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Best Western Blu Hotel Roma, Rome

3.5/5  - basé sur 618 notations.
Largo Domenico de Dominicis 4, 00159, Rome, Italy - See map

The new Best Western Blu Hotel Roma is situated in a convenient semi-central position in Rome, within walking distance from the Roma Tiburtina and underground station, well connected from the A24 Roma-L'Aquila and the Tangenziale Est Motorways and a few minutes away from the heart of Rome. We offer ample inside parking on payment able to hold up to 60 cars and four buses. The Best Western Blu Hotel Roma offers over 100 air-conditioned, modern and comfortably furnished rooms, all in warm colors and Italian design. The Best Western Blu Hotel Roma welcomes all its guests in its typical Italian Restaurant 'Grano Duro'. For our business guests, Best Western Blu Hotel Roma offers meeting halls with a seating capacity from ten up to 200 people in theatre-style seating, furnished with the latest and up to date high technical equipment. In addition Best Western Blu Hotel Roma can organize catering for cocktails, luncheons and work dinners and coffee breaks. These are only a few of the distinctive features that Best Western Blu Hotel Roma offers its guests. . . come and discover all others! Enjoy your stay.

Best Western

Blu Hotel Roma

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 619 guest reviews
NOTE ISSUED
Excellent
141
Very Good
268
Average
134
Poor
45
Terrible
31
REFER TO NOTICE
Business Business
177
Couples Couples
163
Family Family
125
Friends getaway Friends getaway
78
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Budget 4-Star Hotel"

3
02/07/2018

I'll be upfront in stating that this hotel was selected for me by a travel agency. I had asked for a 4-Star hotel near the Roman Coliseum and this is the hotel they gave me. That being said, I have to say that the service desk manager, Daniel, was a huge help in resolving a major issue caused by our travel agent, Tui. The travel agency failed to provide the ages of all our family members and then we would have been on the hook for an additional bed. Daniel called up the agency on his end as we were getting nowhere with the agent and he managed to get them to adhere to the contractual agreement. Here are some of the things that I liked about the hotel.. The rooms were very clean and you could tell that they kept them in check. The room where we slept was very peaceful and quiet. I think having a room in the back corner made a huge difference. It was really a good layout. The hotel provides free Wi-Fi access throughout the hotel. Although the children did complain about the connection, it was good enough for me to surf the web. I'm guessing that they wanted to watch videos and perhaps the internet speeds weren't quite fast enough for this. I should also mention that the hotel provides a PC and printer free of charge. This is very handy as I was able to print out my return flight boarding passes for the family. Although the hotel doesn't seem to have any rooms with a living room suite, getting the deluxe room with a king size bed made for a room that didn't feel too cramped. You definitely wouldn't want to live out of the room but if you are going downtown to see the sites, this shouldn't be an issue. Here are the issues that I found with the hotel...The mattress on the bed was very firm. It's probably one of the firmest mattresses that I have slept on. Since I have a bad hip, I would wake up in pain every now in then due to the pressure spot caused by the firm mattress. Most 4-Star hotels would offer one bottle of water complementary for each of the guests. This hotel does have water but they will charge you 3 Euros for each bottle. If you plan to stay here, stock up on water at a grocery store or when in town. The hotel (during the summer months at least), has air conditioning. The only bad thing is that the AC doesn't run while your out of the room. The room has to be activated with your hotel key in order for the AC to stay on. This means that you'll probably want to get back to your hotel a bit early if you don't want the room to be a bit on the warm side. Management informed me that the AC does turn on when you are out but it's set at something like 25C. I felt the room was a bit warm but after about 90 minutes of running the AC, the room would get comfortable. This hotel is not the best hotel if you are wanting to avoid using a taxi or public transportation to reach the main sites in Rome. It's about a 10-15 minute walk to the main subway station. If you are booking this hotel to save money at the expense of convenience, you may not mind at all. The breakfast is a bit sub-par for a 4-Star hotel- The only hot foods (not counting toast) they serve for breakfast is scrambled eggs (not bad) and bacon/hot dogs. If you get to breakfast right when they open, they will have bacon. While I stayed there, they would always refill the bacon container with hot dogs. I wouldn't mind this if this was lunch, but hot dogs are a bit cheap for a 4 star establishment. Overall, I was waffling between rating the hotel between 2-3. The excellent customer service provide by Daniel really made the difference here. I can only give the hotel a 3 at best because it does not meet my expectations as a 4-Star establishment. This hotel would probably rate a 4-5 if it were advertised as a 3 star hotel as it is clean and well maintained. With them charging for water in the room, a lackluster breakfast selection, uncomfortable bedding, and being quite a distance from the main sites in Rome, I can only rate this hotel as a 3. If you are looking for a 4-Star hotel but are on a budget, this may be the hotel for you. Just keep in mind that you definitely get what you pay for.

adele maria p, Guest Relations Manager at Best Western Blu Hotel Roma, responded to this review
Dear Captachab45, thank you for your long detailed review that I will surely share with our professional desk manager Daniel.I am just adding that you can have a bottle of fresh water at 1.50 from the vending machine in the hall. Thank you for appreciating the cleanness and the helping staff. I hope you will consider staying with us again. Sincerely

"Overall Good Experiance"

4
18/05/2018

- Good Hotel and a comfortable rooms, breakfast was good, near to bus stops and super market, 5 min from metro station - We heard many negative comments on the location from the cab driver and other local people such as the place is not safe after evening hours and people can come and ask for money threatening us but its always advisable not to roam around after sun set and not to walk from the metro station to the hotel and its better to catch bus from the metro to the hotel. -Please avoid the restaurant which is there in the Hotel as the service is not good and not worth the money we pay.

adele maria p, Guest Relations Manager at Best Western Blu Hotel Roma, responded to this review
Dear Jvince130758, thank you for your good rating as regards the room , the breakfast and the easy location, but why trusting strange people saying untruth? The area is absolutely safe, inhabited by families and students of the nearby University "La Sapienza". You can see girls walking alone late after midnight. As for the restaurant, sorry for the delay, but you said ( in a different review) that the food was ok and this is worth. Anyway we hope we will be more satisfactory in your next visit. See you soon Regards

"Not worth it "

2
30/04/2018

Best Western Blu We got there at 1:30, they said check in is at 3pm. I said no it says 1pm in Expedia. He said give them 30 minutes and room should be ready. Not happy because we were tired!!! AC not working properly, it gets hot in d room. On our 2nd night I asked the front desk staff to ask someone to check our AC, he said yes, did something on his desk (we were thinking that he got the main control there because when we got to our room, we could hear it working). Around 2-3am, although we can still hear it working it is still warm. So I asked again... still feels the same! On our 5th night, I asked again because when we got to our room, it feels like a sauna, very hot! So I went down to ask again and the guy said that, because of the weather, it's the law that he can't do anything, meaning they have to turn off all the AC and for us to just open the window!!! WHAT??? Just imagine my reaction! Who would be happy about this! No body said anything like that when I complained the 1st and 2nd time. So went back up, and opened the windows, guess what!? There's no screen on the window, mosquitoes, big bugs, dust, intruder can just go in! Will you feel safe? Water in shower is very hard to control, one tiny, little move and it gets cold, you move it again and it gets hot! You'll never get the temperature you want! TV channels all italian! Bus takes forever to come so you'll end up walking 15-20 minutes to get to Tiburtina Station. The bed is so HARD, back hurts every time we would wake up. Can't continuously put the Do Not Disturb by the door, the lights go away if you're not in the room, so even if you don't want anybody to clean your room when you're away, no choice! Probably, need to mention to the front desk not to clean. Tiny fridge that gets your beverage just a tad cold. No microwave. With all this complains... Pros: the room and bathroom is always clean. Housekeeping is doing an excellent job! Would we come back and stay again or would we recommend... NO!!! The AC problem makes the firm NO!!! If you don't mind sweating at night while you sleep and getting ready in the morning, go ahead and book! Plus the walking every morning because of the bus problem and the distance to the train station, definitely NO! Btw, weather is almost at 70's to 80's is that cold enough to turn off the AC? Update: checked to see if there's really a law about the AC and apparently what I read from TripAdvisor is very common to our experience. Our first time here in Rome and I guess we can't really do anything about it. Just wondering now, how come on our third night we could hear the AC working and weather wise it's all the same the days that we were here?! Wifi is always good. Elevator, they have 2 and it's always fast!

adele maria p, Guest Relations Manager at Best Western Blu Hotel Roma, responded to this review
Dear MiMoSS, Thank you for staying with us and for appreciating the WI-FI and the elevator. We apologize for everything else, but in April the weather goes up and down, some people ask for A/C (very few) and some other for more covers. So we suggest you should ask for suites with personalized A/C. We cannot really understand why you didn't want the room cleaned and soon after you say "the hosekeeping is doing an excellent job" ! Microwave in the room? Nobody can cook in a hotel room. TV channels are in 6 languages. If you consider staying with us again, we hope we can give a better experience. Regards

"Our stay at Best Western Blu Rome"

5
26/04/2018

We came back home after a 7 day stay at the Best Western Blu Roma. While we enjoyed our stay at this Hotel from Tues 17th April, we had a few bumps at the beginning whereby we were given the smallest room, number 258 (last 3 photos) & were extremely disappointed. There was absolutely nowhere to hang our clothes, (7 days worth) there was a small open wardrobe, which also housed the suitcase rack, plus the bed which was the minimum size for a double was up against the wall which neither of us liked & with me having reduced mobility was virtually impossible for two people.. the room was geared up for one person only..one bedside cabinet..one bedside light..space for one suitcase etc...a single room with a small double... we went down to reception & explained that this was not: a) a suitable room for two people for 7 nights with 7 nights worth of clothing (which we had to leave in the suitcases as nowhere to put them) and :b) not suitable for my mobility problems.. The nice guy on the desk was very sympathetic & explained that we could not be moved until another room was available as the hotel was full to capacity & could we please wait until Thursday morning, 2 nights for another room. This we agreed to. Thursday Morning we were at the desk for our room change.. this was another man, we assumed he was the Manager who very nicely pointed out that our booking with Love Holidays stated “economy room” ( I will come to Love Holidays in a while)..and that is our economy room.. I then said I was unaware that this was booked as economy, that we had paid quite a lot for this booking but that it was most unsuitable for two people, one with mobility problems for 7 days & that it was more suitable for one person occupancy for overnight.. we also showed him what we had paid for our booking, nearly £600.. I think this made a difference so this he acquiesed to & we were given room 322..(first 4 photos )voila, it was a lovely double room with plenty of wardrobe & cupboard space & I was no longer bumping myself in & out of bed etc plus the bathroom was lovely too..we were very happy bunnies after that.. All the staff are lovely & friendly (except the man behind the bar who wasn't) & help you find your way in, out, & around Rome via the bus, metro & train system which is very efficient. They gave us a little map, showed us where to get the bus to Tiburtina Station & that was it, we were on our way & whizzed everywhere on the underground system. The only drawback being the 409 bus from the hotel which was ok on the way to Tiburtina Station but a complete nightmare on the way back if you were caught in the middle of rush hour..so choose your bus times carefully unless you are a sardine! More about the hotel, staff are lovely, both behind the desk, cleaning staff & in the breakfast room where they lay out a lovely breakfast with eggs, sausages, tomatoes, cereal, juice, homemade cakes & patries, bread, cheese & ham & fruit. The waitresses are so pleasant & will do you a speciality coffee of your choice. The rooms are cleaned every day & are equipped with a fridge, tv, safe & hairdryer, soap & shower gel is supplied & topped up daily. However, you have to ask for a kettle which you keep for the duration of your stay but apart from the first day, you do not get top ups of tea & coffee so best to take your own supply. Beds are firm, but comfortable, pillows a little bit hard. We would definately come back again..... a word of advice, try & book direct with the hotel, as our booking with Loveholidays, who then sub out to “hotel beds” meant they took a reasonable price for our booking but then downgraded us to an “economy room” even though nowhere on our requests was this ever asked for...we asked for a double room which we assumed would be a certain standard, yet the price we paid, £600 would have got us a superior room with a balcony for 95euros a night....not the Hotels fault at all & I am grateful that they understood our situation..

adele maria p, Guest Relations Manager at Best Western Blu Hotel Roma, responded to this review
Dear Juliaann6, Thank you so much for staying with us. We work hard to make our guests happy and appreciate your feedback. Thank you for your long detailed review and the high rating. We hope we will always exceed your expectations. Awaiting for you to come and visit us soon. Best regards

"Not a 4* hotel in my opinion"

2
30/03/2018

No free water provided in the room, had to pay €2 if I wanted a bottle from the mini bar ... could hear dogs barking (dogs are allowed to stay) yet they complained if the slightest bit of noise was made ... the floor vent in the bathroom was FULL of dust .... cakes for breakfast?!?! (Among other stuff), scrambled eggs tasted as if they had been ready a while... no free tea/coffee available in the room- not even a kettle ... not the best location, nothing worth seeing within walking distance, a taxi is needed

adele maria p, Guest Relations Manager at Best Western Blu Hotel Roma, responded to this review
Dear IrishTravelBlogger18, thank you for your time. First you will surely agree that any 4* luxury hotel downtown is far more expensive than 4* BW BLU Hotel Roma. Our location is very easy if you consider that Rome is big: you can get to Colosseum in 20 minutes by public transport (bus stops are just outside the hotel) with a single ticket of Euro 1,50 - no taxi is needed. Some reservations include water and snacks in the room, not the one you have chosen. It is absolutely commom to eat cakes for breakfast in Italy, France, Spain etc. Tourists are usually happy to find local food. Our eggs are freshly scrambled every morning. There is no floor vent in our bathrooms, the extractor fans are of course on the ceiling. The grills on the floor are in case of water leaking. Finally our hotel is pet friendly and nobody complained for dogs barking during your stay while many guests complained for the BIG noise some of your group made in the corridors and in the rooms in the middle of the night. Anyway we hope you had a good holiday in Rome. Cheers

"Was ok"

3
18/02/2018

I only spent one night here, originally I rented an apartment by Borghese park but had decided to spend an extra night in Rome before leaving for France, so a friend suggested this hotel, it was in an ordinary location a little confusing to get around, taxi had a hard time finding it as well, it was clean I had a lovely deck that I did not use, it was quiet and I had a well appointed room, breakfast was included and looked wonderful but I don't eat in the morning so I can say how it tasted but it did look good, the coffee was divine, all in all it was a good experience, I would not choose this location for a long stay it really is far from most of the tourist spots.

adele maria p, Guest Relations Manager at Best Western Blu Hotel Roma, responded to this review
Dear Thalie1965, thank you so much for your detailed review. Dozens of taxis bring guests to our hotel everyday very easily, so I wonder which taxi driver you happened to find. Moreover from the hotel you can get to Colosseum in 20 minutes by bus and metro. Waiting for you to come and visit us again, best regards

"Easy.going and yet elegant, comfortable hotel close to Tiburtina railway station"

4
11/01/2018

This hotel corresponds to the known Best Western standards and is located close enough to Roma Tiburtina railway station (and underground). Rooms are large enough and quiet, breakfast up to German standards and a restaurant within the hotel (close only on Sundays and Saturday at lunch time, clearly open on Saturday night)can be recommended

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear 65Guglielmo, thank you so much for your beautiful detailed review pointing out the easy location, the quiet rooms and the breakfast. Thank you for recommending our restaurant GRANO DURO. We appreciate your feedback and your loyalty to our brand. Awaiting for you to come back and see us again soon, best regards

"Very good hotel"

5
07/10/2017

stayed here on a business trip recently and found the hotel very good even when only paying for a basic room. Staff understand English very well as well which is a massive bonus when you don't know any of there language. Very easy to get to and from the hotel with the transport they can arrange for you you, it will cost around 50 Euro from FCO airport and only takes around 30 - 60 minutes depending on traffic. The one down side but nothing major is this hotel is a distance from any of the attractions but only a short walk from the metro which will allow you to get to attractions without any issues.

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear Tim F , thank you for staying with us. We are all very happy when we receive such a wonderful review and such a high rating as yours. We work hard to make our guests happy and appreciate your feedback. You will surely have noted that you can get to Colosseum in only 20 minutes by public transport. We are waiting for you soon. Best regards

"Great value and close enough to the centre of Rome"

4
30/09/2017

I was at this hotel the last week of September. I returned home yesterday and already miss the nice people. By all means, this hotel is not a five-star property however, the room is big enough, has a balcony, and it is always clean. The housekeeping staff is very efficient and helpful. If you need extra supplies, you will be given what you ask for without question. There is a safe in the room however it is small. The front desk staff is amazing. No task is too big or too small. I was always greeted with a good morning and a good night as I left and entered the hotel. I always felt like I was the only guest there. The front desk employees helped me with photocopying, scanning documents, they allowed me to borrow and use supplies like scissors, glue, and stapler. They were very helpful. The breakfast was simple however you were never left hungry. It was the traditional Italian breakfast with pastries, cold cuts, and a variety of cheese. The American foods include yogurt, eggs, bacon, and morning sausage. There is also a variety of beverages including juice and coffees. If you do not want to use the self serve coffee machine, the staff is happy to make you a coffee of your choice. I recommend the cappuccino. The bar is open late and it is not very big, but it is a nice way to end the evening with a drink and bar snacks including peanuts and chips. The restaurant is excellent. The man who runs the restaurant is a true gentleman, and is a beautiful person from the inside out. He always welcomed patrons and made them feel like friends. I have a food allergy and everyday he made sure my meals were onion free. He participated in friendly dialogue and speaks a number of languages so communication is always effective. If I stayed any longer, I would have probably fallen in love with the food and the people. The conference facilities are average at best, however, if you need something, all you need to do is ask and you will be given whatever you ask for as long as the request is reasonable. The location of the hotel is about 20 minutes from the city centre. It is safe to travel alone and the hotel staff will give good directions. You can usually buy bus tickets at the hotel; they are 1.50 Euros each. There is a shopping mall, which you can walk to within ten minutes of the hotel. Although it does not have designer stores it offers a variety of stores and prices are reasonable. Everyone speaks English very well or excellent at the hotel. I enjoyed my stay very much and I am very grateful to the nice staff members, they truly made my trip enjoyable and stress free.

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear ladyofvictory4u, thank you for staying with us. We appreciate a lot your very detailed feedback as our staff works hard to offer our guests an enjoyable stay. The satisfaction of our guests is very important to us. Thank you again for taking the time to write such a wonderful objective review. Waiting for you to come and visit us again soon, best regards

"Nice place! "

5
19/09/2017

Staff spoke English very well. They knew where to go, how to catch the subway, and of course took good care of us as guests as well. The hotel is nice and a marriage of American and European features. As an American I felt more comfortable at the best western because of the American touches. I believe anyone, from anywhere, would like this hotel.

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear Willis_w, thank you so much for your wonderful rating and review pointing out the professionalism of our staff. We work hard to make our guests happy and appreciate your feedback. Thanks for staying with us. Waiting for you again Best regards

"Beautiful accommodation in a quiet location"

5
16/08/2017

Room with twin beds. Small bathroom with toilet. Beautiful terrace accessible from the room. Very nice and helpful at the reception. Good connection to the center. Excellent price / performance ratio.

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear Tomas N, thank you for staying with us and for giving a wonderful rating. Please remember that our bathrooms are all complete with washbasin, shower/bath tub, toilet, bidet, mirrors and toilet facilities. Thank you for pointing out the easy connection to the centre and the quiet location. Waiting for you again, best regards

"Terrible Best western hotel"

1
08/08/2017

This hotel terrible Bestwestern I see hotel room very small not have a coffee in room in the room 16" TV still not working when Bestwestern have a sign. Not meeting any thing to keep Bestwestern flag. I didn't stay at hotel but we still have a charge because we check out at same day.

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear guest, please note that the size of the room depends on the kind of reservation you have done. We have Economy rooms, standard, connecting, classic, superior, suites etc at different prices as everywhere. There are not 16" TV in none of our rooms, they are all bigger. Our hotel is absolutely conforming to BEST WESTERN quality standards, otherwise we could not be part of the chain, and during last spring BW inspectors gave us a very high rating. Anyway we are sorry for not meeting your expectations. If you consider staying with us again, you will be welcome. Best regards

"Rome visit"

5
19/07/2017

Hotel was very clean with friendly staff.Rooms were very good with air conditioning.Good choice of buffet breakfast.Location was very good. Only 15mins walk to one of the main train/metro stations or bus stop across the road.

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear JAZ 1962, thanks for staying with us. We appreciate so much your wonderful detailed review and your rating. Thanks also for pointing out the easy location. Waiting for you again, best regards

"Near the train station"

4
17/07/2017

It's near the train station but take a cab because it's a little hard to find. Once you're there you'll be fine to head back to the station without your bags and be on your way. Not much right at the hotel but it's close to the train which connects everything. Breakfast staff were great and happy to make a fresh coffee. Felt very safe since there was a Police convention while we were there and a number of police were staying at the hotel.

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear Rob S , Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Just across the hotel there a bus stop that leads to the station in 3 stops. Waiting for you again Best regards

"Very confortable low cost Hotel"

5
27/06/2017

Yeah it is a little far away from downton but it is a really comfortable hotel. Not that expensive and the taxi ride to the touristic center doesn't take too long. We had very good nights here. The breakfast is good fot he italian standarts. The only down side is the lack of good eating options on the neighborhood.

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear Andre F, thanks for staying with us and thanks for taking the time to write such a wonderful review. Actually there are some trattorias and pizzerias in the neighborhood, but why don't try our restaurant GRANO DURO with typical Italian cuisine as a good eating option ? We hope to see you again to let you try our dishes. Waiting for you soon Best regards

"Lovely long weekend"

5
17/05/2017

The hotel is lovely the staff are very helpful and friendly breakfast was great plenty of choice the location is good supermarket over the road there is a pizzeria down the road the meals are lovely and it is very cheap the tiburtina station is only five minutes on the bus the bus stop is over the road from the hotel you can buy your bus tickets from the little shop next to the bus stop we bought a forty eight hour pass for twelve euros fifty each you can use it on the metro bus and tram the metro is very easy to use will definitely go back to this hotel

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear Christine S, thank you very much for your wonderful very detailed review pointing out the easy location, the helpful staff and the breakfast. Thanks for staying with us and for going back soon. We work hard to make our guests happy and appreciate your feedback. See you soon. Best regards

"Decent hotel, but far from Rome's attractions"

3
16/05/2017

Reasonably priced hotel. Rooms are spacious and clean. Serves good breakfast too. But all the sights in Rome are at least an hour away and you need to ride a combination of buses and trains to get anywhere. Airport is also an hour away.

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear Bright Side M , thank you for your review remarking the good price, the spacious rooms and the cleanness. Please note that you can get to Colosseum in 20 minutes from the hotel with bus 409 and metro using one ticket of 1,50 euro. Waiting for you again, best regards

"10 day stay"

4
25/04/2017

This is a fair value hotel. There where some issues but not serious. The rooms in general are small. The one that was given to us was too small and had the bed up against the wall,which I do not like. So we upgraded. Additional 40 € a night. The room was larger and the bed in the middle. Very clean ,maid service was good. The refrigerator in the room did not work great. If you want a kettle and coffee or tea you must ask the desk . If you want ice you can get it from the desk. The pillows need improvement as they are not the best comfort wise. The bed is firm. There was an ant issue in our room (420) . Not terrible but they where there. The morning staff where very nice, but there was one gentlemen on the evening staff that could use some public relations training. The breakfast was what I thought to be very nice. For the most part the same daily but I still found it to be very very nice and a large choice . As well as the breakfast staff they where VERY NICE. The neighborhood looks bad, but is NOT. There is a restaurant attached but we did not use it. The metro is close, Bus stops a block away. USE THE BUS . the underground is a haven for PICK POCKETS. Trust me we know first hand. There is a mall down the street walkable and nice place. Market across the street for food and such. The hotel will arrange a car service to pick you up from the airport. Email them for info and price. We used it as metro was to involve for us and taxi is to expensive. All in all a nice stay.

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear Bernard M , thank you so much for your very detailed review which is useful also for other guests. We too will follow some suggestions of yours. Happy for your nice stay, we suggest you should try our restaurant on your next visit. Waiting for you to come again soon, kind regards

"Does exactly what it says on the tin "

5
09/04/2017

Good hotel. Well priced. Well located near the metro. 3 day city pass 18 euro. It's vital you use public transport here to get to the sights. Staff very helpful. Restaurant attached to the hotel got some bad reviews on TA but we used it on our first night and found it very good. Enjoyable.

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear Alan G , thank you so much for your wonderful detailed review as regards the hotel, the price , the location, the staff and the restaurant. We hope you can enjoy again our services. Waiting for you soon Best regards

"Excellent hotel with friendly, helpful staff"

5
26/01/2017

The hotel is located close to Tiburtina station which is well connected to all major places in Italy. The rooms were quite good, we got a big room as we were travelling with family and was soundproofed well. The hotel was nice and clean. The staff were extremely helpful. They suggested to travel to Rome through bus rather than the train which would be better way to see Rome as crowd in buses was better which is what we exactly did. We travelled to Capri and Venice as well and for couple of days had early starts. We informed them and they arranged takeaway breakfast for us to have on the train. We were so thankful to the staff and had a wonderful trip in Italy. We took the train to travel to and from Rome airport. Taxi from Tiburtina station did not cost us much as its very close.I would always suggest this hotel as its location is great, nice, clean, friendly staff and excellent value for money.

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear Pink C, we are so happy to receive such a wonderful detailed review of yours and we thank you very much. The satisfacion of our guests is very important to us and it encourages us to do even better in order to offer everybody a pleasant experience. Thank you for recommending our hotel. Awaiting for you and your family to visit us again, best regards. A.Pagani manager

"Holiday in Rome."

4
27/11/2016

Nice Hotel. Located near the Local train station. It made it convenient for sightseeing .Good cosy rooms ,hospitality staff is cordial. Breakfast served with lots of variety to choose from. A good experience.

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear Imkumar59, thank you so much for your wonderful review. Waiting for you to visit us soon, we hope to give you an even better experience. Regards

"Nice & Clean"

4
23/11/2016

The hotel was terrific. They helped us arrange a driver from the airport (55 Euros) and helped us with questions about our travel plans. Rooms are small but very clean and nice. Included breakfast was great.

adele maria p, Responsabile relazioni con la clientela at Best Western Blu Hotel Roma, responded to this review
Dear Matt C, thank you so much for your wonderful review. Waiting for you soon, best regards

"So, So"

2
17/11/2016

I was there in Oct, peak fall, I booked the hotel and it said Air Conditioning, but failed to say , but a/c shuts off in the fall. The staff was friendly, I need to print train tickets, they said "we dont have concierge here, you have to do it yourself", the front desk agent, actually went to the business center with me and showed me how to get online, as it was all in Italian, and even help my tickets, until his shift was done. The only concern I had, was the next morning, my cab was late, and i missed my train, but the host at the desk called continuously, and I made it to my train but 35 minutes later than anticipated.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Dear WavyDavy, thank you for your review. We apologize for not meeting your expectations. Please note that a/c shuts off automatically when not needed, that is when the outside temperature is ok. Our receptionists always help our guests as real concierges, and they did in your case. Sorry if you missed your train but this concerns the cab city service, not the hotel!! Anyway thanks for appreciating the staff and the restaurant Grano Duro. Waiting for you again, regards

"Outstanding"

5
06/10/2016

After a 3 week trip through Europe the Blu Hotel Roma was a really pleasant surprise. The internet was great and the breakfast was probably the best we had during all of our trip (the egg was cooked perfeclty, unlike most hotels in Europe). The staff is super helpful and friendly. For example, one day we arrived 5 minutes before breakfast closed but Catalina still was super nice and helpful. Front desk was a bit serious everytime but always helped on what we asked. The only problem was that the temperature from our shower had random variations but this doesn't undermine how good this hotel was. Location wise, it's a 10 minute walk to the Tirbutina station which takes you straight to the city center, plus there's a small shopping center close to the hotel and the area feels safe. Overall great hotel, thank you for everything.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Dear Mario S, thank you so much for your wonderful detailed review full of enthusiasm. We work hard to make our guests happy and appreciate your feedback. We always hope to exceed your expectations. Waiting for you soon, best regards

"close to Tiburtina Station"

3
01/10/2016

We stayed here only one night, our first in Rome, so that we'd be near the Tiburtina Station as we needed to leave from that point early the next day. While it was a long taxi ride from the airport, it was near to the train/bus stations. Our rooms were small and basic. The linens and towels were nice. It only cost E3/person to have the buffet breakfast there which was a good deal. We found the front desk staff very helpful when an unforeseen snag came up for a reservation with another Best Western hotel in Rome later in our visit to Italy. We were impressed with the professionalism in which the situation has handled for us. Only disappointment was there was no CNN or BBC stations available on the TV even though the hotel manual in the room said those channels were available. I called the front desk to check out that and a gentleman was sent up to check out our TV. However, those channels weren't connected when we were staying at the hotel.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Dear PlatzyVancouver, thank you very much for your detailed review. Sorry for the inconvenience about TV channels that usually are available. We hope to meet your expectations on your next stay at our property. See you soon

"Vacation in Rome"

5
25/07/2016

We have spent 5 days in this hotel. We had a family room. Very spacious with nice bright colours. Liked the bathroom with a jacuzzi as well. Good Wifi range in room which this was a must for my children. Very good breakfast (international & Italian combined). Nice and helpful staff. Very clean. Not very central in Rome but very near the train station which are very punctual. Bustop right infron hotel. 2 Supermakets nearby.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Dear Joanne F, thank you so much for your very detailed review. We are glad to know that you appreciated the Jacuzzi and the good Wifi range in room, the cleanness, the breakfast and the easy connection to the centre. Thanks if you recommend our property. Waiting for you and your family again, we hope to exceed your expectations again. Regards

"Steven Foster, Cork, Ireland"

5
04/07/2016

Staying with family for 3 nights at the moment. Very clean modern rooms. Friendly staff. Very good value for money. Air Conditioning powerful. Fridge in Room. No extra charge for safe. Eat all you want breakfast for €3. Free WIFI. Supermarket across the road. Get to tourist sites in 25 mins.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Dear Mr. Steven Foster, Thanks for staying with us. We work hard to make our guests happy and appreciate your wonderful feedback. Thanks again. We hope we will always be able to exceed your expectations. Waiting for you again . Kind regards

"Definitely not 4 star but clean and close to transportation "

3
04/07/2016

This hotel is definitely not a 4 star hotel as rated. It's a budget hotel, clean and neat. The featured photos of the rooms are very misleading. The room is basic with a small bedroom and nice sized bathroom. The "business center" is a desk with a computer and printer. The chef into he restaurant is also the waiter and the front desk person is also the bartender for the small bar. The breakfast area is large and the breakfast for 1 euro per person per day is very adequate. The hotel is close to the bus stop which will take you to a major train station and Metro station. The station is also in walking distance. This hotel is a good base if you are not planning to be in the room a lot. There is no pool at this hotel. The hotel staff is friendly and very accommodating.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Dear Panoonie, thank you for your review. First of all I assure that any photos on official sites are absolutely REAL !! Please note that we have 2 big Meeting business centers for up to 300 people with all facilities and the newest technologies, and what you call "business center" is simply an easy "Internet Point" near the reception. In the restaurant there is a Maitre, a CHEF, a SOUS CHEF and a few waiters. There is a bartender every evening to serve drinks and cocktails either under the gazebo full of flowers or in the new dehor. Sometimes the receptionists may help. Thank you for appreciating the cleanness, the staff and the comfortable location. Waiting for you again, best regards

"Basic but comfortable"

3
03/07/2016

This hotel is very basic but luckily you don't spend too much time in it, just sleep and eat breakfast which was tasty enough. I don't rate the restaurant though for an evening meal, best to eat out. The metro is about 15-20 minutes walk but that may have taken slightly longer due to the heat. Supermarket ideally located and a restaurant and bar at the top of the road excellent. The two ladies helping out at breakfast are the very best, helpful, friendly and nothing too much trouble. I would like to thank the guy who checked us in, due to travel agent errors he was very accommodating to our needs.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Dear guest, thank you very much for your review. The ladies of the breakfast and the receptionist thank you too. I suggest you should try our restaurant and enjoy the quality of our food. Waiting for you soon Regards

"Very Basic"

2
24/06/2016

Stayed as part of a pre-cruise. package.Small, basic room (smaller than a cruise-ship cabin )with small uncomfortable double-bed (just tolerable for a couple for 2 nights).Noise outside throughout night from air-conditioning fans (?)-ships engines much quieter!.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Dear Robert W, thank you for your review. We are sorry for not meeting your expectation, but I suppose that your reservation was for a basic "economy room" which is absolutely far bigger than a ship cabin! We apologise fo the noise but a maintenance man could have soon solved the problem, if advised. We hope to meet your expectations on your next visit to us. See you

"Shawn and Lisa 's trip "

5
11/06/2016

Absolutely loved this hotel and the staff. Lorenzo and Nicolai were great and made us feel so welcome, helping out where ever the could. The metro is approximately a 10 minute walk and colossuem is 6 stops away which takes no time at all. There is a shop across the road and also shopping centre which is a 5 minute walk and has some great shops too. Lorenzo made the best cocktails for me and the restaurant food was delicious, Shawn had two mains in one night! They made our holiday more enjoyable! We will definitely want to come back!

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
How lovely to receive such enthusiastic reviews!!! Thank you so much for appreciating our Grano Duro Restaurant too. Awaiting for you to visit us again soon, Cheers

"Bravo Blu Hotel Roma"

5
08/06/2016

Was in Rome to take in the sights of the city. Our stay at the Blu Hotel Roma was great!. Very clean hotel with a very accomodating and gracious staff. We especially appreciated their willingness to hold onto our four pieces of luggage twice. They even held it for us after we checked out to allow us to take an all day tour before we headed to the airport. Heartily recommend them for both leisure and business travel.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Dear Kenneth, thank you so much for your wonderful review. We hope to see you soon to enjoy the beauty of Rome. Thanks for recommeding our property. Regards

"NO air conditioning"

1
12/05/2016

No matter what they told you the air conditioning is central so they DON'T turn it on because the whole hotel either would be cold or hot and they also don't want to spend more money on that. Even though we talk to someone in the front desk named Daniel and ask them about it and they told us, of course we have, they don't. Long ride to the touristic zone in Rome, 30 mins minimum, you have to take the bus and then metro. The only good thing about the hotel it's the "good price" and the pizzas one block away. We've stayed on others best western and these were the worst.

"Really nice hotel location was inconvenient for backpacking"

4
11/05/2016

The hotel was nice, it was a small room and the wifi was down constantly and slow when it was working. The breakfast was nice and actually worthwhile. The location was sketchy for those who plan on walking a lot. Extremely sketchy walk with narrow sidewalks. Staff was nice and good Kabob nearby.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Thank you for your review. The location is well connected: by bus and metro you can get to Colosseum in 20 minutes and then walk through the center. The sidewalks are actually narrow, but this does not depend on us. I sugggest you should taste Italian food, there are at least 10 pizzerias around here. See you Cheers

"HOTEL NEAR TRAIN STATION TIBURTINA"

3
06/01/2016

Stayed total 05 nights in this hotel to attend EULAR Conference from 09 Jun - 14 Jun 2015 and found this hotel near residential area. The departmental & Grocery shop is just opposite the hotel. Rooms are small but nice and clean, front office staff is very helpful and cooperative. buffet breakfast is good specially their coffee and staff at coffee shop was very good with smiling faces.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Thank you for your review. We are glad that you liked all our services and we are waiting for you again, regards

"nice hotel"

4
25/10/2015

good standard hotel for business use. very courteous staff, good rooms (no hot drinks facilities in rooms though). clean and tidy. Good breakfasts available. Restaurant attached served good food. business facilities in basement

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Thank you for your nice review pointing out the courtesy of staff and the cleanness of rooms. We are happy that you appreciated our Restaurant GRANO DURO. Awaiting for you soon, Regards

"Nice Hotel, very friendly staff"

4
15/10/2015

When we arrived after a 9 hour flight from Canada, we were tired and just wanted to crash in our room. The room was nice enough, nothing special. It had the king size bed that we asked for but it was too hot, the air conditioning had been turned off. We went down to the front desk and by that time the manager had left and the person on the desk said there was nothing he could do. The next day they turned it back on for us so it was all good. The hotel has an outdoor picnicking area and there is a grocery store across the street. So one day we picked up some bread, meat, cheese, olives, and wine and had ourselves a very nice and inexpensive lunch. The hotel bar opened the wine for us and let us borrow a couple of glasses. This is not a 5 star hotel by any means but it suited us and had a very nice free breakfast every morning with cappuccinos, so everything worked out well.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Thank you for your review. Please note that we do not have a picnicking area where everybody can eat food from the supermarket: this is the outdoor area only for a drink from OUR bar! I am surprised to know that our staff was so compliant ! Anyway thanks again. Regards

"good hotel to Rome"

4
12/10/2015

that hotel is very good location and very good breakfast from the Tiburtina station just take bus 409 and then there bus stop outside the hotel ask the drive and 2 supermarket nearby ,and will be walk 15 min if you don t carry any luggage

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Thank you very much for your wonderful review full of useful tips on the location. Awaiting for you soon, Regards

"Best Wester Blu Roma - A Pleasant Hotel"

4
02/10/2015

After a stressful journey, the warm welcome from staff at Best Western Blu was really nice. They greeted us warmly on arrival, and we were checked in quickly and easily. I booked two rooms, one for myself and one for my mum who was travelling with me. They very thoughtfully put these two rooms next to each other, which was impressive and made life easier. The rooms were pleasant and tidy and had everything we needed. There was also a fridge in the room which contained bottled water, but you were able to put other drinks in it, which was very useful. The room was also air conditioned and had a balcony. The bed was a little hard for my liking, but this is purely down to my personal preference. The room was spotlessly cleaned every day. Free WiFi was provided, this was high speed and reliable, and was extremely useful during our stay - a great touch. Something you need to be aware of is that the Blu is some distance from the city. It would be over an hour's walk to get to any of the attractions, or alternatively you can take the Metro (underground). Tiburtina station is a ten-minute walk from the hotel, and goes directly to many of the attractions including the Colosseum and Vatican City. You can get a 24 hour ticket for 7 Euros (you can buy these from tobacco shops or other local places) which allows you to travel pretty much wherever you like, and it was very quick and simple. A five minute walk in the other direction brings you to a nice little shopping centre and supermarket for any essentials. Other than that there isn't much locally for the tourist. The hotel staff are a font of useful information, armed with tourist maps and local knowledge to help make your stay that bit better. They couldn't be more helpful if they tried. The breakfast service is pleasant, running from 7-10am, which gives you the opportunity to be out early, or have a lie-in. It's far more flexible than I've known in other hotels. I would highly recommend Blu Hotel to anyone... as long as you're happy not to be in the middle of the city.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Thank you so much for your excellent detailed review. The satisfaction of our guests is a good reward for us. Awaiting for you to come back and see us again soon, Regards

"Nothing special"

3
26/09/2015

The room is basic and clean. Had the AC on full & the room never cooled off. Breakfast buffet is like a feeding frenzy. Staff is not prepared for the 7 am rush. Most hotels will open breakfast room early so guests can get coffee. Not this one. We tried getting a coffee @ 6:55 & were told to get out. Hotels in Italy should catch up with the rest of the western world and provide coffee in the guest rooms.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Thank you for your review. Sorry for not meeting your expectations. We will take into account your suggestions. Awaiting for you again Best regards

"Great stay"

5
12/09/2015

We stayed at the Best Western for two nights. The room was very clean and comfortable. The air conditioning was great and the breakfast delicious. Both nights we sat outside for awhile, where there are outdoor tables and chairs. The reception staff, breakfast staff and bar staff were all friendly and helpful. The wifi was good. Close walk to Tiburtino stations.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Thank you so much for your great detailed review. The whole staff thank you a lot. Awaiting for you again, regards

"Hotel Blu Roma visit."

5
09/09/2015

This was the 3rd time I have been to the Hotel Blu Roma. I remember the same wonderful folks from my previous stays. The service as always was fantastic. The staff is friendly and courteous and above all, very helpful. The room was perfect for my needs. The location is just where I need it, close to the cemetery where my parents are buried with easy access to the public transportation system. I most certainly plan to stay there again on my next visit.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Thank you so much for your wonderful detailed review. We are so glad when guests come to our property again and again and we are proud when they feel comfortable. Thanks again and see you soon. Regards

"Best Western Hotel Blu Roma"

2
28/07/2015

If considering visiting Rome (especially in the summer) don't stay here. Unless you like using public transport it's not in a good location for Rome sight seeing. Rooms were passable, but the AC wasn't good enough for the high temps and the power went off 3 or 4 times during our 6 night stay. Then, on check-out the kicker - 144 Euro City tax on top of what I had already paid (6 Euro PPPN - I had 3 kids with me). All in all I would not recommend this Hotel.

adele maria p, Responsabile relazioni con la clientela at BEST WESTERN Blu Hotel Roma, responded to this review
Thank you for your review. Getting to Colosseum by public transport in 20 minutes is quite good in such a big city!! As for the power, just in those days half town had problems because of the extraordinarily high temperature. The city tax is due in any hotel, not only at the BW BLU Hotel Roma ( it is clearly written in all sites) and kids over 10 must pay too. This doesn't depend on us!! If you decide to come again, you'll be welcome. Regards