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Best Western Hotel East Brunswick Inn, East Brunswick

3.5/5  - basé sur 358 notations.
764 Route 18, 08816-4907, East Brunswick, United States - See map

Find clean rooms and hospitality within an easy drive to New York, New Brunswick, or Freehold during a stay at the Best Western East Brunswick Inn, our hotel in East Brunswick, NJ. Our facility has been renovated recently, so it offers all the modern amenities you need along with tasteful, fresh décor. Here at our East Brunswick hotel you can enjoy free high-speed wireless Internet access, TV with HBO®, and a business center complete with fax and photocopy equipment. We also offer an exercise room featuring a recumbent bike, a treadmill and an elliptical machine, all with a good view of a flat screen TV. And each morning we offer up a tasty selection of fruits, baked goods, eggs, coffee, and more, all at no charge. Compared to other hotels in New Brunswick or Freehold, NJ, the location of our hotel in central New Jersey gives our guests easy access to countless attractions and activities, including everything available in Freehold and in nearby New York City, which is just an hour away. We are situated directly across the street from the Brunswick Square Mall, where you can find a wide variety of shops, restaurants and a movie theater. Several other shopping outlets are also close by, as is the Englishtown Raceway Park, home to Motocross racing, drag racing, monster trucks and other motor sports. Just a bit further is Six Flags® Great Adventure amusement park, world-famous for thrilling roller coasters and other rides. Business travelers often stay at our East Brunswick hotel to take advantage of its proximity to major corporate locations. Among these are Siemens, Forman Industries, Johnson & Johnson and Bristol-Myer Squibb. Our work-friendly amenities and room furnishings make it easy to get things done while you stay with us. Book your stay today at our New Jersey hotel, the Best Western East Brunswick Inn, to enjoy a comfortable stay at an attractive and freshly remodeled facility in the New York City area! Enjoy your stay.

Best Western

Hotel East Brunswick Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 358 guest reviews
NOTE ISSUED
Excellent
129
Very Good
51
Average
61
Poor
52
Terrible
65
REFER TO NOTICE
Business Business
91
Couples Couples
58
Family Family
114
Friends getaway Friends getaway
44
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Good Value"

5
26/06/2018

This hotel is moderately priced. It has been redecorated since we last stayed. Our room had a refrigerator and microwave which we like. Liked the decor and clean look in the room. Brunswick Square Mall is across the street (Route 18). There are restaurants on both sides of the street.

"OK for a night"

3
04/06/2018

Four people age 16-77, one night Giving "stars" for: * Room was clean * Beds were very comfortable and clean * Hotel was quiet Deducting "stars" for * bathroom faucet very loose * bathroom exhaust fan not working * water pressure not very good * room was very hot when we arrived and took a very long time to cool down, but it eventually did * The two employees who were supposed to be overseeing the breakfast area - restocking food and drink items, etc. - were extremely lazy and inattentive. I had to make a request of the desk clerk, because I didn't know who else to ask, and it turned out that it was two employees who were watching TV in the lobby. There was a large tour group having breakfast before heading out on their tour, and the two employees did not even attempt to keep the tables wiped and ready for others to use. Other helpful info: * Two floors - first floor rooms open to the outside, second floor rooms open to the inside * No elevator so rooms with handicapped facilities (walk-in shower) are on first floor. * easy to get to

"clean hotel with decent breakfast"

5
17/05/2018

in town for meeting and ive stayed at this hotel before. it looks like theyre updating a lot. i saw landscapers outside until late at night working in the rain and they were really getting in a good cleanup. the outside of the hotel looks pretty basic, lobby is nice and clean. rooms are pretty clean, bathrooms are a little on the smaller side but they were clean. i stayed on the 2nd floor this time and the rooms seem a little bigger and so does the bathroom. 1st floor seems a little tight but i liked that i was able to see my car last time i was placed on the 1st floor. it looks like they changed some of the furniture in the rooms and when i asked i was told they were under new management and that the new management is really taking care of the staff now and investing in them. employees seemed very happy and excited to be at work. hallways smelled a little funny but its probably because it was 95 degrees and very humid. if i ever have to come back to this area ill try to stay here again. my company likes the fact they are much less expensive than the other mediocre brands in the area.

"nice hotel with cheap rpices"

5
17/05/2018

i must say after reading some reviews i was skeptical but i was allowed to see a room before checking in by the manager. i can tell the staff was working very hard as everyone was moving around in an urgent manner. they were very attentive and even gave me a few free water bottles. The room was clean and smelled like lavender. i think this place is great. Unlike some other reviews i read there were no shady people outside. mostly tourists from another country, there was a lot of people in the breakfast room but the selection was there and the girl who worked in there kept everything fully stocked even when things disappeared within minutes. this hotel is close to the mall and has a bunch of restaurants in the parking lot so its definitely a convenient location. ill def be back towards the end of the summer.

"Clean and friendly"

5
26/04/2018

Looks like things are changing. I've been here before and the rooms look better than ever. Breakfast is still free and had a good selection. The staff is probably the best part. Everyone is friendly and they always ask if I need anything. All smiling when I see them.

"Clean but not at all what I would expect for a rating of 4"

2
23/04/2018

This is definitely an Inn and all lower rooms are accessed from an outside door. We had an upstairs room that should have been accessed with the card key, but the lock was not only disengaged, but taped and painted over. Lobby looked like it had an overhaul, but the first thing I smelled was cigarette smoke, so someone had either been smoking in the building or close to it. Once assigned our room, we walked to the closest stairwell and found it unlocked - this is a safety issue and a half! the stairwell smelled of camphor to the point of being nauseating. Once upstairs, the smell went away. The room was clean and of adequate size, but the towel allotment was cheap - only two full size towels where most hotels offer you 3 to 4 for double occupancy. I would only stay here again if absolutely no other hotel was available.

"Horrible,Horrible"

1
02/04/2018

Checked in Thursday for my elderly parents. I saw the parkng lot was being paved. I asked if this will be done today and the front desk person assured me it would be. That night we could not get the car in front of their room because the parking lot was closed off. I had to have them walk each day to get to the car in a different lot. This was a holiday weekend. Why would they start work like this and cause this problem. The full breakfast was held in a dark room. There were dried pancakes,bagels an butter when asked about the eggs they were told they didn't get a delivery. The front desk staf was not helpful at all. I would never recommend ‘‘this motel. Not even overnight.

ebrunswickhotel, Manager at Best Western East Brunswick Inn, responded to this review
Dear cbstravel36, I want to first thank you for reviewing our hotel. Secondly I want to apologize for not exceeding your expectations. We are reconstructing our parking lots for a better Guest experience and we hope that you will give us another opportunity in a few weeks when the project is complete. As for breakfast I will certainly speak to my Front Desk and make sure they are better trained at handling any issues you may have. Please feel free to contact me directly if you have any further concerns.

"Don't waste your money!!!"

1
17/02/2018

Lets start by addressing the plastic covering the hallway floors and room numbers written on paint tape attached to all doors. Because I'm in the hotel business, I have a habit of checking the sheets for any stains to ensure there are no bed bugs especially in motels. And of course there were tons of disgusting stains. The bathtub floor was covered in what appeared to be rust. Oh and the door was open when we first got there. I hadn't actually checked the beds right away when we first checked in bc we had been in a rush to attend a concert. When we got back is when I checked the sheets (room 267). I called the front desk around 2 am to ask to be changed to another room without bed bug blood stains. The Housekeeping dept should at least be smart enough to discard sheets with this many stains. We were changed to room 221 which seemed to be better until the next morning when we were looking for something right before checking out we noticed a pair of dirty socks which clearly weren't ours. The worst part is that it's a platform bed so there's no reason why housekeeping shouldn't have noticed these at the corner of the bed. There was a brownish stain on the towel hanging on the tub. At this point we didn't even want to shower. We just left. NEVER again!

Tankila, Manager at Best Western East Brunswick Inn, responded to this review
Dear RD1313, I would like to first thank you for taking the time to review our hotel. We appreciate all feedback as it helps us to improve the quality of all Guest experiences. We are very sad and disappointed to hear that your stay with us was not up to our standards. You have raised issues that we take very seriously and the most important would be the overall cleanliness of your room. We consistently get high marks and praise for the cleanliness of our rooms and assure you this is not a regular occurrence. We will be addressing it with our housekeeping manager. We hope you can give our Hotel another chance once renovations are complete which we expect will be before the start of the summer 2018. Please reach out to us if you have any further concerns.

"Keep Driving"

1
29/01/2018

We arrived after a long drive at 2:30am. Someone was sleeping on the couch in the lobby. The person who checked me in (not the sleeping individual) was nice. We were traveling with our dog and our room was handicap accessible. We did not request this. The entire bathroom was tiled and smelled of urine. The chairs were stained (did not use them) and the carpet was dirty. If we weren't so tired we would have left. The bed seemed clean so we opted to sleep the 4 hours and left without using the shower. The hotel is extremely outdated and old. For the price you can do better elsewhere. We called the hotel about an hour before we arrived looking for a dog friendly hotel. It was the 4th hotel we called. We weren't told about the free breakfast but after seeing the quality of our room we didn't want to eat there. We opted for Dunkin Donuts right down the street. The checkout person was friendly but couldn't get the printer to work for my receipt. I'd say yo keep on driving and find another hotel.

"Too much prostitution activity"

1
15/01/2018

Will not be staying here again on account of the all night prostitution activity. Don't even want to know what other criminal activity is taking place at this location. I'll be staying in the Hazlet, NJ Best Western instead.

"Average hotel for lower price range"

3
10/01/2018

Issue with broken toilet was resolved on check-in. Given a different room. Hallways accessible to public in our upstairs room since main outside door lock was not working. TV remote didn't work. Had to get desk to reauthorize key card several times during 4 day stay after they stopped working periodically. Shower water pressure very low.

"Needs work"

2
10/01/2018

Not a great experience. Broken TV remote. Leaky drain pipe. Heater didn't work right. Bathroom floor was dirty. Sink area was not clean. But, the bed was comfortable, the room was quiet, and we felt safe.

"Need Renovation."

1
02/01/2018

Avoid staying on the 1st level, it seems like those rooms have not been renovated. Had major issue with the heating unit in the room, had to switch 3 rooms and even then the one we stayed was warm air.

"Not Very Clean!"

2
22/12/2017

It was good for a quick stay, but I would never stay there again. There was mascara stained on the pillow cases and trash was left in the hallway for all 3 days that I was there. Although staff at the lobby were nice and helpful and breakfast wasn't bad.

"not so good."

2
19/12/2017

I spent only one night in the hotel. The heater in my room was broken, it was either on or off, the auto button did not work. I warmed the room up, turned the heat off as it was hot and dry but woke later freezing needing to turn the heat back on for a while. Also the check out clerk was rude and unprofessional. BW typically offers a grab and go bag in the morning for those without time to visit the continental breakfast, this particular BW did not have the grab and go and I was told to go to the vending machines for water at $2.50 a bottle. Oddly the sign for the grab and go amenity was prominently displayed at the check in desk.

"Good stay"

5
09/12/2017

We had a very good stay at the Best Western in East Brunswick. The staff was very helpful and friendly. Our room was clean and comfortable. It was a nice and quiet location. We would like to return. There was many places to eat nearby and the price was right!

"Given unserviced room"

3
09/12/2017

Upon check in, I was given a key to a room that had not been serviced (unmade beds, wet towels all over, etc). I called down the the front desk who instructed me to come down and get a key to a different room. The staff apologized but this was a major inconvenience. I had to carry all of my luggage from the first room on one side of the hotel to the new room in a different building. This made me late for the event that I was in town to attend.

"check in from hell"

3
07/12/2017

night clerk was lost for an hour, even called the cops for a welfare check, nobody seemed to care when I got checked in, next morning informed of the hour and a half process and they said they would email me a new invoice with a discount, did not expect much but got the invoice that they gave me at check out (so no discount) Room was nice (some smoke odor) but probably would not go back.

"pleasant room, horrible breakfast"

4
20/11/2017

great design for room for the price, extra touches such as arched, lighted soffit over bed, double sinks in bathroom, triple mirrors. However, breakfast was cramped, harried and hurried. Too many people in too small a space. Food not kept up with demand.

"Service at its best!"

5
08/11/2017

Our stay was great start to finish! We had a nice large room with 2 queen beds and a microwave and fridge. It was clean and modern. I was very surprised. The staff really went out of their way to make sure all our needs are met. The helped with directions, restaurant suggestions, and extra towels.

"Good value this close to NYC"

5
06/11/2017

The hotel is a good Best Western...an hour from NYC...coming from the south, rest here before your trip into New York---save some hotel money on first night...same for the other way...Save some dough on the last night by transferring to this hotel on the way home...

"Service at its best!"

5
04/11/2017

We had a very pleasant stay at the Best Western in East Brunswick. The staff was very friendly and went out of their way to help with reservations and suggestions for the area. The room was very clean and spacious.

"It's come a long way!"

3
03/11/2017

I've been a customer of this hotel for the last 12 years (since it was the McIntosh Inn). No, it's not top of the line. It was never meant to be. But for its class, it's one of the best around, especially since the new management came in. I can credibly say that these people have put some money into this facility, inside and out. Before they came, there was no landscaping to speak of. They have done a great job at that including benches and that patriotic flag pole...with a flag!! The interior renovations were a much needed improvement. But as with many hotels in this class, failure to maintain the hallway carpeting can result in a stale odor, sometimes. Yes, the breakfast variety has been reduced to more of a continental style in the last couple of years. But, there are two affordable, national restaurant chains directly in front of the hotel. They may still have a discount arrangement with IHop. I know that they have increased their extended stay and tour bus business. But the bottom line is profit. And, they are not the only area lodging to seek out these markets. So sometimes it may be a bit noisy. And sometimes it may be crowded in the small breakfast area. But you can only make so much money from the "one-night stay" crowd flowing along Route 18. My only real issue with this hotel is the tendency to allow the hallways doors to remain propped open. When asked about it during one of my stays, the staffer's response was that they have cameras. Of course, I didn't see one pointed over the doors which are accessible by anyone passing along. I have gone into the hallways myself to purchase items from the vending machines with ease. When I mentioned it to one of the maids, she suggested that I rent a direct access room on the first floor. Both answers were wrong from my perspective. Since patrons and staff have card keys, why would any of the exterior doors need to remain open, period? I feel that is their one safety issue. The facility is across the street from a mall and in front of a busy gym. The town of East Brunswick is a low-crime bedroom community but it is not crime free! The exterior door situation is definitely a safety issue. For the most part, I've found the staff to be okay. They did have staff who smoked and would stand in the doorway to do so. Of course, this allowed smoke to filter back into the lobby. But, I figured that perhaps staff is hard to find. Television reception is not always reliable and channel selection is fairly limited. But, again, it is what it is...and one of the most expensive BW's in the county. I will stay here again (in a couple of weeks as I do every year). And I do recommend it to others for a convenient night or two. The manager's at my former job used it a lot during bad winter weather. They could walk across the highway to open the store! Give it a try.

"Really No Frills"

2
31/10/2017

I guess Best Western just decided to give up with this one. From the typically surly NJ desk clerk to the non-operational ice maker and the burnt out light bulbs and disheveled room features, this has been a pretty poor stay. But it's nearby where I need to be, it's relatively cheap, the room IS clean ... it's just lacking any type of flavor or personality at all. Usually BW tries to keep things updated, but this one falls far short.

"Excellent stay at Best Western"

5
28/10/2017

From start to finish the stay was excellent. The staff was very friendly and the lobby nice an modern. Our room was very large and clean. We even had a fridge and microwave. Breakfast was great, nice pancakes and toppings!

"Front desk is amazing."

5
25/10/2017

Every employee I encountered was friendly and happy to help with what ever I needed. The rooms were basic but served their purpose. The room was a little hard to locate from outside due to the layout.

"Clean friendly hotel!"

5
25/10/2017

We were looking for a dog friendly hotel for one night, and happy we decided with Best Western ! Very clean room, no sign it was even a pet friendly hotel. Kind staff, decent internet and tv selection. Name brand shampoos provided, and polite staff that greets you each time you pass them! Awesome stay.

"Disappointing"

2
24/10/2017

Hotel looks great from the outside. The inside is another story. This place is badly in need of repairs and updating. There are holes in the wall, falling tile, and old age most obvious to the eye. No fault of the staff however as everyone encountered was most friendly and accommodating. The bed was comfortable and a quiet sleep was had.

Best Western E, Manager at Best Western East Brunswick Inn, responded to this review
I am sorry to read that you did not have a comfortable stay. We are consistently striving to meet all our guests requests and suggestions. Thank you for taking the time to send us a review. We hope you give us another chance in the future.

"Horrible"

1
23/10/2017

Terrible experience!! When we checked in we were given the wrong room number!! The person didn't know where our room was as she was new! We had no water in the bathroom!! Door lock was on backwards and not usable! No coffee or breakfast as there were too many people!

Best Western E, Manager at Best Western East Brunswick Inn, responded to this review
I am sorry to read that you did not have a comfortable stay. We are consistently striving to meet all our guests requests and suggestions. Thank you for taking the time to send us a review. We hope you give us another chance in the future.

"I can breathe!"

4
22/10/2017

the windows open! and you can breath fresh air! the first thing I look for in a stay..window opened just enough and safely ! so no feeling of being suffocated with stale air or running fan all night Room was clean/nicely arranged and quiet! no complaints here...

"Wonderful stay!"

5
17/10/2017

I had a wonderful here! My place was being painted, so I stayed here for the night. The staff really goes out their way to help a guest. They helped me and others happily. My room was surprisingly very clean and modern. Lots a freebies--wifi, breakfast, fridge microwave etc. I strongly recommend this place.

"What a GREAT hotel!!"

5
12/10/2017

I got a great deal at this hotel in East Brunswick! The price was the best in this town. My room was very spacious and clean. The front desk girl was very friendly and helped me with directions to the restaurant I needed to be at. The breakfast in the morning was free and had great coffee, pastries and bagels. I definately recommend this hotel.

"Phenomenal stay!!"

5
10/10/2017

We had a great stay at this hotel. It all started with the friendly staff at the front desk and was matched by the clean, large, well appointed room. Location is truly unbeatable with everything that one would need within few minutes drive. The breakfast was great too. Highly recommended & we will definitely be back.

"Stay Away"

1
09/10/2017

Save your money people. Stay away from this hotel! Feel confident in spending $100+ at another chain hotel to get a comfortable, clean room. It's not here at the BW East Brunswick Inn. Rooms weren't clean. Complimentary breakfast was HORRIBLE and LATE without even an offer of coffee for the waiting guests. Guests/visitor (?) outside the building talking/yelling loudly on the phone late at night/early in the morning. Did I mention the cleanliness is highly suspect? RUN!

"Not bad if..."

1
07/10/2017

.... ..you don't mind a poorly maintained, poorly serviced, relic of what must have been quite nice when it was built 50 years ago. Then again, maybe not. My favorite “highlight” is having to run around under the shower head trying to get wet. Or was it the ancient heating/ac unit that makes a billion decibels of noise every time it kicks on, blowing freezing air right on you in the adjacent bed? Or maybe my room key card that twice got demagnetized from, the desk guy told me, my cell phone, credit cards, or my car key fob (due to the fob's battery). Or perhaps asking the desk guy how to turn off the blinking red phone light indicating a waiting message, only to be told he has no idea. Never again. Hoo boy.

"Worst Hotel EVER"

1
02/10/2017

I stayed at this hotel only because I was in the area for a funeral and it was inconvenient to check out and go else where. The cleanliness of the room and hotel are extremely poor. Bathroom was aged and poorly maintained. The door to the bathroom scrapped along the floor as you opened it making a load sound every time you opened and closed. The toilet flush mechanism was broken and had to be flushed several times. I would advise putting fire exit directions on the back of the doors as required by law. The window to the outside was broken or never installed correctly since it did not close or lock. I placed a coat hanger in the track to stop it from being open from the outside. In the window track was a family of shield bugs which occasionally would find its way crawling up the curtains inside. I thought that I killed them all but one would keep appearing. The air conditioner is loud and does not run continuous as normal air conditioners do, on any setting. The clock on the bed stand was broken and stuck at 12:00. I tried to adjust it but internally it was broken. The entry doors to the outside of the hotel were open around the clock adding to the security threat with the window I described. The second outside door was magnetically latched but had a large gap that anyone could reach in through the pulled door and unlatch it. This had to be the worst hotel in all my years in spite of the occasion.

"Just a sad motel on rt 18 in NJ"

1
02/10/2017

Just needed a clean no frills room for one night for a family wedding. Don't stay there. The first room had been occupied by a smoker. The second emmêlés of disinfectant and urine. When we checked in there was a 4 police car incident happening in the parking lot of the motel.

"Best western east Brunswick"

5
30/09/2017

Our stay at this specific best western was very good. The front desk clerk , Vanessa, was so so helpful and friendly. We had a rough time at other hotels, i.e. Motel 6, best western hazlet... but this one was definitely different. I would definitely stay again , the room was clean and more up to date, the breakfast was clean and always full.

"Terrible Night's Sleep"

1
29/09/2017

Stayed here for one night for business. Actually motel style which was not clear from booking website. Room smelled of smoke despite being non-smoking. Blanket on bed had crusted brown goo on it -- ended up sleeping in my jacket rather than using the blankets on bed. Room was very loud with guests from other rooms yelling and smoking outside. Did not get quiet until after 2am, and then was loud again by 5:30am. Heater gave off a burning smell. Towel rack in bathroom seemed as though it had been ripped off wall and re-attached several times. Hand towels and washcloths were discolored. Will not stay here again. Would not recommend.

"Billing issue"

1
25/09/2017

Hello, We had a horrible experience with Best Western. The amount we were quoted when we made our reservation did not match what was charged to our account. Our room felt dirty and was not clean. It was the weekend of the Diesel Nationals and Friday night we barely got any sleep because of people running around/ being loud outside of our room. We would NOT recommend anyone stay at this hotel.

"a very well deserved stay"

5
11/09/2017

I would recommend this place for its serenity. It is also recommended for a family stay. IHOP and Red Lobster being close was a good idea.The Brunswick Square was an added advantage. Other shopping malls were also quite close.

"Good Stay!"

4
05/09/2017

Stayed over night with my family. Room was clean and check in was smooth. We had no issues at all. They have free continental breakfast and you have a Denny's and an IHOP right outside. I would definitely stay here again.

"Comfortable hotel and great staff"

5
24/08/2017

We stayed at this hotel before with my family. This hotel is comfortable and the staff is always friendly. We always look forward to having breakfast here. We will definitely be returning here in few months.

"Not organized and room was horrible"

1
23/08/2017

I stayed here for 2 nights and i was extremely dissatisfied. The air conditioner only worked sometimes...It was way to hot to sleep in the room. The shower curtain bar kept falling and it hit me in the head twice, there was some sort of blackish mold in the bathtub and the room had a weird smell and not all the lights worked....AVOID this place

"Nice hotel"

5
21/08/2017

Nice hotel, in terms of location next to I hop, Red lobster, cross from the mall. the room was very conveniently complete of everything like refrigerator, micro wave, coffee maker and nice TV with HBO and it's really clean with a cool air and breakfast was very good .

"Great value!"

5
07/08/2017

We stayed at the Best western in East Brunswick in August and had a great stay! From the room to the free breakfast--everything was great! Room was neat and clean. Staff was very friendly and courteous. Free breakfast was a nice value and had several options including non dairy soy milk. Location was near to many restaurants and shopping.

"Long business trip"

2
07/08/2017

Room was aged, needed updating. Bathroom wont even close properly. I waited at front desk for someone to show up. Had to wait..room key was inop. Room was viewed on internet since I was coming from 7 hours away.

Best Western E, Manager at Best Western East Brunswick Inn, responded to this review
Thank you for taking the time to review the Best Western East Brunswick Inn. I am sorry you did not have a pleasant stay. We will surely look into the bathroom door issue with Maintenance. Our second floor bathroom are slightly larger with the vanity in the bathroom area. We hope you give us a second chance next time you are in the in area. Sincerely Tankila

"Nightmare"

1
31/07/2017

I gave a 1 only because it goes no lower. Outside of building, furniture, rooms in general were old and worn. Room smelled, flies in room, parking lot broken glass, cigarette butts outside door. Turn off AC.. room became sweaty, and moldy smelling. Secure door? Try a chain. Breakfast was nasty. Yellowish, rubbery hard boiled egg. We grabbed the one and only apple. It was dark and late.. and we lost our minds. Dont stay here.

Best Western E, Manager at Best Western East Brunswick Inn, responded to this review
Dear nativesanta, First I would like to thank you for taking the time to write a review for our property. I want to apologize for the experience you had and assure you this is not a regular occurrence. We take all claims like this very seriously. I hope you will consider staying with Best Western again in the future.

"Not the cleanest hotel"

2
30/07/2017

Nice decor, decent beds, rug needs deep cleaning, same as bathroom, hair left on the walls and behind bathroom door nobody ever clean, door with dirty marks, over all hotel room needs deep cleaning and supervision of it.

Best Western E, Manager at Best Western East Brunswick Inn, responded to this review
Dear Kornel C Thank you for the opportunity to serve you during your recent overnight stay at Best Western. We are disappointed we did not exceed your expectations. We genuinely appreciate your feedback as it provides us with tremendous opportunity and invaluable insight into many ways we can raise the bar and continually improve all aspects of our hotel's experience. We will be looking into these matters and working to improve the issues you mentioned. We hope you will consider staying with Best Western again.

"Not Impressed"

2
30/07/2017

Defiantly not impressed with this hotel. They barely gave us any pillows and the breakfast was one of the worst I have seen. The door to the 2nd floor was propped open and there was an odor in some of the rooms. The bed was comfortable, but that was about the only perks. I would not recommend staying here.

Best Western E, Manager at Best Western East Brunswick Inn, responded to this review
We are truly disappointed in hearing about your personal experience. We take all of these claims seriously and will be looking into how we can improve guest experience so this never happens again. We hope you will consider staying with Best Western again in the future.

"Great people!"

5
19/07/2017

This location had an exceptional staff working here. Everyone made sure we had a wonderful stay from the front desk girl to the breakfast girl. Price was right for the room and got free breakfast and wifi too. Location was great! near too lots of things to do, but yet quiet.

Best Western E, Manager at Best Western East Brunswick Inn, responded to this review
Thank you so much for this awesome review! I love to see when our hard working staff gets compliments! We really appreciate your feedback and hope to see you again soon! Thank you for staying at The Best Western East Brunswick Inn!

"Gross"

2
18/07/2017

The hotel was extremely outdated, the rooms were in very poor shape, the bathtub filled in the night and drained leaving debris in the tub, the walls were cracked, the non-smoking room smelled of smoke etc

Best Western E, Manager at Best Western East Brunswick Inn, responded to this review
We are truly disappointed to hear that we did not exceed your expectations. We genuinely appreciate your feedback as it provides us with the tools we need to raise the bar and continually improve all aspects of our hotel's experience. I truly apologize for any inconvenience you encountered. Our Management Team is investigating solutions to assure this doesn't happen again. I hope you will reconsider and choose to stay with us again in the future.

"Worst hotel ever... do not stay here!"

1
17/07/2017

I have declared before that I would never again book a night in any hotel associated with Best Western. The quality standards must be low to allow some of the worst hotels to be part of their group and they have not been able to resolve serious problems when hotels have serious problems. On this occasion, someone else booked a room at this Best Western, probably only because of the location and the fact that it says that the rooms are renovated. Our flight was late and we didn't get to the hotel until almost midnight. There was a gang of young men in a car in the parking lot... I'm not sure what they were doing there but, it didn't make me feel comfortable. The room was dirty, smelled of cigarette smoke, and it appeared that the sheets hadn't been changed from the last guest. There were a couple of young ladies who spent the night on the street near our room looking for short-term relationships. We spent a fitful night on top of the bedcovers, in our clothes, and got up early to get the heck away from this place. The young ladies were still working on the street when we left. This hotel doesn't deserve a one star rating. Do not stay here (unless you are looking for the type of place I described in this review). Having been to this hotel, I cannot believe that the rooms that I and my father stayed in could ever warrant a five star excellent rating. It is not possible unless other guests were staying at the East Brunswick Best Western in an alternate universe where everything that is crap is good.

BestWesternHotels, Corporate at Best Western East Brunswick Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Motel from Hell"

1
16/07/2017

Mold in rooms. Shoddy maid service, electrical outages in room, sheet did not fit mattress, noise in back area,Have been here before when visiting family as it is close,hoping each stay will be better, no way. Will spend $100. more/niight to stay in a more up to date hotel.

"Nice spot!"

5
09/07/2017

Had an excellent stay at the Best Western in East Brunswick. Staff was very helpful to get around. Had terrific recommendations. Room was very clean and modern. Loved the double sink room we had. Breakfast was small but had the essentials. Free wifi was a plus! Location was great--2 bars across the street--Bar Louie and tilted kilt.

"Dirty dirty dirty"

2
08/07/2017

Dirty dirty dirty Rude clerk who was on phone making personal calls and smoking Staff was useless and rude No towels no soap Bathroom floor dirty Room smelled of smoke and this was a " no smoking room" Overall a waste of money at any amount

"Very dirty"

1
03/07/2017

The rooms were not clean. There is a large group that stays on the weekends that makes it impossible to get anything from the continental breakfast! You can hear everything going on in other rooms. Highly recommend not staying here!

"North Eastern Family Vacation"

3
03/07/2017

Outdated, grainier tv services, hotel needs to be remodeled in order to keep customers. My family planned to stay at that location for 6 days, unfortunately we had to leave ahead of time. The location and customer service were great, but the hotel business plan needs be to reviewed.

"Good hotel"

5
02/07/2017

This hotel is awesome Right near everything. And hotel staff is really accommodating. Front Desk person who checked me in was very polite. Breakfast attendants were nice. Overall very nice stay. Will definitely be back again

"Mediocre "

2
02/07/2017

Stayed one night in a 2 queen room. Beds were ok, but room was not very clean. Found corners were not vacuumed or washed, stains and burn holes in bedding, air conditioner barely pushed out lukewarm air because it was filthy. Shower either burnt your skin off or froze you. Breakfast was ok, but very crowded due to a large tour group. Had party people next door which made it hard to sleep . Will pay an extra $50 per night for a cleaner hotel next time

"location, location location"

5
01/07/2017

We really enjoyed our stay at the best western in east brunswick. The staff was fantastic! They were very friendly and helped us get around the area. There was tons to do nearby. Lots of shopping and restaurants. Our room was on the 2nd floor and was clean and spacious. Wifi was free and very fast. Free breakfast was a great perk!

Best Western E, Manager at Best Western East Brunswick Inn, responded to this review
Thank you for taking the time to review The Best Western East Brunswick Inn. We sincerely appreciate your kind words and can't wait to share them with our hard working staff. We hope to see you again soon!

"Amazing stay!!"

5
29/06/2017

Loved the stay at the hotel!! They had a lovely staff and a welcoming environment. I and my friends loved the breakfast service as well as the gym service they had. We enjoyed the location that the hotel was at. We had access to the mall at a walking distance. There were good places to eat close by as well, as a hotel guest we also were given good discounts to the close by food places which was a great benefit.

"n/a"

5
29/06/2017

excellent room, excellent service, good breakfast, internet, gym. I stayed there for few weeks for business and it was good experience overall i will rate this hotel 10 on 10. I would definitely recommend this hotel to everyone travelling to this place.

"Best hotel"

5
29/06/2017

I definitely coming back again with my friends to stay for long here and i will give 5 star for this hotel and i will recommend this hotel to my friends and family for sure..Thanks Best western see you soon

"Worst BW I had been.This franchise will bring BW down.It needs to be updated,renovated ,improved and the reviews shouldn"

1
26/06/2017

This review should be taken seriously.This franchise will reflect BW in a bad way and will affect business.The other businesses beside it will also be affected.The suggestion to have unannounced inspection will show what this hotel really is and how it function.Need to improve staffing esp during times of check in and check out.

"Great hotel"

5
22/06/2017

This hotel is very friendly. The rooms are very spacious and comfortable. The check-in and checkout process was very efficient. The breakfast was very tasty and plentiful. The fitness room was great. We thoroughly enjoyed our stay. Highly recommended!

"mediocre"

3
21/06/2017

Outdated facility, no amenities for me to speak of. Rear entrance locking mechanism was broken allowing anyone to get in. They did do a sloppy temporary fix. On the positive the front staff was very friendly, housekeeping doesn't smile. But all in all it was a decent value for the dollar and the right location for me.

"Very comfortable"

5
13/06/2017

Most every year we travel to this area for an event and stay in the Best Western East Brunswick. We have been very pleased with every stay. The bed was very comfortable, the room was clean and appealing. We also enjoy the proximity to three major chain restaurants.

""Sleeping with the Bed Bugs" DO NOT ENTER - STAY AWAY"

1
07/06/2017

I've never been so disappointed in a hotel experience. My uncle had just passed away, my family and I needed a place to stay in Jersey. I got the two bedroom with another family member. When I first arrived, I was greeted with a front desk attended who tossed me my key card and said "out the door to the right". She pointed to my card for the room number. I walked over to my room to notice water bottles and old ice bags around the landscape of the property, not very presentable. I inserted my key and the reinserted it slower and it didn't work. I tried this 4 times until I went back to the front desk. As if I was asking for the keys to the owners suite, annoyed, the hotel employee walked with me to my room. She tried to enter twice and then reassigned me a brand new key for the room. I opened the door to a room Edgar (the cockroach from Men In Black) would have called home. The room was disgusting but I had no time to worry as I was late for my Uncle's wake. After coming home I just had to take pictures and show this to the attendant. I walked to the front desk and no one was there. I was completely alone with my dirty pictures and disgust. I had to go back and sleep for the night. Blood stains aligned the walls, meeting the floors filled with dirt from years of build up. The room was so dirty that I felt like I was sleeping in a garbage bag. Mystery spots were on the walls, in the light fixtures, on the furniture, and even in the bathroom filled with mold. I couldn't even attempt to go back to the front desk as right outside my room crowds of people formed and started to party outside until 4 am, I thought it was unsafe to leave the room with a broken lock. The following morning I had to attend the funeral mass. I went to check out and no attend was behind the desk, once again, so I left my key behind the desk. Furious with the customer service and experience I knew I would get in touch with them after. Just a day after we checked out of the hotel, we both had went to the doctor after feeling extremely itchy to find we had lice from the hotel's bed. BED BUGS. We had called the hotel and company to express our frustration and experience. All they offered to give us was 25% of the room instead, of for free as we had insisted. I sent them the pictures attached and even a letter to corporate and they said that 25% is the best they can do - they didn't even offer my family condolences for my uncles passing. I had to dispute the charge and thankfully my credit card company saved the day. I would highly recommend staying away from this hotel and if I could sum up this review with a symbol it would be the ice bags I mentioned in the begging. Right before I had left the hotel I decide to take advantage of the ice machine (with my own zip block bag). I figured why not get some ice? I went to the ice machine and it was broken. No sign or anything just broken after trying multiple times. I now solved the mystery of why so many ice bags lay around the hotel property. When staying at this hotel customers get so fed up they just toss the bags like their tossing their money - into the ground.

"Not worth it"

2
05/06/2017

Room was tiny room was not clean the toilet was loose and rocked on the floor the coffee maker didn't work the room was not worth the money i paid the night time front desk guy was not helpful for anything

"Just Ok"

3
02/06/2017

NYC metro area hotel that is generally over-priced for the value. But it is among the lower cost in the area. Seems like tourism (people touring NYC) is primary clientelel. Beds ok, breakfast average to poor. location to our activity was reason chosen.

"Charming Hotel"

5
27/05/2017

The hotel has a perfect location near to every store you can imagine. The staff is absolutely wonderful! The hotel is older, but very clean and well kept Free wifi and the room is filled with everything you need--fridge and microwave too! I will surely be back!

"Perfect staff and location"

5
13/05/2017

My partners and I found this best western to be in a perfect location Near to shopping, food and major roads. The staff was incredibly nice and really went out of their way to ensure we were happy. Free and fast wifi too!

"Great stay"

5
13/05/2017

Had a great time at the Best Western East Brunswick. Everyone there was very kind and helpful, it really makes a big difference when you feel welcome! I would definitely recommend this hotel to anyone in the area.

"More like a Super 8"

2
13/05/2017

Although each Best Western is different, this did not meet the usual quality standards The keycards continually malfunctioned. The room was very sparse, very limited breakfast. Only good thing was free use of Work Out World behind the hotel.

"Best Western East Brunswick"

5
10/05/2017

I had family coming in from all over and we needed a central location to meet to spend time in NJ and NYC. This hotel was perfect. Great location, amazing value and wonderful staff! I would recommend this hotel to anyone or any group looking to stay at a clean , well run hotel near NYC but not with NYC prices!

"will return!"

5
27/04/2017

I had a very pleasant stay. The service here could not be matched! Everyone would go out of their way to help you. The room was clean and modern. Breakfast was free and lots of options. Wifi was fast and free also!

"Great stay!"

5
26/04/2017

I spend a couple of days with my family. Everything was great. The staff was extremely welcoming and informative about recommendations for food places. The room was clean, large and well appointed. They offered a very good selection of breakfast items (Healthy too!!). Would definitely stay here again when in the area!

"Comfortable & Quiet"

4
23/04/2017

If you are looking for an up to date hotel with a bar and such, this is not your place. If you are looking for a comfortable and quiet small hotel, this is it. The lobby was remodeled and very nice. The rooms need a facelift, but again, are quite comfortable. And the staff is outstanding. The breakfast is so-so. I've had better. But there is an IHOP and a Denny's on either side. This was my second visit and I will definitely stay again.

"great free amenities!"

5
22/04/2017

Lots of freebes here! Complimentary breakfast, free wifi and parking! I don't see it often. Room was very large and had lots of amenities like a fridge and microwave. This was very helpful for my medicine. Staff was very friendly and professional. Breakfast was good, nice pancakes and toppings ;-)

Best Western E, Manager at Best Western East Brunswick Inn, responded to this review
Thank you for taking the time to fill out this awesome survey!!! We can't wait to share the good news with our extremely hardworking staff. We hope to see you again at the Best Western East Brunswick Inn!

"Comfy stay"

5
19/04/2017

My colleagues and I had a nice stay at the Best Western. Staff was very friendly and accommodating. Beds extremely comfy and rooms large and spacious. SHower was also very nice and pressure good. Location was convenient to a lot of shopping and places to eat.

"Hotel"

1
14/04/2017

Not a good stay. Bathtub was clogged no water pressure. The linens on the bed were stained. The air conditioner was so controlled that it went on for 2 seconds and it shut off. It was extremely hot in the room

Best Western E, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear ibis0130, Thank you for filling out another survey regarding your stay. Again, we apologize about your personal experience and we hope in the future to show you that this isn't a regular occurrence. We have already spoken to maintenance and housekeeping about your specific complaints. Please feel free to contact the Front Desk Agent at anytime during a future stay if you have any problems so we can address them right away. We hope to see you again.

"Good Stay"

4
31/03/2017

Property is not the newest Best Western and is a combination Motel and Hotel. They do however appear to try to maintain the property and make the most of what they have. Staff is very friendly and helpful, property is clean and the rooms a comfortable. Though not the Ritz Carlton it is a decent place to spend the night.

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Hey Jeff D! Thank you for taking the time to review The Best Western East Brunswick Inn. We try our best to make all of our guests feel as comfortable as possible and we are glad to see we can do that for you. We will share your kind words with our staff and we hope to see you again!

"This specific location-disappointing"

2
30/03/2017

I personally, would not stay at this specific Best Western in the future. First of all, I do not like that the set up is outdoors. Our room was on the second floor, thankfully, however the door to go upstairs was not locked at all. It was open 24/7. So the only sense of security I thought I had, was not secure at all. Obviously the actual hotel can't be changed too much (with the first floor rooms opening to outside), but at least that door to the second floor stairs can be locked. It should only open with the keycard but we never had to use the keycard. Also the fact that someone could be lurking around there because there's parking lots on either side, was concerning as well. I will not return to this location for these reasons. Also we could not turn the air on. The unit was not working properly and we were so hot during the night and day. The shower head also had terrible pressure, so it was almost coming straight down, instead of shooting out. I am NOT one to complain about anything. But these key issues really turned me off to this hotel.

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Thank you for taking the time to review our hotel. I want to apologize for your personal experience. Unfortunately there is only so much that can be done about the layout of our buildings, but we have come to find out many guests prefer to be close to their vehicles and enjoy the outside access. We will certainly look into the issues you mentioned and speak to our staff about them. We want to make sure this doesn't happen again. Lastly I would like to assure you and all other guests that East Brunswick is a safe area. We have not had any security issues of any kind in the past. The parking lots you are speaking of are for a bank and The East Brunswick Board of Education, as well as the 24 hour IHOP. In the future please contact the Front Desk staff to address any concerns as we are here only to help. We hope to see you again in the future.

"Good for overnight stay"

3
29/03/2017

Hotel is average in quality, it's good if you just want it to crash overnight. Staff are nice and helpful, rooms are fairly clean with fair room service, breakfast is fair too. It is not luxurious or modern

"Role Model Best Western"

5
28/03/2017

The hotel is the role model for Best Western. Large and spacious well decorated rooms and nice breakfast. The staff ,specially Jeff was extremely friendly. The internet speed was excellent . the shower temperature and pressure was perfect Very Nice Excellence at par!!!

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Thank you for reviewing The Best Western East Brunswick Inn! We love to hear when someone has a great experience here. It is always encouraging to our staff to know when their work is appreciated. We would love to see you again in the near future!

"Great Stay"

5
22/03/2017

It was a random selection but I totally liked my stay at this particular location. The stuff was nice and accommodating, had good internet (well, good for a hotel) and clean room and beds. I guess what i liked the most was the aesthetic sense of the room plus it was bright and felt spacious.

"Needs a LOT of Work"

2
26/11/2016

Stopped to stay the night on the way to New York City. The location was out of the way and when I walked in to check in, none of the employees had shoes on. One was barefoot and it was 35 outside. The room was rundown with wires hanging out of the walls, cobwebs on the ceiling, carpet that has not been vacuumed for ages. The bathroom wall was being held together with a piece of duct tape. No hi def tv. Breakfast was underwhelming, like this whole experience. No bath towels in the from, took half an hour to receive them when I asked.

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear ms443, We appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and we sincerely apologize for your experience. As management, we can assure you that we have met with our entire staff and brought your review to their attention to ensure your experience is not repeated. We appreciate your comments, as it will only help us to improve. We hope we have the opportunity to see you again in the future.

"You get what you pay for...not that special or great...needs help"

3
24/11/2016

I've stayed here 2x's in the past 30 days. I do not think I'll return unless I'm in a jam. It needs help. Things need to be repaired......looks sloppy and dirty. Definitely needs a thorough cleaning. First room didn't have a hairdryer...so when I get out of shower and I realize there isn't one...i have to wait for someone to bring me one and then i'm questioned 2 times about did I look in the closet? It should be in the closet. There was no hair dryer in the room. The bedding was disgusting. They should've been ashamed of themselves to let people sleep on it. Burn marks on the sheets and comforter. Big marker stains on white comforter and lots of other stains. SO GROSS. I didnt notice until the morning I was leaving because I didnt check. I complained to manager and she didnt seem to care. My current room has dead bugs in the lights...clock doesnt work. outlets don't work. curtain is torn and not hung properly. Lampshades ripped/torn. Missing towels in bathroom. Overall..if you are looking for a cheapish place to lay your head and you aren't paying attention to details....it's fine. Otherwise, go somewhere else.

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Thank you for providing us with details about your stay. I am so disappointed that your room had such cleanliness issues. To ensure that a situation like yours doesn't happen again, I am working with my housekeeping staff to review the cleanliness and inspection procedures of our rooms to ensure that your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope we have the opportunity to see you again in the future.

"Dropped standards, mixed views"

2
17/11/2016

Some background, I had stayed here in the past and felt it was value for money. This time, whole I noted the new carpets and other uncompleted renovations, I shuddered at how much the standards had dropped. Mainly the cleanliness or lack of cleanliness in the rooms.. the bedding was not sanitary. . Then the air conditioner in the room wasn't heating anything... I shudder what would happen in winter... the hallways had some uncompleted patch work in several places... My overall conclusion was standards had dropped fast and management was slacking and this is fast becoming a motel rather than a hotel. while the location is great, there are other places on the area that offer much better value for similar price.

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Thank you for your recent review of your stay. The situation you described regarding the lack of cleanliness in your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be reviewing our cleanliness procedures to ensure that your experience is not repeated. As well, we do apologize that our air conditioner/heater did not meet your expectations. Your feedback will be useful to us as we continually work to improve our hotel. Thank you very much for sharing your experience with us. We hope you give us another chance in the future to make up for this past stay.

"Good Location"

4
16/11/2016

We had a four night stay here and we thoroughly enjoyed our time. Our room was clean and the bed was excellent. It is a busy hotel with many tour buses but we found it to be quiet in our room. The check in and checkout processes were quick and efficient. We did not eat breakfast at the hotel as we chose to eat next door at IHOP. The location of this hotel is excellent for shopping with a mall just across the street.

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Hello JMVHalifax_Canada! Thank you for taking the time to write us a great review! We are glad to hear you enjoyed our hotel. Please visit us again when you're in the area and thank you for choosing The Best Western East Brunswick Inn.

"Great Stay at Best Western"

5
16/11/2016

I enjoyed our stay at the BW Hotel in East Brunswick, NJ. Check in was easy and the rooms are very nice and clean. The breakfast was delicious. The hotel is located nearby many restaurants and there is a big mall across the street. It is only 35 min from NYC which is a big plus. I will stay here again. Highly recommended.

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Hello robertmM2995WP! I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future at The Best Western East Brunswick Inn!

"Stay far away from this run down mess"

1
11/11/2016

Stayed there four nights with bus tour. First room was foul smelling like mold. The room next door was filthy so both moved upstairs. Better room but still dirty. Plug in bathroom not working and no heat. Room across hall had broken toilet. Bedbugs found in two other rooms and despite pictures management refused to acknowledge. They also avoided contact. One person works the entire hotel from 3 onward. My up most respect goes to Kia at the front desk who does her best to resolve issues for customers. Lovely person and deserves a raise. After complaints some improvement shown in daily cleaning. The whole place needs to be gutted as carpet dirty and stinks,plaster crumbling, mold, just yuck. Room keys had to be reset every day. Worst of it was management just really didn't care.

"DON'T GO NEAR IT!"

1
11/11/2016

Went on a bus shopping trip, the worst mistake we ever made was staying at this dump. All the rooms had a smell not a fresh smell, it was musty/moldy, the blanket had a stain on it, one of the towels had five holes in it, I wouldn't even give a towel with holes to a guest at my own home, the chairs were stained, lamps had no light bulbs with torn lampshades, bedskirt had a hole and was very wrinkled, the windows were so filthy dirty that they were gray in color, the dry wall was not taped properly to the wall by the window you could push on it and it would move, each day we left to go shopping we had to get our keycards re-activated, mold on the ice machine, the door to the upstairs rooms was kept open by a rock when it should have been locked after all it was keycard entry, the staff didn't wear uniforms or name tags so you didn't know if they were guest or workers, when I requested towels they didn't give them to me until the next afternoon, we put the do not disturb sign in our door but they went in anyway and they took the sign, this place is so bad that the pop machine was also messed up, you press orange pop you get lemonade. Our tour organizers wanted to meet with the manager of the place and she would not come in to meet with them, we were there from November 3-7,2016. I wouldn't stay there again if they gave me the room for free. STAY FAR AWAY FROM THIS PLACE

"Don't use this hotel, dirty, items don't work, staff not helpfull"

1
03/11/2016

This hotel is the worst!!! Dirty, items don't work and the staff is not helpfull. The rooms have a stale odor, beds have a foam topping on the mattress, sheets are worn and so are the towels. Worst experience I have ever had!

"Think twice"

2
02/11/2016

We stayed there only once because it was close to family but we were disappointed in the condition of the room and breakfast. When we arrived for breakfast we were greeted by a bus load of people. There had to be at least 30 people in the very small eating room and most of the food was gone. The hotel needs to be updated. We have been back several times to that area and stayed at a different hotel.

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear Kennethl701, First we would like to thank you for reviewing our property. We do want to sincerely apologize about your personal experience here. Breakfast can get very busy at times so this is why we have allotted 3 hours so everyone can experience peaceful dining. The breakfast items are constantly being replenished although we can understand your frustration with the amount of people in the tour group occupying the seating space. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best Western East Brunswick"

4
01/11/2016

Great hotel for the price. Location is nice, very close to the mall and restaurants. Rooms were clean. Only negative thing I noticed was the smell of smoke in the hallways, but the rooms smelled fine.

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear Moustafa E, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

"Thanks, but no thanks"

3
23/10/2016

First, the good points: most of the staff was friendly and helpful. We had a issue with our room not having hot water and they quickly moved us to another room which also happened to be nicer. The king bed was comfortable and there was a choice of two size pillows. The room had a microwave and refrigerator and the location of the hotel is convenient to restaurants and a shopping mall. Our room faced the back and it was quiet. Now for the negatives: the first room was non-smoking but smelled awful and we couldn't get hot water in the bathroom. The floor was filthy and appeared to have only vacuumed in the center. There were wrappers and dirt behind the furniture and along the sides by the walls. The chairs in both rooms were dirty. The hair dryer didn't function correctly. The shower water didn't drain and flooded the entire bathroom floor. The ceiling had major damage that was poorly patched. They ran out of towels. Breakfast is sad with some pancakes, hard-boiled eggs, cereal, mini muffins and bagels, juice, and terrible tasty coffee. There was a sign saying to ask for gluten free options which I did and the woman at the front desk had no idea what I was talking about. She got rather annoyed and finally told someone to take the sign down. While, we realize the price here is much lower than other hotels in the area, and you can find a coupon for an additional discount, we don't plan to stay here again.

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear russofSNJ, First, we would like to thank you for your feedback. We're sorry we didn't provide the quality of service you deserved during your recent stay at our hotel. We apologize for the issues encountered and we're working with our team to ensure that situations of this nature don't happen again. If you return to our area, we hope you'll stay with us again and give us an opportunity to show improvement.

"passing thru"

3
22/10/2016

The room was ok but the internet was terrible...it kept shutting off and i had to constantly reset it, the 2 chairs in my room were filthy so i stayed on the bed. The lady at the front desk was friendly, the room has a fridge, microwave, and iron. Internet is important to me so hopefully this property addresses the issue with it.

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear TOMMY C Thank you for taking the time to review your experience at our property. Your satisfaction is very important to us and we appreciate your feedback about wi-fi. Your comments will help us to correct these issues. We hope you will consider staying with us the next time you are in the area.

"not the best"

3
20/10/2016

not the best and not the cleanest but you get what you pay for. the rooms could be cleaner the staff nicer but i guess that's way its only a 2 star hotel. the area this in was great, motel and dinning in walking distant.

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear Laura B We are sorry that you had a disappointing experience during your stay with us. At Best Western we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

"Towels"

3
19/10/2016

No matter how many times we asked for towels. we never got them. This being said we asked the cleaning ladies and the desk. But it would take hours for them to bring any and we needed them within 5hr not 24.

"Quick stop"

3
06/10/2016

We stayed here for just one night. The room itself was located on the 2nd floor, and adequate for our needs. This motel establishment does not have an elevator, so we had to lug our bags up a flight of stairs. Breakfast was chaotic as there was a large group of college-age young adults getting their food to go while their tour guide yelled at them to get on the bus ASAP. The trash can was filled to the brim, with coffee grains spilt on the floor. The tables were not cleaned up after the guests' use. At the end of our continental breakfast, a staff member did come along to clean up the mess on the floor. The only saving grace was the motel's close proximity to Olive Garden across the street. I don't think I'd stay here again, although I think the other motel choices may be similar in value.

"good, quiet sleep by Tarheelgranny"

4
29/09/2016

This BW is one of my favorite locations when driving up to JFK from NC or vice versa. Quiet location for good sleep; walking distance to good restaurants and short drive for shopping. Variety for breakfast and good coffee. My only complaint is that the carpet in our room needed a good cleaning and shampoo.

"Bathroom wasnt clean"

2
21/09/2016

Stayed one night. When i first come to room everything was ok. But when i sit down to toilet i saw a lot of bristles on the ground from previous customer. it was disgusting And when you are in the room you can hear all the steps at main hall

"Labor Day 2016"

3
06/09/2016

I checked in at the last minute and got a very nice single room. There were many people in the lobby getting new keys for their rooms. My sleep was great until I got up early to start my journey home and wanted to just have a nice shower before I left. I let the water run for about 10 minutes, but NO HOT WATER. When I went to the desk to check out, I was told the entire hotel had a problem and that the manager would contact me about a credit. Gave them my email and cell phone. We shall see.

"Review of The Best Western Inn (Rm. 213)"

3
28/08/2016

Length/Type: 2-night stay, tour package accommodations Hotel Rating: 3-star Tour Company: Sinorama Tours Travel Dates: August 24-26, 2016 (Wed.-Fri.) Overall Experience: Fair Good Points: - Free Wi-Fi, newspapers available in lobby - Comfortable bed - In-room coffee maker - Hotel located across the street from a shopping mall Bad Points: - In-room A/C was noisy & weak (had to change rooms) - Included breakfast was poor, buffet & sitting area much too small - Second floor smelt bad - Far from NYC (1h drive from Manhattan) General Overview This was an included 2-night hotel stay, part of a New York City sightseeing tour. I will admit, this is more of a motel rather than a hotel. The lobby was small and the breakfast area was even smaller. Speaking of which, the included breakfast wasn't very good. You had a small selection of toast and bagels, juice, coffee and cereals. There were also a few hard-boiled eggs and firm flapjacks, which weren't too appetizing. As for the breakfast sitting area, there were 4-5 tables, each siting 4 people. It was very small and compact. Once it got busy, there was nowhere to sit. The self-serve buffet reminded me of a typical airplane galley. The whole area became very crowded once everyone on our tour showed up for breakfast (serving yourself was impossible). As for the room, it was average size (as well as the bathroom), but clearly outdated and run down. On the upside, there was Wi-Fi available and there were shops and restaurants located in the vicinity. The Room The furniture in the room was worn out and broken in certain cases. The knobs on the drawer units were loose, with run down corners. The wall- mounted lamp by the desk didn't work and the A/C unit wasn't very powerful (we had to switch rooms when we first arrived, since the first room we got had virtually no A/C). The second floor hallway (where our room was located) had a strong cigarette smoke odor. Yet the beds in the room were comfortable and the room itself was relatively clean. Advice to those staying: - This is a budget hotel. If you're visiting New York City and just need an inexpensive place to stay for a few nights, this hotel is ok. Bare in mind, it is a 1-hour drive from Manhattan (and that's with good traffic along the New Jersey Turnpike). - Don't bother going to the breakfast buffet. Spend the extra $10-15 and go to IHOP or Denny's instead, right in front of the hotel. You'll get a much better meal served to you in a quieter setting.

"comfortable stay"

5
27/08/2016

Vanessa was very friendly at check in. The rooms were clean. I enjoyed the fact that ihop gave us a 20 percent discount. East Brunswick Square Mall is right across the highway, which is walking distance. The room was clean, maids were friendly in the morning. I had express check out which was very convent.

"Got what we paid for"

3
24/08/2016

My family and I stopped in around 11pm and left before 8am the next day. As a stopover, this hotel was acceptable. The room seemed clean, the beds comfortable. The morning breakfast had hard-boiled eggs, pancakes (in a hot-plate, so crisped in the bottom layer), cereal, milk, coffee, tea, juice. pastries. No make-it-yourself waffle, but whatever. The only real complaint I have is that our non-smoking room certainly smelled as if smokers had inhabited it more than once or twice before our stay.

"Too far from everything !"

3
21/08/2016

I spent 2 nights in this hotel when I visited New York earlier this month. However, this is way too far from Manhattan. First of all, for me this is not a hotel - this is Motel. Very far from new York and if that is a purpose of your visit (to go to Manhattan) it is much better to find something else. This is about one hour ride from there. There is very small breakfast area and I had to take my breakfast in the room. It was impossible to find available chair or table. Breakfast itself is not too good with almost no warm stuff (just pancakes). My room was on the ground level and parking is just 3-4 meters from my window. Room was clean and bad was OK, however bathroom is very small. It is not that bad, however I will never come again.

"Not bad, but.."

3
15/08/2016

The price is right. The service was great--we had a terrific interaction with the desk attendant. But...the included b'fast is not great. They put out two towels for a room with two queen beds (there were four of us) and there was one caffineeted coffee for the in-room coffee maker. Also, they have an adjustable showerhead, but the water pressure is so bad, that this is ridiculous. Fine for a quick stop. Otherwise, look elsewhere.

"Horrible Stay"

1
11/08/2016

Absolutely horrible stay. The staff was rude, the room was unclean, the guests were loud and using drugs outside. Forced to sign a waiver that stated that I agreed to increased police presence around the area due to a group of guests also staying there. Costs way too much for the location.

"Great stay"

5
02/08/2016

Had a cery comfortable stay at Best Western staff was great the Continental breakfast was and Mrs Vanessa was a big help with stay so thank i will come again . I would recommend if ur traveling to stay at the motel. There restaurants, stores and even a Mall within walking distance from the place

"Leisure"

2
31/07/2016

We stopped here supposablly it was right off the highway, but it's right about four miles down the highway. At the hotel there was wiring that needed to be taken care of, they were sticking out. All that needed to be done was to have a cover on it. Both ice machines didn't work. The breakfast room was as big as a walk in closet. There was a bus load of kids so they had the whole kitchen they stayed in the kitchen until it closed. At 9:00 sharp. So no one else could eat. They should have extended the breakfast meal but they were on a schedule.

"Hotel"

5
28/07/2016

My stay was great & the girls name was Vanessa who checked me in and she was very friendly and helpful thank you for everything You were a really help and I would deff come back and stay here now till next time thank you again Vanessa ??

"MalakhiYah"

5
28/07/2016

Vanessa at the front desk in east Brunswick, nj on Rt 18 was the nicest person and very helpful. My room was clean and it was a very peaceful environment. It's also next to a iHop, Denny's, and a red lobster. Across the street from the mall. Would def. come back.

"Business trip"

5
28/07/2016

Nice place and great service. I was unsure of how it was going to be until I spoke to the lovely young lady at the front desk she was very welcoming and friendly. I believe her name was Vanessa. Will stay here again.

"I'll be back"

5
28/07/2016

Had a great stay here the other week. Who can complain when you have ihop on one side and workoutworld on the other. The rooms where clean and all but I was surprisingly satisfied with the staff. The girl at the front desk (Vanessa I believe) was really helpful with everything. Needed towels, got them in less than one minute. I had left my charger in my room after my stay, came back and it was ready and waiting for me at the front desk. No complaints there.

"Really nice property, enjoyed my stay"

5
27/07/2016

This hotel is a great option if you're in the area. Friendly, helpful staff, nicely appointed rooms, and a great value for the rate. The location is really convenient to everything and other amenities such as breakfast and the fitness center were nice. I looked into other options in the area but this one seemed the nicest. I really enjoyed my stay and would definitely stay again

"nice"

5
09/07/2016

very nice and thoughtful people who care about there customers,the rewards programs is nice and offer free nights as often as u get your rewads points up.it is a cozy exceptional experience with desirable accomendations.nice people,nice surrrodings,cozy rooms,television offers nice programs ,air conditioner is good.the staff offers there politiefulness when the need for towels and washrags are available.aint augustine,florida with lady named felicia froom jamaica,she works front counter and offered excellent customer service.she went out of her way be on the calll of duty to exempplfly a good moldel citisen who cared about her customers.she was extremly nice and kind and was very friendly young lady.

"Nice place to chill and relax"

5
29/06/2016

I stayed there with for 3 nights , It was a college reunion. Service given at BEST WESTERN was nice they responded to our needs even at early morning hours. I liked the fitness center it was pretty decent had almost everything needed. It was value for money, would definitely visit again.

"great stay"

5
29/06/2016

Nice and clean, great customer service. Located right opposite the mall. Dennis and iHop walking distance which makes last minute dinner very easy. I would recommend for families as well as people on business trips.

"Service and Cleanliness Lacking"

1
27/06/2016

Really poor cleanliness, and hotel wouldn't return calls afterwards when we forgot something in the room and requested that it be shipped. We offered to pay for the shipping and do anything we could to help.

"not bad"

4
17/06/2016

although the hotel could use face lift as far as mattresses etc it has gotten alot better over the past few years . Fast check in and check out close proximity to the race track and other ammenities what else could you ask for ?

"nice stay"

5
31/05/2016

it was a clean room. everything looked new. tv was pretty big for a hotel tv. breakfast was very busy with asians but once they cleared out it was nice to see everything was cleaned in amatter of minutes and restocked. kudos to the breakfats staff. lobby is cold and clean. bed was the most confortable ive been in. ill come back here as often as possible. thanks guys

"A place to crash that's quiet"

4
19/05/2016

Tuesday May 17th I checked in around 4:30pm. Vanessa at check in was calm but efficient. I was given a quiet upstairs room in the back. The room was clean and everything worked. The bed had a foam pad on top which made for good sleeping. I realized I left my credit card at check in and Vanessa had it ready for me when I asked for it. There is an IHOP and a Denny's within a short 3 min walk or so from this motel that are 24 hours so that's convenient. It's not new but quiet and clean. Good deal for the money.

"Good location with Great Staff"

5
09/05/2016

This hotel is very central and across a big shopping center. The hotel has loads of restaurants around it, like 24 hour IHop (pancake and all day breakfast) plus Red Lobster plus so much more. The rooms are very clean. Plus the hotel does offer a free small gym (but if the gym isn't big enough or you want a full gym you will find a massive WOW exercise gym at the back of the hotel, they give you a free 5 day pass to train) The only thing I wish the hotel had is an on-site laundry area. The staff is extremely helpful and friendly. I hotel I would recommend.

"good hotel"

5
05/05/2016

staff always smiling and helpful in any way needed .Will give directions or help with things to see in area .Conveniant to all highways and NJ Turnpike. Food available in many locations within walking distance and delivery available.Fitness center quiet

"great weekend"

5
02/05/2016

Gotta say this hotel, was clean and best of all near everything. Several restaurants at walking distance. The mall was right across the street- great place to stay. Definitely staying there again and recommend it.

"Worst 2 nights ever"

2
02/05/2016

Just take my word for it. Do not go through booking.com or to this best western. Lost about 100 dollars because they screwed up my reservation. The walls are so thin if you are a late sleeper expect to be woken up at 8am or earlier. The lights didn't work so every night I had to unscrew the light bulbs, Toilet didn't flush, desk was cracked in half. Whole room smelled like chorine when we checked in.

"recommended hotel for East Brunswick"

5
18/04/2016

Needed a hotel while attending a conference. Open arms welcome from the staff. Hotel is comfortable and convenient. Breakfast is available but very close dining options nearby. I would stay there again in the future.

"Best Place to stay!"

5
18/04/2016

This is the best place to stay within the proximity of everything around and easy to get to places. I have been traveling a lot and found this is the best place to stay as they give great attention so that your stay is comfortable and smooth.

"would recommend this hotel"

5
18/04/2016

I stayed overnight at this hotel to attend a conference It was clean and convenient. I felt welcomed by the staff. Breakfast was available. You have other dining options near the hotel as well as shopping. Was perfectly suited for my needs.

"Great organization and amazing front desk staff named Vanessa!"

5
15/04/2016

My husband and I decided to go on a road trip to explore New Jersey. Before, we knew it, it was 9:00 and we decided to look for a hotel. The nearest hotel where we were located at was Best Western so we stop and checked in. When we checked in we ask the young lady Vanessa at the front desk a lot of questions, such as ,"Is there a washer and dryer machine," "What will you guys be striving at breakfast," "Are the rooms and bathrooms good in size" and etc. She asked so professional that me and my husband were in shocked. She is a very nice and professional young lady! Im so glad that this respectful lady checked us in, Vanessa helped my husband and I a lot!

"Mr Hull"

5
15/04/2016

It was an awesome visit. Vanessa at the front desk was amazing and not only woke us up with her amazing energy but was able to answer all our questions. Vanessa even made sure to ask if we needed a wake up call set as we were telling her our big plans for the week.

"My vacation"

5
15/04/2016

Vanessa was very kind and generous in helping me at the front desk. She chose the best suited room for me which I gladly appreciated. I would definitely recommend other friends and family members to stay at Best Western Inn

"Simply amazing"

5
15/04/2016

I stayed at the east Brunswick location a couple weeks ago and I am just in awe with how great and how quick anything I needed was taken care of. Vanessa ferreira was the definition of hospitality. the energy and professionalism was on point from beginning to end. Just wanted to thank you guys and her for an amazing experience will recommend and use again.

"Wonderful"

5
15/04/2016

I had a great stay! I'm new to the area and Vanessa at the front desk was very helpful and sweet. This is the type of customer service the hospitality industry strives for, great job! I will be staying again this summer.

"Great value for the price"

5
11/04/2016

It was a great price and if you're just there to sleep and hang out like I was then it'll definitely be worth the price you paid. The breakfast was good. Really great location. Close to everything. Will be staying again in the summer.

"Very good hotel"

4
04/04/2016

Very clean and comfortable room. The price was more than I wanted to pay but I didn't have reservations and it was on a weekend. Breakfast was conventional. You got 20% off your meal if you ate at the nearby IHop. Staff was friendly and helpful.

"Terrible experience"

1
04/04/2016

Terrible experience. Not clean, felt unsafe, breakfast was not available because nothing was restocked and people were walking out with trays of food- no monitoring. Bathroom was dirty and when AC was turned out black ash was shooting out of it. Was a smoking room/floor and still has smell. Very unsatisfied. Switched to a Hilton for the same rate and had a much better experience. Will not stay at a Best Western again.

"Two nights in a Best Western"

3
04/04/2016

If you need a room to sleep in this is a good place. Price was above average for this hotel. Stayed at 4 star hotels that cost less than this one. Beds comfortable. Dennys and IHOP right in walking distance. Front desk staff very nice and helpful.

"worst experience ever"

1
04/04/2016

This hotel is by far the worst hotel I have ever stayed in, My kids were attending a dance competition event, where we have been competing for the last 10 years, and never have i stayed in such a terrible place. Rooms stunk of smoke, room was not cleaned properly, no room attendant service, no replenishment of towels or toilet paper. Garbage left for 2 days. They lost all my information after i checked in and then tried to check someone else in at 1 am. was not offered any accommodations at all. worst ever.

"Shame on Best Western"

1
31/03/2016

This property is so run down, old, gross, stinky and horrid. I'm ashamed that Best Westen keeps its name on this. It's really a waste, because it has a great location for getting into the city, but it isn't worth it. Pay a little more to get somewhere that isn't nasty. The ice machines didn't work, the floors are all uneven. The rooms stink. The hallways stink. They are just milking this property for money and not putting a dime back into it.

"Average Hotel"

3
23/03/2016

The door knob was broken and they never came to fix it, but everything else was ok. They didnt let me a deposit, everything was clean, the staff was very friendly and is near to airport. Just a few minutes from Walmart and other stores too.

"Pretty well maintained"

4
18/03/2016

Last minute booking, location wasn't the key. Price was surprising good via Hotwire, I guess it was because there was road works on Rt 18, a bit noisy, but door sound proof was good enough, didn't hear a thing in the room. Cleanness, wifi, reception, parking...everything was just what a BW should be, except bathtub didn't work well if you want to have hot bath after a long day. Breakfast, standard...

"Great Place to Stay in Jersey!"

5
18/03/2016

This is best place to stay if you are in central Jersey area. There are lot of places around so you will never be bored. Hotel is very clean and staff are excellent. Very quit in the night so you can sleep well. I am coming back for sure!

"Good for the price"

3
14/03/2016

I was there for a night.. and the room could be better.. but cant complain too much as it was very good price... We booked this hotel by mistake.... coz of the link glitch.. we wanted to book hilton and booked this and it was non refundable.. so ended up staying here..

"Not bad"

3
13/03/2016

Good location. Polite staff and hearty breakfast. Unfortunately, if you have noisy neighbors in the next room, you'll have to solve this problem yourself. Although the room looked clean, the carpet on the floor is very dirty and stinks. It's time to cover the laminate flooring.

"Adequate, comfortable and affordable"

4
04/03/2016

Easy access to NYC, Rutgers and Phila for an affordable price. Rooms are clean, wifi free, free breakfast and newspapers with accommodating staff. Restaurants and great shopping nearby. We stay here often.

ebrunswickhotel, Guest Relations Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear Guest, Thank you for taking the time to review our hotel. We are glad you enjoyed the free breakfast and wifi. We are proud the surrounding area has so much to offer. We look forward to seeing you again at the Best Western East Brunswick Inn! Tankila Ehsan

"Trip to East Brunswick"

4
29/02/2016

Great value, clean rooms, and very close to my business meeting. I come here all the time. Vanessa was an absolute charm and was extremely helpful, friendly and personable. Seemed like she really cared! The free breakfast was nice, and the coffee was hot and fresh. NICE JOB!!!!!!!!!

ebrunswickhotel, Guest Relations Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear Mark, Thank you for reviewing our hotel. We are pleased to see you enjoyed our rooms and breakfast. Vanessa is truly a great Front Desk Agent. We hope to see you again! Thank you for choosing the Best Western East Brunswick Inn.

"Best at the Best Western!"

5
27/02/2016

I really had a great stay. I visit East Burnswick twice a year to visit my family in the area. This was my first time at the Best Western. I wish I knew about this place before. My room appeared recently upgraded. Very spacious and nice decor. The staff all around was very friendly and helpful. Tip*request 2nd floor--nice and quiet rooms.

ebrunswickhotel, Guest Relations Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear Tiffany, Thank you for reviewing our hotel. I am happy to hear you had a great stay with us! We are continuously renovating all areas of the hotel. I am glad you liked our 2nd floor rooms which are very quiet and spacious. We look forward to seeing you again at the Best Western East Brunswick Inn!

"What a great stay at the Best Western!"

5
25/02/2016

My company booked my stay at this hotel and I was pleasantly surprised what a great stay I had. The location was excellent --near many restaurants and shopping. The staff amazing--always greeted with a smile and friendly conversation. My room was very clean and smelled good too. I will recommend this hotel to my company.

ebrunswickhotel, Guest Relations Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear John, It was a pleasure to read your review, and we are grateful that our hospitality promise left a lasting impression on you. Thank you very much for sharing your comments. We are very glad you liked the service, location and found a great deal for work. We look forward to seeing you again soon at the Best Western East Brunswick Inn. Tankila Ehsan

"Problems with doors, but great location"

3
22/02/2016

This Best Western is in a fantastic location--convenient to highways and easy walking distance to several shopping malls. I had a difficult experience due to problems with the doors (to staircase to second floor and room door locks not working properly with card key) as well as the toilets not flushing well in either of the rooms that I was put in. However, I will say that the management was very responsive to my concerns and I would give this hotel another chance in the future. Wifi, TV, and breakfast were all decent (although the fruit selection was a basket of nearly rotten, tasteless apples) and as I mentioned, the location is terrific. A pretty good value if they fix the doors and the toilets!

ebrunswickhotel, Guest Relations Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear flyermontana, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I apologize for the issues you encountered during your stay. The maintenance department will be made aware of this. We hope to serve you again the next time you stay in East Brunswick, NJ. Tankila Ehsan

"5* service "

5
17/02/2016

Strongly recommended This was my second stay at this hotel there price is very fair ,staff is very friendly and clean good room service girl on front desk Name VANESSA she is wonderful girl very polite and helpful thanks a lot to her Definitely if I have to stay around this area will use this hotel again and again

"Rooms were excellent but please double check the room assignment & reservation price."

4
16/02/2016

It was very pleasant stay at this hotel, but i had very bad experience at the time of check in. The front desk staff assigned me the room where someone was already was there, and that was vary embarrassing for me. The front desk manager charged me $10 extra as she/ he didn't know about my rates. But rooms were cleaned and breakfast was good.

"Our Stay Best Western in East Brunswick"

3
15/02/2016

The Hotel is not is not great, it just served it's purpose for a 3 day Business trip. The Beds were good and the Restaurants were within walking distance and a shopping Mall was across the RTE#18 High way. If your not looking for a Waldorf Asotria, It will fit your needs. Ask for Crystal.

"Fabulous Hotel"

5
14/02/2016

My fiancé and I needed to stay at a pet friendly hotel that was close to my aunt and uncle's place. We initially found a different hotel that was gross... then we found Best Western and we were greatly impressed with the benefits of staying at Best Western.

"Best Hostess Vanessa"

5
11/02/2016

This was my first time staying at Best Western. Vanessa is one of the most enjoyable people that I have meet. She was very helpful and make the checking process very enjoyable. She bring life to Best Western. I have travel to many different place and I have not encounter a more enjoyable people. I wish all hotels had a person like Vanessa. If she lived in my home state I would most definitely offer her a job with my company.

"Stayed there last evening"

5
10/02/2016

Enjoyed a very nice stay at the Best Western. This was one of the better Best Westerns I've stayed at. Friendly staff, Vanessa was very helpful checking me in and telling about restaurants nearby. I had a very good experience and will return to the BWI next time I am here on business.

"Vanessa "

5
10/02/2016

I enjoy my stay at the best western. Vanessa was very friendly and funny I didn't have time to go into the breakfast area. The gym was small but useful I didn't even know it was their until Vanessa told me about it. I will stay here again and I will recommend this hotel to my friends and family.

"Good Stay AWESOME Staff!"

4
09/02/2016

Kristal at the front desk is so pleasant and helpful. She helped make my stay very enjoyable. Lots to do near by mall, restaurants ect. Easy access to major highways.I would definitely stay here again the next time I'm in town.

"Great overall experience!!"

5
09/02/2016

I very recently spent a few day at your hotel in East Brunswick while visiting some old friends. The room was great, the bed was comfortable, but the part was Vanessa Ferreira. She checked me in and was very energetic and helpful. Whenever I came into or exited the hotel she greeted me with a big smile. Whenever I needed something she made sure I got it in a timely manner. Very great time and when I'm in the area again I definitely will be staying with you. Thank you for the great stay.

"pleasant suprise"

4
09/02/2016

I had the pleasure of spending a night at the Best Western a few days ago. I was greeted by Venessa who made sure that all our requirements were met. The bed was really comfy for my bad back. Will certainly be back.

"Served my needs very well"

3
09/02/2016

I was traveling through the area and needed to lay over for the night. Having stayed at Best Western hotels in the past I was relieved when I saw this one show up on my GPS. My room was clean, took a while for the heat to get up to where I was comfortable, but that I kind of expected. The bathroom was clean, I think it is time to get a new mattress and box spring though. I had the breakfast that was available in the morning, not bad, there sure were a lot of Asian people and they were pretty loud, but I wasn't there for too long so I just dealt with it. The young woman running the front desk Vanessa was a pleasure to deal with. Very accommodating and answered the questions I had for her quickly. She is an asset to this organization. All in all a decent spot to catch up on sleep before continuing my trip. Make sure someone praises Vanessa for her hospitality.

"Not bad."

3
11/01/2016

Overall, it is a nice place to stay when traveling to celebrate an activity after a few cocktails. I only wish they had a restaurant with a breakfast menu instead of a few items buffet style. Best Western in NYACK provides a full menu for breakfast, lunch and dinner.

ebrunswickhotel, Guest Relations Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear Nelson Thank you for reviewing the Best Western East Brunswick inn. We are pleased to read you enjoyed our location and hope to visit us soon. Next time perhaps you can take advantage of our discount at the IHOP next door, 20%! See you soon! Sincerely, Tankila

"The worst"

1
21/12/2015

stayed at this hotel this weekend with some friends to attend a concert at Starland Ballroom. The hotel looks gross from the outside and the rooms are not any better. the beds are uncomfortable and the bathroom so tiny you can barely move (i am 5'2 and thin) we checked out on Sunday morning with no issues.. then on my way to work on Monday i checked my credit card statement and see a charge for $200 .. I called the hotel and they said it was a "cleaning fee" added to the room.. They never called me or emailed me to inform me they would be making this charge on my card and its even more ridiculous because the "cleaning fee" was DOUBLE the price of the whole room itself..

"Value for the Money"

3
15/12/2015

The Good: Comfortable Beds, Hot Shower and Clean. Rooms are a little older and have shown signs of repairs, but clean. House Keeping is above average in most hotels. The Okay: Breakfast was average, consisted of cook yourself waffles, cereal, toast, oatmeal, boiled eggs, coffee, juice basic fruit and yogurt, but not always ready at the time of posting, so leave extra time in the mornings

"Hotel Stay"

4
13/12/2015

Nice Hotel great location and very nice staff. The beds were okay and the bathrooms were nice and clean. The Breakfast could be a little better but there is a IHOP next door that takes 20% off your bill if you stay here. The mall is across the street.

ebrunswickhotel, Guest Relations Manager at BEST WESTERN East Brunswick Inn, responded to this review
Thank you for taking the time to review our hotel. We are pleased to read that you enjoyed your stay here. We have a great relationship with IHOP which allows all our guests to receive 20% off. Also you can try WOW fitness behind the hotel once for free during your next trip. We hope to see you next time you are traveling! Tankila Ehsan

"DISGUSTING"

1
29/11/2015

The pictures on all travel websites for this hotel are either from when the place just opened or from another location altogether. The inside is filthy and broken down. I requested a new room after my first room had no closet door, a room lock that didn't work, missing ceiling tiles in the bathroom, what appeared to be blood on the shower curtain, a leaking faucet, and a hole in the wall. The second room honestly was not ANY better. However, I only needed to be there for a night and at least there didn't appear to be stains this time and the lock for the door worked. The staff was unfriendly and more interested in watching Botched then fixing the messed up reservations. They are still trying to charge me double for a place I didn't want to be in the first place. Don't be deceived by positive reviews from people most likely who stayed years ago or were payed to write them. Keep driving and find a cleaner, safer environment for yourself and your families.

ebrunswickhotel, Guest Relations Manager at BEST WESTERN East Brunswick Inn, responded to this review
Thank you for taking the time to review our hotel. Our pictures our very recent as of 2014 done by Google representatives. I'm sorry you did not have a pleasant stay. Our second floor rooms are slightly larger and do not have ceiling tile in the bathroom. Our closet are open and spacious too. We hope to see you next time you are traveling! Tankila Ehsan

"stayed before, but..."

3
29/11/2015

one room had a faulty lock that didn't lock. the other a broken heater, and it was more important to the clerk that it looked bad to have one guest with two issues in one day than to satisfy the guest. thought it might get him in trouble. amazing.

ebrunswickhotel, Guest Relations Manager at BEST WESTERN East Brunswick Inn, responded to this review
Thank you for taking the time to review our hotel. We are pleased to read that you returned to our hotel. I am sorry to read you had key issues on your stay. Our staff does really care that is why they felt upset you had 2 issues. I am glad to see they got you to a pleasant room in the end. We hope to see you next time you are traveling! Tankila Ehsan

"Not good"

1
26/11/2015

We stayed with a group using 15 rooms. This is a great location for shopping and food. Everything is in walking distance. That being said, I'm sad to not use this hotel again until they upgrade. The rooms had a strange odor. From the cleaning chemicals I would guess. The king size beds had old spring type mattresses that they put the egg carton type foam on the top of to make them softer or so the springs wouldn't poke through. This did not stop the beds from sagging in the middle and being extremely uncomfortable. A couple of our folks even changed rooms. Didn't help. The cleaning staff needs training as carpets were dirty and bathrooms not cleaned properly. Other than a great location, this one is not for us until they get new beds and clean up a bit.

ebrunswickhotel, Guest Relations Manager at BEST WESTERN East Brunswick Inn, responded to this review
Thank you for taking the time to review our hotel. We are sad to see that you did not enjoy your stay here. We are planning an extensive renovation this winter including changing mattresses. We hope to see you next time you are traveling! Tankila Ehsan

"Good Stay/Dog friendly"

5
15/11/2015

Called for reservation and was greeted by the friendly voice of Tenisha. My call time was short, informative and a pleasure. Arrived and check in was a breeze! Traveling with our dog asked for a ground floor and was pleasantly surprised to learn all of their dog rooms are ground floor! Plenty of green space to use and nicely groomed. Our room was comfortable and clean. Plenty of places to eat within walking distance. Breakfast area was kept full and fresh. We stayed for a local dog sport event, looking forward to returning in the spring!!

ebrunswickhotel, Guest Relations Manager at BEST WESTERN East Brunswick Inn, responded to this review
Thank you for taking the time to review our hotel. We are pleased to read that you enjoyed your stay here with your pet. We are the only pet friendly hotel in this town, and I am glad you chose to bring your special friend here! I am also glad to read he enjoyed our grass areas. We hope to see you next time you are traveling! Tankila Ehsan

"GOOD SERVICE!!!"

5
13/10/2015

Tankila the front desk manager is amazing she made me feel right at home she checked me in right away to my favorite room the room is clean the area is quiet the bed is comfortable thanks again for every thing

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear Fanny Thank you for taking the time to write a review. We are pleased to read you enjoyed your stay and our location. Tankila is our top front desk agent and was recently promoted to Asst Manager position. We hope to see you next time you are visiting this area. thank you Rupal Shah

"Good Hospitality"

5
05/10/2015

I wanna tank The front desk Tankila for making me feel right at home thank u she always go out of her way to make sure i'm enjoying my stay she is also lots of fun to talk place is quiet and clean and comfortable excellent customer service

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear Diana Thank you for taking the time to write a review. We are pleased to read you enjoyed your stay and our location. We are excited to see you enjoyed your time with Tankila. She was recently promoted to our Asst Manager position. We hope to see you next time you are visiting this area. thank you Rupal Shah

"Best Western, East Brunswick"

3
02/10/2015

The short night's stay was quiet. The amenities are older and in need of an upgrade. There was plenty of hot water. I only stayed several hours due to an upcoming engagement. Mattress was a tiny bit uncomfortable.

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear Samuel Thank you for taking the time to write a review. We are pleased to read you enjoyed your stay and our location. Our housekeeping staff is excellent and really takes time and care in cleaning the rooms. We hope to see you next time you are visiting this area. thank you Rupal Shah

"Gross"

1
19/09/2015

Came just for a night for diesel nationals event with friends. Checked in room stunk of mildew and had a used dirty razor in the bathroom. Switched us to a new room, still stinks. Gonna drive an hour home and eat the $100 than stay in this gross Smelly room

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear Leanne Thank you for taking the time to write a review. We are sorry to read you did not have a pleasant stay. Our housekeeping staff is excellent and really takes time and care in cleaning the rooms. We hope to see you next time you are visiting this area. thank you Rupal Shah

"Not bad"

3
14/09/2015

All is good except for the included breakfast, wasn't upon expectations, need to work on the hygiene part of the breakfast hall , and the variety of food, apart from that the place was convenient for sleeping , clean and fairly comfortable

ebrunswickhotel, Manager at BEST WESTERN East Brunswick Inn, responded to this review
Dear Roger Thank you for taking the time to write a review. We are pleased to read you enjoyed your stay and our location. We will take a closer look into our breakfast options and will consider changing a few items. We hope to see you next time you are visiting this area. thank you Rupal Shah

"Worst Ever Hotel"

1
10/09/2015

Hotel Front desk was rude at check in and room stunk like pesticide and had half dead roaches. Would never stay here again. Then Breakfast ? what a joke. Nothing to eat unless you wanted syrup coated waffles, sweet rolls or cereal. If you are a diabetic or lactose intolerant you are in trouble.