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Best Western Plus Fresno Airport Hotel, Fresno

4.5/5  - basé sur 529 notations.
1551 N Peach Avenue, 93727-8507, Fresno, United States - See map

Welcome to Best Western Plus Fresno Airport Hotel! With the Fresno Airport minutes away, this property is a favorite for frequent travelers and outdoor lovers alike, especially since the beauty of Yosemite is just 45 minutes away. Whether it’s the Kings Canyon or Sequoia National Parks that brings guests to this part of sunny California, Fresno hotels make sightseeing easy. Plus, the California National Guard is also nearby, and the friendly staff specializes in serving those who serve the country as well as their family and loved ones. Enjoy a 24-hour shuttle to and from the local airport, as well as a complimentary shuttle service anywhere in a 4 mile radius, from the movie theater to the malls, guests have transportation taken care of. Hotels near Clovis are close to a myriad of restaurants and shopping. However, the nearby Fresno State University is also a big draw, and students and faculty both depend on this affordable property for extended stays. Relax at the on-site lounge with a full-service bar, along with salads, soups and sandwiches at Jet Lounge. A complimentary deluxe hot breakfast starts the morning right at this brand new, newly renovated property. Fast Internet in hotels in Fresno is a must. Guests need to check their itinerary when seeing a Grizzlies minor league baseball game or attending sporting events at Clovis High School or Buchannan High School. Print tickets to Chaffey Zoo or simply upload those vacation photos. Or, check out a concert or event at the SaveMart Center and Selland Arena. A number of schools are nearby like Fresno Pacific and San Joaquin, which is why this Fresno hotel specializes in longer stays. Business travelers with the IRS and SEIU also need extended stays, and those here for meetings with Pelco, Vale and Kraft also count on us. Considered the largest food producing valley, those in the agricultural business are also regular guests. Book your Best Western Plus Fresno Airport Hotel room now! Enjoy your stay.

Best Western Plus

Fresno Airport Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 528 guest reviews
NOTE ISSUED
Excellent
291
Very Good
163
Average
49
Poor
12
Terrible
13
REFER TO NOTICE
Business Business
190
Couples Couples
89
Family Family
163
Friends getaway Friends getaway
25
Solo travel Solo travel
33
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great stay in Fresno"

5
05/08/2018

We booked this room on very short notice while on a California road trip. We were only staying for one night, so we weren't looking for much more than a comfortable bed and perhaps a breakfast. My husband and I travel extensively. I am a Best Western rewards member, so we try to stay in Best Westerns whenever we can. This hotel was by far the best place we stayed during our recent 13-day, 12- night trek through Oregon and California. Richard, the check-in staff member, was very friendly and helpful, even let us select the location of our room. We arrived late and were hungry. He informed us that the bartender could fix a light meal for us. RJ, the bartender prepared a large, delicious chef salad for me and a very good Panini for my husband. The bed was very comfortable as were the quality linens. The room was surprisingly quiet for being an airport hotel. The breakfast was quite nice with plenty of good food options. The beautiful pool complex was a nice surprise - much more than what one usually encounters at an airport hotel. This hotel is a great place to stay in Fresno, even if you aren't in need of airport services. Well done, Best Western Plus Fresno staff!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Maureen. Thank you for the wonderful and detailed review of our hotel and team members. We are so glad that we were able to provide exceptional service during your stay with us. We hope you will join us again on return visits to Fresno and wish you safe travels to your next destination! Take care.

"Excellent hotel"

5
01/08/2018

Very very clean. Beautiful room. Nice size bath room The breakfast was excellent, laundromats were very clean The pool was very nice and well maintained. Very close to excellent restaurant, the Picadilly and to the airport with shuttle service to airport. Very good hotel!!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear happy guest! Thank you for sharing your recent stay with us. We definitely welcome you back on future visits. Safe travels until we see you again.

"Wonderful Breakfast & Staff"

4
01/08/2018

I'm rating this higher than I think due to the fact they can't control the fact that there is construction nearby of a new hotel which probably will be finished at the end of August. Our room in 233 had a noisy A/C unit that does need repaired, but otherwise, it was a good stay. Wonderful breakfast and an bit firm mattress. Everyone was kind.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
We thank you for taking the time to share your recent guest experience with us. We apologize for any inconveniences that distracted from a peaceful night's sleep and appreciate your understanding. Wishing you safe travels and a wonderful summer.

"This is a very nice hotel"

5
25/07/2018

We wanted to get a hotel in Fresno that was as close as possible to Sanger. It had good reviews, so I chose to stay here. I had expected it might be noisy, since it is right next to the airport. I requested a floor and a quiet area. Upon our arrival, I was met by a wonderful staff member. Since I had no idea which side of the hotel would be the most quiet. She asked me what I was looking for. Then, she choose a room for us. It was all uphill from there. The room was great. The bed was very comfortable. Everything exceeded our expectations. It was very quiet both nights so we slept great. The breakfast, also, was very good. The pool was clean, warm, and they had seating in the shade. We would definitely stay here again.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Hello Fellow Traveler! Thank you for you rave review regarding your recent stay at our hotel. We are so glad that we were able to provide a pleasant guest experience during your travels to Fresno. We hope your next visit is just around the corner and look forward to welcoming you back. Take care!

"Wonderful staff!"

5
12/07/2018

I stay here frequently for business, and time and again, I am impressed by the professionalism and friendliness and desire to help of the staff here. On this recent trip, I wanted to particularly note how helpful Traci at the front desk was. I asked her for a series of invoices broken up by complicated dates for my billing purposes; I assumed I would have to come back hours later. She had it done in ten minutes and brought it to me. That's the way to make people keep coming back. Thank you.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Hi Michael! Welcome back and thank you so much for the wonderful review. We always enjoy having you with us and continually look forward to welcoming you back time and time again. We will make sure to let Traci know that she made a pleasant impact during your stay. Thank you again and see you soon!

"clean and great staff"

5
11/07/2018

We were here only briefly the night before an early flight. I was so impressed with all the staff--the three front desk staff and the two drivers. Everyone was so friendly and genuinely helpful. We were so tired, and that just made everything so much easier and less stressful. The room was clean, and we were recommended a great pizza place that delivered right to our room door. The pool and lobby looked inviting, although we didn't spend any time at either. I appreciated the small store at the front to buy little things you might have forgotten. All hotels should do that. Also, it's right across the street from the airport. I would absolutely stay here again.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home and that you found our location convenient. We appreciate your business and look forward to welcoming you back on return visits to Fresno.

"Best staff in Fresno and a beautiful hotel"

5
08/07/2018

I came to Fresno to visit family but could not stay with them because they have dogs and I'm terribly allergic. That already put a little bit of a damper on my spirit and to top it off when I got to the hotel my reservation was no where to be found. It turns out that instead of booking here I booked at the Best Western Village Inn [totally my fault]. I thought I was going to have to leave and find my way over there, but Meiko managed to call and get my reservation cancelled without getting charged and booked a room for me for a week with a discount! Needless to say this made my day and I had a wonderful trip. I could write a book about all the amazing people at this hotel who made my stay more comfortable than I could have imagined, but Ill just shout them out instead. Sandra - for an amazing breakfast every day! Kim, Richard, Robert, Tracy, Tati, Kristen, the wonderful cleaning ladies, and everyone else who I didn't mention (sorry I don't know all the names). I will definitely be back every time I come to Fresno from now on. (Since I'm sure my family won't be dog-less ever) Thank you!!!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for your kind comments. We are so glad to hear that you enjoyed your stay with us! I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back on your next visit to Fresno. Take care!

"Less than impressed!"

1
15/06/2018

Let me just say that upon arrival we were quite impressed with the hotel and then everything went downhill from there. Upon entering our room, everything was not as it first seemed. First, there was something smeared on the wall in bathroom and mold on the old popcorn ceiling. Second, the air conditioning unit was the worst—making so much noise it was hard to sleep at night. Lastly and by far the WORST—cockroaches everywhere! It started by opening the fridge to put some water in it and being greeted by a roach lying belly up. Thereafter it was roaches everywhere. The brazen little things, they were crawling on the desk as we were sitting at it, climbing in the bathroom, etc. We couldn't stand it anymore and chose to leave the hotel early. Never again.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear of these issues during your stay. Please email us at [email protected] with a phone number so our General Manager can discuss your issues with you personally.

"Affordable and clean!"

4
11/06/2018

We had a nice stay at the Fresno Best Western. Facilities are clean. We used pool and the work out room and enjoyed both. Breakfast was good too. Appreciated the high chair and pack and play in the room! Thank you!! Neighborhood looked sketchy but no issues!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for your detailed review and kind comments. We are so glad that you enjoyed your stay and were able to take full advantage of our amenities. We appreciate your business and welcome you back on return trips to the area.

"Pleasantly surprised"

4
10/06/2018

Wasn't expecting a great experience. Boy was I surprised! Had a wonderful stay. The staff was exceptional, making sure all my needs were met, especially Traci. She was FANTASTIC! It was very quiet considering all the softball players that were staying at the hotel. If ever in Fresno, I'd stay here again. The room was clean, the bed was soft, and the A/C was functional! Unfortunately, the refrigerator was not functional. The ice machine, located in the hall, barely had enough ice to fill the ice bucket. Had to go down a floor to get ice.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for your review. We are glad to hear that we were able to exceed your expectations and appreciate you recommending our hotel to others. We are sorry that you had a few issues during your stay and have reported them to management for rectification. We hope to welcome you back to our hotel soon!

"Nice Choice for Hotel Near Fresno Airport"

5
10/06/2018

Nice place to stay. Especially liked the pool and hot tub. Wish there was a restaurant on the premises, but there are some in the vicinity, and the staff was VERY helpful in enabling me to get to the one I wanted. They had their shuttle drive me there and back (I didn't have a car).

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. We are so glad that you enjoyed your stay with us and that you were able to take advantage of our complimentary shuttle. Thank you for your kind comments and we hope to see you again soon! Take care.

"Clean plus grand breakfast"

5
08/06/2018

This was an overnight stay traveling through California,we arrived early,our rooms weren't ready so we were offered 2x with 2 king sized beds,beautiful clean rooms,there is coffee making facilities in room or in reception coffee available all day free, breakfast was very good offering a wide assortment of items,it does get busy so be prepared for a wait for toast or even a table.i would visit again for a overnight stay but not longer,that's more to do with the area than the hotel.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and are looking forward to having you again should you return to the area.

"Good stay at the right price"

4
31/05/2018

We stayed here for a night before catching a early flight home the next morning. The hotel was clean and well run and we were the only ones on a 4:40 am shuttle. The only problem was a long line at check-in, but they were friendly and helpful when we got to the front of the line.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for your positive comments and we are pleased that you had a good stay overall. We do apologize for the inconveniences that you experienced during check-in as we do not like to keep our guests waiting. We appreciate your business and hope to welcome you back soon.

"Fresno Best Western Plus"

5
30/05/2018

I stay at this hotel 3-4 times per month. The staff is very friendly and accommodating and usually great me by name when I walk in. It is always clean and the free wifi is reliable. The breakfast is consistently good with a nice variety items.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for your kind comments and making our hotel your second home when you're in Fresno. Your continued support of our hotel is sincerely appreciated and we look forward to welcoming you back soon!

"Very Nice, convenient hotel"

5
29/05/2018

We have stayed at Best Western Plus Fresno Airport Hotel many times. It is convenient to the Fresno airport with great shuttle service.. Rooms clean & comfortable, with refrig & microwave. We prefer the top floor and there are 2 roomy elevators. Staff members have always been courteous , Breakfast is very good for a hotel breakfast.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Welcome back and thank you for your positive feedback! We appreciate your loyalty and your continued trust in our hotel and team members. Rest assured that we will do everything it takes to make us deserving of your loyalty. Thank you again and take care.

"Just In Time"

5
26/05/2018

We had way too many flight screw-ups flying from the east coast and arrived too late to make the stay at the hotel we originally booked. When we arrived, we were tired and grumpy but the staff made us feel much better. Didn't have the energy to pay too much attention to the accommodations but it didn't take long to fall asleep. The room was quiet and comfortable and we were looking forward to our next stay when he had to get close to the airport again.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for your review and kind comments. We are so glad to hear that we were able to offer you a refuge from your hectic travels and hope to welcome you back on return trips to the area.

"Convenient, clean, excellent customer service!"

5
25/05/2018

We stayed one night at the beginning and one at the end of our Yosemite vacation. Reviews sold me on this location and I feel the hotel was even better than reported. Shuttle was quick! Ray, the shuttle driver, was awesome. He also told us about the complementary dinner and shopping shuttle. Built in Uber! Breakfast is very good and plentiful. Room 403 is a suite at an excellent price. Quiet, no neighbor noise, and clean! So pleased.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant and look forward to seeing you again soon.

"Lovely visit"

5
20/05/2018

Friendly caring staff, delicious breakfast. Enjoyed my time there.There is plenty of parking. Shares a lot with Quiznos and Little Caesar's Pizza. Minibar at the front desk in case you forgot anything. Pillows leave something to be desired though.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for your review and kind comments. We are so glad that you enjoyed your stay with us and look forward to welcoming you back soon.

"Two thumbs up!"

5
20/05/2018

????????Friendly & “above & beyond” staff. Clean rooms, quiet, variety of breakfast choices included in room rate. (Choices including eggs, bacon, hashbrowns, waffle, fruit, oatmeal, etc.) Easy walking to nearby lunch or dinner spots. Pleasant place to stay for a night (or two) when passing through. Very convenient to Fresno airport with 24-hour, regular, shuttle service. No complaints! Everything was top-notch esp. for reasonably priced lodging.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for your feedback regarding your recent stay with us. We are so happy that you had a great experience and hope to see you again should you return to the area.

"Fresno Overnighter"

4
20/05/2018

We were in town for a one night stay for a graduation at Fresno State. Lots of closer hotels were booked, so we stayed here as my wife and girls were here before. This is a nice play to stay, close to the airport and not too far from anything else in Fresno. It's well kept, rooms were very clean, staff was friendly, breakfast was good and internet was good too!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for your review. We are glad that you were satisfied with so many aspects of our hotel and hope to welcome you back soon.

"great close to airport"

5
09/05/2018

This is a clean, newer (about 3 years old) facility. The breakfast was well stocked and contained all of the usual offerings. The hotel is very close to the airport but we did not hear any loud airplane noise. It took us less than 5 minutes to drive to the airport and another 5 minutes to drop off our car. The hotel does have a shuttle. Great choice if you have an early flight. Room (king bed) was clean and spacious. Front desk was professional. No problems.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for your detailed feedback regarding your recent stay with us. We are so glad that you had an enjoyable experience and look forward to welcoming you back on return visits to Fresno.

"My favorite Best Western hotel"

4
09/05/2018

It's a nice hotel with a beautiful lobby comfortable room and bed. Tiny closet door, but with nice with Full size mirrors. Nice size TV, Excellent breakfast. OK Internet. Excellent friendly and helpful staff. Very small mini refrigerator without freezer.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Welcome back and thank you for your review. We always appreciate your business and look forward to welcoming you back soon.

"4th time staying here this year."

5
29/04/2018

This is the best 'Best Western' I have ever stayed in. I was here recently at the beginning and end of a trip, and again this time. The staff is excellent, the breakfasts are varied and extensive for a Best Western, and it has a full bar in the lobby open during week nights. It has a friendly and comfortable ambiance and is really first rate for this type of hotel.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for sharing your guest experience with us! We welcome you back soon on future trips and safe travels until we see you again.

"Convenient"

4
18/04/2018

The room was clean with the bathroom fully stocked. I did notice the exhaust fan in the bathroom wasn't working. I did tell the manager about it. The breakfast bar was fantastic, I had eggs on toast with coffee. The complimentary ride to the airport after my stay was the best perk in my opinion. I'll recommend this hotel to my friends.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for all your kind comments. We are so glad that you enjoyed many things about your stay and look forward to seeing you again on return visits to Fresno. Safe Travels!

"Business Trip"

5
27/03/2018

I stay at the Best Western Plus every other week. The staff are always supportive and helpful. The rooms are consistent and clean. Very close to the airport. Coffee and food are located in the same parking lot.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for reviewing your recent stay with us. We appreciate your kind comments and look forward to welcoming you back on return visits to Fresno.

"Closest to Fresno Airport"

5
23/03/2018

We always stay here for our flights—complimentary 24/7 airport shuttle, literally 5 min from airport, excellent staff, great motel. Recommend reservation. Starbuck's, Quizno's, Little Caesar's next to motel.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you so much for the excellent rating and kind comments. We look forward to welcoming you back soon. Safe Travels!

"Nice hotel near the airport"

5
20/03/2018

This was a nice hotel. Check in was easy. The room was updated and very clean. We actually slept very well! Complimentary Breakfast included eggs, bacon, waffles, cereal, oatmeal and assorted pastries. We also loved that it was right next to a starbucks, Quiznos and a pizza place so we could get dinner when we arrived at night. If you are using the Fresno Airport, this hotel is right across the street, however, we really didn't hear any planes going by. The rooms was pretty quiet. I recommend this hotel.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for your kind comments. We are very glad that you enjoyed your stay with us and hope you will join us again should you return to Fresno. Safe Travels!

"Great Staff and very comfortable rooms"

5
07/03/2018

Mieko Gaddy, Tracine, and Tatiana were so helpful and friendly, I really felt at home. The room was also clean, quiet and comfortable, and I was able to enjoy a bath and a yummy breakfast, courtesy of Sandra. A great place to stay; and even though it's right across the street from the airport, you don' t hear any planes because it's out of the flight path.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Michael. Thank you so much for all your kind comments and for recognizing our staff. We always enjoy having you here and look forward to welcoming you back soon!

"great place to stay in Fresno.."

5
27/02/2018

good folks,clean.spacious.quiet,,,,great breakfast....spacious suites.with comfortable chairs and bed....obviously close to the airport but I couldn.t hear it, Nice place to eat across the street and Starbucks next door,,,

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you so much for all the kind comments regarding your recent stay with us. We are glad that you had a wonderful experience and hope to see you again on future visits to Fresno. Safe Travels!

"Select for location to airport"

5
26/02/2018

Excellent spacious and clean room (other than prior guest's food left in our refrigerator) with plenty of parking. The desk clerk was incredibly nice and welcoming. The bed was comfortable and they provide an alarm clock that you can read in the dark (surprising how many hotels do not provide this necessity). I was very satisfied with our stay.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. We are so glad that you enjoyed many things about your recent stay with us. We look forward to welcoming you back soon and wish you safe travels. Thank You!

"American Legion 4 Chaplains Services"

5
12/02/2018

The room was excellent, very clean and had lots of "walk" around room. Was able to get a room on the 1st floor as requested. The staff were all very friendly, helpful and outgoing. We would recommend this site to all of our friends.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for your review and kind comments. We are very glad that we were able to accommodate your requests and enjoyed having you at our hotel. We look forward to welcoming you back soon. Take care!

"Close to the airport"

4
09/02/2018

Nice hotel close to the airport. Shuttle runs 24 hours. They do supply a grab and go breakfast for people that need to leave before 6 am. Staff is very helpful and courteous. Rooms are fine, comfotable beds. Morning coffee was a little more like tea, but hey, you can't have everything. Would stay here again, just for the convenience factor.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for reviewing your recent stay with us. We appreciate your feedback and look forward to welcoming you back on future visits to Fresno!

"Nice place, GREAT Staff!!!"

5
20/01/2018

Traveling in for business in Fresno, found this place by location and review. Reviews can be tricky and subjective, so always a little guarded however, this is a great place, super staff, clean, well maintained and comfortable. The staff are ALL friendly, helpful and the best was the overall vibe. Met the manager Robert Hernandez (hope i spelled it right) and let him know he hit the lottery with his staff. From the reservation made with Tracy, to arrival with Cerita and questions and checkout with Mieko and of course housekeeping for a comfortable room, all this made the difference, at least for me. Definitely will return when in the area. Thanks for the great stay! Nick K.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you so much for recognizing our team. It is our pleasure to go above and beyond to make your experience pleasantly memorable. We greatly appreciate the kind comments and look forward to welcoming you back soon!

"Foggy nights Stays"

3
19/01/2018

I checked into the Best Western Plus , during the foggiest nights this winter. I arrived early morning and was able to check in to my room. Not sure if there is a problem with the key machine . I had to have my key remade at least 3 times with in the first night . Clean and very quite rooms. The rooms are large. LOVE the large bathroom area.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. We apologize for the inconvenience with your room key and are in the process of rectifying this to make sure it does not happen again. We are pleased that you enjoyed your spacious room and welcome you back soon to experience some of the new changes we have implemented since your last stay. Have a wonderful day!

"Nice place"

5
14/01/2018

Great place to get a good nights sleep. Stayed here for a week while working in the area. It was so good we checked back into the hotel when we returned to the area. The staff here is really nice and do their best to help out.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
We are so happy to hear you enjoyed your stay and thank you for checking back in with us on your return trip. We look forward to seeing you on future visits to our wonderful city of Fresno.

"One night stay before departing to Yosemite"

5
14/01/2018

I stayed here for only one night. I enjoyed my stay. Great, prompt shuttle from and to the airport. Breakfast was fine and free. Comfortable room. The whole facility was clean and the personnel were friendly. Recommended to me by my tour provider and it was a good one.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you for sharing your recent guest experience with us. We definitely look forward to seeing you on future visits!

"Great service and clean location"

5
09/01/2018

I was here for work and the company put us up here. I was a little skeptic at first, not my first choice. I am avid Marriott or Westin hotel snob. It was pleasantly clean and vibe of a hilton garden in, hampton, or townplace suites type place. It was clean. Service was excellent and always willing to serve. Prices were not bad and location is directly by the Airport without really noticing I am staying by the Airport. Great stay. Keep up the good work.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. We are so pleased that we were able to exceed your expectations being that you normally stay with different brand of hotel. Thank you so much. We welcome you back on return visits to Fresno and wish you safe travels.

"Plus Score!"

5
28/12/2017

This Best Western certainly deserves the "Plus" designation. The facility was very nice, the room was spacious and very comfortable, and the breakfast was exceptionally good. We experienced no noise from the airport, and the shuttle appeared to be frequent.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you so much for taking the time to review your recent stay with us. We are always pleased to hear that we were able to exceed our guests expectations and strive to continue doing so on return visits. We welcome you back soon and wish you a Happy New Year. Safe Travels!

"Good Price. Great breakfast and coffee. A good stop before visiting Sequoia National Park"

5
24/12/2017

The shower is hot and strong. Plenty of parking for guest. The room feels clean. It is a very good hotel for a 3-4 star level hotel. Most people try to be on their way early in the morning, so it could be bit noisy and lots of traffic outside your room in the morning if your room is the first few rooms next to the cafeteria. If you are the few people that want to sleep in for the day, make sure you ask for rooms at the end of the hallway.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. We are delighted that your stay was pleasant and do apologize for the noise level in the morning. Please join us again soon and we can show you our very comfortable and quiet suites available on all floors. Wishing you a Happy New Year.

"Definitely one the best BW i visited"

5
21/12/2017

Great hotel, very friendly and useful staff. It is not renovated but i could clearly see it is very well maintained !! The price is absolutely acceptable and it is worth each dollar i spent on it !! to summarize it GREAT PLACE

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you so much for your kind words. We hope to see you again on return visits and wish you a Happy New Year!

"Great hotel"

5
18/12/2017

Staff friendly, helpful and professional. Bed very comfortable and the food was very good that we ordered at the hotel bar/restaurant. We always stay here when we have an early flight. The cost to leave our vehicle at the hotel is very reasonable and their security is excellent.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Welcome back and thank you so much for the wonderful and detailed review. We truly enjoy hearing that your experience with us was comfortable and convenient. Happy Holidays and safe travels!

"Great place to stay!"

5
14/12/2017

This hotel is reliable and there is a consistent positive experience for my business travels. The entire staff is friendly and welcoming. Celeste at the bar makes up good food and drinks for evening hang-out or work, and the breakfast service is great.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Robert. Thank you so much for taking the time to review your stay with us and recognizing our team members. We enjoy having you with us always and look forward to welcoming you back on your return visits. Happy Holidays!

"Very nice place"

4
10/12/2017

The staff was very nice and my room was clean. The toilet would sing long after a flush which was a little annoying but everything else was pristine. I like clean. T would go there again when in the Fresno area.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for reviewing your stay with us. We are glad that it was enjoyable and look forward to welcoming you back on return visits to Fresno. Happy Holidays!

"Excellent Hotel Experience!"

5
29/11/2017

We stayed at this hotel for two nights over the weekend. The parking lot was ample and well-lighted. The staff was friendly and very helpful right from check-in to check-out. The room was well-appointed with a comfortable bed, couch, desk, flat-screen TV with a large variety of channels, and roomy bathroom with nice shower. We've travelled all around the country and the breakfast was the best I have ever experienced! In addition to everything from eggs, bacon or sausage, potatoes, waffles, oatmeal and cereal, yogurt, fruit, juice, coffee, and pastries, there were condiments such as strawberry compote, chopped nuts, raisins, ground flaxseed, cinnamon, chopped green onions, salsa, and grated cheese. Incredible!! We will definitely stay there again if we return to Fresno.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you so much for taking the time to review your stay with us. We are overjoyed that you were satisfied in every aspect of our hotel. We would love to welcome you back on your return visit and hope to exceed your expectations time and time again. Happy Holidays and Safe Travels!

"Best Western Plus!"

5
24/11/2017

I usually pay more money for other hotels, but decided for one night I'd try the Best Western Plus in Fresno. It was very comfortable and clean with a very friendly staff and a surprisingly good breakfast that I ate by the pool. A pleasant surprise.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear happy guest. Thank you so much for reviewing your recent stay with us. We are very pleased that we were able to exceed your expectations. Our staff takes pride in going above and beyond for our guests. We hope to see you again on future visits to Fresno! Safe Travels and Happy Holidays.

"6 night stay. First five good."

2
22/11/2017

We stayed at this hotel six nights. They were full several of the nights so breakfast was too busy to enjoy. The last night we did not get our room cleaned, and we were denied a discount for that night. Not happy!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. Thank you for your candid feedback regarding your stay with us. Your comments are essential in education our staff. We hope you will give us another chance on future visits to wow you and show you the improvements we have made. Safe travels and Happy Holidays.

"Two blocks to airport"

4
20/11/2017

Very convenient location for an early morning flight at the airport. Clean, modern, good staff. Our room, adjacent to the elevator, was ,however, noisy all night. They also offer a free shuttle service to the airport, as well as parking while on your trip.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. We are happy that you found our location convenient and that your overall stay was enjoyable. We hope that you will give us another chance in the near future to show you how quiet our rooms can truly be. Take care.

"Very Comfortable"

4
20/11/2017

Only stayed 1 night. Room was clean, comfortable, quiet. Breakfast had a nice variety. Check in and check out were efficient and friendly. Love the refrigerator and microwave in room. Would definitely stay here again.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay. We hope to see you again and welcome you back on future visits to Fresno.

"BEST STAFF EVER!"

5
16/11/2017

This location is like staying at a 5 star hotel when it comes to staff. I stayed for two weeks and was so pleased with every area of the hotel. Breakfast, bar, room service, shuttle. They really made me feel welcomed and part of the Best Western Family. The bar was always nice and fun. The hotel is very nice. I liked the beds very comfortable and always made. The bathroom was very clean. great location. You will not be disappointed staying here.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you so much for the rave review of our entire hotel. We strive to provide exceptional service and love to hear when we have succeeded in doing so. Thank you again and we welcome you back on future visits to Fresno.

"Pleasant Stay"

5
10/11/2017

We had an early morning flight so we decided to book a room at the BW Plus Fresno Airport and were not disappointed. The staff were all very pleasant and accommodating. The hotel lobby and our room were clean and updated. Though the hotel is very close to the airport, our room was very quiet. The BW has a shuttle service to the airport which we took advantage of. The shuttle was very convenient.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. Thank you for taking the time to review our hotel. We are overjoyed that you had a pleasant stay and that we were able to accommodate you with the shuttle. We hope to have you with us again in the future. Safe Travels!

"GREAT STAY"

5
08/11/2017

The entire staff at this hotel are exceptional and made us feel like old friends incited of just "another guest", Our plans in the Fresno/ Clovis area were such that the first 4 nights we stayed at another brand hotel and only had to stay here for one night. you can bet your bottom dollar the next time all our nights will be at this hotel!. Looking forward to returning here and soon to visit with our new "friends"

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. Thank you for your wonderful review and for being a Best Western Rewards Member. We look forward to having you with us again on future visits. Safe Travels!

"Excellent hotel choice"

5
07/11/2017

This was our final stay in CA. We appreciated being able to print out our boarding passes and getting our rental car returned easily at an early morning hour. Staff was friendly and helpful. Nice to have a food outlet near by, too. Thanks.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. Thank you very much for your review. We are always happy when we can make your stay as comfortable and convenient as possible. We hope to see you again if you should return to Fresno in the future. Safe Travels!

"Great Hotel very close to Airport"

5
18/10/2017

We stayed here the day before we were to fly home after a vacation in the Yosemite area. What a wonderful property. The location makes getting to the airport easy and the staff and amenities are remarkable. The breakfast was complete but the the most outstanding thing about this property is the staff. They will go above and beyond helping you. They will make your stay pleasant and enjoyable. We could not have asked for a better place to stay on our return trip home.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear guest. Thank you so much for your wonderful review. We are very happy to hear that our staff and amenities made your stay remarkable. We will be sure to let everyone know how much of an impact they made on your experience. We look forward giving you the same exceptional service on your return trip home. Safe travels!

"Best Housekeeping Staff Ever"

5
17/10/2017

As usual my stay at Best Western was great. Great Room Great Staff and best of all Great Hot Tub. But the very best of my stay was the housekeeping staff. Unfortunately, I did not get the young lady's name ( I think it was Trisha) but she was a younger lady that had the best attitude I have ever seen. She made my stay there wonderful. I love pillows and when I requested more it was not a problem. I stayed 2 nights and my room was so clean you could eat off the floor, I wanted to kidnap her and bring her home with me ( I hate cleaning !) This young lady was a dream come true and she really seemed to love her job. I hope the upper management of this hotel reads this and knows what a treasure they have in her. When I travel I will always stay at Best Western hotels and I can only hope that each future one lives up to the standards set by this wonderful young lady. I believe in giving credit where credit is due and everyone of the staff were great but this young lady made a very good impression on me and when I visit Fresno again I will definitely stay at this Best Western. Thank you so much for a great weekend. Sincerely, Katherine Jacobs

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. Thank you for your kind review! We will let Trisha know that you were pleased with her service. We are always pleased to be your second home when you're in the area. ~ Kim

"Can't complain along with the price "

3
16/10/2017

This was an okay place, I don't know the city, this was just an overnight stay. But for the price I paid, i got friendly front office service, the room was pretty clean, had an outdated but working mini fridge, microwave and coffee maker. I like the color of the walls(purple), my fav! The bed was comfortable. The bathroom well, toilet seat was kind of scary to try to sit on as it seemed a but loose. But overall clean.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping/maintenance management. We hope to see you back on any future visits. ~ Kim

"Impressed"

5
09/10/2017

Place was very clean and the Staff extremely Friendly. Was very impressed with everything. Close to airport and a Starbucks within walking distance. Rooms were very clean and honestly the staff was the nicest hotel staff that I think I have ever met. My wife also commented on the overall friendliness of everyone working there. It was very refreshing to see people smiling and happy to help us. Will definitely stay at this BW when I go back to Fresno.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you for your wonderful review and for recognizing our Team! We take pride in making our guests feel at home. Looking forward to seeing you and your family on future visits! ~ Kim

"Visit to Kings National Park"

4
09/10/2017

The hotel staff were very friendly and accommodating. The only issue we had was the bathroom sink plug was not connected so the water kept draining out. There were no good restaurants close there was a pizza place, a sub shop and a Starbuck's within walking distance.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. Thank you for your review. We are very happy that the staff were welcoming and accommodating and that you enjoyed your stay overall. We are sorry to hear that you were not satisfied with your guest room offerings; we will utilize your information to further best practice methods. We welcome you back soon. ~ Kim

"A great place to stay at."

5
07/10/2017

I was very leased with the hotel. The suit was excellent. I felt at home. The price was great. The staff were very friendly and hospitable.I will stay here again and recommend this hotel to my friends.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear happy guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel team enjoyed catering to your needs as much as you enjoyed your stay. We welcome you back soon! ~ Kim

"Nice Hotel - Great Service"

5
06/10/2017

Stayed here a couple of nights while visiting Sequoia NP in October 2017. Hotel seems recently built and is in good condition. Has an outdoor pool (not heated) and a hot tub as well as a small gym. Nice lobby and breakfast area (free breakfast until 9:00am weekdays/10:00am weekends). Two computers with attached printer available for free use next to the lobby. Service: Friendly and helpful staff. We were able to check in on arrival a bit past noon (regular check in at 3:00pm). Asked our preferences and gave us requested room (high floor; away from elevator; opposite side of hotel from rail tracks). Housekeeping was good and any special requests (extra blankets/towels) were delivered quickly. The lady managing the breakfast area was friendly and efficient (kept the trays filled) - even went to each table to let people know five minutes before she shut down. Location: About 10 minutes from Rt 99; 3 minutes to Rt 180; 1 hour to Sequoia NP (Big Stump entrance). Nothing much in the immediate neighborhood (except of course the airport), but lots of food options within a 20-minute drive. Room: Well appointed, spacious, and clean. Pretty good sound insulation. Overall quite impressed by the hotel - definitely recommended if you are in the area.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you for sharing your guest experience with us. We are extremely pleased you found our hotel to meet all of your needs. Just to note for future travels; our daily breakfast hours are 6am-9:30am and check-in time is at 3:00pm however, if we can accommodate with early check-in we most definitely will. We look forward to seeing you on future visits. Safe travels ~ Kim

"Great Hotel in Fresno"

5
27/09/2017

The Best Western at the Fresno Airport is fantastic. The hotel is brand new and the staff is terrific. It is located within walking distance from the airport. The rooms are very large and updated. Breakfast is free. And the staff is very helpful. And the price was very cheap for a business hotel. I highly recommend this hotel.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. We are overjoyed and thank you for sharing your recent guest experience with us. We appreciate your loyalty and welcome you back on future visits. Safe travels, Kim

"Family Vacation"

4
26/09/2017

My family took a long road trip and this was our first stop on our way to Yosemite National Park. The room was a good size and clean. Breakfast was a typical extended continental breakfast with a large dining area. It appeared that there was a bar for the evenings and there was an outdoor pool that we did not use. Parking was free and there was a laundry. My only complaint is that the area did not feel as safe as I would have liked, but the hotel has no control over that.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for sharing your recent stay with us. We are happy that we were able to add to the great memories of your trip. Safe travels and we invite you to come back and stay with us soon! ~ Kim

"Almost great for park and fly"

5
20/09/2017

Our greeting by the front desk was great and being a BW rewards member out room was upgraded. Our room was very nice, clean and well appointed. The shuttle the next morning at 4:30 AM was on time. Our only problem was when we returned a week later. We called the hotel and requested the shuttle. We waited and waited and had to call back. A different desk clerk answered and stated the shuttle was still parked out front and she would send it over. When it arrived the driver's body language indicated she was not happy. We tried to open a friendly conversation but got little in response. Apparently she was scolded for delaying our pickup or something else was not right. Other than that our stay was great.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for taking the time to share your recent guest stay with us. As a returning guest, we value your feedback and apologize for the delay in our hotel shuttle offering. We will utilize your review to assist in further developing our fantastic team. We welcome you back soon to our wonderful city of Fresno!

"Excellent Hotel"

5
20/09/2017

This hotel was very excellent at location, location. It is 2 minutes away from the airport, excellent. It was 10 minutes from my temporary place of employment, excellent. Also Ray the shuttle driver was very courtesy and willing to assist by going the extra mile to help me by taken me back to the grocery store to pick up my groceries. The grocery store does not take credit cards and I left my debit card in room. He also helped me by taken my groceries up to my room, excellent services. The breakfast was delicious, great varieties.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you for taking the time to share your guest experience with us. Our team welcomes you back soon, please do not hesitate to let us know when we may make reservations for you again!

"Beware"

5
15/09/2017

The room was clean and the service was very good but beware, they put erroneous charges on your credit card. I checked into the hotel a week ago and stayed three nights. They billed my credit card for the three night stay but also billed my credit card for an additional amount equal to approximately two additional nights.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for your recent stay and we are happy that the guest billing was resolved. We apologize for the inconvenience and welcome you back on future visits.

"Great stay"

5
14/09/2017

Hotel was very clean and grandkids had a great pool to entertain them. Bar and food available made it easy for an early morning flight.wake up call in the morning and shuttle was on time. Staff was wonderful and very helpful with everything we needed...my husband will be staying there next week.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you so much for your recent stay and we look forward to having you back soon. So glad we can assist in building wonderful memories for your family.

"Very good hotel made for a very good stay. Highly Recommended."

4
10/09/2017

Right across the street from the airport entrance! Five minute shuttle drive. We stayed here for only one night, but it was a VERY good stay. We stayed in a suite and were very happy with it. The room was very spacious, comfortable and very clean. We had a large bedroom, large living room, and large bathroom, plenty of space to relax in after 1 1/2 weeks in Sequoia & Yosemite National Parks. They have a nice pool, but I was unable to get to it as I was tired and sore from all the hiking in the Parks. My loss. Tracie at the front desk was extremely helpful, courteous & professional. She provided all the info we needed to know, including a list of restaurants nearby, with personal recommendations. They offer a full breakfast in the lounge starting at 6:00 am. Unfortunately we had to leave at 4:00 am to catch a 6:00 am departing flight. The only thing they could do to improve the visit is a jaccuzzi for all the sore muscles. We WILL stay here on our next visit to Yosemite!!!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for your feedback regarding your stay. I hope you come to visit us soon. If you need anything, please let us know.

"Great hotel "

5
10/09/2017

I was looking for a hotel close to the airport but got so much more. Well appointed. The room was comfortable and clean. The front desk employee Michael was very courteous and friendly. The breakfast was great with many hot items, fresh fruit and even some steamed veggies to go with your eggs and bacon. Of course the waffles were available. The tables were vigorously wiped clean as soon as someone got up. I didn't use the pool but the area looked well maintained. Exercise room was more than adequate. Literally a couple minute drive to the rental car return. We will stay here again the next time we make a trip to Yosemite Nat'l Park.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for your recent stay and for recognizing members of our wonderful team. We definitely welcome you back soon on future visits to Fresno!

"Great Hotel, too bad A/C unit keep me awake all night!"

2
05/09/2017

Nice area, beautiful lobby, great pool area, rooms clean, bed comfortable. Too bad the air conditioner unit was so loud that I did not get sleep for the 2 nights I was there. No matter how nice the hotel was, it means nothing if you cannot actually sleep due to loud a/c unit. It literally sounded like a freight train in the room.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for your recent stay at our hotel and apologize for not being able to provide you with a peaceful nights sleep. We do value your feedback and hope that you will give us another chance to show you the improvements we have made.

"My trip to Fresno State for Derek Carr #4 retirement!"

5
04/09/2017

Had an awesome experience! The service of the employees was great. The 24 hour little snack section came in handy as well. The room was very clean and the pool and hot tub likewise were very clean which is so important. We came out to see Derek Carr of the Raiders get his Fresno State number 4 retired and although the heat was brutal on this September 2nd it was a worthwhile memory and we are glad we made the trip in from Las Vegas, Nevada

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you for braving the heat and so pleased that we were part of building long lasting memories during your recent trip. We appreciate your loyalty and look forward to seeing you on future visits. Safe Travels ~ Kim

"Fantastic service and CLEAN rooms!"

5
24/08/2017

You can tell this hotel team really cares about their customers from the moment you arrive, in the morning during breakfast, and even during check out . I received a warm welcome and thoroughly enjoyed staying there. I'll be back soon and look forward to staying with them!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. We appreciate your loyalty and thank you for taking the time to share your guest experience with us. Please let us know when we can make reservations for you again. Safe travels ~ Kim

"A great place to stay in Fresno"

4
20/08/2017

Excellent hotel, helpful staff, room was great, spacious and clean. The breakfast was great, unlike many hotel the breakfast room was large, with plenty of room for guests, the food selection was comprehensive, all in all a great place to stay in Fresno

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for sharing your recent stay with us. We value you as a guest and appreciate your feedback. Please let us know when we may make reservations for you!

"NICE SIZE MODERN ROOMS"

5
19/08/2017

After driving all day seeing clients, it was a welcome site to see a Best Western in Fresno. Nice pressure in the shower, cool room and very functional room for continuing to work. Internet was great and some real nice restaurants driving distance. Across from the Airport and you would never know it. Excellent service at the front desk.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. We are pleased to see that we offered a wonderful respite to your busy work day. Please let us know when we can make reservations for you, safe travels until we see you again.

"It's not fancy but I love it."

5
19/08/2017

This is not a fancy hotel but it checks all the boxes: friendly, helpful staff, comfy beds, good breakfast, good rates. This is my go-to place to stay in Fresno. I stay here about once a month. I always get a good room and feel comfortable. The manager has even gone out of her way to help me fix a booking error that was MY mistake. They always take good care of me and make me feel like family.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
We are so very happy that you enjoyed your stay and we appreciate you taking the time to share your guest experience with us. Thank you for your loyalty and we look forward to seeing you on future visits.

"Great choice, good value"

4
19/08/2017

Perfect location directly across from airport with clean, comfortable nicely decorated rooms, easy access to restaurants and fast food. Staff was very helpful and friendly. After a hot drive from Yosemite via San Joaquin Valley, the pool, while small, was a welcome, pleasant and relaxing space for our family to gather, nicely-kept, plenty of towels and comfortable, Would definitely stay here again!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you for sharing your recent guest experience with us. We are pleased that you found our location to meet all of your needs. Please let us know when you will be back our way, we'd love to make reservations for you.

"Nice Hotel for trip to Kings Canyon National Park"

5
16/08/2017

I found this hotel for a road trip from S. CA on our way to visit Kings Canyon. I was a little leary of the location next to an airport, but I was pleasantly surprised at this hotel. There were no noise from the airport, the rooms and hotel lobby looked new and nicely decorated and the price was right. The breakfast buffet had all of the breakfast items I expect. My only downside was a noisy air condition unit when it cycled on and off. But with the convenient location off of 180, it was perfect for our stopover on the way to the park that I wouldn't hesitate to book again.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you for taking the time to share your guest experience with us. We are so pleased that you found our hotel to fit all of your needs. Please let us know when you are back our way again, safe travels! ~ Kim

"Better than Expected!"

4
12/08/2017

When we were driving up towards the hotel, the area surrounding it looked very sketchy, and with homeless nearby. There was construction going on for a Marriott next door to it, and one day was loud enough to hear through the walls(which usually insulated well, considering we were located by the ice machine and could not hear it being used, and located by the airport). We read reviews about cars getting broken into, but luckily ours wasn't. We could see our car from our window which was nice. The location was far from the center of town and the hospital we needed to go to for our daughter's follow-up. And traffic is terrible, everything took twice as long to get to. Which is not their fault, but something to be aware of if you need to drive anywhere in Fresno. The master bedroom would've been nicer if it had a lock on the door for extra privacy. The bar area would be better at night if they used some mood lighting. It was way too bright. Also, we didn't go to the bar because it was filled with construction workers from the Marriott they are building. We liked the friendly staff who made check-in smooth and answered all our questions. We made a lot of special requests online first, such as: early check-in, an extra bed for our 12 year old, a bathtub, downstairs(our 17 year old daughter is on crutches), and a room by the pool. All which were already fulfilled when we arrived. They also honored our last request of late check-out and we got to stay until 2pm. All these requests were no charge. The room was very clean, the king-sized bedroom was huge(they could've fit a pool table in there next to us!), we had our own T.V., mirrored closet, lots of drawers, an alarm clock and a door. Bathroom had a shower/tub combination and was clean. They supplied a hairdryer, shampoo/conditioner, bar soap and lotion. It also had a door on it, which we were happy about because we read at other hotels they sometimes don't have a door on the bathroom(and it locked too!). The living room fit the extra bed we requested nicely, had a fold-out couch(which had springs, but our teenager said it was comfortable), two comfy chairs, a T.V., a table that had an extra table that slid out for family meals and a swivel chair if you wanted to use it as a desk. Nice black-out shades in both rooms, and enough plugs for all our devices. The maid was really friendly, I just had her vacuum since the room was still clean, and give us extra supplies of towels etc. The breakfast area was nice with a view of the pool. The fruit was really fresh and croissants were good. The first day they had electrical problems so they only had cold breakfast, which was ok. Our daughters liked the muffins/pastries and fruit. They were very nice about trying to make everyone happy because of the electrical problem. Said they'd heat up anything for guests if they needed it in their kitchen. Next day they had it working, and we made croissant egg sandwiches, while our girls liked the fluffy waffles(make your own) and yogurt parfaits. Didn't use the bar but thought it was nice they had it. Checked out the gym, small but adequate. The pool area was very nice. The pool was very clean, and they had a spa that was nice to soak in. One day the maintenance guy let us in early to enjoy the spa before it was open and while our girls were still asleep in the room. He was hosing off the patio and getting everything clean, a real nice guy. We enjoyed the gazebo and dipping in the pool, especially because it was so hot outside. The area is very pleasant, with the hedges and trees it makes it more private and nicer than looking at the parking lot or empty lot. We also loved that Little Caesar's and Starbuck's were next door. They also had a sub place too.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. Thank you for your detailed review of your recent guest experience. We are happy that you enjoyed your overall stay. We welcome you back on future visits and safe travels until we see you again! ~ Kim

"Wonderful Stay!"

5
11/08/2017

Not only was this hotel clean, safe, quiet and wonderfully located, but the staff was very friendly. The check in and check out process were both smooth and fast. We would definitely stay here again, if we found ourselves in this area.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Wow! Thank you so very much for taking the time to share your guest experience with us. We are pleased that you fit all of your needs and welcome you back again soon for future visits! Safe travels, Kim

"bad experience"

2
09/08/2017

a) Bad wi-fi- very old school type of wifi b) room smelled bad - everything looked so old. c) water not draining in the wash basin d) looks like there was a leak in the carpet near to the refrigerator e) Morning - no hot breakfast because of some electric issues. I paid almost 180$ for one night and as you see from my above feedback , it was not even worth 100$ a night.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you again for speaking with us prior to your departure and for sharing your recent guest stay with us. Due to unforeseen circumstances with our power outage, we apologize for our conscious decision to offer a limited breakfast selection. Please understand that we care about our guests health and well being. By not being able to ensure our food offering is at the appropriate temperatures; we chose to offer a limited breakfast offering until appropriate repairs we made. We truly apologize for the inconvenience you experienced.

"Descent Stay"

4
06/08/2017

Room was clean. Bed was comfortable. Got a good night sleep. Staff and service was friendly, courteous, helpful and eager to please. Good rate for value. Amenities were as stated on website. Shuttle to airport was on time and driver was friendly and helpful.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. Thank you for your review and for choosing our hotel. If you're traveling to our area again soon; don't hesitate to contact us. Safe travels ~ Kim

"Excellent hotel near Fresno Airport"

5
05/08/2017

An excellent hotel to stay near Fresno Airport. A clean and well maintained facility with friendly staff. I have stayed at this hotel many times and have enjoyed my stay. The breakfast served is of a good quality, the presentation is perfect.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Wow, thank you for sharing such a great review of your recent stay! As a returning guest, we appreciate you and enjoy seeing that we make each trip better than the next. We welcome you back soon, safe travels! ~ Kim

"Some items in room not functioning but overall good stay"

4
02/08/2017

I picked this location due to proximity to the airport for an early morning flight. Room was ready when we arrived. There was plenty of free parking. We enjoyed the outdoor pool. The hotel offered a shuttle to the airport (which I did not need due to a rental car). They indicated there would be an early "grab and go breakfast" for our early departure but that did not materialize... Two annoyances were the dripping tub and the sink drain broken into the closed position - not allowing water to drain from the sink. We had to pry the drain up with fingernails to get the dirty water to drain. We did not report or request a new room since we had but a few hours before heading out for an incredibly early 6am flight. I would stay here again - proximity to airport was ideal.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. We appreciate you taking the time to share your recent guest experience with us. With such an early flight, we certainly are sorry to hear that several items during your stay did not meet your expectations. Thank you for assisting us in delivering a wonderful hotel and please let us know when we can make future reservations for you, I am sure you will be pleased. Safe travels, Kim

"Nice"

5
31/07/2017

We got in at 11 pm and the lobby was so busy! I was greeted by a super friendly and helpful man working the desk. It was a very positive experience checking in. We were so tired and everyone was so wide awake! Our room was nice, clean, very comfortable. My granddaughter said "this bathroom is as big as my whole bedroom at home!" I think it was an accessible room maybe that is why. The bed was comfortable. It is off a highway and there are train tracks, but we did not notice any noise or sounds of neighboring rooms. Breakfast was really good, loved the watermelon! The pool was warm and a nice outdoor space. We had a very peaceful stay.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you so very much for sharing your guest experience with us! We so happy that the entire family enjoyed themselves and definitely welcome you back soon. Safe travels until we see you again ~ Kim

"Across from Airport, but you'll never hear the planes."

4
27/07/2017

Even though it's literally across the street from the airport, you'll never hear the planes here. It's kind of amazing. Nice pool and barbecue area. Great place to stay if you want to go to Sequoia National park, which is about 50 minutes away. Nice desk in the room and comfortable bed. The people who work here are very attentive: Noy, Ginka, Melissa all made my stay better. You feel like the people here actually care. Great for long-term business trips.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you so very much for your positive review and for recommending us to friends, family and other travelers! Glad to hear that we were able to offer a refuge and a wonderful central point for all your travel needs. We welcome you back on future visits; safe travels! Kim

"Great professional staff and service-full bar lounge area-24hr airport shuttle -wonderful hotel-but noisy A/C"

4
26/07/2017

I loved this hotel--great service--good airport location--on time 24 hr shuttle to airport service. Thought I'd found the best hotel for my frequent Fresno trips. The room A/C (stays cool but) isn't central air and was rattle-y and noisy enough to cause disruptive sleep. IF this hotel had central A/C, instead of old fashioned noisy A/C I'd have given it a 10 across the board. If you're a heavy sleeper it may not bother you

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for your positive comments and I am pleased that you had a good stay overall. We apologize for the inconveniences that you experienced and will take necessary steps to ensure our guest accommodations offer a great night's rest. We welcome you back to experience the progress we have made. Safe travels ~ Kim

"Great Hotel right at the Airport"

5
24/07/2017

We were looking for a room close to the Fresno Airport. Found the Best Western Plus online. Nice hotel for the price. Staff was extremely friendly, room was clean and bed was comfortable. Air conditioner was a little noisy, but not terrible. Breakfast was included and was not bad. I would recommend

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. Thank you for choosing our hotel for your recent stay! Sharing your guest experience and recommending us means to others means the world. We welcome you back on future visits, safe travels! ~ Kim

"Great hotel with EV charger"

5
22/07/2017

I haven't stayed at a Best Western in at least 20 years. I only stayed here for the EV charger. Best Western is much nicer than I remember. The room was very nice, and clean. The breakfast had healthy options. And obviously, the EV charger was very convenient. I will now stay at Best Western in the future.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you for letting our hotel renew your interest in our Best Western family of brands. Being one of the first hotels in Fresno/Clovis offering the EV Chargers; we definitely look forward to seeing you on future visits.

"Convenient location"

5
22/07/2017

This is out 2nd time staying at this location. The hotel is very quiet and clean. It has a nice outdoor pool. The staff is so friendly and helpful. One of the best breakfasts included offered at any hotel I have stayed. It's right across street from the Fresno airport. An easy drive to Yosemite and many other locations.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Welcome back dear guest! Thank you for your positive comments. We are so glad to hear that you enjoyed your stay once again. Please let us know if we can assist with reservations for your next visit. Safe travels!

"Very nice hotel and location"

4
17/07/2017

We liked this hotel for it location. It's close to the airport and to Sequoia and Kings Canyon Parks. We also liked it because it was clean, roomy, had a great breakfast, except for the strange sausage links, and a nice outside pool. The staff was friendly and helpful as well.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for sharing your recent guest experience with us. We are pleased that our location was convenient, comfortable for you. Our smiling staff looks forward to welcoming you back soon.

"Best Place ever"

5
16/07/2017

If you are going to Yosemite or Kings Canyon and couldn't find a spot cause you didn't know you had to make reservations. This is the best place to stay. Paula at front desk will hook you up. Worried about the food you brought, well no worries just sit back enjoy the pool and jacuzzi while dad BBQs that's right they have a BBQ there to use and the kids can enjoy swimming. Get this they even have a bar for the adults. And in the Am you can enjoy free breakfast before your drive up to ether Yosemite or Kings Canyon then after drive back and enjoy the hotel one again without the bugs and heat.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you for sharing your recent guest experience with us. We are so happy to hear that you were able to enjoy all of our "home-away-from-home" amenities. We'll be sure to relay to our team what a positive impact they had on your visit. We welcome you back soon! Safe travels, Kim.

"Very comfortable stay"

5
16/07/2017

The rooms here are large, clean, and comfortable. The staff is very friendly and helpful. I've stayed here before and specifically asked my employer to book me here from now on. My stay was less expensive this time than last...I think due to a "multiple night discount" that I don't remember being available the last time I stayed.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. Thank you for the wonderful review and definitely look forward to seeing you on your next visit. We would love to have you as a preferred corporate guest should you be traveling often; please don't hesitate to contact me directly and I would be happy to coordinate your next stay for you. ~ Safe travel, Kim

"Great hotel"

5
12/07/2017

This hotel is clean and well managed. All of the employees welcomed me to the hotel and greeted me with a smile throughout my stay.. The breakfast was very nice and the pool area is very inviting. Stay here!! you won't regret it!!!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. It makes our day to see our guests recommending us to friends, family and other travelers! We are happy that your enjoyed our service, guest accommodations and welcome you back soon. Safe travels ~ Kim

"Convienient, comfortable and free breakfast"

4
04/07/2017

For a quick night over the price was right at $125. Free airport shuttle and breakfast included was a good value, only a few blocks from the airport. Rooms were clean and reasonable updated, used by airline crews was quiet at night

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
We are pleased that you found our hotel to meet your needs while visiting. Our convenient location to the airport and National Parks; provides the hotel an eclectic mix of both business and leisure guests. Definitely look forward to seeing you again soon. Safe travel ~ Kim

"brief but great stay"

5
04/07/2017

This Best Western is a wonderful, friendly, clean hotel. Helpful staff. Comfortable room with adequate space for suitcases, etc. Great location right near Fresno airport for return trip from Yosemite.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. We appreciate you taking the time to share and thank you for the wonderful review! Whether it be a short or longer stay; we are happy to arrange it for you and welcome you back soon. Safe travels ~ Kim

"Great airport hotel"

5
03/07/2017

Large comfortable room with friendly staff. Michael at the front desk greeted us with a warm smile and quickly checked us in. He anticipated all of our questions including restaurant recommendations and mentioning there'd be grab-and-go items as we'd be checking out before the official breakfast began. The hotel is right across the street from the airport but is surprisingly quiet. There is also a gas station across the street, which is perfect for those last minute car rental fill ups. Would absolutely stay here again!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for your fantastic review and for recognizing our team! So happy that you found our location and look forward to seeing you on future visits. Safe travels ~ Kim

"Best Stay in Fresno yet..."

4
03/07/2017

We had a very comfortable stay at this Best Western, and I have to say perhaps the best stay in Fresno after the last few years visiting my son in school here. The suite we got was roomy, clean, the staff bent over backwards to accommodate our needs and the breakfast was decent. Anyone that knows Fresno, knows this is hard to come by in their Hotels, as there are no high-end places to stay. My only complaint, which others have had in their reviews is the air-conditioning noise. I mention it because I believe it is something they could resolve. Once you get to sleep it's fine, but very annoying until then. I don't think this takes much away from the positives mentioned, however.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. We definitely thank you for recommending us to others as they travel into Fresno. In lieu of the triple digit heat our city experience, thank you for bringing to our attention to the air unit in your guest room; our engineering team has serviced the issue. We welcome you back on future visits...safe travels! ~ Kim

"Comfortable, cool AC, good breakfast"

5
02/07/2017

Hotel staff were all great. Housekeeping, breakfast and front desk staff were all helpful, kind and willing to help when needed. Kids really enjoyed the outdoor pool and breakfast was good. AC in our room was noisy but at that point, we were just happy to have cold air after spending the previous 2 nights in Yosemite without air! I would stay here again if in the area.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you for your excellent rating and for sharing your guest experience with us. Our team definitely takes pride in taking care of our guests. We welcome you back on future visits; safe travels ~ Kim

"Nice Property a Bit Far From Restaurants, etc"

4
28/06/2017

We stayed here for a night in a month long family road trip and were impressed. The rooms are spacious, clean and quiet. The beds were comfortable and the bathrooms nice. The outdoor pool was great for the kids on a hot summer evening. Breakfast was above average for this kind of hotel, with several hot options and good cantaloupe and honeydew mellon. For those not using the airport, the location of the hotel is a bit odd. It is conveniently near the interstate, but there are not a lot of food or entertainment options nearby (there is a combo Quiznos, Little Caesars and Starbucks next door). Most of the newer restaurants, shops and movies are in the northern section of town, about 15 minutes away. There is a Whole Foods nearby. A nice hotel that is well run and perfect for someone using the airport or just needs a place to crash for a night.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your guest experience with us was a memorable one! Let us know when you are visiting again and our "Foodie" hotel team experts can give you some great Fresno/Clovis "must eat" establishments definitely worth exploring. Thank you for recommending us to other and welcome you back soon!

"Two airport stays"

5
27/06/2017

This is absolutely the best airport hotel stay we've had in a long time. Really nice staff, very helpful, good breakfast. We were here in the ,middle of a terrible heat wave but our room was cool and comfy. Strongly recommend,

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for the wonderful review sharing your guest experience with us. It definitely pleases our team to know how much of an impact they made on your experience. Although braving the triple digit heat; so glad you were able to stay cool and relaxed! We welcome you back soon...safe travels! Kim

"Perfect for family of 4 and under"

5
25/06/2017

Hotel ground is clean and professional. BBQ grill available in the pool area. You can borrow the tools from the front desk. Towels are provided as well. The breakfast/lounge area is open till 10pm. Great place to hang out and watch some sports. Fitness room is open 24/7. Towels and water are provided. Staffs are very friendly. Breakfast area is constantly being re stocked. She always asks everybody if there's anything we need to get before she closes it down. Elevators are working perfectly as of today. The little snack store next to front desk is well stocked. The location is perfect cuz it's right next to Starbucks, Quizno and a pizza place. The room comes w one king and one sofa which is ok for family of 4 and under. Just remember to ask for linens and all when you check in. Oh and extra towels if you have more than two ppl. Conclusion: very good property. Will return.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Family Guest. Thank you for the wonderful review and for recommending us to other travelers. We are happy that you were able to enjoy all of our hotel offerings and definitely welcome you back on future visits! Safe travels ~ Kim

"Regrettable Experience"

1
18/06/2017

We booked here due to location and because they had two EV chargers since we knew we needed to charge overnight. When we arrived both EV chargers were non-functional and they said they didn't even have someone schedule to come and look at them until the following week. They didn't offer outlets or anything to try to accommodate for the broken chargers, so we were stuck. Also, one elevator was out and the WIFI didn't work in the room (my 1990 modem was faster than this wifi). They told us we couldn't cancel to go somewhere else since we booked through an online site (Hotels.com) I think. We headed out for some dinner and to call the online site and the 2nd (of two) elevators was stuck with people in it. We then called the online site and they cancelled the 2nd night, but said Best Western wouldn't cancel the reservation for that night, so we were stuck. When we arrived, we asked why they wouldn't cancel and said it was their policy. We had to go to bed very early to get up and go to another location to charge the vehicle, but at 11pm I think, they called and said we could cancel for the evening if we wanted. Unbelievable. We said it was too late and we already made plans and tried to go back to bed. They then called again 15 minutes later and we just unplugged the phone.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. Thank you for your candid feedback. I apologize for the experience you endured during your stay. All of your comments are essential to educating our team about providing commendable customer service and exceeding guest expectations. All operational items relayed have been addressed are in working condition; I would love to personally handle your reservation the next time you may be traveling to Fresno. Safe travels ~ Kim

"mehh"

3
18/06/2017

Check in excellent, Room smells really musty. Remote didn't work. All elevators were out of order during evening. Inconvenience since I have knee problems taking stairs. Not worth price due to bad smell. Free breakfast included but eggs/bacon not good.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. We appreciate you taking the time to share your recent stay with us. I am very sorry to hear that several things throughout your stay did not meet your expectations. Your comments and concerns have been addressed and we do hope that you will give us another chance to "wow" you the next time you are in town. Safe travels ~ Kim

"Best Western at Fresno Airport"

5
16/06/2017

The stay was quite comfortable and relaxing. We had excellent service from knownledgeable, friendly and attentive staff. We enjoyed a variety of complimentary breakfast foods to choose from including fresh waffles daily. You could pour your own and make a mess which was cleaned up promptly! Lovely establishment with a nice, clean presentation with excellent shuttle service to and from the airport. There are a couple eateries right next to the complex also. Very convenient and you just can't beat the location. You can get to all the main attractions from here... Except Sequioa National Park. That was quite an adventure. You have to go to Visalia to get a tour bus to see Sequioa National Park. Catch the V-Line from the airport and then get the park shuttle to pick you up there. Its simply AMAZING! Yosemite is another long bus ride which picks up right at the airport... 4 hours, so start early. We left at 4:30 am! Also, ask about the Forestiere subterranean garden. His story and this site is a treat for everyone and it's not too far away. A completely unique experience, it really is!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Wow! We truly appreciate your kind words and overjoyed to see that our central location afforded you the ease of seeing all of our beautiful area attractions during your recent stay. I must say I love to see our guests make their own famous "BW Waffle"; from adding whipped cream any number of assorted toppings...makes us all feel like a kid again. Thank you for recommending us to other and we welcome you back on future visits very soon; safe travels ~ Kim

"Nice clean comfortable rooms. I enjoy staying here."

4
15/06/2017

I have stayed in several hotels in Fresno, I love this hotel, it's my favorite in this area. They are caring, they have a great breakfast, comfortable bed and clean room. The pool is nice, and their business center more or less works fine. I always request this hotel. Their rates are more or less average.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you so very much for making our hotel your second home when you're in Fresno! We appreciate your loyalty and your continued trust in our team. We welcome you back soon, safe travels! ~ Kim

"Convenient And good"

4
14/06/2017

The bestwestern airport hotel is one of the best BW I used this trip. Modern, spacious, plenty car park spaces. The pool is sheltered the building. Close to the hotel are Starbucks and dome fast food and take away places. I had a room on the ground floor. Not a good idea. Though the rest of the hotel is quiet enough, the ground floor is directly connected with the reception, breakfast room annex bar area. Some unpleasant guests were making rude noises and burping loudly well after bar closing, very audible in my room, which was annoying as I had only a short night, getting up at 0400 for my connecting flight. So: good hotel but avoid rooms on the first floor.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Guest. Thank you for ranking us at the top of your trip list and for recommending us to other travelers; we truly appreciated you taking the time to share your guest experience with us. We will definitely take note on your next visit and I will personally ensure a higher floor is reserved for you. Safe travels ~ Kim

"Great place for families and groups"

5
12/06/2017

We stayed at the Best Western Plus Fresno Airport Hotel in Fresno for my teenage daughter's softball tournament. Everyone at the hotel was very friendly and helpful. The hotel was clean and had everything we could ask for. We would definitely stay again and recommend to others.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending us to other travelers. Our entire hotel team definitely enjoys accommodating our teams and we look forward to many more visits in the future! Safe travels ~ Kim

"Pleasant surprise"

5
12/06/2017

THANK YOU BW staff it was a pleasant expreriance from check in to check out. Would stay at this location again the next time our travels bring is to the fresno area. We travel for competitive softball and a regular basis and head to Fresno at least once a year.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
We appreciate you sharing your guest experience with us. Thank you for the perfect rating and our team will be pleased to learn that they were able to make your stay a great one! Please do not hesitate to contact us if there is anything we can assist with. Safe travels ~ Kim

"Great Stay at Frenso Airport Best Western"

5
06/06/2017

I travel often for work and usually stay at BW. This was one of the best BW I've stayed in. The fitness center was top notch, and the breakfast was excellent. I'm a coffee drinker and appreciated the Starbucks next door for quality coffee. Staff and cleanliness of this BW was superb!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for your Best Western loyalty and such a fantastic review of your stay! We are happy to hear that you enjoyed both your Indoor and Outdoor surroundings; definitely welcome you back on future trips! Safe travels ~ Kim

"Old hotel and it shows badly"

3
06/06/2017

No vent in bathroom, old toilet "ran" and we had to keep tank lid off to stop it, air conditioner extremely loud. Breakfast cold. Staff did not inform us room key would "expire" before our time to leave and we were locked out. Bed HARD.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for your candid feedback. All of your comments are essential to ensure we are offering excellent accommodations and superior customer service. We have discussed your experience with all departments; please feel free to contact me personally when making your next reservation with us...we would love to "SHOW" you the difference. Safe travels and thank you again ~ Kim

"I was surprised this place was so good!"

5
05/06/2017

A little ways off hwy 99 but worth the drive if you want clean, quality and value. Starbucks and Quizno's located next to the parking lot. Best TV I've watched in a hotel in a long time. Friendly staff.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest! We are so pleased you found us; short drive from the 99 and adjacent to the Fresno Yosemite International Airport. More importantly, you thoroughly enjoyed your guest experience with us. Safe travels until we see you again! ~ Kim

"All around awesome"

5
30/05/2017

Everything was amazing from the time we got there to the time we left. We were checked in by Michael and Melissa both wonderful and very professional. We stayed in the double queen suite and it was so nice and very quiet. There was 4 of us including a 5 year old and it was great to have that extra "living room" space for him to play with his legos. The beds were comfortable and the whole entire space was spotless. We needed extra towels in the middle of the night since we got back to the hotel so late after being out all day and ray brought them up within minutes. We stayed for 2 nights and was able to enjoy breakfast twice which was delicious. There were so many people at the breakfast area since the hotel was full and Sondra and Aracely were so pleasant making us and everyone else feel welcome while making sure all the food and milk was continually replenished. There was even a BW heart in the middle of the waffles. I thought that was so cute. Several times during the trip we had to reactivate our keys because we kept putting it by our phones and Paula was very understanding and nice. I felt bad that we kept repeating the same mistake. Then on the last night we were so exhausted from all our running around town and called down and spoke to Adam asking for a late check-out for 1 pm. I was afraid that we wouldn't be able to, but he made it happen with no problems. All the staff were so nice. The room was beautiful. If you are planning on coming to Fresno I would absolutely recommend this place. If it's with several family members then you should get the suite! We also go a receipt under our door before we left. Check-out was fast and easy. Thank you so much to the hotel for making our stay so lovely.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Fantastic review! Thank you so very much for recreating your wonderful experience at our hotel during your recent stay. I am so pleased that our team made your stay even that more special; I will be sure to share your comments in addition to giving our team a big "high 5"! The best "thank you" we could receive is your return...we welcome you back soon! Safe travels - Kim

"Nice place"

5
29/05/2017

Breakfast is nice ! We would stay again if needed- pool looked nice but didn't have time to try it out /beds comfy air conditioner loud but overall a great stay----it's fresno so there's that...it's all good

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. So happy to hear that you enjoyed your guest experience with us and thank you for recommending us to others. We definitely Welcome you back for some great relaxation time in our pool and Jacuzzi! Safe travels ~ Kim

"Very Nice but AC Noisy"

4
29/05/2017

The free breakfast was wonderful, the staff was very friendly, the room and bed were very nice. The only problem was that the room AC roared and made noises all night except when it cut off and it was dead quiet. We recommend that when you select your room, make sure the AC isn't loud before you settle in, in case you have to change rooms (and hopefully, not all the AC units are as loud).

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for your positive comments and I am pleased that you had a good stay overall. I do apologize for the inconvenience you experienced. Our team regularly performs quality checks and will ensure your guest concerns are addressed. Safe travels ~ Kim

"This is the place to stay next to the Fresno airport"

4
24/05/2017

Beautiful building, Excellent service elegant lobby with a bar. This is possibly the nicest hotel anywhere near the hotel. Very clean rooms and roomy rooms staff was very helpful and considerate. The only downside of my stay was that my room was right next to the bar and it was a little loud so if you want peace and quiet request a room away from the bar.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for your sharing your guest experience with us! I am pleased that you had a great stay overall and do apologize for the inconvenience you experienced. Our Jet Lounge is open daily from 5:30pm-10:00pm Monday to Friday only with libations and light menu offerings for our guests. Your recommendation means the world to us. Please let us know when you are back with us again and we'll make sure your guest room location is enjoyable. Safe travels ~ Kim

"Great experience"

5
24/05/2017

We stayed at the BW the night before our return flight since we were scheduled to fly out at 5:45 a.m. Our flight was delayed necessitating rescheduling a flight for the following day. BW smoothly accommodated us with another night. The a/c malfunctioned in our room & couldn't be immediately repaired, but we were easily moved to another room. All staff members were extremely helpful and friendly. The hotel was very clean and attractive and the breakfast was plentiful & varied. We would highly recommend this hotel to others!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for choosing us "again"! So happy that our team's warm welcome and comfortable offerings provided refuge from the stresses of airline travel. Thank you for your patience and trust in allowing us to relocate you during your stay during this hot week. Hope to see you on future visits; safe travels! ~ Kim

"Beautiful property! "

5
22/05/2017

This hotel essentially next-door to the Fresno airport is apparently new it is beautiful the staff are amazingly friendly and want you to be welcome and to be helpful. I highly recommend this property if you're flying into or out of the Fresno airport or Yosemite area

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
We are delighted that you chose our hotel and glad to hear we made you feel right at home! Thank you for sharing your guest experience with us and we love your recommendation to returning and future guests. I look forward to seeing you on future visits, safe travels ~ Kim

"Airport hotel Fresno"

5
21/05/2017

Wonderful service, clean & comfortable rooms, nice breakfast just 5 minutes from airport. The staff was very friendly & accomodating Highly recommend this if wanting to stay near the airport & have a early or late flight

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to friends, family and other travelers. Our entire hotel team strives to ensure we make our guests feel welcomed; definitely look forward to seeing you on future visits! - Safe Travels, Kim

"Good airport hotel"

4
19/05/2017

The trip to the airport is less than 5 minutes. The shuttle driver was friendly and the hotel makes frequent trips to the airport. The lobby has an overall feel of the hotel is positive. it has the feel of a newer and more updated atmosphere. The rooms are large and have comfortable furniture, including the bed. I was a little unnerved by the cosmetic damage to some of outside of the room doors. While it may have been the cleaning cart that gauged the doors, it had the feeling of someone kicking at the door. I had an early flight, and they had some breakfast items and small bags for those who wouldn't be there for breakfast. Above average.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Dear early morning guest. Thank you for your review and for recommending us to other travelers. I am pleased to hear that you enjoyed our team and our "Grab & Go" breakfast and hoping you will be pleased to know that our hotel is slated for many upgrades. New doors, microwaves in all guest rooms...many surprises in store, we welcome you back. Safe travels ~ Kim

"Quality next To The Airport"

5
16/05/2017

This location makes it easy to come and go from the airport. It is also convenient to locations in Fresno through the access to freeways. It only takes minutes to get to freeways out of town and to Yosemite. The hotel is well run, very clean, friendly staff, good bed and breakfast.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you dear guest for taking the time to give us your feedback regarding your recent stay. Location is definitely "key" and I am elated that you found us to be convenient. Where you able to explore the area? If not, please visit us again and we'll be happy to share with you must-visit attractions as well as some hidden treasures in the area. Safe travels ~ Kim

"Good Airport Hotel Choice"

4
16/05/2017

The hotel is clean, quiet and close to freeway access if you are driving your own car. The hotel has free transportation to points of interest or the airport. Breakfast had limited offerings and was mediocre. The eggs offered were a type of poached egg with yolks well cooked and sautéed squash - yet with only one person working this area, they were out of them during the time of our breakfast.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you for your recent stay and we appreciate your guest review. I am happy to see that our location fit all your needs although concerned that our breakfast offering of the day did not meet your standards. Our Best Western Plus Fresno Airport Hotel's complimentary full deluxe breakfast strives to offer a daily changing variety of items to please all traveling palates. Just so happened this week; we introduced our Seasonal Summer Sautees...fresh Fresno/Clovis veggie pairings to start your day off right. Definitely look forward to your return and ensuring you don't leave on an empty stomach...safe travels! ~ Kim

"New, clean, very near airport"

5
14/05/2017

Fast food restaurants within easy walking distance. Nice lobby, pool, hot tub. Rooms are clean and spacious. Very good staff. The receptionist, Melissa, had 9 guests trying to check in at once. She handled all of us in a very calm, cool and professional manner. Only a few minutes shuttle drive from airport.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
We strive for the "5" and happy to see we delivered! Thank you for recognizing our great team and the positive comments, we hope your next stay is right around the corner. Safe travels and thank you for sharing your guest experience with us. ~ Kim

"Constant Business Traveler"

5
14/05/2017

Clean hotel. Clean and comfortable room. Easy access to airport and local businesses. Great Breakfast. Knowledgeable staff on local area and staff that went extra distance in assisting a guest. Great pool

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
So happy that you found our Best Western Plus Fresno Airport Hotel to be a fantastic spot for all your business and guest needs. Being a "Constant Business Traveler", we know how important your hotel selection is...thank you for being our loyal guest and look forward to seeing you on future visits. Safe travels ~ Kim

"False advertising/ health risk"

2
12/05/2017

I must say that I've previously reported great experiences in staying at this hotel numerous times each year, however an issue I've brought up numerous times continues to fall on "deaf ears" with hotel management. This hotel claims to be a "100% smoke-free property", however at any given time you literally will have to walk through a cloud of smoke to enter the lobby! Simply disgusting, not to mention a significant health risk! Also this "100% smoke-free property" apparently allows smoking in the pool area, to include guests smoking while in the hot tub & even while actually standing in the pool! Intelligent non-smoking guests have left the pool area because of this! Obviously this is 2017 & basically everyone on the planet knows that smoking is bad for everyone's health, not cool, & just plain stupid! So why does this "100% smoke-free property" allow this to continue at this Best Western Plus? Even staff members will tell you that management doesn't care about people's health, just about money. Sad. So apparently if you don't care about increasing your chances of cancer, then stay at this hotel! Management: this is NOT a "100% smoke-free property" as you claim. Shame on you!

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
Thank you Stephen for taking the time to relay such a detailed review and for voicing additional concerns regarding the health risks in relationship to smoking. We take pride in being a "100% smoke-free" hotel and value each time you relay items to our team. Please know that in an effort to accommodate "all" of our valued guests, we do offer two designated areas outdoors only. Our "public outdoor recreational" areas are non-smoking as well; it is with my personal apology and commitment to continue to enforce our policy to ensure everyone breathes fresh air. ~ Kim

"Fresno Business Trip"

5
10/05/2017

Excellent stay and friendly service. Close to the airport. Decent breakfast in the morning and a lounge / bar in the evenings. Head to Old Town Clovis for a great Mexican meal and excellent margaritas at Salsa's - 10 minutes drive!

"Convenient and reasonable"

4
02/05/2017

My family needed a hotel near the Fresno airport to catch a morning flight. I like BW Plus properties because they are clean and comfortable, and this one did not disappoint. Front desk customer service was excellent, the lobby is open and spacious, the beds were comfy, and the location safe. We found a great place to eat by the CSU campus nearby, and there is a Starbucks right by the hotel. Breakfast is included- the usual Continental buffet items were better than average quality. There is a pleasant pool and spa. I would stay here again.

Kim B, Director of Sales at Best Western Plus Fresno Airport Hotel, responded to this review
We truly appreciate your loyalty to our BW Family and love to hearing that our Best Western Plus Fresno Airport Hotel provided you a wonderful respite before an early flight. Thank you for sharing your guest experience with us...safe travels until we see you again! ~ Kim

"Clean Quiet Rooms"

4
23/04/2017

We typically stay at BW or Hilton Hotels because there are no surprises. This BW Hotel is clean and quiet. The advantage that BW has, is that the widows open. I love this because fresh air is important to ones health. When we arrived they did not have the room we asked for. They upgraded us to another room. I am so impressed with their customer service. The young woman at the desk was professional and courteous in making sure we were happy with our room. Good customer service always wins.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
We truly appreciate your loyalty to our Best Western Plus Brand and are extremely happy that your expectations we met with our Best Western Plus Fresno Airport Hotel. We strive to provide excellent customer service to ensure your guest experience is memorable. We definitely look forward to seeing you on future visits, safe travels! - Kim

"Excellent value, very friendly staff and perfect location for next day air travel from Fresno air terminal"

5
18/04/2017

We stayed here prior to an early flight from Fresno Air Terminal. The room was new in appearance and super clean and fresh. The staff was super friendly and efficient. I highly recommend this hotel as I have nothing to criticise.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
We are honored that you selected our hotel for a restful night prior to your early morning flight. Your guest experience means the most to us and by sharing; you assist us in making each and every stay even better. We look forward to seeing you again soon, safe travels! - Kim

"A Dancers Life"

5
13/04/2017

Myself and another family friend reserved two rooms for a dance workshop being held at E Clovis H.S. Check-in was fast and easy, room was very nice, clean and spacious. We had a sofa bed it wasn't to comfortable, however they never are. Bar available with very good drinks and I was able to take it to my room. Breakfast was a little busy with not to much area to sit, however we made it work for 2 days. Our third morning hardly anyone in breakfast, nice and quite. Kids loved the pool and spa, very clean area. We even BBQ 2 nights which made it very convenient for the 7 of us. The hotel even had the tools to BBQ. Little Caesars, Quiznos and Starbucks in the same premises. HOUSEKEEPING!!!! was amazing thumbs up to them!!! Trisha made our stay even better!!!! Definitely coming back next year to this hotel!

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
We are so happy that you were able to kick up your feet learning some new choreography all the while resting and enjoying your down time with family and friends. Thank you for sharing your action packed stay and for choosing us to helping in make such great memories. On behalf of our entire team...safe travels and look forward to seeing you next year! ~ Kim

"Not really a plus hotel"

3
13/04/2017

The tub was terrible. We both stood in standing water from the start of when we turned on the shower. The housekeeping staff should of had it taken care of when it first started backing up. By the way it so SLOWLY drained out-it had been like that for a long time.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we used the feedback you gave us to further escalate this issue to our Engineering Team for resolution. Thank you for bringing this to our attention so that we may implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Safe travels ~ Kim

"Airport Convenient and Very Good"

5
11/04/2017

If you are flying in or out of Fresno, this hotel is convenient and offers real value, it is highly recommended. The airport is a five minute free shuttle ride away, the rooms are well equipped, clean, quiet, and a free breakfast buffet is provided. The staff is friendly and efficient; there really isn't anything not to like about this hotel. When making reservations, I noticed several different rates for the same room at this hotel, be sure to check several booking sites to get the best rate.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you so very much choosing us as your go to hotel when traveling to or through our great city of Fresno, CA. Recommending us to all of your family and friends means allot to us, so on your next visits please feel free to contact us directly for extra special service! Safe travels and thank you again for sharing your guest experience with us. ~ Kim

"Staff makes a good hotel great"

5
10/04/2017

We stayed at this hotel as a part of a wedding block, so did not research it ourselves before booking or arriving. Best Western has a great reputation, so we were not surprised that the rooms were updated, clean, and had what we needed. The breakfast provided was great (if a little crowded - lots of families at this hotel), and the hot tub was perfect for some relaxation in the afternoon. The beds were comfy, rooms were fairly well insulated from noise, parking is easy, AC was quiet, and the TV worked great! What really blew us away as a part of our stay was how friendly and helpful the staff was at this location! From check in (late night) to breakfast to housekeeping, every staff member was friendly, and made conversation when we saw them in the elevator or hallway. Housekeeping worked around our schedule (leaving for wedding, napping kid, etc.) and laughed and played with our toddler in the halls. During a busy breakfast time, the staff restocking and cleaning up was still friendly and making sure we all had what we needed. I even saw a guy who I think was on the cleaning crew help some guests find the towels in the pool area. Everything they were doing was to make the guest experience more pleasant.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for allowing us to assist in creating the wonderful memories you have shared with your family and friends while attending the recent nuptials. We value this guest experience you have shared and look forward to the next Fresno family outing! Safe travels ~ Kim

"Perfect for our needs! "

5
05/04/2017

We came to escape the rainy Pacific Northwest and the best western was perfect for our family! The pool gets sunshine all day (chilly but refreshing), the breakfast is good, the rooms are clean and the staff is very friendly! Would definitely stay here again! And recommend it to anyone!

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
So happy that your family enjoyed fun, relaxation and fantastic sunshine during your stay. Thank you for sharing your guest experience with us, we are always striving to make each stay more memorable than the last. Safe travels and we look forward to seeing you again on future sunny escapes! - Kim

"Passing Through on Way to LA"

3
02/04/2017

Decent hotel, close to airport. They were out of double queen rooms so four of us had to share a King room with pullout couch. Since we were a family of four and indicated when we made the reservation that we'd be using the pullout bed, it would have been nice if the bedding was in the room (as we presumed it would be) instead of having to request it from housekeeping at 10:00 when we were going to bed. Food was not close, closest was 10 min (except for Starbucks and Little Caesar's which share the parking lot). Nice front desk woman checking us in.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for stopping over on your way to LA, we value your guest experience with us! We do our best to accommodate our weary travelers arriving late in the evening and I know how tired you all must have been. We look forward to being a loyal stop over; on your next visit give us a toll free call at (800) 528-1234...let us know your approximate arrival time and we'll be sure to have your guest room ready for a great night's sleep.

"Great hotel"

5
29/03/2017

Was very pleased with this best Western plus by the Fresno airport. Nice and newer and very clean. The staff was all very friendly. Had a 6 am flight so the early morning shuttle was convenient to take us over. We felt very safe in this hotel and was glad we paid a few $$ extra over the other 2 hotels located across from airport that are old and run down. Recommend

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Those 6am flights are never easy! We are pleased that you enjoyed your guest experience and look forward to seeing you again on future visits. Safe travels and thank you for choosing Best Western Plus Fresno Airport when flying in/out of our wonderful city of Fresno, CA. ~ Kim

"Quick Night"

5
19/11/2016

It was a very enjoyable stay, very comfortable. The room was very inviting, and clean. Most of all it was functional. Plenty of reachable outlets, for PCs, and other equipment. The restroom was privately situated if you are bringing family or friends. Breakfast was very good and plentiful.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you so much for sharing your recent stay with us! We are pleased to hear that you found all of our offerings accommodating to you and your family. We look forward to seeing you again on return visits. Safe travels - Kim

"Great Airport Hotel"

5
15/11/2016

This Best Western was one of the nicest! Everything is very clean and fresh. The one bedroom suite was large, roomy and reasonably priced. The complimentary breakfast was one of the best serving actual fried eggs, bacon and awesome cowboy potatoes! We were shuttled to the airport and back after leaving our car for three days and charged only $5.00 per day. It seemed to be a well lit parking lot. All of the staff were extremely helpful and friendly.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you so very much for sharing your wonderful guest experience with us and other travelers. We definitely like to make sure everyone starts off their day with a great well balanced breakfast, so happy you enjoyed it. We look forward to seeing you on your next visit...safe travels! - Kim

"Close to airport and free shuttle, friendly staff, but room had issues."

3
15/11/2016

Not sure if we just got a bad room or not, but the AC unit fan had a high pitch whine to it so we could not use. Bathroom exhaust fan had horrible sound as well. Also, when the toilet was flushed it sounded like a plane was taking off from the other side of the bathroom wall because of the water running through the pipes.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for your recent visit and sharing your candid thoughts regarding your stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations with your room amenities. Your insight gives us a touch points to implement improvements to ensure we offer a better experience for guests in the future. We extend an invitation to try us again on your next travels. - Kim

"This is the second time I have stayed there...it is the best!!!!"

5
06/11/2016

Our room was awesome, the service is awesome and if you need anything it is right in house. they have a full bar, grocery area, restaurant with full service and not continental, and everyone there can't do enough for you. I have family that live in Fresno, so I am there all the time, but now I stay here which is also right across the street from the airport and they have a shuttle...hey, you want a great place to stay and relax and have fun this is it, in FRESNO, CA!!!!

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
We are so glad that you enjoyed your recent stay with us and thank you for sharing your great Fresno travel experience! We definitely look forward to your frequent trips and being a "home away from home" while visiting. - Kim

"Quick and Easy to Airport"

3
01/11/2016

I had to stay at this airport when my flight was cancelled and had a 6:15 flight out the next morning. The staff was friendly and helpful. The room was clean for the most part. There was noticeable dirt in the corners of the bathroom and some mold on the ceiling, but I couldn't see any dirtiness on anything I actually had to touch. And at 4am the toilet started making a weird sound that I could hear through the closed door that kept me awake. But at least I was awake early and didn't miss my flight. I'd give the hotel a 3.5 rating if I could.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for sharing your experience during your recent trip. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Safe travels and we hope to see you again on future trips. - Kim

"No wonder the flight crew stays here!"

5
31/10/2016

I was staying Thursday night in preparation for a conference the next day. The shuttle from the airport was only five minutes. The hotel is in great shape and my king bed room on the fourth floor was very clear and spacious. The full breakfast included in the rate was very good. The shuttle to Hertz was also very easy. My conference was over early and the front desk let me use the lobby and the wi-fi before I returned the car for my flight back to Los Angeles.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for sharing! Traveling for business can always be hectic; we are happy that we were able to provide a bit of rest, relaxation and a peace of mind during your stay with us. Safe travels and we welcome you on future travels. - Kim

"Nice, New and Friendly"

5
28/10/2016

This hotel was the perfect stay upon returning from Kings Canyon National Park. There are no hotels close to the national park, and limited places to stay within the park unless one is planned six months in advance. This hotel was about one hour west of the Kings Canyon National Park, and was a wonderful respite at the end of a day of touring.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for letting us share in your wonderful travel experience. We are happy that you found beauty, amazement and wonder in both the park and your accommodations. Safe travels and we hope to see you again soon! - Kim

"Very Convenient To The Airport"

4
24/10/2016

Staff was friendly and helpful. Room was clean and comfortable. Had to walk or drive a ways to get something to eat. But overall a descent hotel. We ate at Andiamos restaurant that they recommended and we were not disappointed

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank for sharing your recent stay with us! We are happy that you enjoyed your stay and our "Fresno Foodie" picks. Safe travels and looking forward to having you again when travels bring you to our wonderful city! - Kim

"A very decent hotel"

3
17/10/2016

I've stayed here twice now. The place is in a good spot for my travels. It is clean on the outside and inside. The WiFi signal was strong, but a bit slow. The bed was hard and the pillows were small. I need a big fluffy pillow.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for choosing our hotel once again for your Fresno travels and sharing your recent stay. We look forward to seeing you again soon, safe travels! - Kim

"End of a Wonderful Week"

5
15/10/2016

My son and I had spent a week touring Yosemite and journeyed our way back to Fresno for the night before our flight. The Best Western Plus was an excellent choice. It was well appointed, very clean, and the staff went out of their way to be friendly and helpful. The proximity to the airport gave us time to see some last minute sites during the day, get a good night's sleep and be at the airport quickly. I would highly recommend this location.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
We are so pleased that you enjoyed your trip, your stay and found our hotel a great location to fit your airport needs. We wish you safe travels and look forward to return visits! - Kim

"Stay and fly in Fresno"

5
10/10/2016

Stayed here since we needed to stay close to the airport because we had an early departure. Registration very friendly and courteous. Room was clean and had all accessories we needed. Very quiet, has small bar attached to the lobby.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
We thank you for sharing your experience and we enjoyed having you as our guest. Our team is delighted that our offerings were the perfect fit for your early morning flight; safe travels and hope to see you again on future travels. - Kim

"Great location if heading to Sequoia National Park from SF"

4
07/10/2016

We heard Fresno is not the safest of cities. We felt very safe here at the hotel. The hotel was awesome with friendly staff. Our room had two issues which we notified the hotel desk of. The breakfast was typical but satisfying.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for sharing your experience while visiting our wonderful city and hotel. We are happy that your assurance was restored and welcome you on your return visits. - Kim

"Nice place!"

4
02/10/2016

Friendly staff. Our room was upgraded to a suite. Breakfast was great from bacon eggs. waffles, variety of items. Starbucks near by. Nice pool to go swimming. Local newspaper in the lobby. We would go back!!!

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
We are so pleased that you enjoyed your stay in our wonderful city! Thank you for your great feedback and look forward to seeing you on your next visit. - Kim

"Seth at front desk is great!"

4
22/09/2016

Seth at front desk was great. Pool and hot tub area were very Nice! Bar service extremely slow!!! Room was ok. Just your Standard hotel room. It was very clean. Noisy Back lot. Semi trucks blowing their horns at 4:30 AM!

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for sharing your recent stay. We truly value the information you have provided and look forward to making your next stay to our hotel even more exceptional. Safe travels - kb

"Last night in town"

4
20/09/2016

This best western is a good place to stay by the airport,I would recomend with no problem.i was able to return our car when we arrived and the shuttle promptly picked me up for return. Rooms are clean and bed comfortable ! The staff was very friendly and healpful! . Thanks to all

Kim B, Guest Relations Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you so much for your recent stay. We are pleased that you had a wonderful time during your recent trip. We look forward to being your home away from home should travel bring you to our wonderful city again. Safe travels - Kim

"Very nice hotel, possibly some plumbing issues"

4
17/09/2016

Great location, very near the airport, friendly staff, great breakfast, nice room. Nice shuttle service as well. Ample parking. Only problem- very loud toilet and shower does not drain well. Likely easy to fix.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you so very much for you recent visit to our hotel and happy that you enjoyed your stay. Your feedback is important to us, your shared knowledge assists us in making your next stay even better! - Kim

"What a great hotel!"

5
02/09/2016

This place is really nice- very squeaky clean. The beds were very comfortable. Towels and linens were crisp and clean. The room was great! I wish we would have had more time to enjoy it! Also, the staff was very kind and helpful, and friendly! There was nothing I didn't like about the hotel.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you, Kim

"Great visit"

5
30/08/2016

I called for the shuttle as soon as I got off the plane. The person who answered the phone told me exactly where to go to wait for the shuttle.Only had carry-on luggage. By the time I made it to the waiting area the shuttle was coming up the driveway. At the hotel, check in staff were fast and friendly. My room was clean and amenities were all up to date and working. I encountered the same hotel room keepers 2 days in a row. Also friendly and remembered me from the day before. I will definitely come back for future visits

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for sharing your recent experience with us. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Sincerely, Kim

"Excellent Hotel, Excellent Location!"

5
29/08/2016

Very pleased with all aspects of our stay at this property. We were greeted by helpful, friendly staff who made excellent dining suggestion. The hotel is nicely updated and our room was very clean and comfortable. Literally at the entrance to the Fresno airport, nicely done Best Western properties!

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for your recent stay and truly value your feedback. We appreciate learning about your visit; you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely ~ Kim

"Loved the pool!"

5
27/08/2016

During our overnight stay at this hotel I was pleased to see they had a well maintained pool. We arrived early in the day so I had time to relax then go swimming. The water was crystal clear and just the right temperature, I assumed heated by the sun. There were plenty of chairs and some seating under umbrellas. The room was clean, roomy and comfortable. The staff was helpful and there was a Starbucks just a few steps away.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
We are so happy to hear that you were able to relax around our pool during your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon...thank you, Kim!

"Glady's is the number employee of the year ."

5
26/08/2016

Let me start of with stating the number one fact Gladys ! She has really great customer service I will never forget her !!! the best service i ever received :) It was a Saturday morning freaking out after getting a notification that my check in was at 12 p.m take in mind i was getting drop off. Driving from Los Angeles from 4 a.m thinking i would be able to check in right away. Once i got the notification that i wont be able to check in until 12 p.m I called right away to Best Western and Glady answer I told gladys i was so tired and i couldnt believe checkin time was at 12. Glady right away listen to my concerns and stated once you get here i will try my best to get you a room after 4 hours of driving and finally arrived i got greeted by Gladys i told her i called not that long ago as she seen me yawn and extremely tired she right away was able to get me a room a really nice room :) Multitasking calls and guest walking in all at the same time . Not just that but she oversuceed in her customer service area she personally recommended me local places around fresno. thank you for everything that day :)

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you so much for recognizing our fantastic team members. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. - Kim

"Convenient, clean and very well run."

5
24/08/2016

We needed a place to stay that was close to the Fresno airport. This hotel is just a block or two away. Additionally, the staff, personnel and shuttle drivers were all professional, courteous, and helpful. The room and facilities were clean and neat, the hotel is right next door to a Quiznos and a Starbucks, but the sandwich we ordered in the bar was excellent as was the service. The only negative is the location, although, if you are flyin g in or out of Fresno, the location of this hotel is excellent.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you, Kim

"Perfect location for a morning flight out of FAT"

4
22/08/2016

We always like to stay near the airport when we have a morning flight back home and this one was perfect. A clean, quiet hotel with super easy access to the rental car return. The breakfast was also very good which kept us from having to find a restaurant before going to the airport.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you so very much! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. ~ Kim

"Clean, quiet, convenient to the airport "

4
21/08/2016

Stayed here for one night before an early flight. The hotel is practically across the street from the airport and there is a free shuttle to the terminal that runs 24 hours a day. The room was clean and the beds were comfortable. The staff was very friendly and accommodating. There is free basic breakfast beginning at 6 AM. Unfortunately, there isn't much in terms of dinner options surrounding the hotel so eat before you arrive. This hotel served our needs perfectly and did so at a reasonable price.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
THANK YOU! ~ Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Have a great day, Kim

"Business trip"

4
16/08/2016

I travel for work parts of 3 weeks out of every month and a clean, quiet hotel is my at the top my list for this road-weary traveler. This place is right across from airport and central to a lot of great eating spots. Rooms are spacious (especially the suites), and clean. Staff is top notch, especially JoAnn, her colleague, Paula and their supervisor, Noi (

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you "Aj L" for your kind and wonderful words regarding our Best Western Fresno Airport hotel and great team members! We definitely look forward to your next stay with us. Safe travels ~ Kim

"Clean and convenient"

4
15/08/2016

I have really had good luck sticking to BW when traveling the past few years for business. This location was as expected, super convenient location right by the airport. The hotel was clean and well taken care of. I always like when their is a Starbucks right next door, just too used to working out of Starbucks but always feel at home and love their fast free wifi. Will most certainly stay here again next month when I am back in Fresno. The staff was really helpful especially Gladyz who is as good as it gets.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you so very much "Parisryan"...we love our loyal Best Western guests and are happy to learn that you have found another "home away from home" on your next travels to Fresno, CA. Safe travels and we look forward to seeing you soon ~ Kim

"Very nice accommodations"

5
14/08/2016

This Best Western is so close to the airport it is "walking distance", perhaps 1 to 1.5 km. Everything worked, very clean, great friendly and helpful staff. If you are in Fresno on business, this is a perfect place to stay. For families on holiday, its family friendly too.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you "Edgar P", we love to hear that you enjoyed your recent stay and are sharing your joy with family, friends and business associates! We look forward to seeing you on your next visit to Fresno, CA. Safe travels ~ Kim

"Great staff, nice rooms, very quiet"

4
09/08/2016

What's amazing about this place is that even though it's across the street from the airport, I don't recall ever hearing one plane flying over head. That's because it's not under the path of the planes. So it's both very convenient and quiet. The staff are exceptionally friendly, and the rooms are clean and well apportioned.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you "Michael K" for sharing your recent stay with our Best Western Plus Fresno Airport hotel! We love that you enjoyed having quiet comfortable accommodations while being centrally located to everything Fresno, CA has to offer. Wishing you safe travels and look forward to your next visit with us ~ Kim

"No peace!"

4
08/08/2016

The only problem I had, was a big one, The a/c unit was extremely loud and kicked off and on in a malfunctioning and piercing way, all night long. I got no sleep. Other than that, our stay was great. Rooms and bathrooms were clean. Breakfast gave us options, and the staff was very accommodating.

Kim B, Director of Sales at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you "Meredith S" for recent stay with us. We are focused on every guest enjoying their entire stay and have taken the upmost priority to ensure your relayed concern has been resolved. Safe travels and we look forward to future visits to our hotel ~ Kim

"good"

3
06/08/2016

very good.i ' like this location. i had met a lot of my business praters. hotel so nice, and quietly, window are so beautiful sightseeing. breakfast was so nice too. delicious food. it was enough for my family and friends

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
It was a pleasure having you stay with us. We are glad you enjoyed your time with friends and family.

"Very Good Hotel"

4
02/08/2016

Stayed one night as a lay-over coming from the National Parks. Found this hotel to be very good, with the Best location to the Fresno Airport( about a 1 minute drive). Used the swimming pool, business center, laundry room, and breakfast in the morning. All facilities clean and in good condition. Room and bedding very clean and in good order. Did have the a/c breaker in our room go out (it was 109 degrees in Fresno!); problem was fixed in a matter our minutes! Very polite and professional maintenance man and front desk (Gladys). Excellent value, great location. Definitely would stay again.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for taking the time and share with us your experience! We are glad you enjoyed your stay. Comeback soon.

"Business trip"

5
23/07/2016

I have stayed here twice for business trips. I usually do not do reviews but the last hotel I stayed at in Fresno was awful so I wanted to make sure Best Western was recognized. The hotel and rooms were very clean and air condition throughout the hotel. The pool and fitness center looked nice even though I did not use them. The staff was very helpful, pleasant and if you needed anything they responded right away. They offer a shuttle within a 5 mile radius. Very prompt picking you up at the airport or taking you to the airport. The have a nice continental breakfast. I am gluten free and felt like I had several options that would be safe. The coffee is good too! Fridge in every room and microwave on each floor by the ice machine.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you! We are glad you enjoyed your stay. Come back soon.

"Great Hotel in Fresno"

5
23/07/2016

I really enjoyed my stay @ the Best Western Hotel Plus. The staff was extremely courteous, the complimentary breakfast was phenomenal, & I enjoyed using the exercise room. I also enjoyed hanging out @ the pool. I can't wait to go back!

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
We can't wait to have you back! Thank you for taking the time and review us!

"Convenient and nice"

5
23/07/2016

For someone traveling without a personal vehicle this was the perfect place to stay. Breakfast is provided, and they have 24 hour shuttle to nearby airport, where not only can you go by air but also catch city bus, YARTS (Yosemite Area Transportation Service) or Big Trees Transit shuttle service to Kings Canyon. There are a couple of fast food options adjacent to the hotel. The hotel is recently remodeled and very nice and the staff is great.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Your comments are very well appreciated! We hope you enjoyed your time in Fresno and the National parks. Thank you for sharing with us your experience!

"Pleasantly quiet with great service from staff"

4
22/07/2016

I stay at hotels all over the USA as part of my business. This location is convenient to the Fresno airport, clean, safe, with an exceptional staff that makes you feel right at home. The rooms are clean, though the air conditioners need updating. The neighborhood is uncharacteristically safe for being so close to the airport. The staff deserves special mention. They are well-trained and ready to go above and beyond to make your stay a comfortable one. I'm on an extended stay here at the moment of this review and would recommend it to anyone.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you! We are glad you had an enjoyable stay.

"2 things"

2
21/07/2016

My company puts us up at this hotel and I come here way too often. The van a/c in the back has been broken for months now and even with complaints, management is not doing anything about it. Night time is still hot at 90 degrees but the day time is miserable being trapped in a hot van although it's only a 5 min van ride. I wanted an even numbered room at sign in. At first Daisy said she doesn't have any more. When I suggested what about the rooms that are assigned to my colleagues coming later, she finally switched my room and asked what's wrong with the odd numbered rooms? I said I'm just very sensitive to the noise on the road. I informed my colleagues who were not aware that we don't get wake up calls ever here, so set your own. Daisy said that we do. I said well, I have never gotten one the last few months I've been here. Surely enough, one of my colleague who set one up just in case, did not get one this morning. But somehow, Daisy managed to set one up for my room at 5AM in the middle of my sleep when I didn't even request one. Not cool!

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for taking the time and share your experience with us!. Your comments are well appreciated and will assist us to work on the few problems you had pointed out to us.

"Above and beyond"

5
19/07/2016

I have to say I have never seen such amazing customer service. Jo-Ann and Melissa for working the front desk. I had a charge of $500 that I found on my credit card that should have been charged to a business account. We were having problems finding it or that I even checked in the hotel on the dates given. After feverishly searching they found my last name spelled totally different but found the charge and put it on the right account. Gotta hand it to these girls they will do anything to help a patron of the hotel. Hotels need to have more people like this serving their guests. On the flip side of this review rooms are great and clean pool is wonderful and location cannot be beat especially when traveling. Please come and visit these girls and hopefully you will have the same great experience that I have. I will continue to stay here for business for the next 3 months happily

"Good place to stop"

4
06/07/2016

We flew late into Fresno from NJ, on our way to Yosemite and needed a place to spend the night. After reading TripAdvisor reviews we decided to stay at the Best Western and were glad we did. After a rough flight, the people working the front desk were friendly, helpful and professional. and sympathetic. The complimentary breakfast was superior to what I've experienced at other venues. The bed and room were very good. We liked it so much we stayed a night the following week on our way home. The free shuttle service to the airport (you could walk there in 10 min and the area is fine) was very convenient. But mostly we liked it b/c we dealt with terrific people

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you! It is a pleasure to read your comments. We hope pleasure brings you back to us.

"Good Value"

4
03/07/2016

We stayed at the hotel one night on the way to Sequoia and Kings Canyon National Parks. The room was very clean, large enough for 4 and had comfortable beds. The included breakfast was very good with a large selection. I was even able to get a beer in the lobby at 10pm. Would definitely stay here again.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for taking the time to share with us your experience. Comeback soon.

"BUSINESS TRIP"

5
27/06/2016

Easy access to and from airport. Free airport shuttle, Free simple breakfast, they'll even make you a lunch/to go bag if you leave prior to breakfast time. They even have a small bar in the lounge area. Clean rooms, Quiet, nice pool and jaquzi. I'll stay there again.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for choosing our hotel It was a great pleasure servicing you. Comeback soon!

"Perfect airport lodging..."

4
22/06/2016

We just stayed this week at this property. We were in town for a few days in Yosemite and we flew in and out of Fresno. This hotel is a perfect spot to stay at if you are catching a flight the next day. They have a free airport shuttle, and have morning breakfast and an afternoon happy hour in the lobby. The front desk staff is young, upbeat and friendly. The rooms are standard but they are comfortable, air conditioned and clean. There are not many options for eating right out the hotel lobby door, but there is a Starbucks close by, and about 2 miles away there is a shopping mall of sorts with several options to choose from.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for taking the time and share your experience with all of us. We hope to have you back soon and be at your service.

"Your Car is Not Safe, and You are Not Safe in the Evening!"

1
17/06/2016

I took my son and daughter on a backpacking vacation, and our way back home I felt very tired to try to make the six hour drive back home. I checked into the Best Western Fresno-airport hotel. It seemed clean and the people seemed nice. I brought all of our three backpacks into the hotel, but left a few items inside my glove box. That evening someone broke into my car that was parked near the front entrance of the hotel. They stole my son's asthma inhalers, my small video camera, two Midland radios, my buck knife, and tried to rip the DVD player out of the ceiling of my SUV. My car was totally rummaged through. My CD's were strewn everywhere, glove box open, clothes thrown all over the seats. Our entire backpacking vacation was recorded on that video camera that was taken out of my glove box. When I spoke to Noy, the Manager, all she could say to me was that she was sorry. She checked the surveillance video and discovered that my car was NOT the only car that was tampered with. There was a guy in a hoodie going from car to car. So, where is the hotel security? If you park your vehicle right by the front door one would think it is relatively safe. But, it is not at this hotel. The manager told me they had security who watches the cars. How difficult can it be to stand by the front door and watch the cars? How can someone miss a person in a hoodie going from car to car? The personnel at this hotel do not care, otherwise the cars would be watched better. If your vehicle is vandalized and items stolen from your car all you are going to get is a “Sorry” although it happened on THEIR property. No reimbursement. Nothing. They will tell you they are looking into it. Take my advice-DO NOT GO TO THIS HOTEL. There are safer clean hotels.

"Overnight Stay"

5
15/06/2016

We spent Monday night, June 6, 2016, at this hotel. It is the third time in the past nine months that my wife & I have stayed here. It is unbelievably close to Fresno International Airport! We call the front desk as soon as we get off of the plane and are picked up by their free shuttle bus 10 minutes later for the brief, 1/2 mile trip to the hotel. The staff here, to include the shuttle bus drivers, have always been fantastic. This time we had the opportunity to chat with the bartender in the lobby bar for an hour or so. Her name was Jennie (I think that's how she spelled it) She was extremely personable and treated us like royalty! We will continue to stay here every time our travels take us to Fresno!

"Maybe 1 night but not more"

3
14/06/2016

It was not comfortable at all. The air conditioner was noisy, the TV Remote volume did not work, bed stiff and the pillows are not standard size. BUT the breakfast was good - it had fresh fruit and the staff was very very nice! I could stay here a night but I was not able to rest well.

"Convenient and Cost Effective"

5
12/06/2016

My wife and I, having had an early flight departure from Fresno on June 2, wanted to position ourselves near the airport the night prior to our flight. I chose the Best Western based on Trip Advisor recommendations, and was not disappointed. The facility was minutes away from the airport, offered a free shuttle, was clean, and affordable. They offered a full continental breakfast starting at 6am. Even though we needed to take the 6am shuttle, they still gave us early access to the breakfast so we wouldn't leave the hotel hungary. Staff was also helpful in recommending dinner and sightseeing options in the local area.

"people make the difference"

4
11/06/2016

My wife an I stayed at the Best Western at the Fresno Airport for one night. I usually stay at three, four or five diamond rated hotels , So I was unsure what to expect from a two diamond rated place. The hotel was relatively new. located next to the airport, but sound proofed to be quiet. the room was well appointed with the exception of the ac unit which was located in the wall rather than central air. the bed was comfortable and the bathroom fine. the real upscale feature of this hotel is its staff. they could not do enough to help us. one example of many: at breakfast (free) I was told that service would stop in about a half hour. I'm a late riser. seeing I was alone and undecided what to do with news, the waitperson asked if my wife was coming down. I said she was asleep still. the staffer immediately offered to put together a tray so she could have something later. she did and even covered it with plastic wrap to keep it fresh. when my wife appeared, she was greeted and asked if she wanted anything else. That's real customer care in my book! the entire staff was like that and I highly recommend the hotel if you are passing through the Fresno airport. we were on our way to Yosemite.

"Thank you for the sincere & kind family support."

5
11/06/2016

We stayed at this great hotel as we have many times in the past unfortunately we were attending my mother's funeral. However we received such wonderful support from staff members in our time of grief they gave comfort in a difficult time. With special thanks to long time friends Sondra and Noy. With their attention to detail in making our stay as painless as possible in our situation. We appreciate their kindness and generosity in sending a card and flowers to our room.

"This is a great hotel"

5
08/06/2016

This is an absolutely wonderful hotel. The staff, from management, desk staff, housekeeping, breakfast personnel are the most friendly, helpful and professional people I have ever encountered in my 60+ years of traveling. The two personnel who check me in, Dion and Jo-Ann, deserve special recognition. They displayed an attitude and created an atmosphere that made me look forward to our 5 day stay. My wife is on continuous oxygen and every staff we had contact asked if there was something they could do to help her. The rooms are nice size and very comfortable. The breakfast and the breakfast staff were great. It is obvious that exceptionalPR is their motto. The hotel is relatively new and kept in outstanding condition. This was our first time staying at this hotel, but on my return trips to Fresno, there will be no question on where we will stay.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you! It is a great pleasure to read your comments about hotel staff. We all hope to see you back soon.

"Thanks for the great memories!"

5
08/06/2016

We were in Fresno for my son's wedding and stayed 4 nights in the Hotel. Our group spent a lot of time in the lobby/breakfast area catching up with old friends and meeting new friends. The customer service was the best!!!!! From the front desk staff to the breakfast buffet staff, they couldn't have been more friendly and accommodating. They were available to answer any questions and meet our every need. The breakfast buffet was very good, with a great variety of choices. The rooms were clean/nice. Should we find ourselves in Fresno in the future, we will definitely stay at the Best Western Airport Hotel.

"people make the diference"

5
07/06/2016

My wife an I stayed at the Best Western at the Fresno Airport for one night. I usually stay at three, four or five diamond rated hotels , So I was unsure what to expect from a two diamond rated place. The hotel was relatively new. located next to the airport, but sound proofed to be quiet. the room was well appointed with the exception of the ac unit which was located in the wall rather than central air. the bed was comfortable and the bathroom fine. the real upscale feature of this hotel is its staff. they could not do enough to help us. one example of many: at breakfast (free) I was told that service would stop in about a half hour. I'm a late riser. seeing I was alone and undecided what to do with news, the waitperson asked if my wife was coming down. I said she was asleep still. the staffer immediately offered to put together a tray so she could have something later. she did and even covered it with plastic wrap to keep it fresh. when my wife appeared, she was greeted and asked if she wanted anything else. That's real customer care in my book! the entire staff was like that and I highly recommend the hotel if you are passing through the Fresno airport. we were on our way to Yosemite.

"Great time very accommodating"

5
06/06/2016

Several of us from both sides of a wedding stayed here. The staff was exceptional. The guy who picked us up at the airport was just great. Those behind the desk were always helpful. The person "running" breakfast was always on top of everything, from getting what we needed, before we realized we needed it, to keeping our tables cleared and helping pull tables together. Fresno was a bit warm for me, but if I ever go back I will certainly be at this hotel. The rooms were clean, and nice. My wife likes having the sink inside the bathroom as opposed to outside and that was the case here. Juts an excellent time, excellent wedding, great time with family and friends and it seemed everyone there at the Best Western was doing anything they could (Not just anything they had to) to make our stay special. My Thanks to everyone I saw there!! My only regret is we did not know we could tip the Breakfast lady till the end, may have been some of us who did not tip her because we didn't realize we could - That would be the only reason not to.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you, it was a pleasure having all of you stay with us! Looking forward to have you back.

"Good Night's Sleep before flight"

5
06/06/2016

This hotel was clean, the front desk clerks were friendly, informative and proficient, and we slept well before our early flight out of Fresno. To me, that says a lot. The room was very comfortable. The shuttle service got us to the airport at the designated time.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for taking the time to share with all of us your experience. We are glad we were part of it.

"Hotel close to Airport"

5
02/06/2016

We finished our vacation at Yosemite and needed a hotel close to the airport. Our flight was leaving at 6:00 am and we needed somewhere close. We have always had good luck with Best Western Plus hotels so we booked our nights lodging. The desk clerk was very polite and helpful. We would definitely recommend this BW location.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for choosing our hotel and for recommending us. Comeback soon.

"15 minute wait "

1
02/06/2016

I travel weekly with my job and stay at this hotel regularly.. I'm used to the staff and service here and have had exceptional service always. My stay on May 31st was very different. I went downstairs to the bar to have a couple drinks and dinner. The bartender I believe was named Jenny. She seemed sweet yet her service and care for her customers was absolutely terrible.. She had limited knowledge of the products they served(couldn't even tell me if they had an IPA or what that was.) After ordering a couple drinks, I wanted the bill. Well that took about 20 minutes for her to show up again. Almost just left without paying as I was tired and frustrated with the wait. After asking around I've heard similar stories of this service. I was appalled as I'm not used to this here. I rarely review hotels but this was needs. The other bartender/server at this hotel is named Lisa and is amazing(night and day.) Not just at hotels but all bars and restaurants combined throughout my years of travel, I have never met nor been served by a more competent and sweet person. Lisa goes above and beyond her job requirements to make everyone feel welcome and comfortable. I never look forward to going to another hotel but here, I can enjoy myself and other people when Lisa is around. Best Western Fresno Airport, Do not just take it from me as a regular business traveler but from countless other sources that the employees we deal with directly at this hotel directly impact our view and relation with the hotel chain. We've had decent luck with front desk staff but Lisa is one of the major reasons we are here for the long haul. I wish she could serve us 5 days a week. I will not be ordering drinks or food unless she is serving. I give Lisa 100 stars but your other staff 1 per this review thank you..

"Best Western Plus"

4
28/05/2016

I love the staff and service. I love Best Western Hotels. It's the only Hotel I consider first in booking a Hotel. I'm disappointed that there is NO Best Western Hotel in Windsor Locks, Hartford, CT. There used to be one. What happened??

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for being a loyal Best Western guest! Your business and loyalty are very well appreciated.

"Friendliest Hotel Ever"

5
28/05/2016

This was the friendliest hotel we have ever stayed. The staff was very accommodating. From check in to check out they were very helpful. While we were eating the delicious breakfast, the hostess asked us what we were playing to do that day. We told her we were going to Sequoia National Park. She packed us a snack with 2 apples, 2 oranges, and 2 granola bars; brought it to the table and told us to enjoy our day. The desk attendant asked if we needed a map of the park and told us the easiest way to get there. Oh, and the room was clean, spacious, and comfortable.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for the great review! I am glad you enjoyed your vacation. Looking forward to have you stay back.

"Yellowstone Stop"

4
27/05/2016

The hotel was clean and nice. There was a slight key problem at check-in but it was taken care of.. I didn't quite see what made it a Plus, It seemed more like a Best Western which are also very nice. I thought it was a great location to stay for our trip to Yellowstone. I may do it again

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for being our guest and for taking the time to share your experience with us! Come back soon.

"Road trip"

5
21/05/2016

Beautiful hotel right next to the airport. Checking in was efficient and we were able to get a room early. The staff were extremely friendly. The breakfast was excellent. Highly recommended and I will definitely stay here again when in the area.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for taking the time to share with us your experience. We hope business brings you back to Fresno.

"Love their breakfast"

4
20/05/2016

They placed me on the room I requested, staff was very helpful and breakfast is excellent. One day it was scrambled eggs and country potatoes, where you could add cheese, lettuce, and fresh salsa. The next day they had scrambled eggs and sausage, corn beef, and also cheese and salsa. Besides that oatmeal, hard boil eggs, fresh made waffles, croissants, fresh cut fruit, cereals, etc. I put 4 because I had problems printing, but Noy and another lady helped me two different times. They did not have hair dryer in the room. or a microwave. They only have one on each floor. Bed was comfortable, room was nice and clean too.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Mercy for the detailed comments! It is very well appreciated. We are glad you enjoyed your stay.

"A 10 all the way"

5
17/05/2016

Our stay was great at the beginning and at the end of our trip. We were greeted warmly at the desk by Lisa, she went above and beyond asking about our travel plans with great enthusiasm. At the end of our vacation we spent our last night at Best Western Fresno airport. Lisa was the bar tender, she asked all about our trip and our opinion about where we stayed. It was like coming to see a friend. The entire hotel was spotless and beautifully decorated. We are rewards members, because we don't want to take anymore chances where we stay. Thanks for being a great place to stay. Looking forward to our next vacation, Donnie and Tammie

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Donnie and Tammie! It is a pleasure reading your comments. Thank you for recognizing our employee. Come back soon.

"Eas great for an overnight stay"

4
15/05/2016

Went to fresno for a show and stayed here. The check in staff was excellent and friendly, our room wasn't ready when we arrived but they offered us some things for free. And the room was clean and spacious. Did expect this from a best western.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Marcus for taking the time to share with us your experience. We are glad you enjoyed your stay. Hope business or pleasure brings you back to Fresno.

"Anger management"

1
11/05/2016

Wonderful front desk clerk the evening of our arrival. Attitudinal desk clerk upon the morning of our departure. My wife and I were celebrating our 33rd wedding anniversary, and she had presented me with an anniversary card at breakfast. Being locked out of our room because the hotel had been experiencing this problem started my wife and the morning desk clerk on the road to a telephonic confrontation. Desk clerk called our room back and wanted to continue her snit by denigrating my wife. This was the wrong approach to a man who was celebrating his 33rd anniversary. I listened for a few moments and told the desk clerk that I had listened to enough, but she kept laying it on. I hung up. Upon checkout, the morning desk clerk wanted to continue the confrontation at the check out desk, but my wife sensibly walked away as the front desk clerk tried to re-engage her.

"Excellent customer service! "

5
07/05/2016

I had an unexpected business trip to Fresno and stayed at the Best Western Plus. I didn't expect much from the hotel but was pleasantly surprised by the friendly and accommodating staff. The girl at the front desk, Lisa, was very helpful with recommendations for dinner and local attractions. Usually I have time to research the areas I'm going to but This trip was last minute. I will certainly plan on staying here again on my next trip.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for your review! We are glad that your business trip made you find us. Looking forward to have you back soon.

"Good place and great staff"

5
07/05/2016

Really enjoyed my stay! Breakfast was very convenient. I highly recommend this place anytime in Fresno for any reason right place comfortable room and the bar in the lobby was very welcoming and came in is a very convenient commodity

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Douglas for sharing your comments with us! Come back soon.

"Love to visit Fresno Airport BWPlus"

5
06/05/2016

The staff is great, the lobby bar is fabulous (especially Lisa, the hostess/ bar tender). Great atmosphere! Nice breakfast layout. It is also just minutes from the airport .Nice rooms, quiet, and 24 hour shuttle.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Dian for recognizing our employees. It is a pleasure having you stay with us.

"Convenient Location, Excellent Service, Lobby Bar"

4
04/05/2016

Stayed here during a recent business trip to the region. During previous trips to the area I stayed at the BW Plus at 400 W Shaw but switched to to this location after looking into the amenities at the BW Plus Airport. The check in experience was very positive with the front desk being extremely friendly and helpful. The dining/bar area is adjacent to the front lobby, functioning as a breakfast area in the AM and a bar in the evening. The breakfast is better than what is served at the other BW Plus facility. Given that it is prepared without benefit of a stove, I am impressed. During the evenings the area is used as a full bar with just about any adult beverage available for a reasonable price. I stayed in a one room suite and found it superior in size and amenities to the other BW facility nearby. However, the rooms have smaller windows so are a bit darker and the ceilings are a bit lower due to the building being older. NOTE: This property is across the street from the airport so request a room on the back side of the building to minimize noise. Also, this hotel is primary location used by flight crews and they seem to get priority from the staff, likely due to their frequent stays there. During my visit, flight crews basically took over the lounge and the attention of the bartender. Service is still efficient but disinterested at best. The rest of the staff there was super nice and seemed genuinely interested in making sure I was satisfied with the service.

"Hotel Shuttle to airport"

4
01/05/2016

Great staff on site and helpful with place to eat. The room was comfortable and clean. Starbucks is in the same parking lot and a gas station for quick food supplies are there. Small bar on site if you don't want to go out. Great airport hotel with a shuttle!

"Welcoming staff"

5
25/04/2016

I stayed here after a cancelled flight at the Fresno airport. The desk staff was so friendly and helpful, the shuttle came in just a few minutes. Even offered transportation to a mall to spend the afternoon. Very clean, nicely decorated rooms, helpful and friendly staff. I'd recommend this property.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for sharing with us your experience! Your comments are really well appreciated.

"Everything we needed"

5
21/04/2016

My daughters and I just spent two nights here. The property was in great shape, clean, well-lit, up-to-date and about thirty feet from a Starbucks. We used the pool and hot tub and both were in perfect condition, especially for a hotel pool - flowers, grass, comfortable seats, shade umbrellas, stacks of towels. People were even barbecuing. Above all I was happy with the staff - extremely professional, friendly, helpful, quick and good at their jobs. Any question or need we had was addressed immediately and successfully. This spot exceeded expectations and we will stay here from now on every time we are in Fresno for family visits.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you! it is a great pleasure to read your lovely comments! Come back soon.

"Incidentals"

4
20/04/2016

Room was clean. Staff was very helpful and friendly. I had trouble with the room key, because I wasn't use to that type of key. The front desk people were very patience assisting me. Breakfast was very good, nice selection of food. Stayed here because weather was going to be near 90 going to use the pool, the water was really cold, used the spa later in the evening, which was nice. They have a little bar, bartender very nice, vermouth for a martini.Not told a $25 incidentals charge on my card,not on bill but will be credited back. Will stay here again. Overall very nice hotel.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you very much! We are glad you enjoyed our hotel. Thank you for sharing your experience with us.

"Nice and clean"

4
14/04/2016

We flew in for the weekend to attend a funeral. They have very friendly and helpful staff. Breakfast was the usual. One bad thing is they need to replace their ironing board. It was old and wouldn't stand straight when ironing.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
We appreciate your feedback. The ironing board is being replaced today. Thank you!

"Best Western Fresno Airport"

5
10/04/2016

Friendly staff, assisted me with printer issues with checking in my airline reservations. Found the rooms to be clean. Very good variety at breakfast time. I certainly plan on staying here the next time I am in town for business or pleasure.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for sharing your experience with us! Looking forward to have you back.

"Business Trip"

4
07/04/2016

This hotel is great! Everything looks great from when you walk in to the rooms pool bar fitness rooms etc. The only thing I had an issue is when I first came in just too look around we had a front desk staff shout at us across the lobby area from where we are at around breakfast tables if she can help us. As a traveler and business person let the people look around because it gives a rude attitude to that person from office staff. same person at checking in didn't say one word while checking us in and same as check out. all staff seems great even the GM but its that one staff member who can ruin a guest experience. but if I had to I will stay again because what I experience in the room and other staff. the girl in my lobby photo is not the girl who was rude

"We stay here every year"

4
04/04/2016

They have totally renovated this hotel. The rooms are nicer now. The beds are comfy and fresh. The feature we like best is the proximity to the airport. It's across the street! We have dropped off our rental car the night before and used their shuttle, but since it's so close and rental return is so easy, we just return the day of our flight. The breakfast is a standard continental. The lady who worked it was cheerful and worked fast to replenish food items. Coffee wasn't bad. There is a Starbucks right outside the hotel for you coffee buffs.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for being a loyal guest to us! It is a pleasure reading your comments.

"Nice Staff"

4
04/04/2016

We called the hotel after we arrived from the airport for shuttle pick-up to the hotel. Within 5 minutes, we got our ride. We arrived at lunch time at this hotel and asked the lady on the desk to hold our luggages for we are going next door to eat our lunch. When we got back, the manager told us that we can check in early since there was already a room available. The usual check-in time was 4:00 pm. The staff was very accommodating asking if we need anything. It was our high mini-reunion from a friends house so several of us check-in to this hotel. We spent 3 nights at this hotel and had great group rates in the weekend but went up on Monday. Hot breakfast was good with scrambled and hard boiled eggs everyday and beef and hash brown one day, then pork sausage the next day and crispy pork bacon the 3rd day. Oatmeal, waffle, danish, etc. and juice and coffee. They had a mini refrigerator and a microwave oven. The king size bed and beddings were comfortable and the room was spacious. Also, the had a full size pullout soap bed. The location was about 1hr and 45 min to Sequoia Park where we saw General Sherman, the oldest and largest tree on earth. The staff provided us direction how to go there. We were supposed to go to Yosemite National Park but decided not to go because we learned from the park website that they closed Mariposa trail and other roads going to major attractions due to renovations of the park. It will be open in September 2017. The checkout was fast so as the shuttle getting us back to the airport. Our group had a wonderful time staying at this hotel. Also, do not be alarm when checking your bills online since the first bill is the authorization and you will be charged only on the second bill.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for sharing your travel experience with us! It was a pleasure having you and your friends stay with us.

"Thank you!!"

5
02/04/2016

We arrived in Fresno for a Yosemite family vacation during spring break very late. By the time we collected out luggage it was almost midnight. I phoned the hotel and they sent a shuttle right away (and later found the hotel is less than a 10 minute walk away). We were warmly greeted by Deon at the front desk who took great care of us and made check-in rather easy. Our room was spacious and comfortable, morning breakfast was great (cereals, breads, make your own waffles, choice of boiled or scrambled eggs, and fresh fruit. I wished we had more time to stay and visit - I highly recommend it for business or leisure travel.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for taking the time to share with us your experience! Hopefully business or pleasure will bring you back to us.

"Great Stay"

5
30/03/2016

We were only here for one night. A break between Sequoia and Yosemite. I was pleasantly surprised when I walked in. I found the lobby to be modern and noticed there was even a bar. The person at the counter was very friendly and fast. She gave me my room keys and I was on my way. She even recommended places that delivered to the hotel. We were tired from a whole day in the National Park, we didn't want to leave the room. The room was clean and spacious. There was even free breakfast. The breakfast had scrambled eggs, sausage, make your own waffles, bagels, toast, all the fixings, cereal, 3 kinds of juice, fruit, and I"m probably missing something else, but it was all good. The make your own waffles were the best. Not sure if I'll ever be in Fresno again, but if I am, I will definitely stay here.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Jamie! We are glad you enjoyed your stay. Comeback soon.

"Handicapped?"

4
26/03/2016

Over all the experience was good as usual. Breakfast is always good and so convenient. Not sure why we were given a handicapped room. Sure didn't need it. We prefer a regular bathroom and shower. Good bed and very quiet.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Shirley for your loyalty to us! It was pleasure having you stay with us again.

"Pleasant Surprise"

5
24/03/2016

I decided to stay overnight in Fresno on the way to Sacramento at the last minute, and picked this hotel for the price (literally just somewhere to sleep). The hotel lobby and front desks staff were lovely, and the room was much nicer than I anticipated. I like having a couch and coffee table to lounge at, and the counter space in the bathroom was great for a girl with a lot of makeup products.

"Awesome hotel"

5
21/03/2016

I would encourage everyone visiting the Fresno airport area to choose this hotel! The staff are extremely nice, the hotel is spotless, the guest rooms are very clean, & without a doubt this is by far the very best hotel in this area!

"Will"

5
17/03/2016

Lisa makes the best whiskey sours in the whole of the USA. Also the best looking bar maid in the US. Very well mannered and cool. Wish I could take her back to England . On top of that; super clean hotel, I was impressed by the gentleman that checked me in. He was very informative and accommodating!

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you, Will! It is a pleasure to read your comments. Thank you for recognizing our employees.

"Nice newer BW"

5
14/03/2016

First visit to this BW+ near the airport in Fresno. Maybe that is how the came up with the name. ;) Property is about a year old but the staff makes it look brand new. Front desk personnel were professional and helpful. Nice open bar and lounge area. Did not attend breakfast or evening food opportunities. Room was good size, clean and everything worked. Can't ask for much more. We return next trip to the area. Enjoy.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
We are glad you stayed with us! Thank you for sharing your experience! Come back soon.

"New Hotel"

4
05/03/2016

I stayed for 6 nights and enjoyed the accommodations. Very clean and always nice to see no wear and tear since it is very new. Room was spacious enough and TV was bigger than most standard rooms. Morning breakfast is good and on the weekdays a lobby bar is open with food to order. Fitness center is small, but has enough equipment for a proper workout. Walking distance is a Starbucks, a Quizno's, and a Lil' Ceasar's pizza. Across the street is a Shell station and the airport a few more blocks. Room 216 is a bit loud due to the proximity to the elevator and the lobby entrance below. Get a high floor and building corner for more noise reduction.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for your detailed review! Glad you enjoyed your stay.

"Exceptional Customer Service!"

5
03/03/2016

Every aspect of my stay was exceptional. The staff is outstanding - friendly, obliging and professional. The hotel shuttle picked us up from the airport within 5 minutes of calling. As we entered the lobby we were greeted by name. Check-in was a breeze and offered the opportunity to register for the frequent stay program which only took an additional 2-3 minutes. Shortly after settling into my room I got a phone call from the front desk asking if the room was ok and if I needed anything to make my stay more comfortable. I will definitely return to this location on my next trip to Fresno.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Cheryl! It is a great pleasure to read your comments. Your comments will be shared with our entire staff. Looking forward to have you stay with us again. Thank you!

"New, nice and close to the airport."

4
28/02/2016

Everything you expect in a hotel, clean, comfortable rooms, spacious bathroom and a decent buffet breakfast. Although close enough to the airport to walk (about ten minutes) the hotel provides a 24 hour shuttle.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for taking the time and share your comments with us! Looking forward to have you stay again with us.

"Great place to stay"

5
26/02/2016

Room was nice and staff very friendly. Parking was easy lots of space. Airport shuttle Recommended the mall to us gave us a lot of options for dinner. Easy to get to next to a Starbucks and a pizza place Thank you

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
We are glad you enjoyed your stay and our hotel. Thank you for sharing your experience with us! Comeback soon.

"Friendly, convenient and comfortable"

5
16/02/2016

The staff was extremely friendly, courteous and helpful. Room was comfortable, and I felt at home. Casual, friendly atmosphere. Nice touch to have water, coffee, and apples available throughout the day in the lobby. Breakfast was okay, probably what you would expect of a chain hotel. Serviceable, but I didn't come seeking a gourmet experience. All told, I felt very welcome, and highly recommend this hotel if you need to be close to the airport.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you, Linda! Thank you for taking the time to review our hotel and for the nice comments.

"Best hotel stay"

5
12/02/2016

James C ROCKS! He is so great. He drove us around town, helped us set up for a bbq onsite.... went above and beyond! Noe was so awesome as well! Beds are comfy. Showers and baths great! Air conditioner rocked! Great hotel great amenities. .. great. ..no SUPER staff! 5 stars!

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Glad to hear that you enjoyed our hotel. Thank you for recognizing our employees. We hope to see you back soon.

"Best Hotel next to Fresno airport"

5
31/01/2016

I travel to Fresno about once per month, staying for the week. This hotel is about a year old, and everything is fresh! It is a 10 minute walk to the check-in counter, although Best Western provides a shuttlevevery 30 minutes. All rooms have a fridge, and a microwave and ice is next to the elevator on each floor. The AC/Heater is very quite, and the bed is great. The most restfull week in Fresno ever! It doesn't stop there, the pool and hot tub were heated, even in January. On the pool deck was a BBQ grill for guest, ready to go, the front desk providing grill tools. The hotel is next to Starbucks, Quizno's, and Little Caesar's. I think I found a new home.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for sharing your great experience with us! We are glad we can be your second home. We hope to see you back soon.

"nice"

5
31/01/2016

I liked this hotel alot. I appreciated the way every one went out of their way to make me feel welcomed. Melissa taking my reservation over the phone. Deon checking me in, and even the lady serving breakfast the next morning. I can always come here and expect a smile. Thank you so much for a great nights stay. Gabriel Hernandez.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for recognizing our hard working team! It will be my pleasure to share your comments with all of them. Looking forward to have you back soon.

"Very Clean and great stay"

5
28/01/2016

The property was very clean. The bathroom was up to date and service at the front desk very helpful. Ask for room 404, it's quiet and quite large. It's right across the street from the airport with shuttle 24/7. The morning breakfast was very good with lots of variety.

"Wonderful Stay"

5
25/01/2016

We stayed at the Best Western Plus by the airport for 3 nights. Staff is amazing; friendly, helpful and professional. The room was clean with new furnishings and nice quality linens. Bed and pillows were very comfy. Everything worked including the internet. Shower had the kind of regulator that allows only one pressure and the water did not get hot enough for me, but my husband was ok with it. Elevators were fast. Continental breakfast had scrambled eggs and they alternate bacon & sausage every day. Starbucks is next door. Overall, a very good stay and a great hotel.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Loretta for taking the time and share with all of us your great experience! We are glad you had an enjoyable stay. Looking forward to have you back with us.

"Best Western Fresno"

4
25/01/2016

Very clean, great staff, good breakfast, reasonable price. Internet service was very good. If you need to be close to the airport this is the place to stay with free shuttle service at any time. Our experience was very good and we couldn't ask for anything more.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Elmer! It is a pleasure to know that we made your stay comfortable and enjoyable. Your comments will be shared with entire staff. Thank you for choosing our hotel. We would like to see you back very soon.

"Clean and Friendly"

4
16/01/2016

I am a self described hotel snob being on the road 75%+ amount of the time for business. After wasting over 10 hours at the Fresno Airport waiting to board a UA flight that never happened and in desperate need of a comfortable clean place to crash, the BW Fresno Airport was perfect. The property is right next to the airport, and is very clean and quiet. The room was quiet, comfortable and clean. A fridge and microwave is provided in the room. Good water pressure.The staff is very accommodating and friendly. At the O-dark-thirty hour very little was available to eat but the lady at the bar reopened just for us and made everyone a delicious Penni from scratch and served alcoholic and non-alcoholic drinks and friendly conversation to a bunch of road weary travelers. While not an upscale property it more than filled my needs and I would not hesitate to stay at this property again.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for sharing your experience with us! We are glad you discovered us. We hope business or pleasure brings you back to us.

"Great Location"

5
15/01/2016

Great location near airport. Staff very friendly and welcoming staff. Helped me print my boarding pass from their business center - very convenient! The lounge/bar area is great and food was excellent and reasonably priced. I will definitely stay here again.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Cheryl! It is a joy reading your nice comments! Comeback soon.

"BWP"

4
14/01/2016

Its location is good. Close to the airport and food. Check in-out process was quick. BF was good. Coffee is available all day. I used the laundry room $1.75 each. The clothes didn't come out dry for a medium load. The room was good. Microwaves are on each floor by elevators. Room key cards kept on turning off. I had to run back to the front desk with id to get it turn on so many times.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for your time to share with us your experience! Looking forward having you back.

"Great Airport Location"

5
02/01/2016

I did not spend very long at the hotel, as I had a 5:30 AM flight the next morning, but it was wonderfully located and super clean. The parking was easy, someone was always available at the front desk. The room was extremely clean, comfortable and quiet. It only took 1 or 2 minutes to drive to the airport.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Melissa! It was a pleasure having you stay with us. Your comments are really well appreciated.

"Great Overnight Stay"

5
02/01/2016

The Best Western Plus does usually provide better features than the standard Best Western branded motels. This one meets that higher standard. The lobby is large and very nicely appointed. The service was very friendly and helpful. The room was larger than usual, with high ceilings and ample space to sit in a comfortable couch. A good desk was available for computer work. Everything was clean and in good repair. The facility was a bit removed from the main north south Hwy. 99, but the drive was worth the extra miles and time. The location was quite because it was not near the freeway. This was an added benefit of this location.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for driving the extra mile to come and stay with us. We hope to see you back soon.

"A delight every time"

5
30/12/2015

Worth the value. Great staff. Clean room. Nice amenities. We will continue staying at this hotel as long as we visit our friends in Fresno. The location to the airport, the rest of Fresno and Clovis is convenient.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Extremely glad to have loyal guests as you! Thank you for sharing your experience with us. See you soon.

"Good service; hard beds"

3
16/12/2015

Room was a good size; clean and well-kept. The staff was friendly and eager to help so kudos to them. The bed was hard and uncomfortable. Sleeping across the bed rather than in the normal sides of the beds was more comfortable. The breakfast was a touch above average with scrambled eggs and bacon or sausage. Otherwise, it was average. The location if you are at the airport is okay, but not really near much of the desirable part of Fresno.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for sharing your experience with us! Happy Holidays! We hope to have you back soon.

"Best Western Plus"

5
15/12/2015

I traveled world wide prior to my retirement in 1992 and stayed in just about every level of accommodation available and this was absolutely one of, if not the finest, I have ever stayed at. It is the first ,of any survey I have completed where I have given excellent or "10" in every category requested.

"Lisa at the Best Western Plus"

4
07/12/2015

I had a crew of ten men staying for four nights. First time ever i did not hear a complant out of them. The rooms perfect and the staff was great. Lisa at the front desk was a great help we came in late and tired. She had us all in our rooms in a flash and with a smile.Shout out to Lisa!

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for choosing our hotel for your business trip! We are glad you and your group had an enjoyable stay. Thank you for recognizing Lisa. It will be my pleasure to share your comments with her. Comeback soon.

"Best place near airport"

5
06/12/2015

The motel is a convenient location and very close to the Fresno airport. It is a fairly new facility so everything is in good shape. The breakfast is good and includes a hot entrée (scrambled eggs with a meat). I am a business travel and have stayed at this hotel about 8 times since it has opened.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for taking the time and share your experience with us! We are glad you enjoyed your stay. Comeback soon.

"Wonderful staff, terrible bed"

3
30/11/2015

The staff was all so excellent but the bed is so hard and the pillows are half size pillows. (but you do get 4-still uncomfortable). Didn't sleep too well because upstairs whenever the room would flush their toilet or shower water would run through the pipes so loud it sounded like it was going to explode into my room,

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Larissa, Thank-you for taking the time to share your experience of your recent stay at our hotel with us. I am sorry that your stay did not meet up to your expectations. Happy to hear your comment about our staff.

"Two Separate Overnight Stays in a Week"

5
30/11/2015

My wife & I chose this hotel after an Internet search based on its very close proximity (five minutes) to the airport and ended up staying here twice during the week. When we first arrived at Fresno Airport on Monday evening, November 23rd, we were picked up in a very clean and comfortable shuttle van driven by Patty. She was very friendly and careful drive and we enjoyed our brief chat with her before arriving at the hotel. Since we were scheduled for a 6:00 am departure from Fresno airport on Saturday, we returned and spent the night of Friday, November the 27th there as well. When we walked into the lobby, we were immediately greeted at the Front Desk by an employee named Daisy. She was a very pleasant, knowledgeable, and personable young lady who smiled the entire time that she helped us. The initial room we were given was perfectly fine except that it only had a shower stall. We went back to the Front Desk and asked Daisy if it was possible to get a room with a tub. She found one for us immediately. After putting our suitcases in our new room, we went downstairs for a drink where we were waited on by Lisa who was working behind the bar. She was equally as pleasant as Daisy and was a pleasure to chat with. At 4:00 am the next morning we were driven to the airport by James in a very clean and comfortable shuttle bus. He must love his job because he seemed very happy during our brief interaction with him. He was polite and courteous and was a very safe driver. Overall, we had no complaints whatsoever.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Your review of our Best Western Plus Fresno airport hotel was delightful. Thank you for sharing all of the details. Our team members that you mentioned will be acknowledged for the great job they are doing. Please stay with us again when you are in Fresno.

"Best Western PLUS Fresno Airport Hotel, Fresno, CA"

5
28/11/2015

I would definitely recommend this hotel to anyone looking to book a room in Fresno, CA. We were very satisfied with the location of the hotel, our room, the internet, and breakfast. We had no complaints whatsoever.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Joy, Thank-you for the nice review. Please be our guest again when you are in our area.

"Excellent; thanks!"

5
19/11/2015

We were in town for a swim meet, and the service to our young swimmers was superb, especially by the gal who was responsible for the breakfast. She made sure there was plenty of food and early enough for us to get to the meet. She deserves a raise! A substantial raise.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Your nice comments are appreciated. And, yes, Sondra is a treasure! We are lucky to have her. Please bring your team back to stay with us again in the future.

"Unexpected surprise"

5
09/11/2015

Being 200 miles away, I wasn't familiar with hotels near the Fresno airport, so I based my selection on recent online reviews of nearby hotels and chose the Best Western Plus Fresno Airport Hotel. It turned out to be a perfect choice, as the front desk and banquet staff were friendly, the meeting room set-up needed some extra tables and the staff was quick to do just that, and my hotel room was well appointed and quiet. I would highly recommend BW+.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for taking the time to share your nice comments with us! We are pleased business brought you to us and we are hoping to see you back soon.

"Excellent"

5
07/11/2015

The front desk assistant Daisy was very nice. The room was spaciouswith a nice tv and very clean. The king bed was comfy and there was a couch in our room. The bathroom was clean and it looks like the people cleaning know how to do their job.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Danielle! It will be my pleasure to recognize Daisy for her excellent job. Comeback soon.

"Dissent place"

4
05/11/2015

People were wonderful place was cleen and up to date. I would stay again anytime. Did not eat but it sounded good. Very close to airport and the shuttle was very prompt. Desk people were very very sweet

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
We are glad you enjoyed your stay. Thank you for sharing your experience!

"Clean and Comfortable"

5
04/11/2015

Stayed the night before an early flight out of FAT. Very nice accommodations; clean, comfortable, and convenient to the airport with a shuttle. We always request a room on the top floor because of inconsiderate guests above us. We didn't get the top floor, but hotel must have great soundproofing because you couldn't even hear neighboring doors slamming shut nor anyone above us. Bathroom was very spacious and CLEAN. We had two queen beds which were extremely comfortable. Only negative is a noisy a/c unit.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for taking the time to share your experience with us! We'll look into the A/C unit and make sure it is serviced for our next guest. We hope to see you back very soon.

"Excellent stay"

5
01/11/2015

From the moment I checked in, I was very happy. Each staff person I came in contact with was very friendly and welcoming. My room was spacious, clean, and comfortable. I would definitely stay here again.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Kathy! Your nice comments are very well appreciated. Come back soon.

"Just Right!"

4
30/10/2015

This is a convenient and comfortable hotel for a night in advance of an early morning flight. Nice full service bar with a light evening meal available. Be sure to ask about referrals to the tough to find good full-service restaurants that are around!

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for your comments! We are glad you enjoyed your stay.

"Excellence in everything"

5
19/10/2015

Conveniently located near airport, fast food restaurants, and where I needed to be. I felt secured and comfortable. It was quiet, though close to the airport, compared to the previous night I hadGood breakfast. Would definitely recommend.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you for your great review and lovely comments! We would love to have you stay back with us!

"UNHAPPY BEST WESTERN @ FRESNO AIRPORT"

2
16/10/2015

Would not recommend, need to fight to get things, they were antisemitic Things don't work, right, not enough light in the room, refrigerator ruine your food Very unhappy, been in many Best Western, I did not like this one at all

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
My sincere apologies for not exceeding your expectations. Your comments will definitely help us to improve our hotel service!

"convenient to airport"

4
14/10/2015

This hotel is much more modern and updated inside than it looks on the outside. The rooms were comfortable and clean for the most part, and it's right next door to a Starbucks - which we loved. The shower wasn't great -- water pressure was poor and the water never got really hot, just warm and didn't stay a steady temp. If you want to be close to the airport, though - it is very conveniently located.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Melanie! We are glad you had a nice stay.

"Nice but AC hiccup"

3
11/10/2015

Customer service was great, clean, good breakfast. But I was woken up in the middle of the night twice because of AC sounding like a jet engine starting up. I ended up turning it off and only have the fan blow, but it did get a little warm. We did record the sound and played it for front desk employee. She made out a maintenance request right away. Other than that, no other complaints.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
It was a pleasure having you as our guest! Thank you for taking the time to share your experience with us.

"Highly Recommend"

5
04/10/2015

stayed here for easy access to Fresno Airport. Trip to Yosemite NP and would definitely recommend this hotel. All staff were great and shuttle service to airport extremely helpful! Hotel very clean and nice decor. Close proximity (walking distance) for food and also, great food at Lounge/Bar area in hotel.

Ginka P, General Manager at BEST WESTERN PLUS Fresno Airport Hotel, responded to this review
Thank you Linda! Your comments are very well appreciated. Looking forward to have you as our guest again.

"Sweat or get work done!"

3
01/10/2015

This is the problem I have faced at many Best Western Hotels. The desk is normally situated right by the heating/AC unit in the room. So, I cannot turn on the unit because the hot or cold air would blow directly on me. Hilton hotels do not have such a configuration...Just saying. I would not stay at a Best Western if not for it being the cheaper option on my list of hotels my organization pays for, but I have to use the cheapest.

"Great stay"

5
28/09/2015

This hotel is a great option for staying close to Fresno Airport. There is a shuttle if you don't want the hassle of returning your car before your flight. The hotel is clean, quiet, comfortable beds, and a decent breakfast. I will definitely stay here on my next trip.

"Park and Fly"

5
23/09/2015

We chose this hotel because it provided us with a complimentary shuttle to the airport as well as allowing us to leave our car there during our trip. Since we were only gone for 10 days, we didn't mind leaving our car parked outside and the price was very reasonable. Rooms were clean, comfortable, and quiet and the complimentary breakfast was a nice plus as well. Very friendly and helpful staff!

"Average Best Western"

3
23/09/2015

Overall the stay was uneventful, but the room could have been cleaner. There were stains all over the carpet, so needless to say I never went bare foot on the carpet. The free breakfast wasn't the best because the breads and bagels were stale and the eggs seem to be powdered. Housekeeping wasn't always consistent from day-to-day. The Wi-Fi wasn't consistent either, which is frustrating.