Moor Hall Hotel & Spa, BW Premier Collection,  Birmingham

4.0/5  - based on 1916 guest reviews.
Moor Hall Drive, Four Oaks, B75 6LN, Birmingham, Great Britain - See map
+44 1 213083751 +44 1 21 3088974

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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A delightful country house hotel set in parkland yet within easy reach of Birmingham, the NEC, the motorway network and attractions such as Drayton Manor Park and Cadbury World. Ideal for business or pleasure, the Moor Hall Hotel & Spa, BW Premier Collection® offers 83 comfortable and well equipped ensuite bedrooms, including four posters, a choice of two restaurants, seven conference rooms and extensive leisure facilities including an indoor pool, hot tub, sauna, steam room, aerobics room and spa with three treatment rooms. There's ample free parking and conference and banqueting for up to 250. To complete the picture, our team of friendly and professional staff is always on hand to offer our unique brand of traditional personal service. Enjoy your stay. Main restaurant The Oak Room is closed on Sunday and Bank Holidays. Dinner rates include a 3-course Carvery instead.

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Room 1

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based on 1919 guest reviews
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Moor Hall Hotel & Spa, BW Premier Collection,Birmingham
  • 3
    « One of the worst nights sleep ever. »

    First the pluses. From the outside a nice hotel steeped in history. Decor in keeping with the building. A nice modern bathroom. Bed not too bad comfort wise. The bad. Some Twit with an A set the monolithic clock radio to an alarm at 03:20. Probably a previous guest that woke me from a deep sleep. Once ripped from the wall as I could find no way of killing the alarm I then tried to get back off to sleep. At this point I could hear a low pitch rumble noise so loud that no further slip was possible. I traced it to coming from some form of extractor fan either in the room below or adjacent. Why can room service not clear alarms on clocks or better still get rid of the bloody things and do something about room acoustics to prevent guests being kept awake. A shame but this has put me off this stunning hotel!

    5
    « Another fantastic spa day »

    Enjoyed another lovely spa day at Moor Hall this week. Fabulous treatments and treatment rooms. Lovely lunch. Very relaxed atmosphere. Excellent service all round. I still love the wonderful relaxation room. Looking forward to our next visit already!

    3
    « Pleasent stay over Bank Holiday »

    Myself and my partner stayed at Moor Hall Hotel and Spa on Sunday 6th-Bank Holiday Monday 7th. It was brought on Wowcher and included spa access, 3 course carvery dinner and full breakfast for 2. Paid £99 for two people and thought this was brilliant. On arrival at 2.30pm, we went to reception and was greeted by very warm and friendly reception staff, who said our room was ready and we didn't have to wait until 3pm. We asked the Receptionist if our room had a fridge and he looked at us and said 'yes there should be'. We were on the ground floor..up few steps (Room 2). We weren't very impressed with the room itself...no air con...the carpet looked worn out and in need of change. The design on the carpet was completly rubbed off and it looked dirty and old. The bed seemed comfy and had alot of cusions, so this extra comfort. My partner is on medication, so he needs his medication kept in the fridge, but when we looked around the room, there was no fridge. We rang down to Reception and they said you need to order one, but they would send someone with a fridge right away. A man came with a small compatable fridge and plugged it in and said it should be cold within an hour. Cut a long story short, we stayed there over night and the friedge never got cold at all!! The best feature of the room has got to be the bathroom. Very modern and sparkling clean, but you have to wonder how such a old-looking and tired room could have such a beautiful bathroom. I went to the gym for 30 minutes and absolutely loved it. The views whilst I was on the treadmill was overlooking the golf course and was just beautiful. The best workout I have ever had. It was nice and quiet the time I went there at 4.30pm. After the gym, I decided to use to sauna, steam and jacuzzi with my partner. The sauna and steam rooms are tiny and can only hold a maximum of 3 people. But nonetheless, it did the job, so no problem. The jacuzzi was nice, but they could of had a sign near it saying double step, as you step in. It was unfortunate, that my partner sustained an injury on his shin. The Jacuzzi water seemed quite strong of chorine and began to sting our eyes. He did, however enjoy swimming in the pool. We then went to get showered for dinner, which the reception staff booked us in for 7.45pm. When we sat down at our candle lit dinner table, the waiter came over and offered us a drink and explained we could either have salad or vegetable soup as a Starter. I chose to have a salad and my partner chose the vegetable soup. My, My, My...the vegetable soup was out of this world...pureed to perfection. I wish I had had that instead. We both chose to have the pork, which the chef slices for you. Succulant slices of pork and you can help yourself to the veg and the potatoes/gravy. The other carvery options was fish, mussels, turkey, beef, chicken. All meat was hot and covered over. That carvery meal was delicious. For dessert, they had a beautiful selection of fresh fruits or cakes. We both chose the fresh fruit, which were juicy and sweet. (watermelon and pineapple). When we left the restaurant, I went to the bar and asked for an aspertif or a digester and the young woman didn't have a clue what I was on about. Abit annoying, I had to explain to her what it was and she said they don't have anything like that. Perhaps it would be a good idea if they did, one of the other ladies serving behind the bar told me. That night, we went back to our room and watched tv in bed. Bearing in mind, that weekend was 27 degrees and night time was 25 degrees, we were dying for some air con and were both sweating. No air coming through both windows and the duvet on the bed, seemed like a winter duvet. Very thick and warm. It was really bad, as we had to keep the curtain open all night, with not only sunlight coming through in the morning, but also having to put up with the cars in the car park and people chatting whilst they were going into their cars. In the morning, I got woken up by our neighbours watching tv very loud and a couple talking and laughing really loud at 6am. Breakfast was ok. Salty bacon, nice fried eggs, fried bread soaked in oil, sausages, but it was ok, because the staff got me my soya latte as requested. My partner had a Swedish Full body massage with oils (£79) and he said it was beautiful. I think their spa prices could be a little cheaper or perhaps special offers for 2. The best thing about this hotel is the carvery dinner and the garden views. We took such beautiful pictures around the water fountain and the grounds, with the most perfect weather. The not so good parts were the room having no air con. The reception woman was very defensive on check out and told us ''we could of requested it at check in''. I told her all rooms should come with a fridge and air con and this is standand. I have to however, thank some of the staff there for their kindness and making sure things were ok for us, whilst we stayed there. My partner forgot his t-shirt and I rang them up the next day and they said they would post it out. Happy to say...we did recieve it. Nice hotel and spa re-treat by us Londoners.

    5
    « What an amazing hotel »

    Generally could not fault this place. Me and my other half stayed here over the bank holiday weekend to celebrate our anniversary, our room had a anniversary card and cake in waiting for us. ALL staff are so friendly, the drinks are amazing the rooms are perfect and me and my partner could not stop saying wow! Would highly recommend this.

    4
    « Nice pool & good classes »

    If you are coming for a business trip look up the classes before you travel. The instructors are good and early morning classes mean you can work off the calories from the wonderful dinner from the night before!

    5
    « Mrs Michelle Jones »

    Beautiful hotel lovely grounds had a fab 3 course meal too would go again inside is beautiful and if u sit outside its wonderful they have a lovely garden to walk around too hotel rooms lovely staff very friendly spa was lush injoyed the pool

    4
    « Afternoon Tea »

    We visited for afternoon tea. Very nice scones and although website says pot of tea you can get refills. We also had child's afternoon tea. Don't think that is worth the price. Enjoyed our afternoon tea but I felt there wasn't a very good atmosphere. Room is bright but just ,issued that sense of being out for a special treat.

    4
    « Over night stay »

    We had an overnight stay with evening meal, spa treatment and breakfast included for a wedding present. We checked in at around 3:45 by a lovely lady who told us our spa treatments had been booked for 4pm and our meal for 7pm which we didn't realise otherwise we would have gotten there earlier. We wanted to eat first as we hadn't had any lunch. We took a trip to the spa to try and change our time and spoke to a young girl who was really helpful, they told us it wouldn't be a problem to change our time to 5:30 so we could have some food first. We also arranged our evening meal to be changed to 8:30 without fuss. Lunch was delicious. We both had chicken burgers with wine and a Guinness. It was very quiet but staff were lovely and friendly. We then went for our spa treatment. Amazing massage and staff were again friendly and professional. Pool, sauna and steam room were nice with loungers to chill on too. Dinner was very tasty although I wasn't overly hungry as portions at lunch time were very generous so didn't enjoy it as much as I could have. We had a lovely overnight stay and will definitely return even if it's just for food as we live quite local. Only downside is that rooms are quite dated and definitely need updating. However this isn't a problem for us as they were still clean and the food and staff definitely make it a great place :-)

    4
    « Wowcher Break »

    Stayed here last week ( 25th April ) with a friend . Had a beautiful room ( 70 ) which was spacious , with beautiful views across the Golf course . Reception could have been a little more friendly as the lady spoke to us in a rather curt way ! Although the other staff were helpful , friendly and nice . We enjoyed a lovely lunch in the Bar area and then checked in at 3pm . We went for a swim & enjoyed the pool area as it was quiet , clean and had a very nice warm Jacuzzi in it . The grounds are beautiful and we sat for a while in a very pleasant outdoor area , I imagine used for weddings , with a fountain . Dinner was included , a carvery which was 3 courses all self serve from various serving areas . The beds were great , 2 Doubles and extremely comfortable . Breakfast was again Buffet style , with plenty of choice , which included fruit , cereals , toast , juices , coffee/ Tea and full English . For an additional cost you could have Smoked Salmon , Champagne etc . It was quite busy the day we arrived as there was a few Business conferences taking place , but lovely and quiet the 2nd day as we left . Would definitely recommend , in fact we have booked the same room and tickets for an up and coming " Adele " tribute night , extremely good value - Bed & Breakfast , evening meal and overnight accommodation for 2 at just £145 !

    2
    « Very tired in every respect! »

    This hotel was pleasantly situated but in need of refurbishment and a thorough clean! It was very noisy at night due to guests retiring late and others rising early; in addition there was disturbance from early deliveries and golf course maintenance. The food when, eventually served at dinner, was over cooked and uninspiring. The wine list contains a poor selection but is never the less expensive.

  • 5
    « Lunch for four »

    The Oak Room service was very good and staff friendly and professional. Food excellent in quality and price. Lovely surroundings and very enjoyable. This was a special family meal but will definitely visit again.

    3
    « Wowcher break »

    My partner and I got a 2 night wowcher deal for this hotel which Inc 2 nights accommodation, breakfast and a 3 course carvery meal. We paid £99 for each night! Good points..... Building looks nice on approach. Lovely fire in immediate reception area. Staff helpful. Food was better than expected! Parking was Free and plenty. Not so good..... The pool was small for the size of hotel. When we decided to use it on the Thursday evening approx 4 pm it was full of children with their parents. We were unable to swim for all the splashing. It was not a relaxing retreat but a loud and inconcederate experience. Not a spa feel but a holiday camp feel. Our room was adequate for price. However we was on ground floor to the left of the reception. Restoration or a room was taking place across from our room. No peace or quiet. Builders started at 9am banging. Plus on the Thursday morning about 10 am one of the builders knocked on our door to ask would it be OK if they turn electric off for 20 mins. We agreed, but this was not appropriate. Work taking place should be outlined on booking or guests to be allocated to another part of the hotel! I would give this hotel a Good rating but that option is not available

    2
    « Disappointing »

    The hotel promised attention and good food. It fell sadly on both counts. The situation was delightful and we eagerly queued for a chance to enjoy the hotel. At the reception we were treated as an inconvenient invasion. Despite a prepaid booking complete with names we each had to submit to an interrogation for creditworthiness and were castigated for not knowing the registration number of our coach. Our allocated room was through innumerable steps and four fire-doors and was stiflingly hot with no air-conditioning. The bathroom was new and very pleasant, the room itself was tired and not too clean. Insufficient hangars in the cupboard, ill-matched bedframe and mattress created gaps toward the headboard. Regarding food, the breakfasts were the best meal of the day. The dinners were of very poor quality and bore little resemblance to the menu description. Served on cold plates, overcooked vegetables, and a very extended wait in the service. We rose after three hours still hungry.

    3
    « Lovely weekend but tired rooms »

    We stayed for 2 nights the outside of the hotel is beautiful and the downstairs rooms are nice The check in was efficient but it went downhill when I saw the room we paid 135 per night inc bf and the room was so dated it was clean but it needs all new textiles bedding etc the duvet was certainly not feather and the pillows were awful (however on the last day I realised I could have asked for a feather pillow ) If you did not want your room cleaned you could have a drink voucher one per room really !! Breakfast on the first morning was awful bacon left soaked in fat when new was brought they tipped it on top ! Bread choice was very limited Sausages not cooked enough etc but second day was better. Took forever to get tea The party night was lovely beautiful food excellent service by a lovely guy ( began with m! The bar service however at the beginning was painfully slow and they spent more time looking at the till than serving ,also drinks were very expensive I felt but after questioning we think they added two tabs together ! Staff in general were lovely a great time was had by all but I would not go back it is a great hotel for business people I think or probably weddings

    4
    « Good value Country House Hotel »

    Quiet location, staff very helpful and friendly; good breakfast. Offers good value, accommodation is OK but as other reviewers have noted is perhaps a little tired in places. recommend rooms with view over the gardens as I suspect that some will have a car park outlook.

    3
    « Very disappointing »

    We have over a period of time used Moor Hall for either Lunch/Dinner and afternoon tea and have come away saying that was enjoyable and good value, but not today,we booked online for Dinner at 5.30pm in Carvery Restaurant, on arrival in reception the noise could only be described as a children's tea party coming out of the Carvery,we later found out from one of the staff they had 19 children eating. The whole Carvery was in disarray and the Manager seen clueless to bring matters to order. While we waited for our table to sorted, another couple who had booked in advance walk out we understand being their wedding anniversary. Eventually we had a table allocated the Carvery was ok be the choice of sweets from the self service was down to a chocolate cheesecake and a few Bakewell tarts that looked more like pork pies, two squashed profriteroles. I have to say in all a very disappointing experience. Moor Hall you need to improve or your loyal customers will be going elsewhere.

    4
    « Good but a little tired in places »

    Had a 3 night stay here this week. In places this is a pretty spectacular country hotel in beautiful grounds with lots of well styled areas to relax in. In other places my room and some of the corridors and corners are looking a little tired. Staff through the hotel are all very good, friendly and efficient and I was very pleased at the attention and prompt response I made to a minor complaint that I raised. I ate in the Country Kitchen twice and took advantage of a bargain £17 for 3 courses of pretty good carvery fayre. I did think the room furnishings were old and drab but everything was spotlessly clean. Pretty good value in an area that is commanding pretty high prices right now.

    5
    « Wonderful Wedding Reception »

    We held a wedding reception at Moor Hall Hotel for our son & daughter-in-law in April this year. The Charter Suite looked absolutely amazing when we walked in. The room was set up really well and the twinkling lights provided a perfect backdrop for the reception and for the photographs. Sam, Georgia, Jamie & all the rest of the staff couldn't have been more helpful and attentive all day. The food was excellent and so many of the guests commented on what a perfect wedding it turned out to be. It all went brilliantly and everyone had a good time.

    4
    « Good - Nice afternoon with friends »

    Really enjoyed the afternoon tea with friends. The room that was booked was lovely and well laid out. The sandwiches and cakes were nice and well made. Do think there should be a choice of plain sandwiches as well. The only let down for me was that that coffee and tea were not served in keep hot pots, so went warm by the time we wanted a second cup. The surroundings are lovely.

    5
    « Wonderful Easter Weekend! »

    Me and my husband where absolutely delighted with out 2 night stay here; so pleased we found this hidden gem. We upgraded our room before hand to a Jacuzzi suite, I must say it was the best room I have ever stayed in. So modern and clean. The Jacuzzi bath was huge! Even had a remote control so you could change the colours around it. So cool! The staff where so polite and friendly and really made us feel welcome. We even woke up on Easter Sunday to an Easter egg outside the door (the little things go a huge way, thank you!!) The building itself has a lot of character and a nice, warm ambience. We used the gym while we where there which was great, had everything you needed and enough space to do a proper work out. We didn't use the pool but it looked lovely. We had room service one night which tasted great however, could possibly do with a bit more of a variety on there? We had breakfast in the Oak room both mornings and it was delightful, very friendly staff and lots of choice! We thoroughly enjoyed our Easter Weekend here and we will defiantly be back if we are to ever be out that way again! Thank you team at Moorhall you are doing a fantastic job!

  • 3
    « So disappointed, like seeing a family friend letting themselves go »

    A bit of context: I grew up about half mile from this hotel and it was where we went for special occasions. Birthdays, anniversaries, Mother's Day etc. It was where my school friends celebrated 18 and 21 birthdays and where we cont yes to go after me and my siblings had left Sutton. It is like an indulgent aunt. So, it saddens me to pick out the warts on the old auntie's hands. But, unlike an ageing relative, hotels can bring themselves back to life. I have given three stars on this review - 2 for the hotel and 4 for the staff who are still lovely. Our stay on Sunday 8/4 was in anticipation of our Mum's funeral the following day so there were several of us (14 I think) Reservation and check in were fine, efficient, friendly and we got to our rooms with no problem. My room was comfortable, the bed was firm, pillows were fine, everything was clean and the water was hot. The iron was pathetic but hotel irons often are and it wasn't critical. We congregated in the bar and have a convivial drink before dinner. And this is when things went downhill. As it was Sunday, the Oak Room was closed and we ate in the Country Kitchen. A carvery was on offer. I would not choose a carvery in most places but Moor Hall is a Traditional hotel with a reputation for good traditional meals so why not? Well, if traditional means dated and not very inspiring, MH has it to a tee. Starters were soul (decent according to my nephew) or a very unimaginative hors d'oevres selection. But, even wilted lettuce has vitamins and the cucumber was sprightly so the main. Course would make up for that. However, the main course meats were dry beyond my wildest imagination (and I have a great imagination) and the veggies were, with the exception of the roasties, watery and bland, the apple sauce appeared to contain no apple and the meal was barely edible. Interestingly my vegetarian nephew declared the vegetable lasagne to be very nice though a bit small for a big lad of 21. I ate enough not to wake in the night needing room service chips and thought that breakfast would make up the deficit. Sadly, although the fruit and cereal selection was good, the hot breakfast was badly presented. bacon was either not quite cooked and fatty or over cooked and dry, fried bread tasted of sunflower oil and had been cooked too cold, mushrooms looked like they were out of a tin and my sister's poached eggs were just weird. But, the service was really lovely. The coffee was good, toast made with decent bread and gluten free offerings for the coeliacs in our party which was great. And check out was efficient and friendly. So, please,Moor Hall, pick up the batten and be the lovely auntie we've loved over the last 46 years

    4
    « Mothering Sunday »

    We enjoyed the Carvery as always on Mothering Sunday. There is always a good choice of starters which you can help yourself to and there was a good choice of meats and selection of vegetables. The staff were attentive and courteous.

    5
    « Wedding »

    We had our wedding there Easter weekend 2018. The staff were so helpful and bent over backwards to not only make the day perfect but ease my worries. They were so professional from the planning process to the day. There were lovely extra touches like waking up on Easter morning to have an Easter egg outside our room and a lovely personalised photo frame left in our room. The grounds are stunning for photos, especially the Roman bear pit. The food is extraordinary. The suite was amazing with an extra sitting room, a huge bathroom with a giant Jacuzzi. I loved every minute of our stay there. Cannot recommend this venue enough for a wedding!

    3
    « Disappointing »

    We recently went to the Country Kitchen restaurant for my Daughter's Birthday, having been last year and really enjoyed it. This time however the story was different. We had previously enjoyed the buffet starter with smoked fish and various salads and cold meat, this time the buffet appeared to have been slimmed down to a salad bar which looked a bit tired and was very disappointing. The carvery was spoilt by the serving Lady Chef, who made two very basic errors, firstly my wife was offered crackling off the pork, this was politely declined as she thought it appeared not to be crispy enough for her taste, the Chef took umbrage to this and over forcefully stated that ?it was crispy enough? how could she possibly know what my wife's expectation was and should have simply accepted her view and not been argumentative. Secondly and perhaps even more bizarrely when my Daughter was asked for her preference she chose what she wanted and was offered two pigs in blankets, she doesn't like these so declined and asked the Chef to put them on her partners plate as he did, when her partners turn came to choose he asked for his pigs in blankets as part of the meal but was told he couldn't because he already had two, being the two my daughter had given him. Rules are Rules as they say, two per person only, had she passed them over at the table I dread to think of the consequences had the Chef found out.... Needless to say we didn't want to make a fuss and spoil our Daughters night, and treated it as a joke, however in reality it changes peoples frame of mind and the night was not as good as it should have been. It is therefore not worth commenting on the food itself as we already had a sour taste from the service, enough to say it was no better than average.

    5
    « A long weekend at Moor Hall »

    Having spent a recent weekend at this hotel I submit the following observations. The location and surroundings are beautiful. The car park can get very busy when there is a wedding taking place in the hotel. The staff are amazing throughout the hotel. We were disappointed to find that we were not allowed to use the pool ahead of check in time and after checkout time, 15:00 - 11:00. The food in the Oak Room was the best I have ever had anywhere in the world, expensive, but truly top class. Our room was lovely and well equipped. The pool and spa area are great. Over all, I would certainly recommend this hotel, we will be returning for another weekend and a meal in the Oak Room for sure. Thanks to all concerned for a great weekend.

    1
    « Never even got to stay!!!!! »

    We are not ones for writing reviews but felt really cheated with this and wanted to warn other potential customers who may be trying to use a voucher. We were bought a voucher for Christmas that did not cover too much but saw this in the upgrade section and thought what an excellent idea and value. Checked their website for availability which showed plenty. Called them at 6.30Pm and checked what the voucher included. Evening meal, spa access, room and breakfast. Excellent. Checked dates and was told no problem. Advised to call back after 8am tomorrow to speak to the reservations team who would be able to book us in. Even discussed additional spa treatments. All good so far. Paid extra to upgrade our voucher on line that evening. Called the reservations team at 9.00 am the next day all excited to be told that they would not accept the voucher for that date as they had used all of the voucher allocations. When I explained that we had called the night before and were told it was fine we were told ? not sure who told you that but it's not available?. When I pointed out that their website showed availability we were simply informed that's for non voucher uses. Spoke to buy a gift who tried to talk to them but they will not budge. Requested a full refund. Shame as looks really nice but their customer service is somewhat lacking. They made a mistake and even though they have rooms etc available will not take the booking. Be careful if trying to redeem a voucher with this hotel. Even if they say they have availability get it in writing as they may go back on their word.

    4
    « Fabulous first experience »

    I found this hotel from research on TripAdvisor. I had regular communication with the reservation team prior to our stay. They met every request and I would give them 10/10. Check in was ok. The hotel is beautiful and has little cosy areas with open fires creating a warm atmosphere. There was no signs to the lift which meant a lot of exploring en route. The room was a superior one which was very nice and spacious and contained extra touches. More attention to detail is needed for cleansing as the table legs were that filthy that I was able to leave a message in the dust ie ?clean me'. The fridge shelf was also dirty. I always bring detergent wipes so this was not an issue; although should have been clean. The bath is showing signs of wear and tear. There is a large choice of spa treatments and special offers. We spent time in the jacuzzi and pool which was so relaxing. We had a three course meal in the Country Kitchen, we did not receive a warm welcome but our experience after the initial welcome was good by all other staff. The salad bar had a good selection, enough to make healthy choices for me to remain within my diet restrictions. The carvery was like no other I've experienced anywhere else, all foods are fully covered between serving this means they remain hot and not exposed. The person serving was warm and friendly, the carvery portions were generous and we really enjoyed our meals. There was a nice selection of deserts including fresh fruit. The bed was really comfortable and I had a good nights sleep. The breakfast was absolutely fantastic. I had porched eggs and oven baked quorn sausages cooked to order which allowed me to keep to my diet limitations. The cook told me how long this would take and I enjoyed other foods whilst I waited. Staff during the breakfast service were very good. Check out was with Kelly who asked if I had a good stay and checked my account details and provided me with the necessary paperwork. We had a really lovely time, I will definitely be back and would recommend.

    5
    « Groupon 3 Course Meal »

    Beautiful decor - The Oak Room Restaurant at Moor Hall Hotel and a lovely meal. We arrived earlier than our booked time and were asked to go in to the adjacent bar area for a drink where menus would be brought to us to make our starter and main selections. The bar was equally ?Oak' in its decor and as equally sumptuous as the restaurant with subdued but effective lighting. The bar staff linked seamlessly with the restaurant staff and soon we were seated at our table. The restaurant was full and there was a buzz of quiet chatter from the tables. The waiters were efficient and attentive. The food was tasty and well presented. I would definitely visit again.

    5
    « Wedding Menu Taster Night »

    Wedding Menu Taster Night 22 March. Wonderful night in the newly refurbished Charter Suite, which looks amazing. Food was fantastic and wine excellent. Staff were lovely and looked after us so well. Sam Davis organised a great night and was there in the morning for our pre-wedding meeting. We are relaxed and confident that Sam and the team will make it a very special day to remember for us and our guests. Thank you to all the team at Moor Hall.

    5
    « Breakfast »

    I attend the wonderful moor hall hotel every Thursday for a business meeting and always look forward to the most fantastic breakfast served each and every week. The hotel manager Mr Sam Goss is the perfect host.

  • 4
    « Almost perfect »

    We arrived on one of the coldest nights of the year to a lovely warm reception with roaring fire and friendly staff. Only one small gripe - the carpark hadn't been gritted so was a dangerous skating rink,but we did manage to park near the front door which helped. Our room was toasty warm on arrival and very spacious - we'd booked a Superior room and it didn't disappoint. One of the best things was the heated towel rail in the bathroom - so many hotels don't have any heating in the bathroom, but this one was lovely and warm. The little touches in the room made it feel special - cans of soft drinks, fruit, chocolates, quality biscuits, quality coffee with a caffetiere, slippers and bathrobes, and bottles of water. I'd left a request on booking for wheat-free biscuits just on the offchance, and although I didn't get them day 1, I was touched to see them delivered for me day 2. Always the measure of a good hotel willing to go the extra mile. The views outside were stunning - our room overlooked the sunken pond and gardens and even in the snow it looked magical, with one of the trees lit up at night. The room was also spotlessly clean bar a little mold around the windows, which really wasn't an issue, and the mini-bar which had been left off, so smelt quite bad, but we had no plans to use it, so just left it shut for the duration. The breakfast was good - they had an option for gluten-free toast, and had plenty of choice (bacon, fried eggs, sausages, tomatoes, baked beans, mushrooms, hash browns, pastries fruit etc etc) and you could also order from the menu if preferred - eg veggie sausages and poached or scrambled eggs, or for a little extra, smoked salmon, haddock etc . There was also a choice of coffees (latte, cappucino etc) and tea, The venue itself is stunning - a lovely old building, but well modernised with lots of little nooks and crannies to enjoy a few quiet moments and little bits of memorabelia scattered around to make for interesting reading on the saunter back to your room. When the sun finally showed its face, we enjoyed a lovely romantic walk around the gardens listening to trickling water and birdsong - idyllic. So, why only 'almost' perfect - well, on both nights we stayed, the heating went off between 1am and 5am. With it being -6 outside it meant that the room got cold very quickly and no matter how high we turned up the thermostat (set to 30 degrees at one point and with radiators on max) we still couldn't get it to kick in. Luckily we'd brought our own hot water bottle with us, but not something we expected to have to do in a 4 star hotel. Given it went off the same time each night, it would suggest that something was turned off centrally to prevent the heating being used.If so, it was poor show from management on such a cold night. If it wasn't for the heating issue, it would've been 5 stars and worth every penny - will definately be going back - but only in the warmer months!

    5
    « They helped make our wedding reception wonderful »

    We fell in love with the hotel within seconds of walking into the Charter Suite. The prices were reasonable, and so we happily chose this as the venue we wished to have our reception. From day one, we were able to control and change any aspect of the package to suit us, from adding late night baps, to having the band set up the day beforehand (this was due to the room being free the night before, as we married out of season on a Friday). We dealt with several members of staff, including Samantha and Jamie, both of whom went above and beyond to ensure that we were happy with the service we received. The room we chose was comfortable, and the shower was more than capable of blasting away the cobwebs the morning after the night before.

    5
    « Our magical wedding »

    We booked this hotel after vising another and decided this was right up our street. We have dined, stayed and done several balls at hotel of which we had no complaints. Our event co-ordinater Sam made helpful suggestions and helped us plan the perfect day. Jamie was our allocated staff member on the day to co-ordinate, and he did a wonderful job. Nothing was left to chance. Jamie was on the ball. Through Jamie and Sam we had an amazing day/eve for which I can only say out did my expectations. Truly a day to remember. The Bracebridge room was intimate and the Charter Suite beautiful The hotel had ours and guests room ready when we required them which was before check in. All staff at the event were polite and efficient.. Food excellent. DJ amazing. The location is second to none and that touch of snow set off our photos. Our family and friends commented of how atentative the staff were. What they wanted they got. Good attention to patrons needs. We cannot thank the hotel and its staff for giving us a truly magical day which we will remember with fondness for the rest of our lives

    5
    « Good night's sleep »

    Spent one night on business and to attend training at the property. The check in was good, the room very comfortable and breakfast very good too. Service was good and food high quality with nice little extra touches. This place is above the normal Best Western offering. Recommended.

    5
    « Mothers day lunch »

    We visited the country kitchen for mothers day lunch. We were a little early but out table was ready. Starters were fantastic and you could go up as often as you liked. The carvery was the best one we have all ever had. Meat great spuds great veg great gravy great. Pudding was veeybtasty and again you could try a few different ones. The whole experience was fantastic and we loved every mouthful.

    5
    « Girlfriends Birthday Treat! »

    Stayed here overnight on a Monday evening as a treat for my girlfriends birthday. Moor Hall is a delight, it's surroundings provide such a beautiful view from your room. Facilities are great, my stay included spa/pool/gym access alongside breakfast in the morning; all of which were great! This hotel is picturesque and ideal for special events such as weddings and private functions.. It has two main restaurants, one of which (The Oak Room) is two rosette quality with fine dining and a fantastic a la carte menu. The other is slightly less fancy but with a perfect menu also including roast dinner, homemade soups, cakes and desserts.. The room (superior double) is slightly dated with regards to the decor but nevertheless very clean and tidy with, as mentioned before, a beautiful view overlooking the golf course. The hotel were so kind preparing happy birthday treats in our room for my girlfriend on our arrival. Very nice touch indeed. If you are looking for a peaceful stay with a touch of class, look no further. Thank you to all at Moor Hall for making my visit a special one. HIGHLY RECOMMEND.

    5
    « An exquisite surprise experience »

    Visited Moor Hall hotel and Spa with my family for dinner, a nights stay and breakfast. The room was spacious and had lovely views and we had fruit and well as teas and coffees which was a genius touch. The hotel catered for my fussy needs with decaf tea, vegetarian sausages, oats porridge, brown bread. The service was second to none. The pool, sauna and steam room were excellent and the water was warm (another brownie point). There was a drink to try on the reception desk on arrival which was welcoming and you were given a robe and slippers to use the spa. There was a delay in waiting for breakfast in the morning, but the service from the supportive and attentive staff, more than made up for this. All the stars feedback as we definitely will go there again and we recommend it to anyone who wants a more than value for money experience.

    2
    « Mother's Day afternoon tea »

    Large party of us arrived for afternoon tea. This was more expensive than the usual afternoon tea with a gift which turned out to be a bag of small samples of products from the spa not exactly the gift I was expecting. First drink was a cold cup of coffee which I had to send back. Constantly felt as though had to keep asking for more tea etc as there wasn't enough provided for our group and felt as though towards the end of the session which was a 2 hour slot the staff were giving us a wide berth in case we asked for anything. We did ask for more jam and cream for the 14 scones we had as was greeted with l'll check if we have any left ? Need to pop to the shops for £26 each and buy some I thought. To top it off our slot wasn't finished and he staff started packing up around us and moving the table arrangements before we had left. Not impressed won't be returning.

    5
    « Simply the best staff in Sutton Coldfield. »

    Second time at this hotel, great friendly welcome, excellent room service and brilliant to see the fantastic Sue serving the best breakfast, is still here. Chamber maids are brilliant great attention to detail and really do look after you. If you want to be treated like royalty with the friendliness of family atmosphere, then this is the place to visit The staff really do make this a fantastic hotel.

    5
    « What a great place for business meetings! »

    I was introduced to this hotel by BNI Networking and attend weekly networking meetings there. The breakfast is out of this world and no other event comes close! The staff are always helpful and have a polite word to say even at 6.30 in the morning. I am now a member of the gym, use for business meetings and also take the family for Sunday lunch.

  • 5
    « Staff Couldn't do enough to help my ill daughter »

    I met a friend for afternoon tea at this great hotel. We had a great time catching up while the girls were playing in the Snug. Unfortunatley, My daughter was sick, the staff couldn't do enough to help us and insisted on letting them clean up. I would have no hesitation in recommending this hotel to friends and family.It is a true child friendly establishment.

    5
    « Lovely experience. Will definitely be visiting again! »

    Lovely gardens and views. Friendly and helpful staff to take care of you and make you feel welcome. Convenient spots to charge laptop while working from lounge area. Breakfast was great too. Nothing to complain about.

    5
    « Great Hotel! »

    I regularly visit Moor Hall for business meetings and i now feel in a position to post an honest review. Good service only matters when it's consistent which is what I have found to be the case for Moor Hall. It is a beautiful character hotel set in stunning grounds and features a terrific spa. My breakfast needs to be vegan and they are able to cater for me which is great. I can highly recommend Moor Hall Hotel to anyone looking for a high quality hotel experience.

    5
    « Great facility, atmosphere and very friendly staff for events »

    I have run three events at the hotel in the last couple of months, and all have been excellent. The food served has been tasty, and reasonably priced, the rooms that we have used have all been fantastically arranged and the staff have all been very friendly, and hughely accomodating. Jamie, the Banqueting Manager is an absolute star and was extremely accomodating and prrofessional throughout two of the events that we hosted. We will definately be using the hotel again for future events.

    3
    « Expensive for what you got. »

    Friendly, welcoming staff on arrival. Decent spa facilities and nice food. Poorly organised at breakfast where we doubled up with two other couples. Fortunately, we knew them but consider if we had not. Felt as if we were troubling the staff by wanting breakfast we had paid for. Some items in bedroom not particularly clean. Man at the spa counter appeared disinterested. The room was okay, but small and claustrophobic. Vastly overpriced at £150 a night for what was little more than average.

    1
    « Totally disappointed and letdown by staff »

    First impressions was wow but 5 minuets after booking in I wonted my money back so I could go home .First I'm disabled and was put on roof floor ,after I caught my breath I asked to be moved.The staff agreed to move me to a reasonable room on the nearly ground floor .Next, time to books massage and a facial, not a hope in hell.Im sorry we are fully booked fan bloody tastic.Ok so I'll book a table for a meal, no you won't my friends Thay are fully booked .Now I won't the manager, I say your hotel clearly states come stay have a massage and eat good food and use the facilities.Yes .then why can't I book a massage and a facial and a meal am I supposed to starve for the night .In the end Thay made some excuses and said Thay could fit us in for a meal but not massage and facial the room the meal was in was like my old school canteen .That is not good enough I said my sister and I have just lost our farther and we're coming to try to recover a bit . Oh nothing we can do i again asked for a refund and said we would re book whenever we could get what we wonted.Thay we're not at all interested and had no intention of refunds.So we stayed the next bulls up was my sister storming Down stairs at one in the morning demanding to be moved as the noise in her room was so bad it had given her a migraine and she could not sleep.Thay moved her into the room next to me .in the morning we asked again to se manager but he was no more help than before .so we checked out a day early after being charged twice for the Sam thing .both of us paid twice so now we are fighting for a refund .I WOULD NOT GO BACK FOR FREE

    5
    « Afternoon Tea »

    Had a lovely afternoon tea for my mom's birthday, staff all seem nice. Our server Luke couldn't do enough to help and was lovely. Overall a really good afternoon and would do it again worth every penny.

    5
    « Enjoyed a relaxing stay »

    The spa and the breakfast were lovely, really enjoyed using the facilities, swimming pool, sauna steam room and jacuzzi, my partner enjoyed the gym also. Didn't realise that we had robes in the room and towels in the spa so we could have used those but we weren't told. The breakfast was fantastic in the country kitchen proper butchers sausages and thick bacon, also lots of fruit and cereals and continental to choose from. Beautiful grounds and nicely located near to Birmingham so we visited cadbury world the following day. When we arrived we were told by a lady at a computer to wait, we waited for around 5 minutes then she checked us in, no smiles here. We kind of had to figure out where everything was on our own. The restaurants were all booked up for the whole weekend i wish id have known this was going to be an issue because i would have booked in advance. We ended up eating in the terrace bar, i ate a lovely cheese and bacon burger. I had one glass of wine which was nearly £8. I thought the drinks were very expensive. A coke was £3.80!! The room was small and dated in decor, very clean and the bathroom was new and very modern. Overall i did enjoy the stay here i thought the hotel looked beautiful from the outside and had a very posh feel. I think the communication could have been better.

    5
    « Excellent »

    Had a lovely stay at Moor Hall and cant believe we haven't tried it before. We try to visit Sutton Coldfield annually for my husband to visit his old haunts. This year we were given a Buy a Gift certificate for a leisure break and decided to use it for a overnight stay at Moor Hall, this included dinner in the County Kitchen and breakfast the next morning. We arrived at 3pm on the Sunday afternoon and the hotel was busy with lots of Sunday lunch guests but after a few minutes wait we checked in and went to our room which was very good for a standard room. I went to the pool and I had also booked a treatment which was very good. Dinner in the Country Kitchen was great, drinks in the bar were a bit pricey but nothing eye watering and breakfast the next day also very good. Glad we tried it and it made it all the better that it was a pressie and I only had to pay for the treatment!

    5
    « Afternoon Tea Including Dairy Free »

    My friends and I had thought that being able to enjoy an afternoon tea together would be difficult as one of us is dairy free. However, from my very first contact with the friendly and helpful team at Moor Hall, those concerns evaporated. When we visited today, our expectations were fully realised. We had excellent food, superb service and my friend was able to partake fully: a good thing really as it was her birthday treat. We look forward to finding another good excuse for treating ourselves in the near future.

  • 5
    « Birthdays and perfection for all. »

    We have just returned from a totally wonderful weekend away celebrating our joint birthdays and silver wedding. The hotel staff were friendly, attentive to detail and made our stay one to remember and one to be repeated. The accommodation, facilities and food were all enjoyed by us all and we had no need to ask for anything more. In the restaurant, every effort is made to cater for all, including dietry requirements. I can't wait to return again in the summer months, so I can enjoy the beautiful grounds and al fresco bars. Well done to all.

    3
    « Afternoon tea »

    Went with family for afternoon tea. The service was good very attentive and food not too bad fruit scones were a bit dry but all the other food was fine. Not the cheapest by any means and have had better at other places but overall a reasonable afternoon tea. Unsure if I would go back again as nothing was really outstanding.

    5
    « Traditional setting - fabulous food »

    We ate in the Oak Room; Sunday lunch. My husband had traditional roast beef and Yorkshire pudding which was excellent. I had the sea bass, less tradition, more innovation - so something for all - it was exquisite. It featured mussels, clams and samphire - see photo. Sticky toffee pudding and lemon parfait for pudding - delicious. Lovely varied menu. Gorgeous setting, though restaurant slightly dated, it feels 'proper'. Will definitely return.

    5
    « Moor Hall Hotel »

    What a great location away from the metropolis of the Big Bad City of Birmingham (I can say that - I was born there). Lovely room, superb attention to detail from the staff throughout the hotel - made to feel very comfortable. I've been there on business at least 3/4 times in the past year and have always felt welcome each time.

    5
    « Amazing Hotel! »

    Myself and my husband got married here last weekend and were blown away by the service we received. From the moment where we had an initial consultation through the booking, meal tasting and service in the week leading up to the wedding weekend we were so impressed. The coordinator Sam Davies was excellent and all our requirements were met and she was friendly and helpful at all times. The master of Ceremonies on the day, Jamie Hall, was outstanding and he could not have done more to help us. Even in the 2 days after the wedding he was asking how we were and ensuring we had the best time. I would highly recommend the hotel as a wedding venue and hotel as it made our day absolutely perfect and stress free. Thank you very much to all the staff who made it such a smooth day.

    5
    « wonderful hotel »

    i have stayed in this hotel loads of times and will again.everyone is so nice and helpful.ive stayed here with my husband and ive stayed here with my friends on a girls over night stay.The spa is good,as is the treatments.afternoon tea is lovly.lunch and dinner in both resturants is good.i have been going there for years.i stop in lots of hotels and keep coming back to this one and so does the family and friends

    1
    « Sales meeting »

    In all my 30yrs of travelling with business I've never coming across a more cheeky load of staff, unhelpful and ignorant. I wouldn't recommend this place, may be OK for a local but not from a far. Go at your own risk.

    5
    « Afternoon Tea »

    Booked as a early Valentine's Day treat, really lovely place, we were seated in the Oak Room, We received a very warm welcome lovely food very friendly staff who couldn't do enough for you, a very enjoyable experience would definitely visit again........

    1
    « Disgusted »

    I had the misfortune to attend a two day training seminar at this hotel. The training was really good and very helpful, so all was not lost. On arriving in reception I was surprised there wasn't a notice of the course I was attending with directions. I had to get the attention of a male behind the reception desk in order to ask where I could find the conference room for the course I was attending. His directions were... to say the least vague !! It was a sort of a wave with one finger to the right of the reception, I also got it was first floor, I also found him difficult to understand, but not wanting to appear rude I didn't feel comfortable asking him to replete his instructions, not to mention he turned away from me while I was still I'm sure looking confused. however the first fight of stairs took me to another meeting not mine. I will say the next person I asked wasn't sure where my conference room should be, but he was very polite and eventually got me to the right place. The room was cold but comfortable seats and clean. The one toilet for women and one for men between at least two conference meetings was not the best, as it resulted in missing more of the meeting than should of been necessary, also the toilet roll holder was loose a small maintenace issue that I would of expected to of been fixed by day two, It wasn't. But by far the thing that I was most disappointed by was the food, mostly the lack of it! Day one before one third of the group had, had a chance to get anything on their plates it had run out! there wasn't anything to say what was on the few sandwiches making it difficult to make choices in keeping with dietary needs/preferences. I was hopeful that day two would be better, they always say better to travel hopefully. Day two wasn't any better at all! However there was a few Luke warm limp chips. And I had to point out to a young attendant that the plate I picked up was really dirty with a black substance of unknown origin, He just took it and turned away without saying anything. If I ever have to attend this place again I will bring my own food, like another colleague had decided sensibly to do on day two. I would never attend by choice. Such a shame as I know in the past Moor Hall was the place to be.

    5
    « Great Hotel »

    Me and my girlfriend had an overnight stay here, the hotel is very nice and the staff very attentive. We have the three course carvery on the night and breakfast in the morning which was lovely. The only downside was that our room was really cold even with the heating on full.

  • 5
    « Afternoon Tea at Moor Hall »

    I booked this as a Christmas present to my nan who loved it. We had the one with a glass of prosecco which was lovely. We both enjoyed it, great selection of sandwiches as well as cakes ... even got a box to take left overs home!!!! Jasmine did a great job of serving us, was super attentive and really helped when I managed to spill tea everywhere .... she was of great help and was great with my nan too (82)!

    5
    « Afternoon Tea on 4th Feb »

    Myself and my friends came to Moor Hall for Afternoon tea to celebrate my birthday. We was greeted by a young lady called Jas who showed us to our table and straight away offered us some drinks and recommended their Gin menu. We was then talked through the different kinds of Afternoon teas and the different drinks which were available with our Afternoon Tea. We explained that we didn't want certain sandwiches and this was accommodated for us by the Chefs. The beautiful afternoon tea came shortly after we had placed our order, filled with sandwiches, scones and loads of cakes (which we didn't finish!!!). After a short while, I received a birthday message on a plate from the team at Moor Hall which was a lovely touch on my Birthday. Jas constantly came over asking if we wanted anything else or any more drinks. She was very attentive, friendly and nothing was to much trouble for her, whilst looking after us and other guests. She really is a credit to your hotel. We will be returning very soon.

    4
    « Excellent Hotel - Great Leisure Facilities »

    Myself and my partner were gifted a hotel voucher for xmas and after looking at many hotels decided to try Moor Hall and I'm happy to say we both agree we made the right decision. We stayed for one night on Friday 2nd February 2018 for a little break away for just the two of us. We were both specifically interested in staying in a hotel which had a pool and other facilities and the one at Moor Hall was definitely up to the mark. We were given some tokens for the lockers when we signed in which was great as we were both out of change at the time. The pool was great and the temperature was spot on - not too cold or hot, just right. The other facilities being the jacuzzi, sauna and steam room were great also and we used them all. We stayed in a standard double room and we were both very satisfied with the amentities and size of the room. Bed was very comfy and we both sept very well. Have noticed other reviews mentioning how hot it is in the rooms but we were able to regulate the heat by turning the radiator down and opening windows so no problem there. The only reason we can't award a 5/5 is due to the dinner experience. First thing to say is that the food is excellent at this hotel and we had a 3 course dinner which was great. Our only problem was with the service. Our starters were served to us which was great but after they were cleared we were not entirely sure it was a self service for the mains or not. We did have to ask a member of staff what exactly the process was as it wasn't made clear to us as we were seated. We were told what the options for food were but not exactly how the service worked and were left a little disappointed. We have no problem with self service but felt the confusion put a bit of a downer on our dinner experience. We also found ourselves constantly trying to get the staffs attention to order more drinks or ask for anything else. I will also add that the hotel does offer another restuatrant which we did not use so cannot comment on. Having said that we have read great reviews of the other restaurant so given the opportunity of returning to the hotel we would look to use one compared to the other. The other part of the hotel we enjoyed was the bar and the surrounding rooms that were situated around the area. One room in particular had an open fire and was a great place to sit back and relax with a couple of drinks. All in all we did have a great time at Moor Hall and would certaintly come back again given the opportunity.

    4
    « Nice hotel with helpful staff »

    I stayed here for two nights during December for work. Location wise it was ideal as it was close to where I was based. I did encounter a problem with my first hotel room; the door lock broke with most of my things still in the room. I was put in a different room and had to wait for the maintenance to attend to sort the lock and get my case. The situation wasn't ideal but the staff were ever so apologetic and couldn't do enough for me. The room I got in place was far superior than the first so every cloud and all... Overall the hotel was clean, despite the hotel being pretty full I didn't find it too noisy or anything. The shower was powerful enough and the bath run pretty quickly. The door issue dampened the experience but it wasn't there fault; these things happen and like I said, they were ever so apologetic about it.

    5
    « Excellent hotel »

    My husband and I stayed overnight at Moor Hall Hotel their service was excellent. Staff were very kind and friendly. They even put a cake and card in our room, as we were celebrating our anniversary. Dinner in the Oak room was delicious and once again the staff could not be more attentive. All staff at this hotel go out of their way to make you feel at home. Our room was perfect and overlooked the garden.

    5
    « 16th Birthday Party- Hemmings Family »

    We hired the Bracebridge room on Friday 26th Jan 2018 for our Daughters 16th Birthday party. Andy and Connor were fantastic and helped us. Nothing was to much trouble for them and they made sure we had everything we needed.The guests thought the hotel was beautiful and the facilities were fantatsic. Some of our guests had booked rooms and said how spacious and clean the rooms were. The buffet provided for the party was just about right and enough for everyone who attended.Having the bar downstairs didnt phase the guests as it was a break for them from the music to go downstairs and get a drink. This is a great venue and i would reccomend this hotel to anyone to have a family celebration. Thanks again and the buffet Breakfast is amazing.

    5
    « Amazing Value »

    Five of us visited this hotel for a "Burns Night" event which gave a package for meals, entertainment and staying overnight at the hotel. The price per couple was under one hundred and fifty pounds and the single was just over a hundred pounds. The food was excellent although the service was a bit slow because of the number of courses. A tip for the hotel is to maybe combine the haggis course and the main course to speed things up. The dinner lasted from 8p.m. until 10:15 p.m. which meant that the band only played from 10:15 p.m. until midnight. If the dinner finished at about 9:30 there would be more time for dancing. We were piped into the excellent ballroom by a piper who subsequently gave an address to the haggis as normal. After dinner we had a ceilidh band who were acceptable but not as good as many of the bands we have seen in Scotland. For example there was no accordian player. I am also not sure that all the dances were Scottish because I did not recognize some of them. Thankfully the music was not excessivly loud and we did not have to endure the modern computer type disco boom boom so called music.that is the bane of most functions offered in this country and has taken the pleasure out of most events. The hotel is a large country house venue set in its own delightful grounds. It is an old building with a lot of character. There are modern extensions housing bedrooms. Our room was spacious, overlooking gardens and had a nice large bathroom. It was clean and well equipped. The sleep quality was fine and breakfast good. The hotel has a nice conservatory and a number of characteristic public rooms. The staff were all friendly and helpful. I did not try the pool or leisure center but my wife did. Her report was that it was lovely but quite crowded, particularly in the changing rooms. It would seem that you have to take care in picking the time of your visit there. Overall this hotel is an excellent place to visit or stay . It would be great in the summer months because there is a nice outside terrace area. The hotel is also as the heading says, excellent value for money.

    1
    « Christmas Nightmare »

    I have been waiting for a month to calm down and be objective about me and my girlfriend experience at this hotel. We arrived at the hotel on 24 December at 22:30 after a quite long way from London. At the reception was a single girl probably waiting to Finnish the shift as it was Xmas. As soon as we checked in,we walked to the room. Opening the door a very strange, bad and strong smell make us looking to each other with surprise and fear! The smell was coming from the toilet and the room must have been out of use for very long time. To cover the smell, probably the cleaning services had spray a very strong deodorant and that was making the smell stronger and really unbearable ! I called the reception and asked for another room telling them about the horrible smell! They didn't refused and they told us that is happening in some rooms due that the building is old. By 12:00 we arrived at the new room . My girlfriend noticed that the room was not properly cleand! I told her to set up and I walked to the main bar to get some water as there was no water or anything else in the room apart of tab water. When I returned my girlfriend was ready to cry! There were hair under the sheets! We couldn't Change hotel at that moment and we decided to put or pijamas and use the extra blanket. We actually didn't slept well and in the morning we had to go at her parents house for Christmas family lunch. She decided to go at the spa and return for breakfast. I hoped that the cleaners will come and clean the room . After my girlfriend returned from the spa she had a shower and in our great surprise there was no hairdryer at the room. I call the reception and they said that the cleaners will bring one! We have been waiting for more than an hour! NOTHING! We went for breakfast and my girlfriend had wet hair. We stopped at the reception to mention it and the answer was "the cleaners will bring it". I was rally upset and actually didn't believe what was happening. After breakfast with wet hair on Christmas day we returned at the room to get dressed hopping that they would have brought the hairdryer. Unfortunately nothing! No hairdryer! We left from the hotel with wet hair to go at my girlfriend parents driving for half an hour. All family when they saw us asked what happened. We explained them and they couldn't believe what was happening! We returned at the hotel the same night late about 11:30. The room wasn't clean again. We decided to leave in the morning and look for another hotel. The next morning we left and start looking for another hotel. When we returned at the hotel to pickup our luggage the reception on duty asked us why we wanted to live? We told him that we suffer for 2 days and that was not acceptable. They offered us another room this time bigger and finally clean! It actually make no difference because our Christmas vacation was totally ruined! I really don't want to hear again about this place ! This business is running by total amateur and unprofessional people. They have no idea about running a hotel and hospitality! It's the worst experience I ever had at a hotel all these years!!!!

    2
    « Not happy this time!!! »

    My fiancé and I got engaged at Moor Hall hotel back in 2016 and we were treated very well! So much that we were considering having our wedding there in 2019. Pat looked after me on that stay and she was fantastic, a real credit to the place! We still came back and stayed for the odd night for special occasions, it's not something we can afford to do all the time! We last stayed there on 5th January 2018 after seeing a special offer for £69 for a room with breakfast which was great, we also booked into the oak room for dinner, the food was excellent and again service was great! We went to bed to find that the bedroom was unbearably hot so we turned the radiator down only to find that the room continued to get hotter to the point I was sweating! By 2 am I still hadn't slept, the radiator was cold but the wall next to my bed was roasting hot! At about 3 am I nodded off only to be woke by a fire alarm which was a false activation probably to do with the heat in the corridors! I complained at 4.30 am and the manager checked the hallway to find the radiator that backs into my room was on full, the hallway was like an inferno! I had to move rooms at 5 am in order to sleep but this was the room next door, still very hot!! My following day was ruined and plans to use the hotel were cancelled as I was like a bear with a sore head! The manager on the morning took my email address and said he would look after me as a valued customer! I was later offered a return stay on a Sunday only, not bank holidays or 25% of the room rate any other date which was £150 the date I wanted! Essentially I would have had to have time off work to come back or pay for another stay which would have cost me more than the original stay! I was not happy with this and asked for a refund for the room but was told I could only have 50% refund! Needles to say for that sake of a free night of our choice or a full refund we will now not be returning, nor will we be booking our wedding there. It's a great place but beware, when things go wrong and your stay is ruined through no fault of your own, the management would rather lose you than give you a refund of 69 quid! I believe the manager who made the decision is sam, well done, you saved yourself 35 quid but lost a returning customer who spent over 200 quid on every stay and would have booked a wedding, we will now find ourselves another place who value their customers!!!!!

    5
    « A fantastic overnight break »

    Myself and my partner stayed for a little break and it was fantastic. Our room was well put together and had a modern bathroom with a large bath. We used the spa facilities in the evening these were really nice although the lockers are still set up for the old £1 coins which is a little odd. Reception can swop a new £1 for a token so u can use them. We didn't use the hotel for our evening meal as we found a cheeky Nando's not to far down the road. The hotel was nice and quiet during the night and the bed comfortable. Breakfast in the morning was very busy and could have probably done with another pair of hands to clear the tables to make it that bit smoother. The food was nice with a big selection. I would definitely go back again.

  • 4
    « Girls Night In »

    Had a fun time with 5 friends sampling their 'Girls Night In' package. We had lovely rooms, although was disappointed that we didn't get the chocolates that the girls in the other two rooms got, and I was the one that organised it!!! Very comfortable beds, with a large modern, clean bathroom. My meal wasn't as good as expected although the other 5 enjoyed theirs, they had carvery, whereas I had the chicken in mushroom sauce, rather dry and not very flavoursome. For dessert 2 of us had the sticky toffee pudding, don't have it, as there was no sticky toffee sauce, boo hoo. After dinner we had the use of a private lounge where there were DVDs for us to watch, plus chocolate bars, popcorn and ice-cream. In the morning we had a very tasty breakfast. Good attentive staff. Thoroughly enjoyed ourselves and will book again :)

    4
    « A great night. »

    We took.part in the burns night celebration and stayed the night. We found the whole event really enjoyable and will definitely book again. The food was perfect and the burns night well planned. We found the room to be a bit hot and a little noisy but otherwise great. Also found the car park to be a bit on the small side when considering the size of the room. That said we did manage to find a space The staff are helpful and friendly and contributed to what was a memorable experience.

    5
    « Fantastic venue »

    We held my wife's 40th Birthday at the hotel. The food and service was nothing short of fantastic. All of our guests paid compliment to how great the event was and this was all down to how well Moor Hall organised it. Worldclass and I would certainly use it again!!

    4
    « A good venue »

    Stayed in a superior double room which was spacious, well equipped and comfortable. Restaurant and bar staff very accommodating and helpful, food in the restaurant was lovely and as was our waiter. Grounds are pretty, and offer a golf course which I didn't use.

    5
    « Lovely night away »

    Booked a hotel and spa deal for me and my partner (one night stay, 2x spa treatments each, 2 courses in the oak room etc). Was upgraded on request to a 4-poster bed room. Nice bathroom. Spa treatments were very relaxing, could find nothing to complain about. Relaxation room was a nice added feature. Pool was smaller in comparison to hotel size but never got so overcrowded you couldn't breathe. Was a fight for the jacuzzi (some people very reluctant to get out). Afternoon tea was amazing - I think nearly everyone took some of theirs back in a box it was very filling but absolutely gorgeous. The gentlemen's tea has some amazing sandwiches but the classic tea was also lovely. £20 pp. Evening meal at the oak room was A*. Could not recommend more was a lovely end to a lovely day. Overall can not complain about anything. Staff very polite. A special mention to Angie (lovely lady who served us the afternoon tea) however did not come across any staff member who wasn't helpful. Breakfast was buffet style but you could asked for freshly made eggs. My partner asked for extra crispy bacon and it was brought out without hesitation. Food recommendation: scallops starter, beef fillet and definitely the soufflé dessert

    4
    « Nice break »

    Stayed here for 2 nights as a family of 6 adults & 1 child. Rooms were lovely. Did have a dirty glass in the bathroom but mistakes happen. Didn't feel it worth complaining about. Hotel is lovely with the majority of staff very friendly. The spa is wonderful. It did get very busy during the afternoon at which point we left. It is quite small so too many people & it gets a little crowded. For us the thing that lets this hotel down is the lack of space in the bar area. It was a weekend when we stayed & there were various hen parties etc of quite large groups. There was never any room to sit down in the bar (afternoon or evening) & various other areas were reserved. Not the hotels fault. They have the space that they have but it was becoming frustrating not having anywhere for us all to sit down & just spend time together. There are way to many rooms for the communal space offered. Breakfast was lovely & plentiful. All in all we had a nice stay.

    5
    « Christmas gift »

    Our son booked us into the hotel for an overnight visit including dinner and breakfast. The hotel is set fabulous grounds surrounded by a golf course and woodland and park. We did not know what to expect but were really surprised at how amazing the hotel looked and it's location in Sutton Coldfield. The reception was so welcoming and helpful. The room was like a mini suite with separate seating area and was just really comfortable and felt a little luxurious. The bed was huge and so comfy with free use of dressing gowns. The hotel has a well equipped spa with swimming pool all free to use. We had dinner in the garden room restaurant, which was a carvery. The food was well cooked and plentiful with starters being a selection of items including prawns, smoked mackerel and salad or soup. It was relaxed and we were not pushed at anytime to eat up and leave. Breakfast was in the same restaurant and a buffet breakfast with so much to choose from. If you want a bit of luxury at a good price then give it a try.

    5
    « 3 course meal »

    This is the second time I have dined here even though it was a Groupon deal I have to say the food is stunning I was not disappointed the first time and this latest visit was even better all three courses were mind blowing all 4 of us enjoyed it immensely not only is the food of high quality so is the service of the staff a fantastic night well done to the chefs and all the front of house staff

    5
    « A night away »

    We stayed at Moor hall for the evening last week and had the most fabulous time. From the moment we checked in by Kelsey and Lucia a little visit to the spa for a massage then evening meal in the restaurant right through to breakfast it truly was wonderful. The food we ate was delicious and plenty of options. I can't recommend this hotel enough great service great food friendly staff so all in all a memorable magical stay what are you waiting for just book it xxx

    3
    « Mixed bag »

    We have been to moor hall hotel many times over the years we do like the hotel but we have noticed that little things have disappeared. Reception staff are still content and professional when you arrive and checking out, waiting staff at breakfast are friendly, staff in the oak room still provide a good service at dinner, leisure facilities are still great! but we feel the "feeling special" ambuance has disappeared unfortunately, the bar area has changed alot with young unexperienced staff with no eticit and behaviour while serving chatting to themselves while serving You! Seems there are no managers about anymore glasses lying around on tables ECT as the hotel used to boast the posh factor which it doesn't anymore, feel the 4 star will be dropping to a 3 star very soon. What has happened to the hotel is it owned by different people now? Also noticed all the foreign staff are not there anymore they worked hard and gave you the service which you would expect but not anymore, also the menu selection has changed the prices have gone up and the quality, selection and quantity has disappeared in all we have noticed lots of changes in the hotel which is a shame because it used to be our favourite place which now it isn't so we give the hotel a miss for a while and try other places.

  • 5
    « Spa Day - Saturday 30th December »

    This is a copy of the email that I sent directly to Moor Hall (to which I received a grateful response): Thank you to everyone, from the Spa Manager and their reception team, to the therapists - for me, Ellen and Sara - to the delightful young man who served me my sandwich lunch. Thanks also, to any other member of staff that I may have spoken to today. Their willingness to help was second to none. Your cleaning team evidently do an excellent job, so please pass on my compliments. A perfect day and thanks to all. Your staff are amazing!

    5
    « Excellent »

    We spent 3 nights at Moor Hall Hotel at the end of December and can only say it was perfect. Room, food and staff were all first class. Bed was very comfortable and we had been fortunate enough to have our room upgraded by the Hotel. Wish we could have congratulated the chef as the food served in the Oak Room was excellent. We will not hesitate to return in the future. Moor Hall is certainly more than worthy, in our eyes, of the 4 stars that it has been awarded.

    5
    « Beautiful hotel in stunning and tranquil surroundings »

    We had a pre Christmas stay in a lovely suite... The room was comfortable with everything we needed, but staff were on hand to deal with any extra we needed... Staff were friendly, professional and extremely efficient...... Room service was fast and the food was well presented and very tasty.. Breakfast staff were very friendly and efficient and range of choice was excellent... Part of the interior in need up an upgrade especially some upholstered items of furniture, but overall a beautiful hotel in stunning surroundings...

    3
    « Friendly staff let down by dirty facilities »

    Enjoyed the hotel atmosphere with friendly & engaging staff. Unfortunately this was let down by attention to detail which you would expect to be better from a 4 star establishment. Lipstick mark on glass in room & dirty marks on bath towel. Room for improvement.

    5
    « NEW YEARS EVE »

    Stayed as a group of 6 friends for New Years Eve. First impressions were that the buildings were a hotch potch of different styles set in beautiful grounds. The main building had some beautiful wooden clad rooms. We arrived early & had sandwiches for lunch in the bar. Couldn't fault any of our meals plentiful & delicious. Every member of staff we encountered were friendly, efficient & approachable. Our room was a bit dated but warm, welcoming & clean. We had a set menu for NYE in the Oak Dining Room. There were about 7 courses including coffee & chocs. All the meals were excellent. Afterwards we joined the disco function to see in the new year. There was a piper at midnight. We loved every minute. We had a late breakfast in the Oak Dining Room. Again all the food was fresh & plentiful. A special mention to the chef & kitchen staff as one of our friends has a problem with dairy & they went above & beyond to happily accommodate her. We would have no hesitation in recommending this hotel for any function & would love to come back maybe for an afternoon tea.

    5
    « Excellent Twixmas Break »

    Stayed at this hotel for one night. Lovely room. We ate in the Oak Room and had the Twixmas Dinner Menu to choose from, my husband and I chose the medallions of beef for our main course which was cooked to perfection. Our starters and desserts were also delicious. All the staff were very attentive and friendly. We also used the pool facilities.

    5
    « Twixmas treat! »

    Stayed here for one night as a gift. Was upgraded to the suite which was a lovely surprise. The room was very nice, especially the jacuzzi bath and huge shower room! Used the spa facilities and pool, which we really enjoyed. The food was very nice and plentiful. The staff were very pleasant and attentive. Thank you to you all for a lovely stay, especially the receptionist who was particularly very pleasant. Only one negative comment, which I feel bad about saying as everything else was superb, is that I was kept awake by a constant humming noise from the next room. Reported this incase it was a maintenance issue. Hope you find out what it was?! Otherwise a super stay!

    5
    « Excellent Afternoon Tea »

    We had a wonderful festive afternoon tea at the hotel. The tea was delicious with an excellent selection of sandwiches and cakes. The hotel looked lovely and festive and our table was set beautifully too. My two children had loads of fun with the activity pack they were given which kept them busy while enjoying their tea.

    5
    « Group on spa day »

    What a lovely day we've had ! Excellent value for money ! Staff are really professional helpful smart and very polite and accommodating . We had a back shoulder neck massage and have had a few before at various places .. there is a young masseur here called Ashleigh and she is by far the best ever !! The technique she uses is one that you must have yourself to believe .. I sounded like a popcorn machine .. she worked her magic and I felt great ! I've had acupuncture ! Chiropracta treatment physio etc and no one has made me feel like she did !! I know it wasn't a fluke either because another lady came out of treatment saying the same thing to her friend ! Thank you so much ! Look after this talented lady moorhall she's unique in her field ! Will be back ASAP :) very happy customers

    5
    « Birthday night out »

    Had a beautiful room at the hotel. Afternoon drinks with friends followed by dinner in the Oak Room. Evening celebration drinks in the bar. The room was spacious, clean and well supplied by tea, coffee etc. The staff were extremely friendly and helpful. Next morning an excellent breakfast before a stroll in the grounds.

  • 3
    « One night stay in room 276 »

    I stayed in room 276. Poorly appointed room (old television, old furnishings, the shower was awful) Great breakfast and Sunday lunch. Speedy service and pleasant enough staff. The bar area and drinks selection were ok.

    5
    « Very nice »

    Afternoon tea and a nice sit in the gardens . Been before as well for mothers day and fathers day . Always do a brilliant choice o food and the staff are very nice . Lovely building and prices are fab .

    5
    « Well Looked After »

    Stayed one night recently for their Rob Lamberti, George Michael tribute night. The room was lovely and clean. The night itself was great fun... The food and staff were lovely. Rob put on a great show as always. And the room looked so pretty with fairy lights everywhere. Recommended.

    5
    « Fantastic Family Treat »

    We stayed at Moor Hall for a family celebration. The staff are so kind and helpful and nothing was too much trouble. We had a meal in the Oak Room and everyone was very impressed. Also, great value for money. Overall an amazing time had by all. Thank You

    2
    « wouldnt stay there again. »

    not too sure how to start but was given room 3 on the ground floor, it was freezing on arrival with windows wide open, no bathroom products in shower or bathroom. went for a meal in the country kitchen which i have to say was good. went back to room about 11 pm, sorted bed out and found that the pillow cases hadnt been changed, were stained and found long hairs on them, just wanted to sleep so turned one inside out and reported the next morning, came back from long days course to find they had made the bed with same dirty pillow cases. night manager came, and in her words she couldnt believe the state of them then straight away and changed them and sent bathroom shower soap. not too sure why it wasnt done whilst away. third night locked out of room, told another night manager what had happened, to his benefit, he did offer us some free drinks later that evening. not good enough though, wasnt a pleasant experience, a clean bed is a MUST in a hotel. PULL YOUR SOCKS UP STAFF. please no replies that says i would have had my room changed etc, because i wasnt offered one, the bed should have been clean, an apology and why it happened would benefit readers please.

    4
    « Spa and afternoon tea day visit »

    A really lovely place to visit, great staff especially the blonde lady behind the bar possibly a supervisor? Very polite and attentive. Only issue was the family member I went into the spa with was told there were no large robes and she was told one size fits all and there are no larger (not discreetly). This is t acceptable and was embarrassing that she had to wear a small robe that did not fit.

    5
    « A wonderful start to Christmas. »

    We have just experienced a fabulous afternoon at Moor Hall. We attended the afternoon tea with carols in the wonderful setting of the hall which had been decorated beautifully for Christmas. The selection of sandwiches, cakes and trifles were delicious. The entertainment was delightful with the choir doing themselves proud.

    5
    « Excellence as always in then Country Kitchen »

    My Dad and I visit here every week for an early dinner and have never had anything other than a good meal. The food is always fresh and the carvery meats superb. We have also had a chefs special of fish and chips which was one of the best we have had in a restaurant, special thanks to Bobby and Adam for that! The staff really make this place, Chantelle is an absolute star who runs a tight ship where service comes first. We look forward to our visit every week so thank you.

    4
    « Afternoon Tea »

    Went for a birthday afternoon tea. We were significantly late due to bad traffic, but the staff were really understanding and accommodating. We had a vegetarian afternoon tea - the food was okay, if a bit small on the sandwich portion, but we grateful to have a non-meat option. Our waiter was really pleasant and clearly went out of his way to make sure all of the guests were happy. The house itself and the grounds were also very nice. We would definitely come back again.

    4
    « Christmas Party »

    Came here as part of a corporate Xmas party. Food and entertainment was very good. Rooms were nice and comfortable and well decorated. Hotel bar was quaint and well stocked. Hotel grounds werr beautiful, once you left the main "old" building it was all just a little bit non-descript. But overall a good experience.

  • 3
    « Local Day Out »

    Booked a spa day and treatment as a couple at what is our local spa/hotel. Eat here regularly at Sunday lunch. Pleasant meet and greet. Lovely views well kept grounds from the patio eating area. On this ocassion the food was disappointing. The wrong meal was brought out. No apology. The waiter expected me to just eat it. I sent it back. My partner had finished his food by the time mine had been brought back to the table. Amazingly the same as it was originally sent back in. Covered in mayo. We left after a half hearted apology. No refund offered on my meal which I didn't touch. Spa pool side covered in dead dried up wasps which when drawn to the attention of Spa reception. The response "yeah that happens in hotter months". We'll clear them away! Our massages were great. Chill room was peaceful.

    4
    « Comfortable room, good food and service »

    I stayed here overnight on a business trip. We had a conference facility and private dining. Everything was good, the food and service. Breakfast all looked good but I ordered porridge which was great. Sadly I did not get chance to try the leisure facilities. I would go again for business or pleasure.

    5
    « Fantastic spa break »

    Came to Moor Hall with a group of friends for a spa break. Gorgeous hotel, lovely spa with a great massage, and fantastic food. The staff were all very helpful and friendly. Thoroughly enjoyed our stay and planning a return trip next year!

    1
    « Let Down »

    I had high expectations after reading the reviews before my stay and having spoken to friendly staff on the phone. However, I was so let down. The room was bare, the beds not comfy, the customer service from some of the staff was some of the worst I have ever received. The Sunday evening meal was inedible, I left the majority of it. Breakfast was even worse. I would not recommend the hotel.

    5
    « Great weekend break, lovely location great food »

    Stayed here for a short break and had a lovely time. Room was really nice with all the amenities that you would expect. The bed was lovely and comfortable and the shower particularly good very powerful great way to wake up after a comfy nights sleep. The Hotel is in some lovely grounds and I would think it would be a great venue for a wedding with some lovely photo opportunities. We used the Spa and love a hotel where you have a dressing gown and shoes to go to the spa too so no changing and balancing on one foot after you get out just dry off dressing gown on and beck to the room... love it! The spa itself isn't huge (which is common in these places) but big enough with one part roped off for those who want to do lengths and the other bit just to float around in. The Jacuzzi was great really hot as well and there is a steam room and a sauna. So everything you would expect. We had dinner on the Country Kitchen which is a carvery and very good it was as well, there was a salad bar where you could help yourself and surprisingly it included prawns which you don't usually get a chance to help yourself too!... The meat on the carvery was very good (I had Turkey & Pork) and the vegetables were really good quality with all sorts on offer.. The breakfast again was excellent with everything you would expect and all fresh and very attentive staff who were very quick to bring coffee and toast. So all in all a great break staff really friendly and helpful and it only cost 125 for the two of us including the carvery excellent value as far as I'm concerned I would recommend this hotel and i will be back

    5
    « Fantastic weekend »

    Stayed here with my mum for my grandmother's 80th birthday in November. We stayed 2 nights and on the 2nd day had a group spa day booked for 9 people. When we checked in the last behind the desk (Melissa?) Was wonderful. She was so friendly and helpful, checked us in and asked if we wanted to use the spa and what our plans were, really lovely lady! We had a twin room which was huge. 2 big double beds and plenty of space which was brilliant. The first night we ate in the oak room, it was lovely. Considering it's fine dining and genuinely really lovely food it was only just over £30 each and we were able to book the table that afternoon. On the second day our spa treat started at lunchtime in the country kitchen carvery -which I have to admit was a slight downside, only because you don't really want to eat something so heavy and then go swimming and for a massage but the only other option was afternoon tea from 4.30, a bit late as we were out for dinner that evening. But the food was very nice and the service was prompt. The spa itself was wonderful, I had a back, neck and shoulder massage which was lovely, again just a small downside was that the massage table is heated and during a 30 minute massage is actually a little too warm for most people's liking (group concesus). The spa was lovely and clean and welcoming, really enjoyed the day, as did the rest of the group. During our stay there were 2 events/parties in the conservatory area which was right by our room so we were initially a little concerned about the noise but we couldn't hear a thing, we were only about 6 doors down the corridor away from it so this was a real plus for us! I have stayed at moor hall before and will again. The only other tiny thing is that the rooms on the furthest side of the hotel are a bit tired in their decor but still perfectly fine and comfortable and I'm probably moaning about nothing, after all I still gave 5 stars! Thanks for a great weekend guys!

    3
    « Hotel and Spa with mixed review results. »

    Fabulous setting for the hotel in a quiet and peaceful location. Room a bit small, but comfortable. Spa changing room dirty on arrival. Night manager was noisy in the early hours, waking a few of us up. Expensive for what we had. Lunch, a treatment each, 3 course Dinner for 2 with bottle of wine, overnight stay and breakfast, all for £450. Could've had a long weekend abroad for that!! Having said that, the food for both lunch and dinner, was superb. Drinks in the bar were also expensive. Certainly a lovely place to stay, but our experience on this occasion, wasn't that good, sadly.

    5
    « Faultless! »

    As the title suggests, there's absolutely nothing I could fault with my stay here. We arrived quite late on Friday, around half past five, and we had a dinner reservation in the Oak Room for 19:15. We were concerned that we wouldn't have enough time to use the spa facilities as we were only there for the one night and the lady on reception was so helpful and pushed the booking back to 20:45. The spa was really nice, it's got a nice sized pool with a jacuzzi, steam room and sauna. The only tiny issues I could find is that we could only get one lounge chair and one normal chair (which was fine as we didn't use them anyway) and the ladies changing room shower was a little grubby but that's to be expected for a public shower. Dinner in the Oak Room was absolutely amazing, it'll go down as one of my top five best meals I've ever had! I started with the cauliflower soup, duck breast as a main and the lemon parfait for dessert, with a bottle of red wine to share. The portions looked small but they were so filling and our glasses were never empty. The staff were so polite and friendly, one customer was getting irate due to a problem with the deposit for their table but the staff kept calm and resolved the situation quickly meaning it didn't affect our visit. The room was really nice, we had a superior room so had robes, fruit, chocolates, a Bluetooth speaker etc. The bed was so comfy and the overall decor was nice. Breakfast was good although there was only one choice of eggs, but there was plenty of selection. We had a massage on our last day (mine was done by Laura who was really friendly) and it was so relaxing. I accidentally forgot to pay for my massage as we had checked out by this point and only realised on the way home. When I spoke to the woman on reception at the spa she was so forgiving and chatty when I was really embarrassed about forgetting. All of the staff were amazing, so helpful and polite, nothing was ever too much trouble. Overall we were really impressed with our stay and wouldn't hesitate to come again!

    5
    « Afternoon tea »

    I came here for afternoon tea for a 70th birthday, with 6 adults and 2 children. It was very nice and really enjoyable. I thought that it would have been easy to finish all the sandwiches and cakes but we couldn't and so asked for takeaway boxes for the cakes which they gladly provided. All the staff were very friendly and helpful. My only issue would be that if you plan to visit here, i would say a maximum of 4 adults as the tables are really designed for any more.

    4
    « Better than before »

    We stay here annually and like many aspects of the hotel. This year we ask for a room near the pool but although we weren't given one the reasons for it made effect sense and we loved the room we had on the first floor. I am very grateful to the reception Manager for thinking it though and giving us room, we think, 189! After dark it was magical ... there was a light behind a tree and the shadows of the branches on the wall was the best lullaby ever, Please may we have that room again. (Through the conservatory - first floor, last on the right.) There are still some shortcomings with staff and service but much better than in the past.

  • 5
    « Oak Room Restaurant »

    Would you like to say what a wonderful time we had when we visited last Wednesday 08.11.17 for a meal in the Oak room. The food was fabulous and the staff very attentive would like to add what wonderful waiting staff there is especially Vicky and how Mile made our night so very relaxed and arranging for us to finish our drinks in the snug. it was very romantic and made our date night.

    5
    « Amazing »

    We had our wedding at moor hall this october. From start to finish the staff at moor hall made us feel welcome and were on hand to answer any questions we had.Sam the wedding co ordinator is great. Really friendly and so helpful she couldnt so enough to help me and my wife during the planning of the wedding ?? she is a credit to the company. On the day Hugh ran things he is a very nice gentleman and couldnt do enough for us and our family on the day. The day went like clock work and we couldnt have wished for a more perfect wedding. Beautiful grounds, beautiful venue, beautiful bedrooms and spa, beautiful food. Thank you so much to all the staff. Love Andy and Jo Russell. X

    5
    « George michael tribute »

    Had a great night. Food and service was excellent nothing was to much trouble staff where well presented. Entertainment was excellent. Thank you to pedro who helped organise our tickets for the event will certainly come again.

    5
    « Enjoyable stay »

    Spent two nights at this lovely hotel and couldn't fault a thing about our stay. The room was spacious and comfortable, the breakfast was by far the best I've had in a hotel. The bar and common areas are very relaxing with many interesting features. Also a big plus is the electric vehicle charging points in the hotel car park.

    4
    « Good mini break »

    Spent one night here and was quit impressed with the whole set up. We called the hotel en route to see if there was an option to upgrade but sadly the hotel was full. The manager called us back and let us know our room was ready and we checked in 3 hours early allowing us full use of the spa. The hotel was busy but the spa was very good. A 30 minute massage followed which was heavenly. Evening meal buffet style was again good and the staff excellent. The bar was also very nicely laid out and atmospheric. The hotel room was comfy but to be honest I would have preferred to have upgraded to a larger room but this was not possible. The hotel has some interesting grounds which we took advantage of. All in all a very nice stay.

    3
    « Would rate as good, but no option for that »

    This is a really fine building set in its own grounds. We stayed as it was close to Thomas Tank World. at Drayton Manor - about 15mins drive. We had two rooms. Both large and clean but had a bit of a musty smell. The rooms are fine though. Had a carvery dinner in the restaurant. It was fine. The chef was reluctant to do my wife's vegetarian dish as he was "too busy". Hers came after we had all finished. The waitress though was lovely. The bar in the evening is busy. Lots of "office bonding sessions" at the hotel. Quite noisy. The leisure centre is very nice and the pool excellent. All in all, there was nothing wrong with this hotel and quite a lot is good.

    4
    « Hidden away »

    What a lovely place. Hidden away in the city. Generous room size, usual room refinements. The bed was very comfy & fresh. There is also a golf course & a spa.. we ate in the Oak restaurant the food was a la cart reasonabley priced & very nice. Finished off with a beer in the bar. Great place , you would never know you are in the city.

    5
    « Pre-visit before a baby shower »

    We have booked ?The Snug' in a couple of weeks time for a baby shower so we thought we'd check the afternoon tea. It's a lovely venue steeped in history. The afternoon tea was great. We had a number of top ups of tea for no cost. The best part of the afternoon was the service from Angie and Vicky. They couldn't do enough for us. We are looking forward to coming back for the baby shower we have planned in a few weeks. Thank you ladies :)

    5
    « So very helpful staff, made it for us »

    Last minute half term trip with two 8 year olds. Slight error led to us being given a twin bed room for four. Hotel was full. Great staff on reception and manager accepted the error, gave us a discount and got an extra 'z' bed in. It worked. Not ideal but the friendly helpful team smoothed it all out. Many a five star hotel could learn from team. All weekend everyone helpful. Kids loved the pool, breakfast looked like an ordinary buffet but tasted really good. Basic restaurant was average. More expensive one was very good. Bar prices seemed average, not of concern to us. Lots of weddings going on, but all worked well.

    4
    « Wedding Day »

    A lovely day was had by all. A lovely location for a wedding. Great food, stunning grounds and the venue helped make the day. The only criticism would be the bar prices..but I won't let that spoil the day.

  • 5
    « Moor Hall made my wedding day magical »

    We would just like to thank moor hall for making our wedding day so magical . Every single member of staff performed flawlessly but Hue was exceptional from start to finish .Magical venue wonderfull staff thank you so very much from Mr &Mrs platt .

    3
    « Ok but not the best »

    Stayed overnight with family of 4. Rooms was average and dated. Rooms could have had a small fridge and bottle water to use to fill the kettle, rather than having to use bathroom tap water. Drinks were overpriced and prices were not clearly stated. E.g When asked for a soft drink to accompany dinner. We were offered pint size glasses and no other glass size choice. At the end of the meal for 4 people. The bill was £17 something for 3 cokes and 1 J20 !!!!! Dinner was included in the package that we purchased. We were told that the pint sizes were priced as two drinks each. However this was not explained to use prior to ordering. Carvery meal sizes were very generous. However the Yorkshire puddings were like eating damp cardboard. The roast potatoes were either too hard or too soggy. Pudding was excellent which was chocolate brownies and custard. Stayed in rooms 2 and 3. The other guests were extremely noisey. Playing music and singing till after 1am. The boiler switching on and off all night sounded like a train. Very disturbing!!! Breakfast was bland. Which we had to wait for. Considering it was buffet style.The poor bacon was border line raw. Waitresses were very pleasant. Spa was ok a bit smaller than expected. Not sure I would pay to return. No wow factor. Although nice and clean outside surroundings.

    5
    « Lovely location »

    Stayed a number of times on business. Rooms quaint, everything you need. Facilities are good, enjoyed the pool. Restaurant serves good tasty food with exceptional service. Will definitely be returning.

    3
    « average »

    Had to wait for the room to be ready, when it was the robes had to be replaced as 1 had makeup on stains on it and the other had dirty tissues in the pocket. We came back from the spa made a cup of tea in the room and the little milk pots were off so curdled in the cup. When did did get through to reception they dealt with the problems straight away but the fact we had to ring twice with complaints was a bit disappointing. Overall the staff were helpful and friendly and breakfast and dinner was amazing so ended up leaving happy.

    2
    « Really disappointed »

    Having checked the website it states on the main bedroom page that there are toiletries in the bedrooms. We had none and I asked for some at reception and they said that they were only provided in the superior rooms. No milk was provided in our room and we had to get some from another guest. The bathroom was not clean - there were hairs on the sink there - obviously had not been cleaned properly. We had asked for a twin room and it had been made up as a double. They changed it but only after an hour of us being there. Considering this a supposedly a 4star hotel we were not happy with this level of service. As a group we had made 27 bookings for dinner bed and breakfast - a substantial number. Many of us had similar issues with the above.

    5
    « Afternoon Tea »

    When arriving at Moor Hall hotel for our hen party afternoon tea, we were kindly greeted by Angie. She guided us to our table and then took our orders for tea and coffee. This arrived with wonderful tiered stands of sandwiches and cakes. What a lovely selection!! Angie then arrived with a beautiful chocolate mousse cake for the bride to be with lovely chocolate writing and gave her best wishes to the bride to be. We couldn't eat all of the cakes so we were given boxes to bring the cakes home with us. Thank you all for a lovely hen party afternoon tea.

    4
    « Worth it for the food! »

    Stayed in the Suite here for a few nights. Everything was clean and tidy, room service was speedy and friendly. The bathroom was modern, with a big whirlpool tub as well as a large shower. There was even a small balcony. It was quiet during our stay when we were sleeping. The food was very well priced, although the drinks were a little pricey. The sous chef, Bobby, made our stay even better! He was so friendly and we had a great time devouring all of his incredible meals. He is a true asset to this hotel! Breakfast buffet was superb with plenty of options, both cooked and uncooked with friendly service. They were fully booked for treatments during our stay but offered to let us know if they had any cancellations. One of us did manage to get a last minute massage in the late evening of our final night staying, and that was professional and relaxing. The swimming pool was smaller than we expected and with 4 people already doing lengths, it was difficult to do our own, especially being faster swimmers. The steam room and sauna were cosy, barely room for 4 people in each. Same with the Jacuzzi. There are plenty of loungers around the poolside though and had towels for us to use. We borrowed a DVD player but found their selection of films to be rather dated and lacking in Blockbuster options. Would definitely stay again, perhaps for one of the Murder Mystery events we saw advertised.

    5
    « Quite ,good breakfast »

    A very pleasant area to stay, very quite and relaxing. Great sausage with the breakfasts. Rooms are clean and well looked after. ask for a room on the lower floor as no lift disturbance during the night. beds are really comfortable.

    2
    « Very disappointed »

    The staff were lovely and the first impression from the gorgeous grounds and impressive building is great. However the decor is old fashioned, frumpy and although clean, dated. The room was very badly laid out, extremely hot even with radiator of and window open. The shower was tiny and seriously lacking in any pressure. The ancient hair dryer was atrocious. The breakfast was poor - solid 'poached eggs' .

    4
    « Fine »

    The second time we have stayed here. The first a few years ago, we had a very nice comfortable bedroom, an excellent dinner in The Oak restaurant and a very poor breakfast. This time we had a poor room which had some sort of extract equipment running in the ceiling space all night. The result inevitably was that we hardly slept at all. The Oak restaurant was closed - Sunday - so we ate in the Carvery which was OK. The breakfast this time was very good. One thing I did notice which was very good, was the fact that the chef came out every so often to replenish the fried egg tray and he took away all the unused ones before they solidified. This was the problem last time we stayed ! So a big improvement here. When we commented on the poor night's sleep when we payed the bill, an apology was forthcoming, but no suggestion of a credit to our account. Pity.

  • 5
    « Everything was excellent »

    We booked a table in the Oak Room. We were greeted by friendly staff and shown to our table. The menu had an excellent range of starters, mains and sweets. The food was well presented and flavoursome. I chose the pork belly and this was accompanied by mashed potato, green beans and broccoli. The vegetables still had plenty of crunch. The service was swift but not rushed and the staff were very helpful. We felt this was good value and will certainly return.

    5
    « Masonic Ladies Evening »

    The first person we met was from the banqueting department her name is Georgia, an incredibly helpful young lady who certainly goes the extra mile and then some she is an absolute star and made sure that the function room was perfect. She ensured that those guests who were staying overnight were accommodated superbly. We were introduced to Jamie, our Duty manager for the night and he to more than went the extra mile to ensure that the food was superb and was served with a smile promptly and efficiently. The whole evening went like a dream and the customer care we received was second to none, I can't recommend it enough we were treated like royalty by all of the wonderful and friendly staff.

    3
    « An average stay »

    I'd say the accommodation, rooms and grounds where fabulous but what I felt let my spa stay down were the facilities (or lack of) in the spa, the evening meal and the breakfast. The evening meal was a carvery and for our allocated seating time this as all dried up, minimal or just looked unappealing. And breakfast was no better.

    5
    « Perfect every time we stay »

    I have stayed here several times with my children. The rooms are spacious and you can arrange for interconnecting rooms if needed. The public rooms are pleasant and the range and quality of food is excellent. The spacious grounds are ideal for kids to run around in and burn off energy. The property is well-located for visiting the region.

    5
    « Angie was a hero! »

    My friend and I stayed here Thai last weekend which was extremely busy. There appeared to be several weddings and several parties and yet the service was still superb, particularly from Angie. This hotel really knows how to juggle a lot of people. We had a delightful afternoon tea which we opted to alter to satisfy our more savoury tastes and were able to have three layers consisting of two savoury layers and one layer of scones which was sheer heaven. The spa facilities were superb and we each enjoyed lovely facials and massages and there's nothing better than lounging by the pool! The location was very picturesque and all in all this was a cracking weekend. The only criticism was that the room service we ordered was slightly cold but that eventually was taken care of and reheated. It would be nice if more hotels offered better facilities for twin rooms instead of the usual doubles only but aside from that it was excellent.

    5
    « Outstanding stay »

    Immaculate hotel in beautiful surroundings with friendly staff! A well deserved break that me and my husband needed but was made an outstanding visit by all staff who were extremely courteous. Thank you we will return.

    5
    « Best meal I have ever eaten! »

    I messed up my booking and booked the wrong date! The hotel did everything to help us out. The bed was comfortable and the room clean. Modern bathroom and very english hotel style room. I found it charging but others may say dated. Breakfast was great and our evening meal was literally the best thing I have ever eaten. Nice spa area and grounds. Cant wait to stay again one day.

    4
    « Very comfortable »

    Stayed overnight and thoroughly enjoyed the experience. Room excellent, carvery dinner food good, and staff very friendly. Superb breakfast. Would definitely go back and would recommend it. Enjoyed a game of golf on the adjoining course .

    4
    « Very good hotel »

    Have stayed here a few times over the past 9 months. I always find it friendly and comfortable, with a great breakfast. Rooms are large and well kitted out. Great location, easy parking and good value.

    5
    « Amazing »

    We recently stayed for a one night stay at Moor Hall in celebration of our wedding anniversary and have to say that we thoroughly enjoyed it there. Upon arrival, all the staff were friendly and made the effort to greet us and check to see if we were okay. The reception staff were lovely and throughly explained all the use of facilities to us and it was clear that from the beginning they would do anything to make our stay special. I believe the receptionist we spoke to was called Kelsie and she was very approachable and friendly. A very good first impression for us. The hotel room was clean, tidy and posh. It had a good selection of drink options and little snacks. The information pack was clear and explained all we needed to know about the hotel and its features which was very useful. The room service menu looked superb, however we didn't use this service. Shortly after checking into the room, a member of staff knocked our door with a anniversary card and gift of a cake complimentary of the hotel. We were very surprised by this and thought it was so lovely and kind of them. After getting comfortable in the room, we then had a walk around the gardens. The main garden was well kept and looked lovely in bloom. We had a walk around the secret garden which was great for autumnal photographs. We then sat looking through a window at the gardens whilst enjoying a drink at the scenery. The hotel itself is very clean and picturesque. As part of our package deal, we had pre booked a dinner at the country kitchen for a carvery. Once again, we were greeted by pleasant staff and they would really go out there way to ensure we were happy. We enjoyed a buffet style starter, then a lovely and fresh carvery followed by a buffet style dessert. We felt it was really good value and didn't realise the starter and pudding came as part of our pre paid meal so was more then we expected. The food was fresh and there was plenty to choose from, the waiter even followed it up with tea and coffee for us. Then once again, as a complimentary gift from the chef, the waiter came over with a another anniversary gift of a cake and chocolate message saying "happy anniversary". It really did add to our dining experience and made us feel really special. After our meal we went and sat on the Terrence which was well lit and made the gardens look beautiful. On our way back to the hotel room, we got talking to member of staff called Pat. She was so friendly and chatty and once again made sure that we were okay and satisfied. She took the opportunity to talk to us about our stay, anniversary and the fact that I was pregnant. She was so lovely to talk to that she made us feel like we had known her for years. After talking about the baby, she then said that she would like to give us a gift for the baby from the hotel. Once again, we were totally surprised and really didn't expect anything. She came back with a official Moor Hall teddy bear for the baby as a gift for us to remember our staff. We just felt that this was so kind of her and she went above and beyond for us. She really didn't have to be so generous and kind, but we were truely grateful and think she should be acknowledged. We will never forget her, her friendliness and generosity. We then went back to our hotel room, enjoyed the use of the air con and television. At 7 months pregnant, I haven't been able to have a full nights sleep for a while, but I can honestly say that was the best nights sleep I had had in a long time. The bed was so comfortable and warm. The following morning, we enjoyed the breakfast once again in the country kitchen. The staff were once again full of smiles and checking if there was anything they could do for us. The breakfast had a range of lovely food that there was almost too much to choose from. It was once again all fresh and well presented. Again we felt it was very good value for money as it was pre paid when we booked, however we didn't expect there to be so much choice. After breakfast, we went to enjoy the spa facilities. The pool area and changing rooms were clean and well equipped. The pool was a nice size, warm and had nice views of the garden. On our way out of the spa, my husband got talking to a member of staff who was more than happy to show him around the hotel and explain it's history. She took him into the different rooms and made the hotel really accessible for him to look at and enjoy, whilst I stayed in the bar area. My husband said that she was very informative and that he had learnt a lot from there brief tour of the building. Unfortunately he couldn't remember her name, but said that she worked answering emails. Once again, she was full of smiles, happy to help and went above and beyond to make our experience a nice one. Unfortunately it was then time for us to check out which we really didn't want to do. The hotel staff had made us feel so welcome during our staff and really did treat us like a king and queen. We would have happily stayed another night or two. Our anniversary this year was definitely one to remember and can honestly say it was the best hotel experience we have had. We just wanted to take the opportunity to thank the staff and hotel for all the did for us. We wished we could remember all of the staff members names to thank them individually and make sure they are acknowledged for there hard work. They are real assets to the hotel. Moor Hall Hotel got a massive 10/10 from us and we will happily stay here again in the future.

  • 5
    « Superb birthday meal. »

    Really great 3 course meal. Food was really good. Service was friendly and very efficient. All ages of the party were happy. Exceptionally nice warm service team. Thank you for making the day brilliant!

    1
    « A little disappointing »

    I booked a Swedish massage for a treat on my day off (£75). I had been to Moor Hall to stay overnight and to dine on many occasions and had had enjoyable experiences in this beautiful hotel with delightful gardens. However yesterday was dreadful! I arrived to a full car park and spent 15 minutes searching for a spot - I was then told to park in the staff car park - again no spaces so I parked in front of another car and left a note on the front of the car I then arrived at the spa - I had to wait 10 minutes for someone to acknowledge me and then- no smile - no welcome simply said sign in. The masseuse was very pleasant and the massage was ok yet no calm music no candles and the towel had stains on it. Would I go again? Not a chance I feel like I have been robbed of £75.

    1
    « Atrocious attitude towards dietary requirements by waiting staff »

    Absolutely atrocious attitude of a female member of waiting staff and the kitchen to a conference colleague with a dietary requirement (vegan). My colleague requested a hot meal in advance of attending a course at the hotel. Yet come lunch time this member of waiting staff was incredibly rude and said why would she give a hot meal to someone who eats only fruit and salad?! Has she never heard of a bean chilli, a spinach and chick pea curry, soup, pasta or even a jacket and baked beans?! And that would be if the kitchen lacked any imagination or forward planning whatsoever. Shocked to see such an attitude in 2017- the waitress truly embarrassed my colleague in front of all the diners and even came back out to ask "is a tomato ok?". Either sarcasm or complete and utter ignorance. Amazed that a hotel in this day and age cannot even speak politely to those with dietary requirements or allergies.

    5
    « Yet another amazing visit »

    My wife and I have been staying here for over 17 years . Each and every time the service , room , and food are always outstanding . Even though we have seen a number of staff changes over the years , their team members are always offer the highest standards of service . The rooms are spotless , with the most comfortable beds .

    1
    « Disappointing »

    As my mum has had a bad few years with her own illnesses and family bereavements, my father decided to spoil her, along with myself (daughter) and daughter in law for a Spa weekend. This cost £165 per person and included 2 x 25 minute treatments, use of the Spa facilities, overnight stay in separate rooms, dinner to the value of £30 each and breakfast the next day. We met at the bar to have lunch, there was a large group of men there for a private function, who were loud, brash and swearing a lot! Lunch itself was average. We were too early to check in (3pm which seems awfully late), but the Spa did let us in an hour early. I asked for robes and slippers and were told these were not provided but a towel (small!) was given, no-one showed us around and the Spa, and as the layout is very disjointed it was a struggle to find the rooms. You can hear the bar below in the chill out room. The swimming area has a weird carpeted area that was dirty, dead flies on the floor and used water cups lying around. We saw lots of people with robes and slippers so went back to reception and asked again (different person who gave them to us). The treatments were nice but felt rushed. A hard sell to try and purchase the lotions with their recommendations. No short relax after a massage, went straight into the next treatment and then made to feel you had to leave the room quickly. Used towels, robes and slippers are strewn all over the changing room benches and floors as there is nowhere else to put them. The evening meal was very tasty, but portions were small and £30 limit per person didn't go very far! The staff in the dining room were all very pleasant. The 3 rooms were very different, I was in room 10 on the ground floor, a single bed in a dated room, but the bathroom was new and clean. The window was warped and didn't close and this did concern me from a safety aspect, on the ground floor, on my own!! The other two rooms (131 and 143) were slightly bigger, one had air con out of the 3 rooms, only one room had a robe in out of the 3, but unfortunately both these rooms were very noisy at night and seemed to have a constant stream of people walking past. This did not call for a good, relaxing nights sleep! The breakfast the next morning was average. Overall a disappointing stay considering this cost us in excess of £600 for one night, at this stage I wouldn't recommend the hotel or the Spa :-(

    4
    « Lovely Sunday lunch »

    We had the Sunday carvery which was very nice. We had drinks outside first in a beautiful setting. The food was good with good choices of meat,veg and vegetarian and the staff were very nice and helpful.

    5
    « An oasis after the hurricane »

    My wife and I booked a two night stay to make up for having to return early from Florida due to hurricane Irma. The hotel is very impressive in appearance and the staff courteous, welcoming and efficient. Our room (we were upgraded to a Junior Suite) was luxurious, very spacious with a king size four-poster, spa bath and shower. The spa facilities are good, with a decent-size pool, steam room and sauna. Spa treatments are very popular but my wife managed a treatment on the morning we checked-out. Breakfast was excellent with just about everything you could think of well presented and good quality. The restaurant and carvery were also excellent. The carvery was particularly good value. Overall this was a great couple of days and somewhere we would definitely come back to.

    3
    « Lovely location - pity about the room »

    Hotel - beautiful, setting - outstanding, staff - excellent, Room - letdown We booked this for a couple of days stay and must admit the setting, location and hotel itself are outstanding. The only thing that let the stay down was the room itself. Tea making facilities in the room - Very cheap kettle left on a tray Bathroom - Needs to be updated - shower run from the bath taps - very poor water pressure Door to bathroom - cheap handles and no lock Cleanliness of the room - bedding had dirty mark on it the first day we arrived and this was not changed for our second day Menu's in bar - all sticky and could have done with being replaced with new pages as very tatty and well worn

    4
    « Wonderful stay »

    On a business trip from New Zealand, was booked in at Moor for 10 nights... let's just say we were sad to leave because service throughout was warm, caring and yet professional. It is quite obvious that the same standard of excellence is carried through all the various parts of the hotel... from Reception to all three eating areas and the bar lounge. The AA restaurant is fantastic and a real treat.

    5
    « Charity Event »

    Leonard Cheshire Disability, Greenacres, held a gala at Moor hall for out 100 year anniversary, we started planning 12 months ago and have had nothing but support the whole time, the event itself was seamless thanks to the team, Karl & Jamie an the ladies who helped set the room up with us in the morning. Georgia & Joanne were great support, thank you again, guys and we will be booking our next event with you!!

  • 4
    « Pretty good »

    Stayed for two nights. Nice building, great staff who were all really helpful, a clean comfortable room in which everything worked. There was plenty of storage in the room & it was very quiet. Ate in both the bar & the carvery but not the restaurant, which was a tad expensive. Food was nicely prepared, tasty & service was quick enough. Breakfast had a wide range of choices & if you want a full English the scrambled or poached eggs are cooked to order. In addition I used the pool & sauna. Staff again helpful & facilities were good, pool was at a comfortable temperature & almost empty so fine for swimming lengths. The hotel was very busy when I was there & sometimes there were too many small kids in the bar, but perhaps I'm a grumpy old man, but if the kids weren't there it wood have got an excellent. Would definitely use again.

    5
    « Newbag weekend »

    What a delightful hotel full of character and very welcoming. Jenny and JR were extremely friendly and served us a magnificent breakfast. Room was really good and by booking direct we were upgraded. Well done Moir Hall.

    5
    « Ruby Wedding Anniversary »

    My wife and I have just spent a weekend break to celebrate our Ruby Wedding Anniversary, we had a wonderful time,On Saturday evening we had a Three course carvery meal with plenty of choice for everyone, Chantel was our waitress for the evening and made us feel very welcome and gave excellent service,the hotel's breakfast was also excellent.On Sunday the day of our Anniversary we booked a table for 15 for the family to join us,everyone was very impressed with the service and quality of the food we had a wonderful day with the help of Julian and the other members of staff.Our room was very clean and comfortable with everything you require.Thank you to all the staff that made our day special. best regards Paul & Millicent Miller

    5
    « Brilliant Meal for 70th Birthday »

    Visited the Country Kitchen Carvery at Moor Hall for my grandads 70th Birthday. The staff were very helpful in decorating the table and taking care of our cake. We were seated at a large table in a room separate from the main dining area which was great for us as a group of 14 who were quite loud, we knew we weren't disturbing any other diners. The food was delicious. Would definitely recommend for a special birthday!

    5
    « 80th Birthday »

    Big thank you to Pedro and his team for making my Dad's surprise party perfect. Nothing was too much trouble ,staff attentive and food was great. He had a wonderful time and will remember for along time. Thanks again.

    5
    « Afternoon tea »

    Enjoyed a lovely afternoon tea yesterday for my daughter's pre-birthday and we were very well looked after by Angie. It was nice to return to where I got married 32 years ago and to see the different changes.

    5
    « Our wedding day 27/08/2017 »

    Me and my husband got married at Moor Hall Hotel bank holiday weekend. I arrived on the Saturday afternoon and from then on the service was out of this world. From start to finish on the day of the wedding everything was perfect. The venue was beautiful, the gardens looked so well kept and all the guests complemented on how nice the food was. We had a lot of guests stay over night on the Sunday and again they all complimented on all the facilities and how lovely the staff were. A massive acknowledgment to Jamie, he made sure our day went perfectly. He was so friendly and he made us feel so special on our big day. He is an absolute credit to Moor Hall. I honestly cannot fault this venue our wedding day was absolutely perfect and would recommend to anybody looking at getting married here. The only sad thing was it had to end! We will be returning to Moor Hall for our first wedding anniversary! I cannot fault this venue. All the boxes were ticked!

    5
    « Fantastic stay! »

    Arrived from an early Monday morning train and I was welcomed to check in by the General Manager, Sam Goss. This set the tone for the stay in a lovely hotel that offered a great service. The girls on the desk were always so welcoming, the ladies in the Country Kitchen so attentive, the simple things really making a difference! The stay was topped off by a fantastic evening involving a Whisky experience with Hugh Boyd and his team, followed by a delicious tasting menu. Ps. The in room welcome amenities really were a brilliant touch.

    5
    « Step back in time. »

    We had not know of this hotel before, but were looking for something a little more stylish close to Walsall, to visit our parents. We saw a really good offer on line. It included two nights stay, first nights evening meal and two breakfasts, plus use of spa facilities. Not knowing the area very well we relied on the satnav, which wanted us to use the toll road, this would have cost £5.50 each way. We knew that the A5 rans parallel, so continued along A5. When we got closer to Sutton Coalfield we passed the exit to toll, which would have probably been quicker if we had been in a rush. We travelled along A38 using satnav to. We turn left off at the hotel sign. (The satnav advises take next left) but the turning we had taken took us along a road though beautiful golf course. Arriving at hotel we turned right into carpark. If this one is full carry on along side of building to rear carpark. You can enter hotel from both carparks. The reception staff where so welcoming and advised us we had had a room upgrade, told us information on dinning and direction to our room. As we walked through more staff offered us help and directions to our room. The spacious suit was beautiful. It was designed to suit disabled or able bodied like ourselved. Massive beds making superking size, each with own duvet. Two easy chairs and side table. There was also fridge, tv, radio, wardrobe with two white dressing gowns and slippers for our use. Kettle and an abundance of complimentary tea, coffee, drinking chocolate, biscuits, milk, sugars and not to forget orange and mint chocolates. The shower room was massive, again with complimentary toiletries, As you can probably tell we were impressed. The hotel just kept giving. The evening meal in the Country Kitchen restaurant was a carvery meal, it was delicious. The staff where so polite, attentive and funny. How lovely. The conservatory to the rear is a tranquil place to sit and the entrance to the gardens and woodland. This is where we met Carl the gardener, he told us a little hotel history and discussed the gardens and flowers. He made us very welcome and aware of how much he loved his job. We didn't have time during our two night stay to use spar, so will definitely be booking a return visit. Now a days manners are forgotten and the moto, that the customer is always right dosn't exist. Not at this hotel. We received nothing but polite, attentive, courteous,caring, attention from all of the staff. It was like stepping back in time. Wonderful! Would highly reccommend.

    1
    « Customer Service ???? »

    I have tried to book afternoon tea vouchers for an important family birthday. So I rang, made the arrangements and informed that the vouchers would be sent. I then waited and waited made a second call.. to be informed that they would be sent through... they were except the staff member sent the same vouches through twice. Last year I book a spa treat for my Mom - guess what the spa called on the day and cancelled the booking. Two years ago I booked a party of 25 for sunday lunch to celebrate a a family birthday - it was a disaster. My advice to anyone booking an event at this hotel - is to cancel it and book somewhere else - at every level there is incompetent mis-communication.

  • 5
    « A fantastic way to celebrate Mom's 70th »

    It is the second time that Mom and I have stayed at Moor Hall and both times have exceeded expectations. The staff were all so friendly (reception, spa and restaurant) and helpful and we could not have had a better celebration for my Mom's 70th birthday.

    4
    « Afternoon Tea »

    We went to celebrate my dad's 80 birthday. The service was excellent especially by Angie . She made sure we were looked after . The Afternoon tea was lovely but if you are a ceolaic and need a gluten free option be warned the sandwiches were lovely but the cakes which we all go for on a afternoon tea .... was only 2 pieces of chocolate shortcake and 2 chocolate cookies which was very disappointing they could have made more effort . However the 1 handmade scone with clotted cream & jam was lovely . Overall though it was a great afternoon out !

    5
    « Lovely break away »

    Wife and I had a lovely 1 night stay at the hotel. Friendly staff, nice standard room, comfy bed, powerful shower, TV worked well, pool was clean and nice,breakfast was lovely. Would highly recommend for a couples night away. We didn't stay for dinner but a short drive away we went out for dinner and to the cinema. Would definitely stay again, Thank you

    5
    « Relaxing stay in a pleasant place »

    Thanks to really helpful staff that we got here: original booking was for July and was meant to be unamendable, but when husband's work made that impossible, the staff were more than welcoming changing us to this weekend, even giving us a choice in fact. Many thanks to Katie! Enjoyed the spa - small but very clean and well maintained (though the Jacuzzi was out of order.) Very pretty terrace area which must be a lovely place to sit on a sunnier day. Interesting building with lots of little rooms - built with brewing fortune in late 1800s. Good choice of dinner in the carvery and a substantial breakfast - locally sourced food, including honey, was a plus. Very easy to get to from the motorway, though actually its more in the area of Mere Green than Four Oaks if you are using a map rather than GPS! Now we have located it, we will definitely be there again.

    5
    « Great stay »

    We had a lovely stay with lovely rooms. Angie in the lounge bar was great at looking after us whilst having our afternoon tea on the terrace. Food was lovely and we'll presented. Angie even arranged a cake with a candle and a decorated plate and had 2 more of the team join her to sing happy birthday. Would definitely stay again as really enjoyed using the pool and facilities and the evening meals were lovely.

    4
    « Helpful staff »

    We spent a night here recently and thought that the staff were all very friendly and helpful which was great. We had a standard room which was comfortable with plenty of space. When we arrived, we could hear people talking in a room close by and the sound of someone taking a shower. We were apprehensive that we would be disturbed by noise overnight, but in fact it was quiet despite poor sound proofing. Some toiletries would have been nice, though there was a soap dispenser on the wall in the shower. There was air conditioning, tea, coffee, biscuits and chocolates. Plenty of parking. Breakfast was served in the country kitchen and was good - fruit, yoghurt, granola, cereals, juices with toast, croissants and a full cooked option if wanted. All in all, a very pleasant stay.

    5
    « Very good »

    Went there on a groupon deal same menu for all diners. The food was excellent the service top draw. It's decor is old fashioned but it adds to the night out you can hold a conversation overlooks the golf course. Had drinks on the terrace beforehand. Not a place for children a place for grown ups who enjoy good food and conversation. Well worth a visit.

    5
    « Afternoon Tea »

    A lovely afternoon tea. There were a full range of cakes and sandwiches (egg, smoked salmon, ham, beef) all were really fresh and had lots of filling. We had a cold fizzy glass of prosecco and English breakfast tea. We sat outside in the sun and it was lovely and relaxed.

    3
    « Desperate to find a good hotel in Sutton Coldfield or surrounding area. »

    This was a business trip and my colleague booked the hotel for me. Whilst it is not inexpensive the rooms were more like a Motel room. The hotel obviously caters for large weddings and functions - When I stayed Hallmark were hosting some type of event. It lacks personal service. I did not try the restaurant during my 4 night stay as I could only imagine the type of food I was going to get from the "mass catering" style of the place. Breakfast was interesting, I came down late about 9am and everything was very tired looking it has been out since 6am. I asked if the kitchen could cook me a fresh egg and I was amazed when the waitress actually walked across the small breakfast area carrying it on a spatular before dumping the egg on my plate. Seriously words failed me. I would say if you have to stay for one night its ok but don't expect anything more than very average and you will not be disappointed.

    4
    « Birthday weekend »

    Stayed here recently to celebrate my birthday, my husband had booked a spa package. Our allocated room was on the ground floor and overlooking the car park, it was also quite dark. We did ask if we could be moved but the hotel was full due to 2 weddings so we accepted it. A plate with chocolates and a piped message of Happy Birthday and a card was in the room which I thought was a nice touch. Breakfast is chaotic and held in a very small area. Service was slow and we had to dodge the waitresses who were too few and charging around with trays etc. There is an ample selection of foods. We ate both nights in the Oak Room, the food was very good and nicely presented but the room lacks atmosphere and the staff are not consistently attentive. We were left to pour our own wine whilst staff fawned over 1 particular set of diners, so not the kind of service I would have expected. We also used the bar area. The menu boasted of a range of spirits including rum but there was only 1 rum available out of a choice of 3 or 4. The bar in general did not seem to be very well stocked and drinks are expensive. We had treatments in the spa which were very well carried out and value for money. The pool area is not the largest and it was very busy at times, but the water was warm. There is a sauna and steam room as well. Overall this was a nice weekend but slightly let down by breakfast experience and general service.

  • 5
    « Brilliant Staff »

    We had an over night stay on a Groupon voucher never been to Moor Hall Hotel before but would definitely go back due to the wonderful staff especially Lorenzo the chef @ breakfast & Jen one of waitresses.The buffet was constantly being topped up with hot freshly cooned quality food especially the sausages & eggs.The service we got was second to none we made to feel very welcomed.The hotel itself was a mix of old & new with tasteful furnishings,ample car parking, relaxing spa facility,decent size bedroom all very clean.All the staff were very polite & professional thank you all for making our stay a memorable occasion especially Lorenzo's great sense of humour.

    5
    « 24/7 Anniversary - our very special time »

    We booked direct with Moor Hall for a 2 night stay and were ok with standard double room Saturday night and change into a superior double for Sunday night. The hotel was to capacity as several functions were booked for this particular Saturday night. Having previously stayed in this superb hotel this was our top choice for our anniversary get away and happy to move rooms. Saturday evening was spent in the Country Kitchen enjoying excellence food and service that was exceptional from Andy, who was spot on and attentive. The pool and spa always a favourite of ours and as before was well maintained and enjoyable. Unfortunately upon returning to our room we noticed standards were not quite as they should have been. This had not been cleaned. Karl the night manager took care of these issues, bed changed and cleaned and more. Felling a bit disappointed, Karl understood this and the next day excelled himself and arranged our second night stay in the honeymoon suite. This completely turned out Anniversary weekend around. room 23, not the best, room 155 - awesome. Looking forward to our next stay. Thanks to Karl and Andy for making our weekend.

    5
    « Great stay for conference »

    Overall a very good stay at Moor Hall! Loved the personalised touches to our rooms and the genuine sense of hospitality displayed by the team. Clearly the GM Sam and his right hand man Hugh know what good hospitality it's all about. We stayed for a conference, but would love to come back in the future on leisure. Great selection of whiskey by the way!! Keep up the great work.

    4
    « Spot on for business stay »

    Efficient check in, nice rooms and delicious carvery. If you're working in or around Sutton c. This is a very good base. You will need your sat nav to find despite central location Pricing very competitive for area

    5
    « Sunday night stay »

    I received a voucher for a Sunday night stay that included use of the spa, a treatment, carvery evening meal and breakfast the following day. It was excellent value for money. I felt like I had been away for a longer holiday. The staff were very friendly and helpful; we were made to feel welcome from the second we checked in. The food was delicious and we enjoyed a walk around the grounds (between the heavy rain showers!). My only criticism would be the mattress was quite soft and the pillows were very firm which isn't for everyone. Overall it was a great stay and I'd love to return one day.

    4
    « Very Enjoyable »

    Using a voucher from Living Social I treated my wife to an overnight stay as part of her Birthday celebrations.The booking process and check in was very efficient as I didnt need to show my voucher and the receptionist was very helpful. The room was in the original hotel building and not in the newer extension so there was no view from our room other than onto a window opposite but notwithstanding that it was a good size and well decorated with all the usual equipment expected including a lovely large comfortable armchair ( not the usual small and uncomfortable type). The bathroom had had a refurb and it was really nice particularly the shower. We used the leisure facilities which were really nice with a good sized pool and a jacuzzi and steam room that operated as they should and in the latter case ; lots of hot steam.The evening meal was included in the deal and was in the Country Kitchen restaurant- very nice staff and the 3 course meal was good.I started with the Hors doeuvre and my wife the soup which she said was delicious.The only main course was the carvery which was excellent followed by a choice of cold desserts which all looked tempting.Our only slight issue was the bread roll which was very hard but was replaced immediately. Breakfast was also good with all that you might expect but additional options were available for a supplement- again the staff were all very nice and efficient.i should add the toast was made using thick bread which was toasted to perfection - not seen that before ! My wife thought her surprise present very enjoyable and so did I

    5
    « Golden Wedding Anniversary »

    The Hotel, the room in which the event took place,,the gardens and the glorious weather were all magnificent and contributed to the success of the day.Special thanks to Sam Davis -events co-ordinator,Pat Okeefe-duty manager and her two little helpers on the day, Katarina and Hannah .Excellent service from them all. My wife and myself would not hesitate to recommend Moor Hall to anyone who is contemplating a forthcoming event and is searching for a suitable venue. regards Val and Dave

    5
    « Excellent stay for 3 days »

    Fantastic hotel, and amazing staff. The service that me and my colleges received over my 3 day stay at Moor Hall was second to non. The décor of the hotel was elegant and very accessible. The General Manager had a presence that made the hotel feel at ease. I loved every part of my stay and will be returning in the future.

    5
    « Amazing hospitality »

    A group of 20 on a two day training at Moor Hall. Check in was smooth. The GM Sam helps in carrying my luggage to the room - impressive I must say. The staff were very welcoming and well organised. The meeting room facilities were excellent. The hotel organised a whisky tasting which was brilliant. Food was great. A warm atmosphere within the hotel. A great location for business and leisure. Can't wait to visit again.

    5
    « Afternoon tea »

    Fantastic experience. Angie is the perfect host explaining all the food items and nothing was too much trouble. She even fetched a cake box for some items we simply couldn't eat. A very pleasant way of spending Sunday afternoon. Thanks angie and thanks moor hall.

  • 3
    « Grand hotel in Mrs Webb's Day »

    Beautiful hotel. Had a good-sized room with AC, large windowed bathroom with classy bathroom suite though the more recently installed shower unit cheapened the effect and there was a smell of drains at times. Minimal toilet paper/tissue provided and be aware that no toiletries are offered as in similar standard hotels. The runner across the bottom of bed had been torn and poorly sewn and a drawer knob fallen off the dressing table plus there were iron marks on the carpet. Managed to sign in on the free hotel wifi service in the room for about 5 minutes over the two-night stay. We were informed that this was not usually a problem and handed a telephone number for the provider to deal with it ourselves. The 'Do not Disturb' sign on your door does not mean that staff do not enter the room if they think it is vacant. The electronic room keys refused access and so there was a long trawl back to Reception. The procedure for entering the spa area could have been clearer, as we spent time searching for old pound coins for the locker to then be told that we could actually 'purchase' a token instead ... and on the second visit, time was spent searching for the room key until it was realised the desk must have held onto it after being asked if they could see it. The jacuzzi was full of foam each day, yuk. Some of the staff in the hotel could be more customer focussed. The restaurant area, however, was very nice, clean and with timely, helpful service. Without going into our full experience, our distinct impression was that many of the finer details were lacking since Mrs Webb's day and we were sad to see that her memorial garden was neglected ...

    5
    « Excellent day for a hen party »

    We came here as a party of 10 for a hen party and we all had an excellent day. As we arrived we were greeted with breakfast in our own private room. Then we went into the spa where the facilities were very clean and relaxing. We had lunch at 1.30 where again out party had our own room and the staff were extremely helpful. They provided us with a buffet and when the Hen advised she was vegetarian they bought out sandwiches made especially for her and could not do enough to help. We all then had a facial which was very good and all the therapists were lovely. All of us said we will definitely come again!

    5
    « Outstanding service and facilities at Moor Hall Hotel »

    Our 3 day visit to Moor Hall was fabulous. We booked a superior twin room which was beautifully furnished with all the amenities and we were delighted with the extra large bathroom with bath & shower, comfort height toilet and telephone, which was so helpful for my disabled mum. We had not requested a disabled room. Throughout our stay the staff couldn't do enough to assist us and their friendly helpful manner was wonderful. Spa - amazing! 10/10

    3
    « Not all rooms have air conditioning!!!! »

    Booked in for a birthday present for husband on a very hot 17th July I had prior to the day been offered a upgrade to a superior room. As the hotel details had stated air conditioning I was expecting it but no the room we where put in had NO air conditioning not even a fan only open windows to try and cool us down! So we had a very hot uncomfortable night and little sleep because of it. Don't get me wrong it's an fantastic hotel for a wedding or spa day the country kitchen has great food and amazing staff (Alice and Andy) but I wouldn't stay again unless I made sure the room I had did have air conditioning. So make sure when booking that you are guaranteed a air conditioned room.

    5
    « Welcoming and friendly stay »

    Stayed at Moor Hall for 2 nights as part of a training course with 15 others. Sam was the most welcoming GM, greeting me at the door and showing a real interest. The conference room was light and spacious with aircon. Terraced outside was a fantastic place to sit and have a few drinks before dinner. The dinner itself was superb, we all had the tasting menu and each dish had a great depth of flavour. The service throughout the hotel was exceptional, the staff all clearly had great passion. A special mention to Sue at breakfast and Hugh for a great whiskey tasting. I do hope I can return.

    5
    « Lovely hotel, fantastic service »

    I had a pleasure of spending 2 nights in Moor Hotel hotel. From the moment we entered the building till the check out it was amazing experience. Fantastic hospitality and warm service. Big 'thank you' to all breakfast ladies who went above and behond to make us feel special and to Hugh for brilliant whiskey testing.

    3
    « Golf trip »

    Overnight stay in between rounds of golf. Hotel has lots of character, which can be a good thing. Room was OK but free wifi did not work. Bar was pleasant with patio overlooking the golf course. Breakfast was plentiful but not great quality. Good value for the price, though.

    4
    « Overnight stay »

    Have stayed here a few times and no complaints. This stay was a little disappointing as the bar appeared disorganised. I ordered a bar meal and after a wait of 45 minutes was told that what I had ordered was not available. Total weight of 90 minutes for a bar meal is not good. The spa was relaxing and the staff courteous as always with the exception of the night desk staff member who was a little dismissive of a query I made. Breakfast very good as usual.

    5
    « Fantastic stay »

    Thoroughly recommend this venue. We stayed with friends for two nights and really enjoyed the lovely gardens, the terraced bar on a summer's afternoon, the fantastic breakfast on offer and superb leisure facilities. What really makes this place though are the incredibly friendly staff - nothing is too much trouble and the kids were made to feel every bit as welcome as the grown up's. A lovely lady called Angie who served us food on the terrace epitomised this. We found the stay to be good value for money and if I were to sum this place up it would be to describe it as a 'posh place without the stuffiness'. Thank you all.

    5
    « Cousins wedding breakfast »

    A fantastic beautiful hotel that.boasts it's fabulous golf course. We had the. Pleasure to be there because it was Mr And Malts Carters wedding day. The food service was excellent and waiting staff on point. Would definitely visit again

  • 5
    « Brilliant! »

    We attended a wedding 3 weeks ago and stayed at the hotel for the weekend and it was amazing, especially the wedding! A big thank you to a young lady who served us at the wedding breakfast... I think her name was Yaz or Jaz? who wore glasses and her hair was in a bun. She was so polite and nothing was too much for her. It is always a positive when your waitress has a massive smile on there face. The day after the wedding breakfast, we bumped into her around the bar area and Yaz came over and asked if we was okay and enjoyed our stay so that was a lovely gesture too. Thanks so much, you made our stay very enjoyable!

    5
    « Excellent! »

    We came here for some quality down time to chill and relax! Can not fault anything! Room is great, spa and leisure is great!! All the staff are very helpful and friendly! We ate in the country kitchen restaurant and in particular Andy was amazing! He couldn't do enough for us and was very kind and helpful! Great food, great people, great place! Would recommend this hotel! :)

    5
    « Classic Afternoon Tea »

    Classic afternoon tea this afternoon in pleasant surroundings on the terrace. Angie, Bar Supervisor who was mainly our waitress throughout the afternoon was very attentive, nothing was to much trouble and made us all feel very welcome. Angie including two other members of staff sang happy birthday to the birthday girl which was a complete surprise and the overall experience was excellent. Cannot wait to return again soon.Thank you Angie for an excellent job.

    1
    « Spa Weekend Package »

    Hotel promised so much from the website and reservation team, however, failed to deliver. The hotel is extremely dated and tired, rooms were a disappointment. Spa robes & slippers supposed to be provided in every room and two out of our three rooms did not have them. Porters delivered promptly but my gown was wet. Received a call the day before having to rearrange spa treatments due to staff issues and we did everything to accommodate their requests. Pool area was small, watched a lady slip poolside as slippy, cups left on tables, not enough furniture, very untidy, no staff cleaning and ladies changing rooms utterly disgusting with wets towels, robes strewn everywhere. Treatment themselves were good and the staff, particularly Laura and Sarah were excellent. Never had a manicure led on a bed and it was not relaxing having to lean across for the other hand. Ridiculous. Oak Room restaurant front of house staff were rude and others were shown to their table, we were literally pointed at and told there is your table. Waiting staff were lovely. Strict dress code policy re no jeans yet a table were joined by a couple later in the evening wearing jeans and nothing said. On a set amount for evening meal as part of the spa weekend package, for which we paid extra towards, no change offered when I paid the extra! Breakfast room was lovely, as were the staff, and food quality excellent both at breakfast and the evening meal. Would definitely not recommend this hotel to anyone or ever return. Not a relaxing, stress free break as it should have been.

    5
    « A real Jewel in a wonderful setting »

    We had an overnight stay at this wonder jewel. It is set in beautiful grounds up a private road overlooking a private golf course. The hotel was an old manor house and in the main areas, reception, the bar etc it maintains the old character of the house. But in the bedrooms, the hotel right up to date. We stopped in a superior room, that was spacious with a king size bed. Immaculately clean with all the amenities you need, teas, coffee, mini bar etc. We had a wonder around the gardens after a lovely lunch on bar terrace overlooking the golf course. We discovered the peaceful secret garden with its water feature and sat for a while just listening to the birds. There is a spa, gym and pool, and whilst we didn't use them, we did have look round they looked very impressive. In the evening we had a meal in the Oak room. It had a wide variety of choice, that was so tasty that left you wanting more. The service was excellent, Chloe our waitress was polite, curious and helpful. She's a credit to the team. In fact all the staff from reception, the bar staff, and right through the cleaning team are a credit to the hotel. What an excellent experience. We can't wait to go back. If you need to stop in the area, I thoroughly recommend this hotel.

    5
    « Beautiful family meal »

    Booked this meal sometime ago for a family event. Can't believe how beautiful the experience was, the food the staff in particular Andy who couldn't do enough and Shaneece who made a real fuss over my child whom been the reason for our gathering. She even wrote a greeting on a plate in chocolate with a slice of cake for him! We had our wedding in this hotel 10 years ago and it's as good today as it was back then. We are already looking to plan more gatherings after today's experience. Thank you guys

    5
    « Afternoon tea »

    Me and my sister's booked the afternoon tea package to take our mom and i must say the experience was amazing. When we arrived we were greeted by friendly staff and shown the way to the spa area. They explained the day and took us to a quiet bar area where they served us tea, coffee and orange juice before showing us round. We went into pool area which was very clean and relaxing, there was also a Jacuzzi sauna and steam room we could use. We went upstairs for our treatments we all had back massage which we all loved and all staff were so nice, they even allowed us to book a last minute treatment for our mom. After our treatments we got ready and went to the bar for afternoon tea. Angie who was so amazing took us to a different roin

    4
    « Girls Night In package »

    Twelve of us booked a Girls Night In package to celebrate a friends 40th birthday. This included use of the spa, dinner in the Country Kitchen, use of a private lounge to watch DVDs, and overnight stay and breakfast for £64 each. Overall, the package was excellent value for money, but it was a bit hot and chaotic in the Country Kitchen, and the DVD player didn't work properly so we had to watch Dirty Dancing through a green filter. Some of the staff seemed unfamiliar with both the DVD player and the Girls Night In package and it took well over an hour to get things sorted. Breakfast in the Oak Room was chaotic too with not enough staff to clear the tables and keep the food topped up. The rooms were a good size but looked like they hadn't been refurbished for a number of years. Overall, this was a good value stay though and I hope these minor issues wouldn't re-occur if we go back again.

    5
    « Quiet and relaxing break »

    One of our sons gave us a "spa day" as a Christmas present and when we researched places to spend our spa voucher we found this hotel. We decided to add an overnight stay to our spa day and make a weekend of it! Approaching along the drive, the hotel is quite secluded. Our first stop was the spa where we were warmly greeted and settled in for our day - beginning with breakfast which was very welcome after a long drive. Then we changed into our robes and went off for our treatments followed by a long swim in the lovely pool. Lunch was also part of our spa day and then we just loafed around in the spa rooms until late afternoon. Such a lovely relaxing day; the staff were helpful and welcoming. We then checked in to the hotel itself. Our room was large with a comfortable seating area with an armchair and a small sofa. The TV could be moved to face either the seating area or the bed. The bathroom was ample and well-supplied with toiletries. In the evening we had a drink in the bar where the staff were welcoming and helpful then we ate in the carvery restaurant. The restaurant was comfortable and the food was very good. A good selection of roast meats and a variety of side-dishes; desserts were on offer but we were too full with dinner to take a dessert! Breakfast the following morning was ample and delicious. All the staff we met were helpful and pleasant. The hotel was quiet and relaxing, despite a very large lunch event taking place, and the public spaces were comfortably appointed.

    3
    « Wedding stay »

    Always a lovely wedding at moor hall but it's in need of a refurb, looking tired and dated now. Our room was clean and staff all very friendly. Wasn't too keen on the breakfast after a night in the very hard bed!

  • 5
    « Good old fashioned sincere service »

    Two nights Visit , for our 30 th wedding anniversary , My wife and I both enjoyed the short break, every single member of staff we came in to contact with gave sincere genuine courteous attentive service, a real credit to the Hotel, room very clean and nicely decorated, very comfortable bed , highly recommended.

    5
    « Hotel and Spa »

    Booked this hotel as a surprise for my wife's for our Anniversary, I could not fault the hotel or service one bit. I booked the Jacuzzi room which was amazing the hotel had sorted flowers and Wine as requested and these were in the room on our arrival and there was also a card from the hotel wishing us a happy anniversary which i thought was a nice touch. The Spa was clean and relaxing and the spa treatments we both had were first class. Dinner in the country Kitchen was outstanding the choice was great and the carvery its self was one of the best i have been too (highly recommend). Happy with everything about this hotel and my wife is already booking up with her friends for a spa day.

    4
    « Very relaxing »

    On arrival we received a friendly welcome and having asked for a quiet room we were more than pleased with the one allocated. It was an upgrade to a superior with a lovely bay window overlooking the garden. We hit the heat wave and asked for only a top sheet on the beds which was no problem making for cool nights. As we were visiting a sick relation we found the room peaceful and relaxing after being out all day. As usual the breakfast was extensive with helpful and friendly staff, we dined in the Country Kitchen on one night but Mere Green the nearby shopping centre has been rejuvenated with coffee shops, bars and restaurants making it a buzzy centre. A visit we were not looking forward to ended up being a real pleasure.

    5
    « An astounding venue for a special day »

    My wedding took place in Moor Hall Hotel last April and I must say that they have done an impressive job in making a stunning reception for the occasion. They offered a big bridal suite and the facilities were perfect for photos. The food were served timely and tasted very good. Everything went as I wanted them to be and all the staff were helpful and friendly. I would like to commend Mr. Jamie Hall in his outstanding job in coordinating and being helpful to make the moment magical for me and my husband.

    4
    « Wedding »

    Beautiful hotel in a beautiful setting, upon arrival the receptionist was very pleasant and checked us in quickly and gave us the information for using the facilities. The room was loverly a nice comfy bed the usual tea making facilities. The bathroom was large and a nice walk in shower, they supplied a gown and slippers which came in handy. The. Hotel itself was very pleasing beautiful grounds and of course a great golf course. My only criticism was that they took 45 minutes to bring a sandwich which we ordered which I thought I was a little long to wait for . The evening for the wedding went well and was in a decent size room and had easy access to outside I woul definitely visit again and perhaps use the spa.

    2
    « Spa Day Experience »

    Booked Spa Day with my aunt. Spa was lovely. Fabulous treatments & attentive, friendly staff. What spoilt the day (which was a special Xmas gift) was lunch. We had to wait 45 minutes for a sandwich, despite having pre-ordered it on arrival that morning & despite reminding the bar staff several times. We even got attitude from the bar manager - he must have thought we were being awkward. Had to rush lunch & leave it unfinished to get to our afternoon treatments in time, which we didn't feel very relaxed for. It's a shame that such a day that cost almost £200 was spoilt by something as simple as a sandwich!!! We won't be returning.

    4
    « Perfect Wedding !!! »

    Wow , we are both still so overwhelmed by our perfect best day ever !!! Moor Hall bent over backwards for us ! Inparticular we would like to point out the service we received from Joanne Dewhurt, she was out go to woman on the run up to the wedding and believe me we really did , I contacted her daily and nothing was ever too much for her !!!!!! Jamie who looked after us on the day of our wedding he was very professional and friendly and definitely made us feel at ease ! He was absolutely fab , talking ya through things the night before , the morning of and the day after !!!! Thank you! Last we would like to thank Pat Okeefe who again ensured we were very well looked after on the evening of our wedding , stored our belongings until we were ready to collect and generally ensured we were happy! Their were few minor downfalls - the breakfast service was slow , but we coped ! Haha The corridors to the bedrooms were absolutely boiling ! The bride suite of which I stayed in the evening before as well as the nighttime , wasn't cleaned and tidied very well after the first nights stay , I spoke to the cleaner in the morning of the wedding and asked her to clean the room and change the bed for me and my new husband she agrees but said she finished at 2 and I wasn't due to leave the room until 1.30 pm , I feel whoever cleaned it rushed and the room wasn't as clean and tidy as expected and the bed deffo wasn't changed but again this was minor ! The day was perfect , lots of people have commented on the food , so massive thanks to the chefs on 9th June ! Thanks for making our best day ever the best! Mr and Mrs Tallis

    5
    « Comfort, Value and Service »

    We recently stayed here on a Spring deal which included 2 nights' bed and breakfast, plus one evening meal in the Oak Room restaurant. Parts of the hotel need a little refurb and tidy, but overall our stay was perfectly pleasant for the price. The food was great, the rooms comfortable, and the grounds great for a little peaceful scenic stroll. From start to finish, the staff were helpful and polite, going out of their way to help with a number of special birthday requests. We also sampled the spa, which again was very enjoyable and relaxing. It's easy to get into Birmingham, and overall a great option if you're looking for somewhere to stay nearby.

    2
    « Overpriced and nothing special and positively terrible for vegetarians! »

    Family event was held here. At £22 a head I expected more than poor quality sandwiches, most of which were egg and all of which had next to no filling in them. Moor Hall might be surprised to hear but lots of vegetarians don't eat eggs. As for the bar, there was a very limited choice and the prices were astronomical. Best to avoid unless you want to be ripped off, especially if you are vegetarian.

    5
    « Fantastic »

    Staff and other hoteliers were extremely friendly. The environment was very clean and tidy. Overall I would recommend. Very relaxing environment and beautiful setting. Breakfast was great. Room cleanliness was perfect. All in all a fantastic hotel. All staff should be proud.

  • 5
    « Wedding celebration »

    Very friendly staff professional went on and above to make my small wedding celebration very special room decorated great food excellent staff great We also stay overnight and attend the shows which also are excellent value Breakfast the best Will deco go back

    5
    « Conference and Overnight Stay »

    We visited Moor Hall Hotel & Spa for a conference and overnight stay 6th & 7th June, the hotel is very good, very spacious and has lovely view over the grounds and golf course. The conference facilities are very good and the bedrooms have everything you need and were very comfortable. All 28 of us ate in the carvery restaurant and were very well looked after by Andrew Faulkner, he kept us all informed and organised over all three courses. He was very professional but also had a fantastic personality. He did a great job.

    5
    « Lovely, relaxing couple of nights away »

    Turned up a little early to book in- apologies from receptionist as room was not ready booking in was from 3pm we got there at 1.45.asked to come in about 20 minutes room should be ready- went to the bar as you do- returned 30 mins later room was ready-as we were Best Western loyalty card customers even though we booked the room through Tesco vouchers we had been upgraded to a Superior room. Bit of a walk to the room but no prob's was offered a valet to take our bags to the room. Entered to a lovely clean room quite a big room with a massive queen size bed, lovely big bathroom very clean, lovely view from our room overlooking the gardens and the golf course. 2 restaurants the "Oak Room" quite posh and nice to see a dress code in place, there is also the "country kitchen" restaurant which is a cavery but so much more,a nice and relaxing place to eat. The bar was nice with oak panelling and was well staffed. You can order sandwiches/snacks/crisps but also burgers/fish dishes and enjoy them in the bar which we did in the first night-only let down was the bottled beers weren't cold. Had a great nights sleep and considering there was a wedding there we were not disturbed by any music. Came down to breakfast which is also in the country kitchen room,greeted and shown to table its a buffet type breakfast so help yourself the produce is excellent and great choice of full English items or continental which every you want-it was very busy in there but the staff were excellent. We came back to the hotel after some retail therapy and had a sandwich in the bar lovely soft bread and plenty of fillings to choose from. We had therapies booked in the spa. The spa and therapy rooms were very clean and the staff were excellent. We booked a table in the Country kitchen in the night for dinner, table booked for 7pm greeted and taken to table our waitress Grace was excellent and nothing to much trouble-the starters were lovely and a great selection-the carvery was superb and you were not left wanting for any of the meats on offer the veggie options I was told were excellent also-the desserts were beautiful you could also have a selection of cheese and tea or coffee to finish off-excellent value for money- Andrew the manager came and checked during and after the meal to make sure everything was ok- and it was. Next morning then back in for breakfast again nothing to much trouble. Checking out was nice and quick- found the whole experience of the Moor house hotel and spa, superb will definitely go back for another visit.

    5
    « The Best Service »

    Having recently stayed here I can't recommend it highly enough. All the staff are totally charming and incredibly helpful - not in a cap doffing, obsequious way but an easy, friendly, normal person way! It was such a lovely atmosphere of people who were clearly very happy at work.

    5
    « Such lovely staff!! »

    We came down for a spa break, which was a much-needed retreat weekend away. The first thing I was aware of was the lady on reception was lovely, she wasn't just polite she had a great sense of humour and personality, so we immediately warmed to her. The room was good, though it smelled a bit musty in truth so we asked if we could have our large window open. Within about 5 minutes a man appeared with a fan and opened our window for us, which was a great help. The spa pool is beautiful, I love the way the sun floods into the water. We had two treatments in the package, and we both had a back massage & facial. We were equally delighted with the standard of our masseuses and enjoyed their conversation and advice also. We enjoyed a walk around the grounds, viewing the Henry VIII bear pit (evil man that he was) and sitting on a bench in the rain, chilling after a good massage. The food was the weakest element. I'd contacted the hotel in advance, as they only had two vegetarian main courses and neither contained any protein. As a keen walker and swimmer I do need a lot of this and it shocks me how few chefs seem to have any clue about nutrition. Anyway the hotel kindly incorporated my suggestion of providing lentil soup (instead of potato) to allow me the protein required and this was great. It arrived with no bread, but it was tasty and quite well seasoned. My main course was gnocci in a LOT of cream. I don't really eat cream very much but I needed the sustenance and since there was no way to know from the menu what the gnocci was served with (the waiters weren't sure) and that the other option was a less substantial sounding 'roasted vegetables' concoction, there was no alternative. Again though, it was very well seasoned, it just seemed a little inappropriate that the only options for a healthy spa break were really not very healthy at all!! My sister was delighted with her lamb though, and although she paid extra for scallops (and you only receive 3!!) she still enjoyed the flavour. The saving grace was that the waiters were wonderful. Claudio and Pedro were so warm and kind and funny, so I'd love to pass on personal thanks to them both for their welcome and great personalities. Oh and I really wish I'd managed to take that 'gargoyle' picture it would be too funny (Pedro will know what I mean by that). The room was fine, the breakfast very good. I wish I'd noticed there was a menu as well as buffet as I would have ordered veggie sausages and scrambled eggs (as I can't eat runny egg white, as on the buffet) but quite frankly there was enough food to choose from anyway and a wonderful selection of fruit and even some local honey. It was amazing to see some of the staff there in the morning that had still been working when we went to bed. What hard working people and still so warm and friendly. I suppose the best suggestion would be to train the staff better. I was surprised that the waiters hadn't been trained on the menu, where I live the staff know every ingredient in every dish. The barman didn't even know how to pour a guinness - not his fault, he should be trained!! Lovely people though and a great vibe about the place overall. I would happily return, but without the evening meal.

    4
    « Wonderful Hotel »

    We visited this Hotel last week for 2 nights with breakfast and dinner. Check in was very smooth and the staff were very friendly. The room was excellent and very spacious as I had booked a superior room. The only problem was that the room we stayed in, room 290 was too hot at night to sleep, therefore we asked for a fan to be brought to the room. This was gone within a few minutes. The breakfast was great each morning, and the dinner each night was a carvery menu which was nice, but a bit blend, but that was my personal taste. I could not fault the staff or the service. The spa facilities were excellent. It had a swimming pool, Jacuzzi, Sauna and Steam room. I was so relaxed after that. The grounds were beautiful and were kept really well. Would I stay at Moor Hall Hotel again? Yes I would. I had a great time

    4
    « Good night sleep »

    This hotel has no smoking rooms I know most hotels do not allow smoking in the rooms however I believe that when you pay for a room you should have a choice all hotels have a couple of rooms at a end of a hall for example that can be allocated they do have a smoking area, free car park and internet Wifi, when we arrived we had booked a double room we asked if they had any twin rooms and without any problem they allocated us a upgraded twin room, Staff very helpful we had the carvery for dinner this let the hotel down a little as the food was cold and the roast potatoes that should be crispy were soft you who like roasted potatoes know what I mean, cosy bar however the cost of £4.10 pint a little expensive good nice sleep in a good size and clean room next morning breakfast was a buffet and I have to say it is probably one of the best hotel breakfasts I have had all food hot and local produce. Would be recommend YES would we stay again YES,YES,YES

    4
    « Spa day »

    Had a wonderful day here the staff were all welcoming, friendly and helpful. The spa was lovely, I had a treatment of a back massage it was perfect. Would recommend a spa day here. I will definitely be back.

    4
    « Cozy Country Style Hotel »

    We regularly stay at Moor Hall, 3-4 times a year the past 3 years as we visit family living close quite often. Staff are always well mannered and well informed. Will go out of there way to help you if they can, for example we arrived back at the hotel at 11.00pm and they had closed the bar due to lack of hotel guests at it, and they then reopened it to serve us, which was much appreciated. I have made use of there spa, had a massage which was delightful and just what I needed! The breakfast is always very good with plenty of options buffet style as well as a menu for the kitchen. Can't wait to stay again!

    3
    « Afternoon tea »

    Very disappointed with the following someone had got our booking wrong they said we had only paid for 1 person and the booking was for 3 .it became very embarrassing when been questioned twice by the waiter and twice by the manager about our booking as there was other people sitting close by and could hear what was going on As this was a mothers day present from my 2 daughters I felt very sorry for them .It was a good that my daughter had her phone with as she showed the waiter and manager the emails and her bank account details of the transaction of the payment of £72 to moor hall the only thing that happened was that on the way out we bumped into the manager who said he was sorry about what happened .Pity about the service as the food was lovely and enjoyed the afternoon tea but I would not recommend Moor hall to anyone after my experience there

  • 5
    « Weekend break »

    My partner and I enjoyed a lovely weekend away here for our 5th anniversary. The room was nice and clean as was the rest of the hotel. We made good use of the spa and gym...and of course the bar! All of the staff were very friendly and professional. Highly recommend.

    5
    « Special birthday event »

    Location, reception, food and experience was superb. Can't recommend enough. Also at the end of the evening we were presented with a complimentary birthday cake which really completed the evening. At no point were we rushed or made to feel uncomfortable time wise. Yes Moor hall and there staff do go that extra mile.

    4
    « Family weekend »

    Friendly staff in hotel, good service, excellent food and nice rooms for private functions. One downside: we were staying for a late lunch and had been told we could use the spa facility after we checked out; however the spa manager was quite abrupt, instructing our party we had to leave by 11:00am.

    5
    « Birthday treat »

    I went for the afternoon to the spa, which was lovely, relaxing, I had a lovely back massage, then after we had been in the spa we have a lovely afternoon tea , which was absolutely fantastic , I am very picky, but this was fantastic.

    4
    « Hotel and kitchen »

    Few teething problems on first day but soon solved by very helpful staff. Second nights meal was much improved by the amazing Bobby who cooked a superb meal to order and we were looked after by Andrew who has definitely found his calling in running a restaurant. A fantastic end to our two night stay

    4
    « Birthday Weekend Away »

    Driving up to the hotel, we drove past some amazing houses, so guessed the hotel would be similar and it does look very grand arriving in the car park! My Birthday was the Friday we arrived, we had been shopping all day so decided to stay at the hotel. The room was smaller than we expected but still clean and tidy! It is dated but the whole style of the hotel ties in! We asked for plates to be brought to the room for a cake which wasn't too much trouble... the receptionist staff were so helpful and friendly for everything! The breakfast both mornings was good for cooked breakfast but continental was quite poor, not much to choose from! We used the spa facilities Saturday lunchtime, again it was smaller than we were expecting from looking at online photos! The sauna couldn't hold more than 4 people and it was really busy.. We couldn't get a sun lounger so the experience was short lived. Saturday evening we had a few drinks at the bar before getting a taxi into the town which was about £4! Sunday after checking out, we walked around the grounds, the secret garden is very pretty and the views over the golf course are lovely! We booked 2 nights through groupon so was good value for money and i enjoyed my stay as it was my birthday but i wouldn't pay full price to go back!

    5
    « the wedding of our grand-daughter, »

    the wedding venue was set out marvellous, the wedding breakfast, was lovely, the staff were most helpful and had a smile for you. the rooms were wow, comfy, and clean. a special thank you to a young lady on the front desk, named kirsty, she could see l was cold and kindly made me a pot of tea, which was most welcome. many thanks to all the staff at moor hall you are doing a grand job..

    5
    « Lovely couple getaway! »

    The moor hotel was an absolute brilliant hotel to stay at. The decor is old fashioned with a modern twist and very quaint! The grounds of the hotel are stunning so quiet and romantic lovely to look around. I would definitely recommend staying here.

    4
    « Much better second time around »

    We stayed in 2015, and it was awful. Room was far too hot, no air conditioning, and the wedding disco kept us awake. We were very apprehensive when our friend who organises these get-togethers; again went for this hotel, and this was compounded further when we found out on arrival a wedding was on. However, we have to say the room we had (only 4 doors down from our 2015 room) was very comfortable and because it has a bay window had plenty of ventilation, was much cooler and the wedding was nowhere near as loud as last time. We advise checking if a function is booked, and request a room away from the noise. We stayed in the modern wing (built on to the original building). The food was great especially the breakfast which seemed to source local ingredients. Staff were very helpful, and I have to say we would stay again.

    4
    « Good value friendly quick overnight stay »

    Quick overnight stay, arrived in the evening, left early next day. Very friendly helpful receptionist. Good size comfortable single room, decent size single bed, with well equipped bathroom, with good shower. Shame I did not get to use the leisure centre or have the good breakfast that I have experienced before. Still good value for the quality of room/service provided.

  • 1
    « Food very poor!! »

    I stayed here for business and decided to eat at the bar. Usual choices so I went for the beer battered fish and chips. The dish arrived and the batter looked pale. I went to eat it and the batter was soft and tasted of flour. It was almost raw. The fish was ok so I ate the fish without the batter. I mentioned this to the waitress who took it back. She came back and kept apologising and offered me a complimentary drink which I declined as I didn't want another drink. This hotel also has an a la carte menu which is not cheap. If the kitchen can send this out then I would not have any confidence eating at the main restaurant. Needless to say I won't be dining and hence staying here anymore. I would just add that the waitress was very good as she must have apologised a least 3 times.

    2
    « Room Allocated for Stay Very Poor Standard at £144 not 4 star »

    We were attending a friends wedding in nearby Litchfield and were recommended to stay at the Moor Hall Hotel. I booked the hotel months in advance of the April wedding via booking.com and my husband and I were looking forward to our stay. On arrival we received a warm welcome from reception staff and our room 007 was located on the ground floor in the older part of the hotel. We entered the room and were very disappointed with the décor which was dark and dingy and quite scruffy, it certainly didn't look like any of the rooms advertised on the hotel website. At a cost of £144 per night with breakfast I expected better and can honestly say this is the worst hotel room standard I have had in any of the many 4 star hotels I have stayed at. Our room directly overlooked another room which meant you had to close the curtains for any privacy. The soft furnishings were grubby and needed replacing and the carpet under the vanity unit hadn't been cleaned properly and was dusty. The bedroom furniture was old and badly marked and there were no drawers to put clothing into only a wardrobe. The bathroom looked as if it had undergone a recent refit but for some reason the toilet seat was 2 inches too small for the toilet and the plug in the bath didn't work so flooded the bath when you had a shower. My husband removed the plug by hand which was full of hair and dirt. Walls were paper thin and during our 2 night stay we were woken on 5 occasions in the early hours by other guests walking along the corridor, the bedhead on our bed was placed against the interior wall which formed part of the corridor. The seals around the bedroom and bathroom windows were marked with black mold and could have done with a good clean. I appreciate there were weddings taking place in the hotel on both nights of our stay and feel that perhaps the better rooms in the hotel were allocated to those guests attending the weddings at the hotel. In total there were 24 of us in our group staying at the hotel so not a small number by any means. On a positive note the service we received from the restaurant, reception and bar staff was excellent as was the quality of the food we ate in the carvery restaurant and at breakfast. We used the leisure facilities during our stay but the chlorine in the pool was so strong my husband couldn't put his face in the water to swim as it stung his eyes. Again some general upkeep was required in the pool area as this also was looking a little tatty. I have since emailed the hotel regarding my experience and they have responded offering me a discounted visit the next time we stay in Sutton Coldfield. They haven't responded to my request for a partial refund! Would I stay here again, definitely not. They are currently offering a 1 night stay with breakfast on groupon for £60 which is about the right price for the standard of room we were allocated.. I don't think this is a one off occasion as there are some similar reviews earlier in the year.

    5
    « Birthday Gift - Spa Day 18th of April »

    I was gifted a spa treat for my birthday at Moor Hall. It included an overnight stay, 1 x 25 minute spa treatment, meal for two (we up graded to the AA Rosette Oak Room restaurant) Our room was extremely spacious with a four poster bed; it was clean and tidy. Room service delivered a birthday cupcake on arrival which was a nice touch. My only comment is the room could do with a new carpet. The spa treatment was outstanding; I had a neck and back massage, the young lady was very skilled at relaxing my tense back muscles. Thank You. It was a proper massage not just a stroke. The interior was very good. The spa area and swimming pool were clean and tidy; just a bit small for a spa. Children also have access to the pool. So do not pick a school holiday if you would like peace and quiet. The meal and wine was A1 and the waiter service good; my only comment is the cheese was fridge cold. Overall we had a great experience at Moor Hall. Thanks

    5
    « Service and food - delicious »

    I have been a regular visitor to Moor Hall for many years. I was so impressed after my last visit that I have had to review this hotel again. After a not so good experience, well over a year ago now, it was a big decision to return. However putting it behind us we booked a table with friends for Sunday lunch in the Country Kitchen. Well what can I say other than the staff were all very friendly, helpful and welcoming and the food was superb. We were very impressed - so I decided to book the Oak room for dinner last week. I am so glad I did. The food was delicious and the service was first class. I can't wait to return.

    5
    « Welcoming friendly stay »

    From the moment we arrived until we left we were impressed by the attentive friendly staff. The hotel is welcoming, clean and the room was perfect. Jamie, Karl, Angie, Jen, Dan, Luke to name a few of the staff were so helpful, professional and friendly, even walking around the beautiful well kept building staff asked if they could help. Food was excellent and value for money. The stay felt very personable but you could see the same attention was given to all visitors. The gardens are beautiful to stroll around and walk off a large enjoyable breakfast. At check in reception staff were just as helpful and even upgraded our room at no extra cost. A most pleasureable experience from start to finish and definately would revisit. Val and Steve, Birmingham

    5
    « Excellent Food and Service »

    A really excellent experience in the Country Kitchen restaurant. A lovely range of freshly prepared starters, mains and desserts. Great choices. Salmon in a white wine sauce, as a special, was light and extremely tasteful. First rate service by Isaac throughout. Attentive and alert without being intrusive.

    5
    « Afternoon Tea »

    Not for the first time, we had a great experience for afternoon tea. All of the staff have a smile on their face and make you feel important, without actually over imposing themselves and becoming annoying. Angie, our host, was brilliant and I would highly recommend this place for afternoon tea!

    5
    « venue for daughters' wedding »

    Moor Hall is a beautiful setting for a wedding both inside and out. We have just held our daughters wedding here on Easter Sunday and couldn't be more impressed. The service was outstanding from the hotel reception to the wedding coordinators, bar staff, waiting staff were all excellent. Food was lovely both for wedding breakfast and evening hog roast. Nothing was too much trouble. We stayed overnight and the room and morning breakfast was great. All the guests seem to of been of the same opinion. We would like to thank the hotel for making this day a very special occasion and would recommend this hotel to anyone.

    5
    « Anniversary getaway »

    We've just returned from an overnight stay at Moor Hall to celebrate our wedding anniversary. It was the venue for our wedding reception 16 years ago so is a place dear to our hearts and remains so. We booked a superior room but to our delight, we were given a suite comprising of a bedroom, separate sitting room with TV and the most fantastic bathroom with a huge spa bath and luxury shower. What a lovely surprise! There was also a beautiful anniversary message, card and chocolates left for us....a lovely touch. Unfortunately the Oak Room was closed due to the bank holiday so we opted to go to the nearby Butler's Arms for dinner, enjoying a post dinner drink back at the hotel. Breakfast was delicious and service excellent as always. We were delighted with our stay and extend our thanks to the staff for their attentive service and attention to detail.

    4
    « Country Kitchen Carvery »

    My sister and I enjoyed a very pleasant carvery dinner on a Thursday evening in the country kitchen. The young waiters were attentive without being intrusive, the chef who carved the three choices of joints on offer was friendly and helpful. He explained that there was also a chefs special, but I decided on the turkey, and my sister the beef. Helping ourselves to potatoes, vegetables and gravy etc, we sat down to enjoy a relaxing dinner. I would thoroughly recommend the venue, and will definitely be making a return visit

  • 5
    « Fabulous day »

    I have been before, but today was my best visit - from the initial welcome, through to the skilled therapist, Kate (really hope I have got her name right!). I love the relaxation lounge - absolutely beautiful. Do visit - but could I just say, one thing that spoils spa day visits for me (anywhere) are fellow guests who chat in quiet/relaxation area. If that's you - take note - please - your conversation could take place around the pool or coffee area (I am not intetested!) But - well done, Moor Hall - and give Kate a bonus!

    5
    « Lovely stay »

    This was our first stay at Moor Hall and we are already looking forward to booking our next stay. We were warmly greeted on arrival at the front desk and our room exceeded our expectations. We overlooked trees and lawn and it was very relaxing. The room was large, well equipped and spotlessly clean and we slept well on the comfortable bed. In the evening we enjoyed a high quality meal in the Oak Room, the service and food were excellent. My wife and I both had fish main courses which were perfectly cooked. The hotel information provided in the room by the General Manager was very good. We had a lovely breakfast delivered to our room and it was both hot and on time. This is a very well run hotel that we will look forward to returning to.

    5
    « Spa day and afternoon tea »

    Had a really lovely day here, the spa facilities were great and the staff were really polite. The afternoon tea was lovely and really yummy. We felt really welcome and took our time. This deal was great value for money and I would definitely do it again.

    5
    « Stayed over two nights to attend a family wedding »

    The experience here could not have been better. From our arrival to our departure the superb facility and grounds along with the "nothing was too much trouble" staff made the stay one to remember and certainly one we would experience again. We were attending the middle wedding reception of three that were being held over the weekend and considering the number of persons arriving and departing the staff were brilliant. I have never eaten so many meals of such quality in a long time and a special mention goes to the Banqueting Manager, Mr Jamie Hall and the Harvester dining facility staff who made sure that everyone was well looked after. Well done.

    2
    « Disappointed »

    Treated my mother and family to a cream tea,because it was a perfect day and we love the location . We had the tea and coffee served to us 1/2 before the scone came out ,we had to ask to see where they were. When the scones did eventually come and found the scones tiny and dry and badly presented ,after paying £7.50,found standard garden centres far better and would of expected Moor hall to have a better standard all round . We have had the meals here and found them excellent but feel the standard of the cream teas very poor.

    5
    « Wedding Day - Dave & Amy »

    Just like to say what an amazing time we had at Moor Hall for our wedding. Everything was amazing from the food to the staff. Special thanks to Jamie, Carl & Jo and the team. 11 out of 10. Every request was adhered to with no hesitation and to great attention to detail. Would seriously recommend everyone to have their wedding here. Special thanks from the new Mr & Mrs Humphreys - Look forward to seeing you all soon.

    5
    « Fantastic Wedding »

    This weekend we were treated to the wonderful service of Moor Hall Hotel and Spa at Samantha & Daniel's wedding. It was such a gorgeous day and was an absolute treat to spend it in the sunshine in the stunning grounds. The staff were all absolutely wonderful,especially Jamie Hall who is a credit to your tea, very polite, professional and accommodating . Nothing was too much to ask for and everyone had such a great day. Thank you, we look forward to visiting you again :)

    5
    « Fabulous hotel, spa and fine dining »

    My husband and I booked this hotel at the very last minute for our wedding anniversary. We gave less than 24 hours notice and they managed to book us in for the superior package, fine dining for that night, breakfasts, buffet lunch the next night, use of the spa and we also had a complementary bottle of wine and chocolates on arrival. They even managed to accommodate a request for getting us an anniversary card and bottle of prosecco as a surprise from a family member with just a couple of hours' notice. All the staff treated us like royalty and we were impressed that they remembered our names when there were over 100 guests. They all made our weekend very special and I would definitely return. Well recommended.

    4
    « Best Western Moor hall Hotel and Spa »

    The Moor hall Hotel and Spa maintains a proper hotel experience with old world style and traditional commitment to service. The full English breakfast is excellent with so many choices. Just ask the reception for anything and they will try to accommodate your request.

    5
    « Perfection »

    Came here for our annual girls weekend away and can't speak highly enough of this place. Fantastic bedroom, lovely spa facilities, delicious food and friendly staff especially Mila and Carlos in the Oak Room restaurant. Can't wait to return ??

  • 5
    « Fantastic Staff »

    We've used Moor Hall a couple of times this year for events in the large banqueting room and each time I've been impressed by how smoothly the venue has made it for us. We do a lot of events at various different venues and having helpful and attentive staff makes a real difference, Moor Hall could not do enough for us and remembered the small quirks from when we were there previously. The buffet was delightful and the biscuits that were served with our teas and coffee were a lovely treat.

    4
    « Fantastic staff »

    I thought this place was pretty good value for money. Great location and a pretty interior, but most of all, the staff throughout the hotel were excellent. The full breakfast buffet was really good. Didn't have an opportunity to use the spa or gym - something to try next time...

    3
    « Disappointing. »

    My husband and I visited Moor Hall for an overnight stay as a little pre Christmas treat to ourselves. We have been fairly regular visitors since we had our wedding reception there 15 years ago and have always been very happy with the service we have received and the overall experience. It is a place which holds very happy memories for us. However, we are unsure whether we will return now. Check in was fine and our room comfortable, if a bit dated. The bathroom has obviously been refurbished and was fresh and modern. The shower, however, had zero pressure and was little more than a trickle. Not what you would expect from a 4 star hotel. As part of our stay, dinner in the Oak Room was included so we headed to the bar at about 8pm for a pre dinner drink ahead of our 8.30 booking. My husband informed the barman that we were had arrived and that our table was booked for 8.30. Normally we would be given a menu to peruse and our order taken before being seated. We observed this happening with all other guests. 8.30 came and went with no one coming to take our order. We waited until 8.45 and reminded the barman of our booking. He then went to find the restaurant manager, returning a few minutes later to tell us our table was ready. I'm not sure how much longer we would have been left to wait if we hadn't reminded the barman. In fact, we actually felt invisible. This is something that we have never experienced at Moor Hall. When we were finally seated at 8.50, service was prompt and the food of a very good standard. Following a nightcap, we retired to our bedroom at about 11.45. We were conscious at that point that our room was nearly above the Charter Suite where an event was taking place. It was very loud ( to be expected and we had no issue with this) but we felt that the music would probably stop at 12, 12.30 at the latest. At 12.45am, the music was still playing at full volume making it impossible to sleep. We fully understand that there will be events at hotels and have no problem with other guests enjoying themselves. However, we felt that this was just too late for patrons who were not part of the event. We should have been placed in a room away from the Charter Suite where we would not have been disturbed. My husband phoned reception at 12.45 informing them that we could not sleep due to the noise. He was told it would go off at 1pm (it finally went off at 1.10am). It did not make for a relaxing time unfortunately. The following morning, we enjoyed our breakfast in the Country Kitchen and the nice receptionist apologised for the late music when we checked out which we acknowledged and were grateful for. However, this (and the less than satisfactory service prior to dinner) definitely marred our visit and we don't feel we will return in a hurry. This is a great shame as Moor Hall is a place very close to our hearts.

    2
    « It's a shame »

    I was here for my sister's wedding I wasn't allowed to check into my room beforehand. The staff were kind enough to allow me to leave my things in reception. And then lose my trainers. But there was 'nothing we can do'. Lovely building though. And my sister is still married.

    3
    « Going downhill »

    We pre-booked and paid for two superior rooms. On arrival, at 4.15pm, we were asked for a credit card to pay for the rooms and, when I explained they were already paid for, I was made to feel embarrassed and wait there for 10 minutes until the manager was free to doublecheck. We were, of course, proved to be right. I did not like the receptionist's attitude and felt insulted by her manner Our superior double room was on the ground floor with a horrible view of the carpark. The other superior room was on level two with a nice view of the garden. We were due to go to a family party that evening, so just ate a small meal in the oak room before leaving. Our meat antipasti consisted of two packets of supermarket meat with some stale bread and a small bowl of oil. There were none of the usual artichokes, peppers and Parma ham which you would expect from such a dish. The beefburger was covered in mayonnaise despite being requested to be plain. Breakfast was delicious, served in the restaurant. We were attended to by a wonderful waitress called Jenny. She really was so elegant and kind and was the redeeming feature of Moor Hall. I hope her managers appreciate her. I feel that the rooms are overpriced and things are not what they used to be here. I have visited here many times and did not enjoy this stay as much. I have paid this price for rooms elsewhere in the country and received much better customer service and value for money.

    4
    « Anniversary treat »

    Looked this hotel up for a treat for my wife,found it on the internet. Contacted hotel as wanted a few extras as a surprise,flowers and wine.lady on phone was very helpfully arranged everything and upgraded our room at my request. Turned up a bit early but that wasn't a problem.lady at reception was just as helpfull ,went through everything the hotel offered and gave us our room. Our room was lovely,clean,little bit dated but still impressive,lovely bed,very comfortable.we went to the bar ordered some food ,wife very impressed at quality of sandwiches,but coffee was a bit weak.my club sandwiches and tea was excellent. The hotel is a mix of old and new but very vice to the eye,very relaxing.ideal for family gathering s,but price wise you would have to enquire. Our evening meal was great we settled for carvery,nice food, well cooked,not spoiled by leaving out too long.the one thing I did notice was that all the staff were so polite and attentive and I must ask the management to pass on our thanks to the dark haired waitress who served us that night,a credit to your restraunt.the young manager was was around to ensure all was well but with staff like her he had no worries.I can say along with my wife that's the best service we have received in a long while.breakfast was same attentive staff,tables cleared at your request.Sunday morning wife had spa treatment which she enjoyed. All in all we had a nice stay.I will pic up on negative point first Bathroom lamp on left of mirror not working,small areas of black mould round bath,bottom of glass shower screen showing signs of soap ingress very noticeable.room furniture showing signs of age.and the one thing I wanted was the flowers in the room on arrival.unfortunately they were not.however they did turn up an hour or so later after I spoke to the manager who was most apologetic. We found noise from guests returning to rooms from functions but the hotel does remind guests to be quiet. On the positive side ,plenty of parking,very attentive staff,nice surroundings, very nice building full of surprise snugs.very good food,and I will say again your dark haired waitress in the restraunt that night 12.11.16 does deserve recognition.

    5
    « 30th birthday celebration »

    We had our daughters birthday at this venue and I must say the staff were just fabulous nothing was too much trouble . Great service ,really nice room which was semi-private and lovely food.Thank you for making our daughters birthday a special one .

    2
    « Poor treatments »

    We stayed overnight at the hotel and spa for a friends 30th. The hotel and bar staff were amazing and could not do enough for us.. But my rating of poor is down to the treatments at the spa. I had a back neck and shoulder massage which was supposed to last for 30 mins and it was less than 20 mins. Not impressed at all! I would definitely come back to the hotel.. But wouldn't have any treatments.

    1
    « Spa day disaster »

    I have been to many spa days and I brought this off Groupon and treated my friend for her birthday which was to be her first spa day experience. Four of us went and unfortunately i have to say it's the worst spa I have ever been too and felt embarrassed that I had built up for my friend what it would be like. On arrival we were told by a leisure member of staff what to expect we were then offered tea and coffee which was great but had to send the milk back as it had a dark hair in it, we laughed it off. My first impressions of Moorhall was very tired and dated in desperate need of a refurb.We finally went into the reception part to be shown the facilities I could not believe the facilities which were offered. The changes rooms being used also for leisure members are so small you can fit about 5-6 maximum in there and it proved difficult as two ladies clearly leisure members felt they had a right over us to get changed, the facilities in the changing rooms are not set up for spa day members too. The toilets early morning had tissue all over the floor and the bins were over flowing. Hoping it would get better we went into the pool area and unfortunately there is very limited beds and table area which were all taken so we got straight in the jacuzzi, usually jacuzzis are a lot warmer than the pool in this case it wasn't slightly disappointed. We stayed in the pool area for no more than half an hour and decided to get some lunch. If I am honest the difficulty merely getting dressed in the smallest changing room ever I felt the facilities were not worth the while in going back after lunch. So lunch was preordered and we were taken to the Oak Room, the room looked like something out of "faulty towers", extremely dated table clothes which look like they need to be thrown away. We ordered sandwiches and a Caesar salad with chips, one of the gym instructors delivered two sandwiches to us after waiting 20 minutes then we had to wait another 10 minutes for the other two lunches. Lunch was fine and we were served by a lovely polite young man called Luke who clearly has excellent customer service skills and a real credit to Moorhall. Our treatments were booked in for 2 & 2.30pm so we went to the spa area before you go in for your treatments which is a bizzare room designed by someone who seems to love twiggs, the feeling is that they are trying to make it a spa but it just does not work and is tired and dated. Without going into too much detail through out the day 3 of us had upset stomachs and one of my friends was so bad had to go a couple of times during her treatment very embarrassing.There was no toilet facilities upstairs in the spa area so had to race downstairs back to the changing rooms to use the loo's once again these had not been cleaned or bins emptied from earlier. Treatments were nice although once again compared to other spas I have been to there was no explaining prior to or questions asked or anything about the products used which perhaps is just what I am used to and get everywhere is different but always think it's a nice touch. Well we all decided it was not worth the hassle using the facilities as it seemed difficult in the changing rooms and the facilities were just disappointing so we went to the bar. Once again Luke served us and I have to say on a disaster of a spa day he put a real shine on it and had it not been for him we would of left and gone elsewhere. There was no where to sit and so he went and found us somewhere upstairs with lovely little fire place just perfect and there we stayed till 6pm drinking and laughing about the whole disaster of a spa day but had loved catching up. Moorhall is just not set up for spa days to take place and it dosent flow at all in any area of what a "good spa day" should be, I felt really embarrassed that I had brought this for my friends birthday present. The facilities are far too small and crammed to have new people and members there and also as I said before is to "faulty towers for me, there's a lot of older clients who clearly go there the same time every week and therefore your made to feel they have priority. The spa day for four cost £160 & we the. Went on to spend £120 had it not been for the lovely attentive Luke we would have gone and spent that money somewhere else. I thanked him and informed his Supervisor how absolutely spot on he had been and is a real credit to Moorhall, thanks Luke.

    1
    « Lunch in lounge bar »

    I went to The Lounge Bar for a casual lunch while I was between appointments in my day. In recent times my experience has not been satisfactory for a four star hotel. Sadly what used to be a pleasant experience is now over priced and average. Moor hall have been undergoing a revamp for the past few months and in my opinion the lounge bar seems to have been forgotten, the menu variety is limited and the service alongside it is appalling. For a simple sandwich with chips it cost over £12 (not including drink) and the service is lacking. I have been coming back to try and give Moor Hall a second chance but unfortunately it seems to be getting worse each time I visit.

  • 5
    « Impressed »

    Stayed one night for an event at the NEC. Arrived after a long drive at this lovely location up a pretty driveway to this very attractive hotel. Slight delay checking in as only one person on Reception but on entering my room was impressed with the size and facilities. Large charming room with a huge bed and yet cosy and warm. Large flat screen TV and a huge bathroom. Plenty of storage space and tea/coffee, fruit and mineral water provided. Cleanliness was excellent - absolutely immaculate. Nice view out of window over garden. Went for a swim in the Spa. Lovely pool beautifully lit and calming in the conservatory section, again immaculately clean and a great way to chill after a long drive. Charming staff at the bar, polite and welcoming. Next morning had a delicious breakfast, again charming staff and perfectly cooked poached eggs and excellent buffet. I would have stayed another night but they were full! I can see why. Would highly recommend this Hotel. *****

    5
    « Really great hotel! »

    The building itself is beautiful inside and out. The staff were very helpful on arrival and even provided us a phone charger as we'd forgotten ours. excellent hotel staff, the room was small but had everything we needed including complimentary chocolates and biscuits. One of the best parts about our stay was the high quality bed, one of the best nights sleep we've had. During our stay we visited the spa which is a really great addition to the hotel. Once again staff there were very friendly & helpful. Breakfast was full of options and all to a very high standard. Negatives? There really isn't any, thoroughly enjoyed our stay and would strongly recommend. We shall definitely return!

    5
    « Mr D Jones »

    I visited Moor Hall Hotel last weekend for a table in oak room, which by the way was exceptional. On arrival at the terrace bar we were greeted by a lady call Angie, what a refreshing change to be made to feel so welcome & served with such professionalism. Well be back again well done all & thank you.

    3
    « OK »

    Hoped for a relaxing break away in relaxing surroundings. Although pleasant and very clean, the room and bathroom were dated and the walls paper thin! I could actually join in with the conversation of those in the room next door! Corridors are very narrow and doors bang. Breakfast was a self service buffet and had everything you could want. Unfortunately we turned up at a busy time and had to wait in reception for 10 mins for a free table. Whilst I didn't use the spa/gym facilities they looked good and had this been a business stay I would have used them. I wouldn't stay again as bathroom not of a good enough standard but at the right price it is ok.

    3
    « Pleasant enough »

    Stayed here for two nights as we were visiting the NEC and it was convenient enough for that. Nice grounds and golf course surrounding the hotel. Booking in was fine but nothing special. We had to walk through a conservatory area to get to our room which was absolutely freezing. In general the hotel was very under heated - we stayed mid October. Our room was alright but cold and we had to turn up the heating, the radiator really wasn't big enough for the size of the room. The bathroom really needed refurbishing, it was very dated with the odd crack and mouldy bits around the place. There was a small vanity mirror where the glass was loose and was in danger of falling out at any moment, we mentioned this to reception after our first night along with the fact that the safe didn't work as the batteries had run out but nothing was done during our stay. There are two restaurants and the first night we ate at the smarter one, can't remember the name. Staff were very helpful, well trained and attentive. I started with excellently cooked scallops and we both had steak for the main course which was well presented and the upmarket chips were superb. The second night we ate in the carvery where although the waiting staff were friendly there was a distinct lack of training- wine bottle was just plonked on the table with no question of whether we would like to try it or at least have the first glass poured out for us. It is a set price for three courses with coffee which to be fair was good value. The entree salad bar was a bit tired and unimaginative but I couldn't fault the carvery from the excellent chap who served us who was polite, friendly and a credit to the hotel to the excellent quality of the meat. As said in my title, a pleasant enough stay but I wouldn't stay here again.

    4
    « Week day dinner »

    Visited for a casual dinner with a friend. We had fish & chips, burger, prosecco & g&t. Food was very nice. Greeted with a smile by Angie. She was lovely, polite & was working very hard! Very pleasant lady. Will return again to try the country kitchen or oak room

    2
    « Stuck in a time warp »

    The one redeeming feature of this hotel is that most of the staff are nice. However nothing else really is. I stayed here for 2 days and I found the food average especially breakfast and the rooms drab. Bathrooms have been refurbed but they are ill thought out. Just overall an average experience in a tired hotel.

    5
    « Murder Mystery Night was amazing! »

    This property has such a lovely feel to it. Room was spacious with a lovely massive bathroom. Staff here are incredibly helpful, nothing was too much trouble. We had booked in for the murder mystery night.... such good fun, really well organised. Food was great. Well worth the visit, definitely recommend staying here.

    3
    « Sunday lunch Sunday 30/10/16 »

    What a pleasant suprise I reserved a table for three in the oak room for Sunday lunch my first visit to this hotel the food and service was very good,The chef certainly knows how to cook a superb English roast with all the trimmings,hard to find these days. We look forward to returning to the oak room for more of this fare,and would like to thank all the staff for a pleasant lunch nothing seemed to be to much trouble.

    5
    « Birthday, Murder, Mystery Celebration »

    I was invited to celebrate a friends milestone birthday with an invite to Moor Halls Halloween Murder Mystery Night, having never been to such a thing i duly accepted Moor Hall is just outside the main shopping area of Sutton and is approached up a tree lined drive it was dark when i visited but there looked to be substantial grounds on the approach to the imposing hall and golf club. The entrance hall had a fire in it and 2 large backed chairs that looked as though they would have been at home in the tale of Alice in Wonderland there were all sizes of rooms some large function rooms, some small cosy snugs, some for dining, some just for relaxing with a drink and hallways and corridors of various sizes ( my friend commented it s like a rabbit warren) . all of it however was clean and pleasant and staff encounterd very friendly and helpfull in directing you. The evening itself was enjoyable and different and suitable for all age adults, our group of 40, joining with other groups around tables of 8 making about 200ish in the room. The meal and entertainment were intertwined with a scene been set, followed by !st course, then some more story and scene/sound setting allocations per table, (audience participation similar to pantomime required) followed by main meal, more clue gathering and consolodating facts followed by dessert and then the writng of the lymeric and your tables answer of who and why and how followed by coffee and the correct answer and the presentation to the winning team. The food was pre -arranged from a choice of 3 per course and i personaly found it very good taste wise but would have liked to have seen a server of veg on the table as vegetables were minimal and the chicken looked lost on the plate having said that my dessert ( Pear Frangipan ) was much larger than expected.All in all a good night a lovely venue, good food and good company. Would consider this hotel for a celebration in the future and would do another murder mystery night.

  • 3
    « Good Weekend Break »

    Booked a standard double room at this Hotel for a short break. The two main reasons for picking this Hotel were location and the spa facilities. The room itself was basic and smelt of damp, was very old fashioned and could do with a refurb! The same could be said of the en suite. The room was however clean and tidy. Our room was cleaned daily but we found that used glasses/mugs were not being replaced and we ran out of soap. The front desk did organise for new soap to be sent up on request. The room rate we chose included breakfast in the Hotel restaurant. This was served in a hot buffet format and was excellent. Plenty of hot and cold options. You could also order vegetarian sausages at no extra charge. The spa was fantastic; we went in the early evening when it was very quiet (assume people were getting ready for dinner). The spa area itself is very modern, it included a pool, hot tub, sauna, steam room and loungers. There are large windows for looking out over the beautiful grounds. The hotel provides robes and slippers for use in the spa but they forgot to put slippers in our room. We also found paper tickets belonging to previous guests in our robes. I wonder how well these were cleaned. On checking out, there was a bride waiting to pay and the hotel made her wait behind other guests which we found a little odd. The guests themselves asked her to go ahead. They also added a meal to our bill which we didn't have, and on complaining got told they ?would have to take my word for it', as though I was pulling their leg. Overall, a nice weekend away, with some minor issues here and there.

    3
    « Spa break »

    Lovely place to get away. Disappointed with the room, very small and TV didn't work. The pool was very busy but we enjoyed it overhaul. We had treatments also which were nice. Breakfast wasn't good, it was set up in both restaurants as it was so busy. Main one was full, so got sent to the other restaurant. Most things were empty, even though there was 1/2 hour left. Got told to sit down and someone would come to us, after 20 mins waiting we asked again, then got an apology.

    5
    « Fantastic hotel more than 5 stars »

    This has to be the best hotel we have been to do far. The staff were fantastic the good was excellent and the rooms were clean. We had one of the suites and it was very spacious comftable bed with a double spa bath and double shower. Great for a relaxing romantic break. The spa and facilities were also fantastic. Will be recommending it to friends and family and anyone.

    4
    « Nice 'n relaxing... »

    Stayed here for several nights whilst working in area. Check-in was friendly and efficient. Slight walk to room, but easy to fine and well signposted. Room itself was adequate and well proportion with normal extras incl trouser press. Bed was comfortable. Good WiFi signal. Ate in bar area. Nice atmosphere with real fires and various offshoot rooms. Food was...ok, not amazing - just ok. Swimming and spa area incl sauna, steam room and gym. Breakfast was tucked away in a funny odd shaped room that resembled a greasy cafe in atmosphere. Breakfast was ok. Buffet style. Certainly would stay here again next time I was in the area. Parking may be an issue if spa is busy.

    5
    « Fantastic overnight stay »

    We stayed here for 1 night recently to celebrate our wedding anniversary. The receptionist was extremely pleasant and efficient. We were upgraded to a lovely, spacious room with all you need such as tea, coffee and chocolate, along with plenty of toiletries. We ate in the Oak Room and the meal and service were both excellent.We chose duck and ham hock for starters, chicken and sole for main and shared a chocolate mousse for dessert. All were superbly cooked and presented. We would also like to thank Pedro and Javier for their attention and great service. Breakfast was also very nice and it is good to see that the hotel uses locally sourced products.

    2
    « Really nice staff awful experience »

    This beautiful looking Grand Hotel played home to my stepfathers 80th Birthday party on Sunday, on arrival our room was not ready and they stated check in as 3.00 pm so we asked could they telephone us when the room was ready, we had a nice function room for the 60 plus guests and the serving staff were both friendly and helpful, unfortunately the meals for the tables(approx 8 per table but 10 on ours ) seemed to be on an ad hoc basis, we had pre ordered our meals some weeks before most of our table had chosen the beef, 1 had chosen sea bass and one chicken. These were brought to our table but none of the beef. along with a fairly large serving of vegetables. The two diners with their meals started and finished and still no beef. Some 40 minutes later the beef arrived, it was fairly tasteless, but blade of beef often is so perhaps a poor choice and between 8 of us we had x1 bowl of vegetables these ran out after 5 people had had a medium size portion each. We asked for more and some minutes later a separate bowl of vegetable arrived but we were advised no potatoes were left, we had joked with the staff serving us who ver every apologetic and good humoured. By six o clock I had still not received a phone call for my room being ready so asumptively went to reception, true enough my key card was handed to me . On entering the room there were x2 blood stains on the sheets, i advised reception and 15 minutes later someone arrived and agreed it was blood , we showered changes to go to the bar for the evening , still no change of sheets, I advised reception on our way down. At the bar I ordered drinks and was told I could not put these on my bill until I returned to reception and gave them a card, obviously standard practise but we had never been asked to do this at reception.On returning to our room the sheets had been replaced, the too (125) was very warm, with no obvious control of heating available, we had to therefore open a window, following an awful nights sleep due to the main boiler for the hotel being on constantly till 5.30 in the morning, breakfast was a really good choice except there were no eggs and bacon in the buffet style bain marie tins, it was a little bit of a laugh at this point, and made me think that of a popular Torquay hotel. On check out I discussed some of these issues with the Manager who agreed to clearing my bar bill of £42.00 , I felt this whole experience was such a shame Im fairly local to the hotel (15 miles) and had heard many good reports , perhaps this was a one off experience but seemed a catalogue of situations that made my stay not a good one

    4
    « Great hotel, rubbish soundproofing! »

    Arrived for a girlie weekend break and was checked in quickly. Hotel and surroundings are gorgeous! Were allocated room 2, not far away from reception. Went to carvery restaurant for dinner which was lovely. At bed time we settled down for (what we expected to be) a good night's sleep. Then, shortly after, the people in the room above arrived back at their room. No talking heard but the sound of the creaky bed was as loud as if it were in our room! They walked around the room a fair bit (maybe a late check in) and every footstep thudded through the ceiling. Then they went to bed and j thought peace would reign. But no, the people next door returned to their room in the early hours laughing and joking. Which is fine, I'm all for fun, except it sounded as though they were at the head of our bed! The cheers of "mmm, pizza!" at about 2am, followed at about 5am by the sounds of someone being violently ill, have led me to believe that perhaps the local takeaway isn't that good. Other than sound issues and the room being really hot with no air conditioning (easily remedied by opening the windows) this is actually a lovely hotel and I would be prepared to return. I would ask for a better soundproofed room though

    5
    « Business Meeting »

    Spent day at hotel for a business meeting and was very well looked after by Connie. Nothing was too much trouble with plenty of coffee and tea and lunch was excellent. Would like to say a big thank you to Connie....very nice and helpful

    3
    « Tired room in an average hotel »

    My room was small and cold, and a long way from reception. The promised bathrobe was there, but not the promised slippers; two light bulbs were out; and I had to choose between kettle and radio due to shortage of power points. The radio reminded me of listening to Luxembourg as a child; crackly with very low volume, basically a waste of time having one there. Highlight was breakfast which was very good.

    3
    « Business trip to moor hall »

    Perfectly adequate. Staff really nice and helpful but misses some of the nice touches you get in some other hotels. Very nice surroundings and a great looking place. There's a golf course next door which looked interesting. Should have taken my clubs!

  • 3
    « Dissapointed with customer service!! »

    Stayed with my friend via a groupon deal. When we arrived to our room there was no dressing gown and no slipper, i asked for some and it took hours to come by this time ive been n used the gym n got back. We then had a meal in the carvey section we were allocated a slot 9pm may i add for tea and couldnt change it?!! When we got there there were no puddings left just slop, the carvey was dry and had been there hours and the starters and salad bar was taking away literaly as i sat down to eat my soup! We then had a rude encounter with a member of staff. I emailed customer service AND the manager direct who has ignored two of my emails... nice! Lovely place and beautiful breakfast but i think SOME staff members let it down. No urgency and no sorry for the way we were treated.

    3
    « Mother/Daughter weekend »

    We arrived at the hotel a little early so we asked if we could leave our bags behind reception and off we tripped to the Terrace Bar. There was a birthday celebration going on in one of the dining rooms but most of the guest were in the bar so it was rather packed. We ordered a bottle of wine and some cheese sandwiches. We took the wine to a table outside on the terrace - they do have outdoor heaters, which is nice. We sat talking for a while because we hadn't seen each other for quite a time and then we realised that we had nearly finished the wine and our sandwiches hadn't arrived. My daughter went to the bar to enquire. They arrived quite a bit later and were rather 'hard' on the outside. We deduced (like Sherlock Holmes) that they had been made when ordered and then forgotten about. Anyway, we soldiered on. We collected our bags and went to our rooms. Very nice modern shower room in both rooms but unfortunately teemed with an 70s themed bedroom so the effect was a bit lost. Comfortable beds though. We then head off to the spa which is very pleasant, although we didn't know what we should take with us, robes, towels etc. It would be good to have an explanation in the room so you know what to do. Dinner was interesting. I'm a vegetarian so there wasn't a lot of choice for me, which I'm used to by now. We ate in the carvery but the food was very disappointing. The quality wasn't good and the vegetables tasted like they were frozen and heated up. The hotel itself is in a lovely location and the Autumn colours set it off a treat. Unfortunately the weekend wasn't so much of a treat as we'd expected but we did have a giggle.

    4
    « Set in beautiful surroundings »

    This is a fantastic hotel either for a break or a function. I organised a charity event here at the end of September 2016. The staff and event organisers bent over backwards to help me. When arranging large functions it is always a worry that the food will not be as good when catering for larger amounts of people. There was no need to worry - the food was excellent. My husband and I often go for Sunday lunch in the carvery which always has a great selection of everything.

    2
    « Very dated & tired ! Breakfast is a shambles »

    Stayed here for one night as we were attending a party near by. The rooms are very very tired and in desperate need of a refurbishment. I had to call reception when we got into our room as there was still some clothing left on the dresser from a previous guest.... Breakfast was a complete shambles with many people complaining. We waited over 25 minutes to be served tea & coffee and many people had eaten their breakfasts before they were given tea or toast. The breakfast is a buffet, food was plentiful but barely warm. When the toast finally arrived this was also cold The breakfast staff didn't seem to know what they were doing and they seemed very understaffed considering the room was full. I noticed a few families turned away as they didn't have any tables available !! I wouldn't stay at this hotel again

    5
    « Family Birthday lunch »

    19 ranging in age from early 20s to 96, all sat and enjoyed a 3 course lunch. Great service, good food, lovely location and reasonably priced. All the staff were very accommodating, especially Daniel who worked his socks off. Thank you for making my 65th birthday a real success.

    5
    « One night stay with breakfast and spa for two »

    This family run hotel, restaurants and spa was beyond what we had expected. Easy to find, signed posted well and plenty of space to park Clark securely. On arrival we was slightly early however luckily a room was ready and due to us visiting overnight for a specially occasion the hotel staff upgraded us from a standard room to a superior room on them (free of extra cost) We was offered help with luggage, was giving all the hotel, restaurants, breakfast and spa information from hotel staff at desks. Both of us pleasantly surprised when we got to our room which was clean to perfection, had a lovely view, spacious and welcoming. A knock at the door and a card was delivered to us to wish us both on our specially occasion. The spa was fantastic, clean and peaceful. The restaurants are amazing! Room service available until late!! The staff members are so welcoming, friendly and helpful. Nothing is too much for them and over all I would go back and recommend to my family and friends! Thank you to all the staff members!

    5
    « Mrs coles to be »

    Stayed here for one night with my fiancé, it was a night away for my birthday. My other half contacted the hotel to tell them it was my birthday and upon arrival I had a card and cake! Very nice touch! Also the lady on reception who was lovely wished me a happy birthday! The room was lovely, and bathroom very impressive! Underfloor heating was amazing! Spa facilities were great, very clean and never ovally crowded. Breakfast the next morning.. well, when we arrived it looked like we picked a busy time! But the lady who took our room number found us a table quickly, bought us tea and toast & was extremely helpful and friendly. Breakfast was gorgeous! Loads of choice and tasty too! Only thing I would have to mention was check in was quite late at 3pm, but didn't really matter as we went out for a couple of hours before arriving at hotel. Thanks moor hall for a lovely stay!

    5
    « Lovely stay »

    Both myself and my partner stayed overnight at this hotel. The food was wonderful and the room itself was very nice with a wonderful view of the hotel grounds! I would highly recommend to anyone. We will definitely be returning again.

    4
    « Spa Experience »

    Although we have not stayed at the hotel, we are regular users of the spa facility. Cant fault the staff or the lunch. The facilities are lovely and clean and the treatments wonderful. However, although it clearly states 'all mobiles must be turned off' on the door of the relaxation room our last visit was spoiled by a group of 4 'members' who when we entered the rooms were talking loudly and playing loud music on a mobile phone. When I commented on this to our beautician she said that they had had many complaints from other visitors but nothing had been done. This ruined what was an otherwise perfect day. Please sort this out Moor Hall - you obviously know who these people are.

    5
    « Food Heaven! »

    This place is just beautiful to stay or just to eat. The food is expensive but expect a high quality meal and service! Great wine selection as well! The property is well maintained and has the wow factor- I would highly recommend!

  • 2
    « Tired and in need of facelift »

    A lovely building with lots of character but rooms are more than tired and over priced. Minimal amenities in the rooms and the one I had was very noisy. Breakfast was good but service very slow. Disappointing for the price paid.

    4
    « Good all round venue »

    I use this hotel on business quite a lot but my measure of a good hotel is whether I would take my wife there for a leisure break. This hotel hits the mark. It has character, nicely appointed rooms, good choice of bar food and restaurant and the staff are very friendly. In addition it has good leisure facilities and is situated next to a golf course. The only thing I would watch out for is that because it is used Monday to Thursday a lot for business visitors the rates can be a little high during the week. It does depend on what's on locally but I have found that from Thursday night into the weekend you can usually pick up a reasonable rate. T

    2
    « Disappointing stay »

    We stayed here in September 2016, and were very disappointed, upon arrival we were unable to book any spa treatments, even though it had been booked as a last minute deal. The first night we had our dinner included in the price it was a carvery which was hardly palatable, with the exception of the meat which was lovely. The second evening we ate in the main restaurant and the food here was lovely. Our room was also not cleaned to a standard you would expect from a hotel of this calabar. All in all a very disappointing last minute break.

    4
    « Country feel in an urban area »

    Have enjoyed staying at Moore Hall, staff friendly & helpful. Good location for Birmingham but due to setting you feel as though you are in the country. Oak room restaurant, lovely meal, ambience just right.

    5
    « Ladies who Lunch »

    We recently visited Moor Hall for a Spa Day which was given to us as a Christmas Present. We have visited several times before and have always found the staff to be helpful and welcoming and they did not disappoint. The staff member on arrival was extremely attentitive and gave us a very warm welcome. We had a lovely day and felt very relaxed after our Massages/Indian Head Massage/Manicures. The new Relaxation Room is wonderful I particularly enjoyed lounging in here reading my book. Very impressed with this and hope it will be there next time I visit. We enjoyed a lovely lunch upstairs overlooking the grounds. Overall another very enjoyable day which we are very much looking forward to doing again.

    4
    « Great Stay »

    I stayed at the Moor Hall for 3 nights in September for work. Although the decor may be considered a little tired and datedin the room I had everything I needed for a very comfortable stay. Comfy bed, nice seating area, the bathroom even had a double jacuzzi! Fruit in the room, chocolates, proper coffee and bottled water all very welcome. The room I was in didn't have AC and it was an unusually warm few days. The carvery restaurant as a result was very hot. Food in the bar was a little overpriced but the carvery very good value. I opted for full breakfast in the room. Only a fiver tray charge and well worth it. Didn't use the spa but was told it was great. Beautiful, quiet surroundings. Only downside was lack of hot food options on the room service menu after 9.30pm. Friendly staff. Would defo stay again.

    4
    « Visited for Saturday night in October - a nice place »

    Visited this Hotel for Saturday afternoon through to Sunday morning after visiting an event at the NEC and had a very nice time. The room (4 poster) and bathroom were large, clean and had plenty of storage. Did not eat there (went to nearby Bushundora indian restaurant in Sutton Coldfield instead), but went to the Lounge bar for a late drink and that was a very pleasant and relaxing place to stay. I did not go to the pool and spa... wish I had. The wood panelling in much of the hotel is really nice and gives the hotel a great Edwardian feel The grounds were very nice, and the adjacent woodland was perfect for a sunny October morning walk There was a large charity ball with a band near to our room, but any noise did not stop me falling asleep quickly (light sleepers should check their room location)

    3
    « Lunch at Moor Hall Hotel,Sutton Coldfield »

    Six of us had lunch there today. Very disappointing for Hotel of this stature. Starters very poor. Only the soup and the salmon rated. Main course - five of us had roast beef, which was good. But the vegetables were very poor. The only greens were a few scattered string beans on a large dish of cubed swedes, parsnips, potatoes. There was, however, a nice dish of cauliflower cheese.desserts were very average. Service was very poor. We had to wait ages for our desserts and the coffee was dreadful, very weak with no taste at all. The staff were very pleasant and helpful, but we shall not be returning there.

    5
    « Amazing find! »

    I booked the hotel as a surprise for my mum for her birthday having. Sen let down by another hotel chain in the centre of Birmingham. I am sooo glad that I was let down as this place was amazing. It certainly had the wow factor as you drove up the drive. As we walked into the reception we were met with a beautiful open fire and large comfy sofas. Having checked in we made our way to the bar area. It was stunning. Another open fire more sofas and the most amazing wood panelled walls with a beautiful staircase. The view out onto the grounds was stunning. When we eventually made it to our rooms again we were pleasantly surprised with the size of not only the rooms but the bathrooms. We had booked a double, single and twin so we can actually report back on all 3 rooms. The single bed was more like a double just in a smaller room, the double room was very spacious with an armchair and free standing wardrobe. It was a really good size and a very large bathroom. The twin room was what it said but still a good size with a lovely big and modern bathroom. That evening we are in the Oak Restaurant, this is a lovely old room with wood panelled walls and a lovely high ceiling. The waiters and waitresses were very attentive but not intrusive. They had even found out it was my mothers birthday and provided her with a rendition of happy birthday. Having eaten some amazing food we retired to our beds where a good nights sleep was had. Breakfast in the morning was in the Oak Restaurant it was buffet style and plenty of it. The hotel definitely had the wow factor for my mother with the lovely old building and architecture combined with beautiful views. The staff were all so lovely and considerate I would definitely recommend it to people.

    5
    « Stunning »

    Went to a family lunch in the oak rooms what can i say it is stunning, the room was decorated beautifully staff very friendly and professional excellent food and service nothing was too much trouble. The original features in the dining room were well looked after. The grounds are very pretty it caters for everybody, a golf course and a spa

  • 5
    « Brilliant short break »

    I can honestly say that this is the first time I have stayed at a Hotel where every member of staff was welcoming, friendly and professional . From the first contact with reception , through to the Spa staff and evening dinner and breakfast crew...well done , Moor Hall your team are great. Our room was on the ground floor and was very well decorated , immaculately clean , had very efficient air conditioning and the under floor heating in the bathroom was a bonus . ( my only negative would be the fact that there was no bottled water provided in the room ) . The Spa facilities were very good , pool etc and again very clean and it was nice to relax on the poolside loungers . We ate in the Oak Room and had an excellent meal , particularly enjoyed the steak and pork main course , the food was well presented and cooked perfectly. Had a very peaceful and comfortable nights sleep despite the hotel being very busy we heard no noise from other guests at all . Breakfast was one of the best I've had this year and the hot buffet was very impressive . The hotel is set in beautiful grounds with plenty of parking , looking forward to my next visit already .

    2
    « Afternoon Tea »

    Came here today for an afternoon tea. Was very disappointed with this. The sandwiches was average; the cheese and pickle was more pickle with little grated cheese, the second roll of smoked salmon was half the size of the first roll. The Brummie scone was a morsel of very dry, over baked, tasteless bread. The scones was a little dry and had very few sultanas. The little jars of jam and cream was sticky on the outside to touch which was not nice. The cakes; the creamy strawberry parfait was too sloppy, as you tried to pick this up, it was slipping through your fingers, not even easy to eat once cut into smaller size. The cup cakes was extremely dry and tasted like they was yesterday's stock. This is priced as same cost as most other hotels but have had much better afternoon teas at local garden centre restaurants for half of the price. Best thing about this was the prosecco, large pot of tea and the lovely friendly staff. Would not recommend the afternoon tea at all.

    5
    « Wedding in Charter suite 2nd october »

    Absoloutly amazing wedding, has both the old fashioned and modern touch to it, very well organised and amazing wedding co ordinator (james) Would recommend this venue to anyone So perfect! say no more :)

    4
    « Overnight business stay.... »

    Stayed here for one night after sales meeting. The room was spacious and the bed was very comfortable. The WiFi is good so I could get some work completed. The bathroom was a nice size and the shower was large also which was nice to wake up and use. There a lot of choices for breakfast and the cooked English was excellent. Room rate was £97 so a lot more hotel for your buck than the Premier Inns or Travelodge.

    4
    « Fabulous Spa day! »

    Spent a fabulous day at this lovely hotel in an amazing setting. It was our annual "Groupon" treat and didn't disappoint. Pleasantly surprised with the new relaxation room. This was just what was needed as previously you had to relax poolside. The relaxation room is just fabulous! Lovely to have lunch on the terrace in the sunshine.... we did have to wait a while for cutlery and plates...but this was the only small hiccup throughout. Treatments and spa staff were all excellent! Great treatment rooms and the heated beds are just the icing on the cake!! Looking forward to next year!! Thank you!

    5
    « Rememberable anniversary Sunday lunch »

    Arranged for a private Sunday lunch in the Wyndley Room for 13. The menu had a excellent choice and was chosen before hand. On the day the table was lovely & they helped with the decoration & cake table. The staff were 1st class, polite & served the food very quickly so we all ate together. We were at the table for 3hrs & in the room for 5hrs which was lovely as we wasn't rushed. The food was outstanding & plentiful & every plate went back empty. The head waiter popped in every now & then to check all was going ok but the staff were very capable. It was a lovely day that we all will remember.

    5
    « Fantastic hotel »

    lovely 2 nights away in this fabulous hotel room great lots of space in their and nice comfy bed spa facilities pool and gym excellent great help yourself breakfast did not eat their in the evening however lovely grounds and building staff very friendly and helpful

    5
    « A perfect girly retreat »

    Had a fantastic time at this Spa,with a friend of mine.We had a great room with four poster bed...Spa treatments were lovely...Delicious afternoon tea & breckfast..Staff were so friendly & were so attentive to us & other guests staying in the hotel.There was a wedding on,an 80th birthday party,normal birthday party,but even though they were very busy,they still maintained great service & made us laugh We had a lovely afternoon tea & the next day,when we were having a coffee after checkout,we were given a complimentary cup cake each...It was great..Would definitely go there again.In fact we didn't want to leave..A truly delightful,traditional hotel,with great spa facilities & lovely golf course.

    4
    « Gorgeous hotel, fantastic grounds, lacking in spa area »

    We stayed here for a weekend getaway for my wife's birthday. Set in the lovely Royal town of Sutton Coldfield, you drive up the private road to arrive at the Hall, you are welcomed by some unique revolving doors and friendly reception staff. We stayed in a superior room and it had all of the mod cons you should expect from a 4 star hotel. The bed was comfortably to lay on and the view onto the greens outside was relaxing. There was no road noise, considering that the M6 is only a stones throw away from the hotel. The only complaint we had was that the pillows were not firm enough, but a quick chat with reception resolved that. We explored the grounds of the Hall where we found a lovely hidden garden; the conservatory that runs along the outside is a pleasant place to walk through or just to lounge and the main dining area looks fabulous - they had a wedding exhibition the day we arrived and I would imagine attending a wedding here would be fantastic, with some wonderful photo opportunities. It looks particularly stunning when lit up at night. The breakfast that was included was as expected, with a continental offering and a hot food option. I was a little disappointed that some of the options had further supplemental charges, but overall, you would not be able to leave there hungry or dissatisfied. The spa was lovely, again with friendly staff. My wife sang the praises of the girl who provided her Terraké therapy, feeling aptly relaxed afterwards. The swimming area was clean and well maintained, with a small hot tub/jacuzzi (enough to seat 2 people comfortably) on the side and a small steam room (large enough for 5-6 people) and a smaller sauna (good for 3 people). I felt that as the Spa is one of the main features of the hotel, the size of facilities were lacking. All in all, a good stay and if the opportunity arose again, we would definitely visit.

    5
    « A classic hotel »

    Warm and cosy hotel. Staff were very pleasant and accommodating. Country kitchen was nice for a meal with family. Special thanks to Connie and Grace at the bar and Dan in the country kitchen whom all made the stay very enjoyable. I would have liked to have stayed longer to try the oak room restaurant and look forward to returning to do just that!

  • 3
    « Lovely place, but let down by the basics »

    Booked one of the 1 night spa breaks as a 50th birthday surprise for my wife.Not worth the £315 (plus an extra £56 for drinks and going over your food allowance in the oak Room restaurant, (£4 for a jug of iced water), just for 1 night) that I paid for it. Very nice Hotel and very clean and nice food. The Spa was very nice, as were the girls who gave us our massages.What let it down was, 1, the bottle of champagne in our room on arrival (3:00pm) was missing, (not the first time judging by previous reviews), this was a special surprise for my wife and wanted to celebrate it on our arrival. I called reception immediately, they said they would get it sent up. We waited 30 mins and no sign of it so, as we was wasting our spa time, we gave up waiting and headed to the Spa. On our return to our room at 7:00 pm the bottle was waiting for us. 2, When I booked I enquired about the treatments available at the Spa and was told my 4 choices and that was it. No real options for a male unless you liked a pedicure, manicure or facial treatment. I must stress the Spa was far more accommodating than the reservation team and they quite willingly offered a treatment we were both more than happy with. 3, Arrived 10 mins before our reservation time at the Oak Room restaurant and was told to go to the bar have a drink by the 'Front of house' / 'Maitre d' and he would collect us. 25 mins later (15 mins after our reservation time) I had to return to the restaurant to ask if they had forgotten us, which they had, because the restaurant was only half full. The food was very good, although the 2 smudges of mint flavoured mousse on a plate as a dessert, was a complete rip off. 4, Didn't seem to cope with the numbers down for breakfast.We had nearly finished our breakfast before our coffee and toast arrived.Other people were commenting on this too. All I got on check out at reception when asked about my stay and I told them of my concerns, was 'Oh, I'm sorry about that'. If my wife had not been by my side and she was unaware of what I had paid, I would of wanted to speak to someone higher. All this said, a lovely Hotel with nice food,

    5
    « Birthday afternoon tea »

    What a beautiful place! Great setting, attentive, friendly staff and extremely welcoming. Went for the celebration afternoon tea, great selection of savoury and sweet snacks. And as a surprise the staff decided to personalise a plate with chocolate writing saying happy birthday with an extra slice of cake - what a lovely touch to finish off a great day!

    1
    « Afternoon tea... Complete disaster »

    Booked Moor hall for a surprise afternoon tea for a 50th birthday with the family. Upon arrival, reception we're welcoming and pointed us to where we needed to be. As we arrived at the restaurant, a member of staff saw us waiting at the door but continued to talk to other customers. I understand customer service but a "I'll be with you in a minute" wouldn't go a miss. We waited for 5 minutes before she came over. She then told us our table is not ready but to go sit in the bar which is fine as our other guests hadn't arrived as of yet. After guests arrived we waited another 15 minutes before we approached another staff to say we are ready. They said " go to that room there" and pointed to the "snug room". We then had to wait another 20 minutes before we had to get again and go find a staff member be to serve us which happened to be the same lady who again ignored me until she had finished talking. A guy came in eventually took our order and brought in some tea. It then got to another 20 minutes and still no food. In the end we left. The manager Ryan apologised and took down my email for a complementary dinner.... Didn't receive that either. All in all, worst surprise ever, service horrendous and staff were rude.

    3
    « Nice hotel in a golf course »

    Nice hotel in a golf course. Rooms are comfortable although old fashioned. Bathrooms need renovation. Lovely suroundings. Great restaurants (the have 3). I couldn't use the gym as they only open it at 7:00

    5
    « Fabulous »

    We booked at the last moment due to a change in our travel plans. The staff on the phone were most helpful and on arrival the staff were excellent. We had a nice ground floor room and had booked dinner in the restaurant as we were also meeting a good friend that evening. The food and service exceeded expectations and the restaurant certainly deserves it two AA rosette classification. The food was delicious and the prices very reasonable. Breakfast was equally enjoyable after an excellent nights sleep. All in all a lovely hotel and one we would recommend and stay at again when we are in the Birmingham area.

    4
    « Mixture of excellence and tiredness »

    What a contrast. The room to old and tired. With clunky air on and paper thin walls so next door sounds like they are in your room. Tv old and colour shot and an archaic WiFi system. But the star, bar and restaurant quite superb. I suggest taking the higher range rooms as my colleagues had done if you stay.

    5
    « Spa day & Afternoon Tea »

    Visited here for a spa day with afternoon tea included which was excellent. On arrival we were given a pot of tea and biscuits and given a tour of the spa area. We both booked for a neck, back and shoulder massage which we both thoroughly enjoyed. The pool area was clean and very relaxing. For afternoon tea we were asked what sandwich fillings we wanted, we explained we weren't big sandwich eaters to which the waitress then said we could swap sandwiches for fruit salad instead which we opted for, we thought this was a nice touch. The selection of cakes were great and were larger compared to some afternoon teas you get where the cakes are tiny. Overall we had a lovely day, nothing was too much trouble for the staff. We will definitely be returning.

    4
    « One night stay »

    We just had a 1 night stay at the hotel we really enjoyed our stay the staff are lovely the service was great. The only thing that lets it down is the dated rooms they just look a bit tired we stayed here 20 years ago and the decor was exactly the same then, it could just go with freshening up a bit.

    4
    « Another good stay. »

    We've just enjoyed a 1 night stay at this very nice hotel. We had stayed here before a couple of years ago, and really liked it so wanted to return. We arrived on Sunday afternoon. Impressive approach from the road. Large mainly Victorian property much extended. The hotel looked pretty busy, but check in was quick and smooth.This time we were in Room 71 on the ground floor. Views over the attractive grounds. Quite spacious and Comfortable room. Traditionally furnished. TV, mini bar, tea and coffee making facilities etc. Nice bathroom. Only negative was being able to hear the other guests in the adjoining room. We used the gym and the pool and both are excellent. We went early evening and both were quiet which was great although it closes at 7.30. Breakfast was very good. Hot and cold buffets with an excellent choice. Staff were all very pleasant. No complaints and we would be happy to return.

    4
    « Stopover »

    Stopped here on a very busy Saturday. Hotel set in lovely grounds facing golf course. Multiple functions were taking place. Used pool late afternoon. Nice pool but bit dark in seating area. Went to bar and sat outside - lovely view of grounds. Staff very friendly but struggling with volume of guests. Bedroom was as expected in this grade of hotel - good selection of teas and coffee. Dinner in The Country Kitchen was carvery style. Again busy, staff very friendly. Cold buffet starter was ok but shellfish was on same platter as mackerel and herring - not good for those of us with shellfish allergy. Choice of three roasts for main with good choice of veg etc. Sweets were again ok. Breakfast normal for uk hotel. Would visit again en route south. Staff couldn't have been more helpful.

  • 3
    « Variable »

    Stayed one night on trip south. Check in busy and hotel obviously busy - usually a good sign. Room was average - good tea & coffee facilities , TV, robes, comfortable bed. Bathroom dated & in need of updating - bath panel falling off, shower over bath not that great and toiletries had very chemical smell. Used leisure centre - ladies changing room looked like tornado disaster site - towels and robes and hotel slippers everywhere. Pool area very comfortable- pool bit murky as serviettes/ tissues broken up & floating through water. Really didn't fancy a mouthful of that so cut swim short. Told staff of issues on way out & hope they dealt with it. Used bar at front of hotel for tea in afternoon - sat outside - lovely aspect however - tables all needed to be cleaned. Staff all busy but needed to clear down tables & keep place cleaner. Ate in Country Kitchen carvery & food fine and plentiful. Good choices and staff very attentive. I would say all staff we met & had contact with were very friendly and helpful. Used loos in public areas - these are lovely - obviously done up recently and very very well done. Hotel had wedding going on, about 2 or 3 private parties - but only time we felt crowded/ underserved was just before dinner about 6.45pm bar very crowded and staff overwhelmed. Good stay on the whole - think rooms bit tired - hope this is a work in progress. Would visit again.

    4
    « Short Stay »

    I only had a short stay, what a great looking hotel in really nice grounds ( golf course). The staff were all very polite and courteous. The room was nice, clean and well maintained, with everything you need. I had dinner in one of the bars, the food was well presented, and a large portion. Breakfast was buffet style, plenty of food, well presented. Overall a really good short stay. Special thanks to the staff who I found to be really professional.

    4
    « Spa Day »

    The spa day was nice. Treatment was great, I had a back neck and shoulder massage. The staff were second to none, there really wasn't anything they couldn't do for you. The one guy who was there throughout the day (I didn't get his name) was doing everything and went above and beyond. Facilities are clean, fitness class was fun. The set up isn't perfect, as you need to go downstairs to use the toilet, swimming and shower facilities and spa and fitness is upstairs. There were minor issues eg running out of mugs but the staff were running around sorting it out. I think the relax room needs to have dimmer lighting as it is too bright. Over all it was a lovely day. Menu in the restaurant is not extensive and in parts very expensive so if you don't mind a good size sandwich and decent sides you won't be disappointed.

    3
    « Grand hotel »

    As you drive past several mansions on the private road to the hotel you get a feeling of grandeur. The historic building is beautiful and has fantastic views of the neighbouring golf course from the terrace bar. The pool was nice and one of the main reasons for choosing this hotel on our trip to Cadbury world. Our rate included dinner which was a lovely carvery in the nicely refurbished restaurant. The wines were really well priced but our rose wine should really have been served in a cooler not just plonked on the table unopened. I also thought the bar service was a little slow and they didn't clear tables very quickly. Shame as everything else was great. The bedroom was ok but a little dated but the sofabed for my daughter was not comfortable at all.. The bathroom however had been recently refurbished to a high standard. It was a warm night so we really could have done with air con although reception did bring up a fan for us. I think this is a beautiful hotel that just has a few minor niggles to fix to make it really good.

    2
    « Expected better for a four star hotel! »

    When arrived my wife and I Ordered tea which I had to ask for again as it was forgotten, no biscuit with it either. Relaxed service considering the bar /outside area was not busy! In our room one of the glasses in bathroom was filthy, phone was very crackly and could hardly hear lady at reception. VERY hot water which scalded me,would have been nice to have a sign for health and safety! At Spa was a relaxing massage but they had double booked our double room and as this weekend was a surprise for my wife's birthday I was NOT impressed! Meal in Oak room on evening was below average and not up to a 2 rosette standard. Trust me, I know what that standard should be! When chocolate mousse resembles Angel Delight you know there is cause for concern! Staff were mostly lovely & polite which we were grateful for and the hotel grounds and general cleanliness were very good. In short not the best stay my wife or I have had in a hotel and would not want to recommend. Other reviews I have read have commented on the Spa area, the bar area and waiting times so it is obvious to me there is no learning from other guests bad experiences in this hotel! Pity as I like Moor Hall and its location!

    5
    « Excellent »

    I recent stayed with my husband for an anniversary treat. The reception staff were very pleasant and check was quite quick. We were asked if we needed hand with our bags and advised where our room was and all facilities. Ur room was very spacious and comfortable. The spa was also sagged with very friendly staff who didn't push you to purchase treatments. An all in all superb night away with m husband at this lovely hotel

    5
    « I can only recommend »

    The stay was for 5 nights and it was absolutely amazing. Very comfortable room and all the services were super. Pretty surroundings. This hotel is one of my the most favourite hotels. Very kind check in and check out. I can only recommend.

    5
    « Lovely place »

    Stayed here with my girlfriend last night and what a lovely hotel it is! Room was lovely and had plenty of character, staff were very helpful and friendly both during check in and check out would stay here again!

    3
    « Im going to give Average although i am going to return. »

    So the hotel itself looks fantastic from the outside nice entrance - check in very easy very quick. Plenty of parking Room was very small and shower is small It was a fair walk from the reception - so if you do have mobility issues let the desk know in advance. I would say that the room whilst ok is in need of an update you are not far off Marriott prices so you are going to need to up your game if you want the same custom. Swimming pool, Sauna and Steam - perfect Didn't eat in the hotel in the evening however the bar and little seating areas looked ideal for cozy chats right up to the larger gatherings Breakfast was good. Checkout was smooth. Staff Attentive - without being pushy Will return - hopefully to see a bit more of the hotel and lets see how you do .

    5
    « The Best Hotel we have stayed in »

    We have stayed at this hotel now three times, each time being first rate, looking forward to visit number four. This visit was a last minute decision so we booked a weekend break at a great rate. From Check in and all the way through we were treated exceptionally well. The Staff at the hotel are the best we have experienced, friendly efficient and nothing is too much trouble. I could list all the staff we had contact with as first rate but a number of them deserve special mention. Kelsie - Reception, a small issue with our room was sorted quickly took ownership of the problem and got it sorted. Angie and Chloe in the bar went out of the way to help, we ordered lunch on the Saturday and as we have dietary issues were not sure how this would work out, we should not have worried. The food was prepared specially for us, delivered hot and very nice indeed. They also helped to arrange an afternoon tea for the Sunday PM, again with our dietary needs had to be done with care. The Tea was perfect! Mario - Oak Room, dinner in the Oak Roam was no less perfect, Mario looked after us, like his colleagues, went out of his way to make sure we had everything we needed, we were not able to choose from the Starter selection, but he arranged for us to have something else, with no charge to make up for this. Michaela - Country Kitchen, as with others mentioned she took ownership of us and made sure we had what we needed remembering each time what was needed. Thank you to the hotel for a great weekend and as I said at the start can't wait to come back.

  • 3
    « Tired and faceless »

    Only stayed one night, not impressed if I'm honest. On check out wasn't even asked if everything was OK? It was just that, ok but no more. Room was old fashioned with dreadful furniture and basic. Was clean, but worn and tired. I thought there were hairs in the bath, but it was just cracks in the tub; the sink drained slowly, I put a kettle of boiling water down (on old hotel trick I've picked up) that made it a bit better, so they need to get to a Pound store and get some of their cheap sink unblockers to sort it. So left me completely underwhelmed, I guess for a load of guests after a wedding they are probably too drunk to care and maybe the golfers don't stay there? Next time I will use the near by Premier Inn, it will be less money too I suspect. Not a hotel I can recommend for any plus points at all I'm afraid.

    4
    « Perfect »

    The grounds the facilities and the stay was perfect. My partner brought me here as I have been stressed and tired lately. And he couldn't of picked a better place. Relaxing by the pool while reading a book is like time stood still for us. The breakfast in the morning was lovely. We were served by a young gentleman called Will and had a little conversation about the coffee. Well mannered and very attentive. I would recommend the hotel to friends and family and defiantly re visit :)

    4
    « weekend break »

    We stayed here for a long weekend. They had 2 weddings and an open day for weddings but it didn't make any difference to our stay. The staff were very good, even though you could see some of them were tired. The food was excellent, couldn't fault it. Breakfast was really good. Lots of choice. Room very spacious and clean. The only thing I would say is the rooms are on the warm side. Did have A/C but difficult to work. Other than that we had a lovely rest full stay. Oh and the pool was beautiful.

    4
    « All the boxes were ticked, apart from one..... »

    My wife and I stayed at Moor Hall Spa on 27th August. Unlike my wife this was my first time at a spa and I have to say the facilities were very good. Not too large to make it feel that little bit special and not too small that everyone was on top of each other. Hot tub, sauna and steam room all off the good sized pool in a pleasantly decorated surrounding. Upon arrival we were quickly checked in and informed that we should walk from our room to the spa in the dressing gowns and slippers provided. We walked the short distance to our room via the long conservatory noticing a large function room set up for a wedding. Our room was very nicely decorated and laid out, four poster bed and views over the gardens. We changed into our spa attire and set off for the pool. Leaving the accommodation and heading back through the conservatory........... straight into the wedding party! My wife and I felt like two lambs (or fluffy sheep) going to the slaughter. We heard derogatory comments from some of the wedding party but not wanting to cause a scene we walked quickly through and into the spa. After a good time at the spa we returned to our room, checking first to ensure the wedding party were in the function room! We had supper, a very nice meal with an equally good bottle of Merlot! We then retired to the bar for a couple of drinks before heading back to the room. The wedding party was in full swing but it wasn't overly loud. I am a good sleeper, my wife is not and the next morning she said that the wedding party guests were not particularly quiet in the early hours! Breakfast was very good, a varied selection of hot and cold food. The staff were very attentive throughout and looked after us very well. At check out I made a point of explaining about the noise and embarrassment we felt walking to the spa. There are changing rooms available and this should have been recommended or at least mentioned. We were told that the wedding party were advised that spa guests would be walking through the conservatory. That is not the point, we should have been advised as there are other routes that could have been taken. We received a hollow 'sorry about that' jumped in the car and left. Very nice spa, good rooms, great food but we felt let down at the poor handling of our complaint.

    5
    « Amazing hotel 100% recommended »

    We have stayed at the hotel many times and our high opinion of the hotel is reflected as we chose moor hall for our wedding day. Everything was amazing. The staff are kind and caring, thoughtful and personable. They have excellent interpersonal skills. Nothing is too much. The venue is best described as luxurious. Menu choice is extremely varied and presented to a high standard. Most importantly it tastes exquisite! Wonderful place.

    5
    « 2 night stay »

    We were very pleased with our stay here, we had originally booked for one night but decided to stop another. The rooms were spotless, beds comfortable and robes were provided. The staff were absolutely lovely and very friendly. Breakfast area was a nice size the room divided in to two sections. The old part of the building was originally a "dwelling". There is a golf course next to the hotel and sitting on the patio you look over to the golfers. It was very calm and peaceful and booking out time was 11am which gives you a bit more time in the morning.

    5
    « Chilled Weekend Break »

    After reading some reviews I was a little apprehensive but given what I thought was a great price from the hotels summer hot deals website I thought what's to loose. So pleased my partner and myself took ourselves off last bank holiday to have a chilling out weekend. We had no need to leave the hotel during our 2 night stay. I was on crutches as I recently had a knee operation and was for the first time in my life in trust of the hotel staff and facilities to make my way around safely. I needed have worried and must say I was impressed by such things as a letter in my room advising of evacuation procedures. I even indulged in the spa/pool facilities for two days and have to say despite being a little unsteady on my feet managed very easily. The placing of hand rails outside the steam and sauna rooms gave me confidence to utilise the facilities to their best. The staff were kind and courteous and the young lady (with the red hair) at breakfast seated me next to the buffet so that I didn't have far to walk. On arrival our room wasn't ready despite being past the checking in time. I could see that a very large wedding party seem to have descended on reception at the same time so we sought refuge in the bar for a drink while the very efficient reception manager (eastern european gentleman) attended to everyones query and needs in a very calm manner despite being almost swallowed up at his desk. It wasn't a great deal to us and the complimentary drink went a long way to what was a minor inconvenience in the grand scheme of things. The dinner with the deal in the oak room was perfect and yet again the restaurant manager made it a very enjoyable experience. My one gripe that I will put down to the young ladies inexperience was that when leaving a very wet floor towel on the floor in the bathroom we didn't expect it to be hung up with the dry bath towels on the same rail. I would certainly book again. Thank you to all of the staff who work so hard to make our chilled break just that.

    4
    « Relaxing Stay »

    We got a deal off secret escapes for one night with breakfast and spa access. Checking in was easy, they even had homemade biscuits on the counter. The awkward part was finding the room as there was a wedding on and we did have to barge past with bags to get to where the rooms are. Our room was big and spacious, the beds were comfy, the bathroom was clean - and there is a mini bar which is good as we bought our own champagne. We went to the spa wearing robes and slippers. The robes are a bit tired, but at least they are clean. It was awkward going past a wedding party in this outfit, but everyone was doing it so it was fine. The spa is small. You get a towel and there are changing rooms and water facilities. The room itself is hot, but there are staff around checking water every hour or so. The steam room and sauna are VERY small, but fine. The jacuzzi is OK and the lounging area could be a bit more comfortable. The showers/toilet facilites in the changing rooms were adequate. Real shame that I forgot to book my treatments in - they were fully booked! Staff in the bar are super friendly and try their best to make sure your needs are met. We saw two other groups in the bar area getting preferential treatment (for birthdays and anniversarys) which was nice. Breakfast was fab! So many drinks and food and bits to choose from. I just wish I wasn't so hungover as would have enjoyed it so much more.

    5
    « Really lovely Hotel »

    It was an offer. We used to live on Moor Hall Drive in the eighties and how that hotel has changed. I went with my daughter and our room was really first class. The beds were very comfortable doubles. The views from the windows were lovely. The hotel is on a golf course. There are two restaurants. We had a meal in the small restaurant which mainly does roast dinners. Food was good. We also used the swimming pool in the Spa which was lovely, large and clean. We would certainly go there again.

    5
    « Excellent Food & Service »

    We went to Moor Hall for a meal for my parent's 57th Wedding Anniversary, and dined in the Country Kitchen carvery. There was a great range of food for all 3 courses, all food was presented well & cooked perfectly. We have previously tried other hotels in the area, and can safely say that this was the best by far! All staff were very attentive, and made sure that everything you needed was sorted out. There was a good range of drinks, at a very reasonable price. Particular mention must go to Daniel, who really looked after our group - my parents had a wonderful celebration meal, and are looking to go back in the near future. Thank you to the Hotel & staff for a great time!

  • 4
    « Chill »

    I was treated to a spa and overnight visit by my wife, beautiful surroundings and views from the room and patio areas. Excellent spa facility and very relaxed evening meal in the country style restaurant. A wonderful building only a short drive from the busy Midlands motorway network.

    4
    « Lovely pool and spa »

    This hotel is very nice, staff very friendly. We booked a 1 nights stay through Groupon, fantastic deal,food was delicious which was in with the cost, we knew the rooms were standard when booking but a bit disappointed when we got there, some of the curtains were hanging down and brown mark on ceiling, but very clean, I always think that first impressions are important.

    1
    « Disappointing visit went from bad to worse! »

    My friend kindly planned a second mini hen do to stay one night under a spa and overnight stay package, she lives in Liverpool and I live in Bristol so this was chosen as a halfway meeting point. On the plus side I must say the 2 Spa treatments and therapists we had were amazing, and that was the highlight of the trip and then it really went downhill from there. The swimming pool area could do with more seating/less people being allowed in at certain times, my friend is 7 months pregnant and there were no seats available around the pool area during our 2 hour visit. Also compared to other spas a better choice of complimentary herbal teas/chill out rooms would have been nice, rather than upright cafe style tables and chairs and a vending machine. In the evening we decided to have room service as my friend was tired and we thought we'd treat ourselves and had a £28 allowance each within the deal we had. Being that I am getting married next month, I wanted to try and choose a healthy option and went for the chicken caesar salad and hoped they would go easy on the dressing...this was a school boy error as what turned up was some iceburg drenched in sauce and some very dry ovecooked chicken, my friends duck salad was equally over loaded with dressing. being typically English I am usually too shy/embarrassed to complain but the food really was unedible so I had to phone up and re ordered some different mains, which were replaced, mediocre but edible. So far the stay had been mixed but it was the behviour from the staff, in particular one man at the front desk the next morning which made us decide we would never retrn. He immediately apologised for the food, without us bringing the matter up and offered us the dinner complimentary. Which we thought was a nice professional gesture, however this needed further explanation that we had already paid for the food within the deal so please could this be refunded onto our card. He tried to persuade us to return in the future and he would give us on upgrade. I relly had to push him on offering a refund despite him offering it to us complimentary in the first place. Then we checked out, paid our drinks tab, put our bags behind the reception desk and asked if they could please book a taxi for midday for us to catch a train. We came back at midday and waited outside, asked reception after 5 minutes and they said it was on it's way, it then got to 12.15pm and it was still a no show. By this time we had missed our train and would potentially miss our connection at Birmigham New Street. I went back inside and the guy on reception had the ordacity to say we never specified a time and he ordered one straight away when we checked out. This did not make sense as why would we put our bags behind reception if we were ready to leave??? I was just really shocked by how rude he was, I am 100% certain we specified a time, and as a professional he should have been apologising for the lack of communication and not checking the time with us. We therefore had to order our own taxi and pay to go all the way to Birmingham New Street. All in all a real faulty towers experience, and would not recommend to stay/eat there.

    3
    « Nice, but.......... »

    My husband and I came here on 29th August overnight with a groupon deal. Positives Lovely food, really nice carvery and breakfast The BEST massage I have ever had!! Very pricey at £67 but great for a treat Negatives The room was just ok. We felt like we'd been shoved in the paupers end. Dirty grouting on bathroom floor and walls and a lovely view of conifer trees one foot from the window which left the room feeling really dark and depressing. Was ok for a night but couldn't of stayed longer in that room. Beds comfy though. We didn't get a choice what time we had dinner, we were told we were booked in at 7pm and with having a massage booked at 530 this would leave me half an hour to get back to the room and get ready for dinner. The last thing you want to do is rush after a lovely treatment, especially with it being so expensive. We were told there was no moving as restaurant was fully booked and I couldn't have my massage earlier either. I just don't understand why we weren't given an option over what time we would like to go for dinner, I have never encountered this before and everything was just to rushed. I'm really really annoyed about this. Every other hotel we have visited we have never been TOLD what time we were booked in for dinner, surely you should decide this or at least be given options. So beware of that!!!! Overall, it was OK

    5
    « Amazing place »

    2 day visit over bank holiday for romantic break. Was a late booking so room was poor really but not worried as probably last one. Room was noisy and dirty but comfortable. Facilities a absolutely fantastic, service very attentive (restaurant possibly best I've experienced) food delicious and varied and all this makes up for poor room. All in all 5 star hotel and good price. Spa very good and grounds a pleasure to walk. Only 50 minutes away so will definitely return!!

    2
    « Disappointing Birthday Treat »

    This was booked through Groupon and chosen mainly for the Spa which was ok however the evening meal was shocking. To start it was ment to be Hor derves but it was just a salad bar with a bit if meat and fish so we went for the bland soup. The main was a Carvery, the chef was rude and very basic veg but what we did have was nice. When it came to dessert my husband ordered the hot option which came cold. Due to us being on the 8.30 sitting the rest of the dessert choice was poor. So I opted for the cheese and biscuits, which I had to ask for more biscuits as there wasn't any, the cheese was dried out and tasteless too and for the second time I had to ask for butter!! To go with the cheese my husband asked for a large port, which came as a small and we were not offered tea of coffee after our meal so we left! The room itself really did need updating, it was so hot we opened the windows which meant we got an early morning wake up call at 7am with the rattling of cages and deliveries but it wasn't too bad as we dropped off again only to be woken again at 8.45am to the smashing of bottles. Nothing like a lie in on a bank holiday. When asked the next morning how our stay was I explained I was disappointed, i'm not sure why she even asked as she wasn't bothered by my reply!!

    5
    « Relaxing Stay »

    My boyfriend and I stayed at this lovely hotel for 2 nights this week and couldn't have been happier with our choice! We had bought a Wowcher deal that came with a standard room and breakfast both mornings (delicious & filling), but found to our delight on arrival we had been upgraded to a superior room - fabulous to have air con and a more spacious room on such hot summer days! The deal also came with tickets to the Drayton Manor theme park only 6 miles away, a great day out followed by a lovely swim and hot tub in the hotel spa/leisure area - bliss! Beautiful hotel with stunning grounds and relaxing conservatory and outside bar area to relax peacefully. Staff were very welcoming and made our stay complete. Can't fault it - 5 stars!!

    3
    « This Hotel has a lovely setting, BUT it is DESPERATE need of an internal revamp!!! »

    I would have loved to have scored Angela B's hotel and her team higher BUT there is just to much lacking at this once GREAT hotel. I played golf on Friday 19th August with a Moor Hall member so decided to book an overnight stay at the hotel. Check in was terribly slow as a large hen party from up North had just arrived to check in! The lady on reception was very polite and helpful, but needed some assistance to help cope with the Hen party scenario. My bedroom was in desperate need of a make over very tired and drab, however the bathroom had recently been modernised and was good, Now the really poor part of the stay, the food in the Country Kitchen (carvery) was basically bland with very little flavour, the cold starters of fish, meats and various salads were ok. I guess having eaten in the Oak restaurant on prior occasions I was expecting much better food!! I understand economically the market that Angela B is now aiming for, but it's such a shame as with this with their near neighbour New Hall both used to be BRILLIANT now it's really basic and not worth the Visit, Sorry! Would not recommend or re visit.

    5
    « Good for Everyone »

    Great Hotel for Business , Couples and Families . The Fitness Centre and Pool AREA are excellent. If you like Golf there is a course literally next door , although not part of the Hotel , £40 gREEN Fee , but an excellent course and worth the money.

    4
    « Birthday break »

    Stayed here earlier this month on a groupon deal. We paid £99 for dinner, bed and breakfast. Don't think it told you in the sales pitch that is would be a carvery meal. Not keen on carvery meals but we did still enjoy the experience. We arrived in the early afternoon and were going to go to the pool but didn't bother as it was a reasonable day weather wise so we sat outside and watched the golfers. The basic room was adequate but as other people have said is in need of a bit of tlc. The bathroom however had clearly been refurbed and was very nice. However the room was comfortable and had everything you should require. The dinner was very acceptable, I had the salad bar which consisted of a good choice of salad, meats and fish, my hubby had the soup. Carvery was ok. Nice choice of desserts. Drinks not too expensive. (Although did think the price of a cup of tea was over the top!) Sat in one of the lounges after with a brandy and did enjoy the atmosphere. Breakfast the next day was excellent, good choice of everything. Staff we came across all very pleasant. Would be a lovely venue for a wedding. Nice break for the amount we paid.

  • 5
    « Brilliant again »

    We had dinner here on Friday evening in the oak room the service is superb and the food good (although some portion sizes were a bit small). They were accommodating of all our requests and everything was den with a smile - senior staff were directing new staff well - wish more places trained staff like this!

    3
    « Lovely food but the room service let the hotel down »

    My husband organised the weekend as a surprise. We arrived and he had requested a bottle of bubbles for the room which was a lovely thought. Unfortunately the bubbles were sitting in luke warm water as I imagine they had been delivered a while before we arrived at 6:30pm. He phoned for some ice and then phoned again. It took 45 minutes to arrive by which point we were booked in for dinner which was a little disappointing. Reception apologised and arranged for another bottle to be delivered to the room for our second evening. When we arrived back there was no bottle so my husband called down to reception. He called again 45 minutes later when it hadn't arrived. 1 hour 20 minutes later and again just before we were due to head down to dinner it came. Twice we were unable to enjoy a pre dinner drink which put a bit of a damper on the weekend. I am unsure where the breakdown in communication was but I would like to think this will be looked at following on from our complaint. The room was ok, I believe we had been upgraded to a superior room which I'm not sure it was. The bathroom was a little tired, we had to ask maintenance to fix the shower as the handle which controlled the heat was so stiff we couldn't get cold water out. The room didn't have air conditioning which was a shame as it was quite warm but we were able to keep the windows open so it wasn't too hot. The dinner on both nights was superb, the atmosphere, the service and the food itself was lovely. The Spa treatments we had were lovely, the spa itself is quite small, we were unable to sit by the pool and instead opted to sit in a quiet room which was very relaxing. The sauna Jacuzzi and steam room were in high demand so we didn't manage to make use of these facilities. Overall we had a nice weekend it was just a shame it was marred by I can only assume communication issues between reception and room service.

    5
    « A great guest experience »

    I had another fabulous stay recently at the Moor Hall Hotel, and I must say all of the staff team are a credit to the hotel. Great customer service demonstrated by all departments and a fabulous product.

    5
    « Anniversary Dinner »

    My husband and I celebrated our 20th wedding anniversary with a 3 course dinner in the Oak Room. The food was excellent and the staff were extremely polite and helpful. We will definitely dine here again, we had such a lovely evening

    5
    « Absolutely Fantastic!! »

    I stayed here overnight with my friend (20.08.16 - 21.08.16) and wow what a hotel! We arrived quite early, and the room was not quite ready so we took a quick walk around the grounds. The grounds aren't very big, but they are quite beautiful and in Spring I bet they are just gorgeous when all of the flowers are in bloom. The hotel itself is a lot bigger than we thought it would be and we enjoyed have a little look around. We were allowed to check in early, and the prosecco I had purchased for my friends birthday was in our room with a card. Shortly after a cupcake was sent to the room from the hotel wishing my friend happy birthday - she was very happy about that! I had booked through Groupon for a spa overnight stay with dinner and breakfast. The spa is lovely - a little small, but everything needed is in there. It is clean and well looked after and quite warm inside which is nice when you can see the rain out of the windows. The pool is one height all along which is what I prefer as I'm not a strong swimmer. We had a lovely afternoon in our room watching a little bit of television and getting ready for dinner. The shower in room 130 is amazing!! I don't know if they are all like that, but it's like a spa water back massage. It's so powerful it combed my hair out!! Amazing. The room was lovely and clean. The dinner in the country kitchen was delicious, I was given a large serving (which I didn't finish and felt guilty about - but I was so full!) and we ordered a crumble for dessert which I did try to finish because it was so nice. We had a walk around the grounds again at night and it was a little spooky and we had a little giggle at ourselves. In the morning we had intended to go for a swim (but we were lazy and didn't get up in time) and went down for breakfast instead. The breakfast was again delicious. We got down around 9.30am I think, and I would suggest getting down there a little early. We didn't have long to wait for a table but some people came down closer to the end of breakfast and had to wait for a table. All of the staff were very polite and we really enjoyed our stay. The gentleman on reception when we came in was fantastic - I missed his name but I think he may be head of reception. His customer service skills are way above what I have received before. A fantastic gentleman. I would definitely stay here again, but maybe bring my husband next time. Thank you for the lovely stay!!

    5
    « Relaxing stay with great facilities »

    My wife and I really enjoyed our stay here. We were impressed with the beautiful grounds as we drove up to the hotel and a good welcome by staff on arrival set the tone for our stay. The large room with jacuzzi bath and 4 poster bed meant we could unwind properly and we found the room to be quiet. My wife always likes to look through the hotel brochure/guide and was very impressed with the amount of detail. It looked like the hotel would cater for every need you had. For example she had never seen a hotel offer to lend hair straighteners. These little touches were carried through with complimentary chocolates on arrival and fresh fruit. We met friends nearby for dinner so cannot opine on the evening menu but we were very impressed by the quality of service and food on offer at breakfast. We would certainly stay here again.

    4
    « The Pip Report. »

    Great stay lovely hotel in attractive grounds, well appointed superior double rooms spotlessly clean and a really nice breakfast. Good spa facilities as well. The staff were pleasant and helpful too. At £85 for the room for 2 with breakfast represents excellent value for money. However this was a Secret Escapes offer and normally is more expensive but they did offer ordinary doubles for 88 on the weekend we went. Was tempted to give it 5 stars just for having fried bread at breakfast lol. Fully recommend this to you. I would definitely go back.

    3
    « Organised Accomodation »

    We were arranged this Accomodation whilst visiting the area. Website doesn't do it justice as it is a very beautiful area and building. The room was satisfactory, and everything worked. The hairdryers are more powerful in the pool changing rooms though. Unfortunately, the staff really let the place down. Apart from the chef and a very smiley lady who we passed most mornings, not one acknowledged you. I had more "good mornings" from other guests then staff. They are very unhelpful, I rang an hour prior to my arrival as it says on the website that they are able to book a taxi for their customers and to give them a call to arrange. I waited around 15 mins from departing the train before arranging my own taxi. Then when I arrived I was literally given my room key, and no information on what times breakfast/dinner was and the process we needed to take to get these. We turned up for dinner to be told we were supposed to book and she would have to find some space for us - had the man on the reception explained this to us we would have done. Following on from that, the staff look down on you unless you are a higher class guest. The staff in the country kitchen are the same, however there was a lovely lady who was very attentive and helped us by explaining everything we needed to do. She worked in the mornings and I want to reiterate that she is the only one who helped us during our 4 night stay. Apart from a lack of friendly staff who believe in delivering good customer service, the hotel and its facilities are great. It would be best suited to someone who likes to eat out and not interact with others.

    4
    « All Good »

    I have no complaints about this hotel, I stay here quite regularly & each time I do I am impressed. The price is reasonable, the facilities are very good & the breakfast on most occasions is also good. I would recommend this hotel every time!

    3
    « Nice room, shame about the food »

    I visited with my mum for her birthday. We stayed in a twin room which was very spacious. The decor is traditional in style but this suits the building. However, it was a room with no view from either of the windows - just two brick walls! We used the spa facilities - nice loungers round the pool, jacuzzi, etc. The downside to our stay was the food. We had a three course meal included in the price and this was eaten in the Country Kitchen restaurant. The first course was either soup or a salad buffet, which was ok. The main course was a carvery, or a choice of Cajun chicken or cod. I chose the cod which was a bit over cooked as it had been kept hot under heat lamps. However the vegetables were lukewarm and tasteless, a great disappointment. The dessert of key lime pie had a soggy base and bland filling. All in all, I only ate a small amount of salad, a piece of fish and a few spoonfuls of dessert. Not exactly the three course meal you would expect at a 4 star hotel! Very disappointing bearing in mind the cost of the stay. It definitely was not value for money and I feel that the price we paid was far too high for the poor quality of the food.

  • 4
    « Very good in every way »

    Attended a charity ball and was delighted at the standard of accommodation, service and the food for such a large party. This really is a very comfortable hotel and know how to run a large function giving everyone a good time and excellent food and drink. Looking forward to returning soon.

    5
    « Bee Keeping Experience »

    We spent an evening here as part of a bee keeping experience package. Bernard the bee keeper was excellent, we had a great time and a got a real feel for the realities of beekeeping. The hotel room was also lovely with a nice touch of a birthday cake, I had not ordered this so it was a great touch. Food was also excellent, the fillet of beef was cooked to perfection. A lovely relaxing location and relaxing spa.

    4
    « A birthday treat »

    My wife booked us this via Groupon and the deal included access to Spa, evening meal and breakfast We arrived and checked in their was a wedding going on so gave us an ideal of how big this hotel is - huge as we only saw the wedding on the way to our room which was upgraded by the way. When entering the room they had left a lovely card a decorated plate wishing me a happy birthday - totally unexpected The room was clean and spacious and a lovely view of the grounds To sum up a great multi purpose venue for a big event, golf, spa or just to relax Food was excellent Drinks are not cheap Service is great with nothing too much trouble

    4
    « Excellent Value »

    My daughter and I stayed at Moor Hall on a Groupon voucher for bed, breakfast and evening meal. We were given a tremendous room (more like a junior suite) complete with our own jacuzzi bath! The food for our evening meal was very good but the breakfast was nothing to write home about. For what we paid, it was very good value. One point for the hotel restaurant manager. Your menus have no allergy information which is now illegal! You need to sort that out.

    5
    « Lovely stay »

    Stayed for three nights with my son who was playing in a competition. Was moved to a much larger twin room on request with a nice seating area. All staff most welcoming and helpful- especially the lady in charge of breakfasts- which were plentiful and delicious. We made good use of the spa everyday and it was never to busy. Nice staff there too. Did not eat in at night- so many places nearby. Would highly reccommend and would definitely stay again

    5
    « Amazing! »

    Excellent room - the deluxe jacuzzi rooms are just a delight to stay in. Big room, good size comfortable bed with good duvet etc. The room was so clean and perfect in every way. Room service came quickly and all staff were polite and friendly. Breakfast was included and it was lovely food. It offered everything anyone could want for breakfast and staff were accomodating and quick to get you seated and hydrated. The hotel is set in beautiful grounds and has a lovely wood or you to explore. You are also close to Sutton Coldfield centre and we found a lovely restaurant to eat in not far from the hotel. However, the hotel do offer excellent evening meals we just wanted to explore the area. I was so happy with our stay and I think we will be back for more anniversaries. Good value for money as the jacuzzi was in our room and it was huge! Could not recommend highly enough!

    1
    « Never again »

    Whilst the external of the hotel is pleasant, internally it is dated, smells of a 1970's carvery and the beds are hideous. Not only are they uncomfortable and not conducive to a good night's sleep, but this morning I am covered in bites from whatever insects shared my bed. I couldn't get out fast enough. Unpleasant at best.

    3
    « Dont book and pay in advance »

    Paid 50% deposit when booking through Booking.com. then 3 weeks before we cancelled but they took the full fee anyway without us even being there. We found a superior Hotel Hotel du Vin in Church st Birmingham which we highly recommend

    4
    « Relaxing Spa Day »

    Enjoyed a ?Seasonal Spa Day' at Moor Hall with my Mom. I treated her for her birthday. We had coffee and toast on arrival, which was nice but the staff in the lounge were a little rushed and it took a few attempts to get our order right. We then got changed and went to sit by the pool. One complaint is that it was stiflingly hot in the pool area. Although you are not supposed to have the doors open to the outside someone had opened one door slightly allowing a nice breeze. The pool area was clean and the pool is lovely. It wasn't very busy so we were able to enjoy swimming back and forth. After we had dried off we went for lunch, which was in an upstairs room. The room was clean and pleasant but not much atmosphere in there. We were eventually left in there on our own and no one came in to ask if we wanted anymore drinks. The food was nice, nothing amazing but plentiful. After we went for a sit outside in the glorious sunshine. We both had a Thalgo facial. Clean and tidy treatment waiting area. Treatment was very enjoyable and staff were lovely. Finished our day later with another swim. All in all a lovely, enjoyable day. Only minor moans. Already mentioned the heat in the pool area, which I understand has to be a certain temperature but it was a very warm day outside. Staff are lovely but not very attentive. The staff in the leisure club area didn't seem bored, although they were polite and offered help when needed. Feel that the place isn't being used to its full potential and was all a little disorganised.

    5
    « Excellent stay »

    Me and a friend went there for a spa weekend the first night we dined in the oak room restaurant food was excellent and staff was so helpful and on second night we dined in the country kitchen restaurant 3 course meal which was carvery it was fantastic yet again staff was so helpful and friendly. I would go back to the hotel was so lovely sitting on the terrace and the spa treatments we both had was relaxing

  • 5
    « Excellent Staff - Wonderful food »

    Stayed here for our Silver Wedding Anniversary. We were allocated a four poster bed in a Superior room and a chilled bottle of champagne that I ordered was waiting for us to start our celebrations. Then to our surprise, a celebration tray and personalised card arrived via room service. The room was well equipped with everything we needed - iron, hairdryer, mini fridge and widescreen TV. The internet connection was acceptable for social media and e-mails. We dined in the Oak Room and had a 3 course meal. The service was excellent and the food was amazing - the steaks were cooked to perfection. On the 2nd night, we dined in the bar, and the food was just as good. Chips are the best ever. The hotel itself has a great history and the decor reflects this. The grounds are well kept and there is a wooded area to explore. The swimming pool, sauna and steam room are well worth a visit. All the staff were well trained, professional and polite. We enjoyed every minute of our stay and will return next year.

    5
    « Special Break »

    My husband and I spent four nights to celebrate my birthday at this hotel .What a fabulous break using the spa and having a treatment was very relaxing .In the hotel the staff cannot do enough to make your stay one to remember.From the friendly reception staff who are so helpful and courteous and always smiling. All staff in country kitchen and oak room were so helpful and greeted you in a friendly manner advising about menus . Staff meeting you around hotel always smiling and greeting you.Thank you all for making my birthday so special we had a great time and would recommend this special hotel to anybody who wants to chill out and be made special Ann and Bert Brooks

    5
    « Sisters birthday afternoon tea »

    This is our second visit for afternoon tea at moor hall, this time was for my sisters birthday. We were greeted beautifully and warmly welcomed by staff, the room was beautiful that we sat in as it was raining outside. The selection of cakes and food were beautiful and the cakes were still warm as they are freshly baked! A meme bed of staff asked if we were celebrating anything and on surprise brought out a plate with happy birthday on for my sister ! Love this place would recommend for afternoon tea!

    5
    « Peaceful oasis »

    This is a great hotel . My daughter had her wedding reception here I've enjoyed the Spa days . It's also a lovely peaceful place to enjoy a coffee and a bar snack either in the bar or on the terrace which has beautiful views overlooking the golf course

    5
    « Murder (mystery) at Moor Hall »

    Whodunit at Moor Hall? I recently attended a murder mystery evening at Moor Hall Hotel & Spa with a group of my friends and I have to say we had fantastic evening. We arrived early and took full advantage of the beautiful surroundings the venue has to offer by enjoying a light lunch and a beer (or two) outside on the newsy refurbished terrace. We were looked after brilliantly by the staff who were very friendly and helpful as usual. I wasn't sure what to expect from the evening but the poor acting, exaggerated accents and general laughs a minute from the murder mystery were just what the doctor ordered. My room was cozy and I had a great nights sleep which was followed by buffet breakfast which I was happy to take on as a personal ?all you can eat' challenge. I'd highly recommend Moore Hall to to friends, colleagues and clients for leisure and business activities.

    5
    « November 2014 »

    Me an my fiance visited here. He actually proposed to me here. He got staff to help with champagne etc an i said yes so they obviously done something right haha. Lovely room hotel and location we will go back again!!

    4
    « Anniversary night away. »

    We stayed 23 July for one night. We had a fab time! Weather helped! Friendly staff, immediately changed our room to one with air conditioning at check in, when we asked!! Room clean but dated decor. Maybe that's the style but not my taste. Didn't matter though as we didn't spend much time in it! WONDERFUL meal in the Oak Room. If you're booking for a treat night away make sure you book dinner bed and breakfast rate. Lovely gardens and terrace bar and fantastic spa. All in all a very enjoyable anniversary night away!

    5
    « Afternoon Tea »

    I had a lovely afternoon tea here with my sister in law, delicious cakes and sandwiches. It was quite busy, I think everyone had the same idea to treat themselves. Moor Hall is a big old building with creaky floors and big old doors, it a beautiful place.

    5
    « Groupon deal »

    Excellent stay for bed breakfast and evening meal with spa experience. Lovely hotel and grounds. Country kitchen food was excellent and staff were very friendly. Breakfast was delicious and staff very friendly also. Rooms were lovely and comfortable and little extras like chocolate and fruit a very nice touch. Highly recommend and definitely will go again!!!

    5
    « Weekend away in pleasant setting »

    We enjoyed a weekend away taking advantage of a Secret Escapes special offer. The hotel is Best Western Premier, and adjacent to a golf course. We had a superior room which had fresh fruit, bottled water, chocolates and orange juice. It was quiet and comfortable with a lovely bathroom. Breakfast had a good choice of continental and cooked items. There is a spa with indoor pool and gym. Staff were all helpful and pleasant. There is free wifi and plenty of quiet indoor and outdoor spots to sit and relax. We would return.

  • 3
    « Steps, stairs, fire doors, corridors and no air conditioning! »

    Guests at a wedding with an overnight stay. Arrived at 11.30am - and of course the rooms were not available. We had called twice before to alert the hotel that we would be arriving for the wedding and needed somewhere to change. They did say they would do their best - and with just half an hour before the service began we were allowed access to the room. If you are a "bath" person - do check in advance when booking as many rooms are shower only. We had specifically requested a bath - and we got it! A nice, spacious room - sadly no air conditioning or fan and the weather was blistering hot. They had left all the windows wide open, even in the bathroom but unfortunately there was little breeze to help. Tea and coffee making facilities in the room - which I feel is a good plus point, and a safe. (Ours did not work but we did not alert reception because we were rushing to get changed and ready for the wedding.) No porters were in evidence to show us our room and a passport might have been a good idea to find it! The hotel is full of character, old but in need of some TLC. Sadly there are no lifts and you find that you go up a set of stairs, through a fire door, down stairs, along a corridor, through more fire doors, up stairs, round and down stairs, left and right, past meeting rooms etc before arriving at your room. *Best to check the location of your room if you have any mobility problems as it is not an easy treck - certainly not where we were. The guests were already in the room when we arrived - and that was after reversing the down stairs, up stairs, corridors, fire doors, more steps, more corridors, more fire doors and back down to reception - only to find the room was up two flights of stairs - and yes - you guessed - through more doors! The hotel had laid the room out well and the chairs were decorated with seat pads, covers and pretty bows. Another plus point for this. Following the service we were directed out of the room - back down the corridors etc and down stairs to go into one of the many bars. We were able to access the terrace from here and the views over the golf course were lovely. The gardens are maintained - but sadly they had allowed cars to park on the lawns right in front of the hotel - where the photographer was going to take group and family pictures! Not all the tables outside had an umbrella to shade us from the heat of the sun - which was a shame. Photographs done - we were directed back inside - and yes - yet again back up stairs to the room where our Wedding Breakfast was to be served. Again nicely presented and I have to say - an excellent meal followed. Crayfish and prawn tian with seafood sauce & brown bread - this was delightful and was a very big portion, Minestrone soup to follow with parmesan croutons, I passed mine to hubby as this was a bit rich, very, very thick and filling for me. Next was pot roast lamb shank - cooked perfectly and falling off the bone - but succulent - not dry at all. This came with sautéed potatoes and roast vegetables. Dessert was an individual apple tarte tatin with vanilla ice cream - this too was a success - well presented and tasty and not too large. Fresh coffee and petit fours to end. For hotel food I would say this was extremely good. After the meal we were once again shipped out along the corridors, through doors, and downstairs!!! Guests with limited mobility really struggled as there are no lifts for the access route we had to repeatedly take. Time to socialise, relax and make use of the swimming pool for a few hours before we had to go back up stairs - YET AGAIN - for a well laid out buffet supper. There was various functions going on, business meetings up and downstairs, residents and people coming in to dine plus a variety who were using the leisure facilities and wandering through the hotel, the bars and outside on the terrace - in their fluffy big white dressing gowns as provided by the hotel. In summary - a nice hotel but if you are thinking of booking a function at all - do please check where the room is and its accessibility or you could be very disappointed with the distance you have to travel, all the stairs, corridors and fire doors. Several of us are going to return - but will be going to meet up for a meal. This will be served in one of the many dining rooms - DOWNSTAIRS. And I have no doubt the food will be very good. Our bedroom was very hot - so do request a fan if there is not one in the room.Unfortunately we were located near the bottle waste bins. Sometime before mid night they wheeled out a trolley full of bottles and from the noise and banging these were dropped one by one into the recycle bin - bang, crash, bang crash on and on. This probably sounded worse because we had got all our windows open because of the heat - worth knowing if you want a peaceful nights sleep. I am sorry that this sounds alarmingly negative for me - but I am writing it as it happened and the pitfalls could make or break someone's special day.

    5
    « Tattinger Night »

    On Friday we went for a special Champagne night, we had a wonderful reception followed by a very entertaining talk on Tattinger champagne by Simon the fantastic wine supplier. we also had some exceptional food, which was all a very high standard, we couldn't fault anything. Thanks everyone it was great

    2
    « Sunday lunch in Kitchen Carvery - not recommended »

    We booked here for my husband s birthday. Booked well in advance but when we arrived they had the wrong name. Staff were very casual and unfriendly. Starters were OK Main courses we couldn't eat. Complained about extremely tough beef comment 'I'll tell the Chef'. Chefs comment " I'll tell the butcher". Sweets were non existent in choice and we were told there were no more available ????? This is a large hotel that has different restaurants and function rooms decided to sit outside and have coffee.... After three attempts of dishwater we left. Will not return. PS. The manager said she wouldn't charge for sweets!!!! What sweets?????

    4
    « Pleasantly surprised with the spa facilities and dinner »

    My partner and I have just returned from a night at Moor Hall. The pool, sauna and steam room were really lovely. The changing rooms were modern and clean (we're often disappointed with 'spa' facilities when we visit Hall hotels). We didn't have treatments but the staff in the spa itself were friendly and professional. In fact that rang true throughout Moor Hall, a lovely balance of service which we couldn't fault. Our room was not outstanding, it was fairly dated (again as is the case in these older buildings) but nothing to complain about. It had a large flat screen TV and our WiFi signal was strong and access fast. Not particularly spacious but large enough for us both, plenty of storage. Nice robes in the wardrobe and the bed was very comfortable. The bathroom has obviously been more recently updated and was very modern and stylish. Both the room and bathroom were spotless. Tea making tray was plentifully stocked with a nice variety; including cafetiere and ground coffee. I was also pleased with the trouser press and iron provided, and you can even hire hair straighteners from reception! The highlight for us - dinner. The menu looked a little pricey but upon eating two courses it is definitely justified. The warm bread served was delicious. I had a Ham hock terrine to start; it was huge! The only fault maybe that it was so big! No complaints here. My partner had asparagus and was pleased. I had duck breast for main and it was exceptional. All the components on the plate were faultless and beyond expectation. Also, the £5 a glass Chilean Sauvignon Blanc was of very good quality for price. My partners steak was a disappointment unfortunately. It was somewhat tough and a little dry. Disappointing when paying that price but he ate it all and was satisfied enough. His sides were tasty and presented well. Breakfast was standard. Service and atmosphere again really great. Nice few touches such a smoothie at the self serve juices, nice fresh fruit and small selection of cereals. The pastries were very delicious. The cooked breakfast was nowhere near the quality of the food the night before. Fairly standard cooked English, serve yourself, some of the food overdone. But it was tasty enough and we enjoyed our breakfast experience overall. Just don't expect anything amazing! Go for : Spa facilities and dinner, very pleasant service throughout Don't go : if your require a large and modern bedroom and want a special or extraordinary breakfast

    3
    « Wowcher spa day »

    Three women aged 24. Paid £50 for spa day with 25min treatment. We were greeted by a friend lady called Charlotte who showed us to the bar where we had tea and shortbread overlooking the grounds which was pleasant. We then each had a treatment 1 being a facial and 2 of us had back massage, these treatments were brilliant. Whilst waiting for the treatment we had access to hot drinks and water.All three of us were very happy with our treatments. We then went to the pool which is of an average size. There is a very small sauna and steam room and a jacuzzi. The pool area can be used by club members which is off putting as there were children about. Personally for a spa day I want an adult only zone. There weren't many loungers however we managed to get three together so we could sit and read. We were told we had to book lunch in advance so chose to have two soups and sandwiches and a sandwich with curly fries at around13:15. Lunch was extremely disappointing. Two out of the three sandwiches were wrong, soup came out five mins after, there were chips missing and too top it off one of the glasses was dirty and had a bright red lipstick stain on it. After lunch we relaxed and use the facilities. When we came to leave the staff were apologetic and we did not pay for lunch. I personally would not recommend a spa day here due to the size of the facilities and poor quality of lunch.

    5
    « Beautiful hotel and spa. »

    I stayed there a few weeks ago with my daughter. Beautiful setting, good service and amazing swimming pool. I would definitely return. The food was delicious. A very popular venue for weddings and events.

    4
    « Weekend Spa with overnight stay and breakfast »

    Stayed on 9th July 2016 with my sisters and niece for a weekend spa and overnight stay with breakfast. We all had a lovely relaxing stay and all the staff were very friendly and welcoming. We ate dinner in the Country Kitchen and found it very well priced. We would all certainly stay here again. Many Thanks

    2
    « Great location let down by facilities »

    I stayed at the hotel 12th July 2016. Lovely old building, typical inexpensive style English hotel within the former home of the Ansells Brewery family. Décor and furnishings typically tired and disappointing. Single room very small, but adequate and bed comfortable. Came in after a round of golf on the neighbouring course (absolutely beautifully presented Moor Hall GC) and tried to have a shower-no hot water!! Drinks in bar unnecessarily expensive. Bets hotel breakfast I have had in a long time. So for a somewhat basic accommodation if playing golf, have a shower at the golf club and the bedroom is no more than ok , but ok. Wifi virtually impossible to access without fuss. One left feeling it could have been so much better

    1
    « Would not stay here again »

    This is a very old and tired hotel that certainly requires a serious uplift. From the outside it looks like a nice hotel. The reception area is nice - but that is where it ends. The corridors are tired and worn. The corridor to our room smelt very funny, damp. We stayed for a total of 3 nights, 2 nights at first, then stayed somewhere else for a wedding then returned. The first night we stayed, even though the room was booked for 2 people, there was only one set of towels, which were marked. When we told the receptionist that the towels were marked and could we have another set, she did not even apologise for the marked towels! The walls are paper thin - and you can hear everyone walking along the corridors. Our relatives stayed in room 7 - this room is next to the door in the corridor - they said that it banged all night long, and was not pleasant. When we checked back in for our remaining night we were booked into room 7 - I refused to stay in this room based on our relatives experience. I am over 6 months pregnant and did not want a night of no sleep. Again the receptionist did not ask why I did not want to sleep in that room - or ask for any feedback, she just moved us. Makes me wonder if lots of people have complained about this room. The bathrooms are extremely dated, definitely not a power shower, more a trickle, with no nice toiletries, and the extractor fan does not work. Breakfast was chaos - when we were seated, the lady was in a flap about something else - we were not offered any tea or coffee, we had to catch another waitress to order - when this arrived a LONG time later the order was wrong, and she tried to just give it to us which we refused and asked for the correct order. We were also not offered toast and had to ask for this, again it took a LONG time for this arrive, having been taken to 2 different tables before coming to us. When 3 couples arrived at 9.45am - this just threw the waitresses into complete panic and meltdown. This is known to be the busiest time towards the end of service and they were totally unprepared. We have relatives who live around the corner, so this hotel was a great location for them - however, I would never stay here again and have told them never to recommend this hotel. We have previously stayed at New Hall, which although is more expensive, is totally worth it in comparison to this run down, old and chaotic hotel.

    3
    « Afternoon Tea »

    I went for Afternoon Tea with my sister and for £17.95 EACH, we were expecting the full Monty. However, we were disappointed and can honestly say although it was 'nice' it wasn't worth the money, the Ramada is half the price and just as good. There were 4 finger sandwiches each, the Scone was small and came with only 1 small pot of cream and Jam which we had to share, normally you get a pot each. The cakes were nothing special, we would have preferred more sandwiches to cake ratio. My sister thought the bread was a bit hard. However, the staff were lovely, especially Ryan on Reception who was really helpful and friendly.

  • 3
    « Beautiful Grounds »

    I think some of the reviews on this hotel are unfair. My friend and I stayed her because I found a groupon offer which include spa access, dinner an breakfast. The hotel is set in beautiful grounds and the rooms are old fashioned but not tired. I think traditional and have character would be more appropriate! We stopped in room 130 which was a twin room with a modern bathroom and amazing power shower. The room was quiet and the towels were lovely and fluffy! Reception staff were friendly and helpful. There are no lifts in the hotel so it may be with mentioning of you have mobility issues. (I didn't see a lift anyway). There were a few niggles with the hotel which I will mention so maybe management can look at. The outside veranda is peaceful and beautiful and I enjoyed a glass of wine whilst I did some work but the tables were so slow to be cleared and cleaned. The waitress wasn't very smiley either. And the main thing that lets the hotel down is the carvery food in the country kitchen restaurant - The meat was beautiful but unfortunately the rest tasted like it had been there for ages. New Potatoes were inedible and hard, parsnips were undercooked and the veg was old and I think the stuffing balls were rock hard. The starters and desserts were nice. Daniel & Jess the waiters were lovely. A credit to the hotel. The carvery server was friendly too. Such a shame - if the food was sorted out I think this hotel would get much better reviews. The pool area was clean and relaxing. There is a small jacuzzi , steam room and sauna. Top tip: take the robe and slippers from your room to spa. We forgot and you don't get one at the spa.

    4
    « What a lovely place to spend a girlie spa day and night with mt daughter! »

    Overall, we've been very impressed with all aspects of the hotel. Our superior room was as the name suggests and, on arrival, was stocked with a bottle of wine on ice, soft drinks, water and chocolates. Everywhere was clean, staff polite and willing to make your stay as best as it could be. Food in the carvery was ok, we were so full that we took desserts and a tray of coffee back to the room, no problem! Breakfast was served in the restaurant, buffet style, a good selection of hot and continental style food. Spa was clean and very warm, good job there's a fair sized pool to cool off in! The only problem we had was the noise from the car park. I purposely asked for a quiet superior room and didn't get this, had a dreadful night's sleep, was wandering around the hotel in my bathrobe at 4am, couldn't sleep. We were on second floor, room 190, so if you're a light sleeper, like me, please ask about room location when you book and INSIST on a room away from the car parks. Mention this review please, as I have been really disappointed that I didn't get a quiet room when I'd specifically asked for one! Also, we were extremely hot at night, not realising there was an aircon thing in the corner of the room, so check this out when u arrive!

    2
    « This hotel is tired! »

    I stayed for 2 nights this week and on arrival was offered a very small very tired single room. I returned to reception and was offered another small very old fashioned and tired room. The beds are very uncomfortable and in need of change. I would not return to this hotel until they invest some money on the rooms. The pool area is nice but changing rooms very old and tired as well.. A great place if you are over 70 and appreciate dated properties.

    5
    « Lovely grounds »

    We came here as a group of ladies between 25-35 for a hen weekend and we wasn't disappointed, the spa was lovely although wasn't as big as we thought but equally as enjoyable, the grounds was beautiful. The rooms we nice but average but everything u would need for a night away. We didnt eat in the restaurant so can't comment but the breakfast was fab lots of choice. Overall great experience.

    2
    « More of a spa half an hour than a spa break »

    Myself and my mother like to have the odd spa day (as you do), so when we found a Groupon voucher for Moor Hall hotel Spa break we decided to try it. Now although we would not return I would like to say there were some positives, so we'll start with those. Firstly all staff members that we came across were all very friendly, welcoming and helpful! We found our room very cold and reception organised a heater to be sent to our room. Our window wouldn't open and they sent someone straight away to get it open. I wish I could remember the name of the chap that was front of house at dinner as he was extremely attentive, helpful and friendly and was doing a great job!! The food was very nice and plentiful in the country kitchen. For the price paid on Groupon it was good value to have a bed for the night, Breakfast, dinner and access to the "spa". Now the bad points and our reasons for not returning. The spa was in my opinion and this may sound harsh but, a glorified swimming pool. That was literally it. One room with just a pool, a small bubble pool, a very very small sauna and a small steam room. It became very busy and we couldn't even get a seat to sit on and there wasn't really anywhere to hang your robes so they ended up on the floor. You certainly couldn't spend more than an hour in there before becoming bored of the lack of facilities. It was also quite dirty and no one seemed to be checking on how the room was. Guests had left paper cups on the floor in the steamroom that were just becoming a soggy mess on the floor. There was no toilet paper in the toilets and the toilets were quite dirty with paper on the floor, again a soggy mess. Having spent time at hoar cross hall, aqua sana (centre parcs) and fairlawns this place was a huge disappointment. We would of tried some treatments but unfortunately they had no spaces left for anything which was a shame. The rooms in the hotel were OK, we stayed in room 15. The bed was comfortable but the decor was a bit tired looking. And the walls were paper thin!! while in the bathroom I could here every single word of a conversation as clear as day as if they were in the room with me. So all in all the hotel itself is fine to stay in as a hotel but to come here on a spa break it's dire.

    3
    « We left after one night . . . »

    Our satnav guided us past the entrance and to a rear lane in a residential area, so keep your eyes peeled and enter where the sign is located! Our room was on the ground floor, as requested, as they had no lift. It was comfortable, no complaints. We had been asked which restaurant we wanted to eat at and I said one the first night and the other the next night, so we ate at the Owl's Head, the more formal one. We had a terrible dinner -- the starters were sliced octopus, rather tasteless, and four little scallops in pesto. Duck breast usually comes in small slices, pink in the middle. This duck breast was a large dry slab -- just awful. We took a look at the Country Kitchen and it didn't look great, but having later read the other reviews. I think we made a mistake and should have eaten there. We had booked for two nights, but I checked at the desk and found that we could cancel the second night with no penalty, so we did.

    4
    « Good hotel... »

    Stsyed here in the romantic break deal, good price and good service. The rooms were large and clean and the spa was decent (although does require a little TLC). The service was good and if your in the area would recommend for a relaxing night away

    5
    « Wow, what a fabulous and amazing hotel »

    We had the most amazing time at the Best Western Premier hotel and Spa. We stayed for 2 nights and loved every second staying at this hotel. I upgraded our room to a four poster bed and the upgrade charge it was very reasonable and well worth it. The staff were so very friendly - they couldn't do enough to help and the hotel was beautiful. The gardens are also beautiful. The spa was also lovely and very long opening times, so you could make the most of your stay at the Best Western Premier hotel and Spa. The food was outstanding, we ate in the country Kitchen Resturant, which is a cavern menu and it was the best meal we had in a long time. Very generous portions and a huge selections of different staters, main and deserts. The deserts were heaven and such a huge choice. The price of a 3 course car very was incredibly competitive - only £17 each!!! The stay at hotel was so much better than we ever could have imagined. We will rebook in the future as its one of the best UK hotel we have ever stayed at. Thank you so much Best Western Premier hotel and Spa for a wonderful mini break.

    5
    « Anniversary Treat »

    Its our anniversary again so decided to have a spa and lunch at Moor Hall Hotel and Spa.What a really nice treat it was too. The hotel is full of old world charm and character and is set in the wonderful Moor Hall Drive,with fantastic views over the Moor Hall golf course.. The pool is fine and the Spa was very nice .we both had a mini facial, which was really nice and relaxing.. Lunch was well cooked and the presentation good, the staff also very nice as always.. Thank you all at Moor Hall for making our special day very special .. 5*****

    4
    « Nice »

    Nice is not one of on favourite words but it is most suitable. We got a Secret Escapes deal for DB&B. The staff were lovely, sourcing a fan for us and sorting out any query. The evening carvery was fabulous - with the best tasting cabbage I've eaten (cooked in port) and unlimited puddings! We used it as a one night stop off as it is ideally located near the motorways of the midlands. Will look at booking again if need a mid journey stop again.

  • 3
    « Country restaurant »

    Not as good as I was expecting. Choice of starters very limited and carvery not the hottest. For the extra money its not worth coming here over other carveries. Waitresses very efficient though. What food we did have was nice although as already stated not that hot. Also there was a prom night on which we weren't told about when booking and as the driveway is only one car wide (!!!!!) meant it took twenty minutes to get in the car park. It was 12 years since I was last here and it will probably be a similar amount of time before I return....

    4
    « Girly spa break - fabulous ! »

    We had a great time - as we always do! But the staff were especially helpful and polite, beautiful food and treatments. I highly recommend the luxury back treatment ?? the only slight negative was lack of air con made the room hot at night and the pool area was very hot. We are definitely going to be back ! Please note - best to book treatments in advance if you particularly want a specific one.

    3
    « Red letter day voucher »

    Got this offer from red letter days & personally I think they keep back the good rooms for full paying guests/weddings etc, quite a small room, towels had stains on & hadn't been set our neatly almost like someone was half way through & forgot. Limescale round the ball seal that I could wipe off with finger, something nasty on the wallpaper. All sorted when spoken to customer manager although he only changed towels we complained about & really should have changed all. Very busy, nowhere to park as big party & wedding so had to move car later that night. Bed room right above kitchen so smells. Could do with updating. Had carvery in the country kitchen, very good price for what you get - starters either soup/roll of the day or cold meats/salad (pasta, rice couscous), selection of meats for main, potatoes, Yorkshire, veg & gravy. The dessert either mini selection, hot pudding with ice cream or chocolate cake (to die for). Ate at 830 & was very quiet perfect time to eat as when we walked past at 6ish it was heaving & you couldn't hear anything except voices. Free shortbread on reception. Very friendly staff. Nice terrace & bar. Spa was lovely & clean.

    4
    « Country pleasantry just outside Birmingham »

    The room decor was a little dated but nevertheless a lovely space looking out onto their rather spacious gardens and golf course. Breakfast was lovely and staff very pleasant. Plenty of grounds to go for walks and explore. Overall a very peaceful and pleasurable stay. Would definitely go again.

    5
    « wonderful »

    went here for a night with a friend for a girly spa day to celebrate my birthday. what a place, it is so lovely here. wonderful location in great surroundings. The reception staff were lovely, in fact every single member of staff we met over the 2 days were really friendly, all had a smile and they should be proud of this. We spent the day in spa and a wonderful back and neck massage. the girls were lovely. The 2 staff at the reception were great and so welcoming, nothing to much trouble. we had lunch in the oak restaurant and we shared a fish platter which was to die for. They then bought me a wonderful surprise a large plate with happy birthday on it written in chocolate served with fruit and chocolates. Spent rest of day in spa around the pool using the wonderful facilities. our twin room was clean and good facilities.. We had dinner in the country kitchen restaurant, a great choice of starters at the buffet, followed by a carvery then a selection of desserts. Wine was good too. We spent the rest of the evening in the bar taking our drinks on the lovely terrace. Breakfast was great again with a great choice. I actually can not fault my 2 days spent here and I will def be returning.

    5
    « Tribute night »

    40 of us (all ladies),for olly murs Bruno mars tribute night,food was amazing,staff polite friendly,we was a bit loud as you an imagine,but this was not a problem,the staff were happy to see us enjoy ourselves ,we had a top nite and danced our socks off ??

    3
    « Sunday spa break »

    Pros: Hotel room was perfect with stunning views of the gardens and golf course, loved the fluffy bath robes and slippers, the bathroom was a great size and very luxurious. Spa treatment was a back massage which was very relaxing in a nicely decorated room. Pool, jacuzzi and steam room were awesome but the sauna couldn't fit more than 2 people in. Full English breakfast in the morning was outstanding quality and lots to chose from. The scenery was perfect. Cons: the bed pillows had strands of hair under the pillow case but on top of the pillow. Carvery in the country club kitchen was lukewarm. Hottest bit of food was the cauliflower cheese bake. Service was poor as we were left sitting there wondering whether we ordered or helped ourselves. A pint of lemonade took 15 mins to arrive. We were offered soup to start, it was served in a cauldron as if to help yourself, the waiter said he would get it for us but after waiting 15 mins we just got it ourselves. Not enough parking spaces

    4
    « Friendly and helpful staff »

    It's not often that you stay in a hotel where the staff are as attentive at Moor Hall. I found the staff to be very friendly and pleasant. I had lost an item of personal belonging; the duty manager spent 30 minutes running up and down stairs and making calls trying to retrieve my belongings. It's not often that staff are prepared to go the extra mile, especially when the loss is not due to their mistakes. I would recommend this Moor Hall simply because their staff make you feel welcome.

    4
    « Lovely afternoon tea in an historic country house »

    Afternoon tea at the Moor Hall Hotel was in the old building (the original country house). Via the old wooden staircase we were shown to a small room with a choice of tea's or coffee, plenty of cakes and sandwiches and a beautiful view from the terrace over the golf course - A lovely afternoon out in a lovely country house.

    5
    « Highly recommended »

    We spent a night here on a groupon deal and would definitely visit again. All the staff were very polite and made the effort to speak to you. The room we stayed in was very nice and quite large. The bathroom was nice, modern and clean. When we arrived we were hungry so sat on the terrace and had a sandwich whilst watching the golfers play. It's a nice quiet place to have a drink on a summers evening. Later we ate in the carvery and it was delicious. The mushroom soup I had to start was very tasty and the meat on the carvery was excellent. I would highly recommend eating there during your stay. The only thing we didn't try was the spa because we didn't have time so I can't comment on that. All in all we both thoroughly enjoyed our stay at moor hall, we couldn't fault anything.

  • 3
    « OK for a business trip »

    I stayed here this week for 2 nights as i was on a business trip and i was working not too far from Moor Hall so ideal location. The hotel was in a lovely setting and as i was driving up Moor Hall Drive i thought i was headed for luxury but when i actually arrived in the hotel i was disappointed! The hotel is quite old and it smelt old too! My room was dark and gloomy, very poor lighting, shower wasn't brilliant but the room was quite clean.The staff were really friendly and room service was very punctual but I wasn't impressed to find little fish in my chicken Caesar salad, it was awful!! Breakfast was great, cant complain and again the service was good. The gym facilities were also good. I was disappointed when i came to check out and they couldn't print me a receipt for my evening meals but the lady did say she would forward it on to me, i hope she does. This hotel was ok for my business trip but had i booked this for a weekend away or a special occasion i would have been disappointed.

    4
    « Great spa break »

    I booked this after seeing an offer on Groupon. It was a fantastic deal for one night including spa use plus dinner and breakfast. The hotel is in a great central location and only a short distance of no more the 30 minutes by car from most Birmingham attractions. The hotel is in beautiful grounds and we were greeted by very friendly reception staff. The homemade cookies at reception are a lovely touch and are really tasty. After check in and a quick coffee in the room we headed to the spa. Included in the price is use of the gym facilities, pool, jacuzzi, steam room and sauna. My Aunt also managed to book an early morning massage. I tried to book via the spa website upon our arrival but gave up. On the off chance I called the spa and was offered an appointment for the next day which was perfect. Upon our return from the spa we discovered only one bath sheet for both of us to share, no shower gel and no tissues. I spoke to reception and these were very speedily replenished. Dinner in the Country Kitchen was really lovely. A buffet of cold starters or soup greeted us followed by a carvery. We had no room for dessert and just settled for coffee. You must have a drink on the beautiful stone terrace. The gardens are really beautiful and the sunken garden is a real gem. The next morning breakfast was again buffet style but you could order from the menu at extra cost. Please make sure you sample the home made strawberry jam which was delicious. There is ample selection of breakfast items for both meat eaters and vegetarians. The food cold be warmer but it is always difficult to achieve when you are operating a buffet system. By the time we checked out we had exhausted the tea/coffee/milk in our room so I think a few more on the tray would be helpful. The room was equipped with a Guide to Birmingham which was both useful and enlightening. There is also a hairdryer, shower cap and glasses in case you have a cold drink. I think a bottle if water in each room would be good. The welcome chocolates looked like they had been there for a while as the foil was scratched off one of them. The biscuits on the tray were divine and really nice. Overall we had a lovely stay. I completed the comment card and I have received an email from the hotel again apologising for housekeeping malfunction. It is good to know your comments have not fallen on deaf ears. We are definitely looking to return but we will bring our husbands next time so they too can enjoy a relaxing stay at Moor Hall Hotel.

    5
    « Great Ascot afternoon great food »

    We have been going for some years and the hotel never disappoints. The reception you get is great and the food for so many people was fantastic. Very well organised and a great atmosphere meant everyone enjoyed themselves. We had a table for 8 and we all enjoyed it . Thanks to Ros who is our contact there . See you next year.

    5
    « Excellent stay »

    I regularly stay at Moor Hall having tried many hotels in and around Birmingham in the last few years and have always found it excellent. Although medium size with good facilities it has a feel of a family run, friendly hotel

    4
    « Lovely Break apart from evening meal service »

    Hotels and room was great reception staff very friendly and welcoming, used the leisure facilities which were great. Poor service for Calvery meal 8:30 Sunday evening for one slow service waiting to be seated was then taken to our table and left there no information on what to do what was included in the meal no drinks offered, went to the get food the chef wasn't forthcoming had to ask. In the 30 minutes that we were there no waitress came to see how it was n if we needed anything, it wasn't busy it seemed as though they were too busy clearing up to leave. Breakfast in the morning however we no fault service and food brilliant. Great relaxing break barring very poor waitressing service for the evening meal.

    3
    « Grounds lovely, but hotel in need of update »

    Stayed here at the end of May as a anniversary treat for my partner and myself. Overall it was ok, I wouldn't go mad to stay again but as we're currently in the middle of having our bedroom decorated, it was nice to get away from the mess! I'll list the pro's and cons: Pro's: - Grounds in which the hotel sit are lovely and very well kept - Staff are wonderful, helpful and friendly - The downstairs area of the hotel is nice, traditional wooden panels etc and is very welcoming. - Plenty of places to sit in the bar and a good selection of drinks. - Extra seating in the conservatory area, but you have to be quick as the oldies like to nab these seats to read the newspaper! - Although we didn't eat in the a la carte restaurant, it looked and smelled gorgeous. - My partner said the gym was good, I didn't use it, but I'll take his word for it. - Breakfast was fantastic, its help yourself and there is everything from cooked breakfast to cereal, to fruit, yogurt and pastries Cons: - Being pregnant, I can't use many of the facilities in the spa, but tried to book a treatment 3 weeks before our stay and again a week before. Both times there was no availability for anything! Would be good if the hotel could give an indication of how far in advance these things need to be booked on their website?! - The rooms are clean and tidy, but they are quite dated and could do with a lick of paint. We paid abit extra to upgrade our room to a superior, but I don't really know what we got extra as it looked the same as a standard room on the photos from the website. - Its not much of a treat having what I assume was a hen do, rolling back to their room at 2am, shouting and slamming doors. This went on for a good ten minutes. Sound travels quite badly up and down the corridors, - The carvery could be better. The choice is good and the waitresses are lovely, it just lacked something that I can't quite put my finger on. - The pool area is small with not much seating available. I didn't get to use the pool while I was there as it was so busy. Overall, it was good to get away for the night and it was somewhere that we've never been before. Location is quite good and it was a comfortable stay...but I think for the money you could stay somewhere nicer with better facilities and more up to date rooms. Would I stay again? No, probably not, but I am glad we gave it a try.

    5
    « Excellent and friendly hotel »

    We booked this stay for my partner completing an important exam. Booked through secret escapes. On arrival the hotel looked lovely. Checked in and the receptionist was friendly and helpful. When we got to the room- was a decent size. We were promised shortbread and strawberries but these weren't in the room. I called down and these were brought up with no problems. We went down for the 3 course meal at the carvary. The staff again were friendly. We were so impressed with the buffet starters and puddings. The carvary was tasty and good quality. The person carving the meat was down to earth and had a good sense of humour. We decided to go back to the room and the assistant manager was stocking up the bar. Again, friendly!! We decided to finish off the strawberries and shortbread- even though we ate so much. There were even chocolates, hot chocs, filter coffee, orange juices, fruit, waters, teas etc included in room price we didn't manage to get onto the mini bar! Had robes and slippers and decided to chill in the room for the evening. The room got quite hot and the air con didn't work properly with the windows closed. This meant we had to open the window- it was gone 12am and there was a lot of noise outside from shouting, laughing etc from the party. This happened for over an hour and a half! Even after closing the window, after a while we could still hear them and the room was too hot. The pillows weren't the best so we decided to ring down for some extra ones. We have had such a good time- we didn't want these few slip ups to ruin our night away. The night porter brought up the pillows very quickly and after that we were a bit more comfy, and had an okay sleep. We were welcomed to breakfast in a friendly manner. The food tasted delicious and we went back to the room to chill for a bit because we had late check out. On check out the receptionist was lovely. Overall we are happy with the stay and want to come back. The staff are friendly and couldn't do more for us. Thank you so much. Chris and Lewis :)

    3
    « Average and better out there for the price »

    My wife and I stayed here as a little getaway for our anniversary , the service overall was really good from the staff , pleasant and helpful , however the 2 rosette restaurant was average and fairly uninspiring and waiting to get our food was someone what a mission , just to get dessert was a 15/20 min wait with less then 10 covers , this seemed to be the same around the hotel we were waiting a age just to get a pot of tea , no rush in serving you within this establishment , however our worst night came on the Friday, obviously a function on and our room was 2 doors away from it with music blurring out till around 12.30 to 1 am can't believe they would put a normal guest so close to a function, surely a better use would be for those attending the function to be closer as they would be arriving in there rooms possibly at the end of their night, dissapointed to say the least, and for that reason alone wouldn't recommend you staying there if a function is on and your close to it, something I would check if booking .

    3
    « Nice hotel but not good quality service »

    Hotel and environment is very nice. It is located 25 mins out of Birmingham city center by cab. Rooms are good-sized but a little bit old fashioned. The quality of service in the hotel was not so good as they did not reply to requests on time and did not keep their promises (such as telling somebody to check a problem in 15 mins but needed a call again after one hour to have somebody). Moreover they charged my friend full prize who canceled his reservation a week ago. Then he said "ok give me my room as I paid the full prize to you" but they said they gave his room to somebody else. This is totally not good way of communication. I will not stay in this hotel anymore and I advice you not to stay as well.

    4
    « Fab spa break for 14! »

    From start to finish we all had a fantastic time. The treatments were all really good and both the afternoon tea and the evening meal were lovely. All the staff were smiley and helpful, including when relocating two of us to new rooms. We plan to return.

  • 3
    « Food was defintly not four star hotel quality!!! »

    Me and my partner and two small children stayed at the moor hall hotel on Saturday 11 june.When we arrived and on our way to our room we were met with leaking roofs and wet carpets which was a bit annoying,The room we stayed in was ok and clean and the beds were comfy.The big let down for us was the food in the hotel.We ate in the terrace bar restaurant as it was the cheapest and as we had our two kids we didn't think it would be appropriate to eat in the other fine dining restuaranrts they had to offer, I got the fish and chips which was a big let down as it was overcooked and a bit on the flimsy side ,the chunky chips were not crispy at all and tasted very sweet like they had used potatoes for mashing and not ones for chips,I ate the fish and a few chips but left the rest.For £15/16 I expected a lot more for a hotel with 4 stars.My son had cgicken nuggets and chips , nuggets were not fresh chicken they were frozen.The service in the restaurant was stretched you could see that the staff were running between 2/3 roms for dinner and it took us a long time to get the bill and with two small kids we needed to get out as quick as possible.Breakfast the next day was also pretty average and again this was disappointing.

    4
    « Much better second time around »

    Following an initial visit we enjoyed our second one much more so. The Duty Manager, Karl, shows outstanding professionalism and a real focus on customer care which is really quite rare. We had a comfortable stay in pleasant surroundings and enjoyed relaxing. Thank you.

    4
    « lovely hotel and pleasant staff »

    We stayed at the Moor Hall hotel for one night with our four children. On our arrival the staff were very welcoming and even brought us some extra drinks and fruit to our room even though we hadn't requested this. The room was lovely and spacious with a great bathroom and spa bath, much to the children's delight! Lots of towels were provided which was great. The pool and leisure facilities were fantastic. We had our evening meal and breakfast in the county kitchen restaurant, both were very satisfactory. We are very happy with our stay here and would definitely come back!

    4
    « Nice surprise nice location. »

    Stayed at this hotel because it is fairly close to a job that I am working on. It is in a beautiful location with great surrounding gardens & golf course. The hotel building is impressive & seemed to be very well maintained, it was busy & I did not notice anyone with a glum expression face. My room was very nice with plenty of space for me to relax with all the expected amenities, a nice view through a big double window. The minor gripe was that there were no socket outlets close to my bed where I could plug my phone or lap top into during charging. This is my first stay at this hotel & I liked it that much that I have booked again for next week & I will probably continue to do so until the job & I am working on is complete sometime in the new year.

    5
    « Amazing staff »

    Amazing staff and food. Booked our wedding there for next May. Bar food tasty. Beautiful sunken garden and surroundings. Relaxed atmosphere. Rooms were spotless,above and beyond expected. We had a jacuzzi in our bathroom,everything we needed. Highly recommended to those seeking a romantic night away.

    4
    « Amazing staff... »

    I stayed at Moor Hall during a recent trip for work. My four week stay turned into eight weeks. Each morning in the dining room I was greeted by the most amazing "breakfast team" - Katie, Jenny, Chelsea, Amy, Sue, Anne and Tracey. I entered the UK and Moor Hall not knowing anyone and left with fond memories and friends. We talked of family and they gave me tips on things to do and see outside of work and truly helped make my stay amazing. Although I was anxious to get back to the states and my family I was sad to leave the gals that I had met and enjoyed over the course of my stay. They made my trip and I truly felt I was leaving friends. Well done Moor Hall on an excellent team.

    5
    « Super stay »

    We visited for my friends birthday and had an amazing deal with two treatments, evening meal, overnight stay and breakfast. The overall experience was fantastic and the food if deff value for money. Would highly recommend this place and will be going back.

    5
    « Daughters wedding »

    We held the wedding service and reception at Moor Hall hotel.What a great venue .Everything about the day was perfect.The staff were excellent,nothing was too much trouble and they made a great day even better.

    5
    « A proper carvery where they carve the meat like on the films! »

    I went for a Sunday lunch expecting a carvery instead it was a superb 3 course meal for £14.99. The meat carver certainly didn't believe in thin slices.There were 4 in our party and we all had different meat all had the same opinion ,it was the tasties meat out of any of the carveries around Birmingham .I must comment on the veg it cooked properly none of the aldente rubbish ,together with the large choice of starters and sweets it was all a delicious bargain .It is a little cramped for room but the helpful staff make sure everybody is looked so well that space is not an issue.Make sure you book early!

    4
    « Wonderful anniversary celebration »

    This was our first visit to Moor Hall to celebrate our anniversary. We had a wonderful room with a four poster bed and a beautiful view of the the grounds. The spa facilities are great, the pool was lovely and well maintained. Dinner was superb, we upgraded to the Oak restaurant and I can't fault the dinner and wines at all. The only point to note is that there is a dress code to use this restaurant, however a group had been allowed in with track suits and trainers which lowered the tone for other diners and ourselves. Breakfast was also delicious and the customer service was excellent throughout the entire stay. Thank you for a wonderful experience!

  • 5
    « Seminar event and Overnight Stay »

    I hosted a customer seminar event for 60 people in the Sutton Room today. The room itself was stunning, a perfect venue for a presentation type event and the equipment, projector and screen etc was all top class. The conference staff, particularly Gail and Karl were exceptionally helpful and the whole team were professional and quick to react to any request. I would not hesitate to re-book Moor Hall in the future. As for my overnight stay, the room was large and modern and the restaurant (carvery) was possibly the best value for money that I have experienced, the quality of food was exceptional. Thank you and well done on reaching such a high standard.

    5
    « Birthday meal »

    We were a party of ten celebrating my mother's 79th birthday in the country kitchen carvery on Thursday 26th May in the evening. The staff were excellent and made a fuss of mum the food was also excellent. A lovely touch was a birthday pudding platter provided by the hotel. We weren't rushed and the whole experience was thoroughly enjoyed by all. We will be back soon

    5
    « back again! »

    our third stay since Christmas, that alone bears testament to how much we rate this hotel! Always look forward to returning there, great staff, rooms, surroundings and one of the best pints of Guinness you'll get outside Ireland! always leave with a tinge of sadness ,but feeling so relaxed we feel we have been there longer than we actually have..Isn't that the way it should be? I think so...so until next time......

    5
    « Great for a seminar or meeting, Friendly staff »

    I recently visited Moor Hall whilst attending a meeting. We were kindly offered a tour of the hotel and spa as well as the picturesque grounds. The staff are very friendly and accommodating and worked hard to ensure that we were all comfortable throughout the day. There are a number of conference rooms perfect for meetings , seminars and conferences. I highly recommend the afternoon tea.

    5
    « Hotel for a special occasion »

    Went here for a weekend to celebrate our friend's golden wedding anniversary. The hotel was set in huge grounds and surrounded by a golf course. It was sumptuous. The staff were just terrific. Our room was magnificent: everything you could every need. The special lunch was terrific and the staff did our friends proud. There were 2 functions going on at the same time and yet we felt we were the only ones. Well done the Moor Hall hotel. For that special occasion I don't think there is anywhere better in the Birmingham area.

    4
    « Very good wedding venue »

    This hotel has long had a good reputation but this was my first visit and I wasn't disappointed. It's a lovely setting in a well-maintained (and extended) Victorian building of character with spacious grounds and overlooking a golf course. The wedding ceremony was very well organised and the wedding breakfast was really good. Excellent service and good food, nicely presented and tasty! Well done everyone concerned.

    4
    « Afternoon tea »

    Lovely location for afternoon tea. We were greeted by a friendly receptionist who directed us to the lounge for tea, but weren't sure on arrival where to sit due to lack of staff. However, once seated it was a nice level of service - once we had everything, we were left to ourselves. Gorgeous little walk beside the golf course afterwards. Food very pleasant; we've had more generous afternoon teas for the price, but there was enough that we felt replete while there were still a couple of little cakes left: for these we were provided with a box to take them with us. Plenty of space in the lounge despite it being a bank holiday.

    5
    « Fantastic Food, service and Hospitality »

    We held a business social event in the Ladywood Room and the service we received was fantastic, the staff couldn't do enough for us and the food was outstanding. The room was perfect for what we wanted with its own private bar. Thank you to Sam for providing us with a great venue for our social event. A great evening was had by all and we will be back soon.

    5
    « A great place for a meeting! »

    A small meeting of ten people was handled beautifully. Great meeting facilities were provided with a discrete area for eating, the buffet was excellent and the service was great. The hotel itself is the right mix of traditional architecture with modern decor creating a warm atmosphere and welcome. I will definitely be using the hotel again.

    3
    « Could be better »

    Stayed for a weekend. Front of house very friendly and extremely helpful. Room was clean and full of the usual toys like coffee and WiFi and TV etc etc. The bed was soft but okay. Any softer and you may require a crane to lift you out. Used the Spa which is adequate but far too loud - even in the Sauna and Jacuzzi (why can't people see these as areas for relaxation - not as an opportunity to test the acoustics). The food. Hm - not so good. We used the country kitchen for one dinner and one breakfast. Dinner was decidedly average - carvery + one or two other options. Quantity was fine but the quality nothing to shout about. The atmosphere in there is not relaxing and more akin to a canteen than a "country kitchen". Breakfast was similar - there was a wedding the night before so I was like a scrum at times. Even if you had your table people were barging past to get their food or to sit at there own table. Again the food was average. Had a bite for lunch on the terrace and had this idea someone would come and ask me what I wanted etc. Nope - you have to go inside and order and then they bring it out. Ordering inside was problematic - if the phone rings or they need to chat with a colleague this will take priority. In this area in particular the arrogance of some of the staff was shocking. No eye contact, dismissive and ignorant. This was a shame as the team on reception were faultless and the reception area leads you to believe this is going to be something special. Well it could be, but far more attention to detail is required.

  • 5
    « Fantastic venue & wonderful food »

    I was at an event yesterday evening at Moor Hall - just want to say that the venue was excellent, really enjoyed the great choice of food on offer & the service from all staff was excellent. We will be coming back soon!

    5
    « Fabulous hospitality & great food »

    We held a business social event in the Ladywood bar. The service and hospitality we experienced from all the staff was outstanding and the food catered for all dietary requirements and was excellent. The evening was a great success - we will be back! Thank You

    5
    « Charity support event »

    We are a group of cyclists from Sutton Coldfield who participated in a charity fundraising event this last weekend, from Barmouth in Wales to Great Yarmouth in Norfolk. We cycled the 300 mile route in 24 hours, and we had scheduled stops. I approached Moor Hall to see if they would be willing to support our event by laying on much needed food and the chance to meet our families, as they were also supporting the same charity, Breast Friends. They were excellent, their support to supply us great food and a room to eat it in and change clothes etc was a significant boost to our morale, with still 180 miles left to cycle. We cant thank them enough for what this meant to us personally and for the support of the charity. Excellent

    5
    « Highly recommended »

    We had a lovely time at this hotel using a Groupon offer for dinner and nights stay, which we felt was really good value. Very comfortable room, nice pool, lovely dinner, beautiful grounds and very friendly staff. Charlotte in particular was very helpful at reception. Thanks for a great stay!

    4
    « Birthday treat »

    I took hubby for a birthday treat. Hopefully he came away feeling relaxed like I did. great back massage, lovely grounds, food was lovely, spa, pool, steam room, all clean. Needed more private changing rooms and need more toilets around. The pool was rather small. Staff friendly and have good knowledge

    5
    « Lovely hotel with great food and wonderful staff »

    My wife and I stayed here for a weekend treat and were really impressed with everything there. Our room was really clean and tidy, newly refurbished with a very comfortable bed. The meal in the Oak Room was 1st class - why not go for a Michelin star ? The spa was super and all the staff were so friendly and welcoming. Special thanks to Milos in the restaurant who made the evening interesting and fun. Will definitely visit again.

    4
    « Lovely wedding venue »

    Visited and stayed overnight here for a wedding. Lovely venue with great rooms and nice gardens at the back. The room for the meal was stunning, Food very good for wedding meal and also full breakfast the next morning and rooms are well maintained and clean. Did not have time to use the spa unfortunately but a very enjoyable stay.

    5
    « It was a beautiful hotel in a fantastic setting »

    We stayed for 4nights at this hotel. It was really a lovely stay. Fabulous location. The staff were very attentive. Nothing was too much trouble. We were going to have dinner there but thought that the menu was not very exciting. There were lots of people in for both lunch and dinner so the quality must have been good. It just didn't do it for us. We will definitely stay there again.

    5
    « Hotel by the Golf Clutse »

    We were warmly greeted on arrival and although we were earlier than expected our room was ready for us. We were in the area for a funeral and stayed for one night only. On being made aware of the reason for our visit the staff were extremely courteous and helpful, and took time to tell us the best way to get to the venue. We had a light lunch before heading off and a drink in the bar later in the evening. Breakfast next morning was excellent and we were greeted with smiles from staff at reception and in dining room and asked how the previous day had gone. Very impressed. We have stayed here in the past and since then many of the rooms have been refurbished. Our room was large and well appointed with a nice new bathroom. Would definitely stay again.

    4
    « wedding stopover »

    this is a lovely hotel. we arrived for a wedding and had booked to stay the night. our room was lovely and spacious two double beds and nice big bathroom and a lovely view over the garden area. we went swimming the next morning lovely warm pool then had breakfast nice staff would stay again

  • 5
    « Afternoon Tea »

    We went to Moor Hall Hotel and Spa for Afternoon Tea with our Family to celebrate my Sons 30th Birthday. On arrival we were very politely escorted to a private small Dining room wonderfully set out for us overlooking the Gardens and Golf course which we didn't book but as it was available we were offered at no additional charge - Top Quality Service! The Hotel is spectacular and the Service we received was absolutely Brilliant and second to none. The Afternoon Tea was superbly put together even with Children as young as 6 years old catered for. Obviously Tea was included and additional drinks were available at reasonable Hotel prices. Exploring the Grounds and the History of the Hotel after Tea was great and tired us all out before a relaxing time on the well managed, clean and Tidy terrace. We would recommend the Hotel and its Afternoon Tea to anybody who understands and values Quality at its best!

    5
    « Amazing »

    Staff really friendly, clean and comfy, we got a really good deal, one nights stay, with 3 course dinner for 2, full breakfast each, use of jacuzzi, pool etc included. Twin from comfy beds, lovely surroundings, easy to find. Henry VIII used to stay here.

    5
    « Cosey »

    We went at the beginning of May during the week day. There was a good range of vegetarians and alcohol free options available. Food was well presented, staff were attentive, cosey atmosphere, decent portions and of course lovely decor. It's well worth the visit, my favourite part was desert though, that was the highlight of the meal.

    5
    « 100th birthday Celebration »

    This is a lovely venue, you can have a Spa experience and it has a golf course. We hired the Bracebridge room for a family celebration, and many of us stayed overnight at the hotel. Our celebration night was great, the food and service was spot on, special mention for Jamie who was so helpful and attentive...no request was too much for him. recommend this place if you want to celebrate in style.

    5
    « afternoon tea »

    Went for afternoon tea , twelve of us on May 12th. Afternoon tea is expensive and extra drinks push the price up further, however, the surroundings and staff , in particular Ryan who went out of his way to make the experience extra special complimented the occasion, making it worthwhile.

    5
    « overnight stay »

    Our son and his girl friend treated my wife and I to an overnight stay at the Moor hall hotel and spa, what an enjoyable time we had too, the food was very good the staff were friendly and helpful very polite nothing was too much trouble. We really enjoyed the leisure facilities sauna, steam room and Jakoozi. We would definitely recommend this hotel. could not fault it in any way at all.

    5
    « Party nights »

    Had a fantastic evening at the Party event. Food was good and atmosphere was great. The hotel is a lovely place with super staff. Would definitely go back to one of the events again and maybe even stay overnight.

    5
    « Daughter's wedding. »

    The night before the wedding we had seventeen family and friends meet up and have a meal. They put us in the Ladywood Room and we had the room to ourselves which was brilliant. The next day the civil ceremony, drinks, canapés, wedding breakfast, bedrooms and all staff were absolutely fantastic, this turned our daughter's wedding into a magical day. We have had many family and friends comment at what a fabulous day it was. Sally (wedding coordinater) you are amazing no question was to trivial for you, this made Rachel and Daniel's experience very memorable. Thank you to all of you. XX

    4
    « Great food, great accomodation and lovely atmosphere »

    I stayed here on business two weeks ago. I also ate in the a la carte restaurant (there is also a carvery one). The food was excellent. The staff were keen to clean up and myself and two colleagues were enjoying our chat as you do. The staff resisted the temptation to do what most staff do in those circumstances and hurry you out. They were very patient and understanding. The accommodation itself was also excellent. Good wifi speed too. Free parking is also a bonus these days. I will certainly stay again. The bar staff were very friendly and accommodating too.

    4
    « Nice time had by all »

    Hotel was nice although the rooms are not 4* IMO. Staff were all friendly and helpful and the leisure facilities were all really good. We ate in the oak room and the food was excellent (apart from the disappointing cheese board). Breakfast was also good. Would return for sure.

  • 5
    « Outstanding professionalism throughout. »

    Friends wedding, food excellent and plentiful throughout,could only get a double room with double bed for myself and best friend,with the promise of a twin should there be a cancellation.No cancellations,but was given 2 single rooms for the same price,brilliant service by happy and courteous staff.My standard single room was bigger than any double I've stayed in! Excellent Maitre D' quietly observing/overseeing the wedding meal,faultless from start to finish.Bottle of wine £19,not a criticism,as I expect this is normal in a place like this,but want to let people know so guests make sure they take enough funds! :) Beautiful place,will come again.

    3
    « Hen Party »

    Visited Moor Hall today on a hen party package. The package included tea coffee and toast on arrival. Use of the spa facilities. A treatment and a buffet lunch. There were three hen parties booked in today as well as hotel guests using the pool and facilities.There were 10 in our party. The spa was not big enough for all of the people trying to use the facilities and only 8 beds and 8chairs around the pool. The buffet lunch was served late. Consisted of the bare minimum of food,dumped on the table by 2 members of staff who were never to be seen again. We were offered nothing to drink no jugs of water on the table nothing. If it wasnt for the prossecco purchased by our beautiful bride to be at £25 a bottle we would have had nothing to drink. The changing room was so small you were tripping over people not good at all. On a high note the facial treatment was brilliant. No complaints there at all. T he company of my fellow hens and the wonderful treatment made the day. Future hen parties check out the facilities first and the number of bookings on the day you wish to visit.

    4
    « A must visit »

    The Moor Hall Hotel is a wee gem in the Birmingham area. It is set in lovely surroundings with a gold course on the doorstep. The building itself has loads of character. The rooms are spacious and comfortable. The food in either the restaurant or bar is delicious. I would highly recommend a visit here.

    5
    « Afternoon tea »

    Would just like to say a big thank you to the staff at moorhall as myself and four of my friends on the 16th April went for afternoon tea as a surprise for a 60th birthday . The afternoon tea was really lovely and made our friends day , would recommend this to anyone, a big thankyou again

    5
    « Peaceful break »

    We had 24 hours to escape life and the excellent service and environment of the hotel enabled us to recharge ourselves. Although a Ball was taking place we didn't hear a sound as we settled to a welcome nights sleep. We dined in the Oak Room which was a welcome change from the carvery option. Service was the right balance of discrete with attentive. No calling us 'guys' as in some chain hotels!!

    5
    « moor hall »

    a nice place to stay for business or pleasure. Excellent food and facilities including a beautiful golf course and swimming pool and small gym. Beautiful grounds and comfortable spacious rooms and bathrooms.

    5
    « Stunning cakes »

    We visited in the afternoon for a cup of tea and a cake as a treat, the tea was £3.25 for a pot, quite pricey but worth it for the grounds, surroundings and the atmosphere. the cakes are also to die for defo worth a visit, for a treat or special occasion, very friendly staff to thank you

    3
    « Fragrance gone mad! »

    We stayed here for a night following a family celebration, and we thought it merited an average score. Everything was okay, nice food, decor in good state, nice grounds, pleasant staff. But.... One big drawback, the bedroom had been air freshened beyond belief! a really sickly cheap fragrance they we just couldn't get rid of even after leaving the windows open all afternoon. It did make us wonder what smell they were trying to mask.... Lots of parking, lots of rooms, it was ok overall.

    4
    « Lovely food »

    We treated ourselves to a mid week meal in style. There was eight of us and we were very well looked after. The food was absolutely amazing as was the waiter service from Jordan that we recieved. If you fancy a treat it is definately the place to go. We will be going back

    3
    « nice driveway to a tired hotel »

    On it's day this hotel must have been quite magnificent but it needs investment to smarten it up to be a good hotel or better. The rooms were OK but our TV didn't work properly for example, the barman wouldn't bring drinks we ordered to our table ten yards from the bar even though he wasn't busy, the chef didn't know how to make soft scrambled eggs..........nothing terrible but nothing brilliant - just OK.

  • 5
    « Daughters wedding venue »

    Thank you to all the staff who helped make my daughters wedding reception so memorable. The Charter suite was transformed to a most beautiful setting for the wedding breakfast. The food was excellent & service was prompt friendly & professional. I have had many compliments regarding the wedding & the venue. A special thank you to Sally our wedding co ordinanator for all your help.

    5
    « First Class From Start To Finish »

    We have just returned from an over night break at this hotel on a Wowcher Deal. Everything about the hotel is first class, right from check in to check out. We arrived a little before the check in time, so thought we would have a look round the hotel first. We found our way through the hotel and onto the terrace, where we sat for a while in the sunshine. Our first impressions were very positive and stayed that way throughout our time there. The check in was very quick and efficient and a polite young lady told us the way to our room. We were on the first floor in a superior double room and the bedroom looked out onto the gardens and golf course, which was lovely. The room was larger than most hotel rooms we have stayed in and was spotlessly clean and nicely decorated. The added little touches like a few chocolates and complimentary bottled water, along with two soft drinks, plus some fresh fruit, ware most welcome. There was a free safe in the wardrobe, along with bath robes and slippers and there was a mini bar, which you could have stocked if you wished, along with the usual tea/coffee/biscuits etc. The bathroom was quite large and modern and had complimentary toiletries, along with a hand gel dispenser on the wall and was spotlessly clean. We took advantage of the leisure facilities and were most impressed again. We enjoyed our swim in a fair sized pool and made use of the sauna, steam room and Jacuzzi .The changing rooms were small but very clean and had two showers and the usual facilities. Our dinner reservation was in the Country Kitchen Dining Room, which serves a three course carvery and everything about it was very tasty and well cooked. There was a range of desserts to suit all tastes and although we were quite full we managed to sample some of the delicious offerings. Tea or coffee was included and we were waited on by friendly, efficient and very polite young men and women who were a credit to the dining room team. The room was only small but very cosy and there is also another restaurant for clientele with more cosmopolitan tastes and that looked very nice too. After dinner we relaxed in one of the many small, but snug lounges, with a drink from the bar. There are lots of different rooms, for lots of different functions and there is a huge conservatory overlooking the garden area, where you can sit and admire the views. The hotel manages to combine the modern with the 'olde worlde' with the greatest of ease and it works very well. Our only regret was that we had not booked a longer stay at this lovely, relaxing place, but maybe next time!! Everything was just perfect and the staff really make you feel very special and nothing is too much trouble, as they want you to enjoy your time at this lovely hotel. I would recommend it to anyone that wants something a little bit different, in beautiful surroundings, with friendly staff who care about their guest's comforts..

    4
    « Themed night great food »

    Didn't stay over at the hotel, went to a themed night there. The room we were in for our meal was lovely and the food very well presented, hot and very tasty. My friend and I had the salmon served with new potatoes and was delicious. The men had chicken which they enjoyed and the chocolate brownie at the end was to die for Would definitely return

    5
    « Elegant and fresh »

    Stayed on recent business trip and was really happy with the service and standard of the hotel. It has a rich history and is located in the middle of a golf course which makes for a great arrival. All round good hotel with excellent service

    3
    « Wifi and Phone reception issues...again! »

    I work away a lot and use Moorhall when working in the Midlands. I find the grounds lovely and enjoy the open fires at dinner when enjoying my evening meal. I do find the rooms a little dated, perhaps this is just my personal preference and the bed uncomfortable on a few occasions. Having said that, the staff are marvellous, polite and friendly nothing is too much trouble. The major frustrating factor of this hotel is the poor wifi and zero phone signal in many of the rooms which is essential when away on business. After a call to reception...not from my mobile obviously, they rebooted the service and it improved. The food is lovely and I'm sure if I was staying solely for leisure purposes rather than work my rating would be 4/5.

    5
    « Amazing! »

    Fabulous room- spotlessly clean, staff were wonderful, Spa a lovely experience and dinner and service was amazing. Nothing was too much trouble for any of the staff and the service we received at dinner was incredible. Will certainly be returning to this hotel and we had a lovely relaxing stay. All I can say is thank you x

    5
    « Fabulous hotel and Spa! »

    What a fabulous hotel and Spa. Can find no fault at all, great place, fantastic staff. Comfortable rooms, great food and fabulous relaxing treatments. I would recommend this hotel to all and it will certainly be somewhere I will be returning to frequently in coming months and years.

    5
    « Conference venue »

    The company I work held it's annual divisional conference at this venue in the Charter Suite. Facilities were very good, staff very attentive and the day went without any drama. We held a dinner in the evening for about 80 and the food was better than I expected for an event of this type. Many of us stayed overnight, the rooms are well appointed and very comfortable. Breakfast in the morning was also very good and plentiful.

    5
    « Champagne afternoon tea »

    We visited Moor Hall today for a celebration afternoon tea for my mother in law's 70th birthday. The ladies serving us, Connie & Kerry, were lovely and nothing was too much trouble. We had our tea in the gallery and the intimate atmosphere added to the occasion. The pastry chef should be commended too. As a keen cake maker myself I thought the quality & selection was fantastic and extremely good value for money. The treacle tart was divine! The only down side was listening to my mother in law coo about her birthday treat for the 40 miles back down the m42 and a further hour when we got home ?? Thank you Moor Hall, it was everything we wanted, and more importantly what my lovely mother in law deserved X

    5
    « Great welcoming weekend break »

    The staff really made this break very welcoming and friendly, only too happy to help. Room was comfortable with spacious bathroom. Oak room restaurant served excellent food at reasonable prices. Georgia was delightful in the salon for the treatments spa. Will stay again when in the area.

  • 5
    « 70th Birthday Celebration »

    Perfect venue, perfect surprise party for my Dad! Having been married here 10 years ago Moor Hall was the only choice to hold such an important evening for my Dad. The staff were amazing and utterly professional throughout. They could not have been more helpful and attentive to us and our guests. We were looked after by Jamie who deserves a special mention as he went above and beyond to make our evening one to treasure. The Charter Suite is simply stunning and the views from the conservatory are lovely. The food was excellent and many of our friends stayed overnight and enjoyed the hearty breakfasts the following morning. I would highly recommend holding your special event at Moor Hall.

    4
    « Nice Hotel Overall »

    Nice hotel and surroundings, very traditional. Food and Bar area nice with open fire. Room Clean and Comfortable, Personally I wouldn't put the rooms in 4star category could probably do with a little tasteful updating etc. We had a problem with the shower as could not adjust the scalding hot water . But it was resolved by the porter who had to make a repair. (not Ideal as I am sure it would have been noticed by room service prior) but they did attend promptly. But overall a nice stay with excellent food. The pool, sauna,steam room and changing rooms are small which is a bit of a let down but the back massage was excellent. Would not hesitate to stay again

    3
    « Overnight spa break »

    The hotel is set amid a golf course to the north of Sutton Park. The building is quite grand and the interior very traditional. The welcome was friendly and efficient. As we were on a discounted voucher we were given a standard double room (room 3). The room was nicely furnished with dressing gowns and slippers provided. There was no view as the window faced a wall/window about ten feet away. There were a few issues with the room, for example curtains would not close. The swimming pool area was very nice, modern and clean. But there as only about eight beds so you will need to be lucky to get two relaxer beds together. We had an evening meal included in our package. The food and service were both nice but not great. For what we paid we got excellent value for money. But my three star rating is based on paying the regular price.

    5
    « An oasis, well placed for NEC »

    We stayed here recently while attending a 3 day Exhibition at NEC. Took advantage of their 'Spring Break' - 2 nights b&b plus one night dinner at £200 for 2. Very well appointed hotel based in a country house built in 1905. Has been extended sympathetically over the years but still retains that Country House feel. The public rooms are very comfortable with much of the original oak paneling and stained glass in tact. The fireplaces have been kept - there were open fires in the reception area, the bar and the main restaurant. There is a well appointed gym and pool/spa. The rooms, although not large are adequate, although 2 armchairs instead of one in the room would have been nice. The bathroom had clearly been recently renovated and was fitted to a very high spec. There are pleasant grounds and gardens overlooking the adjacent golf course. Small touches such as complementary canapes in the bar one evening made the stay very pleasant. It was a 14 mile/20 minute drive to the NEC and I would recommend it, and use it again.

    5
    « Why look elsewhere »

    This hotel is a real hidden gem. From the lovely private drive to well kept grounds, I can not fault this hotel. I've stayed in many hotels and there are many who have more stars that do not compare. The reason being the staff. Put simply, everyone cares. You are welcomed and acknowledged by everyone. From the front of house through to the maintenance team. The food is superb and the rooms are perfect. From standard to delux there's something for everyone. I will definitely be back (with the family and for business). And finally the wi-fi is very fast and easy to use. So I was able to get plenty of work done. Thank you for a wonderful stay.

    4
    « Nice, friendly hotel. »

    Visited this hotel a couple of days ago and stayed for a night to celebrate my birthday. The room itself was a little dated, but clean and tidy with a modern on suite bathroom, (but no bath). We visited the Spa area for a swim and sauna and there are beds with cushions In there to relax on, a warm temperature in and out of the pool area, sauna, steam and jacuzzi also. I have to say the service is brilliant, very efficient and friendly and the food is excellent! Defiantly worth a stay if you like quaint, with a 9 hole golf course and lovely country walks. Also there are generally deals on Groupon for an extra good price! ??????

    5
    « ABREATHE OF FRESH AIR . »

    I treated HER IN DOORS to a nights stay for our anniversary , WOW what a nights stay . From the time we stepped into the hotel to the moment we left i can truely say we both had a wonderful time . Room out of 10 , a 10 , Pool area 10 , Food in the carvery 10 out of 10 . The gardens 10 . Need i go on . Breakfast , 11 out of 10 . The whole feel of the hotel is happy , and all the staff cheerful and helpful . PS , i gave 11 for breakfast for the sausages , where did you get them from , the best ever . On a more serious note , this hotel is the best i have stayed in , and theres been a few .. Dont take my word try if for your self

    5
    « Spa night away. »

    Went to this hotel with my daughters on the 5th April. The room the spa and the meal in the evening, and breakfast the next day we're all excellent. Our room which had 2 double beds in was large with a large jacuzzi bath. The hotel is clean with lovely gardens and very friendly staff. I wiil definitely be going there again.

    4
    « Great place to stay but uncomfortable bed »

    We went for a weekend away for our anniversary - the staff were great and the hotel was lovely. They left a chocolate message that said 'Happy Anniversary' in the room, a nice touch. There were weddings happening over the weekend we stayed, but it didn't interfere with our stay. The noise level was fine and the stay was good. The room was clean and very large but the bed was the only problem - it was very uncomfortable. I thought it was just me, but my husband agreed. The restaurants were great and the food was amazing. A good place to stay overall. We used the fitness suite as well and they have free classes to join for pilates, spinning and aerobics. The changing rooms were clean and well maintained and the pool, sauna and steam room were great too. I would recommend this to anyone.

    5
    « spa weekend »

    I was supposed to attend a Spa weekend with a friend for her special Birthday. She cancelled due to illness but since I was flying in from Germany I didn't want to loose all that money so I went alone. I had a lovely time the treatments were fantastic. I had a meal in the Oak-room. Not only was the service first rate as once the manager knew I was alone ensured whole team were very attentive and ensured I did not feel uncomfortable alone but the food was plentiful and delicious. Thank you to all who made my solo Spa weekend a wonderful experience.

  • 5
    « 50th Wedding Anniversary »

    We booked this hotel following a cancelled venue and we are so glad we did, the day was organized by Sally Lane (Events Manager) and her team. The room and table were dressed to perfection and the excellent menu was served by the dedicated service staff. When we arrived we noticed that was a overhead projector and within a few moments one of the team connected my computer (memories of the last 50 Years) to enhance my presentation. After a very successful day the quests wound down in the Ladywood Room which had been reserved for our party prior to departing. If you are planning a Wedding, Anniversary or Special Event you should consider this venue as your first choice

    5
    « Back again! »

    I went to Moor Hall for a spa day last year and ever since i have attended every 2 months for a spa treatment! I pick a different treatment each time and i have always left Moor Hall feeling excited about which one i am going to chose next! I have the majority of my spa treatments with Amie and she truly is a credit to the company! All the spa staff are friendly and a delight to talk to. I always highly recommend Moor Hall to anyone looking for spa days or the one off spa treatment.

    5
    « Working »

    Helpful receptions staff, lovely rooms and generally nice old fashioned hotel. Would recommend for a quiet get away as near enough to city centre , and to days out in the surrounding area including Cadbury World

    5
    « mum and daughter spa weekend »

    I arrived with my daughter on Saturday for a spa weekend the whole experience from check in to check out was brilliant food amazing we had a thoroughly chilled out time staff so friendly and helpful cant wait to go back

    5
    « Great value »

    Went with my wife for one night bed breakfast and evening meal on a Thursday. The service was exceptional at the evening meal and breakfast. We had the carvery which my wife said was the best carvery she has had. The food was cooked to perfection. The breakfast was again excellent. We also enjoyed the spar facilities- so clean. The room was clean and suited us. We will definitely return.

    5
    « Wonderful Overnight Stay »

    We stayed at Moor Hall on Easter Saturday as we were attending the evening reception of a wedding being held there. We had also booked in for afternoon tea as it was my brother-in-laws 60th birthday also. The bedrooms were lovely especially my brother-in-laws who I had upgraded for his birthday. I had mentioned in my email when booking the rooms that I would like a nicer room for him as it was his 60th birthday. When going into the room there were chocolates left for him and a card to celebrate his birthday which I felt was a really lovely touch. The afternoon tea was yummy and the wedding reception was great. Breakfast the following day was buffet style but very nice and everything was piping hot. All the staff at the hotel were wonderful and very friendly, nothing was any trouble for them. I can recommend this hotel to anyone

    5
    « Daughters wedding »

    My daughter got married at this hotel yesterday . The whole day was expertly managed by Jamie and the room for the wedding breakfast looked beautiful . The food including the evening buffet was delicious and overall I couldn't be more pleased. Thank you Jamie and all the staff of the hotel for giving my daughter a magical day .

    2
    « Easter »

    This was a Easter break and was totally disappointed , we booked for dinner when we got into the country kitchen room there wasn't a table for us , then after we kicked up a fuss we was told no turkey and no roast pots left nor soup , so we went out for dinner at 9 pm , the staff are not pleasant , three out the staff we saw did manage a smile , I wouldn't say we was treated like a four star place , breakfast well there was no milk jug for us the waitress didn't even offer us one just said o no milk jugs on the tables ? , the room was poor stains on the door either ketchup or blood , bed throw had food on it ,

    3
    « Spa Excellent, Food Not So Good! »

    My Sister & I had enjoyed a relaxing day at the Spa, the spa is as good as any, however we did enjoy a fabulous massage - that is highly recommended, however the one thing I would avoid is the food...the service was poor, we pre-ordered and still had to wait 45minutes for salad!! When the actual food arrived it was incredibly disappointing...way too much sauce, it was sickly, the chicken salad was just lettuce really...however it didn't spoil a good day, we would just avoid dining next time.

    5
    « Murder Mystery Stay " The Sound Of Murder " »

    Had a fantastic stay at Moor Hall Hotel , booked for Murder Mystery Evening, food was fantastic, the entertainment was great, the amenities at the hotel are great, the hotel is in a great location, staff were great , all in all a great stay

  • 5
    « Excellent business stop over »

    I stay at many hotels for business, this has been a highlight. Excellent facilities and staff were excellent especially their reception team. All friendly and helpful The onsite carvery was a unexpected bonus!

    5
    « Murder Mystery Night with overnight stay and breakfast »

    Quality evening with full 3 course meal ,Theme night murder mystery, Very professional Actors based on the characters of The Sound of Music. Audience participation and food all 5 star,recommend for birthday celebrations etc

    5
    « Excellent stay »

    I stayed on business.and usually stay at Moor Hall having tried other hotels in and around Birmingham. over the last year or so. Very friendly and professional staff. Good quality room. Breakfast excellent. Lounge snack menu very good value. Overall an excellent stay and very good value for money.

    5
    « Wonderful birthday family weekend. »

    Fourteen of us have just had a fabulous weekend at the moor hall hotel. The staff were excellent particularly Connie who took it upon herself to do whatever she could to make our stay as good as it could be.. as a large party we were treated so well and always had a wonderful space to be together. The hotel itself US lovely and our superior rooms were spacious and luxurious. All in all great value for money.

    5
    « Really impressed »

    Stayed overnight on a package when attending a Murder Mystery Evening. From check in , to walking round this olde worlde building to the room comfort and bar area every thing was excellent. All staff were pleasant , attentive without being intrusive . On a huge plus the bar prices for a hotel were also ( in my mind ) exceptionally reasonable. Never got chance this time to sample the Spa / pool / Sauna area but a return visit to sample the free use of the slippers and fluffy robes may be on the cards. Would have been cheaper maybe not to stay overnight as we love quite close geographically , but I am so glad we did and hope we get chance to again

    3
    « Spa treatments and lunch »

    The setting of the hotel was lovely and the hotel and Spa was very comfortable and spotless. Me and my mom were very impressed with the spa treatments and the staff were lovely and helpfully. However, we stayed for lunch in the bar area. Initially, the lady who served us didn't really seem to know what she was doing and didn't seem to have very good customer service, but did seem more attentive after. We had to wait ages for our food to arrive and we had only ordered sandwiches and chips. The sandwiches were dry and the chips weren't very hot. Considering the standard of the hotel we were expecting much better. Another family also complained how long there food took too. 2 very large parties came in after we had got our food and God knows how long it would have took to get our food if we would have arrived after them. Me and my mom had said after the spa how impressed we were and that we would definitely go back and have a full spa day with the lunch included. However, the whole lunch experience let us down and changed our minds. Can't fault the spa experience though and would definitely recommend that.

    5
    « Excellent stay »

    As ever, Moor Hall came up to the standard we expect from them. Have visited several times and the staff are extremely pleasant and always say hello when they see you. The room was clean and comfy. Will definitely be back again soon.

    5
    « Perfect for our funeral reception »

    We booked the Ladywood Room for my mother's funeral reception. Lovely setting, beautiful private room and excellent service from staff. Food was good, too. Everything perfect for the occasion. Thank you.

    3
    « 2 night break »

    Stayed here recently as we were attending a birthday meal nearby so booked in on a 2 night break for £200 which was great as it was DBB for the first night and B&B the second which was perfect for what we needed. Our room was OK the heater wasn't working but that didn't bother us as the room was quite warm. It was clean and comfortable with a more "traditional" decor rather than modern which was quite a contrast with the bathroom which was a modern porcelanosa suite. The bath didn't drain properly and ended with a foot bath whilst having a shower (this was reported on checkout), and the sink was quite small but all clean and perfectly functional for a short stay. Bed was comfy but if you have a window open at the front of the hotel you can hear everything! Dinner was lovely but beware they will book you a time for dinner and you may not get in if you arrive late! This nearly happened as we got caught in traffic and arrived around 8pm and when asked about booking in for dinner (we didn't pre book dinner purposely as we didn't know what time we'd arrive) they said they had us booked in for 7:15pm! Which we hadn't booked and we were unaware of this reservation! They then had to call the duty manager to see if they could fit us into the oakroom and would call us if this was OK....we didn't get a call but we it chased up and found they got us in for 8:30pm. The food was lovely, very tasty and service was efficient and in line with a 2 rosette restaurant but would be nice if the staff smiled a little more! Breakfast was great, a nice selection of food both hot and cold and the ladies who worked that shift were bubbly and smiling which was nice to see at the start of a day. Reception was friendly but need to double check some info as we were told that four Oaks station was a 10min walk away.....it was about double that! But this wasn't an issue as we got the bus into Birmingham in the end and the lady on reception was a trainee so was perfectly forgivable. We didn't get time to use the leisure facilities but if they matched up with the rest of our stay I'm sure they would have been great! Would stay again ??

    3
    « Nice hotel, apart from room too hot »

    We stayed here for one night in room 154, it was nice room apart from it being very hot, room was above kitchen, breakfast was nice and spa was good, apart from hot tub was a bit cold and had to wait nearly ten mins for it to reset itself again, was busy with wedding, so would advise to check if functions are on if you want a quieter stay.

  • 4
    « Nice Hotel & Spa »

    Had nice weekend here with lovely room and good facilities. Staff were very helpful & friendly. Asked reception for some more milk in the room and it was delivered almost immediately. Bed was comfortable and everything was very clean. Food was good but no better than our local carvery. Breakfast was good albeit a little too cool as the plates were not warm to begin with. Country Kitchen restaurant was full when we went for breakfast but we were shown almost immediately into the oak room restaurant instead of waiting for a space to become available in the country kitchen. This was a much bigger restaurant with lovely decor. Had full use of the swimming pool, jacuzzi, sauna & steam room. The hotel has lovey gardens which are well worth a look around. Overall a good weekend.We would go again but hope they warm the plates up first before breakfast!

    5
    « Fantastic stay »

    We had a fabulous weekend. Couldn't fault the hotel or staff. Definitely come back again. Staff attentive, friendly, chatty and efficient Food was excellent whether in the bar or resturant. Rooms excellent. Enjoyed the use of the spa and definitely chilled afterwards.

    5
    « 70th birthday afternoon tea »

    We visited the hotel for an afternoon tea for my 70th birthday and were not disappointed. The food was excellent and so was the service. The pastry chef should be commended for her brilliant crisp light pastry, her scones and cake. Out of this world. The girl who served us was efficient and very friendly and made us feel very welcome. I can highly recommend them.

    4
    « fantastic stay »

    Staying overnight with 3 ladies, treating one friend's 50th birthday treat. We were treated well by all staff and had a lovely afternoon tea, spa treatment, carvery dinner and of course lovely breakfast. Were too comfortable to move away each time!

    5
    « Brilliant »

    I took my partner for a weekend spa break on valentines weekend. We had such a lovely time, the food was beautiful, the rooms were cosy. The staff were lovely and polite. The spa was clean and very hygenic, also very relaxing. We will be back again soon!

    5
    « Wonderful 70th Birthday weekend »

    Perfect location, excellent room, staffing levels exceptional, nothing was too much trouble for them. Had a very enjoyable party meal in the Country Kitchen and also an evening meal on our second night. I have Coeliac disease and it was good to know that they cater very well with gluten free gravy always and plenty of fresh gluten free bread. On our last day my daughter joined us for coffee who also suffers from Coeliac disease and we both ordered gluten free scones - wow ! - they were the finest we have ever tasted as the pictures shows - we long for our next stay so we can indulge again !!!

    5
    « enjoyable »

    this hotel I can well recommend the staff was 1st class and the hotel was clean, the room as large and well decorated. the food was 1st class. our first time in a best western but not our last. the grounds are well kept and need to go back in summer to sit in them

    4
    « An excellent 50th birthday treat »

    Hotel is located in such beautiful surroundings and we were all given a very warming welcome esp by Connie. The food in the the country kitchen restaurant was superb. If I had to find any fault it would be that accessibility to the spa changing rooms and pool were poor due to steps. Overall a most enjoyable stay.

    3
    « Overnight stay »

    We stayed for one night for the Soul and Motown night on Saturday 5th March. The evening was great, well organised and I'd like to give Jamie a special mention - He organised us a table for two which was much appreciated and his friendly, approachable style is a credit to the hotel. Only criticism would be the rooms. We paid an extra £25 to upgrade to a superior room. Superior it wasn't! The room was dated, had a damp smell, puckered carpets, bathroom was tired with old tiling and a sub standard finish. Definitely in need of a refurb. Overall an enjoyable stay but mainly because we were using facilities/event rather than the room.

    4
    « Bring ear plugs »

    Lovely place, lovely grounds, lovely room, great food, spacious rooms, friendly staff. We used the leisure facilities but they were very busy on the Saturday afternoon as there was an event on, plus it was Mother's Day weekend, so not very relaxing. Much better on the sunday morning when there was only a handful of people there. Didn't have any treatments. My only complaint is that the walls are PAPER THIN. We were in room 77, having gone to bed relatively early we were woken up later by the sound of the two women in the room next door arriving back. Now they were only talking at normal conversation level but we heard almost every word. They may have had the tv on too, or maybe that was the room the other side, or above?! So take your ear plugs just in case!

  • 4
    « Motown night »

    We stayed over at moor pool hall hotel & spa for a Motown evening.. I would recommend anyone who's looking for a great nights entertainment to stay here.. The food was excellent & the staff were very helpful & friendly. We stayed in a premier room .. Which was very comfortable indeed.. Can't wait for the next show..then I will make sure I will make use of all the facilities they have on offer there..

    4
    « great service, friendly and fab food! »

    we arrived to an 'up-grade' to a suite which was a lovely surprise. the staff were very friendly and helpful on arrival. we both had a very good treatment in the Spa - the staff there were so nice too. Drinks in the bar with great service by lovely cheerful staff - and a superb dinner in the Oak Room. the bed was super-comfy (room 133) and the breakfast was hot, tasty and again served by brilliant, friendly staff who could not have been more helpful. And you are right - the local honey is gorgeous! we will recommend.

    2
    « Dated and over priced »

    The outside is deceiving, looks amazing but for the price you pay for the rooms it lets you down. This place needs updating or a big reduction in price. Would not advise if looking for luxury. Place is not that good unless you drive.

    1
    « Woeful afternoon cream tea »

    Having recently undergone surgery my wife decided to treat us both to an afternoon cream tea for 2 at Moor Hall. Such a pity that our experience was so poor. The room we were served our cream tea in was really nice with a lovely ambiance and view over the golf course, such a pity that what we eventually served was not up to a similar standard. I I chose coffee as opposed to tea, (not being a tea drinker) and as soon as I poured same it was very apparent that the coffee was very very strong, on tasting it there was no doubt that it was not drinkable, I drink and enjoy good quality black coffee but this was not good and even stronger than the strongest espresso, I had to ask for hot water in order to dilute this awful liquid. I would be amazed whether anyone could have easily drunk this coffee and enjoyed it. The waiter took away my coffee to add hot water and reduce the strength of it. Even so, it was not good and got our afternoon tea off to a poor start. We were then delivered our 'food' on a 3 tiered stand and it was apparent that the handle was 'sticky'. The sandwiches were of a poor quality. My wife had ordered vegetarian and hers came on a separate plate. The bread was dry and in our view not as fresh as we would have expected, however, what did disappoint was the total lack of filling. I had two of my small pieces of sandwich where I couldn't tell what the filling was, such was the lack of filling and poor standard. I am convinced that whoever prepared our sandwiches would not have been happy themselves had they been paying for this fare. Why such a lack of filling in the sandwich? I now turn to the cakes. We had 2 scones but clotted cream for the equivalent of 1, such was the lack of cream I ended up having one half of my scone with just jam. We then had 2 small donuts that were the type purchased from any supermarket for the kids, they were tasteless and dry. Without dragging out my disdain at what we were served, the remaining cakes were not what you would expect. Where was the homemade Victoria sponge or similar cake? My wife paid for this 'treat' and I feel awful complaining, however, I feel so annoyed that she had spent her hard earned money on what was very poor and expensive fare. Come on Moor Hall, you should be better than this.

    4
    « Lovely relaxing weekend. »

    Myself and my mum had a weekend at Moor hall for a bit of R&R. She booked on a bed, breakfast and 3 course dinner offer and all were fab. After getting a little lost looking for our room we eventually found the lift. Our room was lovely! Very spacious twin beds and a hamper on arrival which I thought was a nice touch. We had a very pleasant nights sleep even with there being a big party down stairs. No noise at all! The food was fab and a great choice, something for everyone. We had pre booked into the spa for the hot stones treatment and my i'm glad we did. Hands down the most relaxing spa treatment there is! The girls in the spa were lovely too. Over all there's a great feel around this hotel and I would definitely stay again and recommend.

    4
    « well worth a stay »

    We stay in room 76 which is a good size and well equipped. It has all the luxuries you would expect from a best Western Premier. The bed was very comfortable, the tea and coffee facilities where very good with a 2 person cafetiere, And also the touch a couple of apples is appreciated. The only negatives were The bathroom floor could get extremely slippery when wet, and that we found it very difficult to control the heating. This definitely wouldn't put sustaining this location again. I have to say the staff are very helpful and very attentive.

    5
    « Friends suprise 30th spa stay »

    I booked this hotel spa stay through wowcher for my friends 30th birthday. Four of us stayed over night in 2 double rooms. Tones and slippers were provided. We was not disappointed, the service and stay was lovely. We had a small hamper on arrival delivered to our rooms, rooms were clean and spacious. We paid additional for our treatments but evening meal & breakfast was included with great choice. Restaurant staff was courteous & polite. Will definitely be returning here and have recommended to friends and family ??

    2
    « Disappointed »

    Ladies at front desk were very helpful. The room I stayed in was a good size but the decor felt very outdated (same applies throughout the hotel). Main things I was disappointed in was the wifi speed. I could hardly load a page on my laptop let alone watch any videos. And the main reason I was disappointed with this hotel was the service I received at the bar. I asked for a chicken salad and it took 46 minutes to arrive. How does a chicken salad take that long. When I asked the staff about it they replied "I don't know, I wasn't here when you ordered it"

    5
    « Wedding at Moor Hall »

    We were very fortunate to hold our wedding at Moor Hall on Valentine's Day. We could not have wished for a better day. Everything went perfectly. All of our family and friends have commented positively on the food, the service and the hotel staff. We would like to thank Jamie for his organisation and care throughout the day. He was brilliant. We've just returned from our honeymoon and reflecting back on the big day, it could not have been any better. Thank you to all of the members of staff that made our big day, exceptional. Thank you D & J x

    4
    « Beauty treatment »

    I visited Moor Hall for a full body Swedish massage which was purchased as a valentines gift. My massage was lovely and the therapist was helpful and advised treatments to try. The only thing I would comment on is during the treatment I could hear members of the public talking and although the therapy rooms are decorated nice they a light colours whereas a deep purple/red would feel more spa like. Maybe have some relaxing music on in the area where you wait for your treatment.

  • 3
    « Comfortable, well-appointed hotel. »

    Pro: Based in an impressive hall in extensive grounds, surrounded by a golf course and including a spa with excellent pool. Friendly service, comfortable lounges, spotless bedroom with outsize bed. first-class full English breakfast. Con: No lift, most bedrooms up one or two long flights of stairs: nobody mentioned this or asked about disabled access when we booked by phone. Nor did the reception staff warn us when we arrived (early afternoon) that both restaurants were fully booked for the night, which left us eating in the bar which offered a fairly basic range of meals. Cold keg beer only.

    4
    « Night without the children »

    I took my husband to Moorhall having been there on a girls weekend. On the whole we had a lovely stay. However there were some minor issues during the stay which were addressed immediately by the staff, to our satisfaction. I would definitely stay there again

    4
    « Lovely stay »

    Me & my friends had a lovely stay and enjoyed an hour or so in the spa. Check in was quick and the rooms were clean. We made a reservation in the Country Kitchen for 9pm which may have been a bit late. The staff were tidying around us and preparing tables for breakfast the next morning which made us feel rushed. The next morning at 10.10am we had a knock on the door from two ladies in black and pink tracksuits claiming to be house keeping. This seemed strange as they had a small bucket and a few cleaning supplies and were dressed in adidas tracksuits for work. I asked if we had to be out of the rooms by 11 and they had no idea. Overall it was a relaxing night away and would go again.

    2
    « Spa day.... »

    Myself and my Mum booked a Spa day here for mum's birthday treat. When we arrived we were told that we couldn't book any treatments as they were fully booked that day. It would have been nice to have been informed that we needed to pre-book these! Lunch was ok, the food was so so. The room where spa guests are taken to eat is dire. It seems spa guests are kept out of the way! We used the pool area, jacuzzi and the steam room during the morning, which was lovely but after lunch there was no where to sit, and the steam room, sauna and jacuzzi were constantly full so we had no choice but to stay in the pool as there was so many people in the pool area! With 4 hours of our day still remaining and not being able to have treatments, this was not what we wanted, so we left early! The changing rooms are too small and the showers smelt like urine! A disappointing day overall! Will go elsewhere in future!

    4
    « Excellent »

    Went for afternoon tea for a baby shower. The private room was grand and we all loved the afternoon tea. Very efficient service without being intrusive. The only thing would have been to show us the way to the private room as it was a bit tricky to find.

    1
    « Disappointed, what a dump. Cold and dirty. »

    Welcomed by a cold room, with a net curtain hanging off and a wide open window. Turning the radiator on sounded like a pool flume with a massive drop. Someone has sprayed the toilet door, and no one has cleaned it off, possibly ever? Someone needs to employ a French Polisher, or maybe just chuck this stuff in the bin. When they are at it they could replace the 30 year old wall paper, and maybe rehang the non straight TV on the wall. Just this time don't put it in front of a picture.... Well thought about. Holes in the wall, trim missing and a telephone from the early 90s, not to mention the nice beds that are so soft I think I will roll of them all night. Oh and look at the lovely ironing board cover, going to have fun trying to use that. This is a joke. Someone come and straighten the lampshades yo and give them a dust. Two days here, not looking forward to it. Please come and give me a refund so I can stay in an I is somewhere.

    5
    « A Freindly well run Hotel »

    Having stayed at this hotel for over 3 weeks i can honestly say that the service, food and the amenities are of a consistent high level. The location near to Birmingham is ideal for buisness and pleasure but far enough out of the city for a quiet relaxing break.

    2
    « Ok ish but tired »

    Stayed here on business and thought it was ok but tired. Menu choice was limited and they ran out of steak, really! The rooms were comfortable but limits strength in the shower and water not that warm. Staff were friendly, hotel pricey for what you get

    4
    « Good time in the Midlands »

    Down a leafy lane past some substantial homes to an old Hall . Golf club on the doorstep. Comfortable warm room. A selection of retraurants to sample depending on tast and pocket. We chose the caverry. Good food and plenty of it ,wine well priced. Leasure club on site

    5
    « Another fantastic stay »

    Visited for a 2 night stay incorporating Burns Night event. Stayed in a Superior room which was fantastic, very spacious.The Burns nights was briliant. Good atmosphere and lots of laughs. We ate in the bar on the Thursday eening which was lovely. We also had afternoon tea which was very good. Drinks are a good price and the staff are very friendly. We used the room service which was quick. The drimks arrived before the food and the food arrived hot within the time we were told. its a beautiful place, looking out of the golf course with a nice pool and a spa. The Oak room restaurant is delightful. The Country Kitchen restaurant is a cavery style which I don't like personally but the food smelt great. Breakfast was excellent, choice of eggs - I recommend the poached... large choice of hot items and choice of continental too. We have stayed several time and will definately return in the future. Their special events/tribute nights are great.

  • 4
    « Menu tasting for daughters wedding. »

    Staff were very attentive, polite and smartly dressed. Beautiful food which is making it difficult to choose are final menu for the weddind, the only thing we know for sure is that the food will be top class.

    5
    « Hen party spa day »

    We recently visited here for a spa day for my hen and it was lovely. The facilities were clean and nice. The staff were lovely and looked after us really well (especially the bar lady Connie, she went out of her way for us all, such a lovely lady). The food was good and we got our own room to eat in. The only negative I have but its nothing on the hotel is that some of the members that go can be quite rude as it seems they don't like parties going to the spa from comments they made whilst we were there. But overall I would recommend this hotel and think I'll be bringing my partner to stay a night as it was lovely. Thank you moor hall :)

    5
    « Spa Day »

    Great day fantastic service especially from the waitress Connie. It was my daughters Hen Party day and we had a lovely day. The meals were out of this world and they catered for my daughter who can only eat gluten free food. We had a truly wonderful day and relaxed by the pool and in the afternoon by the fire. The treatments we had were truly relaxing and we each experienced a different treatment such as manicures, back massages and hand massages. Thank you to all the staff and especially to Connie who went out of her way to make the day truly special

    4
    « everything you expect and more »

    room fine, breakfast served by "Mrs Overall" but as it was Sunday that's fine. Reception and duty manager exceptional. Art work in Oak room pretty cool and the history of the manor was interesting. parking good, and a well organised function. Yep, we loved it.

    3
    « Some good bits, a few not so good »

    Overall this was a nice hotel to take my mum to on a spa break. The hotel is full of character with amazing wood panelling and stained glass. The room was clean, with comfy beds and tea and coffee making facilities. The spa facilities were nice, with very relaxing treatments.The staff are very helpful with a good level of service. Dinner in the oak room was good quality food with plenty of ambience. As part of the deal we were on, we had a voucher for pre-dinner prosecco and canapés and these were excellent and a lovely bonus. On the negative side; we were surprised at the lack of complimentary toiletries in the bath room. There are several hidden extras food wise; it states that dinner is included in the room rate, but when you get to dinner, the menu states you are entitled to £28 spend. The mains especially in the menu were quite highly priced and for £28, depending on your choices, you may not even stretch to two courses. At breakfast, items on the menu were at a supplementary cost compared with the self-service breakfast, and whilst I was looking forward to eggs benedict I wasn't going to pay £13.95 plus £2.50 surcharge for it. Lastly, the treatments we had booked in the spa were more expensive than when I booked them a month ago, due to a price rise. However, the spa did not tell me this until the treatments were over and could not honour the original price. I have since emailed the spa manager, but have as yet received no reply (3 days on).

    5
    « Spa Weekend Treat »

    "A very brief but luxurious stay, we stayed at the Moor Hall Hotel and Spa for 1 night. Located on a pedestrian or walking street along the old town square in Sutton Coldfield. The hotel is an old building but well renovated into a 5-star hotel; it's a beautiful family run hotel with open fires and beautiful internal and external surroundings. The quality overall was excellent, and everything was clean and spotless. The bed linens were an absolute delight. Pure comfort and there was plenty of room to spread out the luggage and put clothes away. The stay was superb. On arrival our room was ready, a very luxurious, clean and impressive family room, consisting of 2 double beds. Our evening meal and breakfast was included within our price which was catered for according to our dietary requirements (halal meat). All the meals were absolutely delicious, including the carvery which was also a very good value for price. Breakfast was excellent with a wide selection of hot and cold offerings, fresh fruits and juices, full English breakfast veg and non-veg and many more. We requested for a late check-out, it was approved. The reception personnel were very helpful, friendly and eager to please as well as all other staff including the night porters. The Spa staff were extremely accommodating and helpful even at short notice. A very relaxing 50 minute massage which was also included within the price. All staff were very helpful and extremely accommodating. Nagena, Alyia and Farah Going back in the summer can't wait"

    5
    « My pre up 70th birthday treat »

    Met in the bar area for drinks and looked after as usual by the lovely Connie ,then went on to have our meal in the country kitchen,great as it always is ,looked after byJoe nothing to much trouble for him ,he arranged for us to have our coffee and wine in the snug area afterward ,had a nice relaxing time with my seven lovely friends .Thank You Moor Hall always love coming to you

    5
    « Moor Hall Spa Day »

    Thoroughly enjoyed a spa day experience, as a gifts from some great friends for a big birthday. Everyone was so helpful and polite. The place was very clean and the treatment rooms tranquil. Perfect. The staff were excellent and very helpful.

    4
    « Practical and comfortable »

    A great hotel for a business stay in Sutton Coldfield. A country house hotel with great food. A variety of clean and comfortable rooms with fee wifi. Outside terrace to enjoy a drink. Bar reasonably priced for a hotel. Two restaurants, one with sit down menu, the other with a serve yourself buffet. First choice for the area.

    5
    « Great Break and Burns Supper »

    Excellent rooms with quality breakfast, Country Kitchen Restaurant super value and great choice. SPA and pool facilities excellent and in good condition with caring staff. Well organised Burns Supper good value including room first organised function attended will try more

  • 5
    « A real pleasure. »

    This is a beautiful hotel with many appealing features such as the roaring fires on a cold winter's day and excellent food. What made it extra special for me was the service and the friendliness of the staff who went out of their way to ensure that everything was perfect. I was sorry to leave.

    4
    « Return Visit »

    A second stay at Moor Hall. Last visit was September 2015 for our son's wedding. This time for a family reunion. It felt good to be back especially after a long journey from the North of England. We arrived very late in the evening but were welcomed by late night staff and a warming fire in reception. The bar was empty but again the staff on duty were welcoming and pleasant. Our room was not as good as during our last stay... large and comfortable but the bathroom needed some TLC! However I do enjoy staying at Moor Hall and as it was only for one night managed the bathroom. For information it needed taps to be replaced as they were not the correct size for the basin and water came over the side continuously, The lighting was poor and the magnifying mirror on the wall not in very good condition. All simple things which if replaced could make such a difference to the comfort of the room. Without doubt the heroes of Moor Hall are the staff. Nothing is too much trouble and they are consistently pleasant, courteous and greet visitors with smiles. As it was Saturday the main dining room was not open for breakfast which was a pity as eating in there is a much more pleasant experience than the alternative dining room. Unfortunately it was overcrowded and claustrophobic. However the chef prepared alternative eggs without hesitation. It was difficult for the staff as the dining area was very full and queuing at the breakfast bar was unpleasant. We booked the "Oak Room" for a family party.It was a great success. The food was delightfully presented and overall very good. The staff on duty in the Oak Room were wonderful, particularly the maitre d'. Constantly making sure that all was well. Must also mention the lady on duty in the bar... excellent. Moor Hall once again made sure that our visit for a family reunion was a good one.

    4
    « Well run, good value »

    Impressed with Moor Hall on a one night stay with family between Christmas and New Year. We were on a very good deal but the staff went out of their way every time in terms of service and are clearly very well managed. Hotel is attractive and well presented. It's close to major roads in West Midlands (Tamworth snowdome, Drayton Manor, Belfry etc) but quiet.

    5
    « Beautiful hotel! »

    We visited this hotel as we had saved up Tesco clubcard points and decided to treat ourselves to a weekend away, with the discount using our points. Well, what a lovely place! Lovely, spotless room, nice staff, fantastic swimming pool with cosy chairs, sauna, steam room and jacuzzi. Pretty grounds to have a walk round too. Breakfast was delicious and the staff friendly and helpful. For dinner we visited a toby carvery and a pizza express, both only 10 minutes away. We'd love to return next year when we've saved more clubcard points for another discount. Highly recommend!!

    5
    « Wonderful Customer Service and Location »

    Many Thanks to all the staff employed at Moor Hall hotel. The whole experience was very enjoyable and quality of food in both restaurants was fantastic. The location is lovely with beautiful walks. I highly recommend this hotel to anyone who may be interested.

    4
    « Lovely Hotel in a Great Location »

    We stopped at Moor Hall to celebrate my wife's big birthday. We had a spa day on the Friday which included dinner in the Oak Room and breakfast. Then a meal for all the family (24 in total), on the Saturday in the Country Kitchen. On the Sunday we had dinner in the Country Kitchen and a 6.00pm late check out so we could use the spa facilities again. Moor Hall is a lovely hotel with many nice features. Ideal for couples and families. The Oak Room is splendid and the food excellent. The Country Kitchen is more of a carvery but still good value. The staff were friendly and the service was good. All our demands were catered for were possible, which included changing the layout of the tables several times in the Country Kitchen shortly before our family arrived. Nothing was too much trouble. I got the impression that the staff were used to arranging things and helping people plan their evenings. This helped alot. It was clear that the hotel was aware that it was my wife's birthday as they added nice little touches such as an upgrade to a feature room (highly recommended). They even remembered a birthday card and some goodies. A small but nice touch as so many hotels don't bother. Food was excellent in the Oak Room and Country Kitchen. Everywhere was clean and the staff were polite and helpful. Some small points that didn't ruin our stay but could have been a little better - When we first attended the spa we weren't shown around, just pointed towards the stairs leading up to the pool and gym. We've never been before so would have liked a tour. Also it was a bit of a tussle keeping track of spending as the deposit for the meals I paid for weeks ago weren't taken off the bill, the late check out was £60.00 but it had been added on twice. Also it should have included dinner in the Country Kitchen but this was also charged for. But once this was pointed out it was all corrected without any hassle. It's the same with any hotel I guess, there are multiple bits of the business charging various items and you just need to keep an eye on it all so any mistakes can be corrected. As a wedding photographer in a past life, I'd also recommend this hotel for weddings as the interior and grounds are superb. A little hidden gem just over the road is Mitchells Shopping. It's a collection of art and craft shops. Just turn left out of the front gate and you'll see it sign posted on the right. I love Moor Hall. So much so that I've applied for a Best Western card to gain points as I know we'll visit many more times this year. In the Summer the gardens are wonderful and in the Winter you can always find a cosy corner for a coffee and a book read.

    4
    « one night stay »

    Stayed one night this week on arrival reception were excellent and professional. The room was clean and very comfortable. Breakfast was good served from 0630 hrs. This was my first time here and I will return and would recommend

    2
    « Disaster stay, so disappointed »

    Contrary to the majority of reviews on here, we didn't enjoy our stay and won't be returning. My partner booked this for my birthday - an overnight stay with dinner and breakfast on a Saturday night. It had the potential to be amazing as the grounds and spa are lovely. Unfortunately it ended in a swift departure and tears! The room was spacious and clean with a good size bathroom. No complaints there! But everywhere needs some tlc...a light bulb required changing in the bathroom, wonky lampshades..this was reflected throughout the hotel. Things that are so easily rectified. We used the spa including the jacuzzi and steam room. Rather lovely and indeed relaxing. The problems began to arise around dinner. We had a 3-course carvery dinner booked for 7pm. On arrival, the table was covered in crumbs despite us being the first guests in there. The food was unappealing and we endured a 20 minute wait for the greens (undercooked when they did eventually come) so we couldn't have our main course until they had arrived. Admittedly we were offered complimentary drinks for the long wait, but it was pretty awful considering they knew guests were booked in from 7pm. It should have been no surprise! The actual food was ok but pretty uninspiring. Desserts were manufactured. It felt like a canteen meal. Service wasn't much better either. Lots of tables being moved around, conversations shouted across the room and general rudeness ensued. The restaurant manager seemed to have an odd manner with me which upset my partner. We had a terrible nights sleep as there was a party taking place in the main dining room. The room next door was also incredible noisy, both up late and awake early. I think we had 3 hours sleep at most. My partner had to complain at reception to ask them to do something about it. Breakfast was ok but we were forgotten about after attempting to order poached eggs. The waitress apologised but by then we had had enough. A £50 retainer or whatever you want to call it was taken from my partners card , apparently for drinks we might have charged to the room. Protocol as with most hotels, but instead of only holding this fee, it won't be returned for 5-7 days! Madness! We have been offered 25% refund pending management discretion following our complaint about all of this, but we await the outcome. Just a bad stay with terrible customer service and food. Hardly a birthday of dreams. I'm gutted for my partner as he really wanted to make my birthday special :-(

    4
    « Perfect stay »

    Recently visited moor hall hotel and spa for a days relax with my partner before starting back at university. Originally we found moor hall on wowcher, but as the hotel could not carry out this deal on a Tuesday our room was upgraded to make up for this. We were very satisfied not only due to the quality of the room, but also with the spa facilities, the sunken garden which we visited on our last day, and the food served in the evening and for breakfast (We chose to have the English favorites platter to share which we would highly recommend). Our stay would definitely have made 5/5 if it hadn't have been for a lack of smiles from staff and a few cleanliness problems including a dirty spoon and a spillage in our fridge, however we would love to stay again.

    1
    « Apalling Customer Service »

    Booked a Spa trip for 16.01.2015 as a birthday present for a friend for 5 people. We were given times of treatments and were all really excited to visit. We picked the hotel as it was central for everyone to travel to from all over the UK had excellent trip advisor reviews and the spa deal was amazing value with 28 pound going towards dinner in the oak room restaurant. We have all made travel arrangements and the birthday girls partner had put money behind the bar for us all to enjoy. We have today received and email stating that they can no longer accommodate our treatments. I could understand maybe 1 or 2 mix ups but 5 separate peoples treatments? It is apparent that they have received an offer from another group who will pay them more money, however given their inadequate response I assume we will never know. I would like to confirm that the booking was made yesterday after several phonecalls checking availability so I therefore cannot fathom what has changed in 24 hours. We now cannot get another spa in Birmingham for next weekend as there are 5 people and that is an awkward number for any hotel to accommodate and it isn't exactly much notice. Not only that even if we wanted to we couldn't book anywhere else as our money is tied up with this booking. Quick enough to take our money but seem to have issues with quickly refunding despite their mix up. We are still yet to receive an apology. Not only can we no longer go but we are all down on the money spent for travel arrangements. BOOK THE SPA WITH CAUTION!!! YOU COULD WELL FIND YOURSELF DISAPPOINTED AND DOWN ON CASH!

  • 4
    « In reality probably a three, but deserving of a four as the staff and bar area are great »

    A last minute meeting necessitated me booking a hotel in Sutton Coldfield area. I paid £75 for a single, one night excluding breakfast. I was a little unsure as to whether or not it would be worth the money or not. I still am. I walked the 1.5 miles from Sutton Coldfield station. As the hotel is down a fairly dark country road, it would've been a big help to have had lit signage on the road, so as to help me see where the hotel was. As it was, I missed it and walked straight past. Check-in was quick and everything was explained courteously. I was given room 124 which was a small single. The room was warm and clean, as was the ensuite. The shower could do with some attention but other than that, all okay. I was pretty confident that at £75, I was not getting value for money. Had it been a double, £75 was probably spot on. The downstairs bar area is lovely. The ambience coupled with the service made me reconsider my evaluation of the £75. Perhaps I was being too mean. I ordered a baguette sandwich, which for the cost £6.75 was great value. At this point, I thought yup £75 probably just scrapes through as a fair price. The shower in the morning was quite entertaining as the head needs replacing and water was firing in every direction other than downwards :) Easily resolved and I'm sure a few £ will fix it. Having had a late night, I got a bit lost finding the way back to reception to check-out. Again, some more signage internally would be very helpful. I walked from the hotel to Four Oaks station - probably the wrong way - as it was again 1.5 miles. Nice to see well cared for grounds though. Pros - staff and bar area are really nice. Cons - still not sure £75 for a small single is good value Would I stay again, yup. Would I recommend it, yup. Just make sure the room rate is slightly better

    5
    « Best Western - Moor Hall Hotel & Spa »

    A special place primarily because of the wonderful staff and the first class facilities. Thanks to all the people front of house and behind the scenes who made it possible. If you were to know us and the fact that we drove 130 miles to come back for a second visit within a couple of months says everything.

    5
    « Twixmas Family Break »

    Just returned from our second visit this year and we weren't disappointed . 14 in our family ranging in age from 7 to 76 and we all had a fabulous time.Cant fault the staff for their excellent customer service...nothing is too much trouble. Special mentions to Pat, Duty Manager,Charlotte on reception, Dan in the bar and Georgia in the spa. The rooms are spacious and clean, food is plentiful and bars are so welcoming with real log fires. We look forward to another break away.

    5
    « New Year's Eve Break »

    Four of us recently visited Moor Hall Hotel for a two night break, including New Year's eve celebrations. We were travelling from Bedfordshire, so visited Warwick Castle en route, which was definitely worthwhile. Parking at the hotel was easy and we were soon greeted in the reception by a warm fire and helpful staff. We had decided to upgrade to a superior twin bedded room beforehand which was only a few pounds more, but well worth it. We had two double beds, seating area with comfy settee and large bathroom with shower and separate bath. All the food during our stay was excellent, as was the service we received - nothing was too much trouble. Our stay included the New Year's eve buffet and disco, which was well worth the money and great fun.

    5
    « New Year party package »

    Booked Moor Hall for their New Years Eve Buffet Disvo package. Left it late to book do was limited with the accommodation that was left, so ended up having to book a jacuzzi bath room. I was fairly worried that at almost £400 for the package for me and my wife was a little on the expensive side, so to say I was a little apprehensive about the quality would be an understatement. However, I needn't have worried as from start to finish the whole thing was great. Fantastic room with a huge jacuzzi bath and a walk in shower to boot, lovely big bed and the room was even stocked with luxury robes to relax in. Also little touches like being given a welcome basket with orange juice, fruit and chocolate in made it even better. The night itself was fantastic and the food for the buffet, the disco and everything involved was great. Staff were very polite, helpful and seemingly happy to help in any way possible. All in all it was a faultless stay...topped off with a superb breakfast in the morning. I'd definitely recommend Moor Hall and in fact we're already looking to come back for a spa weekend on the strength of our stay. Thoroughly recommended. Thanks to all the staff for making New Year's Eve 2015 memorable.

    1
    « Carvery - give it a miss »

    We went for a carvery. Very disappointing food. There was a starter selection which looked as if it had been out for days and was very poor and very little choice. The carvery did not have beef on as it was not cooked and the fish was a curled up piece which had been sitting or hours. The desserts were a few pieces of cheesecake and 2 peices of coffee cake. No fruit and no cheese. All very disapointing and we would not return. For £16.95 the local Toby is better value. Maybe they had run out of food after Christmas???

    5
    « BIRTHDAY CELEBRATION AT CARVERY »

    Sunday 6th December 2015, I booked the Country Kitchen Carvery for a family meal to celebrate my 60th birthday and was delighted with the way it all went. The Menu was excellent and catered for all food tastes ? from Great Grandchildren to Grandparents. Can't thank the staff enough for making the day so special, for being so friendly and helpful. Nothing was too much trouble ? even when I changed the seating plan at the last minute! The festive setting also added to the ambiance and the whole family thoroughly enjoyed the afternoon.

    4
    « brief overnighter »

    We stayed here for 1 night whilst visiting friends nearby & booked a couple of rooms as older & younger kids with us. The drive up to the hotel & surrounding area is lovely. Very friendly & efficient check in. Our family room was very generous - being 2 rooms with a connecting door in fact, with a separate twin for the older kids. Breakfast was a fine assortment & well presented - all fresh & plentiful. We were impressed by the amount of Christmas decorations all around the hotel - which is fairly large also. Our stay was brief as we were out with friends for the evening & no chance to try the restaurant & use any of the facilities - but all looked promising. For the price we paid the hotel has a luxury feel compared to other more "generic" hotels we have used. I also dropped my wallet in a corridor & was called the next morning by a guest who found & returned it - if they are reading this then many thanks again & perhaps the hotel attracts such an honourable class of guests.

    5
    « Very good hotel and restaurant »

    We are lucky to have a choice of a number of family owned and managed businesses to choose from in this area. Moor Hall, Fairlawns, Swinfen and Lea Marston all offer excellent facilities and a level of service that are rarely matched by corporate hotels outside of London. Well done to all concerned.

    5
    « fantastic hotel »

    Stayed at this hotel for 2 nights over the Christmas period. From the minute we walked in the door it was impressive. The welcoming reception area with a roaring open fire was immediately inviting. The rooms were beautifully presented. All staff were very friendly throughout the whole stay. Breakfast every morning was delicious. Even had room service one evening which again was superb. Definitely recommend this hotel.

  • 5
    « Christmas gold party night »

    A small party of four but many larger groups. Pleasant area to meet outside the Charter Suite. Fab decorations throughout. Food was excellent. The maitre 'D and his staff were super efficient. We were not kept waiting and food was hot. Each table had crackers balloons and party poppers. We pre ordered a wine package which was at the table when we arrived. A good price also. Table promptly cleared after coffee ready for the disco. A very good dj who had everyone dancing throughout the night . We couldn't find any fault with the organisation of the party. A brilliant night.

    5
    « Spa break to remember »

    From arrival to departing we were treated very well. All staff were very helpful and polite. The room was fantastic. We had dinner and breakfast in the country kitchen we were really impressed with the quality and amount of food on offer. We are already planning our next stay. 10/10 for this Hotel cannot recommend enough it was fantastic Thankyou.

    5
    « overnight spa break »

    Excellent overnight spa break.. We had afternoon tea on the terrace followed by treatments and use of the hotel facilities which were very clean and well kept and very relaxing... We had an upgrade on our room and it was excellent.. Good size and very clean and comfortable.. Our evening meal in the oak room restaurant was the best I have had yet.. The food is amazing, many compliments to the chef.. Our overnight stay was flawless and our country kitchen buffet breakfast in the morning was delicious ?? . I have been on 4 occasions to an overnight spa break and I cant fault the treatments food and facilities I will definitely be booking another one soon!.... Highly recommended for a relaxing night away...

    5
    « Fantastic stay »

    What a fantastic stay. Reception staff very efficient and friendly. Not pretencious real Birmingham hospitality. Great 1st impression ? Great room very clean warm and cosy. I have not slept well for the last 17 years after a serious accident. Last night I slept soundly in a superb bed, pillows really comfortable Perfect... Really refreshing and enjoyable stay. Very, very quiet room 16! Pool and saunas spotless. Can't fault anything. Will return in the new year with family. Great setting too. Thanks to everyone. Merry xmas

    3
    « Dinner dance venue »

    Rooms and general facilities of quite high standard and the hotel is good venue for large occasions, usually. However on this most recent occasion the food served was well below the standards experienced in previous years.

    5
    « Wedding reception Nov 2015 »

    I write to express my great satisfaction to everyone at Moor Hall who contributed to the wedding celebrations of my daughter and son-in-law on Saturday 28 November. The professionalism with which the event was arranged, organised and carried out was second to none and the courtesy extended by all staff was exemplary. From our first contact with Sally, I felt that our arrangements were in safe hands, her organisation and clarity of communication without question. To the food tasting event, which was a great pleasure. Our thoughts and comments were discussed and clearly noted. And the event itself. The meals were professionally presented, well timed, courses quickly served and cleared, of extremely high quality and consistency and extremely tasty. A few guests with last minute dislikes were catered for instantly. Jamie, a true professional without doubt, showed a keen awareness of all aspects of the event and was in constant touch with members of the party. He knew exactly what he was doing. The candlelit Charter Suite looked stunning, richly decorated, the background room and table lighting at just the right level. Everything seemed fine. I could fault nothing. I could go on. There is much I noted with pleasure during the day. But here I have a problem. I have mentioned a few people only. I noted many Moor Hall staff contributing on the day. Everything I witnessed pleased me. I met a number of staff but many I did not have the pleasure to meet. I want to thank them all.

    3
    « Spa Day Package »

    Went to Moor Hall for a day Spa package last week. I have been here a few times, only to the spa days you get all day starting in the morning they offer you Tea or coffee with toast or a biscuit, light lunch as much as Tea Coffee and water as you like during the day, use of the gym swimming Pool sauna 20 minutes facial afternoon short cake with Tea Or Coffee before you leave. I don't think much of the dinning area where you sit you to have your lunch could put quests in the nice dinning area where they put you to have breakfast when you get there! The sandwich's I had were awful stale bread I hate stale bread it as to be fresh for me I had some curly Chips they were very salty not good i like my salt but not that much. last time I went there they gave you a desert not this time it must be one of their cut backs. not sure I will return.

    5
    « Wonderful location »

    Residential conference. Attentive staff, very comfortable room, leisure club great. Pool open from 7am to 10pm so plenty of time to get there. Oak room restaurant very pleasant. A bit isolated but peace and quiet is superb. Wi fi strength sporadic if there is a downside

    2
    « Terrible room »

    I booked this Hotel because of someone's recommendation but we had very unfortunate experience.booked through Secret Escape. We were given Room 15 and as soon as we opened the room my heart sank because it is half the size of our bedroom and very dark with a small window looking into hedges few yard away. I use a breathing apparatus for sleep and there was no power point near the bed. I complained about the room but instead of changing the room they provided me with a long extension lead for my apparatus. So it was far from a luxurious break as advertised by Secret Excape. Some of the menu in the Oak Room is not up to the standard of a four star hotel although the room is beautiful and staff very friendly. The Leisure Center is very nice and it was some consolation. I have now learnt to enquire about the room before I use ?Secret Escape again.so that the luxery escape form your home does not turn out to be this experience again.

    5
    « Great hotel and freindly staff »

    me and my wife tobe stayed here on a sunday night. Checked in at 2pm with out any issues staff sorted our room out and it was fab warm clean and quiet. the rest of the hotel was loverly and all staff very helpfull and freindly. we had a cavery sunday tea time which was about £17 each but was fantastic. we had a choice of starters then for main there was a choice of meats and all veg was cooked fresh (so nice). Then we had a choice of 5 deserts and then

  • 5
    « Fabulous Stay Great Service »

    We stayed for 2 nights on 20-22 November. Staff were very helpful and we were upgraded on arrival to a beautiful room with a 4 poster bed. Leisure facilities were great, hotel was lovely and the grounds are really nice for a short stroll. Reception staff were incredibly helpful with recommendations for places to eat when we couldnt book in for dinner at the hotel as they were fully booked. Would definitely return.

    5
    « Rally Awards do »

    Stayed here for the rally Awards ceremony. The presentation room was beautiful as was the hotel itself. The food was delicious and our room was really nice. The staff were polite and helpful. I wished we'd had more time here. The gardens are a must

    5
    « excellent hotel »

    very pleased with hotel. And staff were brilliant would stay here again food was very good and the carvery was beutiful and at a good price. the staff that worked there could not do enough for you. the hotel grounds was beutiful and relaxing.

    4
    « A very pleasant retreat »

    A warm welcome by the reception staff, very attentive and asked me if I would like a table in the resturant (I opted for the lounge bar) for a lovely burger and fantastic onion rings. Beer was a little pricey but fine. Wifi was avilable throughout. Overall a very pleasant experience that I would repeat.

    3
    « Rooms and breakfast great »

    Stayed at this hotel for a weekend for my partner's birthday. The room was clean , warm and comfortable. Staff at reception were friendly and efficient. Went to the lounge bar for something eat as the restaurant was full ,we ordered fish and chips which took about half hour to turn up .The food was disgusting fish was dry and batter had too much bicarbonate the chips, as the waiter described as hand cut chips was black and soggy , will never be having that again . For day two 29/11/2015 we went for breakfast staff was great food was hot and fresh . Lady at reception at the sauna was great . For dinner I had reserved a table for my partner's birthday, when we got there , there was no one greeting . Then a young lady called Jess turned up and ask if we had a table reserved. I ask her whats on the menu for the evening which she was not sure as she told us the fish was salmon but when we went to the carvery it was sea bass .The food on the carvery was cold , pork and beef was displayed in the same container , this is not acceptable. Yorkshire pudding was hard and cold ,was not impressed at all as it was a birthday celebration. Staff were more keen to stand in the small room by the greeting area and have a laugh than pay attention to diners Over all I would stay at the hotel again but would not eat from the carvery or the lounge bar as it was a let down .Would love to give this place a five but was let down by the standard of the food

    5
    « 29/11/15 »

    A well positioned Hotel away from busy roads and very peacefull. Impresive as you drive up. Used as a stop over from visiting the Good Food Show at the NEC. Helpful staff, will use again if in the area.

    5
    « Perfect »

    I couldn't fault this hotel, from the upgraded room to the glorious food, The Oak Room restaurant was pricey but well worth it, good service fabulous food. The breakfast in the Cottage Room was fresh and plentiful. My only regret was that it was winter and dark and I couldn't make use of he fabulous grounds. Only 25 mins. in rush hour from the NEC.I will be going again in the summer..

    5
    « Weekend break »

    Good value for money, clean and tidy, staff couldn't be better. Fantastic weekend break for all the family. Fantastic breakfast, pool and spa facilities relaxing, clean and well managed. Plenty of parking.

    5
    « A fab girls weekend »

    We stayed here to celebrate a "landmark" birthday. Everything In the hotel was well organised, staff were great and the room was clean, airy and large. Breakfast was good with a large choice and plenty of staff both days. We all had treatments in the spa which were professional and relaxing. Will be back !

    4
    « Comfortable friendly hotel with good facilities. »

    Situated in large grounds with adjacent golf course, The Moor Hall is a lovely place to stay in the Sutton Coldfield district. The pool and spa facilities are very good and the bar and food very adequate. Plenty car parking and not too far from motorways.

  • 5
    « Amazing Night Away »

    We stayed at Moor Hall on a celebration package which include dinner, bed and breakfast with half a bottle of champagne and chocolates on arrival. We arrived and were checked in by 2 very welcoming and friendly receptionists. The room was stunning and had a 4 poster bed which was very comfy. We then went and used the Gym and swimming pool which was great. The gym had everything we needed for a good workout including TV's on the equipment, the swimming pool, sauna and steam room were all very clean. We were lucky enough to have the space to ourselves. We then dinned in the Oak Room which is a stunning room, The staff were all highly trained and were very friendly and attentive. They offered water and more bread which I enjoyed :) The food was delicious, myself and my partner were making yummy noises with every mouthful. Breakfast was equally as good and the staff in the breakfast room were so kind. I cant wait to go back to the hotel for our next break away.

    5
    « Excellent »

    Stayed here in early November as a weekend break to celebrate a birthday. Arrived about 2 o'clock to check in and the reception staff were very helpful. The room was spacious, and comfortable. The hotel was large, but not impersonal. We enquired about the spa and were told we could use it whenever we wanted - so first thing after unpacking was to visit the pool This was reasonable size and had steam room and sauna so suited me fine. We ate out that evening but breakfast next morning was superb with the staff doing everything to make us feel comfortable and at home. We ate in the main restaurant one evening and this was indeed fine dining. The wait for the food was a little long and may have made one or two guests uncomfortable, but when the food arrived it was indeed worth waiting for. A tour of the grounds is well worth while and we took some great pictures whilst out. In all this is one of the better Best Westerns that we have stayed at and if you are in the area and looking for a place to stay this one is highly recommended.

    4
    « Moor Hall Hotel stay »

    Stopped at the Moor Hall hotel for a "George Michael" tribute and meal with an overnight stay, the hotel was lovely although a little tricky to find, the staff were very welcoming and polite, the room was quite good with everything we required for our stay, the drinks were quite expensive but a fair choice, the meal was quite good. The show was enjoyable but only lasted for one hour so was again quite expensive although the disco was on before and after the main act. The breakfast was reasonable although even after three attempts we couldn't get "hot" toast.

    5
    « Wedding »

    We had our wedding here ??????. Grounds are exquisite (& perfect for photographs), food was amazing and it was just the best day ever!! Staff are so friendly & welcoming. Honeymoon suite lovely, some rooms are basic & a bit dated however comfortable. The feel of the place is lovely. We e visited for food & meetings prior to our day & can honestly say it's a lovely place. Bar is small but comfortable.. There is a small cosy room where you can relax too. Never used spa however would return & stay again :-)

    4
    « Fantastic Wedding Reception & Hotel »

    2 weeks after getting married in Hong Kong my wife and I had a second wedding service for family & friends in England, with reception at Moor Hall. We did a lot of the arrangements with Sally via email, she and her team provided a fantastic reception for us, delicious 4-course meal, all our guests enjoyed their time at Moor Hall. Thanks also to Karl and catering team for looking after us on the day. Hotel was nice, we stayed overnight in nice room with 4-poster bed, pool a bit on the small side, breakfast had many options so we thoroughly enjoyed that! Grounds are beautiful, we were fortunate to be blessed by rare sunshine & blue skies which certainly helped bring out the beauty of hotel grounds,

    5
    « Great hotel in beautiful surroundings »

    Staying at this hotel long term due to work commitments. The hotel is attractive in beautiful surroundings. The food is good quality and the staff is very helpful. If I had one bad thing to say about the hotel it would be the wifi is hit or miss depending on the room you stay in.

    4
    « A Lovely Hotel »

    Went for a large social function with over a hundred people. Very impressed with the building, food (especially considering this was en-masse catering) and the room was very comfortable. It's an old building with bags of character and style, although a tad noisy on occasion. The staff are great too - pleased we went and would use it again for sure.

    3
    « Very disappointing.. »

    Booked the Girls Night In as a surprise for my granddaughter's birthdays. Their room was lovely and birthday cards had been provided. One member of our group had to wait nearly 3/4 hour for their room to be ready. My room had dirty curtains, the side of the bath was hanging off and only one bathrobe had been provided for 2 people. As use of the Spa was a major part of this stay the bathrobe, which we had been told would be provided was important. I requested a robe within 10 minutes of arrival and was told it would be provided, 10minutes later we had a visit from housekeeping to check the room was okay and I asked them too and they also promised one. An hour later I decided to visit the Spa without one. On return to the room later, still no robe. I reported it again to reception after our evening meal, they were astounded that it had not been dealt with. One of the 'highlights' of the stay was a private sitting room to watch CD's and chill out with popcorn etc. Everyone changed into pyjamas etc, I couldn't as I had no robe. When we checked out the following morning I still had not received one. I filled in a comment form and was eventually contacted by email and received a very unsatisfactory apology. Not the experience I had been hoping for and I definitely would not visit again. Attention to detail is so important and was sadly lacking here.

    5
    « Birthday Celebration »

    I recently visited this Hotel as part of my birthday celebrations and I can honestly say all of the staff were very friendly and helpful. The manager and all of the staff in The Country Kitchen Restaurant made me feel so special and nothing was too much trouble for them.The food was excellent both a meal on the evening and breakfast net morning.I would definitely recommend this hotel not only to stay but also if you just want a meal and an evening out

    5
    « Excellent Staff and Facilities »

    We held an evening business event at this hotel and were bowled over by how helpful the staff were in some of the trickier moments of the preparation. Rooms were well presented, spa is lovely and the evening meal and breakfast were a delight. We will stay again.

  • 5
    « My 50th »

    It was a great experience from start to finish. I was made to feel very special, for example my room was upgraded and I received a cars and chocolates in Rrival. everything from room to food was fab as were the staff.. Loved it and can't wait to go back. Thankyou

    5
    « oak room restaurant is excellent »

    We ate here late October, mid week, the hotel was really busy, but staff were very attentive. I was impressed with the menu and the room is very romantic. as we were a couple, they put us in a quiet corner which was excellent. I had the lamb, which was excellemt only critism, was the chips were far too large to eat

    5
    « Lovely setting with lovely people! »

    Excellent venue-I went ther