Room 1
Room 2
Room 3
Promotion code

Best Western Chilworth Manor Hotel, Southampton

Chilworth, SO16 7PT, Southampton, Great Britain - See on a map
Best Western Chilworth Manor Hotel - chilworth manor grounds and hotel The Best Western Chilworth Manor Hotel is ideally located in the center of Southampton. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Best Western Chilworth Manor Hotel is ideally situated just four miles from Southampton, amongst 12 acres of beautifully landscaped grounds. Just a couple of miles from the New Forest National Park, this wonderful retreat offers idyllic surroundings, yet its within easy reach of the city centre and major motorway links. This charming Edwardian Manor House is a wonderful place to stay in Southampton and offers excellent accommodation not to mention a state-of-the-art health club and spa. Its traditional character makes it the perfect choice for a romantic getaway. Alternatively, if you're staying with your family, there are some inspiring attractions nearby that the children will love. When you're in the mood for some serious shopping, you can also visit the West Quay retail centre, which is only a short drive from the hotel. For guests here on business, its fantastic location makes it easily accessible by road, rail, air and even sea with Southampton Cruise Terminal, as well as its International Airport mere minutes away. That's why the Best Western Chilworth Manor Hotel is also a popular venue in Southampton for conferences, with spacious and varied facilities available for hire. For the best of both worlds all the transport and entertainment advantages of a big city combined with National Park countryside - the Best Western Chilworth Manor Hotel takes some beating.

Best Western

Chilworth Manor Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 2294 guest reviews
NOTE ISSUED
Excellent
817
Very Good
707
Average
410
Poor
208
Terrible
152
REFER TO NOTICE
Business Business
321
Couples Couples
1000
Family Family
367
Friends getaway Friends getaway
226
Solo travel Solo travel
52
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Lovely hotel in beautiful grounds"

5
Caroline A, Waltham Abbey, United Kingdom 24/05/2022

A beautiful hotel set in stunning grounds. Rooms were very clean, light & airy. The food at breakfast & dinner was excellent & all the staff very friendly & professional. Would definitely recommend as the perfect place to explore the New Forest & surrounding areas.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Caroline Thank you for your kind comments much apricated. Enjoy your day further. Kind Regards Nigel Easterbrook-GM

"Fabulous Retreat"

5
TracJHS, London, United Kingdom 18/05/2022

I brought a group of 14 people to the Hotel for a weekend Retreat. The staff were friendly and helpful. The grounds, absolutely beautiful. Meals in the restaurant, excellent. Rooms, clean and well attended. All in all, it was a relaxing stay with the added bonus of great leisure facilities.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good day Thank you for your kind comments which i will pass on to the team. Enjoy your day further. Kind Regards Nigel Easterbrook-GM

"Chaotic and rude"

1
User 16/05/2022

The rooms and food are all OK (though the place is shabby, with many broken fittings, and wood-appearance decorations actually made of plastic), and the gardens are beautiful (though there's a sign warning about poisonous snakes (adders)). But the reception staff are chaotic and terribly rude (restaurant and housekeeping are very pleasant).

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Andy Thank you for your comments that are noted . The sign you refer to is in the conservation area that is not under our control. Enjoy your day further. Kind Regards Nigel Easterbrook-GM

"Two star hotel at best- A terrible experience"

1
User 10/05/2022

I would not recommend this hotel for a whole host of reasons. Here's some of them: Disrupted Sleep -We were given room 316 overlooking the courtyard and event room where a wedding was being held. There was a letter in the room explaining that loud music would continue until 1 am. Due to this we asked to be moved to a different room. This was declined by reception. We had a poor night's sleep because of the noise disruption as it was loud even with the window shut. Dirty Room: - The chair in our room was dirty and stained. - The main light switch was dirty and obviously has not been cleaned for some time - Poor curtains that were not adequate to prevent sunlight entering the room (This prevented us from sleeping in to catch up on sleep lost due to disruption caused by the loud music from the event) - Overall the room was shabby and dated. What I would expect from a 2 star hotel and not worth the £150 the overnight stay cost my wife and I. Restaurant: - We were given no choice on when we should dine. We were asked to eat at 20:00 which was later than we would have liked. - Limited menu choices- We feel there should be more choice. - Many mis-spellings on the menu- Pea Pure instead of Pea Puree is one example I recall. -The second bottle of wine we ordered arrived too late for us to enjoy it with our main course. This was not removed from our final bill until we questioned it. - After finishing our meal we were told we could not have coffee as the machine had been switched off. We were offered instant coffee instead which is not the fine dining experience we were expecting. Before I posted this review I made a formal complaint and received a 'template' reply very much like the ones provided on the negative reviews here. One sentence really made me laugh: 'I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.' The likelihood of us wasting money on giving them a second chance is nil.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Chris Thank you for your comments that are also with Best Western and Secret Escapes . We will again review all you comments and email you directly with our findings. Kind Regards Nigel Easterbrook-GM

"Unrelaxing dissatisfied stay"

3
peter v, Dorset, United Kingdom 03/05/2022

Nothing as we expected, due to consecutive weddings, where we were not made aware of. Hard to sit and talk, relax, in or out of the hotel. Hard to be served at the bar for long periods. Apart from the manager and the barman, on the Sunday evening. It was easier to go out.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Peter Thank you or your comments and they are noted. Enjoy your day further. Kind Regards Nigel Easterbrook

"Beautiful Hotel in Lovely Setting"

5
Bob E, North Wales 01/05/2022

We stayed for one night on a bed, breakfast and evening meal package deal booked through Secret Escapes. The room was very comfortable with everything we needed. The evening meal was excellent and breakfast was also very good with plenty of choice. There is plenty of parking at this hotel and it is very convenient for the City.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Bob Thank you for your kind comments much apricated. Enjoy your day further. Kind Regards Nigel Easterbrook-GM

"overwhelming attitude"

1
User 29/04/2022

This place is a disgrace! The attitude from all staff is palpable. If you go to Paulton park, stay well clear of this place. You cant get snacks past 5, no room service, staff are horrid. stay clear and stay elsewhere

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good day Thank you for your comments and i believe your impression of the hotel is unfair but that is your opinion. If you could talk to me directly would like to discuss further . Enjoy your day further. Kind Regards Nigel Easterbrook-GM

"Lovely setting"

3
Afelstedian, Felsted 24/04/2022

Lovely grounds and setting with plenty of parking. Had a breakfast and dinner package. The dinner wasn't bad, breakfast was average. The bar is expensive and they did not stock everything, such as Aperol. We had upgraded our room and were disappointed that it was so small, particularly the bathroom and overlooked a staff car park and the bins at the back of the hotel, in the main building. We were woken early every day of our stay by staff arriving for their shifts, one on a motor bike. We were on the top floor up several flights of stair and there was no lift or porter to help with the cases. We stayed for 3 nights and were tired by the end of our stay. It was very difficult to get our suitcases up the stairs and down again and every time we needed to go to the room we had to brace ourselves for the climb. I would definitely request and alternative room if I stayed again. I think we must have had one of the worst rooms in the hotel. A more elderly couple we spoke to had to leave their cases on the ground floor as they could not get them up to their room and no help was on hand. They really need to invest in a lift, at least for the luggage. Some staff were helpful and others a little uncooperative. Having said that I would stay again in a different room!

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good Day Thank you for your comments which are noted. Huge apologies for any inconvenience caused. Enjoy your day further . Kind Regards Nigel Easterbrook-GM

"Convenient but disappointed"

3
User 22/04/2022

This hotel is a convenient location for peppa pig world and the breakfast was lovely. However no room service as advertised ordered just eat for dinner. Poor night sleep as rooms not sound proof. Showers need updating

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good Day Thank you for your comments and they are noted . Enjoy your day further. Kind Regards Nigel Easterbrook-GM

"NO ROOM SERVICE - Pretty standard but less than I expected"

3
Stuart F, London, United Kingdom 22/04/2022

Stunning setting and attractive bar, lounge and meal area. After that the hotel is a little tired. A family of 3 with a two year old we were sent to the far end of the east wing (bit of a journey but easy to to find). Lift is slow but got there in the end. Room is dated and the shower has no pressure and cuts out here and there. I asked at reception if there is room service as no sign or menu in room. I was advised ‘no unfortunately not', I was offered alternative options ie just eat and local restaurants but when the website states that it has 24hr room service this was a massive let down in terms of expectation, wasn't even offered to dine in the on site restaurant. Slept well and bed was comfortable. Breakfast was as expected, food was fresh and tasty. I did not get served the tea I was promised but not bothered as one can help themselves to the juice and water. All in all an average experience and would stay again. Probably go for a meal before attending though.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Stuart Thank you for your comments and they are noted . Apologies for letting you down with Room service but for operational reasons it is currently unavailable. Enjoy your day further . Kind Regards Nigel Easterbrook-GM

"Chill at Chilworth"

5
CherryCardiff, Cardiff 20/04/2022

Had a great 2 night stay on dinner b and b at the Chilworth. Dinner both nights was great with plenty of choice. Room was very clean and comfortable. The Club is worth a visit with a great sized pool. Would recommend this hotel. Staff were all very friendly and polite.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Cherry Thank you for your kind comments. Enjoy your day further . Kind Regards Nigel Easterbrook-GM

"Disappointing Afternoon Tea"

2
BlueRuby67, Southampton, United Kingdom 20/04/2022

Had family visiting from Australia and decided to treat them to afternoon tea at relatively short notice and this was the only place which had availability. I now know the reason for this. Firstly, I booked for five people and on arrival was told that they had me down as a booking for two, so I showed them my booking confirmation and we were asked to take a seat in the bar being told ‘I'm sure we can sort this out'. When we were called through, there was only one other table occupied. Eventually the food was brought out. Disappointing. There was nothing special about it and the cheese in one of the sandwiches was like cardboard which I brought to the attention of the restaurant supervisor and was told ‘well it will have come straight out of the packet so I don't know how it got like that'! It got like that because someone didn't seal said packet correctly before storing it! The scones were fresh and warm, with plenty of cream, strawberry jam and blackcurrant jam but the sandwiches must have been left out too long as the bread was just starting to turn crispy on the edges! The cakes were awful - the website advertises ‘a rang of delicate pastries' but we had soggy cheesecake - we all took one bite and left the rest - claggy carrot cake and chocolate cake. There were inconsistencies - we had two afternoons tea racks on our table, one was garnished with pea shoots and physalis, the other had no garnish and I noticed that the other party in the restaurant had different cakes1 They were offered a doggy bag to take home their left overs but we weren't offered this - not that I'd have accepted. There was no atmosphere in the restaurant, I was embarrassed to have taken my family here and assured them that this was not a true representation of afternoon tea and will take them to Lime Wood or Har Bar next time they come to England. To top off our disappointing experience, the litter in the car park was awful!

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good day Thank you for your comments and your points are noted . Huge apologies for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements . Please email directly so as i may follow up further. Enjoy your day further . Kind Regards Nigel Easterbrook -GM gm@chilworth-manor.co.uk

"Disappointing stay, 3 days 2 nights"

2
User 18/04/2022

So as a family of 3 with the little one being just over 4, we decided to try and find somewhere that was a bit more appealing than the average hotel chain in the area. We found this hotel, and whilst like others have said, the outside and surrounding area was lovely as were lucky with the weather, the inside of the hotel left us feeling disappointed. Day 1, we arrived to find the door key not working so had to walk back to reception which was on the other side of the hotel. When we finally managed to get into the room it was tiny for a family of three, the little bed was in fact an air bed that wouldn't stay inflated and left a gap just wide enough to squeeze between the main bed and the air bed. We were also greeted with a note saying there will be a party with loud music finishing at 1am, after a considerable drive this was far from ideal. Evening we booked into the restaurant, looking at the menu at the reviews we were expecting a bit of an effort from the staff, this didn't happen, another guest had to go and find someone to take our orders and we waited 20 minutes for the puddings to arrive, they even rejected my request to cancel the puddings. Day 2, benefit of the doubt and after reporting the poor excuse of a bed, we decided to go to breakfast, the selection was good, although if you like your food festering in it's own juices/fat for a while this is the one for you. Also, another day of the hotel hosting a couple of parties, which again we were not aware of until the day. Day 3, the best part of this experience, checking out. The overall feeling was the staff were stretched, even to the point on day 2 when the room key failed again as I approached the reception desk without saying a word, the member of staff with a quizing tone said "Room key not working?" - so is this a regular occurrence for you to come to this conclusion without me saying a word?? When booking, especially if you have a young family I would highly recommend asking if they are hosting parties. Now I understand this is perfectly normal, it would have been a nice touch of the hotel to put family guests at the other end of the function rooms. The hotel is in an ideal location to branch out to do day visits, however I wouldn't be booking this hotel again in the future.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good day Thank you for your comments and all your points are noted . If you like to email me directly at gm@chilworth-manor.co.uk so i may follow up directly with you . Enjoy your day further. Kind Regards Nigel Easterbrook-GM

"Estate splendour and swimming, sauna amenities"

5
Rolf W, London, United Kingdom 14/04/2022

I beautiful building set in stately grounds with amazing trees of rare varieties, flowering shrubs, terraces to sit, a small lake and rich woodland nature reserve with a short trail stuffed with birds including firecrest. The adjoining club house has a lovely pool with quality steam room and sauna with restricted hours for kids. An easy drive into downtown Southampton although the neighbouring pub does excellent food.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Rolf Thank you for your kind comments. Enjoy your day further. Kind Regards Nigel Easterbrook-GM

"Great location"

4
jussiebWales, wales 04/04/2022

Friendly staff. Ideally situated if you need to be in the Southampton area. Lovely grounds to walk round. Atttactive property. Got a great deal and we were recognised as Rewards members. A pleasant stay.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good Day Thank you for your kind comments . Enjoy your day further. Kind Regards Nigel Easterbrook -GM

"Pleasant Stay"

4
Claressa F, Bournemouth, United Kingdom 02/04/2022

Just spent an enjoyable one night stay at this lovely hotel. The room was clean and the staff were all very pleasant and accommodation. The pool facilities were great and we were allowed to use them even after we had checked out. Our only gripe was the drinks prices. Large glass of wine and a pint of lager £ 14.20.. Bit steep I think. Otherwise this was a most enjoyable stay and we will probably return

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Claressa Thank you for your comments. Enjoy your day further. Kind Regards Nigel Easterbrook

"Better than the budget chains? "

3
Bennibenj, Lancing, United Kingdom 20/03/2022

My wife and I came along to Southampton for a friend's birthday, I was able to book a room at Chilworth at a comparable rate to those at many budget hotels chains... So thought I would book it opposed to sticking with the norm... Check in time was 3pm, we arrived at 2.50pm and at reception was advised our room was yet to become available... This was fine as we were there 10 minutes earlier than advised... We retreat to the bar to bide that time and have a beverage each... The bar is very well appointed, clean and bright... The staff were great here too... I had a pint of Stella Artois and my wife a glass (1 glass) of Prosecco... £19.20... Wow... Yes for 2 drinks... I reluctantly paid this... So approx 3.15pm I head back to reception (was advised to head back just after 3pm), was told room still wasn't ready, so the gentleman had swapped us for a room that was... This was appreciated... This is where I would like to summarise the decor and experience of the facilities apart from the bar area... Outside, the Manor House looks grand, luxurious and high end... The bedroom and bathroom however we're a completely different experience... Yes the bed was comfortable, which is always a plus when staying away from home... But the rest of the room was tired and dated... In comparison to a Premier Inn bedroom... There is only 1 winner, the Premier Inn room is far far superior... Along with the bathroom facilities... The heating for example is an old electric heater on the wall, no air conditioning and 90s style artexed ceilings... The free parking is a great bonus here however and the grounds are stunning... For me the experience was a 3/5... Beautiful exterior, free parking and a good sleep being the pros... The cons, aptly named, the drinks price is absolutely unacceptable for the class of hotel this is, the rooms are dated and the bathrooms need a complete overhaul... I would stay again but only if the rooms were cheaper than previously mentioned chains and would avoid the bar.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good day Thank you for your comments and your points are appreciated. Enjoy your day further. Kind Regards Nigel Easterbrook-GM

"Lack of choice food"

1
formo, Wirral, United Kingdom 15/03/2022

Booked short notice asked about room service and they dont do although on website they do.!!! Asked for snack they had stopped at 5pm! Tried to get in resturant but had to wait an hour as not booked!!! After a 13 hour day and 350 miles i could have done without this !!! Need to take room service off internet.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your feedback. Your comments have all been taken on board.

"Superb Hotel"

5
User 06/03/2022

I recently visited the hotel with my fiancé (actually on the day we got engaged) and had a lovely stay. The restaurant food was great especially the scallops and the bar was nice and relaxing. Room was clean and comfortable with a very bride view. Must also say a big thank you to Jodie for arranging such a lovely surprise in the room. We will be coming again!

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your lovely feedback and we really do hope to see you back again soon, Your comments will be passed onto Jodie. Many Thanks

"Baby shower "

5
671danieller, Liverpool, United Kingdom 06/03/2022

Visited yesterday as a group of 28 of us for my sisters baby shower. The room was clean, spacious and all the staff where very helpful and polite. The afternoon tea was tasty and generous portion sizes. They catered for a variety of dietary requirements and everyone had a lovely time. Thank you to Hannah who helped organise it all.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your lovely feedback and your comments have all been passed onto Hannah. Many Thanks

"Nice overall but a long way from anything and I had issues"

3
User 26/02/2022

First I must say the staff were great. The swimming pool staff excellent. The room was clean but lighting was quite poor. The tv doesn't allow hdmi. Fire alarm went off 3 times in the nights at 1am 2am etc which was quite annoying stood outside in the storm winds and rain. The water was off day one so couldn't make a coffee or have a shower as well. Food was nice, room was ok, the facilities good. Overall I would stay again but the room and stay was only worth £45/£50 max a night. Good for business stay but not a romantic couples stay with the issues I had. overall 3 out of 5.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good afternoon Thank you for your comments. All your points are noted and will be followed up by Management . Enjoy your day further. Kind Regards Nigel Easterbrook _ GM

"Lovely Stay"

4
GK4201, UK 24/02/2022

Our second stay at Chilworth Manor, not quite as good as the first stay. Food wasn't as good and a limited selection but I guess a lot has changed since we were last here a few years back. Booked an upgraded room (they gave us room 11). It was tiny, should really only have a single bed in it so we upgraded again and got a gorgeous room, loads of space and a proper king size bed. All the staff we encountered were lovely, we spent a few hours in the Spa, nice walks all around the grounds. Would recommend as a weekend break.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good morning Thank you for your comments, glad you enjoyed the Leisure Club. Enjoy your day further. Kind Regards Nigel Easterbrook -GM

"Excellent venue for our farming group to get away for the weekend."

5
jerry888888, Lancing, United Kingdom 24/02/2022

Lovely Hotel, Excellent venue for our farming group from all over the country, for a weekend away. with our own meeting room room for the weekend. Staff were lovely and helpful. Food was very good . Thank you for giving us a very enjoyable weekend where we could meet up again after 2 years

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jerry Thank you for your kind comments, enjoy your day further . Kind Regards Nigel Easterbrook -GM

"Hotel experience"

4
User 23/02/2022

The Staff are Friendly, it's a very nice hotel, the rooms are lovely. I will be staying again. Very Good location for my work. Nice grounds to walk around, weather permitting. Good choice of food in the restaurant.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good day Thank you for your kind comments, will pass these on. Enjoy your day further. Kind Regards Nigel Easterbrook- GM

"Weekend away"

5
User 22/02/2022

Lovely hotel. Lots of parking. The staff were exceptional here. Able to help and very sociable with us. Room very clean too. Would definitely go back. Breakfast and evening meals also very good. The burger was the best meal though!

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good day Thank you for your comments, very kind of you. Kind Regards Nigel Easterbrook-GM

"Not the best!"

2
User 21/02/2022

We stayed on a Saturday night, and what looked like a beautiful hotel on the outside was actually quite different inside. I don't think we've ever stayed in such a tiny room and the bed size and pillows were awful.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good day Thank you for your comments and huge apologies for not exceeding your expectations. Kind Regards Nigel Easterbrook-GM

"Lovely return stay"

4
mr02mjr, Guildford, United Kingdom 17/02/2022

We got married here 11 and half years ago and have wanted to return to stay again. The hotels has been redecorated and some areas redesigned but it looks modern and fresh. We had a great package of a spacious room, three course diner, breakfast and a bottle of chilled Prosecco. We also got Romantic extras such as rose petals on the bed and towels shaped liked loving swans. We also made use of the swimming pool, steam room and sauna. What a lovely relaxing, romantic day and night away. Looking forward to another visit again soon.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind comments . Look forward to seeing you again . N Easterbrook -GM

"Stay in a lot of Best Western hotels. Usually excellent but this was very average."

3
User 15/02/2022

Room was cold and took a long time to heat up. Pillows were all on the hard side. Shower was not very powerful and difficult to regulate. Also, getting out of shower tricky as nothing to hold on to as you climb out of bath. (Do we need baths?) Quality of food okay but service poor. Full cup of tea removed when getting toast and no knives available to butter toast.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good Day Thank you for your comments and all you points are noted. Apologies for any inconvenience caused. Enjoy your day further. Kind Regards

"Full Marks to One and All!"

5
Piglet56, Reading, United Kingdom 13/02/2022

From the moment we pulled up in front of this stunning building and were given a warm welcome by Jess on reception as we checked-in, we couldn't fault our stay. We had requested a high floor but had been given a ground floor room; when I explained the situation to Jess, she apologised and reallocated another room. This was done with good grace; not a sigh or "we don't have anything else available" which can happen. Our room was spacious with a lovely appointed bathroom, huge comfy bed, good quality linen and towels, and welcome tea/coffee facilities. The original building is lovely and the breakfast, which was very good, is served in a comfy dining room full of light. Although the original rooms have high ceilings, the hotel was warm and there was a welcome fire alight in the main fireplace. Our bedroom was also warm - despite the weather being quite cold. We were impressed that interspersed between standard type music was a selection of classical tracks. This was particularly welcome, as such an elegant and impressive setting really does deserve quality and class. It certainly enhanced the atmosphere as far as we were concerned and although we would have preferred all classical, we realise not everyone would find it to their taste - so the combination was refreshing. (A few weeks ago we stayed at an amazing Jacobean manor and the music was screechy and appalling, really spoiling what should have been a relaxed breakfast. Why do hotels not realise music is very important to the overall ambience?) The grounds are stunning, conducive to relaxation. It must be heaven in the summer to sit outside and enjoy good weather. We hear the grounds are stunning when the rhododendrons are in bloom. There is plenty of parking, even if the closest slots are taken, so no worries if returning late in the evening. There will always be somewhere to park. Possibly the piece de resistance was the General Manager, Mr Easterbrook! Not only did he speak to guests ensuring all was well, he was lovely to the staff and bustled around helping to clear the breakfast tables, and generally "muck in". Just a few words made you feel "valued" and appreciated as a guest. How often does that happen? I think it's a first in our experience. This promotes an atmosphere of care and a high standard for all staff to aspire to, and it shows. If the hotel restaurant is fully booked, there is a lovely restaurant/pub just 10 minutes walk down the drive, turning right onto the main road, The Chilworth Arms. We enjoyed a very nice meal there as a big wedding was taking place Saturday in the hotel and the main bar area was busy with wedding guests. If in winter/dark, ensure you have a torch whilst walking down the drive! Our two nights went very quickly and we look forward to returning in the future. It was a privilege to stay here and thanks to all for making us feel valued!

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good evening Your comments are very kind and apricated, will pass on to the entire Team . Point noted re the lighting -Thank you . It was a pleasure to accommodate you and your husband. Look forward to seeing you again. Kind Regards Nigel -GM

"Chilworth Manor Hotel Stay"

5
User 10/02/2022

Stayed 2 nights while attending course locally, very easy online check-in, making arrival check in so much quicker, l pre booked breakfast and Dinner which was superb value for money considering the very good standard of food, staff were very friendly and attentive from reception, dining room through to the bar. My only minor fault was the bar prices were a bit steep @ £6.50 pint. The Club(Gym &pool facility) l visited both evenings also had excellent staff. I highly definitely recommend The Chilworth Manor Hotel & l will without doubt be returning.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good morning Thank you for your kind comments , enjoy your day further . Kind Regards Nigel Easterbrook - GM

"Manager"

2
shaunfolan, Southampton, United Kingdom 07/02/2022

One particular manager needs to treat the members of her team with some respect and not abuse people just because they have a position of power. This hotel chain also has need to think about how there young staff are getting home as this hotel is off the beaten track, dark and isolated. Leagally they may have no obligation but morally they do. Most of staff are still children ( sorry) trying to make there way in the world. I only hope, they do not think this is the way all companies work, well done you people you do a fabulous job working long hours, probably for the minimum wage keep it the good work.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
This has been directly with the client . Kind Regards Nigel Easterbrook-GM

"Disgusting food, poor management, unhygienic. Take your pick…"

1
MothiurR, Leicester, United Kingdom 03/02/2022

Me and my partner visited chillworth manor, best western. Upon confusion with road closure we finally managed to arrive at the hotel. We came to visit family so wouldn't have spent much time at the hotel grounds, therefore our we expected our sleep to go smoothly. But, it certainly didn't. The bed was firm. The toilets were still dirty as if it's not been cleaned at all, if not thoroughly. We then had breakfast in the morning. The vegetable sausages, soggy, oily and absolutely no taste. Tried the hash browns, once again soggy. The eggs, rubbery. The beans tasted off. We then went into our room after breakfast within 30 mins we received a letter, with the door number written on top of the letter with a live signature to accuse us of having been smoking in our room. I have never smoked in my life. With the letter stating we will get a £200 fine. I then went to speak to management and there came out Antonio - The operations manager who apparently had 27 years of experience. Well, the way he handled the situation certainly didn't seem that way. When I spoke to Antonio he believed the said letter was generic, load of bull, because they sent another follow up letter which did NOT have the door number written physically nor a signature and you can clearly see the difference in the letters that were generic. We felt a personal attack against us while staying at the hotel and this has completely ruined our experience. We came for a bit of pleasure time aswell as mainly wanting to spend time with our family, where my sister is pregnant and traveled quite far away from Leicester. This has ruined our mood and we will certainly NOT be staying here again. I would suggest any other guest to think twice before wanting to stay here. I have worked in the hospitality industry for many years, I certainly would have taken a different approach. Maybe because I look young he didn't take me seriously. And I was the only person who wasn't white English at the hotel. Did that have a difference in the way I was treated? I don't know maybe they should answer that. After speaking with Antonio his solution was to give me a drink as complimentary. I don't drink alcohol either so I would have just had water lol. Says it all. Moving on, I said I will let you know at the end of my stay which I notified the receptionist upon checkout. I sent an email to management regarding the issues, once again. I felt like the issues I brought to their attention they did not want to hear about it and take it seriously. Before taking this to social media and other platforms I said I would like to conclude this privately but clearly their ego is far more important that they do not care. They clearly don't care about taking care of their clients and taking seriously any issues. I also specified I want changes to the letter and for them to notify me once that's done, no response there. Maybe except, we will take on board what you've said. Well we know what that means. Absolutely NOTHING!! Specially the General Manager - Nigel Eastwood. Absolutely useless. Poor management. Discrimination. Poor standard of food. Hygiene needs work in the room.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
We have responded to all platforms with regards to these comments, and even prior to these have refunded you with one nights stay in full . We treated your comments seriously and take the necessary action by removing the said letter with regards smoking in hotel rooms - thank you. Kind Regards Nigel Easterbrook -GM

"Outstanding Hotel and Service"

5
User 24/01/2022

Superb hotel. Beautiful bedroom (number 16), great food in the restaurant and bar area. Caring, helpful and courteous staff. Fantastic conference and training facilities too. This hotel in my opinion for business or pleasure is second to none! I have been using it now for 3 years.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you Lisa for your continued support and your lovely feedback.

"Charlotte is amazing total asset to your hotel so happy to help guests what ever they need and always had a smile "

4
parky6969, Lytham St Anne's, United Kingdom 18/01/2022

Checked on few issues but Charlotte from the restaurant and bar was amazing and a total credit to your hotel with out her I would have checked out on same night as she sorted food out and truly amazing lady so must say I will stay again because of her class of service

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind comments re Charlotte, I will pass these on. Kind Regards Nigel Easterbrook -GM

"Nice place for a one night stay"

3
WEB946, Portsmouth, United Kingdom 17/01/2022

This hotel could be really nice but it has no atmosphere and could be updated in areas. The restaurant and bar area is nice but has no atmosphere or staff that look like they want to be there. An example is queued at the bar to be asked ‘do you want something?'. The room itself was a bit basic/dated, but it was fine for a one night stay. The shower and certain parts of the room were a little dirty. We went to the club for a swim and the changing rooms and facilities there were fine. The steam room wasn't working and the pool was quite cold but just meant we stayed in the hot tub for longer! The grounds of the hotel were really nice and I'd recommend going for a wander and it's a good hotel to be close to the new forest. Another downside was there a big event on and so this was quite loud with the music going on until late but finished around 12ish. The dinner and breakfast were really tasty.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your comments which are all noted . Apologies for any inconvenience caused to your self and I will take these matters up with the team . In the mean time the Steam Room has been put back into commission . Kind Regards Nigel Easterbrook-GM

"Professionally down to Earth "

4
User 06/01/2022

Professionally down to Earth! Me and my Wife stayed at this location for the new-years event, the food service was slow and a little sloppy. But overall the food was value for money, (wish that I would of been allowed more of the chilli prawns) overall was outstanding and taste and perfection of that the "dancing waiter", Krystal put a smile on everyone's faces giving it his all throughout the whole event. A night I will never forget! Highly recommended

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good day Thank you for you fore the kind comments, which i will pass on . Have a good day further . Kind Regards Nigel Easterbrook -GM

"New year let down"

2
User 03/01/2022

Booked for New Year's Eve on understanding there would be entertainment in foyer for general residents. Nothing except some women droning miserable songs out in dining room. No effort made with decorations or atmosphere. They didn't even put a TV in reception to do the new year countdown Guests walking round with no marks and staff very unhelpful

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Sandy Please may you indicate who gave the understanding of entertainment in the foyer ? We hosted a very successful evening in our Coach House , which finished past 2am. At no stage did we plan festivities in the bar area , as we have rooms on higher floors bearing in mind some guests would be sleeping and resting . Kind Regards Nigel Easterbrook-GM

"Nice Hotel"

4
Edwin F, Calgary, Canada 31/12/2021

We stayed at the Best Western Chilworth Manor Hotel for four nights. Rooms were comfortable and serviced well. Parking was easy. Breakfast was very good. All the hotel staff were friendly and courteous. Overall we had a very nice stay.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Edwin Thank you for your kind comments, will pass these on to the hotel staff . Enjoy your day further and Happy New Year . Kind Regards Nigel Easterbrook-GM

"Christmas package"

5
User 28/12/2021

We stayed here with our friends for the Christmas break and we all really enjoyed it,it's a lovely place and the gardens are beautiful,the rooms were nice and clean and all of food was fantastic,we will certainly come again,special thanks to Claire who was lovely and very helpful,David and carol.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear David Thank you for your kind comments, will pass on to Clare. Enjoy your day further. Kind Regards Nigel Easterbrook-GM

"Value for money"

5
robpayne58, Leicester, United Kingdom 28/12/2021

This year's Christmas package was excellent value for money the food in the restaurant was top class and really good service no waiting to be served very helpful nothing to much trouble, really good coffee from the lounge bar all in all a good stay look forward to returning again

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Rob Thankyou for your kind comments. Enjoy your day further and have a great New Year. Kind Regards Nigel Easterbrook-GM

"Wonderful Hotel"

5
sued39, birmingham 28/12/2021

Service was excellent. Manager made sure everything was to a high standard and was hands on and when short staffed cleared tables himself. It was spotless and could not fault it. We have stayed on numerous occasions and the standard remains the same

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Sue Thank you for your kind comments. Enjoy your day further and have a great New Year along with 2022. Kind Regards Nigel Easterbrook-GM

"Superb staff, good on festive break"

5
bwests, Henley-on-Thames, United Kingdom 27/12/2021

Upon arrival all staff were friendly, efficient, and made my stay very enjoyable. Food was fantastic, great choice and cooked to a very high standard. Stayed Xmas eve and Christmas night. Great value for the whole stay.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind comments, will pass onto the entire team. Enjoy your day further and a have a great 2022. Nigel Easterbrook-GM

"Christmas Package Stay 2021"

4
steveladlondon, London, United Kingdom 27/12/2021

We stayed for the Christmas Package, 3 night stay full board. This 3 Star hotel was brilliant. There was 8 of us in 4 bedrooms. The whole experience was excellent. The staff and service was wonderful. The food was good and the hotel couldn't of offered anything more. We were so pleased to see lots of staff in the dining room and bar areas. There were lots a places to sit and relax as well as good walks around the grounds. The Club Spa was great. Short walk outside to the on-site spa from the hotel. Adult only times in the spa was a bonus. It was quiet in the spa which made it very relaxing. Christmas package guests were looked after in the coach house suite which was amazing and really well decorated. The whole experience was excellent. Well done to all the staff who worked. We would return for Christmas again.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Steve Thank you for your kind comments. Have a great day further ,along with a great 2022-Happy New Year. Nigel Easterbrook-GM

"Disappointing and noisy room"

3
851LauraG, Hastings, United Kingdom 19/12/2021

I will start by saying that we booked a two night break on a "two nights for the price of one" offer, and I would have been very annoyed to have paid full price and receive this service. Two nights in a Superior room with breakfast £154.80. We checked in online the morning of arrival. At reception we were barely acknowledged, an envelope with our keycard slid across the counter and told our room was "through the bar and up the stairs". It was certainly not a warm and helpful greeting. Any information about the facilities would have been nice - we resorted to the hotel website. It would have been nice to have been warned about the wedding reception going on - the music could be heard clearly from our room and didn't finish until 1am. Room 7 on the first floor should be avoided at all costs. It's above the kitchen so is very hot and has industrial fans blowing below from 5.55 to 22.45. The windows face onto a service yard, with glass being thrown into bins and carts rolled across it, not exactly conducive to a peaceful stay. We didn't bother to complain - the car park was packed and we didn't hold out much hope for help from Reception staff, given our welcome. We were hopeful for breakfast, which was plentiful, hot and tasty. However, there was little regard for social distancing and felt like we were sitting in a corridor, with residents and staff passing close by either side of our table. We felt very uncomfortable and couldn't wait to get out for the day. The hotel is nicely positioned for visiting the city centre shopping, and also has beautiful grounds. Other reviews have talked about the lovely internal spaces, but to be honest we didn't feel comfortable to investigate whilst taking Covid precautions. For that reason we also didn't visit the pool. Overall, our stay has been satisfactory but nothing special, which is a shame as there is so much potential here. Our "Superior" room was no bigger that a £60 a night Premier Inn, and the only difference is a coffee machine (but only 2 pods?!). The bathroom was nothing special, the "luxury" toiletries were sparse and just bog-standard hotel miniatures, and wonky fixtures (Husband had to fix the shower rail, and the loo-roll holder was wobbly so the paper would fall off). Oh yeah, the safe didn't work either! Would we stay here again? Probably not, not at standard rates. This place COULD be a fantastic escape, but unfortunately it just misses the mark. Too pricey to be good value, not classy enough to be luxury.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your comments and huge apologies for not meeting your expectation. At all times the safety of our customers is very important to the hotel and we follow Covid-19 guidelines, which at the moment are very unclear from Government. I will review your comments with the Management team . Please enjoy your day further . Nigel Easterbrook-GM

"Ridiculous for families"

1
User 13/12/2021

I am shocked and disgusted at the discrimination towards children they have at the leisure facilities. We were unable to take our child swimming as it was not permitted. When booking this was not stated nor mentioned anywhere until we arrived. The staff were extremely rude and wjen asked, it was stated that they are the club rules. Shocked! And they say Christmas is a time to be joyous with the children. Really heart breaking to see my kids watching from the window as every one else swims.

"Festive Afternoon Tea"

2
User 09/12/2021

Area we were seated was like a canteen - not impressed. Only ones there. Went with 3 girlfriends. The young waitress didn't really seem to know how afternoon tea is served. She bought out the cakes/pastries first and had to be asked (after we waited about 10mins) to bring the sandwiches. No menus given so just asked for various teas/coffees (also slow in appearing). The turkey/cranberry sandwiches not tasty as too much cranberry & processed turkey. Never once did we get asked if we'd like a top up of our tea/coffees. Never once were we asked if everything was ok. No clean plates for the cakes (which were very unimaginative/stodgy). Lots of staff going 8n/out of kitchen but no-one cared about our group). Bar area seemed to be buzzing & their afternoon teas looked great in comparison to ours. We even had to ask for the mulled wine that was included in this offer. On asking for the bill the young waitress had no idea what to do/charge. Couldn't be bothered to complain as they were clearly not interested. Am cancelling my booking for next week.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good evening Thank you for your recent email and it is obvious we did not meet your expectations, huge apology for this . I see you did have a booking for Wednesday, that you have cancelled, can I offer you and your friends complementary afternoon tea so as we can prove we can do it right .We will sit you in the lounge by the fire where we will serve the Mulled wine on arrival followed by your afternoon tea. Do hope you will take the Chilworth-Manor up on this offer . Kind Regards Nigel Easterbrook -GM

"Almost there"

4
evening_lilac, uk 05/12/2021

We had a wonderful couple of days here. Beautiful hotel, wonderful staff and good food. I would have given you five stars but there were a few niggles regarding the disabled room namely the bathroom. I do wonder who advises for the facilities in these type of rooms. We asked for a non slip shower mat which was provided but would be good to have one permanently there. The step up to the shower was very high and inaccessible for me. I'm not sure what I would have done if we were staying longer. Also the toilet was very low. You can get high level toilets, I have one at home. Just a few niggles that hopefully could be addressed when planning future accessible rooms.

"Absolutely beautiful place"

5
Wildyeti73, Isle of Sheppey, United Kingdom 05/12/2021

This was an amazing hotel we had an issue with our room being too hot as it was above the kitchen I asked about turning the heating off but they just moved us to an upgraded room which we didn't expect the room was amazing I felt like a queen overlooking the grounds and the cleanliness of the room was second to none and the breakfast wow so much choice and gorgeous taste I didn't want to leave I'm certainly booking here again and trust me I never go back to the same place twice as I like different experiences every time the staff couldn't do anything more for you they were amazing and Becky was an angel always smiling and had time for a natter

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind comments, will pass these onto Becca. Kind Regards Nigel Easterbrook-GM

"Pre-Cruise stay"

3
bamboo46, Banbury, United Kingdom 03/12/2021

We have stayed here previously prior to a cruise and this time booked a deluxe room. The room was a good size and clean except for stains on the carpet, but the lighting was so dim it was like being in the twilight zone. The hotel building and grounds are lovely and the staff very friendly. We stayed on a dinner bed and breakfast basis but very disappointed with the food, My steak was so tough I couldn't cut it (the waitress said there were regular complaints about the steak) On the menu the steak was priced at £25 which is terrible for such poor quality meat. At breakfast the restaurant was extremely crowded and lacked any sort of social distancing. We were shown to a banquette and felt very uncomfortable being so close to others. The breakfast buffet was unappealing, the fried eggs looked as though they had been sitting there for some time, the sausages were hard, the bacon pale and fatty. We had no intention of waiting in a queue to cook our own toast so went without and got out of there as quickly as possible.

"Weekend away"

5
User 30/11/2021

Very clean, good decor, excellent and friendly staff, lovely breakfast, worth a walk around the gardens, good bar menu, rooms very clean, pillows are slightly uncomfortable,I would definitely recommend a visit, good location just outside Southampton

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for the kind comments. Kind Regards Nigel Easterbrook -GM

"Our stay at Chilworth Manor"

5
User 29/11/2021

This Best Western Hotel has been our regular stopover when we go on a cruise. The situation and package are excellent and whilst I am unsure of the number of times we have stayed we would recommend it's smooth organisation.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your lovely 5 star review, we look forward to having you back again soon.

"A good hotel let down by little details."

3
Michael H, Devon, United Kingdom 24/11/2021

If the acid test of a hotel is whether you would stay there again then Chilworth Manor passes in spades. The building is impressive, as are it's grounds and the wider surrounding area. The staff were for the most part friendly and efficient and the services offered good. We particularly enjoyed the swimming pool. Had we not had to wait some 30 minutes for are room to become ready on our arrival and suffered another couple of waits at reception we might have marked the hotel more highly, but the good outweighed the bad so we would be more than happy to stay there again.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Joe Thank you for your kind comments, which I will pass on to the hotel team. will review our check in procedures to improve in this area. Enjoy your day further. Kind Regards Nigel Easterbrook-GM

"DISABLED Accessible rooms require much improvement"

1
User 23/11/2021

We were arriving later than planned and so phoned ahead to double check that the single bed had been set up for our son so that he could go straight to bed whe we arrived. The receptionist assured me all was ready. We were so disappointed that the room wasn't ready that it spoilt the nice surprise awaiting in the room for my husbands 50th birthday. We had to call reception who called the duty manager who then arrived with a fold up bed and set it up quite unapologetically. With a family full of disappointment on what should have been a special occasion. I was looking forward to giving this hotel such high recommendations. And would have hoped for a complimentary upgrade to make amends. We were too tired to then comment on the issue with the provision of this tiny room as an Accessible room. When I was booking, I clarified that I needed a room which would fit my Mobility Scooter to charge. As well as to transport me around the hotel. As you can see from the photo's, I had to leave my scooter in the hallway amongst the housekeepers trolleys. And there was no safe space to have brought it in to charge up. Fortunately I am Ambulatory so on this occasion I could walk short distances, but sometimes it would have been a real struggle for me to reach the bed from the hallway. Otherwise it would have been impossible for access with a powered wheelchair. Also the bathroom was not suitable for anyone who couldn't mobilise easily.. I asked for a seat for the shower so that I could use that.. and one never arrived so I couldn't safely use the shower. The shower also has a step.. although it has a grab rail.. and the toilet was so low that I struggled to safely use that too even with the hand rail. A wheelchair user would have struggled to shower. I have also posted a video to their Instagram page (Best Western and Chilworth Manor) as I this wouldn't upload in Trip Advisor. The room as well didn't look anything like the lovely photos on their website and other booking sites. So felt a bit like Disabled people get a very tired looking room with none of the benefits of the other rooms in the hotel. Just a kettle and no coffee maker like the other rooms. The receptionist wouldn't relocate us either. It felt very dismissive of any issues that Disabled hotel guests experience. So I don't recommend this hotel unless you are able to walk the long distance to the 'accessible' room. Although you'd be better off with any of the other rooms in the hotel unless you might need to use the emergency cord. As that seemed to be the only benefit I could see. I'd have preferred to have had a room with a bath in than no seat in the shower. The General Manager of Best Western should take this seriously and review the facilities provided to disabled guests and make i suitable amendments. And take some advice from a disabled accessibility advisor to take steps to be more inclusive. Otherwise this was a lovely hotel in lovely grounds, the staff are friendly and welcoming and the breakfast was also great. It could have got a 5 star review from me had the Accessible rooms been well appointed.. and the room allocator had adequate training and resources to confirm the needs of the guests.. plus a few little extras which help the experience.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Good afternoon I would like to carry our out more investigation into your comments . At present huge apologies in not living up to your expectations . Please forward me your full name and arrival date so I an look into your comments . Nigel Easterbrook - GM Chilworth-Manor

"Room at the far end"

4
User 22/11/2021

Had a great day time but just a couple of points The room was the on the 2nd floor and right at the far end of the Hotel Same menu on Friday and Saturday Diamond select rewards member no offer of upgrade

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Huge apologies for your recent stay . Menu will be changing shortly. Kind regards Nigel Easterbrook

"Wonderful 2 night stay"

5
User 21/11/2021

What a lovely, welcoming establishment. All members of staff were helpful and cheerful. The building itself was beautiful, with plenty of hidden places to explore. We ate in the restaurant on our first night and the food was devine . Breakfast was hearty with plenty of options including gluten free bread. We had a fantastic 2 night stay and would highly recommend.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind comments and we look forward to welcoming you back . Will pass your comments on to the Hotel team . Kind Regards Nigel Easterbrook

"Lovely modern feel and friendly staff"

5
Suz230, Bristol, United Kingdom 20/11/2021

I was very impressed with the experience of my one night stay at this hotel. It was a lovely location and recently refurbished so very nice decor. The food was amazing and the young staff very professional and friendly so all in all a really good stay with the added bonus of a pool to use although not in the hotel but very nearby that was very clean and new looking.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind comments . Enjoy your day further .

"Good but could be so much better. "

3
shandy2922, Felsted, United Kingdom 17/11/2021

Booked a 2 night stay just for a bit of relaxation. Our trip was pleasant enough but this hotel could offer so much more. Restaurant Quite chaotic. This may just been because a lot of staff were new and still in training. Waitresses were coming over to take our order when it had already been taken, or left us waiting for long periods between mains and asking if we wanted dessert. We even had to open a bottle of red wine as the waitress didn't know-how to use a corkscrew! Asked for a double G&T and received 2! The food was lovely and well presented. There was an issue with my other half's steak on the first night, as were others from what I could hear. However I had it the 2nd night and it was lovely. Spa Not part of the main hotel which means if its raining you get soaked getting back after a nice relaxing afternoon. Steam room doesn't smell the best when entering. Plastic chairs have horrible brown stains on them. Jacuzzi was just a pool of froth which is quite off putting. Pool was extremely cold. The refurbishment of the reception and bar area is very nice and welcoming. The staff were all very friendly, even if they were a little untrained.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your comments, very kind of you . Your areas of concern will be addressed to improve our service into the future. Kind Regards Nigel Easterbrook

"Short Stay"

4
User 16/11/2021

1 night B&B with 2-course evening meal, with partner, booked through Secret Escapes. Great value for money. Excellent staff in restaurant (especially Yasmin) & bar. Complimentary use of Leisure Club pool & sauna.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind comments, will pass these on . Kind Regards Nigel Easterbrook

"Very disappointing"

2
Sheller48, Isle of Wight, United Kingdom 16/11/2021

This hotel has had some areas refurbished which look nice, but this is not nearly enough. Let's start with arrival where receptionists look like you're bothering their day. Even they weren't sure where the room was. Booked executive twin my advice don't bother with this upgrade. Thought I was getting garden view, I received room overlooking the bins! Told on website a Nepresso coffee machine - not even a machine in room just a manky old kettle! Returned to reception to complain, no apologies told no other room available (a Monday night in winter) said a coffee machine would be found, never arrived and no communication or apology! These people need customer service training! You need to own a complaint and solve it. Pillows very hard & room noisy. Be aware pool etc is 2 mins down the road not in hotel you will be chilly walking back with wet hair. Restaurant seems expensive for evening meal. The only thing I can say was ok was breakfast, in the newly refurbished area. My advice - book elsewhere.

"A good weekend away"

4
V2420DMchriss, MARKET DRAYTON 13/11/2021

I find it difficult to believe the moaning reviews on TA about this hotel. I was staying as part of a group, although we had booked separately using a group price. On arrival reception was friendly, knowledgeable and efficient. My room was clean and the bed very comfortable, I had two excellent night's sleep. Breakfast is buffet style; the young people running this were delightful. They seated me quickly, asked tea/coffee, which arrived very quickly, and explained how the buffet worked. Given their apparent age I imagine they were students, either A level or university; it matters not, they were great and deserve an honourable mention. The breakfast itself was fair, for a busy hotel, reasonably priced, one would be foolish to expect gourmet food. If in the area once more I'd happily book here again.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind comments, will pass onto the the Team . Enjoy your day further. Kind Regards

"£17:50 for a vegetable stirfry"

2
User 13/11/2021

Room was expensive and bar food service unreliable. It is hit and miss if they offer or not on any given day. Dinner was ridiculous - £17:50 each for "vegan chicken teriyaki (tofu instead of chicken)" which had no tofu in but just veg and noodles. When we complained all we got was an apology.

"Great for group get togethers"

4
Jan I, London U.K. 08/11/2021

A lovely hotel in beautiful grounds. Attractive public areas and well appointed rooms of varying sizes. Food is a good standard and service is excellent. It was a relaxing stay. We have used the hotel before and would do again.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Jan I thanks for your great feedback. We are glad that you have enjoyed the stay Regards

"The small things let the quality offer down...."

3
User 01/11/2021

The place is amazing, but after the appearances the place went down hill after I arrived. It may have been an 'off' weekend for them, but a toilet bowl with 'brown' on it, taps with ingrained dirt, a kettle that wouldn't open to allow water in, bar staff who didn't know what 'half a lager' is and drinks such as a tonic water served with no glass! so you have to say ' Can I have a glass for my drink please' .....These things are simple things which shouldn't happen. It is a beautiful place, but even after reporting the kettle, the lady at reception didn't seem interested. It is doing the small things that make a big difference and this hotel left me dissappointed.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
X281VBnigelh, I was so sorry to hear the inconveniences caused with your stay. My sincere apologise

"Relaxing stay"

5
Lieselbee, Chester, United Kingdom 31/10/2021

We stayed Sunday to Friday and did not experience the noise that other guests have complained about on their reviews. The rooms were quiet and comfortable. My eldest son said that the pillows could have been softer though. Rooms were serviced daily unless ‘do not disturb' was displayed on door. Staff were all very helpful in every department and the manager was always around speaking to guests and supporting staff in their role. The spa was fabulous. Swimming pool, sauna and hot tub were all in available for use. The changing facilities were clean. Children could go in the pool in their session scheduled daily (due to it being half term). The gym had new equipment and the exercise classes were excellent (but only cater for a small number). Reception staff were very approachable if you needed to make requests regarding room facilities. The grounds are well worth a wander around. There is a beautiful circle of trees at the bottom of the gardens! We will stay again in the future.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Lieselbee we are glad you have enjoyed the stay with us .We are looking forward welcoming you in the future. Regards

"The most money I have ever spent to stay awake all night!"

1
User 31/10/2021

So I stayed here with my husband and 2 year old after a lovely day out. Arrived at about 7pm and after finally finding someone to check us in after about 45 minutes we went up to our room (wading through drunks to do so) the room was tiny so much so that my toddlers fold up bed was pushed up against the radiator, not happening! She was so exhausted and no one answered the reception phone that we resigned ourselves to sharing a bed with a wriggling child. If only that was the worst of it! This particular evening the hotel was hosting a wedding (which explained the drunks everywhere). The disco went on until midnight and we could hear it like we were in the room with it and then the door slamming, drunken singing and smokers outside the window started and went on until after 3am. It takes a lot to wake a 2 year old that has had a busy day but they managed it, over and over again! After a couple of hours sleep we left and I've never been so relieved to get out of anywhere! I will never be going back and I think the other hotel guests not part of the wedding we spoke to at breakfast will also be staying far far away!

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
sarahkerrigan, we are very sorry to hear for all the inconvenience caused with you stay Could you please contact me separately to discuss further on 07736746325 or alternatively via email opsmanager@chilworth-manaor.co.uk Regards

"Not great but not terrible either"

3
User 30/10/2021

If you want somewhere to stay as a base then this is fine, however I think the restaurant is over priced for the service and quality. The times for using the pool with children are not published on the website and we're extremely limiting if you want to use the pool while there especially if doing days out. The rooms were basic and the matrices wasn't very comfortable (but that could just be me).

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
helenmuscat01, we are very sorry for the disappointing quality of service and food received in our restaurant. The comment has been addressed to the relative department in order to avoid this in the future. We are also working on timing for the leisure facilities to get more availability for the children's Regards

"Not fit for purpose"

2
User 29/10/2021

We as a family had previously stayed at the BW Burlington, Folkestone, so was looking forward to our stay. However this was a complete opposite of hotels. We were a family of 4 the room was not big enough to accommodate us the pull ups beds were around the main bed so in the middle of the night I was having to climb over the children to use the bathroom. The pull up beds - well the kids may as well have just laid on the slats the “mattresses” were practically rolled up duvets. The lighting was non-existent the room was so dim that there was not much point of turning the lights on. Then in the morning whilst trying to dry my daughters long hair all the sockets tripped. Turned out the socket board was in another paying guests room - genius! An adjoining rooms kettle was the cause of the issue, but of course all our appliances and sockets needed to be switched off first. Breakfast was okay, but premier inn serves better! All in all, totally overpriced, certainly will not be returning

"Nice, but could do with some upgrading. And very little Covid safety."

4
User 29/10/2021

I went with my mum for a few days break. The hotel is nice, and the staff were all lovely. I felt that a few things were a bit disappointing considering the price and my expectations, and they're things that could be easily fixed, so it was disappointing. The room was very clean and was nice. I do think they could provide more towels though, and more space to hang up damp towels, as there is only one short rack on the end of the bath. The only thing I found disappointing was the pillows - they're rock hard and very lumpy. The restaurant was nice, but nothing particularly special. There was a choice of 4 starters, 4 mains and 4 desserts, which didn't change while we were there. This place badly needs new cutlery! On the first night, my mum's knife just would not cut! She thought her meat was tough, but when she tried my knife, it was fine. On the second night the staff seemed quite rushed and we had to ask for forks as they hadn't been laid out. Mine was really bent, with the tines pointing in 4 different directions. This morning I had a bent spoon. I mean, these are tiny things and yes, we could get others, but it wasn't what you expect in a restaurant. The waitress was also having to serve loads of tables one morning and totally forgot our coffee, so we went without. She was lovely, and I felt bad that she seemed to be trying to service the whole restaurant on her own. The spa was nice, but it didn't feel like a spa, more like a gym pool (very like my Nuffield gym, as another review mentioned) but again, a little shabby. The rubber bung on the end of the support handle in the jacuzzi fell off in my hand when I got in, and the changing area was very wet, and the sinks had very rusty taps. I don't think I realised before booking that the pool was a couple of minutes along the path from the hotel, meaning you have to go outside and through the bar and reception to get there, which didn't feel like a relaxing spa. I found there was a lot of noise outside at night too - I think our room was near the bins! It sounded like someone emptying all the bins for a good hour or two late on. This all sounds very negative, and I don't mean it to. We had a nice stay, and my mum wasn't as annoyed by the niggles as I was. But I do think they need new cutlery, some better pillows, and maybe a bit of a spruce up in the spa. And give the poor waitress an assistant! (Covid - appears to be over as we were the only people wearing masks and nobody was distancing. There were plastic screens at reception, but both staff members I talked to lined themselves up with the gap between them!)

"Not great!!"

2
iaino2017, Arillas, Greece 28/10/2021

Stayed here a couple of times now so was not impressed by the latest experience. Checked in as normal & went to my room. Everything seemed in order until I saw some brown marks on the bathroom door! I took a picture of this and went to reception, the lady was shocked and gave me another room. I showered & went for my meal, which was nice, although I wasn't too impressed at £6.50 for a pint of IPA On return to my room I got ready for bed, I was surprised to see blonde hairs all over my socks! These were clean on & I had only walked briefly to the bathroom, obviously Henry who was sat on the landing was not up to the job of cleaning the carpet. After a decent nights kip I went for breakfast & ordered porridge. What came was more like cold oat soup so I had them change it, which they did without issue. For the money they charge & the image they portray I really think they should do better. I travel with work a lot & Best Western is one of the main chains I use, I think there are better offerings for the money.

"Relaxing Long Weekend"

5
tonysK546EI, Dunstable, United Kingdom 21/10/2021

My wife and I needed a break and I chose this hotel simply because she loves spa facilities. Everyone was very professional and friendly, from the receptionists to the bar and restaurant staff, the spa staff and even the hotel manager. The building is a little tatty in places, but this is not an issue as it adds to the charm of the place. The grounds were amazing for quiet relaxing strolls. The spa (aka The Club) was clean, tidy and the pool and Jacuzzi were warm and inviting. We had a B&B and evening meal package, and in general the food was well presented and tasty. There was a wedding and party going on while we were there but it was well managed and we weren't disturbed at all. We can definitely recommend this hotel.

"Great overnight stay"

5
GoTravelling123, Worthing, United Kingdom 18/10/2021

Very enjoyable stay with a group of friends. Friendly staff, great food and comfortable rooms. Health club facilities good. Grounds attractive and well kept. The whole group look forward to visiting again.

"Overall Enjoyable just dont order Steak in the restuarant."

3
seanhP3251DO, London, United Kingdom 18/10/2021

Very nice hotel located in a residential suburb. Lovely pool and grounds to enjoy. Close to M3 access. We ate in the restaurant however I was the victim of a poorly cooked steak. Very disappointing. Very friendly and helpful staff however.

"Chilworth Manor"

4
Daybreakdawn, G B 15/10/2021

Booked hotel in October 2019 to stay over in Southampton for a cruise in June 2020 which was unfortunately cancelled due to Covid, hotel phoned and rearranged the dates for us and we changed it to September 2021 however this was also cancelled due to Covid and again the hotel allowed us to change the dates so we decided to have a staycation in the uk for a week and decided to have a two night stay here as part of our staycation. We cant fault the customer service, it was brilliant. Chilworth Manor is lovely old Manor House, great patio area at the rear of the property with nice gardens on which you can dine or have drinks. Breakfast was very good . The staff were very helpful and friendly. Only downside was that we dined in the restaurant on the first night and i must say the food was disappointing, i expected something better than “pub grub” don't get me wrong the food was edible but nothing special.

"Lovely place"

5
gillybeaniow, isle of wight 14/10/2021

Visited here for a 2 night break with my partner, was a little concerned as had read some not very good reviews, really jad no need to worry. We were greeted at reception by a lovely lady (I'm sorry I believe possibly caroline?.) I'm rubbish at remembering names, so apologies. She explained everything and sent us off to our room, the room itself was very basic, but it was clean and tidy. We had our 1st night and there was a couple of issues, we went to reception with the issues and we offered a couple of solutions which we'd be happy with. They said to leave it with them and they would sort it out. We went out for the day and wasn't sure what the resolution was going to be, all i can say is what they did absolutely superseded any of our expectations. I can honestly say the hotel wwnt over and above to solve our issue. We cannot thank you enough. We booked for dinner in the restaurant, I can honestly say the staff were lovely, polite, the service was amazing and the food was superb. We had breakfast each day which again could not fault. All in all a lovely 2 nights, in a beautiful setting. Thank you.

"Peaceful setting, comfortable room."

5
Susan W, Corfu Town, Greece 12/10/2021

Lovely old building in beautiful grounds. A bit tired in places but that's part of the charm. We prefer this to modern, characterless places. The staff were helpful and friendly. We will return next year.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Susan Thank you for your 5 star review and we very much look forward to welcoming you back next year.

"Chilworth Manor"

5
dme1812, Peterborough, United Kingdom 11/10/2021

Loved the place, very well organised, beautiful gardens food was excellent and staff very friendly. Plenty of car parking space which made parking easy. The gym & spa was an added bonus to my stay. Highly recommended.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your lovely review and we very much look forward to seeing you again soon.

"Bumpy start but nice hotel"

3
cperetti, Sutton, United Kingdom 08/10/2021

We arrived on 1st day of our honeymoon & had problems checking in as our Buyagift voucher didn't work. It was very stressful & reception staff weren't very informative, I thought we'd be thrown out or asked to pay. We couldn't park in the main car park (it was torrential rain) as it was full due to multiple wedding & parties. We also struggled to get through the bar to our room coz it was full of wedding guests and I felt like we were intruding, not particularly well laid out.

Nigel Easterbrook, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your feedback and I am sorry to hear you had a stressful start to your stay. Your comments have been taken on board with regards to the layout of the hotel when weddings are ongoing.

"What has happened to Chilworth Manor!"

3
Pat B, Eastleigh, United Kingdom 05/10/2021

Not a good experience. We booked a private dining room for our Golden Wedding some months ago. We were told that anyone attending the event would be able to book a room with breakfast for £105. We immediately booked 2 rooms but said there may be more. We provisionally booked another room and then there was a change of event staff. Had an email from new event manager to say rooms would only be held up to 4 weeks before, however, there had been no time scale quoted in previous emails. So 5 weeks before the event we confirmed the 3rd room only to have another email stating that as the room was not confirmed 8 weeks before it would now cost £190! Thank goodness my husband had all the paperwork and contacted hotel immediately stating that 4 weeks had been quoted and sent a copy of email. Reply came back next day - sorry made a mistake so room confirmed at £105. Then friends told us that they had booked a room 5 weeks before the event and when they asked if there was a deal for those attending was told no, so they paid £120 up front. We challenged this when we went to pay for the event and the person concerned was adamant but said she would have to look at the emails the previous person had sent us. My husband said that if this wasn't changed he wanted the name of the manager and phone number. Next day. guess what, they refunded the difference to our friends. The day before the event we received another email asking if we could delay the meal from 7.30 pm to 8 pm as the kitchen were very busy and didn't think they could manage 7.30. The room we hired was lovely and the waiting staff very pleasant and helpful. The starters were good but told mains would be delayed 10 mins. The lamb rump was good but the duck confit poor. Very stringy and dry. No red wine jus to see, looked as if it had been kept warm for quite some time and had dried out. Should have been served with seasonal vegetables - only got chantenay carrots, no greens at all. The duck supposedly came with red cabbage which I love but what was there was black and very hard. Not sure what it was. Left most of my dinner. Desserts were good. Although we had a great evening with family and friends we felt the hotel were trying to put one over on us. Just glad my husband kept all the emails. All the messing about with rooms took a shine off the event for me. We have held events there many years ago and were very pleased with them all, but what a change now. Wouldn't recommend this hotel for holding an event. If they haven't got the staff in the kitchen, why book so many events in on one day. Doesn't do the hotel any favours.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I am truly sorry for your experience and the issue with the rooms. For the record, we are a business that acts with integrity and we certainly do not try 'to put one over' on our guests; a mistake was realised and acted upon. With regards to how busy we were, the demand for events post-Lockdown has been high, and we have been doing our very best to meet that demand and to honour every pre-booked event as they are all important. We have not been immune to some of the well-documented challenges that the hospitality industry has faced and we are meeting these head-on to make the necessary improvements especially in the kitchen. My sincere apologies again. Mark Ind

"Hmmm well rectified"

3
User 03/10/2021

My Partner & I booked a Wowcher deal including dinner & breakfast for one night. It cost £200, so of course our expectation wasn't grandeur. The grounds are lovely & make for a really nice setting. The room was sadly uninviting, tired, a little dated & cold. I went to reception to ask if anything could be done to heat the room & the receptionist I found to be very unhelpful. The room also had stains on the carpet & the bathroom bin hadn't been emptied. I heard someone else complaining at reception upon checking in so my feeling is the standard of room isn't up to much generally. The rest of the hotel facilities including restraunt, bar & health club are nice. The dining service was appalling, we wait 2 hours to receive our main course. My starter came without beetroot the main ingredient! & My Partner's fish came without potatoes! I do have to say the staff were extremely polite & offered us free drinks. When I saw tables that arrived after us being served their main I asked to speak with a Manager (Josh) who went above and beyond to compensate for the delay with a bottle of fizz to take back to the room & another round of drinks. His demeanor made the situation better as we found him very professional & customer focused. In fact all the staff aside from the gent on reception were very good. All in all though without the free drinks i'd have been disappointed with what we got for what we paid. In all honesty, I doubt we'll go back based on our experience & definitely wouldn't buy the same deal again as it wasn't worth what we paid.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Fran, my apologies again - I know we have been in communication. I appreciate your comments. Kind regards Mark Ind

"Worst Hotel I have ever stayed in"

1
User 30/09/2021

Arrived at this so called five star to find we couldn't get evening meals for four nights . This was for the superior deluxe room with a view of the lake -So bar a suite we couldn't get ahem a better room …. haha Told that we could order takeaway food in from other places ….. Suggested that we would be happy with Room Service - No they hadn't realised as Hoteliers that the guests might want an evening meal when they take your money …. so they hadn't catered for the food that we and others booking the hotel might want …. So no food at all on offer …… Then we were shown to a room that was Damp and had an en-suite down two flights of stairs . … wow . we were really being spoilt here We asked for a different room . So we ended up above the kitchen smelling the food we couldn't of course order …. then Realised we had no towels and of course they don't provide these for the swimming pool at the hotel - I mean why would you give guests the opportunity of drying themselves ? After all one of the main reasons for choosing a hotel with a pool is of course just to know it's there …. like a comfort blanket … that you obviously wouldn't want to get wet in …. Perhaps the Best Western guests simply dance around the grounds air -drying ? May be an attraction for some I …suppose This is night one of four … not offered a complimentary drink or anything to appease us just fobbed of . Honestly the deluxe room we are in is the same as a Premier Inn but costs £129 per night more and at a premier INN you can get a burger at least without driving out to get a takeaway lol Wish I hadn't bothered treating myself and saved £500 quid Don't come here just don't - Unless you want to feel cheated out of your hard-earned just don't . Then there's the patronising and well if you don't like it attitude of the staff . That's simply the icing on the cake … Will update night two if only to tell you what takeaway we had ….

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Andrew, please contact me on 'mind@chilworth-manor.co.uk' so I know who you are; I am sorry for your disappointment. Mark Ind

"Noisy and undertrained"

2
Anthony S, Oundle, United Kingdom 29/09/2021

The room was good and clean, although a little tired around the edges, and I thought it would be a wonderful place to stay considering the setting. But the noise of the kitchen opening every morning at 5.50 am was extraordinary, with door slamming and windows trumpetting open and bins clattering: never a peaceful morning. And the bar staff were under-trained, to the point where they did not know what a single-malt whiskey was or even how to charge to the room. A beautiful place, but someone needs to sort the management out.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Anthony, I am sorry for your experience. I note your comments which will be addressed. Yours sincerely Mark Ind

"Lovely hotel just don't use the restaurant"

3
66jackieo, Purley, United Kingdom 28/09/2021

Hotel is lovely, beautiful setting and lovely grounds! The leisure facilities are amazing, very clean and really made the trip. We did have an issue with dinner which did ruin the trip as we booked a dinner bed and breakfast deal, communication at dinner was awful we waited an hour and half for our food to be told they had run out, no apology from the staff or anything. The service for dinner was bad, awful customer service but breakfast was great, I can't complain at all! Everything else was brilliant, the staff are lovely but I wouldn't book dinner at this hotel!

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your feedback and I apologise for your dinner experience. Yours sincerely Mark Ind

"Cream Tea"

1
SharonW901, Southampton, England, United Kingdom 27/09/2021

My daughter recommended Chilworth Manor for Cream tea, she had spoken to the staff about booking and was told she didn't need to and she could just pop in, it was my mother's 70th birthday. We arrived at 2pm and was greeted by a very rude, stressed lady behind the bar called Claire. We asked about cream teas which she replied there's no chance! She then spoke to my daughter very abruptly saying we are VERY busy. I understand she works with my daughter, I got the vibe she doesn't like her, which is fine, we can't like everyone we work with with! However as customers I've never felt so uncomfortable and so inconvenient as I did then. Everyone in the bar was looking at us and one of the wedding guests made a comment about how Claire spoke to us and her staff! The young lad was instructed to 'go check' by Claire. He returned and told us no chance. We then left very quickly because I was actually embarrassed. If staff aren't allowed to bring people in maybe this is something you should make clear to your staff. I do feel Claire may need some training on how to address people whether that's guests or staff especially working in hospitality. It's such a shame my daughter was so proud to take us to her workplace. I always thought is was a lovely hotel but our experience on Saturday left us very disappointed. We went to the White Horse in Romsey and they couldn't do enough for us. We ended up having a lovely afternoon.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Sharon, I am disappointed to read of your experience which I will address with the individuals concerned. Yours sincerely Mark Ind

"disaster"

1
Sandra H, UK 26/09/2021

We have stayed at this hotel before and it has been fine, but this time it was terrible, and non of the staff seemed as all worried about the distress of the guests, we werent the only people complaining. The dinner service was buffet service due to lack of staff, we can deal with that no problem, but on this night, the food was awful, there was a beef dish,fish dish and a veg pasta dish, if you wanted vegetables you had to grab a member of staff to order them specially for you, we also managed to order some gravy to help us digest the dried up meat. The cold desserts were displayed in full view of everyone, no covers over them and no cooling or any thing like that.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Ms Harper, I am sorry for your experience. I note you have offered three separate reviews via different sources and I will continue to communicate with you via email as per my correspondence this morning. Regards Mark Ind

"Lovely location and friendly staff"

5
Ann W, Meldon, United Kingdom 24/09/2021

We have stayed at this hotel in the past and had good experiences. After reading some of the reviews left by some people recently I was beginning to wonder if I had made a mistake. Thankfully I need not have worried. We had a lovely clean room overlooking the grounds at the back of the hotel, the only fault we could find was no hot chocolate sachets! Yes it was a buffet in the evening and morning but the staff were always helpful in replenishing the dishes. The sea bass had run out on Monday evening and it was worth the wait fir the chef to freshly cook some more. I am not sure what some people expect but our experience was pleasurable with friendly and helpful staff- especially Ashley and Dennis in the restaurant on Monday evening. We are all finding some items difficult to obtain so why should hotels be any different? Please do not be put off by some of the more negative reviews!

"Horrible Quest who complained about everything "

5
TC C, Letchworth, United Kingdom 24/09/2021

Could not believe this horrible Quest who complained about everything everywhere she went , loudly and belittling to staff . Anyway the hotel , we loved our two night stay , the hotel is lovely , our room was large clean and tidy and had everything you would want . The restaurant was nice with a selection of well cooked food . We was emailed before our stay , to tell us it was a buffet not waiter service . But this made a change and meant you could sample more than one dish and have as much as you wanted . The ordering of vegetables wasn't a problem. The swimming pool was great . The hotel is set in lovely grounds and wood land with a lake great for a stroll, plenty of parking . The staff were great helpful and polite . I would recommend this hotel we loved it , and would like to thank the staff who dealt with the horrible Quest if a professional manner . I think people are forgetting about our current situation, and the service industry are dealing with a pandemic. Thankyou

"Disappointing stay at Chilworth Manor"

1
Jan W, Portsmouth, United Kingdom 23/09/2021

Stayed for a one night stay to celebrate our wedding anniversary and was most disappointed, The room and bathroom were small, with no bedside light and table on one side of the bed which made it difficult to have a cup of tea in bed! The evening meal was a Buffett, the menu showed three main choices but only two choices were actually available. If you wanted seasonal vegetables these had to be requested. Twice we had to remind staff we were waiting for the vegetables and by the time they had arrived we had finished our main courses. The carrots were so overcooked. Our son and daughter-in-law joined us for the meal and requested ice cream for dessert. Again two requests had to be made before the dessert arrived. Overall the hotel was impressive but not homely at all, all conversations could be listened to in the bar area and there were no cosy corners or a comfortable lounge to sit in. The grounds were a definite plus, plenty to explore. The pool is also a plus with very friendly staff. Would not recommend.

"Fantastic!"

5
M1ke1973, Cardiff, United Kingdom 23/09/2021

From walking up to reception looking at the beautiful building and well kept gardens, to the room, and bar area it's a fantastic place to stay. Everything is immaculate with great service. This time was a business stay but I'll definitely return for a personal break.

"Tailored Service"

5
T6157KKandrewh, Gillingham, United Kingdom 20/09/2021

It was our second visit to this hotel for a short break, having greatly enjoyed our first. This time we brought friends with us and once again were not disappointed. The service we received was tailored specifically to our requirements, which we had notified the hotel of in advance. We were impressed by the helpful, polite and cheerful staff in all departments. The teams are very well led by the manager Mark Ind and are keen to further the hotel's post Covid strategy. Although we were advised that there were 2 events hosted during our stay, neither seemed to impinge on the hotel guests enjoyment. We were very impressed.

"Expensive room rates and a mouse!"

3
184bethd, Worthing, England, United Kingdom 14/09/2021

We stayed just this weekend on Saturday evening. The hotel was busy as there was a wedding going on as well as the function I was there for. We checked in fine as had previously checked in online. We went to our room (after paying £174 for a standard room) to find it quite small and just like a regular hotel room to be honest. NOT worth the money we paid (even with the FREE breakfast thrown in!) We had a great time at the function we were there for and retired to the bar for a nightcap. Well the staff obviously have never made a hot chocolate before, cocoa powder and hot water (undrinkable) replaced with hot milk and cocoa powder (tasted like pond water). Needless to say that was taken off the bill. We were also greeted by a mouse running around in the bar area, when the staff were alerted to this they did nothing. TV remote didn't work, internet is very patchy and keeps kicking you out. Hotel looks amazing, but wouldn't pay anywhere near that to stay there again. Very disappointed.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your feedback which I have read and acted upon. My sincere apologies for any inconvenience that was caused. The hotel is going through a review after a very busy and challenging period, and the necessary re-training is taking place on an ongoing basis. Yours sincerely, Mark Ind

"Very poor not value for money"

1
User 13/09/2021

Recently stayed for 2 nights. Noisy dirty room and dire food. Grounds not as good as expected, which are open to the public to walk their dogs and not on leads. Staff need training. No lift and no help upstairs with cases.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I am sorry to hear of your experience, If you have not contacted me directly, please do so on 'mind@chilworth-manor.co.uk. My sincere apologies again. Yours sincerely Mark Ind

"Pleasant stay marred by restaurant closure at very short notice"

3
SpaFan_11, Surrey 12/09/2021

A pleasant hotel in lovely grounds that lead into a conservation area, favoured by dog walkers. The room was a little small and the mattresses could have been softer, otherwise all good. Staff members were pleasant and the location peaceful; we were not disturbed by various weddings/events taking place. The health club (pool, sauna and jacuzzi) was worth a visit. Buffet breakfast was good and plentiful. My only issue was that our deal included dinner in the restaurant for two nights. The hotel /Great Little Breaks informed us on the morning of our arrival that the restaurant would be closed for the duration of our 4 night stay and the hotel could only offer sandwiches at the bar. While we were promptly refunded for this element, it meant sourcing alternatives at short notice and going out every evening whether we felt like it or not (or eat sandwiches). Fortunately for us, we found the wonderful Chilworth Arms, only 0.85 miles away, which, despite suffering the same delivery issues as the hotel, nonetheless provided lovely dinners throughout our stay.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I am sorry we were not able to provide you with the restaurant experience that you had wished for. I am sure that when you return in the future this situation will have been rectified. I am glad that you enjoyed the other aspects of your stay. Best wishes, Mark Ind

"Room for Improvement!"

3
Jackie B, Uckfield, United Kingdom 10/09/2021

We stayed here one night before visiting Beaulieu and going onto Bournemouth. On arrival reception was friendly and informative. The room was fine and overlooked the back of the property with nice views. The shower was not good, it was not powerful and would stop sometimes. We were looking forward to a nice 3 course meal and days before our stay was emailed it would be a buffet meal. Starter and dessert was ok but my husbands vegetarian option for main was dried up. My hunters chicken was also very dry and we both just had a few lukewarm chips. Buffet breakfast had good choice but again eggs that were not good to eat. Having said that staff we saw all were working hard and friendly.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Jackie, Thank you for your constructive feedback and your comments are noted and taken on board, regards Mark Ind

"Outstanding Hotel and Service"

5
User 07/09/2021

Last month and in one weekend I held 2 events at this hotel. During my stay there were also 3 weddings taking place. The service and attention I had, as well as my guests and delegates, was superb. The staff in the restaurant, bar area, housekeeping and those in the event's team all went the extra mile which enabled my stay and my company's events to go seamlessly.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Lisa, thanks so much for your positive review. I know you appreciate how hard the team have been working and continue to work in challenging circumstances. Your loyalty and feedback is greatly appreciated, best wishes Mark Ind

"Anniversary stay"

4
V8456LFsamc, Gosport, United Kingdom 07/09/2021

We stayed overt with friends to celebrate our wedding anniversaries , we had to go to the Chilworth Arms for our meal as there was no service in the restaurant which we were disappointed by , we were only emailed in the afternoon prior to our stay , couldn't be helped! We enjoyed a drink in the beautiful gardens and loved the stroll to the Chilworth Arms

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your review and apologies that the restaurant was not available. I am glad you enjoyed your stay with us and do come and visit again, best wishes Mark Ind

"Very poor"

1
gobalot, essex 07/09/2021

Well not sure how to start this review, we have stayed at this hotel on 3 previous occasions and to be honest it has served its purpose never great but acceptable, always clean and tidy, but most often they have weddings so we thought we knew what to expect. But on this occasion it was worse than anyone would expect, once again room clean and tidy, communal areas seem to be clean and tidy, but you always expect that areas to be used by many are going to be used, so we try to look beyond these things. Booking in was easy and the receptionist very polite and accommodating in answering our questions about dinner and breakfast, however it wasn`t the answers we wanted but she dealt with it as well as she could. The first this that went wrong was the key would not open the door to our room, and after many guests trying to help us we still could not get in, I went back to reception and was given another key which did open the door to our room. We had a very busy day travelling down from London so we were looking forward to a refreshing drink at the bar but unfortunately that did not go well either as they had 2 pumps on the bar serving Guinness which both had no beer, I mentioned this to Jodie who said she would check the cellar, a few moments later she reappeared but had no good news (No Guinness in the cellar), then Jodie came up with an idea, she could go and see if the wedding party had any Guinness and great news she came back with a couple of pints for me ( what a star), but this cause a bit of a storm because another resident saw me getting a Guinness and he want one which once again Jodie nipped off and obliged him with a pint of the black nectare. After our little drink we headed upstairs to get changed and ready for dinner, we returned to the bar area around 7.45pm and it was mobbed with almost the whole of the wedding party, what was going on. One barmaid trying to keep them happy and who was it yep you got Jodie, well done Jodie. We then went in to dinner and what a bit of luck we went when we did because we were due in at 8.30pm but got in around 8.10 and after us they did not seem to have any food left and I am pretty sure a chap behind us had no dinner. We had been aware that the food service had changed but not that if you did not get sat down before 8.00 you would not get any food, bit of a joke this part. I always thought that a buffet meal was help yourself to loads of food and have a great blow out well here you blew air cos there was nothing to eat (this was not the worst). Once again tried to get a drink at the bar and because of certain allergies I have I was unable to get a Guinness (still as I am aware the wedding guests were ok for there Guinness). Whilst sitting in the lounge letting our food go down, which did not take long we had a chap that decided to pay the receptionist a visit, quite a loud visit too and I would say he was very rude in fact more than rude and I think he should have been removed by the police it was terrible, I thought he was tor shouting at a man but found out in the morning it was in fact a young woman. So all in all what a weekend you really need to more emphasise on your hotel guests and not everything for the wedding party.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I am truly sorry for your poor experience and thank you for your constructive feedback. I am sure you can appreciate that this is not our usual way of operating and exacerbated by a very busy day and some extreme situations. My apologies once again, Mark Ind

"Park and Cruise"

5
User 06/09/2021

An extremely pleasant stay in a beautiful location. Would certainly stay again. Staff were pleasant and polite and extremely helpful. Excellent breakfast. The Park and Cruise package was ideal for us.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Jean, thank you for your positive review, which is greatly appreciated by the team. We look to seeing you again in the future. Best wishes, Mark Ind

"Heartless"

1
User 24/08/2021

After a real shocking few years my partner and I were looking to get away for two weeks and we needed an overnight stay as we were driving from Scotland en route to the Isle of Wight. Our holiday was dependant on a third person who was coming to provide some tuition for us to resume sailing. As a surprise my partner booked an overnight stay at this hotel for £80. Two days beforehand our 'tutor' let us down meaning our holiday is now wrecked pending finding another at very short notice. My partner contacted the hotel to ask what the cut off time was for cancellation as I frantically tried to find a substitue tutor. When we could not find one, she called to cancel before the deadline to be told it wasn't allowed and on top of the £80 woud have to pay £25 cancellation charge ! She dealt with a rude and stuck up woman who had as much social empathy as a North Korean security guard. So thanks Chilworth, not only has our holiday been ruined but you compounded it by your totally heartless attitude and the whole event had nothing to do with Covid !!!

"Family stay"

3
User 24/08/2021

Sorry to say that we would not choose to return to a Best Western Hotel in a hurry. We couldn't get into our room for over an hour after arrival as the adjoining rooms we had booked weren't ready! The hotel room felt slightly dated and therefore it looked unclean in places. The bed and pillows were the most uncomfortable I have ever slept on in a hotel which didn't make for a refreshing night sleep.

"Book in advance for evening meal"

5
User 24/08/2021

Restaurant was fully booked so couldn't get a table for stay. Book well in advance if you can. We knew the meals were good as we have stayed in this hotel before so was a little disappointed when we couldnt reserve a table for at least 1 of our nights stay.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your positive review and i am sorry that you were unable to get a booking in the restaurant - next time hopefully. see you again soon, best wishes Mark Ind

"Improvements needed"

2
lindaread43, Bournemouth, United Kingdom 22/08/2021

This hotel needs a good overall in all area's, the first point of contact reception was good, but the young bar staff there customer service skills were poor to say the least ,no welcoming smile ,no good afternoon how are you, welcome to the Chilworth manor hotel, all very basic customer service skills, lack of attentiveness and care, this basically seemed to be the culture running through the hotel, the staff at the dinner service again poor customer service skills and a lack of attentiveness, no ,is there anything else we can get you , no ,is everything ok? breakfast was the same ,two staff standing at the entrance looking at the bookings? I had to ask for my drink? No butter for the toast, your hotel needs a good independent audit , I would recommend re-training staff and ongoing training, general cleanliness of the hotel was ok ,but the impression we left with was the staff not only didn't care about your guests but couldn't be bothered, we are giving this review in a constructive manner it's not a character assassination we hope this helps you to look at the issues resolve them and make the hotel a better experience for your guests.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your comments which are taken on board. For the record we do very much care about our guests and I note the need for further re-training, regards Mark Ind

"Overnight stay"

3
W888QWgarym, York, United Kingdom 22/08/2021

Hotel has undergone some refurbishment and looking good. We had an executive double in the old house which was very clean and tidy. We were told it was smaller than a std room which it is but perfect for an overnight stay and more character than the std room which we've had before. Positives staff were helpful and friendly and breakfast had plenty on offer. Negatives we had an evening meal where service was very slow due to not enough staff. Our starters were good and my wife had fish and chips which she said was very nice but I had Teriyaki chicken which was over cooked with too much sauce not the best. To the staffs credit I was offered an alternative but decided to decline. We shared a sweet which was summer fruits and this was delicious so not all bad. We did see the manager by chance and told him the issues which he is fully aware off and addressing them so would expect improvements in the coming weeks, months. Overall the stay was ok and COVID issues has impacted staff numbers so this wouldn't stop us staying here again.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your balanced and constructive feedback. The team are working extremely hard and we are addressing issues where they arise and I know we are heading in the right directions notwithstanding the various challenges in hospitality in the post-Covid era. See you again soon, best wishes Mark Ind

"Extremely disappointing"

1
User 18/08/2021

While the staff here had been excelling and very welcoming, the Manor House and the food was awful. I was taken here by my mum as a birthday treat however could not wait to leave. Firstly, the room is not at all what it is shown online. It is much smaller and ha very little light, making it claustrophobic not at all a pleasure to stay in. The carpet and the curtain has an awful smell. After coming upstairs to our room we were met with a pile of towels just thrown outside of our room which was unacceptable. Secondly was the food, which was the most disappointing. We were promised and saw an incredible menu with gourmet and luxury food which sounded absolutely amazing. However, when we arrived we were met with standard cafe food. When told to the manager our dissatisfaction with the food he stated that “ two/ three chefs have left and thus they are in a transition period with an extremely reduced menu.” The menu we saw beforehand included some amazing food, this menu had fish and chips, burger and chips, Thai green curry and lots of steak ( which we could not eat for religious reasons.) There was NOTHING for vegetarians. For the amount of money paid for two days away, this was absolutely awful. The second day I had a bite of my food and left it as The menu was so disappointing. Being here for two days and having the same food was not okay. Being a sweet tooth, this was the worse part for me. Having seen Eton mess, chocolate torte, sorbets, trifles on the original menu we were served a cheeseboard and a selection of ice creams. This was really sad. My friends has booked an afternoon tea for us on the last day, however being so disappointed with our trip and wanting to leave ASAP we did not go. Our afternoon tea has been paid for and unused. This was such a waste of money and such an awful experience. I however do not want to take away from the friendly staff that work here.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thanks you for your feedback and i am truly sorry for your disappointment. I would welcome your direct contact via email - my email address is 'mind@chilworth-manor.co.uk' - as i would like the opportunity to restore your faith in us. Kind regards Mark Ind - General Manager

"Wedding"

5
User 16/08/2021

Chilworth Manor held our wedding here for begining of August. I had booked this venue 2 years ago, long before covid was a thing! Throughout the process Jo and her team have been very supportive and accomodating, providing advice and being sensitive to our concerns. When things werent looking too positive for us they even held a provisional date for us for 2022 which was a little peace of mind if things where not going to go ahead. Luckily, we managed to make the 2021 date by the skin of our teeth and when it was all systems go, I couldn't have asked for a better team to help. Everyone was always so prompt with responses to my questions and I could always get hold of Jo and Chelsea over the phone and over emails. The lead up was so much easier and pleasant with their help. The wedding itself was amazing, I couldn't fault any of the team that worked at the hotel. I had a pre-wedding meeting with Jo and Will the day before the wedding and Will looked after us during the wedding. The food was great, service was fast and the set up looked amazing. Everything just ran so smoothly and there wasnt too much I needed to think about, as it was already all in hand by the time I thought of it! None of us could fault anything, thank you so much to the Chilworth team for making our day so special!

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your lovely review and I am delighted that everything went well. I know how hard the team are working so this feedback is truly appreciated. Very best wishes, Mark Ind

"Could do better"

4
User 15/08/2021

14 months after we were originally booked, we finally went to Chilworth Manor. COVID restrictions lifted, wedding parties were in full swing when we arrived, the hotel was very busy but with a nice vibe about the place. Unfortunately with the exception of Claire, the bar staff seemed very much out of their depth. Service was slow and not delivered graciously. That said, the food was good. Dinner took a long time to be served but tasted lovely. Breakfast was self serve, which after all we've been through, was really welcomed. Facilities were as described; gym and pool available and nice grounds to walk around. Not a glowing report, but we'd still happily revisit in time.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your balanced feedback and 4 out of 5 indicates that we are heading in the right direction despite the challenges that the post-Covid era presents to us. We are working very hard to improve our consistency of product and service delivery and your comments are noted and valuable. Do come and see us again sometime, best wishes Mark Ind

"Would recommend"

4
User 14/08/2021

The Hotel pool (adults only, apart from selected times) was open 6.30am-10pm and was great for a quick swim before breakfast. Breakfast was generous, though the children would have liked full cream milk for their cereals and hot chocolate to drink (tea, coffee, milk, water and fruit juices were available). Our triple rooms included baths and showers and were clean with incredibly comfy mattresses and cosy bedding. Only 2 cups and 2 glasses were provided for the 3 people staying in each triple room but plenty of towels were provided. The children dislike semi-skimmed milk, which was the only milk provided in the rooms and were disappointed to have tea and coffee making in the room but no hot chocolate. They still asked if we can stay again however.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Frankie, thank you for your balanced feedback which I take on board and I am glad that in the main you had a good time with us. We look forward to seeing you again in the future, best wishes Mark Ind

"cruise prestay"

2
User 11/08/2021

Tried to book your price was £203 for two rooms for4 people. Rang hotel re parking for 4days for a cruise with taxi to and port.Chilworth hotel said that this could only be booked direct with them and wanted £225 per room making a charge forparking and taxi of £247.When Quering this the receptionist was most un helpful and quite frankly rude.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
David, I am sorry to hear your feedback which is noted and will be addressed accordingly. Please feel free to contact me direct on 'mind@chilworth-manor.co.uk'. Kind regards Mark Ind

"great stay beautiful place lovely staff"

5
Steve T, Cardiff, Wales, United Kingdom 08/08/2021

out with work yet fell on wifes birthday so evening meal was a bit special staff organised a happy birthday cheeseboard for dessert staff were lovely and very helpful from initial phone call chealsea to check in with adriana all restaurant staff lovely and very helpful bar was great place is fantastic walked around gardens in the morning if ever down that way again would defo stay there again

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Steve, thank you very much for your positive feedback; it is greatly appreciated particularly as the team are working very hard to deliver a great experience. Do come and see us again, best wishes Mark Ind

"Disappointed stay"

2
KatieHants, Petersfield, United Kingdom 08/08/2021

We have just returned from the manor after a 2 night stay. On arrival we were really impressed with the grounds and main entrance rooms. We used the pool prior to check in which also pleased us as we were a little early. On getting to the room we soon realized that they needed ALOT of TLC. It was a very tired looking room- which we would compare to that of a nursing home. From wallpaper peeling off the wall, yellow grout in shower, mould in silicone in the bath to the yellow shower curtain. The hotel also hosts weddings 2 each day/night of our stay (Friday/Saturday) the noise levels were very high- the first night stopping at 2.30am and starting again at 4am. Noise of wedding guests shouting, doors banging & a lot of noise from rooms above. So not a lot of sleep either evening ( having left 2 children at home- this was half the reason for the stay) We ate in the restaurant the first night & the staff were lovely- food was great too. Pool could again do with some TLC (broken chairs In the steam room, dirty showering areas in female changing rooms). Overall disappointed & left feeling cheated out of a weekend away childfree.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Katie, I was sorry to hear about your indifferent experience with us and your comments are noted and the necessary corrective action will be taken. Please do contact me direct on 'mind@chilworth-manor.co.uk'.Kind regards Mark Ind

"Pleasant hotel"

4
User 08/08/2021

We treated the kids to a day at Peppa pig world and decided to make a little break of it. We booked 2 nights here as it's only about 10 minutes away. When we arrived we were pleasantly surprised. All of the staff were lovely and friendly. Our room was a bit dated (Room 222) but we were hardly in the room so that was ok. The hotel is in a very quiet and peaceful setting with lots of grounds. We quite often sat out in the garden behind the bar with a drink or two. My only issue was that kids were not allowed in the swimming pool, I had a very disappointed 6 year old who was so looking forward to spending a couple of days in the pool. The pool is in the club over the road which people pay subscriptions to etc. I totally get it and understand why she wasn't allowed in but they do not make it clear that A. the pool isn't in the hotel and B. Kids aren't allowed on weekdays. If we knew this we wouldn't have stayed here to be honest. Breakfast was really good I thought, help yourself buffet type arrangement but all good quality. The lift was broken when we stayed which was a bit annoying as we have a baby and our room was upstairs. It was fixed on the day we left. All in all the hotel was pleasant, the staff were friendly. I think it could do with a bit of a refurb in areas but on the whole we enjoyed our stay here and would return if we were in the area (As long as it was over the weekend so as the kids could use the pool!).

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for constructive review and very helpful comments; the team really appreciate your positive feedback particularly where they are working so hard. I am sorry about the swimming pool and note your point about communication. I hope you come and see us again some time, best wishes Mark Ind

"Chilworth Manor Hotel"

5
User 07/08/2021

We stayed for 2 nights this week. Staff were friendly and helpful, especially when our car required Recovery on Thursday. We were brought pots of tea and although checked out already, made to feel welcome. Food was good, as was room. Grounds and gardens with nature reserve were excellent.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Mary, thank you for your positive review which is greatly appreciated; the team really appreciate the comments particularly where they are working so hard. Do come and see us again soon, best wishes Mark Ind

"Very Disappointed!"

3
User 06/08/2021

We booked our two night stay through Paulton's Breaks and wherever much looking forward our first trip out since lock down ended. We have only ever eaten at this hotel before but never stayed so we didn't know what to expect. What we DIDN'T expect was what looked like a very outdated, small, double room with an awful 'kids' camp bed squeezed at the bottom of the small, totally worn out double bed. The mattress on my our son's bed was exceptionally thin and every time he moved I had to hold the bed down to stop it from folding up on him. Ridiculous to even let a family stay in this room. None of us got any sleep. Oh and what happened about room service? I couldn't get any information about it...although, there wouldn't have been any room to eat so never mind. On a lighter note though, the bathroom, at least was very nice but could do with a new shower curtain and the grounds were lovely, it was brilliant just walking around before getting our son back in the room. He loved it out there :) The staff in the dining room for very nice, especially the man who served us afternoon tea (so sorry I didn't ask your name!) We were having trouble feeding our son as he didn't want to eat anything and this guy was lovely and patient. We went to reception to ask for a different room for our second night, telling them all of the above to which they said they could change rooms but the kids beds are all the same and so we had no choice but to leave. No refund or anything for the last night :( That money we could have spent on a better stay...hard enough for parents as it is.

"Shame"

3
Saintmum1, Southampton, United Kingdom 06/08/2021

Spent one night in this lovely building. Room was very dated, needed at least freshening up. Booked for evening meal which was not great, soup watery, lamb for main which was ok, breakfast staff and bar staff fab. Such a lovely building and bar area it was a shame about rooms. Would not book again

"Lovely restaurant and staff"

4
User 04/08/2021

My husband & I stayed for two nights and on the first decided to go into a nearby town where we ate at a lovely Indian restaurant and had a great evening. On the second, we were a little more tired so decided to book a slot at the hotel restaurant. There were only a few slots left as they were fully booked but managed to fit us in mid-evening which was perfect. Limited menu but very appetising choices. The staff were lovely and super attentive despite being mostly young. Amy who was bubbly and bought us our food asked if we needed anything, Yasmin who took our order and underwent all of our requests and substitutes with a smile, and Ashley who cleared our plates and bought us dessert menus, checking in with us and ensuring everything was running smoothly. Great food & service, compliments to the chefs.

"Lovely hotel"

5
User 03/08/2021

I visited this hotel for a 1 night stay, booked with Secret Escapes. On arrival we were met with a warm welcome by a helpful reception manager who noted that my friend had a walking aid and changed her room to ground floor as the lift was out of order. The hotel is located within beautiful grounds and the building was clean and well maintained. Rooms were clean and functional. Breakfast was buffet style with everything you'd expect for a full English. Good quality sausages and bacon. We had a 3 course evening meal, with good portion sizes, in fact probably a bit too much, but very tasty. We used the spa during our stay and the changing room and pool area was clean and well maintained All staff were friendly and couldn't be more helpful. I would definitely recommend this hotel.

"Small rooms with terrible outlooks"

2
mark c, Peterborough, United Kingdom 02/08/2021

We pre booked pre paid for executive room for 3 nights . On arrival allocated room 28 a so called executive room. Following several flights right stairs and corridors found room. It was small and overlooked the delivery area including refuge bins . We also saw a very large construction site only 100 or so metres away! When challenged about room outlook, size and grade the hotel had no answer. They could not justify “what made it executive “ and could offer no other accommodation. Despite 3 hour drive we declined to stay . Beware room size and certainly views from rooms!

"Afternoon Tea"

4
User 29/07/2021

Afternoon tea at Chilworth Manor was made even more enjoyable today by the excellent service we received courtesy of Georgia and Evie, They were both very attentive, helpfull and nothing was too much trouble,

"Short summer break"

5
Dee2509, Leicestershire, United Kingdom 29/07/2021

We had booked a 3 night stay through Secret Escapes which included dinner, bed and breakfast during the hottest week in July! The hotel is in a very peaceful location and gave us a great impression when driving up to it, the grounds are beautiful. Our room was located on the first floor of the main building which was very nice. Room was good and bathroom very roomy. Although the room didn't have air con we were provided with a fan which came in very handy! The evening meals in the restaurant were excellent, plenty of choice and well cooked. My husband had the sea bass 2 nights running as it was so good. Breakfast was also good, plenty of choice. The mainly young waiting staff were very polite and friendly although they were rushed off their feet. The pool area was good, luckily we arrived just as the covid restrictions had lifted so no problems accessing the pool. It was a pleasure to have a peaceful midweek swim! The location of the hotel is great for travelling to surrounding areas as the road links are good, we drove to Bournemouth, the New Forest, Southampton and Portsmouth (the Gunwharf Quays shopping centre is fantastic). Will definitely return!

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dee, thank you so much for your positive review which is greatly appreciated. The team are working so hard in this post-Covid era and to hear that we are making good progress in our recovery is very rewarding. Thank you again and do come and see us again some time, best wishes Mark Ind

"Beautiful location, wonderful building and grounds, great spa facilities..."

4
Rarelyratehotels, Winchester, United Kingdom 27/07/2021

Chilworth Manor and grounds are stunning...elegant, historic, lots of space to walk, sit, gaze. It has a lovely terrace and the gardens are extensive, very beautiful and old. It borders a site of special interest/nature reserve. The rooms are adequate, clean & comfortable. The staff are lovely! Lizzie, on reception, was patient and unflappable, helping to sort our difficulties using the booking system for the pool. The spa facilities are in a separate building in the grounds, run separately. Staff there were welcoming, efficient and friendly. Pool is lovely with jacuzzi, sauna and steam room. Good bar and nothing was too much trouble for the very helpful young barman whose name I don't remember. We had a lovely stay and are looking forward to going again.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind words and positive review. I know how hard the team are working and feedback such as this makes it worthwhile. Come and see us again some time, best wishes Mark Ind

"Enjoyable stay"

4
debs780, Norfolk, United Kingdom 25/07/2021

We stayed here for 3 nights with breakfast and evening meal included Hotel was clean, check in was very quick. The food was very good, not a very big restaurant for the size of the hotel Very nice gardens and a lovely terrace to the back of hotel. There is a pool and spa but we didn't use. We enjoyed our stay.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind words and positive review - it is much appreciated. Come and see us again some time, best wishes Mark Ind

"Great stay"

4
User 22/07/2021

My wife and I were back for a second stay. Charming character property, lovely sunny terrace for an evening glass of wine, spectacular views of the gardens. Dinner was excellent in terms of food quality, less good the slow service. Generally the greatest asset was the super young team of staff, working very hard, who could benefit from better management! Very special mention goes to Adam Caton on reception, for his help and professionalism. He sorted several issues out for us and is a credit to the place. Thanks Adam

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Jay, thank you for your kind words and constructive feedback which I take on board. We are on a continuous journey of learning and improvement after a long period of inactivity so it is nice to see that we are making progress. Do come and see us again, best wishes Mark Ind

"An oasis of calm just outside Southampton"

5
User 21/07/2021

Set in an old manor house with new additions this is an extremely welcoming hotel. Explore the extensive grounds, have a drink or meal on the terrace or in the restaurant or bar with interesting artwork and very comfortable seating. The room was very quiet, well furnished and with a bath so enabled a good nights sleep. The staff are very friendly and the food excellent. Spotlessly clean. If you would like to stay in a country house hotel this is the place to come. We did not use but there is a swimming pool and Sauna. Convenient for those exploring Exbury Gardens, Hillier Gardens, Beaulieu and the New Forest.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your very positive review - it is greatly appreciated. We are working hard to improve our levels of consistency in all areas and it is nice to see that we are making progress with this - do come and see us again sometime. Best wishes Mark Ind

"Nice grounds but booking a superior room was not worth the extra money at all"

3
User 18/07/2021

We booked a “superior room”and we were very disappointed with the room. Quite small and a view of the bins!! When I asked what the extra money was for the receptionist replied all the superior rooms were like that with the same view… The camp bed was really hard and uncomfortable for our daughter and the room was absolutely boiling hot. Also pic attached of the coffee machine- I don't think anyone would want to drink from this

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Louise, thank you for your feedback, and comments are noted and appreciated. I am sorry that certain things were not to your liking and your expectations were not met, best wishes Mark Ind

"Very nice mansion and nature around it but that's about it."

3
Vida P, London, United Kingdom 18/07/2021

We choose this hotel as it is in the nature and we really loved the location and the building as it looks fabulous. We also like to escape from the city noise whenever possible, so this was a perfect choice. Knowing we are going into a 3 star hotel, we booked a Superior room which obviously costed more, kinda like a 4 star normal room. We were surprised on the time of the booking that they do not have mini fridges, but ok we accepted the fact. Upon the arrival we were given the room that had a view on the garbages and laundry cages which was the first dissapointment regarding that we have a superior room and we were really looking forward to the nature. The room was really dark as the lightning is ridiculous so we actually bought a new light bulb for one of the lights so that we could see a bit more. The phone in the room was also not working, coffee machine was dirty and there was no toilet brush. On top of it all, the staff serving in the restaurant was with no experience whatsoever I am not sure either they are students or what is the case, but the service was very bad, only a few waiters had the experience to work in such a busy environment, but they were super unorganised, so they were really struggling as they needed to help the young ones as well. Another funny thing was they have no cocktails at all at the bar, even though they have quite a wide variety of alcohol. Once we went on the terrace which is lovely with the view and all, waited 20min to order and another 25 min to get two gin tonics (the venue was not busy at all). The only thing I rate it with 3 points is because of the surrounding nature of the hotel as it really is magical. Shame, such a lovely venue, they could get to 4 stars with a bit of effort. So if you are a nature lover as we are and like the mansions and do not regret the money you payed for it, definitely go for the visit, otherwise wait if anything hopefully changes.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I note your comments and feedback, which I am very grateful for, and apologies for any disappointment. Although not an excuse, we are extremely busy and the team are working hard to generate better levels of consistency. I hope you will give us another chance in the future, best wishes Mark Ind

"4 Day Holiday"

3
User 17/07/2021

The main reason for booking this hotel was to be somewhere close to Peppa pig World. The hotel was exactly as I'd expected, beautiful building and grounds, yet a little run down inside. (which was fine with us) We had read tems and conditions, so we knew we had to book a swimming slot for our 2 year old on the Sunday evening. I do find it strange that children are only allowed to swim for a couple of hours on a sat & sun evening considering you must have quite a lot of children stay in the hotel due to your closeness to Paultons Park!! Our room was very basic, but did the job as we were only staying 4 nights. We had meal in restaurant on first night, but found the menu very limited & we didn't enjoy the food. The staff did seem to lack basic training, as we waited for our table the younger staff would walk past us without acknowledging us which was frustrating, no one came to check how our meal was, meaning we had to approach them to ask for condiments. Breakfast was a complete farce, the staff didn't seem to know what was happening, again I would put this down to lack of training, the food & choices for breakfast were good though. The breakfast supervisor made a real effort with us after we had to complain about waiting 35mins for orange juice and cornflakes one morning & she made sure our service was spot on for the remainder of out stay. Overall I would recommend the hotel, as long as you don't go there expecting too much!

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your feedback and I am sorry that certain things fell below the level of expectation. We are working hard to improve the skills of new members of the team. We hope you will give us another chance in the future, best wishes Mark Ind

"Great location, excellent staff"

4
n0rman0liver, Burntwood, United Kingdom 09/07/2021

Very good however a little disorganised in restaurant at times. All staff very friendly and helpful. Loverly grounds, but quite overgrown at the moment probably due to furloughed staff due to covid. Enjoyed the stay and would probably stay here again.

"Let down"

3
User 08/07/2021

Upon arrival at the hotel we were impressed at what we saw and were anticipating a peaceful stay in the large grounds. The first disappointment came prior to our arrival when we were told that we could book the swim/ spa facilities 24 hours in advance- when trying to do this we realised there were in fact no slots to book during our stay because members of the leisure club could book 4 days in advance- therefore leaving hotel guests at a disadvantage. This should be made clear upon booking as due to this booking rule we were unable to use the facilities. Although the food was good the service was slow with a lot of staff looking as though they weren't sure what they were doing. Our dinner reservation was at 8 and gradually the restaurant emptied out, by 9:30 we began to feel like we were being rushed to leave with tables for breakfast the next day being laid up around us. At this time the bar also appeared to be cleaning down for the night so we decide to go back to our room for a drink. Unfortunately although the hotel is within a Manor House the sound proofing is clearly very poor. The rooms are also small. Thus we proceeded to spend the next 8 hours listening to the disturbing noises coming from the adjoining room- this noise went on all night. Our room was at the front of the hotel so following a night of broken sleep we then had to endure the noise of the arrival of staff/ leisure club members arriving from 6:30 onwards. All in all a pretty disappointing stay which was neither relaxing nor peaceful- would not book again.

"Relax with Best Western"

4
User 07/07/2021

Enjoy a break at the Chilworth Manor. Set in acres of grounds to ramble freely. There are many walks , long or short and refresh yourself with a drink in the bar. The bedrooms are comfortable and the hotel is quiet. Excellent for a wedding reception or a bonding/training period, also for a large or small conference.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind words and positive review. do come and see us again some time. Best wishes Mark Ind

"A slight disappointment"

3
User 06/07/2021

We're have been looking forward to this stay for over 18 month due to Covid. The reception team and bookings were fantastic and so helpful. On arrival we were greeted with warm and made to feel really welcome . The hotel is impressive and beautiful. We decided to have a drink in the lounge which is just an amazing room and the people behind the bar were attentive and helpful. Dinner was a bit of a different story. We were shown to our seat and told someone would be with us in a couple of minutes with water and to take our order. We waited 35 minutes to be approached and asked if we needed anything. Our order would have been helpful. When our water arrived it came in a filthy black water scaled jug and when said to the waitress rolled her eyes at us . We waited an hour between courses. The food itself was fantastic and we had nowhere to be. I full understand that England were playing football during this service so everyone was checking the score so this is probably the delay . In fact most tables were watching it by the end of the evening when waiting for food and service. But when you arrive at 7:30 and finally finish two courses at 10pm it's a longtime especially when of us is pregnant! When staff walked pasted in the evening they check in on only certain tables and other were ignored. The bedroom was a good size and modern looking . We were treated on arrival to our room with rose petals, swan towels and a card which was lovely so thank you for that. Could have done will a little more cleaning lots of cobwebs and the bathroom did have a fair bit of mould around the bath and all along the shower curtain. When it came to breakfast there we were seated quickly and told our order would be taken. Thinking the night before was just a one off as the football was on. A couple of tables arrived after us and there order was taken and again we were looked at but completely ignored. It wasn't for another 20 minutes until someone paid attention to us trying to order. A gent called Will took our order and apologised profoundly for the delay and made sure we had food quickly. This trip was a honeymoon and birthday trip combined. Will we be back and give it another go ? yes we probably will because it's a beautiful place and the setting fantastic. We were alway last bought up to try something more than once so we will but just wait a little while.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Many thanks for your constructive feedback and I am sorry for our shortcomings. We have recruited some new members of the team who I know will make a difference going forward. Feel free to contact me direct on 'mind@chilworth-manor.co.uk' when considering returning. Best wishes for the future, Mark Ind

"Wonderful weekend break"

5
715melanieh, Royal Tunbridge Wells, United Kingdom 06/07/2021

Myself and my husband enjoyed a wonderful 3 night break booked through secret escapes at this hotel. Upon arrival we were checked in efficiently and reminded of our breakfast and dinner reservation times we had previously booked. We were given directions to our room , we'd chosen a Larger room which had a very comfortable bed, roomy bathroom with shower over bath and ample wardrobe drawer space. Our meals in the restaurant were lovely, the menu varied with plenty of choice for our 3 night stay. We enjoyed sea bass, steak, chicken, lamb rump , fish and chips as mains over the weekend and delicious deserts of summer pudding, sticky toffee trifle triffle, chocolate olive oil pot, and found a delicious Pinot Grigio wine we enjoyed a bottle of each evening. Service was friendly and efficient and covid secure. We were slightly disappointed cocktails were not available as they were rewriting their menu. Breakfasts were a busier affair- we are in the lounge area each morning but tea/ coffee was refilled well, the cereal, toast brought and full English breakfasts available. Service was slightly slower but they were very busy and we weren't in any hurry. We enjoyed a walk around the conservation area and marvelled at the ring of trees, we spent a good 1.5hrs exploring before enjoying drinks and a sandwich and drink on the patio playing scrabble. We also used the swim pool- prebooked a session before we arrived, the pool was a superb size- biggest pool we've had in a hotel for a while, we were in pool with 6 other adults and one toddler, we used the steam room and jacuzzi also. We were disappointed the spa was not reopen and missed out on enjoying a massage- feel this should be stated by secret escapes and the hotel website. We would definitely recommend this hotel and plan to return again- hopefully with sunnier weather- although it didn't stop us having a 4hour walk in The New forest easily reached from hotel. Thank you to all the staff at the hotel.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Many thanks for your kind words and positive feedback. This is greatly appreciated and illustrates how hard the team are working in difficult circumstances. We are continually trying to improve our consistency so it is pleasing as a new manager to hear that we are heading on the right track. Do come and see us again some time. Best wishes Mark Ind

"We'll be back! "

5
fenlandertravels, March, United Kingdom 02/07/2021

We were very apprehensive before arrival following a slating review! We turned into the driveway to be blown away by the beautiful rhododendrons, in flower, and drove our way along the winding road. Plenty of parking outside with stunning grounds all round. Great check in with Bob, pleasant, helpful and knowledgeable. We were in the new wing so had lift access to our rooms. No lift in the old part but they will take your bags for you Beautiful room, clean and well equipped. We had lunch, small but good menu, and far too much food. Great service. I am coeliac and they took great care with my food. We pre-booked a swim. Swimming pool lovely. Water warm and clean. Dinner in the restaurant was great. Excellent service all round but especially from the restaurant manager, Jodie. Staff helpful at all times and gas great ideas of what was around to do. We went for a walk in the beautiful grounds. Regrettably we only had a 2 night stay, but in the infamous words of a certain actor "I'll be back" Good social distancing andcadherencebyo covid 19 requirements. Thank you for a lovely couple of days.

"Basic and dull"

3
User 01/07/2021

Staff were friendly and very helpful but lacked experience. Hotel decoration looked tired, rooms were quite basic. Food was hit and miss. Overall felt 2 stars but staff was very polite and working hard so left 3!

"weekend away with friends."

2
marklI6694JM, Cranbrook, United Kingdom 28/06/2021

Absolutely disgusted to be told upon arrival that we could not be accommodated for dinner that evening, room service only, they knew full well that we were not travelling alone so would not want to eat alone!!!! They e mailed me the evening before to suggest we book breakfast but not a word about no dinner. just plain sharp practice and unprofessional they should be ashamed of themselves spoiling our weekend.

"Park, stay and cruise"

3
User 28/06/2021

We stayed here a few years back on a park and cruise stay and had a lovely room overlooking the beautiful grounds, so we decided to book it again, we were greeted by lovely reception staff who were very welcoming and helpful, however when we got to our room we were disappointed it was small, basic no view and it had an interconnected door which was far from ideal when you can hear next door's conversation word for word, the bathroom wasn't very clean with mould around the bath and a dirty shower curtain, I went to reception to say our neighbours were too noisy and the lovely manager in reception moved us straight away to the next room down with no interconnected door and bathroom cleaner not sure why they didn't put us in this room to start if it was available, staff were fantastic and breakfast was lovely but doubt we will stay again as the room was a big let down

"Wonderful Staff (Antonio Superstar!)"

5
Michaelm67, Northampton, United Kingdom 27/06/2021

Whilst I can understand some of the negative comments that people have made however any potential issues will be more than overcome by the positive energy of the staff. Antonio was particularly attentive and a credit to the team. The gardens were exceptional and we really enjoyed sitting on the sunny terrace with such a beautiful view. The food was excellent and overall the stay was great value for money.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Michael, Thank you for your kind and understanding words. These are unprecedented times for our hotel and the industry as a whole, particularly with some restrictions still in place and the team are working extremely hard to try to provide the best possible experience. Antonio is our new Operations Manager and he will no doubt continue to lead us to even greater levels of consistency in all areas of the hotel operation. Do come and see us again sometime, best wishes Mark Ind

"Excellent hotel with incredible staff"

5
Colin G, Seaford, England 25/06/2021

The very best attention from very hardworking staff that you possibly could imagine. We stayed here for four nights and under extremely difficult circumstances due to the Coronavirus issues, the hotel staff made us most welcome and the service was nothing short of excellent. The General Manager (Mark) is quite rightly proud of the service his staff give and they are all to be congratulated. I strongly recommend this hotel.

"Great stay"

5
User 23/06/2021

Booked through Secret Escapes and got amazing value for money. We had to change our travel dates a couple of times and the hotel reception staff were very efficient. The hotel and leisure complex is great and the staff were very attentive.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Jerry, thank you so much for your very positive review. The team are trying very hard to deliver a great experience in these very challenging times and i know they will be proud and delighted with your feedback. Do come and see us again, best wishes, Mark Ind

"Ver nearly 4-star"

4
GeoffTorquay, Torquay 23/06/2021

Excellent 3-star hotel set in lovely grounds and easily accessible to New Forest & Southampton. Lovely terrace overlooking gardens to enjoy a drink. Plenty of free parking. Staff very welcoming & efficient; room well equipped and comfortable although with no air conditioning and restricted window opening, somewhat hot. Could have used a new shower curtain but nice big bath with shower over and plenty of hot water. Service in bar and restaurant attentive with excellent breakfast. Evening menu basically grills and the same each night which was a bit disappointing - food quality O.K. Value for money was pretty good. Very nice looking indoor pool & health club ( no charge for resident's access) although we did not use it due to short trip.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Geoff, thank you for your constructive feedback and I note your comments. Do come and see us again, best wishes Mark Ind

"Not to recommend"

1
federicarF2097DC, Wantage, United Kingdom 21/06/2021

The rooms are very tiny and not really clean. Some renovations are required. I know they reduced the items in the room but some items are very necessary during a stay. They told me they did not have cappuccino for breakfast but only black coffee and tea but I have seen the waitress making a capuccino at the bar. I would have paid extra if that type of coffee was not included in our option but the option was not given. Not a great experience.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I am sorry you did not find the hotel to your satisfaction and that we did not have some of the things that we would normally have without the restrictions in place. I take your feedback very seriously and after a very challenging time for the hotel and the industry, we will continue to re-build and improve, always with the aim of providing a quality product and service. Regards Mark Ind

"Stunning location but average service"

3
SianJ517, Gloucestershire, United Kingdom 21/06/2021

Beautiful hotel gardens and terrace we are first class, however could not rate the service highly. Some of the staff were short/rude and abrupt in the manner of service. We suspect many were new so perhaps were finding their way around the venue and settling into their roles. The evening menu was limited and quite poor quality which was such a shame. I'm sure this venue will improve in time but we are not in a hurry to revisit unfortunately

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Sian, Thank you for your feedback and I take your comments on board particularly regarding some members of the team. As the new manager of the hotel, service and hospitality are at the heart of my values for running a good hotel. Although never an excuse, we are re-building the team after a very challenging time for the hotel and indeed the whole industry. I hope you will give us another chance in the future. Best wishes Mark Ind

"Lovely Couple of Days Break"

5
worzelle, Frome, United Kingdom 18/06/2021

We last visited Chilworth Manor for my 65th Birthday almost 3 years ago. It is a really lovely hotel and the grounds are very attractive and peaceful to wander around. The dining room was in the traditional style last time but has now been extended and modernised. The staff were all very helpful and friendly and the food was really excellant. We had a meal on the first night as part of our deal but as it seems to be everywhere now since Covid, food and drinks were expensive. When we arrived we asked if we could have lunch [just a sandwich] as it did say lunch was available on the welcome letter. We were told that the kitchen was not open but to be fair, we hadn't booked and they did have two 'Wakes' going on and a couple of prebooked cream/high teas too. Possibly like many places at the moment they are short staffed. We walked down to the 'Chilworth Arms' pub, about 10 minutes away and got lunch, equally pricey, spending almost £50 for 4 of us on food and drink. The hotel missed out on this revenue as it was only basic food. On the second day I booked online before arrival, all four of us into the swimming pool at the spa. That was really lovely as there was a Jacuzzi, Sauna and Steam Room too. There were only 6 people in the large pool so no worries about Social Distancing. Our only other critism is that they have the most confusing billing system ever especially regarding the allowances for the meal on the first night. We were with our friends and it was very difficult for us all to understand how they worked out the discounts on the bills.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for kind words - much appreciated - and your constructive feedback; do come and see us again some again soon, best wishes Mark Ind

"Brilliant Weekend"

5
User 15/06/2021

What an amazing weekend . This hotel is one of the nicest I've ever stayed in. The grounds are beautifully kept, the staff were fantastic , from the gentleman on reception (England Fan ) through to the lovely ladies who look after the rooms. A special mention to Adam King and his team in the restaurant who couldn't have been more helpful .The food we had was really lovely . I didn't feel at all unsafe plenty of space for everyone to social distance, lots of hand sanitizer and masks if needed. My friend and I wish we could have stayed longer but sadly had to come back to work ! We will be returning as soon as we can ! Lots to see and do around the area, a short drive into Southampton, lovely shopping centre.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your lovely feedback about the team and the hotel. I am so glad you enjoyed yourselves and i hope that you will come and see us again soon, best wishes Mark Ind

"Exceptional stay"

5
User 11/06/2021

The location of the hotel was perfect as me and my boyfriend were going to Beaulieu the following day which is only a 20 minute drive from the hotel. The rooms were so clean and the gardens are beautiful. All the staff were so helpful and lovely and the food was so tasty. Would highly recommend this hotel to anyone.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Catherine, thank you so much for your lovely comments and I am so glad that you both enjoyed your time with us - do come and see us again some time! Best wishes Mark Ind

"weekender"

5
pat_andrews603, Cheltenham, United Kingdom 10/06/2021

This is a great location out of the City but close by.The driveway up to the hotel is one of the best in the UK this time of year,with acres of garden to the rear and an interesting Conservation Area. The staff worked exceptionally hard to ensure an enjoyable stay.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Pat, thank you so much for your lovely feedback. It was a pleasure to have you stay with us - come see us again soon, best wishes Mark Ind

"Stunning setting for an extremely well run hotel"

5
User 09/06/2021

Recently my husband and I spent a very relaxing four nights at this excellent hotel. We had breakfast on all four days and evening dinner on two nights. We cannot praise the restaurant staff enough, a fantastical team that all pull together well, you should be very proud of them. We were also lucky enough to book a swim on 2 occassions, another clean and enjoyable facility. The hotel is in a perfect position for visiting the new forest whilst offering a tranquil base. Covid regulations were meticulously followed.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Debbie, Thank you so much for lovely feedback which the team will be delighted about after such a tough year. I am so glad you enjoyed your stay and please do come and see us again soon, best wishes Mark Ind

"Absolutely lovely"

5
User 08/06/2021

After the depravations of lockdown, we thought we'd treat ourselves to a quiet, long weekend break to celebrate our 40th wedding anniversary - although not without a little trepidation due to the current, ongoing situation with the pandemic. But we needn't have worried - Chilworth Manor Hotel was perfect. Set in beautiful grounds (we recommend a pre breakfast stroll) this was the perfect getaway. Don't be put off by the Science Park location, once through the gate you could be a hundred miles from anywhere! The staff were all lovely and welcoming and the room was very comfortable with all the usual little extras. Obvious COVID measures were in place with hand gel stations and masks worn in all public areas around the hotel, which was reassuring. We were asked to book our tables for breakfast and dinner in advance of our arrival to avoid disappointment. Breakfast was served rather than buffet (again probably due to COVID) but there were a good range of options, served promptly and delicious. Dinner was lovely, three courses, again a good range of options and everything we tried was beautifully presented and fantastic quality. We finished our evenings with a drink on the sun soaked terrace, absolutely perfect. We had a wonderful, relaxing stay and would highly recommend this beautiful hotel. We booked with Secret Escapes, which included the three course dinner each night and breakfast with the cost of the room. Excellent value for money.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Kim, Thank you for your lovely feedback and I am so glad you enjoyed your stay with us. Do come and see us again some time, best wishes mark Ind

"Great to be back!!"

5
User 07/06/2021

This weekend has been perfect for me for both business and personal reasons. My first weekend back running a training course face-to-face within one of the most busiest weeks for the hotel, could not have been better. Special recognition to the Event's Team, and to their attention to detail in looking after us the entire weekend. To the bar staff, waiters and waitresses for their courteous, professional and helpful service not only to me but to my students. To the kitchen staff for mine, my guests and the visiting students for the delicious food and service here. Chilworth Manor staff, from those behind the scenes to those on reception being the face of this hotel, do an absolutely Stirling job and always go the extra mile! Some names I would like to thank personally - Event's Team: Hannah, Jo, Adam, Will and Josh; Lounge/Bar/Restaurant: Ryan, Diana, Christina, Jody; Reception: Adam and Bob; Housekeeping: Sarah and Christina, and to the amazing chefs in the kitchens. I shall continue to book this hotel ongoing.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Lisa, thanks so much for your great feedback . We really appreciate your custom and loyalty, best wishes Mark ind

"Avoid!"

1
Lollycox1977, Avon, United Kingdom 03/06/2021

Such a pretty hotel driving up to it but seriously let down once we stepped foot inside. I understand that the hospitality industry is struggling with staff since lockdown and so training is probably tricky too. But basic standards that shouldn't require training are just not met. Small adjustments could make all the difference. It seemed rare to find a member of staff that was polite. The bar staff excelled at rudeness in particularly. The cleaning standards in the room were so poor. If you have already booked this hotel, take some anti bac wipes with you! The breakfast service is so so so slow. Lots of staff wandering around doing nothing. Be prepared to sit and wait....and wait....and wait before a member of staff even looks your way, even if the restaurant is pretty empty. Then expect to receive the wrong order of food, despite the great length of writing everything down on their pad. Such a sad experience for a beautiful looking hotel. Sadly, we will never return as much cheaper and better quality hotels around with staff that have even basic friendly manors

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I was truly sorry to read of your poor experience at the hotel recently., which I take very personally. A combination of factors contributed to the issues raised so please rest assured as the new General Manager at the hotel, these are being addressed with the individuals concerned to prevent repetition in the future. My sincere apologies once again Mark Ind

"Appalling service for a Best Western platinum loyalty card holder"

3
AlanLeM, Sunderland, United Kingdom 02/06/2021

I have stayed at numerous hotels in the Best Western group across the world and have never received such appalling service. Prior to arrival I had informed the hotel that I would not be there before 21:00 and had been asked to pre-book our breakfast time, which I did 3 days in advance for 09:00. Upon arrival at around 22:00 I was advised that breakfast had been changed to 10:00 although after complaining that this was inappropriate because I needed to leave by 10:00 at the latest because I had a six hour drive home and such a delay would set me back a further hour, it was changed to 8:45. When checking in the receptionist asked if I would be using the bar, I asked when it closed and was told it was open 24 hours. This was incorrect, upon leaving my bags in the room and returning to the bar 10 minutes later I was told by the barman that last orders had been called and the bar was closed. A further complaint ensued and I was allowed one drink. Going back to the room I discovered that there was no television remote control, after a call to reception one was provided but on trying to even turn on the television it would not work. Yet another call to reception and another remote control was provided which did actually work. Whilst I appreciate the problems caused by Covid, when taken together the service fell well below the normal standards of the Best Western Group and I will not be using this hotel again. Even 3 stars is generous.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Alan, I am truly sorry for your poor experience at the hotel recently which I take very personally. A number of factors contributed to the issues raised which I am addressing with the individuals concerned to prevent repetition in the future. As the new General Manger of the hotel I am intent on improving the quality of both product and service to ensure we deliver our usual high standards. My sincere apologies once again, Mark Ind

"Discussing and embarrassing excuse for a hotel"

1
User 31/05/2021

Wouldn't normally feel inclined go ahead and write a review for a hotel but a) I've never experienced such appalling service from start to finish b) I feel others should be warned before booking with their hard earned money. Initial check in was fine-receptionist who we later discovered is named Bob gave us a room card (one- even though there was two of us?). We were offered no assistance with suitcases to an upstairs room where there is no lift so carried suitcases up flights of stairs and found our own room with difficultly as some corridors were closed off due to covid restrictions. Arrival in room 9 was disgusting- my partner had paid for a superior executive room as a treat after having a very stressful personal event recently, but on entry to room we were greeted by a foul smell, a view of the bins from the window and two flies in the room. The bed was tiny and uncomfortable and walls/ceiling paper thin. As they were fully booked we were unable to change or upgrade. On a side note, we bumped into a couple who said that they were also unhappy with their room, and when given a new key card to a different room there was already a couple in it- how is a mistake like this even made?! Food and drink out of stock on the dinner menu, food was average and the prosecco given as an apology was flat. At this point I was really unhappy with the lack of service and went to reception to speak to Bob who advised me he ‘wasn't allowed to leave his desk' and if I wanted to speak to a manager I would have to go and find them myself. I was later informed by the general manager this was untrue and they all have walkie talkies to communicate throughout the hotel. This resulted in quite a heated debate to which he decided to get up and leave the desk, not once apologising- in fact I asked, do you feel you should apologise? His response being ‘would you like me to?' - a shambles. I later on phoned down for a glass of water to be brought up to the room- no problem. I phoned again for another but staff had changed and he laughed down the phone we hung up on me- excellent when you've just paid £200 + for a night. I can only thank the management for their understanding and how reasonable they have been- three members in particular being Will ,Dianna and the GM we spoke to on departure. Complete let down other then these three staff members. Laura

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Laura, I am truly sorry for your poor experience which we did discuss on your departure and I took the necessary action at the time. The issues raised are being addressed to prevent repetition in the future. My sincere apologies once again, Mark Ind

"Wonderful family break"

5
TobMich, London, United Kingdom 30/05/2021

Lovely stay at this hotel for our trip to Peppa Pig World. The room was very spacious and comfortable and food was very tasty. Friendly and helpful staff helped to make the stay even more enjoyable. Would recommend to others and would come back to stay again

"Comfortable stay"

4
Louise362007, Woolston, United Kingdom 29/05/2021

Stayed in this hotel for 2 nights very friendly and polite staff Food lovely and tasted delicious Very covid safe My room was very clean and comfortable bed was lush best night's sleep I have had in ages Breakfast was nice too Have stayed in this hotel a couple of times now and will be staying in again

"Anniversary getaway"

5
mariarE6145MY, Worthing, United Kingdom 28/05/2021

We had a one night stay for our Anniversary, staff were very friendly and the covid one way system was marked very clearly. The room was lovely and clean, we had dinner and breakfast at the hotel and enjoyed both. The hotel and gardens are beautiful

"Old world charm with modern amenities."

5
MOIRA H, Forfar, United Kingdom 27/05/2021

We have enjoyed stays at Chilworth Manor several times in the past and so it was our first choice of venue after lockdown was eased. The welcome we received was delightful and we were as impressed as ever with the friendliness and excellent service that the staff provided. We were really reassured by all the coronavirus precautionary measures that were in place and felt totally at ease because of them. During lockdown the lovely old hotel had had a facelift and, although we are traditionalists, we loved the freshness that the new white and blue decor gave the interior of the building. Outside the manicured lawns and spectacular rhododendron trees in full bloom provided a beautiful setting.

"Why, Best Western"

5
User 24/05/2021

Hard to fault the service offered by a Best Western hotel. Always my first choice when travelling in the UK on business and for weekends away on pleasure. Friendly welcoming staff always wanting to make you feel welcome and important.

"Afternoon tea"

3
amandaherbert40, Southampton, United Kingdom 22/05/2021

Slightly dissatisfied,firstly the coffee was served with milk instead of cream and was very very strong.The sandwiches were very average and lacked seasoning.The scones were rock hard,they came without butter and normal cream instead of clotted.The pastries were slightly on he stale side and the syllabub had a small slice of lemon on the top but was not citrus it was apricot.I don't think we will be having another afternoon tea here.

"Another Good Stay at Chilworth Manor"

4
Jonn D, Chester, United Kingdom 15/05/2021

Stayed at the Chilworth Manor Hotel - my preferred place to stay when on business in the Southampton area. Great staff on Reception; room very clean and redeocrated in the past couple of years. Kitchen closed so breakfast was a "goody bag" - not worthy of the Chilworth Manor; they could do better than their current offering if they got their chef's to work on it.

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Jonn, Thanks for your feedback and kind comments. With the easing of the restrictions on 17th May, we will be able to provide breakfast in our Manor Restaurant again. We look forward to welcoming you back to the hotel again soon. Yours sincerely Mark Ind - General Manager

"Disgusted"

1
User 14/05/2021

I made a reservation with this hotel which was confirmed and payment taken. I then received a phone call asking if the stay was for business or leisure to which I replied it was for business but my family had to attend with me. The hotel reservation team explained that as long as I could show prof of work then they could accept my reservation. Two days before my stay I had a phone call from the hotel explaining they had to cancel my reservation as they could not accept my family staying. I accepted this and assumed they would refund my payment within the standard 5-7 days. A day before the reservation date I received an email from the hotel stating I need to cancel the booking to negate charges. I replied stating that I had received a phone call from the hotel two days prior stating that they had to cancel the reservation but nevertheless I cancelled via there customer services to guarantee I did not get charged. When checking my bank statements I found the hotel had not only charged me once for my booking but THREE times to the cost of over £390. After extensive phone conversations with there customer service department and the hotel direct I was given no reason for the two additional charges and received no apology for not only cancellation two days before my stay and no apology for the two additional charges I had been made. 1 booking made 3 charges taken No explanation or apology from hotel I would strongly suggest you check your bank statements if you plan on staying at this hotel. It might get expensive

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I was very concerned to read your feedback which I will investigate fully and respond accordingly within the next 48 hours. Please rest assured I will give the matter my full attention. Mark Ind - General Manager

"Date, dingy & incompetent staff"

1
User 14/05/2021

Impressive from the outside but my room was basic, bathroom was dirty & long black hair on my bed. I was shocked to have a £27 bottle of wine on my bill when I asked for the cheapest wine & no wine list!

Mark Ind, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Jen, Thank you for taking the trouble to offer your feedback. If you are able to tell me which room you were in and when you stayed with us, I can investigate the issues raised and respond accordingly. I am very sorry for any inconvenience or disappointment caused. Your sincerely Mark Ind - General Manager

"Visit in February"

3
User 04/03/2021

Despite sending information regarding stay during COVID twice via email, the receptionist really couldn't be too bothered to find it and insisted that I got the information out of the car to prove why I could stay. The room was ok, but the bathroom was smelly. You could also hear the people in ajoining rooms when they went to the bathroom. The final straw was the fire alarm going off at 7:15am, but no one was around to explain what was going on, no explanation was given when I left.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for choosing to stay with us during the current national lockdown, and for assisting the reception team in their duty to ensure guests staying meet one of the permissable criteria as specified by the Government. Whilst the majority of our team remain on furlough I am sorry that this was needed again upon arrival despite you having sent this prior to your arrival. I regret the disturbance caused by the unplanned activation of the fire alarm during your stay and thank you for your cooperation. I do hope you will choose to stay with us again in the future. Best wishes, Nathan

"Beautiful hotel & vegan food!"

5
Juliaannethornber, Stowmarket, United Kingdom 24/12/2020

Another fabulous stay at this hotel this year and again great service and food, the vegan options are a fantastic bonus. The staff are brilliant, rooms very clean we couldn't fault a thing especially in these difficult times. Well done to all we loved it.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your lovely review, we are delighted that you enjoyed your return stay and we look forward to welcoming you back to Chilworth Manor in 2021. Best wishes, Nathan

"Great hotel and the staff were amazing"

5
Anne-Marie N, Manchester, United Kingdom 09/12/2020

I booked a package for my work which included a meeting room, lunch, evening meal and overnight stay... The staff were fantastic especially in the current circumstances, they went over and above for all of the guests. The food was amazing - we were told the menu may be limited, however it wasn't, and was amazing as were all the staff and the facilities A big thank you to Jo who handled my booking - making sure that all our companies needs were met... we will definitely be back in 2021

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Anne-Marie Thank you so much for taking the time to review your recent visit to Chilworth Manor for a business meeting. I am delighted that all went well and that the team looked after you so wonderfully. It is a strange time for us all and we appreciate you choosing Chilworth Manor for your meeting. The team and I very much look forward to welcoming you back in 2021 and I wish you a very Merry Christmas. Best wishes Nathan

"Overall a pleasant stay"

4
j20102016, England, United Kingdom 07/12/2020

I booked this hotel to take advantage of the beautiful grounds and pretty/cosy setting within the hotel. The grounds were certainly wonderful and we went on a wonderful walk and saw some wildlife. The Manor has had a renovation recently so the breakfast room and reception room are very nice. We enjoyed a cup of tea by the fireplace after our walk. However the room was disappointing. In the photos all the rooms look welcoming and clean but this was not our experience. The room we were in needs general maintenance and more attention to cleaning, specifically the bathroom. I get the impression that the hotel is a happy place to work as all the staff were friendly and accommodating. Staff were happy to bring vegan milk to our room so I could enjoy tea in the morning. I emailed ahead and was told by reception that the breakfast had 'plenty of vegan options'. It became apparent this was not the case but the chef made me feel very welcome and did his best to cater for me despite not being made aware of my dietary requirements. We also enjoyed time in the pool and jacuzzi which was nice and felt covid secure as there was only 1 other couple.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your review and for your constructive feedback. I'm delighted that the team made you feel welcome and that you enjoyed your stay with us. I hope you will return and look forward to welcoming you back to Chilworth Manor in 2021. Best wishes, Nathan

"Very Happy with our stay."

5
User 09/11/2020

I booked an overnight stay for myself and my parter for his birthday. Our room was spotless , staff were friendly and the gardens are beautiful! ... We enjoyed drinks in the sunshine and a lovely walk. The view from our room could of been a little better but that's about it. We stayed at the hotel August 1st 2020. Overall we both had a lovely stay here and would definitely come again!

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your 5-star review following your stay with us in August. I am delighted that you enjoyed your visit and do appreciate you choosing Chilworth Manor for your partners birthday. Whilst the hotel is currently only open for workers in line with national restrictions, I do hope you will consider staying with us again in the future, we look forward to welcoming you back. Best wishes, Nathan

"Like returning home"

5
josephofyork, North Yorkshire, United Kingdom 03/11/2020

We had a wonderful stay at Chilworth Manor, what a stunning place, from the grand Manor House to the extensive gardens. Having been many times in the past it was lovely to catch up with the beautiful refurbishment work that's been carried out in the bar and restaurant. All I can say is WOW! I was blown away by the upgrade, what an amazing job they have done. What really makes the place special is the delightful staff. The wonderful young lady Vivienne on reception brighten our mornings with her radiant smile. We had no troubles getting the breakfast times we wanted each day and Adam King played the perfect host, we felt incredibly well taken care off. Our room in the Manor House was very grand itself! Perfect views over the rear gardens, lovely large bathroom with massive shower and separate bath. Definitely worth booking direct and requesting room 1! You won't regret it. Already looking forward to our next stay! Thank you for a great and safe time away in these ever changing times.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your wonderful review, I am delighted that you enjoyed your stay and that you were impressed with the refurbishment works we were fortunate to complete during lockdown earlier this year. I will ensure your review is shared with the team who have been working exceptionally hard at this challenging time and I know your comments will provide great satisfaction to them all. Whilst we are currently unable to welcome leisure guests we do hope you will not leave it too long before your next stay and we look forward to welcoming you back then. Best wishes, Nathan

"Short Break"

5
terrygsmile, Bedford, United Kingdom 02/11/2020

We stayed here for 2 nights on the weekend of halloween and found the food was amazing both nights .The staff were also extremely friendly and helpful in every way .Within an easy drive of the New Forest is perfect for accessing all the tourist areas .We felt totally covid secure and the ease of check in was helpful to put you at ease straight from when you arrive .If any improvement could be made it would be to help the very busy bar staff who seem to work tirelessly and appear sometimes to be overloaded.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind review, I am delighted that you enjoyed your stay and appreciate you taking the time to share details of your visit with others. I agree, our bar team have been doing a sterling job under challenging conditions and I very much look forward to a time when we are able to increase our team numbers back up as lockdowns and restrictions ease and we look forward to better times ahead. Best wishes, Nathan

"Family trip"

4
travelto70, Hertfordshire 31/10/2020

Booked this hotel as was close to Peppa Pig World, comfortable clean hotel . Even basic rooms have good facilities. Large screen tv , internet tea and coffee . Good nights sleep in a very comfortable bed

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your review, I am delighted that you enjoyed your family stay with us when visiting Peppa Pig. I appreciate your kind comments and hope you will consider staying with us again in the future. Best wishes, Nathan

"POOR BREAKFAST"

2
671imm71, Portsmouth, United Kingdom 31/10/2020

Stayed 2 nights with kids aged 11 and 17, first morning average second morning worse. There was (very slow) table service due to Covid but what we weren't told is that you needed to order everything in one go that you might want as once the food was bought to the table the staff never come back to see if everything was ok, if we wanted something else, to offer us another tea/coffee etc - it wasnt ok. Cold, poor quality, no bread/toast (cos none delivered) and looked like it had been dropped on the plate from a height. We were the latest sitting at 10 (for social distancing) with at least 30 other people but looked like leftovers had been served up to us. Staff not particularly attentive - gave up trying to catch their eye to ask for a piece of fruit. Piles of dirty plates on view in the dining room. Overall not good, wont be going back. Only ate it cos we had already paid for it and by 10.30 we were starving

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I'm sorry that you were disappointed with breakfast, I will ensure your comments are shared with our team. We have had to adapt our breakfast provision in view of covid restrictions and the team work hard to ensure quality and service is not compromised. I regret your disappointment as I know the team will and we will work hard to address this as we move out of the current lockdown which has imposed further restrictions on our business. I do hope you will consider returning in the future, we would be delighted to welcome you back. Best wishes, Nathan

"Great Break"

5
Dagssie78, Witham, United Kingdom 31/10/2020

A wonderful hotel with top notch service, lovely site and easy access to New forest and many other places. Room at little small for upgraded room. Besides this was faultless. nothing to much trouble for the great staff

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your 5-star review, I am delighted that you enjoyed your stay and very much look forward to welcoming you back in the future. Best wishes, Nathan

"Nice hotel, just don't leave anything behind!"

3
AmandaandLee G, Yeovil, United Kingdom 29/10/2020

Really nice hotel. Staff were friendly. Bathroom a bit dated. Main thing that let it down is the follow up service. I left an item in the hotel room. Called the evening of check out to inform them and was told I would receive a call the next day after housekeeping had checked the room. No call received so I called them again the evening of the promised call. I was told nothing was left behind. I told them that it definitely was (myself and my husband both thought each other had unplugged the phone charger but neither had so we know it was left). Was told I would receive a call the following day but again nothing. Pity the follow up service wasn't great!

"A wonderful gem of an hotel!"

5
User 29/10/2020

I booked the Chilworth not knowing what I'd find. But from the start I turned into a lovely tree lined drive where at dusk I suddenly come up to the lamp lit gates, with well maintained gate houses and I felt I had arrived somewhere special. The Manor suddenly appears from behind the trees and it's welcoming. The covid regulations were in place and well adhered to. The staff from the reception to the restaurant, room service and club were faultless. They could not do enough for me. Each room was beautifully decorated and had views of the trees surrounding the building. My room again was very well maintained clean and very cosy. I had a wonderful double aspect view. The staff did not come into the room during the stay but anything you needed was brought to the room or could acquired at reception. I ordered room service and had the Salmon on new potatoes with a lemon butter, it was fantastic! The terrace out the back has a nice view of the sunset over the trees and I'm sure is fabulous during summer months The main centre of the building has a lovely fire that is lit all day and great to sit around and have tea or a glass of wine. The gardens are a wonder. I did not see all of it as I intend to return and wanted to leave some more for exploring then. But what I did see was simply wonderful. The colors of the red Japanese maples stood out against the tall conifers. There is the most spectacular circle of conifers and a real surprise find. I went for a swim again the covid rules were adhered to all the time. The pool was clean and a relaxing space. The breakfasts were cooked lovely and a great choice It is a lovely place for solo trip for also families of which I saw many and well placed for a function. It was a location that made it very accessible for all of South Hampton and the New Forest, Some places which are worth a visit are The Queen Victoria country park, Netley Abbey , Beaulieu and the Lepe country and water side park. I want to thank the staff for such a wonderful trip. I had much needed rest.

"Fading Grandeur"

4
User 29/10/2020

Chilworth Manor is an intriguing grand house in many acres of what once must have been superb landscaped grounds and formal gardens. Restoring house and grounds to their original splendor would obviously be hugely expensive. There is an excellent modern spa and swimming pool complex. Room 1 is split level and has a modern bathroom with generous sized bath and separate "state of the art" walk in shower. The staircase to the upper level bedroom is narrow and could be difficult for older people.

"Beautiful hotel"

5
T33504167, Croydon, United Kingdom 28/10/2020

Hotel exceeded my expectations, clean, helpful staff and good food . Just sorry we didn't have more time there to take advantage of the pool and amazing grounds. Would definitely recommend. I took my 4 year old granddaughter who was convinced we were in a castle!

"Great stay"

4
mikerP9220XR, Bristol, United Kingdom 28/10/2020

The hotel is excellent. Our room was clean and comfortable. We got a good deal through secret escapes which included dinner, bed and breakfast. All food was of good quality and there was a good range to choose from. Covid measures in place and clearly thought through.

"Very grand looking hotel"

4
MariaT11572, Brighton, United Kingdom 11/10/2020

We had a lovely spacious and clean room overlooking the gorgeous grounds, it was very clean and comfortable, the bathroom was on the small side but fully functional. Food was just ok, perfectly adequate and the staff were very nice. It was also very quiet which maybe because of the current situation! Would definitely stay again if we were visiting Paultons. Well worth a visit for dinner to the Chilworth Arms just up the road!

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your review Maria, I'm pleased that you enjoyed your stay and appreciate your kind comments about the team. We will take your feedback on board and look forward to welcoming you back to Chilworth Manor in the future. Best wishes, Nathan

"Outdated and poor rooms"

1
User 09/10/2020

Really disappointed as the hotel on paper looks great we had a standard room which we checked into. After entering the room the cleaning standards where questionable: Bad smell , Dusty , Stains on floor , mould in bathroom etc... we asked to move rooms which they Arranged the change but the second room was worse than the first room with additional mould , hairs in sinks , stained toilet and a poor bed which left us with a un-comfortable sleep. We now have decided to check out early and move to a travelodge near by where basic standards are followed. For a hotel this size it's can't get the basics right of other hotels in the area. As reading the past reviews they all say upgrade , upgrade but they can't follow the basic principal of hotel chains. I would not recommend this hotel or the service given at main reception or the duty manger. @bestwestern

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I'm sorry that you were disappointed Lee. We have been in touch via your booking agent and I look forward to welcoming you back to the hotel in the future. Best wishes, Nathan

"Great stay - good value for money"

5
Lyn N, Hertfordshire 05/10/2020

Myself and my partner were in desperate need of a short break - x 2 cancelled holidays due to COVID. We decided to stay at Chilworth Manor hotel as it was priced just about right and was affordable (inflation all over the place with other hotel venues due to current situation). We had a fantastic stay (wend of 3/10/20). We had a lovely room, well equipped and very comfortable. Hotel was COVID friendly. Bar, restaurant and front desk staff were all very helpful and went out of their way to ensure we (and everyone else) had a great stay. We would highly recommend and would definitely go back without any hesitation. Remember to book breakfast and dinner slots though, I'm not sure what happens if you don't do that. Thanks Childworth Manor for a fab couple of nights - see you again soon :-)

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your 5-star review Lyn, I am delighted that you enjoyed your recent stay with us and appreciate you taking the time to share details of your experience. We will always do our best to accommodate guests who haven't been able to pre-book for dinner or breakfast but we do strongly recommend booking prior to arrival to secure your preferred time and to avoid disappointment on arrival - particularly at weekends. We all very much look forward to welcoming you back to Chilworth Manor in the future. Best wishes, Nathan

"Relaxing nights stay"

5
User 04/10/2020

We stayed for one night after a postponed trip due to Lockdown in March. All information was sent prior to arrival in an email. Dinner and breakfast we were able to book in advance which was very helpful and easy to follow links via the email sent. Nice room and hotel decor, friendly staff and lovely food. Thank you for an enjoyable stay

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your 5-star review, I am delighted that you enjoyed your stay with us and that you found the information provided to be clear and informative, this is particularly important to us at this time. I appreciate your kind comments about the team in particular and I know that Chef will be delighted you enjoyed your meal in our restaurant. We all very much hope you will come back to see us again soon. Best wishes, Nathan

"Very enjoyable stay"

5
MissGSouthampton, Southampton 03/10/2020

We came here for our anniversary, as had our wedding reception at the hotel 24 years ago. We were happy with all the measures that had been put in place to make us feel safe. Check in was swift as had the opportunity to check in online in advance. The room was very clean and well appointed. Breakfast and dinner times need to booked in advance which is fine by us. Our compliments to the chef as dinner was excellent and can particularly recommend the lamb shank. Our thanks for a lovely stay.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for choosing to return to Chilworth Manor to celebrate your 24th Wedding Anniversary. I am so pleased that you enjoyed your return stay and do hope you liked our recent renovations. Your feedback is very much appreciated and I will ensure this is shared with the team. We look forward to welcoming you back soon. Best wishes, Nathan

"Outstanding Hotel and Service"

5
User 02/10/2020

CPHT Hampshire Hypnotherapy and Psychotherapy Training have returned since Lockdown to use the Hotel's conference facilities and guest bedrooms again, as we have done for the past 18 months on a bi-weekly or monthly basis. All is so beautifully clean and well presented in both The Coach House Suite and my bedroom, so thank you Housekeeping, Room Service for all my meals, Chef's gravy on my Sunday roast (just like my mother used to make) and all the event's team. Adam, Will and Josh especially go the extra mile to ensure our events are seamless. Bar staff deserve recognition and during such a busy weekend they are so courteous and obliging - special thanks to Ryan, Kevin and Jody. And of course last but by no means least the wonderful front of house: Viv, Adam and Bob especially; huge appreciation to them for being so professional, courteous, patient and helpful – nothing is too much trouble. If you want to run an event here contact Hannah and Jo in the Sales Team and they will give you superb service. Whether you want a meal, an overnight stay, a special weekend or an event, I would recommend this hotel every time!

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind review Lisa, it has been wonderful for us to be able to welcome you back to Chilworth Manor following lockdown for your training and we appreciate your support and flexibility with the enforced adaptations to ensure your courses operate within our covid-secure parameters. The team very much enjoy looking after you and we value your support of our business at this difficult time. We look forward to welcoming you back very soon for your next weekend of training. Best wishes, Nathan

"Just a visit"

5
mrmrss2019, Eastleigh, United Kingdom 01/10/2020

Been to Chilworth Manor on several occasions without a hitch and can say that the refurb was a big hit. I'm aware that these are difficult times for all including myself so have to make allowances and abide by the new laws and regulations set out for our safety. I Noticed reading the review left by the undoubtedly law flouting, woman hating (male) customer that unfortunately this doesn't seem to apply to all.. The receptionist, a lovely lady couldn't be more helpful. Nice to have a friendly face to welcome you to lovely hotel which is clearly trying to manage through these difficult times..

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind review, I am pleased that you enjoyed your visit and appreciate your acknowledgement of the team who, as you say, are working exceptionally hard whilst adapting to ever changing legislation governing our industry at this time. We all look forward to a time when we are able to operate without restriction and until then have been humbled by the many positive comments received directly from guests with regards to the efforts of our team and extensive measures in place across our business in relation to covid-19. I very much hope that you will choose to visit again in the future. Best wishes, Nathan

"No lightbulbs in 2 out of 3 lamps no fridge in room not enough milk for coffee no water"

2
User 29/09/2020

For £80 I got a pretty basic room and had to wait 2 hours for someone to come and put bulbs into two out of three of the lamps (the bulbs were actually missing) water pressure in the shower was very poor at 7am. Do not make the mistake of signing up for breakfast or dinner here you will be made to adhere to a militray code of timings it is just not worth it - save your money and go at your own leasure to where you please like a civilised person in a civilised world. I won't be coming back here. I gave it three and not 1 or 2 stars because the staff were friendly enough when not ordering their guests / inmates to wear masks.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I am sorry that you identified some missing lightbulbs in your room upon arrival Roy and am pleased the team were able to resolve this for you. This is a most unusual occurrence which we will follow up accordingly. Whilst operating under covid restrictions and to control capacity within our restaurant we are asking guests to pre-book breakfast and dinner. This also helps ensure we can comply with our legal obligations with regards to test and trace within the restaurant area whilst ensuring social distancing can be maintained. We very much look forward to a time when we are able to operate without the restrictions imposed whilst trading during the current global health pandemic, however until this time the safety and wellbeing of our guests and team members remains our absolute priority at all times. Our team have been wearing face coverings since the hotel reopened on 4th July and you will be aware that this recently became a legal requirement. We expect all our guests to comply with the law, unless falling within one of the exempt categories and I make no apology for our team members enforcing this. Best wishes, Nathan

"ARROGANT STAFF AT RECEPTION DESK"

1
User 28/09/2020

This was our first visit to Best Western Chilworth Manor and in these Covid times I really think that the hotel are doing their very best to keep everyone safe & well looked after, One way systems in place as soon as you arrive along with hand sanitiser. Staff at reception are bit arrogant I Would firstly say that the hotel is 1st Class, however reception staff (old lady) is so rude and arrogant. Upon our entry at reception, we were waiting to be checked in, standing in a Que, this woman started shouting and bullying in front of other guest, that she will not book us in, as I had no face mask I understand the risk and I understand the face mask is very important, I had one with me in a pocket and was just about putting it up, but shouting and bullying and insult in front of other guest was so humiliating. Its probably unconscious racism, specially if someone is spending money at hotel they should be well looked after and welcomed. I absolutely agree Covid rules, but showing no behaviour is disrespectful and not considerate and no politeness in voice In hospitality sector it is shame for Hotel group, it is defiantly training issue. Consumer rights are yet not explained to employees in tourism sector. It is obligatory for Hotel and deserve full refund with an apology from that old lady I would also request you to send me a CCTV coverage, so I can pursue the matter further to the Hotel Omdsusman / consumersreports.org

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind comments about the hotel, the measures we have in place and your conclusion that Chilworth Manor is "first class", I am disappointed by your decision to rate your review just 1 star despite these positive comments. The change in law last week requires all guests and team members to wear a face covering when entering the hotel and whilst moving around public areas, we have signage to this effect at the main entrance. I note from your comments that you entered the hotel without a face covering and I regret the offence you took to being asked to put on your face covering by our receptionist. We take our responsibilities towards Covid exceptionally seriously and I appreciate your acknowledgement of this, the safety and wellbeing of all guests and team members is our absolute priority at this time. I have received the hard copy of your review sent by post to the hotel and have responded to you directly. Best wishes, Nathan.

"disappointing"

1
User 27/09/2020

We booked to stay here with family as a farewell to my son as he was joining the Army the following day. we had to be at his barracks for 1230. when we checked in we were told breakfast was going to be at 11am, and there was nothing they could do about it. it wasn't ideal,but we figured we would make it work. After the most uncomfortable nights sleep on rock hard beds we got up and decided we would buy drinks while we were waiting for out 11am breakfast slot. unfortunately the hotel were not serving/selling drinks till 11am, so we had to sit and wait for breakfast to be able to have a drink. we were finally seated for breakfast, 40 minuits later 11:45 breakfast still hadn't arrived, we at this point had to leave the breakfast room and check out as we had a time restraint. as we were leaving, the reception area was full of guests complaining about the breakfasts, rude staff, cleanliness and uncomfortable beds. the bar didn't open till 12pm, just as we were leaving, so no guest in the hotel was able to get a drink, tea or coffee through the entire morning. The really sad thing for us is that we aranged to stay here as a farewell before sending my son off, but we ended up leaving at 12pm and sent him off in rush with no breakfast and nothing to drink. we will never get our last day with our son back, and they spoilt that that.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I am sorry that you were disappointed following your stay with us at the weekend. Whilst operating under current restrictions with a requirement for breakfast to be pre-booked, we do recommend guests contact Reception prior to arrival if you have a preferred time to avoid disappointment. I believe you were staying as part of a group of 4 rooms and I'm sorry it was only possible to accommodate your group towards the end of service. We were operating this weekend under the revised Government guidelines for the first time and the team were faced with a number of challenges with the enforcement of the "rule of 6" which we take seriously for the safety and wellbeing of our guests and team members. The limited capacity within our restaurant and kitchen due to social distancing does create additional pressure at busy times and I regret the build up of issues that impacted your experience on Sunday. I do hope you will consider staying with us again in the future so we may have the opportunity of restoring your faith. Best wishes, Nathan

"We had a great stay!"

4
237dianem, Brighton, United Kingdom 24/09/2020

We stayed at the hotel for our anniversary and had a lovely three days. It is an impressive building, it's very quiet at night, has beautiful grounds, the bed was exceptionally comfy and although the spa was shut because of Covid, We managed a swim each evening. The staff were all very attentive without being overbearing and the Covid cleaning and guidelines are all adhered to well. It is in a good location for both the New Forest and Southampton.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your review, I am delighted that you enjoyed your stay with us and do hope you will choose to visit us again soon. Best wishes, Nathan

"We had a great stay!"

4
User 24/09/2020

We stayed at the hotel for our anniversary and had a lovely three days. It is an impressive building, it's very quiet at night, has beautiful grounds, the bed was exceptionally comfy and although the spa was shut because of Covid, We managed a swim each evening. The staff were all very attentive without being overbearing and the Covid cleaning and guidelines are all adhered to well. It is in a good location for both the New Forest and Southampton.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your review, I am delighted that you enjoyed your stay with us and do hope you will choose to visit us again soon. Best wishes, Nathan

"TICKED ALL THE BOXES FOR US"

5
Vexillogist, Trowbridge, United Kingdom 20/09/2020

This was our first time away from home since the pandemic and we were feeling very apprehensive, especially as some of the recent reviews had been critical about the Covid measures at the Hotel and substandard service. Why did we worry? The Hotel was fastidious about safety. Everywhere you walked inside was covered by sanitising facilities, with one way systems in operation. Reception was tidy and functional, manned by smiley staff. Our room was spacious and very comfortable and we immediately felt reassured. It was spotless and the bathroom was small but gleaming. We had two evening meals in the restaurant and they were of very good quality and delicious. The wine we had was also very much to our taste. We had no trouble with breakfast as some people seem to have had. We booked for 9 a.m. each morning, arrived promptly and were immediately shown to a table. Tables were well spaced apart. We felt secure. There is a glorious terrace to the rear of the Hotel and we sat out each afternoon and either had a glass of wine or a pot of tea. The gardens are huge and lead into a conservation area, which is densely wooded. We had an exploratory expedition into the woods and it was lucky we had our mobile with us, as we got lost and used it to navigate our way back to the hotel. We saw slow worms which was thrilling. There is plenty of parking at the Hotel, although some parts of the car parks are a little dark. We had to use a torch. All in all, we thoroughly enjoyed our visit to Chilworth Manor Hotel and would definitely recommend it to friends. We would go back, for sure. Some people criticised the decor of the Hotel in their reviews. As far as we were concerned, the Bar area was beautiful with an impressive gallery all round. The dining room was simple and had white tiling at the far end that was gleamingly clean. We actually thought it was very attractive. We thought the Hotel and its staff were coping admirably at this most difficult time and congratulate all concerned. The only real worry was that some of the guests seemed to think that Covid precautions were not for them and obviously did not understand what social distancing means; and also had difficulty in counting up to six. Thank you to Chilworth Manor - we had a lovely break.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
What a wonderful review, thank you so much for taking time to share details of your stay with us so comprehensively. The team are working exceptionally hard at this time to adapt to our new way of working and recognition such as yours is a source of great reward and motivation. I am delighted that you enjoyed your stay and I very much hope you will choose to stay with us again in the future. Best wishes, Nathan.

"Overnight booking to celebrate family member's 40th Wedding Anniversary"

5
sandral308, Bournemouth, United Kingdom 19/09/2020

We had two family members staying at Chilworth Manor for 3 nights to celebrate their 40th Wedding Anniversary and we stayed overnight to have a meal in the restaurant on the day of their Anniversary. We arrived early and the receptionist was very pleasant and suggested we wait on the terrace or in the gardens and order a tea/coffee if we wished whilst we waited to book in. We had booked an executive room which was very nice with everything we needed provided and was very clean with fresh bed linen and towels. Dinner was very tasty and there was plenty of it and the staff were very attentive. We also enjoyed breakfast despite the restrictions imposed by Covid 19. The hotel was well organized as regards the pandemic restrictions and most people observed the rules of wearing masks whilst moving around the hotel. We enjoyed our stay and would certainly like to return to this hotel in the future.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your wonderful review, I am delighted that you enjoyed your stay with us and appreciate you choosing Chilworth Manor to celebrate such a special occasion. We very much look forward to your next stay with us. Best wishes, Nathan

"Short Break"

5
User 19/09/2020

Absolutely lovely place to relax and chill out. With excellent facilities of a pool and a gym on site walking distance from the main house. Unfortunately the Spa not open due to covid and you have a booking system for gym and pool for safety measures. Beautifully arranged gardens with access to the conservation area where you can walk in woods. Staff were all really helpful and polite. Our bed was the most comfortable bed I have stayed in with sprung mattress and topper. Very happy with service and quality of breakfast will newly refurbished definitely return to this hotel.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your 5-star review, I am delighted that you enjoyed your stay with us and appreciate your kind comments, about the team in particular although it's also great to see that you enjoyed such a comfortable night. We look forward to welcoming you back in the future. Best wishes, Nathan

"Very nice break"

4
Holidaysatsea, Haverfordwest, Wales, United Kingdom 18/09/2020

We had a very nice 2 night stay at Chilworth Manor. Service was very welcoming all around with staff always happy to help and saying hello. The room was clean and tidy with some public areas obviously having been recently refurbished. Health of guests and staff taken seriously with clear signage and measures in place. Food was good, especially the deserts and cakes at afternoon tea - delicious. The grounds are stunning and location perfect. We would happily return again (this was actually our second time). Only minor point - the dining room walls could possibly do with a lick of paint where the tables are against the wall as they were looking a little tired. Thanks you for the perfect 2 night staycation.

"Frustrated "

2
Michael J, Caversham, United Kingdom 18/09/2020

Have to say frustrated is an understatement, annoyed at being offered 7am or 11am for breakfast bookings only! Yet with all of the beautiful places we visited today all offered food and seating outdoors in what must be a glorious weekend for weather yet they lack common sense in this apparent hotel. I came here for a break, i was not expecting to get up early like it was work!

"average Hotel"

3
User 17/09/2020

Hotel is average, may be due to current covid 19, service was not good as it expected. Breakfast again not much choice for vegetarain, Also bed was not very good, I did ask to change the room they were not able to change it, instead they offer quilt to but it on top of the mattress.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your review and for your feedback. Our breakfast offering is currently limited with the inability for us to offer the full breakfast buffet due to covid restrictions, we are also operating our restaurant with limited capacity. A vegetarian cooked breakfast is available alongside our continental offering, cereal, fruit and yoghurts. At times of high occupancy it is not always possible to change rooms and I'm pleased the team attempted to find a solution to suit your personal preference with regards to the mattress in your room. We hope you will choose to stay with us again in the future. Best wishes, Nathan.

"Lovely rooms and grounds yet poor customer service"

3
nik1988, Trimley St. Mary, United Kingdom 16/09/2020

We stayed at the best western Chilworth manor hotel during a couple days visit to the new forest and Peppa pig world. On arrival, staff on reception were very welcoming,polite and cheery. We had requested an extra bed upon booking for my 2 year old son. When we got to the room they had set up an extra bed which happened to be an air bed- seems fine. After a long day travelling and arriving back from Peppa pig world, we decided to stay put and eat at the restaurant / bar within the hotel. Service was a little slow and after ordering our child's meal we were told that it came with ice cream aswell - great!My husband then went to order more drinks and the barman decided he needed to change the barrel first rather than take his drinks order in a practically empty bar. The waiter then arrived woth our meals out on the terrace but brought no cutlery etc and eveyrhing was very slack.The ice cream however never came out as nobody came to clear the plates etc from the terrace so we ended up leaving it and asking again at the bar for it an hour later..too late to be eaten by my son at that time.. We arrived back to the room and had the worst night as the air bed deflated meaning my toddler would not settle very well having to sleep with one of us on the double bed whilst I tries to sleep on the deflated air bed. The next morning we went down for breakfast and it was not good service. The young man on the front of house for breakfast was not a happy bunny on the Tuesday morning..we were not asked how we wanted our eggs with our breakfast and we had to ask for our hot drinks after we'd eaten our breakfast. This morning however(Wednesday)the staff seemed to have it together.(misog boy not being on the front of house may have had something to do with it) As we left the hotel Tuesday morning after our horrendous night, we asked if they could sort the extra bed situation and replace it with a z bed which they said they would do whilst we were out. We arrived back to the hotel at gone 5pm that evening to find that nothing had been done. A quick visit to reception and she said she will send someone up to change it right away.. they arrives.. set up another air bed and left.. still no good as it should have been a z bed which I did ask the housekeeping lady but she did not understand what I meant by z bed. My husband mentioned it to reception once again and they then had it changed to a z bed once we were out for dinner that evening. Problem solved.. but it shouldn't have taken threw trips to reception to sort.. Overall I think the rooms are lovely here and the stay is okay for a couple of nights, it's just the slack customer service that lets it down.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your comprehensive review and for your feedback. With a number of our team currently still on furlough those working are doing their very best to respond to requests and I'm sorry on this occasion there appears to have been a breakdown in communication and you had to chase several times for a replacement bed. We experienced uncharacteristically high demand for extra beds through the Summer due to a large number of families choosing to stay with us and the air beds used were a temporary solution to support these numbers. I am sorry that your experience with these was not satisfactory and I'm pleased a z-bed was eventually located and made available for you. I am pleased that your overall experience with us was positive and do assure you that we will take on board your comments to aid our further improvement at this time. Best wishes, Nathan.

"Pleasant stay"

4
Julieus2, Cardiff, United Kingdom 15/09/2020

We booked an overnight stay as park of the Paultons Park package. It's about 15 to 20 mins away from the park and on arrival I was delighted to find there was plenty of parking. We were greated by a very helpful young man at reception who checked us in and offered a breakfast time slot and a choice of having either a cooked or continental breakfast. As we thought it would be grab and go style food due to Covid we were pleasantly surprised. We chose cooked breakfasts for us and a continental for our daughter as it gave us options in case she didn't like something. Sadly, the only time slots available were 7; 10 or 11 am. We picked the 7 am as we wanted to get to the park by 10 the following day. We had read previous reviews about people struggling to get a table booking so we had contacted the hotel prior to arrival and booked for an evening meal. (If we had known about the breakfast arrangements we would have booked that at the same time.) During dinner I saw a number of people turn up without reservations but tables were not available due to Covid. However, they were offered the option to sit in the bar area, where spacing was a good and plentiful. So I wouldn't worry too much about not booking beforehand wasn't an issue (this may change at busier times). Overall the food was fine, limited menu but that is to be expected and nice. The two waitresses were fantastic and very helpful. We asked if our daughters food could come out when ready as she was hungry after a day full of Peppa Pig experiences. And to their credit it came out with our starters. They checked on us throughout and nothing was too much trouble. We saw one lady again at breakfast and again she was great. They sanitised their hands very regularly (I made a point of observing) and all wore masks properly. So from a Covid perspective the measures implemented were spot on and being followed. Our room was on the ground floor at the far end. It was absolutely fine, clean and tidy. No complaints there. The grounds looked great and if our daughter wasn't exhausted from a day at the park I liked the option that she could have run around outside to wear herself out. The pool facility is in a separate building and for over 18's due to Covid. We were tired so didn't check it out but it was nice to have a choice to do so if we wanted. Check out was a breeze. Only suggestion I have would be for a larger directional sign at the very last turning into the hotel. Would I return? The answer is yes. Nathan ... expect us back in the Spring.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
What a wonderful review to read this morning, thank you. I am delighted that you enjoyed your stay with us and I do truly appreciate you taking the time to share your feedback so constructively and comprehensively. The team have been working exceptionally hard whilst adapting to our new normal and your recognition is greatly appreciated. We all very much look forward to welcoming you and your family back to Chilworth Manor in the Spring. Best wishes, Nathan.

"Depressing "

3
ASG_expat, London, United Kingdom 10/09/2020

The good news - it's cheap. The bad news......take what was clearly once a gorgeous building and stick a best western in it. The building has been stripped of any personality whatsoever. Miserable front desk experience only to be made worse when you enter a depressing room. My pillow would only be slightly more uncomfortable if I was lying on a pile of uneven rocks. There is no sound proofing at all, the huge corridors full of rooms meant I might as well not have had a door at all with all the coming and going all night. There are other better places to stay in the area.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I am sorry that the hotel did not meet with your expectations and that you were disappointed following your recent stay with us. We were fortunate in being able to complete the refurbishment of our reception, bar and restaurant during lockdown earlier this year and have received many positive comments about this, I am disappointed that this was not to your personal liking. As a hotel of 97 bedrooms I'm afraid there is little I can do with regards to the hotel having corridors full of rooms, but I do regret your disappointment and hope you may consider staying with us again. If doing so please book directly with our friendly reservations team here at the hotel who always do their best to accommodate individual requests and can recommend the best room type to book, perhaps one of our Deluxe Rooms which are located at various points within the original Manor House amongst corridors of varying length. Best wishes, Nathan

"Stunning old house but Disappointing"

2
User 08/09/2020

M27 was very close & drone from that was constant. Room was basic & tired, part of modern extension at rear of house so no views. Lighting not working in our first room so moved to another nearby. Noise from babies and screaming children although a quiet room was specifically requested. Very disappointing, it was a beautiful old house but couldn't appreciate that in room we had & breakfast room overlooked cars in the car park! Need lighting in overflow carparks too as have to walk some way to hotel entrance as car parks were busy.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thanks for reviewing your stay, I'm sorry to see that a number of areas failed to meet your expectations. Our standard rooms are, as you say, located in the Garden Wing, many with garden views. Our Executive, Superior and Deluxe rooms are located in the original Manor house and would be a great option for your next stay, so please consider upgrading. I regret the disturbance you experienced from an adjoining room and that you were disappointed with the location of the Manor Restaurant at the front of the hotel. I appreciate your 4-star rating for location, cleanliness and service and do hope you may consider staying with us again. Best wishes, Nathan

"Weekend break for a couple"

4
Lisa G, Newbury, United Kingdom 07/09/2020

Had booked a weekend offer and it was great value for money. We had booked to swim in the nearby pool/club. Pool was well managed and only a limited number of people could swim. Pool area and changing could do with a good clean, very grubby, bit disappointing. Hotel bar was good, nice offering of food, some we had in the bar and so we had as room service. Grounds are lovely for walking as it's a conservation area. The terrace had tables with umbrellas set up and we had a nice afternoon of cheese and wine watching the sun set. Room was clean with all we needed. Did put up a sign for the room to be re made up but that didn't happen. Noticed a few had been missed as still signs on doors. Breakfast wasn't great and they will not win any awards for it. You have to decide what time to eat and what you want. Full English was our choice and it came both days so over cooked, eggs had as nails. They are claiming they can't serve toast due to restrictions. As this would normally be a buffet breakfast it was very limited and a bit megre as it had to be table service. That said we had a great stay, just what we needed, and yes..we would go back..

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your constructive review Lisa, I am delighted that you enjoyed your stay and we look forward to welcoming you back. Our Housekeeping service is temporarily suspended due to covid-19, team members do not enter rooms once occupied. If you require service this can be arranged via Reception along with any additional towels or items that may be required during your stay. Breakfast is a challenge for us whilst working hard to service a high number of guests with limited restaurant capacity, we are all very much looking forward to a time when we can return to the full breakfast buffet offering and I hope this is in time for your next stay so we are able to offer the full selection. Best wishes, Nathan

"Charges from hotel"

3
User 06/09/2020

Don't give this hotel your bank card to swipe on arrival. Charges are £400.00 for extras (as they say). Found this excessive, don't know of any other hotel chain to do this. Reception staff don't mention this on arrival so be aware.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I'm sorry for any confusion with regards to the pre-authorisation taken by Reception upon arrival. As we are currently unable to accept cash around the hotel, guests have the option to open a room account by leaving a pre-authorisation of £25 per person per night at the time of checking in. This is secured against a credit card but no funds are received by the hotel, it is held by your bank and enables you to charge food and beverage to your room during your stay and for us to complete an express checkout on departure. If you prefer it is possible to pay as you go by card or contactless in the restaurant and bar. Best wishes, Nathan

"Lovely stay"

4
User 05/09/2020

we had a lovely stay here over the Bank Holiday weekend. Staff very friendly and room was lovely. Unfortunately our electricity stopped working but it was dealt with quickly and we were moved to an even nicer room! Fire alarm went off twice in the morning on first and last day. I think the lounge area could do with some music as it is so quiet and not much atmosphere. Very impressed with staff handling any issues we had. Slept well, lovely stay and good location too. Thank you!

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your review, I am delighted that you enjoyed your stay. Sorry to see that you had a problem with the electrics in your room, I'm pleased this was dealt with quickly for you. I hope you will stay with us again soon. Best wishes, Nathan

"Disappointing"

2
ralfschnauzer, Hampshire 03/09/2020

We paid extra for a superior room which we understood was the third level up after regular and executive. Arrived to find the room overlooked the rubbish bins. Two windows in room one which opened to a glass screen.

"Excellent service"

5
784nikitaf, Hastings, United Kingdom 02/09/2020

Staying at Chilworth Manor for the first time on 30th August, we were very pleasantly surprised at the standard of facilities in spite of the current pandemic. We arrived in our lovely corner room, however quickly realised that the additional bed for our 4yr-old had not been set up. A quick call to reception resulted in a promise that housekeeping would be there imminently to resolve this, however a very short while later we were called by reception to tell us that they would prefer to move us to a bigger room to give us more space to move around when the camp bed was set up. We were able to leave our things in the original room whilst we went out for dinner and then returned to pick up the key for the freshly set room. The rooms were both very clean with a nice selection of drinks including a luxury instant hot chocolate that my daughter loved. The toiletries were sufficient and of good standard, and reception was very accommodating with a toothbrush set when I realised I had forgotten mine. Breakfast was by pre-arranged time slot booked at check-in and was a good offering, again despite the changes required due to the pandemic. I actually liked that the breakfast was pre-plated and delivered to our table, everything was fresh and the mushrooms in particular were delicious. My husbands only complaint was that he would have liked an extra sausage and bacon rasher (one of each were provided on the plated breakfast). We weren't sure if he could ask for more so didn't, but the servers were very amenable when my daughter decided she would prefer cereal after trying her cooked breakfast. Tea, coffee, juice and cereal were offered before the main breakfast, and top-ups regularly offered throughout. Check-out was very straightforward and there was ample parking space even when we returned from our meal. A nice experience, punctuated by the very kind service provided with the swapping of rooms, etc. Would happily stay again.

"Disappointed"

3
User 01/09/2020

When we arrived we were told we should have booked breakfast and only 7am slot left. Not ideal when travelling with two toddlers. We arrived in the room to find no travel cot set up. My 1yr old then handed me a half eaten packet of polo's from under the bed and my 3 yr old showed me hairs in the bath. Breakfast was not as expected. A small cooked breakfast with no toast and no portion control as I had the same as my 1yr old. There were also no high chairs offered. The next day at breakfast 8am our table still had food and stains on it and we had to ask for tea 20mins after arriving as none was offered. I asked for a smaller plate for 1yr old and was then offered a highchair, better late than never. 45mins after we arrived a man came over and asked us to leave as the next sitting was coming at 9am! We said the kids were still eating and were told its not an ask its a must and we need to leave immediately. Disgusting. A lady then came over to see what was happened when we explained she offered to wrap our meal in clingfilm. We told her not to bother as we had all got up and were past it at this point. At check out we weren't even asked if we'd enjoyed our stay, just told were to drop the key. Such a shame as the hotel is stunning, beds comfy but that's it

"A REALLY NICE 2 NIGHT STAY"

5
VioletEmily, Royal Tunbridge Wells, United Kingdom 31/08/2020

This was our second visit to Best Western Chilworth Manor and in these Covid times I really think that the hotel are doing their very best to keep everyone safe & well looked after, but of course you can never keep everyone happy! One way systems in place as soon as you arrive along with hand sanitiser. Adam was helpful behind the reception desk. Our room was clean and fresh with a hospitality tray & kettle & usual toiletries. Our 3 course Dinner was really good, as was the chilled Prosecco! Choice of Full English or Continental for Breakfast- along with fruit juice, tea or coffee & cereal. I must just mention another Adam that works in the restaurant - he was so helpful and really goes that extra mile to make sure that he can do all he can for ‘the customer' thank you Adam. All of the staff were polite and ALL wore visors or face masks at all times, although it's a shame that some guests staying at the hotel just didn't bother to wear them at all, which is very disrespectful to the guests that actually do bother to help keep THEM safe!! Also, It would be really nice to see people being a bit more respectful to these people that work in this beautiful Hotel by following the government guidelines, all of the the people that work there are there to make our lives better and I thank them all. Also thank you Jo for your help, it was much appreciated. The grounds at the Hotel are beautiful and we enjoyed the walks very much. Plenty of parking. Looking forward to visiting again in 2021.

"Terrible Experience"

1
User 29/08/2020

Checked into hotel on the Friday, me my brother and my disabled father. Initially all seemed nice, pleasant entrance and outside appearance. My father was booked into a disabled room as he only has the one leg and is wheelchair bound checked beforehand and they confirmed the room would be ideal as had plenty of room around the loo to be able to use. This room was not at all fit for purpose as not able to pull alongside the loo in his wheelchair and transfer to the loo as only one side is accessible and has a disabled rail? Badly needs to be altered as this is highly unsafe. Also net curtain was covered in blood or chocolate? Our twin room was very disappointing also due to bad decor and mould on bathroom ceiling that noone had bothered to scrub off, actually comes off when you rub your finger over it so no excuse.. Spoke to very busy staff who seemed very demoralised with job and the young man in reception tried to switch us with people who were already staying there? Very odd. But after an hour of waiting we were told this was not possible and other disabled room was the same so unsuitable. The reception guy also agreed these disabled rooms are not fit for purpose. Also had issue checking out as door mechanism was broke and could not reenter room. Arrived back home and father left ipad in room which on phone call to hotel had mysteriously disappeared..

"Not the hotel it pretends to be!"

2
RCampbell79, Bognor Regis, United Kingdom 25/08/2020

We stayed here at the end of a long weekend in the New Forest. I grew up in this area and always thought Chilworth Manor had a reputation for being an upmarket hotel, so I was looking forward to a night here, booked by my husband. I was immediately struck upon entering the hotel that it didn't have the 'wow' factor in any way that a nice hotel in an old, grand building usually has;

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I'm sorry that your expectations our the hotel were not met upon arrival at the hotel RCampbell79. We were fortunate to have been able to complete the refurbishment of our ground floor during lockdown which encompassed our reception, bar, restaurant and new library. Many of our regular guests have commented positively on the transformation and I regret your disappointment. Despite your first impression of the building, I do hope the remainder of your stay with us was enjoyable. Best wishes, Nathan

"Very nice place"

5
User 25/08/2020

Very nice and quiet place.I will come back with pleasure. My 15 months baby enjoy the gardens.We have enough space to play and run.Good food but not too many things to choose from menu. I will come back for sure.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your 5-star review, I am delighted that you enjoyed your stay with us. We very much look forward to your next visit and hope it will not be too long before you stay with us again. Best wishes, Nathan

"2 Night Stay"

5
User 24/08/2020

We stayed here for 2 nights as part of a package deal with Paultons Park (Peppa pig world) Check in was seamless and we were clearly instructed re covid guidelines etc Rooms aren't huge but they are clean and serve a purpose! Bed was comfy, bathrooms could do with an update at some point. Breakfast was nice, full English or continental now available. Only small complaint would be no Air con in the rooms.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your 5-star review, I am delighted that you enjoyed your stay with us and appreciate your kind comments about the measures we currently have in place. In particular I am pleased that you enjoyed your breakfast. As you say, we do not have air-conditioning in the hotel unfortunately but do have a limited number of fans available for guests on request. Fortunately the recent spell of hot weather seems to have passed which makes things a little more comfortable for us all. Do come and see us again soon. Best wishes, Nathan

"Rooms fine"

2
caz1998, Brighton and Hove, United Kingdom 24/08/2020

Just spent four nights at the hotel, rooms fine but very let down in the restaurant, first night we book in for dinner no problem with the limited menu, ordered a pizza which came in a box no if l wanted a delivery Pizza would of ordered take away one wasn't Even given a plate, and pizza was awful better ones at supermarket and restaurant over priced for very poor Quality Food, the girls and barmen working very hard, breakfast we had dirty cups, glasses and cutlery not acceptable the guy in restaurant very rude felt like he didn't want to be there, breakfast cold tea & coffee was so stewed one day offered cereal Then other days not couldn't have course of egg no toast, felt like they were making excuses for covid, one of the friends with us works at best Western hotel couldn't believe what was going on there would definitely not return the standard of food is awful

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Sorry that you were disappointed Carolyn, and that you chose not to speak with me directly during your 4-night stay with us. Our current menu is different from the norm with a selection of popular dishes. The takeaway style pizza has proved very popular, of course if you had preferred this to be served on a plate one could have been provided upon request. I appreciate your acknowledgement of the team who are, as you say, working exceptionally hard at this challenging time within guidelines and parameters that are very different from the norm. I assure you that we do not treat covid as an excuse for anything, we are very much looking forward to a time when we are able to operate without covid secure restrictions, in the meantime we take our responsibility as a covid secure hotel exceptionally seriously and all decisions taken have the safety and wellbeing of our guests and team members at their heart. Best wishes, Nathan

"Using COVID-19 as an excuse for poor service"

1
J77744, Birmingham. 23/08/2020

Booked the booked for 8 nights with an executive Room. Had to change rooms once as room 1 was very dark and noisy. Stayed in one room for 1 night. Changed to another room which was a lot better more light and bigger for an 8 stay. Due to government guidelines you have to wear a mask (which I completely understand, but because of the layout of the hotel you and the staff are the only ones wearing a mask because you have to go through the bar area were the guest are not wearing a mask because they are drinking or eating. I found this every odd as I was then protecting them but they were not protecting me. Breakfast is either a Cooked English (small scoop of beans, one bacon, one sausage, 5 mushrooms, 1 egg (sunny side up), vegetarian cooked (smaller scoop of beans, 5 mushrooms, 2 vegetarian sausages) all sounds good but it has been sitting on a hot plate so is not hot, when the waiters brings it to you is luke warm. The hotel does not offer buffet service because of the Virus but is quite happy to plates made up in the kitchen sitting on a hot plate. There was also a continental plate that they will serve this was just laughable. Of course you could also just have cornflakes and milk however the milk had been sitting on the table for a long time so again the milk was not fresh. Oh and if you like toast you will be disappointed as they don't serve it. When asked why they couldn't give an answer and said it was due to the COVID-19 situation and there leaning everyday. Plus you need to book for breakfast and for the first couple of days it was at 11am this should be told when booking as 11am is really late. The hotel has reduced cleaning staff so the bedding was never changed I had to do this myself. When you did ask for coffee and toiletries they seem to be very hard to get the cleaners always looked very harassed. The room was never hoovered even though we asked for it to be hoovered. When We did get new towels the cleaners would not enter your room and put them on a table they would leave them on the floor exposed to anyone coming in and out of the corridors this to me is very unhygienic and is not helping the COVID-19 situation. The hotel seems to be very comfortable in charging you Premium rates but delivering half the service. I would not recommend staying at this hotel unless you are happy with receiving poor service. Overall if you want to stay in this hotel expect not to get good service this hotel seems to be using COVID-19 as an excuse not to deliver good service.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear J77744 I note that you booked an Executive Room for your 8 night stay with us last week and on arrival requested a change of room due to location and noise you feared hearing from adjoining rooms. A number of room locations were shared with you and you settled upon a Deluxe Room. As a gesture of goodwill, the manager with whom you were dealing with at the time waived the £40 per night upgrade fee for this room for the remainder of your 8 night stay. As you say, guests are required by Government to wear face coverings when moving around the hotel, the only exemption being when you are seated in the restaurant or bar with drinks or a meal. When passing through these areas guests are required to wear face coverings, it is very easy to pass through our bar whilst maintaining a minimum 2 metre social distance from guests who are sitting at tables and we do trust guests will take their own responsibility for this in line with social distancing guidelines. Having offered a grab and go breakfast bag when we reopened the hotel in July, we are pleased to have been able to move to offering a plated cooked or continental breakfast in the restaurant. With a self-service buffet not currently permitted, breakfast is limited from our regular offering, also by the need for us to limit restaurant capacity at any one time whilst also maintaining social distancing between tables. Sittings for breakfast are bookable on the hour and this allows time between sittings for the team to clear and sanitise the restaurant. You are correct in that popular times do fill up quickly and guests are able to book prior to arrival by contacting the hotel reception if they so wish. As explained in the pre-arrival and welcome communications, the restrictions on our housekeeping service are in no way related to staffing numbers. This is a direct action as part of our covid secure guidelines to minimise the possible transmission of Covid-19. No team member will enter an occupied guest room after check-in and this is for the protection of our guests and team. For guests such as yourself staying with us for 5 nights or more, housekeeping can be requested, and we have a procedure in place for you to vacate the room 30 minutes prior to a team member entering to carry out a clean and service whilst wearing appropriate PPE. New towels and guest supplies are freely available from Reception and can also be delivered to your room at any time, these will be left outside the room in a bag for your collection. I regret that your stay with us fell short of expectation and that you chose not to raise any concerns with me directly during your stay, indeed the manager who looked after your arrival also recalls speaking with you several times during your stay but at no time did you raise any further concern with her. Respectfully, however, I make no apology for the extensive measures we have in place to operate our hotel safely at this time. As a covid secure hotel, our risk assessments and procedures have been independently audited and reviewed by Quality in Tourism who have awarded the hotel with their Safe, Clean and Legal accreditation for 2020/21. We also have the Visit Britain “We're Good to Go” award in response to the measures in place. We all look forward to a time when we are able to operate without the restrictions placed upon us by Covid-19 and I absolutely assure you that at no time are we using the ongoing global health pandemic as an excuse for anything. All decisions taken at this time are with the overriding priority of ensuring the safety of our guests and team members. Best wishes, Nathan

"Was ok"

3
rachaelcrook2, Basingstoke, United Kingdom 21/08/2020

Stayed for 2 nights mid week in August with my partner. A bit disappointed on a number of things - 1) when we arrived we tried to book in for dinner but only a 9pm slot was available, which I felt was poor. We're new guests, we don't know how busy it might be and we wasn't advised to book prior to our arrival. When going to our dinner slot it wasn't in the diary and the restaurant was practically empty so we could've gone earlier and the menu is limited. I get it's to do with COVID but I think it's a poor excuse and it's expensive for what is. 2) the tables in the bar aren't cleared or wiped down before you sit down. There isn't enough staff and it's not fair on the bar tender as it's too much for 1 person to do. Someone should be cleaning and wiping while 2 other people serve as it's meant to be table service - there was a constant queue at the bar 3) the gym and pool were shut to guests - this was one of the reasons we booked this hotel then found it wasn't open to us which again I thought was poor 4) we had to pre book breakfast when we checked in - generally I don't know when I'd like to eat or what I'd like to eat so pre booking it was hard. Again the menu is limited and one day I asked for toast (it wasn't offered) and got it and on the second day no toast was available so I had a bread roll. The grounds are lovely and the staff are friendly and hardworking. I really best western hotels so it's a bit of a shame on this occasion

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for reviewing your stay with us Rachael, I'm sorry that you were disappointed with the covid secure measures we have in place and the restrictions this places on our usual standard of operation. We do send a pre-arrival letter to all guests 24 hours prior to arrival with a recommendation for dinner to be booked in advance. This is due to limited capacity in the restaurant due to social distancing. I assure you there is no aspect of our business in which we treat covid as an excuse and this is true of the menu. We are currently operating with a limited menu, since reopening in July we have expanded this but are still bound by restrictions on supply and the need for social distancing within our kitchen as well as front of house. Having completed the refurbishment of our restaurant and bar during lockdown, we are working on our new menu concept and hope to be able to launch this later in the year. We are carrying out regular sanitisation of tables and the team will always endeavour to clear and sanitise a table before another guest sits down, we do ask guests to wait if the team have not yet had an opportunity to clear a table, we also encourage and recommend guests remain seated so we can serve at the table as opposed to joining a queue at the bar. We reopened our leisure club for members on 1st August and have been monitoring capacity of the online booking sessions to ensure we are able to operate the Club safely and within guidelines. I'm pleased to say this is going well and we anticipate being able to open up availability for hotel residents soon. Current messaging online and through our guest communication does advise that the pool and gym remain unavailable for residents at this time. Breakfast poses an even greater challenge than dinner in ensuring we are able to deliver a cooked or continental breakfast for our guests whilst limiting capacity within our restaurant and maintaining social distancing. This is the reason for asking guest to pre-book their time and pre-ordering either chef's cooked or continental. We are all very much looking forward to the return of the breakfast buffet and the relaxation of social distancing but in the meantime are pleased to have been able to expand our offering for guests to be able to enjoy a cooked breakfast in the restaurant as we appreciate how important this is to so many of our guests. I appreciate and agree whole heartedly with your comments about the team, they are working exceptionally hard as we all adapt to a new normal. I assure you that everything we do and each decision we take has at its heart the safety and wellbeing of our guests and team members. I do hope you will consider returning to stay with us in the future, perhaps when we are no longer bound by the restrictions enforced by operating under the threat of covid-19 so we may have the opportunity of restoring your faith. Best wishes, Nathan

"Long weekend away"

5
User 17/08/2020

We booked this hotel last min and arrived here at 9pm on (Friday 14. August) The staff are amazing so helpful and nothing is to much for them. The hotel is amazing and the grounds as you drive into the hotel is lovely. Room is so clean and bed was very comfortable, Breakfast was nice full english and unlimited tea / coffee. Looking to come back again soon.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind review Peter, during these challenging times I know how much the team appreciate such recognition. They are working under extraordinary conditions as we all work hard to navigate our way back to some kind of normality and your feedback is greatly motivational to us all. We hope to see you again soon. Best wishes, Nathan

"VERY HOT ROOM no air con"

2
User 12/08/2020

The room was so hot for the 3 nights we stayed we could not sleep.It was like sleeping in a sauna spoke to reception several times all they offered was a 1950s desk mounted fan.TV did not work kept on cutting out.shaving light not working on mirror.Bathroom not clean from previous customer.cobwebs on the landing as you walk down the stairs great looking hotel but lacking on the attention to detail badly run.

"Great service"

5
User 09/08/2020

Under the very difficult circumstances with covid restrictions the hotel still offered a professional friendly and helpful service All the staff were excellent and worked very hard and they even managed my vegan food requirements and arranged a ground floor room Thank you to all the staff especially the waiting staff who had to work in masks or shields all the time

"Nice place"

4
David E, Newport, United Kingdom 09/08/2020

A nice place for famillies. Loads of space for children. Beds could be slightly more comfortable and a wider choice of food available, but this was under Covid restrictions so may have an effect on food. Service and friendliness was great.

"Mixed feelings "

3
223karent, Oxfordshire, United Kingdom 09/08/2020

Just returned from a one night stay and I have very mixed feelings. Firstly want to say a huge thank you to Charlotte, you were always polite, professional and charming even though you were very busy. A friend has booked us an afternoon tea and it was delicious and we ate on the terrace. Our room was spotless and a very comfortable bed. We had a lovely view over the terrace and a walk through the grounds was a delight. I do feel the restricted menu is very overpriced. £8 for a bowl of soup!!! You do need more staff. One person on the bar is not enough. Finally I do think a little more training for staff regarding speaking to guests regarding COVID protocols would be beneficial. It is not acceptable for a guest to be yelled at across the bar that they should be wearing a mask especially as they are medically exempt. Your breakfast staff when attending tables could use the word please when asking for cups to be moved closer for filling. These are exceptional circumstances and I appreciate it's a learning curve and I hope the comments are used in a positive way. Thank you.

"Great hotel"

5
Trotter966, Northampton, United Kingdom 07/08/2020

Just spent 5 days at this hotel with my husband and sons age 17 & 20. Beautiful building and huge gardens which include beautiful woodland with an unusual ring of trees and massive koi pond. I urge you to explore the gardens they are worth it, we also saw a wild deer. The rooms are comfortable although pillows are very firm and bed pretty soft. Bathroom looked new and updated but could do with a few touch ups. The breakfast was really good and food in general was very good. We had breakfast, lunch and evening meals. The menu is limited due to less staff in the kitchen and covid regs and sometimes food takes a little longer but overall it was very good food and all covid regs were put into place. Not everyone wore a mask in public areas but I did see staff challenge customers breaking rules. The staff were all lovely and friendly and always very helpful. The spa is closed due to covid but we will return when it's open to once again enjoy the hotel and the beautiful new forest. Thank you for a lovely stay.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
What a wonderful review, thank you so much firstly for choosing to spend your staycation with us and secondly for taking the time to share details of your stay. I am so pleased that you enjoyed your time with us and I appreciate your acknowledgement of the team who are working hard at this time to operate within a whole host of new guidelines and regulations. It is so pleasing for us all to receive your recognition and appreciation. We very much look forward to welcoming you back for your next stay. Best wishes, Nathan

"A wonderful stay"

5
HelenaB401, Nottingham, England, United Kingdom 04/08/2020

This hotel has recently been refurbished and it is just fabulous! It has been done very well and looks magnificent inside. The service was excellent, they were very well set up for COVID and we felt very looked after and safe. I highly recommend it for a stay and I said regularly during the stay it must be fabulous for weddings (the building looks so grand and the inside doesn't disappoint). We loved it!

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your review. It means a great deal to the whole team to receive such positive comments, specifically in relation to the measures we have in place in view of Covid-19. We do hope you will choose to visit us again soon. Best wishes, Nathan

"Poor service"

3
User 02/08/2020

The hotel is average. New decor in the bar area but rooms are very dated. The outdoor area at the front is good for kids to have a run around. When we went to the terrace at the back the tables wer filthy and cups/drink on every table which hadn't been cleaned, there was also a hose pipe laying around which we had to move because we have a 1 year old and it was a trip hazard. We had a good night sleep in the bed as was comfortable. Breakfast was terrible. People Quing for 10 mins without being acknowledged by the staff. When finally spoken to through out breakfast the staff was rude and this was repccuring through out the stay (Bar staff complaining to us about previous person not stocking bar for them pr cleaning tables). You could tell the staff wer stressed out and it reflected very badly on service levels. Also no toast or cereal with breakfast. Over all 3 stars but if i paid the going rate i would not be happy at all.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I am sorry that you were disappointed with a number of aspects of your stay, the team are working hard in a challenging environment to deliver the best service possible and will be saddened to learn that your experience fell short. We will take your comments on board to support with our ongoing development at this time and I do hope you will visit us again soon. Best wishes, Nathan

"Glorious stay "

5
Juliaannethornber, Stowmarket, United Kingdom 01/08/2020

Firstly I'm bias because I love the area & the hotel's amazing grounds & location. The welcoming of all staff every time I visit is second to none & the re furbishment is exquisite what an absolute delight! The GM was as always on hand & approachable for anything. The staff was impeccable such a delight... & funny! A big thank you to George, Jesse & night porter who stayed with us all night (yes we were always the last in the bar) last but not least the chef ... my goodness... so we had dinner bed breakfast for 6 thats a 3 course meal each night and not one meal was a disappointment! My goodness the food was AMAZING! The specials the breakfast the three course dinner... stunning . We loved everything so I'll see you in November. Thank you for a wonderful weekend

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your lovely review, we are all so pleased that you enjoyed your stay with us and I know the team will take great motivation from your feedback. We look forward to welcoming you back in November! Best wishes, Nathan

"Wonderful. Couldn't have done more"

5
Julia W, Poole, United Kingdom 31/07/2020

My daughter and son-in-law got married during restrictive, stressful Covid times. They were told literally last minute that their wedding was on so then came the mad scramble. Chilworth Manor had been their wedding reception choice but unfortunately the Manor management had to wait for the go ahead too. Green lights!! Chilworth Manor bent over backwards for the bridal couple. They were absolutely fantastic. The managers and waiting staff couldn't have done more to help us all enjoy the day. Alright there were seating restrictions and stringent rules to follow but it all went super smoothly thanks to the never ending kindness and professionalism of the staff. They met our every demand and handled the Covid situation perfectly. Many, many thanks to the management and especially to the serving staff. You helped in a big way to make our day more perfect.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your kind review, I am delighted that you enjoyed your meal in our restaurant on the occasion of your daughter's wedding and that you found the covid secure measures we have in place to be both comprehensive and reassuring. We hope to welcome you back for a proper celebration when it is safe to do so. Best wishes, Nathan

"Lovely stay"

5
Albia-Newton, Weston super Mare, United Kingdom 30/07/2020

A fantastic location in beautiful and peaceful garden surroundings Comfortable hotel with rooms at a good quality Staff were great and really hospitable and helpful The COVID-19 precautions that have been put in place and staff work hard to keep the place safe but welcoming Well done for all the hard work that has been put in by the team at this hotel

"Amazing staff and food"

5
charlottet292, Sheffield, United Kingdom 29/07/2020

I recently stayed here for my Aunties 60th birthday and it was fantastic. A very clean and well managed hotel. All the staff couldn't do enough for you and the manager, Nathan was incredible to make sure the weekend went without any problems and my Aunties special birthday was catered for. The food is amazing and they are all dealing with COVID so well to make sure all guests are safe.

"You won't be disappointed"

5
User 29/07/2020

I stayed here for 3 nights for my mums birthday and it was an amazing weekend. The hotel was clean and well presented. The staff were welcoming and friendly. The food was lovely and the afternoon tea was amazing. Will definitely be staying here again!!

"Perfect stay"

5
c0j0R, Southampton, United Kingdom 21/07/2020

Hotel has done everything they can to make customers feel comfortable with all the systems in place to keep distance they have got it right and everything is set up with clear instructions, plenty of hand sanitiser. Staff very helpful, room was perfect, lovely location with great strolls around the grounds. The Hotel has had a refurbishment which is just lovely. I would recommend anyone to visit this hotel you won't be disappointed.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your lovely review, I am so pleased that you enjoyed your stay with us, we truly appreciate your support of our business at this time perhaps more than ever. I am particularly grateful for your acknowledgement of the team who are working hard to deliver the best possible guest experience whilst adjusting to changes in our own way of working. I appreciate your recommendation to all and we look forward to seeing you again soon. Best wishes, Nathan

"Coffee Morning"

5
User 19/07/2020

I visited with a very small group of other mum's from school for a coffee and a catch up. The hotel is totally set up for a safe social distance meeting. There were clear instructions with plenty of hand sanitizer available. The staff we very friendly and professional and maintained a safe distance at all times. We sat on the beautiful terrace observing the acceptable social distance rules. We all had a lovely time. I cannot recommend this hotel highly enough. I look forward to a return visit to fully enjoy all the hotel has to offer when the social distancing rules are relaxed further.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you so much for your kind review, I'm so pleased you enjoyed your get together here at the hotel and I appreciate your acknowledgement of the team who are working hard to adapt to our new way of working. I do hope we will see you again soon. Best wishes, Nathan

"Phil from Kent"

4
p_gooda, Harrietsham, United Kingdom 19/07/2020

Very good hotel. with excellent surroundings, friendly and welcolming staff, good food and accomodation. Easy access to New Forest and surrounding attractions. We would deffinitely use this hotel again.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your review Phil, I'm so pleased you enjoyed your stay and appreciate your kind comments about the team. We are already looking forward to your next stay and will work hard to deliver a 5-star experience for you then. Best wishes, Nathan

"Disappointing"

2
User 16/07/2020

COVID restrictions meant that we were misinformed as to what our breakfast would be- we expected a full english breakfast as advertised but were instead offered a disappointing brown paper bag containing an orange, a pre-packaged pastry, a small carton of juice and a warm yogurt. I understand that they needed to do an alternative breakfast due to the restrictions, but this was utterly underwhelming. We also dined at the hotel's restaurant, and we were originally disappointed at the extremely limited menu, and unfortunately it didn't end there. At first glance, the burger I ordered seemed ordinary, until I discovered that the ‘onion relish' that accompanied the burger was in fact strawberry jam. Unfortunately the spa was closed, so I have no comment on that. The hotel room was clean and the entire building was COVID prepared and professional. Staff were pleasant.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
I am saddened by your review and am sorry you were disappointed with your stay with us at this challenging time. Since reopening our hotel a couple of weeks ago the team have been working exceptionally hard to rebuild our business in a controlled way. We have a wealth of information on our website and social media channels about the current limitations to our service and I'm sorry that you were not aware of these prior to arrival. All guests also receive a pre-arrival email from myself detailing all of the measures we have in place, I believe your reservation was made via a third party agent and so in the absence of us having your direct contact details, we do rely on them passing on specific information at time of booking. I appreciate your acknowledgement of the cleanliness and Covid secure measures we have in place throughout the hotel, the reduced menu and breakfast offering are related to this as we carefully monitor capacity not only with our front of house areas such as the restaurant, but also within the back of house space and kitchen in order to ensure a safe working environment for our teams. We are continually reviewing and developing our offering as we are confident in being able to do in a safe and measured way. Best wishes, Nathan

"First Day Back!!"

5
Davidctc, Middlesbrough, United Kingdom 06/07/2020

Having previously stayed at Chilworth Manor Hotel I knew what to expect, excellent parking being a major aspect for me. My stay was on the first day of opening after lockdown so met with a lot of social distancing measures. The staff coped admirably and pleasant throughout. The restaurant menu was a little restricted and social distancing made you feel somewhat isolated. However that was not the fault of the hotel, but the law. Breakfast too limited to a few items to take to your room. I am one of the folk who always want to have a full English Breakfast when staying in a hotel! So again the hotel doing their best under the constraints they have to work too. Complaints at this juncture would be somewhat churlish. As normality resumes so will normal service. In summary the staff and hotel coped very well in these unprecedented times, and thank you.

Nathan Chart, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your review David, I am pleased you enjoyed your return stay over our reopening weekend. It certainly has been a different experience for us all and I'm immensely proud of the way our whole team have adapted to our new way of working, and indeed of our guests who have been really supportive of the measures we have put in place to keep everyone safe. We are constantly reviewing these and hope to continually develop our offering further as Government guidelines allow. We all look forward to seeing you again soon. Best wishes, Nathan.

"Very good place, beautiful green area."

5
Vladimir_Led, London, United Kingdom 18/04/2020

We stayed there in the middle of March, the lobby area was undergoing some renovation works, but we were advised about it prior to arrival, so it wasn't a major issue for us, our room was very comfortable and clean. At the entrance we were impressed by the beautiful garden. The meal was also very good. The back garden has a picturesque pond. Although the hotel management needs to do something about the steps and the path leading down the pond and the reservation area further down, as you can get ankle deep in the mud there. Otherwise everything else was perfect. Would stay there again.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for reviewing your stay with us. We hope to be able to welcome you back to Chilworth Manor in the very near future.

"Over for treatment so not a holiday"

1
jeanninerose37, Jersey, United Kingdom 25/03/2020

We arrived to a total building site and were not informed before hand ! The food was really poor and totally over priced and confirmed by local people who said they use the local pub instead ! The grounds are fabulous but not worth staying there for that as the rest of the experience was stressful and expensive as had to eat out everyday ! Fire alarms going off all the time when people have showers , the management not willing to speak to you when you want to complain and ask for a refund , I would not in anyway recommend this manor to stay or eat in !

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear jeanninerose37, Thank you for reviewing your stay with us, I am sorry to see that you were disappointed with a number of aspects during your time at the hotel. I note that you had been staying with us for a couple of weeks and you don't appear to have raised any of your concerns with us prior to your departure, had you done so the team and I would have welcomed the opportunity of discussing this with you and addressing your concerns. I am sorry that it was necessary for us to cut your stay with us short due to the Government instruction which was issued earlier this week for hotels to close. On the day of your departure myself and my senior management team were working hard behind the scenes in speaking with our team and coordinating the hotel closure on the back of the Prime Minister's announcement the evening prior and I'm sorry not to have been available to speak with you personally about your enforced departure. Our duty manager was readily available and I believe spoke with you on a number of occasions prior to your departure, although she has no record of the points you have raised in your review having been discussed. I appreciate the nature of your stay and I am sorry for any additional upset caused by the closure of our hotel prior to the end of your stay. We face unprecedented challenges to which we have carefully followed Government guidelines not only for the wellbeing of our team but also our guests. I do hope that you may consider returning to stay with us again here at Chilworth Manor during better times in the future. Sincerely, Joe Lythe Operations Managed

"Would like to visit again"

4
940stuartc, Eastbourne, United Kingdom 22/03/2020

Spent Saturday night at the manor which is perfectly placed for the new forest. It has very nice looking gardens obviously not at there best at the moment but a few months time I'm sure a lot different. There having some alterations carried out at this time so there was a bit of a wait for food but not terrible,when it came it was very tasty and well cooked.The bar area was very makeshift so spending any time there was not an option.The staff were very friendly and professional especially the maitre de. So in conclusion would like to go back in the better weather and when building works complete.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 940stuartc, Thank you for your review. I am delighted to see you enjoyed your stay with us & I do hope you will choose to return to the hotel in the future. Sincerely Joe Lythe Operations Manager

"A wonderful hotel in an outstanding setting"

5
User 20/03/2020

The standard and facilities of our room were outstanding. The staff attentive in every respect and the food of the best standard. Apart from the building itself, we were able to amble around the many acres of woodland, gardens and meadows, not forgetting the large lily padded lake. With the thousands of daffodils throughout these areas plus the wildlife a wonderful sensation of peace and for us the sun on our back gave an unforgettable visit, never like experience with a hotel visit in our long lives!! Worth more than the three star rating.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Elatedjen, Thank you for your review. I am thrilled to see you enjoyed your stay with us & for your kind words about the grounds & the hotel . I do hope we will be able to welcome you back to the hotel very soon. Sincerely Joe Lythe Operations Manager

"Major Rennovation Works!"

1
ajhce2020, Southampton, United Kingdom 19/03/2020

We were viewing the hotel as potential wedding venue, and no one thought to mention the fact that rennovation works were taking place, we arrived to a tempoary reception and bar (in a corridor). Massivly dissapointed as had been in contact with members of staff prior to booking, had they said wait a few weeks and the works will be completed i would have booked for a few weeks time. Very unlikely to use this as our wedding venue now. The room was lovely though and i cannot fault the wedding planner we met.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ajhce2020, Thank you for your review. I am sorry to see you are dissapointed after your recent stay with us. I have responded to your other review directly. Sincerely Joe lythe Operations Manager

"Refurbishment "

4
HelenO178, Carshalton, United Kingdom 19/03/2020

Overall a lovely stay. Staff polite & friendly. Room immaculate and grounds well kept. Breakfast lovely my only moan was the coffee left for us in the room we dined in (big vat of it for self service) was lukewarm. We didn't bother the staff as they were very busy. I'm sure if we'd asked a fresh vat would have been given. The rest of breakfast was lovely...hot and good selection very tasty. Car park very busy. I only gave 4/5 stars due to the refurbishment work. It's not the fact there was work being carried out but the fact we weren't warned of this prior to arrival. Would definitely visit again when hotel has completed all its work.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear HelenO178, Thank you for the review. I am sorry to see you had issues during your stay but I do hope we can welcome you back to the hotel soon. Sincerely Joe Lythe Operations Manager

"Beautiful gardens "

5
sassylady2016, London, United Kingdom 18/03/2020

This has lovely grounds lovely building . All the staff were amazing very welcoming Adam and Vic on reception were very helpful done a great job . In the restaurant a young lady Charlotte was our waitress , she was extremely busy but didn't stop smiling and great service . The evening meal mixed grill was cooked to perfection hot and tasty . The breakfast was a bit hit or miss , but understood due to building works the chefs were under pressure. Good size rooms clean and decor good . Great stay and will return once all work is completed .

"Will be better when refurb is completed"

4
janicev820, Eastleigh, United Kingdom 16/03/2020

We stayed at the hotel for 1 night as were attending an evening function there. The hotel is undergoing quite a lot of refurbishing at present so there was a temporary reception area and galleried lounge/bar area was ‘off limits'. But the event was very good and we couldn't fault our room (no. 107). Staff, food etc were all good and we would certainly stay here again.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear janicev820, Thank you for your review. I am delighted to see you enjoyed your stay & I do hope we can welcome you back to Chilworth Manor in the future. Sincerely Joe Lythe Operations Manager

"Renovation works may affect your stay"

3
elswickian, Preston, United Kingdom 12/03/2020

Stayed for three nights. Prior to arriving we were not told there would be a lot of refurbishment taking place during our stay. There was no noise but be prepared for a long walk through (usually off limits) corridors. Breakfast on first two days was in a function room outside main hotel. We went down at 9.00am and the breakfast buffet had been well picked over, nothing replenished. On our last day the dining room re-opened (for breakfast too) and looks nice - it was pure chance that we found this out, by chatting to the barman. Staff friendly. Room was perfectly adequate. The one and only lift is very old, quite clunky and slow. The bar has been temporarily set up in a side room/corridor. A little “Fawlty Towers” at times. The car park has lots of overflow parking (gravel/mud/puddles) whilst contractors use the tarmac car park at front of hotel. At night, this area could do with being better lit. I imagine once all works are completed it will be lovely, the grounds are extensive and in better weather would be worth exploring. We will book again once works are completed.

"Convenient For South Coast/New Forest"

4
macksennett, Hertfordshire 11/03/2020

We stayed at this Hotel for a weekend break to celebrate our wedding anniversary. We got a good deal through Secret Escapes and were generally very happy with our stay but there were a few inconveniences. Unknown to us the Hotel is currently undergoing a major refurbishment programme so not all is how it should be. The reception is temporary and set off a hallway and filling out forms on a table cloth makes the pen go through the paper. The temporary bar is on tables in a corridor and does not lend itself to relaxation. The main focal point of the Hotel. (Bar/ lounge area) is currently out of action which is a shame because it is beautiful. We found the restaurant a little noisey as there is no carpet and at the moment no decorations as it has just been painted. The food is good and the staff are friendly but on Saturday night it could not cope with the numbers of people who turned up (too many booking for a 7.30 slot) Tje duty manager Dave came to the rescue and gave free drinks to appease those queuing and we had a free bottle of wine with our meal. Dave even helped waiting on tables to sort out the problems. We loved The Club (pool, sauna, steam room and jacuzzi) with all facilities. Our room was on the top floor and we were pleased with its pleasant garden views and comfortable bed. The bathroom was small but adequate but be aware that the water pressure on the top floor is poor. Taking a shower is slow enough but I wiuldpeant to run a bath. Our wardrobe had a hinge missing which meant that it couldn't ever be closed which is a bit annoying. At breakfast the plates were cold for the hot buffet queue and at the end of the hot food they had the bread and toasting machine. This meant that by putting hot food onto a cold plate and then having to wait for the people ahead of you toasting their bread, by the time you got back to your table your food was cold. There is no fridge provided in your room or free bottled watetybut the tea making facilities were welcome. All in all we enjoyed our base for the south coast and New Forest and would love to see it when it is all completed.

"Wonderful stay"

5
Denise K, Gosport, United Kingdom 05/03/2020

We booked ourselves a last minute Valentines treat, and wow what a treat it was. Great service from start to finish. Room was lovely, meals were top notch and from our arrival to check out could not fault

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Denise Thank you for your wonderful 5-star review, I am delighted that you enjoyed your Valentine's break with us and do hope you will choose to visit again soon. Sincerely, Nathan - General Manager

"Beautiful hotel and excellent service from Dave on reception"

5
953EmmaD953, Newquay, United Kingdom 26/02/2020

After a very long journey I arrived late in the evening and was given a very warm welcome from Dave. Nothing was too much trouble and I enjoyed gluten free room service I'm my immaculate bedroom. Highly recommend and thank you again for your outstanding customer service.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 953EmmaD953 Thank you for your 5-star review, I am delighted that you enjoyed a warm welcome and that you enjoyed your stay. I appreciate your kind comments and do hope you will choose to visit us again soon. Sincerely, Nathan - General Manager

"Terrible stay. "

1
CarolineH453, Bournemouth, United Kingdom 23/02/2020

Stayed here with 5 friends on 18th/19th January for a spa break celebrating a birthday and a friend visiting from Australia. Still waiting for a response from management regarding our complaints! First of all, one of the beauty couches collapsed during my friend's treatments! She was injured and no first aid was offered and no accident form was done. We were booked for dinner at 8pm and ordered drinks and dinner - we had to wait an hour for the drinks and 90 minutes for our food. The food was awful and bland, my satay curry had no taste and was like a jar sauce. My warm brownie came out cold! We waited a further half hour for our second round of drinks. Staff did not care about the wait and had a flippant attitude. When we complained the next morning (when Management were back!) I was told by Jamie that I'd get a response from the Operations Manager. I'm still waiting! We did get our drinks refunded, which helped. But our celebratory weekend was ruined. Do not stay here.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear CarolineH453 I am sorry that you were dissatisfied following your spa break with us in January. I do have a record of the incident to which you refer and I do assure you all appropriate paperwork and follow up was completed. I am pleased to note that your friend wished to continue with her treatment and that she did not require any first aid assistance from our team. Our Club Manager has been in direct discussion with your friend following her return to Australia, he was unaware that you were also expecting further follow up so please do accept my apologies for any miscommunication. Should you wish to discuss this matter further please do contact me directly here at the hotel on gm@chilworth-manor.co.uk. Sincerely, Nathan - General Manager

"Good value, good food, friendly staff and beautiful grounds"

5
angelao87, St Ives, Cambridgeshire 22/02/2020

My husband and I took my mother-in-law for a birthday treat-spa treatment, hotel stay with 3 course dinner and breakfast included. The spa was fine but some of the staff definitely had better efficiency and people skills than others (buck up males!). The pool was a good size and temperature and there was also a sauna, steam room and whirlpool with plenty of chairs and loungers when I visited. In the hotel, room 105 has side views of the gardens and the rooms were clean, warm and comfortable with everything you could need at hand. I particularly liked the full-sized cups and generous sized toiletries. The menu for the evening meal had a good variety and was all tasty, generous and nicely presented. Our waitress, Emily, was lovely, very knowledgeable, professional and fun, thank you! The gardens were lovely, much bigger than the photos show, with lots of different pathways to explore. The pond area had daffodils, crocuses and snowdrops all blooming around it when we went. I can imagine it would be a beautiful spot to have afternoon tea or hold a wedding reception when the weather is warmer.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear angelao87 Thank you for your 5-star review, I am delighted that you enjoyed your stay and appreciate your kind comments about your room and the team, in particularly Emily who I'm sure will be delighted with your feedback. I do hope you will choose to stay with us again soon, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Chilworth Manor"

5
User 20/02/2020

We stayed at Chilworth Manor for two nights for our 20 year anniversary. We had a wonderful stay. We received a very warm and friendly welcome from Jo, who recommended nearby places to visit while we were there. Our room, number 19, was very spacious, clean and comfortable. There were building works happening but it was discreet and we hardly heard any noise from it. The restaurant was in a temporary location due to the works but the staff worked hard and service was to a high standard. We needed gluten free meal options and the staff were helpful and knowledgeable regarding what would be suitable, there were plenty of gluten free choices, even on the desert menu, which is unusual in a lot of places. We didn't get chance to explore the grounds but would love to come back in the spring or summer months when we are told the gardens are very impressive and when the refurbishment is finished.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear debsjackson1 Thank you so much for your 5-star review, I am delighted that you enjoyed your stay with us and I appreciate your kind comments about the team and food options.I appreciate your understanding also during our current refurbishment works, the team are working hard to minimise the impact on our guests and I'm pleased that you found this to be discreet. You will have to come back in the Spring so you can explore the grounds, the Rhododendrons are at their best in May! Sincerely, Nathan Chart - General Manager

"Excellent staff and beautiful hotel."

5
User 17/02/2020

We stayed at the hotel as a family member was at Southampton hospital. The staff were amazing, so compassion yet professional. For a major chain the staff run it like a small family business. The hotel is beautiful. Food fantastic. Adriana, Sheila and Bob are a credit to the hotel, thank you so much to you all.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear lynnewH548PP Thank you so much for your lovely review, I am delighted that you enjoyed your stay and appreciate you taking the time to recognise Adriana, Sheila and Bob, I know they will take great motivation from your comments. We hope to welcome you back to Chilworth Manor soon. Sincerely, Nathan Chart - General Manager

"Birthday Weekend"

5
ian740, Eastbourne, United Kingdom 17/02/2020

A very comfortable and friendly hotel with a good restaurant and bar. We sat by the fire during Storm Ciara and relaxed with afternoon tea, rounding off the day with a well prepared meal. The next day we were able to get some good walking in both the grounds and the local area. An ideal way to spend time with family in great surroundings.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ian 740 Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your birthday weekend, many happy returns from us all. I do hope you will choose to visit again soon, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Lovely "

4
shnb1965, Lancing, United Kingdom 16/02/2020

Had a very pleasant stay, lovely room very good dinner and breakfast, would recommend to anyone looking to stay in the area, lovely setting in ildilic surroundings with use of spa and pool on site good value for money

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear shnb1965 Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your break and appreciate your kind comments about breakfast, dinner and our leisure facilities. We very much hope to see you again soon. Sincerely, Nathan Chart - General Manager

"An excellent mansion, 4* hotel with good service"

4
DelioAlmeida, Coimbra, Portugal 15/02/2020

The Manor is beautiful, has an excellent bar and restaurant, very beautiful gardens, and is right at the center of the southampton science park. I recommend it for business and family. Price is around 95€ per night. Restaurant is good.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear DelioAlmeida Thank you for your review, I am delighted that you enjoyed your stay and I appreciate your kind comments about the bar, restaurant and grounds. We hope to see you again very soon. Sincerely, Nathan Chart - General Manager

"Excellent hotel for the orice"

4
andymT9548NL, Hereford, United Kingdom 14/02/2020

Had a two night B & B break on a special offer with dinner on the first night. All was good - reasonable room, nice dinner, good bar area and a swimming pool in the adjoining spa club. £99/night for two with dinner is reall good value. Helpful staff too. If I had to criticise anything it was that the matresses are getting a bit tired so some new ones after the major renovations would be welcome.

"Hospitality "

5
User 13/02/2020

I'd like to thank Nathan for accommoding me on 7th Feb for the hospitality awards. Your hotel is beautiful, the room was faultless, your staff were friendly and helpful and welcome pack was a nice touch. Congratulations to Rhys who won in my category. Once again a big thank you for letting me stay at your wonderful hotel, I had a great time.

"Solo Spa Break"

5
tvincent006, Bristol, United Kingdom 12/02/2020

Had a quiet and relaxing break here. Great facilities (pool/sauna/steam room) pool was busy at times. Spa treatment was excellent. Treatment (facial/body wrap/massage). 3 course evening meal was exceptional. Poor weather prevented any outside adventure.

"Awful food, service and amenities"

2
User 11/02/2020

Arrived to be given complex directions to our room in this massive building, no one showed us to our room. Paid for exuctive suite and it was a bog standard, small room. Lamp didn't work and ceiling lights was like holding a candle in the dark. Bathroom door broken and locked me in several times, curtians broken and didn't shut properly. Ordered breakfast to our room in the morning and it was DISGUSTING. Scrambled eggs were FULL of black clumps of grime off the pan. Missing items and all stone cold. Shower had no shower curtain. Spa was actually a leisure centre across the other side of the road and was rubbish also. Only good thing about this stay was the bed was comfy and clean.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear styleslouisa95 I am sorry that your recent stay did not meet with your expectations. The reception team would have been pleased to arrange for a team member to accompany you to your room had this been requested, with 97 bedrooms we do not, as standard, automatically escort guests to their room. I note that you booked an Executive Room. This is the first of our upgraded room categories which include Executive, Superior, Deluxe and Suite. These rooms are all located in the original Manor House and are therefore unique in their layout. Our Superior and Deluxe Rooms offer additional space to the Executive and our Suites provide the largest floor area. The shower screen in your room is in place of a curtain, I will ensure the other points you have highlighted are reported to our maintenance team so the room can be checked. I do apologise for the issues you experienced with your room service breakfast, I hope you had the opportunity to discuss this with our duty manager during your stay so that they could make amends. The Club at Chilworth Manor is located in a separate building from the hotel, just a short walk from our main entrance, but still within the boundaries of the hotel grounds. Hotel residents are able to enjoy complimentary access to the facility. I do hope you will consider staying with us again in the future so we may have the opportunity of restoring your faith. Sincerely, Nathan Chart - General Manager

"Mixed feelings !!!"

3
panbear139, Dursley, United Kingdom 11/02/2020

Beautiful manor house interesting history . Beds hard, staff offered mattress toppers but then said later they didn't have any. First am brekkie was good enough the 'freshly baked ' pastries were dry and def not made fresh . Hash browns really nice, rest just nice enough, would have liked to see proper English china , jam pots, tea pots etc , instead very basic tin tea pots and sachets of french jam no marmalade nothing local !! Come on guys, this is full English breakfast in a manor house we need english marmalade!!!! Many complaints heard on second morning dining room being refurbished so in a suite instead, it was a disgrace everyone was complaining scrambled eggs had brown bits mixed in and everything was dry and overcooked . We got a refund. We both suffer back problems , if you do, my best advice is use premier inn there are 2 in the area lovely mattresses always on double beds and if family room e.g. 2 beds the small one will be a bed settee with a mattress topper still more comfy than chilworth who stated all beds are the same so no chance of upgrade either. We were in too much pain to use the spa club which is separately owned but free for guests .people wanting to visit for a swim have to pay £25 for the day as it's a private club. Nice rooms for functions wood paneling and balcony around the main hall is special. Architecture plans for renovations in 1904 framed in hallway a nice touch. Food and bar prices too high. Will try to add pic to this review. Manager at breakfast offered excuses no apologies. Guest room we stayed in was basic and small Overall lovely very old major house , sadly poorly managed , it could be so much better it's a 3 star it could be 4 or even 5 if they added some quintessential English touches . There were some foreign guests we saw at breakfast they were chuckling like they couldn't believe what they saw I cringed. one man said to server "I have no words to describe" (the Brown scrambled eggs). We relocated our third night to a premier inn who were so accommodating considerate enough to get our room ready early and give us extra pillows. Sigh of relief as we sank into the Lovely beds .

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear panbear139 I am sorry to see you were left with mixed feelings following your stay with us at the weekend. As you mention, our restaurant refurbishment commenced midway during your stay and so breakfast was served in our Coach House from Monday. Being the first morning of operation in this space we did quickly identify some challenges with the equipment used to present the eggs, thank you for sharing your observations. The team did offer to cook some fresh eggs from the kitchen and I'm sorry this was declined. I am pleased to advise that the issues have been addressed by our team and once again my apologies for any disappointment you experienced. As we shortly relaunch our main restaurant we will be reviewing all our menus and so we will ensure your feedback is taken on board. I note that you booked a standard room via Booking.com, do please consider staying with us again and book directly with our reservations team so that specific requests in relation to your mattress softness in particular can be addressed. All of our premium rooms within the Manor, ranging from Executive to Suites, have new beds and mattresses and we operate a rolling programme of replacement for mattresses through our standard room category as required. The mattress in your room has not been identified as in need of replacement, however I will ensure this is checked to ensure this is simply a matter of personal preference. We would have welcomed the opportunity of arranging an upgrade for you to the Manor and I regret your decision to decline this in favour of leaving the hotel. If I may clarify, The Club at Chilworth Manor is owned and operated by us. It is located a short walk from the hotel main entrance. It is a private members club to which hotel residents have complimentary access for the duration of their stay. This includes full use of the swimming pool, steam room, sauna, spa pool and gym. Once again, my apologies that things did not work out on this occasion, I do hope you may consider giving us another chance, it would be our pleasure to welcome you back. Sincerely, Nathan Chart - General Manager

"Disappointing "

3
Farseer, Tadley, United Kingdom 06/02/2020

We stayed for one night in early February, having booked through booking.com. Maybe this was the reason why our Deluxe Double faced the rubbish bins, and the car park, and was cramped and noisy - a corner room. However, everything was clean and tidy, with a decent sized bathroom with bath, and we were only staying overnight. Next morning, though, a queue of 14 people for breakfast. We were eventually channelled through to another room, down a side passage and away from the breakfast room. Tables with white cloths and nothing else - we had to import cutlery and crockery from the dining room. We ordered tea and coffee, as did other people in the room, and it was left on a side table - we were not told it had arrived, and ended up having to eke it out with the others. We never saw anyone official again, and found our hot food cold by the time we got it back to our separate room. Several of the items for breakfast had already disappeared by 9.30 am - grapefruit segments, croissants, etc., and when asked for more, the staff said no more would be available. So, all in all, not a pleasant stay. Gorgeous place, and beautiful surroundings, and a nightly rate which reflects this. We didn't feel that we had value for money, which was a shame.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Farseer, Thank you for your review, please accept my sincere apologies for any shortcomings you experienced. Having check the reservation i can see that your booking was for an executive room & not a deluxe which would explain why it may be smaller than you expected and not with views over our grounds. Your comments regarding breakfast will be passed on to the Restaurant & Bar Manager for their review. I do hope you will choose to return to Chilworth Manor in the future. Sincerely Joe Lythe Operations Manager

"Weekend getaway"

4
MillieWindsor, Windsor 02/02/2020

We arrived with friends at Chilworth Manor later afternoon and was greeted by Dave, the Manager, very helpful, cheerful and accommodating. He confirmed our dinner reservation time as we checked in. We had two Deluxe Rooms facing the gardens. Very clean and spacious throughout. The bed was extremely comfortable. Dinner in the Restaurant was busy, the food was very good. and it catered for our friends' additional requirements. We decided to have liqueur coffees in the lounge which caused a bit a of problem as the barman had never made them! Another manager however did and despite being slightly cooler than they should have been, were very nice. Breakfast in the morning was very busy with lots of people waiting for tables. There were a large number of larger tables and people did tend to linger. Our table was to the side of the restaurant and although the position was not ideal, Dave the manager coped with a very chaotic situation professionally and with kindness. The breakfast was self service, but the hotplates were regularly topped up with more hot food. The fresh granary bread was delicious. Thanks for a lovely weekend. Dave you are an asset to the Hotel!

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear MillieWindsor, Thank you for your review. I'm delighted to see you enjoyed your stay with us & for your kind words about Dave , I look forward to being able to welcome you back to the hotel in the future. Yours Sincerely Joe Lythe Operations Manager

"A lovely break away"

5
Mandt1, Canterbury, United Kingdom 30/01/2020

Despite the cold January weather we received a lovely warm reception on our arrival for a two night break. All the staff we met in the restaurant and around the hotel were helpful and exceptionally polite. That and our lovely rooms helped to make our stay a very comfortable and enjoyable one for my husband and I and our son. We look forward to returning when the weather is better and we can enjoy the grounds and surrounding area.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mandt1 , Thank you for your review. I'm delighted to see you enjoyed your stay and i will ensure i pass your kind words on to the team. I hope we can welcome you back to Chilworth Manor soon. Sincerely Joe Lythe Operations Manager

"Relaxing stay"

5
User 27/01/2020

Thoroughly recommended, beautiful location and staff were extremely helpful. Rooms were lovely and had everything you will need. Breakfast was superb with a really good range, from full english to continental.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Heather , Thank you for your 5* review. I am delighted to see you enjoyed your stay and i do hope we can welcome you back to Chilworth Manor in the future. Sincerely Joe Lythe

"Depressing and dated"

2
B6964VKpaulh, Lewes, United Kingdom 26/01/2020

A grand building which has been ruined by awful and tasteless renovations. Plastic laminate in the grand hall. Cheap blue lighting at the reception. The tennis courts are being used as a makeshift car park. The owners are in the wrong business! Breakfast was not even as good as a travel lodge. The veggie sausages were mealy and grim. No non dairy milks.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear B6964VKpaulh, Thank you for your review. I am sorry to see you did not enjoy your stay with us. I am unsure where the plastic laminate is in our bar area or the blue lights in reception but i will ensure maintenance check this. The old tennis courts have been out of action for a number of years much before our current owners took hold of the hotel and have invested heavily in us. We are currently undergoing a major ground floor refurbishment and i do hope you will choose to visit us when this is complete. I will ensure your comments regarding breakfast are passed on to the team. Sincerely Joe Lythe

"No fuss hassle-free stay"

5
User 26/01/2020

Everything was just fine at a very good price. Highly recommended. Friendly helpful staff, good room and a good breakfast. Would definitely stay again if I am in the area again. Will be looking out for other Best Western hotels in future.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Climber08018116753, Thank you for your 5* review of your stay. I'm delighted to read your kind words and I do hope we can welcome you back to the hotel in the future. Sincerely Joe Lythe

"Inconsistent:"

1
User 25/01/2020

A warm and friendly welcome from reception. The room was small and the furnishings dated. Dinner was a disappointment, the drinks took an age to arrive, they eventually followed the food, which itself was bland and unspectacular. The service was non existent. Not having been offered it, we requested the desert menu which never arrived. Retreating to the bar we observed the staff. There was a great deal if hushed talking in groups with downcast faces and shaking if heads. Altogether the worst restaurant service I can remember. Hopefully I will never return.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Chris C, Thank you for your review. Please accept my most sincere apologies for your stay not meeting our normally high standards. I will ensure your comments are passed on to our new Restaurant Manager to ensure this is looked into straight away. I do hope you will choose to visit us again in the future. Sincerely Joe Lythe

"Christmas Party Night"

5
brickwork82, Poole, United Kingdom 22/01/2020

My husbands company booked Chilworth Manor for their Christmas Party. What a venue. From the moment we arrived we were welcomed and checked in promptly. Walking into the bar area it was very festive with a huge tree beautifully lit and decorated. Our room was up the main staircase and although some distance from the bar what a treat. The room was large and spacious with a huge bed. We dressed and went to the bar to join the rest of the party. The food was delicious and hot. Although the chocolate pot was very sweet. The music was fab just a shame that we had to keep returning to the bar for drinks as there was no bar in the room. It meant that most people just stayed in the bar. We slept like babies in the comfy bed and has a delicious breakfast the next morning. The only niggle was someone had vomited right outside the main door and at check out time it still had not been cleaned up. Other than that smashing evening/stay.

"Spa Day"

5
User 22/01/2020

My friend and I did one of the spa packages and had a wonderful day. We were looked after from the moment we arrived! We were taken to the treatment area swiftly in the spa building and both had massages at the same time. We then had full use of the spa facilities which were all clean. We then had afternoon tea in the restaurant which was also lovely and the food was great! I would definitely recommend and all for a great price !

"Saturday night stay "

5
User 20/01/2020

Nice hotel clean but cold ! Room was a standard double witch was spacious and clean. Bar area was nice welcoming and warm. We never had any food so can't comment on that. Spa and pool were lovely , big pool ! Just note that pool and spa are off site and are separate from hotel just a couple of minutes walk away. Not much else to do in chilworth just a pub restaurant next door. Eastleigh and Romsey just a few minutes drive.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear RachelGO1 Thank you for your 5-star review, I am delighted that you enjoyed your stay with us at the weekend and I appreciate you taking the time to share details of your experience. We look forward to welcoming you back soon. Sincerely, Nathan Chart - General Manager

"Not a warm welcome!"

3
malash100, Beccles, United Kingdom 19/01/2020

We were given a disability room (without requesting one), which meant the bathroom fittings and loo were all rather low. Otherwise the room was okay apart from one of the electric sockets which made strange sounds and the lights flickered. Our evening meal was average and, for the quality served, a bit over priced. The worst part of the evening was the coffee from the kitchen, it was awful. We should perhaps have had coffee from the bar. The reception staff were a bit grumpy but those in the restaurant and bar very nice.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear malash100 Thank you for reviewing your recent stay with us. I am sorry that you were disappointed with your room, had this been reported to reception it may have been possible for an alternative to be offered. I will ensure your feedback in relation to food is shared with Chef, we recognise that every guest has their own personal preference but do value feedback to help our continued development in this area. We hope to welcome you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Good breakfast"

4
Westlawns, Ambleside, United Kingdom 17/01/2020

This is one of my regular hotels. It is well situated in mature parkland near to the Science Park and with good motorway links. My comment here is that hotels periodically gain new staff, and this can be quite a challenge for the team, as people settle in. So I'd like to say well done to the catering team, especially on Tuesday, for preparing perfect scrambled eggs.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Westlawns Thank you for your review and for your kind comments about the team and, in particular, the scrambled egg that you enjoyed on Tuesday. I am delighted to see that Chilworth Manor is your hotel of choice when visiting the area, we very much look forward to your next stay. Sincerely, Nathan Chart - General Manager

"Relaxing place to stay with great food!"

4
sirbinman, Ramsgate, United Kingdom 15/01/2020

We enjoyed staying here very much. The hotel was immaculate throughout. My wife did struggle with the dim lighting in our room but this did not detract from our experience. We found the food to be top quality and plentiful, both breakfast and dinner really were first rate. Only slight disappointment was waiting to be served on Saturday night. Although we were not in a hurry, if I'm booked in for 8pm I would of liked to be told there was a 30 minute wait for my order to be taken however the food was so good it was a minor point. The staff here were all polite and even when busy did there up most to ensure people had a great experience.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear sirbinman Thank you for reviewing your recent stay with us here at Chilworth Manor. I am delighted that you enjoyed your stay and I appreciate your constructive feedback. Sorry to see you experienced a slight delay in service on Saturday night, I'm pleased this did not detract from your overall experience. We very much hope to welcome you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Comfortable Stay in interesting old building"

4
car0line24, Bournemouth, United Kingdom 12/01/2020

We spent one night here on a shopping weekend away and it certainly met our needs very comfortably. We had booked a double deluxe room and requested a quiet room and we were very pleased. The room was certainly quiet, despite some creaky floorboards in the room itself, and the bathroom was modern and functioned very well. We enjoyed having the tea and coffee facilities and the bathrobes were an added bonus. I particularly liked to read the history of the hotel as I had studied at Southampton University myself and would have enjoyed a wander around the gardens had the weather been more appropriate. We used the leisure facilities and found the pool and sauna to be be a great facility. Breakfast was varied and tasty and certainly set us up for our onward journey. I would certainly return to Chilworth Manor if we needed a hotel in this area as it was both comfortable and very good value.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear car0line24 Thank you for taking the time to review your recent stay with us, I am delighted that you enjoyed your stay and I do hope you will choose to stay with us again soon. Sincerely, Nathan Chart - General Manager

"Good food, good facilities a little dated"

4
Nolly10, Milton Keynes, United Kingdom 12/01/2020

We came on a spa package. The hotel itself is very nice just a little dated in decoration. The main lobby could do with a revamp and the bedrooms could get a heating system upgrade. Saying this everything was clean and functional.the rooms were quiet. Our room was slow to warm up but by morning was very warm. The food was very good. We had lunch, dinner and breakfast. All food was very good. The service at dinner was not great: had to ask for drinks 2-3 times each time. 4 of our meals were missing an ingredient which we ended up getting when asked. Just could have been a bit better and apologies would have gone a long way. The spa facilities were very nice. Treatments were great. There was not a lot of places to lounge quietly as Saturday as a kids hour. So all nice but not as relaxing as it could be. So overall good but dependant on the experience you want may not be perfect for you.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Nolly10 Thank you for reviewing your stay with us, I am pleased that you enjoyed your stay and appreciate your feedback in relation to some aspects of service which will be useful for the team in ensuring our continual improvement. I'm sure you will be pleased to hear that we will shortly be commencing the refurbishment of our reception, restaurant and bar area, further details will be announced on our social media pages as details are finalised. We look forward to welcoming you back to Chilworth Manor. Sincerely, Nathan Chart - General Manager

"New year"

4
Sandie A, Little Marlow, United Kingdom 09/01/2020

Lovely hotel just a shame they fell down on New Years Eve . Food was good but really tables need to be cleared also no Bitter beer behind either bars and this is New Years Eve we did speak to a duty manager and she agreed unacceptable but come the evening nothing had been done and unfortunately not every one wants Larger or wine so have to say not impressed will definitely not be returning .

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Sandie A Thank you for reviewing your recent stay with us at New Year and apologies for any disappointment with regards to stocks of bitter at times on New Year's Eve. The bars were restocked at the earliest opportunity and I'm sorry this would deter you from choosing to stay with us again, I do hope you will reconsider. Sincerely, Nathan Chart - General Manager

"What a wonderful stay."

5
Pippa A, Belfast, Northern Ireland, United Kingdom 06/01/2020

Greeted by what can only be described as one of the loveliest receptionists I have ever had the pleasure to meet, Dave showed us to our room. We asked for an upgrade as it was a special trip for my daughter and I..which was promptly provided. The hotel is staffed by lovely, caring staff. The rooms are clean and cosy. The beds very comfortable.. in fact I can't fault the place apart from the dining room being a little too bright but that's personal taste. I think the foyer could be a little more luxurious but still a lovely place to relax and have a drink. We were so chilled we didn't even make it to the pool, gym and sauna. The wedding fayre was on the last day of our stay.. again nothing interfered with our stay and the staff as usual available at all times. Highly recommended. Thanks guys!!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Pippa Thank you so much for your lovely 5-star review, I am delighted that you enjoyed your stay with us and I know the team will take great motivation and appreciation from your kind comments. You will, I'm sure, be pleased to hear that our restaurant, bar and reception will be benefiting from a refurbishment which is due to commence soon, do keep an eye on our social media channels for more information. We look forward to welcoming you back to Chilworth Manor soon. Sincerely, Nathan Chart - General Manager

"New Years Eve"

4
givenupwork, Southampton, United Kingdom 03/01/2020

We had the pleasure of attending the New Years celebration gala dinner at this hotel, on arrival we were met at the entrance by a friendly member of staff and directed to the function room where we kicked off with a glass of bubbly, followed by the serving of the meal, must say the meal was very good considering the amount of people they were catering for, good portions well presented and delivered hot, the evenings entertainment was first class a DJ and young guy called Liam White sang Michael Buble plus a selection of rat pack numbers, with a rousing hand waving rendition of Sweet Caroline by Tony White which got the whole room joining in, a very enjoyable evening.

"Such a disappointment."

1
jwtheo, Chesham, United Kingdom 02/01/2020

Just spent a five day break over the Christmas period at this Manor hotel and was so very disappointed with every aspect of the stay. The Bar and Restaurant staff were so very poorly trained and lacked any empathy with the residents. Although the hotel was decorated in the Christmas style, none of the staff seemed aware that it took place at all. The food, was at best, average, with only one day being offered a menu to select a choice of meals. On two days of the break, excursions took place and the main meal of the day was a buffet in the evening, the attending staff seemed unable to name each of the dishes. For the five days of the stay, no coffee or even a festive mince pie was served after each meal. The rooms were very basic and although the bathroom fittings all looked very new, they all had loose fixtures. My main disappointment was that the hotel was decorated to look like Christmas but felt like it was organised and run for April the 1st. Not an experience that I could recommend to anyone.

"Family Christmas"

5
HollyHouse2003, Guildford, United Kingdom 01/01/2020

We had a great Christmas break. Nine of us celebrated in style at Chilworth from the Afternoon tea on arrival to the hearty breakfast on Boxing Day. Despite being busy, check in was smooth and good natured. Our room was clean and comfortable and not too hot. Quiz on Christmas Eve was fun and the hot buffet was plentiful. Christmas dinner was well organised and enjoyable. Between meals we always found somewhere that would seat the whole of our group. A Christmas Day swim was an added bonus! Overall we had a lovely Christmas.

"A lovely stay"

5
Leahwicks, Eastbourne, United Kingdom 31/12/2019

So was abit off put by the negative comments that have been put on here. But we still came to celebrate our 1 year and new years eve. Our package included a standard double room, afternoon tea and we also had NYE dinner. Can I just say this hotel is beautiful inside and outside, the staff are very friendly and intentive to your needs. We had a warm welcome by the receptionist which is always nice. We then went to our room it was spotless (clean) and everyday our bed was made and we had fresh towels thank you to house keeping! We went out around the grounds which was beautiful. We then had afternoon Tea it was the best afternoon tea, George served us our cream tea with a smile and great service from him he was a perfectionist at his job whilst setting up the dining area for NYE. Over all our stay was perfect. Thank you to all staff members who worked over the NYE for making our time memorable.

"3-night stay"

4
hogflyer, Clevedon, United Kingdom 30/12/2019

Fourth time we have stayed at Chilworth Manor, we have always been very pleased. Room comfortable, helpful staff, good breakfast and bar meals. This time we had dinner in the restaurant on one occasion, wouldn't do so again. Little choice, expensive for what was on offer and two problems out of 4-meals. Both sorted but shouldn't have happened. Will we go again? YES

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear hogflyer Thank you for your review following your recent stay with us. I am pleased that you enjoyed your stay and in particular I appreciate your kind comments about the team, breakfast and bar meals. Sorry to see that your experience in the restaurant on this occasion disappointed, we will work hard to redress this ahead of your next stay, so please contact me directly so I may have the opportunity of restoring your faith in this area, gm@@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"Welcoming"

5
User 21/12/2019

From the moment I booked I was dealt with by two gentlemen; Dave & Bob. They worked at the front desk, they were such wonderful hosts! Information was provided, conversation was had, and they gave such warm greeting on arrival - nothing was too much trouble for them. The room they had specially chosen for us, was delightful. A two floored room with a bendy staircase leading to the bedroom overlooking the manor grounds and lake. Two made up swan towels on the bed, and a bottle of wine beside. We had food at from bar menu situated in the main lounge, we were served by lovely staff. I had the local game burger and my partner the chicken ciabatta - both were delicious! But I did have to remove the bacon from my burger as it was so overdone it was solid, my partner chips had been once cooked already resulting in them being very hard and inedible. On the other hand, my portion of chips was enough for the both of us. Thanks for a great stay.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ahaPeter Thank you for your wonderful 5-star review, I am delighted that you enjoyed your stay and appreciate your kind comments about the welcome you received from Dave and Bob. I will share your comments regarding your meal with Chef, and I hope you will choose to visit us again soon. Sincerely, Nathan Chart - General Manager

"chillworth manor"

1
Travel14865369444, Seaford, United Kingdom 20/12/2019

booked 4 rooms all very good stay here from time to time we are very happy with this hotel will continue to use this hotel when in southampton area have all ready booked for next year will try out spa next time

"Appalling lunch"

2
1939stella, Southampton, United Kingdom 16/12/2019

I had lunch with a group. It was preordered and prepaid and the menu choices had been made. My starter was chicken salad. I had to ask for salad dressing. An option was mushrooms in cream sauce. The waiters described this as mushroom soup. There was a long wait for the main course. Salmon was not available. Guests had chosen this in advance. They were offered hake or gnocchi. We sat, for a long time with an empty hot plate, until a meagre bowl of mixed vegetables was put on the table. The meats were served by the waiters. Both the pork and turkey were very good. My dessert was panna cotta. It was like a pink custard. Another wait for tea and coffee by which time many of the guests gave up and left. We'd all finished our tea or coffee before the mince pies came. By this there were few guests left. I certainly won't go there again. Not even for my wake!!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 1939stella I am sorry that you were disappointed with your lunch earlier today. Unfortunately the feedback you have shared in this review was not received during your lunch, had it been the team would have been pleased to address this with you. I will, of course, ensure your comments are shared with Chef. The team appreciated the card and gratuity left by the organiser of your group and I regret your disappointment. I do hope you may reconsider visiting us again in the future. Sincerely, Nathan Chart - General Manager

"Awful "

1
hilarym718, Southampton, United Kingdom 16/12/2019

Bad food atrocious service definitely one to avoid. Had to wait three quarters of an hour between each course. They didn't have what I ordered as they hadn't bothered to order the fish so I had to eat gnocchi which was horrible.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear hilarym718 I am sorry that a delay in the supply of Salmon by our supplier this morning led to disappointment upon your arrival for Christmas lunch with us this afternoon. I can confirm this had been ordered and was due for delivery prior to your lunch. The delay has been reported by our Chef to our central purchasing group. The team appreciated the card and gratuity left by the organiser of your group and I hope your disappointment over your choice of main course did not detract from your enjoyment of the event. Sincerely, Nathan Chart - General Manager

"Xmas meal"

1
User 16/12/2019

Total rubbish, Mushrooms the sauce had a skin on Salmon not available (ADSA) 5 mins down the road 13:45 main course still not arrived to say the service was slow is an understatement Bad management blamed non delivery for food not being available better planning would have identified problems earlier

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear PeterM4067 I am sorry that a delay in the supply of Salmon by our supplier this morning led to disappointment upon your arrival for Christmas lunch with us this afternoon. The team did their best to offer alternative options and I am not aware of delay in service caused as a result. The team appreciated the card and gratuity left by the organiser of your group and I hope your disappointment over your choice of main course did not detract from your enjoyment of the event. Sincerely, Nathan Chart - General Manager

"Lovely Hotel in Lovely surroundings"

5
Sally_Sue08, Bristol, United Kingdom 15/12/2019

Had a two night break here via Travelzoo. All excellent. Clean, friendly and good food. Beautiful gardens even on a wet day! Sat nav did not take us directly there so ended up in a country lane - but once we found it, it was very spectacular!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Sally_Sue08 Thank you so much for your lovely 5-star review, I am delighted that you enjoyed your break with us and I do hope you will come back to see us again soon. Sincerely, Nathan Chart - General Manager

"Needs SERIOUS improvement"

1
likestosleep, Powys, United Kingdom 13/12/2019

Could be lovely - an impressive property in a very pretty location but simply very badly run. I agree with the reviewer who blames the bean counters at Best (Worst) Western. Everything was sub standard including the service (clearly no one had had proper training) and don't get me started on how awful the food was. Had to stay here as was on business. Will use local premier inn next time

"Room for improvement"

3
Margaret T, Telford, England, United Kingdom 12/12/2019

We stayed here one night pre- cruise. We had a premium room, which was large, but very badly lit. There was only one small chair. The bed wad a standard double, although there was plenty of room for a larger one. Breakfast was buffet style, but most of the food was in bowls, so became cold quickly. At checkout our bill was wrong, and I had to go through everything we'd had to eat and drink until it was correct. We wouldn't stay here again.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Margaret T Thank you for reviewing your recent pre-cruise stay with us and for your feedback in relation to your room. I will ensure these points are followed up on. I am sorry to see there was some confusion with your bill and that, as a result of this you would not stay with us again. I do hope you may reconsider as it would be our pleasure to welcome you. Sincerely, Nathan Chart - General Manager

"Don't stay here."

1
MoofushiFanBoy1, Edinburgh, Scotland, United Kingdom 11/12/2019

Don't stay here. Ever. In the breakfast room there was a pack of butter lying for days going black. At dinner, the 'pea and shallot ravioli' was overcooked to mush and drowned in a swamp of nameless pink sauce. the worst meal I've ever eaten. The waitress tried hard but had obviously never been trained. You get a false impression from the warm, welcoming reception area. The rooms are tired and drab. The bed and pillows are like wood. So hard you can't sleep. My bath took 35 minutes to run. The staff are friendly. they're not the problem. It's the bean-counters who run Best Western and refuse to put any money into upgrading their hotels. This place doesn't need a lot doing to be good. Right now, it's terrible. Shame on you, Best Western. Worst Western, more like.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear MoofushiFanBoy1 I am sorry that you were disappointed following your recent stay with us. Best Western is a membership organisation and as such our hotel is privately owned. Since a change of ownership in 2014 the hotel has enjoyed significant investment with the refurbishment of our bedrooms, function rooms, leisure club and exterior areas. Still to come we are working on plans for the refurbishment of our reception, restaurant and bar which we hope to be completing next year. I'm sorry that the bed product was not to your personal preference and that you had concerns with regards to your evening meal, I do hope our duty manager was able to discuss and address this with you during your stay. I hope you will consider staying with us again so we may have the opportunity of restoring your faith. Sincerely, Nathan Chart - General Manager

"It could be so much better"

3
User 10/12/2019

Just stayed here for two nights and apart from the very warm greeting I received on arrival I have been underwhelmed by the hospitality Throughout the visit at dinner time on 1st night I was left seated without a menu and had to request one. I didnt feel welcome in the resturant which was odd. Throughout the visit as I past staff there wasn't a courteous greeting which was always my experience especially at the best western in cox lane in Midgham and at other best western hotels 2nd night staff passed me as I waited to be seated at the resturant so much so that I had to ask for assistance from staff in the bar. The room was nicec and clean and the gym facilities are brilliant I just feel staff need to work on engaging with the customer to make them feel welcome

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear G4916LEsylviat Thank you for reviewing your stay and for your feedback. Our team are one of our greatest assets, specifically as measured through comments in online reviews and direct feedback we receive. I am disappointed that you did not experience this during your recent stay with us. I will ensure your comments are shared. I am pleased you found your room to be clean and that you enjoyed your time in the gym, all of the equipment in the gym was replaced earlier this year and it has been proving to be very popular. We hope to welcome you back in the future. Sincerely, Nathan Chart - General Manager

"Fabulous"

5
Tom_Debz, Romsey, United Kingdom 09/12/2019

Everything about our stay was first class. From check-in where the staff were super friendly, our room was spotlessly clean, great size, the bed was firm etc. Beautiful hotel with wonderful service. Breakfast was lovely. Defiantly a place we will eat and stay again

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tom-Debz Thank you for your 5-star review, I am delighted that you enjoyed your stay with us and I appreciate your kind comments about the service you received from our team. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Misleading information"

2
Louise S, Aberdeen, United Kingdom 02/12/2019

Loevely drive up to hotel. Staff are wonderful BUT the information on line is misleading. One of the reasons I this hotel was because of the swimming pool and gym. I only discovered when I got the to hotel that the pool, gym and spa are about 150 yard down the road, not on site. You cannot just get up and put your bath robe on wander down. Very very cross. Fuming. Also Booked a deluxe double room, the room we are in is not very practical as the seating area is no where near the tv. One has to sit on bed to watch the tv. Total waste of space I had also asked if we could have a room over looking gardens if possible, but no over the front car park with flashing lights from the huge Christmas tree right out side our window, lucky for us the curtains are thick! Do they do it on purpose!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Louise S I am sorry that you were not aware of the location of The Club here at Chilworth Manor. As you say, it is a private members club located in the grounds of the hotel, a short walk from Reception, to which hotel residents are able to enjoy complimentary access during their stay. Our Deluxe Rooms are located in the original house here at Chilworth Manor and as such each offers it's own unique layout and design, aside from having to sit on the bed to watch TV, I do hope the other facilities within this room met with your approval and that you had an enjoyable stay. As a result of your feedback we have ensured the Christmas tree lights at the front of the hotel are set to static, had you reported this to the team during your stay it would have been possible to remedy this for you. I do hope you may consider staying with us again, we hope to welcome you back in the future. Sincerely, Nathan Chart - General Manager

"Excellent in all areas"

5
Diana C, Bexhill-on-Sea, United Kingdom 01/12/2019

Six of us met here to surprise and celebrate a family birthday. From the minute we arrived we were treated exceptionally well- we explained it was a surprise at reception and the really lovely lady said she would keep up the pretence.She and Dave -a delightful young manager-explained about there being several Xmas events on over the weekend and notices were put up at reception to warn us about the noise and possible inconvenience. Considering the number of parties, gatherings etc the hotel coped incredibly well and we were not inconvenienced at all. We were on a dinner, B&B offer and the waiter explained clearly what the offer included and what our allowance against the a la carte menu was. Not all hotels bother to do this and you are left in the slightly embarrassing situation of not knowing what you can order. We must have met 6/7 waiters and waitresses and all were charming even in a very busy breakfast on Sunday when. a second dining room was opened to cope with the numbers. Food was excellent and served very hot. Our rooms were in what I imagine is a recently refurbished area-all new carpets and beautiful bathrooms.All spotlessly clean. I asked at reception about walks in the grounds and was given a map and information sheet to follow. The whole experience gave the feeling of an efficiently run hotel with a team working well together in what could be stressful situations. We will be back-our offer was booked through Telegraph travel and was extremely good value for money. Many thanks to all staff

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Diana C Thank you for your wonderful 5-star review, I am delighted that your surprise family celebration was such a success and that the team looked after you so well. I appreciate you choosing Chilworth Manor as the venue for your celebrations and I do hope you will come back to see us again soon. Sincerely, Nathan Chart - General Manager

"Spa and hotel package"

4
User 01/12/2019

We stayed here for a spa package which included one night at the hotel. The main building is beautiful so is the garden area around it. Our room was clean and tidy but very average, nothing special. The view from our room was not pleasant, we were staring at the bins. Unfortunately the Friday night we stayed there, there was also a wedding reception which sort of ruined our relaxing spa stay. We were hoping to have an early night but unfortunately due to the noise this wasn't easy. Luckily we had some ear plugs with us! Our room was on the same level with the wedding reception and even though there were heavy fire doors that kept the noise to an acceptable level but unfortunately the wedding guests kept opening these doors and walking down our corridor part our room to get to a fire exit to smoke cigarettes. Some of them also used our corridor as a socialising place I guess to have a "quiet chat". Well it was nice to learn all these things about their lives lol. If it hadn't been this house factor I would have rated this hotel as 5 stars but unfortunately it lost a star because of this. But I have to make a special mention about the restaurant. The food over there was absolutely gorgeous! We had the set meal included in our package deal which was 3 course meal and it was amazing, the presentation of the meal, the taste, the amount was all perfect. The waiting times for each course of the meal also was just right and the restaurant service was excellent. Our waitor (who I found out later was restaurant duty manager George P.) was such a polite nice young man. He really went an extra mile to look after us :). I have a mild but allergy and he made sure there was no nuts in anything that went on my plate and he was very thorough to inform me if any of my meal was prepared in the vicinity of nuts. Luckily my allergy is not that severe but I found him very professional regarding this. Also lastly if like to mention another polite young man who was at the reception on 22/11 and 23/11 who was also very polite and helpful. The staff made us feel very welcome there :)

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear hannac140 Thank you for reviewing your stay with us here at Chilworth Manor. I am sorry for the disturbance you encountered from the Wedding taking place at the hotel during your stay but I do appreciate your kind comments about the taem and your mean in the Manor Restaurant. Chef has recently relaunched the menu in our restaurant and I know your feedback will mean a great deal to him and our entire kitchen team. Thank you also for acknowledging George, particularly in reference to the way in which he handled your allergen requirements. I do hope you will consider staying with us again in the future. Sincerely, Nathan Chart - General Manager

"Recommendation for this exceptional hotel whether for business or personal purposes."

5
User 30/11/2019

I am a Senior Lecturer and run a monthly two-day training course at Chilworth Manor Hotel. Special recognition to the Events Team; Hannah Ramplee and Jo Bennett for their professionalism, attentiveness and for always making sure everything I require, and more, is catered for. To Will, Matt, Dan and Dylan for their attention to detail to make everything perfect in the training rooms; I literally walk in to everything exactly as asked for in set up. The Event's team are there at hand to help throughout. Nuri, the catering manager, and his catering team provide a superb service to me and my students. Special recognition to Nuri, George, Marie, Christina and the great team of bar and restaurant staff that even in their busiest times during weddings, events, parties etc, will be courteous, helpful and professional and always happy to go the extra mile. Guest accommodation is extremely comfortable and clean with an excellent housekeeping service. I have a need to use room service regularly and enjoy a quick and efficient service delivered by extremely friendly and courteous staff – special thanks to Holly and Michael during my last visits. And last but very much not least is Reception. Special thanks to Reception – Viv, Dave, Adam, Bob, Sheila who are the smiling and greeting faces you see the moment you arrive at this beautiful hotel. They are always willing to help with most everything, even down to helping pack up my car, and always with a smile and time to talk.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Lisa What can I say, thank you so much for your wonderful review. We are grateful to you for choosing Chilworth Manor for your training courses and I know the team will be so appreciative and motivate by your kind comments which I will ensure are shared with them all. We very much look forward to your next visit. Sincerely, Nathan Chart - General Manager

"Probably would have received better service if they had hired Manuel! "

1
Cryo, UK 28/11/2019

Yet another hotel stay on business and the fourth hotel this week....and certainly the worst of the four. In fact one of the worst I have ever stayed in! So I arrived to be greeted by a friendly and helpful gent on reception, he even assisted with an early Sunday breakfast arrangement as I would be leaving before breakfast service would commence. But that was where the customer service ended! At 8pm I ventured in to the not so full restaurant, ok I had not booked but I am a resident. After waiting in front of the desk for a considerable length of time whilst the gent Hi frantically tapped on a screen (no my presence was not acknowledged) I was informed that the restaurant was full and I would have to order and dine at the bar, the bar that had no free tables..... Ok so I took a menu and after a 10 minute wait at a not so busy bar my order was taken. “Oh you have no card on account so I can't process your order” I was also informed I was unable to pay for my meal at the bar. So a trip to the reception. I returned to the now even less busier bar for another lengthy wait!!!! However the helpful guy on reception appeared to enquire as to my room number. I questioned why to be told the lady on reception can't remember it! However he took my order for food and said all would be sorted so I took my seat. My starter was swiftly served. Once finished to empty bowl was then ignored by a large number of passing staff, ok some may have not been on restaurant orientated business but! Eventually I had to ask for my main course. My breakfast experience was not great either. Again an empty restaurant and no staff present. I entered and reviewed the buffet breakfast that had obviously been laid out for some while looking at the skin that had formed in the beans under the heat lamps. I was approached by a member of staff, no “Welcome” or “Good morning” Just “are you working in the hotel?” You can guess my response! What with that and the light bulb issue in my room (How many attempts does it take to get a light bulb replaced?) You may appreciate why I won't be using this hotel again. However I must say Dave on reception seemed as frustrated as I was in regards to the service I received and went out of his way to assist. It's a great building in a great setting and local to the motorway junctions. Just let down by the staff. Their attitude, manners and lack of attention to detail. Definitely an issue for some staff training.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Cryo I am sorry that your recent stay with us fell below expectation and there were a number of service issues encountered. This is a key focus area for our team and I will ensure your feedback is shared and used to help our management team direct appropriate training and support. Should you wish to discuss your stay with me directly please contact me here at the hotel on gm@chilworth-manor.co.uk, I would welcome the opportunity of restoring your faith as the service you describe is not inline with the standards my team and I strive to deliver. Sincerely, Nathan Chart - General Manager

"Fantastic start to our cruise "

5
fudge, Southern United kingdom 26/11/2019

My husband and I stayed overnight on 14th November as a nice start to our cruise . We stayed for the dinner, bed and breakfast in an executive room. We have stayed a few times before and it really is a relaxing start to our holiday . The hotel itself had beautiful grounds and especially in the Autumn the colour changes of the leaves on all the different trwws are just stunning. Reception staff very welcoming with friendly smiles . Check in was quick and efficency . We were asked what time we would like dinner that evening . The bar is very nice and relaxed with a cosy feel about it. Lovely when the fire is on. Bar staff were efficency and drinks were served in a timely manner. Yes there was a few people waiting but not for long at all. Dinner that evening was the same as always tasty , served hot and beautifully presented . The chocolate orange brownie is my all time favourite pudding . Drinks were offered within 10 minutes of being seated . The restaurant appeared well organised . The room was clean , nicely decorated with very comfortable beds . We both slept well . Breakfast was buffet style but you could order other items on the menu such as kippers , salmon with scrambled egg etc. We had the full English Breakfast which was delicious with quality sausages and bacon. No issues with staff . I did witness a guest being extremely rude to the waitress though which was really awful . However the waitress dealt with it perfectly in a polite and helpful way despite how rude the guest had been . All staff seemed friendly and helpful . We also used the spa and had an hours massage each which really was great . I do recommend a visit to the spa for a massage . I look forward to our next visit in February.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear fudge Thank you for your wonderful review, I am delighted that you enjoyed your stay with us prior to your cruise from Southampton and I know the team will take great motivation from your kind comments. We are already looking forward to your next stay with us in February. Sincerely, Nathan Chart - General Manager

"Great stay"

5
User 26/11/2019

What a fabulous hotel. Rooms large and spotlessly clean. Bed comfortable. Ample tea and coffee with extras available at reception. Food both evening meal and breakfast were good served timely and hot. But what really stands out are the staff. Friendly and helpful...all work exceptionally hard. Very impressed with everything. Public rooms all good and whole hotel lovely and warm. Grounds beautiful. Totally recommend. I work in a four star hotel myself so am quite objective!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Verena Thank you for your wonderful 5-star review, I am delighted that you enjoyed your stay with us and I appreciate your kind comments which I know will mean a lot to the team. We hope you will choose to visit us again soon. Sincerely, Nathan Chart - General Manager

"Very good Saturday night stopover package"

4
brist0lcelt, Portishead, United Kingdom 24/11/2019

We were 3 couples who booked a Saturday night dinner/bed & breakfast package. We were a bit worried with the recent reviews, but we all had a great stay. Our rooms were good, clean and well decorated - tv, hairdryer, iron, kettle, USB power points, comfortable bed, alarm clock, good shower. We had room 223, which was a little bit bigger than the other two rooms and had two windows. It was at the end of a corridor, so was quiet too. Dinner was excellent. No wait to be seated at 7.15pm. Food and drinks orders were taken quickly and arrived soon after. The waiting staff were attentive and helpful. The package allowed us a main meal and either a starter or a dessert. You could add a third course if you paid for it. We had a mixture of soup, salmon and bread/olive starters. For mains we had a selection of chicken, fish (hake) and chicken satay curry. And for desserts, two chose the brownie and fruit sundae. The food was delivered quickly, was hot and tasted great. Sunday breakfast at 9.15am involved a short wait of about 10 minutes to be seated, but was worth the wait. Very good. We checked out quickly, with no queue. The whole experience was very good overall and was excellent value for money. We didn't use the pool as time was limited and it was a pity that rain restricted our use of the grounds, which look very nice.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear brist0lcelt Thank you for your 4-star review, I am delighted that your recent stay with us exceeded expectation. I'm sorry to see that you were concerned ahead of your stay in light of some reviews you had read. We take all guest feedback seriously and work hard to follow up on it all, as you will be aware I personally monitor all online reviews and their content is discussed with our heads of department and team members. It is, I believe, also important to note that the guests who choose to review their stay online account for just 2% of the total number of guests we have welcomed to Chilworth Manor so far this year and alongside these reviews we do receive a great deal of positive feedback directly and through our own email guest survey. I am thrilled that you experienced the level of service and quality that our team work hard to deliver on a daily basis, and I do hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Dreadful service"

1
GrandadDino, Southampton, United Kingdom 24/11/2019

Attended a family and friends birthday function.Bar staff unfriendly and useless.Whenever service was asked for there was always an excuse such as we are doing something else or they just walked away.Food was served cold and service was disorganised.Would avoid this hotel if you are considering a group function.Christmas parties look out.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear GrandadDino I am sorry to see that you were disappointed with the service received at a recent function you attended here at Chilworth Manor. This does not reflect the level of service we strive to achieve here at Chilworth Manor and I will ensure this is followed up with our Banqueting team as a priority. Sincerely, Nathan Chart - General Manager

"Fawlty Towers in stunning location"

3
Gertie03, Southend-on-Sea, United Kingdom 19/11/2019

When we arrived the reception was understaffed.The Delux room was beautiful with stunning views. The swimming pool was quiet and clean, but we stayed on a Thursday. We had booked a table for dinner at 7pm. We had an extremely long wait for food even though there were only a few guests in the restaurant. The choices are very limited for vegetarians and ketogenics (low carb). The vegetable ravioli would have been better if not drowned in a tomato sauce. My dessert eventually came and was given to the wrong table. I spoke to the waiter as mine did not turn up and he said he would get mine. After waiting a long time he bought over the dessert which was not what I ordered. He took it away, but I waited so long for my dessert that we gave up and went to find a manager to complain to. Reception was understaffed again, so we waited. The waiter found us, and told us he was the duty manager! He apologised and we came to an agreement of a reduction in our bill and a bottle of Prosecco. Faulty Towers would have been an improvement on this restaurant! Breakfast was another farce. The cheese was mixed with the meat, and was dried up and old. I asked the waitress to get me some fresh cheese, but she did not understand me, nor my reasons for not wanting to eat cheese contaminated by meat My husband ordered fish, which was undercooked. On check ou the reception was understaffed again, and the same poor lady was there, as she was the previous evening. She apologised for all the problems.

"Do not expect a smile"

2
embem87, Farnborough, United Kingdom 18/11/2019

Staff unfriendly and rude. Don't use spa facilities during kids time, as ridiculous. Dont bother booking any treatments as they will just cancel on you last minute. Food in restaurant was lovely, but good luck getting a drink to have with it

"Beautiful country manor hotel"

5
sueking44, East Sussex, United Kingdom 17/11/2019

This hotel is just lovely, food, staff , room, and general areas are spotless, so relaxing by their open fire in the ballroom , comfortable chairs, great bar service for drinks and snacks , quiet at night , beds cosy and warm , a wonderful view from our window, gardens are well kept and car park is close to the front door, recommended 100%

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear sueking44 Thank you for your 5-star review following your stay with us at the weekend. I am delighted that you received great service in the bar and that you were pleased with the hotel, food, team and cleanliness experienced. I appreciate you taking the time to share your feedback and I do hope you will consider staying with us again soon. Sincerely, Nathan Chart - General Manager

"Would not recommend"

2
User 17/11/2019

We attended chilworth manor over the weekend and were impressed with the setting and venue, however that is where it stopped, the service was poor, the que for the bar was ridiculous with only one bartender serving and he was getting orders wrong, I forget how many times I had to repeat the order, not once did anyone come and support him. We then made our way to a wedding breakfast which the room was lovely but under our table looked like old balloons that had been left from a previous function, the food turned up which tasted lovely however half the table did not get potatoes when we asked for more we were told will sort it but they never came back, then my wife was missed out with her chicken we had to ask for them to come back. The breakfast the following morning we asked for table for 6 which the waitress said that one of the other waiters will sort out however I was left standing in middle of dining area for ages on which then I had to drag tables to sort out, then I was missed out on coffee which I had to chase up. The food was nice though and room was good, just a shame that the staff either are under to much pressure or lack some serious direction from management, which is Shame as is a beautiful location

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jake1107 I am sorry that you experienced some delays with service in the restaurant and bar during your stay with us at the weekend. I have already discussed your feedback with our new restaurant and bars manager who will be working with the team in ensuring any additional training and support needed is provided moving forward. I am pleased that your meal was enjoyable and that you were pleased with your room, the setting and the hotel in general. I do hope that, in view of this, you will consider staying with us again so we may have the opportunity of restoring your faith our restaurant. Sincerely, Nathan Chart - General Manager

"Disappointing - worst stay here ever"

1
User 17/11/2019

We don't stay in hotels often, but have visited this one on a few previous occasions and I was looking forward to our one night stay. We wanted a quiet room as previously we've had rooms in noisy locations within the hotel. We'd been told prior of a wedding in the hotel which wasn't a problem for us but the service this time was appalling. In the bar it took 15 minutes to get a drink when there were only two people waiting. Our table in the restaurant was booked for 8pm. We ordered a drink at 8.05. At 9 pm I asked to talk to the restaurant manager as we still hadn't had the drinks which he immediately went and got himself and said he wasn't charging us for. It took the waittress45 minutes of wafting round when I caught her attention and asked if I could possibly order our food. The food was ok when it arrived. I've just got back from breakfast. Wasn't even offered tea or coffee. So I ate up and left and just having a drink in my room. Not sure that we'll be staying again which is a shame as the hotel and grounds are lovely. Such a shame about the poor service.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear VeryBusyLizzie I am sorry that your most recent stay with us fell short of the experience you have enjoyed here at Chilworth Manor in the past due to the delays you experienced with service in the restaurant. I will ensure your feedback is shared with our restaurant and bars manager so appropriate training and support can be offered to the team moving forward. As a regular guest I do hope you will consider staying with us again in the future so we may have the opportunity of restoring your faith and meeting the expectations set from your previous visits to our hotel. Sincerely, Nathan Chart - General Manager

"Great location .......... service a litte erratic"

4
Deuce-n-in, Eastbourne, United Kingdom 12/11/2019

Great location between Southampton and the New Forest. Easy access to motorway. Beautiful hotel and grounds. Have stayed here many times and always found the service a little hit and miss but complaints are always swiftly rectified. Quality of food very good.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Deuce-n-in Thank you for reviewing your recent stay with us here at Chilworth Manor. I am delighted that you enjoyed your stay and that you have enjoyed many stays with us previously. I will share your comments in relation to service with the team who work hard to ensure our guests receive a warm welcome and attentive service on every visit. We look forward to welcoming you back soon. Sincerely, Nathan Chart - General Manager

"Perfect for couples rainy weekend gateway And vegan friendly!"

5
sylvietta71, London, United Kingdom 10/11/2019

Great staying at Chilworth Manor for us. Although the weather was not great we didn't need nothing else. Perfect location situated in a amazing park, clean and comfortable rooms, great hall were to have a drink and spend the evening in front of the fireplace and Spa , all included in the price . I was very please to see that they have vegan choices for breakfast and dinner, and not far from Southampton and Winchester, I'll be back!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear sylviette71 Thank you for your wonderful 5-star review, I am so pleased that you enjoyed your stay with us and I hope you will choose to visit us again soon. Sincerely, Nathan Chart - General Manager

"Fish!"

1
User 10/11/2019

Why is my review called.... FISH, all will become clear. We had stayed at the Chilworth Manor once before and as we had things to do in the area decided to try it again. The stay didn't start well when I received an e-mail from the hotel while I was travelling to Chilworth telling me my booking had been modified, I managed to read the e-mail after checking in to find that they had decided to simply not fulfil the terms of my booking which had been prepaid. We had booked for two nights DBB and they generously decide to provide us with just bed an breakfast on night two. When questioning this at reception they asked if I had amended the booking, which I confirmed I had not. The room was ok if a little small but the biggest issue was during the stay the water never got beyond warm. The room was also cold. Went to the bar for a pre-dinner drink and the staff did not appear to know what drinks they were serving. I was offered a whisky first in a wine glass then in a brandy glass. Dinner service was slow and despite the wine list being limited it still took till after our starters had arrived before the bottle turned up. Still that was luckier than the chap sitting on the next table who main course arrived before his starter. My sirloin was tough but edible. Menu limited, if like my wife you don't eat fish and anything with garlic in it. Chef did not appear to be able to offer any alternative, perhaps it mostly arrives pre- prepared! Breakfast was better, buffet style, well cooked and plenty of it. I do wish that the toast machines could be set properly, one trip trough and you have warm bread, two trips and you have burnt cardboard. Having had it confirmed that dinner would be provided on night two we again ventured in wondering what it would be like. Wine arrived before the starter, just. However the highlight of the evening was witnessing a member of the waiting staff arriving at an adjacent table carrying a plate of food and announcing, FISH, getting no response she again said Fish, to which one of the guest pointed out that she was actually serving a plate of Pork. Thanks and best bit of the stay was due to the helpful chaps on reception who sorted the booking issue. Will be some time before we return, if at all.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Gary G I am sorry that you were disappointed following your recent stay with us. I have responded to your guest survey and do hope you will come back to me directly should you wish to discuss any aspect of your stay with me personally. Sincerely, Nathan Chart - General Manager

"Best “worst” hotel I've ever been too!"

1
ianandnic01, Steventon, United Kingdom 10/11/2019

Best “worst” hotel I've ever been too! This hotel has so much potential, beautiful building, nice surroundings, however failed on many levels and is NOT a spa break relaxing weekend. Room Overall not a bad room, basic but we didn't expect much more. Quite tired in places and you can tell the hotel is in need of a refurb but generally a decent room, pretty clean and ticked the boxes to just sleep in. Staff Clearly overworked and understaffed comes to mind here. Such a shame as if you speak with them individually they all really do care and are equally as frustrated with the situation as we were. Special mentions for Dave the duty manager at the hotel, who couldn't have been more understanding and lightened the mood in what has been a failure of a relaxing weekend and to Jamie (part of the gym team, not the manager) at the spa on the Sunday morning who was really proactive, friendly and positive about the situation. Spa Firstly of those who have had our treatments I have to say they were excellent. Sadly there were others in our party who had a call earlier in the week to move their treatments due to short staff due to long term sickness, only to be told on the Sunday (at 9am) that one other beautician hadn't arrived and called in sick. I believe they also cancelled the treatments from another large party today. Lucky the two ladies in our party who were due to have treatments were accommodated but after their week of to and fro to the hotel regarding their change in times due to ‘long term sickness' we felt that this experience was inevitable and sadly not a surprise. I would recommend more regular cleaning of the changing rooms, sat evening there were dirty wet towels on the floor (I guess as it was so dirty and slippy) and the box of dirty linen overflowing. Dinner The experience was pretty comical. From arriving at 7.45pm (our booked in time) to being told they needed to set the table up, we then left the table at around 11pm (literally after we had desert). Over an hour for a starter to arrive (our drinks arriving just before) nearly 2 hours for a main and then desert almost 3 hours later. The food itself was good although if you order the salmon and beetroot, don't be surprised to just have salmon and lettuce delivered to your table and have to ask for your beetroot, to then be brought out in a big bowl for 4 people to share with no apology). The overall experience was petty poor and slow, we had to ask for clean glasses and napkins (came as a surprise we asked for these!). Breakfast Not bad, buffet style so not much to go wrong here, food ok but seen better at a premier inn. The highlight of the breakfast was being put on a table blocking a fire exit. Doesn't massively fill you with confidence! So overall if your looking for a basic bed to sleep in and stay overnight with no dinner/ spa then it probably is a great hotel. If your looking for a spa break (as we were sold it) then this isn't the hotel for you.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ianandnic01 I am sorry that you were disappointed following your recent group visit. I will ensure your feedback is shared with the appropriate heads of department and I do hope you will consider staying with us again in the future. Should you wish to discuss any aspect of your stay with me directly please contact me here at the hotel on gm@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"Comical trip to faulty towers"

1
User 10/11/2019

Sadly our annual girls spa weekend has had many issues and from day one they messed us around about prices and spa bookings. A week before we were due to come we were again phoned to make changes to treatments and even though we advised we could not do such a late time they made the changes anyway and the manager never called. After several calls to operations manager, General manager, reservations and spa manager - the spa manager hung up on me as he didn't know how to manage the call! Finally we were offered 9am on the Sunday not great but after a lot of calls we got late check out and breakfast extended so we didn't miss it-but it shudnt have been us doing all the hard work for this.Sadly treatment day is here and the second therapist did not arrive at 9am! 9.20 and she's not coming.The therapist who is here and the gym staff have been amazing today in such an awkward situation but the therapist can't possibly do all the treatments booked. Subsequently others have also had to have their treatments cancelled. We certainly have not had the break we paid for and one of us still hasnt had a treatment (this is being rectified now though) The hotel itself, we had to be refunded for a lunch as it never came and then when it did was wrong twice, we had taken the 7.45pm dinner slot (booked months ago) yet when we arrived no table for us, no napkins we had to ask, we waited an hour for drinks they just kept bringing us water! 2 hours before food. At 9.30pm we hadn't had dinner and we were order puddings after 10pm. The starters of salmon and beetroot came with no beetroot, when I queried this a bowl of beetroot was hurried out (pictures below) literally dropped on the table and the waiter ran bless him. Clearly embarrassed and didn't know what to say, we did have to laugh. Tonic came with no gin. At breakfast (which we got to eat hot due to therapist not arriving) they sat us on a table of 6 against the fire exit literally pushed up to it so no one could get in or out, even the waitress was shocked when she tried to come in that way as a short cut and there we were! Completely against fire regulations! Thank goodness for duty manager Dave. Given the circumstances in a hotel falling apart around him he was amazing, such a great sense of humour to add light to the situation. We were not the only party with issues, he did his absolute best to rectify and accommodate. Sadly I'm not sure how they can continue to make a profit with needing to refund people etc. So many people complaining and being compensated. today. So I would definately not recommend staying here, they just don't have the staff to be able to give people the stay they deserve. However hats off and thank you to the waitresses and dave and the gym team and therapist (not so much the spa manager as actually he wasn't here when it all happened and between them and dave at the hotel they sorted it out themselves).

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Getaway66953 I am sorry that you were disappointed following your recent group visit. I will ensure your feedback is shared with the appropriate heads of department. Should you wish to discuss any aspect of your stay with me directly please contact me here at the hotel on gm@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"Let down a bit by the room"

3
stevefleming2019, Cambridge, United Kingdom 08/11/2019

Arrived late due to work , lovely entrance and was met by a very friendly member of staff. Check in was good. Room was a bit of a let down . Broken tiles on the floor and a bit rough around the edges. Bar man poured the worst pint of Guinness I've seen in ages. £17 for Fish and Chips which was very average. overall an ok stay not the worst and beautiful gardens

"Pre Cruise Stay"

1
BogtrotterBelfast, Bangor, United Kingdom 03/11/2019

We stayed here for one night prior to cruise having had a good experience last year . The positives the hotel has a lovely location good facilities and our room was good. However the service in the restaurant was truly horrific. We waited for 30 mins for the staff to take our dinner order, another 45mins for our starter and another hour to get our main which was then the wrong order ! Having complained the manager did write off our bill which was a nice gesture. What made it even more disappointing was that the food when you actually got it was very good. Breakfast was equally as bad with long queues to be seated, no staff and self service food supplies not replenished. I can't see us returning any time soon.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear BogtrotterBelfast I am sorry that your most recent stay with us fell short of expectation. Having received a 5-star review for your previous stay it is disappointing for us to receive just one star from you on this occasion. I am pleased that you were once again happy with the hotel location and facilities and that your accommodation was satisfactory, also I note that your food was very good. I am disappointed that the service you experienced in the restaurant overshadowed all of these positives when giving your overall rating for your stay and I know the whole team will reflect on your feedback. Having enjoyed previous stays I do hope you will accept the shortcomings on this occasion to be an isolated incident and that you will consider staying with us again in the future. Sincerely, Nathan Chart - General Manager

"Huge Disappointment"

1
User 02/11/2019

We booked via Secret Escapes as the deal of Breakfast, Dinner and standard room looked great value for money. The reviews we read were positive and pictures of the manor looked great. However it all went down hill as soon as we entered the building. - Dated - Room given wasn't as advertised - An Indian wedding party took place in the evening and we were told that our room would be away from the noise, which we were appreciative of, but in fact our room was directly opposite the party. - Shocking dinner service. Not even acknowledged whilst waiting to be seated, 30 minutes for a waiter to take our drinks and food order. Just short of an hour for our starters to turn up, they were cold and tasteless. Over the course of the evening three tables came in after us and all received their mains before ours, I had to ask the waiter what was going on and he couldn't even remember what order we gave him. Another couple had to ask where their food was and they were even seated before us. Once our mains turned up they were soon pushed to one side, we ordered butter chicken curry which was extremely spicy. We waited a further 15mins for a waiter to return amd take our dessert order, but we ended up walking out. Throughout the evening none of the waiters and waitresses had a clue what they were doing. Constantly going to tables with the wrong orders, you weren't even offered another drink and the manager who was clearly unwell kept snorting all the time. Overall I wouldn't return in a hurry, there are far better spa weekends for equal value.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jonowen93 I am sorry that you were disappointed following your recent stay with us. Our standard rooms are very uniform and do, I believe, reflect the images shown online. We do also feature Deluxe rooms within the Manor and the Secret Escapes promotions include the option to upgrade to these rooms, which I note you chose not do on this occasion. I will ensure your feedback from Saturday night in the restaurant is shared with the restaurant team, I am sorry that this experience would prevent you from staying with us again, a decision I do hope you may reconsider. Sincerely, Nathan Chart - General Manager

"Smashing hotel"

5
jtw1952, Hounslow, United Kingdom 02/11/2019

Stayed for 2 nights on a voucher deal.Excellent hotel situated in lovely grounds.Used the swimming pool and the sauna and steam room which were very good. Evening meal was very good with great quality and good service. Breakfast was excellent all of the food was piping hot and tasty. All the serving personell were a credit to the hotel. My only complaint was regarding the quality and poor choice of beer/lager behind the bar. Would recommend this hotel to anyone visiting the area.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear jtw952 Thank you for your 5-star review, I am delighted that you enjoyed your stay and appreciate your kind comments about the team. It is particularly pleasing to read about the great service you enjoyed in our restaurant alongside great quality of food. I do hope you will choose to visit us again soon, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Excellent mini getaway"

5
User 01/11/2019

I took my best friend to this hotel for a mini getaway prior to her wedding. I booked a fizz, dinner, bed and breakfast package online, and asked for a few things in the requirements box. Sheila from the front desk called me and helped me with all the additional things I requested. On check in Bob and Dave couldn't have been more helpful if they tried! The hotel is beautiful outside and in, the rings are spacious and tastefully decorated. We stayed in room 5 which was a twin room, the beds were incredibly comfortable! Dinner and breakfast were both delicious and again the staff were very helpful and welcoming. (Our thanks to Zoe for looking after us) It was a lovely experience staying here and very reasonable with the package deal. My friend was so impressed she's gone back with her new husband for a mini moon!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear HannahMcInrue Thank you for your 5-star review, what a wonderful read. I am so pleased that you both had such a great stay with us and I appreciate you taking the time to recognise those team members who stood out the most. We hope to see you again soon. Sincerely, Nathan Chart - General Manager

"1st Class"

5
SteveCardiff1970, Cardiff, United Kingdom 31/10/2019

Stayed for 2 nights and this is a 1st class hotel and excellent customer service, a gorgeous setting and gorgeous welcoming building that was spotlessly clean. My only niggle was that the vegetarian options on the menu were very limited and that the pool and spa were a short walk away from the hotel, but as I said its only a niggle. Apart from that it's pretty perfect and I would definitely return

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear SteveCardiff1970 Thank you for your 5-star review, I am so pleased that you enjoyed your stay with us and I appreciate you taking the time share your comments. You may be pleased to hear that we will be launching a new menu next week which features a selection of vegan dishes in addition to our regular vegetarian options, thereby increasing the choice available. We look forward to seeing you again soon. Sincerely, Nathan Chart - General Manager

"Relaxing stay"

4
K1000M, Horsham, United Kingdom 30/10/2019

Stayed for 2 nights on a bed and 1 dinner offer. Very friendly quick check in, lovely manor house with newer addition where our room was located. Unfortunately it rained the whole weekend so we could not explore the grounds. Room was spacious and of a standard design and furniture. Bed was very comfortable. Nice powerful shower. Dinner was very good, delicious, plentiful alongside great service. Breakfast was good but got very busy. We used the leisure facilities which were very good and relaxing, only downfall being the jacuzzi out of action. Easy access to Southampton and M27. The is also a nice pub Chilworth Arms 5 mins walk away

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear K100M Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your stay and am sorry there was a temporary fault with our new spa pool during your stay which impacted on your enjoyment of this facility. This has now been rectified and the spa pool is fully operational, hopefully you will choose to stay with us again soon to experience this. Sincerely, Nathan Chart - General Manager

"A lovely 3 night break at Chilworth!"

4
Jane A, Somerset, England 30/10/2019

I have just returned from a lovely 3 night break at Chilworth Manor and can certainly recommend it! The staff are proactive and friendly - some going the extra mile to please! The restaurant needs someone to 'manage', but this could be easily sorted! The food was very tasty, although portion sizes a little over-whelming! The room was of good size and had all that was needed - maybe a notice about recycling towels, but that is only a suggestion for those that would wish to support the environmental knock on! All in all, a lovely stay - I will definitely return & can highly recommend to others as there are so many things, close by and easily accessed whether shopping or walking, sight seeing etc.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jane A Thank you for reviewing your stay, I am delighted that you enjoyed your 3 night break with us and I appreciate your kind comments about the team in particular. We have a new Restaurant and Bars Manager looking after the restaurant and I'm confident he will address any concerns you have in this area. Overall though we are all thrilled to read your review and very much look forward to your next stay with us. Sincerely, Nathan Chart - General Manager

"Business trip with partner"

5
User 29/10/2019

My first impressions of the hotel were very good. Dave on reception was very welcoming and offered his assistance throughout my stay. His customer service was exemplary. Breakfast was the best I have eaten anywhere. I used the pool and facilities whilst my partner attended a business meeting and I shall look forward to visiting the hotel and spa again.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear dogoodnow Thank you for your 5-star review, I am so pleased that you enjoyed your stay with us and that Dave, in particular, stood out to you. I am delighted too that you enjoyed a hearty breakfast, I will share your feedback with Chef. We look forward to welcoming you back to the hotel very soon. Sincerely, Nathan Chart - General Manager

"We were up in the gods, but a lovely place"

4
tarotjac, London, United Kingdom 23/10/2019

Only stayed one night, and got a very good deal. The building is charming, but could do with lift access to some of the rooms, like the one we stayed at (26). Room pleasant and clean, excellent breakfast and a very welcoming bar / reception area. Exceptional grounds, really lovely for a morning walk. The signage from the approach road could have been a bit bigger. Needs to be more eye catching.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear tarotjac Thank you for your review, I am delighted that you enjoyed your stay. Indeed rooms located in the original house are not served by a lift but our Garden wing does feature a lift for those guests booking our standard rooms. I am delighted that you enjoyed your stay and hope you will choose to visit us again soon. Sincerely, Nathan Chart - General Manager

"Great Hotel,friendly staff...BUT!"

3
User 22/10/2019

We stayed in September,very friendly welcome front of house & the rest of the staff over the weekend,were friendly..& made our stay enjoyable..Thank you. But the staffing levels were way off for such a busy hotel...Rooms & guests had been booked well in advance & the hotel knew this,so why the staff shortages,,We were told it was sickness levels of staff,but reading other comments,it seems to a regularly comment about staffing..such a shame...Long delays at evening meals,breakfast & running out of food,,,the staff apologisng like it was their fault...I felt sorry for them,trying to do their job as best as they could,under the circumstances! Would we return here,,,unfortunately not..

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Paulcosh1 Thank you for reviewing your stay with us back in September. i am pleased that you had such an enjoyable stay and appreciate your kind comments about the team. I am sorry that over the particular weekend of your stay last month some staff sickness impacted upon your overall impression and that this would impact your decision to return. I do hope you will reconsider, the team and I would be pleased to welcome you back. Sincerely, Nathan Chart - General Manager

"Convenient and comfortable and good value for money"

4
Frederick W, Birmingham 22/10/2019

We use Chilworth's cruise and stay facility which includes room dinner and breakfast, car parking for the duration of the criuse and a taxi to and from the port. The service is excellent and leads to a relaxed way in which to begin the cruise. In fact we look upon it as an extra day of our holiday.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Frederick W Thank you for reviewing your stay with us, I am delighted that you enjoyed your stay and that you found our park and cruise package to work so well for you ahead of your holiday. We look forward to welcoming you back ahead of your next cruise from Southampton. Sincerely, Nathan Chart - General Manager

"Nice hotel, poor dining."

3
Jsathomas, Bristol, United Kingdom 21/10/2019

I've been staying at Chilworth Manor for work on a regular basis for over 4 years and during that time the place has had a make over which has been really successful. Staff are pleasant and capable. The rooms are clean and spacious with everything you need for a few nights stay, many have a great view over the grounds. The bathrooms have been updated and are generally good but the showers are disappointingly weak and tend to leak all over the floor despite best efforts. Its a shame that the dining experience is such a let down. I last stayed in September 2019 and had the set meal. I hadn't finished the beef and noodles, I was asked was all OK? I said I hadn't expected them to be stone cold, the waitress went to tell the kitchen staff and came back with a pissy reply from the chef. The curry which followed would not have been out of place in a ready meal box from a supermarket. Tonight I ordered a burger and it was good but then it should have been with a fully staffed commercial kitchen and 40 minutes to make it. I think next time I'll take a wander to the Chilworth Arms.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jsathomas, Thank you for your review. I am sorry that your experience in the restaurant fell short of expectation , I will ensure your comments are passed back on to the relevant team members for their review. I do hope we can welcome you back to Chilworth Manor Hotel soon. Yours Sincerely Joe Lythe Operations Manager

"Weekend stay"

5
Bob D, Totton, United Kingdom 21/10/2019

You get a relaxing break at the Best Western Chilworth Manor, the hotel is set in lovely gardens and the staff are always attentive. The food is excellent and the rooms are well appointed. The price is very competitive and I don,t think you can fault it. A great location to visit Southampton and the New Forest.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Bob D Thank you for your 5-star review, I am delighted that you enjoyed your weekend stay with us and I particularly appreciate your kind comments about the team, gardens and your meal in the restaurant. We very much hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Such high expectations -dashed"

2
KTSB186299, Southampton, United Kingdom 16/10/2019

We won a 3 course meal for dinner here and went feeling quite excited at the prospect - travelled down a lovely long drive that looked beautiful to be presented with a stunning building. First of all there was no where near the hotel reception to park so we had to walk a fair way to the entrance - that was ok. We went straight to the restaurant as we arrived just on time for our booking and stood at the entrance of the restaurant and waited to be seated. The restaurant manager (we assumed) stood about 3 foot in front of us tapping away on his computer for a good 2 minutes without looking up to acknowledge us. It doesn't sound like very long but a simple "sorry i will be with you shortly" would have stopped us from getting irate at being ignored. Finally without an apology for keeping us waiting he gestured for us to follow him. The table had no covering, no table cloth or place mats, no serviettes and the wine glasses were cheap. We were left for about 5 minutes before the man came back and asked if we wanted any drinks. We ordered a bottle of wine and a pint - the pint came about 5 minutes later but no wine. No one came near us for ages and so we had to call out for attention to get the bottle of wine - no apology again. Ordered prawns which were a rip off - 4 deep fried and greasy. Beef and noodles - nice but the bowl they were served in was shallow on one side which made the food fall on the table which wasn't nice as there was no table cloth so you were not sure when the table was last cleaned. we had to chase up the waiter for more drinks. Main course was ok but not worth the money had we have had to pay (it was a prize) All in all the service was so poor it let the restaurant down (as did the table dressing) wouldn't eat here again unless it was free

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear KTSB186299 I am sorry that your recent visit to the restaurant did not meet your expectations, our Duty Manager would have welcomed the opportunity of speaking with you during your visit so as to have the opportunity of addressing your concerns with you at the time. I will share your feedback with our Restaurant and Bars Manager so that your comments can be taken on board and discussed with the team. We hope you will consider visiting us again. Sincerely, Nathan Chart - General Manager

"Near-perfect service"

5
User 09/10/2019

Ourselves and four other couples have had a get-together for a weekend every year in October for about the last eight years, usually somewhere along the South Coast. I think Chilworth Manor is probably the best yet. We got a great all-inclusive deal and, although it was very reasonable, the service/food/rooms/setting were first class. In fact, in the spirit of balance, I'm really struggling to find anything to criticise. Just, perhaps, the music from an event on Saturday night was rather loud and went on to about 1am.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear David A Thank you for your 5-star review. I am delighted that you enjoyed your stay and do hope you will come back to see us again soon. Thank you for your kind comments about the service you received in particular, I will ensure these are shared with the team. Sincerely, Nathan Chart - General Manager

"Great couple of days stay."

4
abdulrashid01, Birmingham, United Kingdom 08/10/2019

Booked a 2 night stay about 6/8 weeks in advance and stayed last weekend on a DBB basis for one night and BB for second night. about a week in advance the hotel emailed me asking about time for dinner on first night as wanted to get booking in system. Great sevice and attention to detail I think. On arrival the two ladies at reception were very helpful and welcomming. While the room was not yet ready due to early arrival they kindly explained about hotel, facities and what we may want to do while waiting for room. All in all a very good start. Had lunch in bar from bar menue and then went back to reception to gind the room was ready. Room was a stanard room which was very pleasent. A big double bed and bathroom with bath and shower over the bath. We explored the hotel gounds with the help and advise of staff and had a nice walk in gardens prior to going over to the pool and leisure club. Used the pol and sauna and stem rooms which were all nice and presented as we would all like. On retiring to room for the night we had a great sleep and not disturbed at all by any other hotel guests. For dinner we were seated straight away and given menues to choose meal from. The dining experience was good, though we think the person seating us was not the 'main restaurant' person as when he did sit persons at the next table he told them about the nightly specials which we never got told about. Breakfast next morning was a buffet facility and was adiuate for what it was. Though on both mornings we were aware that if you arrive at 'prime time' the reastaurant cant cope with demand and you may find you will need to wait a bit of time to get a table. Would we return. Deffernatly a yes - and already planning to return in better weather next year with other family members when we want to explore the New Forest even more.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear abdulrashid01 Thank you for your wonderfully detailed review following your stay with us at the weekend. I am delighted to see that your stay exceeded expectation in so many areas and that the team looked after you well during your break. We are very pleased that you are already planning your next stay, do be sure to call the reservations team here at the hotel for our best rates and offers. We look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Faulty Towers For REAL !!!"

1
frogboy66, Brighton and Hove, United Kingdom 08/10/2019

The WORST Hotel I have ever had the miss-fortune to stay in !!! It looks like a Rolls Royce , but it runs like a LADA & stinks of FISH everywhere !!! Poor Service / Poor Food / Fly infested Rooms........Someone needs to take control of this DUMP !!!

"Superb venue for our Annual friends get together"

5
Mistie20, London U.K. 07/10/2019

We were offered an excellent deal, the venue was easy to reach, impressive from the beginning. Staff were very friendly, rooms were good (do not have rm 1 if you have any mobility issues), food was good, the area offered a lot and there was a spa (not actually in the hotel) but we didn't use it. All 10 of us were impressed and would stay here or in a similar BW again. A few mentioned that a choice of pillow (most were firm) would have enhanced their stay. A very relaxing weekend.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mistie20 Thank you for your 4-star review following your recent stay with us, i am so pleased that you enjoyed your visit and that you were able to enjoy a relaxing weekend with your friends. I am thrilled to see that you would consider staying with us again and hope to see you back with us before too long. Sincerely, Nathan Chart - General Manager

"Cruise and park"

4
janetp597, Gloucestershire, United Kingdom 06/10/2019

We have stayed quiet a few time as Chilworth Manor and used there park and cruise package, the main part of the stay was very good, however what let them down on this visit was the main dining staff, very slow and disfunctional due do no direction. However we will book again to see if its better as it is the best deal we can find for what we require

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear janetp597 Thank you for your review and for choosing to stay with us when cruising from Southampton. Our park and cruise package is very popular and I'm pleased it works well for you. Sorry to see your dining experience fell below expectation on this occasion, we will take this on board and look forward to seeing you again next time. Sincerely, Nathan Chart - General Manager

"Ok, but not the best"

3
Steriks, Oppegard, Norway 04/10/2019

Stayed there for three nights. Room was ok, so good but service and staff behavior (specially breakfast staff) was way below what you expect in a hotel. They was close to rude. Will definitely not stay here again if I can find another option. But the hotel it self and surrounding are great, just the breakfast staff that takes this down to a 3 on the rating.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Steriks I am sorry to see that you were disappointed with breakfast during your stay and that you felt the team were rude, I am sure this would not have been their intention. I would welcome the opportunity of addressing your feedback with you directly, do please contact me here at the hotel on gm@chilworth-manor.co.uk should you wish to discuss this further. Sincerely, Nathan Chart - General Manager

"Spa visit"

4
DelStorey, Romsey, United Kingdom 03/10/2019

Had a fantastic spa visit, superb massage and facial from Mandy. Only small thing that let it down was the pool area, though nice, clearly isn't designed as a spa pool area, it lacks that level of calm and luxury you get elsewhere. But don't get me wrong it IS nice. Staff welcoming and attentive too. Thank you.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear DelStorey Thank you for your review, i am pleased to see that you enjoyed your visit to The Club and that the team were welcoming and attentive. i do hope you will choose to visit again soon. Sincerely, Nathan Chart - General Manager

"Very disappointed"

1
User 02/10/2019

Would recommend that Best be removed from the name of this Hotel We checked in Friday for a 2 night stay as part of a birthday weekend present. Generally the grounds of the hotel were impressive as was the building. However, the reception itself was tired and un-welcoming. On checking in we booked for the evening meal for 8.30pm, however we finally were seated at 9.40pm with the reason for the delay being due to 2 false fire alarms. The choice of food was limited but acceptable, although with many gastro pubs in the surrounding area, I would recommend going out for food which we did on the 2nd night. In addition the waitering staff need customer service training as the head waiter did not appear to know how to open a bottle of wine let alone serve it. When asked whether we would like to taste the wine 2 half glasses were poured and the bottle plonked in front and he walked away before we could taste it. The rooms themselves although clean and tidy were small for "executive" standard. The general staffing level was poor, with the bar being unmanned at times, even though residents were waiting to be served. It then deteriorated rapidly on the Sunday morning resulting in the bar area full of residents waiting to go through to the dining room for breakfast at 9.30am. The reason being due to failure of staff attending shifts that day. Eventually we were asked if we wanted to eat in the bar area and if so we could go through to the buffet to get breakfast. Which when we did, there was little to no food available and no signs of it being replenished. Staff seemed at a loss at what to do even though tables needed clearing both in the restaurant and the bar area and the head waiter appeared unable to direct the staff. We eventually gave up and instead of a leisurely late check out which we had prepaid for, we decided to leave early and source breakfast elsewhere. On checking out we made the receptionist aware that we did not have breakfast and not utilising the late checkout as a result of the issues in the restaurant. She begrudgingly refunded cost of breakfast and checkout fee. The spa facilities were poor as the pool and Jacuzzi were out of action and any attempt we made to book spa treatments were all fully booked prior to our arrival. We will certainly not be returning.

"Poor service from staff"

3
shlawrence2019, Royston, United Kingdom 29/09/2019

Overall the hotel is ok, room clean etc but it was let down by the restaurant staff. The staff do not seem to know how to wait on tables. the wait to place orders was long and service slow which i dont mind as i hate to be rushed but this was very slow. Most tables were having to chase up their orders with some being forgotten. We ordered to identical mainsbut the came different but neither the waiter or the chef knew why or what was used differently, which was concerning. On our 2nd night we didnt even get asked if we wanted a drink even though we had asked to see the wine list! It felt like fawlty towers. Luckily when the food did come it was nice. On a postive, the breakfast was very nice and self service so no need to worry about the staff!!!! I wouldnt rule out visiting again it was just a shame the staff seemed uneducated for their job roles.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear shlawrence2019 I am sorry that you were disappointed with the service received in our restaurant during your recent stay, our team work hard to ensure all our guests receive a warm welcome and I know they will be as disappointed as i to see that your experience fell short. i would welcome the opportunity of restoring your faith and ask that you contact me here at the hotel on gm@chilworth-manor.co.uk to discuss this further. Sincerely, Nathan Chart - General Manager

"Enjoyable Stay"

4
Voghos, Maesycwmmer, United Kingdom 29/09/2019

This hotel is in a lovely location well placed for the New Forest, Southampton and Portsmouth. Hotel building is full of character and the rooms are big and well equipped. The grounds are really spectacular and quite large, although didn't do much exploring. Staff are a bit hit and miss ranging from very helpful and courteous to a little disinterested. restaurant experience was again hit and miss, too long a wait on one occasion but other times service was acceptable, the male restaurant manager was particularly helpful and attentive. All in all we enjoyed our 3 night stay which was very good value for money, we would consider revisiting this hotel.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Voghos Thank you for your review, I am pleased that you enjoyed your stay and will ensure all your comments are shared with the team and taken on board to ensure our continued improvement. We hope to see you again soon. Sincerely, Nathan Chart - General Manager

"Great Breakfast and Location"

4
dagdabear, Kingston-upon-Hull, United Kingdom 27/09/2019

Stayed one night while visiting friends in the area. Had no issues with the stay, nice modern room in the extension, clean with plenty of power points for devices. Hotel is in extensive attractive grounds but not that far from Southampton etc.Very impressive bar and communal rooms as well. Staff friendly and helpful. We could see the hotel is used a lot for business and other functions so not the most intimate of vibes. Best thing was the buffet breakfast good quality items well cooked. Did not eat dinner at the hotel found many good restaurants in the local area. Has lots of parking but always seemed full to capacity.

"Nice Stay"

5
cbondin123, Valletta, Malta 25/09/2019

Stayed for 2 nights whilst visiting Paultons Park. Clean hotel with beautiful gardens. approx 15 -20 mins drive from park. Comfortable hotel, good priced food and drinks. Good breakfast. Will recommend this hotel for families.

"Excellent service"

5
seddonhelen08, Lincolnshire, United Kingdom 23/09/2019

Excellent service , .our party booked the park and cruise deal . And would certainly recommend anyone sailing from Southampton to use Chilworth Manor as a over night stay . Excellent value for money and your car is parked on the premises throughout your cruise . We will certainly use it again

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear seddonhelen08 Thank you for your 5-star review, I am delighted that you enjoyed your pre-cruise stay with us and look forward to welcoming you back ahead of your next cruise from Southampton. Sincerely Nathan Chart - General Manager

"Dissapointed"

3
Grimbos1, Grimsby 22/09/2019

We booked this hotel through Secret Escapes on a dinner bed and breakfast offer. When we arrived we managed to get parked in the Car Park..this would never happen again during our stay as we ended up on a grassy bank everyday after. Booking in was quite quick and we were told where to find our room. When we got to the room it was ok, but the bathroom was tiny the shower was over a bath which we do not like and this was situated right behind the door. We did try to pay for an upgrade but the hotel was full. On arrival we were informed that the allotted amount of money for the evening meal was £20 or we could choose from the 'small' menu at no extra cost. On looking at the main menu your £20 would just about get you a main course £16/17 being the cheapest, a sweet would cost you £8 cheese and biscuits £10 (the £20 allocated was for 2 courses) The small menu was not very appealing if you were staying for more than a couple of nights. We did on one evening choose a apple crumble but when it arrived it was served in a ramekin dish !!! my hubby was absolutely gobsmacked as this would have cost £8 This hotel was mainly for business travellers who would spend only one night here. Also while we were there the hotel was taken over by Business Innovation South group. so much so that our 2 course evening meal took 2 hours to be served and the main bar/lounge area was taken over by them along with every other room in the hotel that could be hired...along with stickers on the floor at every opportunity available. The staff were all very nice but totally run off their feet particularly the Portugese gentleman (Alex we think) in the restaurant. David on reception was very helpful. We really could not recommend this hotel for more than a couple of nights stay.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Grimbos1 I am sorry that you were disappointed following your recent stay with us. Guests booking via Secret Escapes have a 2-course meal included in their package chosen from our Table D'Hote Menu. Alternatively, if guests wish to dine from the A La Carte Menu they receive an allocation of £20 per person towards this menu. The exhibition taking place during your stay utilised all of the hotel function rooms and the main bar for a while, I'm sorry this impacted on your enjoyment. It is also why the hotel car park was particularly busy however I'm pleased to see that you were able to park in our overflow parking which was opened for this reason on the lawns directly in front of the hotel. I appreciate your feedback and do hope you will consider staying with us again in the future. Sincerely, Nathan Chart - General Manager

"Relaxing stay"

5
GemmaB222, Gosport, United Kingdom 22/09/2019

Stayed this weekend for 2 nights to celebrate wedding anniversary. Went with another couple as it was a friends birthday as well. We had such a relaxing time. The hotel is lovely, the room was basic but it was clean and comfortable and we had booked a discount deal so we were more than satisfied. We ate in the restaurant both nights and found the food lovely. I especially liked the stuffed chicken and my husband enjoyed the steak. I ordered the warm chocolate brownie for pudding and it came cold. But it was very quickly rectified with no fuss from the staff. The breakfast was gorgeous, really couldnt fault any of the food. Found the bar quite reasonable for a hotel, was expecting it to be more expensive than it was. The grounds were lovely, beautiful to sit and have a drink. The weather was very kind to us. Short drive to the new forest meant we had a lovely day out on the Saturday. Then saturday afternoon i sat by the indoor pool with a magazine then enjoyed the steam room and sauna. Without doubt what made it for us was the staff!!!! It was incredibly busy all weekend and the staff never stop. They work so hard. Nothing is too much trouble. They work some long hours and yet still they are smiling and joking with us. Huge thank you to Terry on the bar. And Dave and Rob were both fantastic. They made our break away with their fab personalities! A beautiful touch was our hand written anniversary card in our room. And the cupcake for my friend on her birthday which they brought out with a candle singing happy birthday. A weekend we will remember. Thank you so much to everyone who made it so special.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear GemmaB222 What a wonderful review, thank you. I am absolutely thrilled that your anniversary celebrations with us here at Chilworth Manor were so memorable, thank you for highlighting the team in particular who had a particularly busy weekend. I do hope you will come and stay with us again soon. Sincerely, Nathan Chart - General Manager

"Lovely Grounds"

4
PeteWM, west yorkshire 20/09/2019

For some reason, this hotel doesn't seem to feature in a "Southampton" search, so if you're looking for a cruise and stay package, as we were, it could easily be overlooked. As it was, we heard about it through friends recommendations and took a chance and booked it. We were very pleased with our choice, and have booked again for our next cruise. The hotel is in lovely grounds, the staff are friendly and helpful, the breakfast and dinner were good, as was the basic room, and even though there was a wedding party there during our stay, they had breakfast in a private room so didn't impact on other guests in any way. No complaints at all. Taxi turned up bang on time and it was a very pleasant start to our holiday.

"Nearly got it right"

4
Jeffwallin, Wakefield, United Kingdom 18/09/2019

The surroundings are superb and the internal decor is all you would expect from a typical country manor hotel. Some rooms were not serviced by a lift but more than compensated by architectural elegance. Dinner menu varied to suit most tastes with traditional full breakfast superb. Be sure to check taxi departure timing as front desk service leaves a lot to be desired

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jeffwallin Thank you for your review, I am pleased that you enjoyed your stay and I appreciate your kind comments about dinner and breakfast. Our reception team receive such positive feedback and I'm sorry to see that your experience was below par, I do hope this will not deter you from choosing to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Disappointing - Lacking the personal touch"

3
Sara-Jane W, London, United Kingdom 18/09/2019

We stayed at this hotel 9 years and were excited to go back, sadly things had changed. The lady, checking people in, on reception wasn't very welcoming, not the best first impression. There was one girl on the bar who was struggling with trying to keep up with the many coffees/teas she had to make for the guests taking afternoon tea. The room was ok but nothing special, a couple of the lights didn't work. The main old building looked tired and in need of some TLC. We had booked a Dinner, Bed & Breakfast break and the food was delicious, we couldn't fault that at all. It was the rest of it that let it down. I had been emailed before arrival asking if I'd like to book a table, I had replied with a time etc and had a confirmation that it'd been booked. However, we weren't on the reservation list, luckily I double checked, and I wasn't the only person it happened to. The welcome to the restaurant was friendly but the staff just seemed to be running around and not necessarily getting anything done. We were asked if we wanted water with our dinner but this wasn't bought to us, so we had to chase it. Once seated and the order taken there was a lack of attention, no-one asked if you wanted anymore to drink or if you were enjoying you meal, you had to keep trying to catch someone. Little things but they all count in the service. At the end of the meal they couldn't find the bill for the additional drinks we did manage to order, luckily, we're honest people and had reminded them. The 2nd evening we placed our food order and were waiting a very long time for the food, I noticed that people that had arrived after us were being served, so had to chase them up to find out where ours was. The 3rd evening we couldn't believe it when one of the waitresses slipped on some spilt food, not far from our table, looked down at it and then walked off. We waited a while before I informed a waiter about it, he said he'd clear it up. 15 mins later it was still there. I raised my concern with who I assumed was the head waiter and he got it cleared up. This is simple health and safety, there were many guests staying someone could have seriously hurt themselves. The first morning we went for breakfast we were met by the same waiting staff there was no recognition that been in the restaurant the night before. We were shown to our table asked if we wanted coffee and that was that, we assumed we had to help ourselves as the waiter didn't tell us. The following morning, however, we were asked if we'd eaten breakfast there before and were told, so you know it's help yourself. The 3rd morning the friendliest and most helpful lady showed us to our table, she was an older lady and I wish I could remember her name. You could tell she knew what she was doing and had probably had proper training. I noticed this hotel offer a stay and park while you cruise deal, which I think it good to be able to leave your car for 14 days. It's not too far from a couple of national trust places which are worth the visit. You are given a towel when you use the pool but double check that they haven't got water aerobics on. Friendliness of staff vary, the woman during the day not friendly, the guy that was on the later shift was very friendly and helpful. The lockers take a £1 coin or trolley coin. There's a pub on the main road that you can walk to but if you turn left onto the main road the pathway runs out after a while and it's quite a busy road. We won't be going back there again. I feel a bad as I'd recommended the place (having been there years ago) to a friend that stayed just a week or two before us and she didn't have a great stay either.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Sarah-Jane W I am sorry that your stay with us fell short of expectation, thank you for sharing your feedback in relation to your restaurant experience. I will be sure to pass this to our Restaurant management team for their review. Do please contact me directly here at the hotel should you wish to discuss your experience with my personally, I can be reached on gm@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"It should be special....but unfortunately it isn't"

3
Tim M, Alton, United Kingdom 16/09/2019

Chilworth Manor hotel should be one of those hotels that is a bit special; where you stay for a touch of luxury, as a treat to yourself. The hotel building is grand and grounds in which it is sat are impressive, however, this hotel feels tired and unloved. Once it was grand, and once it was luxurious, but over time it's lost it's sparkle. The staff are very friendly and helpful, there just isn't enough of them. 3 waiters to cover over 60 people hardly suggests a good dining experience is in store, despite how hard they try to serve each table, there are (and were) complaints asking what has happened to the next course. The touches of class that once adorned this building are long gone, and in it's place is left what could of been. It is certainly not a bad hotel, but it just feels that with a bit of love and care, and investment, this could be a very special place to stay.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Tim M I am sorry to see that you were underwhelmed following your recent stay with us. Since the hotel changed ownership 4 years ago there has been consistent investment in our bedrooms which have enjoyed refurbishment, our function rooms and external areas. The only remaining area is our restaurant and bar which for which a potential refurbishment is currently in the design stages and will hopefully be something we can update on soon. it's a shame your stay fell short of expectation, I do hope you may choose to stay with us again. Sincerely Nathan Chart - General Manager

"Fantastic hotel in spectacular grounds"

5
christinemD9555LW, Cyprus 15/09/2019

Spent our day in the lovely gardens and grounds of the hotel. Beautiful day and lovely surroundings. Thoroughly enjoyed our stay and wheelchair access to the grounds made it a great day and night for us all

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear christinem... Thank you for your 5-star review and for your wonderful comments about the hotel and grounds. I am delighted that your stay exceeded expectation and I appreciate your kind comments about the hotel. We look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Just What You'd Imagine a "Manor" to Be"

5
Rudy J, Florence, Italy 09/09/2019

We stayed here only one night but can safely say that, if every in the area again, we will stay here! The place is just as you'd imagine an English Manor house to be. Everyone on staff were excellent. The grounds were marvelous for walking and sitting. The restaurant staff and food cannot be beat. The best!

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Rudy J, Thank you for your 5* review. I am delighted to see you enjoyed your stay with us, I will ensure your kind words are passed on to the team & I hope we can welcome you back to Chilworth Manor soon. Yours Sincerely Joe Lythe Operations Manager

"love this hotel"

5
Kaymwg, Newcastle upon Tyne, United Kingdom 08/09/2019

Three nights at the hotel. Enjoyed Movie at the manor on our second night. Great bbq loads of variety. Nice touch of popcorn and sweeties.The film was fabulous every seat was a great view and the sound was brilliant. Enjoyed the spa swim,steam ,sauna. Staff at the hotel are always very attentive and work very hard. Have to mention Adam and Denise who always make us feel special with a very warm welcome. A lovely relaxing stay in a spacious beautiful room ,can't wait to return .

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Kaymwg, Thank you for your 5* review. I am delighted to see you enjoyed your stay with us , especially our Movie At The Manor event. I will ensure your kind words are passed on to all of the hotel staff. I do look forward to being able to welcome you back to Chilworth Manor in the future. Yours Sincerely Joe Lythe Operations Manager

"Wonderful stay at wonderful hotel"

5
c0j0R, Southampton, United Kingdom 05/09/2019

Friendly welcome, staff very helpfull, the rooms are always clean. Always happy with a stay at this hotel, lovely grounds and great to walk around, great location. Food excellent, always go out of their way for dietary requirements, will definatley stay again.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear c0j0R, Thank you for your 5* review . I am delighted to see you enjoyed your stay,i will pass your kind words on to the team. Yours Sincerely Joe Lythe

"Lovely hotel and great food!"

5
Irene S, Newcastle upon Tyne, United Kingdom 05/09/2019

I stayed in September 2019 Room very comfortable, nice bathroom. I had dinner in the Restaurant (highly recommended) and breakfast, very tasty and lots of choice. I didn't have time to visit the Spa but the hotel grounds are nice to have a walk around. Lots of car parking available.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear IreneS , Thank you for your 5* review. I am delighted to see you enjoyed your stay with us & I do hope we can welcome you back to Chilworth Manor soon. Yours Sincerely Joe Lythe

"Disappointing"

2
brendacooper1, Burgh le Marsh, United Kingdom 04/09/2019

Were looking forward to staying at this hotel prior to our cruise some time ago. Big hotel in large grounds looked good on the net. It ended there. Room mediocre, plain. On arriving in restaurant, waiter was sarcastic and offhand. Meal terrible, little of it. Choice of meals poor. Also greatly overpriced, presumably to pay for their extensive grounds etc! Ground floor public loos dirty, presumably due to unsavoury guests. After dinner children running around lounge area unsupervised. Breakfast also not good with the usual heated up buffet on offer. Glad to leave for the ship!!

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear brendacooper1, Thank you for your review. I am sorry to read your comments regarding your recent stay at the hotel ,I do hope you spoke with the team on the night regarding your issues with dinner & your other concerns. I do hope we can welcome you back to Chilworth Manor in the future. Yours Sincerely Joe Lythe

"Anniversary night away"

5
David P, Dorset, United Kingdom 03/09/2019

Stayed here for the night of our 30th wedding anniversary. The staff were all friendly and helpful. The dinner in the restaurant was very enjoyable and the service was at just the right pace. The breakfast was plentiful. The hotel was clean and tidy. We did spend some time in the spa which was relaxing. Would recommend to family and friends.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear David P, Thank you for your review. I'm delighted to see you enjoyed spending your anniversary with us at the hotel and I do hope we can welcome you back to the hotel in the future. Yours Sincerely Joe Lythe Operations Manager

"Anniversary Break "

4
patriciarT195CV, London, United Kingdom 03/09/2019

Beautiful looking Hotel, nice modern room. Pleasant hotel staff. The surrounding grounds are beautiful. Great as a wedding venue and great spa facilities. Dinner was very good along with our desserts.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear patriciarT195CV, Thank you for your review. I am thrilled to see you enjoyed spending your anniversary break with us at the hotel & for your kind words. I do hope we can welcome you back to the hotel in the future. Yours Sincerely Joe Lythe Operations Manager

"Bill Problems Spoilt Stay"

1
kennmurray, Brecon 27/08/2019

Booked a two night stay for two in one room via third party website B and B and evening meal for two on first night. The deal was for a £28.50 allowance per person against the evening meal (food only). This was confirmed on booking in at reception. When sitting down for the evening meal staff didn't recognize the allowance and said we were either an inclusive two course or three course deal. Wouldn't except our deal as valid. This made a difference to which menu we had and as far as I am concerned I may want to spend all the allowance on one course etc. In the end told staff that we would order from the a la carte menu and sort out the allowance coming off bill when booking out. We had our meal and requested the bill be put against the room. A short time later was told that wasn't acceptable because my credit card hadn't been scanned on arrival and made to feel that that was my fault rather than a hotel omission. Waitress was asked to get a bill with the allowance taken off the food total. We waited and waited for a correct bill but after waiting at our table went to leave the restaurant and on the way out told the waitress I would wait in the bar for five minutes whilst they sort the bill out. She told me she had spoken to the manager and was told we didn't have a allowance for food. I waited in the bar the manager came out with waitress and present me with a bill for £22 approx. covering the drinks, a side dish and a pot of tea. Not an itemised bill so that I could check the amounts - but the figures were obviously wrong as deducting my allowance off a correct bill would not leave the same precise amount as the cost of drinks and other items had come to. I paid but was unable to get a receipt for the credit card transaction hopefully not a problem I thought. Food was okay room okay etc so no other complaints. They do seem to have a problem with the credit card room keys - twice had to return to reception to have them rescanned and other people seem to have the same problem. Anyway on checkout the saga continued - was told that I had a restaurant bill for the second night - no way was I going to eat there again then they changed their mind and was told I still hadn't fully paid for the meal I had on night one ------- what a terrible system -----no I did not get my credit card out again and it wouldn't surprise me that I get some written or other demand from them now I'm home - recommend the New Place Hotel just down the road at Shirrel Heath where we stayed the night before

"Amazing service from staff (especially Bob)"

4
User 27/08/2019

Travelled with autistic child and Bob looked after us so well. He took the time to make sure that my son was ok every day of our stay. He made a potentially difficult stay very pleasurable. New places are often challenging for my son, but Bob went the extra mile to take the stress away for us. Staff in restaurant also lovely. Within the constraints of a large corporate set up, it is the special staff that set a hotel apart from their competitors. Thank you Chilworth Manor for a great stay...thank you Bob in particular.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Sally B , Thank you for your review . I'm delighted to see you enjoyed your stay with us & i will pass your kind words on to Bob on reception. I do hope we can welcome you back to the hotel in the future. Yours Sincerely Joe Lythe Operations Manager

"Beautiful place to stay"

4
mybride2, kirkby woodhouse 26/08/2019

Stayed here over a weekend and found it to be an excellent hotel. Greeted and served by very friendly staff in all departments. The room was very nice and clean with a very comfortable bed and a decent size T.V., and quite at night. A very good breakfast was available with a good choice of foods, the staff were very efficient but not overbearing. This also proved the case for the evening meal with a very nice meal. The hotel is set in extensive beautiful grounds of woodlands and meadows. Did not use the club as I prefer being outside walking and there was plenty walking to be had. Did report a cracked basin and a glitch with the shower curtain so hopefully these will be looked at, however they did not detract from the extremely enjoyable stay.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear mybride2, Thank you for your review. I'm delighted to see you enjoyed your stay with us & your kind words about the hotel. I will ensure your maintenance report is looked into. Yours Sincerely Joe Lythe Operations Manager

"Amazing surroundings but extremely dated rooms "

3
Aeon_Flux2, London 26/08/2019

So I am really not sure how to judge this hotel. On one hand, it looks stunning from outside (beautiful wedding photos, I suppose) but it has super dated room. The main manor has 30 rooms and perhaps they are upgraded. Yet most of the rooms are situated in an extension building that looks neither charming nor pretty. So I guess it all depends on what your priorities are. Or if you have the knowledge above (I did not) and insist on superior rooms. The package I purchased stated ‘family room' so I had no idea that some of the rooms are bad and some of them possibly better. The grounds deserve 5 stars but the room I stayed in - 2 at most. What I liked: - the grounds are out of this world. Twelve acres of trees, a pond and gardens. STUNNING. - very friendly and accommodating staff - super clean rooms - beautiful building plus some of its dining rooms - decent breakfast (some nice a'la card options) - swimming pool next door - a nice extra - it's quiet and rural location - a nice local pub with fabulous food - only a short walk away What I did not like: - the room. I mean it was beyond dated. The furniture was easily twenty years old. So were the curtains and an odd heater. How is it even allowed in 2019? It is bad. Really bad. - very limited (and expensive) five or six food options So, as I said before, be more knowledgable while booking and you should be fine. The hotel has all the potential to make your stay memorable.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Aeon_Flux2. Thank you for your review. I'm delighted to see your kind words about our grounds , cleaninlines & the hotels location. I will ensure your comments regarding the style of our bedrooms are taken on board & your feedback on the menu. I hope we can welcome you back to the hotel in the future. Yours Sincerely Joe Lythe Operations Manager

"Better food in nursing homes."

2
User 26/08/2019

Hotel is dated and standard despite being set in wonderful grounds. Staff are pleasant but under trained in customer service, this is more noticable in the restaurant. Room was basic but comfortable...Now on to dinner, £17 for pie and mash ! Ok so you expect it to be amazing WRONG. Under cooked ,under seasoned, tasteless, veg so hot it was nucular but apparently no microwave in the kitchen. After I complained and spoke to the GM we got offered a complimentary 3 course dinner on the next night. Full of hope and high expectations we cancelled our reservation at the Chilworth Arms and accepted , what a mistake ! Starters were very Weatherspoons like and then it came to the main.....I opted for the fillet steak, well it was free after all and at £26 I was expecting something special. What turned up was shocking. For a start, what chef in thier right mind cuts a perfectly good fillet steak into medallions!?! And then when your steak comes out covered in sauce you wonder what's hiding underneath and on further inspection I find half cooked steak....not under cooked but un cooked raw steak! (See pics) My partners "slow braised ribs" were clearly out of a packet and no presentation what so ever. The meat was like cat food and 100% not made in house. After this we decided not to have anything replaced but to just leave hungry even though it was free. Best Western didn't take any responsibility and passed me straight back to Chilworth manor. Meeting with the GM before check out was kind of pointless, although polite was constantly justifying and defending the kitchen and prices of this awful food. End result of an disappointing stay and food = £33.60 refund. The rest of my £165 wasted on a pointless stressful stay that was supposed to be a nice little quiet weekend for 2 hard working parents that managed to get rid of the kids for a couple of days.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear VintageSloth83 , Thank you for your review. I am sorry you remained dissatisfied with the meals during your stay & the gesture that was offered by Nathan. I do hope you will choose to return to Chilworth Manor in the future. Yours Sincerely Joe Lythe Operations Manager

"Attention to detail"

5
User 21/08/2019

The hotel was outstanding, it's in one of the most beautiful parts of a beautiful country with the coast, Portsmouth is wonderful, and the New Forest right on your doorstep. The hotel grounds and the area around are lovely, there's a spectacular pond of Loi carp eager to be fed. The attention to detail inside and outside, from the food, the staff, the finish of the hotel, nothing is left unfinished. The general manager is friendly and helpful and all the staff take their lead from him. I'd recommend anyone to stay there, we will be back soon to do more exploring.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear WorldwideTraveller61 Thank you for your wonderful 5-star review, I am delighted to see that you enjoyed your stay with us and I appreciate your kind comments which I know will mean a great deal to the team. We look forward to welcoming you back to Chilworth Manor very soon. Sincerely, Nathan Chart - General Manager

"Holiday treat!"

5
H H, Kent, UK 21/08/2019

I returned to Chilworth Manor with my children just as a treat during the holidays after having had a successful visit before and again we have had a great time. Having seen on the website that the time for children in the pool is only on Saturday and Sunday afternoons we purposely arranged our visit to be able to spend some family time in the pool. The pool is great with plenty of floats and much to my delight, a couple of changing rooms available rather than just being a communal space! Our evening meal in the bar area was good with a children's menu that was value for money. The staff serving were helpful and friendly despite it being very busy (as you'd expect in the middle of the summer holidays!). Breakfast was plentiful and delicious. When we checked out, we requested a map of the grounds/conservation area surrounding the hotel and spent the next hour exploring (in the rain!) before heading back to the bar for some much needed refreshments. We are already looking forward to our next visit! Many thanks.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear H H Thank you so much for your 5-star review, I am delighted that you enjoyed your return family stay with us and that you were able to make use of the swimming pool during your stay. We are also very much looking forward to your next visit. Sincerely, Nathan Chart - General Manager

"Not what I was expecting!!"

3
Julie_666291, Torquay, United Kingdom 20/08/2019

Room was fine, I have to say exceptionally clean as was the whole hotel. Noise was unbelivable, hen party next door plus function, it was beyond acceptable. Could not sleep. Was not able to use spa, as I had booked 'room only' and I felt like a 'room only' guest. We had been to a function so did not want dinner, we ordered chips at the bar - barely half cooked, some were still frozen. staff member coming back to us and never returned. A couple of staff members were very helpful, but did not feel welcome as we were 'room only'. I wanted to feel I was staying in a special place, instead it was awful.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Julie I am sorry that your stay fell short of expectation. As a guest on a room only package there are no restrictions to your use of The Club, beauty treatments are subject to availability and we strongly advise guests to book these in advance. I do assure you that we have many guests who book with us on a room only basis as well as those who choose packages to include breakfast and/or dinner, there is no further distinction made from our side. I do hope you were able to report the noise disturbance you experienced from guests in an adjacent room to our reception team so they could support in addressing this for you. Sincerely, Nathan Chart - General Manager

"Enjoyable One night stay"

4
ANDREW B, Swindon, United Kingdom 20/08/2019

Arrived slightly earlier than 3pm check in only to be great by unsmiling lady who said room not ready so you can sit in bar and wait. We had expected room not to e ready but she ckhkd have been more welcoming. Checked in at 3pm and room nice, lovely bathroom, shower.. Hotel clean but probably bit tired looking. Only one bar area which is far to small for number of guests hotel can cater for. We went to local pub, chilworth arms as no available seating in bar area. Restaurant and food very good, service good. Pool and spa area very nice, sauna and steam room good. All very clean. Grounds and area to front of hotel lovely but if you sit on the terrace at rear of hotel the grounds ate untidy and unkempt.. could look beautiful with more attention to garden. Conservation area good. Overall pleasnat but not as good as some of the secret escapes we have visiited.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Andrew B Thank you for reviewing your stay with us and for your constructive feedback which we will take on board. We hope to welcome you back in the future. Sincerely, Nathan Chart - General Manager

"Accommodation Very Average - Restaurant terrible"

3
burchett, Wokingham, United Kingdom 16/08/2019

The accommodation was very basic and in need of a refurb, but clean and good value for money. Can't say the same for the food, breakfast was ok, but the evening meal was so poor that although we had diner incl in the package we went out on the second night. The reception staff were friendly and the restaurant staff tried hard to give good service, but it was disorganised and the quality of the food was very poor. Tables weren't cleared and crockery brought to the table dirty. The grounds are nice and if you get a good deal I would recommend staying here, but take into consideration the rooms are basic and don't eat diner in the restaurant.

"Our Stay When Visiting Family"

3
Brenda D, Ruislip, United Kingdom 16/08/2019

We were disappointed with this hotel, it's tired and needs some upgrading. Carpets & chairs quite grubby in places. Excellent breakfast, however disappointed by evening meal. We ordered the home made beef & mushroom pie, looked lovely when it came out, but the beef was as tough as old boots. The towels in the rooms were rough & past their time. Not sure if it's what they use to clean the tables, but they were sticky in the restaurant & bar.

"Enjoyable Short Stay"

4
tonyinbrighton, Brighton, United Kingdom 09/08/2019

We booked a db&b package through Secret Escapes at a very reasonable price and thoroughly enjoyed our stay in room 3 on the first floor. The room has been refurbished, is of a good size and has great views over the garden to the rear. No air conditioning but an effective fan was already in the room; a room fridge would be a nice addition. The buffet breakfast was reasonable and the poached egg cooked to order was excellent. At dinner, the king prawns were a delight and the homemade pies were splendid. Portions were generous too. The staff throughout were friendly and efficient. Check in was very smooth and Dave on reception was a big help; checkout can be busy so we settled up the night before and that worked well. Worth noting that breakfast and checkout times were more generous than stated on our booking form. One or two things might be improved but overall this was great value for money and we shall doubtless be back before the end of the year.

"Beautiful building in beautiful grounds"

4
Katie U, Gravesend, United Kingdom 09/08/2019

I hoped I was in for a treat as I drove up the long tree lined driveway that leads to the BW Chilworth Manor. I was not disappointed. The reception staff were friendly and chatty, and although I had arrived very early, there was a room ready for me, which was great. The terrace overlooks the stunning grounds, and you can walk for miles around them. It is truly beautiful. The food was very good and there was a good choice at all times of the day. I found the staff to be a little thin on the ground, and had to wait a while to be served at the bar on occasion, however it did not spoil my stay. I have to mention Cristina, who always seemed to be working!! Mornings in the breakfast room, lunchtimes and evenings ~ right through until the early hours ~ she was there in the bar, on the terrace..everywhere. Very helpful and friendly despite being obviously rushed off her feet. The lady deserves a payrise! The lady who made up my room was lovely too, although I did not get her name. I look forward to visiting again.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Katie U Thank you for reviewing your recent stay with us. I am delighted that you enjoyed your stay with us and I appreciate your kind comments about the reception team, Cristina and our housekeeping team in particular. I hope that we will have the pleasure of welcoming you back to the hotel soon. Sincerely, Nathan Chart - General Manager

"BW Chilworth"

5
User 08/08/2019

great hotel with excellent gym and pool attached, staff are friendly and the executive rooms are a better than the standard rooms which are pretty basic. plenty of car parking, breakfast is OK but not brilliant

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Thank you for your 5-star review, I am delighted that you enjoyed your stay and I appreciate your kind comments about the team in particular. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"A very nice stay."

4
hobzie2, Milton Keynes, United Kingdom 07/08/2019

After reading all of the negative reviews on here I was very worried about our mini break. Shouldn't have been. Yes the hotel is a bit tired in places but it is very clean. The building is beautiful. Lovely grounds to walk around in. Staff are extremely friendly and helpful. The food was very enjoyable. The gym is very well equipped and the pool was lovely area. We sat and read our books and Then had a lovely swim. We will definitely be back. Excellent value for money.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear hobzie2 Thank you for reviewing your recent stay, I am delighted that your visit surpassed expectation. We take all feedback seriously and as you can see I personally respond to all reviews through this site and we discuss the points raised internally as we work hard to ensure improvements are made where necessary so all our guests enjoy a stay similar to yours. The reviews on this site which are poorly rated are written by less than 1% of the total number of guests we have the pleasure of welcoming to Chilworth Manor with many more sharing positive feedback with me directly via our guest surveys. This doesn't mean we take the feedback any less seriously and my team and I work hard to ensure positive steps are taken in response to all comments. I appreciate you taking the time to share details of your positive stay with us and I do hope we will have the pleasure of welcoming you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Wedding"

1
User 06/08/2019

They ruined my son wedding food was terrible nothing like the taster day they had the service was awful we paid over £6000 for chilworth I would never recommend anyone to have a wedding their been trying to get some of are money back no joy all they offered my son was an overnight stay next year Shame as chilworth has stunning grounds think twice before you have a wedding here

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Dclarke64 I am sorry at your decision to post your review at this time. I remain in direct communication with members of the wedding party and look forward to hearing back from them in due course. Sincerely, Nathan Chart - General Manager

"Avoid if you want a relaxing stay"

1
User 29/07/2019

We had room 17 above the entrance to hotel There was a wedding on all the guests left via this door between 12 pm and 2.30pm the noise was awful shouting taxi doors slaming.Service overall was poor in the restaurant

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Helen I am sorry that you experienced a disturbed night due to the unfortunate noise of guests departing a function. I note from your correspondence that our Night Manager did his best to support with this situation and I regret the subsequent disturbance you encountered. I am pleased that our duty manager Alex was able to remove some items from your bill as a gesture of goodwill and further to your correspondence with our Operations Manager, I do hope you will reconsider your decision not to return to Chilworth Manor in the future, we would welcome the opportunity of welcoming you back. Sincerely, Nathan Chart - General Manager

"Has potential"

3
Rhi350, Caerphilly, United Kingdom 29/07/2019

Hotel is in a good location. Has lovely grounds and staff were pleasent. Rooms were clean and had everything we needed. The restaurant was the only real let down. Just seemed hugely understaffed. Wait for food was ages in the evening and parts of order were wrong but we had waited so long we just put up with it.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Rhi350 Thank you for your review and for your kind comments about the hotel grounds, team members, room cleanliness and facilities. I am sorry to see that your restaurant experience fell short of expectation on this occasion and will ensure this feedback is shared with the team. Hopefully this will not deter you from choosing to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Lovely Hotel"

5
adrian_berry, Gloucester, United Kingdom 28/07/2019

A very well appointed hotel with very friendly staff and the locations is ideal for the M27/M3 when on business. It is set in beautiful grounds with very good parking. The breakfast was excellent and the room very clean and cool on what was one of the hottest nights of the year!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear adrian_berry Thank you for your 5-star review, I am delighted that you enjoyed your stay. I particularly appreciate your kind comments about the team who work hard to ensure all our guests receive a warm welcome. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Great Little Breaks weekend"

4
JohnRW724, Tonbridge, United Kingdom 28/07/2019

Impressive arrival up a long drive. Well kept hotel. Lovely clean room with well equipped bathroom. Excellent leisure centre. Plenty of parking despite a wedding being held. The food was good but the dining experience was very uncomfortable because there were long delays between every courde, some guests walked out as no order had been taken let alone any drinks, other diners were ignored as well. Nobody seemed to be in charge. We would stay again hoping that there has been a radical dining room shake up The only other comment is that the signage in the upper corridors is non existent making finding exits, lifts etc difficult to find

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear JohnRW724 Thank you for your review and for your feedback in relation to your dining experience. We have already discussed your comments with our Restaurant & Bars Manager and are confident you will notice positive results should you choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Perfect stop off"

4
SLLand, Gillingham, United Kingdom 28/07/2019

We booked this as a half way stop off from our drive back from Cornwall. Lovely hotel in a lovely setting. Slight mess up with reservations but this was rectified before our arrival with a free upgrade and a massive room that made me wish we were staying longer. Kids made to feel welcome. Breakfast was a bit of a wait for a table and some items that had run out but it wasn't for lack of trying - it was very busy with a wedding and a coach party. Would book again another time.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear SLLand Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your family stay and that you were made to feel so welcome by the team. I am pleased the team were able to assist with your reservation challenges and do apologise for the slight delay you experienced on arrival at the restaurant for breakfast. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Good value spa deal"

4
421ruthb, Lyndhurst, United Kingdom 24/07/2019

My friend and I enjoyed a lively overnight spa deal. Overnight stay, breakfast and 2 course dinner, as well as 2 days use of the pool, sauna and steam room. The best parts though, were the 2 beauty treatments that were included...fabulous!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 421ruthb Thank you for reviewing your recent spa stay with us here at Chilworth Manor. I'm delighted that you enjoyed your stay including your evening meal and the treatments that were included. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Spa Break"

2
vickychaff2018, Winchester, United Kingdom 24/07/2019

My sister-in-law and I stayed for here for 1 night on a spa deal. This included a 3 course dinner, bed and breakfast and two 1 hour spa treatments. The hotel looks impressive on the outside and the grounds looked well maintained. We were advised to upgrade our room to a quieter area due to a wedding taking place, which we did! The room was spacious and clean. I'm afraid that's where the good points end. The interior is in need of updating in certain areas. The spa area was ok, I've been to better and the Jucuzzi wasn't working. I had a manicure which I took off as soon as I got home! The bar area in the evening was busy and there was no where for us to sit. Some of this was due to people (who I assume didn't book to eat) sat with their meal on their laps in the bar area. We booked our dinner for 8 pm and we were asked if we would come back at 8.30 pm. It was then a waiting game, waiting for a menu, waiting for a drink, waiting for staff to take our order. The food was ok but the service was appalling. We were then charged £123 for food that was supposed to be in our deal. We ended up just paying for the drinks, but be careful as another couple had the same thing happen to them!! On the whole the staff were unprofessional and could do with some training in customer services.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear vickychaff2018 Thank you for reviewing your recent stay, I'm sorry that your stay fell short of expectation in a number of areas. We will be working through these with the team to ensure our continued improvement. I'm pleased that the confusion with regards to your dinner billing was resolved by the team. I do hope you will consider staying with us again. Sincerely, Nathan Chart - General Manager

"Overpriced"

2
607nickyc, Southampton, United Kingdom 22/07/2019

We attended a wedding here and knowing how much the couple paid I would have been devastated if it had been my big day. The grounds are pleasant enough but the interior was shocking . There was only 1 bar available ( and the prices were really overpriced) the tables were dirty and the staff couldn't care less. When I nipped to the toilet 2 out of 3 were out of order and at the end of the evening they were still out of order. This hotel charges top prices for a really poor service it needs a major up date and a course for your staff in customer service

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 607nickyc Thank you for taking the time to share your feedback following your recent visit to Chilworth Manor for a wedding. We will ensure your feedback is taken on board and I do hope you may choose to visit again in the future. Sincerely, Nathan Chart - General Manager

"Attended a wedding"

3
_jclements61, Southampton, United Kingdom 22/07/2019

It was a nice sunny day, wedding was nice but big gaps from wedding to the meal was a bit long, the meal was not up to much as they paid a lot per head and talking £80 per head. We had some in-laws that stayed and when they went for breakfast at 9 o'clock no eggs no sausage and had to wait 20 mins. The garden was nice but the rest no so

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear _jclements61 Thank you for reviewing your recent visit to Chilworth Manor for a wedding and for your feedback in relation to your in-laws stay with us. We will ensure your feedback is taken on board and do hope to see you again soon. Sincerely, Nathan Chart - General Manager

"Faulty towers on a larger scale "

2
YummyTravel28, Penarth, United Kingdom 21/07/2019

My family and I stayed here for 1 night & thank goodness we were not staying longer! The building is attractive outside , set in lovely grounds, but inside the dining, bar area and bedrooms needs investment to just bring it up to date , it generally feels out dated and very tired. Although it was clean. Our dining reservation was at 6pm, we approached the dining area at 5.45pm where a man told us to go away and come back in 5 mins as the kitchen didn't open till 6pm( which I felt was quite rude) , my partner questioned him by asking “can't we sit at the table and order a drink? “ , at this he agreed we could. The restaurant was practically empty but people where eating, which confused me as to the waiters comment? We sat down and the same waiter then asked us what we wanted to eat , before taking the drink order! The food was nice and well presented, but the service was disorganised and we witnessed staff having disagreements. They were short staffed, which we put down to a wedding being held the same evening , but the same staff were on the next morning. We moved to the bar area to have a drink after supper. The bar was very busy as the wedding had spilled into the hotel, due to the service being even slower in the wedding party. A few customers complained to the poor young bar lady , who was trying her hardest to serve everyone as quick as she could & didn't seem to stop all the time we were there ( hardworking) . She spoke to her manager for extra help , but this seemed to change nothing for a further hour, which added extra pressure to her situation. As the evening went on they ran out of glasses, alcohol and tables began to be full of glasses and cups from previous customers who had sat at the tables ( from the hotel not the wedding party). At breakfast, on at least three occasions the hotel ran out of different parts of the cooked breakfast buffet , so no eggs or sausages at the same time , this I felt again was completely disorganised and they had no foresight. Ie putting 5 fried eggs out when at least 10 people are waiting in the line. They need to continually monitor this as customers were at times waiting 5-10 minutes for something. I would avoid this hotel if you can, the service was completely disorganised & they didn't support staff when they asked for help ( the bar lady) , Or perhaps just get more staff in, when you have an event on at the hotel. The interior was disappointing in relation to the photos on the website

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear YummyTravel28 I'm sorry that your recent stay fell short of expectation. Our restaurant opens at 6pm and many guests enjoy a pre-dinner drink in the bar or on the terrace. I'm pleased to see that on request the team were happy for you to take your seat in the restaurant. It is not uncommon in our industry for team members working dinner shifts to return for breakfast, do please be assured that this is no reflection on staffing numbers. I do regret the delays you experienced due to the large number of guests in the bar during the evening and I will be discussing your feedback with our Restaurant and Bars Manager. Should you wish to discuss any aspect of your stay with me directly please do contact me here at the hotel by email to gm@chilworth-manor.co.uk. Sincerely Nathan Chart - General Manager

"Horrific Value for Money - Avoid"

2
Mark B, Northampton, England, United Kingdom 15/07/2019

Room Falling way behind the quality expectations of this grade of hotel. Dated look, poor offering on amenities, no ventilation or air conditioning, broken appliances, and the shower switch valve was breaking so pressure was down. Food Expensive and bland. Forced to eat from the Bar Menu as the Restaurant was taken over by a Wedding Party. I can only presume the "A Team" staff were catering for the Wedding as the others are clearly in the "B Team". Zero high chairs available as all monopolised by the wedding. Luckily we, after waiting 10 minutes, were provided one for breakfast the following day. Breakfast was much better than the Bar food. Location Well placed for those who have been to Southampton or Paulton Park for the day. Was our third choice as booking late. Staff Mostly rude or clueless. Reception Guy told us that we would be wise to avoid the restaurant due to Wedding Party and we had a lucky room away from the noise. Great I guess? Bar lady was a shining example of someone who is going to work every day in a public face job and hates the public. Move on.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mark B , Thank you for your review , I have responded to you directly via one of your other reviews. Yours Sincerely Joe Lythe Operations Manager

"Perfect as expected"

5
deborahhiggins82, Fareham, United Kingdom 15/07/2019

Not our first visit and wont be our last. We have a sentimental attachment here as we had our wedding day. Never disappointed when we come back. Nothing is too much trouble for the staff. Perfectly clean. Wonderful restaurant and lovely selection for breakfast

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear deborahhiggins82, Thank you for your 5* review. I am delighted to see you enjoyed your stay with again & I look forward to welcoming you back to the hotel in the future. Yours Sincerely Joe Lythe Operations Manager

"Excellent experience."

5
User 15/07/2019

An excellent stay, park and cruise package, including breakfast, dinner and taxi to and from the Southampton docks. Makes for an extremely easy and enjoyable start and finish to a cruise holiday. It is always a pleasure to stay at Chilworth Manor.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear margaretcopegb, Thank you for your 5* review. I am delighted to see you enjoyed your stay with us when you used our Park & Cruise service. I will ensure i pass your comments on to the team & i hope we will see you on your next cruise. Yours Sincerely Joe

"Very relaxed hotel"

5
User 15/07/2019

Stayed for two nights in June. Lovely walk around the lake & extensive grounds. Extremely good restaurant & relaxing bar area. Very good full English breakfast. First class swimming pool. Our only criticism was that there was no towel rail in the bathroom.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Brian A, Thank you for your 5* review. I do hope we can welcome you back to Chilworth Manor in the future. Yours Sincerely Joe Lythe Operations Manager

"Weekend Escape"

5
nigelh324, United Kingdom 14/07/2019

This was an excellent choose for a weekend escape. The room was spacious and comfortable. The food in the restaurant was delicious and reasonably priced. The grounds were were lovely and we kept finding ourselves drawn to walking around them. The service was outstanding and we look forward to returning for The New Year's Eve celebrations.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear nigelh324, Thank you for the 5* review. I'm pleased to see you enjoyed your break with us & delighted to see you will be joining us again for New Years Eve. Yours Sincerely Joe Lythe Operations Manager

"My brother and sister in laws wedding"

2
User 11/07/2019

I have been here many times before and even though the grounds and hotel is beautiful the organisation and staff to this hotel was very disappointing. A wedding that has been planned for nearly two years you would think they would get things right and run smoothly this was not the case. I won't go Into To much detail as this hasn't been resolved yet. As this didn't ruin their day I felt like these issues shouldn't have happened. This hotel isn't worth the money they saved so hard for for their perfect day. Very disappointed.

"Spa day don't bother"

1
Ackers3, Basingstoke, United Kingdom 09/07/2019

I booked a spa day package for a friends special birthday. The pool is no where near the main hotel it's on a business park. It's housed in a building called the club. I have no idea where the main hotel is never saw it from where I was. The jacuzzi was out of order and had been for some time, it wasn't working the last time my friend was there! The only drinks available were water or tea from a vending machine in a paper cup, for which you needed £1 coins. Lunch could be eaten in the reception area where there were a few grim cafe like tables or outside on metal patio chairs, which were mostly covered in bird poo! And no shade. Lunch arrived in a plastic box and no offer of drinks soft or alcoholic. When I asked they could have provided prosecco at £7 a glass, which I assume would have had to been brought from the main hotel. The surrounding area of the pool was small and you were unable to fit two beds side by side so charting was difficult and as they only had one therapist in that day the treatments were spread over whole day so we had to spend hours waiting for each other. The therapist was the best thing about the day she was friendly and the treatments were good but that was just one hour of the day. I would never recommend this hotel for a spa day it was the most disappointing day and I felt embarrassed that the present I had hope would have been a lovely treat was anything but!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Ackers3 I'm sorry that you were disappointed with your recent visit to The Club at Chilworth Manor. The Club is located in a separate building within the grounds of Chilworth Manor as you say and offers a number of packages depending on your requirements. Our spa bento box lunches are popular but there are also options for packages which include afternoon tea in the main house should this be preferred. Once again, I'm sorry that the facility and your overall experience did not meet your expectations and for the disappointment you felt.. Sincerely, Nathan Chart - General Manager

"Shocking Service "

1
User 09/07/2019

Terrible service at night with not all tables cleaned away and sticky tables in main bar area. Ordering food from the bar was a nightmare waited over an hour. Also with a coach party called in for breakfast at 07.30am (Starts at 07.00) and ran out of white bread really.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear J1977Stoke I'm sorry that you were disappointed with the service received during your recent stay with us, your experience does not reflect the high standards our team strive to deliver to all our guests and we will ensure your comments are taken on board and steps are taken to prevent similar events occurring in the future. I do hope you will consider staying with us again in the future, please contact me directly here at the hotel to arrange a future stay so I may have the opportunity of restoring your faith, gm@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"Perfect package for cruise/park/stay."

4
flossyPembrokeshire, Haverfordwest, United Kingdom 04/07/2019

Very impressive drive through its grounds to the hotel. Plenty of parking,smooth check in even though there seemed to be a lot of guests arriving between 2-3 o clock for cruises the next day.Our room was light and airy and had everything you would expect, bathroom was a good size and everything was spotlessly clean.We made our way out with a drink to the back of the hotel and had a very pleasant chill-out on the patio area, well tended gardens with lovely flowers. We ate out of the hotel for dinner but had breakfast which was very tasty,plenty of choice and good quality however it was very busy and because it was self service some areas got a little congested. The arranged transfer to the port was' bang on time ' and only took 10-15 mins We would thoroughly recommend Chilworth manor especially for the convenience of those looking for a comfortable,convenient pre cruise hotel. Hopefully we will be back

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear flossyPembrokeshire Thank you for reviewing your recent stay with us ahead of your cruise from Southampton. Our cruise package is very popular and offers great value, I am pleased to see the port transfers ran on time and efficiently for you. I appreciate your kind comments and do hope you will choose to stay with us again ahead of your next cruise from Southampton. Sincerely, Nathan Chart - General Manager

"Lovely hotel but service just “missed”"

3
LeonB629, Borehamwood, United Kingdom 03/07/2019

The building, grounds and room were beautiful but we found the level of service didn't match the surroundings. We really enjoyed walking around the wonderful gardens and woodland, however staffing levels seemed too low to deal with early evening drinks and staff in the restaurant made several mistakes when taking and executing our orders, including one relating to the bill. We felt we got value for money, although we were far from “wowed”. All in all, we would class as “disappointing” and would not plan to return. Probably the least successful Secret Escape break.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear LeonB629 Thank you for reviewing your recent stay with us, I am pleased that you enjoyed your stay but am sorry you encountered some service issues. I will ensure your feedback is followed up on and do hope you may reconsider staying with us again in the future. Sincerely, Nathan Chart - General Manager

"Would give this 10 stars if I could"

5
JamesWH88, Darlington, United Kingdom 03/07/2019

I visited the hotel this week on a short family getaway and was blown away by the hotel and the staff. The room was very spacious with all of amenities required and more. This was especially handy given that we were travelling with two children under the age of 3. The staff were extremely friendly and accommodating and made us feel welcome from the second we stepped through the door. One particular member of staff, behind the bar, was extremely helpful when my little girl had spilled her drink. The lady came over and cleaned up the spillage in no time and was even able to stop my daughter from crying (something my wife and I were unable to achieve). I can't recommend this hotel enough and will 100% be visiting again in the not-too-distant future.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear JamesWH88 Thank you for reviewing your recent stay with us. I am delighted that you enjoyed your time at the hotel and I appreciate your kind comments about the team in particular. I do hope you will consider staying with us again in the future, we look forward to welcoming you back soon. Sincerely, Nathan Chart - General Manager

"So accommodating"

5
User 03/07/2019

We stayed here for 3 nights with a toddler and a small baby! The staff were very accommodating and couldn't do enough for us. The room was spacious and clean, nothing was too much trouble they provided us with everything we had asked for. The health club was lovely, we managed to swim on the Sunday afternoon when children could swim! Nice and clean changing rooms, towels were provided. Would definitely stay here again.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mrsharrison1 Thank you for taking the time to review your recent stay with us here at Chilworth Manor. I am so pleased to read about your time with us and how enjoyable it was for you and your family. Do come and see us again soon. Sincerely, Nathan Chart - General Manager

"Very bad service at Chilworth Manor Hotel"

1
User 03/07/2019

My husband and I attended a murder mystery evening at Chilworth Manor Hotel on Saturday 29 June 2019. The evening was ruined by the appalling sevice. The bar was not adequately staffed making it almost impossible to get drinks. When we did get a drink the white wine was warm. When my husband pointed out that one of the bottles of wine was provided half empty he was accused of drinking wine straight from the bottle. At one point there wee several people behind the bar but despite there being a queue only one of these people seemed able to actually serve customers. The other people were washing glasses and fiddling with equipment. When a complaint was made about the bar the reply from the bar manager was "It is what it is." We requested extra vegetables three times before we were given any and one of our party saw the staff loading the serving dishes with his bare hands.The food was avearge at best; the melon starter was tasteless, the beef was very tender but ruined as it was served with mint sauce and the fruit skewers comprised of over ripe strawberries and little else. The room was very cold and despite asking twice for the air conditioning to be adjusted nothing was done. At the end of the evening we asked to speak with the manager but although there was a senior member of staff on site we had to make do with a very junior member of his team. There were 22 people in our party all of whom were very disappointed with the evening. It was obvious that the hotel was short staffed. We are still waiting for a response to our complaint three days later.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear seeuk I am sorry that you were disappointed following a recent Murder Mystery event here at Chilworth Manor. I believe you spoke with our duty manager on the night and your feedback was subsequently shared with the event organiser who made contact with you earlier this week to discuss this further. Once again please accept my apologies for falling short of expectation on this occasion, I do hope you will consider returning to Chilworth Manor in the future so we may have the opportunity of restoring your faith. Sincerely, Nathan Chart - General Manager

"Great stay at hotel and spa"

4
allybruce20, Petersfield, United Kingdom 23/06/2019

We recently stayed at the hotel and used the spa and had a massage. This was a package deal with Spa Breaks. It was exceptional value as we also had dinner and breakfast. The hotel was busy and the staff were very friendly and helpful. Dinner and breakfast were excellent. The hotel is set in lovely grounds and we would certainly visit again.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Allybruce20 , I'm delighted to see you enjoyed your stay with us, i do hope you will choose to visit Chilworth Manor soon. Sincerely Joe Lythe

"Average at best & the food is expensive "

2
CBas09, Lille, France 20/06/2019

I grew up in the Southampton area and always heard good things about this hotel, so when I was back in the area for business (I don't live nearby any more), I thought I would check it out. Check-in was relatively smooth, there was someone else being trained by the colleague who helped me but that was fine. Asked if I wanted breakfast the following morning, it would be £10 if I booked that evening or £14.95 if I wanted it on the day. I opted against the breakfast and tried to find my room. I was put on the first floor, in the furthest room away from the loft as possible! The lift itself is quite old and rickety. I needed to use it though as I had a relatively heavy suitcase. When I got into the room, it was ok-and clean enough apart from the drain in the shower which looked a bit clogged up. The decor and style is very old fashioned though. Plus, light was streaming through the windows, when the curtains were shut! Also it was quite noisy. I was right at the end of the hotel next to a road, which wasn't too busy but you could hear vehicles going up and down. Plus, I could hear people in the other nearby rooms coughing, taking even. Luckily I had my earplugs and my eye mask, otherwise I don't think I would have slept very well at all. I had room service a couple of times which was ok. The food was very expensive though and not great quality. Also I'm pretty sure I even ended up paying more for it than it said on the menu. I had a much better and cheaper meal in London last night than at this hotel! £16 for a butter curry which looked like it had just been microwaved is pretty bad. The shower took a long time to drain and I actually had a pool of water riding around my ankles by the time I finished. The staff were polite though and helpful, which is pretty much all the positive things that I am say about this experience. I won't be staying here again, for business or pleasure. Its a real shame but I think it needs a lot of updating, a complete overhaul in the menu and food department and also, there is no children's menu, so I have no idea what they eat if they stay here! Plus, ubers are difficult to get out this way as well. In such a competitive market, this just doesn't come close to cutting it for me. Sorry but I was very disappointed.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear CBas09 Thank you for your review of your recent stay. Please accept my most sincere apologies for the issues you experience during your stay with us. We normally receive such positive feedback regarding our garden wing bedrooms, i am sorry to see your experience did not reflect this. We regularly review our food pricing and are often cheaper than other hotels within the area , I do hope you spoke to one of the duty management team during your stay about your food & confusion over the bill ? We have recently changed our menu & I can confirm we do indeed have a children's menu which is very popular when families stay with us. I do hope you will decide to stay with us again in the future. Yours Sincerely Joe Lythe

"Disappointed"

2
User 17/06/2019

Room 11 was beautifully decorated, the bed was comfy but the room was accessible from the first floor lobby area which leads to two halls either side of the room, when guests come up the stairs and access those doors they bang each time, we couldn't sleep, every time you nod off a bang wakes you up. When I spoke to reception and told them we simply couldn't sleep and checked out 4 hrs after checking in we were not even offered an alternative room or even a partial refund. Very disappointed as it looked like such a lovely place

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Passport40680737519 , Please accept my most sincere apologies for the shortcoming during your most recent stay with us. I will be speaking to the team on duty that night so i can investigate your comments. Sincerely Joe Lythe

"Weekend break"

5
User 17/06/2019

Super weekend break. The Hotel, staff and the food were excellent. Weather wasn't great but it didn't matter, as we were well looked after. We will definitely return in fact looking to book again asap

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Paradise18211044796 , I'm delighted to see you enjoyed your stay with us over the weekend. I look forward to welcoming you back to Chilworth Manor soon. Sincerely Joe Lythe Operations Manager

"Fabulous fathers day event"

5
User 16/06/2019

We had an amazing time at the fathers day event today! Great prices really lovely staff especially Katie!! We were very impressed and my son loved everything there! The stormtroopers were fantastic and a lovely bbq!

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear saucyminx86 , I'm glad to see you enjoyed our father's day festival. I will pass on your kind words to Katie . I look forward to welcoming you to next year's events. Yours Sincerely Joe Lythe Operations Manager

"Clean and Comfy, food not great, especially for kids"

3
louisafarrell, Redditch, United Kingdom 11/06/2019

Lovely clean and comfy room, the pool was nice although not available for children much. Food was a bit hit and miss, some good some bad, what we had was not great for kids, very stong garlic and very hard vegetables. Pudding was a let down, very dry cake.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear louisafarrell I am sorry that your stay did not exceed expectation. We have just launched our new Summer menu and I do hope you will come back soon, I will of course ensure your feedback is shared with Chef. I am pleased you found your room to be comfortable and clean. Sincerely, Nathan Chart - General Manager

"Rooms Disappointing"

3
Lynn D, Chelmsford, United Kingdom 11/06/2019

We have just returned from an overnight stay at Chilworth Manor. The hotel looks lovely on arrival and the staff greeted us well and check in was quick and easy. We stayed in rooms 28 and 29 in the original building. Room 29 was a very small corner room over looking the bin yard, which was very noisy come 5am when the bins were emptied! 28 was slightly better in size but the carpet area by the bathroom door was badly stained and the floor in the bathroom was lifting. No surprise when we had a shower, the water drained slowly and if you stayed in for too long the shower tray started to fill up rapidly. The public rooms just looked tired and a little old fashioned. As it was a Sunday evening we ate in the hotel restaurant, as other reviewers' mention it was a little over priced but the food was ok, and the service good. breakfast very nicely presented hot and good choice. Two of us decided to use the pool and spa area. The staff were not overly enthusiastic when we arrived we had to ask where to go, and we were not informed that the Jacuzzi was out of action. That said the steam room was very good and the pool was lovely. The location was very convenient, we were there for an early start at a Cricket World Cup game at the Ageas Bowl, the city of Southampton was also within easy reach by car. My main piece of advice; do not pay extra for an executive room because if that's what we got it certainly was not worth the money!!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Lynn D Thank you for reviewing your recent stay with us. I am sorry that you were disappointed with your Executive Room, these offer a premium location in the Manor and are the entry point for our premium rooms. Our Superior and Deluxe Rooms are also located in the Manor and offer additional space alongside enhanced facilities. We take all guest feedback seriously and will be using your comments constructively, I do hope you will choose to stay with us again so we may have an opportunity of surpassing your expectations. Sincerely, Nathan Chart - General Manager

"Terrible"

1
User 08/06/2019

I would not stay there ever. I asked for a wheelchair accessible room and was promised via email that I would get one. upon the entering the room we find out that the shower has a step. we mentioned this to the receptionist when checking out. The gentleman on the counter didn't even apologise let alone offer any discounts or anything like that.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mr Naik I am sorry that the accessible room allocated did not meet with your requirements. We do encourage guests with any requests to book directly with our reservations team so that appropriate information can be discussed to ensure a satisfactory stay. I note on this occasion your reservation was made via the third party site Booking.com and a message was sent via their system stating “wheelchair accessible room required”. This was picked up by our team and one of our accessible rooms was allocated as confirmed in your review. I am sorry that we were unaware of your specific requirement for level shower access and that you were disappointed with the way this was subsequently handled by the team member during your stay. I do hope you will reconsider staying with us again in the future and would ask that you contact me directly here at the hotel should you wish to discuss this further. Sincerely, Nathan Chart - General Manager

"Disappointing"

2
User 03/06/2019

There were several small issues that were irritating, at check in we were told breakfast was not included, I showed my paperwork which got the reply "we hate booking.com they never use the right code", I've never had this problem before! At the bar English was a barrier and when I asked if the beer on tap was the only ale they had they said yes but on the last day I noticed the floor fridge with other beers. Continental breakfast was quoted at. £7.50 and full English £14.50 in the menu and room directory but reception were asking £10.00. For a deluxe double (room 16) the room was basic. One window was broken and would not stay open the other had broken plastic which had been left on the window sill. The toilet seat was filthy underneath. The adjacent room door was continually banging. During breakfast service staff expected guests carrying hot food to get out of their way and one member of staff was seen to pick pieces of melon with his fingers (presumably for room service breakfast). The grounds at the front of the building are lovely but to the rear they are unloved (Giant chess set strewn around, uneven pavings, etc.) Definitely not worth the £180.00 per night which is sad as there is so much potential.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mark As mentioned in my response to your review on Booking.com, I'm sorry that there were a number of issues which impacted the overall enjoyment of your stay. Whilst we always recommend guests book with us directly to ensure the best rates and so that any special requests can be noted, we welcome guests who book through all channels, including Booking.com, I'm sorry you were not given that impression and that there was some confusion with regards to the communication from Booking.com of the free breakfast included within your reservation. When breakfast is not included this can be purchased on check-in from Reception at the discounted rate of £10 for our full Breakfast buffet, the prices you refer to are the standard price which is payable on the morning for guests staying on a room only package. We take feedback from our guests seriously and I will ensure the points raised within your review are shared with the appropriate heads of department so that steps can be taken to ensure our continual improvement. I do hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Very comfortable "

5
KathB65, Bristol, United Kingdom 03/06/2019

Ive just returned from a Wowcher offer,which was excellent value for money, at this splendid hotel. All the staff should be commended for their wonderful “service with a smile”. Food in the restaurant was presented and served very well. Our first evening meal was included on the offer. Our room was basic, but everything we wanted was there and very clean. There is a garden terrace which looks over huge gardens, a little run down, but still a pleasure to enjoy this time of year with massive lily pond and rhododendrons in fabulous bloom. I will certainly recommend to friends, and hope to return sometime. Also they offer a good value overnight stay, free parking up to 14 nights and transfer for cruisers from Southampton.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear KathB65 Thank you for your wonderful review, I am delighted that you enjoyed your stay and that you found a great value offer via Wowcher. I appreciate your kind comments about the team and the food served in the Manor Restaurant. Our cruise package is indeed very popular and I hope we will have the pleasure of welcoming you ahead of your next cruise from Southampton. Sincerely, Nathan Chart - General Manager

"Beautiful hotel in stunning grounds"

4
User 03/06/2019

Hotel very attractive with lots of room for conferences and weddings ,stunning gardens and nature area also a lake for wild life. However the breakfast line was long and slow some people were seated in another room which was cold and you had to walk across a corridor to access the buffet self service breakfast ,waiting for eggs etc was a pain needs some organisation in this area.Our room waasvery clean housee keeping very good .swimming pool a walk from the rooms , however sauna and hot tub broken, pool lovely but on the chilly side not many using it .

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear autosparks Thank you for reviewing your recent stay with us, i am delighted that you enjoyed your stay but do regret the delays you experienced when arriving at the restaurant for breakfast. At busy times the team work hard to keep on top of demand and as you mention will utilise adjoining function rooms when available for guests in preference to a longer wait for tables. I hope you will choose to stay with us again in the future, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"comfortable & relaxed"

5
User 03/06/2019

Traveled with our disabled daughter. Lovely grounds, lots of quiet outdoor space for her to make a noise without disturbing other residents. Comfortable room, the kids fold up bed was very saggy, provided much amusement for our little one when daddy fell into the bed. Breakfast delicious, staff polite and attentive. Great base for Paultons Park, will definitely be back.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jo-Ann R Thank you for your 5-star review, I am thrilled to read such positive comments about your family stay with us ahead of your visit to Paultons Park. We very much look forward to welcoming you back soon. Sincerely, Nathan Chart - General Manager

"Beware of the arctic function rooms"

1
salls227, London, United Kingdom 31/05/2019

I am not one to generally leave reviews but I do feel strongly about the experience I had earlier this month. I was training in one of their suites for 2 days and to be honest it was a shambles. The room was great and very large but it was arctic. Over the 2 days I did over 20 visits to reception always being promised they would sort it. However I was also told they were short staffed and had to sort out the wedding that was happening - were we not important guests too? On day 2, mid morning, a receptionist came and told me that there was no key on the premises to get into the air conditioning controls - no offer to try and locate one. Other issues were the refreshments were late on several occasions, no teaspoons provided, cables all over the floor. The whole weekend left us chilled to our bones, and that disappointed feeling of having received very poor service. As for the rooms, I have seen some lovely pictures of rooms but mine was certainly dated and again chilly - yes even in May. Also be aware that there are parties held at the weekend so don't expect sleep before 12 - not great if you are working. I did request some compensation to pass onto my students but to no avail. I was offered a free training room if I returned - but even with a free room on offer it is too big a risk to take.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear salls227 I am sorry that you experienced challenges with the function room temperature over the course of the weekend and that through your follow up communication with the hotel we have been unable to meet your request for a refund. The offer of hosting a future event has been made in good faith by my team and remains, I do hope you will reconsider returning to Chilworth Manor so we may have the opportunity of restoring your faith. Sincerely, Nathan Chart - General Manager

"Chilworth Manor Hotel Southapton"

5
kenny g, Coventry, United Kingdom 28/05/2019

We stayed at this hotel the night before our criuse the staff were excellant and polite very friendly and helpful the food was excellant the hotels grounds were very well maintained and colourful the room meet our disability needs for myself and my wife would highly recommemd this hotel we will certainly be returning

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear kenny g Thank you for your 5-star review, I am delighted that you enjoyed your stay and I appreciate your kind comments about the team. We look forward to welcoming you back next time. Sincerely, Nathan Chart - General Manager

"Good value hotel"

4
IAN B, SKELMERSDALE 28/05/2019

Stayed again when in the area on business. Nice hotel. A bit tired in a few places. Had an executive room which wasn't that good. It was at the back of the hotel and noisy from what i can only think was the kitchens. There was a constant hum from i think an extractor unit that you could hear in the room. It ran until 11pm and started again at 6am Also view from room was poor and there were staff moving trolleys about down below outside again that were noisy. I had been up early that day and wanted an early night and good sleep. Also door to rooms bang shut with no soft closes. I wouldn't stay in that area of the hotel again if i return. Swimming pool was great and i used it twice. Staff were friendly throughout.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Ian B Thank you for reviewing your return stay with us. I'm sorry that you were disturbed by some noise during your stay and that you didn't have a great view on this occasion. Do be sure to note your preference for a view when booking with us next time and note that all of our Deluxe Rooms have garden views to the rear or front of the hotel. Thank you for acknowledging the team, we look forward to seeing you again. Sincerely, Nathan Chart - General Manager

"Calm and relaxing bolt hole set in beautiful grounds and only minutes from the city centre."

5
User 26/05/2019

From arrival to departure I cannot fault anything. Reception friendly and efficient, room comfortable and suited to my disability as requested. Whilst resident I sampled breakfast ,afternoon tea and dinner over three days, pleased to say I was never disappointed by either the service or the quality of the food on offer. All the staff I encountered were polite and helpful. The grounds are a particular feature and very colourful and well kept with plenty of wildlife to be seen. I hope to stay here again and can recommend without any hesitation.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear V7389IOcarmr Thank you for your wonderful 5-star review, I am delighted that you enjoyed your recent stay with us here at Chilworth Manor. The team will be so pleased to know they made such a positive impression and I appreciate your kind comments about the food and service you received throughout your short break with us. I very much hope you will have the opportunity to stay with us again in the future, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Overnight stop on way to cruise."

4
Lisa S, Norton, null, United Kingdom 26/05/2019

Excellent value for money. Spectacular gardens. Staff at breakfast were lovely but award goes to Dave on reception. A real asset to hotel so pleasant and friendly from us checking in to checking out. A lovely welcome.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Lisa S Thank you for reviewing your pre-cruise stay with us, I appreciate your kind comments about the team and Dave in particular, he is indeed a valued asset as highlighted to me by so many of our guests. I do hope you will choose to stay with us again ahead of your next cruise from Southampton, do be sure to check out our park and cruise package which includes parking and port transfers for a completely hassle free start to your cruise. Sincerely, Nathan Chart - General Manager

"Rather disappointing"

2
TommyZoomUK, Witney, United Kingdom 25/05/2019

I must put this into context. The staff were lovely and the grounds were pretty and the room was above average. I am traveling with my girlfriend, she's doing a course and I'm spending the day at hotel or locally. So, the setting is gorgeous, the room is above average. The breakfast was good and the bar is well stocked. I booked this through hotels.com and it was advertised with sky channels and a jacuzzi, it had neither. It does have wifi, but disappointingly it drops in and out and would not allow my games console to connect to it, so i couldn't watch anything other than terrestrial TV. There were 5 staff behind the bar and only 3 customers waiting, the two girls were busy making drinks, however the guys seemed oblivious to us waiting and rather lacking motivation. The room was lovely, but had no air con and was like a sauna (room 17) Considering we paid £400+ for the room, we decided to splash out and to be completely honest it wasn't worth the cost. The problem with a high price, comes a high expectation, this did not meet that expectation on many levels. Sorry guys, it's a no from me.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear TommyZoomUK I am sorry that you were disappointed following your recent stay with us, booked via Hotels.com. As mentioned in our direct communication, the information displayed on Hotels.com with regards to our TV service was satellite channels, not Sky as you suggest. We have since been in contact with Hotels.com to request that this is changed to digital channels to better represent the Freeview digital service offered in all of our bedrooms. Whilst the hotel WiFi service regularly achieves download speeds in the region of 50-60 Mbps with upload speeds to match, demand at busy times can impact the speed of service. We offer a complimentary WiFi service to meet the needs of our guests but this is not designed specifically with gaming in mind. We do constantly review the service and where necessary will review any necessary upgrades to the technology to ensure it remains inline with modern day expectation. I am pleased that you enjoyed the hotel setting and that you were impressed with you room and breakfast. I see you stayed in a Deluxe Room within the Manor, these were refurbished in 2016 and whilst we do not promote or feature air-conditioning within the original Manor, fans are available in the wardrobe of these rooms for guest convenience. I do hope you will consider staying with us again in the future. Sincerely, Nathan Chart - General Manager

"Lovely grounds"

4
sarahlF1988US, West Midlands, United Kingdom 23/05/2019

The hotel approach is impressive and the grounds well worth a wander through. The inside of the hotel is comfortable but doesn't quite match up to the approach. The booking-in time of 3pm is rather late. I arrived early and had to wait for some time to book in. Even then, there was a big queue and it took quite a while. I had phoned a couple of weeks before to check if it was possible to accommodate my mother who had broken her ankle since I had booked our rooms, and was confined to a wheelchair. I was told that this would be no problem so it was a bit of a shock when I was told by reception that no suitable room would be available. In the end, a room was found, although the room for my husband and I was on a different floor from that of my parents. Not an insurmountable problem but a bit of a nuisance. Despite that poor start, we had an enjoyable stay. We were attending a concert in Southampton so had an early dinner in the restaurant which was very tasty and the portions were generous. The waiter was particularly kind to my mother and his services enhanced our meal. In the morning I took advantage of the well equipped gym (no extra charge), although the later weekend time of opening of 8am was a bit late for me (I accept not many people are likely to want to get up early on a Sunday). The equipment was decidedly tired but notices suggested that it was about to be replaced. I didn't use the pool or the beauty services but they all looked good. The extra hour on the checkout on Sundays (making it 11am) was appreciated. We were a bit worried that the wedding parties taking place in the hotel might interfere with our stay but this did not happen as the rooms were mostly well soundproofed. Overall, we had an enjoyable stay and would certainly consider staying again.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear sarah... Thank you for reviewing your recent stay with us, I am pleased that you had an enjoyable stay but do apologise for the confusion with regards to the room allocation upon arrival. As you say, we are looking forward to our new gym kit arriving next week, i do hope you may have the opportunity of staying with us again in the future so you can try it out. Sincerely, Nathan Chart - General Manager

"Lovely hotel"

4
Wardy2000, Surrey, United Kingdom 23/05/2019

Lovely hotel located within a beautiful setting. This made for a relaxing stay. Unfortunately the jacuzzi and steam room were not working which had been one of the reasons why I chose the hotel. But weather was lovely so we enjoyed the grounds. We stayed in a suite which was spacious, clean with comfortable beds. Dinner was good and as was the quality of the food. Breakfast was not so good - poor quality products e.g the sausages and orange juice which was very disappointing. Overall a good stay.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Wardy2000 Thank you for reviewing your recent stay with us, I am delighted that you enjoyed a relaxing stay and you were able to spend time exploring the grounds in the glorious weather we have been enjoying. Apologies that the steam room and spa pool were out of action during your stay, the steam room is now back up and running and we are in the process of investigating options for the installation of a new spa pool which we hope to update on very soon. I'm sorry to see that breakfast fell below expectation, we usually receive such positive feedback about the sausages which are locally sourced and popular with many guests. I'm sorry they were not to your liking. I am pleased your overall stay was positive and do hope you will choose to stay with us again very soon. Sincerely, Nathan Chart - General Manager

"Lovely hotel"

5
myrtlemilton, new milton 20/05/2019

Stayed as the package deal, hotel comfortable, spotless, food really good, staff were all friendly and Dave was super helpful. Beautiful grounds. Leisure centre had the cleanest pool I've ever seen but pity the jacuzzi was out of action and was told that it hasn't been up and running for a while, so that was the only thing I could say was wrong with our stay! Would recommend.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear myrtlemilton Thank you for your 5-star review, I am delighted that you enjoyed your recent stay with us. Apologies for the temporary closure of the spa pool, we are working hard to get this facility back up and running as quickly as possible. I do hope you will choose to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Wedding reception and after party"

4
Stevie J, Bangkok, Thailand 20/05/2019

We attended a family wedding reception at this pretty well located hotel. It was a busy busy venue, lots of functions taking place and a lot of people. The staff at meet and greet were very good, and they did their best to keep things going smoothly. The function room was located in a nice area, and was well presented. The 3 course meal was ok, at the rates they charge it should be! Starters were served and cleared, main course was lamb, the knives were blunt, and most people unable to cut and then eat the meat. BUT... when the staff came to clear away, our waiting staff placed one plate on top of another in front of each guest, with a total of 10 dirty plates in front of the last guest, and each lump of meat, he removed with his hands and placed onto the top plate! When it came to teas and coffee... one cup was placed on our table and we never saw the tea or coffee.. and when we requested where it was, they said, oh, been and gone... we then asked to have some, one more cup and saucer was placed on the table.. no spoons, and then 10 minutes later the beverages were brought out, and said waiter proceed to place his nose onto the spout to determine what it was he was pooring, the spoons never arrived.... Considering what was paid per head, I think this was a very big let down, both for the guests concerned and the hotel.. Overall we had a great day, but this was not really acceptable from a hotel of this calibre.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Stevie J Thank you for reviewing your recent stay with us, I am pleased you enjoyed your stay and the wedding but am sorry for the confusion with the tea and coffee service to your table during the wedding breakfast. I will ensure this feedback is shared with our Conference & Banqueting Manager so he can discuss this with his team. I do hope this isolated incident will not deter you from staying with us again in the future, we would be delighted to welcome you back. Sincerely, Nathan Chart - General Manager

"Not as advertised!"

1
JessicaTodd, Eastleigh, United Kingdom 19/05/2019

Cold pool (after 10 minutes swimming you're desperate to get out), jacuzzi not working, no food available there any more (apart from a chocolate bar in the vending machine). No fruit juice available either! This place has really gone downhill, no wonder they have to advertise high discounts on many sites. Nice massage but not worth the cost for just that and a steam room. Another 2 customers lost, after coming here for years now we won't be back!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear JessicaTodd Thank you for reviewing your recent day visit to The Club at Chilworth Manor. I'm sorry that the spa pool is currently out of service following a fault which we are working hard to resolve. I am confused by your comment regarding food as we do offer day packages which include lunch and there has been no change in this offering, we have introduced some new packages which do not include food but the option to arrange lunch remains and I apologise if this was not clear to you. I am pleased that you enjoyed your massage and am sorry that you have chosen not to return to The Club, I do hope you will reconsider. Sincerely, Nathan Chart - General Manager

"Lovely friendly hotel "

5
Suboo6, Benfleet, United Kingdom 16/05/2019

Stayed here as part of Paultons Park short break. Arrived earlier than 3pm check in but were given our keys straight away. Rooms were clean tidy and spacious. Plenty of hanging space but as usual not enough hangers for us! Bed was good king size and very comfortable. Went out to patio area at the rear of hotel and had a drink pre dinner. Only criticism would be there were no safe areas for young children and gardens have many steps and drops, would perhaps benefit from an area for children that is fenced off. Interior of hotel was spotless and very well maintained, quite busy considering it was Monday/Tuesday. Only recommendation would be a local beer. Had dinner which was mainly good, (beef in Asian salad was a little over cooked). 4 adults and 1 toddler had 3 courses and a bottle of wine cost around £200. Ate again on the next evening and had same good food and service, nothing was too much trouble. Breakfast both mornings was acceptable with a choice of buffet hot food, toast and pastries, also fruit yogurt and cereals available. Porridge was one of the best we've ever tasted. Great time had by all, would return and recommend to all.

"Package treat ..."

3
jessiom, Isle of Man 15/05/2019

We normally quite like staying here as the price of the package was reasonable, room is clean, beds comfy, bathrooms decent size, meal was included, starter we both had pate which was tasty, then I had chefs steak pie and I hardly ate any, pastry was over cooked on the top and soggy on the bottom, not much filling, really not nice at all, very disappointing, hubby had guinea fowl and it was just ok, not much with it but luckily we ordered an extra portion of veg, unlucky tho as it didn't arrive! By the time we had chance to ask for it the meal was nearly gone, They were busy with a big party, but no excuse for poor service and pretty basic food, I just hope breakfast is better in the morning, it's normally nice ....

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear jessiom I am sorry that your dining experience fell short of expectation and do hope you were able to speak with our restaurant manager so they could address your concerns. I am pleased that you enjoyed all other aspects of your stay and appreciate your comments about the cleanliness, value and comfort. We look forward to your next stay, we will work hard to restore your faith and deliver a 5-star experience. Sincerely, Nathan Chart - General Manager

"A touch of Luxury at affordable prices"

5
User 11/05/2019

We stayed here as part of the Paultons Park package and we were very impressed. Spotlessly clean and comfortable room with double aspect. We were in the newer rooms however the join from old building to the extension was seamless. Breakfast was efficient and good quality. Grounds were fabulous, we just didnt have time to explore. Dave on reception was charming and helpful. Felt we should've paid alot more than we did. Excellent value for money.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear LittleTurret Thank you so much for your 5-star review, I am delighted that you enjoyed your stay and do hope you will choose to stay with us again next time you're visiting Paultons Park. Sincerely, Nathan Chart - General Manager

"Stay over treat"

4
sc0userneil, Frimley Green, United Kingdom 07/05/2019

We decided to enjoy a one night stop at this hotel through a Secret Escapes Deal. Enjoyed it very much, good points are the hotel accommodation and great food, super steam and sauna rooms in the spa. Slightly negative the jacuzzi was not working and the pool temperature was a tad on the cold side. Would certainly recommend this hotel providing the negatives were addressed.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear sc0userneil Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your stay and appreciate your comments about the food, team and club facilities. I'm sorry the spa pool closure was a disappointment, this is due to a fault which is beyond our control, an engineer is booked to attend site next week in order to complete a repair so we hope to have this up and running again very soon. We look forward to welcoming you back soon. Sincerely Nathan Chart - General Manager

"Chilly Chilworth"

3
User 06/05/2019

The hotel was booked for my wife's birthday and when we arrived, I was suitably impressed with the grounds and the building. The staff were attentive and professional, checking in was efficient. However; we did notice on the way to our suite, (room 18), that the hotel felt a little chilly but it was a cold day and if people were moving in and out, this was to be expected. The room was lovely, the amenities provided excellent but the room itself was extremely cold. We decided to turn on the heating, go to the spa and hopefully return to a cosy room.. I noticed the radiator was already turned on and when I made enquiries to reception, was informed that the hotel heating was turned off for the summer...... I was offered a heater and extra blankets but this is not what I expect from a £190 per night hotel therefore; we chose to leave rather than "make do". I feel the facilities management team need to review their policy on energy management and concentrate more on their guests comfort?

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Dave K Thank you for reviewing your stay, I am sorry that you were impacted by a heating fault which impacted our Manor rooms over the Bank Holiday weekend and that you were given the impression that this was in some way attributed to our seasonal heating strategy. A mechanical fault occurred over the weekend which impacted the heating provision to a limited number of rooms within the original Manor House. Although I appreciate it is far from ideal, I am pleased to see that the team were able to offer a portable heater and additional blankets. i am sorry this was not acceptable to you and you chose to leave the hotel. I do assure you that guest comfort is an absolute priority for us and I regret instances when this is impacted by circumstances beyond our control. Should you wish to discuss this further please contact me directly here at the hotel by email to gm@chilworth-manor.co.uk. Sincerely, Nathan Chart - General Manager

"Mel"

5
User 04/05/2019

We stayed here for my partners birthday weekend. There was a birthday card in the room on arrival, complimentary champagne at dinner and a really beautiful pudding with ‘happy birthday' written in chocolate and a candle! Honestly, so lovely and quite unexpected. The staff are all so kind and helpful especially Dave on reception who is wonderful at his job and I want to tell his mum she should be so proud of him! Thank you all so much!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Mel Thank you for your 5-star review, i am delighted that you enjoyed your stay and I will be certain to share your comments with Dave. Many happy returns to your partner, we hope to see you both again soon. Sincerely, Nathan Chart - General Manager

"First Class service"

5
SCS170, East Sussex, United Kingdom 04/05/2019

Our only problem was finding the hotel, even though we had very good directions we were slightly concerned by the CCTV cameras and the notices telling us that unauthorised vehicles could not park on the estate. The Hotel is beyond this area and once we found out it was ok to drive past this area we were quite happy. The service at reception and in the restaurant in the evening was first class, with every member of staff giving exceptional service. We had booked for the Cruise and stay deal which meant that they delivered and picked us up from the port and we could leave our car there safely parked whilst we were away. Much better than any of the car parking services, and it means the day starts off very relaxed with a great breakfast. Its a pity the weather wasn't better because the grounds looked superb and we would have like to have walked around after dinner. Just to sum up and repeat myself, the staff were great and gave what I would call good old fashioned service. Polite and friendly without being as some places are patronising. Yes we will go back when we next cruise from Southampton, or if in the area.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear SCS170 Thank you for your 5-star review, I am delighted that you enjoyed your stay with us ahead of your cruise from Southampton. It sounds as though you missed our main entrance as you approached the hotel, this is just off to the right as you enter the Science Park. I am so pleased to see that you will consider staying with us again ahead of your next cruise from Southampton, this is one of our most popular packages due to the convenience offered as you highlight. Thank you again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"A tale of two nights. "

3
User 02/05/2019

We had to visit a relative in Southampton Hospital. We searched and found Chilworth manor hotel on or phone. We only intended to stay one night but ended up staying two. Night one. Kind desk staff understanding, ate in the restaurant, menu wasn't massive food turned up nicely cooked charming staff, lovely evening, went to our room on the ground floor, spacious quite and dark, had a lovely nights sleep. Next day Breakfast was great. Returned for a second night couldn't get same room. Ate in restaurant again waited 55mins for our food to come, I had a salad as part of my meal, the plate was so hot it fried the lettuce to the plate! Staff apologised, meal wasn't worth the hour wait. Back to room on second floor, lots of noise from pipes, lifts, things being moved around bright from lights outside. A terrible nights sleep! Sound proofing on the upper floors is a real issue. Seems hell bent on putting corporate events over hotel guests! Worth staying in but get a ground floor room and be prepared for a wait for food, but don't expect to told, there is a delay, they keep that a secret.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear F2735KGjohnf Thank you for reviewing your stay with us, I am sorry that you experienced some inconsistency in service across the two nights of your stay. I do assure you that we value all our guests and would most certainly not prioritise corporate events over the experience of other guests, we work hard to balance our business to ensure satisfaction for all. All our meals are freshly prepared to order and delays can occur at busy times, I'm sorry this was not explained to you and I will ensure your feedback is shared with the team. I do hope you will choose to stay with us again in the future, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Great overnight stay for Paultons Park"

5
User 01/05/2019

Purchased an overnight stay and Park tickets at Chilworth Manor. Hotel very pretty and check in smooth - even Easter eggs for children There were lots of events st the hotel but rooms were ready, and they made a point of telling us about parties and that our rooms were away from noise. Our accessible room was great -although it was not level entry shower which could have been difficult for non ambulances person. Dinner was excellent (service a bit slow but they were very busy) and all meals including kids were high quality produce and freshly cooked Breakfast was fine - plenty of choice, and we sat in side room with lovely garden views Well done CM

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Vivien R Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your stay. I'm pleased to see that you felt the team balanced the events taking place at the hotel with your own requirements so they did not impact upon your experience. I'm sorry you experienced a slight delay in service for your evening meal, as you acknowledge our meals are freshly prepared to order meaning regrettable delays can occur at busy times, I appreciate your patience. I do hope you will choose to stay with us again when next visiting Paultons Park. Sincerely, Nathan Chart - General Manager

"Disappointing Afternoon Tea!"

3
Karen F, Southampton, United Kingdom 28/04/2019

My neice and I went for Afternoon Tea, Easter Saturday. The staff were extremely attentive throughout the afternoon, but we were the only two people in the tea room. The sandwiches were average, the scones and pastries fine, but what we found difficult to believe was when we requested a second pot of Earl Grey Tea, we were informed that they had "ran out." We were offered alternatives, but, sadly, this spoiled the experience.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Karen F I am sorry that you were disappointed following your visit on Easter Saturday for Afternoon Tea due to the lack of Earl Grey Tea. Despite this I am pleased that you found the service to be attentive and that the food met with your expectations. i do hope you will consider dining with us again in the future, we would be delighted to welcome you back. Sincerely, Nathan Chart - General Manager

"Anniversary night "

5
hannah604, Chandler's Ford, United Kingdom 28/04/2019

We came back to Chilworth Manor for our first anniversary. We stayed in a suite and it was lovely. The room was spotless, the in room facilities were clear. Lovely shower. We went for a walk around the wooded grounds at the back of the hotel. Beautiful. We had dinner and breakfast at the hotel. Both were lovely but breakfast was our favourite. So much choice!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear hannah604 Thank you for your 5-star review following your recent stay for your Anniversary. I am delighted that you enjoyed your celebrations with us and I appreciate your kind comments about dinner and breakfast. We look forward to welcoming you back soon. Sincerely Nathan Chart - General Manager

"Excellent stay - fantastic location"

5
David J, Gloucester, United Kingdom 27/04/2019

Stayed here en route to catching the Isle of Wight ferry. The grounds are beautiful, with mature tres and extensive yerraces and gardens. The staff are extremely friendly and professional. Our room was immaculate and spotlessly clean. The food was excellent and breakfast had excellent choice. Irecommend the hotel if you are in the area.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear David J Thank you for your wonderful 5-star review following your recent stay with us. I am delighted that you enjoyed your stay and appreciate you highlighting the team in particular. I do hope you will choose to stay with us again, we look forward to welcoming you back. Sincerely, Nathan Chart - General Manager

"Break"

4
User 26/04/2019

Overal good stay ,beautiful grounds and bluebell wood to walk in Friendly staff ,good food , bit of a trek to the spa and pool if you want to go in your robe and dont stay in room9 far too small for a couple

"BW Chilworth"

5
User 26/04/2019

Very nice period hotel with great friendly staff, the rooms are spacious and the gym is open from 6.30 with a good cardio room and decent sized pool, the front desk staff are very attentive to any request.

"End of Season Southampton Scottish Assoc"

5
User 24/04/2019

Thank you so much to all your staff, in particular Georgina who helped me organize the event, Adam, Dave and the 3 waiting staff who helped to make this event very special for all our members,everything from the Welcome Drinks , the food and the service was excellent. We used the Coach House for our function and would really recommend this to others. Some of our party stayed in the hotel as well, and again there were no complaints, and we enjoyed a lovely walk around the beautiful grounds before we left..

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Southampton S Thank you for your 5-star review and for your recognition for Georgina, Adam, Dave and our F&B team. I am delighted that your event was such a success, I appreciate you choosing Chilworth Manor for your celebrations. I do hope you will visit us again soon. Sincerely, Nathan Chart - General Manager

"Cruise Transfer"

4
User 24/04/2019

this is the ideal hotel to stay and leave your car when on a cruise from Southampton. The taxi transfer to and from the port are excellent. The rooms are good. The food is a little over priced for what it is.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Roving... Thank you for reviewing your recent stay with us ahead of your cruise from Southampton, our cruise package is very popular and offers great value with parking and port transfers included as you highlight. i hope you enjoyed your cruise and that you will choose to stay with us again next time you are sailing from Southampton. Sincerely, Nathan Chart - General Manager

"Value for money but some disappointments"

3
GrandTour30369553923, Cambridge, United Kingdom 23/04/2019

Worth what we paid as e got a very cheap deal on booking.com. Room quite small but spotlessly clean. Shower was ok if you wanted it cold or a slow trickle for a warm shower. Some advertised breakfast items were missing when we arrived in the middle of the advertised breakfast times. Not the best quality breakfast and would certainly not pay the £14.25 quoted price if not included in the room rate.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear GrandTour Thank you for reviewing your recent stay with us, I am pleased to see you were able to find a good deal and that you found your stay to offer good value for money. I will ensure the points you have highlighted are discussed with the team to ensure our continual improvement and I hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"I am only giving this hotel three because of a poor experience that made me feel really stressed"

3
notdoneromin, Kent, United Kingdom 16/04/2019

Overall the hotel is in a lovely location and well placed for touring the area. The staff were friendly and polite. The room was clean and comfortable although a pretty bog standard room nothing special. We stayed for three nights bed/breakfast/dinner. The food at both breakfast and dinner was of a high quality. We didn't use the spa or pool but they looked fine and enjoyable. The breakfast choices were great and plentiful. The cleanliness and service was overall excellent. We were there three nights, on the second morning there were a vast number of guests from a wedding the previous day. The restaurant just couldn't cope, there were long queues for breakfast. I asked for a table near the window as I can't bear crowds especially as we had chosen this weekend as a quiet restful weekend - we were not told that there would be a wedding there that weekend, if we had been told we would have had the option to decide to go another weekend - they couldn't find us a quieter table - I can understand that the harassed staff were just trying to get people seated. This ended up with us being placed at a table right by the biggest queue ever and my chair constantly knocked - not purposely but by the sheer numbers scrambling to get breakfast. I have never had such a stressful meal. We had to leave it in the end and buy a breakfast in Winchester it was so appalling. For this reason I would not come back again. On the hotel survey I haven't given a breakfast experience a rating because the other two breakfasts were fine and on the first and third morning I did speak to the staff about the middle horrendous breakfast and of course they were apologetic and we did have a nice table that morning. It was not the waiting staff at fault but not well thought through planning and management. This is such a shame as over all I would highly recommend a stay hear as it is central to lots of places to visit. IT SEEMS THAT THE SURVEY WILL NOT LET ME NOT GIVE A RATING so I unfortunately can only give a 1 even though this does not reflect my views on the overall time spent in the restaurant for breakfast and dinner for three days. But that second day at breakfast was so horrendous I still feel the stress I felt that morning then whilst writing this review I would certainly tell people to check if there is a wedding taking place. There wasn't any other problem with the wedding. The restaurant can't cope with those numbers. The hotel lounge/ bar is very big with plenty of comfortable chairs/WiFi and while we were there we didn't have a problem finding somewhere to sit . It has a big fire which gave a comfortable cosy feeling. The staff we always pleasant efficient and helpful. So everything was perfect except no one noticed one important detail and this was, which I hope the management will take on board. We were there in March and every single door was open which meant everything was spoiled because it was cold and there was drafts coming from all angles. What a shame.☹️ Apart from every big door being left open arriving guests could push back and leave the hotel entrance doors open Brrrrrrrr☹️

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear notdoneromin, Thank you for your review. I am sorry to see that you did not fully enjoy your stay , I have replied directly back to your survey if you would like to discuss further. I do hope you will consider returning back to Chilworth Manor in the future. Yours Sincerely Joe Lythe Operations Manager

"Lovely. "

5
DCG1343, Tropoje, Albania 15/04/2019

Reception desk staff were very friendly, attentive and welcoming! Beds were comfortable, room was basic modern-ish, large TV, heating to your liking, bathroom clean and spacious (plenty of towels). Breakfast was lovely, and a wide variety of choice. Location is beautiful, and the driveway leading up to Manor House was beautiful. I'd come here again as it was very good for money and family friendly! Only thing I'd say for feedback is I saw 3 cleaning ladies all eating whilst cleaning rooms, which I think they could have at least waited til behind a closed door! Slightly unprofessional, considering the type of establishment this seems to be. It's not good for guests to see staff stuffing their faces on the job. Nonetheless, this doesn't affect my rating because I can put that aside as it was a lovely stay.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear DCG1343, Thank you for your review of your recent stay at the Chilworth Manor. I'm delighted to see you enjoyed your stay with us & i do hope you will choose to return to us in the future. I have discussed your comments with the head housekeeper to ensure this issue does not arise in the future. Yours Sincerely. Joe Lythe Operations Manager

"Another lovely stay "

4
ToonTravels1958, London, United Kingdom 15/04/2019

Back once again for work. I do like staying here. In short, clean, comfortable, quiet, with nice staff and although it's not in the luxury end of the market, the setting is rather grand. This time I had a chance to explore the spectacular grounds and use the excellent gym. Dinner was actually the best I've ever had here, a great improvement on last time, plus breakfast was decent. I'll be back.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ToonTravels1958 , Thank you for your amazing feedback , i will ensure i pass on your kind words regarding dinner to the chefs . Yours Sincerely Joe Lythe Operations Manager

"Wonderful staff"

4
Pugwash867, Southampton, United Kingdom 15/04/2019

A short weekend stay as a change of scenery and space. Having booked online, from the moment we arrived each staff member we spoke to could not have been more curteous or accommodating, a grand building with interesting nooks & crannies its well worth a look around, as are the grounds with a nice terrace and small pond. The resteraunt staff, especially the manager, just made everyone feel at ease with nothing being too much for them. Thank you

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Pugwash867, Thank you for your wonderful review of the hotel. I'm delighted to see your kind words about the hotel staff , I will ensure i pass them on. I do hope we can welcome you back to Chilworth Manor in the future. Yours Sincerely Joe Lythe Operations Manager

"Wonderful Wedding Reception"

5
User 11/04/2019

All staff were pleasant, helpful and helped in creating a magical weekend. Our only minor quibbles were that the pillows were too firm for our taste and the lift broke down during our stay. However this was only a minor irritation and just one of those things; reception assisted promptly in arranging porterage of our baggage.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Curious64572899418, Thank you for your 5* review , I am delighted to see that you chose to spend your special day with us & you had a wonderful weekend. I will ensure your kind words are passed on to the team. Yours Sincerely Joe Lythe Operations Manager

"Golden Wedding Anniversary"

5
MissGSouthampton, Southampton 09/04/2019

Had a lovely meal for nine people in a private dining room on Friday 5th April for my parents golden wedding anniversary. Service was excellent (apologies I have forgotten the name of the waiter who looked after us), and the food lovely. Thank you for an enjoyable evening

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear MissGSouthampton Thank you for choosing Chilworth Manor as the venue for your parents Golden Wedding Anniversary and for taking the time to review your visit. I am delighted that all went well and that you had an enjoyable celebration, please send my congratulations to your parents. We hope to see you all again soon. Sincerely, Nathan Chart - General Manager

"Great for a romantic week-end"

4
Hampshireoak, Geronce 04/04/2019

We held a family reunion of four couples and had a lovely time. Very pleased with our room, and the wooded grounds were lovely. Breakfast was really good and the evening meal very good value for money. Perhaps we were given a room for Wheelchair access for the bathroom sink and mirrors were far to low for me. The dinning room temperature was too hot for me to enjoy.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Hampshireoak Thank you for choosing Chilworth Manor for your recent family reunion, I am pleased that you enjoyed your stay and do hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Comfortable stay"

4
oh440, London, United Kingdom 01/04/2019

We stayed here whilst on a trip down from London to visit Paultons Park. The accommodation was clean and comfortable and just what we needed after a long day of having fun at Peppa Pig World. The only criticism I have for the room was that the size of it, for a family room, was fairly tight with the camp bed up. We were only there for a short period of time so this wasn't a big issue for us. The breakfast was lovely and fresh and set us up for pretty much the whole of the next day at Paultons Park. The staff we encountered were helpful and pleasant too. It is in a quiet location and has lovely grounds which we explored after breakfast before checking out. I would recommend this place as a stop over if you are down to visit Paultons Park.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear oh440 Thank you for reviewing your recent stay with us, i am delighted you had an enjoyable stay and that you had a fun time at Peppa Pig World, a favourite with many of our guests. It would seem that you stayed in one of our standard rooms which can accommodate two adults and a child on an extra bed, we do also offer Deluxe and Superior Rooms which are located in the main house and have additional space, please ask about one of these should you be booking again next time you visit Peppa Pig World. Thank you again for your kind comments. Sincerely, Nathan Chart - General Manager

"rather relaxing"

4
madger189, Hereford, United Kingdom 01/04/2019

i went here on a weekend deal as I had never been to Southampton before.The hotel looked rather splendid on arival, despite being set in a science park, you would never know while your there. met by a somewhat querky receptionist we made our way to the room. the room was clean and tidy, the usual tea/coffee etc. it wasnt massive, however you could easily swing the cat around. greart big bed and tv and an ensuit bathroom (the shower was a little drippy) over all pretty good though. WE dined in the restraunt on the first evening and for breakfast. The evening meal was fabulous (mackeral pate, guinea fowl, lemon tart) It was well presented, good temp and very flavoursome, WELL DONE CHEF breakfast was as expected, the usual and good. I'll finish off with a big shout out to the staff in the restraunt, they were very diligant, hard working, happy, friendly, it realy was service with a smile, well done all Didnt realy look round the gardens, from the door (lol) though looked very pleasant and well kept overall a pleasant stay.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear madger189 Thank you for taking the time to review your recent stay with us here at Chilworth Manor. I am delighted you enjoyed your stay and your evening meal, I will ensure these comments are shared with Chef and our kitchen team. I also appreciate you recognising the restaurant team who work hard to ensure all our guests receive a warm and friendly welcome. We look forward to welcoming you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Great Hospitality"

5
User 29/03/2019

Chilworth Manor is an excellent place to stay. The hotel itself is a historic house in beautiful grounds. The local area of Chilworth is a great area to stay, within good distance of the main routes and motorways. The hotel is well kept and the rooms are clean and well maintained. The service all round is excellent the staff are the biggest asset to the hotel.The service is always with a smile and the hotel staff really can't do enough for you. They will go out of their way to make your stay enjoyable and comfortable. In particular I want to mention those that really went out of their way to serve me and look after me through out my stays at the hotel. Those are Dave, Jodie, Katie and Jack. They are all absolute stars and have made my stay really enjoyable, every time I have stayed at the hotel. I also want to mention the night staff who have made a really lovely cup of tea, very early in the mornings, when I had to leave early to catch my flight back. For anyone wanting to stay in Southampton Chilworth Manor is really a fantastic place to stay. I hope to return back very soon.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear mumtaz s Thank you so much for your 5-star review, I am delighted that you enjoyed your stay with us and I appreciate your kind comments about the property but also our team who work hard to ensure all our guests receive a warm welcome. We very much hope you will choose to stay with us again soon. Sincerely, Nathan Chart - General Manager

"All the gear ....no idea...children CANNOT use the pool"

1
User 28/03/2019

Were to start,this is in no way a family friendly hotel A. Just as I arrived i recieved an email to advice the spa pool was inoperative B. Only at check in adviced children couldnt use the pool - this was one of the reasons we booked C. Fire alarm went off at 6.45 - rooms are very noisy can hear your neighbours tv D. Key constantly broken resulting in a long walk (over several times) back to and fro, waiting in reception to have it fixed E. Breakfast is appauling- my son was promised 'pancakes by two separate staff only to be told 25minutes later he couldn't have them (he is 3), tea is like dishwater- just all round below standards F. Left room at 07.00 returned to room at 14.00 still hadnt been serviced whats is disappointing is this hotel has such high physical potential, the grounds are beautiful and the manor itself is grand, it lacks attention to detail from its services and i found the majority of staff had a 'not bothered' attitude. Probably conferences or business people wouldn't mind as there's ALOT of conferences on...but it tour a family or have children.. I would not recommend.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Followingtheworld9 I am saddened to read your review this morning which makes no mention of our conversation yesterday. We are working hard to reopen the spa pool which is indeed currently out of action due to a maintenance issue beyond our control, I am pleased that the team were able to notify you of this prior to your arrival at the hotel. The Club at Chilworth Manor is a private, adults only members club to which hotel residents have complimentary access. Children are welcome to use the swimming pool on weekends and bank holidays between 3pm and 5.30pm. These child swim times are displayed on our website and within Important Information on the Booking.com site through whom you booked on this occasion. The information should also be detailed within all Booking.com reservation confirmations. I am sorry that you were not aware of this and that you were disappointed upon arrival. As you acknowledged when we met yesterday, the activation of the fire alarm at any time, whilst regrettable, is not the fault of the hotel and we are duty bound to commence an evacuation whilst the cause of the alarm is investigated to ensure the safety of our guests and staff. I am pleased that on this occasion it was possible to silence the alarm swiftly and permit guests to return to the hotel within a matter of minutes. It is indeed unusual for keys to require resetting as often as you experienced, we advise guests to keep key cards away from mobile phones, credit cards and other electronic devices but will also be checking the lock to your room to ensure there are no faults. Having spoken with Chef since our meeting we are investigating the options for the introduction of pancakes when next updating our breakfast menu. I am sorry that the tea was not to your liking. Our housekeeping team work through all rooms during the course of the day, I'm sorry that your expectation was for your room to have been cleaned earlier than was completed, I believe when attempting to service your room later you advised our housekeeping team that this was not required. We welcome many families to Chilworth Manor and I'm sorry that you felt the hotel not to be family friendly. I am delighted that you chose to accept my gesture to host a return stay for yourself and your son so that we may have the opportunity of delivering our usual level of exceptional service to restore your faith. I look forward to hearing from you to arrange this stay. Sincerely, Nathan Chart - General Manager

"Spa Day at Chilworth Manor"

1
Issey2, Salisbury, United Kingdom 27/03/2019

This Spa Day was bought as a Christmas present and boy what a disappointment it was. The voucher included pool, jacuzzi, towel, dressing gown, slippers and a glass of Prosecco. On arrival asked to fill in a form, then had to collect out bundle (like a prisoner) there were NO SLIPPERS, and then welcomed (not really) and a conducted tour, which showed us the changing room door and the stairs to the treatment rooms. When we asked about the Prosecco it would be given to us after our treatment.. as we were having consecutive treatments it would have meant drinking on our own. Unable to use pool for first hour as there were aqua aerobics going on, so we had the sauna and steam room. The Club had phoned the lady who booked the evning before to say there was no jacuzzi but hey that was a bit late. The treatments were good but the lady didn't know anything about the drink. As we were leaving we again asked about the Prosecco which was brought to us and served in plastic glasses. This is in no way a Spa Day, no friendly welcome, no lockers as the members were using them. No slippers, no jacuzzi and no offer of a refund. Perhaps it should be called a No Spa Day Very very dissapointed ... one star for the treatments .. none for anything else

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Issey2 I am sorry that you were disappointed with your Spa Day at The Club at Chilworth Manor, please do contact our Club Manager Jaime by email to leisure1@chilworth-manor.co.uk if you wish to discuss any aspect of your experience with him directly. I am pleased you enjoyed your treatment and do hope you may consider returning to The Club in the future. Sincerely, Nathan Chart - General Manager

"Very nice place"

5
User 24/03/2019

Had spent several nights with my wife for Christmas dinners/parties or simply for the facilities available in their sport's club. Nice staff, very decent restaurant and cosy rooms. Absolutely worth every penny spent there

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Camper725882 Thank you so much for your 5-star review, I am delighted that you enjoyed your most recent stay with us. I appreciate you highlighting the team in particular who work hard to ensure all our guests receive a warm welcome. We are already looking forward to your next stay. Sincerely, Nathan Chart - General Manager

"Wasn't told the Spa Pool had broken"

3
User 23/03/2019

Took the wife here for a romantic break at the weekend 23-24 March. Was really looking forward to jumping in the spa pool only to find it had broken and wasn't going to be fixed until the next week. I wasn't told about this when I booked the hotel. Had I had known about this I wouldn't have booked it at all. Other guests were told the spa pool was being fixed immediately. I know it's not the hotel's fault. The hotel is great. Bloody great actually. But the spa pool bath was going to be the highlight of our stay. Very disappointed I'm afraid. But will definitely return again to the hotel.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear The_Curry_Nut Thank you for reviewing your recent stay. I am pleased to see that you enjoyed your stay but am sorry for the disappointment caused by the breakdown of our spa pool. I share your frustration and disappointment and I'm sorry for any inconvenience caused. We are working hard to get this facility back up and running as soon as possible. I do hope you will choose to stay with us again in the future. Sincerely, Nathan Chart - General Manager

"Spa at the Chilworth Manor"

2
User 15/03/2019

My friend and I had a spa deal. On entering the building I was impressed with the layout, reception and tables set out with bathrobes and questionnaires. We wasted about 10 minutes at reception as the receptionist wanted the email we had received but there was no signal in the end she offered to just take the codes. After filling in the questionnaire the same receptionist said she would give us a tour, her tour was through the door this is the ladies and the spa area is upstairs to the right!!!! We used the gym before our treatments and had a good work out, the equipment seemed old but was good. We both said how brilliant our massages were both had different staff as we had the treatments at the same time. We were hungry by this point so asked the receptionist downstairs what we do for dinner, she said as we hadn't ordered we had to go to the main hotel. My friend and I were very disappointed at this as when we arrived the same receptionist hadn't mentioned food and that the kitchen only accepted orders up to 10am. So after the spa we had to get changed and go to the hotel. Being a vegan there was only one sandwich I could have and I had this with chips which were hardly cooked and cold. The sandwich was tasty though, we weren't given cutlery or offered sauces. The prosecco we were served (part of the deal) was flat and we had to wait 20 minutes and ask twice to change it. We headed back to the spa and put our wet swim wear back on and relaxed. If you can call the few chairs and lounges squeezed in relaxing!!! The pool is a good size but this leaves no room for loungers. The jacuzzi worked when it wanted to, the steam room had wear to it and the sauna had splinters(very dangerous) This deal was worth it just for the massage, but the receptionist ruined our experience and needs some lessons in customer services. Best Western need to invest in upgrading facilities and training staff.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear KGMG2013 , Please accept my sincere apologies for the issues you encountered during your recent spa day with us. Whilst I am glad to see you enjoyed your treatments & the gym I apologise for the shortcomings you experienced in other areas though I am happy to say we are awaiting delivery of our brand new gym kit over the coming months. I will ensure all of your comments regarding the facilities & the lunch experience is passed on to the relevant managers for their immediate review. I do hope this will not put you off returning to Chilworth Manor in the future. Kind Regards Joe Lythe Operations Manager

"Very enjoyable stay"

4
Trip25740310903, Bournemouth, United Kingdom 15/03/2019

i booked my trip with the hotel as a birthday present for my husband. The hotel is gorgeous and in really nice setting. We received a very warm welcome into the hotel by a fantastic reception. Very quick and efficient quick in. I upgraded the room and was really pleased with my selection. We used the leisure facilities which were good, we were a little disappointing to find the kids were restricted in the time they could use the pool. In the evening we used the main restaurant for evening.The staff in the restaurant were very welcoming and worked very hard to make sure all attention to detail was taken care off. The food was fantastic and good value for money. Overall a very good stay at an lovely hotel where the staff are fantastic.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Trip25740310903, Thank you for your review , I'm pleased to see you enjoyed your stay with us and i will ensure your kind words are passed on to the team. I do hope we can welcome you back to Chilworth Manor in the future. Kind Regards Joe Lythe Operations Manager

"Excellent stay and well looked after"

5
213254, Kent, United Kingdom 11/03/2019

A three-day weekend stay. Hotel decoration well-maintained throughout, rooms spacious, well furnished and spotless bathroom. Restaurant food (even on a special menu) was excellent and above expectations. Have to add that the bar staff, restaurant staff were superb; nothing was too much trouble for them and everything down with a smile-- a big thank you to all. Just a one thing to think about--Large weddings and functions. Music can go on into the early hours. Check before booking and insist on a room well-away from the function area. We escaped it by sheer luck!

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear 213254, Thank you for your 5* star review. I'm delighted to see that you enjoyed your weekend stay with us and your kind words about our staff. I do hope we can welcome you back to Chilworth Manor Hotel in the future. Yours Sincerely Joe Lythe Operations Manager

"Nice hotel"

4
User 11/03/2019

Nice hotel in a great location for visitors to Southampton. Friendly staff. Pricey, but look for discounts as we did. Compares well with other hotels we have stayed in in the area like the Hilton and Premier Inn. Did not use spa or gym, looked small but nice.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Magannon, Thank you for your 4* review , I am glad to see you enjoyed your stay & I hope we can welcome you back to Chilworth Manor in the future. Yours Sincerely Joe Lythe Operations Manager

"Very pleasant, good food, good quality at a price."

4
geoffreykenward, Kent, United Kingdom 11/03/2019

Rooms were spacious and clean. Linen of good quality, our be had an uncomfortable spring n one side, otherwise good size and comfy, good shower, tea and coffee making in room. Slow lift walking quicker. Avoid rooms facing function suite at weekends. Noisy weddings until 1.am. Spa is good but you need to walk 200 yds or so outside. No gowns for spa use in rooms. Locker system for you clothing. Excellent steam room. Good size pool. Well maintained sauna and hot tub. Drinking water at pool side would be useful! Generally the hotel is n good order, guest toilets were clean and well maintained. Breakfast is excellent, dinner offered a good choice and we all 10 of us were pleased. he service was good. Drinks are on the dear side as you would expect. We did not tour the grounds due to inclement weather but they look splendid. Plenty of convenient parking.

JoeL4436, Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear geoffreykenward, Thank you for your 4* review and for your kind words regarding your stay i will ensure this is passed on to the team. I am sorry to see that the noise of one of our events disturbed you but i am glad to see you still enjoyed your stay . I do hope we can welcome you back to Chilworth Manor Hotel in the future. Kind Regards Joe Lythe

"Look forward to coming back!"

5
User 05/03/2019

Came to get away from busy day life for the weekend and was very impressed. There's a lovely beautiful long entrance with plenty of wildlife and trees on either side. The manor itself is quite stunning and it looks beautiful in the sunshine as did the whole grounds which are clearly very well maintained. Check in was very very pleasant and our ground floor room ticked all the boxes. Nice double bed, ensuite bathroom and adequate toiletries and tea/coffee making facilities. We chose against eating here for dinner as there were no real vegetarian/vegan options available on the menu and the prices were very steep, and we were recommended by Dave on reception to eat at the Chilworth Arms as he said that they had an excellent vegan menu. He was not wrong! The Club has a good sized pool and gym and there is plenty of equipment up there to use. Sadly, not all of the gym equipment was working, several of the little TV screens on the treadmills and bikes were either not working or in black and white. A major revamp is needed! Breakfast in the morning was an all you can eat buffet style breakfast, which was a nice challenge for us after a pre-breakfast workout. We took a walk around the conservation grounds after getting a map from reception and it really is stunning. I cannot imagine how pretty it will look in spring/summer when everything has blossomed. All of the staff throughout our stay were extremely happy to help and were always on hand to answer any questions we had. There was always a smile on their faces and it was commendable that the same people who were working at 10pm at night were serving us our breakfast the following morning. The real stars were the restaurant managern(sadly did not catch his name) who was ever so welcoming and friendly and Dave on reception. His customer service was superb and would not look out of place in a 5 star London hotel. I'm amazed he hasn't been snapped up for a management job, a real credit to the hotel. We cannot wait to return. Thank you Chilworth Manor!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear mattode811 Thank you for your wonderful review, I am delighted that you enjoyed your stay with us and appreciate you taking the time to share your experience. One point you will will, I'm sure, be pleased to hear regarding the gym equipment in The Club, we have recently confirmed a substantial order to replace all of the gym kit within the Club and we anticipate this being in position by the Summer, something we are all very excited about. We look forward to your next stay and hope you won't leave it too long. Sincerely, Nathan Chart - General Manager

"Fishing weekend on the Test near Romsey"

5
seb1954, Jersey, United Kingdom 05/03/2019

I travelled with a group of friends for a fishing weekend. We had arrived from Jersey early in the morning and arrived at the hotel much later in the day after a great days fishing. Finding Chilworth Manor was easy it is well signposted and there are good directions on its web site. Driving into the manors grounds is impressive the building is surrounded by beautiful gardens. There is ample car parking space with plenty of close to the building parking for disabled drivers. The Manor House is impressive and welcoming as you enter. The reception staff could not have been nicer a very warm welcome on what had been a very cold,wet and windy day's fishing. The main lounge and bar area are impressive and comfortable, the fire was most welcome. My room was very comfortable well appointed and of good size the bed was lovely. We chose to eat in the hotel all of our group and some guests, we were not disappointed. A well presented and tasty Caesar salad followed by Roast Guinea Fowl did the job for me and the wine selection was good. After dinner we sat by the fire and talked fishing till late very. This was a comfortable experience with very attentive staff looking after us. It was then off to what proved to be a very comfortable nights sleep. In the morning it was off for breakfast - brilliant a wide choice of cereals, fruits, breads and a great cooked breakfast from the buffet. Check out was easy and friendly, we will be back thanks to everyone at the Chilworth Manor you helped make our fishing weekend extra special. I forgot to mention the prices are good if you book early, there's lots to do at the Manor and Romsey, Southampton are close by.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear seb1954 Thank you for reviewing your recent stay with us, I am so pleased that you enjoyed your stay and do hope you will choose to stay with us again in the future, perhaps for your next fishing trip. We look forward to welcoming you back very soon. Sincerely, Nathan Chart - General Manager

"First class customer service"

5
User 01/03/2019

My review is mostly to say how amazing the customer service was. Dave on reception couldn't have been more helpful. He was extremely welcoming, sorting out dinner, planning me a running route and helping find my lost luggage. The f&b manager (sorry I didn't note her name) was also incredibly helpful with my dietary requirements and generally being ace. The staff at the club were also very helpful (mostly for putting me onto Dave for running advice). Lovely place to stay. Food was perfect. Room was good. Looking forward to a return visit for a longer run and all my luggage!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear nobikini Thank you so much for your wonderful 5-star review, I am delighted that you enjoyed your stay with us. I am particularly grateful to you for highlighting the team and Dave who is one of our stars on Reception, I know he will take great satisfaction and motivation from your feedback. We very much look forward to welcoming you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Short Break"

5
delbarnes2016, Crawley, United Kingdom 25/02/2019

Beautiful Hotel in extensive grounds, myself and my wife stayed here for two nights 23-24 February, we had an executive double room (no. 28), very comfortable, clean etc, buffet breakfast was good with plenty of choice, helpful staff, especially on reception, we made use of the pool and spa facilities and we would definitely again

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear delbarnes2016 Thank you so much for your 5-star review, I am delighted that you enjoyed your short break with us here at Chilworth Manor and that you were able to make full use of the facilities during your stay. I am particularly grateful to you for highlighting the team who work hard to ensure all our guests receive a warm welcome. We look forward to welcoming you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Fabulous overnight stay in great location with helpful/friendly staff"

5
Jules286903, Fareham, United Kingdom 24/02/2019

Stayed here overnight as a surprise for my husbands birthday. Manor is in a lovely setting and we watched a Roe Deer out of our bedroom window this morning. We asked for a quiet room as there was a wedding on and that's exactly what we got (room 307) - nice big comfy bed (2 singles connected together). Wall heater in the room so we could take the chill off in the evening. Nice hot/powerful shower with toiletries and fluffy towels provided. Tea/coffee/hot chocolate and biscuits in the rooms. Enjoyed a swim and jacuzzi and had it to ourselves - towels were provided. Had reserved table for evening meal which was a good idea as it was busy but still received warm welcome and excellent service and the meals were served promptly and were tasty and hot. I had fish and chips which were delicious but gave half to my husband as too much for me. Was grateful to the manager for checking with me about my garlic allergy too. The banoffee fondant with banana ice cream was to die for. Had a great sleep in nice quiet room in the comfy bed. Great idea to have a later check out at the weekends although we didn't take advantage of it. Breakfast was plentiful with lots of choice - cereals, toast, fresh fruit, yoghurt plus eggs, bacon, sausage, hash browns, mushrooms, beans etc. plus fruit juices and tea/coffee. Easy to check out and no issues with the bill. Staff were all welcoming, friendly and helpful. Well done to all and thank you

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Jules286903 Thank you so much for taking the time to review your recent stay with us here at Best Western Chilworth Manor. I am delighted to see how much you enjoyed your time with us, in particular your meal in the restaurant, time in the Club and breakfast. I am particularly grateful to you for highlighting the team who work hard to ensure that all our guests receive a warm and friendly welcome. I am pleased to note that your specific requests with regards to your room location and dietary requirements had been noted by the team and contributed towards your relaxing break. Many happy returns to your husband, we very much hope to welcome you both back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Spa Day with a disappointing twist!"

2
User 20/02/2019

I booked this as a birthday present for my friend from Groupon! It was advertised as a Spa Day with lunch and a treatment each! At £110 I didn't think it was that cheap! On arrival the drink machine was broken, but there was a kettle to make tea! We couldn't access the relaxation area until after 10.30 due to aqua aerobics and when we could, the older generation moaned that the sun loungers were too long and tripped them up! The (relaxing) pool was like sunbathing around your local swimming pool with scenic views of the car park! But the lunch was the most disappointing of all! A cold pre-packed meal of a few bits of chicken with lettuce and noodles! No drinks offered, but there was a vending machine if you wanted a soft drink! However, the massage was amazing! We left after treatments! I would recommend this venue for a treatment but don't be fooled by the title of spa day, because that it is not!

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Lucycooley I am sorry to see that your recent visit to The Club at Chilworth fell short of expectation and that you were disappointed. Our bento box lunches are generally very well received and I'm disappointed that your experience fell short of this standard. I will raise all of the points you have highlighted with our Club and Kitchen team, should you wish to discuss your experience with me personally please do contact me directly by email to gm@chilworth-manor.co.uk. I'm pleased to see that you enjoyed your treatments and do hope you may consider returning in the future so we may have the opportunity of restoring your faith. Sincerely, Nathan Chart, General Manager

"Valentine's stay for anniversary "

4
CutieCouple, Exmouth, United Kingdom 19/02/2019

Had a nice stay at Chilworth Manor to celebrate our 10th anniversary as we stayed at this hotel on our wedding night. We are on an all inclusive deal with meals which was a new thing for us but it worked out well. The food menu was smaller than the usual menu due to our deal but the food was very nice and a good choice. The stay was very comfortable and the room, was nice. The TV though only had a handful of channels and we were located in the far wing of the hotels extension so there was free WiFi but it was a very poor reception. The staff were very nice and friendly but we're rushed to finish our meal. On the first night and my husbands plate was remove while he was still eating, which was a bit odd. There us plenty of parking which is good and the hotels location is ideal to do some exploring if the local area and to get to do shopping in Southampton. The room was clean but a few cobwebs in places. There was lovely hot water all the time and the shower worked well. TV is HD but not enough channels Bed was very comfortable and the pillows were very nice. All in all a nice hotel, a few improvements needed here and there but a nice stay.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear CutiCouple Thank you for reviewing your recent stay with us, I am delighted that you enjoyed your stay but am sorry to see that one or two occurrences impacted upon your overall satisfaction. I will ensure your feedback is taken on board and shared with the team and we will look forward to delivering a 5-star experience on your next stay. Sincerely, Nathan Chart - General Manager

"Great value, very comfortable"

4
ChocolateTaut, Ascot, United Kingdom 18/02/2019

We visited for a belated birthday / valentines treat - the perfect location for exploring Hampshire. There are some lovely features to the building - including the impressive bar and lounge area. The bedrooms lack some character but are modern, well equipped and comfortable, We really enjoyed the pool, sauna, steam room and jacuzzi which is a very short walk from the main building, as explained to us on our arrival. It was nice to dress up and enjoy drinks and dinner in the grand setting that the bar and restaurant offered. A bit odd to see one guest at the bar in her slippers (!!) but obviously not the hotel's fault. One minor issue with billing - our deal included a two course dinner but the restaurant staff led us to believe we had 3 courses included, meaning we ended up paying extra for dessert but no biggie. Lovely buffet breakfast the next morning and we enjoyed an amble round the grounds before departure.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear ChocolateTaut Thank you for reviewing your recent stay with us, I am delighted to read that you enjoyed your stay and to see that you were able to make use of the leisure facilities. Do consider upgrading to one of our premium rooms within the Manor for your next stay, these have a very different feel to our standard rooms and would, I'm sure, exceed your expectations. I am sorry to see there was some confusion with regards to your dinner allocation, thank you for your understanding with regards to this. We look forward to welcoming you back to Chilworth Manor in the future. Sincerely, Nathan Chart - General Manager

"Belated valentines "

5
tinalT4267WB, Hampshire, United Kingdom 17/02/2019

Stayed her for a night. On arrival the view of the hotel as you drive up the scenic driveway was beautiful and Lots of parking on arrival. Check in was quick staff member for arrival and departure both very polite, smiley and answered all questions to our satisfaction. Room was very clean and tidy, bed was comfy,shower was great as were the reception bar area,restaurant (buffet breakfast very nice)and the terrace gardens which we sat and had drinks on. Very tranquil environment considering was a birthday celebration happening in the facility. Will be returning to use leisure facilities and would highly recommend.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear tinal... Thank you for your 5-star review, I am so pleased to read about your wonderful stay with us and I am particularly grateful for your kind comments about the team. We look forward to welcoming you back in the future. Sincerely, Nathan Chart - General Manager

"Birthday stay "

5
Shannylou1, Sandown, United Kingdom 17/02/2019

My partner booked us here for my birthday. The hotel is beautiful inside & out, the staff were helpful, friendly & polite. We had dinner in the restaurant in the evening which was good, I had the Cajun burger and my partner had the rump steak. We also enjoyed using the swimming pool. The pool is not located in the hotel but is only a 2 minute walk away. Room 12 was our room which was lovely inside. The only problem was we found it a bit small but it had a nice view of the front gardens. Breakfast was lovely and tasty, we enjoyed the buffet style breakfast as you can help yourself to whatever you want. Also I would just like to thank you too all the staff for my birthday card that was left in the room, I think this was a lovely gesture. I would love to come back here and stay again soon. Anyone who is thinking of booking I would highly recommend.

Chilworth_GM, General Manager at Best Western Chilworth Manor Hotel, responded to this review
Dear Shannylou1 Thank you for your 5-star review, I am delighted that you enjoyed your stay including your evening meal and time spent in The Club. A very belated happy birthday, we look forward to welcoming you back to Chilworth Manor soon. Sincerely, Nathan Chart - General Manager

"Chilling out at Chilworth"

4
ROYLES, London, United Kingdom 13/02/2019

Very impressive drive up to large mansion. So far so good! Will look divine when all the rhodedendrums are in flower. Very friendly laid back staff. Our room was a bit pokey ( deluxe ...) but they were very happy to change it to a larger one with lovely view. Great walks in grounds. Swimming pool, spa etc 3 minute walk, but well worth it. Food good, except my husbands plaice on the