. This time we were disappointed with lunch. Initially it was a surprise that the hotel did not have their bar menu any longer, only serving sandwiches, which forced us to use Blakes Brassarie. All i can say is this menu was not enticing whatsoever but as it was a birthday celebration my family and i eventually managed to select something for lunch. Without going into too much detail my daughters lunch was totally disgusting which she had to send back and mine, half was not cooked properly and raw which resulted in me having food poisening. The hotel in my opinion did not deal with this in a couteous, understanding and sympathetic manner. Only one female member off staff showed genuine care and did offer an afternoon tea to compensate. This i did not accept as i did not initially raise a complaint to receive something. I have to say that the two senior members of management who dealt with my complaint thereafter in my opinion were very condescending and did not deal with my grievances in a professional or truthful manner. Trying to turn the blame back onto me! Suffice to say that this hotel brassarie has now lost one customer for sure! ( or should i say entire large family)!

"Luxury hotel"

5
Helen H, Eastbourne, United Kingdom 29/09/2018

Very friendly helpful staff. hotel immaculately clean. beds comfy.luxury rooms. Lovely disabled bathroom. Breakfast lots of choices. Outside spaces to sit down and eat. Overall 9/10 very satisfied with everything.

"short break"

4
lynwilky, South Yorkshire, United Kingdom 25/09/2018

we stayed here 4 nights in september instead of going abroad.. Hotel is in a good location, short walk down to the beach and pier, not too far in to town for shopping or eating out. Very pleased with our room and bathroom, good breakfast, we sat in the garden a couple of times.

"Lovely, chilled stay"

4
jonniem58, London, United Kingdom 24/09/2018

We had a 2 night stay in The Connaught Lodge, part of the Best Western Plus. The reception staff were very polite and helpful. Our room was on the first floor, it was a bit of a squeeze in the lift. Our room was nicely decorated, a nice large double bed, decent bathroom, tea & coffee facilities, no air con but a fan available. The breakfast was great, plenty of choice, cereal, fruit juice, fruit salad, croissants, English Breakfast and tea, coffee and hot chocolate. The evening meals were lovely, again with a number of choices for starters and main courses. The service was a little slow and the main restaurant was hot as there was no air con. The waiters/waitresses were very polite and helpful. There is a spa. We only used the pool and jacuzzi. Overall, a very enjoyable stay and we would definitely return

"comfortable stay"

4
User 24/09/2018

nice hotel with an easy 10 minute walk to the seafront, uphill on the way back! we stayed for an event at the BIC so was extremely handy. staff very helpful. breakfast very good lots of selection. did not use the spa as all the treatments were fully booked so advise booking well in advance of a visit. bed was comfortable. rooms a little tired.

"Best hotel in Bournemouth"

5
cokers, High Wycombe, United Kingdom 24/09/2018

Thank you once again Team Connaught for an amazing weekend. Once again you delivered a superb weekend package for our annual charity event. Food was incredible as always.Spa facilities are lovely and we loved the new rest room. Rooms are clean and comfortable. Special thanks to Simon for looking after us so well. Elkin for just being Elkin, Cristina and team on reception, Kevin and not forgetting the wonderful Nikki (no, you may not retire). We love this hotel, you will struggle to find better. We have made the mistake of staying at cheaper hotels in the area but none live up to this fantastic hotel, the team are fab. Thank you :)

"Nice hotel but nothing special "

3
Allloie, Cardiff, United Kingdom 23/09/2018

Pleasant hotel in an ideal location near the seafront. However there is nothing particularly special about it and I feel it's quite over priced. The spa is basic with pool and below average jacuzzi. The breakfast was tasty although a buffet and we never received our pot of tea or toast on the second morning.

"Reasonably good hotel"

4
Peter B, Bedfordshire, United Kingdom 21/09/2018

Car Parking is tight (narrow bays) unless you book a Premier Room and get an allocated space. Reception was OK and was cheerful. Had a room on the third floor with a balcony which was comfortable but nothing special. Breakfast was busy and appeared to be organised chaos but it worked. Tables were cleared quickly and re-laid ready for the next guest. Food in the Brassiere was served quickly and was of a good standard.

"Car parking"

2
stevespag, Scunthorpe, United Kingdom 19/09/2018

Couldn't get parked in the hotel car park even though there were spaces available which were blocked with a fold down post. We were told these were for the more expensive rooms only but these rooms weren't even occupied, this hotel has an absolutely ridiculous system for guest parking. Tried to park in the immediate area of the hotel but all roads had parking restrictions so had to pay £10 to park in a car park some distance away. The streets around the hotel are filthy, we have never seen so many discarded cigarette ends plus a few dodgy looking people walking around. Definitely would NOT use or recommend this hotel again, in fact would not visit Bournemouth again. Also only one receptionist on due so long wait to book in even though there was another member of staff in the room adjoining reception who didn't bother to help. Receptionist didn't seem to care about the car parking once we had paid for our room at the start of our stay, not at the end. Hotel is obviously class orientated & caters for the more affluent guests this is very noticeable. Also had to que & wait for breakfast seating whilst the head waiter took a breakfast to a guests room who probably had a parking space as well.

"Definitely not 4 Star, Would not stay again"

3
sarahball4, Dunstable, United Kingdom 16/09/2018

My husband, my daughter and I stayed Friday night, when booking I made it clear that my daughter was 18. The bed provided was a sofa bed which she did not sleep very well in. When I complained the receptionist explained that the sofa beds are only suitable for children up to the age 16. We were also woken up by the noise of shower pumps, the cooked breakfast was not to my taste. The bacon was too thick and the sausages were not very nice. When we checked out the receptionist did not seem bothered so we will not be staying again

"Visit made very good by the staff"

4
lucyandlola, Solihull, United Kingdom 15/09/2018

Just home after stay at the hotel and the help and service from all staff was excellent. This definitely makes a holiday enjoyable. Breakfast was more than adequate and we had several meals and snacks there couldn't fault anything. Some parts of the place need a little attention but as I believe the present owner has only been there for two years it all takes time. We had a very enjoyable stay and will most certainly be going back. Would book direct next time though.

"Lovely hotel, just don't have room 19 if you want open windows!"

3
NickiSteve1, Wallington, United Kingdom 13/09/2018

Booked an executive room directly with hotel to ensure we had parking. Hotel itself is very clean and the food is excellent. Staff cannot be faulted, and were all very helpful and pleasant. The room we were in, 19, overlooked the front corner of the hotel, so unfortunately we were woken at 5.30 the first morning by a, I think, laundry collection, and at 4.10 the following morning, by the milk delivery, but both mornings there were constant deliveries after being woken until about 7am, but the room was too warm to have the windows closed. At this point we went to reception and asked if there was any chance of being moved, but there were no equivalent rooms, so we made the unhappy decision to cut our holiday short and come home. Good hotel, and lovely staff and food, just a shame that this particular room had those issues.

"Wonderful service in excellent hotel"

5
Jazzman99, East Midlands, UK 13/09/2018

Stayed before and would stay again - excellent service from all the staff, great room with everything you would need and very conveniently located. Breakfast and evening food is top notch....would highly recommend this hotel (don't forget togo downstairs and visit the pool / gym / spa facilities - one of the nicest pools I have been in)

"Best Western Plus Connaught Hotel"

5
mallory592015, Watford, United Kingdom 13/09/2018

Husband &Myself stayed here in March Lovely hotel Comfortable Bedroom Receptionst very helpfull Dining Room Manager and Staff very Helpfull and polite Close to Bournmouth Shopping Centre and ammenities Would recomend it

"Four star it's not"

3
angelapearce2018, Tiverton, United Kingdom 12/09/2018

Firstly we were disappointed that there was not a AA 2rosette restaurant! Only a small brasserie with a limited menu. This is served just off the main bar area. I had a chicken Caesar salad minus anchovies!! I did complain. My husband had macaroni cheese, it was o.k. but nothing special. The dessert was fine as was the cheese and biscuits. However a far cry from the 2rosette restaurant we expected. The accommodation in an executive suite was fine for us. The breakfast was also ok. This was served in what was the 2rosette restaurant. The staff were very good, we explained that we were unhappy about the advertised restaurant and they said it was closed down due to lack of dinner bookings. We think their web site should be updated. We did suggest this to the reception staff. Apart from a few gripes, it was a pleasant stay.

"Group Event"

5
_paulconnolly442, Croydon, United Kingdom 11/09/2018

We visited for a weekend as part of a Group of 46, booked through the Events Manager (Maria). The hotel provided many attractive touches such as decorating our Group Dining room at no extra cost. Maria was full of constructive ideas to enhance our stay. Our rooms were comfortable and well serviced. The quality of food was excellent. A number of our Ladies used the well equipped Spa facilities and were delighted.

"Recommended hotel"

4
User 07/09/2018

We really enjoyed our stay at The Connaught. The hotel and spa facilities were clean and well maintained. We loved the swimming pool, jacuzzi, steam room and sauna. The spa had a range of treatments with a variety of prices - I thought reasonable for hotel prices. The buffet breakfast was enjoyable, and there was plenty of choice, both continental and full English. The location is good - a short walk to the seafront. We visited the Oceanarium whilst there which was good value. I would definitely recommend this hotel for a relaxing short break.

"wonderful stay"

5
Mary H, Buckinghamshire 07/09/2018

we have stayed at this hotel before and this it is an exceptional hotel the facilities are excellent the food was amazing the breakfast was of a high standard well located to town centre about 10 min walk 5min from the beach and the staff are very friendly and professional I will be back again next year thankyou

"Exceeded expectations. Spa lovely. Close to everything. Lodge is just as good as hotel."

5
Matt B, Salisbury, United Kingdom 31/08/2018

Could of been happier with staff, room, facilities, and spa. Only minor error would be pillows used on bed, as they sink in, so my front facing sleep position wouldn't like it. Other than nothing else to add.

"Lovely relaxing time"

4
User 28/08/2018

The service was excellent (as always) its nice to see a lot of the same staff. We had a lovely relaxing time.It's a shame the main restaurant was closed in the evening and did not like all the changes to the menu.It is still our favourite hotel in Bournemouth.

"Wedding"

4
User 27/08/2018

Relation had a wedding here. Lovely venue, lots of nice rooms downstairs and several bars. Staff were all very helpful. Only downside was the number of park parking spaces (managed to get one) but if you don't there are several within a 5 minute walk. Didn't get to see the rooms upstairs as we booked into another hotel. Food was very nice at the wedding though and drinks were reasonable priced.

"Lovely weekend break"

5
jennydix0n, Salisbury, United Kingdom 25/08/2018

The hotel staff were very helpful and the room was lovely. Breakfast could have been better but that is not the primary reason for staying in a hotel. Rooms are light and spacious and the location is perfect

"Good hotel shame about the breakfast."

3
User 24/08/2018

The hotel bedrooms are nice, bed comfortable, good shower - although it's an over the bath type and overall a good standard of accommodation. The pool and sauna/steam room are very nice and the gym is adequate. So far so good. Breakfast is another matter. The food on offer is OK and typical of a guest house/small hotel anywhere in the UK. In staying in a 4* hotel I would expect a proper continental breakfast ie a selection of cheeses and cured meats and I would expect eggs benedict/eggs royale and not have to pay an additional surcharge to have salmon on a muffin. This penny pinching ensured that I didn't have dinner there so a loss to the hotel.

"Weekend away"

4
User 24/08/2018

Great stay at the Connaught. Lovely decor in public areas however rooms could do with some updating as are old fashioned and don't really tie in with the rest of the hotel. Spa facilities were all good and immaculately clean. Great full English and breakfast selection. In good location for the town, bic and beaches. Would definitely return.

"Great hotel! Fantastic location."

5
sarahjayne p, Manchester, United Kingdom 18/08/2018

Great, clean and friendly hotel! All staff were very attentive and welcoming. Breakfast was delicious- well worth the extra money! The spa was amazing! The pool, sauna, steam room and jacuzzi were all free to use. Myself and my partner we definitely return!

"Perfect location for a short trip to Bournemouth"

5
Sally56789, Buckinghamshire, United Kingdom 18/08/2018

Only five minutes from the seafront, this hotel and the lodge next door is an ideal location. Rooms were clean and beds very comfortable. We stayed in the lodge which is only next door to the main hotel, so no big deal. Please make sure you eat in the restaurant, food is really good. Great attention to detail, excellent selection and attentive staff, plus not too pricey. We also had the afternoon tea which was well presented with sandwiches,cakes and scones and well worth the money.

"Great location and good hotel"

4
gerrymac2013, Stirling, United Kingdom 16/08/2018

We stayed 3 nights in the hotel, although to be accurate we actually stayed in the Lodge, which was a very short walk across the patio. The hotel is a nice hotel,decorated to a good standard,the breakfasts are excellent , the staff very helpful and courteous It is in a good location with an easy downhill walk to the centre, although the hill is not as easy coming back! There was good quality entertainment in the bar area which was reasonably busy each night. The only niggle which prevented a five star review was the size of our bedroom, which was tight.it was clean, housekeeping was excellent, it was just small. It wouldn't stop us staying there if we went back to Bournemouth. One final thing, the car parking is tight, but it is not bad. It is off street and in a seaside town like Bournemouth that is a big plus.

"great hotel, great srvice"

5
mont2604, La Floresta, Spain 16/08/2018

always stay at this hotel is a pleasure,all the staff is a great value because they always are attentive and nothing is a problema to them Breakfast is a plus with an incredible service.we come back as soon as possible

"Close to the beach and resturants"

4
camberleytone, Camberley, United Kingdom 15/08/2018

The staff were very helpful and the restaurant was good, the hotel has a spa,gym and an indoor pool and although the hotel is old it was comfortable and if you get the top floor there is aircon. the breakfast is very good. the only issue I had was small rooms and a hard bed but I stayed there twice within two weeks

"Can't knock this hotel "

5
Peter140576, Surrey, United Kingdom 15/08/2018

Stayed here two nights for out 15th Yr anniversary. First impressions on entry are good, fabulous surroundings inside and quality furniture. We arrived early(12noon), room wasn't ready which was fine aa I had no plans to go straight to room anyway. We left the car in the carpark after checking in and giving registration. Saved us parking fee's!. The room was clean, tidy and a comfortable size ( larder double, sofa and en suite),, good linen and comfy mattress. We didn't use the restaurant for food only breakfast, which was top marks, they catered for the wife who is gluten free, large choice aswell for her on gf standards. Used the pool and jacuzzi twice which was lovely and warm. My only negative is in the men's changing room, previous guests obviously aren't as clean as others and the floor needs cleaning regularly. I didn't complain at the time but I'm sure others would. Overall very impressed and happily will return. We'll done to the staff who were excellent!!!! ?

"Great Hotel, great service and great value"

5
wattsj36, Brighton, United Kingdom 15/08/2018

The hotel was lovely and all the staff were a pleasure. Will definitely be staying here again. Everything you need is all in one place. Rooms were of good size and very clean and the food was incredible.

"Warm, comfortable, spoilt rotten!"

5
223darren, Wiltshire, United Kingdom 08/08/2018

The staff were all really polite and had lovely smiles on their faces most of the time. Really approachable. The room was clean with lovely decor. I can't fault anything........................................................................................................................................................................I would go back in a heartbeat!

"Run down and unkept"

3
Ianrjones, Hemel Hempstead, United Kingdom 07/08/2018

My room had ripped curtains and I don't think the window had ever been cleaned. The steam room and the jacuzzi were not available due to maintenance and my car was damaged in the car park which was reported to the police and I am still waiting for a call back after staff were meant to be looking at the cctv.

"HOLIDAY BREAK"

4
Clifford M, Edinburgh 07/08/2018

Excellent front desk and bar staff. Room was comfortable though shower was on small side. Central location for easy access to town/beach. Breakfasts very of average quality and a little lacking in range.

"Short break in Bournemouth"

3
Roy O, Northampton, United Kingdom 05/08/2018

We have used Best Western hotels many times and always find them to be of a high standard, with pleasant helpful staff. The staff at this hotel were no different, always available and ready to make your stay as enjoyable as possible. We had booked The Lily Suite as we needed a bit more space to spread out and it did look lovely on the web site. The room was a good size and the spacious bathroom was a joy. However, in common with the rest of the hotel, it was all a bit tired. The 'English Brown' furnishings didn't help the look of a hotel that is overdue a makeover. The other slight issue we had on arrival was that none of the staff seemed to know the Lily Suits existed. It is actually Room 37. Other suites have name plates outside, the Lily Suite does not. A suite comes with a reserved parking space which is a bonus in Bournemouth. However, the spaces are very narrow for modern cars and the one we were offered had vehicles parked either side on their white lines so it was impossible to open my car doors when I was parked. Please be courteous people. An alternative was found that was still narrow but useable. As we only went out in the car once in the four days of our stay it was not a huge issue. The Lily Suite has a large Jacuzzi Bath which does look very inviting on the web site. Be aware that the instructions are not very helpful and after getting the tap turned on we gave up filling the bath having only got 2 inches of water in 20 minutes. If you want a Jacuzzi, plan ahead! On two nights we were awoken by delivery vehicles and bin men as the Lily suite is on the corner of the hotel nearest the road. Noisy trolleys, crashing bins and repeated 'This Vehicle is Reversing' at 3am is not good for the beauty sleep! The Leisure suite was very nice, the pool was clean and bright and the Jacuzzi and Steam Room were excellent. We didn't have any spa treatments but there seemed to be plenty of people who were. We stayed bed and breakfast and the breakfast were excellent, with plenty of choice. We can't comment on the evening meals but the menu looked perfectly satisfactory. The Hotel boasts a 24 hour bar if you are there to use it, but on the one night we were in the bar late the barman called last orders at 1am. The maid service was a bit hit and miss with glasses and coffee cups not replaced every day. The Suites offer complimentary water but on two days we had to ask reception for it as it wasn't replenished. In conclusion, this hotel is well sited for walking into town and getting to the beach, having on site parking is a plus, but it is in need of modernisation. We did not go into the 'annexe' part of the hotel but understand this is more modern. Best Western, you can do better.

"a credit to best western"

5
GORDON S, Northumberland, United Kingdom 04/08/2018

stayed here for 3 nights,on arrival we were shown to a very nice room in the building next door to main hotel but the gentleman from reception who showed us was a bit concerned as my wife has walking difficulties so he showed us 3 other very nice rooms in main hotel we decided on the executive room which cost us a bit more but was well worth it,the gentleman was call Elkin (i hope ive spelled it correctly )he is a credit to the hotel,but i must say all staff were very nice and helpful,breakfast was great and the pool and saunas were very nice,great hotel,oh and close to restaurants and town center

"Mrs Brown "

5
Cedwien, Kettering, United Kingdom 03/08/2018

Thoroughly enjoyed my overnight stay in this lovely hotel. I last stayed there back in 1992 whilst on holiday with my parents and my two daughters and I remembered how good it was then too.... my late Mum always had good taste!!!

"Fab weekend away"

4
Joey_7, WestMidlands 01/08/2018

Having stayed at this hotel twice, I have no complaints. Good, clean rooms. Comfortable bed. No air conditioning, but there was a fan in the room which did the job. Hotel is in a good location, not too far from beach, town, restaurants and bars. The breakfast buffet was very good, didn't eat in the restaurant for dinner but bar area was sufficient, though I was a little disappointed they didn't serve cocktails. Generally a very good hotel and would stay again.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Joey, I was pleased to hear you enjoyed your stay with us - air conditioning is available in our Balcony Rooms, they may be more to your liking on your next visit. I hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Bournemouth Wedding"

5
Samantha M, Isle of Man, United Kingdom 31/07/2018

Stayed 2 nights for a friends wedding. This was the hotel the wedding party stayed at. Very spacious twin room. Enjoyed a lovely meal and drinks downstairs too. Only regret is didn't have time to use the pool. Definitely considering visiting again

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Samantha, we were delighted to have the wedding party staying with us and I was equally delighted to read that you enjoyed your stay. I hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Lovely hotel"

4
Elaine M, North Lanarkshire, United Kingdom 30/07/2018

Stayed for 4 nights and really liked the hotel. The room was big enough and had the benefit of a balcony was overlooked a courtyard (room53). There was also a safe which was free of charge. The bed was clean and very comfortable,. The location was good for both town center and beach although the trip to the beach is not ideal as it is down a zig zag path. Alright going down a bit of a hike coming back up. Sound proofing not great, you can hear alarm clocks going off in other rooms in the morning. Would stay again .

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Elaine, I was delighted to read that you enjoyed your stay with us and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Poor service "

2
MBezzle, London, United Kingdom 29/07/2018

There were some good elements of our stay - the lobby area is modern and pleasant, the location is good, the pool was a good size for the UK, but unfortunately the service was poor, particularly at breakfast. At breakfast we were asked to wait, sat outside the room for 15 minutes. We weren't called back despite us seeing a few vacant tables so after getting fed up of waiting, we went in and seated ourselves. Eventually were given tea, but no milk, and some sticky cutlery. We complained during the wait but were given no apology. The room was very dated and there was little sound insulation so we could hear any conversations in the corridor. The pillows were hollow and for the price we paid, I'd have liked bedding that felt even a little luxurious. There was a single bottle of shower gel, shampoo and conditioner in one, nailed into the wall. It was full of water (like it has been watered down). If you stay here, bring your own toiletries. In general, this hotel needs modernisation in the rooms as well as more staff during the summer.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review MBezzle and for your kind comments regarding the lobby area and spa. I am was sorry to hear that you were disappointed with breakfast - the staff will always check the tables before seating a guest and offer tea and coffee etc as they are seated, unfortunately as you took a table without being seated by the team this would have meant the staff were out of the their usual routine - the majority of our guests comment highly regarding breakfast, I was sorry that you didn't have the same experience. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Great weeks holiday "

5
KGBviews, Forfar, United Kingdom 26/07/2018

I booked up 9 months in advance therefore achieved a decent price for this lovely hotel. The position is great, only a ten minute walk to the seafront and pier. My room was a decent size and the shower was spacious and powerful. breakfast was plentiful and service polite and speedy. The swimming pool is great, quite large for the UK and it had a hot tub too. Totally recommend ??

"the connaught hotel bournemouth"

5
User 25/07/2018

great hotel to spend the weekend . the hotel has an excellent gym , sauna and swimming pool, but out side the hotel, there is lots to do and explore the area. plenty of night life. lots of good eating places. highly recommended

"Avoid George"

4
dorsetfilly, Minehead, United Kingdom 23/07/2018

Beautiful hotel, wonderful food, fantastic room, air conditioned, comfortable and spacious. Lovely shower and facilities. Only downside was the bar tender in Blake's brasserie. I've never come across anyone so aloof I in such a great place. He needs a few lessons in customer service and smiling. Don't let this put you off though as the hotel and everything else is just perfect.

"Good Hotel"

5
georgecassidy, Stanstead Abbotts, United Kingdom 23/07/2018

Nice hotel in a good position, good rooms great spa and pool. A short walk down the hill to the town, might have to get a cab back sometimes. would defo stay here again. parking was a bit tight but don't let that put you off.

"That swimming pool though !"

4
Sharon L, St Helier, Jersey 23/07/2018

This was a pricey hotel. I would expect to pay over £200 for a night in London but not Bournemouth HOWEVER the swimming pool was absolutely lovely I had an hour of peace and bliss which made my stay perfect !

"Lovely staff"

4
User 19/07/2018

Enjoyable stay excellent staff. Parking is very limited so would recommend booking a room that has a dedicated parking spot. Hotel,is currently battling with the effects of demolition works adjacent, which is tricky, but doing their best to ameliorate dust and noise. Doesn't affect indoors at all, but sitting outside is somewhat restricted due to dust.

"Disappointing breakfast "

4
chelsea661, Surrey, United Kingdom 18/07/2018

This hotel is a tale of two halves. The public areas are very nice and the ambience is one of peace and calm. The bedrooms however need updating as they are very old fashioned. We had an executive room which was a nice size but beware as some of the standard rooms can be quite small. Also please note there is a major building works going on behind the hotel which can be quite noisy; they do stop working at 4ish. It didn't bother us . We had stayed at this hotel before and I remember the breakfast being of a high standard. However, not on this occasion. I asked for a non runny fried egg but was told thus was not possible, also , the quality of the sausages was poor, the mushrooms were tinned. Overall it was a poor breakfast for 4 star hotel. What cannot be faulted though is the customer service, the staff on reception were very friendly and helpful in particular Petra. With the executive rooms you do get guaranteed parking but otherwise parking may be a problem. We used the spa facilities and they were fine. We ate in the brasserie and the food was outstanding and would definitely eat there again which makes me wonder why this cannot be achieved at breakfast given it's award winning status. Access into town is a 10 minute walk through undesirable areas - just be aware.

"Lovely relaxing break"

5
cami602015, Bedford, United Kingdom 18/07/2018

We stayed at the Best Western Connaught for a weekend break, having stayed at the Wessex for the past 7 years we were unable to book it so we thought we would try the Connaught. The Wessex is now a pile of rubble. Anyway we were not disappointed. On arrival the reception staff were so welcoming and helpful. When we got to our room it was lovely and clean and the decor very tasteful but I thought the room was a little small, however the bed was really comfortable the shower was a good size and being very hot there was a very welcome fan in the room. The breakfast was lovely with a lot of choice and again very friendly helpful staff. We also had an evening meal which was again very nice and not too pricey. The hotel is within walking distance to the town and Bournemouth park on the West side and not far from the Bournemouth International Center. Overall we had a really lovely relaxing weekend in a lovely hotel. We will definitely being back Thank you everyone at the Connaught Best Western

"Suberb hotel with excellent facilities"

5
tony t, London, United Kingdom 18/07/2018

The Best Western Connaught Hotel is a beautiful hotel walking distance from the beach. The reception check in was slick and responsive. The room very clean with a soft bed, very nice bathroom and adequate storage with tea and coffee facilities. Breakfast was good with reasonable choice of breakfast items. Hot breakfast served to the guests which was a nice touch. This hotel is highly recommended. Do book early through booking.com

"Marvellous hotel"

5
sharonjO6973JO, Milford 16/07/2018

Stayed at the Connaught for 10 nights. This was or 3rd year. Really nice room, clean and well equipped. One small point is that for a 10 day stay wardrobe was small and no pop ups available. WiFi in bedroom very poor but according to the manager it was unusual. Disappointed that the restraunt had been recently closed due to customer requests. Bistro does serve a wide variety of good food but not as "special" as Blakes. Breakfast was excellent, freshly cooked and lots of choice, all served up by Kev, a very pleasant and professional cheerful man. All staff were good and manager Kevin very pleasant and extremely helpful. Also a special menation to Christina (breakfast) who was efficient and always smiling. Hotel is well located ,good car parking and comfor able. Would highly recommend.

"A really relaxing stay - fantastic staff"

5
User 10/07/2018

Stayed here with my wife for a short break last weekend, I can honestly say we had a fantastic time. The biggest positive being the staff, the manager, the waiters everyone was so helpful and friendly. The car park is quite small, but if you can't find a space turn right & right again and there is another car park outside the lodge. The check in was quick and the receptionist took time to explain where everything was. The rooms a little tired and to be honest if the staff hadn't been so good I may have knocked one point off the ratings. However they were clean and the superior & balcony rooms have aircon which was most welcome. The food is great and reasonably priced, the spa is clean and the pool is lovely. Will I be going back? without a doubt! Top tip try the afternoon tea it is really good. We had a pamper package with prosecco and chocolates in the room which was well worth it.

"Cheer Weekend Stay"

4
Ruth F, Epsom, United Kingdom 09/07/2018

We used this hotel as our base whilst attending the BIC for our daughter's annual cheer competition. It was very pleasant, the staff were extremely friendly and helpful. I would thoroughly recommend their full English Breakfast. I would like to have made more use of the spa facilities but ran out of time, although my husband did have a full back massage and would recommend the spa.

"Comfortable stay...apart from the heat!"

4
eastridingowl, East Yorkshire 08/07/2018

Stayed at the Connaught for two nights and had a generally comfortable stay. However, it was during a heatwave and despite the (rather noisy) fan, the room did get uncomfortably hot. This was not helped by the towel rail in the bathroom being stuck on full heat when we arrived. We asked for this to be sorted and although someone came promptly, their efforts made no difference and I had to turn the valve with a wrench I had in the car. Other than the heat (and to be fair, that wasn't the hotel's fault) the room was good. The staff were very good, and we enjoyed the food from the bar. The pool was a bonus, but a bit busy with a visiting party of students when my wife tried to use it.

"Short break"

5
Neil M, Buckingham, United Kingdom 08/07/2018

Booked Connaught Lodge at short notice. Wasn't quite aware it was part of the Best Western until we arrived. Room was great, clean and roomy. Car parking good and the breakfasts were excellent. All the staff we encountered were excellent. Would definitely stay again.

"Great Short break!!!"

4
Kamal R, Warwickshire, United Kingdom 07/07/2018

We chose this hotel for 2 nights as it is 5 minuets walk to the beach and 10 minutes to town. Car park is there for free of charge if you find the place otherwise it is a struggle. There is a Spa facilities. Good size pool, jacuzzi, sauna and steam room and air con in Gym. All staff work hard and always polite, helpful and friendly. Breakfast was very good and had choices for hot and cold. I like that when as soon as you arrive for breakfast, they make toast and tea for you and they are so quick too thanks breakfast team!!! I would recommend this hotel to anyone. Not bad for 4 star. ?? We had a courtesy call after we settled in our room and toilet handle needed a bit of fixing and maintenance fixed it straight away. Hotel just needs a little bit attention on carpet in lift, room and on stairs including going to Spa Keep up the good work and well done to all staff!!! Petra, the receptionist is quite cheerful and helpful.

"Great Food"

5
User 06/07/2018

We had a most enjoyable stay, rooms clean and air conditioned, staff were without exception very helpful and obviously well trained. Food was excellent especially deserts. A good breakfast with plenty of Toast!

"Superb!"

5
Andrew E, Brussels, Belgium 04/07/2018

This is a super hotel a 10 minute walk to the town centre and the beach. The staff are all lovely, the rooms are spacious and there is free parking. There is a big indoor swimming pool and a treatment spa. I enjoyed a full English breakfast served by the most friendly staff. Recommended!

"Weekend"

4
User 03/07/2018

Short stop in Bournemouth. The hotel was beautiful, free parking, great location, good food, luxurious spa facilities. Staff were very polite and friendly. There was a wedding during our stay so wasnt able to see how the bar was. Overall we enjoyed our stay.

"Weekend stay"

5
User 26/06/2018

This hotel was lovely not far from the beach to walk lovely rooms ours had a balcony and because of the heat we could have the balcony door open through the night the food was delicious all staff were very friendly and helpful bed was so comfortable the shower was very hot and nicely powerful

"Close to beach and Centre"

5
Susan R, Stoke-on-Trent, United Kingdom 25/06/2018

Room was beautiful and very clean. Breakfast amazing as usual. Parking sometimes a struggle. Very stylish hotel. Spa facilities very good. Especially enjoyed eucalyptus steam room, very good for aches and pains. Staff are very courteous and eager to please, nothing is too much trouble. This is the second time we have stayed here and will definitely return.

"hotel cose to centre"

3
MastG, London 21/06/2018

hotel is block from cliff (steep walk down to beach) very limited parking. staff friendly, rooms small but clean and well equipped. bathroom was small (as in a lot of town hotels). great hot chocolate in tea/coffee.

"SIXTH STAY"

4
Alan B, Caversham, United Kingdom 20/06/2018

As the title indicates we have stayed many times before, some times 3 or 4 days others like this one for the night. We were going to a concert at the BIC on the Sunday so ate out on this occasion but can recommend Blakes or Brasserie for their food offering. Breakfast is a good choice and when busy as it was Sunday am there is overflow seating in the Brasserie. A lot of people use the Spa so dont be surprised to see them sitting in the Brasserie in their dressing gown sipping Prosecco at lunchtime! We will return at some stage Im sure.

"Return to Bournemouth"

5
Kenilworthians, Kenilworth, United Kingdom 20/06/2018

Excellent location; good local bus service to Centre, Westbourne, Poole and Swanage. Quality food in restaurant and brasserie served efficiently and courteously. Staff friendly and helpful. Everywhere immaculately clean.

"2nd visit"

5
Betty B, Stanmore, United Kingdom 20/06/2018

The staff make this hotel lovely place to stay so will be back.The hotel is in a good location and even a bus from town centre to West Hill Rd. We ate in the bar and food was good and able to dress casually. Although building work in progress next door we heard no noise.

"A lovely stay at our second home!"

5
Nogadrol, Cambridge, United Kingdom 20/06/2018

We LOVE this hotel and never stay anywhere else in Bournemouth. The friendly and helpful staff, the service, the location and amenities all contribute to making this a Hotel that we keep returning to time after time, year after year. On this visit, we extended our stay by another day to take advantage of the lovely summer weather.

"Don't worry about the weather its always good to be here"

5
dave g, Reading, United Kingdom 11/06/2018

I had a two night stay at the Connaught staying in the Tulip suite (room 17), the room itself is large and well appointed with 2 seating areas both of which have very comfortable chairs. Although there is no balcony you can sit on there is a nice Juliette balcony. The bed (as with all the beds at the hotel) was incredibly comfortable and I had a great nights sleep both nights. The bathroom is very well appointed with a roll-top bath and a stand-alone shower into which you could fit a five aside football team if that was your thing. The soaps and lotions in the bathroom are of excellent quality and both the bathroom, bedroom and sitting room were spotless. The staff throughout are amazing, helpful and friendly and the service could not be faulted. I ate both nights in Blake's and everything was cooked fresh to order and was of excellent quality. I will be back soon as I just find 2-3 nights here are all I need to be refreshed and able to face the everyday realities of work and life.

"great hotel."

5
User 11/06/2018

My family stayed in this hotel and really enjoyed our stay. Good restaurant and overall amenities. Parking could be limited. The rooms we stayed were spotless and very well cleaned each day by a very cheerful and efficient Brazilian lady. All the staff where professional and polite but the kindness and willingness to help and please shown by this housekeeper made the difference. We will return and always recommend.

"Smart stay."

5
User 10/06/2018

I would recommend this hotel for the young and old. Great rates which you would expect from a Best Western. Friendly staff always ready to help. Great breakfast and the brasserie was just perfect all at a reasonable price. The pool was just fantastic. Had no problem with parking, a great weekend. Will return.

"R and R"

3
Eileen M, Swindon, United Kingdom 10/06/2018

Room not completely clean, we left a note in room last time pointing out dirty areas but believed housekeeping staff probably did not let management know we weren't happy. . this time I handed note to desk staff myself with three dirty issues but no contact and no apology. . we loved this place but cleanliness has let it down again. No more visits I'm afraid. .

"Lovely mini break"

5
User 10/06/2018

Lovely place to stay, exceptionally clean. Food was great. Pool area was really good, one of the spa receptionists needs a little help with her attitude but all other staff were friendly and helpful, we had a great stay and look forward to going back

"Fantastic"

5
kellygloyns, Bournemouth, United Kingdom 08/06/2018

My husband and I booked the Connaught Hotel for our wedding after viewing it. From start to finish we have had the best service possible. It made our day the best it could be. All the staff during our stay there were extremely accommodating and helpful. I would visit this hotel again for a stay, the rooms are lovely and clean and the suites are beautiful.

"Bank holiday Thurs to Sun stay"

4
User 07/06/2018

We thoroughly enjoyed our stay over the bank holiday. The hotel was fabulous as were all the staff we had contact with from start to finish. We had breakfast each day which was fresh and wide ranging and dinner one evening in Blake's which again was lovely.

"Very good staff, pool and comfort"

4
Lorka101, Greater London, United Kingdom 06/06/2018

Excellent staff. A well run hotel, great facilities including 2 restaurants. The breakfasts were a delight. 1 concerns: air conditioning was not available in our rooms, however, more than adequate fans were. The staff really were very helpful.

"Our Wedding Day"

5
User 04/06/2018

Me and my husband got married here on the 7th April and we can't say enough about the hotel and everyone who worked over the weekend of our wedding. From the moment we arrived we were treated like royalty and all our guests who stayed throughly enjoyed themselves, the staff on the Friday night were incredible even when we practically took over the brasserie. We couldn't have asked for anything better on the Saturday the communication was amazing and everyone was very attentive to us and even told me off for trying to do too much to ensure I enjoyed myself to the fullest. The food at the hotel is incredible and even the breakfast on the Sunday helped us carry on our celebrations. The function rooms themselves were stunning and the hotel looked very modern. We would like to thank Simon and everyone who worked over the weekend as they made our day so special we will never forget it.

"Hotel review"

5
User 04/06/2018

Pleasure - attendance at family get together which take place fairly often.. The hotel is placed in a good position in the town - pretty close to shops and beach. Also well placed to visit relatives. Journey to and from resort is easy

"excellent stay"

5
pbrindley2018, Rugeley, United Kingdom 01/06/2018

my room breakfast and facilities were all excellent i stayed on my own and felt comfortable and safe staff were lovely very helpful the pool facilities i really enjoyed the bar area and the the whole hotel was very well kept and the staff were very friendly

"Nice hotel "

4
User 01/06/2018

Me and my partner stayed here for one night . Reception staff very friendly and informative . Room was nice and cleaning with all you. Just a shame bathroom wasn't bigger and had a window as it was so hot when in shower . We used the pool . Changing rooms clean and all nice , pool was nice . No issues. Had a late checkout of 12 at no extra charge .

"Great hotel"

5
sleo2, London, United Kingdom 01/06/2018

Loved this hotel. Were it not for the hills of Bournemouth we would go again. Comfortable clean rooms. Friendly helpful staff. I am disabled and the bathroom was a wet room for which they provided a seat. I had no problems with access around the hotel.

"Fabulous spa day."

5
lizburgess, Bournemouth, United Kingdom 30/05/2018

My friend and I have just spent a lovely day at the blue water spa. All the staff we met were professional, polite and friendly. We enjoyed a delicious lunch and plenty of facilities that we could use in the spa. We chose a facial for our treatment,this was excellent, the best facial we've had. A thoroughly enjoyable experience from start to finish, well done everyone and thankyou.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Liz, I was delighted to hear that you enjoyed your spa day and I hope we have the pleasure of welcoming you back soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Best Western Plus NO SLEEP AND NO CUSTOMER SERVICE"

1
andypecover, Worthing 30/05/2018

This was a nightmare of a visit- I was awoken at 12.30am by noise and music from the next room-I called reception and the music stopped. An hour to get to sleep and then at 2.30am it started again!! I again called down to reception and it stopped again-another hour to get back to sleep and the at 5.30am the bin lorry came and emptied the bins again awoken me. When I challenged the night manager he replied well they did stop the noise completely missing my point of having no sleep. I have written an email to the general manager and he has failed to reply clearly showing how high he rates customer service!! Think very carefully before booking this hotel!!

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Andy, I have tried to call you to discuss this directly and have responded to your email but haven't heard back from you to date. Once again we apologise that the room next door to you kept you awake with their music until the early hours. Please contact me if you would like do discuss this further. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"awful booked 3 night went home after one,please go somewhere else"

1
debbie12345189, Andover, United Kingdom 25/05/2018

I have stayed at alot of places in Bournemouth, and have to say this is literally the worse there is, after an awful start to the year i decided to book on the day to go to Bournemouth via booking .com, on arrival no receptionist she was out the back, when she did eventually arrive she went through the process of rooms breakfast etc, the room was for disabled people let me add we are lucky to not be at the moment, i will add some pictures, the bathroom was literally next to my husbands bed, if you want privacy on the loo forget it as the door has no lock and doesnt close fully, you have to order towels if you want clean daily, our shower which you dont know if you get a bath or shower,on booking we didnt the the bath or shower but the disabled wet room with cord, which flooded the floor and obviously left you sliding in water if you needed the loo later, as there was only your towels to mop us the water, we were asked if we wanted a wake up call which we didnt, however first thing in the morning we are woken by a cherry picker working on the building site next door, meaning paying for the balcony that looked at the council block unusable unless you like building machinery noise going all day, the television let me add is small, ours had a white mark coming through the screen obviously a problem with the screen or on its way out, so that was all you can focus on, the rooms are so close, that every time next door lets their door close you are woken up, my husband a light sleeper had literally no sleep, room service we didnt try after looking outside and next door who ordered sandwiches had a few bites and left to be taken away not a good recommendation, we went down to breakfast the staff were pleasant, the breakfast is ok but nothing special the New Hilton does a great breakfast there a huge selection, would recommend the food there far better, the balcony what can i say nothing like the royal bath balcony, this was poor, the seats need sanding and repainting as the splinters are there, it was pretty sub standard, after doing our shopping, and the fear of no sleep we decided to leave two days early, it was that bad, all i can say is people are very easily pleased with the reviews as i booked after reading them and i will not be going back, i looked online before going to see if they had any suites available with bath, and they didnt, we left early no i didnt complain as i was tired and fed up with such disappointment, we had the same person on reception as coming in she was uninterested, never asked was there a problem with the room nothing, said oh i better check you havent had extras, as if, and we left late in the evening, i emailed the manager on returning, and have to say i was not impressed he told me i wasnt entitled to a refund as i have to give 48 hours notice, as i booked it a few hours before arrival this was impossible so clearly he didnt look at the booking, otherwise he would not have bothered to type that paragraph, he said i left for personal and family issues, make your mind up? if this is your attitude then i am amazed they are open, we have a food business if someone dislikes a meal you refund them if someone books for 3 days a room with balcony and leaves within one night, there is a problem, i would say do not book the hotel next door is being taken down you wont get a lay in, the restaurant is closed for refurb, the place is dated with no privacy, I am extremely disappointed with this place the biggest waste of £519 i have ever paid if i could give less than terrible i would, there are some real gems in Bournemouth and this isnt one of them.

"Incredible experience!!"

5
Kamil F, Konin, Poland 24/05/2018

So my fiance parents come over from Venezuela to visit us. I've decided to take them and her Nan for a meal they will never forget in their lives.I chosen The Connaugh hotel as it had great reviews and comments. It was simply beautyfull meal full of flavours dancing in the mouth. From mine Pork Cheek risotto (which was tender, moist and smooth at the same time) to Scallops and Twice bake blue cheese Suflet that was soft fluffy and tastefull. Main courses and deserts was an treat to all of us we enjoyed it so much we did not left an crumbs on the plates! The staff in the restaurant were incredibly professional, poliet, friendly and they speak in difrent languages which was verry helpfull. Overall the diner was great food was amazing and we will definitely come back there highly recomending!!

"Great location, lovely food and value for money"

5
Ciderwithrosie69, Bridgwater, United Kingdom 24/05/2018

Only stayed for one night and chose a “single” room as was on business. The room was very well appointed and although the en-suite shower room was a little small it was more than adequate for one night. I dined in Blake's restaurant in Connaught hotel (the main hotel next to the lodge) and the food and service was really good and it was reasonably priced. Breakfast was great also, and I liked the fact that the staff served you your choices from the buffet English breakfast. Great value for money and would stay again as it is close to the front (although the walk up the hill might be a bit much for some people,??)

"Stay at Connaught Hotel Bournemouth"

5
Tina C, Cirencester, United Kingdom 21/05/2018

Lovely overnight stay at this hotel. Very pleasant courteous staff. Beds are very comfortable. We had a room with a balcony overlooking the garden which was very nice with the sun shining on the balcony in the morning. Breakfast was very good. Plenty of choice and the cooked food piping hot. Would definitely recommend a visit.

"Fabulous"

5
Joy W, Skegness, United Kingdom 20/05/2018

Stayed for 3 nights in May. Hotel staff very friendly hotel very clean. We were in room 3 found it needed better overhead lighting as the room had dark furniture and only a small window. But to comment on this issue was probably being picky. We ate in the hotel, menu quite extensive if you like fish. We would have preferred more meat dishes but the fish and chips were to die for.all in all a very pleasant stay and would return.

"Long weekend to Bournemouth..."

5
User 16/05/2018

The Connaught is very clean, in a brilliant location & staff were very friendly. We had a double room with a balcony on the third floor, it was very clean and we had plenty of space for our long weekend. The facilities at this hotel are second to none and I wouldn't hesitate recommending it to anybody! 10/10 Connaught Hotel...thank you for a wonderful weekend ??

"Quality Hotel"

5
Anthony P, Tamworth, United Kingdom 15/05/2018

An excellent hotel, with super facilities and attention to detail. Food and service exquisite, very good location quite close to sea front. However, this does mean the location is quite cramped when it comes to parking and, if possible, would recommend leaving the car and travelling on foot around Bournemouth for it might not be easy to find a free space again.

"IMPORTANT - check the rate before you book"

3
petej409, West Midlands, United Kingdom 14/05/2018

Big difference in rates being charged at this hotel, do make sure you check all rates via the internet and direct with hotel. Expect the balcony rooms to have been used by smokers (understandable). Upstairs and dining room look tired compared to the reception area and brasserie, and Saturday nights may be very busy and car parking difficult if a wedding reception or event at the Connaught Lodge (sister hotel) is taking place.

"Great hotel"

4
GrazzaBrighton, Brighton 14/05/2018

Only given the hotel four stars because we only stayed for B&B. Rooms great, very comfortable and very clean only downside was no air conditioning but big windows that could be left open. Will be coming back to stay again.

"Good hotel choice"

5
ChrisCollyer1968, Fleet, United Kingdom 13/05/2018

Our friends found & booked our two night stay here. I realised I had stayed in the Connaught many years ago on a ‘lads' weekend away & it was good then & still is now I've grown up & can appreciate it more. The location is ideal for a short walk into town (despite the hill coming back up) Breakfast, drinks & the staff were all fabulous. Our first nights sleep was disturbed by a random noise in our room 53 which the night porter tried to deal with but unfortunately couldn't. However we were offered another room the next night, no fuss was made & it was really appreciated by my wife & I, especially as they seemed full.

"Business trip in Bournemouth"

5
Latinzest, Weston super Mare, United Kingdom 09/05/2018

Reception manager was very efficient and friendly. She gave me a local map to have a walk after I checked in. I forgot my toothpaste and toothbrush so they send me one to my room. I got lucky with parking because I got the last space. Room is very spacious and soft. Bathroom high quality with a bath. I had a balcony. Street a bit busy but not too much. Tomorrow morning I'll go to the pool before breakfast. Highly recommended and a beautiful town.

"Beautiful Bournemouth"

5
133cls, Whiteley, United Kingdom 08/05/2018

As a small group of lady friends, we like to get away from the family every now & again. We decided upon The Connaught, and we weren't disappointed. The hotel was lovely. We were greeted by a very friendly receptionist, and this theme continued through our weekend stay. In fact, every member of staff we saw at any point across the weekend always had a friendly smile even if it were just in passing. Of course we frequented the bar & spa at various points during our stay and again the staff in the bar and the spa were extremely welcoming and so helpful...they couldn't do enough for us. At breakfast we could also find no fault and once again the staff couldn't have been more helpful. As for breakfast, it was everything you hope for when staying at a hotel. There was a wonderful selection that should satisfy all tastes. They included cerials, yougart, fresh fruit, croissants, toast and of course a very tasty cooked breakfast assortment. In addition, there were fruit juices and hot beverages. A bonus was a lovely terrace area attached to the restaurant, where you could eat. This was wonderful, as we were lucky enough to have a weekend full of sunshine. The hotel surroundings were very pleasant; very clean and modern, with plenty of seating areas, both inside and out, where you could spend time. Although we didn't eat in the evening at the hotel, the food that passed us on its way to those who did looked very nice. Had it not have been for us being in the spa all day and not having stepped out into Bournemouth, we would happily have used one of the restaurants. We would definitely stay here again and happily would recommend it to others.

"Lovely stay"

5
superwoman12, london 03/05/2018

Spent 2 nights at this hotel, very reasonable double room through booking.com. Room was nicely decorated, seperate bathroom and toilet, very comfy bed. Used the spa which was a nice way to relax after a day out. Breakfast was buffet style, good choice. Bacon and sausages were good quality, waiter/waitress polite. Will return enjoyed our stay. Oh! And free parking which was a bonus

"Weekend break"

5
alipet2o, Ripley, United Kingdom 30/04/2018

Visited last weekend for a 3 night break. Not been to Bournemouth for years so chose the Connaught and we weren't disappointed. Lovely clean comfortable room with small balcony. Ensuite with power shower was a definite plus. The hotel has 2 restaurants both serving excellent food with very helpful and accommodating staff. The jaz evening was very entertaining which we enjoyed with a few drinks from the well stocked bar. A wedding took place on the Saturday but this didn't impact on the other guests who still received an excellent service. With a lovely swimming pool, Spa and gym we couldn't have wanted anything more.

"Great Spa Day"

4
LynneGosport, Gosport, Hampshire 30/04/2018

My friend and I spent the day in the Spa. We used the swimming pool, the steam room and sauna and had a fantastic full body massage. Afterwards, we had the most delicious lunch which filled me up until the next day!

"Really nice place "

5
User 30/04/2018

We just come back from nice weekend away at this hotel . We stayed in the lodge on the 3rd floor .Room was very nice and clean .our bed was nice comfy . Tea coffee provided . Water to . We had lunch in brassier and it was very nice indeed . Hotel staff really friendly and helpful . Pool and steam room much enjoyed .very Clean and towel s given for use of pool .. Our car stayed parked in car park all weekend as beach and town all walking distance. We will return in the near future . Top hotel / lodge ..

"Nice Hotel"

4
Neil G, Weston super Mare, United Kingdom 30/04/2018

Booked for the weekend, chose the Hotel from its reviews and it didn't disappoint. I booked an executive room, so had all the mod cons. Nice size room, just a shame there was no air con in this one and leaving the windows open wasn't really an option due to the noise from the main road. The decor was also a little tired which is the reason for a 4 rather than a 5. The facilities are very good. Lovely pool and Spa area, plus the benefits of an excellent gym. Great breakfast served on both days, by friendly helpful staff

"Lovely room"

5
Ghislaine334, Cotswolds, United Kingdom 26/04/2018

We stayed one night, we arrive early and the receptionist welcomed us and allowed us to leave the car, room was ready by 2. We had a superior room which was lovely! The service at the bar was excellent, extra staff was draughtier in when needed as lots of customers went in after having been to the BIC! Lots of parking available but it is advisable to park near the entrance as other cars park in front of parked cars if spaces are not available and it takes time in the morning to move them all round! We weren't affected! Only one small problem which is a temporary one, our car was covered in dust from the demolition site behind the hotel !

"Perfect base"

4
Robandeil, Wiltshire 23/04/2018

We were in Bournemouth to see the Roy Orbison Hologram concert - amazing (but that's another story). The hotel was conveniently placed for the BIC and the beach. We arrived on the hottest day of the year so that was a bonus. Hotel parking was adequate but I think we got the last parking space. The staff could not have been more welcoming and our first floor room was very good, although one of the bedside lights needed a new bulb. Breakfast the next morning was superb - everything you could ask for - and the service was efficient and friendly.

"Short break"

4
jenstravels22, Wiltshire, United Kingdom 22/04/2018

Stayed for 3 nights after a concert at the BIC. Excellent staff very welcoming and nothing too much trouble. We booked a superior room which was ok but a little on the small side, the room was hot as no AC, I would imagine very hot in the summer, the furniture needs some updating. Breakfast very good, plenty of choice and cooked food not greasy. Close to BIC and town centre. We would stay here again if we came to Bournemouth.

"Relaxing and enjoyable stay"

5
davidhews46, London, United Kingdom 22/04/2018

A great place to stay. Near the beach and town centre. We had fantastic weather and were able to have breakfast outside on the patio in the sun! Bed extremely comfortable. The upstairs is about to be updated and refurbished, which should eradicate the tired and dated look there. Excellent meal in the brasserie. Staff all very friendly and nothing is too much for them. Parking is available in their car park.

"Okay but could do better!"

3
GeeGee1Oxon, oxon 19/04/2018

Booked this hotel mainly because of the spa area and swimming pool. Our room on the third floor was okay apart from the bedside lamps that if you didn't get them on at the first try had a habit of turning off! and had wonky shades. Went to eat in the Brasserie but due to staff shortages there was a 45 minute wait, went to pub instead. Front staff very helpful and friendly as were breakfast staff apart from one morning it was chaos,to many people at one time. Couldn't use the pool or spa as I've slight mobility problems, no access to pool,Very disappointed. This wasn't stated anywhere.

"Beautiful public spaces, less so for the bedrooms"

3
Dmw26_12, Southend, Scotland, United Kingdom 19/04/2018

This hotel clearly has clearly added to its fortune through its spa, and day visitor trade. What they have failed to take on board is how that detracts from the experience of the hotel guest. From the fact that there is nowhere to park during the day, to the insufficient staffing levels in the restaurant for the influx of staffing guests, they are clearly trying to fit too much onto the site. The secondary nature of their overnight trade is re-inforced when you get to the bedrooms. You move from the lovely boutique interiors into rooms that clearly have their origins in the 80s and 90s, from calming greys and greens to dark wood and scary red.

"Disappointing"

3
Michael P, Northwood, United Kingdom 18/04/2018

We have stayed here many times and have always found the staff friendly and the service excellent. However, on this occasion we felt that the upper rooms (bedrooms and landings) are looking tired and need updating and refurbishing. Our bedroom was in need of a thorough clean and the carpet replacing.

"Not value for money"

3
Tim H, London, United Kingdom 15/04/2018

The bedroom was large with a large shower room/toilet with sliding door just off it. We were right next to the lift which was quite noisy in the morning. The shower was not working correctly & flooded the toilet area. Breakfast was served in an old fashioned style from chafing dishes but most of the items being served were cold- the staff did offer to reheat the items! we declined. The spa was ok but really needed to be checked more regularly by staff as there was lots of clumps hair in the pool area. Good location for town & the beech. The staff were very helpful & friendly especially the trainee receptionist on our arrival

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
This review is from the same booking as below. Kind regards, Simon Hartwell General Manager

"Unpleasant stay"

1
Peter S, London, United Kingdom 15/04/2018

We arrived after having booked a double room with balcony. The hotel is advertised as a 4 star property. The room was small and quite dirty. The bathroom was obviously for wheelchair access and the sink very low. There was no bath just a large shower area. We wNt to the pool which was pleasant until we found clumps of hair floating in the hydrotherapy pool. We then noticed clumps of hair on the walkways surrounding the pool. We decided to leave. We found Blakes to have a limited menu and over priced. The brasserie was bland and unappealing so we decided to eat out. In the morning we were unable to shower- the shower head was filthy and broken. When the shower was on the water shot out in all directions and quickly flooded the bathroom and toilet area, We went for breakfast and the staff were helpful. We were offered coffee and toast plus the continental breakfast. We had the coffee and decided to have just the cooked breakfast. We went up to see what was available and were disturbed that we were unable to serve ourselves! We had to ask which items we wanted. we sat to begin our breakfast which wAs cold. We advised the waitress and she asked if we would like it reheated!!!! Dangerous if nothing else. We declined On departure we advised the receptionist of our disappointment. She refunded our breakfast cost but nothing for our disappointing room and shower This is a hotel that should not have 4 stars. We weren't told of the noisy building work next door . We wouldn't want to visit again

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Peter. The majority of your complaint made to reception on departure and with me was in respect of being allocated a room with a disabled adapted wet room. I am sorry that that's wasn't to your liking and as we have previously corresponded, had you asked we would have gladly shown you alternative rooms. The majority of our guests comment very highly regarding the cleanliness standards and overall service and I am sorry that you did not feel the same way. Breakfast is served to keep the area clean, tidy and topped up, not to stop people from taking too much as per your email to me. I have already been in touch with you direct following from you stay. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq f

"This an old, classic hotel, very traditional but great staff"

4
ian w, Lincoln, United Kingdom 11/04/2018

Old hotel with some modernisation. Small room but adequate. Limited and tight carparking. Excellent staff, thank goodnes for Europeans. Blakes restaurant expensive for what it was (liver and mash £18)

"Golf Weekend"

4
CliveBD, Leicestershire, United Kingdom 11/04/2018

Great staff very welcoming. All was very good only thing that let it down was Blakes restaurant, food was not up to scratch and over priced. Breakfast was good and there was actually plenty of parking. Stayed in the annex which was fine

"Birthday weekend "

5
User 10/04/2018

Stayed at this hotel 6th 7th April and must say this is the best hotel I've stayed at in the Bournemouth area ! Normally stay at the Haven but after disappointing visit in Feb this is great replacement . Was very pleased to arrive to birthday card and wine lovely gesture ( my partner did not got this in Feb at Haven ) This hotel is so clean and staff are the most pleasant from the minute you get to front desk ( Petra was great ) Jazz in the evening both nights was fabulous as I love jazz . Spa was really good nice and warm clean etc . Food was lovely and head barman very helpful . Probably 10 min walk to beach but not a problem for us . 10/10 from us and will be back in the summer .

"Shogun's Palace"

3
no1popsy, Llantrisant 10/04/2018

The hotel is well situated and very convenient for sightseeing and a great selection of bars and restaurants from around the world. Breakfast is a well orchestrated operation with staff knowing their duties. Self service continental plus cereal bar with the addition of a waiter severed hot buffet bar. Food is excellent and as much as you want. Table service for toast and tea/coffee. Vegetarian options can be ordered and are delivered straight from the kitchen. My understanding is that the bedrooms are mostly different, ours No 14 was small, very small and an even smaller shower room and toilet. Every floorboard creaked just like the palace of the Shogun. Certainly no one could creep up on you without clear warning. After saying that the whole hotel is spotlessly clean and inviting and the staff are all well presented. Whilst the weather was sort-of-ok overlooking a garden terrace could be noisy in the summer. We spent 3 nights but longer would be an issue in such a below par room. All the staff without exception were polite, pleasant and efficient which is typical of East European workers we're pleased to mention. Senior members of the staff have contacted me since our returning home apologising for the creeky nature of our room which they informed me they were unaware of, this really surprised us that no previous occupier or service staff mentioned it, hard to believe. All-in-all we enjoyed the stay but it could have been better.

"Great value and friendly"

4
Leslie G, London, United Kingdom 08/04/2018

I stayed a few nights - and used swimming pool and sauna - really excellent - I wanted to shout about about Jared who was extremely helpful first night I arrived - i must have seemed a picky american but he provided extra lamp and slippers in darkish room :-) - some of the other reviewers said there are small bathrooms - yup, they are small - if I'd gone with my partner as I'd originally planned, it would have been a nuisance but even for one it was. But that was really the absolutely only thing - what bathroom there is was clean and perfectly serviceable ... beach nearby, and front desk friendly and helpful getting me around (good bus service for example) - really wonderful

"Afternoon tea and one night stay."

4
Grumbleweed4162, Southampton 05/04/2018

We had a Champagne Afternoon Tea as a gift and having booked the day we decided to add a night in a Superior Room, and took up the breakfast deal (that only costs a teeny bit more than just a room). The afternoon tea was pretty good - the only downer was having to ask for the champagne at the end of the meal as the waitress had forgot to offer any! We went up to the room after the tea and found it a bit smaller than what the online pictures would suggest, but it was clean and tidy. The air-con was good and comes with a remote control (that was a lot clearer to see than the worn out TV remote). The shower isn't separate to the bath and took a strangely long time to get warm (minutes rather than seconds). The bed was clean and comfy. We didn't do the pool etc but it looked nice and it was quiet when we looked (around 3pm). The breakfast was very nice with the usual selection of foods served at a decent temperature. They supply toast rather than one of those toasters that never do a good job so that was a bonus. Overall we enjoyed the break - there's a few niggles but I have definitely had worse stays!

"Two night stay."

5
User 05/04/2018

Room was lovely, clean and fresh looking as was the rest of the hotel. Breakfast was excellent, great choices and plenty of it. Staff were all very helpful, friendly and polite. Leisure facilities were lovely and clean. Overall a lovely relaxing stay for two nights.

"Amazing Spa day!"

5
Singorange, Bournemouth, United Kingdom 05/04/2018

My Mum and I had purchased a group on voucher for a spa day including a prosecco lunch and well ... what a day! We were greeted by two friendly receptionists who guided us to the lounge where we were given tea and coffee and then escorted down to the spa. The hotel entrance was very grand and the service already shown was excellent. The staff seemed very proud of their work place and asked our opinion as we walked through. The spa entrance was also very grand and we were very impressed by the size of the pool which could be seen through a large glass wall prior to entering the changing rooms. We were the offered a double treatment room which we gratefully accepted and were then escorted to the changing rooms. We enjoyed an hour of swimming and used the steam room a few times and luckily arrived at a quieter time with no trouble finding a space in the steam room and at times had the pool to ourselves. We then enjoyed a lovely two course lunch accompanied by a lovely glass of bubbles all served by a very friendly waitress. We then indulged in a back, neck, shoulder and scalp massage in a double room which was the best massage we have ever received! Evie and Linsey were exceptionally kind and caring and really worked on the areas we specified in our questionnaire prior to the treatment. We then spent a good 45 minutes in the relaxation room and felt incredible! (Couldn't help but have a nap the loungers were that comfortable!!) The facilities were very clean, spacious and glamorous and the staff were beyond helpful and were clearly proud of the work place. Two very happy and very relaxed customers... thank you! Jenni

"Ok stay but nothing to write home about!"

3
Becks29, St Ives, United Kingdom 04/04/2018

We stayed in the lodge side of the hotel for 2 nights from Easter Sunday. We had booked in advance on a special deal a few months ago and found the week before there was a massive price discrepancy with our room. I contacted the hotel and they duly rectified this and gave us a refund which i appreciated. They also gave us a voucher for 2 free glasses of wine in the bar as it was our anniversary which was nice. On arrival parking was easy, there were a few spaces available but i can see how it can become crowded very quickly. We checked in at the reception in the main hotel quickly (which did look impressive) and then made our way over to the lodge. The lodge doesnt have its own reception but it is key card entry. Our room was 209 which i highly recommend if you can get it! We booked a double room so i am unsure if we were upgraded or that we were just lucky but it was a big room with a separate sitting area. The bathroom was huge with bath and seperate shower. The bed however was not comfortable and a bit too soft for us and we both woke up with backache! One of the main reasons we booked this hotel was the spa facilities. I was so disappointed to find that the steam room was out of order with the door taken off! Yes there was a sauna but i always make sure there is a steam room as its what i prefer. At no point did the reception staff or even the spa staff inform us that the steam room was unavailable. It had obviously been like it for a while and we did not see any attempt for it to be fixed whilst we were there. The rest of the spa was ok but by no means the best that we have been too. It was rough around the edges and the ceiling could do with some attention. I was disappointed we didnt get robes either which most other spas ive been to give you. I cant comment on the treatments or treatment area as we didnt have any. Breakfast was ok. It was hot but like someone else has said the fried bread was like rubber from sitting too long under the heat lamps and the toast was also rubbery! Overall we did have a good stay and the staff were polite and cheerful but i wouldnt stay here again due to the small niggles we encountered.

"Wife anniversary "

5
User 04/04/2018

I want to thank everyone in the hotel by the service and care they gave us but en Carina that is special in the spa to husband the chef Antonio and breakfast chef Henrique to all recommend to any couple all good facilities very well furnished very clean has plenty of room to pass good times

"Excellent Stay"

4
wilsontina49, Cardiff, United Kingdom 27/03/2018

Great value for money. An excellent hotel & Spa with a lovely comfortable double bed, fabulous breakfast and the staff were very efficient and courteous. The decor of the hotel was also really impressive. Our only disappointment was the fact their appeared to be too many asylum seekers by the hotel late at night which isn't a reflection on the hotel, as our stay was outstanding. We have never been to Bournemouth before and was surprised to be stopped by so much by beggars, which is a bit off putting.

"Good Hotel"

4
Kate F, London, United Kingdom 26/03/2018

We stayed two nights here in a very small room with one of the tiniest bathrooms I've ever encountered in a hotel! The shower was so small it was close to impossible to bend over to wash your feet! But everything worked well and the bed was comfortable, although it was very hot, with a thick duvet. The weather was cold so it was surprising it was so hot - there was a fan in the wardrobe so it must get really hot in the summer. The wi-fi worked well. I wouldn't have wanted to stay any longer in such a small room. We had a nice dinner in the restaurant (the brasserie was full) one night and breakfast both mornings. On the first morning we were told butter was on the tables, but there wasn't any on ours so we had to hoover up leftovers from used tables for a while before we could find anyone to ask. There is apparently usually fruit salad available but not this day as it had all gone. All this was rather surprising as we had been told when checking in that the hotel was not terribly busy. The second day's breakfast was completely different - despite the dining room being much fuller and busier, everything was there, butter, fruit salad etc and some lovely cooked things, including fried bread, which I like and can't understand why some hotels say they can't provide it on request. The best thing about this hotel is the big swimming pool & sauna. My husband loved this and it was hard to get him out of it. Worth going back just for that. A good location, with the town centre reasonably close and we had a good stay, but another time I would ask for a larger room.

"First time stay - great hotel"

5
GillWalsall, Walsall 25/03/2018

Despite many holidays at many hotels in Bournemouth - this was the first time we had stayed at The Connaught. On our arrival we were given a friendly welcome and a swift check-in. Our room was on the third floor and had a small balcony. Breakfast was very good and we also dined in the Brasserie one night where the food again was very good. All staff from all areas were friendly and professional. Housekeeping was excellent. We highly recommend this hotel.

"Great staff and facilities"

5
Sarah D, Bournemouth, United Kingdom 25/03/2018

Staff are very welcoming and helpful. They couldn't do enough for us. Our rooms were comfortable and reasonably spacious and breakfast was generous. Spa facilities were excellent and our massages were heavenly.

""Anniversary Break""

5
Gerryb1954, Slough, United Kingdom 23/03/2018

We visited this hotel during the worst possible weather at the beginning of March for the second time to celebrate our special day, we received a lovely card and complementary drinks at the bar. Staff were very professional and attentive, food to a very good standard, drinks at a very reasonable price, my wife had a Swedish massage which she really enjoyed. I would like to thank the hotel for contacting us on our arrival back home to let us know our lap top charger had been left in our room and without charge posted back which we received. This hotel is must when visiting Bournemouth we visit in a regularly for weekend breaks.

"Can recommend"

5
Vanya C, Aylesbury, United Kingdom 22/03/2018

Very clean, comfortable hotel, within an easy walk down to the sea front. Not so easy if you want to walk back - it's steep! Excellent staff and very good food. There is parking but this could be limited at times.

"Overnight stay in the Orchid Suite"

5
Andy M, Dubai, United Arab Emirates 21/03/2018

A very comfortable one night stay in The Connaught Hotel, where each and everyone of the staff were professional, friendly and helpful. The choice at breakfast was varied and plentiful and the service swift. If I find myself in Bournemouth again I will look to book into The Connaught Hotel as a first preference.

"A birthday treat for my partner"

5
User 21/03/2018

A visit to our favourite hotel is always a pleasure, and our stay at the Connaught last weekend was again a wonderful experience, made even more special by the very attentive staff, the high quality food and service. We are already looking forward to our next visit.

"Two night stay"

5
FoxyladyBucks, Bucks 18/03/2018

Every single member of staff were amazing, friendly, helpful, always welcoming. We left this morning, after a dreadful snow fall and there was a member of staff brushing off the snow on cars. I was really concerned as to how I would cope clearing it as my husband is in a wheelchair, gold stars all round. Only one small down side, the lift is incredibly small, I couldn't get us both, and luggage inside, so had to use it separately, might be a bit unsettling for some disabled people. Also, no indication as to how we would have exited in the case of a fire. If you don't want a full meal in the restaurant, the bar ‘snacks' are very comprehensive and good value for money.

"We enjoyed the spa,"

4
chtismike18, Ramsgate, United Kingdom 18/03/2018

Lovely breakfasts, plenty of choice, both full English and continental. Our room was in the lodge, we specifically asked for this room as we had stayed in it twice on previous occasions it was very quiet, a bonus as I am a light sleeper. Only problem was the key cards failed on three occasions and we had to go back each time to the main hotel to get the cards re assigned to our room code. We did feel that guests did not get as much attention on nights that a function was held in the Blake's restaurant, not a fault of the staff, as there seemed to be no extra staff to deal with the function and other residents in the lounge.

"Great stay "

5
wilts57, chippenham 15/03/2018

Baring a few hiccups when we first arrived, we had our room up graded , we had a lovely stay the staff are polite friendly and helpful, the spa is excellent we would book to stay again it's within walking distance of the front

"Relaxing stay in quiet and comfortable hotel"

5
User 14/03/2018

Located close to beach and with close access to several restaurants. Bedroom was clean and comfortable and quiet. Staff were helpful and the 18m swimming pool was excellent. Parking is limited but I was able to find the one remaining space on arrival. Breakfast was good. The main restaurant was closed as it was a Sunday but I was able to find a good Italian restaurant close by. Very good value.

"Perfect"

5
Claire W, St. Albans, United Kingdom 14/03/2018

Lovely hotel and spa facilities, staff very helpful and friendly and room and bathroom very clean. Food was excellent would be very happy to stay again. Really enjoyed the spa facilities with a decent sized swimming pool, sauna, jacuzzi and steam room.

"Nice hotel"

4
holidaymaker256, Deeside, United Kingdom 12/03/2018

We stayed 3 days, lovely large room with large bathroom with a deep bath and seperate shower. We used the swimming pool and spa which was relaxing after all the sight seeing we did. We also ate in the bar first night had a great burger. Staff were very friendly.

"A relaxing break"

4
jetsetLondonuk, London uk 12/03/2018

Hotel food , spa and cleanliness very good. Excellent location for beach , shops , restaurants. Nice staff , special thanks to Jake very pleasant helpful young man. Only negative room presentation not good , dirty stained and also broken light shades not acceptable for a 4 Star hotel.

"Day spa - gift voucher"

4
mariana_d70, Bournemouth, United Kingdom 03/03/2018

Excellent value for money for this gift voucher. You are welcomed with tea or coffee, relax in the relaxation room or by the pool, have a lovely 2-course lunch with a glass of nice dry white champagne, and enjoy a 55 minute treatment. Friendly staff, clean premises, very tasty food. The minuses were that the pool and jacuzzi area were overtaken by a group of 7-8 young males who seemed to feel like owning the place, and there were only 6 loungers available around the pool. Also the toilets were quite away from the changing rooms (which included showers, so I wondered why the toilets couldn't be added too).

"Great short break for relaxing."

5
Southwestuk, UK 03/03/2018

My daughter and I had a very relaxing weekend at this hotel. We had both had a very busy few months and had not seen each other for ages for a good catch up. The staff were welcoming and friendly and the spa area was very nice, and always clean and well maintained, and we spent a lot of our break there relaxing in the sauna, steam room, jacuzzi and pool. It did get a bit busy at times so we checked before we went so that we picked less busy times. We had hoped to book a treatment or a package but they were fully booked - we will book ahead on our next visit! We liked our room which was clean and comfortable and we had a balcony, and we did brave the cold weather for a couple of short periods when the sun was out and it was nice to sit outside with a glass of prosecco. The walls of our room were a bit on the thin side so you could hear your neighbours in the next room, which was the only negative to our whole stay, so we got disturbed a bit, but wouldn't put us off coming again. The breakfasts were good with an excellent choice of buffet and hot food. There were 2 gluten free cereals for Coeliacs. I think there was gluten free bread for toast but I didn't confirm this as there was so much other gluten free food available such as yoghurts and fresh fruit, and food from the cooked section. There was some queuing involved at busy times for a table but this was mentioned in the in room brochure so we were prepared for this and it was worth the wait both mornings. We spent our last few hours after checkout, and using the spa facilities again, in the lounge area for our final few hours of relaxation before getting back to reality. This was a nice quiet area to sit and just chill or read. The hotel is a long walk from the train station up and down hills, between 30 and 40 minutes depending on your pace and fitness, and I would recommend either a taxi or bus, though we did walk both journeys and it would be fine without a suitcase or heavy baggage. The hotel is quite close to the main shopping centre. Looking forward to our next relaxing break at this very welcoming hotel.

"Excellent Value"

4
san759, United Kingdom 02/03/2018

On arrival Heidi on reception couldn't have done more to welcome us. We booked as it was my Husbands birthday and he wanted to have a Spa, the facilities are clean and the pool and steam room were very relaxing, the staff were very helpful nothing seemed to much trouble, the room was lovely and comfortable bed. Breakfast has plenty of choice staff very pleasant, very good value for money, we will be back in a few weeks. Thank you for making my husbands birthday a happy one.

"Amazing hotel!"