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Best Western Plus The Connaught Hotel & Spa, Bournemouth

West Hill Road, BH2 5PH, Bournemouth, Great Britain - See on a map
Best Western Plus The Connaught Hotel & Spa - connaught hotel grounds and hotel The Best Western Plus The Connaught Hotel & Spa is ideally located in the center of Bournemouth. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Be blissfully happy beside the seaside at the Best Western Plus The Connaught Hotel & Spa. This picture-perfect hotel in Bournemouth is centrally located on the West Cliff, close to the town center and an abundance of shops, cafes, clubs and bars. The Pavilion Theatre, BIC, Lower Gardens and seven miles of golden sandy beaches are also wonderfully close by. What more could you ask for? This divine 4-Star hotel and spa boasts beautiful and spacious accommodation, and superb facilities. Built in 1850, the Best Western Plus The Connaught Hotel & Spa has lost none of its original charm. in fact, its appeal only increases as the hotel gets better with age. The hotel is celebrated across the UK and has been awarded a Silver Shield by Green Tourism for Business and three major awards by Bournemouth Tourism. It seems we really are the very best place to stay in Bournemouth, and that’s coming from the experts! A delightful garden terrace, excellent spa and leisure facilities and gorgeous food will make sure your stay is a most memorable one, as four fabulous restaurants can be found at the hotel. Blakes, our fine dining restaurant headed by Chef Ben Nicol, so you can be assured you’re in the very best of hands.

Best Western Plus

The Connaught Hotel & Spa




Hotel advantages

  • Restaurant
  • Indoor pool
    Indoor pool
  • Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Onsite laundry
    Onsite laundry
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Guest reviews

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based on 3594 guest reviews
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Solo travel Solo travel
Sleep Quality

"Excellent, as always"

cokers, High Wycombe, United Kingdom 14/12/2020

We have stayed at this hotel for over 20 years and it just gets better and better. The management and staff are very accommodating. The food is always excellent and the rooms very well presented. The hotel is only a short walk from the town, the gardens and the sea. We also love the leisure area. You will not be disappointed if you stay here.

"Fantastic Find!"

kirstyjenkins, Bournemouth, United Kingdom 13/12/2020

Had one night here for a meal and bit of a Christmas treat. Absolutely delightful hotel - lovely lounge areas. We sat by the fire downstairs which was delightful. We ate in the brasserie & the food was amazing. Breakfast also great - great value & perfectly cooked. We had the Orchid Suite. Stunning. Great room, great bathroom & lovely balcony. Cannot recommend this place enough!

"What a lovely place to stay"

User 13/12/2020

Just arrived home after a lovely 2 night stay it this hotel. Wanted to stay longer but they are only opening a limited time at the moment due to COVID-19 . The staff here are super friendly and considering what is going on they manage to stay cheerful, friendly and cannot do enough for you. Everything that we asked for was dealt with super quickly and in a positive way. I used the spa during my stay and has a lovely massage. We used the Brasserie restaurant on both nights, the food was lovely, not fancy but tasty and reasonably priced, I definitely want a return trip.

"One night visit just before 2nd lockdown"

Richiegod2003, Herne Bay, United Kingdom 15/11/2020

Very nice stay at this hotel, Staff were great, food excellent & hotel facilities & spa/pool ticked all the boxes. Nice refreshing swim before breakfast which was lovely. Rooms were ok, comfy bed but a little of a shock coming from a King size to the hotels double bed!! but we survived one night!!

"A wonderful hotel"

User 10/11/2020

This hotel was amazing!! We stayed in one of the executive rooms which was enormous and had a beautiful balcony for us to sit out. The breakfast was yummy with lots of fresh local produce and there was lots of variety and choices. The spa was an added bonus and was so peaceful. The staff were all so helpful and especially the housekeepers. It was just a beautiful place to stay. We will definitely be going back

"Value For Money"

fordy0608, Bristol, United Kingdom 06/11/2020

Due to COVID we had to cut short our stay but we were not disappointed with this place. Staff on arrival were friendly and explained everything that we could or could not do due during our stay. Our room was spacious with a lovely comfy bed and a large walk in shower. Breakfast was served in the restaurant and there was plenty to choose from. Leisure facilities were open but you has to book a time to use the pool due to social distancing etc. Treatments were still available if required. Overall good value for money.

"Mrs Dunlop"

User 05/11/2020

Excellent choice of hotel for my solo break and the PERECT location, especially the beach walks, restaurants, shopping. Hotel swimming and spa were spot on and very clean. The staff were very friendly, helpful and nothing was a problem. A big thank you Connaught Hotel

"Weekend getaway"

synnott4, Gosport, United Kingdom 02/11/2020

Popped away for a short getaway before the second lockdown. We stayed in the lodge suite. Room was clean and tidy and of good standard. We ate in the restaurant, food was a Halloween menu and was excellent. We will be returning

"Relaxing and Covid safe"

veemij, London, United Kingdom 02/11/2020

Our stay was for 3 nights and we selected this particular hotel due to the fact that it offered a swimming pool and hot tub in this Covid period. It was definitely great move. Check in (and check out) was quick and needed minimal face to face contact. All staff were friendly and helpful..and were all masked up. The WhatsApp service that the hotel provided was EXCELLENT with requests being dealt with promptly and with a personal touch. (On an evening when I wasn't feeling up to eating much, I requested toast and butter and this was provided quickly, albeit without a knife). The hotel kindly fixed it that we have a fridge, even though I was told over that a fridge couldn't be provided. Fresh towels and toilet rolls could be left in bags outside the room if you don't require housekeeping. The room itself, although dated with the furnishings, was clean and comfortable. I booked a superior double room and there was ample space and a decent sized TV screen for us to watch when we wanted a relaxing evening. The bathroom was a no frills one (for a 4 star hotel) but it was clean. Our room was right by the lift/elevator but apart from a bit of morning noise, we had no complaints. Our room looked onto the terrace but as the weather was rainy and dull, we couldn't appreciate the terrace first hand. What we could appreciate was the great pool. It was deeper than my local leisure centre pool at 1.7m and if you're not a confident swimmer, the sudden slant of the pool's surface may take you by surprise. Confident swimmers will appreciate the depths. The hot tub was not as bubbly as I have experienced but it was a great size. With Covid rules, only 2 people were allowed at any one time. This makes for a personal hot tub session if you're with your partner! A one way system ensured more safety. Changing rooms were clean. We were kindly gifted with a complimentary glass of wine for my partner's birthday so we were able to sample the brasserie. Staff again were friendly and helpful. We would have definitely visited the brasserie if we had more time but it was comfortable and inviting. The only downside for me was having to pay for parking in the hotel car park when I was a guest at the hotel (£8 per night). My partner and I really enjoyed our stay, especially as the hotel was not far from the town centre and Bournemouth pier itself. A great choice for anyone visiting Bournemouth.

"Anniversary weekend away"

User 01/11/2020

We got to the hotel on Thursday 29th October, when at reception lovely customer service was explained everything in detail, and all through our stay was fanstanic nothing was to much trouble for the hotel, from breakfast to evening meal, breakfast there was always loads offered plenty to eat, all through the hotel was hand sanitizers, we were away for our anniversary and on Saturday night they put a candle on the table my husband had ordered bottle of champagne it was just over welming at the end of the night they brought, a plate out with happy anniversary on in chocolate with a bit of choc brownie on just made our night, if there was a small thing I would say was the bed in our room was very uncomfortable and the room was small but apart from that a superb weekend and will be returning in the future. Thank you to all the staff for helping us.

"Refreshing short stay"

Nathan W, London, United Kingdom 27/10/2020

I quite enjoyed my stay here. The hotel does well for its price bracket. Rooms were clean, and it was nice that you could chat to reception via whatsapp. Unfortunately there are some works currently going on next door, but it really didn't affect me at all. The hotel is in a decent location too. A short walk from pubs, restaurants, shops and the high street. The breakfast was good I thought, with the option to pick and choose what you want. And the staff at the restaurant were very friendly. I decided to use the Spa for a massage which was very professional. I was surprised at how relaxed and fresh I came out of that. Would recommend.

"4 night stay September 2020"

User 24/10/2020

Six friends we had an excellent stay. Covid dealt with extremely well. Bar/restaurant Manager and his staff extremely friendly and professional. Restaurant food exceptional under current circumstances. Breakfast very good. Gin o'clock well attended. Rooms very clean and well managed with fresh towels etc. when requested. Would definitely recommend this hotel to friends especially during these strange times.

"Few day stay over "

User 18/10/2020

Couples stay over, great location for visiting city Centre or the beach, relaxed hotel, with pool Room okay, nothing special, I know realize 137 sq ft is not big to stay a few days as a base Staff are very engaging and nice, hotel needs abit of updating - kick of paint and cleaning the roof windows which hang with dust These are difficult Covid times - staff were very helpful and accommodating Breakfast was excellent, large choice and very well done - top service Thank you to all the staff, pleasant service, just a bit limited

"October 2020"

User 17/10/2020

Stayed in the Lodge for 3 nights a good size room and very clean Pool and Jacuzzi were brilliant not crowded Staff friendly and helpful The bar area was warm ,cosy and a good selection on the Gins Easy access to the Beach and Town

"Lovely hotel"

JoannaR936, Eastbourne, United Kingdom 17/10/2020

We had a great 4 night stay here The staff are well trained and customer service levels are high Good sized pool and jacuzzi Everywhere clean and Covid compliant Breakfast - good quality food and well cooked

"Mr m Gregory"

mikegeuro, Manchester, United Kingdom 15/10/2020

Basically if you want overpay for a room then this hotel is definitely for you , had dinner in brasserie , overpriced , food Luke warm , hand cut chips are frozen chips , butter was frozen and had to sit on it to make soft , bread roll was red hot though , but that's an old trick of microwaving stale bread to make it appear fresh , wines average and overpriced , brasserie tables no tablecloths , how easy is it to make somewhere look nice ! staff are nice though . In a nutshell a typical English hotel with no atmosphere and everything seriously overpriced , doesn't deserve custom and I will never return, you can get better rooms and food ( not frozen pre packed heated in a microwave ) in plenty of places , Best Western , nothing best about this one I'm afraid

"Great stay"

Aby1965, Harlow, United Kingdom 13/10/2020

Spent a lovely few days at the Connaught Lodge. The room was good value, the staff were excellent and we felt very safe as the Hotel really has got a handle on Covid precautions and distancing. In particular there method of contact whilst you are checked in is by using What's App, no need to visit reception for anything, just send a message, the system is brilliant quick communication for everything from booking a table for dinner to booking a swimming session. A special mention to all of the waiting and Bar staff who went out of there way to make the experience enjoyable. We were frequently looked after by a lady called Marta who worked so hard, your business is fortunate to have her. Thanks again.

"Lovely place to stay!!!"

Fanth69uk, London, United Kingdom 13/10/2020

We love this hotel, very comfortable, very clean and the staff are brillaint. This hotel have done alot to ensure Covid safety, plenty of hand sanitisers everywhere, social distanced tables in bars and restaurants and every morning we got a message on whatsapp to reply back to them if we needed anything for the room, tea, coffee, towels etc and they would leave them outside our door in a bag. This hotel have made covid restrictions easy to navigate and still keep their guest safe. I recommend this hotel.

"Our stay"

Lucy679, Blandford Forum, United Kingdom 13/10/2020

One night stay here with a friend, we booked a twin room, the two beds were extremely close together, but this wasn't a problem for us. Room was nice, clean and spacious. We ate dinner in the restaurant, amazing food and service! The staff were lovely and hardworking a real credit to the hotel. Breakfast in the morning was okay however obviously cooked and then re-heated which was a shame. Overall a lovely stay and close to Central Bournemouth. Yes I would stay again.

"Excellent food and staff"

ACalpevillaowner, Henlow, United Kingdom 12/10/2020

My wife and I had a balcony overlooking the courtyard and we were able to use it. The bedroom was a reasonable size but there was no fridge (although we did not need it). The food in the restaurant was excellent, as were the breakfasts. The staff were extremely helpful, thoughtful and attentive-a credit to the hotel. The position of the hotel is convenient for walks along the cliffs and it is easy to walk into town, although there is a climb back! If I were in Bournemouth again, I would definitely stay at this hotel. We did have a problem with turning on the TV but a staff member came to fix this within 30 minutes.

"Not the best!"

60Sealover60, Chichester, United Kingdom 07/10/2020

I booked here for 2 nights as it was close to the beach and town. A short walk to both. On arrival we couldn't get in to the car park, so we ended up parking in a public car park.. not ideal as it said there was parking on site. The reception looked very smart but we were directed to the Lodge next door. This looked ok on the outside but is a bit tatty inside. The lift is the smallest I have ever seen. Only just enough room for 2 people and a couple of bags.. There was a strange smell in the corridors, I'm not sure what it was. THE ROOM - Our room was ok for the price. The 2 single beds I had requested were pushed up together, not ideal as I was travelling with a friend, not a partner. Not a lot of room to seperate them either. One of the beds was so close to the bathroom I could hear everything :-( Very little tea and coffee in the room, 2 milks for 2 people.. a bit mean, I thought! No lock on the bathroom door which might be a problem for some.. we managed though. The toilet did not flush very well.. to get rid of toilet paper you needed to flush 7/ 8 times. The shower was very poor.. absolutely no pressure at all, just a dribble! BREAKFAST - There seemed to be a good selection of food on offer. I ordered fresh fruit and yoghurt, a small cooked breakfast and toast. I had been eating the fruit for about 5 minutes when the waitress turned up with my cooked breakfast! She stood there just waiting for me to move my bowl with the fruit in, which I did in the end and she placed the plate in front of me!!! So I held the bowl and finished my fruit while the cooked breakfast got cold! I have stayed in many many establishments over the years and have never had my cooked breakfast served until the other course has been cleared. The breakfast itself was obviously pre-cooked and kept warm as it was dry and not very nice. The toast was lovely chunky bread so I was happy with that. Overall not worth the £14.50 if you didn't get it included with your room. The area around the hotel is not the best. A lot of homeless people begging. We saw some sitting on a wall eating what looked like leftover breakfast out of Chinese takeaway containers.. maybe one of the many hotels/ b&b's are helping them. The pool was lovely though, we made good use of that. I liked the Whatsapp messaging. Very quick response. Service in the restaurant was very slow but the food was ok. Ended up staying an extra night because it was convenient. Wouldn't stay again though

"Disappointing compared to expectations"

User 05/10/2020

We stayed in a classic double room for 4 nights at The Connaught. In terms of location, we were close to the seafront (5-10 minute walk to the beach) and reasonable walking distance to the town, too. The free parking was a bonus. From the photos, we were expecting a more luxurious stay at a modern spa hotel. While the hotel bared some resemblance in terms of decor, the quality was much more run down in reality. The wallpaper and furnishings in the hallways of the hotel were scuffed, the bedroom was cold and dark and was in need of a good deep clean. The essentials (bedding, towels, shower) were cleaned to a good enough standard but there was a lot of dust by the sides of the bed, on skirting boards and under the extractor fan in the bathroom. We did spot a dried blood stain under one of the pillowcases. We didn't go to the restaurant but did visit the gin bar which was lovely - the drinks were reasonably priced as well. While the spa was closed we did visit the pool and jacuzzi which was nice. Breakfast at the hotel was cheap but you get what you pay for in terms of quality. The service wasn't great as we waited 20mins to sit down. All in all, the hotel was ok but I would say it is misleading in terms of advertisement. We paid £400 so not too disappointed by the value. However, had we stayed the week before it would have been £700 and had we had paid that, I'd feel a lot more frustrated.

"Afternoon tea"

Patrice114, Bournemouth, United Kingdom 30/09/2020

Had the best afternoon tea this lunch time. Everywhere felt covid safe. I had the gluten free which without doubt was the best I have ever had. The regular one my friend had looked equally as good. Both with fresh from the oven scones. The staff were friendly and efficient. In these difficult times it was a lovely treat. Thank you all.. Would highly recommend


User 27/09/2020

Nice clean hotel excellent food and good service. Nice pool and jacuzzi. Wish we had booked for a massage in the Spa as it was very busy and we couldn't get an appointment. Beach and the town are only a 5 minute walk away. Good location

"Connaught hotel"

Millerscroft, Leek, United Kingdom 26/09/2020

A very good experience. The hotel is comfortable, very clean and is situated well for Bournemouth town centre and the beach. COVID measures were in place and adhered to. The restaurant was good with a good selection of delicious meals. The only minus was the tight parking bays.

"Connaught Hotel , Bournemouth (Best Western)"

User 25/09/2020

Lovely Hotel very friendly staff easy access to beaches rooms are refurbished , spotless , nice swimming pool and spa Breakfast and evening meal were very good value and great choice lovely outside seating area and plenty of rooms inside too

"Nice hotel"

annieWestMidlands, Birmingham, United Kingdom 21/09/2020

This hotel is in a good location, especially for the beach. We booked a room with a balcony on the top floor.The room itself was quite small,but furnished nicely.The balcony was small. The only issue was that one of the floor tiles was loose. We used the hotel bar the sat outside which was pleasant. The hotel pool was good situated on the ground floor. There are lots of places to eat within 10 minutes walk. Hotel car park is small, but we managed to get a space.

"Lovely friendly hotel"

User 21/09/2020

Great rooms, friendly and efficient staff. Our room was great and very clean. The hotel location is perfect both close the beach and town centre. Breakfast was excellent with a great choice. Overall we had a thoroughly enjoyable stay.

"Another great stay at the Connaught..."

trebor88, Brighton, United Kingdom 21/09/2020

I had a lovely room in Connaught Lodge, which is quieter but right next to the main hotel and all its facilities. Food was excellent as always, Staff polite and helpful and working hard at Covid19 prevention measures. Other guests were patchy in this respect with some not seeming to be bothered at all.


moraydave261, Cullompton, United Kingdom 20/09/2020

Location fine, 10 min to town. Did a good job with Covid precautions. Over all hotel clean and nice bar area. Breakfast was very good. Lot choice and staff worked hard in service. Room was ok a bit tight in some areas. Parking can be tight so a tip - if to book in at 3pm get there 2:15pm to make sure get a space. So all good in most part apart from the en-suite. Was very small ( can stand in middle with hands on hip and both elbows touch walls). My wife had a few bruises due to lack of space. That was the main let down but if can get better room may be ok. Well done to all the staff there.

"Almost Perfect"

DiscoandGertie, Birmingham, United Kingdom 18/09/2020

My Partner and I booked for a two night stay bed and breakfast stay on Monday 14th and Tuesday 15th September. The hotel is lovely and the staff absolutely excellent and we thoroughly enjoyed our stay. Located a 10 minute walk from the beautiful Bournemouth beaches this is an ideal base to explore the coastline. Our room was clean and adequate with a lovely balcony enjoying the sun from early morning until early evening. All the room facilities were modern and clean with a walk in shower (no bath). The bed was large and comfortable and there was good access to the room from either the lift or stairs. There is an excellent choice of breakfasts and the portions were ample to set you up for the day. We tried the full English and porridge and both were delicious. The service throughout the hotel was first class, particularly from the head barman. I wish we had remembered his name as he deserves particular praise, but we were enjoying the gin happy hour (between 5pm and 6pm) which is a wonderful offer of just £4 for a gin and mixer with a huge selection of gins to choose from. We also sampled the afternoon tea which was substantial and really tasty. Now for the small areas that stops the hotel getting a top drawer 5 star. Firstly our room, number 56, was located right next to a large metal ventilator pipe on the outside wall. Unfortunately this meant we had to listen to a constant rumbling through the night like a thunder storm or lorry outside. I think this would only be a problem in room 56 on the third floor so I'd probably avoid it. Secondly, I think that the hotel is suffering more than most from the social distancing regulations. On entry the door is split in two showing "check in" and "entry" however the "entry" lane is also the "exit" lane from the other direction, so far from ideal. Fortunately we came down for breakfast at around 8am on both mornings and were seated quickly. However on leaving the dining room the queues entering wear too long and far too congested, on Monday they headed out into the main foyer which as I've already explained is narrow. Someone from the hotel should have been marshaling the queue or even directing patrons to another part of the hotel. I'm sad to say that under the current climate this was unnacceptable. That said, in every other way the hotel was wonderful, and we had a lovely stay, with great food and excellent service. I would only suggest that management get a grip of the peak time breakfast queue and then we would strongly recommend the Connaught and would definitely stay again.

"The best in Bournemouth"

Scottie2404, Bedford, United Kingdom 16/09/2020

We have been coming here once or twice annually fir some 10 or more years. We have seen the hotel change over time and always have a stay to remember. Attentive staff and comfortable, clean rooms and covid secure. We will be back and continue to enjoy their great hospitality.

"Lovely Stay"

User 16/09/2020

During our long weekend in Bournemouth we stayed at this lovely hotel, in the lodge side. The staff were friendly and welcoming, the afternoon tea was lovely and the service was superb. Thank you for making our holiday lovely, we will see you again.

"Great relaxing stay"

rydale66, London, United Kingdom 15/09/2020

we stayed here for 2 nights to make the most of the late September sunshine by the sea. The hotel is 5 minutes walk from the front, nice bar and restaurant area and good food. Rooms and corridors could do with a little updating, but we had a great stay and everywhere was very clean, would definitely stay again.

"Lovely Hotel and near sea"

213dib, Exeter, United Kingdom 14/09/2020

We thoroughly enjoyed our stay. Staff were most helpful and friendly and loved the gin deal. We eat in the Brasserie which was excellent and would definitely stay and eat there again. Plenty of parking spaces and walkable to sea. The parks are beautiful and well worth a visit and all within walking distance.

"Great hotel "

petesartain, Melksham, United Kingdom 10/09/2020

Nice hotel rooms very clean Staff excellent Breakfast excellent Pool excellent Area of hotel grubby , not fault of hotel , Bournemouth council Room a little on small side very nice Bournemouth itself very disappointing, lots of people sleeping rough, begging for money. Dog mess on the pavements and litter everywhere

"So much potential - Very little effort"

RMJOC, Swanage, United Kingdom 09/09/2020

Now let me explain a little about the background of my review, the hotel is full of potential everywhere (gym, spa, restaurant, bar) but unfortunately I was unable to use any of these facilities, due to having a spinal fusion operation the following day, and had to isolate ahead of the procedure. Because we knew we were going to be confined to our room, we booked the best room with whirlpool/jacuzzi bath. This is one of their 4 suites in the hotel and the only one that has this feature. So I was a bit upsetting to find out after we had spent 30 minutes running the bath that the jets didn't work. We contacted reception and they very promptly sent someone up, he proceeded to press the same buttons we had and then left saying he would be back in 1 minute. 40 minutes later I called reception to find out what was going on and they said someone would be up shortly. 25 minutes later I decided to visit reception myself, apparently the only person who can deal with it (the duty manager) is working in the bar and he is very busy so he will be a while. So by this point I've been in my room nearly 2 hours, still can't use the jacuzzi bath and now I can't even use it as a normal bath because at some point that evening the duty manager will visit my room (needless to say, I complained there and then that this wasn't good enough). Luckily after about 15 minutes the duty manager called and said that they couldn't fix the bath, so they would refund 25% of the booking fee. Also as I had to leave the hotel very early to head to hospital, he even offered to open hot breakfast 10 minutes early for my partner to eat, I wasn't allowed unfortunately. The duty manager was extremely helpful, but every other part of my experience at the hotel was quite the major let down. And then there are all the small details listed below that makes the hotel seem quite rubbish given its price tag. Bath robes fraying Bath jets not working Bath jet caps broken and sharp Cracked tiles on wall around window Toilet didn't flush properly Worlds oldest table fan Plug sockets in useless places Extremely poor communication Tight parking spaces @ £8 per night This review should only be taken as my experience as there are ma y facilities in the hotel I was unable to use.

"First visit after Lockdown"

Almost-in-the-chair, Weston super Mare, United Kingdom 08/09/2020

Relly impressed with the way the Hotel has taken onboard the mechanism for operating to reduce the risk of Covid. Easy checkin and check out process and spotlessly clean room and sual high standard of comfort in the room. Breakfast was now table service instead of the previous buffett. Cooked Breakfasts were hot and tasty. Slow service but very chilled as was in no rush. Just need to remember to order everything you want. Cant wait to return.

"Connaught be beaten"

User 07/09/2020

Believe the reviews, this is a great hotel. Easy check-in/out. Smart, functional, clean room. Friendly bar staff. Tip-top all over. Now though a word of warning if you are using the pool. The pool itself and its surroundings are fine. The pool is quite long and deep; perfect for a proper swim but beware the steps into it. The bottom step is not a step but a slope, not easy to see and very easy to slip and fall backwards causing injury. Otherwise a lovely sunny stay in Bournemouth and we will stay here again if visiting again.

"First visit to Bournemouth for 30 years!"

RugbyMan52, Dewsbury, United Kingdom 04/09/2020

A good hotel within a few minutes of the beach and town. Area could have been better but Bournemouth seems to have the same problems as many towns and cities in England. Staff good and welcoming - an asset to the hotel. Balcony room ok - a bit small, thin walls but didn't have any real problems with noise from other guests who probably realised they could be heard. Bathroom cramped - large bath but walk in shower would suit the space better. Not much of a view from balcony but nice to be able to open the patio door for air. No fridge in room but we knew that. Tea and coffee replaced on request and same with room service, towels etc which worked fins. Air con available if needed. Excellent breakfast apart from the long wait a couple of times - more staff needed. All your food seems to come at once which is a bit strange! Tables left uncleared because of staff working hard to serve others. Evening meal - decent choice, really well prepared and hot and tasty. Bit of a wait for food and forgot a side dish once but glad we chose half board. Felt very safe in hotel with most visitors following mask rules and sanitiser available. Only one lift for both staff and guests which wasn't great. Car park small but got parked ok but left car for rest of week - preferred to walk and use bus. Beach superb with long walks. Town had changed and not as good as it was. Overall good visit and would return some time. I would return to the hotel and did enjoy the stay thanks to the hard work of the staff.

"Great service as usual"

User 02/09/2020

We have stayed at The Connaught a number of times over the years but were unsure of how it was going to be due to Covid-19. The hotel answered all questions we asked and the staff & Management could not do any more to make us feel safe. All the staff wore masked & gloves and the room service was arranged so no contact was made between them and us during the stay. The Hotel was spotless in the rooms and public areas and we will have no concerns in booking another weekend break soon.

"A wonderful stay!"

User 01/09/2020

My girlfriend and I had a wonderful stay. The beds were really comfortable, the staff were very helpful and room service was incredibly quick and efficient. Lovely bathroom and the upgrade is definitely worth the cost!! Whenever we go back to Bournemouth, we will definitely be going back to this hotel!!

"Lovely hotel, well situated, friendly staff and good facilities."

User 01/09/2020

Lovely hotel, well situated, friendly staff and good facilities. Breakfast was very good with excellent choices and service. The Gin bar is epic and well worth a visit. Parking can be difficult later in the evening.

"Mr & Mrs Perry"

228MarkP, Bromley, England, United Kingdom 31/08/2020

Excellent stay as always ,, food drinks ,staff and room,, lovely welcome and all done with such professionalism under such circumstances ,,welcome done to you all ,, look forward to seeing you all the Xmas break.

"Good location, everything else average."

lukemU2559FR, London, United Kingdom 27/08/2020

My girlfriend and I stayed here for 3 nights. The first nights sleep was reduced to about 30 minutes because of an electrical fault in the AC, also being placed next to a lift meant noise from passer-bys. Breakfast over priced @ £15 p/p. Location pretty good, 10/15 min walk to the pier. Quite pricey for what it is. Barman (forgot his name, mid-twenties) was brilliant.

"Short Break"

NickB350, London, United Kingdom 26/08/2020

Booked a quick two night break at The Connaught Hotel, booked a room via, and we had a room in the Lodge, not main hotel, which was fine and right next door, no problem at all. If you don't book direct with Hotel you have to pay £8 a night parking, we had no problem parking as we arrived early but it did seem to get very full by evening, I understand there are a couple of local car parks to use. Room was fine, huge bathroom, and as a base the hotel is great, within an easy walk to the beach, 5 mins, or the town Centre 10-15 minus away. We didn't use any of the hotel facilities but a big mention to all the staff who were working really hard and in a new way under then Covid changes, one morning we queued for breakfast, only about ten minutes, and only because everyone turned up and once, I thought the staff working at breakfast did a great job, well done to them. Would I go back, yes, location is brilliant.

"Nice hotel"

User 25/08/2020

The hotel is in a great location! About 5 minute walk to the beach and 10/15 minute walk into town and restaurants. The hotel is nicely decorated and very modern. Parking is a nightmare! Wouldn't recommend bringing a new car. Cost £8 a day to park. On the last day the receptionist told us we couldn't park there any longer than 1pm, however could park on the road for FREE! Very annoying that we could have saved £40 and probably got safer parking. The spa was lovely! If you look in advance, you can get 20% off certain treatments on certain days! Our massage was amazing and the lady was very nice! We used the pool everyday in the evenings! Had to make bookings for the pool but was plenty of availability on the days and times we wanted. We had an issue one day where I went down to the pool about 15 minutes before my partner and when we got to the pool the receptionist was no where to be found! He waited at least 10 minutes but no one turned up. We were told on the day before not to just go through as they needed to check us in on the computer and give us towels! Very frustrating and the same thing happened when we went down on the last day to book a last minute swim - no staff anywhere. Wasted 20 minutes of our last day waiting to make a booking and had no apology from the main hotel reception when we spoke to them! Breakfast was nice! However, we attended Monday, Tuesday and Wednesday in August but didn't seem to get a discount for the Gov scheme. The food was nice but is not organised very well. We ordered one plate when they first seated us but didn't realise that this was all you get! Then they never returned! We tried to get their attention to order some more food but always avoided us and were running around after bigger tables. £14.50 for one sausage, one bacon, one hash brown, some beans and scrambled eggs is crazy! We would have at least wanted a yogurt or some cereal as well or even just had the option to ask for more! The wall are very thin between rooms in the lodge. We could hear EVERYTHING that was going on in the room next to us! Not really what you expect from a 4 star! It wasn't bad during the day but when you're trying to go to sleep it's very annoying! Overal, it's a lovely hotel but like everywhere there is a few things that could be improved! We would stay there again!

"Nice summer break"

Jez D, Gravesend, United Kingdom 24/08/2020

We came to stay here as a couple and we have had a lovely time. We booked a suite and it is spacious. I do confess the doors to date the room and the bathroom is too small but otherwise the bed is very comfortable and clean and all you would hope it to be. It is nice to have a safe in the room and we have enjoyed the friendly staff. The hotel takes covid seriously and there is lots of provision for keeping people safe and well. The car park is small but we liked getting a reserved space with the suite and I would recommend getting parking sorted in advance. The hotel is near the town and easy to walk to however, be warned the walk is VERY hilly!! Food has been lovely, the trip has been relaxing and with a few small Improvements 5 stars was possible!

"Unexpected Staycation"

639alistairc, Motherwell, United Kingdom 23/08/2020

We stayed for seven nights in a balcony room and having air-con included was a godsend; we also enjoyed the option of sitting outside. The staff were extremely helpful and friendly and couldn't do enough for you. We enjoyed our breakfast every morning and any criticism regarding breakfast in previous reviews is, in our opinion, nitpicking. On the whole, a great hotel, in a great location, complimented by excellent staff. Would definitely stay again!

"Two, one night breaks with spa treatment and dinner "

978julieb, Horsham, United Kingdom 20/08/2020

Hotel staff efficient friendly all adhering yo social distancing rules. Hotel clean. Bed very comfortable. My complaints would be bathroom (toilet) is jammed in to a small area. Room far too warm no air con (a fan would be great) Really great nights sleep, breakfast fab. Apart from things which can't be easily changed and are really personal taste I feel the hotel gets 4/5 in my view. It's close to the sea, easily accessible to the town definitely worth a stay and I think we will be back for another stay. Enjoyed it immensely.

"Short staycation"

Miles K, Helston, United Kingdom 19/08/2020

We booked this hotel for a short break after our flights abroad were cancelled. Communications from the hotel before arriving were good and the position was close to the town and beach while quiet. Our room was fine, a good size and very clean. Covid requirements were clear and good throughout. This did have an impact on the spa facilities being unavailable but not anyone's fault. Staff were friendly and tried to meet any request. Breakfast was a good selection but hot options had been kept under warmers.

"Weekend Break"

lindseyc459, London, United Kingdom 19/08/2020

Stayed at this hotel 16th to 19th August 2020. All staff were friendly and hardworking. Booked a superior room and although great size, room was a little tired, especially the bathroom. Could definitely do with some updating and definitely need to get rid of shower curtain and install a more up to date shower. During these unprecedented times with Covid, staff were so nice but management need to improve decor overall. Only had breakfast on the day we left and again must mention how hard working the staff were, nothing too much trouble but the food was mediocre at best. On a last positive note, the Gin O'clock hour seem to be a big hit with all guests and for a first timer like myself, the gin menu was extensive and staff knowledgeable of what to try!

"Let Down By The Breakfast!"

Lisa L, London, United Kingdom 19/08/2020

I booked this hotel as a trip for my partners 50th Birthday. The hotel itself despite the outside appearance was really lovely inside. The hotel was very clean and tidy. The room was great and the bed was very comfortable. The staff were extremely courteous and helpful we had a problem with the radiator being on full in the bathroom and while we went out the problem was fixed. Overall I would recommend this hotel however if I came back I would not book breakfast. The food was lukewarm and dry as if it had been sitting around for a while. We left hungry as a result of this which meant we had to eat elsewhere.

"One night stay at Connaught Hotel - Bournemouth"

User 18/08/2020

Very central Hotel close to beach etc. Reception very modern and tidy. Cleaniness not very good - thick dust on top of wardrobe and top of picture frames and found an old plastic knife under bed! Breakfast very good

"Ok ish"

User 14/08/2020

Stayed for 2 night break. Arrived late evening and had problems with the room key. Tried reception but there was noone around, when we did find a member of staff they were very unhelpful and no customer service. The room was ok, bit tired. We thought we had breakfast included, but we didnt 12.50 for breakfast was bit steep considering it wasnt very warm or very nice. We used the spa facilities which were lovely but found the chloerine far to strong and burnt our skin. The prices at the bar are quite steep. The hotel has so much potential and is in walking distance to the beach, shops and restaurants. A bit of tlc, customer service and more reasonably priced would defo make the hotel a better place.

"Short break birthday treat"

Journey753662, Sanderstead, United Kingdom 12/08/2020

Stayed for a short break with the kids. Main points. Lodge suite. 1. Really shouldn't be rated 4*. Dust in the bathroom and dated decor with fittings hanging off the shower. 2. Most staff miserable and not welcoming at the reception. 3. Sofa bed in the room was terrible and although it said it should only be for kids our 7 year old couldn't sleep as the springs were so uncomfortable. Had to ask for an extra duvet for her to sleep on. Also the pillows were awful, cheap and uncomfortable. 4. Staff were surprised at us turning up for breakfast at 7 & definitely not 4* service. Understand that Covid has changed how things are done but really badly organised. 5. Location, although close to the beach it's not an area I would choose to stay again and definitely not this hotel, lots of unsavoury characters and didn't feel safe in the evening. We are not picky by any means but paying nearly £200 a night you expect basic things from a 4* hotel. I would stay in the premier like we have done previously.

"Pictures do not match - old and run down"

User 11/08/2020

This was a genuinely bad experience. The rooms were dusty, old and did not match the price of more than 100 pounds per night. It is not a 4 star hotel. We had to wait in the heat for 40 minutes to get our room, and when we did it was old, dusty and had a certain musk I would like to forget.

"Great location"

User 09/08/2020

Two night stay at the single room. Comfortable as it can get in a small room. Pleased with a desk as I was able to do some work. It's a nice comfortable hotel at a really great location. Only downside was breakfast. Super old fashioned breakfast and not very nice. It came with my room deal, but I would certainly not pay extra for it.

"Staycation at its best!!"

Lisabaker11978, Borough of Brentwood, United Kingdom 09/08/2020

We and three other couples stayed at The Connaught for a weekend. We were celebrating 3 birthdays and 20 years of friendship. The hotel staff were at all times extremely considerate and helpful, very polite and friendly. Three of our rooms were standard, they varied a little in size and decor, all were very clean and comfortable. The Superior room had a larger bed, a small balcony and a little more space. The only thing missing as far as we were concerened was a fridge! But when we requested an ice bucket for our celebratory bottle of champagne we were given one straight away. We chose the bed breakfast and evening meal package. The food was excellent and if we decided to choose from the A la carte menu we were only charged the very small difference. I would definately stay at The Connaught again and would recommend it.


elsondave18, Lanzarote, Spain 06/08/2020

Just like to say what a lovely 3 days we had at this lovely hotel. Just can't thank the the staff they were so good. Any thing they could do for you was no trouble. From Maria the manager to the bar staff the lady in the spa and all that service for breakfast just like to say thank you and I would recommend this hotel to anybody. And the food in the restaurant in the evening was absolutely lovely that happy hour on the gin bar what a great idea

"Good hotel "

Robert3856, Surrey, United Kingdom 05/08/2020

Stayed at the Connaught Hotel for a few days.  The room (9) that I had was  nice and spacious and had a nice balcony. The room had a nespresso machine and a Kettle.  I went down for breakfast on the Saturday and the service was awful. After that I only went down to breakfast on the day that I left and the service was much better.  All the staff were friendly and helpful.  When I say that I am of course including all the boys and girls that we do not see without whom the Hotel would not run so smoothly. Particular mention should be made for the Maitre D Hercule, message to Management look after him he is good. I mainly ate in the bar and the food was delicious  Part  of the Hotels Covid procedures is that they service the room after 3 days of your stay. Also they do not have China cups they have cardboard reusable ones. I read this and brought my own china Cup from home  I will defiantly be back at the Connaught Hotel again. . 

"Good one night stay "

User 02/08/2020

Only stayed a night in a single room that was booked pretty last minute and was a fair price compared to what other places were charging. Key observations: - room was larger than I was expecting with a good size en suite shower room. To be honest I think some hotels would have sold it as a “compact double” or similar - breakfast is currently table service and I had it outside. Pretty good overall although it'd be useful to have bigger glasses for drinks (especially water) - I was able to store my bike inside a secure area - due to interpretation of Covid rules, the hotel can't store bags pre or post check in. I don't think this is listed on their website and is different to how other places have implemented rules. The receptionist did let me know when my room was ready and I checked in about 80 minutes early - the room was very very warm. A fan was provided

"4 Day Break"

lorraineo15, Stoke-on-Trent, United Kingdom 02/08/2020

Stayed at the connaught for 4 nights, excellent hotel all the staff work extremely hard, the chief barman sorry did not get his name did an excellent job very cheerful also very helpful and polite in serving the breakfast the next morning. Breakfast was very good also the steak in the brasserie was very nice just missing a few little extras like mushrooms and onion rings it was little plain with just tomatoes on the side. Only one very small issue was the parking this is not great very tight spaces and quite often if go out for the day cannot always park when you return, it was free during our stay but heard that you normally have to pay 8 pounds per day which is ridiculous as the hotel is quite expensive so the parking should definitely be included.


gregorynortholt, northolt 02/08/2020

I stayed at the Connaught hotel for the 3rd time , and went with my friends Mr and Mrs Shinde and their two children who were 12 and 8 years old. We had a wonderful time and and the rooms were exceptionally comfortable and had all the amenities. We stayed at the end of July, however there was no air conditioning in the rooms , so the room at times was a bit hot. For breakfast however there was a queueing system and unfortunately no one to greet people when queuing. The food in the restaurant was excellent and we celebrated the younger child's 8th birthday there, the fish and chips is excellent. Once again i re-iterate the whole experience was wondeful, except for perhaps the breakfast, and it would appear due to the current pandemic, that there was at times a shortage of staff on hand to serve it. The reception staff were amazing and it was a beautiful 5 night stay . Overall it was a great experience and the hotel is only 5 minutes walk to the seafront. Staff were exceptionally helpful. Should you need any assistance please ask for Maria Ruiz who has been working at the hotel for 22 years and is always on hand should anything untoward occur. A thoroughly invigorating, wonderful experience.

"Standard hotel to be honest "

922mairead, London, United Kingdom 30/07/2020

I would rate the hotel 3*s. The pool and massage/ spa were great and my favourite aspects of the hotel. Thought the bar was a bit expensive for what it was, but the Marston's smooth was good. We didn't get to try out the food and due to the pandemic cannot store luggage at check out. The manager on duty, was attentive and listened to our concerns. Would recommend for short stays but for longer stays may be worth investing in a slightly better hotel. Also was clean which is the main thing and great location wise.

"Short holiday in Bournmouth"

User 29/07/2020

Considering that the hotel had only just opened following lockdown, everything was up to speed and working well. The systems they had in place were efficient and provided a good standard of service. There was a limited menu in the restaurant but what there was was of good quality, properly cooked and well presented. Room service was excellent considering the requirement for social distancing.

"Lovely hotel"

User 29/07/2020

We stayed here for 1 night while visiting Bournemouth/Durdle Door and would not hesitate to return. It was our first trip since the pandemic and the entire experience went smoothly. The check in process was straightforward and the receptionist was friendly. Parking was convenient. Our room had a lovely balcony and the hotel even treated us to two complementary glasses of wine as it was my fiancé's birthday. We did not eat in the brasserie as we already had dinner plans, but we had a drink there and you could see the staff were ensuring tables and surroundings were disinfected regularly. Staff also wore masks and gloves while providing table service. The room was comfortable and we had a great nights sleep. Breakfast was very nice, we had room service as it is temporarily free of charge. I would be more inclined to pay for room service from now on, as we preferred enjoying our breakfast in bed. The hotel kindly called us when they realised we had left a belonging in the room and even offered to post it back to us. This was much appreciated, as some hotels wouldn't bother making contact. If you are thinking of going away for a night and are feeling reluctant because of covid, I would encourage you to stay at the Best Western. They are taking all measures to ensure guests feel comfortable and reduce any risk.

"Nice night away after a lifetime in lockdown"

JuliewW696YX, Cirencester, United Kingdom 27/07/2020

We booked here as a last minute get away. It was myself and my daughter. The room was a really good price - booked through but prices were pretty comparable from their own website. I was very impressed with the things in place to keep everyone Covid safe, barriers hand sanitiser etc. Room over looked the car park and the building site next door which started to make a noise at 6am! Beds were super comfy - only room let down was that we could hear the man urinating in the room next door! Just hope he couldn't hear us too !! I thought I had checked but the main reason for choosing this hotel was the pool, but it did not open until the day after we stayed, it was a real pity as looked lovely and really needed that float about. Car parking was plentiful, and the hotel was close to the beach and town. Breakfast was really nice, all off the menu now due to social distancing, it was really nice and food hot and fresh - would have been nice to have a vegetarian option to the cooked breakfast. All in all, was very nice. Would not hesitate to return.

"Excellent hotel "

lynnmZ8077WY, Winchester, United Kingdom 16/07/2020

Visited just after the hotel opened after Covid lockdown. Could not fault the cleanliness of the hotel and safety measures put in place. We were asked if we wanted our room serviced and when declined had fresh towels and tea and coffee left outside our room. Breakfast lovely and luckily we were able to sit outside due to the lovely weather. 10 minute walk to the beach and shops. Sadly the spa was not opened but we will definitely return to try that out.

"Booked Before Pandemic "

User 15/07/2020

Booked a room before the Pandemic the hotel then rang and cancelled room due to this and said u can have a refund or you can book anytime within a year. ( we chose to do later date) Rang to rebook for them to say there is an additional change of £70 and was not willing to do anything for us we used the hotel before but this has upset me how and the cheek of saying they need additional charge because of the season we booked in. I have a email saying I may book ANYTIME within the year fake promises Using Pandemic to up prices also.. tut tut

Simon Hartwell, Owner at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Ms Cooper. Your review doesn't truly reflect your correspondence with us, as you will know the postponement email that was sent to you stated "Note there may be a price difference for a future booking which would be payable on arrival". The price of a Friday night in March is not the same as a Saturday in July, you were asked to pay an additional £59 for the new booking, not £70 and when you asked for a refund this was given without hesitation. I believe we have been more than fair under the circumstances, perhaps it is you that is taking advantage of the pandemic.... tut tut. Kind regards, Simon Simon Hartwell General Manager

"Connaught Bournemouth."

GazKing0037, Southampton, United Kingdom 22/03/2020

Excellent hotel and amenities, customer service second to none. Breakfast was brilliant with plenty of choice. Only ruined by the idiots in room 48 having a blazing argument until 5am keeping us awake all night.

Simon Hartwell, Owner at Best Western Plus The Connaught Hotel, responded to this review
hank you for your review Gaz, delighted to read you enjoyed stay, hopefully we will be welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Birthday weekend with friends."

1964Nonna2010, Burgess Hill, United Kingdom 13/03/2020

Nice welcome & given access to room an hour earlier than check in time. Room & bathroom a bit cold but husband found radiators switched off so he sorted that, we unpacked and then headed out to make most of the bit of sunshine. We returned about 3 hours later... and it was still cold. Towel rail in bathroom obviously half full off air as with radiator. Phoned reception and a member of team came to look and offered extra heater, which was promptly delivered. This certainly made it more comfortable for a bath and getting ready for evening. The next morning we told reception that really the radiators needed bleeding. On our return late afternoon they were all sorted and everywhere was lovely and warm. Lovely comfy bed, great towels. Nice shower gel & moisturizer, plenty of it too. Great towels & a very powerful hairdryer. Lovely evening dinner, great breakfasts, very nice cosy bar area with fab gin bar and knowledgeable young barman. Nice staff all round. Great central location, walk into Bournemouth town. Parking on site available. I missed that it costs £8 per day and we were not told at check in, so that came as a bit of a surprise when checking out , but at least we got parked. I didn't use pool or spa but my friend swam and said pool very good, with towels provided. Would return for another weekend visit. Thank you Connaught.

Simon Hartwell, Owner at Best Western Plus The Connaught Hotel, responded to this review
hank you for your review Nonna, delighted to read you enjoyed stay, hopefully we will be welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Excellent accommodation"

bobfQ6939BF, Oldland Common, United Kingdom 10/03/2020

Excellent hotel in good location. Very relaxed. Great served breakfast and evening meals. Super choice of gins at the bar. Large and comfortable rooms in the lodge. Friendly and helpful staff. Would stay there again

Simon Hartwell, Owner at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review bob, delighted to read you enjoyed stay, hopefully we will be welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Our Stay"

User 09/03/2020

Good loction - very close to the sea front, excellent service, excellent food however the outside of the hotel is 'tired' and the rooms could do with some updating, luxury furnishings. The mattress we had was very poor and new bedding would make sense and the walls are thin meaning that you could hear next door quite clearly. Having said that, we will certainly consider returning one day.

"Lovely Hotel"

babesurrey, Surrey 09/03/2020

Stayed here for 3 night break from 16th Feb, on arrival we were greeted by friendly efficient reception staff, we were in room 50 that had a nice little balcony, room was spotlessly clean with superking size bed, kettle tea and coffee, even bottled water on bedside table which was all replaced daily. The only downside was the size of the bathroom which was very small ours had a bath with an on the wall shower which being older with a bad back was difficult for me to get in and out of for a shower, but again this was kept spotless. The bar area was nice and the drinks not overly expensive. We ate in the restaurant 2 nights and the food was beautiful and priced really good for a hotel. The location is great too just a few minutes walk to the town and all the amenities. I would not hesitate to recommend this lovely hotel.

"Break to Bournemouth"

richrich137, Bristol, United Kingdom 08/03/2020

Booked the Lily suite, which had its perks i.e a reserved parking space. The suite was clean and had a spa bath, which we had to get maintenance to explain how it works as there were no operating instructions in the room. The bath takes over 20 mins to fill and only some of the jets now work due to overflowing issues with the amount of water. Separate shower cubicle had a fixed head which meant you had to keep your knees bent whilst washing your hair. All staff in the hotel were very courteous and would action your requests immediately. Overall the Lily suite was clean but the room was very tired and needs updating.

"Good Value"

prodog, UK 02/03/2020

We stayed for one night in the Lodge, which is adjacent to the main hotel. Our room was clean, comfortable with the biggest hotel bathroom I have ever seen!. Great shower. We dined in the Brasserie which was very nice, food was varied, well cooked, reasonably priced. Waiting staff were all very pleasant. Breakfast wasn't included in our stay and was £14.50 pp, which is a bit steep for a basic full english. The location is very central and ideal for for BIC and theatre. Would stay again.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Prodog, delighted to read you enjoyed stay, hopefully we will be welcoming you back again soon - perhaps book bed and breakfast instead of room only next time and you will save yourself some money on breakfast. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Weekend away"

607nickyc, Southampton, United Kingdom 01/03/2020

We decided to book a night away as we were meeting friends and decided to book the Connaught as it was close by. I was annoyed to have to pay parking when you are staying in there hotel the parking should be included in the price. We arrived in reception to be told we were staying in the lodge .? Strange we booked the Connaught not the lodge next door. It was very small had a strange smell and should be classed as a single room not double. The breakfast the next morning was back in the Connaught next door it was ok to be fair the hot breakfast was nice apart from the sausages but that's just personal taste the staff were friendly apart from the man at reception who carried on his conversation while we were waiting to check out. I wouldn't use this hotel again and be careful when booking to make sure you don't get put in the lodge.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Nicky, for clarification the Lodge has its own booking engine on all major booking agents so you will have chosen to book for the Lodge and not the main hotel when you made your booking - please call the hotel in future and we will make sure you are allocated the room type that you wish. All bookings made via agents are charged parking, this is stated on their websites - please book direct for complimentary parking. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Great Stay"

sc0ttwilkins, Lichfield, United Kingdom 28/02/2020

We experienced a great weekend at this Hotel. The staff were friendly and efficient and the Hotel is modern and well presented. The food was excellent and the selection at the bar was great. The Spa and Swimming pool area is also very nice.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Scott, delighted to read you enjoyed stay, hopefully we will be welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.


M48T1N, West Sussex 27/02/2020

I decided to book here over the Premier Inn, and wasn't disappointed. The hotel and rooms are nicely decorated and furnished, food and service was excellent. The swimming pool was clean and in good order. Highly recommended.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review M48T1N, delighted to read you enjoyed stay, hopefully we will be welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"One Night Away"

adamtL3703GE, Somerset, United Kingdom 24/02/2020

Overall lovely hotel. Looks nothing from the outside, but much nicer once inside, clean, tidy and welcoming, staff very helpful, food and drink prices were expensive, car parking cost extra - which is not really on. Only had breakfast, which was included in the package - priced at £15 on the table - ridiculous cost!!! very nice though. Hotel was a bit too hot in the room and at breakfast - almost stuffy. No tea & Biscuits in the room, but not so much of an issue, more of a surprise. Spa was fully booked, and seems to be very popular esp with non-residents, so maybe this could be addressed with extra provisions made for hotel guests?? Have stayed in better Guest Houses in Falmouth of half the cost, having said that would not hesitate on returning to this hotel!! Lovely location, a short distance to the BIC, Town centre, Gardens and the Pier, Beachfront is even closer. Hotel Reception staff went out of their way to ring us when we had left an item in the room. A little gesture that shows exceptional customer service and it has to be noted that the majority of staff are foreign and they do a bloody good job at hospitality.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Adam, delighted to read you enjoyed stay, hopefully we will be welcoming you back again soon - maybe for a longer visit next time :) Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Afternoon Tea"

Sheila1964, Bournemouth, United Kingdom 23/02/2020

My friends and I had an afternoon tea at the Connaught Hotel on a voucher deal. It's a nice looking hotel and has a nice feel about it. We met our friends in the bar which was comfortable and warm but the afternoon tea was served in what felt like a dining room which was a bit stark compared to the bar area. The service was ok but again lacked warmth. We asked for extra sandwiches & were prepared to pay for them but as they'd already been prepared we were given them for free which was nice. The tea consisted of 3 finger sandwiches, 2 scones (one fruit, one plain) with jam and a pre-packed clotted cream pot and 4 small cakes. It was all very tasty. All in all a nice enough tea but it was missing something.

"winter stay"

heatherallbless, Barnstaple, United Kingdom 13/02/2020

in a Classic room - bathroom was a little small but for two nights it was adequate. Will remember to 'upgrade' next time. Comfy lounge, friendly staff and good food. Next time we will make a point of having a swim

"Afternoon tea"

User 06/02/2020

Enjoyed afternoon tea. Only criticism I have is that the cream and jam for the scones were left inside original little containers they came in and not served in small petite dishes. Felt this let down the presentation. Apart from this could not fault it or the service we received.

"Very bad hotel, very disappointing"

simn123, London, United Kingdom 03/02/2020

From start to finish the entire stay was awful. The hotel looks nice on the website but when you get there it is like a bad joke. Very dated decor, it smells musty in the rooms. The hallways look like they haven't been painted for about 50 years. There is a nice spar swimming pool but didn't use it. I was rudely spoken too be a member of staff called Elkin or Elvis, in front of my wife. maybe he didn't understand English i do not believe he should be working there as his whole working attitude was disgraceful even towards the people he worked with, mentioned by my wife. I wanted to walk to the beach and shops but to get there you have to walk past homeless and drunk people loitering just outside on the street. It wasn't located in the best area in Bournemouth we went for a nice meal in the town centre and was speaking with a few people about our bad experience in the restaurant, and everyone said the location we were was the worst place to stay in Bournemouth, and it was a good idea to get a taxi back. We got back to the room and had one of the worst nights sleep i have ever had in a hotel. Could not wait to check out.Would not return. It is not worthy of the 4 star rating it is just located close to the beach. Terrible service from the staff and the decor is very tired and old. The restaurant looked okay but was ruined by the sarcastic foreign staff. Its not run like a traditional sea side hotel Bournemouth is going down hill FAST!!!!!!!

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Simn- I am sorry to hear you did not enjoy your stay with us, or in Bournemouth in general. I have to say Elkin is one of our most respected and highly praised members of the team both internally and by the vast majority of our guests, you will be able to read countless positive comments throughout tripadvisor praising him for his high levels of customer service. Having worked with him for over 10 years, we have never had a complaint or comment about his English and to suggest he can't understand is just baffling, as is the suggestion that the restaurant is staffed by a sarcastic team. I would have appreciated being notified of your grievance at the time of your stay back in December. As a business we are committed to the continual improvement of our guest facilities. Having refurbished our spa in 2018, we have recently invested heavily in an extension and refurbishment of The Connaught Brasserie, as well as most of the bedrooms. The hotel pictures on our website as well as all booking platforms correctly show the hotel, rooms and facilities - so I am not entirely sure what you would have expected from the hotel differently in terms of decor. Perhaps the hotel is not to your personal taste- I wish you well finding a hotel more suiting to your needs. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Great experience"

User 03/02/2020

We held our company event and the staff were very attentive and even cleared the mess!!! Maria was amazing, the Staff are helpful and the hotel is beautifully decorated. I'll be going back for a spa day!!!

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Maggie and for your kind comments - delighted to read how much you enjoyed your event with us, we hope to welcome you all back again next year. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.


User 31/01/2020

Amazing hotel and equally wonderful staff. I stayed at Royal Bath before in Bournemouth and have never left reviews but it was so awful. This one is the opposite and without a doubt one of the nicest I've stayed at. Staff and food are absolutely amazing. Well done!

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review lwhitehall - delighted to read how much you enjoyed your stay, it sounds like you have found your new Bournemouth home - we look forward to welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Cosy elegance"

User 28/01/2020

I was pleasantly surprised by my experience. The hotel felt cosy and yet elegant. Lovely lounge spaces (loved sitting by the fire in the area that felt like a library lounge), great breakfast, nice clean bathrooms, clean crisp bedding, good mattress, nice staff. The inside looks an awful lot nicer than the outside! I plan to stay here again and would highly recommend it.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Alison - delighted to read how much you enjoyed your stay and we look forward to welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Great Staff."

User 24/01/2020

The hotel itself is very clean and modern, with efficient pleasant staff. Sadly I felt that it let itself down by being behind the times with regards to ethics. It appeared that the hotel toiletries within the room were not cruelty free. There really is no reason in this day and age to promote products that are tested on animals. Also The breakfast could really do with a veggie/vegan option to bring itself into the modern world. Sadly these factors let it down. Otherwise I would happily recommend this hotel which is an a great location, with good parking facilities.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review KGMclaire, we are in the process of reviewing our bedroom toiletries and will take your comments on board. The breakfast selection at the hotel is quite extensive, with a selection of fruits, yogurts, breads, pastries, seeds, nuts, cereals, toast and cooked breakfast on offer, including dairy free and gluten free alternatives, our apologies nothing was to your liking. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"lovely visit for afternoon tea"

231keithw, Bournemouth, United Kingdom 22/01/2020

We visited this hotel for afternoon tea as it was my wife's Birthday. Lovely hotel and very comfortable Very nice selection included. Very friendly staff, Wendy really looked after us and a big thank you to her. recommend the afternoon tea.

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Keith - delighted to read how much you enjoyed your afternoon tea, we look forward to welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Highly recommended"

Susan_Hampshire88, Hampshire,UK 21/01/2020

Loved this hotel. Restaurant offered excellent choice of food and quality. Leisure facilities great. Massage was excellent. Lovely relaxing hotel 5 mins from beach. Nothing was too much trouble for the staff. Fires lit. Comfy sofas and executive double delivered. Will come again. Ps.If you like Chinese food...go to 1805 about 5 minutes walk away...amazing!!

Simon H, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Susan - delighted to read how much you enjoyed your stay, thank you for choosing to stay with us. We look forward to welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Very Good! "

Bigstraps, Kent, United Kingdom 16/01/2020

A little treat for my other half and she absolutely loved it! The hotel upgraded us to their Tulip Suite which was amazing. The spa treatment was fantastic. Just what my other half needed. Shame we had to pay for parking and the wait to get inside the hotel at nights was a bit too long especially given the stormy weather but that's the only negatives. We would stay again.

"60th Birthday treat for partner"

781brianm, Canvey Island 15/01/2020

The hotel in general was lovely. All the staff were friendly and attentive. I booked the room through and upgraded from an executive double room to the Tulip Suite as a special surprise through in Total the 3 night break came to £476. Not that expensive but not cheap by any means. I was staggered that on check out to find that i was charged £8 a night to park my car in the hotel car park because i didn't book direct with the hotel and through To be honest i would have thought that the car parking would have been included in the £476 charged.

"Relaxing and very enjoyable stay."

User 14/01/2020

Good hotel perfectly located in Bournemouth. The food in the restaurant was lovely. We ate a local restaurant the following night for our anniversary which was lovely All the staff were very friendly. Would definately recommend and will definately return. Thankyou

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review GlobeTrotting - delighted to read how much you enjoyed your stay, thank you for choosing to stay with us for your anniversary - perhaps we will have the pleasure of welcoming you back again for next years' anniversary, if not before. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"A wonderful venue for a wedding"

Unswortf, Bracknell, United Kingdom 13/01/2020

Our Daughter's wedding was held at this lovely venue on Saturday. The rooms were lovely and clean, quiet and very comfortable. There is a wonderful warm family atmosphere and the hotel is laid out to be very inclusive if you are having a function. The cost of the wedding was really very reasonable and ALL the guests said it was the very best they had ever been to. I am so grateful to the wonderful staff who did incredibly long hours without a squeak of complaint. A truly special experience.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Unswortf - we were delighted to look after everyone for the wedding, such a lovely day for a lovely couple and the pictures looked beautiful too! I hope we have the pleasure of welcoming you back to the Connaught again soon. Best wishes, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"No fuss stay"

User 12/01/2020

Parking good, easy check in, single room large enough, very clean, didn't like the style of furniture but I only used the room to sleep, wash and change and it all worked perfectly. Would stay here again

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Resort587695 - I was pleased to read you enjoyed your stay and look forward to welcoming you back again soon. Kind regards, Simon Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Short break"

User 10/01/2020

The hotel cannot be faulted in any way, except they were a bit strict about the parking and I had to pay to park as I did not book direct with them. The car park was empty but they said we had to take the car by 1pm. As we wanted to go out for a bit without worrying about parking. This was the only thing which was disappointing. This left a bit of a bad taste at the end. I would have understood if the car park was busy.

"Executive room"

User 09/01/2020

Entrance to the hotel, bar and spa are lovely but our room was not. To say it was an executive room was shocking! The room looked warn out and dated, with a pretty shabby bathroom. They also didn't do room service at 10.30pm so after getting back from a show we could only get sandwiches! I expect a lot better from a 4 star hotel. I would not stay here again, especially over £100 in January!

"Car parking an issue"

User 07/01/2020

Stayed here fo three nights in Jan. Stayed in Connaught Lodge. The room 225 was excellent with a very nice roomy en suite bathroom. Complimentary water for first night only. Usual facilities including a teapot. However there is no fridge. Breakfast was the best - great service and extensive choice. Used the swimming pool and sauna. Top class facilities. Only downside was the imposition of an £8 a day parking charge if you booked through Also the Connaught Lodge car park has a chain across the entrance during the weekends making coming and going during the day a bit of a pain.

"Excellent stay at The Connaught Hotel, Bournemouth"

kathysquires, Brighton, United Kingdom 06/01/2020

Another stay at this lovely hotel, staff and facilities excellent as always. Previously stayed here for our son and daughter in laws wedding, and this time came for a special birthday treat. Very happy to recommend.

"Great location short walk from the hotel would highly recommend"

news2018, Reading, United Kingdom 05/01/2020

We recently stayed at the Connaught Best Western Plus for a short break. Beautiful spacious rooms and great to relax in the spa following a nice walk along the beach. Very friendly team and great selection at breakfast. We would love to return to this hotel we were looked after and had a really relaxing break, thank you.

"Perfect stay"

User 31/12/2019

Thought we'd have a couple of nights in Bournemouth in between Christmas and New Year. Lovely stay here, very comfortable and the staff were exceptional, very friendly and welcoming. Easy to walk into town or to the sea within five minutes. We used the swimming pool on the first night to relax after our journey, lovely pool, excellent changing facilities. Really lovely stay. We were in the Lodge which is in a separate building. Very peaceful and quiet and our room overlooked the courtyard. Highly recommend.

"severely let down by very poor food in the restaurant"

User 30/12/2019

The hotel is fine, and the staff attentive but the restaurant experience was very poor as our food was cold to warm at best and the vegetables rubbery and inedible. The experience ruined our celebration weekend.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review ksb991 - I have contacted you separately regarding your stay and hope to have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Xmas No. 7"

spencerallen, Whiteley, United Kingdom 29/12/2019

Another great Xmas at The Connaught - our seventh so far. Simon, Elkin, Jay, Cristina, Candida, Jacamo (Dele Alli) and all the other staff were all superb as usual. The chef was amazing and all of his dishes were ‘stand out' and beautiful. The buffet was superb and extremely well presented. The rooms have been refurbed and much nicer; we have no complaints. I know the staff give up their Xmas because they want to and enjoy it and it's very much appreciated by us. It's got a real family feel about it and it's great to see people return year on year. The atmosphere is great and the Pacific Heights' disco hosted by DJ Jeremy is superb - the most participative DJ ever! The Connaught is easily the best hotel in Bournemouth and we shall continue to return. A thousand thanks to all of the team! You are doing everything right!

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review spencerallen, I am delighted you enjoyed Christmas No. 7, thank you for your kind words about the team - as I said to you when you were here the team are the biggest asset we have and its always a delight when they are recognised. We look forward to welcoming you back again for Christmas No. 8, if not before. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Most festive Christmas"

priston, Bath, United Kingdom 28/12/2019

Excellent break ticking all the boxes with exceptional choice and presentation of cuisine , swimming pool facility and total commitment from all members of staff from top down to make a memorable stay,

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review priston, I am delighted you enjoyed your festive stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Xmas Break 2019"

darrenlh, Old Basing, United Kingdom 28/12/2019

Wow, what can I say, what a wonderful hotel and what a wonderful Xmas experience. Room came complete with some beautiful touches such as oranges, chocolates and a touching card signed by all the staff. The food and service as others have said was top notch, and totally flawless in every respect. A brilliant disco with one of the most entertaining DJs I've seen for a long time. Well done, absolutely amazing, thank you all. Regards Darren & Patricia (Room 206)

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review darrenlh, I am delighted you enjoyed your Christmas stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Xmas break"

User 27/12/2019

Back again for another amazing Christmas break at this beautifully refurbished hotel, it's like a home away from home. Amazing food , amazing staff who looked after my family and me fabulously. A special thank you has to go to Elkin who looked after us fantastically and the amazing pastry chef who made some amazing gluten free treats. The count down is on till we are back again I can't wait.

"Christmas break"

C4329LMmarkp, Hayes, United Kingdom 27/12/2019

Well another xmas break was had our 12th time,,, what a lovely time we had too,, food exceptional as ever,, staff just great,, Elkin what can you say about him but thanks for a great time knows how to look after everyone,, and to all of the team there thanks again for making our xmas a great one. Rooms booked for next year already.

"Two night stay"

Discover5059799, Fordingbridge, United Kingdom 26/12/2019

Nice hotel in a beautiful surrounding,room cleaned and good food at the restaurant.Amazing service at the spa!The only negative is the noise from the building under construction outside.We definitely stay again

"Lovely stay after a rocky start"

User 23/12/2019

My boyfriend and I stayed here from 30th November for 3 nights for my birthday. What we didn't realise until the day before we travelled down to Bournemouth, is that the Connaught lodge is basically an annex for the Connaught hotel. As we planned to use the spa a lot, we decided to call reception and explain that we are here for my birthday and want to upgrade to the main hotel.. the lady in a rude manner said "you booked through so you have to contact them". The man at seemed puzzled as to why we needed his assistance and then called the Connaught directly to ask exactly what we had already asked them to do and eventually it was sorted. At check in, the receptionist explained that the upgrade to the main hotel was £15 more a day but the rooms are half the size of the lodge ones but we upgrading because we wanted the facilities close by. And gosh it was a very small room, but to be fair the receptionist did warn us. Having said that, the pros outweighed the cons. Absolutely brilliant hotel, with tasty £4 gins on happy hour, wonderful breakfast and above all a fantastic spa! I did get a bit envious whilst reading other peoples reviews about their birthday cards and bottles of bubbly upon arrival etc; especially when I paid for an upgrade and got given a smaller room over looking a building site after stating on the phone that it was my birthday, but I shouldn't get special treatment. I want to say how brilliant the breakfast staff are, they work tirelessly throughout the breakfast shift. Also the bar staff seemed to genuinely care about their customers which is refreshing. Thank You for a wonderful stay

"Company Christmas celebration"

stephenjhull, Portsmouth, United Kingdom 17/12/2019

Experience was excellent, rooms were really good, food and service was first class nothing was any trouble, staff were friendly and helpful, everything was clean and well maintained. Spa lived up our expectations

"good staff and facilities"

inspector61, Maidenhead, United Kingdom 15/12/2019

Excellent staff, , comfortable hotel. but a very poor dinner menu and badly presented on the plate The restaurant manager was very helpful and the lady who served us called Christina was very professional and a credit to the hotel, as were the reception staff

"Beautiful Hotel and Fab Xmas Party!"

User 13/12/2019

We held our annual Christmas party at the Connaught this year and it was brilliant! Maria was so organised and all the staff on the night couldn't have been more helpful. Certainly a night to remember, the hotel was also lovely which is a bonus.

"Great anniversary last minute booking! "

lozPortsmouth, Southampton, United Kingdom 10/12/2019

This is a beautiful hotel. Great location, styling and facilities. The spa was great and my husband and I broth had the best massage we have ever had, it was perfect and the pool area and treatment room was lovely too. We enjoyed a scummy sandwich lunch when we arrived and enjoyed the beautiful decor. Our room was ready early and we were welcomed with a lovely card from staff and two complementary glasses of wine! Wow! Or room was in the lounge and very large, the decor was good but we could see some areas that could do with some TLC. They have clearly invested some money in the rooms but a little But more would make it perfect. For example - new furniture and carpets. We had a few issues which we reported to the staff but that didn't put us off as it was amazing value for money. Breakfast was delicious! Plenty of parking. Great location (5 min walk into top of town) I can't wait to return soon. Thank you

"My stay 4th/5th December 2019"

User 06/12/2019

An enjoyable and comfortable stay. We enjoyed a swimin the pool (twice). Breakfast was good as was supper in the bar. The room was quite clean and comfortable although I found the mattress on the bed rather too hard. Internet was efficient as was the room service.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Potmansheath, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Friendly clean efficient Hotel"

User 06/12/2019

As above, however I do not recommend Bournemouth for a short break or holiday if you want to chill out. Every morning from earl till late, thanks to the Bournemouth Council there is an incessant peeping noise [like a reversing Lorry] from their garbage collection Truck. It never stops, seems to be some sort of Torture come Brain washing device.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Graeme, I am delighted you liked the hotel but sorry to hear you didn't like Bournemouth in general - I hope you will change your mind and perhaps come and see the town in the summer months next time. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Great facilites , a warm welcome and good location."

Robert T, Bedford, United Kingdom 02/12/2019

I have been to the Connaught many times and i keep coming back. the hotel is well placed near to the ton centre and the West cliff. the staff are welcomig and most helpful. the rooms are comfortable and well furnishes. Although we had booked singles we were offered doubles at little extra cost. Amy hotels have limited lounge facilities but theconnaught has spacious and cofortable loanged with the bar. as well as drinks you can order sanwiches and tea at any time. the restuarant has a good menu and excellent service. It is always a pleasure to use the spa- saunas, swimming pool and gym. Non residents have to pay for this but residents have use of this. there is ample parking space. I vsit bournemouth to see friends andfamily and i shall certainly be coming to the connaught again. One year some of my friends had a significant birthday and we came as a group.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Robert, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Good leisure facilities and a wide choice in the restaurant"

User 02/12/2019

Swimming pool was of a suitablesize and the sauna and steam facilitieswere good. The free internet was very slow which is disappointing when you have work to do. Restraunt had a good selection of dishes but it was hard to eat well for £20 or under.

"Clean and tidy"

947kevanc, Leamington Spa, United Kingdom 01/12/2019

Hotel was very tidy and the staff very helpful. The breakfast was very nice. The only thing I didn't like was £8 a day to park in your car park. A a charge of £10 to charge my car was expensive. Bournmouth was a very clean and tidy place to visit.

"Far from excellent"

jot879, London, England, United Kingdom 27/11/2019

The room was OK, though the very small bathroom could do with refurbishment and was, to be frank, slightly smelly, The stone tiles on the balcony were loose and it didn't feel terribly safe to stand on. The communal areas seem very tired. Anyway, we stayed for two nights in November 2019. On the first night we returned late and were left standing outside for half an hour in the rain pressing the doorbell trying to get someone to let us in. Eventually somebody turned up, The apologies were not terribly effusive either that night or when we mentioned it the next day. The second night neither of our door keys would work either. It seemed typical of the hotel's attention to detail that we had to ring to ask for a second coffee cup for a double room which had been booked for a couple. The hotel is fairly central, but it is situated at the top of a fiendishly steep hill, so not a gentle stroll back to base. I will book to stay somewhere else next time I visit Bournemouth.


User 27/11/2019

Second time of going and once again it was great. We actually eat in the restaurant this time and it was most enjoyable. They had a Gin time between 5 - 6 that was very good. We will be back again next year thank you to all the staff

"Group Crafting Break"

User 26/11/2019

A four night stay for 24 crafting ladies in the Lodge adjacent to the main hotel with use of the Franklyn Room to work in. Helpful and polite staff who kept us well supplied in tea, coffee, hot chocolate and bicscuits. Meal were great, rooms comfortable. Plenty to do and see in the area, great shopping. Only drawback was the terrible weather but it meant we had more time to craft.

"Large group evening dinner at the Connaught Restaurant"

Bern F, Bournemouth, United Kingdom 25/11/2019

The Welsh Connection (a large social group for Welsh people and their family/friends in Dorset) all dined here on a Friday evening as part of an 'A to Z Round-the-World' Dining initiative. This restaraunt was our choice for E - European. The experience was a very good one. Firstly the place, the hotel, reception, bar and restaurant areas are very smartly appointed. We enjoyed an aperitif in the bar area where there was a very good duo singing/playing jazz/sould 50s music - which added to the enjoyment of the evening. Despite one or two little hiccups on the starters service (we did pre-order in the main), we had a really nice time. Very friendly staff, headed by the amiable Elkin and delicious food, beautifully presented (in fact my dessert so beautifully adorned the plate, it was a pity to eat it!). There was a good choice on the menu with several European influences, so it matched our requirements perfectly. All-in-all a great evening, thanks to all the staff at the Connaught. This restaurant, is throroughly recommended by the Welsh Connection for its food, service and ambience.

"Lovely Hotel, Spa and Staff But The Room Was Tired"

Martlett, Greater London, United Kingdom 24/11/2019

If the room was not tired this would have been a five star. The executive room was comfortable, clean and warm. The Victorian bay window and spacious size great, but it was in desperate need of a refurb and i could hear an extractor motor running in the backgound constantly, far louder than our own bathroom one when switched on and it made it hard to get to sleep. It is such shame as this hotel was lovely otherwise. The staff are great and you sense there is excellent management that creates a great team here who really work hard and are very friendly. The breakfast is excellent, the food in the brasserie is also excellent. The spa is also very good and the hot stone massage has to be the best massage I have ever had. Come on BW, get those rooms refreshed.

"Great Hotel"

DrGeoffreyAWalker, Sunderland, United Kingdom 20/11/2019

Great hotel, well located. Rooms are tastefully decorated and very clean. Comfortable bed. Beautiful breakfast with high standard produce but the jewel in the crown is the excellent restaurant: high standard produce, beautifully cooked and presented at a very reasonable price - highly recommended.

"lovely well positioned hotel."

User 18/11/2019

Close to shops and beach. Great food and spa, overall great service, comfy beds nice and clean. I had ate in both the bar and restaurant and both times food was great, evening meal was beautifully presented and tasted great. I had a facial in the spa and can recommend any of the treatments on offer it was a lovely experience.

"Golden anniversary dissapointment"

John S, Sheffield, United Kingdom 18/11/2019

We booked the hotel as we had stayed before, but as this was our golden wedding anniversary we decided to book a suite. We immediately noticed the tv room carpet was very wet. We reported straight away, A guy called Elkin came to check and thought the cleaner may have split water during cleaning. Several towels were placed on the area to soak up the wet but the following morning it was still the same. I informed reception and they installed a couple of heaters which after around another 24 hours appeared to have dried out the moisture. but during this time we were unable to use the tv room, bearing in mind we had paid nearly £700.00 for 4 nights for a suite but were unable to use all the facilities. the annoying part is we saw the guy Elkin the next day in the lounge, not only did he not inquire if every thing was ok he didnt even acknowledge us. We also had to report a radiator valve not working which took around 24 hours to replace. On the final night all the power went off, whilst this was only for a minute or two it mad our overall experience not a pleasant one. On checking out the reception asked if every thing had been ok during our stay I pointed out there had been several issues but deceived no apology or offere of a refund of any kind

"A relaxing break"

nigelmann, Frome, United Kingdom 17/11/2019

Had a lovely relaxing break in Bournemouth and chose to stay at the Connaught hotel. The room was large and the bed comfortable. The staff are extremely friendly and helpful and we found the pool, steam room and sauna really inviting. Breakfast was superb.

"Great find"

User 10/11/2019

Was not expecting too much from this hotel restaurant but was pleasantly surprised. The staff are all friendly and helpful. The food was very good with a nice varied menu. Reasonably priced. Worth a visit.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Pipecleanerman, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Very nice hotel close to town and beach "

Ian R, Cheltenham, United Kingdom 08/11/2019

Stayed for one night for a autumn getaway and pleased with my choice. Plenty of parking on site, lovely welcoming lobby and staff and nice single room with shower. The swimming pool and spa area is very good, nice deep pool and good length. Very comfortable beds, slept well. Really good breakfast with plenty of choice and great coffee. Would definitely stay again.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Ian, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Pleasant enough stay for graduation ceremony"

lyndallama202, Manchester, United Kingdom 04/11/2019

Needing a one night stay over for daughter's graduation, we paid £59 for a second floor room in the adjoining Connaught Lodge. The room itself was clean and had all the facilities you'd expect. However the temperature was way too warm, especially in the bathroom and even though we turned the radiators off there was no additional thermostat to control it. The shower made an unexpectedly loud noise when turned on and the bath could do with some maintenance. On the plus side the breakfast was excellent, as was the main bar and restaurant area - and the location was brilliant for the sea front and the BIC. We were also granted an extended check out on request. Overall a pleasant stay but would not pay any more for the room.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Lynda, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.


susanrN9601ER, Berkshire, United Kingdom 01/11/2019

Fantastic service, staff are friendly, with a sense of humour yet professional. Very accommodating and reassuring. The managers are passionate about their hotel which made us and our wedding guests feel so welcome, Maria is an amazing wedding coordinator. The hotel is spotlessly clean, modern and classy. There is an indoor pool and spa which we didn't use this time but will be back. The food is first class, freshly cooked and delicious. We cannot fault this hotel at all and definitely recommend it.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Susan, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"stay at hotel"

julia280864, Cambridge, United Kingdom 24/10/2019

check in was prompt an room ready beore stated time, the rooms could do with a decor update however the service and resaurant far outwayed the room. the use of the gym, pool and spa was well worth it and the breakfast was one of the best weve had with excellent service and always plenty of choice, checkout also was prompt which made our arrival and departure easy.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Julia, our rooms have only recently been redecorated, I am sorry if it isn't to your liking. I hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay. *Price match guarantee for the same booking terms.

"Nice Hotel"

LezzaG, London, United Kingdom 23/10/2019

Stayed here for a function recently, great hotel facilities and staff very nice. Room was okay a bit tired and needed updating and the shower room was very very small and not at all pleasurable hence only 4 stars.

"Excellent Service"

HappyLamb, Middlesex, London 22/10/2019

I stayed at this hotel for 2 nights with my 14 year old son. The service was amazing- the hotel spotless and comfortable. The swimming pool was lovely complete with sauna and steam room. Great selection of gin with a gin happy hour at £4 a pop from a massive selection of branded gins. Only negative was sound proofing - we were put in a room with very thin walls and doors that was above the kitchen extractor - the room was overheated - however we were Immediately moved to a lovely alternative room. Only other niggle was being served at the buffet so that we couldn't help ourselves. Staff were polite, friendly and attentive - nothing was too much trouble and that meant a lot - the hotel even phoned to say we'd left an item of clothing behind. Thank you for a lovely stay.


User 20/10/2019

We have stayed at this hotel many times and have always found it to be of a high standard. Room clean and spacious. Amenities very good we used the pool and the sauna..had dinner and breakfast all meals were very good.

"Very noisy!!!"

769tonyh, Corby, United Kingdom 19/10/2019

I have stayed here before and probably would do again, however, I would request a better room. Starting with the good. Dinner was amazing, I had the chicken and leek pie!! Yum, yum. The spa and gym are decent. This is why I would stay again. The staff are excellent. However.... The room sound proofing is shocking! I could hear every conversation from the room next door, I now know everything about Carl and Patty, what they had for dinner, the issues with Patty's fungal nail infection, Carl's hemorrhoids, I am abreast of it all, and I dont want to be. Based on this I had a terrible nights sleep, which is so disappointing as everything else was fine. Plus I feel like a massive part of me is missing. I miss Carl and Patty.

"Maître d'hôtel inadequate"

99Darwin, London, United Kingdom 16/10/2019

I'm taking away one star because of the behaviour of the maître d'hôtel. At breakfast time, he welcomed other couples in a fawning manner, escorted them to a table and took their coffee/tea order. He did not not do his job when we turned up for breakfast. Every day when he was working, we had to wait for some time before a waitress took our coffee/tea order.

"Excellent hotel"

User 15/10/2019

Staff are polite and attentive Breakfast was excellent, lots of choice. Room was comfortable and clean. Would definitely recommend and also stay here in the future. One complaint would br that one of the gents toilets were not clean, without going into too much detail,there was something unpleasant still there after 2 days

"A pleasant stay"

Globetrottinmumma, Bath, United Kingdom 13/10/2019

A pleasant stay, although got locked out of my room even though I'd requested a late check out meaning I had to come back down from the top floor to get my card re-coded, that can be easily sorted out. Staff are polite, facilities are good,bed is comfy and room was clean. Would definitely stay again.

"Mr h"

david h, Doncaster, United Kingdom 12/10/2019

All very pleasant,quiet,clean,nice bathroom. A very good breakfast, only thing I would suggest with the breakfast is to be able to serve yourself from the buffet, very odd that the waitress has to put your food on your plate! But Would stay again

"Not worth 4 stars"

Filli2004, London, United Kingdom 09/10/2019

Stayed here for 2 nights. The bathroom is terrible, can't even turn around in there, it is that small! Shower head blocked and very low pressure water coming out. Broken soap dispenser. Cheap old vinyl flooring. The bed was comfortable and the breakfast was nice. Overall an old hotel which needs updating and refurbishment of floors and doors. Not worth 80 pounds per night and 4 stars.

"Short stay in Bournemouth"

David B, Royal Tunbridge Wells, United Kingdom 08/10/2019

The Connaught is a well positioned hotel with friendly, helpful staff. The breakfasts are extremely good with a very wide choice of fruit, creals and cooked items. Other quality food is on offer throughout the day. The facilities include a large, well maintained swimming pool.

"1st visit to the Connaught"

amberj86, West country 08/10/2019

Stayed here for 1 night to catch up with family and friends over dinner and then to watch them compete in the Bournemouth Marathon the next day. Hotel perfectly situated and a short walk from the Beach and close to the centre. Very clean and stylish hotel- able to check in slightly earlier than advertised as room was ready. Staff all attentive and friendly - nothing too much trouble. Breakfast very good. Free Car parking in hotel grounds. I left my phone charger in the room and the staff kindly called to inform me - and kept it behind Reception until it's collection. Thank you.


JA102015, Essex 08/10/2019

The hotel is close to the pier/pavillion however it is on a hill. Takes roughly 10/15 minutes to walk there. The hotel itself is clean and the fitness center is a welcome treat. I would recommend this hotel to anyone staying in Bournemouth.

"Weekend "

User 07/10/2019

Not as bad as reviews said you get what you pay for. Food was acceptable restaurant clean. staff excellent. Bedrooms could do with refurbishment but beds and bathroom fine entertainment good. Well situated for both town and beach lots if restaurants and bars around in walking distance 15 minutes walk to train station

"anniversary break"

User 02/10/2019

My husband and I stayed there for our wedding anniversary for 3 nights. The hotel was lovely and clean, our room was great for 2 of us, large bed and breakfast was really nice and varied and the staff very friendly and helpful. Good location for restaurants and bars etc, would definitely stay again

"4 night stay.1 couple and 1 relative "

SarahN3274, Chipping Ongar, United Kingdom 29/09/2019

Myself my partner and my mother-in-law stayed here for four nights mid week. We booked two double rooms, one with a walk in shower and one with a bath. The first room with the shower for my mother-in-law was delightful but the second for myself and my partner was not so, this was room 27 which I would not recommend to anyone as it is pokey and the toilet is separate from the bathroom, ill ventilated and rather smelly. I immediately rang reception to say the room was not suitable as there was also building works going on next door for the new apartment block and the manageress in charge was more than helpful and arranged for us to move to room 33 forthwith which was comfortable and a slight upgrade to a superior room from a double. Apart from the initial kerfuffle I have nothing but praise for the hotel and the staff who made us feel very welcome. The hotel is very clean and the spa is really very special with a lovely chillout room which I would strongly recommend anybody who is visiting the hotel spend some time in. The only questionable activity in the chillout room is that there is storeroom off it and staff were often walking through in their flip-flops to get supplies for the treatments et cetera in the spa which was rather disconcerting just as you were drifting off to sleep! The restaurant in this hotel I believe is called Blakes and is rated as a two rosette AA eatery. This grade does not do the quality and presentation of the food justice and I have to say that our small group had nothing but high praise for the staff the quality and taste of the food and the setting of the restaurant. I would visit again just to eat here! Please note that the breakfast is standard fare and is not of the same quality as the restaurant but it is still more than adequate and what you would expect from a 4 star Hotel. I understand that only the rooms that have a balcony have air-conditioning units. We also asked to look at the rooms in the Annex next door which though physically separate, across the car park, from the main hotel do have nice rooms though these do not have air-conditioning either from what I can see. Overall it was a very pleasant break away from home and I would not hesitate to visit again.

"peaceful, clean, restful"

User 29/09/2019

Extremely Comfortable big bed, really lovely.Easy walk to Bournemouth beach and town, good hotel parking facilities, friendly staff, good indoor swimming pool and sauna, relaxing and good break badly needed. We would like to come back soon.


cokers, High Wycombe, United Kingdom 27/09/2019

Another great stay at The Connaught. Staff are friendly and attentive and the management go the extra mile. Food is amazing. Highly recommend this great hotel. Love the Spa area for a little R&R and just a short walk to the beach and gardens.

"Anniversary treat."

70chrissys, Andover, United Kingdom 27/09/2019

Staff were all very attentive and food good. The Spa is well worth a visit. The treatment are luxurious and well worth the money. Spa staff professional and really helpful, they explain every aspect of your treatment.


User 25/09/2019

Can not speak highly enough about this hotel. The staff are simply fantastic and will go out of there way for you. The facilities are great. The rooms are always clean and tidy. Can't wait to come back!!

"Lovely hotel"

User 23/09/2019

Lovely hotel, friendly staff and great breakfast. We stayed in the Lilly suite which was beautiful, especially the spa bath. The gentleman who showed us to our breakfast table was attentive and cheery even though being busy as the air show was on that weekend.The garden we ate in was lovely. Would highly recommend.

"Consumate Connaught"

Phillip W, Oakham, United Kingdom 23/09/2019

Every time I need to visit the area around Bournemouth there is no choice in the hotel venue for me - it is the Best Western Connaught. I can see in my present retired role I stayed in the Connaught as far back as 19 March 2014, and certainly many years before I started to need to keep records for BW Reward certainties. You don't keep returning to the same hotel if it is not up to scratch. The Connaught always is and has been. From is always welcoming staff, its sublime facilities, its LOCATION provides all guests with a panoramic view of an enviable coastline in a very short walk. If extended, this walk takes you into the hear that all of Bournemouth has to offer. Ten out of ten for well over 10 years for the consummate Connaught, and I wish it every success in remaining so.

"Highly recommended, already want to go back"

User 19/09/2019

Absolutely lovely hotel. I stayed in a twin room with my mum in the Connaught Lodge. The hotel is within a 10 minutes from the beach, from shops and from a variety of other local amenities. The room was clean and comfortable, very light and spacious. The windows are amazing, as you completely shut any noise out when the windows are closed. The pool, gym and spa are beautiful, clean and we loved visiting them. We only had the breakfast on site, and it was so good, with such a huge variety. Definitely will be back!

"Lovely Pool - Lovely Sauna - Lovely Lovely Bournemouth"

AP932, Canterbury, United Kingdom 18/09/2019

It's getting on a bit is the Connaught - but it's very comfy and has some fantastic extras which set it apart form the others! First of all - and I think it goes without saying - it's a Best Western, so you know the rooms will be comfy, clean and well appointed. The hotel also has ample parking - which s a massive bonus. But what really sets it apart is the great hotel pool with it's fantastic sauna. Genuinely lovely and relaxing - it really adds fabulous value to your stay. It's only a very short walk to the cliff lift if you want to get down to the beach (and oh my god what a beach - one of the very best in the UK) and no more than a stroll from the conference centre and theatre. If I as to think about it I could probably find some things to criticise - but it seems a bit churlish. I suppose the carpets in the corridors are a bit tired. And we had to queue for breakfast one day. But then again the breakfast was excellent and was included in the rook rate. It was also incredibly competitively priced. Definitely good value for money. I've stayed in most of the big Bournemouth Hotels and payed through the nose. I'd be happy to pay a lot less and stay at the Connaught any day of the week!


User 16/09/2019

Me and My Wife stayed here for the weekend and the Hotel and Staff we just Faultless. By far one of the Best hotels in Bournemouth. The Food we was served was Amazing, and the Staff went out the way to make us feel Very Special. We can't wait to stay here again soon. Well done to the Connaught Staff and Management.

"Accessible room"

User 11/09/2019

I had this bought as a special present, the reviews said wheelchair friendly. IT IS NOT. Firstly the lift it was very small, I had to take my footplates off to JUST get in nothing else me in chair. The room was small tight coming into the room wheelchair width to base of bed then could move just width of bottom of bed. A sharp left into the smallest accessible rooms bathroom I have ever seen. A 2 point turn to the right forward 2 feet a shower with one rail to hold and the shower,nothing else . Move backwards chair would not go round corner to shower. Now I'm doing a 5 point turn to get to basin which is right height good mirror. The toilet was good height and various bars to help up,down. I couldn't use my frame to stand up and turn because there was not the space. The rooms furniture looked old and tired ,the hallway was the same also dark. A REAL disappointment The receptionist was very helpful, The staff in breakfast were rushing around no conversation all were polite. When I said there's not a seat in the shower,l was told there is one I should have asked??

"Great hotel by brasserie service needs sorting"

butterflybabe33, Winchester 09/09/2019

My partner and I stayed here for 1 night and booked the Lilly Suite. It was amazing! If you can afford to splash out on the room it's well worth it. It has an all singing all dancing hot tub bath, with lights, music and bubbles. Perfect for a romantic getaway. The bed was comfy. I have a bad back and most places I stay I have trouble sleeping because of the uncomfy bed, so this was great. The spa was great, a nice big pool, (not too cold), a hot tub big enough for about 8 people, a sauna and steam room, and a gym. We booked a table in the brasserie for dinner and this is where we found the service lacking. We stood around waiting for someone to show us to our table, but my partner had to eventually approach someone, who turned out to be the Maitre d', to get seated. The restaurant was fairly quiet so we could chose where to sit. We asked for some water for the table as we were seated and were brought this along with the food menu's. We started to notice that people seated after us were being served their starters. We waited around 20 minutes before anyone returned again to take our order, and when we were asked if we were ready to order our food, my partner explained that we hadn't even had our drinks orders taken! We decided to order our drinks, starters and mains in one go so that we didn't have to wait again for service. Thankfully there was no more issues that night and the meal was fantastic, However the following morning going for breakfast was even worse. There was a sign saying wait here to be seated, so we waited for about 10 minutes and eventually flagged someone down, we were asked for our room number and she checked it off her list and asked us to take a seat. there were lots of other people waiting to go in, and we could see lots of tables empty but waiting to be cleared. Someone would turn up and shout a room number for the next table free (a bit like waiting to be served at the deli in Sainsburys) It seemed so impersonal, especially as they had our names on the sheet with our room number. eventually our room number came up and we were shown to our table. Asked if we wanted tea or coffee, which we asked for one of each. We weren't given any other information like 'continental over there and cooked breakfast over there, help yourself when you are ready' so again we waited and waited and waited. About 15 minutes later or tea and coffee arrived. There was a pot big enough for about 6 cups of tea!! We decided to just help ourselves to the breakfast as no one was going to give us any other options (there was a menu for other things like omelettes, eggs royale etc but you couldn't order them as no one was taking orders). The food was ok except the scrambled eggs were so overdone they were grey, and the toast was like cardboard. Overall our stay was great but I wouldn't rate the service in the restaurant as part of a 4* hotel. Needs some organisation.

"Really good"

T W, Chabanais, France 07/09/2019

Hotel is lovely, in a perfect location for beach and town. It's nicely furnished, comfortable, and clean. The swimming pool is a lovely addition. The food is good, as is the selection of dishes, and the staff are friendly without being overbearing. The cleaning staff were great, paying attention to detail. The breakfast was plentiful, and tasty, a choice of hot and cold, and the staff were lovely. The bedroom was overlooking the garden, with a balcony - a definite plus. We had a wonderful stay at the Connaught Hotel, and if we have the opportunity again, we will definitely return.

"What a treat!"

lbcs62, Bristol, United Kingdom 06/09/2019

We had a lovely stay at this hotel, well cared for by a great team of staff, spotlessly clean, excellent food, we particular enjoyed the breakfasts which set us up for the day and then enjoyed superb food in the restaurant. We didn't have a problem with parking which was free to residents. We really enjoyed it.

"A stay of 2 halves"

Longbow5991, Bristol, United Kingdom 06/09/2019

From the outset I would have loved to give 5 out of 5 so in all fairness I'd give 4.5 if I could. We arrived as a couple for a few nights away as a treat to ourselves after a busy couple of months both tired from our journey and as I said the last few months. On arrival our room wasn't ready so we had a pot of tea in Blake's really nice and welcoming just what we needed. When our room ( a superior room with balcony) was ready we went up. Initial impressions were that although the room was a bit on the small side it was clean and well presented but a bit tired looking but it was fine for a couple of nights stay. After going out for a wander down to the sea front which is a short walk from the hotel and is in itself just lovely (well done Bournemouth for making your sea front so nice) we returned to our room and decided to get room service for supper rather than going to the restaurant. We had sandwiches with side salads and a bowl of chips with 2 pints of cider. WOW what lovely food I even ate and enjoyed my salad it was so nice. Shortly after we had finished our supper we became aware of a row going on in the corridor outside our rooms door which progressed into the room next to ours. Sadly and this is where the hotel has lost half a point, the row continued for some time and we could hear every single word, the tv was then turned on and it seemed to be right above our heads as we lay in bed trying to get to sleep. Obviously when the building was built or refurbished sound proofing the rooms wasn't a very high priority personally speaking when I'm staying in a hotel I really don't want to hear everything and I mean everything that is going on in somebody else's room. The following morning we advised the receptionist of our issues with the room and we were moved that morning into a room opposite which turned out to be larger brighter much nicer but just a sound proofed as our previous room. Thanks to the staff for moving us so quickly and professionally. As far as the rooms go they are a bit tired looking might benefit from a mini fridge and in rooms with a balcony the balcony itself would benefit hugely from the addition of a small table so people could get more use out of them. I have to say here that all the hotel staff were first class and a credit to their employers all very helpful very friendly very professional with nothing being too much trouble. The other thing with this hotel was the food from breakfast to evening meal everything we ate was delicious well presented and came in generous sized portions. Overall apart from better soundproofing and the rooms being slightly tired we enjoyed our stay particularly the 2nd night and look forward to returning to stay there again. A big thank you to all the staff

"Wedding Anniversary treat"

User 05/09/2019

Our son booked us in to this Hotel in a Superior room for one night for a Birthday present for my wife. We chose it as we have enjoyed the facilities here on previous occasions. We decided to book an extra night, it being our wedding anniversary. Unfortunately, this needed to involve a change of rooms. Although very happy with our first room, the transition did not go smoothly with the new room having some defects. However when these were brought to the attention of the manager, he apologised and had no hesitation in significantly up grading our room for no additional charge. We were absolutely delighted with his attitude and approach. He definitely turned a negative situation to a positive !

"Last minute booking"

User 04/09/2019

Was very happy with our very last minute booking. The rooms were huge and very comfy. Breakfast was great and the servers were very helpful with my food allergies. They had gluten and dairy free options.. Even cereal and milk. A very pleasant stay.

"Great location for everything "

J0hn_and_Alis0n, Northampton, United Kingdom 04/09/2019

Another great stay at the Connaught, stayed here for 6 years on the trot for the Airshow then had a break for 4 years. In this time there has been some renovations all for the better. Comfortable clean rooms, great choice at breakfast and some very welcoming staff, especially those who have been there along time. Great location for everything in Bournemouth and I would not stop anywhere else.

"Bournemouth 2019"

Elaine G, Stockport, United Kingdom 30/08/2019

Great hotel bed comfy plenty of clothes space lift very small and shower could of been better but no problem 5-10 minute walk to Bournemouth square and breakfast excellent nice and hot every day different choices staff lovely

"This is a true review .........."

GertieGert, London, United Kingdom 28/08/2019

Sorry - a less than perfect TA review of The Connaught. For over £220 for one night B&B, the cost was extortionate imho - for the following reasons. Not sure why everyone says fab breakfast - I'd decided on two fried eggs on two half-slices of fried bread, two hash browns and baked beans. I was "refused" one of the fried eggs, I was "refused" 2 half slices fried bread - given one half slice but was reluctantly given two hash browns on repeating the words TWO PLEASE HUNNY to the girl. The baked beans? One dessertspoon full. Didn't want bacon - was totally pink, no sign of a touch of golden brown. (Also, why have one choice of yogurt in one great big bowl that everyone has to scoop from at breakfast?! Why only 2 choices of jam??!!) The room? For the price we paid? Yes it had a balcony so was counted as upgrade, but was old-fashioned, dingy and definitely not worth the money. It WAS very clean! Everywhere was very clean! Found the hotel lacked soul and atmosphere in the evening and the restaurant menu didn't have much choice either, so we ate out - YET our plan was to have a lovely meal there. The big restaurant had maybe 4 people in it? Wouldn't return - sorry as we have been here previously. This is a totally honest review.

"Second Visit"

LouM275, Salisbury, United Kingdom 28/08/2019

Again enjoyed our stay here. The room was a nice size with a balcony and air con. I pulled a muscle in my leg so a visit to the swimming pool, hot tub, steam and sauna were very welcome. I did not visit the beauty room this time but I did last year and they were very good then. Breakfast is plentiful and very nice. We got a late checkout on our last morning and had breakfast brought to the room. The lack of a table on the balcony is still a problem, as it was last year, but an excellent chap who brought our breakfast went and found a table for us this time, enabling us to enjoy a leisurely breakfast on the balcony properly in the sun. We will be back! (But please put tables on your balconies!)

"Little Gem"

brucessex618, Romford, United Kingdom 28/08/2019

Booked last minute and was a little apprehensive after reading reviews but can honestly say it's a lovely place. Very friendly staff, great breakfast and bistro, good location too. We stayed in a balcony room small double but ok and upgrade is available. On suit was good and water s always hot.


Lisacohanxx, Bournemouth, United Kingdom 25/08/2019

Everything about this hotel is great. the food. The service. The rooms are clean and updated and the room service come to clean your rooms every day. The staff are polite which is good figuring we were harassed by the night receptionist at britannia Bournemouth for being gay!

"Clean, comfortable, great location"

webby888, Crawley, United Kingdom 19/08/2019

We stayed for 2 nights room and breakfast. The hotel was stylish and rooms were very clean and comfortable, however not as big as the photos on the website. The rooms had air-con which was needed at night as the rooms are quite stuffy - we paid for rooms with balcony but if you have the doors open the wind howls (the same with the velux windows in the bathroom!). The staff were very friendly and the food in the restaurant was nice. The breakfast was excellent (recommend the porridge). The waitresses worked very hard and were always polite. Drinks in the bar were no more expensive than a pub and they have gin and tonic happy hour from 5-6pm for £4 each. Overall a very pleasant stay.

"Super friendly Bournemoth Hotel"

Randomer35, Barton Seagrave 18/08/2019

We have just come home from a week holiday in Bournemouth, where we stayed at the Connaught Hotel. It was just the best hotel with great facilities, wonderful food, good bedroom facilities and super friendly staff. The hotel is ideally situated as it is a short walk away from Bournemouth pier, beach, gardens and town centre. We would thoroughly recommend The Connaught, and will definitely be returning.

"My birthday treat"

Q8540NIlindab, Oxfordshire, United Kingdom 18/08/2019

Was a bit disappointing at size of room for price and although clean and nicely decorated , there was alot of dust etc between wardrobe and desk (maybe I watch too much 4 in a bed!!) Overall very nice but prob could've found somewhere cheaper.

"Amazing dinner in the restaurant"

Ann-Marie F, Milton Keynes, United Kingdom 16/08/2019

We had a business meeting in Bournemouth and so stayed in this hotel for one night. The lady who checked us into the hotel was lovely. She was very friendly and efficient. The reception area was nice; very clean and well decorated. The actual hotel bedroom was okay. It was perfectly clean but a little dated. It was a shame that there was no iron or ironing board in the room. Due to the bad weather, we decided to have a few drinks in the hotel bar and dinner in the restaurant. It turned out to be a great decision. The bar was serving gin for £4 a go (any gin). We took full advantage of that offer :-). The bar staff were very good. They remembered our order and offered up suggestions for gin mixers etc. The bar area is nicely decorated and had plenty of comfy seating. The menu in the restaurant was good. Two of my colleagues chose the pork belly. I had the risotto. My food was tasty but I have been assured that the pork belly was absolutely delightful. The guys who ate it couldn't sing it's praises enough. One even said that he will travel down again with his wife just so she can sample the pork. We had the whipped chocolate cheesecake for dessert. Again, it was fabulous. All of the staff that we encountered were absolutely lovely. Nothing was too much trouble. I would stay again.

"Two nights of relaxation "

JoyandSadness, Worthing, United Kingdom 13/08/2019

My partner and I have just spent two nights at the Connaught Hotel. We had a lovely time. The first thing we noticed was just how lovely the staff are at the hotel. They are very friendly, kind and all want to ensure your stay is one to be enjoyed. The Spa was lovely. We recommend to head to it after 12pm; as no children are allowed then. The pool, jacuzzi, steam and sauna where all just what our tired bodies needed. The breakfast was not too bad for a buffet, and we were able to sit outside to have ours which was nice. We had a room with a balcony on the third floor. The room was clean, tidy and the bed was comfortable for our stay. The complementary water was nice, and was replaced the following day. The air conditioning worked very well. We would recommend staying here and look forward to returning in the future.

"A superb hotel."

RichofChelt, Cheltenham, United Kingdom 13/08/2019

We stayed for 3 nights and would happily have stayed much longer. All of the staff were very polite, the breakfast was excellent, our 'superior' room was clean and smart (though another guest did tell me theirs was 'tired'), the pool is a decent size and the jacuzzi, steam room and sauna were all much appreciated. We enjoyed the saxophonist on the Friday and Saturday evenings. The morning paper was left outside our room at no extra charge and parking - though restricted - was free. We wouldn't hesitate to stay here again.... though I have to add it was quite pricy so might need to be for a special occasion!

"Do not book this hotel. Very basic."

User 12/08/2019

The pictures used and shown for booking are of the Connaught hotel, however there is Connaught lodge which is where we were sent - a separate building behind it. pictures all very deceiving. The room we were first given was claustrophobic and smelled very bad kind of like damp, the bathroom was no bigger than an airplane toilet, and there was no way we were sleeping in it. Eventually after initially saying they were all “full up” we were shown two slightly bigger rooms in the main hotel, also very dated and not comfortable at all. The food was below average especially breakfast, basic cheap food and watery filter coffee. It's very clear this place spent way too much money on the swimming pool/spa and the rooms have been left in the past. Two nights and I had horrible neck and back pains, Definitely wouldn't go back. Also I noticed that the 4* AA rating is from early 2017... It's a three star hotel at best

"Birthday spa trip"

User 08/08/2019

I had a lovely relaxing time here, celebrating my birthday. Hotel was very clean and the staff were friendly. Spa facilities were good and really enjoyable after a day at Durdle Door. Perfect location for the beach and restaurants etc. Safe parking for the car as well. A little haven in Bournemouth. Would staff again.


Susan E, Holywell, United Kingdom 07/08/2019

Room lovely, food lovely, staff wonderful. Went with my disabled mother, nothing was to much trouble. Kevin the deputy manager always made time to talk to us, he his fabulous also breakfast manager Nikki was brilliant, every morning made sure mum and I had a tea or coffee after breakfast. This hotel was close to the beach, local restaurants, which was great when you are using a wheelchair.

"Lovely Stay"

emily_mckinlay, Swindon, United Kingdom 06/08/2019

Me and my boyfriend came for 2 nights at the weekend and as they were aware it was his birthday they made an effort to make our stay special! The staff were all friendly and polite and the room was lovely with lots of storage and space! Would recommend this hotel and it is only a short walk to the beach and to the centre of Bournemouth!

"3 star at best - average stay"

Amy D, London, United Kingdom 29/07/2019

We stayed for two nights over the weekend. It's clear differing effort has been put into renovating parts of the hotel. Though our room had some nice cushions and photos... it was small, had dated dark brown furniture, stained lampshadea and a an uncomfortably small bathroom/ shower. Definitely not worth the price, however in busy summer season I guess they can charge what they like. The spa is nice but unmanned the first couple hours it opens. No towels are left out so you have to go to main reception and call for one. They also decided to leave old £1 charge lockers in the changing rooms, despite nicely updating the rest of it. Again, for an apparent '4 star' hotel in the height of summer season, breakfast was pretty disorganised. Both mornings we had to wait to be seated, wait to be served, then when actually getting brealfast, wait for trays to be refilled. They seemed to wait too late to request more top ups from the kitchen. Food its self was always mixed quality. Definitely not 4 star unless you pay an extortionate amount for a superior room and they sort service out.

"Nice but"

binzivoo, London, United Kingdom 23/07/2019

Stayed for 1 night as attending a wedding in Bournemouth, a nice hotel with good restaurant, only sampled breakfast but good with lots of choice. The room however was rather on the small side, only 1 pillow, small double bed. The bathroom was tiny with very limited toiletries. No tea or coffee making facilities in the room, poor for £148.

"5 nights in a gem "

Ducksoff, London, United Kingdom 22/07/2019

Couple staying for 5 nights. Checked out on Saturday. Excellent breakfast, service flawless, good variety of time s available, hot and cold, excellent creamy porridge. Reception staff courteous and helpful. We had superior twin, clean , daily replenished with water. Location is perfect, then left for beach, very clean area, long walk along the beach. Turn right to the shops. Good restaurants in area, we went vegan for a couple of days , to Mad Cucumber, excellent soup and quiche. I highly recommend this hotel. We will return.

"Very good for the price"

julianweekes, Yokohama, Japan 21/07/2019

Book an early non refundable rate and you've got yourself a deal here. Nice breakfast automatically thrown in. Good (small) pool available - with some restrictions for young children over times you can use it! Location on the West Cliff... about 10 mins walk into town or the beach was fairly convenient. Room was adequate. What is it with British hotels that there's never a fridge! Very nice reception and cleaning staff. Dining room is huge and the food is OK if you need to eat in one night.

"Could Be Better"

Richard186259, Torquay, United Kingdom 21/07/2019

Firstly the staff were excellent, very professional and courteous. The food was a pleasant surprise, not your normal fare, plenty of choice well cooked and presented. The major let down was the room; it was only a single but felt small. In addition the sun had been on the room for the afternoon, so was very hot and uncomfortable with little ventilation. I asked to be moved but the hotel was full. Also the room was by the stairs and lift, so a lot of noise during the night, I was then greeted by Bournemouth's pigeon population that had decided to roost out side the window (04:30 bird based alarm call not appreciated). So overall a mixed bag, good food and staff but let down by the room.

"Great dtsy"

Hotelaholic8, Kegworth, United Kingdom 20/07/2019

What a great hotel. Customer service and facilities were all top rate. The new bistro is relaxing and the food was amazing. Slept like a log in the comfortable and spacious bedroom. Only downside was I didn't get the opportunity to use the spa. So I guess I'll have to go back.


deml14, Liverpool, United Kingdom 19/07/2019

excellent, except for the breakfast, this was hard, cold ,really bad we left it and never had breakfast again. Staff and facilities are really 5plus stars, parking good, not far from the beach, "covered in cigarette stubs" and attractions and ice creams etc are very expensive, bring your own food for the beach.

"Few days at the beach"

Davidandsteve110709, Manchester, United Kingdom 16/07/2019

Lovely hotel with nice staff. Good breakfast and able to eat outside in the sun. Goodbar and again outside seating. Well situated for the beach and city centre. Able to leave car there and walk. Would stay here again for sure.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review David, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Great hotel with excellent staff"

Jeanette W, Rugeley, United Kingdom 15/07/2019

Once again a lovely weeks stay at this great hotel. We have been returning for over 20 years now and were so pleased to see that investment is being made at this hotel with the refurbished lounge and dining area, very stylish. A place to enjoy the delicious meals put on by Pete Tofis and his team. The breakfasts have been improved too and now offer choices to cover all guests preferences. We were in a newly decorated double room with balcony, spotlessly clean with excellent facilities. And lastly we have to mention the staff, who are just so friendly and helpful and really make the hotel, they are superb. Well done once again for making our stay a wonderful one.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Jeanette, I am delighted you enjoyed your stay with us once again, lovely to read your feedback as you have been staying with us for many years - we look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Best Best Western"

terryw717, Bracknell, United Kingdom 14/07/2019

From check in to check out, superb. All staff we interacted with were very professional. Controlled parking to ensure only guests use the free parking. Check in was a breeze with a detailed explanation of the services. We had room 52 that had a balcony overlooking the courtyard. Spacious room and bathroom, good shower, did not use the flat TV. Breakfast was very very good. Proper sausages, some one plated your food at the buffet, that kept it tidy. Sounds odd to say, but real jam, more like preserve. Ten minute walk down to the pier. Didn't use the free spa area, the pool looked about 20 meters long.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Terry, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Short summer break."

User 13/07/2019

Very good town centre hotel. We had a spacious room, clean and well decorated with excellent facilities. Parking on-site is very limited but our room qualified for a reserved space. Breakfast was excellent and we ate in the hotel each evening. Good selection of dishes which were of good quality, well cooked and presented. The gym and pool were clean,pleasingly decorated and well equiped.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review John, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Very friendly staff makes the hotel "

FamilyGallop, Walton-On-Thames, United Kingdom 07/07/2019

The staff really make this hotel. They were very friendly and helpful and gave me lots of information. The room I had was fine for this sort of stay. It didn't have air conditioning so was a bit warm and looked over a road, but I wasn't affected by noise. Shower was so-so (do like a strong shower but was ok). Bed was comfy and I slept ok although the walls must be thin as next door going in the bathroom and turning on the light/fan woke me up! The swimming pool was very nice. Breakfast was very good for the typical hotel buffet style - and again the serving staff were lovely. They have turned this into a 4 star from what the physical hotel would be 3 star. I would be happy to stay here again if in Bournemouth for business.

"terrible night sleep"

linda w, Bristol, United Kingdom 06/07/2019

the room was very hot, no air conditioning, unable to open window fully, for the price very small noisy bar under window open to early morning then at 08:45 the builders started drilling, hammering on a Saturday morning when i mentioned this to a receptionist she denied building work took place on a Saturday, you could hear it from reception Whilst loading the car a grounds man on several occasions told my husband to move the car, my husband was waiting for me in reception we would not recommend or stay here again

"Great hotel"

User 05/07/2019

Great room and convenient for beach and centre. Staff very friendly and helpful. Fortunate to get reserved parking with an Executive room. Evening meal was very good and also offer food from 5.30 if you are attending a concert or theatre. Downsides are no great views and currently next to a building site so I guess could get noisy during the week

"Great hotel to stay for the conference venue"

Schuwi, Rutland, United Kingdom 03/07/2019

Executive double room was spacious clean and modern with seating area large TV balcony and seating. Air conditioning unit helped with the warm weather and hypoallergenic duvet and pillows helped with the hay fever. The breakfast was excellent with good choice especially if you didn't want a cooked breakfast. Lounge and seating area welcoming and comfortable. A great find

"A well run hotel"

malc_hill, Welwyn Garden City, United Kingdom 26/06/2019

We spent 6 night at the Conaught in June 2019 to celebrate our wedding anniversary.The hotel is convenient to bothe the beaches and the town centre ,The hotel offers a spa including a indoor pool and treatments.The service is very good and the staff attentive.The hotel has a Brasserie with a varied menu we ate the Brasserie twice in the evening and the food was very good as was the service.The only small drawback is the parking can difficult as their is limited spaces when the hotel and its adjacent Lodge is busy although they seem to cope and the wi fi is a bit intermitteent. There is also building work going on at the rear of the hotel but despite these drawbacks I would recommend staying.

"Great Hotel and Spa.Very close to the beach"

User 25/06/2019

Good sized room ,friendly staff,perfect location (very close to the seafront and pier)and amazing spa with a Jacuzzi in the room.Would definitely recommend to fellow travellers.Parking space in front of hotel available as well.

"Lovely Hotel"

davey19672015, Carlisle, United Kingdom 23/06/2019

My wife and I enjoyed a 5 night break at the Connaught. We stayed bed and breakfast in the Tulip suite which has its own parking space. The hotel is comfortable and very clean with polite and helpful staff. The hotel is a short walk into the town centre which saves on car parking costs. There is a lift, also helpful with heavy luggage. There are separate breakfast and dining areas which are spacious and comfortable slog with s bar. There are spa treatments and a pool for further relaxation. This was our third visit and we will return next year, a lovely hotel.

"Large group celebration"

Tricia W, Luton, United Kingdom 19/06/2019

Group of 16 adults plus a baby stayed at the hotel to celebrate mum's 90th birthday. All details of the stay were arranged with Maria, Front of House Manager who was exceptionally helpful and ensured everything was in place for us to have a good stay and celebration. From the moment we arrived, we were treated well and it was clear that all the staff were keen to look after us. I particularly want to mention Elkin who did everything to ensure we enjoyed our stay. We had all our meals together at the hotel, eating in the Brasserie and Blakes restaurant. All meals were good quality, hot, tasty and served to the large group together. No complaints from anybody even the fussy ones!! The Hotel is well located and an easy walk to the beach and town area. The Spa facilities, pool and jacuzzi are excellent and enjoyed by the group. Some of the rooms are looking tired but will be great once all the updating is finished. Would definitely recommend the hotel.

"All girls together"

susan y, San Francisco 16/06/2019

Several of us stayed in the Lodge. Our room was spotlessly clean,beds comfortable, pleasant room. Walk in shower, brilliant for the two of us as we are of a certain age and I use a walking stick! Rest of hotel also very clean. Good breakfast, plenty of choice Staff helpful and pleasant.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Susan, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Short Thurs-Sat break at this well located and presented hotel with good leisure facilities"

tgb1959, West Sussex, United Kingdom 14/06/2019

From the welcome to check out - all excellent. The convenience, the breakfast, the quick supper was all good. To be honest, it was ideal for what we wanted, chill and go for walks. 10 mins from town, 5 mins to beach.

BW-Connaught, Front Office Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review tgb, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.


2018isabelle, London, United Kingdom 12/06/2019

The hotel is pleasant but over priced. We were given two rooms, both were very small with no room to actually use the toilet comfortably. The manager was very understanding & upgraded us to a much larger room which had everything we needed. The spa is a squash, the floors were always wet in the changing room and the staff were unhelpful and disinterested. The pool area was okay but in need of some TLC. Breakfast was very good but we had to wait for a table which we have never had to do in a hotel. The food in the brasserie was good, especially the steak and the manager and his staff were helpful and friendly. If it hadn't been for that and the manager , Maria? I would have demanded my money back.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Isabelle, I was pleased to read that Maria was able to find you rooms more to your liking and that you enjoyed our brasserie - my apologies for the spa staff, this will be addressed with the team. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"A generous 3 "

Uckfield60, Uckfield, United Kingdom 11/06/2019

The picture from outside the hotel looks great and the lobby and restaurant decor is not to my taste but it's clean and tidy . Breakfast was good and plenty of choice . The room ....... awful ...... the bathroom was so small u had to stand still in the shower and when I went to get dry I had to move into the bedroom as you could not move your arms in the bathroom . Over priced for this hotel would not recommend

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Uckfield, I was sorry to read you didn't like our rooms, but thank you for your kind comments about the rest of the hotel. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Excellent Hotel"

User 10/06/2019

Lovely spa and hotel room was spacious and light. Food was also lovely and the staff couldn't of been nicer. Had a lovely facial with a nice girl Hannah she was brilliant. It's a little dated the hotel rooms but the bed was so comfortable

"Very poor value for money."

User 09/06/2019

For the over £150 per night I paid, this hotel represents the worst value for money I have ever experienced anywhere in the world.. For one the hotel screams small. Small car park (good luck finding a space), small lift, small room, with with a small bathroom and small balcony- but overlooking a large building site to the left (one that is very much active). In fact the bathroom was so small, there was no mirror in front of the sink, only on the opposite wall- meaning i had to constantly keep swivelling around to have a shave! How is that acceptable for a 4-star hotel? In terms of their spa, there wasn't even anyone in attendance at the spa desk or towels on hand- just a sign telling guests to go and get one from reception (which wasn't always staffed either). The sauna was a good size, but some benches wobbly and need of repair. The steam-room was a good size too, but door way too low with no signs to 'mind your head'. While the temperatures in both was fine, the Jacuzzi only lukewarm. Good luck if you fancy going out past midnight too. When i returned at 1:20am, the front door was locked with no one at was a full 5 mins of repeatedly ringing the bell, and eventually having to walk round to bang on the window, before I was let in by a staff member doing the hoovering. As for the breakfast, there was a good variety of cold items, along with all the basic hot items you'd expect- excluding hash browns. These had to be ordered, which I did, and was told "3 mins". Several minutes later, nothing, so i asked a different member of staff, who said he would "just go and check". They never came- no point asking again.. Given the facilities, level of service, and lack of attention to details, I am staggered this is seen as a 4-star hotel worth over £150 a night. At half that price, I probably wouldn't have bothered writing this review, but anything more is just exceptionally poor value for money and needs to be voiced.

"Great hotel"

jules816, Chichester, United Kingdom 29/05/2019

Friendly, helpful staff. Spotless hotel. Good size room. Lovely sauna/pool area. Great buffet breakfast - had everything available you could want. Nothing was too much trouble. Will definitely stay again.

"A 4 star hotel gets 4 stars. "

User 27/05/2019

If you like quality it's fine. It looks nice, it's clean, the staff are friendly and the pool spa area is fine. The hotel reception was really nice and on a par with some of the 5 star hotels we've been to. We had a perfectly acceptable time here and would return again if in the area.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Jabob, I am delighted you enjoyed your stay with us overall and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Dear Mr Hartwell please act on this constructive criticism"

XRXM, North Yorkshire, United Kingdom 27/05/2019

Who is Mr Hartwell? The GM who tends to respond to these reviews so here we go. This hotel once privately owned is now one of a chain of 4 and has had a considerable investment on the public areas - the reception, bars, restaurant have received attention and are impressive - ok the bar colour scheme and its intrusive music is not to my taste but I am sure others will like it. Thought has been give to the lighting so it is all the more stark when you leave reception and climb the stairs because it is as though it is a different place. Money has also been spent on the bedrooms but this doesn't matter as the impression is of a rundown place in need of TLC - the problem 1) The dreadful aged cheap low energy fluorescent bulbs in the corridors which kill any atmosphere of luxury and actually draw your attention to some of the faded and chipped woodwork 2) They have left the dire 1960s cheap mock sapele brown doors both on the bedroom door and in the bathrooms. Talk about spoiling the proverbial ship for a ...... well this is it. I really do not know how the management do not see this - the guests certainly do. Staff fine, breakfast good but the problems above were typical of Bournemouth's faded West Cliff. The lighting problem could easily be solved by buying equally low energy LED bulbs and the door problem solved by a bonfire in the carpark.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review XRXM and for your constructive criticism, I am delighted you liked the public areas and the hotel in general, as you rightly pointed out we have invested a lot in the public areas, the brasserie and the bedrooms, we are continually investing into the hotel and will take your comments on board regarding the corridor lighting and the and doors when we are planning our next phase of works. Just for information, the hotel is still privately owned as all Best Western's are privately owned and operated, the owners just happen to have a few other hotels. I hope we have the pleasure of welcoming you back to the Connaught again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Another pleasant stay.We will return!"

Linda M, Milton Keynes, United Kingdom 24/05/2019

This was our third visit in 18months.We returned because of the good location,friendly staff and excellent breakfasts! We were upgraded to a suite which was very much appreciated.Wendy in the bar remembered us and gave us a very warm welcome.Our suite room 37 was well appointed but there were one or two issues in the bathroom which I did address whilst there.Bathroom was beautifully tiled with a massive jacuzzi and roomy walk in shower.However the sealants around the shower trough and jacuzzi were badly in need of replacing.The sealants were very grubby and hanging off in parts.It detracted from what was otherwise a very attractive bathroom.Also we had an issue with the toilet flush which just trickled water!we reported it but nothing changed.Luckily we found a technique for making it work but that is not the point.A dodgy flushing system is not what you need in a hotel!This was the only real negative during our stay.Breakfasts were of a very high standard with a great selection.Cant understand though why a member of staff is there to serve your hot food?! They would be better deployed clearing the tables as there can be a short wait at peak times.We did not use the restaurant or spa so cannot comment on that.We did have room service on the first night.This was delicious.It was reasonably priced and arrived piping hot in less than half an hour.Definitely would recommend this.The grounds were beautiful with lots of seating areas.Delightful in the Spring sunshine.TV had a reduced selection of Freeview but signal was very poor and could only watch terrestrial channels.Never experienced this on previous visits so might just be room location? Good free wifi connection.Overall, a great stay and hopefully we will be back again.Also hotel is ideally located for shops and just a short walk further on to beach and gardens.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Linda, I am delighted you enjoyed your stay with us overall, our apologies for the small maintenance issues you reported, they have now been rectified. We look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"disappointing cost"

User 23/05/2019

Stayed here from 111th till 13th of may in an apparent superior double room which is advertised to have a extra large bed which was in fact two single bed bases pushed together with a mattress zipped up to keep beds together. Bathroom was extremely basic with a standard bath tub and a shower head it was advertised to have either a bath or a shower. Was extremely disappointed as room wasn't cheap and wasn't up to a superior room standard. The room was so small my suitcase didn't lay flat between bed and wall. Spa facilities were amazing and staff were friendly However porters were very timely and very helpful when we asked for ironing facilities. Wouldn't go back again for a superior room would pay for a standard room as was extremely disappointed

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Amy, I was sorry to read that you didn't enjoy your stay with us. The room you stayed in has a zip and link bed, so can be used as a superking or as a twin bedded room - these types of beds are industry standard in many hotels. Our prices are always competitive in the local market and we include extras such as parking and spa facilities, wheres as some of our competitors charge for these amenities. We have lots of other room types available, perhaps one of them will be more to your liking on your next visit to Bournemouth. Thank you for your kind comments regarding the spa facilities and the team. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Nice Hotel "

Paultitmu, Worcester, United Kingdom 21/05/2019

Stayed for 4 nights in May upgraded to the suite when got a chance to bid from an e mail definitely worth the extra £100. Room were clean although are looking a little tired. The staff are friendly and all were very helpful no complaints at all about the service. Pool area also clean and quiet except for the odd loud guest (not the hotels issue). Only real issue was the WiFi which although having a good signal in the rooms was slow and kept stopping think more to do with bandwidth ,looking at the average age don't think this will be a problem for most quests.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Paul, I am delighted you enjoyed your stay with us overall and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Lovely Hotel for Spa Break!"

amys204, London, United Kingdom 20/05/2019

Stayed here via a Virgin Experience Day voucher for the spa facilities and we were not disappointed! I would 100% return to this hotel and spa, we enjoyed every part of our stay the room, the spa, the treatments, the staff and the restaurant all exceeded expectations and made for a lovely spa break for me and a friend. Made my first trip to Bournemouth a great one!

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Amy, I am delighted you enjoyed your spa day and stay with us overall and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"A Sunny week in Bournemouth ..."

David H, Horsham, United Kingdom 19/05/2019

We were delighted with this lovely Hotel ..situated near the golden sandy beaches. Also near the town centre & Pavilion Theatre. The car park was a bit of a problem at times.. sometimes had to park in the one next door. Our room was 36. It was quite small ..but looked as if it had been renovated .. The only trouble was , the kitchen vent was situated near the window & was very noisy at certain times.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review David, I am delighted you enjoyed your stay with us overall and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"3 Star at best"

User 19/05/2019

I didn't think this was great value for money. Had a standard room. It was clean, small, with very basic bathroom ( shower in bath). The view was the car park ( although I couldn't park there as it was full) and to the side a building site. Good selection at breakfast. Wouldn't return.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Tourist, I am sorry that we didn't meet your expectations and that you wont be returning to us. The Connaught is assessed annually by both the AA and by Best Western, who have awarded the hotel with its' 4 stars and the BW Plus status respectively. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Richard marston"

User 15/05/2019

Excellent stay,had a group of 39.Maria and her staff,fantastic,excellent food in the evening,also great breakfast.and nice rooms.the hotel was close to the beach and pier.nice spa staff couldn't do enough for the group,would definitely stay again.

"Mostly good, but some disappointment."

User 15/05/2019

We booked an overnight stay with spa treatments. The hotel is clean , quite small and welcoming. Car parking was limited and small spaces but we didn't struggle to get a space. The location is a short walk to the beach. The bars are cosy and Brasserie restaurant is modern and spacious we had dinner here and the food was quite nice although my main dish of Hake was extremely salty and I couldn't eat it all. The afternoon tea was quite nice although the sandwiches were quite plain (not very imaginative fillings) and we sat outside to have this which was lovely. Breakfast was also quite good and the staff were friendly and helpful. The massages were very relaxing but I didn't want to use the pool , although it looked big enough to swim in , it was under ground and quite claustrophobic, not much room to spare around it and I would rather be outside in the fresh air. The changing room was very hot and I couldn't wait to get out. The bedrooms were clean and not too small, the bathroom was tiny but clean and shower over bath was fine. Overall a decent place but some areas need some TLC and modernising. All the staff were friendly and helpful except on one occasion. If you don't expect too much you'll be pleasantly surprised. Also be aware there is a large construction site close by which although wasn't too disruptive on Sunday , during the night bright lights shone directly into our room all night as our room faced the site and on Monday morning don't expect a lay in as the noisy work starts early !


coljen10, Essex, United Kingdom 14/05/2019

Only there for one night but have to say after paying £212 for a room we were left extremely disappointed with our room and expected much more. Nothing wrong with the hotel just bad value and expect a few added extras when paying more.

"paul and jac back in bournemouth"

Paul W, Northampton, United Kingdom 13/05/2019

this was our fourth visit to the connaught and once again have nothing but praise for our visit. lovely hotel with great staff. rooms are well set out and spotlessly clean. very good breakfast with a good selection. the swimming pool and spa area are very good and there are 2 gyms with a good selection of equipment.

"The hotel room wasn't up to scratch"

User 06/05/2019

Upon arrival the lobby and bar area look really nice. The room though was tired, heating stuck on full blast, tiny double bed and the shower was Luke warm. The room though was clean. Executive room????

"Brilliant Thank you"

NewquayJane, newquay 06/05/2019

Brilliant stay as ever. Hotel is very clean, room lovely and clean. The breakfast was wonderful. Loads of choice and all very fresh and good quality. Nothing is too much trouble for the restaurant manager. He makes you feel very welcome and his staff are so polite

"First stay"

User 06/05/2019

The hotel is comfortable. The service was excellent and the food good. The location is good for most amenities. Every member of staff from reception, the bar staff and restaurant were courteous and helpful

"A real find"

Paul G, London, United Kingdom 04/05/2019

We stayed here two nights over the May Bank holiday. The hotel is well situated in Bournemouth, on the West Cliff but an easy walk into the town centre. Staff are superb here. Friendly and courteous. Always there to help. Room was clean and glad everything you need. With a very good restaurant and bar with entertainment on both evening there was everything to meet your needs.

"Excellent visit."

User 04/05/2019

Its not the first time we have stayed at the hotel however the service and standards remain excellent. All staff friendly, helpful and courteous. Excellent breakfast with wide choice for all requirements. Thoroughly enjoyed our stay and will be returning.


KAREN1069, Bradford, United Kingdom 03/05/2019

This was our second stay at the Best Western and we love this hotel. Staff, location and rooms are all wonderful and there is nothing that could have made our stay better. Breakfast is delicious and all fresh. Love it.

"Excellence still exists"

User 02/05/2019

The hotel is extremely well run. Everything is geared to the pleasure and well-being of guests. I much enjoyed having a sitting-room with TV as well as a very comfortable bedroom (also with TV!). The coffee machiine looked sufficiently modern and fierce that I left it well alone!

"Great food and massage "

4643674, Fareham, United Kingdom 29/04/2019

Stayed here for 1 night the food is excellent especially the steak and cooked breakfast. Had a massage with Sandra that was also excellent. Unfortunately the steam room was not working and there are not enough loungers by the pool. The room was nice but the photos make it look much bigger than it is not really worth paying extra for a tiny balcony. Definitely more good points than bad.

"Pleasant hotel with spa conveniently located"

AndrewA64, Winchester, United Kingdom 28/04/2019

This hotel is comfortable enough. Very attractive public areas and friendly staff. Our room (a standard double in the main building) was a little cramped and a little tired as well. Disappointing considering the glowing reviews. Perhaps upgraded rooms are better. We enjoyed the spa. Good pool, but not particularly attractive surroundings. However, a superb substantial breakfast is included. Conveniently located near the town centre and pier.

"Wife's birthday"

PicklesFarnborough, Farnborough 26/04/2019

We stayed here before with the family 10 of us and thought it a good idea to return for my wife's birthday. Stay was as expected with quick check in and a comfortable room. Service levels have been maintained by all the staff. Breakfast was fine but diner could do with one more main to give a wider choice.

"great time"

User 26/04/2019

My daughter and I statyed at the Best Western Plus Connaught Hotel for 2 nights in early April. We had a wonderful time - the venue of the hotel was great, food wonderful and staff polite, happy and very helpful. My daughter and I will definitely use the hotel again. My daughter was poorly at the end of our visit and the staff were really helpful.

"False Advertising"

User 24/04/2019

I stayed in the hotel over the Easter break. Unfortunately, we booked a room online there were 50 pictures online none of which showed the room or the bathroom we had actually booked. We of course were disappointed. We spoke to the manager, Kevin I believe his name was. Who was extremely unhelpful. The excuse of, and I quote the manager of reception, "the pictures not showing the room, is your problem not ours" is a pretty disgusting attitude to have when we paid 600 pounds for a room for our Easter holiday. We found out later on during our stay our neighbours next door had exactly the same problem. There is a building site in front of the hotel. The spa has lots of sand at the bottom of it. I will attach the pictures if this review site let's me. Would not recommend this hotel and if you do book, please take care in making sure what room you have booked.

"Short stay on 22 April 2019"

mike s, Reading, United Kingdom 23/04/2019

Have been to Connaught on many times before and always have a great relaxing time. Staff are very friendly and service is great. Had an excellent meal in the refurbished and spacious Brasserie. We had A superior double room which was very comfortable and had everything you need for a short break. Pool and spa are very good. Hotel is in excellent position .Well recommended and worth a visit.

"The Connaught Bournemouth"

Road39945615473, Salford, United Kingdom 22/04/2019

Had a great couple of nights staying in the Lodge, the staff were all lovely and as I was traveling alone and sometimes feel a little awkward was made to feel very welcome. My room was lovely and clean and smelt lovely as soon as I walked in, very comfortable. My only (slight) complaint would be I'd have liked a more powerful shower Great location for the center and beautiful beach. Very happy and would definitely visit again.

"Not worth the money!"

User 17/04/2019

Myself and my boyfriend visited this hotel over the weekend with our friends, we arrived at the hotel around 9pm with nowhere to park other than 1 space which we gave to our heavily pregnant friend and boyfriend and spaced blocked by a bollard. When I went into reception to ask about parking I was greeted by an unhelpful member of staff just about to finish her shift who told me to double park and leave my car key with reception for them to move my car should anyone need to get out. I refused. After speaking to another set of unhelpful staff the argument continued about the car key. Be warned if they are asking you to do this they are NOT INSURED to be moving your vehicles and DO NOT take responsibility for any damage caused by them during the time they move your cars! We offered mobile numbers and they said car key or nothing so of course I still refused due to no insurance.. We eventually got a parking space & checked in. The hotel is not worth the money you will pay, and does not look like the pictures on the website. The halls are dark and dingy and almost like they are stained yellow, the room we had was tiny and you couldn't even walk around the bed when we woke up the next morning we had a bad back from the bed.. Our friends couldn't even turn around in their bathroom it was so small and we were generally extremely unhappy with this hotel. So much so we had a refund on our second night and came home on Saturday. All in all I/we would not recommend this hotel at all!

"Hidden Gem"

User 16/04/2019

I want to keep my stay a secret, but I don't think it will stay that way for long, l'm sure other guests will praise it and news will get round. This hotel is first class and value for money. Not to mention the excellent location.

"A good find"

Mafco, Frimley, United Kingdom 14/04/2019

We have stayed in Bournemouth a number of times over the years. There are lot of hotels to chose from , most of which don't leave much of an impression. We booked a two night stay and came across the Connaught which turned out to be a good find. The hotel is presented well, room although a “standard double” was clean, tidy and had everything you would expect. The pool was a real plus, so many hotel pools are too small to be of any use but this is a really good size, also has a sauna and steam room plus spa type treatments are available. We ate in the restaurant on the first night , planning to go out the second night. In fact the meal was very good and we decided to eat there again and were equally impressed. Finally the breakfast was also pretty good. Next time , I will book the Connaught and skip the others The only downside is the parking, Friday was ok but Saturday was a bit crazy and there is not enough spaces. I did manage to get a space in the car park but others didn't , one guy I spoke to had to pay to park elsewhere and pay for it. There was quite a bit of moaning about it. As I say, it didn't affect me but thought it worth mentioning.

"Hotel was great"

User 14/04/2019

Cant fault this hotel anywhere, only I couldnt get time to make use of the pool and jacuzzi, only stayed 1 night but wish I had more , staff efficient and helpful. Well worth a weekend stay or longer , food was good , and plenty of it ..9.5/10 . Great atmosphere

"Lovely hotel"

tay809, Birmingham, United Kingdom 14/04/2019

Stayed here on many occasions , staff very attentive rooms clean good full English breakfast! The car parks not to big so if there are no spaces the reception staff will let you park out front and they will move it if another car needs to get out! Lovely area very spa clean !

"It was ok.."

1HappyGirly, berkshire 11/04/2019

The hotel is clean but very tired, with a good location - it is walkable to the shops and beach. Major noisy building work is right next to the hotel, which was unexpected. Upstairs needs updating urgently and bringing into the 21st century for the price of the rooms, which I felt was overpriced. The Corridor and bedroom floors creak and I hardly slept as the walls are so thin. Constant noisy doors slamming. Beds are hard and my room didn't smell fresh. All bedding and cushions needed refreshing. My sheets were ripped and stained. Rooms are pleasant enough but dated - my bedside light was broken and the patio door wouldn't lock. WiFi was very intermittent. Car park spaces are too small. I left feeling very tired and disappointed. Staff were ok but a friendly smile and warm welcome from everyone would be nice. Sadly I wouldn't return.

"I want invited to the wedding"

markmilton1, Bodmin, United Kingdom 11/04/2019

... but I got to enjoy the party!!! My room was directly above the function suite being used for a wedding. The noise was exceptionally loud. Security was removed for the wedding so any until gone midnight anyone could just wander in, no reception in this party of hotel and normally 24 key card access. The TV broken down and had to be fixed 5 times before they offered another room. The door leaked a huge amount if light as it was poorly fitted with big gaps. The new room had a leaking shower head, so virtually no water pressure. The reception said thay they would report issues to manager and the manner would speak to me, this never happened.

"Great stay. Lovely pool"

AJWmeddyg, London, United Kingdom 11/04/2019

A great stay on a weekday. The room was good. Restaurant- lovely food and good service. Pool wonderful steam room and sauna good. Staff friendly. Good gym. Great place for a stay while visiting a conference.

"Best In Bournemouth"

Mark D, Swindon, United Kingdom 08/04/2019

Fabulous hotel, great staff who couldn't do enough to help. Great location just a short walk to the beach. Breakfast was delicious, great choice. Hotel pool and spa facilities very nice, clean towels provided at reception for your personal use. Nice atmosphere in the bar and although we never ate in the restaurant the menu looked very nice.

"Daughters Wedding"

Dave0833, Dorset, United Kingdom 07/04/2019

I am lost for words to express my delight at this Hotel. My daughter has used the Wedding Planner to prepare Maria for her special day, and every detail was fore-filled. On arrival discovering that I am disabled and in a chair, they went out of their way to ensure that my access throughout was achievable before the wedding began. The duty manager also made himself known informing me that he would be there through the evening and to let him know if I needed assistance. The wedding and the setting was wonderful and the small reception in the garden was very good The Wedding Breakfast was gorgeous, three courses so tasty and well presented dishes. One guest who was thought to be vegetarian turned out not to be, but this was not a problem for this wonderful team. We stayed the night and the room and access was good, including the shower room with plenty of space for me. Morning Breakfast was lovely with plenty of variety and plenty to eat. I could not fault and detail with the Hotel, Staff and Service, and look forward to returning again David

"Wonderful Hotel"

GillWalsall, Walsall 24/03/2019

We stayed at The Connaught for 4 nights to celebrate my husband's birthday. It was our second stay at the hotel and on this occasion we were joined by our son and his girlfriend who stayed for 3 nights. We booked standard rooms and whilst we were satisfied with our room - my son's room had a very small shower cubicle. They stayed 1 night in this room and the next day we mentioned to the receptionist the problem with the shower. She immediately looked to see if they could be moved and showed them a room they could move into. This they did and they were completely satisfied with the second room. Housekeeping is excellent in this hotel from the rooms themselves to all the communal areas, including the pool and spa. The hotel shines with cleanliness and Head of Housekeeping should be very proud. All staff are friendly, professional and always have a smile on their faces. We would particularly like to mention Nicky -the Restaurant Manager and Maria - Front of House Manager. They are both extremely committed to their roles and Nicky -extremely professional in his role and full of enthusiasm for the hotel - showed us the new refurbishment of the restaurant. Whilst talking to him we mentioned that our daughter was looking for a wedding venue in Bournemouth. He immediately said he would ask Maria to speak to us. We met Maria and she gave us a very informative tour of the rooms used for weddings and her enthusiasm for her job was very obvious. Breakfast is plentiful and you are served to the hot buffet by a member of staff. This, in our opinion, is nicer than people just helping themselves and it also keeps the food trays from becoming messy. We ate in the hotel restaurant and very much enjoyed our meal. The pool area is very clean - as are the changing rooms. Towels are provided by the hotel. This is our favourite hotel in Bournemouth at the moment and we look forward to making more happy memories whilst staying at this hotel. Thank you to all the Staff at The Connaught.

"A Comfortable Hotel"

rodswetnam, Maulden 23/03/2019

Quite a central hotel not far from the coast and not on a main road, but in February you would expect the hotel to be quiet.. We had a comfortable Superior Balcony room, which was quite spacious and very clean, with all the attributes befitting a 4 star hotel. Parking is complementary for the type of room that we booked, but you may have to pay for parking in other selected rooms. I would recommend checking this with the receptionist prior to booking. Unfortunately, we found the receptionist difficult to understand. Due to staying just the Friday night we were unable to sample the swimming pool and other facilities. Breakfast was really good in a bright and spacious dining room, but I cannot understand the point of having a buffet breakfast set out, only to have a waitress serve you? You cannot help yourself In comparison, we would prefer the Park Central Hotel, but parking spaces are small and extremely limited, B & B £120:00 out of season, but there are cheaper rooms.

"A relaxing break to get sea air."

snowflakes2017, Surrey, United Kingdom 21/03/2019

We had a very enjoyable one nights break. We have been many times in the past 10 years and have always found the accommodation, service and food excellent. The swimming pool, Sauna and Gymn were good .

"Total Relaxation"

User 19/03/2019

We stayed at the Connaught for one night including dining and had the most relaxing and wonderful stay. Everything was excellent including our evening meal and breakfast. The staff were very helpful and service always with a smile. Unfortunately we didn't use the spa but will make sure next time. Thank you

"Birthday trip"

Cazzadoodle67, Northampton, United Kingdom 18/03/2019

Excellent hotel .... Very friendly knowledgeable staff on arrival. Lovely superior double room. Completed online check-in before arriving and requested a bottle of wine for the room came with a lovely card for my partner to wish him happy birthday - a lovely touch! Room was spotlessly clean as was the bathroom. Ample tea/coffee facilities within. Breakfast was delicious offering a huge variety from the self service hot/cold buffet - staff in restaurant were also extremely helpful and courteous. The spa is lovely ... We used the pool, sauna and steam room, which were included in the cost of the stay ...all very clean with lots of treatments on offer also. The Connaught is a great hotel just a five minute walk from the sea front within walking distance of all local amenities...cinema bats theatre and restaurants. Definitely worth a visit and we will be returning for sure.

"Nice stay but very busy on weekends!"

sophiecW6333TE, Essex 17/03/2019

We stayed for one night on a weekend as a treat for my partners belated birthday. We arrived just after check in time at 3pm on a Saturday and the car park was full, we asked in reception what to do and they said to double park so I ended up blocking two cars in as other cars had to then start a line in front of the cars in spaces. The lady at reception requested my keys so they could move my car if another guest wanted to get out but this I refused, I wasn't keen on leaving my keys there and also letting someone else move my car in an incredibly tight car park so I requested they just call my phone instead, after discussion among staff they eventually agreed to this. Our room was ok, we had a top floor room with a balcony which was nice but the weather was horrible when we stayed so didn't spend any time out there! The beds were comfortable with thick duvets and spare pillows if required. The rooms aren't greatly sound proofed and I couldn't sleep for a while because of the noise of the TV in the room next door until midnight. The other problem was the shower in our room, which was appalling. It sounded like it was an electric shower but it kept cutting in and out many times when I was using it going from very high pressure to just a trickle when washing my hair is not ideal. We used the pool which was nice, again was quite busy no loungers free around the pool on the Saturday we visited but sauna and steam room were nice extras. The reason I've given the hotel a 4/5 with all the niggles, is that the breakfast really brought the score up! The food was cooked to perfection and was so delicious, yes it's a slightly odd set up being a buffet and a member of staff plates it up for you when you tell her what you would like, but this didn't bother me really! So glad we had breakfast included in our room rate, really worth it. If we stayed in Bournemouth again we would probably come back.

"Decent spa hotel"

bladedeyna, Bicester, United Kingdom 17/03/2019

Good location, close enough to the town centre of Bournemouth (around a 5-10 minute walk), the spa was also nice with a decent sized pool, sauna, Jacuzzi and stream room. Parking although looks limited wasn't a problem at all for us. They were also kind enough to offer us a 2 free glasses of house wine considering it was my partner's birthday. There was bits of packaging on the bathroom floor which indicated it wasn't cleaned as thoroughly as we would expect. The breakfast was a buffet however for a strange reason, you have to let the staff serve you from the hot food buffet part, as they won't let you server yourself here, strange set up. The online check also doesn't seem to serve much purpose as you get asked the same questions on physically turning up at the hotel also.

"Nice Hotel with a lovely pool"

holidaysr4relaxing, Hastings, United Kingdom 10/03/2019

We stayed at this hotel for 2 nights, we upgraded our room to a superior but we were underwhelmed, so much so that we called reception to check they had put us in the correct room. Despite the room being disappointing the bed was comfortable. The main restaurant was being refurbished so all food was served in the breakfast room. The breakfast was really good, a buffet but you can order eggs (other than scrambled/fried on offer) from the kitchen. The pool area is excellent, well appointed and relaxing. We did not visit the spa but other guests said it was also very good. We ate out on the first night at Westbourne Grill (see my review) then on the second night we ate in the Blake's restaurant at the hotel. The meal was inexpensive but average to say the least. After dinner we retired to the bar which is extremely comfortable. They have a good range of premium drinks.

"Excellent stay"

User 05/03/2019

Lovely stay hotel was lovely good location and spa facilities were good. Breakfast was fantastic. The only fault I'd say is I like a bath and we only had a shower in the room. Staff were very helpful and polite.

"Bournemouth Break"

topgate2015, Wolverhampton 04/03/2019

We booked late for a break in Bournemouth and got a good deal at The Connaught Lodge, £214.00 for 3 nights B&B for two. The hotel was conveniently situated within a short distance of the sea front. The breakfast was one of the best we've had for the price with toast being brought to the table instead of battling with a toasting machine! and the hot breakfast being served from the buffet by a very pleasant waitress. All of the staff were lovely, nothing was too much trouble. Our room was large with a separate dressing area, bathroom a good size with lovely white soft towels. Everything was spotlessly clean. We used the leisure facilities twice, which have a gym, indoor pool, sauna, steam room and jacuzzi. Again, everything was very clean. I had a neck, shoulder & back massage and a facial with Evie who was fantastic! There are some building works going on at the moment, which means that the main restaurant is temporarily relocated in the breakfast room, but this in no way interfered with our enjoyment of the facilities. Thank you to all the staff for making our break away such a memorable one and at a bargain price too!

"Weekend in bournemouth"

Chris B, London, United Kingdom 27/02/2019

Stayed at the Connaught hotel,room was a double superior which was very spacious and clean,staff were very helpful from reception to dining,we ate in the Blake's brasserie where the food and service was exceptional and reasonably priced.Hotel location was good as only 5 mins walk away from the sea front,would suggest this hotel if your visiting Bournemouth without hesitation.

"Ok but dated rooms"

PavlaPe, Leamington Spa, United Kingdom 24/02/2019

The location is very good,close to the beach. Staff professional and friendly. The rooms look dated, especially the furniture. Tiny unmodern bathroom was the most upsetting. Didn't find hairdryer. Carpets in the hallways and breakfast room seems to be old.

"Pleasant friendly hotel"

dennis_anthony, Radlett, United Kingdom 23/02/2019

We spent one night at this hotel. The room was ok and the bed comfortable. The bathroom smallish but adequate. The breakfast was ok although poor fruit salad. The staff were friendly and attentive. The overall feeling that it was reasonably priced so we got what we paid for.

"Blissful two days"

ronella_de_vil, Portsmouth, United Kingdom 21/02/2019

On arrival, reception were so helpful and friendly. She showed us a short cut to the lodge, as we were staying next door, not in hotel itself. The spa has a nice size pool to swim lengths. The Jacuzzi, steam room and sauna are all in the same room, with the pool. It's very clean. The treatment was bliss with very chilled, friendly and professional staff. It snowed during our stay, so we ate at the hotel in the evening. The prices were very reasonable for the quality of the food. It was delicious. Rooms were clean and comfortable. All the staff very polite, friendly and very helpful. Had a lovely stay, thank you to the connaught hotel Bournemouth.

"Could not do enough for us"

User 17/02/2019

Wedding Anniversary,Moved us to another room with shower, due to my inability to get in a bath. cracking breakfast, we only had one evening meal, excellent. We came for the spa having been before and we were not disappointed and managed 3 kilometres in the pool. Petra on reception and Nicky in resturant were particularly helpful as were all the staff. We will be back

"Rainy days in Bournemouth"

RAY L, Essex, United Kingdom 12/02/2019

Stayed at the hotel quite close to B I C centre (we had tickets for a concert)hotel bit dated but staff and facilities more than made for this ,notice a big improvement package going on ,we was in the annex which means everything you did bar food etc meant you had dodge the weather to the main hotel, parking could possible be a problem if hotel was really busy but we never had any problems breakfast Wes excellent elderly chap running the show was top notch lovely man overall a nice plac

"Fantastic Spa Facilities "

Jem1B, Bournemouth, United Kingdom 11/02/2019

Well kept hotel, smart in appearance & wonderfully polite staff. Fantastic Spa where I would thoroughly recommend the deep tissue back massage. I enjoy coming to this hotel for some down time & will certainly continue going.

"Excellant birthday stay for my partner"

Travel15097560616, Salisbury, United Kingdom 05/02/2019

This was our second stay at the Connaught. We stayed at the same time last year for my partners birthday and insisted we stay again this year. We made full use of the gym and pool and decided to miss breakfast and make use of the facilities again before heading home. The Connaught is ideally located, close enough to the beach and town centre but far enough away to avoid any town centre noise.

"Weekend break"

1timeele, Thame, United Kingdom 05/02/2019

Very pleasant stay as always at this hotel. Staff are very friendly and nothing is to much trouble. Rooms clean and tidy good excellent as always. Would recommend this hotel have stayed here for a good number of years for week long breaks or for weekends service is always the same.

"Very comfortable hotel with helpful staff."

Stef_Res, Guildford, United Kingdom 03/02/2019

Staff are very friendly and helpful. All rooms were pleasantly warm even in January when temperatures were just above zero. Plenty of mains plugs in the bedroom in accessible positions to plug into. It was good to have an extractor fan in the bathroom that was efficient. Good selection of good food and drink for breakfast. Dinner was nice food. Very comfortable lounge area. Used the swimming pool and massage facilities which were excellent. The beach was only a short walk away, and from there a pleasant short walk on the promenade or sand to the pier. There is a zig zag path from the cliff top to beach which is easy to walk. For disabled the venicula railway is at the top of the cliffs although does not seem to run in January. There is parking which is safe but can be a little tight for manoeuvring. A very comfortable stay. A minor discomfort was that the bed in the executive suite was a bit larger than needed and although comfortable if sleeping apart, were uncomfortable to lay across the join in toppers on the mattress when snuggling together. Again a minor irritation was that because my wife and I are quite tall we found the adjustable shower head a little low, and had to stoop slightly in the bath, although nice to have a bath. Would stay again.


User 03/02/2019

This hotel is fantastic especially compared to some in Bournemouth, the rooms are quite large and very clean with a good comfy bed the breakfast was excellent and the staff are super friendly and helpful I would definitely recommend this place if you're staying in town and last thing the spa and pool are as good as any where I have stayed also had a great massage

"Lovely break."

G D, Birmingham, United Kingdom 03/02/2019

Just had 4 days holiday at Connaught Hotel. Staff very pleasant and nothing was too much trouble. Meals excellent. Niki and his team provide a great breakfast. Will definitely return. Short walk to beach front and easy walk into Bournemouth.

"Relaxing stay in 4* accommodation."

Gillian B, Grays Thurrock, United Kingdom 01/02/2019

Enjoyed a 4 night break in this very comfortable 4* hotel with excellent facilities. Great deal inclusive of breakfast which was amazing. Our room had a king sized bed and was very warm and comfortable. Tea, coffee and water was replenished on a daily basis and the room was cleaned to a very high standard. The staff were very friendly and extremely helpful. Some refurbishment is being undertaken at the current time but this didn't detract from our stay. Wil definately be returning and next time will make use of the spa facilities.

"Best facilities included in the price of the room "

fambalabanr, London, United Kingdom 31/01/2019

I like this hotel and for sure I'll come back...near to the centre of the town,closest to the beach,for the summer is a very good place.... Very good facilities included in the price of the room.... Very clean rooms..... Many places for parking the car....

"Couples short break away"

Billy1987, Haywards Heath, United Kingdom 30/01/2019

Me and my wife stayed at The Connaught for 3 nights in the Lilly suite. We took full advantage of the facilities in the room and the spa. Although in previous comments the rooms have been noted as being dated, they are a little but clean, comfortable and fit for purpose. House keeping staff are very polite and very tentative to keeping the hotel clean and presentable. The only things I would say negative is that the parking spaces are far to small and unless people park considerately- which apparently is hardly never, you may struggle. Breakfast was fantastic( gluten free bread option!!) and the staff where very friendly and kind. All in all a great place to base yourself while visiting this beautiful coastal resort. Central to the hustle and bustle of the seaside and the shopping centre.

"Near to BIC concert venue"

KatieLNN, Stroud, England, United Kingdom 30/01/2019

Great location for BIC and sea views. Spa looked nice though didn't use it. Lovely comfy bedroom in lodge. Very quiet and spotless. Breakfast generous and decor really nice in public areas. Efficient service all round would recommend.


alsin2014, London, United Kingdom 30/01/2019

Have been coming to this Hotel several times a year for the last 6 years, can't fault the place,great staff, good facilities and location, only downside is parking apart from that excellent restaurant and very nice spa

"Weekend getaway "

HELLO076, London 24/01/2019

Nice hotel and lovely staff throughout the hotel. The breakfast run by Niki and his team was fab. Lovely filling breakfasts which lasted for as long as you needed. Very comfortable surroundings. The one thing missing was there were no toiletries except a shower gel stuck on the wall. Was a bit shocked at this especially as it's meant to be a 4*. Overall was a nice stay in a convenient location.

"Weekend away"

julie150, london 23/01/2019

The staff from Management to house keepers speak with a smile any time night or day,The food is lovely, if you like breakfast then you will love it here as you can eat as much as you like stay as long as you like it is so relaxing,fresh fruit full English the lot. Best of all (china teapot's) Just a 10 minute walk from the beach ideal for a stroll, or walk to the town but it is very hilly so flat shoe's. If you like a swim use the spar it is free just sign go through and enjoy. I have been going for the pass 4 year's now and will be booking for a November stay. I'm sure you will love this as much i i do .

"Nice rooms, very good service"

The-Kent-Bees, Kent 23/01/2019

A winter break at the Connaught has proved most enjoyable. An executive room secures a parking space, although the car park is not completely full in January. The room is spotless and comfortable with coffee machine. Breakfast very well organised, dinner in Brasserie well worth booking. The hotel is a short walk from the beach via a gentle zig zag path. Bournemouth town centre is disappointing, but walks westwards towards Poole are very pleasant.

"Great Winter Break"

Donna R, Kent, United Kingdom 20/01/2019

This is a well run hotel. Attractive, building. All the staff seemed efficient staff and overall a very pleasurable 4 day break for my sister and I. Car parking was not the easiest with space but reception are very helpful. Surprised at things to do and see at this time of year. A comfortable hotel with a restaurant size to match the number of beds and a nice cosy lounge and bar to relax.

"Excellent hotel"

velard60, Canton of Valais, Switzerland 20/01/2019

As usual, we are always welcomed in this hotel. It is located in the centre of Bournemouth. Close to the beach, the centre and the shops. The food is very good and the staff at the reception, room and restaurant are very friendly. An extraordinary English breakfast. We will come back soon. We recommend this hotel to everyone.

"Very nice hotel"

User 17/01/2019

We were staying three nights in Bournemouth, found this hotel online and it had very good reviews so we booked. The rooms are very lovely and clean and the bed are the best bed i have slept in a hotel before.

"Excellent hotel"

Lindayg, London, United Kingdom 14/01/2019

We were staying one night in Bournemouth, found this hotel online and it had good reviews so booked. We absolutely enjoyed everything about it. The welcome on arrival, the phone call to the room to check everything was okay made you feel you were being looked after. The room was very clean and had everything we needed. We went out for dinner but had breakfast the next day. Excellent service and menu, full English was superb, Continental great choices. Highly recommend!!

"Totally underwhelming"

User 13/01/2019

Rooms are very dated. Reception and bar very nice and staff very professional but our superking room smelt of smoke and was dark and dingy and very dated. Bathroom floor covered in stains and the whole bathroom felt very old. It was clean but didn't look it (if that makes sense) Something I would expect to pay £65 for (if I HAD) to stay there NOT £117. Upstairs public areas were dark, dated and tired, yellow stained paintwork, chipped bannisters and skirtings and a dodgy smell on most floors. Floor 3 seemed the best of a bad bunch. We were offered a different room and shown a smaller room and bed and equally awful bathroom to appease us. We looked at the room and asked to cancel our booking. We were offered one last room. "freshly rennovated" but still very old fashioned and with a smaller bed (again) and very underwhelming bathroom. It had a balcony which in essence was nice but overlooked the car park and a building site. The staff tried very hard to help but just couldn't. The rooms were ALL very dissapointing and we asked for a refund and went elsewhere. Totally spoilt our romantic gettaway and will definitely not be returning. Shame.

"Family weekend and party"

User 09/01/2019

Excellent room,wonderful staff so attentive.Maria and her team gave me a fabulous party. My 48 guests also stayed for 2 nights and were full of praise for hotel and staff. My thanks to Simon the manager for an excellent service.

"The staff are all really lovely and helpful."

User 09/01/2019

The hotel is really friendly and comfortable. The spa facilities are very accessible. Parking was easy so going out and returning was easy. Walking to the sea front or centre was easy. It is an easy walk to the Russel Coates Museum.

"Excellent post Xmas stay"

Nicholas Y, Solihull, United Kingdom 07/01/2019

Excellent room with a super king sized bed which was very comfortable. Lovely clean room with good sized bathroom and plenty of hot water. Excellent leisure facilities with a good sized pool that allows for doing some lengths, together with sauna, steam room and Jacuzzi. Superb breakfast with excellent selection with de-caff tea and coffee. A short walk to the sea front with excellent car parking at the hotel.

"Nice twixmas break"

Karen G, Birmingham, United Kingdom 05/01/2019

Upon arrival at hotel, welcoming greeting at reception. We were emailed prior and advised a wedding reception was being held during our stay and music would played until midnight, We were again advised of this on arrival. Luckily we were on 3rd floor and this didn't bother us. Given key card and directions to our room, which was located in the lodge attached to hotel. Full use of hotel facilities and spa (pool,gym, sauna) included. Our room was nice enough on arrival. It was a nice quiet room and clean. Couple of niggles, had afternoon nap, remaking bed and come across fingernail and definitely not one of mine. Could do with mirror being nearer to plug sockets. Had problem using hairdryer/styling brush comfortably. Breakfast is a short walk across a courtyard in the main hotel which was ok and luckily it didn't rain. Breakfast was buffet style and plenty of it, cereals, fruit, full English etc. 1st morning we had to wait for table to be laid, despite there being plenty empty as we were told the regulars liked the same tables. These tables were still empty when we left. On positive note, staff were friendly, hotel clean, breakfasts enjoyable, parking available. Only 10 minute walk into Bournemouth, road was quiet so no traffic noise at night. Room clean and warm. Spa facilities nice and clean. Not sure for me personally it was worth £138 a night.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Karen, I am delighted you enjoyed your stay with us overall and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Stay of two halves"

peter b, Newbury, United Kingdom 05/01/2019

We stayed for two nights on a bed and breakfast basis. We had an executive room (number 48) on the third floor. The room was very well appointed with everything that was needed. it had a separate sitting area with an additional Tv and two armchairs. The sitting area however did not have any heating so was chilly and the heated towel rail in the bathroom was cold and the valves did not have any caps to them so could not be turned on.The water pressure was very low, it took over 15minutes for the toilet cistern to fill. At about 7o/c on the first evening a smell of cooking started to permeate into the room , and for the rest of the evening it became quite intrusive.The view from the windows was of the building site next door, and in the morning we had a piling rig working within 10 foot of the window.Having retired from the building industry I found it quite interesting, but not every one would welcome the noise of the building site coming into the room. When we mentioned this to the reception staff they asked if we wanted to move rooms, but as we only had another night to stay, we did not bother. We wondered why if they had alternative rooms available, that we were not given one originally.The site is a major redevelopment consisting of the construction of a 100 bed hotel and 88 apartments, so should be noted if you intend booking at this hotel. When we returned to our room at 2.45 pm on the first day, we were disappointed to see that our room had not been made up. we had put the "make up the room" sign on the door when we left the hotel at 10.0am that morning. The house keeper knocked on the door at 2.55pm to ask if we wanted the room made up, but we declined. Breakfast was very good , with excellent quality ingredients. The white toast was lovely, but on the second morning it was disappointing to be told that the toast choice was either brown toast or no toast as they did not have any white bread. We jokingly offered to pop down the road and buy a white loaf for them. We noted on the hotel website that executive rooms have a reserved paking space. However when we arrived we were told that this only applied if you booked directly with the hotel and not via a comparison website. If they have a parking space for each execitive room it seems petty not to make them available regardless of how you booked. There was plenty of parking spaces available anyway, so this was not a problem.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Peter, I will discuss the points raised in your review with my team, I am sorry that we didn't get everything right for you on this occasion but am pleased to read that overall you enjoyed your stay. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Good hotel in Bournmouth"

Jellytotlet, Twickenham, United Kingdom 03/01/2019

Really helpful, friendly staff. Very clean rooms. Comfortable bed. Nice spa - the swimming pool was properly heated. Hotel isn't quite by the sea, but only 10 minute walk to the beach. We didn't have dinner, but the breakfast was really good if you like English breakfast. Perhaps a tad on the expensive side - but Bournemouth isn't cheap.

"A Family Get Together!"

Kathleen R, Somerset West, South Africa 29/12/2018

Made to feel very welcome - lovely atmosphere and festive decorations. Enjoyed our evening meal and entertainment and sitting around the fire. A very comfortable and quiet night in our room. Made use of the swimming pool. A hearty breakfast before setting off home. A very relaxing stay after a busy Family Christmas.

"Christmas at The Connaught "

jdubya993, Yeovil, United Kingdom 28/12/2018

This was our eleventh Christmas staying at The Connaught and yet again everything was sublime and stress free - just how it should be. Even though the hotel has changed ownership in the last couple of years, Simon and his dedicated professional team (many of whom we see every year) work tirelessly to ensure every guest is catered for at the highest level. The chef and the kitchen team clearly love the work they do as the food was excellent and to a consistent very high standard. The dining room staff are always smiling and always go the extra mile to ensure the service matches the delicious food. Housekeeping also deliver to a very high standard keeping everything ship shape and sparkling throughout. A special mention for Elkin as he is worth his weight in gold - put simply he is always on hand working hard to ensure every guest gets the best possible experience he can deliver and nothing is ever to much trouble - thank you my friend you are amazing and a credit to the hotel. Put simply The Connaught makes Christmas and we look forward to next year.

"Xmas Number 5"

spencerallen, Whiteley, United Kingdom 28/12/2018

Year 5 for Xmas at the Connaught and it just gets better and better if that is possible. This year there is a new chef and the food is even more amazing than ever (and it was great before). I have never seen Xmas pudding presented so well nor tasted a sprout cooked to perfection. Once again the entertainment was such fun and a special mention again to Jeremy from Pacific Heights - got to be the most fun, participative disco ever. All the hotel staff are very efficient and nothing is too much trouble. Cristina is always amazing, smiles so much and is a good teacher of Portuguese and the bar staff were fab (special mention to Joshua and the Italian chap who looks like Dele Alli). Our room was very well presented and extremely clean. Special mention also to Simon, Elkin, Kevin, the Housekeeping team and of course Father Christmas, who sacrifice their Xmas at home for us. It is very much appreciated. We are looking forward to next year already......but we will see you for a night in January for a birthday.

"Good hotel, restaurant and spa facilities"

User 24/12/2018

The restaurant was great and food was really good. The rooms are clean and of a good size. The pool, sauna, steam room are perfect to unwind in and the staff are all friendly too. There is parking on site but spaces are first come first served basis.

"To pick up my son from uni"

L1082WBcaroliner, Crays Hill, United Kingdom 24/12/2018

NOT IMPRESSED!!! Unfortunately my dog sitter let me down so had to canx 24 hours prior to visiting. They said I still had to pay £137 deposit and that I did not give correct notice. Rubbish!! That was enough notice. My son has been in a fire recently for n Bournemouth where his student house went up in n flames. Still they did not care. Never going my back again. That money could have paid for new clothes he lost in fire.

"Very friendly hotel"

maggiej23, Bracknell, United Kingdom 19/12/2018

Nice comfortable hotel, Best bed I have ever slept in. Food 5*, Staff 5*, lacked very small details in room cleaning, Would stay again. Close to beach and shops 5 - 10 minute walk away, so quiet location.

"A little gem"

U9499ZAmartinb, Ware, United Kingdom 18/12/2018

Outstanding welcome, efficient and courteous at reception Also recommended a good restaurant when asked Relaxing spa, good breakfast, comfy room all impeccably clean Only 10 minutes walk into town and park Will definitely return

"A nights stay at best western plus"

User 16/12/2018

Hotel appearance and reception was excellent, very nice breakfast the following morning. Room small, needed a paint freshen up. Outside the room window was a fire escape and beyond that a construction site which was noise. The tv next door could be heard until very late at night as well as their toilet facilities. The bed could do with an extra pillow, but all in all it was a good stay.

"Not upto Best Western Plus standards"

denist265, St Ives, United Kingdom 16/12/2018

Very small bedroom and tiny bathroom. Breakfast buffet style with most items warm but not hot. Decor looking dated and compared to similar hotels we think this one to be expensive. We visit Bournemouth regularly but we will give other hotels a try next time we visit.

"Overnight in Bournemouth"

User 16/12/2018

Very short walk to BIC and shopping centre etc. The hotel was easy to find and was a very comfortable venue for our stay. All was clean, the staff friendly and the food fine. Parking at the hotel was most convenient. Our room was in the Lodge across the car park from the main building!

"Trip to the BIC and spa day"

User 13/12/2018

Have stayed here previously and have never been dissatisfied. Paid £114 for one night with breakfast. The staff are superb from the receptionist to the ladies in the spa ( very good massage) Breakfast is fine, and our lunch was gorgeous. The only cons were that our room only had a double bed ( not really a massive deal) and we were next to the lift so we were woken up very early. The thing that really upset me me was that every soft drink apart from the Tonics had sweetener ( although the waitress didn't really know what I was going on about) you don't even have full fat normal coke. Why have you taken away the peoples choice? I'm more than happy to pay more as long as it's offered. All I could drink was water or tea as alcohol is off the menu for me at the moment. I don't want to give three stars as the staff are so good so I've given four.

"Connaught hotel visit"

garysolly, Fareham, United Kingdom 12/12/2018

One night stop over at the Connaught Hotel and we had a great stop over from the moment we arrived to leaving. Facilities were excellent and the room was clean and tidy plus all staff helpful. I used the gym and the pool on both days and will definitely come back again when in Bournemouth.

"Great weekend break "

AlisonB940, Bristol, United Kingdom 12/12/2018

The staff here are fantastic and helpful. We chose a cheaper room but it was fine for a couple of nights although the carpet needed a clean. The decoration of the public rooms is pretty and comfortable. There was a huge choice at breakfast and the food was tasty. Our choices of Hot food was served to us - Nice touch . Kept the food looking appetising! The big swimming pool is a great temperature and there's a Spa, steam room and sauna. The hot tub has a very deep step down so be careful. The hotel put on a fab Christmas party for our group and another, with disco, Christmas dinner option and crackers. Great time had by all !

"Fantastic Stay"

User 11/12/2018

Fantastic stay at this hotel. Every single member of staff were so helpful and friendly. Nothing was to much trouble. Swimming pool, Jacuzzi and steam room. What better way to relax which i took full advantage of. If you are going to the Bic this hotel is only a 15min walk.You can also get a taxi which is very cheap if the weather isnt very good. I will definately be returning next year to this hotel. A big thankyou to all the staff.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Carole, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Great business trip"

X5791EOwilliamh, Diss, United Kingdom 10/12/2018

Booked 2 twin rooms Oma bed and breakfast basis for myself and 3 collegues. Very clean, relaxing hotel, bar food very good, swimming pool and gym very good. Staff very helpful. Will stay again when next in bournmouth.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review William, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"A visit to see a concert at the International centre"

Bazcoe, Reading, United Kingdom 07/12/2018

The room was comfortable and the hotel was well placed for the International centre. The staff were friendly and efficient. There was a good choice on the breakfast menu. The restaurant menu was varied although we didn't use it as had to go out prior to it opening for the evening.

"Close to BIC"

knobbyc, Teignmouth, United Kingdom 06/12/2018

Spent a couple of evenings at this establishment , 54 beautifully decorated rooms? We stayed in room 19 which wasn't, it was very tired and windows were right above kitchen so no sleep from 6am mornings! We had a double executive room, shower as powerful as a child's watering can, towel rail in bathroom failed to function, bed tired, window seals flapping in the breeze, very squeaky annoying floorboards, spa was acceptable but jacuzzi was either broken or very very tired. Up side was that the breakfast was lovely, maybe we were unlucky with our room but felt it was overpriced for quality of room and didn't feel it was up to 4star standards, disappointing.

"Weekend break"

lynettesl, Bexley, United Kingdom 04/12/2018

We attended a function at Connaught Hotel in October and had such a lovely weekend that we booked again to celebrate a birthday and were not disappointed. The staff were polite and helpful overall a fab weekend

"Wonderful hotel"

whitstablebeach, London, United Kingdom 03/12/2018

I can not express what a lovely weekend we had here! Staff went out of their way to help, clean, even the wardrobes inside were scented for clothes and the toilet roll was 3 ply!! No scrimping here! Every last detail was great, wonderful breakfast... the spa was amazing!!! Don't know what else to say 11/10 Thanks


621debsp, Crawley, United Kingdom 03/12/2018

I can recommend the connought hotel we stayed for two nights and was the most relaxing stay . Breakfast was great and can not fault the hotel and staff at all. We stayed in the lodge beautiful room big walkin wardrobe large bathroom and room .

"Some Good & Some Not so Good"

Virginia O, London, United Kingdom 30/11/2018

My husband and I spent two nights at the hotel, visiting Bournemouth for The Temptations/Four Tops concert. There were certainly nice things about our stay. The staff were friendly (especially the gentleman who seated us for breakfast) and the reception & lounge areas were well presented, with the inviting feel of fireplaces glowing as we came in from the pouring rain & howling winds. It was very conveniently located for walking to the Bournemouth International Centre, the shops, restaurants & the cinema. We had dinner in the hotel one evening and my red wine risotto was delicious. I used the gym and was very impressed with the state of the art equipment. Very nicely laid out. Our room, however, was small, functional, but uninspiring. It was a bit of a disappointment, after enjoying the main areas downstairs.The carpet looked tired, the floor squeaked and the dark furniture did nothing to cheer up the room. The only good thing was that there were high ceilings. The bed was only a standard double and the mattress too soft. The bathroom was also small, with no room to put your toiletries. Also, people should be made aware that there is a large building site just next door. While there is nothing that the hotel can do to change that, guests should be aware that they start work at 8am & don't finish until 4pm. We accepted that there would be construction noise, which wasn't too bad. But if that's the sort of thing that would upset you, then be prepared. Of course, in the weeks ahead, the nights will draw in sooner, so their work day will be shorter.

"A bit disappointing"

Chris F, Great Coxwell, United Kingdom 26/11/2018

My husband and I recently spent 2 nights at this hotel as part of my 70th birthday celebrations . We have always enjoyed staying there but this time our experience was underwhelming . Our executive bedroom overlooked a huge building site and we were disappointed to discover that Blakes ( the fine dining restaurant ) has been closed . The breakfast was as good as we remembered .

"Impressed... Wonderful room, god spa, great location"

seanpV311NG, Southampton, United Kingdom 26/11/2018

Arrived before check in and was able to park car in hotel car park. because we had a suite we had an allocated parking bay. staff very friendly hotel clean. Room. Stayed in the Orchid suite where there was a roll top bath, large shower, coffee machine, tea and coffee, docking station and good size tv. The room also had chocolates, water, bath salts, shampoo, gels etc. Spa, nice clean good size pool and spa pool, sauna and steam room. didn't have treatments., Breakfast. very nice and great service. could pay and have salmon, haddock but we had full English and Continental, fruit...

"Pleasant enough"

User 25/11/2018

Ok bog standard 4* . A mix of rattan, country house with farrow and ball panelling that means it is pleasant but feels like it is hadn't quite decided what style to go for. The standard room was tiny, bit dated and the smallest wardrobe I have ever seen. They do this weird bid auction for an upgrade which I ignored. Good price though and great breakfast!

"Looks great but a bit disappointing and next to a building site."

User 21/11/2018

I chose the hotel based upon the pictures on the website.The photographer did a wonderful job to make the hotel look modern, vibrant and welcoming something which it lived up to upon arrival. A very helpful receptionist issuing all the welcomes and offers of assistance as you would expect. Upon getting to the room it was apparent the rest of the hotel hadn't undergone the same transformation. The room was tired and very small even for single occupancy.Being dark I was unaware of the wake up call I was to receive. Waking up to the strains of a building site right outside my window, vehicles reversing constantly and usual building site expletives was not the way I had planned. Any excuse to get out the room was provided by the Spa facilities which were very pleasant. I did mention to the receptionist it would have been courteous to mention the building site and she apologised. Pros - well located Cons - building site noise

"Wonderful Hotel wth Great Old Fashioned Service"

MissMiniver, Huntingdon, United Kingdom 20/11/2018

A wonderful hotel, lovely clean rooms, great service, car parking, 5 mins from beach and BIC. The service we received was great. Especially Mr Nicky, the Manager of the Restaurant, the service he gave to all the guest was second to none, he is a real asset to the hotel. We had family visiting us at the hotel for a meal and he looked after them. Reception staff and service staff excellent too, I even heard the lovely chambermaid helping guest. It was a team effort by all and much appreciated. Thank you.

"Comfortable hotel with good facilities"

Whitehouse10, Buckingham, United Kingdom 20/11/2018

This hotel provides good value for money, car parking, a spa and an excellent breakfast. For us it had the added convenience of being a 10 minute walk from the Bournemouth Exhibition Center for an evening concert. The hotel staff are helpful.

"Trip to see Culture Club at the BIC"

patrickherlihy, St. Neot, United Kingdom 14/11/2018

Convenient for town centre, not to far away from train station, quiet location, staff extremely friendly and helpful, nice bar and very comfortable rooms. Bathroom clean and tidy, bed extremely comfortable.

"Fab time"

User 14/11/2018

We have just spent 4 nights at the connaught we had a wonderful time .The staff were fabulous the were so kind helpful seemed to enjoy the groups company .It was a family occasion which we enjoy every year usually in a large house but due to health and other things we oppted for a hotel stay ,we could not have picked a better one well done you wonderful staff you are all so lovely thank you all.

"Excellent hotel, comfortable room, great food, relaxing spa"

DorsetAgaLady, Fontmell Magna, United Kingdom 12/11/2018

My husband and I stayed for one night and were very, very pleased with everything about this hotel. We stayed in the lodge which was quiet and peaceful. The staff are welcoming, cheerful and polite. The room was spacious, well equipped and very clean (although some fruit/herbal tea in the cupboard would have been a welcome addition). The bed was comfortable and the heating easily adjustable, so rare in modern hotels which tend to be overheated. We used the spa and really enjoyed all the facilities, although it was a Saturday afternoon it wasn't crowded. Changing rooms and showers are good (although better signage to the spa lavatories and hair conditioner in the shower would have been useful!). Food in the restaurant is exceptionally good and very well priced. A large free car park is an added bonus and the hotel is just a short walk from the sea front. If we have cause to overnight in Bournemouth again we would most certainly return here, in fact we're trying to think of excuses to do just that!

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review AgaLady, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Comfy and welcoming"

Caroline_JCB, Orpington, United Kingdom 09/11/2018

We had two nights here mid-week. We received a warm welcome on arrival and check in was quick and easy. We'd booked an executive room which had a good size bed and a sofa, a fridge and safe. It was clean and the bed was very comfortable. The en-suite was also clean and a good size. Robes and slippers were provided along with complimentary toiletries. We booked into the bistro restaurant for dinner and explored the spa area. The pool was a good size and clean, with a jacuzzi on the side along with a sauna room and a steam room. The gym was good with modern and clean equipment. We made good use of all of these during our three days here, hardly venturing out at all. I had a 'wind down' massage which did exactly what it says on the box. The therapist was friendly and very good. All the staff at the hotel were lovely. They couldn't do enough for us. I can't have gluten and they went out of their way to ensure that my food was safe both when eating in the bistro restaurant and also for my breakfasts. They even provided and freshly cooked some gluten free sausages for me at breakfast. They were very tasty too. They were very happy to answer all my questions and to reassure me that they have a separate toaster to make their gluten free toast. The waiter and the chef at dinner was also as helpful and reassuring and I was able to have a delicious and wonderfully safe three course meal. Check out on our last day was by 11am but we were allowed to stay and use the spa facilities afterwards. It was such as lovely hotel, good facilities, lovely staff and good food. I'm very much looking forward to our next visit.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Caroline, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Good hotel with parking close to the sea front."

User 09/11/2018

Everything good with our stay in November for a work conference. Booked eight double rooms. All of us managed to park on site Friday to Monday. Nice pool facilities etc Nice bar/restaurant with a quite environment allowing good conversation. I have stayed before with my wife two years ago and I note that standards haven't dropped as it was the same then. Very likely stay again.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Scenic, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Fab hotel and highlight was the Airshow which was amazing, viewed from Bournemouth Beach on our last day"

janey123921, Liverpool, United Kingdom 07/11/2018

Nothing really bad to say about this hotel, everything was pretty much perfect, even the small bedroom was forgivable because we had a balcony. From the safe deposit in the wardrobe, the delicious breakfasts every morning, to the large indoor pool and relaxing jacuzzi (nice and clean spa area) there were no real complaints. A bit pricey maybe but only to be expected when it's August, the airshow is on and hotel only 5 minutes from the lovely Bournemouth beach. Plus parking was free and so was the pool area use; also breakfast was included in the price we paid. Bedroom and bathroom were tidy, comfortable and clean and maintained daily and efficiently. The hotel bar looked very quiet mid-week and we did not use it during our stay except for a bucket of free ice! A special mention to the head waiter at breakfast, he was lovely but I can't remember his name sorry (!) Just one bit of feedback, a small table would have been a nice touch on the balcony, even a cheap one, as the bedroom was too small to have a seating area like many hotels do. This would have encouraged us to use room service too, probably, as we would not have really wanted to have sat on the bed with trays. Overall an outstanding stay, can highly recommend, and what we saw of Bournemouth was fab too!

"A pleasant and comfortable stay!"

User 06/11/2018

This hotel was in a great location, it had a comfortable and clean room, spa facilities were good and the breakfast was good too! Staff were very friendly and there was always a member of staff on hand if there was anything we needed.


User 05/11/2018

We had an excellent stay at Hotel. Thoroughly enjoyed all the facilities, staff and service was first class. Breakfast was superb. Would highly recommend this hotel.Plus location was extremely central to both beach and town.

"Business trips to so many hotels"

stevelA9596PF, Bexhill-on-Sea, United Kingdom 04/11/2018

This one was one of the best. The staff were lovely. The food superb. OK, the beer on offer was not the best. But there are loads of lovely pubs in walking distance. And obviously, there was football on the TV. But I can ignore that.

"Fab hotel"

User 01/11/2018

A great hotel, in a great location. Nice and clean/tidy. All the staff were very friendly and the breakfast was lovely. We had had a long journey down to Bournemouth and were so glad to be met with friendly staff, that even upgraded our room.

"Great stay for ladies weekend"

Hayleybugs, Kent 30/10/2018

From the moment we arrived we we treated with respect and warmth. The two ladies at reception were both polite and professional. The entire team for the gala evening could not be faulted, with every attention to detail accounted for. My fellow ladies weekenders May ask why I marked such a negative feedback as helpful, well here is why.. I work very closely with my team at work on attitudes and behaviours enhancing and driving performance and outcomes. Without a shaow of a doubt I will be highlighting to my team how this one persons attitude and behaviour could have influenced the outcome of the weekend. Thankfully their efforts did not come into fruition and a most amazing weekend was had by all.thank you both hotel and hosts.

"Our Stay at the Best Western Plus The Connaught"

User 30/10/2018

My parents and I stayed here to celebrate their 50th Wedding Anniversary. What a result! I can't recommend this hotel enough. Rooms were amazing and very clean (2 x Superior Double). All the staff were consistently friendly and helpful. The food was exquisite. We enjoyed a wonderful evening on Saturday in the restaurant accompanied by some carefully chosen live blues music just at the right volume to make this a great addition without being at all intrusive. It was great to relax in the spa which is free and part of the hotel. Breakfast was what an english breakfast should be in my opinion and very relaxed. If it's possible to feel at home in a hotel, this is the place to go!

"Grande dame of Bournemouth "

Dave B, pretoria 29/10/2018

We had a lively one night stay at the hotel. Reception was friendly and efficient. We arrived early and our luggage was stored while we explored the city. It was a bitterly cold day at the seaside! Hotel room was ready ahead of schedule and we checked in. A lovely touch from hotel reception was to give us a call a couple of minutes after we were in our room to check if all was fine, which it was. Had some problems with TV remote that evening and the next morning found that 2 of the Nespresso pods in the room were already oversight in the rush to clean the room perhaps. Nevertheless, we enjoyed the stay...possibly a bit too expensive for what was on offer. Excellent Sunday breakfast!

"Relaxing Stay"

Beancounter30, Camberley, United Kingdom 28/10/2018

Booked a suite in the lodge very spacious and next door to the main hotel. Rooms have quality furnishings and extras. Restaurant food excellent and have kids menu. Relaxing lounge and bar area. Limited availability if you want to take a child.

"2 night break."

PaulC C, London, United Kingdom 26/10/2018

A nice hotel with very good facilities and close to the town and beach. We can recommend the spa. The pool is good and the treatments excellent. The hotel is divided between main hotel and lodge but both are fine.

"Midweek Break."

TableCrow, Fleet, United Kingdom 26/10/2018

On arrival, could not park due to conference, annoying as had been stuck in traffic for over an hour driving here. However, eventually sorted out and ate in hotel restaurant. Breakfast excellent, with Mr Nicky Rodriguez working his socks off, with good humour. Restaurant seemed understaffed. Lovely leisure club. Would stay again.

"Day in spa"

User 25/10/2018

Day visit to use spa on 25 Oct to use pool, have a massage and lunch. Will be visiting again, staff friendly and helpful, greeted with unexpected light refreshments whilst completing forms to use facilities. Excellent lunch with friendly service again. Wonderful massage and pool a decent size - I recommend trying lunch here.

"Ladies Festival Weekend"

kent732018, Kent, United Kingdom 25/10/2018

ElaineKent Our stay at this hotel was lovely while attending a Ladies Festival Weekend from the 19th to the 21st of October. The staff was welcoming and friendly. Our room was clean and comfortable. There were coffee and tea facility and free secure safe. Lovely spacious public areas with comfortable seating. The Gala Night was excellent with good food, lively DJ, good music. Free WiFi and parking. Pampering and Beauty treatment was excellent. Hotel is a short walk from town and the beach. Would recommend this hotel.

"Fabulous hotel for Ladies Weekend event"

Mrs1808, Welling, United Kingdom 24/10/2018

We attended a Masonic ladies weekend 19th-21st October 2018. We had a fantastic weekend and it is such a shame to read a negative review for this event. From the moment we arrived at the hotel the staff were accommodating and friendly. We were given information on the hotel and it's facilities and a map to show local attractions. Bournemouth town centre and beach are within walking distance. The pool, spa and gym areas were all clean and well situated. A nice treat to have these additional luxury's at no extra cost. (Treatments at a charge as expected) The rooms were clean, spacious and presented well with adequate wardrobe space and additional pillows. We had heating and a fan to accommodate all weathers and climates. The bathroom was clean and had lovely toiletries for our use. The Saturday night gala was excellent! Superb service from all of the staff and compliments to the kitchen staff for the fabulous dinner. The event was well attended and all guests had a fantastic evening seated together around beautifully presented and decorated tables. All additional touches such as table plan, menu cards, order of the evening booklets, toastmaster, pianist and DJ were provided by the hotel. I would highly recommend this venue for a Masonic event, wedding, special birthday or overnight/weekend away. We will defiantly be returning again soon. Thank you to everyone that helped to make this weekend an enjoyable, memorable experience.

"Short break"

Vanessa B, Dover, United Kingdom 18/10/2018

Very nice hotel, good location for visiting the new forest as well as Bournemouth itself. Lovely welcome by reception staff on arrival with comprehensive details about the spa restaurant etc. We stayed in a superior room which was very well appointed, couple of little points about the bathroom, there were a couple of floor tiles not where they should be and the bath panel was shabby, otherwise very clean and tidy. Basket with tea coffee etc kept well filled, and bottles of water provided along with bath robes. The breakfast was buffet style kept well supplied with good choices of everything you would expect. The swimming pool and jacuzzi very nice and bright and clean, there is a gym , sauna etc but we did not use.The only negative is the parking is a little tight.


User 16/10/2018

This is a very good hotel, I never give 5 stars as nowhere is perfect , we have no complaints , most places there are some little moans, the staff are good as is the food, put it where there is a view and maybe another star

"Don't be put off by the location."

mum1958, London, United Kingdom 16/10/2018

The location is good for beach. and shops, but it's a shame the surrounding environment is not better. As once inside, the hotel is really excellent. Lovely plump armchairs and sofas to relax in while having an afternoon tea or late morning coffee. It has the wow factor when you walk in which is so important. We booked room 50 a standard twin with a balcony overlookng the terrace. The room was a good size and is bigger than the standard twin. We were given an upgrade for our 60th birthday celebration.Breakfast was also very good, plenty of choice and lovely hot food selection. i requested poached eggs on toast and they arrived beautifully presented and cooked to perfection. Blakes Brasserie was also very good, with a varied menu, reasonably priced. The jazz singer on Friday and Saturday made a lovely ambience to the evening. Her singing was not intrusive at all. Spa is also very good, with a large pool and a jacuzzi plus steam and sauna rooms. Our treatments were well applied.Would be happy to return.

"Staff friendly and helpful. Room comfortable, quiet and clean."

Ron K, Forfar, United Kingdom 13/10/2018

Great staff and excellent breakfast, plus lovely room. Location excellent for conference centre, town centre and seafront. The hotel was in a quiet residential area which was good for working and sleeping. Finally the spa and pool were wonderful.

"A little gem"

Sandra A, Eastbourne, United Kingdom 09/10/2018

If you're looking for a lovely comfortable hotel within walking distance from the sea and town, look no further. Breakfast is wonderful. Possibly I would suggest a room with a balcony if your budget allows, as some rooms can be a tad on the small side, but still great for an over nighter.

"Average at best"

RichardnRachel, Manchester, United Kingdom 04/10/2018

Gets good reviews however whilst the staff are great and breakfast also good, the rooms are very tired and noisy. Standard room was very small and as wooden floors all noise transmitted Bathroom outdated and toilet very close to wall!

"Thank you for making our stay special"

Vanessa C, Brighton and Hove, United Kingdom 03/10/2018

We have stayed here several times and have always had a great weekend. Staff are very friendly and nothing too much trouble. Food excellent rooms spotless and as it had been our special anniversary we had a very nice card welcoming us in our room. We thought this a lovely extra touch .

"Amazing Weekend!"

Tracey W, Newton Abbot, United Kingdom 01/10/2018

Stayed at the Connaught for 3 days for a Spa break. Hotel was lovely and clean. Staff were very polite and nothing was too much trouble. The Bluewater Spa was amazing!!! So clean, staff were really nice. Treatments were fantastic. Pool, jacuzzi and sauna (especially the menthol room!) was lovely I would highly recommend. Special mention to Kevin the bar manager who made some great gin drinks. Would definitely come back to this hotel.

"Poor visit"

User 30/09/2018

This hotel is a particular favourite of mine and i often visit with my family to use the Bluewater Spa followed by lunch or afternoon tea. However the most recent visit was extrenely disappointing. I have no complaints with the spa facilities as these are always first class. This time we were disappointed with lunch. Initially it was a surprise that the hotel did not have their bar menu any longer, only serving sandwiches, which forced us to use Blakes Brassarie. All i can say is this menu was not enticing whatsoever but as it was a birthday celebration my family and i eventually managed to select something for lunch. Without going into too much detail my daughters lunch was totally disgusting which she had to send back and mine, half was not cooked properly and raw which resulted in me having food poisening. The hotel in my opinion did not deal with this in a couteous, understanding and sympathetic manner. Only one female member off staff showed genuine care and did offer an afternoon tea to compensate. This i did not accept as i did not initially raise a complaint to receive something. I have to say that the two senior members of management who dealt with my complaint thereafter in my opinion were very condescending and did not deal with my grievances in a professional or truthful manner. Trying to turn the blame back onto me! Suffice to say that this hotel brassarie has now lost one customer for sure! ( or should i say entire large family)!

"Luxury hotel"

Helen H, Eastbourne, United Kingdom 29/09/2018

Very friendly helpful staff. hotel immaculately clean. beds rooms. Lovely disabled bathroom. Breakfast lots of choices. Outside spaces to sit down and eat. Overall 9/10 very satisfied with everything.

"short break"

lynwilky, South Yorkshire, United Kingdom 25/09/2018

we stayed here 4 nights in september instead of going abroad.. Hotel is in a good location, short walk down to the beach and pier, not too far in to town for shopping or eating out. Very pleased with our room and bathroom, good breakfast, we sat in the garden a couple of times.

"Lovely, chilled stay"

jonniem58, London, United Kingdom 24/09/2018

We had a 2 night stay in The Connaught Lodge, part of the Best Western Plus. The reception staff were very polite and helpful. Our room was on the first floor, it was a bit of a squeeze in the lift. Our room was nicely decorated, a nice large double bed, decent bathroom, tea & coffee facilities, no air con but a fan available. The breakfast was great, plenty of choice, cereal, fruit juice, fruit salad, croissants, English Breakfast and tea, coffee and hot chocolate. The evening meals were lovely, again with a number of choices for starters and main courses. The service was a little slow and the main restaurant was hot as there was no air con. The waiters/waitresses were very polite and helpful. There is a spa. We only used the pool and jacuzzi. Overall, a very enjoyable stay and we would definitely return

"comfortable stay"

User 24/09/2018

nice hotel with an easy 10 minute walk to the seafront, uphill on the way back! we stayed for an event at the BIC so was extremely handy. staff very helpful. breakfast very good lots of selection. did not use the spa as all the treatments were fully booked so advise booking well in advance of a visit. bed was comfortable. rooms a little tired.

"Best hotel in Bournemouth"

cokers, High Wycombe, United Kingdom 24/09/2018

Thank you once again Team Connaught for an amazing weekend. Once again you delivered a superb weekend package for our annual charity event. Food was incredible as always.Spa facilities are lovely and we loved the new rest room. Rooms are clean and comfortable. Special thanks to Simon for looking after us so well. Elkin for just being Elkin, Cristina and team on reception, Kevin and not forgetting the wonderful Nikki (no, you may not retire). We love this hotel, you will struggle to find better. We have made the mistake of staying at cheaper hotels in the area but none live up to this fantastic hotel, the team are fab. Thank you :)

"Nice hotel but nothing special "

Allloie, Cardiff, United Kingdom 23/09/2018

Pleasant hotel in an ideal location near the seafront. However there is nothing particularly special about it and I feel it's quite over priced. The spa is basic with pool and below average jacuzzi. The breakfast was tasty although a buffet and we never received our pot of tea or toast on the second morning.

"Reasonably good hotel"

Peter B, Bedfordshire, United Kingdom 21/09/2018

Car Parking is tight (narrow bays) unless you book a Premier Room and get an allocated space. Reception was OK and was cheerful. Had a room on the third floor with a balcony which was comfortable but nothing special. Breakfast was busy and appeared to be organised chaos but it worked. Tables were cleared quickly and re-laid ready for the next guest. Food in the Brassiere was served quickly and was of a good standard.

"Car parking"

stevespag, Scunthorpe, United Kingdom 19/09/2018

Couldn't get parked in the hotel car park even though there were spaces available which were blocked with a fold down post. We were told these were for the more expensive rooms only but these rooms weren't even occupied, this hotel has an absolutely ridiculous system for guest parking. Tried to park in the immediate area of the hotel but all roads had parking restrictions so had to pay £10 to park in a car park some distance away. The streets around the hotel are filthy, we have never seen so many discarded cigarette ends plus a few dodgy looking people walking around. Definitely would NOT use or recommend this hotel again, in fact would not visit Bournemouth again. Also only one receptionist on due so long wait to book in even though there was another member of staff in the room adjoining reception who didn't bother to help. Receptionist didn't seem to care about the car parking once we had paid for our room at the start of our stay, not at the end. Hotel is obviously class orientated & caters for the more affluent guests this is very noticeable. Also had to que & wait for breakfast seating whilst the head waiter took a breakfast to a guests room who probably had a parking space as well.

"Definitely not 4 Star, Would not stay again"

sarahball4, Dunstable, United Kingdom 16/09/2018

My husband, my daughter and I stayed Friday night, when booking I made it clear that my daughter was 18. The bed provided was a sofa bed which she did not sleep very well in. When I complained the receptionist explained that the sofa beds are only suitable for children up to the age 16. We were also woken up by the noise of shower pumps, the cooked breakfast was not to my taste. The bacon was too thick and the sausages were not very nice. When we checked out the receptionist did not seem bothered so we will not be staying again

"Visit made very good by the staff"

lucyandlola, Solihull, United Kingdom 15/09/2018

Just home after stay at the hotel and the help and service from all staff was excellent. This definitely makes a holiday enjoyable. Breakfast was more than adequate and we had several meals and snacks there couldn't fault anything. Some parts of the place need a little attention but as I believe the present owner has only been there for two years it all takes time. We had a very enjoyable stay and will most certainly be going back. Would book direct next time though.

"Lovely hotel, just don't have room 19 if you want open windows!"

NickiSteve1, Wallington, United Kingdom 13/09/2018

Booked an executive room directly with hotel to ensure we had parking. Hotel itself is very clean and the food is excellent. Staff cannot be faulted, and were all very helpful and pleasant. The room we were in, 19, overlooked the front corner of the hotel, so unfortunately we were woken at 5.30 the first morning by a, I think, laundry collection, and at 4.10 the following morning, by the milk delivery, but both mornings there were constant deliveries after being woken until about 7am, but the room was too warm to have the windows closed. At this point we went to reception and asked if there was any chance of being moved, but there were no equivalent rooms, so we made the unhappy decision to cut our holiday short and come home. Good hotel, and lovely staff and food, just a shame that this particular room had those issues.

"Wonderful service in excellent hotel"

Jazzman99, East Midlands, UK 13/09/2018

Stayed before and would stay again - excellent service from all the staff, great room with everything you would need and very conveniently located. Breakfast and evening food is top notch....would highly recommend this hotel (don't forget togo downstairs and visit the pool / gym / spa facilities - one of the nicest pools I have been in)

"Best Western Plus Connaught Hotel"

mallory592015, Watford, United Kingdom 13/09/2018

Husband &Myself stayed here in March Lovely hotel Comfortable Bedroom Receptionst very helpfull Dining Room Manager and Staff very Helpfull and polite Close to Bournmouth Shopping Centre and ammenities Would recomend it

"Four star it's not"

angelapearce2018, Tiverton, United Kingdom 12/09/2018

Firstly we were disappointed that there was not a AA 2rosette restaurant! Only a small brasserie with a limited menu. This is served just off the main bar area. I had a chicken Caesar salad minus anchovies!! I did complain. My husband had macaroni cheese, it was o.k. but nothing special. The dessert was fine as was the cheese and biscuits. However a far cry from the 2rosette restaurant we expected. The accommodation in an executive suite was fine for us. The breakfast was also ok. This was served in what was the 2rosette restaurant. The staff were very good, we explained that we were unhappy about the advertised restaurant and they said it was closed down due to lack of dinner bookings. We think their web site should be updated. We did suggest this to the reception staff. Apart from a few gripes, it was a pleasant stay.

"Group Event"

_paulconnolly442, Croydon, United Kingdom 11/09/2018

We visited for a weekend as part of a Group of 46, booked through the Events Manager (Maria). The hotel provided many attractive touches such as decorating our Group Dining room at no extra cost. Maria was full of constructive ideas to enhance our stay. Our rooms were comfortable and well serviced. The quality of food was excellent. A number of our Ladies used the well equipped Spa facilities and were delighted.

"Recommended hotel"

User 07/09/2018

We really enjoyed our stay at The Connaught. The hotel and spa facilities were clean and well maintained. We loved the swimming pool, jacuzzi, steam room and sauna. The spa had a range of treatments with a variety of prices - I thought reasonable for hotel prices. The buffet breakfast was enjoyable, and there was plenty of choice, both continental and full English. The location is good - a short walk to the seafront. We visited the Oceanarium whilst there which was good value. I would definitely recommend this hotel for a relaxing short break.

"wonderful stay"

Mary H, Buckinghamshire 07/09/2018

we have stayed at this hotel before and this it is an exceptional hotel the facilities are excellent the food was amazing the breakfast was of a high standard well located to town centre about 10 min walk 5min from the beach and the staff are very friendly and professional I will be back again next year thankyou

"Exceeded expectations. Spa lovely. Close to everything. Lodge is just as good as hotel."

Matt B, Salisbury, United Kingdom 31/08/2018

Could of been happier with staff, room, facilities, and spa. Only minor error would be pillows used on bed, as they sink in, so my front facing sleep position wouldn't like it. Other than nothing else to add.

"Lovely relaxing time"

User 28/08/2018

The service was excellent (as always) its nice to see a lot of the same staff. We had a lovely relaxing time.It's a shame the main restaurant was closed in the evening and did not like all the changes to the menu.It is still our favourite hotel in Bournemouth.


User 27/08/2018

Relation had a wedding here. Lovely venue, lots of nice rooms downstairs and several bars. Staff were all very helpful. Only downside was the number of park parking spaces (managed to get one) but if you don't there are several within a 5 minute walk. Didn't get to see the rooms upstairs as we booked into another hotel. Food was very nice at the wedding though and drinks were reasonable priced.

"Lovely weekend break"

jennydix0n, Salisbury, United Kingdom 25/08/2018

The hotel staff were very helpful and the room was lovely. Breakfast could have been better but that is not the primary reason for staying in a hotel. Rooms are light and spacious and the location is perfect

"Good hotel shame about the breakfast."

User 24/08/2018

The hotel bedrooms are nice, bed comfortable, good shower - although it's an over the bath type and overall a good standard of accommodation. The pool and sauna/steam room are very nice and the gym is adequate. So far so good. Breakfast is another matter. The food on offer is OK and typical of a guest house/small hotel anywhere in the UK. In staying in a 4* hotel I would expect a proper continental breakfast ie a selection of cheeses and cured meats and I would expect eggs benedict/eggs royale and not have to pay an additional surcharge to have salmon on a muffin. This penny pinching ensured that I didn't have dinner there so a loss to the hotel.

"Weekend away"

User 24/08/2018

Great stay at the Connaught. Lovely decor in public areas however rooms could do with some updating as are old fashioned and don't really tie in with the rest of the hotel. Spa facilities were all good and immaculately clean. Great full English and breakfast selection. In good location for the town, bic and beaches. Would definitely return.

"Great hotel! Fantastic location."

sarahjayne p, Manchester, United Kingdom 18/08/2018

Great, clean and friendly hotel! All staff were very attentive and welcoming. Breakfast was delicious- well worth the extra money! The spa was amazing! The pool, sauna, steam room and jacuzzi were all free to use. Myself and my partner we definitely return!

"Perfect location for a short trip to Bournemouth"

Sally56789, Buckinghamshire, United Kingdom 18/08/2018

Only five minutes from the seafront, this hotel and the lodge next door is an ideal location. Rooms were clean and beds very comfortable. We stayed in the lodge which is only next door to the main hotel, so no big deal. Please make sure you eat in the restaurant, food is really good. Great attention to detail, excellent selection and attentive staff, plus not too pricey. We also had the afternoon tea which was well presented with sandwiches,cakes and scones and well worth the money.

"Great location and good hotel"

gerrymac2013, Stirling, United Kingdom 16/08/2018

We stayed 3 nights in the hotel, although to be accurate we actually stayed in the Lodge, which was a very short walk across the patio. The hotel is a nice hotel,decorated to a good standard,the breakfasts are excellent , the staff very helpful and courteous It is in a good location with an easy downhill walk to the centre, although the hill is not as easy coming back! There was good quality entertainment in the bar area which was reasonably busy each night. The only niggle which prevented a five star review was the size of our bedroom, which was was clean, housekeeping was excellent, it was just small. It wouldn't stop us staying there if we went back to Bournemouth. One final thing, the car parking is tight, but it is not bad. It is off street and in a seaside town like Bournemouth that is a big plus.

"great hotel, great srvice"

mont2604, La Floresta, Spain 16/08/2018

always stay at this hotel is a pleasure,all the staff is a great value because they always are attentive and nothing is a problema to them Breakfast is a plus with an incredible service.we come back as soon as possible

"Close to the beach and resturants"

camberleytone, Camberley, United Kingdom 15/08/2018

The staff were very helpful and the restaurant was good, the hotel has a spa,gym and an indoor pool and although the hotel is old it was comfortable and if you get the top floor there is aircon. the breakfast is very good. the only issue I had was small rooms and a hard bed but I stayed there twice within two weeks

"Can't knock this hotel "

Peter140576, Surrey, United Kingdom 15/08/2018

Stayed here two nights for out 15th Yr anniversary. First impressions on entry are good, fabulous surroundings inside and quality furniture. We arrived early(12noon), room wasn't ready which was fine aa I had no plans to go straight to room anyway. We left the car in the carpark after checking in and giving registration. Saved us parking fee's!. The room was clean, tidy and a comfortable size ( larder double, sofa and en suite),, good linen and comfy mattress. We didn't use the restaurant for food only breakfast, which was top marks, they catered for the wife who is gluten free, large choice aswell for her on gf standards. Used the pool and jacuzzi twice which was lovely and warm. My only negative is in the men's changing room, previous guests obviously aren't as clean as others and the floor needs cleaning regularly. I didn't complain at the time but I'm sure others would. Overall very impressed and happily will return. We'll done to the staff who were excellent!!!! ?

"Great Hotel, great service and great value"

wattsj36, Brighton, United Kingdom 15/08/2018

The hotel was lovely and all the staff were a pleasure. Will definitely be staying here again. Everything you need is all in one place. Rooms were of good size and very clean and the food was incredible.

"Warm, comfortable, spoilt rotten!"

223darren, Wiltshire, United Kingdom 08/08/2018

The staff were all really polite and had lovely smiles on their faces most of the time. Really approachable. The room was clean with lovely decor. I can't fault anything........................................................................................................................................................................I would go back in a heartbeat!

"Run down and unkept"

Ianrjones, Hemel Hempstead, United Kingdom 07/08/2018

My room had ripped curtains and I don't think the window had ever been cleaned. The steam room and the jacuzzi were not available due to maintenance and my car was damaged in the car park which was reported to the police and I am still waiting for a call back after staff were meant to be looking at the cctv.


Clifford M, Edinburgh 07/08/2018

Excellent front desk and bar staff. Room was comfortable though shower was on small side. Central location for easy access to town/beach. Breakfasts very of average quality and a little lacking in range.

"Short break in Bournemouth"

Roy O, Northampton, United Kingdom 05/08/2018

We have used Best Western hotels many times and always find them to be of a high standard, with pleasant helpful staff. The staff at this hotel were no different, always available and ready to make your stay as enjoyable as possible. We had booked The Lily Suite as we needed a bit more space to spread out and it did look lovely on the web site. The room was a good size and the spacious bathroom was a joy. However, in common with the rest of the hotel, it was all a bit tired. The 'English Brown' furnishings didn't help the look of a hotel that is overdue a makeover. The other slight issue we had on arrival was that none of the staff seemed to know the Lily Suits existed. It is actually Room 37. Other suites have name plates outside, the Lily Suite does not. A suite comes with a reserved parking space which is a bonus in Bournemouth. However, the spaces are very narrow for modern cars and the one we were offered had vehicles parked either side on their white lines so it was impossible to open my car doors when I was parked. Please be courteous people. An alternative was found that was still narrow but useable. As we only went out in the car once in the four days of our stay it was not a huge issue. The Lily Suite has a large Jacuzzi Bath which does look very inviting on the web site. Be aware that the instructions are not very helpful and after getting the tap turned on we gave up filling the bath having only got 2 inches of water in 20 minutes. If you want a Jacuzzi, plan ahead! On two nights we were awoken by delivery vehicles and bin men as the Lily suite is on the corner of the hotel nearest the road. Noisy trolleys, crashing bins and repeated 'This Vehicle is Reversing' at 3am is not good for the beauty sleep! The Leisure suite was very nice, the pool was clean and bright and the Jacuzzi and Steam Room were excellent. We didn't have any spa treatments but there seemed to be plenty of people who were. We stayed bed and breakfast and the breakfast were excellent, with plenty of choice. We can't comment on the evening meals but the menu looked perfectly satisfactory. The Hotel boasts a 24 hour bar if you are there to use it, but on the one night we were in the bar late the barman called last orders at 1am. The maid service was a bit hit and miss with glasses and coffee cups not replaced every day. The Suites offer complimentary water but on two days we had to ask reception for it as it wasn't replenished. In conclusion, this hotel is well sited for walking into town and getting to the beach, having on site parking is a plus, but it is in need of modernisation. We did not go into the 'annexe' part of the hotel but understand this is more modern. Best Western, you can do better.

"a credit to best western"

GORDON S, Northumberland, United Kingdom 04/08/2018

stayed here for 3 nights,on arrival we were shown to a very nice room in the building next door to main hotel but the gentleman from reception who showed us was a bit concerned as my wife has walking difficulties so he showed us 3 other very nice rooms in main hotel we decided on the executive room which cost us a bit more but was well worth it,the gentleman was call Elkin (i hope ive spelled it correctly )he is a credit to the hotel,but i must say all staff were very nice and helpful,breakfast was great and the pool and saunas were very nice,great hotel,oh and close to restaurants and town center

"Mrs Brown "

Cedwien, Kettering, United Kingdom 03/08/2018

Thoroughly enjoyed my overnight stay in this lovely hotel. I last stayed there back in 1992 whilst on holiday with my parents and my two daughters and I remembered how good it was then too.... my late Mum always had good taste!!!

"Fab weekend away"

Joey_7, WestMidlands 01/08/2018

Having stayed at this hotel twice, I have no complaints. Good, clean rooms. Comfortable bed. No air conditioning, but there was a fan in the room which did the job. Hotel is in a good location, not too far from beach, town, restaurants and bars. The breakfast buffet was very good, didn't eat in the restaurant for dinner but bar area was sufficient, though I was a little disappointed they didn't serve cocktails. Generally a very good hotel and would stay again.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Joey, I was pleased to hear you enjoyed your stay with us - air conditioning is available in our Balcony Rooms, they may be more to your liking on your next visit. I hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Bournemouth Wedding"

Samantha M, Isle of Man, United Kingdom 31/07/2018

Stayed 2 nights for a friends wedding. This was the hotel the wedding party stayed at. Very spacious twin room. Enjoyed a lovely meal and drinks downstairs too. Only regret is didn't have time to use the pool. Definitely considering visiting again

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Samantha, we were delighted to have the wedding party staying with us and I was equally delighted to read that you enjoyed your stay. I hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Lovely hotel"

Elaine M, North Lanarkshire, United Kingdom 30/07/2018

Stayed for 4 nights and really liked the hotel. The room was big enough and had the benefit of a balcony was overlooked a courtyard (room53). There was also a safe which was free of charge. The bed was clean and very comfortable,. The location was good for both town center and beach although the trip to the beach is not ideal as it is down a zig zag path. Alright going down a bit of a hike coming back up. Sound proofing not great, you can hear alarm clocks going off in other rooms in the morning. Would stay again .

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Elaine, I was delighted to read that you enjoyed your stay with us and hope we have the pleasure of welcoming you back again soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Poor service "

MBezzle, London, United Kingdom 29/07/2018

There were some good elements of our stay - the lobby area is modern and pleasant, the location is good, the pool was a good size for the UK, but unfortunately the service was poor, particularly at breakfast. At breakfast we were asked to wait, sat outside the room for 15 minutes. We weren't called back despite us seeing a few vacant tables so after getting fed up of waiting, we went in and seated ourselves. Eventually were given tea, but no milk, and some sticky cutlery. We complained during the wait but were given no apology. The room was very dated and there was little sound insulation so we could hear any conversations in the corridor. The pillows were hollow and for the price we paid, I'd have liked bedding that felt even a little luxurious. There was a single bottle of shower gel, shampoo and conditioner in one, nailed into the wall. It was full of water (like it has been watered down). If you stay here, bring your own toiletries. In general, this hotel needs modernisation in the rooms as well as more staff during the summer.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review MBezzle and for your kind comments regarding the lobby area and spa. I am was sorry to hear that you were disappointed with breakfast - the staff will always check the tables before seating a guest and offer tea and coffee etc as they are seated, unfortunately as you took a table without being seated by the team this would have meant the staff were out of the their usual routine - the majority of our guests comment highly regarding breakfast, I was sorry that you didn't have the same experience. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Great weeks holiday "

KGBviews, Forfar, United Kingdom 26/07/2018

I booked up 9 months in advance therefore achieved a decent price for this lovely hotel. The position is great, only a ten minute walk to the seafront and pier. My room was a decent size and the shower was spacious and powerful. breakfast was plentiful and service polite and speedy. The swimming pool is great, quite large for the UK and it had a hot tub too. Totally recommend ??

"the connaught hotel bournemouth"

User 25/07/2018

great hotel to spend the weekend . the hotel has an excellent gym , sauna and swimming pool, but out side the hotel, there is lots to do and explore the area. plenty of night life. lots of good eating places. highly recommended

"Avoid George"

dorsetfilly, Minehead, United Kingdom 23/07/2018

Beautiful hotel, wonderful food, fantastic room, air conditioned, comfortable and spacious. Lovely shower and facilities. Only downside was the bar tender in Blake's brasserie. I've never come across anyone so aloof I in such a great place. He needs a few lessons in customer service and smiling. Don't let this put you off though as the hotel and everything else is just perfect.

"Good Hotel"

georgecassidy, Stanstead Abbotts, United Kingdom 23/07/2018

Nice hotel in a good position, good rooms great spa and pool. A short walk down the hill to the town, might have to get a cab back sometimes. would defo stay here again. parking was a bit tight but don't let that put you off.

"That swimming pool though !"

Sharon L, St Helier, Jersey 23/07/2018

This was a pricey hotel. I would expect to pay over £200 for a night in London but not Bournemouth HOWEVER the swimming pool was absolutely lovely I had an hour of peace and bliss which made my stay perfect !

"Lovely staff"

User 19/07/2018

Enjoyable stay excellent staff. Parking is very limited so would recommend booking a room that has a dedicated parking spot. Hotel,is currently battling with the effects of demolition works adjacent, which is tricky, but doing their best to ameliorate dust and noise. Doesn't affect indoors at all, but sitting outside is somewhat restricted due to dust.

"Disappointing breakfast "

chelsea661, Surrey, United Kingdom 18/07/2018

This hotel is a tale of two halves. The public areas are very nice and the ambience is one of peace and calm. The bedrooms however need updating as they are very old fashioned. We had an executive room which was a nice size but beware as some of the standard rooms can be quite small. Also please note there is a major building works going on behind the hotel which can be quite noisy; they do stop working at 4ish. It didn't bother us . We had stayed at this hotel before and I remember the breakfast being of a high standard. However, not on this occasion. I asked for a non runny fried egg but was told thus was not possible, also , the quality of the sausages was poor, the mushrooms were tinned. Overall it was a poor breakfast for 4 star hotel. What cannot be faulted though is the customer service, the staff on reception were very friendly and helpful in particular Petra. With the executive rooms you do get guaranteed parking but otherwise parking may be a problem. We used the spa facilities and they were fine. We ate in the brasserie and the food was outstanding and would definitely eat there again which makes me wonder why this cannot be achieved at breakfast given it's award winning status. Access into town is a 10 minute walk through undesirable areas - just be aware.

"Lovely relaxing break"

cami602015, Bedford, United Kingdom 18/07/2018

We stayed at the Best Western Connaught for a weekend break, having stayed at the Wessex for the past 7 years we were unable to book it so we thought we would try the Connaught. The Wessex is now a pile of rubble. Anyway we were not disappointed. On arrival the reception staff were so welcoming and helpful. When we got to our room it was lovely and clean and the decor very tasteful but I thought the room was a little small, however the bed was really comfortable the shower was a good size and being very hot there was a very welcome fan in the room. The breakfast was lovely with a lot of choice and again very friendly helpful staff. We also had an evening meal which was again very nice and not too pricey. The hotel is within walking distance to the town and Bournemouth park on the West side and not far from the Bournemouth International Center. Overall we had a really lovely relaxing weekend in a lovely hotel. We will definitely being back Thank you everyone at the Connaught Best Western

"Suberb hotel with excellent facilities"

tony t, London, United Kingdom 18/07/2018

The Best Western Connaught Hotel is a beautiful hotel walking distance from the beach. The reception check in was slick and responsive. The room very clean with a soft bed, very nice bathroom and adequate storage with tea and coffee facilities. Breakfast was good with reasonable choice of breakfast items. Hot breakfast served to the guests which was a nice touch. This hotel is highly recommended. Do book early through

"Marvellous hotel"

sharonjO6973JO, Milford 16/07/2018

Stayed at the Connaught for 10 nights. This was or 3rd year. Really nice room, clean and well equipped. One small point is that for a 10 day stay wardrobe was small and no pop ups available. WiFi in bedroom very poor but according to the manager it was unusual. Disappointed that the restraunt had been recently closed due to customer requests. Bistro does serve a wide variety of good food but not as "special" as Blakes. Breakfast was excellent, freshly cooked and lots of choice, all served up by Kev, a very pleasant and professional cheerful man. All staff were good and manager Kevin very pleasant and extremely helpful. Also a special menation to Christina (breakfast) who was efficient and always smiling. Hotel is well located ,good car parking and comfor able. Would highly recommend.

"A really relaxing stay - fantastic staff"

User 10/07/2018

Stayed here with my wife for a short break last weekend, I can honestly say we had a fantastic time. The biggest positive being the staff, the manager, the waiters everyone was so helpful and friendly. The car park is quite small, but if you can't find a space turn right & right again and there is another car park outside the lodge. The check in was quick and the receptionist took time to explain where everything was. The rooms a little tired and to be honest if the staff hadn't been so good I may have knocked one point off the ratings. However they were clean and the superior & balcony rooms have aircon which was most welcome. The food is great and reasonably priced, the spa is clean and the pool is lovely. Will I be going back? without a doubt! Top tip try the afternoon tea it is really good. We had a pamper package with prosecco and chocolates in the room which was well worth it.

"Cheer Weekend Stay"

Ruth F, Epsom, United Kingdom 09/07/2018

We used this hotel as our base whilst attending the BIC for our daughter's annual cheer competition. It was very pleasant, the staff were extremely friendly and helpful. I would thoroughly recommend their full English Breakfast. I would like to have made more use of the spa facilities but ran out of time, although my husband did have a full back massage and would recommend the spa.

"Comfortable stay...apart from the heat!"

eastridingowl, East Yorkshire 08/07/2018

Stayed at the Connaught for two nights and had a generally comfortable stay. However, it was during a heatwave and despite the (rather noisy) fan, the room did get uncomfortably hot. This was not helped by the towel rail in the bathroom being stuck on full heat when we arrived. We asked for this to be sorted and although someone came promptly, their efforts made no difference and I had to turn the valve with a wrench I had in the car. Other than the heat (and to be fair, that wasn't the hotel's fault) the room was good. The staff were very good, and we enjoyed the food from the bar. The pool was a bonus, but a bit busy with a visiting party of students when my wife tried to use it.

"Short break"

Neil M, Buckingham, United Kingdom 08/07/2018

Booked Connaught Lodge at short notice. Wasn't quite aware it was part of the Best Western until we arrived. Room was great, clean and roomy. Car parking good and the breakfasts were excellent. All the staff we encountered were excellent. Would definitely stay again.

"Great Short break!!!"

Kamal R, Warwickshire, United Kingdom 07/07/2018

We chose this hotel for 2 nights as it is 5 minuets walk to the beach and 10 minutes to town. Car park is there for free of charge if you find the place otherwise it is a struggle. There is a Spa facilities. Good size pool, jacuzzi, sauna and steam room and air con in Gym. All staff work hard and always polite, helpful and friendly. Breakfast was very good and had choices for hot and cold. I like that when as soon as you arrive for breakfast, they make toast and tea for you and they are so quick too thanks breakfast team!!! I would recommend this hotel to anyone. Not bad for 4 star. ?? We had a courtesy call after we settled in our room and toilet handle needed a bit of fixing and maintenance fixed it straight away. Hotel just needs a little bit attention on carpet in lift, room and on stairs including going to Spa Keep up the good work and well done to all staff!!! Petra, the receptionist is quite cheerful and helpful.

"Great Food"

User 06/07/2018

We had a most enjoyable stay, rooms clean and air conditioned, staff were without exception very helpful and obviously well trained. Food was excellent especially deserts. A good breakfast with plenty of Toast!


Andrew E, Brussels, Belgium 04/07/2018

This is a super hotel a 10 minute walk to the town centre and the beach. The staff are all lovely, the rooms are spacious and there is free parking. There is a big indoor swimming pool and a treatment spa. I enjoyed a full English breakfast served by the most friendly staff. Recommended!


User 03/07/2018

Short stop in Bournemouth. The hotel was beautiful, free parking, great location, good food, luxurious spa facilities. Staff were very polite and friendly. There was a wedding during our stay so wasnt able to see how the bar was. Overall we enjoyed our stay.

"Weekend stay"

User 26/06/2018

This hotel was lovely not far from the beach to walk lovely rooms ours had a balcony and because of the heat we could have the balcony door open through the night the food was delicious all staff were very friendly and helpful bed was so comfortable the shower was very hot and nicely powerful

"Close to beach and Centre"

Susan R, Stoke-on-Trent, United Kingdom 25/06/2018

Room was beautiful and very clean. Breakfast amazing as usual. Parking sometimes a struggle. Very stylish hotel. Spa facilities very good. Especially enjoyed eucalyptus steam room, very good for aches and pains. Staff are very courteous and eager to please, nothing is too much trouble. This is the second time we have stayed here and will definitely return.

"hotel cose to centre"

MastG, London 21/06/2018

hotel is block from cliff (steep walk down to beach) very limited parking. staff friendly, rooms small but clean and well equipped. bathroom was small (as in a lot of town hotels). great hot chocolate in tea/coffee.


Alan B, Caversham, United Kingdom 20/06/2018

As the title indicates we have stayed many times before, some times 3 or 4 days others like this one for the night. We were going to a concert at the BIC on the Sunday so ate out on this occasion but can recommend Blakes or Brasserie for their food offering. Breakfast is a good choice and when busy as it was Sunday am there is overflow seating in the Brasserie. A lot of people use the Spa so dont be surprised to see them sitting in the Brasserie in their dressing gown sipping Prosecco at lunchtime! We will return at some stage Im sure.

"Return to Bournemouth"

Kenilworthians, Kenilworth, United Kingdom 20/06/2018

Excellent location; good local bus service to Centre, Westbourne, Poole and Swanage. Quality food in restaurant and brasserie served efficiently and courteously. Staff friendly and helpful. Everywhere immaculately clean.

"2nd visit"

Betty B, Stanmore, United Kingdom 20/06/2018

The staff make this hotel lovely place to stay so will be back.The hotel is in a good location and even a bus from town centre to West Hill Rd. We ate in the bar and food was good and able to dress casually. Although building work in progress next door we heard no noise.

"A lovely stay at our second home!"

Nogadrol, Cambridge, United Kingdom 20/06/2018

We LOVE this hotel and never stay anywhere else in Bournemouth. The friendly and helpful staff, the service, the location and amenities all contribute to making this a Hotel that we keep returning to time after time, year after year. On this visit, we extended our stay by another day to take advantage of the lovely summer weather.

"Don't worry about the weather its always good to be here"

dave g, Reading, United Kingdom 11/06/2018

I had a two night stay at the Connaught staying in the Tulip suite (room 17), the room itself is large and well appointed with 2 seating areas both of which have very comfortable chairs. Although there is no balcony you can sit on there is a nice Juliette balcony. The bed (as with all the beds at the hotel) was incredibly comfortable and I had a great nights sleep both nights. The bathroom is very well appointed with a roll-top bath and a stand-alone shower into which you could fit a five aside football team if that was your thing. The soaps and lotions in the bathroom are of excellent quality and both the bathroom, bedroom and sitting room were spotless. The staff throughout are amazing, helpful and friendly and the service could not be faulted. I ate both nights in Blake's and everything was cooked fresh to order and was of excellent quality. I will be back soon as I just find 2-3 nights here are all I need to be refreshed and able to face the everyday realities of work and life.

"great hotel."

User 11/06/2018

My family stayed in this hotel and really enjoyed our stay. Good restaurant and overall amenities. Parking could be limited. The rooms we stayed were spotless and very well cleaned each day by a very cheerful and efficient Brazilian lady. All the staff where professional and polite but the kindness and willingness to help and please shown by this housekeeper made the difference. We will return and always recommend.

"Smart stay."

User 10/06/2018

I would recommend this hotel for the young and old. Great rates which you would expect from a Best Western. Friendly staff always ready to help. Great breakfast and the brasserie was just perfect all at a reasonable price. The pool was just fantastic. Had no problem with parking, a great weekend. Will return.

"R and R"

Eileen M, Swindon, United Kingdom 10/06/2018

Room not completely clean, we left a note in room last time pointing out dirty areas but believed housekeeping staff probably did not let management know we weren't happy. . this time I handed note to desk staff myself with three dirty issues but no contact and no apology. . we loved this place but cleanliness has let it down again. No more visits I'm afraid. .

"Lovely mini break"

User 10/06/2018

Lovely place to stay, exceptionally clean. Food was great. Pool area was really good, one of the spa receptionists needs a little help with her attitude but all other staff were friendly and helpful, we had a great stay and look forward to going back


kellygloyns, Bournemouth, United Kingdom 08/06/2018

My husband and I booked the Connaught Hotel for our wedding after viewing it. From start to finish we have had the best service possible. It made our day the best it could be. All the staff during our stay there were extremely accommodating and helpful. I would visit this hotel again for a stay, the rooms are lovely and clean and the suites are beautiful.

"Bank holiday Thurs to Sun stay"

User 07/06/2018

We thoroughly enjoyed our stay over the bank holiday. The hotel was fabulous as were all the staff we had contact with from start to finish. We had breakfast each day which was fresh and wide ranging and dinner one evening in Blake's which again was lovely.

"Very good staff, pool and comfort"

Lorka101, Greater London, United Kingdom 06/06/2018

Excellent staff. A well run hotel, great facilities including 2 restaurants. The breakfasts were a delight. 1 concerns: air conditioning was not available in our rooms, however, more than adequate fans were. The staff really were very helpful.

"Our Wedding Day"

User 04/06/2018

Me and my husband got married here on the 7th April and we can't say enough about the hotel and everyone who worked over the weekend of our wedding. From the moment we arrived we were treated like royalty and all our guests who stayed throughly enjoyed themselves, the staff on the Friday night were incredible even when we practically took over the brasserie. We couldn't have asked for anything better on the Saturday the communication was amazing and everyone was very attentive to us and even told me off for trying to do too much to ensure I enjoyed myself to the fullest. The food at the hotel is incredible and even the breakfast on the Sunday helped us carry on our celebrations. The function rooms themselves were stunning and the hotel looked very modern. We would like to thank Simon and everyone who worked over the weekend as they made our day so special we will never forget it.

"Hotel review"

User 04/06/2018

Pleasure - attendance at family get together which take place fairly often.. The hotel is placed in a good position in the town - pretty close to shops and beach. Also well placed to visit relatives. Journey to and from resort is easy

"excellent stay"

pbrindley2018, Rugeley, United Kingdom 01/06/2018

my room breakfast and facilities were all excellent i stayed on my own and felt comfortable and safe staff were lovely very helpful the pool facilities i really enjoyed the bar area and the the whole hotel was very well kept and the staff were very friendly

"Nice hotel "

User 01/06/2018

Me and my partner stayed here for one night . Reception staff very friendly and informative . Room was nice and cleaning with all you. Just a shame bathroom wasn't bigger and had a window as it was so hot when in shower . We used the pool . Changing rooms clean and all nice , pool was nice . No issues. Had a late checkout of 12 at no extra charge .

"Great hotel"

sleo2, London, United Kingdom 01/06/2018

Loved this hotel. Were it not for the hills of Bournemouth we would go again. Comfortable clean rooms. Friendly helpful staff. I am disabled and the bathroom was a wet room for which they provided a seat. I had no problems with access around the hotel.

"Fabulous spa day."

lizburgess, Bournemouth, United Kingdom 30/05/2018

My friend and I have just spent a lovely day at the blue water spa. All the staff we met were professional, polite and friendly. We enjoyed a delicious lunch and plenty of facilities that we could use in the spa. We chose a facial for our treatment,this was excellent, the best facial we've had. A thoroughly enjoyable experience from start to finish, well done everyone and thankyou.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Liz, I was delighted to hear that you enjoyed your spa day and I hope we have the pleasure of welcoming you back soon. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.


andypecover, Worthing 30/05/2018

This was a nightmare of a visit- I was awoken at 12.30am by noise and music from the next room-I called reception and the music stopped. An hour to get to sleep and then at 2.30am it started again!! I again called down to reception and it stopped again-another hour to get back to sleep and the at 5.30am the bin lorry came and emptied the bins again awoken me. When I challenged the night manager he replied well they did stop the noise completely missing my point of having no sleep. I have written an email to the general manager and he has failed to reply clearly showing how high he rates customer service!! Think very carefully before booking this hotel!!

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Andy, I have tried to call you to discuss this directly and have responded to your email but haven't heard back from you to date. Once again we apologise that the room next door to you kept you awake with their music until the early hours. Please contact me if you would like do discuss this further. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"awful booked 3 night went home after one,please go somewhere else"

debbie12345189, Andover, United Kingdom 25/05/2018

I have stayed at alot of places in Bournemouth, and have to say this is literally the worse there is, after an awful start to the year i decided to book on the day to go to Bournemouth via booking .com, on arrival no receptionist she was out the back, when she did eventually arrive she went through the process of rooms breakfast etc, the room was for disabled people let me add we are lucky to not be at the moment, i will add some pictures, the bathroom was literally next to my husbands bed, if you want privacy on the loo forget it as the door has no lock and doesnt close fully, you have to order towels if you want clean daily, our shower which you dont know if you get a bath or shower,on booking we didnt the the bath or shower but the disabled wet room with cord, which flooded the floor and obviously left you sliding in water if you needed the loo later, as there was only your towels to mop us the water, we were asked if we wanted a wake up call which we didnt, however first thing in the morning we are woken by a cherry picker working on the building site next door, meaning paying for the balcony that looked at the council block unusable unless you like building machinery noise going all day, the television let me add is small, ours had a white mark coming through the screen obviously a problem with the screen or on its way out, so that was all you can focus on, the rooms are so close, that every time next door lets their door close you are woken up, my husband a light sleeper had literally no sleep, room service we didnt try after looking outside and next door who ordered sandwiches had a few bites and left to be taken away not a good recommendation, we went down to breakfast the staff were pleasant, the breakfast is ok but nothing special the New Hilton does a great breakfast there a huge selection, would recommend the food there far better, the balcony what can i say nothing like the royal bath balcony, this was poor, the seats need sanding and repainting as the splinters are there, it was pretty sub standard, after doing our shopping, and the fear of no sleep we decided to leave two days early, it was that bad, all i can say is people are very easily pleased with the reviews as i booked after reading them and i will not be going back, i looked online before going to see if they had any suites available with bath, and they didnt, we left early no i didnt complain as i was tired and fed up with such disappointment, we had the same person on reception as coming in she was uninterested, never asked was there a problem with the room nothing, said oh i better check you havent had extras, as if, and we left late in the evening, i emailed the manager on returning, and have to say i was not impressed he told me i wasnt entitled to a refund as i have to give 48 hours notice, as i booked it a few hours before arrival this was impossible so clearly he didnt look at the booking, otherwise he would not have bothered to type that paragraph, he said i left for personal and family issues, make your mind up? if this is your attitude then i am amazed they are open, we have a food business if someone dislikes a meal you refund them if someone books for 3 days a room with balcony and leaves within one night, there is a problem, i would say do not book the hotel next door is being taken down you wont get a lay in, the restaurant is closed for refurb, the place is dated with no privacy, I am extremely disappointed with this place the biggest waste of £519 i have ever paid if i could give less than terrible i would, there are some real gems in Bournemouth and this isnt one of them.

"Incredible experience!!"

Kamil F, Konin, Poland 24/05/2018

So my fiance parents come over from Venezuela to visit us. I've decided to take them and her Nan for a meal they will never forget in their lives.I chosen The Connaugh hotel as it had great reviews and comments. It was simply beautyfull meal full of flavours dancing in the mouth. From mine Pork Cheek risotto (which was tender, moist and smooth at the same time) to Scallops and Twice bake blue cheese Suflet that was soft fluffy and tastefull. Main courses and deserts was an treat to all of us we enjoyed it so much we did not left an crumbs on the plates! The staff in the restaurant were incredibly professional, poliet, friendly and they speak in difrent languages which was verry helpfull. Overall the diner was great food was amazing and we will definitely come back there highly recomending!!

"Great location, lovely food and value for money"

Ciderwithrosie69, Bridgwater, United Kingdom 24/05/2018

Only stayed for one night and chose a “single” room as was on business. The room was very well appointed and although the en-suite shower room was a little small it was more than adequate for one night. I dined in Blake's restaurant in Connaught hotel (the main hotel next to the lodge) and the food and service was really good and it was reasonably priced. Breakfast was great also, and I liked the fact that the staff served you your choices from the buffet English breakfast. Great value for money and would stay again as it is close to the front (although the walk up the hill might be a bit much for some people,??)

"Stay at Connaught Hotel Bournemouth"

Tina C, Cirencester, United Kingdom 21/05/2018

Lovely overnight stay at this hotel. Very pleasant courteous staff. Beds are very comfortable. We had a room with a balcony overlooking the garden which was very nice with the sun shining on the balcony in the morning. Breakfast was very good. Plenty of choice and the cooked food piping hot. Would definitely recommend a visit.


Joy W, Skegness, United Kingdom 20/05/2018

Stayed for 3 nights in May. Hotel staff very friendly hotel very clean. We were in room 3 found it needed better overhead lighting as the room had dark furniture and only a small window. But to comment on this issue was probably being picky. We ate in the hotel, menu quite extensive if you like fish. We would have preferred more meat dishes but the fish and chips were to die for.all in all a very pleasant stay and would return.

"Long weekend to Bournemouth..."

User 16/05/2018

The Connaught is very clean, in a brilliant location & staff were very friendly. We had a double room with a balcony on the third floor, it was very clean and we had plenty of space for our long weekend. The facilities at this hotel are second to none and I wouldn't hesitate recommending it to anybody! 10/10 Connaught Hotel...thank you for a wonderful weekend ??

"Quality Hotel"

Anthony P, Tamworth, United Kingdom 15/05/2018

An excellent hotel, with super facilities and attention to detail. Food and service exquisite, very good location quite close to sea front. However, this does mean the location is quite cramped when it comes to parking and, if possible, would recommend leaving the car and travelling on foot around Bournemouth for it might not be easy to find a free space again.

"IMPORTANT - check the rate before you book"

petej409, West Midlands, United Kingdom 14/05/2018

Big difference in rates being charged at this hotel, do make sure you check all rates via the internet and direct with hotel. Expect the balcony rooms to have been used by smokers (understandable). Upstairs and dining room look tired compared to the reception area and brasserie, and Saturday nights may be very busy and car parking difficult if a wedding reception or event at the Connaught Lodge (sister hotel) is taking place.

"Great hotel"

GrazzaBrighton, Brighton 14/05/2018

Only given the hotel four stars because we only stayed for B&B. Rooms great, very comfortable and very clean only downside was no air conditioning but big windows that could be left open. Will be coming back to stay again.

"Good hotel choice"

ChrisCollyer1968, Fleet, United Kingdom 13/05/2018

Our friends found & booked our two night stay here. I realised I had stayed in the Connaught many years ago on a ‘lads' weekend away & it was good then & still is now I've grown up & can appreciate it more. The location is ideal for a short walk into town (despite the hill coming back up) Breakfast, drinks & the staff were all fabulous. Our first nights sleep was disturbed by a random noise in our room 53 which the night porter tried to deal with but unfortunately couldn't. However we were offered another room the next night, no fuss was made & it was really appreciated by my wife & I, especially as they seemed full.

"Business trip in Bournemouth"

Latinzest, Weston super Mare, United Kingdom 09/05/2018

Reception manager was very efficient and friendly. She gave me a local map to have a walk after I checked in. I forgot my toothpaste and toothbrush so they send me one to my room. I got lucky with parking because I got the last space. Room is very spacious and soft. Bathroom high quality with a bath. I had a balcony. Street a bit busy but not too much. Tomorrow morning I'll go to the pool before breakfast. Highly recommended and a beautiful town.

"Beautiful Bournemouth"

133cls, Whiteley, United Kingdom 08/05/2018

As a small group of lady friends, we like to get away from the family every now & again. We decided upon The Connaught, and we weren't disappointed. The hotel was lovely. We were greeted by a very friendly receptionist, and this theme continued through our weekend stay. In fact, every member of staff we saw at any point across the weekend always had a friendly smile even if it were just in passing. Of course we frequented the bar & spa at various points during our stay and again the staff in the bar and the spa were extremely welcoming and so helpful...they couldn't do enough for us. At breakfast we could also find no fault and once again the staff couldn't have been more helpful. As for breakfast, it was everything you hope for when staying at a hotel. There was a wonderful selection that should satisfy all tastes. They included cerials, yougart, fresh fruit, croissants, toast and of course a very tasty cooked breakfast assortment. In addition, there were fruit juices and hot beverages. A bonus was a lovely terrace area attached to the restaurant, where you could eat. This was wonderful, as we were lucky enough to have a weekend full of sunshine. The hotel surroundings were very pleasant; very clean and modern, with plenty of seating areas, both inside and out, where you could spend time. Although we didn't eat in the evening at the hotel, the food that passed us on its way to those who did looked very nice. Had it not have been for us being in the spa all day and not having stepped out into Bournemouth, we would happily have used one of the restaurants. We would definitely stay here again and happily would recommend it to others.

"Lovely stay"

superwoman12, london 03/05/2018

Spent 2 nights at this hotel, very reasonable double room through Room was nicely decorated, seperate bathroom and toilet, very comfy bed. Used the spa which was a nice way to relax after a day out. Breakfast was buffet style, good choice. Bacon and sausages were good quality, waiter/waitress polite. Will return enjoyed our stay. Oh! And free parking which was a bonus

"Weekend break"

alipet2o, Ripley, United Kingdom 30/04/2018

Visited last weekend for a 3 night break. Not been to Bournemouth for years so chose the Connaught and we weren't disappointed. Lovely clean comfortable room with small balcony. Ensuite with power shower was a definite plus. The hotel has 2 restaurants both serving excellent food with very helpful and accommodating staff. The jaz evening was very entertaining which we enjoyed with a few drinks from the well stocked bar. A wedding took place on the Saturday but this didn't impact on the other guests who still received an excellent service. With a lovely swimming pool, Spa and gym we couldn't have wanted anything more.

"Great Spa Day"

LynneGosport, Gosport, Hampshire 30/04/2018

My friend and I spent the day in the Spa. We used the swimming pool, the steam room and sauna and had a fantastic full body massage. Afterwards, we had the most delicious lunch which filled me up until the next day!

"Really nice place "

User 30/04/2018

We just come back from nice weekend away at this hotel . We stayed in the lodge on the 3rd floor .Room was very nice and clean .our bed was nice comfy . Tea coffee provided . Water to . We had lunch in brassier and it was very nice indeed . Hotel staff really friendly and helpful . Pool and steam room much enjoyed .very Clean and towel s given for use of pool .. Our car stayed parked in car park all weekend as beach and town all walking distance. We will return in the near future . Top hotel / lodge ..

"Nice Hotel"

Neil G, Weston super Mare, United Kingdom 30/04/2018

Booked for the weekend, chose the Hotel from its reviews and it didn't disappoint. I booked an executive room, so had all the mod cons. Nice size room, just a shame there was no air con in this one and leaving the windows open wasn't really an option due to the noise from the main road. The decor was also a little tired which is the reason for a 4 rather than a 5. The facilities are very good. Lovely pool and Spa area, plus the benefits of an excellent gym. Great breakfast served on both days, by friendly helpful staff

"Lovely room"

Ghislaine334, Cotswolds, United Kingdom 26/04/2018

We stayed one night, we arrive early and the receptionist welcomed us and allowed us to leave the car, room was ready by 2. We had a superior room which was lovely! The service at the bar was excellent, extra staff was draughtier in when needed as lots of customers went in after having been to the BIC! Lots of parking available but it is advisable to park near the entrance as other cars park in front of parked cars if spaces are not available and it takes time in the morning to move them all round! We weren't affected! Only one small problem which is a temporary one, our car was covered in dust from the demolition site behind the hotel !

"Perfect base"

Robandeil, Wiltshire 23/04/2018

We were in Bournemouth to see the Roy Orbison Hologram concert - amazing (but that's another story). The hotel was conveniently placed for the BIC and the beach. We arrived on the hottest day of the year so that was a bonus. Hotel parking was adequate but I think we got the last parking space. The staff could not have been more welcoming and our first floor room was very good, although one of the bedside lights needed a new bulb. Breakfast the next morning was superb - everything you could ask for - and the service was efficient and friendly.

"Short break"

jenstravels22, Wiltshire, United Kingdom 22/04/2018

Stayed for 3 nights after a concert at the BIC. Excellent staff very welcoming and nothing too much trouble. We booked a superior room which was ok but a little on the small side, the room was hot as no AC, I would imagine very hot in the summer, the furniture needs some updating. Breakfast very good, plenty of choice and cooked food not greasy. Close to BIC and town centre. We would stay here again if we came to Bournemouth.

"Relaxing and enjoyable stay"

davidhews46, London, United Kingdom 22/04/2018

A great place to stay. Near the beach and town centre. We had fantastic weather and were able to have breakfast outside on the patio in the sun! Bed extremely comfortable. The upstairs is about to be updated and refurbished, which should eradicate the tired and dated look there. Excellent meal in the brasserie. Staff all very friendly and nothing is too much for them. Parking is available in their car park.

"Okay but could do better!"

GeeGee1Oxon, oxon 19/04/2018

Booked this hotel mainly because of the spa area and swimming pool. Our room on the third floor was okay apart from the bedside lamps that if you didn't get them on at the first try had a habit of turning off! and had wonky shades. Went to eat in the Brasserie but due to staff shortages there was a 45 minute wait, went to pub instead. Front staff very helpful and friendly as were breakfast staff apart from one morning it was chaos,to many people at one time. Couldn't use the pool or spa as I've slight mobility problems, no access to pool,Very disappointed. This wasn't stated anywhere.

"Beautiful public spaces, less so for the bedrooms"

Dmw26_12, Southend, Scotland, United Kingdom 19/04/2018

This hotel clearly has clearly added to its fortune through its spa, and day visitor trade. What they have failed to take on board is how that detracts from the experience of the hotel guest. From the fact that there is nowhere to park during the day, to the insufficient staffing levels in the restaurant for the influx of staffing guests, they are clearly trying to fit too much onto the site. The secondary nature of their overnight trade is re-inforced when you get to the bedrooms. You move from the lovely boutique interiors into rooms that clearly have their origins in the 80s and 90s, from calming greys and greens to dark wood and scary red.


Michael P, Northwood, United Kingdom 18/04/2018

We have stayed here many times and have always found the staff friendly and the service excellent. However, on this occasion we felt that the upper rooms (bedrooms and landings) are looking tired and need updating and refurbishing. Our bedroom was in need of a thorough clean and the carpet replacing.

"Not value for money"

Tim H, London, United Kingdom 15/04/2018

The bedroom was large with a large shower room/toilet with sliding door just off it. We were right next to the lift which was quite noisy in the morning. The shower was not working correctly & flooded the toilet area. Breakfast was served in an old fashioned style from chafing dishes but most of the items being served were cold- the staff did offer to reheat the items! we declined. The spa was ok but really needed to be checked more regularly by staff as there was lots of clumps hair in the pool area. Good location for town & the beech. The staff were very helpful & friendly especially the trainee receptionist on our arrival

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
This review is from the same booking as below. Kind regards, Simon Hartwell General Manager

"Unpleasant stay"

Peter S, London, United Kingdom 15/04/2018

We arrived after having booked a double room with balcony. The hotel is advertised as a 4 star property. The room was small and quite dirty. The bathroom was obviously for wheelchair access and the sink very low. There was no bath just a large shower area. We wNt to the pool which was pleasant until we found clumps of hair floating in the hydrotherapy pool. We then noticed clumps of hair on the walkways surrounding the pool. We decided to leave. We found Blakes to have a limited menu and over priced. The brasserie was bland and unappealing so we decided to eat out. In the morning we were unable to shower- the shower head was filthy and broken. When the shower was on the water shot out in all directions and quickly flooded the bathroom and toilet area, We went for breakfast and the staff were helpful. We were offered coffee and toast plus the continental breakfast. We had the coffee and decided to have just the cooked breakfast. We went up to see what was available and were disturbed that we were unable to serve ourselves! We had to ask which items we wanted. we sat to begin our breakfast which wAs cold. We advised the waitress and she asked if we would like it reheated!!!! Dangerous if nothing else. We declined On departure we advised the receptionist of our disappointment. She refunded our breakfast cost but nothing for our disappointing room and shower This is a hotel that should not have 4 stars. We weren't told of the noisy building work next door . We wouldn't want to visit again

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Peter. The majority of your complaint made to reception on departure and with me was in respect of being allocated a room with a disabled adapted wet room. I am sorry that that's wasn't to your liking and as we have previously corresponded, had you asked we would have gladly shown you alternative rooms. The majority of our guests comment very highly regarding the cleanliness standards and overall service and I am sorry that you did not feel the same way. Breakfast is served to keep the area clean, tidy and topped up, not to stop people from taking too much as per your email to me. I have already been in touch with you direct following from you stay. Kind regards, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq f

"This an old, classic hotel, very traditional but great staff"

ian w, Lincoln, United Kingdom 11/04/2018

Old hotel with some modernisation. Small room but adequate. Limited and tight carparking. Excellent staff, thank goodnes for Europeans. Blakes restaurant expensive for what it was (liver and mash £18)

"Golf Weekend"

CliveBD, Leicestershire, United Kingdom 11/04/2018

Great staff very welcoming. All was very good only thing that let it down was Blakes restaurant, food was not up to scratch and over priced. Breakfast was good and there was actually plenty of parking. Stayed in the annex which was fine

"Birthday weekend "

User 10/04/2018

Stayed at this hotel 6th 7th April and must say this is the best hotel I've stayed at in the Bournemouth area ! Normally stay at the Haven but after disappointing visit in Feb this is great replacement . Was very pleased to arrive to birthday card and wine lovely gesture ( my partner did not got this in Feb at Haven ) This hotel is so clean and staff are the most pleasant from the minute you get to front desk ( Petra was great ) Jazz in the evening both nights was fabulous as I love jazz . Spa was really good nice and warm clean etc . Food was lovely and head barman very helpful . Probably 10 min walk to beach but not a problem for us . 10/10 from us and will be back in the summer .

"Shogun's Palace"

no1popsy, Llantrisant 10/04/2018

The hotel is well situated and very convenient for sightseeing and a great selection of bars and restaurants from around the world. Breakfast is a well orchestrated operation with staff knowing their duties. Self service continental plus cereal bar with the addition of a waiter severed hot buffet bar. Food is excellent and as much as you want. Table service for toast and tea/coffee. Vegetarian options can be ordered and are delivered straight from the kitchen. My understanding is that the bedrooms are mostly different, ours No 14 was small, very small and an even smaller shower room and toilet. Every floorboard creaked just like the palace of the Shogun. Certainly no one could creep up on you without clear warning. After saying that the whole hotel is spotlessly clean and inviting and the staff are all well presented. Whilst the weather was sort-of-ok overlooking a garden terrace could be noisy in the summer. We spent 3 nights but longer would be an issue in such a below par room. All the staff without exception were polite, pleasant and efficient which is typical of East European workers we're pleased to mention. Senior members of the staff have contacted me since our returning home apologising for the creeky nature of our room which they informed me they were unaware of, this really surprised us that no previous occupier or service staff mentioned it, hard to believe. All-in-all we enjoyed the stay but it could have been better.

"Great value and friendly"

Leslie G, London, United Kingdom 08/04/2018

I stayed a few nights - and used swimming pool and sauna - really excellent - I wanted to shout about about Jared who was extremely helpful first night I arrived - i must have seemed a picky american but he provided extra lamp and slippers in darkish room :-) - some of the other reviewers said there are small bathrooms - yup, they are small - if I'd gone with my partner as I'd originally planned, it would have been a nuisance but even for one it was. But that was really the absolutely only thing - what bathroom there is was clean and perfectly serviceable ... beach nearby, and front desk friendly and helpful getting me around (good bus service for example) - really wonderful

"Afternoon tea and one night stay."

Grumbleweed4162, Southampton 05/04/2018

We had a Champagne Afternoon Tea as a gift and having booked the day we decided to add a night in a Superior Room, and took up the breakfast deal (that only costs a teeny bit more than just a room). The afternoon tea was pretty good - the only downer was having to ask for the champagne at the end of the meal as the waitress had forgot to offer any! We went up to the room after the tea and found it a bit smaller than what the online pictures would suggest, but it was clean and tidy. The air-con was good and comes with a remote control (that was a lot clearer to see than the worn out TV remote). The shower isn't separate to the bath and took a strangely long time to get warm (minutes rather than seconds). The bed was clean and comfy. We didn't do the pool etc but it looked nice and it was quiet when we looked (around 3pm). The breakfast was very nice with the usual selection of foods served at a decent temperature. They supply toast rather than one of those toasters that never do a good job so that was a bonus. Overall we enjoyed the break - there's a few niggles but I have definitely had worse stays!

"Two night stay."

User 05/04/2018

Room was lovely, clean and fresh looking as was the rest of the hotel. Breakfast was excellent, great choices and plenty of it. Staff were all very helpful, friendly and polite. Leisure facilities were lovely and clean. Overall a lovely relaxing stay for two nights.

"Amazing Spa day!"

Singorange, Bournemouth, United Kingdom 05/04/2018

My Mum and I had purchased a group on voucher for a spa day including a prosecco lunch and well ... what a day! We were greeted by two friendly receptionists who guided us to the lounge where we were given tea and coffee and then escorted down to the spa. The hotel entrance was very grand and the service already shown was excellent. The staff seemed very proud of their work place and asked our opinion as we walked through. The spa entrance was also very grand and we were very impressed by the size of the pool which could be seen through a large glass wall prior to entering the changing rooms. We were the offered a double treatment room which we gratefully accepted and were then escorted to the changing rooms. We enjoyed an hour of swimming and used the steam room a few times and luckily arrived at a quieter time with no trouble finding a space in the steam room and at times had the pool to ourselves. We then enjoyed a lovely two course lunch accompanied by a lovely glass of bubbles all served by a very friendly waitress. We then indulged in a back, neck, shoulder and scalp massage in a double room which was the best massage we have ever received! Evie and Linsey were exceptionally kind and caring and really worked on the areas we specified in our questionnaire prior to the treatment. We then spent a good 45 minutes in the relaxation room and felt incredible! (Couldn't help but have a nap the loungers were that comfortable!!) The facilities were very clean, spacious and glamorous and the staff were beyond helpful and were clearly proud of the work place. Two very happy and very relaxed customers... thank you! Jenni

"Ok stay but nothing to write home about!"

Becks29, St Ives, United Kingdom 04/04/2018

We stayed in the lodge side of the hotel for 2 nights from Easter Sunday. We had booked in advance on a special deal a few months ago and found the week before there was a massive price discrepancy with our room. I contacted the hotel and they duly rectified this and gave us a refund which i appreciated. They also gave us a voucher for 2 free glasses of wine in the bar as it was our anniversary which was nice. On arrival parking was easy, there were a few spaces available but i can see how it can become crowded very quickly. We checked in at the reception in the main hotel quickly (which did look impressive) and then made our way over to the lodge. The lodge doesnt have its own reception but it is key card entry. Our room was 209 which i highly recommend if you can get it! We booked a double room so i am unsure if we were upgraded or that we were just lucky but it was a big room with a separate sitting area. The bathroom was huge with bath and seperate shower. The bed however was not comfortable and a bit too soft for us and we both woke up with backache! One of the main reasons we booked this hotel was the spa facilities. I was so disappointed to find that the steam room was out of order with the door taken off! Yes there was a sauna but i always make sure there is a steam room as its what i prefer. At no point did the reception staff or even the spa staff inform us that the steam room was unavailable. It had obviously been like it for a while and we did not see any attempt for it to be fixed whilst we were there. The rest of the spa was ok but by no means the best that we have been too. It was rough around the edges and the ceiling could do with some attention. I was disappointed we didnt get robes either which most other spas ive been to give you. I cant comment on the treatments or treatment area as we didnt have any. Breakfast was ok. It was hot but like someone else has said the fried bread was like rubber from sitting too long under the heat lamps and the toast was also rubbery! Overall we did have a good stay and the staff were polite and cheerful but i wouldnt stay here again due to the small niggles we encountered.

"Wife anniversary "

User 04/04/2018

I want to thank everyone in the hotel by the service and care they gave us but en Carina that is special in the spa to husband the chef Antonio and breakfast chef Henrique to all recommend to any couple all good facilities very well furnished very clean has plenty of room to pass good times

"Excellent Stay"

wilsontina49, Cardiff, United Kingdom 27/03/2018

Great value for money. An excellent hotel & Spa with a lovely comfortable double bed, fabulous breakfast and the staff were very efficient and courteous. The decor of the hotel was also really impressive. Our only disappointment was the fact their appeared to be too many asylum seekers by the hotel late at night which isn't a reflection on the hotel, as our stay was outstanding. We have never been to Bournemouth before and was surprised to be stopped by so much by beggars, which is a bit off putting.

"Good Hotel"

Kate F, London, United Kingdom 26/03/2018

We stayed two nights here in a very small room with one of the tiniest bathrooms I've ever encountered in a hotel! The shower was so small it was close to impossible to bend over to wash your feet! But everything worked well and the bed was comfortable, although it was very hot, with a thick duvet. The weather was cold so it was surprising it was so hot - there was a fan in the wardrobe so it must get really hot in the summer. The wi-fi worked well. I wouldn't have wanted to stay any longer in such a small room. We had a nice dinner in the restaurant (the brasserie was full) one night and breakfast both mornings. On the first morning we were told butter was on the tables, but there wasn't any on ours so we had to hoover up leftovers from used tables for a while before we could find anyone to ask. There is apparently usually fruit salad available but not this day as it had all gone. All this was rather surprising as we had been told when checking in that the hotel was not terribly busy. The second day's breakfast was completely different - despite the dining room being much fuller and busier, everything was there, butter, fruit salad etc and some lovely cooked things, including fried bread, which I like and can't understand why some hotels say they can't provide it on request. The best thing about this hotel is the big swimming pool & sauna. My husband loved this and it was hard to get him out of it. Worth going back just for that. A good location, with the town centre reasonably close and we had a good stay, but another time I would ask for a larger room.

"First time stay - great hotel"

GillWalsall, Walsall 25/03/2018

Despite many holidays at many hotels in Bournemouth - this was the first time we had stayed at The Connaught. On our arrival we were given a friendly welcome and a swift check-in. Our room was on the third floor and had a small balcony. Breakfast was very good and we also dined in the Brasserie one night where the food again was very good. All staff from all areas were friendly and professional. Housekeeping was excellent. We highly recommend this hotel.

"Great staff and facilities"

Sarah D, Bournemouth, United Kingdom 25/03/2018

Staff are very welcoming and helpful. They couldn't do enough for us. Our rooms were comfortable and reasonably spacious and breakfast was generous. Spa facilities were excellent and our massages were heavenly.

""Anniversary Break""

Gerryb1954, Slough, United Kingdom 23/03/2018

We visited this hotel during the worst possible weather at the beginning of March for the second time to celebrate our special day, we received a lovely card and complementary drinks at the bar. Staff were very professional and attentive, food to a very good standard, drinks at a very reasonable price, my wife had a Swedish massage which she really enjoyed. I would like to thank the hotel for contacting us on our arrival back home to let us know our lap top charger had been left in our room and without charge posted back which we received. This hotel is must when visiting Bournemouth we visit in a regularly for weekend breaks.

"Can recommend"

Vanya C, Aylesbury, United Kingdom 22/03/2018

Very clean, comfortable hotel, within an easy walk down to the sea front. Not so easy if you want to walk back - it's steep! Excellent staff and very good food. There is parking but this could be limited at times.

"Overnight stay in the Orchid Suite"

Andy M, Dubai, United Arab Emirates 21/03/2018

A very comfortable one night stay in The Connaught Hotel, where each and everyone of the staff were professional, friendly and helpful. The choice at breakfast was varied and plentiful and the service swift. If I find myself in Bournemouth again I will look to book into The Connaught Hotel as a first preference.

"A birthday treat for my partner"

User 21/03/2018

A visit to our favourite hotel is always a pleasure, and our stay at the Connaught last weekend was again a wonderful experience, made even more special by the very attentive staff, the high quality food and service. We are already looking forward to our next visit.

"Two night stay"

FoxyladyBucks, Bucks 18/03/2018

Every single member of staff were amazing, friendly, helpful, always welcoming. We left this morning, after a dreadful snow fall and there was a member of staff brushing off the snow on cars. I was really concerned as to how I would cope clearing it as my husband is in a wheelchair, gold stars all round. Only one small down side, the lift is incredibly small, I couldn't get us both, and luggage inside, so had to use it separately, might be a bit unsettling for some disabled people. Also, no indication as to how we would have exited in the case of a fire. If you don't want a full meal in the restaurant, the bar ‘snacks' are very comprehensive and good value for money.

"We enjoyed the spa,"

chtismike18, Ramsgate, United Kingdom 18/03/2018

Lovely breakfasts, plenty of choice, both full English and continental. Our room was in the lodge, we specifically asked for this room as we had stayed in it twice on previous occasions it was very quiet, a bonus as I am a light sleeper. Only problem was the key cards failed on three occasions and we had to go back each time to the main hotel to get the cards re assigned to our room code. We did feel that guests did not get as much attention on nights that a function was held in the Blake's restaurant, not a fault of the staff, as there seemed to be no extra staff to deal with the function and other residents in the lounge.

"Great stay "

wilts57, chippenham 15/03/2018

Baring a few hiccups when we first arrived, we had our room up graded , we had a lovely stay the staff are polite friendly and helpful, the spa is excellent we would book to stay again it's within walking distance of the front

"Relaxing stay in quiet and comfortable hotel"

User 14/03/2018

Located close to beach and with close access to several restaurants. Bedroom was clean and comfortable and quiet. Staff were helpful and the 18m swimming pool was excellent. Parking is limited but I was able to find the one remaining space on arrival. Breakfast was good. The main restaurant was closed as it was a Sunday but I was able to find a good Italian restaurant close by. Very good value.


Claire W, St. Albans, United Kingdom 14/03/2018

Lovely hotel and spa facilities, staff very helpful and friendly and room and bathroom very clean. Food was excellent would be very happy to stay again. Really enjoyed the spa facilities with a decent sized swimming pool, sauna, jacuzzi and steam room.

"Nice hotel"

holidaymaker256, Deeside, United Kingdom 12/03/2018

We stayed 3 days, lovely large room with large bathroom with a deep bath and seperate shower. We used the swimming pool and spa which was relaxing after all the sight seeing we did. We also ate in the bar first night had a great burger. Staff were very friendly.

"A relaxing break"

jetsetLondonuk, London uk 12/03/2018

Hotel food , spa and cleanliness very good. Excellent location for beach , shops , restaurants. Nice staff , special thanks to Jake very pleasant helpful young man. Only negative room presentation not good , dirty stained and also broken light shades not acceptable for a 4 Star hotel.

"Day spa - gift voucher"

mariana_d70, Bournemouth, United Kingdom 03/03/2018

Excellent value for money for this gift voucher. You are welcomed with tea or coffee, relax in the relaxation room or by the pool, have a lovely 2-course lunch with a glass of nice dry white champagne, and enjoy a 55 minute treatment. Friendly staff, clean premises, very tasty food. The minuses were that the pool and jacuzzi area were overtaken by a group of 7-8 young males who seemed to feel like owning the place, and there were only 6 loungers available around the pool. Also the toilets were quite away from the changing rooms (which included showers, so I wondered why the toilets couldn't be added too).

"Great short break for relaxing."

Southwestuk, UK 03/03/2018

My daughter and I had a very relaxing weekend at this hotel. We had both had a very busy few months and had not seen each other for ages for a good catch up. The staff were welcoming and friendly and the spa area was very nice, and always clean and well maintained, and we spent a lot of our break there relaxing in the sauna, steam room, jacuzzi and pool. It did get a bit busy at times so we checked before we went so that we picked less busy times. We had hoped to book a treatment or a package but they were fully booked - we will book ahead on our next visit! We liked our room which was clean and comfortable and we had a balcony, and we did brave the cold weather for a couple of short periods when the sun was out and it was nice to sit outside with a glass of prosecco. The walls of our room were a bit on the thin side so you could hear your neighbours in the next room, which was the only negative to our whole stay, so we got disturbed a bit, but wouldn't put us off coming again. The breakfasts were good with an excellent choice of buffet and hot food. There were 2 gluten free cereals for Coeliacs. I think there was gluten free bread for toast but I didn't confirm this as there was so much other gluten free food available such as yoghurts and fresh fruit, and food from the cooked section. There was some queuing involved at busy times for a table but this was mentioned in the in room brochure so we were prepared for this and it was worth the wait both mornings. We spent our last few hours after checkout, and using the spa facilities again, in the lounge area for our final few hours of relaxation before getting back to reality. This was a nice quiet area to sit and just chill or read. The hotel is a long walk from the train station up and down hills, between 30 and 40 minutes depending on your pace and fitness, and I would recommend either a taxi or bus, though we did walk both journeys and it would be fine without a suitcase or heavy baggage. The hotel is quite close to the main shopping centre. Looking forward to our next relaxing break at this very welcoming hotel.

"Excellent Value"

san759, United Kingdom 02/03/2018

On arrival Heidi on reception couldn't have done more to welcome us. We booked as it was my Husbands birthday and he wanted to have a Spa, the facilities are clean and the pool and steam room were very relaxing, the staff were very helpful nothing seemed to much trouble, the room was lovely and comfortable bed. Breakfast has plenty of choice staff very pleasant, very good value for money, we will be back in a few weeks. Thank you for making my husbands birthday a happy one.

"Amazing hotel!"

Laura S, Bridport, United Kingdom 02/03/2018

Only stayed here for one night but what an amazing time we had! Excellent staff, couldn't fault any of them. Free use of the heated swimming pool, sauna, steam room and hot tub! Food was amazing quality with alot of choice ang again great service. Hotel and rooms are spotless. The beach and town center is an easy 10 minute walk away! Only fault is we didnt sleep well, the beds and pillows were not good comfort but thats just our opinion! Either way we will deffinatley be returning again in the future!

"Excellent stay in the snow"

User 02/03/2018

Amazing hotel, we stayed in room 9 which was a huge, had a nespresso coffee machine which was a nice touch, great staff, especially the front of house manager who was very helpful, The breakfast was excellent, with good quality crossants The spa was great, very clean and relaxing Will be back in spring when hopefully the weather will be a bit warmer

"My visits "

User 01/03/2018

I am here one night per week and everytime me and my colleagues arrive we are greeted by the most wonderful receptionist called hadi, not just that the ribs are something else haha, all round brilliant I'd say!

"Amazing everything"

bugztart, Bristol, United Kingdom 28/02/2018

Everything about the Connaught Hotel is first class .all the staff are so helpful, not anything is to much trouble. The only place to stay 100% everything . A short walk to the sea & the wonderful park & the shops are very near & amazing

"A breath of fresh air...."

Marie B, Bristol, United Kingdom 28/02/2018

We booked to celebrate my birthday and we were not disappointed. Our room was comfortable and immaculately clean. The bed was very comfortable and we both slept soundly. Our room overlooked the garden and it was very quiet and peaceful, we didn't even hear the traffic on the adjoining road. The staff were all friendly and hospitable and I was surprised to see a birthday card from the hotel when we arrived. A nice thoughtful touch was the invite to two complimentary glasses of wine. We had not stayed here before although we do use Best Western Hotels when ever we can. We have always had good service and the rooms have more than come up to our expectations. We had a good breakfast and there was a good selection of items to choose from. We would definitely book the Connaught on our next visit to Bournemouth.

"Well located for short breaks"

Sturgi0, Horsham, United Kingdom 26/02/2018

I've only stayed here for short one or two day business trips in the middle of winter, so the hotel wasn't at it's busiest, but I was pleased with all aspects of my stay. The rooms are neat, clean and tidy - staff are attentive. Restaurant staff were very smiley and helpful and the cost was reasonable. They have good looking spa facilities (not used) One potential problem to be aware of - parking at the hotel and in nearby streets is scarce, so sort something out ahead of your visit.

"Short break to recouperate"

grahamhL3362HQ, Leamington Spa, United Kingdom 25/02/2018

Booked to help wife recover from an operation (and a Christmas present). Opted for being able to change the date which was helpful. The superior room was great with plenty of room and chairs. Bottled water and tea and coffee facilities were all good. Walks to the zig zag to the promenade (5 minute stroll) and then a gentle walk to coffee shops along the front ( both directions) really helped recovery. Thank you staff and great food!!

"Brilliant hotel GREAT staff!!!!!"

jesterscafeuk, Dorchester, United Kingdom 22/02/2018

Having just read the last review by a 'joanna d', I can't believe she can slag of this hotel for something that was her fault (silly women)??. I work in this industry and it does beggar belief that some, not all customers will blame the caterer for their own cock ups. The staff here were superb, they made sure that everyone was looked after, the rooms were very good and the rosette standard food brilliant. Big mention to Karina for being attentive jokey and fun to chat to. I wouldn't hesitate to come here again the next time we want a few days away. WELL DONE ALL AT THE CONNAUGHT!!!!

"Customer service"

User 21/02/2018

The stay itself was ok, we booked as a group booking for a ladies weekend, the service was ok while we were all spending a considerable amount of money however, when I arrived home things changed. I left a pair of jeans and a very old shawl in the room by accident and did not realise until 2 weeks later. I contacted the hotel to be told they had found them and tried to email me although the email they had was not mine therefore I didn't receive it as such it is hotel policy to dispose of the items after 7 days. In my opinion 7 days is not long enough to keep lost property. No attempt has been made to contact the person who made the group booking and the way the staff spoke to me on the phone was dismissive at best and nearing abusive at worse. I have lost an irreplaceable item that belonged to my mother. This 7 day lost property policy is not in the hotels ,t&C's nor advertised anywhere in the hotel. I feel more effort should have been made to contact our group. Stay there with pleasure but don't leave anything behind unless you are prepared to loose it forever

"Lovely staff "

Maureen12346789, Swindon, United Kingdom 21/02/2018

Had a lovely nights stay at The Connaught, we were in Bournemouth for Paul Weller at the BIC, we had lunch at the hotel before checking in and the food was delicious, as was breakfast. The room we stayed in was very clean, bed was comfortable .The staff were all very helpful and friendly and we said we would definitely stay again if in Bournemouth.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Maureen, I am delighted you enjoyed your stay and look forward to welcoming you back again soon. Best wishes, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Fabulous! "

User 20/02/2018

Stayed here for one night with my partner to see a concert at the BIC. Friendly check in with all the information we needed, lovely bar staff, only had a sandwich but was delicious! Really nice to be able to sit by the open fire and have a drink, all in all a great stay and would return.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Catherine, I am delighted you enjoyed your stay with us and I hope we have the pleasure of welcoming you back to the hotel soon. Best wishes, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"The Warmest Welcoming"

willyoung6996, Cardiff, United Kingdom 19/02/2018

I travel all around the UK on a weekly basis surveying fire safety within buildings, so staying at a nice hotel is a great way to end a had day.... There has been times when it has been difficult when dealing with front of house staff who are not happy, do not smile and do not help. Not with the Best Western, The Connaught Hotel. There is nothing better than a nice friendly welcome to a hotel, The front of house staff a polite and helpful lady by the name of Hadi, she was very polite, explained all the hotel services and made our stay very enjoyable. The following week I returned I decided to return and still received the same excellent service. I did have an issue with Wifi but that got resovled and there was an issue with a staff memeber at the pool - slightly rude but overall highly recommend it!!!

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Will, I am delighted you enjoyed your stay with us and I hope we have the pleasure of welcoming you back again soon. Best wishes, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Relaxing weekend "

User 13/02/2018

My husband and I have just come back from the connaught and had the most relaxing weekend, our room was small but had all we needed amazing big bed so comftable, lovely bathroom with bath and over shower, tea and coffee in room and nice sized tv. Check in was quick and efficient and all staff that we met were very professional and attentive. We had breakfast each morning in our room which was a £3 tray charge but this was nothing as we didn't have to leave our room ?? the breakfast had so much choice and was 10/10 we had so much that we had to go for a long walk after, spa facilities were 10/10 which include gym, sauna and steam room and pool, only downside was not enough loungers but we could see that space was the reason for this. We had Swedish massage and that was also 10/10 staff were very nice and attentive. All in all a top lovely hotel and we shall be back very soon. Thank you very much for a relaxing weekend to all ??

"Nice hotel, convenient location, great staff"

Deana K, Buckingham, United Kingdom 12/02/2018

Just back from a long weekend at the Connaught. Free parking although a little tight on space. Check in was quick and we were able to get into our room early which was extremely helpful. A nice room with a small balcony. Bed was very comfortable. Lovely and clean with free wifi, hairdryer, tea and coffee making and bathroom toiletries. The dining and bar area was nicely furnished with a lovely warm fire. Breakfast was excellent, lots of choice and great service. Staff were very attentive. We also used the spa briefly and had 3 treatments which were reasonably priced. Nice pool and Jacuzzi with steam room and sauna. The hotel is well located within easy walking distance of the town, restaurants and beach. The only negative we had was that we found the walls to be thin so could hear noise easily from the adjoining rooms.

"Thank you"

DawnySouthampton, Southampton 11/02/2018

It was our first time to the connaught. It was my partners birthday and I thought he deserved a treat as I had been working long hours. I am now in his good books. Excellent welcome from Chridtina. Executive room met more than our expectations. Fantastic shower and very comfortable bed. We used the spa facilities, amazing gym and swimming pool along with the steam room and sauna. We timed it well as the facilities were quiet. Breakfast gets 10 out of 10. We had to walk it off. Beach is just a few minutes walk away. We would recommend this hotel to everyone. Great location and service. We will be back. Thank you to the whole team at the Connaught.

"Super Value"

User 09/02/2018

Beautiful hotel, had a junior suite for £71. Staff efficient and friendly. Food was plentiful and of good quality. Swimming pool and spa a good bonus. Quiet and good value. Only 300m from the seafront and plenty of free car parking.

"Great hotel staff were amazing"

nuttynannynoonoo, Middlesex 06/02/2018

We stayed for two nights had a great time room was good very clean . Staff were very helpful . Breakfast was first class, very near to the town . Will definitely be back . Never used the spa didn't have enough time.

"Masonic Ladies Night"

User 06/02/2018

Basically, we organised the above function, however the hotel did ALL of the hard work for us and gave us a completely stress free occasion/weekend. We and all of our 68 guests could not praise the staff and the hotel enough. All the staff from The Reception, Bar Staff, Waiters, The House Keeping, Porters and not forgetting Simon the Hotel Manager and Maria The Front of House Manager were absolutely fantastic and NOTHING was too much for them. Our function was a 100% success and we will be returning next year. Now onto the food, which as you can imagine again was top class. Breakfast was superb with probably the best sausages I've ever tasted at any hotel I've stayed in and plentiful. Blake's Restaurant again was excellent. We had The Tulip Suite and had everything you could want from a hotel room, lovely. The swimming pool and other amenities were great too, my wife used the Spa and again absolutely not complaints only praise.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Mick - we were delighted to read just how much you and your guests enjoyed your weekend and, thank you for your kind comments regarding the staff and in particular Maria, who I know very much enjoyed working with you in the lead up to your weekend. We look forward to welcoming you back again soon. Best wishes, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"The Connaught Hotel, Bournemouth"

jafA2673XP, Birmingham, United Kingdom 05/02/2018

Excellent staff and hotel. Room - while the view was of the car park the room itself was great. Leisure suite - Very nice, pool was great. Location is not the best but you are a short walk from the town centre and sea front.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review JafA, I am pleased to hear that you enjoyed your stay and hope we have we have the pleasure of welcoming you back soon. Best wishes, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Terrible Room - bad night sleep!"

PinkFizz68, Hornchurch, Essex 05/02/2018

We stayed 2 nights as attending a function on the Saturday evening. Arrived early Friday afternoon and was allocated Room 2 on 1st floor. Very disappointed - room was very small, dark and very dated. Ceiling light gave off a yellow glow and with dark furniture this didn't help. Bathroom looked quite new and clean but had shower over bath with shower curtain. Floorboards creaked everywhere and you could hear them moving around in room above and walls must have been thin as you could hear everything in the corridor, people using the shower & toilet. The room must have been over the bar as we could hear people quite clearly - and we went to bed late both nights! It wasn't till I heard from others what their rooms were like that we found out that ours must have been the worse. Our friends even came to take a look to see how bad it was! We did mention on check-out and they asked if we wanted to talk to manager but as the queue for check-out was long we didn't bother. We just won't return - am sure Premier Inn would have been better than this! On a positive note the food we had in restaurant and function room was good. Didn't use leisure centre. Parking is bad so you do have to get there early and people do double-park.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review PinkFizz, I was sorry to hear that you didn't like your room - I understand your friends were in the Orchid Suite and you were in a Standard Double as allocated by the Masonic Lodge, so there is indeed a difference in the rooms - if you had asked to move during your stay we would have been happy to accommodate you - however as you didn't mention anything until check out there is little we can do unfortunately. Your group are in the process of booking again for next year and I hope we will have the pleasure of welcoming you back. Thank you your positive comments regarding the food throughout your stay. Best wishes, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Weekend stay"

User 04/02/2018

We stayed recently, just for the one night for a function that had been arranged at the venue. The staff were very good, ever so helpful and could not do enough for you. The rooms were lovely, not as dated as some of our precious stays in Bournemouth. Very clean with a very nice bathroom. Unforuntatlwy we did not have time to use the spa. Only critissm was that we were out in a function room for breakfast and was very cold, but food was excellent so that made up for the cold. Parking is terrible (which is standard in Bournemouth), and everyone had already double parked by the time we had got there. Luckily we found a car park just around the back of the hotel which was £10 for 24 hrs.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Bernadette, I am pleased to hear that you enjoyed your stay and hope we have we have the pleasure of welcoming you back soon. Parking is at a premium in Bournemouth and I am sorry that on this occasion there wasn't a space available for you. Best wishes, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Great weekend away Hotel"

trevor K, Bromley, United Kingdom 31/01/2018

This is our fourth visit to this Hotel and the good standards have not dropped. Great service with a smile from all staff,with a good bar at reasonable prices and a great breakfast included. Although fairly quiet when we stayed the food in the restaurant was outstanding and well worth a visit for that special meal where you want great service in comfortable surroundings. The Bedroom was a bit old fashioned with very dark furniture but spotlessly clean throughout - this was only reason for not rating outstanding.

"Blissful weekend"

ronella_de_vil, Portsmouth, United Kingdom 31/01/2018

Booked two nights at the connaught hotel and also treated myself to a massage. I paid to have breakfast included and it was worth every penny. I was full up til tea time and that's saying something for me, as I am normally hungry every two to three hours. The cooked food was delicious and great quality and the fruit salad was mouth watering. The spa facilities included were great. Good size pool, with a Jacuzzi, steam room and sauna as well. Relaxing atmosphere too. My massage was pure bliss. The couch was so comfortable I could have quite happily have slept there til morning. The lights were like fairy lights and candles added to the effect. The room smelt of beautiful oils and it was just so serene being there. The masseuse applied just the right pressure. Firm but not painful. The whole treatment was unhurried and done with the clients relaxation as priority. All the staff, bar staff, reception, waiters etc and even the maintenence man were cheerful and very helpful. Always happy to stop and chat and ask if there's anything they can help with. The hotel is central, near the BIC, Pavilion, beach and shops. There's bus stops a stone throw away for those who can't make it up the hill on the way back. It's a fabulous hotel and deserves the "plus" at the end of "best Western".

"My stay at the Hotel"

rupinderdhonoa, Feltham, United Kingdom 30/01/2018

Me and my family have had a great stay at the hotel this weekend. The staff were very friendly, helpful and informative when we arrived. Once we settled into our room we received a call from the reception staff to confirm everything was to our satisfaction. The hotel, rooms and the facilities in the were very clean and well maintained and the food was also enjoyable and tasted great. I would highly recommend a stay in this hotel.

"Fantastic Hotel"

Clynchy, Leamington Spa, United Kingdom 30/01/2018

Fantastic hotel - modern with a traditional feel Very clean, great service and attentive staff Bedroom small but clean and had everything in it we needed , including complimentary water Have to mention good quality quilted toilet paper Powerful hairdryer with a socket by the mirror Close to the promenade and walkable into Bournemouth town centre (uphill coming back!) Absolutely great stay

"Fantastic Stay - AGAIN"

GrazieMolto, Worthing, United Kingdom 27/01/2018

We (my partner and I) have stayed here three times in the last few years and each time the hotel and its staff deliver faultless service. The hotel is pristine, it's staff are well trained and knowledgeable and an easy, relaxed ambience pervades. The pool is lovely, the food is good and the location is convenient.

"Great welcome and great stay"

User 26/01/2018

A really welcoming and comfortable stay: staff very helpful indeed. Room just right and a window I could open. Food in the Brasserie was really good...had fish of the day and it was perfectly cooked. I will stay here again

"Comfortable room, nice spa and good food."

User 25/01/2018

When I checked in, I was greeted by a very friendly receptionist, Hadi. She was engaging, thorough, professional and couldn't have been more helpful. She advised me about the hotel's spa and other amenities, gave me directions to the venue at which I was performing, found me a parking space when I returned from the show and even recommended a great place for a late night snack! I wish more reception staff were like her. The hotel room was very comfortable, if a little warm at night and I enjoyed the spa facilities. The breakfast was good and the staff who served me friendly and attentive. I am very grateful also to the cleaner who found a very valuable item in my room which I had left on departure and alerted Hadi to contact my office before I had gone too far on my journey! I look forward to my next visit.

"Lovely hotel near the centre"

lesbev, Weston-s-Mare 25/01/2018

Stayed here for a few days. Found the hotel and staff welcoming. It is a short walk from the beach and town centre. It is well decorated and relaxing. The bedroom was a good size as was the shower room. Breakfast was very good and plentiful. All staff were very presentable and friendly. Well worth a stay.

"Betty s"

User 23/01/2018

Stayed here for my 60th birthday with my husband we had a great time and the hotel and staff were fantastic,food great, rooms very comfortable all around a lovely stay,big shout out to Elkin the night manager what a lovely guy nothing to much trouble and a great personal touch made our stay extra special also Karina and Segue behind the bar really lovely and made my stay so enjoyable, going back in June to see them all can't come soon enough,a little touch of paint here and there and some new carpet in places would not go a miss.

"Rather, disappointingly dull"

User 21/01/2018

For the money spent, I was expecting a room that came considerably closer to that in the web advertising. Sadly, the obvious upgrading of the public facilities did not stretch to the bedrooms which still dwell in the 1960s

"Not my first rodeo"

UKPeteGraham, York, United Kingdom 16/01/2018

I have stayed several times at this particular hotel and for good reason. As with my other reviews, I'll lay this out in the same way: Exterior: The outside of the hotel is lovely. Nice car park, well spaced and unfortunately an abundance of car park blocking bollards. However these are easily dropped. The hotel staff are happy to help with this. Being so close to the promenade I can understand it as I am sure the carpark will suffer abuse from people trying to park in the area... Check in: Every single time I have checked in here and believe me, as the title suggests it's not just once or twice, I have been greeted by friendly, warm, genuine staff. No complaints whatsoever. I am a member of Best Western Rewards and hold Diamond level. This has never not been noted; in fact my most recent check in I was offered more than the usual free 'posh' coffee of my choice at the bar/lounge. This time I got offered extra reward points A lovely touch. The room: I have stayed in several rooms at this hotel and some of them have been inclusive of problems. These things happen, I understand this. The point I am trying to make is not that the hotel has faults - all do - but more how the hotel handles these situations. First stay, the hot water - nay, ALL water - failed to function. No toilet flush, no shower, no cuppa - nothing. One call to reception and within minutes the staff were up and checking what the deal was. It couldn't be resolved instantly so with much apologising I was asked if I would mind moving rooms. It was midnight, but I wasn't sleeping so this was not a problem in the slightest. I was moved to a suite (from a balcony room, so I lost the balcony but it was winter - who cares!) which was absolutely fantastic. I would definitely recommend these rooms. My original room was lovely though, I have to say this. Had it not been for the water failure I would happily have stayed here for the duration. On another visit I had a room with a faulty air conditioning unit and rather than risk me having a few drips on the desk, the reception and engineering team moved me into another room again! Honestly, this kind of service, I can't fault in the slightest. It really felt like the team would go out of their way to ensure my stay was without problem. I hasten to add, with the water issue there were no repeat calls to ensure it was fixed. One call, and everything was dropped to ensure my stay was enhanced. Same with the air con, one call and everything was done instantly. Brilliant service. I also MUST state that I have stayed here many other times and experienced no issues at all. The restaurant: I haven't eaten here but I have seen the menu and have spoken to other guests who have sang the praises here however as I haven't experienced it myself I cannot review. Moving on to the brasserie, where I have eaten! Brasserie/Lounge: I have eaten in here frequently and while the menu isn't great for veggies, there at least is some choice. Good beer selection and not bad for spirits. Sadly they supplier changed so they've stopped selling hobgoblin but the ones that have replaced it are pretty good. The staff are all very friendly but I must give a special mention to Karina (hope I got that right), who has a great attitude with all kinds of guests, and goes way above and beyond to ensure everyone including staff are happy. She's a credit to the hotel and has definitely added to my positive review. This isn't to say other staff aren't up to scratch - far from it - but Karina is definitely stand out. Check out: I've checked out at all times of the day/night and have yet to experience a problem. Great staff again and as yet, every bill has been 100% accurate, which when staying for business is a must. Have and will continue to return here. I wish you all at The Connaught great success.

"Another greatr New Yeart"

busyaccountant, Southampton, United Kingdom 13/01/2018

We have been going to the Connaught now for a number of years. Despite the change in ownership the basic concept remains the same. It was great to see a large number of returning guests again this year. Food was great and the staff lovely and helpful. If I had a moan it would be with the Band on New Year's Eve. Sometimes the music was flat (one guitarist in particular) and we did not rate the new female singer. It did not affect our enjoyment and have booked again for next year

"Must try harder"

Barry C, Lydney, United Kingdom 11/01/2018

Stayed one night on business. Single room with tiny shower toilet annex. I actually stayed in the lodge which has all the hotel facilities available, you just have to walk through the car park to get to them as the indoor corridor is locked! How does this make the customers experience better? Ate in the Brasserie, food ok but service abysmal. Bar staff chatting to each other ( I was one of three diners) whilst I stood waiting does not endear me as a customer. Breakfast was a cook once affair so couldn't actually cut into the bacon as it was tougher than leather. Service here was kind and excellent. Shower sadly did not work so could not take a shower as intended. I did report this to the team. In summary this was a hotel that needs to up the training of some of its staff and look at the quality of its offering. The market is competitive and you need to attend to the details. Not the worst I've stayed at , not the best , your choice.

"I really think that this hotel has lost it's way under the new ownership."

christopher s, Chard, United Kingdom 10/01/2018

We stayed at this hotel for the Christmas package as we have in the past ,but I am sorry to say we were very disappointed this year .It has lost that certain something that made this hotel special.the little touches that make you think YES we must come again next year . The hotel was very clean and the staff excellent.BUT and a very big but has to be the food .Christmas lunch was dire ,overcooked and cold.This meal is after all the star of the show on Christmas day and what a let down. I would say the best meals were the excellent buffets on Christmas night and Boxing day lunch.I did fill in a feedback form sent by the hotel but it was not replied too..So come on the Connaught buck up your ideas and lets get back to wanting to stay with you again. Chris & Shaun

"OK, but with a little thought and care could be so much better!"

Devon_Laddo, Devon, United Kingdom 07/01/2018

First impressions....... 1) the setting is very 'urban and is surrounded by cheaper hotels, boarding houses and small businesses. Not the most attractive area. On a positive note it is 10 minutes walk from the shops. 2) excellent parking 3) polite and efficient check in 4) room - freezing cold! radiators were turned on ( 3rd January!!!) and only one worked ..... however the management quickly sorted the issues out but Couldn't they have checked the radiators before we arrived? 5) the room is called a 'suite' but the sitting area is more of a corridor.... 6ft wide by 12 ft long with a sofa against the end wall (see photo)! Little attempt to make it a pleasant place to sit- we used it to store cases etc and used the bucket chairs in the bedroom. Second impressions 1) Room clean and well maintained......warm after we got the radiators working 2) corridors fairly narrow and 'shabby' - beige carpets, beige wallpaper, beige ....... 3) public areas, mostly slick, modern and well maintained. 4) Staff excellent! Polite, professional and know their jobs......probably the best thing about the hotel. Food and drink 1) The bar refused to serve a 125ml glass of wine-even though it's a legal requirement that all licensed premises should do so!!! 2) We ate in the Restaurant ('Blake's') on our first night but the menu choice was limited to five or six dishes in each category ( starters, mains, deserts) and didn't appear to change so, fine for one night but one likes a little more variety over 4 nights! Although the food was well presented and delicious, we only ate there once.....Service was excellent and the Wine was very good and well priced. 3) the Brasserie is open all day and will produce anything from a cup of tea to a full meal in modern ( purple lighting?) surroundings - again excellent staff! 4) Breakfast ( in my view the meal that makes or breaks a hotel) - oh dear! Orange juice from concentrate - fresh orange juice wouldn't break the bank! The hot buffet appears to be stocked once at 7am to last until 10 am - so the sausages were cooked to inedibility, the bacon was almost impossible to cut ( blunt knives or overlooked bacon?), and the fried bread was uncuttable so after the first two days I skipped the full English ( a real first!). There was a good fresh melon salad, the croissants were excellent and, as ever, the service was attentive but unobtrusive. In conclusion I'm sure that this hotel works for a one night stay but it needs to up its game for 'repeat' leisure guests..... the saving grace of the hotel is the staff who were without exception ( apart perhaps from the barman who refused to pour a small glass of wine) cheerfully polite, helpful and can-do. A little thought for the guest in the rooms, a larger menu and some investment in breakfast would work wonders....little things I know, but on a holiday break, they make all the difference.

"Wonderful Staff, Comfortable Hotel and a most enjoyable Christmas."

davidtjohn, Worthing, United Kingdom 06/01/2018

Simon, general manager and all his staff made our Christmas stay at the Connaught so enjoyable. Our suite was clean, big and very, very comfortable. The public areas were clean and very festive. The spa was clean. The whole of the management team were on duty over Christmas and were friendly but very professional. Whoever is the training officer for staff does a very good job.

"New Year 2017/2018"

givenupwork, Southampton, United Kingdom 04/01/2018

We have stayed here on many occasion, decided to push the boat out and booked the New Year celebration package 31st December to the 2nd January, we were not disappointed, we had a fabulous time from start to finish, the staff from reception, bar staff, house keeping, servers, to the duty manager all very professional but attentive friendly and most helpful, with the large amount of people sitting down for the meals the food was great and well presented, enjoyed the music of the lady who played the flute and sax, all very well organised with a relaxed atmosphere, the room perfect as always.

"A lovely short break"

Deb H, Hemel Hempstead, United Kingdom 02/01/2018

My Husband and I stayed here for 3 days and found the hotel excellent. The service was very good, the room spotless and the bed very comfortable. It is in an excellent location, just 10 minutes walking distance from central Bournemouth. We only ate breakfast and afternoon tea here; both of which were excellent. We used the spa and had a massage and used the pool twice. The spa area was spotlessly clean and massage very nice. I would recommend this hotel.

"Christmas Party - 10/10"

paulinebarnes2016, Poole, United Kingdom 02/01/2018

Executive room chosen - worth it because we had our own car parking space - bonus. Staff went out of their way to be helpful. Food good for Christmas party - DJ bit slow to start with but gave him a list of songs and from then on it was great - most of us were up dancing so could not criticise him. Lots of Christmas parties the DJ just put on the same old songs but this one was good with old and new hits and I'm 65!! Many thanks to Maria Ruiz for her professionalism.

"A well run establishment, friendly asmosphere who's staff delivered an excellent service."

swebber32018, Newport, United Kingdom 01/01/2018

Like walking into a pair of your favorite slippers. You feel at home the minute you walk in. Welcoming staff, great food in both resturaunts. The leisure facilities have been updated and up to the mark. Rooms are very comfortable and kept clean and tidy by the the staff. Another great stay and look forward to our next visit. Steve

"After Christmas Break"

mejil, Chelmsford, United Kingdom 31/12/2017

A really friendly hotel,staff and receptionists efficient and pleasant. Our room was a little tired and could do with a refurb, also the room became very hot even with the radiator turned off, had to open the windows to get some cool air on the other hand the bathroom was cold even with the red hot radiator on. Nevertheless the room was spotless and the bed really comfortable. The brasserie, dining room and bars were very clean. Breakfast was delicious and we ate in the Brasserie which was very good, thought the menu was limited. All the serving staff were excellent. We enjoyed our stay here especially as the weather was very kind to us. Would return.

"Christmas 2017"

User 29/12/2017

We have just returned from a 3 night stay at the Connuaght Hotel. This was our 6th visit at Christmas after a 3 year break. To our delight everything was a good as before. The food was fantastic all the staff work so hard and nothing is too much trouble . It was lovely to see so many returning guests. We enjoyed use of the pool facilities on Christmas afternoon and Boxing Day which we found really relaxing. Thank you to all the staff for making our Christmas great. From the Pott and Denny party.

"connaught hotel and lodge"

stanleyalanb, Chepstow, United Kingdom 25/12/2017

A good quality hotel in a good location 10 minutes walk away from the town centre or beachfront. Hotel has an excellent bar, brasserie and main restaurant. There is also an excellent pool, sauna etc in the basement. Have stayed in both the main hotel and the lodge, which is next to the main building, room quality excellent in both. Large car park. Food quality extremely good

"Enjoyable stay"

kevin_webb_327, Newport, United Kingdom 23/12/2017

Used this hotel for a 2 day midweek break. The staff were friendly and helpful, the food in the Brasserie was very good and was able to change things on the menu without a problem (don't like peas and changed for salad). The WIFI is free and a good speed. Used the SPA and all areas were clean and well looked after. The hotel was within easy reach of the town centre and the cliffs with wonderful views out to sea. First night we had a larger room with a good size bathroom but the bed was too firm, spoke to reception and changed to a different room with a softer bed, the compromise was a slightly smaller room but the bed was the important thing to us.

"Lovely staff and great stay"

Ann S, Weston super mare 21/12/2017

Very professional and pleasant staff throughout the hotel e.g. reception, restaurant, bar, housekeeping and spa. Spa massages relaxing, facilities great and very clean. Food in restaurants a good quality and service excellent. Breakfast had a fruit salad, good range of cereals etc. Hot food buffet style but served to you. Could of been warmer, but good quality.

"The Connaught hotel Bournemouth "

1timeele, Oxford, United Kingdom 20/12/2017

Again a very pleasant stay service second to none. It good to see the same staff time after time who recognise you have have a warm welcome and time to have a chat just like old friends would highly recommend a stay at this hotel Tim

"Always a joy to visit"

User 15/12/2017

Friendly greeting. Great exec room number 9. Fabulous breakfast. Service as always was outstanding. Love the two bars and the spa. One of my favourite hotels anywhere and by far the best on Bournemouth.

"Short 3 night stay"

nibi, Leamington Spa 13/12/2017

Enjoyed the weekend food was good standard and beds were nice and comfy. Breakfast was nice and good service by pleasant waitresses. The hotel pool looked ok but we didny use it. Parking was tight and we had to park in next doors for one evening. Was nice enough to go back although we dont tend to go tho the same hotels twice. Couple of decent pubs nearby and very reasonable prices compared to in the town lower in bournemouth. We sat in the courtyard one morning to have our breakfast

"late work stay"

dp625, SWANSEA, United Kingdom 12/12/2017

Had to stay over due to work - found this hotel close. Very nice place. Very professional staff, very comfortable room, excellent dinner & breakfast. The swimming pool looked inviting but no cosie with me. Very happy to return if I need to

"Great customer service"

lizw625, Southampton, United Kingdom 12/12/2017

The room was spotlessly clean, food in the Brasserie was tasty, reasonably priced and the customer service throughout the hotel was superb. The express check in online was a bonus on what was clearly a very busy day at the hotel. The parking is limited and double parking was necessary but it didn't cause us any problems as we weren't in a hurry to leave.

"Birthday break"

percyr, midlands 06/12/2017

Excellent position with first class staff and facilities. Had dinner in the restaurant on Saturday night and would highly recommend for both quality and service. Used the spa facilities and these were excellent also. Would definately return here.

"Week end visit to Bourenmouth"

Z9563OLronaldb, Cardiff, United Kingdom 06/12/2017

The hotel and the spa facilities were very good but I was very disappointed in the availability and quality of the food presented over the week end 2-4 Dec 17. We received an email before the weekend advising us that there were two Xmas parties on the Friday and Saturday evening and it could be a little noisy and did offer an option to move if we thought our room may be affected. However, on our arrival we were informed the Blakes Restuaraunt was not serving food on both those nights. The only choice was the Brasserie menu which we selected from on the Friday dinner. My meal was passable but my wife was served a scampi meal, which was not cooked fully and was tasteless. We did complain and the meal was not charged for. We selected the hotel based on the reviews of the Blakes resturaunt, which trip advisor gave good reviews. My complaint given to the desk staff was that were were not advised in the email that the award winning resturaunt was not available for us to use. The Xmas party of a large number of customers took presidency over staying guest and I would not use this hotel or a Bedt Western hotel if this is how they treat their guests.

"One night for a visit to the B.I.C."

205dom, Plymouth, United Kingdom 06/12/2017

Very nice hotel, staff all friendly and efficient, parking good. Room was pleasant but the bathroom just a little bit too small! Thoroughly enjoyed our stay, good breakfast and we would certainly come again , next time we will use the spa facilities which look excellent.

"A very nice break"

ianp4, UK 05/12/2017

I have stayed at this hotel a few times and recently spend two nights in the Orchid suite. Although there are not really any great views from the hotel, it is in a good location and is only a short walk from the cliff tops, beach and town centre. The hotel in general is very nice. Of particular note is the pool, gym and spa area. It is an excellent way to relax. There is a nice homely feel to a lot of the hotel.....the warming fire and sofas in the reception area are a good example of this. The Orchid suite itself is a nice room with a nice bathroom. The balcony particularly is very nice. Although I have gone for '5 stars' as I think the hotel deserves it - I was certainly a lot more relaxed when I left than when I arrived - there are a couple of small issues to be aware of. There are a lot of steps in the hotel and although there is a lift it is very small, so if you have limited mobility this may not be the place for you. There can be a fair amount of road noise in some rooms in the mornings, and finally....there is obviously a method that you need to know to make the coffee machines work properly. If you don't know will crush a lot of the capsules and obtain very little coffee. In summary.....if that's all I'm 'complaining' must be fairly good. I certainly enjoyed the stay and I will visit again.

"Staying over for Status Quo"

L R T, Salisbury, United Kingdom 05/12/2017

Charming hotel. Managed to park in the grounds. Clean room. No shower cap, but the lovely chambermaid ran after me, as I was leaving (!) to give me one. Sweet. Breakfast was good and when I asked for very strong coffee, I got it, which is unusual.

"Fantastic hotel"

Gary B, London, England, United Kingdom 30/11/2017

This hotel was fantastic. We stayed in the lodge next to the main hotel. The room was great and very reasonably priced. The breakfast was exceptional. Fantastic choice and very good. Location was great. 2 minute walk to the sea front, 10 minute walk into town, however quite a steep hill to climb on return walk. Overall it was a fantastic stay and we will defiantly be returning.

"Winter getaway"

Terri R, Brackley, United Kingdom 29/11/2017

This hotel has some areas that are a little tired looking. The first room we were given was next to an air vent and the road noise was quite loud. When we asked if there was another room free, we were shown three more, the reception was lovely and understanding and couldn't do enough for us. The room we settled on was lovely and quiet, but we didn't realise that one of the radiators would not turn off. The room was stiflingly hot but after covering the radiator with a big fluffy towel the temperature was then bearable. We did tell the receptionist, but as we were only there for two nights it was not fixed in time for us. The breakfast and the meals in the bistro were very nice indeed, and the staff were great too. This hotel is a lovely strolling distance from the beach and piers.

"Good stay "

User 29/11/2017

Stayed one night. Lovely hotel. Was a short walk to where we were going. Short easy walk to pier/beach and the high street and an easy route back to the hotel. Room was clean and nice. Bed was comfy and had a good night sleep. Staff seen were all polite.

"One nighter"

Harv M, Nottingham, United Kingdom 29/11/2017

We were booked into Connaught Lodge next door to hotel, the room was really big and massive bathroom as well. Very clean and quiet location which was good. We had to dash through the rain to have breakfast next door at hotel, so a covered walkway would be better! Breakfast was good and great value as included. Bed was a little hard and pillows too soft, but the Hotel is very central to town so ideal. Would return.

"Brilliant Bournemouth"

User 29/11/2017

Me and my partner decided to have a random romantic night together in Bournemouth following a stag do he had been on, I drove down to meet him on Sunday! Our room was in the newer lodge part of the hotel, it was spacious and simply but tastefully decorated with a lovely huge bathroom with large bath and shower. The rest of the main hotel was lovely also and the spa facilities (which we always opt for when available) were really nice! The value for money was great £80 for a decent double room, beautiful full cooked and continental breakfast and use of the spa facilities, with free parking too!! Great deal and genuinely lovely hotel, friendly staff too! Highly recommended and would definitely consider (only consider as I quite like trying different places) staying here again!

"Relaxing Stay"

rickyanger, Swindon, United Kingdom 22/11/2017

Return visit to the Connaught Hotel. On this occasion stayed in the lodge. Preferred our room in the main hotel but room was still comfortable and clean. Again all staff very polite and helpful. Great facilities with restaurants, spa, gym and pool.Ideally located for town centre and sea front. Will stay again.


795jessica1001, North Newnton, United Kingdom 19/11/2017

I had a fall in our room(my fault)! I was carrying the teapot,and when we returned later that it was all cleaned away,staff were just concerned that I was OK.Location great for all amenities. The suite was very comfortable and warm,staff excellent.

"Great stay"

Bridget M, Yorkshire, United Kingdom 16/11/2017

Good location for both the beach front and walking into the town centre. Reception staff very helpful and efficient nothing to much trouble for them to sort. Good choice at breakfast with the head waiter making sure that all ran smoothly. Rooms very good size , beds comfortable , shower hot. We will hopefully make a return visit.

"Spa Lockers - Security"

Jan S, Ferndown, United Kingdom 16/11/2017

I had a lovely stay in a beautiful hotel and spa till it came to the lockers which obviously need replacing as all keys appear to fit all lockers therefore a serious breach in security which was witnessed by the spa staff and other guests. When I raised this with management I and the spa staff member were called liars. So I would suggest firstly you don't use the lockers unless you want other guests to be able to get into your locker with their key. And secondly why woukd you want to pay for a stay to be called a liar. Their customer service is appalling.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review, Jan. As you know, we were only aware of a problem with the lockers only after you reported it to us and we have immediately taken action, as was reported back to you. At no time were you called a liar by the person who dealt with your initial complaint and this was confirmed to you by Best Western who independently reviewed your complaint and also by myself. I reached out to you several times to resolve this matter and am only sorry that you wouldn't let us know how we could resolve this. To anyone reading this review, please note that this customer did not have anything taken from their locker and their complaint is based solely on the fact that a few of the keys would open multiple locks in the ladies changing room, which we weren't aware of until that point and they have subsequently been taken out of circulation. Kind regards, Simon Hartwell General Manager

"Excellent stay."

nickleby68, IOW england 14/11/2017

A very well run and comfortable hotel. Reception staff and the head waiter at breakfast excellent. Plates cleared away promptly. Pool and Sauna/Steam room very good. Car park space limited but on arrival we were lucky!


Rachel M, Birmingham, United Kingdom 13/11/2017

There is nothing wrong with this hotel but as the title says, we found it to be average and have stayed in much nicer hotels for the same price. The decor in our room was nice but things like pillows need to be updated as they were very worn. It's also extremely warm at times with no way to adjust the temperature in your room without opening the windows. Some notes for management to consider.. very loud hedge trimmers outside our room window first thing in the morning is not ideal, perhaps upkeep like this could be scheduled for the afternoon. Breakfast was very busy and seemed understaffed. Long waiting times for eggs, toast etc on the first morning and we had to wait 20+ minutes for a table on the second morning as there wasn't enough staff to clear the empty tables on time. The staff were lovely and breakfast was nice but I wouldn't expect such a wait when the hotel knows how many guests they have and should have the appropriate number of staff members. The pool, sauna etc are nice, clean and relaxing. Short walk to the beach and town centre. We always got parking but can see why it is a problem and also difficult to get out of the side car park especially if there is a van parked there.


User 11/11/2017

Great location near to beach good views and very exceptionally good stay expensive but worth it to stay here bedrooms bathrooms large luxurious and very clean great housekeeping coffee machine tea biscuits and toiletries all good quality very large bed in our suite and nice views. Expensive to eat drink in this rather delightful hotel but worth paying more for super luxury comfort and decor and service highly rate. First time in Bournemouth as I am from North England but have travelled a lot during my life and seen the best and the worse of hotels stayed in some 2 to 3 star rundown resorts and stayed in some 5 star business styled hotels which were in my opinion 4 star but most hotels I have visited have been first class 4 to 5 star both abroad up north down south and in the city countryside and seaside even though on a budget like to push boat out and love spa jacuzzi pool and massage treatment in health spas or mud rasuls wraps. This hotel has not just exceedingly nice restaurant fine dining bur has brasserie very good wine list drinks abd attentive hard working staff all personable well trained and nice tk converse with and know a lot about hotel and area and great places to dine out and visit.

"Ladies Weekend in Bournemouth"

John L, Folkestone, United Kingdom 06/11/2017

A most enjoyable stay in Bournemouth. Good food, great accommodation and super staff over a 2 night stay. Problems with a radiator solved in half an hour and the next day a battery change in the room safe equally speedily resolved. We will happily stay there again.

"Wonderful weekend"

Ericka H, London, United Kingdom 06/11/2017

What a wonderful weekend spent here. The hotel is lovely, the service we received was great. The staff where very helpful. So near to a great shopping centre, easy walking distance, also so near to the beach which is beautiful. If visiting I would highly recommend this hotel. The breakfast and evening meal was absolutely lovely. Such a great hotel. Enjoy

"Wonderful stay"

haven345, London 05/11/2017

The hotel was well situated for the town and beach. The staff were very welcoming and helpful. We stayed on the first floor and the room was very good. When we arrived we were allowed to leave car in car park even though we were too early for checking. The town was a short walk with many restaurants to choose from. We also enjoyed using the hotel spa facilities during our stay. We would definitely stay here again.

"Best hotel in Bournemouth"

User 05/11/2017

This is our third family visit to the Connaught Hotel. There have been a few occasions when it was full and we stayed in another hotel and I regretted it. We love the junior suite, kids get their own room and TV. The room service food is just awesome. The main attraction for us is the pool & gym. We were limited this time with new rules about children in the pool at certain hours. The staff are always friendly and accommodating. The junior suite in the lodge is immaculate. The coffee machine makes a top espresso and the iPhone docking station/sound system is a nice touch. Robes and slippers standard. I was surprised that Magdi was not taking the old £10 notes, they are still legal currency for a good few months, put me in a bit of a pickle. The breakfast is just great. Best sausages I have had in a long time. Hope to return ASAP for our next short break.

"Smallest cubbyhole single room EVERand the internet is sporadic"

User 01/11/2017

Tiny wee single room with tiny wee shower, loo and basin. And sporadic internet - VERY frustrating. Got a spa though if you like that kind of thing. And the receptionis on arrival had clearly been employed for her looks rather than ability. Real trouble finding the right buttons to push for the room keycard and the phone - or was it her finger nails?

"Just a great choice of a hotel in Bournemouth. "

User 30/10/2017

This is just a well located, well run and convenient hotel to stay in whether you are in Bournemouth for business or leisure. It is not a five star chain hotel and it's much better for it. Nothing wrong with my room and the bed was comfortable. Nice touches like a Nespresso machine and bose sound dock in my room. (Rose Suite). The sitting room was laid out in an odd way but had a decent desk and chair so if you booked this room whilst working it would be perfect. However the sofa was by the window and you couldn't see the wall mounted TV from the sofa. The desk and sofa just need swapping round to sort out this issue! For the size of room (Suite) the bathroom was small but functioned perfectly. A good selection of toiletries were included. The towels were also very good. Breakfast. Probably the most disappointing aspect of my stay. Actually there was plenty of everything but there was just something missing. Absolutely nothing wrong with the food. Perhaps just the way it was laid out and served?! Would I stay here again. Absolutely I definitely would. A great building. Great location. Good staff. Better than average room.


irishdee55, London, United Kingdom 30/10/2017

Near beach, clean, friendly staff, excellent onsite restaurant (best meal we have had in a long time). Would highly recommend to friends and family, would definately return for another visit and book some spa treatments.

"Not the best in Bournemouth by far!"

User 29/10/2017

Unless you get a budget room price don't bother there are much better hotels in Bournemouth. My experience was a fairly tired hotel that needs a renovation rather than the partial tart up its received. Perhaps I was unlucky with the room? Reception looks nice and fresh but beyond that the decor is aged. Carpets and furnishings are very dated in places. On the positive side all staff were friendly and efficient. The duty Manager offered an air freshener after I complained about the smell of cigarettes in our room which was supposed to be ‘no smoking' (there was no option to change as all other rooms were booked out). Booking an executive room was a total waste of money; There was nothing executive about the room it was just big, not particularly clean (dusty carpet edges) had some dated furniture, a small knackered bed that was very uncomfortable and a jacuzzi bath that was malfunctioning. Not forgetting the smell of cigarettes. We got a £30 rate reduction but I would rather have had a better room, paid the money and prevented the hassle and disappointment. Another positive was that I got a guaranteed parking place for no additional all cost with the ‘executive' room rate. I comment because the car park is tight in places. Blake's restaurant was very good with efficient staff especially Nicky the restaurant manager. We had well presented food which somewhat made up for the rough room. The hotel is busy and to my surprise gets better reviews than this so I don't suppose my honest revelation will be noticed. As a regular traveler to Bournemouth (2 x monthly) I thought I would try somewhere different but sadly this was my worst experience to date.

"Friendly staff"

SaePol, London, United Kingdom 28/10/2017

I stayed her with my daughter for one night. Staff were friendly and welcoming. Room was small twin with a shower only in bathroom which was fine. Very clean room. Only criticism was towel rail permanently on so made room hot. We had breakfast included it was a decent breakfast with lots of choice and again staff friendly. Great to have free car parking unusual for B'mouth. Thank you to all the hotel staff who work hard it's not an easy job

"Mid term break."

Eileen B, Bedfordshire 26/10/2017

We booked for the Connaught hotel, but on arrival were sent next door to the Connaught Lodge, unsure if there is much difference. The indoor swimming pool was in the hotel but if we wished to use it, we would have to exit into the courtyard and enter through the hotel dining room, or walk around the car parks this was not ideal. We prefer twin bedded rooms but unfortunately none were available, so we booked a double room. The double room was clean, the bed was very comfortable but the room was unbearably hot the radiator was not on, so no means of cooling the room - even with the two windows opened all night, possibly because the room was quite small. The bathroom was also very tight, and would have benefitted as a shower / wet room. Breakfast was excellent with good choices and extremely happy helpful staff. Car parking is quite tight in both the Hotel and the Lodge although we always managed to find a space, summer time may be a bit more difficult.

"Fantastic "

User 26/10/2017

My wife and I have just returned from celebrating her birthday at the Best Western Connought Hotel . Absolutely fantastic ! The hotel is first class . Very very clean . Brilliant staff . Beautiful rooms and the spa facilities are great . The breakfasts are very good as you can tell they use quality produce . The next time we return to Bournemouth this will be the only hotel we look to book .

"Short break"

Hairyworf1, Caterham, United Kingdom 25/10/2017

Came here for a couple days for my wife's birthday. Receptionist was not particularly cheerful or informative. We were early and our room wasn't ready, so we checked in and then went for a walk into town. Upon return the reception was covered by a different receptionist, there was a couple infront of us and she gave them all sorts of info about the hotel and spa, which we did not initially receive. Our room was nice, bed comfortable and the bathroom was excellent. Breakfast was outstanding and the staff were excellent.

"Short break "

Tracey S, surrey 23/10/2017

After lovely holiday abroad, we still had some days left so decided to come back to our favourite hotel in Bournemouth. We are never disappointed, everything clean and comfortable, able to relax and enjoy. A bath would have been nice but that is down to the availability of certain rooms I think. Breakfast is outstanding. All staff friendly and helpful, especially Beata on our check-in (hopefully I have spelt her name correctly). Less than 10 minutes walk to town and beach. Weather not so good this trip but did not spoil our enjoyment. There are lots of hotels in Bournemouth but would highly recommend you stay in the Connaught.

"Bday break"

User 21/10/2017

Great hotel, friendly staff, great food and service, room was clean and bed was comfy and big, good breakfast and the facilities were great, we lived the jacuzzi and the pool. Local and a shirt walk to the beach and the town

"Great weekend"

RKB713, Kingston upon Thames, United Kingdom 19/10/2017

We enjoy a great weekend at a Masonic Ladies Festival Weekend and are unable to fault the hotel in all aspects although no sea view the room was well turned out and the same with all public areas, the staff couldn't be more helpful, last but not least the food nicely cooked and plenty of it. Our banquet was out of this world the presentation beautiful. GREAT WINE LIST.


John A, Canterbury, United Kingdom 18/10/2017

I got a taste of what was in store when an email that I sent after making the booking was not replied to until I chased it up. When we arrived the check-in was efficient but unwelcoming. I almost felt like apologising for taking up the receptionist's time. My wife found a similar attitude from housekeeping when she asked for hand-towels that had apparently been forgotten. We decided not to use the restaurant in case we found the same attitude there. When we checked out the attitude of a different receptionist was if anything even more off-hand than when we arrived. The room itself was large because that's what we paid for. It was clean and everything worked OK, but the decoration was rather Spartan and the bathroom was small. I note that other reviews state how friendly the staff are at this hotel. All I can say is that this was not our experience. I don't feel that I can rate this hotel any lower than average as there was nothing that we considered bad enough to justify a complaint. However we did not enjoy our stay and will not return.

"Best hotel in Bournemouth "

s11val, Taunton Somerset 17/10/2017

We have stayed at The Connaught a few times now and have always found it to be excellent service and very friendly Staff. Our room which was number 50 was a very nice room with a balcony. Breakfast and the evening meal we had in Blake's was excellent. We will definitely use it again when returning to Bournemouth. Unfortunately we didn't get time to use the Spa.

"Comfortable smart hotel with great pool"

Brig2424, Hove, United Kingdom 15/10/2017

5 mins from sea; rooms vary in size but very comfortable beds. Smart lounge and bar areas Breakfast ample with friendly service. Spa area good and very clean with decent size pool you can actually swim in! Quiet street and parking

"Good hotel but some things need attention"

Keith B, Totland, United Kingdom 12/10/2017

I stayed at this hotel for one night in an executive room. The room was clean and well equipped but was in need of updating although the bathroom appeared to have been refurbished. The breakfast was of good quality with a good selection unfortunately I had put out my request for my breakfast to be delivered to my room but when it hadn't arrived at the time I requested I found it still hanging on my door!!! The public areas of the hotel are well kept and the reception and restaurant staff very polite and helpful. If you are expecting a hotel with a view this is not the place for you my room looked out onto the backs of other buildings and the front looks out onto a road. My other gripe is that the marked car parking spaces are very small I was only driving a small hatchback but when I parked I had difficulty exiting the car even though the cars either side were parked centrally in their bays and I also found out that I could have got a reserved parking space if I had booked direct with the hotel and not through the Best Western website (don't really understand that). Overall a satisfactory stay but as I have said some things need attention.

"Great stay"

fred_quimby, Boston, UK 11/10/2017

A great hotel is only as good as its staff and this is a great hotel. Staff are without doubt some of the best. From reception onwards the staff were friendly, helpful and pleasant. Always cheerful and welcoming. Food is really good and the staff in the restaurant are well ‘marshalled' and efficient. Room was very nice with plenty of space. Really enjoyed our 5 days and would not hesitate to return. Thank you everyone.


L6786UJbriand, Rushden, United Kingdom 10/10/2017

Everything was very good with the exception of parking which was not good This would not have been if I had booked direct with the hotel and not through Best western I found this hard to believe but it was so

"Lovely place"

Mary M, Sheffield, United Kingdom 08/10/2017

The staff were lovely, friendly and helpful at all times. Limited menu in blakes but food was excellent in both restaurants. Room was comfortable and adequate. Plenty of hot water at all times. Car park spaces small, especially for larger cars. Will certainly visit again.

"Short break"

Sandra A, Eastbourne, United Kingdom 08/10/2017

A very nice hotel, conveniently situated. Breakfast was amazing. Would definitely recommend a superior room though. Good Spa facilities. Very clean. Staff were extremely helpful. Whilst the hotel doesn't offer much of a view, the seafront is just a couple of minutes away. I would definitely return.

"Small niggles slightly spoilt a good holiday"

Fred A, Leatherhead, United Kingdom 02/10/2017

Our room had a lack of drawers for socks , underwear & jumpers . The shower did not have any grab rails . The bedside lamps gave a poor light for reading in bed . We only have a continental breakfast and found the bread , the croissants and fruit salad poor . We booked a room with a balcony so that my wife, who is disabled , could smoke without leaving the hotel but the balcony was non-smoking . The evening meals were excellent and the staff friendly and helpful . The room was very nicely decorated and clean .

"Check your bank after checking out!!!!! "

gnl150362, tavistock 29/09/2017

Disappointed. Upgraded to balcony rooms. Far to small and balconies are tiny and need maintenance. Don't ask about the view!!! The whole place is living in the past and needs upgrading and is far to hot. The staff however where lovely. This hotel quite obviously caters for the older guests and is why they have a good rating. Not suitable for young families. Food was average. Be prepared NOT to get a parking space. Always full. Paid my bill when I got home, £140 had been taken on top of what I paid, without prior notice and discussion. There are better hotels in Bournemouth for a lot less money. Feel sorry for the majority of the staff.

"Exceeded my expectations"

deeprincess2017, Hampshire, United Kingdom 28/09/2017

As a solo traveler(to celebrate my birthday), who booked a single room I was pleasantly surprised at the size of the room as I expected something so much smaller . It was the ideal size with en-suite and a powerful shower! It had tea/coffee making facilities and a TV. On my first night the room was so hot (and although there was a fan, I still was so hot). When I mentioned it to staff the following morning, they were very apologetic and helpful and provided me with another smaller double at no extra cost. My second night was relaxing, I found a birthday card on my bed, and I was given a glass of wine on the house!! Every member of staff was friendly, smiling and helpful. The food and facilities are great. I had two treatments at the spa to top up my amazing break. I had my birthday dinner at the Blakes restaurant, the food was delicious, the service amazing and the dessert is one of the best dessert I have ever had!

"Slightly annoying for a 4* hotel!"

SKSfree, London, United Kingdom 27/09/2017

Stayed here a few times as the staff/service is always excellent - this still stands. Facilities and food available.also excellent (food is perfect and less expensive than typical 4* hotels offering similar quality and range). HOWEVER... On this stay, two slightly annoying issues arose! Firstly, the shower tray in our room took FOREVER to drain away, meaning we stood in ankle deep water. On mentioning at Reception, the matter was reviewed and 'attended' to immediately.....but to no avail. My husband and I noted that the matter must have been raised before as the cupboards in the bathroom clearly had been immersed previously, suggesting the shower tray had overflowed for previous guests! Second annoyance was only 2 bottles of water were provided - we drank them on the first night, but they were not replaced during our 5 night stay (until we specifically asked, but this had to be done every day). In summary, this is probably the 'best' hotel in B'mouth, but still could do with little touches to stop annoyance. Rooms are well presented and clean, it is mobility friendly, (parking is a nightmare if the hotel has any business event!!), Reception is unmanned before 7 am, Spa facilities are very good (if small).... But overall this is, in my view, a 3*+++ (3 star plus) hotel rather than 4 star, but with a 4 star price tag. The staff, however, from the room maintenance, bar, restaurant, spa, grounds maintenance staff.....all get a 5 star plus from me! I have not experienced better customer service anywhere in the world (and I travel alot!)....Connaught....get the annoyanes sorted please - i will still come back!


222margandron, Birmingham, United Kingdom 27/09/2017

On arrival at the hotel the receptionist was extremely friendly and helpful. She checked to make sure everything was ok after reaching our room. The breakfast was excellent and fresh. Buffet style but tea, coffee and toast was brought to the table to order. The cooked food was plated for you to requirements. We ate in every night and food was made freshly to order.All staff were extremely friendly and worked as a team. Cannot fault this hotel.

"good breakfast"

davecross2014, Brighton, United Kingdom 24/09/2017

hotel was nice with a good breakfast in the morning where you were shown to your table and tea or coffee and toast brought to your table .we used the spa every day this was good always nice and clean and nice shower and changing rooms they gave you towels to use which was nice .the room was very nice with tea and coffee making in the room but no fridge .we always found a car parking space at the hotel .the staff were very helpful .we went to poole and got a boat trip along the jurassic coast to swanage and then a steam train to corfe castle this was a lovely day out

"Lovely hotel with excellent breakfast."

Julie S, Bolton, United Kingdom 13/09/2017

Stayed for 2 nights. Bed and breakfast. Convenient location 10 minutes walk to pier. Good choice of full English breakfast. We had a room with a balcony but weather was not too good so couldn't use it. The balcony view was poor. Just looking on the back of buildings. We would recommend this hotel and would stay again. The only negative was the car park. Not enough spaces and no available street parking.

"Really lovely welcoming Hotel with Spa."

Dolly64, London 10/09/2017

The staff were friendly, helpful and appeared to really enjoy looking after the guests. Nothing was too much trouble for them and they always had a ready smile. The Hotel was very clean and welcoming with lovely flowers in the reception area. Really enjoyed the excellent spa facilities but think that possibly the lockers could have been better maintained. Would definately stay there again.

"Very good BUT"

Honestcouple, Lancashire 08/09/2017

We loved everything about this hotel; the room, the restaurant, the service, the pool, the location all worked for us however the IVY covering the walls all around the building may look nice to some but we hated it as it makes it impossible to open the windows properly and invite many CREEPY CRAWLEYS into the rooms. Would like to stay there again but the ivy creeping into the windows is a serious issue.

"visit to bournemouth"

babe66, norwich 08/09/2017

Booked this hotel in Bournemouth for a short break. Found this hotel to be clean professional and a lovely place to stay. All staff very polite, helpful and looked professional throughout the whole of our visit. Added bonus was that we had use of the free car, park swimming pool etc. Breakfast was included and that was waiter service. Very nice. The only down side was Bournemouth itself. I do not think I would visit again. The shopping centre was not great and somewhat tatty. Also not much to see and do on the promenade area - also looking scruffy now. We spend most of our time in the Poole town and harbour area - which was quaint, appealing to look at and had many old pubs and lovely restaurants in which to visit. We got a 48 hour tourist bus pass to Poole which was well worth the money. Apart from that I would recommend this hotel

"Recent wedding"

Simon1717, Poole, United Kingdom 07/09/2017

I recently worked at this venue covering a wedding so I've no feedback on the rooms however I can say that the staff are really friendly and helpful throughout the day. Parking is a little tricky at this hotel however this was arranged for me again by the helpful staff. The hotel is clean and very well maintained to a good standard and I'm sure this is also reflected in the rooms.

"Very pleased to be back!"

FujairahFan, Stockport, UK 07/09/2017

31/8/17 to 5/9/17 Our third stay at the Connaught but first for 6 years - our last stay was during the 'great flood' of 2011 (or was it 2012). The hotel is very well placed to the epicentre of Bournemouth, the gardens and the pier, and if you don't like walking up or down hills the cliff railway is just 200 metres away (but closes about 6pm). The refurbished reception and dining areas are a great improvement and very welcoming. Our room (33) was on the second floor, and is a little old fashioned, but very comfortable and spotlessly clean. Our only problem was that we found the room was very warm, despite the windows all being open and the fan being used: everything else about the room was good. The breakfast was excellent, with plenty of choice, always hot (or cold depending on your choice) and although the hotel was very busy over the weekend, there was only a minor delay in getting a table at 9 am. Personally I love black pudding (not an option, sadly) but the sausages were excellent and the fried bread a real treat. We ate twice in the Brasserie and the service was very good indeed, and the choices on the menu (including some from the main restaurant) varied and to suit most tastes. No need to book, but always a table available despite being busy. The adjacent lounge area is very comfortable, and the bar service attentive and timely. The musical entertainment on the Friday evening was far better than some we have experienced on our travels. The Blakes Restaurant is a step towards fine dining, with a menu to match, and once again the food was excellent, especially the monkfish and prawn curry. The grilled hake was also excellent. Service was great and nothing was too much trouble for the staff. While chatting to other guests (as you do) we found that our view of the hotel was echoed by all, with the majority on their second, third or in one case tenth visit - a very good indicator of the standards achieved by the hotel team. The Connaught will remain our default choice for any stay in the area around Bournemouth.

"My wonderful Hen Day at this Spa Hotel"

Celtagirl, London, United Kingdom 06/09/2017

My besties and daughter organised a Spa day for me at this hotel. First we swam and laughed together, then I had 2 relaxing treatments. Then I had a manicure. We finished the day with a Champagne Afternoon Tea which was scrumptious. Lovely jubbly.

"Airshow weekend"

User 06/09/2017

We have stayed at this Hotel before, excellent service as always, staff very friendly and food very good.Used the spa facilities so felt relaxed and the Hotel is well situated to get into the town. Staying there again very soon.

"Excellent,as always"

cokers, High Wycombe, United Kingdom 05/09/2017

Short stay at the hotel for the airshow. Visited The Connaught many times before and never tire of the fantastic staff who can not do enough for you, always friendly and helpful. Food is always amazing, the best breakfast sausages by far! Spa amenities are well received after a busy day out and about. The management are always on hand to ensure your stay is pleasurable, nothing is too much for them. Highly recommend this hotel.

"Very Good Experience "

User 31/08/2017

Visited for 4 nights. Staff incredibly attentive and helpful, nothing was too much hassle. Brekkie - excellent and worth the extra ££ if you can't get a deal. It is selef service but hot items are served and this adds the personal element. You can order special requests such as porridge or poached eggs; Spa - clean and Jacuzzi is great, good steam room. Room - double bed but small. Although a little dated was very clean and well stocked. Overall all hotel is nice downstairs and offers 4* service which cannot be said of other hotels in the area that say they're 4*. Would definitely return here!

"Exelent hotel with exelent service"

966wiktorm, Croydon, United Kingdom 30/08/2017

Exelent hotel with very friendly staff at reception, restaurant in Brasserie and exelent spa with all fazillities. Exelent breakfast and good value food in the Brasserie. The Spa has swinningpool. Sauna Steamroom and Gym, you can have various buty tretments as welll.

"Relaxing weekend"

Nigel H, Swansea, United Kingdom 29/08/2017

Stayed here recently the hotel was beautiful the room was really well decorated with the bonus of a balcony.The spa facilities were great . We weren't impressed with our meal in the evening it was absolutely tasteless we told the waiter , only to be asked if we would like to order dessert. This was very disappointing as we loved the hotel and would stay again but not waste almost £40 on a meal that wasn't worth £10 and almost inedible.

"The Tulip Suite "

Shepsop82, Woking, United Kingdom 29/08/2017

This hotel was wonderful. We booked the Tulip Suite which had a separate lounge, huge bathroom with 2 sinks, shower & roll top bath, and a huge king size bed. We felt the standard rooms would be too small for us so decided to upgrade. From what we saw of the standard rooms they were small. The staff were all very friendly. The breakfast was excellent! Lots of choice, full cooked, fruit, continental & also gluten free options. We ate in the brassiere on our first night & the food was very good. The spa was also excellent! The pool is large but quite chilly! The spa pool was really hot & relaxing. On the Friday afternoon we had the whole area to ourselves but it was very busy on the Saturday. We didn't have any treatments. Overall a really excellent hotel & we will return to the Tulip Suite soon! If you book direct with the hotel you get a designated parking space with a key so if you do go out in the car you can lock it up. Parking is available but the car park is small.

"Lovely staff"

Nortoner, Birmingham, United Kingdom 27/08/2017

We stayed as a couple for a long weekend. Parking was a slight issue on the first night as space is limited. We managed to squeeze into a space with a couple of inches between our car door and the next. Luckily, the next car owner was considerate (so no annoying door dinks). The second day we went into town and couldn't park when we came back, so staff opened up the Lodge car park for, we thought the first car park was tight!! Practice reversing skills before parking here! Hotel was slightly tired in the common areas and the room was pretty small. Bathroom was lovely but had a shower curtain (pet hate). The bed was pretty small and air con noisy. The good bits were the lovely staff, the amazing restaurant and breakfast. The staff serve you with hot food and give VERY generous portions. There's a lovely room for drinks and there is a lovely, relaxed feel to the place. The swimming pool, spa and sauna was lovely, one of the best we've had included in the price of the room. The area around the hotel isn't the best (but not much they can do about that), it's a short walk to the beach and there are some nice restaurants and a great shopping centre within walking distance. Would definitely stay again.

"Birthday weekend"

User 22/08/2017

We return to this hotel every year. On booking in the receptionist couldn't have been more helpful. We were early but were able to book in and leave our luggage and went off shopping. The room was clean and tidy. The facilities are great. I had a pedicure which I would recommend and we used the pool each morning before breakfast. The buffet breakfast was fresh and tasty. There was a jazz duet on the Saturday evening which was really good. Had a great stay. Only a few things I would add to improve - Balcony could do with a table to go with the two chairs. Bed wasn't that comfortable as we both felt like were going to fall off each side. The Steam room lights only had one working. These are just minor things as the whole stay was great and we will be back next year.

"Very disappointing"

User 21/08/2017

Our 3rd experience of a Great Western. All disappointing. Expectation was high given the room rate but failed to deliver. Room noise was bad, woken before 6am on first morning as we were feet from the kitchen, bins and delivery area. Next room was noisy due to breakfast prep and noise of extractor fan and shower from next room and doors slamming constantly. Miserable waitress at breakfast Considered as non resident and charged accordingly for breakfast due to us not specifying at booking!!

"Anniversary stay"

Rose660xford, Oxford, United Kingdom 20/08/2017

Just returned from a two night stay for our wedding anniversary. Our room was on the third floor with a small balcony. The room was really nice, the bed was clean and comfortable. The bathroom was clean but only had a shower, not a problem for us but others might prefer a bath. We found all staff to be really friendly throughout the hotel. The pool area was really nice and relaxing and the pool is a good size. It's a 5-10 minute walk to the beach front or town centre . There was jazz on Friday evening which was great to listen to whilst having pre-dinner drinks. We didn't eat at the hotel as had already booked elsewhere so can't comment on evening meals. Breakfast however was really good with a wide range of items available and we were able to sit outside as the weather was good which was nice.

"Lovely hotel very well situated near beach front"

TwigletRoo, Hereford, United Kingdom 18/08/2017

Excellent hotel. Clean, friendly & professional. Well situated. Would use again if need arises. Blakes restaurant was nice in evening. Food was superb & staff very helpful friendly & professional. My mum & I were made to feel very welcome by all staff we encountered & nothing was too much trouble. Check in & out was efficient & easy. Would recommend

"Great Hotel!"

sapphire5, staffordshire moorlands 18/08/2017

We stayed for 3 nights and enjoyed our stay. The food is great (so top marks to the chefs). All the staff were very friendly. We went in the spa pool which is a good size. This hotel is not far from the beach about 10mins walk.The hotel was very clean we have been the last 2 years and will definatley go again next year!

"Mr Alan barry"

User 17/08/2017

Hello will we visit this hotel for 16 August for my wife's birthday and the staff was brilliant ever so helpful the day staff and the night staff apart from one night staff which told us lies he told us that he lost the key to the bar then it was white mastic a white from bar only to find out in the morning he accused us of been drunk so it wouldn't service and as we arrived late we was faced with this person that lied about we been drunk and also told us to go somewhere else for a drink which spoil the holiday but the following day everyone was really helpful really good friendly staff we had a meal in the restaurant which was a very nice meal and very helpful rooms with beautiful could've been better but clean and tidy yeah anything that Lucy is this hotel down is there is no communication between staff to staff that I can see is the night porter accused us of been drunk I don't think you should be in this job as he was telling lies

"And relax!"

User 17/08/2017

Spent two nights here for a girlie escape and it was fantastic! The location is just perfect, five minute walk to the shops and five minutes to the beach in the opposite direction. The staff could not have been more helpful, the hotel was impeccably clean. Lovely breakfast and the bar menu was great ... we both had the praline creme brûlée with pistachio ice cream for dessert and it was fabulous!!! Highly recommend this hotel!

"Short weekend break"

john j, oxford 16/08/2017

Just came back from 2 nights at The Connaught Hotel,with myself and wife. Hadn't been to Bournemouth for years so I chose this hotel...mainly because it had a balcony, as we both smoke. The hotel itself was quite impressive inside. About 10min to shops and the same to beach. Very expensive at this time of year, same as all the others...£365 for 2 nights with breakfast. Other hotels go up to £600 for 2 nights and no food.You can understand why people go to Spain for a short break. Breakfast ok, English and continental, though not help yourself with English breakfast. Use of indoor pool and fitness room which I can't comment on as we did not use. Beds comfortable, room clean..would probably come back at a different time of year.

"A few days away in bournemouth"

Tony P, Swanley, United Kingdom 16/08/2017

This Hotel is a lovely hotel with an amazing spa. We stayed in the Lodge and the rooms were clean and comfortable the shower was amazing. The restaurant and bar area were warm and welcoming with a good outlook. The menu was a little limited but the food that we had there was of a high standard and good value. The only downside was that the bar shut at 11pm which in our view in high season this was a little early.

"Another excellent stay"

Robert T, Bedford, United Kingdom 10/08/2017

I stay at the Connaught at least once a year and it never fails to please. As I booked late I was in the lodge just behind the main hotel. I had a good comfortable room with a good bed and spotless bathroom. Breakfast in Blakes restaurant had a good choice of dishes and the staff were friendly and most efficient. the reception staff are also welcoming and helpful. The two gyms are very well equipped and I made use of rhe sauna and the swimming pool. I do like the hotel's location. it is a short walk into the town centre and also to the beach. There is a comfortable lounge in which to read with a gin and tonic from the bar in the evening and on arrival I had some sandwiches and a drink from the bar. The hotel is smart and well appointed. I recommend the Connaught strongly and I look forward to my next visit.

"We enjoyed our stay here and can say the staff were the best we had in a hotel for a long time very professional."

diethelmc, Hastings, United Kingdom 10/08/2017

Lovely hotel clean and well attended excellent food, very good service and reasonable prices. we will go again. I loved the professional and friendly way of the staff, efficient and nothing was to much.

"Good Hotel"

User 09/08/2017

Good hotel, quite and in a good location rooms were clean and spacious staff friendly and so was the breakfast. best o have parking reserved or could be a issue. very close to the beech . Not a great selection of food at the restaurant... shower could be a bit powerful For what the price was it could have been a bit better. They do not supply children bed which was a bit strange


Kathryn W, Nottingham, United Kingdom 04/08/2017

We spent a week at the Connaught Hotel which I had chosen because it had a swimming pool and ratings were good. It didn't disappoint. The welcome that we received was very friendly and helpful, and similarly by all the staff throughout the hotel for the duration of our stay. Breakfast was an especially enjoyable experience staff were lovely and the food excellent. The room was cleaned to a very high standard every day, the swimming pool and changing facilities were great and three evenings we stayed in for an evening meal which was top-notch. Overall, it was perfect, despite the dreary weather!

"Great staff, great hotel."

rgj1, kent 04/08/2017

We enjoyed our stay here and can say the staff were the best I've ever had at any hotel I've stayed at in the past. Well done staff! the breakfast was excellent although would recommend getting there before 9am as can get busy. We were always there about 8.30am and the place was mostly empty. The restaurant manager was great and always asked how everything was and was very friendly and very professional. The thing we liked was they brought you out fresh toast to your table and none of those horrible toast machines. The spa was excellent although the only small point that was not so good was the lockers in the changing room only took the old pound coins so take some with you and if that's all I have to moan about then it shows you how nice it is here. Didn't have any evening meals here as eat out but the food we saw looked good. Take no notice of the moaners who put in bad reviews as from what I could see was that most of the problems they had they brought on themselves!

"Great stay "

User 26/07/2017

Lovely hotel Friendly staff Ample parking Very good food with fast service Comfortable room Ideally located to town, about 5 minutes down hill Good pool facilities available to use, decent size with good sauna


daftruck, Wokingham, United Kingdom 26/07/2017

Spent 5 nights at this hotel where the staff were very polite and friendly. We stayed in a superior room with a luxury bathroom, and whilst the bed was very comfortable and large, this was not the case in the bathroom.Lack of space around toilet area, cracked tiles, and had no feel of luxury about it at all. Bed linen changed on first night, and that was it. Room was clean at eye level, but no so in other areas, cobwebs under coffee table, top of skirting etc, all clearly visible. Not enough storage space for a 5 night stay, even extra pillows and quilt stored on top of wardrobe, which on moving pillows a lot of dust followed. Lobby area and breakfast room very clean. Breakfast was fine with very good service. But a bit expensive if you paid full price. Leisure club very good in all respects. Be aware that there are more rooms than car parking spaces, and parking is at a premium in local roads. Overall a plesant experience, but over priced. Stayed in many 3 star hotels which were just as good if not better, and more sensible priced.

"Very comfortable, a country house hotel by the sea"

simon p, redditch 26/07/2017

Very nice hotel. Recently refurbished, looks good, attentive service from helpful staff. Comfy rooms. Nice pool. Very good full breakfast and we enjoyed an excellent dinner one night. Noise at night from courtyard but it stopped at 11.00 so I slept well. Good location for the convention centre and decent free parking available

"Weekend stay"

Dedicatedshazzie2, Cheshunt, United Kingdom 24/07/2017

Comfortable, clean hotel with excellent service and very friendly staff. Good quality breakfast and lovely public areas. More suited to couples or families with older children as children not allowed in the pool between 12:00 and 18:00 hours.

"Connaught Lodge needs a face lift"

anneaskey, Chester, United Kingdom 22/07/2017

Hotel situated on a street with a few dodgy looking lodging houses. Noted people who looked like either they were homeless or maybe had a drink problem sitting on the steps of properties opposite Connaught Lodge. The lodge had a skip full of rubbish at the entrance during our stay. The car park is poorly laid out and difficult to park in. The key card for the room is unreliable. The general areas are shabby. The lift is tiny and a little scary, the stairs are very steep and when you are on the third floor and the key fails it can be most annoying!! The rooms are ok, the bathroom is nicely furnished although the sink is tiny. The wall plug sockets were not properly secured to the wall. The fans in the room were full of debris which fell onto the floor when in use. There is no air conditioning and when we stayed it was very hot. The Best Western Hitel with which the Connaught Lodge is twinned is much better furnished although I did not see a room. The staff were very pleasant and obliging, breakfast was excellent. The leisure facilities are good.

"Wish I was there for longer "

Simon S, Midhurst 20/07/2017

Chose to stay here recently for the sadly cancelled blink182 gig however dispite the obvious disappointment the hotel was fantastic very comfy clean room and the facilities in the hotel are outstanding. If I go back to Bournemouth I'll be looking to book here again.

"Super hotel"

AintreeRacegoers, Worcester 20/07/2017

Our first visit to Bournemouth for some years and our first stay at the Connaught. We were very impressed with everything about the hotel: cleanliness, accommodation, food and efficient and friendly staff. Unfortunately on the second day of our holiday my wife broke her ankle in Bournemouth town centre which entailed a lengthy visit to Poole A&E.On our return to the hotel at 11:00 pm we received a very sympathetic welcome from the duty manager (Elkin?) following a difficult few hours..Right away he organised food and drink for us as we had not eaten for some time. Although this was not the kind of trip we planned (our intended 3 day break became a 2 day break) we are planning to return to this excellent hotel and have no hesitation in recommending it.

"Nice weekend stay"

UK-Susan-H, St. Albans, United Kingdom 18/07/2017

Very nice staff, excellent breakfast, decent pool and whirlpool, walk to beach and town easily. Bar with pleasant garden nice in the summer. Cons - car parking tight, executive room not worth the extra cost.

"Great for a weekend away"

CandD2003, Chichester, United Kingdom 18/07/2017

Lovely hotel for a weekend trip to Bournemouth - beautiful pool! Very convenient position, good breakfast and bar menu. Jazz on Friday and Saturday in the bar. Comfortable bedroom, spacious shower room but sadly no fridge and car parking is a little tight.

"Favourite hotel"

Patrick E, Brixham, United Kingdom 17/07/2017

Second visit, reluctantly gave 3 stars last time as I knew it could easily be a 5 so it didn't stop me rebooking. WONDERFUL visit. Perfectly sized hotel, neither too big you lost nor so small you feel watched. Room was excellent, food amazing, pool/spa very good and service exceptional. One of my favourite hotels.

"Relaxing visit"

K J, Wiltshire, United Kingdom 14/07/2017

Had an great two day break in Bournemouth. We booked the hotel direct and saved money as the staff explained what packages were available so I also booked a spa day for my wife and wine in the room. Upon checking in we were upgraded to a better room and there was a nice card along with a completely drink voucher. The weather turned bad so we made use of the excellent facilities in the health centre and relaxed away a couple of hours Breakfast was great a brilliant selection of fresh fruits and the full cooked was also good quality products. We ate lunch and that was fantastic if you're hungry have a cream tea the couple next to us did and it looked brilliant (they even gave them a doggie bag for the cake they couldn't finish) All in all we had a brilliant couple of days and I would definitely recommend this hotel

"Confidently comfortable."

Stewart F, Huddersfield, United Kingdom 13/07/2017

The superior room was extremely clean and adequately spacious, and the food very well prepared. Outdoor areas available in good weather for dining/drinks. Good location, only 12 minutes walk to town centre, or 4 minutes to sea front. Close to bus route to Poole. Staff always friendly and helpful.

"Relaxed stay in comfortable surroundings. "

Pubbieguy, Lavenham, United Kingdom 12/07/2017

Stayed for three nights and enjoyed it. Hotel is well appointed with choice of lounges, restaurants and outside terraces. Near to sea front but not with sea views. Very friendly and helpful staff. Ate in the brasserie twice which has an added choice of menu selections from the more formal fine dining 'Blakes' restaurant. Enjoyed the duck breast from the latter's menu which was succulent and tender with well judged vegetable accompaniments. The chef's dessert selection to share is outstanding; more than enough for two with with warm chocolate brownie, creme brûlée and mango mousse. Breakfast is well organised with good choice of the usual fare. Toast is delivered along with tea and coffee and there are cooked to order extras such as smoked haddock and kippers. All in all a good hotel. Rooms not huge but do have air conditioning. Had we wanted to use the spa then dressing gowns would have been a welcome addition to room facilities. Parking a bit limited but reception staff very willing to help.

"Lovely Stay at this great Hotel"

busyaccountant, Southampton, United Kingdom 12/07/2017

Spent 4 nights her during the hot spell. Very pleased our room had air conditioning made the stay even more enjoyable. Great staff really make this place what it is. The public areas are well maintained - no air con yet!. Breakfast buffet style but OK

"Another good stay."

JoyceFamilyRobinson, Lechlade, United Kingdom 12/07/2017

Stayed at the Connaught twice before and we were lucky with a room with Air conditioning this time although the trade off was a very small bathroom (room 48 Executive room.) Facilities are good and the cleanliness of the hotel in general is superb. Service and food to a good standard and although we did have a couple of issues they were dealt with quickly and professionally. They do need to think about upgrading the decor of the rooms very 90's style and put in Air conditioning as rooms are stifling hot and the changing rooms around the pool area. Love the fact they have parking with exec rooms makes life so much easier. I will be returning.

"Book else where"

User 05/07/2017

Booked a 2 night stay for my partners 30th birthday... parking was an issue, managed to persuade the receptionist to let us have a private spot which was lovely of her after driving 4 hours. We paid £310 for a standard room inc breakfast. Room was very small, bathroom was smaller... had to move the bathroom bin out just to access the bath. Air con didn't work... luckily there was a fan. Was woken up my the kitchen staff every morning as kitchen was adjacent to our room. First day a breakfast, went to refill our drinks and our full plates of breakfast and pots of tea were cleared before we got back- literally 40 seconds! Felt like they wanted to rush us out. Ended up having breakfast down the road ... no apologies for that. 2nd night my pj's were found shoved at the back of the bed on the floor. Went crazy looking for them... alerted staff ... said our staff don't tough anything. Overall over priced, over dated... European staff, not great English ... managers response to my unhappy stay was that he will upgrade me ... hmmm don't think I'll drive back 4 hours to this hotel. Oh and please do tell your maids not to scrap outside in the corridor in the early hours.

"Quality stay on the south coast"

keithlwilliams, Wrexham 04/07/2017

As a frequent traveller both in this country and abroad, it was a pleasure to stay at the Connaught Hotel. The level of service was of the highest standard, from front of house to the bar staff and restaurant staff, it was refreshing to be greeted with a smile and a polite manner. All areas of the hotel are of the highest standard and coupled with professional staff our stay was memorable. If in the area again I would not hesitate in making a reservation at this hotel Great hotel in a lovely area.

"Good but not perfect"

TopCats, Gateshead, United Kingdom 04/07/2017

Stayed here 4 nights whilst visiting relatives in the town. We booked a standard double and chose the hotel as we had stayed in the lodge on a previous occasion. Rooms in the main hotel are considerably smaller than in the lodge and command a higher price. The convenience of being in the main building did not represent value for the premium price. The room was very warm and although the air con worked it was a bit over efficient and noisy to use throughout the night. Generally the hotel is good, with very efficient, attentive and friendly staff. Food is very good too though we only had breakfast. Parking was generally ok but allocated spaces are blocked for exec rooms so can reduce available space. On the one occasion we had a problem parking the concierge unlocked one of those spaces for us so we didn't go without a parking space. We enjoyed our stay and would be happy to recommend.

"Lovely staff, hotel very over priced"

Giftfairy, Yateley, United Kingdom 03/07/2017

We stayed this weekend. We were so disappointed with the room. It was very basic with hardly any facilities. The room was very tired looking and in need of updating. The stairs had not been cleaned in days and the carpet was thread bare. The staff though were very helpful. Breakfast was good.

"Great Hotel but the Lodge is a bit too noisy"

ericgilltoastmaster, Melksham, United Kingdom 03/07/2017

The Connaught Hotel is without doubt a lovely hotel and had we stayed there instead of the Connaught Lodge I would given 5 stars. The Lodge is clean and tidy and there are no complaints there - it's the noise! The rooms are big and echoey and you can hear everything that happens in the next room - and I mean everything! With regard to the hotel the food is excellent and the service - though a trifle slow - is worth waiting for. I can recommend 'Blakes' and by the amount of guests frequenting the restaurant so could others. Bournemouth is a lovely, safe UK place to visit and although the weather closed in on us later in the week there is a retail paradise of great shops to compensate .

"Good night"

abcoldgit, Warwickshire 28/06/2017

A one night stay which was pleasing. The room was well equipped, clean and the bed comfortable. We had an evening meal in the bistro which was tasty and well presented. An early morning departure meant we were unable to try the breakfast. The only criticism would be that in a 4*+ hotel we would expect a fridge in the room. On a hot night, the ability to have a cooled drink would have been a bonus

"Nice hotel poor service in Restaurant"

K6270KLivans, welling kent, United Kingdom 26/06/2017

we ate in Blakes Restaurant on two evening,thee food was exellent, but the service was not very good not very attentive, they made apologies about the delay but the where busy in the other restaurant and also with a coach party, which was not our concern, suggest they employ more staff when they are busy, rather disappointing

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Livans and apology for the delay in service for your meals. All of our meals are cooked fresh to order and does take time to prepare and serve and as you say we were very busy on the nights you dined which caused delays. I hope you choose to stay with us again some time in the future and give Blakes another chance, I am sure you wont be disappointed on your return visit. Best wishes, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Short Break"

User 22/06/2017

After having stayed elsewhere in Bournemouth we arrived at The Connaught and received a very warm welcome. As we arrived earlier than expected the receptionist said that she would ring us as soon as housekeeping had prepared our room. Great location for both the beach and the town. My wife booked and had a manicure at he spa which was excellent. Lovely room. Large bed. All very clean. Lovely bathroom with shower gel / shampoo Hand wash and Hand and body lotion . Lovely large fluffy towels. Breakfast was exceptional. Sat outside in the restaurant courtyard. I hadn the Full English and my wife had the Smoked Haddock one morning and smoked salmon with poached eggs the second. Both had a supplement attached.but worth every penny. Staff throughout our stay were exemplary. Nothing was too much trouble.

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Karen, I am pleased to hear that you enjoyed your stay overall and hope we have we have the pleasure of welcoming you back soon. Best wishes, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Disgusted! "

User 21/06/2017

Enjoyed up to when we where told by staff we had lied about our booking. We explained we called there reception staff after booking on line and was told it's absolutely fine to have our one year old child in a travel cot in our room . When trying to use the swimming facilities we where told children can't use the swimming faculties between certain times. (Which is fine) but then told you didn't mention about your child staying in the room with you. (That's after we all checked in with our one year old a pram and travel cot in tow) you can't stay in that room with a child and was basically told to leave. I found the way we were dealt with disgusting and ruined our time away. The reception staff certainly need to go on a customer service training course and maybe a trip to vision express if they can't see a child and travel cot passing there reception desk. I certainly will never use this hotel again

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review Private1981. We have a limited number of rooms which can accommodate children and unfortunately yours wasn't one of them - I believe that you booked via Best Western, not direct with the hotel, so if you had a conversation with them they wouldn't necessarily know the full details of each of our rooms, I apologise if they gave you the wrong information. Our reception manager gave you a full refund when you asked to leave and also offered to help you find alternative accommodation. Best wishes, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

"Good Best Western"

DavidBurgess404, Peterborough, United Kingdom 20/06/2017

We only stayed for one night and was very pleasant as the weather was good we ate outside food portions good and cooked nice we had a balcony room with aircon which was good hotel very clean and staff very polite

BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this review
Thank you for your review David, I am pleased to hear that you enjoyed your stay overall and hope we have we have the pleasure of welcoming you back soon. Best wishes, Simon Hartwell General Manager Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.


LeapyLee, London England 19/06/2017

Booked in for 2 nights little unsure of what to expect but the stay far exceeded our expectations. We ate in both restaurants and the second night we were lucky enough to eat outside the food in both was very very good. Both mornings tables were laid outside for breakfast so we took full advantage. The staff throughout the hotel were very friendly and efficient. With the weather being so good we did not have time to use the spa etc. We will be back to The Connaught later in the year. The only downside is there is no Air Con on the second floor so our room was very hot even though there was a fan in the room.

"Return after many years"

Barbara B, Maidenhead, United Kingdom 17/06/2017

We decided to have a last minute break at this hotel as the weather looked good and it had been at least twenty years since our last stay! The hotel was always good and continues to be so. Obviously updated and very friendly staff who were very obliging and upgraded us on arrival to the Tulip Suite. Thank you very much. Having an allocated car parking space is certainly a bonus as the parking has always been a bit hit and miss. Everywhere is spotless,modern and comfortable. The food in the Brasserie was very good, hot and plenty of it. The staff again very friendly and professional. We shall certainly be returning. Well recommended.

"Very comfortable stay in this lovely hotel"

Mumsnetter, Surrey 12/06/2017

Had a fab room - top floor of the main hotel with balcony overlooking the courtyard dining area. Room No. 50. Staff were attentive, rooms were spotlessly clean and the breakfast was fab. Parking was easy and free too. All the ingredients for a perfect stay with good friends.

"Good hotel. Lovely meals. Friendly staff. "

User 08/06/2017

Lovely hotel. Had one of the rooms with the balcony so was nice and comfortable. Swimming pool was nice to use! Good size! And the hotel has 2 small gym, which to be honest I didn't use. Meals nice. Spent one day at the restaurant and the meal was delicious even though I had vegetable spring rolls! The tuna for starter was also excellent. The staff are very friendly. I was short of paper one day as needed to do some printing and the staff kindly gave me some. Parking good too. Thank you for a most enjoyable stay.

"Nice place"

Bravia, New Zealand 08/06/2017

Nice place to stay, with good quality decor and facilities. our room was a bit on the small side but adequate. Breakfast is great and dinner in the bistros was lovely too; basically you have access to same menu as Blakes without all the formality and stuffiness. The pool and sauna facilities are all very nice too. Parking however is a nightmare and not enough spaces.

"Costly Connaught"

Beverley L, Wigan, United Kingdom 06/06/2017

My family and I stayed here last week May 26th to June 3rd. We booked two rooms, one an executive room to accommodate my son, his wife and 10 month old daughter, and the other a superior double for my husband and myself. The cost of these rooms for seven nights bed and breakfast was an eye watering £2,364 pounds. The reason for our visit was because my daughter in law thinks that our granddaughter is too young to fly. Our rooms 33 and 29 were tired and in need of modernisation. Both rooms were very hot and even the air conditioning in the executive room was poor. There are no baby changing facilities in the hotel.Children are not allowed in the swimming pool between the hours of midday and six pm due to spa visitors. Mmmm spa day guests do not pay as much for their visit as hotel guests but get preferential treatment. Indeed spa guests are allowed to eat at the brasserie wearing robes and slippers. I do not want to eat my lunch with half dressed people. The car park is a nightmare unless you have a very small car. A car space is included when booking an executive room directly with the hotel. Be aware that the space is linked to your room number. There are repeat hotel guests who book a specific car park space rather than a specific room! The food in both restaurants is good but not outstanding and the service in both is very slow. The best meal of the day is breakfast which is excellent. All of the staff are a credit to the hotel, in particular the head waiter whom we must single out as being exceptional. We are of the opinion that the hotel must decide if it is to be a spa hotel or a family hotel. At the moment it is trying to be both.

"Xmas shopping"

BasingstokeTiggy, basingstoke 04/06/2017

What an amazing place,staff were very friendly and helpful and the food was A1. We stayed in the lodge and the rooms were very comfy and I must say had a great nights sleep even the wedding reception did not wake us. In my opinion I think the Tv should be a little bit bigger on the wall. Had a great meal in the evening whilst a saxs player played,spot on . So like you say thanks to all the staff gor a fab weekend will Deffo be back

"Night away"

User 03/06/2017

A lovely hotel , very close to everything you need in Bournemouth Everything is a short walk away Nice comfortable rooms We didn't have dinner here but the Breakfast was very good Staff all very friendly and helpful

"Good Hotel, helpful manager!"

User 30/05/2017

I am in a powered wheelchair and requested a shower on booking (online), we were phoned by the hotel immediately to check that the shower would be okay as there was a small lip into it. We had checked that the hotel was accessible for me and that it had a lift. I've now learnt to ask for the size of the lift as my chair only just fit into it!! We were able to check in early and on first glance the room (16) was good but very small. We went to The Brasserie within the hotel for a late lunch and the staff were all very nice and service was good. The food was excellent. We then went for a lovely walk and back to the room for a nap.... it was then that we realised the vent from the kitchen was right outside our window, the noise was a constant rumble as if a 747 was preparing for take off! So we requested a different room, the manager happily showed us a room (54) that was available on the third floor which was specifically for disabled customers with a large wet room style bathroom, a higher toilet with rails, and a grab rail in the shower area. This room was much bigger than room 16 and also had a balcony. And best of all no noise from the kitchen vent!! He said there was no extra charge for the upgrade. (We couldn't find a reference for this room on booking, but were told if we telephoned we could have asked and booked it, however it would have been an extra £30 per night which I resent having to pay for a disabled access room!) The room is next to the lift, which although handy for me we did hear it a few times. Also the walls to other bedrooms proved to be paper thin as we could hear every word the other guests said!! We had another lovely meal in The Brasserie that night, and breakfast in the main dining room the next day was good. Parking was tight, a few disabled bays but all very small.

"Worst meal ever ...lamb almost raw."

horace92, nottinghamshire 29/05/2017

Small air did this hotel achieve 4 stars ...?apparently have a chef.i can,t cook at all but even I could not have served a worst meal, 2 carrots ,4 pieces of broccoli some sort of potato ,the potato was cooked,but the broccoli and carrot,not,probably all al dente,as chef,s like to describe it,,!!very drab bedroom.have been in better B and B,s.wish we had not come here ..definitely will never again. like to

"On song for the weekend"

James D, London, England, United Kingdom 29/05/2017

My wife and I stayed in a small double (Room 36) which was very clean and comfortable. Other rooms were larger but I had no complaints. Glad we were not adjoining the lift. The breakfasts were first class and so was dinner on the evening we ate in Blakes Restaurant. The staff were all helpful and friendly: we had no complaints at all. Nicky runs his restaurant with a can-do attitude and I noticed that when anyone asked for something, he could sort it and was helpful. We didn't use the pool, which was quite large for a hotel, or the spa but other friends who did said it was ideal. a walk of 12 minutes to the BIC for our singing Convention was all downhill and not too far to be a problem except for non-walkers! Free parking was a bonus. I would definitely stay again.

"Great Hotel"

Julie C, Chippenham, United Kingdom 28/05/2017

We are staying for two nights and cannot fault this hotel. The staff are so warm and friendly. Check in online was a great bonus! We advised it was our anniversary and we were delighted and touched to find a lovely card and token for a complimentary glass of wine each! Location is spot on and brilliant value for money. Would recommend and would definitely stay again.

"Great hotel"

User 28/05/2017

Lovely hotel. Very clean. Staff fab and very attentive, nothing was too much trouble. Breakfast was excellent with a great choice. Perfect location for all amenities with just a short walk to beautiful sandy beach, pier, cafes, pavilion, gardens, shops . Will definitely stay here again.

"Family Mini Break to seaside"

Christine894, London, United Kingdom 25/05/2017

This hotel is about 5 minutes walk from beach. Staff very friendly and efficient, food very good but a bit expensive to have dinner there. Breakfast excellent. My room in main hotel was quiet and clean and my 3 relatives stayed in the Lodge which was spacious and quiet. Spa is very nice and I had a very good pedicure. Afternoon cream tea was lovely. We were lucky to have hot sunny weather.

"Nice Place but Unfriendly Staff"

User 24/05/2017

I went here last year, and the place was very nice looking with good qualities, but the staff were not as friendly as I'd have wished. The spa was good, and the food was great. The surroundings were pretty and nice. Not too far from the beach and parking available. Free wi-fi. Just staff need to be not so snobby - I know it's an expensive hotel but not all of us are snobby about money! I felt as if I wasn't welcomed.

"Nice Visit"

CloggA, London, United Kingdom 24/05/2017

Stayed here for two nights with my partner. On arrival we didn't like our allocated room due to being overlooked by another room. The receptionist I think her name was Natalia, was really nice about it and showed us three other rooms to choose from. We had a superior double. The room was an OK size but we felt the decor was very dated compared to the modern decoration downstairs. Our desk lamp didn't work and vanity mirror falling apart. We asked for a turn around on the second day. But all they had done is make the bed and hang our already used towls back up again. They didn't replenish the tea, coffee, milk or water. We made use of the spa which was a nice area. My only criticism was that we went down there to relax and have a casual swim but it was filled with people doing fast lane swimming. Got the feeling that the people in there wernt guests at the hotel?? Breakfast was good. A nice selection of full English and fruit/cereal and our waiter Nicky was really nice and attentive. The hotel was in a really good location. 5 min walk to the shops/restaurants and cinema and then 5 mins in the other direction your at the beach. There is a lift close to the the hotel if you don't fancy the steep climb back up.

"Pleasant short stay"

Steve H, Saint Geyrac 19/05/2017

Stayed for a couple of nights before getting the ferry to France. On arrival was a bit confusing at the entrance due signs being not quite right, ended up in the other car park & trying to enter the wrong building....was told to go through the restaurant to reception with two suitcases, all very strange. Eventually got checked in & has a pleasant stay. Ate in the restaurant on the evening & had a nice meal with good service. Next afternoon enjoyed the spa which again was good & relaxing

"Mums treat "

User 15/05/2017

Great hotel. Lovely clean room and good to have complimentary bottles of water in room. Great location for BIC, beach and town. Great choice at breakfast with very attentive staff. Would definitely return.

"Amazing spa day"

s0phiesreviews, Salisbury, United Kingdom 10/05/2017

Went for a spa day package with a party of 5 people. Everyone thoroughly enjoyed it, could spend all day in the pool, sauna and steam room while waiting for your treatment. Staff were so friendly and very knowledgeable and skilled at the treatments, made you feel very comfortable, the whole day was so relaxing. Would definitely go back again and this time would consider staying a night at the hotel.

"Spa day "

User 09/05/2017

Myself and a friend spent the day here after being given a red letter day voucher, we did top up though. From arrival to departure the service was excellent. We had a back shoulder and massage with a 2 course lunch included. The massage, by Laura, was superb. The spa facilities were good, not excellent, steam spa, sauna, jacuzzi and pool but all very clean. The lunch, I had a flaked salmon salad to start, this was delicious, the dressing was to die for. I plumped for fish and chips for the main, but what a choice, the freshest battered cod I have eaten in a long time. The only downside to the day was on departure we had to wait for staff to move vehicles so we could leave. I am sure they have extra parking nearby, so I would definitely advise checking the parking out before you arrive. I would definitely go back and intend to stay the night next time.

"Ideal mini break"

rickyanger, Swindon, United Kingdom 09/05/2017

Had a 2 night stay at the Connaught Hotel Bournemouth and was not disappointed. Booked a standard room which was very nice but next time will upgrade. The hotel is immaculate throughout with lovely areas to relax inside and outside. Really nice spa area with 2 gyms and swimming pool and sauna, really enjoyed these and were included in the price. Fantastic breakfast with a wide selection to suit all dietry needs. The hotel is ideally located in a quiet road with a 2 minute walk to the beach and a 10 minute walk to the pier and town centre. All of the staff were absolutely fantastic which really made the stay all the more enjoyable. Would definately recommend and will be returning.

"Friendly Hotel, with excellent facilities, close to the centre of Bournemouth"

bospinend, Stroud, United Kingdom 07/05/2017

We had a Standard Twin room for two nights, which was perfect for our needs and was very clean. The swimming pool and spa facilities are outstanding and you could end up spending your whole time in Bournemouth with a towel around you! You are spoiled for choice when it comes to eating - the Brasserie provides excellent informal dining and you can opt for a more formal experience in the restaurant, Blakes. Breakfasts are hearty, with plenty of choice. Above all the whole staff from Reception through to waiters and room cleaners are friendly and efficient. I will definitely be coming back.

"Lovely Hotel and Spa"

Gio B, Birmingham, United Kingdom 07/05/2017

We chose this hotel for a short break over Easter purely on the basis that it had a Spa and previous reviews were good. I must say that firstly all the staff we came across were extremely friendly and helpful. The hotel was situated a short walk from the beach and within walking distance to the Town centre. It was very clean, and even though there were a few things in the hotel that needed updating, on the whole it was a pleasant surrounding. We loved using the Spa which apart from treatments, was free to use for guests..This included ,Swimming Pool ,Sauna Steam Room and Jacuzzi. As well as these there was also a Gym but we never used this. The Breakfast was excellent with plenty of choice including the Full English. The only real negative was that the Room was very warm at night and the aircon didn't seem to work that well.

"Lovely hotel and a great weekend!"

JetSet88, United Kingdom 04/05/2017

We had a great time at the hotel, our room was clean, spacious and comfortable. The swimming pool/spa facilities were also excellent. All staff seemed very friendly, professional and keen to help if needed. The hotel was in a brilliant location for both the BIC (for a concert we were attending) and Bournemouth town centre, and we found both of these walkable distances from the hotel. We didn't eat breakfast/dinner at the hotel, but had a couple of drinks in the bar which was very stylish. Would definitely recommend and come back!

"ALL THE STAFF WERE nice pleasant and helpfull"

User 03/05/2017

we enjoyed our three night stay at the connaught all the staff were very nice and very helpful our room was clean and the hotel in all areas was kept clean and tidy . breakfast was very good, and as I have to eat gluten free there was gf cereals bread/toast and if you asked they would get you a gf sausage

"Very nice and enjoyable stay"

User 03/05/2017

We had a great time at this hotel. Very clean and nice sized rooms (standard). The spa was great and definitely worth a visit as the treatments/staff were great. The pool is a very good size and facilities are nice and new. The only main criticism I would have is that the room did not have a fridge.

"Mrs B"

999bbb123, London, United Kingdom 02/05/2017

We have just checked out of this hotel after spending only one night of our planned two night stay. The staff were exceptionally helpful and the public areas of the hotel are smart and pleasant. The room ( booked as a superior class room) appeared tired with old furniture and a large crack running down one wall. The toilet/shower room was small and quite tired but the sink tap exploded water on us when the cold was run and the showers pressure very poor. The bed linen, towels and robes smelt stale and had a heavy odour which was very unpleasant. We decided to leave after a terrible nights sleep and were refunded one nights charge and were told we were fortunate not to be charged for the full two might stay as we did not give them the required 48 hours cancellation notice. They did offer us another room after we had already packed up to go as they had originally told us they were fully booked up over this weekend. After some lengthy debate the manager made it clear that we were not entirely believed and so we felt this was a poor way to treat guests with reasonable expectations based on previously published reviews and ratings.

"Small noisy room"

minicooper2017, London, United Kingdom 01/05/2017

I saw some good reviews for this place before booking so was very disappointed. The price of the room I had the smallest double bed I've seen in a hotel. My boyfriends 6"6 so it was almost comical the both of us trying to fit in it. You could also clearly hear the conversations going on either side of our rooms (kept us awake) We were out in another wing of the hotel. To get to the swimming pool and all other facilities including the bar and restaurant you had to walk through a dingy car park. Neither of us wanted to walk outside in our swim ware so for that reason didn't even use the leisure facilities. When I asked to for a room in the main hotel they said it was an extra £80! To top it all off we realised in the morning our room didn't even include breakfast! I'm sure you can find much better places to stay for the same price. I won't be returning.

"spa break"

ianhunter1948, Stanford-Le-Hope, United Kingdom 27/04/2017

room, clean and well appointed has a small balcony number 43 teasmake flat tv with freeview channels hair dryer the usual shamp. and soap dispensers.House keeping every day .Lift to all floors.Two places to eat , Blakes and a Brassiere in our opinion the brassiere is much more relaxed Staff know there stuff would not hesitate to recommend this hotel to anyone

"Relaxing few days"

Beverley31, Durham, United Kingdom 24/04/2017

Lovely stay as always, great hotel, clean, comfortable with great staff. The breakfast is great with lots to choose and will set you up for the day. Bedroom was a great size, with a bath and shower, very clean and comfortable.

"A very pleasant stay"

TheReviewer69, Nottingham, United Kingdom 24/04/2017

Our favourite place to stay in Bournemouth within close walking distance to West Cliff and town centre. Excellent facilities including health spa and great food in both the Brasserie and the popular Blakes restaurant.

"Disappointing experience"

Kev G G, Exeter, United Kingdom 22/04/2017

First visit to Bournmouth and based upon the good reviews of this hotel on trip advisor, decided to book a room for a trip to the BIC on Friday. Due to late booking, there was not a lot of availability so had to settle for a standard double. I can only assume that the room was/is a single as there was very little room and despite the high ceilings somewhat claustrophobic. I have stayed in larger single rooms. Bathroom small due to the arrangement and needs updating. We decided to eat in the brasserie which we were then informed was was not open due to a function later, but were directed into a small curtained off section of the hotels Blakes Restaurant,which we became aware was acting as the brasserie for the evening. The brasserie experience was a bit surreal and reminded me of Faulty Towers. bit randon, disorganised and painfully slow service despite on our arrival there was only one other couple seated. However the food was better than the venue. Onour return to the hotel later in the evening we decided on a night cap in the bar but with the function in full swing and a very enthusiatic quizmaster on a PA system we decided to retire to bed. Unfortunately our room overlooked the function room so were unable to get to sleep as the quiz continued. Made worse by needing to open the bedroom window as we decided being droned out by the quizmaster was a better option than suffocation. At least we are much better equipped if we decide to enter a pub quiz in the future. On a plus note, staff very friendly in particular the senior waiter who could not be more attentive at breakfast. Attending another event in September at the BIC but will most definately plan ahead and chose an alterntive hotel.


Adrian C, Coventry, United Kingdom 21/04/2017

The staff were very friendly and courteous. The cleanliness of the hotel was excellent as was the standard and presentation of the food. I can highly recommend this hotel. Our room was large with a high ceiling but very well presented. The bed was a super king and the bed was comfortable and the bedding was immaculate. The bathroom was also very clean and well presented. The breakfast was superb. The choice was endless and the staff were smiling and helpful. I would like to stay again in this hotel in the future.


Alan C, High Wycombe, United Kingdom 20/04/2017

We stayed for three nights. The staff were extremely friendly and helpful. The rooms were ok and clean but the shower a little small and quite a high step in on ours. The spa was good. Breakfast had a good selection to choose from. Would stay again.

"Spa Day"

nattynooDorset, dorset 18/04/2017

Can't wait to go back and treat myself to another Spa Day! Absolutely fantastic from start to finish. Lovely hotel - very clean and modern with extremely helpful staff. The spa facilities are great and my massage was unbelievably good. Next was lunch - 2 courses and a glass of Prosecco included. My tuna steak salad nicoise deserves 10/10 as does my fruit salad and icecream for dessert. Relaxed with a coffee in the lounge afterwards to finish off a perfect few hours. Thank you Connaught Hotel!

"First class hotel"

983Clare992, Basingstoke, United Kingdom 14/04/2017

What a fantastic hotel this is. I have never stayed anywhere where all the staff were so welcoming, polite and helpful. The hotel was spotless and beautifully decorated. The swimming pool was beautiful and a decent size. Parking was no problem. The staff went out of their way to provide me with gluten free options for breakfast which we had in the garden in the sun. My only gripe was the room was quite stuffy....air conditioning would probability be beneficial. Otherwise a wonderful and relaxing stay. We will definitely return.

"Great Stay, Great Room"

A_Traveller007, Sandhurst, Berkshire 14/04/2017

Stayed in the Connaught for two nights, booked the Orchid Suite direct with the hotel, so were assured a free parking space at all times. The Orchid Suite was absolutely lovely, with two sitting areas an wonderful bathroom with both bath and separate shower, plus the all important king size very comfortable bed. The chambermaid did the most thorough job of cleaning the room, and as well as having the usual facilities for making tea, there was also a nespresso machine. We stayed on bed and breakfast basis and the breakfast were great. We were also pleasantly surprised that the drinks in the bar were very reasonably priced. Would certainly use this hotel again.

"Blue Water Spa & Leisure Day..."