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Best Western Hotel Westfield Inn, Westfield

435 North Avenue W, 07090-1433, Westfield, United States - See on a map
Best Western Westfield Inn - Welcome to the old fashioned hospitality and quiet graciousness of the Best Western Westfield Inn. The Best Western Westfield Inn is ideally located in the center of Westfield. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to the newly renovated Best Western Westfield Inn, where guests will find unsurpassed customer service and comfortable accommodations! Located in the heart of downtown Westfield's vibrant shopping and dining district, this New Jersey hotel offers guests modern amenities with the charm of a boutique hotel. The Best Western Westfield Inn is also home to the renowned French Restaurant, Chez Catherine. Guests staying at the Best Western Westfield Inn will find themselves just a short train ride from many New York City attractions such as Ellis Island, Radio City Music Hall and Times Square. Corporate travelers staying at this New Jersey hotel will appreciate being less than five miles from Merck and L'Oreal USA. This upscale hotel is also ideal for visitors in town on family events such as reunions and bat mitzvahs at local country clubs and catering halls. The hotel is also conveniently close to the Mindowaskin Park and the Miller-Cory House Museum. Hotel guests will find also an array of amenities including a complimentary full breakfast each morning, access to Westfield YMCA and business services. The Best Western Westfield Inn is pleased to offer superior customer service and a convenient location in Westfield. Make a reservation today and come see what true hospitality is all about!

Best Western

Hotel Westfield Inn




Hotel advantages

  • Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 353 guest reviews
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Sleep Quality

"Best Western Westfield, New Jersey"

rabxray, Pepper Pike, Ohio 04/06/2021

Front desk staff, Luisa, went far beyond being friendly and helpful. My wife and I made 2 reservations, one through Expedia, the other using points. My wife tried multiple times to cancel with Expedia, and got a runaround each time or was quickly disconnected. Luisa made multiple calls in our presence and later during our stay to try to cancel the reservation. Very satisfied with the hotel.

"Great Choice"

User 06/05/2021

A great choice of hotels in the area. Was warmly greeted by the front desk. Check in was quick and easy and the agent even recommended a local restaurant. Located right in town, perfect to walk to grab a bite.

Mishko Topalovski, General Manager at Best Western Westfield Inn, responded to this review
Thank you for taking the time to share your experience! We are trilled that you enjoyed your stay! As you mentioned we are located right in the heart of the town with in walking distance of everything our charming town has to offer. Thank you for choosing to stay with us and we hope to see you soon again!

"Great location"

User 21/03/2021

This hotel is in a superb location, with shops and eateries within walking distance. It is an older place, but is in the process of renovation. The rooms were clean and bedding comfortable. Very nice boxed breakfasts were provided because of Covid.

Mishko Topalovski, General Manager at Best Western Westfield Inn, responded to this review
Please allow me to begin by expressing our gratitude for taking the time to share your experience with us! As you mentioned we are located in the heart of the town with in walking distance of everything that's on offer. We are especially happy that you liked out ToGo breakfast as alternative to our usual complimentary buffet breakfast. Thank you for choosing to stay with us and we hope to see you soon again!

"Best Western"

sallymarra85, Cecil, Pennsylvania 15/03/2021

Large comfy rooms that appeared to be newly remodeled. Large bathroom. Generous grab and go breakfast . Super nice employees! Everything in walking distance in this quaint NJ town! Town was quite like a beach town. Close to train station if we had wanted to go to NY.

Mishko Topalovski, General Manager at Best Western Westfield Inn, responded to this review
Thank you for taking the time to share your experience with us! We are trilled that you enjoyed your stay with us! It is always such a pleasure when a compliment in regards to members of our team is received, as one of out top priorities is the providing our guest with exceptional service. Thank you for choosing to stay with us and we sincerely hope to see you again in the future!


User 21/02/2021

I would recommend this place to anyone! Clean specious rooms, very friendly and helpful staff. Seems to be newly renovated. The location is excellent close to everything in town. I would gladly stay there again.

Mishko Topalovski, General Manager at Best Western Westfield Inn, responded to this review
Allow me to begin by thanking you for taking the time to share your experience, your feedback is of great importance to us. We are trilled that you enjoyed your stay and we can hardly wait to welcome you back again soon! Thank you for choosing to stay with us and once again we are looking forward to your next stay!

"Would have been a good stay"

A6243RWjefff, Westfield, United States 01/02/2021

As a frequent business traveler, I do not like being surprised at check-in with "Pardon Our Dust while we renovate" sign. I realize that hotels need to be renovated over time, in order to maintain their appearance, but I feel that this should be made known to guests ahead of time, or at least a reduced rate be offered. I could barely conduct a conference call with the noise coming from a lower floor. Doors were left open as workers carried materials in and out, power tools used outside, just below my room, and and in the hallway, and workers yelling up and down the halls. This marred what would have been an otherwise good stay. Rooms are clean and very spacious, nice TV, very nicely appointed bathrooms, comfortable bed, and fast WiFi.

Mishko Topalovski, General Manager at Best Western Westfield Inn, responded to this review
Thank you for taking the time to share your experience with us as your feedback is of great importance to us. We are sincerely sorry for any inconvenience you experienced during the window replacement as that was our last major interior project we had planned. I must also say that I am particularly happy that you liked our newly renovated rooms as a lot of effort went into completing the renovation. Thank you for choosing to stay with us and we sincerely hope to see you again in the future.

"Pete's review"

User 21/12/2020

very peasant experience and the Best Western is in the heart of Westfield...convenient to everything...parking however is insufficient and the parking spaces themselves are very tight and there is very little public parking available on the weekends.

Mishko Topalovski, General Manager at Best Western Westfield Inn, responded to this review
Please allow me to begin by thanking you for taking the time to share your experience from your recent stay. Your feedback is of great importance to us as it helps us to learn and improve our service. We are thrilled that you enjoyed your stay with us. As you mentioned we are conveniently located in the hear of our charming town located close to everything. We are sorry for any inconvenience you experienced with the parking and we are sincerely hoping to see you soon again.

"A great place to stay"

User 03/12/2020

This is the third time we visit. We come for my son's treatments with Dr.Rosenfarb.Even though in our first stay back in March they were already on renovation, we still choose to come back to this hotel.The renovation hasn't affected the status of the rooms we stayed in or the quality of service we received.The rooms are clean and spacious,the staff is very accommodating and helpful. The rooms we have stayed in have always been clean and everything in them working properly.The bagged breakfast is very generous and more than enough for one person. We've had a great experience three times in a row at the Best Western Westfield inn.

Mishko Topalovski, General Manager at Best Western Westfield Inn, responded to this review
Thank you for taking the time to share your experience with us from your recent visit, we are trilled that you enjoyed your stay. As you mentioned we are almost fully done with the renovations of the property. Although we can hardly wait to go back to our normal hot buffet breakfast we are very happy that you enjoyed our prepackaged breakfast option. Thank you for choosing to stay with us and we are looking forward in seeing you again soon!

"Still excellent"

Martin aryeh W, Jeruslem 24/11/2020

I've stayed at this property four times in the last two years and the standard is always well maintained.check in and out is efficient and friendly. The rooms are spacious , properly equipped with kitchenette good connectivity including flat screen T V comfortable bed with medium quality bright white linen excellent bathroom with good water pressure and instant hot water in a shower cubicle with a door not one of those horrible curtains that some hotels use. Towels are the same standard as the linen. Housekeeping is well managed and the room and general areas are very clean although in the current COVID 19 situation rooms are cleaned on the basis of guest request which is currently universal across all hotels . There is a complimentary breakfast which at the moment is in the form of a packed meal collected from reception , the morning restaurant is closed , as is the excellent gym due to COVID 19 precautions, Indeed covid 19 restrictions and precautions are diligently maintained . I travel approximately eight months of the year to various parts of the world and am fortunate to generally stay in some of the best five star hotels , this property is obviously not in that category but it's just nice and comfortable with a homely atmosphere and the main reason for that is the staff who are extremely friendly and helpful .if you need a hotel in this area don't hesitate to make a reservation here.

Mishko Topalovski, General Manager at Best Western Westfield Inn, responded to this review
Allow me to express our gratitude for taking the time to share your experience in such great detail from your last stay with us. I must say that is a particular pleasure to receive a compliments in regards to our team here at the BW Westfield Inn. Thank you for your loyalty and we are looking forward to your next stay.

"The hotel doesn't reflect the star rating neither the price they are charging for."

spartie3, Fort Pierce, Florida 04/10/2020

We were not told that the hotel was going through renovation and therefore when we arrived we saw that the floors were dirty, so the elevator and the concierge. When we arrived there was no one at the reception to greet us, in fact there was no reception at all. At first I thought we got the wrong door. It didn't look like a hotel at all (picture attached). After making a bit of loud calls, a very nice lady showed up half asleep. She politely gave us the key for our room. The key was not programmed properly so I had to do couple trips to "reception" to fix it. It supposed to be a four star hotel, however the rooms were small, the bathroom sink didn't work. The hallway was noisy and loud. The kids had difficult time to fall asleep. The price for the room was higher because it included breakfast. However when I request about the breakfast the lady told us due to covid they have cancelled the breakfast.

Mishko Topalovski, General Manager at Best Western Westfield Inn, responded to this review
Allow me to begin by sincerely apologizing for not fully meeting your expectations. However you did touch on few issues during your stay that I would like to address. In regards to the breakfast we were mandated to have the area closed as to prevent the spread of the virus and keep our guests and staff safe. However we did and still are offering prepackaged ToGo breakfast bags containing generous amount of selection. We are fully aware that it can not be compared to our usual complimentary buffet breakfast so we are eager, like everyone else, for things to go back to normal. The final piece of our interior renovation project was our lobby and back office areas. Obviously while the renovation was ongoing it did cause a disturbance in our normal work flow. The work now is completed and we are back to normal and i must state that we are receiving high praise from our guests. We are fully aware that it affected your stay and we are sorry once again for any inconvenience it has caused you. In regards to your room key situation I really do not have an explanation for the malfunction as I can assure you its not a common occurrence. You have stated that the rooms were small which we find to be a bit surprising observation. Our room selection is either standard hotel room or suites which are significantly larger. That being said we are grateful for taking the time to share your experience, as any feedback helps us to learn and improve. We are sincerely sorry for not meeting your expectations and we wish you and your family many exciting and safe future travels.

"Perfect place"

jdibartolo5, Glen Cove, New York 30/04/2020

Always enjoy my stay at Best Western when I go to Westfield for Dr Rosenfarb for acupuncture treatments. I appreciate the discount for his clients and little xtra amenities with kitchenette for low vision people.


User 09/03/2020

Hotel is under renovation, which is fine. Stayed in newly renovated room. Shower door was not properly leveled and it slid open while showering. Used the soap dish from the sink to keep it closed. TV would not turn on. Called the desk. The person said, "I don't know anything about the TVs or remote, sorry." The next morning the facilities person came and took care of it instantly and could not have been nicer. Too bad the night staff are so poorly trained! If you are a light sleeper, please know that a local train goes by and blows it's whistle. Last thing, the wall outlet near the head of my bed was falling out of the wall! Very poor work, and could be dangerous!

Mishkot1675, General Manager at Best Western Westfield Inn, responded to this review
In behalf of our enitre team here at BW Westfield, I would like to sincerely apologize for failing to meet your expectaitons during your stay with us. As you mentioned we are currently undergoing full renovation to our guestrooms whch just recently was completed. We are aware that we do have outstanding smaller issues that need to be addressed asap and we are in the process of going over our punch list. All of your remarks in regards to the room you stayed in have been addressed as of today. It is especially disheartening to hear the response you got from our front desk agent in regards to the remote control, please be assured that is an isolated incident that has been addressed with the front desk agent and will never happen again. We pride our selves with our team's professionalism to which can attest our many positive feedback that we constantly get from out guests. Thank you for taking the time to share your experience and we sincerely hope you will give us another opportunity to serve you better. Sincerely Mishko

"Basic Hotel, with near YMCA access"

howards50, Albany, New York 10/11/2019

Basic hotel with basic hotel breakfast. Conveniently located in downtown area and they provide access to nearby YMCA which is within walking distance. Hotel was under renovation when we were there. The staff was helpful and friendly

"Great location but had some problems"

User 21/10/2019

I had different impressions of my stay here. The good: great location to everything in the downtown area. Movie, local arts, great restaurants all within a short walk from the hotel. The room we received was spacious and had everything we needed. Personnel was caring and helpful in pointing us in the right direction. The cons: We had what I consider to be 2 flaws to our stay. The first morning we were treated to a cold shower which management said was due to a breakdown. We were traveling for 2 weeks and had 3 suitcases in our room. We didn't want to leave them in the car. When we checked out, they were doing a test on the elevator so my wife and I had to maneuver 3 suitcases down a narrow stairway. Not the end of the world, but still an inconvenience. I received a survey letter from Best Western shortly after my stay and I pointed these things out. Management emailed me back to state how sorry they were and that my account would be reimbursed 18,000 points. To date, I have never received them. I wanted to try this hotel because it was so close to my brothers house. I will probably give them another try when I visit again.

"Convenient & comfortable"

BilleJean, Boston, Massachusetts 16/10/2019

We had a suite room with stove & frig, conveniently located near to family, shopping, dining and train station. Surprisingly quiet, considering Inn backs up to train tracks. Good breakfast with (real) scrambles eggs, link sausage and fresh fruit cup (if early).

Mishkot1675, Manager at Best Western Westfield Inn, responded to this review
Allow me begin by expressing our gratitude for taking the time to share your experience with us. We are trilled that you enjoyed our complimentary hot breakfast as we always try to offer our guests as many variety as possible. Thank you for choosing to stay with us and we sincerely hope to see you again soon.

"No TV"

E48PAmatthewh, New York City, New York 11/10/2019

We stayed for one night as we were in town for a funeral. Upon arrival while driving into the property, we noticed a large amount of debris left outside in the parking lot, blocking parking spots. This debris was due to ongoing renovations. The room we were assigned was one of the renovated rooms. The room was in fair condition, with new flooring and the bathroom was okay. The new wallpaper in the bathroom was covering some large imperfect indentations/damage and was poorly done. The ceiling in the bathroom was stained and peeling. I was very disappointed that our TV did not work. It turned on but you could not change the channel. We called the front desk and they tried troubleshooting by disconnecting the cable box for 30 seconds. That didn't work. So, we paid over $150 for the room and had no tv. I will say there was a young lady who initially checked us in. She was pleasant and very nice to deal with. Had it not been for her, our rating would have been even lower.

Mishkot1675, Manager at Best Western Westfield Inn, responded to this review
In behalf of our entire staff here at Best Western Westfield Inn I would like to apologize for the inconveniences you experienced during your stay. Your business and satisfaction are important to us and your feedback helps us improve our service level, thank you for taking the time to share your experience. It is always such a pleasure to receive a compliment in regards to a member of our staff. We are hard at work to complete the outgoing renovation in the shortest time possible as we are certain once compeleted we will be able to provide our guest witn superior service and experience. Thank you for choosing to stay with us and we hope to see you again soon. Warm Regards Mishko

"Fantastic Hotel"

vincentlorenz, Arlington, Virginia 03/10/2019

Great location and great staff. There is work in progress but the difference between the "new" and the "old" rooms is night and day. Bathroom has bright LED mirrors and big walk in showers. Breakfast is free and offers more than the usual best western with cappuccinos among a wide variety of other items. Rooms are always clean and staff is always professional. Walk to train, bus, food and shopping. I look forward to renovations being complete

Mishkot1675, Manager at Best Western Westfield Inn, responded to this review
We are very happy that you enjoyed your stay with us. We are hard at work to complete the outgoing renovation as soon as possible, as we are certain we will be able to offer our guest a superior service. Thank you for staying with us and we hope to see you soon again.

"Good value"

Martin aryeh W, Jeruslem 25/09/2019

I stayed a his property for three weeks during which time I found most aspects to be satisfactory,the property is very well located for shops and restaurants if additionally you are attending the acuvision clinic of Dr Rosenfarb then. It's an easy 10 minute walk to his offices.The check in and out were efficiently handled and the reception staff Amanda ,Roberta and Morgan are extremely pleasant Roberta the the night clerk was especially helpful .The room (337) was spacious and reasonably furnished with a work station micro wave fridge and TV the bathroom was similarly of a good size toiletries are basic but appropriate to this price point water pressure is adequate but water temperature is very hit and miss sometimes the hot water is not as hot as it could be ,towels and linen are of average quality and adequate .sleep quality was as it should be as the room was very quiet the bed was also comfortable.Housekeeping kept the room clean but was a bit slapdash with restocking often I was left without toiletries and on one occasion the trash cans were forgotten and left unemptied linen was changed on an adhoc basis .The hotel offers a hot breakfast which I found not to be to my taste there are a lot of pre cooked commercially packed items including scrambled eggs and omelettes which are factory flash frozen and then reheated in either the microwave or oven , not sure how healthy that is ,that apart Anya who runs the breakfast room is charming and does an excellent job complying with guests short this is a good value hotel and I would definitely only stay here when I return to Westfield

Mishkot1675, Manager at Best Western Westfield Inn, responded to this review
Thank you for taking the time to share your experience from your recent stay with us. We really appreciate such a wonderful and detailed feedback. It is always a pleasure to receive such a wonderful compliments in regards to a members of our staff. I will share your words with them as I am sure they will be encouraged by them. Thank you for choosinf to stay with us and we are looking forward in seeing you soon again.

"Location! Location! Location!"

User 24/09/2019

Being located in the heart of the town and more importantly next to a train station makes it a commuters dream! The staff are very nice and professional. The breakfast selection is excellent. The high speed internet is up to par. You can go wrong with this hotel, strongly recommended!

Mishkot1675, General Manager at Best Western Westfield Inn, responded to this review
Thank you for taking the time to share your experience with your recent stay. We really appreciate your feedback. We are very thrilled that you enjoyed your stay and we are grateful for your kind words. We are looking forward in serving you again in the near future. Warm Regards

"Perfect location! Professional and courteous staff!"

User 24/09/2019

I have being using this hotel for a while now and I must say that It was a pleasure to stay there every time. The hotel is under renovation and comparing the old rooms vs the renovated ones the difference is huge. I am very big fan of the new look. The staff is very nice and professional. The breakfast is excellent. Overall excellent hotel!

Mishkot1675, General Manager at Best Western Westfield Inn, responded to this review
Let me begin by thanking you for taking the time to share your experience with us and for your loyalty. We are hard at work to complete the undergoing renovation project as soon as possible as we are certain we will be able to offer superior service to our guest. We are very happy that you enjoyed our complementary hot breakfast and we are looking forward in seeing you again soon! Best Regards


User 24/09/2019

I have stayed at this hotel for few days and I must stay I really enjoyed my stay. There was a problem with the hot water that I reported to the front desk on my way to work. When I got back the issues was resolved. To addition I got follow up from the manager making sure that the issue was resolved the next day. I am thankful for the care shown. Will stay here again when in the area.

Mishkot1675, Manager at Best Western Westfield Inn, responded to this review
Allow me to express my gratitude for taking the time to share your experience with us. Your feedback is of great value to us as it helps us learn and improve our service. We experienced a mechanical failure with our hot water pump that caused issues with the hot water circulation and we tried our best to get the issue fixed as fast as possible. Thank you for choosing to stay and we are looking forward in seeing you again soon.

"Excellent hotel and staff!"

User 23/09/2019

We had a very nice stay. High mark to all of the staff, they were very helpful and professional. The complimentary breakfast was a delight. The breakfast attendant Anya was on top of everything. We will be back for sure!

Mishkot1675, Manager at Best Western Westfield Inn, responded to this review
Thank you for taking the time to share your experience with us. We are very happy that you enjoyed your stay with us. It is always a pleasure to receive a compliments in regards to our team members. I will share your comments with them as I am sure they will be encouraged by them. Thank you for choosing to stay with us and we hope to see you soon again.

"2019 version of Faulty Towers"

Irene C, Chicago, Illinois, United States 23/09/2019

If I could give 0 stars, I would. Let me start out by saying our entire family from all over the US came into this small town to celebrate a family wedding. 2 days before my arrival, I was charged for a weeks stay for someone else. Over 600.00 dollars that pulled from my personal checking and savings accounts. They could not help me fix this with the bank and it was their incompetence that did it to me. Then we check in and half the parking lot is covered in construction materials, because the hotel is under construction and we were never told. Starting at 6 am all we heard was banging and noises that sounded as if they were coming through the wall. On Thursday and Friday, the day of the rehearsal dinner and wedding, we had no hot water. Again no one told us. For 2 days no hot water and it is because the, "plumber lives an hour and a half away"!!!! They had water at the front desk with fruit in it. The fruit was not changed for 4 days, do not drink it. They also thought it was genius to remove all carpet and put in hardware floors, so God Bless you if you are on the 1st or 2nd floor. For the rest of your stay you will hear every movement above you. STAY AWAY from this hotel if you know what is good for you.

Mishkot1675, Manager at Best Western Westfield Inn, responded to this review
Thank you for taking the time to share your experience with us. In behalf of our team I would like to sincerely apologize to you for all the inconviniences you experience. If you would allow me I would like to addres the hot water issues you experienced. There was mechanical failure of the hot water circulation pump. Unfortunately mechanical failures like this although not often can happen and they are impossible to predict. We did everything in our power to sort the issue as soon as possible. We are hard at work to complete the renovation as soon as possible because we are certain that we will be able to provide a superior service to our guest once completed. The only think I find surprising in your review are the hours.The renovation crew starts their work after 9:30 am and they are finished usually by 6pm. I will follow up with them to see if they did anything different that morning. All of that being sad once again I am sorry for the inconveniences you experienced and I wish you many safe and exciting future travels.

"I guess hot water isn't a necessity"

Brianna W, Chicago 22/09/2019

Poor excuse for a hotel. The town is beautiful but this hotel is a disgusting eye soar on that community. We stayed at the hotel for three days and for three days we had no hot water. Mind you we filled the hotel for a family event. Our room also was next to a room they were doing construction on. We heard constant knocking, banning, screwing, drilling etc. Between the hours of 6a-12p and than again from 5p-9p. When we brought up this up to management we were met with excuses and no resolution. We finally got to leave this morning from this hell hole. The only decent part was the continental breakfast. If you're willing to spend over $500 for no hot water and construction, by all means check this place out.

Mishkot1675, Manager at Best Western Westfield Inn, responded to this review
Thank you for taking the time to share your concerns with us. Your feedback is important to us. I would like to apologize for not meeting your expecatations and wish you many safe and exciting future travels.

"my roommate and I had been staying at this location after MD visit.We are very grateful to the WPD and the Rescue Squad"

User 18/09/2019

I recognize this motet is a business.and appreciate the past relationship we shared.When I returned to the Inn with my roommate in ccu,intensive care, and was given a prognosis, which was grim.I felt that similar coldness that we wrote about after our last stay.I attempted and did book a stay up in New Providence,Closer,to Hospital,and they were having a special rate.I was denied.the rate and at the time I was a Diamond Member.I calculate my financial loss to be at least 200.00. Nothing was done. I assure you that that will be my last stay at the Westfield Best Western. And that's sad because WE. had enjoyed a majority of the staff and we wish to thank all in Housekeeping and The overall experience was not as expected.I'd rather not comment much more ,as it is where.I whole strongly recommend considering the New Providence Best Western Plus.Thanks to all the overworked Housekeeping staff, and to Amanda, Last time for these guests.


melaniem741N, Jarrettsville 15/09/2019

This hotel is conveniently located. There is plenty to do within walking distance. Many shops and restaurants and banks that you can easily walk to. On Saturday morning there was a farmers market next door as well. Parking however was a hassle

Mishkot1675, Manager at Best Western Westfield Inn, responded to this review
We are trilled that you liked the location of our hotel. We are indeed located in the heart of the town and with in few minutes walking distance from all of the different restaurants, bars our charming town has to offer. We are very grateful to you for taking the time to share your experience, we appreciate your feedback. Thank you for choosing to stay with us and we hope to see you soon again.

"Ehhhhh "

TravelJLF, New Jersey 14/09/2019

My in-laws stay here often when in town. They stayed again this week. The hotel has been somewhat renovated, we noticed when we came to pick the in-laws up, The phone was across the room from the bed, the bagels in the morning were not near as good as they use to be ( now small and taste like frozen bagels) and the phone charging dock next to the beds don't work. Overall not super impressed.

Mishkot1675, Manager at Best Western Westfield Inn, responded to this review
Hello Thank you for taking the time to share your experience with us. We appreciate your feedback. As you probably noticed we are in a middle of fully renovating our hotel, the issues you experienced will all be addressed as soon as the renovation is completed which we hope will be done fairly soon. We are actively gathering input from our guest about things that we can improve in regards to our complimentary breakfast. Thank you again for sharing your experience and we hope we will see you and your in-laws soon again.

"Great customer care!"

User 12/09/2019

The front desk staff are a delight! The location could not be better! Walkable distance to all the restaurants, bars and most importantly train station. Strongly recommended! The hotel manager was excellent went above and beyond to help with the small issue I experienced, not worth mentioning. I'll be back for sure!

Mishkot1675, Manager at Best Western Westfield Inn, responded to this review
Dear AAdamos Thank you for taking the time to share your experience. Your feedback is very important to us. We are very happy that you enjoyed your stay with us. We appreciate your kind words and we are looking forward in seeing you again! Warm Regards

"Great stay!"

User 10/09/2019

The location was excellent, walkable distance to everything in town. A block away form the train. Commuter's dream. The breakfast was very good, large selection. The staff very helpful and pleasant. Keep it up!

Mishkot1675, Manager at Best Western Westfield Inn, responded to this review
We are delighted that you enjoyed your stay with us. Thank you for taking the time to share your experience with us. Your feedback is very important to us. Thank you for choosing to stay with us and we are looking forward in seeing you again soon.

"The meaning of total."

Barbara M, Wenden 04/08/2019

Hotel had unique décor. Good breakfast. Clean. However, I made reservations over phone for 2 nights. Specifically asked what the total would be & when I received answer, I asked if that included all charges, or if more would be added. Well, as it turned out, the total she gave me was only for one night, so the room cost double what she told me it would cost. Don't know what part of total she didn't understand. Needless to say, I was not a happy camper. So, beware. If we had been on a tight budget, that could have been disastrous.

Mishkot1675, General Manager at Best Western Westfield Inn, responded to this review
Thank you for taking the time to review your recent stay with us. We really appreciate your feedback as it helps us to learn and improve our services. We are very happy that you enjoyed our complimentary hot breakfast and found our hotel to be clean as the cleanliness of our hotel is one of our top priorities. In behalf of our entire team I would like to apologize to you for the misunderstanding regarding the cost of your stay. I will follow up on the situation with our front desk team so we can prevent similar situation from happening again. I would like to thank you for choosing to stay with us and we are looking forward in seeing you again in the future.

"Nice hotel, some street noice"

katenj, new jersey 28/07/2019

I stayed here on July 27, 2019 for a wedding in the area. It's a little confusing when you first get to the hotel because you're not sure really where to turn into park. There's parking behind the building but there's not a lot of it. My room was on the second floor. The bed was comfortable the air-conditioner worked. The bathroom is also very clean. On the second floor is the room where you have your continental breakfast. Since it is located right on the street there is quite a bit of street noise. There's also many shops and restaurants that are within walking distance, which is good because if you leave with your car you might not get a parking space when you get back. The only complaint I would really have is the shower. The shower curtain is cloth and I found that it got the floor quite wet even with a towel on the floor.

Mishkot1675, General Manager at Best Western Westfield Inn, responded to this review
Thank you for taking the time to share your experience with us. We really appreciate your feedback as it helps us to learn and improve our service. We are very happy that you overall enjoyed your stay with us. As you most likely noticed we are in a middle of fully renovating our hotel, once the renovation is complete, which we are hard at work to finish as soon as possible, the small issues you mentioned with the shower curtain and the parking space will be resolved. Thank you for staying with us and we hope to see you again soon.

"Nice Hotel"

User 28/07/2019

We stayed here for a family reunion. The ad for this hotel does not play up their location like they should. Over three days we only used our car three times. Restaurants, shops, a grocery store all within a short walk from your room. The room was really nice. The beds were comfy and it seemed to be newly remodeled. My only complaints are the lack of carpeting seems to not drown out any noise fron the people on the floor above us (we stayed on the 2nd floor) and the water pressure in our shower. But the house keepers were very attentive and the breakfast had a good selection for being free. The train stops at the end of the block for those wanting to explore. They also had a great farmers market at the train station. We will definately stay here again! We loved it!

Mishkot1675, General Manager at Best Western Westfield Inn, responded to this review
First i would like to begin by expressing my gratitude for taking the time to review your recent stay with us. We really appreciate your feedback as it helps us to learn and improve our service to our guests. We are very happy that you enjoyed your stay and that you liked the location of the hotel which is something our guest love about our hotel. I will share your comments with our housekeeping team as I am sure they will be encouraged by your remarks. Thank you for staying with us and we are looking forward in seeing you again soon.

"Latest of multiple stays"

User 26/07/2019

The hotel is under renovation,that must be kept in mind. That being said I believe this places additional pressure on everyone.We have always enjoyed our experience while in Westfield.l would be remiss not to comment that there appears to have been a dynamic inserted into the recent past interpersonal connection with staff and guest.We were scheduled for a late checkout (noon).The house phone began to ring at 12:03 ,and many frequent times thereafter.We finally stopped this banter on the phone.,Were able to obtain a cart arrived at the desk13:17,Attempted to explain our issue,offered to pay for the inconvenience.The response was well there is a very “wealthy guest who wants to check in at 13:00.And she is furious! We asked as to her whereabouts so that we could apologize in person for inconvenience to her,we were told she was out clothes shopping.We were then reminded for at least the one hundredth time”Remember you're in WESTFIELD “ . Thank you so much. I was born here, My Father was born in a home on near the original post office in 1903 his parents lived here before him,as did my Mothers parents,And I have been employed by the town in my early years and I am able to read a map.Now I understand that your reasoning was that English is not your first language. That is fine. However it would have been beneficial if you choose to remain at the desk so we could have checked out in a more rapid fire manner.I think if we all take one thing away from this experience,get over selves

Mishkot1675, General Manager at Best Western Westfield Inn, responded to this review
Hello Please allow me to start by expressing my gratitude for taking the time to share your experience with us. We really appreciate your feedback as it helps us to learn and improve our service. It seems that your check out process was not up to our standards, please rest assured that I will address the issue with our front desk team so we can prevent future occurrences. In behalf of our entire team I would like to thank you for your loyalty and we are looking forward in seeing you soon. Warm Regards

"Comfort and Luxury"

Departure56513514987, Lake City, South Carolina 23/06/2019

Excellent service and close to restaurants we walked to Vicky's for Breakfast and Figuerro Italian for graduation dinner. We walked to nearby shops and stores. Smiles await you when entering the lobby. Remodeled Rooms are Gorgeous with new wall paper, hardwood floors, new vanity in bathrooms and shower. The bathroom tiles on floors are new and in shades of white/gray/black.

"Does The Job"

Catherine C, Bedford 06/06/2019

I stayed at the Best Western Westfield for my wedding. It's conveniently located to the venue I was married in town. We stayed pre-renovation, so I'm sure they have some great things in store as far as updating the aesthetic or ventilation of the place. All around hotel prices have gone up incrementally over the past 15 years, so I suppose it's among the proper cost for its value. The value being its location. The staff was friendly, I didn't have many run-ins with them. It's very small. The bathrooms in our room were my favorite part.

"Superb Hotel "

RC0710, East Amherst, New York 03/06/2019

Stayed 2 nights while attending a funeral. Stayed in room 339, which was extremely clean, with a quite efficient A/C, with two queen size beds, a functional microwave, refrigerator and single serve k-cup machine. The owner, Christian was extremely helpful in getting us information regarding a blanket we were interested in purchasing. The breakfast area was clean and provided an assortment of items. Typical “free “breakfast fare, which I would rate a 7/10. Would stay again if ever in Westfield. The location is super for walking distances to restaurants and stores.

"Perfect spot in downtown Westfield"

435sheilad, Bloomfield, New Jersey 14/05/2019

Our trip was centered downtown and we were able to shop and eat without moving our car. So convenient ! We will definitely utilize this Inn again as our family lives here. Also, train to NYC right across the road !

"Personalized service and awesome hospitality"

Lisa P, Scotch Plains, New Jersey 07/05/2019

We worked with Christian to not only block off rooms for a family event, but also to use space in the hotel for family meals together. He and his staff worked tirelessly to make everything perfect for us, coming up with a creative solution when room was tight. The incredible service made our family weekend perfect. We couldn't have asked for more accommodating, polite or guest focused attention. We will never look any further that Best Western Westfield Inn for needs of this nature in the future.

"Refurbishment Project Seems to be Going Well"

edgar021, Wappingers Falls, New York 06/05/2019

Some reviewers have commented on problems at the hotel, either with "age" issues or construction impact. We would like to report that the refurbishment project seems to be well underway and the hotel is getting a good makeover. There was a little noise, from work on the second floor, but it ended just before dinner time. There was a little construction "dust" in the stairwell, but management seems to keep on top of things and is sensitive to guests' concerns. Our room was refurbished, and in Excellent condition. All promised amenities were available and working well. We used the WiFi, coffee pot, and hair dryer. The tub/shower is roomy, as is the room itself. We appreciated the sitting area, and the individual room climate controls. The hotel's location is terrific. Walking distance to several restaurants, upscale shopping, and the train station, all within a few blocks. Breakfast was average, typical of low-end buffet style offerings. Staff was pleasant and helpful. Thank you.

"Hit and Miss"

User 28/03/2019

Fantastic location in downtown Westfield—walk to shopping, restaurants, train. Room is clean, good sized and has a fridge and microwave and free wi-fi. There was no hot water for a morning shower on the first morning. It was fixed by afternoon, though. Staff was apologetic but nothing offered (eg credit) to make up for it. Housekeeping did not replenish coffee or toiletries that were used up. Eggs and potatoes at free breakfast were cold. Will stay again when I come back to town because of location and will hope for better experience.

"Bathroom flooded, general manager ignored us"

kleinsam60, Saint Louis, Missouri 20/01/2019

The bathroom ceiling started leaking water because it was raining outside. Then a few minutes later it started pouring out water and the entire bathroom was flooded, destroying our possessions that were still in the bathroom. We avoided entering the bathroom to retrieve them because we were advised not to by the front desk due to a possible electrical hazard. They moved us to a different room, and said the manager would be in touch about compensation. The general manager, Kimmy, was less than helpful and told us she was not able to refund our room. She said that they could either reimburse us up to $100.00 for our damaged items, or offer us a free two nights next time we were in NJ. I knew we would be back so I went with the second option. I asked if I could get something in writing that said that, but she said she wasn't going anywhere and we could just ask for her. To make a long story short, she did "go somewhere" and the new management team wasn't willing to help us. Not only did we never receive any compensation for the damaged items, but never got to try them again. The only thing we did get is 3000 best western points which are worthless to me because I try to avoid best western like the plague, but they are the only hotel in Westfield.

Westfield_Inn, General Manager at Best Western Westfield Inn, responded to this review
Thank you for taking the time to leave a review and we are sorry to hear about your experience with the previous management company. We are now operated by a management company with no association to the previous. Unfortunately we were not here at the time of the incident to handle and are unable to provide free rooms based on the previous management companies verbal agreement as we are now a new and separate entity. I am more than happy to discuss the incident further and provide any assistance personally for the future. We do hope that you will give us another chance and wish you the best in your future travels.

"Excellent location, friendly staff"

Brigitte T, Boston, MA, United States 17/12/2018

I have stayed at the Best Western Westfield Inn for a few years now when I come to the area. The location is convenient next to the NJ Transit station and the stores and restaurants of Westfield. The hotel combines traditional charm with modern amenities. The included breakfast offers many options. The wifi worked perfectly.

Westfield_Inn, Customer Care Lead at Best Western Westfield Inn, responded to this review
Hello Brigitte, Thank you for your kind words and constant loyalty to our location. We are pleased to hear you enjoyed your stay and hope to see you again soon! Kind Regards, Customer Care Lead Best Western Westfield Inn

"Great All Around Expierence"

User 30/11/2018

We like to stay outside of the City but close to transport in and the Westfield Inn is perfect. NJ Transit along with a number of restaurants and shopping all within walking distance. My family and I travel to this location a couple of times a year but I am writing this review following our most recent stay because we noticed some nice changes. Breakfast was great, new additions this time; make your own waffles and a cold yogurt dispenser were now available that were not in the past. The worker refilled our coffees and if your in at the right time, warm cinnamon rolls! New staff this time and we did find out the property is under new management. We met the new general manager Michael Camassa, who sat down and talked with my wife and I for a bit which was a pleasant surprise as we find management can be absent on the front lines. This was clearly not the case here. Hotel is dated, could use a refresh but is still very clean. Housekeeping was great and the front desk friendly enough. We look forward to our next stay and hopefully continued improvements. Highly recommend. Thank you to Michael and the Best Western staff.

Westfield_Inn, Customer Care Lead at Best Western Westfield Inn, responded to this review
Hello Jim, Thank you for your kind words! I will be sure to relay them to our staff. We are truly elated you enjoyed your stay and hope you will visit us again soon! Best regards, Customer Care Lead Best Western Westfield Inn

"Awful hotel - Buyer beware."

User 25/11/2018

Sink did not drain. Tub did not drain. We were assured that if we endured the defects for the night that the maintenance person would fix it in the morning. Then in the morning we were told that he was not coming until the following day. Kid you not! Had we known we would have these conditions for more than 12 hours, we would have checked into another hotel. But that's not all: stocking breakfast supplies appears to be be afterthought. We stayed for three days. They had no napkins -- they ran out -- for all three days. No one went to the store to get any? Same thing for cream cheese, cereal (other than Total), and no maple syrup the last day for the make-your-own waffles. Walls and ceilings are thin so if you hear people and TVs in the room above you and next to you. And there is a train station adjacent to the hotel with trains coming late and early. I travel in dozens of hotels a year for work and I made the mistake of staying at this one for Thanksgiving weekend. (My sister also stayed in the hotel and told me her TV did not work). Buyer beware.

"Room was dirty"

User 05/10/2018

Had a very disappointing stay. The room seemed like it had not been cleaned. We checked in late and decided to make the best of it. Bath tub had mold on it. Hair on the bed and I am attaching a picture of what the sheets looked like on one of the beds. The toilet whined all night and we were on the second floor and heard people walking all night. I wrote to the manager about the lack of cleanliness as per the recommendation of the staff (wrote to Michael Camassa, General Manager) and received no response. The staff was very pleasant and apologetic.

"Average Last Minute Booking"

Sivya L, Rahway, New Jersey 28/09/2018

First and foremost, get black out curtains. The room we were given faces a very nearby building that had lights on in rooms facing ours until late at night. Sheer curtains let in all light. The decorative curtains do not close to block out light. This is a huge oversight to guest comfort and would not be that expensive to correct with new curtains or, pull down shades installed. Decor is out dated including the front desk area. Carpet in room appeared in good condition but had a "sticky" feel to it in bare feet. The price for the room was quite high for the quality unfortunately we had no choice as we live nearby and our a/c broke that day and the Best Western in Westfield was the only hotel nearby with a room available. I would not purposely book this hotel otherwise, nor would I recommend based on the price vs the quality of accommodations. Having said that, the bed was fairly comfortable and pillows were adequately supportive. Room was very clean also and considering how close to the railroad tracks this room was, extremely quiet at night. Personnel were professional and pleasant. This hotel is good for someone that doesn't have high expectations or needs and wants to be in a nice town, with easy access into New York City.

"Close to train to NYC"

User 25/09/2018

We enjoyed our stay at this cozy hotel in Westfield. The hotel was quiet and clean, the staff friendly and our room very comfortable. The hotel is located about a 2 minute walk from the commuter train to Newark/New York and there are many nice restaurants within walking distance.

Westfield_Inn, Guest Relations Manager at Best Western Westfield Inn, responded to this review
Thank you for your review. We are so glad you enjoyed your stay. We hope you will stay with us again soon!

"Comfortable bed, friendly staff"

User 08/09/2018

Convenient location, rooms spacious, clean, very comfortable king bed, tiny lobby and front desk. Staff exceptionally welcoming, professional and personable. Close to train station. Generic exterior. Not fancy, but a comfortable motel. Breakfast included w room includes scrambled eggs for those who need protein.

Westfield_Inn, Guest Relations Manager at Best Western Westfield Inn, responded to this review
Thank you for your review. We truly appreciate your feedback and hope you will stay with us again in the near future!

"Very nice facility"

User 31/08/2018

We love coming to Jersey. I love the people at Westfield in. Very polite and pleasant people. I would reccomend this facility to anyone. There breakfast is always fresh and hot and there juice is always fresh

Westfield_Inn, Guest Relations Manager at Best Western Westfield Inn, responded to this review
Thank you so much for choosing the Best Western Westfield inn, we truly appreciate your positive feedback! I will be sure to relay your kind words to our staff. We hope you will consider staying with us again soon.

"A pleasant stopover"

howardwarwick, Twickenham, London 13/08/2018

Visited Westfield for a family birthday and stayed here last year. It's not special but it has everything you need including friendly staff and a car park. Westfield is a nice town and the hotel is well situated in the 'walking' area close to shops and a wine bar across the road!

Westfield_Inn, Guest Relations Manager at Best Western Westfield Inn, responded to this review
We are so glad we could be of service and thank you for your positive feedback. We hope to see you again soon.

"Not as good as it used to be"

User 31/07/2018

It's a shame as the location is great. Some of the reception staff are not friendly or helpful. The rooms are often not amazingly clean. They don't hoover often or clean tiles etc. If you stay over a week you will need to ask to get your sheets changed. The breakfast is not great and often don't have yoghurts etc. (Not topped up during the morning, so go early). No water or anything on arrival. The beds are comfy and location is good - otherwise would rate as a 2.

Bernadette D, Front Office Manager at Best Western Westfield Inn, responded to this review
Dear Natalie: Thank you for your feedback regarding your recent stay at our property. I apologize that you were unhappy with your stay with us. Should you ever feel unsatisfied with any service or amenity, please do not hesitate to ask for a manager immediately. We always want to know if a guest is unhappy, so we may do our best to make the issue right for you. I am very surprised to hear the unfortunate news that you did not feel properly accommodated and welcomed by a member of our staff. Our agents and other staff members truly love what they do here and thrive on guest satisfaction. I apologize this characteristic was not better displayed to you. Please know that we are always striving to go above and beyond for our guests. We are continuously providing further education to our staff on guest service related matters; in conjunction with working as a team to provide the best overall amenities and experience to our guests. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. Your satisfaction is important to us and we will be using your feedback to implement improvements, ensuring we offer an overall superior experience in the future. I hope that you will consider staying with us again; so we may have another chance to provide you with a much improved and higher quality overall experience. If I can provide any assistance, please don't hesitate to contact me directly at 908-654-5600 x 402. Warmest Regards, Bernadette Dear Front Office Manager Best Western Westfield Inn

"Clean comfortable room at a great price"

User 27/07/2018

Nice hotel with clean, comfy rooms. Right downtown, easy walk to all the local shops. Very reasonable price, especially since we had a small, but fully stocked, kitchen! Would gladly stay there again, and would definitely recommend.

"Walk-able, downtown, best breakfast"

User 06/06/2018

This is a great hotel in Westfield NJ. Great rooms and amenities. Great breakfast, Set in downtown Westfield, walkable and close to train station or Port Authority bus lines. All of the staff, from room reservation, to housekeeping, to front desk, were very professional and respectful.

Bernadette D, Front Office Manager at Best Western Westfield Inn, responded to this review
Thank you so much for your review. We are very happy to have accommodated you, and greatly appreciate your feedback. We hope to see you again soon in the future.

"Excellent place to stay"

Matthew B, Portland, Oregon 03/06/2018

The staff was very professional and met our every need. One example: we came back at 1:30 am from a day trip to NYC. We had an early flight later that morning that required us to leave the hotel at 4 am. When I returned from NYC, I made two requests, a wake up call at 3 am and a copy of the bill before I left. Both requests were fulfilled. At 4 am, I went to check out and was greeted with a smile. Throughout our three day stay, the staff was always professional and very helpful. They answered our questions and seemed genuinely interested in making sure our stay at the hotel was a positive one.

Bernadette D, Front Office Manager at Best Western Westfield Inn, responded to this review
Thank you so much for your feedback. We pride ourselves on creating the best possible guest experience for each individual. We are so pleased that you enjoyed your stay with us. We look forward to serving your best expectations again in the future.

"Very nice hotel"

User 11/05/2018

My family stayed at this hotel while attending the funeral of my father. Jennifer and Amanda were so thoughtful, considerate and very helpful. The rooms were very nice and clean. I would recommend this hotel without hesitation

Bernadette D, Front Office Manager at Best Western Westfield Inn, responded to this review
Hello Joann: Thank you so much for your kind feedback. We do our best to create the most upstanding guest experience for each individual. Jennifer and Amanda take such pride in exceeding their roles and genuinely care for our guests and their needs. They will be elated to hear they helped create such a positive experience for you. We hope to be able to continue providing you excellent services in the future.

"Primary reason for stay was to attend a wedding in Westfield, N.J."

amfeb62, Brick, New Jersey 11/04/2018

Excellent hotel....very clean....very nice room (nicely decorated) excellent service...friendly staff... very nice complimentary breakfast....very comfortable bed, had a good night sleep! Looking forward to many more visits to this hotel in the future!

Bernadette D, Front Office Manager at Best Western Westfield Inn, responded to this review
Thank you so much for your review. We are very happy to have accommodated you, and greatly appreciate your feedback. We hope to provide you with excellent services in the future.

"Quiet place to get some rest"

Jeffrey M, Portland, United States 27/03/2018

This is a nice quiet spot in the middle of Westfield, which was convenient for some regional work I had. Everyone was very helpful and understood the value of customer service. Like many Best Westerns I do not expect a lavish breakfast, but what I needed to start my day.

Bernadette D, Front Office Manager at Best Western Westfield Inn, responded to this review
Hello Jeffrey: I apologize that you did not feel your breakfast was the best it could have been. I thank you for your feedback in letting us know. We are always striving to create the most outstanding experience possible for our guests. Suggestions on areas to better improve are always appreciated. I do hope you will consider staying with us again in the future; at which time are better able to provide you with outstanding services, not only with your room expectations, but with improved breakfast services as well. We look forward to serving you in the future. Best, Bernadette Dear Front Office Manager

"Nice Place to Stay"

User 02/01/2018

Very nice, cozy hotel in convenient location. We walked to restaurants, shopping and the train station. I read a review that said it's "outdated", but I do not agree. It is charming! The bed and pillows were very comfortable. A good breakfast is included. Staff is very friendly and helpful.

"Nice hotel"

Y9063YSrobertal, Delray Beach, Florida 18/12/2017

Very nice hotel although not very luxurious. The rooms were very clean and the staff was excellent. My only complaint is the water pressure/ shower head. This could use some improving. Overall good location, lots of good restaurants and bars within walking distance.

"Best Best Western!"

sherrylee_nc, Asheville, North Carolina 18/12/2017

Everyone here is exceptional friendly, front desk staff, supervisor Teresa, Manager, Kimmy and rooms clean, beds comfortable, food good. Jeremy and Melanie in restaurant, very friendly and helpful! TY

"Fab facility in a great town"

Dodgy_D09, Reading, United Kingdom 02/12/2017

I stay here every year and once again had a fab time. The team are really helpful and the beds are so comfortable. Bathrooms have been decorated and at last there is a decent hairdryer. Have already booked for Thanksgiving weekend 2018.

Kimmie T, General Manager at Best Western Westfield Inn, responded to this review
It is always a pleasure to hear that Guests who stay with us frequently notice the changes made since their previous visit. Enjoy the upcoming Holiday season. We will see you next year!

"Home away from home!"

Malverneites, Malverne,New York 25/11/2017

Always have had wonderful experience staying at Best Western in Westfield NJ which is our reason for staying several times per year. Family is nearby and town has many restaurants and a great selection of stores most of which are walkable.

Kimmie T, General Manager at Best Western Westfield Inn, responded to this review
Our Inn is fortunate to be located in such a wonderful town and I'm so glad you stay with us often! Your generous comments re: our Inn are greatly appreciated and we are pleased that you choose to stay with us regularly.

"Treated Like Family"

Richard C, Hazlet, United States 20/11/2017

The staff at the Best Western Westfield truly care about the comfort and welfare of their guests. We appreciate the very personal accommodations so that we could observe the Jewish Sabbath.....It's like coming home to family!

"favorite place to stay"

972gerris, tucson 05/11/2017

This is a very comfortable, warm friendly place to stay. We visit every Fall and always look forward to seeing the stuff each year. Very convenient location. Close to restaurants and shopping And comfortable walking neighborhoods.

"Good experience"

M4573VAcarolb, Westfield, United States 03/11/2017

Family members gathered in Westfield...our old home town...for a Memorial Service. The Westfield Inn was a perfect location for all our activities. Shopping, train to NYC, etc.The service was at a local church and we had dinner at Chez Catherine which is directly next door to The Westfield Inn. Good experience.

"Great Place!"

D P, Glendale, Arizona 29/10/2017

A little dated but price was excellent. Excellent staff. Very mediocre breakfast included - don't bother. Very noisy construction next door. Would definitely stay here again. Only place in town, but great location, easy walk to shops, restaurants, and train in to the city.

"City chic, suburban wow!"

Tina B, Woodstock, New York, United States 25/10/2017

Small community setting with NYC chic amenities, out the door shops, high end restaurants, trains, etc.. Convenient to NYC, airport. would definitely choose again! Having run my own B&B in the past and chose to list on Trip Advisor, I highly recommend and rate Best Western Westfield Inn, Westfield, NJ as high end with lots of caring thought put into location, amenities and staff. Tina B

"In decline"

Victorlinda, Westford 21/10/2017

Have stayed at hotel many times in the past. They are cutting corners in the breakfast and front end service. Ran out of Cream cheese. Noisy. Church next door rings bells hourly through the night. You must ask for a room away from church.Toilet overflowed not due to us.

Kimmie T, General Manager at Best Western Westfield Inn, responded to this review
I sincerely apologize for any inconsistencies you encountered during your recent visit. As you know, this is not the typical service oriented conduct we are known for. Please feel free to contact me directly and I will be happy to discuss your comments, concerns or even future reservations. Thank you for being a loyal Guest and I appreciate your honesty.

"Nice place in a nice town"

Richard B, Leland, North Carolina 26/09/2017

Very nice, small hotel right in the center of town. Several minutes from train station with service to Newark or NYC. Parking is free and directly under the hotel. Room was comfortable, clean and quiet. Breakfast was good with actual china plates and real knives and forks rather than plastic. Front desk was helpful and pleasant.

"East coast trip for a wedding"

Ray H, Irvine, California 18/09/2017

Stayed here as it's near the RR station and convenient to our home town of Cranford. Room was comfortable and breakfast was very good. Parking is a bit tight, but there seems to be enough for the guests. Easy walk to Trader Joe's.

"Westfield Inn"

madzubac, St Louis, Missouri 18/09/2017

This hotel is in a very convenient location for commuters to NYC or those visiting and working in central NJ. It is a small hotel, which makes getting a reservation difficult. The service by desk staff is a bit uneven--and the rules about accommodating guests seem strict. Staff are not always gracious in their refusals. Housekeeping is excellent. Food for breakfast is not very healthy or flavorful. Rooms are a bit worn--especially bathrooms. Noise can be an issue. However for my purposes it was a good place to stay.

"A Wonderful Stay"

Nancy H, Westfield, United States 14/09/2017

this is really the place of choice when visiting this part of New Jersey - the hospitality, room and the entire " inn feeling " . The location is perfect for local , New York City, shore, etc. Most of all , the entire staff went out of their way to assure my stay was flawless , enjoyable , and looking forward to the next time. Whenever something asked for immediate response was given and the value superb. the inn is not new but this is what makes it so charming and not cookie cutter style which is tiring. Obviously, an important component of Westfield after all these years and years to come. Am used to the Best Western properties and really rate this one very highly.

"Quaint Hotel"

Charles V, West Chester, Pennsylvania 11/09/2017

Stayed here on Aug 25 with my parents, we had a funeral to attend to the next morning. Staff was nice. The room we stayed in was very outdated, definitely old. Also we had breakfast the next morning, it was fair. I would've liked to have a better selection. Other than those two issues, we enjoyed our stay and hopefully if we ever visit the area again we'll definitely book here.

"First visit to Westfield"

Rena B, Fife, United Kingdom 07/09/2017

Lovely clean comfortable hotel. It was very central and the staff were very friendly and helpful. We were visiting for my niece's wedding when my Mother took ill and it was good to know that while my mother was in hospital I had somewhere safe and friendly to return to each night. The breakfast each morning was an added bonus and the breakfast room was kept clean and well stocked. I would have no hesitation in recommending this hotel to others visiting Westfield.

"Best Western Westfield Inn, Westfield New Jersey"

jacksI7845DL, Fort Collins, United States 05/09/2017

It was the closest to home atmosphere we could have found. The desk clerks were so very helpful in regards to local transportation, restaurants, etc. The breakfast was very nice. Appreciated the plain yogurt, nuts, applesause and fresh fruit.

Kimmie T, General Manager at Best Western Westfield Inn, responded to this review
I am pleased that we were able to contribute to the enjoyment of your visit to the area and I appreciate the time you took to complete the survey. I will certainly pass along your gracious comments to the Staff and we look forward to having you stay with us again very soon. Take care.

"A nice two night stay"

Bigdogfmnj, Brick, New Jersey 05/08/2017

Very nice stay at this Best Western. Accommodations were great, room was very clean and newly renovated. Hotel was within walking distance of many restaurants and shops. Staff was very pleasant. Only minor fault was low water pressure in shower but that may just be the nature of all hotels nowadays.

"Great stay"

O8508MWdonnac, Tonawanda, United States 03/08/2017

The hotel was clean, comfortable and had more amenities than I actually required. I had a one night visit only with the sole purpose of visiting my Aunt. I would definitely stay at the Best Western in Westfield again.

"On city streets"

stanley G, Lewes, Delaware 31/07/2017

Excellent hotel in the middle of Westfield NJ, an upscale and quite affluent community with a train station and bus service around 40 minutes from Manhattan. Downtown area loaded with almost every ethnic entry restaurant. you can imagine from takeout Chinese to upscale sushi and Asian. You may walk almost everywhere and enjoy smart shopping for the women(and men) Trader Joes is here with its low price high quality wines. Call it plonk, but call it excellent tasting.A town to visit or live in.

"Friendly & Central Location"

laceandwit, Ridgefield, Connecticut 31/07/2017

Features to appreciate about this hotel: * friendly front desk ~ Amanda checked us in and was wonderful. She told us of places to eat and was warm and welcoming. * on-site parking * central location ~ walk to train station, next to Well-Fargo bank, across the street from downtown shopping area and restaurants (5 Guys Burger, Starbucks, etc.and upscale restaurants all within 3-4 blocks) * fairly spacious rooms and updated baths * liked the fabric covered big bench to put suitcase etc. on in room * free internet and breakfast * bed is super-comfortable * working frig We were very pleased with our stay and will stay here again. Some of the room decor may be a little dated. I don't mind as it is comfortable, and sometimes when a room is updated, they lose some of the comfortable features.

"Wouldnt stay again."

mws3325, VA 16/07/2017

This hotel is in my opinion a 2-star hotel that charges 4-star prices. The front desk seemed very uninterested in having my business when I was checking in, it took 15 mins to get someone to answer the front desk phone when trying to set up a wake up call. The refridgerator was really noisy with an incessant buzz that made it very hard for me to sleep. The counter for the sink in the bathroom is tiny, not really enough room for two peoples bathroom supplies. That all said the room was decent sized and reasonably clean, and the bed was ok, though the sheets are pretty coarse. For the price I definitely would not stay again!!!

Kimmie T, General Manager at Best Western Westfield Inn, responded to this review
We are a 3 star Inn in downtown Westfield which is considered a prime location and the amenities and linens we use are well above industry standards . I have spoken to the appropriate personnel to ensure the issues you encountered are not repeated. Thank you for making me aware of this and I hope you will stay with us again soon.

"Close By Family"

Barbara C, Fanwood, New Jersey 16/07/2017

This property is dated; however, the staff was very courteous & efficient. The room was cleaned, but smelled strongly like a man's cologne. I could hear the person above me. The check-in & departure process was seamless.

Kimmie T, General Manager at Best Western Westfield Inn, responded to this review
Thank you for the compliments re: our staff. We truly do our best to make your visit a pleasurable one and I regret that you had difficulties while staying with us. Please feel free to contact me directly for your next reservation and I will address any concerns you may have.

"Hope Visit"

G7084GRmaryg, Hudson, United States 14/07/2017

The staff were exceptional. Went out of their way to get my room cleaned so that I could check in early. In the evening, found me real wine glasses and brought them up to my room even after I told them I could use the plastic ones in the lobby.

"We'll be back."

Jane B, Los Angeles, California 08/07/2017

Great location to visit family in Westfield. Easy walking to many restaurants and a lovely park. Great staff. The rooms could use some updating but I'd happily stay again. No outdoor space. I'd love to see them use the roof as a place to get a little sunshine but until then there is none.

"Hotel gem in Westfield"

R5575EIcharlesr, Massapequa, New York 08/07/2017

What a great experience! Helpful, courteous staff, delicious breakfast, terrific FSC little town location. Should not be missed if you stay over in the Westfield, New Jersey area. Surrounded by great local restaurants and a grand find! Definitely staying there again soon!

"It was awesome!"

R8514NVdonnad, Henderson, United States 03/07/2017

You could not ask for a more friendly and personable staff. It was refreshing to receive such courteous and professional service in a time when rude and abrupt behavior seems to be the norm. They even put out fresh chocolate chip cookies every evening and had cold lemon water available at all times! I would definitely go back there.

"Weekend Getaway!"

mulrykate, Scranton, Pennsylvania 28/06/2017

A friend and I spent a wonderful weekend at this Inn. Rooms are clean and spacious, employees were knowledgeable and the breakfast had so much to choose from! Downtown shopping is great and everyone is so friendly! We both loved it and will surely be back.

"Live Roach in the room"

769corinnec, Raleigh, United States 20/06/2017

Nothing to say except VERY disgusted, LIVE ROACH found on the bed under the pillow. Checked out immediately. Will not recommend in the future. Unfortunate, as my family has used this hotel for 25+ years.

Kimmie T, General Manager at Best Western Westfield Inn, responded to this review
I apologize for your discomfort, but as mentioned to you prior to this review, service professionals were called immediately and found absolutely no evidence of anything amiss, either in the room you occupied or elsewhere in the Hotel. I realize that it would be very disappointing to have such an experience, especially in a place that you have previously frequented, but I assure you that all here is well and secure. Please feel free to contact me personally at any time.

"Provides for not only a luxurious Inn stay, but also a pleasant experience in Westfield."

Jeff H, Fayetteville, North Carolina, United States 18/06/2017

By pulling through the arched opening and into the parking area of the Best Westfield Inn, parking my car, and walking into the small lobby, I immediately achieved a pleasant serenity and escape from what would otherwise be the rat-race atmosphere of suburban New Jersey. By then checking into what I was told was the "one room" that was still available, I gained access to impressively large and luxurious sleeping quarters and a magnificent bathroom. The location of the Inn is optimal for strolling around the downtown area, with several nice restaurants in the immediate vicinity. I also walked through a public park area to the suburban neighborhood where my parents were born and raised.

Kimmie T, General Manager at Best Western Westfield Inn, responded to this review
Thank you for completing the survey! I am so glad we were able to meet and even exceed your expectations with the ambience and peaceful surroundings you desired. I do remember you and hope you will be paying us another visit in the very near future. You were a joy to have at the Hotel!

"Charming hotel on main st next to train to NYC"

User 30/05/2017

Clean rooms larger than expected when we entered the tiny lobby. Not many rooms, and all guests are catered to. Free breakfast was good...they closed at 930am, and reopened 15 minutes later and stayed open until almost 11am..after they found that many guests missed out! Thank you amanda at desk for making the decision, and to melanie for serving us all with sincere desire for our satisfaction. The beds were older, and a bit stiff, and doors not soundproof. But for a 100yr old bldg, it was in very good condition! Highly recommend to those who dont like crowds or hearing no...kudos to yet another best western inn

"Get your act together"

W4546ZTadamr, Boston, United States 30/05/2017

We told them we had 6 people staying in the room, but they didn't provide sheets in advance for the extra bed. When we asked it took them over 2 hours to find sheets for us. My small children were way past their bedtime and crying because they had no place to sleep.

Kimmie T, General Manager at Best Western Westfield Inn, responded to this review
I apologize for the inconvenience you experienced during your stay. According to the confirmation letter sent to you several weeks prior to your arrival, the number of occupants was stated as "1". Since we did not receive any return correspondence disputing this, we naturally assumed that the linens in your room were sufficient for your needs. I apologize again for the misunderstanding.

"We had a great time in town and at the hotel. It was an all around wonderful experience."

jasonharrison1958, Seattle, Washington 25/05/2017

I really enjoyed my stay at this hotel. Beds were comfortable and everyone was pleasant. Location was right in the center of town with wonderful shops and restaurants...all within walking distance. Highly recommend and will stay there again!


actaccordinglybsg, Los Angeles, California 23/05/2017

Great time, beautiful place. The rooms were clean and the staff was very friendly. Can literally walk to restaurants, stores and bars. If I need to come back again, I would definitely stay here again.

"Beautiful Hotel"

User 23/05/2017

I stayed at the Westfield Inn while interviewing for a job nearby. The staff was incredibly friendly and helpful. The cookies at the front desk were a nice touch and a welcome snack after a long day. The room itself was spacious and the beds were extremely comfortable. The bathroom was beautiful and clean. I was not familiar with the area and the front desk staff was more than happy to provide suggestions for local spots to eat dinner that were close enough to walk to. I would definitely recommend the Westfield Inn to anyone visiting the area.

"Always A Pleasure Staying Here"

leslieb421, Toronto, Canada 23/05/2017

This Best Western has never let us down. Convenient for our needs, helpful, courteous staff, kitchenette is a great option to keep food costs down. Best of all are the fresh baked cookies around 5 pm!

"Nice hotel in a great location"

seansullivan1978, Cranberry Township, Pennsylvania 23/05/2017

This is a small hotel in a great location. It is within walking distance of many nice restaurants and stores. The hotel is clean, the staff is professional, and the wifi is terrific. The breakfast isn't anything exceptional. For a small hotel, I think they can really set themselves apart with a full breakfast. It's a little loud at the hotel due to its proximity to the train station (the tracks run right behind the hotel). Overall, it was a nice experience and I would come back.

Kimmie T, General Manager at Best Western Westfield Inn, responded to this review
Thank you for completing the survey and letting us know your thoughts. Breakfast is definitely an important aspect and we offer options that are standard and a few that are requested by Guests. This is a very "intimate" style Inn and we do our best to provide Guests with well rounded options. I listen to all suggestions and if there is a particular item that is preferred, we will add that item, if possible. We are constantly upgrading our breakfast and suggestions are always welcome.

"Small, Friendly & Intimate"

Jim-V-NYC, New York City, New York 17/05/2017

This is a gem. It's near the train, in the heart of Westfield. It's also walking distance from boutique stores & restaurants. Breakfast is included as is WiFI. The rooms are warm & welcoming. Highly recommended.

"Nice surprise"

Wildyam, New Hampshire Lakes Region, New Hampshire 08/05/2017

This little hotel is a gem. We were in town for a family funeral and this place was recommended. It is small and while the building is a bit older, everything looked to have been renovated recently and was very clean and nice. Comfortable beds. The heating/cooling system actually worked (how often does THAT happen?) and was easy to adjust. We had a corner room with a nice view of the town. Breakfast was a very nice surprise.... lovely breakfast room on the 2nd floor, looked brand new with a very friendly manager standing there to help with anything we needed. Eggs, sausage, cereals, pastries, bagels fruit and 2 kinds of juice. Lot's of hot coffee, and a huge selection of teas. Concierge couldn't have been nicer or more helpful. Would stay there again in a heartbeat!

Kimmie T, General Manager at Best Western Westfield Inn, responded to this review
Thank you so much for voicing your opinion and presenting us in such a positive light! It was a genuine pleasure having you visit us and I believe I remember your friendly smile. I am happy you were able to feel comfortable and enjoy the amenities offered here at our Inn. We look forward to having you stay with us again very soon!

"Charming ...Westfield Inn"

rpcolasurdo, Toms River, New Jersey 06/05/2017

Pleasant stay , greeted by very friendly and professional staff. Loved the decor and clean, beautiful remodeled rooms! Free parking and delicious breakfast included with your stay. Great location! I would definitely recommend this hotel to to my friends & family .

"Good location"

Navarrowl, Singapore, Singapore 05/05/2017

This hotel is located at the heart of Westfield with plenty of restaurants nearby and also close to the train station. Rooms are spacious and staff is very nice. There is continental breakfast included but it is very simple (after a while we get bored as there aren't many options). You can sleep very well (very quiet).

"Wonderful Hotel!"

culinaryaccents, Toms River, New Jersey 02/05/2017

Quaint hotel. Very quiet and arrived to the smell of freshly baked cookies. The guestrooms were spacious, modern and the beds are extremely comfortable. A welcoming staff and very courteous. Also enjoyed the complementary healthy breakfast. I recommend staying here for your next visit to Westfield New Jersey.

"Very pleasant visit"

trble1127, Hasbrouck Heights, New Jersey 01/05/2017

My boyfriend and I stayed here this weekend, the hotel itself is a little dated but that didnt matter, the beds were comfortable and the rooms were very clean. The breakfast was excellent, the girls that worked in the breakfast room were very pleasant and so were the rest of the staff

Kimmie T, General Manager at Best Western Westfield Inn, responded to this review
Your comments and compliments are very much appreciated. thank you! I will tell the Associates you mentioned in your review about your kind words and I'm sure that will make their day! I am so glad you had a wonderful visit and I hope to see you again soon.

"Absolutely love this hotel!"

bob3163, Bislig, Philippines 28/04/2017

What a quaint hotel. It definitely has that European boutique feel to it especially with a wonderful French restaurant attached. The staff was awesome and were all very knowledgeable with my requests on the local scene. There is a ton of shops and restaurants all just a few blocks away. My room was immaculate and the free breakfast was a nice surprise. I really enjoyed the fresh New York styled bagel shop bagel. I will definitely be back!

"One of my favorites. Highly recommend"

johnd8982, Cherry Hill, New Jersey 23/04/2017

I really enjoyed this hotel and found the employees very friendly and helpful. It was like a home away from home. There was a delicious breakfast. The fresh pastries and bagels were my favorites, but there was also gluten free items and fresh fruit for my girlfriend. I will definitely be staying again.

"Do not stay here! Stay at the new Hilton Garden 19 minutes away!!!"

foona, Detroit 07/04/2017

Terrible! Old smelly rooms, cracked tile, dirty soap, rooms overlooking construction. We've had to switch rooms twice because of smell and heating problems. Our room smelled old and musty. The room , which supposedly is the nicest and largest in the hotel, had a kitchenette from 1970. The carpets haven't been cleaned since about that time. Our bed is a rock with scratchy, paper think sheets. No down comforter in sight. Thin, uncomfortable pillows. The roll away bed and pull out couch are not even worthy of my 5 and 8 year old who could be happy sleeping on the floor. The decor is completely outdated, the knobs on the cabinets don't even match. The paint is scuffed all over and the wallpaper is old and peeling in many places. They have apparently patched several holes over the years but have not made much of an effort to cover up the patch job. The bathrooms are the size of a closet and the lobby is not much bigger than that. The tub/shower is old and rusty and, for my parents in their seventies, will be a challenge for them to step into. We stayed here because we were under the impression there are no other hotels nearby. We found out there is a BRAND new hotel just 10 minutes down the road. Though we only checked in this afternoon, we came back to the Westfield best western around 8 to tell them that we were completely dissatisfied and wanted a refund so that we could take our two young children and move to the much nicer and cleaner hotel 10 minutes from here. However, they refused to refund our money and said that they are sorry for the inconvenience, but have given us a Best Western gift bag to compensate. This bag consisted of two small random bottles of water and two European cookie looking things. I have stayed here before, because again, there were no other hotels in the area up until a month ago, and the 'free continental breakfast' consists of some dehydrated eggs and a bunch of prepackaged cereals and pastries that no health-conscious individual would want to consume. For a quaint, New Jersey town with some upscale boutiques and salons, I cannot believe this dump has been the only option for many many years. I have no loyalty to Hilton Garden but after just walking in to the lobby and seeing a basic room, I urge you to stay there, rather than there. Not to mention, that the brand new hotel is the same exact price. I've added several photos but will attempt to take more in the daylight hours.

Kimmie T, General Manager at BEST WESTERN Westfield Inn, responded to this review
Please understand that I do not want anyone to be unhappy while staying with us. When you expressed dissatisfaction with your room, even though that was the exact room you booked online, we tried our best to accommodate your needs and you were upgraded to a larger room, which you accepted. The rollaway was provided at your request and is actually comparable to those provided at other hotels, including the one you mentioned above. As a courtesy, we also gifted you with 4 BW totes that each contained 2 regular sized bottles of water and several snack items. This you also accepted. We made every effort to conciliate your objections, and you made a conscious decision to remain, so I am a bit confused as to the nature of your concerns. Our bedding and Guest rooms have been recently refurbished and our breakfast items are plentiful and are well above industry standards. We have multiple healthy items for consumption, ie, fresh fruit, oatmeal, hard cooked eggs and genuine egg products, as well as gluten free, vegan, and paleo items. We are a quaint, intimate Inn and our décor is a representation of Westfield and all it has to offer. We coordinate wonderfully with other local structures in our area, and the charm and character of our building is often described in a much more positive light. It is unfortunate that we were not able to meet and exceed your expectations.

"Quaint but overpriced "

User 21/03/2017

I must start by saying that this hotel is quaint, the rooms are clean, and the staff are very friendly. The hotel is also extremely overpriced for a hotel next to a train station with train noise pretty much all day and night! Then add in the fact that the black out curtains don't close, so you have constant light and noise from the train station with the sun streaming right in because only the shears fully close. Right now, there is also construction going on right next door-translate to right outside my window making more noise at 7am ... of course that was hours after the trains started sounding the horns though... all in all just way too much money for a room where it was impossible to get any sleep. Oh, and as someone else pointed out the walls and floors are paper thin so you hear everything- I could tell what tv stations both of our neighbors were watching (come to think of it the people above us too). Again, quaint, clean, and friendly... just not nearly $170 worth.

"Awesome Stay at Best Western"

Naleoin, Cork, Ireland 15/03/2017

My sister and I planned a trip to New Jersey to visit family and due to unforeseen circumstances we had to book in to a hotel. Westfield Best Western Inn was recommended due to it's location and it was perfect. It is a 40 bed Boutique Hotel which serves breakfast only. The whole ambience was magnificient. Staff from General Manager to reception to breakfast room and housekeeping and maintenance were the most friendly group of people I have ever encountered in a hotel abroad. The hotel is quaint in style with spacious rooms. We had the benefit of a kitchenette which as Irish, made it so easy to make a cup of tea. Beds and bed clothes and pillows were very comfortable. I usually spend the first few nights fighting with pillows when not having my own but they were perfect. Noise levels were very very low in the building itself which added to it's comfort. Sadly Chez Catherine was closed for renovations so we did not get to enjoy a meal there. The hotel is near the train station and all shops and restaurants. location was 100% Woukd recommend this hotel without hesitation but be aware it does not have a bar.

"Super Hotel ."

sheilahic, Waterford, Ireland 13/03/2017

I have just returned from a 10 day trip to the USA and stayed in this quaint beautiful 40 bedroomed hotel for 8 night. It came on the recommendation of an American cousin as we requested information on a suitable place in the centre of the many cousins we were hoping to meet. Our room was a lovely big room with 2 Queen beds. A kitchenette was attached to it with fridge, stove,microwave ,coffee maker with endless supplies of coffee/tea. Staff were top class. Roberta the Manager was a delight to meet and such was her concern she gave us goodie bags for our return plane journey. She runs a great business there. The accommodation staff were friendly efficient and courteous. Breakfast room Valerie was a delight to meet first thing in the morning.Front desk staff were first class also. I couldn't find fault with anything in this hotel and totally recommend it. The area is terrific as the train station is nearby and wonderful restaurants all around. Best Western dosent have a restaurant so location was perfect for restaurants. If I ever return to N.J. this will be my first choice of hotel. Loved it.

"Hidden gem in Westfield, NJ"

User 06/03/2017

The Best Western Westfield Inn is a charming inn tucked away in a convenient location on a main street within walking distance of stores and restaurants in a delightful town. It doesn't have the feel of a hotel chain. It is cozy and comfortable. The rooms are clean and comfortable. The complimentary breakfast is substantial. Nobody will go away hungry. In the evening there are complimentary warm, delicious chocolate chip cookies There is also a dispenser of lemon water in the office for thirsty travelers .

"Highly Recommended"

SEAsiaVeteran, Grantham, New Hampshire 28/11/2016

I was in town for three nights and found this property to be superior in every way (I did not eat the breakfast). If there is such a thing as a boutique chain hotel, this is it. Having grown up in Westfield, I was concerned by the proximity to the railroad tracks, but I never heard a whistle when inside the room. Ditto the nearby fire station. Room was nicely appointed, clean, comfortable, very well serviced each day without inconveniencing me by friendly housekeeping staff (kudos!). Front desk staff were knowledgable and helpful about area dining, attractions, shopping, and necessities. Many dining options nearby, ranging from fast food to the white-tablecloth Chez Catherine, on site. Regrettably, I was not able to eat there. Centrally located, you can walk to dining, upscale shopping, sundries and necessities, banks. I rarely recommend a property unreservedly, but I have no trouble doing that with this Best Western.

"Noise in front, noise in back"

tuscany1943, florida 16/11/2016

We booked this hotel months before we arrived. Upon going to our room (210) we noticed it was next to the elevator, and hoped that it would not be noisy. The elevator was the least of our problems, about 5:30 am the guest above us must have started his tap dancing lesson, the floors cannot be soundproof since we heard every step.In addition, there is something wrong (?or its just old) with the a/c when it goes on it sounds like a small car is driving through the room .Then at around 7, and to our surprise, the breakfast room was our adjoining room, and so the real noise began, so much for sleep. We were going to leave but the desk person assured us that changing to a larger( suite) would be quiet, I asked for some compensation for the lost night, but did not get anywhere with that, I cannot imagine that anyone staying in room 210 could get any reasonable amount of sleep, but they sell it anyway. The next room was much better, but beware the train! It runs right behind the hotel, and the engineer want to say hello as he passes, so a couple of loud train whistles gets that done. So off to breakfast, it's just ok, bland eggs and then the usual other stuff, we were lucky enough to enjoy our coffee next to a family with young children, they thought they were home, and in keeping with hotel policy, made as much noise as possible, not only the children, but the parents as well. Ok , no nice quiet cup of coffee, and reading the paper on this Sunday morning. So the moral of the story is, I won't be back anytime soon. With two large hotels being built close by there will be other options.

Kimmie T, General Manager at BEST WESTERN Westfield Inn, responded to this review
I apologize for the difficulties you experienced during your recent stay with us. Please be assured that I have spoken to the Staff re: your comments and we will do our best to ensure this does in the future. Thank you for completing the survey and we hope to see you again soon.

"Decent Choice for short Business Stay"

Y4949MMpaulinem, Lincoln, RI, United States 16/11/2016

This hotel was convenient to our business destination and the rooms clean. The bed was hard but OK. Breakfast, typical fruit, yogurt, toast and eggs/sausage. Coffee very weak - need better. Vending machines only take cash. Parking are was good and somewhat protected. There were not note enough electrical outlets available. The town itself is nice and there are plenty of restaurants to choose from - This hotel was easy to get to from the highway. If other options are available in the future, I will probably not come back to this particular hotel. If you like the sound of a near-distant train, then this place might appeal to you! -------- P. McNaught November 16, 2016

Kimmie T, General Manager at BEST WESTERN Westfield Inn, responded to this review
Thank you for completing the survey and voicing your opinion. All comments are taken seriously and discussed within the Staff. We appreciate your honesty and look forward to revising your view of us in the near future. Sincerely, Kimmie T

"Perfect boutique hotel"

Harold T, Hendersonville, North Carolina 08/11/2016

Reserved a room for my wife's 50th high school reunion. Perfect from check-in to checkout. Nicely decorated room with king-size bed. Clean everywhere. No complaints. She mistakenly left an article of clothing which they found. Not only that but she had left another article of clothing as well. They sent both to her Priority Mail, no charge!! Amanda is top-notch on the front desk. The breakfast room was stocked with great choices. It was a great stay We would highly recommend. Reasonably priced, too, for the reunion group.

"Great Location, Needs Updating!"

User 10/10/2016

Outstanding location for restaurants, shops, and a village shopping feel. The rooms are in desperate need of renovations/updating. Service was good but the price was pretty high considering the quality of the room. However, the location is outstanding.

"Depends on what you want.."

MedinaQuinz, Medina,WA 18/09/2016

this is a very old hotel in a small town in New Jersey. My husband and I were married there and lived there several years as well ,so the purpose of the trip was sentimental and we wanted to stay in town so this was the choice The rooms were well equipped and clean and all the staff ere friendly. A fitting place for a sentimental journey!


Julia M, Cape May Court House, New Jersey 25/08/2016

I really enjoyed my stay at the Westfield Best Western. Just like the town itself, it's classy! The room was clean & quite comfortable. The location is great - right in the center of town. I will always stay there when I'm in the area. Thank you.

"Convenient and Comfortable"

User 07/08/2016

We stayed on a big weekend in central New Jersey, this summer. The Westfield Inn was close to everything we were doing and there are so many places to eat, within a few blocks, we didn't know where to begin. The staff was very accommodating, friendly, and efficient. The Inn has been there for a long, long time. The room and bathroom were nothing to write home about but were clean. The breakfast that was included was your typical motel breakfast except for real bagels and some nice fresh pastries. They were a very pleasant surprise. Also surprising was the unusually generous cable television lineup. If we ever travel back to the area, we would stay again for convenience sake.

"Always Love Staying Here"

Mcleary1234, Chevy Chase, Maryland 02/08/2016

My husband and I love the Westfield Inn and employees like Amanda and Shelia make the stay extra special. They know us by name and always go out of their way to make our stay extra special. The chocolate chip cookies are a treat and we look forward to them. The breakfast is nice and it's great that they serve healthy choices like hard boiled eggs, yogurt and fruit.

"Very Nice"

James C, Raleigh, NC, United States 29/07/2016

Just a one nighter, but the suite was great! The VIP treatment was a nice touch and worth the few extra dollars. Staff friendly and helpful! Right in the middle of where I needed to be and close to many things that I could have gone to. I look forward to staying there again when I am in the area!

"Comfortable, Freindly, Well located"

Keith R, Yardley, United States 28/07/2016

Nice Clean hotel in the middle of very nice town of Westfield NJ. Rooms were clean and up to date with friendly helpful staff. Staff was helpful in reffering excellent restaurants in the area as well as place of interest and directions.

"Unexpected Surprise"

Biztraveler2222, Boston, Massachusetts 19/07/2016

I travel to NJ on business and only see the industrial side and highways. I didn't know what to expect in Westfield, NJ but as I approached the area I could tell it was going to be good. The downtown is beautiful with shops, restaurants, a movie theatre and a train station. Nestled among this is the Best Western. This property has free parking, a small lobby and a helpful staff. The inn is 3 floors and decorated with traditional furniture. The rooms are a good size and mine had a kitchenette. The bed was very comfortable, large flat screen tv, well equipped bathroon. The place was quiet and the complimentary breakfast was good. The only downside was that I was here for only one night.

Kimmie T, General Manager at BEST WESTERN Westfield Inn, responded to this review
Thank you so much for your positive opinion of our Hotel! It is always a pleasure when a Guest who is unaware of our many amenities and services discovers our hidden gem and takes time from their busy day to post their views. I look forward to meeting you during your next visit with us!

"Very nice hotel"

frank3355, Virginia Beach, Virginia 16/07/2016

We come to this area often and have passed by this hotel hundreds of times over the years without really noticing it. So when we needed to stay in town for a weekend we booked it without expecting much. But we were very pleasantly surprised by the nice rooms, friendly staff, comfy beds, modern furnishings, decent free breakfast, and just overall comfortable feel of the room and the property. And the price was <100 bucks which was also great. I think we'll be planning to come back for a weekend in Westfield because we liked this hotel so much.

Kimmie T, General Manager at BEST WESTERN Westfield Inn, responded to this review
Your kind comments re: our hotel are very much appreciated! We welcome every opportunity to ensure that Guests are pleased with their stay and your kind words reaffirm our efforts. Please visit us again soon.

"Nice hotel in a good location."

Richard B, Epsom, United Kingdom 30/06/2016

Having had a long flight we were glad that Westfield was easy to get to from the airport. We were even more pleased to find that this hotel is in the middle of a lovely small town. The hotel staff were very pleasant, the room was clean and the breakfast was o.k. Just across the road there are plenty of places to eat or drink with no chain restaurants except for a Subway. We will stay here again if we are in the area.

"New Jersey"

Roxanne B, Fort Wayne, United States 29/06/2016

This hotel has limited rooms and parking. I booked a 2 queen bed suite and was told when I checked in that only a 2 double bed suite was available. The breakfast is good. The hotel is located very conveniently close to town so you can walk to shopping and restaurants. But it is also right by the train so do not plan on sleeping in the trains roll in at 630am.

"Charm & Friendliness at Your Service"

User 28/06/2016

The Best Western Westfield Inn in Westfield, New Jersey is a warm and welcoming place to stay while visiting this inviting City. The staff is warm, welcoming and helpful. The breakfast is generous and offers great variety, from warm omelets and waffles, to cereal, bagels and muffins, and fresh fruit. The rooms are generously sized and handsomely appointed. This hotel is a former motor court, bearing the age well and still imbuing the charm of that era. The warm chocolate chip cookies at the front desk are a delicious and memorable touch.

"Decent hotel in outer NYC Jersey suburbs"

sladerer, Hampstead, MD 24/06/2016

A nice little place on the main street in Westfield. Obviously a building converted over from something, the building itself is old. They've done a decent job updating the interior while retaining some of the historic charm, and the rooms are decent though on the smaller side. Nothing really special, but a decent choice if you need to stay in the area.

"Great Value and Service in Westfield"

Carolyn T, Cave Creek, United States 21/06/2016

Nice hotel with super nice staff. Clean and comfortable. Near stores and restaurants. You can walk right to the train and take it into NYC. Breakfast was nice and the room was kept clean. 200 characters minimum will dissuade people from posting because it is too much. This is crazzzzzzzzzy


Donna M, Deer Park, United States 13/06/2016

The hotel is located in Westfield and close to shopping, restaurants and the train station. It is a good value and accommodates many business travelers from our company. It is conveniently located near the office. The service is friendly and the rooms are clean,

"Nice hotel in center of Westfield"

chuckw933, Newtown, Pennsylvania 13/06/2016

Great little hotel right in the center of Westfield, NJ. Could not be more convenient - train station to NYC a block away, many many restaurants, cafes, etc. only steps away. Whenever we visit family in the area we like to stay here. But - book early - we almost couldn't get a room!

"Quaint and very friendly staff"

Irene R, Poteet, Texas 16/05/2016

This hotel has very comfortable beds and super friendly staff. I was very happy to stay here as it is in very close proximity to the train station, amazing restaurants and a memorial park. This is a cute historical place and I would love to stay again.

"Small hotel with personal service"

Nancy H, Potomac, Maryland 13/05/2016

The hotel is well located with easy walk to downtown, restaurants, shops, train station. Service is personal and taken seriously. There is a breakfast room that is pleasant and well stocked. The hotel is not glitzy or fancy but the rooms are comfortable and well sized and it fits the bill nicely.

"My first stay at a Best Western Inn"

Janice D, branford, United States 11/05/2016

this was my first time to stay at a Best Western Inn. I was very satisfied with everything. the Bath room and room were very clean, spacious and comfortable. I would recommend this Inn to anyone and my future trips I will definitely try to find a Best Western Inn to stay at.

"Best location, clean, comfortable rooms"

Robert B S, Berkeley, CA, United States 09/05/2016

Great location! In the heart of the downtown with many restaurants, coffee shops, and a couple of nice bars. There is nothing else like it in terms of location in Westfield or (nearby) Cranford. Clean, comfortable rooms with decent WiFi and complimentary breakfast every day. Very nice, helpful staff.

"My stay at Best Western Westfied Inn NJ"

Kenneth & Joyce N, somersworth, NH, United States 06/05/2016

My wife and I had a wonderful 2-night stay here. All of the staff was very friendly. The Inn is in the heart of Westfield, NJ and you can walk to many fine restaurants and shops. Rooms were very accommodating. The breakfast... I wouldn't write home about it but it was free and there were many choices.

"All business"

Donald W, Pretoria, South Africa 19/04/2016

Located in the sleepy town of Westfield, this Best Western was exactly what it was intended to be. It's a no frills, business orientated hotel. The rooms are very comfortable, the breakfast punctual and delicious, the staff incredibly accommodating and courteous and the location central. I thoroughly enjoyed my stay and would definitely recommend it to any business travelers.

"Quaint and Clean Hotel"

Andi K, Los Angeles, United States 07/04/2016

This cute hotel was perfect for our group who was in town for a family event. The rooms were clean, nice size, close to town and walking distance to/from train station where we came in from the city. The staff was lovely and accommodating.

"Retirement Party"

Joyce L, Lake Ariel, United States 07/04/2016

The hotel was one of the nicest I've stayed at., Lovely style, spotless, best bed I've ever slept on in a motel. Town is a great walking town lots of shops, restaurants to enjoy.Staff pleasant and very helpful.Worth a stay.

"Great Cozy Hotel In Westfield"

Kathleen M, Florida, United States 07/04/2016

This is a really nice place to stay. The staff is very friendly and Super kind most importantly its very clean. located in the middle of Westfield where everything is within walking distance. It really is a great place.


Michael K, Philadelphia, United States 30/03/2016

My wife and I would definitely not recommend this hotel. It was over priced, noisy, and not clean. The only accommodating person was the breakfast attendant. The rates go up a ridiculous amount during the week.

"Overpriced, in desperate need of renovation"

europearoundtheworld, europe 24/03/2016

Disappointing stay overall. Very nice, quaint town and good for 1-2 day stay in the area. Hotel location is fine, in the middle of the town, many shops, cafes, restaurants to choose from, easy to walk around. That is the only positive. The hotel is old, in desperate need of full renovation, total overhaul from top to bottom, including services. This hotel is hugely overpriced for the place and quality. We paid less at a NYC Midtown 4 star luxury hotel !!!!! Many rooms are old, bathrooms, carpet, curtains need to be changed; heating is loud and antiquated. Linens are worn and not good quality. Bathrooms are old and ours was not well cleaned at arrival. Small kitchen area in the room looks like from the 1940's and needs to be updated and cleaned better. Breakfast is small, limited, poor quality, and space is tight, not enough seating. Lobby also small and not well organized for check-in. Staff is fine, but some are slow and not too enthusiastic. Parking in the back is fine. French restaurant next door is also absurdly overpriced and not good quality or service. Maybe these places were nice years ago, but they have gone down hill. We have stayed here before but will avoid in the future.

Kimmie T, General Manager at BEST WESTERN Westfield Inn, responded to this review
I am disappointed to hear that you were not entirely satisfied with your stay. We have recently completely refurbished our lobby and breakfast area, along with the majority of our Guest rooms. I am sure you noticed a vast difference since your previous visit with us in 2010. Please feel free to contact me directly and I will be happy to discuss your concerns. Thank you for expressing your opinion.

"My stay in Westfield, New Jersey"

Kerry B, Nampa, United States 11/03/2016

This hotel was very comfortable and ideally located to New York City. A train station was located right next to the hotel. The surrounding area was loaded with shops, restaurants and a movie theater which are easily accessible within walking distance. This city is very safe to walk around in at night. I really enjoyed staying here.

"Accomodations were great"

Helen V, New York, United States 24/02/2016

While attending a funeral, the family needed a hotel for overnight and this Best Western was exceptionally clean, the staff was very friendly and the location was conveniently located for the traveling necessary for the family. I would recommend this particular Best Western and the chain again.

Kimmie T, General Manager at BEST WESTERN Westfield Inn, responded to this review
I am so glad that your stay with us was an enjoyable experience. We try our best to meet the needs of all our Guests and your comments reinforce and encourage our efforts. Please visit us again soon!

"Best Place to be when in New Jersey"

Victor T, New York City, United States 16/02/2016

The staff at Westfield Best Western was very helpful, courteous and accommodating. I stop here whenever I'm in the Westfield, NJ area. The service and price is great, walking distance to great eateries and a French Restaurant right next door! Always a pleasurable stay! You won't be disappointed. The staff go out of there way to accommodate. Kudos to the staff! VT-Fresh Meadows, NY

"Cozy and convenient"

J T, Union, New Jersey 08/02/2016

A cozy, comfortable hotel right in the heart of town. You can walk to great restaurants and shops, and jump on the train to the city. The rooms aren't large, and it doesn't have a gym, but the staff is friendly and accommodating. Warm cookies at the front desk are a nice touch.

"Lovely service, dated decor"

Cynthia S, Georgia 07/02/2016

The strength of this property is its location in the heart of Westfield and its employees. It's easy walking distance to the huge variety of fine restaurants, shopping and transit to NYC and it's employees are first-rate. The nightly chocolate chip cookies are to die for ~ don't miss them. However, the wallpaper, bathrooms, carpeting, etc. are all stuck in the 1980's. Fortunately, they have updated to flat screen tvs, but they need to invest in HD services; internet reliable/speedy.

"Nice Local Hotel"

Jill B, Scotch Plains, United States 26/01/2016

Very friendly staff, convenient to downtown shopping and restaurants and train into NYC. There are very few in-hotel amenities. The included breakfast provides great local bagels, but microwaved eggs and toaster waffles.

"Comfortable, convenient and welcoming"

Barbara S, Davis, CA, United States 23/01/2016

Clean, well furnished rooms decorated in 'colonial Westfield' style. Comfortable beds. Amenities include microwave and fridge in many rooms. Heating system is a little loud at night, but easy to turn off if needed. Staff are pleasant and efficient. Convenient location, excellent French restaurant next door. Highly recommend!

"Accomodating for observant Jews"

Gary S, Rockville 18/01/2016

They went our of their way to open doors. Easy walk - only three stories. No electric entry. Understanding staff. Plenty of room in mini kichen for a plata (blech). nice size refrigerator in the suites - not that expensive - plus comfortable beds, clean, etc.

"Great hotel - walking distance to train station"

John M, Mobile, United States 11/12/2015

Much cheaper than NYC, friendly people and great amenities. 2 minute walk to train station. They have cookies at check in and a decent breakfast. Elevator is small but only three floors. Trains quit around 10 pm if you are worried about sleeping.


Ken B, Oakton, Virginia, United States 20/11/2015

Small hotel nestled between the bustling downtown of Westfield and the quiet residential sections that reminds me of the street that Josh (Tom Hanks) lived on in the movie BIG. On one side of the hotel is a main street and on the other side is a busy commuter railroad. Surprisingly, except for an occasional firetruck and/or a train whistle had a restful night sleep. The rooms do need upgrades but front desk service was polite and prompt and maid service was thorough. Not far from Newark airport and about an hour train trip to Manhattan. Local restaurants within walking distance were very good.

Kimmie T, General Manager at BEST WESTERN Westfield Inn, responded to this review
Being compared to a Tom Hanks movie is indeed a compliment and I thank you very much! Westfield is such a quaint town with all the modern conveniences, and we are very fortunate to be able to afford our Guests all that Westfield has to offer. Thank you for staying with us. I look forward to hosting you again very soon!

"Conveniant spot"

mjrfd99, Toms River 15/11/2015

Nicely updated good sized room Very clean Nice bathroom. Service was friendly and helpful Free breakfast was good. Right in Westfield downtown area Resturants and shopping all around Parking a bit tight glad we didn't have the 4 door F-350 -would never fit. Would defenately stay here again


trudy s, Westfield, New Jersey 11/11/2015

We stayed for a few nights while work was being done in our home. The hotel has been at this location for many years and I'm not sure how much updating has been done. The first thing you notice is a very strong smell of cleaning products in the hallways. This odor never dissipates. In the room, the odor is there but a little but lighter. We found the curtains were graying from age and in spots were frayed. Also, the bathroom needed some new tiles to replace cracked tiles and one morning water did not come out of the shower head! The heating element was also a little wonky and consistent warm air was sometimes replaced by cool air (remember this was December!) The other issue is their parking lot. There is limited parking, so if you arrive late at night there might not be a space - we tried calling the local police to let them know that we parked in a space at a parking lot down the street and we were warned that we might get a ticket (we did not but it was disturbing us all night wondering if our car would be towed). The location of this hotel is ideal- a quick walk to the stores and restaurants intown and a very quick walk to the train station. Hopefully, some cosmetic updates will be made in the near future !

"Great rooms, service and lovation"

User 11/11/2015

Stayed once before. Clean rooms with fridge and micro plus free breakfast. Parking underneath and walk to town for great restaurants. Train to NY is a minute walk. Great staff. Westfield is a great little town with unique shops and a great variety of food establishments. Definitely a come to again

"Excellent Service"

User 07/11/2015

I stayed for a weekend visiting some family in Scotch Plains thanks to my aunt for putting me up in a room. I was impressed. The hotel itself is quiet and in its own little world, but right outside is every restaurant imaginable. We stayed two nights and had no trouble sleeping. The, or at least what appeared to be, head housekeeper, Dawn I believe, was incredibly nice to us making sure that our stay was enjoyable and we had all we needed. Breakfast was by far the best part of our stay. Karen the woman whom prepared our food not only made delicious omelets but was so friendly and welcoming we didn't want to leave the breakfast room. Checking out was quite easy thanks to the bellboy, Anthony I believe his name was or Andrew (forgive me if I'm wrong) we asked the front desk for assistance and he was at our door in minutes with a smile! Overall it was a great experience. Service & Location: 5 Stars. Appearance and modernization: 3 stars. Very happy can't wait to stay again

"Great hotel stay"

Mark H, Marietta, United States 06/11/2015

Hotel was clean, quiet and low key. The room was clean, quiet, bed comfortable. I was a late arrival/and off early - stayed one night for business. I found the hotel easy to find. It appears to be close to a train station, but I didn't use that.

"Great staff and try conveinient"

Mattmaj0r, Westfield, New Jersey 05/11/2015

We stayed here for three nights. The staff is great and the location is very convenient. The rooms have a kitchenette feature which is helpful to families. Local restaurnats and bars are within walking distance.

"On business? Don't stay here. "

Ryan W, Toronto, Ontario, Canada 30/10/2015

I'm writing this review at 5 am after not being able to sleep all night. Between the non stop road noise (nothing like hearing trucks down shifting all night for a good night's sleep), the creaky floors, the musty odour as soon as you walk in the room, and the loud in-room refrigerator, this has to be one of the worst hotels I've stayed in for business and I cannot recommend. To management, invest in soundproofing and better pillows!

"Hidden Gem"

Kathy B, Metuchen, United States 26/10/2015

This hotel was wonderful nestled in the heart of great downtown Westfield. Hotel was very clean and welcoming within walking distances to many great restaurants, cafes and shops. The bed was extremely comfortable and breakfast in the morning was delicious.

"Bad start, decent finish"

Raymond J, Clearwater, United States 13/10/2015

Stayed in 210. Heard kitchen noise at 05:00. Unfortunately, I had King Kong in the room above me who was walking back and forth in his room until 02:00. The fact that the room is right off the elevators and next to the ice machine didn't help the noise. We barely slept that night. The front desk did move us to another room, but not before the staff barged in to clean this room. One small tap on the door, a key swipe, and the maid was standing in the room staring at me (I was in my underwear) and she Just. Kept. Staring. at me...

"Nice boutique hotel experience"

lslucchini, San Diego, California 08/10/2015

This is the second time we have stayed at this hotel while visiting family. While it costs a bit more than other hotels in the area, which are few and far between, it is worth it for the small boutique hotel ambiance. The rooms vary in size, but our king room was large and well equipped. The windows opened, which is always a nice plus. The breakfast was good - comparable to other hotel breakfasts. Chocolate chip cookies awaited us in the lobby upon returning at night. The location can't be beat - walking distance to everything in the quaint town of Westfield.

Kimmie T, General Manager at BEST WESTERN Westfield Inn, responded to this review
Your compliments re: our Hotel are much appreciated and I am so happy that your stay was enjoyable! Our Staff does its best to ensure a wonderful experience for Guests, I will be sure to share your positive remarks with them. Please come and visit us again soon!

"Small gem"

Nancy H, Potomac, Maryland 05/10/2015

Not overly fancy but exceeds expectation. Hotel is located very centrally in town that we visit often because we have relatives who live nearby. From this hotel we can walk to coffee shop, restaurants and shops. It is also very near train station, which would be an asset if we planned to go into Manhattan.

"Great location, great quality"

Stephen A, Valparaiso, United States 03/10/2015

The Westfield Inn is an excellent hotel, well-located within walking distance to restaurants, shops, trains & buses, with a friendly staff and comfortable accommodations. Booking ahead for holidays is essential.

"Great location"

User 28/09/2015

This was a very good hotel and extremely well located right in the middle of the town of Westfield (Great Shops) We had muy husband's 50th high school reunion there and everyone was very happy with the hotel

Kimmie T, General Manager at BEST WESTERN Westfield Inn, responded to this review
We do our best to ensure that our Guests feel comfortable and at ease and your thoughtful comments are very much appreciated. Thank you for choosing to stay with us. I look forward to hosting your next reunion!

"Great Stay at Best Western in Westfield NJ"

Ralph F, Ft Lauderdale Florida, United States 22/09/2015

The Best western in Westfield New Jersey is a great place to stay. Clean Friendly Great breakfast Affordable I Normally never write a review on a hotel but this place really deserved it because they work very hard keep the place clean and making the customers happy.

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