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Best Western Hotel Village Inn, Fresno

4.0/5  - basé sur 521 notations.
3110 N Blackstone Avenue, 93703-1018, Fresno, United States - See map

Stay at this Fresno, California hotel, at the gateway to Yosemite, and enjoy a host of convenient amenities while traveling. The Best Western Village Inn is conveniently located in central Fresno with easy access to a variety of local area attractions and businesses including the Savemart Center and Grizzly Stadium. This Fresno hotel is located across from the Manchester Shopping Mall situated halfway between Yosemite and Kings Canyon/Sequoia National Parks. Hotel guests will appreciate the variety of nearby dining and shopping options. Each well-appointed room features high-speed Internet access, cable satellite television, free local calls and a refrigerator. Other hotel amenities include an outdoor swimming pool and complimentary full breakfast. A friendly and knowledgeable staff is ready to ensure a comfortable and memorable stay. Make a reservation today at the Best Western Village Inn! The on-site hot tub is open but is not heated. ***Property has no elevator**** If unable to climb stairs please request a first floor room.

Best Western

Hotel Village Inn

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 511 guest reviews
NOTE ISSUED
Excellent
128
Very Good
206
Average
120
Poor
40
Terrible
17
REFER TO NOTICE
Business Business
101
Couples Couples
170
Family Family
148
Friends getaway Friends getaway
49
Solo travel Solo travel
33
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Fine for a couple of nights"

3
24/09/2018

Stayed here for a couple of nights with my wife, as a base to explore Yosemite and Sequoia national parks. Staff were helpful, rooms were clean and the beds comfortable. Food was pretty average BW fare. No real complaints. Disappointed that non environmentally friendly disposable plastic cutlery is used in the restaurant at breakfast times. Danny's restaurant located next door is good and gives a 10% discount to BW guests.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, If I had a full service kitchen I would use real silverware.

"Great stay at Best Western"

5
24/09/2018

We stayed at Best Western Village Inn multiple times in September. While we had a large group of us staying at the property the front desk was able to check us in in no time, which is great. The property is very clean and well maintained. The staff was always Very attentive and friendly. We have also enjoyed the breakfast which is served at Best Western. The staff works very hard to keep buffet full, food hot and fresh. I would definitely recommend to stay here if you plan to visit Fresno or any of the National parks nearby.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you Yury.

"Difficult to locate, but worth the effort."

4
21/09/2018

We arrived about an hour early for checking and the lady at the front desk called the cleaning staff and ask if they could work on a room with a King bed right away. They did and we appreciated the extra mile everyone went for our benefit. This Best Western is a little older but well maintained. Our room was quite clean, the wifi was good and the breakfast choices are excellent. The breakfast room staff were quite busy but managed to keep everything filled.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, we really want our guests to enjoy their stay and glad you had a great time. Hope to see you again soon.

"My Night in Fresno"

4
11/09/2018

Good value. Staff very helpful and professional. Could use a lot more electrical outlets. Lots of turns to get there to and from main highways. If you are looking for a modern up to date place to stay, this is not it. However, if you are just looking for a clean place to stay with a caring staff at a reasonable price, stay here.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you so very much. That is what it's all about! Hope to see you again soon.

"Good Solid BW Hotel"

4
26/08/2018

A thoroughly decent place to stay in Fresno, and the breakfast coupon at the neighboring Denny's was a nice touch. Clean room, working fixtures and a good night's sleep. EZ off and on from freeway, and close to Yosemite, King's Cyn., and Sequoia Parks. Nearby Costco was also a plus for cheap gas!

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you

"Very good in all respects"

4
06/08/2018

Excellent facility, room very comfortable and clean. The complimentary breakfast was very good. Staff polite and accommodating. I stayed here while my home's plumbing underwent an unexpected major repair and I had to vacate for 3 days so chose to stay here. This motel is pleasant, quiet, up to date, and located in mid-Fresno at a very reasonable rate.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you so much.Glad we could help during your plumbing issues.

"Decent for an overnight, GPS directions suck to get you in to the parking lot."

2
16/07/2018

Decent for an overnight, GPS directions suck to get you in to the parking lot. Desk Staff was good breakfast staff didn't seam very pleasant. Property is made up of three 2 story buildings and not an elevator in sight. Lugging everything up the stairs gets old quickly. The neighborhood is one I would leave anything in the car.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, We do not have elevators in any building, next time try to request a 1st floor room in advance. We truly try to accommodate all those if possible. You should never leave things in your car even in the best of neighborhoods. We have security at night but thieves are quick, so don't give any temptation. I will speak with the breakfast staff. They are usually very friendly.

"3.5 stars; decent hotel, breakfast; good location; could use an elevator"

4
10/07/2018

WE stayed here last week 2 nights - hotel is decent - location is good, next to highway and near food places - no elevator..could be improved..this is the reason I don't give them the full 4th star - good pool, we used it both days..great for hot summer days - breakfast is good - Their lobby lacks information cards [those of nearby attractions]..not sure why - The lobby folks were helpful in getting to wi-fi. - I never felt unsafe here but one of the 2 entry doors..could be opened without key..something to fix/improve upon.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thgank you, we'll look into the door.

"Ok for overnight "

3
09/07/2018

Nice enough place to stay, pretty standard best western, wouldn't say it's a great area to be in for more than an overnight. We were in the front of 3 buildings. Most staff very friendly. We were directed to one walking distance restaurant (although there are some chains as well). There is a shopping mall across the road by the look of it. Breakfast was disappointing- it was chaos. Food quality fairly much standard for a free inclusion, was quite busy when we got there but staff didn't seem to know what to do, at some stages seemed to be just hanging around. Things kept running out - and some took too long to be replaced and some only when we asked. Yoghurt machine not working and no container yoghurt supplied instead. Spot for cream cheese and eggs in fridge but none ever appeared. Bins overflowing. Staff banging pots around and looking annoyed. As we left breakfast area overhead staff complaining about being overworked and being asked to do things that aren't their job. Doesn't help that breakfast buffet is in a cramped corner. Later as we were checking out we could hear a loud conversation (behind a closed door) someone saying they do work hard. Like pretty much every hotel we've stayed in, minor plumbing problems (sink wouldn't drain, shower tap very difficult to switch on). And why are rooms in all hotels so dark? No USB power points.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
My apologies Wendy, this is not the norm for the breakfast or the staff. I know that we had a very unexpected overly busy weekend and ran out of a lot of the variety of foods we normally supply. I was unfortunately out of town or the items would have been gotten at the store. We hope you return to give us a second chance.

"Good choice for Yosemite and Sequoia"

4
08/07/2018

Fresh and clean. Friendly staff. Good breakfast including hot selections. Comfortable beds. Very limited selection of TV stations, no sports, mostly news. Secure pool in secluded location between two buildings.Dennys right next door is handy for something to eat when arriving too late for most restaurants.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, glad you liked it!

"Good hotel, good breakfast"

5
06/07/2018

I stayed here recently for 1 night. The room was a good size, and quiet. The complimentary breakfast includes a good range of options. Staff are friendly and helpful. There's a reasonable selection of places to eat in the vicinity of the hotel.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you

"Nice Hotel"

4
25/06/2018

We found all modern amenities for the traveller in this nice hotel. Rooms are a nice size very comfortable and quiet, even the air conditioner didn't keep us awake most of the night like they do in some hotels. All staff we encountered were uniformly pleasant and helpful.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you

"Superb service"

5
23/06/2018

We arrived on a very hot afternoon after a full day in the sun. The desk clerk stopped wha she was doing and got cold bottles of water for each of us. She was friendly and helpful, and offered many dining recommendations. The room was clean and comfortable, with excellent beds. Good WiFi. The breakfast room had three very cheerful attendants. Nice ladies with great smiles. They hustled to keep the room clean at a busy time. Good selection of dining options.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you so much!

"Pleasant Stay"

5
20/06/2018

We stayed here for our trip to Yosemite. The hotel is clean and quiet, the bed (we had a king size) was very comfortable and the continental breakfasts were good! The hotel is very close to the mall where there are restaurants for lunch and/or dinner. The staff was very helpful in suggesting places to go for dinner and for things to do in Fresno. It was a positive experience and we will definitely stay there on our next trip to Yosemite.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you very much, glad you enjoyed your visit.

"A bit strange."

2
07/06/2018

We pulled up to this last minute hotel and I could have cried. The area is not the best and the only people I could see where shouting at people only they could see. But we were tired and I had read some good reviews. We went to reception and staff were okay, if a little abrupt, there was also two dirty towels on the floor which had obviously been left there after it had been cleaned. We checked in and walked to our room. Now in honestly it was sort of clean. However the air conditioning was ridiculously loud and dusty (I know the units aren't usually quiet but this one was stupidly loud) the lights were dingy, half the tv channels didn't work and none of the bins had liners in them. The bed was clean the carpet wasn't. The bathroom was clean although there was a scum line around the toilet. It was surprisingly quiet even though the car park was full. I did sleep well and it was fine for one night. Would I stay there again - no.

BestWesternHotels, Corporate at Best Western Village Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"First impression lasts"

4
22/05/2018

First time to stay in Beat Western property and it was a great stay. Spacious room, clean, quite room, easy transaction with continental breakfast. Will stay in Best Western again without even thinking. They have Reasonable price to stay

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, so glad you enjoyed it.

"Had a great Time"

4
16/05/2018

the Hotel provide a good continental Breakfast and a clean room with a comfortable Bed also is located in nice a area close to Public transportation and good restaurants the bad thing is this is the only Best Western Hotel in the United States with no tv chanels for people of Spanish Speaking

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Glad you had a great stay, Thanks

"Well up to BW standards"

4
30/04/2018

This place was an unplanned, impulse stay, and therefore hard to find -- which was not the property's fault. Roadwork limited our walk to find somewhere to eat to the next-door Dennny's and a couple of Mexican restaurants several blocks away -- also not the property's fault. Otherwise, this was a standard ( = good) BW stay, in a comfortable, quiet room. The young man who checked us out made getting back on the road soooo much easier.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, very glad you are understanding about things beyond our control. Hope you come back and see us again soon.

"OLD, TIRED, NOT A FAIR VALUE"

2
05/04/2018

Who is doing these reviews? This hotel is in a lousy area. Upon entering lobby you see it is 1950's design updated to the 70's. No exercise room. Walk up stairs (no elevator) to room. Room very small. Old noisy AC. Old decor. Below average bed. I'll stop here before I try to use the bathroom. Bottom line, for the price the last 3 hotels I stayed at in Fresno were MUCH better.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
I am sorry you didn't enjoy your stay.

"A good choice in Fresno"

5
31/03/2018

We enjoyed our two nights at this Best Western property. We asked for a quiet room and received one. All rooms open off a central hallway, and only windows face outward toward surrounding streets. We did hear some noise from inconsiderate fellow guests, but I can't blame the hotel for that. Room was good-sized and very clean; bath was just fine. Check-in and -out was easy, and prices were good compared with other nearby hotels. I visit Fresno a few times a year and will stay here again.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, we are glad you enjoyed your stay and look forward to your return!

"Conference Meeting"

4
21/03/2018

A very good stay for a conference meeting, even for a light R/R visit, extremely friendly staff, getting around the city, it has good access to freeway and sites. The breakfast was very good and the parking is free alone with free wi-fi.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, glad you enjoyed your stay

"KC Freethrow Championships"

3
18/03/2018

Hotel staff provided excellent service. Hotel was sufficient for the limited time it was used/needed (1 night). Heard all kind of rave reviews about the donut shop across the street form the hotel, Fresno Donuts had good service decent donuts.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, yes the donuts are very good!

"Hair in tub, loud outside, unhelpful staff."

1
17/03/2018

There was hair in the bathtub upon arrival. To get the water in the shower to turn on you have to pull very, very hard on the handle. The TV did not have HBO at all even though there was a guide in the room indicating it should. When I called to say HBO did not work I was just told "huh well that's odd." They never offered to have someone take a look at it. Staff at this location did not even appear professional - shirts crinkled, headphones in one ear, not helpful with questions. I am surprised best western allows this to stay a best western. Sirens and people verbally fighting in the parking lot allowed for a completely sleepless night. Breakfast was OK but everything was way oversalted. For over $100 this place is a joke - do yourself a favor and try somewhere else. I would never stay here again or recommend it to anyone.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
I do apologize, and as you see from other reviews this is not the norm. As I stated in the response on Medalia. I will be discussing with the staff.

"One of Fresnos Gems"

4
08/01/2018

Great pricing, location, clean and comfortable room. Hot breakfast daily and walking distance to everything. Maybe one down side is theobby closes at night therefore the business center is no longer available to guest...would like to see this changed.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, we really appreciate your business. If you need the business center they can let you use it.

"Nice stay"

5
06/01/2018

A very pleasant place to stay, quite and peaceful. I would recommend this hotel to my family and friends. Didnt have no problems. Staff was very nice and warming. Just a great place to stay. Checkin was very fast.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
So glad you enjoyed it, thank you.

"Christmas Eve Stay"

3
03/01/2018

????????(3.5) This place would be OK for just night pit stop. Area and room looked fresh painted and small attempt to update. Our non smoking room smelled of smoke but was clean. I probably would not stay at this location again. I would instead travel the 15 extra minutes to the shaw Avenue location.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, I am sorry your room smelled of smoke. It is unfortunate that people do not listen to the rules. Know that they are charged.

"Great BW rarely disappoints."

5
29/12/2017

I always know I will be safe and well cared for at Best Western properties. This one, in Fresno, is no exception. Excellent staff. Nice room. Good hot, plentiful breakfast. Thanks so much for being a constant deliverer of what travelers need.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
It is our pleasure. Thank you for choosing us.

"fresno hotel"

5
29/12/2017

during christmas i was trip to fresno for community service.bestwestern hotel is best.This was a very enjoyable experience from the beginning to end. When I arrived at the hotel. emploees are very welcomeing. The employee very pleasant, helpful, offered ice water, and wanted me to know that if there was anything I needed just let the front desk know. I ordered room service and the food was excellent in flavor and was still hot. When it came time for me to leave the bill was put under my door and it was accurate. I took the shuttle back to the airport and again it was very enjoyable. I would highly recommend this hotel to everyone.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
We thank you for the great review, this is for the airport Best Western.

"Very Nice Motel"

4
27/11/2017

This is a Best Western regular but is extremely nice. Rooms were excellent and very clean and updated. Service was great. The Free Breakfast was very good with items replaced all the time. Great Coffee. Only drawback was no rack of brochures with things to do in area. You can enter from 2 sides so it was easy in and out (construction and traffic in area). Dennys restaurant next door with a walkway. Prices were great. Free parking and WiFi, coffee, fridge and microwave.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, we have the information for you at the desk or you can use the computer in the lobby to research as well. We are very glad you enjoyed your stay.

"Door problems"

5
26/11/2017

Outside broken..it banged all night in the stairwell next to my room. The security device on outside door next to my room was missing allowing anyone to enter unchallanged at nigjht. Addrrssed with manager..result unknown.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, yes we did address it and I am working to get it fixed

"Looooove our experience"

5
23/11/2017

Very awesome and professional staff. Enjoyed our stay, the room was very clean, well stocked with towels and very easy to find. I highly recommend this hotel to friends and family. Plus we got greeted with treats which added a special touch.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you very much, we do truly want all our guests to enjoy their stay. Hope to see you again soon.

"Very seedy part of town!"

1
21/11/2017

If you want to leave the hotel and walk around, don't! Every other building is a liquor store or smog store. There were many homeless camping right on the sidewalks. It's a shabby place and I have no idea why it got four stars. Fake reviews, I guess. The breakfast was okay, typical for free breakfast.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
I have politely responded to all your other reviews on all the other sites. Our reviews are not fake and it's unfair of you to insinuate that as fact. We know we are not in the best location, however there are homeless everywhere in Fresno and in most major cities. I hope you do better research for your future stays so that you enjoy them.

"Road trip"

5
11/11/2017

Online reservation. Hotel check in was great. Had no problems. Quiet, everything worked. We were happy with our stay. Breakfast was the usual waffles, eggs and bacon were really fresh and tasted good.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, so glad you enjoyed your stay.

"Good location"

4
10/11/2017

Good Central location to freeway access and other outlaying areas in Fresno. Convenient for getting in and out of the area and close to a good restaurant. I would recommend this location for anyone wishing to stay at a good hotel with great staff and service for a day or two day stay.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, hope to see you again.

"Great Place in Fresno"

4
30/10/2017

I booked at this location to attend a Funeral in Fresno. The hotel was easy to find and quite accommodating. There is security in the lot at night which was nice. I was able to easily check-in and found the room to be quite comfortable the breakfast was great. There was eggs, sausage, potatoes, waffles and yogurt to start the day off right.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, we are glad you were comfortable.

"Great family friendly hotel"

5
30/10/2017

Took a quick trip to Fresno on Saturday brought my 11 month old baby, never been to Fresno so I wasn't to sure where to stay I'm so glad i read the reviews. Room was very clean which is a plus for me since I have my baby with me ,bed was very comfortable, quiet, great family friendly hotel. Breakfast is from 6 to 10am pleasantly surprise The have a good selection for you to choose from eggs, sausages links , waffles , cereal, yogurt. food was great staff is very friendly shout out to the ladies in the breakfast room super sweet, price is very reasonable and if you have aaa membership you get a discount

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you

"i will go there again!"

5
29/10/2017

good hotel for a transit trip, the rooms are beautiful. clean and very tidy. nice swimming pool to relax. the breakfast is great! so many choices that do not see you often! the staff is super friendly and very helpful.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you

"Clean room, friendly staff"

4
29/10/2017

Good place to stay. Free breakfast and close to a variety restaurants and movie theater. Room was clean although the hot water handle in the shower was reversed so I was a little frustrated stepping into an ice cold shower. TV selection was limited and did not have Adult Swim- picky, I know. Fast check-in and out. Would stay again.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, what room number or did you let the desk staff know? I want to make sure it is corrected.

"Great Motel"

5
25/10/2017

A very clean motel, in a central location in Fresno with plenty of parking and with good breakfast choices. And at a resonable price. Both the reception staff and cleaning staff were friendly and professional. I enjoyed my three day stay.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you

"Good gateway hotel"

4
22/10/2017

The hotel is really clean, and the staff is really friendly and efficient. Even though it is pet friendly, you could not tell in our room. However, smokers smoked right outside the hallway door - too close for me! But overall, a very nice stay.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you

"Highly recommend this hotel"

5
22/10/2017

Every staff member I encountered went out of their way to make my stay as pleasurable as possible. I would stay there again if I were to be in Fresno. The breakfast had a good selection and the internet worked very well.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you

"A Convenient Location"

4
20/10/2017

We have stayed at the Village Inn at least once a year for the past ten years. We missed one year when we couldn't get reservations. It is conveniently located for our family visits and is clean and mostly quiet. We get tired of the usual BW fare for breakfast and got a hot tip from the clerk for a great breakfast place, The Train Depot. The rooms with king size beds do not have much room to spare, but we are gone most of the time anyhow

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you

"Son having surgery at VA Medical Center"

4
19/10/2017

Chose Best Western Village Inn because it was close to the VA Medical Center where my son was having his leg amputated. I told the person who was checking me into my room. He was so very kind, and said that he would pray for for my son. That really touched my heart. Room was clean, quiet, and bed very comfortable. I appreciate the good breakfast served there. Good, warm and plenty to choose from. Even though it is located in the older part of Fresno, I felt safe and welcome. I would go there again, if the occasion arises.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, we hope all went well for your son. See you again soon.

"Nice Place to Stay"

4
19/10/2017

This is a nice hotel local to many things in Fresno. It's a little hard to get in and out of, but there is adequate parking and easy to find a place to eat, or entertainment locally. just drive north on Blackstone Street and there is a nice indoor/outdoor mall with all kinds of restaurants and shopping. Movies too.

"Comfortable, clean and good sized rooms"

3
15/10/2017

We just had an overnight stop here to rest up on our 3,000 mile road trip. We feel we got a good deal with these guys in that they delivered what they promised - comfort and food at a reasonable price. Would recommend if you're travelling through Fresno.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, glad you enjoyed your stay.

"Mixed Feelings"

3
14/10/2017

The area of this hotel is not the greatest and no security at the hotel. Transients walk through the parking lot. Upside is the great breakfast, best spread of items. If you are considering this hotel I would recommend staying up the road at the Shaw Rd. location near the college. It would be a safer area in general and more local eating options.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
We do know the neighborhood isn't the best, however all of Fresno is like this it just seems more prominent in our area. We do have security during the night and the staff helps to keep the homeless off the property during the day. We are glad you enjoyed the breakfast.

"Great Experience"

5
10/10/2017

I loved the stay and the breakfast. I had an such a nice and peaceful sleep. I like that the beds felt so comfortable and clean. I enjoyed it all especially the breakfast. I loved the staff and service of everyone that works here. I appreciate the kindness and happy spirit there is in this hotel.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, we are so glad you enjoyed your stay. Hope to see you again soon.

"Decent place"

3
05/10/2017

Well looked after and clean. Location is convenient but at the same time a bit of a rough neighbourhood. There was a good selection of breakfast items but the hot items were not hot at the time we went to breakfast.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, I will check to see what the breakfast issue was. They should always be hot.

"My stay"

4
04/10/2017

The room was very relaxing and the beds were extremely comfortable. I will definitely book with best western again and will recommend to friends and family. We checked on at midnight which I was tired and the gentleman at the front desk was very helpful for easy check in

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, glad you enjoyed your stay.

"Great Hotel, excellent price."

5
22/09/2017

When you are traveling and looking for good location and excellent low price in the Fresno, CA area, you can stay here. Excellent staff, clean rooms and a low price. I have stayed here more than 15 times over the past few years. It is my go to place in the Fresno, CA area.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, we are a vintage property in an older area of Fresno but we really do try to make sure all our guests enjoy their stay.

"Not bad, but could be better..."

3
13/09/2017

Very friendly reception. There are three separate buildings in the hotel complex, and the common areas in my building were not as clean as I expected. The room itself was clean, large and tastefully decorated. The bathroom showed its age, and the sink had no water pressure at all. The breakfast is better than standard, but I opted to use the Dennys next door. The free wi-fi did not work at all, was very disappointed.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you for your feedback. May I ask if you asked for assistance with the wifi? Not sure of your dates of stay, we had some issues with Comcast in the area which was out of our control, however I would like to know if the staff was made aware and unable to assist. It would be helpful to determine my course of action. We will be updating the bathrooms later this year and as for the water pressure, there are low flow aerators on the sinks to help with the drought. We do hope you will come back and see us again.

"Best news is no news."

5
10/09/2017

You can always count on the great service and quality of the facilities. I've stayed in a Best Western facility in Europe, Mexico and the USA and it's always consiconsistently a heat experience for me.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you

"Highly recommend this motel"

4
05/09/2017

Room was immaculate, very pleasant. I expected minimal breakfasts but was surprised at how really good the breakfasts were, with impressive variety of well prepared food. I enjoyed my stay there. A/C was a little noisy but kept the room constantly comfortable.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, glad you had a good stay. Hope to see you again soon.

"Budget Friendly With Excellent Service"

4
28/08/2017

Stayed here over the weekend. The hotel is a typical budget friendly hotel, nothing fancy, but the service was better that what I have received at high end hotels. I left a note for housekeeping with a special request, it was taken care of and they even left a note telling me to let them know if there was anything else I needed. And Jimmy, I can't say enough about one of their employees named Jimmy. Not sure what his job is because he does anything and everything that he can to make your stay a memorable one. For a short Fresno trip this is a great place to stay.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, we all really want to make your stay enjoyable. I will be sure to pass on your comments to Jimmy.

"caution bad area homeless people hanging around near bus stop in front of motel"

3
22/08/2017

This wasn't a nice area I would recommend going about 6 miles away where there is many motels and restaurants in a nice area. I would never stay again toilet ran all night r bath sink didn't drain well. the king room was small and had the frig in the bathroom really ??? staff was helpful but there r better choices sorry to say for this motel

AHobbs63, General Manager at Best Western Village Inn, responded to this review
We know we aren't in the best area, however there are homeless throughout Fresno. The bus stop is being removed and that will help. Please don't hesitate to call concerning the toilet and sink, we have staff here 24 hrs a day to assist with any issue. I am sorry you won't return.

"Excellent Service"

4
16/08/2017

Like the hotel very much. Comfortable bed, cleaned bathroom, specious room. Only problem we had was the quality of internet in the morning. Could not sign in at all! Otherwise best hotel what you have paid for.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, sometimes you have to forget the network and resign in completely. We have also had an issue over the last few weeks with Comcast being down in the area. Not sure if that was your issue but please don't hesitate to call the front desk for assistance.

"Wonderful staff, Amazing Breakfast!"

5
12/08/2017

We loved everything about this hotel. Eco friendly but mostly we loved the staff. Very clean! From start to finish we had a great experience. The breakfast was the best on our trip. Real eggs, bacon, granola with almond slivers, we were shocked by the selection. We decided to stay an extra day and had to pool to ourselves the whole day.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
We are so glad you enjoyed your stay and hope you will come back and see us again!

"Decent Pet Friendly Hotel"

3
09/08/2017

Room was basic but clean and no pet odor. The beds were really comfortable. Friendly staff. The hot items (eggs, etc.) at the complimentary breakfast were marginal (but they had 3 waffle makers!). Good location, right off freeway. Nominal pet fee (other nearby hotels wanted a lot more $$ for a pet). Would stay again.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, glad you enjoyed your stay.

"Nice place!"

5
01/08/2017

Clean room, courteous staff, good breakfast. Located centrally to Yosemite and other area points of interest. The neighborhood can be tough at night and I did not venture out to explore the local streets around the hotel much.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you

"good nice clean hotel"

5
28/07/2017

The hotel has a good management team and staff. They take great care of their guests. They also have a large variety of items in breakfast. Comfortable beds, clean rooms. Overall, very satisfying service.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you very much, we strive to make all guests stay nice. Hope to see you again soon.

"Clean Hotel"

4
25/07/2017

This is a very clean hotel with an excellent breakfast and attentive staff. We stayed one night on the way to San Francisco and was pleased with the value. The area is not the best but the hotel is nice.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you

"Nice Property, Excellent Rooms"

4
25/07/2017

The rooms had been renovated sometime in the recent past, according to the marquee. The decor is very nice, the room was very clean and neatly decorated. The basics and internet service are in place to make a comfortable stay, including fridge. The two queen beds were comfortable, nicely made, and lots of pillows. No elevator service to second floor rooms. Hallways were clean. The breakfast was hot, tasty, and plentiful. The property is neatly landscaped, fenced in on three sides, large, includes a nice pool area. Adjacent to a Denny's in a neighborhood that has nothing else to offer for walking interests or dining...wait, unless you like donuts (across the street). Short drives to CSU Fresno, a mall is across the main street, easy access to freeway. The value is really good...my criteria were: a great rate for a clean, comfortable property, within easy drive of CSU Fresno. The staff are very professional, polite, and on-top of their jobs.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, glad you enjoyed it and hope you come back soon.

"Very pleased"

5
23/07/2017

Good value for staying in Fresno during the peak summer months. Everything was nice and clean. Staff very professional. One tip for first timers: Make sure you get up early for the free breakfast (which is a full breakfast: waffles, bacon, eggs, etc.). Gets very crowded around 7:30-9:00 AM.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you.

"Best breakfast ever but horrible stench in room"

2
21/07/2017

This is a very large hotel with lots of room and plenty of visitors. The staff is friendly and the breakfast is great. Unfortunately there was a terribe stench in the room because it is in the "pet area". If you book this hotel, make sure to ask for a room that is not used for people with pets. Also the entire facility is a bit worn out and in need of refurbishment. Ironincally, the quality of the breakfast exceeded all my expectations.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
I am sorry for that, please let me know what room so I can make sure it gets taken care of. I will go to the area and check it out as well.

"Well, hmm it served it purpose."

3
20/07/2017

Arrived a little late and had to book in through a night window, didnt make the area feel very safe, hotel is in 3 different buildings, breakfast was below par for a best western, we decided to eat at near by dennys, room was large enough with small beds, staff were not great nor much help, wouldn't stay here again. Air con was very very noisy.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
I am sorry you didn't like it but as for the breakfast we have one of the better Best Western breakfasts so not sure what we could have done differently for you. We are ranked in the top 20% for that area. I know booking through a nigh window may not be ideal but after a certain time at night we do shut the lobby down for the staff to get their work completed. We also have security for the over night to make sure we keep you as safe as possible.

"Big Value and Big Service"

4
17/07/2017

Great value for our money, breakfast is amazing, eggs, bacon, sausage, biscuit, fruit, gravy, pancakes, waffles, muffins, and much more. Plenty of drink options, juices, coffee, milk etc.. The rooms are very clean and well equipped for our stay, comfortable firm bed.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, we are very glad you enjoyed your stay and liked the breakfast. Hope to see you again.

"Very comfortable stay!"

5
09/07/2017

I stayed in the Best Western Village Inn, Fresno for one night in June 2017. The hotel was very comfortable and welcoming and staff were helpful and courteous. The bedrooms had all the required facilities, ie fridge, tea / coffee making facilities. There was free wifi available for guests. There was also a delicious complimentary ( free) breakfast.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you, very glad you enjoyed your stay. Hope to see you again soon.

"Excellent service and breakfast"

5
06/07/2017

Great location with many restaurants and shopping place in vicinity. Hotel staff were all helpful and courteous. Lobby was always maintained well and stocked with complimentary coffee and fruits. Buffet breakfast was excellent. Exceeded my expectation.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you so much, we work really hard to make sure all our guests enjoy their stay. We are thankful you noticed, hope to see you back soon.

"Good 4 a night stay"

4
01/07/2017

Great customer service. The location is a little run down. But when we checked in felt secure when I noticed security officer present. This is a popular spot for Tourist going to Yosemite National Park. The room is clean. Bed was comfortable. Outdoor Swimming pool. Free wifi and breakfast for guests.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you

"Great Place to Stay on the Way to Yosemite"

4
26/06/2017

We were so tired and needed a place to sleep as we drove up to Yosemite. Lucinda, at the Best Western Village Inn, in Fresno, welcomed us and found 2 rooms for our party of 5. The rooms were clean and the free breakfast the next day was very generous. We would stay here again and invite you to do the same!

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you so much! I will make sure to show Lucinda your nice comments.

"Good base hotel for exploring the area."

5
23/06/2017

Booked on spec in advance whilst back in the UK as a base to travel up to Yosemite as hotels in and around the park are expensive. Really pleased with our choice as it is a pleasant hotel. The check in staff were very friendly and helpful and quickly got us sorted with our rooms. The rooms themselves were very large and clean and represent good value. There is a buffet breakfast included in the price of a nights stay which sets you up for the morning.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you so much, we truly appreciate your business and great comments. Hope you return on your next visit to the States.

"Cute motel for a brief stay "

4
14/06/2017

We found ourselves in need of a place to sleep in Fresno and this motel was best in price and ratings combination. The rooms are big and clean.. Staff is nice and friendly. I don't expect too much from a motel... This one certainly delivers

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you!

"Good hotel in a bad part of town"

4
30/05/2017

Stayed there many times. It's $20-30 more a night than the Motel 6s down the block, but 500% nicer place and staff. When you factor in the things that Motel 6 charges separately for, yet Best Western gives for free, the price becomes a little closer. In any case, I will always stay here when I come to Fresno for business.

AHobbs63, General Manager at Best Western Village Inn, responded to this review
Thank you so very much, we appreciate your business and look forward to your next visit.

"Best Western"

5
18/05/2017

This hotel was recently remodeled and has a very nice set up inside. Our company is currently doing work in the Fresno area and the Village Inn is conveniently close to our job site.I appreciate the staff and their service.

"M y Fresno Stay on Blackstone"

5
01/05/2017

I had a wonderful day with my wife. The rooms were very clean. The front desk workers were very friendly and very professional. The cleaning workers were very professional. The pool was very clean and I wish I had time to enjoy. Checkout was fast and efficient. The food was excellent!

, General Manager at Best Western Village Inn, responded to this review
Thank you so much. I will be sure to let the staff see all your comments. We are glad you enjoyed your stay and hope to see you back again soon.

"Great place"

5
30/04/2017

Very good and comfortable to stay at. Staff there is very friendly and also very helpful. Rooms are always clean and beds really comfortable. Breakfast is also good. Would recommend and would also go back to it

, General Manager at Best Western Village Inn, responded to this review
Thank you, we are glad you enjoyed your stay and hope you come again soon.

"Excellent Hotel"

5
28/04/2017

overnight stay here on way to San Francisco. Utilised the excellent laundry facilities. Breakfast was good. Very clean and large rooms for a family of four. Would recommend this hotel. Restaurants nearby.

, General Manager at Best Western Village Inn, responded to this review
Thank you, we look forward to your return.

"Good breakfast but noisy!"

3
27/04/2017

We stayed here on the way from Yosemite to Death Valley for just 1 night. Rooms are a decent size and beds are comfortable and clean if somewhat dated. Linen and towels were decent quality. We had everything we needed and the complimentary breakfast was really nice. Free parking and Wifi is a bonus. We stayed on the ground floor and there is no sound proofing so I didn't sleep well due to road noise and people in the corridors late at night. The hotel is on a very busy road in an area that is not very interesting but there's a Denny's next door, a McDonalds across the road and a Starbucks along the street. There is a swimming pool but it was too cold to use it in April. Take ear plugs and I'm sure you'll have a pleasant stay.

, General Manager at Best Western Village Inn, responded to this review
Thank you, I do apologize you had a noise issue. Ear plugs are a great solution. I may need to have some available at the desk for your next visit. Hope to see you again.

"Here again"

4
18/04/2017

On another road trip, and decided to stay here for the 2nd night out. Noting has really changed since the last time we were here. Still clean and comfortable. I do wish yo would get rid of the two chairs at the table in 117, (and probably the other rooms), and get chairs better suited for sitting at the table. When using a laptop, they get pretty uncomfortable. I do have one complaint. The fan on the A?C refused to come on when I set the wall thermostat. I called the front desk, and she asked the guy standing there about it. I assume he was the maintenance guy. Anyway, this character told her that the fans on all the units had been "shut off" to conserve energy. Which leaves the rooms with no ventilation. I told her that was a crock, and she agreed, so she called the boss, who pretty much told her what I already knew...that the thermostat controlled the unit. While she was talking to him, I found that the switch on the unit's plug (not the outlet) had been shut off. I turned it back on, and the fan worked just fine. It strikes me that someone in this conversation didn't want to be bothered, and blew smoke to dodge doing his job.

angelahobbs1963, General Manager at Best Western Village Inn, responded to this review
Thank you, I am getting New desks and work chair and a nice sitting chair by the end of the year. Thank you for coming back.

"Excellent"

5
18/04/2017

The Village Inn Best Western is a very clean and safe place to stay. The breakfast menu is unbelievable. They serve sausage eggs bacon cereal and a variety of pastries and muffins. The staff is very friendly and helpful. It is in a great location with the Manchester Mall across the street and a Denny's next door. I highly recommend this place to everyone. They are pet friendly and offer family discounts and they have a pool.

angelahobbs1963, General Manager at BEST WESTERN Village Inn, responded to this review
Thank you. We appreciate it and look forward to your return.

"Nice Stay, not much to do in Fresno"

3
12/04/2017

We stopped in Fresno on our drive from San Diego to San Francisco. The stay at the hotel was pretty nice. It was clean, just had an older feel. We were advised the pool nor the jacuzzi were heated so that was a bit disappointing in the 50 degree weather. Was pleasantly surprised with the free breakfast. It's served from 6 or 6:30 until 9:30. I got there at about 8 and did some work on my laptop and had oatmeal a waffle some coffee and juice. There were a lot of options though and it never got too busy where I couldn't concentrate. The hotel staff were super friendly and helpful. Not a fancy stay, but good for a night on the road.

angelahobbs1963, General Manager at BEST WESTERN Village Inn, responded to this review
Thank you We are an older property but we keep it clean and the staff is top notch. The pool has never been heated and we took the spa off as an amenity until we figure out what to do with it. We are glad you had a good stay.

"Had better"

1
12/04/2017

I decided to stay in this hotel for work and figured it would be fine. Well the night I checked in the lady that did it seemed very happy to help me. After that however the staff seemed less interested. The wifi didn't work even after complaining twice and each time I got met with the same look like I was inconveniencing them. Even at check out the guy just gave me this quick look and gave me my receipt and bolted to the back room again.

angelahobbs1963, General Manager at BEST WESTERN Village Inn, responded to this review
As stated in my response to you on Medallia. Please give me a call so we can discuss. This is definitely not their normal response and we would like the opportunity to fix the issue with you.

"Best Service in Fresno"

5
10/04/2017

This has got to be the BEST customer service hotel in Fresno. The entire staff make it a point to stop with the work duties to greet you every time you pass by. The beds are so awesome, We didn't want to get out of bed. The breakfast items are way beyond my expectations. Would stay here again.

angelahobbs1963, General Manager at BEST WESTERN Village Inn, responded to this review
Thank you

"A Nice Place To Stay"

4
03/04/2017

We toured Yosemite and got in to this hotel late. Staff (Linda) was very friendly. Rooms were clean and spacious. Beds were comfortable. Breakfast was really good with scrambled eggs, bacon, sausage, biscuits, yogurt, waffles, etc. The breakfast staff was wonderful, especially John. He came to our table and noticed the OJ in our glass was a little weak and said that we must have gotten the tiny bit that was left before he refilled it. He took our classes and refilled it with fresh OJ! I would definitely stay here again.

angelahobbs1963, General Manager at BEST WESTERN Village Inn, responded to this review
Thank you so much, we are glad you enjoyed your stay. John is an extremely helpful associate and soes a great job, Thanks for noticing and letting me know. Hope to see you again soon.

"Hotel"

4
29/03/2017

Very nice place, people very friendly and helpful, rooms on the larger size, clean, good beds. A little out of the way but not that much, quite area. Places to eat near by. Complementary breakfast was very good, nice selection, good service and large enough area to seat everyone. I would stay here again when in the area.

angelahobbs1963, General Manager at BEST WESTERN Village Inn, responded to this review
Thank you, we appreciate your business and hope to see you again soon.

"Comfortable and convenient!"

5
19/11/2016

I stayed here for five days on business and had a very comfortable stay. The hotel is pet friendly and provided ample area for doggie walks. The location is convenient to many restaurants and shops. My room was spacious and clean with modest decor. My bed was very comfortable and made it a challenge to get out of! The staff was friendly and accommodating. The best part of my stay was the breakfast buffet! Tandra, who I spoke to every morning was a delight! She has such a lovely smile and just made me start off my morning happy! Besides that, she keep the breakfast area stocked with a variety of delicious dishes. When I back in town on business, I will stay here! Hopefully, Tandra will be there to make me smile!

"Good stay, noise from early morning delivery woke me up"

5
19/11/2016

May want to reconsider scheduling food delveries, noise woke me up, was woken up at 430 am, staff was helpful sand offered to let me have a late check out. Food selection for Breakfast. Would prefer real eggs over that constituted egg stuff

"Home away from home."

5
28/10/2016

During my transition from my home being sold and trying to find another home, I stayed at the Best Western Village Inn Fresno, This is by far the most cleanest hotel on Blackstone avenue. The entire staff is very friendly and personable. Keep up the Great Job..

"Comfortable Beds, convenient area"

4
24/10/2016

We booked this hotel based on the close location to a concert venue we were going to. The hotel was easy to get to, and the surrounding area was convenient with easy access to food and a Starbucks (always a plus). The beds were comfortable and overall the room was clean. The bathroom was a little dingy, but it wasn't anything worth a negative review or not staying at again. The breakfast was good, and there was plenty of food, even towards the time of breakfast ending. We would stay here again.

"Usual B W Village Inn standards."

3
23/10/2016

If you haven't got your own transport this hotel location appears to be in a bit of a run down location near an even more rundown shopping mall. Local restaurants that can be walked too, especially at night are very limited though there was a Denny's next door that was more than satisfactory with very helpful staff. The cooked breakfast at BWVillage Inn was very good with varied choices.

"Good weekend rate."

4
12/10/2016

Very friendly front desk staff. They were accommodating on a special request to be closer to family in another room. Room was clean. Beds were comfy. One complaint, hot tub wouldn't get hot, or even warm. Otherwise, good stay for the money. Not perfection, but I would stay again if in town.

"Between Average and Very Good"

3
06/10/2016

The lobby looked very nice, and the room was clean. The neighborhood seems rough, but I imagine that is a factor to the lower cost than the other Best Westerns in town. A helicopter circling overhead and someone (assuming it was someone in the helicopter) talking on a loudspeaker woke me up at midnight. I kept checking the window to make sure my truck was still safe outside (it was). Otherwise, the hotel itself was ok. I stayed in the first building, where the lobby is. No elevator, so be ready and able to carry your own stuff up stairs if you get a 2nd floor room. The walls between the rooms were thick enough and blocked sound well, but the door or wall to the hallway was too thin, so the sounds from the hallway or even the room across the hall were very loud. The breakfast selection is good with hot breakfast items, but they're all crammed in too small a space, making for long wait times to get the food you want.

"Like it"

4
05/10/2016

Stayed here on 3 different occasions and it has been nice all of them. Friendly service clean and nice rooms, nice pool. Breakfast buffet is very good comparing to other hotels in this price range! Free parking, WiFi is not the best at night. Lots of food round the corner.

"excellent experience"

5
05/10/2016

We stayed only two night but had a wonderful experience. The staff were cordial and friendly. The breakfast was pleasant with staff that greeted everyone and made sure food supply was ample, The hotel was clean and easily accessible to highways and many restaurants and shopping.

"Located in the centeral valley, a good place to stop over."

5
03/10/2016

I have been staying at this Best Western at least 30 or more times in the last 4 years. The staff is always friendly and helpful. The rooms are always clean and comfortable. The Breakfast service is always excellent. I would not stay anywhere else in the area. It is an excellent value for your money.

"pleasantly surprised"

4
03/10/2016

I haven't been in Fresno in years. When i saw the location of the hotel I was concerned. Not the best neighborhood/a lot of transients. The hotel provided a nice staff, clean-up to date rooms and a security guard. My worries were put to rest. We had a nice quiet stay. Thank you.

"Their customer service is severely lacking"

2
26/09/2016

The price was ok, the room was clean (although, I did see a few bugs - YUK). Not a great neighborhood, but you need a key to get into the buildings, so there's that. I didn't expect much for under $100, and that's pretty much what I got. We accidentally left my husband's shirt hanging in the closet. Called as soon as we realized (10:18 pm on the day we checked out). I was told it would be in the lost and found and that was locked up so we needed to call after 8am. My husband called just after 8am and was told to call back later. He called again around noon, and Richard told him he would call him back. Hearing nothing, my husband called again just before 2pm. At that time, Richard told him that they didn't find his shirt. So then I called and asked for the name of the manager and I was told it was Angela. I had Richard on the phone and he said he was just going to call my husband and let him know that he could call Angela and "maybe she can do something". I told him that I didn't understand why it is taking so many phone calls (this was call number FIVE) to locate a shirt. He told me that they didn't find the shirt or our hangers, and I told him that I wasn't concerned with the hangers, it was the over $40 Under Armour polo shirt that I wanted back. He said that it wasn't there and he didn't know what else to tell me. He said, "nobody here steals, I've been here for over 4 years..." and I told him that we didn't THINK we left the shirt, we KNOW we left it (because we both forgot to double check the closet before we left). So it's either still in the closet, or someone took it. He told me that he didn't need my attitude, so I asked him how I was supposed to reach Angela (the manager). He said that I just call the number I had just called (when I got him). I asked when she would be in, and he said that she was there, but she was outside with the pool guy. I asked him to take my number and have her call me back when she gets back in and he again told me that he didn't need my attitude. I told him that I just wanted to speak to the manager, and he said that he didn't have to put up with me. I asked him if I needed to call Best Western corporate and he said to call whoever I wanted, "go ahead!". So I have called Best Western and filed a formal complaint. I am told the manager should be calling me back, but I'm not holding my breath. UPDATE: MIRACULOUSLY, after I got off the phone with Richard (and while I was on the phone with Best Western customer care), Richard called my husband to tell him that they had finally located his shirt. HMMMMMMMM..... where was it that whole time??? When asked, Richard claimed that it wasn't in the room. My husband pointed out to me that not once was he asked what the shirt looked like (color, style etc) - although I did mention (phone call # 5) that it was an Under Armour shirt. We have someone going to pick up the shirt for us (since we obviously don't live there), hopefully we actually get it back. Bottom line is that while you will get a bed here, if you are looking for decent customer service, this place doesn't have it. FIVE phone calls to the hotel, ONE to BW Customer Care to file a complaint and finally ONE call received back from the hotel. I'd still like to speak to the manager, better yet whoever is in charge of this property.

"Great stay with dog"

4
22/09/2016

Only stayed one night passing through with dogs, but overall good quality for the price. Clean room, acceptable potty area for the dogs. I did clean up some dog poo that was not from my dogs, so it would be better if it was checked. Check-in and out staff were very nice and welcoming. Would stay again.

"Nice suprise"

5
21/09/2016

Front desk Jacob was so professional. My room had every thing we needed. Large room comfy bed and couch. Bath room was clean. Close to everything. Breakfast was great. Nice deal on Groupon! When we come back to Fresno this will be my 1st choice!

"Great Value"

5
19/09/2016

This hotel was nice, clean, had a great breakfast, the staff was very friendly. The pool area was very nice, the spa was not heated at the time and that was the only bummer at the time. We had thought about staying with a different Best Western, but the price of the other one was very high so that is why we picked this one, plus it was close to the family we would be visiting.

"Ok"

3
07/09/2016

Stayed for a short overnighter. Very helpful receptionist. Room was near to the pool area, small but clean. Pool was small but perfectly formed and busy, even though it's in the car park. It is was quite far out of Fresno city centre.

"Centrally Located"

5
06/09/2016

My daughter, granddaughter and I were there to participate in a softball tournament at the Buchanan Softball Complex in Clovis. The hotel staff was excellent, friendly and very accommodating. The breakfast was good and had a wide variety of items each day we were there. The rooms were clean and a good size since we had many pieces of luggage plus softball equipment to share our room with. The pool area was clean and well maintained. The only drawback for us was no elevator and/or laundry facilities. After doing laundry in two other locations, we found a brand new laundromat only three blocks from this facility which did not show up on our GPS. The location was great and only three exits from the softball complex. We enjoyed our stay and the people that work there made it special.

"Excellent, Pet-Friendly Hotel"

5
02/09/2016

We have stayed at this hotel several times over the past 20 years and have always found it to be one of the best in the chain. The rooms are larger than most, the beds and pillows are very comfortable, the bathroom is large. The location is close to the N & S crosstown freeway. The breakfast menu is amazing! The personnel are the best! The rates were wonderful. We were in town to visit a critically-ill family member; we stayed seven nights. It was very comforting to retreat each night to our excellent room. It is very pet-friendly with a special area for the pets to walk and "do their business."

"Great hotel"

5
02/09/2016

We booked this hotel while we were driving - should have booked it directly through Best Western rather then the "site" that came up on my phone - nightly rate would have been less. Will remember for the next time. :) Reception personnel were very helpful with directions to our destination. Rooms were clean and bed was very comfortable.

"EXCEEDED MY EXPECTATIONS"

5
30/08/2016

The Best Western Village is got to be the most friendliest staff I have ever seen in a hotel. The breakfast items are better that most continental breakfast at other hotels. I was staying at the hotel for a few weeks due to family emergency. The compassion of everyone that works at the hotel was so helpful to me during this difficult time. keep up the great work.

"Don't visit if you want a good sleep"

1
29/08/2016

Let's start with the good points 1. The breakfast is very good, and complimentary which is a plus. There is also a Denny's right next door. 2. Location is good, with the movies, Fair Fashion mall and Starbucks etc nearby. 3. Beds are comfortable and rooms are clean. Bad points 1. Staff, whilst friendly, are not helpful in the slightest. Our room was situated next to the pool, which we initially thought was a bonus. However there was a huge party at the pool during one of our nights, where there was music blaring and people shouting and screaming at one another- the area was packed. We decided to go out to the cinema at night to get a bit of peace and quiet, however when we returned, the party had gotten bigger and more rambunctious. This continued on into the night, until police sirens went off and an ambulance and police car arrived. I thought this would stop the party, however despite police intervention the party continued, with people running and screaming up and down the corridor still. We called reception and complained, who said they would sent security to break up the party, however surprise surprise nobody turned up so the yelling, singing and music continued. The noise level in general is off putting, as we could hear every single person enter and leave the building, even through the night. Will not be back.

"If you want to feel SAFE, DO NOT STAY HERE."

1
29/08/2016

When we arrived, there was a HUGE group at the pool having a party. They literally had table clothes on all of the tables and had so many people in the small area that the children were unable to swim and we did not feel comfortable/safe allowing them to enter the area with so many people. The location we were in felt very unsafe (we went to a Walgreens just up the block and someones car was broken into in broad daylight). I have never seen a hotel barricade in their employees in in order to keep them away from customers, we literally had to speak with the night staff through a glass window similar to that of a bank teller at a drive-thru window. Throughout the hotel there are multiple signs reminding you of safety and every single door requires key access (even in the hallways), although most of them did not work and the doors were left open and unlocked. Prior to booking we were told that the hotel provided roll-away beds upon request to their guests, NOT TRUE. Our family of 5 had to sleep in 2 very small queen 2 beds! The rooms had recently been updated (supposedly), but were extremely outdated and felt like we were in a very low grade motel (I cannot imagine what they were like prior to the 'updates'). I have had good experiences in the past with Best Western hotels and this was so disheartening and disappointing. I would not recommend this hotel to anyone looking for quality, security, and comfort.

"Very good, clean and reasonably priced hotel. Neighbourhood not so good."

4
27/08/2016

Great staff here. Friendly, welcoming and helpful. Good sized room. Very clean. Good selection of items at breakfast and always well replaced. However, they were not the best quality. Good value at this location. Easy on and off the freeway so good location. Internal corridors so felt safe inside the hotel. It's located next door to Denny's and we ate there one evening. When we left Denny's to walk back to the hotel there were 2 men begging for money in the Denny's parking lot. Felt intimidated. The next morning we drove to the petrol station opposite the hotel and as we filled up there were a couple of people rummaging through the dumpster. you had to cross the parking lot to enter the pool. No elevator.

"Nice place"

4
18/08/2016

Really good price for a nice motel. Room was nice and clean. Air Conditioner cooled off the room quick ( it was 105 degrees). Blackout curtains were great. Breakfast was really good...omelet, bacon, sausage, waffle, oatmeal and so much more. If you are older you might want to request a downstairs room since there is no elevator but I like being upstairs for the noise issues so it was not a big deal to walk stairs. It was full but did not here noise. Didn't use the pool but saw there were people enjoying it.

"Great stop over on our roadtrip."

5
13/08/2016

Found hotel easily and was warmly greeted at reception by Fernando, swiftly booked in along with advise as to where to find a nice restaurant. I always maintain that the first contact at reception will define the hotels ethos. Room was perfect the air conditioning was spot on as temps were 95f+ We used the small pool which was well maintained and towels were provided by the hotel. The room was clean bed comfortable and everything worked so no complaints there. Breakfast was great, hot food scrambled eggs, bacon etc. a good choice of cold food as well. One member of staff worked like a Trojan cleaning up and replenishing the food, (I believe his name is John) a credit to this establishment and hope management will pass on my comment to him. All in all, an excellent hotel to stay on our road trip, thanks to all involved.

"Perfect!"

5
11/08/2016

This was a great location to stay in. Neighborhood wise, not positive about, but close to the airport. The rooms were clean, comfortable, AC was cold, and the internet good. Breakfast was awesome and had a huge selection. I would stay here again for sure.

"Very Nice Place to stay"

5
22/07/2016

The staff was nice,check was quick and fast. The rooms where fine clean & comfortable. The pool was perfect a great place to hang out & get some sun. The breakfast had a great variety Hot & cold one of the best ones I have eaten at in a hotel.. I would stay there in a heart beat.

"Would stay again...but"

3
18/07/2016

This place was pretty much everything it says it is and most of the reviews are correct. It is an excellent value and the service was awesome. The breakfast was much better than the cold continental at some places. The rooms were very nice and up to date. The only real issue I had and the reason I could not give more stars was the fact that the hot tub was not working and apparently had not been for some time.

"My Stay here At Best Western"

5
13/07/2016

I have had a lot of pressure relief just by staying the nights here at this hotel I was able to have a piece of mind in a long time here alone with my family and I. I hope there are other locations else wher that offer these same services in the near future cause my next stop is yosimite and Miami, Fl.

"Drinking drugs and parties"

1
12/07/2016

We stayed only one night and there was a gentleman smoking pot in the parking lot when reported he was still there, nothing was done. Then shortly afterwards the party at the pool started with a lot of people drinking, screaming and the door to the hotel left open so there was no secuirty. I definitely would never recommend this place nor would I ever go there agian, i would sleep in my car in a walmart parking lot first.

"good"

4
12/07/2016

I enjoy my stay. Love the comfort of the beds. My kids love the free breakfast and swimming pool. The staff was very helpful and considerate of my needs. we sleep well. Really like that there is no smoking in all rooms. I would recommend this hotel to my friends and family.

"Great Service!"

5
11/07/2016

Hotel was clean and great for the price. Service was excellent, Jacob and Fernando were more than friendly and helpful. Breakfast was a nice touch and included with the rate. Sorry for the late review. Will definilty be back and recommend to friends.

"Excellent Value"

4
02/07/2016

Visiting with a youth sports team, pleasantly surprised by relative newness of facility, and quite clean as well. Above average breakfast, competent front desk. Centrally located near lots of food places, stores, etc. Based on other hotels our rate was very good 20% under the higher end hotel chains.

"Always Good"

5
28/06/2016

Never a bad stay at Best Western. Breakfast a good PLUS. Beds are comfortable. Ice machines should be larger for faster service. Back to Breakfast, It had all the stuff for a real satisfying meal. Eggs, bacon, toast, cereal, fruit, pancakes, waffles, and much more.

"Business Trip"

3
27/06/2016

The Hotel is about Avg. The rooms are a little small. Bed is a little firm for me. However , my partner liked it. Walls are thin. You will be able to hear what is going on in the room next door. The air Co works great! I was cool the whole time. It was 104 outside on that day. The showers were nice. Lots of room. There were a couple of spots on the carpet that needs to be either re-places or repaired. The furniture is okay too. There was a lot of kids that were running around on that day. I think this place would be great for families with kids.

"Good breakfast"

4
21/06/2016

I stayed for a night on way home from Sequoia. I drove by Motel 6 and Travelodge not far away but it didn't seem too safe. Both motels had people loitering in parking lot who did not look like they were staying in the hotel and seem to be drinking. With no hall ways between room and parking lot, I wasn't about to risk some drunken person trying to crash into my room. Not to mention possible noise from these parking lot party goers. Best Western was bit more tucked in with no one loitering in the parking lot, although there was a gathering in the pool. It was quite with exception of being able to hear people talking as they walked by and very faint train noise. Room was clean. Everything except for one lamp was in working order. Breakfast was great. There were waffle, hard boiled eggs, yogurt, bread, muffin, bagel, scrambled eggs, bacon, breakfast sausage, oatmeal, juice, milk, coffee, almond milk, soy milk, tea. I would recommend booking early since on website it was quoted 95ish with tax but from front desk I was charged 124 including tax. Big difference. There are Dennys, MacDonald, Carls Jr, donut shop right in walking vicinity.

"Frienly staff"

5
18/06/2016

Everyone at this B>W. was very friendly and helpful. The rooms and breakfast was awesome! The rooms very clean, just a little small. Need to have all the big trucks park in back. The breakfast awesome, taste and verity

"Yosemite stop at a good price and great hotel!"

4
14/06/2016

We would go again...get stop to Yosemite. We loved it. Not too price high. Clean, friendly, nice. Safe area. Hopefully the price will stay under $100. Over would be too much for this. We loved it and would definitely stay again.

"phone/internet service & Breakfast"

5
08/06/2016

I visited there for my biz trip. I called the front desk for the room services and the LD for my biz. It was quick response in Front Desk & Fast internet Srv. Also good breakfast !!! Fast internet & excellent Breakfast & quick response using phone system

"Cockroaches, smoke, and wrinkled clothes"

2
01/06/2016

The first room had a strong odor of cigarette smoke, although the hotel was billed as a non-smoking property. We found a cockroach in the second room we were moved to, The iron in the room did not work, so we were forced to go out with wrinkled clothes.

"Convenient for long drive"

3
01/06/2016

This Best Western was quick and easy and pet friendly, which was good for us traveling with our dog. However, the neighborhood is depressed and the parking lot a bit shabby and the room had a weird odor. But the housekeeping staff gave us some Fabreeze which fixed that. The beds were fresh and comfortable but the carpet had a spot or two.

"Wonderful stay"

5
31/05/2016

Recently booked three rooms for a wedding and had a wonderful experience . In particular Angela who was a very friendly and helpful woman was very attentive in the breakfast room and as well at the front desk. The housekeeping staff was proficient and accommodating and had each room in a state of cleanliness .The breakfast was very well prepared and well served with hot food, assorted breads and pastries and waffles and yogurt,eggs,sausage, bacon, and cereal to name a few. Every need the breakfast room, the front desk , and housekeeping was superlative and I definitely will revisit this hotel if I am ever in the area again

"Noisy Night"

3
29/05/2016

We stayed one night here and the room was clean, very adequate, there was free wifi AND a free breakfast. However the place was noisy with people moving about loudly during the night. There was no info in the foyer about the area. Glad it was only one night.

"Best western is where I stay"

4
22/05/2016

stayed at village inn Fresno because it was best western I would have prefered a downstairs room but it was such a minor thing It did not even consider staying anywhere else breakfast was very good thank you

"Our stay"

4
22/05/2016

We were happy in our stay there. The one exception was that there was no tourist information there and the staff acted like tourist information had no place in their business. Also, in the morning there were beer bottles scattered in the pool area.

"On the way to King's Canyon"

4
15/05/2016

We thoroughly enjoyed our visit to King's Canyon and Sequoia. On our way back we came here again. The attendant said no rooms were available even through Trip Advisor said rooms were available. The room was clean bed comfortable and shower good.

"Business"

4
09/05/2016

Good location to local shopping and restaurants. Noisy though No wash clothes in room and trash containers had no plastic bag liners. Repaving parking lot of Denny's restaurant next door and heavy equipment worked until 9:15.PM. I had any early meeting and did not get much sleep.

"very good"

4
09/05/2016

Clean, comfortable room. First 2 hotels we checked were not pet friendly.This one was recommended by the other best western that was not. Front desk staff was helpful with area restaurants. Decent pet area.

"Why does front desk changes every day? Service is patchy !"

3
08/05/2016

Overall a satisfactory stay particularly comfortable bed and hearty breakfast but certain areas can be improved? 1. parking - the hotel has 2 blocks and if you are wanting to check in at front desk you might not find a 5 min zone to attend to initially check in. This is inconvenient as the car park could be near full 2. daily change of front desk . I stayed a couple of nights and met at least 4 receptionists and quality of attendance is inconsistent. GM did not bother to reply to my complaint of not being charged a concessionary rate (AAA) despite offered by front desk at request. 3. security door on 2nd block was left unlocked a couple of occasion. guess they cannot afford a security officer patrolling the premises. if you have family with young daughters, the lapses might give you a chill 4. wifi is erratic Other than above, the other hotels in same class elsewhere in Fresco could be more pricey.

"Did Not Plan It"

4
03/05/2016

We left the National Park a bit late and ended up here. I searched for A BW before our trip started, so we called on route. Everything worked out- we had time for wine and cheese--refreshed ourselves--asked staff for dinner places. They did not have much to offer. So we left on our own. The night was comfy. The breakfast adequate and checkout smooth. The new renovations are progressing and really are improving the property.

"Our stay at the Fresno Best Western"

4
03/05/2016

We along with our dog, KoKo, have stayed at this Best Western several times over the last few years and always have an enjoyable experience -- the personnel have always given excellent service and that helps to make our stay at this hotel a happy one.

"great breakfast"

5
02/05/2016

Very clean hotel. They are always cleaning and fixing this hotel. The people are always helpful amd friendly. They have the best breakfast of any of the hotels we stay at. Always hot and fresh and a good variety.

"The Most Comfortable Bed I Have Ever Slept On!"

4
20/04/2016

Do not be fooled by the neighboring businesses! The owners of this hotel are doing a great job bringing a very classy "oldie" up to modern standards. The staff was friendly and helpful and the breakfast and breakfast area very pleasant. Hats off to the owners of this location for a great job on renewing this hotel.

"Very Good"

5
19/04/2016

Very Good location and overall a pleasant experience. Close to downtown and lots of shopping stores. I would come back to this hotel for the price and location primarily. It was a good experience the rooms and staff were friendly. It would be nice if the swimming pool was heated. We went into the pool and came back out because it was too cold.

"Great rates, great staff"

5
05/04/2016

Always a pleasant stay. Clean, friendly, helpful, convenient, great beds, big rooms and amenities, close parking, great value. Easy off/on to freeway, close to downtown Fresno. There's a Denny's next door, open 24 hrs, decent food.

"Great place to stay"

5
26/03/2016

Make a reservation they may get a bus load of tourist it's not far from Yosemite. The staff is helpful and the Breakfast is more than coffee and donuts. You can walk to restaurants and the movie theater. I frequent Fresno of business often and I will always stay at the Best-western Village inn Fresno on Blackstone.

"Nice Place to stay."

4
24/03/2016

Big place.Close to busy hwy. I have stayed here 2 yrs in a row. Last time the room was first room from the swimming pool. However, Never experienced any noise from hwy or pool. We will stay at the Blackstone Village Inn in Fresno next year too.

"Handicap Accessibility"

3
21/03/2016

This hotel really needs to upgrade for handicapped guests. They need more parking for handicapped people, automated lobby doors & more handicap accessible rooms. Also, internet service is very poor. Beds are very comfy & rates are fair.

"Review"

4
15/03/2016

Great place with decent price and it has great service and decent rooms compared to some other Best Western hotels and other similar star rating hotels. Breakfast, however, is not as great. Overall, the location, pricing, staff service, room and bed are great. Would consider this place when coming back.

"Outstanding Breakfast and Staff"

4
14/03/2016

The room is clean and the beds were comfortable. The highlights were friendly staff and the wonderful selection for breakfast. The bacon strips were crispy, thin, and light on grease. The breakfast staff were helpful, friendly, and efficient. They worked hard and I really appreciate their kindness. I wished I could have left a large amount for tips.

"In Fresno, we got that indo"

3
11/03/2016

What do you expect from staying in a place like Fresno? I did not like NOT having a gym on grounds. There are no In-Shape nor 24-Hour Fitness gyms nearby so I risked my life by running laps around a nearby park. There is a pool, but swimming in a cold outdoor pool when it is 70F outside is not appealing. Blackstone Avenue is a strip of restaurants, stores, malls, and various commercial centers. There is plenty to do, but I am hesitant to experience the nightlife in that environment (and I used to enjoy going to El Flamingo de Stockton).

"Expected more for the money "

2
05/03/2016

Stayed two nights in February for business. Good: Beds were comfortable, rooms were clean and an ok size. Buildings are secure and staff is friendly. Fine continental breakfast. Bad: Hallway smelled like smoke. Lighting was poor. TV was grainy. Sagging sinking chairs and lack of electrical outlets made it hard to work on laptop. Hot water in room wouldn't get hot enough. Pool was cold and hot tub was broken. My room (#21) was across from a parking lot that was a party hangout for local kids. Lots of noise. I'm sure there are worse places, but it's been a while since I've had an experience like this for over $200.

"Best Breakfast ever"

5
05/03/2016

Bacon, Sausage, Taco's and waffles, need better gluten free options like cereal and the ingredient of potatoes, best selection I've ever seen. Pool was clean and rooms are new, great hotel. Hotel staff went out of the way to accommodate us, Joe Boike.

"Cheminot meeting"

5
23/02/2016

The place is located on the east side of town. Easy access to food, entertainment, and close to the airport. It has a swimming pool, and a continental breakfast. If you don't like that then theirs a Denny's right next door. The room was very clean, had a refrig and coffee pot. Bathroom was spacious.

"Clean, Nice Staff"

3
22/02/2016

We had two rooms while visiting family, one with a king and one with two queens. The two queen room was much larger and faced a small grassy area, while the king faced the parking lot. The staff was friendly and helpful. There was coffee and oranges and apples in the office for guests. Breakfast was included and was surprisingly good, served from 6 to 10 am. The beds were comfortable, but the pillows, although plentiful, were lumpy and unsatisfactory. We were both cold during the night, and there was no extra blanket. There was shampoo and conditioner, but no lotion, which is what I really needed the most. The rooms were clean and in good shape, but appeared to have been decorated in the 1970s. The best thing about the room was the bathroom. It was modern, large, and the tub/shower was delightful.

"pleasure and business"

5
17/02/2016

we stayed four different nights in the last 6 mouths and were very pleased all 6 times and would tell anyone about are stay. the employees and rooms are very good. it is central located for most of the city, close to shopping mall and downtown.

"Couldn't check in"

1
10/02/2016

When I got there, no place to park! When i finally parked I was trying to check in but no one opened the night registration window. I waited for about 15 min when a security guard showed up and informed me the night auditor was gone for lunch. The guard said the auditor would be back in about 15 more minutes but never showed up! I was very tired and just trying to sleep. So I left but worse case scenario all the hotels in the city are sold out because of the AG expo. I went back to the hotel and the auditor wasn't there yet!!!! WHAT A LONG LUNCH. Now I'm stuck here sleeping in my truck! Very mad, I wouldn't recommend this place especially if you're trying to check in at night.

"No hot water "

1
30/01/2016

No hot water for my 2 day visit , room smelled like sewage , killed 2 roaches in the bathroom , curtains had cat claw holes in them , internet was spotty and choppy in and out ... I was offered $20 off the room price for the lack of hot water ... Still wasnt worth the price ...

"Poorly maintained room and difficult amenities"

2
30/01/2016

January 2016 traveling with pets, I'd made a reservation at a budget friendly motel which was awful, so using a map I found this Best Western. The area was much better and the grounds looked promising. I drove through the parking lot to scope out the buildings, it looked just fine. I parked and went to the night window. I asked for a room in a specific wing, I think there were 3. Understandably, there was only one wing set aside for pet friendly rooms. So I asked if I could see a room prior to checking in. A kind security guard escorted me to two different rooms, they both looked clean, well-appointed and well kept. I wanted a room with a single queen bed, but there was only one available on the side of the building flanking a busy street and there were several tour buses parked adjacent to the room's windows. I opted to pay extra for 2 beds to get a room on an interior hallway away from the street noise and buses. After inspecting the room, I went back to the night window to register & pay. I asked if there was a room closer to the exit, the clerk said I could have the room nearest the exit available. I had not previewed the room I was given 2 doors down from the room I previewed. When I entered the room and shut the door, I could see light from the hallway through a 1/2 inch wide gap in the closed door. I had passed a room a few doors down with a group of people who were making enough noise to notice after midnight and from previous experience know any place air can get through, so can noise. i didn't like the lack of privacy either, so i called the front desk to get a different room. My request was courteously granted and I waited for the patient security guard to return with a different key. We returned to the first room I'd previewed and the door seemed fine so I accepted. The room was warm from being closed, so I went to open the window. There was a sliding horizontal window about 12 in high by 3 feet wide below a fixed window above. The sliding panel of the window was designed to only be opened half way, the opening was about 12 h x 9 wide, not going to cool off the room, but appreciated for a little security. I went to the thermostat to turn on the air conditioning. It was a very simple automatic digital thermostat with up and down arrows. I adjusted the temperature all the way down. The readout was 64, but the room was stifling. The thermostat would only go down to 66 and instead of the air conditioner coming on, the HEATER came on. I again called the front desk to ask if there were instructions to override the unwanted behavior. The clerk was a little less friendly this time and volunteered she didn't know how to operate the thermostat, but would send the security guard to help. He arrived quickly and did everything he could to help but it was no use that was how it was going to be. So I gave him the key and returned to the front desk to cancel my registration. The clerk didn't know how to void the transaction, but eventually figured out how to print a paper which clarified I didn't owe anything. I returned home and although I have not been charged for anything, the pending charge remains 12 days later. The whole ordeal took approximately an hour. Despite my difficulties I wouldn't discourage a visitor from staying here, it seemed to be near the top of what Fresno had to offer for pet friendly accommodations. I would not stay there again as I couldn't be comfortable,

"Home Away From Home"

5
25/01/2016

I stay at this Hotel once a week all year. The staff is friendly and the rooms are clean and comfortable. It is a hotel I can count on for courteous staff, clean rooms and and good location. I recommend this hotel with confidence.

"Not worth the price"

2
22/01/2016

Bed was too firm, WiFi was too slow and clunky, breakfast was decent, room is smallish and heat/cooling wasn't able to set to just fan with outside air. There is a small fridge that froze my sandwich, but I was unable to get it to turn down. No microwave.

"Best Western Village Inn - Fresno"

4
16/01/2016

Overall rating for the Best Western in Fresno is GOOD! My wife & I stayed two nights while doing business in the area. Since I was unfamiliar with Fresno, I spent a LOT of time sifting through reviews & prices. Conclusion? Fresno does not appear to offer the greatest amenities. Cockroaches rule! Fortunately, the Best Western I chose was a great place to stay. Let me count the ways: 1) No cockroaches; 2) Great complimentary breakfast; 3) Clean room (queen studio); 4) Shower & toilet work great. For me, a good complimentary breakfast is a bonus! Lots of bacon, sausage, eggs, waffles, juices, fruit, bagels, and cereal available. One morning, the breakfast room was very crowded; I was impressed with staff keeping the breakfast foods well stocked.

"Very nice"

4
11/01/2016

It was a nice hotel. The quality of the stay was very good. Everything was clean and functional. The hotel looks nice and is in a convenient location. I have stayed here before and would stay here again.

"Staff gave excellent road directions and condition"

5
08/01/2016

We were not familiar with the area and the staff pointed out places of interest and gave directions and road conditions. We were able to stop at a clothing store, gift shop, and buy gasoline at the most fair price in town thanks to the staff of B.W. We are most appreciative of the quality and variety of food provided for our breakfast. A great restaurant was recommended for our evening meal. The staff also suggested entertainment after dinner. The dinner was everything promised. The entertainment also was good, it featured local entertainers with whom my husband enjoyed music conversations, as he was a part-time musician.

"Road trip"

4
06/01/2016

Staff provided a pleasant welcome and gladly showed a room we prefer before signing us in. The front desk staff made several suggestions for local dining. Bobby Salazar was what we picked. WOW GREAT meal.

"Family Christmas get together"

4
27/12/2015

My husband and I booked this hotel thinking it was closer to our family. It really wasn't. However, the room was clean, comfortable, and pretty. There was problems, the water main broke, twice, and the heater/ air conditioner didn't work very well. But. the room was perfect, you didn't need the heater or air conditioner. There was even a freeze warning and the room stayed at a perfect temps. We really enjoyed every bit of our time with this hotel. The breakfast was very yummy and the employees are very sweet, helpful and just very nice to talk to. The main water break was really not anyone's fault. We always carry a cpac machine with extra water. We were not affected because we showered at night before and of course the water we always have. The price was really wonderful too. Thank you for making our stay very welcoming and enjoyable. We will be back.

"Great place to spend the night in Fresno"

5
27/12/2015

Stayed here overnight, and it was a pleasant experience. Room and bathroom were clean and updated. Bed was comfortable with good sheets and cotton spread. The breakfast was standard, but fine. The location is convenient. Would definitely stay here again.

"Clean and easy location to find"

3
15/12/2015

As a pet-friendly hotel, I expected a lot worse, but the room was very clean and the location was easy to find. Of course, it's Fresno, so the location is what it is, but if you need to stay in the area it's more than serviceable and the buildings are secure. The staff was helpful and friendly too, and the rates were reasonable with a nominal pet fee of $20. The in-room heater was noisy, but it worked, and I've encountered too many noisy non-functioning heaters not to appreciate the distinction.

"Good stop"

4
11/12/2015

A good place to make an overnight stop. Easy to get to. Clean and comfy room with open-able window. Fine breakfast. No lift to the upper floor rooms which was a bit of a surprise for a US hotel! Would happily stay there again on a late arrival, early departure trip.

"Thanksgiving travels"

4
03/12/2015

Our accommodations were comfortable, clean and quiet. Having been a holiday time, there were a lot of people coming and going. The staff kept up and made everyone, in our observation, feel welcome. This is a part of town where there are some street people. The staff was observant of this situation and made every effort to see that we felt safe.

"109 degrees Farenheit and the had a pool!"

4
01/12/2015

We flew into Fresno early September with 109 degrees F and had bad jet lag. Picked up our rental car totally zonked and just started driving out of the airport around and around. Stopped in at the local gas station wanting a not so expensive motel. All the ones at the airport looked expensive. Best Western up E.Blackstone was recommended. We finally found it on the map provided and collapsed into airconditioned heaven. Spent the next day in the pool. The stay included breakfast ranging from pancakes, toast, cereals to yoghurt and juice. Pinch a muffen for morning tea. Coffee maker in room can do hot water for tea. No toaster as they set off the smoke alarms. Bath/shower. Very neat and clean and quiet. Make sure you get out the back, upstairs if you dont have too much to carry. We managed with four packs, box of food and esky. All Best Westerns are so similiar that you know what you are getting. They give you a map of California with the motels starred on it. Very handy!

"Experience"

4
30/11/2015

Very nice hotel. Overall great service. Would totally recommend it. Customer services was well perform. Clean,nice, and affordable. Breakfast was also included which was great specially when your traveling with your little family. My son like the room we stayed in.

"Best Western Fresno"

5
23/11/2015

Stayed at Best Western while visiting Fresno. It has nice clean rooms. The breakfast included with the room is very good with decent coffee. The towels were a little scratchy, but not a big deal. Overall a good experience staying at this Best Western.

"Fresno business trip"

4
22/11/2015

Nice clean hotel, no elevator to 2nd floor. Breakfast area nice and clean and a nice selection of items. My room was clean and the staff friendly and helpful. Denny's restaurant right next door so dinner was easy.

"Decent Budget Hotel, Friendly Staff"

3
22/11/2015

We stayed here for 1 night after finding a disaster in Seqouia arriving at our hotel to find it abandoned due to forest fires with no prior warning (Montecito Lodge check out my other reviews). This is a basic budget hotel and was decent enough value for the money.

"good experience"

4
18/11/2015

Very nice staff and good location. The beds were comfortable and the linen was very fresh and clean. For the price we paid, we got a very good deal, so no complaints. I go frequently to this chain the PLUS series is definitely good overall.

"Great place in a pinch"

3
18/11/2015

This is not my usual place to stay. The Best Western that I normally stay at was all booked up. So I was forced to look elsewhere. I am a Rewards member and wanted to get my points. This was the most convenient location and close to the business I had in town. Overall it was a nice enough place to spend the night and get cleaned up.

"Great service"

5
16/11/2015

Very accomidating staff who made my groups stay a memorable experience. Everything we needed was given to us and the rooms were clean and comfortable. I like the new carpets! We will be back next year. Thanks for the hospitality.

"DONT STAY HERE!!!!"

2
16/11/2015

The area this hotel was in was BAD!!! I was afraid to go out after dark! The exterior door did not lock so anyone off the street could enter the building, I kept my room double locked when I was in it. My room key never worked and had to call the front desk several times to let me back in my room. Great place to stay if you are a escort or crack head. My second night a couple were arguing so loud they woke me up out of dead sleep at 3:30 AM!!!!

"It's not as advertised"

2
15/11/2015

This was my worst experience with a BW motel. Bed in first room was broken. No soap, faucet in sink leaked and TV remote was dirty. Web description on area of motel is not accurate and outside sign advertises all rooms are new. If they are the motel was cheated onb the work.

"Good Value"

3
06/11/2015

Clean facilities and comfortable beds. Dated room furnishings, but sufficient. Would recommend bring your own power outlet strip, wall outlets are few and far between. Plenty of nearby restaurants. Good breakfast selections. Good value for $$ spent.

"Great Hotel"

5
06/11/2015

We stay here every time we are in Fresno. The hotel is very clean inside and out. The beds are very comfortable. The breakfast is good and all of the staff are great. Any time we have had a problem it is taken care of promptly.

"Friendly, helpful staff, free breakfast"

4
03/11/2015

I requested a quiet room, and was given just that. Property is clean, secure, and the staff makes you feel at home. It's close to 41 freeway and shopping. Beds are comfortable. Starbucks 1 block away.

"Trip Advisor"

4
30/10/2015

This Best Western was closest to where I needed to be, and the price was about expected, though I preferred something the $59 range (plus tax). It was very clean, nice room, and service was great. Breakfast was plenty, but not always tasty. They had no microwave in the room to warm up muffins (I didm;t ask to use kitchen). The toilet ran, but they fixed it promptly. I didn't report that I almost couldn't turn on the water in the tub/shower; eventually managed, but a less strong, elderly person would not have managed. If you aren't getting up early, don't stay in Rm. 104 across from breakfast room. Noisy. I was satisfies with air-conditioning, though had to set it lower than 72 in order to have it be that; my other relatives had trouble with temperature in Rms. 122 and 124. Overall, a good place to stay.

"Dirty Bathroom, loud AC unit"

3
26/10/2015

We arrived to our room to dirty bathroom floor and nasty bits on the walls in the bathroom. The AC unit is so loud it made very difficult to sleep with in on. The hotel staff was helpful, but couldn't fix the loudness of the AC.

"Famley Reunion Fresno"

4
19/10/2015

Room's were clean quiet and comfortable ,the staff were all very helpful and polite. The breakfast was very good with a good variety to chose from ,The pool area and hot tub was clean and well kept i would definitely stay here again.

"Business Trip"

4
19/10/2015

Clean and comfortable room with a fridge and microwave. Air conditioner nice and cold. Better than average breakfast, with both hot and cold items, and attendants who kept it well stocked. Nice and quiet, with close and easy freeway access. The only thing I found lacking was an onsite guest laundry. Good value for the money, would definitely stay again.

"NIce clean hotel"

4
18/10/2015

Clean hotel, friendly staff. Location a bit iffy if you arrive late in the evening. We ate at the Dennys next door food was reasonably priced and the meal was very good. I would stay here again if I was passing through town. Perfect for one night.

"pretty good hotel in Fresno- full of bad hotels"

3
17/10/2015

Comfortable room, pet friendly, Its getting a little old, the stucco is having problems but in general its a good hotel. The neighborhood is Fresno - but at least not the really slummy part. There were 2 large tour groups there. The tour from Japan was noisy early in the morning.

"A good nights sleep"

4
15/10/2015

I was here on pleasure, in town for the Climb to Kaiser event. I was given a spacious room and needed a good night sleep as I needed to get up early Saturday morning. Bed, pillows, and all were great. Clean room with no complaints. No problems checking in or checking out. Friendly staff. 2nd night had an even better sleep than the first night, maybe it was because of the all the cycling that day. Either way it was a good night sleep. They have a pool in the middle of the complex a number of people were enjoying it. Breakfast was typical for Best Western, still good. I was on the first floor and no noise. Good price for a nights stay, I was there two nights. I would go back to this one again. Not too far from the mall and other shops in the area.

"great hotel, ok stay"

4
12/10/2015

when i book this hotel i loved all the things the hotel had, great location, swimming pool, free wifi,and breakfast, everything was great. but i didn't know that i booked the same weekend as a biker convention,with 30-40 bikers playing music all night and riding up and down the parking lot. the next morning i checked out and the staff said the were very sorry for all the loud niose, they did try to get them to stop earlier in the evening. staff was very friendly and helpiful getting me checked in a little early after a website told me checkin was earlier then it was.

"Nice experience "

4
05/10/2015

Needed a room for a couple nights, was there chaperoning my nephew for a tournamnet, so I wasn't looking for something shady. Upon checking in staff was friendly. The room was clean, bed were really comfy. You do hear some outside noise from hallway, but not to bad. Breakfast is served with waffles. We didn't see any shady stuff so overall it was a good experience.

"Good place to stay in central Fresno"

4
04/10/2015

Good value for the money. Conveniently located to many areas of Fresno. Newly remodelled rooms were clean and attractive. Very complete warm breakfast including eggs, meat, and waffles. Staff was very friendly and helpful. Pool and jacuzzi were well maintained.

"Clean Best Western Inn"

4
30/09/2015

The room was clean & comfortable. The breakfast included some hot items & there where a variety of other cold choices. Don't know about pool because we didn't use it. The folks at the front desk where professional. We'll stay here again!

"had a good one night stay"

5
27/09/2015

the hotel was in a good location. check in was convenient and staff were great. rooms were clean and adequate. Breakfast was in the main lobby and was plenty with a big seating area. I would defi recommend this place to anyone. Its a good value for money. The room we stayed in came with a balcony (good for smokers) and the pool is at the back and is clean and big. It actually feels like a proper hotel than a motel.

"We had fun"

4
18/09/2015

I use the Best Western Hotel when I visit my grand kids in Fresno. We love the rooms, pool and hot tubs and the hot breakfast with a great juice selection. Always fun too when we meet other guests that are from around the world!