Best Western Chilworth Manor Hotel

I went in with high hopes for this hotel but it just didn't deliver. Check in was disrupted by a false fire alarm (there ended up being two during my stay), which wasn't the start I wanted. My room was a proper trek from reception, and that got old fast the time my key card stopped working and I had to walk all the way back down. The room itself was pretty average, no real comfort to speak of. The shower was poor, though on the plus side I did discover I'm a fan of Dove Body Wash. Walls were wafer thin so you can hear everyone moving around next door, which messes with your sleep, the double bed had such a pronounced ridge down the middle you'd need climbing boots to get across it. Dinner in the main restaurant was overpriced and disappointing. My pork was under seasoned, the cabbage was undercooked, and the service missed the mark too. The waitress kept calling me "love" but never actually checked back on the food, and I waited so long for my rhubarb choux to even get put through the system that I gave up and just wanted to head up to my room. After that I ate in the bar for the rest of the stay instead, it's more affordable. Had the "smash burger" there which wasn't really a smash burger, and the little portioning dishes (including a tiny ceramic coleslaw pot) made the whole meal feel a bit depressing rather than enjoyable. Some of the seats around the place are so low you basically need a boost to stop sinking into them. On top of everything, check in involved an awkward conversation about the business allowance my company had set up, where they wanted a card on file to cover any overage. That's not something I've run into at other hotels recently and it just felt officious rather than welcoming. Overall I had high hopes for this place and it just didn't live up to them.

I booked Chilworth Manor as a surprise for my wife, who had been unwell, and paid an additional £60 to upgrade from a standard room to a Deluxe room. I expected that £60 to provide some clear added value. Unfortunately, we struggled to identify what we had actually paid extra for. There was no fridge, which would have been particularly useful for my wife's medication, no complimentary bottle of water and none of the additional touches I would normally associate with a Deluxe room. There wasn't even a room-service menu. The room was clean, but otherwise it felt like a basic hotel room and certainly nothing that struck us as a £60 upgrade. When we asked about room service, we were told that the hotel doesn't offer it. My wife pointed out that she had heard bar staff discussing room service, at which point the explanation became that they don't offer room service, but if guests order food they will take it to their room. That rather summed up our experience. Then there were the toiletries. At around 3pm we reported that the hand-soap dispenser was empty and it was subsequently refilled. Having had someone attend the room to refill it, we reasonably assumed the other dispensers would have been checked at the same time. Later, I got into the shower and discovered, mid-shower, that both the shampoo and shower gel were empty. I had to get out, dripping wet, and wait for reception to bring replacements. The two Dove pump bottles brought to us were both labelled "shampoo", despite one containing shower gel, so we then had to remember which bottle was which. At checkout I raised all of this and explained that I also couldn't see what value the £60 Deluxe upgrade had provided, so I requested a refund of the upgrade charge. This is where an irritating series of housekeeping mistakes became a customer-service issue. We were told that the housekeeper claimed she had refilled the hand soap, shampoo and shower gel at around 3pm. I said that simply wasn't correct because the shampoo and shower gel had been brought to us by reception at around 6pm. The receptionist who had personally brought those two bottles to our room was sitting right beside the receptionist dealing with our complaint. My wife asked her directly, and she confirmed that she had brought the two bottles to us at around 6pm and that both were labelled shampoo. Despite having a member of staff sitting there effectively confirming exactly what we were saying, housekeeping was telephoned again and apparently repeated that all the dispensers had been filled at 3pm. We were then simply told again that housekeeping said they had been filled, and our complaint was dismissed. The receptionist who had just confirmed our account said nothing further. This was the most frustrating aspect of the entire stay. Mistakes happen. An empty soap dispenser isn't something I would normally write a lengthy review about. But repeatedly being given explanations that contradicted either what we had personally experienced or what another member of staff had just confirmed left us feeling as though our perfectly reasonable concerns simply weren't being taken seriously. There were positives. The room was clean and our requested early check-in was accommodated. However, we also found areas of the grounds overgrown and neglected, which was disappointing given that the manor-house setting was one of the attractions of staying here. Taken individually, many of these things might seem relatively minor. Put together — a £60 "Deluxe" upgrade with no obvious added value, empty toiletries, two bottles both labelled shampoo, contradictory explanations about room service, and then contradictory accounts from staff when we complained — the whole experience became increasingly farcical. Fawlty Towers genuinely came to mind more than once. I have raised the matter directly with the hotel. I don't expect perfection, but I do expect a hotel to acknowledge when something has gone wrong and to treat its guests' concerns seriously rather than contradicting what happened when their own staff can confirm it.

Chilworth manor exceeded our expectations. It is a beautiful building and stunning grounds. All staff we encountered were incredibly friendly and helpful. We upgraded to an executive room to be in the main house and were glad we did. The room was great, a little on the smaller side, but perfect for the 2 of us as we were mainly using it as a base as were out seeing a show. We informed the hotel we were celebrating our wedding anniversary and they put a little extra touch in our room. Breakfast was great. All freshly cooked and a great variety. We finished our child free break using the spa facilities which were great. For the price we paid, we did not have a single complaint. Thank you for a lovely rare child free break. We would love to return.

Lovely stay last night again quiet comfortable sleep comfy beds fabulous breakfast thank you to all and Natalie

I had my wedding at Chilworth Manor, and I honestly couldn't have wished for a better place to celebrate such a special day. The location was perfect for us, especially as we had family flying in from abroad, being so close to the airport made things incredibly convenient for everyone. The food was absolutely amazing, and every single guest was happy, well-fed, and full by the end of the day. The whole process, from booking to planning and finally enjoying the day itself, was so smooth and straightforward. A huge part of that was thanks to the fantastic events team. They were always responsive, helpful, and happy to answer any questions or help with anything we needed, which made the whole experience completely stress-free. The room we stayed in was lovely, comfortable, and cosy, with a wonderfully big bed, perfect after such a busy and exciting day. The grounds are also beautiful and make for a lovely walk, especially on a sunny day. Overall, I'm so glad we chose Chilworth Manor for our wedding. It was the perfect setting for a truly special day, and I'll always remember not only how wonderful the day itself was, but also how easy and straightforward the whole process was from beginning to end. A huge thank you to the entire team for helping make our wedding so memorable.

Wedding Review We had the most incredible wedding at Chilworth Manor and genuinely could not have wished for a better venue or team. From the moment we started planning, Hannah, Emily, Liss, Ellie and the entire team went above and beyond to accommodate every request, making us feel that nothing was ever too much trouble. On the day itself, the hotel and gardens looked absolutely stunning, the terrace was perfect for our champagne reception and violinist, the food was delicious and the service was exceptional, with so many thoughtful little touches happening behind the scenes to make everything run seamlessly. Our guests repeatedly commented on how beautiful the venue was and how wonderfully they were looked after. The flexibility we were given with setting up beforehand, storing our dresses and wedding items, accommodating our large number of overnight guests, corkage arrangements and all our individual food and drink requests made such a difference. Even the following morning, the team arranged for around 70 of us to have breakfast together in the Lord Shelburne Suite, which was such a thoughtful gesture and gave us a wonderful final opportunity to sit together and reminisce about the previous day. Weddings are incredibly expensive, but afterwards my husband and I asked each other whether, knowing what we know now, we would spend the money and do it all again - and the answer was absolutely yes. We loved every minute, our guests loved it, and I am already wondering what event we can plan next so we can return! Thank you to everyone at Chilworth Manor for helping to make our wedding the happiest and most memorable day of our lives. Five stars, without hesitation.

Not good. Hotel room wasn't clean, think there had been a party the night before, confetti all over floor still, mouldy bathroom. Breakfast was average, had a 15£ pending deposit transaction which is still pending after a month, staff not interested, had to log a dispute with my credit card company. This was not a cheap stay, I won't be staying here again.

I had the very good fortune to be awarded a two night stay at a hotel of my choice, as part of the 'Rooms to Reward' scheme. This scheme rewards volunteers who give their time for charities. My charity is Hestia. My stay at Chilworth Manor Hotel was absolutely excellent in every way. Totally amazing. Upon my arrival, there was sparkling wine on ice, and chocolates left my bedroom, and a personal card from Angela and the team welcoming me. I was quite blown away by this unexpected greeting. I found all the staff very friendly and welcoming during my stay. The bed was so comfortable. Chilworth definitely has the feel of a five star hotel. .. I was so glad to have chosen Best Western, Chilworth Manor Hotel. I would not hesitate in recommending Chilworth Manor to anyone looking for peace and quiet. Guests also have access to the best hotel gym and spa I've ever seen. 🌟🌟🌟🌟🌟

Overall a very nice stay, we stayed for 3 nights in room 114 with our Dog in July, during the heatwave (ongoing heatwave) The parking is not near the room so we had bit of a trek with suitcases and bags. The hotel itself is a grand old Building, which we did have a bit of a wander around, but I'm sure there was so much more to see. The room was fine, but there is no Air Con, but there is a desk fan. We really could have done with a fridge to keep our drinks, chocolate biscuits cool. Bathroom had a few broken tiles, but that is not a huge problem, everything else worked, shower never had an issue with running out of hot water. Next to the bed there was some USB sockets, but they would not keep a USB plug in, so used a mains plug adapter. I like that they do their best to keep recyclables separate, just like at home. If you have time use the swimming pool, nice way to kill a hour or 2. Breakfast, was OK, just the sausages and bacon were not to our taste, we asked for poached Eggs, they were brought to our table after a few mins, cooked to perfection. Toaster is the normal conveyor type that manages to brown one side perfectly. Unlimited Buffet so you can start the day off with a belly full if you wish. Overall not bad value at about £140 per night inc Breakfast for 2, parking is free, lovely grounds. We would stay again.

We had a lovely stay overall and really appreciated the effort of the staff. Yesterday's team, including the lady manager, were very friendly and welcoming. Although there were a couple of small mistakes with our food orders, everyone was polite and it was clear they were doing their best. Unfortunately, our experience at breakfast today was disappointing. I simply asked if some of the milk from the breakfast buffet could be warmed up for cereal. Instead of a polite explanation, I was told from a distance that they "don't do that". Only after I asked why was I told it was because of "health and safety". I have a background in catering and hospitality, having completed a catering qualification, so I found this explanation confusing. The milk was already being served by the hotel as part of the breakfast buffet. From a food safety perspective, the key issue is ensuring that milk is stored and handled correctly. Simply warming the hotel's own milk for immediate consumption does not, by itself, make it unsafe. If this is the hotel's policy, I completely respect that, but it should be explained as a company policy rather than being presented as a health and safety issue. What made the situation even more confusing was that, after noticing I was unhappy with the response, the manager did warm the milk after all. If it genuinely wasn't allowed for health and safety reasons, I don't understand why it was eventually done only for me not to complaint. I would also like to mention that the fan provided in our room was very dusty. In my opinion, that is a more genuine health and hygiene concern, as guests are breathing in the dust while using it. Regular cleaning of items such as fans should be part of the room maintenance standards. Finally, considering the price we paid, we expected a much higher standard overall. We stayed at a Premier Inn the night before, and despite it being a more budget-friendly hotel, we found the overall standard, cleanliness and value for money to be noticeably better. Apart from these issues, we did enjoy parts of our stay, and I hope this feedback helps improve the customer experience in the future. A polite explanation from the start would have made all the difference.

Tired run down hot horrible hotel

We stayed at Chilworth Manor now few times family of four and of course our dog. What an amazing place. Beautiful building. Yes a bit hot in room but so is outside at this moment. All settings was working great for us and we enjoyed leisure club. Kids loved it. Just need to plan time for the visit it, as kids swim time only from 16.30 until 18.00 Morning walk with dog around conservation area was amazing, You have map in room. Also you just can ask reception team and they can print for you. All staff we come across absolutely amazing. Breakfast and dinner was great and all we were needed for our family. Thank you once again. We will see in August again.

The driveway into the hotel was really nice. There was plenty of parking . The check in with the two young ladies at reception was very poor , they did not explain where anything was , and couldn't seem to answer anything, fortunately Laura was there who intervened and sorted out the issue. She put us in room 209, the other members of staff should learn from Laura!! . The room was really nice , clean, modern and comfortable bed. We had breakfast which was to a very good standard. We recommend this hotel and would use again. But please train your reception staff!!!

We booked directly with Best Western and were upgraded to a suite ahead of our arrival. The suite was in the manor itself. We really liked the peaceful setting and it was the perfect calmness we were looking for ahead of our cruise to Norway. We did not know about the park and stay package or would have booked that. Dinner and breakfast were both included in our stay. We really liked the food and service. Looking forward to booking our next stay now and this time with parking!

Not great! Entrance and grounds lovely rooms very dated! We were in room 101 check in was poor no one explained where anything was pool breakfast etc! Serious fire safety issues with doors propped open everywhere including the fire exit at end of our corridor so guest from the function suit woke us all up in the early hours would not return.

We booked this as a special few days away for my husband's birthday. It was a special 2 night package, Executive room plus dinner on 1 night and breakfast both mornings. This instructions from the hotel said we needed to book the evening meal in advance, so on the 11th June I phone the number I was given to contact the hotel. It rang and rang and rang until I was cut off. I lost count how many times I tried that day. So I tried again on the 12th, same again, so I phoned the Best Western Booking line and the helpful lady there gave me another number to try. This time it rang and gave me options, eventually it said they were to busy to speak to me could I leave a message and someone would call me back, so I did. Their message also said I could email reception and they would get back to me.i did this twice, and I emailed the hotel via the chilworth manor hotel website. I heard nothing. On Saturday 13th I had still heard nothing from the hotel so I contacted the travel agent I had booked through. She contacted the supplier who emailed the hotel and got an instant response,unlike my attempts, and the evening meal was booked for the 15th June. Out of desperation I had also contacted the hotel on Saturday 13th by messenger, I eventually got a message back saying they would sort it on Monday, day after we had arrived at the hotel. We arrive early at the hotel, there was a receptionist there, she said we could check in early if we paid extra, so we decided to go out for a while. We got back around 6pm ish, surprise, surprise, no receptionist. Phones were ringing in the back office unanswered. More guests were arriving, but no one to check us in. In the end my husband went to the bar and asked to see the manager, but they didn't turn up to see us. Eventually a chap turned up to check us in, and told us that our restaurant booking for the 14th has been received, we said no it's tomorrow night the 15th. We went to our room and couldn't believe it, it was supposed to be an executive room, it looked very standard to me. When we looked out the window our view was the rubbish bins, to say we were not happy was an understatement. That is room 7 I called reception and he said he could upgrade us and move us to room 16. It's a bigger room but I still wouldn't say it's executive or superior, but it does overlook the gardens and car park at the front. On my husband's birthday we left the hotel just after having breakfast around 10am. We went out for the day and got back to the hotel around 4pm, but our room had not been service, bed not made, bins not emptied and wet towels still in the bathroom, so I called reception.i spoke to a chap who said can we put up with it because housekeeping had gone home. I said no not really we leave tomorrow, so I said let's compromise, can you send up some clean towels, he said I'll bring you some up well that was 1hour and 20 mins ago nothing has arrived This place is run by monkeys. It's a disgrace.whoever the manager is he needs retraining and so do his staff, they are running this place to suite themselves, not for guests. We've got another booking here in 10 days time, I'm going to try and change to to somewhere else

If you are looking for a lovely setting for an afternoon tea, you could not do any better than here, at The Chilworth Manor, the sandwiches were freshly made, cakes and scones were delicious, and lots of tea to drink, we would have no hesitation in coming back here to enjoy another one! They added to my birthday celebrates!!

From booking/ arranging with Ellie to the actual day everything was superb. Family meal to celebrate a special birthday - nothing was too much trouble. All meals pre ordered in advance, and all our party commented on the quality of both the food and service. Impressed that 10 steaks came out together all cooked to order, and all perfect. All other meals were equally as good. Having our own room at no extra cost also a huge plus, other venues wanted to charge. Shout out to Lisa who was looking after us on the day - very personable and service spot on. I would recommend The Chilworth Manor for an occasion the Team here were excellent, and great value. Thank you.

I surprised my partner, (who is a huge bridgerton lover), with an afternoon tea here with her family. The tea was no disappointment at all. First time here and my partner loved every part, as did I. The staff were all very helpful and friendly from the front desk to our hostess in the restaurant. Olena in the restaurant was friendly, accommodating and even came out with a birthday dessert for my partner which, even I was unaware of but a lovely part of the service. The afternoon tea was fantastic with a great selection on offer. The grounds to this hotel are also, like the inside, stunning with time period feels all around. Would recommend even if just for and afternoon tea

Very disappointing. Stayed there 2 years ago and it was fine . This time there was so much going on that it was almost impossible to park. The evening meal was very poor. Expensive but poor quality. £34 for a rib eye steak which was 90% gristle and fat and the chicken dish was ok, ice cream to share for dessert one glass of poor wine and an orange juice £89 in total. The room was very basic and in great need of refurbishment. Through an adjoining door there was noise until after 2.0am. Breakfast was ok but not like it used to be

Hotel is nice....but Spa Complex 1/5.

This was our first stay at this hotel. So relaxing & well attentive waiting staff at the restaurant & the bar. Our bedroom was overlooking the garden which was wonderful. There was only 1 issue for our bedroom not to get any daily biscuits for our tea/coffee facilities. Our bed was so comfortable. We had dinner on our first night but found wine quite expensive especially for a glass of rose !! I used the leisure club for my daily swim which was so good & handy. Will come back again in the future. Easy reach to the New Forest & Southampton. Highly recommended to stay at this hotel.

Booked this hotel as the hotel and grounds looked good. Didn't get a hello on checking in. Seeing how much our room cost it was very basic. The complimentary drinks were lacking. Only one packet of biscuits, one hot chocolate sachet and two of tea and coffee. Drinks and food were expensive but nice. Ate in the bar one evening but was very chaotic and noisy. The barmaid was complaining about how many hours she'd worked and kept throwing away bottles as loud as possible. Breakfast was good and self service but we felt like we were in the way of the staff who were setting the tables up for later and moving tables around. The grounds weren't being looked after and sadly overgrown. Felt like this hotel was happy to cater for the customers staying over as a base for their cruise. Have paid less for other hotels and got better value. Customer service here could be improved. The only person who said hello was the cleaner.

I am a frequent visitor to this hotel. My husband fishes on the Test and is convenient for this. Spa included nice facilities. We got a deal on the Best Western site. I recommend signing up to Best Western as they let you know deals and also you collect loyalty points which you can redeem for money off. Tip stay in the main hotel. Only downside the plates are now smaller for breakfast. Big car park.

Set in lovely gardens , just like a stately home , parking and check in straight forward and easy . The entrance and bar was delightful with grand staircases leading up to the rooms . The rooms I'm afraid were a little tired and drab ,, in need of decoration. and repair . And some brighter coloured curtains /bedding needed , to give the rooms a little warmth . But the cleanliness of the room and bathroom were very clean . Bed really comfy too .The restaurant and bar were great as was the menu .All The staff were so friendly and very helpful and nothing too much trouble . This was our third visit as we particularly love the spa and swimming pool which is a one min walk down a leafy lane . The walks around the grounds were fab too . This hotel is lovely for a chilled relaxing break and places to visit not too far away either . Also great for a stop over and parking car when taking a cruise ship holiday .

Lovely hotel and stayed last year, pool also very nice. Breakfast is buffet and lots of choice The only thing that has put me off using BW again is their data breach, all my info was stolen inc the hotel & dates I was staying.

Lovely overnight stay at this hotel. Seems very grand in beautiful grounds but didn't cost much more than a large hotel chain...yet offers a really good swimming pool. Popular with couples doing an over night stay before embarking on a cruise from nearby Southampton. Bar food is good and reasonable. We didn't eat in the restaurant. Despite a large wedding party going on, we didn't have to wait ages for our food and found a quiet lounge away from the crowd. Breakfast WAS a bit chaotic due to said party. I suggested "staggered breakfast times" in future, when this is happening. Reception staff were professional, friendly and polite. We asked for a quiet room and it was a long walk from reception but there was a back door so we could access our car from there. All in all a good stay and we will definitely go back

Spent 1 night with partner at the manor. Pleasantly surprised with expectations surpassed in that this was a budget price and delivered way more. Excellent breakfast. Comfortable clean room. Stunning grounds. Impressive hotel. Dog welcomed with treat bag. Ate at chilsworth arms very good.

Lovely hotel staff were lovely. Breakfast was beautiful only issue was the bathroom was freezing cold and didn't really sleep due to the fact the bed was extremely uncomfortable felt like I was sleeping on springs all night

I stayed here for a family wedding. The whole experience was fantastic. Cannot fault it at all.. The room was comfortable, the food and service in the restaurant was brilliant. On the day of the wedding it was easy to find both the venue of the ceremony and the Coach House for the reception. The staff were so efficient they were hardly seen. The whole experience was wonderful,

Twin Room is small as is bathroom.Beds are narrow cobwebs on ceiling.Breakfast is good as is Dinner.Slight noise from motorway Attractive grounds,well converted from original manor house.Needs a bit of TLC in bedrooms.

Great place , staff very welcoming, room was spotless. Swimming pool and spa was very quiet for most of our stay , hotel food was excellent, breakfast was delicious . Will definitely be booking again

I stayed in the Chilworth manor hotel of Christmas 2025 and absolutely loved it, so had to come back! I came back for many reasons including the service, the facilities and the beautiful grounds, but one main reason being how wonderful the staff were. They made me feel at ease, relaxed and very happy. I would like to mention Olena for her excellent service and wonderful charisma! I will be back again in a few weeks and can't wait to have a cold refreshing pint in the lobby :))

No heating in the bathroom , black mould in places, extractor fan not working .Stains in the toilet .Bath gel container empty. Very underwhelming overall .

Another relaxing break at one of our favourite hotels, near Southampton. As ever, the staff were welcoming and friendly, the room very clean, quiet and well-appointed - we slept so well - and the food delicious. Typically good for Best Western. In particular I thought the breakfast superb; a choice of super-healthy, trad cooked English - or both :) It's a lovely old building, set in very pretty grounds. Especially enjoyable outside when the weather's better - we've spent summer afternoons on the terrace with wine and books. We love the impressive bar area too, and chilled out here with bar snacks. The real fire wasn't in use though. And its location makes it ideal as a base for visiting local attractions, Southampton shopping, the amazing Mottisfont House and gardens, etc. Parking is excellent right in front of the main entrance, and the nearby excellent pool/jaccuzi/sauna building, included in the room rate, is only 2mins level stroll away. We always enjoy a swim and jaccuzi here. So, thanks as ever to the lovely team here, and we look forward to staying here again later this year. The pretty drive up to the hotel is just off the main road. As you turn off the road, look out for the Best Western sign on your immediate right. Enjoy!

Chilworth Manor is a beautiful Edwardian building set in stunning surroundings, with gorgeous views that really make the stay feel special. The historic character of the manor has been beautifully preserved, while the rooms themselves have a modern, comfortable feel that blends old and new very well. Our original room was lovely, however the mattress was unfortunately broken. That said, the way the staff handled the situation was outstanding. They acted swiftly and professionally, and we were upgraded to an executive suite, which was absolutely amazing and far exceeded our expectations. Breakfast was another highlight. The buffet breakfast was hot, well-presented, and enjoyed in an aesthetically pleasing atmosphere, making for a relaxed and enjoyable start to the day. Overall, this is a charming hotel with excellent customer service, beautiful views, and a thoughtful balance between historic elegance and modern comfort. We would happily return. If we did not have the issues with the mattress I would have given 5stars

All staff were very helpful and friendly. The check in and check out process was quick and stress free. We stayed for the festive break and could not fault a thing. The hotel was beautifully decorated. The food was out of this world, a huge variety and excellent quality. The service was spot on. We could not fault anything about our stay. Would highly recommend. Fantastic value for money too.

Had a lovely new years at Chilworth as it brought back memories as we had our wedding here years ago. A pleasant evening with good entertainment and excellent food to bring in the new year. The place has character and soul not a modern box and excellent catering. It strikes a great balance between cost and quality.

This a beautiful building, but due to its age, no lifts could be installed and this was a shame. access to swimming pool excellent. Bedroom was on 2 floors joined by spiral staircase. we had no prior warning and are both elderly with poor mobilty.Staff were all friendly and helpful. Cooked breakfast items were not hot, depsite being on a hot plate. You do need a car if staying here, or dependant on a taxi service. the hotl itself was kept very clean. there were good walks in the grounds of the hotel

We have stayed here a few times before departing on our cruises and this visit, like previous, was excellent. Both nights we dined in the restaurant, again delicious food and great service. The king size bed was extremely comfortable so slept really soundly.

Came for cream tea , shocking sandwiches were dry , had to go get coffee from bar as no waitress about , just put the plate of food down didn't tell us what was on the plate ,felt really awkward like we shouldn't be there , the sandwiches were anaemic

Olena from the restaurant was amazing. Very accomodating, hardworking, friendly, flexible and very supportive. Definately deserving of her position. Overall experience of the hotel was good. Sauna room wasnt working - but hotel was fair in compensation due to non communication of this prior to booking birthday package. Room was clean - inc. toilet.

Our experience at chillworth manor hotel in the restaurant to be very professional and pleasant especially the restaurant manager Olena who was very interested in us , very kind and customer focused, having a very nice meal nothing was too much trouble for her and we felt very welcome and we were well looked after ,we would recommend the restaurant ta any one .

Paid extra for 'executive room' which was very disappointing. Very small & cramped no mirror over dressing table no plug near mirror by door so impossible to do hair, no plug for kettle by tea tray. Standard bed. Overlooking bin store & people emptying stuff very late at night. Lamps &skirting boards covered in dust. Wardrobe stuffed full with ironing board spare bedding & bath robes so no room to hang anything. If this was executive what is ' standard like!'

Isobella was incredible. She greeted us with a very warm welcome. Isobella is professional, proficient and has a very high gold standard of customer service. Best Western, Chilworth Manor Hotel. The hotel is very well presented with a pleasant decor. Wonderful landscaped grounds for peaceful walks, wellness sauna, steam room, swimming pool. High quality fine dining. Acetically pleasing ambient rooms. Free parking. High quality freshly cooked hot breakfast. Sauteed mushrooms, grilled tomatoes, range of eggs. Sumptuous Vegetarian tasty hash brows and meat options including bacon, sausage and continental fresh fruit breakfast with a variety of cereals, breads, jams, yougarts and fresh succulent pastries. Fresh roasted coffee, hot chocolate, wide range of teas and juices. Tasty, fresh and very high standard food. Friendly, professional and welcoming breakfast service team. Isobella is a true asset to the hotel as she is truly wonderful and has a genuinely lovely nature.

We stayed here on our way to Southampton, and the check-in was ok as was the room and food. One of my first considerations was fire safety and how to escape in the event of a fire, and several fire doors needed attention to make sure that they closed effectively to prevent fire and smoke spread. The other concern was how noisy the room was, which appeared to be a large fan or a/c outside our room - we had hoped that this would stop, but it kept going all night and did disturb our sleep. When I mentioned this in the morning, when I checked out, I was informed that it was probably the kitchen fan that staff had probably forgotten to turn off, so I wonder if the hotel does any night safety checks?

Stayed at this hotel for one night pre cruise,on arrival the receptionist was polite and friendly.we had requested a room on the ground floor but when we arrived they had allocated us one on the first floor,so we were put in a disabled room that was fine apart from the sink in the bathroom being very low.the breakfast was good and so was the service,we would stay again next time in Southampton.

Olena was lovely and made us feel very welcome and relaxed during our afternoon tea. She was doing so many other jobs too. Five stars for Olena. * * * * *

I stayed in this historic hotel in Chilworth. The building is beautiful, and the rooms and public areas have real character. History around you, and the green setting adds a calm touch. The stay was cold. The heating felt almost symbolic. The room was not cleaned during the day. Maybe I needed to ask for it, I am not sure. The service in general was good and friendly. The bar in the main salon was ok. Nice place to sit for a drink. The hotel is a bit confusing to move around. Not a big problem, but the gym is outside, about 100 meters from the main building. Doing that at 6am in zero Celsius felt like a fitness test before the fitness. Overall, a pleasant stay with charm and character, but be ready for some cold moments.

Room was good size. It's a little outdated and cleanliness is not great. Bathroom wasn't clean. Hotel could do with a upgrade. Overall its outdated location is good with lots of parking but we struggled maybe because there was a party going on. I wouldn't stay here again. Breakfast was a good selection unfortunately a little slow in topping up the buffet. Spa was not clean unfortunately. Steam room and sauna could do with a good clean.

We stayed 14 11 25 as we were going to Bournemouth the following day. Main reception and entrance leads into a lovely building but as you go further out to the wings you notice how tired these areas are. Patchy repairs to the carpet, a need of a coat of paint, button missing from the elevator meaning the stairs was the only otion (this was rectified the following morning where we and other guests couldn't get the elevator to move requiring the assistance of a passing maid. Room 323 was spacious and clean the bed was comfortable but overall it just felt a little tired and dated like it was stuck in the 70s or 80s Shower pole that held the shower head was broken which I refitted myself and the toilet seat and lid would open and close together like they were fused. Hotel had a pool and our son loves to swim and when we entered the pool reception we could see in the glass wall reflection that the staff member was sat at a desk watching us yet ignored us for several minutes and when he did eventually come through to greet us we were informed that children were not aloud to swim and could only swim between certain hours of the afternoon and when we asked why other children were swimming he told us this is for swimming lessons. I appreciate people don't wish loud screaming kids in the pool but it's wrong to tar all children with the same brush or even to allow children only if they are paying for lessons but not those that are staying as paid customers. We questioned the receptionist and were rudely told that this has been the rule for years and that it's well advertised on the Internet which it definitely is not or we would have booked elsewhere. Overall the hotel was somewhat a disappointment for us and a simple travellodge or Premier Inn offers more modern cleaner accommodation.

We are a charity called Open Sight and we support visually impaired people in the Eastleigh area. 31 of our members attended an afternoon tea at the Chilworth Manor hotel. yesterday. The food provided was both plentiful and delicious. The staff were very attentive to our needs, In addition they catered so well for the 2 members with allergies, one of whom did not acknowledge her problem before she arrived. It was a truly enjoy afternoon and it exceeded all our expectations.

Really lovely one night last minute getaway. Parking was plentiful. Staff were all very friendly and polite, reception were particularly approachable and accommodating - especially in finding us a different room with a larger bed (due to me being heavily pregnant) - which we could not be more thankful for. We had dinner off the bar menu which was delicious and timely. All areas were clean and ambient and pleasant to spend time in. Our room was wonderful, clean, quiet - we slept amazingly and hardly heard a thing the whole stay. It was originally a little warm for our personal liking but with turning off the radiator and opening a window - easily rectified. Shower was great, hot and great pressure. We had everything in the room we needed (tea/coffee, shampoo/body wash, soap, fan, extra pillows). Breakfast was really lovely, great selection and lovely environment again. Staff very attentive in clearing tables and used plates etc which was great. Everything we tried was delicious, my husband had to stop himself going up for more! Thank you for a really wonderful stay, am pretty sure we'll be back soon!

Rooms need an upgrade. Hotel seems more geared to people going on a cruise and not those staying a weekend. Three of us wanted a meal from restaurant menu one wanted a meal from the bar menu. The hotel wouldn't cater for this so we had to split up for the evening meal, even though the meals are cooked in the same kitchen. We were told it was because they were busy with as three cruises were going that weekend. The leisure facilities are a long walk from the hotel, so not ideal if its cold and raining. The check out is speedy, which means we didn't get to see our itemised bar bill. They did send it to me weeks later but it wasn't itemised it just showed the total of each order.

The staff were extremely nice and professional - absolutely no complaints there. The room was very clean and the grounds are beautiful. HOWEVER the food is overpriced and extremely disappointing for the price. After a poor, very overpriced meal we bought 2 small bags of crisps at the bar - they cost £5!!!!! With all this hotel has going for it is such a shame that they ruin a potentially great experience with overpriced food and snacks.

Very friendly loverly grounds good food and breakfast, drink prices was a little high the grounds was well kept and the rooms was very clean

My friend and I enjoyed a 1 night stay at the hotel. The staff were exceptional. The hotel is beautiful with a 1930's feel in terms of the decor, lovely bar in a very beautiful galleried hall. We enjoyed dinner in the restaurant and although there was quite a long wait for our meals, the restaurant manager immediatley offered a discount which was very appreciated. Our room was a bit dated but spacious and with a large comfortable bed. Breakfast was very good. The grounds are lovely and there is a large terrace where we enjoyed a glass of prosecco overlooking the gardens with magnificant trees. There is a huge cedar which is apparently one of if not the largest in the country. We also enjoyed beauty treatments in the Club at SLS Medispa which I thoroughly recommend. All in all a great stay and would definitely stay again.

I have stayed in lots of Best western hotel. But this one's the worst. Lovely old building as you would expect dated for its age. But felt really let down by the conditions. Above is only a few of the photos I took. We arrived very early just off a cruise ship. We couldn't get an early check in which was fine. Told we could use the facility's Headed up for a look. Young man was lovely but swimming lessons were on and said best to come back between 12 - 4 as would be quiet headed back to hotel. young girls in the breakfast restaurant were fabulous told us to grab a tea or coffee from the machine at no charge. After sitting near reception I overheard people complaining about the place. After a while they were mounting up. I never base my review on others but wishes I had this time. Fire Alarm .6.45 we headed down for one of the top floor rooms to outside with only one other couple in front of us who stoped at the front door. As I glanced to my right older male and female in office behind reception. He looked over then looked away I asked was there anyone to guide people out. In a rude manor said well I'm here huffing and mumbling as he walked over and said see I'm here.. I just replied sorry not good enough and carried on outside. Staff were very complacent about the alarm and very few people came out there room even after a good 7 -10 min very few people out. I later found out this happens on a daily basis. God forbid if there is a real fire. The spa looks lovely and pool, hot tub and steam room were good. The pads on deckchairs where very dirty, changing rooms leave a lot to be said desperately needing upgraded I walked in to a woman cutting her toenails on the bench clipping going everywhere and that was it for me. Hotel had a small wedding on . Small bar area was packed late afternoon and early evening. We decided to get food in so we could sit and enjoy it. Given the stains on most of the chairs this was a good idea to have it in the room as was cleaner. Mess from the wedding was still there at 1pm the next day. Outside bin over flowing with rubbish and cigarettes ends staff just walked past it . Room is old set up for one person one packet of biscuits and one hot chocolate for two people had to go looking for pillows and towels. Only one widow opened slightly but wouldn't stay open. No air con but one small fan in wardrobe room we very hot. Plus side the bed was comfy. Young female staff members were lovely Food prices were ok but the Bar was overpriced. Not a cheap place to stay either. In the right hands could be a beautiful place to stay.

Stayed for two night for a wedding, outdoor area is lovely but the hotel rooms are clean enough but very dated, the drinks at the bar so extremely expensive so either sneak in your own or just don't drink

On the positive side, there is free parking, which is always welcome, and guests have complimentary use of the spa facilities. The pool, hot tub and steam room were very enjoyable, although it was disappointing that the sauna was out of order during our visit. The building itself is historic with beautiful grounds, and we enjoyed a meal in the bar one evening – the food was very nice, though the portion sizes could have been more generous. There are, however, a few drawbacks to be aware of. Our room was on the top floor, and with no lift available, we had to navigate multiple corridors and flights of stairs with heavy cases, which wasn't ideal. The room itself had no air conditioning, only a tabletop fan, which struggled to keep it cool. The most disruptive issue was the fire alarms: there were false activations on both the Friday evening and early Saturday morning. Judging by the notices in the room, this seems to be a recurring problem caused by guests leaving bathroom doors open when showering. Overall, the hotel has plenty of charm and some lovely facilities, but there are practical issues that could make a stay less comfortable, especially if you're not keen on stairs or are hoping for a completely restful night.

We were really dubious about staying here after reading the bad reviews. I even emailed the hotel to try and cancel as we'd paid upfront. But we were really impressed. The rooms were absolutely fine. Slightly old but I've stayed in a lot worse. It was really hot when we were there but the rooms all had fans in them. There were lots of dogs stying with their owners, lovely to see, and we didn't hear any noise from them. The rooms were really quiet. We were a bit concerned as there was a wedding on too but it ended at midnight and we didn't hear anything before then. The breakfast was included in our deal so it was great value. Really good selection of hot and cold food. We liked the hotel as it was quite laid back and rustic. The staff were all really friendly. We'd definitely go back. There were a lot of complaints about room ‘9'!! We went and had a look and it seemed fine! 😂

This was the 3rd time we have used this hotel for Park and Cruise. First time the room was excellent, 2nd time the bed was a double, so this 3rd time I paid £20 to up grade the room via their email. We were put in room 15. This room is SMALLER than their standard rooms and would make make a Hobbit feel squashed. Not sure where they get the idea of Executive Double at a lower grade to a Standard from? I would not recommend paying any extra money for this room....it is terrible. BUT that wasn't the main issue. When I tried to open the window (it was the middle of a heat wave) it fell off the runner where it had already been broken. Went off to reception to report it. I was told by the man covering reception that there were no other rooms available as they were fully booked, but he would like to come to the room shortly and see if he fix it before calling maintenance. I went back to the room. AND WAITED, AND WAITED. After 20 mins the wife went to reception to be told that this man had gone off for his break but we were offered a small refund as we would have to stay in the room. He did eventually turn up, looked at the window, said it was broken and would call maintenance whilst we went out for our evening meal. On our return reception told us that Room 2 had become available and would we like to move. This is a fantastic room, and even though we refused the offer of the refund us/reception decided the £20 upgrade fee would be waived. So well done to the reception team for sorting out the problem, but thumbs down for Room 15, the window and the service during that problem PS We will return next year, but we'll ask for a specific room and not get caught out again

This hotel is in a beautiful location and the service is excellent. We had an excellent meal, thanks to the superb cuisine and the waiting staff. We were really delighted with the British service. Nothing was too much trouble for them. We wanted to watch the women's football and within a very short time a TV room was set up for us. Thank you very much for that. A hotel you would love to return to. Mirjam

Lovely approach, beautiful bar area but ridiculously expensive! £11 for a glass of Pinot which was served in a cheap think pub glass. Room spacious and had everything I needed.

You only get the bare minimum There's no biscuits or water !!!!The tap water is more like a fast drip & THERE IS NO GB NEWS Grrrr

No-one answered in room phone several times. Still waiting for deposit (as we were in a rush and big queue at reception). Emails and phone calls not answered. Very dissatisfied

This is our must stop in hotel when we visit Southampton prior to our cruise. Excellent hotel and ideally situated for our needs. Only downside the bar menu is very limited.

We stayed at Chilworth Manor last night ( Thursday 31 July) It exceeded our expectations . We traveled in two Luton vans ( removal company) and needed a big car park. Natalie ( the receptionist) couldn't have been more friendly and helpful telling us where we could park. Check in was a breeze and the room ( standard) was lovely. My only gripe was there was no moisturiser in the bathroom ( the only time I didn't bring any) We used the swimming pool , the jacuzzi ( spar pool) and both the sauna and steam rooms! All inclusive of our rate. Had a amazing walk in the ground too and saw the spectacular tree circle We ate and drank at the bar & thoroughly enjoyed our food. All in all a fantastic stay. We loved it so much we are returning on Sunday!! Next time we will try breakfast!

Wonderful old building and a fantastic location making it easily accessible by road, we stayed before we went to Southampton Cruise Terminal which was only a short taxi ride away. Best of all - we were able to leave our car in the fabulous grounds during our cruise.

Stay clear of this hotel !!!! we arrived on Friday 18th July for two nights, we paid for an Executive room number 20 it was the worst room we have ever had in the years we have been using hotels, it was so small and very old furniture in the room, we complained about our room put the staff would do nothing regarding this issue they said it was an Executive room and had no other room to offer us, the pictures they show on bookings ,com and Best Western site look nothing like we stayed in, we found the staff were very rude and clueless, the menus for dinner were like a corner cafe menu. having put our complaint into the hotel all we had a reply from the manager saying we are sorry for your fustration, we are now going to take legal action againest the hotel for miss leading the rooms they advitise , all our pictures we have taken look nothing like the ones they have put on the website. most of the rooms are very rundown and in need of a refurb, had i had seen the pictures we have taken of our room on the webite i would have not booked this hotel.

Visited the hotel and was greeted by a grumpy unprofessional man on reception, I felt uncomfortable being better dressed than the gentleman that spoke to me, couldn't tell you his name as he had no name badge on! NOT A NICE FIRST IMPRESSION!!

Communication with the hotel was impossible both by phone and email. Room very basic, very poor value for money. Hospitality tray in room was sparce, 2 teabags no biscuits, or water bottles. Noise from function in a nearby annex went on until 1215 am. Food was adequate. Overall not good value for money. Paid £13 for 2 lager shandies and had to explain to bar tender what they consisted of!

We recently attended an event at the hotel, and unfortunately, the food was a major letdown. The staff were polite and efficient, which is the only reason I've given this place 3 stars. It's a beautiful venue, and I've attended events here for many years — it used to have an excellent reputation and was somewhere you'd be proud to bring guests. Sadly, the food quality has deteriorated significantly. The menu choices and execution really need urgent attention. For example, the potatoes had been left out so long they'd gone black — not just unappetising but frankly inedible. The beef was so tough that most people gave up trying to eat it. Considering how many guests chose beef, it was a shocking amount of waste. And as for the chocolate tart… I still can't figure out how something so simple could taste so bad. I don't usually write negative reviews, but I feel this needs to be said. I'd strongly encourage management to actually try the food they're serving and ask themselves honestly: “Would I pay for this?” I suspect the answer would be no.

We stayed here a couple of years ago before a cruise and this time an early ferry brought reason for another stopover. The BW free breakfast offer brings the cost of an overnight stay into the price range of budget hotels but offers greater convenience of facilities, bar lounge area, and plentiful parking. The ability to dine on site after a long drive brings convenience but not value for money. Breakfast is served from 6.30am and this worked well for our early start. Staff are quite friendly and welcoming. The negative bits are that the lounge furniture urgently need vacuuming, as do the stair case carpets. We had a ‘prestige' room with large circular bay window in the old part of the building, but its carpet is heavily stained. Surely someone must realise that guests do not wish to sleep in a room where the carpet looks like that. Why is the spillage not cleaned urgently before the room is let out to other guests? The TV was tiny and only a few stations were available with no HD channels. It was like TV 20 years ago.

Lovely driveway entrance, hotel looks very grand, and that's all the positives out of the way. Long wait to check in, even though I'd already 'checked in' online. Our standard double room was outdated and tired, quite dark and dingy, not helped by looking out onto the delivery area. Room was clean though, badly in need of refurbishment. We booked the 'cruise & stay' package. Dinner was ok but many courses required a supplement charge. Drinks were extortionate. Breakfast was a little farcical, it's open until 9.30am, so we arranged a table for 9am, hardly anything left, when I asked about bringing more food to the self serve buffet I was told there would be no more! The whole experience not helped by the parents and grandparents of a 6yr old girl, allowing her to run around the area causing mayhem for guests and staff alike,( difficult for staff to manage i know ), but they should've tried from a safety aspect. All the staff, except the odd one, appeared like they didn't want to be there. The taxi service from and to the dock terminal worked beautifully. The hotel is in a great location for those using the M3 and probably worth considering for a bed, park and taxi package, I'd avoid eating there, apparently the nearby Chilworth Arms, about 5mins walk away, is very good.

We'd picked this hotel for a one night stay prior to a cruise. Very handy location at the end of the motorway and about a 20 minute drive to the port next morning. We'd already booked our parking at the port so couldnt take advantage of their “cruise and park” offer. When we were considering booking, we noted reviews saying that not all rooms were served by a lift and, on checking with the hotel, were told we need to book a “standard” room to guarantee ground floor or lift access. So we did. Our room was in a fairly modern extension at the back of the older building and was a bit Travelodge-ish. We'd booked a dinner bed and breakfast deal which seemed a good bet – not least as there's not really much else by way of restaurant in the immediate area. As it was, dinner was decent enough and better than we'd expected. Breakfast was fine. We'd certainly consider staying next time we cruise from the city.

If I could give this hotel 0 stars I would. Rooms are so old and dilapidated, so claustrophobic and feel so unclean. Every where has a fake clean smell, like the soaps in all the dispensers and you just don't feel clean anywhere. The carpet in the room is old, scratchy and filthy. The bathroom is grim. Stains in the bath. When I went to put the bath plug in I got gross black grim under my nails. Unclean and so gross! An absolute rip off considering the price! The mattress is so old and hollow and the bed tiny. Not comfortable at all. AVOID!

I had booked a family room, but ended up with a double, but when I asked about this was told that because I had not put any children down that is why I had a double. I was told that a family room would just have a z-bed put in it. This is not clear on the website. I asked for a twin room was told not one was available. A presumption was made that I wanted to sleep with the person I had come with- I did not. The male receptionist looked scruffy in his red and white sweat top which he wore the following day too. The bar arm chairs were dirty. The room toilet was marked with black stains. The bath surround was dirty. The net curtains were filthy. The room was very dated. The mattress was old and springy - very uncomfortable. Breakfast was very poor, very cheap produce. Apple juice, had not seen an apple, was disgustingly to taste.

Hated it from the minute i entered. The grounds as you enter are very deceiving We went for our anniversary. After staying the night before in a really nice village hotels, we came here for 2 nights. From the outside you think wow, and then you enter...The car park was full. I think people leave their cars here then go away as noticed some returning. The check in wasnt exactly welcoming. The executive double was run down and bed absolutely tiny and uncomfortable. Toilet didnt flush properly, mould on bathroom ceiling and broken lock . You cant open bathroom door if showering as apparently fire alarm goes off (theres sign on door) you would think they would get better ventilation . The shower would randomly stop every now and then. Everytime we left the hotel, we had to try and find someone at the badly manned reception as the key didnt work and we couldnt get in. Theres fire doors on each floor constantly slamming, theres quite a gap under the door to hear this. They accept dogs here so not great if you suffer from allergies. Witnessed one man with his dog eating dinner off the table on his lap at the bar 🤮 hardly inviting. We decided not to eat dinner there. You get an old kettle to make tea etc The club pool facilities.....no mens locker keys all broken so have to take you stuff poolside, one member of staff which we waited ages for as she had to do all the bins aswell, one tiny changing room, loads of broken lockers. The floor is soaking wet as noone to dry it. I did ask at the club reception. The young girl in there was really nice. She said its only cleaned once a day as only one staff member to do everything. We tried the facilities but sitting in a dirty sauna with a man scratching his feet like crazy was too much. I dread to think what would happen if there was an accident here. My husband did offer to take me back to other hotel but we had already paid for this. The breakfast wasnt too bad. I wouldnt reccommend this hotel and i certainly wouldnt go back. It needs more money spent on the upkeep and more staff, give the reception staff some cusomer service training and get a maintenence person in to fix things. It seems all about profit here and cutting costs as much as possible rather than guest satisfaction. We ended up leaving first thing as it was meant to be a relaxing break but i was more tired than when i left. There are much better hotels in the area at a cheaper price, id suggest looking at those instead. I would not visit another best western because of this experience either.

Me and my partner stayed for 3 night first night in a family room the grounds and the downstairs of the manor was beautiful I got to the family room and it was a good space but what a let down the luxury was not there very dull room the other room we stayed in was ok but I'm sorry WAY TO SMALL it's basically a box room and again no luxury not even air conditioning for this type of standard hotel so disappointing then the 2 women reception staff made me feel like I didn't belong there looking me up and down because I'm a common person with alot of tattoos it made me feel very uncomfortable and made me feel very out of place I would literally only stay here again for the beautiful grounds and the spa but nothing else the 2 women staff need to sort there attached out and VERY JUDGE ANYONE

Rare anniversary weekend away for some quality time together and rest.... Unfortunately this wasn't the place. On arrival the pretty driveway to the hotel fills you with promise of a perfect romantic retreat. Lots of carpark spaces (some a walk away). Check in was easy. We were told we were in room 201. On entry to the room we were greeted by towel art and rose petals on the bed. A lovely little thought. We dropped our bags off and went out for some food. When we return we chilled with some snacks , every now and then (approximately 10 minutes) you could hear this screeching sound. After some investigation, we worked out it was the lift shaft. Chances of a restful nights sleep were now zero. Off to reception to ask to change rooms. We were shown to a downstairs room which smelt horrendous, like a cat had made its mark. Clearly not fit for purpose. 3rd attempt was a single room which had a small double bed squeezed in -room 22. By this time it was gone 930 pm. We couldn't stay here, we didn't see the point in paying for a rubbish night sleep. Kindly the young gentleman could see our dilemma and had tried his best to accommodate this bad situation but due to how busy the hotel was with cruise park and stay customers there were no other rooms. After a quick chat with the duty manager we had a full refund and luckily found a doubletree hilton and started our relaxing break.

Conveniently placed just off the M3/M27 junction. Nice pool and gym for guests to use. Meals stop being served at 9pm which upset some late arrivals. Our room 206 was clean but the mattress needs replacing as it had some springs missing so was a bit uncomfortable. TV goes automatically to HD...and has no sound! Needs to be on 'normal" apparently! Only find that out on departure! Might revert to places a bit further away next time.

Stayed here several times in standard rooms and all good, On this trip we booked an executive room and was very disappointed at the size, layout of the room and view from the window. This was room 9. However when we asked to be moved to another room it was dealt with immediately and the room we moved to was lovely. We stayed 3 nights and from then onwards we enjoyed every minute of our stay. The breakfast was excellent, the Bar and special offer meal and drink was very good value. Free use of a nice Leisure Club which is great. Also free and safe car parking. All staff professional and friendly. A great hotel and lovely atmosphere, special thanks to everyone.

A party of 5 went away for a weekend to celebrate a birthday. We were impressed straight away by the driveway into the grand entrance to the building. Hats off to the management and all of the people we came into contact with as nothing was too much trouble. The rooms, service and food were all excellent! All of the rooms had a fresh fruit bowl and water which was a really nice touch. We booked an evening meal in the restaurant which we all thoroughly enjoyed and to top it off, the team came out with a cake for the birthday girl and the whole restaurant sang to her! I could go on but I think you get the gist! Thank you Chilworth Manor for making our stay a truly memorable one!

I had no real issue with the majority of the hotel's facilities. The food was average, albeit lacking in choice, and service was average at best (check-in and check-out were hurried with no explanation of facilities on check in and no question about my stay on check out). But the phrase 'you get what you pay for' very much sums up my experience when it comes to that. However, the reason for me writing this review is to serve as a warning if you are offered Room 9. I wish I'd read the reviews before my stay because I would have asked for another room on check-in. This was sold to me as an Executive Double. I struggle to see what was 'Executive' about it. The tea/coffee facilities were Travelodge standard and the room is very small. Luckily I was travelling alone but with 2 people it would have been very disappointing. This by itself does not warrant the 1-star review that I'm giving. What does warrant it is the fact that the hotel thinks it's acceptable to sell this room to paying guests when it overlooks a goods-in area. where deliveries at the hotel start at around 3:00am. You will hear banging and clattering and the squeak of a door in dire need of WD40 for up to an hour. After about 40 minutes I contacted reception, who confirmed this was just routine deliveries. So if you're given Room 9 expect to be woken up in the middle of the night.

Stayed here whilst on a training course in Southampton recently.Driving up to the hotel, it was stunning, the grounds were lovely. The front of the hotel also beautiful. However walking to the bedrooms you suddenly enter a very ugly corridor (reminded me of a hospital) and you are suddenly in a very tired 80s building. The room I had was quite small and in need of a spruce up. No a/c, just an old looking heater on the wall and a plug in fan. Bed was comfortable though. Walls are very thin and I woke one morning thinking there was someone in my bathroom- he was in fact next door! I could even hear his phone vibrating through the wall. The staff are fabulous and so friendly, the breakfast absolutely fine and the bar food ok, but extremely expensive. Two glasses of wine were 24.50, which I guess is a standard price now. Preferred to walk to the Chilworth Arms pub for food (must book). My main complaint about this hotel, is the parking situation… they sell a cruise and park package which means their car park is nearly full all the time and it is very unlikely you will get to park near the entrance. They have an overspill car park, but it's a bit of a hassle having to carry all your bags from there. I personally think they should make the cruise passengers park their cars in the overspill whilst they are away, and hotel guests that are there for more than one night get the decent spots. Probably wouldn't stay here again, too far out and apart from a pub, nothing in walkable distance.

Beautiful afternoon tea. Was a birthday surprise for a friend. The waitress was so lovely and attentive. Another staff member brought out a slice of cake with a birthday message on it. Wish I took both their names. Very sweet and kind. Was a wonderful experience. Will definitely be coming back again :)

Fabulous weekend stay at Chilworth Manor. The service and breakfast were excellent. All the staff are friendly and attentive. The original manor house is lovely, particularly the entrance hall. We walked the gardens with my dog and found a maze of ponds, wooded areas and more open common. The entrance to the hotel down the long drive is stunning particularly at the moment with the huge rhododendrons in flower. We used the pool several times. It is a one minute walk from the hotel. Again the pool staff are very nice. Pool, sauna, steam room, hot tub and changing rooms were very clean. Free hot drinks in the foyer. The only reason I gave the room 3 stars is because dogs are only allowed in the standard rooms. These rooms are very similar to Travelodge rooms. Very basic but clean and functional. There are much bigger and nicer rooms in the old part of the building but no dogs and obviously cost more. If you don't have a dog then I would definitely recommend paying a bit more for the better quality room. A quick mention to the bedroom cleaning ladies as ours was brilliant. She gave us an extra dog towel for muddy paws ( I hadn't asked for one), sourced decaff tea bags for our room as they were scarce in the hotel and she was very chatty and friendly each time we saw her. Best things about this hotel: staff, service, pool, grounds, breakfast, old part of hotel, cleanliness. We will definitely stay here again

Beautiful hotel, comfortable bed, kettle plug socket did not work and could not call reception from the room phone, shame about the loud bathroom, which because I'm a light sleeper meant I had a terrible night sleep and woke with a headache. Do not go there if your a light sleeper.

I have rated the hotel 3 out of 5. Staff were friendly and mostly helpful although not as proactive conversationally as you might expect. For example, on checking out the response was “All done” without and query as to how the stay had been or “hope you have enjoyed your stay”. Breakfast buffet was fine – not the best we have had but not the worst. The room was a disappointment. We had not booked a standard room – we might have been better off doing so. There were two desk type chairs in the room (many places only have one chair… in a double room?) but not really the space to sit. The room was tight. There was a bath (with shower over) which was helpful as my wife much prefers a bath. The bathroom was very clean. We had booked three nights which means we had several changes of clothes. The one wardrobe had one shelf above the hanging rail (with an iron and spare towels on the shelf). There was one drawer in the pedestal desk with a blank hanging file drawer beneath it. In the drawer was the hair dryer. Not a lot of space to put clothes. Immediately outside the room must have been the boiler house – noisy. I guess one of the key questions is “Would we go back?”. The answer – only if there was no alternative in the area.

Have had good experience in other BW hotels so this one was the obvious choice when we had to travel over there for a funeral nearby. My wife and I arrived mid afternoon on a Sunday. Check in was quick and easy and went to our room, Number 9 at the far end of the building. Once inside, room was nicely furnished with a lovely modern bathroom. Must say that the room was a bit 'Pokey' compared to other hotel rooms we have stayed in. The bed was JUST a double with not much space between the edge and the window wall. No matter, we were only there for one night. Went down to bar area for a drink and bar meal which was very nice and filled a gap. Lady behind the bar was very friendly and efficient. After a couple of drinks went to bed. Slept ok but, sometime around 4am heard noise of doors opening and closing from outside. Also things being put into bins. We were, in fact, beside the 'service area' with waste bins situated outside. Bits of noise from then on making a good sleep awkward. Later on, well before breakfast, we heard a vehicle 'beep, beep, beeping' as it reversed into the area. This location of our room somewhat spoiled our overall experience. Maybe guests should be warned of the location of Room 9 and the potential issues at time of booking or checking in and also getting it at a reduced rate. We had booked it as an 'Executive' room!!!

I love the amazing, beautiful grounds and countryside that surrounds the hotel. Love the size of the room. The staff who helped me with my luggage up one flight of stairs (due to my disability condition. The comfortable bed, loved the warm room. I would book this hotel just for it's location only and the lovely helpful staff after I had checked in. I loved the classic historical British heritage look of this hotel and grounds. I would visit again, I felt very negative about the hotel after a bad check in experience and not getting the room I had booked. I felt like was conned by the hotel & booking.com. When ever I book a hotel room with booking.com or any hotel, I expect to get what room I saw advertised. By this I mean, the photos of the room advertised should be the room I get, because it is that photo which makes me decide weather book it. The hotel has since, explained to me that the photos are there only as a guide and that they have many different versions of those type rooms under the same name. I would advise you not to base your decision to book a room based on their photos advertise & call the reservations team before booking the room. To arrive at a hotel and not get the room I was sold by photo advert is to sell by deception in my opinion. This is what it felt like, being conned. I am just expressing how I feel because the room I got was awful and nothing like the photos I saw in the adv. This ruined my stay. My check in experience was very stressful. I felt like I put myself in harms way by the hotel or booking.com. My payment was due before my checking in date and was taken from my bank. I received confirmation of this from both booking.com and my bank. When I checked in, the female assistant asked me "how do I wish to pay". I told her that I had already paid. She replied "we have not taken anything", and I told her that I had paid on 14.3.2025. She told me that I would have to pay. I asked myself "what the hell is going on & why am I in this spot"? I then decided to pay by cash in frustration, only to be told that the hotel does not take cash. I was in real trouble here & highly frustrated. I told the assistant that I only have cash & not enough funds in my bank to pay via card because I had planned everything via prepayment. Always bring a card to your hotel, with enough funds & discard cash because cash is now worthless these days as I found out. I had plenty of funds in cash, but not in my bank at the time. She told me that it was card payment only & refused my check in. I was stuck. To be fair to the assistant, I was told that they would never refuse a customer check in and she would have found a solution. I suffer with brain fog, other health issues including disability issues, so this was a double blow for me, thinking that I had made a mistake. The assistant did not do her job properly, because surly, if a customer told her they had already paid, she should have checked with booking.com before refusing me check in. They explained to me that I did not give the assistant enough time to think about a solution. For me at the time she refuse to check me in and it was me who found the solution. I asked a lovely couple, if they could pay for me via card and I give them the cash? They saved my day. I was then given my room No 21 which was not the room I had made my decision book this hotel. What a awful room with a horrible brown scuffed table, tacky carpet and some furniture which did not look great. More info is needed for customers who make their decision to a hotel room, based on the booking.com photos they see advertised. I just feel it's fair for me express how I feel after a shocker like that. I have decided to give it another try but will contact reservations 2 days before my check in to see if all is ok. I will do this from now for any hotel I book. This hotel is amazing with natural surrounding countryside & British heritage to die for. I was not well enough to take photos but will do next time

We booked the cruise and park. Bedroom comfy, bed great slept all night. We had a late departure to arrive for the cruise. If you also have this beware there is no free tea or coffee after 12 although it does say on the booking all day, it's £4.75 instead. Food is ok, has changed a lot since we first stayed here years ago. Coming again, we might eat out for dinner instead.

Very tired and penny-pinching! Checking in 1 hour early costs £25. Is that due to staff diversion to get the room ready? No, the room's ready! Then why the charge? It's policy! Only 2 tea bags per room. With bathrooms that appear to be last updated in the 80s. Self-serve breakfast with eggs floating in fat and told no baked beans as they have run out. Who runs out of baked beans?! Bed was comfy though. Will ensure my company now uses the double tree just down the road.

Poor restaurant menu, only 6 choices, 3 were vegetarian or vegan! (Not used) Freezing cold room, required additional heater! Staff at bar constantly disappearing! Hotel used by contractors. Cars parked whilst on cruises. Poor room lighting. Loose drain cover in shower. Hand basin didn't hold water. No heating in bathroom. Warning not to leave bathroom door open when used as it sets off fire alarm! Breakfast ok and bed.

The room was lovely and clean. The staff were very friendly and helpful. The food was nice and good price. The bar area was nice but thay could have had abit more of and chose of food as we could not use the restaurant as we had a dog with us. It's a nice dog friendly hotel

Prior to booking I requested to know the bed size, however all they came up with was 'standard double' queen king. These terms cause confusion because they are different in all countries. How difficult is it to measure and say; 4'6" ; 5' ; 6' ? Because I wanted a minimum 5' bed and the reception couldn't tell me if the cheap rooms had 4'6" or 5' I opted for a more expensive room. As it turned out, all rooms have a minimum 5' bed and we had a 6'. I could haver saved some money if you staff new what they were selling! Why is the size of the TV considered more important than the size of the bed? Having said the the stay was generally good and the bed comfortable, although every time someone wandered across the room upstairs, the floorboards creaked badly. The hotel was OK, although the Spa/pool complex was a good 5 minutes away from the hotel and you would not want to wander over in the hotel robe. I would probably stay again, but get the cheapest room. It is easy to spend a lot more money when you upgrade. Surprise, surprise?

Dreadful kitchen - the breakfast staff were rushed, the warm breakfast items were cold, the bread for toasting still frozen, and the porridge was like cold soup - couldn't eat any of it. At dinner the chicken and vegetables were burnt one night, and the next night I tried vegetarian instead and they served me burnt onion bhaji (should have been falfael) with crunchy aubergine and aioili sauce. My partner requested truffle mushroom linguine and got a bowl of fusilli.

Very clean hotel, rooms warm (for thr time of year was great!), bed very comfortable. Staff friendly and pleasant - food really good (from lounge - didn't eat in restaurant as ate out most days). Would visit again and would definitely recommend for a short or longer stay if visiting the area.

A visit I wish I didn't experience. The rooms are dated and quite frankly … I won't say more. Not only this but the ghosts were so loud, I didn't sleep a wink! Makes sense with it being so old and dingey. May I also add there is no parking for guests. Not to worry, they are not a priority anyways. Might be worth parking at the top of the drive as there are random cars who clearly did not know where to go so had to go all the way up there.

I was looking forward somewhere to stay near to Winchester and booked this. It's a lovely hotel with friendly staff and worth visiting in its own right. The room was lovely and the breakfast was well worthwhile. This place has serious history and represents excellent value. I would highly recommend

What a lovely time my family and friends had on NYE day and evening at Chilworth Manor. Service, food, entertainment and atmosphere was excellent. From check in to check out was spot on Thanks to all the staff for a wonderful time and wish you all a happy new year

We booked a Christmas break through 'Great Little Breaks'. Arrived Dec 24th and had Afternoon Tea - great. The evening buffet was scheduled from 7pm. We arrived at 7.30pm and half of the serving platters were empty. They only had 1 waitress working - for +/- 150 guests. The service was appalling. Breakfast on Christmas Day was great - and there were sufficient staff available. For Christmas dinner we were asked to arrive promptly for 12.15 - which we did, and had our glass of prosecco. Once again serving was appallingly slow with delays of up to 1.5 hours between courses. Some tables had still not been served when others had finished eating. We had 'booked' the menu weeks before hand - and some courses were not as listed ...I think the Vanilla and Baileys Yule log was actually just a slice of a M & S chocolate log. We departed promptly on the 26th Dec after another great breakfast. The whole idea of this break was to relax and enjoy being looked after. We did not feel that way at all. The rooms in the 'new build' are quite small, and in truth are unappealing. Simply a place to sleep. Sadly I would not recommend this hotel for any 'seasonal package' - as they obviously cannot cope with a large number of guests seated for a meal.

This was the 2nd time we have been to chilworth manor and I have to say that this time it was very poor. All the staff are great and doing their best. But from the start of the stay on Xmas eve with the buffet we could see that it wasn't going to be good. The buffet was a disaster,Xmas dinner went on forever with some tables having to wait to get their meal some tables were waiting for the sweet. As I said before it's not the staff's fault but the non existent management. Sorry to say most of the people I talked to will not be coming again.

The hotel is beautiful and very spacious. The bar area is gorgeous with some cosy lounge areas leading off of it. The bar staff were excellent, having to deal with one difficult and unreasonable person where nothing was ever enough for them. I felt sorry for the 2 staff but they handled it well. The room was nicely decorated and the bathroom was modern and large. The upkeep of this historic building must be exhausting. The building itself is huge and the grounds are extensive. If you are a couple, looking for a romantic getaway then this is perfect. And price wise it is a bargain - even the bar prices seamed reasonable. And a bit of advise - be nice and kind to staff working in hospitality. It makes for a far better experience all round. They work hard to make sure we all have a nice time. Thank you Chilworth - we have already booked our return visit.

I had a 2 night stay in this beautiful hotel. The atmosphere is simply chilled. The staff attentive and professional. The food amazing. The setting and grounds perfectly reflect my experience here. I simply could not recommend this hotel any higher. 10/10. The room was comfortable and warm. I just can't say enough about how great my stay here was.

The hotel was in a lovely setting and the rooms were comfortable. However the food was very expensive and the biggest thing that let this hotel down (in my view and that of my family) was allowing guests to use the breakfast room wearing their pyjamas and slippers. ?

I attended the Health Club.Once again,thd Steam room is not working,there is no steam and the seats are cold.Secondly the Spa was again out of order.The changing rooms are extremely scruffy.The Management need to address these issues,the facilities,and Management of the Health Club is a long way from the standard expected of what is a beautiful hotel.

Having spent a fair few weekends here before for the convenience of the cruise/taxi package- we were deeply disappointed this time. Yes, it's convenient when your ship docks at Southampton but the staff are so lack lustre and inattentive, they borderline on being rude. In particular the female receptionist who sneered at us when we asked if an early check in was possible. She made token (next to no) attempt to make this happen and seemed to enjoy keeping us waiting. We witnessed many people checking out over the hours we were waiting (four hours). Maybe some customer service training could be arranged, Best Western?? Look after your regular customers Chilworth -they keep you in a job

I stayed at this hotel this week for an event. While the property itself is beautiful, and the location is stunning, the experience left much to be desired, especially considering the high prices. The rooms were outdated and in poor condition. My door wouldn't close properly, and the bathroom, like the rest of the room, was old and tired. Moving on to the food, the event catering was disappointing. The buffet had very few options, and what was available lacked variety. The evening meal was a cold carb-heavy buffet, which forced me to order a burger at the bar – the only highlight in terms of food. Breakfast was equally underwhelming; I ordered scrambled eggs but received a plate of burnt, inedible eggs. As for “the club,” the gym was decent with adequate space and equipment. However, the pool locker room was appalling. The cleanliness was shocking – hairs covered the floor, and there was visible mould on the shower curtains. It was disgusting and unacceptable for a hotel of this standard. Overall, I was very disappointed and would not choose to stay here again.

Just returned from a weekend away at this hotel. The approach to the hotel is lovely, giving a large country house feel. The bar area is lovely and bright with scattered seating options. We arrived Friday evening and decided to eat in the restaurant. The menu was limited and expensive for what we had. The lamb was a little dry, and the steak was small. We had to wait 40 mins after ordering before it arrived. My side dish was forgotten, so a further wait for that meant I'd almost finished. The food was well presented, however disappointing. The desserts were no better. Having said that, the breakfast was lovely. There was a great selection and fresh. Would definitely recommend having that. The room was a deluxe double. It felt a little tired in decor, and the curtain pelmets were dusty and lighting dim. The bathroom was clean and well supplied with toiletries. My only negative about the bathroom was the toilet that seemed to be lower than average. Having said all this, the staff were extremely helpful and friendly. The club house was lovely for a swim, sauna and jacuzzi. But away from the main hotel and not ideal with the disappointing weather. We visited Winchester for the day and would highly recommend the park and ride. We also visited the nearby pub, the Chilworth arms, for an evening meal on Saturday night. The food was fantastic, and the wine and dine option was excellent value at £100 for 2.

This hotel has a lot to recommend it. Excellent, friendly, efficient staff, lovely food ( we had the bar menu). Breakfast is plentiful and a good standard. The grounds and public areas have been tastefully decorated, recently I would say, which added to the overall experience. The executive rooms in the main building have very comfortable beds, a good powerful shower with nice toiletries and are well cleaned by housekeeping. Where other reviews have mentioned the room standards, I would say this is a maintenance issue. For our room it was a couple of paint touch ups on the pelmet of the curtains and the plumbing needs to be checked as the toilet was gurgling with water every ten minutes. Luckily my husband knew how to keep it quiet while we were sleeping. Also, the extractor fan wasn't working. We have mentioned this to reception on leaving so it can be looked at. As the public areas look as if they have been well scrutinised by maintenance, perhaps , there is a plan to do the same for the rooms on a regular basis? This simple adjustment in my opinion would make it 5 stars. I would still recommend this place and we will return. Tips - WiFi is excellent and if you are a light sleeper, take ear plugs. It's quiet in the small hours but if you want a lie in, it's a lovely old building so not soundproofed, which is understandable.

We stayed at Chilworth while visiting our daughter at Southampton Uni. On the whole the room was comfortable, well maintained, sizeable and good VFM. We arrived later on Fri even so we ate in the restaurant. The Restaurant menu was small and very over-priced so we opted for the bar/burger menu. The burger was nice enough but at £19 was expensive for what it was. The following night we ate out with the kids and came back for desert, again which at £9 each was significantly more expensive than the local eateries (average £5-8) and really not worth the premium. Micheline costs for average pub food.

The hotel was a large country house with great décor and period features, with a large bar/lounge area, to relax in, with good WiFi. We were in room 11, one of the rooms with no lift access. There is lots of free parking. There were all the normal amenities in the room; however, only one sachet of hot chocolate. We asked for more at reception and none could be found anywhere! The room was clean apart from the net curtain, which was filthy. The bar staff were very friendly and tried to be helpful, but the beer on tap ran out. The dinner menu is limited but we had a very nice meal. Guests are allowed to use the facilities in the private members leisure club next door, although finding it was a challenge as the direction signs are not obvious. Use a refundable £1 for the ladies' lockers and get a locker key from the desk for the men's. They provide towels. The pool is large and clean, there is a steam room, sauna and jacuzzi. Normal check out 10a.m. is too early. Breakfast goes on until 9.30.

Excellent value. Beautiful hotel, delicious, high quality food and efficient and friendly service. We were only there for one night as we were on a cruise the next day but it was so good and such excellent value that we are hoping to visit again and stay for longer.

This is our opinion, just make sure you book a room that has a lift, I booked an executive room and wasn't at all what I expected it was so tiny the bed was so small to, whole room was so dated and worn. We were put on the second floor at the furthest point away from reception overdoing the bins which woke us early morning all the glass smashing in the bin truck. We had very large heavy suitcases and there was no lift we had to drag and lift all our cases (pre cruise)up several flights of steep stairs, my back was so sore I just couldn't manage it and my poor husband had to do them all who then hurt his back to. I looked to see if there was help amd the young lad on the bar just watched us struggle. Apparently after the event I mentioned it to reception and he said you should of just asked, I said one shouldn't have to ask you seen us with our luggage and didn't offer. Not happy at all. .

Was offered an upgrade before be went to hotel. Was offered updated for £20.00 per night for 3 nights. Asked to confirm but was being charged £310.. for 3 nights. Day 2 room not cleaned Room eventually cleared not by cleaning staff. Room smelt of bleach so had to open windows for an hour to get rid of smell.

Excellent Dining Experience at Chilworth Manor Hotel. We were met at the entrance by Olena who gave us a choice of tables for 2. The restaurant was very busy but all the staff had time to link with the customers. Olena went out of her way to make sure that we were served efficiently and she managed the staff and the restaurant very well. The menu was interesting and our food choices were delicious. Thank you.

This was the second time I have visited this hotel but think it may be my last. I chose it again for the price which was reasonable and no real issues on the first visit. The rooms are ok and reasonably clean. The toilet flusher was on its last legs and the Wi-Fi was a bit hit and miss too. The hotel itself is tired and seems to be showing signs of wear. That being said the staff are generally pleasant and the breakfast buffet staff particularly good in looking after me and my child. That was however where it stopped. The weekend we stayed there was a wedding taking place. Nothing was mentioned about this by the reception staff but I understand why this was the case. The whole of one evening was ruined by the loudness and bass of the music for the reception. This was clearly something that the hotel didn't consider or seemed to be bothered about. The impact of this on my stay meant myself snd my child didn't get off to sleep till after midnight and with a long journey the next day the impact couldn't have been worse. A complaint was put in to the reception staff on the evening who refused to do anything and the suggestion was to speak to reception in the morning which is absolutely no use. I don't expect to be back any time soon.

Stayed for 2 nights , only reason didn't rate it 5 was en suite a little tired, clean room , comfortable bed. Pleasant staff and good breakfast . Used the pool which is separate from main hotel, again friendly staff. Clean first thing in the morning but not the case later on a weekend .

Just a quick overnight stay while we daughter a ferry. Amazing value for what we paid. Nice clean big room (a little dated). A lovely bar for a nightcap and pleasant, helpful staff. Lots of parking and very convenient for Southampton. We will stay again.

It was ok, food was expensive, but above average, rooms were cheapish so that evened out the cost. First room was called an executive room. 22. Not sure why. It had none of the usual attributes of an exec room! Tiny bed, pokey little room, no view and the toilet would flush itself every 3 mins. Asked to be moved. I went into the newer bit of the building. It was very premier inn with shampoo bolted to the wall, that sort of thing. Clean and quiet though. The staff were all very accommodating and helpful.

The hotel looks really nice when you drive up and in the central area (bar) of the old building. Then you get to your room. The room is very dated, the furniture looks like it's been there since the 1980's and is marked/damaged. The general décor - carpets, walls etc. were also very scruffy. The bathroom had a broken floor tile and mould around the bath/shower and also on the ceiling. We had a 2 night stay with dinner on the first night. The dinner menu choice was very limited with the better looking options requiring an additional payment. All 3 courses we both had were terrible, how can you be so consistently bad? Food tasteless or over-cooked (steak was dry and stringy). Breakfast on 1st day was OK, but on 2nd and final (thankfully) day some of the pastries ran out by 8.30am with no more available when I asked. Some of the cooked options were very poor; bacon you couldn't cut and hash browns that were soggy, The location was convenient for the event we were attending and while I saw poor reviews from other guests before I booked, I didn't think it could be that bad as it is rated 4 star. Well, it is that bad. If you are looking at staying in the area, look elsewhere. On checking out, I had to wait a b it as there was a queue of complainants ahead of me. As a constructive suggestion, as your restaurant is so poor, many customers will go to the pub just up the road. On coming back to the hotel in the dark it was strange you had no lighting down the driveway. Perhaps you could install some low level lighting to help customers - but why start now?

Approaching the hotel you see it at its best as it's set in really remarkable grounds which are a pleasure to wander in. The hotel itself is standard BW offer: clean comfy room, use of extra facilities (pool, gym etc) and a decent buffet breakfast. However, it suffered in comparison with another recent stay in a similar hotel. Some of the staff seemed disengaged, especially when queries came up concerning a previously agreed discount. The meal we had the first night was memorable for the wrong reasons: those who chose the (highly priced) burger option received, after a considerable delay, charred meat which had to be returned. This is disappointing in a hotel restaurant. A lovely place to be, but some issues which the management could address.

The hotel is in beautiful grounds, the building is lovely and our rooms were clean and warm and the bathrooms were spotless. The pool and gym were also great. However, there were a few issues which could be sorted at source. We didn't have the option to book bed and breakfast but were later given the chance to have a discount applied to the cost of the breakfast which we took up. This is where the system fell down and led to a potentially embarrassing discussion in the breakfast room. The discount was not on the room bookings. We also had to send some of our dinners back as they were inedible. Again, sorted with many apologies but didn't get our stay off to a good start. I would recommend the hotel to others but please make your systems less of a challenge to your guests.

Nice building, lovely grounds, friendly staff and clean rooms. Breakfast was first class, dinner was poor. Lacked decent selection of dishes and was excessively priced for serving and quality. Rules for children's use of the swimming pool was ridiculous and limiting.

Lush afternoon tea with Prosecco in a lovey location. The service was fantastic and Socrates who looked after us was so polite and attentive. The sandwiches were fresh and I was able to order extra as I was super hungry. The scones and cakes were delicious. Give this place a go, you will not be disappointed

This is not a hotel, it is an English Manor, the setting, the gardens, everything is so beautiful. If you are staying in Southampton this is the place to stay. It is not a new hotel, but the meals, services and ambience are so amazing. A walk through the gardens is worth the cost of the stay.

We stayed here for one night in October. We used the pool area. It's looking abit tired but overall very clean and functional. Though I didn't fancy the look of the steam room, that looked a little grubby. The staff at the hotel (and leisure club) were all lovely and gave very good service. Our room was comfy. Though the toilet plumbing wasn't great (same in the toilets by the bar) and the shower kept losing pressure. But otherwise the room was lovely. We both slept very well. The grounds and the nature reserve nearby is lovely for a little walk. We had breakfast and dinner. Both were tasty and pretty good value. The bar area is large and airy. Was hoping they would do cocktail though the currently do not. Overall we had a good stay and would stay here again.

Great Hotel and loley staff, very clean. We stay here when ever we cruise, its only 20 mins from Southampton port. The gardens are nice to walk round, subject to the british weather and they have a nice seating area amd patio to eat and drink at.

I did not receive best western rewards points. I double checked they had my details and was told all was ok. After waiting over two weeks I telephoned the hotel and they said they could not add on points. I have contacted the best western rewards team I am now being ignored by them. Very frustrating! I stay in hotels 2-3 times a month and thinking of switching to another more reliable rewards hotel.

Beautiful hotel, beautiful grounds. Breakfast was lovely staff were very helpful room was clean but very disappointingly small for the money we paid. Also, though they have a lift, I felt very uneasy using it so if you're not fit and a little bit nervous I wouldn't go ?

Very big hotel. Mainly cruise passengers en route, and wedding parties. Parking was hopeless, with "overflow" tens, if not hundreds of yards away. Not at all good for unpacking a car! Hotel was comfortable, if not a little tired and dated. Restaurant staff very good and helpful. Food was variable. Creative and interesting, but quality varied, some of the ingredients tasting as if they were from catering supplies, rather than fresh. First night waited twenty minutes for starters and forty-five for mains. Second night was a little better, but then we knew what to expect. Either the "chef" was too slow preparing his/her beautiful creations, or there is a serious management issue. They said it was because they were very busy!! One said that it was down to being owned by the Legacy Group, who didn't care. Wouldn't recommend this place.

Stayed one night as part of a stay & cruise package. Superb and interesting main building with good dining/breakfast facility. Web page did not make clear that bed rooms in main building were accessible only via stairs (no lift) so would opt for more accessible room in the newer part (ground floor rooms + lift). Would stay again.

We wanted a central base to explore the local area and the New Forest for which this is a good location. The stay included breakfast and it was nicely setup with plenty of daily choices and the morning staff were very helpful and friendly. There are plenty of cold and warm options and as much tea or coffee as you like. The bar area is on too but rather expensive on the drinks pricing. Some of the bar food options were very nice too especially the fish and chips at £19 a meal. There is a lot of car parking around the hotel but very limited in disabled spaces and not very spacious bays either. With mobility issues on three of the four nights there were non disabled displaying vehicles parked in the spaces. I did mention to reception but they seemed little interested and do nothing to enforce it. That makes it very difficult for those of us less mobile especially when you're forced to park in the overflow parking which is a good and painful walk to get to the hotel. We had an executive room 14 booked, to be honest I don't know what was executive about it?? The carpet and room decor both need urgent renovation. The shower needs to be cleaned as it overflows onto the bathroom floor perhaps because the drain is blocked. The bed on a plus was comfortable, the room lacks any executive offering such a small fridge or complimentary water and biscuits. I appreciate it is an old Manor House but it is not hard to renovate/redecorate and modernise it and please do more about the lack of disability car parking and kindly enforce it.

Absolutely amazing stay at this hotel last week. Accommodation was extremely comfortable with a full tea service, hairdryer and tv in room. Lovely clean and modern bathroom. Food outstanding. Staff in the reception, restaurant and bar could not have been more helpful. Went above and beyond expectations. Beautiful edwardian manor house with acres of grounds. Perfect for exploring or just sitting having a cup fo tea. 3rd time here and will keep coming back

Booked as part of a paultons park break, the hotel is a beautiful looking place with lovely grounds as you drive up the long drive way. All the staff we met were very helpful and professional and a credit to the hotel. The room was adequate for a short stay and the breakfast was great in a lovely setting. Staff dealt with any allergies concerns quickly and personally showed us round what was a great touch which we appreciate.

Wow. Visited 30/31st August 2024. For the price we paid we didn't expect ⭐️⭐️⭐️⭐️⭐️ but there are certain standards we did expect like the PAT testing of electrical appliances to be up to date (see pic below dated renewal of PAT test June 24!) Rust on shower rail and inside the bath (again see pics below) signage for the entrance is tiny and we spent 15 mins driving around the campus so be warned and parking was a nightmare also! . Restaurant is fairly expensive and situated on a main walkway to the rooms so we didn't bother eating there popped the a lovely pub down the road instead and had a lovely meal. We wouldn't personally stay there again and thankfully I wasn't electrocuted drying my hair!! ⚡️

Saw this on my local tui site and as it was my husbands birthday booked. 2 nights B&B +and afternoon sparkling cream tea. We didn't eat in the hotel as quite expensive for food neither of us would eat. Pint of pale ale and a bottle of squeezed orange juice £10.50. Bitterly disappointed with the afternoon tea. Scones were crumbly rock cakes! had to send the coffee back as it was luke warm. Waiter said as its your birthday sir we will give you a glass of prosecco free (this was supposed to have been included in the afternoon tea anyway). Other people's afternoon tea was of far superior quality than ours and they got their prosecco given without asking. Management did refund the price of the afternoon tea, but was was supposed to be a joyful occasion was soured. Would recommend the hotel for sleeping at only.

Ok is all I can say with this hotel. Menu is minimal and certainly not for younger children. Reception never answered the phone and that included when I needed to ask questions after I had booked or on departure. Both coffee machines were not working properly and staff had minimal knowledge when asked about food items, including breakfast when you had already chosen your food but then had to order different eggs for example which would take longer.

A lovely hotel, the service was very good as was the food. The only complaint was from the ladies that the toilets needed cleaning, one had no toilet paper there was no paper towels. Admittedly this was around 5pm and there had been a wedding party, but really there's no excuse for this class of hotel.

Good points: The "Cruise" deal was really good value for money. Our ground floor rooms were well equipped. Quality of food for dinner and breakfast was good. Taxi transfers were excellent. Overall, staff were very pleasant and helpful. Negative points: Off hand and unhelpful manner of receptionist on our arrival - 2 minutes before our dinner booking after 350 mile car journey through the torrential rain storm that flooded the Winchester area. Very poor quality camp bed provided for 5 year old in Family Room - slats coming loose, wafer thin "mattress". Overall: would definitely stay again, with the hope that the negatives could be addressed.

Awful bed! Dirty. Rusty. Filthy fans. Marks all over floor and walls! Rusty hand rails. Rusty shower bar. Generally filthy! It's a beautiful but tired and run down venue. Won't even supply a managers email address!! The pool area was dirty with tissues all over the floor in the changing rooms. Not very friendly staff! Didn't help at all!! DO NOT USE

Excellent stay. The hotel is a Magnificent Old Manor House, situated at the end of an impressive driveway, surrounded by fabulous gardens, lawns, and woodlands. It was a perfect peaceful retreat. We got a warm, friendly welcome. Our rooms were spacious, spotlessly clean, and well equipped. The fan was very welcome in the absence of AirCon. Good, powerful shower. The buffet breakfast was excellent, with very good quality produce used. Except for the typical hotel toasters that seem to do no more than warm the bread ....or burn it ! That, however, was the only 'grumble'. The staff throughout the hotel were very friendly yet totally professional.

Lovely building with extensive grounds. Great welcome and all staff friendly. Room was comfy, not that large but adequate. Bathroom was 'tired'. The price was extremely reasonable and I would say, give it a try. Lots of nice walks and the Club with gym and pool is a great addition

We are visiting this hotel for fourth time for an overnight stay before we embark on a cruise. This time has not been as good as the last three for a number of reasons. We chose a better room, inside the main hotel, rather than the annexe as we have done previously, at the time of our visit their was a wedding in progress and in the evening, what I can only guess was the bandit disco at the wedding, caused enough noise for us to have to close the room windows. I'm not against anyone enjoying themselves however it may have been nice for the hotel staff to have advised us that there may be some noise late into the night. To make matters worse a fire alarm went off at around 1.20 am, we vacated the building to find that it was, fortunately, a false alarm. By this time the noise from the wedding party had ceased. At breakfast time we were shocked to find that our table had been cleared of our half drunk coffees as we returned, after eating our cereal, with hot food, I had to take sone cutlery from a vacant table so we could eat our food. Sort yourselves out, Chilworth Manor, we have come to expect better from you.

An easy 4 stars. Hotel itself is absolutely beautiful, and spotless the cleaners deserve some kind of award for keeping it pristine. The guy on check in reception was really friendly and helpful. The bedrooms was very clean and beds was very comfy, I think the decor settled in very well with the hotel. Breakfast was absolutely amazing, massive selection and everything was so fresh. For the price £81 a night it's an absolute steal, I wasn't expecting such a high quality for such a low price. Only thing that let it down being a 5 star review is the pool and spa area, say the least it's due a huge revamp it's so tacky and falling apart. Seat right under the steamroom generator which burnt my colleagues leg pretty bad, they need to remove that seat or block it off better. Lockers are all broke and the sauna is in a dire state. Another little point, food needs to be more reasonably priced over £18 for a single burger was eye watering. But overall, id stay here over and over again

I stayed here with my daughters aged 8 and 12 as part of a Paultons Park deal. The hotel is lovely- abit dated in places but that didn't matter. The staff are incredibly friendly and welcoming, we had a couple of little niggles during our stay, but staff soon sorted them out quickly and seemed happy to do so. The breakfast, which was included in the price was perfect for all of us to fill our belly's ahead of a busy at Paultons. The only reason I've not given this 5 stars is for one reason…. Like many other families I booked this hotel as it was part of the deal with Paultons Park. And it's great, but the food choices and areas to eat aren't child friendly at all. There's a bar area and quite a posh looking restaurant, which was full of older diners and I'd never dare take my children as they'd cause chaos. There's a tiny kids menu which had 3-4 choices of main course on it and one pudding choice- ice cream. We ate here on our first night because it was convenient but on our second night I booked a table at the Hungry Horse which was far more suitable for a family. I'd definitely stay here again and 100% recommend this hotel but I'd definitely plan out meal options differently.

Arrived for an overnight stay at this hotel and impressed with the lovely building ,beautiful architecture...... Room spacious , needed a lirtle bit of attention but only cosmetic ...pool an added bonus and gardens lovely although they need some attention as quite wild at the back of the property. Would stay again, but bar prices too expensive...., a glass of wine £12 -16 , restaurant menu does not cater for all tastes ..., bar menu also limited and food prices need to be more reasonable ,as quality good. Staff lovely and polite ..., well done, and cater for all your needs. Breakfast good and plenty of it , would prefer waitress / waiter service for tea / coffee though ,as buffet self service. Again staff polite and attentive...Pool and leisure centre needs attention , and rubbish taken out of pool , ? as there again when my husband went for a swim the following day , again pool staff polite and visible. Location okay for travelling, but road noise can be heard from gardens. On the whole impressive, just needs that extra care and attention to detail which would make this a 10/10. Well done ...., ?, so hope this feedback helps .

Has a lovely stay as usual. Interesting walk into ancient woodlands behind the hotel garden. Enjoyed a cool drink on the back veranda as the sun went down for the day. Breakfast was hot and plenty of choice from full English with enormous mushrooms to fresh fruit and yoghurt.

Upon arrival told by receptionist that no dinner reservation was made ( I was charged & paid for this on booking ) they'd see if they could find a table or we could have bar meal ( not as a good choice as very limited ) , I had asked for a bottle of wine to be in the room that never happened ,so had to have it with our bar meals Room was OK not over the top larger TV required as room was a large room struggled to see picture from either bed or seating area needs air con or larger fan , selection of drinks limited on tea tray no instructions on coffee machine,, breakfast was OK staff not over friendly

We stayed here before embarking on a cruise at Southampton. The room was very comfortable & the hotel is situated conveniently just outside Southampton. Very reasonable prices. Breakfast was busy but good. Ideal for what we needed.i think they do a cruise parking service & shuttle if you needed but not 100% sure

I stayed for one night as it was close to where my friend was getting married. No major issues, I was pleased that they allowed me to store my bag at reception as we were too early for check in. Bed was comfy, shower worked well. It was a good stay. The only bad thing was that the window didn't open very much so the room got a bit stuffy.

We arrived after a tiring day at Paultons Park and the hotel had not got our family booking correct with not the correct beds ordered. After much complaining they offered us an out of service room, neglecting to say the loo didn't work properly. They didn't take a credit card number so rang the family room late to request payment disturbing the children. There was no apology at any time for any of the inconvenience caused or for example a free drink. When we went to check out we found they had taken payment without allowing us to check the bill. It was all very unprofessional and unpleasant.

This was a nice looking hotel with fabulous grounds and a lovely terrace area. The bar was also lovely. Room was spacious and clean, Lift is rather small - we were using a wheelchair. Had dinner at the restaurant - big mistake - Starters were ok but tiny, mains - both sub standard - chips were nice but steak was horrible and had already been cut. Mustard was given in sachets, I had a pasta dish but no parmesan was available. Two courses with wine were £98 !!! so very expensive.

Stopped room only prior to an early morning ferry sailing so cant comment on breakfast. Room was fine - comfy bed, basic tea tray but hot chocolate sachets supplied on request. Shower/bath in need of attention - broken/grimy chain holder. Grounds lovely - walking the dogs in the evening we had the pleasure of seeing a deer up close! Choice of food was poor - the bar menu was burgers and not much else and I've never known a terrine be wrapped in nori ( or noori as the menu said). Terrine it was not, more like very expensive cold leek sushi with a blob of something on the side. Very disappointing Overall though a good stay but food choices need to be improved.

a member of staff was rude and embarrassed us with a situation that we had no control over but he created

We came for a night stay to celebrate our 5th wedding anniversary after getting married here . We have stayed here on multiple occasions previously but this stay was terrible! The check in lady was very abrupt and rude. When we got into our room there was a huge stain on the carpet,stains over the window seat cushions and net curtains that didn't cover even half the windows and dead flies on the window frame. Being a suite room costing just under £400 for one night I think this is terrible! You don't even get something as simple as bottled water in the room,very poor in my opinion. The menu for the evening meal was dire,minimal options and very over priced for what it was. Rude waitress who kept rolling her eyes and making jokes about how we ordered our steaks. Can't comment on breakfast as although we paid for it,upon entering the restaurant,it was so cramped we turned around and left! The only positive from our stay was our visit to the club for a spa treatment,the staff were very friendly and helpful. We will not be returning to this place ever again,it's gone massively down hill,minimal service at a very expensive cost. Such a shame as we loved it when we came to view for our wedding but if we were getting married now it would be a definite no go!

Came here for a short break as a base for the new forest. On arrival the hotel came across as wonderful Manor House in the middle of the gorgeous english countryside which by all accounts it is. But like all things is starting to show its age. The room we stayed in was a luxury king, the bed was king but luxury perhaps not . It was however clean and tidy and the bed was comfy, the room in all could do with a-bit of TLC it did however serve us perfectly well I might just need to lower my expectations. The staff on reception were efficient and friendly as were the majority of staff we met . I used the pool during my stay and this was a welcome relief after a long drive, again clean and tidy with equally helpful staff. Prices in the bar are quite high, even by London standard at £12:50 for 2 pints but that's your choice if you don't like the price don't buy the beer. Parking was an issue, with the hotel close to the ports it offers park and stay so a lot of the spaces to the rear are used for this and although the front is large I still had to leave my car in a dark area to the side. Although seemed perfectly secure and my car was fine ( I'm protective of my pride and joy) . There was a prom on both nights of our stay and the party itself wasn't an issue, no noise and perfectly behaved teenager. It was a little shock when all the Aunts , uncles brothers and sisters turned up to see them arrive but that me showing my age lol. Did have an issue on the first evening with our meal, slow service and very poor quality. With staff ignoring us then snapping when asked if there was a problem in the kitchen. Excuse the pun but this left a poor taste in our mouth. Awoke next morning dreading a re run at breakfast. However couldn't have been more wrong. Lovely staff nice food and a decent selection on the buffet. On speaking with other guests they were shocked at the meal from the previous and I can only assume it was a one off as this didn't seem to be the norm. Spoke with Melisa a little later and she was most helpful with genuine concern raised our issues with the restaurant sorting a problems we had. Decent hotel and if I just needed a one night stay it would be ok however anything more no .

Booked a cruise package paid an extra £20 for an upgraded room in the manor hotel, we stayed in room 15 which is 1 floor up from reception so had to carry 3 suitcases up the stairs was told by reception that we can leave luggage in a secure cupboard in the reception but when we checked it wasn't locked so wasn't happy to leave it there, our room was very small with a small double bed but it was clean and adequate the room had 2 windows but only 1 window had a net curtain on it so had to draw the curtain the bathroom had no roller blind on the window only bottom half of the window was frosted glass, my husband could look out at the front of hotel whilst having a shower, drinks are expensive in the bar I ordered a bottle of corona no lime they didn't have limes which is fine but when you are paying them prices a lime would have been nice, the young man at the bar wasn't very welcoming, however the gentleman in the dining room at breakfast was fantastic wasn't sure if he was Spanish or Italian, breakfast was good with help yourself to the coffee machines which were good, however no tea was on offer so had to ask a waiter for a pot of tea, beautiful building and grounds I think the hotel would benefit hugely by a few simple improvements, a few more chairs and tables in the garden area at the front would be a benefit as only 2 benches and people always looking out there for a seat, would book a cruise package again at the right price plenty of parking and taxi service was excellent with no issues

Dinner was slow and of of very poor quality. Most diners complained. Head waiter seemed used to it. Broken fittings in room. Given 2nd floor room with no lift. Breakfast has limited choice and also of poor quality.

This review is based on a work retreat, involving two days and one night in the hotel in July 2024. Because it was booked and paid through work, I don't know how much it cost. I understand it was surprisingly reasonable, though we may have had some kind of group discount. It's a lovely old building (with more modern extensions). Our working area was in a modern meeting/conference room, with occasional breaks in a conservatory opposite. It didn't have the same character as the older bits of the hotel, but was still a nice working environment. It was also great to have access to the grounds. We had a little walk during the first afternoon and a longer one after breakfast the second day, catching sight of a heron and a couple of rabbits. Our room for the night was in the old part of the hotel, which was suitably grand, though there are signs of age. There were some uneven parts on the walls and ceilings and evidence of an old water leak outside our room. I trust the problem itself was long fixed, but the cosmetic damage remained. The double room was absolutely massive. As well as the bed (which was larger than ours at home) it had a writing desk, two coffee tables, and a sofa. There was some kind of camp bed folded up in the wardrobe and would certainly have been room for several other people. The en-suite bathroom was also spacious – again, larger than our home bathroom. I have to say that I found the food mostly disappointing (although I don't know what it cost). Over the course of the retreat, we had breakfast, two lunches, and dinner in the hotel. One minor issue was some confusion over breakfast times. The information sheet that we had in our room said 6:30-9:30 but the wallet our key card came in said 07:00-10:00. (I think the former probably correct, because there were several people already there when we went down soon after 7.) There was lots of choice for breakfast (cereals, toast, cooked options) but not so much choice at lunch, particularly as a vegetarian. For some reason, the vegetarian options included tofu in both lunches and two courses of the dinner. I don't have any particular objection to tofu, but would have liked more variety. On the second day, I ended up having potato salad, mashed potato, and noodles. The three-course dinner took quite a long time (~7-9pm), despite us having ordered everything in advance. To be fair, one colleague on our table remarked several times how much she enjoyed the food. We weren't so impressed though. Moreover, even after three courses, the first thing my partner and I did after leaving was buy some crisps from the bar (at £2.50 per packet). If it had been down to me, I'd probably have gone to the nearby Chilworth Arms for dinner, though I suspect that would be more expensive. Staff were polite and efficient throughout our stay. I couldn't say anyone when above and beyond what I would have expected, but there wasn't really any need for that. Certainly no problems there.

I stayed for 2 nights and everything was excellent. The hotel is set in wonderful grounds and all the staff were very polite and helpful at all times.

Firstly, a beautiful building, beautiful grounds. Very impressive upon arrival. Reception, bar and restaurant very grand in appearance and comfortable. I upgraded to a superior room (room 7), which wasn't cheap by the way compared to other hotels I have stayed in. I was disappointed with the location of the room, which overlooked the bins. There was a huge stain on the carpet and on the ceiling. It was the hottest night of the year so far, and with no air conditioning, the windows were left opened overnight. Unfortunately, staff were coming in and out of a door beneath our room, chatting, which kept me awake. I would say, don't bother to upgrade your room, although, having not seen a standard room, I can't compare the superior to a standard. I just feel the additional money is not worth it. Dinner in the restaurant is fine if you like tapas. It was very nice food to be fair, but expensive. Two drinks at the bar were £21 !!! That was a pint of lager and a large white wine and soda. Breakfast was good … nice selection, but would be better if the hot food was cooked fresh and served to table. Would I visit again? Not sure to be honest. I think I would try other hotels in the area first.

Had broken hip and had rung ahead to say I can't get in and out of baths so need a shower please and no stirs as on crutches. Was given a room with bath and had to get up three flights of stairs on crutches. Was in agony. The person on the desk just laughed and said nothing she could do. She was quite rude. No vegan cooked breakfast even though had also phoned about this Nice hotel but terrible front desk staff. And also don't go if disabled they will laugh at you.

What a rip off, the hotel and rooms were fine, the restaurant was the problem, only doing tapas, which was not advised on the web site. Paid £51 for four small dishes and two drinks, would have gone elsewhere but very late and tired, not impressed need to rethink this !

Comfortable rooms, very clean, excellent breakfast, central location, quite setting in lovely grounds

An excellent place to stay after a long international flight. From Rob at the front desk to Evan at the bar - and all other staff, including those in housekeeping and serving in the restaurant - they all make customer care a priority. The setting was tranquil and the price was reasonable. I enjoyed dining in the small on-site restaurant with only about a dozen tables. The food was tasty, and the service was stellar. Definitely a place to return to again and again!

Visited with young daughter on route to Poultons Park. A very warm welcome from reception. Daughter was given activity pack which made her day. The pool facility is excellent and clean and welcome children between 15.00-17.30. Special Mentions must go to Lilly on the bar in the evening who kept us served and Christina the Breakfast Host nothing was to much of a chore for either of these team members. 5 Stars to both of them. Only knocked one star off as Childs menu is not available till 18.00?? very odd as full menu is available all day - surely a tweak the management could easily make to improve things for the young visitors. So there was a wait till 18.00 for the childs menu but as mentioned Lilly kept our daughter entertained and went above and beyond so this turned our would be complaint into a positive experience. All in all a perfect choice for visiting Peppa Pig World with the bonus swimming pool ideal for kids. The room was comfortable and clean and no noise to keep us awake.

Upon arrival we were treated at the bar by Evan Absolute genuinely great guy and an asset to the bar ! Treated myself and my partner with the upmost respect Staff like this would and will make myself and partner come back . He was attentive at all times

We got a deal for 3 course meal on first night as well as breakfast on each of our 2 mornings for the normal room only price which wasn't a bad deal. We found double bed too small. Staff were all very polite & professional. Lovely meadow at the back for short walks. Great stop over for visiting family, would think you might get cheaper deals elsewhere if about to embark on a cruise.

just great - loved all of it. lovely family hotel. staff were lovely (big shout out to Evan best Maitre De and bar man ever!) and all the girls in the restaurant. best of the fine British manor hotels, cant fault it. would definitely go again. we went bec it was near peppa pig world but we struck gold. couple of weddings while we were there so clearly a choice venue for weddings.

We stayed here as part of a deal with nearby Paulton's Park so came with small children. Firstly the good: location is truly stunning and the gardens are beautiful. The hotel is a mixture of old building and newer added accommodation, the two blend well and there are pleasant outdoor seated areas. Decent pool which the kids could use between 3 and 5.30 I think, so that was a bonus. Breakfast was good, the hot food was well cooked and the mushrooms in particular were very tasty. Not so good - as a partner to the theme park I expected eating with the children to be easier. The kids menu was basic, but they had to wait about 20 minutes for the food to arrive. I asked for some bread but apparently bread at the table isn't offered (a waiter managed to get some eventually because there was a wedding on!) We all fell on that bread as the chicken dish (over £20) was tiny with no vegetables. Only one vegetarian option too, so the dinner was not a great experience but an expensive one. The bedrooms were comfortable and modest, the water pressure in the shower was very low and it dried up on several occasions (we were on the 3rd floor). One of our rooms was cleaned and new towels supplied, the other one wasn't! We had continuous problems with the keys not working, not sure if that was our fault but over never had to trot downstairs to get a key reprogrammed quite so often. So overall a mixture of good and disappointing. I would say there are probably more child friendly hotels partnered with Paultons Park than this one

Things that had not changed were excellent. All other changes were rubbish and spoilt what in the past has been top grade..

The hotel is one of my favourites. At this time of the year, with the blossoms out the driveway is magnificent and the gardens very lovely. Couples who've chosen it for their wedding must be absolutely delighted The staff are always among the most helpful to encounter.

The scenery and gardens are beautiful and the pool looked lovely but we didn't have the chance to use it due to our late arrival. The. Receptionist and Staff were very friendly and efficient. The room was clean and had all the essentials but the mattress needed changing so we did not sleep well. Our 10-year-old enjoyed the bar menu. Overall, better and cheaper than others in the area.

Would recommend staying for bed and breakfast. Dinner bed and breakfast package was not the experience that we were hoping for.

All in all, a lovely place with friendly and welcoming staff. Had many guests who were returning guests. Definitely worth a visit!

Nice hotel, but rooms a little tired. Some noise from neighbouring rooms too. Breakfast was very good on both mornings. One dinner was excellent and one was average.. Drinks in the bar were somewhat expensive. £10 for a G and T seems like London pricing as well as £7 for a pint. Service was very good throughout our stay.

Hotel convenient for cruise and stay, with DBB and parking included as well as taxi to & from the port. Only comments would be food choices are limited and bar food should be simple and included in DBB package

A beautiful setting and we enjoyed our overnight stay though felt the hotel and the room we stayed in was a little tired regarding decoration. The staff, especially the breakfast team, were attentive and friendly and always nice to give and receive a smile at 0700! Breakfast was really good and was part of a BW deal so all in all our overnight stay was excellent value.

Was very close to paultons and surrounding attractions, Room basic but clean and pretty quiet, especially as there was a wedding happening

Stayed for one night included parking for 14 nights taxi transfer dinner and breakfast. Was excellent value and transfers were seamless. Would do this again and recommend to others. For us this worked out cheaper than booking everything separately

We booked the cruise & stay package which was very good & have already booked for next year when we are going on another cruise.

The hotel looks great and the gardens are enjoyable. However the room and bathroom were not very clean so that put us off. Also the food and drinks are quite expensive.

i stayed here a few times, and I am never disappointed. staff are lovely, food is great and the grounds are stunning. highly recommend.

I had to visit Southampton for a couple of days and thought it would be nice to have a good breakfast and a swim which is why I chose Chilworth Manor. I was not disappointed on either count. The reception staff were pleasant & efficient, the room was clean & comfortable and the TV & shower were fine. The pool was a comfortable temperature and a good size sufficient for me to swim worthwhile lengths. Staff were great here too. The grounds were wonderful and well worth taking the time to walk around. Breakfast was superb with a very well prepared selection of cereals, fruit, pastries and for me a cooked breakfast including sausages, bacon, hash browns, tomatoes, mushrooms and runny not hard over cooked fried eggs! All in all a very pleasant hotel experience that I would gladly recommend and return too.

Hotel is clean the staff is very nice and polite at all time willing to help. The room was very clean bed was ok , yes you can hear people walking by and in the others rooms like doors opening. We were here for a dinner do now the downside 3 course meal starter so small, second course at our table we were wonder where the vegetables again small. The dessert was larger. The drinks were very expensive that included coffee. Breakfast was ok the downside mushrooms did not taste very nice.

Sorry to say that this was a very poor stay for us! And we spoke to a few other people that also had a really bad stay (perhaps a bad weekend to visit?) Firstly the room - we stayed in a deluxe double room £169 per night not including breakfast! - we weren't told about the very steep steps from the ground floor to the bedroom within the room - the stairs were dangerous in my opinion! The shower was underpowered and not very hot, the room and the bathroom had stains on the walls and ceiling, no fridge in the room and the heating was poor! We only wanted a snack and ordered 2 pizzas - they were clearly frozen pizzas which you can buy from any supermarket - not great quality! And we're like warm …. £15 each!!!! The bar service was very poor … the girl with red hair (I won't name her) was extremely rude and unprofessional… I spoke to several guests who also stated how rude she was I'm afraid The breakfast again was luke warm at best although there was a good selection - but the hot items are clearly not being monitored very well (I have worked in catering for years) All in all a poor stay and we won't be back

Two stars given rather than just one because the service was very good. Staff were lovely and very attentive. Also the booking process was helpful and efficient. Sadly the food in terms of quality and quantity doesn't match this. Our cream tea was average and very small - not good value for £20 a head. The sandwiches were very fresh and tasted good but only 3 small fingers each. The cake portions were tiny and appeared to be shop bought. We had a small slice of Victoria sponge - nice but if it's the one I think it is (from a well known supermarket) the small slice we had was about 60p worth. Likewise the quarter ! of a small chocolate tart (why didn't we get a whole one each - they are not very big?) which are £2 for 2 in another supermarket - so we had 50p worth. The scones - my favourite bit - were hit and miss. The first one was lovely but the other so hard it was mostly inedible. Suspect heated up in the microwave for too long. Also no vegan alternatives provided for butter or cream which is not hard nowadays. What a shame as the setting is nice and the staff were so lovely. The food really let the experience down.

Always a nice place to stay. Staff are helpful and friendly. If there is anything they can help you with they do. I have stayed here 2 times in the last year and both visits are good. Its comfortable but a bit pricey! On the whole I will always try to stay here as its convenient for travel to family and the local area.

Firstly I must say this is a lovely building which has been beautifully restored. We had booked in for afternoon tea, and my reservation was made via the hotel website. Upon arrival, they could not find our booking, despite the hostess viewing my confirmation and saying this was indeed via their website. We were seated down and they were still able to accommodate the booking. Once we were served our afternoon tea, we were disappointed. The cakes we were served were stale and dry, clearly off cuts as they had not been prepared for our reservation - tables around us had different cakes to us. We did complain and the team were kind enough to replace the cakes with some different ones. Upon finishing our afternoon tea, we moved in to the bar area. There was no music playing and the room had no atmosphere, we felt that we had to whisper in there. Overall, the staff were friendly and the building was stunning but there were many factors that left us feeling disappointed. I am unsure if I would return for afternoon tea again.

Beautiful grounds & huge manor. Very welcoming & helpful staff. Nice buffet breakfast & they accommodated some vegetarian sausages on request. Plenty of fruit & cereals are available too. The only reason I gave a 4 * is because the room was very cold. A gap under the door let in the coldness of the corridors. These had many fire exit doors which where left open. A tiny wall heater took the chill off the room but I did find it unpleasant to get changed in & ended up putting my suitcase against the bottom of the door to act as a draft excluder. I wouldn't hesitate to stay again as offers a very good pre cruise stay & the Manor is very clean indeed. Excellent parking & taxi transfers to the dock

The staff were so friendly and helpful and the food was amazing. I'm vegeterian and the selection was the best I've had at a hotel for a long time. I used the gym as well, which was a nice addition to my stay. Would stay again and recommend to friends and family.

We had some reservations about Childford due to some of the reviews on here but it was a great stay! we booked a suite and was excellent value… huge with a really comfortable bed, big sofa, lovely bathroom with a tub. We had dinner in the restaurant and the food was great particularly the roast pork belly. Breakfast was excellent and the staff were all friendly and efficient. The gym is big and well equipped. All in all a great stay and we'll be back.

The hotel is very comfortable & the staff are all professional, we had a brilliant 2 night break. the room was clean & comfortable. I highly recommend the afternoon tea at this hotel. The hotel is well located to explore the surrounding countryside.

Stopped at the Chilworth Manor Hotel for business on 2 occasion's. Friendly and welcoming staff. Nice bar area and food off the bar menu was nice. Used the pool and spa which I was happy with. The rooms I had were both clean. Good value for money.

We chose this hotel as was convenient to where we were visiting. Paid to upgrade our room, after winning a Buy A Gift stay on a raffle. Not entirely sure what the upgrade gave us, apart from towelling dressing gowns and slippers. Maybe bigger bed/bedroom. Anyway, it was OK. Bed was comfy, but agree with another reviewer, pillows lumpy. Our bathroom, funny shape, had no heating in there and so felt quite cold. Could do with a hand towel rail/ring beside the sink,as the towel rail was the other end of the room at the back of shower cubicle. So we hung a hand towel over the makeup mirror rail in the end, as this was right next to the sink. Breakfast was OK. Help yourself selection to choose from. Staff at breakfast very polite and helpful. We had also been given an Afternoon Tea as a gift, so decided to use it while staying at Chilworth Manor. Booked it for 4.00pm. We arrived on time and were offered coffee or tea ( but not a selection as website states), which came quite quickly. However, 20 mins later, when tea/coffee was all gone, 3 plates were delivered to the table,containing finger sandwiches, scones, cream with jam, and a selection of bought cakes. After seeing photos on line of afternoon tea there, we have to say that our experience firstly, presentation was not the best! No Afternoon tea plate stand, just 3 dinner plates! Cheese and chutney finger sandwiches, were not great..cheese not freshly grated, so dry looking. Scones were nice with lots of cream, but website says homemade jam. Our jam was in screwtop pots...Robinson we think. Then cakes on last plate, 2 of each... macaroons, bite size cube of chocolate brownie, very mini orange/chocolate éclair and 1 chocolate tart cut in half. No mini dessert! Asked for more tea, as obviously was all gone while waiting. Realised too late, also milk jug was not very clean inside. We were the only ones in the dining room, so did lack atmosphere. All over in half an hour, from start to finish. We just felt, they had forgotten there was an afternoon tea booked, hence delay, presentation and quality. Not the best Afternoon tea experience we have had. Having just read a review from someone back in 2018, things obviously have not changed! Disappointing!

Great location. Very clean. Friendly staff. Comfortable bed. Well equipped room. Plenty of choice for breakfast. Comfortable bar area. Plenty of parking. Didn't use health club so can't comment on that. I Would recommend Chilworth Manor.

Great old world atmosphere Get away from he hassle of the modern world, Chilworth Manor has old world charm, yet has all the up to date amenities. Good parking. Near to Southampton, Eastleigh, Romsey, the New Forest and Winchester, great places to visit.

I will happily go this hotel again. It has the character of an older hotel but has been updated nicely. The room was well appointed and both it and the bathroom were impeccably clean. Wish there had been more tea bags and less coffee but that's my foible not theirs. I always take extra with me! There is plenty of parking with an extra carpark. Though next to a science park it was quiet because of the trees and shrubbery. The grounds were lovely though mostly bare due it being so early in the year. I didn't have breakfast but I am sure it would have been the normal excellent standard. I did have dinner which was delicious but was a tad disappointed by the small amount of choices. That again might be due to it being a quieter time of year. The prices for the food and wine were reasonable too.

The hotel is only nice because of the area it's in, if I had to pay full price for his hotel I wouldn't be happy as we got a cheap price, very dated rooms, the floors are terrible really noisy, a party was going on right beneath us one of the nights which is obviously fine but you would of thought they would of pre warned the guests who was staying above but no. The breakfast was standard. The quality of the hotel I would say would be 2/3 out of 5 stars, the pictures make it look a lot better than it is - just being honest. The bed was soo uncomfortable it was very hard and the pillows were very lumpy, me and my partner struggled every night didn't get much sleep, but that is opinion other people might like a rock hard bed.The staff were nice didn't really have much contact with them, Where the swimming pool and jacuzzi is (The Club) i was really disappointed, the changing rooms were filthy i was shocked, i don't agree with allowing children there as your meant to be relaxing so I'm glad we went somewhere else for our spa treatments. Overall experience i was just let down by it to be honest so i wont be recommending it to anyone, i think we will stick to a premier inn.

O k place beautiful setting but has no atmosphere. The room was o k very basic the bed was really uncomfortable and pillows . the heating was on the wall type of heater . The evening meal was o k average. And the cooked breakfast was warm and no flavour . I just had continental that was nice .

Stayed at the Best Western Chilworth Manor pre cruise from Southampton. Great location for the cruise port. Lovely hotel in beautiful grounds. Friendly staff who actually seemed to be happy in their work. Basic room which was very clean and comfortable. The food is second to none. Excellent value for money 3 course evening meal and breakfast with EVERYTHING you could wish for.

My husband and I loved this hotel, we even extended our stay by 1 night, a lovely hotel, the staff are lovely. The breakfast was fresh and hot with lots of choice. We would definitely return to this hotel in the future and would definitely recomend it

Very friendly staff. Food very good. Hotel in a very good location.Especially for visiting the New Forest. Walls in room thin. Could hear next door in bathroom. Hotel spa . Had a nice pool, steam room & sauna. Would recommend

Beautiful hotel! Friendly, pleasant and helpful staff. Excellent food for both dinner and breakfast. Drinks a bit pricey but that's to be expected. We will 100% be visiting Chilworth Manor again and recommending to others. Very enjoyable stay!

Smoke alarm going off for at least 30 minutes during breakfast, right next to our table - extremely loud siren and my 2 year old was hysterical. No offer to rectify the situation and the chef kept coming out telling guests a range of excuses and these were all different so extremely dishonest

Stayed on night here recently. Hotel is nicely situated. The room was spotlessly clean, the staff very friendly and approachable. The food was really great at dinner and at breakfast. Would recommend this place.

Very nice place. A bit of a maze inside but grounds impressive. Card payment only in bar and restaurant, Can't really find any bad points, one step up from Premier Inn. Only gripe is that the bathroom was very compact. We had an enjoyable 2 night stay and compliment the staff who were all friendly and efficient

Stayed at Chilworth Manor just one night in order to be close to Southampton the next morning to meet friends arriving on a cruise ship. You really do get what you pay for here and although the price we paid was cheap, so was the actual room. Saggy mattress, one door hanging off the wardrobe cracked tile on bathroom floor and really dated furniture. There maybe better rooms at a higher cost.

Having booked a special treat for my best friends birthday, I was informed two days before that they had no therapist, but could still use the facilities, until I could re book, which was nice. In the morning of the day, I had a call to say they now had a therapist, so day could go as planned. When we arrived, I was surprised to see that the spa is no where near the beautiful manor, which the pictures I feel are misleading. We signed in at 9.30, and then picked up our towel and robe, having been informed they are having trouble sourcing slippers. ( a 2019 review claims the same)! We thought we'd have a coffee as there was an aqua class ( which they had notified me) but the receptionist said they had no milk, and she went off to get some. We didn't see her again, so at 10 am went to the pool. The whole area is very tatty, and could do with a good clean. Not having slippers made it very slippery ( ellisons beauty catalogue have them!) Pool side shower area covered in limescale, loungers covered in stains, looked awful. At 11.30 we tried to get another coffee, young man on reception said still no milk( I think they had to get it from the manor, which appears no where near the spa) . We tried machine incase it had been replenished. There was hot chocolate, so my friend tried the coffee, and an awful curdled mess came out. She had chocolate instead. I did speak the young man about milk, at 11.30, and said I was surprised that didn't make sure it was all ready first thing??? We had a meal in town( thankfully as I see reviews for food is not good) we both had different food, but both had bad stomachs later. The coffee machine, and the water machines grills were filthy. ! Only saving grace on this ‘ special treat' was the new therapist ( Liv) who was very professional and did an amazing massage. I would not book again, and I would not recommend

Stayed at this hotel for one night.on arrival the receptionist was very friendly and informative,the room was very basic but clean.the breakfast was excellent and couldn't fault it and just a shout out for one of the waiters think his name was socrates he couldn't do enough to make our breakfast and stay special.

Stayed here 3 times in last 12 months and my first choice hotel. The stays get better each time. Room facilities good, cleaning staff excellent. Breakfast great had everything you need to start the day. Leisure Club a great bonus and one of the best I have visited, everything worked perfect. Check in and out easy, also free safe car parking. Grounds of the hotel are superb. Top marks to all staff.

Lovely setting and grounds, and beautiful building/bar area. Staff were all friendly and professional at all times. However I would not choose to stay again. The bed was possibly the most uncomfortable I have slept in at any hotel - I could feel the springs in the mattress quite painfully, and every time I moved even slightly the entire bed rocked like a hammock. Walls are paper thin - on one side I could hear every bathroom/toilet noise and the man snoring loudly all night; the other side had a locked connecting door, and we were kept awake by the couple talking loudly, watching TV at high volume and having sex loudly until about 3am. Very unpleasant, especially with my 13 year old son sharing the room with me. Breakfast was relaxed although we were quite early as we were unable to sleep. The bacon and hash browns were quite soggy from being kept in covered warming trays.

We stayed at the Chilworth Manor for 2 nights over the weekend with our dog. The drive up to the manor was amazing and when eventually the hotel came into sight it was reminiscent of days gone past. The hotel is beautifully decorated, retaining many original features. The dog friendly rooms are quite rightly as far away from the main features of the hotel (bar and restaurant) but are still decorated to a high standard. Breakfast was the best we've had in a hotel with a fully stocked hot and cold buffet and decent coffee. The staff are lovely and very friendly as well as attentive. The grounds are magnificent and just a 10 mins stroll away is the dog friendly pub called the Chilworth Arms - not as friendly and welcoming as the hotel though. Wouldn't hesitate to recommend and we would certainly go back.

We stayed here the night before heading off on a cruise. It's a short distance from Southampton but free overnight parking & has everything you need. The rooms were very comfortable. The hotel itself is lovely inside & staff friendly. Our only slight problem was a gentleman (and I use the term generously) at the bar who seemed very agitated was swearing very loudly down his mobile phone at some unfortunate woman. Staff eventually asked him to keep it down. It did disturb the ambience a little although momentarily entertaining.

Lovely old Manor House set in its own grounds providing plenty of space for local walks. Included Spa with pool, sauna and steam room. (Take a pound coin for the changing room lockers). Towels provided. This hotel is maintained well and always presented clean. The staff always appear helpful, friendly and professional. Dining room provides very good food although portions might be considered large by some. Majority of rooms have USB charging sockets, a steam iron and a board. Plenty of storage is provided. Overall very good value for money.

Chose this hotel as it was convenient to family we were visiting but we were so glad we did. It's a beautiful hotel set in amazing grounds. The staff were all very welcoming, professional and friendly. The food was great especially the breakfast options and the free use of the gym and spa was an added bonus.

Very clean hotel and great value for money. Breakfast was very good and service was excellent, with nothing being a problem. The only down side was not all the seats were independent. the first breakfast i say on a bench seat which needed an additional cushion so the table height was correct

Lovely hotel and grounds, in good location. Staff were very friendly. Room was spacious. Breakfast was self service and plentiful. We were lucky that it was very quiet, but if you stay at weekend, I guess you have to expect some loud music as the hotel is a wedding venue. They have to make money and I would hate this hotel to close! If you focus on the positives, it is very good value for money. Parking can be an issue as the hotel is used for 'Park and Cruise', as previously stated. Disabled bays are quite small and could probably do with a few more, given the size of the hotel. Overall an excellent stay and would not hesitate in returning in the future.

Pleasant staff at reception, Room adequate, right next to large extractor noisy and smelly. Ride and stay. Ample parking. Taxi timetable created some issues, resulting in our luggage being delayed at our cabin. Breakfast was on occasion a shambles.

A short stay at Chilworth Manor, with a swim before breakfast and a great meal at the bar the night before made my walk round the show easy. All the staff I spoke to were very helpful and as this was my second stay it won't be my last.

This is a beautiful Manor House with lovely views and grounds. Lovely setting for a wedding. Sadly everything else was poor. We had booked 2 rooms, but sadly my parents in their 80s couldn't attend due to ill health. They had paid upfront so got no refund, we asked for an upgrade on our room instead and were told no. Compassion not included. They lost £300. The room was dirty and tired, dribbles down the walls and grimy tiles in the bathroom. We were there for two nights but room was not serviced. Very basic tea and coffee offer, no water, biscuits etc, not sure how they got their stars! And as said this wasn't replenished. Dinner was included but poor selections with supplements on lots of it! Breakfast OK, no Veggie replacement for sausage etc. I can't understand this missed opportunity, such an amazing setting and building with horrendous, tired accomidation and poor customer service.

This hotel is in a beautiful location, lovely grounds and is an attractive looking manor house. The entrance, bar and dining room are attractively furnished but nothing else lives up to it which makes the shortcomings worse somehow. The standard rooms are in a hideous modern extension (nothing they can do about that)and in need of modernisation. No air conditioning and, because of health and safety I assume, the windows only open an inch. The room was clean but the bottom sheet on the bed either wasn't big enough or it wasn't made properly as it was all rucked up when you got in. The double bed dipped towards the middle and was in dire need of a new mattress. We had booked dinner for 7.15. Staff were friendly but seemed to have had limited training. Very polite but not keeping an eye out for customers wanting assistance. We ordered a 'while you're waiting' plate which after a 25 minute wait, and a prompt, arrived with the the starter. The main course was okay but - with an additional supplement of £7 for the trout and £9 for the steak - ridiculously overpriced. I will say that we did not pay that because we were staying with the compliments of the hotel following a pretty disastrous event earlier in the year. Breakfast was fine. We watched several guests who were clearly confused because they had to pay for dinner/breakfast at the time and not put it on their room to pay later. Staff seemed unable to explain it clearly, making it more complicated than it actually was. It is such a shame because it could be such a lovely place to stay, but we won't be back nor will we recommend it to others.

We stayed one night in this tired hotel, but I must highlight the infestation of drain worms in the steam room (video sent to hotel and would of uploaded here if video accepted - picture of vent by spa attached) and the disgusting levels of dirt in the pool area. We reported it and we're told you best email the hotel manager as they will take more notice of you than us - they have taken no notice of us. The rest of the stay was tainted but the rooms were tired, lack of cleaning up in the bar and generally I would expect better. My honest opinion is this hotel (specifically the health club) should be closed on health grounds as the evidence shows a history of lack of cleaning and hygiene and I would challenge the hotel manager to answer differently

Rude staff who are more interested in their phones and talking about when they clock off. Awful food - waited over an hour for a dry steak with cold chips (after chasing the disinterested staff). This cost £33. Room was disgusting - lots of suspicious stains and mould everywhere.

Beds need replacing, so uncomfortable and the springs are very noisy each time you move, it is dirty and needs a good clean. We booked to pay at the property, however half way through my even meal I get a message to say pay in 97 mins or loose your booking. Paid b&b couldn't wait to get out on didn't stay fir breakfast

Charged twice….hotel ran out of everything…wine, food etc etc. Refund slow for breakfast that was charged twice. Food in restaurant inedible…literally a steak that was still frozen….never had such a bad meal anywhere. Food next day was awful also….staff not trained at all. Really poor especially when you book the best room and it's still awful…of dear. Would never stay again

Chilworth manor was extremely clean, I could not fault it. Room was roomy if a little hot, although a fan was provided. Housekeeping did an excellent job and I would give them 10/10. However the restaurant was not so successful. The food was clearly pre-packed and warmed through which was very disappointing for the price charged £35 for warmed up food was not what I was expecting. I returned one meal as it was just inedible. I am not sure how you can make a medium steak greasy but they did!

The building and surrounds are beautiful and you are welcomed with friendly staff. The facilities are generally very good but some of the rooms are clean and tidy but some of the rooms do lack in some of the comforts such as Air Conditioning. The pool and gym are reasonably well equipped. The breakfast is very good, but the evening menu does lack in variety and although the menu is executed well, it is not very good value for money. Overall, a good hotel, ideal for short stays and access to the local attractions.

Spa facilities are nice although a little tired. Rooms are nice but tired. Food is fab in the evening but breakfast isn't great. Noise isn't great so I would suggest bringing earplugs. For what I paid though it was worth it.

Stayed here for a night after returning from our cruise it just happened to be the hottest day of the year,after checking in we were told our room was on the top floor that's ok if you have a lift to use but no no lift and no bellboy either we had three suitcases to lift up three flights of stairs a young lady from the hotel did help me carry my smaller case up which I most grateful for,so if your planning to stay here check which floor your on if you have difficulty climbing stairs,the room was ok but no air con and the heat was intense also no tv remote and when we inquired about it we were told they would find one only to be forgotten about,this hotel has lovely surroundings but is lacking in a lot of things and I wouldn't probably stay here again

Children not allowed to use the pool in the week. Bathroom was mouldy and very tired. Food was expensive and not very nice. Some friendly staff but not consistent. Disappointed and don't want to complain at the time as my husband has booked the trip as a treat for the family.

I stay in this hotel on a monthly basis for a few nights when visiting the office in Southampton. The hotel rooms are okay. They are quite dated but clean and everything you need for a few nights away on business. Now the disappointing part. The restaurant. My company book me in this hotel on Dinner Bed & Breakfast. Generally the food is over priced. They have recently changed the menu and its very poor choices. I heard a few guests feedback the same too. I had belly pork for my main meal which was disgusting. The pork was just 2 blobs of fat. The one piece of tenderstem broccoli I had was so over cooked you could barely eat it. I was so disappointed. I fed back to the waitress who was not interested one bit. She told me because my company have paid there's nothing they can do. To make it worse. I went for breakfast the next morning and had a sausage that I realised half way through eating it, it was still raw in the middle. The service is poor and the food is the worst I've ever been served. For that very reason I reported back to my company and told them I will not return back to this hotel. They will now book me into another hotel. My company usually used this hotel for quite a few employees. A large bit of business lost!!

The bath was dirty, the staff when you can find the are unhappy and £19 for a burger is a joke. The restaurant is small which means you end up eating in the bar. If I wanted to eat in a bar I would of gone to the pub down the road where a burger is £10

Loved everything about this hotel, room was spacious, clean, comfortable Kettle iron hairdryer available All staff were welcoming and nothing was too much trouble Po, jacuzzi and sauna available in another building

We had our perfect wedding day at Chilworth Manor! We went to look at the venue in February 2022 and were amazed at how the photographs online didn't do it justice! The updated reception, bar area & restaurant really had the WOW factor! In the Spring and Summer, the driveway leading up the manor looks pretty spectacular too! And the grounds!! That's what we truly fell in love with!! Throughout our wedding planning process, communication with the events team and our wedding planner Phoebe was so easy! They were always on hand and really quick at getting back to us whenever we had any questions or worries! Nothing was ever too much trouble!! In the lead up to the day, we felt extremely reassured and were in constant communication with the hotel! We had final details and handover meetings with our wedding planner and the team and we really felt our day was in safe hands! On the day… it couldn't have been smoother! Both myself and the groom got ready in the hotel as did many of our friends and family and everything was brilliant! There wasn't a single fault with the entire day! All of our guests said about how well the day flowed! Alex was in constant contact with us throughout - making sure we knew everything that was happening & we were kept informed at every stage! Anything we asked for was done straight away! And the food was even better than when we went for our menu tasting! There were so many special touches I could go on forever!! But we can't recommend Chilworth Manor enough and they pulled out all the stops for the best day of our lives! Thank you so much!! From the new Mr & Mrs Rowles x

We stayed in Manor for 3 nights the breakfast exp was poor with 45min before breakfast was finished they ran out of small pastries and the coffee m/c had only just got back working,a bride/groom arrived down to breakfast with very little food excuse give from chef we've run out of food not acceptable in a 4 star hotel

Had a great couple of days at this hotel. Didn't get off to a great start however, when having booked an evening meal, the restaurant couldn't open due to broken fans. However, an appropriate refund was made and we went to the Chilworth Arms (10 minutes walk) where we had an enjoyable evening. Comfortable room, majority of staff friendly and welcoming, - a couple of the male bar staff lacked personality however. Breakfasts were great and the leisure centre was ideal. Only about 20 minutes drive to Southampton. Would not hesitate to stay here again.

Myself and my family Stayed 1 night as part of the stay and cruise package. Hotel itself is amazing but that's where it ends. We booked a superior room and it was tiny and quite run down. The hotel was very noisy so my son couldn't sleep. Restraunt food was ok but definitely not worth the money but breakfast was good. Transfers to the port were included with our package so we asked how we go about booking a taxi for 11am and staff were less than helpful it was like getting blood out of a stone, we did eventually get it sorted definitely but it wasn't stress free. We have a couple of cruises coming up and definitely wouldn't stay here again for this reason.

I think the people who reviewed this property positively stayed in a different location to where I ended up! Stayed for one night (thank God) and booked the suite (also known as "a large room"). It was clean enough but dated. The bed on first sight was amazing until I realised it's not an extra large bed as described but, two beds attached together... Two different sized beds. We will get to that in a minute... I tried to go down for dinner at 6pm but I wasn't told you had to book a seat so - they couldn't fit me in. Given the lack of menus in the room I am presuming in room dining wasn't on offer (the lady who turned me away from the restaurant certainly didn't say it was anyway) so, I ended up having to get back in my car and driving off to try and find food. Not exactly the relaxing evening I wanted but, there you go. Went out, found somewhere which could feed me, ate, went back... Because I am too tall for their bed (had to move the sofa at the end of the bed because I kept kicking it), I tried to sleep diagonally but it proved seriously uncomfortable given the beds were different heights. This led to an awful night's sleep. In the morning, I didn't have time for a proper shower so figured I would wash my hair and be done with it. Used the shower head and got drenched because it was broken so water erupted from everywhere BUT the shower-head. Normally when I book a suite, I expect a better experience but - honestly - I've had comfier stays in run-down chain hotels compared to what this offered. I wouldn't recommend it and certainly won't be going back.

The approach to the hotel was very impressive as were the gardens. The lady on reception was not very helpful when we asked for advice regarding booking time for our taxi for the cruise. Our room was a suite, this was our only option as we are a family of 4. Initial impression was lovely apart from the heavily stained carpet. However, my youngest son had a terrible night's sleep due to the put me up bed being so uncomfortable. Our bed was comfortable. Not very impressed with the damp on the bathroom ceiling and corner of bedroom ceiling. We had dinner and breakfast in the restaurant. Service was friendly but slow. We also sat on the terrace overlooking the gardens, which was lovely. All in all stay was fine, but not as impressive as it first appeared unfortunately.

We stayed at the hotel for one night, prior to going on holiday in the Isle of Wight. We chose this place because we had had a good experience there in 2018 when we attended a wedding. Also it was convenient for the ferry crossing in the morning. What we liked: The health club was very good, offering a pool, sauna, steam room and jacuzzi. It wasn't busy and the staff were courteous and friendly. We had booked a table for a meal and it wasn't a problem for the timing to be altered because of arriving later than expected. The room was what we would expect: comfortable and offering the usual facilities. What was disappointing: The meal we thought was overpriced and marred by poor service. The restaurant wasn't over-busy and there were plenty of staff, yet we had to wait half an hour for our drinks to arrive. The main courses came soon afterwards and were fine but not very generous for the amount we paid. Nobody on the staff came to check if we were happy with our food. They were young and courteous, but gave the impression they weren't really interested in our meal experience. Having ordered dessert, another long wait ensued, this time with us being the only customers left. The staff were more interested in preparing the other tables for breakfast than attending to us. After we had reminded them of our order, the puddings finally arrived - one pudding looked as if one of the girls had scraped the bottom of the ice cream tub - this for £6! We felt so disappointed with this experience that in the morning, we opted to check out without going back to try the breakfast. When you pay premium rates for a meal and drinks, you expect better than this.

Thank you to Chilworth Manor and all the staff that made a celebration of a dear friend's life so special. Beautiful venue, stunning surroundings and caring staff. I have used this hotel for over 4 years now for training, business and personal purposes and I have never been disappointed.

Hotel is in beautiful grounds . Rooms are tired ,extract fan not working. We used the restaurant for evening meal,and it was adequate. The breakfast was like something from Fawlty Towers . Seemed to be short staffed, ran out of most things very early, No sausage's ,no bread, coffee machine ran out of water ,and milk. Cups and plates were in short supply . No butter . This is simply not acceptable in this day and age. There did not seem to be anyone in charge . Management arrived at 10,30 or 11. Won't be staying here again,until they change management or manager. On speaking to others at breakfast,it seems that this is a regular occurrence. And on reading the reviews,this is certainly the case .

Me and my husband visited on the 4th till the 5th. We came for Afternoon tea and a night's stay. The Afternoon tea was lovely, I would highly recommend. We used the spa, the pool and jacuzzi was lovely and so relaxing. The room was clean and had everything we needed. We had a shock at 5am when the fire alarm went off (we think a guest was smoking in his room) couldn't go back to sleep so had an early breakfast. Breakfast was OK a nice choice of hot and cold food. We checked out early to beat the traffic home

Impressive building but what a dreadful experience. This may sound picky but for the money charged, standards should be alot higher. On arrival we asked for a glass of rosè which was only available by the bottle for this particular one (One of us was driving) Was offered a room temperature alternative which was unpleasant. In the resteraunt, which wasn't busy for a Friday night, we had slow service and for a hotel of this rating, were disappointed in lack of choice from a photocopied menu! The food, after a 40 minute wait was luke warm and borderline inedible but we were so hungry. The overall service really was poor and everything over priced. In hindsight should have complained but at the end of a busy working week really did not have the energy and we were meeting friends and didn't want to spoil our evening. Will not be returning

We had our wedding at Chilworth Manor and it was like a dream come true. The manor and grounds are absolutely stunning and made for brilliant photographs. The rooms were clean and we had all the amenities we needed and more. Every member of staff we interacted with was friendly and incredibly helpful. Breakfast was delicious - I could not fault it at all, and the restaurant area itself is lovely. Phoebe and George ensured our wedding day was perfect and nothing was too much trouble for them. I would happily recommend Chilworth Manor to anybody wishing to get away for a few days or to use as a wedding venue. I'm sure we'll be back very soon!

If you are staying for work or business, do yourself a favour and DO NOT BOOK HERE. When I stayed there was a wedding party on until midnight, incredibly loud music right outside my window, the smoking area for the party was outside my window so I had to put up with a constant stream of people yelling over the music until late, drunk guests making a racket in the halls until the early hours. Then at 6am the noise started again. I didn't get a good nights rest which is the bare minimum I expect from a hotel. I had to show up early morning to an extremely pressured day of work completely exhausted. AVOID!

The hotel is stunning, location is great and the facilities are impressive. It's used for birthday celebrations and weddings, really well kept and most of the staff are great. Unfortunately the hotel manager Melissa doesn't seem to be interested in hospitality. I checked in on my birthday, bought a birthday experience, dinner, breakfast and sent a gift to my partner (checked in online via the hotel website). I also ordered an amazon gift, under his name and emailed the hotel to advise of this delivery, got an acknowledgment from the reservations team that they sent it the reception. (To arrive on the day of check in)... So we could have the surprise in the room... Unfortunately, Amazon was sent away as the manager said they don't receive packages of the guest isn't checked in and as it was my partner, the name wasn't in the system. Amazon registered it delivered to the receptionists name. :( The manager didn't apologise and was quite cold and borderline rude... Despite me check-in in on my own birthday. The following day, I went to check if Amazon retried (even though it says it was delivered the previous day), but nothing... Adam, the other receptionist was amazing and his customer service were what kept me in the hotel, because the hotel manager almost made me leave and request my refund for all services I requested/paid for. I am not sure if I will get the refund from Amazon, as they consider it delivered to the hotel, and besides my own birthday being spoiled, my partner's surprise not happening, me being £250 short, the manager (Melissa) just ignored me. Customer service should be 5*, 6 even... Adam was great, Rob as well... Just disappointing to have a manager that doesn't seem to care about the guests nor special dates.

Lovely building and beautiful gardens . Was expecting more from the room, but it was clean and fresh . Staff members very friendly . Certainly nice to have a get away,even so close to home. Only ever been for a wedding before

On arrival the hotel is lovely and has beautiful gardens. However a wedding and party was taking place and our room was opposite the wedding party, which was very loud, we couldn't have the window open as was so loud. we didn't get told before hand or when checking in that our room was next to a loud party. I don't think they should put non wedding guest in these room and should use these room for the wedding guest only. or at least tell you before hand. We have come home very tired from what suppose to be a relaxing break. The bed is also very uncomfortable. However good points are the room is clean, the breakfast is good and the pool and spa area is lovely. However would not come back again due to the bad night sleep and noise.

Stayed at Chilworth Manor Hotel the night before going on a cruise. Pleasant grounds and convenient for Southampton. Hotel reasonable and staff pleasant enough but stay was compromised by poor restaurant and menu. The pictures were misleading and eating in the restaurant, which had little atmosphere, was probably not much better than having a meal in M and S!

This is a stunning manor and is surrounded by beautiful grounds. The rooms themselves are spacious and clean and there is tea and coffee available in the rooms. Breakfast was lovely with a vast range of food and some alternative milk options available for drinks and cereals. The additional parking is a short walk from the hotel as is the club area that houses the swimming pool, but isn't too far. We also noticed there were different rooms to hire. Great for a couples weekend getaway.

Myself and my husband had an overnight stay on the 14 th July . The room was very good and clean ,with a Coffee making machine as well as the normal instant coffee sachets. How ever ,we decided to book an evening meal in restaurant . My husband choose the battered fish and chips. The fish looked like it had been cremated and extremely dry . I just had a starter of the beetroot and cheese . The only thing I enjoyed was the cheese ,and they didnt have to cook that . Also the staff appeared untrained and some what slovenly. Breakfast was good ,but the drinks machine ran out of water so a long wait . Also it wasn't mentioned that the hotel was In Southampton University campus . Beautiful grounds surrounded the Hotel

I had a pleasant stay here and the staff were very friendly and helpful. I decided to book an executive room (one above the standard) to have a quiet few days away and treat myself to enjoying the hotel amenities. The room was lovely, but not quite as it was pictured in photos, with a few decurative elements missing as well as the coffee machine pictured in many photos for this room type. I'm not sure I would recommend paying the extra amount over the standard room. I would advise checking to see if they are hosting any large events before booking as noise was sometimes an issue. Thankfully it was quiet when I stayed and staff had time to ensure my stay was enjoyable. Most small sounds however, could be heard from my room (creaking floorboards above, cars pulling in and out of the carpark as well as people talking in the carpark - I had a room adjoining the carpark). Great: Beautiful location, close to the New Forest and city centre. Staff were very kind and helpful. The pool was lovely and has a hot tub, sauna and steam room - A small gym too. I had enjoyable breakfast/dinner experiences. The coffee machine was working! (I had read recent reviews saying otherwise before my visit). Could've been better: It would have been nice to know that the pool etc is in a seperate building and through a carpark. I might have missed this note, but wasn't really ideal. The breakfast was lovely and well varied, although the quality of certain hot items wasn't great. The dinner menu was also quite pricy, but the food quality here was actually great! - I recomment the burger and the chicken! There was no bath in my room sadly, but a wonderful shower. Quite poor: The bed was not comfortable unfortunately. It was very firm with no give and the pillows were awkward. There were four pillows (double bed) but the stuffing in two had possibly fallen apart and were no longer whole pillows. The lack of sound insulation in the room kept me awake for some time. The ceiling was very creaky when people were walking in the room above and the noise of doors slamming and cars outside was irritating. Fortunately, once I was asleep, most did not bother me. Overall, I had a very pleasant stay and would consider staying again. Just a few things for me that could have made it a great trip!

Reception staff...... Lack of engagement with customers and not what i'd call friendly and welcoming, ignored you each time you walked past them.... No.....Good morning or good evening etc. Room..... Quite nicely decorated considering age of the building... Bathroom extractor fan was'nt working and one of the windows would'nt stay open.... Oh and the duvet was smaller than it's cover... Biggest problem was late night noise..... Faulty soft close door hinges, so you'd hear other nearby room doors slamming shut at for example 1am.... Also thin wall between our room and the next one..... So you could hear everything the next door guest was doing... which made getting to sleep quite frustrating....

We are currently staying here at the Best Western Chilworth Manor , but only for one night thankfully! We specifically asked for a quiet accessible room! Initially we were impressed by the outside of the hotel, the ease of disabled parking , the beautiful grounds, the location relative to Southampton Cruise Terminals , and the Staff ! We had planned to book another night or two in late September! But not now - never again at this “Best” Western! Since 19.00 pm our room ( 102) has been subject to first intermittent, then constant, very loud and intrusive disco music from a function. It's now 23.00 ! We can hardly hear “ Vera” on the in-room television. Sadly, - apparently I now realise that you are not guaranteed a good night sleep at the Best Western Chilworth Manor! An Other reviewer recently ( I now read) highlighted this same issue, with this same hotel in July 2023. The Hotel Management seemingly hasn't learnt from previous negative reviews of guests, for whatever reason !! , that the minimum guest expectation should always be “ a good nights sleep” ! Sadly, my wife and I were never warned - that tonight, they are hosting another large “School Prom” , with the associated disco “thumping music” continuing, we are told, till midnight! The “Prom Room” is immediately opposite our bedroom window!!! It's very very hot and humid in the room this evening, with no air conditioning - but we cannot open the window because of the continuous disco noise opposite. This “ experience” is proving to be distinctly unpleasant and so avoidable if the quality of the guest experience is paramount! When I initially complained about the disco noise and more importantly not being pre warned, even as late as at Checkin - The Lady Duty Manager told me ( apologising) - I should have been pre contacted by e mail and warned by the Reservation Team !! I wasn't. I was however contacted by email, by the Hotel three times , in the week before we arrived. I was repeatedly asked if I wished to “ enrich my experience” while at Best Western Chilworth Manor - at an additional cost - but no mention of the noise nuisance we would definitely experience, the night my wife and I were to stay. I did sadly, extend checkout until 12 noon for an additional £15! The Lady Duty Manager went on to explain that we were likely to “only” be disturbed until midnight!! I said that we would not have booked, had we been pre warned about the function and we would be seeking compensation in the morning - if unable to sleep. She said again - sorry ! - but it wasn't the policy of “Best Western Chilworth Manor Hotel” to compensate guests, when disturbed by noisy functions in the Hotel - even those going on till midnight. She would however, have words with the “Reservation Team” about not warning us!!! Actually, I booked the one night directly with the hotel , as I wanted a guaranteed quiet accessible room, as my wife is physically disabled and she is also Gluten Free and I have to guarantee this ! I then asked to see the General Manager - the Duty Manager indicated “they hadn't seen him for 3 weeks” ! I guess that meant “Not contactable” ?? This is a very dated but pleasant hotel, in beautiful grounds. The staff are helpful. Our room is very basic and “ compact” , and the one easy chair provided is distinctly uncomfortable. The room ceiling corners have cobwebs , otherwise it seems clean. However, the toilet pan was visibly cracked! Instant coffee sachets and toiletries are provided in the room, but the hotel is decidedly “ economic” with their provision ( 2 per person) , and none were left for an early morning coffee ! Acoustically - sounds emanating from outside the room, particularly the corridor - are very audible inside the room - as is noise from associated functions! Best Western Chilworth Manor Hotel - Level of Customer Service/ Care and Integrity: Objectively 0 out of 5 - I shall not be booking a Best Western again - if this is how they repeatedly treat their guest! !

Hotel seemed very nice on arrival, and was given room 101 which was told was quite close. What they didn't tell us was its next to the lift and function room which was hostung a party and with a 4 year old toddler getting him to sleep that night became hard work. On top of this, the camp bed that they provide for children is very uncomfortable, with the mattress being at most 3inc think. What made this experience worse was the attitude of the receptionist when I told her about our stay. She was very dismissive and clearly had better things to do. Would not stay here again.

We had a really good stay here last autumn but were so disappointed with our recent visit. We were sold room 5 (Avoid!) as a superior twin. The room is well appointed and clean but is at the back of the restaurant/kitchen overlooking a service area. The general noise and chatter was very disturbing and the ever banging staff entrance door needs a soft closer. The windows are blanked out due to the room being overlooked by staff quarters. Bar and dinner service was very amateur, and the food standard has really deteriorated. Breakfast service was ok but the inadequate hot beverage machine ran out of water both mornings, there are plenty of “plumbed in”models more suitable for a hotel of this size.

Chilworth Manor Hotel- Afternoon Tea Party - July 9th 2023 I cannot rate Chilworth Manor, Southampton, highly enough. Phoebe helped me to arrange my afternoon tea party for 50 people in the Lord Selborne Suite. Light and airey, with french doors leading to lawned gardens. Large circular tables, laid with white linen tablecloths and napkins. Food excellent and plenty of it, finger sandwiches, warm scones and fancy cakes, all served by friendly staff under the supervision of Kevin, events manager, on the day. Kevin could not have been more affable and helpful. Nothing was too much trouble. I received many complimentary comments from my guests and so Thankyou Chilworth Manor, you made my day and it was worth every penny. Highly recommended. - Hilary

Afternoon tea should always feel like a treat so was looking forward to it. The hotel and grounds seem impressive as you drive in and the entrance inviting. I was greeted by an unsmiling brusque lady and shown into a cafe style room, void of personality or atmosphere. Despite it being almost empty we were given a table behind the entrance door, not great. I asked what teas they had and was told normal or fruit! So no real choice. The afternoon tea stand was plonked on the table without communication and we were left to get on with it. The sandwiches were fresh but underwhelming, the scones dry and the cakes all looked cheap little mass produced fair and tasted extremely sickly. The cups and saucers and tableware looked like crockery you get in a service station. I didnt feel tempted to take any photos as it all looked a bit sad. Whilst there was nothing so terrible to warrant complaining about, this was certainly not a treat. Not the food, not the service, nor the setting. It's definitely worth paying more to go elsewhere.

This is a wonderful hotel ideal for short breaks alone or with family and friends. Less than half an hour from Southampton and the grounds are great for a leisurely stroll or just lounging on long warm summer evenings. The staff are friendly, attentive and helpful without being intrusive. Worth every penny.

One night stay at Chilworth, chosen for the manor house experience and leisure facilities I wish I could rate the experience higher, but the staff and ongoing renovations bit let the side down. On arrival there is definitely a grand entrance through the park opening onto the manor, but being kept waiting by reception while they sort out internal logistics was a poor start, in my book paying customers take priority. Although warned of the renovation work being carried out in the main hall / bar area we didn't appreciate the extent of disruption and coupled with the area being used as part of the conference facility made this wholly impractical to relax and enjoy a drink. Our room was well equipped in 'Best Western' standard style to a good modern standard, however the multitude of cobwebs in every corner highlighted the average level of cleanliness (I reported this on checkout). Remarkable considering the eagerness of house staff who disturbed us at 8.30am and then repeatedly throughout the morning even with a 'Do Not Disturb' sign on the door. The leisure facilities were very good, with a large pool, Jacuzzi, steam and sauna. Although be warned that the pool is often unavailable due to booked classes. When we tried to avoid these times we were unfortunately misinformed by staff and had to wait to use the pool. Overall we had a good stay, marred only by avoidable staff ineffinacies and unavoidable maintenance. I noticed also that most of the disabled parking bays were used by none blue badge holders, making it difficult for my self to park near the hotel entrance. Finally, I would thought as a good will gesture the hotel would invite guests to return once the work is complete at a discounted rate.

A group of us in our 40s, 50s and 60s booked to stay at this hotel after a concert. We had shopped around for somewhere in the area that looked nice and had a bar that would stay open late for us, and Chilworth Manor promised that we would be able to have a drink and relax after the show. So we spent the best part of £1,000 on rooms. When we arrived, the bar was already shut and we were told bluntly that they would not re-open it for us. We reminded them that they had promised this, and they merely said that the woman who had taken the booking “doesn't work for us any more”. When we reached the rooms, they were down a labyrinth of corridors and up numerous staircases, tiny, with barely two feet of space on two sides of the bed. Worse still, in my room the toilet seat was far smaller than the bowl, leaving more than an inch of porcelain permanently exposed. Not nice. Oh yes... and I had a wonderful view of a messy courtyard full of wheelie-bins. When we went for breakfast in the morning, I asked for decaffeinated coffee. Thirty minutes later, nothing had arrived. I found the young lady who had taken my order, who then brought me a pot of decaffeinated tea. To be fair to her, the restaurant was understaffed and she was extremely busy, so I don't entirely blame her; I blame the hotel and restaurant management for allowing her job to be far harder than it needed to be. I have no axe to grind here. I wish that it had been a happier experience, but it wasn't. We could have stayed nearby for far less money and been treated much better than this. In summary: unhelpful staff, broken promises, horrible rooms and poor service. Obviously, we won't be staying there again, and we strongly advise you to look elsewhere too.

Lovely grounds with a spa attached. The breakfast was amazing and the room was quiet considering the amount of people staying at the hotel. It was a very enjoyable stay and walking round the grounds was very relaxing.

Big thanks for the bar man Steve, helped us greatly during the world cup final...so big thanks to him! Beds and rooms great. All staff good. Breakfast great but do keep re filling it. Leisure facilities good. Good pub up the road too.

10/10, cannot wait to stay again. Excellent amenities within the rooms, great atmosphere, excellent food options for breakfast and dinner. Great conference rooms for holding business events as well on the grounds.

Restaurant booking email ignored. However restaurant not fully booked. Key card not working. Had to take it back to reception twice - still very variable. Room v cold on arrival- heating off and had to figure it out. Corridor cold. Lovely staff made up for some disappointment

I stayed here for a few days by myself before getting back into work. The staff were friendly and helpful, the area around the hotel beautiful to walk around and the pool long enough to be able to actually swim. It ticked all my boxes! I left feeling revived and rested.

My friend and I had a few issues but they were resolved by reception. We stayed for 3 days from the 27 th December. Our one big issue was that our downstairs rooms were father away from reception than we had imagined and as we were elderly that was disappointing. We couldn't get in for an evening meal at the manor at all but found the local pub served very good food anyway and slightly cheaper. We think another coffee machine was needed when a coach party or a wedding party arrived for breakfast!! The grounds of the manor were beautiful but thought the swimming pool was inconvenient for older visitors. However we did enjoy our stay.

We stopped for Christmas and really enjoyed it , we would find it difficult to find fault , the staff were excellent , as was the food . The location is lovely and my wife required an accessible room which was both very clean and practical. If i had to find fault the spa is a short distance from the main building to the spa , which in poor weather can be a problem and it could do with a spring clean.

Amazing place where we stayed prior to our cruise. Excellent service everwhere from the moment we checked in to the moment we left. The cruise package is a great deal and includes a fabulous 3 course evening meal. We were so impressed that we have booked for another 2 visits this year.

We stayed for three nights during the festive season which coincided with my husband's 70th. As it was such a special occasion, as a treat, we upgraded ourselves to a “suite” for an extra £80 a night. Rather than having two rooms in the true meaning of a suite, it was a large room with an oval dining table in the bay window which if nothing else, gave us somewhere to put the birthday cards. It was nice to have bathrobes, slippers, a Nespresso machine and some nice biscuits to welcome us. On arrival, we noticed one of the ceiling lights wasn't working, making the bay window half of the room rather gloomy. When we reported this to reception, as the maintenance person wasn't available over the festive season and the ceiling was far too high for anyone to reach without a ladder, a standard lamp was brought to the room which made it less gloomy, but the table did cut out some of the sense of space of the room and some nice armchairs with a smaller table might have been better. A really lovely touch was that there were 70th birthday balloons on the beds, along with a card and a bottle of prosecco. We found the hard working staff to be generally friendly and helpful. It was also very nice for our documentation to say Mr and Mr, rather than Mr and Mrs, which happens quite often. As we were there for Christmas, bubbly was offered on arrival, along with a cream tea served in the restaurant. Until the last day we found the temperature in the restaurant swelteringly hot, thankfully breakfast tables were laid out in the bar area which was much more comfortable. Most meals were taken in the festively decorated Coach House, which was actually not part of the hotel building, attached by a covered walkway. Christmas lunch was a leisurely affair and didn't finish until after the King's Christmas Message which we managed to watch on ITV+1. Unsurprisingly Santa didn't make an appearance, presumably he tried to get into the country, but had been detained and was waiting to be deported to Rwanda. As for the room, we found the bathroom – and bath itself – were smaller than we'd expected for a suite. That said, the bath filled very quickly, the anti- mist mirror worked really well and it was beautifully appointed. We did think the glasses provided could have been a little larger and I'm sure had we asked, that would have been easily changed. We were also surprised that the TV was just 32” in such a large room and didn't have any smart abilities. The wifi was usually okay, it did get flaky a couple of times. The only other enhancement to the room which might make it more user friendly would be some coat hooks, but they fitted fine in the wardrobe. If we were staying longer, we'd have liked a few more drawers (not shelves which you can see). The health club isn't attached to the hotel and a short walk away from the main building. As there were restricted hours during the festive season (which is fair enough), we didn't use it, especially as we'd heard that the jacuzzi was out of order. Strangely, the literature we received on arrival suggested we might like to make use of the health club on Christmas afternoon, although another piece of literature said it was only open until 12 noon! Our literature also said that the rooms wouldn't be serviced during our stay – something we've had to get used to since Brexit has made getting staff more difficult, but we were surprised to see that it had been refreshed one morning. On Christmas Day, no entertainment was laid on, although the room where a film was shown on Christmas Eve had board games available, which was a nice touch. We started playing a game, but soon got too tired from the food and went to have an afternoon nap. Except for Christmas lunch where you were served at the table, the buffet style meals worked well. Even though the evening meals were from 7.30pm to 9.30pm, most got there towards the start (perhaps a 7pm start might have been better?). Although the food was generally fine, we did think the Boxing Day evening meal was rather poor. Just having some soup and perhaps some cold meats and cheese as a starter might have lifted it a bit. The fellow guests we spoke to were all very friendly and enjoying the festive season, some had been before for the festive season. There weren't many children and the few we did see were generally very well behaved, even though there wasn't anything laid on for them to do. The Christmas break was very much for those who wanted a quiet and relaxing break, rather than dancing until dawn, so it suited us very well, although perhaps some gentle activities, such as a quiz or perhaps a scavenger hunt might have been nice. We hadn't done this type of break at Christmas before, so didn't really have any expectations and we were very happy that it all worked out so well.

Me and my boyfriend stayed 3 nights here from 30th December. All the staff were lovely. Steve behind the bar was friendly and chatty nice guy Service is Slow. Very under staff Room was good size so was the bathroom. Breakfast was good Lovely place but...... Room did have cobwebs and quite abit of dust on headboard. Prices for food menu was abit much for what you get. And not much choose. Breakfast good but watch the times as the do pack away Earlier on the Saturday was meant to be till 11am finish and started packing up 10.25. So don't go late. LAST BAD thing it was the worst bit. I no the swimming pool is not part of the hotel. But IT WAS GRIM....... They never sweep by pool side hair everywhere. The shower are horrible. Hot tub wasn't working (not there fault I no). Pool is so cold. And the steam room is dirty... It Was off putting didn't use it much.... that let's the stay down as spa bit what most people go for......

Stayed at chilworth manor with my partner on the 30th December for an early new year celebration. We had a 1 night stay with 3 course meal and breakfast for £159 which was a pretty good price. On arrival we were greeted by the friendly receptionist who checked us in and arranged dinner booking for 7.30pm and advised us that the jaccuzi was broken. The room was pretty standard but clean. Unfortunately the stay went downhill from there. We went down to the restaurant on time and waited by the door for 10 minutes while 3 members of staff stood around talking and looking at us. Eventually a waiter came over to us (who was not impressed to be greeting us), I gave my name and he said there was no booking under that name. My partner then looked at the sheet and my name/booking was right there infront of him. The waiter proceeded to apologise and stated he was drunk as he had been drinking all day and laughed! He then took us over to our table while laughing the whole time - he did seem intoxicated. We sat down at the table (which was not laid out) and he walked off (he was nowhere to be seen for the rest of the evening after this). A waitress then came over and put cutlery down and a jug of water - no glasses were given. Starter order was then taken and glasses for the water were asked for but they didn't take our drinks order. Starters then cleared away and at this point we still had no glasses for the water and no offer to take a drinks order. I went and spoke to the waitress about this who then brought us glasses and sent someone over to take the drinks order. We asked for a pint of beer and a glass of wine. The drinks were then brought over, the glass of wine was given in a pint glass , we then asked to have the glass changed which was done straight away. We opted for steak which had an extra fee of £8 each. Both steaks were brought out by the waitresses who then dropped chips off of one of the plates - she did not aknoweledge this. No steak knives given - only butter knives and both steaks were well done when we asked for medium. By the time the steak knives were brought over the food was cold. Deserts then served - which was actually pretty nice. We settled the bill then went over to the bar area. While sitting at the bar area we noticed a male waiter crying while clearing tables. The barman was also telling two people at the bar how he hated being there and couldn't wait to finish. In the morning we went down for breakfast and the food was good but again service non-existent. Overall the experience was not pleasant and the staff clearly had issues going on. We paid an extra £80 on top of the £159 for food charge and drinks - not worth the money at all and to make things worse my friend from work stayed two days later as she thought we had a good deal and her experience was also shocking. I have contacted chillworth twice and have had no phone call back or email regarding my complaint.

We booked a last minute 2 night New Years Break, booking an executive room, the room was lovely , with a large comfy bed , the pillows could have done with being a bit firmer, but that is only personal choice, the bathroom was clean and comfortable size. The reception staff were polite and welcoming, along with the barman in the main lounge , who mid-afternoon on New Years Eve was busy , but still happy to help. We had a 3 course dinner in the restaurant, where again the staff were pleasant and happy to help. Breakfast on New Years Day was slightly chaotic but the staff were still about and assisted when asked for help, having read lots of reviews prior to our stay , another coffee machine would be an idea, however we asked for a pot of tea for x2, which was delivered within minutes and which was lovely and hot. Reservations for the restaurant are recommended to be made when booking room to ensure a seat. There is though a pub located nearby Chilworth Arms, not a long walk 20 mins? and the food there is nice as well. We thoroughly enjoyed our stay and would recommend.

Staff could not do enough for you , food was great, room was clean and comfortable , all in all we enjoyed this break very much. If i had to find fault it would be that the spa facilities were a little way away from the hotel and could do with a spring clean.

Expected better to be honest! I was impressed when we first pulled up at the sight of the hotel... But then disappointed as the stay went on. This first began when we got into the bedroom only to discover that the heating could not go up to level 6, it was set to level 4 only... It's a VERY cold winters evening... Why limit the settings of the heater?! In addition despite 3 guests there was only 2 cups (one was dirty), one pair of slippers, and 1 teabag with 3 milk sachets. It would be better for the paying guests if this could be replenished before arrival. There was limited staff at the reception area which put pressure on them to keep bringing items up to the room as/ when a clean mug, slippers etc became available. On the plus side, the room was spacious. There were new toiletries, and the bathroom was new and modern. The bedroom was modern but the curtains were interesting to say the least- however that's just a matter of taste I guess. I would go back here if in the area, however I feel like the approach inside the hotel let's down the gorgeous grounds so I'd be somewhat reluctant. On the plus side there is a gym attached that can be used on site just a short walk from the main hotel. Breakfast was also included in the price which was an ok buffet.

We stayed at this hotel for one night only while we visited Paultons Park and Peppa Pig World. So first off it's a good location for that visit. Secondly it's a nice hotel. We actually enjoyed our stay. But they haven't got a clue when it comes to crisis management. We arrived about 6pm after a long day at the park our table was booked in the restaurant for around that time for dinner. On arrival a rather abrupt and slightly frosty receptionist asked if we had been contacted earlier in the day to inform us that the hotel had No water!! - they hadn't. She apologised and said that the problem affected the whole of Hampshire! So we could choose not to stay but would have to travel outside the county to find a hotel with water (and availability in their restaurant for a meal for six people). We were then told that due to the fact there was no water the Restaurant was closed. She said that the bar was open and they were offering a limited range of bar food - sandwiches and chips etc. So We decided that for one night we would stick with it - we were going back to Paultons Park the next day and we were already knackered. So at this point I would like to say that the bar staff were excellent, the bar food was ok, although how they can call a ham and cheese sandwich a ploughman's - well they were stretching it a bit. Strangely they could also offer a limited cooked breakfast the next morning (apparently there was a little water available for tea and coffee). The breakfast actually was quite good and again the staff were excellent. So my issue is if they knew there was no water earlier in the day why didn't someone go to a large supermarket and buy as many bottles of water they could so that they could offer them as complimentary gesture to their guests. I mean anyone staying there could only get liquid from the bar there was absolutely no water available. No water to flush toilets no water to clean teeth no water for a shower. I actually bought the last bottle of sparking water from the bar (there was no still water available) at 7.15am the next morning they charged me £3.40 for it - to use to clean my teeth. So not a great hotel experience. But with a little effort from management it could have been handled better. It turned out the water shortage wasn't the whole of Hampshire and so water was available elsewhere. I think the hotel should have at least offered bottled water to each guest and even phoned around other local hotels to check if they had water and availability to offer guests a choice rather than a take it or leave it attitude. This hotel is part of a large group and some people had booked for a full Christmas stay, they were waiting to be told whether the hotel was going to close and their bookings cancelled. But a group of this size should at least have tried to offer them an alternative in a different hotel (hopefully within their group) or even a competitor hotel -they should have been trying everything possible to save their guests Christmas holidays rather than just say ‘we're closing' here's your money back see ya later! So after all that my gripe is the way the crisis was handled - badly - and the fact the first person to meet you to explain the situation was a grumpy unfriendly receptionist. But strangely overall we enjoyed our one night we were able to eat something and get a few beers in. The Room was nice and large, a bit bland looking decor but was fine. The bathroom had absolutely no heating, no radiator it was freezing but The main room itself was warm. It had Tea and coffee supplies but no water to make it. Breakfast was great and most of the staff throughout the hotel were really friendly. So I would actually recommend the hotel if you're visiting Paultons Park. I'm sure the water situation was a one off it just could have been managed better. Nevertheless we all enjoyed our stay - even if we couldn't have shower.

I felt that the hotel provided excellent value for money. A warm, comfortable room with a TV. Breakfast was ideal, particularly with the assistance from Christina, who provided a jug of hot milk for my fiancée's coffee.

Fantastic christmas party, very comfortable rooms, lovely surroundings, great staff. Prosecco on arrival, food was fantastic. Dancing to a brilliant dj and lovely breakfast in the morning. Could not fault it. Chilworth Manor is a lovely historic building.

A group of 37 of us visited Chilworth Manor for a three day bridge break. We had a lovely time, not least because of the wonderful staff. The rooms were good - spacious and clean. Breakfast was excellent, though as others have said, another drinks machine would be useful. We had dinner in the Chesterton Room, which was a nice room and ideal for a party of our size. The food was good considering the number of people being served at once. I didn't have time to go to the spa, but those in our party who did said that it was superb. Coming back to the staff, all the staff were great, but a special mention for Claire who looked after our catering. Vincent was very helpful, and Adam in reception and the maintenance men (sorry, didn't get their names, but they were lovely) assisted with loading and unloading our equipment, and sorting out the heating in the conference room etc. The bar staff and waiters were also very helpful and friendly. Some of our party were over 90, and all the staff, including cleaners, helped them when needed. Everyone enjoyed themselves and we hope to return next year.

Great hotel lovely staff always helpful the hotel is spotless with nice rooms the breakfasts are great they have a nice lounge bar serving a good variety of drinks the hotel is well positioned if you are visiting Southampton or the surrounding area

One night stay on a Christmas shopping trip, the hotel was clean and well appointed, the spa was also very good, dinner was ok but only pub standard with a limited menu although perfectly ok. Breakfast was plentiful and good value.would have liked to order a newspaper for the mining but service not ordered and some of the reception staff were not proficient enough but overall good value for a 3star hotel stay

I was last at Chilworth Manor from 1975-77. A long time ago and a long stay you may be thinking. The Manor during that time was a Hall of Residence for the nearby University and the rooms were dormitories. As we were popping down from Essex to Hampshire I decided my wife and I would visit the place again. We had booked an Exec double as this was on the front of the building where my old dorm had been. On entering the hall and seeing the stairs and balcony I was instantly transported back and could hear Vangelis' Heaven and Hell blaring. Room 14 was just right. Location, dressing gowns etc. Unfortunately, minutes after arriving I found myself locked in the bathroom. The door handle not turning. Luckily this was not at 02:00hrs in the morning. My wife managed to get the Barman Nick to come up as reception was busy. He also found the handle faulty and we got another room. Unfortunately, only a standard double some way off. But no problem it was for one night and more than adequate. We were unable to book dinner online the previous day so this gave me the opportunity to try the nearby Chilworth Arms ( my old local). Breakfast was excellent. Good selection of food and we got down at 08:30 on the Sunday to beat the rush. After this we walked into the grounds. I couldn't find the pond where some of the lads had made and sold tadpole buns (probably Barristers now - sorry if any Barristers reading this). Also found the building that used to contain squash courts. Overall a great experience to see the old place and we enjoyed the hotel. Special shoutout to the barman who in spite of a bad cold served us well.

Best Western: please would you comment to confirm you have seen this review? We went for “cream tea with fizz” on a Saturday afternoon, using a voucher gifted by our employer as a ‘thank you' during Covid. There were not many options locally to redeem the voucher and we chose Best Western Chilworth Manor. We did not have particularly high expectations but the actual experience didn't even meet those. It started with the ‘greeter' (if that's the right word) rushing over, apologizing for keeping us waiting, and telling us she'd been dealing with an emergency. We didn't need to know about that. In the room used for afternoon tea, several of the tables were uncleared from previous guests which limited our choice of where we could sit. We were offered tea or coffee but there was only English breakfast tea or camomile, which is fine but for something which is meant to be a bit of a treat you would have thought there might be a choice of teas. We weren't offered the ‘fizz' part of the voucher and had to specifically ask for it. The little cakes and sandwiches with the tea were okay but nothing special. Some small touches would have made a big difference like some mustard with the ham or some cress with the egg. Also I think smoked salmon would have been preferable to tinned tuna. Anyway, there was also some scones with cream and jam. The scones were quite nice, the cream was fine but the strawberry jam was the cheapest type of rubbery jelly you get in giant catering containers. Even some of those little glass jars would have been better at a cost to them of 20p or whatever. Finally on leaving we visited the ‘facilities'. My wife told me that two of the three stalls in the ladies were unusable (one for unspeakable reasons) and in the gents I couldn't throw away the paper towel I'd used to dry my hands as the pedal bin had no pedal. The car park was packed so the place must be doing well, but it needs a little more care and a touch of finesse. (I would have given two and a half stars if that had been possible).

Very abrupt rude welcome. Allocated a normal room after I had paid extra for deluxe. Unable to dine in restaurant on evening of arrival ( the local pub was excellent and could accommodate us). Only x1 machine for hot drinks at breakfast. No Earl Gray tea available when we had afternoon tea with friends.

My wife and I were seeking a quiet location to spend a couple of days away. We found it at Chilworth Manor. We were checked in by Adam who was welcoming. We subsequently found all the staff to be extremely helpful. Absolutely no complaints about the food either. There are some wonderful trees at the bottom of the extensive garden. Delightful stay!

Amazing quality food the grounds are just stunning had the cream tea for two the scone where fresh and warm service was spot on Absolutely stunning building A*************************** And fairly priced

Stayed at this property for one night before departing on a transatlantic cruise. It was a nice place to stay following 5 hectic days of touring London. Hotel is about a 15 min taxi ride from the train and cruise port, located on expansive grounds in a historic victorian manor. We were provided with a large king room in the manor building, the room was very large and was well decorated. Some additional deep cleaning of the room needed to be done beyond the usual housekeeping but we were able to look past this for this stay. Our rate included a 3 course meal and breakfast, the food and service was outstanding! The choice of breakfast items was beyond expectations and again the service was great. The lobby lounge was comfortable and inviting and we enjoyed a couple of drinks there prior to dinner. We did not use the pool but it was massive and looked very well maintained. I would recommennd this hotel to others, and did just that while on our cruise!

Long day of driving got to hotel in dark and rain - parties going on maybe 3 different parties - checkin was easy and we're directed to a broken elevator - no way - change room - had supper in restaurant food mediocre for price but good service - not entirely pleased will think twice to recommend

A lovely afternoon tea in a quiet, period room with lovely, kind staff. Nothing was too much trouble and the cakes and sandwiches were perfect. It was a wet and soggy November day and the hotel took us away from it all for a couple of hours. I'm going to rebook afternoon tea and take my daughters.