Best Western Chilworth Manor Hotel,  Southampton

4.0/5  - based on 1547 guest reviews.
Chilworth, SO16 7PT, Southampton, Great Britain - See map
+44 23 807 67333 +44 23 807 01743

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Best Western Chilworth Manor Hotel is ideally situated just four miles from Southampton, amongst 12 acres of beautifully landscaped grounds. Just a couple of miles from the New Forest National Park, this wonderful retreat offers idyllic surroundings, yet it's within easy reach of the city center and major motorway links. This charming Edwardian Manor House is a wonderful place to stay in Southampton and offers excellent accommodation - not to mention a state-of-the-art health club and spa. Its traditional character makes it the perfect choice for a romantic getaway. Alternatively, if you're staying with your family, there are some inspiring attractions nearby that the children will love. When you're in the mood for some serious shopping, you can also visit the West Quay retail center, which is only a short drive from the hotel. For guests here on business, its fantastic location makes it easily accessible by road, rail, air and even sea - with Southampton Cruise Terminal, as well as its international airport mere minutes away. That's why the Best Western Chilworth Manor Hotel is also a popular venue in Southampton for conferences, with spacious and varied facilities available for hire. For the best of both worlds - all the transport and entertainment advantages of a big city combined with National Park countryside - the Best Western Chilworth Manor Hotel takes some beating.

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based on 1549 guest reviews
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Excellent
 
537
Verygood
 
532
Medium
 
291
Poor
 
131
Horrible
 
58
Business Business 252
Couples Couples 750
Family Family 228
Friends getaway Friends getaway 168
Solo travel Solo travel 43
Cleanliness
Location
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Sleep Quality
Value
Best Western Chilworth Manor Hotel,Southampton
  • 3
    « Oh dear so nearly excellent »

    This truly is a great location with good quality accommodation but sadly let down with exceptionally poor service naff food and over the top prices. Look the room was good the pool is good etc etc but it's been a long time since I stopped anywhere where the service was that bad. Ask anyone who stopped the night I did. That was the night the Boddingtons was off (but that might happen a lot?). From the smell of it for a while too. The lack of other real beers was a disappointment but not as much as the near 20 mins we waited to get served. Having swapped our beers for bottles and ordered food. I was surprised to find when re ordering more beer that bottles were cheaper than the ale. ( I'm saying this tongue in cheek as the bar man insisted on charging me for the full price of the bottle despite over changing for the previous round. ) I found the menu limited and over priced, at £17 you expect an exceptional burger! But what you also expect when only two people are ordering food is that the meals come out together. Not a random relay system when the first person has finished before the second gets his food served? My friend and I sat in the bar area for a good couple of hours. Several people waited at the bar for service and gave up / walked away as service was so bad. OK, top tip. This is the hub of the entire place you need a massive personality running this Bar a person who fills the room pulls people in a keeps them there makes them feel 100%. This experience makes or breaks the hotel. Mine was broken. This hotel is very very close to 5 stars but is let down in the most critical area - staff interaction. Will I stop again. Probably will I be more vocal with my expectations next time, likely. Also it's worth mentioning that on the evening we stopped I closed several doors to the outside. The main hall area gets cold and draughty with insects of the flying variety trying to drink my beer, at these prices with that wait not impressed. I know it's hard as the place is sprawling. You may also consider a camera or pass system for the back door to the club, i did wonder about security... Sort the small things out and you'll be so good riffraff like me wont be able to afford to stay.

    4
    « Nice »

    I stayed here for one night while visiting Southampton for business, the position and the building is superb, the rooms are adequate nothing wrong at all, I could get 4g in my room so I didn't bother with the free wifi, the meals are expensive with a burger coming in at £18 and a soft drink (orange cordial and soda) coming in at £3, saying that what I saw of the hotel in my one night stay was good, tip if you have room only book the breakfast the night before as it saves nearly £5

    4
    « Clean and Efficient »

    A large extensively extended Edwardian house in very pleasant well kept grounds accessed via a long tree lined driveway. There is plenty of parking although it became fairly full. Check in at reception was efficient and friendly. The room was well equipped and comfortable with the usual facilities including biscuits with the tea and coffee, iron and ironing board, a good sized desk and a comfortable bed. The ensuite bathroom was very good, and everything was very clean. Breakfast was a buffet arrangement and very good. There was plenty of staff who were all polite and helpful. The only slight criticism was the rather overpriced evening bar meal. The food was fine but I do think was not worth the cost. £15 for a chicken and mushroom pie, saute potatoes and a small portion of vegetables.

    5
    « beautiful gardens »

    stayed here for one night. Warm welcome. Very clean and well equipped bedroom. Comfortable bed. Lovely gardens to walk around especially in May with the rhododendrums. Bar food very good Lovely choice of breakfast REcommend this hotel

    5
    « Amazing stay »

    We stayed here for one night and had a lovely time. From our room, the leisure facilities and the restaurant, we couldn't fault anything. The food especially was fantastic. Our room was beautiful too. We would definitely come back to this hotel.

    5
    « Great place for a pre-cruise stay »

    We used this hotel for the pre-cruise package the night before our sailing. The hotel is great with plenty of space to park for the duration of your cruise. They organise everything including the taxi to and from the cruise terminal which is included with the package. The hotel itself is great and the rooms are a good standard. The meals offer a great choice, and if you want a lighter meal there is a good choice to be had in the bar. The major point of this hotel compared to others is the extensive grounds, so when you are waiting for your taxi to the port instead of sitting in the lobby you can have a very pleasant walk in wonderful surroundings.

    3
    « Spa treat »

    Entered into a small ?canteen? little atmosphere, business meeting in progress with 3 people, felt venue inappropriate, this is where lunch is served, no privacy, loud music bellowing. Pleasant staff, actual treatment by Tiffany, very good. Lunch wholesome. Enjoyable swimming pool. Little atmosphere, wasn't told the pool had seating area, after lunch sat in canteen, trying to read with very loud pop music, - a shock after the tranquility of treatment area.

    4
    « Great value stay »

    This hotel is a real gem of a find. For less than a room at a local cheap chain hotel, you can instead stay in a stunning manor house with numerous facilities. The breakfast is filling and there's plenty of choice, although on a busy day you might need to ask for certain items refilling. It's a large hotel so the staff are rushed off their feet on busy mornings but don't mind you asking for something to be provided. In my case I needed speciality milk which was brought to me straightaway and delivered with a smile. There's lots of free parking although it can be quite dark at night. A car is essential here as it's out of town and a long walk before you get to a bus route. Depending on your preference, the location is either a downside or perfection. I live in a city so I quite like being a little bit further from the road/lights/noise. Other people might see it as an inconvenience. I used the pool/hot tub/steam room on a recent stay which is a great facility. We've always arrived at night and there's often nobody at the reception desk so some patience is required! We booked so far in advance this time that we got a free room upgrade, which was appreciated.

    5
    « Overnight Pitstop »

    Another stay at this hotel, always have great service from the the staff here. Food is good even better now they have got rid of the hot drink machine at breakfast and have gone back to tea and coffee pots.

    5
    « Beautiful »

    I love Chilworth Manor, such a pretty place, the hotel chain have kept the beauty of the building and added to it. The rooms are good, staff are pleasant, the spa is amazing (one of my favourite), feel very well looked after and relaxes after a night here!

  • 5
    « Another relaxing stay »

    Really enjoy staying at this hotel. Set in magnificent grounds for a quiet relaxing stroll. Breakfast has a fresh and wide selection. Modern leisure club free to use for quests. Great staff make you feel valued.

    5
    « Much improved »

    We last visited Chilworth Manor in 2012 and I was slightly nervous about our return. I need not have worried. All was fine - friendly staff, good breakfasts and (most importantly) two nights of solid sleep. There was, as before, a very noisy wedding reception but the pounding music did not reach our room. We learnt our lesson from last time. (See tip) And the grounds, the lounge and health club are still lovely!

    4
    « Pre cruise stay »

    Stayed here night before our cruise. Excellent location with wonderful grounds, excellent attentive staff, rooms well laid out (could do with a safe thou) superb full English breakfast. Whole package was VFM. Highly recommend.

    5
    « Fab family stay »

    Lovely stay at Chilworth Manor, the staff couldn't do enough. We stayed for 2 nights with our young daughter (2 years old) for ease when going to Poultons Park. On arrival we were greeted by a lovely girl on reception who gave our daughter a colouring pack to take to the room. They had arranged for a smaller bed to be put in the room (at no extra charge) for our daughter to sleep on and this was perfect. The room was large enough even with the extra bed, clean and comfortable. We had breakfast both mornings and it was a lovely choice for all ages, we didn't eat in the evenings there as we didn't want disturb others with an over excited 2 year old but we couldnt fault the staff or service and would highly recommend to friends and family. Thank you for a great stay Chilworth Manor!

    5
    « execllant stay »

    excellent staff - polite friendly and helpful- the hotels real asset . foods of a high standard location - wonderful grounds for a walk central location for easy of transport - while still being peaceful

    3
    « Great location »

    Beautiful grounds, although a little overgrown in places. No hot water in the morning and heating too high on arrival. Night-time and early morning banging of door in courtyard below room was disturbing. Food in restaurant was good, but a bit pricey.

    4
    « Nice hotel, good service »

    Stayed at the hotel for a surprise 50th party. Very pretty hotel with friendly & helpful staff. Could do with a few extra bar staff as the hotel was very busy. Rooms would also benefit from air conditioning. Overall though had a great time.

    5
    « Spring break »

    Perfect stay overnight at this hotel. Lovely clean, quiet room and helpful staff. Pool was very good and the grounds in springtime are beautiful. Very good value. Handy for so many good places to visit and the sea.

    3
    « Ok »

    At first I would like to add that I did not feel it's a family orientated accommodation, but maybe it's just my feeling.. breakfast is good, dinner we did not have a go as we are vegan family, and most we have seen was meet included. Area of the hotel beautiful, breathtaking views, lovely hotel, gardens. Something we really like. However I felt that the receptionist has been a bit rude to me due to my nationality. My partner being British have not seen the issue, but when I went down few times to ask for any kind of services she was definitely rude and unprofessional. We are travelling around the world and I have never seen such a disgraced behaviour. We are the guests, and I bet the hotel is not designated for a one specific nation excluding EU visitors, or giving them a worst service. We still paid for what we have received. Not sure we should have been treated this way- in this case I mean myself. In general I would say that staff was unhappy to provide you with any kind of help or information. Is not what we have expected from the place like this. I would say the picture of the hotel gives you big wow at the beginning, but at some point you may get dissatisfied and disappointed. And I have seen previous reviews of staff being rude to the customers with different nations.. maybe it's something to be looked at, regarding to the fact it is a 3* hotel.

    3
    « Warm Breakfast »

    Reception Staff - Very Friendly On Arrival Room Good Size - Bed and Pillows Bit Hard Spa - Very Nice , Clean , However Staff Lots Our Room Key We Had To Hand Over Breakfast - Items On The Buffet Where Cold, But Plenty Of Selection. For The Price We Paid It Was Ok

  • 3
    « Better welcome at the Premier Inn »

    We booked this night through Secret Escapes as £129 for a nights DBB was too good to be true..... And it was Now I cannot fault the grounds, room or dinner as it was all exception but this is were it ends as unfortunately what let's this place down is the staff. Now I'm no one special, but the least I expect is when we walk into reception or a bar that someone acknowledges you, even if they don't serve you straight away, a smile or hello goes a long way - do not expect this here. Reception were too busy chatting to each other to check us in, so we're standing there for a few minutes before I interrupted them. The Deluxe rooms was wonderful and worth the upgrade, nice amenities and very spacious- no complaints at all We then had a wonder found the terrace and went to the bar to order, or rather wait again until the three staff having a conversation stopped to serve us, drinks prices are ok and the food choice was good! Brilliant Fish Finger sandwiches and lovely to sit in the sun for a change Before dinner I again went to the bar to order a bottle of wine, and again had to wait this time for 4 staff to finish their conversation, however this time I was told we'd be right with you before they continued. Same again in the restaurant, my partner and I stood there for a few minutes before the waiter even looked up. BW you are really letting yourselves down with this lack of customer service. However Dinner was great, food choice was great and quality really good! Portion sizes are huge and we left full. Big thank you to Sebastian who was the only person who actually made conversation and could be classed as attentive our entire stay Breakfast was mediocre but aren't all hotels Needless to say, we will not be back until changes are made - thanks but no thank, you get a better welcome at the Premier Inn

    5
    « Great hotel »

    Great hotel, great location, good gym, good facilities, lovely grounds, friendly, helpful staff. My favourite hotel in the area and I stay regularly at a number of them. Staff are always polite and helpful, rooms are clean and comfortable and the food and drink are good also whilst competitively priced.

    4
    « Fab fine dining and five star service... Most of the time! »

    Booked a 3 night getaway for my wife's 50th birthday this week. Whilst we are used to a king sized bed and had some difficulty adjusting to a double, the room was pleasantly sized, quiet and suited our needs. The o ly comment about the room I would make is that you can't connect to the WiFi in rooms, if you haven't first connected in the bar/reception area as it doesn't pick up the password page, but also I was shocked to only find 5 channels on the TV... Lots of other channels would tell me what they're shows were, but came up with a 'data package' comment so we're unavailable to watch. Most hotels have freeview as standard now! The restaurant was fab.. Food was certainly the best thing about the hotel, and even our little niggles were dealt with brilliantly (e.g. Dauphinoise in place of sautéed potatoes, and extra lemon sorbet). Downside, the kitchen couldn't cope with an event meal, and the restaurant on our first night... We waited 50 mins between starter and mains, and it was nearly 40 minutes before any if the waiting staff even realised we were still without food! My wife has a few treatments at The Club too, and whilst they were good, the staff and facilities at the club need improving. Even if under different management, the hotel may want to keep a closer eye on this as they are closely relating themselves!

    3
    « Money taken twice ... »

    Nice Hotel not good service. Firstly checked in and had paid in advance by booking.com only to be told that it wasn't paid even though we had the paperwork to prove this. The lady at reception asked for pre authorisation of a card which we gave her whilst we check our details. Our bank confirmed payment was taken . Upon checking this week we found the Hotel had taken the money again , very poor admin. All the more frustrating as we had a poor room and were disturbed by a wedding party throughout the evening/ night. Our meal in the lounge was very slow to be served and we had to ask if they had forgotten us. We wouldn't have minded if they had told us it would be that long as we would have gone elsewhere to eat. We have stayed at this Hotel a few times and this by far has been our worst experience. Not a happy customer and we are still waiting for our refund... I

    4
    « Great hotel, small room »

    Booked this place for a night away with my wife. The location is great, close enough to Southampton to get a taxi to the centre. There was a wedding on too but did not hear or see them at all. The hotel looks stunning and is clean. I booked an executive double which I thought would be larger the than your average room but it was tiny!! Very clean and modern but it was small!! We used the spa and gym next door to the hotel which is lovely. Breakfast in the restaurant was great too. Would definitely recommend staying here but ask for a large room.

    4
    « A very pleasant stay »

    Suite was spacious and well equipped. The nespresso machine and fudge/chocolate in the room were a nice surprise. Lovely grounds. Spa was ok was for a quick swim. Steam room was out of order during our stay. Overall a very pleasant stay.

    5
    « Excellent Easter Break »

    Great stay! We wanted a few days away somewhere comfortable and with good facilities and this is what we found. Great staff, friendly and welcoming, room was spacious and comfy, food was Lovely, relaxing bar area and relaxing health centre - loved the swimming pool and spa pool. Would highly recommend

    4
    « Just what was needed for the objective of our trip »

    Pleasant stay overall; good swimming facility which was staffed well with a good sense of humour, Staff were attentive overall and eager that customer satisfaction had been achieved with minimum disruption to the comfort of our stay.

    5
    « Great for a short break »

    I was visiting Hampshire for a week and decided to use Chilworth as my base. What a superb place to stay, the hotel is on the science park and so the traffic noise is at a minimum and so my room was comfortable and very quiet. The staff were all very helpful from checking in to restaurant and bar staff nothing was too much trouble. The hotel is conveniently located for the M3 and M27 and so this allowed me to get to all the museums I was wanting to get to. Overall I had a fantastic time here and would recommend it to family and friends.

    5
    « A Wonderful Experience! »

    Having stayed in a range of accommodation from B&Bs to a couple of leading hotels of the world, this hotel has taken pride of place with the dinner and breakfast now taking the top of the list for exceptional food quality deserving a 5-star Michelin award in our humble opinion. Easily the best all-round food we have ever experienced. The hotel itself is situated in stunning grounds, the staff throughout are friendly and polite and the room was quiet with a king-size bed, a good welcome tray and excellently furnished throughout. A truly great stay!.

  • 5
    « Another excellent spa break »

    Myself and 3 of my sisters had another weekend Spa Break here in March 2018 (last time was March 2016). Again, we had an excellent stay. ALL staff, are welcoming, friendly and genuinely look like they enjoy their work. The food was excellent, bedrooms comfortable and our 2 spa treatments were lovely. What is also nice is the conservation area within which this Hotel is situated. We went prepared with our walking boots and had a lovely hour walk exploring one of the afternoons. The lounge area in the bar is nice and spacious, giving us room to relax and play the board games we'd packed.

    4
    « Little gem! »

    We stayed here for a weekend break and were not disappointed. The room was lovely, modern, clean, warm and well appointed. Bar area is a little bland but nice enough and the food in the restaurant was fantastic for both dinner and breakfast! The gym was well equipped and plenty to do within a couple of miles. Thoroughly recommended

    5
    « Superb Bargain! »

    As a Best Western Rewards member we were able to take advantage of an excellent offer to stay in a Standard Double Room, with Free Breakfast, all for only £49.00 - not worth searching for anywhere else. Our room enjoyed a Super King (6'0" wide) Zip & Link very comfortable Divan. Wherever possible we always use Best Western Hotels to ensure their high standards and, are never disappointed, Chilworth Manor was no exception. The Staff were friendly & helpful and we started our day with a full-filling Breakfast, plenty of choice. Unfortunately, we had to eat out in the evening as, we needed a Pre-Performance Dinner prior to visiting the Mayflower Theatre (for 7.00pm) and the Hotel Restaurant commences serving Dinner at 6.00pm - too late for us. In the afternoon I braved the cold wind, and sat out on the very large Terrace, overlooking the extensive grounds, to have a puff of my pipe! Must be lovely in the summer. Beware booking a Bedroom in the main Manor Building as there is no Lift - we cannot manage too many stairs so, were booked into the newer part which has a lift, such helpful Reception staff! Also, be aware that a Taxi into Southampton cost £17.00, plus tip, and £23.00 plus tip on our late evening return (£45 altogether!) - still it was our Wedding Anniversary!

    4
    « GOOD FOR THE PRICE »

    This is a strange property. You enter via a (one way) rather spectacular drive - you exit on to an office park. The property could be rather special. The architecture in the main building is very attractive - and the grounds are huge. Despite this, everything is price driven. Our bath was chipped (painted over) and the silicone sealant looked as though I had done it (I'm no good at this). The mattress was cheap and there is no air conditioning. However, given the costs of maintaining this old property and the grounds (even at a basic level), it is surprising that it can offer rooms at such a cheap price. It is very, very busy (so the owners must have their business plan about right). I would recommend it for a basic stopover rather than a luxury break.

    5
    « Loverly Birthday stay »

    I was made to feel really special on my birthday by all the staff, including the manager. The chef prepared a lovely dairy-free desert for me when there was nothing suitable on the menus. We especially enjoyed the spa facilities and are already looking forward to a return visit.

    5
    « Great evening at private party »

    We had a private room for my daughters's 40th birthday. Everything was perfect. The service excellent. The waitress was very polite and accommodating. The food was well presented, hot with very generous portions. Compliments to the chef for food cooked to perfection especially the shortbread biscuits that went with the lemon posset. Everyone had a great time. Thanks to all the staff.Would thoroughly recommend.

    5
    « Stay & Cruise Parking »

    Decided we'd try out a hotel that had the option of car parking for cruises from Southampton and after a search on Google thought that Chilworth Manor looked just what we wanted, We wanted to stay for 2 days so we could go to Winchester Cathedral etc. We were offered a very reasonable rate for the one night B&B with car parking & taxi transfers and an extra night at half board. On arrival we were warmly welcomed and checked in quickly. Details about the transfer & parking etc was given the next day. We asked for a twin room with a walk in shower and room 107 was exactly what we needed and also very quiet. We had read some negative reviews about the rooms but certainly our room was excellent. We had a very tasty evening dinner & whilst the dinner was part of package there was a small charge on some dishes. Breakfast were the usual buffet but you can order poached or boiled eggs etc separately. The breakfast was very good. On the 2nd night we had a bar meal which was pricey but tasty after a long day out. All in all, this hotel matched our requirements exactly and we were happy with the accommodation and the arrangements for car parking / transfers.

    4
    « A surprising hideaway »

    Booked through business, a really surprising hideaway on the edge of Southampton, amidst large individual properties just off the main routes into the city. A large rural estate, adjoining research and academic facilities, a long drive through well cultivated grounds to an impressive old building. Reception & the lobby / bar were a real welcome, lots of spaced out seating and roaring fire. With lots of function / meeting space it must draw lots of business groups and events. My room was warm, clean, spacious and comfortable and had free decent WiFi Breakfast was buffet or a la carte if you could wait, in essence all you would expect from cereal to juices to pastries to full cooked. A real joy, if you had chance to chill in the summer, the grounds, leisure and patios would be a joy

    2
    « Disappointing experience »

    I was looking forward to staying at this hotel but was disappointed. The room was ok but the bed linen and mattress were not the quality I was expecting. The service at dinner was embarrassingly poor, I asked the Waitress if the Albarino wine came by the glass, she had no clue what I was talking about as she barely spoke English. Then my food arrived with no glass of wine so I had to ask for it, twice! I had taken one forkful of food when she approached me and asked how my meal was, I told her I would let her know when I had a chance to taste it. Surely it is not too much to expect staff to be able to speak adequate english and have sufficient training to know when and how to approach a customer. The staff management that night in the dining room was really poor. I also found the food mediocre but expensive. The breakfast service was better but the quality of the ingredients used for the cooked breakfast were very average which I would expect in a budget hotel but not in a hotel like this. All in all, I would not recommend or return which is a shame as the setting is beautiful.

    5
    « No issues and no complaints »

    We stayed for a weekend on 10th March. We were welcomed by the receptionist at check-in which all went smoothly, we did ask for if there were any deluxe rooms available but they were all sold out but it did not matter as we had a lovely room, clean and fresh with a bath. Double-glazing kept any noise to a minimum and the room looked like it may have been newly refurbished, although apparently it was done 3 years ago so was holding up well. Maybe we were just lucky with our room but you have to appreciate the throughput of people and that not everything can stay new for ever. There was a 5' double bed and tea/coffee and free wi-fi available. Everything you needed for a one or two nights stay. We had a 3-course meal with our package and there were no complaints at all. As it was part of our TravelZoo package there was only the wine to pay for a small premium of £3 on my starter. The menu had a good selection of different meals from fish to steaks to vegetarian options and our plates were hot and well presented with reasonable portion sizes for us. Our mattress was comfortable and we both had a good nights sleep. Coffee started the day with a biscuit before we went down for breakfast. We were quickly directed to a table and coffee was served. You can also order kippers or Smoked mackerel, which does take a few minutes to cook, so we both went for the buffet. There was everything that liked from cereals and fruit, croissants and cold meats to fried or scrambled egg, sausages and bacon, mushrooms etc etc. We both enjoyed our breakfast and could find nothing to complain about. The waiter kept our coffee filled as we were eating and was attentive in noticing when plates were empty and taking them away. The grounds looked lovely although the weather on our day was rainy so we did not explore or use the spa as we didn't have time but there was a lot to offer here with several function rooms for meetings or weddings. Its also a good place to start your cruise as its only a few minutes drive away from the port. Check out was efficient and they checked we had enjoyed our stay and looked forward to seeing us again. Would stay here again and recommend to friends.

  • 4
    « Nice 2 night stay »

    Hotel is set in really nice grounds and everything is in real good order. Breakfast was very good for £10pp. We skipped dinner as it seemed on the expensive side. My only criticism would be the limited time children are allowed in the pool

    1
    « Inconsiderate »

    Called up multiple times did not get any answer. Even called up head office and that person gave me multiple numbers to try two of the numbers were unreachable and one other number kept on ringing. For a 4 star hotel you would expect somebody to answer. Went down to the hotel myself in person and the excuse was ?too busy? would not recommend.

    3
    « Not great »

    Very nice hotel, lovely setting.....but your mattresses need to be changed both me and my wife had a horrible nights sleep and could clearly feel all the lumps and bumps, your bathroom wasn't clean (not everywhere) the sink had dark brown water splatts on side I'm guessing maybe coke or something similar, the rest of the room was clean and I'm guessing this splatt was just missed, but it shouldn't have been missed hense the drop in stars.....we never intended on dinning in the restaurant but as a chef you have to check the menu ;-) the food looked good on paper (didn't see any dishes so have to say on paper) but the price of some of it seemed quite high I understand the closer to the capital you are the more expensive things are but I'm not sure you menu is priced properly, the cost price of the corn fed chicken dish would be around £2.50/£3.00 so that's a GP of around 84.5 / 86.5 % which is high for fresh food, I understand the concept of having a high gp on some dishes allows wiggle room to have more expensive dishes at a lower % then you could charge to bring a rounder overall gp but running a 85% gp on a chicken dish seems crazy to someone in the know but I guess if your guests are happy with paying it then thats there problem not yours. Review in short...... need New mattresses Cleaning needs to be checked Breakfast was really good Hotel and Grounds are lovely Food looks good on paper Your head/exec chef is robbing people on chicken dish

    4
    « 91 and counting »

    Just outside of the city on the A27 Southampton to Romsey road you will find a signpost to Chilworth Manor. - check out what is locally called the "beehives" as you enter the long driveway to the hotel. This building has a long history, but it's last entry is to have been converted to a Best Western Hotel and Conference Centre. The hotel itself does not form part of this restaurant review. However, suffice it to say, the surrounding local area is good for walking, and could form a great place to stay for that relaxing countryside weekend that lots of couples seek out nowadays. Its close enough to Southampton and even closer to Romsey and the Test Valley so as to enable both a bit of retail therapy and history during a short or long stay. So what of the AA rated restaurant? My family and I were lucky enough to partake in a Sunday Lunch birthday celebration. This was advertised at £19.95 for three courses. I can tell you that this meal and the quality and quantity of the food proved excellent value for money. Menu choices were reasonably broad and comparible with most other local restaurant Sunday Lunch offerings. Pork with the crispiest crackling, tender beef, and salmon all offered with all the trimmings were listed for the mains. Whilst soup, pate mackerel and melon were there as the starters. My soup was very flavoursome and as hot as you like. Possible downside here was that there was only one vegetarian choice of Mushroom Risotto main on this menu. There are of course, other bar menu main course vegetarian choices, but these can seemingly work out more expensive. Puddings were varied and I was glad not to see the ubiquitous Apple Pie or Sticky Toffee pudding on the menu. These were replaced with, amongst others, warm Bakewell Tart, Lemon Tart or the Cheese Board. My "91 year old and counting" mother-in-law loved everthing, as did the rest of the family. The dining room was quiet and busy enough not to make it seem a lonely experience. The staff were helpful, not over attentive and exactly what I would expect from a good hotel. Coffee was shared with our homemade birthday cake and the staff were even keen to offer assistance to light the candles. To ' cap it all' our party of 7 was there from 1300-1600 without feeling as if we were not welcome. The hotel itself has a massive lounge area with a bar and log fire. This used to be the ballroom of the manor and is now a great place to sit with 'pre'or 'after' dinner drinks. Look up and you will see where some of the new hotel rooms are situated and where you can imagine that the manor gentry, "back in the day," would sleep "after the ball," So, what of the downsides? Not too many as you can see. It wasn't expensive when you consider the surroundings and the quality of food that was offered, and I have paid much more for less. Perhaps a drizzle of icing on the bakewell, perhaps ensuring that the reception doors were kept closed, perhaps a better selection of vegatarian mains. But this is being very 'picky' for what was essentially a very enjoyable lunch. I will leave you to find that fifth star.

    2
    « Room service breakfast »

    Stayed in a suite which was just ok Not a suite in my opinion and the views were seen over an old part of the property. Room 23 The breakfast and room service was disgraceful the bacon was not cooked on the fat part of the meat. The actual bacon was rock hard and had white bits rather as if it has been lying in water.i particularly asked for my eggs to be fried but soft yolk. I was presented with white of egg with the consistency of rubber and the yolk hard. I was given ONE piece of toast not toasted and horrible bits of flora when I also asked for butter and preserves which did not arrive. My milk was sour in little 2 little cream pots. The breakfast was cold! I asked for duty manager to see me and my breakfast Head of housekeeping came she was acting duty manager apologised of course she did. Offered a free bottle of wine no thank you! I accepted an hour later check out so I could wait for bar to open to order a sandwich costing me extra seven pounds. On check out they charged me for breakfast and the tray. They could not refund the breakfast as I booked through booking.com but did my tray they didn't even know the duty manager had seen me and had to search my booking in their system. . Reception were not the least bit interested and I would comment that this hotel is for business people and others who have joined the spa and swimming pool. The idea of a hotel serving appetising breakfast is definitely not The Chilworth Manor. They don't need the business from families and couples it seems as corporate business is the order of the day here. Incidentally the check in time is 3pm and check out time is 10am says it all no holiday maker wants this, hopefully when we come out of Europe hotels won't have the excuse to give us less time to stay at hotels. It's up to the hotels to employ more staff to get rooms ready not for us to wait upon them. Very disappointing as the rooms are quite expensive compared to other country type hotels.

    3
    « The grounds are lovely »

    So we arrived in the chaos of the snow on the 2nd March 2018,the hotel looked nice as we approached up the drive. Check in was fine the guys at the reception fine now issue, the only issue was the young lady at the bar we were told to go through by reception before it closed, when we walked the 1min walk to the bar the lady behind the bar was rude and made it very obvious she didn't want to serve us as we were her last customer but the huffing and puffing wasn't needed at all!! The rooms were clean ours was a bit dated but clean and very comfy, breakfast was a please surprise really filling good choice and you didn't feel rushed, the grounds are beautiful and worth a wonder round.

    5
    « 60th birthday »

    2nd visit for us and would always recomend. Great room ( free upgrade for birthday. Thankyou best western chilworth) lovely breakfast and restaurant food of good standard. Cant wait to cone back. If you are a gin lover the Bombay Sapphire dustillery not far away. But you will have to book tour as very popular. Plenty of shopping in southampton. Enjoy.

    5
    « Fantastic place »

    We have just returned from a 2 night break in the Chilworth Manor Hotel. This was a very relaxing and comfortable hotel. We had a deluxe double room (no.1) which was quirky as it had an upstairs bedroom. The bed was very comfortable and the bathroom was amazing with a bath and walk in shower. This room is not for someone who has an issue with stairs as they are quite steep and turn but we loved it. We had evening meals included and the food was delicious and hot, the lemon meringue was to die for. The full buffet breakfast was equally good and plenty of choice. There is a spa and swimming pool which looked great but as we were there during the snow storm we did not fancy going outside to get to it but it would be lovely if the weather was better. The bar area was grand and very comfortable and bar prices were not too pricey (bottle of beer and gin and tonic £10.90) the gardens are beautiful and we did get to have a wander in the winter wonderland but can see that it would be breathtaking in the summer. I would love to stay here again and would recommend this hotel to anyone. Thanks to all the staff who were more than helpful.

    5
    « weekend away »

    We were checked in by Mark, he was very pleasant and we were made to feel very welcome. We stayed in room 3 which overlooked the gardens, wonderful view. The staff in the restaurant were superb, and the food was fantastic. We used the swimming pool, a little chilly and hadn't expected a walk outside to the club, thankfully not raining. Lovely hotel and we thoroughly enjoyed our stay.

    4
    « Nice relaxing weekend break! »

    We stayed here as a weekend base for a trip to Winchester Cathedral which is less than a half-hour drive. Rooms were very comfortable and in a separate wing away from any noise and with a nice view over the extensive back garden. We were with elderly friends so a little far to walk for them but there was a lift. There is a grand central hall lounge with a nice fire going at one end and a small library of interesting old books next door. They have functions like weddings and wedding fairs so main lounge could be very busy on a Saturday afternoon. Ditto the car park. Not a problem for us as we went out for the day. The restaurant served a good choice excellent food. Staff were very attentive and we were well looked after by Cristina. The full English breakfast buffet was also good but can get quite busy on a Sunday morning. A point of caution is to make sure you book a dinner table for all the nights of your stay. We stayed two nights but at checkin the receptionist only booked us for the first (Friday) night even though we were on an all-inclusive package. By the time I thought to check on Saturday afternoon the restaurant was virtually fully booked and they could only give us a table for 6pm. That turned out OK as it happens, but it could have been a disaster! Nice large pool in a separate block. Grounds must be magnificent when the banks of rhododendrons are in bloom!

  • 4
    « Girlie night away!! »

    If you are looking for a nice girlie night with excellent food and spa then this is a safe choice! The hotel itself is nice enough, a little dated here and there but it has a bar and restaurant a nice log fire in the reception area and the rooms are pleasant enough for what we paid. It was very hectic when we arrived as the hotel had been taken over by a 60th birthday party and was FULL!!! It was more like a airport lobby with no free chairs so we were a little apprehensive about our ?relaxing' girlie night/day. Now the reason I haven't given this review 5* are two main reasons...... Firstly the room itself (14) was nice enough but the biggest disappointment was the bathroom - no bath just a shower! The temperature in the bathroom it was freezing!!! (No radiator or heated towel rail) The shower temperature wasn't hot enough (for me) the pressure rubbish and with no fan or anywhere for the humidity to go it got very steamy and wet (but hey it heated up briefly) and the most annoyingly part was the dripping shower head for the duration of the night which lead to a disturbed nights sleep!!! Secondly the spa!!! We arrived at 5.10 Saturday (fortunately) so only had to endure screaming kids for 20 minutes, again not quite the relaxing break we had hoped for. If you are expecting a tranquil ambience with relaxing lighting and calming effect this isn't it. It's more like a gym spa. However the pool is a good size there are about 6 loungers and some chairs to sit and relax. children are allowed in the spa from 3-5.30 at weekends?!? To be fair when we arrived on Sunday it was virtually empty and more chilled!! We did have a spa treatment- a full body massage, which again was nice enough.... it would have been better had there been hot towels and to be asked how do you like your massage..... it was relaxing but not memorable..... the girl was nice and friendly and for an hour we did unwind... Now the two saving graces of this hotel and for us the most important..... the staff and the food!!!! From the moment we arrived till the moment we left the staff were amazing..... the reception staff were friendly, cheerful and helpful, as was jo F who had been really patient and helpful with my booking prior to arrival.... One staff in particular deserves deserves a medal he hands down is one of nicest most accommodating efficient hotel managers (f&b)we have ever had the pleasure to meet. He dealt with my concerns in a very professional manner and he absolutely made our weekend as he went out of his way to look after us and really make us feel special. Vali thank you so much you are a credit to this hotel and have brilliant customer service!! The second saving grace is the food..... the evening meal was delicious (if I'm being really picky the rib eye was a little too fatty) but the pork belly, bread, chips, tomatoes-yummy!!! (Sauce on steak a little tasteless) buy again no biggy!! The pieces de resistance was the desert the raspberry meringue was DELICIOUS!! Breakfast was nice enough (bacon could be more crispy) and lunch was GORGEOUS the roast beef was melt in the mouth, perfect roast potatoes, crispy veg, yummy pasta, scrumptious tomato tart with hollandaise sauce and excellent attentive friendly waiters and waitresses. To sum up we did have a lovey weekend, we left with full bellies and feeling very looked after and although a little tired we did have a great time. For what we paid it was defiantly money well spent. Ps please get bigger name badges for all your staff so people can read your names and give credit where credit is due!!! Would I recommend- yes I would #toptime#thankyou

    5
    « Birthday Party ? What birthday party .......... »

    A full car park, a sign saying a 60th birthday party being held, put a slight fear into our nights stay at Chilworth. All we can say is that although the bar was busy from the room we were placed in we could not hear any noise at all. Everyone was so friendly and efficient. Special mention must go to Vali who remembered us after a 2 years absence and came over in the restaurant to greet us. The service and food in the restaurant was excellent. Great setting and well kept gardens. We will be back.

    3
    « Lovely staff, food and room not five star »

    Lovely house set in beautiful grounds, staff were friendly and helpful. We booked this break as my husband has been unwell and wanted to relax. The pool and spa were very nice but very busy. The room, described as a suite, was tastefully refurbished, with a small sofa. No chest of drawers to store underwear etc, which we found odd. Also, only one bath towel and not fluffy. No shower gel, although shampoo and conditioner were provided. Dinner was £92 for two (two courses and one bottle of wine). It was just ok - for that price I'd expect better. Breakfast standard. All self service. Summary - it's fine but not fabulous.

    5
    « Many thanks and see you again »

    I stayed here for 2 nights on 18th & 19th February with my partner.The reception staff were helpful when we checked in, and our room which was clean and tidy and very pleasant - our room was not in the main manor house and was only a Standard Room but OK. We were on D,B&B package and the two evening meals we had were excellent and were worth a lot more than we had paid for on our package can easily recommend the Chicken & Duck and the Chiefs twist on Lemon Meringue is to die for. Breakfast is also highly recommend with full cooked English Breakfast and large choice cereals and cheese and cold meats. The Hotel grounds look as though they would be great in the summer but even in the winter still well worth a walk - you must see the Deer Circle. With the added excellent facilities of a Swimming Pool, Gym, Steam Room and Sauna this Hotel comes - Highly recommend and will be returning. Many thanks to all the friendly staff

    4
    « Lovely hotel, lovely rooms, lovely food »

    We arrived to a friendly check-in, and walked up to our rooms (no known elevators) we were on the 3rd floor. We had passed some elderly people who were struggling to manage the stairs. The room was very clean, and overall was great, however with all the lights, side lights on the room was still quite dark, could have used a light in the main room. We got to use the swimming pool and sauna facilities, which were very nice. The breakfast was all you can eat, with waiter service for teas. Was quite good and very filling. Evening meal was slightly on the expensive side but excellent! I had a Korma followed by some ice cream.

    2
    « Shambolic »

    We booked here for one Saturday night - on checking in we were informed that we had to book in for dinner and there was only a table available at 2045. On turning up at 2045 we had to wait a further 15 minutes for our table to be ready - the food was mediocre, and the service poor. At breakfast we had to wait 25 minutes for a table, and then hardly any food was left on the buffet, no pastries and no fresh juice, most was not replaced and we could only have half of a cold breakfast. During breakfast i did ask twice to speak to the duty manager to address this no one came to speak to me about my complaint. The staff were running around in the restaurant - it appeared shambolic, Worse Hotel Breakfast experience ever. We Will not be returning or recommending.

    4
    « Spa break with friends »

    Excellent value for money, friends and I stayed for two nights bed, breakfast, evening meal and access to spa. Food was excellent and staff were lovely. Rooms were spacious with tea and coffee making facilities. Spa was ok, although the jacuzzi was cold and no bubbles on one side and no one told us we had to order lunch early to be bought to the spa so we had to get dressed and go back over to the hotel.

    4
    « Quick overnight »

    Very nice old country house, close to the centre of Southampton. I only stayed 1 night while travelling on business & enjoyed it. Rooms were fine, staff were pleasant, bar area was OK for a beer & a bar meal. Did not use the restaurant except for breakfast so cannot comment. Gym & spa facilities are very good. For the price I paid; booking direct through the hotel website it was exceptional value. Worth a look. Only criticism; too hot in the rooms.

    5
    « 2 day break »

    Stayed for 2 nights all inclusive. Staff friendly and happy to help with any requests. Room clean, tidy and well appointed. All public areas well appointed. Food excellent and good value for the superb standard. Drinks no different in price to any pub. I would happily recommend this Hotel to any of my family or friends. Only downside was that the stay was only 2 nights.

    5
    « Winter Warmer »

    We stay at this hotel on our Southampton 'away day' and why wouldn't you? Best Western are a good hotel chain and having recently been renovated, this must be one of the jewels in the crown. The hotel is obviously impressive from the outside and our room was spacious, spotless and had a fairly big bathroom with bath, shower and selection of toiletries.. Big TV with Freeview and coffee making facilities with quality biscuits. I mention all this because the room for 2 including breakfast was £57, bargain! Talking of breakfast; staff were smart and very helpful and there was just about everything you'd need. Fresh fruit was plentiful which is always a good sign. We'll definitely be returning, there's a pub next door which if I remember rightly is also very good.

  • 4
    « Relaxing stay, with very good staff. »

    Having just returned from here after a quick overnight stay for a birthday celebration, I must say that I was quite impressed. Firstly we booked on a website for a 'deal' so wasn't expecting too much given the bargain price. However, we were pleasantly surprised. Upon arrival the reception by staff was very polite, courteous and efficient. Everything we needed to know clearly explained. We dropped our bags and heeded straight for The Club, where you have a swimming pool, steam, sauna rooms, as well as a variety of treatments if you so wish. We simply used the free facilities but after a steam, sauna and whirlpool, interspersed with a swim we were relaxed and ready for a drink. The Bar area, although very welcoming was not overly large or with lots of sofas, coped and there was a glorious open fire! Just what was needed on a very chilly February day. Room although compact, was neat and tidy and clean with crisp sheets. A large TV and Tea and Coffee making stuff, with all the usual fare; the bathroom was similarly neat and tidy and clean, but on the small side. Although it did have a bath in it, it was a one person at a time affair. The restaurant was well laid out with brilliant staff. Food was great and plentiful with a good selection of options, even as part of our inclusive deal. The wine prices (not included), were not too excessive compared to similar types of hotels, and we had a thoroughly enjoyable meal. Starting with very tasty soup to start; chicken breast wrapped in ham; I had duck; both served with a lovely selection of vegetables. This was followed by some excellent locally produced ice cream (recommended) and also chocolate fudge cake. All very tasty and well presented without any delay. Breakfast was a buffet affair, fruits, cakes, ham cheese, toast, pastries, plus a full cooked English breakfast selection. Enough to set you up for the rest of the day even if you are going for a bit of a walk! Most enjoyable, will go again - but the staff, particularly in the restaurant made this very most pleasant stay, well done and thank you!

    5
    « Mid week break . »

    Had a fabulous two night stay here, comfortable and spacious newly refurbished room, well stocked with toiletries and great hot drink facilities, had its own Nespresso machine ! The staff were friendly and we enjoyed delicious meals on both evenings. We made use of the grounds and the swimming pool in the Spa , but also enjoyed exploring the surrounding area, the hotel being ideally situated for the New Forest and South Coast .

    4
    « Food excellent some of the staff untidy and did not listen »

    We booked the hotel as an overnight package with evening meal and breakfast . The food was excellent and we passed on our feedback to the chef . The barman was very untidy and walked around the hotel serving drinks with his shirt out . The Romanian serving staff were very attentive and efficient at their job . The Canadian waitress in the restaurant did not listen and would not stop talking about herself so was obviously born with 2 mouths and one ear !! The spa gym facility was excellent and the staff their helpful overall enjoyed our stay but we thought one or two of the staff were odd .

    1
    « Overall quite bad »

    Let's start good here: The food is nice (but very over-priced) The grounds are okay The spa area was okay Now the bad: The food is very over-priced They charged my card twice for the meal (this still hasn't been credited) The hot water did not work at all The ironing board didn't stand up The bar area is very open and not particularly welcoming The staff seem erratic and not entirely professional A staff member walked into our room randomly while we was in bed My partner felt the receptionist was being rude to him due to his nationality (rude about surname pronunciation) As a gay couple, we did not feel welcome No compensation or discount was offered to us after we made the hotel aware of the above Generally, I would say try to find a different hotel, it just isn't very well run here from what we've seen.

    4
    « Lovely place »

    A truly magnificent building, friendly staff and gorgeous spa facilities. We enjoyed a fabulous massage and the spa staff were wonderful. It is situated far enough from the town centre to not be disturbed but close enough that a taxi was not ridiculously priced.

    5
    « Lovely stay »

    Very impressive place to stay. Lovely Manor House in beautiful grounds. We stayed just the one night on a bed and breakfast basis on route to the IOW. Room was comfortable and lovely and clean. We used the pool and jacuzzi which was all included. We did have a lovely evening meal there too, (that was extra)bit expensive, but very nice. Staff were all very friendly and helpful. Lovely stay.

    1
    « Just hope you never have a fire »

    Whilst the hotel is nice, staff friendly and food in the restaurant was excellent should there ever be a fire in the hotel the staff and procedures are unbelievably inadequate. During our 1 night stay the fire alarms went off twice causing us to evacuate our room. Whilst this should not be a problem the staff were not trained to deal with the situation. Considering no one knew if there was a fire or not the staff failed to take a guest role call to see if any one was left in the building, had some not heard the fire alarms for what ever reason, deafness, intoxicated they would have been left in the building. At the assembly point despite it raining and temp at about 6 degrees and most guests in their night clothes apart from foil thermal blankets nothing was offered to keep the rain off even though we were outside for nearly an hour and a half. Don't expect the management to be concerned though , on noting my concerns to them they were only concerned with finding the identities of staff who had mentioned that the fire alarms go off quite often. Nothing about staff who failed to carry out basic health and safety procedures. My advice stay clear

    4
    « Beautiful place! »

    We booked a cruise and stay package, staying overnight before our cruise and leaving car there. What a beautiful sight coming down the drive, passing the Gatehouse, as the Manor House came into view. Check in was seamless and Mark on Reception was very friendly and efficient, particularly on return journey when taxi driver wanted to charge us for a prepaid booking! Evening meal was brilliant, as was breakfast. Didn't have time to sample the facilities - but we will next time!

    5
    « Recent post Christmas Break »

    Recently returned from a 2 night stay at chilworth manor. Coming down the drive was magnificent view and shows a beautiful Manor House . All staff were polite and efficient with nothing being too much trouble . Second night of our stay the alarm went off twice in a few hours , these things happen and the team Kept us reassured. All in all a good stay and can't wait to return

    5
    « Perfect »

    Not a good start on arrival at reception. The staff at reception were less concerned with guests than worrying about business issues so a warmer welcome would have been better. On our first and second night we had a couple of drinks in the bar where the decor and ambience were well presented, especially when both nights you're welcomed by a huge and lovely smile from a young little blonde girl. Can't remember her name, maybe it was Blanca? A huge thanks for making our stay better!! Overnight stayed in comfy double with dinner and breakfast included. The room was well appointed with comfortable bed. We enjoyed 3 course dinner in then dining area which is well presented (restaurant staff could be friendlier and more welcoming).

  • 4
    « Secret Escapes »

    My partner and I thought we would have a romantic weekend away so we booked this hotel on Secret Escapes. We stayed in a standers room we asked for a king size bed which the made by putting 2 beds together. The hotel staff were very polite and very helpful. Our stay for 2 nights included breakfast and a evening meal breakfast was a buffet also there was a menu that you could choose from,the dinner was a 3 course some choices had a supplement but it was good value for the money, The grounds were very nice to walk around there was a large lake even in the pouring rain it was good to explore. There was a bar where you could sit in the evening and have a drink by the fire, We paid £218 for our stay and thought that this was great value it is listed a a 3* hotel but I think it is a more of a 4* will definitely be going back there again in the summer David Evans

    4
    « Quiet weekend »

    Our room was on the ground floor away from the main area. It was clean and well stocked with all the essentials. The only issues was the room was hot at night (we had already) ensured that the heating was off but there were no restrictors on the windows which meant that we could not leave the window open in the night thus allowing access to anyone from outside. That aside the pool area and gym were lovely. The rain kept us from venturing into the gardens. The restaurant staff were most attentive in an unobtrusive manner.

    3
    « Mediocre service »

    It is super frustrating that this hotel has a good espresso machine (and can use it) yet: 1. The bar was rarely staffed, leaving me chasing all round the hotel to find someone to serve me and being passed from pillar to post by staff without apology. 2. In the morning they would not serve me an espresso with breakfast because ?the machine is off and takes half an hour to warm up?. Overall: a reasonable hotel but not for coffee lovers.

    5
    « 2 night break Excellent value »

    From the moment we arrived the staff were great, very nice at reception very helpful. The bar staff were nice. through to the cleaners & waitresses at evening meal & breakfast. The Spa facilities were very good. Nice and clean changing facilities. The gym was good but a few machines were not in operation. It did not affect my workout. The swimming pool was nice, Steam & Sauna very clean. Steve was the personal fitness guru and very helpful in reception at the club. It is not attached to the main hotel so you will have a couple of minutes walk to get there. They have free juices and coffee in the waiting area. The evening meal 3 course was very filling, and very good quality. Nice Fire going in the bar area. very cosy. a side TV room.. The room was fine lovely spotless bathroom. The lift is a little slow but it does not affect your stay. All in all a very good for value break.

    4
    « Good if you can get the right rate »

    Paid £56 for a Thursday night. For some reason rate was cheaper from Booking.com than Best Western website. Breakfast was extra cost. It was £10 each at reception, but it costs £14.25 according to website. It's quite a good buffet breakfast but not worth £14.25 each. Room was nice and warm on what was a cold night. Could hear our neighbours talking. Nice toiletries and towels. Lovely grounds but we arrived late and left early so didn't get to use them. Free parking. We have stayed here before in the summer of 2016 and paid over £100 for similar room so obviously there is a lot of rate differences depending on dates.

    5
    « Excellent Hotel »

    Our stay was perfect, we were on ground floor which had very recently been decorated throughout to a high standard. The restaurant staff were attentive to our needs and dinner was exceptional. Hotel, Dinner,/B'fast at a good price, Spa/pool was included. If you want a romantic break then this is the hotel you need, could not fault the hotel at all. Reception let us book in 1 hour early and use the spa on arrival. Exceptionally well run hotel.

    5
    « Great Pool and Sauna »

    We got great use out of the pool and sauna while there. There were plenty of other people around just utilising the gym but it wasn't so crowded that we couldn't enjoy it. The room was nice as well and the water pressure was perfect.

    4
    « Great nights sleep! »

    We stayed at the Chilworth Manor while visiting an elderly relative in nearby Romsey just before Christmas. It was surprisingly quiet, probably as it was a Sunday night. The Hotel is well off the main road so no traffic noise. A warm welcome, everyone very pleasant. Room quite basic but nevertheless very clean and with all you need for a good nights sleep. Also the cost was far lower than any other Hotel we looked at nearby plus plenty of free parking. Very nice breakfast the next morning and when we asked if we could check out later than the stated time it was no problem. Everything was done efficiently and pleasantly. Would certainly stay there again.

    5
    « A very pleasant stay »

    Best western Hotels tend to be in interesting buildings which can mean the accommodation is old fashioned or a bit awkward. However, Chilworth Manor has obviously been redecorated recently and both main areas and rooms are in excellent condition. My room was very comfortable, clean and provided everything I need. Despite variances in their buildings, the one thing I always find is Best Western teams are very efficient and friendly. The team at Chilworth Manor is no exception. The bar food was excellent and reasonable value. For the same price as a budget, city centre box hotel, it was a pleasure to stay in a nice spot on the outskirts of Southampton.

    2
    « Serious lack of training in customer service »

    A lovely hotel, in beautiful grounds. Clean room, but bed very hard. It is such a shame as this hotel seems to have it all, but falls down on customer service. My husband is disabled and we pulled into a disabled parking space displaying his badge. As we walked through the door we were shouted at by a gentleman on reception to get out of the space as someone with a wheelchair needed it - no welcome at all. If he had explained in a pleasant way we would have happily moved. I ordered two drinks and a coffee at the bar and paid. The drinks were poured but the young man behind the bar said he would bring my coffee over. He didn't start to make it, but went on to serve another two customers with drinks. When I politely asked if I could have my coffee, he said waving his hand ?I'm serving customers', which he wasn't, but regardless this was highly embarrassing as I had just met up with a friend that I hadn't seen for over 20 years. The breakfast was not value for money - for £14 I would have expected freshly cooked breakfast, but everything looked as though it had been stood there for hours. The staff in the breakfast room looked very glum and didn't talk to anyone. I was only given a cup of coffee, when I think really it should have been a pot. As I was going to a wedding, I thought Chilworth Manor would be a lovely place to stay. Unfortunately I don't think I'll be returning.

  • 5
    « New Year's Eve overnight stay »

    Our gang of six have enjoyed many a New Year's Eve at Chilworth Manor in the old days .. we returned this year 2017/18 after about 10 years - and what a fantastic evening. Rooms comfortable. Coach House where the evening is now held was beautifully decorated. Champagne reception and canapés a wonderful start to the evening. Food delicious. Live entertainment excellent. And as for the full English breakfast - yum. Staff so very helpful. Cannot fault a thing - roll on next NYE we all say. Thank you Chilworth Manor for a wonderful evening and stay.

    5
    « Great »

    Booked 1 hour before as it was on the spere of the moment. But the chef was happy to fit us in. Arrived and the staff could not do enough for us, the customer service there is the best I have seen. Nothing is too much trouble for that hotel. They bought a pot of tea and then bought the afternoon tea, sandwiches, scones jam and cream, and a selection of cakes. Would definitely return.

    5
    « 1st Class »

    This place is extremely impressive and the staff are polite and helpful, their prices are very competitive and the food is gorgeous, there is only one way to describe the stay and everything about the hotel and that is "1st Class"

    5
    « Xmas break »

    My wife & I always try & take a break between Xmas & New Year. I found Chilworth manner through the internet, & was suitably impressed by what I saw. The hotel was impressive even when arriving in the dark, & got better in the morning; when we saw the true beauty of the surroundings. Staff were really good, & helpful. Few niggle's / issues like bulbs out etc - but rectified once noted to the room staff. Unfortunately the pool was out of order, but the Steam & Sauna's were really good in the separate Club annex. We will return again of this we are sure. J & M Tomlinson-Mote

    4
    « New Years Eve package stay »

    Checked in at 3pm, plenty of time to prepare for the party ahead. Champagne reception followed by an excellent meal, considering a total of 150 people to cater for the food was piping hot and plentiful. The meal was delicious. The staff were very organised. Followed by a singer and disco, until 1 am. Music played was for a varied audience which was nice. The Coach House was very nicely decorated. The hotel it's self is very clean and has a comfy welcoming feel. staff are very helpful, and work very hard...definitely recommend afternoon tea too. We would go back again. Oh can you make sure you have Baileys in next time!

    4
    « best hotel ever »

    this was one of the best hotels i've ever stayed in. The staff were very friendly and food was very good. The only improvement i suggest is to get sky sports channels in the rooms or at least at the bar. i missed my favourite Arsenal playing Liverpool.

    3
    « Christmas 2 day festive break 2017 »

    The 2 day Christmas Break this year included the following for £395 per couple. Arrive Christmas Eve for a 3pm check in- Complimentary glass of prosecco offered while check in forms completed. Afternoon tea from 3 to 5pm.....this was presented buffet style and consisted of a good selection of cut sandwiches, mini cakes and scones with jam and clotted cream. A selection of teas and coffee could be self served from heated flasks. We didn't arrive until late and so were the last to have afternoon tea, however despite this the sandwiches were still fresh and there was more than enough of everything to enjoy. Christmas Eve hot fork buffet- this was served from 7pm in the main restaurant. The menu consisted of soup to start with followed by a choice of Chicken chasseur/ Fish pie or a vegetarian pasta dish. To accompany the dishes there were sauté new potatoes and mixed veg ( beans, broccoli, courgettes, cauliflower and mange tout.) Desserts were displayed buffet style and cheese and biscuits too. The service was good, the food hot and relatively tasty- I chose a tirrmasui style dessert served in a glass- it was very warm and had become mushy in texture- I decided to leave. My husband had cheese and biscuits and was very happy with his selections, celery and grapes accompanied his cheese. Christmas Day Breakfast - served until 10am This was buffet style and offered the following to choose from Cereals, sliced meats, fruit selection, juices, yoghurts, pastries, toast, hot buffet of sausages, bacon rashers, fried and scrambled eggs, beans, mushrooms, grilled tomatoes, hash browns. Everything was freshly tasting, the buffet replenished regularly and tea and coffee was served by the waiting staff and top ups were offered at least twice. Christmas Day lunch- served at 12.30 We were allocated the large function room which was decorated as as white festive wonderland- Christmas music played in the background. Upon arrival we were offered prosecco and canapés and shown to our table. The canapés continued to be offered for around 20 minutes- we had to decline more as we didn't want to ruin our meal. Our first course options consisted of a terrine with toast and a hot mushroom with cheese and leaks. Both dishes were a little underwhelming to say the least. The main event - the reason we booked the break- turned out to bethe biggest disappointment of all. Our meal was served completely plated with everything available on one plate- and I would describe the plates as a little bigger than side plates - they reminded me is school dinner plates. On the plate we had 3 slices of boned and rolled turkey in a pile, a slice of very bland stuffing, pigs in blankets, 3 small roast potatoes, half a parsnip, 1 sprout and a mix of the same veg from the evening buffet , all with gravy on. Despite the small plate of food I left all the meat and stuffing as completely tasteless. I have never been more disappointed with a meal. There were no offers of more veg or gravy and at no point were we asked if everything was ok. Our desserts were just another disappointment - The Christmas pudding was tasteless and my cheesecake was bland- I am a dessert fan and NEVER leave a crumb behind- but this dessert was not worth the calories! Tea and coffee was later served with a min hot mince pie- highlight of the meal! Christmas Night cold fork buffet- served from 7pm This consisted of sliced beef, quiche, poached and smoked salmon, pate, salads, crusty bread and hot new and mashed potatoes to accompany- a selection of desserts and cheese . Boxing Day-check out by 11am after the same breakfast offerings as before. My over all review of our Christmas break - I would have rated 9/10 if Christmas lunch had been better- but it wasn't, so I would rate at 5/10, and I wouldn't book again for 2018. I am realistic - a lot was offered for the price- however I would have been happy to pay a little extra to get a better Christmas Day lunch.

    5
    « Bob »

    Great hotel, lots of character, great staff and overall clean, quiet rooms and pleasant experience. High quality of food - properly prepared and presented. No pressure, no upselling and service with a smile, thankyou! Comfortable bed too...

    3
    « Nice hotel to use if cruising from Southampton »

    We have just used this hotel for the second time before cruising from Southampton. It's good value for money, costing £230 for one nights accommodation, dinner, bed and breakfast, parking for two weeks and taxis to the port and return to the hotel at the end of your holiday. It's a very big hotel so lacks the personal touch. Food good especially the breakfast. Check in quick and reception staff efficient and friendly. Rather pricey for drinks and had to wait a long time for drinks, a cappuccino took 12 minutes whilst I stood at the bar whilst she made it. Complimentary tea and coffee is available until the taxi picks you up. The room is fairly standard, a bit on the small side and was cold, although this was the same throughout the hotel. Would we use it again - probably as it's a slick operation and if you are travelling a long distance to the port it's convenient. As we are only travelling from the Midlands we would probably choose to drive down on the day of departure and save the £230 for more holiday spend.

    5
    « Great Stay »

    I stayed here with some work colleagues for a business trip and the Hotel is amazing both inside and out. We were welcomed very professionally and with a smile too. Checked in without any problems and my room was large and very clean. We had Dinner that evening and the food was very tasty. Plenty of room in the car park with an overflow area around the corner of the main car park. Bed was comfy and breakfast was also plentiful with a huge variety of food to choose from. Would definitely recommend this hotel and would stay again too.

  • 4
    « Chilworth Manor Experience »

    I will start by saying I have stayed at this hotel on numerous occasions and the experience in the past has been excellent. However on this occasion our night was continually disrupted by another drunken guest who was roaming the hotel kicking doors and being abusive and very aggressive. Whilst eventually resolved by the police there was no onsite security provided by the hotel to ensure guest safety. Avoid on a Friday or Saturday night would be my advice, particularly if they are hosting an event..

    5
    « Pre cruise stay »

    We have stayed at Chilworth many times and is an excellent way of relaxing before setting off on a winter cruise. Their Park and Cruise package is excellent value for money, in a rural, relaxed and friendly setting. Reception staff are professional and courteous, along with bar and restaurant staff. The gardens to the back of the Manor are stunning as is the veranda at the back where drinks can be taken.

    1
    « Not Welcoming To Families »

    "Restricted times for children in leisure club. Under 18's must be supervised at all times, and are only permitted in the pool 3pm-5.30pm Sat, Sun & Bank Holidays." We booked this hotel partly so we could take our children swimming in the morning, as we have done at many other hotels we have stayed in before. Ours are much younger, but it's hilarious that they wouldn't allow a 17 year old to swim unsupervised outside the hours above. That would exclude some Olympic gold medal winners. Anyway, just putting it up here for others to be better informed than we were. I have found it on the website now I've taken the time to read all the small print. Room was really hot, I tried to turn the heating off to little avail. Opened window and there were staff outside our window shouting and swearing until 10pm or so. They were carting empty bottles to the bins located a few metres from where we were trying to sleep. I saw one other child in the hotel the whole time we were there. It was busy, Xmas parties etc, but very few children at all in the place. Which figures. When I put my feedback to the manager I got an email which said: "We do endeavour to communicate the child swim times to all guests prior to arrival" They made no attempt that I can see, I have read all communications sent by them. "We find the afternoon slot is more popular with guests as it gives the ability to use the facility upon check in." I find this very hard to believe. Many people would be checking in too late to make the family swim slot at all. "I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience." No thanks.

    4
    « Great hotel, but.... »

    Beautiful building, clean and well appointed, well heated, good food served promptly by willing staff. Lovely parkland environment. Bar service very slow, but most disappointing aspect is the sea of cigarette butts surrounding the entrance. Why allow smoking anywhere? The aroma of smoke wafts up to rooms 16 & 17, whose occupants are also within earshot of conversation, peppered with expletives, long into the small hours, from those gathered outside the front door. What a shame! Blemish on otherwise enjoyable stay.

    4
    « An organised Murder Mystery Event and the manor and we stayed over night »

    A wonderfully maintained building in lovely peaceful surroundings. The event was great fun and very well organised. I would also like to add that the function rooms for all of the events/parties taking place where beautifully and very creatively decorated, which made the experience very atmospheric Food was good and the staff polite and friendly.

    4
    « A good stay and just the right distance from the town... »

    While the Sat Nav (Tom Tom) mislead us by getting us to turn off one turn too early when we did find the Hotel it was a treat. The building impressive from the outside and comfortable on the inside. The bedroom was nothing special, but absolutely adequate, big comfy bed - well the heating system (a single electric heater) was a bit odd but did the job. Good to find USB sockets by the headboard and decent speeds from the WiFi. The bathroom was fairly standard and the shower flow and temperature were good. The ceiling however suffered from mildew (room 203) which spoiled an otherwise spotless room. Breakfast was well presented and the sausages were particularly nice. We balked at the price of the mains in the restaurant and headed out on both nights to pubs with similar menus at half the price. The pubs also had draught beer! The swimming pool is great 18m long by about 9m wide room to swim for exercise and a sauna and steam room along side. I didn't use the Gym but had a look in. It seemed heavy on running machines and cross trainers with a few other exercise machines at the ends. I did not see either advertised or provided any facility for charging electric cars. I will though be going back to this hotel - I liked it and the few shortcomings did not put me off.

    4
    « Great Place to stay and relax »

    Stayed for a night with my family on our road trip around the country. Beautiful architecture with neat and clean rooms. We should have stayed there for a few more nights. However it is quite far away from the town/city. But the front desk boys were very helpful in finding the nearest fish and chips shops.

    5
    « Very impressive..... »

    Stayed here last night, amazing big country house, lots of Christmas trees which were lovely, very clean reception and bar area, room is very clean and a good size, bed comfy, nice quality bedding, tea tray well stocked, Breakfast this morning was lovely, well stocked, all clean and tidy, tasty, the lady who was helping us was friendly and helpful, sorry didn't get her name, little blond lady .....thank you! I would definitely recommend this hotel, it has a great feel to it. Used the well stocked gym ..... Walked round the lovely gardens, fab place...

    4
    « Great architecture and good accomadation »

    This is a very impressive building with a pleasant entrance hall leading to a massive room which looked as if it may have been used as a lounge/ballroom in days of old but now used as a lounge with bar. The dining room is a little small for the number of people using it for breakfast, but the staff were efficient and friendly and quickly cleared tables for the next guests. We did have one evening meal in the restaurant which was very enjoyable if a little expensive. Our bedroom was in a newer block but it was big enough for us and had a pleasant view from the window. The Hotel is in a perfect location close to Southampton and the New Forest.

    5
    « Excellent place to have a relaxing stay »

    Wonderful location for Southampton and the New Forest . Delightfully located in beautiful grounds with walks and a lake full of waterlillies. Friendly staff giving one a warm welcome. Clean well presented room with good wifi that actually works reliably. One of the best breakfasts we have had with an excellent choice. An excellent spa with pool. Lovely views from room. We would not hesitate to return again. A credit to the staff and management.

  • 4
    « Quiet retreat »

    Quick check in though I think it would have been better to be informed of when and where breakfast was served, where the pool was. We were not told of any of this. The room was clean and warm. Provision of toiletries, tea and coffee making facilities. The hotel was very clean. Staff friendly. Evening meal very good although very pricey for what you got (we were on a deal where the evening meal was included so this was very good). Buffet breakfast. Lovely grounds plenty to explore. Close to Southampton if you want to visit. Would definitely return.

    4
    « Beautiful location »

    The hotel is situated in a quiet location in the immediate vicinity of the Science Park of the University of Southampton, with amazing gardens and magnificent trees which really are worth exploring. We stayed for only one night and got a really great deal booking directly with the hotel and so really have little negative to say for the price we paid. We had a comfortable, clean room and all the usual amenities we now come to expect were provided. We slept really well as it is away from any main roads so no traffic noise. Whilst the room was nice, the reception area and bar don't have much of a welcoming ambience and bar snacks etc were a little pricey, but it is a hotel so only to be expected. We had breakfast in the dining room, which again lacked ambience, but there was a good choice, although the cup of tea from the flask left a little to be desired - much prefer a pot of tea on the table. Staff were OK and helpful.

    3
    « Cruise package »

    We stayed here on a cruise stay and park package. Cost included hotel, parking, transfers by taxi to and from the port, breakfast, late checkout and complimentary tea and coffee until you left. Service was ok, no one went the extra mile. We had a standard room, I think if we stayed again we would upgrade as the room was quite small. The grounds were very pleasant for a stroll.

    4
    « Peaceful Location »

    Enjoyable stay in a quiet location, ideal when cruising from Southampton. We found the staff friendly and helpful. If you have time explore the conservation area that adjoins the hotel grounds. Maps are available from Reception. Booking directly through the hotel website ensured a good price and a free breakfast. Although we didn't use it the swimming pool in the adjacent health club looked inviting.

    5
    « Great 1 night stay on first visit to this hotel. »

    First time I have been to this hotel and was impressed as soon as I drove up the tree lined entrance. The Hotel is set in beautiful grounds with lovely trails through the extensive gardens. Our room was very modern followed by an excellent full breakfast buffet including freshly cooked bread/ pastries and fruit selection. There is a brilliant new leisure complex on site with pool,spa,steam room, sauna and gym. Staff are very professional . Would stay again in the future

    4
    « Secret Escapes Experience »

    Two night experience all inclusive which I considered good value. Room was large but the bed was a small double & not in keeping with the room size. This was disappointing. Facilities around the hotel were good & health club very good. Restaurant was good although did seem overpriced but as we had an all inclusive package this was not a problem. This is an ideal place to visit post Cruises from Southampton as they include taxi costs to & from the port. Overall this was a very enjoyable two days.

    4
    « Well priced »

    Had a business meeting here. Needed to stay the night. I was pleasantly surprised re the value of the room which was up to standard and clean. Breakfast which was decent was included. Late night bar. Would liked to have checked out pool an sauna facilities but work and late bar the night before prevented my trying. Well worth 4/5 but if for pleasure may have scored more.

    3
    « Over priced below average food »

    The hotel is nicely decorated, spotlessly clean and comfortable! Sadly the restaurant badly lets it down. Almost raw french beans and shallots came with my chicken breast and tiny fondant potato! £18 for that. Decided to pass on desert. If I was to stay here again I would go out to eat!

    5
    « Perfect overnight stay!! »

    Having just returned from a quick overnight stay I can only say this is a beautiful property set in stunning surroundings. Hotel was easy to find and well signposted. Lovely long tree lined approach unveils the property in all its glory. There is ample parking outside the entrance also. We were greeted very well by the reception staff and were told that the hotel Wi-Fi was unavailable but we could use the staff Wi-Fi for free. Nice touch. We were also told the restaurant options and we'll informed regards breakfast and evening meal times. The room itself was of a great size for my wife, myself and our 3yo. Plentiful amenities and a gorgeous view of the hotel grounds. I can highly recommend a stay here for any purpose as the location is ideal. Quick tip. The Chilworth Arms just outside the main entrance is a beautiful bar/restaurant.

    4
    « Room for improvement »

    We stayed here on the 28th of October for my sister in laws 50th birthday bash ..firstly I'd just like to say we had a great time and staff do work very hard as it was full so would be stressful id imagine..I gave this 4 stars because I feel like there is room for improvement this hotel is good value for money and rooms are quite basic ..I didn't like the bathroom way too small and needed re grouting and new Lino ours had rip in it and looked like it had seen better days ..I do have to agree with other reviews apart from the older lady at reception who was very polite helpful and nice waiter at breakfast the rest of the staff were mainly miserable didn't smile and looked like everything was effort ..it's a shame because I really think it lets the hotel down and I defently think with all the reviews saying about it on here are totally right and this really does need to be addressed ..they shouldn't be in the job if they can't smile and be friendly it goes a long way and often will make peoples stay a lot better it costs nothing to smile and greet warmly rather than go round with doom and gloom faces ...anyway we all got drunk and had a great time at party and enjoyed our stay Thankyou

  • 4
    « Pleasant couple of days in October »

    When Best Western email you with "special" deals at "special" hotels, you have to sit up and take notice - and we did. For around £54 a night we got an executive double room with breakfast (for 2). Overall, we were not disappointed - how could you be at that price(?) - our room was very comfortable, very clean and we slept soundly. All the comforts were there but it was a pity that the hairdryer couldn't be plugged into a socket near a mirror - the only mirror being in the bathroom and a only shaver socket available there. Full marks for the excellent bedside reading lights and the efficient heating. The location is absolutely splendid - amazing grounds and gardens, plenty of parking spaces and a truly beautiful building. So it was really the staff the made or broke the stay. We arrived a bit too early to check in so decided to have a drink in the bar - but there was nobody there to serve and I had to wander around for some time to find someone to fix us a drink. At breakfast on the first morning we were met by a staff member as if we had arrived for a funeral - no smile, no greeting. Such a shame and, on reflection, most of the staff at breakfast seemed quite "low". Drinks and food are quite highly priced here but the Chilworth Arms public house is very close by and offers a very competitive menu and price list. Chilworth Manor Hotel seems to cater mostly for the training course/conference market and cruise passengers taking advantage of a special package - a night's B&B, car parking for the duration and transfers to and from the Southampton cruise terminal. We did enjoy our stay here very much and spent a lovely day touring the New Forest - give it a try!

    3
    « Could have been better »

    Booked a three night stay in a 'Luxury' family room. I have to say I was disappointed by the size, furniture and provisions in the room, although the bathroom was nice the room itself was smaller than I expected and not particularly luxurious (there is no definition of their website as to what you expect to get in a 'luxury' room as compared to Standard and Superior, but we had expected something better than a view over the car park and a foldaway children's camping bed). The child bed had the thinnest mattress ever though the staff bought a second mattress when we asked which was fair enough. It was clear this was not really a family room, they just put a small cheap single bed into a double I think, which I always find irritating. There was very little in terms of drawers to unpack our clothes into, we could have done with a chest of drawers in place of a couple of useless small tables next to the bed. Four small milk satchets per day meant we were rationed to one and a third cups of tea per day per person. Biscuits and two small bottles of water were provided, but cups/water/biscuits were for two people, they clearly did not know or care that our daughter is a person too! We had to ask for an extra cup which was duly provided. Our main disappointment though was the fact that children are not allowed to use the swimming pool except for 2 hours on a Saturday and Sunday, plus bank holidays. As we arrived after 5pm on a Sunday it meant we could not use the pool/sauna/steam room facility for any of our stay which was one of the reasons we booked this hotel. To be fair it does state this on the website but we did not notice the the small print stating this information, it should have been clearer. The hotel manager told us that the leisure pool facility was sort of separate to the actual hotel and was a private members club therefore there was nothing he could do about the 'no children' rule. Breakfast was quite good with a fair amount of choice on offer and a tasty hot offering. We did have to wait 15 mins for our coffee on the last morning and it arrived when we had nearly finished eating which was annoying since we had nudged the staff a couple of times. We did not have evening dinner in the hotel because the room looked quite stuffy, we did not see a children's menu, and it would have set us back around £100 for a two course meal with drinks for three people. The grounds (not all owned by the hotel) are quite nice for a walk, there is a pond and circle of trees that you should try to find, plus a very old Cedar tree. Perhaps we would return one day but not with children and probably not bothering to pay extra for a luxury room

    1
    « Rude staff and small print »

    Just arrived and the staff are lacking in customer service to put it lightly. It took two of them to accept an envelope for a party booking on behalf of someone who wasn't there. The duty manager was free but he ignored us so we waited to check in feeling the fraught blowing through the front doors. We then discovered the children couldn't use the pool whilst we are here when another guest came back from their room and mentioned it. The family room is just 2 fold out camp beds whereas the family room we stayed in last night was 3 times the size and had 2 king size beds. Not a great start and we won't book here again. From looking about they seem to want their revenue from wedding fayres rather than hotel guests.

    4
    « Nice Hotel, Shame About The Aircon »

    Generally I'd say this is a nice hotel. I stayed here for two nights (room 309) and other than one issue I wouldn't hesitate to recommend it. The only thing that rather mared our stay is the rather loud air conditioning vent/fan in the bathroom. There were no controls in the room and when I queried this with reception they informed me that it was not possible to turn it off. As someone who is easily disturbed by noises like this, it didnt make for the most peaceful nights sleep. The only other thing I'd say is don't expect an intimate cosy drink in the hotel bar. You are basically just sitting in a large brightly lit sparsely furnished room with a bar on one side. So much more could be done with this area but for whatever reason they haven't done anything to make it an intimate place to meet. Other than those two observations, everything was okay. Breakfast was nice, and grounds/location of hotel was good. Room was clean and bed comfortable.

    5
    « Fab Fab Fab »

    We booked a last minute break through secret escapes for a 3 night midweek break. Had a suite overlooking the gardens. Everything from start to finish was lovely. Even the creaking floorboards added to the character of this lovely old manor. We stayed on a BBD package. 1st morning we decided to have room service, food arrived hot and was lovely enjoying the garden views. We had a 3 course evening meal both nights and all I can say is wow! and I'm very fussy with my food. Portion sizes were beyond me, food was cooked to perfection & well presented. Spa facilities- we used these on both days. Very nice and relaxing and clean facilities. My only dislike Is that you have to leave the main hotel to walk across to the spa. No major issue as long as it's not raining. We also walked around the grounds which are lovely and great for some fresh air. All in all a very pleasant stay and we'd definitely come back.

    4
    « Good Park & Cruise package »

    Second visit here on a package for DB&B Park & Cruise. Very good value when you consider what individual component costs could be. Superb grounds which adjoin conservation area of Southampton University - so get there in time to make this an additional day of your holiday and use the free spa facilities too. Comfortable, clean rooms. Good food at Dinner although no bread roll offered and no table cloths. Breakfast was self service buffet style and adequate. Don't even ask for the wine list as it's the usual large hotel rip-off story with wines starting at £20+. Waiting staff need a refresher in silver service and good etiquette - nasty habit of reaching across guests rather than walking round to the correct side. I'll be back for next cruise link up. Great reception team, very helpful and accommodating. Private taxi transfer arrangements to / from port of Southampton were very efficient.

    5
    « great location »

    excellent hotel set in its own grounds great service and friendly staff stayed here several times its always a pleasure then hotel in general is a nice place to relax the bar and restaurant are excellent food is nice and priced reasonably

    4
    « Great place »

    Visited the place during the weekend, one night stay. We booked the spa treatments and we really enjoyed it. The spa staff did recommend us a better pack than what we initially booked and it was amazing. I felt very relaxed after the 5h spent there. Also, they have sauna, steam room, pool, spa pool & gym. It was not that busy during the morning and therefore it was very relaxing. As far as the hotel is concerned, clean rooms & lovely grounds. The bathroom was quite small but very functional. The staff is friendly and food was great. We will book again!

    2
    « Disappointing food and stay. Staff all in a mood. »

    We stayed for a weekend away at Chilworth Manor. The hotel is clean and well kept. It looks impressive when you first drive in. Rooms are very clean too. However - we were disappointed with our stay. We booked a room and dinner. The dinner is not nice at all. The bread served with the soup tasted as if it had been frozen. Really poor food. The staff of the hotel never smiled and constantly looked harassed. When we asked the front desk for recommendation of where to go for the day the lady did not know what to say to us. Overall the grounds are beautiful, the rooms are clean. The bed was uncomfortable, staff not friendly and food not great.

    5
    « Can't wait to come back! »

    This is the second time we have stayed here with our son. It's a beautiful hotel and we always have a perfect stay. The rooms are comfortable, warm and welcoming. They have everything we need and are always very clean. The beds are so comfortable and ensure we have a great night sleep with complete blackout curtains. The breakfast is brilliant. Lots of variety and always hot and fresh. I always judge a hotel room on the bathroom and here we always find a lovely bathtub, complimentary toiletries and a powerful shower and big, fluffy towels. We can't wait to come back next time!!

  • 2
    « Not recommended »

    Very poor welcome, although to be fair we found out later the receptionist was a trainee. We had booked dinner for 7.30pm but the hotel changed the time, and when we got there the food was mediocre. A pity because the first night was our wedding anniversary. We had to change rooms because the telephone didn't work and our new room had an uncomfortable bed and mould growing on bathroom tiles. All-in-all very disappointing.

    3
    « Overated »

    Location and gardens beautiful , pity hotel and service not of same standard. Room was on ground floor and nothing more than standard but bar and restaurant of pub standard and service very slow. Entertainment good though when a rat entered the bar area and was the target for endless visitor photos. Will not be returning especially at overpriced accommodation, Will go back to Cromwell Arms

    5
    « stay/park/package »

    2nd year we've stayed here prior to cruising. Hotel is situated in beautiful grounds. Rooms are comfortable & clean. Quick efficient check in, & out. Evening meal was excellent, as was the buffet breakfast. Bar prices reasonable. All staff friendly, pleasant, helpful. Ample parking spaces. Taxi pick up from the hotel & returning from ship 1st class. A great start to our holiday. Highly recommend. Thanks everyone at chilworth manor.

    5
    « Awesome »

    Had a one stay. The check in was very easy, room was superb, breakfast good. The room was spotless, all the usual amenities, very clean, air con worked well and room service was fast. Highly recommended, lots of car parking, secure area and wonderful garden

    4
    « An excellent place to stay after dropping son off at Uni »

    The drive up to the hotel through well-maintained gardens makes you realise that this was an impressive location once. Exploring the less well-cared-for rear gardens reveals how easy it is to allow a beautiful garden to fall into neglect. What a shame, as there are some lovely areas, but all in need of tlc. The hotel is clearly a venue for weddings, anniversaries and other big functions (including a baby shower when we were there), and as such the car park was full and we were obliged to park a good distance from the entrance. The rooms were still being made up when we checked in at about 4pm, and it did not make for a very welcoming sight to pick your way past last night's laundry. The room was small but well maintained, and the bathroom looked like it had been refurbished relatively recently. For a single night stay, you could not ask more for the price. One niggle though: why do hotels install fire doors which bang loudly when they close? We were woken very early by people going down the corridor opening and closing these loud doors. We had not initially booked for breakfast, but on checking in we were advised that it was £14.50 each if we paid in the morning,or we could pre-pay £10 then and there, which is what we did. Breakfast was not the highest quality meal I've ever had, with rather chewy croissants, and cooked breakfast all rather mediocre, but for £10 for all-you-can-eat breakfast it's difficult to complain.

    1
    « My daughter's wedding »

    My whole family stayed at Chilworth Manor for my daughter's wedding. She was married there on 9th September 2017. We stayed for 4 nights. The staff were lovely. Nothing was too much trouble for them. The hotel has recently undergone a total refurbishment and we were so looking forward to the 4 nights. The actual wedding was amazing. The staff were attentive and everything went like clockwork and to plan. The actual hotel however. Enough to say I will not stay at another Best Western. We had paid extra for a "superior room". I had booked 3 rooms in this category. 2 for 4 nights and 1 for 2 nights.The rooms looked out onto a yard where the bins were. The staff entrance was also there. The noise from the bins and the staff as they came and went woke us up on numerous occasions (I appreciate they have to enter the hotel somewhere. This was why we paid extra.). When my daughter pointed this out she was offered a fan to keep the room cool while keeping the window closed. The main bar was always cold as the doors were left open. When we asked if we could close the doors into the reception area we were informed that for fire regulations the doors between the reception and the bar had to remain open. The doors to the outside were closed, but, we regularly had to close them again as guests coming and going kept leaving them open. (Again this is understandable as with heavy cases etc it is difficult to shut as you leave.) Considering how much money the family paid at the hotel for the wedding and all the guests who stayed I would say it is well overprice. The B&Bs we stayed in for the rest of the holiday in various parts of England were much more value for money. Although I would say the staff deserve 5 stars the hotel itself deserves only 1. Not an hotel I would recommend

    4
    « Fantastic Manor Hotel »

    We stayed in this beautiful hotel for two nights while visiting family in Southampton. It is about 15 minutes from the centre of Southampton and very close to the M3 motorway. What really impressed me the most was the beautiful grounds and the fact that it seemed to be open to the public to walk and enjoy the woodlands and forestry which surrounded the hotel. We met dogs of all shapes and sizes being walked through the woods. There is one opening with massive trees all sown in a huge perfect circle which is absolutely beautiful with the sunlight streaming through the branches. The hotel is very impressive, the ceilings and stairways are only beautiful with paintings and furniture to match. Our bedroom was spacious, spotless and very comfortable with ample towels and toiletries provided in the large bathroom. We didn't eat in the hotel other than at breakfast and it was probably one of the best I have ever seen with anything and everything you could want for breakfast provided. There is a quaint little pub just a few minutes walk from the hotel where we were meeting friends and family and it was perfect that it was so close by. The only negative I have with the hotel was the bar area - or lack of one I suppose would be more accurate? The bar is in the entrance lobby with the main door leading to reception and outside. There is no feeling of privacy or cosiness as the human traffic had to pass through on the way to rooms and restaurant and for those who wanted to sit quietly in the lobby reading there was the noise of people ordering drinks etc I feel in a building of this size a separate bar area is something which could be accomplished quite easily. With the exception of one young lady behind the bar we found all the staff to be friendly, pleasant and helpful. Overall I would stay again, the Chilworth Arms being a strong deciding factor as it provides the cosy bar which the hotel does not.

    5
    « Private Function, Celebration Dinner 18 guests »

    We held our Golden Wedding Anniversary Dinner in the Earl Jellicoe room, an ideal room for this event overlooking the attractive grounds. The waiters service was attentive and professional. All the meals were exceedingly good and very well presented. This is why we chose this hotel as we have heard from several people its standard of food is exemplary. We complimented the head chef, Stephen Lewis, as his food is of the highest level.

    1
    « Overpriced and needs Re-Inspection »

    We were very disappointed with our stay. At £152 room only we expected far better than the very small poky room we were allocated. We had none of the ?Edwardian Manor House Hotel?, offers charming accommodation?. Our room was about 30 years old and it was most certainly not value for money. We booked the room over 2 months in advance and had requested a top floor room. Unfortunately this was not allocated to us without any prior notice or even at check-in. The blocked sink was not attended to and was unhygienic, and the shower dribbled. On the evening of our stay we were kept awake by extremely noisy guests in the room above. The Night Manager was unsympathetic and quite disinterested implying that it was nothing to do with him. The noise was so bad we asked to change our room, but one was not available. At dinner we had to wait for an hour for the meal even though we were one of the first people to dine. The Chef's recipe Tikka Masala was so bad it had to be returned with the accompanying Nan bread that was as hard as a cricket bat. The Cannon of lamb was poor at best having a greasy smell and taste and not the ?rich lamb? as stated, but we were so hungry and it was late we had to eat something. Breakfast was equally uninspiring. The plates were stone cold, the sausage had to be returned due to it being under cooked; the chef looked at it and took it away. A massive batch of fried eggs had been cooked earlier, clearly to save time and money, and they had been standing a long time, and were cold and rubbery. There was no honey and the beans were consumed in vast swathes of cold juice. It boasts AA Rosettes, awarded by independent assessors, for the quality of their food. I would recommend they need to be re-inspected ASAP! It did not improve at Check-out. There was only one receptionist when all guests were leaving and we were kept waiting for 25 minutes. Again, when we shared with her our experience of the room and noise she too was unsympathetic and caring and simply said; ?I am sure you will have a good nights' sleep when you get home?.

    4
    « Surprisingly Good »

    Stayed midweek - not my usual place of stay, but the hotel was a lot better than i thought it would be. Nice grounds; reception a bit frosty on the welcome and fairly untidy, was the only blemish on a comfortable stay. Would come back

  • 4
    « Lovely hotel but standard of food in the restaurant a bit disappointing »

    Hotel set in a lovely location with beautiful extensive grounds. The pool, sauna and hot tub facilities were excellent. The room had everything you needed and was clean and comfortable. The only thing that lets it down a bit was the quality of the evening meal in the restaurant. It was quite expensive, over £100 for 3 courses with wine for 2 people. The starters were meagre portions and the mains were not that exciting. However the buffet breakfast was very good with plenty of choice. Would stay again but not dine there.

    4
    « Nice view »

    Just a quick thank you to Viv for giving me one of the rooms with the best view. Back to normal standards at the hotel :-) The refurbishment was a good investment and things have settled down since February.

    3
    « Convenient but overpriced »

    Stayed here in Sept for visiting New Forest and Portsmouth. We had a room in the main part of the hotel which was quite small for an 'Executive' room. This was above the dining room and we were woken up late at night because decorators had been sent in to work on the dining room ceiling causing a lot of noise. This was immediately stopped after complaining but shouldn't have happened in the first place. Food was good but looked as if the menu did not change very often. Probably geared up for the wedding market with only 1 or 2 night stays. Generally average for a short stay but not good value. Would not choose this particular hotel again. Note that the pool/spa facilities are in a completely seperate building at the other side of the car park.

    5
    « Good Place for a Wedding. »

    We stayed for 2 nights as we had a wedding at the hotel. We could not fault the organisation and service on the day of the wedding. The food at the reception was excellent considering they were feeding alot of guests at once. We had a meal in the restaurant the first night which was also excellent. The F & B manager in the restaurant, Vali, was very professional and friendly. The room was clean with tea & coffee and free toiletteries, but no safe.

    4
    « Amazing setting »

    I stayed here at the beginning of September for business. The hotel is set in acres of stunning grounds, it really is beautiful. The staff were lovely and friendly, both at the hotel and the spa facilities on site, that are free to use during your stay. I would have loved to have stated longer to explore the grounds and nature trails. The only downside is the rooms are a little dated, however they were clean and comfortable and provided everything I needed.

    5
    « Lovely two night stay »

    Arrived on a Sunday ,stayed in the hotel for evening meal. Contempery menu and crockery which were lovely , however let down by old fashioned deco of restaurant . Room wonderful, recently refurbished over looking the garden , everything you could wish for and more . Wonderful nights sleep. Visited spa for full body massage , swim , steam and jacuzzi, all fabulous . Enjoyed delicious afternoon tea with fizz a good combination of sweet and savoury. Hotel good location for visiting Southampton, also nice just to explore the grounds visiting the lily pond , enormous cedar tree , the ring of trees and the orchard . Had tasty breakfast in the hotel both mornings . Nuri Restaurant supervisor on our first visit ,told us to find our own seat and didn't attend to us again . A noticeable difference on our second visit with Denise restaurant supervisor who asked us where we would like to sit, showed us to the table we wanted and was attentive throughout . All other staff were equally as friendly and helpful . Can't wait to return when next in the area .

    2
    « Very disappointing Anniversary stay »

    First impressions of the Manor were good. We arrived a little early at 2.30pm, and were told our 'deluxe room' was not ready and check-in is not until 3pm. We were told we could wait in the bar lounge area. Within minutes there were hoards of people walking through and filling up this area- en route to a function around the corner. A huge queue formed at the bar- but no one was serving. One of the receptionists found a member of staff to serve and the lounge became extremely noisy. At 3pm we went back to check in and yes a queue had formed! Our 'deluxe' room (4) was in the old Manor and overlooked the beautiful terrace and garden which leads onto a nature reserve, unfortunately just beyond is the M27 so there is a constant hum of traffic. The room was spacious, well decorated with a large comfy bed, although we found out later the pillows were compact and had lost any bounce. Lovely modern ensuite with a good shower over the bath. We spent a relaxing afternoon in the health club which is a walk away from the hotel. The guy on reception was cheery and helpful, the pool is of an excellent size, there is a sauna and steam room and loungers poolside. We had booked a dinner bed and breakfast package, and organised dinner for 8pm, but when we arrived at the dining room and waited to be seated we were ignored! Dinner was a mixture of good and not so good,I had a lovely sea bream dish for main but the dessert was awful-pear cheesecake that wasn't a cheese cake and wasn't good on my palate! Breakfast proved to be even more challenging- fried and scrambled eggs completely over cooked and like plastic, completely unacceptable which I showed to the hostess (who doubled up as a receptionist-is that why she did not smile ?)-she took my breakfast away and arranged for fresh poached eggs, bacon & mushrooms-after a wait 2 under-cooked eggs arrived swimming in water and the rest of the food was cold!? A new tray of scrambled eggs had been brought out so for 3rd time I attempted to get a decent breakfast. How was the breakfast? the hostess asked- not good I replied. Note;If you want poached eggs or are vegetarian or gluten free you have order and there is a supplement. As a gesture of goodwill our wine and coffee was removed from our bill on checkout but quite frankly I would have preferred to have had good food and good service. No one smiled (other than the chap in the health club) this is our overwhelming experience of this hotel, there is obviously a management issue here-so guys get it sorted with a little thought and interaction with your guests it could be a lovely place to stay.

    3
    « Handy Hotel for visiting Winchester, Romsey or Southampton but we will not use it again »

    This is our second visit to the Hotel and while the building is really interesting the service is indifferent. I have recently had surgery on my spine and presently have one arm in a sling which impedes my movements. I requester a room with a shower (not a shower over the bath) and to be near the reception area to make carrying luggage easier. on arrival we were treated to a blank look when I asked if my request had been met. The room we were given was on the top floor and after going through 2 sets of firedoors was as far away as you can be from reception. The room was a small double and was probably planned to be a single as there was only one bedside light and one bedside table. food in the bar is the same price as the restaurant and the drinks on the expensive side.

    5
    « work trip »

    excellent sauna and pool, couple of minutes walk from hotel. Set in outstanding grounds, so peaceful. Breakfast usual hotel buffet thing. Lovely patio for a couple of beers. Peaceful place, no sleep disturbances. Nice pub at the head of the drive about 10 mins stroll away if you fancy a change. Will stay again

    4
    « Good value »

    We were visiting family in Southampton and stayed here for just one night. The Sunday night prices are excellent value, especially when breakfast is thrown in for free on some deals. The breakfast was good with ample choices of food, from a full English breakfast to a continental-style offering. The room was spacious with a very clean en-suite bathroom. The one problem for us was the temperature in the room. It was not a particularly hot summer night, but the air conditioning was not working. (In fact, I'm not even sure it was connected) The room was far too warm and I think this may have been because it is situated over the kitchen block and, as we all know, hot air rises! We did mention this to the reception desk on leaving and, in fairness to the duty manager, he did offer a free upgrade on our next visit. Not sure when that might be, but hopefully he will still be happy about the offer when we do.

  • 4
    « .Wonderful weekend at thisgreat hotel »

    Set in lovely grounds, it has elegence and style. We had a deluxe bedroom overlooking the lawns and gardens. The room had just been refurnished and was lovely. Bathrobes, sweets and biscuits plus bottles of water. Meal and drinks prices were slightly higher than we would expect .Overall a great experience

    4
    « A good break »

    Arriving on a Sunday afternoon, we were concerned to find that our room (and some other guests's rooms) were not ready, and offered free coffee/tea in the lounge. However, after waiting 30 minutes our room was ready. A very pleasant room of good standard. The restuarant offer a good choice on the evening menu, and the sea bass dish was delicious, and the calves liver dish was very good. The breakfast menu offered plenty of choice. We cannot fault the reception and restuarant staff, who were pleasant, attentive and provided an effective service. No problems using the pool facilities. The grounds are attractive, but be aware where you tread - some dog owners are not meticulous in clearing up after their dogs.

    2
    « Beautiful hotel and surroundings....that's where it stops! »

    When we arrived it was beautiful, the hotel and surroundings where stunning....that's where it stops! Our room was so dated, and bed was so uncomfortable. We kind of didn't mind that so much as it was only a room for the night. Then....our room seemed to be situated right next to a function room, so we could hear every single word of the music, also there was a outside smoking/seating area so we had all the shouting from that. We called reception for them to tell us it was finishing at 12 and then putting the phone down, no ohh how can we help you etc. Finally going to sleep at 1! Breakfast was lovely! When we came to check out we thought we would complain but we didn't get a chance, the receptionist didn't even ask how our stay was! Such a shame and lovely place. Not sure I would go back.

    2
    « What a long wait! »

    We booked in here for a one night stay and almost needed two to be served with our dinner! The restaurant was fairly full but it soon became apparent why this was. Our order was taken fairly promptly but it then became apparent that people on adjacent tables had been waiting for some time for their food. The starter arrived after about 15 minutes but we then had to wait another hour for the main course. In fairness after about 45 minutes we were offered a complimentary drink each but this was hardly recompense for such a long wait. When the main course (calves liver) finally arrived one portion was OK but the other was so tough and sinewy that it was inedible. When we were able to attract the attention of a waiter he agreed to take it back to the kitchen. Apparently the Chef agreed as we did receive a reduction on our bill. The final straw was that the cheesecake had run out and no real alternative was available. On a more positive note, the room was well equipped and very comfortable but would we stay here again? Probably not.

    4
    « Lovely hotel. Disappointing restaurant. Mid range with luxury prices. »

    A lovely hotel. Clean and inviting. We visited with our daughter and a small camp bed was put up in our room which was more than adequate. Rooms are clean and comfortable. The garden balcony area was a nice place to relax after a long day. We made dinner reservations and were looking forward to a good quality, tasty meal but was disappointed. I had the sea bass with tagliatelle and though the fish was cooked well it didn't complement the pasta and it just tasted bland. My husband had hake and chips which was just okay. At an average cost of £20 a meal I expected better. We didn't say anything as we put it down to personal taste but then the wine came as the biggest disappointment. It was barely cold and when we complained we were just given an ice bucket which wouldnt chill it quick enough for us to drink. It tasted quite cheap and when we googled it we saw it can be purchased for £1.99 (see photo). I understand making a profit and expect a mark up for the enjoyable ambiance but paying £19.50 for warm, cheap wine simply left a bitter taste.

    4
    « Beautiful grounds »

    We booked a night at this hotel to attend a nearby function the following day. The offer price was a bargain and we were very pleased with the room which was in the new wing. The room was comfortable, large bed, all facilities, and the bathroom was fine with a good shower. We didn't have time to use the spa but looked inside and thought it all seemed very inviting. We looked at the dinner menu, and although it was expensive we would have eaten there but thought the huge mark ups on the wine prices were too greedy, so we took a pleasant ten minute walk through the lovely gardens to the nearest pub where we spent much less. The breakfast room was very noisy, but efficiently run, with all dishes on the buffet regularly refilled. A good breakfast with plenty of choice.

    5
    « 1st Class Hotel »

    One of the best hotels I have been to. 1st class service and food. The staff were kind, helpful and very friendly. The food was amazing. Stayed with my husband and son. Children well catered for. The rooms were cleaned everyday on time . I highly recommend this hotel. We were provided with a 5 star service. Looking forward to visiting the place soon!!!

    1
    « Poor for sleep and breakfast »

    We used this hotel for two things - bed and breakfast. The hotel failed us on both counts. We had a room at the back (Rm 7) near a staff entrance. There was constant banging of doors till late and night and then again from about 0500. Not long after that, something in the hotel was turned on causing noise and vibration - think being on a cross channel ferry. So, no sleep, onto breakfast. The wait was long - a pretty big queue. Once in, there was minimal food and no tea and coffee. The food that was there was below mediocre quite frankly. It would be far cheaper and better to go elsewhere for breakfast. The pressure in the shower is non existent. The staff are friendly and the hotel was clean.

    2
    « A Thin Veneer Of Quality And Opulence. »

    We stayed here for 8 nights July-Aug this year, This is quite an impressive looking building, with its long drive past the gatehouse and up through landscaped grounds, to the majestic old Manor House, it defiantly looks the part, and from the pictures that you can see here and elsewhere online you get the feeling you are going to be in for ?something above the usual hotel stay??.. However first of all a little reality check ? If you pay for the cheapest room , or a basic package, you can't really be expected to stay in the grand luxurious Manor rooms , on a large jewel encrusted four poster bed , the figures just don't add up. What you will get if you go for the cheapest room option will be one of the rooms in the ?Newer? outer wing, which are more reminiscent of a ?Travel Premier Inn Lodge? type of thing, all adequate and the essentials covered, but no ?Lord of the Manor, upstairs Downstairs? type of feeling, but really that is to be expected, if you want the ?better? rooms, you of course have to pay the higher price. The entrance looks feels the part, the spacious lobby with its large welcoming fireplace and large comfy chairs, takes you back to a period where grand lavishness and a cringing and fawning service was the norm, where you were treated to the real luxuries in life, by people that were there to cater for all your whims and needs at the drop of a hat But this is where it ends, it has a feel about the place that this was once a Hotel with more stars that is now living on its former reputation and on its way down, or it's trying to be a higher class establishment on a budget, and falling well short. My main issues were with the staffing, there seemed to be a lack of training or a least hiring of staff that would be efficient for the job they were intended for, they lacked that ?Finesse? and to be honest a few of them just appeared to be in the wrong career totally, looking bored or appeared to be ?Not Really Bothered? if you were to enquire for anything. And the place was run with a more ?That'll do? attitude, rather than a ?How can we improve this? type of attitude. And breakfast was the biggest issue , comical at times bordering on total incompetence at others , it just feels like no-body is looking anymore , it's like they are going through the same routine & motions (badly) with closed eyes on automatic, and the ?Guest? are just getting in the way a bit. It just feels that it needs someone to go in there with fresh eyes watch where it is going wrong and how things can be improved by staff re-trained, and I feel they could be onto something so much improved? *** If you haven't paid for breakfast with the room I would like to say that it is not worth the money they charge for the individual price *** Don't get me wrong the stay was reasonably enjoyable, and many of the staff were friendly and helpful, it's just that their service was over shadowed by the poor service from others. I should point out that we never had a meal in the place after the experience we had at our first breakfast we decided to go elsewhere , so I can't comment on the food , well only to say that it seemed pricey , and there was little chance that service would be acceptable for those prices if the attempts of the morning service was anything to go by TBH I could provide a list where things are lacking, however I feel this has gone on way too long (should have kept this to the usual two line review, uploaded a few pictures, grabbed my points and moved on) , and most of you would have stopped reading by now. Oh and I am not one of those people that just us TripAdvisor to slate off a place for no reason , I just feel that this place to could be so much improved , by taking a few things back to basics

    3
    « Pleasant upgraded hotel -get breakfast elsewhere »

    Good things: New updated rooms. Many rooms have great views. Plugs near bed for phones. Baths in en suites. Bad things Sat nav based on post code takes you up a road that would have led to hotel -if the gate wasn't locked.....take the next turning Difficult to park. The hotel allows park/stay/fly. The main car park was full. Our stay was paid for (a deposit then a settlement) despite this we had to pay again at checkout-I'm sure this will be refunded but it's poor. Mattress is uncomfortable -feels like a futon. Sound proofing. There is none. Conversations could be heard in adjacent rooms above and to the sides. Not great with drunk neighbors shouting til 4am. Towels. First night the 2nd towel was in the wardrobe. Second night it wasn't. Only one bath towel. Breakfast. Forget it. Weekend breakfast is 8-10. Between 9-10 both days there was a long queue. People were told to come back later etc. The staff were rushed off their feet no coffee, ran out of croissants, fresh fruit etc. To be honest at weekends I'd have go elsewhere-we asked for a refund so we could do so whilst we were in the queue. The restaurant manager looked harassed and overstretched. This was a second stay at the hotel to be fair we'll probably come again-but then the doubletree is only just down the road (where we've also stayed). You/we have a choice.

  • 3
    « Nice hotel. Poor food »

    The hotel is set in splendid grounds which are beautiful. We sat out with drinks in the glorious sunshine. The rooms are basic but clean and if a good size. Beware booking when there is a wedding as it can be a little noisy. Checking in and out was smooth and professional. However, we had booked as a group of friends for a meal in the restaurant in the evening. This was awful. Some of us had the artichoke panacotta to start with. This was absolutely tasteless and we left it. We then had the hake in lentils- the fish was overlooked and swimming in fat. Luckily I had ordered chips which were nice. The food was really poor and given how much we had left - no one asked if everything was ok. It is also quite expensive for what it is. Having said all of that however- the staff were very friendly. A place to stay not to eat.

    1
    « Dreadful, don't bother »

    I took my mother for afternoon tea - the building is beautiful on the outside and the grounds are beautiful. However, here is a list of all the things that were cruddy about this place. 1. we had to ask for clean cups twice - the ones we were given were covered in tea stains. 2. we had to wait 15 minutes at the bar to be seated 3. staff were hungover and miserable. 4. we were seated first but served last 5. no choice of teas 6. the room for tea was a bleak conference room 7. door to room was propped open by a bin 8. corner cabinet was covered in rubbish 9. tea room was opposite toilets - the noise of dryers was very irritating. 10. toilets were a massacre. Let's not go there 11. we told a lady at reception of our experience. She said she would 'pass it on' - thanks.... 12. received an email a few days later from a manager telling us they were sorry about the cups, and that they hoped we would stay in their hotels again. We weren't overnight guests? Even their apology was poor. The food itself for the afternoon tea was very hit and miss - very good scones, accompanied by disgusting shot glasses full of jelly and cream. I couldn't be more disappointed with this hotel.

    2
    « Terrible breakfast service »

    We only stayed 1 night with breakfast. There was 4 of us in 2 rooms.The room was ok, but the bed was extremely hard and you feel the springs through it. Breakfast was a nightmare, I'm not sure the restaurant manager was supposed to greet the guests . We were made to feel as though we were trying to get a breakfast free, which we were certainly not. He said he didn't have us on his list, bit very grudgingly showed us to a table. The table was loaded with dirty dishes from the previous diners. Eventually the table was cleared, but no direction as to whether to help ourselves and there was no order taken for hot drinks. There was only 1 danish left, and no butter at all.The tea eventually arrived and we asked if we could have some butter and again after a long wait the waitress gave us 2 butters. When we asked for more as there was 4 of us, the manager after quite a wait when toast was cold he banged a tea plate on the table with more mangled butter than 4 people could need. His attitude stunk!! We would not go back to this hotel if it was free.

    2
    « Quite disappointed for the price »

    I understand all the negative reviews especially the one lacking "finer detail", it is disappointing to be asked to pay almost £300 pounds for 2 nights and stay in a tired hotel with an uncomfortable mattress. With that price you can stay in a much better hotel pretty much anywhere, it mainly needs massive updating. The old mattress had springs hurting out back the first night, but the staff were helpful when we asked for another duvet so to sleep on something softer as apparently all rooms have the same mattresses...but I hope that they can bulk buy eventually new mattresses from this century as standards have changed, you can't expect people to pay this much and sleep terribly. We were in town to visit friends so we just thought of paying a little more to get a pool and something a bit nicer, but perhaps we should have stayed in the Premier Inn as originally planned and save some money. The breakfast was average, sort of like a Premier Inn/Holiday Inn Express, it was efficient but very chaotic as it was in a very small space. The pool and gym are in an building about 3 mins walk around the hotel. Overall quite disappointing it needs massive improvements, a full makeover would probably justify the price we paid but unfortunately, not worth the price. It has potential but Best Western probably don't care to develop it further. Not sure I would recommend it to my friends mainly because of the lack of good sleep.

    3
    « Spa break »

    On arrival friendly welcome,there was a wedding on so could see it would be busy. Told us where our room was and where spa was. Off to explore. Room 5 was very hot and stuffy, opened windows but no air flow As we overlooked the glass roof of the function rooms. Found and plugged in a A fan- was definitely needed. Air con should have been installed as part of the re-furb would have added a star. Nice rooms otherwise. Spacious with all the things you would need. Spa staff friendly and helpful although it was family swim time when we arrived to we set off to see the grounds. Beautiful setting with background music playing on terrace. Only problem was slow service. There was a wedding and all the empty bottles and glasses were not removed for well over an hour and bar service was very slow. Very polite but very slow. Dinner was lovely. Great food, great choices and lovely staff. This really boost my review! The issue we found was no one verbally told us there would be music from wedding until midnight- there was a sign we found in reception the next day on check out. Room 5 is also situated above the kitchen. When the staff start working you definitely know about it. The loud clanging and banging and shouting and laughing plus doors slamming was beautiful wake up at 6am if not earlier (tried not to look at watch) this made our sleep time window only between 12.30/01.00am (late bed time of very drunk and loud guests) to 6. And we booked a spa break for a relaxing time to re-energise. Breakfast nice, although service slow and not as impressive as dinner. Could do with jam not in sachets as they do not open well and most tables struggled. Butter portions would be beneficial too. Did report my dissatisfaction upon check out- only to be told- we don't normally get complaints from that room, it's normally the ones next door. No offer of compensation or any form of apology. This has ruined my opinion of my stay- let's hope the massage I'm booked in for will help me relax because right now I am not get re-energised! I am one Sleep deprived reviewer!

    5
    « Just super »

    we could't ask for something better: great location, professional and kind staff, superb room and high quality food. To complete the picture we had a lovely "cream tea" as never experienced before! Highly recommended

    3
    « bland »

    I accept that today the establishment was struggling with fuel supplies. However, it seems that the pressure got the best of the kitchen staff today and, at this establishment with these prices, I would expect better under pressure. All of the salads in my party were bland, the food took half an hour to get to us even though we pre-booked and it wasn't very busy when we first arrived, most of the salads were missing something and we should have been offered a discount. The staff were very stressed. I've had much better here before, even though i still maintain it is overpriced compared to other places in the area

    3
    « How busy is too busy to provide good customer service? »

    An overnight stay while travelling from Australia to a family wedding in Devon. The reception was limited and not very comforting. The first 3 staff we had any interaction with noted that they were very busy due to a wedding..... Room small with a smaller bathroom but clean and comfy. The toilet didn't flush and we were told that we would be moved to another room in the morning. Too bad we were leaving early next day? Reception staff didn't appear to have a clue what was going on and lost my sisters medication that had been placed in a refridgerator overnight. Lovely looking hotel which could do with a good refurbish, staff training and a "can do attitude" in place no matter how busy they are.

    5
    « A relaxing stay! »

    Having booked a cheap dinner/bed and breakfast deal through UK Travelzoo, we were not expecting anything more than at best a mediocre break away from it all. However, our expectations were exceeded: Firstly in the impressive drive up to the manor house, then the excellent room we were allocated [room 2] and then the standard of food presented each night with the included dinner option. The package included use of the Club pool & gym facilities which also another relaxing element to the stay. There were a few minor niggles, but these were dealt with quietly and efficiently by the staff, particularly Fabio, the restaurant manager. If you see some of my other reviews you will see I certainly do not shy away from criticism when I feel it is needed, but also praise where it is due. For the price we paid per night and the service and standard we received, we feel we it was one of the best value breaks we have undertaken in recent times.

    2
    « Pricey and lacks the finer detail for such a hotel »

    Having checked in with my family on entering the room it was nice a spacious even though 2 put me up beds had been included for our children. However in the bathroom you could not sit on the toilet straight, so everything had to be done at an angle!! We also noticed that for the four of us there was only one set of towels,on phoning reception to request some more we were told to look in the wardrobe (and found another set) and then request 2 sets to be delivered to our room. They never were In the morning the breakfast staff just didn't care, first they didn't have a four seater table available for us and then they failed to ask what hot drink we would like. On prompting they did go and provide tea and coffee but the tea hadn't really seen any tea and the coffee was clearly heated up for too long as tasted awful. The breakfast was not much better as they had clearly ran out but when asked had no idea what if anything was due to come out of the kitchens. There was just not enough food for all the guests. Please note if you are travelling with children and wish to use the swimming pool then you can't !!! They don't tell you clearly beforehand that children are only allowed in at weekends and even then it's after 3 in the afternoon for a couple of hours. This is an adult pool and should be advertised as one!! We had 2 very disappointed children and we were not alone! Would stay there again as there as much better value / services on offer from others

  • 4
    « Lovely get aqay »

    As I got a BOGOF offer on us to stay in a twin with meals and breakfast I can happily give 4*. However with the attitude of some of the staff and the rooms need a revamp I would give it a 3* Would I stay again? Yes.

    4
    « Pre Cruise Stay »

    Beautiful hotel. Enjoyed excellent evening meal in restaurant Good location for Southampton Docks where the next day we embarked on a cruise. Would definitely stay here again if going on another cruise from Southampton.

    5
    « Excellent pre-cruise hotel »

    Stopped here before catching a cruise from Southampton so booked their dinner, bed, breakfast, return taxi to port & 2 weeks free parking deal. Loved the hotel - very impressive driveway, lovely grounds - do walk around them if you get the chance. We had a fantastic dinner, great wine and the breakfast next morning was really good too. Service was top notch, including @ the bar, despite the fact there was a wedding reception going on @ the same time. I would definitely recommend this if going on a cruise - the taxi they booked for us was prompt and the driver very helpful. Coming back even more so; from disembarkation to pulling up @ the hotel can't have been more than 15 minutes so very very pleased. Next time I cruise out of Southampton I will definitely be booking this again.

    3
    « Great Accommodation, Restaurant not so brilliant »

    Chilworth Manor really looks the part externally, lovely grounds, plenty of parking, well-equipped health club and impressive frontage. Easy check in despite wedding and hen party taking place at the same time. My room at the end of a wing was recently renovated, well laid out, quiet (I'd requested a room away from any functions so my request was given attention) and bed was very comfortable. Reception staff and staff in the health club were very helpful. Let down by the Restaurant - staff were struggling to cope with 2 functions and a full, Saturday night dining room; I waited 1/2 hour for my main course and the table next to me were less lucky waiting for over an hour with the food nothing to write home about taste-wise, though was well presented. Breakfast - self-service - was excellent. On the whole, offers good value for money accommodation, personally would give the restaurant a miss at peak times.

    4
    « Pretty good »

    The staff are lovely. The Stella was off. The broken TV was instantly put right. The room and bathroom were spotless. There's ample parking. The lounge looks tired. Even in July the lounge was a tad cold. It has lovely grounds. Why one hot chocolate satchet when two people are staying? Breakfast last time was lovely, And we had the same standard this morning. Poached eggs to perfection. And Stefan is deserving of a special mention as he was very helpful and polite at every turn. The dining room and house services for rooms are above the rest. Overall; others could lift their game, hence a 4 not a 5.

    3
    « Disappointed »

    Booked this hotel so we could attend friends wedding in Southampton Town Centre. We have stayed at a few different hotels over the past few years but thought we would go for a bit more of a luxurious hotel and paid more than we have ever paid before to stay in a hotel. Yes the hotel is nice we did not use the club facilities as by the time we arrived on the Fri it was a bit late and on the Sat we had to get ready for the wedding. With regard to breakfast which is priced at £14.25 per head per day, ìt was a self service buffet breakfast, the only time you have a waiter is to get a tea or coffee or to ask for salt and pepper. In a hotel like this would expect to have a waiter who takes your order for hot breakfast and to have tea and coffee on tap which is not the case here. Waiters clearing tables are polite but would be nice if they kept a lookout for guests without drinks etc. Room was nice but been in better and paid less so unfortunately will not be booking a more upmarket hotel again which stick to my instinct and pay less !

    3
    « Tale of two rooms »

    Stayed here 6/06/17 for one night, booked two at the same time, both Executive Double Rooms paid same price for both, Room 15, size of a single room with double bed, couldn't walk around both sides of bed, couldn't sit at dressing table as not enough room to pull out chair, nowhere else to sit, no other chairs, no table and small wardrobe, nowhere to put case, no bath robes or slippers, some were sent to room after call to reception, when they arrived one of the robes had black oily marks on it, called reception again, after waiting 40mins for replacement, I went down to reception with soiled robe, didn't get replacement. When we entered the room, there were two men in the bathroom repairing the toilet? Evening meals poor, had "beef pie", was made with the left overs from a roast joint , cut into cubes, pastry put on top and warmed up, what you would expect at a poor quality canteen, not enough staff in dining and staff falling out in front of customers. Second room, Room 6 normal sized double room, could walk round both sides of bed and even have a chair at side of bed, dressing table 5ft from bed, walk in wardrobe, and a table and chair. Response from reception staff both Executive Double Rooms! Won't be stsying here again

    5
    « Excellent Afternoon Tea »

    We arrived for drinks, before a wonderful afternoon tea served by pleasant and very efficient staff. We were given the option of eating inside or on the patio, so having chosen inside, we then took the opportunity to explore the grounds which are very beautiful and quiet. A great location for a relaxing stay. Will certainly return.

    4
    « Pleasant 3 night stay »

    We stayed here for 3 nights in July with our young daughter as a part of a short break to Peppa Pig World. The grounds are quiet and beautiful. The hotel is very pretty on the outside (our daughter referred to it as a castle). The staff was very friendly and helpful. Check-in and check-out was fast. The restaurant is very overpriced (18 pounds for fish and chips) so we opted for one of the many restaurants in the area. There are a few good fish and chips shops and a very good Thai restaurant as well close by. Breakfast is buffet style English breakfast; they also have cereal, fruit, yogurt, toast, etc. Coffee is quite good as well. The room was small but sufficient. There is no A/C but we opened a window and we were fine. No refrigerator in the room, though. It's a 10 minute drive to Peppa Pig World with numerous roundabouts and small roads so be careful! We would definitely stay here again.

    3
    « 1 night tranquillity spa break »

    I booked the accommodation through Spa seekers which included bed, breakfast, evening meal and a 1hr 30 mins treatment. Our room wasn't ready so we went straight to the spa to wait for our treatments. We sat in an air con area having complimentary tea :) Our treatments were excellent both girls were first class and we came out feeling extremely relaxed. Pool is fine. Steam room lovely and hot. We were allocated a disabled room, although no disabled. Lovely size and a double powerful shower. Bed very comfortable. Evening meal food was very good and hot! Only criticism is my husband is allergic to garlic and was told he could have one starter and fish and chips. The waitress was very helpful and went back to the chef who agreed to cook a steak garlic free and not to pay a supplement. Staff at the bar and restaurant were very friendly and helpful. Breakfast disappointing. We didn't try the buffet cooked breakfast as all looked tired and anaemic! Opted for an omelette which was OK but presentation much to be desired. On the whole we had a lovely stay and would come back on another offer.

  • 3
    « Noisy, uncomfortable room »

    We were accommodated, after the receptionist had finished talking to her friend and gave her a packet of crisps and bottle of water-we were not offered this - in a new block. Very unfriendly room, plain walls beige, no pictures, heating was night storage type - no A/C. Room was really hot, opened the window to hear motorway traffic ALL NIGHT LONG . Yes, could have asked for a fan but that noise just as bad! The room doors slammed shut for all rooms - adjust the closing mechanism!! The only good thing was the breakfast. Apart from at 09:00 no cold meats had been replenished. Cooked breakfast, buffet type, was nice. Ladies that worked there were very welcoming and friendly.

    3
    « Spa Day Treat For Myself »

    Visited the spa on Tuesday the 11th of July. Good car parking at the venue. Nice welcome by the reception staff and health and safety forms filled in. Then I sat waiting for a good 20 minutes before the receptionist asked if I wanted to go in. I assumed she was going to fetch me alongside the two other ladies who arrived at 9am but she didn't. Perhaps we were just meant to hand in the form and enter the spa?. It was a bit unclear to be fair. Also I didn't get 'a tour' which would have helped as I had never visited before. Also I was not informed about the procedure for lunch and access to drinks. Instead I asked some other spa goers and between us we assumed we had access to the juice in the reception area and we were to come to reception at lunchtime as the reception would not fetch us. There was a water but in the hallway between the gym, spa and access to the changing rooms but no cups. It would have been nice for a few water coolers to be placed around the pool because when you wanted a drink you had to go around to the reception area. Again a little point for staff to consider so that each guest has everything explained to them fully and everything is on hand. The spa itself I would say is more of a health club than a spa, with a large warm swimming pool, steam room, sauna and jacuzzi. All clean and working well. However for a full day package the spa lacked a relaxation area. After a treatment you usually feel sleepy and there was not a separate area to sit comfortably or take a nap. Furthermore there were only four loungers by the pool. These were reserved by a party of four who kept their flip flops/towels/books etc on them. This meant that no one else could use them. It's a shame that the staff did not politely ask them to move their items so that everyone else could have a rest. Lunch was nice. Fairly small but enough for me. I think a male or someone with a larger appetite would still be hungry. Also disappointing the you had to pay for hot drinks. Only 50p a cup but I didn't have change on me at the time and perhaps one free cup of tea or coffee would be fair?. My treatment itself was at 9.30am and consisted of a body wrap and facial with a head massage and a back and shoulder massage. Very nice and relaxing. The therapist put me at ease and was really happy and warm in her tone. The lemon water at the end was nice and the free sample was a lovely gift to take home at the end of the day. Overall a nice day and with a few tweaks I would easily give the venue four stars. Thank you.

    1
    « SUCKS!! »

    Oh, where to start with this review! Alright we will start with the hotel room, which was booked for 2 children and 2 adults. They gave us one bed. We then asked for 2 roll away beds which they were able to supply, but that left us with no room to walk around. This hotel room was officially the hottest room I have ever tried to sleep in. There is no air conditioning, but they did supply us with 2 fans. It was great to have the fans blow around the hot air because the window that was in the room would only open about 6 inches to allow cooler air in. They also say that they have pool, but if you have kids they are only allowed to use it on Sundays for 2 hours. The other times it is off limits to kids, which they do not make well known to the customers. I should have saved my money and slept in my car with all the windows rolled up. I would have had the same experience as staying at this hotel and at least I would have more money in my pocket to stay in a decent hotel the next night.

    2
    « Lovely building ruined by 'Best' Western. »

    Arrived with our daughter, hottest room ever with no floor space. We're told at breakfast that there were no tables available for us. Had to eat outside breakfast room. Beautiful location and building unkempt by Best Western with cheap fixtures. Shame.

    5
    « Beautiful Grounds and Great Food!! »

    It is like a hotel from an old classic English movie. You do not feel like you are staying in a branch hotel atall. The grounds are excellent and kept very well. Facilities at the hotel are great aswell. We stayed at this hotel as we were going to watch the Cricket at Agnes Bowl and it was very easy to get to via Taxi. Although please leave alot of time between when you order a taxi and when you want to leave. Its a very remote area so taxis are not very quick at getting to the hotel. The breakfast in the morning is fabulous, a full English with everything you wanted buffet style. There was also a selection of cereal and fruits. We also ate one night in the restaurant and I ate the Lamb which was unreal. The only slightly negative point would be that the beds are very small double beds. I'm a pretty small person and even i found them cramped. Other than this there was nothing else bad to say :) Great stay!

    5
    « Hard to think this is part of a chain »

    After needing to book a last minute hotel for work, I scoured the internet for a nights stay near Southampton Airport Found this little gem on TripAdvisor and was shocked it was £3 more expensive than the budget chains which hardly offer any amenities as part of the price... This place is set in a beautiful manor building within some luxurious gardens and grounds. The hotel reception were quick to get me checked in and off on my way to the room. The room has everything you'll need no matter what your requirement is. Ironing facilities, free wifi, more bath essentials than you can shake a flannel at and a very comfortable bed [email protected] is a lovely fitness centre, swimming pool and spa for guests to use free of charge. It's open until 10pm every night and is just what you need after a hard day at work and travelling. The onsite bars and restaurant have a wide variety of refreshments so you don't need to leave the site plus the room service means you've got all the things you need to keep happy Would happily choose this venue everytime when in the area compared to the ?lodges' and ?Inns' which are my usual haunts when trying to find the best deal Well done BW! 10/10

    5
    « great break »

    Had a wonderful break at Chilworth Manor, can't believe it's a 3 star, should be a 4 star hotel due to the nice rooms, excellent food and decor with wonderful gardens, also the staff were most helpful and attentive. This was my dear wife's birthday, what a great surprise to find this hotel.

    5
    « Lovely hotel »

    Stayed for just 2 nights,a lovely looking building,well fitted out to. Staff were all very friendly and happy to help. The restaurant food was beautiful as was the breakfast. We booked via paultons park and went same day of booking.We enjoyed our short stay and would return if going back to theme park or local area.

    5
    « Another lovely visit »

    Once again a lovely stay in this hotel. Rooms are as normal very clean and well appointed. Gardens are lovely and well maintained. I have left a separate review on the restaurant so I will not say anything about it here. Our whole family are back In August so will look forward to seeing you all then !!!

    4
    « Great hotel, lovely location »

    Stayed here for 1 night in June A lovely hotel with friendly staff, the restaurant food was amazing a little expensive but u get what u pay for, the club swimming pool was really nice, overall a good hotel in a peaceful location

  • 4
    « Visit to Hampshire »

    We stayed for four nights in order to visit some of the gardens in Hampshire and the New Forest. Chilworth is a very pleasant hotel...the staff were all very friendly and professional. The swimming pool in the Spa complex was lovely...but beware...if you want to swim before dinner...check out the times at reception as sometimes it is used for Aqua aerobics and therefore unavailable for visitors. We stayed here during a heatwave and one drawback is the lack of air conditioning...though reception did provide a fan.

    3
    « Corporate top show... »

    Good location and building; superb grounds and gardens. Rooms adequate, clean and comfy bed. The hair dryer was old and in the drawer. It would have been better on the wall in the bathroom. Also, not powerful enough. The breakfast was average,nothing special and the room was busy and quite noisy. Most annoying were the silly plastic tubes of jam and marmalade,which hardly anyone could open,including the staff who had to resort to using scissors! The main reception area in front of the bar lacked soul and atmosphere but most irritating was the constant loud banging by the bar staff who were trying to empty the coffee grounds from the machine! I'm sure that wasn't necessary and very unprofessional, and inconsiderate for the guests. Menus had been removed very early and bar meals stopped,purely because there was a Wedding going on. Eventually,a kind member of staff ensured that we ate,albeit almost no choice. The reception staff were pleasant but rushed off their feet,as were the very few bar staff. It took 10 minutes to get served. We needed to print off our Boarding passes and were directed to a small,guest office area. The printer didn't have enough ink and we were told to shake the cartridge after it only printed half of it. That didn't work either,and the promised help never arrived,leaving us with the problem at the airport. To top the lot,we have come home with someone else's bill paperwork! All in all, a good hotel but needs improvements and more staff. The present staff are very polite but rushed.

    5
    « Night prior to cruising to Norway »

    Booked in to start the holiday the hotel came up to our expectations and started the cruise to a great start Staff were brilliant and the room was lovely and catered for us including the dinner and breakfast

    5
    « Chill out at Chilworth. »

    We stayed at Chilworth befor boarding a cruise in Southampton, we will definitely be returning. All the staff were friendly, courteous, efficient and very knowledgeable of he locality. Our rooms were very comfortable, spotless and qite large. The food was beautifully presented, tasty and good value for the money.

    3
    « Peace and quiet in a rural setting »

    My stay was a one-nighter for a retirement drink in Southampton but due to Seaworks event no room at any of the Inns in the City. Its about 4 miles from the City centre with easy access, hotel is in some very nice grounds with what seemed to entrances but one exit, lots of free parking. Its an old style hotel, I had stayed a number of years ago when you could only stay if you were attending a conference, and although some rooms have been modernised the country feel is still there. The room was a decent size, bathroom was clean and fresh and seemed to have been fairly recently modernised, shower in bath and fed from the taps. Double bed was comfortable enough but would say the furniture seemed a bit drab and old fashioned and could do with brightening up. Desk for working on and a soft chair, well when I say soft...., old fashioned heater on the wall and a decent size TV. The check in was easy with helpful staff, then into the bar area, you go through it to get to the rooms, is all wooden panelling, lots of it but gives that nice country feel, has nice comfy armchairs and sofas. Lifts are available to the rooms and would suggest the hotel is wheelchair accessible, not sure if there are rooms on the ground floor though. Breakfast was buffet style and oddly not able to access the room at 0630 as there was a meeting in the area so not able to get in until 0700 and the food had obviously been sitting out for at least half an hour. Food in very large containers with a same size plastic lid so everything kept 'damp' as the heat and cover caused condensation, usual bacon, sausage etc as well as cereal and continental selection, sort of. Would stay again for a quiet weekend away but not if I had business in Southampton.

    5
    « What a Beautiful Property »

    Oh my, was this a magnificent 5-day stay or what? Though Chilworth is a tad remote from from downtown Southampton, what it has to offer in luxury, accommodations, dining and first-class service really cannot be beaten for the price. We did everything from walking the manicured grounds and conservation area, to dining all three meals in the superbly managed restaurant, to relaxing in the spa, working out in the gym, or simply resting in our lovely, meticulously clean room. We made a lot of friends with the staff, and we are especially grateful to Dave, Mandy and Bianca in the dining room and to Jim at the front desk and most especially to Charlotte, also at the front desk, who made all 5 days sheer delight. Charlotte is a rare breed who combines service with a contagious smile! Charlotte helped us with where to go in the area, how to get there, and booked our cabs and other things as well. In our 30-day stay in the U.K., we truly did not encounter elsewhere the high degree of professionalism and friendliness (a RARE combination) that we enjoyed at Chilworth. If we ever return to Southampton, this would be the ONLY choice for us, though so many other hotels were closer in town. Best Western has a gem is this place. Love to all.

    5
    « Delightful »

    We stayed one night pre cruise (not on their cruise package) The hotel is an old manor house (bit of a clue in the name!) The main hall with bar is amazing. The bedrooms are however standard affairs. My only gripe is that the pillows are really hard. Food in the restaurant is truly top notch I had smoked belly pork and must rate as one of the nicest meals I ever had !!! Desserts were to die for

    4
    « Lovely stay »

    Stayed here with friends for a concert. Hotel was clean and reception staff friendly. Got a drink at the bar and barman very frosty but later same night a younger barman was excellent and very friendly. Rooms basic but clean and bed was comfy. In the morning the breakfast room was packed and no tables so had to wait this meant we struggled to check out by 10. Think could extend breakfast times and make checkout a bit later. Would stay again and recommend this hotel!

    4
    « Nice setting amongst large grounds »

    Surrounded by lovely grounds, makes for quiet location. Despite staying when hotel was full, there were no noise problems inside. Room service and breakfast were fine - the latter well managed given it was a full house.

    3
    « lovely location lovely old manor house »

    friendly staff we booked in this weekend room needs upgrading mould all round top of bath no lock plug in sink does not work very noisy as had wedding and a hen party on all weekend which we were not told about when booking had to wait ages to sit down for breakfast in all lovely spot a little far out of town only one pub to walk too and very expensive

  • 2
    « Christening Tea for 50 Guests - not enough for 30 »

    Arrived for our Grandson's Christening Tea, the room where the tea was to take place looked lovely, beautifully decorated with a number of round tables laid out for the guests, with jugs of water, cutlery, plates, napkins, etc. The room opposite where we gathered was ready to have the buffet laid out - two double length tables, covered with cloths. Whilst we were asked to go and be seated, the buffet was to be placed in the assembly room. We were invited to go across, to see three trays of sandwiches (already drying out in the heat of the sun coming through the glass roof), three trays of cake - a fruit cake, a sponge and some Millionaire's cakes. Our Daughter and her Husband were so disappointed. This wasn't a buffet - this wasn't enough food for 50 people. The sandwich fillings were very odd - cheese and beetroot (which were vile) and were the only items left after people had taken sparingly, realising that there wouldn't be sufficient for everyone. Tea and coffee were served in the room, and our son-in-law had to request paper napkins so guests could take a slice of the Christening cake. Both our Daughter and Son-in-Law expressed their disappointment, only to receive a shrug from a member of the hotel team. They paid a great deal of money for not very good food. In a room adjacent, we could see people enjoying a high tea - with cake stands filled with lovely looking cakes, plates of sandwiches. It seemed the hotel had booked for two events, and catered properly and correctly for one. Shame it wasn't the one we attended.

    2
    « Was looking forward to my stay. »

    I arrived at the hotel and it looked really impressive. Unfortunately I was held up in meetings and did not arrive until after 10pm. The night manager seemed to be struggling with the check in procedure and I was really tired and just wanted to goto my room as quick as possible. Once I got into my room (or should I say box) I was a little disappointed on how basic it was. Especially how grand the hotel seemed. Once I had settled I thought somebody was in the same room as me ,the bedroom I was given seemed to have no sound insulation between the walls. The snoring from the person next door pretty much kept me awake the entire night. When I checked out the next day and mentioned this to the front desk they could not care less and apparently I am the first person to have ever mentioned this to them!!!

    5
    « What a fabulous property and setting »

    I chose this property due to it's location and wasn't disappointed. The grounds were fabulous and a great respite at the end of a busy day. As I was going to be out in the daytime it was only a place to sleep so I booked a standard room, it still had a lovely view of the garden. Check-in was very friendly & professional, my room was available ahead of time even though I arrived unexpectedly early. Only negative for me was that there wasn't a sealed walking path to the carpark and walking on the gravel wasn't so good for my shoes.

    5
    « Overnight stay »

    Second time for us at the Chilworth. Great place to stay and a short ride into Southampton by taxi. Clean and fresh bedrooms and staff very freindly. Dudnt use the health club so can not comment on it. Bar prices reasonable for a hotel.

    3
    « Stale sandwich slow service »

    The bar was unattended for quite sometime with only one member of staff serving. Menus's seem to be in rather short supply. Once again the bread is stale this seems to be the norm at Chilworth. The chicken/ Guacamole sandwich has no guacamole. I tried the same dish four months ago with the same experience. The salad swims in dressing. My friend requested a bag to take her meal home. The waiter said he would 'try' This didn't seem too unusual a request. Not a very professional experience. A pity for a hotel in such a lovely setting.

    4
    « Really nice hotel - a few refinements would almost give it a 5 »

    This is a very grand old building and makes a lovely setting for the hotel, set in some very nice gardens, with a terrace overlooking the lawns. Service was very good throughout. We did have a minor setback with a food order that did not meet up to expectations/description but it was quickly rectified and replaced with another option. I've been generous and given a 4 though I would say it is nearer a 3.5 but with a few touches it could be a 4.5. As an aspiring "spa hotel" with a nice pool, sauna, steam room and gym complex, as the spa is in a building a short walk from the hotel, I would expect the use of a robe and perhaps slippers to go to and fro. Obviously to control costs, these could be offered on arrival so as not to waste them on Non-users! Additionally, the signs directing you to the spa centre leave a tiny bit to be desired and even when in the complex, there are no signs directing you to relevant sections, notably the gym which is upstairs. Additionally, there is not really anything showing you the way through what look like conference room doors near the bar but lead out onto the terrace. Our room was very nice and the toiletries etc were lovely. Summary - beautiful buildings and gardens, free parking, free wifi, good service, reasonable food.

    5
    « Beautiful grounds, lovely food »

    We stayed here on a Secret Escapes deal which included a 3 Course Evening meal as we were going on a Cruise from Southampton and thought it would be handily placed - we weren't wrong, took half an hour to the port. The Hotel is situated in lovely grounds, most of which we walked on the Sunday morning before we set off, you really could have been on the middle of nowhere. The staff were all very friendly, the hotel clean and the food extremely good (and very healthy portions too). My only complaint (and it really is minor) is that on arriving and departing you need to go through the main Bar area, this means lots of people hanging around in the bar with suitcases and people coming and going so not a particularly relaxing area to have a drink in. Apart from that we had an amazing time and wished we had stayed longer.

    4
    « Gorgeous Setting »

    As you drive in to the hotel, the first thing you see (in May time anyway) are stunning gardens bursting with rhododendrons in all colours. The building itself is lovely and well maintained on the whole and they have kept the surrounding gardens a beautiful place to stroll or just look at. Rooms and bathrooms very good, although for me personally, the bed was too hard. A great swimming pool to enjoy as well, together with steam room, jacuzzi and gym all adding to a great stay. Restaurant slightly weaker than the rest of the hotel. We used it for both nights we were there, first night for me, was mediocre although partner said the smoked duck risotto balls were to die for. My prawn wellington was soggy. Second evening definitely better, the belly pork is extremely good and all puddings seemed to go down well. Breakfast, at £12.50, I did not think was worth it. Choice was wide but quality did not match up. However, on all sorties into the restaurant, our waitress Bianca, was absolutely fantastic!!!!!!!!!! Give her a pay rise Best Western, she is a great feather in your cap.

    4
    « Great Hotel »

    We stayed at the Chilworth Manor hotel Bank holiday weekend! We didn't get to use all of the facilities as we was only staying in the area for a family wedding locally! Reception was quick and stress free, although the pre-authorisation of £120 was a bit steep (and still not been refunded) the hotel was beautiful, a lovely old building, with nice big modern rooms! Clean too! Only gripe was no aircon in the rooms! We had breakfast which we paid for, again £14.25pp was expensive in my opinion, but was lovely all the same! Was a buffet, and lots to chose from! Over all the hotel was great, I would recommend if you are staying in the area! Xx

    5
    « Lovely Stay »

    My boyfriend and I went away for the weekend a little while back to relax. Our room, the food, and the pool were great. We were checked in by a guy called Ryan I believe and he was so nice. All round great trip.

  • 3
    « Quiet and relaxing but quite expensive. »

    Perhaps it was because we booked through a gift voucher service, but £236 for two nights B&B + one evening meal seemed a little expensive. The room we had was rather small, but well-equipped and comfortable. The breakfast was poor - there was only one coffee machine (always with a queue), the only fresh fruit for a bowl was tasteless water melon and the eggs were left to congeal and harden on a hotplate. The evening meal was good - well-cooked food and a reasonable wine list although the service was rather slow and it is still a bugbear of mine that green vegetables are not provided as part of the meal! The garden is gorgeous and it's lovely to sit outside with a drink in the evening.

    3
    « Budget-style accommodation in impressive setting »

    A long drive along a rhododendron-lined road leads to an impressive country house with a beautiful entrance hall with friendly and helpful reception staff. The general standard of decor is plain, clean and tidy but once you are past the entrance hall it's generic cheap-to-mid-range hotel style. This used to be a University hall of residence and that still shows. There was nothing elegant about our room but it was at least clean and the rickety wardrobe was better amusement than the minute TV fixed high on the wall. The bathroom had been refitted quite recently but the floor grouting was old and dirty. Towels good. But the bed - easily the most uncomfortable hotel bed in a couple of years, like sleeping on the exposed springs themselves. Best Western needs to invest in some decent mattresses, or even thick toppers. If the competing budget chains can do it, so can Best Western. We didn't eat at the hotel, preferring to try local restaurants. Sadly this level of discomfort is our reason for deciding never to return. Its a shame: the grounds are beautiful and the history impressive. We would go for a different chain, most of which are available in Southampton.

    5
    « Tried for a change »

    Stayed here on a cruise deal of EBB and parking. Usually stayed in Southampton but decided to have a change and I am so pleased that we did. We had a lovely room with all the usual amenities. We were able to book the restaurant for the time we wanted. Sometimes on these deals the dinner is from a limited menu or you are given a set amount against anything on the menu. At Chilworth manor you chose from the main menu. The food was lovely and well presented. Took a walk in the extensive and beautiful grounds. We enjoyed a good night's sleep and a good breakfast before sitting in the bar area until our included taxi arrived to transport us into Southampton. Would we stay here again? Well we've booked for September already!

    5
    « Lovely hotel »

    We spent two nights at this excellent hotel last weekend. The hotel kindly upgraded us to a superior room in the main building. The room was fabulous, very spacious, and the bed was big and comfortable. The bathroom looked newly refurbished and was lovely. The room had everything you could expect - bathrobes/slippers, toiletries, and tea/coffee facilities with complimentary biscuits and bottled water. Our dinner on the first night was included in our deal and was very good. Breakfasts were also included, and were the best hotel breakfasts we had had for a long time. All members of staff were friendly and helpful, and we would definitely recommend this hotel.

    4
    « Nice for a business trip »

    The hotel is made from different building. So usually you need to walk a litle bit to reach your room. But it is a nice hotel, confortable and professional service. The restaurant is a litle bit overrated,specially for dinner, but it is good for breakfast.

    5
    « 2nd visit and another great stay! »

    This was my second visit to Chilworth, the first time being for leisure with family just before Christmas and this time to attend a conference. The location is excellent and very easy to find and access. During my stay the staff are so helpful and welcoming. I dined on both nights of my visit and the food was excellent, service was quick and the restaurant had a lovely atmosphere. I love the bar area very relaxing and cosy with lots of character making it nice to wind down with a book and glass of wine in the evening. The room was very comfortable, a good size and I loved the bathrooms. Comfortable bed meaning I was very well rested for a long day at my conference. We used two conference rooms, a different one each day. Both had lovely natural light and plenty of space. Refreshments and lunch were delivered to the room quickly and quietly and the staff taking extra care not to disturb us. Lunch was fantastic, very enjoyable and light choice so we weren't feeling sluggish in the afternoon. Would definitely recommend Chilworth both to stay and as a venue!

    4
    « Lovely hotel at reasonable prices »

    Stayed here recently while attending a nearby wedding. My wife and I were with our 4 month old and the room was a lovely size for the two of us and a carry cot. The staff were very friendly and helpful and although we didn't use many of the facilities, it was a great place to base ourselves. And the price was great for a hotel of this quality!

    4
    « Lovely Setting »

    Fabulous gardens in bloom. Really nice hotel. Quiet, comfortable rooms and a great free of charge pool with spa and gym. Buffet breakfast was good. I found the bar area too quiet and nobody in it so walked 0.4 miles to the nearest pub to dine and have a drink. Staff were all helpful at the hotel. Parking was an issue on arrival as the hotel had a function on.

    5
    « Beautiful and peaceful setting, very nice dinner as well »

    our room was very spaceous and had a lovely view of the grounds, dinner was lovely as an all in price worked out very reasonable too, and when we were forced to kill time waiting for our cruise ship to dock we spent a lovely morning walking the grounds, idyllic.

    5
    « Best hotel in Southampton England »

    The hotel is a former estate converted into a first class hotel. Dining room was well managed and waitstaff well trained. Outdoor patio area was most enjoyable and drinks were served. Negatives were bar appitizers were potato chips and very salty peanuts. Positive were outstanding bedrooms , very up to date and very clean. Would stay here again.

  • 5
    « Fabulous Anniversary Weekend Away »

    We stayed here in February and can certainly recommend it. We booked with Secret Escapes for Bed Breakfast and Evening Meal. Cannot fault anything there, all the staff we encountered were absolutely lovely, the food is amazing and great value. The room was comfortable and well appointed. We will definitely return.

    3
    « Experience for a basic room. »

    As the hotel is a manor I was expecting it to be a little more top market in the rooms. The room was very basic. I would rate it on the same standard as a premier Inn or holiday inn. They could possibly be better in terms of the room. The bathroom was simple & basic (old looking) cracked tiles on floor. The shower didn't adjust & as I'm short I just had to hold it. The mirror in the bedroom was dirty. The pillows were two thick causing neckache. You felt like you were sleeping sitting up & that was after I removed a pillow. Unfortunately I don't think I would stay again.

    5
    « May bank holiday weekend with Male voice choir »

    This was a visit with the Male Voice Choir I sing with. All in all an excellent time. The room was very comfortable with a bath as well as shower etc. During the visit I enjoyed the facilities of the excellent spa with swimming pool, sauna, steam room and hot tub. The staff were very friendly and helpful and a good time was had by all. The only very minor niggle was that the otherwise excellent buffet breakfast had fried eggs that reminded me a bit of the ones I used to have when in the Royal Air Force many years ago and there was no black pudding. However, the bacon and superb sausages more than made up for that little blip and there was plenty of juice, tea and coffee into the bargain.

    3
    « Dinner before an event »

    A friend and I visited Chilworth Manor for an event which was being held so we decided to get dinner before the event in the hotel's restaurant. We sat in the relaxed bar area and ordered our food. The waiting staff (at the bar) were really helpful and knowledgeable. I think that the prices for the food was very high and could have been a bit lower or there could have been two types of menus, one for the restaurant and one for the bar / lounge area? Perhaps? On the occasion which we were there, another couple of diners turned around to my friend and asked her if she was going to get the phone? It was the main reception phone calling. It was obvious that we were both guests and diners too! Overall, it was a pleasant evening and a nice venue for the event that we came for. My score of 3 is purely because of the pricing and nothing else.

    5
    « Spa day at Chilworth »

    Two of us had a lovely spa day at Chilworth Manir. We both had 70 minutes treatment - back, neck and shoulders massage followed by a facial. The treatments were great. Only small criticism was that the massage beds are wobbly, making it a bit difficult getting on and off. Lunch was included and was a Caesar salad, either with chicken or vegetarian, chilli noodles, fresh fruit salad and a piece of flapjack. Tea, coffee and fruit juices are available throughout the day at reception. The pool is lovely, fairly deep. There is also a steam room, sauna and jacuzzi. All were very clean. All in all, a great day.

    5
    « super sunday stopover »

    We booked for a relaxing break and got just that. It was a lovely hotel, the room was great, the staff were very friendly and helpful and the food was delicious. The gym and swimming pool were ideal. After a large breakfast we went for a wander around the grounds and loved the gorgeous bluebells, saw some dragonflies by the pond. We would love to visit again.

    4
    « Overall a great stay, some improvements needed. »

    The grounds are beautiful and it feels very grand as you drive down the long drive and the building is lovely from outside, very scenic. The room we had was basic but adequate, absolutely no extras or nice touches. Small room but ok, no robes and hardly any towels in the bathrooms. Unfortunately the walls are paper thin and therefore it is very noisy and you can absolutely everything from the adjoining rooms. The tvs are on the walls and our neighbour decided to put his on at 6am and we could hear every word plus everything he was doing on the toilet, not the best way to be woken up on a Sunday morning! Food was very generally very nice and my requests for vegan meals were met without any bother. The staff were without exception delightful. Very helpful and genuine, professional and polite. The spa facilities we found disappointing. The pool was freezing, too cold to swim in, we swam from one side to the other and got straight into the steam room, shivering!! Steam room great! The jacuzzi pool was luke warm and the jets of water were cold so we didn't stay there for long! My friend and I had a spa treatment of a full body massage which was fantastic. Becky was great made me feel very relaxed straight away and gave me a lovely treatment, listened to what I had asked for pressure wise and I really enjoyed every moment and felt great after. We went for a walk into the adjoining conservation area which was beautiful and would recommend as well, a lovely circle or ancient trees felt magical and special. Overall a good value and enjoyable stay, a little more attention to detail would make all the difference.

    4
    « 2 night break »

    My wife and I returned earlier this week from a stay at Chilworth Manor, to celebrate our Anniversary. We booked the 2 day break through Secret Escapes, and stayed half board. The hotel is a mixture of 'new and old' in a very peaceful setting with plenty of parking, surrounded by beautiful gardens and countryside with lovely walks available. Our room was very large, newly decorated, with what seemed to be a brand new bathroom renovation. Many thanks to Chelsea who managed to grant us our telephone request of a room facing to the rear and overlooking the gardens...it was terrific! The food was very good, both breakfast and evening meal, although for some reason, the service on the second evening was very slow.....it was worth the wait when it eventually arrived! So all in all, an enjoyable stay....very friendly staff, and we were lucky with some lovely weather. It was a pleasant base for some 'New Forest' sight seeing....especially the wonderful 'Exbury Gardens' (see separate review!)

    3
    « Cruise & stay »

    Good location for port pleasant but dated hotel. Accommodation and facilities OK with friendly staff and a good restaurant with well presented food. On the downside alcoholic beverages were on the expensive side.

    4
    « Weekend away »

    We came for the weekend as my husband had booked a ' cruise ship tour' for the Sunday and we wanted to stay in the area. The hotel that is set in some of the prettiest grounds with beautiful walks when you want to just wander. It is a large, busy hotel which holds private,wedding, birthday and corporate parties in many of it's function rooms. Our room was on the second floor, it was clean and bright, all mod cons including USB adapter points and 7 plug sockets! The bath taps are interesting and we had to ask at reception how to obtain hot water from the hot tap? A helpful young man informed me that you had to push a button on one of the taps, (technically it's one tap for water the other changes the temperature, who knew!) The staff are friendly and helpful. There is a 'slow' lift to take you and your luggage up to any of the 3 floors if needed! The food: Breakfast is served from 8 and is what you would expect from a Best Western, a selection of pastries, fruits, cereals, cooked selection, juices, tea and coffee. The dining room is fairly large however we sat at 8 and by 8:40 was nearly full. Lunch, if wanted there is a bar selection Afternoon tea, book day before or the only offering is a 'cream tea' Dinner, plenty of choice and tbh I can be greedy with the food I like and even for me they were rather generous portions! The food was well cooked and delicious, One thing that I did find pleasing was the hot food was served on 'hot plates' which is a definite must. Room service, there is a full selection and they will even bring you breakfast in bed if that's what you would like! We've enjoyed our stay,however although it is quiet here and we were never disturbed by any noise we found it just a little 'large and busy'. Would we recommend it? Yes Would we come again? Yes but not for romantic get away.

  • 5
    « Excellent stay »

    The hotel is set in some beautiful surroundings, afternoon tea on the veranda was an excellent start to our stay. The food was plentiful and beautifully cooked. Staff at the hotel and the spa were welcoming and helpful. The hotel is well situated for a number of family adventures to keep children of all ages entertained. Would certainly recommend. Thank you.

    2
    « Sad and Poor »

    The staff are very friendly and doing there best. Clean etc etc but don't come here for a nice break with kids. Dull. Expensive for what on offer. Swimming pool is down the road somewhat and they do t really like children. Sorry.

    5
    « Janine »

    A beautiful hotel set in stunning grounds , conveniently situated , friendly staff , nothing was to much trouble , delicious food and a very relaxing spa area, what's not to like , thoroughly recommend, all my family had a great couple of days . Thank you .

    4
    « Very Good Choice »

    We saw this hotel listed on Secret Escapes and booked a three night break, which included B & B and evening meals. We weren't disappointed, this was excellent value, and the evening meals (3 courses) were the outstanding feature. Staff were friendly and helpful. Surroundings are very attractive, which was a pleasant surprise seeing as the location looks on the map to be a stone's throw from local motorways and a business park. Our main tip - when visiting Portsmouth, use the Park & Ride! We didn't and ended up in a long tailback. Southampton is easily accessible and we rode the quaint old ferry to & from Hythe. All in all, a very nice break.

    4
    « Good base for weekend break »

    Our second visit. Not perhaps quite as grand as the name implies, but comfortable, clean, good leisure facilities, decent food and friendly, cheerful staff. Nice entrance through Southampton University Science Park. Standard double room fairly basic, but adequate and very good value. We stayed three nights and took in visits to Exbury Garden and Arundel Castle (bit of a trip, but worth the effort). Also very near the Harold Hillier Garden at Romsey and the New Forest.

    5
    « Weekend away with a 90 year old »

    Weekend stay booked through Secret Escapes. Hotel in good, easy to find location. Lovely gardens with walks.Brilliant Rhododendrons. Room good/adequate. Very Clean. Given rooms on ground floor level. Restaurant very good. Excellent service from Vali and staff. Good dinner menu with daily specials. Choice fine for 3 days.stay. Food of high quality and well presented. Breakfast extensive, Good sausages. Restaurant area a little restricted. Book early. Bar in Entrance area, so no real atmosphere. Spa/gym/pool in grounds, approx 100m away. Good, clean, but a bit dated. A number of events on during our stay (Wedding,etc.) Managed well and so no interference with our stay. Good weekend.

    4
    « Great Value »

    Went with friends on a Secret Escapes day. Couldn't fault it. Friendly staff, great food, lovely swimming pool and good rooms. The gardens are beautiful and well worth a walk round. Stand out breakfast. All the staff are Rumanian. What are we going to do after Brexit!?

    5
    « Beautiful building in extensive and beautiful grounds »

    Room was a standard double but on the small side so rather cramped. Walk straight into a large reception room which was decorated nicely with two huge Christmas trees. Would have liked a smaller room somewhere where one could relax rather than the feeling of being in a train station waiting room with some people eating at tables, others on laptops, Not a pleasant atmosphere. Dining room was pleasant but the service was abysmal. Waited over an hour for main course and when I asked what was going on I was just told they were busy. The food was average so having booked for 7,30pm we finally got out by 10.30pm and not worth the wait. We were given a complimentary glass of wine but frankly would have preferred an apology/explanation. We ate out the second night in one of many pleasant restaurants in the area.

    4
    « Interesting Hotel »

    We stayed here on a Friday night and it was very busy with lots of different parties going on, some of which were very noisy. Fortunately by the time we returned to the Hotel it was much quieter. Breakfast was very good and apart from the very noisy guests we enjoyed our stay

    5
    « A Taste of Luxuary »

    Not withstanding the current building works going on at the time of my visit, I still had an excellent stay in a beautifully maintained hotel and grounds, which are really good for quiet walks to see wildlife.

  • 5
    « Fantastic stay »

    My wife and I stayed here for two nights. Our stay was superb from start to finish our room was lovely bed comfy. At last a hotel that does not charge for wifi the wifi was brilliant even in our room. The car parking was free. The bar prices were no where near rip off prices the breakfast was plentiful and of a very high standard. All staff were friendly and helpful no faults at all we will definitely stay here again

    3
    « An OK hotel »

    Stayed here with a friend and had a lovely stay. The hotel is clean and tidy and the room was spacious and recently decorated. The bathroom had no heating so was very cold. We enjoyed a lovely dinner in the evening and breakfast was plentiful. Best bit about the hotel are the staff. All very friendly and made us feel welcome. The spa was a disappointment with only a few chairs around the pool that really didn't feel that relaxing. Spa is ideal for a short visit but not for a whole day.

    5
    « Lovely Stay »

    Just returned from a second stay at this lovely hotel. Enjoyed it even more this time if that's possible! Lovely spotless room, lovely staff, yummy dinner and breakfasts. In fact can't fault Chilworth Manor. Highly recommend it.

    5
    « 90th Afternoon Tea Party »

    Service very good Afternoon tea also good with praise from my mother's guests.The room which was used was superb which I could decorate accordingly Nothing could be any better.Parking facilities are also good

    5
    « Nice hotel »

    Clean rooms with spacious bathroom although shower did run cold after a short while. Tea making facilities plenty of storage and comfy bed Character property undergoing refurbishment. Will be fabulous when finished.

    5
    « Fantastic hotel »

    I was in Southampton for a conference at another hotel and chose to stay here. This hotel was lovely, set in beautiful grounds. The staff were so helpful and advised me as soon as I checked in that they had a few events on that evening which could be noisy. They had placed me in a room as far away as possible so I was not disturbed. The room was clean and comfortable and all in all was a brilliant hotel that I would visit again.

    4
    « One night break »

    Booked this break via secret escapes. Requests made via email regarding room (quiet) and supper reservation were responded to and granted. All staff very helpful. Utilised the spa facilities and swimming pool on arrival which was good. Evening meal very good as was the breakfast (varied hot and cold buffet) Room absolutely fine.

    5
    « Great Birthday Break »

    Booked 2 night mid-week break via Secret Escapes. Very good deal including breakfast and 3 course evening meal. Beautiful old hotel set in lovely grounds and with health club just up the drive. Reception staff very friendly and room modern and comfortable. Bar is in lovely large galleried central room with armchairs very relaxing. Used the pool, Jacuzzi ,and steam room good facilities and no children allowed after certain hours - excellent. Evening meal was very good excellent menu choices and exceeded expectations. All staff were very friendly and helpful and the restaurant manager Mark was particularly memorable - always smiling and chatty and gave us complimentary coffee at dinner - he definitely made the atmosphere in the dining room. We had a great time the value was terrific and we will definitely be returning.

    4
    « Course accommodation and venue »

    A lovely hotel used as accommodation and course venue. Room very clean and large but could have done with heating being turned on as it was mid November! However soon warmed up. Bed large and comfortable. Food was fair - set menu obviously as part of course package but good sized portions. Main course not particularly flavourful (poussin in noodles and mushrooms lacked any real depth of flavour) but starter and dessert were good. Breakfast was lovely - full range of hot and cold options and extensive drinks options for a breakfast menu. Bar prices slightly steep but this is a Best Western hotel so probably in line with national pricing policy. Lovely hotel in fantastic grounds with very attentive staff. Would stay again and would recommend as a lovely base on the outskirts of Southampton.

    3
    « Disappointed »

    I had booked Chilworth Manor for an overnight stay whilst in self Hampton and had been expecting an upmarket Manorhouse with impressive public rooms and an upmarket experience. This was definitely not the case. The hotel has been set up to service the corporate conference market and as such is functional rather than in any way exceptional. Having said that the staff are very friendly and helpful. Reception is small and crowded and you then walk through into the bar area which whilst big and full of chairs is not really somewhere that you would want to spend too much time. There is nothing intimate or inviting about it. My room was on the third floor in the modern annex and was clean and spacious. Again however there was nothing that would make my stay special about the room and it was a bit like staying in an airport hotel. The bathroom was clean and modern however the shower pressure was poor meaning you had to stand close to the taps in order to get under the shower. Breakfast is a self service fair that again is functional rather than in any way memorable. The hotel serve the purpose of somewhere to stay over night but I will not stay here again. This is not somewhere to stay if you're looking for a romantic overnight or somewhere to base yourself whilst exploring the area. There are better choices out there.

  • 3
    « Spa morning »

    Today my friends and I arrived for a spa day booked through Groupon. On arrival (we arrived 10 mins late due to bad traffic) the receptionist made us feel quite rushed into filling out forms and choosing lunch (a selection of sandwiches or salads). As we were having our treatments ons after the other I went up first, the beautician was thankfully a bit more giving and gave me time to take a breath and relax!! Massage and facial was lovely ..and i was left to enjoy the experience and detach myself rather than constant chit chat I've experienced before. The pool facilities were somewhat basic and there was a water aerobic class on in full force when I came down to swap with a friend. Once the treatments were all done we went back to reception and enjoyed some really lovely sandwiches and free tea, coffee and juices.

    4
    « Good but not great... »

    The immediate setting is lovely, though beyond the hotel is a business park which somewhat detracts from the aesthetic and it was quite easy to get a little lost at night. On arrival staff were very helpful - some staff in the restaurant were not great though... The main house contains the restaurant and terrific cosy bar area. Our room was situated in a modern wing - it was a little soulless but perfectly clean and good value, plus there is access to the health club with pool, jacuzzi, sauna etc which was a nice touch. Our booking included dinner and breakfast, as seemed the case with a lot of the guests. Food was decent enough but given the prices (mains up to £25, breakfast £14 etc) i certainly wouldn't want to paying full price. Overall a solid, good value option.

    3
    « An enigma »

    This country manor type hotel is set in lovely ground immaculately kept. The layout is a bit confusing/ busy with a mix of old and new, the new being pretty much like any chain of hotels at the budget/ mid range price! Scaffolding was erected at the front, but older places and cascades need maintenance and can't be helped. I have to admit to preferring hotels that don't do the wedding/conference thing, they tend to get busy and if you came for relaxation you may feel somewhat cheated. The spa area was a hundred yards or so further up the car park, but was clean, tidy and modern.staff were friendly and helpful... My main critism.. was cutlery and plates were looking very tired and scratched, and worst of all....the old tatty plastic lids on top of the breakfast food at the buffet were looked absolutely awful, although the food and service were overall good...this is easily rectified, just spend a bit more to replace them and give a better overall appearance!

    3
    « Wedding venue »

    We attended a family wedding at the Chilworth Manor. I must say a great venue for a wedding, each room that we used had been dressed beautifully for the wedding. The Chilworth also has fantastic ground for photos of your day. With plenty of staff on hand all day to help make the day run smoothly, all the staff were friendly and professional. The only two problems I had were, the as I have said above staff were excellent except for one of the reception girls. She was very blunt and unhelpful, a bit more training required. The other was are room number 106. The room had cobwebs on the coving, hairs in the bath, the bath room ceiling had a horrible brown stain on it. The bed had what looked like a blood stain on the side of it. The room needed painting. I reported this to the man on reception on the day we were leaving, he said that he was surprised as that room had been decorated 8 months ago, but he would report it. Painted badly I would say, but I do run a high end building company. The hotel is having a makeover and needs it. All in all a good place

    2
    « Glad I was only there for a meeting. »

    This review is very much first impressions as I only attended an evening meeting at the hotel - but first impressions do count. It was early evening and getting dark and i had not been before - the post code for sat nav gets you near but you need to pay attention to spot the sign to the semi business / industrial park the hotel is set on - i assume in past years that was the grounds of the manner. Once located the side road to the hotel is narrow especially when a coach party is getting off - clad in skaffolding the manner was not not looking its best - but good to see it is being maintained Stepping inside it was clear this is aimed at the corporate market - whilst the bar area was grand the long corridor to the meeting venue was like any other travel lodge / budget hotel - the meeting was in a large room - not well decorated - chairs with worn covers and broken arms - bet this where weddings are held - i was not impressed. The evening finger buffet came out - sandwiches were ok - massive bowl of chips to share - no spoons or tongs so 50 or so people had to grab handfuls - so very poor presentation The sound system was terrible - crackly and just so naff - again first impressions are that any investment is in essentials rather than the detail. Tolilets were clean but the hand dryer did not work. So not impressed - gksd I was not booking in for my holiday or for a wedding - oh and last thing - the roar of the road is constant and its on a flight path. Chilworth Mannor - sounds grander than first impressions suggust.

    4
    « Cruise and stay »

    Great place to start your cruise holiday ,relax as soon as you arrive,lovely grounds good leisure facilities, and a good breakfast, However evening meal menu looks amazing but does not live up to expectation by a long way.

    4
    « Very relaxing place »

    We went a group of 10 to celebrate my husbands 50th birthday and from arrival to departure it was lovely, I hasten to add not without a few niggles but these were promptly rectified, (crumpled bed linen in master suite we assume it hadn't been changed from previous guest, and a couple in our party were upset at arriving for breakfast on second morning, to be told they were on room only, they weren't but eventually was sorted) reception staff were lovely, room eventually was lovely, the service in dining room on our first night was slow, we waited almost an hour for someone to take our order which wasn't great, but worth the wait as food was splendid. I would return despite issues as it's a lovely place and very nice staff.

    4
    « Excellent Hotel - great spa facility, set in wonderful surroundings but don't eat there unless you have plenty of time »

    Really nice hotel room was spacious and the surroundings set in lovely gardens and a nice spa facility free to guests. Let down was the restaurant nice food..... eventually. The waiting staff clearly had no operational manager leading them and had a hap-hazard approach to taking orders and serving meaning that our 2 course meal took over 2 hours and even then this was after I intervened twice as they admitted to totally forgetting about us.

    5
    « Pre cruise stay »

    We decided to stay in a hotel on the eve of our cruise with friends. This was an amazing Hotel. The grounds were stunning and building itself steeped in history. The rooms were extremely spacious and very clean and staff were very attentive. We walked around the grounds in the early evening and came across a deer just looking at us. There are lovely walks and a map can be obtained at reception. The Hotel is set in 12 acres of land. On arrival we were given a cream tea all in the price which was extremely nice. We did not eat our evening meal in the Hotel as found it slightly expensive but the breakfast was great. We would definitely stay here again.

    4
    « Nice hotel with newly refurbished rooms »

    Booked the Hotel Via Best Western central reservation and asked for an upgrade. On checking in was upgraded and given room 17. Room was a newly refurbished room was modern and spotless clean. Comfy bed and powerful shower in the bathroom. Ate in the bar and the food was good quality and so was the service. Staff very professional and polite. Would recommend this hotel and would happily stop again

  • 4
    « 2 good days in a beautiful Manor and gardens »

    A very busy hotel and the staff were great. Driving up the lane to Chilworth was fantastic as the autumn trees were spectacular. Our room was fine and we enjoyed two great dinners. The food the chef produced was excellent. Enjoyed the indoor swimming pool, just right to relax after a long walk in the New Forest.

    4
    « Beautiful country manor. »

    Stayed for 1 night with my daughter, first impression was "wow" & we were met by a lovely lady at reception, we had arrived too early for check in, but as we had just got off the plane & needed to drop bags somewhere , she arranged that they were stored & gave us a coffee before organising a cab into the city for us.. We had a wander around the fabulous gardens while we waited, a really beautiful if not somewhat over grown spot. We were a little disappointed a while later with one member of the bar staff, she seemed to be more interested in talking to her work colleague than serving us a drink, & we found the bar a little lacking in atmosphere. All that aside we really enjoyed our stay, the food was lovely, the room clean & the bed amazingly comfortable. I would highly recommend the manor & will definitely stay here if I'm in the area again.

    5
    « Visiting son at University of Southampton »

    Lovely building in fabulous surroundings. Ideal wedding venue, indeed there was a wedding fayre on when we arrived. We had a recently refurbished room with delightful views over the grounds. It was extremely nice with all the facilities expected. Comfy bed, tea and coffee making facilities. The works!!! We were joined by our son for dinner, which was very enjoyable. The staff were extremely attentive at all times, nothing was too much trouble. We will definitely be returning. Really should have another star - it deserves it!!!

    3
    « Again service lets it down »

    The hotels grounds (slightly neglected if I am totally honest) and gym made us return here and we had hoped like some hotels they may take up some of our last points. sadly no! When I come down to breakfast I want a "good morning" or a smile. Not room number as the first words I hear. On day one we were told it would a fifty minute wait for a sandwich at lunch! WE didn't wait and walked to the lovely pub just up the road! Staff are churlish and to be told you can't order a bottle of wine because you are not sat in the restaurant is beyond words the blonde bar member was abrupt when we said we felt that was ridiculous as we wanted a twenty pound bottle of wine which probably costs the hotel six pound at most, I am some what perplexed why they would have a rule like this. She had to go and ask if we could do that at last an affirmative came back along with filthy looks from barmaid. Breakfast service you stand at the worlds slowest coffee machine along with every other patron it seems! just bring me a pot of tea or coffee, it really is that simple accident waiting to happening manoeuvring between other guest with mugs in hand. You then have to queue again for toast you have a kitchen, grill my toast for me. its nice guests like service.Breakfast food is delicious and lots on offer this debacle with drinks needs to be changed. Please remember your are a hospitality industry try and be hospitable, people like it!

    4
    « nice & relaxing but food service let it down this time »

    Hotel is lovely, we have stayed here 3 times previously, the staff are lovely & helpful. I think the hotel must have been taken over as there was no continental breakfast (not that we wanted it!!) My only gripe really is that we wanted a sandwich about 8.30pm after we had been swimming, according to the guest information we could get a sandwich or bar snack anytime BUT not anymore!! Don't know what would have happened had we requested room service!!! anyway, bar snacks are only available till 6.30pm! Petty as it sounds it did spoil our evening, we were hungry but not hungry enough for a big expensive meal! Would this stop us from going again? possibly!

    4
    « Comfortable pre cruise stay »

    We stayed here for one night before a cruise. The room was comfortable and well equipped if a little dark and a long way from the main hotel area. We didn't have an evening meal as we had eaten en route . Breakfast was included in our room rate and this was satisfactory although it was rather chaotic in the restaurant that morning. The pool is lovely for an early morning swim. This hotel is convenient for the port and far superior to the one we have previously used.

    5
    « Excellent, once again. »

    This is the second time that we've used Chilworth for their Park and Cruise deal On arrival we were told that we'd been upgraded to a Superior Room in the main Manor House. It was on the top floor, so a bit of a climb, but well worth it when we got there. The room was one of their newly refurbished rooms and was beautiful. A really large room, lots of storage, a lovely bathroom and a lovely large bed. The Dinner was excellent and we felt that the breakfast was better than last year, with excellent service at both, so all in all a very pleasant stay and confirmed our decision to use Chilworth as our pre-cruise stay. We will most certainly be using Chilworth in the future as our Park and Cruise hotel.

    3
    « Tranquil »

    This is a really nice venue with great staff and facilities Unfortunately the experience was ruined by poor organisation of the attendees of a conference who all 50 of them descended on the lounge and bar at 5.30pm looking for there free drink Regular guest were crushed in the rush for the bar and the noise level was similar to a football match This lasted until 6.30 pm when the restaurant opened and you could escape the crowd Real pity as the rest of stay was great

    5
    « Pre cruise stay »

    Fabulous hotel and great atmosphere. We spent a lovely night preparing for our mini cruise to France. The hotel is full of old world charm. Rooms are spacious bar open all day and the grounds nice to stretch your legs after the drive

    4
    « Nice »

    We enjoyed this hotel. It was easy to get to from the motorway and yet in the middle of the country and tranquil. We booked a superior room in the old part so was close to bar,restaurant and gardens. Our room was large and overlooked the gardens. Didn't see the standard rooms but they were looked from the outside like converted student accommodation in a modern extension. The bar area was set in a high ceiling area with lots of seating and was country house atmosphere. The garden walks were nice. The spa/ pool is a walk from the hotel building - wouldn't want to do the walk in the rain. We only used the pool. The restaurant was nice and I normally don't like hotel restaurants but unless you get in the car you're captive but I enjoyed this one and liked the menu. This was a nice hotel with a good offering and I would recommend.

  • 3
    « Good rooms but public areas need upgrading - over-priced for 3 star »

    Newly refurbished rooms are to a good standard with stylish modern finish, great bathroom, and comfortable beds, BUT the public areas are altogether different, with terrible old style patterned carpets, a rather messy bar area spoiling the lounge atrium area, and generally bland and style-less corridors with a rather institutional feel. Breakfast area was cramped and over-crowded - it did not have a good ambience. The facilities are good - great steam room and large indoor swimming pool. So overall very mixed feelings about this hotel - if the quality of decor and furnishings applied to the bedrooms is rolled out across the public ares then this could become a really nice place but at the moment I would not stay there again - unless I was only paying about £70 a night rather than the £136 we did pay for a Saturday night stay, Currently it is not good value for money.

    5
    « spa break »

    What a lovely experience ,the staff were very attentive and nothing too much trouble, food was amazing, we even had breakfast in our room which was fab. Even though there was a wedding on our rooms were well away from it at our request . Would definitely recommend this lovely manor house with beautifull gardens

    3
    « Not quite sure.... »

    It's a lovely big house from the outside set in nice grounds and when you walk in the front door you get a nice welcome but from then on we felt the whole place was lacking in something....it might have been for the very small room we had stuck right at the end of a hall way 3 floors up (despite the high price we paid) with just one large and one small face towel for the two of us and not the biggest of beds either (so we were thinking it was a room meant for just one person) but it was just thee one night and so we accepted it.we didn't eat in the restaurant other than breakfast which was ok....but again felt it was lacking.the staff all seemed friendly enough but we think we will try somewhere else next time.

    5
    « Perfect pre-cruise stay »

    We chose this hotel as they offer a cruise & stay package, where you can leave your car parked, and retain your car keys. Many car parks around the cruise terminals offer cruise parking, but you hand your keys over for someone else to park your car, with which I am a little uncomfortable. We arrived at the hotel around two o'clock, and checked in. As part of the package, a taxi service to and from the cruise terminal is included. We were asked at check in what time we would like the taxi, for the following morning. Our room was at the far end of the hotel, which was quiet, and was a terrific size. It was very clean and very comfortable. We did not use the restaurant for our evening meal, choosing to eat out. Breakfast was very busy the following morning, and a little cramped, but we did not have any problems. The selection of both cereals and hot cooked food was very good, and we both enjoyed it. The taxi arrived at our arranged time to collect us, and we were soon at the cruise terminal. On our return from our cruise, I telephoned the taxi company as instructed, and within 5 minutes the taxi arrived and took us back to our car at the hotel. We were extremely pleased with this pre-cruise stay, and will be choosing to stay here again next year.

    4
    « Great Food. »

    Stayed here with a group of friends, and we all agreed the food was the highlight. Breakfasts were good but the evening meals a delight. Ate in for two evenings and with a varied choice we all found something we felt was exceptional. We were fortunate to meet the chef as he made his way through the restaurant who took the trouble later to bring a member of our party a handwritten recipe for one of the courses we enjoyed. That don't happen often ! The waiting staff were on the ball too !

    4
    « Stay here for Chilworth/Southampton UniversityBusiness Park »

    Second visit and equally pleasing. I would suggest the hotel considers constant staffing of the bar area and offering a couple of draft ales? The bottled IPA from the fridge was nasty. Rooms comfortable, clean and quiet with great shower, good linen and towels.

    4
    « " Great stay" »

    Have stayed here several times. not great for children though as they are not permitted to use the swimming pool most days so nothing for them to do, good for other visits though & restaurant staff are very good.

    4
    « Good Place »

    Lovely setting and great hotel with super gym and pool; menu has been broadened which has improved the food offering - they could go further and offer more 'home'food on the bar menu. Internet connectivity is great; the rooms good with good power points and desk space.

    5
    « pre cruise stay/park »

    Stayed in a few Southampton hotels previously, prior to cruising. From arrival till picking car up 14days later, faultless. Plenty of space to park,quick check in, clean cosy room.3course evening meal was delicious, well presented & served by attentive waiting staff.self service breakfast plenty of choice. Taxi to & from port great service.Hotel grounds are beautiful well worth a walk around.room was clean comfortable & quiet.All staff members professional/ courteous/nothing too much trouble. This hotel is perfect to start your holiday. Great price. already booked for next year's cruise. Thank you.

    3
    « not what we expected »

    Arrived Friday late afternoon, booked for 2 nights, travelling with husband and 2 teenage boys for my birthday surprise. Lovely looking period hotel from the outside, huge hall through main entrance which doubles as the lounge area. lovely fireplace but PLEASE put some colour in the hall! all it needs is some sumptuous coloured cushions scattered on the sofas and chairs and voila, you have warmth and ambience. It just looks dull, cold and dated. Dinner in the Restaurant was lovely couldn't fault it as was the service. Breakfast buffet hot and cold was good but not sure why when paying these amounts numerous people had to wait up to 30 minutes to be seated, even in a Premier Inn this doesn't happen. Tea and coffee should be brought to the table too, self service hot drinks takes the shine off a good hotel. Rooms 10 and 12 were small but comfortable, Friday night we had absolute silence and slept well, showers good and rooms spotless. Saturday there was a wedding party and woken at 2am by shouting in corridor outside kids room 12 and our room 10 we heard every noise (!) from room 9 next door. couldn't get back to sleep. heard several people from other rooms shouting for quiet. Check out.......we asked if we could use another card to settle the bill as realised we had presented our company card instead of private card, this was refused as were told it had already been charged and would take up to two weeks to be re credited to account!! Didn't think this was allowed until final checkout, never had that experience anywhere else. We would stay again as the rooms and grounds were lovely, but not when a wedding is on!!!

  • 5
    « Overnight spa break, amazing value »

    I stayed here recently with a group to celebrate my 50th birthday. We each paid £115 for The overnight spa package and were pleasantly surprised at the vallue for money. The cost included dinner on the night of arrival, an overnight stay, breakfast, a day in the health club including a one hour treatment of our choice. First, the rooms have been recently refurbished and were tastefully decorated with comfy beds, gorgeous bedding and all cleaned to a high standard. The evening meal was amazing! When we were given the menus, we were expecting a choice from a set menu with limited choice but were in fact able to choose from the main menu. The food was exceptional and our waiter, was great (mid 40s, sorry I didn't get the name). Breakfast was very nice also and on checking out, the receptionist was very friendly and efficient. The spa treatments went down well with everyone and the beauticians were amazing. We would also like to thank the spa reception staff (Linda) who were so friendly. We were a mixed age group varying from 18 to 50 and were all impressed with this venue and spa package and will definitely be returning!

    4
    « Nice »

    It's nice lovely grounds and the food was nice we had the cream tea and breakfast all good,the staff were nice and friendly,the rooms looked tired and the carpet was dirty needs updating but ok ish not great for the price tho but I think they are doing them soon,health centre is good, quite a good location about 5 miles from the centre of Southampton and in the countryside,it was very busy as they had 2 weddings on,i probably wouldn't go in peak wedding season as it was all about the wedding,so maybe check first,but it was nice don't think I would go back again tho nice as a one off.

    3
    « Maybe I expected too much for over 1k? »

    Myself and my husband spent 4 night here in September on the dinner bed and breakfast option in a suite ( main building - most expensive they had) THE ROOM spacious but not well designed... One small Argos catalogue wardrobe filled with room spares, 6 odd coat hangers nd NO draws at all,! Having 4 days worth of clothing for various events the lovely table/chairs and sofa in the room were used as a storage space for cloths ... Nd the floor ll along the wall too "floordrobe ". Bed was super comfy but was two singles pushed together and even the duvet was two singles zipped together also. BATHROOM I'm a normal sized women and my husband is quite slim. I'm talking size 12 maximum. You CANNOT sit on the loo the right way facing forward it is too close to the wall to fit your legs in and do what you have to do and if you do your knee is jammed against the loo roll holder on the wall. The bath is TINY I mean tiny. Anyone over my normal size could not take a bath. It was hard to rinse hair in the bath as you cannot get your arms over your head and still be in the bath. My chest is small ladies I'm talking 34 A everyone has bigger boobs than me and even I got stuck. Showering not so much of an issue but really clostrophobic. Fittings were immaculate and perfectly clean always. no space to put your own toiletries as all space was taken up by the fittings... All items had to stay in bags or on floor, no space around bath to store bits either. Bedside tables are cheap mdf and agin no draws just open squares. Desk was useless as the type selected was meant for the hanging files so you get about 3 inches at the bottom to put stuff in or it would fall out behind the desk. Draw in desk used for hotel room items and the supplied hairdryer which was actually decent. TEA AND COFFEE this room boasts a nespresso machine. It does... The oldest one they do and it came with no instructions. And you get 3 random pods per day... Your not aloud anymore either! So me and my husband could have 1.5 coffees each per day but you didn't get to know the flavour either so was a suprise. Rest of tea and coffee facilities normal nd no better than any budget hotel and oh don't ask for extra milk either! WIFI free good and easy... TV large decent but stuck to the wall ... Bed off set to the to so made viewing it awkward from the bed... Better to watch from my wardrobe... Ooo I mean sofa. FOOD not all items were available on each day and the differing chefs made it up as they went along. All bloody lovely though. ate in the main restaurant 4 nights in a row. Found enough choice to last but couldn't have done a 5th night. I really enjoyed several of the items and decided to re order on them on the last night... Different chef obviously as the portion was different, the recipe was different and well it wasn't the same at all and I didn't enjoy it. STAFF perfect always and well presented pleasure to speak too... GRIPE HERE... There was 1 child staying in the hotel our entire stay and even though we booked a room purposely because it says "sleeps 2- no room for child" we ended up next door to the only 1! Ensued night after night of tantrums, noise and absurdity. The staff in the bar and restaurant did nothing to help the situation when said child was aloud to throw food and his toys onto other people's tables and approach them etc. Said child rAn around the bar till gone midnight every night even though everyone was sat as far away from this family as possible the child still bugged everyone! Parents thought it was cute... No one else did. ANYWAY pool facilities were fab, sauna, fab everything was lovely and always clean. Would I spend over £1000 to stay again ... Not a hope in hell.

    4
    « Elegant hotel on outskirts of city »

    We were lucky enough to be given one of the newly renovated rooms on the ground floor. It was very peaceful and nicely decorated. The bed and pillows were comfortable and the big soft towels were luxurious. We enjoyed the Bar snacks but did not have the opportunity to try neither the restaurant nor the leisure facilities. We would hope to do so in the future. There is plenty of free parking and if you want to be away from the centre of town this is the place to stay.

    4
    « Quiet location »

    The hotel was fairly quiet despite being so close to the motorway. Finding the hotel was a little tricky but definitely worth it. Staff were very friendly and helpful. The bar food was very good and fairly reasonable. The room was very clean and comfortable with a view of the garden/countryside. WiFi connection was OK to check emails etc.

    4
    « Good hotel, generally elderly clientele »

    My sister and I stayed here for a one night break in August which we found on Travelzoo. It costs £15 by taxi from the centre of Southampton. Unfortunately the weather was dire so we didn't get to enjoy the grounds at all, a great shame as I gather they are lovely. The hotel seemed very quiet when we arrived but not a huge surprise on a Monday afternoon. They did have two functions on and we realised both were wakes which, combined with the quiet, made us feel rather...alive! Reception staff were very helpful with check-in and, when we found that we'd been allocated a double rather than twin room, this was changed pretty quickly whilst we had coffee in the cavernous bar area, situated in what must have once been the Manor's great hall. It's a beautiful building and has been sympathetically modified inside to suit its current use. Our room was very nice with comfortable beds, plenty of storage and a good bathroom with complimentary toiletries. The bedroom window catch seemed to be stuck open at first but maintenance fixed this whilst we headed over to use the pool complex. Whilst not large, the health club facilities are pleasant enough. There's a changing area with lockers and showers and we were given robes and towels to use. We didn't try the gym but enjoyed a swim (pool isn't enormous but wasn't over-busy when we were there) and also used the Jacuzzi, sauna and steam room. There are a few loungers around the pool but it's not like a spa and doesn't have lots of chillout space. We chatted to a few members who live locally and they seemed to make up the majority of those using the club but it is complimentary for hotel guests during their stays. Our deal included dinner in the hotel restaurant and we enjoyed our meals from a very good menu which included plenty of nice fish. Staff were slightly vague at times but very friendly and the only bodge was our bill, as it hadn't been clear to them that our food was inclusive. This caused a palaver but did eventually get sorted out and there was no issue at all with the meal itself. Afterwards we headed to the bar but it was freezing as, despite the unseasonably cold wet night, the main hotel door was lodged wide open which meant cold air pouring straight into the bar area. It's a shame as this is such an impressive part of the hotel but it had no atmosphere that night and, between that and the temperature, wasn't somewhere you'd want to stay long. There was no music and the barman was trying to take last orders before 10.30pm so they clearly didn't expect it to pick up! Whilst there seemed to be a fair number of guests staying in the hotel, most were elderly and it really wasn't that lively! We gathered that it's a popular stop-off point for people departing on cruises from Southampton, which makes sense. We enjoyed breakfast the following morning but again the weather was so rubbish that we ended up just packing up and heading off. There is nothing else to do nearby as the hotel is well out of town and in its own large grounds. This is great for peace and tranquillity and I expect most guests drive there so location isn't really an issue but unfortunately it just didn't work out ideally for us this time. Whilst I wouldn't make a special trip there again, it is still a pleasant place to stay and recommended if you need somewhere near Southampton. It gets most of the important stuff right and we felt valued as guests despite being there on a deal.

    5
    « Lovely Comfy Hotel »

    We stayed t this hotel because our usual Hotel was fully booked at short notice. What a lovely surprise. It has been newly renovated and is absolutely stunning. The restaurant was fantastic. The staff were so attentive and the food was delicious. The rooms are very well equipped with not only a kettle, but a coffee machine as well. And we got biscuits which we don't get at the 'other more expensive hotel' we normally go to. Great value for money. We will definitely be back.

    4
    « Lovely but Remote »

    The hotel is lovely in its own extensive grounds. The room was basic but comfortable and was kept clean. the room was also quiet so we had a goods night sleep but we needed a fan as it was too hot. Breakfast was very good with plenty to choose from and the buffet was kept warm.We used the pool once and it was a decent size to swim in. The only draw back is that its about 5 miles out of Southampton. £15 one way in a taxi, £3 each on the local bus which is a ten minute walk away but runs very infrequently or a 30 minute walk to the Hilton where there are 4 Bluestar Buses an hour at £2.40 each. The hotel is very good and all the staff are friendly and helpful.

    5
    « Sunday Lunch at its best! »

    If you are looking for somewhere to enjoy Sunday Lunch this is the place! A good location just outside Southampton and close to the motorway but after arriving along the beautiful drive you could be anywhere. A traditional hotel with a lovely welcoming atmosphere the food and ambiance in The Restaurant was great. Good menu choices & cook deliciously you will find yourself ordering all 3 courses with mouthwatering desserts such as Eton Mess, Lemon Tart & Chocolate Orange Bakewell Tart! Service was attentive and friendly. All in all great value for money & we will be recommending.

    3
    « good value tired decor »

    Nice Hotel with decent grounds, rooms were ok except walls had a lot of scuff marks. The Breakfast was good with plenty of choice, however with just one self service tea/coffee/drinks machine the queue was always 10 mins. Check in was poor in that when the room was ready nobody told us. There was a good local pub just outside the grounds, where we dined. Overall I would stay again, purely on value..

  • 3
    « a bit disappointed »

    My son brought me here as an 80th Birthday treat to see my familywho I hadn't seen for years.After travelling 4 hours the restaurant was fully booked. Room quite nice but no air conditioning..Only a duvet on bed,too hot for us so we ended up removing duvet from cover and usng the cover.I thought that £129.00 per person excessive considering it didn't include breakfast which we had in a pub down the road as the hotel breakfast room was packed..We have paid far less than this in a central london hotel which included an excellent breakfast

    3
    « A nice bathroom forgives a lot »

    The signage is a little subtle, but the property is amazing. Everyone was very friendly. We found the wait staff to be in need of some training (two people sharing a plate would mean two sets of flatware, napkins...gluten free request means soup doesn't get served with regular bread...I could go on) The great room and pub is impressive but I wanted to redecorate with small touches like warm lights instead of blue LEDs, lamps in corners...) If you want a real ale, you will have to go down the street. The room actually had extra and easy to reach outlets--rare!--and the bath was small but lovely. Quality mattress.

    5
    « Old charm, modern day service. »

    Stayed 2 nights in room 17 on a bed and breakfast deal. This hotel was a stately home and retains all of the features and extensive beautiful grounds that have a national trust flavour about them, however does advertises it's doing a one million pound referb, and we were lucky to stay in the room which we think was the start of this process. The first evening the hotel had a wedding, we stayed in the bar for drinks and food and all of the staff who dealt with us were polite and courteous despite having a lot going on, and always made sure the table in this area were cleared. The breakfast was busy, but staff were very visible making sure vacated tables were cleared quickly, but also staff were very attentive, continually making sure the cooked breakfast buffet was renewed or indeed covered when nobody was there. All in all a lovely hotel, the only gripe from my point of view was the bed was a bit hard, (however husband thought it was brilliant) and if they wanted to go the extra mile, perhaps a card in the room detailing perhaps a choice of pillows for those who don't like feather.

    5
    « Great hotel in a lovely setting »

    We spent a great weekend here and would definitely recommend the hotel. The rooms were well thought out with extra reading lights by the beds and the rare treat of double sockets and USB points also by each bedside. The breakfast had a good choice and was nicely cooked. We ate in the restaurant in the evening and the menu contained an interesting selection for both the adventurous and more fussy eaters. The food tasted great and was very good value. The staff were very attentive too. The grounds were lovely and we enjoyed the decently sized pool. There were restrictions on the times that children could use the pool which suited us but something to check on if staying as a family.

    3
    « Mixed feelings »

    This will be a stunning hotel - plans are afoot to modernise it and indeed our room had been tastefully updated with nespresso coffee machine aswell as a kettle. The stunning entrance hall should be the main selling point but as yet in lacks ambience and felt like a university refectory. The check-in desk is small and difficult to access at busy times because of pillars. Staff were helpful and polite. The hotel seems to attract those about to go on a cruise and/or weddings. As a couple we didn't fit into either category. There is a great pub nearby and I would recommend walking there for good atmosphere and food.

    4
    « A bit disorganised »

    We stayed on Saturday evening in a standard room whilst visiting the boat show. The hotel looks stunning and the grounds are lovely, and it's about 10 minute drive to the city. Parking was quite difficult but we found an overspill car park. The room was good and the bed was comfy. However, trying to get a table in the lounge and dinner was very difficult. Service was suspended from 7.30 to 8.30 so we ended up eating after 9. Checkout was a bit delayed as there was only one card machine working.

    5
    « Excellent hotel in magnificent grounds »

    Excellent hotel in magnificent grounds, staff friendly and helpful. Large pool and jacuzzi area and a lovely terrace overlooking the extensive gardens. Hotel very popular with conferences, celebrations, weddings etc. The hotel is ideally situated with very good transport links. There is also a lovely 18-hole golf course just a mile away. We would strongly recommend this magnificent hotel.

    4
    « A lovely stay »

    The second time we stayed here on the way to a cruise. We always visit the Chilworth Arms first and then arrive at this beautiful hotel. The grounds are just stunning. We sat and had a bottle of wine. We paid for dinner and it was very good. We upgraded our room to a suite that was really spacious. Breakfast however wasn't great. Long queues for the coffee machine etc. Our taxi arrived as arranged and took us to the port. A fantastic cruise. The taxi arrived within a few minutes and took us back to our car. The cruise package is just fab!!!

    4
    « Lunch on the Terrace »

    Lunch on the terrace lovely surroundings and good service. In the past the service has not been efficient so it was good to see an improvement. An interesting selection of bar snacks . I chose smoked salmon cream cheese and cucumber sandwich on seeded bread. This came with a small basket of chips.Good presentation. It was a hot day which may account for the staleness of the bread. However both varieties of bread used were not fresh. This was disappointing.Hoping for something better next time. This has not been reflected in the review score

    4
    « Good but couldBe excellent. »

    We arrived on Friday 2nd September for 2 nights in an executive room. The good bits. We were given a room at the front of the hotel which had been refurbished. The pool, sauna and steam room are excellent. The staff in the restaurant and bar try their best to please. The lady in the spa on Saturday afternoon was pleasant and very helpful. The food and beverage manager at Breakfast was very helpful, he also helped us get back in to our room when our keys did not work. The bits to improve. On arrival we found the receptionist quite condescending in her attitude, try talking to people as if you care rather than just going through a drill. The bar staff on the Friday night could not cope with the number of guests. The lady in the spa on the Friday night was rude to my wife, still don't know why! Food prices are just a little too expensive. It would be good to have somewhere to sit and relax rather than just the bar which was always very busy. If we are in the area again I would probably stay here again. £156 for an executive room with breakfast for two is not to bad.

  • 5
    « Cruise and stay - again - ! »

    I have to say that since we discovered this hotel a few years ago, we will not stay anywhere else pre cruising from Southampton. It's one of the nicest and friendliest Best Westerns that we have stayed in. We love it here and cannot wait to visit again in November - see you soon Chilworth Manor and all your wonderful staff

    5
    « Comfortable hotel in beautiful surroundings »

    We stayed here on a Cruise park and stay package which included DBB for one night, parking for the duration of the cruise and taxis to and from the Port. We were accommodated in the main building and had a large room with lovely views over the croquet lawn and lily pond. Dinner was delicious and full choice was included with the package (some small supplements for a couple of dishes ), buffet breakfast was good quality and the taxi service worked very efficiently. An excellent stay.

    2
    « Poor Quality »

    Whole hotel was very "old fashioned" and room was extremely uninspiring. Needs a good makeover and updating of its facilities. Felt the price we paid didn't reflect the quality of hotel we expected. I wouldnt go back here again unless it was an absolute bargain

    4
    « Hotel with character »

    Staff extremely helpful. Rooms are spread out and distance from main part of the hotel can be quite far. Check in and Check out was a breeze. Breakfast was noteworthy for variety. Hotel location is a plus if you don't want to be in the town center and wish to relax.

    3
    « Nice hotel, beautiful setting »

    We arrived via taxi from Southampton Airport Parkway train station having traveled from London. the taxi driver called it "posh" and pointed out the Aston-Martin parked close to the lobby. We were booked in by friendly, helpful staff, and could not help but notice a large number of guests seemed, like us, to be quite elderly, and somewhat wealthy. We made our own way to the room on the second floor in a more modern wing of the hotel. The room itself was very clean, king size bed, a little hard. It was quite warm but no air conditioning but a window that was wide open. There were no wall decorations or art in the room which to me made it seem rather bare, as I am accustomed to such in the best Western hotels we have been to in Canada, but maybe that will change as the renovations proceed. We were advised not to leave valuables in the room when vacant, and, again, we are accustomed to finding a safe in our hotel room when travelling. We ate at the restaurant for our first evening and found the food exceptionally good. Moreover, the breakfast was outstanding by BW standards. I'd say in rating it as "posh" it seemed a bit overrated, although the restaurant, diinner and breakfast were excellent.

    4
    « Consistent and comfortable »

    The Manor is a relaxing hotel set in beautiful gardens. Since the refurbishment the rooms have comfortable beds which is a great improvement. The swimming pool is not large but it is convenient. (For Pokemon Go fans, there's a feature at the outdoor chess board... and a battle ground at the leisure centre). According to the cruise season the rooms can be fully booked so it's worth checking.

    3
    « Bank Holiday Stay »

    Had a two night stay here over August bank holiday, really nice setting, nice gardens and comfortable rooms. Only let down for me was the breakfast service was a total shambles, I mean waiting 15 minutes for beans?? I'm not Gordon Ramsey but even I can do it quicker than that!!!

    5
    « Two night break with cream tea »

    I booked the hotel via superbreaks and got a two night break with a 3 course dinner on the first night and a cream tea on the second day. Guests staying at the hotel also get to use the club on site which has a pool, sauna, steam room and offers excersise classes too. The hotel is undergoing refurbishment at the moment but it doesn't feel disruptive at all. We had a refurbished room which was nice, the hotel is extremely clean throughout and the staff are a credit to the hotel, very friendly and professional throughout. The hotel sits within 24 acres and a part conservation area and the groups are superb along with the outside terrace areas. It is a great location for cruise customers or people wanting to shop as we did in Portsmouth only 30 mins away. It is probably on the pricey side for food and drink but the service weighs up to the standard expected with the prices. My only gripe would be they say vegetarian sausages are available on request but both days they didn't have any, if you don't want to cook vegetarian then please remove the sign! Food was very high quality in the evening, but like fine dining it is smaller portions as this isn't pub grub so go knowing what to expect. Had an amazing stay and will definitely go back.

    4
    « Lovely surroundings »

    The hotel is amongst very green and peaceful surroundings and is a very nice place to relax and take time out. There is a board in the reception area which says they have just finished phase 1 refurbishing the hotel which I am guessing is the rooms which we were decorated very tastefully with a nice comfy bed. The bathroom is to a very good standard, heated mirror which is fab when you have just had a shower and doesnt steam when you are trying to do your makeup and hair with an amazing power shower too! The hotel has potential to be very beautiful as time goes on with their refurbishment. The staff were very pleasant and the stay was a lovely relaxing bank holiday weekend.

    4
    « Chilcot Manor review »

    Nice hotel, with some limitations. Guests seem to come second to wedding parties, and breakfast was too limited on choices available. There was no cheese, ham or bread rolls available! As this is a pretty routine choice of breakfast, I was a bit surprised

  • 4
    « OK for cruise parking »

    The cruise parking part of the deal is excellent, secure parking, organised taxi to and from the terminal. All handled very effectively and easy to understand. The hotel however......we booked a family room for three. Upon entering our room, no additional bed. When rectified a virtual "camp" bed was put up barely off the ground and made up incorrectly. This was pointed out whereupon a staff member who had obviously just been smoking heavily arrived in the room, apologised and left to get it fixed leaving a horrendous smell of smoke lingering for the next half hour. Breakfast was chaos. The hotel can't legislate for everyone turning up at once I know but surely a long wait for plates to arrive could have been handled better. And if you're apportioned a top floor room and you have all your pre cruise luggage, be warned.............there are no lifts!! Great deal for cruise parking, not sure about the hotel itself.

    5
    « The most amazing gardens »

    We arrived later than expected and had an early departure. But the time we spent in the Gardens was simply divine. The Manor has a formal look as you arrive in the drive. We would revisit just to spend more time in the gardens.

    3
    « Hotel ok food awful »

    Stayed over night for cruise leaving from Southampton in the morning. At the time of writing we have just had a meal ( loose meaning of the word) in the restaurant. Our first choice of rib eye steak arrived at the table looking like a piece of shoe leather, we had both asked for medium to rare advertised as rib eye steak it looked more like beef skirt, on cutting into it was seriously over cooked, so we immediately sent it back, being put of by the look of steak we re ordered, and went for the lamb rump and cod, both arrived looking like a child's portion, the lamb had no taste, to the point where I seriously could not tell what sort of meat it was, the jus was bland and barely there, the cod also had no taste, and veg was the same, at this point we were hungry so ate the food. The head of serving staff tried to tell us it was difficult to get steaks right which in a restaurant is unacceptable, the dessert (which we ordered because we were hungry) was just as disappointing, it was obviously frozen and then microwaved, as the texture of the strudel was dry and rubbery. This meal with drinks cost us £80, we are disgusted with the food (not the service) and will never eat or stay at a best western again. The management need to seriously look at this restaurant seriously sub standard food.

    4
    « Nice location, fresh and clean rooms. »

    The good things about this hotel are, nice welcome, good location near M27, though not near Southampton. Shopping at Asda hypermarket within a few miles. The grounds are nice some very ancient trees. The breakfast was good -lovely local sausages and good quality. It would have been perfect if tea and coffee were served, as machine water for tea is never hot enough. Suggestion, staff bring toast and drinks made from properly boiled water. No soft fruits and only low fat yoghurt which I disliked. The room was recently refurbished, but it is basic, and has not a lot of style. The wood chip wallpaper was painted over, and there were some areas which could have had more attention. The housekeeper knocked on our door at 08.15 wanting to clean the room, as we were not ready, we then felt rushed to leave. The 10 am departure time is too early. At seventy nine pounds per night without breakfast we felt this a bit expensive. Drinks at the bar were not cheap, however the lack of a TV was welcome. All in all, I would recommended this hotel, it is not luxurious, but you will get a quiet nights sleep in nice surroundings.

    4
    « Nice relaxing break »

    Good hotel with lovely grounds. Room basic but spotlessly clean. Bed large and very comfortable. Breakfast good as was evening meal. Leisure facilities just a very short walk away. Perfect for a nice relaxing two night stay with friends.

    5
    « Double room, with baby, for a wedding »

    We booked this room months and months ago with no idea if we would be able to go as we were due to have a baby, he came two weeks early. The staff and hotel were brilliant. They were very accommodating, giving us early check in and spacious room as we had our baby with us. All staff very helpful. Great tv, bath, clean, nice refreshments amazing a breakfast!!!!!

    4
    « Excellent Cruise Park package »

    We usually use the Holiday Ins in Southampton and have found them competitively priced on their cruise park passages but after hiking their prices at the centrally place hotel we decided to try the Chilworth Manor and we found a winner. Excellent deal, superb rooms, very good service overall but just lacking in staff numbers at breakfast time. We did enjoy a very good evening meal here prior to the cruise and the taxi service to and from hotel was faultless. The parking is more than adequate too. Just the number of people wanting breakfast overwhelmed the staff who needed to a few more. Will we use this hotel again, most certainly if the price is right again.

    4
    « Good hotel with excellent surroundings and facilities »

    Good hotel with excellent surroundings and facilities The hotel is an old manor house with grand staircases and lounges as well as newer wings. The bedroom was comfortable and clean. The food was good and there are lots of places to walk in the area.

    5
    « Superb Sunday Lunch »

    Can't fault the place. Three courses and coffee for £19.95. Loads of meat, loads of choice, great service & ambience. Beautiful surroundings. We had a pleasant walk in the gardens afterwards Would highly recommend we would definitely return

    5
    « Lovely hotel »

    We stayed in a renovated room which was large, well decorated and a very large en suite. The only down side was no air con.The evening meal was to a very good standard. Lovely grounds with nice walks. A good spa/pool just a short walk from the main building. A great place to stay if you are sailing from Southampton as you can leave the car at the hotel.

  • 5
    « Our wedding at Chilworth »

    This was our perfect venue for our wedding at Chilworth manor, the grounds were lovely, the service was fabulous,was very impressed with the member of staff who looked after us all day, the meal was lovely and had no complains for anyone, it was overall a brilliant wonderful day and we can't fault anything so thank you to everyone at Chilworth

    5
    « Very Satisfactory »

    Stayed for two nights DB+B 18th and 19th August. Very pleased with all aspects. Booking in was fine and everything explained. When I made the telephone reservation the receptionist said there was a wedding on our second day and she would ensure we had a quiet room. It was quite a walk through the hotel and the last in the corridor (room 123), but was very well modernised, double aspect windows with plenty of floor space. It has been bought up to a modern standard with comfortable bedding and useful touches including FOUR USB sockets to charge all the kit and a lovely modern bathroom with a large mirror which had a decent heated area to stop it steaming up. Even had a small bedside alarm clock which so many hotels don't bother with. The one downer is that the mirror over the dressing table is set too high for the average person to be able to sit there and do their hair. This would be easy to move down about 300cm to overcome a silly design error. My partner had to stand to do her hair, couldn't use other mirrors as the hairdryer is "cabled in". The main light in the room didn't work (bulb missing), but my fault it stayed that way as I forgot to report it until I booked out. Used the health club, which was included in the price and the pool is a really good size and well heated. Sauna and steam room were good. The evening meal was included in the price and the quality was faultless. The hotel has a silly priced menu with inflated prices, probably trying to convince guests of the value they get. Fish and chips priced at £16. Service was fine both nights with efficiency and smiles. Wine is expensive with nothing under £20 per bottle. First breakfast time was fine and the quality good with fresh food, not even a skin on the baked beans !! The second morning was different, this was Saturday and the hotel appeared to be fully booked, several weddings on. Breakfast finishes at 10.00am at weekends, but at 9.30 they had run out of plates, bacon. mushrooms, scrambled egg, tomatoes, cups. The front of house staff did their best, but the food was just not available in the kitchen difficult to front up a fiasco. Once the food arrived it was of good quality. I would certainly recommend staying there and hopefully by then Management will have sorted out the kitchen breakfast problems. A stroll down to the conservation area and lake is well worth it the water lilies were magnificent !

    3
    « Disappointing return visit »

    The hotel itself is very good. We had a refurbished modern room with everything we needed. It was all very clean. The reception staff were welcoming and helpful. There is a large bar area with friendly staff and comfortable leather seats. We were able to sit on the terrace for afternoon tea and walk in the garden. Dinner was excellent. However we were very disappointed with breakfast. As we went in to the dining room we were told to find a table and help ourselves. Most people were wandering around looking for plates, spoons, salt and pepper and hot drinks. We were not offered tea or coffee at the table, nor were we told that we could have a choice of cooked eggs. I was particularly annoyed about this as I do not like a fried breakfast. The two female members of staff present were extremely unhelpful and unfriendly. We will not be returning to the hotel or recommending it to anyone else.

    5
    « Fabulous pre cruise stay »

    We found this via TripAdvisor and were not disappointed. Booked the cruise/stay/parking deal, which is really good value - we expected our evening meal to be the standard buffet, but no - a la carte, delicious food all included within the deal. All staff very friendly, receptionist was very informative, providing all the info we needed re taxi transfers to port, the taxi arrived slightly before our booked time, which was great as we were so excited to get to our cruise! Post cruise, just needed to ring the taxi number once off the ship, and the taxi was with us in 5 minutes!!! That is service! Only "downside" was no aircon in the bedroom, and couldn't open window very wide, it was a particularly hot night (being July), and no safe in room so we carried our holiday money/passports with us in my handbag that eve. Overall, fabulous place and we will DEFINITELY use this again.

    5
    « over night stay »

    Stayed 17th august for one night, from reception to house keeping all very friendly and helpful, check in quick and efficient. room clean and tidy. The food and service in the restaurant was excelent. Breakfast a bit of a let down,lovely staff i think we just timed it wrong. Would recommend this hotel sadly we didnt have time to explore the 12 acres of gardens

    5
    « Very enjoyable stay »

    We booked a night at this hotel through a third party on a dinner, room & breakfast deal. We don't live that far away and just wanted a night away. We found the hotel with no problem. Staff were all very friendly, helpful and polite. We had a deluxe room that was a good size. It had been recently refurbished to a high standard with tasteful decoration and good quality fittings. The public areas of the hotel were impressive and everywhere was clean. There was a lively terrace overlooking the gardens to dig and have a drink if the weather is good. The gardens are nice to walk round. We had a really nice three course evening meal. We were impressed with the food. Breakfast the next morning was also very good with everything you would expect. We used the leisure facilities in the building next door. It has a really nice pool. The only thing we would like to see addressed is that the bedroom was very warm at night. No AC or fan & only very small window that could be opened so very little air. It made sleeping hard as it was so hot. Overall an enjoyable stay and good value. Would recommend.

    4
    « A lovely night stay »

    Driving up a little lane onto this imposing building. Welcoming staff, beautiful lounge area. Good food. Internet was included. We also used the health club facilities which were clean and in good order. It was only a shame it closes at 8. Food in restaurant was slightly expensive but good and service was very good. It was good value for the rate paid and I would return if in the area.

    5
    « A gem »

    Beautiful grounds, stayed in a standard room that had a very good size, comfortable bed and pillows, very clean, staff from reception, restaurant and bar very friendly, food was great. The hotel had a big investment and all the bedrooms are being updated. Would love to go back and try one of the new bedrooms!

    4
    « Excellent hotel - Food a bit pricey »

    We stayed at Chilworth Manor for the first time on their Cruise, Stay and Park tariff. We all were taken aback by the lovely grounds and the character of the hotel. Our room was perfectly comfortable for an overnight stay and we had a good night's sleep despite the fact that a wedding celebration was taking place. Our room was in the new building away from the noise. Breakfast was self service but there was plenty of choice to suit most tastes. The staff on the reception desk and bar were very helpful and our taxi to the port arrived on time to collect us. We will definitely stay at Chilworth Manor again. However, if you are reliant on taxis to get around it is about 6 miles outside Southampton and it could get expensive to travel around as the fare is about £15 into town.

    5
    « Great deal on cruise Park and stay »

    I checked out costs to park for 14 days in August and was quoted £120. This hotel quoted £230 for Dinner Bed, Breakfast and Parking. I decided to go ahead because it seemed like a great deal , avoiding the stress of driving down to Southampton on the actual day of the cruise ....... ( I have been delayed by traffic before and it's not a nice way to start a relaxing break). Arrived and parked , the hotel was busy with a wedding . A very warm welcome from reception and we were allocated a hotelin the far reaches of the hotel - normally a pain in the bum but it kept us free of the noisy wedding celebrations. The room was basic and had everything a business traveller would need , the room lacked a safe which was a bit of a worry and something I have come to expect in a decent hotel. Went to dinner - very nice except for the Provencale potatoes which were undercooked. Breakfast next day was substantial with everything you might need, although hard fried eggs were in evidence . The staff here are excellent all round and very keen on customer service . I liked the way the manager got his hands dirty when the coffee machine stopped working - leading by example. The taxi transfers both to and from the port were included and handled flawlessly all in all it was an excellent way to start our Cruise and I would have no hesitation in staying again. I have given a 5 star rating primarily for the service , but when you consider that a Dinner here would average £60 per couple , then the actual cost of our room including breakfast and transfers was £50 - which is a bargain in anyones book. Although we didn't use them, the hotel has a Spa club and extensive beatiful grounds. Well done to the management and staff for an excellent stay.

  • 4
    « Nice stay »

    Had a 2 night DBB secret escape deal which was excellent value for money. Hotel looks very grand as you approach from the drive but, although pleasant enough, isn't quite so grand inside. Room was on the ground floor; fairly basic and dated but nice and clean (I understand they are refurbishing the rooms). Sleep quality was mixed as the bed was OK, pillows not so good. The hotel grounds are nice and enjoyed drinks on the terrace. Highlight was the evening meals; very good quality and excellent service. Breakfast wasn't as good; buffet style (including coffee machines) and the quality isn't as good as dinner. Found all staff to be very polite and professional.

    4
    « 1 night stay »

    Very nice stay with helpful staff and good pool/spa. The building is a grand old manor with matching new extensions, it has a Nice restaurant and menu The Bar area needs brightening as it looks a bit drab

    5
    « Has good character, relaxing stay »

    Found the scenic entrance at the second attempt, what a way to approach a hotel :) Parking is good, discreetly sited around the hotel. Car park surface a little uneven but in keeping with the location, very loud on the case wheels though! :D Effortless speedy check in, directions to the elevator were a little unclear, probably through repetition rather than anything else. Site staff great when asked for assistance, answers and smiles readily supplied both late night and early morning Rooms were of good quality, very clean, well furnished and faultlessly prepared. Shower was excellent, a real treat. Comprehensive hotel info folder made me want to explore the site and gardens,... Free WIFI handled everything I wanted to do effortlessly across a number of devices. Didn't try the other facilities, but confident they will meet the high standards set by the rest of the place. Have already reommended my colleagues to use this as a base when in the area, and would be very happy to stay here again.

    5
    « Excellent blend of quality style and value »

    As a regular business traveller, booked this as somewhere different, plus a great value offer. Beautiful location and building, staff welcoming and helpful - and a very good package. I was expecting the tired country house turned into a poor hotel, but this is way above that - quality of staff, food and rooms was very good - brightly lit well appointed bathrooms, good rooms (love the detailing on the skirting boards!) and a decent breakfast. Lovely setting too - very relaxing did not get a chance to try the spa - but definitely will on a return visit. Did rate initially as very good, on reflection, for value, it's excellent.

    5
    « Excellent but a bit pricey »

    Booked here for one night staying near Southampton and glad i did. Room was excellent, clean, comfortable bed and a nice shower. Nice pool and Sauna in adjacent health club with the added bonus of no children allowed which means you have chance to swim lengths. Didn't eat dinner there or have breakfast which at £14.95 is overpriced Overall though a nice place

    4
    « Nice Hotel »

    Stayed here for one night this week on a business trip. Hotel is very clean, rooms are well equipped and decent in size. Staff are friendly. This would be an Excellent rating if I hadn't have received an unwanted (and not requested) wake up call at 7am. Would be happy to stay here again.

    4
    « 2 night stay »

    Stayed here for 2 nights in July. Staff were very friendly and polite. Used the pool and sauna, well kept and clean. Bed was comfy and room 104 was spacious and clean, the internet worked and Chilworth Manor is a pretty looking hotel. I had issues with the hairdryer... it was rubbish! Ate in the restaurant and drank in the bar - all good :-) Shame there was no air con

    5
    « A lovely place to stay! »

    We stayed here for 3 nights before we went on a cruise. The grounds are amazing but it is a bit difficult to find - not the hotel's fault as nothing is clearly signposted in this neck of the woods. It's a great base if you want to explore the New Forest and go to county shows etc. The staff were really helpful and we ended our day sat out on the verandah with the company of a local friendly cat! Breakfast is a bit pricey and you need a car to explore this area! The entrance needs to be better lit at night. I really enjoyed staying here.

    1
    « 'High Cream Tea' - Nothing 'high' about it! »

    I directly booked with reception staff for my mother, sister and myself for a ?High Cream Tea' at the hotel for my mother's birthday treat. This cost me £45.00 altogether. There was absolutely nothing ?high' about our experience. Upon arrival at the hotel, we quickly realised it was very busy in the car park, meaning we had to park quite far away from the entrance. My mother doesn't walk well and this was the first problem that occurred. The red carpet laid out in the door way was dirty, old and shabby which instantly put us off. The reception staff advised me to go to the bar and ask someone there for our cream tea experience, this was clear that the hotel was extremely busy with loads of people stood around not really knowing what they were doing. I soon realised there was two weddings and the hotel was extremely understaffed. I went to the bar and stood there for fifteen minutes waiting to be served. This was because there was only two bar staff on at this busy time! Finally we were shown where we were going to have our cream tea (after waiting a further fifteen minutes for the girl to lay the table out for us). We were seated in the scorching sun, even though there were numerous tables under the large canopies but the girl had told us them tables weren't laid out. The whole building inside and out looked as though it was very dated, old, shabby and dirty! We sat at our hot table for another ten minutes before any drinks or food where bought out to us and to be honest, I wished it hadn't! There was only 8 teeny tiny sandwiches which had gone dry and crusty around the edges from sitting out too long, the cakes were dry and the scones totally tasteless. My sister only ate 2 sandwiches the whole time because of the bad quality! The lime and soda's we ordered were far too strong and so none of us could actually drink them, so we also left them? We quickly decided to leave the hotel as the two weddings that were also going on at the same time during the date were starting to get quite loud and rowdy. I am really upset and appalled that I paid £45.00 for this experience. However, I would have spoken to the manager on at the time on the Saturday, but we were advised that she was sacked a few days previous. So that was pretty pointless! I thought we would have been in for a treat as I have previously visited your hotel for a work Christmas Party, how ever I was clearly very wrong. I thought my mother's birthday treat was going to be good, but it was NOT what we expected from a Best Western with a ?good reputation'. I think Best Western need to look at the full packages they offer at Chilworth Manor and not just to focus on the weddings etc. I feel really upset at the fact that my money was wasted as we as a family regularly like to dine out together and enjoy nice places.

    5
    « Fabulous two nights »

    Booked two nights stay,dinner bed and breakfast on first night,bed and breakfast second night.Room was very spacious,bed comfortable and all the amenities of tea /coffee making facilities,shower/bath very nice and well tiled.Dinner on first night was really value for money,good menu and a free bottle of wine on my meal deal.Breakfast each morning was eat as much as you like really good start for our morning.Mark the duty manager and all the staff run this hotel very well and are extremely experienced to provide a good service.

  • 3
    « Looks good, but »

    This place used to be student accommodation. It's a grand house set in magnificent grounds, but doesn't live up to those first impressions. Somehow it still feels like an institution. The room we were in was clean and well furnished but not very interesting - or big. The catering was mainly bought-in pre-prepared dishes. Perfectly pleasant, but not very interesting. The wine was the usual hotel mark up, and not very exciting. So fine as a one night stop, but not a place we'll visit again.

    4
    « Nice hotel »

    Good sized rooms, although looking slightly tired in places but clean enough. The restaurant downstairs served a high standard of food but the breakfast buffet was a bit expensive to say it was no different to any other we've had. The continental breakfast was much better value of cereals and toast etc. The bar area had a nice atmosphere but not much choice of beer,unless you like Spanish style lager. The fitness suite is well equipped with nice swimming pool,steam room, jacuzzi and sauna. The hotel is about 10mins walk to the local pub,but the driveway through the grounds is not lit so not very good for walking back when it's dark.

    2
    « Worst Western »

    Could be a good hotel. Warm, welcoming staff. Fabulous bar area. It all went down hill in our room which was about as far away in the hotel as you could be without ending up in the Solent. Phone didn't work. TV didn't work (no signal). Hot water didn't work (luke warm). Internet was poor. A wall mirror that was perfect for kids and Hobbits, but not for anyone over 5 ft. It took 2 calls and 50 mins for assistance to arrive by which time we had lost the will to live and surrendered to an early night.

    4
    « Worth a second chance »

    The hotel is lovely, also a good setting, the food was more than adequate, but the hotel lacked staff, there was a wedding on, and this seemed to take a lot of the staff away from their duties. in saying this the staff were very apologetic, and I would try them again.

    3
    « Good location for University Visits »

    Stayed here to attend our son's Southampton University graduation ceremony. As ever, the hotel was extremely convenient for this and we will most probably come again. This was our second visit to the hotel and although the room was well equipped, clean and comfortable (but a bit on the small side for the price), we did note that the cleanliness of the brass work on the doors in the corridors needed some attention, breakfast was not as extensive as two years ago and that the garden portion of the surrounding park seems to need a few more people to work on it to get it to get it back to its previous standard.

    4
    « Great location and value »

    We stayed for two nights, dinner bed and breakfast with a travelzoo deal, which was excellent value We were lucky enough to have a corner room which was slightly larger, but we saw a standard room which was still a reasonable size. Our room and the one we saw looked recently refurbished Dinner was very good with plenty of interesting choices . Breakfast was a buffet with a good choice, but the queues for the buffet the toaster and hot drinks area was a bit frantic at times Swimming pool was a good size There were weddings going on both nights, which kept a lot of people away from the restaurant and bar area so no real problem getting served A good pub ten minutes walk away if you fancy a change Hotel grounds are lovely with a nice walk through a conservation area We drove to hamble nearby for a good walk during the day Would stay here again

    3
    « Acceptable Pre-Cruise Stop-over »

    We chose Chilworth Manor due to its convenient location and the value for money stay and park package that they offer. I booked by telephone and was impressed with the friendly and efficient service provided by Chelsea. Arrival at the hotel is very grand as you wind your way down a long, tree-lined drive. We were checked-in by Ben who again was very pleasant, friendly and professional. Our room was on the ground floor of the new wing, towards the end of a fairly long corridor. The room was pleasant without being luxurious and was spotlessly clean. There was a flat-screen TV on the wall with a good range of freeview channels and good reception/picture quality. Considering that the room was recently refurbished, we both felt it was a glaring omission not to fit in-room safes in standard rooms - especially bearing in mind that they are marketing the cruise package. The bathroom was spacious with a large walk-in shower with glass screen and large mirror on the wash-basin wall. The room was not advertised as an accessible bedroom but I feel it may have been designed at least with that in mind. The wash basin was incredibly low which made it a little uncomfortable to use for two average-height able-bodied people. It looked as though the bathroom in particular was pretty newly kitted-out but perhaps needed some snagging. The riser-bar holding the actual shower head was loose and there was some water-seepage under the bottom of the glass shower screen. Some of the finish on the paintwork could also have been better. We were meeting some friends who are local to the hotel prior to going out for dinner with them and had hoped to have a bottle of sparkly out on the terrace overlooking the lovely grounds. Sadly the British Summer was not playing ball so we had to have our drink in the bar/lounge, which is possibly the only lounge-type area in the hotel. This is in the main, old building of the manor which is very impressive, let down only by minor detail - like the mix of lighting high up the walls/ceiling. The beds proved comfortable and the hotel was very quiet overnight. We took the included breakfast the following morning in the hotel restaurant. It is a large room with plenty of space between the tables but somehow lacked any real character. Breakfast is self service and included all the basics but nothing more. Tea & Coffee is also self-service, which is a bit of a shame. Automatic machines do not produce great coffee and personally, I prefer a pot of tea to help myself from. There were enough staff on duty but they did not appear very pro-active. Breakfast quality was variable, the bacon in particular being quite over-cooked and dry/chewy - not intentionally crispy. I tried to eat mine but had to leave most of the bacon and when the plate was collected by a waitress, I politely mentioned it was very dry and chewy. The response was "oh" - no "sorry about that" or "I'll tell chef". Our transfer to the Cruise Terminal had been booked for 12.00 so after ensuring everything was re-packed, we took a stroll around the very extensive and lovely gardens. After that we had a coffee in the bar/lounge, which is also included in the cruise package(although only filter coffee or tea, no cappuccino or latte etc). We retrieved our valuables from reception and checked out - this was again friendly, efficient and professional. The taxi arrived on time and transferred us swiftly to our cruise ship. All in all, a perfectly acceptable and comfortable stay. With improvements to the breakfast service/quality and installation of safes in all rooms, a very good rating would be appropriate. I would however happily recommend the good value cruise/park/stay package.

    4
    « Lots of potential, some of it realised »

    This is a historic building and some of the public rooms have the potential to be fabulous but they do look a bit tired and slightly functional at present. Perhaps they are going to be updated to the same standard as the bedrooms which are very comfortable and smart. There are USB ports at the bedside tables so easy to charge up electronics. I liked the mirrors in the bathroom which have a small heated area to avoid total steaming up! The food in the dining room was pleasant enough, with a reasonably varied menu (several vegetarian options) and the staff were friendly. The carpark (as Robert J says) is very full as lots of people use the place as a base for starting a cruise. We didn't visit the spa as we had little time (although we might have done so if it weren't outside the main building). The gardens do look lovely but a little overgrown - but I guess very expensive to keep up!

    4
    « Great location »

    Spent a few days here. Clean room lovely view and well stocked with refreshments and toiletries. Good location, an hour from Salisbury, Stonehenge or Portsmouth. Located in parkland so no traffic or noise. We had the continental breakfast at £7.50 as thought the £14 for adding cooked breakfast was a little steep. Bar was ok but needs a range of local bottle beers as well as the standard. If it's hot there is no aircon or ceiling fans but you can get a desk fan from reception if you ask. Staff were very helpful and pleasant. Tried the restaurant and the food was good and reasonably priced. The Chilworth Arms a ten minute walk away is excellent with both local beer and food. Maybe the hotel could put some lights down the driveway as it is very dark if walking back. We would stay here again.

    4
    « Absolutely amazing! »

    Be prepared to pick up you jaw from the floor as you approach the hotel. Surrounding park is an absolute masterpiece. Immediately after the entrance you will find yourself in a bar/pub area, that leads to the restaurants, functions rooms and guests rooms. It all looks a bit outdated, but it only adds to the climate of a great Manor Place. Sadly you have to leave the building to get to the spa area, which may be a problem if its raining or cold, but all facilities like decent swimming pool, great sauna, steam room, jacuzzi, gym etc will definitely make up for the distance.

  • 4
    « Chilworth Manor Hotel »

    Perfect hotel for access to Peppa Pig World. The reviews for this hotel are varied and when I read some of them I was concerned. Having said that we found the accommodation to be ideal for my daughter wife and I and the connecting door to Nana and Grandad was perfect. Yes the rooms we stayed in were not huge but we didn't go there to sit in the room!! The breakfast was great on both mornings that we stayed and all the staff were nothing less than professional and polite. Be aware that if you have young children there are some restrictions on access to the pool which were not apparent to us when we booked, however there is a water-park close-by Romsy Rapids. When we come back this way we will definitely stay again, thank-you for a relaxing visit.

    5
    « BIRTHDAY and ANNIVERSAY »

    We spent two nights at Chilworth Manor. My wife and i were very impressed with the drive through the gardens to the Edwardian house, the staff at reception were very helpful but forgot to tell us door numbers had changed we were looking for room 4 but the door had 204 on it we did see the funny side. A maintenance member of staff came to the rescue he did point out the hotel is under going a refurbishment at present. We stayed Dinner, bed breakfast all excellent. We also had some relaxing time at the health club well worth a visit pool fantastic. We will return when in area.

    5
    « What a fabulous hotel! »

    We booked the hotel as we were arriving in Portsmouth from France fairly late. We like best western so we selected one from the franchise. We were warmly welcomed and offered help with our bags. Nice room, very modern, comfy bed and great toiletries. Tea and coffee were nice and welcome. Breakfast was lovely, lots of choice hot and cold, with kippers and porridge cooked to order if you wanted. Coffee was from a bean to cup machine. Although we didn't really have time to explore, the grounds were really nice. We will certainly return and would recommend this hotel

    3
    « Basic but comfortable »

    The hotel public areas are a bit tired and drab - the hotel seems to be used as a cruise stop over - leading to a very full car park. The restaurant is very function in terms of decor - formica tables etc. - but the menu is very good served very efficiently by a very friendly team The bedrooms are more up to date than the rest - all the basics clean and confortable

    4
    « You could live like a Lord here. »

    We spent 3 nights at Chilworth Manor. On arrival the front facade appears somewhat disappointing- it is built of brick and not of stone. The great hall is fantastic- really makes the visitor feel good. For two nights we were in room 110s. It was a fine modern room with good space and a neat bathroom. After 2 nights we upgraded to the old house. This meant we glided up the main staircase on the way to our room. The room was beautifully decorated with a view to the front garden and a beautiful bathroom. Our only criticism was the room was smaller than our previous room. we took the continental breakfast which was good. There is sometimes a queue for the toast or the coffee machine. Staff were helpful. I needed help to reverse my long vehicle from the first car park which was full. Reception were helpful when we lost a wallet.

    4
    « Edwardian Hotel except the bedrooms »

    Was very impressed when we arrived to find a stunning Edwardian Hotel, friendly and helpful check in. Room not ready so had sandwiches etc in a lovely period bar/sitting room and looked forward to seeing our room. Our standard double room was located in an add on building attached to the main building, but the contrast could not be more different. The room was clean, bathroom nice and modern, but I thought we must have entered a different hotel, far from being Edwardian this was bland bland bland, Boring beige walls, white bedding, drab coloured curtains and carpet, may as well have been in a Holiday Inn. Even a splash of colour like some cushions or a picture could have lifted the atmosphere. Apparently there are rooms with more personality, you have to pay a supplement for them. Breakfast was very nice, and this hotel is well located for the M3 and the docks

    5
    « Pre cruise stay »

    We stayed here for one night on a dinner, bed and breakfast plus two weeks parking prior to our cruise. Check in was smooth with very pleasant receptionists. Rooms were excellent and recently updated. Lovely grounds and setting. Both Dinner and breakfast were excellent with impeccable service. Parking was easy in hotel grounds.

    5
    « 5 star Health Club »

    My wife and I enjoyed a relaxing day at the Health Club. We both used to be members of the club before moving away from the area, so we thought we'd treat ourselves when we were down visiting. The same great service, warm welcoming smiles and the club is looking immaculate. My wife enjoyed some treatments, that she loved while I chilled out isn't the pool, used the gym facilities and then watching some of the Euros. Really chilled and still as good as it's always been.

    2
    « Unpleasant room smell »

    Stayed at this hotel for one night on 2nd July. A party of four, we had two standard double rooms. One of the rooms had a really unpleasant smell. We approached one member of staff who claimed not to speak english. A second staff member also claimed not to speak english. A third staff member confirmed they spoke english and came with me to the room. When they entered the room they explained that the unpleasant smell was only the toilet!!! I went back to reception and explained what had gone on and in fairness they changed the room. Our booking included breakfast but we went to the dining room and had to wait in the bar as the restaurant has nowhere near enough tables to accommodate the number of guests using the hotel. Breakfast was from 08:00 to 10:00 and at 09:40 people were still joining the queue! Cheap but not totally cheerful would be my summary

    4
    « Nice location, very friendly staff - good hotel! »

    Stayed here for a wedding (the reception was held in the Hotel too) - a nice room, just a standard Best Western. We paid £99 (wedding discount) for a double room and breakfast (which was extensive) - which was a good deal for what we got. Experienced only a little of the hotel, asides from the bar and reception venue, but one thing that did stand out was that the staff were all excellent and friendly, from the movement of arrival to check out.

  • 5
    « Excellent stay »

    The hotel ws very comfortable, and quiet despite having a school prom one of the nights I stayed. It was good to have theuse of the leisure centre too, and the gardens would have been lovely to use if the weather had been better.

    3
    « Pleasant stay »

    We stay here overnight every year when we visit Goodwood Festival of Speed. It's great to see that refurbishments are happening as it was starting to come a little dated. Had dinner in the restaurant and was disappointed to be served frozen chips when paying £15 for fish and chips!! We asked for breakfast to be delivered to the room due to needing an early start but there was no cutlery on the tray and not everything was available that was requested. I just hope this was a one off as we've not encountered these problems before. The staff are always warm and welcoming though.

    5
    « Great Venue! »

    We stayed here on business recently. The rooms looks like they have recently been revamped to a high standard, clean, good size on suite. The service was great from all the staff, Bar, Restaurant and reception. We had an excellent time and would return if I was to suggest anything it is that bar and food prices are a little on the high side. Otherwise great!!!

    1
    « very very bad custemer service in the spar »

    i stayed in this hotel ,on saturday the 25th of june 2016 ,we went straight into the spar, my partner sighned in, i saw tea and coffee, facility,s i asked Megan if i could take a coffee through to the pool area, she said she did not want me to, so i just went through, and sat around the pool on the lounger,s there was 3 other lady,s sitting around the pool area, i asked them if they were drinking hot drinks they said they were , so i went through, and got a hot drink, there was a boy called JO there i said i think it is quite unfair,it is one rule for one ,and one rule for anther? i said there are 3 ladies sitting in there drinking hot drinks , so i took my cup of tea ,around the pool, when we came out of the pool erea, Megan was at the desk, JO was watching football, i said to Megan, i think it is very unfair, you told me i can not , take a hot drink, around the pool erea, you can not have one rule for one and another, she then said i decided i did not want you to take one in to the pool erea, , me and my partner sat down by the telly, near Jo who was watching the football, i said to my partner i was very upset about Megan,s descion,, my partner said we will speak to the maneger,, Megan started laughing very loudly, and said ,well my name is Megan,,,, so we got up to leave ,as we were leaving Jo, shouted ,you were abusive to us ,and i retailiated,back, i felt Megan and Jo bullied me ,they both were shouting at me as i left, i left very very upset, i then went to speak to the maneger, who gave us a glass of wine each,i feel both Jo and Megan ruined my stay at the hotel, and they are a very bad reflection on the hotel i have stayed at lots of secret escape hotels and this is the worst

    3
    « Average stay but very good wedding »

    We stayed here for a wedding. Everything relating to the wedding reception was great - the service of the staff and general running of the day was great. As a hotel it's average, the rooms are small and basic but comfortable. The breakfast was muddled and busy and we had to wait for them to refill the food and drinks as it had run out before service was over. We'd stay again as the staff were so helpful but food service does need improving.

    4
    « overnight stay before cruise »

    Great location.Nice grounds. We booked two rooms for two couples and for some reason were put in completely different areas of the hotel ,miles apart! So best to check that out when booking. Hotel and rooms nice and clean.Staff very friendly and helpful.Rooms were very nice and we had a good nights sleep. I would use again

    3
    « Could do better - but would return. »

    Nice place on arrival. Rooms good and grounds really nice. We had a problem with 3 out of 4 of our meals and they were not cheap. this was rectified with nearly £60 taken off the bill and a free bottle of wine. This is not the reason for the 3 stars though. We were booked in for cream teas the next day and ordered them for 1pm outside. We sat down outside but tables werent cleared. We waited, and waited,amd waited. I went in to cvhase up at 1.30 and told its being made. Being made???? tea and scones? The waiter who served me was rude and arrogant. Nothing came so went back 10 mins later. No one at the bar. Then we waited, and waited and waited. 2 o'clock now. Only wanted a bloomin cup of tea and a scone. Complained to whoever we were lucky enough to find and eventually at 2.10 got the cream tea. 2 scones each and a drink. Will give it a miss next time

    3
    « Nice hotel »

    Chilworth is a very old building with the charactoristics you would expect. Breakfast left some gaps with a struggle to get a cup of tea bu a tea bag in the cup then hot water. Go back for milk, go back for a saucer etc. My main problem was having no handrail on the bath making it very slipery and dangerous. The shower was good however. The staff were all lovely and made me forget the minor problems. My decision as to going there again. Yes if the price is right.

    5
    « BEAUTIFUL »

    Beautiful hotel/ spa and grounds Delightful walks Excellent staff and very good beauty treatments I will look forward to staying again and would highly recommend it The decor pleasing and obviously a lot of improving still ongoing

    5
    « Best Manor »

    Returned from a 2 week break in France for an overnight stay in Chilworth Manor Southampton. We booked a double room on a room only basis for £80. We were fortunate to park outside the entrance despite it being busy with a wedding the next day & school proms being held that night. A beautiful looking building with lush green grounds. Check in was friendly & efficient with our keys ready-the quickest I've ever been checked in which was very welcome after a 8 hour drive & 3 hour ferry ride. A young lady and gentlemen on reception. Both worked together so check in and pre card authorisation for drinks etc was seem less. The chap had two card machines running concurrent for both couples to be served at the same time. No waiting! I asked about directions to a restaurant that we had been told about & the young lady recommended a different venue. We would of eaten at hotel but after 2 weeks away fancied an Indian meal. Straight up to the rooms. Not huge but sufficient space. A standard double with nice view of the grounds. Crisp clean white bedding, hospitality tray, desk mirror and comfy chair. Spotless & nicely decorated. The carpet looked new & it appeared freshly decorated. Bathroom was spotless too with nice toiletries, flannels and huge fluffy white towels. Even the shower curtain was bright white and freshly laundered! Shower itself was a bit slow worked off a mixer tap but adequate. Ample hangers, an iron and ironing board plus hairdryer was provided. Information in the room showed room service su A drink in the bar with average priced drinks, a lager & wine less than £7. Plenty of seating including leather sofas by the open fire which as it was June wasn't lit. The room had plenty of seats, felt informal & relaxed. There was a huge chandelier above & the room was gallery whereby you could look up to other rooms. The fire place I'm sure, would be amazing at xmas! Taxi was called by reception , off for our meal. A lovely Indian restaurant, 5 minutes away. Unfortunately it was rush hour & an accident meant it took 40 mins & cost £20. Back to hotel we enjoyed a drink & coffee before retiring for a quiet comfortable sleep. We decided on breakfast so paid just under £15 each on entry. The gentleman who took our details was friendly & cracking jokes. We sat at a nice table by the big open sash window. Typical hotel breakfast. Cereals, fruits, toast, croissants, pan au chocolate & full English all on offer. Nicely cooked & replenished as necessary. Coffee & tea was also self service. Breakfast served until 10:30 I a weekend & Check out at 11. Checkout was also quick & efficient. We didn't really have time to enjoy the beautiful gardens & seating but think we will return around Christmas time to enjoy the ambience & atmosphere in the winter. Would recommend, this hotel is undergoing refurbishment & in my opinion is a little bit special. ??

  • 2
    « Hit & Miss »

    Evening meal was good. Otherwise nothing to shout about. Lots that could have been better which I've notified BW of via their feedback form. If booking now, I'd advise asking for a room away from the painting and decorating otherwise your dealing with paint fumes and workmen.

    5
    « Character and Charm »

    My husband and I stayed for one night, I wish it had been longer, on the way to visit our son. The staff were very pleasant and the food excellent. The room was spotless and quiet overlooking the lovely garden.

    4
    « Enjoyable »

    Stayed one night en route to Southampton docks for a cruise. Staff were friendly helpful & efficient, the room was clean comfortable, well appointed and recently decorated. Registration was straight forward and fast. The restaurant has a wide choice of dishes for the dinner menu and the standard of food and presentation was extremely good - reservations are advisable.

    4
    « Lovely surroundings, a shame about the bed »

    Stayed for the night on a weekend away. Lovely place, great staff & fantastic food. Disappointing bed for a 'deluxe' room. Enjoyed the spa/swimming pool facilities. Overall happy with the stay but the bed let the place down.

    5
    « Ideal Hotel »

    Excellent holiday very good accommodation and location ideal for stopover to Europe or to visit local heritage. Staff were all very friendly and helpful and what was on offer was excellent value and quality.

    3
    « A relaxing break »

    The new owner is refurbishing this hotel and it is being done tastefully and in line with the history of the building. The linked pool and fitness centre are great! Our room was a standard double and was small but clean and most items new and modern. The evening meal was very nice but the breakfast buffet was very limited for vegetarians.

    5
    « A taste of Luxury »

    An excellent place to visit for a Spa Break. Hotel is set in beautiful gardens which are great to have a walk especially after a hearty meal. The food was of a very high standard and excellent customer service in the restaurant. Many different Spa treatments, I had a massage which I can recommend. There is a huge pool and Gym which I did not use but were a very popular option with the other hotel visitors. Just the place for a relaxing time. Thanks.

    5
    « beautiful setting »

    A lovely hotel set in beautiful grounds. Staff could not be more helpful. The leisure facilities were in a separate building but this was just a short pleasant walk away, Our room was a little on the small side but beautifully decorated. When we are next in the area we would most certainly stay at this hotel again.

    5
    « Restful overnight stay »

    Lovely clean rooms, comfy beds, helpful staff. Quite a lot of business people there due to conference facilities which made the dining room very noisy so we ate elsewhere. Breakfast self service but lovely hot coffee served and good full english breakfast. Building work being done at present but didn't intrude. Sat on terrace on a glorious evening- very quiet. Will be very nice when grounds are fully up to scratch. Lifts need upgrading and card keys to doors caused a few returns to reception. Staff were excellent with my autistic son.

    4
    « Beautiful hotel with lots of character »

    The drive from the main road to the car park is lined with rhododendrum trees, so May/June is the best month for the flowers. The grounds are lovely with some great walks around the conservation area. The hotel is being re-furbished but has kept its original character. The choice of food is very good, quality excellent. We were there for one night with evening meal, bottle of wine and breakfast included. The hotel is very close to the M3/M27, so easy access.

  • 5
    « Overnight stay »

    Splendid hotel with loverly grounds. Clean sheets and clean rooms. Bar staff very friendly and ever so helpful head waiter at breakfas. Would definitely stay again if in the area and maybe try out the pool.

    5
    « Excellent Hotel »

    Hotel is welcoming, both on the approach to the building itself (up the long drive and through the grounds) and when you get inside. Rooms are modern, clean and spacious. Food was delicious, both at dinner and breakfast - service also very good and friendly staff. Great hotel for both business and leisure, as free WIFI and pool etc are excellent. The only slight negative would be the temperature of the rooms as there is no Air Conditioning, but there is a fan in the room. Would definitely stay at this hotel again if in the area and would recommend to friends and family.

    3
    « Work in Progress »

    This is a lovely Edwardian property in stunning grounds. However, the hotel needs a lot of refurbishment and TLC before it comes up to scratch. I was told that a new owner has taken over and that he has plans to invest a further £1million. I just hope that will be enough. We were allocated a room for the disabled (without being so advised). The shower, without an anti-slip mat, was potentially lethal. Dinner was average with one starter being incorrect and all vegetables completely unseasoned. Breakfast was a bit of a joke. Overcooked food kept hot in antiquated chafing dishes and everything, including getting your own tea/coffee, was down to you. Nice terrace for pre-dinner drinks, served by a welcoming young bar lady. She, and our waitress, Caroline, were the only redeeming features to our stay. Go back in 5 years.

    3
    « Beautiful place but some problems »

    The room we stayed in was spacious and clean with good amenities and thoughtful additions like usb ports and plug points by the bed. I did find the lay out impractical though... for example the telly on the wall was in a diagonal position to the bed and could not be turned to face the bed, plus it was small and pretty far away. The room also got very hot at night and there was no air conditioning, but that wasn't a huge problem as the windows let in a breeze. The bed was a small double which I didn't mind, but given the size of the room it was strange to have so much wasted space around the bed. It was comfortable none the less. Our last night was a rubbish nights sleep, due to loud wedding guests and music at gone 1am, in the main lobby area which is a level lower, but still very close to the rooms, and outside, right where our windows were... But what can you do! The grounds of the hotel are really beautiful and it's lovely to take a stroll around them. The staff were very friendly and accommodating. The wifi is probably the best wifi i've used at a hotel/public place. No lagging or poor service. Unfortunately the spa was fully booked all weekend so we didn't make use of the facilities. All in all I enjoyed my stay and would consider returning.

    2
    « Tiny bed »

    We stayed for one night booking a double room but the bed was not much bigger than a single- very difficult for a couple who are both six foot! Worst nights sleep ever but reception were not interested in our complaint. Nice hotel for very small people only

    5
    « Beautiful English Castle! »

    Near Southampton, a city that apparently does not know how to capitalize a fact that from that city sailed "Titanic" on its final journey (in fact it is not possible to access the doch 4 - even with payment!!), is small suburb named Chilworth with a beautiful English mansion called "Manor" which is part of Best Western hotel chain. Beautiful parks, the real English grass, small lake, you will enjoy more then visit city of Southampton. I hope i will have time to come again in this place....In the morning rabbits and squirrel come on the garden in front of hotel...Unreal nice!!!

    5
    « Relaxing weekend break »

    Booked a standard room and it was very good. The rooms and ensuite appear to have been recently refurbished. Some nice touches including a bathroom mirror that has a centre panel that remains demisted after a shower and USB charger points in the bedroom sockets. The free wifi was good and we had no problems with bandwidth in either the bedrooms or the lounge area. The restaurant was excellent, especially the chef's specials. They coped well with a wedding and regular guests. The bar area is nice with a good selection and not too overpriced. The gardens are lovely and would be fun for children to explore as well as the adults. The weather was lovely whilst we were there and so we didn't get chance to try the spa or leisure centre - it gives us a good excuse to go back one day. The only slight criticism is that there no air conditioning, but in England it's not required very often. There is a fan in the wardrobe though.

    5
    « Great grounds and restaurant »

    Beautiful relaxing grounds, lovely hotel and the restaurant was fantastic. Highlights were relaxing in the sun with a drink on the terrace, and the grand but welcoming lounge and bar area. We had dinner in the restaurant and it was excellent, as was the choice on the breakfast buffet. The staff were friendly and made us feel really at home, especially the manager Vally.

    4
    « Back Again »

    We first used this hotels Cruise and Park Offer back in 2012 and weren't disappointed Since then its had a make over and the restaurant is doing food that enticed both of us So it made sense to book for our pre cruise stay once again and we were delighted to be staying in the recently refurbished rooms in the Manor House. The Evening Meal was of a high standard and we enjoyed a drink in the open lounge area before heading to bed. We discovered in the morning the Air Conditioning wasn't working but simply opened the Window [Reported on Departure and they were on the way to fix it before we left] Breakfast was a little limited just wholemeal Bread and only one jam, the Eggs had sat there a while but again I am sure if I had asked fresh would have been provided Our Pre booked Taxi arrived as Scheduled On our return the taxi collected us without issue

    2
    « shabby »

    Really really needs refurbishment, furniture very shabby and dirty. The double room I had was a single with a three quarter bed, but they could do nothing about it because the hotel was full, thank god my partner and I are small. Also the room was very very hot, but could not open the window due to the noise from the kitchen. Lastly they gym belongs to a club, so in is not 'in-house' and closes early during the holidays.

  • 5
    « Afternoon tea on the terrace »

    Really lovely afternoon tea on the terrace. Sandwiches delicious with really lovely fillings. Scones , fruit and plain were nicely warmed with lovely jam and clotted cream . Great selection of dainty cakes which were light and tasty. Lovely position for afternoon tea. Definately recommended.

    3
    « Lovely place....but... »

    All reviews on this site are pretty accurate...amazing grounds, renovations taking place but not intrusive. Bar area is dated and in need of updating. Our room had been refurbished and could do with a larger bed. My husband and I are quite small people but every time one of us turned over, we woke the other...! The biggest area of concern here though is the utter chaos that is breakfast. I had to ask for bread for the toaster, cups for coffee, spoons for cereal, milk for tea. The layout causes bottle necks of queues. Every member of staff was courteous and polite and I don't blame them but there was an absolute lack of leadership throughout breakfast no one appeared to be accountable and as a result this was a poor experience and would prevent me from returning to the hotel... Which is a shame

    5
    « Great venue with excellent gardens. »

    Booked two rooms and stayed at this hotel on Thursday night 26th May 2016 . we were delighted with the cleanliness, comfort and leisure facilities. Nice swimming pool.The staff were friendly and helpful but I must say on the downside the service in the dining room, although polite, was very slow indeed. Food OK, a little pricy, well presented but could have been better. We will stay here again when in the area but would definitely find an alternative venue to dine of an evening.

    4
    « Very relaxing place - love the gardens »

    We booked a single night stop on our way to a cruise. It wasn't the easiest of places to find and sat nav has the potential to get it wrong as there are 2 turnings very close together. It looks odd turning onto what looks like a science park/light industrial park. Having found the place I have to say it is gorgeous. At this time of year the rhododendrons are magnificent and well worth a walk through the gardens before dinner! We found our room was spacious, spotlessly clean and very comfortable. As the hotel is away from main roads etc. it's also very quiet. Room facilities are good. Plenty of tea and coffee provided in the room. Bathroom was a reasonable size as well. Generally we found the staff were polite and helpful.They worked hard to sort out a small issue we had with our booking and everything was resolved really quickly. The food was good, well cooked and presented. My only comment would be that the dinner menu it is seriously overpriced for what you get. For example 3 very small and thin medallions of pork on a great pile of spinach did not merit the price charged. On the other hand the fish my husband ordered was a good portion size. The other issue with the dining arrangements is that they need to keep windows open to prevent the room becoming too hot. So beware of sitting too close to the windows or you will end up with cold food very quickly. Breakfast was good, with a good choice on the buffet. I also liked that they had covers over the hot food which helped to keep things hot. It was a 1st to be able to have baked beans from a buffet that were hot! Well done whoever thought of putting these covers on. Overall we enjoyed our stay and would use the hotel again.

    5
    « Great setting, excellent food and service »

    This hotel is set in it's own grounds, with a lovely sun terrace, well kept gardens, ample sized rooms with en suite facilities, and a large restaurant serving a wide range of excellent food. The staff were very attentive, providing constant service in all areas.

    5
    « Quiet and comfortable »

    Situated just outside Southampton this hotel would make a good base for anyone wanting to explore Hampshire and the New Forest. Set amid beautiful grounds backing onto a nature conservation area it offers an oasis of tranquillity after a busy day. I stayed only 1 night and chose the hotel because I was attending a conference there the next day but will certainly return for pleasure rather than business! The architecture in the public areas is grand but the bedrooms are well-equipped, clean and modern. The hotel is currently undergoing further renovation but the building work is unobtrusive. Check-in and check-out the following day was quick and efficient. All the staff were friendly and helpful (which means a lot!). Dinner and breakfast were of good quality and the restaurant and bar reasonably priced for a hotel of this standard. Conference facilities were very good and included a tiered lecture theatre. Free Wi-Fi was available throughout the hotel. I arrived in time to try out the adjacent leisure centre. I didn't feel energetic enough to use the gym but enjoyed the swimming pool, steam room and Jacuzzi. Towels were provided for guests and lockers were available in the changing room. The gardens really are a delight. In May the cherry blossom was out and the ground still carpeted with bluebells and narcissi. You can stroll into the conservation area with its lake and meadows and imagine what a life of ease and luxury might have been like when the manor was built. At this point I usually reach my ?however' moment but in the case of this hotel I really can't think of anything to criticise. If you want to be able to walk to the shops or enjoy the nightlife of Southampton this hotel isn't for you but if you simply want quiet, comfortable accommodation with good food and drink in a lovely location I don't think you could do much better than choose Chilworth Manor.

    4
    « Great Weekend »

    Just spent an overnight at this hotel. Very impressed. We spent the night in room 303 which although not overly large was very clean and tidy with everything would need for an overnight stay. We had the use of the pool which was again very clean, well organized with complimentary towels. Food was excellent ,great three course evening meal which offered a great selection in all courses, and we had full English breakfast in the morning which was self service was also great. All staff were pleasant and helpful. Well groomed grounds to look over and walk around if weather permitted our room overlooked the rear garden which was a bonus. Overall a fantastic stay.

    2
    « Nice staff, nice looking hotel, shocking policy? »

    So the bed turns out to be a single not a double as paid for and and confirmed in the email. So I call reception to enquire. It appears that the company that delivers the beds have got it wrong supplying singles instead of doubles. The receptionist asked what might appease me. I requested that my client (who is footing the bill) should be reimbursed and charged for a single not a double. I am also sent a bottle (not a great bottle) of sav blanc and I am appeased. I do not have a problem with the compensation. That seemed fair. What I do have an issue with is the fact that I was allowed to book under false pretences. Furthermore, good customer service would have seen me greeted on arrival at reception with an apology and an offer to compensate. To wait for a customer to complain suggests a desire to get away with charging more money for a lesser service. At £144 per night I expect better. In addition the television reception during the FA Cup final was dreadful. The hotel was noisy. Fortunately I had my ear plugs and their bottle of cheap sav blanc to ease the slumber. On the plus side, the hotel itself is a picture and the grounds seem pleasant. The inclusive wifi was good enough to stream movies and the staff without exception, was extremely polite and welcoming. Perhaps it is company policy that lets them down.

    5
    « Tranquility in Southamptom »

    From check in to dining to after dinner drinks to check out all staff and food plus drinks quality was spot on. Thank you will be back. The Chilworth Manor is how a hotel should be run and the sauna and steam room are top notch

    5
    « Not just a gem, but a brilliant diamond »

    We have just returned from an overnight stay at the Best Western Chiworth Manor. This hotel is not a 'gem' but a brilliant diamond. From being greeted at reception in a warm and inviting manner, to entering our room where everything was spotlessly clean, to a dining room that was an experience in itself with food so delicious and mmmmmm... so wonderful; to a good night's sleep in a bed that was comfy and warm, to a breakfast with an egg cooked to perfection - what more can I say. Attentive staff, beautiful grounds - this is a hotel that we want to return to. Absolutely blooming wonderful x

  • 3
    « Beautiful setting! »

    Impressive building and beautiful grounds. The staff were all very warm, friendly and helpful. The bedroom which had recently been refurbished was nicely appointed and comfortable. I hope the refurbishment will continue to the lounge and restaurant. For such a grand building both areas are furnished quite shabbily. The dining room has laminate flooring and Roman blinds and the sound echoes around the room. It's almost impossible to have a conversation when the dining room is full. For a grand house I would expect tablecloths at dinner.

    4
    « I might stay special offer »

    We stayed for I might prior to a cruise fromSouthampton The deal was excellent and the recently renovated although small was very comfortable Dinner was first class but breakfast was chaotic . The self service really did not work most items were in short supply right until the e nd resulting in a lot of wastage All in all very good value friendly staff and. Breakfast aside efficient

    4
    « Afternoon Tea »

    This was a special surprise afternoon tea for a very special friend. The hotel,is set in beautiful grounds & lawns. We were in our own function room for tea which consisted of finger sandwiches, cakes & scones with fresh cream & jam all of which were very nice, served with tea/ coffee. I personally felt the service was rather slow, I know the hotel,was very busy but this event was pre-booked therefore no excuse for slow service. Some staff not that friendly but overall quite good. The hotel is looking tired in places and could do with some TLC but the afternoon was very enjoyable.

    5
    « I spent a Saturday night staying at Chilworth Manor »

    As with all hotels, it is the staff that stick in your memory long after you have left but this weekend was clearly a busy weekend for the hotel with two weddings in full flow and a professional cycling team also on the premises but I can only say that the service levels in rooms, restaurant, bars and the spa were of the highest order. It is a lovely hotel anyway, but the staff are excellent. Well done the home team!

    5
    « Very pleasant stay with exceptional food in the restaurant! »

    We stayed here for a weekend break. The room was a little tired and could do with a bit of modernisation but the bathrooms was very clean and had all you needed. The large double bed was so comfortable with extra pillows if needed. The Hotel was full of culture and the grounds were amazing. We ate in the restaurant and the food was exceptional. So many choices we didn't know what to have!! Breakfast was also very very good with plenty to choose from. We also used the spa but that also was in need of an update. I woulnt call it a spa, more like a local swimming centre! Our only negative comment was that we sat outside on the terrace and had a coffee but there was no table service which was a bit weird! Apart from that, a truly lovely stay.

    5
    « beautiful setting and lovely staff »

    We stayed her for one night pre cruise and left the car there for a week. really good value for money we usually stay at the Hilton in the same area but this was far superior . would definitely come again. Bye bye Hilton hotel.

    3
    « Overnight stay »

    Nice overnight stay.We arrived late but were accommodated in the restaurant,staff were helpful and pleasant,food was O.K. Room was clean and adequate with a nice comfortable bed. Breakfast was buffet,with the usual problems,queue's,toast in a toasting machine hat never toast's the bread properly,there was plenty of food in various states of being cooked. The dining room is not roomy and looks tired. Generally the hotel was OK,staff good and pool was nice ( probably an exaggeration to say it was a spa,but it was fine for us. Good for an overnight stay.

    5
    « Amazing experience for 25 Years Nursing Reunion!!! »

    Amazing venue for nursing friends who met 25 years ago, what more could we ask for? attentive staff, stunning food, fabulous atmosphere, great surroundings and spa facilities thrown in too, absolutely perfect!!! The rooms were all uniform but clean and comfortable with all of the usual facilities that you would expect of a hotel. The hotel staff were all absolutely amazing, so welcoming, friendly and accommodating, even when we requested a round table at dinner to make chatting easier they arranged it. I have to mention our fantastic waiter Fabio who went above and beyond to make our dinner experience memorable, he even stayed behind after he had finished his shift to ensure we had got our desserts and a 'small' birthday treat for one of us. This is my second visit to Chilworth and it was just as good both times, I will certainly return and would recommend it.

    4
    « Chilworth Manor »

    Very good hotel for the price, rooms have recently been updated and are very good, fantastic breakfast, good selection of food to have on 'The Terrace', good pool and gym, great gardens, easy access to Southampton.

    4
    « Disappointing start »

    We booked this hotel for two nights dinner bed and breakfast at the last minute. Unfortunately we were unable to take advantage of some of the deals the hotel was offering so decided to pay the daily rate. When we arrived we were allocated a room with a boiler in a cupboard that was running constantly. Not being a good sleeper I refused this room and asked to be moved. The hotel is undergoing a considerable refurbishment and has scaffolding outside many of the rooms, so the second room was also rejected for this reason, with workmen starting in the morning. The third room was on the third floor (no lifts) but was well appointed although the view was over the yard with the builders skips. We had an enjoyable stay, all the staff were extremely friendly and accommodating, especially Fabio who looked after us so well in the restaurant. The food was of a high standard, although I did feel charging £1 for a roll and butter was a step too far. I have never yet been to a hotel restaurant where it was not included. The only problem we encountered was at breakfast, absolutely everything was self service including tea and coffee and this did cause a lot of queuing at busy times. It would have been nice to have been served with a pot of tea or coffee on the table. The grounds are lovely with many mature trees and shrubs and a huge conservation area attached with a wildlife pond. It is around 10 minutes walk to the bus stop out side the Chilworth Arms (a good family pub if you didn't want to eat in the hotel) which will take you in to Southampton or Romsey so no need for parking. There is a large Spa with a pool and gym a couple of minutes walk from the hotel which is available for guests to use.

  • 2
    « Groupon wellbeing day at The Club »

    Don't be fooled by the grand looking hotel. If you come for the "spa", it's a modern building next door. Basically a small leisure club. It's by no means a spa. We had booked a wellbeing day so we were expecting more of a spa experience but it wasn't that at all. Sitting there in robes we felt a bit out of place with all the regulars coming and going to the gym. There's nothing plush or relaxing about it. There's not really anywhere to relax, other than cramped up by the pool side (a handful of scuzzy old loungers) or in the reception area (where you have the gym music blasting and the help yourself teas). The lunch was average (a club sandwich). The treatments were good, but the spa and reception staff were all young and really lacking in customer skills and very dismissive. I wouldn't go back. If you want a real spa day where you will feel like royalty, save up and go to the Vineyard at Stockcross. A different league.

    4
    « Nice enough »

    Lovely setting - that has been left in decline. The garden is overgrown, and the beautiful building has been unsympathetically decorated to make it feel like an intsitution. The food that I had was on the disapointing side of average

    4
    « Wow and hmmmm. »

    Wow . This was a really good one night Travel Zoo offer which we extended to 2 nights. The approach to the hotel wins you over straight away and once there still doesn't disappoint. Yes there are areas which look jaded but this is an Edwardian Hotel undergoing a 1 million pound refurbishment . Our room 309 had double aspect views of the garden and was exactly as shown in the photograph on the website. This was a room we would choose again. Service in general was good to very good in most areas. The grounds are exceptional with ongoing work to the lake which will prove to be an excellent asset as the groundwork matures. The Club which is a short walk away houses an excellent pool with sun loungers and other facilities. We had no need to go elsewhere on our stay what with the wonderful weather, drinks on the terrace, exploring the grounds and swimming, it was all there for us. Now for the hmmmm part of our stay. Sandwiches at £8.50 accompanied by 3 Ritz crackers seemed a little steeply priced but you are a captive audience in a hotel so that's it. Thursday dinner was very nice but the one sticking point which became obvious was the supplement charge for certain items . If you are staying on a deal which includes dinner then you pay the supplement which quickly swallows up the allocated allowance but if as we did you then stay a second night which allows only breakfast as part of the deal and then pay separately for dinner then the supplement doesn't apply. So in effect you could have the same meal twice but pay different amounts for it. It did appear that most people were using some kind of a deal or another and applying the codes was understandably confusing for the staff. Breakfast had plenty of choice and the hot choices were hot (not many hotels seem to achieve this) fried and scrambled eggs had suffered a bit but we're at least hot. My Friday's dinner choices didn't live up to expectation but maybe that was just me. What certainly didn't meet expectation was breakfast on Saturday. A shambolic affair with a few of the waiting staff seemingly untrained and being poorly man managed. As a caterer I understand that things can go awry when customers arrive all at once but that's the name of the game in the hotel industry. The coffee and toast area was catastrophe corner and the scrambled egg was really disgraceful and not surprisingly appeared mostly untouched. What a difference over a period of two mornings ! So that's the wow and the hmmmmm. Would we go this hotel again ? You bet we would ! Pick up on the food Best Western and you have an absolute winner on your hands.

    5
    « Imposing but friendly »

    This is a really imposing hotel set in beautiful grounds close to good communication links. Very good food, comfortable, well-decorated rooms. In fact, the whole hotel is in very good condition throughout, does not have that "tired" appearance that so many UK hotels have. Excellent breakfast as well. Highly recommended.

    5
    « Lovely hotel and staff situated in beautiful surroundings »

    We book this hotel last minute, as a stop over before the ferry to the Isle of Wight. What a lovely surprise when we turned up. The hotel is in a lovely setting with beautiful gardens. The rooms were spot on; staff very helpful and friendly, especially the young guy on reception (sorry I didn't get your name). We had just missed the evening meals due to late arrival, the kitchen staff offered to do hot soup but we decided against this as we later realised they did sandwiches to room service. In my opinion this hotel could pass as a 4 star; for the price we paid: £72 pn, I really thought we had got the wrong hotel on arrival. We are fussy customers and quick to complain when something is wrong, so I thought it's only fair to do the same when something is surprisingly good. Keep up the good work.

    4
    « A relaxed get-away for the weekend »

    We had a terrific time this weekend staying at the Chilworth Manor. This is a very grand hotel but with helpful down to earth staff. The grounds were just waking up from the Winter but was looking very peaceful. I'm sure the Gardner will soon be working hard tidying it up for summer We stayed half board, the breakfast was plentiful and the 3 course meals very tasty. The staff was very helpful but looked tired and a little worn out.. Guys, give them a ready lol

    4
    « Lovely Location »

    The locations is absolutely lovely!! is really beautiful and peaceful we fell in love with it the build is amazing as well . the room was nice and comfy the facilities swimming pool, jacuzzi and gym are really nice!!! its outside the hotel thought but not to far which is ok. Unfortunately we had a bad experience with the staff excluding the reception but in the restaurant and lounge bar i didn't find them friendly at all, we ate in the lounge bar the table wasn't clean and they don't have a proper menu, we had to go to the bartender to take a order for the food when she set up the table no salt no pepper no side plate no bread just a tissue and knives and fork no water at all the food was ok good but doesn't worth the prices which is around 6/10 pounds for starter and 15/19 pounds for main course. Nobody look after us at all we just been left on the side of the bar, even the bartender and the restaurant manager (i presumed) were just next to us rather to do some order or stuff than check in on their guest and this was like that from the dinner to the breakfast.. for a hotel who pretend to by high standard hotel is really disappointed!!! i recommend for the location and facilities but definitely not for the food ( breakfast and dinner) and the staff..

    3
    « Very pleasing »

    We went to Best Western, Chilworth Manor as a stop off and parking the night before our cruise from Southampton. I had a single room, my parents had a double room. Both had been refurbished to a good standard. We were welcomed at reception by very friendly staff, however, because they were undergoing refurbishment, we found it very difficult to find our room. We had to ask how to get there because the path to our room was blocked off. We had our evening meal there, which was of an OK standard. We did intend to go to eat in their restraunt on site, but we were told that we hadn't booked so therefore it would have been a long wait to get a table. So we eat in the bar area. Breakfast was fine, and there was a nice touch of fresh coffee and tea as much as you wanted until you had to join your ship. The taxi service that Chilworth Manor use was excellent, they came on time and took us to the ship. On our return journey, the taxi service was just as good, in fact the driver got there early to pick us up and take us back to Chilworth Manor before the confirmation. text message came through on the phone. The car was safe and we will use Chilworth Manor again when we decide to book another cruise, hopefully the refurbishment work will have finished by then.

    4
    « WONDERFUL LOCATION »

    We have stayed at Chilworth Manor a number of times. Most of the bedrooms have now been updated to a good standard. the plus points have to be its location and fabulous breakfast. There is a spa and swimming pool but I have not used these facilities and therefore cannot comment on them.

    4
    « Great Location Realy »

    Tranquil, relaxing, beautyful location, staff very friendly and helpful, excelent value for money, the grounds are fantastic, would recomend this hotel to couples, only downside is the inital approach, feels as if you are entering an industrial complex, but the surprise at the end of the road was well worth the journey.

  • 4
    « despite some hiccups, its still worth 4/5 »

    lovely 2 night special offer with main meal and breakfast on both mornings included. Very happy with our rooms. I say room's , because by mistake we arrived to a double bedroom but once we informed the staff at reception they rectified it and gave us a twin room with an upgrade too. All staff were polite, courteous and efficient. Towels and toiletries in rooms were good quality and the beds were very comfortable. Iron & ironing board, tea tray and remote tv with freeview. Dinner was superb, breakfast on first morning was not too great, sickly looking bacon, hard tomatoes, very runny scrambled egg. Second morning was much better however the staff and service were horrendous. We were seated in another room as it was busy and they had no staff. This room was very chilly. With the hold up of room changes, plus the trek backwards and forwards, we ended up with not having a relaxed meal and missing out on fresh pastries, coffee and toast. This was made clear to the receptionist. as we were leaving, many others were also complaining. The spa was extremely disappointing. No treatments as they were fully booked, well in advance. No jacuzzi, as it was broken & no sunbed as described in the room folder. Plus no staff actually giving you any of that information until you find out for yourself once you have arrived and changed. Not acceptable customer service at all. That said, I would definately return and give them another try as the hotel and staff were great

    5
    « Excellent service from beginning to end »

    A little review on our visit to Chilworth Manor. The deluxe room we booked was one of the now refurbished rooms. The room was excellent, exactly what you'd expect of a modern hotel, with the little details looked after. The pool and steam room facilities were similarly of a very good standard, very relaxing too. All of the staff were excellent, and a special mention to Mark, one of the Managers who, with his team, ensured that our experience was from beginning to end, a very good one. Thanks again!

    3
    « Its aright for a few nights »

    Nice old manor house with nice gardens and grounds. Staff friendly and helpful. Breakfast has a good choice to choose from for everyone. I did dine in the evening and found again a good choice on the menu, taste and quantity was average. My room was located in the newer part of the Hotel, i say newer even though room its self is dated, but clean and tidy no real complaints it did the job for 2 nights.

    5
    « LISTEN »

    It truly is quite astonishing how brilliant I am. I know of nobody else who has as much class, dignity, intelligence and grace as I do and let me tell you, I'm used to socialising with only the best in high class circles. I'm a fully formed woman of the home counties and demanded to be taken away for a mini break, and after a few days stropping and dropping major hints, my charming partner finally understood and booked us in to Chilworth Manor for two nights. I was disappointed to not have been met at the vehicle but when we got to reception, the service was spot on. I could see how taken aback the lady was by me and rightly so, but she handled me very well and checked us in swiftly. After fully checking the room, top to bottom to ensure there was no dirt (FYI, the room was spotless), we stomped our way down stairs to indulge in an afternoon tea in the bar. I managed to consume an entire scone in just three mouthfuls as it was so delicious and very tasty. Part of the reason my charming partner booked us in Chilworth Manor is the use of the luxury spa facilities which I absolutely made the most of. I have an incredible figure for a woman of my age, I truly could be a supermodel even at my autumnal age so I couldn't wait to change in to my one piece and get myself into that pool. You should have seen the jealous looks I received when I emerged from the changing rooms and I walked around the entire pool to show myself of before elegantly jumping into the pool where I let out a feminine screech for the shock of the water made me jump but it felt so good. There were a couple of other swimmers in there doing lengths and I took it upon myself to race them both and it's safe to say I absolutely won. By a long way actually. Each time I'd lap them and gave them a look of a woman in the know as I whizzed toward them. There is also a wonderful jacuzzi in which my charming partner was kept amused by the bubbles and a hot sauna and steam room to enjoy and relax. We had breakfast for both mornings of our stay and I must be honest and say the fried eggs were some of the best I've ever eaten. They tasted so fresh that I assume the eggs would have been recently laid, probably that very morning. We have a breathtaking amount of money and can afford absolutely anything we want. Often we simply drop cash onto the floor and cannot even be bothered to pick it up, we have that much. But I must say, the only small negative of our experience was the unecessary high prices of the hotel restaurant. The food and service was very good but there is no need to charge £9 for a starter and £20 for a main course. We also had a £20 bottle of sauvignion which I managed to down within half an hour. As I stated, we have so much money so it's not really an issue but I witnessed some less well off folk struggle to pay these prices and it became embarrassing for us as we could have what we wanted and they could see that. I felt as though I was watching a real life version of one of those charity adverts you see on television and it made me uncomfortable and slightly put me off my food, although it was delicious. My absolute favourite part of the hotel is the union flag, flying proudly above the hotel. I am a proud woman with a fresh tight perm and seeing this flag brought a tear to my eye. I've been told that Chilworth Manor is only a 3 star hotel but let me tell you, it deserves to be a 4 star, completely, with some touches of a 5 star. Thank you, Best Western, for a fabulous mini break and I shall ensure I recommend you to my prolific pals of the home counties so expect some privileged guests in the near future. Mrs Davis

    4
    « Could be better decorated »

    I stayed there for one night. It has a great driveway. The reception is a bit pokey in comparison. The center of the hotel revolves about the simple bar. The restaurant is nice enough but has limited vegetarian options. A little expensive too. The bedrooms are not decorated in line with the period feel of the building however. There is s gym, but I didn't check it out.

    5
    « 3 night stay with husband. »

    Lovely hotel.Room basic but very clean. Excellent location for Southampton and Chichester. Self service good quality breakfast. Didn't mind making my own toast and tea. Enjoyed our stay. Had great evening meals at the House at Home,Romsey,and at the Cricketers ,Eastleigh.

    5
    « Peaceful hotel in beautiful grounds »

    I stay here for work as a solo guest and always find this hotel a relaxing place to stay. Very handy for Southampton and the M27, it also offers beautiful mature grounds, great food and friendly staff for a reasonable price.

    5
    « Lovely hotel. »

    Stayed for a course which I was doing on the science park, lovely hotel and really nice surroundings. Breakfast as well in the mornings was very nice, and the food menus were very good. Very quiet room as well which I stayed in had three fantastic nights sleep. Highlight recommend! Only slight criticism would be possibly the prices of food on the evenings menu, but what I come to expect really from hotels there days. But great place!

    4
    « great place »

    have just visited this hotel and really enjoyed it, our room was spotless, and although basic it had all we needed, there was a wedding part there which made the bar not very accessible, the food was good at both dinner and breakfast and we found the staff very pleasant and helpful. we used the pool sauna etc which was also good but it would be nice if pool opened bit earlier than 8am on a sunday morning, the grounds were also lovely would visit again. I also asked for a ground floor room on booking and we got what we asked for,

    4
    « Good weekend choice »

    We booked this hotel as a weekend break with friends and all 4 of us were delighted. Lovely gardens on arrival followed by a very warm welcome from every member of staff we passed. Bit worried when we saw posters telling us the hotel was in the process of a refurb. However it wasn't evident, by which I mean, we didn't see paint, ladders etc, and our rooms were lovely, as were the bathrooms. One complaint from 2 of our party was that the hotel could have been warmer. I however had no complaint at all. Restaurant ambience, staff and food were first class. We had two nights and there wasn't one thing in the restaurant that was below par. Sadly, there was one issue that bought a small cloud to our otherwise perfect weekend. There was a wedding taking place on the Saturday, which was bought to our attention when we booked in, and reception made sure we were booked for dinner to cause no problem. When we got back from a drive on Saturday the bar area was completely full of wedding guests. We ordered a drink and asked if there was anywhere to sit, and were directed to the garden. So we put on our coats and braved the elements. When we came down for pre dinner drinks, the bar was still full of said guests. Again we asked if there was anywhere we could sit and it seemed to be a problem. Eventually they opened a room at the side of the bar that was laid out with tables and chairs and was told we could sit in there. Quite a few guests then followed. This room was very cold. When we walked through to dinner it was a strange mix. Wedding guests taking photos in the bar, with regular guests perching at small tables eating dinner as the restaurant was full. As a wedding guest, I would not have been happy having people eating their dinners around me. As an hotel guest I would not have been happy trying to eat my dinner on a sofa, with people taking photos around me. However our evening was beautiful. Just a small forethought of opening those room doors before everyone arrived would, in my opinion, have solved all the chaos and everyone would have felt welcome. That said, I will return and recommend your hotel

  • 5
    « Great Stay - Food is amazing! »

    Me and my wife came to stay for a long weekend and we were not disappointed in the slightest. We had a great room looking over the grounds (Room 309) and the food was great. The friendly staff made us feel ever so welcome and helped us with anything we needed. The restaurant had some great dishes and every night I had a great starter, main and desert! Probably the best desert I've had was the banoffee pudding (was soooo good! :-p had it 2 nights running lol) Drinks were good too. The breakfast is one of the best I've had too and I've stayed in a lot of hotels and been on many cruises. It's our last night so I've got one more breakfast :-p :-) Gym and pool and decent as well, the weights go up to 40kg (I had gym to myself Saturday night) We will definitely recommend to friends and parents

    1
    « Nice hotel , let down NO WATER all night »

    I don't usually write a bad review, but this is the first time ever where the bathroom water has been turned off intentionally between 10PM and 5AM. Only find this after checking in , with a note on the bed (which I read much too late to find another hotel). "essential Maintenance" it may be, but shouldn't be done with paying customers in the room. If I wanted a room without a toilet, I wouldn't have paid for one. Staying alone it's bad enough , but if I was here with another guest, the lack of flush in the loo (and water to clean teeth) would have been even worse zero marks here - sorry BW, but I expect much better than this.

    3
    « comfortable but poor vegitarian choice in the restaurant »

    The room was comfortable and quiet. The bed was comfortable and the bathroom clean. the locatiaton is great for visting southampton. Unfortuantely I had two lunches and a dinner here and the vegitarian choice was basically pasta... so underimpressed on that front. Shame really spoily an otherwise satisfactory stay.

    4
    « Very nice shame about.... »

    .....the bed! Stayed one night joining sister who was staying for five days. Lovely hotel, clean, nice friendly staff especially the restaurant manager. Superb food in a lovely restaurant which unfortunately lacked tablecloths which made it more cafe like and the breakfast was extremely self service even down to tea and coffe, not what one expects at a nice hotel. No finesse about it. We had room 115 which was one of the recently revamped rooms. Lovely room, in a nice clean wing of the hotel looking out to beautiful gardens. Unfortunately I, my husband, sister and brother-in-law had issues with the beds and I was pleased not to be staying longer as I would have ended up with back ache and sleepless nights. It was very uncomfortable, seems corners were cut with the quality of the beds bought. Otherwise a lovely hotel and I would stay again provided they changed the beds.

    4
    « Great break away for a few days. »

    Well the hotel is nice but going through some upgrades, we had a lovely bright fresh room in part of the hotel which had just been upgraded. We had a lovely meal in the restaurant on the Monday evening and the entertainment from the head waiter was just like watching Basil Falwty. I did make a comment like this when I paid my bill but didn't seem to get much response other than a few chuckles from the other staff members. Food was really nice but didn't want to waist my life waiting to be served, witnessed several people get up and leave due to the amount of time they had to wait. Became a bit of a joke between a few couples who were also watching and waiting.

    5
    « An enjoyable break »

    Beautiful hotel and grounds. The room we stayed was very well presented and everything was new. The staff were all very helpful and pleasant. The evening meals were outstanding in quality. The breakfast experience needs working on but overall we had a lovely time and would definitely go back.

    5
    « Park and cruise »

    Booked a Park and cruise stay which we had discovered by accident. Excellent value for money. Arrived early but our room was ready and we were checked in quickly and our taxi for the port was booked for the next morning. It was quite a trek to our room but we had requested a quiet room and it was. The break included evening meal and breakfast. Restaurant was very busy for the evening meal but the food and service was good. Staff were very friendly. Breakfast was hot and cold buffet. We chose to have only a continental breakfast but the cooked items did look very appetising. After vacating our room we sat in the very comfortable bar area where we were served free coffee whilst we waited for our taxi to the port. On our return from the cruise we rang the pre booked taxi and were back at the hotel to collect our car within 30 minutes. We will certainly use this hotel package in the future and would recommend.

    3
    « disapointing »

    Breakfast needs a lot to be answered for - no juices, no fresh fruit and hot dishes looked sad.... a help yourself to tea and coffee - not served - lack of staff at breakfast. no lift to rooms in old part of building - only in new building. Dinner in the evening - good service and good food.

    2
    « Very dissappointing »

    Booked a Dinner Bed & Breakfast rate and upgraded to a Deluxe Double Room for our wedding anniversary. When we arrived and went into our room, we were open-mouthed. The `deluxe' room was tiny, and the bed wasn't even the size of a double. There was little or no room to move around the outside of the bed, the main light in the room didn't work, there was no mirror in the room, despite a hairdryer for my wife being supplied. The meal at dinner was lovely, and definitely the highlight of the whole stay. At breakfast the following morning we had to wait 20 mins for a table, then the coffee machine broke and the queue for the toast machine was huge. Top Tip - Do not accept room 239 as a Deluxe Room - it really isn't.... It's barely a standard room, and the bed is tiny! Very unimpressed, seeing as I was wanting to spoil my wife.

    5
    « Pre Cruise Stay »

    We stay at Chilworth Manor as a pre cruise treat and they never disappoint, with clean facilities, good food and excellent service. The dinner bed and breakfast package was good value and the food was excellent.

  • 5
    « Very comfortable »

    Stayed overnight prior to doing some work for the university. The room was well appointed and comfortable. Evening meal and breakfast deal was fine. There is a nice nature reserve around the back where you can go for a walk around a large pond to a circle of trees grove. Lovely.

    5
    « Good value »

    Stayed here at Easter for two nights half board. Lovely hotel in pleasant surroundings. Perfect as a base for exploring the South Downs and New Forest. Room had just been refurbished and was spacious and comfortable. Staff efficient and friendly. Restaurant cosy with an excellent menu. Dinner was superb on both nights, well done Chef. No complaints.

    3
    « A bit disappointing to be honest »

    Booked for one night away with my husband, as I had one more day left of this years holiday entitlement to use up. We decided to try somewhere different (we usually go to Ross-on-Wye) and I particularly wanted to see the Mary Rose Exhibition hence choosing this area - unfortunately it was closed until the summer due to Phase 2 of the restoration. The hotel, as all reviewers have said, looks very impressive on approach. Very imposing and lovely gardens. It must be lovely in warmer weather having lunch overlooking the gardens. When my husband booked, he was informed that he'd receive a confirmation e-mail - this was never received, but I hoped that this wasn't a taster of things to come!!! I have to say the young man who checked us in (and out) was very pleasant and professional (I wish I'd taken a note of his name) - Whilst the other members of staff we encountered weren't exactly rude, they certainly didn't engage much with the customers or seem particularly happy in their work. On the following morning coming down to breakfast, we encountered a group of cleaners? arguing in the corridor! There was nobody 'on the door' at breakfast when we arrived, and we watched other diners and came to the conclusion that it was all self service - including the hot drinks. Nobody actually came over to tell us what the procedure was. We decided to have our evening meal at the hotel and was told this would be £28.50 per person. We enquired at 6.30pm for a table and were told that 8.00pm was the earliest they could accommodate us. That seemed strange as, whilst we had our drinks, the door to the restaurant was open and there was only one couple dining. I went to reception (there was another young man serving) and said 'Is there really no availability until 8pm, and he said 'you'll have to ask the manager'. Then when I clarified that the price would be £28.50 each, again he replied 'You'll have to ask the manager'. Poor Lad, maybe he was just 'standing in' for 5 minutes whilst his colleague was away from the desk, but it didn't fill me with confidence. I enquired again, at the restaurant, and was told that we could come straight in!!!!! The food I have to say was beautifully presented, but again, what 'took the edge off' matters was that a huge number of items on the menu, carried a supplement - the (very small) steak my husband ordered for instance had a £5 added on, and we paid an additional £11 altogether - making this far from economical for us - it may have been a bit more palatable if we had been dining outside with beautiful views, but we were inside a fairly dark room on a wet and windy day, with the window frame rattling. It's worth noting that the sample menu in the rooms DID NOT display the supplement charges, so whilst you may have decided to eat at the hotel, based on the menu on offer, you were unprepared for the final cost until you had taken your seat and were 'captive'. To add insult to injury I was violently ill during the night (causing us to miss the time in the spa which we'd planned for the following day) I had crab and scallop pasta - don't know if this was the cause, but can't see any other reason for this AND we were charged £26 in supplements. What a totally random figure and bore no relation to the £11 that I knew we'd be charged for. Nice though the food was it certainly wasn't worth the prices being charged. My husband told me 'it doesn't matter. don't make a fuss' but an overcharge is an overcharge (I didn't make a scene by the way!) and we were refunded with apologies. Our room was in the new 'wing' and the room was very small and almost 'Travelodge' in style. There was no mold in the bathroom, as other reviewers have mentioned, but the carpets looked like they needed freshening up a bit, and one of the towels was very threadbare and had a hole in it. Beds were lovely and comfy and there was plenty of storage I came away feeling a bit deflated.The hotel photographs give you an unrealistic expectation of the accommodation and service being provided. I get the impression that they cater mainly for the cruise and stay and corporate market, rather than for couples or individuals, It lacked that overall attention to detail and that feeling of wellbeing and excitement that you should feel when you are on a well deserved break. I felt (apart from the young man who checked us in/out like they weren't too bothered that we were there or indeed whether we returned or not. Sorry - hate leaving negative feedback, but it wasn't the relaxing stay I was hoping for.

    5
    « very convenient »

    A lovely Hotel which we have used several times, and has offers throughout the year that make it very reasonable. We always use the pool. It's very close to the motorway and avoids the need to get into heavy traffic in the City.

    5
    « Highly recommend »

    Just stayed for a weekend at Chilworth. Stayed in a lovely room. The bed was extremely comfortable. Had everything I needed in the room. The food was lovely and the restaurant manager was always friendly and made sure everyone was comfortable and happy. I would highly recommend this hotel.

    4
    « Great Location »

    I only visited the hotel for one night on a business trip so didn't take advantage of all the facilities. The room had been recently refurbished and was very pleasant and clean. Free wifi is included and the power outlets have USB built in (I know it is the little things ;-) ). The location is very picturesque as are were the grounds on an early spring morning. Breakfast was buffet with a mixture of hot and cold food options and the staff in reception, the bar and the restuarant were vert polite and helpful. All in all a good stay.

    5
    « An excellent overnighter »

    We had an overnight stay her last month and were very pleased with our choice. A sign in the foyer tells us that the new owner has spent £1m so far on refurbishments and our room was certainly up to date, the shower-room positively sparkled with newness. The following morning an excellent full English set us up for the day. We are looking for an excuse to call again! Access to the motorways is a bonus, being minutes away.

    5
    « HIGHLY RECOMMEND »

    The hotel and staff were helpful and pleasant. We stayed for 2 nights and we highly recommend this hotel. Beautiful hotel and close to the New Forest. Clean with a variety for breakfast. Thank you for your warm hospitality and welcome.

    5
    « Enjoyable stay »

    My friend booked this hotel for a catch up and found the hotel perfect for what we were looking for. Just outside Southampton and easily located, the hotel was situated at the end of a long drive. Our room was very comfortable as was the bar area. We only had breakfast in the hotel which was nice. Highly recommend this hotel.

    4
    « just a night away »

    Very good, facilities, nice place older parts not spoiled. Excellent value, food and service. Great and well placed for a nice night away. Swimming pool excellent. Would recommend and look to use in the future.

  • 4
    « Overnight Stay »

    Checked in by an efficient friendly staff member. Room was still being cleaned so we went out for a walk and on return collected the key. The room was clean and a reasonable size with tea and coffee facilities and a comfortable double bed. There are some nice walks in the area. We had a drink at the bar after we had been out for dinner. The breakfast in the morning was a reasonable with fresh melon, tinned fruit,cereals and a cooked breakfast all self service. I found the choice quite good for value which was included in the room rate for the winter deal.

    4
    « Pleasant Experiance »

    Hotel is situated in a good location for an overnight stay prior to cruising from Southampton, ( which was the purpose we used it for ). Staff were friendly and our room in the new part of the hotel was of a reasonable standard, but lacked decent soundproofing. Our package deal was inclusive of breakfast and an evening meal so we ate in the restaurant on both occasions, there was a good choice from the dinner menu and the food was of a good standard, service was quick and efficient. Overall charge for the evening meal was a little expensive but in keeping with most hotel prices. ( had we not been on a package deal we may have chosen to eat elsewhere ) Restaurant staff were helpful and pleasant. Breakfast which is the basic self service style was more than adequate. Overall an enjoyable stay reasonably priced. Would stay again.

    3
    « Underwhelming »

    This is the second time we have stopped at Chilworth Manor on their cruise and stay deal on both occasions logistically it's worked well , parking for the duration of your cruise is included but the price is the same for 2 days parking and 14 days parking . They provide a taxi to and from the port ( they book the outgoing one and you ring the taxi company when you get off the ship) and that seems to work ok . Although Dinner is included there are supplements for quite a few of the menu items which leaves a fairly slim choice if you don't want to pay extra but that's ok . The food isn't that brilliant I had a ribeye steak which looked rather anaemic and the chips were obviously straight out of a freezer bag , a bit disappointing when the price tag is not cheap ! This time we were in an upgraded room ( supposedly renovated a month ago ) but the bath was all discoloured where the enamel had been chipped and the toilet wasn't particularly clean , that also looked stained. Overall I felt rather underwhelmed , we'll probably look for an alternative next time we go away from Southampton .

    5
    « Lovely escape... »

    We only stayed one night, but wished we could have stayed longer. We will definitely be back. The setting is lovely but inside is even more lovely ... especially the main foyer, quite atmospheric with relaxing music, and nice ambience. Staff were very friendly. The rooms were very comfortable and quiet. We want to come back and experience the spa as we didn't have time this time. The breakfast was great to. Overall very good value for money !

    4
    « Good break and nice room, but need upgrade »

    Stayed one night and had lovely soft bed and good room (moved after first had very noisy extractor fan). Used the swimming pool and bar, all good. However, no conservatory or windows! So you sit in bar and cannot see out. Most hotels these days have somewhere to sit and enjoy the sun (even if cold outside).

    3
    « Ok place but that's all »

    Lovely building and grounds and impressive approach. Public areas are good with pleasant bar and restaurant and lovely outdoor terrace. The staff are efficient but not overly friendly with very few smiles. The room was very small with nowhere for any luggage. Plenty of tea and coffee but a bottle of water would have been nice. Didn't have dinner but breakfast was pretty poor. Luke warm at best all precooked and in plastic trays which had become very messy. Used the prepaid rate for what was classed as one of their deluxe rooms but it was very basic and cramped. Not good value at all at well over £100 per night. Wifi is very hit and miss.

    5
    « Great service at a great price »

    Booked here for a Sunday night. Booked direct with the hotel and got it for half the price of any of the other sites, Trivago, last minute, trip advisor etc. Excellent customer service on arrival, friendly, quick and easy check in. The room was huge and overlooked the gardens at he rear of the hotel. Bathroom was a little tired but there is a huge programme of refurbishment in progress so no big deal. We had dinner in the restaurant which was again first class. Breakfast was ok but only two staff in the restaurant which meant there were people left waiting at the door for some time to be booked in and seated. The sausages were superb and there was no shortage of anything. All self service although it does say on the menu that table service is available if required. We will definitely stay here again and hopefully the prices won't increase once the rooms have been refurbished. Make sure you take a walk around the lake and the gardens before you leave its well worth walking breakfast off before you go.

    4
    « Great value hotel in a good location »

    The location of this hotel is excellent. We stayed here before cruising from Southampton and stayed here as a base to visit Beaulieu, Portsmouth & Southampton. It's easy to find and it's a short drive to Beaulieu, Portsmouth & Southampton. At breakfast, a few of the items mentioned on the menu on the table weren't available (specifically cranberry juice and the cold meats/cheeses) so why not change this menu so it correctly reflects what's available? We went to reception for a hairdryer and a sewing kit and had a good reception on both occasions. One side of the car park is quite dark at night, but otherwise we thought that the carparking was good. We didn't use it, but the health club/pool is a real bonus.

    4
    « Weekend Lovely stay »

    Had a lovely weekend relaxing with my partner. It is a beautiful hotel with lovely grounds. The meal was very good and catered for my girlfriend and her vegan meal choices. Perfectly located for Southampton and local amenities.

    4
    « Overnight stay »

    Very pleasant location with easy access and plenty of parking away from town centre. Good value for money. The staff were very helpful and courteous. Breakfast was generous. The only negative was the location of our room was that it overlooked the bins and was next to the lift machinery so there was a lot of clunking.

  • 4
    « Good Business Dinner Venue »

    A great venue for business dinners. Nestled right in the heart of Southampton University's science park in Chilworth. Attended with a large group of just under 30 people. Very well catered with good food, drink and service. Private dining room very spacious and great bar for pre/post dinner drinks.

    5
    « Excellent experience »

    Hotel situated in a rural setting with good access to larger towns and cities. We had a large, comfortable room for a four night stay. Staff were most welcoming and friendly.. Food was excellent with wide range of choice for all meals.

    5
    « lovely hotel in beautiful setting »

    This is an elegant hotel set in lovely grounds. There are ancient trees and some wildlife to be seen. Our room was well-appointed with comfortable beds, nice armchair and a desk chair. We were told that the beds would zip together to make a double, which would be bigger than a standard double. This room was designated as disabled accessible so the bathroom was large and the walk-in shower was lovely. The food in the restaurant was delicious. The menu was varied and actually made choosing tricky. The bar area is furnished with armchairs in groups and people had afternoons teas which looked delicious. There is a leisure club on site which residents can use for no extra cost. The surrounding area is so full of things to see and do that we will definitely return and this hotel would be my first choice.

    5
    « Late work - excellent !! »

    Found this on Booking.com close the hospital where I had to work late. Stunning place- not exactly Downton but a lovely driveway to the 'house' . Great welcome, all details accurate despite booking it only 45 mins before. I was in room 112 which is at the end of the corridor but is nice and quiet. Large size room with a HUGE, comfortable bed!! TV could be seen from the bed (even without my glasses...) and the wifi had a good speed with 3 devices. Very happy to recommend.

    5
    « Just what we needed. »

    My sisters and I (four of us) have a girlie weekend together, annually. We usually stay in a B&B, and do lots of walking. This year, we fancied a change, and booked into Chilworth Manor on a Weekend Spa break. We had the 2 twin rooms in the modern expension. The package included Friday & Saturday night, Dinner, bed & breakfast. It also included two, half-an-hour treatments. Well, what can I say? From the moment you start to drive down the long entrance drive, you know you are going to enjoy this. Both our rooms were clean & comfortable. 3 course dinner was excellent (with good choice for vegetarians). ALL the staff are friendly & nothing is too much trouble. The Spa is a short walk down a path. My Beauty Therapist both days was Jane. She was excellent. On the Health Consultation questionnaire, she picked up that I am allergic to animals. When in the consulting room, she explained to me she had a dog, but and asked if the fact that she had been in contact with it that morning, set my allergy off? Extremely vigilant & thorough I thought,10 out of 10 Jane, and both my treatments were wonderful. I will say, however, that one of the other therapists (long dark hair) appeared to be in a hurry to get home, and my sisters who had her treatments with her, felt their treatments were rushed and not as long as they should be. The hotel is next to Chilworth Conservation Woodlands, we spend a peaceful hour exploring here also. Twin Room number 120 was peaceful (so 2 of my sisters tell us!). However, my other sister and I were in Twin Room number 109. It has an interconnecting door to Room 111. We could hear every word plus of the noisy guests in that room and the very loud television.

    5
    « As good as ever, but now with a fresh new feel! »

    We stayed at Chilworth Manor on a Stay, Park and Cruise package. We were allocated a room in the newly refurbished and freshly decorated new wing, and what an improvement since our last visit! The new decor is smart and sophisticated, and the refurbished bathrooms are fantastic (bathrooms were previously a very weak area). Best of all, the king size beds are very comfortable with excellent pillows - we had the best sleep in this hotel that we have ever had! The evening meal choices and food quality were as good as ever, and the self service breakfast was acceptable. There were a few things missing at breakfast like decaf coffee, and side plates and knives for toast but these were supplied when requested. Reception staff were efficient, effective and friendly, and the port transfer arrangements equally efficient. We were informed that the hotel was under new management, while remaining under the umbrella of Best Westen Hotels. We were certainly impressed by the improvements that have been made to this lovely country house hotel.

    5
    « Good pleasing experience »

    This hotel is very grand, staff were excellent, food was good, the room was clean and the bed was very comfortable. Did not try the spa as only an overnight stay but certainly would consider a repeat visit if the opportunity arises

    4
    « Great hotel for relaxing break. »

    Lovely old hotel that has been sympathetically extended and modernised. Country location but close to facilities in Southampton and Winchester. Good value hotel. Breakfast selection was good, but there were times when capacity in dining room meant a short wait at peak times.

    5
    « Pleasantly surprised. »

    We stayed at this hotel a couple of years ago, this time we were in the more modern part of the hotel. It was spotlessly clean, it would be a pleasure to stay there again. The breakfast was delicious, plenty of everything and hot. Our only criticism is that you are a captured audience really and the food in the restaurant is rather pricy.. albeit very nicely presented, we did find £15+ rather expensive for fish and chips... (sorry). We would willing stay at Chilworth Manor again and again.

    4
    « Chilworth Manor »

    Spent Two nights at this hotel to explore local area. A good location to visit Salisbury, Winchester, Romsey, and quite close to Southampton and Portsmouth. Friendly staff, reception vey helpful, clean, very comfortable bed and room, food good, a hotel used mostly for conferences and business. We could not fault it for our requirements we had a very pleasant stay.

  • 5
    « Amazing customer service. »

    Not only a lovely setting and accommodation but what makes a stay a joy is the people. In particular from all the great staff there, Ben was a real ambassador, he even made sure we could park safely late at night. He has a first rate attitude to people and doing a brilliant job. In addition Chelsea couldn't be more helpful, I had to make a last minute emergency booking and Chelsea made the process simple. These are just two of the wonderful team of staff there who make your stay there amazing. Thank you.

    4
    « Lovely retreat tucked away off A27 »

    This was our winter getaway, we stayed here on 25-27 Feb 2016 Hotel was easy to find using SatNav Here is a summary - free car parking - independent gym and swimming pool - nice bar at the entrance - friendly staff on reception - welcoming - good selection for breakfast for a three star. English and continental - our room had a electric heater, kept us warm during our winter stay - kettle in room with selection of coffee and tea. Bar was happy to provide more Milk and tea bags - hair dryer - towels with nice shower bath Niggly bits - had to wake up early as breakfast ends 9.30 during weekdays - have to check out by 10.30 on week days and 11am weekends. Felt a bit rushed to finish breakfast and pack up and leave. Our door key was disabled before 11am Overall a great stay, nice clean environment and lots to eat and drink I work for a travel company and would recommend this hotel for a short break

    3
    « Nice little break... Room 121 »

    Hotel was really nice. Restaurant food was good. Could of done with some music in the evening and also in the morning. Bed was very comfy and myself and partner both had a great nights sleep on both nights. Pool and gym were good. Strange there wasn't a water fountain in the gym though. Breakfast was ok. Personally do not like the 'help yourself buffet', but understand that's the way times are going. Would have preferred fresh coffee in the mornings instead of the 'help yourself machines'. If this was available nobody came over to our table at all. The let down was the cleaners on both mornings. Very noisy cleaning, banging and bashing.

    2
    « Worse night in a long time »

    Following a recent stay in the Best Western Chilworth Manor, I am sad to say that this was such a disappointment. The restaurant was average (at best) for dinner, The bed was so uncomfortable it hurt my back, the early morning power cut and subsequent lack of water was just a joke for poorly it was handled. Come on guys... you must be able to do better than this...

    4
    « Lovely Victorian Manor in 12 acres of grounds »

    This is a comfortable hotel set in 12 acres of grounds which you can explore (wellies needed in parts). We had an all inclusive deal (dinner bed & breakfast) which was good value. We were in a standard room which was clean & comfortable but nothing special. The staff were very friendly & well trained & nothing was too much trouble. The food was wonderful. As much breakfast as you want & a 3 course dinner which was delicious.

    5
    « VEry nice stay »

    Good location hotel near the airport, about 15 minutes drive. Confortable rooms. Charismatic building. Good staff. I've book the taxi for 6.00AM, then the reception man was calling back the taxi to double check then came to me outside to inform me that the taxi will be there within 5 minutes. Looks simple to do, but unusual in today's hotels.

    5
    « A great venue for a course »

    I attended a two day course here and the hotel seemed to do everything they could to ensure it ran smoothly. We were looked after very well. Evening dinner was fabulous and the bedroom extremely comfortable with lovely complimentary toiletries. Breakfast had a good choice. Might treat hubbie to a stay here.

    4
    « Not a morning person! »

    Lovely location hotel, Beautiful building Stayed for two nights.My partner and I were given a room on the ground floor unfortunately for us they are in a middle of a refurbishment so our room had paint odour problems new gloss paint fumes.sadly due to us both suffering from asthma I experienced breathing difficulties with a hurried phone call to reception we were moved straight away so all well couldn't ask for more! Moved to 307 top floor.Great room, great views. Dinner was excellent enthusiastic male waiter diligent but not over the top.food well cooked and presented, three of us ate dinner. delicious! Room service excellent sandwiches delicious we had egg and pea shoot for Monday lunch yum. Morning and breakfast my pet hates if your staying in a lovely hotel why oh why is everything self service. The lady who saw us to our table both mornings could maybe have told us that and a smile ! it's nice to have a pot of coffee served at your table. so I fetch coffee (I don't want to queue for my caffeine fix plus dodging other guests with hot coffee can be slightly perilous) I fetched toast, I hate detest those toast machine anemic or burnt is what you get. I fetch juices. Breakfast is nicely cooked no black pudding although it says it's on the buffet. Herb sausages vile those of you who read my reviews know I hate this. My room 101!!! HERB sausages dinner only please! The other little niggle showering in the evening fine however in the morning trickle I guess top floor everyone using water so pressure issues. The pool and gym staff great and very helpful and my manicure was excellent.Will definitely return. Good Hotel

    3
    « Surprise stay »

    My husband treated me to a weekend away for my birthday. I love Southampton so he booked us into The Chilworth Manor. He up graded us into a superior room. This was the only recently decorated room in the Manor. Upon looking we decided it was not worth the extra we had paid and so we had a refund without any worries and stayed in a standard room. The staff were helpful and friendly we had breakfast and dinner the first day. Both were very nice. Their menu is extensive catering for everyone. We also used the gym facility nearby that is free for guests. Again staff were friendly and the swimming pool was lovely we went quiet late so had the pool to ourselves. I think the pool is around 15 meters in length. There is a sauna as well. Great stay Southampton was 15 minutes drive away.

    5
    « Pampering Day Out »

    I visited the hotels leisure club recently with a voucher my daughter had purchased for me as christmas present. I had a wonderful massage and facial from the beauty zone, followed by a dip in the pool and hot tub. I found the staff to be super friendly, one employee took the time to talk to me whilst i relaxed by the pool. The venue itself was fabulous, very clean and tidy in all areas i went in. My only negative was no relaxation room but overall a very enjoyable day at a lovely venue.

  • 4
    « Chilworth »

    Staff went out of their way to help Stayed for 2 nights with family Would go again and stay at this hotel needs a revamp but the grounds were nice next time I will use the Gym could not do this on my stay due to reasons for the trip.

    4
    « Lovely location, excellent value for money »

    This hotel is in a lovely setting. It is an old building, full of character and the staff were very welcoming and helpful. Our room was absolutely fine and the meals we had were very good value. No issues - would stay again.

    2
    « Tired spa in need of maintenance »

    This review refers to the spa not the hotel. Beautifully situated spa going downhill due to lack of maintenance and cleaning.We came for a spa day. The jacuzzi was full of gritty sand. Ingrained dirt on the floor tiles in the steam room. Black mould around some parts of the pool edges. Leaking basins in the changing room. Blocked flooded showers so we were paddling in an inch of water. Hair,dirt, and an old plaster around the pool edge.Dirt encrusted grill to a heating element.Green mould on the corner of the shower wall by the pool. Unhappy users moaning in the changing room where there was no heating. Dissapointing and sadly not 'healthy'

    3
    « Sleepy Hollow »

    Tried to find out about Afternoon Tea. The reception staff were "sleepy" to say the least. They did not inspire confidence. They gave me a vague description of an afternoon tea - which I could have guessed myself. When I asked for a dinner menu the staff did not seem to know where to find one - my husband actually located it a few metres from where they were standing! The hotel looks shabby and needs a makeover. Needless to say we will not be going for afternoon tea. So sad as this hotel is in beautiful grounds and has history.

    4
    « Very pleasant stay »

    A very nice hotel. The building has great character, food is brilliant and staff are very welcoming. Spa facilities are fantastic as well. Situated just outside of Southampton, it is an easy drive into the city centre. Recommended!

    4
    « A much better experience »

    This was my third stay at the BWCM. First time, I was underwhelmed by the dated decor and scruffy communal areas and gave a three star review. Second time, I didn't review as I still had nothing positive to say. However... Third time lucky! The communal areas were so much cleaner - I even saw someone washing a wall. My room (in the old part of the hotel) was very comfortable (it's still a bit of a 90's time warp, but that's ok, it almost qualifies as vintage nowadays). The staff I encountered were really friendly and professional - reception staff in particular were very warm and welcoming, and check-out was highly efficient. The restaurant was great about accommodating my dietary requirements. I really enjoyed my stay - thank you and goodnight!

    5
    « Excellent experience at Chilworth »

    I travel a lot for business and leisure and this hotel was a real find. I loved the beautiful (freshly refurbished) building and the gorgeous grounds, my room was clean and comfortable and the meeting room was in my top 3 ever. The staff were so friendly and helpful and our breakfast, lunch, dinner and snacks were all delicious. This was our first time at BWCM and we will definitely return.

    4
    « Nice but could be better »

    It is supposed to be a traditional manor, but I think that they should invest more money on making it look more attractive. Rooms are nice, not something spectacular and are very clean. Breakfast is OK. Had some problems when checking in since the reception handed me the wrong key to the wrong room but was fixed, although it was tiring to finally reach the correct room.

    5
    « Xmas Lunch »

    We have been to this hotel 3 times in the last 5 years. Unfortunately we could only get in on Xmas eve this year as we left it too late to book. There was 16 of us, children,adults and oaps and every age group was catered for brilliantly. We had our own dining room so we didn't have to worry about disturbing anyone else as we were a large party. The table was very festively decorated and looked lovely. The food was fabulous with something to please everyone's taste. And even Santa popped in with gifts for the children. I would highly recommend a Xmas lunch at this first rate hotel. You will not be disappointed.

    5
    « Last minute break »

    We booked Chilworth Manor as a late B&B deal. The Main hall is lovely.The staff are so polite and could not of been more helpful. Our room was perfectly adequate for one night with what looked to be a newly decorated room and bathroom. The shower could have been more powerful but the water was always hot. Breakfast was nice . Coffee arrangement could be changed. They have one machine serving the restaurant. You do need to queue.We would stay again at this hotel

  • 4
    « Rooms refurbishec »

    I stay in this hotel fairly regularly for work and was pleased to see that the bedrooms have been recently refurbished. The standard of refurbishment is very good, with both bathroom and bedroom done with up to date colours. Speaking to the hotel, this is a million pound refurbishment with all rooms to be done.

    5
    « Hotel with the most friendly professional staff »

    The reservation was made through Secret Escapes and was exceptional value for dinner, b&b. I booked 3 rooms for 5 of us, due to decorating at the hotel we were unable to get an adjoining room but the receptionist/reservations made sure that we had rooms next to each other and put the person in the room on their own in the middle - so thoughtful. Check in was fantastic, we really felt welcomed, were given all the info about the hotel and asked if we needed a table booked in the restaurant. We went to the gym and spa - fabulous gym for a hotel, and the pool and changing area was exceptionally clean. The lady in this area was very helpful (I think the young man could do with a little more customer care training though). The restaurant manager was the nicest ever again so welcoming and helpful. We tried not to be too loud but we hadn't seen each other for 8 years so had lots of catching up to do. The food was fantastic which I'm not sure why I was surprised but for special offers I tend to think venue don't always give their best. There were 2 vegetarians in the party and the food was so imaginative, really nice to actually get something different on the menu. The only thing where I believe could so with a little improvement is the breakfast. Queuing for the coffee machine wasn't good, tea or coffee I feel should be served at your table, the machine was in a corner with the toasting machine so it became rather crowded. The food was good - especially the hash browns - but it wasn't all that hot. I will defiantly recommend this hotel to my friends, and I'd be happy to go back for another Ladies weekend.

    5
    « Manor House hotel on outskirts of Southampton »

    A one night break on a secret escapes offer including a 3 course meal. A pleasant largish hotel on the outskirts of the city set in large grounds. Large clean bedroom and bathroom, but found the bed uncomfortable. Food both at dinner and breakfast very good and the bar area very impressive.

    4
    « very nice »

    Really nice place to stay. stayed for 2 nights. staff very helpful and friendly. breakfast lovely. room a little tiered looking could do with a paint..but overall a good hotel. would stay again very happy.

    5
    « wonderful christmas experience »

    booked the two night Christmas package Christmas eve to boxing day, I have never eaten or seen so much food. All the staff worked very hard to make sure guests were looked after, the food was excellent and the facilities great. The room we ate in for Christmas dinner was beautiful and again the waiting staff worked hard. I was shocked that the room maids even came on Christmas day to clean the rooms. sadly the hotel is not in the grounds I thought it would be feeling more like it was on a industrial site, not rambling country house in the middle of no where the photos have been well taken, the health center is great and a nice pool and gym facilities.

    4
    « Just lunch »

    Dropped in for lunch. Friendly service, and good wholesome food. The soup was particularly goos, with neat pieces of toasted brad to accompany it. The area designated for lunches had few tables that were suitable though, most were low, tea table height.

    4
    « thoroughly enjoyed »

    Stayed with friends before going on a cruise. Staff were very friendly, helpful and attentive despite being very busy with parties etc. Will defiantly go back. We were also able to leave the car there whilst on the cruise and get a taxi to the terminal, so started the trip relaxed and refreshed after driving down to Southampton. The breakfast was well cooked and presented.

    3
    « Great value for money. »

    We stayed overnight on a Saturday for a business trip. The hotel staff were attentive and knowledgable. We were given a room in the recently refurbished part of the hotel and our room was to an acceptable standard. Very clean. The bed and pillows were very comfortable and the bedside plug sockets also had usb connector points which we were really happy with. It was obvious there was still some work going on, especially when the workmen started with power tools at 10am on the Sunday morning. The restaurant was a quiet affair with a calm ambience. The food was lovely and the breakfast had a great range to choose from. Downside? One set of towels between two people.

    5
    « pre-Christmas lunch »

    This is a large establishment and was very busy when we attended for pre-Christmas lunch. There were about twenty four of us but we were all served together. The food was excellent with plenty of perfectly cooked fresh vegetables which is a rarity these days. Lovely setting and will definitely visit again in future.

    4
    « Weekend overnight stay »

    Stayed 23rd January on a 'Winter Saver' deal. Excellent value for money especially with breakfast included. Stayed in a recently refurbished room. Very clean and comfortable. Quiet hotel away from main roads. Restaurant was good but advise booking early as relatively small so books up quick.

  • 5
    « Relaxing spa break, lovely food! »

    Stayed with a couple of friends for a one night spa break. Amazing value for money, spa facilities all very clean and relaxing, and our treatments (we all went for the back, neck and shoulder massage with facial) were out of this world! Delicious 3 course dinner, breakfast the next day was fab too, and a nice walk around the grounds before we went home. Staff were attentive, the hotel has a lovely old world feel to it but is modern where it needs to be (eg decent showers). We all left feeling incredibly relaxed and sorry to head back to the real world! Would love to visit again.

    4
    « Mid week break! »

    Stayed at this hotel on a Wowcher and would recommend it. The hotel is a lovely building with a large bar/lounge area where there was a very inviting fire, especially as it was a cold time of year. The staff were all very friendly & the food very good, shame it was so quiet in the restaurant but to be expected mid week. Would definitely stay there again given the opportunity.

    4
    « Lovely old building, great character! »

    I stayed here for two nights in the run up to Christmas for business. Initially I was given a newly decorated room in the new wing but unfortunately as it was so new, the room was full of paint fumes. It was a lovely room and nicely decorated, however, I had to ask for a room change as I couldn't cope with smell of paint. It was absolutely no issue to change my room, the staff were very pleasant and helpful and I was moved to an older room in the main part of the building. It was a large room with a decent sized bathroom but dated although the hotel is currently undergoing a major renovation. I ate in the restaurant on the first evening, the food was relatively well priced for a hotel and the food was excellent. I had a crayfish starter followed by a burger. Both were delicious and I would sample them again during a future stay. Service was good too with polite and efficient staff. Unfortunately I didn't get chance to try the leisure facilities so can't comment on this side of the hotel. The checkout was fairly manic in the morning as there was only one member of staff on the reception but perhaps I had just hit checkout at the peak time. All in all I would stay here again if the price was right (usually just out of my business budget midweek).

    4
    « Unusual Hotel »

    Stayed here to attend a family party nearby. When we checked in we were given directions to our room which were a little confusing and it took a while to find our room. For that standard of Hotel perhaps Guests should be shown to their rooms. On our way to our room you have to go through the Lounge and everyone turns and stares which is unwelcoming, but if you were shown/led to your room it stop that problem. The rooms are spotless and nicely decorated, but my wife and I both agreed that the Holiday inn we stayed in the night before for less that half of the price had a room that equals this one. The breakfast was the same as every hot food buffet with Luke warm bacon and eggs. The staff were all charming and professional and we did enjoy our stay. Tip. When we booked through Best Western I was told check out time on a Sunday is 10am which is incorrect it is 11am and when I said this would stop me booking it was changed to midday which was great and meant we didn't have to rush.

    5
    « Best ever Christmas away ! »

    My family and I all went here for the Christmas package, we couldn't thank the staff enough they really made our time there enjoyable, food was fantastic, rooms in the Manor House was fabulous, grounds are beautiful , they loved having children there and Santa really spoilt them with lovely gifts. My daughter left one of her bags behind with lots of expensive present in it, when she phoned to say she might have left it in the room they were so helpful and the bag was returned to her, we really recommend this beautiful place, and hopefully we will be able to go back next year. Thank you for making out Christmas special.

    4
    « very good for 1 night stay »

    We booked a twin room for 1 night as we were attending a family funeral the next day. Easy to find, impressive entrance and building. Clean, comfortable room. We rarely stay in hotels, but they're all pretty much the same and we've never stayed in one with good lighting.. This one was no exception, despite 3 centre lights, a hallway light, 2 bedside lights and two witch on lights on the small dressing table, still couldn't see to read very well nor do my hair in front of the dressing table mirror. As usual, truly masculine orientated. Bathroom was very well lit, though. Couldn't plug the kettle in without putting on the floor or dangerously leaning it at the edge of the dressing table. Despite all this it was one the best hotels we've stayed in and the staff were very good, breakfast adequate and the evening meal was very nice ( as in most restaurants, pudding and cheese were very overpriced) my recommended glass of white wine was very good too. Would definitely stay there again if in the area. Although the room was looking a little tired decorating wise, we noted that the hotel is being refurbished, just hope they sort out the lighting. Note, we booked directly on line and was cheaper than the price quoted when I phoned the hotel prior to making a decision.

    5
    « Another Visit »

    Our second Stay and Cruise package, which was equally as good as the first. This hotel is good, the food excellent, the choice of wines adequate, our room was spotless, remarkably quiet and comfortable, and the staff - nothing was too much trouble. Finally, I echo all the positive comments that have already been made about the hotel.

    3
    « The times are changing - a backward step? »

    My wife and I together with our 6 friends have celebrated New Years Eve at Chilworth Manor for over 10 years and have always received a warm welcome from the Management and staff making us feel that we are joining friends for the celebrations. However sadly this year things have been different. The rooms were clean as usual and of a good standard and the staff we recognised were helpful as always. The major problem appears to be the Hotel was too full. All the lounges were booked for private parties and this left no place to go to enjoy the tea and cakes offered by the Hotel in the afternoon. In fact after dinner guests were sitting on the stairs and taking chairs up to sit on galleried lending. Canapés and champagne were served at 6.30 whilst we listened to a very enter a in ing tribute artist but we're obliged to stand until nearly 8 o'clock before dinner was to be served. Our party did go nd sit at our table as it was not possible to relax and we were offered or meal early. The dinner was no at all like we have experienced before even though we had to select our menus some weeks before. Several the dishes served were not up to standard and wife's vegetarian main meal was inedible. The manager did give us two bottles of champagne as a goodwill gesture which although acceptable in no way compensated for my wife's lack of dinner. At midnight there were none of the usual balloons falling on us dancing although the staff appeared to be enjoying themselves on the landing. This was such a great disappointment to us all and maybe if one attended for the first time they would not notice small things not quite right. We realise times change and Chilworth needs up - dating but it is lovely old building and it's character needs to stay. We shall watch it's progress and if the warmth and friendly atmosphere goes we would sadly not return another year. We do stay in Best Westerns in this Country and abroad and hope they can get this Hotel to a higher standard but stay the same.

    4
    « Excellent Staff. Superb Evening Meal. »

    We chose this hotel as a convenient base from which to reach the cruise terminal in Southampton and, on the whole, we were very pleased with the experience it offered. It is approximately a 20 minute drive from the docks, traffic permitting. The restaurant was outstanding for the evening meal. The menu was broad, prices reasonable and the meal was superbly cooked. There was also a good range of wine available and service was polite, friendly and efficient. The room was good value but only on a par with a Premier Inn in terms of size and equipment. This said, it was clean, well- presented and had everything we needed. One worrying aspect was that the glass toppings to dressing table and bedside tables were not secure and could slide dangerously. This would be a real problem with young children. We reported the problem and our observation was taken seriously. Breakfast was a standard buffet with options for cooked fish. The food was good enough but the breakfast room could not cope with demand, with several groups having to be seated in the lobby until a table became available. The restaurant manager coped well and handled the queue fairly and efficiently but it was frustrating nonetheless. The room is simply too small for the number of guests. All staff, without exception were polite and helpful and made our stay enjoyable. The hotel has extensive grounds which would be a real asset in the summer.

    3
    « Ok visit.....Then Great! »

    I love Best Western. It's becoming our preferred accommodation brand. They eschew the bland modern uniformity of their rivals and have hotels with character run by people who are not corporate robots. We have been coming more and more to the Chilworth Manor as a pre- and post-cruise hotel stopover. Which was the case here, which coincided with New Year. There was a special New Year's Eve event which we booked into, and we also had an extra night beforehand. Chilworth Manor is a rambling Victorian pile with lots of bits added on over the years. It's not tatty, but it definitely has a lived-in look. The most impressive feature is probably what was once the spacious great Hall area, a double-height statement of Victorian elegance, with all the architectural ornamentation and wooden panelling that one would expect in a Country House. This is now the bar area/lounge, and with it's comfy traditional style of furniture, well-stocked bar, top class coffee facilities and huge fireplace it's definitely the hub of the hotel. We expected Miss Marple to pop along at any minute to announce a murder, in the Library, with the Candlestick......etc There was a very quaint lift which took us to our top floor room. The room was a good size, well equipped and with a comfortable bed. I liked the USB charging points built into the sockets, and the mains outlets next to the bed. There was a kettle and cups, decent teabags but the coffee was undrinkable - tubes of Nescafé stuff. There is no fridge in the room, so the milk is UHT, which makes the tea taste rather "distinctive". There is a hair dryer, good flatscreen TV, an ironing board, and a cooling fan. The bathroom en-suite was a fair size, euipped with a bath and over-bath shower with clingy plastic curtain. The shower was disappointing. It was just about hot enough, but the pressure and flow were poor. Cleanliness was fine. Service was generally OK to excellent. I was disappointed with the dining on our first day. I don't know if they fielded the trainee that night, but the dinner menu was very limited. It must be the only hotel in miles that couldn't provide a steak. So I had the burger for £15. They served it on a plank of wood, for some obscure reason. The French-fry style chips were OK. The garnish on the burger was a piece of lettuce and a single slice of tomato. No onion, dill or burger dressing. The burger patty seemed to be home-made, a good size, and made from decent meat. But whoever made it put far too much salt in it. I managed half of it. There was bacon and cheese on it. The bacon seemed to have been microwaved. It was pink not browned, soft, quite fatty and greasy. And also salty. So I left the bacon on my plank. The cheese was a very strong cheddar. It totally overpowered any other flavours in the meal and no doubt added to the salty taste. So all in all, there was nothing on the plate - or rather plank - that would have mega back there again. Breakfast was no better. Since our last stay there the hotel had changed from charming, personal, table service to buffet service - with all the good and bad things that go with that. The sausages were very good. A good chunky sausage with a decent flavour. The bacon was greasy and still oozing water, the tomato halves were undercooked, the hash browns were soggy and saturated with oil. Clearly they had been there for too long. There was no black pudding, but there were baked beans and button mushrooms. Then there were the eggs. Cue facepalm in 3..2..1... The bullet-proof vulcanised eggs just completed the tone of the meal. Awful. Just awful. They were served on a case-hardened slice of Chobham tank armour, cunningly disguised as a half-muffin. My cutlery made no impression at all on the muffin. Fortunately there was the sausage. But if you stay here make sure you order poached eggs - these are cooked to order. Add in the queues for the conveyor-belt toaster and bean to cup coffee machine and you have the buffet breakfast concept in a nutshell. A mixture of under-cooked and over-confident food, fresh and stale food, and cold food by the time you get back with your toast. I don't know why they changed from the charming personal breakfast service to this travesty. The waste of the buffet food must be huge. And if they really think that this was worth £14.25 they are truly mistaken. The next night, however, New Year's Eve, the food was just amazing. The breakfast on New Year's day was much better. The full hotel meant that food turnover at breakfast was speedy. The eggs and muffins were still hard, unfortunately; the coffee and toast queues were still far too long; but overall it was a much better experience. A final word on the staff. It's an informal style of service. Here is a token attempt to have them dressed in a similar way, but you won't see the immaculate corporate livery of a branded chain. What comes with that atmosphere is a very friendly service from people who want to be there, who want to help you enjoy your stay, who seem almost to be family. One of my happiest memories of our stay was seeing the staff joining in jubilantly with the New Year celebrations on the balcony of the main Hall, cheerfully bopping away to the disco music as part of a close team. Nice folks. Normally I would give a solid four blob for this hotel, but the meal experiences of our first night drops them a blob. Please, BWCM,consider going back to table service for your breakfast. Build on the classic charm that the Manor has in spades. Don't turn it into a poor motorway caff experience.

  • 5
    « Excellent break - fantastic staff »

    We had 4 double rooms for the 2 night christmas residential break, it was excellent! The rooms were lovely - clean, well kept and a good size. The meals were of a very high standard and there was plenty to eat, the christmas dinner in particular was lovely - in a beautifully decorated room with a great atmosphere. The crowning glory however was the staff - they were outstanding! Really friendly and welcoming, very attentive and a real credit to the hotel. I would definitely stay here again and recommend it to anyone. Well done, we had a lovely christmas!

    5
    « Relaxed and helpful staff »

    We stayed for 2 nights on Xmas eve and had an excellent time, the rooms was a nice size and the staff where brilliant always helpful and nothing was to much! The food was nice as we had a set menu but they cooked something different for the children as they didn't like what was available. Would recommend to friends to stay

    4
    « Whimsy or Wimsey? »

    We stayed at Chilworth Manor on a cruise deal - as we have done before - but on this occasion they put us in the Dorothy L Sayers Suite. Treated like Lord and Lady Muck! Beautiful Edwardian-themed room with a very comfy bed. Fantastic views of the garden - and the sun came out right on schedule so we could see it at its best - best for December anyway. Enjoyed an evening meal and breakfast at the hotel too. They had a bit of a flap on in the evening (not sure what had gone wrong) but food was good when we got it. Breakfast OK too. We'll be back here in March 2016 for another cruise and I think we may get the same room - with a bit of luck - hope so!

    3
    « Weekend Away »

    This Edwardian Hotel gives a great impression arriving through the drive but then struggles to figure out it's identity. However, it seems to have a new owner who has invested £1M to refurbish the Hotel with more to come. The New rooms were adequately sized with nice bathrooms. There was a iron but no ironing board which is important to me as a Business Traveller. The front desk were helpful (Lizzie was delightful) but the hotel was full of Christmas Parties and stretched but seem to be coping. The Swimming Pool, sauna and steam room are great but is a separate building in the Hotel Grounds. The food was good (had the Christmas Turkey Special) and breakfast was OK. As long as the B&B package stays well below the £100 mark, the hotel is a good medium choice.

    4
    « Nice heath club, trying to be a spa »

    We didn't stay overnight in the hotel but booked a 'wellbeing day' in the 'club' - the pool/spa that is in the grounds of the hotel. It's a separate building that hotel guests can use. However, most of the people we saw there were regular members attending the gym and exercise classes and just a handful were from the hotel. On the plus side: the pool is a good size and very clean, all the areas were spotless and modern and the staff were polite - there is also a jacuzzi, sauna and steam room. The club is obviously popular with lots of regular members. The negatives for us were that we wanted a spa day to relax and feel pampered in a nice hotel for a birthday treat, but felt like visitors to a health and fitness club. We arrived at 10.30, there was 'help yourself' tea/(instant)coffee/juice and we completed health forms. We then changed and went to the pool area - there are just half a dozen loungers along the edge of the pool and a few chairs. Half an hour after we arrived an aqua exercise class started with loud music, an instructor shouting and the pool full of members taking the class. There was nowhere else to go - the rooms upstairs were only for pre-booked treatments with a tiny waiting area, so apart from the pool area and the reception area there was only the changing room. Our treatments were not until 4pm and there was very little to do all day until then. The package (at £69 pp) said that lunch was included, but the 'lunch menu' was just a list of sandwiches with the alternative of a salad for £7 extra! I had the salad as I don't eat bread - it was quite nice but not worth and extra £7. There was a notice to say that hot food was only available in the hotel, for which we would have to get dressed, go over and pay for in full. A bowl of chips or the alternative of some hot food, even simple, would have been nice. Also, although robes and towels were provided (and damp towels replaced) there were no slippers and the floor in the reception/cafe area was cold so I had to go and put socks on. We got a little bored in the afternoon but at least it was quiet in the pool. The treatments were perfectly nice but I would say that if you want a relaxing massage, choose a full body or back massage as the head/neck/ shoulder with facial is more of a 'beauty treatment' than a treatment for relaxation. On the whole it was not an unpleasant day but didn't feel like a relaxing spa.

    2
    « Underwhelmed »

    With such a great building in such a fabulous location - surrounded by wealthy homeowners and good location for Southampton cruise ships - this hotel is dramatically underwhelming. The reception desk could be mistaken as the enquiries desk at our local bus station; the main reception area seems to act as a disco hall with huge speakers and disco paraphernalia visible on the grand landing; a small gas fire feebly glimmers in the grate surrounded by 2 enormous badly dressed Christmas trees, tartan cloth is stretched around the upstairs balcony area - possibly they think these are "swags"? In all the decor has as much artistic achievement as a train station. The coffee, although well priced was lukewarm and obviously been on the warming plate for some time. Why have so many brilliant possibilities been lost?

    4
    « Stylish hotel with terrific grounds, excellent location »

    friendly attentive staff in a relaxed setting. Stunning great hall and the extensive garden and grounds show a hotel that is on the up. Good wide ranging breakfast. Rooms are well laid out; we stayed in a quiet wing to the east of the main rooms that were full of party goers.

    4
    « Good stay »

    The hotel is very nice and the staff was very friendly and helpful. The room was comfortable and I had a good sleep. The breakfast was very good with a decent selection on offer. The location is ok, not too far from the airport and on the science park.

    5
    « PARTY NIGHT »

    Once again, 14 family & friends enjoyed a fantastic day & night at the Chilworth Party night. Using the Spa in the day & then partying on the night, The food , staff & atmosphere was first class, good night had by all. Shall be returning again. Ian

    5
    « total relaxation »

    Spent the weekend at Chilworth Manor with my better half after it was recommended to us by friends. I'm a foodie and was looking forward to sampling chef's delights and my wife the health club and spa. Unbeknown to me my wife had booked me a treatment in the spa (never had a treatment before) not my scene but after a tough few months my wife thought I could do with some chill out time and pampering. My massage was great and really helped relax me. The manager Kris was great fun and nothing was too much trouble for him or his team. Even putting a work out program together for me that I could follow at a gym closer to home. Well worth a visit, we will be back.

  • 1
    « Truly awful receptionist! »

    If it had not been for the fact that we were attending a function here, and had pre-paid our accommodation, we would have walked out: the receptionist on duty - that being the older of the two women - was downright rude: no smile, no warmth, no friendly chat, just an aggressive demeanor and a stock "no" response to every civil enquiry. I simply cannot understand why someone so patently unsuited to the service industry would choose to work in it (or even why her employer's would tolerate it)! Other than for that - which, to be honest - ruined the entire stay, the Christmas-decorated lobby was lovely, the bar well-stocked and reasonably priced, the other staff friendly and helpful, and "the do" itself was well hosted, but, I'm sorry to say, the re-furbished rooms were not up to much either: they had literally painted-over-the-cracks, hadn't even attempted to clean the tile grouting, and had fitted a fancy wash basin that's pretty much incompatible with the tap (as it sprays everywhere). So, by way of a summary, the hotel would've got an 8/10, the room a 7/10, the staff an 8, but, due to the sheer nastiness of the receptionist, the overall rating has to be 1/10? We will certainly not be returning here!

    5
    « good stay »

    this is a very nice hotel with friendly staff will be staying here again will recommend to friends any trips to Southampton we will use this hotel again nice food as well nice setting for the hotel in nice grounds

    5
    « Best Western Chilworth Manor »

    Excellent service throughout our stay. Personal touch by adding a birthday card for my husband and written best wishes for our cruise. Very friendly and helpful staff. Room very comfortable (although I personally found the bed a little soft) Nice, quiet location within easy striking distance of Southampton itself.

    5
    « Fantastic experience »

    My daughter booked Chilworth Manor for my parents 60th Wedding Anniversary. We were a party of 30 people, kids included. Upon arrival we found ample parking and when we walked through the doors the setting was spectacular. A fantastic hall with a log fire (artificial but realistic) , a massive lounge with lots of seating. The hall takes one back to an era long gone. All right so the Christmas trees inside and out added to the charm but everything was as you'd expect of a Manor house. Our party room was ideal, not too large and with an oval table just right for 30 guests. The food was really tasty, buffet style but hot. Champagne as we were seated . My folks paid for it all granted, but the service was excellent. After, we had all booked rooms which were as one would expect, normal hotel rooms. My daughter had a bit of a delay with the hotel bringing the children's bed and cot in to their room but in the Hotel's defence, there were quite a few parties going on. Breakfast we all thought was nicely done. Everything one could desire. All in all a really fantastic experience. One that I'd have no hesitation in repeating or recommending.

    4
    « Weekend Break »

    We stayed here for 2 nights and chose it as we had stayed at other Best Western Hotels and found them very good and the reviews on Trip Advisor were good too. Check in was quick and easy and the staff were very polite. Our room was nice and clean, the bed was comfy and the room was warm. We used the swimming pool, Sauna and Steam room, all very welcome on a cold November weekend, Towels are provided. We ate in the Hotel both nights and the food was excellent and the waiting staff very attentive. The Breakfasts were fantastic, Fresh Fruit to start with and then one of the best Full English we have had, it set us up for most of the day. Check out was as easy as the Check in was. Would certainly stay at this hotel again.

    5
    « Loved it »

    Stayed 2nights. Friendly staff. Really nice gym and leisure facilities. Hope to go again in the summer and be able to walk around gardens. .........hope to return with family next time, although limitations on pool for children under 17

    5
    « Cruise package »

    Good room ,good breakfast, return transport to cruise terminal, included parking for eighteen days. Standing in its own parkland, wonderful walks through great tall mature Trees I have to include these extra words, about five miles from the centre of Southampton

    4
    « Nice, relaxing hotel »

    Booked a spa break and the hotel is very nice in lovely grounds. Food excellent, spa and pool nice but pool bit cold. The spa has free drinks which is a nice touch and the staff there were all very nice and friendly. The staff in the hotel couldn't do enough to make us feel welcome. I would definitely visit again.

    3
    « Girls weekend »

    My friend and I booked a night away for a bit of relaxation and to enjoy the spa. The hotel is in a lovely setting with plenty of parking. From the outside it looks lovely, unfortunately we found inside to be tired and not as grand as expected. We had a twin room which was adequate, slightly dated and basic. Bathroom plain and small. For one night it was OK. Needed a good clean, dust on lampshade, carpet could do with a good steam. Overall OK. The spa is outside in a separate building. This was the main purpose of our stay. The pool is nice, offering a jacuzzi, steam room and sauna. The gym is upstairs with modern equipment which we enjoyed. My one downfall is that there is no dining at the spa so if you do want to relax and enjoy lunch, a glass of bubbly etc, you'd have to get dressed and walk back over to the hotel. I think this would make the place more appealing to have something onsite. What made our stay were the staff working the restaurant, good fun, attentive and friendly. We enjoyed a lovely 3 course meal in the evening and breakfast which was plentiful in the morning. The same staff working this shift also. Thank you guys for making our stay. I would stay again, although would wait for a deal to come up rather than pay the full price.

    4
    « Lovely for a short winter break »

    My husband and I spent two nights here courtesy of Tesco Clubcard Deals. It was excellent for our purposes. Had we paid by cash or card I would have preferred a bedroom that didn't look into a brick wall but as It only cost around £60 in vouchers for two nights bed and breakfast, I really can't complain. It's in a beautiful area but, unless you have plenty of money, you might want to eat out for lunch and dinner.

  • 4
    « Good cruise and park package »

    We usually choose Chilworth for our pre cruise overnight stay, it's so much nicer than being in the noisy city centre and the food is better too. This time we had a room in the older part of the hotel with lovely views over the garden to the rear. These rooms are slightly larger than the ones in the new wing, and have huge windows with high ceilings. The room was nice and quiet too and we didn't hear any noise from neighbouring rooms. An added bonus is free WiFi throughout the hotel. We had a lovely evening meal in the dining room, lots of choice, beautifully presented and very good quality. Breakfast is jolly good too! Our only slight problem was with the pillows, they were all very flat and really needing replacing. I asked reception for some extra pillows but unfortunately none were delivered to our room, so neither of us slept very well. The parking and transfer arrangements to the cruise port were all efficient and well organised, and all of the hotel staff were happy and friendly. We are looking forward to staying again at Chilworth Manor again, later in the year.

    4
    « Good location »

    I stayed here overnight on a business trip. Excellent location and a comfortable room. Dinner was good but the bar is rather impersonal. Staff are pleasant and service was good. Breakfast was very good and plentiful. I will certainly stay here again when I am in the area.

    4
    « Short stay to visit family »

    Undergoing refurbishment but this wasn't a problem. However, the mattress had very prominent upholstery buttons and I felt there should have been a cover as they were extremely uncomfortable to sleep on. Dinner in the restaurant was excellent.

    4
    « Lovely setting »

    Nice hotel, welcoming and cosy although decor might need some updating. Shame our bedroom was next to a young family's whose baby cried in the middle of the night and early morning. (Especially as we specifically asked for a quiet room when we booked.) Service was excellent when we were served our afternoon tea which was copious. Would recommend the hotel to friends although would warn them about having a room next to a young family.

    3
    « Very relaxing hotel but needs updating »

    This is our second time here as the hotel offers a peaceful weekend break with a yummy quality breakfast. The standard rooms are clean but in need of updating, the furnishings are very 1980's and look tired and worn. Ground floor bedroom windows have no safety catch and if left open anyone can easily break in. Bathrooms need power showers and retiling. It would be nice to have new hotel sized washing products and not a big bottle of a general product that everyone who stays there uses. There is no WOW factor or a special exciting feeling as you open your bedroom door. This is a real shame as staff are very welcoming and the grand fire place in the hall with sofas is really rather nice.

    4
    « Good Hotel »

    We were there for an event everything good about the hotel The evening had a buffet and the food was awful. I have no other complaints and I would recommend the hotel In a nice surrounding in a quiet area, much better than being in the city center.

    5
    « Quiet hotel in beautiful grounds »

    The original house was extended on a grand scale in the early 20th century for the Fleming family. The gardens retain their Edwardian charm. The house was a hall of residence for the University of Southampton until conversion to a hotel in recent years. There are several car parks, but these get crowded when large meetings are being held in the conference rooms. There is no lift. As we only wanted a light evening meal we were able to have dishes from the restaurant served in the spacious bar and lounge area adjoining the entrance hall. The room (241) was a good size, with comfortable beds and a modern bathroom, but very hot. Fortunately we were able to open all the windows wide. That room and others nearby suffer from (very) early morning noise when deliveries are made to the kitchens and the catering staff get to work. The breakfast choices were limited and disappointing and the attempt at a Continental alternative consisted of limp supermarket ham and cheese in individual plastic-wrapped portions. The staff were efficient, helpful and friendly, the hotel was clean and quiet inside.

    4
    « Relax weekend away »

    The hotel is set in a wonderful location and is as good as it looks. Staff were friendly and helpful. Breakfast is exceptional but could do with a second coffee machine. (Good coffee though) Only let down by the inadaquit knowledge by the restaurant staff on the food and wines. -Which are a little over priced. Well Worth a stay. Only wished we could have experienced the spa.

    4
    « Third Time of Asking and It Gets Better »

    This was our third visit to Chilworth Manor Hotel, near Southampton. Set in an idealistic location in its own grounds in Chilworth this former country house is run by the Best Western Group and we use this as a weekend retreat when we visit various locations in the area. It looks to be a favourite for the 'Cruisers' who travel backwards and forwards to the docks to pick up their cruise ships. The staff are professional and friendly and the rooms are spacious, clean and well equipped with good size beds. The restaurant is very well run with reasonably quick service. Good choice of evening meal menu and the food is very good at sensible prices. We had breakfast in with the deal with Secret Escapes and it was excellent and again very good service although at £12.00 plus per head if you don't get a deal is a little expensive. You can also use the Spa which is in the grounds of the hotel and again this has an excellent swimming pool and all the accessories. Overall, if you get a deal this is a great place for a weekend away in Hampshire. Easy access to the motorway and Southampton City Centre.

    5
    « Lovely stay »

    Enjoyed exploring lovely grounds and visited the tree circles and pond just outside. Had a lovely time. Breakfast was superb; excellent choice and as much as you could eat. Very pleased Lovely hotel in wonderful grounds, very quiet

  • 4
    « Lovely stay »

    Stayed one night for a pamper week end. Staff are very friendly. Room was very comfortable, dated decor but it gave it character. Just a few things the hotel could do to make it even better - get rid of the beds by the pool as there isn't enough room for them and put more chairs in. A water machine in the pool area would be good. The whole building was very hot and stuffy and no air con in the room. Could improve the quality of the loo roll! Dinner and breakfast were both great. Plenty of choice and very tasty. Lovely bar area. I would highly recommend the whole body wrap if you are looking for a treatment. I didn't use it but the gym had plenty of machines. Lovely grounds and conservation area.

    4
    « Mr lee »

    What a lovely place amazing grounds an secluded off road, staff great very welcoming couldn't help yeah enough, food amazing great breakfast room clean tidy all amenities, the club separate building has gym,pool,sauna,steam an spar for total relaxing great place to stay an chill out me new hotel for Southampton location

    4
    « Cruise, stay and park »

    Stayed here for one night pre cruise, had dinner and breakfast, then taxi to the port. All worked very well, no adverse comments to make, lovely room and food and staff very helpful and pleasant. Taxi took 10mins to collect us and delivered back to car at the hotel.

    3
    « Not the welcome at reception we quite expected! »

    For such a beautiful building & grounds we were very disappointed with our first impressions from reception staff. It was far from a friendly welcome. We were given the key to our room & on arrival found it was already in use! On our departure the computer system was down. The same male receptionist was reading bookings from a sheet which he proceeded to tell us we had stayed 2 nights not one..he wasn't able to confirm we had paid when we told him we had. Breakfast was very good and thankfully the lady in charge was friendly who treated her guests like guests!

    4
    « Cruise deal »

    We were sailing out of Southampton to cruise the Norwegian Fjords and as we live quite a distance away decided to take advantage of the Chilworth Manor's cruise deal. We stayed overnight on a dinner bed and breakfast basis which was very nice though I have to say breakfast was a bid of a bun fight! We don't particularly like buffet style breakfasts but with the number of guests staying I suppose this is the only way the hotel can cope. I really do wish though that they would at least bring a pot of tea to the table! I detest it when I have to go and queue to get a cup of hot water out of an urn and then can't find the milk and then what do you do with the tea bag? Our room was clean and comfortable and dinner that evening had plenty of choice and was very good. There is free wifi in the reception area for those who can't keep away from their pc's. Next morning we had to hang around for some considerable time before we could embark but were able to use the hotel's facilities and have as much tea / coffee as we wished, for free. When we first arrived at the hotel the receptionist had taken the time of our embarkation and arranged a taxi for us which arrived dead on time, took us straight to the ship, the driver off-loaded our bags onto a trolley and away they went. They were already in our stateroom by the time we got there. We had a lovely week cruising and when we got back to Southampton and collected our baggage, I rang the taxi firm and before we were outside the terminal the taxi was there. We were then driven back to our car which had been parked at Chilworth Manor for the week - all part of the cruise deal. We always try to book a Best Western hotel because they have character, are usually an old country house and in the countryside - we don't particulary like the modern chain hotels. The Chilworth Manor is in a lovely location but not too far from the ferry terminals. We would certainly use both the cruise deal and Chilworth Manor in the future.

    4
    « Stay, Park & Cruise »

    Chilworth Manor has great history and is set in lovely grounds. We booked this hotel for its park, cruise & stay deal. The hotel itself has great character. The staff and food were excellent. The park and included transfer worked really well and was very professional. The only aspect of our stay which I would give an adverse comment about relates to housekeeping and general maintenance. Some areas of the hotel are in need of some attention, refurbishment, repainting, repair etc. We booked a suite room and had the Dwight Eisenhower room. It was somewhat disappointing. two of the curtains were hanging off the curtain rails, the curtains themselves were extremely dusty and the room basically was in need of a good deep clean and not just a hoover round the middle of the floors. Housekeeping are letting down this fine old hotel!! That said, our overall experience was such that we would use the hotel again.

    4
    « Lovely location and grounds »

    This is a loveley hotel for that get away weekend retreat, the stafff are very helpful and pleasant. The rooms in the new part of the hotel are large and comfortable with very clean and spacious bathrooms. The trestaurant is comfortable and well laid out, the food is great good choice off the menu and well presented and very tasty. The grounds stretch to about 24 acres and filled with woods and open land great for that before or after dinner stroll, but be sure to get a map from reception otherwise you might get lost. we used the spa while we were there but found this very disapointing, the jacuzzi was cold and not very bubbly, there was not much room around the pool to walk around due to beds. All in all a great weekend away.

 

Getting to the hotel ...

All directions
·From: All directions. Follow the M3 to Southampton and exit at Junction 14. At the roundabout take the third exit sign posted Romsey A27. Follow for approximately one mile. The Best Western Chilworth Manor Hotel is the second exit after the Chilworth Arms pub. Nearest motorway - M3, two miles