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Best Western Plus Hotel Fresno Inn, Fresno

4.5/5  - basé sur 609 notations.
480 E Shaw Avenue, 93710-7602, Fresno, United States - See map
Best Western Plus Fresno Inn - Our business center is available to help you prepare travel itineraries, send emails or browse the web. The Best Western Plus Fresno Inn is ideally located in the center of Fresno. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Fresno Inn! Stay right off of Highway 41 at our Fresno hotel where a great location is complemented with comfort and the best service in town. Near Cal State University of Fresno, this property is a favorite for visiting academics as well as students. Hotels in Fresno offer easy access to some of the most popular destinations around. Whether you have business to take care of on campus, such as a loved one's graduation, or you're here to stay within walking distance to major shopping and dining, there's something for everyone at Fresno hotels. Enjoy a 100% smoke-free property with an on-site fitness and business center to make you feel right at home. Complimentary amenities such as hot breakfast, Wi-Fi and long distance calling ensures that you can keep connected while you travel and the most important meal of the day is guaranteed to be just what you need to start your day off right. Before heading for a hike at Sequoia National Forest, fill up with endless hot waffles, fruits, pastries and Arabica coffee. The World Ag Expo brings scores of travelers to the region, and our Fresno hotel is a favorite for those in town to discover the beauty of Yosemite National Park. From the King Canyon National Park it's an outdoor lover's paradise. Service men and women with the US Army consider us their home away from home, and civil servants with the USDA are regular guests. Whether you're here for the California Southern Baptist Convention or you're with one of many retailers at the shopping mall, you deserve the best of hotels that Fresno has to offer. We are one of the newest Best Westerns in Fresno, centrally located near Highway 41 which allows access to Highway 180 and 99. Tucked back from the main road, the surrounding area is peaceful and quiet. Book your stay at Best Western Plus Fresno Inn today! Enjoy your stay.

Best Western Plus

Hotel Fresno Inn

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Hotel advantages

  • 24-hour front desk
    24-hour front desk

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 610 guest reviews
NOTE ISSUED
Excellent
312
Very Good
212
Average
54
Poor
18
Terrible
14
REFER TO NOTICE
Business Business
161
Couples Couples
166
Family Family
195
Friends getaway Friends getaway
38
Solo travel Solo travel
28
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Above average BW in central Fresno"

4
06/12/2018

After a couple of years of spotty performance at breakfast, this last week's stay was an improvement. Cable TV channels have been reduced, and "high speed internet" is inconsistent and end of hall rooms at the west end barely have connectivity most days/nights. Hotel interior is about due for a makeover.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Max - We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that a few things during your stay did not meet your expectations. . I do hope that you allow us another opportunity to welcome you and to prove that this was an exception from our normal service standard. Thank you!

"Nice hotel overall"

5
04/12/2018

This hotel does not provide shuttle service from/to the airport, so I took Lyft, which is very convenient as well. It's no more than a 20 minute drive. The staff was great, friendly and willing to help. Hot breakfast is available in the morning. The room is clean and spacy, but you can hear the snoring of you neighbors at night, the slamming of doors and footsteps etc. Anyways, I had a pleasant stay.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Jane - Thank you for taking the time to review your stay with us. I apologize for the noise issue you faced during your stay. I am very pleased to hear that our staff made your stay pleasant. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to welcoming you back soon!

"Good place to stop on your way through Fresno"

4
06/11/2018

We stayed here on our way to Arizona; the room was clean, the bed comfy, the staff pleasant, and we appreciated the hot eggs and bacon breakfast. Off the highway location so road noise was not a problem.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Nancy - Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to welcome you back to the hotel in the near future!

"Come back again"

5
04/11/2018

The staff were very friendly and helpful. The room smelled fresh and clean. The beds were very comfortable. Nice sized room. Very good breakfast, the best of our 10 day trip. No complaints on anything.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Traveler - Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future!

"Back in Fresno"

4
03/11/2018

Well maintained location in North Fresno, near College.Staff was well trained, and always helpful. Breakfast was good with selections changed daily for us on extended stay.Will stay at this location in the future.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest - Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We will be sure to share your lovely comments with our team members and tell them to keep up the amazing work! We're glad they were able to assist so well during your stay with us! We look forward to welcoming you back to the hotel in the near future.

"Fresno State Football"

5
01/11/2018

October 23-24 2018 Fresno State Football Homecoming game. The wife and I stayed at the Best Western Plus. Hotel is just down the street from the stadium. Fashion Fair Mall is across the street. Hotel was very clean and a very friendly and accommodating staff. Room was very nice, comfortable bed, clean bathroom, comfortable couch with desk and chair in the room. Refrigerator, microwave and coffee maker with a very nice television for the World Series game. Good value for the room. We did not have the breakfast there. It smelled great. And there is coffee in the lobby. Oh yes and the evening cookies smelled great and tasted even better. Do not be late for one or they will be gone. Fresno State won their game agains Hawaii 50-20. Convenient for the game and shopping with lots of restaurants in the area. Great stay.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Stevens - Wow! Great to know! We are thrilled to receive this perfect 5 star rating. Appreciate your positive feedback. Congratulations to Fresno for winning the game. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Looking forward to welcoming you back soon!

"Good Choice for us"

5
29/10/2018

We were happy with everything. The staff were helpful, the breakfast was good and the room was very comfortable. We had a king bed and a couch, the perfect combination for us. It was very quiet at night. Another bonus is that the mall and restaurants are just across the street.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest - Thanks a lot for the great feedback. We're really glad that you enjoyed the stay. We take great pride in our cleanliness and our customer service, it's good to hear that we're meeting your expectations. Thanks for staying with us!

"Great place to stay!"

5
22/10/2018

All of the staff were friendly and accommodating. Comfortable rooms. Awesome breakfast and the location was perfect with easy access to the freeway and shopping. Definitely will stay there again when in Fresno.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Hi Doug - Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. :)

"Poor Service at Front Desk"

3
09/10/2018

We tried to check in on Saturday, October 6th around 4:50 pm. There were 2 couples ahead of us, and the gal at the front desk had to make phone calls and spend a lot of time speaking with the couple (don't know what the issue was). Then, before couple #2 was helped, she took a phone call. The person on the other end was told they were contacting the wrong property, and this property had nothing to do with them. She continued to interact with them, and I heard her say something about group reservations. She should learn how to get off the phone when she has people waiting. We finally had to leave (after 20 minutes without getting to the check in desk), and check in later. Everything else at the hotel was fine, though I only saw someone at the front desk when we were checking out..

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Judy - Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with the competence of our front desk staff. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Hope to welcome you again!

"Now and Then"

5
25/09/2018

Going to our destination, and returning, we stayed at the BW Plus Fresno and we were not only surprised but delighted as well. The room was larger than expected and the king size bed was a dream come true. And conveniently located just across the street from a recently renovated mall..

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Ambassador - Awesome and great to hear! We're so pleased to see that you enjoyed all aspects of your stay with us! We greatly appreciate having you as our guest and look forward to seeing you again! Safe travels!

"Excellent place to stay with friendly and helpful staff."

5
24/09/2018

We have stayed at this hotel before and liked well enough to return for another visit. Very well maintained with great access to local activities. Nice breakfast items and all items keep fresh and tasty. Special thanks to Deanna for the help fixing my administrative error. Always nice to have someone who goes beyond to ensure their customers are satisfied and happy. Thanks and will stay again when we return to the area.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Richard - Wow! What a wonderful review, we truly appreciate your business and your trust in us. We truly appreciate your kind words about our staff and happy to know that you enjoyed the deluxe hot breakfast. It's definitely a boost for us every time we hear positive reviews such as this. Thank you for staying with us again. We hope to welcome you back to the hotel soon!

"Fresno"

5
24/09/2018

Easy access to CA41, food, and shopping. Good parking facility for large vehicles and trailers, If you need full handicap access room, reserve early. I will definately stay here on my next trip to Fresno.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Michael - Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. We hope to welcome you back to the hotel soon!

"Tanner"

4
23/09/2018

I,enjoyed staying here on my recent business trip. Room was excellent. From the bed to the bathroom. Could not hear the person or the tv next to me in the other room which is always nice. There are other hotel chains I've stayed at in the past, I prefer the Best Western, for a couple reason one I feel more at home when I stay there, and two the price is more to my liking.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest - Thank you for feedback and for choosing to stay with us. I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon! Best Wishes!

"ovenight stay"

5
23/09/2018

Some friends and I stayed here as we were in town to do a half marathon. Johnathan checked us in and was so friendly and professional. He went out of his way to make us feel at home. The hotel is very clean and quiet. We asked for a one hour late checkout due to the run and had no issues getting it for no additional cost. Although we had to leave for the run prior to the breakfast time, we were able to get coffee and a snack. The hotel is close to the mall and multiple restaurants. Very reasonable prices as well.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Margaret - Thank you for your kind review! We truly appreciate your kind words about our staff. Will let Johnathan know about your pleasant experience. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Safe Travels!

"One night stay"

5
14/09/2018

I was in town for a wedding and even though I stayed for just one night, they made me feel welcome, the hotel personnel was very friendly and helpful. The breakfast the following morning was very good and there was plenty of food for everybody. I highly recommend this Best Western in Fresno.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Happy Guest - We're so glad you had a wonderful stay and enjoyed our complimentary deluxe hot breakfast. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hopefully you'll be able to spend more time with us when visiting Fresno the next time around! :)

"Another fantastic stay"

5
20/08/2018

Once again another fantastic stay. This Best Western Plus is our family favorite hotel in Fresno. The staff goes out of there way to make your stay comfortable. The day we checked in it was 105 degrees outside, the lemon water the staff offered was greatly appreciated. Whenever you are in Fresno CA this is the place to stay.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Hi Sam - We are deeply elated that we have been your constant hotel of choice when you're in Fresno. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care! :)

"ILL BE BACK!"

4
19/08/2018

This is the second time I have stayed at this Best Western. Rooms are nice, pool is nice, and the customer service is great! Jonathan was as helpful as they come! We travel a lot for sports so well be back!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for taking time to review our property. I will be sure to let Jonathan know that he made an impact during your stay. I am glad to hear that we will be your top choice when you visit Fresno. We look forward to welcoming you back soon! :)

"Side trip from Hot August Nights car show."

5
15/08/2018

Very nice clean hotel. Staff is very friendly and helpful. Vanessa was one of the best front desk people. She recommended a very good Mexican food restaurant "Toledos". Room was quiet, clean and comfortable. Will stay here again when in the area.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Hi Karen - Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home and will let Vanessa know that you were pleased with her service. We hope to welcome you back again soon. :)

"Nice Staff....BUT"

3
06/08/2018

The hotel could use some upgrades for being a newer hotel and is a little expensive. I would rate it higher if it wasnt as expensive. The door was open to the room when we arrived and there was a dirty bar of soap in the shower. The bed seemed a little smaller and wasnt super comfortable but not to bad. The pillow could defiently use some help too. If this was about $40 cheaper I would give it about a 3.5 rating

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Rick - We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

"AnnW"

5
30/07/2018

Welcoming staff, great decor, adequate Adequate breakfast choices, a friendly kitchen staff. Good location for shopping and dining, with several ethnic restaurants within walking distance. I Recommend!!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Annwoody - Thank you for the amazing feedback and for being an amazing guest! We're happy to know that you enjoyed our complimentary deluxe hot breakfast. We are so proud that our team provided you the level of service you deserve! We also love knowing that you enjoyed all of the wonderful features and amenities that our property provides. Please come see us again soon! :)

"Weary travelers enjoy a great hotel!"

5
28/07/2018

We're on our second trip across the United States and have had the opportunity to stay at many hotels. Only a handful of those hotels would be good referrals for our friends. BWPlus Fresno is one we would definitely return to, and suggest to family and friends. The staff was excellent, the location was easy to access from the Interstate, breakfast was well-balanced and served by a friendly staff, and our room was clean with a super-comfy bed. Enough said.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest - Wow! Thank you so much for the wonderful review! We appreciate your loyalty and your continued trust in our hotel and our staff. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Rest assured that we will do everything it takes to make us deserving of your loyalty. :)

"Made us feel welcome. Very pleased for two nights."

5
27/07/2018

Beds were good... comparable to tbis hotel's competition. Rooms were clean, spacious, and comfortable. Toilet/shower were separate from sink area, and this fit our family needs well. Outdoor pool was a bit small, and located just off the front door and parking lot. Staff was very helpful with all our questions and always friendly. Breakfast had good variety (standard for this chain), and was kept very clean and well-stocked.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear SaskOiler - I appreciate your positive feedback about our hotel. I am glad to know that you had a good comfortable stay and you enjoyed the breakfast! We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. Looking forward to seeing you again soon. :)

"Pleasant surprise - like new!"

4
01/07/2018

We lived in Fresno for many years and knew the area well. We were returning for a special celebration andneeded a place to stay. We knew the area and was quite doubtful how it might turn out. To our surprise, the facility was totally remodeled and like new. It was also away from the very busy Shaw Avenue traffic and sleep was not disturbed by any of the heavy Saturday night traffic. The hotel is very clean and rooms were very comfortable including the bed. We have stayed at many Best Westerns and this one has to be on the top of the list. Of course, we always stay at Best Western because their free breakfast is always more than adequate.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Happy Guest - Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. :)

"Very clean"

5
29/06/2018

I have spent one night, it was a very good hotel, clean, very helpful and good stuff, good buffet breakfast, in a good location I have recommended this hotel for everyone, really thanks a lot .........

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! :)

"VERY POOR"

1
13/06/2018

Arrived at 9 pm on a Monday night. Parking lot was over flowing and had to park in the lot of the grocery store next door. Ask the front desk about this and they said that was the only place to park. Then the elevator quit.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Frank - On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"One Night in Fresno"

5
06/06/2018

My husband and I were pleasantly surprised how nice it was. We even had our dog with us and had been traveling since 4 am so getting to our room and finding the a/c worked great, and the beds were perfect was such a relief. Place is clean, staff is polite and helpful. Place is booked up for a Wednesday night but the room is quiet You get HBO, and cable and check out is 12 noon so guess whose sleeping in tomorrow. ????

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest - Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! :)

"Weird location behind a boarded up building "

3
17/05/2018

I recently stayed here on a business trip. While the staff were very friendly and helpful, and the hotel itself clean and comfortable, the area is slightly sketchy. It's on a very busy street (Shaw) but behind an abandoned building (that I think used to be a bank), close to Hustler strip club and a liquor store. There were transients hanging out in the parking lot next door, drinking and doing ? (Pictures I posted are looking outside my hotel room window). It's not a nice location in Fresno. I saw that there were cameras and I thought well at least they are keeping an eye on the parking lot for safety but then I saw a sign posted that said the cameras were for the hotels “assets”. Gee thanks for looking out for your guests. But it was as close to a meeting that I had to be at the next day and it's the only hotel in Fresno that I could find with availability that wasn't outrageously expensive (on a Tuesday night what's going on in Fresno to justify such high rates?!). Also the mall with restaurants is right across the street (but DO NOT walk, drive). All in all, it's ok for one night but if I could have stayed somewhere else I would have.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for your review. I am glad to hear that your overall experience was positive. I am disappointed to hear that our location didn't meet your expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. Thank you and look forward to seeing you soon.

"Little getaway"

4
07/05/2018

Very helpful with a last minute reservation.They upgraded us to a king suite from a queen regular room. Nice clean room with lots of plug ins. We didn't get to take advantage of the breakfast because we decided to sleep in.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest - I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. :)

"Intermediate Stop en route to Destination"

5
06/05/2018

An excellent choice of hotel stay and received excellent service including a wonderful breakfast. The location provided easy access to restaurants and shopping, as well as major travel routes. The airport is located within ten miles.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest, We're so glad you had a wonderful stay and enjoyed our complimentary deluxe hot breakfast. Hopefully you'll be able to spend more time with us when visiting Fresno the next time around! :)

"Great place! "

5
28/04/2018

Really comfy hotel! Nice big room and very comfortable bed! Bathroom was huge and nice shower! Great location! Near a bunch of great restaurants! My room faced Shaw which is a busy street so it was a bit noisy, but I have always found traffic noise to be soothing. Would definitely stay again!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Hi Melissa - Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! :)

"Pleasant stay"

4
26/04/2018

Decent experience at this Best Western location in Fresno. I was here for work and this hotel was very conveniently located. The room was spacious and clean. My only issue is that the bathroom had a chemical smell, which did go away after I left the door open for a while. The fitness room has the basics such as an elliptical machine, recumbent bike, two treadmills and a simple cable machine. The free hot breakfast is more buffet style and provides most of the breakfast items people would eat and drink. Overall, I had a pleasant stay.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest - I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. :)

"Nice stay."

4
21/04/2018

The hotel is comfortable, clean with good amenities along with a well done quick breakfast. The only concern was with some shady characters in and around the area. Unfortunate location for hotel and the surrounding area..

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Hi Richard - We're so glad you had a wonderful stay and enjoyed our complimentary deluxe hot breakfast. Hopefully you'll be able to spend more time with us when visiting Fresno the next time around. :)

"Meh, not so"

3
16/04/2018

Uran location, non-descript motel which somehow garnered a "plus" rating. Staff was cordial and helpful. but room was unremarkable with a view of the adjacent building wing and parking lot. Room had threadbare leatherette chair . Pool was minuscule and had no jacuzzi . Elevator delivered you to your floor amidst groans and jerks, simulating an amusement park ride. Go to TripAdvisor | Privacy Policy | Contact Us

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Clean and Comfortable"

5
11/04/2018

I arrived late at night and was met by a cheerful staff member. This was a preview of my entire stay. My room was clean and well appointed. There were products for use. There were plenty of pillows. I appreciated the little fridge to keep my beverages cold. The included breakfast had eggs, all types of bread items, cereal, oatmeal, hard boiled eggs, waffles, and all the fixings. So much easier than having to time out eating at a café someplace before a meeting. Check out was easy and I received printed directions to my next destination. I will be using this as my regular stopping place when in the Fresno area.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Kim - Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon! :)

"Comfortable suite, clean, friendly staff, great value"

5
07/04/2018

Love the layout of this Best Western property in general, in particular the king-bed suite. Superior to the typical hotel/motel room. We needed only a one-night stay, but I can easily visualize being very comfortable for a longer term for business or leisure. The 2-room design with separate bedroom is practical and feels roomy. Would definitely recommend this property and will be back!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! :)

"Lesure"

5
02/04/2018

I have stayed at this hotel many times and each time I stay I find it better. The staff are extremely helpful and very friendly, they know the area and will assist in whatever you need. Each time I travel to Fresno this is the only place that I stay (nine times so for). Close to shopping, restaurant's and transport

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest. We are deeply elated that we have been your constant hotel of choice when you're in Fresno. As always, don't hesitate to let us know if you're visiting again soon. Our staff are always ready to help you with anything. Thank you and take care.

"Highly Recommend"

5
02/04/2018

Trip to Fresno to attend 80th birthday dinner. Called to make reservations and spoke with Jocelyn. She was so patient and helpful answering my questions that I felt confident to recommend 3 other couples to stay here too. It was easy to check in and out. The king suite was clean. quite, roomy- 2 TVs, 1 in bedroom,1 in sitting area. Appreciate the bathroom is separated from the wash area. Bed was comfortable, wifi was good. Lobby had coffee/tea, lemon ice water and cookie. Although we did not have breakfast, it had a good variety to please adults and children. Great location, close by to mall. We felt safe and made our morning walk. The staff is accommodating and friendly. We were all happy.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"One night stay"

3
31/03/2018

We slept there for one night. The room was nice. But the wi-fi was really bad. Some times there was no wifi at al. The pool was lovely and open to midnight but very cold. Our Norwegian Viking children did not care and swam anyway.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay. Please don't hesitate to call me to share more information and I will try my best to rectify the situation.

"Disappointed"

2
30/03/2018

I stayed here for one night on business and since it was on Valentine's Day, I paid an extortionate rate of $243 for my very short stay. Disappointingly, I checked out the following morning feeling like I had just completely wasted every single penny of what I paid. I was assigned a room on the ground floor which was okay, to begin with. Unfortunately, at 6 AM, some of the staff who had just turned up for work decided to chitter chatter LOUDLY right outside my room without any regard for the guest(s) within earshot. So I guess it was a free wake-up call that I never asked for. The room itself was VERY dark and poorly lit. The layout was pretty unusual too. The room was enormous but there were lots of wasted space that served no purpose. The bathroom was the same way too. The distance between the shower and the sink was just unusually large: it just felt weird. What really annoyed me was the A/C unit that sounded like the now-defunct Concorde releasing a sonic boom every time I turned it on. And once it's turned on, the sound did NOT fade away at all. The A/C remained noisy and obstructive. I found it difficult to get my daily dose of forty winks. Breakfast was okay and only offered a limited amount of choices but at least there was a Starbucks next door.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Clean comfortable rooms"

4
12/03/2018

We had a great stay! Clean comfy rooms! Beds where great. Good location. Friendly staff. We booked our rooms at separate times and they gave us adjoining room which was nice, Will stay there again, thank you

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Hi Linda - I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. :)

"Personal"

5
12/03/2018

I had a great experience room was clean upon arrival. Polite staff at front desk. My only complaint is that cleaning staff did not do a good job cleaning my room. Just came in an made the bed. Please do not let that discourage your decision. I will be coming back when I come visit my family. Also location is great right by mall and restaurants.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Valued Guest - Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. :)

"Nice people, poor service"

2
07/03/2018

I had a problem in my room: the bathroom was very dark, and the wand in the shower did not work. Reported to the front desk on my way out in the morning ... nothing. Did it again the next day ... nothing. On the 3rd day, as I was checking out, the clerk, same as on the 2nd day, apologized. She said she thought the manager would handle, but nothing had happened. I have no clue who was supposed to do what ... but 3 days, no follow up from anyone? No fix, no solution, nothing? Not good service.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great stay, friendly staff"

5
04/03/2018

Check in and check out was a breeze. Very friendly staff. Variety of things for breakfast and well stocked. The room was clean, quiet and comfortable. I will return to this hotel if ever in Fresno again.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest - Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area, and look forward to welcoming you again soon!

"Comfortable/clean stay. "

3
14/02/2018

Clean rooms. Very comfortable beds. Pretty good breakfast. Very friendly staff. Water pressure in the shower was terrible. Area just outside the hotel was a little sketchy. Homeless people living at the vacant bank next door and groups just hanging out on sidewalks after dark.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Hi Daniel - On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Perfect location for my visit"

5
12/02/2018

Receptionist were friendly, helpful ,joking and laughing with us during checkin , also a plus upgraded us to suite bc were Gold members stayed in 310 everything worked as it should had no issues with the WiFi. Room was clean and the bed was comfortable. Plenty of places to eat up and down Shaw. We been staying at this location for some years when visiting Fresno always happy with my stay.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Leyba - Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty! :)

"First Time in Fresno"

2
04/02/2018

Bed was comfortable, but the Pillows were small. The faucet in the sink would not get any cold water. No matter where you turned the handle, all you got was hot water. There were two lights in the shower room. Both white. One was supposed to be a heat lamp. The heater/AC unit would not stop blowing al night. The hotel was not expensive though.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Hi Patrick - We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

"Great Service!"

5
02/02/2018

I needed an extra day and the hotel was full. The manager rearranged rooms so I could keep my room and accommodate all guests! She is the best!! The rooms are clean. Plenty of electrical outlets! Very well lit,

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Hi Ralph - Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon! :)

"Nice hotel with simple and modern designs."

4
23/01/2018

I arrived around 2:00pm, and there was no-one at the desk for 10 minutes. After a while a young lady who was General Manager came and checked me in. She was great explaining about the local activities in the area. I got a nice room on 3rd floor 319. The only drawside was a squeak at the door which I reported at check out. One of the business Center Chairs will need to be changed as it has a tear and does not match with the other. Aside from that it is a great hotel located near the Mall and feels safe.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay. Please don't hesitate to call me to share more information and I will try my best to rectify the situation.I'm looking forward to having you again as a guest in our hotel, take care! :)

"Would stay again!"

5
22/01/2018

We had a great stay at the Best Western Plus in Fresno! The hotel was super clean, the front desk was friendly and helpful and the full breakfast in the mornings was great! We drove our Tesla up and they even reserved the charger for our two night stay! A++

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! :)

"Awesome place to stay "

5
17/01/2018

Great place to stay plenty of parking, facility super clean as well the rooms! Front desk service is A+ makes you feel like home, Noy general manager is awesome!!! Breakfast is excellent and rate is reasonable!!!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Hi Jose - Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. :)

"Very pleased"

5
03/01/2018

We found this hotel to be very pleasant, not too noisy, very clean and comfortable. Though it is in a very busy part of the city, it manages to stay well-kept and clean on the outside. Breakfast choices were ample.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest, we're so glad you had a wonderful stay and enjoyed our complimentary deluxe hot breakfast. Hopefully you'll be able to spend more time with us when visiting Fresno the next time around! :)

"Stay at the best western in fresno ca"

5
27/12/2017

This was a very good motel and i will stay there again. The motel is very clean and the staff is very helpful.The only bad thing is the homeless that are on the next block so it is not safe to walk after dark.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest - Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with! :)

"Great night's sleep"

5
22/12/2017

In town for one night to see a concert. Clean, comfortable room. Staff was great. Breakfast was hot and tons of options, not a typical "continental" breakfast. Definitely would stay here again. Very comfy!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest, We're so glad you had a wonderful stay and enjoyed our complimentary deluxe hot breakfast. Hopefully you'll be able to spend more time with us when visiting Fresno the next time around! :)

"Good choice for Fresno"

4
22/12/2017

We had a large room with good lighting, except that one lamp was broken. Beds and furniture were comfortable. There was a mini-fridge with freezer, a small microwave and good air conditioning. There was also an odd odor that I couldn't identify. The night was very quiet. We used the small but adequate gym. Breakfast was decent, including processed scrambled eggs, bacon, waffles, hard-boiled eggs, yogurt and toppings.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest - We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear about the broken lamp in your room. Please note that your concerns have been passed on to our housekeeping management. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to having you again as a guest in our hotel. Take care! :)

"Fresno Inn - Clean & Hospital"

5
13/12/2017

The staff is truly willing to serve and meet your every need. The rooms were probably the cleanest I've stayed in, in any hotel. Conveniently located near the mall, other shopping & eateries, freeways and Fresno City College.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Happy Guest - Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"Very nice"

5
11/12/2017

Stayed at this hotel for a concert at the Save Mart Center. The staff was very friendly and helpful and the room was very clean. Bed was comfortable and I really liked their soap (some hotels have terrible soap). I would highly recommend this hotel and will stay here again for future concerts!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Hi Dona - Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon! :)

"Very Nice Room"

5
29/11/2017

The motel was very nice and upscale.It was near my destination.The room was excellent and bigger than expected.The staff was very professional and seemed as if we had known them.The best part I was able to receive two nights FREE with my points.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Hi Michael - I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us! :)

"It Worked"

3
24/11/2017

This place worked OK but it's nothing special. My major complaint was my window wouldn't open at all. It sure would have been nice to get some fresh air in room #309. The house keeping was good, breakfast was OK.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest - We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please feel free to contact me at the hotel directly if there is anything we can do to ensure your continued business..

"Good but beginning to decline"

4
23/11/2017

Compared to just a few years ago, things at BW Fresno Inn are starting to slip. Breakfast is passable -- often same eggs & bacon two days in a row, or biscuits & gravy with no other hot item because they have only one hot plate (hint: leave the biscuits in the bread box and put egss in their place). Carpets need cleaning. Rooms no longer smell "fresh" upon check in.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest - On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please feel free to contact me at the hotel directly if there is anything we can do to ensure your continued business..

"Nice hotel"

5
22/11/2017

The location of the hotel was in close proximity to the Bulldog stadium where our tournament was held. There are many restaurants to choose from. Shaw street is a bit noisy. Overall, it was a good stay for the reasonable price.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us. :)

"A Good Nights Stay"

4
20/11/2017

We do not travel to Fresno very often and this was a very nice place to stay. The breakfast had a great variety and was extremely good. The room was very nice, clean and comfortable. The staff was pleasant and courteous. I would recommend this location for a goods nights stay.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest - Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon! :)

"Convenient Location"

5
16/11/2017

We used this hotel for a base location. We visited Yosemite NP and Sequoia-Kings Canyon. We were able to have a decent breakfast before starting the day. The breakfast was good for a hotel and the menu varied the 4 days we were there. We were able to get fresh fruit and bottled water to take with us. The room was nice because we had a couch and a chair to relax after the long day of hiking in the parks. It was a clean hotel and the staff were very friendly and always willing to help in any way.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. I am also pleased to hear that you find our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon! :)

"A pleasant facility in close proximity to several things."

4
15/11/2017

Very clean rooms, good daily room cleaning, towels, and very cordial staff, and excellent breakfast in this price point hotel. There was nice variety in the breakfast options, very friendly kitchen attendant. Breakfast area too compact, but excellent otherwise.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest - I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

"Best Western Plus Fresno Inn"

5
14/11/2017

We had such a nice time in Fresno, there's plenty to do and many places to eat as the hotel is directly opposite a large mall and a Cheesecake Factory which was great! The room was very clean with a wet room inc rain shower which was very nice when it worked, air con not to noisy and worked well. Didn't use the pool but the gym has more than enough equipment and inc. with room. Free breakfast was the best we've had with lots of options inc. a hot one which was different daily. We travelled to the Sequoia and Kings Canyon NPs from here and the journey was bearable for a day trip. Would highly recommend

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest, We're so glad you had a wonderful stay and enjoyed our complimentary deluxe hot breakfast. Hopefully you'll be able to spend more time with us when visiting Fresno the next time around! :)

"Wonderful"

4
09/11/2017

This was a business trip that I had taken the closest to the bank where I needed to be on Shaw the room was beautiful had everything I needed in it the bed was soft the breakfast was outstanding the customer service was overwhelming they were so friendly eager-to-please definitely I will stay at that one again

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Traveler, thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon! :)

"Good hotel"

4
08/11/2017

Most comfortable bed in California! The bed was King size. Very clean room. Breakfast next morning was excellent. Great service for tired travellers on a budget. Welcoming staff at the desk who were very happy to share information all about California which helped considerably. I'd stay here again.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Vicki - We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. :)

"Does the job"

4
06/11/2017

The hotel and room were clean, staff were friendly, and breakfast OK for hotel of this level. The lighting in the bathroom was a little dim. Also, I was surprised it didn't have ABC, NBC, or CBS channels on the cable TV. I wasn't too impressed with the pillows, but the bed was OK.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service and housekeeping staff didn't meet your expectations. This critical feedback will be used in training our staff. Please feel free to contact me at the hotel directly if there is anything we can do to ensure your continued business. :)

"Good Solid Accomodation"

4
02/11/2017

Room was very satisfactory. Only reason for not giving five stars is I thought the breakfast could have been a little better. Close to a few choices for meals and close to major freeway. We would definitely return.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
We appreciate you taking the time to provide us with feedback about your stay. I am very sorry to hear that the breakfast did not meet your expectations. Please note that your concerns have been passed on to our catering staff. We look forward to welcoming you again. :)

"Excellent Staff!"

5
30/10/2017

Exceptional staff at this location in Fresno. Everyone from the front desk, breakfast staff, housekeeping and Manager went above and beyond to accommodate our needs. Very good location to shop across from the mall and a pharmacy also. Felt safe walking to everything.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. :)

"Good but not great"

4
26/10/2017

The location is excellent for highway convenience but lousy for ambiance. The staff can't be faulted, they are friendly and accommodating. My room was nicer than I might have expected given the hotel's exterior, and quiet, considering the very busy road outside. Still there are issues: the bathrooms are almost unbelievably dark for a "newly remodeled" claim, as if it hasn't occurred to anyone that a woman might want to use that room to apply makeup. The rooms are oddly lit as well, with very bright entries but dim and badly placed lights in the room itself. Don't plan on reading.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that certain things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management and staff. We do hope you give us another chance as we will definitely improve our services.

"Fantastic location"

5
17/10/2017

Location and staff were GREAT. Even got a quieter room than expected. Usually do not sleep well first night...Slept wonderfully. Location was excellent for a variety of restaurants and the Savemart Center. Felt like it was in a safe location as well.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! :)

"Solid stay in Fresn"

4
16/10/2017

We enjoyed a one night stay at this Best Western while visiting family in Fresno. The staff were very friendly and helpful. The property is well maintained and clean. We would recommend this hotel and will stay here again!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon! :)

"Great hotel in every way"

5
16/10/2017

The hotel staff and manager were fantastic in helping with my mistake on booking room. I enjoyed everything about this hotel. Close to freeway, Very clean rooms. Internet, breakfast, parking, bed comfort, lobby and price were all good. No problems whatsoever here. Pleasant stay.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. :)

"Best Western PLUS Fresno - comfortable and convenient"

5
10/10/2017

Nice location (Shaw Avenue) and easy to get around, several restaurants and groceries stores nearby. Comfortable Hotel, good breakfast. Close to Hwy 41, convenient for those heading towards Yosemite National Park.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you so much for your positive feedback. I am pleased to hear that you found our location to your liking. On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon. :)

"Lovely hotel"

4
09/10/2017

I enjoyed my stay here, but the layout of the room I stayed in was very odd. The bathroom was very small and the sink and mirror was outside the restroom. It was fine, just odd to me. Also staff was very professional and the room was very clean. Internet works great as well!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon! :)

"Comfortable and Great Price"

5
09/10/2017

Great beds, great breakfast, easy to get to off the freeway and very close to the malls and shopping centers in Fresno. I love staying here because it is not a huge hotel, easy to get checked in and out so you can go about your business. The rooms are comfortable and large and I love it.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! :)

"Pleasant experience! Would stay again."

5
02/10/2017

Quiet location, but convenient to many areas of Fresno. It's not a fancy place, but our room was clean and large, beds comfortable with a choice of pillows. The staff was efficient and friendly, with Susan at the front desk. We didn't use the pool; but the pool and pool area looked clean. The pool is kind of small. Breakfast included scrambled eggs and a breakfast meat. Make-your-own waffles were also available (you can add strawberries and whipped cream), along with cereals, oatmeal, yogurt, breads, fresh fruit. Marti kept the breakfast room clean and well-stocked. My sister said the coffee was excellent. We come to Fresno several times a year to visit family and we would definitely stay here again.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Gayle - We're so glad you had a wonderful stay and enjoyed our complimentary deluxe hot breakfast. Hopefully you'll be able to spend more time with us when visiting Fresno the next time around! We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. :)

"A Plus to Our Trip"

4
13/09/2017

Arrived early afternoon and was accommodated with an upgrade on request. The room was roomy and clean with a separate sitting room and couch. The bathroom was simple with the sink outside the door. Bed was comfortable and enjoyable. The breakfast seemed standard for this chain with the basics. Location was great near a mall with many restaurants. The pool was outside but could not try due to a rain storm. A pleasant stay.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with! :)

"perfect EXCEPT"

4
12/09/2017

this is a very good Best Western Plus hotel and a very nice place to stay, clean, safe, well-run, nice rooms, well-furnished. BUT never ever accept room 102, it is a nightmare. directly thru the wall from the headboard of the nice comfy bed is a fire door at the bottom of the stairs coming down from the 2nd floor into the lobby. the fire door must always be closed. and it is closed by a VERY strong auto-closer which SLAMS the door closed behind guests going up or down the stairs, and it SLAMS every few minutes until 12 midnight or later, and then starts slamming again at 06:00 AM in the morning. good luck trying to sleep!!!!!!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

"Older Inn but OK"

3
12/09/2017

This property is an older Best Western property. Had 2 room King Suite. Clean. (bed 'ok) not best on this trip. Staff courteous. Breakfast typical. No complaints except facility could use update. Mall across street with lots of eateries.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.

"Fresno Mtg"

4
09/09/2017

This hotel choice was a very nice, clean and convenient place to stay on a short trip or lengthy one. Clean, comfortable and close by to airport or freeways. We would stay at this hotel again when in the area.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Dennis - I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. :)

"Phone didn't work"

3
06/09/2017

When we arrived, staff was very helpful. After we settled in, we tried to call for food from recommended restaurant, but got no dial tone. when I went to front desk to report, they asked if I was in room ?? When I said yes they said phone on front desk kept ringing from our room, but we kept hanging up. When they came to our room to check phone, they found that it worked if we pressed speaker, but not otherwise. Breakfast was not very good. They had eggs and some kind of mush, cereal and coffee.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Amado - We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our staff. We do hope you give us another chance as we will definitely improve our services.

"nice nice"

5
02/09/2017

The hotel is GREAT!! thank you April `for the house keeping staff``they are very kind, and efficient in cleaning. Susie-always smiling at the front desk and making sure that your bill is correct``:) Marty``always making sure that the presentation of the food and breakfast in good.Lots of choices Andrew- he works at night and if you every have a problem he will be "right on". He doesn't mess around and want your evening experience to be nice and quiet. :) The "hot-tub" is GONE``and I will miss it, but I do understand. Overall nice location ``across from the Fashion Fair Mall" with shops and many restaurants..

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Susie, Marty and Andrew know that they made a positive impact during your stay. We hope to welcome you back to the hotel soon! :)

"Exceptional!"

5
31/08/2017

Staff is always friendly, helpful and go out of their way to make my stay comfortable! Hotel is close to Hwy 41 for easy access to the clients I visit. The check in and check out is always easy and speedy!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Michael - Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

"Great Hotel"

5
28/08/2017

I always stay in Best Westerns; This was a very nice one at a great price, especially for being in Fresno; The hotel and room was very clean; All employees exceptional; Breakfast was as good or better than most;

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us! :)

"Overall excellent!"

5
26/08/2017

Great property to stay at! Quiet, safe, nice rooms and the hotel and staff were very welcoming and friendly! Close to shopping and not far from the Caffee Zoo which is one of the best I've been to-a real jewel! I felt very comfortable here and would highly recommend it to everyone.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Take care!

"Best bang for the buck!"

5
21/08/2017

Fabulous breakfast with yummy waffles. Clean and tastefully decorated rooms. Comfortable beds. Friendly staff who were also very attentive. Our favorite hotel in Fresno. Very quiet. We definitely plan to come back the next time we're in Fresno.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Michael - It brings me a lot of pride and joy to hear that you're an avid fan of our hotel. We appreciate your business, your loyalty and your trust. Don't hesitate to call us if there's anything we can help you with for your next trip.

"Nice clean hotel & reasonably priced"

5
21/08/2017

It is a nice clean hotel and reasonably priced. The room was a decent size and the bed comfortable. The staff were friendly too. It was perfect for my husband and I because what we wanted after a long trip was a quiet room with a great bed in which to sleep. Thankfully, that is exactly what we got! We will stay there if we go to Fresno again.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Traveler - Thank you for making our hotel your second home when you're in Fresno. Your continued patronage of our hotel is sincerely appreciated and we look forward to be a part of your future trips! Take care. :)

"Best bang four buck!!"

5
20/08/2017

Fabulous room and attentive service. We loved the breakfast. The only drawback was the long line for the popular waffle iron. They could actually use a second waffle iron. This hotel is our favorite place to stay in Fresno.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for your candid and useful review. We are very happy to know your overall stay was 5 stars and we are striving for the same every visit.

"Very convenient location"

4
19/08/2017

The staff was very nice, the room clean and the beds were comfy. Breakfast offered even some fresh fruit. We really like the laundry room facilities-as we are on the road trip, this was highly appreciated!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
I would like to thank you on behalf of my entire staff for taking your time to compile an encouraging and positive review about our property. We have been working hard to provide the most exceptional accommodations and customer service possible. We'd love to have you stay with us the next time you are in the area so we can provide you with an even better experience than the first time.

"No complaints"

4
14/08/2017

I stayed for just one night on a business trip and although it isn't the nicest Best Western I've stayed at it was perfectly respectable and everything was fine, everything worked and they have a bench outside for smokers, which is nice. Absolutely no complaints, would stay there again.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Marjorie - Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"Stay at Best Western Fresno"

5
12/08/2017

We were very pleased with every aspect of our stay at the Best Western Fresno. The staff was excellent, the room was clean and quiet. The staff who prepared the breakfast was extraordinary and went out of their way to assure everything was perfect.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon! :)

"Best place in the area."

5
05/08/2017

We were on a road trip down the 99 heading to southern CA and planned to stop in the area for the night. Due to the fires, many of the motels were reserved for firefighters, so we had to keep going until we found one. Our GPS told us there was a Comfort Inn right off the fwy in Fresno, so we were going to try there - and then did not like the look of the area so we looked up any Best Westerns nearby. There was one, 6 miles down that same road, so what the heck, we gave it a shot. Thank goodness we did! So much nicer area, and very upscale looking hotel - for a very reasonable price! And they had vacancies! Whew. Beautiful furnishings, comfy beds, clean and modern bathroom. Never tried the pool, but I got a pic of it. It was cute but super small, and a tiny hot tub nearby. Tasty full breakfast offerings, I loved the scrambled eggs and my husband, very picky about his coffee, said it was the best hotel coffee he's ever had. Would love to stay there again.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Traveler. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I'm happy that you enjoyed your time with us and I'm looking forward to having you again as a guest in our hotel. Take care!

"Above and beyond"

5
31/07/2017

The staff at BW went above and beyond to accommodate me and my family. We were evacuated from the Detwiler fire with a total of 16 people. The front desk, cooks, Maintenance and cleaning staff were very caring and helpful.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

"Great location, great value"

5
29/07/2017

We were using Fresno as a central stopping point on a California road trip. The location was perfect, with lots of nearby shops and restaurants. The hotel was welcoming and well maintained. Everyone at the front desk was great. Highly recommended.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"Modern Comfortable Room"

4
28/07/2017

We stayed here as part of our road trip round California and chose Fresno as it is sort of between Yosemite and Sequoia Park. We really liked this hotel, the room was clean and modern, not the usual beige and dark green decor found in a number of USA hotel chains. The bed was very comfortable and there was a big television plus a microwave in the room. Check-in was a bit slow as myself and a couple of other guests had to hang around for a few minutes as there was no sign of anyone at reception and when the receptionist arrived she wasn't particularly friendly and did her job without conversing or smiling. Breakfast was pretty average, the usual stuff out of packets and not very tasty bread. However there was lots of hot drinks and fresh juice and it filled a gap. The hotel is in a very good location opposite a shopping mall with a comic book/game store, Forever 21 and J C Penney. There's a CVS and a Cheesecake Factory nearby as well. After we checked out, we drove straight along the road to West Shaw Avenue and the Forestiere underground gardens, which are well worth a visit. Would recommend this hotel as the room was so clean. modern and comfortable.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that a few things during your stay did not meet your expectations. Please note that your concerns have been passed on to our front office and kitchen management. We do hope you give us another chance as we will definitely improve our services.

"Great Overnight Stay"

5
20/07/2017

In town for business and stayed at this BW close to my meeting. Very comfortable bed, clean, quiet room, great HD flatscreen TV, and nice breakfast room/area (didn't have the waffles but they looked delicious)! Would stay again if back in town. Nice job, BW!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"Fine for a work travel trip"

4
19/07/2017

Nice staff, clean, budget hotel- close to starbucks for a quick morning to go cuppa and near freeways! Weird lumpy pillows but comfy bed. The central location is helpful on a road trip. Breakfast and wifi were included.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our housekeeping didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

"It was an okay acceptable place."

3
10/07/2017

Internet was slowwwwwwwww. Breakfast food need to be refilled faster including the milk. Waffle with strawberry was the best. Everything else is okay. No big impression. The beds were smaller than usual.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
We appreciate you taking the time to provide us with feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

"Best Western Fresno"

3
01/07/2017

A nice spot in between Sequoia National Park and Yosemite NP. Great breakfast at a reasonable price. The pool was a bit small but everything else was nice. Very nice staff and clean roomy rooms. Average price for last minute.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

"Excellent all the way around."

5
20/06/2017

Very nice property. Very caring staff. Always willing to help. My wife and I enjoyed our getaway very much. We scheduled this last minute and got much more than we expected. Will definitely visit again.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"Great Hotel !"

4
19/06/2017

Front desk staff at check-in very friendly. At checkout average. Hotel is up to date and offers nice modern rooms. Exterior Grounds were kept up fine. Breakfast was free and offered hot items as well as the make your own waffles. Very pleased with the breakfast and items offered and they were hot and fresh. Rooms were clean just noticed the arms of the couch were dirty and needed to be cleaned. Also hallway carpets were very dirty and needed to be cleaned. Room carpets were clean. Notified front desk agent at checkout. She did not really have an answer for me and did not apologize. I hope the hotels takes care of this issue. This is why I mentioned average as the staff agent at checkout. The area is near the Fashion Fair Mall and several eateries basically across the street walking distance. The area is fine on the side of the freeway the hotel is located. A female should not walk alone in this area even across to the mall and eateries after dark.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that a few things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

"Nice comfortable place to stay."

5
18/06/2017

We were on our way to Yosemite and this was a very nice stopover. Would definitely stay here again. We had four rooms in our family group and everyone was completely satisfied. This BW was definitely a plus.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"6 night national park adventure"

5
11/06/2017

My wife & I could not have been more pleased about everything we experienced at this hotel: free great breakfast, pool & Jacuzzi to ourself day & night, 50" TV, large room, friendly & very helpful desk staff, safe parking, good restaurants nearby, ice machine & elevator close, clean, very reasonable price. You could not get more for your money!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"Great hotel"

5
06/06/2017

This hotel is great. Everything was great except a light noise that came probably from the in-room refrigerator. For most people, this wouldn't pose a problem, but I'm a sensitive insomniac. It's located on Shaw Ave. within easy reach of services (restaurants, banks, malls and freeways)

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us, and we'll see what I can about the refrigerator. :)

"Stay at the Best Western Plus Fresno Airport"

5
04/06/2017

My sister and I stayed here. It was such a nice, clean hotel. The room was large, a king suite. The staff at checkin was friendly. Housekeeping was very friendly. Jenny at the bar was very friendly and personable and made us feel very welcome. Everyone always had a smike. I would definitely stay here again and woukd recommend it to all!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"Very nice hotel"

4
25/05/2017

Had a wonderful stay at the Best Western Plus in Fresno! The hotel was really nice and the staff was very helpful. I would recommend this location for anyone staying in Fresno. I intend to return in the future.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Another great Best Western"

5
22/05/2017

I have to say, this is what Best Western Inns are all about. I stayed there this past Saturday May 20, 2017. I was greeted by April who is a doll and was told I was too early to check in. No problem, while I was at the counter Chris, asked which room I was waiting for, April answered and the Chris went above and beyond to inspect the room and make sure all was well. I did a couple of errands and returned to the hotel where I met Susan. Another doll. I have to say my experience with this hotel was wonderful, I really wish there were other words in the English language to say just how wonderful these 3 individuals made my stay. I loved the room, the hot tub was awesome and for a Saturday night the hotel was quiet. I just loved my stay. I have a theory, if I stay in enough of Best Western hotels it will help me forget the awful stay I experienced in New Mexico when I stayed at the Best Western Rio Grande. This Best Western was so much better than that one. From the staff to the rooms to the breakfast buffet. So So much better. I think the staff from New Mexico could take lessons on how to run a hotel and deal with the guests from the 3 wonderful people I encountered in Fresno. Keep up the great work Chris, April and Susan, you made this Veteran very very happy. I can not say thank you enuogh.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Hi Katherine! Thank you for your kind review. :) We truly appreciate your good words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let April, Chris and Susan know that they made an impact during your stay. We hope to welcome you back to the hotel soon!

"Our Stay at Best Western Plus Fresno"

4
11/05/2017

My husband and I were greeted at the reception desk by Nicole who is warm and friendly. She is a real gem!! Our room which was a good size had a queen bed and a large sofa. The bed was comfortable but the pillows were too large for me and I ended up not using one at all. My husband had no problem with the pillows. We really liked the fact that the sink area with a large counter on which to spread our toiletries was separate from the toilet and shower/bathtub. There were many choices at the breakfast buffet and the person serving made sure it was adequately supplied throughout breakfast. Susan who checked us out was also friendly and hardworking. We definitely would stay at this Best Western if we ever find ourselves traveling to Fresno.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Fresno. We look forward to welcoming you back soon!

"Clean, nice rooms but some airport noise"

4
07/05/2017

Property is fairly new, very clean and well-maintained with helpful staff; the breakfast was better than expected! The location is convenient, if a bit too close to highway 41 noise... however what I hadn't realized is it's in the flight path of the Fresno airport, which isn't super-busy but still has flights in & out late at night and early in the morning, so we didn't sleep all that well. The A/C unit is strong and quiet, however it lets outside noise in and was right beside the bed in our room. If you can sleep with earplugs you'll do fine.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for taking the time to give us your feedback about your stay at our hotel. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.

"Go elsewhere"

1
05/05/2017

There was loud parting in the pool with music and alcohol past 10 pm. The hallway smelled like pot and the room was musty. I was checked into an occupied room which was very awkward and uncomfortable and had to wait 25 minutes while she tried to find me a room that wasn't occupied and she didn't seem confident this kept my child up way past her bedtime. Really awkward stay. Never again.

BestWesternHotels, Corporate at Best Western Plus Fresno Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Just Awesome!"

5
30/04/2017

My wife and I stayed at this hotel for 12 nights and the stay at the hotel was just fabulous. The room was large well equipped and fitted with all amenities. The bathroom was spacious, clean and had lots of towels. There was a microwave, refrigerator, adeuate hangers for clothes in the cupboard, free and excellent wifi with high speeds, a large desk for study, pleanty of lights, air conditioning, tea/coffee maker in room, and so much more. The delights of a 5-star hotel at an affordable price. The highlight was the free breakfast which had eggs, bacon, sausages, yoghurt, waffles, breads/muffins, various juices, fresh fruits, etc. The lady in charge of breakfast was very helpful, spreading joy and laughter and going out of her way to make the day a happy one. The reception was also very helpful. They supported us when we expected a parcel by post, helped get hot water for tea in the lobby, and made us feel at home. There is very little that went wrong over such a long stay and will definitely stay here if we visit Fresno again.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

"Meeeh"

2
22/04/2017

The CHECKIN was mediocre at best, no acknowledgement of being a diamond member, had to inquire about my free upgrade; April didn't have a clue about it. The hotel rooms are nice, smaller them most BW's. It's across from the mall so location is strategic. Just off the 42 so location is key. The elder lady that took care of the breakfast was to busy talking to coworkers and guests to stock the bacon, eggs and sausage. When she did restock the bacon; it was burnt to a crisp. At least I had cold eggs to eat (me rolling my eyes)! The manager was walking around chatting with the breakfast lady; here's a thought, stop by your paying customers table and ask how their stay is. I woulda told you first hand about it. Will I be back; I doubt it.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

"My Favorite Hotel"

5
22/04/2017

I love this hotel. The staff is friendly and very accommodating. Great location across the mall. Everything in the room is spotless, even the remote control. There's a sitting area to read a book or kick back and watch TV. A desk to get some work done. The usual microwave, refrigerator, iron/ironing board, hair dryer. I pack light so I usually use the washer and dryer on the premises ($1.50 to wash, $1.50 to dry). I love the bed with all the pillows and comfy bedcovers. The whole room is warm, inviting and relaxing, and quiet when I want to sleep. I always stay here when I'm in Fresno. Parking is free. I just love this hotel.

"My Favorite Hotel in California!!"

5
21/04/2017

I cannot say it enough that I just love this hotel. If I could live there I would! The rooms are always perfect for me. Right size, clean room (and tv remote!), comfy bed, comfortable temperature, a sitting area, a desk, microwave/fridge. And the staff is just wonderful - always helpful, very accommodating. Please don't ever shut down! I'm a huge fan, what can I say.

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

"Comfortable and accommodating"

5
14/04/2017

One night stay, comfortable, clean, great staff. The breakfast was good while the staff was very helpful and friendly. Good location right on freeway restaurants close by. Went to Noah's Ark Mediterranean food best Greek salad ever!!

Guestrelations2017b, Guest Relations Manager at Best Western Plus Fresno Inn, responded to this review
Thank you for taking the time out of your busy schedule to write a review regarding your recent stay with us. Please know that your opinion is very important to all of us, we are extremely proud of our little hotel and we are so thankful you choose to stay with us! :)

"Great Value"

4
07/04/2017

Room was huge, staff very welcoming and the breakfast was very good! Good location near restaurants and shopping mall. Did not try pool as it was rainy and cold. Very handy to have customer laundry on site.

Guestrelations2017b, Guest Relations Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking the time out of your busy schedule to write a review regarding your recent stay with us. Please know that your opinion is very important to all of us, we are extremely proud of our little hotel and we are so thankful you choose to stay with us.

"decline"

3
29/03/2017

I have stayed at this hotel a few times before & been quiet happy , but I think last night may be my last stay here . The receptionist while she did her job , had as much charm as a robot , not a good first impression . When we went to our room we found it had a connecting door to next guest room . Usually I ask on booking not to be given such a room. I phoned down & requested a different room , but was told this was not at all possible as hotel was fully booked . When I explained that due to medical condition my husband was prone to noisy nightmares & I was concerned for other guests hearing this , she suddenly had a room available !! I,m not sure how good housekeeping was in second room , as on the floor was a metal dry cleaners type clothes hanger ! So obviously not vacuumed ! When I went down later & commented that the room can not have been vacuumed due to this hanger on the floor , which I gave to her , she replied " Oh thank you " Was she even listening to what I said ? The fan in the bathroom was unusable as it made so much noise -- I,m not sure it was even working . We did forget to tell them this on leaving. Breakfast room was so full many people could not find seats , we in fact sat in reception area with our coffee & cereals . Which also brings me to the question , if non - dairy milk is available , why is it not put out with the dairy milk ? Many people would assume it is not available or do not like to ask . So sorry , its been a good friendship till now , but I will be moving on

Best W, Director of Sales at BEST WESTERN PLUS Fresno Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 559.229.5811. Sincerely, DeAnna A. Sales Coordinator Best Western Plus Fresno Inn

"Quieter than first impression"

4
09/03/2017

We stayed one night at Best Western Plus Fresno Inn, on our trip to see the bald eagles at Millerton Lake. East Shaw Avenue is a major street, close to Cal State Fresno, and when we got there, we worried that traffic noise would bother us. But it did not. The hotel is set back from the street, and all rooms are interior access. Our room was perfectly adequate and clean, and our bed was comfortable. The woman at the front desk was friendly and helped us by answering some questions with good advice. The included breakfast was good, with hot eggs, bacon and sausage. The woman who maintained the breakfast cooked waffles, and offered them around in a friendly manner. There were also the usual cold items, such as yogurt and cereal. The breakfast was better than average.

Guestrelations2017b, Guest Relations Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking the time out of your busy schedule to write a review regarding your recent stay with us. Please know that your opinion is very important to all of us, we are extremely proud of our little hotel and we are so thankful you choose to stay with us.

"Best summons it up"

5
05/03/2017

King Suite was the best room at any Best Western we have stayed at. Room was the cleanest no issues with amenities. Staff front desk was very accommodating. Many places to dine close by. Will recommend this Best Western to my friends and family.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking the time out of your busy schedule to write a review regarding your recent stay with us. Please know that your opinion is very important to all of us, we are extremely proud of our little hotel and we are so thankful you choose to stay with us. Loni Jo GM

"Quiet, friendly, and clean with small issues"

4
01/03/2017

This was our first time staying here. Pros: The room was very quiet, even though the property is in close proximity to a lot of traffic; the refrigerator and AC fan (w/out heat or AC running) were extraordinarily quiet--the best we've ever had at any property with window units; the breakfast food was not over-salted, was well-stocked, and very fresh; all staff were very attentive, helpful, and friendly and, in particular, the woman responsible for the breakfast buffet was awesome. Cons: there was no coffee carafe for the in-room coffee maker (note: we did not bother to tell management, since our stay was short); bathtub was worn; small housekeeping issues (bath fan and lampshades dusty; furniture had not been moved to vacuum, so remnant of crackers on floor next to bed); doors in room were VERY squeaky (again, we did not tell management and forgot to mention it at checkout). Overall, the experience was excellent and we plan to stay there, again. The pros absolutely outweighed the very small housekeeping oversights.

Guestrelations2017b, Guest Relations Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking the time out of your busy schedule to write a review regarding your recent stay with us. Please know that your opinion is very important to all of us, we are extremely proud of our little hotel and we are so thankful you choose to stay with us.

"Suited us perfect......."

5
27/11/2016

We're here for Thanksgiving to visit Family and we always look for BW-Plus. This place did not disappoint. Everything about it was perfect. The only (barely) concern was maybe it's time for new mattresses, but it could have been much worse. Staff was excellent, location was premium, and everything else, we loved. I really, REALLY, appreciate the hot breakfast and good coffee. This is a deal-breaker for me and it did not disappoint. Even the Hot-Tub was HOT! I thank the staff for making the stay enjoyable, and will definitely be back

"Smart Choice"

4
23/11/2016

Overall, a very smart choice if you need accommodations in Fresno near the university and to numerous restaurants and shopping. Staff was professional, helpful and friendly; room was very comfortable; price was very reasonable. Would recommend this hotel. Only drawback, breakfast was limited but standard "breakfast included fare".

"Fresno BW"

4
18/11/2016

I checked in early evening Friday and I enjoyed my stay. It was a quiet neighborhood a little off the beaten path which was fine with me. My granddaughters and daughter loved the swimming pool and the breakfast was better than average. Nice room and décor. I would recommend that my friends and colleagues stay here if they have the chance. Overall an excellent stay.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for your recommendation! And thank you for staying with us we look forward to having you stay with us again. Sincerely Loni Jo GM

"so so motel"

3
09/11/2016

The toilet wouldn't work without removing the tank lid and manually operating the flushing device. The breakfast was ordinary with few options. It was poorly prepared and the hot items were not hot. A printout of the bill was not available.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. WE truly hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Truly Loni Jo GM

"Fantastic"

5
06/11/2016

It is a great clean place to stay. Close to everything. People extremely nice and very clean. The beds are really comfortable. The size of the tv screen is great as well. My Dad really enjoyed the afternoon snack of the cookies as well.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for making time to write a review, so happy to know you enjoyed your stay with us. The cookies are my favorit too. :)

"Best of Three"

5
06/11/2016

Best Western Plus in Fresno, California as the best experience of the three we had during a recent trip from Florence, Oregon to Winchester, California. Clean, comfortable, quiet. Excellent staff. Warm cookies on arrival and efficient and friendly answers to all questions.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking the time to write a review and thank you for your loyalty to the brand, Best Western just celebrated 70 years. We truly hope to see you again.

"Very very clean"

5
30/10/2016

This hotel was so clean I asked if it was new! The answer was that it had been there for a surprisingly ling time! The rooms were spotless, the breakfast room as well and the staff was very friendly and helpful. Couldn't have asked for more.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear Very very Clean, Thank you for all your kind words! Thank you for finding the time to write a review, You are very important to us and we value your opinion. . We hope you will come back and see us again soon.

"A nice surprise"

5
25/10/2016

This was our first visit to Fresno and to this hotel. It is located right in the middle of malls and shopping. At first we thought this would be a problem, pleasantly surprised that it was very convenient and did not have problems with noise etc. Very nice hotel, efficient staff, very pleased with the room, exceptional breakfast for a quick meal. The hotel was very clean, staff were always available and either cleaning, tending to visitor needs, manager onsite was exceptional. They had decorated for Halloween and worked hard to keep everything clean and pleasant. Definitely would stay at this hotel again if passing through the area.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking the time to write a review for our small and charming Best Western Plus. Pleased to know you found the location to be accommodating and convent. Your business is truly important to us and we value your feedback. We hope you will come back and see us again soon. Loni Jo GM .

"You know what you are getting"

4
19/10/2016

When you stay at a Best Western, you know that you are going to get a clean, comfortable room with a framily staff. They are not luxury hotels but serve my needs when I need a hotel for business or short stays. The BW Plus Fresno Inn was close to where my business meeting was, close to the freeway, close to restaurants and I received a quiet, clean, comfortable spacious room with breakfast. It was perfect for my needs. It had a couch and work table and the limite buffet breakfast was very good.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear You know what you are getting, Thank you for your review and for your loyalty to Best Western We are pleased to know that you enjoyed your stay and looking forward to having you again as our guest. Truly Loni Jo GM

"THE PLACE TO STAY IN FRESNO"

5
15/10/2016

An excellent facility. Great rooms and service. the location is very convenient to the highway and some very good restaurants ( Max's ). The staff is helpfull and the free breakfast is as good as any BW plus we've stayed in.

"Best Western Fresno, CA"

5
09/10/2016

Very nice hotel, newly redecorated, fine breakfast, caring helpful staff. Clean room, nice amenities. Great location, convenient to restaurants and shopping. Easy to get to from Route 41 going South to 99 freeway. I would stay again.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking the time to write a review for our small and charming Best Western Plus Fresno Inn. You are very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve. We appreciate your loyalty to our brand Truly Loni Jo

"Impressed with how they managed multiple sport teams"

4
08/10/2016

Nice clean hotel- breakfast included eggs, sausage, waffles and cereals. Coffee and water bar in the lobby. They went out of their way to have breakfast to go bags ready for the early morning runners who left before breakfast time. Very considerate and friendly staff.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you so much for taking time out of your day to write a review for our small and charming Best Western Plus Fresno Inn, We are happy you enjoyed the breakfast.

"Perfect for Staples Center Events"

5
08/10/2016

We live about 300 miles from Fresno. Our family went to a concert at Staples Center. I didn't want to risk driving after so this met our needs perfectly. Plenty of nearby restaurants and services. Easy freeway access.

"Excellent Facilities & Excellent Value"

5
04/10/2016

What a pleasant surprise. On this three week road trip we have only stayed in few hotels that deserve 5 stars and this is one. This location has very well furnished rooms with upscale everything. This place has plaques on the wall that indicate they have been on the top of their game for several years and I believe it. This is also the least expensive hotel we have stayed in on our west coast trip making this the best value by far.

"Comfortable stay"

4
04/10/2016

Our room was spacious and comfortable. The beds could have been a better quality but overall the room was quite nice for the price. There were 4 pillows for each bed. The room was clean and had nice amenities. Breakfast was quite good with a large variety of options from cold cereals and breads to hot items including eggs, bacon and sausage. You could also make waffles with all sorts of tasty toppings. You definitely get a good value for your money.

"Solid Best Western"

4
03/10/2016

The Best Western offers a solid experience given the rate. The room was spacious and relatively clean. The included breakfast is good. The location is good for a roadtrip; next to the highway and opposite of a big shopping mall. Make sure you ask for the AAA rate.

"Fine Place for a night's stay"

4
02/10/2016

Best Western Plus in Fresno was a perfectly nice place to stay. The room was large. Plenty of pillows on the bed, although they were lumpy. I liked the arrangement of the big vanity and sink outside a separate shower and toilet. The receptionist was not particularly friendly, and failed to mention that there was a complimentary breakfast in the morning which we had forgotten about. It was quite good, with eggs, bacon, bread of various sorts, waffles, etc. We asked about whether there were movies on TV, and she didn't know. There weren't, at least we weren't able to find them. It was close to the good restaurant we had chosen, the Lime Lite, which was nice!

"Good place for a quick stop"

4
28/09/2016

Nice rooms for a quick stay, a bit noisy so don't expect to have best night of sleep but good for price/quality. The swimming pool was also a nice resting spot. One strong comment: DO NOT ASK RECEPTIONIST FOR ADVICE ON TOURS!! I asked how long it was to Yosemite and Sequoia and almost lost my trips because of the horrible information I was given

"Quick trip. TESLA CHARGING AVAILABLE!"

5
26/09/2016

Wish we had more time to actually enjoy this property. We were in Fresno on the weekend for the Garth Brooks concert. The check-in was efficient, the room clean and very well-appointed (including a small fridge), AND...AND the property has a Tesla HPWC with 80 am charging right near the front door. YEA! Rather than wait in the heat and sun at the Fresno Tesla Supercharger location, my car was simply FULLY CHARGED and ready to make the return drive to Sacramento while we slept. I did sample quickly the breakfast room, and the coffee was good, the OJ was actually quite good, and my half-waffle a wonderful starter for the morning. Would return for sure.

"Great spot close to everything"

5
19/09/2016

We stayed one night, however great hotel, with check-in to clean updated roo. To breakfast in the morning. Very modern furnishings, friendly staff at check-in and checkout. The motel is close to University of Fresno, and close to shopping.

"One of the best"

5
15/09/2016

I was well pleased, I stay at Best Western's at least 2 to 3 times a week in central and northern California. I'm a truck driver and I need peace and quiet, comfortable bed, and cleanliness. they well exceed my expectation of all my previous experiences with other Best Western motels.

"In and out stay one night"

5
07/09/2016

I booked with trip advisor as they had the best price and the reviews looked good, I arrived late booking in was very quick, ground floor room. The room is big, has a large TV, fridge, microwave, great AC and the wifi is works great. My other half appreciated the make up remover wipes in the room. The hotel is just across the road from the Mall and is in a great location. I got to the hotel late at night and out early in the morning, in that time everything was as expected I am very happy with the best Weston plus ( I have also signed up for the rewards program)

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking the time to write a review for our small and charming Best Western Plus Fresno Inn, so good to know you enjoyed your stay :) we truly hope that if your travels bring you back to Fresno you will stay with us again. I know you will love the rewards program in my opinion it is one of the BEST !! Sincerely Loni Jo GM

"very nice will stay again"

5
29/08/2016

very nice and clean, the breakfast was good and kept clean, great coffee, it was quiet. and close to where we were going, we will be back again, only thing is the slippery bathtub. great all around stay, it was fun

"Great place for an overnight."

5
28/08/2016

This is the perfect place to stay on the way to the Sierra Mountains. We stay there on our way home from Yosemite national Park andi it was everything we needed. The room was large, the hotel was very quiet, and the breakfast was excellent. I can't believe we had such a great room for such a low price. We will definitely stay there again.

"Great for stop over"

5
28/08/2016

Excellent location off the freeway & across From Shoppimg mall. Once I parked, I didn't have to drive for the weekend. All within walking distance. Friendly staff except the night employee. Well maintain d, however bit hidden off the street it's the building behind Western Union, you can enter from the E. Shaw Ave or from Fresno St. Breakfast was included.

"Great overnight stopover b/w national parks"

5
28/08/2016

Pleasant hotel, with spacious rooms and reasonable price makes a great overnight stopover for replenishing supplies and regrouping if traveling between Yosemite and Sequoia Parks. Wal-mart, restaurants and other shopping nearby. Has laundry facilities, small pool, and nice lobby. We left refreshed and ready to hit the wilderness again.

"Great Stop-Over"

5
21/08/2016

We needed an overnighter for a long drive from Oregon to SoCal. Found the place while driving, and it turned out to be a good choice. Best Western Plus could not have been lovelier - clean, modern, well-appointed. Full hot breakfast included. Within walking distance to Cheesecake Factory and other restaurants.

"Perfect A plus, updated, convenient, mid priced motel"

5
18/08/2016

We often stay near the Kaiser hospital. This is our fav. Last Stay, Fathers Day, and Staying tonight over this weekend. Everything is updated and fresh. A perfect room, everything works, very clean, great bed and great coffee with breakfast. Pleasant and fast check-in with Free Newspapers, cookies and coffee. Free WiFi.

"A Gem Waiting To Be Found"

5
17/08/2016

Heading home from Lake Tahoe on a Thursday night... After we had dinner we knew we wanted to stay at a Best Western. The one we found was right around the corner from where we had dinner. The funny thing is is you don't pay attention, you'll drive right past it on Shaw. It doesn't sit right out in the Open... Use your GPS and she will take you right to the Gem of the Best Western Plus. Great Friendly place to stay.

"Good with a Twist"

4
12/08/2016

I love to stay here when I am in town. The staff is very friendly and helpful. The rooms are large, lots of room and plug recepticals for charging all of your phones and computers, very comfortable bed, good lighting and clean. I usually get a quiet room since I usually have work to do when I am done with my appointments but on this trip on my last night, it was different. After midnight, a white extended cab truck with a black star on the hood pulled up on the back side of the hotel with the windows down and music turned up really loud. Three very drunk men were in the truck and they were talking louder than the music. They got out and were talking loudly and staggering around, leaning on other cars. I called the desk to let them know. I was told the men had just checked in (as smashed as they were, I am surprised they were given a room) and that security would be notified. I didn't see security come and as time passed one of the men staggered to the wall and proceeded to urinate. I called down again and was told the night desk clerk had not had time to call security but would. I still didn't see security. The men were staggering all over the back parking lot talking. A car pulled in and parked but nobody got out. Finally the men walked off and the person, a woman, finally got out of the car and came into the back door. First time this place didn't seem safe. I will stay here again but I was disappointed hat security didn't deal with this issue quickly.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear Good With a Twist, Thank you for talking the time to write a review in regards to your most recent stay at Best Western Plus Fresno Inn, we our so proud to know that you love staying here, because we absolutely love having you! I truly hope you can understand that unfortunately we cannot control the actions of other guests, security was advised of the issue and they did check on the gentlemen several times. Please know that your comments are not taken lightly and this is something very serious as we want all of our guest to feel comfortable. Truly hope to see you soon Once again thank you for your review. Loni Jo

"Could have been better"

2
10/08/2016

We came on a Tuesday and stayed until Friday morning - 3 nights. When we got there the elevator was broken and we had to carry all of our heavy suitcases up the stairs. When we left on Friday the elevator was still out of service and they told us it was being fixed on Monday. I don't know how long it was out before we came but it was broken for at least 6 days. For a hotel with 3 floors this is unacceptable to make 2/3 of your guests carry luggage up the stairs We had some cases of drinks in the car that we would have brought inside so they would not get really hot (it was 106 degrees). Since we didn't want to carry them up the stairs we left them in the car and had to drink them hot. Also, the room smelled like smoke and still smelled that way for all 3 nights we were there. We propped the door open when we left at the end of our stay to hopefully air it out a bit for the next guest. I think it was room 216 in case anyone is wondering. One of the days that we were there the swimming pool was out of service as well. We chose this hotel based on the great reviews it had on tripadvisor but it wasn't what we expected. On the plus side, other than the smoke smell, the room and bathroom were clean and the parking lot was good. The AC was good which was important in the Fresno summers

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking time out of your busy day to write a review your opinion is truly valued, I'd like to apologize for the elevator unfortunately things do break I assure you the repair was as quick as it could possible be also, I would like to apologize for the smell We a 100% non-smoking facility. Thank you for your stay, I truly hope you will give us the opportunity to change your opinion and stay with us in the future. Sincerely Loni Jo GM

"Close to Kings Canyon National Park"

5
10/08/2016

Overall a great stay with the exception of the elevator not working and our room was on the third floor. There was some difficulty in getting luggage to the room. Breakfast had a great selection of items. Road tripping through California National Parks and this hotel was in a perfect location coming from Yosemite National Park and on our way to Kings Canyon National Park.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking the time to write a review about your most resent stay with us at Best Western Plus Fresno Inn. I'd like to apologize for the elevator. We hope you enjoyed your trip to Kings Canyon National Park, It is such a wonderful place to visit. Thank you once again for your review Sincerely Loni Jo GM

"Sub par and out of order"

2
04/08/2016

Pool was out of order and it was over 100 degrees. Elevator was out of order and it was over 100 degrees so who wants to carry luggage up 3 flights of stairs. Staff helped to carry up, but not down to check out. Room was okay. Bathroom could use updating and was a little dirty. View of wall. Breakfast was okay, pretty standard buffet. Coffee needs to-go lids for cups.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I hope that you would Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at . 559.229.5811 Sincerely, Loni Jo GM

"Great stay in Fresno"

5
03/08/2016

Felt welcomed by the front desk. Room was clean and breakfast was great. Met the General Manager during the breakfast, Loni, she was wonderful! Whenever we travel to Fresno again we will definitely be staying at the Best Western.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking time out of your day to write a review for our small and charming Best Western Plus Fresno Inn. It was a pleasure to meet you and your family as well hope to see you back soon. Truly Lon Jo GM

"Wonderful hotel!"

5
03/08/2016

I'm never let down when I stay here. Check is always fast and easy. The breakfast staff are so wonderful and really care about their guest. My room was spotless and beautiful. Definitely a highly recommended hotel due to its wonderful staff and quality! I'll be back soon!

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
It is always an absolute pleasure to have you stay with us, I want to thank you for finding the time to write a review and for your loyalty to the brand! Looking forward to your next stay. Truly Loni Jo GM

"overall good stay"

4
02/08/2016

smallish room but clean and reasonably comfortable - tiny bathroom very helpful staff - good breakfast thankful for AC as Fresno roasts in the summer lots of restaurants and other shopping close by easy access to highway - parking secure - over all quiet enough

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear Overall good stay Thank you for your review regarding your most recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Loni Jo

"Best Western is consistently good"

5
30/07/2016

I like the microwave and refrigerator in the room, the good TV and a workable A/C. Also appreciate the hot breakfast. Most have elevators and they accommodate handicapped. Staff is always friendly. The chain strives for consistency, so I know what to expect.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for your review regarding your most recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Loni Jo GM

"Not a good stay in Fresno BW"

2
29/07/2016

The room smelled like urine from the bathroom. The breakfast gave me diarrhea. The pool was green and out of service. The elevator was broken. Too many things wrong for a two night business stay in the middle of the week. In general the place was in poor repair. The location, which can't be helped, was poor and seedy.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Loni Jo GM

"Good affordable hotel"

3
26/07/2016

Although Best Westerns can be run down, this place is an exception. It is modernised with nice colours and decoration. The service is okay and parking is plenty. The King suite room is great for families. Fresno is a good place to use as a base to explore Yosemite.

"Clean and convenient."

4
18/07/2016

Stopped for a brief overnight stay on the way to Kings Canyon. The staff was pleasant and friendly. The rooms were clean, quiet and comfortable, wifi connectivity was better than average. The hotel is closer to hwy 41 than 99 but easy to get to from either hwy. Continental breakfast is basic and much appreciated for travelers like us wanting a little something before getting back on the road--cereal, toasts, waffles, eggs, bacon and sausage. I found this hotel to be a good value and would definitely consider staying again.

"Best Best Western I've stayed at"

5
16/07/2016

I was on my way between the coast and Sequoia National Park. This hotel is clean, and my room was huge. I had a King bed, a sofa bed, and plenty of space for a very reasonable price. It was spotless. Breakfast was typical chain hotel fare, and fit the bill.

"First encounter with Best Western"

4
13/07/2016

This was my first stay at a Best Western. My wife and I were pleasantly surprise by the quality and comfort. This is a good place to stop on a trip through Fresno. The free breakfast was an added plus that surprised us. Hotel was off the highway and was quite quiet for a good night's sleep.

"Very Good Stay"

5
11/07/2016

We stayed here while visiting family it was very convenient location. The staff was very friendly and very helpful, the rooms were large and very clean. Also the beds were very comfortable for a great nights sleep. I would stay here again

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear "very Good Stay" Thank you for your review and for your loyalty to Best Western We are pleased to know that you enjoyed your stay and looking forward to having you again as our guest. Truly Loni Jo GM

"Great Hotel"

5
09/07/2016

We very much enjoyed our stay at this BW. It was definitely one of the upper BW's. Very clean, very upscale decorations. Nice breakfast room but like so many (or most hotels) that offer breakfast the eggs are not fresh. Should just do hard boiled for those who wish eggs. EVERYTHING else on the breakfast menu was very good. Nice selection. Would stay here again in a minute if in the area.

"excellent choice"

5
07/07/2016

Always my choice when visiting Fresno a it is close to family. Nice, clean quiet hotel. Close to shopping and restaurants too. Breakfast Ok for fast and go mornings. Hotel has everything you need in a small scale which works fine.

"Good for money"

5
03/07/2016

Pro: This hotel is good, it is very comfort to stay, the air conditioner is quiet and strong enough to cool the room although outside is 104 degree F. It is worth for the money I spent. Con. No hair blower inside the room.

"Best Western Plus Fresno"

5
01/07/2016

Excellent customer service. Overall above average service but ammenities are limited. Pool and pool area is small and there's not much sunlight over the pool area. Not the spot to work on your tan. Breakfast was ok, I wouldn't call a hardy meal but adequate. Close to lots of restaurants, mall & other ammenities.

"Nice hotel"

4
28/06/2016

This is the last night of our 11 day vacation to California. We spent every single day on the run going to Kings Canyon, Sequoia, Yosemite and the coast all the way from Monterey to Moro Bay. It was nice to come home each night to a nice clean room and a comfy made bed, especially after miles of hiking in the 80 to nearly 100 degree temperatures. The noise was low, the area well lit, very close to Highway 41, and just a short drive from the airport. The staff were very friendly, and on one occasion we got to breakfast a little late and the nice lady in charge of breakfast offered to cook something for us anyways! There is even a business center where we were able to check in online and print our boarding passes for tomorrow morning. There is only one reason I rated this 4 stars instead of 5 and that is bathtub safety. The floors of the bathtub were very slippery in our room. My wife and I nearly fell a few times. This is something I definitely think needs to be fixed! Other than that, great hotel!

"Love staying here!"

5
26/06/2016

Love staying at this hotel! The staff is very outgoing and super friendly. Their manager Loni is awesome - they are lucky to have her. The breakfast is a full breakfast and is excellent. Great hotel to stay at business or pleasure.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear Love Staying Here! We are thrilled to have you stay with us when there are so many different chooses in Fresno!!! Thank you so much for finding the time to write a review for Best Western Plus Fresno Inn we truly look forward to your next stay Sincerely Loni Jo

"Decent Hotel for Fresno"

3
26/06/2016

As Hotels go in Fresno, this was a decent stay. As anyone with knowledge of the area knows, there are no luxury places to stay in Fresno, but the Best Western was clean, comfortable, and the room actually quite spacious for the suite. The staff was friendly and accommodating. 3 stars is the maximum I can give to a hotel with no luxury amenities like room service, or top-tier restaurant, additionally, the pool is no frills. However, again, this is one of our better stays in Fresno, as we come here frequently to visit my Son, and we've had some horrible stays at other Hotels.

"Breakfast here has become a disappointment"

4
25/06/2016

Claiming that all BWs are required to serve the same breakfast items, the quality of breakfast has gone way downhill here. A year ago, the hot breakfast was different daily, included items such as biscuits and gravy, hash, potatoes, non-frozen scrambled eggs, sausage links and patties, bacon, oatmeal, and a variety of fresh fruit. Now, just the same three "hot" items every day, seven days a week: frozen "scrambled" eggs that come out like looking like cottage cheese or worse (and were served cold at 6:30am one day this past week), the same undercooked, barely warm sausage patties every day, precooked bacon that is either heated to cinders or underheated and greasy. I suppose I could have a waffle some days, but the batter isn't even good any more. Normally, I go to breakfast first thing at 6:30am. One day this stay, I went at 8am. No eggs, no bacon, two sausages, a few slices of bread, no bagels, a few english muffins, and no attendant. Went back at 8:30am, and nothing had changed. So breakfast was a couple of cold sausages on stale bread and a couple of cups of OJ -- no milk for dry cereal available. They don't even put out any bananas any more. I don't know if there really is a chain-wide mandate to serve the same food every day, but if that's true, they might as well just drop breakfast altogether and lower the room rate $10, and I'll drive to Denny's or somewhere for a real breakfast. Personally, I think the management at this location is cutting corners. There has been a complete turnover of FOH staff, and that says a lot. Very sad to see these changes for the worse take place. My company books 30+ rooms here for one-two days three times a year, and I stay here 3-4 nights one week per month plus an occasional additional day or two per month.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear Guest, Please let me thank you for finding the time to write a review. I sincerely apologize that your stay was anything less than satisfactory and truly would like to thank you for your opinion in this matter. Please know that our goal is not only to meet the needs of each and every guest we serve, but to exceed their expectations to make your stay as pleasant and comfortable as possible. Please know that your concerns for the breakfast have been address. Once again thank you for your review, we hope to have the opportunity to serve you again. Loni Jo

"Excellent front staff, clean comfortable room"

4
23/06/2016

My husband and I stayed at the Best Western in Fresno on Shaw Ave in June 2016. I would rate my overall stay experience as an 8 out of 10 (10 being the best). The staff at the front desk where extremely friendly. We actually reserved a double occupancy room and got a room with a standard size bed (hence, one of the reason I only rate it an 8). It was addressed and we left satisfied. Our bed was small bed, but comfortable enough for one night. If we stayed more than one, I might have requested another room the 2nd night. My husband is a big guy, but for me, it was just fine. The room was not overly fancy, but clean and had simple modern décor. The pillows were above average. The room temperature was good. The breakfast bar was above average as far as a continental breakfast goes. They had sausage and eggs (not always a given for a continental breakfast), waffles, bagels, apples, bananas, cold cereal, and the usual. The employee working at the breakfast bar was very friendly (happy with life kind of guy :) The breakfast bar was very clean too. Unfortunately, we did not get an opportunity to get in the pool or hot tub, but it looked clean and well maintained The price was competitive ($99 night). The part of town the hotels was placed seemed safe. My husband and I would stay here again if we were able to book at room with a larger bed.

"No Cable Service."

3
22/06/2016

The Cable was out and we were told that "Supposedly" someone was working on it but they didn't know if or when it would be fixed. I asked to speak to the Manager and was told that the Manager wouldn't be in until Monday. ( After we would be gone...)

"Fresno Inn"

5
20/06/2016

Clean, comfortable, and caring staff. Convenient location central for working in Fresno. Very honest staff! I left my smart phone in the looby over night, it was found and kepted at front desk. Cable TV was down overnight, no problem wifi was very good strength!

"Great location in Fresno"

4
18/06/2016

This place is in a great location just off the main street but very close to major shopping centres and the freeways that cut through Fresno going both north and southbound as well as to the east and west. The place itself is nice with good front desk service and plenty of parking. The room is quite large although it was a bit strange having the vanity area in the hallway by the room door with the shower and toilet in a room opposite. A couple other small queries - there is only one washing machine so we had to go to a laundromat as it was already in use and we had a lot of washing to do that day. The pool is also located in a strange position right by the front entrance doors to the hotel. It felt a bit strange having to walk through the main foyer outside and also it wasn't very private. A side door entry would be better and some screening or fencing could make it a more pleasant experience. Finally the breakfast room each day didn't have butter for the toast, the first time I've ever seen that in a hotel. Overall though a nice stay.

"Exceptional Staff Ensured Quiet Room for Extended Stay"

4
18/06/2016

Exceptionally capable and friendly staff ensured a quiet room with an outstanding bed for an extended stay. Outlets built into bed frame nice plus for phone charging and computer use. Everything very clean. Couple of problems for those using this for work. Internet connection intermittent; kept having to reconnect. Lighting was not at its best for productive business trip; lots lamps, but none with 3-way bulbs or higher wattage made it difficult to work. BIggest problem was the carb-heavy breakfast. "Eggs" are some kind of "egg product" and sometimes weren't even hot. Lots of greasy sausage and bacon-type product. American bread, pasty bagels, and too-sweet muffins. Had yoghurt, juices, apples, and oranges, but other fruits (like blackberries) available to the early eaters were not replenished. Noting this for those who count on the breakfast to offset some of the expense of the motel. OK location behind stores fronting major street in Fresno, but those traveling alone early might want to get there for most secure parking spot.

"Good first night of my Vacation"

4
16/06/2016

The Best Western Fresno Inn was in a very good location for my needs. Close to the 41 Hwy, near shopping and not far from Blackstone for dining. The room was well appointed and had extra pillows and blankets (which were not needed). Breakfast was a nice touch. The pool and spa area was very small and did not leave much room for doing laps in the pool. The spa was comfortable for up to 4 people.

"Hidden away and quiet"

4
01/06/2016

This place is hidden away and very quiet, but close to everything. My only complaint is that the ice machine is on the second floor and the vending machine on the second floor would not take paper money and I had to go to the third floor. We had a room on the first floor. The rooms are nice and clean.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear Hidden away and quiet, Thank you for taking time out of your day to review our charming little Best Western Fresno Inn. It's nice to know that you enjoyed your stay with us. My apologize about the vending machine not working properly it has been fixed.

"Love Best Wetern"

4
27/05/2016

Everything was excellent the only down side was this was CSU FRESNO graduation, the hotel was booked but the poor lady in the breakfast room had no help!! We went down stair and everything was empty, no breakfast left this was approximately 8:15 am and the lady was running her tail off trying to get caught up and people were very rude to her:(:( Maybe next time you have a large event in the area with a hotel sell out you could schedule one extra person to help in the breakfast room.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear Love Best Western, Thank you for finding the time to write a review for our cozy little Best Western Plus Fresno Inn your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Loni Jo GM

"Comfortable Room"

4
24/05/2016

Stayed here on our way to Kings Canyon & Sequoia National Park. Hotel is nice incl. the best breakfast during our 12-day trip - scrambled eggs (buttery & not overcooked), toppings of salsa & cheese, bacon, sausage, corned beef hash, coffee, juice (orange, apple, cranberry and Sobe vitamin water), make your own waffles with fresh strawberry sauce & whipped cream, cold cereal & granola with toppings of chocolate chips, fresh blackberries, yogurt cups, read, bagels & cream cheese and muffins. Staff very friendly, had business center (desk with public computer), elevator, complimentary newspaper. Would stay here again if I am ever in the area.

"Great place to stay"

5
24/05/2016

Handy to restaurants and attractions. We were travelling north and it was a great stop over point. The staff were friendly and happy to make recommendations of where to eat. Would definitely stay there again

"Perfect night "

5
21/05/2016

Great location. Quiet room (suite) and friendly staff. Last minute booking found this great hotel with a very quiet room. Comfortable bed and room. Price was good considering other options in Fresno. Good parking and internet.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear Perfect night, Thank you for taking time out of your day to write a review, so happy to know that you enjoyed your stat with us at Best Western Plus Fresno Inn. Your loyalty to the brand is truly appreciate it. We look forward to having the opportunity to serve you again Sincerely Loni Jo GM

"Clean rooms - friendly staff"

4
20/05/2016

I chose this hotel because of the high ratings here on Trip Advisor - as well as the fact that the hotel offers a hot breakfast. I was not disappointed. Check-in when we arrived was smooth. The rooms are clean and a great value. The bathroom was a bit small - but the sink area is outside the room with the shower/toilet, so that was helpful. WiFi is strong throughout the hotel. The breakfast - and woman who replenishes the breakfast items and maintains the breakfast area is very friendly and dedicated to her work. She really brightens the start of the day. The scrambled eggs and breakfast sausage patties are very good. When booking your reservation, you'll get a discount if you are a AAA member.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear Clean Rooms - Friendly staff, Thank you for considerate and thoughtful review, it was a joy having you stay with us at Best western Plus Fresno Inn, Gratitude can transform common days into thanksgivings, Turn routine jobs into Joy, and change ordinary opportunities into blessings (William Ward)- So thank you very much Sincerely Loni Jo GM :)

"My stay at this Best Western Plus Inn"

4
16/05/2016

rooms are clean; very filling breakfast with a good variety of items with area kept clean; staff very helpful and courteous and accommodating for the handicap; rooms convenient with microwave and refrigerator.; Located In a nice area, near a shopping area and restaurants; Not far from hwy 41.

"Jesus Martinez"

5
06/05/2016

Very happy with service and room was very clean front desk person susan was very nice and professional and made my stay nice I would recommend this hotel to anyone looking for good price and great service

"Even If given Confirmation #, don't trust front desk at Best Western Plus Fresno Inn!"

2
02/05/2016

Called front desk (SUSAN) to reserve two rooms. Susan did two separate reservations each with it's own reservation #. On day checked in only one room showed in system- said they couldn't find 2nd conf. # & no other room available because hotel "overbooked" because of a concert in the area. Members of my group left without a place to stay. No efforts made by Best Western to compensate for the problem they caused. What good was it to even have received a confirmation number???!!!

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
I can not even begin to apologize enough, for the inconvenience that you've experienced. We would truly like to have the opportunity to make it right, can you please forward the confirmation letters to me at [email protected] sincerely Loni Jo.

"Super clean and convenient place for business travel"

5
02/05/2016

We love this nice little hotel. This is our second year and it is clean, in a decent area, near many higher end restaurants and a nice mall, and is really clean. The staff is caring and nice and do a great job keeping up the hotel. The breakfast in also very good in the morning with more than just carb choices. I recommend this hotel.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for your recommendation! and thank you for staying with us we look forward to having you stay with us again. Sincerely Loni Jo GM

"Best Western PLUS should be rated PREMIER"

5
30/04/2016

Completely remodeled a few years ago, the hotel is probably the best in Fresno, CA. It is not too large so sometimes difficult to get in. Offers excellent internet and breakfast, both included in price. Security cameras monitor inside and parking areas. Lobby is very large; offers business center. All rooms are inside along lighted hallways. Nice staff. Rooms are set up as suites with work areas, refrigerator, ironing boards, hair dryer, and great lighting. New lights have 110v outlets so there are ample outlets, including on wall, available for charging electronic devices.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear "Best Western PLUS should be rated PREMIER" Thank you for taking time to write a review about your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Sincerely Loni Jo GM

"Overnighter in Fresno"

5
15/04/2016

Stayed here before a few times and always have had a pleasant stay. This time for the Paul McCartney concert was no exception. The check-in was awesome, great service from a young lady named Nikki. Very friendly and helpful. The rooms are spacious and comfy. The breakfast is good and the employee in there was also very friendly and helpful. I'll stay here again for sure!

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
THAT WAS A GREAT CONCERT! With all the choices in Fresno we are so happy you chooses us!! We look forward to have the opportunity to have you as are guest again! We appreciate your loyalty to our brand.

"Pretty Suite Deal"

4
12/04/2016

I have enjoyed staying here before and was surprised to find there is a new Manager. Lonnie was on the phone with a customer when I came in to see if I could check in early. As soon as she was able to finish up with the other customer, she set me up right away. I usually get a regular room but decided to treat myself to a suite since the rate was so reasonable. When you walk into the lobby everything is right. It is stylish and comfortable. My suite was very comfortable. The living area had a couch, chair, end table and coffee table a desk with a work chair, microwave, small flat screen TV and fridge. There was a set of French doors to the bedroom and inside was a bed, chair, dresser, two end tables and a larger flat screen TV. The vanity with one sink and a lot of counter space is right inside the door. The room was very clean and very comfortable. There is a lot of choices of meals close by as well as a mall for shopping. I look forward to staying here again.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking time out of your day to write a review for our charming Best Western Inn, It was an absolute pleasure meeting you, I truly hope you will be back our way soon! Thank you again for staying with us if I can be of assistance in the future, please don't hesitate to contact me at 559.229.5811 Thank you again for taking the time to write a review. We appreciate your loyalty to our brand. Sincerely Loni Jo GM

"For the price, a reasonable place"

3
08/04/2016

We were working an all-day meeting at the neighboring Ramada, and since we do not like Ramadas for sleeping rooms, we stayed here. Our room was spacious and the king bed fairly comfortable. The window looked into a "channel" between two wings of the hotel, so it was dark even with bright daylight outside. Lighting in the bath was fairly dim--likely designed by a guy who doesn't consider what it's like to put on makeup in dim light. Breakfast was the usual: powdered eggs, [greasy] bacon, a selection of Kellogg cereals, some fruit. Service, though, was great. Very friendly staff.

"Great!"

5
08/04/2016

We have been on a multi stop vacation through the US. We decided on this hotel after visiting Yosemite and before the long drive to Vegas. The hotel is really easy to find right off the freeway. The hotel has a good sized car park, check in was quick, reception explained they had all night security checking the cars so we were reassured from the off. The room is a good size, it was clean, modern and air conditioned. We took dinner that evening almost opposite the hotel at the Cheesecake Factory, there are other choices as well, then walked back to the hotel. In the morning they have a free hot breakfast which is self service, perfectly adequate for us. Overall we thought the hotel was exceptional value for money for the standard you get. We have no complaints at all

"Great value for an overnight stay."

4
06/04/2016

This Best Western Plus, was a true "Plus" - from check-in to check-out. The King bed was very comfortable, the room and bathroom/shower were very clean, and the room temperature was easily adjustable, The lobby was uncluttered, the check-in Clerk was efficient and friendly. Just an FYI: I was in Fresno to attend a concert at the SaveMart Center on the Fresno State campus, and it was very easy to get to (via Uber for $6.37), but arranging a ride back was more difficult - there is no "entry" once the concert is over, and the traffic congestion made a meeting point more complicated. However, once in the car, the ride back to the Hotel was short, though a little more expensive. The breakfast provided many choices: a variety of breakfast cereals, scrambled eggs, sausage patties, sausage gravy, white and wheat bread, English muffins, bagels, and batter for waffles, plus all the usual condiments and juices, as well as coffee and tea (bags). The Hostess was very attentive and kept items replenished. A plus: the toaster actually toasted the muffin rather than merely warming it. A minus: the fresh fruit stand had two very tired looking apples, and nothing else.

"Steady Dependable Place"

4
03/04/2016

We had stayed at the BW Fresno Inn before, a few years back. Based on that stay, we decided to try it this past week as we were traveling to Fresno. We were again, not disappointed. check in was easy, we were upgraded to a larger, king suite which gives you a separate sitting area which is always nice. The room was very clean and in good shape. The pool area, while small, is kept up well. They could offer larger towels though. The breakfast was well stocked. Also, the hotel is close to Fresno State and also across the street from a shopping mall with some very good restaurants, so the location is ideal. This Best Western doesn't have a lot of "bells and whistles", but it is solid and dependable and will be our hotel of choice whenever we go to Fresno.

"nice"

4
02/04/2016

Stayed a night on our way to Vancouver from Palm Springs , excellent stopover . Loni was a pleasure to deal with at check in . Great location , opposite Fashion Mall & restaurants , particularly recommend Cheesecake Factory . Good freeway access.Nice touch having coffee, cookies, & iced water available all the time . Complimentary breakfast was ok , but would suggest that they consider offering non dairy milk also , as many have dairy allergies -- almond milk or soya would be appropriate . The ceiling in bathroom could do with having the water stain seen to !

"Home Away from Home"

5
26/03/2016

I know that I can count on Best Western to provide comfortable beds and lots of pillows! I am not a big breakfast person but they have items that I like and can eat. I always try to stay at one if it is close to my destination. I make it a point to stay at the Fresno Best Western when I visit my son at Fresno State University. The staff are always friendly and helpful.

"Just what we wanted"

4
22/03/2016

We needed a place to stay one night on our trip and I chose this hotel based on good reviews in trip advisor. I was not disappointed. The hotel was exactly what I was looking for. Clean and quiet with a good breakfast in the morning to send us on our way. I would definitely stay here again.

"Pleasant Stay"

4
14/03/2016

Very comfortable stay and convenient to shopping mall, gas stations, convenience store. Parking was plentiful and secure, Also, I felt very safe for my person. Extremely pleasant staff and clean facilities.

"Awesome quite and friendly"

5
13/03/2016

I really enjoyed my stay. Loni was great, friendly, and very helpful. Check-in and check out was very easy. My room was very clean, comfortable, and quite. When in Fresno this is where I will stay. Very convenient location, shopping mall across the street, great restaurants in the area.

"Warm & Inviting"

5
13/03/2016

The room was very comfortable as the decor was warm and inviting. It also helps that the bed was super-comfortable and the staff was pleasant. I will definitely stay here upon future journeys to the area.

"Great deal for the price"

4
12/03/2016

Good clean room for the price. It had what I needed. Staff was great, nice business center and lobby. The breakfast choices were OK nothing special, left a lot to be desired. Don't go in with high exceptions for breakfast. Other than the breakfast everything was great.

"Great Value!"

5
10/03/2016

Huge lobby, friendly helpful staff, nice room, clean, quiet, comfortable. We stayed there after a few days at a nearby ranch, and I was able to relax and catch up on sleep. The hotel offered shuttle service free to take us to a restaurant, although theres a sub sandwich shop and a pizza place next door. They also picked me up from turning in my rental car, then back out to the airport the next day. Being so close to the airport was an advantage, but I worried if it would be quiet enough. It was excellent! My room was also near an elevator and I never heard it. Very well soundproofed room!

"Great stay!"

5
08/03/2016

This hotel was a great choice. The room was nice and very clean. The staff was helpful and friendly. This mornings breakfast went above our expectation. We will return to this hotel our next time in town.

"Watch for Theft"

2
03/03/2016

Was told by night manager that with 24 hour security and nightwatch all is safe. I woke the next morning to have my car broken into and several items stolen. I learned that this was a reoccurring incident at this location. Watch out!

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking time out of your day to write a review. Your feedback has been used to implement improvements. Being a victim of a crime can be a very difficult and stressful experience, we want you to know that we make guest safety and security our number one priority, unfortunately human behavior outside the hotel is out of our control. Sadly crime can happen in the blink of an eye and that is why we suggests you do not leave valuables in your car, we want to cooperate with you and local law enforcement to ensure you get help to recover your lost items. Sincerely Loni Jo GM

"Home away from Home"

5
02/03/2016

Love this hotel! Everyone is so friendly and accommodating. The complimentary breakfast offers a great selection and is yummy. The General Manager, Loni, really knows how to make the hotel feel like home. She is the reason we keep going back! It's centrally located. I travel to Fresno regularly and this is my go to place to stay.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear Home Away from Home, Thank you for sharing your wonderful experience during your stay with us. We strive to do our best and were happy to hear of a satisfied customer in you! Looking forward to your visiting us again soon. once again Thank you :) Loni Jo GM

"Wonderful hotel"

5
01/03/2016

This was such a wonderful place to stay! The staff is wonderful and since I was traveling alone Loni made me feel very safe and comfortable. The breakfast was great I loved the set up. Great stay I will be coming back next time I'm in Fresno!

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
On behalf of the Best Western Plus Fresno Inn I would like to thank you for your kind words, and thank you for taking time out of your day to write a review. Sincerely Loni Jo GM

"Really great place to stay!"

4
28/02/2016

We were in town for three nights for a college softball tournament. We try to stay at reasonably priced hotels and appreciate cleanliness as well as friendly staff. This place had that. All of the front desk people were great and the breakfast attendant was very pleasant and took pride in her job. The food was basic, I always get eggs and bacon, my husband made waffles. The coffee was not the greatest. For some reason we got the handicap room with a double bed so we used the sofa pull out bed as well. I would not recommend that. The mattress on that thing was terrible. The pool is not as big as it shows in the photo, but that is not why we stayed here. It was a good stay. I would go back.

"Great stay"

4
24/02/2016

The Best Western Plus was comfortable and met all our expectations. This is a standard hotel, yet the weight room and business center were a "plus". What made our stay above average was the staff that ran the front desk. We asked about good places to eat and were referred to Max's. What a treat! The gentleman behind the desk also gave us personalized directions and advice for Yosemite and Sequoia. People are what make a house a home, and the front desk staff had the personal touch. Well done!

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Your words are heartfelt, Thank you so much for your wonderful review from John and the front desk to Julie whom takes so much pride in the breakfast the entire staff sends it gratitude, we truly want you to feel at home, At Our Best Western Inn, once again thank you. Loni Jo GM

"Great Place"

5
23/02/2016

We had a pleasant stay and Julie in the breakfast room made us feel very welcome and made our stay more enjoyable. I was disappointed that upon check out, room rates were changed but they eventually fixed it and we are happy overall with our stay.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for staying with us at Best Western Fresno Inn it was our pleasure to serve you. Always acknowledge everyone's extra effort; Julie does an excellent job! We are very fortunate to have her. Once again thank you for your stay. Loni Jo GM

"High Quality at Affordable Rates"

4
20/02/2016

This is a first class basic motel with lovely rooms and wonderful service. The morning breakfast was the best part of the stay. The location is directly across the street from the ONLY shopping mall in Fresno, which permits easy access to lots of restaurants, from fast food to very high end steak houses. The location is 10 minutes from downtown and a wonderful base for any Fresno stay.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking time out of your day to write a review for our Best Western Fresno Inn, in regards to your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to have the opportunity to serve you in the again, Thank you again. Sincerely Loni Jo GM

"Great, Clean Hotel"

5
17/02/2016

We chose this hotel at the last minute for a stop in Fresno. We were so happy with it. The room was very large and comfortable. The whole place was very clean, and shops and restaurants were just across the road. The breakfast also had a good variety. Would definitely stay again, especially at such a good price.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Loni Jo GM :)

"My favorite hotel"

5
05/02/2016

Every month we have to come down to visit my daughters cleft pallet doctor. Its 3 hours away from our home so we have made this hotel our regular place to stay at this particular stay we had the help of a man named Patrick and he went above and beyond the call of duty to make us feel comfortable. We really appreciate the kind environment provided by the staff during our journey in our daughters recovery.

"Best Hotel in Fresno"

5
30/01/2016

Chose this hotel for its location and excellent rate. It had received excellent reviews so I gave it a try. It met and exceeded all my expectations. My room was clean, spacious and beautifully appointed. Their customer service was excellent. They had scrambled eggs, bacon, and toast plus other fresh breakfast items for the complementary breakfast. The staff was always pleasant and accommodating. They even had fresh baked cookies, as well as fresh coffee in the lobby daily. My first night I asked about getting a cab to a local restaurant (The Elbow Room) and was happily informed that they had a complementary shuttle that would come and pick us up! The hotel is located across the street from a large mall with many restaurants and stores which was very convenient. This is hands-down the best hotel in Fresno!

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear Best Hotel in Fresno Thank you for your wonderful comments, we are very proud of our little charming Best Western Fresno Inn, Snuggled right in the middle of Fresno. So happy to know we exceeded your expectations hoping to have the opportunity to serve you again. Thank you for taking time out of your day to be so thoughtful in your review. Sincerely Loni Jo GM

"Great for shopping Fashion Fair mall"

5
29/01/2016

This was a wonderful hotel, friendly and welcoming. walking distance to the mall as well as the Cheese Cake Factory. Near hwy 41, but not so near that the noise is a bother. Some homeless in the area, but I didn't feel in danger walking home from Cheese Cake Factory about 11:30 pm. There is space in the King room to spread out if you need it.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking time out of your day to write a review for our Best Western Fresno Inn. Fashion Fair is the shopping center including Cheese Cake Factory, Fleming's Steakhouse, Macy's, Apple Store, Anthropologie and 140 specialty shops, just love it. Looking forward to having you stay with us again and once again thank. Sincerely Loni Jo GM.

"Best Best Western in Fresno Area"

5
23/01/2016

I am in Fresno several times each year, and this is my preferred place to stay when available. Because of its reputation and location, this property frequently is booked to capacity and is not always available. There are other BW properties in the Fresno/Clovis area, but this is, by far, the superior unit. From guest services to room to breakfast to location, you will not be disappointed at this location just east of Fresno Avenue at Shaw Avenue off Hwy 41 -- and just 6 miles east of Hwy 99. Best access to the hotel for east-bound travelers is to turn north on Fresno Avenue and right at the first street, entering the hotel parking lot from the driveway at the end of the cul-de-sac. Rooms here are always fresh smelling and spotlessly clean on check-in. Some reviewers comment on the street noise if occupying one of the even numbered rooms parallel to Shaw Avenue. My only "complaint" concerns the increasingly common use of half-size bed pillow at hotels of all types. I personally find them annoying and not conducive to a good night's sleep. Having one or two full-size pillows in the room would be helpful.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
A note of thanks to let you know your business is much appreciated. It has been our pleasure to serve you. If we can be of further assistance, please let us know. In a city filled with so many choices, we thank you for choosing us at Best WESTERN :} It was once again pleasure to have you stay with us last week! It was our privilege to do business with you, and it would be our pleasure to continue serving you. Truly Loni Jo GM

"Our Stay"

3
22/01/2016

No one turned off the alarm and they booked us right next to people who were up and talking loudly right by our heads :( The staff is great. The rooms are clean. The food was awesome kids had waffles freshly made and he had chirizo and eggs. Lots of breakfast choices.

"Great Hotel in Fresno"

5
19/01/2016

Excellent, personnel are really nice and attentive. I regularly travel to Fresno for business and I would not stay at a different hotel. Always great service. I will definitely recommend this hotel. The front desk personnel make feel at home. Hotel is close to restaurant and shopping.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
We appreciate your business and look forward to serving you in the future. We know you have a world full of choices. Thank you for selecting us. We hope to have the pleasure of doing business with you for many years to come. You are the reason we stand strong. Truly Loni Saldana GM

"OK, but could be so much better"

3
16/01/2016

We were in the mobility accessible room with 1 king and a sofa bed. Bathroom was very good and wheelchair accessible, however, the tiled shower floor was slippery and we could have used a rubber mat. We had two problems with the beds. 1) Sofa bed was bad. My husband could feel every spring in the very thin mattress. He had to put a blanket down to try to cushion it more, but it was still very uncomfortable. One of those memory foam mattress pads would have been helpful. I wish you had offered it upon check in, especially if you already know the problem with the sofa beds. Better yet, it would be nice to have a different configuration for your mobility accessible room---offer two queen beds instead of just a king + sofa bed. 2) The king sized bed was too tall. It's nice for an able bodied person, but for a person in a wheelchair, it is next to impossible to get into the bed without help. You need the height of the bed to be the same as the height of the wheelchair seat in order for a person to be able to transfer to the bed independently. As it was, the height of the king sized bed was way too high and it took two of us to lift and "flop" our adult daughter onto the bed. Then we had to move her body into the correct sleeping position. Two people assisting can do it, but a wheelchair- bound person, traveling independently, would find it very difficult, if not impossible, to use your bed. Best Western needs to go a step further and not just simply comply with what the law says about square feet, door width etc. As management personnel you need to actually put yourself in the place of a wheelchair bound person and try to use your facility. We've stayed in many hotels and you aren't the only ones with the bed problem, but you would be the first to actually do something about it.

"Great service at Best Western"

5
05/01/2016

The staff makes you feel welcome when you walk thru the door.Loni was the person who welcomed us and checked us in. The hotel is located by a mall and plenty of places to eat which is very convient for "out-of-towners" since Fresno is such a large city. The breakfast was delicious and there was a nice variety. the rooms were very clean! All in all our stay was very nice and we will be staying here in the future

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear Great Services, It was truly our pleasure having you and your family stay with us! Hope to see you in the summer I know the kids will love the pool. Thank you for taking time out of your day to write a review for our small and charming hotel BEST WESTERN PLUS Fresno Inn :) THANK YOU SO MUCH!! Truly Loni Saldana GM.

"Best Western Plus Fresno Inn"

5
28/12/2015

I have stayed here many times over the years and they are excellent. The best place to stay in Fresno. The breakfast is also excellent as are the people that run it. The rooms are clean and housekeeping does a great job. The property is safe and has night security. I have stayed there for over 20 years and have always had a good experience.

Best Western PL... F, Loni Saldana GM at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear Valued Guest, Thank you for the opportunity to serve you once again, Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. When people show loyalty to you, you take care of those who are with you. It's how it goes with everything.. SO THANK YOU OUR LOYAL Friend

"Quality Hotel for Price"

4
27/12/2015

Rooms are very nice & clean for amount paid plus I got a good night's sleep because beds are really comfortable. The internet connection was hi speed & staff very helpful & courteous. The hotel is located within walking distance to mall & good restaurants & well-worth the price paid.

Best Western PL... F, Loni Saldana GM at BEST WESTERN PLUS Fresno Inn, responded to this review
Dear Valued Guest, Thank you for taking time out of your day to write a review for our small and charming Best Western Plus, So proud to know that you found it comfortable and clean. We truly look forward to your return! ONCE again!! THANK YOU :}

"Great service, Nice Clean rooms, Excellent value"

4
19/12/2015

I stay at this hotel regularly after trying various other options in Fresno. It is probably the best value for the money in the entire region. It is newer property and the suites are especially nice. There is a hot breakfast available and the staff work hard to make you feel welcome.

Best Western PL... F, General Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you for taking time out of your day to review our wonderful little Best Western Plus Fresno Inn. We are so happy that you stay with us when there are just so many hotels to choose from in Fresno. It was our pleasure to see you again and look forward to your return!!! Happy Holidays to you and yours and once again THANK YOU :) LONI SALDANA GM

"Great Find"

4
22/11/2015

To begin with , the young man on the reception desk (John) was professional yet warm. I could have been staying at an upscale motel. Then the room was particularly inviting -- just enough carpet and color to make it also warm. I had thought that it would be noisy, as the motel is located close to a very busy street, but it was very quiet.

Best Western PL... F, Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
We are happy you had a great experience during your stay with us. We are here to be at your service! Looking forward to seeing you again soon. Thank you for your review.

"Good hotel"

5
15/11/2015

We stayed 6 travellers in 2 rooms for a night in Fresno after visting National Sequoia Park. The hotel was comfortable, plenty of space in the rooms. Many restaurants around. Hotel Staff was very helpful. Good breakfast

Best Western PL... F, Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
We are so glad you enjoyed your stay with us and got to enjoy the restaurants nearby. We hope to serve you again very soon! Thank you!

"Great Value"

5
10/11/2015

My wife and I were travelling through this area and needed to stop for the night. We checked TripAdvisor and this hotel was rated very well. We were pleasantly surprised to find that the accommodations exceeded our expectations in all areas except breakfast which was mediocre. The room was such a good value in every other aspect, that we still felt the hotel deserved an "excellent" rating.

Best Western PL... F, Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Hi Robert, Thank you for taking the time to write such a great review! We are so glad you chose to stay with while you were passing through Fresno. The breakfast options is something we are working on so thank you for bringing to our attention. We look forward to serving you again soon!

"comfortable stay"

4
07/11/2015

The front desk staff were very friendly and helpful with restaurant recommendations and driving directions. The hotel was very clean. We were ready to leave before the Breakfast Room was officially open but the staff member welcomed us in. It was an excellent breakfast.

Best Western PL... F, Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
We are so happy you had a pleasant stay with us. Thank you for choosing us! We looking forward to seeing you again soon.

"trip to class reunion"

5
03/11/2015

This hotel goes above and beyond most. People very pleasant and could not have been more helpful. quality of food in the breakfast area was exceptional, newspapers available, business center great. Location was fantastic and hotel very quiet. The staff had even put out a basket of small Halloween treats fo rchildren and encouraged us to take them for our grandchildren.

Best Western PL... F, Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Hi Elaine, Our goal is to provide the best customer experience every time. Your comments gives us confidence that we are progressing towards that goal. Thank you. Please visit us again soon!

"Great Place.... spanky new & hospitable service"

5
28/10/2015

This is the place to stay in Fresno. It is spanky new, warm hearts and hot breakfasts. They go out of their way to make this place beautiful. While Fresno & Central Valley are going through a drought, this is a place that will make you experience genuine abundance :))

Best Western PL... F, Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
What an awesome review! Thank you for your kind words. We really appreciate you taking the time to let us know you had an enjoyable stay and hope to see you again soon!

"Lovely stay!"

5
27/10/2015

Best Western Fresno inn is a great hotel to stay. We extended our stay to five nights and we are happy that we did. The gentlemen behind the desk as well as the lady that takes care of the breakfast were very helpful, interested and kind! The breakfast is good and there is always hot water and coffee in the lobby. The kingbed room was quite large and there is fast wifi. We absolutely recommend this hotel!

Best Western PL... F, Manager at BEST WESTERN PLUS Fresno Inn, responded to this review
Thank you so much for writing such a great review AND for recommending us! We are so glad you extended your stay and that everything was to your satisfaction. Looking forward to serving you again soon!

"Satisfactory reasonably prIced lodging"

4
25/10/2015

We stayed for 2 nights and felt this reasonably hotel was fine. We had a king suite well worth the small extra cost as it provided more space and allowed one to sleep even if the other stayed up to read. The suite has an extra small room and a second TV. Breakfast was rather poor and we even skipped it the second morning.

"Nice staff, hard beds"

3
18/10/2015

Staff was super nice, friendly and helpful. Location was good for me. Rooms are a decent size, clean. Breakfast was eggs and potato and coffee for me, it is included in the hotel. Wifi worked really well. Arrived in the afternoon and all seemed quiet, when I got back later that night whoever was upstairs was so noisy for hours till after midnight. Same thing in the am, sounded like a pile of monkeys. Hallway you can hear every thing. I slept with ear plugs so that helped. Beds are very hard and not comfortable for me and mine seemed to sag on one side.

"Very Nice"

4
15/10/2015

Clean rooms and hallways. The room are spacious and have up to date amenities. Very comfortable beds. Plenty of parking and an airport shuttle. I wasn't here for the breakfast, but have heard it's good.

"Friendly service & spacious rooms"

4
14/10/2015

The customer service was great. The breakfast had many choices and everything was fresh. Our room (king suite) was tastefully decorated, comfortable, and up-to-date. This hotel is conveniently located to restaurants, shopping, and highway for travel. The value was good!

"Great deal and nice rooms"

4
13/10/2015

It was the nicest Best Western that I have stayed in hence the plus. But the area is not the newest or nicest location, however it is easy access to the highway and a few exits away from the newer area of Fresno and close to downtown. I will be back again if my usual downtown location is not available. The breakfast had more than most continental breakfasts do.

"Very Relaxing Time"

5
12/10/2015

My husband and I stopped at the Best Western Plus Fresno Inn to relax for an evening. We liked it so much we stayed an extra day. The staff were very welcoming and helpful. The room was large and very comfortable. Breakfast was excellent. We would highly recommend this hotel to anyone.

"Fine in Fresno."

3
09/10/2015

Actual rating = 3.25 The Best Western Plus in Fresno is notch above the usual Best Western accommodations. Our room with two queen beds was a bit larger than average. The bathroom though, was very small, and the single sink vanity was in the entrance-way. All areas of the room, lobby, and pool were extra clean. The pool area feels like a last minute addition the hotel, situated at the front of the building and very tiny. There might be enough space for 15 people, but no more. Check in was quick, efficient, and professional. We asked for, and received, a room on the top floor. The beds were comfortable and the A/C was surprisingly quiet. We heard no traffic noise. The complimentary breakfast was as good as any, but the breakfast room is too small to be comfortable. We returned to our room with breakfast in hand. There are 3 or 4 good restaurants within easy walking distance, located street side at the decent mall directly across the street.

"Friendly and responsive staff, without exception"

5
05/10/2015

I ended up staying for 11 days - much longer than planned - while in town on an energy efficient buildings research project. The entire staff was great - friendly, welcoming, and willing to go out of their way to help. Thank you to Randy, John, Mike, Christi, Julie, and others I may not have meet, but who all work together to create such a welcoming atmosphere.

"The service was above board, worker was very friendly & made my stay very relaxing. The bes that I have stay in so"

5
04/10/2015

Very friendly and helpful. The amenites was above board. Very excellent. The room was so awesome and the breakfast excellent. Many choice: waffles, eggs, cold cerals and several juice, hot tea or coffee.

"Right in the middle of town"

4
03/10/2015

Stayed here for one night on a trip from Tahoe to Los Angeles. Hotel was very near the highway and across the street from a mall. So... that made it a little noisy from road traffic, but very convenient to restaurants and shopping. As with most Best Westerns, the room was very comfortable and clean. The free breakfast was very good but the breakfast room was too small to accommodate all the guests staying there. We heard from one of the servers that they were going to expand that area to include some outside patio seating. A great place for one night stop.

"Great sleep"

5
30/09/2015

We stayed in Fresno on our way out of California and had the best night's sleep at this hotel. It was clean, quiet, easy to get in and out of and had a friendly staff, thanks Randy! The only thing is the pool is very small as well as the hot tub and is located at the very front of the building.

"Passing through Fresna area."

4
29/09/2015

We were driving from LA to Yosemite and decided to break our journey here. Pleasant hotel with old fashioned looking furnishings. Our king bed room was large with a smallish bathroom with the shower over the bath. Friendly and helpful staff at front desk. They suggested a restaurant for dinner with a courtesy bus so you could have a drink if you wanted. Numerous shopping possibilities near by. Free parking