ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Hotel Executive Inn, Toronto

4.0/5  - basé sur 656 notations.
38 Estate Drive, M1H 2Z1, Toronto, Canada - See map

This Highway 401 Best Western is near local attractions in Scarborough, making staying at our Toronto hotel an easy choice for travelers. Are you looking for hotels close to the zoo? Our Best Western Scarborough has both the perfect location as well as the best amenities. Close to major Highway 401, it’s simple to get around the region. The Scarborough Business Area is a brief commute away, perfect for those in town for business with CP Rail or the Yellow Pages. Toronto hotels Best Western-style combines elegance with affordable rates. Close to public transportation like the Go Bus, TTC and the subway, and centrally located for your convenience, business and leisure travelers alike can make the most of their stay with us. Friendly staff members are always on hand to provide recommendations and ensure your stay is flawless. Scarborough hotels, Best Western-backed, are the ultimate getaway, too. We’re close to downtown Toronto, so fine dining, culture and night life are nearly at your doorstep. The Toronto Zoo is a must for family vacations, and Scarborough Bluff is a gorgeous must-see for all vacationers. Duck into the Ontario Science Centre to infuse a little fun education in your trip, and the Scarborough Town Centre is a shopping haven. Even for guests here for a meeting with Telus Mobility or here for a work assignment with Toyota Training Centre, it’s easy to make time for a little R&R. Scarborough has numerous attractions like the Scarborough Historical Museum and Thompson Memorial Park. The Henry Marshall Entertainment Centre hosts events year-round, and major annual events like the Toronto International Film Festival (TIFF) are held here. From Nuit Blanche to the Gay Pride Parade and Santa Clause Parade, there’s always something to see. With 55 percent of local residents born outside of Canada, we welcome many guests visiting family from other parts of Canada and the US.

Best Western Plus

Hotel Executive Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 650 guest reviews
NOTE ISSUED
Excellent
217
Very Good
218
Average
118
Poor
55
Terrible
42
REFER TO NOTICE
Business Business
122
Couples Couples
114
Family Family
328
Friends getaway Friends getaway
31
Solo travel Solo travel
35
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good and worth Hotel"

4
29/08/2018

An excellent functional place for a short stay. Great hotel in a very good location near 401 road and easy to get there. The room was big enough for 5 persons Very good staff. Good WiFi in the hotel, the dining room is a bit small and crowded depending on the time. Wish that the swimming pool was ready.

"Best Western Scarborough"

4
26/08/2018

An excellent functional place for a short stay.Calm location close to highway 401.Proximity to Scarborough Town Centre.Short distance to University of Toronto Scarborough campusPlace is clean and fresh

"Bad hotel"

3
18/08/2018

When booking reservations i asked if they had a pool and was told yes, Meanwhile its SHUT DOWN until Christmas. The front desk staff is very rude and judging. The breakfast had a terrible selection. There was only 2 hot foods there and they weren't even cooked fully. I have 7 more appointments coming in Scarborough, The front desk staff ruined it for me to ever re-book at that establishment.

"Good and worth hotel"

4
12/08/2018

Great hotel in a very good location near 401 road and easy to get there. The room was big enough for 5 persons Very good stuff. Good WiFi in the hotel, the dining room is a bit small Very recomanded hotel.

"Vacation"

3
08/08/2018

The hotel was quite far from Toronto's city centre, and the traffic is pretty intense, no matter the time. The hotel itself is nice and clean and the room spacious with a nice bathroom. No safety deposit box though. Parking also available. Breakfast room was really small, and during our stay there was long lines, as well as lack of space to sit, as the breakfast room was very small for the size of the hotel. The staff was very friendly and helpful.

"Good but..."

4
30/07/2018

The room looked nicely renovated. The bathtub was outdated along with the tiling. The pool was closed during our stay but that was not mentioned on the website which was disappointing. Although you're right next to the highway you don't actually here much so that was nice. I like the area that it was in because it was close to the highway, but the road it was on look like you were driving by factories.

"NAV"

1
30/07/2018

Perfect place to stay at a reasonable rate. Clean and courteous environment. Overall excellent service and quality. The staff is very friendly and met with my needs instantly which made my stay very comfortable. I will recommend it to anyone without hesitation.

Rizwan A, General Manager at Best Western Plus Executive Inn, responded to this review
Dear Nav, Thank you for completing the survey regarding your recent stay at our property. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again soon. Sincerely,

"Good location"

3
26/07/2018

This was the first best western I had ever stayed at and I had mixed expectations but my 4 day stay at the best western plus in Scarborough was very nice.The staff wasn't great and the breakfast room was crowded and had mediocre and pre made food but the comfort and cleanliness was great.The location is fantastic because you are close to downtown and shopping centers and Canada's Wonderland and much more.One more complaint I had was the wi fi was really bad and slow but overall I would recommend if you want a hotel outside of downtown.

"Did not meet our expectation of Best Western PLUS family"

3
26/07/2018

I don't think this should define the chain overall. we chose the hotel for its reputation, location and value. however in this particular instance, we were underwhelmed. the room was two double beds instead of two queens. we used online check-in option, but either the system was down or the person who could access the system was away, so we had to check-in again. the restaurant was on renos, so there was no dinner or room service. breakfast was served, but given the circumstance it was also not up to the standards. everything else was fine. clean, neat.

"Family vacay"

4
16/07/2018

Hotel was very nice, even if under renovations did not disturb our stay much. Room was very nice . For the amount we paid and reserved a executive plus room for 5 people they could have provided enough towels and shampoo for each person. Had to share 3 towels between all of us.. Staff was ok but not very friendly or helpful. The best part was the breakfast which was a nice selection and got us off to a good start the next morning

"I obviously came at the wrong time"

2
09/07/2018

Positives. Friendly staff Will look nice when it is finished Comfy bedroom Not so positives At the time of my stay they were renovating but there was no bar or restaurant and breakfast was in a small room, crowded every morning with food served in paper bowls and plates and with plastic cutlery. Limited menu with eggs that had been kept warm for so long they had lost their flavour. I queued to get a seat every morning and always had to share with strangers. The hotel could have at least used real cutlery! The journey to Downtown Toronto took me an hour and 10 minutes each way by bus and subway so not a good location for tourists. The pool was also closed at my time of stay

"unfinished"

3
20/06/2018

The reception staff were friendly and welcoming, nd the room was good, clean and modern, and quiet even though it is next to the 401 motorway. It was undergoing some renovation though which is the reason I have to give it an average mark. Breakfast was a pain, in a small room, as the main one was under restoration. The staff in there could have been more attentive to the food as it was running out and they were slow and eating and drinking coffee themselves. The pool was also closed. Other than that it was great, and I am sure will be when the workmen have left.

"Good east end hotel by the highway"

4
16/06/2018

This hotel was located right off the 401 so was easy to get to. They are currently doing renovations, so the breakfast room was very tiny and couldn't fit everyone. We ended up eating in our room since it wasn't too far. Breakfast was tasty with a good variety. Hotel room was new and clean and recently renovated. Parking and wifi was free. it's a good hotel for a quick stay.

"conveniently located for an early departure heading east"

4
14/06/2018

We chose this hotel as it was only 20 minutes from dinner downtown Toronto and we wanted to avoid the horrendous traffic congestion of Toronto as we were traveling eastward. Te breakfast buffet was fine, except the coffee that was dispensed from an automatic machine tasted very strange, with thick goo at the bottom of the cups! Our room and bath were clean and comfortable.

"Just ok"

3
04/06/2018

No closed with no notification, no discount for any inconvenience. I feel like I didn't get my money worth. Breakfast was decent for a hotel breakfast. Room was decent but found several pieces hair in my bed on the first night, smh. Friendly staff. Location was nice, about 5 minutes away from the Scarborough Shopping mall/Walmart

"No pool notification sucks"

4
22/05/2018

Other than the no notification that pool was closed it was fine breakfast was good. No discount for lack of pool which was a large part of the reason we booked here in the first place. The needs were like concrete. I should have sleep in the floor it would have been softer

"recently renovated - great value "

5
18/05/2018

this hotel is recently renovated and updated inside out. swimming pool is still closed for reno. clean and comfortable room. friendly staffs and helpful. quiet neighborhood with gas station, convenient store, mcdonald's and the keg in walking distances. the keg is closed for renovations at the time I was there May 2018. this hotel is just off highway 401. central location to Scarborough and Markham. recommend for everyone.

Rizwan A, General Manager at Best Western Plus Executive Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad that you enjoyed your stay with us and hope the next time you come down you will be able to enjoy our swimming pool and new breakfast facilities. Hopefully you were able to get to all the places you wanted to go easily and got to experience what our beautiful city has to offer! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"torontovisit2017"

5
10/05/2018

I stayed one night to be close to a class the next morning, and the room was beautiful, clean and modern, the bed was comfy, the TV reception good, and they had everything you need for a longer stay like a sofa, desk, coffeemaker, microwave, ironing board and hair dryer. The renovations were not a disturbance, except maybe the breakfast room was on the small side and got crowded fast. The pool was still open so I checked it out. A bit small, but there was no one else there at the time. The hot tub was set at 104F, a bit too hot for me. Too bad they don't have Jacuzzi suites, that way customers could set the temperature to their liking. I was on the 4th floor and the sound from the highway exit did not disturb me at all. I didn't have time to sight-see, but I saw a few interesting restaurants and shops nearby. TTC transit system busses are nearby as well if you don't have a car to get around. And most importantly, the staff were very friendly and professional despite going through all those renovations. I will definitely stay there again next time I am in that area.

Rizwan A, Owner at Best Western Plus Executive Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Party 4th Floor"

1
08/05/2018

Room at the end of the hall was apparently the place to party. Loud music all night which normally isn't a big deal and wasn't the problem. The Marijuana that was being smoked and filled the hallway was the issue, the girls dance group we were with in the hotel said something to front desk, but nothing happened. Party still kicking when we went to bed around 12:30. Next day at 2:30 the hallway still smelled.

Rizwan A, General Manager at Best Western Plus Executive Inn, responded to this review
Dear MSEBBEN9, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Pleasantly Surprised!"

4
29/04/2018

Although we knew renovations were being done, there was little impact on our stay. Room was like brand new, and well stocked. Bed was very comfortable. Heat/air condition worked flawlessly. All hotel staff were pleasant and happy. Breakfast was pretty much what one would expect. GREAT STAY!

Rizwan A, General Manager at Best Western Plus Executive Inn, responded to this review
Dear Cathy T, Thank you for completing the survey regarding your recent stay at our property. We are glad that the renovations did not effect your stay, and that our accommodations suited your needs! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Best Western Executive Inn"

5
21/04/2018

Friendly, caring, professional staff newly renovated, very clean. rooms nicely decorated, beds of high quality, comfortable, nice amenities, good breakfast assortment great location, easy highway access Highly recommend

"5 Bouvier Service Dogs welcome"

5
18/04/2018

Although going through an upgrading phase this hotel is one of Toronto's best kept secrets. Wonderful professional staff, clean rooms, great breakfast. Clean and very well managed. We have stayed here twice both week long stays with 5 large Bouvier Service Dogs, proper documentation opens all doors. The staff enjoyed seeing the dogs again as much as the dogs enjoyed seeing the hotel again. The room for us was perfect as was the price.

"Not worth it. "

3
15/04/2018

We stayed here as it was close to a wedding venue we were going to. I had read some reviews that said the rooms were nice and renovated even though they are still renovating. So the room we had was sort of in between. The room itself was nicely decorated and renovated but the bathroom had stains from the caulking and construction. The walls appeared to be unfinished. Which I understand and was warned about but I honestly feel that with the renovations they should give price reductions. It was very expensive. The breakfast was typical hotel breakfasts. Waffles, yogurts, boiled eggs, turkey patties, scrambled and omelet patty eggs. I honestly wouldn't return until renovations are complete and would likely opt for a more affordable option. Staff was polite enough no issues there.

"Less than mediocre stay "

2
09/04/2018

We arrived around 6 pm from driving about 5 hours away with our 3 month old son. We went up to our room to find multiple stains on our bedsheets so we called down to the front lobby to ask for our sheets to be changed to clean ones. They asked us to go down to the lobby to retrieve the sheets on our own and change the bed ourselves. Annoyed but we complied. When we got the new sheets, we went back to the room to change the sheets and they were the wrong size. tried to call down to the lobby 5 times and no one answered. We went back down to get new sheets. Were given new sheets and went upstairs to change bed again. This time there was no fitted sheet for the bed. Getting super irritated, I went down to talk to the staff about this experience. The front desk staff then upgraded us to a king suite. We packed up the baby and multiple bags and proceeded to the new room. Opened the door and it had not been cleaned from its last stay. Bed not made, garbage on floor, towels on floor. This time the whole family went downstairs, including baby. We were given a double queen room as a replacement. It was alright - however the room door was broken and slammed shut every time it was opened. At check in we were told breakfast was severed until 10 am, we showed up at 9:31 and were told they were closed. The staff who said that must not have known the time as it was served until 9:30 on weekdays after asking. The next day we expressed concerns with management who gave us a discount and upgraded our room which did make our stay a little better however it took us 2 hours the first night to even get in a room and settle down and then get food at 8 pm after a 5 hour drive. Not impressed at all! Also - be aware of construction in the hotel. Loud and smells like varnish.

"Poor Customer Service"

3
09/04/2018

Hotel was undergoing construction during our stay so the breakfast was crammed into a small room with not enough seating and the room was too hot with all the food cooking. This will likely improve once renovations are complete. The vending machine on my floor as was also out of service. The exterior of the hotel and the room itself was very nice. The bed was extremely comfortable! Check-in was a breeze and the gentleman at the counter was very pleasant however I was not pleased with check-out. My check-out time was at 11:00 a.m. At 10:30 a.m. I received a call to my room rudely telling me that check-out it as 11:00. I told the man on the phone that I was aware of that and that it was only 10:30. At 10:45, I went to the lobby to obtain a luggage cart (which they did not have enough of). While in the lobby, two hotel staff were at the front desk arguing about whether or not Room 211 (my room) had checked out yet. I approached them and told them I did not appreciate being rushed out of my room prior to check-out time. I have never experienced this at any other hotel and thought it was rude and not great customer service.

"Nice Hotel, Convenient Location"

4
03/04/2018

Hotel is just off the 401 with recently renovated rooms. The lobby and breakfast room are currently under renovation and almost complete. Rooms are clean, comfortable and have everything needed. Even though the hotel is close to the highway, i found the rooms quiet. Hotel also has a pool and fitness room. Breakfast is provided and fairly extensive for an included breakfast. The temporary breakfast room was very cramped and crowded. Hopefully the renovated breakfast room will be much larger and better laid out. Found the rates are a little high for this area.

"Excellent Stay"

4
01/04/2018

We spent 4 nights here. There was some construction going on, but we were not inconvenienced in any way. Staff were pleasant and dealt with us efficiently. We liked the fact we had a pull out couch because we have three children and many hotels do not have rooms for us. Breakfast was great and the breakfast staff were eager to help with any needs. Internet worked well and consistently. The fitness room and pool were also important for us and more than met our needs. Location was also good for us - not far from family and not far off the highway. There were also a couple of restaurants and a gas station nearby even though we didn't need to use it. Very happy with our stay.

"Great Value for Toronto"

5
26/03/2018

Have been staying here off and on for over 5 years. The hotel is under major renovations but they are as friendly and hospitable as ever. The Best Western Executive Inn is just off the 401 and conveniently located for travelling around the GTA and Toronto.

"Great location, great staff"

5
26/03/2018

The location was super convenient to the zoo and aquarium that we'd wanted to visit. Awesome value, and the parking lot itself was nice. They're doing some construction work but it didn't interfere with the stay at soa. Really considerate staff that wanted us to genuinely enjoy our stay!

"One Night"

4
22/03/2018

Great location right near the highway 401. The hotel lobby is having renovations done, but we had no problems. The Keg restaurant is a few minutes walking distance. Breakfast was ok, did not get to enjoy the pool and the gym, hopefully nest time. Lots of parking. Staff was great.

"Expensive for what they offer"

3
11/03/2018

We booked on booking.com; there was no mentioning of the hotel being under renovation; the temporary breakfast room was way too small for the number of guests; there was very little room in between tables; the baked good were stale.

"My home away from home"

5
25/02/2018

Even with major renos happening this hotel is still great! Dane and Rupert again, were so friendly and welcoming. Breakfast. parking, gym were all used and no issues. My room was very clean with fresh, new linens.

Rizwan A, General Manager at Best Western Plus Executive Inn, responded to this review
Dear gibson911, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon, we always look forward to your arrival Ms. Gibson! Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.

"CLEAN , FRIENDLY, CLOSE TO 401"

4
14/02/2018

The room was immaculate. This is a well run Best Western, although the hotel was going through major renovations my stay was great. Quiet at night even though you are right by the highway. The housekeeping and front desk staff are all so friendly it makes the stay that much better. If you are coming to Toronto for business or family on the east end I highly recommend this property. To get downtown off peak, its about 20-25 minutes.

Rizwan A, General Manager at Best Western Plus Executive Inn, responded to this review
Dear jimmyrozner, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as your feedback! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.

"Good hotel"

4
05/02/2018

Stayed here for a week and it was fine. Service is good, breakfast is ok. The beds were very comfortable, the staff was great and the hotel clean. The location was good for what I needed it to be. Would not say it's excellent but is better than average but not excellent.

Rizwan A, General Manager at Best Western Plus Executive Inn, responded to this review
Dear KitRaetsen, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as your feedback! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. As we are undergoing renovations, we are slowly making our way towards the pool/lobby and breakfast area, in order to enhance our guest's experience! We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.

"Team booking"

5
05/02/2018

We stayed in this hotel during a basketball tournament. The manager Jerry Vidal was great and was very accommodating and trying to help us ensure we get a good price for our booking. The rooms were clean, beds were comfortable and pillows were awesome! we had a great 2 nights at the hotel and would definitely recommend this place.

Rizwan A, General Manager at Best Western Plus Executive Inn, responded to this review
Dear Montreal31, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as your feedback! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.

"there for work"

3
28/01/2018

stayed because it was close to work, average hotel , puddle of rust stained water in pool area but it was cleaned up rather quickly, nothing to terrible to complain about. bed was comfortable, it is close to many amenities, right off the highway.

Rizwan A, General Manager at Best Western Plus Executive Inn, responded to this review
Dear Steve B., Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as your feedback! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. As we are undergoing renovations, we are slowly making our way towards the pool/lobby and breakfast area, in order to enhance our guest's experience! We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.

"Nice clean room. "

4
16/01/2018

Stayed at the Best Western Plus Executive Inn over Christmas while in Toronto visiting family. There was construction taking place but that did not deter the great stay. Close to downtown and right on the 401. The room was clean and spacious. I would definitely stay again.

Rizwan A, General Manager at Best Western Plus Executive Inn, responded to this review
Dear Dan G., Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as your feedback! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.

"Review of stay"

5
12/01/2018

Excellent Stay. nice quality. Quite place. Excellent service. Excellent breakfast. Great area and will continue to visit if needed. Rooms were great. Excellent maintenance. Great location. Overall we enjoyed the stay

"Very comfortable and quiet stay"

4
03/01/2018

I recently stayed with my daughter who was attending a swim meet at this hotel. Having been in three different hotels over past month, this one was definitely the best and worthy of a positive review. Despite renovations thru-out common areas, the service was exceptional. The morning breakfasts provided amazing coffee and many healthy options for atheletes. The breakfast room ladies were attentive and caring. The work out room was clean and machines functioned well. Parking was free and easily attained. I highly recommend this hotel for quiet, comfortable and modern rooms. It was a pleasure to stay at this location.

"Outstanding Property!"

5
03/01/2018

Great room, well appointed and immaculately clean. Breakfast was varied and wonderful. Rate I felt was a bit high, but overall a fantastic property and fantastic location! Scarborough Town center right nearby and easy access to the 401.

"All good except the pool"

3
30/12/2017

Family stay for two nights in late December, while biking up at Joyride 150. Pretty good location - 20 minute drive, but straight up Markham street. The good: The breakfast staff were great, promptly re-stocking items and cleaning the breakfast room. Breakfast was pretty standard and probably identical to the Holiday Inn Express next door: waffle maker, cereal dispenser, breads and a few hot items. Our second floor guestroom was very quiet and recently renovated. Check in staff were friendly. The bad: There was a clear lack of attention to detail when it came to cleaning. There was hair left around the bathroom sink, and crusted on liquid at the side of the bedside table - it could have been a milkshake at one point, or worse. If you slept with your head facing the middle of the room, it would be right in your face. The ugly: The pool was frankly disgusting. We were there for three days, two nights, and the same sunflower shells and hairballs (seriously - my cat would be jealous) were on the pool deck. It obviously hadn't been cleaned during those three days, although the towels were occasionally replenished. The sauna looked like there was mold on the floor by the heater, and the floor grates by the windows on the pool deck were so rusty, that anyone walking over them in bare feet would have cut themselves. The overhead pipes need a good coat of paint to keep the rusty water/condensation from dripping onto the tiles below and causing stains. The hotel was undergoing ground floor renovations, and maybe that kept housekeeping staff too busy to pay any attention to the pool area. I don't think it needs renovations, just a proper cleaning. Also, the hot tub was probably at the highest temperature I've ever experienced in a hotel. It was awesome (but bordering on a safety hazard) - definitely well above the sign which said it was 104F. I don't think we'll be staying here again - the kind breakfast staff could not tip the balance away from the very poor housekeeping.

"Recurrent Stays Here"

5
24/12/2017

Over the last few years whenever we overnighted in Toronto, it would be at Best Western, except when there was no room at the inn. The cleanliness, service, and breakfast have always been beyond criticism. Attendants have always very courteous. Rooms are very quiet. Have always enjoys my stay here.

"Great place to stay in Toronto!"

5
18/12/2017

The location is really good, right close to the highway and easy to get to places. The parking in front tends to get full pretty quickly. Thankfully, there is more parking behind and the free parking is definitely a bonus. Check in was pretty quick and the room is clean, modern and spacious. We enjoyed staying here for the three nights we were here and the free breakfast had a pretty good selection! The jacuzzi, sauna and pool was good to go to after a tired and long day. The day we went, it was really quiet and empty and a couple joined us for the jacuzzi but still maintained the tranquility of the place. The reception staff was very nice and accommodating which we really appreciated. Only thing was the housekeeping tended to be forgetful and we had different instances where they cleared the towels but did not replace new ones (one day was bath towel, another was bath mat). Nonetheless, I would still return as the reception staff and the breakfast area staff all made up for it. An absolute delight to stay here. You can also obtain free hot water from their 'coffee machines'.

"Second visit as good as the first"

5
18/12/2017

This is our second stay at this hotel this year. While the hotel is under renovation it does not not impact the quality of the stay. This hotel is situated close to the TPASC . so if you are looking for a good place to stay close by this is it.

"excellent stay, enjoyable pool, hot tub, amazing breakfast"

5
12/12/2017

it was an urgent stay at this hotel for my family, but met all our needs, amazing pool and great breakfast, the rooms have all brand new furniture, good internet service, the location was close to all

"No air or hit water"

2
10/12/2017

We stayed after landing in to Pearson. Front desk people were lovely but we had a non working heating cooling unit in out room. No window to open to get fresh air. The lady did come up to try get it going 11pm but it was short lived. Too late to move rooms by then we were to tired and it was not offered in the first place. So no sleep after long day of travel then to have no hot water in the shower. Warm at best. Elevators were also not working that morning so we had to lower all our luggage down a big flight of stairs. Besides that place is clean and rooms are nice. Sad we lost our money there for a night of no sleep.

"Renovations"

2
10/12/2017

We stayed 2 nights - Lobby of hotel is undergoing a complete renovation which meant the pool was closed during our stay, elevators not accessible for 1 morning, parking reduced due to roof reno at same time. Room rate was comparable to others in the area, it should have been reduced - the reno's were not detailed at time of reserving & downplayed at check in.

"Quite, good breakfast, great wifi!"

4
09/12/2017

The room was clean, comfortable and quite despite the Kids sports team that occupied the rooms around us. The breakfast was good. The in room wifi signal was the best I've ever receive in a hotel, great for streaming.

"I just love this hotel!"

5
06/12/2017

I stay here about a total of 3 weeks per year. Just look at my other reviews for this property! They are undergoing a first class renovation / update and it never affected me in any way. The hotel was getting a bit dated and I am sure they have done most if not all of the rooms. They're currently updating the breakfast room and the temporary room is very nice. Julia on the front counter is amazing and I tell management she is one of the reasons I keep coming back. The location and accessibility are excellent with a lot of shopping and dining options close by. Surprisingly, it is at two main streets (Markham Rd and the 401) but I have never ever had an issue with noise from the traffic

"Best place to stay for your money"

5
05/12/2017

Very clean and friendly place to stay . Will use as my hotel to stay at for future trips. Best value for my money. Very clean pool and hot tub. Breakfast was good. Close to everything I need. Free parking is great as other hotel do not offer that.

"Another excellent stay at Best Western"

5
04/12/2017

This BW is very well located, close to STC and 2 minute walk to The Keg. Also easy access to the 401. No complaints, clean, quiet, good breakfast, easy parking, comfortable beds. Been there before and will stay there again.

"Broken A/c..Heating"

4
27/11/2017

Great place only complaint is the Maintenance request to fix the non-working Air Conditioner in room after three days still no repair guy came and no other available rooms never got fixed. Also no Windows to let in some fresh air on top of that so air was very still and hard to breath. But 1st floor offers some rooms with windows i believe ....If there available.

"Working as always"

4
26/11/2017

Not a bad location right off the highway. They are currently under construction and it could look much nicer but over all the stay was fine I will stay again. Room was clean and bed was very comfortable. Overall no complaints about my stay.

"One Night Stay"

4
22/11/2017

We were very impressed with this hotel. Our room was lovely, pleasant and helpful staff, and a decent breakfast. We would definitely stay here again. Great location right off the 401. Worked well for our trip to Toronto.

"Perfect rest stop"

4
22/11/2017

Stopped here at 500am local to get a few hours sleep before heading on to Ottawa. Reasonably priced. Very clean, even though there was some minor renovations. Overall I was very pleased. The breakfast was good (for being free).

"Not What It Was"

3
19/11/2017

Since its opening I have frequented this Hotel many times a year. I have found in the past two years as my visits have dwindled so has the hotel environment. Iam not sure if it is because of the staff turnover or what ever but it's not the same. I switched Hotels years ago because of price when this property became available however I now find they are pricing themselves above other nearby locations which I do find disapointing and find myself more often now seeking other locations.

"Nice comfortable one night stay"

5
15/11/2017

Couple of friends and I enjoyed our one night stay at this nice Hotel. I am a fan of BW and this one did not disappoint. We attended a Hockey game and left for Montreal the next day. If I was staying longer I might want to be a little closer to downtown but this location was convenient for our visit. The staff was great and getting a cot for our room was no issue. They were under going some renovations but this did not effect our stay. I would definitely consider this location when visiting Toronto.

"Great Hotel - Great Staff"

5
10/11/2017

Everything was excellent. Great hotel, friendly staff, loved the amenities. Everybody was very accommodating to our schedule and needs. I will definitely stay here again and I highly recommend this location to anybody looking for a great stay.

"Nice hotel but a disappointing breakfast"

3
28/10/2017

We arrived from the airport in the evening and retrieved our booking from two friendly gentlemen. When we went to our room we were surprised to learn that there was no room safe, but two fridges and a microwave which we would never use. The rooms are very spacious and comfortable and also very quiet. They were making alterations to the ground floor when we were there so we had to use a temporary breakfast room that became very crowded. The breakfast was self-serve and all we had was Styrofoam cups and plates with plastic forks. The food left a lot to be desired for the price they were charging. We were awoken one night by a rumpus on the corridor but was quickly dealt with by the management. We were there on a weekend when two football/hockey teams were staying (all boys). For some strange reason, they all had lunch including the adults on the corridor and the mess they left surprised us. All in all, I would probably use this hotel again as they seem to have good staff working there.

"Not as good as last time"

3
27/10/2017

Stayed a few years ago and had a far better time. This time, although the room was fine, we were kept up quite late thanks to a group of pre-teen girls running up and down the hallway screaming until midnight. We were on the ground floor, within earshot of the front desk, and yet nobody asked them to quiet down (and/or they and the parents were quite rude and inconsiderate to other hotel guests). Swam with my daughter in the pool, it was cut short by a woman who brought her (approx 8-10 year old) child into the pool who vomited A LOT right in the water. (astonishingly the woman walked the vomiting child out of the pool rather than lifting her right out immediately-this is not the hotel's fault but rather speaks to the ignorance of some people). We got out immediately and went back to our room to shower; but on the way did stop at the front desk to notify them, expecting they would want to close the pool (as is required by the health department). ....The pool did not get closed at all...I checked a few times that evening. Breakfast was decent, nothing special. Likely we will not return based on this last visit.

"Convenient and quiet"

4
22/10/2017

Convenient location for our trip. Great breakfast options, nice pool and hot tub to enjoy after a busy day. Construction within the hotel did not cause any problems. Never had any problems with parking.

"Zoo package"

5
11/10/2017

This was a family trip and we stayed two nights and stayed in 3 rooms. We had 3 couples and 6 children. The front staff was very friendly and welcoming. They had prize for all the kids which was a great start to our trip. The breakfasts were good although the room could be a bit bigger with more tables. They did let us know that if we arrived before 9 there should be room and there was. The hot tub and especially pool were a great hit. The chlorine smell was quite strong but it usually is in public pool. It was nice and close to the 401 and the zoo. Had a very nice stay.

"Great value and updated rooms"

5
02/10/2017

The hotel is in the middle of updates so the hallways are a bit cluttered but the rooms are lovely and the hotel is quiet. For some reason, we had two fridges in our room but no safe, and I sort of expect a safe in hotel rooms nowadays. Otherwise, the room was modern and the bathroom was very nicely updated, bright and clean.

"Best value overall"

5
01/10/2017

I stay Monday till Friday for almost year for work and I really enjoy my stay in that hotel. Even though they're going though a major renovation, the hotel is a decent shape. The stuff is nice helpful.

"Don't stay at this hotel in summer"

3
30/09/2017

The room I stayed in had problems with the air conditioner. I complained about it and they said the unit needs to be synced and it should be ok. It worked for a few hours after the cleaning person synced it, but continued to have problems. It was very hot and hard to get a good sleep. The TV remote had many buttons that did not work.

"September 2017 stay at the Best Western Plus Executive"

3
27/09/2017

Stayed at the Best Western Plus Executive Inn, Estate Drive, Scarborough, Toronto between the 10th – 15th September 2017 and returned 18th- 21th September 2017, with my partner for a city break in Toronto. The first thing that you realise about this hotel is that is some distance from the centre of Toronto, although it accessible via the Toronto Underground System (the Toronto Transit Commission or TTC for short), you have to go to McCowen Station (which is the last on the line) and either walk, it's a 20-25-minute walk or get a Taxi (Taxis are C$ 7-8 dollars, which at the time of writing this was £4.21-4.81). This hotel together with the Holiday Inn, located next door is on a light industrial estate to the east of Scarborough Town Centre, so it is a curious mix of hotels, wholesale clothing warehouses, a Toyota distribution centre, a gym, a Keg Steak House and a few religious buildings (Jehovah's Witness etc), and a few others, it is a strange mix. Anyway, we arrived at the hotel 3-4pm on the Sunday, after a long flight across the Atlantic, all we wanted to do was have a shower and freshen up and was met by a guy at the counter who was trying to explain to two American ladies, that their room wasn't ready (although he was making a very bad job of it and didn't appear to have a clue what he was doing) they had just driven up the deep south in the US, so they'd had a long drive! So, my first impressions weren't good, I thought ‘we're in for a wait here', just at this point another female reception staff appeared, and she did know what she was doing and we were checked with the minimum of fuss, leaving these two bemused ladies at the reception. First impressions of the room were good, for the first week were on the fourth floor, at the back, now it is bordered by a Freeway at the back, and the view wasn't great, but to be quite honest although you could hear (very faintly) the traffic, it wasn't intrusive and we didn't have any trouble sleeping. The room was a reasonable size and very well equipped, with a large flat screen TV, (with a reasonable selection of TV programmes in English and French, both Canadian and US) fridge, microwave, tea/coffee machine, (tea & coffee, cups, but curiously no spoons or milk), sofa bed, coffee table. The bathroom was a good size, with a good shower over the bath with lots of fresh white towels (which were changed daily), shampoos etc and a hairdryer. The room also had air conditioning, and although the fan was a bin noisy it was actually very good. The room did have Wi-Fi but never used it so can't comment. After a dip in the spa pool (which very hot and very nice) we had a shower and a freshen up, we then went out to the Keg Steak House for something to eat, which is a five-minute walk from the hotel and is very good! In the morning, we went down for breakfast, now this is very thing start to go a little bit wrong. First impressions are not good, the breakfast area is very small, only about nine tables, so it gets busy very quickly. There is a good selection of fruit juices, yogurts, boiled eggs, cereals, tea, coffee, toast, pastries etc, but the cooked food leaves a lot to be desired, there's very little variety (the hotel only rotates what they serve every two days or so, so you get the same things time and time again), the food is bland and tasteless, (in the end we stopped going for breakfast the second week) and worse of all they only have paper plates and plastic cutlery. On our return, the second week (we went for a weekend in Montréal) we had a room on the ground floor, which was identical to the one on the first week, so no problems. I would describe this a as a middle range hotel, the price paid was good, but it's a trade-off between the distance it's from downtown Toronto and price. If you stayed in downtown hotels it's a lot more expensive. This hotel has good facilities, the pool was good, the spa pool was excellent, it has a sauna and a gym (didn't use either so can't comment, but they looked good), the room are good and well equipped, staff are helpful (especially Eira on reception, we left a large bag at this hotel whilst we went to Montréal for the weekend, and we checked out late at 12.30pm the second week, all at no extra cost, all arranged by her, excellent!) One point we both really liked is that there is a tea and coffee on tap 24/7 just at the side of the main reception, this was a really good idea. What lets it down is the breakfast, firstly paper plates and plastic cutlery I can only describe this as shocking, I've never been anywhere is the world where this is done, secondly, they need to do something about the cooked breakfast food, as previously stated it's bland, tasteless and poorly presented (There is a waffle machine, which I did try once). Lastly, would I recommend this hotel, not sure is the answer to that, it's got a lot going for it (as previously stated), but the breakfast situation lets it down, if they make some effort with that that, it would improve the situation 100%, and you really need a car, the distance from Scarborough Town Centre really is a bit too far. Things to do and see in Toronto, firstly the Keg Steak House (next door) is worth a visit, not the cheapest, but it's very good and service is excellent, getting around on the TTC is easy, once you've worked the pricing systems which is a bit complicated certainly at the beginning (I would describe it a cheap and cheerful), we got a return ticket in and out of Toronto which is C$ 6 dollars each. Toronto Island and the CN Tower is also worth a visit. There was some building work going on there whist we were there, (on the ground floor) but I have to say never heard them, and saw one workman on the last day, that's all !

"Clean hotel service could be better."

4
20/09/2017

Clean hotel. Breakfast was the usual hotel type thing. I was on nights and had a hotel employee wake me up on the second day because apparently he doesn't know what a do not disturb sign on my door means.

"V"

5
19/09/2017

Our family visited in mid September and were impressed with the Hotel. the hotel is clean, located centrally near the 401 highway. the staff are excellent, supportive and willing to assist. the breakfast and the Wi-Fi were very good and the hotel is recently renovated. Parking is available at no charge and coffee/tea available all day. Certainly refer this hotel

"2 Thumbs Up"

5
14/09/2017

Excellent location close to Hwy 401 at Markham Rd in Toronto. The staff was very attentive, our room was huge in comparison to most hotel rooms and comfortable. The breakfast was adequate and certainly lots of variety available. A most comfortable stay with an excellent sleep. Highly recommend. We have stayed there before and would again.

"Excellent hotel"

5
14/09/2017

10 stars is an amazing hotel made me feel comfortable every time i choose this hotel. I went to different locations, all of them the same, the one on Muskoka i like the best, the Jacuzzi the area around is amazing.

"Hotel"

4
10/09/2017

We stayed here because we were planning on going to the zoo. It is close by and easy to find. While we were here, the hotel was experiencing renovations, but it in no way hindered our stay. Staff was friendly and helpful. Kids loved the pool. The only down side we experienced was the dining area for the continental breakfast was a bit too small for the guests staying. It seemed everyone was there at the same time and so space was limited. We ended up taking our food back to our room to eat which was a bit of an inconvenience.

"Wifi sucks!"

3
03/09/2017

Could not log on to wifi, super slow freezes at login screen. Room was comfortable and clean and had good amenities. Big shower with lots of hot water. Breakfast was mediocre at best. Typical hotel food. Pool and hot tub are excellent. Easy to find and lots of FREE parking, which is great because other hotels in area charge a fortune for parking. Overall mediocre value for price charged. Stayed in better, and stayed in worse.

"Stray at Best Western"

5
03/09/2017

For it's price and location, our stay at Best Western in Toronto was excellent, the staff were great from the breakfast, cleaning staff and the registration. The breakfast was great and the staff went out their way to take care of us.

"First Impressions"

2
01/09/2017

I knew that this hotel was undergoing a facelift when I made reservations to stay here. But the good reviews won me over. First impressions, though, are very hard to overcome. First we had a hard time finding the hotel because the sign on the building was down for replacement (I guess) and the street level sign was facing the other way from the way we came in. So I had to ask reception to make sure I was in the right place. The lobby was small and uncomfortable. The gentleman who checked us in was friendly enough and told us that our room had recently been renovated and to let him know how we liked it. So the five of us trooped up to the room. Going to the elevator was dark and cramped. Getting out, I honestly wondered if we were in the right spot. We had to walk past workmen putting down carpet, there was construction dust, and new carpet/paint smell in the hall. Our room was indeed done - but not well. The new carpet did not go all the way to the wall in a couple of places, there was some skirting board missing, but most disturbing was the white powdery dust at the bottom of three of the walls and onto the carpet. The same powder was in the fold out couch and along the bottom of the beds boards. We didn't know what it was, so we called the front desk to ask. A gentleman came up and looked at it, told us he didn't know what it was either but not to worry about whatever it was. To be fair it I suppose it could have been construction related, but it also looks like something you'd put down to get rid of bugs. The mattresses, which i always check first thing upon entering a hotel room, were the most questionable I've ever seen. We really almost walked out. In the end, we didn't. Breakfast, on the other hand, was terrific. It was not a comfortable stay, and it will be a long time before I try staying there again. PS. I drove by more recently and the signs on the building are replaced.

Rizwan A, General Manager at Best Western Plus Executive Inn, responded to this review
Dear LaraS322, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using your experience to implement improvements to ensure that we offer a better experience for guests in the future. I hope you will consider staying with us again so we can have another chance to provide you with a superior experience. Sincerely,

"ok with quirks"

3
25/08/2017

We stayed here for 2 nights while visiting the ROM and Toronto zoo... The building was under construction when we arrived... This really did not interfere with us much , more like a nuisance .... The breakfast was ok ...The breakfast room was small, but manageable... The only thing we disliked was the $150 damage charge to my credit card ... I am sure that people have damaged rooms in the past , but to unfairly charge everyone in case,they do something or stole something from the room ... I well just wrong!

"Breakfast Area needs to be overhauled"

2
24/08/2017

After a long night, it's nice to go and enjoy a relaxing breakfast. This BW has anything but that. The dining area is very small and fills quickly. There are no staff to control the flow of traffic. The line I was in was created by the guests, but other guests who didn't want to wait in line easily walked past the line and entered the room with no regard for those waiting in line. Consider the Holiday Inn Express which is also nearby.

"Nice property, but better be an early riser to catch breakfast"

4
20/08/2017

Overall, this property worked well for it's proximity to the Toronto Zoo, the Asian restaurants in Scarborough, and access to downtown. However, due to limited breakfast room space, you had better be an early riser to avoid major congestion.

"Week long trip to Toronto"

4
16/08/2017

It was a very good hotel to stay in. Affordable and clean with many amenities, the staff was wonderful, friendly and professional. Breakfast was a bit hectic so we generally skipped it. I would highly recommend choosing this hotel, a very pleasant stay.

Rizwan A, General Manager at Best Western Plus Executive Inn, responded to this review
Dear Loren L, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as your feedback! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.

""Lipstick and Mascara" Remodel"

2
14/08/2017

This location is being remodeled...signs everywhere to excuse an noise or mess. We walked into a renovated room...beautiful...bathroom...stunning! Then we tried to flush a toilet...doesn't want to flush....shower...$20 shower head and water rising in the tub as you stand in it. The great pillows don't help if the mattress is terrible and they are terrible!! Unfortunately, to make our whole stay complete the cooling system kicks out and our room is 26 degrees, or almost 80 from midnight on! I could go on but I won't because it's still an old hotel that the "lipstick and mascara" remodel isn't going to improve your stay!

"Zoo Trip"

3
14/08/2017

Nice place, even under reno's. The bed was like a rock, might have been more comfortable in the chair, pool is out dated needs reno's there too. Good location for going to the Zoo, Jack Asters just around the corner.

Rizwan A, General Manager at Best Western Plus Executive Inn, responded to this review
Dear 867colinr, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as your feedback! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. As we have completed out guestroom renovations, we are slowly making our way towards the pool/lobby and breakfast area! We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.

"STAY AWAY"

1
08/08/2017

VERY BAD EXPERIANCE Stay away, rude staff, the room carpet and sheets had stains and the bathroom door handle was broken. Lots of noise in the hall after hours which the staff did not respond too. Watch where you park, there is construction debris littering the parking lot.

"Wedding Hotel"

4
08/08/2017

We chose this hotel since it was close to the Guild Inn and the 401. It was a good price and not noisy due to the proximity of the highway. I was impressed with the renovations inside the room. Loved having a couch to relax on, and a nice bathroom to get ready in. The breakfast was pretty good and you could make your own breakfast sandwiches. It was a small room but they recommend the best times for a less busy breakfast experience if you're willing to wake up a little early.

"Great place"

5
31/07/2017

The room was very clean and confortable. The staff during check-in was very polite and took the time to answer my questions in a friendly matter. The breakfast was great, very nice options. Easy access to the hotel from the highway. We will stay at this hotel on our next trrip to Toronto.

"Strange rules/ policy "

2
30/07/2017

I was room was never properly cleaned. First day we told them not to clean it as we came back in the afternoon and room wasn't cleaned yet. Second day they decided not to clean it without any explanation. Third day room was partially cleaned and our bed wasn't even touched. We found a strange note on one of the beds: " We could not make your beds because you had your personal belongings on the bed. Our policy states that we can not touch your personal belongings". There was an iPad on the pillow on one bed and a small purse ( empty and closed) on the other. I have stayed in many hotels and never encountered such policy anywhere. To makes matters worse our TV never worked and we were told that nothing could be done as the maintenance crew only works on weekdays .

"Thanks to staff"

5
29/07/2017

Part of the hotel under contraction and for staff it is not easy period. But they doing good to give quality service each day and night. Thanks to all off you. I hope after renovating all rooms you could fast repair pool area as well.

"Unkept Promises + LAw Night Partiers"

2
28/07/2017

The Desk Staff and Manager promised repair of the TV, that didn't happen. There was a noisy party in the hallway after midnight - in earshot of the Lobby - no response from the Front Desk Staff. There were no gluten free options for breakfast and the exercise equipment was broken or worn and sparse.

"Good Staff"

4
27/07/2017

The hotel was nice, and it had just been in the process of remodeling. But the staff was exceptional! I would return just because of the people. The people at this hotel make the difference! Very helpful, seemed genuine & interested, and kind.

"Hotel was great"

5
27/07/2017

The hotel was great and served our needs. The staff were very pleasant and courteous and did a great job. The rooms were very nice and had all the things we needed for our stay. Only bad thing was the hot tub was broken and it was not going to be fixed until after we left. Breakfast in the morning was great and again staff did everything to help us enjoy with lots of hot food. Nice place to stay.

"Friendly, professional staff"

3
24/07/2017

Professional , friendly staff. Suited our needs for an overnight stay . Convenient to the 401. Very clean . Range of breakfast foods . Some upgrades / construction during our stay . Did not affect amenities offered .

Rizwan A, Front Office Manager at Best Western Plus Executive Inn, responded to this review
Dear Jill W., Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.

"Beyond my expectation-very comfortable"

5
23/07/2017

The hotel has just been renovated. The room is very spacious and looks like new making our stay very comfortable and feel like staying in a 5 star hotel room. The complimentary breakfast has good spread with smart presentation. The receptionist was very helpful fixing our air conditioning issue.

Rizwan A, Front Office Manager at Best Western Plus Executive Inn, responded to this review
Dear shaopingc2017 , Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.

"Just What We Needed"

4
20/07/2017

We stayed here as a family so we could do some exploring around the Toronto area. Check in was quick. They had maps of the Toronto area on the counter that showed the locations of some nearby attractions. Overall, our room was clean and we had no problems with anything in it. While it was next to the highway, the noise was not noticeable. Breakfast was plentiful and enjoyable. The pool was a little cold for being heated but the hot tub was heated perfectly and quite big compared to other hotels I've stayed at. We also had no problem at check out. Overall, I would stay here again if I were venturing to the Toronto area.

Rizwan A, Front Office Manager at Best Western Plus Executive Inn, responded to this review
Dear Matthew M, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.

"Zoo visit"

4
18/07/2017

Excellent for Grandparents travelling with young grandchildren. Pool and breakfast setup were greatly appreciated. The location is relatively close to the Toronto Zoo and easy highway access. Location avoids the worst of central city traffic.

"BW SCARBOROUGH"

5
18/07/2017

Great stay. Clean and friendly service. Will be staying there again this week coming. Under construction currently but this did not interfere with our stay at all. Handy hint, if you love bananas take them while they are out as they are often replenished but often out too.

"Nice hotal, very friendly staff"

4
17/07/2017

A recently renovated hotel with very friendly staff. The hotel is located very close to major highways and everything is near by. Free breakfast has the usual items like eggs, sausages, waffles, good varieties of cereal and yogurt, fruits, tea ,coffee and juices.

"Happy."

4
17/07/2017

Close to 401 and restaurants. Pool & hot tub nice. The hallway on first level was in dissaray due to renovations. Drywall dust on carpets etc. Did not affect the comfort of our room. Would stay here again.

"Perfect stay"

5
09/07/2017

Words cannot express how impressed I was with with our most recent stay. The last time I stayed at at BW was approx 10/15 yrs ago and it was a horrible stay, that's why I never returned. Gave it another chance this time due to great pricing I found and boy, did it deliver! We were four adults, room contained 2 Queen-size beds and a sofa that pulled-out into a sofabed, 2 mini-fridges a coffee machine and bedside lamps that also had mini-lamps that attached to it for midnight reading. The highlight was the breakfast! Manned by two hard-working Filipino ladies who work tirelessly to ensure the food is always replenished (as per other reviews, the breakfast room does run out of tables/chairs so come before 9am), but the selection is hard to beat: yogurt, diced fruit, hard boiled eggs, a make-your-own waffle machine with condiments, selection of breads (brown/white/multigrain sliced bread and bagels, pita, mini danishes and croissants and muffins, varying sausages by the day (flat or rolled) and eggs (scrambled, sunny-side up, cereals,etc...). Located outside the breakfast room were two coffee stations where the coffee is specially ground for your cup, and I really appreciated that to-go cups with lids were available with milk/creamers that are ALWAYS replenished with crushed ice on top. Only imperfection was when we checked in, we were missing a whole bunch of towels (only provided one set) and a blanket and when room was made on the 2nd night, housekeeping forgot to replace our towels again). Oh--and they need to crack a smile a little more often. Overall, thanks Best Western Plus Executive Inn for changing my mind about the BW brand. I will request your hotel name for my next hotels stay! :)

"Our visit was awesome"

5
07/07/2017

We brought the kids to see the zoo and ripleys. When we got to town we did ripleys first then went to our hotel. The hotel we booked was a rat whole. We cancelled our room there and was stuck with no hotel. We checked online for deals and saw we were close to The Best Western Plus. They found us a room. Gave us a few deals. Pretty much turned our trip around. Our second day we went to the zoo which was only a short drive away. The kids enjoyed the indoor pool there even though it was chilly as they are used to heated pool. Hotel is a short walk to The KEG which was awesome. This is a great place to stay if you want to go to Toronto. My suggestion is do what you want downtown Toronto first as it is about a 45 min to Ripleys.

"Great place for family"

5
05/07/2017

Travelled with kids and grandkids...great pool area...breakfast and very nice rooms. Had two rooms....both great. Staff very helpful and knowledgeable about area attractions. Second time staying..will always book here.

"Good Value"

4
03/07/2017

Go train made easy access to CN tower, Aquarium and Jays game. (20mins away) Avoided all the hassle of Toronto driving/parking! We were not sure about staying so far out when booking. The Keg, easy walk next door for dinner first night arriving. Staff very pleasant and helpful with figuring out transit. Hotel itself was comfortable and good value, we felt. We had a quiet stay(in our room), despite a very full hotel - Canada Day - and appreciated that! Location worked well for our needs. Would definitely do again.

"Comfortable stay but management not up to usual BW standards"

3
03/07/2017

The room was renovated and comfortable and the hotel was quiet. As far as that goes, all was good. On check in I asked for late checkout Sunday (pay to stay until 3pm) and was under the impression that this was no problem. When I followed up on Saturday, I was told that there was no option to stay that late but that I could pay $75 to have the room an extra hour (till noon). At all the BW hotels I have stayed at, I have never seen such a cash grab. $75 for an hour?? Usually an hour is considered late check out and is free if available. While the hotel itself was nice enough, I will not be returning.

"Worked for me, despite deficiencies"

3
26/06/2017

I reserved my room through BW Central Reservations on-line. I reserved a room with a spa tub. When i saw my room, I thought it was the wrong room. But hotel staff said that spa tub rooms were eliminated a year ago. But this was a reason I chose the room. I was told the manager would contact me but he never did. Also, there were mildew stains on a pillowcase and a light switch on the desk lamp malfunctioned. Still, I created a viable experience for myself in the space and enjoyed my stay well enough.

"Good stay - unexpected charges after visit"

2
23/06/2017

Came down for a weekend to Toronto with the kids and spouse. Picked the spot for its convenient location (close to 401, local amusements), it's pool (our kids are easily amused!), and the breakfast that is included (I'm easily amused, too, especially by waffle makers!). Our stay was generally pleasant (we ignored the peeling wallpaper and odd state of partial-repair in some places, knowing they were renovating). It was only after we received our credit card statement a month later to find that we'd been charged an extra $150 to cover repairs to a chair. After following up with the front desk staff, I was sent an image of thin black marks on a chair seat that was presumably from our room (see photo). No other explanation was provided, least of all why it would cost $150 to remove marks from a chair seat. I contacted BWI customer-service officials, who also did no budge on the issue. This was our last stay at a Best Western Hotel. Hilton-here-we-come.

"Good Quality Stay"

4
21/06/2017

We stayed here on a sunday night after a Blue Jays game. Chose this hotel because of its close proximity to the Toronto Zoo. Got a very good rate for Toronto. June 2017 they are still renovating. We knew this ahead of time and it did not affect our stay. Microwaves and fridges in rooms. Beds were firm, plenty of pillows. Nice clean indoor pool area also contained a hottub, sauna, lounge chairs and patio sets. Very close to 401, we were not disturbed by traffic (but we always bring a noise fan to hotels with us). Very good full breakfast in the morning from 6-930am is included. Complimentary coffee in lobby was really good.

"20 Years Old but Being Refreshed"

4
20/06/2017

Good place to stay close to McDonalds and a Keg, both within 5 minute walks. Rates howevver are starting to creep up, original rate quoted was 171 which would be over priced. Location is out of the way but close to the Toronto Zoo and Scarborough Town Center where the Subway can be accessed.

"loved it"

4
19/06/2017

they welcomed us at the door!!! the staff member in the morning was greattttt! very helpful! we had to leave Ramada plaza downtown, it was in a bad place to start and I couldn't get my money back from hotels.com so we looked up better hotels and found bw and it was great, good location

"Good service."

1
18/06/2017

Good service, room clean. Good location. Ppl are friendly 1 hrs to naigra falls 30min to the Toronto city, Close to bus station restaurant and many more. The breakfast ok. The pool and sauna are great.

"Great Hotel!"

4
14/06/2017

I was in town on business and had been booked in to this hotel. There are many rooms that are being renovated, but I was lucky and got a renovated room on the top floor (4th floor). There is a rather off-putting Oder in the hallways from everything being so new - but that will dissipate with time. The room was amazing. I had a King bed, a little work desk, a fridge, a microwave, and a TV. The tub/shower was good, and hot water was almost immediate! The pool was nice - although I found it a little cool despite the sign on the wall stating that the temp is regulated to 80F. The hot tub was great! Good jets and not too hot - very relaxing. Breakfast was good too! Real protein!!! Sausages, and sausage patties, mini omelettes, had boiled eggs, cream cheese! Coffee and Tea are available 24 x 7 just off the lobby - and they even had my sweetener - Sweet & Low! That also had Splenda (God only knows why anyone would want it!). There is supposedly renovations going on and there can be noise from 9 to 5. I never heard any noise that would have disturbed me. Not even the 401! The windows isolate you from any outside noise! And the air conditioner in my room absolutely ROCKED! It is controlled by the thermostat on the wall. While I was in Toronto there was a heat warning! The temp was 34C and 39C "real feel" with the humidity! I set my A/C at 19C - and it worked! I was cool as a cucumber and had a great nights sleep! And the Wifi worked well too. About the only negative thing was the computers in the "Business" center. About all you can do is browse the web and open an MS Word document. I am a sysadmin and when I tried to use Logmein, I could not install the logmein client. Also, I could not create a VPN connection to my work. Nor could I access the full complement of Windows 7 programs and features. The machine is so locked down that it is effectively useless for all but the most rudimentary web browsing. Very disappointing. Other than the "business" computer, this really is one of the best hotels I have stayed in! I would stay here again in a heartbeat! (although I would bring my own laptop next time!)

"A great hotel with brilliant staff"

4
14/06/2017

The room was very spacious and luxurious. I stayed over for my friends wedding and were there for 6 nights. The staff was amazing and very helpful. Brilliant internet connection. In addition to this, couple of computers were situated by the reception for customers to use. Staff were very helpful. A truly amazing stay. Near by you can find "The Keg" and couple more restaurants/take out.

"Useful hotel"

4
13/06/2017

Hotel suited my needs. Appreciated the breakfast availability. Staff friendly and helpful. Practical set up that gave me what I needed. No time to use the fitness centre but valued the fact that it was available at decent times.

"Comfortable place for a reasonable rate"

4
10/06/2017

Hotel was under renovations, but the room was renovated, comfortable and nicely laid out, except that the couch needed a lamp beside it in order to read. There is a pool, work out room, computers with printers and free wifi. Free breakfast is good. Waffles, fruit, breads, cereal and hot items, etc. Rooms were clean, hallways were being renovated but it was clean, just not 'pretty' yet.

"Amazing stay!"

5
09/06/2017

Our stay was amazing from beginning to end. My family and I stayed here for 7 nights for my wedding. The staff were so helpful and polite and went above and beyond there remit on occasions to make our stay memorable. Breakfast was also great with lots of good options.

Rizwan A, General Manager at Best Western Plus Executive Inn, responded to this review
Dear 72maneshg, Thank you for your feedback regarding your recent stay at our property. We hope you enjoyed your time here in Toronto for your wedding occasion. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.

"Great stay"

5
05/06/2017

Very nice hotel pleasant staff great rooms great location very clean and well maintained was there one night only but will be back again very soon thanks for the great night and easy check in and out you won't be disappointed

"Dance Competition "

5
05/06/2017

Lovely clean rooms! Excellent, helpful staff. Amazing breakfast! Went above and beyond the standard continental breakfast of any hotel. Pool area was nice and water temps were good! Would stay here again!

"My home away from home while in Scarborough"

5
01/06/2017

I have stayed at least 2 to 3 weeks a year over the last 15 plus years at this hotel. It is my choice when I am in Toronto and never let me down. Some of my earlier reviews suggested the hotel was due for an update. They are well along in getting it completed and while there are signs letting you know of a possible noise issue during construction I never once experienced any at all. I did see the workers so i knew they were there. My room was spotless and the breakfast buffet is one of the better ones you will get in a BW Plus. The front end staff is really good as I was having an issue with my credit card as it was not swiping. They got it solved. Julia who works during the daytime is exceptional and when I would get her a coffee in the morning she was even more bubbly if it was possible. i have 2 more trips this year and I will be staying at this conveniently located hotel if you have a car. If not, there is a bus route and a huge shopping mall nearby.

"Good Location, Easy Access, Nice Amenities, Newly Renovated Room"

4
30/05/2017

Location: One mile from Scarborough Town Centre, where there is the obvious shopping (including Walmart), and many chain restaurants. One mile from the McCowan Subway / RT station. Right off the 401, so much so that there is a slight drone from the traffic noise in the room (our room was in the middle of the building on the East side, so your results may vary). Although the noise did not wake or annoy us in any way, call it "white noise". Parts of Estate Drive (which this hotel is located on) are quite "industrial" in nature and the road is used for heavy truck parking. We didn't have any issues other than the trucks blocking a lane of the road while driving. Luckily, Estate Drive is just a short circle off Progress Ave. There really is no "green space" to be had nearby except for the ball park located on the Toyota Canada property about a 1/4 km away (unsure if it's even public accessible). Check-in: Very quick and efficient with a wonderfully courteous staff. Took about 5 minutes with license plate number in hand. Rupert was a joy to deal with. He made such a great impression on my wife and daughter that, with each night we returned to the property, they hoped he was working the desk. Room: Our room (319, King bed and sofa-bed) had been recently renovated and the entire property is in the midst of renovation. We barely noticed any signs of active renovation, although we were not on property during stated work hours, except for the yet to be painted walls and the hallway carpet that looks to be the last item to be replaced for obvious reasons. The updates are fantastic, plenty of charging outlets, plenty of flat surfaces (a rarity in some hotels), a good sized TV, TWO refrigerators (not sure why), and a brightly lit and well ventilated bathroom. I applaud the choice for tiles/grout in the bathroom, a grey motif with grey grout that doesn't lend to showing stains that I would rather not see ;-). We did not make use of the in room coffee maker. Beds were very comfortable and the perfect firmness. Pillows were a little thin, but we have yet to come across a hotel that can accommodate our pillow needs, call us snobs :-) These pillows were better than most. We did have one issue when we went to initially enter our room. The lock was having a mechanical issue as the light would turn green, but the lock would not unlock. When I reported this to Rupert, he happily came up to the room with me, and on that try, it worked...go figure. So I chalked it up to "user error". But alas, that was the last time we unlocked the room for the night and the next morning we still had issues that were not "user error" related. It would take 4 or 5 attempts to get the door to unlatch. So I again reported the issue to the front desk, and the nice clerk apologized and said she would log the issue for maintenance, who were not on duty on the weekends, and offered a replacement room. With all of our "stuff" already spread out, we reluctantly decided not to take up the offer and the problem persisted the next two days to our fault. Amenities: Pool area was above average for our expectations and complete with a couple of patio tables and lounge chairs. It had a nice vaulted ceiling that allowed the room to be sufficiently ventilated from the pool chlorination. Sauna was a nice bonus, nothing like sweating the days' stress off! Hot tub was hot and soothing with plenty of nicely pressured jets. Both pool and hot tub were crystal clear. I'm a pool snob and know the signs of a "sick" pool / hot tub, these were not. We did not use the fitness room, who works out on vacation?!?! A personal rule of mine...NEVER. Breakfast was average for this category hotel. We've had better quality food at a competitor chain. There was the usual yogurt (with assorted toppings), waffles (make your own of course), buns, breads, cereals, meats (only sausage), eggs, fresh fruit, fruit juices, and acceptable coffee. The "average" part is due to the meat (sausage patty or links depending on the day) and the cereal, they just didn't quite suit our tastes. Although the cereals were labeled "Kellogg", I can attest that there was no way they were Kellogg. The Fruit Loop rings weren't even the correct shape, and the Raisin Bran (my favorite) wasn't even close, let's leave it at that. I will make mention that the waffles were quite tasty! Overview: A well situated hotel on the outskirts of Toronto proper, very near mass transit and only a few hundred feet from a bus stop on either end of Estate Drive. Both the outside and inside of the hotel are under renovation and from what we can see, the renovations are polishing this hotel nicely. Once done, this hotel should sparkle for the next few years. None of our issues (room lock and a "so so" breakfast) were a deal breaker, and with a courteous and attentive staff, we will keep this hotel on the list for future T.O. visits. Pirate approved.........ARRRRRRRRRRRRRRRR!!!!!!!!!! and.........GO LEAFS GO!!!!!

"Excellent hotel. Great bang for your buck!"

5
28/05/2017

Newly renovated rooms! Amazing attentive service. Facilities very clean. Loved that it had pool, sauna and whirlpool. Will be returning again for business and pleasure. Great for anyone with family. Breakfast buffet excellent! Wish more seating but if you bring tray from room then you can eat in comfort of your hotel room. Wish check out was noon but not a deal breaker. Location is actually pretty decent. Half hour from downtown Toronto if traffic decent but could be longer during peak times.

"Pleasant business stay at Best Western"

5
27/05/2017

Reception personnel were very friendly and helpful. Room was well laid out with useful options such as fridge, microwave, Internet service, etc. The location is good if on business and just wanting a comfortable stay. Very good restaurant (The Keg) within walking distance.

"Exactly what I expected"

4
17/05/2017

I stayed for work, it was a quick check in and check out. The room was nice and clean. I had no issues at all. The hotel was under renovation but I never heard anything from the workers at all I will stay at this location again when I am travelling in the area..

"Enjoyable Stay"

5
16/05/2017

Needed to be central to Scarborough to visit family, see the old neighbourhood and be a short distance to downtown Toronto without paying a large price - this hotel hit all of those requirements. Size of room was great for our family; bathroom was large and clean; bed/pillows were comfortable for us. Parking was onsite and included as well as free WiFi. Breakfast options were simple but more than ample to get your day started and not be charged extra for it - especially nice to have hot options available. We were on the highway side of the hotel and didn't hear ANYTHING from the roadways. Very pleased about that - slept right through the night. Awoke refreshed and ready to start our day. Lots of hot water and water pressure, fans in the bathroom, charging stations (lots of them), more than we expected at a very reasonable price. Would highly recommend this hotel to travellers. We stayed for 4 nights.

"Nice hotel/ even though they are renovating"

5
12/05/2017

I found the staff to be very friendly and accommodating. We were allowed to check in before 3pm. My husband was tired and wanted a rest before dinner. The accessible room was very large and person in a wheelchair can move around very easily. Room was very quiet and had a very restful sleep. Everyone had a warm hello in the morning and very willing help with our luggage if needed.

"Excellent"

5
10/05/2017

Staff are friendly and hotel is clean and is easy access off the highway. Staff were accommodating when I asked to switch from a king bed to two queen beds instead. I have no problems recommending this hotel to others.

"Well Presented"

5
05/05/2017

Nice atmosphere, nice lobby, our room was large, the location good and easy to reach and everything was nearby. Staff were helpful and friendly, fixtures in the room- and the bed were very good. It was quiet as well.

"Nice renovated hotel"

5
01/05/2017

Hey it was nice staying there. All great. Clean room. Bathroom fully renovated. Beds were comfortable. Nice pool area. I would definitely go back. Just the carpet in the hallway was looking old. Other than that I cannot complain. Mark

"nice stay"

4
01/05/2017

overall the stay was nice the place,a bit of paint at some places would help. the hotel sims as if they are starting to be modernizing. the room was nice clean and very ok breakfast was ok and did the job.

"Comfortable Hotel Close to Zoo"

4
25/04/2017

We stayed for a night at the Best Western Executive Inn in order to be close to the Toronto Zoo. It was very close, easy to drive to the zoo in the morning. The rooms were clean and comfortable. We were able to have our family of 6 in a room with 2 beds and a sofa bed. The kids enjoyed the pool. Despite being close to the highway, it was a quiet room.

"Last Minute Overnight"

4
24/04/2017

It was a last minute decision to stay overnight in Toronto before our visit to Sunnybrook Hospital. We were glad we chose this hotel. The gal that registered us was Tania. She was friendly right from the moment we stepped through the door ... and continued to be professional and friendly when I questioned as to why I could not get the BWP Member rate as a walk-in but if I were a CAA Member I could get a special rate as a walk-in. Thank you Tania, you handled yourself like a pro and resolved the situation very quickly (and I will reserve online next time!) Christian, thank you for your telephone call ... you also were very friendly and professional and I appreciate that you personally reached out to us. The desk staff at this location are wonderful. The room was clean, comfortable and large. The pool & hot tub were clean and refreshing. The breakfast (which was included) included hot and cold choices and was good. Great job hiring and training your staff Jerry! We would definitely consider staying with you again when we visit Toronto!

"Always a great place to stay."

5
18/04/2017

Easy access just off the 401. Professional staff and very clean room. Hotel itself is very clean. Very good breakfast which is included. Free parking always a plus. Very good experience. Will be back whenever we are in Toronto.

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear metrogirlottawa, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Poor Customer Service"

1
10/04/2017

Pool and spa were closed when we arrived for our relaxing vacation. Failed to notify us of this emenity closure prior to our arrival. Took our $ and ruined our vacation. Would have been nice if they had notified us so we could adjust our plans. No such luck!!

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear AnnarborNick, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. In regards to the notification regarding our pool, management will look into it and measures will be taken. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"i like the place"

5
08/04/2017

excellent customer service, staff are very friendly, just need little improvement for breakfast, the way it is cooked, i stay in that hotel many times for work reason but other than that everyone at that hotel is amazing

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Sasha R, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. Your feedback is very important to us and by telling us what you liked, and how we can improve, you are helping us deliver a superior Best Western experience! It was a pleasure to have you stay with us and we hope to welcome you back again soon!

"Fairly priced. You'll get what you expect"

4
07/04/2017

I had a good stay, was staying 1 night only. Corridor carpets were in between a change, wallpaper partially teared as the hotel is getting refreshed. I would prefer hard flooring vs current carpet. Ventilation was a little on the noisy side but I had a good sleep. No complaint, well priced hotel.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Mathieu F, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to give us your feedback. We appreciate your loyalty to our brand.

"relaxing place good service"

4
01/04/2017

over all i was satisfied, i like the place and the service is good, staff are knowledgeable, very friendly and customer service amazing, i wont mind to come back and be guest again, but for personal stay, its king pricy for me thanks

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice stay"

5
24/03/2017

Clean and modern rooms, undergoing updates now. Good morning breakfast. Nice comfortable beds. Close to college. Would definitely stay at this location again. Was welcomed warmly. Staff friendly and helpful

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Bruce W, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Again we Thank you, as we are more than happy to hear that you would definitely stay with us again! We do hope to Welcome You back again soon!

"Good value for your money"

4
28/11/2016

Stayed at this hotel a few weeks ago and was pleasantly surprised with it. Rooms were clean, had a good free breakfast, free parking and free Wifi. Staff were friendly and responsive to your needs. Good highway access but not much around, so a car is handy.

"Nice service...unsure about the location."

3
14/11/2016

I drove into the parking lot and a group of people wouldn't let me go by and started tapping on my windows. This was around midnight so not sure what they were doing in the parking lot. Eventually I was able to park without any other issues. Staff at this hotel are friendly and the rooms are clean.

"Great place to stay"

5
30/10/2016

Stayed overnight here on an anniversary get away, we took the Ontario Science Center package. The room was located on the 4th floor at the end and was a very comfortable room except for the highway which was by our room. Noise level was great only time we heard anything if a truck blew its horn. Beds were comfortable, shower/bathroom great, lots of hot water. Would return here again. Only complaint I had was the breakfast and that was only because the hotel was sold out and when going to the small room for breakfast it was so busy there were no seats available, we had to bring our food and drinks back to the room. The scrambled eggs were like rubber but I believe it was because it was the very last scoop in the tray. The girls were working very hard to try and keep up with the demand but it was near impossible. Would suggest perhaps getting a bigger room available for when they have a sold out hotel night. I would definitely return but would hope that they either had more places to eat and more readily food available. Hats off to the girls for trying so hard to keep everyone happy....

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear travelling-grandma-9, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. We are more than happy that you decided to spend your anniversary getaway overnight with us and to hear that you took advantage of booking our Ontario Science Center package! We hope that you enjoyed your day at the Science Center. Your feedback is very important to us and by telling us what you enjoyed about your stay and how we can improve, you are helping us deliver a more superior Best Western experience for future guests! Again, we thank you, and we hope to see you again in the future!

"Our FAVOURITE place to stay when in the GTA :)"

5
30/10/2016

Staying at the Best Western Plus Executive Inn has always been a GREAT experience... The staff are alway smiling and happy, the facilities clean and orderly, the Coffee Station always had creamers on ice and the newspaper in the morning ( I am sometimes a very early riser). The swimming pool is always clean and well stocked with towel, and enough chairs and loungers for the pool area. :)

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Brad D, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback! We are more than happy to hear that you always have a great experience with Best Western! It is such a pleasure to have you stay with us, as we are happy to offer certain services and amenities to ensure you have a comfortable and pleasant stay. Your feedback is very important to us, and by telling us what you enjoyed and how we can improve, you are helping us deliver an even more superior experience for future guests like yourself! Again, we thank you, and we hope to welcome you back again soon!

"Good value and clean"

4
25/10/2016

We stayed in a room on the ground floor. The room is clean and the bathroom looks like recently renovated. Complimentary breakfast with plenty of selections that vary each day. It would be more environmentally friendly if they reduce the use of disposable plates and utensils, or use compostable alternatives instead. Pool, spa and sauna are great for end of day relaxation (we wish they remain accessible until 11pm). In room mini fridge (without freezer) and microwave a plus! Our mini fridge was noisy at time. Easy access from Highway 401. Since the hotel is located in Scarborough, it took us about an hour of driving to get to downtown Toronto in the morning traffic. Evening drive back to hotel can be done in about 40 minutes or less.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Shih-Li, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. We are more than happy to offer our guests services and amenities such as our complimentary breakfast, pool facilities and even mini fridges and microwaves in our guestrooms to meet your needs. Your feedback is very valuable to us, and by telling us what you liked about your stay and how we can improve, you are helping us deliver a more superior Best Western experience to future guests! Again, we thank you, and we hope to welcome you back again soon!

"A great place to stay"

5
25/10/2016

Right off Hwy 401 in Markham, but traffic noise cannot be heard, Large well furnished rooms made the stay very comfortable The hotel's Reception staff were efficient & pleasant. as were of staff at the Breakfast room, We'll come again!

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Anthony P, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. We are proud to offer quite a convenient location just off Hwy 401, along with renovated guest rooms! We are also more than happy to hear that you will come again in the future! Again, we thank you, and we look forward to welcoming you back again soon.

"Beware of bedbugs"

1
22/10/2016

My mom and I stayed here last night in room 418. I was about to go to sleep when I felt something move across my arm. It was a bed bug. A quick investigation found at least THREE bugs. I went down to the front desk (the in room phones did not work) and asked politely to get another room. I kept my voice down since there were two people behind me waiting to check in. I used to work at the front desk of a hotel myself and I had some sympathy. Rupert, who was working that night, told me he did not believe me, they had never had bed bugs. I said "There are, I caught one in my water bottle, would you like to see it?" and he said "Yes, bring it down." Ridiculous. I'm not going to walk through a hotel with a bed bug. I said he could come and see for himself. At that point, he walked away from me, completely ignoring me, and answered TWO phone calls at the desk for reservations. Finally, he came back and said that while he still did not believe me he would give us another room. This is absolutely the worst customer service I have had at a hotel. I travel often and have stayed in quite a few other Best Westerns this year. This was a horrible experience. IF you decide to stay here, do not accept room 418 and please check your bed for bugs before you sleep. As the reviewer from two weeks ago confirms, this is not a one time problem. The front desk agents in the morning were very sympathetic and helpful.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear hcmont, Thank you for choosing The Best Western Plus Executive Inn, as well as, your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. As for your stay, the room will be thoroughly inspected and measures will be taken. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"OK hotel going through reservations"

4
19/10/2016

I stayed here one night with my family. It was a decent stay. The bathroom was recently renovated and the entire room looked well presented. We did stay on a night where the hotel was sold out (we were going to the Toronto Zoo) and recognized a lot of faces that stayed at the hotel the night we did - since it is about 12 min away. The hotel staff was a little overworked that night at the front desk as there were a lot of people asking questions You had to exercise a little patience. A few things to note: - we had to get towels for the pool from the front desk. Usually they are in the pool room. - the breakfast, while included was not that great. The scrambled eggs tasted like they were buttered and the sausages were very salty. There was a lot of selection though so it compensated for this. Since they are going through reservations, you will notice if you stay around the same time as us that there are piles of supplies in the stairwells. You need to take care in this area. Otherwise, a clean hotel and courteous staff. Great hotel on a budget. I would stay here again.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear zuberts, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back again soon! Again, we Thank You.

"Very clean, great breakfast, staff was very attentive"

4
17/10/2016

Stayed 2 weeks because of family matters. Staff was very attentive. Great location. Breakfast was a nice variety. Tried to stay again 2 weeks later and they were booked up. Had to stay at another hotel, wasn't the same.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Emklimenko, Thank you for choosing The Best Western Plus Executive Inn, as well as, your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again, we thank you for your loyalty to our brand.

"newly renovated"

4
12/10/2016

We were there Sept.30th and Oct1st.The rooms appeared newly renovated, and clean. There were 2 Queen size beds in our room with plenty of pillows. Check in and check out was quick. Front desk staff were helpful. Breakfast was provided, but the quality and presentation could have been improved without costing more money. There is a coffee machine near the entrance and 2 computers for use by guests. The Keg restaurant close by was quite good.

"Bedbugs trumps any positives"

2
04/10/2016

The property shows wear, and an unobservant management, but it was fine esp. for the price until my wife had bites on her arm which were very swollen and itchy, and our doctor identified the bites as bedbugs. There is nothing we hate worse than the thought of bugs in a hotel, so never again.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Raymond L, Thank you for choosing The best Western Plus Executive Inn, as well as, your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As for your stay, the room will be thoroughly inspected and measures will be taken to prevent any future incidents. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Quick Trip"

3
01/10/2016

Was in town visiting relatives. Hotel was average overall. It was undergoing renovations during the time of our stay. Pool was being worked on and unavailable that week. The carpets in the hallways were noticeably threadbare and worn. The room was average; had a mini-fridge (could not adjust temperature setting, but it did keep our food cold enough) and a microwave. Our room had two double (or queen, not sure) beds and a pull-out sofa. The AC unit was adjustable by the thermostat on the wall, and we were able to keep the temperature to our liking. The bathroom was nice; easy to tell it had already been through the renovation process as the fixtures, tub/shower walls were very clean and updated. Standard breakfast offered in the morning. I would stay here again, since it was close to our relatives. Would likely enjoy it much better next time, assuming the renovations are completed.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear narujame, Thank you for choosing The Best Western Plus Executive Inn, as well as, your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. As we are undergoing renovations, this is the best time we can implement changes. We hope you will come back and see us again soon!

"Personal stay and opinion of all BW hotels stayed in over the years."

5
30/09/2016

I have always enjoyed staying in BW hotels and make a point of choosing them where ever possible while traveling. My trips are frequently planned so that we can stop in the Cromwell hotel in Canada and will now include a new one near Toronto.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear ONEWHOLIKESTOEAT, Thank you for choosing The Best Western Plus Executive Inn, as well as, your feedback regarding your recent stay at our property. We are more than happy to hear that you enjoyed your stay with us! We hope you will come back and see us again soon. Thank you again, as we appreciate your loyalty to our brand.

"So much garbage"

2
27/09/2016

It's hard to believe that in 2016 big chain hotels are still using disposable cafeteria items. There's a sub-par breakfast in the morning that I can deal with. What's harder to stomach is the lack or proper cutlery. EVERYTHING'S PAPER and PLASTIC! THE plates, the utensils, the cups, and bowls. All the jams and milk are wrapped up ready for the land fill. I can understand have a to go option. But with everyone sitting down to eat, it is hard to swallow.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear JHart0012, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"A weekend in Toronto "

3
18/09/2016

The hotel is average. Nothing overly exceptional. Can't complain. Hotel includes breakfast which was good but does not offer any type of milk for child to drink. Check out was quick and easy and was a surprisingly quiet location.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Stephanie R, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. As for breakfast, we do offer our guests 1% milk, 2% milk, as well as, almond milk. We hope you will come back and see us again soon.

"Business Trip Toronto"

4
12/09/2016

Hotel is very clean and well maintained. It is located steps form a Keg restaurant and is one minute to the highway. One of my favourites in East Toronto. The hotel has a swimming pool and it has a well stocked breakfast.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Frank P, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Stay"

5
10/09/2016

Took family to Toronto to visit friends, go to Zoo and Aquarium. Great location, perfect pool for all ages, very clean and comfortable. Staff friendly and efficient. Will stay here every year when we vacation in the future.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Gloria L, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We do look forward to welcoming you back in the future! We also hope that you had a fun day at the Zoo and Aquarium and an enjoyable stay in Toronto.

"Worse than other "Best Western Plus" hotels we have visited."

3
09/09/2016

Pros: Pool, Sauna and hot tub were OK. Location is great if visiting the Metro Toronto Zoo. Good size fridge in room but no freezer. Just east of a large shopping district. Cons: The King room we had, had a useless uncomfortable sofa bed that wasn't even good for small kids. The air conditioner couldn't be left on when sleeping because it was so noisy. Tired worn out carpets, out of date furniture, quasi clean bathrooms, and not enough towels. The breakfast was OK but the dining room is too small. Every other Best Western Plus is MUCH better than this place but I guess it is what it is for the price in Toronto.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Bruce M, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and as we are undergoing renovations, your feedback is very crucial around this time around. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Clean with plenty of room"

4
07/09/2016

We had a good stay here while visiting Toronto. The room was large and had enough room for our group. The pull out sofa was uncomfortable but the other beds were very comfortable. The breakfast room is too small and it is difficult to move along while not bumping into people also getting food or sitting at the tables. The hotel was fairly quiet (some guest need to remember not to stomp their feet or slam doors late at night of when they are up early in the morning.) We found everything to be clean.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear sweetpeaagnew, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. We are more than happy to hear that you had a good stay while visiting Toronto! Your feedback is very important to us, especially around this time around when we are undergoing renovations. Your feedback will help us ensure that we meet the standards of our guests during their stay with us. Again, we Thank You, and we hope you will visit us again soon!

"Not too bad"

3
04/09/2016

Overall, not bad. The pool was a nice bonus and the breakfast was good. The rooms are in good shape and the beds are comfy. We went here to use up our airmiles and would likely come back again if in the area. Thanks to a great staff, especially the women in the breakfast room who were great with my kids.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Guest, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. We are more than happy to offer our guests services and amenities such as complimentary breakfast and pool facilities in order to enhance your stay with us. Our staff are always more than happy to assist and ensure you have a pleasant stay! Again, we Thank You, and we hope to welcome you back in the future!

"Just good"

3
03/09/2016

# Rooms were ok. # Appearance and ambience were not good # Housekeeping was average # Location was average # Breakfast was good # Service was satisfactory # Pool and hot tub was a plus. Would try the next door Holiday inn express next time

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Abhay P, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. Your feedback is very important and crucial around this time, as we are undergoing renovations at this property. With that, we can implement our guests feedback along the process of our renovations. We are also happy to hear that you took advantage of the services and amenities we have to offer! Again, we thank you, and we hope to see you in the future when we've completed our renovations in order to provide a more superior experience with us!

"Great option for Scarborough"

5
31/08/2016

Nice hotel, quite clean, very good quality of beds and linens. Nice simple breakfast, just need to improve the size of the room. I stayed there for more than 10 days and almost every day we needed to stand for a line to have table. Very friendly and Welcoming staff, specially Mrs.Julia and the guy from maintance. Thank you for all!??????????

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Maia2016, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. Your feedback is very important to us and as we are undergoing renovations, by telling us what you liked about your stay and how we can improve, you are helping us deliver a more superior Best Western experience for future guests. Again, we thank you, and we also wish you good luck in your school year Ms. Maia!

"Quiet and Confortable"

4
31/08/2016

We stayed at this place for three days during our high school reunion and after our Canadian tour. Their price is very reasonable and the place is very convenient. Need a little renovation and more room in the breakfast room. Carpets are worn out but staff are very nice and accommodating. They also have nice indoor pool and sauna.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Preetpink, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. As we are undergoing renovations, your feedback is very important to us and by telling us what you liked about your stay, and how we can improve, you are helping us deliver a better Best Western experience for future guests. We are also happy to offer guests, such as yourself, services and amenities such as our pool and sauna and complimentary breakfast and wi-fi. We hope you had a lovely high school reunion and Canadian tour, as we hope to welcome you back again!

"Awesome Comfortable Stay in Round Rock"

5
31/08/2016

I drove up from a long drive from Houston, TX I was greeted very warmly by Cheryl. She also help me find and book an appointment I was trying to get for a while. This hotel is lucky to have her on there staff. The room was very clean, the bath room had great hot water pressure and the Internet was ok. In all I would stay here again. Cheers!!!

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Dhac71, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. We are more than happy to hear that you would consider staying with us again! Thank you for your loyalty to our brand, as your feedback is highly appreciated! We look forward to seeing you again in the future!

"Breakfast Room a bit small"

3
27/08/2016

Overall this hotel delivers for the price. Got a good sized room for a family of five with two Queen beds and one pull-out couch. Air conditioner did not work one night, but got fixed swiftly the next day. Breakfast room way too small during rush hour (8:30 to 9:30); prepare to have breakfast in the hall or in your room; very good Wifi and helpful staff. Although it is right next to the 401 highway, it is very quiet!

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear flomo2016, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Quiet, great pool, nice staff"

4
22/08/2016

Interesting. Business trip. Nice renovated bathrooms. Really up to date. During our 4 night stay the hotel was fully booked by vacationers, usually with families. But it was very quiet all night in the hotel. Fairly crowded at breakfast but manageable. Decent and pleasant service by staff the whole trip even though they were fully booked. Internet worked at good speed every time I was on it. I can usually find something to complain about during a hotel stay but not here. And good price too.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Jeff, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. By telling us what you liked about your stay, and how we can improve, you are helping us deliver a superior Best Western experience for future guests. Your loyalty is very much appreciated, again, we Thank You.

"Comfortable Beds. Convenient and Filling Breakfast"

4
22/08/2016

Our stay was comfortable. Our room was large and the beds were firm and supportive. The included breakfast was delicious and filling. The hotel is being renovated but we suffered no inconvenience due to this fact. The laundry room was closed but we did not need it on this trip. I recommend calling the hotel before booking a room to verify that your preferred services are available. We stayed here last Christmas and we were very disappointed that the pool was closed. This time we greatly enjoyed our stay.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Happy_Traveller_235, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. We are more than happy to hear that you had a comfortable stay with us this time around. Again, we would like to Thank You for your loyalty to our brand, as we hope to Welcome You back again in the future!

"Won't honor reservation"

1
20/08/2016

I booked a king/ jacuzzi spa room months ago...and prepaid on priceline. Arrive today with my girlfriend...and they don't have my room. They gave it to someone else. We have the reservation and details...all they said was "sorry, nothing we can do." Stuck in a tiny room and offered us NOTHING in compensation. Paid for a king room with jacuzzi and the won't even give us the difference. I have stayed all over, will never stay in another Best Western, especially not this one.

"Stay at Best Western Scarborough"

5
14/08/2016

Excellent cleanliness; Excellent service; Employees are nice and really helpful; Rooms recently refreshed to the taste of the day; Average continental breakfast; Not enough room in the breakfast room : had to eat in our room.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Vincent-Philipp R, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback! Your feedback is very important to us, and by telling us what you liked about your stay and how we can improve, you are helping us deliver a more superior experience for future guests. Again, we thank you, and we hope to welcome you back soon!

"Super Fast High Speed Internet Service"

4
13/08/2016

I was very impressed by their free high speed internet service at this hotel. I got my work done quickly and without interruptions in bandwidth service. The staff at this hotel was friendly and quite efficient as my check-in/out was completed without delay. The room I was assigned on the third floor was spacious, clean and looked freshly updated. I liked that they provided a microwave in addition to a mini-fridge and a newer television in the room. If I had to provide a criticism, I would just say that while they did provide me with fresh towels daily, they did not replenish the coffee or shampoo amenities.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Quin L, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. We are more than happy to hear that you took advantage of the services and amenities we have to offer! In regards to the replenishing of the in-room items, we do apologize, as we hope you will consider staying with us again so we can provide you with a more superior Best Western experience.

"Friendly staff"

5
13/08/2016

The value for the money is excellent. But what make this hotel a great place to stay is the staff, who are always helpful and pleasant. They go out of their way to do those little extra things. I have stayed at this hotel many time over the past few year, and the quality of the staff has remained a constant.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Douglas B, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback! We are always more than happy to help our guests, such as yourself, in order to ensure we provide you with a pleasant stay and Best Western experience! Your loyalty is very important to us, so again, we thank you, and we hope to welcome you back again soon!

"Close to perfection"

5
12/08/2016

It is a nice place for family's to stay their pool is clean the rooms are nice (A Safe is Needed) Free Coffie in the lobby their is a gas station down the road and food around. The desk for working was large enough to work and eat on. If the room had better A/C it would be next to perfect

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Samuel P, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your review. By telling us what you liked about your stay, and how we can improve, you are helping us deliver a better Best Western experience for yourself and guests in the future! Again, we thank you, and we hope to welcome you back again!

"Very close to zoo. Easy to get to"

4
09/08/2016

If you're new in town and looking for a hotel close to the Toronto Zoo, the Best Western Plus Executive Inn is a good spot. Decently priced with convenient parking, a nice pool and hot tub for relaxing after a busy day on the town, and great beds and linens in the sufficiently furnished rooms makes this hotel a great choice for your stay. The complimentary breakfast is located just off the main desk area and has a wonderful assortment that'll satisfy anyone's breakfast needs: waffle maker, cereals, eggs and sausage, juice, yogurt parfait station, coffees and teas, and various pastries. The staff were very courteous as well. If we were to come to Toronto again, we'd have to consider this place again for how convenient it was. Happy travels!

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear AKLokiReviews, Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Expensive for what it is, but handy to work"

3
01/08/2016

I stay there a lot because it is close to my office. It is clean, bed is comfortable and staff are pleasant. Wish they did not use such strong fragrance on their bedding. It is light years better than the Travelodge up the street! It is under renovations and the refurbished rooms are fine. Breakfast is average with hot and cold foods available. If you are a Best Western club member there are upgrade perks. If you can take advantage of the tourist offerings it would rate as very good.

"Truly Executive"

4
01/08/2016

This is in a good locality (of course it depends what your engagements are!) This is not just for Executives, but also for people enjoying their leisure, for sure! Saw a multi-cultural flavour on the day of my stay here (may be it was accidental). That was truly heart-warming and exciting!

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear NammaBalaji, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your review. We are more than happy to hear that you enjoyed your stay with us and we hope to welcome you back again in the future!

"Great family stay"

4
30/07/2016

My family booked two separate night packages (one for zoo and science centre), and found that the package deals made this hotel quite affordable. I don't think we would have chosen it if it didn't have these packages as we're always looking for a place that is affordable but also clean with a good reputation. The bathroom and shower was spectacular, the beds were so comfortable that if we hadn't set the alarm, we would have slept past breakfast. The pool was nice and the hot breakfast in the morning was great. The location is also great as it's very close to the zoo and outside some of the more congested downtown traffic. One small irritation was that because I booked two separate nights to get the package deals and called when I did to ensure we would have the same room on both nights, I had to wait until the next morning to check-in again instead of doing it all at once. Aside from that, the room air conditioner/heater controls were not responsive- although thankfully it was blowing at a perfect temperature. A few of the bed coverings were also a bit frayed or had slight stains on them that likely couldn't ever be washed out, so they could have been replaced. The room and bedding was clean, but the sheets were a bit old. Our room was on the first floor pretty close to the breakfast area and ice machine, and even though the hotel was packed it was very quiet.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear MstrPstr, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your review. Your business is very important to us, and by telling us what you liked about your stay and how we can improve, you are helping us deliver a more superior Best Western experience for future guests! We are happy to offer such a convenient location with packaged deals to the Ontario Science Center, Toronto Zoo, and Canada's Wonderland at a great value. We hope you enjoyed your day at the Zoo and Science Center! Again, we Thank You, and we hope to welcome you back again.

"Great stay "

5
28/07/2016

We stayed here and thought everything was great. Walking distance to the train was great for getting to Casa Loma and downtown Toronto. The keg was within walking distance. Our room was clean and roomy. We would stay here again the next time we visit Toronto.

Rizwan A, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Joerenard305, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your review. We are happy to provide such a convenient location with clean and spacious rooms. We hope you enjoyed your day at Casa Loma while visiting downtown, Toronto. We hope to welcome you back again soon!

"Average One Night Stay"

3
28/07/2016

We stayed here one night while in Toronto visiting family. We arrived late and so were stuck in a room on the ground floor looking into the parking lot. The room was acceptable in terms of comfort and cleanliness, but definitely needed some updating. The breakfast was included and is what you would expect from a free hotel breakfast, i.e. not very good. We did like the fact that they had all the fixings to make breakfast sandwiches to go, although the sausage patties are the greasiest I've ever seen. We went for breakfast just after it opened and by the time we checked out around 9 am, it was a zoo and there was no food left. The front desk staff ranged from average to incredibly friendly. For the price I would probably not come back, especially since there was a glitch in my reservation and the price when I booked was not the price I was charged for my stay.

"Sad to See for a BW Executive Inn"

2
26/07/2016

I realize it is under renovations, but the signs were up they started construction Dec 2015 4th floor then in 3 months move to 3rd etc. Well this is July and all that appeared to be done was the bathroom which was quite nice,except for the torn shower curtain, we were on the 4th floor. On our bed we had only a bottom sheet and it was ripped around the edges, no top sheet just a blanket, called front desk and was told all were like that. I said that was not acceptable, Reluctantly they said they'd bring another. When they did it was a grey looking sheet but seemed to be clean. Surely Best Westerns are not going to one sheet. I have never heard of that anywhere. The shampoo and conditioner seemed to have been used they were only half there. We managed to get into breakfast room as we went early, it seemed not to be layed out well because trying to fit too many tables into small room but when we were checking out, people were lined down the hall, but at least they had opened the meeting room to eat in by then. Cannot in all good conscience recommend this hotel, and definitely would not return.

"Comfortable, family-friendly inn"

5
15/07/2016

Our stay at the Best Western PLUS Executive Inn in Toronto was a restful break during college visits to University of Toronto. The inn is minutes from the Scarborough campus and the Toronto Zoo. Our children loved the pool area and we all found the breakfast convenient and satisfying. The staff was friendly and extremely helpful. We will visit again!

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Cheryl K., Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. We are more than happy to hear that you had quite a satisfying stay during your break and that you took full advantage of the amenities we have to offer! Again, we thank you and we look forward to welcoming you back in the future!

"Perfect stay!"

5
10/07/2016

We stayed here (my 2 year old daughter and my wife) from Monday July 4th to Friday July 8th. Excellent stay and I wouldn't hesitate to stay here again. Pros : - Very comfy bed. - Clean renovated room. - Spot on/ ice cold AC that isn't too noisy. - Very nice exercise room (although a little small). - Very nice pool and hot tub. Minors cons (for improvement) : - Pool water could be a little hotter. - Continental breakfast was good but could use a little more variety (bacon, ham, etc.). As I said earlier above, I wouldn't hesitate to stay here again. Prices were very reasonable and the service was excellent.

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Potrice, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. Your feedback is very important to us and by telling us what you liked and how we can improve, you are helping us deliver a better experience for guests in the future. Again, we thank you, and we hope to welcome you back in the future!

"family vacation"

3
09/07/2016

I was not happy with the tv turning off all the time and the pool had to must chlorine had hard time breathing and I had allergic reaction. I will not be staying here again when we come in two years. A/c was loud and sometimes to didnt cool the room down and the door had a big gap in it an you had to push door to make sure it closed right

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear I585KEdanc, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Exceeded my expectations"

4
27/06/2016

I usually associate Best Western with being basic and decent enough for a comfortable night's stay but this place was beyond what I expected. For a start, I like the remodelled bathroom, which was bright and had a huge, lit mirror. The tub was small but it didn't bother me because I am a small person, and I don't usually take baths. The room was a good size, with a 2-seater sofa and coffee table, and another single seat sofa at the other corner of the room. Iron, ironing board and hair dryer were all provided in-room without having to request for them. The breakfast was a nice surprise, with a little variation between the two mornings I ate at the breakfast room. There was a good selection of different types of breads and pastries, eggs prepared in 2 different styles, and sausage patty on one day and mini sausages on the other. There is a waffle machine for you to make your own fresh, hot waffles. Cereals, fresh fruit and yoghurt were also available. There was a choice of hot coffee or other juices. I also spotted a coffee machine just outside the breakfast room that seems to work 24 hours, free of charge, although I didn't try it (When you are in Toronto, you hop out to a nearby Tim Hortons for coffee!) This is on top of the in-room coffee-making option. The complimentary parking was a big plus for me. Check-in was fast and efficient, as was checkout. I would definitely choose to stay here again the next time I visit Toronto!

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Jessie N, Thank you for choosing the Best Western Plus Executive Inn, as well as, your feedback from your recent stay with us! We are more than happy to offer newly renovated rooms and a variety of options for breakfast to enhance your stay. It is a pleasure to hear that we've exceeded your expectations, as it is one of our goals to ensure our guests leave with a positive Best Western experience. You will find that we are always ready to assist our guests and answer any questions you may have. Again, we thank you! And we hope to welcome you back again!

"Exceptional Stay"

5
16/06/2016

My friends and I stayed for four nights at this hotel in May. We enjoyed every bit of our time there. The rooms we had on the fourth floor had recently been renovated and were perfect. The beds were comfortable. The breakfast room was very clean, cheerful, and made us feel right at home. The food was very good. Staff was very friendly and helpful in answering our questions. We were there to attend a Gospel Concert weekend at a nearby church, and were having a reunion with friends we had met three years ago on a cruise. We were not far from the GO train on which we went downtown to explore.

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Anne J, We'd like to Thank You for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback! We hope you enjoyed the Gospel Concert during the weekend, and had a memorable reunion. We are more than happy to help you and our guests alike with any questions, as we would like our guests to feel comfortable during their stay with us. We are delighted to hear that you felt right at home at our property along with the help of our staff. We hope to welcome you back again soon!

"Not too Bad"

4
12/06/2016

Checked Out today Morning, unfortunately didn't sleep much last night but I'm not blaming the room. The mattress was a little hard, we stayed in a room with a queen bed and a couch. The big no no is that the curtains let all the light come inside, so at 5am the room looked pretty bright, and I need darkness to sleep. Couch seemed really old. AC a bit noisy! But washroom looked modern and renovated. We had everything we needed. The pool was awesome. Breakfast was included but the danishes tasted old and not fresh, and they should have hot chocolate for someone that doesn't drink coffee. The staff was really nice and the fact that they are under renovations didn't bother us.

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Prejan F, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback! By telling us what you liked and how we can improve, you are helping us deliver a better experience for guests in the future. We do hope you'll come back and visit us again soon! Again, we thank you!

"Best Choice for Zoo visitors"

4
05/06/2016

I chose this hotel because it had the best location and deal relative to the Toronto Zoo. It has been renovated and the room we had on the fourth floor was very clean and attractive. Noise was not an issue during our stay. The only downsides are that the pool and whirlpool are overly chlorinated to the point of making us cough, and the pool is unheated. Also, the continental breakfast is not one of the better ones I've experienced. However, my main concern in choosing a hotel is whether or not my family feels safe and comfortable at a modest price. This hotel fit the bill.

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Alexandra W, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback! It is one of our priorities to ensure our guests feel safe and comfortable during their stay with us, so we are happy to hear that we were able to do just that! By telling us what you liked and how we can improve, you are helping us deliver a better experience for guests in the future. We hope that you had a fun and enjoyable day at the Toronto Zoo, and we hope to welcome you back again in the future!

"2 Night Hotel Stay"

5
30/05/2016

Stayed at this property from May, 19 to May 21, 2016. The hotel had been newly renovated and the room was clean and comfortable. Also large enough. The location was handy to Hwy. 401 and was in a nice area. The function I was attending was a 10 minute walk from the hotel and I felt safe even at later hours. Tim Hortons coffee shop nearby and shopping mall 1 minute drive west. Staff was courteous and helpful Overall an enjoyable stay. .

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear HLG2013, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback! We are excited to offer guests a convenient location with newly renovated rooms for a comfortable stay. Our courteous staff is always ready and willing to help you and our other guests when assistance is needed and we are more than happy to hear that you had quite an enjoyable stay with us! Again, we Thank You, and we hope to see you again in the future!

"Decent Hotel with good Zoo deal"

3
24/05/2016

Hotel is going thru some renovations, our room was decent but we had an issue with the TV, hallways could have been cleaner. The hot tub and pool area was nice but the ventilation in this area was bad and was very chemically and hard to breath. No major issues and the free breakfast was decent with eggs and sausage. Hotel is close to the 401 but kinda isolated so no restaurants are walk able other then the Keg.

"Good stop for business in North Toronto"

4
24/05/2016

Simple and professionnal. Well positioned on 401 highway, easy to commute and good location if you need to visit customers in the north of Toronto. I was very pleased by the quality of the WIFI and internet connection.

"Convienient location and helpful staff"

4
18/05/2016

We picked this hotel for the convenient location to our trip destination in Scarbourgh. The hotel is under renovations but this turned out not to be an issue. Rates were good and staff helpful. Morning breakfast was great. Housekeeping did not resupply all necessary items but front counter staff were extremely considerate. We would recommend this hotel without hesitation.

"Always a good stay"

4
18/05/2016

This chain of owner-managed hotels/motels has always provided excellent facilities and courteous service. I am well acquainted with this Inn as it is my preferred location when visiting Toronto, quite convenient to the 401 and yet not noisy at all. I have sampled similar accomodation for more than 25 years.

"Always an excellent stay"

5
14/05/2016

When travelling in this area I usually stay at this property. It is consistently a comfortable, clean, quiet venue. This is another of several reviews I have made over the years and it is always a quality venue.

"Convenient & comfortable stay"

4
14/05/2016

A good value for money hotel. Easy to access from the highway. Room is Comfortable, spacious and newly-renovated. It has all needed amenities: coffee machine, microwave & fridge. Staff are courteous and helpful. Breakfast is somewhat mediocre without much of a variety, just basics to fill your stomach for starting the day.

"Amazing"

5
12/05/2016

The staff was incredible, and the room was clean. Overall great service. Julia at the front desk was particularly amazing. Everyone made us feel welcome. We would come to this hotel again for any future hotel needs

"Nice room"

3
10/05/2016

The room was clean overall except I found the bathtub a bit dirty, but overall the room was pretty nice. Comfy beds. Breakfast was not good. There was way too much chlorine in the pool that it made you cough and the spa temperature was way to high, to hot.

"The Western when you are on the Go"

5
03/05/2016

This is a excellent choice for business in the east end of Toronto close to motorways and a decent , array of ethnic food options. clean great staff.. and easy parking.. great for individuals or families travelling together.. movie theater close bye..

"Great place to stay"

4
21/04/2016

very convenient and accessible hotel, excellent quality, pool and spa very clean. Excellent breakfast and services. adequate nearby restaurants. Excellent stop-over back and forth from Michigan. Will come back.

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Raymond R, Thank you for completing the survey regarding your recent stay at our property. We are happy to learn that you enjoyed your stay with us. By telling us what you liked about your stay you are helping us deliver a superior experience for you and other guests in the future. We look forward to your next visit to Toronto. Best regards,

"Pleasant Stay"

4
16/04/2016

We were 2 adults and 2 teenage girls and a 2 & 6 year old. We stayed on the forth floor with two Queen size beds and a pull out sofa. The beds were very comfortable. Not so much for the pull out, but bearable for our three nights. Our room was cleaned daily with a fresh supply of towels. The shower worked well and refills of soap and shampoo were replaced without asking. We had a mirco way and a fridge with a coffee maker, blow dryer, iron and ironing board. We didn't use the coffee maker because in the lobby there was always fresh coffee or tea available. We made use of the pool every night and the kids just loved it, including the little ones. The water was warm enough for them. There was always a fresh supply of towels so you did not need your own or bring some from your room. Breakfast was served daily from 6:00 to 9:30. It was the average fare what you find in most hotels, different types of cereals, scrambled and boiled eggs, different breads, muffins, and waffles, selection of teas and juices. The kitchen staff replaces the food constantly. The whole staff are very friendly and are there to help and wants to please. We enjoyed our stay and will come back again when in Toronto.

"Comfortable stay"

5
07/04/2016

I have stayed at this hotel twice, the second time with my family for a citizenship ceremony. On both occasions the hotel was comfortable, relaxed and well presented. The reception and breakfast staff were helpful and friendly, and the room and breakfast were excellent. I would definitely return if in the area again.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear JanSally-Holland, First of all, thank you for continuing to stay at our property, we appreciate your loyalty. We truly appreciate your kind words about our friendly and helpful attendants, quality of the breakfast, condition of your room, and your overall stay in the hotel on this occasion. Thank you for sharing your experience. We look forward to welcoming you again on your next visit. Best regards,

"Scarborough Best Western"

1
06/04/2016

Hotel room was filthy. Chairs were stained with who knows what. The walls were stained. Broken tiles in bathroom. Bathroom looked like it had not had a thorough cleaning in a long time. Rate changed from 110.00 night in Jan to 162.00 in march. Was told this is there summer rate as I was cleaning 15 cm of snow off my car. A reasonable rate for the room I had would be 30.00 a night. Management should be fired for allowing these rooms to be rented at all in there current condition.

"Not a great value"

3
06/04/2016

Based on the "Executive Inn", I assumed I was getting a "business class" experience rather than "coach", but I was mistaken. Bathroom faucet leaked all over countertop, lighting in room was very dim, and had wireless connectivity issues. Overall experience was good, but not the great I was expecting from a Best Western "Plus".

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Charlie L, Thank you for completing the survey regarding your recent experience at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations on this occasion. Your satisfaction is very important to us and we will use your feedback to implement improvements to ensure we offer a better experience for you and other guests in the future. Best regards,

"NOT GOOD AT ALL"

1
06/04/2016

When we booked our room for 4 days at this hotel we asked and was told that they had wheelchair roll in showers. We asked several times. We were aware that our last night there would not be a wheel in shower as all the rooms had been booked for that day. When we arrived and went to our room.. GUESS WHAT.. the bathroom had a bathtub in it. NOT A ROLL IN SHOWER. We went down to the desk and they told us that is all they had. We cancelled our last two nights. We in wheelchairs do need showers.. lol My friend who is not in a wheelchair tried to take a shower the shower head was broken and taped up and leaked so much so that there was no pressure coming out of the head but lots of water coming from the tape. When we checked out the ladies on duty gave us a 10% discount because of the shower head. I called the manager the following Monday and was told by him that their staff would not have made that mistake. well they did! He was not listening to me at all. I told him we travel extensively and would not have made that mistake. If they had told us we would have looked for another hotel. I informed him that I would be putting this on trip advisor and his response was go ahead. I called the head office and they said they would look into it. I have not heard but in all fairness it has only been 3 days.We always call the hotels directly to book we do not through any discount travel site or the 800 booking phone numbers as we have had trouble getting the right room. I WOULD NOT RECOMMEND THIS PLACE FOR ANYONE IN A WHEELCHAIR. THE STAFF WAS AMAZING (EXCEPT FOR THE PERSON WHO BOOKED THE ROOM and IN MY OPINION THE MANAGER) THEY WERE FRIENDLY FELT BAD ABOUT OUR SITUATION GREAT STAFF.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Kathy I, On behalf of our entire team, I would like to apologize for the condition of the room and for not exceeding your expectations on this occasion. I am truly sorry for the inconvenience caused. Your satisfaction is very important to us and we will be using the feedback you gave us to ensure that we offer a better experience for you and other guests in the future. Sincerely,

"best hotel"

5
06/04/2016

nice & good hotel to stay & relax, staffs are friendly breakfast must have more options for vegetarian, with some vegetarian food. rooms nice & clean. bathrooms amenities are also good. overall it was good experience to stay.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Sandeep, Thank you for taking the time to write a review about your recent stay at our hotel. Your business is important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you again in the near future. Best regards,

"What we expected, given the price and other reviews."

3
02/04/2016

We found our stay here satisfactory. The room was clean. It was pretty beat up otherwise but that's what we expected after reading other reviews and given the fact that they are in the process of renovating the entire hotel. No noise complaints about the highway, heating/cooling worked well, beds were comfy and we had a good night's sleep. I was a bit shocked by the breakfast - I thought just about any hotel chain would've moved on from total disposable plastic cutlery/plates and cups. No recycling or reusing here, shame on you Best Western! We found the location convenient to subway access at Scarborough Town Centre and riding into town without bothering with traffic. Would stay again but ask for a renovated room if they are not all done yet.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Berlinchick72, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Again, we thank you!

"My experience"

4
02/04/2016

Good location close to downtown Toronto. No restaurant in the hotel but the Keg is around the corner so we had a nice dinner. Renovated room but the mattress has to be changed. Good breakfast. Wi-Fi is working well and coffee is always available in the lobby with real cream/milk.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Marie-Reine B, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback! We are more than happy to offer our guests such a convenient location, Wi-Fi, and breakfast in the morning. In regards to our renovations, we are more than happy to say that we will also be changing the mattresses and furniture in the guestrooms as well! Again, we thank you and we hope to welcome you back in the future!

"Friendly and clean"

5
30/03/2016

Friendly, airy and clean. Helpful smiling staff and very comfortable room on the newly renovated 4th floor. The quality price ratio was excellent and breakfast varied and plentiful. Will definetely recommend this BW.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear sylviel153, Thank you for choosing the Best Western Plus Executive Inn for your recent stay, as well as, your positive comments regarding our staff and property! It is one of our goals to ensure our guests leave happy and satisfied with their stay by delivering superior customer service and meeting our guests expectations. We'd also like to thank you in advance for your recommendation of our property! And we hope to welcome you back in the near future!

"Comfortable hotel"

4
28/03/2016

Very comfortable bed and linens. Clean room. Slightly dangerous tub. The sides are curved in such a manner that someone might slip getting in. Breakfast has scrambled eggs and sausage most mornings. One morning had a make your own breakfast sandwich. Some sound issues like the people who can't control their children in the hallways. Also some minor road noise heard in the mornings. Unsupervised children in the pool area not necessarily the hotels fault. Pool only open until 10. Would have liked to see it open until 11 with an adult swim.

"stay not comfortable"

3
27/03/2016

while reservation given visa card but ask my guest to give again their visa card and hold money on it. first night ok but next day morning broken shower hence move to other room, again same problem of not getting hot water, hence again move to 3rd room where shower ok.

"Amazing Hotel Staff!"

5
26/03/2016

The only downside about this hotel are the guests who are very inconsiderate to the staff and the rest of the guests. The long weekend is packed with guests who are, unfortunately, has no care about the cleanliness and use of the hotel's facilities. It is not fair for the friendly and hardworking staff to be blamed for ALL the complaints. I overheard a family during my stay that did nothing but make a lot of noise and they complain a lot about small things. Kudos to the magnificent leadership of Jerry, the FO Mgr, who even helped out during the rush hour breakfast time. All praises for Estrella, Maria Nimfa, and Rose for making sure the buffet area is filled up with food and assisting everyone with a smile. And big thanks to Mandeep for being very helpful and informative regarding our booking. It is a highly recommended place to stay, and the location is strategically near the highway and just a few minutes away from Scarborough Town Centre.

"friendly staff"

4
24/03/2016

Good location right off the highway but did not hear the noise from highway in our room. We stayed on the newly renovated 4th floor. We arrived at midnight and when we pulled out the sofabed for our son the sheets were not the cleanest. We brought this to the attention of the front desk and our concerns were immediately addressed. The gentleman brought us up fresh sheets as well as a nice comforter that made the sofabed extra comfy for my son who said he had a good sleep (rare on a sofa bed) ! The rest of the room was spotless!! When we checked out the next morning I was very pleased to find out there was a 10% discount on our room rate for our inconvenience (without me even asking) and the manager was very apologetic and thanked me for bringing the issue to his attention. Very kind and professional staff. We will definitely stay here again!!

"Very unsatisfied"

2
19/03/2016

The beds were terrible, the rooms heating and air conditioning system was not working correctly. My wife ended up sleeping in the van,,,,now that's bad!! Kids were exhausted the next morning due to the room being so hot that our day at the science centre was very eventful lets just say.

"Shop around"

2
19/03/2016

The location is a little scary. The hotel has long-term visitors. The lobby and hallways always smell like marijuana. I was there for 6 night, the breakfast was good the first morning but it got worse each day. At the end, it consisted of expired yogurt and mouldy bagels. The tap in my washrooms dripped constantly...even after repairs. I asked for a refund or credit for my last night and was refused. I left anyway.

"I would not recommend this hotel for any leisure trip"

1
15/03/2016

the rooms are in terrible condition, and the free breakfast is a myth, they cut off at 9:30am and on the weekend on 10am. They should be a 1 star hotel not 3. I would not recommend staying there for any family or friends of mine.

"Great place to stay!"

5
08/03/2016

Perfect location near Pan AM Pool, highway. Complete breakfast. Clean pool, sauna, and hot tub. Updating in progress. Sofa bed could be more comfortable. Excellent staff to assist. Easy to find. Sault Y Synchro enjoyed our stay for the competition at Pam AM Pool.

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Susan S., Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we appreciate your positive review of our hotel. We are looking forward to seeing you again on your next visit. Best regards,

"They treat you well here"

5
06/03/2016

You can't beat cleanliness, quietness, comfortable beds, and plenty of friendly staff when away from home. The breakfast was great with good staff, again, and you cannot find a more friendly and helpful man at the front desk than Rupert. My next stay will be Best Western for sure.

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Dave C., Thank you for taking the time to write a review about your recent stay at our property. We are happy to learn that you have enjoyed your stay. Thank you for choosing the Best Western Plus Executive Inn. We look forward to welcoming you again in the future. Best regards,

"Ultra nice hotel"

5
02/03/2016

This hotel offers great value for a more than reasonable price. It is comparable if not above the other big chain hotels that charge a lot more. We pay much less for the same quality.... includes free breakfast, free parking. The room is very spacious and ultra clean! Bed is very very comfortable. We would choose to stay at Estate Drive Best Western over other hotels. You can't beat the value for what it offers.

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Esther T., Thank you for taking the time to write a review about your recent stay at the Best Western Plus Executive Inn. We are happy to learn that you've enjoyed your stay with us. We appreciate your business and your loyalty to our brand. We look forward to welcoming you again on your next visit. Best regards,

"How do you get better than best?"

5
02/03/2016

I haven't stayed at this property fo awhile but I am pleased that I was able to do so recently. It is currently upgrading guest rooms and this was not intrusive during my stay. I stayed in a renovated room and it is very nice. The decor is pleasant and comfortable and the bathroom has been totally modernized. The one thing that I would change is the arrangement of the desk and microwave/refrigerator. Currently if one sits at the desk to do some paperwork it is difficult to watch the TV. I would switch these to furniture pieces. The internet was problem free, the bed was very comfortable and the hot breakfast was enjoyable.

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Terry C., Thank you for completing the survey regarding your recent experience at our property. Your business is very important to us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again. Best regards,

"Casino Rama Show"

3
28/02/2016

Went for the Saturday night show at casino Rama There is a shuttle bus $10 per person round trip didn't use Pool and hot tub area nice One of the nicer hotels in area Staff very pleasant Tim Hortons and other restaurants very close There are closer hotels to casino

"Room for improvement"

4
22/02/2016

I stay here often, although this stay was not as good. Under my bathroom sink was a used plastic cup, obviously is wasn't cleaned properly. The room was too hot, the pool had no towels. I asked at the desk and was told they would bring asap.When I was getting out I asked a 2nd time to the other host, he gave to me on the spot. Breakfast was very plentiful, many options of different types of food to choose from. Although it wasn't my best stay I would still recommend it and I will be back again

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Sandy_marshall66, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations on this occasion. Your business is important to us. By telling us your experience about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Sincerely,

"Not as satified"

4
22/02/2016

My husband and I have stayed here many times. It's always very clean and a relaxing stay. This last stay I found a used plastic cup under the bathroom sink. So obviously the room was not properly cleaned. There were no towels for the pool. We asked for towels the reception desk was on phone and said she would bring some ASAP. She never delivered them. We asked a 2nd time to a different reception person and he did provide them. I was not overly pleased.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Neil M, On behalf of our entire team, I would like to apologize for not exceeding your expectations on this occasion. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely,

"Good location"

3
17/02/2016

I stayed here 1 night, the hotel is decent but under renovations, I'm sure it'll be great once that is done. The hot tub was fantastic after a long drive. It's very easy to get too off of the 401 & The Keg is just 2 doors down which is great if you don't want to get back on the highway! ! My only grievance was that the a/c didn't work and I found it too hot in the room.

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Michelle_soolady, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you again. Sincerely,

"super convenient for Highway and The Keg access"

4
27/01/2016

I stayed here one night on a business trip. The location is great right off the 401 and one building away from The Keg. It's always nice for me to have a good restaurant withing walking distance. I they're in the process of a renovation but that didn't affect my stay. My room was clean and pretty quiet considering how close it is to one of the busiest highways in North America. The staff was super friendly and made me feel like I was at home. The bed was comfy, shower was good and the wifi free. There was room for me to do my Beachbody workout in the room. So if you need to workout or have room for a crib you'll find it ok. I'd stay here again.

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear PegLeg-and-Sherbear, Thank you for sharing with us your recent experience at our property. Your business is very important to us and we value your feedback. We are happy to learn the you had enjoyed your stay on this occasion. We look forward to seeing you again soon. Sincerely,

"Good for budget traveller "

4
11/01/2016

Room size a little bit small for four. Toilet size ok but sometimes only 3 set of towels place in the bathroom. Look clean, towels without smell. Shower with water flow good but overhead shower available only. Pillow and mattress support ok, and blanket warm enough. Coffee maker available in room. Air conditioner functioning well but a little bit noise. Housekeeping ok but wake me up twice for asking to change towels (Forgot to put on do not disturb signal). Breakfast available but everyday nearly the same and the taste is just ok. For me, the location is ok as I drive. It is good for the hotel to clear up the snow around 6 in the morning. Hotel staffs' attitude are good. The other thing which is good is elevator available.

Rizwan A, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Jethroxavier, Thank you for completing the survey regarding your recent stay at the Best Western Plus Executive Inn. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely,

"Not Recommended"

1
01/01/2016

The rooms were not clean. The pool and hot tub facilities were not working and there was no effort to repair them. This hotel is not well kept and has not been maintained. We would not recommend this hotel to anyone.

"Whole Hotel is Being Renovated"

4
29/12/2015

Our stay was comfortable. Our room was large and the beds were firm and supportive. The included breakfast was delicious and filling. Unfortunately, the whole hotel is being renovated; one floor at a time. Noise was not a problem but the indoor pool was closed for the duration of our stay. I recommend trying this hotel in about a year when the renovations are complete.

"Bed sheet with stains"

4
29/12/2015

The overall quality and service are what is expected from this grade of hotel. However, there is one thing is below expectation. Providing clean bed sheet is expected from hotel like Best Western. However, the bed sheet that we had had stains. The stains spread in a few regions. When touching them, they feel harder than the rest of the bed sheet.

"great hotel"

4
26/12/2015

i stay there many time and i always enjoy the stay there. Hotel is very clean, lots of space, it have microwave, mini fridge. smooth checkin/checkout service and best of all they let me check out late when i request. Breakfast was nice too, they have scramble and sausage. i will definitely go back there again. highly recommend.

"excellent stay"

4
24/12/2015

enjoyed this hotel clean , no noisy, didnt have any complaints , i would book all my stays here when i am on a business trip or for leisure. I enjioyed being close to all the stores and restuarants. I would recommend this hotel to all of my associates when traveling to canada

"perfect"

5
21/12/2015

perfect stay. The hotel was clean, the bed comfortable, the staff friendly (checked in super late and they allowed late checkout the next day), hotel was quiet, close by to food places. Will definitely stay here again

"Very friendly staff"

5
14/12/2015

Stayed overnight for a next day business meeting. The staff at check in and check out were very friendly and funny. Really pleasant to meet them. I was worried about noise in the room since it was next to the elevator. But it was very quiet anyway and I got a great nights sleep.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Michel, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. We are happy to hear that you had quite a good stay with us and that you were able to meet our lovely staff upon arrival and departure. Again, we Thank you and we look forward to Welcoming you back in the future!

"Dont stay here Management is lousy"

4
04/12/2015

Stayed at the BW Dec 4 2015, nice hotel, however if you are on business and need to work in the evening or want to relax at the end of a long travel day. You cant. It seems they have no issue in their planning to mix young kids hockey teams in with business travelers who unfortunately have work to do in the evening. They offered a different room, but they should have better planning for kids coming in, running up and down hallways screaming and doing cartwheels against the doors. I have traveled with my own kids for hockey etc but also controlled them better and respected other peoples doors and rooms with noise. Not these parents.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Don K, Thank you for letting us know of your experience during your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations on this occasion. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

"Way below my expectations for a hotel"

2
27/11/2015

Will never use this hotel at this city again. The rooms were not acceptable, there was only one staff who was helpful and friendly. The others made you feel that you owe it to them. Hallway was noisy at night. Some staff member even made a sarcastic comment. I was debating on whether to use them or not because I have always stayed with Holiday Inn. I wanted to try them. Really bad experience. I should have stayed with Holiday Inn.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Maryann P, Thank you for sharing with us your experience at the property during your recent visit. On behalf of our entire team, I would like to apologize for not exceeding your expectations on this occasion. Your satisfaction is important to us. We will share your feedback with our staff and will be using the same to implement improvements to ensure that we offer a better experience for guests in the future. I hope that you will consider staying with us again so we can have another chance to provide you with a superior experience. Sincerely,

"n/a"

1
24/11/2015

this hotel employees including manger sucks. manager esp. i feel very racist. I will not take my family or friends there any more. They lost a regular customer. I expected better service than this, the manger was very rude to me. and even wanted to over charge me. as his math is very bad, they need skill manager not like this one.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Altaf S, Thank you for completing the review regarding your recent stay at our property. In regard to the billing issue, our record shows that we have processed the charges to your account in accordance with the rates agreed in your reservation and with foreign currency conversion rate at the time of check-in. We apologize for any confusion you have experienced on this occasion. Your satisfaction is important to us and we will be using your feedback to ensure that we offer a better experience for guests in the future. Sincerely,

"Very good"

4
23/11/2015

I came to celebrate my grandson's wedding and the whole trip was terrific I came in August for a wedding shower, and at the time, the stay was great, I did not have breakfast there as I am not a fan of small rooms when eating. This is not a problem of the hotel, this is preference.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear June, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. Your feedback is very important to us and by telling us what you liked and how we can improve, you're helping us deliver a positive Best Western experience for guests in the future! Again, we Thank You and we hope to welcome you back soon!

"OK but not 'executive'"

3
20/11/2015

Good breakfast, shower, location, fridge / microwave. BUT, room was too hot for sleeping, need to use a/c even though freezing outside at night. The double quilt was too hot, used thinner cover over sheet 2nd night, and cooled off with a/c before sleep. Some scuffs on the furniture, some door closing noises, some fridge noise, slight highway noise. Not what I would call 'executive'. Pricey for what it is.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Guest, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. Our property is currently undergoing renovations in order to improve and ensure we deliver a superior experience for you and other guests in the future.

"November 2015"

2
11/11/2015

Hotel is dated, carpets are worn throughout the hotel, decor in room is dated. In room thermostat poor which results in drapery blowing all the way out. Breakfast was okay but hot food was poor with plastic eggs.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Jane, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. Our property is currently undergoing renovations in order to improve and ensure we deliver a superior experience for you and other guests in the future.

"Good Experience"

4
09/11/2015

The breakfast was a nice touch. All the amenities were on par. No regrets. Good experience. The staff was also good. And good location as well. It's a cozy kind of atmosphere. Clean, comfortable. Wifi works well too.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Shantayae, Thank you for choosing The Best Western Plus Executive Inn for your stay, as well as, your feedback. We are more than delighted to hear that you enjoyed your stay with us, as it is one of our goals to ensure our guests leave satisfied with a positive Best Western experience. It is a pleasure to offer a convenient location and amenities to enhance your stay. Again, we thank you and we look forward to welcoming you back in the future!

"Credit Card skimmed twice."

1
03/11/2015

My credit card was skimmed twice on two separate stays. I will never return and will warn friends. I previously stayed there because of location and price. I warn people not to stay there because there credit it cards will most like be skimmed.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Howard, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. In regards to your credit card; with all reservations, we do require a valid credit card upon check-in to swipe in order to put a hold (not a charge) for security and incidental purposes. This full hold is then automatically released upon check-out if there are no additional charges and damages in the room. We do apologize for any inconveniences this may have caused you, as we do hope to welcome you back in the future. Again, we thank you for choosing the Best Western Plus and your feedback.

"Comfortable stay. Excellent choice to Metro Zoo visit"

4
31/10/2015

We choose this hotel because of it's package deal to the Toronto Metro Zoo. While we were not overwhelmed by the hotel stay, it is pretty clean (smelled a little old in the room, maybe even previously smoked in), it was comfortable. The hotel has free parking, a nice pool and hot tub and a very nice breakfast. The room were alright in size. Beds were comfortable enough to sleep on with average linens. For us, the hotel served our purpose but certainly did not leave us feeling like we had found a really great place. I am not trashing talking it here, it is perfectly passible. The staff were very nice, pleasant and helpful. There are laundry facilities on the premises. It is definitely not the best hotel that I have ever stayed in at this price point BUT we would definitely consider using it again if we are planning are being in this region again.

"A good place to know about"

4
31/10/2015

This is a clean and friendly hotel. It is just off Markham and the 401; it suffers Toronto's rush hour but no worse than some and better than many. The breakfast had some fresh fruit as well as the usual cereal and micro-waved eggs. The internet worked well, there are enough outlets to run a computer, recharge a cell phone and a digital camera, good light to read by and a nice TV. I like Best Western mattresses and that one was in good condition with nice linens. My only beef, and it is with many modern buildings, is that it is sealed up. If any cleaning supplies have an odour it will linger for hours because there is no fresh air coming in to the room. I stayed four nights and found the staff helpful. There was adequate free parking, decent coffee at all hours and the building is quiet. It's a short hop to the Scarborough Town Centre Mall and a few chain restaurants. I will stay there again.

"Always a pleasure"

4
29/10/2015

Lovely rooms, great prices and tasty breakfast. We have stayed her several times and it is always great - the staff make checking in and out very easy. The location is so central to everythig. The pool and hottub are always clean and well maintained.

"Hotel"

3
24/10/2015

I selected this hotel because of its amenities - gym and breakfast. The bed was perfext. The room and hotel generally were as quiet as possible given that it is beside the 401. The breakfast was good - typical hotel breakfast and friendly staff. I was told on check in that the hotel had been recently renovated. Unfortunately my room was dated. The chairs were worn and stained. The carpets were threadbare. The TV was only getting a few channels and the solution I was given was to wiggle the box in the back of the TV.

"Stayed here twice recently"

4
23/10/2015

My mom and I stayed here on two separate occasions in the last couple of months. A lot cheaper than staying at the Best Westerns closer to the airport and likely with the same amenities. Mind you, we didn't need to be near the airport either. Anyway, the hotel was able to accommodate my mom's need for a room on a lower floor (she has an aversion to heights), which was great. Staff were very friendly at the reservations counter, in the breakfast room, and whenever we passed them in the hallway. The rooms weren't totally spick and span - so an average score on that - but the beds were comfy and we slept pretty well. Breakfast offered a variety of choices including cold and hot options. Overall a very pleasant stay and we would feel comfortable staying here anytime and recommending to others.

"visit"

5
22/10/2015

excellent in every way. The only suggestion I have is to increase the number of towels in the washroom. The toiletries should also be increased. Thats all I have to say. The tooth paste is good but too little. Once that is done you have excellent facility. In all I have really enjoyed my stay and I think your facility is first class. Thanks.

"Decent Hotel Stay"

3
20/10/2015

We choose this location as it was not too far from the Toronto Zoo. The hotel is situated by the highway but didn't hear the traffic so that was good. The room was clean and the free breakfast & parking made this stay pleasant. We would stay here again if visiting Toronto.

"Will Stay in the hotel Again!"

5
20/10/2015

We stayed here for a week. Here are what I like: Hot breakfast with lots of choices. Clean room. Convenient location right beside 401 but surprisingly very quiet in the room. WiFi speed was fast - 10.4 Mbps download. My wife likes to drink hot water and was happy to use their hot water 24/7!

"Excellent"

5
13/10/2015

We stayed as we had a wedding in area..Front desk was very friendly and polite..They also had free parking that is amazing and a full free breakfast ..The rooms were clean and comfortable..Would stay there again in a heart beat ..Also have pool and hottub..

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Angela, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for choosing the Best Western Plus Executive Inn for your accommodations. We appreciate your loyalty to our brand.

"Worn and Tired"

3
05/10/2015

This hotel needs a good carpet cleaning and refresh. The carpets are very soiled and it does not make for a good impression. Rooms are basic. Clean enough, but basic. Rickety ironing Board and very worn sofa bed. Too many hosting of kid's 'Hockey Tournaments ' etc. I have been to a Best Western many times where there are hoards of screaming kids in the pool, or riding the elevators. I am rethinking Best Western's for this reason . There are a few good ones and I am assuming they don't take large sports group reservations.

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Cynthia, Thank you for choosing the Best Western Plus Executive Inn for your recent stay, as well as, your feedback. We are sorry to hear that you did not have a good experience with us, and we do apologize for the noise and disturbance from some of the younger guests during your stay. We value our guest and their experience and in a situation like this, we feel sad that you were not happy with your stay. We hope to welcome you back again to our hotel and give us the opportunity to redeem ourselves.

"Not the best experience"

2
05/10/2015

We had a very bad experience, as other hotel guests started yelling, laughing and running up and down the halls in the middle of the night, which woke up my 2 year old grandson. We tried to call the front desk but the phone did not work! Also, when we reported it the next morning, the staff did not seem to care. The lock on our bathroom door was broken too,

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Wendy, Thank you for choosing The Best Western Plus Executive Inn for you stay, as well as, your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. In regards to the noise and disturbance from other guests during your stay, we do greatly apologize. As for the bathroom lock and telephone, our maintenance department has been notified and necessary repairs have been made. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Close to Tourist locations"

3
05/10/2015

Hotel is 30 mins from Wonderland and 5 min from Toronto Zoo, 15 min from large shopping centre. Breakfast is stated as All American Breakfast, basically it's a continental breakfast with some hot items, I wasn't overly impressed. Room was ok, only had hot water very early in the morning. Microwave and fridge in room - awesome!

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Tina, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback. We are happy to offer such a convenient location in Scarborough, as it is right by Highway 401, public transportation, shopping and restaurants, and attractions such as the Toronto Zoo, Wonderland, and the Ontario Science Center. We are also proud to offer such services and amenities to our guests in order to enhance their stay with us. Again, we thank you and we hope to welcome you back in the future!

"Great Place to Stay"

5
03/10/2015

Really enjoyed everything about this hotel! The staff were friendly, professional and very helpful with any questions. The room was very comfortable, and the location had access to major highways and nearby necessities .

Rizwan A, Public Relations Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Dear Irene, Thank you for choosing The Best Western Plus Executive Inn for your recent stay, as well as, your feedback! We like to ensure that our guests feel comfortable during their stay with us so our staff are always more than happy to help our guests, especially when it comes to any questions or concerns you may have. Again, we thank you, and we look forward to welcoming you back in the near future!

"Easy to access from highway 401"

4
02/10/2015

It is a very nice best western. My husband and I stay there regularly when we visit family in Scarborough. The staff are friendly and courteous and accommodate my requests for main floor room every time. ( I have mobility issues ) the breakfast is standard and adequate.we love the location the best thing is close to a lot of things you might be interested and so close to the 401 which will get you anywhere. We stay at this hotel on average once every two months , sometimes more sometimes less depending on weather, but I always book this hotel when going to the city.