Birmingham North Moor Hall Hotel, BW Premier Collection

We had afternoon tea it was amazing sat in The oaks lounge as had my grandaugher and my small dog with me, The service was excellent from start to finish the staff was so helpful. Made some lovely memories with our grandaugher out in the beautiful grounds Thankyou Moor Hall Maxine Baker

Booked a last minute 1 night stay B&B & dinner deal, great value, staff very friendly, every worked. Would definitely book again

Myself and Tania spent the weekend here for our 5th year anniversary...we had a lovely welcome when we arrived and greatly appreciated the various happy Anniversary gifts...food was great the spa and pool etc awesome....and all the staff were amazing....look forward to coming back soon.♥️

Great venue for our seminar, room all set up as we wanted on arrival, staff really efficient and great tea + coffee station. We will be holding other seminars there in the future

Had a facial and pizza here. The facial was amazing! Quite, limited facilities.

I was given this spa overnight from my sons for my birthday. I don't use the spa anymore due to health issues but have always enjoyed it but needs updating to keep up with other hotels.I was given a up grade room which was lovely and had water and flavored water in cans and bags of good named crisps also.on the large coffee table was a plate with happy birthday on it with 3 small cakes and strawberry on a nice touch.The only fault with the room was the telephone it was filthy and after reporting it no one came to clean it.The meal in the restaurant was excellent, the starter was scallops and prawns in Bisque and it was has good has it was in L .A ..the main was lamb and it didn't disappoint.Not keen on choclate desserts but has the ice cream that accompanied it was perfect we both had it and it was gorgeous. THE coffee was a let down has it was served too strong has it would aggravate my heart condition. But I would recommend that you definitely bring back the leather covers to put the menu in.I mean your serving a excellent quality menu on a cardboard and it isn't cheap and one doesn't expect to be handed a piece of paper touched by everyone.also I miss the table covers blue and white. Please take these things on board has I'm sure it will help..

Lovely staff and grounds.got a double bed instead of twins.Hotels shouldn't be doing 4'6 beds nowadays.food was really good.

I go alone annually with a veterans group. Last September the food had deteriorated materially since the carvery closed. 'Spiced' prawn cocktail without mentioning it, (uneatable)! This year they were just plain greedy. They took too many guests for dinner (3 parties, one of 150) Our little party of 11 lost out, we had to wait nearly an hour for the main course. There were so many excuses of it will be another 5/10 minutes that I even managed to obtain complementary drinks for our group. We were due to start at 7pm. At 9.55 I took my dessert to bed with me I was falling asleep at the table and had got to the point when I didn't want it! Sadly I don't think there will be a next year it isn't worth the money.

We really enjoyed our stay. The hotel is very comfortable and well maintained. We ate in the restaurant and had a lovely meal. All the staff were very polite and friendly. There was absolutely nothing to find fault with.

Sunday Lunch. Nice selection of meat. Very small selection of dessert. Not sure value for money when set price & only having a main meal.

Beautiful experience, it was very nice, red wine sauce was oh so beautiful. The architecture was stupendous and reminiscent of my childhood in the swedish alps. xoxo Nathan was good, very attentive.

I had an amazing time at my friend's wedding today. The staff were amazing. There was one staff member who was amazing. I didn't manage to get his name but he had a tattoo on his hand. He helped me get to where I needed to be in the hotel, explained all the facilities and all stuff close to the hotel. It made me feel so welcome. I will be booking a room here very soon.

Went for lunch on the Terrace on Bank Holiday Monday and every member of staff we dealt with were lovely, the food was great and the setting beautiful.

Beautiful location, we sat by the window for our afternoon tea. The food was lovely, although we couldnt eat it all, so took the cakes home. The staff were so friendly and helpful. We couldn't have asked for more. We shall be returning. We went and sat outside after for a couple of drinks and watched the golfers. A lovely way to spend time relaxing on a bank holiday Monday.

We stayed here for my wife's birthday and had a fantastic time. From the moment we arrived, the lady on reception was very welcoming and friendly, which was a great start to our stay. We had a Superior Room overlooking the gardens, which was lovely, comfortable and very peaceful. We both slept really well. We booked a Dinner, Bed & Breakfast package, which included a £38 dinner allowance and was more than enough. I had the ribeye steak and my wife had the fillet steak. Both were cooked perfectly and tasted fantastic — honestly, the best steak I've had eating out in a long time! Phoebe looked after us during dinner and gave us great service. She was really friendly and attentive, and I made sure to ask her to pass on our compliments to the chef. We also used the spa. It is quite small and there isn't a huge amount of seating, but the system of booking one-hour slots through the spa team works well. They limit the number of people using it, so it was manageable and didn't feel overcrowded. Breakfast was excellent, with a fantastic selection of food, including freshly prepared omelettes. I had the smoked salmon and mushroom omelette, which was delicious. The breakfast team were working really hard as it was busy, but they managed everything very well. Overall, we had a really enjoyable and relaxing stay, and it was a great place to celebrate my wife's birthday. The hotel is set in beautiful surroundings, the staff were friendly and helpful, and the food was excellent. We would highly recommend this hotel and would happily return.

For us it was the breakfast and staff at breakfast that saved the day. What a cheerful and friendly bunch - a credit to the hotel. We reluctantly arrived after attempting to cancel ( admittedly we booked a non refundable room but didn't think that the music event being held at the hotel would be cancelled ). We were told a refund wasn't possible which by law is correct as the room wasn't sold as a package to the event so the hotel still honored the contract to provide a hotel room). Having worked in the hotel industry for just over 15 years I feel I have a good perspective on value for money etc - unfortunately I feel this was rather underwhelming. We asked as a gesture to cancel and was advised no, so we came rather than lose £232.60 for 2 adults and a 14 year old. The rooms were overall clean however the toilet (not due to anyone in our room) blocked after a simple number 1 - the panel was lose around the toilet, the toilet door did not shut properly and the bathroom has huge echo which woke each of us up throughout the night when someone went to the toilet. There seemed to be a party happening in a room down the corridor which kept us and our friends awake who were a few doors down. Kids running up and down the corridor constantly screaming (appreciate this is not the hotels fault however this happening for hours on end should have drawn attention to the hotel when there is cctv in the corridor for rooms 70 upwards) or general patrol of the hotel just once or twice through the night would have put an end to. The dressing table panels to the front had make up and what looked like tea spills on, simple wet wipe would have cleaned this. We do appreciate being checked in 1.5 hours early so that was a bonus and we were thankful. Pool and spa I feel too small for the size of the hotel. Gave up trying to use sauna and also lane swimmers were coming across frustrated when adults are in the pool with the kids which I see both sides of! Saving grace was the breakfast and staff at breakfast, they really aided in stopping a 2 star review. Based on my knowledge of hotels I would say the experience itself was overpriced by around £70! Our friends had a lot more issues than us and were not dealt with appropriately and got made to feel like they shouldn't be complaining about relevant issues. Don't bother to complain at the desk which I would always do to give the hotel a chance to rectify as we were so far past disappointed and fed up we just wanted to leave. Really not good enough - very disappointing

Wonderful stay! This is a family owned hotel and every single staff member we met went out of their way to ensure we had a lovely stay from the restaurant staff, breakfast staff and groundsmen who have worked at the hotel for 40 years...such a fantastic venue!

Nice room, although it was very small for the price. I would have expected hot chocolate and decaf tea in the room at this price point. Unfortunately, the shower had soap scum that clearly hadn't been cleaned properly, and the shower gel container was empty, so we couldn't use it. The bed was also very small, with my husband's legs hanging over the edge. We also found a wine gum under the desk, which was disappointing and suggests the room hadn't been cleaned thoroughly. On the positive side, there were great gluten-free options at breakfast, and the service was excellent. We also used the Spa facilities which were nice however the jacuzzi was full with the same people the whole time we were there so sadly we didn't get the opportunity to use this facility. Perhaps there should be some signage to say people only stay in for a max period of time eg 15 minutes so that everyone gets the chance to use all the facilities especially when only staying the one night like we were. I have seen this idea used in other spa's with success. Overall nice hotel and would stay again.

Good service. Nice location. No AC in rooms or breakfast hall. Grounds a bit tired.

Attending a friends wedding at Moor hall hotel and stayed for just one night. As this was a 4* hotel we were surprised by the absence of a fridge in the room and no air conditioning. A fan was supplied but this did little to cool the room down in such a hot and muggy period of weather making our nights sleep quite unsettled and uncomfortable at times. The hotel itself, the grounds and woodland walks were fabulous, especially the sunken garden where the wedding took place. The service from all the staff impeccable from arrival to departure. An enjoyable stay only let down by the 2 points mentioned above.

We went as a family today for Sunday lunch at the carvery. Food was wonderful service and staff were poor and useless. We arrived at 1 when it opened which seemed chaotic. The staff were flustered and appeared unorganised with the amount of people arriving all at the same time. There were 6 adults and 1 child and 1 highchair. We were seated on a table made for 6 adults and it was a complete squash. We kept having to move the high chair to get out for food as there was a table right next to us. We ordered hot starters and were told to go up for salads. We then had to ask them if we could order drinks. I had finished my starter by the time the drinks arrived. The carvery was chaos due to the fact everyone had arrived at 1pm most people went up for food at the exact same time. The plates were kept warm but when I asked for a cold plate for my 4 year old it took 2 of them to sort. The food itself was lovely and very generous portions. Nobody came back to ask us if we wanted more drinks and due to the lack of space we decided to take dessert outside. There are definitely some improvements needed or further training and I feel staggering arrivals would definitely help the staff and the waiting when it comes to food. This was our first return in many years and I feel they are lacking in some touches that would really make it a nicer place. Even my 4 year old commented on the fact the hand soap in the toilet didn't smell very nice 😂 overall was a poor experience and don't think I'd rush back

Had a lovely time here this week. The staff were all very friendly and supportive. The location next to the golf course was peaceful and relaxing. Finally, the facilities were lovely too, really enjoyed our meal and hospitality at The Oak Room Brasserie. Would definitely recommend.

Had a gorgeous birthday evening dinner . The room and location is amazing, the staff attentive, kind and helpful and the food excellent , very impressed. The service by Orla, Jake & Lukas was very very good. They made us feel so welcome. Very nice venue for a special meal.

Came back again on out 1st wedding anniversary after getting married here last year. Service was impeccable and room fantastic, but the meal in the oak room and breakfast in the country kitchen were incredible

We had dinner on the Sunday evening and can confirm that the quality of the meal was excellent with service to match. We are looking forward to visiting again.

We had a lovely visit to Moor Hall Restaurant and thoroughly enjoyed the experience from start to finish. The service was excellent, with friendly, attentive staff who made us feel very welcome throughout our visit. There was a great choice of food, and everything we had was enjoyable and beautifully presented. The setting is lovely, with a relaxed and welcoming atmosphere that made the whole experience even more special. Overall, a fantastic experience with excellent food, wonderful service and a beautiful setting. We would happily visit again and would definitely recommend Moor Hall Restaurant.

I enjoyed the stay apart from the noise from the upstairs bedroom as the the rooms are not soundproof.

The food is awful…. Under cooked carrots inedible fennel - over cooked salmon!!! Sent it back twice - involved the duty manager - came back inedible for the second time!!!! We will not be going back !!!! If you've booked I'd cancel!!!

We booked our local hotel to celebrate our 30th Wedding Anniversary it was perfect the hotel even put a card and a plate of chocolate and strawberries to mark the occasion. Which was a lovely touch. Staff, room and oak room for dinner was lovely.

We stayed for two nights with our family and had a truly wonderful experience. The hotel is set in beautiful grounds and makes a fantastic first impression. Check-in was friendly and efficient and there was plenty of parking, which made arriving completely stress-free. Our room was spacious, with a comfortable sofa and seating area overlooking the stunning gardens. It was spotlessly clean and there were lots of thoughtful touches, including plenty of tea, biscuits and even hot chocolate for the children. We stayed during a particularly hot spell, so the two fans provided in the room were very welcome. As we were celebrating our child's birthday, the hotel also left a lovely welcome plate, which was a really kind gesture and much appreciated. The bathroom was large and, while perhaps a little dated, that's really being picky. It certainly didn't detract from what was an excellent stay. Breakfast was outstanding. The selection was fantastic, with little touches like local honey on the comb making it feel that bit more special. On our first morning we were served by a wonderful lady who told us she was retiring that week. Sadly, we didn't get her name, but she was warm, funny, incredibly helpful and an absolute delight. She will be a real loss to the hotel. We also made use of the swimming pool, which was a huge hit with the children. The robes and slippers provided for the adults in the room were another lovely touch and made using the facilities even more enjoyable. We had dinner in the hotel one evening and it was excellent. Compliments to the chef, my chicken pie was absolutely delicious and the white Rioja on the wine list was superb. However, the highlight of the evening was the lovely young waitress who looked after us. She was so engaging with our children and made us all feel incredibly welcome. The hotel should be proud of the staff they've chosen they really make the experience special. Sitting outside in the beautiful gardens with a glass of wine was simply magical. It was one of those moments that makes you think, "I'd get married all over again just to have a setting like this!" The hotel was peaceful and quiet and we all enjoyed an excellent night's sleep. If your idea of luxury is ultra-modern décor with minimalist styling, the bedrooms may not be to everyone's taste. However, if you value comfort, cleanliness, exceptional service, beautiful surroundings and genuine hospitality, you would be hard pushed to find fault here. We had a wonderful stay, have already recommended Moor Hall to friends visiting the area and wouldn't hesitate to stay again.

I booked the summer spritz afternoon I had a lovely day booked back massage treatment with Winnie it was amazing received a aperol spritz and feta with flatbread for late lunch

Lovely hotel, friendly and helpful staff, only one room suitable for a wheelchair guest There are ground floor rooms , but not suitable bathroom for wheelchair users Overall we had a lovely party , the food buffet was good quality, The setting is gorgeous, we didn't use the leisure centre or spa It was booked for two 40th and a 60th birthday party Thank you very much for making it a lovely experience We stayed over for one night

Our whole experience was fantastic. The grounds are beautiful. The spa was great, the gym was fully equipt. Our room was nice and clean, It had everything we needed including a fan. The food was 1st class and the staff cannot be faulted. The only con I have was the robe was old and ripped with stains. Other than that, we had a great time and will be returning.

We used a wowcher to book dinner and bed and breakfast. The evening went well from arrival atthe Oak Room resturant and being shown to our table to climbing the stairs* to our room *literally- there is no lift!) Service was attentive without being intrusive. We had the olives and chicken wings as starters. The sole dish for main which was beautiful, and fruit platter desert. We both had wine, my partner the Zinfadel Rose and me the, Pino Girgio, White We had coffee after. Our "wowcher" covered the food, and a modest extra covered the drinks. Would definitely recommend and would dine there again if invited

Booked for an evening meal in The Oak Room Brasserie with friends for our wedding anniversary. Good choice on the menu, food was excellent as usual and the staff helpful, pleasant and efficient with their service. Will certainly book again.

The location was perfect only 20 minutes away but it felt like you were in middle of nowhere. Our room wax lovely and queit with 4 poster bed and everything you could need, clean, ground floor. If I had one negative and that is just a personal choice the bed was too soft for me but it did not detract anything from our stay. We had rest before exploring, calm and peaceful. There was chocolates in room as it was my husbands 70th surprise birthday present. We used the pool, gym and facilities. I chilled by the pool reading and we walked in the grounds and found the sunken garden and finished off having superb meal in the brasserie restaurant. Food was perfect and service received from Jake and team was brilliant. It was calm, relaxing and great service all round. Would highly recommend and not overly expensive. Breakfast was also good, plenty of choice and great service. Overall we had a really enjoyable stay, the hotel is extremely clean, well maintained all the staff were friendly and helpful, we would definitely return and plan to do so in the future. We both agreed that we felt totally relaxed by our experience and of course the weather helped. Once we arrived everything we needed was on ground floor and easy to access.

My wife and I have just returned from a 4 night stay. The room , the gardens, the spa, the food and best of all, the Staff. Absolutely fantastic. Quality throughout, staff are amazing. Service impeccable! Vegan food for both of us no trouble. Unfortunately, no slimming drugs provided to help us shed the many lbs gained!!!! Vegan breakfast, oh my goodness. Best we've had after being vegan for 23 years. We were very sad to leave , but it gives us a focus to save to return. Thank you, thank you, thank you for everything. People spend mega money going abroad to what they think are fancy hotels. All that is just glitter. Scratch the surface of Moorhall and all you find is lovely quality, all the way through not just for show. Do yourself a favour and a make visit. Cant thank you enough, you made my wife's birthday xxx

We were served at the bar by, Jake, Libby, Rose and Leah, and all four provided amazing service and were extremely personable. I really enjoyed my experience here. These staff are a huge credit to the team!!

We went to Moor Hall for Afternoon Tea to celebrate our wedding anniversary. I am coeliac so required gluten free. Service and food and drink were excellent as always. The staff were very helpful with my request to change one of the sandwich fillings, and the prosecco was lovely. A very enjoyable way to celebrate 47 years of marriage.

When staying at Moor Hall for the weekend we always book a Sunday Dinner in the Country Kitchen as we both like a Carvery. The staff were all very friendly and the service was very good as usual. Comes highly recommended 👌

Please note that this review is for the carvery at the Country Kitchen restaurant only because it was my first experience. I have long been a visitor of the Bar 1905 at Moor Hall which is a disaster in terms of service (90% of the time there is no-one behind the bar to serve). The Country Kitchen experience however was amazing. Very reasonably priced 3-course carvery, all cooked to perfection, with a lovely salad bar to start and a buffet of desserts. I am gluten free and the staff were exceptional, telling me everything I couldn't have which is actually very helpful. When it came to the puddings, none of them were gluten free so they provided an alternative which was fabulous. The lovely chef carving the meat was so friendly and helpful, he deserves special mention. All in all a lovely Sunday roast (which I was not looking forward to because the weather was so warm) and we will be back! Thank you.

Lovely atmosphere, afternoon tea was nice with a relaxing stroll after through their grounds, staff were very attentive and polite

Such a beautiful and great place. All staff very friendly and welcoming. Food in the restaurant 1st class!

We visited the Country Kitchen for a Sunday Carvery. The staff were great especially the chef who was very friendly. The portions were extremely generous with great quality meat. There was also an amazing selection for the starters and desserts

We have stayed here twice now and on both occasions we have received amazing service. The atmosphere is relaxed, there are plenty of staff around who are friendly, knowledgeable and professional. The hotel is located next to a golf course with a lovely garden seating area. Our room was large with all the amenities you could want. The restaurant has a traditional feel with wood panelling and the food was excellent with lots of choice and again great service from the staff. I would definitely recommend a visit for a short break.

My wife and I had afternoon tea in the Oak Room. It was a very pleasant experience, and we were well looked after. Recommended

Booked the Spa & Afternoon tea package. Visited a few years back and they have made some nice improvements......new lockers, along with a refurbishment for powder room and pool. Really enjoyed our visit, felt really looked after by the staff. Special thanks to Matt the hotel manager and the lady behind reception Henriette, they both really looked after us.

Our Group of Senior citizens thoroughly enjoyed the atmosphere and carvery on Sunday 28th June. The staff were very attentive and most pleasant. Nothing was too much trouble and were alway on hand to assist us.

I am getting so used to writing poor reviews of this hotel these days and it is such a shame. So here goes just arrived and too early for room and have been told and I quote “you cannot use the spa until you are checked in on the grounds of health and safety”. Yet, having just checked with the spa as long as we pay £15 each surprise, surprise we can get in. So moral to you all, don't come early unless you are prepared to shell out more money.

A dreadful spa experience – this is not a spa. On arrival, we were given threadbare robes and then discovered that the steam room wasn't working. We were never informed of this when booking over the phone or upon arrival, despite it being a key facility. The sauna is tiny and was constantly overcrowded, making it impossible to use. There were also nowhere near enough loungers for guests. From around 3pm onwards, the pool area was invaded by screaming children from the hotel, completely destroying any chance of relaxation. Again, this was never mentioned when we booked. Our afternoon tea consisted of a dry piece of cake served in a room that felt more like a 1970s staff canteen than a spa lounge. The whole experience was a comedy of errors. To make matters worse, I emailed the manager afterwards and received an ignorant response, with no meaningful attempt to resolve the complaint or offer compensation. Avoid this spa experience like the plague.

My sister and I treated my mom to a belated birthday afternoon tea. It was lovely as always as we've been many times before. We had the entire Oak Room to ourselves. Definitely worth the price.

The staff in the hotel are amazing, helpful and smiley. The facilities are good and the food very good especially the breakfast. The beds are very hard, I needed to take the duvet out of the cover and use as a mattress topper and with no air conditioning and limited window opening, this place is boiling, so maybe not a stay for when it is really hot. The Guest Internet is also very poor and not reliable, very frustrating. Overall this is a good hotel and the staff really go above and beyond. I had a problem with a spa treatment that was finally resolved, good management prevailed.

A Local Spa Break Away - Good Value for Money for overnight Stay. Our room was upgraded on arrival - inclusive of drink making facilities and robes. Spa: Included were 1x 1hour treatment each with our stay and we we able to book a double treatment room. The Spa/ Treatment staff were very attentive and treatments received were excellent. (Both chose different types of massage) . The Spa facilities and pool were very clean. lovely to have hot drink facilities and a quiet relaxation room, also very clean and welcoming. The only thing we didn't find great was the quality of the Spa towels, very thin (old) and hard to dry off with after a pool visit. Dining: We ate lunch on the terrace which was very busy due to having a few business events on and a Wedding but the bar and food service was excellent. Evening Meal: In the Oak Room - again could not fault the restaurant service or the food, both excellent, husband said it was the best steak he has had anywhere, cooked to perfection. Presentation of food was awesome and the service from the servers second to none. Breakfast : Lovely range of food at the hot buffet, majority cooked to order if you wish , along with different cereals, only issue here was, could not find any oat milk. They were incredibly busy but was not long before they found and cleared a table for us. Room: was upgraded to a Deluxe garden view room, overall the room was nice, though a little dated and some areas not cleaned as well as could've been. We did speak to Reception about this on checkout and they said they would address these with Housekeeping. If it was a longer stay we would've brought the issues to the attention of Housekeeping straight away. It wasn't anything that majorly impacted our one night stay but attention to detail could've been better (bathroom cleanliness & overall room cleanliness) as you expect cleanliness for £500 or £5000. Overall a nice relaxing break, friendly attentive staff and excellent food. Good quality stay for not a kings ransom.

We hosted a corporate event at Moor Hall and had a brilliant experience. The venue has a lot of character and beautiful grounds, which made for a great setting. The team were excellent throughout—very organised and incredibly helpful both in the lead-up and on the day. A special mention to Kirsty for her support during the planning process, Corey for his help with set-up the evening before, and Beth, who was fantastic on the day keeping everything running smoothly. Overall, we couldn't fault the experience—everything was well organised and we'd definitely recommend Moor Hall for corporate events.

We had afternoon tea, which was lovely, plenty of food both savoury and sweet and everything was fresh also plenty of coffee. The staff were lovely. Would certainly recommend the hotel.

Our stay in room 94 was very comfortable on Sunday 14th .A perfect super king bed with immaculate bedding. Overlooked the car park and thought it may be noisy, but it was not. Could have done with a suite case stand and possibly a toilet brush in the bathroom. Shower temperature was fine but the bath water was very hot , but could be cooled and regulated once I realised how hot it was coming through at. My partner said that it could be quite difficult to get out of the shower as there is no hand grab, which would be useful for exiting the shower to be honest. The meal in the country kitchen on Sunday was very nice and the staff very pleasant. Had breakfast on Monday which was excellent, full English and continental to choose from, muffins ,croissants , local honey , multigrain and white cottage loaf style bread..coffee was great too. There happened to be music and outdoor fun for families to enjoy this weekend and added to a lovely stay.

Massage - The therapist assigned displayed unprofessional behaviour, including noticeable body odour, burping, and yawning during the treatment. My friends massage was equally concerning, as she has since experienced back pain, despite regularly receiving massages every four weeks without any prior issues. Spa - The facilities themselves were inadequate. The space was overcrowded, with very limited seating available, leaving us with no option but to stand in the pool area. Meal - £38 dinner allowance applied solely to food. Not even soft drinks included! Blade of beef and duck dish did not come with any gravy or just as advertised so had to ask for this. Yes not hard but the price you pay you shouldn't have to ask. By far the worst experience ever and was given a patronising response of spa treatments and a discount.

I had the most wonderful time at Moor Hall with my friends celebrating my 70th birthday with a delightful afternoon tea. The sandwiches were fresh and delicious. The cakes were exquisitely decorated and beautifully presented. Keira , the events co-ordinator went beyond expectations in advising me of the menu choices and table settings. I felt very relaxed with the organisation. A big thank you to the chef on that day ( May 9th) for all the changes he made to accomodate my friends' choices. Moor Hall was the perfect setting with the most wonderful and helpful staff. I have made memories that I will treasure forever.

Had the most fabulous day for my friend's birthday. We had an afternoon tea. It was wonderful. I'd choose Moor Hall every time. The staff are excellent. We had an extra special waiter called Dom who went all out to make it so special. We will be back very soon and include an overnight stay too. Never want to leave xxxx

Visited Moor Hall for a weekend with friends - set in lovely grounds, main hotel was attractive, bedrooms were a good size but bathrooms were a bit dated. Food in the main restaurant was good. Special mention to Phoebe and Elia who looked after us really well. The biggest praise needs to go to Skye who did a fantastic job of managing an extremely busy Sunday breakfast service. Amongst all the madness, she even remembered our hot drinks order from the Saturday morning. She was calm under pressure and did everything with good humour! A major asset to the hotel.

Went for an afternoon tea for a friends 60th birthday. The food was lovely they catered for our veggie friends and one of us who had an allergy. Staff were very friendly kept us topped up with tea and coffee, nothing was too much for them. Fab afternoon was had by all. Plenty of food, all took food home.

We recently had our wedding at Moor Hall Hotel & Spa, and we couldn't have asked for a better experience. From start to finish, everything was exceptionally well organised, making the whole day run smoothly and allowing us to relax and enjoy every moment. The staff were outstanding throughout the entire process. Every member of the team was friendly, professional, and attentive, and nothing was ever too much trouble. They went above and beyond to ensure everything was perfect for us and our guests. The food was absolutely amazing, receiving so many compliments from our guests. The quality, presentation, and service were all excellent. We genuinely couldn't fault a thing. Moor Hall Hotel & Spa provided the perfect setting for our special day, and we are so grateful to the whole team for making it such a memorable occasion. We would highly recommend it to anyone looking for a wedding venue.

What a lovely spa. The pool was warm which is a nice change. When we went to the Belfry the pool was freezing cold. The templespa treatments are really good. we had the drift away massage, so relaxing. The therapist was amazing (Shanon). We were greeted by the Spa manager, he gave us a tour of the spa which was a nice touch. The food was better this time than our previous visit (Wagyu burger is perfection). The gym has had an upgrade since last time, looks good. Cant wait until next visit.

what a fantastic day....we love visiting this Spa. This time we tried a yoga class. The yoga instructor 'matt' was so welcoming and patient with us, we really enjoyed it. Pool was quieter than usual today which was bliss. Lovely treatment by the therapist Amy and food was as good as always. Special thanks to Harriet. See you again soon ❤️

Afternoon tea at Moor Hall was £30 a head and, frankly, I've had better from a petrol station meal deal. The sandwiches were dry, the scones could have doubled as building materials, and most of the cakes looked like they'd been waiting patiently since Tuesday. The only thing that seemed fresh was the coffee cake. Lovely building, lovely grounds, but serving stale food and calling it afternoon tea is taking the biscuit. Unfortunately, that biscuit was probably stale too. Very disappointing.

Hosted my sister's baby shower here in May 2026 and it was such a wonderful event! Massive thank you to Beth and Millie who looked after us and all of our guests with the utmost professionalism, kindness and positivity!! Nothing was too much for the team and every need was anticipated and catered to. The grounds here are beautiful and we can't recommend highly enough

Great Sunday carvery lunch. Food was plentiful with many choices. Excellent choice of starters, 3 roasts plus more I think, and hot and cold sweets. Really great valuefor money. The staff were so helpful.

We stayed at Moorhall for two nights with our friends, we had two superior doubles and were really pleased with our rooms and the added touches of crisps, flavoured and sparkling water along with biscuits to have with our tea/coffee or drinking chocolate. On arrival we ordered a light lunch and drinks and enjoyed the large comfortable deck area overlooking the beautifully maintained gardens. In the evening we ate in the Oak room and had delicious meals with all accompaniments and piping hot. The staff were very attentive, helpful and friendly. In the mornings we ate in the other dining room and the staff here met us with a smile and welcomed us in, they organised our drinks and what we wanted ordering from the menu such as fried eggs/omelette etc. Everything was cooked perfectly and served piping hot. We chatted to the lovely ladies who served us on both days and our needs were met at all times. We did use the spa, the pool was a great size but the jacuzzi, steam room and sauna were on the small side but all in good working order. It was spotless in all areas. It was nice to see the hotel was staffed well in all areas as some hotels fail in this. We have returned home today but would return to this lovely hotel in a heartbeat. Thank you to all the amazing staff!

We booked a spa day and overnight stay with an evening meal and sadly, we were extremely disappointed. The massage we both had was terrible and the therapist didn't know what she was doing and actually made both our backs worse! One of them belched during the treatment and think my lady fell asleep at one point! The spa facilities are extremely basic and consisted of a very large swimming pool and a tiny jacuzzi (3 people max). The steam room and sauna was also tiny and no where near enough sun loungers to accommodate all the guests. We thought we would get our robes at the spa but then to be told they can't give us any robes and actually in our room. I asked since we were not told that and would like to put on a robe after our massages could we have one. We were refused and told to go to our room to get them. Meaning I had to put my clothes on after my oily massage which was comfortable at all. Also, I have never ever been to a spa day where you can use the facilities from 10am. I was told you couldn't use them until 3pm. This is ludicrous and never experienced this before and been on many spa packages. The evening meal was pleasant but both of our dishes didn't come with the accompanying sauce, so was bone dry. We of course asked for the sauce and the staff rectified. The hotel grounds are stunning and did enjoy sitting outside having a drink. We booked here as slightly more expensive than all the other spas and thought this would be special. Sadly it wasn't and if you are looking for an amazing spa and massage experience, avoid at all cost!

Have booked, money taken and no confirmation of the booking. Tried to raise this with the chat function on their website (AI) and was told someone would be in touch. No response. I have called the hotel twice and both times been on hold for over 10 minutes and been unable to get through

The food we had in the Oak Room was fantastic!!The portions were big, it was so flavourful and the service was so quick! We then stayed overnight - now we are in the middle of a heatwave, the air con was working but because of where it was placed it took a long time for the room to cool down. Although the rooms are not quite as modern as everywhere else, the beds were comfy, the shower was 10/10 and everything else was good. We then used the Spa facilities- super clean and easy to use. Following our treatments we realised how welcome and friendly and helpful the staff were. A fabtasic one night stay, would recommend to anyone!

I'm so disappointed at this place. I booked the place for a birthday suprise to arrive with stains on the bed and on the carpet. The room was so warm and no air conditioning either in the warm weather. Me and my partner decided to spend most of the evening away as I was so upset. In the morning the queue was horrendous,I couldn't complain or speak to the manager. I placed the key card in the box. It's unacceptable. I paid a lot of money and expected cleanliness to say the least. On the side there was flapjacks with ants crawling all over the table. A birthday that was ruined.

I ate in the oak restaurant yesterday, food was lovely and service was great, especially my server Lydia who made me feel extra special and welcomed.

Beautiful hotel in stunning grounds. The room was spotless, with a shower and a bath and had a lovely view of the gardens. The spa was lovely and we were lucky with the weather so enjoyed the wellness walk in the woods, and a glass of wine at one of the many outdoor seats. We ate in the Oak Room and both meals were freshly prepared and worth the money. Breakfast was great, with loads of choice. All the staff were lovely and made an effort to say hello

My wife and I had booked into the Oak Room for dinner, to celebrate her birthday. The meal was excellent, and the service from the young team couldn't be faulted. A very nice Happy Birthday surprise at the end too! Thank you Harvey, Lexi and Jake! Living nearby, we have visited here for years and our son had his wedding reception here in 2019. Never had any complaints about Moor Hall.

⭐⭐⭐⭐⭐ My husband and I visited Moor Hall Hotel as a special treat for my 40th birthday and had the most wonderful experience from start to finish. We booked the “Two's Company” spa package and enjoyed a Couples DRIFT AWAY massage — a huge thank you to Siri & Grace who were absolutely fantastic! They made the experience so relaxing and left us feeling completely refreshed. We also had full use of the swimming pool, jacuzzi, sauna and steam room, which were all amazing and made for such a peaceful and indulgent day. Lunch was delicious and the service throughout was brilliant. A special thank you as well to Matt and all the girls for making us feel so welcome and making my birthday feel extra special — it really meant a lot. We had such a lovely day and will definitely be visiting again very soon. Highly recommend! 🧖‍♀️🧖✨

A wonderful Sunday lunch. Beautiful starters. Amazing choices on the carvery to suit all tastes. Delightful puddings . Cheese and crackers with fresh fruit .

Great hotel, grounds, clean room, excellent food and service

Amazing carvery Chan always makes a brilliant roast melts in your mouth

Busy Hotel With Lovely Staff but Not the Relaxing Stay We Hoped For! We arrived to a very busy hotel — lots going on, quite overwhelming at first — but the reception team were genuinely lovely and helpful. Check‑in at around 3pm was smooth. The car park was packed, though we did manage to find a couple of spaces. Our room was clean and a good size, but quite dark. The bed was very small for a double and not particularly comfortable. Before our spa slot at 5pm, we went for a drink in the bar. My husband waited around 20 minutes to be served as the bar was extremely busy with afternoon teas, birthdays, hen dos and general guests. My Prosecco was warm, flat, and only half a glass — apparently that's their standard measure — but the queue was so long I didn't bother mentioning it. Lots of children running around too, so not ideal if you're hoping for a peaceful atmosphere. The spa itself was okay. The steam room had an odd smell, the jacuzzi was lukewarm, and the pool was cold. The sauna fits two people comfortably and was fine. Our stay included money off dinner. The food was average and my husband's steak had to be sent back twice as it wasn't cooked correctly. Staff were very polite and apologetic and offered a round of drinks, which was appreciated, but unfortunately we ended up eating separately as my meal was finished by the time his was right. We had a couple more drinks afterwards but again faced long queues at the bar. Overall, it was an okay stay, but not relaxing and not somewhere we'd return.

We came for a spa weekend with a meal and breakfast, everything was great but we didn't rate the treatments we received , way over priced and we didn't receive a full 25 mins, maybe 10 mins at a push

I stayed for one night with my sisters and a friend…we had a few drinks in the bar, used the pool and then had our evening meal here. The food was lovely but what really stood out was the exceptional service from all the staff. Every single staff member was helpful, friendly and polite - the best service I've had on a hotel stay.

Myself and my husband booked an overnight stay here to celebrate our wedding anniversary and had a lovely time. A special mention to our server Niamh, in the restaurant, she was attentive and polite and after asking our reason for the stay arranged for a plate to be brought out with truffles & Happy Anniversary written in chocolate....such a lovely touch 😀

From the moment we arrived Lexie was amazing she made sure we were looked after. And what a wonderful smile 😃 Food was awesome as always.. Back soon. The leisure club staff fantastic too. Matt, Harriet and kayla too

Extremely disappointing experience from a hotel and spa that markets itself as “luxury”. I booked this as a special trip for my girlfriend's birthday, including one of their top rooms, spa treatments, dinner and afternoon tea. While the room itself was nice, the in-room hot tub was a great touch and no complaints about the food, there was visible mould around the windows — which is frankly unacceptable for one of the hotel's premium rooms and immediately took away from the experience. The spa experience was even worse. We booked massages together at the same time, clearly as a couple, yet on arrival we were told we would be in separate rooms. Common sense would suggest that when a couple books massages together for the same time slot, especially for a birthday occasion, the expectation is to actually experience it together. Instead, the whole situation became awkward and disorganised from the start. I cancelled my own treatment because the entire point was to do this together. My girlfriend continued with hers, but the treatment was repeatedly interrupted, to the point where my girlfriend called me to ask what is going on. Despite the disruption being entirely caused by the spa's mistake and poor organisation, her treatment time was still reduced. She walked out disappointed and simply said: “I've just got oil all over me now.” What has frustrated me most is how poorly this was handled afterwards. I raised the issue in person on the day and was told somebody would follow up — nobody did. I then had to chase them myself weeks later before eventually getting a response. After multiple emails and a lengthy back-and-forth, they refused to offer any meaningful resolution whatsoever and said the booking together was not specified which I believe to be a lie to cover their mistakes, regardless I had informed them it was mine and my girlfriends spa… Their final offer? A 25% discount on a future visit — despite me clearly explaining that I live in Portsmouth, over 3 hours away, and this was a one-off trip. Completely tone deaf and dismissive given the circumstances. Mistakes can happen anywhere. What defines a luxury business is how they deal with them afterwards. I gave them the benefit of the doubt and tried to sort it internally as I don't like to write negative reviews. Unfortunately, Moor Hall showed very little accountability, poor communication throughout, and absolutely no willingness to properly resolve an experience that fell well below expectations. Certainly not the level of service you would expect for the prices charged or the reputation they try to portray.

Great experience in the Oak room! Jake and Evie served us and they had great conversation and super polite service. Nothing was too difficult for them. Thank you so much!!

The spa is a little small and didn't expect to have to pay for slippers and robes however the evening meal was amazing and our dual facial was lovely. Would return for the escape package for sure.

Our second stay at Moor Hall in only 2 months didn't fail to impress us. The whole staff are impressively friendly, helpful and welcoming; nothing is too much trouble for them. The building, rooms and grounds are beautifully maintained. The spa is modern and clean. The food is the main reason we will keep going back- fresh, high quality produce cooked to perfection. A real gem in the delightful town of Sutton Coldfield.

We were sat by a window and had a lovely view of the grounds. Unfortunately the experience then was disappointing. We were missing a teaspoon and a knife. The table clothes was marked. Although it was good to have the quich warmed the sandwiches were uninteresting. It was obvious some of the cakes had been frozen, they were quite soggy. The overall experience was disappointing.

Absolutely not a 4 star! Room was dirty (stains on bedding, chair, curtains and carpet etc) and looked nothing like the images on the website. Broken drawers, no hairdryer - which is an absolute basic for a 4 star, or mini fridge. Privacy sign on room for morning but housekeeping hoovering against the door at 8am regardless leading to our extra early checkout. 'Spa' is a very ambitious word for the small pool, sauna, steam room and ridiculously uncomfortable loungers. Do not recommend and if you do end up there then be prepared for the 4 stars to stop after reception (girls there are absolutely lovely).

My sister‑in‑law and I had Sunday lunch at Moor Hall – Country Kitchen for the first time. The room was lovely, we felt very comfortable. The food was hot, tasty, and offered a great variety. The staff were all wonderful and very friendly..... we were not hurried at all, I would give our experience 10/10 if asked - we really enjoyed our afternoon and shall return.

My Husband and I have just stayed at the Moor Hall Hotel for two nights. We really enjoyed our stay. The hotel has a lovely character and is in a beautiful setting. All the staff were friendly and professional. Jo, Ollie, Jake, Phoebe x 2, Ann, Linda, Karen, James were exceptional and we were also greeted by the Head Chef Richard. The breakfasts were amazing with a vast choice. We will most definately come and stay again. Thank you to everyone!!

A very good experience from start to finish whilst organising my birthday party. The team on the evening of the event were excellent. The host Millie gets an extra shout out.

Great location, close to Birmingham but set in beautiful countryside. Looking for a spa break for myself and partner, looked on Wowcher found this deal and booked immediately as hotel looked lovely and was a cheap price. Booked our room through third party and called to book our spa treatment, we opted for a couples massage and facial package very reasonably priced and treatments were lovely exactly what we needed. Used the leisure facilities after treatments and was a great way to chill before dinner. We ended up having lunch, dinner and breakfast at the hotel and have to say food was good at every sitting. Lunch we had sandwiches really nice I recommend the club sandwich. Dinner was really relaxed and food was delicious, starters were huge and there was plenty of selection. Breakfast wasn't rushed or busy loads of choice hot and cold and staff were very friendly and helpful. Room was adequate, wish we had upgraded to a better room but it was still fine for a cheap getaway. Very clean and plenty of towels. Tv was a smart tv so was able to use Netflix which is great addition. Overall our stay was lovely, really relaxing and just what we needed. Spa and facilities are perfect!!

I attended on Sunday with my family for lunch on the terrace while the sun was out, before we had some drinks while watching the live music in the Oak Room. We ordered a few drinks with a welcoming young man (forgot his name) behind the bar and later ordered food with a lovely young lady, Sophie, behind the bar. Our food took a while to arrive and Sophie chased it for us and made sure we all had drinks. She later on checked on us and cleared some of our empty glasses. Our food was exceptional despite the long wait. I definitely recommend the fish and chips and kids pizzas, massive portions. We then made our way into the Oak Room to listen to some music before we left, great atmosphere, the waitresses were all lovely but they seemed quite busy and stressed. Overall a good experience, lovely staff. Thank you to the bar staff for looking after us, shout out to Sophie. Will definitely come back again.

We thoroughly enjoyed our stay at Moor Hall. Lovely, clean and comfortable rooms, excellent dinner in the Oak room, and a hearty breakfast. We had several hours relaxing in the Spa, and then explored the grounds. We shall definitely return.

We had an amazing stay at Moor Hall. We had dinner .... a very special shout out to our server Elia who was wonderful. He knew we were under pressure timewise and he expeditied our meal so efficiently so that we could get to the sound bath in time. Another shout out to Grace and Paige who did our treatments in the spa. We both said we've never felt so relaxed after a massage.

Oak Room is nice venue. Slow but good polite service. Food fine but had to leave our table to ask for steak knife and collect condiments ourselves.

The location of this hotel is amazing. The views are just stunning. The restaurant had delicious food and very welcoming staff. Especially Elia, Phoebe and Georgia they had the best table service. Simply a wonderful stay.

Rose on the bar had excellent knowledge of the local area We were served in the restaurant by Elliot ruby and leah Service was exceptional

Had a fantastic family meal here for my birthday. Fantastic food and incredible service

Enjoyed a lovely anniversary meal in the Oak Room some 21 years after our wedding reception here at Moor Hall. Was served by Elia who was superb and presented us with a lovely anniversary treat served from the chefs. Looking forward to an afternoon tea here in this our special Local home from home

Weekend stay Fri eve to Sunday. Location setting is nice driving through the golf course to arrive. Thought it was going to be more of a rural setting but it's fairly close to Sutton Coldfield central. Got parked no problems and always a space after going out and coming back across the weekend. Atmosphere was relaxed. Went in the bar on the Friday night and it was a lot smaller than I thought it would be. Cosy but not to my particular taste. Wasn't impressed with the room we stayed in. Ground floor room, and it was compact to say the least. Door opens to within inches of the queen size bed. The tv placement was terrible and facing a chair in the room near the window/wardrobe. To watch it from the bed we had to turn it around on the table it was on but there still wasn't a full view of it for whoever is lying on the right hand side of the bed as there is a wall that cuts off the view and the table it sits on isn't big enough to move the tv enough to account for it. The bathroom was very small and with a stairwell above and next door to us it had an angled ceiling that if you were a tall fella you may have knocked your head after getting off the toilet quite easily. Some cosmetic wear and tear in the bathroom shower which also took the shine off. There was a lot of noise on the Saturday day with what sounded like people bounding along the corridor or up and down the stairwell next door. Cleanliness was great and no issues there. Breakfast was solid but nothing amazing. Didn't use the spa facilities and unfortunately wasn't able to try out the restaurant Saturday evening as it was all booked up after asking around lunch time at reception. Might be a good shout for reception staff to maybe give guests the heads up on arrival about restaurant dinner availability upon check in. For what we paid for the breakfast and bed it was fair but I've probably had better rooms and experiences paying less elsewhere

Excellent 2 night stay at Moorhall. We had a lovely room which had a hot tub in. We arrived at reception and was greeted by Julie who was an absolute delight. Very professional and attentive with all the information she gave us. The spa was good and the relaxation room was nice too. The food was amazing and the portion sizes were more than we could manage. Breakfast was excellent and delicious too. Linda and Caz were brilliant on both days and are a credit to Moor hall. Needless to say we will definitely be coming back after our experience. Thanks again

We had a wonderful overnight stay at Moor Hall. The room was spacious and clean.We especially enjoyed the meal at the Oak Brassiere. Jake our waiter was exceptional brilliant and even had time to chat to us about our stay, and in turn we had a chance to find out more about him and his thoughts on certain dishes. He was attentive to our needs and very friendly. Would definitely recommend this hotel.

Great evening on the terrace with a few drinks in the sunshine! Served by Jake who was really friendly and helpful!

Just beautiful food and experience . Very friendly and polite staff, lovely surroundings, peaceful ambience

Excellent stay in a excellent hotel. Booked through the hotel and got a 4 poster bedroom, £38 dinner voucher each free bottle of wine in the room and full use of the spa facilities for £204. The £38 easily included a 2 course meal of which there was plenty to choose from. The service in the oak brasserie restaurant was excellent Thank you to Elia and Ruby who served us. As it was a birthday treat it was made extra special by an addition to my dessert of a plate with happy birthday written on it.

I took my mum for an afternoon tea. The food was lovely - she only eats very plain food and they changed the sandwiches for her with no problem. The cakes were delicious and very fresh. Service was great - very attentive but not intrusive. We were put in the snug as there were a couple of wakes booked in the restaurants- this was a lovely, cosy room and very quiet. Would definitely recommend.

I had an important client meeting booked at Moor Hall that, at the last minute it had the potential to go very wrong. However, thanks to the exceptional support from Jess, Kirsty, and the Head of Grounds, everything was handled seamlessly. From the moment the issue arose, the team stepped in with professionalism, calmness, and a genuine willingness to help despite not being obliged to do so. They went above and beyond to ensure every detail was managed, allowing the day to proceed without disruption. Their quick thinking and dedication turned what could have been a stressful situation into a smooth and successful experience. I'm incredibly grateful for their support and wouldn't hesitate to recommend Moor Hall for both personal and professional events. The level of service truly made all the difference.

A happy family celebration. Everything taken care of by the staff team. A great day.

Gave us a free room upgrade. Food was fantastic. Staff were friendly. Nothing negative!!

Enjoyed the most scrumptious three course carvery on Sunday 29th March 2026. Great surroundings. Super friendly staff, excellent service.

An impressive looking building, approached from a longish drive, shared with a golf course and offering both hotel accommodation, event venue, spa facilities and a restaurant. This meant that, arriving just before a weekend, in July, with the intention of quietly celebrating a wedding anniversary, we were amongst golfers relaxing, a wedding in full swing and a group of young Hen Night revellers! The hotel seemed to both swallow us all up and yet keep us separate though; indeed other than having to take a somewhat circuitous route back to our room, we didn't feel that we were sharing the space at all and hope that the wedding guests and couple felt the same way. Our room was in a wing set to one side of the hotel and accessed through a car park at the back, hence not being disturbed by any noise from the event room. Perfectly acceptable but a little worn and dated, but comfortable enough. Where the hotel really shone was the restaurant - oh my word!! We could have done with staying more than our three nights because I just wanted to work my way through the entire menu - the food was exceptional, an imaginative menu without being too avant garde, something to suit all tastes, beautifully presented within a smallish, intimate space by friendly staff, no sense of being rushed and really attentive service, especially considering the hundred or so guests being looked after at the wedding reception and beyond. We would spend our days talking about what we planned to choose that night, sad individuals that we are! Having booked our stay on a Dinner, Bed and Breakfast basis, I didn't really pay attention to any prices but, if we lived within driving distance for dinner, I am sure we would be regulars - just delicious. Breakfast in the morning was a buffet affair - pastries, breads, cereals and yogurts and hot choices available, not memorable but set us up for the day and, let's face it, after dinner the night before - big shoes to fill and a hard act to follow. I am not sure that the accommodation really stepped up to the mark in terms of romantic, luxury break but the food more than made up for it because, eight months on, we are still talking about it and, were there just a little more to do within the locality, we would seriously consider returning.

Room 76, a superior double room was very dated and dirty. The room was dark with no bright light for the bedroom except in the bathroom. Paintwork was not cleaned down. Splashed tea/coffee stains by bin area. Don't think behind the main door had been cleaned in years. Windows blinds were mouldy. Bathroom needed attention to detail for mould on shower control and shower screen frame. Shower head jets blocked, so water went everywhere. Breakfast was beautiful and the ladies in the restaurant were very polite and attentive. On leaving, the ladies on reception didn't ask how our stay had been, as I would have explained my findings instead of writing this review.

Stayed for a very relaxing 2 nights with a friend. The family room was excellent with two super comfy large beds and a seating area. Had a great sleep! Had the most relaxing weekend. Spa was lovely - not too busy with really friendly members and staff. The pool area was very clean. Harriet on reception arranged some lovely soft robes to be provided and made us feel really welcome. Louise the cleaning lady was very friendly asking us what we needed and what we wanted doing in our room and nothing was too much trouble. Would definitely return.

Brilliant. Good service even changed our bedroom because I was too hot. Food lovely 😍 staff friendly and helpful. Really enjoyed it 😊

Came for a charity gala ball First of all we couldn't find anywhere to park Had to go elsewhere to park and call a taxi Could not get near the bar when we arrived Reception area too small (couldn't move as there were so many people 180 people crammed in a room that could not take that capacity Tables designed for 8 had 10 people The place was airless and I could not breathe Could not walk between tables to get out of the room My husband went to the bar to get some drinks for the meal but was refused because the bar was closed ??? The noise levels were horrific As far as the food was concerned ; It was cold and bland Overall à rather awful experience

Just returned from a lovely 2 night break at Moor Hall Hotel. It was everything I wanted it to be and more, a lovely quiet comfortable room ,with all the little extras that make it special. A lovely selection for breakfast, with poached eggs that made a nice change from fried. The 2 waitresses in the breakfast room Jo and Karen were very friendly and couldn't do enough for you, to make sure you had enough. We ate in the Oak Brasserie on both nights and they had a very nice menu and the food was delicious. We really enjoyed our stay and would certainly use this Hotel again.

Fabulous Mothers Day carvery at Moor Hall Country Kitchen. Food was excellent and the staff were friendly, efficient & attentive. Everything was perfect thank you.

The hotel is stunning in a leafy location. On arrival the receptionist was lovely and explained what room was booked; was surprise for bday from hubby, so found out on checkin, which was fine. Room was 4 poster which was good size the bathroom was VERY tired, taps were covered in lime scale. Saw next doors room and bathroom was more modern so the hotel are obviously aware there's rooms that require refurbishment. Shame there wasnt a mini fridge in room to keep things chilled. I had a lovely happy birthday plate with a bit of fruit and chocolates and a birthday card which was a lovely touch. The bar was lovely and we went into a little side room which was very peaceful until a large family came in who were lovely which wasnt an issue. I had a glass of white wine which took an age as bless the barman was new he didnt know the wines then couldn't see the open bottle. Tried to make the mood lighter and as there was a drop of wine left in the bottle and as the server had spilt some from my serving I asked what are you going to do with that little drop? And the new server asked his colleague who in mine and my husbands opinion was quite rude and said "who ever pays for it!" No smile or anything. I hate having mixed glasses of wine so as we were there for 2 nights I asked my husband to get me a bottle of wine. He came back with bottle of wine without a wine cooler!! Unlike everyone else who had a white bottle of wine. I had to go back to the bar and the staff didn't really seem to understand why it had annoyed me that I had to ask for the cooler. The new bar person did apologise in the end. We then went for a meal - what an experience! Husband had beef wellington which the deconstructed element wasnt an issue for him but the mash was cold the veg was cold. I had scallops with prawns and the prawns I think smelt like gone off fish and the scallops were also cold (didnt try the prawns) I also ordered the potato Bravas and again they were cold. The waitress was so apologetic offered alternatives and took the food off the bill. But as it was such an upsetting experience we decided to just go to bed had the packet of crisps that were in the room and didnt venture into the bar or restaurant again. The spa- the massage was OK, NOT worth £95 the beautician had really long false nails and every so often caught my skin and my husband also said the same he also said he thought she was on her phone as he could hear nails tapping when there was nothing going on in the session. Overall a disappointing experience. The pool wasnt very warm, the steam room didnt have any steam on the 2 times we went to go in the sauna was ok, not huge but that wasnt a real issue for us. However the breakfast was delightful. The food was hot and tasty. There were lots of options smoked salmon lots of pastries you can also ask for freshly made scrambled eggs, omelette and other things. Tea and coffee boiling hot too all the staff were fantastic too. It was really busy on the Sunday and they had got a table outside the restaurant with tea, coffee, juices and pastries so we could sit and wait for a table to become available. Just great idea to prevent (I hope) guests getting frustrated. The reception and breakfast staff all deserve 5 stars.

Spent a week-end at Moor Hall for wife's birthday celebration. Excellent service from reception and restaurant staff. Very ood breakfast choice and some family joined us for an excellent Sunday Carvery. Room was comfortable and well stocked with bath robes provided. Enjoyble stay and highly recomnended

My partner and I had a one night stay recently at the hotel, it was a Moor Hall Escape package. We had a very enjoyable stay, use of the leisure facilities, dinner and breakfast included. The meal in the Oak Brasserie was lovely and the service was very good, we couldn't fault it.

What a great experience I had at Moor Hall Leisure club. Harriet, Layla and Becky on reception were very welcoming and could not have been more helpful. The gym was well equipped and the classes I attended were brilliant. The staff I met, Paul, Dylan, Lulu and the Manager Matt were all very knowledgeable and encouraging. What a fantastic place with an amazing team.... a definite 10 out of 10.

We went for afternoon tea , the place is so beautiful and the staff so lovely. We had a great time and will definitely go again.

Food was ok but the service from Georgia was great she made us feel welcome and part of the family went above and beyond without it being awkward

We attended the Greek night last Friday. Second one we have been to. Amazing freshly cooked Greek food and the restaurant looked very Greek with flags, Greek beer etc. We will definitely sign up for the next one.

Really enjoyed our time at the Hotel. The evening meal was one of the best meals I have had compared to most hotels i have stayed in. The breakfast was equally first class. A big shout out to all the staff who were very polite and helpful. We will definitely return in the future.

Absolutely shocking. Dirty beds, dirty spa, awful staff, inedible food this list goes on and on! Avoid this hotel at all costs

Wow, what a fantastic experience we have just had at Moor Hall. From the impressive drive up to this Spa hotel through the grounds we knew we were in for a treat. The reception staff were so very welcoming with big smiles and friendly service, just what you want when you arrive after a long journey. Our Superior room was ready for us to start our weekend escape. The decor a mix of tradition with a twist of modern qualities was perfect for this period property. We unpacked and straight off to enjoy the spa facilities we had booked in advance. The pool, the steam room and sauna all part of the package were just perfect and so relaxing. The real surprise of the weekend though was the quality of the food in the Oak Room coupled with fantastic table service. Just simply excellent all round. Then the next gem was the following day at breakfast which was honestly perfect again coupled with faultless service. Very well done Moor Hall team we will definitely return and recommend you without any hesitation.

Absolutely amazing no faults

Big shout out to the lovely Rose who made me a beautiful Amereto Cocktail 🍹 she was lovely and a shout out to Leia These young ladies made my night . Thank you

Excellent stay. Staff wonderful, food amazing and our waiting staff Nell, was absolutely superb. Good spa, lovely grounds. Took a star off because no walk in shower (it was over a bath and I find it difficult to get in and out) and the beds were too soft. Overall, would highly recommend.

On our way from the North to Farnbrough stayed here for a Birthday treat. Had a small double which was ok, small, but good value for one night. Nice pool with steam room, sauna and jacuzzi to relax in. Delicious meal in the Brassiere, I had the Beef Wellington and enjoyed ever mouthful.

We visited the Country Kitchen with 4 friends for Sunday lunch. What an improvement over last time we went. The reception and service was first class and the food was fantastic. There was a wide choice of both entrees and at the main buffet. The chef carving at the counter was friendly and professional. He catered well for my allergy and I felt confident. The quality of the meats and vegetables was superb and the portions were large. Having stopped going 12m ago, as we felt the quality had fallen, we will definitely be back now. Well done to all staff

Sunday Lunch in the Country Kitchen is excellent. Good choice of starter, main carvery lunch and dessert. Polite and helpful service. All at a reasonable price for an unhurried enjoyable experience.

What can I say I really wasnt sure what to expect, my partner and myself came for the valentines wkend, we are new to spas, but from the minute we walked in everything was perfect, the staff all of them are a credit to the hotel, the spa was lovely, the evening meal absolutely delicious, and the same for breakfast, thankyou to all the staff etc for a great wkend, we will definitely be returning.

Booked a Friday night dinner, b&b stay with Secret Escapes and we had a thoroughly enjoyable stay. All the staff were friendly and helpful, the room (159) was enormous with a lovely bathroom and a big double bed. Public spaces are beautiful and our diner in the Oak Room was very special (although we very easily went over the amount allowed for dinner). Breakfast was excellent too, although the coffee was a bit disappointing. Hotel was surprisingly quiet at night, considering how busy it was (lots of children) and we slept well. All in all, we were very impressed.

Valentines meal ……… had a lovely evening . Food was really good and the atmosphere was great. Staff were really friendly and helpful. Jake, Leah and Lauren were amazing !!!!

Stayed her for my partners birthday and to pop the question. Stayed in the suite. Simply amazing the room was spacious clean hot tub bath was amazing only a short walk back down to the restaurant, spa and bar. All staff were extremely friendly and helpful. The hotel is in such beautiful grounds that we sadly couldn't explore due to the rain. atmosphere in the hotel is perfect for a romantic trip. Hotel was very busy with events and functions however as soon as we shut the room door we couldn't hear any noise. Upon hearing we had just got engaged the staff were congratulating us and even gave us a free congratulations plate with chocolates and strawberries such a lovely touch. Simply amazing worth every penny

We had our wedding day here at Moor Hall on Saturday 17th January 2026. From start to finish it was absolutely perfect, everything we wanted was accommodated by our wedding coordinator Heather pre wedding and on the day Troy who were both exceptional. Everything ran smoothly, it was truly a magical day and we couldn't have wished for anything more. We highly recommend Moor Hall and their suggested vendors. Rebecca & Sophie Watson-Best.

A super afternoon tea experience. Choice of teas and a great array of sandwiches and cakes. Service was superb. A nice little treat for a group of friends. Relaxed and friendly atmosphere, with welcoming staff.

Very enjoyable meal, the food was excellent. It was a snowy day and the dining room was a bit chilly. The staff were friendly and helpful.

Used the spa facilities in the day and had a wonderful massage. The hotel room had a lovely view of the gardens and our evening meal was delicious, also all the staff super friendly and helpful

I recently visited Moor Hall Spa with my mum for her birthday as a special treat, booking the Winter Warmer package which included a 25-minute treatment. To start with the positives, there were many. On arrival, the receptionist gave my mum a 50% off treatment voucher for her birthday, which was a really thoughtful touch and immediately made her feel special. We were also given a tour of the spa, and the staff member who showed us around was warm, welcoming and professional. I would also say that as a whole the winter warmer package is good value for money (£65pp for 4 hour access to the spa, 25min treatment and baileys hot chocolate with brownie) Our treatments were lovely. I had a facial and my mum had a foot and leg massage, and both therapists were knowledgeable and relaxing. After our treatments, we were given aftercare booklets and product recommendations, which felt thorough and well presented. However, the experience unfortunately went downhill when it came to the café portion of the package. When we first checked in, reception told us we could have our brownie and Baileys hot chocolate either after our treatment (around 2pm) or after the spa (around 5pm). We chose 2pm. Our treatments were at 1:30pm and lasted 25 minutes. Afterwards, we waited in the café area for around 10 minutes, but no food or drinks arrived, and no one approached us. As we didn't want to waste our spa time sitting and waiting, we decided to go and use the facilities and assumed we could ask for the brownies afterwards. When we later returned to reception to ask about them, we were met by a different receptionist whose manner came across as confrontational and dismissive. She told us the brownies and drinks had been made at 2pm and had been “sitting there for an hour and a half.” No one had informed us they were ready, and no one came to find us, despite us being in the café area initially. We explained we were still happy to have the brownies but asked if the hot chocolates could be remade as they would now be cold. We were told we could not do that as the kitchen were already making new ones as the originals had been out too long Unfortunately, the replacement brownies we received were drastically more basic and much less presented than the original ones we had seen earlier. Compared to what was first prepared, they felt like a downgrade and lacked the same care or presentation. The hot chocolate that was given to the birthday girl was also just a regular hot chocolate not a Bailey's hot chocolate. After being spoken to in such a blunt way, this made the situation feel quite uncomfortable and, honestly, as though we were being made to feel at fault for a simple misunderstanding. As this was a birthday surprise, it was disappointing for the day to end on that note. The spa itself, the treatments, and the initial staff were wonderful but the handling of this situation and the customer service at the end really dampened what should have been a completely relaxing and celebratory experience. I hope this feedback is taken constructively, as with a more understanding approach and better communication, this could have been a perfect visit.

We visit Moor Hall in January every year, have never really had any issues during our stay, staff are friendly, helpful and polite. The Garden room that we booked was very nice and clean and tidy and the Four poster bad was very comfortable. All in all another great stay.

Having spent a week here for a course nearby the service of all staff has been exceptional. Evening meals have been a pleasure with staffing building a rapport and nothing is ever too much for them to help with. Millie was a superstar. Chris in the shorts 🙈🙈🙈🙈

Sunday lunch at The Country Kitchen was really good. Great choice of food. Really tasty fish and meat from the carvery. Service was good not intrusive. Going back next week!!

We had a lovely time at Moor hall, the food was very nice, we had sea bass the cheese and crackers which we really enjoyed, the staff were very friendly and professional. Rooms were spotlessly clean and very warm. Spa area as expected, the pool isn't the biggest but it's enough and nice steam room and little sauna, we had a nice relax in the jacuzzi following by a chill on the beds. Overall a lovely overnight stay.

Your Italian themed dinner evening was extremely enjoyable with a large choice of delicious dishes to choose from or just try them all like I did. Unfortunately your Greek evening did not live up to the same in food or experience. However we will definitely attend your Italian night again.

They literally ruined my special day with unrealistic reservation while they knew they will be close and they didn't even try to resolve the issue

We had my mother's wake here today & it was amazing. With brilliant food & service . Would recommend to everyone

My sister and I visited Moor Hall for Afternoon Tea in the Oak Room, we had a lovely experience, the cakes were excellent, especially the scones with extra clotted cream. We had plenty of tea, and the coffee was really good. Our waitresses were helpful and efficient. Overall it was a relaxing afternoon, we thoroughly enjoyed it and would definitely visit again.

everything about moor hall is fantastic lovely staff aswell lovely food great atmosphere

The Spa was lovely but my room 131 was deeply disappointing. Noisy ( clunky sounds all night) The furnishings were tired. The hotel would know this was an awful room so why put someone in there unless the hotel was full? Surely as a new client they should be trying to impress me? £135 room only was not value for money

We had booked a stay that included massage, dinner and overnight stay. The whole experience was great from start to finish. Would definitely stay again

We booked a spa break at this hotel at the beginning of January. It is totally inappropriate for older Guest as there is no heating in the rooms and although we requested an upgrade which we were willing to pay for the room was still freezing cold.

My husband and I stayed for 1 night durinf January after i brought us the festive pqckqge stay. When we arrived at check in, Jessie on reception was very friendly and explained where everything was. We arrived in our room 160 which was lovely qnd spacious. Very clean and modern with a large bathroom including had a huge bath and a seperate shower. Robes and towels were provided so we then went down to the Spa area. All the facilities were clean and maintained. The staff were friendly and it was a relaxing atmosphere. Dinner in The Oak Room OMG was amazing!!! Some of the best food we had ever had. I passed on compliments to the chef as the duck was devine!! Staff in the restaurant were very attentive and friendly. We slept like logs. The bed was big, clean and comfy plusthere was no noise or disturbances through the night. Breakfast the next morning and had lovely choice with requiremnts to suit all. Hubby had a more tradional breakfast where as I had the smoked salmon and poached eggs. There was a good selection of other breakfasy items including pastries, fruit, cereal, cheese and toast. Would we stay again.....ABSOLUTLEY.!! The other reason we havent given a 5* is the shower in the room didnt have much pressure (which didnt effect me as I used the bath) but hubby said it wasnt great.

A perfect getaway to start the New Year. Amazing food in the Oak Room. The best steak I have ever tasted! We will for sure be back for another stay. Grounds decorated and the Hall with Christmas Decorations. Staff were all helpful and we even got a free upgrade to a garden view room. Room clean and great amenities. Breakfast was wonderful with a good choice and a fresh cooked omelette to start the day. So peaceful. Thank you Moor Hall.

We had a lovely afternoon tea at the hotel. The food was excellent and beautifully presented. There was a large selection of sandwiches & cakes + two large pigs in blankets & two delicious scones with cream & jam. The staff were very friendly & helpful, even giving us a box to takeaway what didn't eat, as there was quite a lot of food. I would highly recommend it & we will definitely book again.

We stayed for one night for the third time Particular credit to Georgia in the Oak Restaurant who was an excellent server

We stayed at Moor Hall Hotel, Sutton Coldfield for one night on 31 December for their New Year's Eve Dinner Dance. We were a party of 8 (4 couples) who always celebrate the New Year' Eve with a dinner dance in a nice hotel somewhere where we can dress up – men in DJ's and ladies in evening /cocktail dresses. It was our first time here as we usually stay at a hotel in Gloucestershire. It did not disappoint. We had also booked rather late in the year but the hotel managed to accommodate us. Parking was fine and check in was quick and easy. We were given Room 159 which is on the first floor (no lifts at this hotel). It was a spacious, comfortable room with a large sitting area with ample seating, a desk area, room safe, iron and ironing board, dressing gowns, tea/coffee making facilities plus a few complimentary chocolates, biscuits, crisps and mineral water on offer. The bathroom was okay with shower over the bath, nice thick bath towels, heated towel rails and toiletries via dispensers. The evening started with a complimentary glass of bubbles. Then we were piped in to dinner with a man playing the bagpipes. We were grateful that we were given a table for just us 8 and we did not have to share with anyone else. We had a 4-course meal that was just wonderful. Food was excellent, generous portions and beautifully presented. However, there was just too much. I couldn't do the meal justice and had to leave some. I would have been just as happy with a 3-course meal. The staff were very efficient, friendly and attentive. They were constantly topping up our water jug without having to be asked. They served and cleared up attentively and politely all evening. We ordered the wine by the bottle throughout the night and the range, whilst not cheap, was good. Sadly there was no offer of a complimentary glass of bubbles to see in the new year at midnight so we had to buy a bottle from the bar – the cheapest bottle was £68 but it had to be done. Throughout the evening we had a band and a D.J. offering us a reasonable selection of music. There was dancing after the meal which carried on until 1 pm. At midnight they played the ‘dongs' of Big Ben and then the piper came back in to play Auld Lang Syne. It was a good evening and a nice crowd of people. Breakfast the next morning we took a 10am and the staff managed to get us a table all together. Again, the staff here were very friendly and attentive. There was a good range of cooked and cold buffet food with eggs cooked to order. All in all we had a lovely time there. My only complaint with the hotel was that the rooms were rather on the cold side when we checked in and the public areas downstairs were a bit chilly throughout the evening.

I booked afternoon tea with two of my sisters as Christmas gifts. We had spent Christmas with our families so chose 29 December to spend some R and R time together. We had a wonderful time chatting and indulging in lovely platter of sandwiches and cakes. The tea and coffee flowed freely being replenished by the lovely staff. Thank you for making our afternoon a delight. Kath Bevan. 30.12.2025.

My friend and I have just had the most incredible stay at Moor Hall. Every single detail has been carefully thought out and nothing is too much trouble. Everything from our room to the corridors to the pool loungers was spotless and inviting. The staff are wonderful and just the right level of attentive. We will be back as soon as possible!

Had a lovely high tea as part of our Silver Wedding Anniversary celebrations and we were well looked after by Jess and Rose

It's a family tradition and it never disappoints. Fabulous food with great choices, lovely atmosphere , the staff attentive and very obliging. We'll be back. Many thanks

It was our first time going there and definitely not my last. I had my birthday celebrations there we were 15 in total the staff were excellent our room was what we expected everything was just perfect. I will go again and I will recommend.

This was our first visit to Moor Hall but definitely won't be our last. We thoroughly enjoyed our stay. We arrived a little early and as our room wasn't quite ready, we went to the bar for a sandwich and a coffee. The sandwich and the drinks were just what we needed as it was a cold and wet day. Sadly, the weather was not very pleasant so we were unable to explore the grounds, something we hope to rectify on our next visit. Our room was clean and spacious, with a lovely bath/shower room and a good selection of teas/coffees etc. As we are not having turkey for Christmas this year, we opted for the Festive dinner for our evening meal, It was excellent, beautifully cooked and presented in a lovely dining room, full of character. The waiters/waitresses were very attentive and helpful. Breakfast was excellent, again the staff, even though they were very busy, couldn't do enough for us. An excellent hotel with excellent facilities and staff. Looking forward to our next visit.

A group of us had the festive afternoon tea . Staff were great , friendly and attentive . Nice atmosphere. Room was Nicky decorated and the table was inviting. However the food was disappointing, some teas were not available and the bread was hard and definitely not fresh . Scone and cake selection was mediocre.

we had a lovely festive lunch at Moor Hall on Friday 12th December. Booking was easy and special requests were noted and actioned. This is our 8th time of having our family get together at Moor Hall and we all agree it is a great venue, great value for money and the food and staff are exceptional. Well done everyone

We paid for an afternoon tea gift card for my aunt and uncle's emerald anniversary. The coffee was cold, only 1 drink was offered. The sandwiches were very sparse and also very cold and the service overall was not good. We did complain to the manager and only got an email saying thank you and they will do better next time. Given that it was a gift we were not very happy that their experience had been so poor with no compensation offered. Would definitely not recommend.

Room was in bad state. Bathroom is outdated and needs renovation. Staff was polite. Loads of dust .old furniture..ceiling crumbling and rusty towel rail..great golf ground .not close to 4 stars.no slippers,robes are with holes,no single use tooth brushes.

A fantastic stay overall. The room was a bit dated but had everything you'd want and need. What makes this place extra special though is the staff and the dining. It's exceptional and we're very much looking forward to returning in the future.

Lovely wicked themed afternoon tea. The place had been decorated lovely for the event and Xmas. The production was superb, those actresses had amazing voices!! Afternoon tea was ok, everything seemed a bit dry, claggy and tasteless. The kids tea needed to be plainer too. Overall the production is what dragged the score up.

We went for a celebration of life meal for my Mum. Although it was a sad occasion it was made so much better by the staff who looked after our family so well. Nothing was too much trouble. The meal was lovely and they'd set up the display table of photos and mementoes beautifully for me. Our family felt so at ease and had a pleasant unrushed afternoon. Thank you Moor Hall team.

I went to Moor Hall for afternoon tea and I'm pleased to say it exceeded all my expectations. The service was excellent, very polite, friendly and efficient. The food was fresh, delicious and much more substantial than I was expecting, so much so that we couldn't eat it all; we asked for a 'doggy bag' and were provided with a cake box to bring home cakes and chocolates. Everything was delicious and beautifully presented. A good selection of unlimited tea was included, we had two pots each. The dining room was very pleasant and spotless. The only difficulty we had was in finding a parking place. Very highly recommended!

Great hotel, restaurant great. The food was so good. Staff amazing! Very friendly, helpful and welcoming. Hotel great location

I booked a table for fourteen for Sunday lunch and can honestly say we were all delighted with the table and setting. But most of all it was the waiting staff who made it very special. Thanks to everyone at Moor Hall.

This was a nice 1 night break away for my husband and I. I'm glad we were only here for 1 night as it wasn't the most comfortable place we have stayed but it also wasn't the worst. We got a wowcher deals for bed, breakfast and dinner, so it was worth the money, however I wouldn't be paying full price for it. Positives: - The staff were all friendly and the welcome was warm. - The bar was cosy and comfortable and the drinks were fairly priced - The service and food in the restaurant was amazing. The fillet steak was really delicious - The grounds are really well kept and provided a nice walk - The breakfast was lovely Negatives: - The room was very outdated & needed some work - The bed was in between a single and double size so not very big - The floorboards creaked awfully & the walls are paper thin - There was an event on & when they all spilled out around midnight they were very loud - There was mess left behind in reception from the evening before Overall we had a nice time but we wouldn't return.

I booked afternoon tea for my friend's 60th birthday. We arrived and were shown to the Oak Room brasserie which was an impressive room with a lovely log fire which sadly wasn't lit. The weather had just turned really cold and it would have been lovely to have a roaring log fire. The room wasn't cold but it wasn't particularly warm either. We asked for a heater but none were forthcoming. The food was ok. There were 4 little finger sandwiches and a small sausage roll but no other savouries. The cakes were a bit more plentiful but I didn't feel as though I wouldn't need to eat for the rest of the day! The tea came in a nice teapot with a China cup and saucer. We ordered a glass of Prosecco and when the bill came, instead of charging us for afternoon tea with Prosecco, we were charged for an afternoon tea with the Prosecco separate which was more expensive. The staff were nice but for the price, I expected more in terms of food quality. I wouldn't book again.

Beautiful location- very restful break. Friendly, efficient staff. Everywhere was very clean. Good breakfast with variety for all tastes. Very comfy bed and well equipped room. Special thanks to Jo? who helped with parking and made our visit a lot easier.

Hotel spa is nicely located. The rooms are spacious, warm and very comfortable. We ate in the Oak Room where the food was delicious, the staff very attentive and courteous.

Lovely overnight stay with friends, Spa treatment was ok been to better .Evening meal was really lovely, But breakfast let it down cooked breakfast was cold .Staff were very good they got us freshly cooked eggs .

Went for Sunday Lunch at The Country Kitchen for my birthday. Staff very polite and helpful good customer service. Food very good.had selection from salad bar good variety to chose from and very nice Carvery selection excellent well cooked good selection of vegetables plenty to eat Desert chocolate bread and butter pudding with custard ( could have gone for selection of small deserts) again very nice Had an enjoyable time and will certainly go again

We have stayed at this hotel a few times and never disappointed. Location is great, and in a lovely peaceful setting. The staff are helpful and friendly, rooms are lovely and our meals in the Oak Room restaurant, although I think a bit expensive are lovely, breakfast is plentiful and I have found the treatments to be the best I have had over the years, we cannot fault this hotel and I look forward to our next visit.

Fantastic overnight stay. Room was great. Very quiet. Slept well. Used gym twice. Really well equipped. Dinner in the Oak Room Brasserie was excellent. Wine reasonably priced. All staff at the hotel were lovely and very attentive. Breakfast there was a fantastic choice. We would definitely return.

The setting was amazing, right space between tables. Food was beautifully presented, the staff were polite and friendly. The food tasted amazing.

We spent the weekend at Moor Hall with our daughter and small granddaughter. We had a lovely time. I would congratulate Moor Hall on their very helpful, efficient and friendly staff. This was particularly evident in the breakfast room. The breakfast was lovely and we were very well looked after. We also used room service a couple of times and Corney was excellent, prompt and professional. The hotel is lovely and its gardens are a delight. My only complaint is the coffee. While the origins of the coffee are given as Ethiopian plus two other countries known for their coffee, the coffee I had was very weak and had little resemblance to a decent cup of coffee. For information, I ordered a flat white which was undrinkable. I should say that this will not stop me from staying at Moor Hall in the future - it's a great hotel and we had a lovely stay and were so impressed by its setting, cleanliness and its wonderful staff. Hence the five star review!

If you want a top class Sunday carvery then the country kitchen at moor hall is the place to go! We booked the private large room for a family birthday so we had that space exclusively. The price is excellent value for money for 3 generous courses. The salad bar to start is varied and fresh. Soup is an option if salad isn't your thing but seriously, the salad is amazing and is still done in a help yourself style. The meat was cooked to perfection and there is a wide variety of sides. There are several Cold desserts as well as a hot option again. The staff are friendly and attentive and afterwards you can unwind in the hotel bar with a drink. Amazing place for a Sunday carvery!

10 years ago we had the most wonderful wedding reception at Moor Hall. We were treated like VIP's and had the best day of our lives. So we decided to come back 10 years later to celebrate our wedding anniversary. We put on our room booking and meal booking it was our wedding anniversary and not one person even wished us a happy anniversary! The room was fine and the food but the customer service was poor, we did not feel special at all. I know nothing comes for free anymore but a little card in the room saying welcome back happy 10th anniversary or reception/restaurant staff saying happy anniversary would have made all the difference. I feel quite upset by the whole experience to be honest and no feel reluctant to return.

Excellent three course Sunday carvery lunch to celebrate three family members birthdays. Good choice, good service, good price. Nice surroundings.

Got a good deal through wowcher for £99 we got a hotel stay with breakfast and use of spa facilities and for the price this was excellent value. Room was nice and clean, breakfast was delicious with so many options and you can go back for more if you wish and the spa facilities were also very good. We also had a meal in there restaurant which was pretty good and this was an optional extra that we paid for and the service throughout the hotel and restaurants were excellent. Definitely will be returning in the near future.

We had a wonderful time ,the staff could not do enough for us, we had two nights plus a massage each and used the pool area but not the gym this time . We had breakfast and dinner and it was all very good, the Oak room for dinner was very good. This was for my birthday treat and plan to go again for my husband's birthday in June next year.

Excellent food and service, we had the afternoon tea, for a 50th birthday celebration. we had to call to say we would be unavoidably late, they were able to change the reservation time for us, so helpful. lovely atmosphere and ambience, can't wait to go back again.

Fantastic stay at the Moor Hotel & Spa. Really enjoyed our long weekend with my wife having a wonderful Drift Away Massage in the Spa. Meals were excellent with a really good gluten free menu for my wife who suffers with Coeliac Disease. The hotel staff were so helpful and aim to please throughout. We will definitely stay again.

We really enjoyed our stay at moor hall, the room was delightfully decorated and very clean, comfortable and had a lovely view of the gardens. Our evening meal was delicious, I had the pork belly and my partner enjoyed the ribeye steak, both served piping hot. The serving staff were very attentive and pleasant. The breakfast had plenty of options to choose from and was also delicious with excellent quality produce, all fresh and hot, the breakfast servers were also very pleasant and attentive, nothing was to much trouble and if you wanted anything extra or a different choice they were more than happy to accommodate you. Overall we had a fabulous stay 😊 .

Went for a spa day with afternoon tea with the ladies. There were 6 of us. The facilities are very clean, the star are friendly. I had a neck shoulder and scalp massage with Sheree she was amazing and friendly. Rose served us for our afternoon tea and she was friendly and got all of our separate request correct ( don't know if I would have been able too haha) these two ladies provided great customer service with a smile. Will definitely go back. Thank you Moor hall spa.

The spa is very clean and staff are so friendly, the staff on reception were great and so helpful. The therapist Paige was so kind and thoughtful, she gave me some recommendations for the products and I was very impressed. This spa and hotel is incredible and I would recommend to anyone.

We hosted a 50th wedding anniversary luncheon at Moor Hall, where we had our wedding reception 50 years ago! The staff involved in the planning process and then at the luncheon itself were wonderful, helpful and attentive. We were extremely pleased with the venue, the food and the staff.

Stayed here as surprise treat for my daughters 40th birthday... Wow perfect from start to finish.. Rooms very comfortable had everything we needed. All staff amazing very friendly and professional at all times. We had a evening meal at the oak brasserie food was perfect and the staff bought a cake out and sang happy birthday thank you.. Breakfast plentiful...then before we checked out we walked the grounds just magical will definitely be returning.. Beautiful place

We have been leisure club members for many years and I have put off complaining for too long the cancelled classes are a regular occurrence and for the money my husband & I pay this poorly run club is a disgrace . The ladies changing rooms are often disgusting at the best of times but yesterday they hit a whole new lower level . As I left two ladies on a spa day were going in I really can't imagine how they felt . The floors were thick with hair , dirty wine glasses , used tissues all over the floor and makeup smeared all over the areas by the hairdryers. I would have cleaned the floors myself had equipment been available to do so rather than stand in this filth .

My 3rd time staying here with a friend & definitely won't be my last. All the staff are welcoming & really friendly. We both had treatments on the Friday we arrived & they were amazing. The pool area was busy when we went to go in on the Friday so we didn't bother & went in Saturday morning for an hour which was fine as managed to get some jacuzzi time. The food in The Oak Brasserie was lovely, could not fault anything.

What a great stay we had at Moor Hall ! We were in the area as my wife had appointments locally for her " Mother of the Bride " outfit for our daughters wedding . We decided to make a couple of nights break as well as the dress appointment , and Moor Hall's 2 night stay deal was incredible value and quality ! We arrived Sunday afternoon and had a really quick and easy check in . Our room was incredibly clean and had everthing we needed as well as snacks and soft drinks , tea and coffee . We immediately made our way in our complimentary robes to the spa for a swim and sauna which was great fun ! Dinner on both evenings was brilliant ! Great choice , good quality and served by really nice young ladies with lovely manners . Now to the breakfast !!!! We were greeted by one of the sweetest ladies ever , Karen not just warmly welcomed us and told us about breakfast , but took the time to ask about our trip and gave us great local knowledge as well as directing us to a local garden centre ! Thankyou Karen the breakfast was excellent but your lovely conversation made it even better ! All in all I would highly recommend Moor Hall if you are in the area , and we will definately return ! Thank you all very much !

I'm certain that this is the worst hotel I've ever stayed in. It's certainly the coldest and dirtiest. I stayed overnight as a wedding guest. My room was absolutely freezing. I kept my coat on to sit in there, before turning the radiator up to maximum. I returned to my room late in the evening after the reception, only to discover that the radiator had made no difference to the room temperature. I resorted to putting my hoodie on to try and sleep, but to no avail. I complained and was offered an electric radiator, which I eventually accepted. I was also offered blankets. These things shouldn't be necessary, though, especially in a supposed 4 star establishment. The radiator in the bathroom didn't work at all and it was even colder there! The duvet was very thin. The carpet had dirty marks encrusted in it and paint was missing from the bathroom door. The furniture was tatty. I don't understand how this is a 4 star hotel. It's a far cry from 4 star hotels I've stayed in previously! The whole hotel was cold, and the stair carpet was filthy and threadbare. I have special dietary needs and only felt safe having half a banana for breakfast (leaving me starving hungry) because they don't have a fully itemised breakfast allergen menu. The staff were patient with me and tried to find me something to eat, but unfortunately the poached and boiled eggs I tried tasted horrible. They gave me part of the hash browns wrapper with the ingredients on it to check, but unfortunately I couldn't eat them either. It states online that there is significant risk of cross-contamination. I wasn't given the reassurance I needed. It's not worth the risk. I raised the cleanliness issues with staff. I was told my comments would be passed on to the housekeeping team, but really the whole hotel needs a deep clean, and the stair carpet replaced altogether. The one star is for the fact that most of the staff I spoke to were friendly. This hotel wasn't my choice, but I certainly wouldn't choose to stay here. AVOID. I recommend staying at the Premier Inn down the road. At least with Premier Inn you know what to expect, they understand allergens and they have high standards of cleanliness.

Went for dinner in the Oak room for my dad's birthday last weekend. Received outstanding service from Jake, Elloise and Lauren who went out of their way to make the meal perfect, they even sang Happy Birthday when they brought the cake to the table. Definitely will return.

Perfect place can't fault any of it Rooms lovely staff lovely clean and tidy, food 5 star, spa 5 star I'd definitely recommend it Prices are cheap for the value of this hotel

We got married at moor hall hotel . We checked in on the Friday and booked a hot tub suite . The room was huge and so lovely and clean we was overlooking the sunken garden . We ate in the restaurant on the Friday evening and had a really enjoyable meal . That evening we chilled in the hot tub and had a lovely nights sleep . The next day was the day of the wedding so we had a lovely breakfast together before my husband to be left. The staff had taken all my wedding stuff from me and locked it securely until the wedding they literally set everything up for me as I had asked . I then started getting ready for the wedding I had a visit from Millie who was on duty and looking after the wedding planning . I had hair stylist and makeup artists come to my room to get me ready the room size was ideal plenty of room to get ready without been squashed . At the time of the ceremony Millie and other staff helped me discreetly attend my interview with the registrar this was all done really well to ensure the groom and guests didn't see me before the isle walk .,we was hoping to get married outside in the sunken garden but weather wasn't on our side so the ceremony was held in the bracebridge room . It was set up so lovely and they controlled the music perfectly and all my guests were seated , it was a loverly ceremony. Afterwards we all went down to the bar and got some drinks and had photos done it was perfect timing with the weather as the sun was shining at this point so had the photos done outside. There is some lovely photo places to take advantage of especially the sunken garden and the grounds at moor hall are just so lovely . Once the photos were done we was taken back to the bravebridge room which had all been set up for the wedding breakfast . The staff took myself and my husband up first to check I was happy with the layout and yes it was perfect they had laid all my name tags and favours out just exactly how I wanted it looked perfect . The guests arrived and we had speeches and then the food was brought out . All guests enjoyed the food and yes it was lovely food it was really organised and we wasn't waiting for long so everyone was happy . Once we had finished the guests went downstairs to the charter suite as the evening guests were starting to arrive . Once all evening guests had arrived . They announced the bride and groom in and it was like a fairy tale I felt so special . The hotel arranged the dj and he was great too . The charter suite was stunning lots of nice big tables and pretty lights nice size dance floor . The cake was all set up ready for cutting and we had our magical first dance . The evening buffet was served and again the food was perfect and plenty of it for our guests . We had plenty of bar staff so no waiting for drinks . Everyone really enjoyed themselves and it was the best day ever . We had a lovely night sleep again and woke up as husband and wife for breakfast . We had some friends and family stay the night of the wedding and they all had a pleasant stay too . Breakfast was busy but still got seated and managed to get some food . On checking out the staff pulled a trolley out with all our belongings such as cards presents and left over decorations . The wedding at moor hall was perfect from start to finish . The staff were extremely friendly and helpful nothing was too much trouble . It was so organised I didn't have to worry about anything . Hotel was so chilled . Such a beautiful place to get married I cannot recommend this place enough . A massive shout out to Heather the wedding planner she was amazing every step of the way . Really friendly and easy to deal with , excellent communication and she planned it perfectly. And also a thank you to Millie you truly looked after us on the day you was perfect and as a bride you really looked after me and the groom and the guests . All the staff involved deserve a big thank you . Heather , Millie credit to moor hall . Thank you so much moor hall for the best ever wedding day and stay . We will definitely be back as we love the place . Anyone thinking of having your wedding here no matter how big or how small I would definitely recommend getting in touch you won't regret it .

We booked an overnight dinner, bed and breakfast stay at Moor Hall Hotel at the end of September (Sunday/Monday). Our room was situated in the newer part of the building and though a little tired/dated was really clean and fully equipped with everything we could need e.g. toiletries, ironing board, hairdryer, tea/coffee etc. We used the leisure facilities twice during our stay and again, everything was very clean though the pool, steam room and sauna did become quite busy with spa-day guests and there was not quite enough seating around the pool as all chairs were “reserved” with towels. The jacuzzi was unfortunately also out of use on the Monday morning for reasons unknown. We dined in the Oak Room Brasserie in the evening and the food and atmosphere was lovely. We were a little disappointed that some of the items on the menu were unavailable e.g. the wagyu beef burger and salmon starter. Unfortunately there was also an error with my main course (incorrect dish served) and my partner had finished his own main course by the time my dish had arrived which did detract slightly from what would otherwise have been a great meal. Overall we enjoyed our stay, although some aspects were a little “rough around the edges”.

Evening meal was excellent. Breakfast enjoyable too. Spa facilities were really good. Bar and sitting in the grounds was pleasant too.

I recently visited moor hall with a friend for a few drinks and some food and sat in the lounge bar. From the moment I went the bar staff were friendly and welcoming and the service was quick. We were served by a young lady called Lauren and a young man called James who were very accommodating and super friendly to talk to. They made our evening extra comfortable and we will definitely be returning!

We visited for afternoon tea on the occasion of my mother's 90th birthday. Very helpful when we had to change numbers between booking and attending. Beautiful oak panelled room and abundant sandwiches and cakes with a wide range of quality teas to choose from. Friendly, attentive but unobtrusive service from waiting staff (Zoe, I think). Would definitely recommend Moor Hall for quality of experience and value.

We visited the Country Kitchen for their Sunday Carvery. I think our 4th visit. Good service from staff and excellent choice of meats (the roast beef especially enjoyed) good choice of vegetables though have to say the roast potatoes were not very good - very hard and almost impossible to cut into. Everything else was fine. Good choice of salad starters with smoked salmon prawns dried hams etc. Desserts very good with extra choice by request from staff - fresh cream or ice cream. Great value for the three courses. They were having problems with card machines to settle the bill but was eventually resolved.

Staff were great especially a lady at breakfast called Jo. Very professional, upbeat and bubbly personally. Nothing was a problem and she was very efficient. Jo's hospitality really was the cherry on the top. Rooms were nice and bed was comfy. would definitely book again . Clean and spacious. Thank you

Fabulous Greek night in the Country kitchen on Friday 19th Sept. We and our friends all love Greece and the lovely food brought back many happy memories of super hols. Please can we have more than one a year!!!!

Recently visited Moor Hall for a spa weekend. The facilities and the hotel were amazing but the highlight of the stay was breakfast in the country kitchen with Jo. She was so friendly and went above and beyond for both me and my friend. I can't wait to come back and experience the exceptional service again.

A lovely hotel with lots of character Staff friendly the Oak restaurants was amazing food with great service from staff. A lovely relaxing stay would definitely return

Today me and my family had a half day in spa with afternoon tea! The spa staff made me and my whole family feel so welcome and comfortable! Recommend 100%. We had the afternoon tea and were served by Leah. She was very welcoming and helpful throughout the whole time we were there. Her customer service skills was amazing and make us feel comfortable! The food was delicious especially the cakes!

Thr best time we had the staff were very friendly and the food was amazing and price was very reasonable will defo be going again

We had a lovely 2 night stay & although parts of the hotel could do with some maintenance/upkeep this can be overlooked to a degree due to the lovely friendly staff, great service and amazing food. We had dinner both nights in the Oak Room & I have to say they were the best meals we have had out post pandemic! Since the pandemic so many places have dumbed down the hotel & restaurant experience but this did not happen and was truly welcomed. Also no service charge added or asked for - a hotel that believes service is all part of the service, who knew! Just a mention as we noticed it, the entrance to the hotel could do with a bit of a spruce up - first impressions count. Saying that we have absolutely no complaints and would certainly stay again. Oops almost forgot lovely pool & sauna/steam etc. Pool a fabulous temperature!

Beautiful surroundings, sitting outside with a drink was lovely and peaceful - very enjoyable. The Sunday carvery was excellent with a good choice for everyone.

Excellent all round We had a fantastic stay over at moor hall and a beautiful meal in the oak room brassie we both had duck followed by a cheese board. Honestly exceeded my expectations .it was delicious and exceptional quality and good value. We will definitely return. Our room was lovely and we had the perfect little getaway we needed to recharge. Thank you so much

Me and my husband got married here on 25.08.2025 and it was the most amazing day of our lives. Moor hall staff made us very welcome and went absolutely above and beyond to make our day absolutely magical. I will be booking here every anniversary to celebrate. I couldn't ha e asked for a better venues or better staff. We had the best day of our life with friends and family

What a lovely weekend. Moorhall is a beautiful place. Room excellent and staff could not do enough for us Meal in the Oak room was amazing. All in all I would recommend the hotel to everyone

We got married here in the sunken garden on 10th August 2025. What can I say apart from it was a dream. Heather and Troy were the perfect team to work with throughout and did everything we could have wished for. I would recommend this place for a wedding in a heart beat!

Paid for a nice level larger bedroom, which was in fact a disabled room, and when entering the room it had a strong urine smell. Later worked out that this was coming from the tiled bathroom floor! socks and shoes smelt of urine once walked on. I had a room change, (down graded) to a much smaller room, yet charged the higher price! Purchased a pizza and chips at the bar and was charged £20 for the pizza alone! Waiter brought me the food outside and asked if i wanted any cutlery ?? (begers belief) 2nd room, was ok but cleaning of room was poor - dirty stained chairs, dusty build-up on desk and on door beading. Hallway was noisy in the morning with staff and customers, and everytime someone in a room nearby had a shower, i could hear (what i imagine) was a commercial boiler starting up. Best bits of hotel was the gym and pool area, but there is no real evening feel about the hotel with both bar area and restaurant areas far too serious. lovely old building but wasnt impressed with the initial room i was given and the lack of room cleanliness (inc Urine all over bathroom floor smell) was disgusting and disappointing for a hotel/spa location.

It was a beautiful sunny day, and we had our afternoon tea outside on the terrace. With relaxing music in the background and beautiful views over the gardens and golf course. The waiter who served us was absolutely lovely, he was so helpful and courteous, couldn't have asked for more. The food was excellent 👌, although couldn't eat it all, so we were able to take the remaining cakes home with us. Afterwards, we had a couple of alcoholic drinks completely relaxed. There was an offer on with afternoon tea, therefore it was excellent value for money. I wouldn't hesitate to come back. Thank you, 😀 to all the staff there.

We had a family trip for pleasure and thoroughly enjoyed our stay. The food and service in the restaurant was extremely high and we were surprised how good it was.

A very enjoyable Sunday lunch with friends, good attentive staff , and good food with the exception of the under cooked beef which was very chewy

Another superb dining experience in the Country Kitchen for Sunday lunch. Excellent choice in the carvery and immaculate service.

Very attentive service and enjoyable atmosphere. Food was first class and quite filling. Choice of teas was really good.

We chose Moor Hall as the venue for our daughter's wedding on 2nd August. From the first visit, to the actual day, the staff were exceptional, very accommodating, experienced and helpful. A special mention to Troy, who on the wedding day was a star. He and the staff were amazing throughout the event, meaning the day ran smoothly. No question or task was too much, and all staff smiled and were friendly. As part of the wedding package, the bride and bridesmaids had access to the pre-wedding suite the night before the wedding and in the morning to get ready. This was a lovely addition and helped set the day up. The actual wedding room, bar and areas around were spacious and allowed for all guests to enjoy the wedding. The grounds are outstanding and allowed for some great photos in the sunken garden and woodlands. The food was tasty, especially the dessert. We and many of the guests stayed in the hotel, where the rooms were comfy, and we enjoyed the buffet breakfast. As a family, we would highly recommend Moor Hall as a wedding venue.

Stayed at this lovely hotel after watching a full day of golf, The British Masters at The Belfry. All staff very pleasant and helpful especially Isobel at breakfast who unfortunately had to deal with a very rude lady who had been told she may have to wait a few minutes for a table to become free as it was very busy. Isobel remained professional and very friendly even though she was being subjected to extremely questionable behaviour. Hope management do not reprimand Isobel as she is a lovely young lady and didn't deserve the treatment she received from this guest.

Thanks for a lovely stay, all the staff were extremely friendly, welcoming and eager to help to the best of their abilities. Corey who works at reception went above and beyond by sourcing me an extension cable and new dressing gown so thank you and he deserves a pay raise!

We stayed at Moor Hall in October 2024 and were disappointed by the poor cleanliness and generally run-down condition of the hotel. Instead of leaving a review, I wrote directly to management. To their credit, the response was polite and apologetic and they assured me that improvements would be made. They even offered 50% off a future booking with an upgrade, so we decided to give them another chance and even booked an extra room for a relative. Unfortunately, our return visit was just as disappointing. The same broken tiles, stained carpets and neglected areas remained. The “superior” room we were given was tiny and bore little resemblance to the photos online. When I queried this, I was told not all rooms could be pictured, which came across as dismissive. Later (perhaps realising they had been rude) I was shown another room with a so-called golf course view (the only other room available and it would be noisy due to a wedding) but in reality, it overlooked a disused pond (but lucky me they would waive the usual extra charge!) Amenities such as bottled water and snacks, which are advertised, were missing and when requested on our return from our evening out, we were brought a jug of tap water! The wider hotel showed the same neglect. Wasps and flies were an issue, with traps visible but dirty glasses, bottles, and plates left uncleared for hours (5+). The smoking area was popular but unkempt and full of weeds. Staff were generally friendly but clearly overstretched and unsupported, with no visible management presence. Breakfast on the Monday was chaotic. With extra guests from a wedding the day before, food constantly ran out, tables remained uncleared and service was poor. One young staff member was so rude it was genuinely uncomfortable. Once again, there was no manager to take control. Moor Hall is a beautiful building with potential, and most of the staff are well-meaning, but the lack of care and leadership is glaring. Outdated rooms are forgivable but dirt, neglect, broken promises and poor management are not. How hard is it to replace broken shower splash guards, descale kettles and clean carpets? After two disappointing stays, there won't be a third. This hotel could be wonderful with the right investment and leadership, but sadly, it falls far short of the standards it claims to uphold.

Lovely 1 night stay at moor hall for a special birthday. Easy booking (via secret escapes) , easy to locate and plenty of parking. Signage good. Checked in online prior to arrival, lovely welcome good information. Room clean, towels, bedding of good quality . Complimentary robes, coffee, tea, milk Inc oat milk, crisps, water and biscuits. Great tv with netflix, prime, iplayer, you tube if you wanted it. Air con in room, appreciated as weathers boiling. Ate in oak room brasserie. Service great, good choice of beers and ciders. Food gorgeous, pics attached. Delish breakfast lots of choice. Prices reasonable. Every member of staff were friendly and helpful. Check out easy. Would definitely return

Excellent stay grounds lovely pool area very good.all staff very good.food excellent especially evening meal.we have stayed before so knew what to expect.

We recently held a corporate event at this hotel and couldn't have been happier with the experience. From start to finish, the organisation was completely stress-free thanks to the outstanding team, every single member of staff was friendly, professional and went out of their way to ensure everything ran smoothly. The venue itself is absolutely beautiful, offering a fantastic choice of indoor and outdoor spaces. The lawn area was perfect for guests to mingle and relax, while the sunken garden gave our event the “wow” factor. It created a unique and memorable setting that impressed everyone. All of our delegates have commented on what a fantastic venue it was – a real credit to the team who made it possible. I wouldn't hesitate to recommend this hotel for any corporate or private event.

Excellent food and atmosphere at this resort. Staff were so friendly and went above and beyond to make sure we had a lovely time

I would have given 5 stars but there wasn't a fith available!! Staff were lovely “ all of them not just one or two “, food was lovely especially breakfast which was the best I've ever had . Hotel setting is lovely, the pool steam room and sauna were clean and well presented , I highly recommend a visit to Moor Hall spa hotel.

One of our most favourite hotels, in a lovely location thats away from the city but close enough to get there with ease. Well maintained and with very pleasant staff in all areas its always a pleasure to stay at Moor Hall.

The hotel was just what we expected it did not disappoint. Lovely room and everything was immaculate. Very comfortable bed we slept soundly. The Spa was excellent too besides the food in the restaurant was simply healthy and tasty. Breakfast was great and the staff were all friendly. All in all I'd say very hard to fault.

We were at Moor Hall Hotel for my nieces wedding. It was outstanding. The staff could not have been more helpful. The rooms/space and especially outdoor area were all lovely. The staff know what they are doing and the day ran like clockwork. Food good. Staff lovely. Could not recommend highly enough

The staff both in the Oakwood restaurant and hotel were very friendly, professional, approachable and knowledgeable. The food in the restaurant was well presented and tasted great, being served in a timely manner. The hotel was very clean and our superior double had a spacious ensuite. The gym and pool were pleasant, clean, and not over crowded. The gardens wer pleasant to walk around. Our spa treatments were exceptionally good. We really enjoyed our stay.

I got a warm welcoming to the hotel very polite staff at reception, very clean and tidy room also we was happy with our package, The food was very nice also the waitress were polite and kind to us, The facilities wore well maintained and we enjoyed our self. Will definitely be coming back

All at Moor Hall Hotel My wife and I would just like to say a massive thank you, to you and all the staff involved with organising my wife's 60th birthday celebration. Everyone had a fantastic time, the spa was lovely, the rooms and venue, the food was also amazing. All the staff were so friendly and professional. I would also like to add that the service provided by Xavier (the maitre d') and his staff were the most polite, professional and attentive that we have ever come across. It all added to making the event that much more special. Kindest regards Andy

We had one night stay very enjoyable good food helpful staff, rooms comfortable could do with a little update but otherwise clean with all amenities very warm hotel. Excellent breakfast good choice helpful staff .

Took my mum to the Poppy Day Lunch with songs being sang by the D-Day Darlings. It was an absolutely lovely day the food was gorgeous with generous servings. The waitresses/waiters were very attentive and the food was still piping hot. The entertainment was brillant with plenty of songs being song. I can highly recommend this venue and food and I'm looking forward to going back in the future.

We booked a room for one night as we attended a wedding there on that day - the venue for a wedding is perfect, the room is beautiful and the reception area is fantastic (As was all the food!). Room was exactly what we needed, and actually slightly bigger than expected. With the exception of the Bathroom, it is a little dated, but this wasn't an issue at all. Bed was extremely comfy, and although the room positioning meant it was a little noisy, we had a great nights sleep. All the staff we encountered were great - Mia at the bar in the wedding area was lovely! Breakfast was also great. No issues at all - would definitely recommend!

We received a one night stay from my mother in law as gift.. what can I say? We didn't want to leave! Everything was perfect from the 3 course meal to the bedroom and breakfast the next day we literally could not fault it! What a beautiful hotel! We are looking to book in again in a few months. The spa facilities were wonderful as parents of 5 children we don't often get the chance to have an evening away and this was perfect, the steam room and sauna and pool were 5 star, I haven't swam so much in about 10 years! The food was beautiful and so was the beverages to wash it all down. The staff are so kind and friendly and couldn't do enough for us. Honestly I haven't relaxed so much in years, thank you for having us!!

Had attended a family christening at the nearby Golf Club and stayed overnight at the Hotel. Was given a nice room on the ground floor which was very warm. My wife and I then retired to the bar after what we thought had turned down the radiator. Spent a pleasant evening in the bar with the family, the drinks were fine but a bit on the expensive side at nearly £5.00 A pint. To a country person that is way above what we pay locally. They do a very nice bar sandwich with chips and salad. On returning to our room later we found the room still extremely hot and uncomfortable to stay in. We asked for help with the radiator and despite the young man who came to help could not get the radiator to cool down. In fairness to the Hotel they quickly found us a new room with a fourposter bed much cooler. My brother in the next room also had the same experience. However we were not unhappy with anything and we had an extremely good breakfast next morning. Would stay again.

Stayed one night for birthday weekend. Hotel is a traditional old style country house, very cosy and welcoming. Staff were very friendly, efficient and capable. We had an upgrade to a huge Superior room, very comfortable, loads of space. Lovely shower. Lots of extra touches...birthday cake and card, biscuits and chocs. We had the carvery dinner which was superb. Three courses and plenty to eat. Breakfast in the morning was excellent too. The swimming pool got quite crowded but was still lovely, better in the morning and not as busy. Only negative was that our room was really hot, we asked to have the heating turned down which it was but it was still stifling. Other than that..lovely hotel and we will be back!

Just returned from a weekend at Moor Hall hotel. Lovely hotel with beautiful grounds and opposite a golf course and park. Staff could not do enough to help, they were so very friendly and polite. Food was great, we did the carvery for our evening meal. All the food was hot and fresh. Again breakfast was just as good, with nothing running out on the buffet. The pool is a little small especially if you go down there at the wrong time. Bars are nice and there are some lovely period rooms to sit in and relax. The only thing letting it down are the rooms (although I'm basing this on our room). The room was meant to be an upgraded ‘deluxe' but it was very old and in need of modernising and decorating. The room itself was large due to it being a disability access room. However there was hardly any natural light in the room and the lighting was poor. The bathroom was not cleaned properly and as it had an open shower suitable for wheelchairs, the bathroom floor flooded constantly. Aside from the above this is a nice place to visit, just be careful of the room you are allocated.

From check in to leaving the staff were amazing, very welcoming and friendly. We had a double deluxe room which was immaculate. Room service was amazing, nothing was ever any trouble. I would recommend this hotel to anyone.

Stayed here for a friends wedding and although some of the rooms are a little old fashioned and tired looking I can honestly say the service is outstanding. To me this is the most important factor when choosing somewhere to stay. Soya milk was provided to our room upon request and when I was concerned about it going off, a friendly porter bought a fridge to our room! A whole, entire fridge! Throughout our stay nothing was too much trouble (veggie sauasages for breakfast - no problem!) and the bed was really comfy! Fantastic team of staff. Thank you ☺️

Visited the Country Kitchen on a Wednesday evening with family. Food was hot, plentiful and tasty (carvery style). Service was friendly and efficient. Good choice of wine and other drinks. Would recommend.

We booked for an overnight stay as we were joining family members to go to a function a few miles away. The front desk was extremely busy when we arrived, but as it was a Saturday and just on the 3pm check-in time, were happy to wait. We had booked room only and was allocated a ground floor room on a central corridor. I then met my family who arrived a short while after, unfortunately they were kept waiting for their room for quite a long time as housekeeping hadn't finished. Our room was spacious enough, but it definitely is in need of a wardrobe upgrade and the room seemed quite dark despite the lighting. The bathroom had recently been refurbished and the shower was great, apart from it flooding the floor as the shower screen was not long enough to stop water going all over the place. A kettle with tea and coffee was provided and there was air conditioning in the room. Unfortunately, I felt the mattress was far too hard and as the room was located on a corridor trying to get some sleep with late night guests passing through and banging doors and having conversations outside, left me tired and weary the following morning. My experience wasn't the best, but can appreciate those staying for longer and on a spa weekend would make more the facilities.

Enjoyed a fantastic Spa day here with my partner. Everyone was so friendly, Abbey was lovely. The facilities were lovely and clean, the pool isn't massive but was beautiful and sooo warm. The back massage was fantastic. The gym is a bit old but has lots of equipment. I was even shown how to use the gym kit by the very helpful Spa manager Mat, who came to my rescue when he saw me wandering around the gym looking confused. Cannot wait until my next Spa day here which I have already booked.

While my mother was in hospital nearby my husband and I stayed here a couple of times and we received very good service and our rooms were comfortable and clean. Sadly Mum died this month and we immediately thought that Moor Hall would be an excellent venue for the wake. From the moment I rang and spoke to Lauren to place the booking and throughout the event held yesterday we received the very best courteous and efficient service. The food was delicious and plentiful and a lovely lady called Pat kept a close eye on what was required. They made a difficult day so much better. I would happily recommend Moor Hall for events. There is a bar and also lovely gardens available for guests to enjoy, together with plenty of parking spaces which is an essential ingredient when organising an event.

Thoroughly enjoyed our overnight stay. The room was clean and comfy, the facilities were good. We ate in the country kitchen which was a three course carvery and it was excellent. Staff were lovely and helpful. Highly recommended

Beautiful grounds to this hotel right on the golf course dinner carvery excellent and the staff are very attentive and go the extra mile I arrived to find out that I had booked the wrong night and the reception staff had it sorted within minutes

WOW! where do I start! We couldn't of chose a better wedding venue than Moor Hall in October 2018. We truly had the best day ever imaginable! I'm the most indecisive person and Moor Hall was the first wedding venue we looked at and straight away we both fell in love with the stunning building and knew this was the place to hold our wedding, we truly felt we would be well looked after here... and we were! The event manager Georgia was just amazing from the moment we first spoke to her up until our big day, nothing was ever too much trouble for, and she definitely helped us in making our dream wedding come true. Thank you x The wedding day its self ran so smoothly from start to finish, all of the staff on the day were just fantastic, over-delivered and made our wedding day an absolute dream. We would like to say a special thank to Jamie who was amazing throughout the day. Ensuring that the day kept flowing, introducing speeches, trying to organise our band and also keeping myself topped up with drink in between pictures with our photographers. We really can't thank them enough for making it the most perfect incredible day ever! The wedding breakfast and evening food was impeccable and so tasty! All of our guests commented on how delicious it was along with what a stunning venue Moor Hall is, everyone was so impressed with just everything! Thank you so much everyone at Moor Hall for making our day as perfect as we could ever of imagined it to be! We can't wait to come and visit you again soon. Stephanie & Richard Kendall x

Just spent two lovely nights at Moor Hall - an annual event. As always, the service was attentive, the food excellent and the surroundings couldn't be more lovely. Our newly renovated bathroom was well done (although I would have preferred a bath) and while the bedroom was dated, it was clean and had all the comforts needed. Highly recommended.

We stayed at Moor Hall after visiting an exhibition at the NEC. The room was very small and dated although clean and comfortable. It was difficult to get the right temperature in the shower as it was fed from the hot and cold taps and there was a crack in the bath. We ate in the Country House Kitchen which we were really disappointed with. They do a carvery from 12 to 9pm and we ate in the evening. It felt like the food had sat there for a long time - over cooked vegetables and leathery Yorkshire puddings. We did advise the waiter and he agreed to waive charges for our bottle of wine - we felt this was good customer service. At breakfast there were long life yogurts, very little fruit and hot buffet. If you wanted anything freshly cooked you had to pay an extra £2.50. This hotel is reached via an impressive drive and the building looks grand. The staff are all friendly and welcoming. Beyond this though, our stay was sadly lacking and we will not return.

Staff were very helpful. Hotel was nice, felt a little odd you had to go past all the dining places to get to the leisure centre and spa. Mostly clean place although one of our pillows had pink stains on it, but we just didn't use that pillow. Carpets in the room could use updating as appear a bit old. Shower was nice and clean! Toilet paper a bit out of reach right under the sink but not a problem. All in all well worth what we paid to stay.

Stayed on a business trip for 1 night ...room was very clean and spacious...food was quick and very tasty..clean and staff very polite ..would definately come again and use the spa facilities also ..breakfast plentiful and lots of variety

Our family gets together every other year to catch up and have a social weekend. I chose the Moor Hall hotel for its location, central England so that everyone from around the UK had equal travel times. from the time we checked in to the time we left the staff here were the best we had seen for a long time. friendly, courteous and could not do enough for you. Some of us started our weekend on Friday and others came on Saturday. Everyone was met with a warm friendly welcome. The carvery on Friday was excellent food and choice. There is a 2 AA star rosette restaurant but we did not try that but it looked really good. The spa facilities were excellent. We had a room for pre-dinner drinks that was cosy and this was followed by a 4 course meal in a private room. We were looked after by Pat and her team, who were excellent, they could not do enough for us, we were very well looked after. Even though there was a wedding and a coach load of people the hotel did not seem crowed and there were plenty iof staff to look after us. This hotel is steeped in history and has great wooden panelling I would say that it was a warm October we were there but the rooms 1 to 11 on the ground floor were hot. having said that the hotel gave us a fan and complimentary water. i would suggest a first floor room. I would highly recommend this hotel and we are looking forward to going back

We booked a couple of days at Moor Hall Hotel and Spa to break up our long journey up country. The hotel is large and very well maintained. The staff in all areas of the hotel were very attentive, ensuring our stay was relaxing, pleasant and worthy of wanting to return again some day. Our room was very spacious, exceptionally clean and had all the added little extras to make us feel we were staying in a quality hotel.

My husband brought me here to the Oak Room for my birthday meal, which we both enjoyed thoroughly. The staff were really friendly and welcoming. The meals we had were beautiful, I would recommend this hotel.

We were delighted with the afternoon tea that formed a birthday celebration for me and my family at Moor Hall. The venue was lovely and the food very freshly prepared. The lemon tarts were a particular favourite with my mum who is very hard to please! More than that, the staff looked after us with a great deal of personal care and also accommodated a very complex range of dietary requirements (diary free, vegetarian and 'plain and simple'). We especially appreciated the different types of afternoon tea that were available and which made the event extra- special.

Very nice clean hotel, staff were great and all smiles all round. Internet in room was slow to connect but did manage to get on after a few attempts. parking good with room for big van. Food very good standard

We were given a voucher by our son for afternoon tea, which did not disappoint. We were met and directed into a separate room where a table had been reserved for us. The staff were very helpful and pleasant, and we really enjoyed our afternoon.

It was a very busy day. A wedding was taking place as well as many diners being there. I had been there for 45 minutes and had to chase twice for our afternoon tea. The children's afternoon tea wasn't correct and we felt neglected - I had said it was my dads 70th upon booking & was informed they would decorate a plate. This never happened. Very disappointed.

My husband surprised me with a 1 night stay at Moor Hall Hotel with a 3 course meal & breakfast which I was very excited about, as I have been wanted to stay here for a while now. The main part of the hotel was lovely, but additional buildings had been added on over the years, which really detracted from how lovely the original house is. Our room was located in the 'new' part of the hotel and despite the hallways needing updating, our room had been newly decorated with a brand new bathroom (we stayed in room 22 but when walking past room 23 which was being cleaned, the bathroom was old and very dated, so if this bothers you, request a room with a new bathroom). Although the room was small, it was very comfortable and was tastefully decorated. We went down to the pool once we had put our bags in the room, and as hotel pools go, it was quite a good size, and had a steam room and sauna, but these were quite small. There was also a Jacuzzi, but it was full the whole time we were in the pool, which was slightly disappointing. It's not really a complaint as its what is to be expected on a Saturday afternoon, but if you like peace and quiet and want to lie on a bed with a book, I would suggest going in the week and in term time, as there weren't any spare beds. We managed to find a chair to put our towel and robe, but I did notice some had to resort to putting on the window ledge. We had breakfast the next morning, and there was plenty of variety. You had a choice of continental and a Full English breakfast. From looking at the menu, they did cater for vegetarians, and I think vegans, but I would check before you book. Anything not on the buffet can be ordered, but you would need to pay a supplement. Overall, our hotel stay was really nice, and the staff were very attentive, but once the hotel is updated throughout (although if the main part of the house is left as it is, it wouldn't be a bad thing, as it was beautiful), it will be even better.

We were presently surprised when we drove up to this property - absolutely gorgeous setting. Staff very professional and courteous. Service was great. Can't wait to visit this hotel next time I am in the UK.

This hotel needs a refurbishment from top to bottom. Its dated and very tired looking. Corridors, carpets, rooms needs updating. We had dinner and breakfast at this hotel, food was good. Staff and service is very good, but overall not a 4* hotel.

Me and my husband got married here on the 21st September and omg what a day perfect from start to finish.. Jamie the wedding manager was just top class. Nothing was to much trouble and the hotel is just stunning. Our day was perfect thankyou moor hall.

We had an overnight stay bought as a birthday gift. Our room was super, warm and comfortable. The refurbished bathroom was superb. Included in our stay was a carvery supper, 3 courses, which was lovely, and a great breakfast. The hotel is in a lovely location and our stay was very enjoyable.

I booked Moor Hall as unfortunately everything in Birmingham city centre was triple the usual price due to all the conferences this week. Being a 4* I hoped it would be more than adequate and was quite looking forward to a 4* hotel and spa. The drive up to the hotel was lovely , it looks grand and expensive so I was pleased with my choice until I saw the room. Firstly, the curtains were worn and old-fashioned and didn't draw properly. The throw on the bed was covered in pulls and threads and the carpets was stained. All very old fashioned, very dark furniture, bad lighting and a small room. This hotel definitely hasn't been upgraded for years . The bathroom was very dated , but clean . No luxury feel, I wasn't looking forward to sleeping in the bed or using the shower. The whole idea of a night away is to feel relaxed and a bit spoilt, this simply couldn't offer that. Unfortunately to add to it, the sink made gurgling noises when someone in another room ran the taps and you could hear people walking across the floor in the room above! I definitely wouldn't stay again or recommend for an over night visit, what a shame they've let such a lovely looking hotel go waste by offering substandard rooms. The restaurant in the evening offered carvery , no vegetarian option other than pizza or veggie burger, so hard luck if you were looking forward to a meat free roast! Service was slow , decor however , compared to the bedrooms was lovely, and staff were attentive and pleasant.

The Moor Hall Hotel is a lovely little country mansion of a hotel. It has some very attractive old parts which are flanked by more modern but sympathetic additions including the spa and conference suites. The staff are really friendly and extremely helpful. I entered my room for the first time to find I had mistakenly booked a twin room rather than a double. Elise (sorry if I've got your name wrong!) couldn't have been more helpful in getting me a double room. The grounds are lovely, backing on to a golf course. There are also a couple of large conservatories to sit in when the weather turns cold. As for the restaurants - well, there are 3 options from bar food to a carver to a formal restaurant. I opted for a lamb burger from the bar and it was terrific. It was even warm enough to sit outside on the attractive patio area whilst I ate.

I stay at this hotel most months for a night or two. Everything you want and need and not pretentious. Very clean. Friendly and helpful staff. Ask for a room overlooking the golf course - they're more expensive but more spacious and quieter. No hesitation in recommending.

We came (late) for a wedding on Sept 15th. I had booked it some time ago on a "Wedding Rate", which after looking at Booking.Com, was not that 'special'. As we live in Spain, I phoned the hotel to confirm check-in time and was told it is 15:00. I pointed out that we were coming to a wedding that was happening at the hotel itself at 14:00 and surely they could see this on their 'special wedding system'. I was told that they would try and get us an early check in, but that it was not guaranteed. Anyway the next day I called them and was told that it was OK. We had stayed locally so it was not such a problem, but had we been coming directly from the Airport, I don't see how we could have got changed and ready. I think they should look at this. All that said, we arrived very late, just about managed to park and the staff whizzed us thru check in, and one of them helped carry our change of clothes upstairs to our (very nice) room. We made it downstairs to the wedding after most people but thankfully before the bride. Everything else was good, the weather the wedding dinner, then late night snacks, even a sweet stall. Overall I liked the place and especially the staff. We had no real chance to use the Spa or facilities as you have to check out at 11:00. So check in at 15:00 and out at 11:00? I think they need to hire more chambermaids. All that aside a very good place for a function or weding. Just beware of the timing if you are coming from afar. BTW, room nice, very comfy bed, couldn't find USB port for charging phones etc, finally found one in the morning underneath the bedside clock/alarm. A couple more would be appreciated, especially for corporate functions.

Ltd parking on day of arrival however booking in was easy and we had been upgraded to a superior room Only 2 minor issues WiFi is rubbish and no power points by bedside cabinets Our function room was well laid out and the food was fantastic and Jamie looked after us very well Breakfast was very good and the selection was great Overall a great stay great beds and rooms and would do it all again Thank you

Extremely nice place to stay. tucked away in the woods. Staff and service are outstanding. Had no idea what I had booked until i got onsite and way very surprised that I had not found this place earlier in my many trips to the UK area.

This is just a few words to say say thanks for your services and the overall experience when hiring your honeymoon suite for our wedding. The room was excellent and in magnificent setting overlooking the country house and gardens. I also stayed the night before alone where I sat out on the front looking over views with a couple of whiskeys to calm the nerves, then when we arrived back the following night everything was sorted out for us and the overall service was excellent. Some of our wedding guests also stayed in the hotel and also expressed how pleased great it was. Thanks again and I would not hesitate to recommend your hotel in the future

My husband and I went to their country kitchen restaurant yesterday for our wedding anniversary, we went on recommendations but we were disappointed. We had the carvery which was not very warm at best. When asked if everything was okay I said the dinner was cold they apologised but that was it. They did say if I had spoken before I had ate it they would have done something which I presume would have been to microwave the meal, but I don't know. I know the meal was a set price but we only had two courses and were charged for three. On ordering we told the waiter we didn't want a starter, but we were not informed that we would be charged for it in any case. Overall I feel we did not have value for money.

A friend and I went for afternoon tea a couple of weeks ago and thoroughly enjoyed our afternoon and the cake of course. Sitting on the patio on a warm sunny afternoon sipping prosecco and eating sandwiches and cake, what more could girls ask for. The staff we're attentive but not over bearing, took onboard our dietary requirements and served with a smile.

We've been visiting Moor Hall for several years now and have always had a great time. Yes, the odd mattress needs replacing, but we've always found the hotel comfortable, the food to be excellent and, above all, the staff to be helpful, friendly and caring - nothings too much trouble! The ladies serving in the Country Kitchen at breakfast are complete stars - you know who you are!! :) We will be back again soon for sure. Stuart & Julie (the magpie) - Isle of Wight

Just stayed overnight on a spa break. This was not my first choice of hotel, but am so glad we came. What a wonderfully surprising place. The building has the most amazing vibe to it, the grounds are beautiful and every single member of staff we encountered was friendly, cheerful and helpful. Yes yes yes to future visits.

A fantastic experience, we were greeted by the Spa manager who took us through to our arrival drinking. After enjoying them we then made our way back to the Spa reception where we were give our treatment times, and given a tour of the facility and pointing out where to meet for the treatments. We were then given some robes and a towel (bring another of your own for showering at the end) After changing we spent some time in a beautiful relaxation room as our treatments were quite early, there was an endless supply of Tea/ coffee/water (we were advised to keep hydrated) The treatments were luxurious, the beauty professionals Calida and Michaela did an exceptional job, thank you. Lunch next which was very hearty, and then time to enjoy the steam room/sauna etc. all amazingly spotless. Even the checkout was an amazing experience with Abi and Sadie. We really really REALLY enjoyed our day here, Thank you ALL so much :)

We had an absolutly brilliant time, we were greeted by the spa manager who was very friendly and proffessional, had amazing massages and facials by Calida and Michaela the the reception staff Abi and Sadie were so lovely and helpful and easy to talk too, the staff made everything that much better, the service there is a very high standard, and the facilities were great! overall experience fantastic, definitley recommend going and we will be returning soon.

We stayed at the hotel on a Friday evening, 7th September... The hotel was spotlessly clean upon arrival and during our stay. we had bid successfully for an upgraded room and it was gorgeous....We had a meal in the carvery, superb food with plenty of choice off the menu or from the carvery, and three lovely courses! And the breakfast was equally outstanding. The staff were outstanding, from Julie on Reception to Karl, the Night Manager! They were attentive, remembered your name and asked about you and the stay in a positive way. We did not use the Spa, as we ran out of time that evening and the next day. Was there anything I could complain about - not at all! I stay in many locations with work, and this is without doubt the best hotel we have had the pleasure of staying in!

Management team need to be sorted out. Rude and arrogant woman in management, will not be staying here. No member of staff should talk to customers in such a way. Would be a nice place to stay if the staff were a bit more professional.

We stayed at this hotel for one night for a wowcher deal and had a lovely stay. The spa facilities were great, every member of staff were very friendly and welcoming and the carvery and breakfast was tasty. The room was clean and the bed very soft. We would defiantly recommend a stay at this hotel.

My family and I have been having Afternoon Tea at Moor Hall for some years. We have tried other venues but none meet Moor Halls excellence in the delecious food, tea and coffee and fabulous service. Well done, looking forward to the next already.

A lovely generous tea in lovely relaxing surroundings.Reasonably priced and the staff were very pleasant and accommodating.It is well worth a visit.The grounds of the hotel are beautiful and lovely to look out on while sitting in the lounges

A lovely cream tea great service lovely thing to eat great sandwiches and cake the girl that waited on was very nice and helpful a lovely afternoon in a lovely restaurant with a great view would come again

Arriving at the reception to check in, we where attended by the most pleasant and courtliest staff, We had a family room which was clean and welcoming. Also with a little baby, a cot was ready for us. Thank you staff for being genuine, caring , attentive without any quibble. beautiful ground for photos .The food was lovely, Thank you dining to dining room staff and the chef Carlos. We highly recommend a stay at Moor hall spa and hotel Sonia C.

We recently stayed at the hotel and was left quite disappointed. The grounds of the hotel are lovely and great for a wedding, but the hotel rooms are not worth the money even at a discounted price. We were in a superior room, that was meant to have a double or king sized bed, but this was just 2 beds pushed together. The bathroom was like a school gym and everything was dull/old and needed a revamp. Was disappointed in the rooms for such a nice hotel. Other guests staying in the same rooms also had extra features such as a jacuzzi bath which we didn't have. We were also given not even a quarter of a toilet roll and we had to go to reception to ask for more. Toilets around the hotel also didn't have toilet rolls regularly refilled. Would not stay again, very let down.

We got married at Moor Hall on 18th August and we had the most amazing day! Beautiful surroundings, amazing food and perfect staff! The day went by so smoothly all thanks to Jamie Hall. We owe Jamie a huge thank you, nothing was too much trouble for him - he made sure that we knew what was going on every step of the way and was understanding at how overwhelmed we were with everything going on, even running to grab me a pint of coke to quench my thirst in the middle of dinner! Hehe! All of the guests commented on our beautiful venue and every single one of them loved that they turned up for the ceremony and didn't have to move again! Perfect day that we will treasure for the rest of our lives ! Well done Jamie and the team, Mr & Mrs Armitage ??

My wife and I got married at Moor Hall 7 years ago (28/08/2011) and it was the most amazing day! This year to celebrate our anniversary we decided to book the romantic escape back at Moor Hall and like our wedding day we weren't disappointed! Top class service, top class food and a room upgrade for our anniversary! Full use of the spa facilities and fantastic breakfast the following morning! Well done Moor Hall! Another gleaming review for an almost perfect hotel!

We had a lovely stay here, the hotel was amazing, beautiful surroundings, amazing staff and food, very clean and the spa was lovely. Will definitely be staying here again soon 5*, thank you for such a lovely relaxing stay.

Very nice stay at a lovely hotel in a nice area near Birmingham. Booked via secret escapes and no issues with booking or checking in. Excellent facilities in a superior room which had plenty of room and additional items such as complimentary fruit and drinks. Very nice touch from housekeeping staff who noticed my wife was pregnant when we checked in and 5 mins later a knock on the door and a lovely gift of a teddy bear for the baby. Leisure facilities are good albeit the pool Was very busy whilst we were there. The only reason we gave 4 instead of 5 rating was that they did not police the times children were allowed in the pool. We were informed they were allowed in between 9am and 6pm, but were allowed in at 8am and after 6pm which meant a leisurely swim was not available. Breakfast was a buffet with eggs to order. All was very good and they even had some black pudding I requested which was great. Overall a very nice hotel and in a lovely quiet private area which led to a relaxing stay which is what we wanted. Would recommend

Excellent stay again. All of the staff are exceptionally helpful, approachable and friendly. Staff in the bar are quick to serve and ensure you are not waiting for drinks, Grace is a lovely young lady. The staff in the country Kitchen are amazing, had an excellent meal cooked by Brad, accompanied by excellent service from Chantelle, Troy and Leanne. Am looking forward to returning

What a wonderful afternoon. Would highly recommend booking afternoon tea sandwiches and cakes were delicious. So many cakes my friend and I both had some boxed up to take home. I have to say I'm very particular with my cup of tea but this too was lovely. And plenty of top ups. The staff were very efficient and pleasant without being too in your face. All in all a lovely experience

Really lovely afternoon tea, staff very attentive everything was perfect,we even stayed over as we have stayed here a couple of times before and always found everyone very friendly and the breakfast is spot-on. Many thanks again.

Stayed overnight following the wedding of my son on Saturday 11th August 2018. The wedding was wonderful and Jamie our wedding manager did a spectaculor job and just made the who event run so smoothly from start to finish. The hotel room was spacious with everything you'd expect from a hotal of this calibre. During the day and our stay the staff were professionaly and extremely helpful. Thank you for making the day one I'll never forget.

Stayed for one night to meet up with friends for a birthday surprise. Superior room clean, spacious and comfortable. Three course dinner and breakfast next morning first class. All the staff extremely courteous and pleasant. Historic building and interesting gardens & woodland walk. Can't fault it on any measure.

This is a perfect base for exploring the local area. Handy for Lichfield & The National Memorial Arboretum. Set next to a golf course it was so quiet. The staff are so friendly, but not over the top. For example: Janet who is a breakfast waitress, not only greets you but happy to have a friendly chat too, so you feel like a person, not a number. The rooms are clean and comfy, with excellent en suites. We enjoyed relaxing by the in door pool. With 2 restaurants & bar meals you are never hungry.

The Hotel is set in it's own grounds with a golf course and has lovely, clean, spa facilities. The staff are all excellent, really genuinely lovely people. Kelsie on reception is an amazing young lady, an actual star, every time I arrive she makes me feel very special, nothing is too much trouble and I am treated to a genuine smile and made to feel extremely welcome. It can be quite lonely staying on your own in a hotel but with people like her working here you feel at home instantly. She manages the desk with an amazing dynamic, making sure that everybody is treated extremely courteously and with professionalism. it is a genuine pleasure to stay here. I can also recommend the country Kitchen Managed by Chantelle who is another star again nothing seems to be too much for either of these ladies, which makes staying away from home a pleasure.

Lovely building and grounds. The rooms however... it was so so hot in the room that I had to order a fan (should just be in the room/wardrobe) I could hear everything in surrounding rooms coughing chatting and TVs. Throughout the entire night there was a member of staff walking around the hallways with their loud keys. Didn't have a great nights sleep due to this. Room service was good and prompt. Breakfast staff very friendly. Room was clean just very out dated.

Reception good and efficient. Bar area and outside are superb. So relaxing. Rooms are dated and could do with updating to 4 star standards But bathroom clean and tidy. Would return here if in the area again

Beautiful grounds, Fantastic Bar Staff ( few & far between) , an awful lot of waiting around for service, but make up for it with personality. Its my first stay here and i was very disappointed with my room but I complained to reception and was given another room eventually which was supposed to be a superior deluxe room. I had a lovely view of a flat roof with a fence and was only slightly better than the damp old fashioned room they tried to palm us off on. The hotel is supposed to be 4 star, however there is no fridge, I had no hairdryer and the rooms are dated.I work in a 3 star hotel in Ireland and customer service is paramount, you need to update and continue with your staff as they made our stay better regardless of the room. I appreciate Pav, Jamie, Alice & Troy, THANK YOU ALL.

We got married here on Sunday 29th July and since planning this wedding up until the big day, the staff have been fantastic and couldn't do enough for us. Georgia in Events made sure that I had thought of everything before the big day and accommodated what we wanted. My dress was delayed the day before and needed to be delivered to the hotel on the night before. The staff on the front desk and receptionist on the Health club desk worked together to ensure that I could see the dress before it was taken to my room. On the day, Andy from the team looked after us to make sure everything went to plan and schedule, and he was fantastic. He couldn't do enough for us and was really helpful. I would highly recommend this venue if you are wanting a wedding in beautiful surroundings.

I stay at Moor Hall when in the Birmingham region for work around 4 times per year (usually around a week at a time). Whilst the rooms are very comfortable and well appointed, it is the staff that make my stays very enjoyable and memorable. Pedro, Javier and all of the staff in the Oak Room Restaurant are attentive and engaging, and the lounge & reception staff are extremely customer orientated. I look forward to returning there each time

My friend and I booked a Spa Day at Moor Hall for my birthday. We have visited several times before and have always been impressed. However, we were very disappointed in the Customer Service we received on this occasion. We ordered coffee and white toast for breakfast - after an extremely long wait the coffee arrived with no toast. Coffee finished, still no toast and my friend had to go to the bar and ask where the toast was. A very polite waiter came shortly after with two slices of brown toast between us - we always had been given a rack with several slices. We eventually got through to the pool after ordering lunch for 1pm - the lady on reception was not aware lunch was part of the package. Had a lovely couple of hours around the pool and went for lunch at 1pm - we were told that we couldn't have lunch upstairs which we have done on every visit and had to walk through the bar in robes with wet hair. There were three ladies behind reception and two were non-apologetic and quite rude.... Lunch finally arrived at 1.20 and by then drinks finished again. Treatment for facial was 20 minutes late and there was no milk or clean cups for a drink in the quiet room. However, I must say that the lady who did the facial was wonderful at her job and I believe she was brought in from elsewhere. Checking out - reception - poor attitude.

We have had not such great experience with the reception staff and restaurant staff however this has been dealt with very professionally by the duty manager, Luke is a breath of fresh air,myself and my husband have been blown away by Luke he has been accommodating, professional & friendly, nothing is to much trouble, if you are happy Luke is happy which has made us feel very welcome and relaxed! Luke is a huge credit to this hotel I am gob smacked he was not of any supervisor level, Luke is the exact type of person I would want running my business friendly, professional, and so welcoming! I hope when we return to visit the hotel again your managers see what a absolute credit you are! Thank you for making us feel so comfortable and welcomed throughout our stay.

What an amazing hotel we arrived the room was spotless with many things including gowns, slippers and your usual shampoo, conditioner, shower cap and coffee but you also get a little sewing kit,shoe polish, and hot chocolate to me it's all about the little things! I had emailed prier to arriving to say it was my partners birthday and they had a card and cake on the bed waiting for him so that was such a Lovely surprise! The breakfast in the morning the staff can't do enough for you!and the food was unreal full of quality tasty ingredients, also lots of fruit and even a cheese board. then we went down to the spa before checkout our experience of this hotel was amazing thank you to all the staff for making it so enjoyable we shall definitely be back! ??

Only stayed here for just the one night recently. This is a beautiful hotel with all the usual facilities including a spa with real a nice pool, sauna and steam room. My only comment in relation to the spa was rhe steam room was not very hot. A minor thing though. The building itself is superb and for those looking for a more traditional olde world property, this has to be counted as one of the best. If you like modern, this is not the hotel for you. When walking around, you will see some absolutely stunning wood pannelling. The best part of the public areas is like this. Its history is dating back to the 1500s and its said king Henry VIII was a frequent visitor. Thankfully, I've kept my head. During our stay we had quality meals, staff are very polite and attentive. A special thank you to Leanne, who I understand has only recently started. She didn't only serve us our meal but made a little time to enquire about had we enjoyed our day and to check that we were happy. A delightful member of the staff who is to be complemented. And that sort of attention does not happen often these days. We also made use of the leisure facilities again which we enjoyed. However, I decided not to attempt the golf course. All in all a very nice stay. Thank you

Stayed for one night and first stay at this hotel and spa. Overall very good and would recommend. Right next to a golf club and hotel has spa and swimming pool. Pool facilities looked good but did not use them-would do if I stayed again. Welcome by receptionist very good, pleasant and informative. My room 276 was up several flights of stairs so would be difficult for some guests but I was offered assistance with my luggage. Room clean and pleasant with several windows so quite cool considering the very hot weather, views over roof tops. Room comfortable but some attention to cleaning required, for example room information folder was full of crumbs and stained. Used the bar for a evening meal which was okay only spoilt by very dry chicken in burger and salad garnish and coleslaw of poor quality, service staff never checked back. Sat outside which was very pleasant but spoilt (no fault of the hotel) by a group speaking very loudly and swearing a lot. Breakfast was usual buffet style and good, staff were very pleasant and welcoming. And yes marmite was available, so overall recommended

lovely place beautiful surroundings reception and staff in bar and breakfast excellent. The room was great although a little noisy. You had own balcony. Only problem was all food on an evening is curry. I enjoyed my evening stay The curry was lovely made to your requirements and i felt it was all good value for money. The grounds were fabulous a real country style good for walking relaxing and getting out and about. I would highly recommend this but felt that curry being an only food option was poor for a hotel of this size

We stayed for one night at Moorhall hotel in a standard double room. First impression was not good l arrived at the hotel at 2:30 tired after walking back from Sutton town centre. This is supposed to be 1 mike away but it took me 50 minutes. I was told by a very abrupt receptionist that my room was not ready and l would have to wait 30 minutes. The rooms are not available until 3:00. While l waited other people were booked in no problem. After 20 mins l tried again, a helpful male receptionist checked and said the room is ready. The room was good but mould around the bath was not. Such a simple job to remove and replace, why do hotels leave black mould. We asked at reception for a fan for the room and it arrived within minutes, so quick. Overall a good stay, they just need to keep on top of house keeping and treat paying customers with politeness and courtesy.