Best Western Hotel Hazlet Inn,  Hazlet

4.0/5  - based on 371 guest reviews.
3215 Highway 35, 07730-1539, Hazlet, United States - See map
+1 732 888 2800 +1 732 888 2098

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 371 traveler reviews
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Jersey Shore attractions and Sandy Hook Recreation Park are just a couple of reasons guests return to this Hazlet hotel. Boasting close proximity to the area's top destinations, why not be right in the middle of the action? When searching for hotels near PNC Bank Arts Center, luxury matters. This Hazlet hotel doesn't skimp on the amenities and pampering. Jersey beaches are just a short drive away and ocean bathing is an absolute must. Work on that perfect tan or check out one of the local amusement parks for an adrenaline rush. Other hotels in Hazlet, New Jersey can't compete. Concerts at PNC Bank Arts Center are just around three miles away. Indulge in world-class entertainment. The Addison Park banquet hall is a hot spot for special events. Guests at this Hazlet hotel in town for a wedding, reunion or meeting are just a few minutes away from their destination. The boardwalks and Six Flags® Great Adventure might have called you to this Hazlet hotel. That's not all you'll get. Enjoy a daily complimentary breakfast of delectable hot waffles, cereal, yogurt and pastries. Top it off with 100% Arabica coffee and juices. Business travelers especially enjoy the touches of home. This Hazlet hotel regularly welcomes employees of AT&T, Addison Park and many others. You'll have everything you need to get business taken care of and plenty of time to explore this unique region. Friendly, knowledgeable staff members are happy to give guests local, insider tips on must-sees. You'll feel right at home. Book your upcoming vacation at the Best Western Hazlet Inn for the easiest, most comfortable trip of your life! Enjoy your stay.

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Room 1

Guest reviews


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based on 371 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
120
Verygood
 
123
Medium
 
79
Poor
 
28
Horrible
 
21
Business Business 45
Couples Couples 98
Family Family 144
Friends getaway Friends getaway 40
Solo travel Solo travel 38
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Hazlet Inn,Hazlet
  • 4
    « Great choice for the money »

    We had 5 or 6 rooms booked for my family members from out-of-town for a funeral. They allowed us early check-in to rest up from red-eye flights from the west coast and myself coming from Atlanta. They were very courteous and the rooms were neat and clean. I slept great on a hotel bed for the first time in a long time.

    4
    « Nice stay »

    No complaints. Was staying just one night for a fundraiser and to meet up with friends. Neat and clean and huge breakfast that has something for everyone. Would definitely stay again. Also close to stores and restaurants.

    5
    « Always Pleasant »

    As usual hotel was clean and staff was friendly and helpful. This is our preferred hotel when in the area. Location is quiet and close to highways, plenty of food and other stores close by, very convenient location.

    4
    « Nice Hotel, Right off the Highway »

    I stayed at this Best Western for a hockey road trip. The hotel is just minutes from Middletown Ice World, along with a wide variety of attractions, shops, and restaurants. The staff was very friendly and helpful. They also provided a very nice goodie bag for being a Best Western Rewards Member. The room was spacious and clean, though there were a few spots that needed a touch up. The bed was super comfortable. They offer a typical hotel breakfast, which was delicious and well stocked. If you are traveling in this area, consider this hotel to rest your head.

    4
    « Nice hotel for fair price »

    Hotel is well located on highway and does not suffer from the noise of the road. Rooms are good size and breakfast is decent. Could use a few more stations on the TV. Has Tim Horton's next door. Ample parking and internet works just fine.

    3
    « Convenient but needs a facelift »

    I've stayed at this hotel several times because my family lives nearby. I like the location, close to restaurants and shopping and the Garden State Parkway. The front desk clerk, Nancy, is very nice and welcoming. The rooms are tired and need a facelift. The breakfast room is small and the choices are mediocre. There are not many choices for hotels in this area so they probably don't feel the need to spend money on refurbishing.

    2
    « Adequate »

    I stayed at this hotel for three days. It is OK, certainly not better than that. It filled the need of providing a bed and bathroom in the area I was visiting. The room was reasonably clean and the housekeeper I encountered was courteous. The rest of the staff was not rude, but not friendly or hospitable either. Somewhat dour. The mattress was fine, but the pillows were awful - bags of lumps. I covered them with my bathrobe. The toiletries were very basic - cheap soap and shampoo that appeared preused (washed off label). No conditioner or lotion. The drain in the tub/shower was sluggish. The resolution of the TV is not set correctly and was annoying to watch. Because the option to adjust the settings was locked, I streamed a couple of movies and news shows off the free WiFi - a plus. The facing of one of the drawers was loose and hanging forward. Breakfast was not worth eating and the assistant seemed miserable. The coffee maker in the room made good, hot coffee. The hotel was not bad enough to leave, but the next time I am in the area, I will not revisit.

    4
    « Very nice and clean »

    Hotel was close to the venue we needed to be very early next day. You walk in you smell how clean it is. With the exception of the elevator, people went who went outside to smoke brought the smell in. Otherwise, from walking in, hallways and room. Very noticeable how clean it all was. Very happy with my choice. No problems.

    5
    « Good hotel in N.J. »

    I've stayed at this hotel every Christmas visit for the last 10 years. It has greatly improved and modernized, and is my favorite hotel. It is well managed, and staff are very well trained, efficient, friendly, helpful at any time. Rooms are very clean and comfortable.

    5
    « Great Hotel »

    My wife and I stayed at this Hotel and we were very satisfied with it. The room was very clean with 2 queen size beds. The bathroom was spotless,The breakfast had a wide variety of choices to choose from. The 2 people at the front desk were very friendly and helpful. Overall it was a great place to stay and we would stay there again.

  • 5
    « Excellent Service, Large Rooms, Great Value »

    I enjoyed my stay here, having just come from a very tiny luxury boutique hotel room in NYC. The bed, linens, etc. were lovely and comfortable. Internet worked great. Service was friendly and exceptional.

    2
    « Terrible experience »

    The room wreaked like it was a former smoking room. There was no hot water and just an overall terrible experience. We left for our event quickly and returned around 10 pm. We had difficulty getting to sleep because of the odor. We finally fell asleep to wake up at 3 am and could not get back to sleep because of the smell. We gave up and packed out bags and left.

    5
    « Top shelf »

    Thank you, thank you, thank you! This is the America I remember. Excellent customer experience the entire time I was on property. From the first phone call all the way through to my exit. This is the power of diversity used correctly.

    5
    « Very Pleasant Stay »

    Although this Best Western is located on a very busy highway, the overall hotel and room made it a very good choice. The hotel was immaculate and quiet. The bed and pillows were extremely comfortable. The room and bath were very clean and spacious. Breakfast offered a nice variety of items and was well presented. The staff was quick to clear messes and refill any missing items in the breakfast bar. We were very pleased to stay and this Best Western and would recommend it too anyone wanting to stay in the area.

    5
    « Comfort and Economy »

    Best Western Hazlet NJ has very comfortable rooms, a great breakfast ,courteous help and great location. Staff is very helpful. A good location on Rte 35 central to Jersey shore points and local activities.

    4
    « very good »

    we stayed two nights. The service was excellent particularly the front desk staff. The girl who checked us in was wonderful and accommodating. The room was clean and the breakfast very nice. We would stay there again. The hotel is very handy to most things in the area

    4
    « Clean and Comfy »

    I travel a lot and this location was a very nice location. Breakfast was ok, room was good. The breakfast was not out on time, but overall my stay with Best Western was ok. It is an older room, but for what I needed, which was sleep, it was ok

    3
    « Good option for the area »

    The location is easy to access and near an interstate (not near enough to hear it), and near any store, restaurant or other type of retail (auto, etc). you might need but it's not a busy industrial area. The lobby and parking lot were clean and comfortable, guest room was clean and appropriately appointed. The breakfast was average and we did not use any other amenities such as the fitness center. We (2 women with children) felt safe.

    2
    « Never again »

    This was our third stay at this location. The corridors smelled of disinfectant, the hair dryer did not work, there were other electrical problems. The toilet kept running. It was very run down. The AC was not working properly. On our third day, we returned to our room at 3:00 PM with a guest and the room had not been made up. Even after supposed upgrades this hotel is shabby and not worth the money.

    2
    « odor internet and equipment »

    it smelled bad! the Wi-Fi wasn't working. the bedside light on one side had a faulty switch. First it wouldn't turn on, then in the middle of the night it turned itself on twice! it also has a really strange layout. You open the door to the room, and immediately to your right is the bathroom sink. The toilet and tub are behind a door immediately to your left. Just a weird layout. Glad it was me and my husband, because if I brought someone else back to my room I wouldn't want all my sink stuff be the first thing he would see! but that's a minor concern compared with the mysteriously faulty light and the horrible smell.

  • 4
    « Affordable Lodging »

    Thie staff at this hotel were very efficient and friendly. The hotel itself has clean rooms, a great bed for comfortable sleeping, a nice breakfast bar in the morning and lots of parking. The decor is a little dated, so is the bathroom, but all in all it is well worth the price that they charge you. Only real negative were the drunks from a wedding party that arrived back to the hotel around 1 AM. Specifically the bride and her two maids of honor. Will not go into detail but because the BW does not have late night security, there was not much that could have been done.

    3
    « It's ok »

    It was very basic and served it's purpose. My biggest qualm is that I killed two bugs. I am just hoping they weren't roaches. Staff was very friendly and accommodating. I had a few issues that they took care of with smiles.

    1
    « Terrible »

    The room was extremely small. The bulbs were burnt out in the vanity. The toilet ran all night. I complained to the front desk and no one came to fix it. There was a strange stain on the floor. WiFi password was incorrect and front desk could not fix.

    3
    « One Night Stay for Wedding »

    I have to say the staff was very helpful and pleasant . Unfortunately that didn't make up for the run down hotel. The elevator was too small and the door open button didn't work. Also I used the stairs and they were filthy. We stayed overnight since we had a wedding in Long Branch. I was not fond of the sink outside the bathroom either. It literally was right by the entrance into the room. I won't be back. Also like other reviews state, the Breakfast area was too small.

    4
    « Good Hotel for stay in peace and tranquillity »

    Stay in nice and clean environment and very close to city centre. Room is well maintained and breakfast is good. Availability of enough free parking space is another advantage. For lunch and dinner multiple choices are available in nearby locations. Prices also reasonable.

    1
    « Final night's stay »

    Room was OK, staff were friendly and helpful, but breakfast was chaos! There was no room to sit down and eat, as all the hotel staff were sitting at the tables, tucking in to the breakfast! This is unheard of! I won't be back!

    3
    « Clean enough »

    Bring your own wash cloths if you like extras. Also plan on eating breakfast elsewhere since there is not enough room for more than one person at a time in the breakfast area. I have already filled out the survey from The Best Western site and I thought anyone that thinks breakfast is included should know that it is if you can get to it.

    5
    « Wedding »

    I booked the Best Western because my daughter was getting married in Hazlet NJ and it was convenient for us to stay here.. The rooms were nice and clean the staff was great and the rates are awesome. .

    5
    « Best Western Hazlet,NJ »

    This was my 3rd stay here as I like the location and the hotel. However, this time I had a bed so hard it was like sleeping on a table. I will stay at this hotel again but will, hopefully, go back to the king bed I usually stay in. Had my daughter with me instead of my husband.

    2
    « This place is equivalent to a motel »

    needs to be updated hall ways smell the elevator door is covered in like a wrap tape that is peeling and it has a very tiny lobby, breakfast bar is gross eggs look like a custard jello, rooms are really small, just pay the extra $10 and go to the holiday inn down the street!

  • 3
    « My Stay »

    Staff was great. Water pressure was terrible. No microwaves in rooms. Convenient to just about everything, location wise. This may seem silly but, breakfast potatoes were only served on weekends. Never did get a reason why. Paper plates and plastic ware were terrible....cheapest I've ever seen. Coffee was good though! On the whole - I give it a C+.

    3
    « Average. »

    The rooms are average to poor in the quality. In a pinch its OK. Rooms really need update. Bathroom also needs some update, the floor was really in poor condition, looked like poor workman ship done on the walls and floor.

    3
    « Good value »

    Good value for what you get. Complimentary continental breakfast too. Rooms are small but clean. No refrigerator though. Toilet flushing action was bad...had to hold handle down till all went. Good overall!

    3
    « Doesn't live up to the price. »

    The hotel really needs an update, aesthetic of the lobby & rooms are really aged. The staff are nice, which is why I gave 3 stars instead of 2, but honestly the stay really isn't worth the price. The rooms don't have refrigerators, there's no pool, and it doesn't feel like they have renovated in a decade.

    4
    « nice surprise »

    This was a pretty nice hotel.the refrigerator was a pretty good size for a hotel fridge.the breakfast was good..location was great..all sorts of stores around the area..i have pretty severe allergies and something in the room triggered them BADLY..but I still felt alright and not completely miserable.

    3
    « Last minute »

    We looked for a hotel, being a BW loyalty member, went to book online, however friends traveling with us booked through trip advisor, the site they were taken to gave them a better deal than a direct booking, making me realize there is no value to the loyalty program, when questioned at the hotel was advised to make the booking via 3rd party site to get the better rate. Reception staff were very helpful and room was great, however at breakfast we were competing with staff on the limited buffet.

    4
    « rough Gem »

    Went to see Lady Antebellum at PNC and didn't want to drive home after the concert. Michelle at the front desk was very friendly and gave taxi info so we would not have to deal with driving and parking at the venue. Jersey driving is like no other and really appreciated the help. Room was clean and comfortable. Breakfast was really nice. Do it yourself waffle iron and everything kept fresh and stocked. Quick check out with helpful staff. Enjoyable visit.

    5
    « Another good stay »

    The staff makes it easy to keep going back to this hotel when I need to be in the area. Breakfast is good, except for one of the breakfast items I had on Sat. morning. It tasted like grease. Everything else was good. Missed the bagels though.

    1
    « Tienen que mejorar la calidad del hotel »

    First thing when i checked in was that i found a used crack pipe with residue when i pulled the tuck sheets from between the matress, the toilet didnt flush well had to flush 2 times for it to flush well, found mold on the bread one morning

    3
    « BEST CHOICE AVAILABLE WHEN VISITING MATAWAN »

    Standard older hotel. Comfortable bed, nice, friendly staff, breakfast items were fresh and numerous. Has older, noisy, window air conditioners that freeze up if you run a low temperature on the low fan setting and it is very hot and humid outside.

  • 5
    « Excellent choice for PNC concerts »

    We stayed here a few days ago to have a place to crash after a concert at PNC. I highly recommend the hotel. They were very accommodating. The room was spacious enough to hang out prior to heading to the venue. They include a continental breakfast, free wifi, and free parking and it's miles from the venue. I think the Uber/Lyft was roughly $14 which was amazing to be dropped off at the front gate and not have to deal with parking and hop on the shuttle with lawn chairs. You can also pick up the Uber/Lyft outside the Box Office when the concert is over. Anyway, the hotel was a great choice. Well worth the money to know you can get ready there, have a few drinks prior, and then have a comfy bed to sleep in and possibly hit the beach the next morning.

    5
    « Good value for the money »

    It was a Good value for the money. A decent breakfast is included. Convenient location. The rooms were Clean and A competent staff was very helpful. Everything, appliances lights television air conditioning worked in the room.

    5
    « Best Place in Keyport »

    The Hazlet Best Western is a great place to stay and always my first choice for this area (Hazlet,Keyport NJ). The property is well kept and clean, and all the staff I have ever worked with (8 years now...) have been awesome, very friendly and ready to help with any needs. I've never had any problem with room amenities, fixtures, bathroom, air-conditioning... all have been in excellent repair during my visits. makes me feel like home away from home.

    4
    « always stay when visiting family »

    We stay there whenever we visit our family. The only drawback is you have to get to breakfast early if you want food especially the pancake /waffle mix, they do NOT refill. The front desk lady is really nice and helpful.

    3
    « New Jersey trip »

    Rooms were small the price was high. Had my grandchildren with me and there was a lot of prostitution being run from rooms and the smell of marijuana was strong in halls. Breakfast was cut short ran out of food

    3
    « Overall good value »

    Cost varied by night greatly. Bed was comfortable and room was mostly clean and workable. Bathroom floor and TV remote could be better. Swimming pool was spotty and dirty = outside. OK warm breakfast. Staff was pretty neutral.

    5
    « best western hazlet NJ »

    We always stay here when we are at the Jersey Shore .I have nothing bad to say about the facilites,employees,manager. Everyone is accomidating to meet your needs,friendly,responsive if there any issues which are far and few between .I think we have been staying here over 10 years

    3
    « Seemed to be a welfare hotel »

    This hotel seemed to be a welfare hotel, there was a woman sleeping on the carpet in the hallway late at night. It is not a hotel that I will be returning to anytime soon. I also would have not felt comfortable if we had any young children with us.

    5
    « Great family hotel »

    This hotel worked well for myself and my family. Great value with great staff. The staff was experience and knowledgeable about the area and really helpful to all members of the family. The wi-fi worked well and we had an enjoyable stay.

    5
    « Great nights »

    Awesome place to stay, close to NYC and Liberty State Park where you can park and take the ferry to the city. Definitely stay again when heading to the city. Also close to fine eating establishments with a variety of choices. Staff was friendly and very helpful, room was comfortable the bed wasn't like home obviously but after a day in the city it more than suited my sleeping needs.

  • 1
    « Awful! Dirty and absolutely filthy! »

    This hotel was disgusting! The rooms were dirty and bathrooms were filthy. Nothing in room was fixed. You could tell there was a complete lack of care. Staff were rude. Shady people hanging around the front.

    5
    « Great hotel by the shore »

    Clean, quiet, and comfortable room. Close to the beaches, great restaurants, shopping, and only a mile to the train that goes to NYC. Prices were reasonable for the area. Will definitely stay here again.

    5
    « Nancy the customer service manager was amazing she is the reason why I have returned three years in a row she is truly a »

    An asset to the best western company she is always so Pleasant and helpful she definitely goes beyond to make the customer happy I have told many of my friends to go to that hotel and to definitely ask for Nancy

    3
    « This is a decent property, but just average. Front desk team was great though. »

    I booked this place last minute, and it was later in the evening. Was given a small room on the far end of the property and was happy to have it, however the electrical panel wasn't working (that charges your USB devices and also has normal plugs). That was annoying more than problematic because everything I needed to charge had to be done in stages at another outlet far from the nightstands. The toilet also ran on and off. The bed was ok, air conditioning was also good. Breakfast adequate but the breakfast room was tiny and cramped. The front desk team was outstanding and helpful. I did let them know about the electrical panel issue and they were empathetic and understanding. Overall I would go back.

    4
    « Memorial Day Weekend »

    I was pleasantly surprised at all the renovations the hotel made! The bed was comfortable, extra towels in the room as requested and the staff is always great. Thank you for making our stay great. We will be back in July.

    2
    « Dirty carpeting, wifi didn't work, no fridge or microwave »

    The wifi didn't work in room 300. I cleaned up spilled water with a wash cloth and it came up brown. The carpets need to be steam cleaned. I recommend wearing shoes in the room. One of the lamps didn't work. The ac growled loudly at times. There is no microwave or fridge. The location is convenient to the beach.

    5
    « We stay iften and we have never been disappointed »

    We find this location comfortable,clean ,easy access to highway. There is always plenty of parking and the spots are large. Its not a five star hotel but its perfect for our weekend getaways. However what makes it the perfect place is the staff. Especially Nancy ,always with a smile on her face has continually gone the extra mile for us. We also here in passing her pleasent manner in dealing with other visitors. If for no other reason her professional and friendly manner keeps us comming back. We have stayed in the other area hotels and we find there is no ine like Nancy at any of them . This is not a one time experience since we stay there 10-20 nights per year .

    5
    « One night stay »

    We went to a concert at the stone pony in asbury park. We stayed here overnight. It was a very good choice. The hotel was easy to get to from the garden state parkway. Very clean with a friendly staff.

    1
    « Poor night's sleep »

    The beds were a nightmare, but I wouldn't know because I couldn't sleep on them. Square pillows with too much filler added to the mess. It was a perfect location, but we would never stay there again. We were told there was new management, but thery need to change the beds and bedding.

    3
    « Hazlet »

    Staff was friendly and attended to the problem of malfunctioning bathroom with ample time Changing rooms was annoying as I was traveling with a senior citizen upon arrival I was not offered quick check out

  • 4
    « Solid but standard option in Hazlet »

    Room was fine. Bed was nice and comfortable. Room and bathroom were clean. Wifi worked fine. Ample parking in the parking lot in front of the hotel. Breakfast standard bad motel food. Staff are friendly.

    4
    « Travel to Bar Mitsvah »

    Convenient basic hotel with very comfortable bed & linens. Adequate continental breakfast and parking included in rate. The hotel is set back from the main road so it was very quiet at night. McDonald's nearby if you need a fast food fix.

    4
    « Good location close to Parkway »

    Stayed here while visiting family for the holidays, we used to live not far from here. Clean, comfortable and quiet despite being close to the highway. Missed the turn coming into the lot the first time at night, not a very big sign marking the entrance, nor was there enough light marking the entrance. Overall a great place to stay, plenty of restaurants nearby, Sandy Hook/Gateway National Park is 20 minutes away, several ferry's to NYC are close by, Newark airport 45 minutes.

    4
    « Very nice hotel »

    The staff was very friendly. The rooms seemed to have been updated recently and the decor was very nice. The free breakfast included plenty of options. When we got there they were doing what seemed like a lot of work to the landscaping.

    5
    « Great for the price »

    Nancy is always an upbeat experience, the new manager was very charming, interacting with the visitors. New decor is nice and the price can no be beat. Good beds, quiet rooms, clean facilities . Will be staying again in the summer!

    4
    « If you must stay in Hazlet, NJ, this is a good choice »

    This is a well kept, clean hotel with very helpful personnel. I came down to take breakfast for my grandchildren at 9:30, not realizing that this service closed at 9:00. The personnel were very accommodating and unlocked some boxed cereal, yogurt and milk for me. My only complaint was limited cable service. There was no MSNBC.

    4
    « Very nice stay »

    Best western hazlet was very nice. Room was good, breakfast was nice. The only problem we had was trying to connect to the internet. It eventually connected though. We would definitely stay there again.

    3
    « Good stay »

    Location is great right on highway. Room were clean and neat. Continental breakfast was good , better then most. Would stay again. Recommend to others. Friendly staff and smoke free. Restaurant within walking distance.

    3
    « What I would expect of a BW. »

    The hotel is a standard BW property. The decor is worn a bit and dated. The overall cleanliness of the room was okay but some details were missed (build up on bathroom fan). The property could invest in a handyman that can repair things a little better. Some shoddy looking work. I did like that they installed power and usb plugs on the night stand. The amount of noise coming from other rooms was huge. Both nights woken up by what was going on above and next to my room. Hard for the hotel staff to control but you should bring ear plugs if a light sleeper. My rate was exceptional which made the experience about what I expected. Would I stay again, maybe but may not be my first choice.

    3
    « OK stay »

    Beds in hotel were very comfortable and pillows also were. Room did lack having a fridge and microwave so if you are planning on staying more than one day i would take that into consideration as there is no were to keep food or way to heat it if you do. Other than that the stay was good. Also dont feel like i was thanked for my loyalty to the brand as i am the highest level of rewards member there is and wasn't even thanked for that

  • 5
    « Excellent! »

    I grew up in Hazlet, and needed to come back because of a death in the family. I tried making the reservation online however it was giving me weird errors, so I just called the hotel directly. I had the reservation made and confirmed in about 5 minutes flat. One small quirk is that when I was asked for my last name, I said well I can just give you my rewards number if that will help. The clerk said no not really? Left me scratching my head for a second as from being a Front Office Manager for a BW Plus(they had no idea I was as I did not travel using a special rate), I know it would. But being in her shoes I would have off days and she was in fact nice enough. Once I arrived into Hazlet about 1 hour before check in, I was greeted by a nice lady at the desk (I am terrible with names sorry!), and when I identified my name, gave my ID, credit card etc, of course we got to talking about the quirks of hospitality/hotels and the differences between computer systems. I was assigned a room on the 3rd floor, as apparently there was a soccer team or something coming in the same evening, I spent 2 nights there and did not hear a single noise. The room was literally next to the elevator, so I would hear a person talking loudly into their cell phone once and awhile, but never had kids running up and down hallways like I used to have to control. Kudos for them room assignments to the front desk staff! Once I got in the room I could see that this property and management company spent a pretty good chunk of change on renovation when they acquired the property. Literally everything appeared new, or old with a very nice make over(only the ptacs stuck out like sore thumbs). On closer inspection the room was immaculate! The housekeeping staff seemed to be some of the best. I would be proud to call this small gem of a property mine and work at it. The beds although I could tell the mattresses were older, were comfortable and the toppers supplied were adequate. Two minor issues in the bathroom, the toilet would not stop running all night(doesn't bother me as I am used to that from my hotel, spent many nights during snow storms) and the shower curtain doesn't have a liner or anything so water goes right onto the floor? Don't recall if that is a difference in standard for BW vs BW Plus or not. Room overall was decent sized, the TV fits the requirements for a BW but seemed a bit small for the room, perhaps investment in slightly larger TVs compared to BW Plus standards would go a long way. A better channel lineup for watching on those later nights when you need to wind down, but cannot hold them for that as my hotel has very much the same limited selection. I cannot speak for the included breakfast as I found it easier to just grab something as I make my way to where I need to go, but I did see some smaller family's eating and they seemed to enjoy it. Upon checkout the same agent was on that checked me in, check out was a second longer only because I threw a curve ball and used a travel card(gift card) for most of the bill, and that requires access to a different website for the hotel to verify for those who don't know. But she was very efficient, more so then I could actually say about some of my agents, unfortunately. The rates are extremely fair for what you get. I will most definitely stay again if I come down for any reason, as sleeping at a relatives house is over rated! To the managers at this property, please keep it up! The front desk staff is impeccable and the most hard working and back breaking department that is housekeeping also is top notch! I would hire them all without hesitation. Shout out to maintenance as everything in the room(minus the toilet) was good, all grout clean and in proper order, all outlets work and no wall vinyl peeling. Nothing. Should pass your next brand inspection with ease with rooms and staff like you have!

    4
    « Nice Place good value »

    Nice hotel, staff very friendly and accommodating. Rooms are clean and everything work. Though not a new place it seems very well maintain and a good value for the money. Though on a busy highway room was quiet and bed was clean and comfortable.

    5
    « Excellent »

    Thank you all, it was an Excellent Service. Clean rooms, nice Location, and helpful Employees. The breakfast was amazing! It just an excellent place to stay and I'll come again while I'm visiting my family next time!!!!!

    5
    « Clean and reasonably priced »

    We arrived at the Hazlet Inn in Hazlet, New Jersey for an overnight stay. The front desk clerk was polite and helpful. We were processed quickly, out room was clean and comfortable, and the next morning's breakfast was fantastic. We had a very pleasant stay and will be sure to stay here again in future. Lisa

    5
    « Surprisingly wonderful...excellent value for the money...no complaints at all. I would highly recommend. »

    The property was an excellent facility. Quiet, clean, up dated rooms, and excellent breakfast. The location added to its benefits as you were near major arteries and shopping. It was well worth the visit and a facility I would recommend to others with confidence. It was top notch.

    4
    « Nice clean hotel »

    Nice clean hotel that provides free breakfast. Plenty of parking, elevator , and modern furnishings. Not a luxury hotel but a nice place to lay your head down for the night. Located right next to Horton's and across from McDonald's.

    4
    « Just the basics , and not overpriced »

    It's clean , the location is convenient if you are in the area . The place is nothing special , nice room comfy bed , and a nice large flat screen tv. The best part was that it was reasonably priced. We did not take advantage of the complimentary breakfast as we had other plans. We were only there overnight. Late at night I walked the second floor hall in search of a vending machine but there was none on our floor. Worth mentioning that the young lady behind the desk wearing her " I CARE " badge was as nice as could be.

    5
    « Best Customer Service/Desk person in the WORLD! »

    Nancy at the front desk was the nicest, sweetest, most accommodating person I have ever come across. She was just AWESOME! Everyone in our group cannot say enough about her! The hotel was clean, the rooms were clean. Great value and great service!

    5
    « Excellent value and superbly clean rooms »

    Plenty of parking spaces, the reception area was very nice and not overly bright (annoying when they are too bright), and the staff was very helpful and professional. The room was very clean and was probably the most fresh smelling room we've ever stayed in. It did not smell like a hotel room at all. The bed was super comfy and they had a variety of pillows to choose from. Their walls were thick so we didn't hear other guests unless they were in the hallway.

    5
    « Good for Short Stays »

    Best Western Hazlet Inn in Hazlet, New Jersey, USA is a good hotel and provides friendly and efficient staff and good service. We did not have negative experiences while staying in the hotel. The breakfast was fairly elaborate.

  • 5
    « excellent »

    totally wonderful clean and friendly great location for stores and resturant. enjoyed all the amenities and even the breakfast was delicious. will enjoy going back whenver im in town visiting friends and family.

    5
    « Concert »

    King room was clean and quiet. Bed was comfortable with nice fluffy pillows. Front desk staff was very friendly at check in and check out. Only negative thing I have to say is the signage at the turn into the facility is difficult to see at night, especially when it's raining. We passed it twice. That being said, I would definitely stay here again!

    4
    « Wonderful staff »

    Great staff really went out of their way to make my guests and me comfortable. They assisted with any request we had. Breakfast is good and rooms are clean. No complaints from any of us and we really thank the staff for being so helpful.

    4
    « Always a good deal »

    Hotel is clean and close to an array of businesses. Also close to train that will take you to Monmouth Racetrack. The staff is helpful and courteous. Best part is that no flea and tick infested mutts are allowed.

    4
    « good place to stay »

    i would stay away from some best western places, but this one in hazlet nj will be a mainstay - they were exemplary in providing any assistance a guest would need and i am most appreciative of their help and courtesy

    4
    « Great Place to Stay If You're Attending a Show at PNC »

    This hotel is well located near the PNC Arts Center (a 10 minute drive). Hotel is very well maintained and super clean with comfortable beds, in-room coffee maker, great air conditioning and convenient ice machines. No restaurant, but there is a Tim Horton's across the street. A nice continental breakfast is included in the reasonable room rates.

    4
    « Good Value »

    I like this hotel because of the location and caring staff. The only problem is some of the rude guests. Why so many, I don't know. They go out of their way to try and accommodate all requests and try to fix problems as best they can.

    4
    « Over nite »

    Good for over nite, Low water pressure in shower . 1 st floor was hot. . A/C not keeping up . I liked to it had a Timmy's next door . I missed the driveway for the hotel, Had to pull in Timmy's lot and drive over grass to get to the hotel or drive a mile or more to get back , it had a rail blocking the middle so you can only go one way.

    3
    « I felt like I was duped! »

    I was quoted a price of 179.99 for two sites stay at the hotel. On checkout the receptionist presented a bill for 179.99 PER NITE! I felt like I had been misled by the hotel's phone representative when I made the booking.

    4
    « More Bang for my Buck »

    good stay for the price except for bed being LUMPY.... I had 2 queens so I used the other bed . Free breakfast was good for my situation and free Internet location was perfect and staff was courteous.

  • 4
    « Good place after the beach »

    Best Western is about 30 minutes from Sandy Hook National Recreation area. We wanted to see the inlet so ate at Keyport ony 5minutes from the hotel with a nice walkway along the water and a few restaurant/bars with water views. There is a cruise/fishing ship that we watched coming back in to port. There are not many hotels closer to Sandy Hook we've found. It was easy to get on the turnpike from there.

    3
    « Hotel stay »

    Tired and worn. Friendly and attentive staff. Breakfast good and much choice. Coffee better than Tim Horton's next door. Rooms are ok but too many quilts etc and pillows are weird wads. Location next to plaza with food choice and next to Shore funeral home.

    4
    « Very good experience. »

    Used this hotel twice in the last 2 yrs. Extremely satisfied on both occasions. Check in and out was flawless. Clean rooms. Nice breakfast. Very cordial staff. We were there both times to attend funerals and were offered condolences each time at the desk without mentioning it, other than on the phone earlier in the week while booking the rooms. Nice people!

    4
    « Excellent value »

    This hotel was an excellent value with our group rate. The only thing we didn't like was the cigarette smoke smell in the room (107) The entire hotel was supposed to be smoke free. It was clearly obvious that former guests in the room were smoking in the room.

    3
    « Hotel stay for wedding »

    Old musty smell, toilet seat toooo small (perfect) for a two year old. Bath tub slippery, good size refrigerator in king size bedroom only, paint looked old and patch worked. Would have been on @ $60.00 to $65.00 a night. Breakfast was good. Staff were nice.

    3
    « Convenient location »

    The hotel was close to the highway on a busy thoroughfare which provided many options for dining. I suggest that you request a room in the rear of the building as the early morning traffic is noisy. Check in was fine with the exception of the clerk pushing the BW rewards program & although I declined 3 times she still sign me up via my email on the reservation. The room was very basic & appeared clean. There was a refrigerator which was a plus. They only provided one set of towels per person & a very small amount of shampoo. Breakfast consisted of sausage,eggs,waffle,pancake,yogurt,assorted pastry & rolls,cereal etc along with coffee,juice & milk. Mostly tables of 2 & a slightly cramped area but serviceable. The sausages were barely warm so not very tasty. The rate was very reasonable & it served our purpose as we were only in the area a couple of days. I would not recommend for a long term stay. Easy paperless check out.

    5
    « Great Staff, Nice Motel »

    After having a few terrible experiences on a recent cross-country bicycle trip, the Best Western Hazlet was a pleasant exception. Clean motel and helpful, pleasant staff - big difference from the iffy service from other national chains in the Northeast.

    4
    « short stay »

    stay just a few hours after a reunion. we were able to hang out in the breakfast area about 12 of us with no complaints from anyone. very accomendating. everyone who stayed there was extremely nice stopping to say hello when they walked in

    5
    « Well worth it »

    Staff is helpful and courteous especially Nancy.The hotel itself is clean as are the rooms. Best part is that this hotel doesn't allow flea and tick infested mutts. Close to the train that takes you to Monmouth Racetrack.

    5
    « Nice Hotel »

    I have stayed at this hotel 3 times and I would not hesitate to stay again when I'm visiting the Atlantic Highlands area. The rooms are clean and the hotel is well cared for. Our stay was pleasant and comfortable. It is a good value for the money, not high end but nice and clean.

  • 3
    « Comfortable and Pleasant »

    Centrally located to our event location. Staff were pleasant and helpful when needed. Approximately 7 basic rooms were booked for our stay. The accommodations were what we needed, centrally located, clean and a safe area. Many options on the main strip to eat which was very helpful.

    3
    « Get what you pay for! »

    Had a room above the laundry. Room shook until about 645pm. New shower head with good water pressure but would have been nice to have a shower curtain. Floor got a little wet. Friends in another room had little water pressure but their bathroom floor stayed dry helped by the shower curtain. Breakfast was good that was included. Place was clean but just ok. Nothing more. Would stay again but.... You get what you pay for!

    3
    « Older Style Best Western »

    This Hotel has been updated and is in good condition but it is still an older style hotel. Quite comfortable and reasonably priced it offers good value for an overnight stay when in the area. Service at the front desk was very friendly and efficient, Free wifi is a little slow but works OK. Bathroom is basic but clean and everything you need is there. King bed is comfortable and sheets are in good condition. AC is a bit noisy but not enough to want to complain about. All in all offers good value for money in the area.

    2
    « One big fail »

    Not a bad location, the hotel itself is very reasonable and at a good price. The morning breakfast that is said to begin at 6:30 never showed up in its entirety until 6:50. It arrived in dribs and drabs until the worker moseyed to get everything in place. The food, though, was very edible - the usual scrambled eggs, sausage patties, cereal, coffee, etc. The fail was they require your credit card to be hand transacted - no swipe at a machine on the counter. They take it behind the counter and do whatever they do. Knowing what I know now, I would have watched more closely. Five days later, having not used that particular card since nor had it out of my hands for the month before that - all machine swipe use - I had three fraudulent charges on the card brought to my attention by my credit card security department. Had to destroy the card and wait for a new one to arrive. Over the next nine weeks, I'm traveling to that area for three overnight stays a week. I'm staying at a different hotel now.

    4
    « where to stay in coastal New Jersey »

    Very nice - clean - helpful staff - located close to New York City, 1 hour train ride away, 1hr 30 min by bus - ample parking - good price - but bring your own showerhead, very poor pressure for showering.

    5
    « "Best" Western for a reason! »

    My recent stay at the Best Western in Hazlet New Jersey was an awesome experience, with every traveling need met by the friendly and caring staff. Check in and out was a breeze, Any guest service requests were filled quickly by caring and friendly staff, and the room condition was excellent with plenty of hot water. Continental breakfast was just fine with a nice assortment of choices. This was my 7th stay at this property, for a reason. They do it right!

    4
    « best value in the area »

    The rooms are dated but well appointed and clean. The staff remembers us from year to year (this is #4). They have a free breakfast, wifi and parking that helps make this a good value. Lots of local restaurants nearby and close to the Jersey Shore

    5
    « Great stay »

    Wonderful overnight while we were in town for a concert at PNC Arts Center. We weren't sure where to stay but the amenities were perfect. 5 minute ride to the center for the show. Staff friendly and knowledgeable.

    4
    « Best Sandy Hook Area Hotel »

    I stay at this property multiple times every summer when my wife and I travel to Sandy Hook in NJ. The staff is always very pleasant and helpful. The rooms are clean and comfortable. On my most recent visit, I went to walk into our room upon arrival only to find it was already occupied. Back at the front desk, they were shocked that there was someone in there as that room had been assigned to me that morning. Upon checking further, it was determined that said occupant was a blind baseball player who was supposed to be in the room across the hall and apparently scammed housekeeping to let him in that room so he would not have to double up with another player. Officially, the hotel was sold out. the front desk staff apologized and said they were holding on to two rooms, one next to the elevator and the other across from housekeeping's laundry room. We took the latter to find out it was a handicapped room, The staff did what they could with what they had.

    4
    « Best Western Hazlet Inn, Hazlet, NEW JERSEY »

    It was better then I expected! Clean rooms, comfy beds, nice looking room. Breakfast was not horrible but not greatest quality. The coffee WAS AMAZING! The best Ive had in a long time, Dunkin Donuts has nothing on them!

  • 2
    « Needs updating »

    We made reservations at the BW Hazlet because it was close to family. The pictures on the website do not accurately reflect what we saw. The room was dreary and dated, the carpet was stained, the bathroom floor looked dirty and the room had a musty smell. We had gotten there late so we decided to stay since we were so tired. In the morning, I spoke to the desk about the musty smell of the room and they said they would take care of it. The smell went away and we stayed because of the location and the fact the the other hotel in the area was booked.

    5
    « Nice, clean and comfortable, friendly staff »

    We stayed for one night to take my teenage daughter and friends for a concert at the PNC Arts Center. It was very clean and quiet and the staff was very friendly. It is right on the highway but the plus for us was, while looking for a restaurant we found we were 5 minutes away from a town called Keyport, which was right on the water and beautiful! It also had many restaurant choices. I would stay again.

    2
    « Old and dysfunctional »

    I chose to stay at the Best Western Hazlet because of the great reviews I read. I am writing a review because I am surprised by the high rating. This place is in desperate need of an update. Upon arriving to the hotel for check-in, there were no clean rooms ready. After the wait and getting to the room, there was a stench of a mildew/urine combination. The other issues were: 1. The iron and ironing board did not work. 2. The shower barely had more than a trickle of water. 3. The toilet handle needed to be held down for at least 30 seconds for the toilet to flush. 4. All outlets on either side of the bed did not work. 5. The elevator was broken. I would expect this kind of accommodation to go for $30-$40 per night, and I paid a lot more than that. The only reason I am giving this 2 stars is that the front desk attendant at check-out was sorry for the issues and took a small percentage off the bill.

    4
    « A good stay »

    My wife and I spent a night here to attend a local engagement party. This hotel was closest to the party and despite some concern over earlier reviews we found it to be clean, comfortable, and quiet, with efficient friendly staff. We had a minor problem with a light switch which was promptly taken care of. Check-in was quick, express checkout worked fine. It is not a fancy hotel but decent and the price was more then reasonable. We skipped breakfast but it was offered in the price. While we prefer a more upscale hotel we will stay here again next time we visit.

    4
    « New Jersey »

    Hotel was really nice except for the bed. The mattress was somewhat hard. I enjoyed the fact that the queen size bed was little bigger than some other hotel beds I stayed in that same week, but not as comfortable.

    4
    « Very nice »

    Hotel was very nice and I liked that there were some healthy options for breakfast (low sugar yogurt, oatmeal, granola). I also liked the french vanilla creamer option, would like to see more flavors as well! Hot water and pressure were fabulous (very important) and bathroom was very nice except it would be nice to have an additional sink in the bathroom as well. Some hair found in bathroom but overall pretty clean. Bed was super comfy. Classy, and nice but definitely a little pricey. Had to pay $113 dollars for 10 hours of stay. However, was the best price in an expensive area.

    3
    « Average at best »

    Stayed here last minute. Check in took a long time. Behind check in counter was a ripped black stool. Looked tacky. Tells you how they maintain property. Room had funky smell. It appeared clean. AC worked. Basic room. Breakfast had juice, coffee, waffles, bread, yogurt , cereal and eggs and sausage.

    4
    « Family Wedding stay »

    Our Family booked 4 rooms for 6/24. Reasonable rates. After reading recent posts on TA & Yelp, we were concerned what we would find. Upon checking in, we each found our rooms clean & comfortable. Some rooms at this hotel have been renovated, some not yet. Would not call it a breakfast buffet - we ate at a local diner.

    2
    « If you can avoid staying here... do. »

    The room was smelly, the carpets were filthy, the bed was uncomfortable, the air condition sounded like an eighteen wheeler was coming in for a landing -- every hour on the hour. I hated this experience.

    5
    « Great Hotel Bargain »

    First time back to this property since it was acquired by Best Western. It is much improved with great bedding, clean rooms and a wonderful breakfast in the morning. The location is great for the Hazlet-Matawan area in NJ and is very convenient to everythng.

  • 3
    « PNC concert stay »

    This hotel seemed nice when going into. Rooms where nice size and the AC worked great! BUT...the first room I was in the bed did have bugs...I went to desk they moved me without a problem and the second room was fine. My father was also with us and had his own room and his room was fine..just another reminder to check every hotel bed. Doesn't make it a dirty hotel...people bring the bugs in with them sometimes....

    4
    « Pretty good »

    My boyfriend an I didn't want to spend a fortune and wanted to be close to the beach. This was a good choice. Overall clean and tidy and the customer service was great. The front desk greeted us and we're accommodating. Even watching NBA finals game 7 was good in the room, big enough tv and space.

    5
    « Great »

    Had a good stay, checked in on a friday night, checked out on a sunday morning. Breakfast was great, Hotel was quiet for a weekend in the summer, Hotel staff was friendly. Would stay again if I'm in town for any WrestlePro professional wrestling events.

    5
    « Great Place to stay »

    We had a great night at this hotel after a long flight and the staff were so helpful. So nice to know that a good night awaits if you are travelling and just need a smooth nights sleep and transit ready for the next day.

    4
    « Good except for breakfast »

    This is a good hotel. The staff try hard to please, but the person handling the breakfast made a complete mess of it. Late, to start with, very small portions put out, eggs were cool and in very small pieces. Some parts of the breakfast were missing entirely. They need to get the person back who used to do this. It was always ready, hot, and kept neat.

    4
    « Would absolutely stay again »

    Hubby booked this hotel to suprise me with a concert being held nearby. he doesnt' alway check reviews like me lol. I checked them on the way there and they didn't worry me too much. It was a pleasant suprise. he got a good deal with a prepay deal they had and it was absolutely fine. Hall ways look older but once inside the room it looked completely up to date, room and bathroom was perfectly clean. Bed was so comfy, wish we could have stayed another night. Breakfast in the morning 9:30-10:30 included. We didn't partake and ended up with some friends going to Tim Hortons right next door. They were very happy with their room as well. Good wifi, TV. Water pressure was a little disapointing in the shower but overall, I would definitely stay again.

    5
    « Clean, comfortable, convenient »

    I've stayed at this property before and have never had a problem. The rooms are clean and nicely decorated. I had to attend a function and stayed in NJ overnight, rather than drive back home to NY, and even though I arrived at almost midnight, the staff was friendly and checked me in very quickly. There was plenty of parking. The bed was comfortable and even though I was on the first floor, I didn't hear any noise. Breakfast the next morning was great, and I felt decadent for eating waffles and sausages in my king size bed all by myself! The housekeeping staff was friendly and helpful and I totally enjoyed my short stay!

    5
    « Great Hotel With Caring Staff »

    The Best Western Hazlett inn is a unique hotel because of its caring staff. From the time that you check in, you feel welcome and are treated like family. The rooms are clean, well appointed with nice amenities. The continental breakfast is more than adequate and is also very accommodating. In short, I would recommend staying at this hotel for business or pleasure.....

    4
    « Smoky smell »

    Our room looked clean, however it smelled like someone had been smoking in our room. The hotel is supposed to be 100% smoke free. The maids tried to help with the smell. It was a temporary fix. My pillows reeked of smoke. We informed the front desk of the problem. They didn't seem to care.

    5
    « Wonderful Experience »

    I drove from Ohio & was very tired thru most of my stay. I spent a lot of time at the hospital visiting my dying cousin. The staff here made sure I had everything I needed. Even though I was alone I felt safe. You do not find "staff" like these everyday. The hotel itself was very clean & comfortable.

  • 5
    « Clean, Comfortable, Excellent Value »

    While traveling, we stopped late in the evening at this Best Western, Hazlet Inn. The clerk was friendly, professional and explored all available discount options. We got a very attractive, clean, comfy room at an affordable rate, and a hot breakfast the next morning. The room even smelled fresh and clean. Several coffee options in the room, and the coffee pot was clean. Just what we needed.

    4
    « VERY GOOD STAY FOR AREA PRICES »

    Most prices for hotels in the area are much higher & the Best Western-Hazlet Inn was clean & in a great area with restaurants, etc. The staff was very accommodating & the breakfast was satisfactory & free. I would recommend this hotel.

    5
    « Excellent service »

    Our room was clean and the staff was very friendly and attentive. We enjoyed our stay and loved the complimentary breakfast offered each morning. My family would definitely stay in this Best Western again when we visit NJ.

    4
    « It's North Jersey. »

    I'm giving this hotel a 4 rating, if it was anywhere besides North Jersey I'd be giving it a 2. Everything in North Jersey is disgusting. The front desk staff here is super nice and helpful. Housekeeping does a good job at surface cleaning, but the HVAC filter in the room is clogged with dust, the return vents in the hallways are also clogged with dust, and there is a random wire on the first floor running from the electrical room all the way to the lobby, tacked into place over the doorways. The breakfast is pretty good with a nice variety. The carpet in the room had a few random stains, and the tile work on the bathroom floor is sloppy. The mattress and pillows are comfortable and seem fairly new. The window in my room was cracked. The elevator makes lots of scary noises and broke down the first night I was here. But like I said, this is North Jersey, so keep your expectations in check. The room rate was very reasonable, so I would most likely stay here again the next time I am in the area on business.

    1
    « SIMPLY DISAPPOINTING »

    The room smell like mold. The bathroom was still dirty from previous clients, and the tub had a annoying and constant drip. This hotel was Dark and dusty. The bed linen was dirty with several noticeable stains. Unfortunately, the only other hotel close by to my stay was a Holiday Inn which was completely sold out. I reluctantly stayed here but if my family would have been with me I would have left. This facility needs immediate renovations and/or should be demolished for a newer facility. Every evening there was an unsavory group of individuals out in the parking lot.

    3
    « Out of town WEDDING »

    We had quite a few family and friends staying here due to my daughters wedding on Saturday 4/9. I had asked to all be fairly near each other and that request was fulfilled. The staff were all very helpful and pleasant, but the rooms do need to be upgraded.

    4
    « We stayed one night »

    Everything was clean. The rooms were just enough for a short stay. We had a double queen bed room. The beds were comfortable, the room was quiet. This hotel is located in a nice spot..tucked away from the street noise. Complimentary breakfast: Mr Angel is amazing. He really takes care of the breakfast area. He keeps the area clean and is there to get you anything you need. He made my mom and I waffles nice and crispy just the way i love it. Free internet!! Check out is at 12...which is pretty generous. I will stay here again.

    1
    « Worst hotel ever »

    The heat wasn't working. The room smell like urine. The bathroom was still dirty from previous clients, you were able to see all the soap stains in the walls. The cover of the bed was dirty and had hairs all over.

    3
    « They Do Offer Lukewarm Showers! »

    Chose this motel for location. Next time I will be willing to pay a little more and drive a little further. No hot water three days in a row. Breakfast items very weak...tasted like powdered eggs. Fortunately there is a bagel/donut shop right next door.

    2
    « Very disappointed »

    Stayed here to attend a wedding in the area. The room smelled like cigarette smoke, the sheets, while maybe clean, looked extremely well worn, the pillows were beyond uncomfortable, the bathroom was sketchy and every TV channel was filled with static. There are limited hotel options in this area so it's not like you have much choice if you plan on staying in the area but it's still a shame the Best Western couldn't do better...

  • 4
    « Nice updating completed, some left to do »

    I was pleased overall with this hotel. It is obviously an older property that is being brought up to date. Some nice things have been done, such as nice bedding, countertops, draperies, etc. and some left to do - the chair in my room was heavily stained but when I mentioned it on checkout I was shown that it is on the list for replacement as soon as the new ones on order are delivered. The breakfast is more than adequate, the staff very friendly. Located in an area where there are many stores and places to eat which is helpful. I was very pleased for the low rates.

    4
    « Very clean room »

    This was my second stay, one night each time, during the last 2 months. Once in a suite and once in a king size room. On both occasions I found the rooms to be very clean. The décor is a little outdated but sufficient for one night. When staying in the suite, I was disappointed to find there is no door between the bedroom and the living room (not good for privacy issues). Both visits the front desk staff has been very friendly and the person who keeps the breakfast area neat and clean does a great job.

    1
    « Stay somewhere else »

    If you want the same minimal breakfast everyday, not enough light to read while in bed, a tacky lobby probably last decorated in the eighties, a terrible selection of TV channels then you're really going to like it here.

    4
    « Hazlet, NJ »

    We needed one night in the Middletown area and chose the Best Western for the rate and the appearance of the room. We were very happy with our choice and the room was perfect temperature upon arrival and the bed was extremely comportable. Plan our next stay with them again.

    5
    « This could have been a nightmare »

    All of the staff were great! We were snowed in and they made it a good experience. We felt like family staying there. I am a diabetic and they went out of their way to find somewhere that was open and delivering, so that we could have food.

    2
    « Sleepless night! »

    While staying in Hazlet I stayed here and was not impressed. The room I was staying in had a running toilet, I did not get much sleep the first night. I told the staff about it the next day so they gave me a different room. Overall impression is that I would stay again but just not really impressed.. Young lady at the front counter was very nice!

    4
    « Nice hotel »

    I would say it met my expectations. Bathroom needs some upgrade. Price was higher than I expect. Overall cleanliness was good. Nice staff as well. Spacious room, Breakfast was good. I liked that it is a smoker free environment.

    3
    « About What You Would Expect »

    Stayed here on Saturday for a place to sleep after a family celebration. First impressions not so good - lobby is somewhat dumpy with couches that looked like they came from Grandma's house. Also found the front desk attendant on the surly side. Rooms was decent sized and beds were actually very comfortable. Cleanliness could have been somewhat better, one sticky stain on the nightstand which I easily wiped away with a tissue and water and coffee grounds which came out of the coffee pot upon trying to make hot water for my son's hot chocolate. Came with a bigger than expected fridge, which I didn't use. Bathroom had a fan - I have been in $300 a night hotels that don't have a bathroom fan so that was a big plus in my book. The "gym" was awful, one treadmill, one bike, one eliptical - nada for strength training. I had a family brunch to go to offsite but I sampled the free breakfast - sausage and eggs were on the low end of ok, coffee was really pretty decent. Passable hotel if you are in need, especially considering the $89 I paid.

    3
    « Easy access nyc »

    Cons: Hotel check in time is 3 pm. Arrived at 3:30 pm and room was not ready. Breakfast is limited to pretty much all carbs: bagels, muffins, pastries, cereals, toast, waffles. The only hot item offered on the buffet was scrambled and hard boiled eggs, 1 day they had sausage. I would have been pleased to see a wider selection of fruit besides apples and oranges, and some more selection with meat. We were only provided with 2 bath towels in our room for 2 people. The water pressure in the shower is weak, and the ceiling above the shower is abnormally low. There was no microwave in the room which was pretty inconveinent, and while we were gone one day the mini fridge stopped working. Nothing was cold and we had to throw away our food (dairy products) because of it. Also, no in-room safe which I have also become accustomed to after staying at many best westerns. Pros: At check-in, Michelle was helpful and gave me some good tips. The NJ transit train station is just a few blocks up the street, so that made getting into NYC pretty conveinent. (NY Penn station is about an hour train ride away.) The room was clean and the bed and pillows are very comfortable, as I have become accustomed to after staying at many best westerns. We visited on a Wed-Fri and it was quiet. I always appreciate the free wifi and free parking, and free breakfast. The nightly rate was competitive to other hotels in the area. I would stay here again.

    5
    « Exceeded Expectations »

    I stayed here for 1 night and couldn't be any happier with my experience.The staff was very courteous upon check in and especially during checkout, calling me about a jacket that I forgot in the closet. The room itself was clean and comfortable, credit to housekeeping. I would definitely stay here again

  • 5
    « Great ammenities at a really low price »

    Was in town for a family funeral and was too old to couch-surf. The breakfast included eggs and sausage and the coffee was strong enough. Even the hot cups were well insulated. Also a waffle machine, but don't try the pink batter. Wi-fi was super fast and I was located at the far end of the motel. Quiet motel so I was able to get a good night's sleep.

    3
    « Simple yet homelike »

    I wasn't impressed with the size of the room or the decor. The hotel was perfect for someone staying alone or with children. The staff was e x t r e m e l y helpful and kind. Breakfast was sufficient and the scrambled eggs were top notch. I loved that I felt comfortable enough to go into breakfast area in the middle of the night to toast up a little bagel. Staff catered to my every whim. I would have liked a more fluffy mattress, but it was fine and didn't keep me from a good night's sleep.

    5
    « Excellent Customer Service From Staff Who Truly Care! »

    We come to the Hazlet / RedBank NJ area twice / year to visit my Mother. We choose the Best Western Hazlet for 3 reasons: The hotel is very convenient. Rooms are very clean and accommodating. Finally, all of the staff really care about you and make you feel "like family"......

    1
    « Visit to attend a wedding »

    This might be the most disgusting hotel I have ever stayed in. Rooms smelled musty, bathroom was disgusting, rug was crusty, bed looked as if sheets weren't changed. And worst of all, my friend who stayed in the room next door found a used condom on the floor of his room. GROSS. Besides the place being completely nasty, the woman at the front desk was rude and seemed irritated with us during check in. Do not stay here.

    5
    « Excellent »

    Excellent. Petra, one of the staff who checked me into the hotel was so professional and pleasant. This is one of the primary reasons I would staff at this hotel again. She was so helpful. The room was a nice size room and very comfortable.

    5
    « Great place to stay! »

    Awesome staff, clean rooms!! Price is right! Very accommodating , good luck to cation for visiting family. Have stayed here a few times and still the best hotel in the area. Be back in a few days!! Thank you

    3
    « Dingy But Clean »

    This hotel was extremely close to a family party which is why we picked it. It is a bit outdated. The furnishings are worn. The hotel looks dirty, but it is very clean. The staff was helpful and lovely to deal with. At this price it is amazing that they include breakfast. It is a good breakfast as far as hotel breakfasts go. Nothing fancy, but I appreciate that I don't have to leave the property before I have breakfast! Check out is at noon, which I also appreciate. I don't feel like I have to brush my teeth and run out the door! Overall, a good experience in a worn hotel.

    3
    « It's OK »

    If you need to be in Hazlet for whatever reason this is a decent if unimpressive option. The price is reasonable -- I stayed three nights for about $275 including tax. While some other reviewers wrote of the rooms being less than clean, mine was perfectly fine and everything in it worked. I particularly liked the charging dock that was on the bedside table, which was a nice way to deal with the fact that many older hotels don't have sufficient plugs for the variety of devices most of us carry these days. It was perfectly adequate as a place to sleep although the bed had something protruding from the bedframe on the right side. I finally put the suitcase stand right over it so I would't accidentally get in the bed from that side and cut myself. The TV didn't get many channels and for some reason CNN didn't come in at all. Breakfast was completely uninspiring with stale mini-danishes and mini-bagels. I only ate there one out of the three mornings. Nevertheless I would stay there again if I need to return to Hazlet because I doubt the other alternatives are any better and the price is right.

    4
    « Staff makes this hotel »

    This hotel is in a good spot. I use it when I have appointments and see my family. The staff is really hard working. The only complaints are regarding other some of the other guests, who have absolutely no consideration for other person(s) other than themselves.

    3
    « Okay! »

    Rooms were clean staff very helpful.. Only thing there's a odor when you first come in the lobby. very affordable place, breakfast very good. I would stay again I only stood 2 days. perfect for family or friends visiting.

  • 1
    « Stay Away ! »

    Upon arrival I realized I made a huge mistake. I found the bathroom to be dirty, there was hair in the sink,and a foul odor in the room. When I reported my complaint to the front desk I was offered Febreze !

    5
    « Good place to sleep. »

    Nice affordable place to stay. Staff was friendly and helpful with local information. I will stay here every time I'm in town. Good clean rooms. Sausage, eggs and waffles for breakfast. Nothing to complain about. For the price this is the best place I've stayed.

    1
    « Dirty / SHower broken »

    not good...... dirty room, bathroom and shower head was horrible. go somewhere else. Shame because the location is very good. old decor, just enough service to keep place running, but dont ask for much else. which is fine with me if room is clean.

    3
    « Old but Clean »

    The hotel was out-dated however clean. The staff were all very friendly. The complimentary breakfast in the lobby was the best part of our stay, my family enjoyed it very much. The room was clean. The air conditioner in our room did not seem to be working properly and my husband had to get up numerous times throughout the night to adjust it, with little success. I went down to their exercise room which contained 4 pieces of cardio equipment. Only the treadmill worked and even that made me nervous. It was loud and the control paneling was rusty. There was no TV in there and looked as though someone had come in and ripped it right off the wall. Overall, our stay was decent. The hotel itself was clean despite how old and out-dated it appeared. The breakfast was a bonus and all of the staff there were very pleasant. Great value for the price.

    4
    « One night stay »

    Had a very comfortable night in this hotel. Staff great. Our only complaint was the lack of regard as far as handicapped parking. There was all sorts of construction supplies, dumped in handicapped parking spot, and I think they could have found a more appropriate place for it.

    1
    « Unbelievably loud and the worst customer service »

    I let somebody else book this for me. Mistake. I know it's cheap, and I can deal with that. But not this. When we arrived, I told the desk clerk CLEARLY I needed a quiet room. I had an important meeting the next day. Well the idiot put me on the ground floor right around the corner from the front desk. At midnight, two tour busses arrive for check in. One of them Hispanic and was very loud. The noise from people yelling to each other and laughing out loud was unbelievable. I call the front desk and I ask him to tell the groups to be quiet. After 20 minutes nothing changes. So I put on some clothes and I go out and I tell them to be quiet and go to the front desk and request he do the same. He says "I can't do anything about it". I then tell the group they are 20 feet from my door and they give me crap as if I'm out of line. One of them has the nerve to say "You're staying at the wrong hotel". Truer words were never spoken. In the morning I pack my stuff and tell the front desk I'm not staying the second night. They tell me I have to contact Hotels.com to get a refund. I contact hotels.com when I get home and they say it's not refundable. I had to fight with them. They have to get an OK from the hotel. They call the hotel leaving me on hold for 20 minutes. The desk clerk can't find my reservation and hotels.com has to call them back the next day. Great. I call the hotel and tell them what happened, and spoke to Mina and ask him to contact hotels.com to say it's OK to refund the money. He says I have to contact hotels.com as if he didn't hear a word I've said. He offered no help. He should have bent over backwards to make this horrible experience come to an end and I had to argue to get him to help me simply get a refund which he finally did. He argued with me for 15 minutes telling me he couldn't make a call that took 5 minutes. Incredible. Oh...by the way. The chairs in the room were covered in spooge.

 

Getting to the hotel ...

All directions
·From: the Garden State Parkway. Proceed on the Garden State Parkway north/south to Exit 117. After paying toll stay right and merge onto Route 35 South. Before the second traffic light, take the Hazlet Avenue exit. Make a left onto Route 35 North and the Best Western Hazlet will be on the right side. ·From: Newark Liberty International Airport. From the airport follow the signs for the New Jersey Turnpike South. Take the New Jersey Turnpike South to Exit 11. Proceed on the Garden State Parkway north/south to Exit 117. After paying toll stay right and merge onto Route 35 South. Before the second traffic light, take the Hazlet Avenue exit. Make a left onto Route 35 North and the Best Western ...

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