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A Memorable Hotel Experience
A Memorable Hotel Experience
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New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
Select the Klarna option "Payment in 3 installments WITHOUT FEES" when paying for your stay. The interest-free payment in 3 installments is only valid on non-cancellable and non-refundable online rates.
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Best Western New Brunswick - East Brunswick is by far one of the best hotels I've stayed in over the past few years. The staff, the cleanliness, and the breakfast were TOPS! Those pillows were the best...I'd actually love to find out how to buy some. I also enjoyed a lunch at the adjoining restaurant. Folks who visit this area for the first time need to be very careful not to make wrong turns...or they may end up on a toll road! Overall Best Western IS the best chain of hotels and is ALWAYS my first choice.
A clean, well-maintained hotel that I've been regularly staying at for the past year. I'd strongly recommend booking directly through their website to earn loyalty points and take advantage of exclusive offers — rates can drop as low as $95/night. Conveniently located on Route 18, its proximity to the Turnpike makes it an excellent base. One tip: opt for a front-facing room, as the rear rooms can pick up noise from the Interstate highway. The staff are genuinely friendly and approachable —. a simple smile is all it takes to open up a warm conversation. Well for Rutgers visitors: while the hotel sits right at the Rutgers University exit, it isn't within walking distance of the campus. If you need accommodation within a mile of Rutgers, this may not be the ideal fit but for most guests, the value and convenience more than make up for it. A basic breakfast is included, adding a little extra to an already solid stay.
Great location, clean Hotel friendly employees. We have stayed another hotels in this area. We prefer this one. This is our third day in six months.
Convenient hotel to 2 highways and quiet despite the highway access. Nearby neighborhood for a walk and close to Rutgers. Friendly staff. Comfortable bed and good space for hanging clothes, working on a laptop and sitting.
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (732)828-6900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Warm regards, Roseana DeSouza Assistant General Manager 31075 Property Best Western Rutgers University Hotel
This hotel is misleading guests by using the name of Rutgers University, creating the false impression that the university is somehow affiliated with or endorses the property. This is a deliberate attempt to eyewash and deceive customers, especially those unfamiliar with the area. Furthermore, the conduct of the manager, Vaibhavi (also referred to as Vee), was absolutely unacceptable. Her unkind, unprofessional, and threatening behavior toward me as a guest was beyond shocking. Instead of resolving concerns with courtesy, she resorted to intimidation, which I consider a serious violation of basic hospitality standards. I intend to formally report her conduct to the appropriate authorities, and I encourage others who've faced similar mistreatment to do the same. This review is just the beginning—Vaibhavi should prepare to be held accountable for her actions. I strongly advise future guests to stay elsewhere. There are far better options in the area that are honest about their branding and respectful to their guests.
Dear Guest, Thank you for your feedback. We take all reviews seriously and have looked into the matter thoroughly. We spoke to our team regarding your concerns. According to our internal review, at no point did our staff threaten or behave inappropriately. Instead, our team was trying to explain our policy regarding online pricing. A reservation was mistakenly made by another employee who was unaware that we do not honor third-party promotional rates—especially discounted rates that are not valid on weekends. When we realized this discrepancy, we politely informed you that we could not honor the incorrect rate for one of the nights and offered to cancel that portion to avoid overcharging you. This was done in good faith, and with full transparency. During this conversation, our staff recalls that you became upset and stated you would report them to authorities and try to have them terminated. While we respect a guest's right to share concerns, we also believe our employees deserve to work in a respectful environment while they carry out their duties professionally. Our pricing policy is clearly communicated, and like many hotels, we reserve the right to refuse service in cases where policies are not honored or mutual respect is not maintained. We are committed to offering fair service to all our guests and value honest and constructive feedback. If you would like to further discuss your experience, we welcome you to reach out to us directly.
Towels smelled awful! Like human feces or something. A sticky gooey puddle under & around the alarm clock on night table. Poor breakfast. I do not recommend this Hotel Very uncomfortable stay here at this hotel. I felt gross all day during travel and flight
Very noisy hotel lets kids run up and down the hallway. Adults fighting, hotel had already addressed it, but it didn't stop. Breakfast was horrible, the sausages were placed in a dish on a hot plate, when lid was lifted in burned my hand. A hair was found on the sausages. next day hotel exit door at end of hallway someone left it open, smelled like cigarettes and marijuana. Hotel moved my room but ultimately i will not stay here again. I did not feel safe at this hotel either.
Thank you for sharing your concerns with us. We sincerely apologize for the issues you encountered during your stay. We always strive to provide a safe and comfortable experience for our guests, and we regret that we fell short in your case. Regarding the food handling, we understand your concern. We do have safety precautions in place, including gloves and hairnets for food handlers. We will review our procedures to ensure they are strictly followed, as food safety is a top priority for us. As for the hot breakfast, the food is kept on the hot plate as per standard practice to maintain its temperature. We do place caution signs to alert guests to the hot surfaces, and we will continue to monitor this closely. We also apologize for the situation with the EXIT door being left open. We take safety seriously, and we appreciate you bringing it to our attention. We'll ensure that our front desk staff is more responsive to safety concerns in the future. As for the cold floor, we understand your discomfort, and we'll work on resolving the issue to improve the overall guest experience. Regarding the noise from children, we try our best to maintain a peaceful environment, especially in designated quieter areas. We do remind guests to keep noise levels down, but we understand that children can sometimes be noisy, and we apologize for any disturbance you experienced. We also want to assure you that our non-smoking policy is strictly enforced. Our housekeeping team conducts thorough inspections after check-out, and we only charge for smoking violations when they are confirmed. We take all guest concerns seriously and aim to resolve them appropriately. Regarding the room change, we understand that this may have been an inconvenience for you. We truly regret that your experience was not up to our usual standards. We hope you'll consider giving us another chance in the future. We will continue to work hard to improve our services. We appreciate your feedback and will use it to make improvements for future guests. -Management
Some of the 1* Reviews massively surprise me here....For the price, great room, friendly staff, decent location and slept great the whole week! even overslept and missed breakfast a few days! came all the way from the UK to spend time with my partner and honestly I've paid a lot more to stay at much much worse hotels! The attached Hooters is also awesome on gameday too! will definitely be back next time I'm over!
Anyone who says this is a good hotel has never been to a decent hotel. People walking around lobby in pajamas. Front desk made a mistake and charged me 3 nights and I only stayed 2. Waiting for a reversal. He also said noone would be next to me as I was working. Guess what? 4 young guys next to me.i had to move. The coffee machine had the most disgusting coffee. And I am a diamond member. As the young man at the desk told me....only people who have no money stay here. Not run very well.
Reasonably priced, remodeled rooms looked great. Comfy bedding. Close to city and public transportation. Breakfast wasn't great. Don't know if there were more people than they expected, but the young lady working could've used some help. Even still, she was professional and helpful
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