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The Bridge House, BW Signature Collection Hotel, Ferndown

2 Ringwood Road, BH22 9AN, Ferndown, Great Britain - See on a map
The Bridge House, BW Signature Collection - Front Hotel Exterior The The Bridge House, BW Signature Collection is ideally located in the center of Ferndown. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Bridge House, BW Signature Collection has prepared at length to make sure your stay or visit is safe, distanced and most importantly that you feel comfortable in our beautiful hotel and restaurant. We offer a wonderful space, a tranquil riverside retreat and the perfect opportunity to relax and unwind. Situated on the banks of the river Stour, we offer you the chance to take in the picturesque scenery and a variety of wildlife that comes with it. you may even catch a glimpse of our local family of otters or resident kingfisher. Our Riverside restaurant, bar, outdoor terrace and our very own island offer the perfect setting for your stay with us. While only being within 5 miles of Bournemouth, Poole and Wimborne.

BW Signature Collection

The Bridge House, Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Travelers Choice 2022
 
based on 820 guest reviews
NOTE ISSUED
Excellent
425
Very Good
252
Average
84
Poor
34
Terrible
25
REFER TO NOTICE
Business Business
95
Couples Couples
269
Family Family
196
Friends getaway Friends getaway
74
Solo travel Solo travel
28
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Visiting Family"

5
676fionab, Glasgow, United Kingdom 16/05/2022

From booking hotel to leaving 4 days later the staff have been excellent from start of break to finish. Would recommend this hotel. We had 2 rooms on ground floor great access to bar and dining area. Had food which was excellent. Rooms very clean

"Functional and efficient hotel"

3
User 09/05/2022

Bridhe House has clearly spent money on refreshing the public spaces of the hotel. The staff are efficient at what they do but lack warmth and personality. There's littl evidence that they enjoy their work. Be prepared to have to ask for everything, rather than receive proactive suggestions or enquiries. The room was clean.

"Holiday"

5
User 08/05/2022

Lovely view looking across the River Stour this time. My wife & I stayed at The Bridge Hotel the previous year, but our room overlooked the main road. Noise from traffic Highly recommend the riverside view. Friendly staff. Nice hotel and food.

"Great stay near all amenities."

5
User 05/05/2022

Easy to get to but so quiet --great river views & the lots of wildlife -- good value --wonderful breakfast good clean rooms --everything you want but so seldom obtain. Nicely situated but rural. Really friendly willing to help staff.

"Fantastic stay"

5
Sophieberkley, Plymouth, United Kingdom 03/05/2022

We booked this as we had a wedding in Bournemouth, the hotel is brilliant. The staff are very friendly, there is a large free car park on site, the rooms are great and the breakfast was lovely. We would highly recommend and would stay here again :)

"Bournemouth hotel"

5
User 01/05/2022

Lovely hotel. Rooms overlooking river are splendid. Very friendly staff and very helpful. Excellent bar and restaurant menu. An enjoyable stay for a couple of days Reception desk staff very helpful and anxious to please.

"Wedding reception"

4
User 01/05/2022

Enjoyed the reception room very much lovely view of River from open air balcony and from room very clean with everything we might have expected thankyou. The staff were very polite and helpful . The buffet was adequate but very little for myself as a vegetarian also not labelled to allow me to identify vegetarian food could have been better there.

"Amazing room, fantastic food and great staff what more could you want !!!"

5
terry0liver, Bournemouth, United Kingdom 25/04/2022

I booked a room yo prepare for my Wedding after being badly let down by the Dudsbury Golf & Spa Hotel, I was so glad they let me down because the Bridge House Hotel was far Superior so they did me a favour. Everyone was helpful and friendly the Superior Riverside Room was huge a perfect setting to hold myself, bridesmaids, beautician and hairdresser plus others the view over the river was glorious, I could not have wished for more.

"Will be back."

5
rb082022, Milngavie, United Kingdom 25/04/2022

We were attending a wedding locally and chose the Bridge House because it was close to the Church etc but we are so glad we chose to stay here. We booked a superior double overlooking the river. It was lovely to sit with the Juliet balcony door and sit and watch the swans and ducks on the river. The room was very quiet and we enjoyed a very good sleep both nights. Have to say the mattress was amazing. The staff are friendly, polite and helpful. The food was of a very good standard and breakfast was perfect. We will definitely be staying here again.

"A hidden gem"

5
KimLuk2022, Aylesbury, United Kingdom 23/04/2022

A few weeks prior to my booking, I was staying with family, and had spotted a sign for the "Unlimited breakfast for £9.95" Well worth the money, it was delicious - I knew I'd be returning to the area but had booked to stay elsewhere, big mistake, checked out the same day, it was that bad. This is when I called The Bridge House, and booked in right away. I will be returning in the very near future, honestly, you don't want to miss out on this hidden treasure x

"Lovely stay."

4
Melsers23, Salisbury, United Kingdom 16/04/2022

Lovely hotel with stunning view over the gardens. Room was ample for us though a bit noisy next to the road. The walls were also quite thin as you can hear taps, shower and loo flushing. But didn't put us off our stay. Staff were friendly and the breakfast had a good selection. Stayed for a wedding which was at Parley Manor which was just down the road. Perfect.

"Wedding reception "

5
grahamhN7937HO, Ringwood, United Kingdom 10/04/2022

Lovely welcome. Very helpful and courteous staff. Great awareness, e.g. when they realised that more seating was required. Wonderful surroundings explored after a very nice breakfast. Would visit again even though I live not that far away.

"Traveller from Spain"

5
TDLeach, Oxfordshire, United Kingdom 07/04/2022

I'm so glad to have this opportunity to thank you the whole team for their great welcome, help and support. I stayed with you Monday 4/4 (as a lone female traveller) but arrived early Friday 1/4 for a breakfast prior to my friends picking me up. The breakfast staff were efficient, joyful, chatty and fun - the initial greeting was professional and friendly and although it was busy all the staff were lovely - this includes not only the waiting staff but the gentleman behind the desk ( I think he was Phil) that looked after my case and the chefs who produced a brilliant hot breakfast. ( the only thing missing was decaf tea - but on the Monday it was there) on the Monday night I returned and had a meal with a friend - it was excellent food and Finley and Tom behind the bar gave a friendly welcome, they were also helpful and efficient. On Tuesday morning I had a taxi booked that didn't arrive for 6am and Wendy was there to help and sort everything out - she went way beyond her job remit and solved my problem immediately- she was so very kind and went out of her way to help me and I will remember her always as the lady who's natural kindness just shone through and shows there are some amazing people out there and she definitely one of them. Thanks to you all - your manager will be so proud of you all and it's very well deserved thank you once again. Regards Tina Leach

"Last Minute , Great Hotel"

5
User 06/04/2022

This hotel was recommended at my place of work. So for a last minute decision I made the right choice. Overall a Great Hotel , Nice staff, Excellent food and good location for my work. Car park was amazing plenty of space which is always a challenge. Wifi was very reliable around the hotel and in the room.

"Good value and great location"

5
avonedward, London, United Kingdom 28/03/2022

The hotel room was clean and the closeness of a bar and restaurant gives you all the options. The staff are really friendly and were at hand to help. The breakfast was lovely and with a view of the river. I would thoroughly recommend this as it's clean and budget friendly.

"Lovely hotel and brilliant team"

1
BeverlieJ, Oxford, United Kingdom 27/03/2022

We held my late father's celebration here, and I can't rate the team highly enough. A lovely hotel with fabulous views across the nature reserve, comfortable amenities and bright and clean accommodation. My thanks to Megan, Beverley, Tom and Phil.

"Excellent!"

5
Valerie W, Wembley, UK 24/03/2022

A beautifully situated hotel on the River Stour but close to Bournemouth and easy access to other places of interest. We enjoyed a lovely evening meal at the first class restaurant. Very helpful staff and free parking and we would definitely go again.

"Great Hotel and good location"

5
User 22/03/2022

A lovely modern hotel on the river with walks and close to Bournemouth if you do not mind a walk. Lounge was peaceful and very well laid out with plenty of room. Room was god size with river view. Large bed with firm mattress for those that like this. Very clean.

"Room with a view."

5
User 10/03/2022

On first impression from the road you may feel a little short changed how ever don't let the wooden fascia kid you. Behind this is a lovely character filled building. There is good safe parking to the side. The room I had a lovely view of the river that runs behind and the birds and wildlife where a pleasure to watch. I will be looking to back there the next time I need to stop in the area. Hopefully I will continue to find the staff friendly and welcoming, the rooms as clean and tidy and the food as tasty.

"Bridge House Hotel"

5
bowfingersjs, Trowbridge, United Kingdom 06/03/2022

This is the 4th time we have stayed here & can't fault the service we have received. The staff are always welcoming & friendly. Will definitely be returning & would definitely recommend to anyone. We would like to thank all the staff at the Bridge House for such a wonderful stay.

"One night alone"

5
niallroberts2022, Southampton, United Kingdom 02/03/2022

This was a one night stay, following a birthday party. Unfortunately, this pleasant hotel could not cure my hangover! Nevertheless, I did sleep well, and took advantage of the comprehensive breakfast that was on offer. I have stayed at the Bridge House Hotel in the past, and will no doubt, do so again

"Wonderful Atmosphere. Great Staff. Excellent Hotel "

5
Steve P, Wimborne Minster, United Kingdom 28/02/2022

I have not stayed at the Hotel but being local I regularly eat in the restaurant. I am disabled and in a wheelchair. Great access with a ramp. Staff are wonderful and look after us very well. I will be using the hotel for friends to stay. Really love the hotel atmosphere. Thank you to the wonderful staff who even when busy have time for you.

"We will be going back"

5
aldrich774, Spalding, United Kingdom 26/02/2022

I was delighted, if you want somewhere clean comfortable and tidy with the friendliest staff ever, this is the place. The bathroom even had complimentary shower gel shampoo and soap in the bathroom which I've never had before. And as well as coffee tea and hot chocolate there were bottles of water too. Fabulous.

"Beautiful area good for walking"

4
spshepstar, Herne Bay, United Kingdom 26/02/2022

Loved the Hotel. Our Room overlooked the River. Fascinating. Very peaceful and quiet. Clean and adequate. Lived the Dorset Tea Staff were very friendly, busy but had time for you, even though they were short staffed. Disappointed with the Restaurant, felt for evening meal we had Sunday leftovers. wine was good

"Airport Hotel Booking"

5
User 23/02/2022

We booked this hotel as it was close to Bournemouth Airport, seemed nice and clean and was very good value. This all turned out to be exactly that. We were initially given a road side room, but we asked for a Riverside room and were moved at no extra cost and without any fuss. The room (both rooms that we saw) was very clean, spacious and had nice Tea/Coffee facilities. The bathroom had a nice deep bath and a shower head with decent water pressure. The bed was comfortable with nice quality pillows and the TV was fine with all the usual freeview channels. Check in was easy, parking was easy, check out was easy. We didn't use the bar or restaurant, but looked nice and clean with a decent English pub menu. In summary, an excellent choice for a Bournemouth Airport Hotel and fantastic value.

"Friendly, clean, tidy hotel"

4
Janet W, Barnstaple, United Kingdom 18/02/2022

This hotel was simply charming with new decor, friendly and professional staff comfy beds and excellent cleanliness...Parking is free and plentiful. Nice comfortable bar and a restaurant with a pleasant and calm ambience. Lunch carvery is nice and evening menu plentiful. Buffet breakfast is plentiful also.

"Service - Above and Beyond"

5
User 08/02/2022

This is my 2nd stay at the Bridge House, the first of which was lovely too. We were advised that on this stay we would not be able to eat in the restaurant in the evening, due to a staff Christmas party that was talking place. We thought, 'fair enough' and planned to find somewhere local to eat later in the evening. Upon leaving to find somewhere we asked reception where we could go and the heat chef overheard the fact that we were leaving and instead we join their private Buffet. The restaurant manager then looked after us all evening, checking in on regularly despite it being their work party. We were given a free meal each and also a free drink each. This was a rare occasion, and please don't expect that if you stay here you will be provided with a free meal and drinks, but I do think it illuminate the kindness and care of this venue. On another note the rooms have always been clean, well designed and the food in the restaurant is beautiful. (we recommend the fish and chips). We will stay here again.

"Wonderful stay - Will be back!"

5
FaedelaFolie, Norwich, United Kingdom 02/02/2022

Three nights in Superior Riverside Room. Great value. Huge room and outstanding view. Very peaceful. Staff all very friendly and professional. Excellent room for birdwatching too! Daily visit from a Little Egret was unexpected surprise! Will definitely be back soon.

"Wonderful Function and Overnight Stay"

5
lynette r, Bournemouth, United Kingdom 31/01/2022

Myself and a friend booked a private function at The Bridge House. The service was excellent from start to finish. A special mention to Meghan who managed the event and was very friendly and efficient. The food that was provided for our guests was excellent. Some of our party stayed overnight and all commented on how clean and comfortable the rooms were. The riverside setting is lovely and there is a large free car park for guests. The breakfast was very good with a great selection to choose from. I have also recently been to the hotel for lunch on several occasions and again could not fault the food or service. Thank you to all the staff and management who made our party and our stay such a success.

"Bridgehouse"

5
User 30/01/2022

Warm relaxed environment. Clean well supplied rooms. I live nearby and is a great place to escape from children and stress. All staff ate incredibly polite and professional. Best place I've stayed in quite a few years and I've travelled all across Europe.

"Excellent comfortable value stay"

5
Ian B, Richmond-upon-Thames, United Kingdom 06/01/2022

Good hotel with private parking. Comfortable and clean hotel providing a good nights rest. Restaurant was very pleasant for breakfast and evening meal with decent quality food. Staff were helpful and very pleasant. I will stay again when in the area.

"Fab little getaway"

4
User 01/01/2022

The room was very clean and comfy We loved having a bath and shower which doesn't always happen when we go away Bed was comfy and we could come and go as we pleased Free Wi-Fi and free car parking which is not always the case with some hotels Will stay again

"New Years Eve Stay"

5
User 01/01/2022

Room spotlessly clean - as usual Staff very attentive - as usual Food - exceptionally good - as usual Whole experience thoroughly enjoyable - as usual This hotel is one of our favourites - no complaints at all

"Boxing Day lunch very disappointing"

1
Mrsec222, Newtownards, United Kingdom 30/12/2021

Booked for a Boxing Day lunch as have eaten here before. Unfortunately the meal was very disappointing this time. Melon starter was hard then had to wait 10mins to be called up to the carvery. The plates and food were cold, very unappetising. I did mention it to the waitress and was told the kitchen would be told, no offer of heating my food up. Menu said pigs (plural) in blankets, we were given one each. Cheesecake dessert was the best thing. This has put us off going again.

Bridge House Hotel, Guest Services / Front Office at Bridge House Hotel, responded to this review
Good morning, thank you for your feedback. We are very sorry that you did not enjoy your Boxing Day lunch with us, and that your melon starter was hard. Due to how busy we were on Boxing Day, we were pacing out each table so that there was not a large queue at the carvery station; this was to minimise Covid risk where we could, and to give the chefs time to restock the carvery. As a result, most tables were waiting between 15 and 25 minutes before going for their carvery, however this does give guests a rest between courses as well as a chance to relax and socialise at their table during the celebratory Boxing Day lunch.. The food on our carvery is kept under heat lamps and the plates are also kept warm, however we will pass your comments on to our chef so that this can be looked into. Our pigs in blankets were large sausages rather than the usual cocktail sausages, so one per person was given as standard however more could be given on request. We are pleased that you enjoyed your dessert however once again we are sorry that overall you would not return. As a small family-run business we do take on board any feedback and hope we can look forward to welcoming you back again for another chance.

"Consistently good"

5
Jeremy B, Cardiff 28/12/2021

Have stayed here a few times before and as ever the staff all professional and friendly and the room and hotel all spotlessly clean. Stayed over Christmas and had a Christmas Day lunch with an extra guest and all was well up to standard - and very enjoyable. Had a room overlooking the river and realised that we spent a lot of time just watching the birds and the river.

"Very pleasant two days at Christmas"

5
tomdintown, London, United Kingdom 27/12/2021

We needed somehwere to spend two nights over Christmas to join up with our daughter's family. The Bridge House was convenient, and our stay there was very pleasant - clean and spacious room and very friendly and helpful staff. Thank you!

"Excellent budget hotel"

5
Stugil, Heath Hayes, United Kingdom 24/12/2021

Friendly staff, clean and comfortable room. Great breakfast. Rooms at the rear are quiet and overlook the river. It's got everything for an overnight stay. This will be our first choice when staying in this area.

"Lovely Hotel"

5
Ken S, Rugby, United Kingdom 13/12/2021

My wife and I stayed four nights at The Bridge House Hotel and we enjoyed our stay. We had a room at the end of a corridor on the first floor, which was clean, light and airy. There was some noise from the extractor fan in the kitchen below, but fortunately this was switched off at 10.00pm when the kitchen closed and we were able to get a good night's sleep. We were however woken up at 7.00am on two morning by the noise of aircraft taking off from Hurn airport as the hotel is right in the flightpath. The staff were friendly, polite and obliging. Nothing was too much trouble. In particular, we would like to thank Clarissa on reception who looked after us very well and made our stay very enjoyable. We dined in the hotel's restaurant one evening. The food was what I would describe as typical ‘pub grub' and perfectly acceptable, although the portions were rather large and we struggled to finish them. Should we eat there again, we will not bother with a starter! Breakfast was buffet style and there was plenty of choice. Unlike some hot buffets, the English breakfast choices appeared to be freshly cooked and we enjoyed al 4 breakfasts. We would stay at the Bridge House again.

"Fantastic hotel, great decor and very clean"

5
User 07/12/2021

Highly recommended to all of all ages. Hotel was great, food was amazing and the staff could not be more helpful. Ideal location. Family friendly. Second time we have stayed at this hotel and both times our stay has been outstanding.

"Handy stopover place"

4
OutOfTheBlue-301, United Kingdom 05/12/2021

Handy place for a quick stopover. Good value. Spacious and quiet room. Decent shower. Average breakfast (hot items on the buffet were just warm). Large and comfortable bar/restaurant area, with huge riverside terrace - must be lovely for drinks outside in the Summer. Excellent sirloin steak - cooked just right.

"Bridgehouse Hotel ferndown"

5
User 03/12/2021

Always have a lovely comfortable stay, service good food great very friendly staff room very clean and welcoming,we have recommended this hotel to many of our friends.and are looking forward to staying again.

"A small friendly hotel"

5
User 02/12/2021

It was a seamless check-in with a friendly & helpful receptionist. All areas were clean & tidy and well maintained. Bedroom was cosy & compact with everything I needed. Restaurant pleasant and food was good.

"Christmas Run"

5
User 28/11/2021

As always, room very comfortable and serviced all our needs. The public areas have recently been refurbished and looking very smart. Staff are always happy to help , knowledgeable and nothing is too much trouble. Fantastically situated for us as family like just round the corner.

"Excellent hotel"

5
Jerome123123, Budapest, Hungary 22/11/2021

I have been travelling a lot, sleeping many times in different hotel, I can say this hotel is the best of the best.Very good customer service, excellent room, bed is very comfortable. I do not have any issue at all. Not the first time I have been there. Highly recommended! Thank you.

"Great staff make for a great stay"

5
User 22/11/2021

Out of the four hotels we have stayed in this year THIS hotel was by far the best. Every member of staff seem to be interested in you enjoying and getting the best from your stay. Our room had a lovely view over the river, it was clean and comfortable and well serviced. All our meal were excellent. We noticed a number of local people used the restaurant, which must be a sign that it is constantly good value for money. If you enjoy walking there are a number of local nature reserves around the hotel. We will be retuning as we found it so relaxing

"Perfect"

5
jemgreen6, Worcestershire, United Kingdom 20/11/2021

The best room I have stayed in at a Best Western, I travel the UK and stay in hotels frequently. Very spacious and clean even had a small bottle of red wine in a welcome pack nice touch. I would definitely stay again when I'm in the area.

"Perfect place to stay"

5
Wiglets, Bristol, United Kingdom 22/10/2021

The location is brilliant, overlooking the river Stour. Sit on the terrace and look at the Swans, Herons and in the summer the Dragonflies along with the wildlife. The hotel is very comfortable with friendly staff always on hand. The food is lovely, freshly cooked and very appetising. Our room was excellent, large and looking over the river. My only criticism is the cost of breakfast, although nice, a bit too expensive. Overall all a lovely stay.

"Great weekend stay"

4
prill62, Canterbury, United Kingdom 18/10/2021

Stayed over the weekend whilst attending a wedding at the hotel. Rooms are modern clean and have all the bits and pieces you'll need. Iron hairdryer etc. nice tea and coffee selection etc My room was overlooking the road which is busy and therefore a little noisy but this didn't prevent a good nights sleep. Other family were overlooking the river - nicer view and much quieter. Breakfast was excellent, plentiful and well presented

"Unfortunate timing"

3
J4KSS, Corby, United Kingdom 18/10/2021

We had stayed at the Bridge House Hotel a couple of times before and it was OK but this visit was definitely not so good. There was a function on and the noise (and the smell of cigarettes) was unbearable in our room so we had to ask to be moved. Luckily someone had cancelled so it was possible and they were very nice about it but I would hesitate before booking again. Bathroom was barely big enough to open the door and the bed was uncomfortable.

Bridge House Hotel, Guest Services / Front Office at Bridge House Hotel, responded to this review
Good evening, thank you for your feedback. We are very sorry to hear that you experienced noise disturbance from a function during your stay. We always try to allocate function guests into the rooms above the function room - but unfortunately this is not always possible - and to minimise noise, all functions must have the music off by 11:30pm. We are also very sorry that you found your bed to be uncomfortable, Please contact us directly with regards to this so that we can make sure the mattress of the room you were in is looked at and is replaced if needed. Hopefully we can look forward to welcoming you back again soon.

"Really nice quality hotel"

5
HungrySooze, Bournemouth, United Kingdom 17/10/2021

We were here for a wedding and at the last minute decided we wanted to stay overnight. The receptionist was super helpful and sorted out rooms in a few minutes. The quality of the rooms and the hotel in general is excellent. It's in a lovely riverside location and would definitely recommend it

"My Weekend stay."

5
GSP1979, Shrewsbury, United Kingdom 15/10/2021

Pleasant Room, nice and clean. Great Breakfast bar, fantastic start to the day. Price was a bit of a shock!! But needs must!! Breakfast made up for it. Wasn't used to the noise from the road!! Hopefully stay again the next time I'm down that way.

"Room for improvement"

2
SouthWestGirl28, Bournemouth, United Kingdom 15/10/2021

Recently visited mid week with the family for a meal, first time visiting. After ordering drinks they were served by the waitress who was holding the glasses over the top, covid no covid, I do not want people's hands over my glass where I'm to drink from. This is basic waitress and hygiene training and made me feel very anxious. This review has no reflection on the food as it was nice, ice cream tasted a bit funny and felt it was overpriced for what it was.

"Pity they don't read their emails"

4
YorkshireLass67, Malton, United Kingdom 13/10/2021

I actually emailed the hotel twice over a period of 2 weeks giving them the opportunity to respond to my comments, you can read the email below and the reasons why I didn't want to come on here first without giving them the chance. -------------------------------------------------------------------------------------------------------------------------------- Firstly we should like to say we thoroughly enjoyed our 3 night stay with you last week, your hotel is lovely and the setting is amazing. We have friends that live nearby by in St Ives and we will certainly stay with you the next time we visit them. I know your industry has had a really tough time the last 18 months and I will put a review on TripAdvisor, but we just have a few constructive criticisms that I thought would be better to air them direct than put them on a public forum as I don't want to put anybody off staying with you. We stayed in a superior riverside double room, which was lovely, however we think that one little alteration to the that room and the other rooms on the riverside would make a huge difference. You have a notice stuck to the window warning us about the possibility of bugs getting into the room, the easy solution to this would be to fit full length net curtains as many hotels already do. As it is at the moment you cannot open the doors of a evening and during the night. When we stayed it was very hot and because there is no air con, sleeping was very uncomfortable, we used the fan but it didn't really make a difference, having nets there would enable us to open the doors and keep the room cooler, also it would give privacy from the balcony below and more importantly the fishermen on the other side of the river, we were sat on the sofa and the fishermen could see straight into our room as soon as we put the lights on, which meant we had to shut the curtains and considering the weather was so nice was a real shame. We also think a small clock which is illuminated should be introduced, this is the first place we have ever stayed where there wasn't one. When you wake up during the night you want to know what time it is and it's easier to glance at a clock rather than fumbling about with our mobiles, also a phone so as to contact reception. The smoking area downstairs should be moved, because the non-smokers have to walk through the smoke to get to a clean air space and also the smoke comes through the doors into the bar area. We were sitting at the far end of the balcony but the smoke was still drifting down which is not pleasant. All of the above are not complaints, they are just suggestions that we think would make your customers' stay more comfortable. However, we do have 1 complaint about a member of staff and unfortunately we do not have her name. On our 1st evening there, we booked a table for 6, this included our friends mentioned earlier, who live locally. My husband always likes a glass of wine with a meal when he goes out, he asked the waitress what was available and she said we do not sell wine by the glass, we were all taken aback, my husband said well what's the alternative and she said you have to buy a bottle. He didn't want a bottle as he was the only one drinking, I don't drink, 1 of our guests was driving, his wife was burying her father the next day (this is why were there to attend the funeral) and the other 2 were children, so my husband just said he'll have another pint of beer. We couldn't believe it. The next night we had a meal, just the 2 of us and we were presented with a wine list with different glass sizes!!! To say we were shocked was an understatement. On Thursday we had been out all day, the weather had been glorious and when we got back to the hotel we went straight to the bar to get some drinks, the same waitress from Tuesday night was serving behind the bar. We have come down from Yorkshire and up here we greet people in a certain manner because we are very friendly, we find things can be slightly different further down the country. My husband looked at the waitress, smiled and said “ Now then, alright??” Which means hello, how are you?? She just glared at him and never responded, as though we were either speaking a foreign language or had been rude to her. He then asked for a pint and she turned round and said “I'm cleaning the pipes out”, so my husband had to chose a different beer, I asked for a coke and was presented with a bottle, I am not a child or a youngster I am in my 50s and do not drink out of bottles, I actually had to ask her for a glass, which was slammed onto the bar. The day before I had the same drink and a more professional and willing barmaid handed me a glass with ice and lemon, how I would have expected it. At this point, while my husband was waiting for the beer, I walked away as I would have said something and didn't want to cause a scene. She was just plain rude. We are the customer and we should be the people that are greeted politely and asked how we are and have we had a good day etc… That's what you expect from any establishment, especially when we are paying £200 a night and spent just over £150 with our friends on Tuesday. The only way I can describe her is she was possibly in her 30s, wore glasses, had dark hair tied back in a ponytail and also wore a reddish coloured jacket or blazer, different form the other staff which gave us the impression she was maybe the restaurant or bar manager??? Which actually makes it worse if she is in that position. We didn't have any problems with any of the other staff, they were all very polite, friendly and professional, especially the waitresses on Wednesday evening. We chose not to eat in the restaurant on Thursday. I hope you take our comments on board and maybe consider some of the suggestions we made. I also hope you mention our complaint to the staff member, because to be honest she spoilt what was a nice break, we haven't had a holiday in 6 years because of our work commitments and this was the 1st time we have been away in all that time. We worked right through lockdown and would have thought that people in her position should be grateful to still have a job. We have our own business, nothing like your industry, but we do know how to behave and treat our customers.

"Comfortable stay"

4
Compass25775562790, Walton-On-Thames, United Kingdom 09/10/2021

Comfortable overnight stay with a good breakfast. Reception staff were very polite and dealt with checking in very efficiently. There is plenty of space for car parking. The hotel is in a quite a picturesque setting alongside the River Stour.

"Overnight stay"

5
User 09/10/2021

We have used The Bridge House on several occasions when we have caught early flights from Bournemouth. They have always been most helpful with our requirements, extra tea/coffee/sugar etc as well as booking taxis.

"Business Overnight"

5
User 08/10/2021

Clean well, well spec'd rooms, comfortable bed and soft bedding, pleasant river view. Exceptional food, the chef knows their stuff. Tempura veg!! Polite attentive staff, swift service. Meeting over breakfast in a relaxed atmosphere

"Party Function"

5
Cazy0411, Dorset, United Kingdom 03/10/2021

We held our daughter evening wedding reception here, and was very happy with the service. I must say the evening buffet was excellent, good valve & quantity @15.00per head. well done to the staff behind the scenes, especially the kitchen, waiter & bar staff. We also booked rooms for guests, which I believe everyone was happy with, 1 quest room had sprung a leak due to the heavy downpour experienced earlier that day, but this was immediately solved and the room was changed. this is a reasonable priced venue, including bar prices & food. Also Full English Breakfast (self service all you can eat) @ 9:50per person

"Perfect staycation"

5
heidi319, Salisbury, United Kingdom 28/09/2021

The Bridge House was amazing from the minute you were booking in at reception to the minute you were checking out. Everyone was so polite friendly and professional. The room was spotlessly clean and very comfy bed. James (manager) was wonderful but I must give praise to Vanessa who was exceptionally amazing, very friendly, helpful and just friendly. A wonderful lady to your team and sure will be missed by all. Breakfast was fab too with perfect poached eggs !! Only one criticism was that the toilet roll holder was tucked away behind the toilet and low to the floor and you had to be a contortionist to reach said tissue!!! Perhaps that could be looked to be moved to a more practical position !! All the very best to you all and will certainly look forward to staying again should we be in this area again. Regard Mrs A Devine and family

"Never again!"

1
461shereenh, Burgess Hill, United Kingdom 24/09/2021

What an unfriendly stuck up bunch! We had booked here for dinner as it was an old favourite of my parents but oh boy were we disappointed! Rude service, terrible ‘cocktails' and an air of faux snobbery. We left without eating. Sadly an old favourite ruined by poor management.

Bridge House Hotel, Guest Services / Front Office at Bridge House Hotel, responded to this review
Good afternoon, thank you for your feedback. We are very sorry that you did not enjoy your recent visit to us; we have passed on your comments to our Owner, Hotel Director and Food and Beverage Manager. Hopefully we can look forward to seeing you again in the future.

"Beautiful hotel"

5
anniep778, Stockton-on-Tees, United Kingdom 24/09/2021

Have stayed here before and will stay again. Lovely room with river view. Very good food. Friendly staff. Beautiful walks through nature reserve, right on the doorstep. Being able to sit on the terrace in the sun was a real bonus. Despite there being a wedding party on we never heard a thing in our room! Great weekend!

"Superb experience"

5
Odyssey15575756018, West Parley, United Kingdom 22/09/2021

This quaint hotel has the most amazing river and woodland views and extremely comfortable rooms . The service is extremely friendly and efficient. The food and menu also excellent. This the second time I've stayed here and would happily come here time and time again . Great value too

"Wonderful stay"

5
Sonharri123, Lancashire, United Kingdom 20/09/2021

Really enjoyed our stay at the Bridge House . Location is perfect and views over the river were so nice . Loved sitting out on the terrace for drinks and breakfast Staff are super friendly and helpful. Great breakfast choice and would definitely visit again

"Lovely find"

5
User 19/09/2021

We stayed here for two nights and found our room to be clean and comfortable with a lovely river view. On arrival we sat and had a coffee on the decking at the rear, overlooking the river. Although the traffic on the main road to the front of the hotel was bumper to bumper, sitting on the terrace under the afternoon sunshine, was tranquil and relaxing. The staff were all friendly and very helpful. We didn't get to use the hotel restaurant as we were visiting friends and also a wedding to attend but passing by it looked busy with a nice atmosphere. Will definitely book again next time in the area.

"meal visit 8th Sept 2021"

2
User 14/09/2021

Food was adequate but service very slow.Main course took 3/4 hour before it came.We were a party of 3 .2 of us had finished before the meal for the 3rd person arrived.The same applied to the desserts.The new decor makes the place extremely dark.Have dined here many times but wont come again!

"Bob"

4
User 14/09/2021

Clean and very comfortable , a very reasonable price. Staff were both friendly & helpful. A very good breakfast and evening meal. Only fault, it was very awkward to get into the Bath to use the overhead shower . After saying this we would definitely stay again. The view from our room across the river was a bonus.

"Birthday celebration and stay"

4
SandraW3003, Sherborne, United Kingdom 13/09/2021

Booked Bridge House for a 70th Birthday for 24 people and overnight accommodation. It was brilliant , food good, service excellent price surprisingly low. I would totally recommend this hotel. Staff friendly, reception very helpful. We had a room overlooking the river extremely spacious outlook superb very quiet. We were catered for extremely well by Gareth and his staff. Breakfast good value compared with other establishments in Bournemouth and unlimited food ! The only “ fault” I could comment on the weekend of 11-13 Sept 21 was very warm and humid, there is no air conditioning and the hotel is hot. Cooling fans were provided but as the hotel points out if you open the windows riverside bugs enter the room . Maybe Mosquito nets riverside would help ? Everything I have suggested involves expenditure and I'm fully aware that businesses are frantically trying to recover from Covid lockdowns, maybe something to consider for future . Overall very happy and enjoyable stay. Clean and comfortable hotel. Sandra Watkins.

"Lovely hotel"

5
Paul S, Reading, United Kingdom 12/09/2021

Very nice stay. Rooms are very good value and breakfast is very good. lovely riverside setting with lots of parking. Rooms at the front of the hotel get a little bit of road noise but it is minimal. We will return.

"Lovely hotel"

4
Magpie1818, Darlington, United Kingdom 04/09/2021

Lovely hotel situated just outside Bournemouth. We booked 1 night on our south coast road trip, a double and a twin room. Rooms are lovely, well presented and very clean. Our double was compact and found it difficult to open our case and move around round, but that said I was impressed with the rest of it. En suite was spotlessly clean and modern. The twin room was much more spacious. Staff were very friendly and helpful. I would definitely stay here again if in the area. Plenty of car parking on site and although on a main road it was fine.

"Fabulous family break"

5
Decodiamonds, Walsall, United Kingdom 30/08/2021

Stayed here as a family of 12 ...age range 9 month to 86 years !!....Rooms were lovely ...very spacious ..food delicious...but main asset are the staff ....all so friendly and helpful ...special thanks to Lala in the restaurant. Will definitely vist again.

"Wedding night"

2
User 30/08/2021

Myself and family all stayed at the hotel the night of our wedding (19/08/2021). Sadly, due to their confusion we turned up to the hotel and there was no room allocated to us (bride and groom), despite having given them a list of names to put against rooms and pre paid for every room in advance. We were left standing at reception with our 4 month old baby just after midnight while a hotel staff member had to search up every room on his computer to find one free. He tried offering us a cheaper room at first and then had to go up to a riverside room that I had paid for to check that nobody was actually in there first. So if you book with any large parties, please double check everything with them! I don't want anyone else turning up and having had their name taken off of a room. Safe to say we were exhausted and not entirely happy to be doing this on our wedding night with our 4 month old baby.

"2 night break for husbands 70th"

5
twonighttourists, Bexhill-on-Sea, United Kingdom 30/08/2021

Very impressed with this hotel, the food, service and surroundings are excellent xx Ok it is on a busy A road so there is some traffic noise, but this did not in any way impact on the enjoyment of our stay The staff were very attentive, courteous and can't do enough for you so would we recommend this hotel DEFINITELY

"The Bridge Hotel"

5
User 28/08/2021

Lovely hotel in a great location. The comfy rooms are a bit on the small side but for the price paid, they are definitely value for money. The staff were extremely helpful and friends and we will definitely be back for another stay

"Great value for money"

5
kataragones, Bournemouth, United Kingdom 25/08/2021

The staff are all so friendly and helpful. Special mention to Phil for a wonderful river view room. The views are picturesque, but the location makes it an ideal hotel to visit the surrounding areas easily. Basic rooms, all you need, and exceptionally clean. We will be back. Thank you to all the team.

"Overnight stay for a Wedding"

5
User 20/08/2021

Very clean, everywhere, Well appointed and nicely decorated. Staff excellent and very helpful. Be awre the Hotel is someplaces close to the main road, you will have to sleep with the windows closed to keep the traffic noise out. The choice and scope of breakfast avaolable was excellent. A large number of the wedding guests gathered in the bar area after breakfast, coffe was provided for them after they had breakfsted.

"A fantastic week in a beautiful setting."

5
stevenpU8425PK, London, United Kingdom 17/08/2021

A large group of us stayed here for a week, what a lovley hotel. We used it as a base to tour the area and it was definitely a great find. The rooms were well equipped and spotlessly clean, the staff were incredibly friendly and could not have been more helpful and accommodating. Always time for a chat and a laugh. Breakfast had so much choice and was excellent, as was the 5 evening meals we had at the hotel. Superb food, but if you fancy a change we can recommend the short walk to the King's Arms pub down the road. If I had one gripe it would be the one member of staff there called Gareth. I believe he was a manager at the hotel but found the way he spoke to his staff very off-putting, quite rude to them in fact. Certainly not the impression you want to show customers. One day we arrived back at the hotel shortly after lunch, and hoped they would be able to serve a bar snack or sandwich, but Gareth refused. I think he may have realised he upset our group as he brought us a round later that evening. That being said, all in all a fantastic week, with beautiful views from the rear of the hotel. Just be aware of how busy the road at the front of the hotel can get, particularly if you are trying to turn right out of the hotel.

Bridge House Hotel, Guest Services / Front Office at Bridge House Hotel, responded to this review
Good afternoon Steven, thank you for your review, so lovely to hear your group enjoyed your stay with us. We have taken on board your comments regarding Gareth, please accept our apologies, and we have met with him regarding this matter and he has also passed his apologies to yourselves. We hope to see yourself, and your group, in future and wish you all the best.

"Beautiful place"

5
fester8502, London, United Kingdom 16/08/2021

The room was good, a pity about the lack of storage,no cupboards or anything, but that did not spoil our stay. The staff are excellent friendly and professional,always cheerful. The location is brilliant for exploring the local attractions . A slight downside is that the hotel is on the flight path from the local airport. But it is not that regular so not that much of a disturbance. A really great week .

"Food Only"

2
dmckie36, Poole, United Kingdom 15/08/2021

Visited the Bridge house many times as a favourite before the refurbishment. Visited with friends for food tonight to find the service very poor, staff gave no manners or even a smile and given veg with roast when asked for no veg, being given drink stained paper menus which surely should not be re used given the current situation. Will not be visiting again or recommending.

Bridge House Hotel, Guest Services / Front Office at Bridge House Hotel, responded to this review
Dear dmckie36 I am so sorry to hear you had such a bad experience in our restaurant on Sunday. This is certainly not what we want our guests to be feeling or experiencing, I will take up all your feedback and make sure I bring it to the attention of the restaurant team. If you could please message me directly on restaurant@thebridgehousehotel.co.uk, I would like to ask for a few more details. Thank you again for your review and we do hope you visit us again in the near future.

"Wedding visit"

5
511mariank, London, United Kingdom 13/08/2021

We stayed at The Bridge House along with many family members and friends for my daughter's wedding. The bride and bridesmaids got ready and left from the hotel. The staff could not have been more accommodating or helpful. Very comfortable beds, standard of cleanliness and covid precautions were exemplary. Food in the restaurant for both breakfast and dinner was very good. All the staff were friendly and nothing was too much trouble. Would definitely recommend this hotel.

"Riverside room"

4
jonshort2017, Essex, United Kingdom 12/08/2021

Had a very enjoyable stay here. Booked a riverside room and was not disappointed! Great views and spacious room. We had a evening meal in the hotel restaurant which was decent, we also had breakfast that was very nice aswell! In general the staff are good and attentive, was a couple of times got the impression they didn't want to help. Overall a great stay

"Great Hotel, Good Location"

5
User 12/08/2021

Great hotel. Lovely clean spacious family room and very quiet in the evening. Very nice food in the restaurant hotel pricing but in line with surrounding restaurant pubs etc. Outdoor patio seating to eatt and drink on sunny evening or have a seat in lounge area for evening drinks Good location to access routes to visit all the resorts attractions . Helpful and hardworking staff abd adhering to covid measures.

"Good value for moneyand good hotel"

4
tia91, London, United Kingdom 09/08/2021

Great location with good value for money especially for summer holiday and the hotel is not far from Poole and Bournemouth. Lots of parking and it was free of charge. Good clean rooms with good breakfast. The downsides were that our rooms were facing a busy road so it could get noisy and we had a problem with the shower in one of the rooms, but it was fixed quite quickly.

"Mrs"

5
JayneM1018, Bournemouth, United Kingdom 05/08/2021

Highly recommended. Great service , spotless. Hotel. Lovely big room . Fantastic friendly staff. Thank you Phil snd team for a lovely stay. Lovely cocktails and meals. Great views outside. And loads parking.

"Ideal stopover at Bridge House hotel"

4
User 03/08/2021

Visited before and went back this time as it is an ideal stopover place on the cricket trips with my son. Beds are comfy, rooms spacious and the food is very good and substantial. Nice on the bend of the river. Staff very polite. Will use again next time we are down here!

"Great Hotel"

5
Paula310864, Port d'Alcudia, Spain 02/08/2021

Lovely clean comfy room, friendly staff. came here for my nephew and new wifes wedding reception. Fun filled evening, good nights rest and great freshly cooked breakfast. would definitely stay here aagain

"Excellent hotel"

5
User 01/08/2021

Second time staying, rooms and the hotel were very clean. Made us feel very welcome and all social distancing guidelines were in place. Would highly recommend. Lunch and breakfast were both excellent. My go to hotel in Bournmouth.

"Great hotel"

5
User 31/07/2021

In a nice location with a large decking area overlooking the river Stour, very relaxing. Tasty breakfast and helpful staff. The hotel is nice throughout with good rooms and comfortable beds. Will return.

"One night stop"

4
User 28/07/2021

We booked this hotel for 1 night before a wedding in Poole the next day. The room was clean and a good size and the bed comfortable. The shower was powerful. Our room was at the front so was a bit noisy with traffic but the terrace and view at the back were lovely.

"Great place!"

5
User 27/07/2021

We had such a lovely stay here. The staff were all so friendly and helpful. Our room was clean and the breakfast was great, with a good selection to choose from. Very relaxed feel in the hotel bar and very pretty view on the terrace. Would love to go back.

"Restaurant only"

3
User 27/07/2021

Have used the Bridge house for many years in fact 17 years ago had our wedding reception there,and regularly visited the carvery.Booked to visit last night with family to be told on arrival that the carvery was no longer available in evenings,was surprised not told when I booked on phone.We decided to stay and eat of the full menu and the down hill for visit,Took 45 mins to get meals from arrival and one of the gammon meals we had to return as it tasted bad,we did not re order as already been in there for 90 minutes,the place is no where as good as it was and will be a long time before we return.Also be aware they now automatically add 10% service charge unless you tell them not to,which we did after the slow service and very disappointing meal.

"Disappointed"

3
timgreenstreet, Birchington, United Kingdom 22/07/2021

The room was a nice and very clean only downside was with 33 degree heat the whole hotel had no air con so the rooms were roasting. No sleep while we were there. Food was also under cooked and bland..

Bridge House Hotel, Guest Services / Front Office at Bridge House Hotel, responded to this review
Good morning Tim, thank you for your feedback. We are happy to hear that you found your room to be so pleasant. We are however sorry that you found your room to be so warm. Unfortunately due to the Covid closures and restrictions on leisure stays, we have been unable to go ahead with our planned installation of air conditioning; it is also not listed as one of our facilities on any of the booking sites. We do however have fans available from reception upon request. We are hoping to move forward with the air conditioning installation as soon as we are able. We are also sorry that you did not enjoy your meal with us, we will make sure your comments are passed on to our Head Chef and Food and Beverage Manager. Hopefully we can look forward to seeing you again soon.

"Elegant chic refurbishment with excellent food"

5
Nicolelucie, Ferndown, United Kingdom 22/07/2021

We had not been to Bridge House for nearly 2 years due do Pandemic and were amazed at the transformation. Elegant decor, beautiful views over countryside, friendly and efficient service, good food. Dorset Gammon a delight and the carvery excellent also. We are already booked in for a return visit. This time shall take our son and to weeks later 2 friends as we are confident they will enjoy it too. I recommend highly.

"Restaurant disappointing since change of ownership"

3
Bneebear53, Bournemouth, United Kingdom 17/07/2021

We recently visited the Bridge House for a meal with friends, which we were looking forward to. However, we were very disappointed to find that they no longer do a carvery (despite the writing on the outside implying that they do). Although the meal was tasty, we felt that it was overpriced and there was a distinct lack of vegetables – only a spoonful of peas or a sprig of broccoli. The staff were helpful and friendly. We felt that now the Bridge House has changed its fare as well as its owner, it is no longer a family restaurant but more for the hotels' customers who obviously have bigger budgets. We will not be returning.

Bridge House Hotel, Guest Services / Front Office at Bridge House Hotel, responded to this review
Good afternoon, thank you for your feedback. We are pleased that you found the meals to be tasty, however we are sorry to hear that you did not enjoy the change from a carvery. Our owner is still the same, and we do still serve a carvery during lunchtimes, however on Sundays we offer a plated roast from the kitchen so that our guests can enjoy a more relaxed Sunday lunch experience. We will however pass your feedback regarding the vegetable servings on to our Food and Beverage Manager and Head Chef so that this can be improved.

"Very friendly staff"

5
StryW, Melksham, United Kingdom 15/07/2021

We had an overnight stay last week with a good deal booked direct with Best Western that included breakfast. We booked dinner for 7.45 in the restaurant so decided to go down to the bar about 7 for pre dinner drinks. We were told to take a table upon arriving which we did directly in front of the bar. After around 10 minutes of waiting nobody had come up to take our drinks order despite the waitress passing by several times. I noticed that on a couple of occasions customers had gone directly to the bar to be served which we didn't think was allowed at present. I thus decided to approach the barman and he took our drink order, but then stated just wait while he finished the order he was making up. This was fine so I returned to my seat in front of the bar with the assumption that he would get the drinks sent over as I was aware that I couldn't stand around at the bar. Another 10 minutes went by with no drinks so finally my wife was able to attract the attention of the waitress who was very apologetic that we had to wait 20 minutes. She took our order and our drinks were delivered. The blond haired supervisor/manager must have been informed and she came over to sincerely apologised and was able to smooth over the situation professionally. Given her action we were prepared to forget the mishap given the issues that the hospitality industry have had to endure recently, and in many cases having to train new staff. The dinner and breakfast the next morning were excellent and taken with the great surroundings and the view of the river. We were expecting a ‘compact' room but were given a large room overlooking the road at the front. For some this may be an issue given the road noise but it didn't bother us given that we live on a main road at home. The standard of decor and cleanliness was excellent. Given the politeness and friendliness of all staff we encountered we are prepared to give a full 5* and would be happy to return.

"Wonderful"

5
Michael D, Piddlehinton, United Kingdom 15/07/2021

We have stayed at The Bridge House many times over the years. I can only say that it just keeps getting better. The staff from Phil manager to all the girls in the restaurant and especially the wonderful chef who goes that extra mile. The deck overlooking the river is so peaceful and tranquil that you can just relax and let the world go by. If you want to star in this area then there is no other choice.

"I really have to give this hotel the five stars it deserves even though its only a 3 star,"

5
rons new hat h, Bournemouth, United Kingdom 01/07/2021

Just got back from the Bridge House hotel after spending a night there for our wedding anniversary . Its a clean and friendly hotel with helpful staff with lovely views over the river, that's if you have booked a room at the back , the front rooms overlook the road. We only had one niggle and that was that the room we had was over the bar so it was noisy until late and the again early morning. A nice breakfast stood us well for our journey in the morning. Our second time here and would go again.

"Excellent 3 nights away."

5
User 28/06/2021

We had a very pleasant stay at the Bridge House Hotel. Our room was spotlessly clean very quiet and overlooked the river. The staff were very friendly and accommodating and my husband and I would certainly stay there again if we were in the area.

"Comfortable and Enjoyable Stay"

5
Flossy14, St Albans 21/06/2021

Lovely comfortable three night stay in this spotlessly clean Hotel . Super comfy bed , with lovely views over the River. Fabulous breakfast and evening meal , all this only exceeded by the Friendly and helpful staff Wonderful stay - Thank you

"Great staff"

4
User 20/06/2021

Bridge House Staff set the tone of our visit, they were pleasant and welcoming, nothing was too much trouble. Situated next to the river the peace was only broken by the odd arriving plane into Bournemouth Airport

"Enjoyable stay"

4
User 20/06/2021

Clean room comfortable bed Good speedy check In Only draw back I ordered a steak but was tough as old boots, changed it no worries for a huge burger tasted fantastic Drinks not a bad price and friendly staff Fantastic view over the river , shame the weather was too bad to sit out on it

"Anniversary treat"

5
whitelion_10, Worcester, United Kingdom 17/06/2021

We found the Bridge house hotel very welcoming and set in a lovely location. The staff were very pleasant especially Beverley at breakfast she had everything under control and was very efficient The room was spotless and very comfortable, all in all from booking with Clarressa to checking out we cannot fault our stay. All covid measures were in place which was reassuring

"Excellent"

5
Wiglets, Bristol, United Kingdom 17/06/2021

Lovely hotel in beautiful location, friendly staff and well worth a look. The grounds are spectacular adjoining the River Stour, full of dragonflies and other natural wildlife. Very easy bus service to Poole or Bournemouth so highly recommend.

"Best Hotel we have visited in a long time"

5
jenniewoolston, Ipswich, United Kingdom 15/06/2021

Great location next to a small river, beautiful views at the rear. The friendliest staff I have ever met. We had a great dinner in the evening, but the breakfast exceeded our expectations. The choice of quality products was fabulous. The waiting staff are superb, efficient, friendly and very welcoming. Nothing is too much trouble. Our room was exceedingly clean and offered every facility we needed. The whole Hotel was spotless and Covid precautions were in place. Only sad that we were only booked for one night, but really hope to stay there again.

"Good location for nearby attractions"

3
Curiosity588821, London, United Kingdom 13/06/2021

We stayed in the Bridge House hotel as a couple in June for 5 days. The hotel overall was okay, it was a good location to get to nearby attractions. The Tank Museum, Swanage, Durdle Door, Bournemouth were all a 20-45 minutes drive. Hotel room was small and the décor a bit outdated, especially the bathroom, but it was alright as we just used the hotel as a base. We paid extra for a river side room, which I would recommend as the hotel is right next to a busy road and the traffic can be loud. Pros: good location to get to other places. Cons: the walls were paper thin, could hear people talking and snoring in the room next to ours; bed was alright but not especially comfortable; the room could have been cleaner (towels weren't clean either) and we didn't get hand towels only 2 bath towels. (On our 3rd day we asked for new towels, due to COVID there is no cleaning in the rooms but the receptionist left the clean towels on the floor in the hallway which is not hygienic, could have put the towels in a bag at least). We didn't eat the hotel restaurant, but everything else is driving distance so keep this in mind when booking. Overall the hotel was okay but for the price (£107/night) I would expect more and also the lady in the reception was not very friendly.

Bridge House Hotel, Guest Services / Front Office at Bridge House Hotel, responded to this review
Good morning, thank you for your feedback. We are sorry to hear that you found the room to be a little dated; all of our hotel rooms were fully refurbished in 2019 and are regularly touched up by our Painter and Decorator. We are also very sorry that the rooms were not as clean as they could have been, please contact us directly via info@thebridgehousehotel.co.uk with the cleanliness issues and we will have these looked into immediately by our Executive Housekeeper. We will make sure our reception team are aware that they need to put fresh towels on a protective surface if they are leaving them outside the room, rather than on the floor. Hopefully we can look forward to welcoming you back again soon for another chance.

"Nice hotel, great room"

4
Steve M, Clacton-on-Sea, United Kingdom 12/06/2021

We stayed here for a coupl of nights last week. We paid extra for a large river view room. The room was indeed large, very spacious and very comfortable. People there were very good. We didn't use the restaurant there as it was a bit too expensive for us eg £9.50 for breakfast when many alternatives are nearby. Although our room was very good, a couple of silly little things let it down. Lovely to have a Juliet balcony overlooking a great view with the river, however we found we could not use it due to noise from the drinkers veranda immediately below us. Also the heated towel rail did not work and although reported there was no response. Also strange there is no repeat light switch to the one inside at the end of the corridor entrance to our room. Having said all that We would definately stay there again.

Bridge House Hotel, Guest Services / Front Office at Bridge House Hotel, responded to this review
Hello Steve, thank you for your feedback. We are happy to hear that your stay with us was so pleasant and that you found your room to be so comfortable. We apologise that the heated towel rail did not work, there is a wall switch outside the bathroom as well as a switch on the radiator itself however we are sorry if this was not clear. Hopefully we can look forward to welcoming you back again soon.

"Favourite hotel I've ever stayed in"

5
Highcliffe12, Solihull, United Kingdom 07/06/2021

This is truly the best hotel I've ever stayed in when visiting Bournemouth. The decor is great, our room was spotless and perfect and the staff are great too! We had late night drinks in the bar and they were more than happy to serve us and have conversation, nothing felt like too much. Will absolutely be returning and great value for money too!

"Lovely view of the river"

4
ruthj196, London, United Kingdom 07/06/2021

We enjoyed our visit . The staff were very welcoming and friendly. It seemed very well run and the room was very clean. Do spend the extra for a Riverside view, as the road can be busy and noisy. We would have liked the room refreshments to have been replaced on the second day and the room tidied up. The breakfast service was very slow on the first morning. The are minor points though and we really enjoyed our time here.

"Excellent stay!"

5
User 06/06/2021

Staff were so welcoming Room clean Breakfast had a good choice Lovely hotel, great amenities nearby Bed was very comfy Even though we had a room near the road there was very minimal noise! Would definitely stay again!!

"excellent hotel"

5
Y7828IJpaulh, Bognor Regis, United Kingdom 06/06/2021

very welcoming team on reception , arrived early but was not a problem, tea and coffee in the room , had a great breakfast and lunch , good size car park at he back , superb garden and decking area looking over the river ,we will be returning,

"Lovely room"

3
User 06/06/2021

Lovely room, we booked for two adults and a child. When we got there told me they didn't really cater for children wanted the little one to sleep in bed with us, but found a cot bed for us in the end.

"Extremely satisfied guest"

5
User 31/05/2021

A most pleasant stay in beautiful surroundings , staff very friendly and helpful . Food excellent and not over priced and presentation could not fault. Clean and fresh looking with modern decor . Would highly recommend

"First time staying, will not be the last"

5
User 31/05/2021

Had a great evening sleep at the hotel, we were too tight to pay the extra £20 for river view, our room was at tge front of the hotel,, so right next to the road but if you do not want road noise defiantly pay the extra, we didn't mind the road noise as we are used to it, but can imagine it would upset some people being away, so be warned. Don't be tight fork out the extra for no road noise or limited road noise., go for river view!!!Very clean, very welcoming, a little posher than we are used to, but worth the money, a walk around the local fishing lakes a must to, just over the road, a nice 45 minute stroll around both lakes

"Always made welcome"

5
User 30/05/2021

We stay here regularly and it is good to be back now lockdown is easing. The restaurant has been refurbished quite nicely. This is a comfortable hotel, the restaurant is excellent and the staff are brilliant, friendly, helpful and attentive without intruding.

"Overnight stays"

5
User 30/05/2021

Throughout the Pandemic and as a Charity Key Worker; the Bridge House Hotel has provided a welcoming and good dervice and provision within the regulations; very considerate staff and reception. I am currently planning not just to continue to use the Hotel for business, but am planning a stay with a group of friends and family for the summer period. Well done Phil and the team. Ken

"4 stars ..where from!"

1
horace92, nottinghamshire 29/05/2021

We have stayed here on two occasions but thought by now the rooms would have been updated, very much overdue, breakfast served nearly cold ,? Service ok staff mainly pleasant. ,exorbitant prices for snacks and wine Etc, should be 2 stars at the most Horace 99

Bridge House Hotel, Guest Services / Front Office at Bridge House Hotel, responded to this review
Good afternoon Horace, thank you for your feedback. All of our 49 bedrooms were fully renovated and refurbished in 2019, and are regularly maintained by our painter and decorator. Our prices for snacks are the same as pre-lockdown, and our wine prices have increased by 10 pence. Our 4-star rating alludes to our being 4-star guest accommodation, rather than a 4-star hotel; we apologise for the confusion and will have this removed from our listing.

"Heather Jones"

5
Margy2016, Surrey, United Kingdom 27/05/2021

We Always enjoy our visits to the bridge house - its great to be back - a lovely clean hotel - polite helpful and friendly staff - excellent food and an added bonus of the breakfast teapots back ! ! Hope to be back soon.

"Delightful stay, third visit to this hotel."

5
User 27/05/2021

Room had superb view of river, we were lucky enough to see a kingfisher and a heron catching their meals, as well as swans with cygnets, ducks, moorhen etc. Ongoing panorama of wildlife and staff knowledgeable. Convenient location for trips to Tank museum and Swanage steam railway, fortunately both good on wet days. Sunday dinner was exceptionally good.

"Amazing hotel, fantastic staff"

5
j4k378, Salisbury, United Kingdom 26/05/2021

Amazing hotel was a first time stayer, staff all amazing went above and beyond with service and nothing was too much for everyone that's across the board with every member of staff would 100% recommend to everyone and will be staying again every time I am in the area

"Veronica Neame"

4
User 23/05/2021

Lovely hotel, good food and lovely staff . Room good but a little noisy by the road but I didn't ask for a "quiet" room so my mistake. Bed very comfortable, one of the best we have slept in. Thank you to all at the Bridge Hotel

"Great to have all the staff back & to eat in the dinning room"

5
User 19/05/2021

Comfortable beds, a warm welcome, helpful staff & now the restaurant is open again -- a real home from home hotel. Saw plenty of the heron fishing in the river and the swan with her cygnets. I stay here every month and it never fails to please.

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