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Best Western St Catharines Hotel & Conference Centre, Saint Catharines

4.0/5  - basé sur 540 notations.
2 North Service Road, L2N 4G9, Saint Catharines, Canada - See map

Welcome to the Best Western St. Catharines Hotel & Conference Centre! Niagara casinos and wineries are within 10 minutes of this comfortable St. Catharines hotel, and those are just a couple of the top local attractions. Niagara Falls has long been a top romantic destination. Guests of our St. Catharines hotel also visit the area for Niagara-on-the-Lake, the Shaw Festival Theatre, Brock University, the Royal Canadian Henley Regatta, Marineland and the Welland International Flatwater Centre. We combine an unbeatable location with a competitive price. Our proximity to area attractions is why this St. Catharines hotel is a popular choice. Guests are close to Maid of the Mist, and we're conveniently located off QEW Highway. A Costco® and Fairview Shopping Centre are within walking distance, so it's easy to pick up necessities and souvenirs. Of course, you may just want to relax at the hotel. The extensive fitness center and indoor and outdoor pool make for a relaxing getaway. Our full-service hotel features free hot breakfast every morning, free Wi-Fi and an onsite restaurant. Some business travelers are lucky enough to punch the clock near Niagara-on-the-Lake wineries. Our St. Catharines hotel welcomes employees from General Motors, the Ministry of Transportation, and Niagara College regularly. Business travelers enjoy a warm, welcoming atmosphere and luxurious bedding to make the business part of their travels a little more enjoyable. There are over 40 golf courses in the Niagara region, so hitting the greens is nearly a requirement. Sports tourism is big business here, and many guests enjoy taking in a hockey tournament. Our family friendly hotel features plenty of activities for the kids, including a mini putt-putt course onsite. Book your room at the Best Western St. Catharines Hotel & Conference Centre for a fun-filled vacation! Enjoy your stay.

Best Western

St Catharines Hotel & Conference Centre

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Silver
 
based on 544 guest reviews
NOTE ISSUED
Excellent
179
Very Good
177
Average
113
Poor
41
Terrible
34
REFER TO NOTICE
Business Business
61
Couples Couples
144
Family Family
233
Friends getaway Friends getaway
55
Solo travel Solo travel
33
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"EXCELLENT"

5
16/07/2018

Service were excellent Lobby & bar were well maintained Swimming pool was clean and well maintained as well Excellent customer service Enjoyed the breakfast Excellent internet service Near highway Friendly stuff

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing! We hope you will visit us again soon.

"Very good experience"

5
15/07/2018

This hotel was very clean , the staff was also very nice and helpful. We enjoyed our stay. The rooms were cleaned and serviced every day . I would definitely recommend it. Don't let the outside of the hotel fool you . It does look a bit like a lousy place but it is very nice inside .

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We appreciate your kind words and cant wait for you to visit again.

"Worth the money"

4
14/07/2018

Not a 5 star hotel, but has been mostly renovated, and was clean and comfortable. Indoor and outdoor pool were both nice. Great breakfast and nice area. Close to Niagara but not so touristy. Lots of restaurants nearby. LOVED that my doggies were welcome (you have to call ahead though for dog friendly room). If we're in the area again will definitely be checking out all the nearby wineries.

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us!

"Great Family Hotel"

5
14/07/2018

We spent two days at this hotel and were impressed by the friendly staff, modern interior finish, clean indoor and outdoor pools and comfortable beds. The hotel is close to the highway so you are not far from anything. It was the nicest Best Western I have stayed at.

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your kind words, we are happy to hear you enjoyed the amenities included at our property. We hope you will visit us again.

"Best valued stay!"

5
18/06/2018

Came for a rowing clinic at Henley and this hotel was just perfect! Close, clean, restaurant, in-door and out-door pool, sauna, free breakfast, safe! Staff was super helpful when needing anything. Will be back!! Thank you!!

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your kind words. We can't wait for you return.

"Central St Catharines Location"

4
14/06/2018

Really enjoyed this hotel! It is a very central location, basically right beside the QEW, nearby Kelseys,Montanas and Costco and is a short (10-12 minute) walk to the LCBO, Zehrs and fast food at the Fairview Mall. The rooms themselves are clean and well maintained, but a little small. Our room had a balcony, however, which made it a little cozier, and the balcony was a nice feature. The hotel is a bit old, but comfortable beds and a decent sized bathroom made for a comfortable stay. Additionally, there is a continental breakfast included and it is quite good. It features eggs, sausage or ham, potatoes, pancakes or french toast, muffins and coffee/juice/etc. Also, the sports bar inside is quite nice and has a surprisingly good selection of food. The service was friendly and the hotel features some great amenities like a gym, pool, sauna and bar. It is also close to restaurants and features easy access to the QEW. I would recommend this place and will stay again if I'm in the area.

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your experience with us. We are glad you got to enjoy our amenities and hope to see you again soon.

"Older Hotel....But You Wouldn't Know It"

4
23/05/2018

This hotel has been a staple in St. Catharines for many decades....but you wouldn't know it! They have maintained it beautifully and are obviously continuing to make upgrades. The lobby area is as welcoming and contemporary as any brand new hotel, and is accented by a very interesting piece of artwork made up of various musical instruments (I'd love to know the story behind the piece!). On the second floor, they were busy completely upgrading about half-a-dozen rooms.....we had one of the "older" rooms but even it was nicely appointed with a VERY comfortable King size bed. The wallpaper was dated, as were the bathroom tiles, but -- honestly -- it was clean and well cared for nevertheless. Of special note was the great HOT complimentary breakfast. SO many hotels these days offer little more than a continental breakfast with some muffins, danishes, and yogurt. This hotel offers breakfast in their restaurant (not just a "breakfast room") and offers omelettes, sausages, homefries, and pancakes, along with all the usual fare (muffins, cereals, etc). Lucinda -- the breakfast host -- greets everyone warmly as they come into the restaurant and goes over the top to be helpful. One SMALL suggestion -- how about china cups for the coffee in the restaurant at breakfast (instead of paper cups)? A small improvement that would make a big difference. :-)

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank your for the positive feedback. The music piece in the hallway was originally at one of the owners older restaurants. When they closed it they brought that piece over to BW because it had been with the family for many years. We are glad you enjoyed it, we get many comments on it. We appreciate you staying with us and look forward to welcoming you back.

"My stay was amazing"

5
14/05/2018

Me and my boyfriend stayed here for a night after a stag and doe, the service was amazing everyone was super friendly when greeted and even when leaving made sure we had an amazing stay, the rooms were very clean and well kept and the bed was soooo comfy!!!! Deffiantly will come back!

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your experience. See you soon!

"Kudos to the staff here at St. Catharines"

5
25/04/2018

I must commend Cathy in house keeping. She is very thorough and generates a positive attitude with her staff. Although they are wonderful an exceptional lady in housekeeping would be Pim. The owners are gracious and front desk is not only obliging but very hospitable. Breakfast (continental) is also outstanding. Gerry is head of maintenance and runs a tight ship. Pleasant man and his staff are always hustling to keep the building and operations in fine order. It been a pleasure staying here often and is always consistent. Will always stay here when in the city. Signed, Friend of this hotel. Shawn

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We will pass on your nice words.

"Just what we needed"

5
20/04/2018

I needed a place to stay after the Byrne and Kelly show at the First Ontario Place in St. Catherine's that was close enough to take a cab to the show and back. I ended up having to have an extra person in one room but it worked out fine.

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thanks for staying with us.

"Weekend stay"

4
16/04/2018

Room 143. Bathroom really small and for some reason the counter level of the sink is very low. Patio door to indoor courtyard is probably nice in the summer. This past weekend it was too cold to make use of this feature. They have a mini-golf course in the court yard. Found that the linens had a very strong smell of chlorine to the point where the first night sleep was disturbed. The heater temperature seemed misleading. Although it read 63, it felt very hot in the room. Room had a microwave and fridge that was useful. Television was standard digital and lacked HD channels. Breakfast @Wrigley's (included) was ok. Typical egg, protein (ham one day, sausage the next), beans, french toast/pancake.Servers during breakfast were very attentive; looking to clear the plates at any opportunity. Pool was enjoyed by the kids. Sauna, hot tub and decent size pool. Lots of teams staying due to Ontario Basketball Finals. Check-in easy and friendly staff. Staff constantly cleaning around public spaces. Nearby plenty of amenities (Restaurants Kelsey, Montana literally next door). Costco and Fairview Mall within walking distance. Access right off of the highway. Electric charging station available. Saw a Tesla plugged in during our stay.

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. We are always looking for ways to improve our product and your feedback is very important to us. We are sorry we did not meet your expectations. We hope you will visit us again.

"One of the best hotels I have been to. Superb service and quality."

5
11/04/2018

I was quite impressed and in fact blown away by the level of quality of service I received here staying late March 2018. The staff are wonderful people and the operator (John) is a really nice man who cares a lot about his patrons and guests. The property is clean and there is no smells anywhere, bathrooms are spotless. Incredible breakfast. The list goes one and on. My preferred place to stay when in St. Catharines is now this spot. Hats off and cheers for a well managed and run facility John!

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us! Hope to see you again.

"Excellent place to stay! Very helpful staff!"

5
08/04/2018

I asked for the early check in due to my early arrival from Vancouver via overnight flight and I was surprised that it was not only possible to check in by 12pm but I was able to get my room by 10am. It was a great Birthday gift from the Best Western Front Desk team! And moreover it was possible to get a bit later check out too. Breakfast was good everyday. I truly enjoyed staying in this Hotel and I will highly recommend it for everyone.

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
We are glad you enjoyed your stay. We hope to see you again!

"Bed bugs"

1
08/04/2018

Stayed for a few days with family to visit niagara. Be cautious left and my leg was all bite from bed bugs. The hotel itself has a nice pool and restaurant for breakfast but the rooms are very small as well as the bathroom.

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
We are sorry to hear we did not meet your expectations. If you would like to personally contact me please do so (905) 704-3873 Again we do apologize.

"No major complaints"

4
04/04/2018

This is a good quality,comfortable htel. Nothing exceptional, but nothing serious to complain about. Comfortable, clean rooms. Minor issue with heating/air conditioning unit continuously cycling on/off, but it appears that new units are being installed . Otherwise service, facilities and accommodations are very good.

"Good place to stay"

4
03/04/2018

The rooms were clean and the beds weren't too bad. Staff was friendly. Free breakfast included in stay which varied with potatoes, omelette, sausage, yogurt, juice, milk, cereal, toast, etc.. There was a indoor pool as well. This is a great central location, so close to malls, Dairy Queen, Costco, Walmart, etc. A lot of these shopping places were within walking distance. I would definitely recommend this place, the price was reasonable. Didn't stay on March break, so it was nice and quiet. Near QEW and close to Niagara Falls.

"Not bad for the price and decent food."

4
02/04/2018

Better half and I stayed here for a weekend conference. Reservations and check in were a breeze. Room was clean and decently appointed for the price point. Plenty of nearby amenities including several chain restaurants and a Costco right next door. The room cost included a breakfast buffet that was of decent quality, even if sausages were the only choice for meat and no bacon. The buffet was well stocked and served the purpose. We opted to try out the on site restaurant and, despite many hotel restaurants reputation, was actually pretty good. I went with the standard club house, which had good sized chucks of real chicken and tasty fries. The missus was served a good helping of a chicken Caesar salad that she could not finish off. The rooms did show a little age around the edges on our patio but overall, given the price point and convenience I would definitely return to this hotel..

"Never again"

2
21/03/2018

Bad timing March Break at this location. Hotel and pool area over run with children. Very poor sleep quality beds and bedding were uncomfortable. Breakfast buffet and room service food poor quality. I don't think I will ever stay at this hotel again.

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We are truly sorry for the issues you experienced and tried to make things right by accommodating your needs. Please feel free to contact me at Best Western to further talk about your concerns.

"Trip to Niagara Fall"

5
13/03/2018

Very good hotel and good price. The room is clean and quite. Staff is very friendly and helpful. It is very convenient for shopping around. close to Niagara fall. If I have to come I will stay this hotel again.

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for choosing Best Western. We look forward to your visit again!

"Great location, great service, amazing pool area indoor and outdoor"

5
07/03/2018

My bestie and i have stayed here on 3 plus occasions for girls night getaway for our birthdays. We have stayed in the winter and summer. The indoor pool is always nice and warm and such a warm relaxing environment. HOt tub is great. the outdoor pool is fantastic for day time chilling and swimming :) we will definitely return. Wraps from the restaurant on site were good as well as salad. Breakfast is average continental brekafast. Front desk staff and pool staff are fantastic. Rooms have outdoor space or balcony always a bonus as this is hard to find in hotels these days.

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
We are so happy that you choose to stay at The Best Western. Thank you for your continuing support!

"Relax, Enjoy, and Stay Awhile "

5
15/02/2018

The pool, Jacuzzi, steam room, and sauna are top notch. The rooms are spacious and comfortable. Each room comes with a balcony or patio. The breakfast is delicious and dining facility provides a friendly environment. You couldn't ask for better staff; they were happy, courteous, easy to work with, and attentive. This location is right off the highway, and near many restaurants.

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We are glad you enjoyed your stay!

"Excellent stay"

5
05/02/2018

This is an excellent hotel. The staff really take the time to go above and beyond to make my family feel at home every time we visit. We will certainly choose this hotel to stay the next time we are in town.

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us.

"Excellent hotel"

5
04/02/2018

Excellent hotel great swimming pool and hottub. Staff was very friendly and helpful. Our room was very spacious and comfortable. The breakfast was excellent and well maintained there was never a shortage food.

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Glad you enjoyed your stay.

"Poor acknowledgement of complaints"

2
29/01/2018

There was no acknowledgement or offer of a discount for the terrible experience we had at this hotel other than a simple "I'm sorry" Tub drain broken Hot tub not working 1 full day of our stay 2 rooms next to us partying all night with kids running screaming freely in the halls throwing ice cubes

stelly N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
On behalf of our management and staff, we apologize for the poor experience you received during your stay at Best Western. We pride ourselves on providing superior service and product and failed to do so during your stay. Please consider staying with us in the near future. Thank you.

"Clean rooms!"

4
28/01/2018

Nice hotel and breakfast! Clean rooms. The hotel staff was welcoming! Wanted to try the hotel restaurant for dinner (Wrigley's) but after waiting over 25 minutes to get order taken we left and went to Kelsey's.

"Great breakfast, clean rooms!"

4
22/01/2018

Not much to say about the Best Western St. Catharines, it is alike to other Best Western hotels and no complaints! The hot breakfast is plentiful and great, rooms are clean! The staff is very pleasant here as well.

"always a pleasure to stay here"

5
17/01/2018

It's a family tradition to spend new years at this place and it's like an extension from home for us, the rooms are clean, great swimming pool and the service is always great, breakfast could use some improving, but overall is very reliable!

"Good value for the money"

3
08/01/2018

Not perfect but staff do try very hard to address any problems that arise. Room was comfortable except for the heating/cooling being difficult to regulate. Friendly and attentive staff, nutritious and tasty breakfast. Would probably stay here again.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your experience with us, we look forward to seeing you again.

"An Excellent Place To Stay"

5
05/01/2018

The Best Western is well located in St. Catharines close to malls and restaurants. From here, one can travel easily to local wineries and other attractions in the Niagara. The restaurant and lounge are great. The fitness centre is spacious and well-equipped and the two pools (indoor for winter) and outdoor (summer) are super.

Adrian N, Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your experience we look forward to seeing you again.

"Excellent for Families"

5
02/01/2018

Great amenities for families with children - something for everyone. There's mini putt golf in the warm weather and indoor and outdoor pool with a hot tub and sauna. Gym is well equipped. Nice to have an on site Bar and grill but is also handy to highway, shopping and a variety of restaurants. Excellent value for the money and friendly staff. Room is clean but could use some updating. Beds are comfy and quiet.

Adrian N, Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your experience with us. We hope to see you again.

"An unexpected happy suprise"

5
12/12/2017

I thought because the price was low the quality wouldn't be the greatest - but I was wrong and it's a really great motel. Even my teenage daughters reLly liked the facility and breakfast! The gym was very large and clean as well!

"Very Friendly"

5
09/12/2017

Everything was very fine in this hotel. It is an older property, but well maintained and updated. Very fine hot tub and fitness center and pool. Really good full breakfast with pottery plates and silverware and eggs and ham or bacon and many other good choices - slight variation from day to day in the choices. The main attraction was the friendliness of the staff.

"Very standard room, very good staff "

5
01/12/2017

Stayed for two nights for training. Room was functional and not out of the ordinary in any way. Everything worked, including the shower and wifi, which is a bonus. The staff were really lovely. Front desk were helpful when I had forgotten to pack properly! Breakfast staff were charming and helpful, really seemed genuinely nice. Tried to predict my needs in the fashion of a much more ‘starred' hotel. Oh and it was quiet!

"Nice stay"

4
01/12/2017

My friend and I enjoyed our 2 night stay over Black Friday Weekend ..Hotel is centrally located to almost everything .. A little noisy as it is literally right beside the QEW but not too bad once you're in the room. The room and hotel were clean. Utilized the pool and hot tub on both nights. Breakfast each morning was good but typical of a hotel restaurant. We ate dinner in Wrigley's our second night and it was good but the service was a little lacking. My friend had a bug in her Singapore Sling which was promptly taken back and we were given a new one. Overall pretty good stay and would stay again.

"Warm and welcome"

5
30/11/2017

I have stayed at this location many times for business, and it offers a clean, and comfortable environment.. The employees, and owner are are great in tending to your needs.Great location and the restaurant makes good food

"Excellent stay"

5
27/11/2017

We had no issues and liked this hotel. Its close to wineries and restaurants. We wanted to be between Toronto and Niagara Falls. We actually never made it to the falls. But we were close to the QEW, which is a plus.

"Girls Weekend"

5
27/11/2017

I would recommend this hotel to anyone going to St. Catherine's. It is easy access to the QEW. The beds are extremely comfortable and the service is over the top. The breakfast was excellent and they even asked if you would like to take extra for later.

"Excellent value for the price. Excellent location for Wine Tours"

5
21/11/2017

The hotel was very clean. Quiet at night with comfortable beds. It is an excellent location for those wanting to participate in wine tours. Breakfast was included, it was abundant and tasty. I would highly recommend this hotel.

"Best Western St. Catharines"

5
12/11/2017

Great staff and I was made to feel right at home. The food was great and the drinks were reasonably priced. The room was exceptionally clean . The location in my circumstance was perfect as it was centrally located.

"Overall Very Good"

4
06/11/2017

Hotel was exactly what we expected. The staff were excellent and very accommodating. Great location as there is a Costco right next door. The beds were very comfortable. The hotel is a little dated but that was made up for by excellent staff.

"Excellent stay at wonderful property"

5
03/11/2017

This hotel is located in a convenient location for shopping and day trips to the Niagara Falls area. The staff are amazing as is the restaurant. Very pleased with our stay and highly recommend this property!!

"great place for winery trip"

5
30/10/2017

There was a group of eight of us that stayed here. The rooms were very clean, the breakfast was just enough, and we were able to use the hot tub, too! The only problem was a sliding door that needed fixed

"met our expectations"

4
30/10/2017

This hotel was in a good location to access St. Catharines/Niagara area. The rooms, although older, were comfortable and roomy. The beds were very comfortable. The staff was very friendly and helpful. The hotel offers a hot breakfast buffet with the room - the breakfast was fine. The streets around the hotel are very busy and it is a bit difficult to get out of the hotel and onto the roads, but it is very close to the QEW, so easy to get to.

"Lack of caring staff"

1
26/10/2017

booked 3 rooms for two nights. One room had a strong perfume smell. Should have been aired out before renting room. Staff accused me of giving them a gift card not valid on the day of departure. They had gift card two days prior and didn't let me know. After some embarrassment they admitted they made a mistake.

Adrian N, Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
We would like to take this time to apologize for not meet your expectations during your stay. We appreciate your feedback and hope you choose to stay with again for any future accommodations required.

"no pool access due to aerobics, fowl odour heating unit"

2
23/10/2017

Travelling with a little one, we specifically chose this hotel as it was pet friendly and had pool. We could not access the pool for one full hour, due to an aerobics class. During my wait, there were 8 other guests waiting to use pool. We finally had a 10 min swim as it was getting late - 7pm Back in the room, we wanted to turn heat on as we were cool from the pool and the odour coming through the unit was HORRIFIC!! Staff offered new room, but it was late and we had a lot unpacked. We also declined restaurant coupon as we were not planning to eat out. Manager finally (after 2 hours) came to our room - I found a little intrusive - to tell us she had "worked her magic" and was going to give us a discount, which they did. However, I found it sad that it took hours to offer us this, only after we threatened to write a horrible review. there were also no numbers on any of the rooms outside, which made it hard to guess where to park.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
On behalf of the entire team, we apologize for not meeting and exceeding your expectations during your stay. We strive to provide exceptional service and at this time we failed to do so. We will work with our team and ensure our guest needs are met immediately. Again, we apologize for the experience you received and want to invite you back to ensure your next stay is a more enjoyable one.

"Fall weekend away"

5
23/10/2017

This is the second time we stayed there and enjoyed both times. This time around we were upgraded without asking. The staff at check in and check out were very hospitable. They have a very well equipped gym. I loved the fact I could get a proper workout in not like most hotel gyms. The pool and spa were great as well. The buffet breakfast was a standard breakfast. The staff made sure everything was being replenished in a timely manner. They have renovated and brought things up to date so it is much fresher looking now. I will stay there again.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your experience with us. We look forward to seeing you again soon.

"Clean efficient and convenient"

5
23/10/2017

An excellent choice if you want to explore the Niagara Wine région . Nice hotel and well located. Comfortable room and also with indoor/outdoor pools. Buffet breakfast is included but watch out if there are any sports teams staying in the hotel as they usually all come at once and the buffet line fills up!

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for the kind feedback. Our guests love our ideal location to enjoy all of Niagara's wine country. Whether your visiting the wineries on the Bench or Niagara-on-the-lake, our Best Western St Catharines is centrally located to over 80 wineries. We look forward to seeing you again.

"Great customer service"

5
22/10/2017

I phoned earlier in the week requesting an early check-in. Rachael was so pleasant on the phone and added the request and suggested I phone on Sat. morning to see if there was availability for early check-in. I phoned on Sat. and Rachael again answered and even remembered talking to me. Right away she told me I could arrive early and she would make sure the room assigned would be available. Great customer service Rachael, keep up the good work. Elizabeth did a great job of checking me in and letting me know how to find my room, where to park, where the pool was and where breakfast would be served. Thank you. The room was spacious and clean. We did not need anything else. Thank you

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. We will definitely share your comments with our entire team. We look forward to serving you again in the future.

"TeddysFam @ BW St.Catharines"

5
10/10/2017

The staff are extremely friendly and accommodating. The rooms are very clean and the beds are comfortable. What more can you ask for. I stay there at least once a month and always happy with the accommodation and treatment of the staff. I highly recommend this hotel to anyone staying in the St. Catharines area.

"A reasonable place to stay"

4
10/10/2017

Room rates were reasonable, hotel was fine. Close to restaurants, did not try hotel restaurant sine there was no real craft beer available. Unfortunately I missed breakfast due to a meeting but it looked good. Coffee was ok, could be a bit stronger. Other than that no complaints.

"Very comfortable room!"

4
09/10/2017

I stayed at the Best Western St Catharines on Oct 7, 2017 It was for my brother's wedding Upon arrival it was a bit confusing where the front entrance was but was a good hotel. I booked through tripadvisor which was a first for me and got a great rate for one night! It was actually cheaper than the best western group rate for staying with a large wedding group. This was my first time in a best western We were in rm 157 Nice room, AC worked great, first floor glass sliding door walk out to a small patio room was very clean, had a bit of a smell due to the humidity lately, AC helped right away Bathroom was big, two sinks that was awesome! didn't get to shower but everything was clean, lots of towels, big tub Bed was very comfy and clean, had two queen beds perfect for my best friend and i room has fridge, microwave, iron and board, hair dryer Down sides; the only closet near the bathroom was a bit small, closet inside was fine but the slider doors don't open to give you much room to squeeze and hang things up plus when entering the room it enters into a small hall way and if you open the door too fast you slam the wall. But overall its what id expect from a hotel nothing fancy but very comfortable I only stayed one night but it would be comfortable for a 4 nights stay i think Lots around, there is a timmies, a montanas, grocery store etc There is an indoor pool which i never got to use and an outdoor pool that was closed for the season as well as a very small mini putt area Breakfast is included which is nice, nothing fancy just standard eggs toast cereal muffins coffee tea juice from 7am til 10am check out is 11am Breakfast is served in the bar which is the restaurant we did get food from the bar around 11pm deep fried pickles and a hot pretzel, decent late night snack, bit over priced for appetizers but whatever had our pop bottles get stuck in the machine but the front staff guy fixed it to get them for us Friendly front staff, easy check in and check out pretty quiet for being near highway the one girl told us the easiest way to get through the hallways to our room, it was actually the more confusing way haha but all in all good hotel experience i would stay here again

"One night stay"

3
05/10/2017

The hotel is in need of a renovation, The rooms are showing their age with rest on inside bottom of bath door and a poorly fitted 12"x12" panel over the toilet below the towel rack. Individual soap and shampoo would be an improvement to wall mounts. The desk staff were most helpful and an onsite restaurant is a plus with breakfast a highlight. Pillows were great.

"Great Hotel"

5
03/10/2017

Very welcoming, comfortable and clean hotel. Staff were very friendly and helpful and would definitely stay here again. Good location near the highway and close to restaurants and shopping. Room was spotless and it was nice to be able to walk out onto our own balcony.

"Enjoyable stay"

5
02/10/2017

Clean and relaxing . From the friendly greeting to nicely appointed room, it made for a great overnite stay while in Niagara area. Wrigley restaurant and sports bar served up good eats. Try their burgers...! Breakfast is included. Will be back again.

"Great Staff, Nice Hotel"

4
28/09/2017

I arrived about 3:30 in the afternoon for a family wedding the next day. The room was ready. The check in process was easy and performed by a helpful, polite and professional person. The room was easy to find. The staff I encountered were very friendly and helpful. I asked a maid how to get to the pool, she took me to the pool, I was very surprised and pleased. The free buffet breakfast was hot and good. I had a club sandwich for lunch on Friday, again hot and good. No problems no complaints for the two nights I stayed. Would not think twice about staying there again.

"Good value for the money"

3
25/09/2017

We stayed at the Best Western St. Catharine's on a recent trip to wine country. It was close enough without having to pay too much for our stay. During this visit parking and breakfast was included. The location is close to restaurants, a mall and Costco.

"EZ Stop over"

5
21/09/2017

This was an incredibly friendly comfortable place to stay for our single night stay in St. Catharines, ON. Room was clean and comfortable. Internet was faster than expected for a chain hotel. Everyone was so friendly, we'll stop here again. I was impressed by how well the staff handled both private guests (like my family) and tour buses. Even though the hotel hosted at least 2 tour buses while we were there, the bus people did not impact our stay at all. The internet was not taxed by the large crowd, nor was the breakfast service affected the bus people. All the breakfast items were hot and never out of stock. Management employees continuously circulated to make sure all guests were well-served.

"Convenient location"

4
19/09/2017

Been here numerous times. Service and location is very convenient. I love the executive side of hotel. The upper inner rooms have balconies. Can walk down to breakfast at hotel. Hotel is next to QEW Highway, Costco, Fairview Mall, and all local businesses and restaurants.

"Mini-putt and 2 pools to keep the kids busy"

5
18/09/2017

This hotel has a central green space that has a outdoor pool and mini-putt. There are balconies overlooking this area. It was great to have the mini-putt activity in a confined space to keep the kids busy. It was great to be able to easily access this area from the rooms (first floor) or supervise from the balcony.

"Comfortable Stay for an Overnight"

3
06/09/2017

This Best Western was very busy with at least 4 wedding parties staying, the night we were booked. We were with one of the wedding parties, so we were there, literally, ONLY to sleep. We did not take advantage of the continental breakfast, and left at check out. The hotel was quiet, in spite of the energetic groups and the rooms comfortable. The beds were fine, as with the cleanliness of the room as a whole. My only real complaint, is the tap water! It is HORRIBLE. It literally tastes like ground water....this is probably a City of St. Catharine's issue, not a hotel issue I'm guessing. Had I known how bad it was, I would have ensured I had plenty of bottled water on hand, but by the time we were back from the wedding reception and ready for bed, it was too late to venture out for bottled water. Other than that, everything was okay. There was one bathrobe provided....but not two....Our room overlooked the pool and mini-putt, so there was no sleeping-in once children were out playing and yelling under our hotel window (9 am) ...that was disappointing....if you are planning a quiet morning, make sure you ask for a room away from that space....There is no WOW factor, but we weren't looking for that anyway. Check in and check out was easy and fairly quick given how busy they were. The location of the hotel is ideal....very close to the QEW. Would I recommend this hotel? Sure. If it was for an overnight only situation. Noise from the highway would interfere with any enjoyment of the pool or mini-putt, however the pool area DID look appealing with lovely lounges etc. It was just too cold to enjoy the weekend we were there.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. We appreciate you staying with us and hope you can take advantage of the wonderful amenities we offer. Hope to see you soon

"Reasonable Quality Hotel"

4
04/09/2017

We stayed at this facility for a wedding recently. Well located in St Catharines with easy access to major highways. Numerous retail facilities located nearby. An older hotel which has been somewhat renovated over the past few years. Rooms were ok - reasonably spacious and the beds were comfortable. Cleanliness was average at best. However, the complimentary breakfast was very good with a good choice of cold and hot items. We thought that the room rate was somewhat high for the overall quality of accommodation.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback as we appreciate your business. Look forward to seeing you again in the near future.

"Lack of attention to detail"

2
03/09/2017

Was disappointed with this hotel. We had a number of issues during check in: 1) no one was at the front desk that knew how to use the system to check us in so my family had to wait for 10-15 minutes for someone to show up 2) The larger room we booked did not have a balcony (front desk staff said there was) so we had to move to a new room 3) the closet door was broken in the new room so we had to get that repaired 4) later I found the patio door handle was loose so I got some tools and fixed it myself.

Adrian N, Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
We apologize for the issues you experienced during your stay. We are looking into our engineering records to ensure your room was ready for rent. By your comments it appears we failed to do so. We will ensure this does not happen again. Thank you.

"Great Hotel"

5
01/09/2017

Had to find a hotel quickly due to construction in our condo. Compared rates etc online and decided to stay at Best Western. Very good decision. Very clean room, hotel staff nice and efficient, hot breakfast very good. Bed so comfortable.

"Great property with great staff and owner -- they will go the extra mile for their guests"

1
01/09/2017

They will help in any way they can -- seems they just want to treat the customer as if they are family. Also take customer service to the next level as if the hotel was their own home ensuring each person feels important.

"One night stay that was well worth it!!!"

5
31/08/2017

I would not hesitate to stay here again ... although close to home it offers everything you want for a short stay!!! The Breakfast had to be one of the best we have ever had! Would not hesitate to stay here again would recommend it to anyone wanting to spend time in Niagara on the Lake - so close by - or even in Niagara Falls. Great in between place to stay.

"Motel rather than hotel experience"

3
28/08/2017

Rooms looking tired and bathrooms small and musty. Nice to have microwave and fridge facility. But very expensive for what you get. Elevator very slow and looks old. Gym was well equipped but the rowing machines not working when I tried to use them but seemed to work the next day.

"So so location but clean and quiet "

3
27/08/2017

Picked St. Catherine's in hopes of getting away from downtown Niagara. The Best Western is adjacent to the highway so no views but fairly quiet. Works for families 2 pools, in and out and miniatures golf that kids enjoyed. Actually the nice part about staying here were our 2 drives to close Delhouise port sunset beach on Lake Ontario, great spot good local restaurants and beautiful restored carousel. Would I stay again, not sure hotel was clean and accomodating, includes breakfast.

"Nice Hotel"

4
24/08/2017

Nice and cool hotel, with good service, I stayed with my kids and family and we all loved hotel and the indoor and outdoor pool the staff were good I will recommend the hotel for families get away thanks

"Had a very good stay"

4
23/08/2017

Nadine at the front desk was great. Room was very clean, beds were comfortable. Close to restaurants not far from the falls. Some noise when people shut doors in other rooms a small annoyance. The breakfast was good not special. Hotel is pet friendly with additional charge. I would definitly stay here again.

"Average Plus Hotel"

3
23/08/2017

Similar to other hotels of its type but had a nice outdoor pool/courtyard. Everything went well with no problems or glitches. There are several restaurants and "big box" type stores across a small road near the hotel. There was a small fridge in the room. The comp breakfast was a typical "hot" type with offerings of eggs, toast, potatoes, sausage and pancakes in addition to cold cereals and yogurt.

"A very good stay"

4
19/08/2017

I loved the location off the QEW. It was close to restaurants and other amenities. It was a 15 minute drive to the falls and a 10 minute drive to the Outlet Mall. I will definitely stay here again, the price was right and the hotel was nice an clean.

"A good place to stay when at the Henley regatta"

4
19/08/2017

While the room was well laid out and comfortable, the air-conditioning unit made a lot of noise. It should be repaired for future guests. I would recommend the coffee units in the rooms be upgraded in order to brew more than a single cup.

"OK hotel"

4
14/08/2017

Stayed for an overnight visit when in the area for a wedding. Rooms were nice. Bed seemed clean. Breakfast was pretty good. Staff were very pleasant. Close to amenities, bars and restaurants. Located close to highway.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for staying. Hope to see you again soon.

"Beware of hidden Charges"

3
14/08/2017

We were caught by surprise finding a facilities charge of $20 per night (plus tax) to cover the fitness facilities and parking. This fee was not disclosed when booking or on check-in. The hotel underwent renovation in 2011 but still needs some work. There was no phone in the room so we had to call (long distance) on our cell phone to reach hotel staff.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback and concerns. We apologize on behalf of the entire team the issues you experienced during your stay. We've ensured your room does have a telephone in the room. Our facilities fee includes your access to the pool, fitness centre, parking and towels service which would have been provided to you on your reservation confirmation. We apologize if this was missed. Please consider us again as we always look for ways to improve our guest satisfaction.

"Very nice hotel"

4
13/08/2017

We have stayed at this hotel in the past and really enjoy it. The rooms are clean, beds comfy and the breakfast is better than anywhere else in the area. The pool is very inviting. We will definately stay here again.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We are glad you had an enjoyable stay. See you again soon.

"Bed too high"

3
10/08/2017

Bed was TOO high for a short person , senior or children to get in & out of .easily . Could not sit on bed because of height . I'm 5 Ft short No wifi for 3 days of stay Nice room , good breakfast , conveniently located

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. We will definitely look at the height of the beds as well as the WIFI issues. We did have a power outage which caused a reset required on the wifi signal. We are working with our suppliers to ensure our WIFI is suitable for our ever changing guest expectations.

"Trip to Barrie"

5
07/08/2017

Very comfortable hotel, although the breakfast is rather limited. Conveniently located although if you want to go downtown best to get a taxi. Staff on check in desk were very helpful with directions and other information.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your business. We look forward to seeing you again soon.

"Internet Does NOT Work"

1
06/08/2017

Asked for early noon check in. Got there and there were 2 cars in the parking lot. Told it would be another hour. Asked if they would call when available. No call. Came back at 2pm and now they had a room. No call! An hour after asking for help to get the Internet working, someone showed up. He could not get it working either. Asked for another room. Told the motel is fully booked. 15 to 20 cars in the parking lot! Front entrance, in the lobby was filthy. Just not a good experience.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
On behalf of the entire team, we apologize for the issues you experienced during your stay. We are working with a new guest engagement program in order to better service our guest requests. We are working with our internet provider to see if the issues you experienced during your stay were a outage from their end. Again, we know it can be frustrating not being able to login to the WIFI. In June, we doubled our internet capacity to better fit our every changing guest internet needs. We continue to invest in our internet capacity. Please consider us again, and see some of the changes we are implementing. Thank you.

"VERY PLEASANT"

5
03/08/2017

We stayed at this hotel for two nights and enjoyed our stay. We found the hotel very clean and the staff very pleasant. The staff served a hot breakfast to over 150 guests in a very short and orderly fashion.

"Awsome"

5
02/08/2017

This is a great hotel for a family trip or even a romantic getaway. Hotel is clean and staff are friendly and very accommodating. Great shops, mall and local restaurants at proximity. I would definitely will be going back.

"Needles, Mold, ppl begging for money and drunk employees"

2
01/08/2017

We were very unhappy with best western st catharines. There were needles in the stairwell and outside on the property. There was a person begging other guests for money. The female staff on duty was drinking.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. We apologize for the issues you experienced during your stay. Your business and safety is important to us. We did a thorough investigation of the incident you expressed but our manager on duty found no traces of needles on the property nor any alcohol consumed by any staff. We consistently monitor the hallways and public areas to ensure the comfort for all guests. Our staff follow strict policies and procedures and any consumption of alcohol on shift is strictly prohibited. We noticed you have future reservations, we trust you are confident in our policies and product. Thank you for your business.

"BW Hotel in St Catharine's"

3
01/08/2017

Hotel stay was good, beds were very comfortable. Great gym with lots of equipment. Beautiful new lobby. Next to some restaurants and some shopping, just off the QEW. Nice place for a family because of the outdoor pool.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. Hope to see you again soon.

"typical best western"

4
30/07/2017

rooms were a good size, Bathroom was a little dated and due for renovation. Breakfast was very good and I liked that it was in their restaurant, and not the usual breakfast area. The courtyard had a nice outdoor pool and mini-putt area. There was also a large indoor pool area. a few downsides - they allow dogs and there was a barking dog a few doors down. It barked late at night and early in the morning. The door did not seem to block out much noise as I could also clearly hear everyone that was in the hallway. Also, housekeeping knocked on my door 3 times in the morning (twice while I was still in bed) and actually tried to enter my room one of those times. Not sure why they didn't realize I hadn't checked out yet, but it was annoying. I let the front desk know and they were very nice about it. this hotel is pretty expensive for a best western, but it's close to Niagara Falls and that's probably why.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. Its sharing comments like yours that allow us to review ways we can exceed guest expectations. Look forward to seeing you again.

"Great place"

4
27/07/2017

A quieter option to Niagara Falls. lots to do in the area. Enjoyed the pools quite a bit and the staff inside ensured the children didn't get out of control,which I appreciated. The food was typical roadhouse but good. The drinks tasted great and went down easy.

"Caring staff"

4
25/07/2017

We checked in to a room that backs onto the carpark; handy for unloading. We needed a room for handicap people and the staff quickly found one after our first night. Thanks! The rooms were clean and spacious. We stayed for 4 nights and found that it suited our needs. Good value for money!

"One of the worst "motels" i've stayed in"

2
25/07/2017

I am usually very diligent when it comes to reviewing hotels on tripadvisor. This hotel was however forced on us for a wedding. I ONLY gave it 2 stars because the beds were comfortable. The shower and toilet were both clogged and even after broaching this with the front desk it was NOT rectified in over 2 days. Very run down hotel with a not so desirable location and breakfast.

"Smelly"

1
21/07/2017

My family and I have been staying in Best Westerns across th country. We are military moving from Edmonton to NB. This hotel was the worst. It smelled so musty all our belongings now stink, the wifi was unusable and our bedding wasn't changed once. We stayed there for 4 nights.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We strive for superior service and product and in this case we failed to deliver. We are looking into the issues with your air condition and ensure it is working efficiently. We just upgraded our WIFI to double the capacity for our ever changing guests wifi needs. We are discussing with our supplier to resolve the issues you experienced during your stay. We would like to invite you back to see the updates we are implementing to improve our guest satisfaction.

"Better than expected"

5
15/07/2017

I compared the price with other hotels and thought I was going to have to sacrifice quality and amenities but was surprised with both after our stay. It has an excellent indoor pool and fitness center with a full locker room, sauna, and hot tub. The breakfast was more than just a continental breakfast having eggs, ham, potatoes, and pancakes.

"Needs some work"

3
12/07/2017

The facilities overall were good. The elevator needs work because my family was stuck in it for a short time before we checked out. Given how much was saved by staying outside the Niagara Falls downtown area, it was nice but the bathroom was very small given the room size is spacious.

"Quality of Service can be Improve"

2
11/07/2017

As part of the wedding party, we were advised that rooms will be ready at 2pm. We arrived before that time and we were told that the room will be ready by 3:30 and we said that the only shuttle to the venue will pick us up at the hotel at 3:30, Reception said the best they can do is at 3pm to come back 3pm. Came back at 2:50, Reception stated that the rooms will not be ready at 4pm and that they can give us the back room for our bags and we can get change in the bathroom, at this time I already advised the Reception at the beginning that I have two dogs (and by the way at 11am when I called I reminded the reception that I have the dogs and I was informed that I have to take the dogs to the reception, I said excuse me, and the reception with a tone in her voice, she said "Well we are not a Kennel you know". So I said, when I booked months ago, I was informed that if we get complains from other hotel guests about the dogs, we will have to call you and you will have to either take your dogs to the wedding venue or stay with your dogs in the hotel room, which I thought was fair, so I told this to the reception and she said, "Oh okay"). So I think Best Western need to educated all their employees about policies and procedures). Anyways, after stating that 4 is not good for us and that we have to have our room by 3pm as the shuttle will pick us up by 3:30, then they put a rush to the room. We didn't get our room till 3:10pm. So we rushed to get ready, the bus was just ready to leave, lucky we got there on time. The dogs were never an issue, I didn't get a call. The next morning, we were ready by 10:20 so we can go for continental breakfast, guest WHAT, it was over. I would suggest if the check out time is at 11, please keep continental breakfast till 11am, my son was there before 8:30, and he said that most of the food tray was empty. If you know you're fully booked for wedding party, please over staffed to accommodate room service is cleaned, if you stated to the bride and groom that all guest rooms will be ready by 2pm, then it should be ready by 2pm, make sure you have enough staff to accomdate that promise. Instead, check out time is 11am, and you're telling some guest that their room will not be ready till 4pm when the wedding is a 4pm and you have a sign at the front desk that shuttle bus to the wedding is at 3:30???? Doesn't make sense!! The worst part is, the mother of the bride doesn't even have a room, she got dress in the bathroom, how shameful is that? Her room also will not be ready till 3pm? The same for some groomsmen, so they got dress at the bridesmaid room, and checked in instead after the party otherwise they will miss the photo shoot with the bride/groom. So no, I don't think I can stay at this hotel again. Very disorganized! First impression, is a lasting impression, not only for me, but for others as well.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. On behalf of the entire team, we apologize for not being able to accommodate your early check-in request. We do not guarantee any early check-in but do our best to accommodate every request guests have. Our normal check-in is 4pm and we always suggest that if early check-in is a must please consider arriving the night before so there is no rush trying to check in early and worry if your particular room is ready for your arrival. Our breakfast hours on weekends are from 7am to 10am and weekdays 6:30am-9:30am. We are considering extending the breakfast hours on weekends until 10:30am and will discuss with our management team. Thank you for your input and we hope you will consider us again to see the changes we've made.

"Decent, clean, good location, really good breakfast"

4
10/07/2017

We chose this hotel due to its location right by the QEW as we were passing through but it is really close to Niagara Falls if you are ever considering staying close (10-15 minutes to get to the Falls?) but don't want to pay for a hotel right by the Falls. It isn't fancy or anything but provides a nice clean place to stay at a decent rate. It isn't updated but doesn't look too worn. The beds and linens were comfortable(and bright white!) and they provided nice puffy pillows! There was an indoor pool, hot tub and sauna but also a pool outside and putt putt golf so great for kids. The bathroom was small but clean. In the morning there was free breakfast in the hotel restaurant which was really good. Hot, fluffy scrambled eggs, sausages, fried potatoes and pancakes - all well made and very good. There was also the usual fare of toast, cereal, juice, etc. The Wifi was free and we didn't have any problem with it.

"excellant fitness room"

5
08/07/2017

My wife and I stayed at this hotel and were very pleased with the rooms and amenities. The fitness rooms were over the top and the pools were great too. I would recommend this Hotel to anyone staying in the St. Catherine's area.

"Great!"

4
07/07/2017

Great Experience.. They need to improve on the internet though. They had an issue with their internet, but I understand it was not a regular occurrence. Environment is great. Great option if you do not have to stay at Niagara

"Stay Away"

1
06/07/2017

The room was dirty, floor was damp and found Bed Bugs. No hot water when we checked in. We called the front desk, they said they are looking, but it was not fixed that night. After midnight, a huge 4 inch crawling worm showed up in the bathroom. My son freaked out and couldn't sleep all night. Had to call front desk to kill and remove it. I was ready to get rid of the hotel next morning. Fortunately the manger found a room upstairs which was a little better than this one. But I paid over $300 Canadian dollars for the night. What I got is totally unacceptable. Will never stay again.

"July long weekend "

4
04/07/2017

Paid for July long weekend prices; clean room and hotel; nice facilities, outdoor pool Accommodated early check in because we were part of a wedding group - friendly staff Pool looked fun for families and mini golf and gym

"Not what I expected"

2
03/07/2017

I thought for 200$ a night with Best wedtern the quality would be better. Shame Our friends stayed at Holiday Inn nearby 150$ a night and the rooms were gorgeous. What a disapointment. Room smelled like a wet mop and one night till the morning was no hot water. Very very very subpar

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We strive for superior service and product and we've failed to do so during your stay. We will definitely look into your room odour and hot water issues. We hope you will consider us again to see the changes we've implemented.

"Repairs"

3
03/07/2017

The security lock on the door was broken, the lock on the sliding door didn't work, the plug in the bathroom sink was broken. Included breakfast need some improvement. The same food is constantly served. Fried ham is tasteless & sausage or bacon would be a better option. Usually I sleep very well but this time there was yelling in the hall & parking lot well up to 3:00a.m. I think there was a wedding reception.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
We are truly sorry for the issues you experienced during your stay. We continuously look for ways to improve our breakfast and we will discuss with our team options we can offer our guests. We typically try to change our breakfast meat offerings and 2 egg options including scrambled or boiled eggs. The engineering team will look into the room issues and repair immediately. Hope to see you again to show you our updates.

"Pleasantly Surprised"

5
01/07/2017

You never know what to expect when booking a hotel online, but this one was one of the pleasant surprises. It's an older hotel, but the room was clean, quiet and comfortable, and even included a balcony on the 2nd floor (a walkout on the 1st). There are big indoor and an outdoor pools, a very hot hot tub, and even a sauna (which is of the dry type and wasn't very hot, unfortunately). There's a weight room, a cardio room, and even a room with spinning bikes set up. The pool area even has an attendant on duty. But a warning: the pool is used by non-guests as a fitness club during the day. My kids wanted to swim in the morning before we left, but the pool was fully occupied by an hour-long water jazzercise class. The inner courtyard also has miniature golf set up, though it's fairly run down. There's an on-site restaurant and bar, which hosted the better than average continental breakfast in the morning, comprising the usual assortment of hot and cold dishes. The staff was courteous and helpful, directing us to the restaurant when there was no instant hot chocolate packets in the room. The location is both convenient, being right next next to the QEW, bit also awkward, being close to a very busy intersection, meaning getting back out in the morning may prove difficult. All in all this was a great hotel for the economical price paid. If we visit Niagara Falls next year, this hotel will be my first choice of accommodation.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. Guests love our pools in the summer months. We look forward to seeing you again soon.

"BW St. Catherines"

2
29/06/2017

Not your average Best Western Plus Hotel. Hotel in very bad shape and needing a makeover. Unfriendly and uncaring staff. The only thing good is that there is an excellent Italian restaurant very close to the hotel.Coppola,s

"Great. Will stay again if in area."

5
26/06/2017

Great place. Not fancy, but price is good, everything working and up to date, and was clean. Hot breakfast was good as well. Staff friendly. Wish we had time to use the pools and mini-golf, but we were too busy.

"Unexpected Bonus For A Motel"

4
26/06/2017

The room was clean, great beds! Free breakfast included was very nice too! Staff at all contact points were pleasant and accommodating. I was impressed that it was as nice as it is for a motel. Would stay again.

"Very nice room with heated bathroom tile floor!"

5
25/06/2017

We stayed at this hotel on a Saturday night. The room was beautifully furnished with a patio that looked out over the pool. My wife came out of the bathroom and said the floor is heated. The bed and all other furniture were matched dark wood and very nice. There is a restaurant in the hotel which provides a free breakfast. The staff was very friendly and helpful. It was clean and comfy!

"Rooms are nice"

3
25/06/2017

The hotel was great just had issues with not being wheelchair accessible for the Executive Suites or second floor. The room was clean and plenty of space. Very small bathroom. Air conditioner worked beautifully only took a few hours to cool the room down. Staff were very friendly and helpful. Restaurant food was good. Bed was very comfortable.

"Good place to stay but a little over priced"

3
19/06/2017

Good place to stay but a little over priced staff are okay, breakfast is okay, lots of parking space is good. The pool is okay but the change room is a little dirty. Cheap priced family hotel but could be a little more cleaner and or cheaper. Use indoor pool b/c outdoor pool was in maintenance.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. Our guests love our breakfast and amenities such as our indoor pool and seasonal outdoor courtyard pool. Our outdoor pool is now open and its a great place to unwind after a long day of touring all the great sites Niagara has to offer.

"Great stays at the BW!"

5
18/06/2017

The staff here are friendly, courteous and extremely helpful. I have stayed here several times and it is always the same - excellent! Great location, close to everything in the Niagara area. I highly recommend this hotel!

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your kind words. We appreciate your business and look forward to welcoming you back!

"Great for large groups"

4
13/06/2017

We stayed here for a lacrosse tournament with the team. The hotel was perfect for large groups. Unfortunately the outdoor pool was not open which was inconvenient and a big bummer. The kids were able to play mini-putt and swim at the indoor pool though. The courtyard is a great area for large groups. My room was mediocre at best. Good enough to serve its purpose. Hotel staff were very kind and helpful. Definitely would recommend for a large group travelling together. Wouldn't stay here for a leisure stay as a couple, for example.

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We appreciate your positive feedback and love that your entire group could stay with us. We also have our Executive wing which serves our corporate guests or couples looking for something different. Hope to see you again soon.

"Home away from home!"

5
30/05/2017

Really enjoyed our stay! Easy access to 401, 15 minutes to Niagara and close to Factory Outlet Malls. Great Breakfast, Staff was friendly and management believes in excellence. We will definitely visit again

Adrian N, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. We appreciate the positive feedback and will be sure to share with the entire team. Hope to see you soon again.

"Bad customer service"

2
29/05/2017

Upon check in, the girl at the front desk, Elizabeth, was very rude. It was 10 o'clock and we were checking in. She told me my room was in the basement and I made a comment "how creepy." Totally messing around. By the way, basement means 1st floor. Then before continuing, she said, "are you done." I work for Marriott, and I would never say that to someone. That is rude and distasteful. The head boards were dusty and the sliding door didn't work very well.

histcath, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your experience with us. On behalf of the entire team, we apologize for the poor service received at check-in. We will definitely address this issue immediately to ensure future guests are provided with exceptional service and product. We take pride in our team and will ensure continued educational training is received. Thank you.

"Satisfactory stay"

4
14/05/2017

Best western is a budget and family friendly hotel. An improvement in the breakfast options would be great. The amenities are standard. The beds are comfortable and access to local transport is seamless. Shuttle services are quite good.

"Great Hotel!"

5
02/05/2017

We stayed here only one night, but it was amazing! Their pool is great, the staff is welcoming and professional and the room was really comfortable! It wasn't too expensive and we slept like babies; these are the most important things.

histcath, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. We are glad you enjoyed your stay with us. We look forward to seeing you again soon.

"UNCOMFORTABLE BEDS/MILDEW IN SHOWER"

1
01/05/2017

The Shower was gross/they 'recleaned' it but job was not 100% better. Beds were VERY uncomfortable. no-one got a good nights sleep even after the third night. We had to be up and out Early and Breakfast didn't start until 7 on Sunday...very inconvenient and was not told to us at checkout. Eggs were cold, sausage was good, but greasy. but Breakfast was adequate. Pool was on the small side, but kids enjoyed it

histcath, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. We apologize for not meeting and exceeding your expectations during your stay with us. Cleanliness in very important to us and it looks as though we failed to ensure it met our standards. We continuously look to improve our product and breakfast offerings by creating more variety and quality to our menu. Please consider us again as we invest in our quality service and product.

"meh"

3
24/04/2017

Booked a king with a sofabed, got a double queen room. Was told it was my mistake and I never booked that room, pulled up my email and yes i booked a king with a sofa bed only to be told those rooms dont exist. room temp was impossible to gauge as the sliding doors let in a lot of cold, yet the other side of the room was hot, this is hard I know as you lose a lot of heat through doors. vanity was very low, poorly patched hole in the bathroom wall. 1 of 3 lamps worked in the room. floors were very hard. furniture was chipped on all edges due to people popping beers off them. I was told the best way to unload my car was to bring everything from the front lobby to room 143. clearly not the best route as there was a side door. it was nice to have the crib already in the room when we arrived and the fridge worked great. breakfast was nothing special but the hostess was very friendly. its still nice to have a breakfast though complimentary but the quality could have been better than frozen foods heated up.

histcath, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. We appreciate your business and apologize for not meeting and exceeding your expectations. We will definitely fix some of the issues you experienced in your room as we continuously improve our products to meet our guests needs. Please visit us again to see the changes.

"Clean and Comfortable"

4
21/04/2017

We arrived at hotel and were checked in by a very nice gentleman at front desk. We had a room with a king bed, fridge, microwave and flatscreen TV. Bed comfortable and room was very clean. Room rate included full breakfast ( starting at 7am) , wifi and an indoor pool. Close to QEW, restaurants and shopping.

histcath, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. Our guests love our convenient and ideal location near all Niagara has to offer. See you again soon.

"Poor experience"

1
17/04/2017

We hardly slept one of the nights we were in this hotel because of noise in the middle of the night from the room beside us. We did not feel that the staff enforced the other guests to be quiet. Many hotels have a niose policy that they enforce, this hotel did not . Cleanliness in this hotel is questionable and it smells. Staff were pleasant enough but their lack of enforcing a noise policy was very disappointing . They should have insisted that the " noise makers " move rooms or leave the hotel . We were made to feel that we had no recourse but to leave. Would not ever stay at this hotel again and would not recommend it !! The only thing going for this hotel is their breakfast, which is probably why they get guests.

histcath, General Manager at Best Western St. Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. On behalf of the entire team, we apologize for not meeting and exceeding your expectations as well as dealing with the noise complaint in a timely fashion. We monitor hallways on an hourly basis and during your stay we failed to do so to our satisfaction. Guests who disturb others are given warnings and any escalation of issues can result in eviction. Our guests do love our hot breakfast and we are working on improving our monitoring system including added staffing to eliminate disturbances. Please feel free to email me directly as we would like to invite you back to experience the changes.

"Comfortable stay"

4
17/04/2017

Had a comfortable stay without any issues or problems with the room, staff and facilities. The fitness centre could use some improvements as there were only stationary bikes available. A few more exercise options would be helpful.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your recent stay with us. Our extensive 10,000sq ft fitness centre includes 5 treadmills, 6 ellipticals, 14 spinning bikes, an entire free weight area and machines. Did you happen to only see our spinning room? We appreciate your business and look forward to seeing you again.

"Easy to get through from highway"

3
10/04/2017

The staff at the front desk were very helpful. I had too elderly ladies walking with canes with me. They found it hard to navigate through the hallway to our room with all the kids running around. We also found the rooms could have been more soundproof. Bathroom had no exhaust fan.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback regarding your stay with us. We definitely try to accommodate our senior guests as much as possible by keeping our assigned guest rooms as close as possible to our front desk. We recommend guests with mobility issues please contact us directly prior to arrival in order to ensure we can accommodate you as much as possible. Hope to see you soon.

"Wedding stay over.."

4
10/04/2017

This hotel was very accommodating to our needs, extra linens, cots etc. Asked for an adjoining room for our your child and Nanny and staff were able to supply. Also asked for an early check in because coming form out of town for an early wedding and were glad to get room ready for us and second room cleaned promptly for our use. Good experience. Great wedding.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. Hope to see you again when you are visiting the area.

"Average hotel"

3
10/04/2017

We stayed for a competition arrived on the Friday. Was able to get an early check in which was great. Didn't realize there was a hockey tournament going on so the hotel was filled with little boys. We had to jump over the parents who were bringing the furniture in the hallway with all of our luggage.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. Please visit us again soon.

"UNiversity Tour"

4
06/04/2017

Hotel had a great location and very clean. Breakfast didn't have the usual waffle maker most BW buffets but there was plenty of food. Had dinner in the restaurant wings were terrible and greasy. Other appetizers were great. Noise was Out of control kids running in the halls . I called down at 10:30 to complain and was asked to be patient until 11:00 pm when they actually patrol the halls.

"Not impressed "

2
05/04/2017

Arrived at 8:30pm to check in there was a group renting a party space and I assume a block of hotel rooms. Kids were still running and screaming in the halls at 12:30am. Definitely not impressed. Will not be returning to this hotel. Room was dated bathroom not completely clean. I can stay at home for free and not deal with the noise and crap we put up with there.

"Welcome to St. Catharines, Ontario"

5
27/11/2016

Stayed for 3 nights at the Best Western. friendly staff. Ample parking and convenient access to all parts of the hotel. Large pool and hot tub. Recreation area is good. Also has great restaurant attached to the hotel. Wide variety of food from steak, burgers to great appetizers. This is also where morning complimentary breakfast is held. Rooms were clean, smelled good and the overall service was good.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. We appreciate your business and look forward to see you again in the near future.

"NOT IMPRESSED !!"

1
14/11/2016

Checked in on Nov 4th Checked out on Nov 6th. Stayed on the 2nd floor. Walked in my room went to unpack , noticed the closet sliding door was off it's track and was not working so I called down to the front desk and said they would have someone fix it. Later , I noticed later that my door to the room was not locking as I exited. I called down because my room door lock was not working properly. When I exited the door would NOT close behind me I had to insert my card and then pull the door closed from outside. I had someone come up and look at it ,he said sorry it was the old lock but never fixed it. On Saturday morning I called down for towels which were brought up quickly. Thank You. I left the hotel at 10:00 am with NO signs up that said DO NOT DISTURB so that my room would get cleaned and beds made. I came back at 3 pm , beds were still a mess all 3 garbages were still full and dirty towels were on the floor in the bathroom. I called the front to ask why they said someone will come up , I said I am leaving in 30 minutes , the front desk said I do not need to be there. I came back at 8 pm to a door that was left open. I had both keys so my young daughter who was with me could NOT have entered. The beds were still unmade and 1 of the garbages was still over - flowing and the dirty towels were still in the bathroom. I called to ask why my door was left open ??? Answer was I don't know. I told them a garbage needed to be emptied and threw the dirty towels in the hall , was I upset ? YES !!!! a A male came up to empty the garbage and bring fresh towels , I questioned him about the door being left open. He said it was him that emptied the garbage and walked out , he said he didn't realize the door lock was not working properly , the same door and lock which I had called the previous day about. I have never complained about a hotel prior to this but have to about my stay. My closet door was broken and was still broken and off it's tracks when I left. Beds were never made , garbages I had to call more than once to have emptied. The door's problems will now be someone else's . I just feel for $ 119 per night + taxes a little better service was and should be given to it's customers. Oh ya DO NOT order the chicken wings in the restaurant. I think they are heated up in a microwave. Also my friend said the Beef Dip was also very poor. Order a Pizza !!!! I have stayed at BW many times and have never had a problem. Maybe it was a full moon. Very unsatisfied this time.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. On behalf of management and staff, we apologize for the maintenance issues you experienced during your stay. We take pride in providing superior service and product and in your case we failed to do so. We've met with our maintenance department to discuss some of the issues your experienced and corrected them for future guests. We hope to see you in the future to see some of the changes we made. Thank you.

"Clean, big and cllse to everything"

5
14/11/2016

We stayed here for a family wedding. The gotel itself was huge! It was a courtyard with a pool and minigolf. Rooms were nothing special but werr clean and had everything we needed. The breakfsst was amazing and all you can eat which is always good. There werr separate entrances which made it easier to get to your room since the hotel was so large. Over all great stay and exceeded my expectations!!

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. Guests love our amenities and proximity to all things Niagara. Look forward to seeing you again soon.

"Very nice pet friendly hotel "

5
13/11/2016

We stayed overnight to visit a friend in the area and had an excellent stay. From the staff to the facilities and the great selection at the hot breakfast we enjoyed everything. We would definitely stay here again when in the area.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We look forward to seeing you again!

"A bit expensive"

3
26/10/2016

The place is about a 15 mind drive to Niagara. The rooms were large with a refrigerator and coffee maker. The beds were comfortable. However the rooms do not have a view. The restaurant is decent and open till midnight. Room service is also available .

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your feedback on Trip Advisor. We hope to see you again soon.

"good hotel"

3
21/10/2016

Good hotel, very good breakfast. Try to stay off of floor sport teams are on...Great location to get to falls, canal, shopping and places to eat. though close to highway, that noise was not a problem.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. Guests love our ideal central location to all attractions in the Niagara area. Please visit us again soon.

"Tired hotel"

2
19/10/2016

The hotel itself is tired and the rooms were run down. The linens were very clean and the staff was very friendly. The room was quiet with no traffic noise. We stayed there because dogs were allowed and there was a convenient area to walk our dog.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. We appreciate your business and it is feedback like this where we can learn to improve our guest experience. Hope to see you again in the future to show the exciting changes we have planned.

"Good Location"

3
13/10/2016

We stayed at the Best Western for a family wedding held nearby and were very pleased it was located so close to the highway. It was easy to locate and close to many stores and restaurants. Our room was clean and comfortable and we liked that the hotel was only two levels. The breakfast had a nice variety and the staff were very friendly.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. Our guests love our proximity to many attractions, shopping and central location to enjoy the Niagara Wine Country. Hope to see you again soon.

"A great stop along the way"

4
11/10/2016

Great value! Friendly staff. Hot tub and steam room were not operational on first night. Breakfast was very good and room was everything we expected. Location is convenient along the highway, but not very inspiring for the same reason. Hotel is only two levels, so that's a difference too - no view per se.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. Hope to see you again in the near future!

"Excellent Location!"

5
26/09/2016

This hotel is located right off the highway, only 15 minutes from Niagara Falls and Brock U. The Sports Bar restaurant is a great choice although other restaurants/bars are also within walking. Costco and Walmart are also within walking distance. Our room had a large clean fridge and microwave. Two pools! A great option for a mini staycation.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you Michael for your review on Trip Advisor. We appreciate your feedback and look forward to seeing you again soon!

"Great get away"

5
23/09/2016

We found the location easy to access and on routes to sites we wanted to visit. Very clean, and a good place to rest. Breakfast was nicely presented, a good variety which was nice and hot and easy to choose. There was plenty of room to sit and enjoy your breakfast.Staff were very helpful and made our stay easy and enjoyable.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. Our loyal guests love our convenient location and amenities both leisure and business travelers love! See you again soon.

"Great if you like noise"

1
20/09/2016

Hotel has become a hotel for sports teams. Kids playing hockey in the halls at night. Folks partying in the halls drinking beer. Manager "Lela" was great in moving me to another room but told me that they can't do much as the teams contracs with the hotel only mandates quiet after 11:00 pm. If that's your idea of a great time, fabulous. Otherwise GO ELSEWHERE. Restaurant remains OK. Breakfasts good.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We strive to provide excellent service and we failed to do so during your stay with us. We have a noise policy that was not effectively managed. We will meet with the management team to ensure we better handle these situations in the future.

"A very pleasant experience"

5
14/09/2016

I arrived before all the members of my family I was coming from Erie Pa and they were from Montreal. I went to the front desk to pick up my key they asked me the reservation number they asked for my ID, got my key everyone were very pleasant. When the rest of us showed up they did the same thing. I got a courtesy call to let me know they had arrived. The breakfast was fine our table was clean as we were done with our plates. At the gym we were welcomed and shown where everything was. The only little complaint I have is, we were 4 in our room so with only 3 towels. We made a point to ask for 4 of each to the cleaning lady that day we did get our request but not the following days and to ask everyday is a pain.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback on Trip Advisor. We appreciate your business and look forward to seeing you again soon.

"Pleasantly Surprised"

5
12/09/2016

We knew when booking this hotel, that it was an older property. Upon arrival, we found our room a bit dated - but clean and functional. We were put in a room in the executive wing which had a controlled key access. That area is very quiet - no problems with any noise at all. The shining glory of this hotel is the staff. From check in to check out - every staff member we encountered was very pleasant and helpful. The breakfast buffet was much better than many other hotels we have stayed at. The staff there were constantly refilling items and keeping tables clean and cleared. They have an indoor and outdoor pool. We are not sun seekers so we enjoyed the indoor pool which was heated to 85 degrees and clean. The location of this hotel is right off the QEW and very close to shopping ( Costco right across the street) and restaurants - Kelseys, Perkins and Montana's are walkable. Overall, our experience was very enjoyable and a good value.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you Dave for your feedback. We appreciate you staying with us and look forward to welcoming you back soon again.

"Great Circle bike hotel"

5
04/09/2016

After getting off the Go Niagara Express train, its only a 4 km bike ride to this hotel. The next day we rode to Fort Erie 70 km and then 100 km back to St Catharines the next day. Staying at hotel like this one, guarentees a good nights sleep so you can tour along a picturesque canal all day enjoying car free routes.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We appreciate you're feedback and glad you had a chance to enjoy some of the cycling routes in the Niagara Region. Please visit us again soon.

"don't flush if someone's in the shower"

2
03/09/2016

We stayed here for a wedding at a nearby winery. After a very complicated check-in we found our room, which was run-down and depressing at best. This 2 story hotel surrounds a courtyard with a small pool and a mini-golf course, has a gym and a restaurant on site. We used none of it. The hotel's proximity to the highway is its best feature. Use this hotel as a last option. And don't flush the toilet if someone is using the shower.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We take pride in providing a quality stay for all our guests and we failed in this case. We will look into the maintenance issue you experienced during your stay. Please visit us again soon.

"Best Stay for the Summer"

5
02/09/2016

I have stated at this hotel many times over the years even before it became a Best Western. I have always found it to be a very enjoyable stay. The rooms are clean. The staff is friendly and helpful. The pool is very enjoyable and the restaurant is clean and satisfactory. I look forward to staying there again in the future.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you Anne for choosing Best Western St Catharines! We love our regulars and look forward to seeing you soon again.

"best complimentary breakfast ever!"

4
30/08/2016

Based on Trip Advisor reviews we decided to stay here for two nights while visiting Niagara on The Lake. This hotel is good, not a 5-star, but a good 4- star. Bedding is lovely, white and clean. The restaurant provides a free buffet breakfast in the morning that is the best I've ever had (for a hotel). Hot fresh scrambled eggs, ham, potatoes, pancakes, fresh fruit, oatmeal, cold cereals, breads, muffins and more. The best part is that because you are in a restaurant there's lots of room, and I never felt rushed to leave due to table shortage, which happens so often in a hotel breakfast room. Hallways are a bit dark, and the landscaping outside needs a bit of a spruce up. The rooms are OK, but some paint pealing in the bathroom. We had a garden room, which is lovely because you can open your patio door and sit outside in the garden by the pool. There were, however, a pile of cigarette butts outside our room on the ground. Niagara on the Lake is a 20 minute drive away, as are two great malls! We loved having a fridge and a microwave in the room too. and... the staff were very friendly and helpful.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. We take pride in providing a hearty breakfast for our guests to enjoy. We will be sure to contact our landscaping company to remove any litter in our beautiful courtyard. Hope to see you again soon.

"Our stay"

5
30/08/2016

The rooms are very spacious and clean .Bed is comfortable and Internet is great which is the most Important on business trips.Breakfast was delicious with a great variety of choice in a relaxed quiet atmosphere in the restaurant.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We invested in a new high speed internet service to accommodate the ever growing demand in internet usage as we understand it is important for our business and leisure travelers. See you again soon.

"This is the worst Best Western we have ever stayed in!!!!!"

1
27/08/2016

We stayed here for 2 nights, and it was the worst hotel we have ever stayed in, we were so disappointed!!!!!! We were on the ground floor...the patio door didn't lock, just a little stick in it. The room was so musty smelling it made me sick, I had such a headache in the night...got up to take a pill...drank the water out of the tap and it was very foul and mouldy tasting. There was no fan in the bathroom...I did not think that was allowed. Could not get the phone to work as per instructions, so had to walk all around the hotel to get to the main desk. I went to see about getting another room at 7:00 AM the next morning, they said there was only 1 room left a few doors down, so she sent a maintenance worker to show me the room...he couldn't get the key to work, then said he was going home? Had to walk back to see what was next....she said she would call someone else, that never happened...very incompetent staff...she new we were getting picked up for a tour at 9:00. Went back at 8:50 after numerous trips, desperate now...there was a very helpful staff that overheard our conversation, and said she could have come right away, if some one had told her. She moved us herself as our bus had now arrived. The next room was not as musty, the door locked...but woke up to ants in the bed in the morning. Complained about it in the morning...the same girl just said I'll get someone to clean it up, no apologies. The only good thing about our stay was the breakfast! This place is to busy making money to do any renovations. The outside looked rough as well!

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for responding on Trip Advisor. On behalf of management and staff, we would like to apologize for not meeting and exceeding your expectations during your stay. We take pride in providing superior product and service and we failed to do so during your stay. We hope you will try us again as we always plan for updates and changes in the winter season.

"We love this hotel!"

5
27/08/2016

The owner and managers were present every day, greeting guests and chatting; the staff were all friendly, greeting guests as people walked by; requests for extra room supplies were immediately and graciously provided; the complimentary breakfast offerings and presentation were delicious and attractive, and our room on the courtyard near the outdoor pool was clean, comfortable and very pleasant. Constant improvements and redecoration keep this hotel up to date and attractive; a relaxed, family-friendly atmosphere we enjoy.

"Premium Floor a Joke!"

2
26/08/2016

Nothing like stairs to get to the executive Floor....or walk around the entire hotel perimeter,,,,Rooms are nothing special and very dated,,,,,These rooms are what you would find at Travelodge or Super 8...Overpriced at $138 corporate.

"Trip"

5
26/08/2016

We went on a trip to Marinland and Niagara Fals and stayed in this Hotel. We all loved the in and out door pool as well the very well equipped and big gym. we also liked the steam room and hottup. the hotel has a courtyard with easy acces to the outdoor pool. the only negative thing to say is the breakfast time. this a a farly big hotel and the free breakfast is a buffet style however there is only one line up for the breakfast and therfore alwas a big long line oft guest and staff to replenish the items. A not to the managment- two buffet lines would take care of this problem. thanks again for the wonderfull stay this a a very family/kids frindly hotel.

"Diamond in the rough"

5
25/08/2016

When we first pulled up to the hotel we thought, uh oh, what did we get in to? We were pleasantly surprised! The hotel outside looked old, but inside was very nice & clean. We had a nice King size bed & the room was on the second floor which overlooked the pool. The breakfast was very good every morning, the young man helping in the breakfast area, Jason was such a gem,attentive to keeping tables clean, stocking items that needed refreshing and checking to see if we needed anything! Had pizza by the pool on the last day. Pizza from hotel restaurant was great!! We will be going back!!

"I have to rate this the number 1 Best Western this tripo!"

5
25/08/2016

This particular Best Western was the fifth we stayed in on our current trip. The courteous and professional front desk staff was superb . The hotel fitness center with a great work out room along with pool and spa was the best. They have a bar/lounge (Wrigley's) which we visited both nights of our stay. Could not ask for better service and the burgers are excellent. Very good complimentary breakfast in the restaurant. Highly recommend this hotel if you are ever in the area to visit Niagara Falls.

"Excellent hotel with great amenities"

5
21/08/2016

A great place to stay that included a full breakfast. Indoor and outdoor pools, exercise rooms, sauna and steam. Staff are very pleasant and helpful. Rooms spacious and included a microwave, fridge and coffee maker. Well situated just off the exit of QEW. Restaurant in hotel and 4 in a one block area.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for the feedback on Trip Advisor. Guests love our amenities and ideal location to visit all Niagara has to offer. Hope to see you again soon.

"Great hotel to stop at"

5
19/08/2016

Very friendly and efficient check in and check out staff; breakfast was well stocked and delicious; service staff extremely friendly; comfortable beds, great televisions...will definitely stay here again when in the area

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thanks for staying. Please visit again!

"Great staff, HOT breakfast and friendless service"

5
17/08/2016

Would stay here without a doubt. Everyone had smiles and was eager to please. The breakfast was amazing it is a FULL hot breakfast including, Fried potatoes, bacon, waffles, etc etc etc. Excellent value for your money. The breakfast in in the restaurant so there is plenty of room unlike some. Two pools are inviting for the family as well as mini putt. This hotel is just off the highway and easy to get too. Oh did I mention that Costco, and a lot of shopping near by.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your review on Trip Advisor. We appreciate your kind feedback and will definitely share your comments with our entire team. Thank you for choosing Best Western.

"Only Choose As Your Last Option"

2
15/08/2016

We booked this hotel for a family wedding. At the time of booking the gentleman on the phone provided us with a rate for 3 adults. Upon checking in, the clerk (Becky) advised us that the rate was going to be $20.00 more per night, due to the extra adult. We told her the rate quoted was for 3 adults (that she should check the reservation details) and she said that she would not honour that rate and insisted upon the higher rate. She was unpleasant and very uncooperative - she wouldn't even discuss the issue, rather she said she was sure there was a miscommunication with the person we originally booked. We were 100% sure there wasn't, but the fact that it was a long weekend, we were there for a wedding and there were no other hotels available, we had no choice but to stay and pay the higher rate. The room was clean, however some personal items from the previous guest were left in the room, which we just left outside the door in the hall and eventually they disappeared. This hotel does not provide individual shampoo, conditioner, lotion, etc., rather there were 2 small bars of soap and 3 dispensers affixed to the wall (shampoo and conditioner in the shower and hand soap by the sink) - no hand/body lotion. Two of the 3 dispensers were empty (conditioner and hand soap). We called the front desk and the empty dispensers were refilled the day after were reported them empty. We had drinks and nachos in Wrigleys (their in house sports bar). We were served by Melissa, who was very friendly and helpful (she even poured our end of the night cocktails in plastic cups 'to go' as they were closing for the night). The nachos were very good. The breakfast in the morning was fairly decent (cereal, scrambled eggs, sausages, yogurt, juice and coffee). If I were to book here again, I would have them email me a confirmation with the price/details clearly stated. I felt that we were intentionally deceived as they knew on a long weekend there would be nowhere else for us to go (plus the hotel was booked with many other guests for the same wedding we attended). I am sure there are much better places to stay that ensure the rooms are clean, with all of the previous occupant's possessions removed, amenity basics such as soap, etc. available without asking and waiting a day for, and honest pricing matching the reservation quote. The rude behaviour of Becky, the front desk clerk was also a disappointment and just started our stay off on the wrong foot. Also, check your bill before paying it for an extra added fee. It is listed on the bill as "FF (inc H.S.T.)" - which is calculated at 5% on top of the combined total of your room rate and HST tax (for example on a room rate of $210.00, the H.S.T. is $27.30 and the extra FF fee that they will charge is an additional $11.87 for the night). Stay a few nights and this extra fee adds up. This is not a fee that you are required to pay by law. This is an additional cash grab that you can avoid by simply telling them to remove if from your bill. This extra charge is cleverly called "FF" and is probably not questioned by 9 out of 10 guests. So many things about this hotel made us feel uneasy, and we felt on more than one occasion that we were being taken advantage of. I suggest only booking this hotel as a last resort.

"Meh..."

2
12/08/2016

Did not really liked this hotel. The room we were in smelled, the furniture sends you back to the rarly 90's and we were unable to connect our devices to the Internet. We had to call an external company to get them to help us, but in the end, it did not work. We were upgraded to the executive floor which was really quiet compared to the rest of the hotel. I loved the balcony looking over the outside pool. Loved the outside pool. Definitely NOT a party place if that's what you are into. Lots of senior people. Good point, we were able to get a late check out at 2pm.

"Great Location For Henley Regatta"

4
08/08/2016

We spent three nights here over regatta week. Easy check in with friendly staff, especially Becky. Comfortable rooms with microwave, fridge, and desk. Breakfast was a nice bonus. Hot and cold items, including eggs, sausages, pancakes, potatoes, bread, cereals, yogurt, cold boiled eggs, bananas, oranges, muffin selection and more. Good coffee! And nice to see the staff stop at the tables to check in with the guests. Didn't use pools or gym but looked like folks were enjoying these amenities. Watched Olympic opening ceremonies in the bar and had very attentive service once again. Only downside is that the rooms do need more ventilation but we would be glad to stay here again. Great location, great staff!

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us during the Henley Regatta. We appreciate your business and look forward to seeing you again next year!

"Affordable acommodation 15 minutes from Niagara Falls"

4
07/08/2016

We spend 2 nights in this St-Catharines hotel which we have chosen based on the reviews and the price. It is a good place if you are not going to spend a fortune while travelling to Niagara Falls. The breakfast is included which is very convenient. But the hotel itself definitely required renovation. Our room was very small, with a tiny bathroom. The air conditioner did not functioned properly and it was hot during the night. Otherwise the place was clean and the stuff was friendly.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your feedback on Trip Advisor. We will investigate your maintenance issues and ensure they are taken care of. Hope you will visit again soon.

"Great Service and Exercise Facilities"

5
07/08/2016

Had executive room for 5 nights during Henley Regatta. Eggs, sausage, toast, cereal, fruit breakfast. Very attentive and cheerful service. Front desk efficient and willing to be flexible since the length of our stay was dependent on whether our daughter progressed to the next level racing. Altogether great.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us during Henley Regatta! Our guests love our extensive fitness centre and two pools. Hope to see you next year!

"Perfect for Business "

5
01/08/2016

Comfortable clean room in business section. Great breakfast . Easy check in and out. Suited me fine. It was a quiet spot to sleep. I got the room for a good price. If you are in the area, it is a sound choice. I would recommend it for anyone travelling for business

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. Our business travelers love our Executive Wing with added amenities and private access only floor. Look forward to seeing you again.

"Disappointed that room was not ready"

3
28/07/2016

Despite being part of a block of wedding rooms and having the time of shuttle departure posted at the front desk, many rooms were not ready for check-in before the wedding. Had to get changed and ready in our car and checked in after we arrived back from the wedding at 2am when all we wanted to do was sleep. I am aware that check-out is 11am, but I called earlier in the week to ask about checking in before the 1pm bus departure and was told that wedding blocks had first priority for cleaning. Clearly, that was not the case. Adequate room, but not pleased with the lack of communication by the hotel or organization with wedding blocks.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your experience with us. On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We strive to provide superior service and failed to do so in this case. Our typical check-in time is 4pm and guests have an option to request an early check-in, however, we do not guarantee your room will be ready earlier since our check-out time is 11am. We're truly sorry we couldn't accommodate your request earlier than 1pm.

"Don't stay"

2
28/07/2016

If you make a reservation, don't plan on getting what you ask for. They will give you a room, but it won't be what you wanted. The fans in the bathrooms don't work, there are no safes, and they seem to disregard Americans. They like our money, which right now is worth more. They will take it to make change, but will only give you change back in Canadian money. Another profit.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you Patricia for your feedback. We apologize for not meeting and exceeding your expectations during your stay. We try to accommodate all guest requests, however we failed to meet your request. There are safes available at front desk as well as we will review your maintenance issue with your fan. Since our currency is Canadian, we can only exchange your American dollar to Canadian at a set exchange rate, however we do not exchange Canadian for American. For future reference, please visit any Canadian Bank or Exchange Stores if you would like to return any leftover Canadian Dollars to American.

"vacation"

2
26/07/2016

We were made to wait to check in for a supposedly executive room while others were accommodated. The one elevator is in a closet at one end of the facility and almost impossible to utilize. Room smelled of mold

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. We apologize for not being able to accommodate your early check-in. We strive to provide the best possible service and failed to do so in your case. Rooms become available as soon as our housekeeping team has refreshed your room. Hope you will visit again to see the continuous investments we put towards improving our guest satisfaction.

"value for money"

4
24/07/2016

A clean comfortable place to stay , good restaurant ,convenient location to explore the region or to go shopping .It is an older hotel but has been kept up and the elevator is small not in a convenient location.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We appreciate your feedback. Hope you'll visit again soon.

"Ho-hum"

3
22/07/2016

Probably priced right at $149 for a room with two queens and breakfast. There is a pool and yard you can gather in with groups. The breakfast was the highlight to me. Otherwise, the hotel and rooms are looking tired. New paper and paint can only get you so far. Time for Best Western to unload this and build new.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. Our guests love our breakfast and we continually look for ways to improve our guest overall experience. Hope you'll visit us again soon.

"Disappointing"

2
15/07/2016

I was surprised that I was so disappointed in this hotel, as there are so many good reviews for it. when we arrived, both of the luggage carts that we tried to use had flat tires. I told the lady at the front desk as my husband was struggling to push ones across the lot and she kind of just shrugged her shoulders. Getting said carts inside and to the elevator was quite the feat. The elevator is very poorly located, tiny, and scary. you have to basically push the luggage cart (flat tire and all) in a 180 around a very tight corner to get it in. Once in, the elevator noisily lurches downward as the doors close and then groans its way up to the 2nd floor. Once there, you have to repeat the 180 process to get out of the elevator, but there are also 2 doors to pass through while completing this maneuver in a similarly tight space. We got to the room and found someone's old coffee in our microwave. The cold water in the shower did not work. There were old sheets on the sofa sleeper. The wifi was spotty too. When I called down about the sheets and the shower, I expressed my frustration about our bumpy arrival to the front desk again and received a lackluster response. Once all the bumps from our arrival were smoothed out, I lay down to get some sleep - the mattress was as hard as concrete and I woke up exhausted and very very sore. As I went down to breakfast, I decided to make one last attempt to see if anyone at the front desk would care, and finally, one of the staff showed concern and compassion for our problems. She and the women on the breakfast staff were the only people who actually seemed to care about their clients. Oh, and when we went to load up before checkout, the luggage carts still had flat tires...I do not recommend this hotel and would not stay again.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. On behalf of the entire team, we apologize for not meeting and exceeding your expectations during your stay with us. We strive to provide superior service and in your case we failed to do so. Since your departure, we have finally received replacement tires for the luggage cart that should of been out of order and are investigate your housekeeping issues. Hope you'll visit us again as we work on improving those issues you've experienced.

"stayed one night no problems"

5
13/07/2016

arrived 18;30 hrs checkin was swift & easy room clean & comfortable. lots of tv channels no problem with amounts of hot water for the shower, included breakfast was great lots of selection what was supposed to be hot it was hot & what was supposed to be cold was cold , checkout was swift & easy .

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We appreciate your feedback and will be sure to share your kind comments with the entire team. See you soon again.

"Great place to stay.."

4
11/07/2016

This was convenient to the highway with many restaurants that were walkable from hotel For Costco members , there is one so close ,it's almost shares the parking lot with the hotel The courtyard could use an update with supposed min golf ((????)) The complementary breakfast had a different special every am ( we were there for 4 breakfasts) coffee was good and plentiful BUT it should not be in the location it was ( too crowded with people trying to get food in same area ) surprise was having heavy white plates ( real ones , not paper !) and real silverware ! Breakfast attendant was wonderful and very friendly trying to make sure everyone was well fed. Weekend mornings were more crowded but attendants were constantly restocking the juices , breads and hot foods Room was ok , but very narrow getting into the room . Although it was great to have the sink outside the bathroom , it was very difficult to close the bathroom door since the bathroom is tiny., verrrry tiny! Bed was comfortable... I would stay there again if in the area ( BTW WE traveled every day to Niagara Falls ( Canada ) and it was an easy ride from this hotel

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We appreciate your feedback and always look for areas we can improve our guests stay. Look forward to seeing you again soon.

"Great Staff!"

4
11/07/2016

Very nice hotel. Conveniently located by major shopping district. Costco and Kia are right beside you! Amazing front desk staff during all shifts. Beautiful Lobby, clean rooms. Restaurant was very good as well! Continental Breakfast had many items to choose from. I would recommend this hotel if you need to stay in the area

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your kind comments on Trip Advisor. We appreciate you staying with us and will be sure to share your positive feedback with our team. Hope to see you soon again.

"Family Fun"

5
10/07/2016

We all had a great time our cat was safe. The pools (CLEAN) are very good the staff was very friendly and helpful. The room was clean ,beds are GREAT. WI-FI was great we had 1 computer ,2 Surfaces and 2 iPODs and no problem . Bathroom was clean. Water was nice and HOT for showers. Breakfast was good staff fast and friendly . Our cat enjoyed looking out the sliding doors watching birds. We all had a great 8 days. Thank You

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. Families love our amenities as you mentioned and our central location to all Niagara has to offer is a great perk for our guests. Hope you'll visit us again soon.

"Highly recommend!"

5
05/07/2016

Staff is very friendly and accommodating. We needed a couple of extra towels and more coffee and had both very promptly. Wi-fi worked great. Room was very clean and nice looking. The continental breakfast was amazing. Many choices and a nice big room to sit and enjoy your breakfast with family. Has an indoor pool and hot tub and an outdoor pool. We didn't use the pools but did enjoy the hot tub. Big screen tv, no dvd player. There is plenty of parking. We didn't go in but there is a sports bar and grill onsite.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you Teri for sharing your stay with us. Hope you'll visit us soon.

"Great service "

4
05/07/2016

An inexpensive stay at a convenient location. Staff were tremendously friendly, both at reception and In the restaurant. The outer facing balconies leave a bit to be desired in terms of view but if you are there for business or a quick trip, it really doesn't matter. The pool area is surprisingly beautiful. The breakfast was of good quality, and filling. A pleasant stay.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. Guests love our convenient central location to all attractions within Niagara region. We will be sure to share your kind comments with the entire team!

"Great Experience"

5
29/06/2016

Great hotel especially that the owner himself took time to assist in cleaning tables removing cutlery and crockery from the tables. He also found time to chat with us, that is an excellent Manager. Wait staff were excellent, and the cleaning crew were very pleasant and polite.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. Our entire team including owners take pride in our facilities to ensure our guests enjoy every minute of their stay with us. We will be sure to share your kind comments with our entire team! Thank you!

"Great place to stay"

5
27/06/2016

We were there for 5 days from the 21st of June to the 25th of June.can't say a bad thing about this hotel. It's very clean and friendly for the whole family. They the staff were always friendly and there to help you out with all your needs. You really could not ask for any more. We will be staying there again in the near future. Had a great visit with my grandaughter and best western made it perfect.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your kind comments on Trip Advisor. We appreciate you staying with us and hope to see the whole family again soon.

"Very pleasant stay."

4
25/06/2016

We were on a tour to see Niagara Falls and stayed here for four nights. The staff was pleasant, friendly and helpful, especially in Wrigley's, where we had breakfast. The room was comfortable, even though our patio door faced the highway, we could not hear the traffic noise. The breakfast was the standard egg beaters, sausage, potatoes, pancakes, rolls, fruit and yogurt. The wait staff was efficient at picking up the used plates and keeping the patrons moving through the restaurant. This area had retail businesses around it. There is a Costco store close by. There is also an indoor and outdoor pool with a sauna at the indoor pool.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you Carole for your comments on Trip Advisor. We appreciate you staying with us and please visit us again soon.

"Quick overnight Stay"

4
23/06/2016

Accommodations were comfortable and very clean. While the facility is only 2 floors, it does have an elevator. In the evening - the hotel restaurant is a pub and served finger foods - mostly fried (fish & chips). Food was was fair, few choices and, in our opinion too pricey. Breakfast was a buffet that was provided with the room. Breakfast was better than dinner menu. Nice place, clean & good service.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We appreciate your kind comments. Please visit us again soon!

"Great Stay"

5
21/06/2016

Stayed 3 nights in June, 2016. Perfect location for me to visit a relative in Buffalo, NY and friends in Ontario as well as being a short drive to Niagara Falls. The hotel has an indoor and outdoor pool as well as a hot tub. A full breakfast (hot buffet) is included in the rate. Our room had a king bed, fridge, microwave, dishes, glasses, etc., etc. Our room was well kept, had ice cold air conditioning. I also got a discount for staying a 3rd night . I'll return again when in the area without checking any place else since everything was perfect.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you Jim for sharing your stay with us. We appreciate your feedback and will be sure to share with our entire team. See you again soon.

"Ok place, nothing special"

3
20/06/2016

Came to St Catherine's for the Niagara Wine festival. Location was good (not aware it was a commercial area). Normally I stay in Niagara On The Lake, but chose this location for a change - closer to 20 Valley winereries. Bed was good, shower, very good, internet worked well. Free breakfast was good. Hotel is in need of updating, grounds appeared dirty. Exterior door to hotel did not work well with key. Beware - lounge staff will rip you off if you pay with American dollars.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for choosing the Best Western St Catharines for your accommodation needs during the New Vintage Wine Festival. Guests love our central location to wineries from Niagara-on-the-lake to the Beamsville Bench and 20 Valley wineries. We are currently in the midst of completing replacement of all guestroom carpets to provide our guests with a fresh new look. We will investigate the exterior door issue to ensure this is corrected. Our current exchange on $1 USD is set at $1.20 CDN.

"Pleasant surprise. Two night stay, because all hotels we tried in Niagara-on-the-lake were full."

4
16/06/2016

Hotel was clean,comfortable and breakfast(included) was excellent, only about 20 KM from Niagara on the Lake. and about the same distance to a very good outlet mall. Also some restaurants across the street. We ate at Kelseys. We did not use but the hotel had both an indoor and outdoor pool. They looked good.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. Our guests love our proximity to Niagara Falls and other attractions in Niagara. We appreciate your business and look forward to seeing you again soon.

"A Great Place to Stay in St. Catharines!"

5
09/06/2016

The Staff was very welcoming, friendly, professional, and efficient. I could tell that they take pride in their work and strive for excellence in everything they do. The property was well maintained and had an excellent pool area and exercise area. The rooms were very clean and the beds were very comfortable. An excellent property for any type of stay!

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you Fred for your review on Trip Advisor! We will be sure to share your kind comments with our entire team. Hope to see you soon again!

"Surprised by the mediocrity of this Best Western"

3
09/06/2016

I was a little surprised by the mediocrity of this Best Western. The rooms were tired, the bathroom was tiny and the room was not cleaned well. The dust on the tv had fallen off the back in dust bunnies on the floor. If they aren't dusting what else aren't they doing was our thought at the time. That said, we had a good sleep. Breakfast was ok. The toaster was holding up everyone because it was on the darkest it could go and the it was coming out warm and un-toasted so people kept putting their toast back through. It became a joke to those of us in line and made us laugh but for the picky eaters out there a little ridiculous. They do seem to be doing some updating. The carpets in the hallways looked new and hopefully the rooms will be next. The other thing that surprised me was that we were told by Brock University to ask for their "Convocation" pricing, but when we asked the manager said, we can't honour that because you already paid." Well, when you order online their is no spot for "convocation pricing" haha. When I said that she replied, "nothing we can do" and walked away. The lady at the desk continued our check-in and then when we were leaving for our room the manager came back and said, "congratulations!" Really? We were too excited for our daughter to let this get to us, but just an FYI for any others booking for their convocations.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your feedback. On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We strive to provide the best possible experience and in this case we failed to do so. We are currently in the process of upgrading all our guest room carpets which expect to be completed by mid June. Cleanliness is of importance to us, so we will be sure to review your room inefficiencies. Please send me an email to [email protected] as I will review your billing error. Thank you for choosing Best Western.

"Dissapointing"

1
08/06/2016

Refurbishment work ongoing resulting in a lot of banging with hammers etc, if you're going here to relax (as we did) check that the work is finished our you have banging all day from first thing in the morning,a call to let us know renovation work was underway would have been nice but I guess if it hits the profits they put the business first and the customer second!!!!

"Lovely as usual."

5
04/06/2016

The hotel is of an age, has been upgraded beautifully and the upgrading continues. The outdoor pool is lovely with new pool furniture and the balcony furniture in the rooms is new this year. The garden courtyard is lovely. All the patio decks are lovely. The chef's soup of the day is amazing. Ladies, the veggie plate is hidden under side orders. The blue cheese dressing is made in-house and has chunks of blue cheese in it. Do not order it if you do not like blue cheese. The draft has never been stale.so they have high turnover. Personally, I like the beef dip but I order a second pot of dip. Breakfast is different everyday so if you staying awhile, it doesn't get boring. New this year is the weekend breakfast setup. This hotel can be extremely busy on weekends. If you come in and the place is packed, often with teenagers in for tournaments, as you enter the restaurant, there is a table with coffee, muffins, and fresh fruit. Grab something, head out, come back in 20-30 minutes. These kids and their parents have a mass start so they do not stay long. Come back and you can linger as long as you like in a cozy booth. This is picky but I personally like having a salt and pepper shaker on the table. Note the 5 kinds of syrup for pancakes. The yogurt and dairy products are in the counter fridge at the far end of the counter. It is easy to miss. Try the new Okio fruit flavored greek yogurt. I liked it so much I have switched. The hotel atmosphere is very relaxing. I always hate to leave and look forward to coming back.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you Alan for your kind comments on Trip Advisor. We will be sure to share your comments with the entire team. We pride ourselves on providing superior service and exceeding guest expectations. Look forward to seeing you again soon.

"A pool and a gym and near niagara on the lake "

4
03/06/2016

I actually really like this hotel. It's not secluded in the middle of nowhere. It is near shopping and some restaurants. And the hotel has ample parking, a gym and a pool. The rooms are a bit older but it's still nice. We drove to Niagara on the Lake and had a great day!

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. Guests love our central location to all Niagara's attractions including over 10 restaurants within walking distance, Costco and only a short 5 minute drive to Outlet Collection at Niagara. Look forward to seeing you again soon.

"Centrally located for wine buffs, well priced"

4
30/05/2016

This motel is located within a short drive of the Niagara-on-the-Lake and the 20 Valley wine regions and is easy to get to. Personnel were friendly and helpful. We ate a casual dinner at the hotel restaurant (great wings & nachos), as well as a breakfast buffet the next morning (routine items, but well done, and a "make your own pancakes: option as well.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your kind comments regarding your stay. Our wine enthusiast love our central location to both Niagara on the lake and St Catharines, Vineland and Beamsville Bench wineries. Our team is well prepared to assist with any questions or recommendations you might have on our wonderful Niagara destination.

"A pancake machine!"

4
27/05/2016

One first for me. At breakfast, they have a machine that makes pancakes. Had to try it. (It's fine.) Well appointed building, nice lobby, friendly welcome. Clean, comfortable room. It's a commercial area with a highway nearby, but that didn't intrude on the consciousness too much. Slept well.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for choosing to stay with us Paul. We appreciate your feedback and look forward to seeing you again in the near future.

"Afternoon / evening event"

5
18/05/2016

Found the Hotel and conference room to be very attractive . The attending staff and hostess in the conference room were very professional , courteous and helpful . The desk staff very much the same . I will definitely stay here again and will recommend it to others .

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your kind comments Gerry. We will be sure to share this with our team! Look forward to welcoming you back again soon.

"Good property"

4
18/05/2016

Stayed here for a dance competition. Spacious pool and pool area, so good for families. (Actually there is an indoor and an outdoor pool!) The breakfast (included) had good variety. I wouldn't normally eat dinner in a hotel restaurant, but it was good. (I also recommend Montana's across the street). Rooms on the outside of the building are a bit smaller than the ones facing the courtyard, I think. Overall I would consider this property a very good choice.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your review on Trip Advisor. We appreciate your feedback and look forward to welcoming you again soon.

"comfortable stay"

3
18/05/2016

I stayed standard room with two king bed. If you want to save the cost, it is good choice. Room: Clean, comfortable bed. Bath: Average, but small space. Brakfast: Under average, but it is free. Tim Houton is 5min from hotel. Internet: Average speed, sometime issue with my mobile.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for taking the time to review our property, as we continue to look for ways to improve our overall guest experience. We look forward to welcoming you back again soon.

"Exceptional"

4
03/05/2016

I stayed here with my co-worker for a week and we didn't want to leave! We took advantage of all the amenities and thoroughly enjoyed the pool and hot tub. The fitness centre was outstanding! Breakfast was readily available and plentiful. It was a great stay and we didn't even feel like we were there for business. Thank you for the mini vacay!

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We appreciate your kind comments and will be sure to share with our team. Hope to see you again soon!

"Friendly and good value"

5
02/05/2016

A very friendly arrival with exceptional breakfast facilities. Very clean and a well organized operation. The location is easy to access from the freeway with lots of nearby restaurant options. The rooms are a little dated but all works well with good sound proofing from adjacent rooms and hallways.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you Maurice for sharing your stay with us. We are glad you enjoyed everything about your stay. We are currently in the process of replacing our guestroom carpets which have been well received by guests and should be completed by the end of May. Look forward to seeing you again.

"Great fitness centre"

4
01/05/2016

I have been to many Hotels with hockey and football in past 20 years. Have never seen a gym attached to a Hotel like this. Pool, hot tub and steam sauna was great as well. Rooms were started to be ungraded...hallways and furniture. Beds were very comfortable...almost as good as a delta bed!! The hot complimentary breakfast was excellent as well.... The staff were excellent. Susan was great and made it all work out. My only con....needs more moderization in certain areas especially in the hotel room bathrooms. They are dated and tired. Will definitely stay there again...Ps. Close to the mall and other eating locations; Montana's, Perkins, Kelsey's etc

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your comments on Trip Advisor. Our guests love our 10,000 sq ft fitness centre with indoor and outdoor pools and glad you were able to utilize the facilities. We appreciate your feedback as we continue to improve our facilities in order to exceed our guests expectations.

"Exceptional Service"

4
30/04/2016

Friendly and courteous staff make a stay enjoyable. I visit the area often and choose this hotel as my hotel of choice. The hotel provides a continental breakfast, and is well supplied with a good variety for any dietary choices.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you Jeanette for staying with us again. We appreciate your business and look forward to serving you again in the near future.

"Great Location/Great Breakfast/Clean"

5
20/04/2016

Shopping/restaurants within walking distance. Rooms are clean, comfortable and pleasant. Excellent hot breakfast. Nice pool and workout room. Staff friendly and helpful. Have stayed here in the past and will continue to book at this hotel. Renovations in progress while we were there but did not impose on our stay. I always feel that is a good sign.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you Lesley for staying with us again. We appreciate your business and look forward to seeing you again.

"Enroute"

4
18/04/2016

Definitely one of the nicer places to stay, Very good complimentary breakfast. Very clean and well decorated. Close to the highway, both indoor and outdoor pools. Complete work out facility and very well maintained. Close to a wide choice of eating and dining alternatives.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. Our guests love our proximity to all the attractions and dining options within walking distance. Look forward to seeing you again Bruce!

"Nice hotel"

4
09/04/2016

Stayed here for a weekend and loved it friendly staff, great gym, kids loved the pool, outdoor pool is big good buffet in the morning also have a mini golf course for the kids will be coming back again in the summer

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your kind feedback on Trip Advisor. Whether your travelling with family or on business, we have amenities to fit your needs. We look forward to seeing you again in the summer months.

"Great Hotel"

5
09/04/2016

We really enjoyed are stay at this hotel and I look forward to returning to this hotel. The front desk staff were great and I would recommend this hotel to anyone. The restaurant staff was not very helpful but the food was good.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. We will be sure to share your kind comments with the entire team. See you again soon.

"Just OK"

3
01/04/2016

Decided to try something different then the same hotel while in town for business. Wish I would have went with the same old. Not impresses, needs work. Staff pleasant and close to everything but not my cup of tea.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. On behalf of management and staff, we apologize for not meeting and exceeding your expectations. We continue to strive to provide our guest with exceptional service and a product our guests love. This year we have some exciting renovations planned hope you will consider us again in the near future.

"Nice olace"

4
22/03/2016

Price is good. Nice place and near everything. A bit noisy at times. We had the executive suite but I do not see much difference. The bathroom is still small but has an extra sink. Bed is not bad but next time I will bring my pillow as I do not like theirs. Otherwise worth staying but go for breakfast some place else. Lots near by.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. We appreciate your feedback and strive to improve on our guest experience. Look forward to having you stay with us again.

"Too Noisy"

2
19/03/2016

I went with my 2 kids and my wife, we were in the room 174, the hotel was extremely noisy, and for us to say that, it has to be ultra noisy, because we are used and in fact like noise. There were kids yelling and running through all the hallways, knocking room's doors, they were wild, some of them were going outside in pajamas without shoes at -10 and with cars going around! nobody was controlling them; and the pool and spa was the worst, 40 or 50 kids yelling within a closed room.... the hot tub was also full of kids, there were no way to get in there, we couldn't enjoy the pool or the hot tub neither the stay in the hotel. The breakfast was very good and the bar has good offers and friendly staff.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your comments on Trip Advisor. We apologize for not meeting and exceeding your expectations during your stay. Our Manager on Duty and other evening staff are always monitoring the hallways to ensure all guest enjoy their stay with us. At this particular weekend, it seems as though we failed to do so. Your business is important to us and we will investigate as to why these issues were not resolved immediately. We hope you will try us again soon.

"Hockey Tournament"

4
18/03/2016

We stayed here because it was one of the hotels on the recommended list for the tournament.. Actually it was not bad at all... We had stayed at the Holiday Inn last year and the stay was better for a few reason. The staff at the hotel were great. The one opps all weekend was when my family arrived. They did not have my reservation.. They resolved it without an issue. Also they were a very accommodating to all the teams staying there over the three days. The pool was average size but just one thing the pool is apart of a fitness club which in the hotel. One thing that did worry us was the emergency doors were chained together.. The rooms were average. The beds were comfortable. There is refrigerator and microwave in the rooms. They are either facing into the quad or outward facing to the street. Even rooms are in the inside facing rooms. The hotel is near lots of chain restaurants in the area and has a restaurant in the hotel. It has complimentary breakfast bar which had the scramble eggs and bacon and pancakes ect.... It was good and the kids like it. We did not have dinner there. Over all not a bad hotel. The hotel is conveniently located just off the QEW and was close the arenas that we needed to play at. Pros: Location, Cons: Pools is not apart of the hotel.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We appreciate your feedback and glad your family enjoyed their time at the hotel. Our guests love the ideal location to over 10 restaurants, Costco and shopping mall all within walking distance. Our gym and pool are attached to the hotel and owned by the hotel. The Reflexions Fitness Centre is extensive and available for guests to enjoy.

"trouble free night away."

5
17/03/2016

Prior to arrival i called the reception desk and spoke to lynda directly at hotel for what else but directions from Toronto. She even knew my name to cool. Upon arrival and until check out was delitfuil.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for the review on Trip Advisor. Our team is here to serve our guests and look for ways to make your stay an enjoyable one. See you soon again!

"Clean, Clean but not for handicapped person, long walk to anything."

4
16/03/2016

Monday March 14, 2016 Our room was very clean which is what I look for immediately. We booked late afternoon as our house was being renovated and I couldn't take the noise anymore plus no running water. A quick call to Best Western and we were booked for the night, however when we specified a 'quiet' room.....that I needed rest, that's where we were told that many sports tournaments were going on everywhere in the city so the hotels are filled with many, many kids and their parents. But the very nice receptionist put us on the top floor near the end which proved to be very smart with 2 Queen size beds of unusual height which were fun to get into. WE DID! We were also offered a "Manager's Distress" rate due to the potential noise. Very happy for that. Our room was away from the crowd that always gathered in the middle of the long hall way, but that was no problem for us. Kids running up and down until 10 pm was irritating but it soon stopped and we drifted off to badly needed sleep. We ate our supper in Wrigleys Restaurant. Food was delicious and the complimentary breakfast was more than we ever expected with such variety. We didn't eat breakfast at Wrigleys' as there were toooooo many hyper kids raring to go play their tournaments. No problem, Hubby brought trays of delicious food and coffees and we ate our 'breakfast in bed'. Thank you my dear one. So sweet of him. Would probably return if we continue with more reno's down the road but this time ask the right questions. Staff is amazing, helpful and kind. Thank you everyone! My comment about this hotel not being for the handicapped is valid as there is only one elevator and it was quite a walk to get there and back to our room Not easy when you are in your 70's but we should have asked ahead of time as there may have been a solution to that.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us Diana. We always try to accommodate our guests requests and are looking into how we can better position our accessible rooms. We will be sure to share your kind comments with our entire team. Thank you!

"Best Western- Lives up to the name"

5
14/03/2016

I have always enjoyed staying at the hotel. There are always friendly staff who will go the extra mile to make sure that everything is in order. The rooms are nice and clean. The attractions are close enough that you can still enjoy being outside of the main tourist destination.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you Nicole for your response. We will be sure to share your kind comments with all our staff. Thank you for staying with us again.

"Served the purpose"

3
08/03/2016

Glad that they are pet friendly. Location - good. Breakfast - average. Hot tub and pool - nice but hot tub needed to be cleaned when we were there. Decor - dated but clean; in need of some updates all around. The heater wasn't working properly in our first room and the lock on the patio door was broken in our second room however we had a security so we just used that instead of switching rooms for a second time. Some of the rooms seemed to have new handles on their patio doors so maybe the hotel is in the process of some updates. Also some rooms had screens on their doors. Ours didn't. Our room had a fridge and microwave which was a plus. Bathroom - small but clean. House keeping service - good. Room service - good. Burgers - awesome.

"Restaurant a huge disappointment!"

1
04/03/2016

10 of us went to Wrigleys tonight for dinner, and the service was the worst I have ever experienced. It was not busy in the restaurant (a telltale sign), so having ten of us shouldn't have been difficult, but there were mistakes time and time again. I finally left after 2.5 hours because I was never served dinner ( or any food) in spite of being reassured time and time again that it was on its way. I was not the only one in our party not to have been served any dinner at all. One friend ordered a steak sandwich, but they forgot the steak, several had meals without cutlery, drinks were improperly made, nachos were ordered without cheese, and many did not have napkins. The server kept apologizing for the delays in the kitchen, but waiting for dinner two hours after the order was placed and all my friends had finished eating was ridiculous. Some manager came out but didn't even bother apologizing. She simply removed used stemware. We all agree we will never go back. Big disappointment!

"Really improved"

4
02/03/2016

got ground floor room, great!! room was clean, warm and comfortable, staff was very helpful, parking in front of room. Breakfast was a full out hot meal, with eggs, pancakes, sausage, cereals etc, included with room.... golf is outdoor miniputt in the courtyard

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you Steve for sharing your stay with us. Our guests love our full service property with ample amenities for families and business travelers. Hope you will visit us again soon!

"Very noisy."

2
21/02/2016

We stayed 2 nights in Feb 2016. We are a family of 5 and this always limits our choices of rooms. We were given room 201, right at the main stairs. There is a door that must be opened to get to the hallway and there were people coming and going all night as the door clicked open, and then banged shut. It was quite disruptive to sleeping for all of us. Our room had a window into the pool which was very unique, but the chlorine smell was strong, and we could hear the splashing and talking in the pool area in our room. The first night our neighbours came home after midnight quite drunk and proceeded to slam doors, shout at eachother and yell "woohoo!". I went and respectfully asked them to be quiet as it was after midnight and I had three small children who were trying to sleep. This didn't work and my husband called the lobby and they did respond promptly, but it didn't stop the noise from re-occurring. We asked for a new room for night 2 and were told they were fully booked. Night 2 was quieter in that there were no drunk people yelling "woohoo" but the noise of the door almost drove me to insanity. It there MUST be a door right there it needs to be MUCH quieter. The included breakfast was great. Good variety, fantastic service. We did try out the pool and hot tub but were disappointed that children under 12 were not permitted in the hot tub at all! Not being rule breakers, we didn't allow them, even though they have been in hot tubs before with parental supervision. There are pool noodles & a couple of balls to use in the pool, but there were also adults doing laps, so we kept them floating quietly to the side. We didn't' stay long in the pool area as it really wasn't geared to children. Will we stay here again? no.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your review. On behalf of the entire team at BW St Catharines, we apologize for the less than satisfactory stay. We are committed to serving our guests and reviews like this we look to improve our guest experience. For safety & health reasons, we do not permit children under 12 in our hot tub due to the extreme heat. Our indoor pool is kept at a high 86 C which all guest enjoy. Please consider us again, we would like to make your next stay exceptionally enjoyable.

"Great for groups"

3
21/02/2016

Nice hotel, staff are friendly and breakfast was great. Noise was our problem. If you have a room next to a hallway door, bring ear plugs. I think this hotel is mainly for hockey/basketball groups so expect noise. I wouldn't recommend this hotel if you need quiet (babies and such)

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your recent review. We have our Executive wing area which is key access only hallway and is our preferred business travel or couples looking for added amenities section. Please let us know next time you are in the area and we would be happy to upgrade you. Thank you for staying with us.

"valentines"

5
17/02/2016

Loved the room and the service. Breakfast in the morning was amazing. Would definitely stay again. The food at the bar was ok, a little over cooked but the service was great and they let us take our food and drinks to our room which was nice after a long day. Overall it was a great experience.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your kind comments. Our guest love our breakfast and extensive amenities such as indoor and outdoor pool. Visiting in the spring is a great time to see all Niagara has to offer.

"Sprawling property"

4
25/01/2016

A comfortable 2 floor only property with many wings and a lot of rooms with outside access or balconies. Seems like a great location for ball teams/large groups. Not a fancy place but has a lot of facilities and amenities for corporate and family use. Enjoyed the sports bar on site.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your kind comments. Families and corporate guests love our property as we have a little something for everyone. Wrigley's Sports Bar is a hit with the locals and hotel guests from daily specials to our famous Buffalo Wings. Hope to see you again soon.

"Friendly and Quiet"

5
25/01/2016

From walking in the front door to the check out counter you will feel welcomed here, I am staying here 10 days now which could become 20 due to a family health issue so with being here this amount of time i have crossed paths with a lot of staff from the women who clean and stock the rooms,the girl vacuuming the halls,the spa attendents ,the maintenance crew and last but not least Ida who made sure the morning breakfast was a happy wakening experience ,so wether it was just passing in the hall,or asking for directions or needing more coffee in the room you can sure that you will find a willing and friendly staff at this hotel This is a family run operation and they are on site and care about your comfort,Thank you

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your recent review on Trip Advisor. We appreciate your business and will share your kind comments with the entire team. Let us know if you need anything to make your stay more enjoyable.

"almost like home"

5
08/01/2016

It's my second time staying at the Best Western St Catherines, and we will come back, the whole family loved it. The location is great, close by the big outlet and restaurants and 10 min drive from Niagara Falls.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us on Trip Advisor. Families love our hotel and our amenities such as indoor and outdoor pool, Kids Mini Putt facility and so much more. Hope you'll visit us again soon.

"favorite place to stay"

5
06/01/2016

This is our favorite place to stay in St. Catherines and convenient to all area attractions. Although older, the hotel is clean, well maintained, quiet and comfortable. The pool, fitness center, lounge, restaurant, and breakfast (included) make this a real destination for travelers.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your comments on Trip Advisor. We appreciate your business and look forward to seeing you again soon.

"rate service and quality"

3
03/01/2016

every thing was on average for one night stay.it was quite stay close to the highway, mall and other services,the only problem was with the price because it was showing $ 117 per night but when I booked it came to $ 254, this I did not understand why,thank you.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. Please email me directly as to your date of booking so I can investigate the price issues. Please note if you are visiting from USA, or visiting online website sometimes price are in USD compared to our local Canadian currency and currently the exchange is very high in favour of USD.

"St Catharines"

4
02/01/2016

Hotel is clean, undergoing some renovations, there was plaster dust near the heating unit - it should have been noticed by the maid. In the fitness center sauna is actually infrared - which is not really a sauna - rather microwave for humans. Not impressed.It is very close to the Niagara Falls, with out Niagara Falls prices!

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. We appreciate your feedback and are looking into some of the issues you've experienced during your stay. Please visit us again in the near future.

"Excellent place to stay in Niagara area"

5
01/01/2016

My wife and I decided to spend New Year's Eve in Niagara Falls. Hotel prices were ridiculously high there, so booked the Best Western in St. Catharines. Everything was first rate, from the staff OKing early check-in so we could watch the Canada-Sweden game from the World Juniors to the friendly front desk, to the clean, spacious room. I look forward to staying there again.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your business. Our customers love our proximity to Niagara Falls and Niagara-on-the-lake. Glad to see you were able to enjoy some of the World Juniors at our locals favourite Wrigley's Sports Bar. See you again soon.

"Great Hoiday Getaway"

5
30/12/2015

I planned a brief last minute Xmas getaway with pool, quiet, etc. and arrived to find a lot of kids on a hockey tournament. I thought, there goes my rest. Nadine and Linda met me on check in and suprised me with a room in a quiet area of the hotel away from the teams. Everything was great including peace and quiet. I was also given many recommendations for places to eat. I would like to thank them for going above and beyond to help me enjoy my stay. I enjoyed the pool, hot tub, etc. The breakfast is provided here and much better than typical continental breakfast. This is one of my favourite hotels to stay, as I have stayed here quite often. Staff is always very pleasant, but I can truly say the customer service with a personal touch this visit was the best!

"Needs updating"

3
03/12/2015

This hotel is not a new Hotel. It requires room updating and maintenance. The rooms were large but outdated. It had a nice indoor pool and fitness centre. It also has a restaurant on site. It is a conference centre as well. Staff were friendly but Hotel was at best a category 3.

"As usual, lovely place to stay in St. Catharines."

5
30/11/2015

We stay here a week at a time. Love the pool, the exercise room, the laundry room. Hotel is of an age and has been seriously and tastefully renovated. Hot and cold breakfast is varied and consistently good. Service is great. Note: they are very busy on the weekends so come early for breakfast or late to avoid the rush.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us again. We love to hear from our regulars. Let us know when you be back in the area. Thank you for your patronage.

"Visit with family"

4
24/11/2015

We enjoyed the hotel very much unfortunate that we could not stay longer was down for visit with our daughter who is in school in the area. Very comfortable rooms but the only thing was the strong odor of chlorine from the pool. Breakfast was ok but one of the items was baked beans there was only sausage and not bacon but the rest of the breakfast was good, Didn't get a chance to use the pool but it looked very nice. The hotel is self was very clean and nicely decorated. The elevator was very small and slow moving but efficient. We would consider staying again.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. Great to hear you enjoyed all the amenities we have to offer while visiting your daughter. Hope to see you again soon. Thank you!

"We enjoyed our visit"

5
10/11/2015

We are diamond Best Western members and stay in them most of the time when we travel. This was a very nice one. Sometimes we are disappointed when we arrive at a hotel, but this was a good one. We were in the executive section with the courtyard view. It was clean and comfortable. The bed was a pillowtop, there is a fridge and microwave and a lot of outlets (sometimes its a problem when we get to a room and there are 2-3 outlets, not enough for charging phones, camaras, etc.) The sliding door for the balcony had a lock bar attached which was very nice. There is a big fitness room, an indoor pool, hot tub and sauna. In the courtyard there is a very nice outdoor pool, a large gazebo, miniature golf and many lounge chairs. Our only complaint was that there was a large party in their party room that they rent out and the quests kept coming out to the pool area to smoke, which was right below our room. They were fairly noisy - going late into the night (and not considerate of hotel quests) The hotel management should keep better control of this. There are many restaurants within walking and driving distance. We went to Perkins (very good) This was a good location for us because we are from Pittsburgh, PA and stopped at Goat Island (Niagara Falls) on our way to Toronto. Niagara is 4 hours from Pittsburgh and St. Catharines was only 20-30 min. across the border, then Toronto was only 1 hour and 10 min. from the hotel.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your comments. We appreciate your business and look to see you again in the near future. Thank you!

"there are a few redeeming features..."

3
30/10/2015

I have to state upfront I'm not a Best Western fan. The quality is way too variable between properties for my liking. This place is badly in need of renovations. Worn carpets, stained draperies, cracked floor tiles...but, my room was clean (except for the curtains), and the bed was quite comfortable. There was a slight musty smell that comes from carpets being badly in need of replacement... The hotel itself was laid out very strangely. I was in the Executive wing, which while much quieter than the rest of the hotel, is kind of a pain to get to if you have any mobility issues. There is one elevator for the building, at the far end of the hotel, which means either dragging your suitcase through what seems like endless miles of hallway (and multiple security doors), or schlepping it up a flight of stairs. I chose to schlep it up and down the stairs. Luckily I left it in the car until I was able to actually get into the room...even the key cards are worn and need replacing, judging from the number of times I had to get them rekeyed (and no, this wasn't that thing where a desk clerk gets back at an annoying guest by screwing with their cards :D). Staff were friendly and helpful, although the manager was a bit overboard in that respect - I find it annoying while trying to read during breakfast to be interrupted with a query on how I'm finding everything, but that's just me...other people were happy to chat with the fellow! breakfast was about standard for a hotel continental. a few unchanging hot items which I didn't try, plus the usual cereal, boiled eggs, yogurt and fruit. It was nice NOT being offered red delicious apples, but instead being able to choose a pear or gala apple, I have to say. And for tea drinkers like me, it was excellent not having hot water polluted by being in a coffee pot - no, they actually used one of those lovely japanese hot water pots that keeps the water just below boiling, and offered a wide variety of teas to choose from. Tea that tastes like tea! Such a novel idea. location was good - it was easy to get to, there are plenty of shopping & dining options in the area if you don't mind chains. I didn't try the restaurant in the hotel - it was a bit loud for my liking, but par for the course for what is basically a sports bar. Didn't have a chance to try the pool or fitness centre. Wifi was fairly reliable and moderately strong...I was able to actually get some work done. Not the worst hotel I've stayed at - not even the worst hotel I've stayed at this month, but it could really use some updates. Don't think I'd stay here again without renos.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback on Trip Advisor. We continuously look to improve our guests satisfaction and with feedback like yours, we can look at areas for improvement. This year we have some capital improvements planned and would love to invite you back soon.

"On The DECLINE !!"

3
24/10/2015

I have stayed at this location often and was very disappointed. The room had a very musty smell and many of the items in the room were very dusty, the bathroom smelled like a public washroom and needed some TLC.In the restaurant for an early dinner with only 5 other diners it took an hour to get out out..and that was only ordering a burger and fries!! The bed and pillows were great, so I did have a good sleep.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. We appreciate your business and always strive to surpass our guests expectations. We will take your constructive feedback and look at ways we can improve our guest satisfaction. Every year we allocate improvements to our product and hope to see you soon as we continue to invest in our property.

"Bang for your buck"

5
21/10/2015

Great place to not only do business, but the whole family can enjoy the facilities. Great food at reasonable prices, and a quiet atmosphere to catch up on work. I have stayed here many times and the service and helpfulness of the staff has never left me needing/wanting for anything.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your experience on Trip Advisor. We are glad to see you stay with us and hope to see you again soon. Thank you!

"WORST HOTEL I HAVE YET TO STAY IN"

1
18/10/2015

My husband and I booked this hotel for a wedding for two nights. It was a terrible experience. Our room smelt old and musty. 1 out of 4 lamps worked in our room. 3 lights in the bathroom were out as well. We were told our wifi password was in our envelope with our room keys. When we got back to our room we noticed it wasnt in there. No biggie. We call down to the front desk and no answer. We called 4 times...no one answered. My husband had to walk all the way down to the lobby which is actually a far trek from our room and no apologies were made. When we did get the password, the interest was so slow and kept cutting out completely. THe beds were semi comfortable which was the only acceptable part about this stay. The breakfast was awful as well. Not that i would normally care because its a free breakfast, cant really expect the world, however this one was actually gross....we choose not to eat there on the second morning of our stay. If this hotel was under $100 a night i would have probably let a lot of things slide however $360 for two nights in this crappy hotel was a huge disappointment. we will def reconsider before booking another best western again!

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We've increased our internet security in order to better serve our guests. The experience you received during your stay should not have happened and on behalf of ownership and the entire team we apologize. We strive to provide exceptional service and in your case we failed to do so. Every year we invest in our product to better service our guests and we can tell you we have upgrades coming to better suit your experience. Please email me directly as I would personally like to invite you back in the near future. Please email me [email protected] Thank you!

"Good location....GREAT breakfast!"

4
18/10/2015

My family and I recently stayed at this hotel while at a wedding in St. Catharines. The location was handy for us as it was very close to the highway exit. It's not scenic, but if you are travelling and need a place to stay...it's worthwhile giving this hotel a try. The staff are friendly and the room was a good size with 2 queen beds. The bathroom was very clean and well appointed. The only issue we had was that the beds were not very comfortable ( they sagged in the middle). Either they need to be flipped or replaced. The complimentary breakfast was terrific! Unlike many hotels that offer a small breakfast nook, this Best Western serves a hot/cold buffet in the sports bar attached to the hotel. The food was excellent and replenished often. Scrambled eggs, sausage, baked beans, pancakes, bagels, toast, assorted juices and fresh coffee...outstanding! Other hotels could learn a thing or two about serving breakfast from this venue. If you need a reasonably priced hotel while in St. Catharines give this place a try!

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. Guests love our amenities such as our indoor and outdoor pools, extensive fitness centre and complimentary breakfast. Look forward to seeing you again. Thank you!

"2 Night Stay in St Catharines"

3
13/10/2015

Spent 2 nights at Best Western was a nice stay, enjoyed the pool & hot tub with the kids. Breakfast was included which was good with the kids. The rooms could have been more spacious. The bathroom was very small and hard to bath the kids.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. We appreciate your business and look forward to seeing your family again soon.

"Good night's rest!!"

3
05/10/2015

The room was very comfortable and clean. Slept like the dead. The breakfast wasn't that great but OK. Staff was very pleasant. We would stay here again. The pool and hot tub were very nice. there were restaurants and Costco very close by. We went to the falls a couple of times 15-20 mins. Look up OH CANADA EH? dinner show. It was so much fun and the dinner was great fun too!!

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your business. We appreciate you choosing our hotel for your stay in Niagara. We hope to see you again soon.

"Bathroom needs a Good Scrub"

3
30/09/2015

I appreciate that this time of year is a high time for the area, but $200+ a night for this hotel is a bit much. The A/C unit hardly works and is very old. Our room had a balcony over looking the Costco parking lot, I am sure people use these areas to smoke, as our room smelled like stale cigarettes. The Bathroom, showers, floors and mirrors are in desperate need of a good scrub down. I have seen moldy pictures posted in previous posts and obviously no steps have been made to improve this. The staff is very friendly and helpful, the hotel has a pool and mini putt golf area. The bed and pillows are were very comfortable and appeared clean. The hotel is close to the highway and many vineyards. The hotel is also close to several restaurants and the Fairview Mall.

histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback on Trip Advisor. On behalf of management and staff, we apologize for not meeting and exceeding your expectations. We take pride in our facility and with your comments we look to improve all our guests experience. I will investigate with our housekeeping department and see that your issues are resolved. We hope to see you again soon.

"Friendly staff, pleasant stay"

4
20/09/2015

Very clean hotel, kind and helpful staff. Quite a confusing layout but you get your bearings fairly quickly. Decided against the free breakfast as there was a crazy amount of people in line and no tables available. A pleasant stay but what is with hockey parents letting their kids run wild at all hours??? Seriously, bring earplugs if you stay during a weekend.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for staying with us. We appreciate your business and look forward to seeing you soon again.

"Canada Wine adventure"

5
20/09/2015

The staff was very helpful. Loved having the sliding glass door to exit with our dog. The rooms were very clean and the room service was great. The hotel had everything anyone could possibly want. It was located centrally for touring wineries and Niagara-on-the-Lake.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for sharing your stay with us. Our guests love our proximity to all the wineries throughout the Niagara Region from the wineries on the bench of St Catharines to Grimsby to Niagara On The Lake. Hope to see you soon again.

"Very pleased"

5
17/09/2015

My husband and I travel a lot for pleasure. This hotel was one of the best we have stayed at. We were very pleased with the accommodations and the amenities. The staff was very helpful. The owner/manager made us feel welcome. He greeted us at breakfast and asked how we were enjoying our stay.

Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review
Thank you for your feedback. We will be sure to share your comments with our entire team. Hope to see you back soon. Thank you!