Best Western Chilworth Manor Hotel

Two stars given rather than just one because the service was very good. Staff were lovely and very attentive. Also the booking process was helpful and efficient. Sadly the food in terms of quality and quantity doesn't match this. Our cream tea was average and very small - not good value for £20 a head. The sandwiches were very fresh and tasted good but only 3 small fingers each. The cake portions were tiny and appeared to be shop bought. We had a small slice of Victoria sponge - nice but if it's the one I think it is (from a well known supermarket) the small slice we had was about 60p worth. Likewise the quarter ! of a small chocolate tart (why didn't we get a whole one each - they are not very big?) which are £2 for 2 in another supermarket - so we had 50p worth. The scones - my favourite bit - were hit and miss. The first one was lovely but the other so hard it was mostly inedible. Suspect heated up in the microwave for too long. Also no vegan alternatives provided for butter or cream which is not hard nowadays. What a shame as the setting is nice and the staff were so lovely. The food really let the experience down.

Always a nice place to stay. Staff are helpful and friendly. If there is anything they can help you with they do. I have stayed here 2 times in the last year and both visits are good. Its comfortable but a bit pricey! On the whole I will always try to stay here as its convenient for travel to family and the local area.

Firstly I must say this is a lovely building which has been beautifully restored. We had booked in for afternoon tea, and my reservation was made via the hotel website. Upon arrival, they could not find our booking, despite the hostess viewing my confirmation and saying this was indeed via their website. We were seated down and they were still able to accommodate the booking. Once we were served our afternoon tea, we were disappointed. The cakes we were served were stale and dry, clearly off cuts as they had not been prepared for our reservation - tables around us had different cakes to us. We did complain and the team were kind enough to replace the cakes with some different ones. Upon finishing our afternoon tea, we moved in to the bar area. There was no music playing and the room had no atmosphere, we felt that we had to whisper in there. Overall, the staff were friendly and the building was stunning but there were many factors that left us feeling disappointed. I am unsure if I would return for afternoon tea again.

Beautiful grounds & huge manor. Very welcoming & helpful staff. Nice buffet breakfast & they accommodated some vegetarian sausages on request. Plenty of fruit & cereals are available too. The only reason I gave a 4 * is because the room was very cold. A gap under the door let in the coldness of the corridors. These had many fire exit doors which where left open. A tiny wall heater took the chill off the room but I did find it unpleasant to get changed in & ended up putting my suitcase against the bottom of the door to act as a draft excluder. I wouldn't hesitate to stay again as offers a very good pre cruise stay & the Manor is very clean indeed. Excellent parking & taxi transfers to the dock

The staff were so friendly and helpful and the food was amazing. I'm vegeterian and the selection was the best I've had at a hotel for a long time. I used the gym as well, which was a nice addition to my stay. Would stay again and recommend to friends and family.

We had some reservations about Childford due to some of the reviews on here but it was a great stay! we booked a suite and was excellent value… huge with a really comfortable bed, big sofa, lovely bathroom with a tub. We had dinner in the restaurant and the food was great particularly the roast pork belly. Breakfast was excellent and the staff were all friendly and efficient. The gym is big and well equipped. All in all a great stay and we'll be back.

The hotel is very comfortable & the staff are all professional, we had a brilliant 2 night break. the room was clean & comfortable. I highly recommend the afternoon tea at this hotel. The hotel is well located to explore the surrounding countryside.

Stopped at the Chilworth Manor Hotel for business on 2 occasion's. Friendly and welcoming staff. Nice bar area and food off the bar menu was nice. Used the pool and spa which I was happy with. The rooms I had were both clean. Good value for money.

We chose this hotel as was convenient to where we were visiting. Paid to upgrade our room, after winning a Buy A Gift stay on a raffle. Not entirely sure what the upgrade gave us, apart from towelling dressing gowns and slippers. Maybe bigger bed/bedroom. Anyway, it was OK. Bed was comfy, but agree with another reviewer, pillows lumpy. Our bathroom, funny shape, had no heating in there and so felt quite cold. Could do with a hand towel rail/ring beside the sink,as the towel rail was the other end of the room at the back of shower cubicle. So we hung a hand towel over the makeup mirror rail in the end, as this was right next to the sink. Breakfast was OK. Help yourself selection to choose from. Staff at breakfast very polite and helpful. We had also been given an Afternoon Tea as a gift, so decided to use it while staying at Chilworth Manor. Booked it for 4.00pm. We arrived on time and were offered coffee or tea ( but not a selection as website states), which came quite quickly. However, 20 mins later, when tea/coffee was all gone, 3 plates were delivered to the table,containing finger sandwiches, scones, cream with jam, and a selection of bought cakes. After seeing photos on line of afternoon tea there, we have to say that our experience firstly, presentation was not the best! No Afternoon tea plate stand, just 3 dinner plates! Cheese and chutney finger sandwiches, were not great..cheese not freshly grated, so dry looking. Scones were nice with lots of cream, but website says homemade jam. Our jam was in screwtop pots...Robinson we think. Then cakes on last plate, 2 of each... macaroons, bite size cube of chocolate brownie, very mini orange/chocolate éclair and 1 chocolate tart cut in half. No mini dessert! Asked for more tea, as obviously was all gone while waiting. Realised too late, also milk jug was not very clean inside. We were the only ones in the dining room, so did lack atmosphere. All over in half an hour, from start to finish. We just felt, they had forgotten there was an afternoon tea booked, hence delay, presentation and quality. Not the best Afternoon tea experience we have had. Having just read a review from someone back in 2018, things obviously have not changed! Disappointing!

Great location. Very clean. Friendly staff. Comfortable bed. Well equipped room. Plenty of choice for breakfast. Comfortable bar area. Plenty of parking. Didn't use health club so can't comment on that. I Would recommend Chilworth Manor.

Great old world atmosphere Get away from he hassle of the modern world, Chilworth Manor has old world charm, yet has all the up to date amenities. Good parking. Near to Southampton, Eastleigh, Romsey, the New Forest and Winchester, great places to visit.

I will happily go this hotel again. It has the character of an older hotel but has been updated nicely. The room was well appointed and both it and the bathroom were impeccably clean. Wish there had been more tea bags and less coffee but that's my foible not theirs. I always take extra with me! There is plenty of parking with an extra carpark. Though next to a science park it was quiet because of the trees and shrubbery. The grounds were lovely though mostly bare due it being so early in the year. I didn't have breakfast but I am sure it would have been the normal excellent standard. I did have dinner which was delicious but was a tad disappointed by the small amount of choices. That again might be due to it being a quieter time of year. The prices for the food and wine were reasonable too.

The hotel is only nice because of the area it's in, if I had to pay full price for his hotel I wouldn't be happy as we got a cheap price, very dated rooms, the floors are terrible really noisy, a party was going on right beneath us one of the nights which is obviously fine but you would of thought they would of pre warned the guests who was staying above but no. The breakfast was standard. The quality of the hotel I would say would be 2/3 out of 5 stars, the pictures make it look a lot better than it is - just being honest. The bed was soo uncomfortable it was very hard and the pillows were very lumpy, me and my partner struggled every night didn't get much sleep, but that is opinion other people might like a rock hard bed.The staff were nice didn't really have much contact with them, Where the swimming pool and jacuzzi is (The Club) i was really disappointed, the changing rooms were filthy i was shocked, i don't agree with allowing children there as your meant to be relaxing so I'm glad we went somewhere else for our spa treatments. Overall experience i was just let down by it to be honest so i wont be recommending it to anyone, i think we will stick to a premier inn.

O k place beautiful setting but has no atmosphere. The room was o k very basic the bed was really uncomfortable and pillows . the heating was on the wall type of heater . The evening meal was o k average. And the cooked breakfast was warm and no flavour . I just had continental that was nice .

Stayed at the Best Western Chilworth Manor pre cruise from Southampton. Great location for the cruise port. Lovely hotel in beautiful grounds. Friendly staff who actually seemed to be happy in their work. Basic room which was very clean and comfortable. The food is second to none. Excellent value for money 3 course evening meal and breakfast with EVERYTHING you could wish for.

My husband and I loved this hotel, we even extended our stay by 1 night, a lovely hotel, the staff are lovely. The breakfast was fresh and hot with lots of choice. We would definitely return to this hotel in the future and would definitely recomend it

Very friendly staff. Food very good. Hotel in a very good location.Especially for visiting the New Forest. Walls in room thin. Could hear next door in bathroom. Hotel spa . Had a nice pool, steam room & sauna. Would recommend

Beautiful hotel! Friendly, pleasant and helpful staff. Excellent food for both dinner and breakfast. Drinks a bit pricey but that's to be expected. We will 100% be visiting Chilworth Manor again and recommending to others. Very enjoyable stay!

Smoke alarm going off for at least 30 minutes during breakfast, right next to our table - extremely loud siren and my 2 year old was hysterical. No offer to rectify the situation and the chef kept coming out telling guests a range of excuses and these were all different so extremely dishonest

Stayed on night here recently. Hotel is nicely situated. The room was spotlessly clean, the staff very friendly and approachable. The food was really great at dinner and at breakfast. Would recommend this place.

Very nice place. A bit of a maze inside but grounds impressive. Card payment only in bar and restaurant, Can't really find any bad points, one step up from Premier Inn. Only gripe is that the bathroom was very compact. We had an enjoyable 2 night stay and compliment the staff who were all friendly and efficient

Stayed at Chilworth Manor just one night in order to be close to Southampton the next morning to meet friends arriving on a cruise ship. You really do get what you pay for here and although the price we paid was cheap, so was the actual room. Saggy mattress, one door hanging off the wardrobe cracked tile on bathroom floor and really dated furniture. There maybe better rooms at a higher cost.

Having booked a special treat for my best friends birthday, I was informed two days before that they had no therapist, but could still use the facilities, until I could re book, which was nice. In the morning of the day, I had a call to say they now had a therapist, so day could go as planned. When we arrived, I was surprised to see that the spa is no where near the beautiful manor, which the pictures I feel are misleading. We signed in at 9.30, and then picked up our towel and robe, having been informed they are having trouble sourcing slippers. ( a 2019 review claims the same)! We thought we'd have a coffee as there was an aqua class ( which they had notified me) but the receptionist said they had no milk, and she went off to get some. We didn't see her again, so at 10 am went to the pool. The whole area is very tatty, and could do with a good clean. Not having slippers made it very slippery ( ellisons beauty catalogue have them!) Pool side shower area covered in limescale, loungers covered in stains, looked awful. At 11.30 we tried to get another coffee, young man on reception said still no milk( I think they had to get it from the manor, which appears no where near the spa) . We tried machine incase it had been replenished. There was hot chocolate, so my friend tried the coffee, and an awful curdled mess came out. She had chocolate instead. I did speak the young man about milk, at 11.30, and said I was surprised that didn't make sure it was all ready first thing??? We had a meal in town( thankfully as I see reviews for food is not good) we both had different food, but both had bad stomachs later. The coffee machine, and the water machines grills were filthy. ! Only saving grace on this ‘ special treat' was the new therapist ( Liv) who was very professional and did an amazing massage. I would not book again, and I would not recommend

Stayed at this hotel for one night.on arrival the receptionist was very friendly and informative,the room was very basic but clean.the breakfast was excellent and couldn't fault it and just a shout out for one of the waiters think his name was socrates he couldn't do enough to make our breakfast and stay special.

Stayed here 3 times in last 12 months and my first choice hotel. The stays get better each time. Room facilities good, cleaning staff excellent. Breakfast great had everything you need to start the day. Leisure Club a great bonus and one of the best I have visited, everything worked perfect. Check in and out easy, also free safe car parking. Grounds of the hotel are superb. Top marks to all staff.

Lovely setting and grounds, and beautiful building/bar area. Staff were all friendly and professional at all times. However I would not choose to stay again. The bed was possibly the most uncomfortable I have slept in at any hotel - I could feel the springs in the mattress quite painfully, and every time I moved even slightly the entire bed rocked like a hammock. Walls are paper thin - on one side I could hear every bathroom/toilet noise and the man snoring loudly all night; the other side had a locked connecting door, and we were kept awake by the couple talking loudly, watching TV at high volume and having sex loudly until about 3am. Very unpleasant, especially with my 13 year old son sharing the room with me. Breakfast was relaxed although we were quite early as we were unable to sleep. The bacon and hash browns were quite soggy from being kept in covered warming trays.

We stayed at the Chilworth Manor for 2 nights over the weekend with our dog. The drive up to the manor was amazing and when eventually the hotel came into sight it was reminiscent of days gone past. The hotel is beautifully decorated, retaining many original features. The dog friendly rooms are quite rightly as far away from the main features of the hotel (bar and restaurant) but are still decorated to a high standard. Breakfast was the best we've had in a hotel with a fully stocked hot and cold buffet and decent coffee. The staff are lovely and very friendly as well as attentive. The grounds are magnificent and just a 10 mins stroll away is the dog friendly pub called the Chilworth Arms - not as friendly and welcoming as the hotel though. Wouldn't hesitate to recommend and we would certainly go back.

We stayed here the night before heading off on a cruise. It's a short distance from Southampton but free overnight parking & has everything you need. The rooms were very comfortable. The hotel itself is lovely inside & staff friendly. Our only slight problem was a gentleman (and I use the term generously) at the bar who seemed very agitated was swearing very loudly down his mobile phone at some unfortunate woman. Staff eventually asked him to keep it down. It did disturb the ambience a little although momentarily entertaining.

Lovely old Manor House set in its own grounds providing plenty of space for local walks. Included Spa with pool, sauna and steam room. (Take a pound coin for the changing room lockers). Towels provided. This hotel is maintained well and always presented clean. The staff always appear helpful, friendly and professional. Dining room provides very good food although portions might be considered large by some. Majority of rooms have USB charging sockets, a steam iron and a board. Plenty of storage is provided. Overall very good value for money.

Chose this hotel as it was convenient to family we were visiting but we were so glad we did. It's a beautiful hotel set in amazing grounds. The staff were all very welcoming, professional and friendly. The food was great especially the breakfast options and the free use of the gym and spa was an added bonus.

Very clean hotel and great value for money. Breakfast was very good and service was excellent, with nothing being a problem. The only down side was not all the seats were independent. the first breakfast i say on a bench seat which needed an additional cushion so the table height was correct

Lovely hotel and grounds, in good location. Staff were very friendly. Room was spacious. Breakfast was self service and plentiful. We were lucky that it was very quiet, but if you stay at weekend, I guess you have to expect some loud music as the hotel is a wedding venue. They have to make money and I would hate this hotel to close! If you focus on the positives, it is very good value for money. Parking can be an issue as the hotel is used for 'Park and Cruise', as previously stated. Disabled bays are quite small and could probably do with a few more, given the size of the hotel. Overall an excellent stay and would not hesitate in returning in the future.

Pleasant staff at reception, Room adequate, right next to large extractor noisy and smelly. Ride and stay. Ample parking. Taxi timetable created some issues, resulting in our luggage being delayed at our cabin. Breakfast was on occasion a shambles.

A short stay at Chilworth Manor, with a swim before breakfast and a great meal at the bar the night before made my walk round the show easy. All the staff I spoke to were very helpful and as this was my second stay it won't be my last.

This is a beautiful Manor House with lovely views and grounds. Lovely setting for a wedding. Sadly everything else was poor. We had booked 2 rooms, but sadly my parents in their 80s couldn't attend due to ill health. They had paid upfront so got no refund, we asked for an upgrade on our room instead and were told no. Compassion not included. They lost £300. The room was dirty and tired, dribbles down the walls and grimy tiles in the bathroom. We were there for two nights but room was not serviced. Very basic tea and coffee offer, no water, biscuits etc, not sure how they got their stars! And as said this wasn't replenished. Dinner was included but poor selections with supplements on lots of it! Breakfast OK, no Veggie replacement for sausage etc. I can't understand this missed opportunity, such an amazing setting and building with horrendous, tired accomidation and poor customer service.

This hotel is in a beautiful location, lovely grounds and is an attractive looking manor house. The entrance, bar and dining room are attractively furnished but nothing else lives up to it which makes the shortcomings worse somehow. The standard rooms are in a hideous modern extension (nothing they can do about that)and in need of modernisation. No air conditioning and, because of health and safety I assume, the windows only open an inch. The room was clean but the bottom sheet on the bed either wasn't big enough or it wasn't made properly as it was all rucked up when you got in. The double bed dipped towards the middle and was in dire need of a new mattress. We had booked dinner for 7.15. Staff were friendly but seemed to have had limited training. Very polite but not keeping an eye out for customers wanting assistance. We ordered a 'while you're waiting' plate which after a 25 minute wait, and a prompt, arrived with the the starter. The main course was okay but - with an additional supplement of £7 for the trout and £9 for the steak - ridiculously overpriced. I will say that we did not pay that because we were staying with the compliments of the hotel following a pretty disastrous event earlier in the year. Breakfast was fine. We watched several guests who were clearly confused because they had to pay for dinner/breakfast at the time and not put it on their room to pay later. Staff seemed unable to explain it clearly, making it more complicated than it actually was. It is such a shame because it could be such a lovely place to stay, but we won't be back nor will we recommend it to others.

We stayed one night in this tired hotel, but I must highlight the infestation of drain worms in the steam room (video sent to hotel and would of uploaded here if video accepted - picture of vent by spa attached) and the disgusting levels of dirt in the pool area. We reported it and we're told you best email the hotel manager as they will take more notice of you than us - they have taken no notice of us. The rest of the stay was tainted but the rooms were tired, lack of cleaning up in the bar and generally I would expect better. My honest opinion is this hotel (specifically the health club) should be closed on health grounds as the evidence shows a history of lack of cleaning and hygiene and I would challenge the hotel manager to answer differently

Rude staff who are more interested in their phones and talking about when they clock off. Awful food - waited over an hour for a dry steak with cold chips (after chasing the disinterested staff). This cost £33. Room was disgusting - lots of suspicious stains and mould everywhere.

Beds need replacing, so uncomfortable and the springs are very noisy each time you move, it is dirty and needs a good clean. We booked to pay at the property, however half way through my even meal I get a message to say pay in 97 mins or loose your booking. Paid b&b couldn't wait to get out on didn't stay fir breakfast

Charged twice….hotel ran out of everything…wine, food etc etc. Refund slow for breakfast that was charged twice. Food in restaurant inedible…literally a steak that was still frozen….never had such a bad meal anywhere. Food next day was awful also….staff not trained at all. Really poor especially when you book the best room and it's still awful…of dear. Would never stay again

Chilworth manor was extremely clean, I could not fault it. Room was roomy if a little hot, although a fan was provided. Housekeeping did an excellent job and I would give them 10/10. However the restaurant was not so successful. The food was clearly pre-packed and warmed through which was very disappointing for the price charged £35 for warmed up food was not what I was expecting. I returned one meal as it was just inedible. I am not sure how you can make a medium steak greasy but they did!

The building and surrounds are beautiful and you are welcomed with friendly staff. The facilities are generally very good but some of the rooms are clean and tidy but some of the rooms do lack in some of the comforts such as Air Conditioning. The pool and gym are reasonably well equipped. The breakfast is very good, but the evening menu does lack in variety and although the menu is executed well, it is not very good value for money. Overall, a good hotel, ideal for short stays and access to the local attractions.

Spa facilities are nice although a little tired. Rooms are nice but tired. Food is fab in the evening but breakfast isn't great. Noise isn't great so I would suggest bringing earplugs. For what I paid though it was worth it.

Stayed here for a night after returning from our cruise it just happened to be the hottest day of the year,after checking in we were told our room was on the top floor that's ok if you have a lift to use but no no lift and no bellboy either we had three suitcases to lift up three flights of stairs a young lady from the hotel did help me carry my smaller case up which I most grateful for,so if your planning to stay here check which floor your on if you have difficulty climbing stairs,the room was ok but no air con and the heat was intense also no tv remote and when we inquired about it we were told they would find one only to be forgotten about,this hotel has lovely surroundings but is lacking in a lot of things and I wouldn't probably stay here again

Children not allowed to use the pool in the week. Bathroom was mouldy and very tired. Food was expensive and not very nice. Some friendly staff but not consistent. Disappointed and don't want to complain at the time as my husband has booked the trip as a treat for the family.

I stay in this hotel on a monthly basis for a few nights when visiting the office in Southampton. The hotel rooms are okay. They are quite dated but clean and everything you need for a few nights away on business. Now the disappointing part. The restaurant. My company book me in this hotel on Dinner Bed & Breakfast. Generally the food is over priced. They have recently changed the menu and its very poor choices. I heard a few guests feedback the same too. I had belly pork for my main meal which was disgusting. The pork was just 2 blobs of fat. The one piece of tenderstem broccoli I had was so over cooked you could barely eat it. I was so disappointed. I fed back to the waitress who was not interested one bit. She told me because my company have paid there's nothing they can do. To make it worse. I went for breakfast the next morning and had a sausage that I realised half way through eating it, it was still raw in the middle. The service is poor and the food is the worst I've ever been served. For that very reason I reported back to my company and told them I will not return back to this hotel. They will now book me into another hotel. My company usually used this hotel for quite a few employees. A large bit of business lost!!

The bath was dirty, the staff when you can find the are unhappy and £19 for a burger is a joke. The restaurant is small which means you end up eating in the bar. If I wanted to eat in a bar I would of gone to the pub down the road where a burger is £10

Loved everything about this hotel, room was spacious, clean, comfortable Kettle iron hairdryer available All staff were welcoming and nothing was too much trouble Po, jacuzzi and sauna available in another building

We had our perfect wedding day at Chilworth Manor! We went to look at the venue in February 2022 and were amazed at how the photographs online didn't do it justice! The updated reception, bar area & restaurant really had the WOW factor! In the Spring and Summer, the driveway leading up the manor looks pretty spectacular too! And the grounds!! That's what we truly fell in love with!! Throughout our wedding planning process, communication with the events team and our wedding planner Phoebe was so easy! They were always on hand and really quick at getting back to us whenever we had any questions or worries! Nothing was ever too much trouble!! In the lead up to the day, we felt extremely reassured and were in constant communication with the hotel! We had final details and handover meetings with our wedding planner and the team and we really felt our day was in safe hands! On the day… it couldn't have been smoother! Both myself and the groom got ready in the hotel as did many of our friends and family and everything was brilliant! There wasn't a single fault with the entire day! All of our guests said about how well the day flowed! Alex was in constant contact with us throughout - making sure we knew everything that was happening & we were kept informed at every stage! Anything we asked for was done straight away! And the food was even better than when we went for our menu tasting! There were so many special touches I could go on forever!! But we can't recommend Chilworth Manor enough and they pulled out all the stops for the best day of our lives! Thank you so much!! From the new Mr & Mrs Rowles x

We stayed in Manor for 3 nights the breakfast exp was poor with 45min before breakfast was finished they ran out of small pastries and the coffee m/c had only just got back working,a bride/groom arrived down to breakfast with very little food excuse give from chef we've run out of food not acceptable in a 4 star hotel

Had a great couple of days at this hotel. Didn't get off to a great start however, when having booked an evening meal, the restaurant couldn't open due to broken fans. However, an appropriate refund was made and we went to the Chilworth Arms (10 minutes walk) where we had an enjoyable evening. Comfortable room, majority of staff friendly and welcoming, - a couple of the male bar staff lacked personality however. Breakfasts were great and the leisure centre was ideal. Only about 20 minutes drive to Southampton. Would not hesitate to stay here again.

Myself and my family Stayed 1 night as part of the stay and cruise package. Hotel itself is amazing but that's where it ends. We booked a superior room and it was tiny and quite run down. The hotel was very noisy so my son couldn't sleep. Restraunt food was ok but definitely not worth the money but breakfast was good. Transfers to the port were included with our package so we asked how we go about booking a taxi for 11am and staff were less than helpful it was like getting blood out of a stone, we did eventually get it sorted definitely but it wasn't stress free. We have a couple of cruises coming up and definitely wouldn't stay here again for this reason.

I think the people who reviewed this property positively stayed in a different location to where I ended up! Stayed for one night (thank God) and booked the suite (also known as "a large room"). It was clean enough but dated. The bed on first sight was amazing until I realised it's not an extra large bed as described but, two beds attached together... Two different sized beds. We will get to that in a minute... I tried to go down for dinner at 6pm but I wasn't told you had to book a seat so - they couldn't fit me in. Given the lack of menus in the room I am presuming in room dining wasn't on offer (the lady who turned me away from the restaurant certainly didn't say it was anyway) so, I ended up having to get back in my car and driving off to try and find food. Not exactly the relaxing evening I wanted but, there you go. Went out, found somewhere which could feed me, ate, went back... Because I am too tall for their bed (had to move the sofa at the end of the bed because I kept kicking it), I tried to sleep diagonally but it proved seriously uncomfortable given the beds were different heights. This led to an awful night's sleep. In the morning, I didn't have time for a proper shower so figured I would wash my hair and be done with it. Used the shower head and got drenched because it was broken so water erupted from everywhere BUT the shower-head. Normally when I book a suite, I expect a better experience but - honestly - I've had comfier stays in run-down chain hotels compared to what this offered. I wouldn't recommend it and certainly won't be going back.

The approach to the hotel was very impressive as were the gardens. The lady on reception was not very helpful when we asked for advice regarding booking time for our taxi for the cruise. Our room was a suite, this was our only option as we are a family of 4. Initial impression was lovely apart from the heavily stained carpet. However, my youngest son had a terrible night's sleep due to the put me up bed being so uncomfortable. Our bed was comfortable. Not very impressed with the damp on the bathroom ceiling and corner of bedroom ceiling. We had dinner and breakfast in the restaurant. Service was friendly but slow. We also sat on the terrace overlooking the gardens, which was lovely. All in all stay was fine, but not as impressive as it first appeared unfortunately.

We stayed at the hotel for one night, prior to going on holiday in the Isle of Wight. We chose this place because we had had a good experience there in 2018 when we attended a wedding. Also it was convenient for the ferry crossing in the morning. What we liked: The health club was very good, offering a pool, sauna, steam room and jacuzzi. It wasn't busy and the staff were courteous and friendly. We had booked a table for a meal and it wasn't a problem for the timing to be altered because of arriving later than expected. The room was what we would expect: comfortable and offering the usual facilities. What was disappointing: The meal we thought was overpriced and marred by poor service. The restaurant wasn't over-busy and there were plenty of staff, yet we had to wait half an hour for our drinks to arrive. The main courses came soon afterwards and were fine but not very generous for the amount we paid. Nobody on the staff came to check if we were happy with our food. They were young and courteous, but gave the impression they weren't really interested in our meal experience. Having ordered dessert, another long wait ensued, this time with us being the only customers left. The staff were more interested in preparing the other tables for breakfast than attending to us. After we had reminded them of our order, the puddings finally arrived - one pudding looked as if one of the girls had scraped the bottom of the ice cream tub - this for £6! We felt so disappointed with this experience that in the morning, we opted to check out without going back to try the breakfast. When you pay premium rates for a meal and drinks, you expect better than this.

Thank you to Chilworth Manor and all the staff that made a celebration of a dear friend's life so special. Beautiful venue, stunning surroundings and caring staff. I have used this hotel for over 4 years now for training, business and personal purposes and I have never been disappointed.

Hotel is in beautiful grounds . Rooms are tired ,extract fan not working. We used the restaurant for evening meal,and it was adequate. The breakfast was like something from Fawlty Towers . Seemed to be short staffed, ran out of most things very early, No sausage's ,no bread, coffee machine ran out of water ,and milk. Cups and plates were in short supply . No butter . This is simply not acceptable in this day and age. There did not seem to be anyone in charge . Management arrived at 10,30 or 11. Won't be staying here again,until they change management or manager. On speaking to others at breakfast,it seems that this is a regular occurrence. And on reading the reviews,this is certainly the case .

Me and my husband visited on the 4th till the 5th. We came for Afternoon tea and a night's stay. The Afternoon tea was lovely, I would highly recommend. We used the spa, the pool and jacuzzi was lovely and so relaxing. The room was clean and had everything we needed. We had a shock at 5am when the fire alarm went off (we think a guest was smoking in his room) couldn't go back to sleep so had an early breakfast. Breakfast was OK a nice choice of hot and cold food. We checked out early to beat the traffic home

Impressive building but what a dreadful experience. This may sound picky but for the money charged, standards should be alot higher. On arrival we asked for a glass of rosè which was only available by the bottle for this particular one (One of us was driving) Was offered a room temperature alternative which was unpleasant. In the resteraunt, which wasn't busy for a Friday night, we had slow service and for a hotel of this rating, were disappointed in lack of choice from a photocopied menu! The food, after a 40 minute wait was luke warm and borderline inedible but we were so hungry. The overall service really was poor and everything over priced. In hindsight should have complained but at the end of a busy working week really did not have the energy and we were meeting friends and didn't want to spoil our evening. Will not be returning

We had our wedding at Chilworth Manor and it was like a dream come true. The manor and grounds are absolutely stunning and made for brilliant photographs. The rooms were clean and we had all the amenities we needed and more. Every member of staff we interacted with was friendly and incredibly helpful. Breakfast was delicious - I could not fault it at all, and the restaurant area itself is lovely. Phoebe and George ensured our wedding day was perfect and nothing was too much trouble for them. I would happily recommend Chilworth Manor to anybody wishing to get away for a few days or to use as a wedding venue. I'm sure we'll be back very soon!

If you are staying for work or business, do yourself a favour and DO NOT BOOK HERE. When I stayed there was a wedding party on until midnight, incredibly loud music right outside my window, the smoking area for the party was outside my window so I had to put up with a constant stream of people yelling over the music until late, drunk guests making a racket in the halls until the early hours. Then at 6am the noise started again. I didn't get a good nights rest which is the bare minimum I expect from a hotel. I had to show up early morning to an extremely pressured day of work completely exhausted. AVOID!

The hotel is stunning, location is great and the facilities are impressive. It's used for birthday celebrations and weddings, really well kept and most of the staff are great. Unfortunately the hotel manager Melissa doesn't seem to be interested in hospitality. I checked in on my birthday, bought a birthday experience, dinner, breakfast and sent a gift to my partner (checked in online via the hotel website). I also ordered an amazon gift, under his name and emailed the hotel to advise of this delivery, got an acknowledgment from the reservations team that they sent it the reception. (To arrive on the day of check in)... So we could have the surprise in the room... Unfortunately, Amazon was sent away as the manager said they don't receive packages of the guest isn't checked in and as it was my partner, the name wasn't in the system. Amazon registered it delivered to the receptionists name. :( The manager didn't apologise and was quite cold and borderline rude... Despite me check-in in on my own birthday. The following day, I went to check if Amazon retried (even though it says it was delivered the previous day), but nothing... Adam, the other receptionist was amazing and his customer service were what kept me in the hotel, because the hotel manager almost made me leave and request my refund for all services I requested/paid for. I am not sure if I will get the refund from Amazon, as they consider it delivered to the hotel, and besides my own birthday being spoiled, my partner's surprise not happening, me being £250 short, the manager (Melissa) just ignored me. Customer service should be 5*, 6 even... Adam was great, Rob as well... Just disappointing to have a manager that doesn't seem to care about the guests nor special dates.

Lovely building and beautiful gardens . Was expecting more from the room, but it was clean and fresh . Staff members very friendly . Certainly nice to have a get away,even so close to home. Only ever been for a wedding before

On arrival the hotel is lovely and has beautiful gardens. However a wedding and party was taking place and our room was opposite the wedding party, which was very loud, we couldn't have the window open as was so loud. we didn't get told before hand or when checking in that our room was next to a loud party. I don't think they should put non wedding guest in these room and should use these room for the wedding guest only. or at least tell you before hand. We have come home very tired from what suppose to be a relaxing break. The bed is also very uncomfortable. However good points are the room is clean, the breakfast is good and the pool and spa area is lovely. However would not come back again due to the bad night sleep and noise.

Stayed at Chilworth Manor Hotel the night before going on a cruise. Pleasant grounds and convenient for Southampton. Hotel reasonable and staff pleasant enough but stay was compromised by poor restaurant and menu. The pictures were misleading and eating in the restaurant, which had little atmosphere, was probably not much better than having a meal in M and S!

This is a stunning manor and is surrounded by beautiful grounds. The rooms themselves are spacious and clean and there is tea and coffee available in the rooms. Breakfast was lovely with a vast range of food and some alternative milk options available for drinks and cereals. The additional parking is a short walk from the hotel as is the club area that houses the swimming pool, but isn't too far. We also noticed there were different rooms to hire. Great for a couples weekend getaway.

Myself and my husband had an overnight stay on the 14 th July . The room was very good and clean ,with a Coffee making machine as well as the normal instant coffee sachets. How ever ,we decided to book an evening meal in restaurant . My husband choose the battered fish and chips. The fish looked like it had been cremated and extremely dry . I just had a starter of the beetroot and cheese . The only thing I enjoyed was the cheese ,and they didnt have to cook that . Also the staff appeared untrained and some what slovenly. Breakfast was good ,but the drinks machine ran out of water so a long wait . Also it wasn't mentioned that the hotel was In Southampton University campus . Beautiful grounds surrounded the Hotel

I had a pleasant stay here and the staff were very friendly and helpful. I decided to book an executive room (one above the standard) to have a quiet few days away and treat myself to enjoying the hotel amenities. The room was lovely, but not quite as it was pictured in photos, with a few decurative elements missing as well as the coffee machine pictured in many photos for this room type. I'm not sure I would recommend paying the extra amount over the standard room. I would advise checking to see if they are hosting any large events before booking as noise was sometimes an issue. Thankfully it was quiet when I stayed and staff had time to ensure my stay was enjoyable. Most small sounds however, could be heard from my room (creaking floorboards above, cars pulling in and out of the carpark as well as people talking in the carpark - I had a room adjoining the carpark). Great: Beautiful location, close to the New Forest and city centre. Staff were very kind and helpful. The pool was lovely and has a hot tub, sauna and steam room - A small gym too. I had enjoyable breakfast/dinner experiences. The coffee machine was working! (I had read recent reviews saying otherwise before my visit). Could've been better: It would have been nice to know that the pool etc is in a seperate building and through a carpark. I might have missed this note, but wasn't really ideal. The breakfast was lovely and well varied, although the quality of certain hot items wasn't great. The dinner menu was also quite pricy, but the food quality here was actually great! - I recomment the burger and the chicken! There was no bath in my room sadly, but a wonderful shower. Quite poor: The bed was not comfortable unfortunately. It was very firm with no give and the pillows were awkward. There were four pillows (double bed) but the stuffing in two had possibly fallen apart and were no longer whole pillows. The lack of sound insulation in the room kept me awake for some time. The ceiling was very creaky when people were walking in the room above and the noise of doors slamming and cars outside was irritating. Fortunately, once I was asleep, most did not bother me. Overall, I had a very pleasant stay and would consider staying again. Just a few things for me that could have made it a great trip!

Reception staff...... Lack of engagement with customers and not what i'd call friendly and welcoming, ignored you each time you walked past them.... No.....Good morning or good evening etc. Room..... Quite nicely decorated considering age of the building... Bathroom extractor fan was'nt working and one of the windows would'nt stay open.... Oh and the duvet was smaller than it's cover... Biggest problem was late night noise..... Faulty soft close door hinges, so you'd hear other nearby room doors slamming shut at for example 1am.... Also thin wall between our room and the next one..... So you could hear everything the next door guest was doing... which made getting to sleep quite frustrating....

We are currently staying here at the Best Western Chilworth Manor , but only for one night thankfully! We specifically asked for a quiet accessible room! Initially we were impressed by the outside of the hotel, the ease of disabled parking , the beautiful grounds, the location relative to Southampton Cruise Terminals , and the Staff ! We had planned to book another night or two in late September! But not now - never again at this “Best” Western! Since 19.00 pm our room ( 102) has been subject to first intermittent, then constant, very loud and intrusive disco music from a function. It's now 23.00 ! We can hardly hear “ Vera” on the in-room television. Sadly, - apparently I now realise that you are not guaranteed a good night sleep at the Best Western Chilworth Manor! An Other reviewer recently ( I now read) highlighted this same issue, with this same hotel in July 2023. The Hotel Management seemingly hasn't learnt from previous negative reviews of guests, for whatever reason !! , that the minimum guest expectation should always be “ a good nights sleep” ! Sadly, my wife and I were never warned - that tonight, they are hosting another large “School Prom” , with the associated disco “thumping music” continuing, we are told, till midnight! The “Prom Room” is immediately opposite our bedroom window!!! It's very very hot and humid in the room this evening, with no air conditioning - but we cannot open the window because of the continuous disco noise opposite. This “ experience” is proving to be distinctly unpleasant and so avoidable if the quality of the guest experience is paramount! When I initially complained about the disco noise and more importantly not being pre warned, even as late as at Checkin - The Lady Duty Manager told me ( apologising) - I should have been pre contacted by e mail and warned by the Reservation Team !! I wasn't. I was however contacted by email, by the Hotel three times , in the week before we arrived. I was repeatedly asked if I wished to “ enrich my experience” while at Best Western Chilworth Manor - at an additional cost - but no mention of the noise nuisance we would definitely experience, the night my wife and I were to stay. I did sadly, extend checkout until 12 noon for an additional £15! The Lady Duty Manager went on to explain that we were likely to “only” be disturbed until midnight!! I said that we would not have booked, had we been pre warned about the function and we would be seeking compensation in the morning - if unable to sleep. She said again - sorry ! - but it wasn't the policy of “Best Western Chilworth Manor Hotel” to compensate guests, when disturbed by noisy functions in the Hotel - even those going on till midnight. She would however, have words with the “Reservation Team” about not warning us!!! Actually, I booked the one night directly with the hotel , as I wanted a guaranteed quiet accessible room, as my wife is physically disabled and she is also Gluten Free and I have to guarantee this ! I then asked to see the General Manager - the Duty Manager indicated “they hadn't seen him for 3 weeks” ! I guess that meant “Not contactable” ?? This is a very dated but pleasant hotel, in beautiful grounds. The staff are helpful. Our room is very basic and “ compact” , and the one easy chair provided is distinctly uncomfortable. The room ceiling corners have cobwebs , otherwise it seems clean. However, the toilet pan was visibly cracked! Instant coffee sachets and toiletries are provided in the room, but the hotel is decidedly “ economic” with their provision ( 2 per person) , and none were left for an early morning coffee ! Acoustically - sounds emanating from outside the room, particularly the corridor - are very audible inside the room - as is noise from associated functions! Best Western Chilworth Manor Hotel - Level of Customer Service/ Care and Integrity: Objectively 0 out of 5 - I shall not be booking a Best Western again - if this is how they repeatedly treat their guest! !

Hotel seemed very nice on arrival, and was given room 101 which was told was quite close. What they didn't tell us was its next to the lift and function room which was hostung a party and with a 4 year old toddler getting him to sleep that night became hard work. On top of this, the camp bed that they provide for children is very uncomfortable, with the mattress being at most 3inc think. What made this experience worse was the attitude of the receptionist when I told her about our stay. She was very dismissive and clearly had better things to do. Would not stay here again.

We had a really good stay here last autumn but were so disappointed with our recent visit. We were sold room 5 (Avoid!) as a superior twin. The room is well appointed and clean but is at the back of the restaurant/kitchen overlooking a service area. The general noise and chatter was very disturbing and the ever banging staff entrance door needs a soft closer. The windows are blanked out due to the room being overlooked by staff quarters. Bar and dinner service was very amateur, and the food standard has really deteriorated. Breakfast service was ok but the inadequate hot beverage machine ran out of water both mornings, there are plenty of “plumbed in”models more suitable for a hotel of this size.

Chilworth Manor Hotel- Afternoon Tea Party - July 9th 2023 I cannot rate Chilworth Manor, Southampton, highly enough. Phoebe helped me to arrange my afternoon tea party for 50 people in the Lord Selborne Suite. Light and airey, with french doors leading to lawned gardens. Large circular tables, laid with white linen tablecloths and napkins. Food excellent and plenty of it, finger sandwiches, warm scones and fancy cakes, all served by friendly staff under the supervision of Kevin, events manager, on the day. Kevin could not have been more affable and helpful. Nothing was too much trouble. I received many complimentary comments from my guests and so Thankyou Chilworth Manor, you made my day and it was worth every penny. Highly recommended. - Hilary

Afternoon tea should always feel like a treat so was looking forward to it. The hotel and grounds seem impressive as you drive in and the entrance inviting. I was greeted by an unsmiling brusque lady and shown into a cafe style room, void of personality or atmosphere. Despite it being almost empty we were given a table behind the entrance door, not great. I asked what teas they had and was told normal or fruit! So no real choice. The afternoon tea stand was plonked on the table without communication and we were left to get on with it. The sandwiches were fresh but underwhelming, the scones dry and the cakes all looked cheap little mass produced fair and tasted extremely sickly. The cups and saucers and tableware looked like crockery you get in a service station. I didnt feel tempted to take any photos as it all looked a bit sad. Whilst there was nothing so terrible to warrant complaining about, this was certainly not a treat. Not the food, not the service, nor the setting. It's definitely worth paying more to go elsewhere.

This is a wonderful hotel ideal for short breaks alone or with family and friends. Less than half an hour from Southampton and the grounds are great for a leisurely stroll or just lounging on long warm summer evenings. The staff are friendly, attentive and helpful without being intrusive. Worth every penny.

One night stay at Chilworth, chosen for the manor house experience and leisure facilities I wish I could rate the experience higher, but the staff and ongoing renovations bit let the side down. On arrival there is definitely a grand entrance through the park opening onto the manor, but being kept waiting by reception while they sort out internal logistics was a poor start, in my book paying customers take priority. Although warned of the renovation work being carried out in the main hall / bar area we didn't appreciate the extent of disruption and coupled with the area being used as part of the conference facility made this wholly impractical to relax and enjoy a drink. Our room was well equipped in 'Best Western' standard style to a good modern standard, however the multitude of cobwebs in every corner highlighted the average level of cleanliness (I reported this on checkout). Remarkable considering the eagerness of house staff who disturbed us at 8.30am and then repeatedly throughout the morning even with a 'Do Not Disturb' sign on the door. The leisure facilities were very good, with a large pool, Jacuzzi, steam and sauna. Although be warned that the pool is often unavailable due to booked classes. When we tried to avoid these times we were unfortunately misinformed by staff and had to wait to use the pool. Overall we had a good stay, marred only by avoidable staff ineffinacies and unavoidable maintenance. I noticed also that most of the disabled parking bays were used by none blue badge holders, making it difficult for my self to park near the hotel entrance. Finally, I would thought as a good will gesture the hotel would invite guests to return once the work is complete at a discounted rate.

A group of us in our 40s, 50s and 60s booked to stay at this hotel after a concert. We had shopped around for somewhere in the area that looked nice and had a bar that would stay open late for us, and Chilworth Manor promised that we would be able to have a drink and relax after the show. So we spent the best part of £1,000 on rooms. When we arrived, the bar was already shut and we were told bluntly that they would not re-open it for us. We reminded them that they had promised this, and they merely said that the woman who had taken the booking “doesn't work for us any more”. When we reached the rooms, they were down a labyrinth of corridors and up numerous staircases, tiny, with barely two feet of space on two sides of the bed. Worse still, in my room the toilet seat was far smaller than the bowl, leaving more than an inch of porcelain permanently exposed. Not nice. Oh yes... and I had a wonderful view of a messy courtyard full of wheelie-bins. When we went for breakfast in the morning, I asked for decaffeinated coffee. Thirty minutes later, nothing had arrived. I found the young lady who had taken my order, who then brought me a pot of decaffeinated tea. To be fair to her, the restaurant was understaffed and she was extremely busy, so I don't entirely blame her; I blame the hotel and restaurant management for allowing her job to be far harder than it needed to be. I have no axe to grind here. I wish that it had been a happier experience, but it wasn't. We could have stayed nearby for far less money and been treated much better than this. In summary: unhelpful staff, broken promises, horrible rooms and poor service. Obviously, we won't be staying there again, and we strongly advise you to look elsewhere too.

Lovely grounds with a spa attached. The breakfast was amazing and the room was quiet considering the amount of people staying at the hotel. It was a very enjoyable stay and walking round the grounds was very relaxing.

Big thanks for the bar man Steve, helped us greatly during the world cup final...so big thanks to him! Beds and rooms great. All staff good. Breakfast great but do keep re filling it. Leisure facilities good. Good pub up the road too.

10/10, cannot wait to stay again. Excellent amenities within the rooms, great atmosphere, excellent food options for breakfast and dinner. Great conference rooms for holding business events as well on the grounds.

Restaurant booking email ignored. However restaurant not fully booked. Key card not working. Had to take it back to reception twice - still very variable. Room v cold on arrival- heating off and had to figure it out. Corridor cold. Lovely staff made up for some disappointment

I stayed here for a few days by myself before getting back into work. The staff were friendly and helpful, the area around the hotel beautiful to walk around and the pool long enough to be able to actually swim. It ticked all my boxes! I left feeling revived and rested.

My friend and I had a few issues but they were resolved by reception. We stayed for 3 days from the 27 th December. Our one big issue was that our downstairs rooms were father away from reception than we had imagined and as we were elderly that was disappointing. We couldn't get in for an evening meal at the manor at all but found the local pub served very good food anyway and slightly cheaper. We think another coffee machine was needed when a coach party or a wedding party arrived for breakfast!! The grounds of the manor were beautiful but thought the swimming pool was inconvenient for older visitors. However we did enjoy our stay.

We stopped for Christmas and really enjoyed it , we would find it difficult to find fault , the staff were excellent , as was the food . The location is lovely and my wife required an accessible room which was both very clean and practical. If i had to find fault the spa is a short distance from the main building to the spa , which in poor weather can be a problem and it could do with a spring clean.

Amazing place where we stayed prior to our cruise. Excellent service everwhere from the moment we checked in to the moment we left. The cruise package is a great deal and includes a fabulous 3 course evening meal. We were so impressed that we have booked for another 2 visits this year.

We stayed for three nights during the festive season which coincided with my husband's 70th. As it was such a special occasion, as a treat, we upgraded ourselves to a “suite” for an extra £80 a night. Rather than having two rooms in the true meaning of a suite, it was a large room with an oval dining table in the bay window which if nothing else, gave us somewhere to put the birthday cards. It was nice to have bathrobes, slippers, a Nespresso machine and some nice biscuits to welcome us. On arrival, we noticed one of the ceiling lights wasn't working, making the bay window half of the room rather gloomy. When we reported this to reception, as the maintenance person wasn't available over the festive season and the ceiling was far too high for anyone to reach without a ladder, a standard lamp was brought to the room which made it less gloomy, but the table did cut out some of the sense of space of the room and some nice armchairs with a smaller table might have been better. A really lovely touch was that there were 70th birthday balloons on the beds, along with a card and a bottle of prosecco. We found the hard working staff to be generally friendly and helpful. It was also very nice for our documentation to say Mr and Mr, rather than Mr and Mrs, which happens quite often. As we were there for Christmas, bubbly was offered on arrival, along with a cream tea served in the restaurant. Until the last day we found the temperature in the restaurant swelteringly hot, thankfully breakfast tables were laid out in the bar area which was much more comfortable. Most meals were taken in the festively decorated Coach House, which was actually not part of the hotel building, attached by a covered walkway. Christmas lunch was a leisurely affair and didn't finish until after the King's Christmas Message which we managed to watch on ITV+1. Unsurprisingly Santa didn't make an appearance, presumably he tried to get into the country, but had been detained and was waiting to be deported to Rwanda. As for the room, we found the bathroom – and bath itself – were smaller than we'd expected for a suite. That said, the bath filled very quickly, the anti- mist mirror worked really well and it was beautifully appointed. We did think the glasses provided could have been a little larger and I'm sure had we asked, that would have been easily changed. We were also surprised that the TV was just 32” in such a large room and didn't have any smart abilities. The wifi was usually okay, it did get flaky a couple of times. The only other enhancement to the room which might make it more user friendly would be some coat hooks, but they fitted fine in the wardrobe. If we were staying longer, we'd have liked a few more drawers (not shelves which you can see). The health club isn't attached to the hotel and a short walk away from the main building. As there were restricted hours during the festive season (which is fair enough), we didn't use it, especially as we'd heard that the jacuzzi was out of order. Strangely, the literature we received on arrival suggested we might like to make use of the health club on Christmas afternoon, although another piece of literature said it was only open until 12 noon! Our literature also said that the rooms wouldn't be serviced during our stay – something we've had to get used to since Brexit has made getting staff more difficult, but we were surprised to see that it had been refreshed one morning. On Christmas Day, no entertainment was laid on, although the room where a film was shown on Christmas Eve had board games available, which was a nice touch. We started playing a game, but soon got too tired from the food and went to have an afternoon nap. Except for Christmas lunch where you were served at the table, the buffet style meals worked well. Even though the evening meals were from 7.30pm to 9.30pm, most got there towards the start (perhaps a 7pm start might have been better?). Although the food was generally fine, we did think the Boxing Day evening meal was rather poor. Just having some soup and perhaps some cold meats and cheese as a starter might have lifted it a bit. The fellow guests we spoke to were all very friendly and enjoying the festive season, some had been before for the festive season. There weren't many children and the few we did see were generally very well behaved, even though there wasn't anything laid on for them to do. The Christmas break was very much for those who wanted a quiet and relaxing break, rather than dancing until dawn, so it suited us very well, although perhaps some gentle activities, such as a quiz or perhaps a scavenger hunt might have been nice. We hadn't done this type of break at Christmas before, so didn't really have any expectations and we were very happy that it all worked out so well.

Me and my boyfriend stayed 3 nights here from 30th December. All the staff were lovely. Steve behind the bar was friendly and chatty nice guy Service is Slow. Very under staff Room was good size so was the bathroom. Breakfast was good Lovely place but...... Room did have cobwebs and quite abit of dust on headboard. Prices for food menu was abit much for what you get. And not much choose. Breakfast good but watch the times as the do pack away Earlier on the Saturday was meant to be till 11am finish and started packing up 10.25. So don't go late. LAST BAD thing it was the worst bit. I no the swimming pool is not part of the hotel. But IT WAS GRIM....... They never sweep by pool side hair everywhere. The shower are horrible. Hot tub wasn't working (not there fault I no). Pool is so cold. And the steam room is dirty... It Was off putting didn't use it much.... that let's the stay down as spa bit what most people go for......

Stayed at chilworth manor with my partner on the 30th December for an early new year celebration. We had a 1 night stay with 3 course meal and breakfast for £159 which was a pretty good price. On arrival we were greeted by the friendly receptionist who checked us in and arranged dinner booking for 7.30pm and advised us that the jaccuzi was broken. The room was pretty standard but clean. Unfortunately the stay went downhill from there. We went down to the restaurant on time and waited by the door for 10 minutes while 3 members of staff stood around talking and looking at us. Eventually a waiter came over to us (who was not impressed to be greeting us), I gave my name and he said there was no booking under that name. My partner then looked at the sheet and my name/booking was right there infront of him. The waiter proceeded to apologise and stated he was drunk as he had been drinking all day and laughed! He then took us over to our table while laughing the whole time - he did seem intoxicated. We sat down at the table (which was not laid out) and he walked off (he was nowhere to be seen for the rest of the evening after this). A waitress then came over and put cutlery down and a jug of water - no glasses were given. Starter order was then taken and glasses for the water were asked for but they didn't take our drinks order. Starters then cleared away and at this point we still had no glasses for the water and no offer to take a drinks order. I went and spoke to the waitress about this who then brought us glasses and sent someone over to take the drinks order. We asked for a pint of beer and a glass of wine. The drinks were then brought over, the glass of wine was given in a pint glass , we then asked to have the glass changed which was done straight away. We opted for steak which had an extra fee of £8 each. Both steaks were brought out by the waitresses who then dropped chips off of one of the plates - she did not aknoweledge this. No steak knives given - only butter knives and both steaks were well done when we asked for medium. By the time the steak knives were brought over the food was cold. Deserts then served - which was actually pretty nice. We settled the bill then went over to the bar area. While sitting at the bar area we noticed a male waiter crying while clearing tables. The barman was also telling two people at the bar how he hated being there and couldn't wait to finish. In the morning we went down for breakfast and the food was good but again service non-existent. Overall the experience was not pleasant and the staff clearly had issues going on. We paid an extra £80 on top of the £159 for food charge and drinks - not worth the money at all and to make things worse my friend from work stayed two days later as she thought we had a good deal and her experience was also shocking. I have contacted chillworth twice and have had no phone call back or email regarding my complaint.

We booked a last minute 2 night New Years Break, booking an executive room, the room was lovely , with a large comfy bed , the pillows could have done with being a bit firmer, but that is only personal choice, the bathroom was clean and comfortable size. The reception staff were polite and welcoming, along with the barman in the main lounge , who mid-afternoon on New Years Eve was busy , but still happy to help. We had a 3 course dinner in the restaurant, where again the staff were pleasant and happy to help. Breakfast on New Years Day was slightly chaotic but the staff were still about and assisted when asked for help, having read lots of reviews prior to our stay , another coffee machine would be an idea, however we asked for a pot of tea for x2, which was delivered within minutes and which was lovely and hot. Reservations for the restaurant are recommended to be made when booking room to ensure a seat. There is though a pub located nearby Chilworth Arms, not a long walk 20 mins? and the food there is nice as well. We thoroughly enjoyed our stay and would recommend.

Staff could not do enough for you , food was great, room was clean and comfortable , all in all we enjoyed this break very much. If i had to find fault it would be that the spa facilities were a little way away from the hotel and could do with a spring clean.

Expected better to be honest! I was impressed when we first pulled up at the sight of the hotel... But then disappointed as the stay went on. This first began when we got into the bedroom only to discover that the heating could not go up to level 6, it was set to level 4 only... It's a VERY cold winters evening... Why limit the settings of the heater?! In addition despite 3 guests there was only 2 cups (one was dirty), one pair of slippers, and 1 teabag with 3 milk sachets. It would be better for the paying guests if this could be replenished before arrival. There was limited staff at the reception area which put pressure on them to keep bringing items up to the room as/ when a clean mug, slippers etc became available. On the plus side, the room was spacious. There were new toiletries, and the bathroom was new and modern. The bedroom was modern but the curtains were interesting to say the least- however that's just a matter of taste I guess. I would go back here if in the area, however I feel like the approach inside the hotel let's down the gorgeous grounds so I'd be somewhat reluctant. On the plus side there is a gym attached that can be used on site just a short walk from the main hotel. Breakfast was also included in the price which was an ok buffet.

We stayed at this hotel for one night only while we visited Paultons Park and Peppa Pig World. So first off it's a good location for that visit. Secondly it's a nice hotel. We actually enjoyed our stay. But they haven't got a clue when it comes to crisis management. We arrived about 6pm after a long day at the park our table was booked in the restaurant for around that time for dinner. On arrival a rather abrupt and slightly frosty receptionist asked if we had been contacted earlier in the day to inform us that the hotel had No water!! - they hadn't. She apologised and said that the problem affected the whole of Hampshire! So we could choose not to stay but would have to travel outside the county to find a hotel with water (and availability in their restaurant for a meal for six people). We were then told that due to the fact there was no water the Restaurant was closed. She said that the bar was open and they were offering a limited range of bar food - sandwiches and chips etc. So We decided that for one night we would stick with it - we were going back to Paultons Park the next day and we were already knackered. So at this point I would like to say that the bar staff were excellent, the bar food was ok, although how they can call a ham and cheese sandwich a ploughman's - well they were stretching it a bit. Strangely they could also offer a limited cooked breakfast the next morning (apparently there was a little water available for tea and coffee). The breakfast actually was quite good and again the staff were excellent. So my issue is if they knew there was no water earlier in the day why didn't someone go to a large supermarket and buy as many bottles of water they could so that they could offer them as complimentary gesture to their guests. I mean anyone staying there could only get liquid from the bar there was absolutely no water available. No water to flush toilets no water to clean teeth no water for a shower. I actually bought the last bottle of sparking water from the bar (there was no still water available) at 7.15am the next morning they charged me £3.40 for it - to use to clean my teeth. So not a great hotel experience. But with a little effort from management it could have been handled better. It turned out the water shortage wasn't the whole of Hampshire and so water was available elsewhere. I think the hotel should have at least offered bottled water to each guest and even phoned around other local hotels to check if they had water and availability to offer guests a choice rather than a take it or leave it attitude. This hotel is part of a large group and some people had booked for a full Christmas stay, they were waiting to be told whether the hotel was going to close and their bookings cancelled. But a group of this size should at least have tried to offer them an alternative in a different hotel (hopefully within their group) or even a competitor hotel -they should have been trying everything possible to save their guests Christmas holidays rather than just say ‘we're closing' here's your money back see ya later! So after all that my gripe is the way the crisis was handled - badly - and the fact the first person to meet you to explain the situation was a grumpy unfriendly receptionist. But strangely overall we enjoyed our one night we were able to eat something and get a few beers in. The Room was nice and large, a bit bland looking decor but was fine. The bathroom had absolutely no heating, no radiator it was freezing but The main room itself was warm. It had Tea and coffee supplies but no water to make it. Breakfast was great and most of the staff throughout the hotel were really friendly. So I would actually recommend the hotel if you're visiting Paultons Park. I'm sure the water situation was a one off it just could have been managed better. Nevertheless we all enjoyed our stay - even if we couldn't have shower.

I felt that the hotel provided excellent value for money. A warm, comfortable room with a TV. Breakfast was ideal, particularly with the assistance from Christina, who provided a jug of hot milk for my fiancée's coffee.

Fantastic christmas party, very comfortable rooms, lovely surroundings, great staff. Prosecco on arrival, food was fantastic. Dancing to a brilliant dj and lovely breakfast in the morning. Could not fault it. Chilworth Manor is a lovely historic building.

A group of 37 of us visited Chilworth Manor for a three day bridge break. We had a lovely time, not least because of the wonderful staff. The rooms were good - spacious and clean. Breakfast was excellent, though as others have said, another drinks machine would be useful. We had dinner in the Chesterton Room, which was a nice room and ideal for a party of our size. The food was good considering the number of people being served at once. I didn't have time to go to the spa, but those in our party who did said that it was superb. Coming back to the staff, all the staff were great, but a special mention for Claire who looked after our catering. Vincent was very helpful, and Adam in reception and the maintenance men (sorry, didn't get their names, but they were lovely) assisted with loading and unloading our equipment, and sorting out the heating in the conference room etc. The bar staff and waiters were also very helpful and friendly. Some of our party were over 90, and all the staff, including cleaners, helped them when needed. Everyone enjoyed themselves and we hope to return next year.

Great hotel lovely staff always helpful the hotel is spotless with nice rooms the breakfasts are great they have a nice lounge bar serving a good variety of drinks the hotel is well positioned if you are visiting Southampton or the surrounding area

One night stay on a Christmas shopping trip, the hotel was clean and well appointed, the spa was also very good, dinner was ok but only pub standard with a limited menu although perfectly ok. Breakfast was plentiful and good value.would have liked to order a newspaper for the mining but service not ordered and some of the reception staff were not proficient enough but overall good value for a 3star hotel stay

I was last at Chilworth Manor from 1975-77. A long time ago and a long stay you may be thinking. The Manor during that time was a Hall of Residence for the nearby University and the rooms were dormitories. As we were popping down from Essex to Hampshire I decided my wife and I would visit the place again. We had booked an Exec double as this was on the front of the building where my old dorm had been. On entering the hall and seeing the stairs and balcony I was instantly transported back and could hear Vangelis' Heaven and Hell blaring. Room 14 was just right. Location, dressing gowns etc. Unfortunately, minutes after arriving I found myself locked in the bathroom. The door handle not turning. Luckily this was not at 02:00hrs in the morning. My wife managed to get the Barman Nick to come up as reception was busy. He also found the handle faulty and we got another room. Unfortunately, only a standard double some way off. But no problem it was for one night and more than adequate. We were unable to book dinner online the previous day so this gave me the opportunity to try the nearby Chilworth Arms ( my old local). Breakfast was excellent. Good selection of food and we got down at 08:30 on the Sunday to beat the rush. After this we walked into the grounds. I couldn't find the pond where some of the lads had made and sold tadpole buns (probably Barristers now - sorry if any Barristers reading this). Also found the building that used to contain squash courts. Overall a great experience to see the old place and we enjoyed the hotel. Special shoutout to the barman who in spite of a bad cold served us well.

Best Western: please would you comment to confirm you have seen this review? We went for “cream tea with fizz” on a Saturday afternoon, using a voucher gifted by our employer as a ‘thank you' during Covid. There were not many options locally to redeem the voucher and we chose Best Western Chilworth Manor. We did not have particularly high expectations but the actual experience didn't even meet those. It started with the ‘greeter' (if that's the right word) rushing over, apologizing for keeping us waiting, and telling us she'd been dealing with an emergency. We didn't need to know about that. In the room used for afternoon tea, several of the tables were uncleared from previous guests which limited our choice of where we could sit. We were offered tea or coffee but there was only English breakfast tea or camomile, which is fine but for something which is meant to be a bit of a treat you would have thought there might be a choice of teas. We weren't offered the ‘fizz' part of the voucher and had to specifically ask for it. The little cakes and sandwiches with the tea were okay but nothing special. Some small touches would have made a big difference like some mustard with the ham or some cress with the egg. Also I think smoked salmon would have been preferable to tinned tuna. Anyway, there was also some scones with cream and jam. The scones were quite nice, the cream was fine but the strawberry jam was the cheapest type of rubbery jelly you get in giant catering containers. Even some of those little glass jars would have been better at a cost to them of 20p or whatever. Finally on leaving we visited the ‘facilities'. My wife told me that two of the three stalls in the ladies were unusable (one for unspeakable reasons) and in the gents I couldn't throw away the paper towel I'd used to dry my hands as the pedal bin had no pedal. The car park was packed so the place must be doing well, but it needs a little more care and a touch of finesse. (I would have given two and a half stars if that had been possible).

Very abrupt rude welcome. Allocated a normal room after I had paid extra for deluxe. Unable to dine in restaurant on evening of arrival ( the local pub was excellent and could accommodate us). Only x1 machine for hot drinks at breakfast. No Earl Gray tea available when we had afternoon tea with friends.

My wife and I were seeking a quiet location to spend a couple of days away. We found it at Chilworth Manor. We were checked in by Adam who was welcoming. We subsequently found all the staff to be extremely helpful. Absolutely no complaints about the food either. There are some wonderful trees at the bottom of the extensive garden. Delightful stay!

Amazing quality food the grounds are just stunning had the cream tea for two the scone where fresh and warm service was spot on Absolutely stunning building A*************************** And fairly priced

Stayed at this property for one night before departing on a transatlantic cruise. It was a nice place to stay following 5 hectic days of touring London. Hotel is about a 15 min taxi ride from the train and cruise port, located on expansive grounds in a historic victorian manor. We were provided with a large king room in the manor building, the room was very large and was well decorated. Some additional deep cleaning of the room needed to be done beyond the usual housekeeping but we were able to look past this for this stay. Our rate included a 3 course meal and breakfast, the food and service was outstanding! The choice of breakfast items was beyond expectations and again the service was great. The lobby lounge was comfortable and inviting and we enjoyed a couple of drinks there prior to dinner. We did not use the pool but it was massive and looked very well maintained. I would recommennd this hotel to others, and did just that while on our cruise!

Long day of driving got to hotel in dark and rain - parties going on maybe 3 different parties - checkin was easy and we're directed to a broken elevator - no way - change room - had supper in restaurant food mediocre for price but good service - not entirely pleased will think twice to recommend

A lovely afternoon tea in a quiet, period room with lovely, kind staff. Nothing was too much trouble and the cakes and sandwiches were perfect. It was a wet and soggy November day and the hotel took us away from it all for a couple of hours. I'm going to rebook afternoon tea and take my daughters.

Hotel staff food and surroundings were amazing, room we stayed in was a little smelly awful fish smell on entry that went after a while, kettle was dirty with what I assume was mould, water was left in why I don't know we asked for air freshener and new kettle no one showed up

Stayed here while waiting for QM2 sailing. Grounds are georgious and small bar is friendly and comfortable. If proximity to downtown is not needed, stay here. It will not disappoint. There is no elevator but staff will help with bags if needed. Only two floors anyway.

excellent hotel in a lovely setting and excellent amenities and friendly staff, excellent room facilities. there was also excellent use of a leisure facility with swimming pool, jacuzzi and steam room which we used on both days

We stayed for 1 night before taking a cruise from Southampton. Very comfortable hotel, extremely friendly and helpful staff. Restaurant was excellent for evening dinner and breakfast. Plenty of parking to leave the car. Inclusive taxi going to the port was on time but there was a very long wait of over an hour for pre booked taxi to return to the hotel after the cruise.

We booked executive rooms for ourselves and our friends to celebrate their 50th anniversary. We had a wonderful time made even better by the warm and friendly staff. We especially enjoyed meeting Kai who made us laugh throughout our stay and catered for our every need. We also enjoyed The Club facilities on site and their swimming pool was lovely. Well worth a visit.

We really enjoyed our stay here. The room was lovely although hardly superior. Good amenities. Very friendly staff. The drinks were reasonably price. The restaurant looks more like a cafe and to me the decor doesn't fit with the surroundings. The menu is VERY small and limited but the food was delicious. Overall its a hotel with a muddled identity, wants to be upmarket/historic but the chain hotel shines through instead. A bit overpriced because of this

Charming hotel, conveniently located. Staff was friendly and helpful. English breakfast was quite satisfying. Room could have used a chest of drawer so we could unpack our bags for a 4 night stay. Only surprise was that there was no elevator. Staff graciously helped with our luggage but we would have been upset had we had any mobility issues. Don't recall any mention of this on the web site. Overall, lovely stay.

Well managed, clean, spacious hotel with friendly and efficient staff, excellent room, comfortable lounge, well-stocked bar, good restaurant, plus the added benefit of the adjacent Leisure Club. Highly recommended.

We stayed here due to the Pepper Pig World overnight deal. Please do not stay here. We had to move rooms as our room was dirty, urine on the floor in the toilet from the last person, can't swim with the kids this is only allowed on a weekend, the activity pack is a map of Pepper Pig World and 3 crayons and they do not cater for family stays at all. We felt we were being looked down on due to bringing a toddler to the hotel. We were so exhausted by the experience here we couldn't take my toddler to the park on the 2nd free day.

The staff are excellent and there's not much to say that is genuinely negative. Pillows were a bit lumpy but everything was clean and had a good night sleep. My only criticism is the room decor is very dated and there is no air con/thermostat to adjust the temperature.

We booked a cruise package, breakfast was nice and car is secured. However the price has recently gone up by 30 pound so a little expensive now. But a nice stay, the grounds are lovely to walk in and we'll kept.

We booked the Cedar Suite for our corporate event and we were thoroughly impressed. The location was easy for find and we were provided everything we needed to run the event smoothly. A Special mention for Cristina in the catering team who was very attentive and helpful. She was always on hand to ensure we had plenty of refreshments for the guests. I couldn't thank her enough. Highly recommend this venue for any business event. Thank you.

We had an amazing experience whilst hosting a seminar at Chilworth. Cristina was the one who made it a good experience assisting us with everything we needed. We will book again shortly due to the service received by Cristina and her efforts. Thank you.

Had a brilliant stay at Chilworth Manor very relaxed , great facilities, also used the spa facilities, really competitive prices for the treatments. Beautiful gardens and great if you like a walk around the surrounding woodlands

Lovely hotel in a beautiful setting. Room was clean and attention to detail was excellent. Bed was a little uncomfortable. Pillow was a bit flat and other a bit lumpy. Used the pool and hot tub which was a lovely extra included in the price. Really enjoyed our stay and would definitely use the hotel again if in the area.

Having booked a superior double, we asked to upgrade to a suite. This room was lovely. Many thanks to the staff, especially the operations manager who was very helpful in enabling us to upgrade. Lovely surrounds and beautiful weather.

Booked a package to include 2 nights in delux rooms with a bottle of chilled Prosecco in each upon arrival. Breakfast included and a 3 Course meal on pne night. Firstly beautiful hotel and friendly staff. Both rooms were spotlessly clean and very comfortable. Breakfast was great..bacon was actually cooked well and not slimy like some hotel buffets. To top everything off the 3 course dinner was Top Notch, even my very hard to please mother could not find fault. So pleased meal was excellent as this was her actual 80th. Could not have asked for better. Spa was great too, nice size pool and everything you would expect.

Had a lovely stay here. Very clean and super helpful staff. The grounds are amazing try and have a walk around them. Breakfast was really good, lots of choice. The best thing however was the cheesecake it was dreamy.

What a lovely environment. We have just had a most enjoyable two-night stay at Chilworth Manor. Hotel. From reception to right through the whole hotel the staff were helpful and friendly. The bedroom was clean and large enough to relax in, with a comfortable bed. The hotel is housed in a beautiful old mansion with large and magnificent semi-wild garden and grounds. The evening dining experience was relaxing with a reasonable choice of dishes, all of good quality, served with a smile. The spa area is modern and impressive, with a large pool and all the other amenities you could desire. The location is ideal to visit places of interest. We visited many attractions in Winchester on the first day, with special fondness for the Old City Mill. Our second day was taken up with the magnificent variety of Mottisfont House, especially the grounds, gardens and River Test. Stopping off in the New Forest on the way home, for a stroll through the imposing Tall Trees Walk, completed our journey. Thank you Chilworth Manor for a great short break.

We booked this through peepa pig world, the hotel should not be advertised on peepa pig world site as it is not child friendly at all there is nothing to do there for children. My son was very excited to go swimming but when we got there we was told under 18s are not allowed in the pool we was not told this during booking. When we went for dinner the selection was very poor they had about 4 choices they couldn't even do mash for my son, the waitress could not understand our drink order of apple juice and a porn star martini, another waitress had to come and check it twice as they was not sure what apple juice was, we ordered drinks upon arrival at the restaurant but did not receive them until we had finished dinner even tho we ordered the drinks much before we ordered our food. The food was ok but very expensive for the portions you received we all had 2 courses, we wasn't given any spoons for our desert I had to go looking for them as I did ask but the staff left me standing there as they was talking amongst their selves, we all went to bed Hungary and had to eat in our room. There was a disco going on until 1am on the floor below us so I wasn't sure why we was placed in that room with a 2 year old, the beds were very uncomfortable, my sons bed felt like it didn't have a mattress in it and it kept clapsing so we had to put him in with us in a very small double and our mattress was like concrete my wife did not sleep all night because it was so uncomfortable and cold the only heating in the room was an old dimplex heater that didn't work and the quilt was so thin. The lounge toilet was flooded out into the hallway so the carpet was soaked and stunk! When we went for breakfast in the morning there wasn't a table ready in an empty restaurant, I asked for 2 lattes I was told they didn't do them they would have to check they then come back and said yes I could have latte but would have to pay £2 extra each to which I agreed, again these drinks did not arrive until we had finished our food when they did arrive they was black and looked like it was just a normal coffee made in a glass it was horrible so strong we could not drink them, I told the waitress straight away and she sent someone over to take payment for them, I explained I was not paying for them as they was not lattes and we couldn't drink them but they still tried to charge us for them. We was very excited for this trip as it was for my sons 2nd birthday but the trip was ruined by our stay here. Please stay away from here if you are travelling as a family, we felt so out of place and not welcome.

Stayed here whilst visiting the uni. Great location in a lovely green space with a fascinating conservation woodland area and landscaped grounds. Very attentive staff and beautiful decor in the main rooms. Great spa and food.

I found that I had a Damp Bed due to wet sheets. Made reception aware and they did move me, but not great at 10pm at night having to get dressed re pack bag and walk through the bar. My company had booked this hotel I've made them aware that I'm very reluctant to go back,

Have just returned from 2 night stay. I was surprised to read some very negative reviews as we found the hotel excellent and set in the most delightful grounds. Our room was clean and comfortable. We enjoyed the buffet breakfast and one evening meal where we were served by the very helpful and cheerful Maria. It was a bonus to have the facilities of the fitness centre which was clean and well equipped with welcoming reception staff.

Not cheap for the rooms and I would prefer to stay at a premier inn! Slept for about 1 hour. Constant high pitched noise near our room. Staff noisy outside at 5am. Most of the staff never did anything you asked - like more loo roll in the toilets! Kai and Gwan were the exception… very helpful and friendly. Lovely people. If it wasn't for them I think I would of complained. I was there for a wedding, which on the whole went well just a few snags which were hard work to get sorted! Breakfast was lovely though!

Food and drink well over priced. £8 for a cheap glass of wine and as for the restaurant 5 star prices for pub grub quality food. Should be ashamed of yourselves Best Western. Had better food at holiday inn and that is saying something

At first as you drive up you think “ WOW”. The it all goes down hill from there. We had booked we'll in advance, but when we got there the first lace was having 2 wedding parties so we had trouble finding parking. The reception was full have people just hanging around so you had to wait the check in while the party guest where loitering. We asked if we could book the restaurant but was told it was fully booked. They answer we got back was “ you can book at takeaway and take it to your room. We had to ask if there was anywhere close we could eat and was told the was a pub 10 min down the road. We got to the room and got hit with a damp smell. There was a big yellow stain at the bottom of the bath and the toilet paper looked damp and musty. Room was facing a hall where the wedding party was being held but they was kind enough to leave a note stating that the party would be finished by 1am. They could have thought this through and put us in a room away from. The main wedding party. The room all in looked very old and drag. Not impressed at all. Shame it was booked by someone else or I would have asked for my money back and booked the Hilton down the road. For a first time here I can clearly say “ Will definitely never stay here again.

At busy times they could probably do with more Reception staff. Dinner was poor. Food arrived within 5 mins of ordering which isn't a great sign. Stodgy risotto, chewy steak and kids pizza with cheddar on it. Breakfast was good though. Good setting and aesthetically pleasing!

Everything you want but not quite all there - vegetarian not really considered, minimal staff who are just there to process. The little things that make all the difference are forgotten - if you get room 5 bad luck

We couldn't resist a Late Luxury offer for an overnight stay to include dinner, and were pleasantly surprised. We've never stayed at a Best Western hotel before but the building and grounds were beautiful and the interior is nicely decorated. We loved the lounge/bar area and gorgeous terrace to watch the sun go down… Unfortunately the deluxe rooms were already booked and so the room we got was not great and the bed and pillows were very uncomfortable. Lumpy and dipped in the middle and creaky. However the 3 course dinner was delicious and the staff were very pleasant and efficient. A highlight of the stay was wandering to the edge of the grounds beyond the terrace and having a lovely walk around Chilworth Conservation Area, there's a lovely circular walk through a very pretty wood( the Clump?) I don't know if dogs are allowed but it would be great if they are.

Visited this wonderful hotel and grounds last weekend for the wedding & reception of our good friends, the marriage and reception rooms, service and food were excellent. Big thanks to Marius and Kai who went out of their way to assist any way they could be it final room prep to sourcing cocktails! I didnt stay overnight here but based on my experience at the wedding I would like to in future.

We have stayed at the Chilworth Manor before and always make use of the cruise and stay package, this offers us a good nights sleep, a safe place to park and a taxi service to and from the port, no stressful driving around Southampton or worrying about parking at the port. I have read some of the complaints about the hotel and have to comment, that like all of the service industries now, getting ample staff is difficult, the staff at the Chilworth manor that I have interacted with have all without exception given a great service, and a personal service. If you want corporate coldness, then go elsewhere, but if you want to be treated as a person, then this is the place. It is big enough to cope with a wide range of events that we have seen being held there, but small enough to give that personal service. Many parents stay with their kids as this is close to the Pepper pig world attraction, and the staff are great at ensuring the tired kids keep smiling. On various occasions when we have stayed prior to a cruise, the hotel has been the venue for weddings, and I would say that the grounds and the backdrop are wonderful photo opportunities for such events. one complaint I read was about bar staff not serving quick enough, I have been in some big hotels at events and things are no different, why is everyone so impatient to be served a drink? However many staff, when there is a rush it's going to be busy. The breakfast buffet has always been good for us, and as it is important to some, I will also mention that the quality of the sausage is excellent. The food in the restaurant is good, and the burger is certainly value for money. For the first time in many visits we also made use of the leisure centre, and the pool, this was a great asset and having a good size pool as well as the hot tub and steam rooms, certainly adds value to the stay. We have already booked for our next cruise, and would and do recommend it. Tripadvisor is great for reading reviews, but unfortunately it also makes everyone think they are suddenly the hotel inspector and should pick up on the smallest negative. I have been described by some as difficult, I like things right, and I have learnt after 35 years in business, thing will go wrong, its the way they are dealt with when they go wrong that matters. I have had great service from the Chilworth manor and yes occasionally things were not right, but they were always put right with feeling. One of the biggest signs that the management do care is right here on Tripadvisor, I see the general manager reads and replies to the comments, that's the sign of great service...

We stayed for two nights with friends on the 19th August 2022 Overall we enjoyed a pleasant stay The staff were friendly, hotel surroundings and rooms were clean and the bar man was very helpful and friendly Great base for visiting various nearby places and the grounds were lovely for a wonder around Our only criticism were some of the main meals we consumed in the restaurant I had to politely send my burger back which was mostly raw and the batter on the fish and chips was wet and claggy. The starters and desserts were great and the presentation of the food and service was good. We would r ecommend and are likely to visit in the future.

Arrived at 3 - first issue was no bed for my child even with her on my reservation. This finally got sorted after 2 hours of arguing with several member of staff, inflatable air bed which went down half way throughout the night, music until 12.30-1 for a wedding we was not told about, large amounts of guests standing in reception area, no parking even at 9pm. Staff was extremely rude, very dirty hotel (photos attached) manager said they did have to terminate 2 wasps, breakfast buffet was empty and had to wait for them to refill. Overall a terrible experience of my first stay at a best western and will not be staying again. Partial refund given but even that took over a week with several emails and calls. Avoid this hotel! Cost £200 to stay here for 1 night.

Check in was excellent and the room was better than expected. The evening restaurant was a bit limited, as were the available bar snacks. Despite having a bad back, I slept very well on a mattress that at first I expected to be too soft. The staff were really good. In fact, the only downside was that breakfast was not as hot as I would have expected (or as hot as on my previous visit).

We booked a Dinner, Bed & Breakfast package which was excellent value for money. Room was comfortable and clean. Hotel facilities were good. Extensive grounds to walk around. Convenient for New Forest & Southampton alike. Plenty of parking. Food was great and staff were friendly & efficient. Would happily stay again.

We had a lovely stay and all staff we encountered was very friendly and attentive. Big thumbs up to our food waiter on Saturday night (a tall chap) who was very friendly and had a big smile at all times. Food-wise, we had starters, mains and desserts and every dish was delicious. The portion sizes are not large (it's more quality than quantity) so I'd definitely recommend 3 courses if you are hungry (and we were as we had just swam). The pan fried sea bass was one of the best I've ever tasted. The bar staff was super friendly when we had drinks afterwards. The barman made us a cocktail we requested that he'd never done before and was keen to know if we liked it etc. It was great. The Club (pool, jacuzzi, sauna, steam room; and gym - we didn't try it but we were told by a gentleman who uses it that it's a good one) is FABULOUS. We loved the pool which is a good size for lane swimming and the other facilities. It wasn't busy before our meal on the Saturday evening or on the Sunday morning. They restrict kids to a couple of hours in the afternoons so it was quiet too. We will definitely go back. Great place for a romantic getaway especially with the large grounds which are perfect for a walk. They had a wedding on the Saturday night, it looks like a great place for a wedding too.

We attended a family wedding, lovely location, bride looked stunning, room was dressed beautifully but we were swarmed with wasps and 3 guests got stung, staff informed us they had a wasp nest right next to where they served the pimms and orange juice. Bar staff were very slow and stood around doing nothing, bar was not stocked ran out of drinks, they didn't have any diet drinks available, which was not acceptable due to diabetics attending.

An outstanding experience, absolutely stunning converted manor house with beautiful gardens and a direct walk into woodlands. The reception staff were first class and professional without a starch corporate approach. Our room was spacious and comfortable, everything you could need was available. The restaurant was clean and nicely spaced away from other tables and one of the main features was the more than satisfying sized meal, breakfast also was great and a well stocked buffet style arrangement where nobody counted how many rashers of bacon you had!. Once through the check in, you entered a bright and airy reception hallway/bar/seating area with a modern bar area and a balcony surround above, really bright and airy and offered a great place to sit quietly or chat with friends. There is a swimming pool with steam room and sauna with towels, this was a welcome 1 hour swim as we were experiencing hot weather, the sliding doors were open which offered fresh air. We found our room to be clean and the bed was ideal also supplied with pillows that you can not buy in the normal shops!. in my opinion, I am lucky enough to stay in a few hotels, was one of the best and I would not hesitate to visit again. The cost in reflection to other hotels (at the time of booking) was a real steal for what we experienced. .

We stayed here on a Paultons Park short break. I wouldn't stay here again. There was a wedding on which meant there was no parking at the hotel, no availability for dinner in the restaurant, unsupervised kids causing chaos in the corridors until the early hours, door slamming (ever heard of soft close doors?), loud music, fireworks, people smoking right outside the room. We were there with our 2 year old and it wasn't a great experience to have to drive 120 miles home on the following day.

We stayed here after booking through paultons park, about a 15 minute drive and easy to find. The hotel itself needs quite a lot of work. The reception and the lobby/bar area is really nice and once we arrived we had high expectations but once we walked into our room our expectations dropped. The bathroom was quite minging, brown marks all in the toilet and on the outside of the toilet and the bath had black mould and gunk around the taps and handles on the bath. The room itself is small and very basic with no aircon, this made it extremely difficult to sleep when our stay was in the middle of a heatwave. On a better note- There was quite a few positives of our stay, the staff were so lovely, everyone was so helpful and genuinely nice people. Food was lovely, we had dinner one night at the restaurant, expensive but nice food. The breakfast included in the stay was also delicious, however, no fried eggs both mornings we were there, although other people had fried eggs (need topping up more regular, I even went up once we finished breakfast 30 mins later and still no eggs on both occasions). Overall the stay was ok but the rooms definitely need an upgrade and a good clean.

We were greeted by friendly reception staff on arrival. We had upgraded our room but our key had already been programmed to the original room so the receptionist quickly swapped it over for us. Our room was large and the bed comfy. There was no sofa as advertised but it didn't matter. The bathroom was nice and clean. The room was clean, some staining on the carpets but nothing that effected our stay. We went slap bang in the middle of a heatwave so it was very warm in all parts of the hotel. Could have done with some air con in the bar. There was a fan in the room which made sleeping a bit easier. The swimming pool was lovely. We had dinner which was nice, didn't wait too long for our food or drinks to come. Breakfast, there was a queue for a table which was to be expected as we went down at peak time - they do warn you of this but I valued extra sleep over an early breakfast. Standard buffet breakfast, nothing special and probably a bit overpriced at £15 per person, but it was edible and a good selection on offer. It was my husbands birthday and they even popped a card over for him. Overall, we really enjoyed our stay and would come again (just not during a heatwave haha).

We arrived on Friday 5th August late afternoon. There was a red carpet laid out which could have done with a hoover. The greeting from the receptionist was lukewarm and there is no offer of assistance with bags. We paid for a superior room which overlooked all the bins and bottle banks. Last time we stayed we had a classic room which had a much better outlook. Our package included Prosecco in the room and an evening meal on the first evening. The bar staff were outstanding and couldn't do enough for us, however the evening restaurant staff weren't so good. We were seated, given 2 empty glasses for water that wasn't forthcoming for a while. Our orders were taken after about 20 minutes, our main course arrived about 45 minutes later which were promptly sent back as we hadn't been served our starters!! Starters eventually arrived, but the wrong ones, so they were sent back and then the correct ones arrived. Fortunately the food was of a high standard, but the service wasn't. We had a free bottle of Prosecco as part of our package but the waitress took ages to go and get it from the bar, so we waterless and Prosecco-less for some time!! Breakfast restaurant staff were much more efficient but there are areas for improvement with the food. Orange juice is actually orange squash or equivalent and the food from the food warmers was actually lukewarm and the hashbrowns were in the same warmer as scrambled eggs! Not so great for vegans (we are not vegan) or anyone with an allergy. Our evening meal on the second evening was bar food, bar staff bent over backwards to make sure we were served promptly even though the kitchen were prioritising elsewhere! A huge thank you to the bar staff for their intervention. The staff in the spa were fantastic. Overall we would come again as we love Chilworth Manor and the surrounding area but there are definitely areas for improvement to enhance a weekend stay.

Very disappointing stay. The room wasn't made up with a spare bed before we arrived (despite this having been agreed via phone calls and emails with a manager). The room was quite shabby, chipped and scuffed furniture, lamp didn't work making the room quite dimly lit. When the spare bed was put in the room the mattress was so thin it made it uncomfortable to sleep on and had to be padded out with towels. Breakfast was adequate but it was a bit hit and miss if you were offered tea or coffee. We had lunch in the bar on our arrival. My husbands sandwich was advertised as handmade beer battered cod …. It was fish fingers! The staff were generally unhelpful and disinterested in anything we spoke to them about. The reception staff didn't seem event slightly concerned about the issues we raised with them. The only nice person was the cleaning lady who did her best to help us. A simple good morning and a smile can go a long way to making your guests feel welcome.

Came for business, so not my choice. Not cheap but dire. Rooms circa 1985 but clean. Bar can't add bill to your room unless you agree with reception….. but reception didn't ask when you checked in. Couldn't be less interested if they tried. Restaurant shocking for the money. Really poor quality food. Waited over an hour between courses. As a result wine was free. Nice touch. Card entry wouldn't work when I got back to my room. Went back to reception…… twice before I got a working card. No apologies just a silent reprogramming. Service here is dire. Teenagers with zero service skills. Would be ok if it were Travelodge prices, but it's not. Never again.

So happy to say that we have just booked in for our pre cruise night for October this year and delighted that we are introducing our daughter and her partner and our two grandchildren to our favourite hotel. Last time we visited we were made to feel extremely welcome as always and after meeting Nigel the new manager that had just taken over I'm sure it will be better than ever - can't wait to see you Chilworth it's been too long x

This hotel is a great location and the facilities are good but there are a few things it needs to make it better. We stayed for two nights booked in easy staff friendly went to are standard room which was a bus journey away from the bar or felt like it was that far away. Room had plenty of room and had two windows being on the corner. It was latish first night so next day in the light you see dirty marks on carpet ripped carpet dirty net curtains dirty toilet bowl and dirty bath plug. The bed really comfy and warm quiet room but even a standard room should be clean. Used the bar staff friendly had a sense of humour drinks great quality wife enjoyed the pimmes normal hotel prices. Had breakfast asked for gluten free toast lady said no problem still waiting no strawberry jam on first day second day got the gluten free toast and they had jam food not to bad had better. Grounds the hotel are on are great and hotel has loads of history enjoy your stay if you choose this option.

I travelled 160 miles to celebrate my daughter getting married at this hotel and had several friends and family who also joined us. I would highly recommend this hotel for weddings it is set in beautiful surroundings plenty of space for everyone lovely swimming pool great facilities and plenty of space to park. Breakfast was a buffet service and their was plenty of variety of food choices. Only down full was bar staff needed more training on faster service. The rooms were very clean but hot and we didn't have a fan in our room but some of our family quest did . Had a wonderful time here and I would come again.

Arrived quite late after a long journey travelling check in was poor we were not told about the facilities just handed our room cards and told we were not entitled to breakfast, no mention that we could have it or where it was. Hotel looks great outside as expected for a Manor House. It was a hot day so a hot evening left home to get here temp 37 degrees, no air con which was fine as wasn't advertised but window in room barely open and no fan. Called reception no help as all fans out. Paid £180 for double room no breakfast for the night not even a bottle of water in the room. The room is bland and plain no pictures on the wall, no nice furniture I have stayed in better premier inn's to be fair. My room had a dirty black mark on the sheet and the bathroom needed a clean particularly the bath. My colleague had a room where the bathroom door was broken and had stains on the towels as well as crumbs on the floor and the bin had not been emptied from the previous guests. On arrival another guest was complaining about the state of the bar toilets and the lack of toilet roll. All in all well below expectations will not be staying again, visit the area often for business will not be recommending this venue.

First impression was wow what a great hotel however it's really poorly managed!!! Never had such slow service anywhere and it wasn't busy. Staff friendly enough but no one seems to know where they should be. Waiting 10 mins for a member of staff to appear behind bar is unacceptable. Bedrooms were nice and had a good nights sleep, grounds are beautiful and plenty of parking. Breakfast was very nice. If managed better it would be a wonderful place to stay! We won't be returning

Have stayed here on numerous occasions always booking the cruise and stay option. On paper it sounds a good bargain, however last November the food and service in the restaurant was abysmal. This July we booked on a bed and breakfast, parking whilst you are on your cruise and taxi there and back.We had a suite which was nice, a comfy bed, tea and coffee with two biscuits.There has always been bottled water in the room, on finding nothing I rang to reception to be told there are plastic glasses in the bathroom, you can drink the tap water. We went out to the Chilworth Arms for our evening meal, which was excellent. I did not go down to breakfast as there was no water in the bathrooms, hubby said it was okay.Lady on reception told us we had to check out at 11.00am, when it has always been 12.00 in a suite, no papers offered.I managed to have a shower as it came back on but it was cold.The only good experience was the taxi to the docks, right on time.It cost £305 for a suite, breakfast, parking and taxi, not really worth the money, so time for a change.Have booked Ageas bowl for our cruise in Nov., a pitch view, dinner in the restaurant, breakfast, parking for 19 days, taxi to and from docks all for £315. It is such a shame as Chilworth is situated in beautiful grounds, but this alone will not get you custom.

Was given a complimentary stay after they made mistakes at my wedding, thought they may redeem themselves however this wasn't the case, waited ages for drinks, then puddings mine was fully melted, and the my guests puddings didn't come out til I'd finished mine! The guy on the front desk Miguel is rude and refuses to serve drinks

Our 4 day stay was very enjoyable. Hotel is set in lovely grounds, perfect for families and seniors. Staff well trained, very friendly. Food good although menu was not changed on any of our 4 nights so was repetitive.

Sorry but was not quite the stay we had hoped for although the manager did try to put some of the issues right. Food was good some of the service needed work. Room needed a few things mending (phone, windows and shower taking ages to warm up)

I gave a bad review on the best western site after being asked for one. The manager rang and after my long list offered me a full refund which I hadn't asked for. I actually received half a refund which was better than nothing. I would say if you want a basic clean room with hot showers, pint and burger in the bar for a one night stay then it's fine. Anything else like a luxury break then forget it. No lifts to the better rooms. ( which we were aware of. ) 21 stairs which didn't help when the key cards didn't work. Then no water in the taps, no heating in the bathroom. Sign saying keep door closed as the steam sets of alarms, but then no heat came in from the bedroom and it was March.Dark gloomy room and damp towels. . Dirty linen cupboard door permanently open opposite our room. No drinks menu had no idea what we paid for things. Bar staff hopeless although pleasant. Restaurant staff the same. No training at all.Food went from ok to awful.. Irish coffee was a flat white with a Tia Maria on the side !!!. Email says to bring towels for the pool but didn't need them although the thin rough brown towels provided weren't very nice. Jacuzzi slimy , slipped and put my back out. All in all a memorable stay for the wrong reasons.

It's a wedding venue that has a hotel bolted onto it. Great looking venue but once inside its like being a Margate in the 1970s. Overpriced noisy and cheap. Rooms need modernisation and the plumbing is depressing. My sink was blocked and the shower had as much pressure as a monkeys water pistol.

We were really looking forward to this do, 70+ people on Saturday 2nd July. But …. The food was diabolical, the vegetables had obviously been pre cooked and left, carrots were white speckled and tasteless, potatoes were black, parsnips were so hard you could not cut them, meat was so over cooked it was like tough leather, all cold, desert was supposed to have wild strawberries but they were tinned mush ! The whole meal was simply vile, all guests were so disappointed! Never ever again will I return ! On top of this, they were so short staffed, one person behind the bar, for our function, a wedding and the hotel guests, really was a let down.

Double check everything you are told! I have used this hotel several times in the past before going on cruises. Previous happy with overall standard. I had trouble finding cruise parking so inquired about their cruise package, I was clearly told for a four night cruise I could have free parking ( I didn't take the member of staffs name) To be told on arrival I will have to pay £10 per night . I really object to the inference that I am lying! Could it be perhaps your staff aren't trained properly?!

We were staying here to meet with relatives and have a 9 month old baby. We were placed in a room that backed onto an extremely noisy wedding venue despite requesting a travel cot so they knew we had a baby in tow. At the request of my husband, we were begrudgingly moved into another room but night two meant we were now just above another event with blaring outdated music hosting yet another wedding. No quality of sleep at all. We would have slept better in the car. There MUST be notice given to guests for when events are on so that they can make an informed choice for whether to stay there, and this MUST be reflected in the policy. I'd have chosen another hotel. The level of noise is also completely unnecessary and could be kept to lower levels, it is ridiculously loud (we walked past the venue to get to our room). It is actually dangerous for us to travel back home the following day with the sheer sleep deprivation caused directly by this hotel and I will be looking at ways to get a full refund to compensate for a miserable and frustrating night, for what SHOULD have been a wonderful relaxing family reunion. The hotel should only cater for wedding guests, as it is wholly unfair for those who aren't part of the event to suffer.

Stayed here for our anniversary Do Not STAY Here room 7 is terrible smashing bottles at 11 pm deliveries at 5am went to have dinner it was heaving there was a wedding in very basic menu would have been better going to mc Donald's couldn't get to the bar for a drink and there was no where to sit quietly anyway very disappointed

Wasnt advised they were having a school prom in the hotel, this happened 15 yards outside my room so thumping base sounds all night. Fire door by my room was banged constantly till gone midnight and the draght made my room cold. Bugs in the room bit me and could be seen running around the floor. Bath had black mold in places. I have disabilities yet was sent to park down a gravel path as the prom goers needed to have the main carpark reserved for them. Finally the doors banging started again at 5am

Was told my 2 separate people that the gym didn't open till 8am, which I thought sounded late to open (Both on reception and when I called down to the leisure centre to check)- so I didn't go.... turned out on check out it opened at 6.30am. No lift, which wasn't clear at time of booking- I have a bad back and was offered no help with luggage. For the money paid I would expect an option of room service and restaurant was booked until late.

Rooms very dated, entrance is lovely and modern however rooms aren't. Beds are uncomfortable, I think the mattress must be about 20 years old. Rock solid on the outside and dipped severely in the middle. We arrived to find news there was a wedding disco till 1am right outside our room so needless to say we didn't get much sleep. It would have been nice to have been told about this before we arrived. No other rooms available to move to however when you look at the layout none of them are far from the wedding venue. Facilities in the room, kettle, hairdryer and iron are all decent. Shower was very poor, although warm it wasn't much more than a trickle. Only shampoo and soap was provided. Restaurant was overpriced for bland food, we stopped at a 4 star hotel the following night and despite being cheaper the food was better quality. The bar area was over run with rowdy wedding guests when we wanted to enjoy a nice quiet night away.

Old-school hotel in a lovely setting and outlook and excellent staff. Pool a nice bonus. Rooms are spacious and comfortable, although the floors arr very creaky lol. Food dreadful. The menu looks great but the "confit" duck is not confit and I have never had such a poor representation. The "roast" potatoes were flacid and pale and the whole lot seemed like it was cooked or heated in the microwave. The "jus" was a watery, tasteless dribble. Starters just about ok but I think the menu is too ambitious for the capabilities of the chefs. I asked if there was a dairy-free alternative to the ice cream to have with the sticky toffee pudding, but, alas, the notion of dairy-free or vegan seems to have passed by this place. As the toffee sauce contains double cream so I basically had a very dry piece of cake. Truly awful. Overall a nice hotel but dreadful restaurant food. Be aware that the hotel hosts a lot of wedding and other events.

We stayed here as part of a peppa pig world deal. The hotel was immaculate on entry, the grounds and staff were lovely too. The breakfast was brilliant, plenty of choice. Cereal, toast, pastries, cooked breakfast, yoghurt and fresh fruit. The room was a little tired but was fine for one night, the bed for our daughter was pretty hard so we were lucky she's very light and wouldn't have felt the frame. We would definitely recommend this hotel.

We booked a long weekend for our anniversary. The hotel looks great, but the staff haven't a clue about customer service. The welcome was far from friendly with no information about facilities provided. We booked a king size room, which was lovely, thoughtfully decorated and modern. On our first night a wedding was going on and the hotel had no restaurant places for residents nor room in the bar. The staff just seemed focused as a wedding venue and not to other guests. Breakfast was a luke warm buffet served on cold plates, and getting a cup of coffee was near on impossible. The attitude of the manager on Sunday morning left a lot to be desired, abrupt with no sense of customer service. We ate in the restaurant on Sunday evening and were quite underwhelmed with the choices, furthermore some ingredients didn't seem to be available as inferior quality substitutes were made. Whilst we were ordering at the bar, a manager felt it appropriate to berate a member of bar staff while he was trying to serve us, we felt so sorry for the young man, it was humiliating. The venue seems to be geared up as a wedding venue and not for ordinary hotel guests. We wouldn't stay here again nor recommend it.

Great looking from the outside, and when booking in but if you're not staying in the manor itself, be prepared for a tired outdated room. Rather disappointing and in need of modernising to match the wonderful Manor House areas. Breakfast was great - again what we expected. But the room was really awful.

I held a residential at Chilworth Manor for thirty delegates. The booking process was smooth, and pre-event comms from the conference team were clear and responsive. Once we'd arrived, Nigel and his team (in particular Vincent, Christina, Sarah and Joseph) couldn't do enough to make our stay good. Any slight hiccips were fixed immediately, as were any additional requests. It's a really good venue for a conference or residential meeting, particularly when you can get outside into the fantastic grounds.

We had our wedding here on 20th May 2022. We can not fault anything at all regarding the wedding day. The staff were amazing and they couldn't do enough for ourselves and our guests. The food was delicious, and everyone in attendance was in agreement. The team involved in our day from the wedding coordinator, our toast master and all the team involved in the food and reception made everything perfect, and we can't thank them enough. The actual stay in the hotel was a bit of a nightmare. Around about 12am on the morning of the wedding, the fire alarms started screeching in our rooms. Obviously some commotion with will guests in the corridor wondering whats going on. While this is going on, my Partner who is hours away from becoming my wife is out in the car park with our 6 month old Daughter and our 4 year old Daughter as they have been vacated from the building. We were finally informed by a member of staff that a guest had set it off by having a shower. After settling the girls back down, it was 2.30am and my bride finally managed to go to sleep herself. )Obviously I'm in a different room as I'm not supposed to see her until she walks down the aisle. ) The following night, my now wife and myself go back to our "deluxe Manor suite" with our 6 month old as our 4 year olds staying with her Nan. We settle the baby and then jump on the bed for a cuddle. Sadly, it didn't quite work out well as I kept falling down the gap in the two twin beds that have been pushed together. I know, madness. We go to sleep in separate beds and 1.30am the alarm starts going again. Ridiculous I know, and again? Someone knocked our door and we ignored it as we ain't going through the same drill as the night before. Finally it goes off. 7am on the dot, the alarm starts going again. This time, there's no water either. We can't give our Daughter a bottle which she needs and wants now. The restaurant staff couldn't help us either as they said they had no water as well. Eventually, the water came back on and our now screaming, upset and hungry baby can now be fed. One of our wedding guests was my Uncle, who just happens to be a fire inspector spoke to someone in charge about the alarms. He then came to us and told us all to get a 50% discount for what has happened. All of our guests who stayed did, but when we (the ones who just paid thousands of pounds to the hotel) enquired about our rooms, we were told we would have to go through someone else. We reminded them that one room was paid in cash, which we then received 50% back. We had to wait for a partial refund on the "deluxe manor suite". When we were contacted later on we weren't originally offered a refund. When we said we didn't want to stay at the hotel again, we were then given a partial refund on that room also. It's such a shame that this happened, because the wedding to us, was perfect from start to finish and we can not fault any staff or anyone involved at all. Just the experience with the alarms and water has really put a sour taste in our mouth. I would be interested to see a report on the alarms as I'm not too sure they are working properly. Looking on Google a week later, we also saw a review saying the same thing. Again, I feel terrible writing anything bad about this place as they gave us the best wedding day we could have wished for, but I have to be honest and score it based on our actual stay.

The trip was a gift from our family, what a great hotel, set in lovely gardens. The rooms were clean and tidy and booking in at reception was easy. The dinner menu was good along with the wine list - not too expensive either. We asked about the history of the hotel and a member of staff printed off a 3 page history for us within minutes.

A beautiful hotel set in stunning grounds. Rooms were very clean, light & airy. The food at breakfast & dinner was excellent & all the staff very friendly & professional. Would definitely recommend as the perfect place to explore the New Forest & surrounding areas.

I brought a group of 14 people to the Hotel for a weekend Retreat. The staff were friendly and helpful. The grounds, absolutely beautiful. Meals in the restaurant, excellent. Rooms, clean and well attended. All in all, it was a relaxing stay with the added bonus of great leisure facilities.

The rooms and food are all OK (though the place is shabby, with many broken fittings, and wood-appearance decorations actually made of plastic), and the gardens are beautiful (though there's a sign warning about poisonous snakes (adders)). But the reception staff are chaotic and terribly rude (restaurant and housekeeping are very pleasant).

I would not recommend this hotel for a whole host of reasons. Here's some of them: Disrupted Sleep -We were given room 316 overlooking the courtyard and event room where a wedding was being held. There was a letter in the room explaining that loud music would continue until 1 am. Due to this we asked to be moved to a different room. This was declined by reception. We had a poor night's sleep because of the noise disruption as it was loud even with the window shut. Dirty Room: - The chair in our room was dirty and stained. - The main light switch was dirty and obviously has not been cleaned for some time - Poor curtains that were not adequate to prevent sunlight entering the room (This prevented us from sleeping in to catch up on sleep lost due to disruption caused by the loud music from the event) - Overall the room was shabby and dated. What I would expect from a 2 star hotel and not worth the £150 the overnight stay cost my wife and I. Restaurant: - We were given no choice on when we should dine. We were asked to eat at 20:00 which was later than we would have liked. - Limited menu choices- We feel there should be more choice. - Many mis-spellings on the menu- Pea Pure instead of Pea Puree is one example I recall. -The second bottle of wine we ordered arrived too late for us to enjoy it with our main course. This was not removed from our final bill until we questioned it. - After finishing our meal we were told we could not have coffee as the machine had been switched off. We were offered instant coffee instead which is not the fine dining experience we were expecting. Before I posted this review I made a formal complaint and received a 'template' reply very much like the ones provided on the negative reviews here. One sentence really made me laugh: 'I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.' The likelihood of us wasting money on giving them a second chance is nil.

Nothing as we expected, due to consecutive weddings, where we were not made aware of. Hard to sit and talk, relax, in or out of the hotel. Hard to be served at the bar for long periods. Apart from the manager and the barman, on the Sunday evening. It was easier to go out.

We stayed for one night on a bed, breakfast and evening meal package deal booked through Secret Escapes. The room was very comfortable with everything we needed. The evening meal was excellent and breakfast was also very good with plenty of choice. There is plenty of parking at this hotel and it is very convenient for the City.

This place is a disgrace! The attitude from all staff is palpable. If you go to Paulton park, stay well clear of this place. You cant get snacks past 5, no room service, staff are horrid. stay clear and stay elsewhere

Lovely grounds and setting with plenty of parking. Had a breakfast and dinner package. The dinner wasn't bad, breakfast was average. The bar is expensive and they did not stock everything, such as Aperol. We had upgraded our room and were disappointed that it was so small, particularly the bathroom and overlooked a staff car park and the bins at the back of the hotel, in the main building. We were woken early every day of our stay by staff arriving for their shifts, one on a motor bike. We were on the top floor up several flights of stair and there was no lift or porter to help with the cases. We stayed for 3 nights and were tired by the end of our stay. It was very difficult to get our suitcases up the stairs and down again and every time we needed to go to the room we had to brace ourselves for the climb. I would definitely request and alternative room if I stayed again. I think we must have had one of the worst rooms in the hotel. A more elderly couple we spoke to had to leave their cases on the ground floor as they could not get them up to their room and no help was on hand. They really need to invest in a lift, at least for the luggage. Some staff were helpful and others a little uncooperative. Having said that I would stay again in a different room!

This hotel is a convenient location for peppa pig world and the breakfast was lovely. However no room service as advertised ordered just eat for dinner. Poor night sleep as rooms not sound proof. Showers need updating

Stunning setting and attractive bar, lounge and meal area. After that the hotel is a little tired. A family of 3 with a two year old we were sent to the far end of the east wing (bit of a journey but easy to to find). Lift is slow but got there in the end. Room is dated and the shower has no pressure and cuts out here and there. I asked at reception if there is room service as no sign or menu in room. I was advised ‘no unfortunately not', I was offered alternative options ie just eat and local restaurants but when the website states that it has 24hr room service this was a massive let down in terms of expectation, wasn't even offered to dine in the on site restaurant. Slept well and bed was comfortable. Breakfast was as expected, food was fresh and tasty. I did not get served the tea I was promised but not bothered as one can help themselves to the juice and water. All in all an average experience and would stay again. Probably go for a meal before attending though.

Had a great 2 night stay on dinner b and b at the Chilworth. Dinner both nights was great with plenty of choice. Room was very clean and comfortable. The Club is worth a visit with a great sized pool. Would recommend this hotel. Staff were all very friendly and polite.

Had family visiting from Australia and decided to treat them to afternoon tea at relatively short notice and this was the only place which had availability. I now know the reason for this. Firstly, I booked for five people and on arrival was told that they had me down as a booking for two, so I showed them my booking confirmation and we were asked to take a seat in the bar being told ‘I'm sure we can sort this out'. When we were called through, there was only one other table occupied. Eventually the food was brought out. Disappointing. There was nothing special about it and the cheese in one of the sandwiches was like cardboard which I brought to the attention of the restaurant supervisor and was told ‘well it will have come straight out of the packet so I don't know how it got like that'! It got like that because someone didn't seal said packet correctly before storing it! The scones were fresh and warm, with plenty of cream, strawberry jam and blackcurrant jam but the sandwiches must have been left out too long as the bread was just starting to turn crispy on the edges! The cakes were awful - the website advertises ‘a rang of delicate pastries' but we had soggy cheesecake - we all took one bite and left the rest - claggy carrot cake and chocolate cake. There were inconsistencies - we had two afternoons tea racks on our table, one was garnished with pea shoots and physalis, the other had no garnish and I noticed that the other party in the restaurant had different cakes1 They were offered a doggy bag to take home their left overs but we weren't offered this - not that I'd have accepted. There was no atmosphere in the restaurant, I was embarrassed to have taken my family here and assured them that this was not a true representation of afternoon tea and will take them to Lime Wood or Har Bar next time they come to England. To top off our disappointing experience, the litter in the car park was awful!

So as a family of 3 with the little one being just over 4, we decided to try and find somewhere that was a bit more appealing than the average hotel chain in the area. We found this hotel, and whilst like others have said, the outside and surrounding area was lovely as were lucky with the weather, the inside of the hotel left us feeling disappointed. Day 1, we arrived to find the door key not working so had to walk back to reception which was on the other side of the hotel. When we finally managed to get into the room it was tiny for a family of three, the little bed was in fact an air bed that wouldn't stay inflated and left a gap just wide enough to squeeze between the main bed and the air bed. We were also greeted with a note saying there will be a party with loud music finishing at 1am, after a considerable drive this was far from ideal. Evening we booked into the restaurant, looking at the menu at the reviews we were expecting a bit of an effort from the staff, this didn't happen, another guest had to go and find someone to take our orders and we waited 20 minutes for the puddings to arrive, they even rejected my request to cancel the puddings. Day 2, benefit of the doubt and after reporting the poor excuse of a bed, we decided to go to breakfast, the selection was good, although if you like your food festering in it's own juices/fat for a while this is the one for you. Also, another day of the hotel hosting a couple of parties, which again we were not aware of until the day. Day 3, the best part of this experience, checking out. The overall feeling was the staff were stretched, even to the point on day 2 when the room key failed again as I approached the reception desk without saying a word, the member of staff with a quizing tone said "Room key not working?" - so is this a regular occurrence for you to come to this conclusion without me saying a word?? When booking, especially if you have a young family I would highly recommend asking if they are hosting parties. Now I understand this is perfectly normal, it would have been a nice touch of the hotel to put family guests at the other end of the function rooms. The hotel is in an ideal location to branch out to do day visits, however I wouldn't be booking this hotel again in the future.

I beautiful building set in stately grounds with amazing trees of rare varieties, flowering shrubs, terraces to sit, a small lake and rich woodland nature reserve with a short trail stuffed with birds including firecrest. The adjoining club house has a lovely pool with quality steam room and sauna with restricted hours for kids. An easy drive into downtown Southampton although the neighbouring pub does excellent food.

Friendly staff. Ideally situated if you need to be in the Southampton area. Lovely grounds to walk round. Atttactive property. Got a great deal and we were recognised as Rewards members. A pleasant stay.

Just spent an enjoyable one night stay at this lovely hotel. The room was clean and the staff were all very pleasant and accommodation. The pool facilities were great and we were allowed to use them even after we had checked out. Our only gripe was the drinks prices. Large glass of wine and a pint of lager £ 14.20.. Bit steep I think. Otherwise this was a most enjoyable stay and we will probably return

My wife and I came along to Southampton for a friend's birthday, I was able to book a room at Chilworth at a comparable rate to those at many budget hotels chains... So thought I would book it opposed to sticking with the norm... Check in time was 3pm, we arrived at 2.50pm and at reception was advised our room was yet to become available... This was fine as we were there 10 minutes earlier than advised... We retreat to the bar to bide that time and have a beverage each... The bar is very well appointed, clean and bright... The staff were great here too... I had a pint of Stella Artois and my wife a glass (1 glass) of Prosecco... £19.20... Wow... Yes for 2 drinks... I reluctantly paid this... So approx 3.15pm I head back to reception (was advised to head back just after 3pm), was told room still wasn't ready, so the gentleman had swapped us for a room that was... This was appreciated... This is where I would like to summarise the decor and experience of the facilities apart from the bar area... Outside, the Manor House looks grand, luxurious and high end... The bedroom and bathroom however we're a completely different experience... Yes the bed was comfortable, which is always a plus when staying away from home... But the rest of the room was tired and dated... In comparison to a Premier Inn bedroom... There is only 1 winner, the Premier Inn room is far far superior... Along with the bathroom facilities... The heating for example is an old electric heater on the wall, no air conditioning and 90s style artexed ceilings... The free parking is a great bonus here however and the grounds are stunning... For me the experience was a 3/5... Beautiful exterior, free parking and a good sleep being the pros... The cons, aptly named, the drinks price is absolutely unacceptable for the class of hotel this is, the rooms are dated and the bathrooms need a complete overhaul... I would stay again but only if the rooms were cheaper than previously mentioned chains and would avoid the bar.

Booked short notice asked about room service and they dont do although on website they do.!!! Asked for snack they had stopped at 5pm! Tried to get in resturant but had to wait an hour as not booked!!! After a 13 hour day and 350 miles i could have done without this !!! Need to take room service off internet.

I recently visited the hotel with my fiancé (actually on the day we got engaged) and had a lovely stay. The restaurant food was great especially the scallops and the bar was nice and relaxing. Room was clean and comfortable with a very bride view. Must also say a big thank you to Jodie for arranging such a lovely surprise in the room. We will be coming again!

Visited yesterday as a group of 28 of us for my sisters baby shower. The room was clean, spacious and all the staff where very helpful and polite. The afternoon tea was tasty and generous portion sizes. They catered for a variety of dietary requirements and everyone had a lovely time. Thank you to Hannah who helped organise it all.

First I must say the staff were great. The swimming pool staff excellent. The room was clean but lighting was quite poor. The tv doesn't allow hdmi. Fire alarm went off 3 times in the nights at 1am 2am etc which was quite annoying stood outside in the storm winds and rain. The water was off day one so couldn't make a coffee or have a shower as well. Food was nice, room was ok, the facilities good. Overall I would stay again but the room and stay was only worth £45/£50 max a night. Good for business stay but not a romantic couples stay with the issues I had. overall 3 out of 5.

Our second stay at Chilworth Manor, not quite as good as the first stay. Food wasn't as good and a limited selection but I guess a lot has changed since we were last here a few years back. Booked an upgraded room (they gave us room 11). It was tiny, should really only have a single bed in it so we upgraded again and got a gorgeous room, loads of space and a proper king size bed. All the staff we encountered were lovely, we spent a few hours in the Spa, nice walks all around the grounds. Would recommend as a weekend break.

Lovely Hotel, Excellent venue for our farming group from all over the country, for a weekend away. with our own meeting room room for the weekend. Staff were lovely and helpful. Food was very good . Thank you for giving us a very enjoyable weekend where we could meet up again after 2 years

The Staff are Friendly, it's a very nice hotel, the rooms are lovely. I will be staying again. Very Good location for my work. Nice grounds to walk around, weather permitting. Good choice of food in the restaurant.

Lovely hotel. Lots of parking. The staff were exceptional here. Able to help and very sociable with us. Room very clean too. Would definitely go back. Breakfast and evening meals also very good. The burger was the best meal though!

We stayed on a Saturday night, and what looked like a beautiful hotel on the outside was actually quite different inside. I don't think we've ever stayed in such a tiny room and the bed size and pillows were awful.

We got married here 11 and half years ago and have wanted to return to stay again. The hotels has been redecorated and some areas redesigned but it looks modern and fresh. We had a great package of a spacious room, three course diner, breakfast and a bottle of chilled Prosecco. We also got Romantic extras such as rose petals on the bed and towels shaped liked loving swans. We also made use of the swimming pool, steam room and sauna. What a lovely relaxing, romantic day and night away. Looking forward to another visit again soon.

Room was cold and took a long time to heat up. Pillows were all on the hard side. Shower was not very powerful and difficult to regulate. Also, getting out of shower tricky as nothing to hold on to as you climb out of bath. (Do we need baths?) Quality of food okay but service poor. Full cup of tea removed when getting toast and no knives available to butter toast.

From the moment we pulled up in front of this stunning building and were given a warm welcome by Jess on reception as we checked-in, we couldn't fault our stay. We had requested a high floor but had been given a ground floor room; when I explained the situation to Jess, she apologised and reallocated another room. This was done with good grace; not a sigh or "we don't have anything else available" which can happen. Our room was spacious with a lovely appointed bathroom, huge comfy bed, good quality linen and towels, and welcome tea/coffee facilities. The original building is lovely and the breakfast, which was very good, is served in a comfy dining room full of light. Although the original rooms have high ceilings, the hotel was warm and there was a welcome fire alight in the main fireplace. Our bedroom was also warm - despite the weather being quite cold. We were impressed that interspersed between standard type music was a selection of classical tracks. This was particularly welcome, as such an elegant and impressive setting really does deserve quality and class. It certainly enhanced the atmosphere as far as we were concerned and although we would have preferred all classical, we realise not everyone would find it to their taste - so the combination was refreshing. (A few weeks ago we stayed at an amazing Jacobean manor and the music was screechy and appalling, really spoiling what should have been a relaxed breakfast. Why do hotels not realise music is very important to the overall ambience?) The grounds are stunning, conducive to relaxation. It must be heaven in the summer to sit outside and enjoy good weather. We hear the grounds are stunning when the rhododendrons are in bloom. There is plenty of parking, even if the closest slots are taken, so no worries if returning late in the evening. There will always be somewhere to park. Possibly the piece de resistance was the General Manager, Mr Easterbrook! Not only did he speak to guests ensuring all was well, he was lovely to the staff and bustled around helping to clear the breakfast tables, and generally "muck in". Just a few words made you feel "valued" and appreciated as a guest. How often does that happen? I think it's a first in our experience. This promotes an atmosphere of care and a high standard for all staff to aspire to, and it shows. If the hotel restaurant is fully booked, there is a lovely restaurant/pub just 10 minutes walk down the drive, turning right onto the main road, The Chilworth Arms. We enjoyed a very nice meal there as a big wedding was taking place Saturday in the hotel and the main bar area was busy with wedding guests. If in winter/dark, ensure you have a torch whilst walking down the drive! Our two nights went very quickly and we look forward to returning in the future. It was a privilege to stay here and thanks to all for making us feel valued!

Stayed 2 nights while attending course locally, very easy online check-in, making arrival check in so much quicker, l pre booked breakfast and Dinner which was superb value for money considering the very good standard of food, staff were very friendly and attentive from reception, dining room through to the bar. My only minor fault was the bar prices were a bit steep @ £6.50 pint. The Club(Gym &pool facility) l visited both evenings also had excellent staff. I highly definitely recommend The Chilworth Manor Hotel & l will without doubt be returning.

One particular manager needs to treat the members of her team with some respect and not abuse people just because they have a position of power. This hotel chain also has need to think about how there young staff are getting home as this hotel is off the beaten track, dark and isolated. Leagally they may have no obligation but morally they do. Most of staff are still children ( sorry) trying to make there way in the world. I only hope, they do not think this is the way all companies work, well done you people you do a fabulous job working long hours, probably for the minimum wage keep it the good work.

Me and my partner visited chillworth manor, best western. Upon confusion with road closure we finally managed to arrive at the hotel. We came to visit family so wouldn't have spent much time at the hotel grounds, therefore our we expected our sleep to go smoothly. But, it certainly didn't. The bed was firm. The toilets were still dirty as if it's not been cleaned at all, if not thoroughly. We then had breakfast in the morning. The vegetable sausages, soggy, oily and absolutely no taste. Tried the hash browns, once again soggy. The eggs, rubbery. The beans tasted off. We then went into our room after breakfast within 30 mins we received a letter, with the door number written on top of the letter with a live signature to accuse us of having been smoking in our room. I have never smoked in my life. With the letter stating we will get a £200 fine. I then went to speak to management and there came out Antonio - The operations manager who apparently had 27 years of experience. Well, the way he handled the situation certainly didn't seem that way. When I spoke to Antonio he believed the said letter was generic, load of bull, because they sent another follow up letter which did NOT have the door number written physically nor a signature and you can clearly see the difference in the letters that were generic. We felt a personal attack against us while staying at the hotel and this has completely ruined our experience. We came for a bit of pleasure time aswell as mainly wanting to spend time with our family, where my sister is pregnant and traveled quite far away from Leicester. This has ruined our mood and we will certainly NOT be staying here again. I would suggest any other guest to think twice before wanting to stay here. I have worked in the hospitality industry for many years, I certainly would have taken a different approach. Maybe because I look young he didn't take me seriously. And I was the only person who wasn't white English at the hotel. Did that have a difference in the way I was treated? I don't know maybe they should answer that. After speaking with Antonio his solution was to give me a drink as complimentary. I don't drink alcohol either so I would have just had water lol. Says it all. Moving on, I said I will let you know at the end of my stay which I notified the receptionist upon checkout. I sent an email to management regarding the issues, once again. I felt like the issues I brought to their attention they did not want to hear about it and take it seriously. Before taking this to social media and other platforms I said I would like to conclude this privately but clearly their ego is far more important that they do not care. They clearly don't care about taking care of their clients and taking seriously any issues. I also specified I want changes to the letter and for them to notify me once that's done, no response there. Maybe except, we will take on board what you've said. Well we know what that means. Absolutely NOTHING!! Specially the General Manager - Nigel Eastwood. Absolutely useless. Poor management. Discrimination. Poor standard of food. Hygiene needs work in the room.

Superb hotel. Beautiful bedroom (number 16), great food in the restaurant and bar area. Caring, helpful and courteous staff. Fantastic conference and training facilities too. This hotel in my opinion for business or pleasure is second to none! I have been using it now for 3 years.

Checked on few issues but Charlotte from the restaurant and bar was amazing and a total credit to your hotel with out her I would have checked out on same night as she sorted food out and truly amazing lady so must say I will stay again because of her class of service

This hotel could be really nice but it has no atmosphere and could be updated in areas. The restaurant and bar area is nice but has no atmosphere or staff that look like they want to be there. An example is queued at the bar to be asked ‘do you want something?'. The room itself was a bit basic/dated, but it was fine for a one night stay. The shower and certain parts of the room were a little dirty. We went to the club for a swim and the changing rooms and facilities there were fine. The steam room wasn't working and the pool was quite cold but just meant we stayed in the hot tub for longer! The grounds of the hotel were really nice and I'd recommend going for a wander and it's a good hotel to be close to the new forest. Another downside was there a big event on and so this was quite loud with the music going on until late but finished around 12ish. The dinner and breakfast were really tasty.

Professionally down to Earth! Me and my Wife stayed at this location for the new-years event, the food service was slow and a little sloppy. But overall the food was value for money, (wish that I would of been allowed more of the chilli prawns) overall was outstanding and taste and perfection of that the "dancing waiter", Krystal put a smile on everyone's faces giving it his all throughout the whole event. A night I will never forget! Highly recommended

Booked for New Year's Eve on understanding there would be entertainment in foyer for general residents. Nothing except some women droning miserable songs out in dining room. No effort made with decorations or atmosphere. They didn't even put a TV in reception to do the new year countdown Guests walking round with no marks and staff very unhelpful

We stayed at the Best Western Chilworth Manor Hotel for four nights. Rooms were comfortable and serviced well. Parking was easy. Breakfast was very good. All the hotel staff were friendly and courteous. Overall we had a very nice stay.

We stayed here with our friends for the Christmas break and we all really enjoyed it,it's a lovely place and the gardens are beautiful,the rooms were nice and clean and all of food was fantastic,we will certainly come again,special thanks to Claire who was lovely and very helpful,David and carol.

This year's Christmas package was excellent value for money the food in the restaurant was top class and really good service no waiting to be served very helpful nothing to much trouble, really good coffee from the lounge bar all in all a good stay look forward to returning again

Service was excellent. Manager made sure everything was to a high standard and was hands on and when short staffed cleared tables himself. It was spotless and could not fault it. We have stayed on numerous occasions and the standard remains the same

Upon arrival all staff were friendly, efficient, and made my stay very enjoyable. Food was fantastic, great choice and cooked to a very high standard. Stayed Xmas eve and Christmas night. Great value for the whole stay.

We stayed for the Christmas Package, 3 night stay full board. This 3 Star hotel was brilliant. There was 8 of us in 4 bedrooms. The whole experience was excellent. The staff and service was wonderful. The food was good and the hotel couldn't of offered anything more. We were so pleased to see lots of staff in the dining room and bar areas. There were lots a places to sit and relax as well as good walks around the grounds. The Club Spa was great. Short walk outside to the on-site spa from the hotel. Adult only times in the spa was a bonus. It was quiet in the spa which made it very relaxing. Christmas package guests were looked after in the coach house suite which was amazing and really well decorated. The whole experience was excellent. Well done to all the staff who worked. We would return for Christmas again.

I will start by saying that we booked a two night break on a "two nights for the price of one" offer, and I would have been very annoyed to have paid full price and receive this service. Two nights in a Superior room with breakfast £154.80. We checked in online the morning of arrival. At reception we were barely acknowledged, an envelope with our keycard slid across the counter and told our room was "through the bar and up the stairs". It was certainly not a warm and helpful greeting. Any information about the facilities would have been nice - we resorted to the hotel website. It would have been nice to have been warned about the wedding reception going on - the music could be heard clearly from our room and didn't finish until 1am. Room 7 on the first floor should be avoided at all costs. It's above the kitchen so is very hot and has industrial fans blowing below from 5.55 to 22.45. The windows face onto a service yard, with glass being thrown into bins and carts rolled across it, not exactly conducive to a peaceful stay. We didn't bother to complain - the car park was packed and we didn't hold out much hope for help from Reception staff, given our welcome. We were hopeful for breakfast, which was plentiful, hot and tasty. However, there was little regard for social distancing and felt like we were sitting in a corridor, with residents and staff passing close by either side of our table. We felt very uncomfortable and couldn't wait to get out for the day. The hotel is nicely positioned for visiting the city centre shopping, and also has beautiful grounds. Other reviews have talked about the lovely internal spaces, but to be honest we didn't feel comfortable to investigate whilst taking Covid precautions. For that reason we also didn't visit the pool. Overall, our stay has been satisfactory but nothing special, which is a shame as there is so much potential here. Our "Superior" room was no bigger that a £60 a night Premier Inn, and the only difference is a coffee machine (but only 2 pods?!). The bathroom was nothing special, the "luxury" toiletries were sparse and just bog-standard hotel miniatures, and wonky fixtures (Husband had to fix the shower rail, and the loo-roll holder was wobbly so the paper would fall off). Oh yeah, the safe didn't work either! Would we stay here again? Probably not, not at standard rates. This place COULD be a fantastic escape, but unfortunately it just misses the mark. Too pricey to be good value, not classy enough to be luxury.

I am shocked and disgusted at the discrimination towards children they have at the leisure facilities. We were unable to take our child swimming as it was not permitted. When booking this was not stated nor mentioned anywhere until we arrived. The staff were extremely rude and wjen asked, it was stated that they are the club rules. Shocked! And they say Christmas is a time to be joyous with the children. Really heart breaking to see my kids watching from the window as every one else swims.

Area we were seated was like a canteen - not impressed. Only ones there. Went with 3 girlfriends. The young waitress didn't really seem to know how afternoon tea is served. She bought out the cakes/pastries first and had to be asked (after we waited about 10mins) to bring the sandwiches. No menus given so just asked for various teas/coffees (also slow in appearing). The turkey/cranberry sandwiches not tasty as too much cranberry & processed turkey. Never once did we get asked if we'd like a top up of our tea/coffees. Never once were we asked if everything was ok. No clean plates for the cakes (which were very unimaginative/stodgy). Lots of staff going 8n/out of kitchen but no-one cared about our group). Bar area seemed to be buzzing & their afternoon teas looked great in comparison to ours. We even had to ask for the mulled wine that was included in this offer. On asking for the bill the young waitress had no idea what to do/charge. Couldn't be bothered to complain as they were clearly not interested. Am cancelling my booking for next week.

We had a wonderful couple of days here. Beautiful hotel, wonderful staff and good food. I would have given you five stars but there were a few niggles regarding the disabled room namely the bathroom. I do wonder who advises for the facilities in these type of rooms. We asked for a non slip shower mat which was provided but would be good to have one permanently there. The step up to the shower was very high and inaccessible for me. I'm not sure what I would have done if we were staying longer. Also the toilet was very low. You can get high level toilets, I have one at home. Just a few niggles that hopefully could be addressed when planning future accessible rooms.

This was an amazing hotel we had an issue with our room being too hot as it was above the kitchen I asked about turning the heating off but they just moved us to an upgraded room which we didn't expect the room was amazing I felt like a queen overlooking the grounds and the cleanliness of the room was second to none and the breakfast wow so much choice and gorgeous taste I didn't want to leave I'm certainly booking here again and trust me I never go back to the same place twice as I like different experiences every time the staff couldn't do anything more for you they were amazing and Becky was an angel always smiling and had time for a natter

We have stayed here previously prior to a cruise and this time booked a deluxe room. The room was a good size and clean except for stains on the carpet, but the lighting was so dim it was like being in the twilight zone. The hotel building and grounds are lovely and the staff very friendly. We stayed on a dinner bed and breakfast basis but very disappointed with the food, My steak was so tough I couldn't cut it (the waitress said there were regular complaints about the steak) On the menu the steak was priced at £25 which is terrible for such poor quality meat. At breakfast the restaurant was extremely crowded and lacked any sort of social distancing. We were shown to a banquette and felt very uncomfortable being so close to others. The breakfast buffet was unappealing, the fried eggs looked as though they had been sitting there for some time, the sausages were hard, the bacon pale and fatty. We had no intention of waiting in a queue to cook our own toast so went without and got out of there as quickly as possible.

Very clean, good decor, excellent and friendly staff, lovely breakfast, worth a walk around the gardens, good bar menu, rooms very clean, pillows are slightly uncomfortable,I would definitely recommend a visit, good location just outside Southampton

This Best Western Hotel has been our regular stopover when we go on a cruise. The situation and package are excellent and whilst I am unsure of the number of times we have stayed we would recommend it's smooth organisation.

If the acid test of a hotel is whether you would stay there again then Chilworth Manor passes in spades. The building is impressive, as are it's grounds and the wider surrounding area. The staff were for the most part friendly and efficient and the services offered good. We particularly enjoyed the swimming pool. Had we not had to wait some 30 minutes for are room to become ready on our arrival and suffered another couple of waits at reception we might have marked the hotel more highly, but the good outweighed the bad so we would be more than happy to stay there again.

We were arriving later than planned and so phoned ahead to double check that the single bed had been set up for our son so that he could go straight to bed whe we arrived. The receptionist assured me all was ready. We were so disappointed that the room wasn't ready that it spoilt the nice surprise awaiting in the room for my husbands 50th birthday. We had to call reception who called the duty manager who then arrived with a fold up bed and set it up quite unapologetically. With a family full of disappointment on what should have been a special occasion. I was looking forward to giving this hotel such high recommendations. And would have hoped for a complimentary upgrade to make amends. We were too tired to then comment on the issue with the provision of this tiny room as an Accessible room. When I was booking, I clarified that I needed a room which would fit my Mobility Scooter to charge. As well as to transport me around the hotel. As you can see from the photo's, I had to leave my scooter in the hallway amongst the housekeepers trolleys. And there was no safe space to have brought it in to charge up. Fortunately I am Ambulatory so on this occasion I could walk short distances, but sometimes it would have been a real struggle for me to reach the bed from the hallway. Otherwise it would have been impossible for access with a powered wheelchair. Also the bathroom was not suitable for anyone who couldn't mobilise easily.. I asked for a seat for the shower so that I could use that.. and one never arrived so I couldn't safely use the shower. The shower also has a step.. although it has a grab rail.. and the toilet was so low that I struggled to safely use that too even with the hand rail. A wheelchair user would have struggled to shower. I have also posted a video to their Instagram page (Best Western and Chilworth Manor) as I this wouldn't upload in Trip Advisor. The room as well didn't look anything like the lovely photos on their website and other booking sites. So felt a bit like Disabled people get a very tired looking room with none of the benefits of the other rooms in the hotel. Just a kettle and no coffee maker like the other rooms. The receptionist wouldn't relocate us either. It felt very dismissive of any issues that Disabled hotel guests experience. So I don't recommend this hotel unless you are able to walk the long distance to the 'accessible' room. Although you'd be better off with any of the other rooms in the hotel unless you might need to use the emergency cord. As that seemed to be the only benefit I could see. I'd have preferred to have had a room with a bath in than no seat in the shower. The General Manager of Best Western should take this seriously and review the facilities provided to disabled guests and make i suitable amendments. And take some advice from a disabled accessibility advisor to take steps to be more inclusive. Otherwise this was a lovely hotel in lovely grounds, the staff are friendly and welcoming and the breakfast was also great. It could have got a 5 star review from me had the Accessible rooms been well appointed.. and the room allocator had adequate training and resources to confirm the needs of the guests.. plus a few little extras which help the experience.

Had a great day time but just a couple of points The room was the on the 2nd floor and right at the far end of the Hotel Same menu on Friday and Saturday Diamond select rewards member no offer of upgrade

What a lovely, welcoming establishment. All members of staff were helpful and cheerful. The building itself was beautiful, with plenty of hidden places to explore. We ate in the restaurant on our first night and the food was devine . Breakfast was hearty with plenty of options including gluten free bread. We had a fantastic 2 night stay and would highly recommend.

I was very impressed with the experience of my one night stay at this hotel. It was a lovely location and recently refurbished so very nice decor. The food was amazing and the young staff very professional and friendly so all in all a really good stay with the added bonus of a pool to use although not in the hotel but very nearby that was very clean and new looking.

Booked a 2 night stay just for a bit of relaxation. Our trip was pleasant enough but this hotel could offer so much more. Restaurant Quite chaotic. This may just been because a lot of staff were new and still in training. Waitresses were coming over to take our order when it had already been taken, or left us waiting for long periods between mains and asking if we wanted dessert. We even had to open a bottle of red wine as the waitress didn't know-how to use a corkscrew! Asked for a double G&T and received 2! The food was lovely and well presented. There was an issue with my other half's steak on the first night, as were others from what I could hear. However I had it the 2nd night and it was lovely. Spa Not part of the main hotel which means if its raining you get soaked getting back after a nice relaxing afternoon. Steam room doesn't smell the best when entering. Plastic chairs have horrible brown stains on them. Jacuzzi was just a pool of froth which is quite off putting. Pool was extremely cold. The refurbishment of the reception and bar area is very nice and welcoming. The staff were all very friendly, even if they were a little untrained.

1 night B&B with 2-course evening meal, with partner, booked through Secret Escapes. Great value for money. Excellent staff in restaurant (especially Yasmin) & bar. Complimentary use of Leisure Club pool & sauna.

This hotel has had some areas refurbished which look nice, but this is not nearly enough. Let's start with arrival where receptionists look like you're bothering their day. Even they weren't sure where the room was. Booked executive twin my advice don't bother with this upgrade. Thought I was getting garden view, I received room overlooking the bins! Told on website a Nepresso coffee machine - not even a machine in room just a manky old kettle! Returned to reception to complain, no apologies told no other room available (a Monday night in winter) said a coffee machine would be found, never arrived and no communication or apology! These people need customer service training! You need to own a complaint and solve it. Pillows very hard & room noisy. Be aware pool etc is 2 mins down the road not in hotel you will be chilly walking back with wet hair. Restaurant seems expensive for evening meal. The only thing I can say was ok was breakfast, in the newly refurbished area. My advice - book elsewhere.

I find it difficult to believe the moaning reviews on TA about this hotel. I was staying as part of a group, although we had booked separately using a group price. On arrival reception was friendly, knowledgeable and efficient. My room was clean and the bed very comfortable, I had two excellent night's sleep. Breakfast is buffet style; the young people running this were delightful. They seated me quickly, asked tea/coffee, which arrived very quickly, and explained how the buffet worked. Given their apparent age I imagine they were students, either A level or university; it matters not, they were great and deserve an honourable mention. The breakfast itself was fair, for a busy hotel, reasonably priced, one would be foolish to expect gourmet food. If in the area once more I'd happily book here again.

Room was expensive and bar food service unreliable. It is hit and miss if they offer or not on any given day. Dinner was ridiculous - £17:50 each for "vegan chicken teriyaki (tofu instead of chicken)" which had no tofu in but just veg and noodles. When we complained all we got was an apology.

A lovely hotel in beautiful grounds. Attractive public areas and well appointed rooms of varying sizes. Food is a good standard and service is excellent. It was a relaxing stay. We have used the hotel before and would do again.

The place is amazing, but after the appearances the place went down hill after I arrived. It may have been an 'off' weekend for them, but a toilet bowl with 'brown' on it, taps with ingrained dirt, a kettle that wouldn't open to allow water in, bar staff who didn't know what 'half a lager' is and drinks such as a tonic water served with no glass! so you have to say ' Can I have a glass for my drink please' .....These things are simple things which shouldn't happen. It is a beautiful place, but even after reporting the kettle, the lady at reception didn't seem interested. It is doing the small things that make a big difference and this hotel left me dissappointed.

We stayed Sunday to Friday and did not experience the noise that other guests have complained about on their reviews. The rooms were quiet and comfortable. My eldest son said that the pillows could have been softer though. Rooms were serviced daily unless ‘do not disturb' was displayed on door. Staff were all very helpful in every department and the manager was always around speaking to guests and supporting staff in their role. The spa was fabulous. Swimming pool, sauna and hot tub were all in available for use. The changing facilities were clean. Children could go in the pool in their session scheduled daily (due to it being half term). The gym had new equipment and the exercise classes were excellent (but only cater for a small number). Reception staff were very approachable if you needed to make requests regarding room facilities. The grounds are well worth a wander around. There is a beautiful circle of trees at the bottom of the gardens! We will stay again in the future.

So I stayed here with my husband and 2 year old after a lovely day out. Arrived at about 7pm and after finally finding someone to check us in after about 45 minutes we went up to our room (wading through drunks to do so) the room was tiny so much so that my toddlers fold up bed was pushed up against the radiator, not happening! She was so exhausted and no one answered the reception phone that we resigned ourselves to sharing a bed with a wriggling child. If only that was the worst of it! This particular evening the hotel was hosting a wedding (which explained the drunks everywhere). The disco went on until midnight and we could hear it like we were in the room with it and then the door slamming, drunken singing and smokers outside the window started and went on until after 3am. It takes a lot to wake a 2 year old that has had a busy day but they managed it, over and over again! After a couple of hours sleep we left and I've never been so relieved to get out of anywhere! I will never be going back and I think the other hotel guests not part of the wedding we spoke to at breakfast will also be staying far far away!

If you want somewhere to stay as a base then this is fine, however I think the restaurant is over priced for the service and quality. The times for using the pool with children are not published on the website and we're extremely limiting if you want to use the pool while there especially if doing days out. The rooms were basic and the matrices wasn't very comfortable (but that could just be me).

We as a family had previously stayed at the BW Burlington, Folkestone, so was looking forward to our stay. However this was a complete opposite of hotels. We were a family of 4 the room was not big enough to accommodate us the pull ups beds were around the main bed so in the middle of the night I was having to climb over the children to use the bathroom. The pull up beds - well the kids may as well have just laid on the slats the “mattresses” were practically rolled up duvets. The lighting was non-existent the room was so dim that there was not much point of turning the lights on. Then in the morning whilst trying to dry my daughters long hair all the sockets tripped. Turned out the socket board was in another paying guests room - genius! An adjoining rooms kettle was the cause of the issue, but of course all our appliances and sockets needed to be switched off first. Breakfast was okay, but premier inn serves better! All in all, totally overpriced, certainly will not be returning

I went with my mum for a few days break. The hotel is nice, and the staff were all lovely. I felt that a few things were a bit disappointing considering the price and my expectations, and they're things that could be easily fixed, so it was disappointing. The room was very clean and was nice. I do think they could provide more towels though, and more space to hang up damp towels, as there is only one short rack on the end of the bath. The only thing I found disappointing was the pillows - they're rock hard and very lumpy. The restaurant was nice, but nothing particularly special. There was a choice of 4 starters, 4 mains and 4 desserts, which didn't change while we were there. This place badly needs new cutlery! On the first night, my mum's knife just would not cut! She thought her meat was tough, but when she tried my knife, it was fine. On the second night the staff seemed quite rushed and we had to ask for forks as they hadn't been laid out. Mine was really bent, with the tines pointing in 4 different directions. This morning I had a bent spoon. I mean, these are tiny things and yes, we could get others, but it wasn't what you expect in a restaurant. The waitress was also having to serve loads of tables one morning and totally forgot our coffee, so we went without. She was lovely, and I felt bad that she seemed to be trying to service the whole restaurant on her own. The spa was nice, but it didn't feel like a spa, more like a gym pool (very like my Nuffield gym, as another review mentioned) but again, a little shabby. The rubber bung on the end of the support handle in the jacuzzi fell off in my hand when I got in, and the changing area was very wet, and the sinks had very rusty taps. I don't think I realised before booking that the pool was a couple of minutes along the path from the hotel, meaning you have to go outside and through the bar and reception to get there, which didn't feel like a relaxing spa. I found there was a lot of noise outside at night too - I think our room was near the bins! It sounded like someone emptying all the bins for a good hour or two late on. This all sounds very negative, and I don't mean it to. We had a nice stay, and my mum wasn't as annoyed by the niggles as I was. But I do think they need new cutlery, some better pillows, and maybe a bit of a spruce up in the spa. And give the poor waitress an assistant! (Covid - appears to be over as we were the only people wearing masks and nobody was distancing. There were plastic screens at reception, but both staff members I talked to lined themselves up with the gap between them!)

Stayed here a couple of times now so was not impressed by the latest experience. Checked in as normal & went to my room. Everything seemed in order until I saw some brown marks on the bathroom door! I took a picture of this and went to reception, the lady was shocked and gave me another room. I showered & went for my meal, which was nice, although I wasn't too impressed at £6.50 for a pint of IPA On return to my room I got ready for bed, I was surprised to see blonde hairs all over my socks! These were clean on & I had only walked briefly to the bathroom, obviously Henry who was sat on the landing was not up to the job of cleaning the carpet. After a decent nights kip I went for breakfast & ordered porridge. What came was more like cold oat soup so I had them change it, which they did without issue. For the money they charge & the image they portray I really think they should do better. I travel with work a lot & Best Western is one of the main chains I use, I think there are better offerings for the money.

My wife and I needed a break and I chose this hotel simply because she loves spa facilities. Everyone was very professional and friendly, from the receptionists to the bar and restaurant staff, the spa staff and even the hotel manager. The building is a little tatty in places, but this is not an issue as it adds to the charm of the place. The grounds were amazing for quiet relaxing strolls. The spa (aka The Club) was clean, tidy and the pool and Jacuzzi were warm and inviting. We had a B&B and evening meal package, and in general the food was well presented and tasty. There was a wedding and party going on while we were there but it was well managed and we weren't disturbed at all. We can definitely recommend this hotel.

Very enjoyable stay with a group of friends. Friendly staff, great food and comfortable rooms. Health club facilities good. Grounds attractive and well kept. The whole group look forward to visiting again.

Very nice hotel located in a residential suburb. Lovely pool and grounds to enjoy. Close to M3 access. We ate in the restaurant however I was the victim of a poorly cooked steak. Very disappointing. Very friendly and helpful staff however.

Booked hotel in October 2019 to stay over in Southampton for a cruise in June 2020 which was unfortunately cancelled due to Covid, hotel phoned and rearranged the dates for us and we changed it to September 2021 however this was also cancelled due to Covid and again the hotel allowed us to change the dates so we decided to have a staycation in the uk for a week and decided to have a two night stay here as part of our staycation. We cant fault the customer service, it was brilliant. Chilworth Manor is lovely old Manor House, great patio area at the rear of the property with nice gardens on which you can dine or have drinks. Breakfast was very good . The staff were very helpful and friendly. Only downside was that we dined in the restaurant on the first night and i must say the food was disappointing, i expected something better than “pub grub” don't get me wrong the food was edible but nothing special.

Visited here for a 2 night break with my partner, was a little concerned as had read some not very good reviews, really jad no need to worry. We were greeted at reception by a lovely lady (I'm sorry I believe possibly caroline?.) I'm rubbish at remembering names, so apologies. She explained everything and sent us off to our room, the room itself was very basic, but it was clean and tidy. We had our 1st night and there was a couple of issues, we went to reception with the issues and we offered a couple of solutions which we'd be happy with. They said to leave it with them and they would sort it out. We went out for the day and wasn't sure what the resolution was going to be, all i can say is what they did absolutely superseded any of our expectations. I can honestly say the hotel wwnt over and above to solve our issue. We cannot thank you enough. We booked for dinner in the restaurant, I can honestly say the staff were lovely, polite, the service was amazing and the food was superb. We had breakfast each day which again could not fault. All in all a lovely 2 nights, in a beautiful setting. Thank you.

Lovely old building in beautiful grounds. A bit tired in places but that's part of the charm. We prefer this to modern, characterless places. The staff were helpful and friendly. We will return next year.

Loved the place, very well organised, beautiful gardens food was excellent and staff very friendly. Plenty of car parking space which made parking easy. The gym & spa was an added bonus to my stay. Highly recommended.

We arrived on 1st day of our honeymoon & had problems checking in as our Buyagift voucher didn't work. It was very stressful & reception staff weren't very informative, I thought we'd be thrown out or asked to pay. We couldn't park in the main car park (it was torrential rain) as it was full due to multiple wedding & parties. We also struggled to get through the bar to our room coz it was full of wedding guests and I felt like we were intruding, not particularly well laid out.

Not a good experience. We booked a private dining room for our Golden Wedding some months ago. We were told that anyone attending the event would be able to book a room with breakfast for £105. We immediately booked 2 rooms but said there may be more. We provisionally booked another room and then there was a change of event staff. Had an email from new event manager to say rooms would only be held up to 4 weeks before, however, there had been no time scale quoted in previous emails. So 5 weeks before the event we confirmed the 3rd room only to have another email stating that as the room was not confirmed 8 weeks before it would now cost £190! Thank goodness my husband had all the paperwork and contacted hotel immediately stating that 4 weeks had been quoted and sent a copy of email. Reply came back next day - sorry made a mistake so room confirmed at £105. Then friends told us that they had booked a room 5 weeks before the event and when they asked if there was a deal for those attending was told no, so they paid £120 up front. We challenged this when we went to pay for the event and the person concerned was adamant but said she would have to look at the emails the previous person had sent us. My husband said that if this wasn't changed he wanted the name of the manager and phone number. Next day. guess what, they refunded the difference to our friends. The day before the event we received another email asking if we could delay the meal from 7.30 pm to 8 pm as the kitchen were very busy and didn't think they could manage 7.30. The room we hired was lovely and the waiting staff very pleasant and helpful. The starters were good but told mains would be delayed 10 mins. The lamb rump was good but the duck confit poor. Very stringy and dry. No red wine jus to see, looked as if it had been kept warm for quite some time and had dried out. Should have been served with seasonal vegetables - only got chantenay carrots, no greens at all. The duck supposedly came with red cabbage which I love but what was there was black and very hard. Not sure what it was. Left most of my dinner. Desserts were good. Although we had a great evening with family and friends we felt the hotel were trying to put one over on us. Just glad my husband kept all the emails. All the messing about with rooms took a shine off the event for me. We have held events there many years ago and were very pleased with them all, but what a change now. Wouldn't recommend this hotel for holding an event. If they haven't got the staff in the kitchen, why book so many events in on one day. Doesn't do the hotel any favours.

My Partner & I booked a Wowcher deal including dinner & breakfast for one night. It cost £200, so of course our expectation wasn't grandeur. The grounds are lovely & make for a really nice setting. The room was sadly uninviting, tired, a little dated & cold. I went to reception to ask if anything could be done to heat the room & the receptionist I found to be very unhelpful. The room also had stains on the carpet & the bathroom bin hadn't been emptied. I heard someone else complaining at reception upon checking in so my feeling is the standard of room isn't up to much generally. The rest of the hotel facilities including restraunt, bar & health club are nice. The dining service was appalling, we wait 2 hours to receive our main course. My starter came without beetroot the main ingredient! & My Partner's fish came without potatoes! I do have to say the staff were extremely polite & offered us free drinks. When I saw tables that arrived after us being served their main I asked to speak with a Manager (Josh) who went above and beyond to compensate for the delay with a bottle of fizz to take back to the room & another round of drinks. His demeanor made the situation better as we found him very professional & customer focused. In fact all the staff aside from the gent on reception were very good. All in all though without the free drinks i'd have been disappointed with what we got for what we paid. In all honesty, I doubt we'll go back based on our experience & definitely wouldn't buy the same deal again as it wasn't worth what we paid.

Arrived at this so called five star to find we couldn't get evening meals for four nights . This was for the superior deluxe room with a view of the lake -So bar a suite we couldn't get ahem a better room …. haha Told that we could order takeaway food in from other places ….. Suggested that we would be happy with Room Service - No they hadn't realised as Hoteliers that the guests might want an evening meal when they take your money …. so they hadn't catered for the food that we and others booking the hotel might want …. So no food at all on offer …… Then we were shown to a room that was Damp and had an en-suite down two flights of stairs . … wow . we were really being spoilt here We asked for a different room . So we ended up above the kitchen smelling the food we couldn't of course order …. then Realised we had no towels and of course they don't provide these for the swimming pool at the hotel - I mean why would you give guests the opportunity of drying themselves ? After all one of the main reasons for choosing a hotel with a pool is of course just to know it's there …. like a comfort blanket … that you obviously wouldn't want to get wet in …. Perhaps the Best Western guests simply dance around the grounds air -drying ? May be an attraction for some I …suppose This is night one of four … not offered a complimentary drink or anything to appease us just fobbed of . Honestly the deluxe room we are in is the same as a Premier Inn but costs £129 per night more and at a premier INN you can get a burger at least without driving out to get a takeaway lol Wish I hadn't bothered treating myself and saved £500 quid Don't come here just don't - Unless you want to feel cheated out of your hard-earned just don't . Then there's the patronising and well if you don't like it attitude of the staff . That's simply the icing on the cake … Will update night two if only to tell you what takeaway we had ….

The room was good and clean, although a little tired around the edges, and I thought it would be a wonderful place to stay considering the setting. But the noise of the kitchen opening every morning at 5.50 am was extraordinary, with door slamming and windows trumpetting open and bins clattering: never a peaceful morning. And the bar staff were under-trained, to the point where they did not know what a single-malt whiskey was or even how to charge to the room. A beautiful place, but someone needs to sort the management out.

Hotel is lovely, beautiful setting and lovely grounds! The leisure facilities are amazing, very clean and really made the trip. We did have an issue with dinner which did ruin the trip as we booked a dinner bed and breakfast deal, communication at dinner was awful we waited an hour and half for our food to be told they had run out, no apology from the staff or anything. The service for dinner was bad, awful customer service but breakfast was great, I can't complain at all! Everything else was brilliant, the staff are lovely but I wouldn't book dinner at this hotel!

My daughter recommended Chilworth Manor for Cream tea, she had spoken to the staff about booking and was told she didn't need to and she could just pop in, it was my mother's 70th birthday. We arrived at 2pm and was greeted by a very rude, stressed lady behind the bar called Claire. We asked about cream teas which she replied there's no chance! She then spoke to my daughter very abruptly saying we are VERY busy. I understand she works with my daughter, I got the vibe she doesn't like her, which is fine, we can't like everyone we work with with! However as customers I've never felt so uncomfortable and so inconvenient as I did then. Everyone in the bar was looking at us and one of the wedding guests made a comment about how Claire spoke to us and her staff! The young lad was instructed to 'go check' by Claire. He returned and told us no chance. We then left very quickly because I was actually embarrassed. If staff aren't allowed to bring people in maybe this is something you should make clear to your staff. I do feel Claire may need some training on how to address people whether that's guests or staff especially working in hospitality. It's such a shame my daughter was so proud to take us to her workplace. I always thought is was a lovely hotel but our experience on Saturday left us very disappointed. We went to the White Horse in Romsey and they couldn't do enough for us. We ended up having a lovely afternoon.

We have stayed at this hotel before and it has been fine, but this time it was terrible, and non of the staff seemed as all worried about the distress of the guests, we werent the only people complaining. The dinner service was buffet service due to lack of staff, we can deal with that no problem, but on this night, the food was awful, there was a beef dish,fish dish and a veg pasta dish, if you wanted vegetables you had to grab a member of staff to order them specially for you, we also managed to order some gravy to help us digest the dried up meat. The cold desserts were displayed in full view of everyone, no covers over them and no cooling or any thing like that.

We have stayed at this hotel in the past and had good experiences. After reading some of the reviews left by some people recently I was beginning to wonder if I had made a mistake. Thankfully I need not have worried. We had a lovely clean room overlooking the grounds at the back of the hotel, the only fault we could find was no hot chocolate sachets! Yes it was a buffet in the evening and morning but the staff were always helpful in replenishing the dishes. The sea bass had run out on Monday evening and it was worth the wait fir the chef to freshly cook some more. I am not sure what some people expect but our experience was pleasurable with friendly and helpful staff- especially Ashley and Dennis in the restaurant on Monday evening. We are all finding some items difficult to obtain so why should hotels be any different? Please do not be put off by some of the more negative reviews!

Could not believe this horrible Quest who complained about everything everywhere she went , loudly and belittling to staff . Anyway the hotel , we loved our two night stay , the hotel is lovely , our room was large clean and tidy and had everything you would want . The restaurant was nice with a selection of well cooked food . We was emailed before our stay , to tell us it was a buffet not waiter service . But this made a change and meant you could sample more than one dish and have as much as you wanted . The ordering of vegetables wasn't a problem. The swimming pool was great . The hotel is set in lovely grounds and wood land with a lake great for a stroll, plenty of parking . The staff were great helpful and polite . I would recommend this hotel we loved it , and would like to thank the staff who dealt with the horrible Quest if a professional manner . I think people are forgetting about our current situation, and the service industry are dealing with a pandemic. Thankyou

Stayed for a one night stay to celebrate our wedding anniversary and was most disappointed, The room and bathroom were small, with no bedside light and table on one side of the bed which made it difficult to have a cup of tea in bed! The evening meal was a Buffett, the menu showed three main choices but only two choices were actually available. If you wanted seasonal vegetables these had to be requested. Twice we had to remind staff we were waiting for the vegetables and by the time they had arrived we had finished our main courses. The carrots were so overcooked. Our son and daughter-in-law joined us for the meal and requested ice cream for dessert. Again two requests had to be made before the dessert arrived. Overall the hotel was impressive but not homely at all, all conversations could be listened to in the bar area and there were no cosy corners or a comfortable lounge to sit in. The grounds were a definite plus, plenty to explore. The pool is also a plus with very friendly staff. Would not recommend.

From walking up to reception looking at the beautiful building and well kept gardens, to the room, and bar area it's a fantastic place to stay. Everything is immaculate with great service. This time was a business stay but I'll definitely return for a personal break.

It was our second visit to this hotel for a short break, having greatly enjoyed our first. This time we brought friends with us and once again were not disappointed. The service we received was tailored specifically to our requirements, which we had notified the hotel of in advance. We were impressed by the helpful, polite and cheerful staff in all departments. The teams are very well led by the manager Mark Ind and are keen to further the hotel's post Covid strategy. Although we were advised that there were 2 events hosted during our stay, neither seemed to impinge on the hotel guests enjoyment. We were very impressed.

We stayed just this weekend on Saturday evening. The hotel was busy as there was a wedding going on as well as the function I was there for. We checked in fine as had previously checked in online. We went to our room (after paying £174 for a standard room) to find it quite small and just like a regular hotel room to be honest. NOT worth the money we paid (even with the FREE breakfast thrown in!) We had a great time at the function we were there for and retired to the bar for a nightcap. Well the staff obviously have never made a hot chocolate before, cocoa powder and hot water (undrinkable) replaced with hot milk and cocoa powder (tasted like pond water). Needless to say that was taken off the bill. We were also greeted by a mouse running around in the bar area, when the staff were alerted to this they did nothing. TV remote didn't work, internet is very patchy and keeps kicking you out. Hotel looks amazing, but wouldn't pay anywhere near that to stay there again. Very disappointed.

Recently stayed for 2 nights. Noisy dirty room and dire food. Grounds not as good as expected, which are open to the public to walk their dogs and not on leads. Staff need training. No lift and no help upstairs with cases.

A pleasant hotel in lovely grounds that lead into a conservation area, favoured by dog walkers. The room was a little small and the mattresses could have been softer, otherwise all good. Staff members were pleasant and the location peaceful; we were not disturbed by various weddings/events taking place. The health club (pool, sauna and jacuzzi) was worth a visit. Buffet breakfast was good and plentiful. My only issue was that our deal included dinner in the restaurant for two nights. The hotel /Great Little Breaks informed us on the morning of our arrival that the restaurant would be closed for the duration of our 4 night stay and the hotel could only offer sandwiches at the bar. While we were promptly refunded for this element, it meant sourcing alternatives at short notice and going out every evening whether we felt like it or not (or eat sandwiches). Fortunately for us, we found the wonderful Chilworth Arms, only 0.85 miles away, which, despite suffering the same delivery issues as the hotel, nonetheless provided lovely dinners throughout our stay.

We stayed here one night before visiting Beaulieu and going onto Bournemouth. On arrival reception was friendly and informative. The room was fine and overlooked the back of the property with nice views. The shower was not good, it was not powerful and would stop sometimes. We were looking forward to a nice 3 course meal and days before our stay was emailed it would be a buffet meal. Starter and dessert was ok but my husbands vegetarian option for main was dried up. My hunters chicken was also very dry and we both just had a few lukewarm chips. Buffet breakfast had good choice but again eggs that were not good to eat. Having said that staff we saw all were working hard and friendly.

Last month and in one weekend I held 2 events at this hotel. During my stay there were also 3 weddings taking place. The service and attention I had, as well as my guests and delegates, was superb. The staff in the restaurant, bar area, housekeeping and those in the event's team all went the extra mile which enabled my stay and my company's events to go seamlessly.

We stayed overt with friends to celebrate our wedding anniversaries , we had to go to the Chilworth Arms for our meal as there was no service in the restaurant which we were disappointed by , we were only emailed in the afternoon prior to our stay , couldn't be helped! We enjoyed a drink in the beautiful gardens and loved the stroll to the Chilworth Arms

Well not sure how to start this review, we have stayed at this hotel on 3 previous occasions and to be honest it has served its purpose never great but acceptable, always clean and tidy, but most often they have weddings so we thought we knew what to expect. But on this occasion it was worse than anyone would expect, once again room clean and tidy, communal areas seem to be clean and tidy, but you always expect that areas to be used by many are going to be used, so we try to look beyond these things. Booking in was easy and the receptionist very polite and accommodating in answering our questions about dinner and breakfast, however it wasn`t the answers we wanted but she dealt with it as well as she could. The first this that went wrong was the key would not open the door to our room, and after many guests trying to help us we still could not get in, I went back to reception and was given another key which did open the door to our room. We had a very busy day travelling down from London so we were looking forward to a refreshing drink at the bar but unfortunately that did not go well either as they had 2 pumps on the bar serving Guinness which both had no beer, I mentioned this to Jodie who said she would check the cellar, a few moments later she reappeared but had no good news (No Guinness in the cellar), then Jodie came up with an idea, she could go and see if the wedding party had any Guinness and great news she came back with a couple of pints for me ( what a star), but this cause a bit of a storm because another resident saw me getting a Guinness and he want one which once again Jodie nipped off and obliged him with a pint of the black nectare. After our little drink we headed upstairs to get changed and ready for dinner, we returned to the bar area around 7.45pm and it was mobbed with almost the whole of the wedding party, what was going on. One barmaid trying to keep them happy and who was it yep you got Jodie, well done Jodie. We then went in to dinner and what a bit of luck we went when we did because we were due in at 8.30pm but got in around 8.10 and after us they did not seem to have any food left and I am pretty sure a chap behind us had no dinner. We had been aware that the food service had changed but not that if you did not get sat down before 8.00 you would not get any food, bit of a joke this part. I always thought that a buffet meal was help yourself to loads of food and have a great blow out well here you blew air cos there was nothing to eat (this was not the worst). Once again tried to get a drink at the bar and because of certain allergies I have I was unable to get a Guinness (still as I am aware the wedding guests were ok for there Guinness). Whilst sitting in the lounge letting our food go down, which did not take long we had a chap that decided to pay the receptionist a visit, quite a loud visit too and I would say he was very rude in fact more than rude and I think he should have been removed by the police it was terrible, I thought he was tor shouting at a man but found out in the morning it was in fact a young woman. So all in all what a weekend you really need to more emphasise on your hotel guests and not everything for the wedding party.

An extremely pleasant stay in a beautiful location. Would certainly stay again. Staff were pleasant and polite and extremely helpful. Excellent breakfast. The Park and Cruise package was ideal for us.

After a real shocking few years my partner and I were looking to get away for two weeks and we needed an overnight stay as we were driving from Scotland en route to the Isle of Wight. Our holiday was dependant on a third person who was coming to provide some tuition for us to resume sailing. As a surprise my partner booked an overnight stay at this hotel for £80. Two days beforehand our 'tutor' let us down meaning our holiday is now wrecked pending finding another at very short notice. My partner contacted the hotel to ask what the cut off time was for cancellation as I frantically tried to find a substitue tutor. When we could not find one, she called to cancel before the deadline to be told it wasn't allowed and on top of the £80 woud have to pay £25 cancellation charge ! She dealt with a rude and stuck up woman who had as much social empathy as a North Korean security guard. So thanks Chilworth, not only has our holiday been ruined but you compounded it by your totally heartless attitude and the whole event had nothing to do with Covid !!!

Sorry to say that we would not choose to return to a Best Western Hotel in a hurry. We couldn't get into our room for over an hour after arrival as the adjoining rooms we had booked weren't ready! The hotel room felt slightly dated and therefore it looked unclean in places. The bed and pillows were the most uncomfortable I have ever slept on in a hotel which didn't make for a refreshing night sleep.

Restaurant was fully booked so couldn't get a table for stay. Book well in advance if you can. We knew the meals were good as we have stayed in this hotel before so was a little disappointed when we couldnt reserve a table for at least 1 of our nights stay.

This hotel needs a good overall in all area's, the first point of contact reception was good, but the young bar staff there customer service skills were poor to say the least ,no welcoming smile ,no good afternoon how are you, welcome to the Chilworth manor hotel, all very basic customer service skills, lack of attentiveness and care, this basically seemed to be the culture running through the hotel, the staff at the dinner service again poor customer service skills and a lack of attentiveness, no ,is there anything else we can get you , no ,is everything ok? breakfast was the same ,two staff standing at the entrance looking at the bookings? I had to ask for my drink? No butter for the toast, your hotel needs a good independent audit , I would recommend re-training staff and ongoing training, general cleanliness of the hotel was ok ,but the impression we left with was the staff not only didn't care about your guests but couldn't be bothered, we are giving this review in a constructive manner it's not a character assassination we hope this helps you to look at the issues resolve them and make the hotel a better experience for your guests.

Hotel has undergone some refurbishment and looking good. We had an executive double in the old house which was very clean and tidy. We were told it was smaller than a std room which it is but perfect for an overnight stay and more character than the std room which we've had before. Positives staff were helpful and friendly and breakfast had plenty on offer. Negatives we had an evening meal where service was very slow due to not enough staff. Our starters were good and my wife had fish and chips which she said was very nice but I had Teriyaki chicken which was over cooked with too much sauce not the best. To the staffs credit I was offered an alternative but decided to decline. We shared a sweet which was summer fruits and this was delicious so not all bad. We did see the manager by chance and told him the issues which he is fully aware off and addressing them so would expect improvements in the coming weeks, months. Overall the stay was ok and COVID issues has impacted staff numbers so this wouldn't stop us staying here again.

While the staff here had been excelling and very welcoming, the Manor House and the food was awful. I was taken here by my mum as a birthday treat however could not wait to leave. Firstly, the room is not at all what it is shown online. It is much smaller and ha very little light, making it claustrophobic not at all a pleasure to stay in. The carpet and the curtain has an awful smell. After coming upstairs to our room we were met with a pile of towels just thrown outside of our room which was unacceptable. Secondly was the food, which was the most disappointing. We were promised and saw an incredible menu with gourmet and luxury food which sounded absolutely amazing. However, when we arrived we were met with standard cafe food. When told to the manager our dissatisfaction with the food he stated that “ two/ three chefs have left and thus they are in a transition period with an extremely reduced menu.” The menu we saw beforehand included some amazing food, this menu had fish and chips, burger and chips, Thai green curry and lots of steak ( which we could not eat for religious reasons.) There was NOTHING for vegetarians. For the amount of money paid for two days away, this was absolutely awful. The second day I had a bite of my food and left it as The menu was so disappointing. Being here for two days and having the same food was not okay. Being a sweet tooth, this was the worse part for me. Having seen Eton mess, chocolate torte, sorbets, trifles on the original menu we were served a cheeseboard and a selection of ice creams. This was really sad. My friends has booked an afternoon tea for us on the last day, however being so disappointed with our trip and wanting to leave ASAP we did not go. Our afternoon tea has been paid for and unused. This was such a waste of money and such an awful experience. I however do not want to take away from the friendly staff that work here.

Chilworth Manor held our wedding here for begining of August. I had booked this venue 2 years ago, long before covid was a thing! Throughout the process Jo and her team have been very supportive and accomodating, providing advice and being sensitive to our concerns. When things werent looking too positive for us they even held a provisional date for us for 2022 which was a little peace of mind if things where not going to go ahead. Luckily, we managed to make the 2021 date by the skin of our teeth and when it was all systems go, I couldn't have asked for a better team to help. Everyone was always so prompt with responses to my questions and I could always get hold of Jo and Chelsea over the phone and over emails. The lead up was so much easier and pleasant with their help. The wedding itself was amazing, I couldn't fault any of the team that worked at the hotel. I had a pre-wedding meeting with Jo and Will the day before the wedding and Will looked after us during the wedding. The food was great, service was fast and the set up looked amazing. Everything just ran so smoothly and there wasnt too much I needed to think about, as it was already all in hand by the time I thought of it! None of us could fault anything, thank you so much to the Chilworth team for making our day so special!

14 months after we were originally booked, we finally went to Chilworth Manor. COVID restrictions lifted, wedding parties were in full swing when we arrived, the hotel was very busy but with a nice vibe about the place. Unfortunately with the exception of Claire, the bar staff seemed very much out of their depth. Service was slow and not delivered graciously. That said, the food was good. Dinner took a long time to be served but tasted lovely. Breakfast was self serve, which after all we've been through, was really welcomed. Facilities were as described; gym and pool available and nice grounds to walk around. Not a glowing report, but we'd still happily revisit in time.

The Hotel pool (adults only, apart from selected times) was open 6.30am-10pm and was great for a quick swim before breakfast. Breakfast was generous, though the children would have liked full cream milk for their cereals and hot chocolate to drink (tea, coffee, milk, water and fruit juices were available). Our triple rooms included baths and showers and were clean with incredibly comfy mattresses and cosy bedding. Only 2 cups and 2 glasses were provided for the 3 people staying in each triple room but plenty of towels were provided. The children dislike semi-skimmed milk, which was the only milk provided in the rooms and were disappointed to have tea and coffee making in the room but no hot chocolate. They still asked if we can stay again however.

Tried to book your price was £203 for two rooms for4 people. Rang hotel re parking for 4days for a cruise with taxi to and port.Chilworth hotel said that this could only be booked direct with them and wanted £225 per room making a charge forparking and taxi of £247.When Quering this the receptionist was most un helpful and quite frankly rude.

out with work yet fell on wifes birthday so evening meal was a bit special staff organised a happy birthday cheeseboard for dessert staff were lovely and very helpful from initial phone call chealsea to check in with adriana all restaurant staff lovely and very helpful bar was great place is fantastic walked around gardens in the morning if ever down that way again would defo stay there again

We have just returned from the manor after a 2 night stay. On arrival we were really impressed with the grounds and main entrance rooms. We used the pool prior to check in which also pleased us as we were a little early. On getting to the room we soon realized that they needed ALOT of TLC. It was a very tired looking room- which we would compare to that of a nursing home. From wallpaper peeling off the wall, yellow grout in shower, mould in silicone in the bath to the yellow shower curtain. The hotel also hosts weddings 2 each day/night of our stay (Friday/Saturday) the noise levels were very high- the first night stopping at 2.30am and starting again at 4am. Noise of wedding guests shouting, doors banging & a lot of noise from rooms above. So not a lot of sleep either evening ( having left 2 children at home- this was half the reason for the stay) We ate in the restaurant the first night & the staff were lovely- food was great too. Pool could again do with some TLC (broken chairs In the steam room, dirty showering areas in female changing rooms). Overall disappointed & left feeling cheated out of a weekend away childfree.

We treated the kids to a day at Peppa pig world and decided to make a little break of it. We booked 2 nights here as it's only about 10 minutes away. When we arrived we were pleasantly surprised. All of the staff were lovely and friendly. Our room was a bit dated (Room 222) but we were hardly in the room so that was ok. The hotel is in a very quiet and peaceful setting with lots of grounds. We quite often sat out in the garden behind the bar with a drink or two. My only issue was that kids were not allowed in the swimming pool, I had a very disappointed 6 year old who was so looking forward to spending a couple of days in the pool. The pool is in the club over the road which people pay subscriptions to etc. I totally get it and understand why she wasn't allowed in but they do not make it clear that A. the pool isn't in the hotel and B. Kids aren't allowed on weekdays. If we knew this we wouldn't have stayed here to be honest. Breakfast was really good I thought, help yourself buffet type arrangement but all good quality. The lift was broken when we stayed which was a bit annoying as we have a baby and our room was upstairs. It was fixed on the day we left. All in all the hotel was pleasant, the staff were friendly. I think it could do with a bit of a refurb in areas but on the whole we enjoyed our stay here and would return if we were in the area (As long as it was over the weekend so as the kids could use the pool!).

We stayed for 2 nights this week. Staff were friendly and helpful, especially when our car required Recovery on Thursday. We were brought pots of tea and although checked out already, made to feel welcome. Food was good, as was room. Grounds and gardens with nature reserve were excellent.

We booked our two night stay through Paulton's Breaks and wherever much looking forward our first trip out since lock down ended. We have only ever eaten at this hotel before but never stayed so we didn't know what to expect. What we DIDN'T expect was what looked like a very outdated, small, double room with an awful 'kids' camp bed squeezed at the bottom of the small, totally worn out double bed. The mattress on my our son's bed was exceptionally thin and every time he moved I had to hold the bed down to stop it from folding up on him. Ridiculous to even let a family stay in this room. None of us got any sleep. Oh and what happened about room service? I couldn't get any information about it...although, there wouldn't have been any room to eat so never mind. On a lighter note though, the bathroom, at least was very nice but could do with a new shower curtain and the grounds were lovely, it was brilliant just walking around before getting our son back in the room. He loved it out there :) The staff in the dining room for very nice, especially the man who served us afternoon tea (so sorry I didn't ask your name!) We were having trouble feeding our son as he didn't want to eat anything and this guy was lovely and patient. We went to reception to ask for a different room for our second night, telling them all of the above to which they said they could change rooms but the kids beds are all the same and so we had no choice but to leave. No refund or anything for the last night :( That money we could have spent on a better stay...hard enough for parents as it is.

Spent one night in this lovely building. Room was very dated, needed at least freshening up. Booked for evening meal which was not great, soup watery, lamb for main which was ok, breakfast staff and bar staff fab. Such a lovely building and bar area it was a shame about rooms. Would not book again

My husband & I stayed for two nights and on the first decided to go into a nearby town where we ate at a lovely Indian restaurant and had a great evening. On the second, we were a little more tired so decided to book a slot at the hotel restaurant. There were only a few slots left as they were fully booked but managed to fit us in mid-evening which was perfect. Limited menu but very appetising choices. The staff were lovely and super attentive despite being mostly young. Amy who was bubbly and bought us our food asked if we needed anything, Yasmin who took our order and underwent all of our requests and substitutes with a smile, and Ashley who cleared our plates and bought us dessert menus, checking in with us and ensuring everything was running smoothly. Great food & service, compliments to the chefs.

I visited this hotel for a 1 night stay, booked with Secret Escapes. On arrival we were met with a warm welcome by a helpful reception manager who noted that my friend had a walking aid and changed her room to ground floor as the lift was out of order. The hotel is located within beautiful grounds and the building was clean and well maintained. Rooms were clean and functional. Breakfast was buffet style with everything you'd expect for a full English. Good quality sausages and bacon. We had a 3 course evening meal, with good portion sizes, in fact probably a bit too much, but very tasty. We used the spa during our stay and the changing room and pool area was clean and well maintained All staff were friendly and couldn't be more helpful. I would definitely recommend this hotel.

We pre booked pre paid for executive room for 3 nights . On arrival allocated room 28 a so called executive room. Following several flights right stairs and corridors found room. It was small and overlooked the delivery area including refuge bins . We also saw a very large construction site only 100 or so metres away! When challenged about room outlook, size and grade the hotel had no answer. They could not justify “what made it executive “ and could offer no other accommodation. Despite 3 hour drive we declined to stay . Beware room size and certainly views from rooms!

Afternoon tea at Chilworth Manor was made even more enjoyable today by the excellent service we received courtesy of Georgia and Evie, They were both very attentive, helpfull and nothing was too much trouble,

We had booked a 3 night stay through Secret Escapes which included dinner, bed and breakfast during the hottest week in July! The hotel is in a very peaceful location and gave us a great impression when driving up to it, the grounds are beautiful. Our room was located on the first floor of the main building which was very nice. Room was good and bathroom very roomy. Although the room didn't have air con we were provided with a fan which came in very handy! The evening meals in the restaurant were excellent, plenty of choice and well cooked. My husband had the sea bass 2 nights running as it was so good. Breakfast was also good, plenty of choice. The mainly young waiting staff were very polite and friendly although they were rushed off their feet. The pool area was good, luckily we arrived just as the covid restrictions had lifted so no problems accessing the pool. It was a pleasure to have a peaceful midweek swim! The location of the hotel is great for travelling to surrounding areas as the road links are good, we drove to Bournemouth, the New Forest, Southampton and Portsmouth (the Gunwharf Quays shopping centre is fantastic). Will definitely return!

Chilworth Manor and grounds are stunning...elegant, historic, lots of space to walk, sit, gaze. It has a lovely terrace and the gardens are extensive, very beautiful and old. It borders a site of special interest/nature reserve. The rooms are adequate, clean & comfortable. The staff are lovely! Lizzie, on reception, was patient and unflappable, helping to sort our difficulties using the booking system for the pool. The spa facilities are in a separate building in the grounds, run separately. Staff there were welcoming, efficient and friendly. Pool is lovely with jacuzzi, sauna and steam room. Good bar and nothing was too much trouble for the very helpful young barman whose name I don't remember. We had a lovely stay and are looking forward to going again.

We stayed here for 3 nights with breakfast and evening meal included Hotel was clean, check in was very quick. The food was very good, not a very big restaurant for the size of the hotel Very nice gardens and a lovely terrace to the back of hotel. There is a pool and spa but we didn't use. We enjoyed our stay.

My wife and I were back for a second stay. Charming character property, lovely sunny terrace for an evening glass of wine, spectacular views of the gardens. Dinner was excellent in terms of food quality, less good the slow service. Generally the greatest asset was the super young team of staff, working very hard, who could benefit from better management! Very special mention goes to Adam Caton on reception, for his help and professionalism. He sorted several issues out for us and is a credit to the place. Thanks Adam

Set in an old manor house with new additions this is an extremely welcoming hotel. Explore the extensive grounds, have a drink or meal on the terrace or in the restaurant or bar with interesting artwork and very comfortable seating. The room was very quiet, well furnished and with a bath so enabled a good nights sleep. The staff are very friendly and the food excellent. Spotlessly clean. If you would like to stay in a country house hotel this is the place to come. We did not use but there is a swimming pool and Sauna. Convenient for those exploring Exbury Gardens, Hillier Gardens, Beaulieu and the New Forest.

We booked a “superior room”and we were very disappointed with the room. Quite small and a view of the bins!! When I asked what the extra money was for the receptionist replied all the superior rooms were like that with the same view… The camp bed was really hard and uncomfortable for our daughter and the room was absolutely boiling hot. Also pic attached of the coffee machine- I don't think anyone would want to drink from this

We choose this hotel as it is in the nature and we really loved the location and the building as it looks fabulous. We also like to escape from the city noise whenever possible, so this was a perfect choice. Knowing we are going into a 3 star hotel, we booked a Superior room which obviously costed more, kinda like a 4 star normal room. We were surprised on the time of the booking that they do not have mini fridges, but ok we accepted the fact. Upon the arrival we were given the room that had a view on the garbages and laundry cages which was the first dissapointment regarding that we have a superior room and we were really looking forward to the nature. The room was really dark as the lightning is ridiculous so we actually bought a new light bulb for one of the lights so that we could see a bit more. The phone in the room was also not working, coffee machine was dirty and there was no toilet brush. On top of it all, the staff serving in the restaurant was with no experience whatsoever I am not sure either they are students or what is the case, but the service was very bad, only a few waiters had the experience to work in such a busy environment, but they were super unorganised, so they were really struggling as they needed to help the young ones as well. Another funny thing was they have no cocktails at all at the bar, even though they have quite a wide variety of alcohol. Once we went on the terrace which is lovely with the view and all, waited 20min to order and another 25 min to get two gin tonics (the venue was not busy at all). The only thing I rate it with 3 points is because of the surrounding nature of the hotel as it really is magical. Shame, such a lovely venue, they could get to 4 stars with a bit of effort. So if you are a nature lover as we are and like the mansions and do not regret the money you payed for it, definitely go for the visit, otherwise wait if anything hopefully changes.

The main reason for booking this hotel was to be somewhere close to Peppa pig World. The hotel was exactly as I'd expected, beautiful building and grounds, yet a little run down inside. (which was fine with us) We had read tems and conditions, so we knew we had to book a swimming slot for our 2 year old on the Sunday evening. I do find it strange that children are only allowed to swim for a couple of hours on a sat & sun evening considering you must have quite a lot of children stay in the hotel due to your closeness to Paultons Park!! Our room was very basic, but did the job as we were only staying 4 nights. We had meal in restaurant on first night, but found the menu very limited & we didn't enjoy the food. The staff did seem to lack basic training, as we waited for our table the younger staff would walk past us without acknowledging us which was frustrating, no one came to check how our meal was, meaning we had to approach them to ask for condiments. Breakfast was a complete farce, the staff didn't seem to know what was happening, again I would put this down to lack of training, the food & choices for breakfast were good though. The breakfast supervisor made a real effort with us after we had to complain about waiting 35mins for orange juice and cornflakes one morning & she made sure our service was spot on for the remainder of out stay. Overall I would recommend the hotel, as long as you don't go there expecting too much!

Very good however a little disorganised in restaurant at times. All staff very friendly and helpful. Loverly grounds, but quite overgrown at the moment probably due to furloughed staff due to covid. Enjoyed the stay and would probably stay here again.

Upon arrival at the hotel we were impressed at what we saw and were anticipating a peaceful stay in the large grounds. The first disappointment came prior to our arrival when we were told that we could book the swim/ spa facilities 24 hours in advance- when trying to do this we realised there were in fact no slots to book during our stay because members of the leisure club could book 4 days in advance- therefore leaving hotel guests at a disadvantage. This should be made clear upon booking as due to this booking rule we were unable to use the facilities. Although the food was good the service was slow with a lot of staff looking as though they weren't sure what they were doing. Our dinner reservation was at 8 and gradually the restaurant emptied out, by 9:30 we began to feel like we were being rushed to leave with tables for breakfast the next day being laid up around us. At this time the bar also appeared to be cleaning down for the night so we decide to go back to our room for a drink. Unfortunately although the hotel is within a Manor House the sound proofing is clearly very poor. The rooms are also small. Thus we proceeded to spend the next 8 hours listening to the disturbing noises coming from the adjoining room- this noise went on all night. Our room was at the front of the hotel so following a night of broken sleep we then had to endure the noise of the arrival of staff/ leisure club members arriving from 6:30 onwards. All in all a pretty disappointing stay which was neither relaxing nor peaceful- would not book again.

Enjoy a break at the Chilworth Manor. Set in acres of grounds to ramble freely. There are many walks , long or short and refresh yourself with a drink in the bar. The bedrooms are comfortable and the hotel is quiet. Excellent for a wedding reception or a bonding/training period, also for a large or small conference.

We're have been looking forward to this stay for over 18 month due to Covid. The reception team and bookings were fantastic and so helpful. On arrival we were greeted with warm and made to feel really welcome . The hotel is impressive and beautiful. We decided to have a drink in the lounge which is just an amazing room and the people behind the bar were attentive and helpful. Dinner was a bit of a different story. We were shown to our seat and told someone would be with us in a couple of minutes with water and to take our order. We waited 35 minutes to be approached and asked if we needed anything. Our order would have been helpful. When our water arrived it came in a filthy black water scaled jug and when said to the waitress rolled her eyes at us . We waited an hour between courses. The food itself was fantastic and we had nowhere to be. I full understand that England were playing football during this service so everyone was checking the score so this is probably the delay . In fact most tables were watching it by the end of the evening when waiting for food and service. But when you arrive at 7:30 and finally finish two courses at 10pm it's a longtime especially when of us is pregnant! When staff walked pasted in the evening they check in on only certain tables and other were ignored. The bedroom was a good size and modern looking . We were treated on arrival to our room with rose petals, swan towels and a card which was lovely so thank you for that. Could have done will a little more cleaning lots of cobwebs and the bathroom did have a fair bit of mould around the bath and all along the shower curtain. When it came to breakfast there we were seated quickly and told our order would be taken. Thinking the night before was just a one off as the football was on. A couple of tables arrived after us and there order was taken and again we were looked at but completely ignored. It wasn't for another 20 minutes until someone paid attention to us trying to order. A gent called Will took our order and apologised profoundly for the delay and made sure we had food quickly. This trip was a honeymoon and birthday trip combined. Will we be back and give it another go ? yes we probably will because it's a beautiful place and the setting fantastic. We were alway last bought up to try something more than once so we will but just wait a little while.

Myself and my husband enjoyed a wonderful 3 night break booked through secret escapes at this hotel. Upon arrival we were checked in efficiently and reminded of our breakfast and dinner reservation times we had previously booked. We were given directions to our room , we'd chosen a Larger room which had a very comfortable bed, roomy bathroom with shower over bath and ample wardrobe drawer space. Our meals in the restaurant were lovely, the menu varied with plenty of choice for our 3 night stay. We enjoyed sea bass, steak, chicken, lamb rump , fish and chips as mains over the weekend and delicious deserts of summer pudding, sticky toffee trifle triffle, chocolate olive oil pot, and found a delicious Pinot Grigio wine we enjoyed a bottle of each evening. Service was friendly and efficient and covid secure. We were slightly disappointed cocktails were not available as they were rewriting their menu. Breakfasts were a busier affair- we are in the lounge area each morning but tea/ coffee was refilled well, the cereal, toast brought and full English breakfasts available. Service was slightly slower but they were very busy and we weren't in any hurry. We enjoyed a walk around the conservation area and marvelled at the ring of trees, we spent a good 1.5hrs exploring before enjoying drinks and a sandwich and drink on the patio playing scrabble. We also used the swim pool- prebooked a session before we arrived, the pool was a superb size- biggest pool we've had in a hotel for a while, we were in pool with 6 other adults and one toddler, we used the steam room and jacuzzi also. We were disappointed the spa was not reopen and missed out on enjoying a massage- feel this should be stated by secret escapes and the hotel website. We would definitely recommend this hotel and plan to return again- hopefully with sunnier weather- although it didn't stop us having a 4hour walk in The New forest easily reached from hotel. Thank you to all the staff at the hotel.

We were very apprehensive before arrival following a slating review! We turned into the driveway to be blown away by the beautiful rhododendrons, in flower, and drove our way along the winding road. Plenty of parking outside with stunning grounds all round. Great check in with Bob, pleasant, helpful and knowledgeable. We were in the new wing so had lift access to our rooms. No lift in the old part but they will take your bags for you Beautiful room, clean and well equipped. We had lunch, small but good menu, and far too much food. Great service. I am coeliac and they took great care with my food. We pre-booked a swim. Swimming pool lovely. Water warm and clean. Dinner in the restaurant was great. Excellent service all round but especially from the restaurant manager, Jodie. Staff helpful at all times and gas great ideas of what was around to do. We went for a walk in the beautiful grounds. Regrettably we only had a 2 night stay, but in the infamous words of a certain actor "I'll be back" Good social distancing andcadherencebyo covid 19 requirements. Thank you for a lovely couple of days.

Staff were friendly and very helpful but lacked experience. Hotel decoration looked tired, rooms were quite basic. Food was hit and miss. Overall felt 2 stars but staff was very polite and working hard so left 3!

Absolutely disgusted to be told upon arrival that we could not be accommodated for dinner that evening, room service only, they knew full well that we were not travelling alone so would not want to eat alone!!!! They e mailed me the evening before to suggest we book breakfast but not a word about no dinner. just plain sharp practice and unprofessional they should be ashamed of themselves spoiling our weekend.

We stayed here a few years back on a park and cruise stay and had a lovely room overlooking the beautiful grounds, so we decided to book it again, we were greeted by lovely reception staff who were very welcoming and helpful, however when we got to our room we were disappointed it was small, basic no view and it had an interconnected door which was far from ideal when you can hear next door's conversation word for word, the bathroom wasn't very clean with mould around the bath and a dirty shower curtain, I went to reception to say our neighbours were too noisy and the lovely manager in reception moved us straight away to the next room down with no interconnected door and bathroom cleaner not sure why they didn't put us in this room to start if it was available, staff were fantastic and breakfast was lovely but doubt we will stay again as the room was a big let down

Whilst I can understand some of the negative comments that people have made however any potential issues will be more than overcome by the positive energy of the staff. Antonio was particularly attentive and a credit to the team. The gardens were exceptional and we really enjoyed sitting on the sunny terrace with such a beautiful view. The food was excellent and overall the stay was great value for money.

The very best attention from very hardworking staff that you possibly could imagine. We stayed here for four nights and under extremely difficult circumstances due to the Coronavirus issues, the hotel staff made us most welcome and the service was nothing short of excellent. The General Manager (Mark) is quite rightly proud of the service his staff give and they are all to be congratulated. I strongly recommend this hotel.

Booked through Secret Escapes and got amazing value for money. We had to change our travel dates a couple of times and the hotel reception staff were very efficient. The hotel and leisure complex is great and the staff were very attentive.

Excellent 3-star hotel set in lovely grounds and easily accessible to New Forest & Southampton. Lovely terrace overlooking gardens to enjoy a drink. Plenty of free parking. Staff very welcoming & efficient; room well equipped and comfortable although with no air conditioning and restricted window opening, somewhat hot. Could have used a new shower curtain but nice big bath with shower over and plenty of hot water. Service in bar and restaurant attentive with excellent breakfast. Evening menu basically grills and the same each night which was a bit disappointing - food quality O.K. Value for money was pretty good. Very nice looking indoor pool & health club ( no charge for resident's access) although we did not use it due to short trip.

The rooms are very tiny and not really clean. Some renovations are required. I know they reduced the items in the room but some items are very necessary during a stay. They told me they did not have cappuccino for breakfast but only black coffee and tea but I have seen the waitress making a capuccino at the bar. I would have paid extra if that type of coffee was not included in our option but the option was not given. Not a great experience.

Beautiful hotel gardens and terrace we are first class, however could not rate the service highly. Some of the staff were short/rude and abrupt in the manner of service. We suspect many were new so perhaps were finding their way around the venue and settling into their roles. The evening menu was limited and quite poor quality which was such a shame. I'm sure this venue will improve in time but we are not in a hurry to revisit unfortunately

We last visited Chilworth Manor for my 65th Birthday almost 3 years ago. It is a really lovely hotel and the grounds are very attractive and peaceful to wander around. The dining room was in the traditional style last time but has now been extended and modernised. The staff were all very helpful and friendly and the food was really excellant. We had a meal on the first night as part of our deal but as it seems to be everywhere now since Covid, food and drinks were expensive. When we arrived we asked if we could have lunch [just a sandwich] as it did say lunch was available on the welcome letter. We were told that the kitchen was not open but to be fair, we hadn't booked and they did have two 'Wakes' going on and a couple of prebooked cream/high teas too. Possibly like many places at the moment they are short staffed. We walked down to the 'Chilworth Arms' pub, about 10 minutes away and got lunch, equally pricey, spending almost £50 for 4 of us on food and drink. The hotel missed out on this revenue as it was only basic food. On the second day I booked online before arrival, all four of us into the swimming pool at the spa. That was really lovely as there was a Jacuzzi, Sauna and Steam Room too. There were only 6 people in the large pool so no worries about Social Distancing. Our only other critism is that they have the most confusing billing system ever especially regarding the allowances for the meal on the first night. We were with our friends and it was very difficult for us all to understand how they worked out the discounts on the bills.

What an amazing weekend . This hotel is one of the nicest I've ever stayed in. The grounds are beautifully kept, the staff were fantastic , from the gentleman on reception (England Fan ) through to the lovely ladies who look after the rooms. A special mention to Adam King and his team in the restaurant who couldn't have been more helpful .The food we had was really lovely . I didn't feel at all unsafe plenty of space for everyone to social distance, lots of hand sanitizer and masks if needed. My friend and I wish we could have stayed longer but sadly had to come back to work ! We will be returning as soon as we can ! Lots to see and do around the area, a short drive into Southampton, lovely shopping centre.

The location of the hotel was perfect as me and my boyfriend were going to Beaulieu the following day which is only a 20 minute drive from the hotel. The rooms were so clean and the gardens are beautiful. All the staff were so helpful and lovely and the food was so tasty. Would highly recommend this hotel to anyone.

This is a great location out of the City but close by.The driveway up to the hotel is one of the best in the UK this time of year,with acres of garden to the rear and an interesting Conservation Area. The staff worked exceptionally hard to ensure an enjoyable stay.

Recently my husband and I spent a very relaxing four nights at this excellent hotel. We had breakfast on all four days and evening dinner on two nights. We cannot praise the restaurant staff enough, a fantastical team that all pull together well, you should be very proud of them. We were also lucky enough to book a swim on 2 occassions, another clean and enjoyable facility. The hotel is in a perfect position for visiting the new forest whilst offering a tranquil base. Covid regulations were meticulously followed.

After the depravations of lockdown, we thought we'd treat ourselves to a quiet, long weekend break to celebrate our 40th wedding anniversary - although not without a little trepidation due to the current, ongoing situation with the pandemic. But we needn't have worried - Chilworth Manor Hotel was perfect. Set in beautiful grounds (we recommend a pre breakfast stroll) this was the perfect getaway. Don't be put off by the Science Park location, once through the gate you could be a hundred miles from anywhere! The staff were all lovely and welcoming and the room was very comfortable with all the usual little extras. Obvious COVID measures were in place with hand gel stations and masks worn in all public areas around the hotel, which was reassuring. We were asked to book our tables for breakfast and dinner in advance of our arrival to avoid disappointment. Breakfast was served rather than buffet (again probably due to COVID) but there were a good range of options, served promptly and delicious. Dinner was lovely, three courses, again a good range of options and everything we tried was beautifully presented and fantastic quality. We finished our evenings with a drink on the sun soaked terrace, absolutely perfect. We had a wonderful, relaxing stay and would highly recommend this beautiful hotel. We booked with Secret Escapes, which included the three course dinner each night and breakfast with the cost of the room. Excellent value for money.

This weekend has been perfect for me for both business and personal reasons. My first weekend back running a training course face-to-face within one of the most busiest weeks for the hotel, could not have been better. Special recognition to the Event's Team, and to their attention to detail in looking after us the entire weekend. To the bar staff, waiters and waitresses for their courteous, professional and helpful service not only to me but to my students. To the kitchen staff for mine, my guests and the visiting students for the delicious food and service here. Chilworth Manor staff, from those behind the scenes to those on reception being the face of this hotel, do an absolutely Stirling job and always go the extra mile! Some names I would like to thank personally - Event's Team: Hannah, Jo, Adam, Will and Josh; Lounge/Bar/Restaurant: Ryan, Diana, Christina, Jody; Reception: Adam and Bob; Housekeeping: Sarah and Christina, and to the amazing chefs in the kitchens. I shall continue to book this hotel ongoing.

Such a pretty hotel driving up to it but seriously let down once we stepped foot inside. I understand that the hospitality industry is struggling with staff since lockdown and so training is probably tricky too. But basic standards that shouldn't require training are just not met. Small adjustments could make all the difference. It seemed rare to find a member of staff that was polite. The bar staff excelled at rudeness in particularly. The cleaning standards in the room were so poor. If you have already booked this hotel, take some anti bac wipes with you! The breakfast service is so so so slow. Lots of staff wandering around doing nothing. Be prepared to sit and wait....and wait....and wait before a member of staff even looks your way, even if the restaurant is pretty empty. Then expect to receive the wrong order of food, despite the great length of writing everything down on their pad. Such a sad experience for a beautiful looking hotel. Sadly, we will never return as much cheaper and better quality hotels around with staff that have even basic friendly manors

I have stayed at numerous hotels in the Best Western group across the world and have never received such appalling service. Prior to arrival I had informed the hotel that I would not be there before 21:00 and had been asked to pre-book our breakfast time, which I did 3 days in advance for 09:00. Upon arrival at around 22:00 I was advised that breakfast had been changed to 10:00 although after complaining that this was inappropriate because I needed to leave by 10:00 at the latest because I had a six hour drive home and such a delay would set me back a further hour, it was changed to 8:45. When checking in the receptionist asked if I would be using the bar, I asked when it closed and was told it was open 24 hours. This was incorrect, upon leaving my bags in the room and returning to the bar 10 minutes later I was told by the barman that last orders had been called and the bar was closed. A further complaint ensued and I was allowed one drink. Going back to the room I discovered that there was no television remote control, after a call to reception one was provided but on trying to even turn on the television it would not work. Yet another call to reception and another remote control was provided which did actually work. Whilst I appreciate the problems caused by Covid, when taken together the service fell well below the normal standards of the Best Western Group and I will not be using this hotel again. Even 3 stars is generous.

Wouldn't normally feel inclined go ahead and write a review for a hotel but a) I've never experienced such appalling service from start to finish b) I feel others should be warned before booking with their hard earned money. Initial check in was fine-receptionist who we later discovered is named Bob gave us a room card (one- even though there was two of us?). We were offered no assistance with suitcases to an upstairs room where there is no lift so carried suitcases up flights of stairs and found our own room with difficultly as some corridors were closed off due to covid restrictions. Arrival in room 9 was disgusting- my partner had paid for a superior executive room as a treat after having a very stressful personal event recently, but on entry to room we were greeted by a foul smell, a view of the bins from the window and two flies in the room. The bed was tiny and uncomfortable and walls/ceiling paper thin. As they were fully booked we were unable to change or upgrade. On a side note, we bumped into a couple who said that they were also unhappy with their room, and when given a new key card to a different room there was already a couple in it- how is a mistake like this even made?! Food and drink out of stock on the dinner menu, food was average and the prosecco given as an apology was flat. At this point I was really unhappy with the lack of service and went to reception to speak to Bob who advised me he ‘wasn't allowed to leave his desk' and if I wanted to speak to a manager I would have to go and find them myself. I was later informed by the general manager this was untrue and they all have walkie talkies to communicate throughout the hotel. This resulted in quite a heated debate to which he decided to get up and leave the desk, not once apologising- in fact I asked, do you feel you should apologise? His response being ‘would you like me to?' - a shambles. I later on phoned down for a glass of water to be brought up to the room- no problem. I phoned again for another but staff had changed and he laughed down the phone we hung up on me- excellent when you've just paid £200 + for a night. I can only thank the management for their understanding and how reasonable they have been- three members in particular being Will ,Dianna and the GM we spoke to on departure. Complete let down other then these three staff members. Laura

Lovely stay at this hotel for our trip to Peppa Pig World. The room was very spacious and comfortable and food was very tasty. Friendly and helpful staff helped to make the stay even more enjoyable. Would recommend to others and would come back to stay again

Stayed in this hotel for 2 nights very friendly and polite staff Food lovely and tasted delicious Very covid safe My room was very clean and comfortable bed was lush best night's sleep I have had in ages Breakfast was nice too Have stayed in this hotel a couple of times now and will be staying in again

We had a one night stay for our Anniversary, staff were very friendly and the covid one way system was marked very clearly. The room was lovely and clean, we had dinner and breakfast at the hotel and enjoyed both. The hotel and gardens are beautiful

We have enjoyed stays at Chilworth Manor several times in the past and so it was our first choice of venue after lockdown was eased. The welcome we received was delightful and we were as impressed as ever with the friendliness and excellent service that the staff provided. We were really reassured by all the coronavirus precautionary measures that were in place and felt totally at ease because of them. During lockdown the lovely old hotel had had a facelift and, although we are traditionalists, we loved the freshness that the new white and blue decor gave the interior of the building. Outside the manicured lawns and spectacular rhododendron trees in full bloom provided a beautiful setting.

Hard to fault the service offered by a Best Western hotel. Always my first choice when travelling in the UK on business and for weekends away on pleasure. Friendly welcoming staff always wanting to make you feel welcome and important.

Slightly dissatisfied,firstly the coffee was served with milk instead of cream and was very very strong.The sandwiches were very average and lacked seasoning.The scones were rock hard,they came without butter and normal cream instead of clotted.The pastries were slightly on he stale side and the syllabub had a small slice of lemon on the top but was not citrus it was apricot.I don't think we will be having another afternoon tea here.

Stayed at the Chilworth Manor Hotel - my preferred place to stay when on business in the Southampton area. Great staff on Reception; room very clean and redeocrated in the past couple of years. Kitchen closed so breakfast was a "goody bag" - not worthy of the Chilworth Manor; they could do better than their current offering if they got their chef's to work on it.

I made a reservation with this hotel which was confirmed and payment taken. I then received a phone call asking if the stay was for business or leisure to which I replied it was for business but my family had to attend with me. The hotel reservation team explained that as long as I could show prof of work then they could accept my reservation. Two days before my stay I had a phone call from the hotel explaining they had to cancel my reservation as they could not accept my family staying. I accepted this and assumed they would refund my payment within the standard 5-7 days. A day before the reservation date I received an email from the hotel stating I need to cancel the booking to negate charges. I replied stating that I had received a phone call from the hotel two days prior stating that they had to cancel the reservation but nevertheless I cancelled via there customer services to guarantee I did not get charged. When checking my bank statements I found the hotel had not only charged me once for my booking but THREE times to the cost of over £390. After extensive phone conversations with there customer service department and the hotel direct I was given no reason for the two additional charges and received no apology for not only cancellation two days before my stay and no apology for the two additional charges I had been made. 1 booking made 3 charges taken No explanation or apology from hotel I would strongly suggest you check your bank statements if you plan on staying at this hotel. It might get expensive

Impressive from the outside but my room was basic, bathroom was dirty & long black hair on my bed. I was shocked to have a £27 bottle of wine on my bill when I asked for the cheapest wine & no wine list!

Despite sending information regarding stay during COVID twice via email, the receptionist really couldn't be too bothered to find it and insisted that I got the information out of the car to prove why I could stay. The room was ok, but the bathroom was smelly. You could also hear the people in ajoining rooms when they went to the bathroom. The final straw was the fire alarm going off at 7:15am, but no one was around to explain what was going on, no explanation was given when I left.

Another fabulous stay at this hotel this year and again great service and food, the vegan options are a fantastic bonus. The staff are brilliant, rooms very clean we couldn't fault a thing especially in these difficult times. Well done to all we loved it.

I booked a package for my work which included a meeting room, lunch, evening meal and overnight stay... The staff were fantastic especially in the current circumstances, they went over and above for all of the guests. The food was amazing - we were told the menu may be limited, however it wasn't, and was amazing as were all the staff and the facilities A big thank you to Jo who handled my booking - making sure that all our companies needs were met... we will definitely be back in 2021

I booked this hotel to take advantage of the beautiful grounds and pretty/cosy setting within the hotel. The grounds were certainly wonderful and we went on a wonderful walk and saw some wildlife. The Manor has had a renovation recently so the breakfast room and reception room are very nice. We enjoyed a cup of tea by the fireplace after our walk. However the room was disappointing. In the photos all the rooms look welcoming and clean but this was not our experience. The room we were in needs general maintenance and more attention to cleaning, specifically the bathroom. I get the impression that the hotel is a happy place to work as all the staff were friendly and accommodating. Staff were happy to bring vegan milk to our room so I could enjoy tea in the morning. I emailed ahead and was told by reception that the breakfast had 'plenty of vegan options'. It became apparent this was not the case but the chef made me feel very welcome and did his best to cater for me despite not being made aware of my dietary requirements. We also enjoyed time in the pool and jacuzzi which was nice and felt covid secure as there was only 1 other couple.

I booked an overnight stay for myself and my parter for his birthday. Our room was spotless , staff were friendly and the gardens are beautiful! ... We enjoyed drinks in the sunshine and a lovely walk. The view from our room could of been a little better but that's about it. We stayed at the hotel August 1st 2020. Overall we both had a lovely stay here and would definitely come again!

We had a wonderful stay at Chilworth Manor, what a stunning place, from the grand Manor House to the extensive gardens. Having been many times in the past it was lovely to catch up with the beautiful refurbishment work that's been carried out in the bar and restaurant. All I can say is WOW! I was blown away by the upgrade, what an amazing job they have done. What really makes the place special is the delightful staff. The wonderful young lady Vivienne on reception brighten our mornings with her radiant smile. We had no troubles getting the breakfast times we wanted each day and Adam King played the perfect host, we felt incredibly well taken care off. Our room in the Manor House was very grand itself! Perfect views over the rear gardens, lovely large bathroom with massive shower and separate bath. Definitely worth booking direct and requesting room 1! You won't regret it. Already looking forward to our next stay! Thank you for a great and safe time away in these ever changing times.

We stayed here for 2 nights on the weekend of halloween and found the food was amazing both nights .The staff were also extremely friendly and helpful in every way .Within an easy drive of the New Forest is perfect for accessing all the tourist areas .We felt totally covid secure and the ease of check in was helpful to put you at ease straight from when you arrive .If any improvement could be made it would be to help the very busy bar staff who seem to work tirelessly and appear sometimes to be overloaded.

Booked this hotel as was close to Peppa Pig World, comfortable clean hotel . Even basic rooms have good facilities. Large screen tv , internet tea and coffee . Good nights sleep in a very comfortable bed

Stayed 2 nights with kids aged 11 and 17, first morning average second morning worse. There was (very slow) table service due to Covid but what we weren't told is that you needed to order everything in one go that you might want as once the food was bought to the table the staff never come back to see if everything was ok, if we wanted something else, to offer us another tea/coffee etc - it wasnt ok. Cold, poor quality, no bread/toast (cos none delivered) and looked like it had been dropped on the plate from a height. We were the latest sitting at 10 (for social distancing) with at least 30 other people but looked like leftovers had been served up to us. Staff not particularly attentive - gave up trying to catch their eye to ask for a piece of fruit. Piles of dirty plates on view in the dining room. Overall not good, wont be going back. Only ate it cos we had already paid for it and by 10.30 we were starving

A wonderful hotel with top notch service, lovely site and easy access to New forest and many other places. Room at little small for upgraded room. Besides this was faultless. nothing to much trouble for the great staff

Really nice hotel. Staff were friendly. Bathroom a bit dated. Main thing that let it down is the follow up service. I left an item in the hotel room. Called the evening of check out to inform them and was told I would receive a call the next day after housekeeping had checked the room. No call received so I called them again the evening of the promised call. I was told nothing was left behind. I told them that it definitely was (myself and my husband both thought each other had unplugged the phone charger but neither had so we know it was left). Was told I would receive a call the following day but again nothing. Pity the follow up service wasn't great!

I booked the Chilworth not knowing what I'd find. But from the start I turned into a lovely tree lined drive where at dusk I suddenly come up to the lamp lit gates, with well maintained gate houses and I felt I had arrived somewhere special. The Manor suddenly appears from behind the trees and it's welcoming. The covid regulations were in place and well adhered to. The staff from the reception to the restaurant, room service and club were faultless. They could not do enough for me. Each room was beautifully decorated and had views of the trees surrounding the building. My room again was very well maintained clean and very cosy. I had a wonderful double aspect view. The staff did not come into the room during the stay but anything you needed was brought to the room or could acquired at reception. I ordered room service and had the Salmon on new potatoes with a lemon butter, it was fantastic! The terrace out the back has a nice view of the sunset over the trees and I'm sure is fabulous during summer months The main centre of the building has a lovely fire that is lit all day and great to sit around and have tea or a glass of wine. The gardens are a wonder. I did not see all of it as I intend to return and wanted to leave some more for exploring then. But what I did see was simply wonderful. The colors of the red Japanese maples stood out against the tall conifers. There is the most spectacular circle of conifers and a real surprise find. I went for a swim again the covid rules were adhered to all the time. The pool was clean and a relaxing space. The breakfasts were cooked lovely and a great choice It is a lovely place for solo trip for also families of which I saw many and well placed for a function. It was a location that made it very accessible for all of South Hampton and the New Forest, Some places which are worth a visit are The Queen Victoria country park, Netley Abbey , Beaulieu and the Lepe country and water side park. I want to thank the staff for such a wonderful trip. I had much needed rest.

Chilworth Manor is an intriguing grand house in many acres of what once must have been superb landscaped grounds and formal gardens. Restoring house and grounds to their original splendor would obviously be hugely expensive. There is an excellent modern spa and swimming pool complex. Room 1 is split level and has a modern bathroom with generous sized bath and separate "state of the art" walk in shower. The staircase to the upper level bedroom is narrow and could be difficult for older people.

Hotel exceeded my expectations, clean, helpful staff and good food . Just sorry we didn't have more time there to take advantage of the pool and amazing grounds. Would definitely recommend. I took my 4 year old granddaughter who was convinced we were in a castle!

The hotel is excellent. Our room was clean and comfortable. We got a good deal through secret escapes which included dinner, bed and breakfast. All food was of good quality and there was a good range to choose from. Covid measures in place and clearly thought through.

We had a lovely spacious and clean room overlooking the gorgeous grounds, it was very clean and comfortable, the bathroom was on the small side but fully functional. Food was just ok, perfectly adequate and the staff were very nice. It was also very quiet which maybe because of the current situation! Would definitely stay again if we were visiting Paultons. Well worth a visit for dinner to the Chilworth Arms just up the road!

Really disappointed as the hotel on paper looks great we had a standard room which we checked into. After entering the room the cleaning standards where questionable: Bad smell , Dusty , Stains on floor , mould in bathroom etc... we asked to move rooms which they Arranged the change but the second room was worse than the first room with additional mould , hairs in sinks , stained toilet and a poor bed which left us with a un-comfortable sleep. We now have decided to check out early and move to a travelodge near by where basic standards are followed. For a hotel this size it's can't get the basics right of other hotels in the area. As reading the past reviews they all say upgrade , upgrade but they can't follow the basic principal of hotel chains. I would not recommend this hotel or the service given at main reception or the duty manger. @bestwestern

Myself and my partner were in desperate need of a short break - x 2 cancelled holidays due to COVID. We decided to stay at Chilworth Manor hotel as it was priced just about right and was affordable (inflation all over the place with other hotel venues due to current situation). We had a fantastic stay (wend of 3/10/20). We had a lovely room, well equipped and very comfortable. Hotel was COVID friendly. Bar, restaurant and front desk staff were all very helpful and went out of their way to ensure we (and everyone else) had a great stay. We would highly recommend and would definitely go back without any hesitation. Remember to book breakfast and dinner slots though, I'm not sure what happens if you don't do that. Thanks Childworth Manor for a fab couple of nights - see you again soon :-)

We stayed for one night after a postponed trip due to Lockdown in March. All information was sent prior to arrival in an email. Dinner and breakfast we were able to book in advance which was very helpful and easy to follow links via the email sent. Nice room and hotel decor, friendly staff and lovely food. Thank you for an enjoyable stay

We came here for our anniversary, as had our wedding reception at the hotel 24 years ago. We were happy with all the measures that had been put in place to make us feel safe. Check in was swift as had the opportunity to check in online in advance. The room was very clean and well appointed. Breakfast and dinner times need to booked in advance which is fine by us. Our compliments to the chef as dinner was excellent and can particularly recommend the lamb shank. Our thanks for a lovely stay.

CPHT Hampshire Hypnotherapy and Psychotherapy Training have returned since Lockdown to use the Hotel's conference facilities and guest bedrooms again, as we have done for the past 18 months on a bi-weekly or monthly basis. All is so beautifully clean and well presented in both The Coach House Suite and my bedroom, so thank you Housekeeping, Room Service for all my meals, Chef's gravy on my Sunday roast (just like my mother used to make) and all the event's team. Adam, Will and Josh especially go the extra mile to ensure our events are seamless. Bar staff deserve recognition and during such a busy weekend they are so courteous and obliging - special thanks to Ryan, Kevin and Jody. And of course last but by no means least the wonderful front of house: Viv, Adam and Bob especially; huge appreciation to them for being so professional, courteous, patient and helpful – nothing is too much trouble. If you want to run an event here contact Hannah and Jo in the Sales Team and they will give you superb service. Whether you want a meal, an overnight stay, a special weekend or an event, I would recommend this hotel every time!

Been to Chilworth Manor on several occasions without a hitch and can say that the refurb was a big hit. I'm aware that these are difficult times for all including myself so have to make allowances and abide by the new laws and regulations set out for our safety. I Noticed reading the review left by the undoubtedly law flouting, woman hating (male) customer that unfortunately this doesn't seem to apply to all.. The receptionist, a lovely lady couldn't be more helpful. Nice to have a friendly face to welcome you to lovely hotel which is clearly trying to manage through these difficult times..

For £80 I got a pretty basic room and had to wait 2 hours for someone to come and put bulbs into two out of three of the lamps (the bulbs were actually missing) water pressure in the shower was very poor at 7am. Do not make the mistake of signing up for breakfast or dinner here you will be made to adhere to a militray code of timings it is just not worth it - save your money and go at your own leasure to where you please like a civilised person in a civilised world. I won't be coming back here. I gave it three and not 1 or 2 stars because the staff were friendly enough when not ordering their guests / inmates to wear masks.

This was our first visit to Best Western Chilworth Manor and in these Covid times I really think that the hotel are doing their very best to keep everyone safe & well looked after, One way systems in place as soon as you arrive along with hand sanitiser. Staff at reception are bit arrogant I Would firstly say that the hotel is 1st Class, however reception staff (old lady) is so rude and arrogant. Upon our entry at reception, we were waiting to be checked in, standing in a Que, this woman started shouting and bullying in front of other guest, that she will not book us in, as I had no face mask I understand the risk and I understand the face mask is very important, I had one with me in a pocket and was just about putting it up, but shouting and bullying and insult in front of other guest was so humiliating. Its probably unconscious racism, specially if someone is spending money at hotel they should be well looked after and welcomed. I absolutely agree Covid rules, but showing no behaviour is disrespectful and not considerate and no politeness in voice In hospitality sector it is shame for Hotel group, it is defiantly training issue. Consumer rights are yet not explained to employees in tourism sector. It is obligatory for Hotel and deserve full refund with an apology from that old lady I would also request you to send me a CCTV coverage, so I can pursue the matter further to the Hotel Omdsusman / consumersreports.org

We booked to stay here with family as a farewell to my son as he was joining the Army the following day. we had to be at his barracks for 1230. when we checked in we were told breakfast was going to be at 11am, and there was nothing they could do about it. it wasn't ideal,but we figured we would make it work. After the most uncomfortable nights sleep on rock hard beds we got up and decided we would buy drinks while we were waiting for out 11am breakfast slot. unfortunately the hotel were not serving/selling drinks till 11am, so we had to sit and wait for breakfast to be able to have a drink. we were finally seated for breakfast, 40 minuits later 11:45 breakfast still hadn't arrived, we at this point had to leave the breakfast room and check out as we had a time restraint. as we were leaving, the reception area was full of guests complaining about the breakfasts, rude staff, cleanliness and uncomfortable beds. the bar didn't open till 12pm, just as we were leaving, so no guest in the hotel was able to get a drink, tea or coffee through the entire morning. The really sad thing for us is that we aranged to stay here as a farewell before sending my son off, but we ended up leaving at 12pm and sent him off in rush with no breakfast and nothing to drink. we will never get our last day with our son back, and they spoilt that that.

We stayed at the hotel for our anniversary and had a lovely three days. It is an impressive building, it's very quiet at night, has beautiful grounds, the bed was exceptionally comfy and although the spa was shut because of Covid, We managed a swim each evening. The staff were all very attentive without being overbearing and the Covid cleaning and guidelines are all adhered to well. It is in a good location for both the New Forest and Southampton.

We stayed at the hotel for our anniversary and had a lovely three days. It is an impressive building, it's very quiet at night, has beautiful grounds, the bed was exceptionally comfy and although the spa was shut because of Covid, We managed a swim each evening. The staff were all very attentive without being overbearing and the Covid cleaning and guidelines are all adhered to well. It is in a good location for both the New Forest and Southampton.

This was our first time away from home since the pandemic and we were feeling very apprehensive, especially as some of the recent reviews had been critical about the Covid measures at the Hotel and substandard service. Why did we worry? The Hotel was fastidious about safety. Everywhere you walked inside was covered by sanitising facilities, with one way systems in operation. Reception was tidy and functional, manned by smiley staff. Our room was spacious and very comfortable and we immediately felt reassured. It was spotless and the bathroom was small but gleaming. We had two evening meals in the restaurant and they were of very good quality and delicious. The wine we had was also very much to our taste. We had no trouble with breakfast as some people seem to have had. We booked for 9 a.m. each morning, arrived promptly and were immediately shown to a table. Tables were well spaced apart. We felt secure. There is a glorious terrace to the rear of the Hotel and we sat out each afternoon and either had a glass of wine or a pot of tea. The gardens are huge and lead into a conservation area, which is densely wooded. We had an exploratory expedition into the woods and it was lucky we had our mobile with us, as we got lost and used it to navigate our way back to the hotel. We saw slow worms which was thrilling. There is plenty of parking at the Hotel, although some parts of the car parks are a little dark. We had to use a torch. All in all, we thoroughly enjoyed our visit to Chilworth Manor Hotel and would definitely recommend it to friends. We would go back, for sure. Some people criticised the decor of the Hotel in their reviews. As far as we were concerned, the Bar area was beautiful with an impressive gallery all round. The dining room was simple and had white tiling at the far end that was gleamingly clean. We actually thought it was very attractive. We thought the Hotel and its staff were coping admirably at this most difficult time and congratulate all concerned. The only real worry was that some of the guests seemed to think that Covid precautions were not for them and obviously did not understand what social distancing means; and also had difficulty in counting up to six. Thank you to Chilworth Manor - we had a lovely break.

We had two family members staying at Chilworth Manor for 3 nights to celebrate their 40th Wedding Anniversary and we stayed overnight to have a meal in the restaurant on the day of their Anniversary. We arrived early and the receptionist was very pleasant and suggested we wait on the terrace or in the gardens and order a tea/coffee if we wished whilst we waited to book in. We had booked an executive room which was very nice with everything we needed provided and was very clean with fresh bed linen and towels. Dinner was very tasty and there was plenty of it and the staff were very attentive. We also enjoyed breakfast despite the restrictions imposed by Covid 19. The hotel was well organized as regards the pandemic restrictions and most people observed the rules of wearing masks whilst moving around the hotel. We enjoyed our stay and would certainly like to return to this hotel in the future.

Absolutely lovely place to relax and chill out. With excellent facilities of a pool and a gym on site walking distance from the main house. Unfortunately the Spa not open due to covid and you have a booking system for gym and pool for safety measures. Beautifully arranged gardens with access to the conservation area where you can walk in woods. Staff were all really helpful and polite. Our bed was the most comfortable bed I have stayed in with sprung mattress and topper. Very happy with service and quality of breakfast will newly refurbished definitely return to this hotel.

We had a very nice 2 night stay at Chilworth Manor. Service was very welcoming all around with staff always happy to help and saying hello. The room was clean and tidy with some public areas obviously having been recently refurbished. Health of guests and staff taken seriously with clear signage and measures in place. Food was good, especially the deserts and cakes at afternoon tea - delicious. The grounds are stunning and location perfect. We would happily return again (this was actually our second time). Only minor point - the dining room walls could possibly do with a lick of paint where the tables are against the wall as they were looking a little tired. Thanks you for the perfect 2 night staycation.

Have to say frustrated is an understatement, annoyed at being offered 7am or 11am for breakfast bookings only! Yet with all of the beautiful places we visited today all offered food and seating outdoors in what must be a glorious weekend for weather yet they lack common sense in this apparent hotel. I came here for a break, i was not expecting to get up early like it was work!

Hotel is average, may be due to current covid 19, service was not good as it expected. Breakfast again not much choice for vegetarain, Also bed was not very good, I did ask to change the room they were not able to change it, instead they offer quilt to but it on top of the mattress.

We stayed at the best western Chilworth manor hotel during a couple days visit to the new forest and Peppa pig world. On arrival, staff on reception were very welcoming,polite and cheery. We had requested an extra bed upon booking for my 2 year old son. When we got to the room they had set up an extra bed which happened to be an air bed- seems fine. After a long day travelling and arriving back from Peppa pig world, we decided to stay put and eat at the restaurant / bar within the hotel. Service was a little slow and after ordering our child's meal we were told that it came with ice cream aswell - great!My husband then went to order more drinks and the barman decided he needed to change the barrel first rather than take his drinks order in a practically empty bar. The waiter then arrived woth our meals out on the terrace but brought no cutlery etc and eveyrhing was very slack.The ice cream however never came out as nobody came to clear the plates etc from the terrace so we ended up leaving it and asking again at the bar for it an hour later..too late to be eaten by my son at that time.. We arrived back to the room and had the worst night as the air bed deflated meaning my toddler would not settle very well having to sleep with one of us on the double bed whilst I tries to sleep on the deflated air bed. The next morning we went down for breakfast and it was not good service. The young man on the front of house for breakfast was not a happy bunny on the Tuesday morning..we were not asked how we wanted our eggs with our breakfast and we had to ask for our hot drinks after we'd eaten our breakfast. This morning however(Wednesday)the staff seemed to have it together.(misog boy not being on the front of house may have had something to do with it) As we left the hotel Tuesday morning after our horrendous night, we asked if they could sort the extra bed situation and replace it with a z bed which they said they would do whilst we were out. We arrived back to the hotel at gone 5pm that evening to find that nothing had been done. A quick visit to reception and she said she will send someone up to change it right away.. they arrives.. set up another air bed and left.. still no good as it should have been a z bed which I did ask the housekeeping lady but she did not understand what I meant by z bed. My husband mentioned it to reception once again and they then had it changed to a z bed once we were out for dinner that evening. Problem solved.. but it shouldn't have taken threw trips to reception to sort.. Overall I think the rooms are lovely here and the stay is okay for a couple of nights, it's just the slack customer service that lets it down.

We booked an overnight stay as park of the Paultons Park package. It's about 15 to 20 mins away from the park and on arrival I was delighted to find there was plenty of parking. We were greated by a very helpful young man at reception who checked us in and offered a breakfast time slot and a choice of having either a cooked or continental breakfast. As we thought it would be grab and go style food due to Covid we were pleasantly surprised. We chose cooked breakfasts for us and a continental for our daughter as it gave us options in case she didn't like something. Sadly, the only time slots available were 7; 10 or 11 am. We picked the 7 am as we wanted to get to the park by 10 the following day. We had read previous reviews about people struggling to get a table booking so we had contacted the hotel prior to arrival and booked for an evening meal. (If we had known about the breakfast arrangements we would have booked that at the same time.) During dinner I saw a number of people turn up without reservations but tables were not available due to Covid. However, they were offered the option to sit in the bar area, where spacing was a good and plentiful. So I wouldn't worry too much about not booking beforehand wasn't an issue (this may change at busier times). Overall the food was fine, limited menu but that is to be expected and nice. The two waitresses were fantastic and very helpful. We asked if our daughters food could come out when ready as she was hungry after a day full of Peppa Pig experiences. And to their credit it came out with our starters. They checked on us throughout and nothing was too much trouble. We saw one lady again at breakfast and again she was great. They sanitised their hands very regularly (I made a point of observing) and all wore masks properly. So from a Covid perspective the measures implemented were spot on and being followed. Our room was on the ground floor at the far end. It was absolutely fine, clean and tidy. No complaints there. The grounds looked great and if our daughter wasn't exhausted from a day at the park I liked the option that she could have run around outside to wear herself out. The pool facility is in a separate building and for over 18's due to Covid. We were tired so didn't check it out but it was nice to have a choice to do so if we wanted. Check out was a breeze. Only suggestion I have would be for a larger directional sign at the very last turning into the hotel. Would I return? The answer is yes. Nathan ... expect us back in the Spring.

The good news - it's cheap. The bad news......take what was clearly once a gorgeous building and stick a best western in it. The building has been stripped of any personality whatsoever. Miserable front desk experience only to be made worse when you enter a depressing room. My pillow would only be slightly more uncomfortable if I was lying on a pile of uneven rocks. There is no sound proofing at all, the huge corridors full of rooms meant I might as well not have had a door at all with all the coming and going all night. There are other better places to stay in the area.

M27 was very close & drone from that was constant. Room was basic & tired, part of modern extension at rear of house so no views. Lighting not working in our first room so moved to another nearby. Noise from babies and screaming children although a quiet room was specifically requested. Very disappointing, it was a beautiful old house but couldn't appreciate that in room we had & breakfast room overlooked cars in the car park! Need lighting in overflow carparks too as have to walk some way to hotel entrance as car parks were busy.

Had booked a weekend offer and it was great value for money. We had booked to swim in the nearby pool/club. Pool was well managed and only a limited number of people could swim. Pool area and changing could do with a good clean, very grubby, bit disappointing. Hotel bar was good, nice offering of food, some we had in the bar and so we had as room service. Grounds are lovely for walking as it's a conservation area. The terrace had tables with umbrellas set up and we had a nice afternoon of cheese and wine watching the sun set. Room was clean with all we needed. Did put up a sign for the room to be re made up but that didn't happen. Noticed a few had been missed as still signs on doors. Breakfast wasn't great and they will not win any awards for it. You have to decide what time to eat and what you want. Full English was our choice and it came both days so over cooked, eggs had as nails. They are claiming they can't serve toast due to restrictions. As this would normally be a buffet breakfast it was very limited and a bit megre as it had to be table service. That said we had a great stay, just what we needed, and yes..we would go back..

Don't give this hotel your bank card to swipe on arrival. Charges are £400.00 for extras (as they say). Found this excessive, don't know of any other hotel chain to do this. Reception staff don't mention this on arrival so be aware.

we had a lovely stay here over the Bank Holiday weekend. Staff very friendly and room was lovely. Unfortunately our electricity stopped working but it was dealt with quickly and we were moved to an even nicer room! Fire alarm went off twice in the morning on first and last day. I think the lounge area could do with some music as it is so quiet and not much atmosphere. Very impressed with staff handling any issues we had. Slept well, lovely stay and good location too. Thank you!

We paid extra for a superior room which we understood was the third level up after regular and executive. Arrived to find the room overlooked the rubbish bins. Two windows in room one which opened to a glass screen.

Staying at Chilworth Manor for the first time on 30th August, we were very pleasantly surprised at the standard of facilities in spite of the current pandemic. We arrived in our lovely corner room, however quickly realised that the additional bed for our 4yr-old had not been set up. A quick call to reception resulted in a promise that housekeeping would be there imminently to resolve this, however a very short while later we were called by reception to tell us that they would prefer to move us to a bigger room to give us more space to move around when the camp bed was set up. We were able to leave our things in the original room whilst we went out for dinner and then returned to pick up the key for the freshly set room. The rooms were both very clean with a nice selection of drinks including a luxury instant hot chocolate that my daughter loved. The toiletries were sufficient and of good standard, and reception was very accommodating with a toothbrush set when I realised I had forgotten mine. Breakfast was by pre-arranged time slot booked at check-in and was a good offering, again despite the changes required due to the pandemic. I actually liked that the breakfast was pre-plated and delivered to our table, everything was fresh and the mushrooms in particular were delicious. My husbands only complaint was that he would have liked an extra sausage and bacon rasher (one of each were provided on the plated breakfast). We weren't sure if he could ask for more so didn't, but the servers were very amenable when my daughter decided she would prefer cereal after trying her cooked breakfast. Tea, coffee, juice and cereal were offered before the main breakfast, and top-ups regularly offered throughout. Check-out was very straightforward and there was ample parking space even when we returned from our meal. A nice experience, punctuated by the very kind service provided with the swapping of rooms, etc. Would happily stay again.

When we arrived we were told we should have booked breakfast and only 7am slot left. Not ideal when travelling with two toddlers. We arrived in the room to find no travel cot set up. My 1yr old then handed me a half eaten packet of polo's from under the bed and my 3 yr old showed me hairs in the bath. Breakfast was not as expected. A small cooked breakfast with no toast and no portion control as I had the same as my 1yr old. There were also no high chairs offered. The next day at breakfast 8am our table still had food and stains on it and we had to ask for tea 20mins after arriving as none was offered. I asked for a smaller plate for 1yr old and was then offered a highchair, better late than never. 45mins after we arrived a man came over and asked us to leave as the next sitting was coming at 9am! We said the kids were still eating and were told its not an ask its a must and we need to leave immediately. Disgusting. A lady then came over to see what was happened when we explained she offered to wrap our meal in clingfilm. We told her not to bother as we had all got up and were past it at this point. At check out we weren't even asked if we'd enjoyed our stay, just told were to drop the key. Such a shame as the hotel is stunning, beds comfy but that's it

This was our second visit to Best Western Chilworth Manor and in these Covid times I really think that the hotel are doing their very best to keep everyone safe & well looked after, but of course you can never keep everyone happy! One way systems in place as soon as you arrive along with hand sanitiser. Adam was helpful behind the reception desk. Our room was clean and fresh with a hospitality tray & kettle & usual toiletries. Our 3 course Dinner was really good, as was the chilled Prosecco! Choice of Full English or Continental for Breakfast- along with fruit juice, tea or coffee & cereal. I must just mention another Adam that works in the restaurant - he was so helpful and really goes that extra mile to make sure that he can do all he can for ‘the customer' thank you Adam. All of the staff were polite and ALL wore visors or face masks at all times, although it's a shame that some guests staying at the hotel just didn't bother to wear them at all, which is very disrespectful to the guests that actually do bother to help keep THEM safe!! Also, It would be really nice to see people being a bit more respectful to these people that work in this beautiful Hotel by following the government guidelines, all of the the people that work there are there to make our lives better and I thank them all. Also thank you Jo for your help, it was much appreciated. The grounds at the Hotel are beautiful and we enjoyed the walks very much. Plenty of parking. Looking forward to visiting again in 2021.

Checked into hotel on the Friday, me my brother and my disabled father. Initially all seemed nice, pleasant entrance and outside appearance. My father was booked into a disabled room as he only has the one leg and is wheelchair bound checked beforehand and they confirmed the room would be ideal as had plenty of room around the loo to be able to use. This room was not at all fit for purpose as not able to pull alongside the loo in his wheelchair and transfer to the loo as only one side is accessible and has a disabled rail? Badly needs to be altered as this is highly unsafe. Also net curtain was covered in blood or chocolate? Our twin room was very disappointing also due to bad decor and mould on bathroom ceiling that noone had bothered to scrub off, actually comes off when you rub your finger over it so no excuse.. Spoke to very busy staff who seemed very demoralised with job and the young man in reception tried to switch us with people who were already staying there? Very odd. But after an hour of waiting we were told this was not possible and other disabled room was the same so unsuitable. The reception guy also agreed these disabled rooms are not fit for purpose. Also had issue checking out as door mechanism was broke and could not reenter room. Arrived back home and father left ipad in room which on phone call to hotel had mysteriously disappeared..

We stayed here at the end of a long weekend in the New Forest. I grew up in this area and always thought Chilworth Manor had a reputation for being an upmarket hotel, so I was looking forward to a night here, booked by my husband. I was immediately struck upon entering the hotel that it didn't have the 'wow' factor in any way that a nice hotel in an old, grand building usually has;

Very nice and quiet place.I will come back with pleasure. My 15 months baby enjoy the gardens.We have enough space to play and run.Good food but not too many things to choose from menu. I will come back for sure.

We stayed here for 2 nights as part of a package deal with Paultons Park (Peppa pig world) Check in was seamless and we were clearly instructed re covid guidelines etc Rooms aren't huge but they are clean and serve a purpose! Bed was comfy, bathrooms could do with an update at some point. Breakfast was nice, full English or continental now available. Only small complaint would be no Air con in the rooms.

Just spent four nights at the hotel, rooms fine but very let down in the restaurant, first night we book in for dinner no problem with the limited menu, ordered a pizza which came in a box no if l wanted a delivery Pizza would of ordered take away one wasn't Even given a plate, and pizza was awful better ones at supermarket and restaurant over priced for very poor Quality Food, the girls and barmen working very hard, breakfast we had dirty cups, glasses and cutlery not acceptable the guy in restaurant very rude felt like he didn't want to be there, breakfast cold tea & coffee was so stewed one day offered cereal Then other days not couldn't have course of egg no toast, felt like they were making excuses for covid, one of the friends with us works at best Western hotel couldn't believe what was going on there would definitely not return the standard of food is awful

Booked the booked for 8 nights with an executive Room. Had to change rooms once as room 1 was very dark and noisy. Stayed in one room for 1 night. Changed to another room which was a lot better more light and bigger for an 8 stay. Due to government guidelines you have to wear a mask (which I completely understand, but because of the layout of the hotel you and the staff are the only ones wearing a mask because you have to go through the bar area were the guest are not wearing a mask because they are drinking or eating. I found this every odd as I was then protecting them but they were not protecting me. Breakfast is either a Cooked English (small scoop of beans, one bacon, one sausage, 5 mushrooms, 1 egg (sunny side up), vegetarian cooked (smaller scoop of beans, 5 mushrooms, 2 vegetarian sausages) all sounds good but it has been sitting on a hot plate so is not hot, when the waiters brings it to you is luke warm. The hotel does not offer buffet service because of the Virus but is quite happy to plates made up in the kitchen sitting on a hot plate. There was also a continental plate that they will serve this was just laughable. Of course you could also just have cornflakes and milk however the milk had been sitting on the table for a long time so again the milk was not fresh. Oh and if you like toast you will be disappointed as they don't serve it. When asked why they couldn't give an answer and said it was due to the COVID-19 situation and there leaning everyday. Plus you need to book for breakfast and for the first couple of days it was at 11am this should be told when booking as 11am is really late. The hotel has reduced cleaning staff so the bedding was never changed I had to do this myself. When you did ask for coffee and toiletries they seem to be very hard to get the cleaners always looked very harassed. The room was never hoovered even though we asked for it to be hoovered. When We did get new towels the cleaners would not enter your room and put them on a table they would leave them on the floor exposed to anyone coming in and out of the corridors this to me is very unhygienic and is not helping the COVID-19 situation. The hotel seems to be very comfortable in charging you Premium rates but delivering half the service. I would not recommend staying at this hotel unless you are happy with receiving poor service. Overall if you want to stay in this hotel expect not to get good service this hotel seems to be using COVID-19 as an excuse not to deliver good service.

Stayed for 2 nights mid week in August with my partner. A bit disappointed on a number of things - 1) when we arrived we tried to book in for dinner but only a 9pm slot was available, which I felt was poor. We're new guests, we don't know how busy it might be and we wasn't advised to book prior to our arrival. When going to our dinner slot it wasn't in the diary and the restaurant was practically empty so we could've gone earlier and the menu is limited. I get it's to do with COVID but I think it's a poor excuse and it's expensive for what is. 2) the tables in the bar aren't cleared or wiped down before you sit down. There isn't enough staff and it's not fair on the bar tender as it's too much for 1 person to do. Someone should be cleaning and wiping while 2 other people serve as it's meant to be table service - there was a constant queue at the bar 3) the gym and pool were shut to guests - this was one of the reasons we booked this hotel then found it wasn't open to us which again I thought was poor 4) we had to pre book breakfast when we checked in - generally I don't know when I'd like to eat or what I'd like to eat so pre booking it was hard. Again the menu is limited and one day I asked for toast (it wasn't offered) and got it and on the second day no toast was available so I had a bread roll. The grounds are lovely and the staff are friendly and hardworking. I really best western hotels so it's a bit of a shame on this occasion

We booked this hotel last min and arrived here at 9pm on (Friday 14. August) The staff are amazing so helpful and nothing is to much for them. The hotel is amazing and the grounds as you drive into the hotel is lovely. Room is so clean and bed was very comfortable, Breakfast was nice full english and unlimited tea / coffee. Looking to come back again soon.

The room was so hot for the 3 nights we stayed we could not sleep.It was like sleeping in a sauna spoke to reception several times all they offered was a 1950s desk mounted fan.TV did not work kept on cutting out.shaving light not working on mirror.Bathroom not clean from previous customer.cobwebs on the landing as you walk down the stairs great looking hotel but lacking on the attention to detail badly run.

Under the very difficult circumstances with covid restrictions the hotel still offered a professional friendly and helpful service All the staff were excellent and worked very hard and they even managed my vegan food requirements and arranged a ground floor room Thank you to all the staff especially the waiting staff who had to work in masks or shields all the time

A nice place for famillies. Loads of space for children. Beds could be slightly more comfortable and a wider choice of food available, but this was under Covid restrictions so may have an effect on food. Service and friendliness was great.

Just returned from a one night stay and I have very mixed feelings. Firstly want to say a huge thank you to Charlotte, you were always polite, professional and charming even though you were very busy. A friend has booked us an afternoon tea and it was delicious and we ate on the terrace. Our room was spotless and a very comfortable bed. We had a lovely view over the terrace and a walk through the grounds was a delight. I do feel the restricted menu is very overpriced. £8 for a bowl of soup!!! You do need more staff. One person on the bar is not enough. Finally I do think a little more training for staff regarding speaking to guests regarding COVID protocols would be beneficial. It is not acceptable for a guest to be yelled at across the bar that they should be wearing a mask especially as they are medically exempt. Your breakfast staff when attending tables could use the word please when asking for cups to be moved closer for filling. These are exceptional circumstances and I appreciate it's a learning curve and I hope the comments are used in a positive way. Thank you.

Just spent 5 days at this hotel with my husband and sons age 17 & 20. Beautiful building and huge gardens which include beautiful woodland with an unusual ring of trees and massive koi pond. I urge you to explore the gardens they are worth it, we also saw a wild deer. The rooms are comfortable although pillows are very firm and bed pretty soft. Bathroom looked new and updated but could do with a few touch ups. The breakfast was really good and food in general was very good. We had breakfast, lunch and evening meals. The menu is limited due to less staff in the kitchen and covid regs and sometimes food takes a little longer but overall it was very good food and all covid regs were put into place. Not everyone wore a mask in public areas but I did see staff challenge customers breaking rules. The staff were all lovely and friendly and always very helpful. The spa is closed due to covid but we will return when it's open to once again enjoy the hotel and the beautiful new forest. Thank you for a lovely stay.

This hotel has recently been refurbished and it is just fabulous! It has been done very well and looks magnificent inside. The service was excellent, they were very well set up for COVID and we felt very looked after and safe. I highly recommend it for a stay and I said regularly during the stay it must be fabulous for weddings (the building looks so grand and the inside doesn't disappoint). We loved it!

The hotel is average. New decor in the bar area but rooms are very dated. The outdoor area at the front is good for kids to have a run around. When we went to the terrace at the back the tables wer filthy and cups/drink on every table which hadn't been cleaned, there was also a hose pipe laying around which we had to move because we have a 1 year old and it was a trip hazard. We had a good night sleep in the bed as was comfortable. Breakfast was terrible. People Quing for 10 mins without being acknowledged by the staff. When finally spoken to through out breakfast the staff was rude and this was repccuring through out the stay (Bar staff complaining to us about previous person not stocking bar for them pr cleaning tables). You could tell the staff wer stressed out and it reflected very badly on service levels. Also no toast or cereal with breakfast. Over all 3 stars but if i paid the going rate i would not be happy at all.

Firstly I'm bias because I love the area & the hotel's amazing grounds & location. The welcoming of all staff every time I visit is second to none & the re furbishment is exquisite what an absolute delight! The GM was as always on hand & approachable for anything. The staff was impeccable such a delight... & funny! A big thank you to George, Jesse & night porter who stayed with us all night (yes we were always the last in the bar) last but not least the chef ... my goodness... so we had dinner bed breakfast for 6 thats a 3 course meal each night and not one meal was a disappointment! My goodness the food was AMAZING! The specials the breakfast the three course dinner... stunning . We loved everything so I'll see you in November. Thank you for a wonderful weekend

My daughter and son-in-law got married during restrictive, stressful Covid times. They were told literally last minute that their wedding was on so then came the mad scramble. Chilworth Manor had been their wedding reception choice but unfortunately the Manor management had to wait for the go ahead too. Green lights!! Chilworth Manor bent over backwards for the bridal couple. They were absolutely fantastic. The managers and waiting staff couldn't have done more to help us all enjoy the day. Alright there were seating restrictions and stringent rules to follow but it all went super smoothly thanks to the never ending kindness and professionalism of the staff. They met our every demand and handled the Covid situation perfectly. Many, many thanks to the management and especially to the serving staff. You helped in a big way to make our day more perfect.

A fantastic location in beautiful and peaceful garden surroundings Comfortable hotel with rooms at a good quality Staff were great and really hospitable and helpful The COVID-19 precautions that have been put in place and staff work hard to keep the place safe but welcoming Well done for all the hard work that has been put in by the team at this hotel