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Birmingham North Moor Hall Hotel, BW Premier Collection, Birmingham

4.0/5  - basé sur 2166 notations.
Moor Hall Drive, Four Oaks, B75 6LN, Birmingham, Great Britain - See map
Birmingham North Moor Hall Hotel, BW Premier Collection - Birmingham North Moor Hall Hotel, BW Premier Collection The Birmingham North Moor Hall Hotel, BW Premier Collection is ideally located in the center of Birmingham. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

A delightful country house hotel set in parkland yet within easy reach of Birmingham, the NEC, the motorway network and attractions such as Drayton Manor Park and Cadbury World. Ideal for business or pleasure, the Birmingham North Moor Hall Hotel, BW Premier Collection offers 83 comfortable and well equipped ensuite bedrooms, including four posters, a choice of two restaurants, seven conference rooms and extensive leisure facilities including an indoor pool, hot tub, sauna, steam room, aerobics room and spa with three treatment rooms. There's ample free parking and conference and banqueting for up to 250. To complete the picture, our team of friendly and professional staff is always on hand to offer our unique brand of traditional personal service. Enjoy your stay. Main restaurant The Oak Room is closed on Sunday and Bank Holidays. Dinner rates include a 3-course Carvery instead.

BW Premier Collection

Birmingham North Moor Hall Hotel

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2166 guest reviews
NOTE ISSUED
Excellent
1161
Very Good
539
Average
285
Poor
113
Terrible
68
REFER TO NOTICE
Business Business
350
Couples Couples
749
Family Family
483
Friends getaway Friends getaway
369
Solo travel Solo travel
50
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Overnight stay."

4
06/11/2018

Had attended a family christening at the nearby Golf Club and stayed overnight at the Hotel. Was given a nice room on the ground floor which was very warm. My wife and I then retired to the bar after what we thought had turned down the radiator. Spent a pleasant evening in the bar with the family, the drinks were fine but a bit on the expensive side at nearly £5.00 A pint. To a country person that is way above what we pay locally. They do a very nice bar sandwich with chips and salad. On returning to our room later we found the room still extremely hot and uncomfortable to stay in. We asked for help with the radiator and despite the young man who came to help could not get the radiator to cool down. In fairness to the Hotel they quickly found us a new room with a fourposter bed much cooler. My brother in the next room also had the same experience. However we were not unhappy with anything and we had an extremely good breakfast next morning. Would stay again.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Many thanks for taking the time to leave your great review. I'm so happy to read that you had a lovely time. I'm sorry to hear you found the drinks prices expensive. We do undertake regular competitor analysis on pricing and ensure that we price accordingly, our prices are lower than the industry average. It's wonderful to hear that we were able to relocate you at your request. I am sorry for the issue with the heating. Our Maintenance team will be looking into the controls on the radiator to prevent this from happening again. Overall I am so pleased you had a great stay, and hope we do get the pleasure of welcoming you back to our hotel again soon.

"Lovely spa hotel"

4
04/11/2018

Stayed one night for birthday weekend. Hotel is a traditional old style country house, very cosy and welcoming. Staff were very friendly, efficient and capable. We had an upgrade to a huge Superior room, very comfortable, loads of space. Lovely shower. Lots of extra touches...birthday cake and card, biscuits and chocs. We had the carvery dinner which was superb. Three courses and plenty to eat. Breakfast in the morning was excellent too. The swimming pool got quite crowded but was still lovely, better in the morning and not as busy. Only negative was that our room was really hot, we asked to have the heating turned down which it was but it was still stifling. Other than that..lovely hotel and we will be back!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to write your fantastic review, this is really appreciated by our Operations Manager, Hugh Boyd, and our dedicated team, whose excellent customer service helped to make your visit extra special. Our main cultural value is to make our guests happy and we look forward to welcoming you to our family owned country house hotel again soon.

"Lovely hotel and staff but disappointing room"

4
04/11/2018

Just returned from a weekend at Moor Hall hotel. Lovely hotel with beautiful grounds and opposite a golf course and park. Staff could not do enough to help, they were so very friendly and polite. Food was great, we did the carvery for our evening meal. All the food was hot and fresh. Again breakfast was just as good, with nothing running out on the buffet. The pool is a little small especially if you go down there at the wrong time. Bars are nice and there are some lovely period rooms to sit in and relax. The only thing letting it down are the rooms (although I'm basing this on our room). The room was meant to be an upgraded ‘deluxe' but it was very old and in need of modernising and decorating. The room itself was large due to it being a disability access room. However there was hardly any natural light in the room and the lighting was poor. The bathroom was not cleaned properly and as it had an open shower suitable for wheelchairs, the bathroom floor flooded constantly. Aside from the above this is a nice place to visit, just be careful of the room you are allocated.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Many thanks for taking the time to leave your great review. I'm delighted that you enjoyed our food offering and our Head Chef sends his thanks for your great comments. On the whole I am pleased that you enjoyed your stay. I am sorry to hear that the room did not meet your expectations. We do have an ongoing refurbishment programme in place, and your comments have been noted for review. I do hope we have the pleasure of welcoming you to our family owned country house hotel again soon.

"Needed a break"

5
04/11/2018

From check in to leaving the staff were amazing, very welcoming and friendly. We had a double deluxe room which was immaculate. Room service was amazing, nothing was ever any trouble. I would recommend this hotel to anyone.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your great review. I'm so happy to read your lovely comments, and you recognised the first class service our friendly team deliver. Your kind recommendation is welcomed by all here at Moor Hall Hotel & Spa, and everyone looks forward to welcoming you again in the near future.

"Could not do enough for us!"

5
02/11/2018

Stayed here for a friends wedding and although some of the rooms are a little old fashioned and tired looking I can honestly say the service is outstanding. To me this is the most important factor when choosing somewhere to stay. Soya milk was provided to our room upon request and when I was concerned about it going off, a friendly porter bought a fridge to our room! A whole, entire fridge! Throughout our stay nothing was too much trouble (veggie sauasages for breakfast - no problem!) and the bed was really comfy! Fantastic team of staff. Thank you ☺️

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your lovely review. We are delighted that you enjoyed your stay and appreciated the service from our hard working team. We very much hope to welcome you back to Moor Hall Hotel and Spa in the future.

"Country Kitchen "

4
01/11/2018

Visited the Country Kitchen on a Wednesday evening with family. Food was hot, plentiful and tasty (carvery style). Service was friendly and efficient. Good choice of wine and other drinks. Would recommend.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your wonderful review Claire. Chef and his team are always delighted to receive great feedback and they are pleased you enjoyed the carvery. Our main cultural value is to make our guests happy, and we are delighted that you enjoyed your Moor Hall experience. I do hope we have the pleasure of welcoming you back to our hotel again soon.

"Overnight stay"

3
30/10/2018

We booked for an overnight stay as we were joining family members to go to a function a few miles away. The front desk was extremely busy when we arrived, but as it was a Saturday and just on the 3pm check-in time, were happy to wait. We had booked room only and was allocated a ground floor room on a central corridor. I then met my family who arrived a short while after, unfortunately they were kept waiting for their room for quite a long time as housekeeping hadn't finished. Our room was spacious enough, but it definitely is in need of a wardrobe upgrade and the room seemed quite dark despite the lighting. The bathroom had recently been refurbished and the shower was great, apart from it flooding the floor as the shower screen was not long enough to stop water going all over the place. A kettle with tea and coffee was provided and there was air conditioning in the room. Unfortunately, I felt the mattress was far too hard and as the room was located on a corridor trying to get some sleep with late night guests passing through and banging doors and having conversations outside, left me tired and weary the following morning. My experience wasn't the best, but can appreciate those staying for longer and on a spa weekend would make more the facilities.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your review. Your happiness is very important to us and we do prefer to address any issues at the time so our guests leave the hotel happy and wanting to return. I have been unable to locate the room you are referring to from your description. If you would like to send us some further information via email, please do so to [email protected] so we can undertake the relevant review of the room in question. I do hope you will consider a return visit to allow us to restore your faith.

"Amazing Spa day"

5
30/10/2018

Enjoyed a fantastic Spa day here with my partner. Everyone was so friendly, Abbey was lovely. The facilities were lovely and clean, the pool isn't massive but was beautiful and sooo warm. The back massage was fantastic. The gym is a bit old but has lots of equipment. I was even shown how to use the gym kit by the very helpful Spa manager Mat, who came to my rescue when he saw me wandering around the gym looking confused. Cannot wait until my next Spa day here which I have already booked.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your great review. I'm delighted to hear you had such a great time at our Spa. Our main cultural value is to make our guests happy, and I am so pleased this shone through during your visit, with first class service being displayed. I have ensured your comments have been passed to both Abi and Matt with reward. We are currently planning for a top of the range refit scheduled for December 2018, including brand new top of the range cardio and resistance equipment. I'm so pleased to hear you are already booked to return, and we all look forward to welcoming you again.

"Family event"

5
30/10/2018

While my mother was in hospital nearby my husband and I stayed here a couple of times and we received very good service and our rooms were comfortable and clean. Sadly Mum died this month and we immediately thought that Moor Hall would be an excellent venue for the wake. From the moment I rang and spoke to Lauren to place the booking and throughout the event held yesterday we received the very best courteous and efficient service. The food was delicious and plentiful and a lovely lady called Pat kept a close eye on what was required. They made a difficult day so much better. I would happily recommend Moor Hall for events. There is a bar and also lovely gardens available for guests to enjoy, together with plenty of parking spaces which is an essential ingredient when organising an event.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your Trip Advisor review, especially at this difficult time. We would like to extend out sincere condolences for your loss. Your very kind comments regarding the food and customer service you received are much appreciated. Both Lauren and Pat have asked me to pass on their thanks for your kind words, for which they have been rewarded. We appreciate your recommendation and do hope we have the pleasure of welcoming you back in the future.

"Overnight stay"

5
26/10/2018

Thoroughly enjoyed our overnight stay. The room was clean and comfy, the facilities were good. We ate in the country kitchen which was a three course carvery and it was excellent. Staff were lovely and helpful. Highly recommended

"Great hotel"

5
25/10/2018

Beautiful grounds to this hotel right on the golf course dinner carvery excellent and the staff are very attentive and go the extra mile I arrived to find out that I had booked the wrong night and the reception staff had it sorted within minutes

"Our wedding "

5
24/10/2018

WOW! where do I start! We couldn't of chose a better wedding venue than Moor Hall in October 2018. We truly had the best day ever imaginable! I'm the most indecisive person and Moor Hall was the first wedding venue we looked at and straight away we both fell in love with the stunning building and knew this was the place to hold our wedding, we truly felt we would be well looked after here... and we were! The event manager Georgia was just amazing from the moment we first spoke to her up until our big day, nothing was ever too much trouble for, and she definitely helped us in making our dream wedding come true. Thank you x The wedding day its self ran so smoothly from start to finish, all of the staff on the day were just fantastic, over-delivered and made our wedding day an absolute dream. We would like to say a special thank to Jamie who was amazing throughout the day. Ensuring that the day kept flowing, introducing speeches, trying to organise our band and also keeping myself topped up with drink in between pictures with our photographers. We really can't thank them enough for making it the most perfect incredible day ever! The wedding breakfast and evening food was impeccable and so tasty! All of our guests commented on how delicious it was along with what a stunning venue Moor Hall is, everyone was so impressed with just everything! Thank you so much everyone at Moor Hall for making our day as perfect as we could ever of imagined it to be! We can't wait to come and visit you again soon. Stephanie & Richard Kendall x

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Many thanks for taking the time to leave your fantastic review Stephanie, and thank you for choosing Moor Hall for your wedding venue. Weddings are very special occasions where memories last a lifetime, and we are thrilled to have been part of your special day. I have passed on your wonderful comments to Georgia, Jamie and the team, and they are delighted that their contribution helped to make this occasion so perfect for you. It's so wonderful to read that the first class service all our team provide shone through on your special day. We hope that you will celebrate your 1st wedding anniversary with us next October. In the meantime, we wish you both every happiness.

"Perfect stay"

4
23/10/2018

Just spent two lovely nights at Moor Hall - an annual event. As always, the service was attentive, the food excellent and the surroundings couldn't be more lovely. Our newly renovated bathroom was well done (although I would have preferred a bath) and while the bedroom was dated, it was clean and had all the comforts needed. Highly recommended.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Many thanks for taking the time to leave your great review Kathryn. I'm so pleased to learn that you had a great stay and found all aspects of our hotel enjoyable. We thank you for your loyalty and recommendation, I do hope we get the pleasure of welcoming you back to our family owned hotel again soon.

"Disappointing carvery and small room"

2
23/10/2018

We stayed at Moor Hall after visiting an exhibition at the NEC. The room was very small and dated although clean and comfortable. It was difficult to get the right temperature in the shower as it was fed from the hot and cold taps and there was a crack in the bath. We ate in the Country House Kitchen which we were really disappointed with. They do a carvery from 12 to 9pm and we ate in the evening. It felt like the food had sat there for a long time - over cooked vegetables and leathery Yorkshire puddings. We did advise the waiter and he agreed to waive charges for our bottle of wine - we felt this was good customer service. At breakfast there were long life yogurts, very little fruit and hot buffet. If you wanted anything freshly cooked you had to pay an extra £2.50. This hotel is reached via an impressive drive and the building looks grand. The staff are all friendly and welcoming. Beyond this though, our stay was sadly lacking and we will not return.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your review and feedback. Your kind comments regarding our historic building and our helpful staff are really appreciated. I was sorry to read and I apologise that there were various aspects of your visit that you found disappointing. We do take all feedback extremely seriously as this helps us to understand where improvements can be made. I will discuss your comments with the relevant members of management, who will review them with their teams.

"Pleasant stay "

4
19/10/2018

Staff were very helpful. Hotel was nice, felt a little odd you had to go past all the dining places to get to the leisure centre and spa. Mostly clean place although one of our pillows had pink stains on it, but we just didn't use that pillow. Carpets in the room could use updating as appear a bit old. Shower was nice and clean! Toilet paper a bit out of reach right under the sink but not a problem. All in all well worth what we paid to stay.

"Fab"

5
17/10/2018

Stayed on a business trip for 1 night ...room was very clean and spacious...food was quick and very tasty..clean and staff very polite ..would definately come again and use the spa facilities also ..breakfast plentiful and lots of variety

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Many thanks for taking the time to leave your great review Tracey. I am pleased that you recognised our high cleanliness standards and were impressed by our attentive service and delicious food offering during your visit. I'm so pleased to hear you intend on returning, and we all look forward to welcoming you back again soon.

"Our Family Gathering 2018"

5
16/10/2018

Our family gets together every other year to catch up and have a social weekend. I chose the Moor Hall hotel for its location, central England so that everyone from around the UK had equal travel times. from the time we checked in to the time we left the staff here were the best we had seen for a long time. friendly, courteous and could not do enough for you. Some of us started our weekend on Friday and others came on Saturday. Everyone was met with a warm friendly welcome. The carvery on Friday was excellent food and choice. There is a 2 AA star rosette restaurant but we did not try that but it looked really good. The spa facilities were excellent. We had a room for pre-dinner drinks that was cosy and this was followed by a 4 course meal in a private room. We were looked after by Pat and her team, who were excellent, they could not do enough for us, we were very well looked after. Even though there was a wedding and a coach load of people the hotel did not seem crowed and there were plenty iof staff to look after us. This hotel is steeped in history and has great wooden panelling I would say that it was a warm October we were there but the rooms 1 to 11 on the ground floor were hot. having said that the hotel gave us a fan and complimentary water. i would suggest a first floor room. I would highly recommend this hotel and we are looking forward to going back

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for all your fantastic feedback following your recent stay, your kind comments are really appreciated by our hardworking team. Your wonderful comments about Pat and her team are welcomed, and these have been passed on with reward. We are very pleased that you had such an enjoyable stay and hope to be able to welcome you to Moor Hall again soon.

"Onward journey stopover"

4
16/10/2018

We booked a couple of days at Moor Hall Hotel and Spa to break up our long journey up country. The hotel is large and very well maintained. The staff in all areas of the hotel were very attentive, ensuring our stay was relaxing, pleasant and worthy of wanting to return again some day. Our room was very spacious, exceptionally clean and had all the added little extras to make us feel we were staying in a quality hotel.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Many thanks for taking the time to leave your review. We appreciate your kind comments about our hard working staff, who aim to give all our guests a first class service. I'm delighted to hear you had a relaxing stay. We hope you enjoyed your onward journey, and look forward to welcoming you back to Moor Hall Hotel & Spa again soon.

"Birthday meal"

5
15/10/2018

My husband brought me here to the Oak Room for my birthday meal, which we both enjoyed thoroughly. The staff were really friendly and welcoming. The meals we had were beautiful, I would recommend this hotel.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
We are delighted that you had a wonderful birthday meal in our 2 AA Rosette Oak Room Restaurant. Our main cultural value is to make our guests happy and I am delighted you enjoyed your celebrations. Many thanks for the recommendation - we all look forward to welcoming you back to our hotel again soon.

"Afternoon Tea"

5
12/10/2018

We were delighted with the afternoon tea that formed a birthday celebration for me and my family at Moor Hall. The venue was lovely and the food very freshly prepared. The lemon tarts were a particular favourite with my mum who is very hard to please! More than that, the staff looked after us with a great deal of personal care and also accommodated a very complex range of dietary requirements (diary free, vegetarian and 'plain and simple'). We especially appreciated the different types of afternoon tea that were available and which made the event extra- special.

"Good stop over hotel"

4
12/10/2018

Very nice clean hotel, staff were great and all smiles all round. Internet in room was slow to connect but did manage to get on after a few attempts. parking good with room for big van. Food very good standard

"Afternoon tea"

5
11/10/2018

We were given a voucher by our son for afternoon tea, which did not disappoint. We were met and directed into a separate room where a table had been reserved for us. The staff were very helpful and pleasant, and we really enjoyed our afternoon.

"Dads 70th"

1
09/10/2018

It was a very busy day. A wedding was taking place as well as many diners being there. I had been there for 45 minutes and had to chase twice for our afternoon tea. The children's afternoon tea wasn't correct and we felt neglected - I had said it was my dads 70th upon booking & was informed they would decorate a plate. This never happened. Very disappointed.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for the review Emma. We haver received your private emails, and we are currently undertaking an internal investigation to understand what happened, and we will respond in full once the investigations have taken place. We are always grateful for customer feedback, as it allows us to make improvements for the future. Thank you again for your comments.

"Night away to celebrate our 7th anniversary"

3
08/10/2018

My husband surprised me with a 1 night stay at Moor Hall Hotel with a 3 course meal & breakfast which I was very excited about, as I have been wanted to stay here for a while now. The main part of the hotel was lovely, but additional buildings had been added on over the years, which really detracted from how lovely the original house is. Our room was located in the 'new' part of the hotel and despite the hallways needing updating, our room had been newly decorated with a brand new bathroom (we stayed in room 22 but when walking past room 23 which was being cleaned, the bathroom was old and very dated, so if this bothers you, request a room with a new bathroom). Although the room was small, it was very comfortable and was tastefully decorated. We went down to the pool once we had put our bags in the room, and as hotel pools go, it was quite a good size, and had a steam room and sauna, but these were quite small. There was also a Jacuzzi, but it was full the whole time we were in the pool, which was slightly disappointing. It's not really a complaint as its what is to be expected on a Saturday afternoon, but if you like peace and quiet and want to lie on a bed with a book, I would suggest going in the week and in term time, as there weren't any spare beds. We managed to find a chair to put our towel and robe, but I did notice some had to resort to putting on the window ledge. We had breakfast the next morning, and there was plenty of variety. You had a choice of continental and a Full English breakfast. From looking at the menu, they did cater for vegetarians, and I think vegans, but I would check before you book. Anything not on the buffet can be ordered, but you would need to pay a supplement. Overall, our hotel stay was really nice, and the staff were very attentive, but once the hotel is updated throughout (although if the main part of the house is left as it is, it wouldn't be a bad thing, as it was beautiful), it will be even better.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your review. First records of Moor Hall date back to the 15th century and we thank you for your kind comments on the beauty of the original house. I'm pleased you enjoyed the spa area. We do have signs asking guests to vacate the jacuzzi pool between resting periods, as this will allow other guests to enter - I am sorry there was no room for your during your visit. We do cater for all dietary requirements and I am pleased you noted this. We're all delighted that you had a wonderful stay and we all look forward to welcoming you back again soon.

"Beautiful hotel surrounded by beautiful parkland and golf course"

5
04/10/2018

We were presently surprised when we drove up to this property - absolutely gorgeous setting. Staff very professional and courteous. Service was great. Can't wait to visit this hotel next time I am in the UK.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your lovely review. We are very lucky to be located in such beautiful surroundings. I do hope you had time to visit our sunken garden, which is very popular. Your kind comments about our staff are much appreciated. Our main cultural value is to make our guests happy, and I am pleased that this has shone through. We all look forward to welcoming you back to our country house hotel when you are next in the UK.

"Not a 4* hotel, needs refurbishment "

3
04/10/2018

This hotel needs a refurbishment from top to bottom. Its dated and very tired looking. Corridors, carpets, rooms needs updating. We had dinner and breakfast at this hotel, food was good. Staff and service is very good, but overall not a 4* hotel.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
We're very sad to see you have rated us 3 stars. On behalf of everyone at Moor Hall Hotel & Spa we are sorry if we did not meet your expectations. We do have an ongoing refurbishment programme in place, and I am sorry if the room allocated was not to your liking. We certainly do not want our guests to be unhappy when leaving. Thank you for your kind comments about our hard working staff who aim to give all guests a first class experience, and the excellent food. I do hope you will consider returning to our hotel where you can be assured of a warm welcome, and please ask to be allocated one of our newly refurbished bedrooms.

"Our fantastic wedding"

5
03/10/2018

Me and my husband got married here on the 21st September and omg what a day perfect from start to finish.. Jamie the wedding manager was just top class. Nothing was to much trouble and the hotel is just stunning. Our day was perfect thankyou moor hall.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for your wedding venue. Weddings are very special occasions where memories last a lifetime, and we are thrilled to have been part of your special day. I'm sure you can't wait to see all the photos. I have passed on your wonderful comments to Jamie and he is delighted that his contribution helped to make this occasion so perfect for you. We hope you will return to Moor Hall in September 2019 to celebrate your first wedding anniversary! In the meantime, we wish you both every happiness.

"Birthday Treat"

5
03/10/2018

We had an overnight stay bought as a birthday gift. Our room was super, warm and comfortable. The refurbished bathroom was superb. Included in our stay was a carvery supper, 3 courses, which was lovely, and a great breakfast. The hotel is in a lovely location and our stay was very enjoyable.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your wonderful review. We're all delighted you had such a wonderful time and enjoyed the carvery and breakfast. Our Head Chef sends his thanks for your kind comments. We all look forward to welcoming you back again soon.

"Not 4* "

2
02/10/2018

I booked Moor Hall as unfortunately everything in Birmingham city centre was triple the usual price due to all the conferences this week. Being a 4* I hoped it would be more than adequate and was quite looking forward to a 4* hotel and spa. The drive up to the hotel was lovely , it looks grand and expensive so I was pleased with my choice until I saw the room. Firstly, the curtains were worn and old-fashioned and didn't draw properly. The throw on the bed was covered in pulls and threads and the carpets was stained. All very old fashioned, very dark furniture, bad lighting and a small room. This hotel definitely hasn't been upgraded for years . The bathroom was very dated , but clean . No luxury feel, I wasn't looking forward to sleeping in the bed or using the shower. The whole idea of a night away is to feel relaxed and a bit spoilt, this simply couldn't offer that. Unfortunately to add to it, the sink made gurgling noises when someone in another room ran the taps and you could hear people walking across the floor in the room above! I definitely wouldn't stay again or recommend for an over night visit, what a shame they've let such a lovely looking hotel go waste by offering substandard rooms. The restaurant in the evening offered carvery , no vegetarian option other than pizza or veggie burger, so hard luck if you were looking forward to a meat free roast! Service was slow , decor however , compared to the bedrooms was lovely, and staff were attentive and pleasant.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
We're very sad to see you have rated us 2 stars. On behalf of everyone here we are sorry if we did not meet your expectations. We do have an ongoing refurbishment programme in place, and I am sorry if the room allocated was not to your liking. We certainly do not want our guests to be unhappy when leaving. Thank you for your kind comments about our hard working staff who aim to give all guests a first class experience. I do hope you will consider returning to our hotel where you can be assured of a warm welcome.

"Lovely Venue, Great Staff"

5
28/09/2018

The Moor Hall Hotel is a lovely little country mansion of a hotel. It has some very attractive old parts which are flanked by more modern but sympathetic additions including the spa and conference suites. The staff are really friendly and extremely helpful. I entered my room for the first time to find I had mistakenly booked a twin room rather than a double. Elise (sorry if I've got your name wrong!) couldn't have been more helpful in getting me a double room. The grounds are lovely, backing on to a golf course. There are also a couple of large conservatories to sit in when the weather turns cold. As for the restaurants - well, there are 3 options from bar food to a carver to a formal restaurant. I opted for a lamb burger from the bar and it was terrific. It was even warm enough to sit outside on the attractive patio area whilst I ate.

"Lovely hotel "

4
26/09/2018

I stay at this hotel most months for a night or two. Everything you want and need and not pretentious. Very clean. Friendly and helpful staff. Ask for a room overlooking the golf course - they're more expensive but more spacious and quieter. No hesitation in recommending.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your review and for your loyalty. I am pleased that you recognised our high cleanliness standards. Your kind recommendation is welcomed by our hardworking team, and we all look forward to welcoming you in the near future.

"Wedding (just in time)"

4
26/09/2018

We came (late) for a wedding on Sept 15th. I had booked it some time ago on a "Wedding Rate", which after looking at Booking.Com, was not that 'special'. As we live in Spain, I phoned the hotel to confirm check-in time and was told it is 15:00. I pointed out that we were coming to a wedding that was happening at the hotel itself at 14:00 and surely they could see this on their 'special wedding system'. I was told that they would try and get us an early check in, but that it was not guaranteed. Anyway the next day I called them and was told that it was OK. We had stayed locally so it was not such a problem, but had we been coming directly from the Airport, I don't see how we could have got changed and ready. I think they should look at this. All that said, we arrived very late, just about managed to park and the staff whizzed us thru check in, and one of them helped carry our change of clothes upstairs to our (very nice) room. We made it downstairs to the wedding after most people but thankfully before the bride. Everything else was good, the weather the wedding dinner, then late night snacks, even a sweet stall. Overall I liked the place and especially the staff. We had no real chance to use the Spa or facilities as you have to check out at 11:00. So check in at 15:00 and out at 11:00? I think they need to hire more chambermaids. All that aside a very good place for a function or weding. Just beware of the timing if you are coming from afar. BTW, room nice, very comfy bed, couldn't find USB port for charging phones etc, finally found one in the morning underneath the bedside clock/alarm. A couple more would be appreciated, especially for corporate functions.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your review. Your kind comments about our hotel and the room are much appreciated, and I'm delighted to hear you had an enjoyable time and appreciated the service from our hard working team. We do our upmost to ensure that all requests are met. Early check-ins are subject to availability and housekeeping turnaround. I'm pleased to hear you made it to the wedding on time. If you are ever in the area again, we hope that you will choose our family owned country house hotel for your stay.

"Regimental reunion"

4
25/09/2018

Ltd parking on day of arrival however booking in was easy and we had been upgraded to a superior room Only 2 minor issues WiFi is rubbish and no power points by bedside cabinets Our function room was well laid out and the food was fantastic and Jamie looked after us very well Breakfast was very good and the selection was great Overall a great stay great beds and rooms and would do it all again Thank you

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your review. I have passed your feedback regarding the WiFi to our IT manager for review. Your kind comments about Jamie are much appreciated, and a copy of your review has been passed to him with reward. We are very pleased that you had such an enjoyable stay and hope to be able to welcome you to Moor Hall again soon.

"A hidden jewel"

5
25/09/2018

Extremely nice place to stay. tucked away in the woods. Staff and service are outstanding. Had no idea what I had booked until i got onsite and way very surprised that I had not found this place earlier in my many trips to the UK area.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your kind comments and taking the time to leave your review. We are extremely pleased that your visit was thoroughly enjoyed, and we very much hope to welcome you back to Moor Hall Hotel and Spa in the future.

"Excellent Honeymoon suite"

5
20/09/2018

This is just a few words to say say thanks for your services and the overall experience when hiring your honeymoon suite for our wedding. The room was excellent and in magnificent setting overlooking the country house and gardens. I also stayed the night before alone where I sat out on the front looking over views with a couple of whiskeys to calm the nerves, then when we arrived back the following night everything was sorted out for us and the overall service was excellent. Some of our wedding guests also stayed in the hotel and also expressed how pleased great it was. Thanks again and I would not hesitate to recommend your hotel in the future

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your wonderful review. I am so pleased you enjoyed your stay, and couldn't find fault with the room. Thanks for your kind comments on the excellent service you received - our hard working team aim to provide the best experience for our guests. Many thanks for the recommendation - we all look forward to welcoming you back to our Country House Hotel again soon.

"Disappointing"

3
20/09/2018

My husband and I went to their country kitchen restaurant yesterday for our wedding anniversary, we went on recommendations but we were disappointed. We had the carvery which was not very warm at best. When asked if everything was okay I said the dinner was cold they apologised but that was it. They did say if I had spoken before I had ate it they would have done something which I presume would have been to microwave the meal, but I don't know. I know the meal was a set price but we only had two courses and were charged for three. On ordering we told the waiter we didn't want a starter, but we were not informed that we would be charged for it in any case. Overall I feel we did not have value for money.

"Afternoon tea to die for !!"

5
18/09/2018

A friend and I went for afternoon tea a couple of weeks ago and thoroughly enjoyed our afternoon and the cake of course. Sitting on the patio on a warm sunny afternoon sipping prosecco and eating sandwiches and cake, what more could girls ask for. The staff we're attentive but not over bearing, took onboard our dietary requirements and served with a smile.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your lovely review. I'm so pleased to hear you enjoyed your Afternoon Tea on our Terrace. We look forward to welcoming you again in the near future.

"Perfect"

5
18/09/2018

We've been visiting Moor Hall for several years now and have always had a great time. Yes, the odd mattress needs replacing, but we've always found the hotel comfortable, the food to be excellent and, above all, the staff to be helpful, friendly and caring - nothings too much trouble! The ladies serving in the Country Kitchen at breakfast are complete stars - you know who you are!! :) We will be back again soon for sure. Stuart & Julie (the magpie) - Isle of Wight

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your lovely review, and the kind comments about our Country Kitchen Breakfast staff. A copy of your review has been passed on with reward. We appreciate your loyalty and so pleased to hear you intend on returning again. We all look forward to welcoming you back to our family owned country house hotel again soon.

"highly recommended"

5
18/09/2018

Just stayed overnight on a spa break. This was not my first choice of hotel, but am so glad we came. What a wonderfully surprising place. The building has the most amazing vibe to it, the grounds are beautiful and every single member of staff we encountered was friendly, cheerful and helpful. Yes yes yes to future visits.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you Wendy for taking the time to leave your fabulous review. I am delighted you had a wonderful stay. Our main cultural value is to make our guests happy and I am so pleased that this shone through. We hope that we have the pleasure of welcoming you back again soon.

"Spa day with treatments,"

5
13/09/2018

A fantastic experience, we were greeted by the Spa manager who took us through to our arrival drinking. After enjoying them we then made our way back to the Spa reception where we were give our treatment times, and given a tour of the facility and pointing out where to meet for the treatments. We were then given some robes and a towel (bring another of your own for showering at the end) After changing we spent some time in a beautiful relaxation room as our treatments were quite early, there was an endless supply of Tea/ coffee/water (we were advised to keep hydrated) The treatments were luxurious, the beauty professionals Calida and Michaela did an exceptional job, thank you. Lunch next which was very hearty, and then time to enjoy the steam room/sauna etc. all amazingly spotless. Even the checkout was an amazing experience with Abi and Sadie. We really really REALLY enjoyed our day here, Thank you ALL so much :)

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you ever so much for taking the time to leave your lovely review. Our Spa Manager, Matthew Warland has been so pleased with your kind comments. Your praise of Calida, Michaela, Abi and Sadie have been passed on with reward, and I am so pleased to hear our cultural value of ensuring our guests are happy has flowed through in this review. We all look forward to welcoming you back to Moor Hall Hotel and Spa again soon.

"Spay day"

5
13/09/2018

We had an absolutly brilliant time, we were greeted by the spa manager who was very friendly and proffessional, had amazing massages and facials by Calida and Michaela the the reception staff Abi and Sadie were so lovely and helpful and easy to talk too, the staff made everything that much better, the service there is a very high standard, and the facilities were great! overall experience fantastic, definitley recommend going and we will be returning soon.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Your review has been so lovely to read. Thank you for taking the time to leave such wonderful comments. I have passed on your wonderful comments to Calida, Michaela, Abi and Said with reward, who helped ensure your stay was perfect. I'm delighted to hear that the first class service we offer our guests ensured you had a fantastic visit. We appreciate your recommendation, and everyone here at Moor Hall looks forward to welcoming you back again soon.

"Excellent location, hotel, food and spa"

5
13/09/2018

We stayed at the hotel on a Friday evening, 7th September... The hotel was spotlessly clean upon arrival and during our stay. we had bid successfully for an upgraded room and it was gorgeous....We had a meal in the carvery, superb food with plenty of choice off the menu or from the carvery, and three lovely courses! And the breakfast was equally outstanding. The staff were outstanding, from Julie on Reception to Karl, the Night Manager! They were attentive, remembered your name and asked about you and the stay in a positive way. We did not use the Spa, as we ran out of time that evening and the next day. Was there anything I could complain about - not at all! I stay in many locations with work, and this is without doubt the best hotel we have had the pleasure of staying in!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Your review has been so lovely to read. Thank you for taking the time to leave such wonderful comments. I have passed on your wonderful comments to both Julie and Karl with reward, who helped ensure your stay was perfect. Our Head Chef sends this thanks for your kind comments about the food. I am pleased that you recognised our high cleanliness standard. Everyone at Moor Hall looks forward to welcoming you back again soon.

"Awful staff"

1
07/09/2018

Management team need to be sorted out. Rude and arrogant woman in management, will not be staying here. No member of staff should talk to customers in such a way. Would be a nice place to stay if the staff were a bit more professional.

"Very pleasant stay"

5
06/09/2018

We stayed at this hotel for one night for a wowcher deal and had a lovely stay. The spa facilities were great, every member of staff were very friendly and welcoming and the carvery and breakfast was tasty. The room was clean and the bed very soft. We would defiantly recommend a stay at this hotel.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your lovely 5 star review Jeannette. Your kind comments about our hard working team are really appreciated, and Head Chef sends his thanks for your kind comments about the carvery and breakfast. Many thanks for the recommendations and we look forward to welcoming you back again soon.

"Afternoon Tea"

5
06/09/2018

My family and I have been having Afternoon Tea at Moor Hall for some years. We have tried other venues but none meet Moor Halls excellence in the delecious food, tea and coffee and fabulous service. Well done, looking forward to the next already.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your glowing review of our fabulous Afternoon Tea's. I'm delighted to read your comments - our staff work hard to provide first class food and service to our guests and they really appreciate your wonderful comments. We appreciate your loyalty and look forward to welcoming you back again soon.

"Afternoon Tea"

5
05/09/2018

A lovely generous tea in lovely relaxing surroundings.Reasonably priced and the staff were very pleasant and accommodating.It is well worth a visit.The grounds of the hotel are beautiful and lovely to look out on while sitting in the lounges

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your review. We are very lucky to be located in such beautiful surroundings, and I do hope you had time to visit our sunken garden which is very popular. Your kind comments about our hard wording staff are appreciated. We look forward to welcoming you back to our family owned country house hotel again soon.

"Afternoon tea"

4
03/09/2018

A lovely cream tea great service lovely thing to eat great sandwiches and cake the girl that waited on was very nice and helpful a lovely afternoon in a lovely restaurant with a great view would come again

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your lovely review. I'm delighted to hear you enjoyed your Cream Tea and thanks for your kind comments about the service you received. I'm delighted to hear you intend on returning, and we look forward to providing you with a warm welcome and first class service.

"Attended a wedding on the 16h August, staying over night /"

5
31/08/2018

Arriving at the reception to check in, we where attended by the most pleasant and courtliest staff, We had a family room which was clean and welcoming. Also with a little baby, a cot was ready for us. Thank you staff for being genuine, caring , attentive without any quibble. beautiful ground for photos .The food was lovely, Thank you dining to dining room staff and the chef Carlos. We highly recommend a stay at Moor hall spa and hotel Sonia C.

"Not worth the money"

3
31/08/2018

We recently stayed at the hotel and was left quite disappointed. The grounds of the hotel are lovely and great for a wedding, but the hotel rooms are not worth the money even at a discounted price. We were in a superior room, that was meant to have a double or king sized bed, but this was just 2 beds pushed together. The bathroom was like a school gym and everything was dull/old and needed a revamp. Was disappointed in the rooms for such a nice hotel. Other guests staying in the same rooms also had extra features such as a jacuzzi bath which we didn't have. We were also given not even a quarter of a toilet roll and we had to go to reception to ask for more. Toilets around the hotel also didn't have toilet rolls regularly refilled. Would not stay again, very let down.

"Amazing Wedding Day"

5
30/08/2018

We got married at Moor Hall on 18th August and we had the most amazing day! Beautiful surroundings, amazing food and perfect staff! The day went by so smoothly all thanks to Jamie Hall. We owe Jamie a huge thank you, nothing was too much trouble for him - he made sure that we knew what was going on every step of the way and was understanding at how overwhelmed we were with everything going on, even running to grab me a pint of coke to quench my thirst in the middle of dinner! Hehe! All of the guests commented on our beautiful venue and every single one of them loved that they turned up for the ceremony and didn't have to move again! Perfect day that we will treasure for the rest of our lives ! Well done Jamie and the team, Mr & Mrs Armitage ??

"Celebrating anniversary"

5
29/08/2018

My wife and I got married at Moor Hall 7 years ago (28/08/2011) and it was the most amazing day! This year to celebrate our anniversary we decided to book the romantic escape back at Moor Hall and like our wedding day we weren't disappointed! Top class service, top class food and a room upgrade for our anniversary! Full use of the spa facilities and fantastic breakfast the following morning! Well done Moor Hall! Another gleaming review for an almost perfect hotel!

"Birthday visit"

5
29/08/2018

We had a lovely stay here, the hotel was amazing, beautiful surroundings, amazing staff and food, very clean and the spa was lovely. Will definitely be staying here again soon 5*, thank you for such a lovely relaxing stay.

"Relaxing stay at lovely hotel. "

4
16/08/2018

Very nice stay at a lovely hotel in a nice area near Birmingham. Booked via secret escapes and no issues with booking or checking in. Excellent facilities in a superior room which had plenty of room and additional items such as complimentary fruit and drinks. Very nice touch from housekeeping staff who noticed my wife was pregnant when we checked in and 5 mins later a knock on the door and a lovely gift of a teddy bear for the baby. Leisure facilities are good albeit the pool Was very busy whilst we were there. The only reason we gave 4 instead of 5 rating was that they did not police the times children were allowed in the pool. We were informed they were allowed in between 9am and 6pm, but were allowed in at 8am and after 6pm which meant a leisurely swim was not available. Breakfast was a buffet with eggs to order. All was very good and they even had some black pudding I requested which was great. Overall a very nice hotel and in a lovely quiet private area which led to a relaxing stay which is what we wanted. Would recommend

"Another great stay"

5
15/08/2018

Excellent stay again. All of the staff are exceptionally helpful, approachable and friendly. Staff in the bar are quick to serve and ensure you are not waiting for drinks, Grace is a lovely young lady. The staff in the country Kitchen are amazing, had an excellent meal cooked by Brad, accompanied by excellent service from Chantelle, Troy and Leanne. Am looking forward to returning

"Afternoon tea"

5
14/08/2018

What a wonderful afternoon. Would highly recommend booking afternoon tea sandwiches and cakes were delicious. So many cakes my friend and I both had some boxed up to take home. I have to say I'm very particular with my cup of tea but this too was lovely. And plenty of top ups. The staff were very efficient and pleasant without being too in your face. All in all a lovely experience

Angela B, Manager at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thanks for the lovely review Yvonne, we will pass your comments on to the Chef and team. We hope to welcome you back to Moor Hall again soon.

"Afternoon tea"

5
14/08/2018

Really lovely afternoon tea, staff very attentive everything was perfect,we even stayed over as we have stayed here a couple of times before and always found everyone very friendly and the breakfast is spot-on. Many thanks again.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your lovely review. I'm delighted to hear you had such a wonderful time and enjoyed our first class customer service. We all look forward to welcoming you back to Moor Hall Hotel & Spa again soon.

"Mother of the Groom"

5
13/08/2018

Stayed overnight following the wedding of my son on Saturday 11th August 2018. The wedding was wonderful and Jamie our wedding manager did a spectaculor job and just made the who event run so smoothly from start to finish. The hotel room was spacious with everything you'd expect from a hotal of this calibre. During the day and our stay the staff were professionaly and extremely helpful. Thank you for making the day one I'll never forget.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you ever so much for taking the time to leave your wonderful review. We are so pleased your Son chose Moor Hall for his wedding, and delighted to hear you had such a fantastic time and appreciated our kind and helpful staff. I have passed your lovely comments to Jamie with reward. We wish your son and his new wife a lifetime of happiness.

"Excellent one-night stay"

5
10/08/2018

Stayed for one night to meet up with friends for a birthday surprise. Superior room clean, spacious and comfortable. Three course dinner and breakfast next morning first class. All the staff extremely courteous and pleasant. Historic building and interesting gardens & woodland walk. Can't fault it on any measure.

"Friendly & relaxing"

5
10/08/2018

This is a perfect base for exploring the local area. Handy for Lichfield & The National Memorial Arboretum. Set next to a golf course it was so quiet. The staff are so friendly, but not over the top. For example: Janet who is a breakfast waitress, not only greets you but happy to have a friendly chat too, so you feel like a person, not a number. The rooms are clean and comfy, with excellent en suites. We enjoyed relaxing by the in door pool. With 2 restaurants & bar meals you are never hungry.

"Excellent Staff Excellent Hotel Excellent facilities"

5
08/08/2018

The Hotel is set in it's own grounds with a golf course and has lovely, clean, spa facilities. The staff are all excellent, really genuinely lovely people. Kelsie on reception is an amazing young lady, an actual star, every time I arrive she makes me feel very special, nothing is too much trouble and I am treated to a genuine smile and made to feel extremely welcome. It can be quite lonely staying on your own in a hotel but with people like her working here you feel at home instantly. She manages the desk with an amazing dynamic, making sure that everybody is treated extremely courteously and with professionalism. it is a genuine pleasure to stay here. I can also recommend the country Kitchen Managed by Chantelle who is another star again nothing seems to be too much for either of these ladies, which makes staying away from home a pleasure.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your 5 star review. Our main cultural value is to make our guests happy, and I am delighted to hear that all our staff provided excellent customer service. I have passed your kind comments to Kelsie and her manager, which they are delighted with. Chantelle in the Country Kitchen also sends her thanks for your review. We all look forward to welcoming you back to our family owned country house hotel again soon.

"Nice building ... rooms ... hmmm"

3
08/08/2018

Lovely building and grounds. The rooms however... it was so so hot in the room that I had to order a fan (should just be in the room/wardrobe) I could hear everything in surrounding rooms coughing chatting and TVs. Throughout the entire night there was a member of staff walking around the hallways with their loud keys. Didn't have a great nights sleep due to this. Room service was good and prompt. Breakfast staff very friendly. Room was clean just very out dated.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your review Rebecca. We are lucky to be located in lovely surroundings, and I do hope you found our sunken garden which is just stunning! We are a family owned hotel, and our rooms are decorated to keep with the country house feel. We do have a refurbishment program in place, with several of our rooms having been updated. I am sorry you could hear a member of staff with keys. We do police the hotel throughout the night. I will ensure the feedback regarding the keys is passed on. We do hope you return to Moor Hall hotel where you can be assured of a warm welcome.

"Staying overnight whist attending a wedding"

4
08/08/2018

Reception good and efficient. Bar area and outside are superb. So relaxing. Rooms are dated and could do with updating to 4 star standards But bathroom clean and tidy. Would return here if in the area again

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your review, and your kind comments about our Reception and Bar areas. Our main cultural value is to make our guests happy and I am pleased this was observed and you felt relaxed. We do have an ongoing refurbishment programme in place, with many of our rooms already having been updated, along with new furniture throughout the hotel. I'm pleased you would return to our hotel, and when doing so, please ask to be allocated one of our newly refurbished bedrooms.

"Family Visit"

3
02/08/2018

Beautiful grounds, Fantastic Bar Staff ( few & far between) , an awful lot of waiting around for service, but make up for it with personality. Its my first stay here and i was very disappointed with my room but I complained to reception and was given another room eventually which was supposed to be a superior deluxe room. I had a lovely view of a flat roof with a fence and was only slightly better than the damp old fashioned room they tried to palm us off on. The hotel is supposed to be 4 star, however there is no fridge, I had no hairdryer and the rooms are dated.I work in a 3 star hotel in Ireland and customer service is paramount, you need to update and continue with your staff as they made our stay better regardless of the room. I appreciate Pav, Jamie, Alice & Troy, THANK YOU ALL.

"Perfect wedding venue "

5
02/08/2018

We got married here on Sunday 29th July and since planning this wedding up until the big day, the staff have been fantastic and couldn't do enough for us. Georgia in Events made sure that I had thought of everything before the big day and accommodated what we wanted. My dress was delayed the day before and needed to be delivered to the hotel on the night before. The staff on the front desk and receptionist on the Health club desk worked together to ensure that I could see the dress before it was taken to my room. On the day, Andy from the team looked after us to make sure everything went to plan and schedule, and he was fantastic. He couldn't do enough for us and was really helpful. I would highly recommend this venue if you are wanting a wedding in beautiful surroundings.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for your wedding venue. Weddings are very special occasions where memories last a lifetime, and we are thrilled to have been part of your special day. We are lucky to be located in such beautiful surroundings, and I am sure your wedding photos will be stunning! I have passed on your wonderful comments to Georgia, Andy and the team, and they are delighted that their contribution helped to make this occasion so perfect for you. Thank you for your wonderful review, and we hope that you will choose to return to Moor Hall in 2019 to celebrate your first anniversary. In the meantime, we wish you both every happiness.

"Great hotel & fantastic staff"

5
01/08/2018

I stay at Moor Hall when in the Birmingham region for work around 4 times per year (usually around a week at a time). Whilst the rooms are very comfortable and well appointed, it is the staff that make my stays very enjoyable and memorable. Pedro, Javier and all of the staff in the Oak Room Restaurant are attentive and engaging, and the lounge & reception staff are extremely customer orientated. I look forward to returning there each time

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you taking the time to leave your lovely 5 star review. We are very proud of our hard working staff, who all support our main cultural value which is to make our guests happy. I have passed your kind comments to Pedro, Javier and the Oak Room Restaurant staff with praise. We thank you for your loyalty to our family owned country house hotel, and look forward to welcoming you back again soon.

"Poor Customer Service"

3
01/08/2018

My friend and I booked a Spa Day at Moor Hall for my birthday. We have visited several times before and have always been impressed. However, we were very disappointed in the Customer Service we received on this occasion. We ordered coffee and white toast for breakfast - after an extremely long wait the coffee arrived with no toast. Coffee finished, still no toast and my friend had to go to the bar and ask where the toast was. A very polite waiter came shortly after with two slices of brown toast between us - we always had been given a rack with several slices. We eventually got through to the pool after ordering lunch for 1pm - the lady on reception was not aware lunch was part of the package. Had a lovely couple of hours around the pool and went for lunch at 1pm - we were told that we couldn't have lunch upstairs which we have done on every visit and had to walk through the bar in robes with wet hair. There were three ladies behind reception and two were non-apologetic and quite rude.... Lunch finally arrived at 1.20 and by then drinks finished again. Treatment for facial was 20 minutes late and there was no milk or clean cups for a drink in the quiet room. However, I must say that the lady who did the facial was wonderful at her job and I believe she was brought in from elsewhere. Checking out - reception - poor attitude.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your review. It is always our policy to encourage feedback from our guests as this helps us improve our service to you and future guests. Historically guests were allowed to eat in the spa relaxation area, however, due to feedback from guests and members we changed our policy nearly 3 years ago, to ensure that the area remained a calming and quiet place for relaxation. We opened a dedicated terrace for Spa guests to dine for lunch which has been very popular and welcomed. Thank you for your kind comments about your facial treatment. We hope you return to Moor Hall Hotel and Spa where you can be assured of a warm welcome.

"Phenomenal customer service from Luke at the Lounge Bar a massive credit to this company!"

5
31/07/2018

We have had not such great experience with the reception staff and restaurant staff however this has been dealt with very professionally by the duty manager, Luke is a breath of fresh air,myself and my husband have been blown away by Luke he has been accommodating, professional & friendly, nothing is to much trouble, if you are happy Luke is happy which has made us feel very welcome and relaxed! Luke is a huge credit to this hotel I am gob smacked he was not of any supervisor level, Luke is the exact type of person I would want running my business friendly, professional, and so welcoming! I hope when we return to visit the hotel again your managers see what a absolute credit you are! Thank you for making us feel so comfortable and welcomed throughout our stay.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your lovely feedback about Luke. I have passed your comments on to him with reward. I am pleased to read you felt so comfortable and welcomed throughout your stay. We look forward to welcoming you back to Moor Hall Hotel and Spa again soon.

"Nothing to fault!! Highly recommend! "

5
27/07/2018

What an amazing hotel we arrived the room was spotless with many things including gowns, slippers and your usual shampoo, conditioner, shower cap and coffee but you also get a little sewing kit,shoe polish, and hot chocolate to me it's all about the little things! I had emailed prier to arriving to say it was my partners birthday and they had a card and cake on the bed waiting for him so that was such a Lovely surprise! The breakfast in the morning the staff can't do enough for you!and the food was unreal full of quality tasty ingredients, also lots of fruit and even a cheese board. then we went down to the spa before checkout our experience of this hotel was amazing thank you to all the staff for making it so enjoyable we shall definitely be back! ??

"A quality Stay"

4
26/07/2018

Only stayed here for just the one night recently. This is a beautiful hotel with all the usual facilities including a spa with real a nice pool, sauna and steam room. My only comment in relation to the spa was rhe steam room was not very hot. A minor thing though. The building itself is superb and for those looking for a more traditional olde world property, this has to be counted as one of the best. If you like modern, this is not the hotel for you. When walking around, you will see some absolutely stunning wood pannelling. The best part of the public areas is like this. Its history is dating back to the 1500s and its said king Henry VIII was a frequent visitor. Thankfully, I've kept my head. During our stay we had quality meals, staff are very polite and attentive. A special thank you to Leanne, who I understand has only recently started. She didn't only serve us our meal but made a little time to enquire about had we enjoyed our day and to check that we were happy. A delightful member of the staff who is to be complemented. And that sort of attention does not happen often these days. We also made use of the leisure facilities again which we enjoyed. However, I decided not to attempt the golf course. All in all a very nice stay. Thank you

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for posting your 4* review and fantastic feedback following your stay. Our family owned country house hotel is traditional and we are very lucky to be located in such beautiful surroundings. I do hope you had time to visit our sunken garden, which is very popular! Your kind comments about are hard working staff are much appreciated, and I have passed your praise to Leanne with reward. We have not received any other comments about the steam room temperature, but I will be sure to get this reviewed. I hope we all have the pleasure of welcoming you back to Moor Hall Hotel and Spa again soon.

"very good and passed the marmite test"

4
26/07/2018

Stayed for one night and first stay at this hotel and spa. Overall very good and would recommend. Right next to a golf club and hotel has spa and swimming pool. Pool facilities looked good but did not use them-would do if I stayed again. Welcome by receptionist very good, pleasant and informative. My room 276 was up several flights of stairs so would be difficult for some guests but I was offered assistance with my luggage. Room clean and pleasant with several windows so quite cool considering the very hot weather, views over roof tops. Room comfortable but some attention to cleaning required, for example room information folder was full of crumbs and stained. Used the bar for a evening meal which was okay only spoilt by very dry chicken in burger and salad garnish and coleslaw of poor quality, service staff never checked back. Sat outside which was very pleasant but spoilt (no fault of the hotel) by a group speaking very loudly and swearing a lot. Breakfast was usual buffet style and good, staff were very pleasant and welcoming. And yes marmite was available, so overall recommended

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your review. On the whole I am pleased you enjoyed your stay, and your kind comments about our Receptionist and Breakfast staff have been passed on. I have ensured your comments re the room information folder have been passed on to our Head Housekeeper for a review of our internal procedures and we will ensure no stone is left unturned. I am saddened to hear that the chicken was very dry and the staff serving you did not return to check on you. I have passed these comments on to our Head Chef and Food and Beverages manager for internal investigation. We will ensure additional training is provided so that this does not happen again. Both would like to be associated with my apologies to you. I'm so pleased your enjoyed breakfast - we do get many wonderful comments about this. Fantastic that we passed the marmite test! We all look forward to welcoming you back to Moor Hall Hotel and Spa again soon.

"great place"

5
25/07/2018

lovely place beautiful surroundings reception and staff in bar and breakfast excellent. The room was great although a little noisy. You had own balcony. Only problem was all food on an evening is curry. I enjoyed my evening stay The curry was lovely made to your requirements and i felt it was all good value for money. The grounds were fabulous a real country style good for walking relaxing and getting out and about. I would highly recommend this but felt that curry being an only food option was poor for a hotel of this size

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your review. We all look forward to welcoming you back to our family owned country house hotel again soon.

"Overnight in Sutton Coldfield"

4
24/07/2018

We stayed for one night at Moorhall hotel in a standard double room. First impression was not good l arrived at the hotel at 2:30 tired after walking back from Sutton town centre. This is supposed to be 1 mike away but it took me 50 minutes. I was told by a very abrupt receptionist that my room was not ready and l would have to wait 30 minutes. The rooms are not available until 3:00. While l waited other people were booked in no problem. After 20 mins l tried again, a helpful male receptionist checked and said the room is ready. The room was good but mould around the bath was not. Such a simple job to remove and replace, why do hotels leave black mould. We asked at reception for a fan for the room and it arrived within minutes, so quick. Overall a good stay, they just need to keep on top of house keeping and treat paying customers with politeness and courtesy.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to leave your review. I am saddened to hear that our receptionist was abrupt to you. I have passed your comments to our Reception Manager who will undertake an internal investigation and appropriate action. I have also passed your comments about the mould to our Head Housekeeper who will review and take action. On the whole I was pleased that you enjoyed your stay, and I hope you will consider a return visit to Moor Hall hotel.

"Sunday Lunch"

5
20/07/2018

We held our annual summer luncheon at Moor Hall Hotel and what started as a small event for 20 people, soon escalated to a larger event for 72. The support I had from Laura Goss and her colleagues in the planning of the event was second to none. I was kept informed throughout and assisted at every opportunity. On the day, the staff were fantastic and looked after all of our needs and the manager ensured that the service provided was first class. The food was excellent and everyone thoroughly enjoyed the event. Thank you for the raffle prize, for an ‘Afternoon Tea for two', which was won by my daughter and has made me very popular. On the day we raised a magnificent £348, which has been split between two charities. Thank you for all the hard work and the excellent customer service provided for us.

"BNI Meeting and BBQ"

5
19/07/2018

Moor Hall Hotel is a beautiful location. Professional Staff. Productive meeting followed by Excellent BBQ on outside terrace. Nothing is too much trouble for Sam Goss and his team. Highly recommended.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to write your fantastic review, this is really appreciated by Sam and our dedicated team, whose excellent customer service helped to make your visit and meeting run smoothly. Our main cultural value is to make our guests happy and we look forward to welcoming you to our family owned country house hotel again soon.

"Incredible"

5
19/07/2018

I have used moor hall as a meeting place for quite some time. Tonight for the first time I stayed for a meal and it wasn't just the food that wowed. The service was impeccable and the calm relaxing atmosphere really set the mood for the evening. Wether it's a relaxing nights sleep, a round of golf, a meal or spa moor Hall is a stunning hotel with friendly welcoming staff. Thank you for a lovely evening I hope to come again soon.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for posting your 5* review and fantastic feedback following your visit. Chef and his team are always delighted to receive great feedback and they are pleased you enjoyed the food. Our Operations Manager Hugh, is so happy you appreciated the impeccable service from our dedicated and friednly staff. We are thrilled that you intend to visit us again and look forward to seeing you soon.

"Business Meeting followed by 5* BBQ"

5
19/07/2018

Had great business meeting in oak room. Anything less from Sam and his team is in heard of as we have meeting here every week! This was our summer BBQ event so we had evening BBQ function after in the newly refurbished Ladywood suite for 50 guests. The Suite is done to very high standard, staff made us very welcome upon arrival. Food was fantastic and more fine dining than Bbq! Also catered for our fussy eaters (veggie, vegan etc). I couldn't recommend this Hotel enough!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thanks so much for your fantastic review - I'm thrilled to hear as a regular guest we continue to excel with our customer service from our hard working team members. We always cater for a variety of dietary requirements I am so pleased we exceeded your expectations with the food provided. Everyone at Moor Hall looks forward to welcoming you back shortly.

"Excellent afternoon tea."

5
18/07/2018

We went to Moor Hall recently as I was bought a Gentlemans Afternoon tea voucher. We booked but arrived a little early. No problem as our table was already set on the terrace overlooking the hotel gardens. Our drinks arrived promptly. I ordered my food as per the menu. My wife requested some slight alterations to the sandwiches which the hotel were happy to do as all the food is freshly prepared. They were also happy to cater for any dietary requirements. All the food tasted lovely and was well presented. We couldn't fault anything. A big thank you to all the staff who were very pleasant and attentive. We will definitely return as it was such a pleasurable experience.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your review. I am delighted that you enjoyed the Gentleman's Afternoon Tea. Your five star review and wonderful comments regarding the tasty food and excellent service you received is really appreciated and has been passed onto those dedicated staff members who looked after you so well. I'm so pleased you will be returning, and look forward to welcoming you again soon.

"Afternoon Tea"

5
13/07/2018

Attended the beautiful grounds of Moor Hall for Afternoon tea on Wednesday afternoon and it was beautiful. The atmosphere on the balcony was wonderful and very relaxed. The food was amazing especially the scones and the selections of Gins were second to none. We was looked after by Jas who straight away was very friendly, attentive and went out her away to make our afternoon very enjoyable, she was a super star! Thank you for also singing Happy birthday to me, you made my day. Will defenitly be returning.

"1 Night Stay with Afternoon Tea"

4
10/07/2018

My friend and I booked a night's stay at Moor Hall through Secret Escapes. The experience included Afternoon tea, 1 night in a superior room and breakfast. I had to call the hotel a few days prior to our stay, to clarify some of the details. I got through very quickly, and to a friendly member of staff who answered all of my questions which was a great start. We arrived and were able to check in right away. The extremely nice gentleman at reception helped us to change our afternoon tea reservation which was different to the time I had been told previously. Nothing seemed to be too much trouble. The room was very nice, and suited our needs for one night. It was clean and cool, which was a pleasant surprise given the temperature outside. After being in the room for a brief time, we recieved a gift basket with some soft drinks and apples. This was a lovely touch. Especially on such a hot day. And very much appreciated. After settling in we proceeded to the bar to locate the Afternoon tea. A very friendly member of staff found us looking a bit lost and helped to seat us outside. We were taken through the menu and given a glass of prosecco each. The Afternoon Tea arrived, which was lovely. Pleanty of choice and a little box to take all the leftovers away with us. The service was excellent, we were offered refills of tea on numerous occasions and it always came hot with pleanty of milk. We tried the spa next. We were greeted by another friendly member of staff who checked us in. It was a very relaxing experience sat on the comfortable loungers next to the pool. We enjoyed using the Jacuzzi, the steam room and sauna. In all we had a great night's stay made all the better by welcoming, friendly and helpful staff. The breakfast was great. Lots to choose from. Next time we might have dinner instead of Afternoon Tea! Thank you to everyone who made our stay at Moor Hall into a lovely and memorable experience.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Your review and kind comments are wonderful to read, thank you for taking the time to post them. I am so pleased to hear what a great time you had, and thank you for the mention about our hard working team and the fantastic service they provided. We are delighted that all aspects of your stay met your expectations, and our dedicated team look forward to welcoming you again soon.

"Baby shower afternoon tea."

5
10/07/2018

I recently hosted my friends baby shower here at moor hall. Everything was perfect and the lady who looked after us (unfortunately I can't remener her name) couldn't of done anymore for us, she was amazing. The afternoon tea was delicious! Thankyou!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am delighted that you all enjoyed the beautiful Afternoon Tea. Your five star review and wonderful comments regarding the food and excellent service you received are really appreciated. The special mention to Georgina has been noted, and your comments have been passed on with reward. We look forward to welcoming you again in the near future.

"Great overnight stay"

5
09/07/2018

Stayed overnight with a Groupon voucher - included evening meal as well as use of facilities. Could not fault - our room was spotless, good selection of refreshments on tray, toiletries etc. Room was very hot due to current heatwave but on asking at Reception for a fan, one was brought to our room immediately. Meals at the Country Kitchen Restaurant were lovely and waiting on staff, very friendly and polite. The whole stay was very enjoyable from start to finish - would highly recommend and look forward to returning. Well done to all the staff for making our break memorable.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your lovely review. I am delighted that you enjoyed your food from our Country Kitchen Restaurant, and recognised the great customer service from our hard working teams. Our staff are always delighted to receive great feedback. We are so pleased that you intend to visit us again and look forward to seeing you soon.

"Anniversary "

4
09/07/2018

Booked the Romantic package. Included use of Spa and pool which was relaxing on a hot afternoon. Our room over looked the gardens and had ample space. Clean and tidy. Good included a Carvery which was good and a buffet breakfast. Drinks were priced reasonably. Staff left a card and cakes upon arrival with the complimentary wine included in the package. Worth remembering that a few hundred yards either way are relatively busy roads, but you can't hear the traffic. So peaceful. Would recommend.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am pleased that you enjoyed your stay and thank you for all your kind words - we are very lucky to be located in such beautiful surroundings and you are correct, you can't hear any traffic noise from the nearby roads. It's wonderful to hear that you recognised our high cleanliness standards and were impressed by our delicious food offering during your visit. Our fantastic team always try to exceed our guests expectations, going the extra mile to make every stay special, and I am delighted that you were impressed with your card and cake. We hope that you will choose to return to Moor Hall in the near future.

"Afternoon Tea"

5
06/07/2018

My first visit to Moor Hall for afternoon tea and I wasn't disappointed. The cakes and sandwiches freshly made and delicious. The staff were super especially Angie who looked after my mother-in-law and myself, nothing was too much trouble, thank you Angie for making our visit memorable, throughly enjoyed it, we will be back.

"Very disappointed after a number of stays!!"

2
05/07/2018

I have been staying at this hotel on a regular basis as a business user, so have got to really know the pros and cons of this place. You might ask yourself, why stay here if I have rated this place poor. Well, the truth is there are some positives and I will start with these. The hotel is set in lovely grounds next to a golf course (although the course is private). Secondly,I like keeping fit, so the fitness center and pool tick that box. The staff are a mixed bunch, some very helpful, but there quite a few that just cant be bothered and after a time that really grates. I've been up in the West Midlands working on a project and staying away from home for up to 3-4 nights a week, so needed somewhere relatively close to my work. This hotel on the face of it looked suitable, but it's been the build up of issue after issue that has finally made me say enough is enough. Where to start - I stayed in the Superior Room package and if you are lucky to get a room facing the golf course, great, nice views, but be warned, the rooms I stayed in on this side do not have aircon, so if the temp is as hot as recently, you are likely to get terrible nights sleep! One Thursday, there was a wedding that spilled out onto the grounds directly in front of my room and went on until 12pm. This was majorly frustrating due to noise and in the end I had to move rooms because I just couldn't sleep! Not great if you are a business user and have to get up for work early! The Superior rooms on the other side, face the back of the hotel, which includes the car park and the delivery vehicle entrance. So, not a pleasant view when you look out of the window. You also get woken up very early by delivery vehicles especially the bin trucks!! I was unfortunate to be allocated rooms on this side on two occasions. The first room (92), had a very bad odor coming from the arm chair, so avoid this room like the plague. The second time I stayed on this side was this week (2nd July) for 3 nights. The room I was allocated was filthy - the wash basin had hair in it and the shower had a clump of blond hair in the plug sump! I naturally asked for this to be sorted out and was moved to room 189, which is on the floor above. After repeated tries, I couldn't get the aircon to work, so asked for this to be sorted out. A porter tried, but it stopped working, so one of the duty managers fiddle about and got it working, but after a while it stopped again, so to be honest I just couldn't be bothered to follow it again and just had to roast in the room with a very noisy fan!! So avoid this room too!! The food in this hotel is mediocre and I'm not exaggerating. This is fine if you just want something simple, but if you are really looking for a high end Spa experience, this is not the place. I've tried New Hall, which is just up the road, which is more expensive, but believe me you pay for what you get (unfortunately this place was out of my budget most weeks). The thing that really made me think I've had enough of this place was the food I was served yesterday evening (04.07). I ordered a club salad (£14). The dish came out and consisted of bed of lettuce leaves 1 tomato, cut into quarters, a piece of chicken and some kind of white sauce. The dish was missing the advertised bacon and avocado! When I mentioned this to a member of staff, she was very embarrassed and disappeared without really saying what she was going to do about it. 10 mins later she appeared with some bacon, but by this time I had gone past it and just asked for the food to be taken away. What really got me, was the fact the hotel was prepared to rip me off and provide me with such an insulting attempt at a so call salad (£14!!). My business pays for my meals, but to be honest it was the sheer cheek of it! One other thing, when you have the Superior package, you should get your room replenished with refreshments (fruit, canned drinks etc.). It was almost a daily occurrence, I was chasing for the items to be sent to my room. It just adds to my suspicion the hotel is just trying to save money where ever it can. Either that or the service staff just don't know what they are doing. My final point is this - I've stayed in hotels, where if something isn't right the team put it right and offer something in the way of a gesture of good will. Not once, in regard to any of these instances was this offered, which says to me very poor customer service!!! And don't get me wrong, I'm not after freebies as my company picks up the tab for my stay and food etc.. it's just the done thing in quality hotels and the Moor Hall just doesn't tick that box! All of the above, has now force me to move to a different hotel for the rest of my stay up here and I really feel that my custom and regular stays at this place has counted for nothing! This place has the potential to be a great hotel, but it's with regret that I would not recommend this place for business or leisure use - please shop around!!

"Baby shower afternoon tea"

4
02/07/2018

My sister organised a baby shower afternoon tea here for my niece, a little surprise! The hotel is really welcoming and we had a private room for our event. They were happy for us to decorate with banners & balloons and made no fuss about it. The afternoon tea was delicious, so was the veggie option however the vegan option did look a little bland to say the least. They looked after us for the whole afternoon and we finished the get together with drink on the terrace - beautiful grounds. Really attentive staff, a super location and an thoroughly enjoyable afternoon. Would highly recommend.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am so pleased your niece's baby shower was held at Moor Hall Hotel, we are happy to have been part of the special occasion. We're delighted you enjoyed the afternoon tea, which is very popular here. Your kind recommendation is welcomed by our hardworking team, and they look forward to welcoming you again in the near future.

"Great hotel with all mod cons"

5
02/07/2018

Really great hotel for customer service, food is good, rooms are lovely with all you require from a hotel bedroom. Breakfast was really efficient for service, the food was good quality and the honey was excellent.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your fantastic feedback following your recent stay, your kind comments are really appreciated by our hardworking team. I am delighted you enjoyed your breakfast. Our main cultural value is to make our guests happy and we look forward to welcoming you to our family owned country house hotel again soon.

"Afternoon Tea"

5
01/07/2018

The staff are extremely polite, happy & more than willing to help. The atmosphere is very welcoming & it was a lovely afternoon tea with a good gluten free choice which was very tasty. A truly relaxing hotel & i would highly recommend.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your fantastic feedback following your recent visit, your kind comments are really appreciated by our hardworking team. We are delighted you enjoyed your gluten free choices and found the food tasty - Chef and his team are always delighted to receive great feedback. We hope that you will choose to return to Moor Hall in the near future.

"Wedding weekend"

4
22/06/2018

Just had our wedding weekend at Moor Hall and I really can't thank the staff enough for their support and service along the way. It's hard to be brief but I'll try. We booked the venue due to its location for all and the beautiful grounds. The charter suite was stunningly laid out for both the ceremony and the wedding breakfast and we couldn't have been more delighted. Yes, the family and guests made the day, but the venue and the service was the icing on the cake. Everything we asked for was done and they made sure we were happy with the details at every stage. The meal was delicious and nicely presented and everything went so well. We really didn't want to end the day. Little hiccups....I managed to lose the pass key to the bridal suite with us both stood outside (mia culpa) and there was no champagne in the suite on arrival. That said, when I mentioned it to Jamie the next morning he couldn't have been more apologetic and promptly fetched a bottle to take home. There was an issue with the hot water on the wedding morning which left a section of the hotel with cold showers, and it is only these little issues that were possibly outside their control and could happen to any venue. Overall the hotel staff and the events staff were brilliant. Big thanks to Georgia who pulled all the final plans together, to Jamie who ran the day and I called Hugh all weekend and Adam on reception who dealt with my booking queries. These are simply the names I remember from an outstanding team. Big thank you's to all.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing our family owned country house hotel for your wedding celebrations. We were thrilled to have been part of your special day. I have passed on your wonderful comments to Georgia, Jamie and Adam and they are delighted that their contribution helped to make this occasion so magical for you both. We hope that you will choose to return to Moor Hall in 2019 to celebrate your first anniversary. In the meantime, we wish you both every happiness.

"Restaurant experience"

5
22/06/2018

We live in Sutton Coldfield so went for a meal only. Travelling extensively we had not visited Moor Hall for sometime but wanted somewhere local for my wife's birthday. Dining in the Oak room, the menu had apparently just changed and whilst there was a limited number of dishes there was sufficient variety for us. Whilst it was not a busy night in the main restaurant, there were 4 or 5 small groups but a large dining party in the room next door the service was efficient but not rushed and we felt without fault. The staff were courteous, unobtrusively friendly and helpful. The food was really excellent and for this quality presented good value. Overall a nice dining experience. Well done Moor Hall!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your lovely review. We are delighted that you enjoyed your food from our new Oak Room menu. Chef and his team are always delighted to receive great feedback. We look forward to welcoming you again in the near future.

"Poor food and service"

2
21/06/2018

I recently attended a function where a buffet was provided. It was extremely poor. There was very little filling in the sandwiches. The bread used was of a cheap quality. There were only 3 fillings available in the sandwiches, small pork pies and quiches and to finish off cakes that had been bought in from some low quality outlet. To cap it all the glass given to me at the bar was filthy, when I asked for a replacement it was as bad. I would advise you to go elsewhere

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your rating and feedback. It is always our policy to encourage feedback from our guests as this helps us improve our service to you and future guests. I do hope that you brought any issues to the attention of a Duty Manager to give us the opportunity to put things right. If you would like to discuss your experience further, please contact our General Manager, Sam Goss, at [email protected] We hope that you will choose to return to Moor Hall to allow us the opportunity to try and restore your faith in our family owned country house hotel.

"65th Birthday celebration a huge success!"

5
20/06/2018

On Saturday 16 June we celebrated my mothers 65th Birthday at Moor Hall in the Bracebridge suite. A fantastic room for a private dinner party, the service led by Andrew (Duty Manager) was first class and whilst we were aware the hotel was full with wedding parties and other functions the food was exceptional everything cooked and presented as you would expect for such a special celebration. Louise in events had ensured that our every wish had been catered for down to name place cards, flowers on the table etc...The team that looked after us were attentive and not intrusive. I highly recommend Moor Hall for your next function. My wife and I also stayed the night and had the pleasure of one of the newly refurbished rooms which was outstanding - including a full spa bath in the bedroom! Breakfast the next morning was extensive and very very tasty! Moor Hall is certainly a hidden gem in the West Midlands! The leadership of Sam Goss (General Manager) is raising the bar for hospitality in the region! Well done Sam and all at Moor Hall.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your wonderful review. I am delighted you enjoyed the food and excellent service you received - your kind comments are really appreciated and have been passed onto those dedicated staff members who looked after you so well. Our main cultural value is to make our guests happy and I am pleased that all your requests were taken care of. We hope to see you back at Moor Hall again soon.

"Lovely setting, great staff, poor choice of beer!"

3
19/06/2018

The drive to the hotel is past some of Sutton Coldfield's grandest houses and Moor Hall is also as grand although does have a modern bit stuck which looks a bit cheap. The hotel is fine, my room was ok, nothing special like the rest of the hotel, just good enough. The Bar has a poor choice of beer/lager on draft for this standard of place, the food was again just ok. I played golf £30 county card or £55 full green fees and its again a bit bland as golf course, also a bit pompous as no jeans of any sort allowed in the bar! Overall its ok, it could be WOW but it isn't.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your review. It is always our policy to encourage feedback from our guests as this helps us improve our service to you and future guests. The golf course is a privately owned members club and dress code rules and prices are set by the club. We receive many wonderful reviews regarding our food and service standards and I am sorry that your experience failed to meet your expectations. We hope that you will consider a return visit so we can try and restore your faith in our family owned country house hotel.

"Relaxing Birthday Treat"

5
14/06/2018

Spent a couple of nights here with my sister for a birthday treat and had such a lovely time. Beautiful hotel with stunning grounds. We loved the pool and spa area, very clean and relaxing. The carvery was delicious, so good we had it both nights with a great starter buffet. We had a fabulpus superior room with a hige square jacuzzi bath and a lovely view of the gardens. Would definitely return!

"UK trip for fun"

5
14/06/2018

My sweet heart and I traveled around the UK for two and half weeks and this was one of our places to stay. The room was good size with room to move around and well appointed. The bars are large and if you have an event I could see this being a great place to hold it. The breakfast was very good and well staffed. I would highly recommend this hotel and we will be back. Cheers

"Girls weekend"

4
14/06/2018

Visited the hotel with a friend to meet half way with another two friends as this was a half way point and we were recommended to come here. First impressions were great and we sat outside and enjoyed a drink and a bar meal on the patio in the sunshine. Had a great first nights sleep and got up and enjoyed our breakfast, the staff were very helpful and the food was good with a reasonable selection of breakfast choices to suit most people. We then had a relaxed day visiting nearby Lichfield which Is definitely worth a visit. For our last night we decided to eat in the country kitchen and had booked a table for 8 - which gave us time to enjoy our day and get ready for dinner without rushing. Sadly it was this meal that really let down our stay at Moor Hall. We were shown to a table without enough chairs and had to fetch 2 more ourselves. Then were told to help ourselves from a cold buffet starter. The food was sat under lights and as we were obviously one of the last tables to be seated that night there was only a very sad selection of food left, most of which looked like it had been sat there all night. It wasn't as much a starter but a side salad. The main event however was a choice of beef and turkey (although it was local pork written on the board). The meat was delicious and plentiful- no complaints there- and served by a really delightful young man, but the vegetables were mush, over cooked and not seasoned. I can't believe that any chef would be proud to serve these. How hard can it be to cook a dish of fresh local produce to put on the tables once the meat is carved. Again the veg was sat steaming under lights and was not replenished or checked at any time so continued to cook under the lights. As for pudding we were told that all the selections had gone and there was nothing left. At this point I complained and said that even as a later booking we should be given the choice of a dessert as this was what we had expected. Someone then went off and returned with a lemon tart - was ok but would have been good to have a choice. The young waiters and waitresses were too busy sorting tables for breakfast rather than clearing ours away - although they didn't appear to be getting much guidance. So this meal really was very disappointing - or at least how it was cooked and served to us. I wouldn't eat in the Country Kitchen again and this is my reason for not giving a higher rating.

"Pleasant stay"

4
10/06/2018

Myself and my husband stayed here for our 1st wedding anniversary as was recommended by a few people we know. The place it's self is really beautiful and surrounded by the lovely grounds. Good points 1. On our arrival we were greeted with a anniversary card and cake which was lovely. 2. Room was spacious and clean with everything you needed , bed extremely comfortable. 3. Reception and breakfast staff very friendly and welcoming. 4. Nice sized pool just right for a gentle swim. 5. Breakfast nice and a lot of choice. Bad points 1. The fridge in the room is very loud , doesn't bother my husband as he would sleep trough anything but I'm a light sleeper and took me a while to drop off to the noise of the fridge. 2. Drinks (cocktails) extremely over priced for what you get , the cosmopolitans especially disappointing when they and £7.50 each yoh exspect a bigger glass and more effort with the presentation. 3. No room in the pool area for us to sit which resulted in us spending less time by the pool area. 4. Just a note that my husband would of liked to play a game of golf and maybe a reduced rate if you are using the hotel would be an advantage ? 5. Toilets down stairs on the evening were very untidy (feces in the toilet) and empty toilet roll tubes everywhere. We would defiantly return to Moor Hall and would also think of booking for the tribute nights. All in all we had a pleasant anniversary there .... we ant comment on the food as we ate at a restaurant in mere green.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your review. We are very lucky to be located in such beautiful surroundings. Our fantastic team always try to exceed our guests expectations, going the extra mile to make every stay special, and we am delighted that you were both impressed with your card and cake. We am happy you found the room to your liking. Your kind comments regarding the service you received from our teams are really appreciated and I will ensure these are passed on. I would like to thank you for raising the issues regarding the fridge. I will pass these on to maintenance and request this is investigated. With regards to the pricing of our cocktails. We do undertake regular competitor analysis on pricing and ensure that we price accordingly, our prices are lower than the industry average. The golf course is a privately owned members club, and as such we cannot make any offers. However, if a request is made in advance we would always discuss with the owners if there are any available tee times. We have very high standards of health and hygiene at the hotel and I am sorry to hear the toilets were not to our usual standard. I will ensure housekeeping are briefed and regular checks are maintained. We are delighted that you intend to visit us again and look forward to seeing you soon.

"Thank you"

5
10/06/2018

Stayed with the family over bank holiday weekend, staff were brilliant food was excellent. £17.50 for three course, fantastic value! Breakfast brilliant plenty of choice. Swimming pool was lovely. My only comment would be that the meat carved for the roast was thick and plenty of it, I have a good appetite, although I left some as the portion was huge, great value although I feel guests would be happy with half as much, which would increase the margins on food sales. There may also be an opportunity to have cold meats available in a coffee shop or similar to use some of the joints from the night before making even more from each striploin? Not a complaint just an observation. Thank you so much for a wonderful stay.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your rating and feedback. It is always our policy to encourage feedback from our guests as this helps us improve our service to you and future guests. We are delighted you had a wonderful stay, and we hope to see you back at Moor Hall again soon.

"Would do things differently next time...."

3
04/06/2018

My wife & I stayed the night here last weekend thanks to a wedding gift through buyagift.com. The hotel and grounds are lovely, we enjoyed drinks on the patio overlooking the golf course and walked round the grounds which are great. The drinks are pricey, wife's large wine was £10 and I asked for a g&t and when offered a single or double I asked how much a double would cost and was told £7.20, be aware that's just the gin, tonic extra £2.70.... We dined in the carvery restaurant which was disappointing to be honest, the 'horderves' starter was a cold salad option which we didn't enjoy, the main carvery was OK but nothing special, desert was lovely. If we visited again we would 100% dine in the other restaurant at extra cost. Another thing to mention, despite signs asking guests to respect other guests by keeping the noise down I was still woken at 7:30 by a noisy neighbour who turned out to be 4 rooms away! Not ideal when having a 1 night break from a baby... Breakfast was great, serve yourself full English or continental and when we asked if we could eat outside that wasn't a problem and we enjoyed the peace and quiet away from the busy restaurants. Worth mentioning the reception staff were very friendly and helpful.

"Mixed Feelings"

3
03/06/2018

My husband and I used a spa getaway voucher and spent the night here. The surroundings are beautiful and the grounds are well kept. The hotel was very dated and could use some work, especially in our room. The pool area was nice however we tried to book a pregnancy massage and relaxation massage just over a week before our visit and there was only a half an hour slot available, book way in advance if you plan on having massages as this was disappointing. As part of our package we had a meal booked in the carvery area, they only had 8:30pm left for dinner which was quite late especially being pregnant. The staff were very forgetful, we waited 20 minutes for our starter and had to remind the waiter as he had forgot and also our drinks had been forgotten which were also part of our package and we had to remind the staff about that. The chef was lovely and very friendly, the carvery was nice. We had barely any choice for dessert which was really shocking as there were lots of people still waiting for their desserts too and you had run out of almost everything. The service was shocking!! Overall we had a nice time but I wouldn't come back here again.

"Special Celebration"

5
31/05/2018

We booked the Wyndley Suite for Sunday lunch to celebrate our Ruby Wedding Anniversary. The room was beautifully set out ready for us to add a few personal touches. We had pre-ordered to enable the chef to have all our meals ready at the same time. The food was excellent, well presented and very tasty. Our glasses were topped up at regular intervals. All in all we were very well looked after. One of our party was celebrating her birthday and when the staff found out they brought her a little cake with a candle in it and Happy Birthday piped around the plate in chocolate. Nothing was too much trouble for them. I would certainly recommend this as a venue for a special celebration. For me it was a day I shall remember for a long time.

"Lovely hotel and lovely staff"

4
31/05/2018

Just returned from a two night stay at Moor Hall. The hotel is set in beautiful surroundings and our room had a great view across the gardens and over to the golf club. All of the staff from check-in to check-out were helpful, friendly and welcoming. Spa facilities are excellent, can't understand anyone moaning on TA about them!?! My wife and I both had some massage treatments- again, excellent and good value for money. We had dinner in the Oak restaurant and the food was delicious and again, I thought good value for money. We were in one of the older rooms which is in need of an upgrade. Furniture and decor very dated, this is the only reason I'm not giving 5 stars for the review. I understand the hotel is currently refurbishing the rooms so I'll ask for one of them when we return. Thank you to all of the staff for a lovely stay. It's wonderful that such a historic building is looked after and cared for so professionally. I look forward to returning in the future.

"It's nice enough, but nothing to shout about. "

3
31/05/2018

We stayed at the Moor Hall Hotel after receiving a Groupon deal as a birthday present. Our stay was for one night in a Superior room and included access to spa & gym facilities, breakfast and a hot dinner. We arrived at the check-in time of 3pm and were promptly dealt with at reception which looks very grand and well presented, although the man at reception made a point of saying we were Groupon which I thought was a bit odd. I don't have a problem with any of the other guests who were present knowing, but does it need to be loudly pointed out? Does it matter if we paid full whack or got a deal, surely we should be treated the same either way. It's like when you go to have an NHS procedure at a private hospital, they always make sure to mention that you're not a private patient. Anyway, we were given a room key, told the breakfast times, and booked to arrive at The Country Kitchen restaurant for dinner at 7pm. The first thing we noticed en route to our room was how HOT it was in the corridors- not warm, I'm talking sauna hot... It was very a very humid 24° outside so we assumed at first that the air conditioning must be broken. That was until we felt the radiators. They were ALL on FULL! Another guest who was walking past remarked on how sweltering it was and was as incredulous as us that the heating was on in this weather. Our room was Warwick 154 and I think it must be one of the newly refurbished rooms as it was lovely. It had a silver/grey colour scheme with rustic furniture, feeling both contemporary and cosy. The bathroom was quite large and included a handy 2-pin shaving plug and heated towel rail (this was on constantly even though the knob at the bottom was turned to cold). It was all very clean but again really hot, so thank goodness we had an air con unit built into the wall! We put this on full blast at the coldest setting possible and it got the room *just* cool enough to be comfortable. There were lots of little extras which set it apart from budget hotels: a bowl of individually wrapped chocolate mints, packs of biscuits, Elderflower drink, fresh apples, all the tea making facilities including Cadbury's hot chocolate. The only criticism is that there is only 3 teabags included, but I'm sure we could've got more if we had asked. There was also a selection of shampoo/conditioner minis in the bathroom and a disposable shower cap. There was even a telephone next to the toilet which made me chuckle! We decided to go for a walk around the grounds before checking out the spa. Moor Hall is set on a golf course, with various signs warning you to watch out for flying balls! The surroundings were very pretty and relaxing to sit in, unfortunately the view from our room was rubbish (fence panels directly in front of the windows), so we didn't get to enjoy the stunning surroundings from our room. The price of a cool pint from the bar was an eye-popping fiver! I thought we were in the West Midlands not central London! We went up to our room to change into our swim things and went back down in the robe & slippers which are provided in your wardrobe. We walked through the conservatory which was again boiling hot with all the radiators on (I felt sorry for the uniformed staff having to race round in that heat all day), and made our way to the Fitness & Leisure area. Our keycard was taken as we signed in and we were offered the use of a locker which took old pound coins or trolley keys. We were also given towels and directed to the spa area. Treatments weren't included in our package so I can't comment on those, but the spa facilities we did use were very nice. There are two showers which you are encouraged to use between each facility, a medium-sized pool, a jacuzzi, a steam room & a sauna, all in the same area. There were plenty of seats & loungers for you to leave your things and relax when not using the facilities. The pool was lovely and cool after all that heat, but it was nice to sit in the jacuzzi with the powerful jets on your back. It did get a bit cramped when more than one couple got in, which was slightly uncomfortable but you only get 14 minutes of jets before it needs a 6 minute rest so fortunately there was plenty of opportunities to get in when it wasn't so full. The sauna was of course sweltering, the only thing in the hotel that was meant to be! The only thing that slightly ruined it was kids diving/jumping in the pool. To be honest, I don't think posh hotels are places for kids- and I have small children so I'm not biased. You're supposed to be relaxing after all... We arrived at The Country Kitchen restaurant at 7pm and were shown to a table immediately. As I understand it this is one of two restaurants at Moor Hall, The Oak Room being their award-winning alternative at £30 per head. The Country Kitchen is the budget version and includes a self-serve starter, carvery and pudding station. We were given the option of soup or salad for starters and chose the tomato soup and bread roll which was nice enough. The carvery wasn't great in my opinion; the two meat choices, pork & beef, were fatty and dry in that order. The vegetables looked as though they had been under the heat lamps for an age but didn't actually taste too bad. We had a look at the dessert station but nothing was labelled and there was barely any choice, so we went for the hot choice of sticky toffee pudding & custard. This was VERY sweet & sickly. Overall I'd rate the meal a 5/10. After a decent night's sleep (air con fan noise notwithstanding), we had our breakfast delivered to the room. This was perfectly adequate but we have tasted better in Travelodges to be totally honest. In conclusion I would stay again but I'd definitely try the other restaurant for our meal next time. If you haven't been before, it's a nice historical building and has good facilities, but if you just want to get your head down with some decent grub a Premier Inn is just as good.

"Beautiful hotel"

5
27/05/2018

We keep coming back when in the area as the hotel and staff are exceptional. We booked a bedroom with a Jacuzzi that is excellent value and a real treat! Room 133 had a big bedroom, separate lounge area and huge Jacuzzi bathroom. The gym and pool is as good as ever. Breakfast excellent. We prefer the carvery restaurant but both are very good. We'll be back again!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
WOW. Thank you for your continued loyalty to our family owned country house hotel, we are delighted that Moor Hall is a firm favourite of yours. Our friendly team look forward to welcoming you again soon.

"Overnight stay"

3
27/05/2018

The hotel is nice, good food and good service. The negative was the thin walls between rooms. You could easily hear your next door neighbor, even when talking in a normal voice. This does not make for a good night of rest, if your neighbor is loud, or comes in late.

"Just loved it"

5
24/05/2018

Had a very enjoyable stay here. The room was well appointed and spacious. Bed was comfy. Setting was beautiful. Staff were extremely friendly and helpful. Bar prices reasonable and an excellent selection of drinks. The food, oh the food. The fillet of sea bass was delightful - plenty of mussels and clams. And the cheeseboard - such a delicious selection - would love to know what they were. Breakfast in the morning was fresh and not dried out, as it can be under the hot plate. Limited pastries, but an excellent selection of full english food - including fried bread. Not a bad word to say about this venue. Look forward to returning.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for all your fantastic feedback following your recent stay, your kind comments are really appreciated by our hardworking team. Our Head Chef and his creative team of chefs are delighted that you enjoyed your dining experiences, particularly the delightful sea bass and delicious selection of cheeses. Our cheese menu consists of: Lincolnshire Poacher, Berkswell, Staffs Organic with Wild Garlic, Rollright, Ticklmore Goats Lightwood Chaser and Shropshire Blue. We are very pleased that you had such an enjoyable stay and hope to be able to welcome you to Moor Hall again soon.

"Good Hotel"

3
23/05/2018

Good hotel situated locally to Sutton Coldfield town centre. The staff was very friendly and helpful. Food was good and would recommend. I made a complaint about the leisure club, because the hot tub had lots of foam in it. The management assured me that foam remover is used. I stayed in one of the our dated rooms - which was very old fashioned. I'd hope that the hotel are working on a refurbishment plan to upgrade these rooms soon.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your review. The hotel is approached via a stunning tree lined avenue, and we are very lucky to be located in such a beautiful location yet within easy reach of Birmingham, the NEC Group/LG Arena and the major rail and motorway links. Thank you for your great comment regarding our food offering, this is really appreciated by our Head Chef and his creative team. We have very high standards of health and hygiene at the hotel and encourage our guests to shower before they enter the Jacuzzi or pool to remove the products we use everyday on our body and hair. Any residue causes surplus foam so we use foam remover to reduce this, the Jacuzzi is also back washed daily. We do have an ongoing refurbishment program in place and several of our bedrooms and bathrooms have already been updated. In addition, significant investment has been made in siting a new carpark, carrying out major roofing works, giving Reception a make over and purchasing new furniture throughout the hotel. If you do choose to return to Moor Hall, please ask to be allocated one of our newly refurbished rooms. We look forward to welcoming you again soon.

"Birthday meal in restaurant"

5
23/05/2018

Recently went to moor hall for Sunday lunch to celebrate a big birthday. Everything we asked for was done with efficiency even down to special requests for guests who wanted something a little bit differently done for their dinner. The meal was very nice and the service was great and our birthday cake brought out and lights dimmed to reflect the candle so thank you to the gentleman who looked after us on that day and to the lady who organised our private room and bar area well done moor hall and wyndley room staff thank you ,

"Family dinner accompanied by delicious modern British cooking and excellent service."

4
22/05/2018

The Oak Room restaurant at Moor Hall has raised its game since the last time I visited. The kitchen is now sending out plates of food that not only look contemporary, they taste great. A simple seasonal starter of pea and mint soup was vivid green and full of flavour. A main of skate done in a tomato sauce with couscous was executed beautifully. The skate fillet had been removed from its wing, then rolled into a cylinder shape and pan-fried. My partner's lamb was beautifully cooked. Seabass came with mussels and clams. The soy glazed duck with pickled shitake was delicious. On top of this, the service was excellent. The Maitre D' was a credit to the restaurant. We had a lovely evening. Thank you.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing to return to our award winning 2 AA Rosette Oak Room restaurant for our family meal. A great deal of importance is placed on the origin of our food and sourcing excellent local produce. Our second AA Rosette was awarded in May 2015, and is a great tribute to the hard work and commitment of our talented team, both in the kitchen and front of house. I am delighted that you enjoyed a beautiful meal, your five star review and wonderful comments regarding the exquisite food and excellent service you received is really appreciated and has been passed onto those dedicated staff members who looked after you so well. We look forward to welcoming you again soon.

"Sunday Lunch 20th May, 2018"

5
21/05/2018

Six of us had an excellent Sunday Lunch yesterday. The food was excellent with carefully prepared starters and sweets and substantial main course. There was plenty of choice throughout the menu. The service was top of the range (we have been many times previously and the service is always excellent) and The Oak Room is the ideal venue. We have booked again for later in the year. Can't say fairer than that!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing our Oak Room restaurant for Sunday lunch on 20th May and for your continued loyalty to our family owned country house hotel. The long established AA Rosette scheme recognises excellent cooking across the UK, and a prestigious AA Rosette is awarded to restaurants which stand out in the local area and serve food prepared with care, understanding and skill, using good quality ingredients. Our second AA Rosette was awarded in May 2015, and is a great tribute to the hard work and commitment of our talented team, both in the kitchen and front of house. I am delighted that your party of 6 enjoyed delicious food and great service, and your five star review and wonderful comments are really appreciated. We look forward to welcoming you again later this year.

"One of the worst nights sleep ever."

3
16/05/2018

First the pluses. From the outside a nice hotel steeped in history. Decor in keeping with the building. A nice modern bathroom. Bed not too bad comfort wise. The bad. Some Twit with an A set the monolithic clock radio to an alarm at 03:20. Probably a previous guest that woke me from a deep sleep. Once ripped from the wall as I could find no way of killing the alarm I then tried to get back off to sleep. At this point I could hear a low pitch rumble noise so loud that no further slip was possible. I traced it to coming from some form of extractor fan either in the room below or adjacent. Why can room service not clear alarms on clocks or better still get rid of the bloody things and do something about room acoustics to prevent guests being kept awake. A shame but this has put me off this stunning hotel!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
The first records of Moor Hall date back to the 15th century so there is always plenty of jobs to keep our maintenance team busy. We do have an ongoing refurbishment program in place at the hotel and I am pleased that you liked your modern bathroom. We completely appreciate how important it is to achieve a great night's sleep and I am very sorry that the alarm woke you up in the early hours and had not been cleared by our housekeeping team. Our Head Housekeeper has asked to be associated with my apologies and has put additional procedures in place to ensure this task is not missed in the future. I am sorry to hear that a further noise disturbed you. I will ensure that this is investigated without delay. We are very lucky to be located in such beautiful parkland, approached via a stunning tree lined avenue. With 2 restaurants (1 with two AA Rosettes), meeting rooms, beautiful grounds and a leisure centre with indoor pool and spa, we hope that you will consider a return stay to allow us the opportunity to try and restore you faith in our family owned country house hotel. We hope to be able to welcome you again soon

"Another fantastic spa day"

5
14/05/2018

Enjoyed another lovely spa day at Moor Hall this week. Fabulous treatments and treatment rooms. Lovely lunch. Very relaxed atmosphere. Excellent service all round. I still love the wonderful relaxation room. Looking forward to our next visit already!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing to return to Moor Hall for a lovely Spa Day. Surrounded by beautiful parkland yet only minutes from Sutton Coldfield, our Spa is the perfect place to escape, unwind and enjoy a day of pure relaxation at its best. Our Spa is equipped with the best of leisure facilities and the relaxing atmosphere, the wide range of treatments and the friendly therapists are sure to make the experience one to remember, whether you are looking to enjoy some “me time” on your own or with your partner or a day out with the girls. Just one day of pampering can make the stresses of modern life melt away, leaving you relaxed, refreshed and looking and feeling wonderful. We look forward to welcoming you again soon.

"Pleasent stay over Bank Holiday"

3
13/05/2018

Myself and my partner stayed at Moor Hall Hotel and Spa on Sunday 6th-Bank Holiday Monday 7th. It was brought on Wowcher and included spa access, 3 course carvery dinner and full breakfast for 2. Paid £99 for two people and thought this was brilliant. On arrival at 2.30pm, we went to reception and was greeted by very warm and friendly reception staff, who said our room was ready and we didn't have to wait until 3pm. We asked the Receptionist if our room had a fridge and he looked at us and said 'yes there should be'. We were on the ground floor..up few steps (Room 2). We weren't very impressed with the room itself...no air con...the carpet looked worn out and in need of change. The design on the carpet was completly rubbed off and it looked dirty and old. The bed seemed comfy and had alot of cusions, so this extra comfort. My partner is on medication, so he needs his medication kept in the fridge, but when we looked around the room, there was no fridge. We rang down to Reception and they said you need to order one, but they would send someone with a fridge right away. A man came with a small compatable fridge and plugged it in and said it should be cold within an hour. Cut a long story short, we stayed there over night and the friedge never got cold at all!! The best feature of the room has got to be the bathroom. Very modern and sparkling clean, but you have to wonder how such a old-looking and tired room could have such a beautiful bathroom. I went to the gym for 30 minutes and absolutely loved it. The views whilst I was on the treadmill was overlooking the golf course and was just beautiful. The best workout I have ever had. It was nice and quiet the time I went there at 4.30pm. After the gym, I decided to use to sauna, steam and jacuzzi with my partner. The sauna and steam rooms are tiny and can only hold a maximum of 3 people. But nonetheless, it did the job, so no problem. The jacuzzi was nice, but they could of had a sign near it saying double step, as you step in. It was unfortunate, that my partner sustained an injury on his shin. The Jacuzzi water seemed quite strong of chorine and began to sting our eyes. He did, however enjoy swimming in the pool. We then went to get showered for dinner, which the reception staff booked us in for 7.45pm. When we sat down at our candle lit dinner table, the waiter came over and offered us a drink and explained we could either have salad or vegetable soup as a Starter. I chose to have a salad and my partner chose the vegetable soup. My, My, My...the vegetable soup was out of this world...pureed to perfection. I wish I had had that instead. We both chose to have the pork, which the chef slices for you. Succulant slices of pork and you can help yourself to the veg and the potatoes/gravy. The other carvery options was fish, mussels, turkey, beef, chicken. All meat was hot and covered over. That carvery meal was delicious. For dessert, they had a beautiful selection of fresh fruits or cakes. We both chose the fresh fruit, which were juicy and sweet. (watermelon and pineapple). When we left the restaurant, I went to the bar and asked for an aspertif or a digester and the young woman didn't have a clue what I was on about. Abit annoying, I had to explain to her what it was and she said they don't have anything like that. Perhaps it would be a good idea if they did, one of the other ladies serving behind the bar told me. That night, we went back to our room and watched tv in bed. Bearing in mind, that weekend was 27 degrees and night time was 25 degrees, we were dying for some air con and were both sweating. No air coming through both windows and the duvet on the bed, seemed like a winter duvet. Very thick and warm. It was really bad, as we had to keep the curtain open all night, with not only sunlight coming through in the morning, but also having to put up with the cars in the car park and people chatting whilst they were going into their cars. In the morning, I got woken up by our neighbours watching tv very loud and a couple talking and laughing really loud at 6am. Breakfast was ok. Salty bacon, nice fried eggs, fried bread soaked in oil, sausages, but it was ok, because the staff got me my soya latte as requested. My partner had a Swedish Full body massage with oils (£79) and he said it was beautiful. I think their spa prices could be a little cheaper or perhaps special offers for 2. The best thing about this hotel is the carvery dinner and the garden views. We took such beautiful pictures around the water fountain and the grounds, with the most perfect weather. The not so good parts were the room having no air con. The reception woman was very defensive on check out and told us ''we could of requested it at check in''. I told her all rooms should come with a fridge and air con and this is standand. I have to however, thank some of the staff there for their kindness and making sure things were ok for us, whilst we stayed there. My partner forgot his t-shirt and I rang them up the next day and they said they would post it out. Happy to say...we did recieve it. Nice hotel and spa re-treat by us Londoners.

"What an amazing hotel"

5
09/05/2018

Generally could not fault this place. Me and my other half stayed here over the bank holiday weekend to celebrate our anniversary, our room had a anniversary card and cake in waiting for us. ALL staff are so friendly, the drinks are amazing the rooms are perfect and me and my partner could not stop saying wow! Would highly recommend this.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
WOW. Thank you for your amazing review following your recent stay to celebrate your wedding anniversary. Our fantastic team always try to exceed our guests expectations, going the extra mile to make every stay special, and I am delighted that you were both impressed with your card and cake, your perfect room and the service offered by our friendly team. Your kind recommendation is welcomed by our hardworking team, and they look forward to welcoming you in the near future.

"Nice pool & good classes"

4
09/05/2018

If you are coming for a business trip look up the classes before you travel. The instructors are good and early morning classes mean you can work off the calories from the wonderful dinner from the night before!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your great review following your visit to Moor Hall on business. We offer a full programme of fitness classes ranging from aqua, stretch and relaxation to aerobic and resistance. The purpose built air conditioned aerobics studio features a sprung floor and all classes are led by expert and friendly instructors who will ensure that you get the most from your workout! We hope that you will choose to return to Moor Hall when you are next in the area.

"Mrs Michelle Jones"

5
08/05/2018

Beautiful hotel lovely grounds had a fab 3 course meal too would go again inside is beautiful and if u sit outside its wonderful they have a lovely garden to walk around too hotel rooms lovely staff very friendly spa was lush injoyed the pool

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Morning Michelle Thank you for taking the time to post your lovely review, this is really appreciated by our attentive team. Our main cultural value is to make our guests happy, and we are delighted that you enjoyed your Moor Hall experience. We hope to be able to welcome you to our family owned country house hotel again soon.

"Afternoon Tea"

4
06/05/2018

We visited for afternoon tea. Very nice scones and although website says pot of tea you can get refills. We also had child's afternoon tea. Don't think that is worth the price. Enjoyed our afternoon tea but I felt there wasn't a very good atmosphere. Room is bright but just ,issued that sense of being out for a special treat.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for Afternoon Tea and for your positive comments regarding the bright room, tasty scones and refills of tea. I am sorry that you didn't consider the children's afternoon tea good value for money, it is always our policy to encourage feedback from our guests, and I do hope that you brought your observation to the attention of a member of staff during your visit. We receive many wonderful comments regarding our delicious afternoon tea offering, and we hope that you will consider a return visit in the near future. Our terrace is bathed in sunshine during the warmer months, and is idyllic for alfresco dining.

"Over night stay"

4
04/05/2018

We had an overnight stay with evening meal, spa treatment and breakfast included for a wedding present. We checked in at around 3:45 by a lovely lady who told us our spa treatments had been booked for 4pm and our meal for 7pm which we didn't realise otherwise we would have gotten there earlier. We wanted to eat first as we hadn't had any lunch. We took a trip to the spa to try and change our time and spoke to a young girl who was really helpful, they told us it wouldn't be a problem to change our time to 5:30 so we could have some food first. We also arranged our evening meal to be changed to 8:30 without fuss. Lunch was delicious. We both had chicken burgers with wine and a Guinness. It was very quiet but staff were lovely and friendly. We then went for our spa treatment. Amazing massage and staff were again friendly and professional. Pool, sauna and steam room were nice with loungers to chill on too. Dinner was very tasty although I wasn't overly hungry as portions at lunch time were very generous so didn't enjoy it as much as I could have. We had a lovely overnight stay and will definitely return even if it's just for food as we live quite local. Only downside is that rooms are quite dated and definitely need updating. However this isn't a problem for us as they were still clean and the food and staff definitely make it a great place :-)

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for posting your review following your overnight stay at Moor Hall Hotel & Spa, which included with an evening meal, spa treatment and breakfast, bought for you both as a wedding gift. I am sorry that you were unaware of the timings for treatments and dinner, I am pleased that we were able to reschedule and were most enjoyable. We do have an ongoing refurbishment program running at the hotel and some of our bedrooms and bathrooms have been updated, I am pleased that you recognised our high cleanliness standards and were impressed by our attentive service and delicious food offering during your visit. With two restaurants and a cosy lounge bar you have plenty of dining options at Moor Hall. Whether you choose a light snack, bar meal or a traditional afternoon tea in our lounge bar, hearty comfort food in our Country Kitchen carvery or fine dining in our award winning two AA Rosette Oak Room restaurant you'll enjoy delicious dishes created by our passionate and talented kitchen team. The oak panelled Lounge Bar and Terrace offer a more informal dining option. The Terrace & Bar Menu is available here from 10am until 10pm every day, and whether you want to enjoy a snack in the morning, a light bite, a full meal or a delicious afternoon tea, you'll find something to suit you. The Terrace, with its fabulous views over the surrounding golf course, is bathed in sunshine throughout the summer and is the perfect spot to relax and enjoy an alfresco drink or a meal. As local residents, we hope that you will come back and visit us again soon.

"Wowcher Break"

4
01/05/2018

Stayed here last week ( 25th April ) with a friend . Had a beautiful room ( 70 ) which was spacious , with beautiful views across the Golf course . Reception could have been a little more friendly as the lady spoke to us in a rather curt way ! Although the other staff were helpful , friendly and nice . We enjoyed a lovely lunch in the Bar area and then checked in at 3pm . We went for a swim & enjoyed the pool area as it was quiet , clean and had a very nice warm Jacuzzi in it . The grounds are beautiful and we sat for a while in a very pleasant outdoor area , I imagine used for weddings , with a fountain . Dinner was included , a carvery which was 3 courses all self serve from various serving areas . The beds were great , 2 Doubles and extremely comfortable . Breakfast was again Buffet style , with plenty of choice , which included fruit , cereals , toast , juices , coffee/ Tea and full English . For an additional cost you could have Smoked Salmon , Champagne etc . It was quite busy the day we arrived as there was a few Business conferences taking place , but lovely and quiet the 2nd day as we left . Would definitely recommend , in fact we have booked the same room and tickets for an up and coming " Adele " tribute night , extremely good value - Bed & Breakfast , evening meal and overnight accommodation for 2 at just £145 !

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for your overnight stay with a friend, your great feedback is really appreciated. We receive many wonderful reviews regarding our friendly team and I am pleased that overall you received helpful and friendly service. A poor attitude displayed by any member of staff will not be tolerated at Moor Hall and I am very sorry that you were spoken to in a rather curt way; I can advise that this matter has now been addressed, and I would like to thank you for bringing this to our attention. Our 83 stylish ensuite bedrooms are individually furnished in a range of styles with all the facilities you would expect to make your stay comfortable. We offer a selection hotel room types, each as individual as the hotel itself, from standard singles to luxury four posters and suites. I am delighted that you were impressed with your spacious room which boasted a beautiful view across open parkland. Set at the end of a long tree-lined drive in delightful surroundings, the hotel's sweeping lawns and historic sunken garden provide a unique and picturesque backdrop for wedding photographs. Attractively landscaped grounds in the summer and open fires and oak paneling in the winter set the perfect romantic scene, although all our guests are welcome to take a stroll around the gardens during their visit to Moor Hall. Our guests enjoy complimentary membership of our Leisure Club during your stay, from 3pm on the day of arrival until 11am on the day of departure. I am pleased you enjoyed the warm Jacuzzi and a relaxing swim in quiet and clean surroundings. Winner of the National Tribute awards, Olivia Leigh's uncanny resemblance to Adele and her singing voices guarantees a night to remember. We hope you thoroughly enjoy your return visit.

"Very tired in every respect!"

2
01/05/2018

This hotel was pleasantly situated but in need of refurbishment and a thorough clean! It was very noisy at night due to guests retiring late and others rising early; in addition there was disturbance from early deliveries and golf course maintenance. The food when, eventually served at dinner, was over cooked and uninspiring. The wine list contains a poor selection but is never the less expensive.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
We are very lucky to be located in such lovely surroundings, approached via a stunning tree lined avenue, yet within easy reach of Birmingham, the NEC Group/LG Arena and the major rail and motorway links. We have very high standards of cleanliness at the hotel and I can confirm that we do have an ongoing refurbishment program in place, and in the last two years we have carried out structural repairs to the roof, sited a new car park, given Reception a makeover, purchased new furniture for the common areas and refurbished many of our bedrooms and bathrooms. Your happiness and wellbeing is very important to us, and I am very sorry that your sleep was unsettled. We do ‘police' the hotel at night to ensure that disruption of any kind is resolved immediately, sadly some people are determined to disregard the happiness of others. The Golf Club is a separate business; however I do understand how upsetting this would have been for you. We receive many wonderful reviews regarding our food and service standards and I am sorry that your dining experience failed to meet your expectations. We hope that you will allow us the opportunity to try and restore your faith and you will consider a return visit, when you can be assured of our best attention.

"Lunch for four"

5
29/04/2018

The Oak Room service was very good and staff friendly and professional. Food excellent in quality and price. Lovely surroundings and very enjoyable. This was a special family meal but will definitely visit again.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
The long established AA Rosette scheme recognises excellent cooking across the UK, and a prestigious AA Rosette is awarded to restaurants which stand out in the local area and serve food prepared with care, understanding and skill, using good quality ingredients. Our second AA Rosette was awarded in May 2015, and is a great tribute to the hard work and commitment of our talented team, both in the kitchen and front of house. We are delighted that you enjoyed your visit for a special family meal, your five star review and wonderful comments are really appreciated. We look forward to welcoming you again soon.

"Wowcher break "

3
28/04/2018

My partner and I got a 2 night wowcher deal for this hotel which Inc 2 nights accommodation, breakfast and a 3 course carvery meal. We paid £99 for each night! Good points..... Building looks nice on approach. Lovely fire in immediate reception area. Staff helpful. Food was better than expected! Parking was Free and plenty. Not so good..... The pool was small for the size of hotel. When we decided to use it on the Thursday evening approx 4 pm it was full of children with their parents. We were unable to swim for all the splashing. It was not a relaxing retreat but a loud and inconcederate experience. Not a spa feel but a holiday camp feel. Our room was adequate for price. However we was on ground floor to the left of the reception. Restoration or a room was taking place across from our room. No peace or quiet. Builders started at 9am banging. Plus on the Thursday morning about 10 am one of the builders knocked on our door to ask would it be OK if they turn electric off for 20 mins. We agreed, but this was not appropriate. Work taking place should be outlined on booking or guests to be allocated to another part of the hotel! I would give this hotel a Good rating but that option is not available

"Disappointing"

2
27/04/2018

The hotel promised attention and good food. It fell sadly on both counts. The situation was delightful and we eagerly queued for a chance to enjoy the hotel. At the reception we were treated as an inconvenient invasion. Despite a prepaid booking complete with names we each had to submit to an interrogation for creditworthiness and were castigated for not knowing the registration number of our coach. Our allocated room was through innumerable steps and four fire-doors and was stiflingly hot with no air-conditioning. The bathroom was new and very pleasant, the room itself was tired and not too clean. Insufficient hangars in the cupboard, ill-matched bedframe and mattress created gaps toward the headboard. Regarding food, the breakfasts were the best meal of the day. The dinners were of very poor quality and bore little resemblance to the menu description. Served on cold plates, overcooked vegetables, and a very extended wait in the service. We rose after three hours still hungry.

"Lovely weekend but tired rooms "

3
23/04/2018

We stayed for 2 nights the outside of the hotel is beautiful and the downstairs rooms are nice The check in was efficient but it went downhill when I saw the room we paid 135 per night inc bf and the room was so dated it was clean but it needs all new textiles bedding etc the duvet was certainly not feather and the pillows were awful (however on the last day I realised I could have asked for a feather pillow ) If you did not want your room cleaned you could have a drink voucher one per room really !! Breakfast on the first morning was awful bacon left soaked in fat when new was brought they tipped it on top ! Bread choice was very limited Sausages not cooked enough etc but second day was better. Took forever to get tea The party night was lovely beautiful food excellent service by a lovely guy ( began with m! The bar service however at the beginning was painfully slow and they spent more time looking at the till than serving ,also drinks were very expensive I felt but after questioning we think they added two tabs together ! Staff in general were lovely a great time was had by all but I would not go back it is a great hotel for business people I think or probably weddings

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
So pleased that you enjoyed beautiful food and excellent service on party night however I am sorry that there were aspects of your visit where we failed to meet your expectations. We do have very high standards of cleanliness and I am pleased you found your room clean. We do have an ongoing refurbishment program and have upgraded many bedrooms and bathrooms, significant investment continues to be made throughout all areas of the hotel. Moor Hall is set in a beautiful location, yet close to Birmingham, major rail and motorway links and offers 83 comfortable bedrooms, 2 restaurants (1 with two AA Rosettes), meeting rooms, beautiful grounds and a leisure centre with indoor pool and spa, making Moor Hall the perfect place for a business stay or relaxing break. Convenient for local churches, the hotel's sweeping lawns and historic sunken garden provide a unique and picturesque backdrop for wedding photographs. Attractively landscaped grounds in the summer and open fires and oak paneling in the winter set the perfect romantic scene. Your happiness is very important to us and your feedback have been taken onboard. We hope that you will consider a return visit in the near future, please ask to be allocated one of our newly refurbished rooms. We look forward to welcoming you.

"Good value Country House Hotel"

4
23/04/2018

Quiet location, staff very helpful and friendly; good breakfast. Offers good value, accommodation is OK but as other reviewers have noted is perhaps a little tired in places. recommend rooms with view over the gardens as I suspect that some will have a car park outlook.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for all your positive comments regarding your visit. We are very lucky to be located in beautiful parkland, yet within easy reach of Birmingham, the NEC Group/LG Arena and the major rail and motorway links. The hotel is approached via a stunning tree lined avenue and many of our bedrooms have lovely views across the peaceful gardens where our guests are welcome to take a stroll during their stay. With summer just around the corner, we hope that you will choose to return to Moor Hall to enjoy a drink or an alfresco meal on our sunny terrace. We look forward to welcoming you.

"Very disappointing"

3
22/04/2018

We have over a period of time used Moor Hall for either Lunch/Dinner and afternoon tea and have come away saying that was enjoyable and good value, but not today,we booked online for Dinner at 5.30pm in Carvery Restaurant, on arrival in reception the noise could only be described as a children's tea party coming out of the Carvery,we later found out from one of the staff they had 19 children eating. The whole Carvery was in disarray and the Manager seen clueless to bring matters to order. While we waited for our table to sorted, another couple who had booked in advance walk out we understand being their wedding anniversary. Eventually we had a table allocated the Carvery was ok be the choice of sweets from the self service was down to a chocolate cheesecake and a few Bakewell tarts that looked more like pork pies, two squashed profriteroles. I have to say in all a very disappointing experience. Moor Hall you need to improve or your loyal customers will be going elsewhere.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for posting your review following your visit to our Country Kitchen restaurant on Sunday 22 April 2018. As a loyal customer to Moor Hall Hotel & Spa, you will know that we pride ourselves on offering our guests a superior service throughout the hotel, and I am delighted that your previous dining experiences have been most enjoyable. I am therefore very disappointed that we failed your expectations on this occasion and I do hope that you will accept my sincere apologies. Your happiness is very important to us and our General Manager has contacted you privately to reiterate our sincere apologies and to try and restore your faith, and we look forward to welcoming you to Moor Hall again soon.

"Good but a little tired in places"

4
21/04/2018

Had a 3 night stay here this week. In places this is a pretty spectacular country hotel in beautiful grounds with lots of well styled areas to relax in. In other places my room and some of the corridors and corners are looking a little tired. Staff through the hotel are all very good, friendly and efficient and I was very pleased at the attention and prompt response I made to a minor complaint that I raised. I ate in the Country Kitchen twice and took advantage of a bargain £17 for 3 courses of pretty good carvery fayre. I did think the room furnishings were old and drab but everything was spotlessly clean. Pretty good value in an area that is commanding pretty high prices right now.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall Hotel & Spa for your three night stay and for all your positive comments relating to our cleanliness standards and our friendly service. I am sorry that you had a minor complaint; I am glad this was resolved swiftly by our efficient team. As a Trip Advisor Certificate of Excellence winner, we take great care to ensure that our food is of the highest standard and I am pleased that you visited our carvery restaurant twice during your stay for a 3 course meal at a great all inclusive price. The first records of Moor Hall date back to the 15th century so there is always plenty to keep our maintenance team busy. We do have an ongoing refurbishment program at the hotel and your comments have been taken onboard. We hope that you will choose to return to Moor Hall again soon.

"Wonderful Wedding Reception"

5
20/04/2018

We held a wedding reception at Moor Hall Hotel for our son & daughter-in-law in April this year. The Charter Suite looked absolutely amazing when we walked in. The room was set up really well and the twinkling lights provided a perfect backdrop for the reception and for the photographs. Sam, Georgia, Jamie & all the rest of the staff couldn't have been more helpful and attentive all day. The food was excellent and so many of the guests commented on what a perfect wedding it turned out to be. It all went brilliantly and everyone had a good time.

"Good - Nice afternoon with friends"

4
14/04/2018

Really enjoyed the afternoon tea with friends. The room that was booked was lovely and well laid out. The sandwiches and cakes were nice and well made. Do think there should be a choice of plain sandwiches as well. The only let down for me was that that coffee and tea were not served in keep hot pots, so went warm by the time we wanted a second cup. The surroundings are lovely.

"Wonderful Easter Weekend!"

5
10/04/2018

Me and my husband where absolutely delighted with out 2 night stay here; so pleased we found this hidden gem. We upgraded our room before hand to a Jacuzzi suite, I must say it was the best room I have ever stayed in. So modern and clean. The Jacuzzi bath was huge! Even had a remote control so you could change the colours around it. So cool! The staff where so polite and friendly and really made us feel welcome. We even woke up on Easter Sunday to an Easter egg outside the door (the little things go a huge way, thank you!!) The building itself has a lot of character and a nice, warm ambience. We used the gym while we where there which was great, had everything you needed and enough space to do a proper work out. We didn't use the pool but it looked lovely. We had room service one night which tasted great however, could possibly do with a bit more of a variety on there? We had breakfast in the Oak room both mornings and it was delightful, very friendly staff and lots of choice! We thoroughly enjoyed our Easter Weekend here and we will defiantly be back if we are to ever be out that way again! Thank you team at Moorhall you are doing a fantastic job!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your fantastic review following your 2 night stay over Easter, we are delighted that you enjoyed our amazing Jacuzzi suite along with first class food and service throughout your visit. Our staff love to go that extra mile to make our guests happy and I am so pleased that you liked the Easter egg delivered by the Easter bunny! We hope to be able to welcome you to Moor Hall again soon if you are ever in the area.

"So disappointed, like seeing a family friend letting themselves go"

3
09/04/2018

A bit of context: I grew up about half mile from this hotel and it was where we went for special occasions. Birthdays, anniversaries, Mother's Day etc. It was where my school friends celebrated 18 and 21 birthdays and where we cont yes to go after me and my siblings had left Sutton. It is like an indulgent aunt. So, it saddens me to pick out the warts on the old auntie's hands. But, unlike an ageing relative, hotels can bring themselves back to life. I have given three stars on this review - 2 for the hotel and 4 for the staff who are still lovely. Our stay on Sunday 8/4 was in anticipation of our Mum's funeral the following day so there were several of us (14 I think) Reservation and check in were fine, efficient, friendly and we got to our rooms with no problem. My room was comfortable, the bed was firm, pillows were fine, everything was clean and the water was hot. The iron was pathetic but hotel irons often are and it wasn't critical. We congregated in the bar and have a convivial drink before dinner. And this is when things went downhill. As it was Sunday, the Oak Room was closed and we ate in the Country Kitchen. A carvery was on offer. I would not choose a carvery in most places but Moor Hall is a Traditional hotel with a reputation for good traditional meals so why not? Well, if traditional means dated and not very inspiring, MH has it to a tee. Starters were soul (decent according to my nephew) or a very unimaginative hors d'oevres selection. But, even wilted lettuce has vitamins and the cucumber was sprightly so the main. Course would make up for that. However, the main course meats were dry beyond my wildest imagination (and I have a great imagination) and the veggies were, with the exception of the roasties, watery and bland, the apple sauce appeared to contain no apple and the meal was barely edible. Interestingly my vegetarian nephew declared the vegetable lasagne to be very nice though a bit small for a big lad of 21. I ate enough not to wake in the night needing room service chips and thought that breakfast would make up the deficit. Sadly, although the fruit and cereal selection was good, the hot breakfast was badly presented. bacon was either not quite cooked and fatty or over cooked and dry, fried bread tasted of sunflower oil and had been cooked too cold, mushrooms looked like they were out of a tin and my sister's poached eggs were just weird. But, the service was really lovely. The coffee was good, toast made with decent bread and gluten free offerings for the coeliacs in our party which was great. And check out was efficient and friendly. So, please,Moor Hall, pick up the batten and be the lovely auntie we've loved over the last 46 years

"Mothering Sunday"

4
09/04/2018

We enjoyed the Carvery as always on Mothering Sunday. There is always a good choice of starters which you can help yourself to and there was a good choice of meats and selection of vegetables. The staff were attentive and courteous.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for booking our Country Kitchen carvery restaurant for Mothering Sunday and for taking the time to post your review. I am pleased that you enjoyed a good choice of starters and mains and received attentive service throughout your dining experience. We hope to be able to welcome you again soon.

"Wedding"

5
06/04/2018

We had our wedding there Easter weekend 2018. The staff were so helpful and bent over backwards to not only make the day perfect but ease my worries. They were so professional from the planning process to the day. There were lovely extra touches like waking up on Easter morning to have an Easter egg outside our room and a lovely personalised photo frame left in our room. The grounds are stunning for photos, especially the Roman bear pit. The food is extraordinary. The suite was amazing with an extra sitting room, a huge bathroom with a giant Jacuzzi. I loved every minute of our stay there. Cannot recommend this venue enough for a wedding!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Choosing a venue for your special day is a big decision, thank you for choosing our family owned country house hotel for your Easter weekend wedding. Moor Hall is set at the end of a long tree-lined drive in delightful surroundings and convenient for local churches. The hotel's sweeping lawns and historic sunken garden provide a unique and picturesque backdrop for wedding photographs. I am delighted that our professional Wedding Co-ordinators were on hand throughout the planning process, and our fantastic team ensured that everything went like clockwork on your wedding day. Our main cultural value is to make our guests happy, and our fantastic team are delighted to have been part of your special day, giving you both fond memories which will last a lifetime. Perhaps you may consider returning to Moor Hall to celebrate your first anniversary or another special occasion, when you can be assured that you will be well looked after. Thank you for taking the time to post your fantastic review, and on behalf of everyone here at Moor Hall, we wish you a long and happy marriage.

"Disappointing"

3
02/04/2018

We recently went to the Country Kitchen restaurant for my Daughter's Birthday, having been last year and really enjoyed it. This time however the story was different. We had previously enjoyed the buffet starter with smoked fish and various salads and cold meat, this time the buffet appeared to have been slimmed down to a salad bar which looked a bit tired and was very disappointing. The carvery was spoilt by the serving Lady Chef, who made two very basic errors, firstly my wife was offered crackling off the pork, this was politely declined as she thought it appeared not to be crispy enough for her taste, the Chef took umbrage to this and over forcefully stated that “it was crispy enough” how could she possibly know what my wife's expectation was and should have simply accepted her view and not been argumentative. Secondly and perhaps even more bizarrely when my Daughter was asked for her preference she chose what she wanted and was offered two pigs in blankets, she doesn't like these so declined and asked the Chef to put them on her partners plate as he did, when her partners turn came to choose he asked for his pigs in blankets as part of the meal but was told he couldn't because he already had two, being the two my daughter had given him. Rules are Rules as they say, two per person only, had she passed them over at the table I dread to think of the consequences had the Chef found out.... Needless to say we didn't want to make a fuss and spoil our Daughters night, and treated it as a joke, however in reality it changes peoples frame of mind and the night was not as good as it should have been. It is therefore not worth commenting on the food itself as we already had a sour taste from the service, enough to say it was no better than average.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing to return to Moor Hall to celebrate your daughter's birthday following a very enjoyable visit last year. Our main cultural value is to make our guests happy every time they visit and I am sincerely very sorry that on this occasion our food and service standards were not up to our usual standard. We do prefer to address any issues at the time however we do understand that you didn't want anything to spoil your evening. We take all feedback very seriously and I can advise that our Head Chef has spoken with the individual who served you during your visit and carried out additional training with her. We hope that this experience did not spoil the occasion and that you would consider a return visit to allow us the opportunity to restore your confidence in our family owned country house hotel. We look forward to welcoming you again soon.

"A long weekend at Moor Hall"

5
29/03/2018

Having spent a recent weekend at this hotel I submit the following observations. The location and surroundings are beautiful. The car park can get very busy when there is a wedding taking place in the hotel. The staff are amazing throughout the hotel. We were disappointed to find that we were not allowed to use the pool ahead of check in time and after checkout time, 15:00 - 11:00. The food in the Oak Room was the best I have ever had anywhere in the world, expensive, but truly top class. Our room was lovely and well equipped. The pool and spa area are great. Over all, I would certainly recommend this hotel, we will be returning for another weekend and a meal in the Oak Room for sure. Thanks to all concerned for a great weekend.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your lovely 5* review following your weekend stay. We are very lucky to be located in such beautiful surroundings and within easy reach of Birmingham, the NEC Group/LG Arena and the major rail and motorway links. When the hotel is very busy, we open up an additional area at the rear of the hotel to ensure our guests can park with ease. Our guests are allowed complimentary use of the leisure facilities from 3pm on the day of check in until 11am on the day of departure. We want our guests to enjoy this facility and to ensure this is a relaxing experience for our guests and our members. The long established AA rosette scheme recognises excellent cooking across the UK, and a prestigious AA rosette is awarded to restaurants which stand out in the local area and serve food prepared with care, understanding and skill, using good quality ingredients. Our Head Chef and his team of creative Chefs are delighted that you rated your dining experience in our fne dining Oak Room restaurant the best anywhere in the world WOW. Your kind recommendation is really appreciated and we look forward to welcoming you again soon.

"Never even got to stay!!!!!"

1
29/03/2018

We are not ones for writing reviews but felt really cheated with this and wanted to warn other potential customers who may be trying to use a voucher. We were bought a voucher for Christmas that did not cover too much but saw this in the upgrade section and thought what an excellent idea and value. Checked their website for availability which showed plenty. Called them at 6.30Pm and checked what the voucher included. Evening meal, spa access, room and breakfast. Excellent. Checked dates and was told no problem. Advised to call back after 8am tomorrow to speak to the reservations team who would be able to book us in. Even discussed additional spa treatments. All good so far. Paid extra to upgrade our voucher on line that evening. Called the reservations team at 9.00 am the next day all excited to be told that they would not accept the voucher for that date as they had used all of the voucher allocations. When I explained that we had called the night before and were told it was fine we were told “ not sure who told you that but it's not available”. When I pointed out that their website showed availability we were simply informed that's for non voucher uses. Spoke to buy a gift who tried to talk to them but they will not budge. Requested a full refund. Shame as looks really nice but their customer service is somewhat lacking. They made a mistake and even though they have rooms etc available will not take the booking. Be careful if trying to redeem a voucher with this hotel. Even if they say they have availability get it in writing as they may go back on their word.

"Fabulous first experience"

4
27/03/2018

I found this hotel from research on TripAdvisor. I had regular communication with the reservation team prior to our stay. They met every request and I would give them 10/10. Check in was ok. The hotel is beautiful and has little cosy areas with open fires creating a warm atmosphere. There was no signs to the lift which meant a lot of exploring en route. The room was a superior one which was very nice and spacious and contained extra touches. More attention to detail is needed for cleansing as the table legs were that filthy that I was able to leave a message in the dust ie ‘clean me'. The fridge shelf was also dirty. I always bring detergent wipes so this was not an issue; although should have been clean. The bath is showing signs of wear and tear. There is a large choice of spa treatments and special offers. We spent time in the jacuzzi and pool which was so relaxing. We had a three course meal in the Country Kitchen, we did not receive a warm welcome but our experience after the initial welcome was good by all other staff. The salad bar had a good selection, enough to make healthy choices for me to remain within my diet restrictions. The carvery was like no other I've experienced anywhere else, all foods are fully covered between serving this means they remain hot and not exposed. The person serving was warm and friendly, the carvery portions were generous and we really enjoyed our meals. There was a nice selection of deserts including fresh fruit. The bed was really comfortable and I had a good nights sleep. The breakfast was absolutely fantastic. I had porched eggs and oven baked quorn sausages cooked to order which allowed me to keep to my diet limitations. The cook told me how long this would take and I enjoyed other foods whilst I waited. Staff during the breakfast service were very good. Check out was with Kelly who asked if I had a good stay and checked my account details and provided me with the necessary paperwork. We had a really lovely time, I will definitely be back and would recommend.

"Groupon 3 Course Meal"

5
26/03/2018

Beautiful decor - The Oak Room Restaurant at Moor Hall Hotel and a lovely meal. We arrived earlier than our booked time and were asked to go in to the adjacent bar area for a drink where menus would be brought to us to make our starter and main selections. The bar was equally ‘Oak' in its decor and as equally sumptuous as the restaurant with subdued but effective lighting. The bar staff linked seamlessly with the restaurant staff and soon we were seated at our table. The restaurant was full and there was a buzz of quiet chatter from the tables. The waiters were efficient and attentive. The food was tasty and well presented. I would definitely visit again.

"Wedding Menu Taster Night"

5
26/03/2018

Wedding Menu Taster Night 22 March. Wonderful night in the newly refurbished Charter Suite, which looks amazing. Food was fantastic and wine excellent. Staff were lovely and looked after us so well. Sam Davis organised a great night and was there in the morning for our pre-wedding meeting. We are relaxed and confident that Sam and the team will make it a very special day to remember for us and our guests. Thank you to all the team at Moor Hall.

"Breakfast"

5
22/03/2018

I attend the wonderful moor hall hotel every Thursday for a business meeting and always look forward to the most fantastic breakfast served each and every week. The hotel manager Mr Sam Goss is the perfect host.

"Almost perfect"

4
22/03/2018

We arrived on one of the coldest nights of the year to a lovely warm reception with roaring fire and friendly staff. Only one small gripe - the carpark hadn't been gritted so was a dangerous skating rink,but we did manage to park near the front door which helped. Our room was toasty warm on arrival and very spacious - we'd booked a Superior room and it didn't disappoint. One of the best things was the heated towel rail in the bathroom - so many hotels don't have any heating in the bathroom, but this one was lovely and warm. The little touches in the room made it feel special - cans of soft drinks, fruit, chocolates, quality biscuits, quality coffee with a caffetiere, slippers and bathrobes, and bottles of water. I'd left a request on booking for wheat-free biscuits just on the offchance, and although I didn't get them day 1, I was touched to see them delivered for me day 2. Always the measure of a good hotel willing to go the extra mile. The views outside were stunning - our room overlooked the sunken pond and gardens and even in the snow it looked magical, with one of the trees lit up at night. The room was also spotlessly clean bar a little mold around the windows, which really wasn't an issue, and the mini-bar which had been left off, so smelt quite bad, but we had no plans to use it, so just left it shut for the duration. The breakfast was good - they had an option for gluten-free toast, and had plenty of choice (bacon, fried eggs, sausages, tomatoes, baked beans, mushrooms, hash browns, pastries fruit etc etc) and you could also order from the menu if preferred - eg veggie sausages and poached or scrambled eggs, or for a little extra, smoked salmon, haddock etc . There was also a choice of coffees (latte, cappucino etc) and tea, The venue itself is stunning - a lovely old building, but well modernised with lots of little nooks and crannies to enjoy a few quiet moments and little bits of memorabelia scattered around to make for interesting reading on the saunter back to your room. When the sun finally showed its face, we enjoyed a lovely romantic walk around the gardens listening to trickling water and birdsong - idyllic. So, why only 'almost' perfect - well, on both nights we stayed, the heating went off between 1am and 5am. With it being -6 outside it meant that the room got cold very quickly and no matter how high we turned up the thermostat (set to 30 degrees at one point and with radiators on max) we still couldn't get it to kick in. Luckily we'd brought our own hot water bottle with us, but not something we expected to have to do in a 4 star hotel. Given it went off the same time each night, it would suggest that something was turned off centrally to prevent the heating being used.If so, it was poor show from management on such a cold night. If it wasn't for the heating issue, it would've been 5 stars and worth every penny - will definately be going back - but only in the warmer months!

"They helped make our wedding reception wonderful"

5
21/03/2018

We fell in love with the hotel within seconds of walking into the Charter Suite. The prices were reasonable, and so we happily chose this as the venue we wished to have our reception. From day one, we were able to control and change any aspect of the package to suit us, from adding late night baps, to having the band set up the day beforehand (this was due to the room being free the night before, as we married out of season on a Friday). We dealt with several members of staff, including Samantha and Jamie, both of whom went above and beyond to ensure that we were happy with the service we received. The room we chose was comfortable, and the shower was more than capable of blasting away the cobwebs the morning after the night before.

"Our magical wedding"

5
21/03/2018

We booked this hotel after vising another and decided this was right up our street. We have dined, stayed and done several balls at hotel of which we had no complaints. Our event co-ordinater Sam made helpful suggestions and helped us plan the perfect day. Jamie was our allocated staff member on the day to co-ordinate, and he did a wonderful job. Nothing was left to chance. Jamie was on the ball. Through Jamie and Sam we had an amazing day/eve for which I can only say out did my expectations. Truly a day to remember. The Bracebridge room was intimate and the Charter Suite beautiful The hotel had ours and guests room ready when we required them which was before check in. All staff at the event were polite and efficient.. Food excellent. DJ amazing. The location is second to none and that touch of snow set off our photos. Our family and friends commented of how atentative the staff were. What they wanted they got. Good attention to patrons needs. We cannot thank the hotel and its staff for giving us a truly magical day which we will remember with fondness for the rest of our lives

"Good night's sleep"

5
21/03/2018

Spent one night on business and to attend training at the property. The check in was good, the room very comfortable and breakfast very good too. Service was good and food high quality with nice little extra touches. This place is above the normal Best Western offering. Recommended.

"Mothers day lunch"

5
13/03/2018

We visited the country kitchen for mothers day lunch. We were a little early but out table was ready. Starters were fantastic and you could go up as often as you liked. The carvery was the best one we have all ever had. Meat great spuds great veg great gravy great. Pudding was veeybtasty and again you could try a few different ones. The whole experience was fantastic and we loved every mouthful.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing our Country Kitchen carvery restaurant for Mother's Day lunch and for taking the time to post your mouth watering review. The restaurant offers a wide selection of freshly prepared dishes, and Chef and his team will be delighted that you considered the carvery last Sunday to be one of the best you had eaten. We are thrilled that you enjoyed your dining experience and hope that you will come back and visit us again soon. Don't forget to book early to avoid disappointment. See you again soon!

"Girlfriends Birthday Treat!"

5
12/03/2018

Stayed here overnight on a Monday evening as a treat for my girlfriends birthday. Moor Hall is a delight, it's surroundings provide such a beautiful view from your room. Facilities are great, my stay included spa/pool/gym access alongside breakfast in the morning; all of which were great! This hotel is picturesque and ideal for special events such as weddings and private functions.. It has two main restaurants, one of which (The Oak Room) is two rosette quality with fine dining and a fantastic a la carte menu. The other is slightly less fancy but with a perfect menu also including roast dinner, homemade soups, cakes and desserts.. The room (superior double) is slightly dated with regards to the decor but nevertheless very clean and tidy with, as mentioned before, a beautiful view overlooking the golf course. The hotel were so kind preparing happy birthday treats in our room for my girlfriend on our arrival. Very nice touch indeed. If you are looking for a peaceful stay with a touch of class, look no further. Thank you to all at Moor Hall for making my visit a special one. HIGHLY RECOMMEND.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing our family owned country house hotel set in beautiful parkland for your overnight treat to celebrate your girlfriend's birthday. Our thoughtful team love to go that extra mile to make our guests feel special, and I am delighted that you were both impressed with the birthday treats on arrival. It is really rewarding for our hardworking staff to receive such great feedback and we hope that you will choose to return to Moor Hall in the near future. Thank you for taking the time to post your lovely review and for your kind recommendation which is really appreciated.

"An exquisite surprise experience "

5
11/03/2018

Visited Moor Hall hotel and Spa with my family for dinner, a nights stay and breakfast. The room was spacious and had lovely views and we had fruit and well as teas and coffees which was a genius touch. The hotel catered for my fussy needs with decaf tea, vegetarian sausages, oats porridge, brown bread. The service was second to none. The pool, sauna and steam room were excellent and the water was warm (another brownie point). There was a drink to try on the reception desk on arrival which was welcoming and you were given a robe and slippers to use the spa. There was a delay in waiting for breakfast in the morning, but the service from the supportive and attentive staff, more than made up for this. All the stars feedback as we definitely will go there again and we recommend it to anyone who wants a more than value for money experience.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your 5* rating following dinner and an overnight stay with breakfast at our family owned hotel. So pleased you found your room spacious with lovely views and you were impressed with all those little extras, including the welcoming drink on arrival. Sorry for the delay at breakfast, I am pleased that the great service and delicous food offering more than made up for this. Your kind recommendation is really appreciated, and we are delighted that you are definitely coming back to Moor Hall as you considered your stay fantastic value for money. We look forward to welcoming you again soon.

"Mother's Day afternoon tea"

2
11/03/2018

Large party of us arrived for afternoon tea. This was more expensive than the usual afternoon tea with a gift which turned out to be a bag of small samples of products from the spa not exactly the gift I was expecting. First drink was a cold cup of coffee which I had to send back. Constantly felt as though had to keep asking for more tea etc as there wasn't enough provided for our group and felt as though towards the end of the session which was a 2 hour slot the staff were giving us a wide berth in case we asked for anything. We did ask for more jam and cream for the 14 scones we had as was greeted with l'll check if we have any left ? Need to pop to the shops for £26 each and buy some I thought. To top it off our slot wasn't finished and he staff started packing up around us and moving the table arrangements before we had left. Not impressed won't be returning.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for your Mother's Day Afternoon Tea. Moor Hall Hotel & Spa has remained family owned and operated for over 50 years, and we pride ourselves on offering our guests a consistently high standard of service in all areas of the hotel, as it is clearly important to us that our guests are happy and keep returning. Our dedicated management team always prefer to address any issues at the time, giving us the opportunity to put things right. I am sorry if your dissatisfaction was not brought to the attention of a Duty Manager. If you would like to discuss your experience further, please contact our General Manager at [email protected] We are sincerely very sorry that we didn't get it right for you on this occasion; I completely understand how disappointing this would have been for you all. I can advise that our Food & Beverage Manager has carried out remedial training with his team to ensure that we are consistently meeting the expectations of our guests. Our F&B Manager has asked to be associated with my apologies. I hope that you will consider a return visit to allow us the opportunity to try and restore your faith, when you can be assured that you will be well looked after. We look forward to welcoming you again soon.

"Simply the best staff in Sutton Coldfield. "

5
11/03/2018

Second time at this hotel, great friendly welcome, excellent room service and brilliant to see the fantastic Sue serving the best breakfast, is still here. Chamber maids are brilliant great attention to detail and really do look after you. If you want to be treated like royalty with the friendliness of family atmosphere, then this is the place to visit The staff really do make this a fantastic hotel.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
WOW. Thank you for choosing to return to our family owned country house hotel. Our main cultural value is to make our guests happy, and we are very proud of our dedicated team who look after our guests so admirably, whatever the time of day! Sue and her breakfast team do an amazing job to ensure our guests have an uplifting start to their day, and offer brilliant service along with a tasty full English. Our attentive team look forward to welcoming you again soon.

"What a great place for business meetings!"

5
08/03/2018

I was introduced to this hotel by BNI Networking and attend weekly networking meetings there. The breakfast is out of this world and no other event comes close! The staff are always helpful and have a polite word to say even at 6.30 in the morning. I am now a member of the gym, use for business meetings and also take the family for Sunday lunch.

"Staff Couldn't do enough to help my ill daughter"

5
08/03/2018

I met a friend for afternoon tea at this great hotel. We had a great time catching up while the girls were playing in the Snug. Unfortunatley, My daughter was sick, the staff couldn't do enough to help us and insisted on letting them clean up. I would have no hesitation in recommending this hotel to friends and family.It is a true child friendly establishment.

"Lovely experience. Will definitely be visiting again!"

5
08/03/2018

Lovely gardens and views. Friendly and helpful staff to take care of you and make you feel welcome. Convenient spots to charge laptop while working from lounge area. Breakfast was great too. Nothing to complain about.

"Great Hotel!"

5
08/03/2018

I regularly visit Moor Hall for business meetings and i now feel in a position to post an honest review. Good service only matters when it's consistent which is what I have found to be the case for Moor Hall. It is a beautiful character hotel set in stunning grounds and features a terrific spa. My breakfast needs to be vegan and they are able to cater for me which is great. I can highly recommend Moor Hall Hotel to anyone looking for a high quality hotel experience.

"Great facility, atmosphere and very friendly staff for events"

5
08/03/2018

I have run three events at the hotel in the last couple of months, and all have been excellent. The food served has been tasty, and reasonably priced, the rooms that we have used have all been fantastically arranged and the staff have all been very friendly, and hughely accomodating. Jamie, the Banqueting Manager is an absolute star and was extremely accomodating and prrofessional throughout two of the events that we hosted. We will definately be using the hotel again for future events.

"Expensive for what you got."

3
27/02/2018

Friendly, welcoming staff on arrival. Decent spa facilities and nice food. Poorly organised at breakfast where we doubled up with two other couples. Fortunately, we knew them but consider if we had not. Felt as if we were troubling the staff by wanting breakfast we had paid for. Some items in bedroom not particularly clean. Man at the spa counter appeared disinterested. The room was okay, but small and claustrophobic. Vastly overpriced at £150 a night for what was little more than average.

"Totally disappointed and letdown by staff"

1
26/02/2018

First impressions was wow but 5 minuets after booking in I wonted my money back so I could go home .First I'm disabled and was put on roof floor ,after I caught my breath I asked to be moved.The staff agreed to move me to a reasonable room on the nearly ground floor .Next, time to books massage and a facial, not a hope in hell.Im sorry we are fully booked fan bloody tastic.Ok so I'll book a table for a meal, no you won't my friends Thay are fully booked .Now I won't the manager, I say your hotel clearly states come stay have a massage and eat good food and use the facilities.Yes .then why can't I book a massage and a facial and a meal am I supposed to starve for the night .In the end Thay made some excuses and said Thay could fit us in for a meal but not massage and facial the room the meal was in was like my old school canteen .That is not good enough I said my sister and I have just lost our farther and we're coming to try to recover a bit . Oh nothing we can do i again asked for a refund and said we would re book whenever we could get what we wonted.Thay we're not at all interested and had no intention of refunds.So we stayed the next bulls up was my sister storming Down stairs at one in the morning demanding to be moved as the noise in her room was so bad it had given her a migraine and she could not sleep.Thay moved her into the room next to me .in the morning we asked again to se manager but he was no more help than before .so we checked out a day early after being charged twice for the Sam thing .both of us paid twice so now we are fighting for a refund .I WOULD NOT GO BACK FOR FREE

"Afternoon Tea "

5
25/02/2018

Had a lovely afternoon tea for my mom's birthday, staff all seem nice. Our server Luke couldn't do enough to help and was lovely. Overall a really good afternoon and would do it again worth every penny.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
The happiness of our customers is very important to us, and I am delighted that all your expectations were met when you visited Moor Hall to celebrate your Mom's birthday. Luke is delighted that he contributed to your afternoon's enjoyment and has been rewarded for his commendable customer service. Served from 1pm until 6pm every day, our full afternoon teas include a selection of sandwiches and a delicious assortment of homemade cakes and fancies. To accompany your afternoon tea, you can choose from a selection of 6 specially blended loose leaf teas, including the exclusive Moor Hall Blend which is a refreshing blend of Ceylon Orange Pekoe, rich Assam and First Flush Indian Darjeeling. You can even take a tin of Moor Hall Blend tea home with you as a memento of Moor Hall for £5! I hope we can tempt you back again very soon.

"Enjoyed a relaxing stay"

5
25/02/2018

The spa and the breakfast were lovely, really enjoyed using the facilities, swimming pool, sauna steam room and jacuzzi, my partner enjoyed the gym also. Didn't realise that we had robes in the room and towels in the spa so we could have used those but we weren't told. The breakfast was fantastic in the country kitchen proper butchers sausages and thick bacon, also lots of fruit and cereals and continental to choose from. Beautiful grounds and nicely located near to Birmingham so we visited cadbury world the following day. When we arrived we were told by a lady at a computer to wait, we waited for around 5 minutes then she checked us in, no smiles here. We kind of had to figure out where everything was on our own. The restaurants were all booked up for the whole weekend i wish id have known this was going to be an issue because i would have booked in advance. We ended up eating in the terrace bar, i ate a lovely cheese and bacon burger. I had one glass of wine which was nearly £8. I thought the drinks were very expensive. A coke was £3.80!! The room was small and dated in decor, very clean and the bathroom was new and very modern. Overall i did enjoy the stay here i thought the hotel looked beautiful from the outside and had a very posh feel. I think the communication could have been better.

"Excellent"

5
25/02/2018

Had a lovely stay at Moor Hall and cant believe we haven't tried it before. We try to visit Sutton Coldfield annually for my husband to visit his old haunts. This year we were given a Buy a Gift certificate for a leisure break and decided to use it for a overnight stay at Moor Hall, this included dinner in the County Kitchen and breakfast the next morning. We arrived at 3pm on the Sunday afternoon and the hotel was busy with lots of Sunday lunch guests but after a few minutes wait we checked in and went to our room which was very good for a standard room. I went to the pool and I had also booked a treatment which was very good. Dinner in the Country Kitchen was great, drinks in the bar were a bit pricey but nothing eye watering and breakfast the next day also very good. Glad we tried it and it made it all the better that it was a pressie and I only had to pay for the treatment!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing to use your leisure break buyagift voucher at Moor Hall Hotel & Spa while visiting Sutton Coldfield. So pleased that you liked your standard room, enjoyed your treatment, and your dining experiences at dinner and breakfast were great. We hope that you will choose Moor Hall for your stay next time you are in the area.

"Afternoon Tea Including Dairy Free"

5
21/02/2018

My friends and I had thought that being able to enjoy an afternoon tea together would be difficult as one of us is dairy free. However, from my very first contact with the friendly and helpful team at Moor Hall, those concerns evaporated. When we visited today, our expectations were fully realised. We had excellent food, superb service and my friend was able to partake fully: a good thing really as it was her birthday treat. We look forward to finding another good excuse for treating ourselves in the near future.

"Birthdays and perfection for all."

5
21/02/2018

We have just returned from a totally wonderful weekend away celebrating our joint birthdays and silver wedding. The hotel staff were friendly, attentive to detail and made our stay one to remember and one to be repeated. The accommodation, facilities and food were all enjoyed by us all and we had no need to ask for anything more. In the restaurant, every effort is made to cater for all, including dietry requirements. I can't wait to return again in the summer months, so I can enjoy the beautiful grounds and al fresco bars. Well done to all.

"Afternoon tea"

3
19/02/2018

Went with family for afternoon tea. The service was good very attentive and food not too bad fruit scones were a bit dry but all the other food was fine. Not the cheapest by any means and have had better at other places but overall a reasonable afternoon tea. Unsure if I would go back again as nothing was really outstanding.

"Traditional setting - fabulous food"

5
18/02/2018

We ate in the Oak Room; Sunday lunch. My husband had traditional roast beef and Yorkshire pudding which was excellent. I had the sea bass, less tradition, more innovation - so something for all - it was exquisite. It featured mussels, clams and samphire - see photo. Sticky toffee pudding and lemon parfait for pudding - delicious. Lovely varied menu. Gorgeous setting, though restaurant slightly dated, it feels 'proper'. Will definitely return.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing our award winning Oak Room restaurant for Sunday lunch yesterday and for taking the time to post your lovely review. I am delighted that both you and your husband were impressed witth our exquisite food offering and gorgeous setting. Our dedicated team look forward to welcoming you again soon.

"Moor Hall Hotel"

5
15/02/2018

What a great location away from the metropolis of the Big Bad City of Birmingham (I can say that - I was born there). Lovely room, superb attention to detail from the staff throughout the hotel - made to feel very comfortable. I've been there on business at least 3/4 times in the past year and have always felt welcome each time.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am pleased that Moor Hall has become your oasis when visiting the area on business, and our attentive team has offered a superior standard of service each time you return. We hope to be able to welcome you again soon.

"Amazing Hotel!"

5
15/02/2018

Myself and my husband got married here last weekend and were blown away by the service we received. From the moment where we had an initial consultation through the booking, meal tasting and service in the week leading up to the wedding weekend we were so impressed. The coordinator Sam Davies was excellent and all our requirements were met and she was friendly and helpful at all times. The master of Ceremonies on the day, Jamie Hall, was outstanding and he could not have done more to help us. Even in the 2 days after the wedding he was asking how we were and ensuring we had the best time. I would highly recommend the hotel as a wedding venue and hotel as it made our day absolutely perfect and stress free. Thank you very much to all the staff who made it such a smooth day.

"wonderful hotel"

5
14/02/2018

i have stayed in this hotel loads of times and will again.everyone is so nice and helpful.ive stayed here with my husband and ive stayed here with my friends on a girls over night stay.The spa is good,as is the treatments.afternoon tea is lovly.lunch and dinner in both resturants is good.i have been going there for years.i stop in lots of hotels and keep coming back to this one and so does the family and friends

"Sales meeting "

1
14/02/2018

In all my 30yrs of travelling with business I've never coming across a more cheeky load of staff, unhelpful and ignorant. I wouldn't recommend this place, may be OK for a local but not from a far. Go at your own risk.

"Afternoon Tea"

5
12/02/2018

Booked as a early Valentine's Day treat, really lovely place, we were seated in the Oak Room, We received a very warm welcome lovely food very friendly staff who couldn't do enough for you, a very enjoyable experience would definitely visit again........

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
The happiness of our customers is very important to us, and I am delighted that all your expectations were met when you visited Moor Hall for an early Valentine's Day Treat. I hope we can tempt you back very soon.

"Disgusted"

1
07/02/2018

I had the misfortune to attend a two day training seminar at this hotel. The training was really good and very helpful, so all was not lost. On arriving in reception I was surprised there wasn't a notice of the course I was attending with directions. I had to get the attention of a male behind the reception desk in order to ask where I could find the conference room for the course I was attending. His directions were... to say the least vague !! It was a sort of a wave with one finger to the right of the reception, I also got it was first floor, I also found him difficult to understand, but not wanting to appear rude I didn't feel comfortable asking him to replete his instructions, not to mention he turned away from me while I was still I'm sure looking confused. however the first fight of stairs took me to another meeting not mine. I will say the next person I asked wasn't sure where my conference room should be, but he was very polite and eventually got me to the right place. The room was cold but comfortable seats and clean. The one toilet for women and one for men between at least two conference meetings was not the best, as it resulted in missing more of the meeting than should of been necessary, also the toilet roll holder was loose a small maintenace issue that I would of expected to of been fixed by day two, It wasn't. But by far the thing that I was most disappointed by was the food, mostly the lack of it! Day one before one third of the group had, had a chance to get anything on their plates it had run out! there wasn't anything to say what was on the few sandwiches making it difficult to make choices in keeping with dietary needs/preferences. I was hopeful that day two would be better, they always say better to travel hopefully. Day two wasn't any better at all! However there was a few Luke warm limp chips. And I had to point out to a young attendant that the plate I picked up was really dirty with a black substance of unknown origin, He just took it and turned away without saying anything. If I ever have to attend this place again I will bring my own food, like another colleague had decided sensibly to do on day two. I would never attend by choice. Such a shame as I know in the past Moor Hall was the place to be.

"Great Hotel"

5
06/02/2018

Me and my girlfriend had an overnight stay here, the hotel is very nice and the staff very attentive. We have the three course carvery on the night and breakfast in the morning which was lovely. The only downside was that our room was really cold even with the heating on full.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for your overnight stay with your girlfriend, so pleased you both enjoyed your dining experiences during your stay and found our hardworking team very attentive. Your happiness and wellbeing is very important to us and I am very sorry that your room felt cold. We would have been very happy to provide you with an additional heater to achieve a more comfortable temperature for you. We do hope that this wont put you off a return visit to Moor Hall when you can be assured of our best attention.

"Afternoon Tea at Moor Hall"

5
06/02/2018

I booked this as a Christmas present to my nan who loved it. We had the one with a glass of prosecco which was lovely. We both enjoyed it, great selection of sandwiches as well as cakes ... even got a box to take left overs home!!!! Jasmine did a great job of serving us, was super attentive and really helped when I managed to spill tea everywhere .... she was of great help and was great with my nan too (82)!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
In winter our guests can take Afternoon Tea in the original oak panelled Lounge Bar, Ladywood Room or Minstrel's Gallery. In the summer our guests can sit out on the terrace, which offer fabulous views over the sweeping lawns. We are so pleased that you both enjoyed your Christmas gift to your Nan, taking the leftovers home to enjoy later. We are very proud of our team, and Jasmine is thrilled to have been of service to both you and your Nan. We hope that you will consider a return visit for either a Traditional or a Celebration Afternoon Tea again soon, we look forward to welcoming you.

"Afternoon Tea on 4th Feb"

5
06/02/2018

Myself and my friends came to Moor Hall for Afternoon tea to celebrate my birthday. We was greeted by a young lady called Jas who showed us to our table and straight away offered us some drinks and recommended their Gin menu. We was then talked through the different kinds of Afternoon teas and the different drinks which were available with our Afternoon Tea. We explained that we didn't want certain sandwiches and this was accommodated for us by the Chefs. The beautiful afternoon tea came shortly after we had placed our order, filled with sandwiches, scones and loads of cakes (which we didn't finish!!!). After a short while, I received a birthday message on a plate from the team at Moor Hall which was a lovely touch on my Birthday. Jas constantly came over asking if we wanted anything else or any more drinks. She was very attentive, friendly and nothing was to much trouble for her, whilst looking after us and other guests. She really is a credit to your hotel. We will be returning very soon.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall Hotel & Spa for your Birthday Afternoon Tea on 4 February, and for taking the time to post your lovely review. As a family owned hotel, we strive to offer our guests delicious food and fantastic service, and I am pleased that you all enjoyed a lovely afternoon at Moor Hall. Your wonderful feedback has been passed to Jasmine who looked after you so admirably and she has been rewarded for her commendable customer service. We are delighted that you are considering a return visit and look forward to welcoming you again soon.

"Excellent Hotel - Great Leisure Facilities"

4
04/02/2018

Myself and my partner were gifted a hotel voucher for xmas and after looking at many hotels decided to try Moor Hall and I'm happy to say we both agree we made the right decision. We stayed for one night on Friday 2nd February 2018 for a little break away for just the two of us. We were both specifically interested in staying in a hotel which had a pool and other facilities and the one at Moor Hall was definitely up to the mark. We were given some tokens for the lockers when we signed in which was great as we were both out of change at the time. The pool was great and the temperature was spot on - not too cold or hot, just right. The other facilities being the jacuzzi, sauna and steam room were great also and we used them all. We stayed in a standard double room and we were both very satisfied with the amentities and size of the room. Bed was very comfy and we both sept very well. Have noticed other reviews mentioning how hot it is in the rooms but we were able to regulate the heat by turning the radiator down and opening windows so no problem there. The only reason we can't award a 5/5 is due to the dinner experience. First thing to say is that the food is excellent at this hotel and we had a 3 course dinner which was great. Our only problem was with the service. Our starters were served to us which was great but after they were cleared we were not entirely sure it was a self service for the mains or not. We did have to ask a member of staff what exactly the process was as it wasn't made clear to us as we were seated. We were told what the options for food were but not exactly how the service worked and were left a little disappointed. We have no problem with self service but felt the confusion put a bit of a downer on our dinner experience. We also found ourselves constantly trying to get the staffs attention to order more drinks or ask for anything else. I will also add that the hotel does offer another restuatrant which we did not use so cannot comment on. Having said that we have read great reviews of the other restaurant so given the opportunity of returning to the hotel we would look to use one compared to the other. The other part of the hotel we enjoyed was the bar and the surrounding rooms that were situated around the area. One room in particular had an open fire and was a great place to sit back and relax with a couple of drinks. All in all we did have a great time at Moor Hall and would certaintly come back again given the opportunity.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing to use your gifted voucher at Moor Hall Hotel & Spa. I am so pleased that you both enjoyed our extensive leisure facilities, slept well in your comfortable standard double room and enjoyed our excellent food offering. Effective communication is vital for the continued success of our business and I am very disappointed that the service you received in the carvery restaurant let us down on this occasion, this is clearly not our usual high standard of service that we pride ourselves on and I do hope that you will accept my sincere apologies. You can be assured that our Restaurant Manager will be carrying out remedial training to ensure we are consistently offering our guests the best service possible. Thank you for bringing this matter to our attention. Our award winning two AA Rosette Oak Room restaurant was the original dining room of Sir Edward Ansell in the 1900s, and offers the perfect combination of modern British food and friendly attentive service. The Oak Room offers something for every taste, and as well as the fixed priced menu there is a fabulous 6 course tasting menu, complemented by a selection of fine wines.The Oak Room is normally open for dinner from Monday to Saturday (closed Bank Holiday Mondays) and for lunch on Sunday. We do hope that you will choose to come back to Moor Hall and sample fine dining in our elegant restaurant, where our Head Chef uses only the best of fresh, local and seasonal ingredients cooked with imagination and served with style. Our dedicated team look forward to welcoming you again soon.

"Nice hotel with helpful staff"

4
31/01/2018

I stayed here for two nights during December for work. Location wise it was ideal as it was close to where I was based. I did encounter a problem with my first hotel room; the door lock broke with most of my things still in the room. I was put in a different room and had to wait for the maintenance to attend to sort the lock and get my case. The situation wasn't ideal but the staff were ever so apologetic and couldn't do enough for me. The room I got in place was far superior than the first so every cloud and all... Overall the hotel was clean, despite the hotel being pretty full I didn't find it too noisy or anything. The shower was powerful enough and the bath run pretty quickly. The door issue dampened the experience but it wasn't there fault; these things happen and like I said, they were ever so apologetic about it.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for all your positive comments following your two night stay in December with work. Thank you for your patience with regard to the broken door lock, so pleased that our maintenance team were able to access your room and retrieve your luggage so you could get settled into your superior room. We hope that you will come back and visit us again when you are in the area on business.

"Excellent hotel"

5
30/01/2018

My husband and I stayed overnight at Moor Hall Hotel their service was excellent. Staff were very kind and friendly. They even put a cake and card in our room, as we were celebrating our anniversary. Dinner in the Oak room was delicious and once again the staff could not be more attentive. All staff at this hotel go out of their way to make you feel at home. Our room was perfect and overlooked the garden.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for your overnight stay. May I take this opportunity to congratulate you both on your Anniversary. Our staff regularly go out of their way to make our guests feel special, and I am delighted that every aspect of your visit was just perfect. Thank you for your lovely review, our dedicated team look forward to welcoming you again soon.

"16th Birthday Party- Hemmings Family"

5
29/01/2018

We hired the Bracebridge room on Friday 26th Jan 2018 for our Daughters 16th Birthday party. Andy and Connor were fantastic and helped us. Nothing was to much trouble for them and they made sure we had everything we needed.The guests thought the hotel was beautiful and the facilities were fantatsic. Some of our guests had booked rooms and said how spacious and clean the rooms were. The buffet provided for the party was just about right and enough for everyone who attended.Having the bar downstairs didnt phase the guests as it was a break for them from the music to go downstairs and get a drink. This is a great venue and i would reccomend this hotel to anyone to have a family celebration. Thanks again and the buffet Breakfast is amazing.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall Hotel & Spa for your Daughters 16th Birthday party. Our dedicated team regularly go above and beyond to ensure our guests leave the hotel with fantastic memories and wanting to return, and I am delighted that you were all extremely impressed with the hotel facilities and friendly service demonstrated throughout your stay. We are so pleased that the birthday girl had a fantastic time, and we hope that you will consider Moor Hall for future celebrations.

"Amazing Value"

5
28/01/2018

Five of us visited this hotel for a "Burns Night" event which gave a package for meals, entertainment and staying overnight at the hotel. The price per couple was under one hundred and fifty pounds and the single was just over a hundred pounds. The food was excellent although the service was a bit slow because of the number of courses. A tip for the hotel is to maybe combine the haggis course and the main course to speed things up. The dinner lasted from 8p.m. until 10:15 p.m. which meant that the band only played from 10:15 p.m. until midnight. If the dinner finished at about 9:30 there would be more time for dancing. We were piped into the excellent ballroom by a piper who subsequently gave an address to the haggis as normal. After dinner we had a ceilidh band who were acceptable but not as good as many of the bands we have seen in Scotland. For example there was no accordian player. I am also not sure that all the dances were Scottish because I did not recognize some of them. Thankfully the music was not excessivly loud and we did not have to endure the modern computer type disco boom boom so called music.that is the bane of most functions offered in this country and has taken the pleasure out of most events. The hotel is a large country house venue set in its own delightful grounds. It is an old building with a lot of character. There are modern extensions housing bedrooms. Our room was spacious, overlooking gardens and had a nice large bathroom. It was clean and well equipped. The sleep quality was fine and breakfast good. The hotel has a nice conservatory and a number of characteristic public rooms. The staff were all friendly and helpful. I did not try the pool or leisure center but my wife did. Her report was that it was lovely but quite crowded, particularly in the changing rooms. It would seem that you have to take care in picking the time of your visit there. Overall this hotel is an excellent place to visit or stay . It would be great in the summer months because there is a nice outside terrace area. The hotel is also as the heading says, excellent value for money.

"Christmas Nightmare "

1
24/01/2018

I have been waiting for a month to calm down and be objective about me and my girlfriend experience at this hotel. We arrived at the hotel on 24 December at 22:30 after a quite long way from London. At the reception was a single girl probably waiting to Finnish the shift as it was Xmas. As soon as we checked in,we walked to the room. Opening the door a very strange, bad and strong smell make us looking to each other with surprise and fear! The smell was coming from the toilet and the room must have been out of use for very long time. To cover the smell, probably the cleaning services had spray a very strong deodorant and that was making the smell stronger and really unbearable ! I called the reception and asked for another room telling them about the horrible smell! They didn't refused and they told us that is happening in some rooms due that the building is old. By 12:00 we arrived at the new room . My girlfriend noticed that the room was not properly cleand! I told her to set up and I walked to the main bar to get some water as there was no water or anything else in the room apart of tab water. When I returned my girlfriend was ready to cry! There were hair under the sheets! We couldn't Change hotel at that moment and we decided to put or pijamas and use the extra blanket. We actually didn't slept well and in the morning we had to go at her parents house for Christmas family lunch. She decided to go at the spa and return for breakfast. I hoped that the cleaners will come and clean the room . After my girlfriend returned from the spa she had a shower and in our great surprise there was no hairdryer at the room. I call the reception and they said that the cleaners will bring one! We have been waiting for more than an hour! NOTHING! We went for breakfast and my girlfriend had wet hair. We stopped at the reception to mention it and the answer was "the cleaners will bring it". I was rally upset and actually didn't believe what was happening. After breakfast with wet hair on Christmas day we returned at the room to get dressed hopping that they would have brought the hairdryer. Unfortunately nothing! No hairdryer! We left from the hotel with wet hair to go at my girlfriend parents driving for half an hour. All family when they saw us asked what happened. We explained them and they couldn't believe what was happening! We returned at the hotel the same night late about 11:30. The room wasn't clean again. We decided to leave in the morning and look for another hotel. The next morning we left and start looking for another hotel. When we returned at the hotel to pickup our luggage the reception on duty asked us why we wanted to live? We told him that we suffer for 2 days and that was not acceptable. They offered us another room this time bigger and finally clean! It actually make no difference because our Christmas vacation was totally ruined! I really don't want to hear again about this place ! This business is running by total amateur and unprofessional people. They have no idea about running a hotel and hospitality! It's the worst experience I ever had at a hotel all these years!!!!

"Not happy this time!!!"

2
23/01/2018

My fiancé and I got engaged at Moor Hall hotel back in 2016 and we were treated very well! So much that we were considering having our wedding there in 2019. Pat looked after me on that stay and she was fantastic, a real credit to the place! We still came back and stayed for the odd night for special occasions, it's not something we can afford to do all the time! We last stayed there on 5th January 2018 after seeing a special offer for £69 for a room with breakfast which was great, we also booked into the oak room for dinner, the food was excellent and again service was great! We went to bed to find that the bedroom was unbearably hot so we turned the radiator down only to find that the room continued to get hotter to the point I was sweating! By 2 am I still hadn't slept, the radiator was cold but the wall next to my bed was roasting hot! At about 3 am I nodded off only to be woke by a fire alarm which was a false activation probably to do with the heat in the corridors! I complained at 4.30 am and the manager checked the hallway to find the radiator that backs into my room was on full, the hallway was like an inferno! I had to move rooms at 5 am in order to sleep but this was the room next door, still very hot!! My following day was ruined and plans to use the hotel were cancelled as I was like a bear with a sore head! The manager on the morning took my email address and said he would look after me as a valued customer! I was later offered a return stay on a Sunday only, not bank holidays or 25% of the room rate any other date which was £150 the date I wanted! Essentially I would have had to have time off work to come back or pay for another stay which would have cost me more than the original stay! I was not happy with this and asked for a refund for the room but was told I could only have 50% refund! Needles to say for that sake of a free night of our choice or a full refund we will now not be returning, nor will we be booking our wedding there. It's a great place but beware, when things go wrong and your stay is ruined through no fault of your own, the management would rather lose you than give you a refund of 69 quid! I believe the manager who made the decision is sam, well done, you saved yourself 35 quid but lost a returning customer who spent over 200 quid on every stay and would have booked a wedding, we will now find ourselves another place who value their customers!!!!!

"A fantastic overnight break "

5
22/01/2018

Myself and my partner stayed for a little break and it was fantastic. Our room was well put together and had a modern bathroom with a large bath. We used the spa facilities in the evening these were really nice although the lockers are still set up for the old £1 coins which is a little odd. Reception can swop a new £1 for a token so u can use them. We didn't use the hotel for our evening meal as we found a cheeky Nando's not to far down the road. The hotel was nice and quiet during the night and the bed comfortable. Breakfast in the morning was very busy and could have probably done with another pair of hands to clear the tables to make it that bit smoother. The food was nice with a big selection. I would definitely go back again.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for your break, so pleased that you were impressed with your modern bathroom, your comfy bed and how quiet the hotel was during the night. Our Leisure Team are happy to issue our guests with a locker token. I am pleased that breakfast offered a good selection, sometimes our guests all come down at the same time, however our efficient staff work very hard to keep everyone happy. We are very pleased that you will definitely return, and look forward to welcoming you again soon.

"Girls Night In"

4
22/01/2018

Had a fun time with 5 friends sampling their 'Girls Night In' package. We had lovely rooms, although was disappointed that we didn't get the chocolates that the girls in the other two rooms got, and I was the one that organised it!!! Very comfortable beds, with a large modern, clean bathroom. My meal wasn't as good as expected although the other 5 enjoyed theirs, they had carvery, whereas I had the chicken in mushroom sauce, rather dry and not very flavoursome. For dessert 2 of us had the sticky toffee pudding, don't have it, as there was no sticky toffee sauce, boo hoo. After dinner we had the use of a private lounge where there were DVDs for us to watch, plus chocolate bars, popcorn and ice-cream. In the morning we had a very tasty breakfast. Good attentive staff. Thoroughly enjoyed ourselves and will book again :)

"A great night."

4
22/01/2018

We took.part in the burns night celebration and stayed the night. We found the whole event really enjoyable and will definitely book again. The food was perfect and the burns night well planned. We found the room to be a bit hot and a little noisy but otherwise great. Also found the car park to be a bit on the small side when considering the size of the room. That said we did manage to find a space The staff are helpful and friendly and contributed to what was a memorable experience.

"Fantastic venue"

5
17/01/2018

We held my wife's 40th Birthday at the hotel. The food and service was nothing short of fantastic. All of our guests paid compliment to how great the event was and this was all down to how well Moor Hall organised it. Worldclass and I would certainly use it again!!

"A good venue"

4
16/01/2018

Stayed in a superior double room which was spacious, well equipped and comfortable. Restaurant and bar staff very accommodating and helpful, food in the restaurant was lovely and as was our waiter. Grounds are pretty, and offer a golf course which I didn't use.

"Lovely night away"

5
16/01/2018

Booked a hotel and spa deal for me and my partner (one night stay, 2x spa treatments each, 2 courses in the oak room etc). Was upgraded on request to a 4-poster bed room. Nice bathroom. Spa treatments were very relaxing, could find nothing to complain about. Relaxation room was a nice added feature. Pool was smaller in comparison to hotel size but never got so overcrowded you couldn't breathe. Was a fight for the jacuzzi (some people very reluctant to get out). Afternoon tea was amazing - I think nearly everyone took some of theirs back in a box it was very filling but absolutely gorgeous. The gentlemen's tea has some amazing sandwiches but the classic tea was also lovely. £20 pp. Evening meal at the oak room was A*. Could not recommend more was a lovely end to a lovely day. Overall can not complain about anything. Staff very polite. A special mention to Angie (lovely lady who served us the afternoon tea) however did not come across any staff member who wasn't helpful. Breakfast was buffet style but you could asked for freshly made eggs. My partner asked for extra crispy bacon and it was brought out without hesitation. Food recommendation: scallops starter, beef fillet and definitely the soufflé dessert

"Nice break"

4
15/01/2018

Stayed here for 2 nights as a family of 6 adults & 1 child. Rooms were lovely. Did have a dirty glass in the bathroom but mistakes happen. Didn't feel it worth complaining about. Hotel is lovely with the majority of staff very friendly. The spa is wonderful. It did get very busy during the afternoon at which point we left. It is quite small so too many people & it gets a little crowded. For us the thing that lets this hotel down is the lack of space in the bar area. It was a weekend when we stayed & there were various hen parties etc of quite large groups. There was never any room to sit down in the bar (afternoon or evening) & various other areas were reserved. Not the hotels fault. They have the space that they have but it was becoming frustrating not having anywhere for us all to sit down & just spend time together. There are way to many rooms for the communal space offered. Breakfast was lovely & plentiful. All in all we had a nice stay.

"Christmas gift"

5
14/01/2018

Our son booked us into the hotel for an overnight visit including dinner and breakfast. The hotel is set fabulous grounds surrounded by a golf course and woodland and park. We did not know what to expect but were really surprised at how amazing the hotel looked and it's location in Sutton Coldfield. The reception was so welcoming and helpful. The room was like a mini suite with separate seating area and was just really comfortable and felt a little luxurious. The bed was huge and so comfy with free use of dressing gowns. The hotel has a well equipped spa with swimming pool all free to use. We had dinner in the garden room restaurant, which was a carvery. The food was well cooked and plentiful with starters being a selection of items including prawns, smoked mackerel and salad or soup. It was relaxed and we were not pushed at anytime to eat up and leave. Breakfast was in the same restaurant and a buffet breakfast with so much to choose from. If you want a bit of luxury at a good price then give it a try.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
So pleased that your son's thoughtful Christmas gift to you both surpassed your expectations, with the allocation of a luxurious room, the use of our well-equipped spa and delicious dining experiences. Hopefully, your son will treat you to a return visit in the future, when you can be assured of our very best attention. Our hardworking team look forward to welcoming you again soon.

"3 course meal "

5
11/01/2018

This is the second time I have dined here even though it was a Groupon deal I have to say the food is stunning I was not disappointed the first time and this latest visit was even better all three courses were mind blowing all 4 of us enjoyed it immensely not only is the food of high quality so is the service of the staff a fantastic night well done to the chefs and all the front of house staff

"A night away "

5
11/01/2018

We stayed at Moor hall for the evening last week and had the most fabulous time. From the moment we checked in by Kelsey and Lucia a little visit to the spa for a massage then evening meal in the restaurant right through to breakfast it truly was wonderful. The food we ate was delicious and plenty of options. I can't recommend this hotel enough great service great food friendly staff so all in all a memorable magical stay what are you waiting for just book it xxx

"Mixed bag"

3
08/01/2018

We have been to moor hall hotel many times over the years we do like the hotel but we have noticed that little things have disappeared. Reception staff are still content and professional when you arrive and checking out, waiting staff at breakfast are friendly, staff in the oak room still provide a good service at dinner, leisure facilities are still great! but we feel the "feeling special" ambuance has disappeared unfortunately, the bar area has changed alot with young unexperienced staff with no eticit and behaviour while serving chatting to themselves while serving You! Seems there are no managers about anymore glasses lying around on tables ECT as the hotel used to boast the posh factor which it doesn't anymore, feel the 4 star will be dropping to a 3 star very soon. What has happened to the hotel is it owned by different people now? Also noticed all the foreign staff are not there anymore they worked hard and gave you the service which you would expect but not anymore, also the menu selection has changed the prices have gone up and the quality, selection and quantity has disappeared in all we have noticed lots of changes in the hotel which is a shame because it used to be our favourite place which now it isn't so we give the hotel a miss for a while and try other places.

"Spa Day - Saturday 30th December"

5
08/01/2018

This is a copy of the email that I sent directly to Moor Hall (to which I received a grateful response): Thank you to everyone, from the Spa Manager and their reception team, to the therapists - for me, Ellen and Sara - to the delightful young man who served me my sandwich lunch. Thanks also, to any other member of staff that I may have spoken to today. Their willingness to help was second to none. Your cleaning team evidently do an excellent job, so please pass on my compliments. A perfect day and thanks to all. Your staff are amazing!

"Excellent"

5
08/01/2018

We spent 3 nights at Moor Hall Hotel at the end of December and can only say it was perfect. Room, food and staff were all first class. Bed was very comfortable and we had been fortunate enough to have our room upgraded by the Hotel. Wish we could have congratulated the chef as the food served in the Oak Room was excellent. We will not hesitate to return in the future. Moor Hall is certainly more than worthy, in our eyes, of the 4 stars that it has been awarded.

"Beautiful hotel in stunning and tranquil surroundings"

5
04/01/2018

We had a pre Christmas stay in a lovely suite... The room was comfortable with everything we needed, but staff were on hand to deal with any extra we needed... Staff were friendly, professional and extremely efficient...... Room service was fast and the food was well presented and very tasty.. Breakfast staff were very friendly and efficient and range of choice was excellent... Part of the interior in need up an upgrade especially some upholstered items of furniture, but overall a beautiful hotel in stunning surroundings...

"Friendly staff let down by dirty facilities "

3
04/01/2018

Enjoyed the hotel atmosphere with friendly & engaging staff. Unfortunately this was let down by attention to detail which you would expect to be better from a 4 star establishment. Lipstick mark on glass in room & dirty marks on bath towel. Room for improvement.

"NEW YEARS EVE "

5
02/01/2018

Stayed as a group of 6 friends for New Years Eve. First impressions were that the buildings were a hotch potch of different styles set in beautiful grounds. The main building had some beautiful wooden clad rooms. We arrived early & had sandwiches for lunch in the bar. Couldn't fault any of our meals plentiful & delicious. Every member of staff we encountered were friendly, efficient & approachable. Our room was a bit dated but warm, welcoming & clean. We had a set menu for NYE in the Oak Dining Room. There were about 7 courses including coffee & chocs. All the meals were excellent. Afterwards we joined the disco function to see in the new year. There was a piper at midnight. We loved every minute. We had a late breakfast in the Oak Dining Room. Again all the food was fresh & plentiful. A special mention to the chef & kitchen staff as one of our friends has a problem with dairy & they went above & beyond to happily accommodate her. We would have no hesitation in recommending this hotel for any function & would love to come back maybe for an afternoon tea.

"Excellent Twixmas Break"

5
31/12/2017

Stayed at this hotel for one night. Lovely room. We ate in the Oak Room and had the Twixmas Dinner Menu to choose from, my husband and I chose the medallions of beef for our main course which was cooked to perfection. Our starters and desserts were also delicious. All the staff were very attentive and friendly. We also used the pool facilities.

"Twixmas treat! "

5
30/12/2017

Stayed here for one night as a gift. Was upgraded to the suite which was a lovely surprise. The room was very nice, especially the jacuzzi bath and huge shower room! Used the spa facilities and pool, which we really enjoyed. The food was very nice and plentiful. The staff were very pleasant and attentive. Thank you to you all for a lovely stay, especially the receptionist who was particularly very pleasant. Only one negative comment, which I feel bad about saying as everything else was superb, is that I was kept awake by a constant humming noise from the next room. Reported this incase it was a maintenance issue. Hope you find out what it was?! Otherwise a super stay!

"Excellent Afternoon Tea"

5
28/12/2017

We had a wonderful festive afternoon tea at the hotel. The tea was delicious with an excellent selection of sandwiches and cakes. The hotel looked lovely and festive and our table was set beautifully too. My two children had loads of fun with the activity pack they were given which kept them busy while enjoying their tea.

"Group on spa day "

5
28/12/2017

What a lovely day we've had ! Excellent value for money ! Staff are really professional helpful smart and very polite and accommodating . We had a back shoulder neck massage and have had a few before at various places .. there is a young masseur here called Ashleigh and she is by far the best ever !! The technique she uses is one that you must have yourself to believe .. I sounded like a popcorn machine .. she worked her magic and I felt great ! I've had acupuncture ! Chiropracta treatment physio etc and no one has made me feel like she did !! I know it wasn't a fluke either because another lady came out of treatment saying the same thing to her friend ! Thank you so much ! Look after this talented lady moorhall she's unique in her field ! Will be back ASAP :) very happy customers

"Birthday night out"

5
28/12/2017

Had a beautiful room at the hotel. Afternoon drinks with friends followed by dinner in the Oak Room. Evening celebration drinks in the bar. The room was spacious, clean and well supplied by tea, coffee etc. The staff were extremely friendly and helpful. Next morning an excellent breakfast before a stroll in the grounds.

"One night stay in room 276"

3
22/12/2017

I stayed in room 276. Poorly appointed room (old television, old furnishings, the shower was awful) Great breakfast and Sunday lunch. Speedy service and pleasant enough staff. The bar area and drinks selection were ok.

"Very nice"

5
22/12/2017

Afternoon tea and a nice sit in the gardens . Been before as well for mothers day and fathers day . Always do a brilliant choice o food and the staff are very nice . Lovely building and prices are fab .

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
As a family owned hotel, we strive to offer our guests delicious food and fantastic service, and I am delighted that all your Moor Hall experiences has been most enjoyable. We hope that you will continue to patronise Moor Hall for future events. Thank you for taking the time to post your 5* review, we look forward to welcoming you again soon.

"Well Looked After"

5
20/12/2017

Stayed one night recently for their Rob Lamberti, George Michael tribute night. The room was lovely and clean. The night itself was great fun... The food and staff were lovely. Rob put on a great show as always. And the room looked so pretty with fairy lights everywhere. Recommended.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
So pleased your night was full of fun, Rob is very popular and puts on a great show. He is back at Moor Hall next year, so hope you will come back in 2018! Thank you for taking the time to post your fantastic review and for your kind recommendation.

"Fantastic Family Treat"

5
19/12/2017

We stayed at Moor Hall for a family celebration. The staff are so kind and helpful and nothing was too much trouble. We had a meal in the Oak Room and everyone was very impressed. Also, great value for money. Overall an amazing time had by all. Thank You

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for your family celebration. Our dedicated team regularly go above and beyond to ensure our guests leave the hotel with fantastic memories and wanting to return, and I am delighted that you were both extremely impressed with the amazing hospitality demonstrated throughout your stay. Your lovely feedback is really appreciated, and our hardworking staff look forward to welcoming you to Moor Hall Hotel & Spa again soon.

"wouldnt stay there again."

2
15/12/2017

not too sure how to start but was given room 3 on the ground floor, it was freezing on arrival with windows wide open, no bathroom products in shower or bathroom. went for a meal in the country kitchen which i have to say was good. went back to room about 11 pm, sorted bed out and found that the pillow cases hadnt been changed, were stained and found long hairs on them, just wanted to sleep so turned one inside out and reported the next morning, came back from long days course to find they had made the bed with same dirty pillow cases. night manager came, and in her words she couldnt believe the state of them then straight away and changed them and sent bathroom shower soap. not too sure why it wasnt done whilst away. third night locked out of room, told another night manager what had happened, to his benefit, he did offer us some free drinks later that evening. not good enough though, wasnt a pleasant experience, a clean bed is a MUST in a hotel. PULL YOUR SOCKS UP STAFF. please no replies that says i would have had my room changed etc, because i wasnt offered one, the bed should have been clean, an apology and why it happened would benefit readers please.

"Spa and afternoon tea day visit"

4
08/12/2017

A really lovely place to visit, great staff especially the blonde lady behind the bar possibly a supervisor? Very polite and attentive. Only issue was the family member I went into the spa with was told there were no large robes and she was told one size fits all and there are no larger (not discreetly). This is t acceptable and was embarrassing that she had to wear a small robe that did not fit.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for your Spa and Afternoon Tea experience. Angie, our Bar Supervisor is very grateful for your kind feedback. We take all feedback very seriously and I am sincerely very sorry that your relative felt embarrassed, this would never be our intention, and your observatioon has been taken onboard by our Leisure Club Manager. We are so pleased that you found Moor Hall a lovely place to visit and we hope that you will choose to come back and visit us again soon.

"A wonderful start to Christmas."

5
05/12/2017

We have just experienced a fabulous afternoon at Moor Hall. We attended the afternoon tea with carols in the wonderful setting of the hall which had been decorated beautifully for Christmas. The selection of sandwiches, cakes and trifles were delicious. The entertainment was delightful with the choir doing themselves proud.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am delighted that we have well and truly got you into the spirit of Christmas, following your visit to Moor Hall for Afternoon Tea, when you enjoyed a delicious selection of sandwiches, cakes and trifles and delightful entertainment from the choir. We hope to welcome you to Moor Hall again soon.

"Excellence as always in then Country Kitchen"

5
05/12/2017

My Dad and I visit here every week for an early dinner and have never had anything other than a good meal. The food is always fresh and the carvery meats superb. We have also had a chefs special of fish and chips which was one of the best we have had in a restaurant, special thanks to Bobby and Adam for that! The staff really make this place, Chantelle is an absolute star who runs a tight ship where service comes first. We look forward to our visit every week so thank you.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
As a Trip Advisor Certificate of Excellence winner, we take great care to ensure that our food is of the highest standard in our Country Kitchen carvery restaurant, and Bobby and Adam are delighted that you enjoyed the chefs special of fish and chips. We are very proud of our dedicated team, and Chantelle is delighted that her commendable service really contributes to the enjoyment of your weekly visits with your Dad. We look forward to welcoming you both very soon.

"Afternoon Tea"

4
03/12/2017

Went for a birthday afternoon tea. We were significantly late due to bad traffic, but the staff were really understanding and accommodating. We had a vegetarian afternoon tea - the food was okay, if a bit small on the sandwich portion, but we grateful to have a non-meat option. Our waiter was really pleasant and clearly went out of his way to make sure all of the guests were happy. The house itself and the grounds were also very nice. We would definitely come back again.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for a Birthday Afternoon Tea, what a shame that you were delayed due to bad traffic. We are always happy to accommodate our guests special dietary requirements, I am sorry that the portion size was a bit small on this occasion and have passed your feedback onto Chef. We are delighted that you will consider a return visit and look forward to welcoming you again soon.

"Christmas Party"

4
03/12/2017

Came here as part of a corporate Xmas party. Food and entertainment was very good. Rooms were nice and comfortable and well decorated. Hotel bar was quaint and well stocked. Hotel grounds werr beautiful, once you left the main "old" building it was all just a little bit non-descript. But overall a good experience.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your feedback following your visit for a corporate Christmas party. We are pleased that you enjoyed your Moor Hall experience and hope that you will come back and visit us again soon. We look forward to welcoming you.

"Local Day Out"

3
29/11/2017

Booked a spa day and treatment as a couple at what is our local spa/hotel. Eat here regularly at Sunday lunch. Pleasant meet and greet. Lovely views well kept grounds from the patio eating area. On this ocassion the food was disappointing. The wrong meal was brought out. No apology. The waiter expected me to just eat it. I sent it back. My partner had finished his food by the time mine had been brought back to the table. Amazingly the same as it was originally sent back in. Covered in mayo. We left after a half hearted apology. No refund offered on my meal which I didn't touch. Spa pool side covered in dead dried up wasps which when drawn to the attention of Spa reception. The response "yeah that happens in hotter months". We'll clear them away! Our massages were great. Chill room was peaceful.

"Comfortable room, good food and service"

4
29/11/2017

I stayed here overnight on a business trip. We had a conference facility and private dining. Everything was good, the food and service. Breakfast all looked good but I ordered porridge which was great. Sadly I did not get chance to try the leisure facilities. I would go again for business or pleasure.

"Fantastic spa break"

5
28/11/2017

Came to Moor Hall with a group of friends for a spa break. Gorgeous hotel, lovely spa with a great massage, and fantastic food. The staff were all very helpful and friendly. Thoroughly enjoyed our stay and planning a return trip next year!

"Let Down"

1
28/11/2017

I had high expectations after reading the reviews before my stay and having spoken to friendly staff on the phone. However, I was so let down. The room was bare, the beds not comfy, the customer service from some of the staff was some of the worst I have ever received. The Sunday evening meal was inedible, I left the majority of it. Breakfast was even worse. I would not recommend the hotel.

"Great weekend break, lovely location great food"

5
27/11/2017

Stayed here for a short break and had a lovely time. Room was really nice with all the amenities that you would expect. The bed was lovely and comfortable and the shower particularly good very powerful great way to wake up after a comfy nights sleep. The Hotel is in some lovely grounds and I would think it would be a great venue for a wedding with some lovely photo opportunities. We used the Spa and love a hotel where you have a dressing gown and shoes to go to the spa too so no changing and balancing on one foot after you get out just dry off dressing gown on and beck to the room... love it! The spa itself isn't huge (which is common in these places) but big enough with one part roped off for those who want to do lengths and the other bit just to float around in. The Jacuzzi was great really hot as well and there is a steam room and a sauna. So everything you would expect. We had dinner on the Country Kitchen which is a carvery and very good it was as well, there was a salad bar where you could help yourself and surprisingly it included prawns which you don't usually get a chance to help yourself too!... The meat on the carvery was very good (I had Turkey & Pork) and the vegetables were really good quality with all sorts on offer.. The breakfast again was excellent with everything you would expect and all fresh and very attentive staff who were very quick to bring coffee and toast. So all in all a great break staff really friendly and helpful and it only cost 125 for the two of us including the carvery excellent value as far as I'm concerned I would recommend this hotel and i will be back

"Fantastic weekend"

5
22/11/2017

Stayed here with my mum for my grandmother's 80th birthday in November. We stayed 2 nights and on the 2nd day had a group spa day booked for 9 people. When we checked in the last behind the desk (Melissa?) Was wonderful. She was so friendly and helpful, checked us in and asked if we wanted to use the spa and what our plans were, really lovely lady! We had a twin room which was huge. 2 big double beds and plenty of space which was brilliant. The first night we ate in the oak room, it was lovely. Considering it's fine dining and genuinely really lovely food it was only just over £30 each and we were able to book the table that afternoon. On the second day our spa treat started at lunchtime in the country kitchen carvery -which I have to admit was a slight downside, only because you don't really want to eat something so heavy and then go swimming and for a massage but the only other option was afternoon tea from 4.30, a bit late as we were out for dinner that evening. But the food was very nice and the service was prompt. The spa itself was wonderful, I had a back, neck and shoulder massage which was lovely, again just a small downside was that the massage table is heated and during a 30 minute massage is actually a little too warm for most people's liking (group concesus). The spa was lovely and clean and welcoming, really enjoyed the day, as did the rest of the group. During our stay there were 2 events/parties in the conservatory area which was right by our room so we were initially a little concerned about the noise but we couldn't hear a thing, we were only about 6 doors down the corridor away from it so this was a real plus for us! I have stayed at moor hall before and will again. The only other tiny thing is that the rooms on the furthest side of the hotel are a bit tired in their decor but still perfectly fine and comfortable and I'm probably moaning about nothing, after all I still gave 5 stars! Thanks for a great weekend guys!

"Hotel and Spa with mixed review results."

3
19/11/2017

Fabulous setting for the hotel in a quiet and peaceful location. Room a bit small, but comfortable. Spa changing room dirty on arrival. Night manager was noisy in the early hours, waking a few of us up. Expensive for what we had. Lunch, a treatment each, 3 course Dinner for 2 with bottle of wine, overnight stay and breakfast, all for £450. Could've had a long weekend abroad for that!! Having said that, the food for both lunch and dinner, was superb. Drinks in the bar were also expensive. Certainly a lovely place to stay, but our experience on this occasion, wasn't that good, sadly.

"Faultless!"

5
18/11/2017

As the title suggests, there's absolutely nothing I could fault with my stay here. We arrived quite late on Friday, around half past five, and we had a dinner reservation in the Oak Room for 19:15. We were concerned that we wouldn't have enough time to use the spa facilities as we were only there for the one night and the lady on reception was so helpful and pushed the booking back to 20:45. The spa was really nice, it's got a nice sized pool with a jacuzzi, steam room and sauna. The only tiny issues I could find is that we could only get one lounge chair and one normal chair (which was fine as we didn't use them anyway) and the ladies changing room shower was a little grubby but that's to be expected for a public shower. Dinner in the Oak Room was absolutely amazing, it'll go down as one of my top five best meals I've ever had! I started with the cauliflower soup, duck breast as a main and the lemon parfait for dessert, with a bottle of red wine to share. The portions looked small but they were so filling and our glasses were never empty. The staff were so polite and friendly, one customer was getting irate due to a problem with the deposit for their table but the staff kept calm and resolved the situation quickly meaning it didn't affect our visit. The room was really nice, we had a superior room so had robes, fruit, chocolates, a Bluetooth speaker etc. The bed was so comfy and the overall decor was nice. Breakfast was good although there was only one choice of eggs, but there was plenty of selection. We had a massage on our last day (mine was done by Laura who was really friendly) and it was so relaxing. I accidentally forgot to pay for my massage as we had checked out by this point and only realised on the way home. When I spoke to the woman on reception at the spa she was so forgiving and chatty when I was really embarrassed about forgetting. All of the staff were amazing, so helpful and polite, nothing was ever too much trouble. Overall we were really impressed with our stay and wouldn't hesitate to come again!

"Afternoon tea"

5
18/11/2017

I came here for afternoon tea for a 70th birthday, with 6 adults and 2 children. It was very nice and really enjoyable. I thought that it would have been easy to finish all the sandwiches and cakes but we couldn't and so asked for takeaway boxes for the cakes which they gladly provided. All the staff were very friendly and helpful. My only issue would be that if you plan to visit here, i would say a maximum of 4 adults as the tables are really designed for any more.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
As a family owned hotel, we strive to offer our guests delicious food and fantastic service, and I am delighted to learn that your Afternoon Tea experience for a 70th birthday celebration was so enjoyable. Our friendly team are always happy to supply boxes to enable any leftovers to be enjoyed later on at home. We have private room for hire to cater for larger parties, and when our Oak Room restaurant is not being used for fine dining, we serve Afternoon Tea in this area, where our round tables can seat up to 8. The Oak Room has stunning views across our sweeping lawns. I do hope that you will consider Moor Hall for future celebrations, when you can be assured of our very best attention.

"Better than before"

4
17/11/2017

We stay here annually and like many aspects of the hotel. This year we ask for a room near the pool but although we weren't given one the reasons for it made effect sense and we loved the room we had on the first floor. I am very grateful to the reception Manager for thinking it though and giving us room, we think, 189! After dark it was magical ... there was a light behind a tree and the shadows of the branches on the wall was the best lullaby ever, Please may we have that room again. (Through the conservatory - first floor, last on the right.) There are still some shortcomings with staff and service but much better than in the past.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your loyalty to Moor Hall Hotel & Spa. Your happiness and wellbeing is very important to us and our Reception Manager is delighted that you loved your room and you slept so well. When you re-book our Reservations Team will be able to refer to your previous booking and allocate the same room for you, subject to availability. It is probably best to book well in advance to avoid any disappointment. It is always our policy to encourage feedback from our guests as this helps us improve our service to you in the future and your comments regarding our service standards have been taken onboard We receive many wonderful reviews from our loyal customers and I hope that you will choose to come back and visit us again next year, when you can be assured of our best attention.

"Oak Room Restaurant"

5
14/11/2017

Would you like to say what a wonderful time we had when we visited last Wednesday 08.11.17 for a meal in the Oak room. The food was fabulous and the staff very attentive would like to add what wonderful waiting staff there is especially Vicky and how Mile made our night so very relaxed and arranging for us to finish our drinks in the snug. it was very romantic and made our date night.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing our award winning 2 AA Rosette Oak Room restaurant for your romantic date night. A great deal of importance is placed on the origin of our food, sourcing excellent local produce, and our attentive staff are happy to accommodate our guests' requests, to ensure the very best dining experience. Thank you for your wonderful feedback, we look forward to welcoming you both again in the near future.

"Amazing "

5
13/11/2017

We had our wedding at moor hall this october. From start to finish the staff at moor hall made us feel welcome and were on hand to answer any questions we had.Sam the wedding co ordinator is great. Really friendly and so helpful she couldnt so enough to help me and my wife during the planning of the wedding ?? she is a credit to the company. On the day Hugh ran things he is a very nice gentleman and couldnt do enough for us and our family on the day. The day went like clock work and we couldnt have wished for a more perfect wedding. Beautiful grounds, beautiful venue, beautiful bedrooms and spa, beautiful food. Thank you so much to all the staff. Love Andy and Jo Russell. X

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Dear Andy & Jo Thank you for choosing Moor Hall Hotel & Spa for your wedding celebrations and for taking the time to post your amazing 5* review. Weddings are very special occasions where memories last a lifetime, and we are thrilled to have been part of your special day. I have passed on your wonderful comments to Sam, Hugh and all the team involved in your plans leading up to and on your special day, and they are all delighted that their contribution helped to make this occasion so perfect for you both. We hope that you will consider Moor Hall for your first Wedding Anniversary in October 2018! On behalf of everyone at Moor Hall Hotel & Spa, may I take this opportunity to wish you a very long and happy life together.

"George michael tribute "

5
12/11/2017

Had a great night. Food and service was excellent nothing was to much trouble staff where well presented. Entertainment was excellent. Thank you to pedro who helped organise our tickets for the event will certainly come again.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your fantastic review. Our staff are extremely dedicated, and I am delighted that you experienced first hand how much they enjoy making our guests happy. We hope that you will choose to return to Moor Hall to enjoy another tribute act in the near future. We look forward to welcoming you soon.

"Enjoyable stay"

5
09/11/2017

Spent two nights at this lovely hotel and couldn't fault a thing about our stay. The room was spacious and comfortable, the breakfast was by far the best I've had in a hotel. The bar and common areas are very relaxing with many interesting features. Also a big plus is the electric vehicle charging points in the hotel car park.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for your two night stay, Chef is delighted that your breakfast was by far the best hotel breakfast you have eaten. WOW. We continue to operate an eco-friendly transport policy, and I too have an electric car. I am pleased that you found the charging point located in our car park useful. We hope you will choose to stay at our family owned country house hotel again in the future.

"Good mini break"

4
09/11/2017

Spent one night here and was quit impressed with the whole set up. We called the hotel en route to see if there was an option to upgrade but sadly the hotel was full. The manager called us back and let us know our room was ready and we checked in 3 hours early allowing us full use of the spa. The hotel was busy but the spa was very good. A 30 minute massage followed which was heavenly. Evening meal buffet style was again good and the staff excellent. The bar was also very nicely laid out and atmospheric. The hotel room was comfy but to be honest I would have preferred to have upgraded to a larger room but this was not possible. The hotel has some interesting grounds which we took advantage of. All in all a very nice stay.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for your overnight stay. So sorry that we were fully booked and unable to upgrade your room, however I am pleased that the Manager telephoned you to advise that your room was ready early, enabling you to check in 3 hours early and enjoy our extensive Spa facility. Our guests are welcome to enjoy a stroll around our peaaceful gardens. There are lots of things to look at along the paths, including a very interesting pet cemetery! The attractive garden and pond is said to have been a bear pit at the time of Henry VIII, and is a wonderful backdrop for wedding photographs. It was listed in the 1990s. We are pleased you enjoyed your stay and hope that you will come back and visit us again soon.

"Would rate as good, but no option for that"

3
08/11/2017

This is a really fine building set in its own grounds. We stayed as it was close to Thomas Tank World. at Drayton Manor - about 15mins drive. We had two rooms. Both large and clean but had a bit of a musty smell. The rooms are fine though. Had a carvery dinner in the restaurant. It was fine. The chef was reluctant to do my wife's vegetarian dish as he was "too busy". Hers came after we had all finished. The waitress though was lovely. The bar in the evening is busy. Lots of "office bonding sessions" at the hotel. Quite noisy. The leisure centre is very nice and the pool excellent. All in all, there was nothing wrong with this hotel and quite a lot is good.

"Hidden away"

4
08/11/2017

What a lovely place. Hidden away in the city. Generous room size, usual room refinements. The bed was very comfy & fresh. There is also a golf course & a spa.. we ate in the Oak restaurant the food was a la cart reasonabley priced & very nice. Finished off with a beer in the bar. Great place , you would never know you are in the city.

"Pre-visit before a baby shower"

5
07/11/2017

We have booked ‘The Snug' in a couple of weeks time for a baby shower so we thought we'd check the afternoon tea. It's a lovely venue steeped in history. The afternoon tea was great. We had a number of top ups of tea for no cost. The best part of the afternoon was the service from Angie and Vicky. They couldn't do enough for us. We are looking forward to coming back for the baby shower we have planned in a few weeks. Thank you ladies :)

"So very helpful staff, made it for us"

5
02/11/2017

Last minute half term trip with two 8 year olds. Slight error led to us being given a twin bed room for four. Hotel was full. Great staff on reception and manager accepted the error, gave us a discount and got an extra 'z' bed in. It worked. Not ideal but the friendly helpful team smoothed it all out. Many a five star hotel could learn from team. All weekend everyone helpful. Kids loved the pool, breakfast looked like an ordinary buffet but tasted really good. Basic restaurant was average. More expensive one was very good. Bar prices seemed average, not of concern to us. Lots of weddings going on, but all worked well.

"Wedding Day"

4
31/10/2017

A lovely day was had by all. A lovely location for a wedding. Great food, stunning grounds and the venue helped make the day. The only criticism would be the bar prices..but I won't let that spoil the day.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Set at the end of a long tree-lined drive in delightful surroundings and convenient for local churches, the hotel's sweeping lawns and historic sunken garden provide a unique and picturesque backdrop for your wedding photographs. Attractively landscaped grounds in the summer and open fires and oak panelling in the winter set the perfect romantic scene. So pleased you enjoyed a lovely day at our family owned country house hotel, our bar prices are on par with siimilar estabishments in the area. We hold some great events at Moor Hall Hotel & Spa, which include Murder Mystery evenings, tribute acts and special dinners. Please visit our website for details, we hope to be able to welcome you again soon.

"Moor Hall made my wedding day magical"

5
30/10/2017

We would just like to thank moor hall for making our wedding day so magical . Every single member of staff performed flawlessly but Hue was exceptional from start to finish .Magical venue wonderfull staff thank you so very much from Mr &Mrs platt .

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Dear Mr & Mrs Platt. Thank you for choosing Moor Hall for your wedding celebrations, may I take this opportunity to congratulate you both on your marriage. Weddings are very special occasions where memories last a lifetime, and we are thrilled to have been part of your special day. I have passed on your wonderful comments to Hugh and our dedicated team, and they are delighted that their contribution helped to make this occasion so magical for you both. We hope to be able to welcome you to Moor Hall again soon.

"Ok but not the best "

3
27/10/2017

Stayed overnight with family of 4. Rooms was average and dated. Rooms could have had a small fridge and bottle water to use to fill the kettle, rather than having to use bathroom tap water. Drinks were overpriced and prices were not clearly stated. E.g When asked for a soft drink to accompany dinner. We were offered pint size glasses and no other glass size choice. At the end of the meal for 4 people. The bill was £17 something for 3 cokes and 1 J20 !!!!! Dinner was included in the package that we purchased. We were told that the pint sizes were priced as two drinks each. However this was not explained to use prior to ordering. Carvery meal sizes were very generous. However the Yorkshire puddings were like eating damp cardboard. The roast potatoes were either too hard or too soggy. Pudding was excellent which was chocolate brownies and custard. Stayed in rooms 2 and 3. The other guests were extremely noisey. Playing music and singing till after 1am. The boiler switching on and off all night sounded like a train. Very disturbing!!! Breakfast was bland. Which we had to wait for. Considering it was buffet style.The poor bacon was border line raw. Waitresses were very pleasant. Spa was ok a bit smaller than expected. Not sure I would pay to return. No wow factor. Although nice and clean outside surroundings.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your positive comments regarding the generous carvery portion sizes, the delicious chocolate brownies and custard and friendly waiting staff. We offer bottled water in our Superior rooms and we are very happy to provide a fridge on request. Half pint and full pint glass options are available for our guests to choose from, I will ensure all staff are fully aware of this, and I would like to thank you for bringing this matter to my attention. As a Trip Advisor Certificate of Excellence winner, we take great care to ensure that our food is of the highest standard, and I am very sorry that items of our food offering at dinner and breakfast failed to meet your expectations. Further training will be carried out by Chef with his team to ensure our high standards are consistently met. Chef has asked to be associated with my apologies. At Moor Hall we do try and ‘police' the hotel at night so that any disruption of any kind is resolved immediately, sadly some people are determined to disregard the happiness of others. Your comfort and wellbeing is very important to us, and I have asked our Maintenance Team to investigate the continuous noise heard throughout the night and report back to me without delay. We would like to try and restore your faith in our family owned hotel, and hope that you will consider a return visit in the future, when you can be assured of our best attention. We look forward to welcoming you.

"Lovely location "

5
23/10/2017

Stayed a number of times on business. Rooms quaint, everything you need. Facilities are good, enjoyed the pool. Restaurant serves good tasty food with exceptional service. Will definitely be returning.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your continued loyalty to Moor Hall while visiting the area for business. We are delighted that we continue to meet all your expectations and look forward to welcoming you again soon. Your fantastic review is really appreciated, thank you.

"average"

3
23/10/2017

Had to wait for the room to be ready, when it was the robes had to be replaced as 1 had makeup on stains on it and the other had dirty tissues in the pocket. We came back from the spa made a cup of tea in the room and the little milk pots were off so curdled in the cup. When did did get through to reception they dealt with the problems straight away but the fact we had to ring twice with complaints was a bit disappointing. Overall the staff were helpful and friendly and breakfast and dinner was amazing so ended up leaving happy.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am very sorry that your room wasn't ready and you had the need to call Reception twice to report issues. We have very high standards at the hotel and I completely understand how this could have affected the enjoyment of your entire stay. Our Head Housekeeper would like to be associated with my apologies and has put additional procedures in place with her team so this cannot be repeated. Our main cultural value is to make all our guests happy and I am pleased we managed to redeem ourselves with friendly service and amazing dining experiences. We hope that you will consider another visit to Moor Hall, giving us the opportunity to WOW you from check in to check out. We look forward to welcoming you again soon.

"Really disappointed"

2
22/10/2017

Having checked the website it states on the main bedroom page that there are toiletries in the bedrooms. We had none and I asked for some at reception and they said that they were only provided in the superior rooms. No milk was provided in our room and we had to get some from another guest. The bathroom was not clean - there were hairs on the sink there - obviously had not been cleaned properly. We had asked for a twin room and it had been made up as a double. They changed it but only after an hour of us being there. Considering this a supposedly a 4star hotel we were not happy with this level of service. As a group we had made 27 bookings for dinner bed and breakfast - a substantial number. Many of us had similar issues with the above.

"Afternoon Tea"

5
22/10/2017

When arriving at Moor Hall hotel for our hen party afternoon tea, we were kindly greeted by Angie. She guided us to our table and then took our orders for tea and coffee. This arrived with wonderful tiered stands of sandwiches and cakes. What a lovely selection!! Angie then arrived with a beautiful chocolate mousse cake for the bride to be with lovely chocolate writing and gave her best wishes to the bride to be. We couldn't eat all of the cakes so we were given boxes to bring the cakes home with us. Thank you all for a lovely hen party afternoon tea.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for a Hen Party Afternoon Tea and for taking the time to post your fantastic review. As a family owned hotel, we strive to offer our guests delicious food and fantastic service, and I am delighted that your Afternoon Tea experience was so enjoyable. Your wonderful feedback has been shared with Angie and her attentive team, and they are thrilled that the bride to be enjoyed the beautiful chocolate mousse cake, and the cake boxes enabled your group to enjoy our delicious cakes later on at home. May I take this opportunity to wish the bride and groom all the very best for the big day ahead and hope you will consider our family owned country house hotel for future celebrations.

"Worth it for the food!"

4
21/10/2017

Stayed in the Suite here for a few nights. Everything was clean and tidy, room service was speedy and friendly. The bathroom was modern, with a big whirlpool tub as well as a large shower. There was even a small balcony. It was quiet during our stay when we were sleeping. The food was very well priced, although the drinks were a little pricey. The sous chef, Bobby, made our stay even better! He was so friendly and we had a great time devouring all of his incredible meals. He is a true asset to this hotel! Breakfast buffet was superb with plenty of options, both cooked and uncooked with friendly service. They were fully booked for treatments during our stay but offered to let us know if they had any cancellations. One of us did manage to get a last minute massage in the late evening of our final night staying, and that was professional and relaxing. The swimming pool was smaller than we expected and with 4 people already doing lengths, it was difficult to do our own, especially being faster swimmers. The steam room and sauna were cosy, barely room for 4 people in each. Same with the Jacuzzi. There are plenty of loungers around the poolside though and had towels for us to use. We borrowed a DVD player but found their selection of films to be rather dated and lacking in Blockbuster options. Would definitely stay again, perhaps for one of the Murder Mystery events we saw advertised.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your detailed account of your stay. We are very proud of our dedicated team who work so hard throughout the hotel and your kind comments have been shared with our Sous Chef, Bobby. Our Operations Manager is conscious that our selection of films is becoming rather dated, and he is in the process of trialing Amazon Firestick or we may go for Amazon Prime - so watch this space! We have some super murder mystery events planned in the forthcoming months, all the details are available on our website. We hope to be able to welcome you to Moor Hall again soon.

"Quite ,good breakfast"

5
18/10/2017

A very pleasant area to stay, very quite and relaxing. Great sausage with the breakfasts. Rooms are clean and well looked after. ask for a room on the lower floor as no lift disturbance during the night. beds are really comfortable.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
We are very lucky to be located in such lovely, peaceful surroundings. So glad you enjoyed a lovely relaxing stay with us, and hope you will consider a return visit in the near future. We look forward to welcoming you.

"Very disappointed "

2
17/10/2017

The staff were lovely and the first impression from the gorgeous grounds and impressive building is great. However the decor is old fashioned, frumpy and although clean, dated. The room was very badly laid out, extremely hot even with radiator of and window open. The shower was tiny and seriously lacking in any pressure. The ancient hair dryer was atrocious. The breakfast was poor - solid 'poached eggs' .

"Fine"

4
17/10/2017

The second time we have stayed here. The first a few years ago, we had a very nice comfortable bedroom, an excellent dinner in The Oak restaurant and a very poor breakfast. This time we had a poor room which had some sort of extract equipment running in the ceiling space all night. The result inevitably was that we hardly slept at all. The Oak restaurant was closed - Sunday - so we ate in the Carvery which was OK. The breakfast this time was very good. One thing I did notice which was very good, was the fact that the chef came out every so often to replenish the fried egg tray and he took away all the unused ones before they solidified. This was the problem last time we stayed ! So a big improvement here. When we commented on the poor night's sleep when we payed the bill, an apology was forthcoming, but no suggestion of a credit to our account. Pity.

"Everything was excellent"

5
16/10/2017

We booked a table in the Oak Room. We were greeted by friendly staff and shown to our table. The menu had an excellent range of starters, mains and sweets. The food was well presented and flavoursome. I chose the pork belly and this was accompanied by mashed potato, green beans and broccoli. The vegetables still had plenty of crunch. The service was swift but not rushed and the staff were very helpful. We felt this was good value and will certainly return.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
The award winning two AA Rosette Oak Room restaurant was the original dining room of Sir Edward Ansell in the 1900s, and it offers the perfect combination of modern British and friendly attentive service. By day it has sweeping views across Moor Hall golf course, by night there is a cosy and intimate atmosphere, making it perfect for a relaxed evening out or a special celebration. So pleased you enjoyed your fine dining experience and hope to be able to welcome you again soon.

"Masonic Ladies Evening"

5
16/10/2017

The first person we met was from the banqueting department her name is Georgia, an incredibly helpful young lady who certainly goes the extra mile and then some she is an absolute star and made sure that the function room was perfect. She ensured that those guests who were staying overnight were accommodated superbly. We were introduced to Jamie, our Duty manager for the night and he to more than went the extra mile to ensure that the food was superb and was served with a smile promptly and efficiently. The whole evening went like a dream and the customer care we received was second to none, I can't recommend it enough we were treated like royalty by all of the wonderful and friendly staff.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
WOW. Thank you for taking the time to post your fantastic review. Our staff are extremely dedicated, and I am delighted that you experienced first hand how much they enjoy making our guests happy. We hope that you will consider Moor Hall for your next Masonic Ladies Evening, when you can be assured of our very best attention.

"An average stay"

3
12/10/2017

I'd say the accommodation, rooms and grounds where fabulous but what I felt let my spa stay down were the facilities (or lack of) in the spa, the evening meal and the breakfast. The evening meal was a carvery and for our allocated seating time this as all dried up, minimal or just looked unappealing. And breakfast was no better.

"Perfect every time we stay"

5
11/10/2017

I have stayed here several times with my children. The rooms are spacious and you can arrange for interconnecting rooms if needed. The public rooms are pleasant and the range and quality of food is excellent. The spacious grounds are ideal for kids to run around in and burn off energy. The property is well-located for visiting the region.

"Angie was a hero! "

5
09/10/2017

My friend and I stayed here Thai last weekend which was extremely busy. There appeared to be several weddings and several parties and yet the service was still superb, particularly from Angie. This hotel really knows how to juggle a lot of people. We had a delightful afternoon tea which we opted to alter to satisfy our more savoury tastes and were able to have three layers consisting of two savoury layers and one layer of scones which was sheer heaven. The spa facilities were superb and we each enjoyed lovely facials and massages and there's nothing better than lounging by the pool! The location was very picturesque and all in all this was a cracking weekend. The only criticism was that the room service we ordered was slightly cold but that eventually was taken care of and reheated. It would be nice if more hotels offered better facilities for twin rooms instead of the usual doubles only but aside from that it was excellent.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Moor Hall has been owned by the Webb family for over 50 years now, and we believe that it is this personal touch that sets us apart. So whether our guests are looking for overnight accommodation or a venue for a conference, social event or wedding reception, our professional and attentive staff are always on hand to make our customers happy. We lead such busy lives, and its such a treat to take some time out to lounge by the pool following a relaxing massage or facial. We offer a selection of hotel room types, each as individual at the hotel itself, from standard singles to luxury four posters and suites. Our 83 stylish ensuite bedrooms include 6 standard twins, 6 superior twins and three rooms that can be doubles or twins. We hope that you and your friend will choose to stay at Moor Hall again in the future, please contact the hotel direct when our reservations team will guarantee the best rate and ensure we meet all your room requirements. Thank you for taking the time to post your great review and we hope to be able to welcome you again soon.

"Outstanding stay"

5
08/10/2017

Immaculate hotel in beautiful surroundings with friendly staff! A well deserved break that me and my husband needed but was made an outstanding visit by all staff who were extremely courteous. Thank you we will return.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Our dedicated team regularly go above and beyond to ensure our guests leave the hotel with fantastic memories and wanting to return, and I am delighted that you were both extremely impressed with the amazing hospitality demonstrated throughout your stay. Your lovely feedback is really appreciated, and our hardworking staff look forward to welcoming you to Moor Hall Hotel & Spa again soon.

"Best meal I have ever eaten!"

5
28/09/2017

I messed up my booking and booked the wrong date! The hotel did everything to help us out. The bed was comfortable and the room clean. Modern bathroom and very english hotel style room. I found it charging but others may say dated. Breakfast was great and our evening meal was literally the best thing I have ever eaten. Nice spa area and grounds. Cant wait to stay again one day.

"Very comfortable "

4
27/09/2017

Stayed overnight and thoroughly enjoyed the experience. Room excellent, carvery dinner food good, and staff very friendly. Superb breakfast. Would definitely go back and would recommend it. Enjoyed a game of golf on the adjoining course .

"Very good hotel"

4
25/09/2017

Have stayed here a few times over the past 9 months. I always find it friendly and comfortable, with a great breakfast. Rooms are large and well kitted out. Great location, easy parking and good value.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
We are very lucky to be located in such lovely surroundings, yet within easy reach of Birmingham, the NEC Group/LG Arena and the major rail and motorway links. Our family owned country house hotel is a very popular retreat, and our dedicated team work very hard to make all our guests happy and wanting to return. I am delighted that we continue to meet all your expectations and our attentive team look forward to welcoming you again very soon. Thank you for taking the time to post your lovely review.

"Amazing "

5
25/09/2017

We recently stayed for a one night stay at Moor Hall in celebration of our wedding anniversary and have to say that we thoroughly enjoyed it there. Upon arrival, all the staff were friendly and made the effort to greet us and check to see if we were okay. The reception staff were lovely and throughly explained all the use of facilities to us and it was clear that from the beginning they would do anything to make our stay special. I believe the receptionist we spoke to was called Kelsie and she was very approachable and friendly. A very good first impression for us. The hotel room was clean, tidy and posh. It had a good selection of drink options and little snacks. The information pack was clear and explained all we needed to know about the hotel and its features which was very useful. The room service menu looked superb, however we didn't use this service. Shortly after checking into the room, a member of staff knocked our door with a anniversary card and gift of a cake complimentary of the hotel. We were very surprised by this and thought it was so lovely and kind of them. After getting comfortable in the room, we then had a walk around the gardens. The main garden was well kept and looked lovely in bloom. We had a walk around the secret garden which was great for autumnal photographs. We then sat looking through a window at the gardens whilst enjoying a drink at the scenery. The hotel itself is very clean and picturesque. As part of our package deal, we had pre booked a dinner at the country kitchen for a carvery. Once again, we were greeted by pleasant staff and they would really go out there way to ensure we were happy. We enjoyed a buffet style starter, then a lovely and fresh carvery followed by a buffet style dessert. We felt it was really good value and didn't realise the starter and pudding came as part of our pre paid meal so was more then we expected. The food was fresh and there was plenty to choose from, the waiter even followed it up with tea and coffee for us. Then once again, as a complimentary gift from the chef, the waiter came over with a another anniversary gift of a cake and chocolate message saying "happy anniversary". It really did add to our dining experience and made us feel really special. After our meal we went and sat on the Terrence which was well lit and made the gardens look beautiful. On our way back to the hotel room, we got talking to member of staff called Pat. She was so friendly and chatty and once again made sure that we were okay and satisfied. She took the opportunity to talk to us about our stay, anniversary and the fact that I was pregnant. She was so lovely to talk to that she made us feel like we had known her for years. After talking about the baby, she then said that she would like to give us a gift for the baby from the hotel. Once again, we were totally surprised and really didn't expect anything. She came back with a official Moor Hall teddy bear for the baby as a gift for us to remember our staff. We just felt that this was so kind of her and she went above and beyond for us. She really didn't have to be so generous and kind, but we were truely grateful and think she should be acknowledged. We will never forget her, her friendliness and generosity. We then went back to our hotel room, enjoyed the use of the air con and television. At 7 months pregnant, I haven't been able to have a full nights sleep for a while, but I can honestly say that was the best nights sleep I had had in a long time. The bed was so comfortable and warm. The following morning, we enjoyed the breakfast once again in the country kitchen. The staff were once again full of smiles and checking if there was anything they could do for us. The breakfast had a range of lovely food that there was almost too much to choose from. It was once again all fresh and well presented. Again we felt it was very good value for money as it was pre paid when we booked, however we didn't expect there to be so much choice. After breakfast, we went to enjoy the spa facilities. The pool area and changing rooms were clean and well equipped. The pool was a nice size, warm and had nice views of the garden. On our way out of the spa, my husband got talking to a member of staff who was more than happy to show him around the hotel and explain it's history. She took him into the different rooms and made the hotel really accessible for him to look at and enjoy, whilst I stayed in the bar area. My husband said that she was very informative and that he had learnt a lot from there brief tour of the building. Unfortunately he couldn't remember her name, but said that she worked answering emails. Once again, she was full of smiles, happy to help and went above and beyond to make our experience a nice one. Unfortunately it was then time for us to check out which we really didn't want to do. The hotel staff had made us feel so welcome during our staff and really did treat us like a king and queen. We would have happily stayed another night or two. Our anniversary this year was definitely one to remember and can honestly say it was the best hotel experience we have had. We just wanted to take the opportunity to thank the staff and hotel for all the did for us. We wished we could remember all of the staff members names to thank them individually and make sure they are acknowledged for there hard work. They are real assets to the hotel. Moor Hall Hotel got a massive 10/10 from us and we will happily stay here again in the future.

"Superb birthday meal."

5
25/09/2017

Really great 3 course meal. Food was really good. Service was friendly and very efficient. All ages of the party were happy. Exceptionally nice warm service team. Thank you for making the day brilliant!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your excellent review. We are so pleased that everyone in your party had a brilliant experience. Excellent food and service is what we strive for, and our exceptional team are delighted that their positive contribution helped to make your day so special. We look forward to welcoming you again very soon.

"A little disappointing "

1
21/09/2017

I booked a Swedish massage for a treat on my day off (£75). I had been to Moor Hall to stay overnight and to dine on many occasions and had had enjoyable experiences in this beautiful hotel with delightful gardens. However yesterday was dreadful! I arrived to a full car park and spent 15 minutes searching for a spot - I was then told to park in the staff car park - again no spaces so I parked in front of another car and left a note on the front of the car I then arrived at the spa - I had to wait 10 minutes for someone to acknowledge me and then- no smile - no welcome simply said sign in. The masseuse was very pleasant and the massage was ok yet no calm music no candles and the towel had stains on it. Would I go again? Not a chance I feel like I have been robbed of £75.

"Atrocious attitude towards dietary requirements by waiting staff"

1
20/09/2017

Absolutely atrocious attitude of a female member of waiting staff and the kitchen to a conference colleague with a dietary requirement (vegan). My colleague requested a hot meal in advance of attending a course at the hotel. Yet come lunch time this member of waiting staff was incredibly rude and said why would she give a hot meal to someone who eats only fruit and salad?! Has she never heard of a bean chilli, a spinach and chick pea curry, soup, pasta or even a jacket and baked beans?! And that would be if the kitchen lacked any imagination or forward planning whatsoever. Shocked to see such an attitude in 2017- the waitress truly embarrassed my colleague in front of all the diners and even came back out to ask "is a tomato ok?". Either sarcasm or complete and utter ignorance. Amazed that a hotel in this day and age cannot even speak politely to those with dietary requirements or allergies.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
It is always our policy to encourage feedback from our guests and we take all comments seriously. Following your review, our Operations Manager immediately carried out a full investigation, and has been in touch with your colleague by email and telephone to discuss this regrettable experience. It has come to light that there was a misunderstanding during the planning process; unfortunately your event organiser did not request a vegan meal for your colleague. When this was brought to our attention at lunchtime, the kitchen did prepare a meal for her at very short notice. The happiness of all our guests is of paramount importance, and we are regularly complimented on our exceptional service and would never want to embarrass any of our valued guests. We would like the opportunity to try and restore your faith in Moor Hall, and hope that your organisation will consider Moor Hall as a venue for future conferences. We look forward to welcoming you.

"Yet another amazing visit"

5
18/09/2017

My wife and I have been staying here for over 17 years . Each and every time the service , room , and food are always outstanding . Even though we have seen a number of staff changes over the years , their team members are always offer the highest standards of service . The rooms are spotless , with the most comfortable beds .

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your continued loyalty to our family owned country house hotel. Our main cultural value is to make our guests happy, and we are delighted that we have been making you and your wife happy for over 17 years. Your fantastic feedback is really appreciated and our dedicated team look forward to welcoming you again very soon.

"Disappointing"

1
18/09/2017

As my mum has had a bad few years with her own illnesses and family bereavements, my father decided to spoil her, along with myself (daughter) and daughter in law for a Spa weekend. This cost £165 per person and included 2 x 25 minute treatments, use of the Spa facilities, overnight stay in separate rooms, dinner to the value of £30 each and breakfast the next day. We met at the bar to have lunch, there was a large group of men there for a private function, who were loud, brash and swearing a lot! Lunch itself was average. We were too early to check in (3pm which seems awfully late), but the Spa did let us in an hour early. I asked for robes and slippers and were told these were not provided but a towel (small!) was given, no-one showed us around and the Spa, and as the layout is very disjointed it was a struggle to find the rooms. You can hear the bar below in the chill out room. The swimming area has a weird carpeted area that was dirty, dead flies on the floor and used water cups lying around. We saw lots of people with robes and slippers so went back to reception and asked again (different person who gave them to us). The treatments were nice but felt rushed. A hard sell to try and purchase the lotions with their recommendations. No short relax after a massage, went straight into the next treatment and then made to feel you had to leave the room quickly. Used towels, robes and slippers are strewn all over the changing room benches and floors as there is nowhere else to put them. The evening meal was very tasty, but portions were small and £30 limit per person didn't go very far! The staff in the dining room were all very pleasant. The 3 rooms were very different, I was in room 10 on the ground floor, a single bed in a dated room, but the bathroom was new and clean. The window was warped and didn't close and this did concern me from a safety aspect, on the ground floor, on my own!! The other two rooms (131 and 143) were slightly bigger, one had air con out of the 3 rooms, only one room had a robe in out of the 3, but unfortunately both these rooms were very noisy at night and seemed to have a constant stream of people walking past. This did not call for a good, relaxing nights sleep! The breakfast the next morning was average. Overall a disappointing stay considering this cost us in excess of £600 for one night, at this stage I wouldn't recommend the hotel or the Spa :-(

"Lovely Sunday lunch "

4
17/09/2017

We had the Sunday carvery which was very nice. We had drinks outside first in a beautiful setting. The food was good with good choices of meat,veg and vegetarian and the staff were very nice and helpful.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Sunday is the perfect day to relax and spend some time with family and friends over a delicious Sunday lunch and there's no better place to enjoy this great British tradition than Moor Hall, whether you choose the elegant 2 AA Rosette Oak Room restaurant (open 12 - 2pm) or the more informal Country Kitchen carvery (open from 12 – 9.30pm). Our sunny Terrace, with its fabulous views over the surrounding golf course is the perfect spot to relax and enjoy an alfresco drink or a meal. So pleased the weather stayed dry for you! We hope that you will come back and visit us again very soon.

"An oasis after the hurricane"

5
14/09/2017

My wife and I booked a two night stay to make up for having to return early from Florida due to hurricane Irma. The hotel is very impressive in appearance and the staff courteous, welcoming and efficient. Our room (we were upgraded to a Junior Suite) was luxurious, very spacious with a king size four-poster, spa bath and shower. The spa facilities are good, with a decent-size pool, steam room and sauna. Spa treatments are very popular but my wife managed a treatment on the morning we checked-out. Breakfast was excellent with just about everything you could think of well presented and good quality. The restaurant and carvery were also excellent. The carvery was particularly good value. Overall this was a great couple of days and somewhere we would definitely come back to.

"Lovely location - pity about the room"

3
14/09/2017

Hotel - beautiful, setting - outstanding, staff - excellent, Room - letdown We booked this for a couple of days stay and must admit the setting, location and hotel itself are outstanding. The only thing that let the stay down was the room itself. Tea making facilities in the room - Very cheap kettle left on a tray Bathroom - Needs to be updated - shower run from the bath taps - very poor water pressure Door to bathroom - cheap handles and no lock Cleanliness of the room - bedding had dirty mark on it the first day we arrived and this was not changed for our second day Menu's in bar - all sticky and could have done with being replaced with new pages as very tatty and well worn

"Wonderful stay"

4
13/09/2017

On a business trip from New Zealand, was booked in at Moor for 10 nights... let's just say we were sad to leave because service throughout was warm, caring and yet professional. It is quite obvious that the same standard of excellence is carried through all the various parts of the hotel... from Reception to all three eating areas and the bar lounge. The AA restaurant is fantastic and a real treat.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
WOW. Thank you for taking the time to post your fantastic account of your 10 night stay at our family owned country house hotel, I am delighted that you were very impressed with your Moor Hall experience during your business trip from New Zealand. The hotel has remained family owned for over 50 years, and we believe that it is this personal touch that sets us apart. Our staff are extremely dedicated, and I am delighted that you experienced first hand, how much they enjoy making our guests happy. If you visit the UK in the future either on business or for pleasure, we hope that we will have the pleasure of welcoming you to Moor Hall Hotel & Spa.

"Charity Event"

5
12/09/2017

Leonard Cheshire Disability, Greenacres, held a gala at Moor hall for out 100 year anniversary, we started planning 12 months ago and have had nothing but support the whole time, the event itself was seamless thanks to the team, Karl & Jamie an the ladies who helped set the room up with us in the morning. Georgia & Joanne were great support, thank you again, guys and we will be booking our next event with you!!

"Pretty good"

4
11/09/2017

Stayed for two nights. Nice building, great staff who were all really helpful, a clean comfortable room in which everything worked. There was plenty of storage in the room & it was very quiet. Ate in both the bar & the carvery but not the restaurant, which was a tad expensive. Food was nicely prepared, tasty & service was quick enough. Breakfast had a wide range of choices & if you want a full English the scrambled or poached eggs are cooked to order. In addition I used the pool & sauna. Staff again helpful & facilities were good, pool was at a comfortable temperature & almost empty so fine for swimming lengths. The hotel was very busy when I was there & sometimes there were too many small kids in the bar, but perhaps I'm a grumpy old man, but if the kids weren't there it wood have got an excellent. Would definitely use again.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Our family owned country house hotel is a very popular retreat, and our dedicated team work very hard to make all our guests happy during their stay. We are pleased you enjoyed the extensive facilities in our Leisure Club, great service from our helpful staff, tasty food in our Lounge Bar and Country Kitchen restaurant, and were impressed with your clean and comfortable room. Our attentive team look forward to welcoming you again in the near future, and hope that we can look forward to an excellent 5* rating.

"Newbag weekend"

5
06/09/2017

What a delightful hotel full of character and very welcoming. Jenny and JR were extremely friendly and served us a magnificent breakfast. Room was really good and by booking direct we were upgraded. Well done Moir Hall.

"Ruby Wedding Anniversary"

5
06/09/2017

My wife and I have just spent a weekend break to celebrate our Ruby Wedding Anniversary, we had a wonderful time,On Saturday evening we had a Three course carvery meal with plenty of choice for everyone, Chantel was our waitress for the evening and made us feel very welcome and gave excellent service,the hotel's breakfast was also excellent.On Sunday the day of our Anniversary we booked a table for 15 for the family to join us,everyone was very impressed with the service and quality of the food we had a wonderful day with the help of Julian and the other members of staff.Our room was very clean and comfortable with everything you require.Thank you to all the staff that made our day special. best regards Paul & Millicent Miller

"Brilliant Meal for 70th Birthday"

5
06/09/2017

Visited the Country Kitchen Carvery at Moor Hall for my grandads 70th Birthday. The staff were very helpful in decorating the table and taking care of our cake. We were seated at a large table in a room separate from the main dining area which was great for us as a group of 14 who were quite loud, we knew we weren't disturbing any other diners. The food was delicious. Would definitely recommend for a special birthday!

"80th Birthday"

5
05/09/2017

Big thank you to Pedro and his team for making my Dad's surprise party perfect. Nothing was too much trouble ,staff attentive and food was great. He had a wonderful time and will remember for along time. Thanks again.

"Afternoon tea "

5
05/09/2017

Enjoyed a lovely afternoon tea yesterday for my daughter's pre-birthday and we were very well looked after by Angie. It was nice to return to where I got married 32 years ago and to see the different changes.

"Our wedding day 27/08/2017"

5
31/08/2017

Me and my husband got married at Moor Hall Hotel bank holiday weekend. I arrived on the Saturday afternoon and from then on the service was out of this world. From start to finish on the day of the wedding everything was perfect. The venue was beautiful, the gardens looked so well kept and all the guests complemented on how nice the food was. We had a lot of guests stay over night on the Sunday and again they all complimented on all the facilities and how lovely the staff were. A massive acknowledgment to Jamie, he made sure our day went perfectly. He was so friendly and he made us feel so special on our big day. He is an absolute credit to Moor Hall. I honestly cannot fault this venue our wedding day was absolutely perfect and would recommend to anybody looking at getting married here. The only sad thing was it had to end! We will be returning to Moor Hall for our first wedding anniversary! I cannot fault this venue. All the boxes were ticked!

"Fantastic stay!"

5
30/08/2017

Arrived from an early Monday morning train and I was welcomed to check in by the General Manager, Sam Goss. This set the tone for the stay in a lovely hotel that offered a great service. The girls on the desk were always so welcoming, the ladies in the Country Kitchen so attentive, the simple things really making a difference! The stay was topped off by a fantastic evening involving a Whisky experience with Hugh Boyd and his team, followed by a delicious tasting menu. Ps. The in room welcome amenities really were a brilliant touch.

"Step back in time."

5
30/08/2017

We had not know of this hotel before, but were looking for something a little more stylish close to Walsall, to visit our parents. We saw a really good offer on line. It included two nights stay, first nights evening meal and two breakfasts, plus use of spa facilities. Not knowing the area very well we relied on the satnav, which wanted us to use the toll road, this would have cost £5.50 each way. We knew that the A5 rans parallel, so continued along A5. When we got closer to Sutton Coalfield we passed the exit to toll, which would have probably been quicker if we had been in a rush. We travelled along A38 using satnav to. We turn left off at the hotel sign. (The satnav advises take next left) but the turning we had taken took us along a road though beautiful golf course. Arriving at hotel we turned right into carpark. If this one is full carry on along side of building to rear carpark. You can enter hotel from both carparks. The reception staff where so welcoming and advised us we had had a room upgrade, told us information on dinning and direction to our room. As we walked through more staff offered us help and directions to our room. The spacious suit was beautiful. It was designed to suit disabled or able bodied like ourselved. Massive beds making superking size, each with own duvet. Two easy chairs and side table. There was also fridge, tv, radio, wardrobe with two white dressing gowns and slippers for our use. Kettle and an abundance of complimentary tea, coffee, drinking chocolate, biscuits, milk, sugars and not to forget orange and mint chocolates. The shower room was massive, again with complimentary toiletries, As you can probably tell we were impressed. The hotel just kept giving. The evening meal in the Country Kitchen restaurant was a carvery meal, it was delicious. The staff where so polite, attentive and funny. How lovely. The conservatory to the rear is a tranquil place to sit and the entrance to the gardens and woodland. This is where we met Carl the gardener, he told us a little hotel history and discussed the gardens and flowers. He made us very welcome and aware of how much he loved his job. We didn't have time during our two night stay to use spar, so will definitely be booking a return visit. Now a days manners are forgotten and the moto, that the customer is always right dosn't exist. Not at this hotel. We received nothing but polite, attentive, courteous,caring, attention from all of the staff. It was like stepping back in time. Wonderful! Would highly reccommend.

"Customer Service ????"

1
30/08/2017

I have tried to book afternoon tea vouchers for an important family birthday. So I rang, made the arrangements and informed that the vouchers would be sent. I then waited and waited made a second call.. to be informed that they would be sent through... they were except the staff member sent the same vouches through twice. Last year I book a spa treat for my Mom - guess what the spa called on the day and cancelled the booking. Two years ago I booked a party of 25 for sunday lunch to celebrate a a family birthday - it was a disaster. My advice to anyone booking an event at this hotel - is to cancel it and book somewhere else - at every level there is incompetent mis-communication.

"A fantastic way to celebrate Mom's 70th"

5
28/08/2017

It is the second time that Mom and I have stayed at Moor Hall and both times have exceeded expectations. The staff were all so friendly (reception, spa and restaurant) and helpful and we could not have had a better celebration for my Mom's 70th birthday.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
WOW. So pleased we have exceeded your expectations during both visits to Moor Hall Hotel & Spa. We have remained a family owned business for over 50 years, and we believe that it is the personal touch that really sets us apart. Your kind comments have been passed to our dedicated team, and they are thrilled to learn that their positive contribution helped to make your Mom's 70th birthday celebrations to special. We look forward to welcoming you both in November. Best wishes and thank you for your continued loyalty.

"Afternoon Tea"

4
23/08/2017

We went to celebrate my dad's 80 birthday. The service was excellent especially by Angie . She made sure we were looked after . The Afternoon tea was lovely but if you are a ceolaic and need a gluten free option be warned the sandwiches were lovely but the cakes which we all go for on a afternoon tea .... was only 2 pieces of chocolate shortcake and 2 chocolate cookies which was very disappointing they could have made more effort . However the 1 handmade scone with clotted cream & jam was lovely . Overall though it was a great afternoon out !

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for your Dad's 80th birthday celebrations, so pleased you were well looked after and overall it was a grand afternoon out. Chef and his imaginative team are always happy to cater for our guests with special dietary requirements, and I am sorry that you found the number of chocolate shortcake and chocolate cookies disappointing, however I am pleased that the handmade scone with clotted cream and jam was delightful. It is always our policy to encourage feedback as this help us improve our serivce to you in the future, and your comments have been taken onboard. We hope that you will consider a return visit in the near future when you will be well looked after. We look forward to welcoming you.

"Lovely break away"

5
22/08/2017

Wife and I had a lovely 1 night stay at the hotel. Friendly staff, nice standard room, comfy bed, powerful shower, TV worked well, pool was clean and nice,breakfast was lovely. Would highly recommend for a couples night away. We didn't stay for dinner but a short drive away we went out for dinner and to the cinema. Would definitely stay again, Thank you

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
So pleased you both enjoyed your Moor Hall experience, your lovely feedback and kind recommendation is really appreciated. We look forward to welcoming you and your wife again in the future.

"Relaxing stay in a pleasant place"

5
22/08/2017

Thanks to really helpful staff that we got here: original booking was for July and was meant to be unamendable, but when husband's work made that impossible, the staff were more than welcoming changing us to this weekend, even giving us a choice in fact. Many thanks to Katie! Enjoyed the spa - small but very clean and well maintained (though the Jacuzzi was out of order.) Very pretty terrace area which must be a lovely place to sit on a sunnier day. Interesting building with lots of little rooms - built with brewing fortune in late 1800s. Good choice of dinner in the carvery and a substantial breakfast - locally sourced food, including honey, was a plus. Very easy to get to from the motorway, though actually its more in the area of Mere Green than Four Oaks if you are using a map rather than GPS! Now we have located it, we will definitely be there again.

"Great stay"

5
21/08/2017

We had a lovely stay with lovely rooms. Angie in the lounge bar was great at looking after us whilst having our afternoon tea on the terrace. Food was lovely and we'll presented. Angie even arranged a cake with a candle and a decorated plate and had 2 more of the team join her to sing happy birthday. Would definitely stay again as really enjoyed using the pool and facilities and the evening meals were lovely.

"Helpful staff"

4
20/08/2017

We spent a night here recently and thought that the staff were all very friendly and helpful which was great. We had a standard room which was comfortable with plenty of space. When we arrived, we could hear people talking in a room close by and the sound of someone taking a shower. We were apprehensive that we would be disturbed by noise overnight, but in fact it was quiet despite poor sound proofing. Some toiletries would have been nice, though there was a soap dispenser on the wall in the shower. There was air conditioning, tea, coffee, biscuits and chocolates. Plenty of parking. Breakfast was served in the country kitchen and was good - fruit, yoghurt, granola, cereals, juices with toast, croissants and a full cooked option if wanted. All in all, a very pleasant stay.

"Very good"

5
17/08/2017

Went there on a groupon deal same menu for all diners. The food was excellent the service top draw. It's decor is old fashioned but it adds to the night out you can hold a conversation overlooks the golf course. Had drinks on the terrace beforehand. Not a place for children a place for grown ups who enjoy good food and conversation. Well worth a visit.

"Afternoon Tea "

5
17/08/2017

A lovely afternoon tea. There were a full range of cakes and sandwiches (egg, smoked salmon, ham, beef) all were really fresh and had lots of filling. We had a cold fizzy glass of prosecco and English breakfast tea. We sat outside in the sun and it was lovely and relaxed.

"Desperate to find a good hotel in Sutton Coldfield or surrounding area."

3
16/08/2017

This was a business trip and my colleague booked the hotel for me. Whilst it is not inexpensive the rooms were more like a Motel room. The hotel obviously caters for large weddings and functions - When I stayed Hallmark were hosting some type of event. It lacks personal service. I did not try the restaurant during my 4 night stay as I could only imagine the type of food I was going to get from the "mass catering" style of the place. Breakfast was interesting, I came down late about 9am and everything was very tired looking it has been out since 6am. I asked if the kitchen could cook me a fresh egg and I was amazed when the waitress actually walked across the small breakfast area carrying it on a spatular before dumping the egg on my plate. Seriously words failed me. I would say if you have to stay for one night its ok but don't expect anything more than very average and you will not be disappointed.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your review rollowing your stay at Moor Hall on business. I am very disappointed that there were aspects of your stay where we failed to meet your expectations. We clearly need to learn from these mistakes, and you can be assured that further training will be carried out to ensure we consistently offer all our guests a superior service in all areas of the hotel as this is not our usual high standard. Set in beautiful parkland, our four star country house hotel has 83 comfortable bedrooms, 2 restaurants (1 with two AA Rosettes), meeting rooms, beautiful grounds and a leisure centre with indoor pool and spa, making Moor Hall the perfect place for a business stay or a relaxing break. Moor Hall Hotel & Spa has remained family owned for over 50 years now, and we believe that it is this personal touch that sets us apart, and we receive many wonderful comments from our guests regarding our dedicated team who regularly go that extra mile to make all our guests feel special. I apologise that we didn't get it completely right on this occasion, but I do hope that you will allow us the opportunity to try and restore your faith in Moor Hall Hotel & Spa, and will consider returning in the future, when you can be assured that all your needs will be looked after by our dedicated team.

"Birthday weekend"

4
15/08/2017

Stayed here recently to celebrate my birthday, my husband had booked a spa package. Our allocated room was on the ground floor and overlooking the car park, it was also quite dark. We did ask if we could be moved but the hotel was full due to 2 weddings so we accepted it. A plate with chocolates and a piped message of Happy Birthday and a card was in the room which I thought was a nice touch. Breakfast is chaotic and held in a very small area. Service was slow and we had to dodge the waitresses who were too few and charging around with trays etc. There is an ample selection of foods. We ate both nights in the Oak Room, the food was very good and nicely presented but the room lacks atmosphere and the staff are not consistently attentive. We were left to pour our own wine whilst staff fawned over 1 particular set of diners, so not the kind of service I would have expected. We also used the bar area. The menu boasted of a range of spirits including rum but there was only 1 rum available out of a choice of 3 or 4. The bar in general did not seem to be very well stocked and drinks are expensive. We had treatments in the spa which were very well carried out and value for money. The pool area is not the largest and it was very busy at times, but the water was warm. There is a sauna and steam room as well. Overall this was a nice weekend but slightly let down by breakfast experience and general service.

"Brilliant Staff"

5
14/08/2017

We had an over night stay on a Groupon voucher never been to Moor Hall Hotel before but would definitely go back due to the wonderful staff especially Lorenzo the chef @ breakfast & Jen one of waitresses.The buffet was constantly being topped up with hot freshly cooned quality food especially the sausages & eggs.The service we got was second to none we made to feel very welcomed.The hotel itself was a mix of old & new with tasteful furnishings,ample car parking, relaxing spa facility,decent size bedroom all very clean.All the staff were very polite & professional thank you all for making our stay a memorable occasion especially Lorenzo's great sense of humour.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your fantastic review following your first visit to Moor Hall Hotel & Spa. Our staff are extremely dedicated, and I am delighted that you experienced first hand, how much they enjoy making our guests happy. Jenny and Lorenzo really appreciate your lovely comments, and Lorenzo is delighted that you appreciated his great sense of humour, and hope that this will be the first of many visits to our family owned country house hotel. The team look forward to welcoming you again soon.

"24/7 Anniversary - our very special time"

5
03/08/2017

We booked direct with Moor Hall for a 2 night stay and were ok with standard double room Saturday night and change into a superior double for Sunday night. The hotel was to capacity as several functions were booked for this particular Saturday night. Having previously stayed in this superb hotel this was our top choice for our anniversary get away and happy to move rooms. Saturday evening was spent in the Country Kitchen enjoying excellence food and service that was exceptional from Andy, who was spot on and attentive. The pool and spa always a favourite of ours and as before was well maintained and enjoyable. Unfortunately upon returning to our room we noticed standards were not quite as they should have been. This had not been cleaned. Karl the night manager took care of these issues, bed changed and cleaned and more. Felling a bit disappointed, Karl understood this and the next day excelled himself and arranged our second night stay in the honeymoon suite. This completely turned out Anniversary weekend around. room 23, not the best, room 155 - awesome. Looking forward to our next stay. Thanks to Karl and Andy for making our weekend.

"Great stay for conference "

5
03/08/2017

Overall a very good stay at Moor Hall! Loved the personalised touches to our rooms and the genuine sense of hospitality displayed by the team. Clearly the GM Sam and his right hand man Hugh know what good hospitality it's all about. We stayed for a conference, but would love to come back in the future on leisure. Great selection of whiskey by the way!! Keep up the great work.

"Spot on for business stay"

4
02/08/2017

Efficient check in, nice rooms and delicious carvery. If you're working in or around Sutton c. This is a very good base. You will need your sat nav to find despite central location Pricing very competitive for area

"Sunday night stay"

5
31/07/2017

I received a voucher for a Sunday night stay that included use of the spa, a treatment, carvery evening meal and breakfast the following day. It was excellent value for money. I felt like I had been away for a longer holiday. The staff were very friendly and helpful; we were made to feel welcome from the second we checked in. The food was delicious and we enjoyed a walk around the grounds (between the heavy rain showers!). My only criticism would be the mattress was quite soft and the pillows were very firm which isn't for everyone. Overall it was a great stay and I'd love to return one day.

"Very Enjoyable"

4
31/07/2017

Using a voucher from Living Social I treated my wife to an overnight stay as part of her Birthday celebrations.The booking process and check in was very efficient as I didnt need to show my voucher and the receptionist was very helpful. The room was in the original hotel building and not in the newer extension so there was no view from our room other than onto a window opposite but notwithstanding that it was a good size and well decorated with all the usual equipment expected including a lovely large comfortable armchair ( not the usual small and uncomfortable type). The bathroom had had a refurb and it was really nice particularly the shower. We used the leisure facilities which were really nice with a good sized pool and a jacuzzi and steam room that operated as they should and in the latter case ; lots of hot steam.The evening meal was included in the deal and was in the Country Kitchen restaurant- very nice staff and the 3 course meal was good.I started with the Hors doeuvre and my wife the soup which she said was delicious.The only main course was the carvery which was excellent followed by a choice of cold desserts which all looked tempting.Our only slight issue was the bread roll which was very hard but was replaced immediately. Breakfast was also good with all that you might expect but additional options were available for a supplement- again the staff were all very nice and efficient.i should add the toast was made using thick bread which was toasted to perfection - not seen that before ! My wife thought her surprise present very enjoyable and so did I

"Golden Wedding Anniversary"

5
25/07/2017

The Hotel, the room in which the event took place,,the gardens and the glorious weather were all magnificent and contributed to the success of the day.Special thanks to Sam Davis -events co-ordinator,Pat Okeefe-duty manager and her two little helpers on the day, Katarina and Hannah .Excellent service from them all. My wife and myself would not hesitate to recommend Moor Hall to anyone who is contemplating a forthcoming event and is searching for a suitable venue. regards Val and Dave

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
May I take this opportunity to extend my congratulations to you both and to thank you for choosing Moor Hall Hotel & Spa to celebrate your Golden Wedding Anniversary. Your kind comments are really appreciated, and have been shared with those staff members who offered your party such exceptional service. We are very proud of our hardworking team and the service they offer our guests, and I am delighted that they helped to make your day with us so special, and one that will remain long in your memory. I hope you will choose Moor Hall for future celebrations, when you can be assured of our very best attention

"Excellent stay for 3 days"

5
25/07/2017

Fantastic hotel, and amazing staff. The service that me and my colleges received over my 3 day stay at Moor Hall was second to non. The décor of the hotel was elegant and very accessible. The General Manager had a presence that made the hotel feel at ease. I loved every part of my stay and will be returning in the future.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Our guests are very important to us, and I am delighted that you and your colleagues received a very warm welcome from General Manager, Sam Goss, and our dedicated team during your visit. The Moor Hall team finds such wonderful feedback both rewarding and motivating, and we are delighted that you all enjoyed your Moor Hall experience so much. We look forward to welcoming you again soon.

"Amazing hospitality"

5
25/07/2017

A group of 20 on a two day training at Moor Hall. Check in was smooth. The GM Sam helps in carrying my luggage to the room - impressive I must say. The staff were very welcoming and well organised. The meeting room facilities were excellent. The hotel organised a whisky tasting which was brilliant. Food was great. A warm atmosphere within the hotel. A great location for business and leisure. Can't wait to visit again.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
WOW. Thank you for your wonderful review. Our staff are extremely dedicated, and I am delighted that you experienced first hand, how much they enjoy making our guests happy. Your lovely comments are really appreciated and have been passed on. With 83 comfortable bedrooms, 2 restaurants (1 with two AA Rosettes), 6 meeting rooms, beautiful gardens and grounds and a leisure centre with indoor pool and spa, Moor Hall is the perfect place for the business or leisure traveller. We hope to be able to welcome you and your colleagues to Moor Hall again in the near future.

"Afternoon tea"

5
23/07/2017

Fantastic experience. Angie is the perfect host explaining all the food items and nothing was too much trouble. She even fetched a cake box for some items we simply couldn't eat. A very pleasant way of spending Sunday afternoon. Thanks angie and thanks moor hall.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am so pleased that you enjoyed your Afternoon Tea experience when you visited Moor Hall last Sunday. Our hardworking staff really do appreciate the great feedback we receive, and Angie is delighted that her contributions helped to make your Afternoon so enjoyable. Thank you for your wonderful review, we hope you will come back and enjoy another idyllic afternoon with us very soon.

"Grand hotel in Mrs Webb's Day"

3
23/07/2017

Beautiful hotel. Had a good-sized room with AC, large windowed bathroom with classy bathroom suite though the more recently installed shower unit cheapened the effect and there was a smell of drains at times. Minimal toilet paper/tissue provided and be aware that no toiletries are offered as in similar standard hotels. The runner across the bottom of bed had been torn and poorly sewn and a drawer knob fallen off the dressing table plus there were iron marks on the carpet. Managed to sign in on the free hotel wifi service in the room for about 5 minutes over the two-night stay. We were informed that this was not usually a problem and handed a telephone number for the provider to deal with it ourselves. The 'Do not Disturb' sign on your door does not mean that staff do not enter the room if they think it is vacant. The electronic room keys refused access and so there was a long trawl back to Reception. The procedure for entering the spa area could have been clearer, as we spent time searching for old pound coins for the locker to then be told that we could actually 'purchase' a token instead ... and on the second visit, time was spent searching for the room key until it was realised the desk must have held onto it after being asked if they could see it. The jacuzzi was full of foam each day, yuk. Some of the staff in the hotel could be more customer focussed. The restaurant area, however, was very nice, clean and with timely, helpful service. Without going into our full experience, our distinct impression was that many of the finer details were lacking since Mrs Webb's day and we were sad to see that her memorial garden was neglected ...

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
The team at Moor Hall work very hard to offer all our guests a superior service in all areas of the hotel, and our focus is always attention to detail, as it was in Mrs Webb's day. All feedback is important to us as this helps us improve our service to you in the future, and your comments have been taken onboard. If you would like to discuss your stay further, please contact Sam Goss, General Manager, on 0121 308 3751 or [email protected] Thank you for taking the time to post your review, we hope that you will choose to return to our family owned country house hotel in the near future, when you can be assured of our best attention.

"Excellent day for a hen party"

5
21/07/2017

We came here as a party of 10 for a hen party and we all had an excellent day. As we arrived we were greeted with breakfast in our own private room. Then we went into the spa where the facilities were very clean and relaxing. We had lunch at 1.30 where again out party had our own room and the staff were extremely helpful. They provided us with a buffet and when the Hen advised she was vegetarian they bought out sandwiches made especially for her and could not do enough to help. We all then had a facial which was very good and all the therapists were lovely. All of us said we will definitely come again!

"Outstanding service and facilities at Moor Hall Hotel"

5
20/07/2017

Our 3 day visit to Moor Hall was fabulous. We booked a superior twin room which was beautifully furnished with all the amenities and we were delighted with the extra large bathroom with bath & shower, comfort height toilet and telephone, which was so helpful for my disabled mum. We had not requested a disabled room. Throughout our stay the staff couldn't do enough to assist us and their friendly helpful manner was wonderful. Spa - amazing! 10/10

"Not all rooms have air conditioning!!!!"

3
20/07/2017

Booked in for a birthday present for husband on a very hot 17th July I had prior to the day been offered a upgrade to a superior room. As the hotel details had stated air conditioning I was expecting it but no the room we where put in had NO air conditioning not even a fan only open windows to try and cool us down! So we had a very hot uncomfortable night and little sleep because of it. Don't get me wrong it's an fantastic hotel for a wedding or spa day the country kitchen has great food and amazing staff (Alice and Andy) but I wouldn't stay again unless I made sure the room I had did have air conditioning. So make sure when booking that you are guaranteed a air conditioned room.

"Welcoming and friendly stay"

5
19/07/2017

Stayed at Moor Hall for 2 nights as part of a training course with 15 others. Sam was the most welcoming GM, greeting me at the door and showing a real interest. The conference room was light and spacious with aircon. Terraced outside was a fantastic place to sit and have a few drinks before dinner. The dinner itself was superb, we all had the tasting menu and each dish had a great depth of flavour. The service throughout the hotel was exceptional, the staff all clearly had great passion. A special mention to Sue at breakfast and Hugh for a great whiskey tasting. I do hope I can return.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Sam is delighted to have been able to welcome you personally to our family owned country house hotel. At Moor Hall Hotel & Spa, we pride ourselves on offering our guests a superior service in all areas of the hotel, and we are delighted that you were extremely impressed with your Moor Hall experience, and your thanks have been passed onto Sue, Hugh and our passionate team. We hope that you will choose to hold future training courses at the hotel. All rooms can be adapted to your needs in terms of layout and equipment, and our friendly and flexible team will be on hand to ensure that everything is exactly as you need it to be We look forward to welcoming you.

"Lovely hotel, fantastic service"

5
18/07/2017

I had a pleasure of spending 2 nights in Moor Hotel hotel. From the moment we entered the building till the check out it was amazing experience. Fantastic hospitality and warm service. Big 'thank you' to all breakfast ladies who went above and behond to make us feel special and to Hugh for brilliant whiskey testing.

"Golf trip"

3
14/07/2017

Overnight stay in between rounds of golf. Hotel has lots of character, which can be a good thing. Room was OK but free wifi did not work. Bar was pleasant with patio overlooking the golf course. Breakfast was plentiful but not great quality. Good value for the price, though.

"Overnight stay"

4
13/07/2017

Have stayed here a few times and no complaints. This stay was a little disappointing as the bar appeared disorganised. I ordered a bar meal and after a wait of 45 minutes was told that what I had ordered was not available. Total weight of 90 minutes for a bar meal is not good. The spa was relaxing and the staff courteous as always with the exception of the night desk staff member who was a little dismissive of a query I made. Breakfast very good as usual.

"Fantastic stay"

5
13/07/2017

Thoroughly recommend this venue. We stayed with friends for two nights and really enjoyed the lovely gardens, the terraced bar on a summer's afternoon, the fantastic breakfast on offer and superb leisure facilities. What really makes this place though are the incredibly friendly staff - nothing is too much trouble and the kids were made to feel every bit as welcome as the grown up's. A lovely lady called Angie who served us food on the terrace epitomised this. We found the stay to be good value for money and if I were to sum this place up it would be to describe it as a 'posh place without the stuffiness'. Thank you all.

"Cousins wedding breakfast"

5
11/07/2017

A fantastic beautiful hotel that.boasts it's fabulous golf course. We had the. Pleasure to be there because it was Mr And Malts Carters wedding day. The food service was excellent and waiting staff on point. Would definitely visit again

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Set at the end of a long tree-lined drive in delightful surroundings and convenient for local churches, the hotel's sweeping lawns and historic sunken garden provide a unique and picturesque backdrop for wedding photographs. Attractively landscaped grounds in the summer and open fires and oak panelling in the winter set the perfect romantic scene. Our professional and experienced wedding organisers advise the Bride and Groom on every tiny detail of the arrangements to ensure their wedding day will be happy and carefree, and our fantastic team are delighted that you enjoyed all aspects of Mr & Mrs Carters special day, and hope you will consider a return visit for a special occasion of your own. Thank you for taking the time to post such an amazing review.

"Brilliant!"

5
10/07/2017

We attended a wedding 3 weeks ago and stayed at the hotel for the weekend and it was amazing, especially the wedding! A big thank you to a young lady who served us at the wedding breakfast... I think her name was Yaz or Jaz? who wore glasses and her hair was in a bun. She was so polite and nothing was too much for her. It is always a positive when your waitress has a massive smile on there face. The day after the wedding breakfast, we bumped into her around the bar area and Yaz came over and asked if we was okay and enjoyed our stay so that was a lovely gesture too. Thanks so much, you made our stay very enjoyable!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your wonderful 5* review following your visit to Moor Hall to attend a wedding breakfast. Our fantastic team regularly go out of their way to make our guests feel special, and Jasmine is thrilled with your wonderful comments regarding her first rate service, and she hopes to be able to welcome you again very soon.

"Excellent! "

5
05/07/2017

We came here for some quality down time to chill and relax! Can not fault anything! Room is great, spa and leisure is great!! All the staff are very helpful and friendly! We ate in the country kitchen restaurant and in particular Andy was amazing! He couldn't do enough for us and was very kind and helpful! Great food, great people, great place! Would recommend this hotel! :)

"Classic Afternoon Tea"

5
02/07/2017

Classic afternoon tea this afternoon in pleasant surroundings on the terrace. Angie, Bar Supervisor who was mainly our waitress throughout the afternoon was very attentive, nothing was to much trouble and made us all feel very welcome. Angie including two other members of staff sang happy birthday to the birthday girl which was a complete surprise and the overall experience was excellent. Cannot wait to return again soon.Thank you Angie for an excellent job.

"Spa Weekend Package"

1
02/07/2017

Hotel promised so much from the website and reservation team, however, failed to deliver. The hotel is extremely dated and tired, rooms were a disappointment. Spa robes & slippers supposed to be provided in every room and two out of our three rooms did not have them. Porters delivered promptly but my gown was wet. Received a call the day before having to rearrange spa treatments due to staff issues and we did everything to accommodate their requests. Pool area was small, watched a lady slip poolside as slippy, cups left on tables, not enough furniture, very untidy, no staff cleaning and ladies changing rooms utterly disgusting with wets towels, robes strewn everywhere. Treatment themselves were good and the staff, particularly Laura and Sarah were excellent. Never had a manicure led on a bed and it was not relaxing having to lean across for the other hand. Ridiculous. Oak Room restaurant front of house staff were rude and others were shown to their table, we were literally pointed at and told there is your table. Waiting staff were lovely. Strict dress code policy re no jeans yet a table were joined by a couple later in the evening wearing jeans and nothing said. On a set amount for evening meal as part of the spa weekend package, for which we paid extra towards, no change offered when I paid the extra! Breakfast room was lovely, as were the staff, and food quality excellent both at breakfast and the evening meal. Would definitely not recommend this hotel to anyone or ever return. Not a relaxing, stress free break as it should have been.

"A real Jewel in a wonderful setting"

5
01/07/2017

We had an overnight stay at this wonder jewel. It is set in beautiful grounds up a private road overlooking a private golf course. The hotel was an old manor house and in the main areas, reception, the bar etc it maintains the old character of the house. But in the bedrooms, the hotel right up to date. We stopped in a superior room, that was spacious with a king size bed. Immaculately clean with all the amenities you need, teas, coffee, mini bar etc. We had a wonder around the gardens after a lovely lunch on bar terrace overlooking the golf course. We discovered the peaceful secret garden with its water feature and sat for a while just listening to the birds. There is a spa, gym and pool, and whilst we didn't use them, we did have look round they looked very impressive. In the evening we had a meal in the Oak room. It had a wide variety of choice, that was so tasty that left you wanting more. The service was excellent, Chloe our waitress was polite, curious and helpful. She's a credit to the team. In fact all the staff from reception, the bar staff, and right through the cleaning team are a credit to the hotel. What an excellent experience. We can't wait to go back. If you need to stop in the area, I thoroughly recommend this hotel.

"Beautiful family meal"

5
01/07/2017

Booked this meal sometime ago for a family event. Can't believe how beautiful the experience was, the food the staff in particular Andy who couldn't do enough and Shaneece who made a real fuss over my child whom been the reason for our gathering. She even wrote a greeting on a plate in chocolate with a slice of cake for him! We had our wedding in this hotel 10 years ago and it's as good today as it was back then. We are already looking to plan more gatherings after today's experience. Thank you guys

"Afternoon tea"

5
28/06/2017

Me and my sister's booked the afternoon tea package to take our mom and i must say the experience was amazing. When we arrived we were greeted by friendly staff and shown the way to the spa area. They explained the day and took us to a quiet bar area where they served us tea, coffee and orange juice before showing us round. We went into pool area which was very clean and relaxing, there was also a Jacuzzi sauna and steam room we could use. We went upstairs for our treatments we all had back massage which we all loved and all staff were so nice, they even allowed us to book a last minute treatment for our mom. After our treatments we got ready and went to the bar for afternoon tea. Angie who was so amazing took us to a different roin

"Girls Night In package"

4
27/06/2017

Twelve of us booked a Girls Night In package to celebrate a friends 40th birthday. This included use of the spa, dinner in the Country Kitchen, use of a private lounge to watch DVDs, and overnight stay and breakfast for £64 each. Overall, the package was excellent value for money, but it was a bit hot and chaotic in the Country Kitchen, and the DVD player didn't work properly so we had to watch Dirty Dancing through a green filter. Some of the staff seemed unfamiliar with both the DVD player and the Girls Night In package and it took well over an hour to get things sorted. Breakfast in the Oak Room was chaotic too with not enough staff to clear the tables and keep the food topped up. The rooms were a good size but looked like they hadn't been refurbished for a number of years. Overall, this was a good value stay though and I hope these minor issues wouldn't re-occur if we go back again.

"Quiet and relaxing break"

5
26/06/2017

One of our sons gave us a "spa day" as a Christmas present and when we researched places to spend our spa voucher we found this hotel. We decided to add an overnight stay to our spa day and make a weekend of it! Approaching along the drive, the hotel is quite secluded. Our first stop was the spa where we were warmly greeted and settled in for our day - beginning with breakfast which was very welcome after a long drive. Then we changed into our robes and went off for our treatments followed by a long swim in the lovely pool. Lunch was also part of our spa day and then we just loafed around in the spa rooms until late afternoon. Such a lovely relaxing day; the staff were helpful and welcoming. We then checked in to the hotel itself. Our room was large with a comfortable seating area with an armchair and a small sofa. The TV could be moved to face either the seating area or the bed. The bathroom was ample and well-supplied with toiletries. In the evening we had a drink in the bar where the staff were welcoming and helpful then we ate in the carvery restaurant. The restaurant was comfortable and the food was very good. A good selection of roast meats and a variety of side-dishes; desserts were on offer but we were too full with dinner to take a dessert! Breakfast the following morning was ample and delicious. All the staff we met were helpful and pleasant. The hotel was quiet and relaxing, despite a very large lunch event taking place, and the public spaces were comfortably appointed.

"Wedding stay"

3
25/06/2017

Always a lovely wedding at moor hall but it's in need of a refurb, looking tired and dated now. Our room was clean and staff all very friendly. Wasn't too keen on the breakfast after a night in the very hard bed!

"Good old fashioned sincere service"

5
24/06/2017

Two nights Visit , for our 30 th wedding anniversary , My wife and I both enjoyed the short break, every single member of staff we came in to contact with gave sincere genuine courteous attentive service, a real credit to the Hotel, room very clean and nicely decorated, very comfortable bed , highly recommended.

"Hotel and Spa"

5
23/06/2017

Booked this hotel as a surprise for my wife's for our Anniversary, I could not fault the hotel or service one bit. I booked the Jacuzzi room which was amazing the hotel had sorted flowers and Wine as requested and these were in the room on our arrival and there was also a card from the hotel wishing us a happy anniversary which i thought was a nice touch. The Spa was clean and relaxing and the spa treatments we both had were first class. Dinner in the country Kitchen was outstanding the choice was great and the carvery its self was one of the best i have been too (highly recommend). Happy with everything about this hotel and my wife is already booking up with her friends for a spa day.

"Very relaxing"

4
22/06/2017

On arrival we received a friendly welcome and having asked for a quiet room we were more than pleased with the one allocated. It was an upgrade to a superior with a lovely bay window overlooking the garden. We hit the heat wave and asked for only a top sheet on the beds which was no problem making for cool nights. As we were visiting a sick relation we found the room peaceful and relaxing after being out all day. As usual the breakfast was extensive with helpful and friendly staff, we dined in the Country Kitchen on one night but Mere Green the nearby shopping centre has been rejuvenated with coffee shops, bars and restaurants making it a buzzy centre. A visit we were not looking forward to ended up being a real pleasure.

"An astounding venue for a special day"

5
21/06/2017

My wedding took place in Moor Hall Hotel last April and I must say that they have done an impressive job in making a stunning reception for the occasion. They offered a big bridal suite and the facilities were perfect for photos. The food were served timely and tasted very good. Everything went as I wanted them to be and all the staff were helpful and friendly. I would like to commend Mr. Jamie Hall in his outstanding job in coordinating and being helpful to make the moment magical for me and my husband.

"Wedding"

4
20/06/2017

Beautiful hotel in a beautiful setting, upon arrival the receptionist was very pleasant and checked us in quickly and gave us the information for using the facilities. The room was loverly a nice comfy bed the usual tea making facilities. The bathroom was large and a nice walk in shower, they supplied a gown and slippers which came in handy. The. Hotel itself was very pleasing beautiful grounds and of course a great golf course. My only criticism was that they took 45 minutes to bring a sandwich which we ordered which I thought I was a little long to wait for . The evening for the wedding went well and was in a decent size room and had easy access to outside I woul definitely visit again and perhaps use the spa.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
It is really good to know that you were impressed by Moor Hall's lovely setting and you enjoyed the wedding celebrations. I am so sorry that you experienced a long wait for a sandwich, this is clearly not our usual standard of service, and I do hope that you will accept my sincere apologies. Our Head Chef and Bar Manager would like to be associated with my apologies. So pleased that this has not put you off a return visit, and hope that you will come back and visit us again soon, to enjoy all the lovely facilities that our family owned country house hotel has to offer. Thank you for posting your review and we look forward to welcoming you in the near future.

"Spa Day Experience"

2
17/06/2017

Booked Spa Day with my aunt. Spa was lovely. Fabulous treatments & attentive, friendly staff. What spoilt the day (which was a special Xmas gift) was lunch. We had to wait 45 minutes for a sandwich, despite having pre-ordered it on arrival that morning & despite reminding the bar staff several times. We even got attitude from the bar manager - he must have thought we were being awkward. Had to rush lunch & leave it unfinished to get to our afternoon treatments in time, which we didn't feel very relaxed for. It's a shame that such a day that cost almost £200 was spoilt by something as simple as a sandwich!!! We won't be returning.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
May I take this opportunity to thank you for your positive comments regarding our lovely Spa facilities and our friendly team; these are appreciated and have been passed on. At Moor Hall Hotel & Spa, we pride ourselves on offering our guests a superior service in all areas of the hotel, and I am very sorry that you experienced a 45 minute delay for your pre-ordered lunch. This is clearly not our usual high standard of service, and I understand how this would have marred the enjoyment of your visit, and appreciate how much you were both looking forward to your day. We take all feedback very seriously, and I have been informed that our Assistant Restaurant Manager has telephoned you to apologise and discuss your experience further. I can confirm that additional training will be taking place to ensure the issues that you have kindly brought to our attention are addressed immediately. We do hope that you will allow us the opportunity to try and restore your faith and will visit us again in the near future, when you can be assured of our best attention.

"Perfect Wedding !!! "

4
15/06/2017

Wow , we are both still so overwhelmed by our perfect best day ever !!! Moor Hall bent over backwards for us ! Inparticular we would like to point out the service we received from Joanne Dewhurt, she was out go to woman on the run up to the wedding and believe me we really did , I contacted her daily and nothing was ever too much for her !!!!!! Jamie who looked after us on the day of our wedding he was very professional and friendly and definitely made us feel at ease ! He was absolutely fab , talking ya through things the night before , the morning of and the day after !!!! Thank you! Last we would like to thank Pat Okeefe who again ensured we were very well looked after on the evening of our wedding , stored our belongings until we were ready to collect and generally ensured we were happy! Their were few minor downfalls - the breakfast service was slow , but we coped ! Haha The corridors to the bedrooms were absolutely boiling ! The bride suite of which I stayed in the evening before as well as the nighttime , wasn't cleaned and tidied very well after the first nights stay , I spoke to the cleaner in the morning of the wedding and asked her to clean the room and change the bed for me and my new husband she agrees but said she finished at 2 and I wasn't due to leave the room until 1.30 pm , I feel whoever cleaned it rushed and the room wasn't as clean and tidy as expected and the bed deffo wasn't changed but again this was minor ! The day was perfect , lots of people have commented on the food , so massive thanks to the chefs on 9th June ! Thanks for making our best day ever the best! Mr and Mrs Tallis

"Comfort, Value and Service"

5
15/06/2017

We recently stayed here on a Spring deal which included 2 nights' bed and breakfast, plus one evening meal in the Oak Room restaurant. Parts of the hotel need a little refurb and tidy, but overall our stay was perfectly pleasant for the price. The food was great, the rooms comfortable, and the grounds great for a little peaceful scenic stroll. From start to finish, the staff were helpful and polite, going out of their way to help with a number of special birthday requests. We also sampled the spa, which again was very enjoyable and relaxing. It's easy to get into Birmingham, and overall a great option if you're looking for somewhere to stay nearby.

"Overpriced and nothing special and positively terrible for vegetarians!"

2
14/06/2017

Family event was held here. At £22 a head I expected more than poor quality sandwiches, most of which were egg and all of which had next to no filling in them. Moor Hall might be surprised to hear but lots of vegetarians don't eat eggs. As for the bar, there was a very limited choice and the prices were astronomical. Best to avoid unless you want to be ripped off, especially if you are vegetarian.

"Fantastic"

5
14/06/2017

Staff and other hoteliers were extremely friendly. The environment was very clean and tidy. Overall I would recommend. Very relaxing environment and beautiful setting. Breakfast was great. Room cleanliness was perfect. All in all a fantastic hotel. All staff should be proud.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
WOW. Thank you for your wonderful review. Our staff are extremely dedicated, and I am delighted that you experienced first hand, how much they enjoy making our guests happy. Your fantastic feedback is really appreciated by our hardworking Moor Hall team, and we hope you will come back and visit us again very soon.

"Wedding celebration"

5
13/06/2017

Very friendly staff professional went on and above to make my small wedding celebration very special room decorated great food excellent staff great We also stay overnight and attend the shows which also are excellent value Breakfast the best Will deco go back

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall Hotel & Spa for your wedding celebrations, may I take this opportunity to congratulate you both on your marriage. Memories of this wonderful day will last a lifetime, and we are thrilled to have been part of all the planning, leading up to, and including your special day. Thank you so much for your fabulous review, on behalf of everyone here at Moor Hall, we would like to wish you both a long and happy life together. We hope you will choose to return to the hotel to celebrate your first Wedding Anniversary next June!

"Conference and Overnight Stay"

5
08/06/2017

We visited Moor Hall Hotel & Spa for a conference and overnight stay 6th & 7th June, the hotel is very good, very spacious and has lovely view over the grounds and golf course. The conference facilities are very good and the bedrooms have everything you need and were very comfortable. All 28 of us ate in the carvery restaurant and were very well looked after by Andrew Faulkner, he kept us all informed and organised over all three courses. He was very professional but also had a fantastic personality. He did a great job.

"Lovely, relaxing couple of nights away"

5
06/06/2017

Turned up a little early to book in- apologies from receptionist as room was not ready booking in was from 3pm we got there at 1.45.asked to come in about 20 minutes room should be ready- went to the bar as you do- returned 30 mins later room was ready-as we were Best Western loyalty card customers even though we booked the room through Tesco vouchers we had been upgraded to a Superior room. Bit of a walk to the room but no prob's was offered a valet to take our bags to the room. Entered to a lovely clean room quite a big room with a massive queen size bed, lovely big bathroom very clean, lovely view from our room overlooking the gardens and the golf course. 2 restaurants the "Oak Room" quite posh and nice to see a dress code in place, there is also the "country kitchen" restaurant which is a cavery but so much more,a nice and relaxing place to eat. The bar was nice with oak panelling and was well staffed. You can order sandwiches/snacks/crisps but also burgers/fish dishes and enjoy them in the bar which we did in the first night-only let down was the bottled beers weren't cold. Had a great nights sleep and considering there was a wedding there we were not disturbed by any music. Came down to breakfast which is also in the country kitchen room,greeted and shown to table its a buffet type breakfast so help yourself the produce is excellent and great choice of full English items or continental which every you want-it was very busy in there but the staff were excellent. We came back to the hotel after some retail therapy and had a sandwich in the bar lovely soft bread and plenty of fillings to choose from. We had therapies booked in the spa. The spa and therapy rooms were very clean and the staff were excellent. We booked a table in the Country kitchen in the night for dinner, table booked for 7pm greeted and taken to table our waitress Grace was excellent and nothing to much trouble-the starters were lovely and a great selection-the carvery was superb and you were not left wanting for any of the meats on offer the veggie options I was told were excellent also-the desserts were beautiful you could also have a selection of cheese and tea or coffee to finish off-excellent value for money- Andrew the manager came and checked during and after the meal to make sure everything was ok- and it was. Next morning then back in for breakfast again nothing to much trouble. Checking out was nice and quick- found the whole experience of the Moor house hotel and spa, superb will definitely go back for another visit.

"The Best Service"

5
06/06/2017

Having recently stayed here I can't recommend it highly enough. All the staff are totally charming and incredibly helpful - not in a cap doffing, obsequious way but an easy, friendly, normal person way! It was such a lovely atmosphere of people who were clearly very happy at work.

"Such lovely staff!!"

5
05/06/2017

We came down for a spa break, which was a much-needed retreat weekend away. The first thing I was aware of was the lady on reception was lovely, she wasn't just polite she had a great sense of humour and personality, so we immediately warmed to her. The room was good, though it smelled a bit musty in truth so we asked if we could have our large window open. Within about 5 minutes a man appeared with a fan and opened our window for us, which was a great help. The spa pool is beautiful, I love the way the sun floods into the water. We had two treatments in the package, and we both had a back massage & facial. We were equally delighted with the standard of our masseuses and enjoyed their conversation and advice also. We enjoyed a walk around the grounds, viewing the Henry VIII bear pit (evil man that he was) and sitting on a bench in the rain, chilling after a good massage. The food was the weakest element. I'd contacted the hotel in advance, as they only had two vegetarian main courses and neither contained any protein. As a keen walker and swimmer I do need a lot of this and it shocks me how few chefs seem to have any clue about nutrition. Anyway the hotel kindly incorporated my suggestion of providing lentil soup (instead of potato) to allow me the protein required and this was great. It arrived with no bread, but it was tasty and quite well seasoned. My main course was gnocci in a LOT of cream. I don't really eat cream very much but I needed the sustenance and since there was no way to know from the menu what the gnocci was served with (the waiters weren't sure) and that the other option was a less substantial sounding 'roasted vegetables' concoction, there was no alternative. Again though, it was very well seasoned, it just seemed a little inappropriate that the only options for a healthy spa break were really not very healthy at all!! My sister was delighted with her lamb though, and although she paid extra for scallops (and you only receive 3!!) she still enjoyed the flavour. The saving grace was that the waiters were wonderful. Claudio and Pedro were so warm and kind and funny, so I'd love to pass on personal thanks to them both for their welcome and great personalities. Oh and I really wish I'd managed to take that 'gargoyle' picture it would be too funny (Pedro will know what I mean by that). The room was fine, the breakfast very good. I wish I'd noticed there was a menu as well as buffet as I would have ordered veggie sausages and scrambled eggs (as I can't eat runny egg white, as on the buffet) but quite frankly there was enough food to choose from anyway and a wonderful selection of fruit and even some local honey. It was amazing to see some of the staff there in the morning that had still been working when we went to bed. What hard working people and still so warm and friendly. I suppose the best suggestion would be to train the staff better. I was surprised that the waiters hadn't been trained on the menu, where I live the staff know every ingredient in every dish. The barman didn't even know how to pour a guinness - not his fault, he should be trained!! Lovely people though and a great vibe about the place overall. I would happily return, but without the evening meal.

"Wonderful Hotel"

4
04/06/2017

We visited this Hotel last week for 2 nights with breakfast and dinner. Check in was very smooth and the staff were very friendly. The room was excellent and very spacious as I had booked a superior room. The only problem was that the room we stayed in, room 290 was too hot at night to sleep, therefore we asked for a fan to be brought to the room. This was gone within a few minutes. The breakfast was great each morning, and the dinner each night was a carvery menu which was nice, but a bit blend, but that was my personal taste. I could not fault the staff or the service. The spa facilities were excellent. It had a swimming pool, Jacuzzi, Sauna and Steam room. I was so relaxed after that. The grounds were beautiful and were kept really well. Would I stay at Moor Hall Hotel again? Yes I would. I had a great time

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for your two night break with breakfast and dinner, and for taking the time to post your wonderful review. I am pleased you enjoyed your experience, and were impressed with the excellent facilities and faultless service offered during your stay. I hope you will be able to come and visit us again very soon.

"Good night sleep"

4
01/06/2017

This hotel has no smoking rooms I know most hotels do not allow smoking in the rooms however I believe that when you pay for a room you should have a choice all hotels have a couple of rooms at a end of a hall for example that can be allocated they do have a smoking area, free car park and internet Wifi, when we arrived we had booked a double room we asked if they had any twin rooms and without any problem they allocated us a upgraded twin room, Staff very helpful we had the carvery for dinner this let the hotel down a little as the food was cold and the roast potatoes that should be crispy were soft you who like roasted potatoes know what I mean, cosy bar however the cost of £4.10 pint a little expensive good nice sleep in a good size and clean room next morning breakfast was a buffet and I have to say it is probably one of the best hotel breakfasts I have had all food hot and local produce. Would be recommend YES would we stay again YES,YES,YES

"Spa day"

4
01/06/2017

Had a wonderful day here the staff were all welcoming, friendly and helpful. The spa was lovely, I had a treatment of a back massage it was perfect. Would recommend a spa day here. I will definitely be back.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Your fantastic feedback following your Spa Day at Moor Hall Hotel & Spa is really appreciated, I am delighted you thoroughly enjoyed your visit and will defiinitely return when you are in need of some R&R. Thank you for your kind recommendation, we look forward to welcoming you again in the near future.

"Cozy Country Style Hotel"

4
31/05/2017

We regularly stay at Moor Hall, 3-4 times a year the past 3 years as we visit family living close quite often. Staff are always well mannered and well informed. Will go out of there way to help you if they can, for example we arrived back at the hotel at 11.00pm and they had closed the bar due to lack of hotel guests at it, and they then reopened it to serve us, which was much appreciated. I have made use of there spa, had a massage which was delightful and just what I needed! The breakfast is always very good with plenty of options buffet style as well as a menu for the kitchen. Can't wait to stay again!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your continued loyalty to Moor Hall while visiting family living close by. One of our cultural values is to “make our guests happy”, and I am delighted that the commendable customer service offered by our great team contributed to another lovely stay at our family owned country house hotel. Thank you for taking the time to post this great review, we look forward to welcoming you again when you visit the area.

"Afternoon tea"

3
23/05/2017

Very disappointed with the following someone had got our booking wrong they said we had only paid for 1 person and the booking was for 3 .it became very embarrassing when been questioned twice by the waiter and twice by the manager about our booking as there was other people sitting close by and could hear what was going on As this was a mothers day present from my 2 daughters I felt very sorry for them .It was a good that my daughter had her phone with as she showed the waiter and manager the emails and her bank account details of the transaction of the payment of £72 to moor hall the only thing that happened was that on the way out we bumped into the manager who said he was sorry about what happened .Pity about the service as the food was lovely and enjoyed the afternoon tea but I would not recommend Moor hall to anyone after my experience there

"Weekend break"

5
19/05/2017

My partner and I enjoyed a lovely weekend away here for our 5th anniversary. The room was nice and clean as was the rest of the hotel. We made good use of the spa and gym...and of course the bar! All of the staff were very friendly and professional. Highly recommend.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Our 83 stylish ensuite bedrooms are individually furnished in a range of styles with all the facilities that we feel our guests would expect for a comfortable stay. We offer a selection of hotel room types, each as individual as the hotel itself, from standard singles to luxury four posters and suites. We are pleased you liked your room and were impressed with the standard of cleanliness in your room and throughout the hotel. Our Head Housekeeper and her busy team are thrilled their hard work is recognised. I am delighted that you made use of all the facilities on offer for our guests here at Moor Hall Hotel & Spa, I hope the weather was kind to enable you to enjoy a few drinks relaxing on our sunny terrace. Your recommendation is really appreciated, I hope you and your partner will visit us again next year to celebrate your 6th anniversary, when you will be very well looked after by our friendly and professional team.

"Special birthday event"

5
17/05/2017

Location, reception, food and experience was superb. Can't recommend enough. Also at the end of the evening we were presented with a complimentary birthday cake which really completed the evening. At no point were we rushed or made to feel uncomfortable time wise. Yes Moor hall and there staff do go that extra mile.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Our fantastic team regularly go that extra mile to make our guests feel special, and I am delighted that the presentation of a birthday cake at the end of the evening was the perfect end to a superb evening. We hope that you will choose Moor Hall for future celebrations, when you can be assured of delicious food and great service. Thank you for taking the time to post your 5* review, this is really appreciated by all the dedicated staff at Moor Hall.

"Family weekend"

4
17/05/2017

Friendly staff in hotel, good service, excellent food and nice rooms for private functions. One downside: we were staying for a late lunch and had been told we could use the spa facility after we checked out; however the spa manager was quite abrupt, instructing our party we had to leave by 11:00am.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
We have remained family owned for over 50 years, and we believe that it is this personal touch that really sets us apart. With 83 comfortable bedrooms, 2 restaurants (1 with two AA Rosettes), 6 meeting rooms, beautiful gardens and grounds, and a leisure centre with indoor pool and spa, we consider Moor Hall to be the perfect place for the business or leisure traveller, and we would like to thank you for choosing our hotel for your family weekend break. Our guests enjoy complimentary membership of our Leisure Club during their stay, from 3pm on the day of arrival until 11am on the day of departure. We want our guests and members to enjoy their visit to our facilities, without feeling crowded, and to comply with our Health & Safety Policy, we have a ceiling on the number of guests using the Leisure Club at any one time. I do hope that you will consider a return visit to Moor Hall in the future, when you can be assured of our best attention.

"Birthday treat "

5
17/05/2017

I went for the afternoon to the spa, which was lovely, relaxing, I had a lovely back massage, then after we had been in the spa we have a lovely afternoon tea , which was absolutely fantastic , I am very picky, but this was fantastic.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
At Moor Hall Hotel & Spa, we pride ourselves on offering our guests a superior service in all areas of the hotel, and we are delighted that you were impressed with your Moor Hall experience. Thank you for your fantastic review, and hope that you will choose to visit us again in the near future.

"Hotel and kitchen "

4
14/05/2017

Few teething problems on first day but soon solved by very helpful staff. Second nights meal was much improved by the amazing Bobby who cooked a superb meal to order and we were looked after by Andrew who has definitely found his calling in running a restaurant. A fantastic end to our two night stay

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for giving us the opportunity to turn your stay around and for your lovely feedback. Both Bobby and Andrew are thrilled to receive your fantastic comments, and are both delighted that their great efforts helped to contribute towards your enjoyable stay. I do hope that you will consider another visit to Moor Hall, when you can be assured of our best attention.

"Birthday Weekend Away"

4
14/05/2017

Driving up to the hotel, we drove past some amazing houses, so guessed the hotel would be similar and it does look very grand arriving in the car park! My Birthday was the Friday we arrived, we had been shopping all day so decided to stay at the hotel. The room was smaller than we expected but still clean and tidy! It is dated but the whole style of the hotel ties in! We asked for plates to be brought to the room for a cake which wasn't too much trouble... the receptionist staff were so helpful and friendly for everything! The breakfast both mornings was good for cooked breakfast but continental was quite poor, not much to choose from! We used the spa facilities Saturday lunchtime, again it was smaller than we were expecting from looking at online photos! The sauna couldn't hold more than 4 people and it was really busy.. We couldn't get a sun lounger so the experience was short lived. Saturday evening we had a few drinks at the bar before getting a taxi into the town which was about £4! Sunday after checking out, we walked around the grounds, the secret garden is very pretty and the views over the golf course are lovely! We booked 2 nights through groupon so was good value for money and i enjoyed my stay as it was my birthday but i wouldn't pay full price to go back!

"the wedding of our grand-daughter,"

5
10/05/2017

the wedding venue was set out marvellous, the wedding breakfast, was lovely, the staff were most helpful and had a smile for you. the rooms were wow, comfy, and clean. a special thank you to a young lady on the front desk, named kirsty, she could see l was cold and kindly made me a pot of tea, which was most welcome. many thanks to all the staff at moor hall you are doing a grand job..

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your wonderful review, following the wedding of your Granddaughter at Moor Hall Hotel & Spa. Set at the end of a long tree-lined drive in delightful surroundings and convenient for local churches, the hotel's sweeping lawns and historic sunken garden provide a unique and picturesque backdrop for wedding photographs. Attractively landscaped grounds in the summer and open fires and oak panelling in the winter set the perfect romantic scene. We are very proud of our fantastic team, many of whom regularly go out of their way to make our guests feel special, and Kelsie is delighted that her offer of a lovely cup of tea was very much appreciated. I hope that you will consider visiting us again in the near future, when you can be assured that you will be well looked after.

"Lovely couple getaway!"

5
09/05/2017

The moor hotel was an absolute brilliant hotel to stay at. The decor is old fashioned with a modern twist and very quaint! The grounds of the hotel are stunning so quiet and romantic lovely to look around. I would definitely recommend staying here.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review. The first records of Moor Hall date back to the 15th century, and in 1961 Michael Webb bought the property, and gradually developed the 17 bedroom guesthouse into a 4 star hotel, with all the facilities we enjoy today. As part of our celebration of 50 years of family ownership, in April 2010, work started on the densely overgrown woodland within the hotel grounds, in order to restore the area to its former glory. Our guests are welcome to take a stroll around the gardens, a wonderful peaceful area, shaded by ancient trees I am delighted that you had a brilliant stay and hope that you will choose to return very soon.

"Much better second time around"

4
09/05/2017

We stayed in 2015, and it was awful. Room was far too hot, no air conditioning, and the wedding disco kept us awake. We were very apprehensive when our friend who organises these get-togethers; again went for this hotel, and this was compounded further when we found out on arrival a wedding was on. However, we have to say the room we had (only 4 doors down from our 2015 room) was very comfortable and because it has a bay window had plenty of ventilation, was much cooler and the wedding was nowhere near as loud as last time. We advise checking if a function is booked, and request a room away from the noise. We stayed in the modern wing (built on to the original building). The food was great especially the breakfast which seemed to source local ingredients. Staff were very helpful, and I have to say we would stay again.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your kind review. I am so pleased your recent stay completely restored your faith in our family owned country house hotel. We try very hard to allocate our rooms with consideration for our guests, away from function noise, and ‘police' the hotel at night to ensure any disruption is resolved immediately. I am delighted that on this occasion, your room totally met your expectations, with a lovely bay window, providing plenty of ventilation. We source much of our fresh produce locally and our guests tell us that they can really taste the difference. Chef and his team are delighted that you enjoyed a tasty breakfast during your stay. When you and your friends plan your next get together, I hope that you will choose Moor Hall Hotel & Spa, where you can be assured of our very best attention.

"Good value friendly quick overnight stay"

4
05/05/2017

Quick overnight stay, arrived in the evening, left early next day. Very friendly helpful receptionist. Good size comfortable single room, decent size single bed, with well equipped bathroom, with good shower. Shame I did not get to use the leisure centre or have the good breakfast that I have experienced before. Still good value for the quality of room/service provided.

"Food very poor!!"

1
03/05/2017

I stayed here for business and decided to eat at the bar. Usual choices so I went for the beer battered fish and chips. The dish arrived and the batter looked pale. I went to eat it and the batter was soft and tasted of flour. It was almost raw. The fish was ok so I ate the fish without the batter. I mentioned this to the waitress who took it back. She came back and kept apologising and offered me a complimentary drink which I declined as I didn't want another drink. This hotel also has an a la carte menu which is not cheap. If the kitchen can send this out then I would not have any confidence eating at the main restaurant. Needless to say I won't be dining and hence staying here anymore. I would just add that the waitress was very good as she must have apologised a least 3 times.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Chef has asked me to pass on his sincere apologies, as this is clearly not our usual high standard. I am pleased that the fish itself was satisfactory, although we would have been more than happy to replace your entire meal. I am glad that the waitress did all she could to rectify this regrettable situation. The long-established AA Rosette scheme recognises excellent cooking across the UK, and is awarded to restaurants which stand out in the local area and serve food prepared with care, understanding and skill, using good quality ingredients. Our second Rosette was awarded in June 2015, and following an anonymous AA inspection in July 2016, we are very proud to have retained this accreditation. We receive many wonderful reviews relating to our delicious food and attentive service. I do hope that you will allow us the opportunity to restore your faith, and will choose Moor Hall for your next overnight stay on business, when you can be assured of our best attention.

"Room Allocated for Stay Very Poor Standard at £144 not 4 star"

2
26/04/2017

We were attending a friends wedding in nearby Litchfield and were recommended to stay at the Moor Hall Hotel. I booked the hotel months in advance of the April wedding via booking.com and my husband and I were looking forward to our stay. On arrival we received a warm welcome from reception staff and our room 007 was located on the ground floor in the older part of the hotel. We entered the room and were very disappointed with the décor which was dark and dingy and quite scruffy, it certainly didn't look like any of the rooms advertised on the hotel website. At a cost of £144 per night with breakfast I expected better and can honestly say this is the worst hotel room standard I have had in any of the many 4 star hotels I have stayed at. Our room directly overlooked another room which meant you had to close the curtains for any privacy. The soft furnishings were grubby and needed replacing and the carpet under the vanity unit hadn't been cleaned properly and was dusty. The bedroom furniture was old and badly marked and there were no drawers to put clothing into only a wardrobe. The bathroom looked as if it had undergone a recent refit but for some reason the toilet seat was 2 inches too small for the toilet and the plug in the bath didn't work so flooded the bath when you had a shower. My husband removed the plug by hand which was full of hair and dirt. Walls were paper thin and during our 2 night stay we were woken on 5 occasions in the early hours by other guests walking along the corridor, the bedhead on our bed was placed against the interior wall which formed part of the corridor. The seals around the bedroom and bathroom windows were marked with black mold and could have done with a good clean. I appreciate there were weddings taking place in the hotel on both nights of our stay and feel that perhaps the better rooms in the hotel were allocated to those guests attending the weddings at the hotel. In total there were 24 of us in our group staying at the hotel so not a small number by any means. On a positive note the service we received from the restaurant, reception and bar staff was excellent as was the quality of the food we ate in the carvery restaurant and at breakfast. We used the leisure facilities during our stay but the chlorine in the pool was so strong my husband couldn't put his face in the water to swim as it stung his eyes. Again some general upkeep was required in the pool area as this also was looking a little tatty. I have since emailed the hotel regarding my experience and they have responded offering me a discounted visit the next time we stay in Sutton Coldfield. They haven't responded to my request for a partial refund! Would I stay here again, definitely not. They are currently offering a 1 night stay with breakfast on groupon for £60 which is about the right price for the standard of room we were allocated.. I don't think this is a one off occasion as there are some similar reviews earlier in the year.

"Birthday Gift - Spa Day 18th of April"

5
25/04/2017

I was gifted a spa treat for my birthday at Moor Hall. It included an overnight stay, 1 x 25 minute spa treatment, meal for two (we up graded to the AA Rosette Oak Room restaurant) Our room was extremely spacious with a four poster bed; it was clean and tidy. Room service delivered a birthday cupcake on arrival which was a nice touch. My only comment is the room could do with a new carpet. The spa treatment was outstanding; I had a neck and back massage, the young lady was very skilled at relaxing my tense back muscles. Thank You. It was a proper massage not just a stroke. The interior was very good. The spa area and swimming pool were clean and tidy; just a bit small for a spa. Children also have access to the pool. So do not pick a school holiday if you would like peace and quiet. The meal and wine was A1 and the waiter service good; my only comment is the cheese was fridge cold. Overall we had a great experience at Moor Hall. Thanks

"Service and food - delicious"

5
25/04/2017

I have been a regular visitor to Moor Hall for many years. I was so impressed after my last visit that I have had to review this hotel again. After a not so good experience, well over a year ago now, it was a big decision to return. However putting it behind us we booked a table with friends for Sunday lunch in the Country Kitchen. Well what can I say other than the staff were all very friendly, helpful and welcoming and the food was superb. We were very impressed - so I decided to book the Oak room for dinner last week. I am so glad I did. The food was delicious and the service was first class. I can't wait to return.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Our dedicated team are delighted that we have been able to restore your faith in our family owned country house hotel, we would like to take this opportunity to thank you for your continued loyalty. I am pleased that you were all impressed with the fantastic service and superb food offered during your recent dining experiences in the Country Kitchen carvery restaurant and fine dining Oak Room restaurant, and can't wait to return. Thank you for taking the time to post your 5* review, we look forward to welcoming you again very soon.

"Welcoming friendly stay"

5
24/04/2017

From the moment we arrived until we left we were impressed by the attentive friendly staff. The hotel is welcoming, clean and the room was perfect. Jamie, Karl, Angie, Jen, Dan, Luke to name a few of the staff were so helpful, professional and friendly, even walking around the beautiful well kept building staff asked if they could help. Food was excellent and value for money. The stay felt very personable but you could see the same attention was given to all visitors. The gardens are beautiful to stroll around and walk off a large enjoyable breakfast. At check in reception staff were just as helpful and even upgraded our room at no extra cost. A most pleasureable experience from start to finish and definately would revisit. Val and Steve, Birmingham

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your fantastic review. I am delighted that you had a great Moor Hall experience, and will be sure to share this with the team, who will find your praise extremely motivating and rewarding. Its such a lovely time of the year to be out and about, and I hope that you will come back during the summer months when time can be spent on the Terrace, with its fabulous views over the surrounding golf course. The Terrace is bathed in sunshine throughout the summer and is the perfect spot to relax and enjoy an alfresco drink or a meal. We look forward to welcoming you.

"Excellent Food and Service"

5
20/04/2017

A really excellent experience in the Country Kitchen restaurant. A lovely range of freshly prepared starters, mains and desserts. Great choices. Salmon in a white wine sauce, as a special, was light and extremely tasteful. First rate service by Isaac throughout. Attentive and alert without being intrusive.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
As a Trip Advisor Certificate of Excellence winner, we take great care to ensure that our food is of the highest standard, and source much of our fresh produce locally. Our guests regularly tell us that they can really taste the difference, and Chef is delighted that you enjoyed your tasty special of salmon in a white wine sauce. Isaac is thrilled with your wonderful comments regarding his first rate service, and he hopes to be able to welcome you again very soon. Thank you for taking the time to post this 5* review, your fantastic feedback is really appreciated by our dedicated Moor Hall team.

"Afternoon Tea"

5
18/04/2017

Not for the first time, we had a great experience for afternoon tea. All of the staff have a smile on their face and make you feel important, without actually over imposing themselves and becoming annoying. Angie, our host, was brilliant and I would highly recommend this place for afternoon tea!

"venue for daughters' wedding"

5
18/04/2017

Moor Hall is a beautiful setting for a wedding both inside and out. We have just held our daughters wedding here on Easter Sunday and couldn't be more impressed. The service was outstanding from the hotel reception to the wedding coordinators, bar staff, waiting staff were all excellent. Food was lovely both for wedding breakfast and evening hog roast. Nothing was too much trouble. We stayed overnight and the room and morning breakfast was great. All the guests seem to of been of the same opinion. We would like to thank the hotel for making this day a very special occasion and would recommend this hotel to anyone.

"Anniversary getaway "

5
18/04/2017

We've just returned from an overnight stay at Moor Hall to celebrate our wedding anniversary. It was the venue for our wedding reception 16 years ago so is a place dear to our hearts and remains so. We booked a superior room but to our delight, we were given a suite comprising of a bedroom, separate sitting room with TV and the most fantastic bathroom with a huge spa bath and luxury shower. What a lovely surprise! There was also a beautiful anniversary message, card and chocolates left for us....a lovely touch. Unfortunately the Oak Room was closed due to the bank holiday so we opted to go to the nearby Butler's Arms for dinner, enjoying a post dinner drink back at the hotel. Breakfast was delicious and service excellent as always. We were delighted with our stay and extend our thanks to the staff for their attentive service and attention to detail.

"Country Kitchen Carvery"

4
17/04/2017

My sister and I enjoyed a very pleasant carvery dinner on a Thursday evening in the country kitchen. The young waiters were attentive without being intrusive, the chef who carved the three choices of joints on offer was friendly and helpful. He explained that there was also a chefs special, but I decided on the turkey, and my sister the beef. Helping ourselves to potatoes, vegetables and gravy etc, we sat down to enjoy a relaxing dinner. I would thoroughly recommend the venue, and will definitely be making a return visit

"Fabulous day"

5
13/04/2017

I have been before, but today was my best visit - from the initial welcome, through to the skilled therapist, Kate (really hope I have got her name right!). I love the relaxation lounge - absolutely beautiful. Do visit - but could I just say, one thing that spoils spa day visits for me (anywhere) are fellow guests who chat in quiet/relaxation area. If that's you - take note - please - your conversation could take place around the pool or coffee area (I am not intetested!) But - well done, Moor Hall - and give Kate a bonus!

"Lovely stay"

5
13/04/2017

This was our first stay at Moor Hall and we are already looking forward to booking our next stay. We were warmly greeted on arrival at the front desk and our room exceeded our expectations. We overlooked trees and lawn and it was very relaxing. The room was large, well equipped and spotlessly clean and we slept well on the comfortable bed. In the evening we enjoyed a high quality meal in the Oak Room, the service and food were excellent. My wife and I both had fish main courses which were perfectly cooked. The hotel information provided in the room by the General Manager was very good. We had a lovely breakfast delivered to our room and it was both hot and on time. This is a very well run hotel that we will look forward to returning to.

"Spa day and afternoon tea"

5
12/04/2017

Had a really lovely day here, the spa facilities were great and the staff were really polite. The afternoon tea was lovely and really yummy. We felt really welcome and took our time. This deal was great value for money and I would definitely do it again.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review following your visit to Moor Hall for a Spa Day and Afternoon Tea. I am delighted you thoroughly enjoyed your experience, and considered this to be great value for money. Please come back and see us again soon.

"Stayed over two nights to attend a family wedding"

5
12/04/2017

The experience here could not have been better. From our arrival to our departure the superb facility and grounds along with the "nothing was too much trouble" staff made the stay one to remember and certainly one we would experience again. We were attending the middle wedding reception of three that were being held over the weekend and considering the number of persons arriving and departing the staff were brilliant. I have never eaten so many meals of such quality in a long time and a special mention goes to the Banqueting Manager, Mr Jamie Hall and the Harvester dining facility staff who made sure that everyone was well looked after. Well done.

"Disappointed "

2
12/04/2017

Treated my mother and family to a cream tea,because it was a perfect day and we love the location . We had the tea and coffee served to us 1/2 before the scone came out ,we had to ask to see where they were. When the scones did eventually come and found the scones tiny and dry and badly presented ,after paying £7.50,found standard garden centres far better and would of expected Moor hall to have a better standard all round . We have had the meals here and found them excellent but feel the standard of the cream teas very poor.

"Wedding Day - Dave & Amy "

5
12/04/2017

Just like to say what an amazing time we had at Moor Hall for our wedding. Everything was amazing from the food to the staff. Special thanks to Jamie, Carl & Jo and the team. 11 out of 10. Every request was adhered to with no hesitation and to great attention to detail. Would seriously recommend everyone to have their wedding here. Special thanks from the new Mr & Mrs Humphreys - Look forward to seeing you all soon.

"Fantastic Wedding"

5
12/04/2017

This weekend we were treated to the wonderful service of Moor Hall Hotel and Spa at Samantha & Daniel's wedding. It was such a gorgeous day and was an absolute treat to spend it in the sunshine in the stunning grounds. The staff were all absolutely wonderful,especially Jamie Hall who is a credit to your tea, very polite, professional and accommodating . Nothing was too much to ask for and everyone had such a great day. Thank you, we look forward to visiting you again :)

"Fabulous hotel, spa and fine dining"

5
28/11/2016

My husband and I booked this hotel at the very last minute for our wedding anniversary. We gave less than 24 hours notice and they managed to book us in for the superior package, fine dining for that night, breakfasts, buffet lunch the next night, use of the spa and we also had a complementary bottle of wine and chocolates on arrival. They even managed to accommodate a request for getting us an anniversary card and bottle of prosecco as a surprise from a family member with just a couple of hours' notice. All the staff treated us like royalty and we were impressed that they remembered our names when there were over 100 guests. They all made our weekend very special and I would definitely return. Well recommended.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall to celebrate such a special occasion for you both, your fantastic 5* rating and kind recommendation is really appreciated by our staff. Our dedicated team work really hard to ensure all our guests leave Moor Hall with wonderful memories, and wanting to return, and they are thrilled that their contribution helped to make your visit really special. I hope that you will consider Moor Hall for next year's anniversary celebrations, when our friendly team will be on hand to look after you for the duration of your stay.

"Best Western Moor hall Hotel and Spa"

4
28/11/2016

The Moor hall Hotel and Spa maintains a proper hotel experience with old world style and traditional commitment to service. The full English breakfast is excellent with so many choices. Just ask the reception for anything and they will try to accommodate your request.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Moor Hall has been owned by the Webb family for over 50 years now, and we believe that it's this personal touch that sets us apart. So whether you're looking for overnight accommodation or a venue for a conference, social event or wedding reception, our friendly and attentive staff will ensure that your stay is memorable. Thank you for taking the time to post such lovely feedback, we look forward to welcoming you again soon.

"Perfection "

5
27/11/2016

Came here for our annual girls weekend away and can't speak highly enough of this place. Fantastic bedroom, lovely spa facilities, delicious food and friendly staff especially Mila and Carlos in the Oak Room restaurant. Can't wait to return ??

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
WOW thank you for your amazing review following your girly getaway. Our fantastic team always try to exceed our guests expectations, going the extra mile to make every stay special, and I am delighted that you were impressed with your fantastic room, delicious food, and great service standards throughout the duration of your visit. I am thrilled that all aspects of your recent stay were amazing, and look forward to your visit in 2017!

"Fantastic Staff"

5
25/11/2016

We've used Moor Hall a couple of times this year for events in the large banqueting room and each time I've been impressed by how smoothly the venue has made it for us. We do a lot of events at various different venues and having helpful and attentive staff makes a real difference, Moor Hall could not do enough for us and remembered the small quirks from when we were there previously. The buffet was delightful and the biscuits that were served with our teas and coffee were a lovely treat.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am delighted that our helpful and attentive team have impressed you this year. As a family owned and run hotel, we are committed to providing you with the best in conference and meeting facilities coupled with a flexible “can do” attitude which goes a long way to ensuring the success of your event, and our professional team will ensure every tiny detail is taken care of. I am pleased that you appreciated the delicious buffet and considered the biscuits a real treat. Thank you for your continued loyalty to Moor Hall Hotel & Spa, our dedicated team look forward to working with you in 2017.

"Fantastic staff"

4
24/11/2016

I thought this place was pretty good value for money. Great location and a pretty interior, but most of all, the staff throughout the hotel were excellent. The full breakfast buffet was really good. Didn't have an opportunity to use the spa or gym - something to try next time...

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your kind review, I am pleased that you considered your stay good value for money. We are very lucky to be located in such a beautiful location, and our dedicated team are our ‘jewel in the crown', and they regularly go above and beyond to make our guests happy. Our guests enjoy complimentary membership of our Leisure Club during their stay, from 3pm on the day of arrival until 11am on the day of departure. The Club boasts extensive leisure facilities, and our friendly instructors are always on hand to offer professional fitness advice and guidance, and they look forward to welcoming you during your next visit.

"Disappointing. "

3
22/11/2016

My husband and I visited Moor Hall for an overnight stay as a little pre Christmas treat to ourselves. We have been fairly regular visitors since we had our wedding reception there 15 years ago and have always been very happy with the service we have received and the overall experience. It is a place which holds very happy memories for us. However, we are unsure whether we will return now. Check in was fine and our room comfortable, if a bit dated. The bathroom has obviously been refurbished and was fresh and modern. The shower, however, had zero pressure and was little more than a trickle. Not what you would expect from a 4 star hotel. As part of our stay, dinner in the Oak Room was included so we headed to the bar at about 8pm for a pre dinner drink ahead of our 8.30 booking. My husband informed the barman that we were had arrived and that our table was booked for 8.30. Normally we would be given a menu to peruse and our order taken before being seated. We observed this happening with all other guests. 8.30 came and went with no one coming to take our order. We waited until 8.45 and reminded the barman of our booking. He then went to find the restaurant manager, returning a few minutes later to tell us our table was ready. I'm not sure how much longer we would have been left to wait if we hadn't reminded the barman. In fact, we actually felt invisible. This is something that we have never experienced at Moor Hall. When we were finally seated at 8.50, service was prompt and the food of a very good standard. Following a nightcap, we retired to our bedroom at about 11.45. We were conscious at that point that our room was nearly above the Charter Suite where an event was taking place. It was very loud ( to be expected and we had no issue with this) but we felt that the music would probably stop at 12, 12.30 at the latest. At 12.45am, the music was still playing at full volume making it impossible to sleep. We fully understand that there will be events at hotels and have no problem with other guests enjoying themselves. However, we felt that this was just too late for patrons who were not part of the event. We should have been placed in a room away from the Charter Suite where we would not have been disturbed. My husband phoned reception at 12.45 informing them that we could not sleep due to the noise. He was told it would go off at 1pm (it finally went off at 1.10am). It did not make for a relaxing time unfortunately. The following morning, we enjoyed our breakfast in the Country Kitchen and the nice receptionist apologised for the late music when we checked out which we acknowledged and were grateful for. However, this (and the less than satisfactory service prior to dinner) definitely marred our visit and we don't feel we will return in a hurry. This is a great shame as Moor Hall is a place very close to our hearts.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
am pleased that you both have very special memories of Moor Hall Hotel & Spa, having celebrated your wedding here 15 years ago. As loyal visitors, you will know that we pride ourselves on offering all our guests a superior level of service in all areas of the hotel, and your happiness and wellbeing is of paramount importance to us. I am very disappointed that the service prior to dinner failed to meet our usual high standard, you can be reassured that remedial training and coaching is being undertaken to ensure this cannot happen again. I am sincerely very sorry that your overnight stay was affected by noise from the Charter Suite. I can quite understand how upsetting this would have been for you both, and I do hope you will accept my sincere apologies. At Moor Hall Hotel & Spa, we do try very hard to allocate our guests away from function noise and ‘police' the hotel at night, so that disruption of any kind is resolved immediately, and I am sorry that you did not achieve the restful sleep that you had hoped for. Our Night Manager told the DJ to turn the music down on several occasions and reminded him of the finishing time, however he failed to obey the request. We will certainly be mindful of this when organising future events. I am pleased to learn that you enjoyed your breakfast and the Receptionist apologised for the disturbance experienced. Your business is very important, and I hope that you will give us the opportunity to try and restore your faith, and will consider visiting us again in the future, when you can be assured of our best attention.

"It's a shame"

2
21/11/2016

I was here for my sister's wedding I wasn't allowed to check into my room beforehand. The staff were kind enough to allow me to leave my things in reception. And then lose my trainers. But there was 'nothing we can do'. Lovely building though. And my sister is still married.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Moor Hall Hotel is a stunning country house setting, located close to local churches, the sweeping lawns and unique sunken garden offers the perfect backdrop for photographs. I hope your sister's big day had been planned to perfection, allowing everyone to relax and enjoy every moment of this special occasion. I am sorry that your room was not ready when you checked in, we do our very best to accommodate our guests requests for an early check in, or a room in which to change, I do hope your trainers have been found. At Moor Hall Hotel & Spa we pride ourselves on offering our guests a superior service in all areas of the hotel, and I hope that you will consider returning, when you can be assured of our best attention.

"Going downhill"

3
16/11/2016

We pre-booked and paid for two superior rooms. On arrival, at 4.15pm, we were asked for a credit card to pay for the rooms and, when I explained they were already paid for, I was made to feel embarrassed and wait there for 10 minutes until the manager was free to doublecheck. We were, of course, proved to be right. I did not like the receptionist's attitude and felt insulted by her manner Our superior double room was on the ground floor with a horrible view of the carpark. The other superior room was on level two with a nice view of the garden. We were due to go to a family party that evening, so just ate a small meal in the oak room before leaving. Our meat antipasti consisted of two packets of supermarket meat with some stale bread and a small bowl of oil. There were none of the usual artichokes, peppers and Parma ham which you would expect from such a dish. The beefburger was covered in mayonnaise despite being requested to be plain. Breakfast was delicious, served in the restaurant. We were attended to by a wonderful waitress called Jenny. She really was so elegant and kind and was the redeeming feature of Moor Hall. I hope her managers appreciate her. I feel that the rooms are overpriced and things are not what they used to be here. I have visited here many times and did not enjoy this stay as much. I have paid this price for rooms elsewhere in the country and received much better customer service and value for money.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your lovely feedback regarding your delicious breakfast, Jenny is a valued member of our breakfast team, and I am delighted that you were impressed by her standard of customer service. We receive some lovely feedback regarding our friendly and approachable Reception Team, and I am sincerely very sorry that there was a misunderstanding when you checked in. Our Reception Manager has taken your observations on board and further training on pre-payments has been undertaken. As a loyal customer, you will know that we pride ourselves on offering all our guests a superior service in all areas of the hotel, and I am disappointed that on this occasion, one of your rooms and your dining experience in our award winning Oak Room restaurant failed to meet your expectations. I have discussed your feedback with Chef, who will be carrying out additional training with his team to ensure our high standards are consistently met. I would like to thank you for bringing these matters to my attention, I hope that you will allow us the opportunity to redeem ourselves, and you will come back and see us again soon.

"Anniversary treat"

4
15/11/2016

Looked this hotel up for a treat for my wife,found it on the internet. Contacted hotel as wanted a few extras as a surprise,flowers and wine.lady on phone was very helpfully arranged everything and upgraded our room at my request. Turned up a bit early but that wasn't a problem.lady at reception was just as helpfull ,went through everything the hotel offered and gave us our room. Our room was lovely,clean,little bit dated but still impressive,lovely bed,very comfortable.we went to the bar ordered some food ,wife very impressed at quality of sandwiches,but coffee was a bit weak.my club sandwiches and tea was excellent. The hotel is a mix of old and new but very vice to the eye,very relaxing.ideal for family gathering s,but price wise you would have to enquire. Our evening meal was great we settled for carvery,nice food, well cooked,not spoiled by leaving out too long.the one thing I did notice was that all the staff were so polite and attentive and I must ask the management to pass on our thanks to the dark haired waitress who served us that night,a credit to your restraunt.the young manager was was around to ensure all was well but with staff like her he had no worries.I can say along with my wife that's the best service we have received in a long while.breakfast was same attentive staff,tables cleared at your request.Sunday morning wife had spa treatment which she enjoyed. All in all we had a nice stay.I will pic up on negative point first Bathroom lamp on left of mirror not working,small areas of black mould round bath,bottom of glass shower screen showing signs of soap ingress very noticeable.room furniture showing signs of age.and the one thing I wanted was the flowers in the room on arrival.unfortunately they were not.however they did turn up an hour or so later after I spoke to the manager who was most apologetic. We found noise from guests returning to rooms from functions but the hotel does remind guests to be quiet. On the positive side ,plenty of parking,very attentive staff,nice surroundings, very nice building full of surprise snugs.very good food,and I will say again your dark haired waitress in the restraunt that night 12.11.16 does deserve recognition.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to send us your review following your visit to Moor Hall to celebrate your Wedding Anniversary. I am sorry that the flowers you had pre-ordered had not been placed in your room; but I hope that your wife was impressed by your thoughtful gesture when they were delivered a bit later. I am delighted that there were many positive aspects to your stay, which included helpful service from Reception, an impressive, clean room with comfy bed, quality sandwiches from the bar, and enjoyable dining experiences in the Country Kitchen carvery restaurant for dinner and breakfast. Our dedicated team work very hard, and your praise for one particular member of staff is really appreciated and has been passed on We do have an ongoing refurbishment program running at the hotel, and many of our bedrooms, bathrooms and common areas have already been updated. Your feedback is very important to us, and I have alerted our maintenance and housekeeping teams to the issues relating to your room. We do try to allocate our guests away from function noise and ‘police' the hotel at staff so that disruption of any kind is resolved immediately and I apologise that you were affected by noise from other guests. I do hope that you will consider Moor Hall for future celebrations, when you can be assured of our best attention.

"30th birthday celebration "

5
15/11/2016

We had our daughters birthday at this venue and I must say the staff were just fabulous nothing was too much trouble . Great service ,really nice room which was semi-private and lovely food.Thank you for making our daughters birthday a special one .

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Our fantastic team always try to exceed our guests expectations, going the extra mile to make every stay special, and I am delighted that your daughter's 30th birthday celebrations went so well. Thank you for posting such a wonderful review, I hope that you will consider Moor Hall for future celebrations.

"Poor treatments "

2
13/11/2016

We stayed overnight at the hotel and spa for a friends 30th. The hotel and bar staff were amazing and could not do enough for us.. But my rating of poor is down to the treatments at the spa. I had a back neck and shoulder massage which was supposed to last for 30 mins and it was less than 20 mins. Not impressed at all! I would definitely come back to the hotel.. But wouldn't have any treatments.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Your kind feedback regarding the hotel and amazing bar staff is really appreciated, our dedicated team work really hard to ensure all our guests have a memorable stay. As stated in our Spa brochure, all times quoted include the treatment, preparation and consultation, I am sorry that you were unaware of this additional information. I am pleased that you are considering a return visit, and I hope that you will change your mind and indulge in one of our relaxing treatments during your stay, when our therapists will ensure you receive their best attention.

"Spa day disaster"

1
12/11/2016

I have been to many spa days and I brought this off Groupon and treated my friend for her birthday which was to be her first spa day experience. Four of us went and unfortunately i have to say it's the worst spa I have ever been too and felt embarrassed that I had built up for my friend what it would be like. On arrival we were told by a leisure member of staff what to expect we were then offered tea and coffee which was great but had to send the milk back as it had a dark hair in it, we laughed it off. My first impressions of Moorhall was very tired and dated in desperate need of a refurb.We finally went into the reception part to be shown the facilities I could not believe the facilities which were offered. The changes rooms being used also for leisure members are so small you can fit about 5-6 maximum in there and it proved difficult as two ladies clearly leisure members felt they had a right over us to get changed, the facilities in the changing rooms are not set up for spa day members too. The toilets early morning had tissue all over the floor and the bins were over flowing. Hoping it would get better we went into the pool area and unfortunately there is very limited beds and table area which were all taken so we got straight in the jacuzzi, usually jacuzzis are a lot warmer than the pool in this case it wasn't slightly disappointed. We stayed in the pool area for no more than half an hour and decided to get some lunch. If I am honest the difficulty merely getting dressed in the smallest changing room ever I felt the facilities were not worth the while in going back after lunch. So lunch was preordered and we were taken to the Oak Room, the room looked like something out of "faulty towers", extremely dated table clothes which look like they need to be thrown away. We ordered sandwiches and a Caesar salad with chips, one of the gym instructors delivered two sandwiches to us after waiting 20 minutes then we had to wait another 10 minutes for the other two lunches. Lunch was fine and we were served by a lovely polite young man called Luke who clearly has excellent customer service skills and a real credit to Moorhall. Our treatments were booked in for 2 & 2.30pm so we went to the spa area before you go in for your treatments which is a bizzare room designed by someone who seems to love twiggs, the feeling is that they are trying to make it a spa but it just does not work and is tired and dated. Without going into too much detail through out the day 3 of us had upset stomachs and one of my friends was so bad had to go a couple of times during her treatment very embarrassing.There was no toilet facilities upstairs in the spa area so had to race downstairs back to the changing rooms to use the loo's once again these had not been cleaned or bins emptied from earlier. Treatments were nice although once again compared to other spas I have been to there was no explaining prior to or questions asked or anything about the products used which perhaps is just what I am used to and get everywhere is different but always think it's a nice touch. Well we all decided it was not worth the hassle using the facilities as it seemed difficult in the changing rooms and the facilities were just disappointing so we went to the bar. Once again Luke served us and I have to say on a disaster of a spa day he put a real shine on it and had it not been for him we would of left and gone elsewhere. There was no where to sit and so he went and found us somewhere upstairs with lovely little fire place just perfect and there we stayed till 6pm drinking and laughing about the whole disaster of a spa day but had loved catching up. Moorhall is just not set up for spa days to take place and it dosent flow at all in any area of what a "good spa day" should be, I felt really embarrassed that I had brought this for my friends birthday present. The facilities are far too small and crammed to have new people and members there and also as I said before is to "faulty towers for me, there's a lot of older clients who clearly go there the same time every week and therefore your made to feel they have priority. The spa day for four cost £160 & we the. Went on to spend £120 had it not been for the lovely attentive Luke we would have gone and spent that money somewhere else. I thanked him and informed his Supervisor how absolutely spot on he had been and is a real credit to Moorhall, thanks Luke.

"Lunch in lounge bar"

1
11/11/2016

I went to The Lounge Bar for a casual lunch while I was between appointments in my day. In recent times my experience has not been satisfactory for a four star hotel. Sadly what used to be a pleasant experience is now over priced and average. Moor hall have been undergoing a revamp for the past few months and in my opinion the lounge bar seems to have been forgotten, the menu variety is limited and the service alongside it is appalling. For a simple sandwich with chips it cost over £12 (not including drink) and the service is lacking. I have been coming back to try and give Moor Hall a second chance but unfortunately it seems to be getting worse each time I visit.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am very disappointed to read your review regarding your recent experiences in our Lounge Bar. We take customer feedback very seriously and your happiness is of paramount importance to us. If you would like to discuss your experiences further, please contact Sam, General Manager, on 0121 308 3751. Thank you

"Impressed"

5
11/11/2016

Stayed one night for an event at the NEC. Arrived after a long drive at this lovely location up a pretty driveway to this very attractive hotel. Slight delay checking in as only one person on Reception but on entering my room was impressed with the size and facilities. Large charming room with a huge bed and yet cosy and warm. Large flat screen TV and a huge bathroom. Plenty of storage space and tea/coffee, fruit and mineral water provided. Cleanliness was excellent - absolutely immaculate. Nice view out of window over garden. Went for a swim in the Spa. Lovely pool beautifully lit and calming in the conservatory section, again immaculately clean and a great way to chill after a long drive. Charming staff at the bar, polite and welcoming. Next morning had a delicious breakfast, again charming staff and perfectly cooked poached eggs and excellent buffet. I would have stayed another night but they were full! I can see why. Would highly recommend this Hotel. *****

"Really great hotel! "

5
06/11/2016

The building itself is beautiful inside and out. The staff were very helpful on arrival and even provided us a phone charger as we'd forgotten ours. excellent hotel staff, the room was small but had everything we needed including complimentary chocolates and biscuits. One of the best parts about our stay was the high quality bed, one of the best nights sleep we've had. During our stay we visited the spa which is a really great addition to the hotel. Once again staff there were very friendly & helpful. Breakfast was full of options and all to a very high standard. Negatives? There really isn't any, thoroughly enjoyed our stay and would strongly recommend. We shall definitely return!

"Mr D Jones"

5
06/11/2016

I visited Moor Hall Hotel last weekend for a table in oak room, which by the way was exceptional. On arrival at the terrace bar we were greeted by a lady call Angie, what a refreshing change to be made to feel so welcome & served with such professionalism. Well be back again well done all & thank you.

"OK"

3
05/11/2016

Hoped for a relaxing break away in relaxing surroundings. Although pleasant and very clean, the room and bathroom were dated and the walls paper thin! I could actually join in with the conversation of those in the room next door! Corridors are very narrow and doors bang. Breakfast was a self service buffet and had everything you could want. Unfortunately we turned up at a busy time and had to wait in reception for 10 mins for a free table. Whilst I didn't use the spa/gym facilities they looked good and had this been a business stay I would have used them. I wouldn't stay again as bathroom not of a good enough standard but at the right price it is ok.

"Pleasant enough"

3
05/11/2016

Stayed here for two nights as we were visiting the NEC and it was convenient enough for that. Nice grounds and golf course surrounding the hotel. Booking in was fine but nothing special. We had to walk through a conservatory area to get to our room which was absolutely freezing. In general the hotel was very under heated - we stayed mid October. Our room was alright but cold and we had to turn up the heating, the radiator really wasn't big enough for the size of the room. The bathroom really needed refurbishing, it was very dated with the odd crack and mouldy bits around the place. There was a small vanity mirror where the glass was loose and was in danger of falling out at any moment, we mentioned this to reception after our first night along with the fact that the safe didn't work as the batteries had run out but nothing was done during our stay. There are two restaurants and the first night we ate at the smarter one, can't remember the name. Staff were very helpful, well trained and attentive. I started with excellently cooked scallops and we both had steak for the main course which was well presented and the upmarket chips were superb. The second night we ate in the carvery where although the waiting staff were friendly there was a distinct lack of training- wine bottle was just plonked on the table with no question of whether we would like to try it or at least have the first glass poured out for us. It is a set price for three courses with coffee which to be fair was good value. The entree salad bar was a bit tired and unimaginative but I couldn't fault the carvery from the excellent chap who served us who was polite, friendly and a credit to the hotel to the excellent quality of the meat. As said in my title, a pleasant enough stay but I wouldn't stay here again.

"Week day dinner "

4
03/11/2016

Visited for a casual dinner with a friend. We had fish & chips, burger, prosecco & g&t. Food was very nice. Greeted with a smile by Angie. She was lovely, polite & was working very hard! Very pleasant lady. Will return again to try the country kitchen or oak room

"Stuck in a time warp"

2
02/11/2016

The one redeeming feature of this hotel is that most of the staff are nice. However nothing else really is. I stayed here for 2 days and I found the food average especially breakfast and the rooms drab. Bathrooms have been refurbed but they are ill thought out. Just overall an average experience in a tired hotel.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to provide your feedback, we take all comments on board and strive to continually improve the standard of accommodation and service we offer our guests. I do hope that you will give us the opportunity to try and restore your faith in Moor Hall Hotel & Spa, and will consider another visit.

"Murder Mystery Night was amazing!"

5
31/10/2016

This property has such a lovely feel to it. Room was spacious with a lovely massive bathroom. Staff here are incredibly helpful, nothing was too much trouble. We had booked in for the murder mystery night.... such good fun, really well organised. Food was great. Well worth the visit, definitely recommend staying here.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
We always try to exceed our guests' expectations, going the extra mile to make every visit special, and I am delighted that you were impressed with your spacious room and the exceptional service offered by our friendly and efficient team during a fun and well-organised murder mystery evening and overnight stay. Your kind recommendation is really appreciated, and I hope that it won't be too long until you visit us again. Please visit our website for full details regarding our forthcoming events. Thank you for taking the time to post your great review.

"Sunday lunch Sunday 30/10/16"

3
31/10/2016

What a pleasant suprise I reserved a table for three in the oak room for Sunday lunch my first visit to this hotel the food and service was very good,The chef certainly knows how to cook a superb English roast with all the trimmings,hard to find these days. We look forward to returning to the oak room for more of this fare,and would like to thank all the staff for a pleasant lunch nothing seemed to be to much trouble.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing our award winning Oak Room restaurant for Sunday Lunch, a delicious roast meal served with all the trimmings takes a lot of beating. The two AA Rosette restaurant was the original dining room of Sir Edward Ansell in the 1900s and offers an elegant setting for any occasion. The Oak Room is open for dinner from Monday to Saturday (closed Bank Holiday Mondays) and for lunch on Sundays. We encourage our guests to book early to avoid disappointment. We look forward to your return visit when you can be assured of attentive service and great food.

"Birthday, Murder, Mystery Celebration"

5
29/10/2016

I was invited to celebrate a friends milestone birthday with an invite to Moor Halls Halloween Murder Mystery Night, having never been to such a thing i duly accepted Moor Hall is just outside the main shopping area of Sutton and is approached up a tree lined drive it was dark when i visited but there looked to be substantial grounds on the approach to the imposing hall and golf club. The entrance hall had a fire in it and 2 large backed chairs that looked as though they would have been at home in the tale of Alice in Wonderland there were all sizes of rooms some large function rooms, some small cosy snugs, some for dining, some just for relaxing with a drink and hallways and corridors of various sizes ( my friend commented it s like a rabbit warren) . all of it however was clean and pleasant and staff encounterd very friendly and helpfull in directing you. The evening itself was enjoyable and different and suitable for all age adults, our group of 40, joining with other groups around tables of 8 making about 200ish in the room. The meal and entertainment were intertwined with a scene been set, followed by !st course, then some more story and scene/sound setting allocations per table, (audience participation similar to pantomime required) followed by main meal, more clue gathering and consolodating facts followed by dessert and then the writng of the lymeric and your tables answer of who and why and how followed by coffee and the correct answer and the presentation to the winning team. The food was pre -arranged from a choice of 3 per course and i personaly found it very good taste wise but would have liked to have seen a server of veg on the table as vegetables were minimal and the chicken looked lost on the plate having said that my dessert ( Pear Frangipan ) was much larger than expected.All in all a good night a lovely venue, good food and good company. Would consider this hotel for a celebration in the future and would do another murder mystery night.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am pleased that you enjoyed your visit to Moor Hall Hotel & Spa to experience your first Halloween Murder Mystery Night, I am glad you had an entertaining evening with enjoyable company and good food, giving the sizeable portion of Pear Frangipane a special mention. Your feedback regarding the vegetable offering has been referred to Chef. Moor Hall have two murder mystery evenings scheduled in 2016, one on 13th December (Frozen to Death) and one on 20th December (Alice in Murderland). Why don't you come and join us for a fun filled evening of mystery, suspense and murder! All your feedback is really appreciated, we hope to see you again soon.

"Good Weekend Break"

3
29/10/2016

Booked a standard double room at this Hotel for a short break. The two main reasons for picking this Hotel were location and the spa facilities. The room itself was basic and smelt of damp, was very old fashioned and could do with a refurb! The same could be said of the en suite. The room was however clean and tidy. Our room was cleaned daily but we found that used glasses/mugs were not being replaced and we ran out of soap. The front desk did organise for new soap to be sent up on request. The room rate we chose included breakfast in the Hotel restaurant. This was served in a hot buffet format and was excellent. Plenty of hot and cold options. You could also order vegetarian sausages at no extra charge. The spa was fantastic; we went in the early evening when it was very quiet (assume people were getting ready for dinner). The spa area itself is very modern, it included a pool, hot tub, sauna, steam room and loungers. There are large windows for looking out over the beautiful grounds. The hotel provides robes and slippers for use in the spa but they forgot to put slippers in our room. We also found paper tickets belonging to previous guests in our robes. I wonder how well these were cleaned. On checking out, there was a bride waiting to pay and the hotel made her wait behind other guests which we found a little odd. The guests themselves asked her to go ahead. They also added a meal to our bill which we didn't have, and on complaining got told they ‘would have to take my word for it', as though I was pulling their leg. Overall, a nice weekend away, with some minor issues here and there.

"Spa break"

3
29/10/2016

Lovely place to get away. Disappointed with the room, very small and TV didn't work. The pool was very busy but we enjoyed it overhaul. We had treatments also which were nice. Breakfast wasn't good, it was set up in both restaurants as it was so busy. Main one was full, so got sent to the other restaurant. Most things were empty, even though there was 1/2 hour left. Got told to sit down and someone would come to us, after 20 mins waiting we asked again, then got an apology.

"Fantastic hotel more than 5 stars"

5
28/10/2016

This has to be the best hotel we have been to do far. The staff were fantastic the good was excellent and the rooms were clean. We had one of the suites and it was very spacious comftable bed with a double spa bath and double shower. Great for a relaxing romantic break. The spa and facilities were also fantastic. Will be recommending it to friends and family and anyone.

"Nice 'n relaxing..."

4
26/10/2016

Stayed here for several nights whilst working in area. Check-in was friendly and efficient. Slight walk to room, but easy to fine and well signposted. Room itself was adequate and well proportion with normal extras incl trouser press. Bed was comfortable. Good WiFi signal. Ate in bar area. Nice atmosphere with real fires and various offshoot rooms. Food was...ok, not amazing - just ok. Swimming and spa area incl sauna, steam room and gym. Breakfast was tucked away in a funny odd shaped room that resembled a greasy cafe in atmosphere. Breakfast was ok. Buffet style. Certainly would stay here again next time I was in the area. Parking may be an issue if spa is busy.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Set at the end of a long tree-lined drive this characterful 15th century country house hotel with attractively landscaped grounds, open fires, oak panelling and cosy areas in which to relax, is an ideal retreat for business and leisure travellers. Our breakfast/carvery restaurant has been designed to resemble a traditional country kitchen, and I am sorry that this was not to your taste. There is currently work in progress at the rear of the hotel, in which an area of the lawn is being used to create a number of additional car parking spaces for our guests. Thank you for taking the time to post your review, I hope that you will visit us again when you next visit the area for business or leisure.

"Fantastic overnight stay"

5
26/10/2016

We stayed here for 1 night recently to celebrate our wedding anniversary. The receptionist was extremely pleasant and efficient. We were upgraded to a lovely, spacious room with all you need such as tea, coffee and chocolate, along with plenty of toiletries. We ate in the Oak Room and the meal and service were both excellent.We chose duck and ham hock for starters, chicken and sole for main and shared a chocolate mousse for dessert. All were superbly cooked and presented. We would also like to thank Pedro and Javier for their attention and great service. Breakfast was also very nice and it is good to see that the hotel uses locally sourced products.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall Hotel & Spa to celebrate your Wedding Anniversary, our dedicated team love to go that extra mile to make our guests feel special, and I am delighted that you enjoyed superb food and great service during your stay. I am pleased that we were able to upgrade your room, and you were impressed with its spacious feel and the little extras offered. We aim to source much of our fresh produce locally and our guests tell us that they can really taste the difference. The honey served at breakfast comes from hives only half a mile away, and guests can purchase a jar of delicious honey during their stay from Reception. Our staff really appreciate your fantastic feedback, and look forward to welcoming you back to Moor Hall in the near future, when you can be assured that you will be well looked after.

"Really nice staff awful experience"

2
26/10/2016

This beautiful looking Grand Hotel played home to my stepfathers 80th Birthday party on Sunday, on arrival our room was not ready and they stated check in as 3.00 pm so we asked could they telephone us when the room was ready, we had a nice function room for the 60 plus guests and the serving staff were both friendly and helpful, unfortunately the meals for the tables(approx 8 per table but 10 on ours ) seemed to be on an ad hoc basis, we had pre ordered our meals some weeks before most of our table had chosen the beef, 1 had chosen sea bass and one chicken. These were brought to our table but none of the beef. along with a fairly large serving of vegetables. The two diners with their meals started and finished and still no beef. Some 40 minutes later the beef arrived, it was fairly tasteless, but blade of beef often is so perhaps a poor choice and between 8 of us we had x1 bowl of vegetables these ran out after 5 people had had a medium size portion each. We asked for more and some minutes later a separate bowl of vegetable arrived but we were advised no potatoes were left, we had joked with the staff serving us who ver every apologetic and good humoured. By six o clock I had still not received a phone call for my room being ready so asumptively went to reception, true enough my key card was handed to me . On entering the room there were x2 blood stains on the sheets, i advised reception and 15 minutes later someone arrived and agreed it was blood , we showered changes to go to the bar for the evening , still no change of sheets, I advised reception on our way down. At the bar I ordered drinks and was told I could not put these on my bill until I returned to reception and gave them a card, obviously standard practise but we had never been asked to do this at reception.On returning to our room the sheets had been replaced, the too (125) was very warm, with no obvious control of heating available, we had to therefore open a window, following an awful nights sleep due to the main boiler for the hotel being on constantly till 5.30 in the morning, breakfast was a really good choice except there were no eggs and bacon in the buffet style bain marie tins, it was a little bit of a laugh at this point, and made me think that of a popular Torquay hotel. On check out I discussed some of these issues with the Manager who agreed to clearing my bar bill of £42.00 , I felt this whole experience was such a shame Im fairly local to the hotel (15 miles) and had heard many good reports , perhaps this was a one off experience but seemed a catalogue of situations that made my stay not a good one

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to post your review following your stay at Moor Hall to celebrate your Stepfather's 80th Birthday party. I am very sorry that you encountered a number of problems during your stay. If a guest is unhappy for whatever reason we urge them to speak to a member of our team at the time in order for us to sort any problems out immediately, and I am pleased that you were able to discuss your experiences with a Manager on check out, who removed £42.00 from your final bill. Thank you for taking the time to provide your feedback, we take all comments on board and strive to continually improve the standard of accommodation and service we offer our guests. I do hope that you will give us the opportunity to try and restore your faith in Moor Hall Hotel & Spa, and will consider another visit. When you have a date in mind, please contact the General Manager who will ensure you are well looked after. Thank you.

"Great hotel, rubbish soundproofing!"

4
26/10/2016

Arrived for a girlie weekend break and was checked in quickly. Hotel and surroundings are gorgeous! Were allocated room 2, not far away from reception. Went to carvery restaurant for dinner which was lovely. At bed time we settled down for (what we expected to be) a good night's sleep. Then, shortly after, the people in the room above arrived back at their room. No talking heard but the sound of the creaky bed was as loud as if it were in our room! They walked around the room a fair bit (maybe a late check in) and every footstep thudded through the ceiling. Then they went to bed and j thought peace would reign. But no, the people next door returned to their room in the early hours laughing and joking. Which is fine, I'm all for fun, except it sounded as though they were at the head of our bed! The cheers of "mmm, pizza!" at about 2am, followed at about 5am by the sounds of someone being violently ill, have led me to believe that perhaps the local takeaway isn't that good. Other than sound issues and the room being really hot with no air conditioning (easily remedied by opening the windows) this is actually a lovely hotel and I would be prepared to return. I would ask for a better soundproofed room though

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall Hotel & Spa for your girlie weekend break. We ‘police' the hotel at night so that disruption of any kind is resolved immediately, but sadly some people are determined to disregard the comfort and well-being of others, and I am really sorry that your sleep was disturbed. Not all our rooms have air conditioning, however Reception are very happy to have a fan placed in your room. I am pleased that opening the windows made you feel much more comfortable. I am delighted that you liked our family owned country house hotel and that you would like to come back and visit us again, when you will be allocated a great room in which you can totally relax.

"Business Meeting"

5
24/10/2016

Spent day at hotel for a business meeting and was very well looked after by Connie. Nothing was too much trouble with plenty of coffee and tea and lunch was excellent. Would like to say a big thank you to Connie....very nice and helpful

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am delighted that you were looked after during your stay on business, Connie is thrilled that her contribution helped to make your visit so enjoyable. Thank you for your kind review, I hope that you will consider staying at Moor Hall in the future when you visit the area again on business or leisure.

"Tired room in an average hotel"

3
24/10/2016

My room was small and cold, and a long way from reception. The promised bathrobe was there, but not the promised slippers; two light bulbs were out; and I had to choose between kettle and radio due to shortage of power points. The radio reminded me of listening to Luxembourg as a child; crackly with very low volume, basically a waste of time having one there. Highlight was breakfast which was very good.

"Business trip to moor hall"

3
22/10/2016

Perfectly adequate. Staff really nice and helpful but misses some of the nice touches you get in some other hotels. Very nice surroundings and a great looking place. There's a golf course next door which looked interesting. Should have taken my clubs!

"Dissapointed with customer service!!"

3
20/10/2016

Stayed with my friend via a groupon deal. When we arrived to our room there was no dressing gown and no slipper, i asked for some and it took hours to come by this time ive been n used the gym n got back. We then had a meal in the carvey section we were allocated a slot 9pm may i add for tea and couldnt change it?!! When we got there there were no puddings left just slop, the carvey was dry and had been there hours and the starters and salad bar was taking away literaly as i sat down to eat my soup! We then had a rude encounter with a member of staff. I emailed customer service AND the manager direct who has ignored two of my emails... nice! Lovely place and beautiful breakfast but i think SOME staff members let it down. No urgency and no sorry for the way we were treated.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am extremely disappointed to read your review regarding your recent Moor Hall experience; we clearly did not meet our usual high standards of food and service on this occasion, and I hope that you will accept my sincere apologies. It is always our policy to encourage feedback as this helps us improve our service to you and future guests. You can be assured that the Management Team at Moor Hall respond to all customer complaints in a timely manner. Furthermore, any discourtesy towards a guest by a member of staff will not be tolerated at this hotel. I would be grateful if you would contact Sam Goss, General Manager on 0121 308 3751 to discuss your complaint in more detail. This will enable Sam to investigate the lack of communication following your email correspondence. I do hope that you will give us the opportunity to restore your faith in Moor Hall, and we look forward to hearing from you at your earliest convenience. Thank you

"Mother/Daughter weekend"

3
20/10/2016

We arrived at the hotel a little early so we asked if we could leave our bags behind reception and off we tripped to the Terrace Bar. There was a birthday celebration going on in one of the dining rooms but most of the guest were in the bar so it was rather packed. We ordered a bottle of wine and some cheese sandwiches. We took the wine to a table outside on the terrace - they do have outdoor heaters, which is nice. We sat talking for a while because we hadn't seen each other for quite a time and then we realised that we had nearly finished the wine and our sandwiches hadn't arrived. My daughter went to the bar to enquire. They arrived quite a bit later and were rather 'hard' on the outside. We deduced (like Sherlock Holmes) that they had been made when ordered and then forgotten about. Anyway, we soldiered on. We collected our bags and went to our rooms. Very nice modern shower room in both rooms but unfortunately teemed with an 70s themed bedroom so the effect was a bit lost. Comfortable beds though. We then head off to the spa which is very pleasant, although we didn't know what we should take with us, robes, towels etc. It would be good to have an explanation in the room so you know what to do. Dinner was interesting. I'm a vegetarian so there wasn't a lot of choice for me, which I'm used to by now. We ate in the carvery but the food was very disappointing. The quality wasn't good and the vegetables tasted like they were frozen and heated up. The hotel itself is in a lovely location and the Autumn colours set it off a treat. Unfortunately the weekend wasn't so much of a treat as we'd expected but we did have a giggle.

"Set in beautiful surroundings"

4
20/10/2016

This is a fantastic hotel either for a break or a function. I organised a charity event here at the end of September 2016. The staff and event organisers bent over backwards to help me. When arranging large functions it is always a worry that the food will not be as good when catering for larger amounts of people. There was no need to worry - the food was excellent. My husband and I often go for Sunday lunch in the carvery which always has a great selection of everything.

"Very dated & tired ! Breakfast is a shambles"

2
19/10/2016

Stayed here for one night as we were attending a party near by. The rooms are very very tired and in desperate need of a refurbishment. I had to call reception when we got into our room as there was still some clothing left on the dresser from a previous guest.... Breakfast was a complete shambles with many people complaining. We waited over 25 minutes to be served tea & coffee and many people had eaten their breakfasts before they were given tea or toast. The breakfast is a buffet, food was plentiful but barely warm. When the toast finally arrived this was also cold The breakfast staff didn't seem to know what they were doing and they seemed very understaffed considering the room was full. I noticed a few families turned away as they didn't have any tables available !! I wouldn't stay at this hotel again

"Family Birthday lunch"

5
16/10/2016

19 ranging in age from early 20s to 96, all sat and enjoyed a 3 course lunch. Great service, good food, lovely location and reasonably priced. All the staff were very accommodating, especially Daniel who worked his socks off. Thank you for making my 65th birthday a real success.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall to celebrate your milestone birthday. Our dedicated team work really hard to wow all our guests, and Daniel and the team are thrilled that their contributions helped to make your birthday celebrations a real success. I do hope that you will consider our hotel's lovely setting for future merriments, when you can be assured of great food and attentive service throughout.

"One night stay with breakfast and spa for two"

5
15/10/2016

This family run hotel, restaurants and spa was beyond what we had expected. Easy to find, signed posted well and plenty of space to park Clark securely. On arrival we was slightly early however luckily a room was ready and due to us visiting overnight for a specially occasion the hotel staff upgraded us from a standard room to a superior room on them (free of extra cost) We was offered help with luggage, was giving all the hotel, restaurants, breakfast and spa information from hotel staff at desks. Both of us pleasantly surprised when we got to our room which was clean to perfection, had a lovely view, spacious and welcoming. A knock at the door and a card was delivered to us to wish us both on our specially occasion. The spa was fantastic, clean and peaceful. The restaurants are amazing! Room service available until late!! The staff members are so welcoming, friendly and helpful. Nothing is too much for them and over all I would go back and recommend to my family and friends! Thank you to all the staff members!

"Mrs coles to be "

5
14/10/2016

Stayed here for one night with my fiancé, it was a night away for my birthday. My other half contacted the hotel to tell them it was my birthday and upon arrival I had a card and cake! Very nice touch! Also the lady on reception who was lovely wished me a happy birthday! The room was lovely, and bathroom very impressive! Underfloor heating was amazing! Spa facilities were great, very clean and never ovally crowded. Breakfast the next morning.. well, when we arrived it looked like we picked a busy time! But the lady who took our room number found us a table quickly, bought us tea and toast & was extremely helpful and friendly. Breakfast was gorgeous! Loads of choice and tasty too! Only thing I would have to mention was check in was quite late at 3pm, but didn't really matter as we went out for a couple of hours before arriving at hotel. Thanks moor hall for a lovely stay!

"Lovely stay"

5
14/10/2016

Both myself and my partner stayed overnight at this hotel. The food was wonderful and the room itself was very nice with a wonderful view of the hotel grounds! I would highly recommend to anyone. We will definitely be returning again.

"Spa Experience"

4
14/10/2016

Although we have not stayed at the hotel, we are regular users of the spa facility. Cant fault the staff or the lunch. The facilities are lovely and clean and the treatments wonderful. However, although it clearly states 'all mobiles must be turned off' on the door of the relaxation room our last visit was spoiled by a group of 4 'members' who when we entered the rooms were talking loudly and playing loud music on a mobile phone. When I commented on this to our beautician she said that they had had many complaints from other visitors but nothing had been done. This ruined what was an otherwise perfect day. Please sort this out Moor Hall - you obviously know who these people are.

"Food Heaven!"

5
13/10/2016

This place is just beautiful to stay or just to eat. The food is expensive but expect a high quality meal and service! Great wine selection as well! The property is well maintained and has the wow factor- I would highly recommend!

"Tired and in need of facelift"

2
13/10/2016

A lovely building with lots of character but rooms are more than tired and over priced. Minimal amenities in the rooms and the one I had was very noisy. Breakfast was good but service very slow. Disappointing for the price paid.

"Good all round venue"

4
13/10/2016

I use this hotel on business quite a lot but my measure of a good hotel is whether I would take my wife there for a leisure break. This hotel hits the mark. It has character, nicely appointed rooms, good choice of bar food and restaurant and the staff are very friendly. In addition it has good leisure facilities and is situated next to a golf course. The only thing I would watch out for is that because it is used Monday to Thursday a lot for business visitors the rates can be a little high during the week. It does depend on what's on locally but I have found that from Thursday night into the weekend you can usually pick up a reasonable rate. T

"Disappointing stay"

2
12/10/2016

We stayed here in September 2016, and were very disappointed, upon arrival we were unable to book any spa treatments, even though it had been booked as a last minute deal. The first night we had our dinner included in the price it was a carvery which was hardly palatable, with the exception of the meat which was lovely. The second evening we ate in the main restaurant and the food here was lovely. Our room was also not cleaned to a standard you would expect from a hotel of this calabar. All in all a very disappointing last minute break.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
We do encourage our guests to book treatments well in advance as they are very popular, however I appreciate this was not possible, as your stay was a last minute deal, and I do understand your disappointment. Our professional therapists offer an unrivalled range of wonderful Thalgo facial and body treatments, suitable for men and women, plus Reiki, Indian Head Massage and Reflexology. I hope that you will consider returning to our charming country house hotel in the future, where you can relax and enjoy the pre-booked treatment/s of choice. We receive many wonderful reviews regarding our food and service standards, and I am delighted that your dining experience in our award winning Oak Room restaurant was most enjoyable, with lovely food. I apologise that your carvery meal, with the exception of the meat, did not meet your expectations, and Chef has asked me to pass on his sincere apologies to you. We have very high standards of cleanliness at Moor Hall Hotel & Spa, and your comment has been discussed with the Head Housekeeper to ensure that our high standards are consistently met. We would really like the opportunity to restore your faith in Moor Hall, and I hope that you will consider a return visit in the near future, when you can be assured of our best attention.

"Country feel in an urban area "

4
12/10/2016

Have enjoyed staying at Moore Hall, staff friendly & helpful. Good location for Birmingham but due to setting you feel as though you are in the country. Oak room restaurant, lovely meal, ambience just right.

"Ladies who Lunch "

5
12/10/2016

We recently visited Moor Hall for a Spa Day which was given to us as a Christmas Present. We have visited several times before and have always found the staff to be helpful and welcoming and they did not disappoint. The staff member on arrival was extremely attentitive and gave us a very warm welcome. We had a lovely day and felt very relaxed after our Massages/Indian Head Massage/Manicures. The new Relaxation Room is wonderful I particularly enjoyed lounging in here reading my book. Very impressed with this and hope it will be there next time I visit. We enjoyed a lovely lunch upstairs overlooking the grounds. Overall another very enjoyable day which we are very much looking forward to doing again.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am delighted that all aspects of your Spa day at Moor Hall was so enjoyable, may I take this opportunity to thank you all for your continued loyalty. Our relaxation room is a very calm and welcoming retreat, and we are extremely pleased with all the great comments we are receiving. Our attentive team look forward to your return visit, and really appreciate your fantastic feedback. Thank you.

"Great Stay"

4
10/10/2016

I stayed at the Moor Hall for 3 nights in September for work. Although the decor may be considered a little tired and datedin the room I had everything I needed for a very comfortable stay. Comfy bed, nice seating area, the bathroom even had a double jacuzzi! Fruit in the room, chocolates, proper coffee and bottled water all very welcome. The room I was in didn't have AC and it was an unusually warm few days. The carvery restaurant as a result was very hot. Food in the bar was a little overpriced but the carvery very good value. I opted for full breakfast in the room. Only a fiver tray charge and well worth it. Didn't use the spa but was told it was great. Beautiful, quiet surroundings. Only downside was lack of hot food options on the room service menu after 9.30pm. Friendly staff. Would defo stay again.

"Visited for Saturday night in October - a nice place"

4
10/10/2016

Visited this Hotel for Saturday afternoon through to Sunday morning after visiting an event at the NEC and had a very nice time. The room (4 poster) and bathroom were large, clean and had plenty of storage. Did not eat there (went to nearby Bushundora indian restaurant in Sutton Coldfield instead), but went to the Lounge bar for a late drink and that was a very pleasant and relaxing place to stay. I did not go to the pool and spa... wish I had. The wood panelling in much of the hotel is really nice and gives the hotel a great Edwardian feel The grounds were very nice, and the adjacent woodland was perfect for a sunny October morning walk There was a large charity ball with a band near to our room, but any noise did not stop me falling asleep quickly (light sleepers should check their room location)

"Lunch at Moor Hall Hotel,Sutton Coldfield"

3
10/10/2016

Six of us had lunch there today. Very disappointing for Hotel of this stature. Starters very poor. Only the soup and the salmon rated. Main course - five of us had roast beef, which was good. But the vegetables were very poor. The only greens were a few scattered string beans on a large dish of cubed swedes, parsnips, potatoes. There was, however, a nice dish of cauliflower cheese.desserts were very average. Service was very poor. We had to wait ages for our desserts and the coffee was dreadful, very weak with no taste at all. The staff were very pleasant and helpful, but we shall not be returning there.

"Amazing find! "

5
09/10/2016

I booked the hotel as a surprise for my mum for her birthday having. Sen let down by another hotel chain in the centre of Birmingham. I am sooo glad that I was let down as this place was amazing. It certainly had the wow factor as you drove up the drive. As we walked into the reception we were met with a beautiful open fire and large comfy sofas. Having checked in we made our way to the bar area. It was stunning. Another open fire more sofas and the most amazing wood panelled walls with a beautiful staircase. The view out onto the grounds was stunning. When we eventually made it to our rooms again we were pleasantly surprised with the size of not only the rooms but the bathrooms. We had booked a double, single and twin so we can actually report back on all 3 rooms. The single bed was more like a double just in a smaller room, the double room was very spacious with an armchair and free standing wardrobe. It was a really good size and a very large bathroom. The twin room was what it said but still a good size with a lovely big and modern bathroom. That evening we are in the Oak Restaurant, this is a lovely old room with wood panelled walls and a lovely high ceiling. The waiters and waitresses were very attentive but not intrusive. They had even found out it was my mothers birthday and provided her with a rendition of happy birthday. Having eaten some amazing food we retired to our beds where a good nights sleep was had. Breakfast in the morning was in the Oak Restaurant it was buffet style and plenty of it. The hotel definitely had the wow factor for my mother with the lovely old building and architecture combined with beautiful views. The staff were all so lovely and considerate I would definitely recommend it to people.

"Stunning"

5
09/10/2016

Went to a family lunch in the oak rooms what can i say it is stunning, the room was decorated beautifully staff very friendly and professional excellent food and service nothing was too much trouble. The original features in the dining room were well looked after. The grounds are very pretty it caters for everybody, a golf course and a spa

"Brilliant short break"

5
09/10/2016

I can honestly say that this is the first time I have stayed at a Hotel where every member of staff was welcoming, friendly and professional . From the first contact with reception , through to the Spa staff and evening dinner and breakfast crew...well done , Moor Hall your team are great. Our room was on the ground floor and was very well decorated , immaculately clean , had very efficient air conditioning and the under floor heating in the bathroom was a bonus . ( my only negative would be the fact that there was no bottled water provided in the room ) . The Spa facilities were very good , pool etc and again very clean and it was nice to relax on the poolside loungers . We ate in the Oak Room and had an excellent meal , particularly enjoyed the steak and pork main course , the food was well presented and cooked perfectly. Had a very peaceful and comfortable nights sleep despite the hotel being very busy we heard no noise from other guests at all . Breakfast was one of the best I've had this year and the hot buffet was very impressive . The hotel is set in beautiful grounds with plenty of parking , looking forward to my next visit already .

"Afternoon Tea"

2
07/10/2016

Came here today for an afternoon tea. Was very disappointed with this. The sandwiches was average; the cheese and pickle was more pickle with little grated cheese, the second roll of smoked salmon was half the size of the first roll. The Brummie scone was a morsel of very dry, over baked, tasteless bread. The scones was a little dry and had very few sultanas. The little jars of jam and cream was sticky on the outside to touch which was not nice. The cakes; the creamy strawberry parfait was too sloppy, as you tried to pick this up, it was slipping through your fingers, not even easy to eat once cut into smaller size. The cup cakes was extremely dry and tasted like they was yesterday's stock. This is priced as same cost as most other hotels but have had much better afternoon teas at local garden centre restaurants for half of the price. Best thing about this was the prosecco, large pot of tea and the lovely friendly staff. Would not recommend the afternoon tea at all.

"Wedding in Charter suite 2nd october"

5
06/10/2016

Absoloutly amazing wedding, has both the old fashioned and modern touch to it, very well organised and amazing wedding co ordinator (james) Would recommend this venue to anyone So perfect! say no more :)

"Overnight business stay...."

4
05/10/2016

Stayed here for one night after sales meeting. The room was spacious and the bed was very comfortable. The WiFi is good so I could get some work completed. The bathroom was a nice size and the shower was large also which was nice to wake up and use. There a lot of choices for breakfast and the cooked English was excellent. Room rate was £97 so a lot more hotel for your buck than the Premier Inns or Travelodge.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
We understand how important it is for our guests to have access to fast, reliable WiFi, and it is pleasing to know that you were able to successfully complete some work during your stay. I am happy that you considered your stay good value for money, and appreciated a spacious room and bathroom with large rejuvenating shower, comfy bed and an excellent English breakfast. It is great to know that we fulfilled your expectations, and hope that you will visit us again on business or for leisure, when you can be assured that you will be well looked after.

"Fabulous Spa day!"

4
29/09/2016

Spent a fabulous day at this lovely hotel in an amazing setting. It was our annual "Groupon" treat and didn't disappoint. Pleasantly surprised with the new relaxation room. This was just what was needed as previously you had to relax poolside. The relaxation room is just fabulous! Lovely to have lunch on the terrace in the sunshine.... we did have to wait a while for cutlery and plates...but this was the only small hiccup throughout. Treatments and spa staff were all excellent! Great treatment rooms and the heated beds are just the icing on the cake!! Looking forward to next year!! Thank you!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am pleased that our fabulous relaxation room met your approval, and the heated beds are the icing on the cake!! Eating alfresco on the sunny terrace with great views across parkland is a real delight, I am glad the wait for tableware didn't spoil your brilliant Spa day. With 4 treatment rooms, including a double where you and a friend or partner can enjoy a treatment at the same time, subject to availability, our experienced therapists offer an unrivalled range of wonderful Thalgo facial and body treatments, suitable for men and women, plus Reiki, Indian Head Massage and Reflexology. I hope you let us feeling completely rejuvenated in mind, body and soul, and look forward to your return visit to Moor Hall next year, to escape the stresses of modern day living for a short while.

"Rememberable anniversary Sunday lunch "

5
29/09/2016

Arranged for a private Sunday lunch in the Wyndley Room for 13. The menu had a excellent choice and was chosen before hand. On the day the table was lovely & they helped with the decoration & cake table. The staff were 1st class, polite & served the food very quickly so we all ate together. We were at the table for 3hrs & in the room for 5hrs which was lovely as we wasn't rushed. The food was outstanding & plentiful & every plate went back empty. The head waiter popped in every now & then to check all was going ok but the staff were very capable. It was a lovely day that we all will remember.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing our elegant Wyndley Room for your private Sunday luncheon, and for taking the time to post such a wonderful review. I am delighted that your party of 13 enjoyed outstanding food and attentive service from our very capable team, who helped to make this special day one to remember. No matter how large or small, birthdays, anniversaries, christenings and business dinners all become that little bit more special at our country house hotel, and I hope that you will consider Moor Hall for future celebrations, when you can be assured of a warm welcome from our staff, who will be hand from start to finish.

"Fantastic hotel"

5
29/09/2016

lovely 2 nights away in this fabulous hotel room great lots of space in their and nice comfy bed spa facilities pool and gym excellent great help yourself breakfast did not eat their in the evening however lovely grounds and building staff very friendly and helpful

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your fantastic five star review, following your lovely 2 night stay at our family owned country house hotel. Our dedicated team work really hard to wow all our guests,, and your kind comments regarding the friendly service and excellent facilities offered are really appreciated. Perhaps we can tempt you to dine in one of our restaurants or Lounge Bar the next time you visit. Please visit our website for full details. We look forward to welcoming you again soon.

"A perfect girly retreat"

5
28/09/2016

Had a fantastic time at this Spa,with a friend of mine.We had a great room with four poster bed...Spa treatments were lovely...Delicious afternoon tea & breckfast..Staff were so friendly & were so attentive to us & other guests staying in the hotel.There was a wedding on,an 80th birthday party,normal birthday party,but even though they were very busy,they still maintained great service & made us laugh We had a lovely afternoon tea & the next day,when we were having a coffee after checkout,we were given a complimentary cup cake each...It was great..Would definitely go there again.In fact we didn't want to leave..A truly delightful,traditional hotel,with great spa facilities & lovely golf course.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
WOW thank you for your amazing review following your girly getaway with a friend. Our fantastic team always try to exceed our guests expectations, going the extra mile to make every stay special, and I am delighted that you were impressed with your great room with four poster bed, delicious food, and great service standards throughout the duration of your visit. Our guests are very welcome to take a stroll around the gardens during their stay. It's a wonderful peaceful area, shaded by ancient trees, and there are lots of things to look at including a serpentine pathway, stone arches, and a very interesting pet cemetery! I am thrilled that all aspects of your recent stay were amazing, and hope that it won't be too long until you visit us again.

"Gorgeous hotel, fantastic grounds, lacking in spa area"

4
28/09/2016

We stayed here for a weekend getaway for my wife's birthday. Set in the lovely Royal town of Sutton Coldfield, you drive up the private road to arrive at the Hall, you are welcomed by some unique revolving doors and friendly reception staff. We stayed in a superior room and it had all of the mod cons you should expect from a 4 star hotel. The bed was comfortably to lay on and the view onto the greens outside was relaxing. There was no road noise, considering that the M6 is only a stones throw away from the hotel. The only complaint we had was that the pillows were not firm enough, but a quick chat with reception resolved that. We explored the grounds of the Hall where we found a lovely hidden garden; the conservatory that runs along the outside is a pleasant place to walk through or just to lounge and the main dining area looks fabulous - they had a wedding exhibition the day we arrived and I would imagine attending a wedding here would be fantastic, with some wonderful photo opportunities. It looks particularly stunning when lit up at night. The breakfast that was included was as expected, with a continental offering and a hot food option. I was a little disappointed that some of the options had further supplemental charges, but overall, you would not be able to leave there hungry or dissatisfied. The spa was lovely, again with friendly staff. My wife sang the praises of the girl who provided her Terraké therapy, feeling aptly relaxed afterwards. The swimming area was clean and well maintained, with a small hot tub/jacuzzi (enough to seat 2 people comfortably) on the side and a small steam room (large enough for 5-6 people) and a smaller sauna (good for 3 people). I felt that as the Spa is one of the main features of the hotel, the size of facilities were lacking. All in all, a good stay and if the opportunity arose again, we would definitely visit.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing our charming country house hotel for your weekend getaway to celebrate your wife's birthday. I am pleased that you received a warm welcome from our friendly reception team, settled into your tranquil, superior room with comfy bed, and took some time to explore the Hall and grounds. The attractive garden and pond within our Sunken Garden is said to have been a bear pit at the time of King Henry VIII, and is a wonderful backdrop for wedding photographs. Over the last 50 or so years we have delighted many couples, and in some cases, successive generations of the same family! Attractively landscaped grounds in the summer and open fires and oak panelling in the winter set the perfect romantic scene. I am delighted that your wife could unwind during her exquisite sensorial Terraké massage. Our professional and experienced therapists will determine which Terraké universe our client has the most affinity with according to mood and the needs of the client's skin: Terra Magica (earth), Primordial Waters, Of Air and Light and Luxuriant Plant Life. Each has its own unique fragrance and signature massage using accessories including warm precious stones, trickling rain sticks, light feather brushes and a contouring liana ribbon to enhance the sensations. Please come back and visit us again soon, we have regular offers available on our website.

"A classic hotel "

5
28/09/2016

Warm and cosy hotel. Staff were very pleasant and accommodating. Country kitchen was nice for a meal with family. Special thanks to Connie and Grace at the bar and Dan in the country kitchen whom all made the stay very enjoyable. I would have liked to have stayed longer to try the oak room restaurant and look forward to returning to do just that!

"Lovely place, but let down by the basics"

3
27/09/2016

Booked one of the 1 night spa breaks as a 50th birthday surprise for my wife.Not worth the £315 (plus an extra £56 for drinks and going over your food allowance in the oak Room restaurant, (£4 for a jug of iced water), just for 1 night) that I paid for it. Very nice Hotel and very clean and nice food. The Spa was very nice, as were the girls who gave us our massages.What let it down was, 1, the bottle of champagne in our room on arrival (3:00pm) was missing, (not the first time judging by previous reviews), this was a special surprise for my wife and wanted to celebrate it on our arrival. I called reception immediately, they said they would get it sent up. We waited 30 mins and no sign of it so, as we was wasting our spa time, we gave up waiting and headed to the Spa. On our return to our room at 7:00 pm the bottle was waiting for us. 2, When I booked I enquired about the treatments available at the Spa and was told my 4 choices and that was it. No real options for a male unless you liked a pedicure, manicure or facial treatment. I must stress the Spa was far more accommodating than the reservation team and they quite willingly offered a treatment we were both more than happy with. 3, Arrived 10 mins before our reservation time at the Oak Room restaurant and was told to go to the bar have a drink by the 'Front of house' / 'Maitre d' and he would collect us. 25 mins later (15 mins after our reservation time) I had to return to the restaurant to ask if they had forgotten us, which they had, because the restaurant was only half full. The food was very good, although the 2 smudges of mint flavoured mousse on a plate as a dessert, was a complete rip off. 4, Didn't seem to cope with the numbers down for breakfast.We had nearly finished our breakfast before our coffee and toast arrived.Other people were commenting on this too. All I got on check out at reception when asked about my stay and I told them of my concerns, was 'Oh, I'm sorry about that'. If my wife had not been by my side and she was unaware of what I had paid, I would of wanted to speak to someone higher. All this said, a lovely Hotel with nice food,

"Birthday afternoon tea"

5
25/09/2016

What a beautiful place! Great setting, attentive, friendly staff and extremely welcoming. Went for the celebration afternoon tea, great selection of savoury and sweet snacks. And as a surprise the staff decided to personalise a plate with chocolate writing saying happy birthday with an extra slice of cake - what a lovely touch to finish off a great day!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am so pleased that you enjoyed your recent visit to Moor Hall for afternoon tea. We are so lucky to be located in such beautiful surroundings, even better when the sun is shining, when time can be spent relaxing on the terrace. Our hardworking staff really do appreciate the great feedback we receive, and I hope that you will come back and enjoy another idyllic afternoon with us very soon.

"Afternoon tea... Complete disaster "

1
24/09/2016

Booked Moor hall for a surprise afternoon tea for a 50th birthday with the family. Upon arrival, reception we're welcoming and pointed us to where we needed to be. As we arrived at the restaurant, a member of staff saw us waiting at the door but continued to talk to other customers. I understand customer service but a "I'll be with you in a minute" wouldn't go a miss. We waited for 5 minutes before she came over. She then told us our table is not ready but to go sit in the bar which is fine as our other guests hadn't arrived as of yet. After guests arrived we waited another 15 minutes before we approached another staff to say we are ready. They said " go to that room there" and pointed to the "snug room". We then had to wait another 20 minutes before we had to get again and go find a staff member be to serve us which happened to be the same lady who again ignored me until she had finished talking. A guy came in eventually took our order and brought in some tea. It then got to another 20 minutes and still no food. In the end we left. The manager Ryan apologised and took down my email for a complementary dinner.... Didn't receive that either. All in all, worst surprise ever, service horrendous and staff were rude.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
We have remained family owned and operated for over 50 years, and we pride ourselves on offering all our customers a superior service in all areas of the hotel, as it is clearly important to us that all our customers are happy and keep returning, On this occasion we clearly failed to meet our own high standards, and I do hope that you will accept my sincere apologies. I completely understand how disappointing this would have been for all your party. I am aware that our Operations Manager spoke with you on the day to offer our apologies and has since contacted you directly by email. You can be assured that further training will be carried out in these areas to ensure this appalling experience is never repeated. We look forward to restoring your faith in Moor Hall Hotel & Spa in the near future.

"Nice hotel in a golf course"

3
23/09/2016

Nice hotel in a golf course. Rooms are comfortable although old fashioned. Bathrooms need renovation. Lovely suroundings. Great restaurants (the have 3). I couldn't use the gym as they only open it at 7:00

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Moor Hall Hotel & Spa has a quiet countryside location with easy access to the M6 and M6 Toll. Birmingham City Centre is 10 miles away and the NEC 15 miles away. With 2 restaurants and a cosy lounge bar, there are plenty of dining options. From the lounge bar terrace, there are fabulous views to be enjoyed over the sweeping lawns, a relaxing area for an alfresco meal or a pre-dinner drink. Our guests enjoy complimentary membership of our Leisure Club during their stay, from 3pm on the day of arrival until 11am on the day of departure, and hopefully you will get the opportunity to use the gym during your next visit, which opens at 7am. We hope to welcome you again soon.

"Fabulous"

5
22/09/2016

We booked at the last moment due to a change in our travel plans. The staff on the phone were most helpful and on arrival the staff were excellent. We had a nice ground floor room and had booked dinner in the restaurant as we were also meeting a good friend that evening. The food and service exceeded expectations and the restaurant certainly deserves it two AA rosette classification. The food was delicious and the prices very reasonable. Breakfast was equally enjoyable after an excellent nights sleep. All in all a lovely hotel and one we would recommend and stay at again when we are in the Birmingham area.

"Mixture of excellence and tiredness"

4
21/09/2016

What a contrast. The room to old and tired. With clunky air on and paper thin walls so next door sounds like they are in your room. Tv old and colour shot and an archaic WiFi system. But the star, bar and restaurant quite superb. I suggest taking the higher range rooms as my colleagues had done if you stay.

"Spa day & Afternoon Tea"

5
21/09/2016

Visited here for a spa day with afternoon tea included which was excellent. On arrival we were given a pot of tea and biscuits and given a tour of the spa area. We both booked for a neck, back and shoulder massage which we both thoroughly enjoyed. The pool area was clean and very relaxing. For afternoon tea we were asked what sandwich fillings we wanted, we explained we weren't big sandwich eaters to which the waitress then said we could swap sandwiches for fruit salad instead which we opted for, we thought this was a nice touch. The selection of cakes were great and were larger compared to some afternoon teas you get where the cakes are tiny. Overall we had a lovely day, nothing was too much trouble for the staff. We will definitely be returning.

"One night stay "

4
21/09/2016

We just had a 1 night stay at the hotel we really enjoyed our stay the staff are lovely the service was great. The only thing that lets it down is the dated rooms they just look a bit tired we stayed here 20 years ago and the decor was exactly the same then, it could just go with freshening up a bit.

"Another good stay."

4
19/09/2016

We've just enjoyed a 1 night stay at this very nice hotel. We had stayed here before a couple of years ago, and really liked it so wanted to return. We arrived on Sunday afternoon. Impressive approach from the road. Large mainly Victorian property much extended. The hotel looked pretty busy, but check in was quick and smooth.This time we were in Room 71 on the ground floor. Views over the attractive grounds. Quite spacious and Comfortable room. Traditionally furnished. TV, mini bar, tea and coffee making facilities etc. Nice bathroom. Only negative was being able to hear the other guests in the adjoining room. We used the gym and the pool and both are excellent. We went early evening and both were quiet which was great although it closes at 7.30. Breakfast was very good. Hot and cold buffets with an excellent choice. Staff were all very pleasant. No complaints and we would be happy to return.

"Stopover "

4
19/09/2016

Stopped here on a very busy Saturday. Hotel set in lovely grounds facing golf course. Multiple functions were taking place. Used pool late afternoon. Nice pool but bit dark in seating area. Went to bar and sat outside - lovely view of grounds. Staff very friendly but struggling with volume of guests. Bedroom was as expected in this grade of hotel - good selection of teas and coffee. Dinner in The Country Kitchen was carvery style. Again busy, staff very friendly. Cold buffet starter was ok but shellfish was on same platter as mackerel and herring - not good for those of us with shellfish allergy. Choice of three roasts for main with good choice of veg etc. Sweets were again ok. Breakfast normal for uk hotel. Would visit again en route south. Staff couldn't have been more helpful.

"Variable"

3
19/09/2016

Stayed one night on trip south. Check in busy and hotel obviously busy - usually a good sign. Room was average - good tea & coffee facilities , TV, robes, comfortable bed. Bathroom dated & in need of updating - bath panel falling off, shower over bath not that great and toiletries had very chemical smell. Used leisure centre - ladies changing room looked like tornado disaster site - towels and robes and hotel slippers everywhere. Pool area very comfortable- pool bit murky as serviettes/ tissues broken up & floating through water. Really didn't fancy a mouthful of that so cut swim short. Told staff of issues on way out & hope they dealt with it. Used bar at front of hotel for tea in afternoon - sat outside - lovely aspect however - tables all needed to be cleaned. Staff all busy but needed to clear down tables & keep place cleaner. Ate in Country Kitchen carvery & food fine and plentiful. Good choices and staff very attentive. I would say all staff we met & had contact with were very friendly and helpful. Used loos in public areas - these are lovely - obviously done up recently and very very well done. Hotel had wedding going on, about 2 or 3 private parties - but only time we felt crowded/ underserved was just before dinner about 6.45pm bar very crowded and staff overwhelmed. Good stay on the whole - think rooms bit tired - hope this is a work in progress. Would visit again.

"Short Stay"

4
16/09/2016

I only had a short stay, what a great looking hotel in really nice grounds ( golf course). The staff were all very polite and courteous. The room was nice, clean and well maintained, with everything you need. I had dinner in one of the bars, the food was well presented, and a large portion. Breakfast was buffet style, plenty of food, well presented. Overall a really good short stay. Special thanks to the staff who I found to be really professional.

"Spa Day"

4
14/09/2016

The spa day was nice. Treatment was great, I had a back neck and shoulder massage. The staff were second to none, there really wasn't anything they couldn't do for you. The one guy who was there throughout the day (I didn't get his name) was doing everything and went above and beyond. Facilities are clean, fitness class was fun. The set up isn't perfect, as you need to go downstairs to use the toilet, swimming and shower facilities and spa and fitness is upstairs. There were minor issues eg running out of mugs but the staff were running around sorting it out. I think the relax room needs to have dimmer lighting as it is too bright. Over all it was a lovely day. Menu in the restaurant is not extensive and in parts very expensive so if you don't mind a good size sandwich and decent sides you won't be disappointed.

"Grand hotel"

3
13/09/2016

As you drive past several mansions on the private road to the hotel you get a feeling of grandeur. The historic building is beautiful and has fantastic views of the neighbouring golf course from the terrace bar. The pool was nice and one of the main reasons for choosing this hotel on our trip to Cadbury world. Our rate included dinner which was a lovely carvery in the nicely refurbished restaurant. The wines were really well priced but our rose wine should really have been served in a cooler not just plonked on the table unopened. I also thought the bar service was a little slow and they didn't clear tables very quickly. Shame as everything else was great. The bedroom was ok but a little dated but the sofabed for my daughter was not comfortable at all.. The bathroom however had been recently refurbished to a high standard. It was a warm night so we really could have done with air con although reception did bring up a fan for us. I think this is a beautiful hotel that just has a few minor niggles to fix to make it really good.

"Expected better for a four star hotel!"

2
13/09/2016

When arrived my wife and I Ordered tea which I had to ask for again as it was forgotten, no biscuit with it either. Relaxed service considering the bar /outside area was not busy! In our room one of the glasses in bathroom was filthy, phone was very crackly and could hardly hear lady at reception. VERY hot water which scalded me,would have been nice to have a sign for health and safety! At Spa was a relaxing massage but they had double booked our double room and as this weekend was a surprise for my wife's birthday I was NOT impressed! Meal in Oak room on evening was below average and not up to a 2 rosette standard. Trust me, I know what that standard should be! When chocolate mousse resembles Angel Delight you know there is cause for concern! Staff were mostly lovely & polite which we were grateful for and the hotel grounds and general cleanliness were very good. In short not the best stay my wife or I have had in a hotel and would not want to recommend. Other reviews I have read have commented on the Spa area, the bar area and waiting times so it is obvious to me there is no learning from other guests bad experiences in this hotel! Pity as I like Moor Hall and its location!

"Excellent"

5
11/09/2016

I recent stayed with my husband for an anniversary treat. The reception staff were very pleasant and check was quite quick. We were asked if we needed hand with our bags and advised where our room was and all facilities. Ur room was very spacious and comfortable. The spa was also sagged with very friendly staff who didn't push you to purchase treatments. An all in all superb night away with m husband at this lovely hotel

"I can only recommend"

5
11/09/2016

The stay was for 5 nights and it was absolutely amazing. Very comfortable room and all the services were super. Pretty surroundings. This hotel is one of my the most favourite hotels. Very kind check in and check out. I can only recommend.

"Lovely place "

5
10/09/2016

Stayed here with my girlfriend last night and what a lovely hotel it is! Room was lovely and had plenty of character, staff were very helpful and friendly both during check in and check out would stay here again!

"Im going to give Average although i am going to return."

3
09/09/2016

So the hotel itself looks fantastic from the outside nice entrance - check in very easy very quick. Plenty of parking Room was very small and shower is small It was a fair walk from the reception - so if you do have mobility issues let the desk know in advance. I would say that the room whilst ok is in need of an update you are not far off Marriott prices so you are going to need to up your game if you want the same custom. Swimming pool, Sauna and Steam - perfect Didn't eat in the hotel in the evening however the bar and little seating areas looked ideal for cozy chats right up to the larger gatherings Breakfast was good. Checkout was smooth. Staff Attentive - without being pushy Will return - hopefully to see a bit more of the hotel and lets see how you do .

"The Best Hotel we have stayed in"

5
09/09/2016

We have stayed at this hotel now three times, each time being first rate, looking forward to visit number four. This visit was a last minute decision so we booked a weekend break at a great rate. From Check in and all the way through we were treated exceptionally well. The Staff at the hotel are the best we have experienced, friendly efficient and nothing is too much trouble. I could list all the staff we had contact with as first rate but a number of them deserve special mention. Kelsie - Reception, a small issue with our room was sorted quickly took ownership of the problem and got it sorted. Angie and Chloe in the bar went out of the way to help, we ordered lunch on the Saturday and as we have dietary issues were not sure how this would work out, we should not have worried. The food was prepared specially for us, delivered hot and very nice indeed. They also helped to arrange an afternoon tea for the Sunday PM, again with our dietary needs had to be done with care. The Tea was perfect! Mario - Oak Room, dinner in the Oak Roam was no less perfect, Mario looked after us, like his colleagues, went out of his way to make sure we had everything we needed, we were not able to choose from the Starter selection, but he arranged for us to have something else, with no charge to make up for this. Michaela - Country Kitchen, as with others mentioned she took ownership of us and made sure we had what we needed remembering each time what was needed. Thank you to the hotel for a great weekend and as I said at the start can't wait to come back.

"Tired and faceless"

3
08/09/2016

Only stayed one night, not impressed if I'm honest. On check out wasn't even asked if everything was OK? It was just that, ok but no more. Room was old fashioned with dreadful furniture and basic. Was clean, but worn and tired. I thought there were hairs in the bath, but it was just cracks in the tub; the sink drained slowly, I put a kettle of boiling water down (on old hotel trick I've picked up) that made it a bit better, so they need to get to a Pound store and get some of their cheap sink unblockers to sort it. So left me completely underwhelmed, I guess for a load of guests after a wedding they are probably too drunk to care and maybe the golfers don't stay there? Next time I will use the near by Premier Inn, it will be less money too I suspect. Not a hotel I can recommend for any plus points at all I'm afraid.

"Perfect "

4
08/09/2016

The grounds the facilities and the stay was perfect. My partner brought me here as I have been stressed and tired lately. And he couldn't of picked a better place. Relaxing by the pool while reading a book is like time stood still for us. The breakfast in the morning was lovely. We were served by a young gentleman called Will and had a little conversation about the coffee. Well mannered and very attentive. I would recommend the hotel to friends and family and defiantly re visit :)

"weekend break"

4
05/09/2016

We stayed here for a long weekend. They had 2 weddings and an open day for weddings but it didn't make any difference to our stay. The staff were very good, even though you could see some of them were tired. The food was excellent, couldn't fault it. Breakfast was really good. Lots of choice. Room very spacious and clean. The only thing I would say is the rooms are on the warm side. Did have A/C but difficult to work. Other than that we had a lovely rest full stay. Oh and the pool was beautiful.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall for your long weekend break. I am delighted that you were impressed by the excellent choice of food and the great service offered, during your stay in your clean and spacious room. We have experienced some high temperatures this summer and I am sorry that your room was a little on the warm side. Many of our rooms have the benefit of air conditioning, we are also happy to provide a fan for the comfort of our guests. I will ask our maintenance team to take a look at the control panel without delay. I am pleased that you managed a dip in the lovely pool located in our Spa facility and overall achieved a very restful stay. I hope you will consider Moor Hall in the future.

"All the boxes were ticked, apart from one....."

4
03/09/2016

My wife and I stayed at Moor Hall Spa on 27th August. Unlike my wife this was my first time at a spa and I have to say the facilities were very good. Not too large to make it feel that little bit special and not too small that everyone was on top of each other. Hot tub, sauna and steam room all off the good sized pool in a pleasantly decorated surrounding. Upon arrival we were quickly checked in and informed that we should walk from our room to the spa in the dressing gowns and slippers provided. We walked the short distance to our room via the long conservatory noticing a large function room set up for a wedding. Our room was very nicely decorated and laid out, four poster bed and views over the gardens. We changed into our spa attire and set off for the pool. Leaving the accommodation and heading back through the conservatory........... straight into the wedding party! My wife and I felt like two lambs (or fluffy sheep) going to the slaughter. We heard derogatory comments from some of the wedding party but not wanting to cause a scene we walked quickly through and into the spa. After a good time at the spa we returned to our room, checking first to ensure the wedding party were in the function room! We had supper, a very nice meal with an equally good bottle of Merlot! We then retired to the bar for a couple of drinks before heading back to the room. The wedding party was in full swing but it wasn't overly loud. I am a good sleeper, my wife is not and the next morning she said that the wedding party guests were not particularly quiet in the early hours! Breakfast was very good, a varied selection of hot and cold food. The staff were very attentive throughout and looked after us very well. At check out I made a point of explaining about the noise and embarrassment we felt walking to the spa. There are changing rooms available and this should have been recommended or at least mentioned. We were told that the wedding party were advised that spa guests would be walking through the conservatory. That is not the point, we should have been advised as there are other routes that could have been taken. We received a hollow 'sorry about that' jumped in the car and left. Very nice spa, good rooms, great food but we felt let down at the poor handling of our complaint.

"Amazing hotel 100% recommended"

5
02/09/2016

We have stayed at the hotel many times and our high opinion of the hotel is reflected as we chose moor hall for our wedding day. Everything was amazing. The staff are kind and caring, thoughtful and personable. They have excellent interpersonal skills. Nothing is too much. The venue is best described as luxurious. Menu choice is extremely varied and presented to a high standard. Most importantly it tastes exquisite! Wonderful place.

"2 night stay"

5
02/09/2016

We were very pleased with our stay here, we had originally booked for one night but decided to stop another. The rooms were spotless, beds comfortable and robes were provided. The staff were absolutely lovely and very friendly. Breakfast area was a nice size the room divided in to two sections. The old part of the building was originally a "dwelling". There is a golf course next to the hotel and sitting on the patio you look over to the golfers. It was very calm and peaceful and booking out time was 11am which gives you a bit more time in the morning.

"Chilled Weekend Break"

5
02/09/2016

After reading some reviews I was a little apprehensive but given what I thought was a great price from the hotels summer hot deals website I thought what's to loose. So pleased my partner and myself took ourselves off last bank holiday to have a chilling out weekend. We had no need to leave the hotel during our 2 night stay. I was on crutches as I recently had a knee operation and was for the first time in my life in trust of the hotel staff and facilities to make my way around safely. I needed have worried and must say I was impressed by such things as a letter in my room advising of evacuation procedures. I even indulged in the spa/pool facilities for two days and have to say despite being a little unsteady on my feet managed very easily. The placing of hand rails outside the steam and sauna rooms gave me confidence to utilise the facilities to their best. The staff were kind and courteous and the young lady (with the red hair) at breakfast seated me next to the buffet so that I didn't have far to walk. On arrival our room wasn't ready despite being past the checking in time. I could see that a very large wedding party seem to have descended on reception at the same time so we sought refuge in the bar for a drink while the very efficient reception manager (eastern european gentleman) attended to everyones query and needs in a very calm manner despite being almost swallowed up at his desk. It wasn't a great deal to us and the complimentary drink went a long way to what was a minor inconvenience in the grand scheme of things. The dinner with the deal in the oak room was perfect and yet again the restaurant manager made it a very enjoyable experience. My one gripe that I will put down to the young ladies inexperience was that when leaving a very wet floor towel on the floor in the bathroom we didn't expect it to be hung up with the dry bath towels on the same rail. I would certainly book again. Thank you to all of the staff who work so hard to make our chilled break just that.

"Relaxing Stay"

4
02/09/2016

We got a deal off secret escapes for one night with breakfast and spa access. Checking in was easy, they even had homemade biscuits on the counter. The awkward part was finding the room as there was a wedding on and we did have to barge past with bags to get to where the rooms are. Our room was big and spacious, the beds were comfy, the bathroom was clean - and there is a mini bar which is good as we bought our own champagne. We went to the spa wearing robes and slippers. The robes are a bit tired, but at least they are clean. It was awkward going past a wedding party in this outfit, but everyone was doing it so it was fine. The spa is small. You get a towel and there are changing rooms and water facilities. The room itself is hot, but there are staff around checking water every hour or so. The steam room and sauna are VERY small, but fine. The jacuzzi is OK and the lounging area could be a bit more comfortable. The showers/toilet facilites in the changing rooms were adequate. Real shame that I forgot to book my treatments in - they were fully booked! Staff in the bar are super friendly and try their best to make sure your needs are met. We saw two other groups in the bar area getting preferential treatment (for birthdays and anniversarys) which was nice. Breakfast was fab! So many drinks and food and bits to choose from. I just wish I wasn't so hungover as would have enjoyed it so much more.

"Really lovely Hotel"

5
02/09/2016

It was an offer. We used to live on Moor Hall Drive in the eighties and how that hotel has changed. I went with my daughter and our room was really first class. The beds were very comfortable doubles. The views from the windows were lovely. The hotel is on a golf course. There are two restaurants. We had a meal in the small restaurant which mainly does roast dinners. Food was good. We also used the swimming pool in the Spa which was lovely, large and clean. We would certainly go there again.

"Excellent Food & Service"

5
02/09/2016

We went to Moor Hall for a meal for my parent's 57th Wedding Anniversary, and dined in the Country Kitchen carvery. There was a great range of food for all 3 courses, all food was presented well & cooked perfectly. We have previously tried other hotels in the area, and can safely say that this was the best by far! All staff were very attentive, and made sure that everything you needed was sorted out. There was a good range of drinks, at a very reasonable price. Particular mention must go to Daniel, who really looked after our group - my parents had a wonderful celebration meal, and are looking to go back in the near future. Thank you to the Hotel & staff for a great time!

"Chill"

4
31/08/2016

I was treated to a spa and overnight visit by my wife, beautiful surroundings and views from the room and patio areas. Excellent spa facility and very relaxed evening meal in the country style restaurant. A wonderful building only a short drive from the busy Midlands motorway network.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
We are very lucky to be located in such beautiful surroundings yet within easy reach of Birmingham, the NEC Group/LG Arena and the major rail and motorway links. I am delighted that you enjoyed a lovely Spa break with your wife, and hope that you both left Moor Hall feeling relaxed and rejuvenated in mind, body and soul. I do hope that you will consider visiting Moor Hall in the future, you may wish to take a look at our website for our special offers. Thank you for taking the time to post your review, your kind feedback is really appreciated by the team.

"Lovely pool and spa"

4
31/08/2016

This hotel is very nice, staff very friendly. We booked a 1 nights stay through Groupon, fantastic deal,food was delicious which was in with the cost, we knew the rooms were standard when booking but a bit disappointed when we got there, some of the curtains were hanging down and brown mark on ceiling, but very clean, I always think that first impressions are important.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I completely agree that first impressions are so important, and I would like to thank you for bringing these matters to my attention and will ensure these are addressed immediately. I am pleased that you liked our family owned country house hotel, and enjoyed delicious food and friendly service offered by our hardworking team. I hope that you will consider staying with us again in the near future.

"Disappointing visit went from bad to worse!"

1
30/08/2016

My friend kindly planned a second mini hen do to stay one night under a spa and overnight stay package, she lives in Liverpool and I live in Bristol so this was chosen as a halfway meeting point. On the plus side I must say the 2 Spa treatments and therapists we had were amazing, and that was the highlight of the trip and then it really went downhill from there. The swimming pool area could do with more seating/less people being allowed in at certain times, my friend is 7 months pregnant and there were no seats available around the pool area during our 2 hour visit. Also compared to other spas a better choice of complimentary herbal teas/chill out rooms would have been nice, rather than upright cafe style tables and chairs and a vending machine. In the evening we decided to have room service as my friend was tired and we thought we'd treat ourselves and had a £28 allowance each within the deal we had. Being that I am getting married next month, I wanted to try and choose a healthy option and went for the chicken caesar salad and hoped they would go easy on the dressing...this was a school boy error as what turned up was some iceburg drenched in sauce and some very dry ovecooked chicken, my friends duck salad was equally over loaded with dressing. being typically English I am usually too shy/embarrassed to complain but the food really was unedible so I had to phone up and re ordered some different mains, which were replaced, mediocre but edible. So far the stay had been mixed but it was the behviour from the staff, in particular one man at the front desk the next morning which made us decide we would never retrn. He immediately apologised for the food, without us bringing the matter up and offered us the dinner complimentary. Which we thought was a nice professional gesture, however this needed further explanation that we had already paid for the food within the deal so please could this be refunded onto our card. He tried to persuade us to return in the future and he would give us on upgrade. I relly had to push him on offering a refund despite him offering it to us complimentary in the first place. Then we checked out, paid our drinks tab, put our bags behind the reception desk and asked if they could please book a taxi for midday for us to catch a train. We came back at midday and waited outside, asked reception after 5 minutes and they said it was on it's way, it then got to 12.15pm and it was still a no show. By this time we had missed our train and would potentially miss our connection at Birmigham New Street. I went back inside and the guy on reception had the ordacity to say we never specified a time and he ordered one straight away when we checked out. This did not make sense as why would we put our bags behind reception if we were ready to leave??? I was just really shocked by how rude he was, I am 100% certain we specified a time, and as a professional he should have been apologising for the lack of communication and not checking the time with us. We therefore had to order our own taxi and pay to go all the way to Birmingham New Street. All in all a real faulty towers experience, and would not recommend to stay/eat there.

"Nice, but.........."

3
30/08/2016

My husband and I came here on 29th August overnight with a groupon deal. Positives Lovely food, really nice carvery and breakfast The BEST massage I have ever had!! Very pricey at £67 but great for a treat Negatives The room was just ok. We felt like we'd been shoved in the paupers end. Dirty grouting on bathroom floor and walls and a lovely view of conifer trees one foot from the window which left the room feeling really dark and depressing. Was ok for a night but couldn't of stayed longer in that room. Beds comfy though. We didn't get a choice what time we had dinner, we were told we were booked in at 7pm and with having a massage booked at 530 this would leave me half an hour to get back to the room and get ready for dinner. The last thing you want to do is rush after a lovely treatment, especially with it being so expensive. We were told there was no moving as restaurant was fully booked and I couldn't have my massage earlier either. I just don't understand why we weren't given an option over what time we would like to go for dinner, I have never encountered this before and everything was just to rushed. I'm really really annoyed about this. Every other hotel we have visited we have never been TOLD what time we were booked in for dinner, surely you should decide this or at least be given options. So beware of that!!!! Overall, it was OK

"Amazing place "

5
30/08/2016

2 day visit over bank holiday for romantic break. Was a late booking so room was poor really but not worried as probably last one. Room was noisy and dirty but comfortable. Facilities a absolutely fantastic, service very attentive (restaurant possibly best I've experienced) food delicious and varied and all this makes up for poor room. All in all 5 star hotel and good price. Spa very good and grounds a pleasure to walk. Only 50 minutes away so will definitely return!!

"Disappointing Birthday Treat"

2
29/08/2016

This was booked through Groupon and chosen mainly for the Spa which was ok however the evening meal was shocking. To start it was ment to be Hor derves but it was just a salad bar with a bit if meat and fish so we went for the bland soup. The main was a Carvery, the chef was rude and very basic veg but what we did have was nice. When it came to dessert my husband ordered the hot option which came cold. Due to us being on the 8.30 sitting the rest of the dessert choice was poor. So I opted for the cheese and biscuits, which I had to ask for more biscuits as there wasn't any, the cheese was dried out and tasteless too and for the second time I had to ask for butter!! To go with the cheese my husband asked for a large port, which came as a small and we were not offered tea of coffee after our meal so we left! The room itself really did need updating, it was so hot we opened the windows which meant we got an early morning wake up call at 7am with the rattling of cages and deliveries but it wasn't too bad as we dropped off again only to be woken again at 8.45am to the smashing of bottles. Nothing like a lie in on a bank holiday. When asked the next morning how our stay was I explained I was disappointed, i'm not sure why she even asked as she wasn't bothered by my reply!!

"Relaxing Stay"

5
28/08/2016

My boyfriend and I stayed at this lovely hotel for 2 nights this week and couldn't have been happier with our choice! We had bought a Wowcher deal that came with a standard room and breakfast both mornings (delicious & filling), but found to our delight on arrival we had been upgraded to a superior room - fabulous to have air con and a more spacious room on such hot summer days! The deal also came with tickets to the Drayton Manor theme park only 6 miles away, a great day out followed by a lovely swim and hot tub in the hotel spa/leisure area - bliss! Beautiful hotel with stunning grounds and relaxing conservatory and outside bar area to relax peacefully. Staff were very welcoming and made our stay complete. Can't fault it - 5 stars!!

"This Hotel has a lovely setting, BUT it is DESPERATE need of an internal revamp!!!"

3
28/08/2016

I would have loved to have scored Angela B's hotel and her team higher BUT there is just to much lacking at this once GREAT hotel. I played golf on Friday 19th August with a Moor Hall member so decided to book an overnight stay at the hotel. Check in was terribly slow as a large hen party from up North had just arrived to check in! The lady on reception was very polite and helpful, but needed some assistance to help cope with the Hen party scenario. My bedroom was in desperate need of a make over very tired and drab, however the bathroom had recently been modernised and was good, Now the really poor part of the stay, the food in the Country Kitchen (carvery) was basically bland with very little flavour, the cold starters of fish, meats and various salads were ok. I guess having eaten in the Oak restaurant on prior occasions I was expecting much better food!! I understand economically the market that Angela B is now aiming for, but it's such a shame as with this with their near neighbour New Hall both used to be BRILLIANT now it's really basic and not worth the Visit, Sorry! Would not recommend or re visit.

"Good for Everyone"

5
25/08/2016

Great Hotel for Business , Couples and Families . The Fitness Centre and Pool AREA are excellent. If you like Golf there is a course literally next door , although not part of the Hotel , £40 gREEN Fee , but an excellent course and worth the money.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your great review. The hotel is set in beautiful parkland yet within easy reach of Birmingham, the NEC Group/LG Arena and the major rail and motorway links. With 83 comfortable bedrooms, 2 restaurants (1 with two AA Rosettes), 6 meeting rooms, beautiful gardens and grounds and a leisure centre with indoor pool and spa, Moor Hall is the perfect place for the business or leisure traveller. Perhaps you may consider another round of golf when you visit us in the future.

"Birthday break"

4
23/08/2016

Stayed here earlier this month on a groupon deal. We paid £99 for dinner, bed and breakfast. Don't think it told you in the sales pitch that is would be a carvery meal. Not keen on carvery meals but we did still enjoy the experience. We arrived in the early afternoon and were going to go to the pool but didn't bother as it was a reasonable day weather wise so we sat outside and watched the golfers. The basic room was adequate but as other people have said is in need of a bit of tlc. The bathroom however had clearly been refurbed and was very nice. However the room was comfortable and had everything you should require. The dinner was very acceptable, I had the salad bar which consisted of a good choice of salad, meats and fish, my hubby had the soup. Carvery was ok. Nice choice of desserts. Drinks not too expensive. (Although did think the price of a cup of tea was over the top!) Sat in one of the lounges after with a brandy and did enjoy the atmosphere. Breakfast the next day was excellent, good choice of everything. Staff we came across all very pleasant. Would be a lovely venue for a wedding. Nice break for the amount we paid.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am pleased you enjoyed a comfortable stay and the weather was nice enough to sit outside and watch the golfers. As a Trip Advisor Certificate of Excellence winner, we take great care to ensure that our food is of the highest standard, and I am delighted that you enjoyed your dining experiences during your visit. Moor Hall is a wonderful venue for weddings. We have a choice of wedding packages available, all of which include an arrival drink, a four course meal, wine with the meal, a glass of sparkling wine or champagne for the toast, an evening buffet and room hire. The prices are straightforward and there are no hidden extras. We can also tailor make wedding packages, and our wedding co-ordinators are here to advise and guide our guests on the options available. The sunken garden set within the beautiful grounds of Moor Hall is a very popular area for wedding photographs, and our sunny terrace is a great area to relax and watch the world go by.

"Brilliant again"

5
23/08/2016

We had dinner here on Friday evening in the oak room the service is superb and the food good (although some portion sizes were a bit small). They were accommodating of all our requests and everything was den with a smile - senior staff were directing new staff well - wish more places trained staff like this!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
We have remained family owned and operated for over 50 years, and we believe that it is personal touch that really sets us apart. We are very proud of our team and your kind observation is really appreciated, and will be passed on. I am pleased that the service was superb and you enjoyed good food, your comment regarding portion sizes has been taken onboard. I do hope that you will consider dining here again soon, when you can be assured of our best attention.

"Lovely food but the room service let the hotel down"

3
23/08/2016

My husband organised the weekend as a surprise. We arrived and he had requested a bottle of bubbles for the room which was a lovely thought. Unfortunately the bubbles were sitting in luke warm water as I imagine they had been delivered a while before we arrived at 6:30pm. He phoned for some ice and then phoned again. It took 45 minutes to arrive by which point we were booked in for dinner which was a little disappointing. Reception apologised and arranged for another bottle to be delivered to the room for our second evening. When we arrived back there was no bottle so my husband called down to reception. He called again 45 minutes later when it hadn't arrived. 1 hour 20 minutes later and again just before we were due to head down to dinner it came. Twice we were unable to enjoy a pre dinner drink which put a bit of a damper on the weekend. I am unsure where the breakdown in communication was but I would like to think this will be looked at following on from our complaint. The room was ok, I believe we had been upgraded to a superior room which I'm not sure it was. The bathroom was a little tired, we had to ask maintenance to fix the shower as the handle which controlled the heat was so stiff we couldn't get cold water out. The room didn't have air conditioning which was a shame as it was quite warm but we were able to keep the windows open so it wasn't too hot. The dinner on both nights was superb, the atmosphere, the service and the food itself was lovely. The Spa treatments we had were lovely, the spa itself is quite small, we were unable to sit by the pool and instead opted to sit in a quiet room which was very relaxing. The sauna Jacuzzi and steam room were in high demand so we didn't manage to make use of these facilities. Overall we had a nice weekend it was just a shame it was marred by I can only assume communication issues between reception and room service.

"A great guest experience"

5
23/08/2016

I had another fabulous stay recently at the Moor Hall Hotel, and I must say all of the staff team are a credit to the hotel. Great customer service demonstrated by all departments and a fabulous product.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your fantastic 5* review. We are very proud of our dedicated team, they work very hard to offer our guests a superior service throughout the hotel, and they will all be delighted that they helped to contribute to your fabulous stay. We hope to welcome you back very soon.

"Anniversary Dinner"

5
23/08/2016

My husband and I celebrated our 20th wedding anniversary with a 3 course dinner in the Oak Room. The food was excellent and the staff were extremely polite and helpful. We will definitely dine here again, we had such a lovely evening

"Absolutely Fantastic!!"

5
22/08/2016

I stayed here overnight with my friend (20.08.16 - 21.08.16) and wow what a hotel! We arrived quite early, and the room was not quite ready so we took a quick walk around the grounds. The grounds aren't very big, but they are quite beautiful and in Spring I bet they are just gorgeous when all of the flowers are in bloom. The hotel itself is a lot bigger than we thought it would be and we enjoyed have a little look around. We were allowed to check in early, and the prosecco I had purchased for my friends birthday was in our room with a card. Shortly after a cupcake was sent to the room from the hotel wishing my friend happy birthday - she was very happy about that! I had booked through Groupon for a spa overnight stay with dinner and breakfast. The spa is lovely - a little small, but everything needed is in there. It is clean and well looked after and quite warm inside which is nice when you can see the rain out of the windows. The pool is one height all along which is what I prefer as I'm not a strong swimmer. We had a lovely afternoon in our room watching a little bit of television and getting ready for dinner. The shower in room 130 is amazing!! I don't know if they are all like that, but it's like a spa water back massage. It's so powerful it combed my hair out!! Amazing. The room was lovely and clean. The dinner in the country kitchen was delicious, I was given a large serving (which I didn't finish and felt guilty about - but I was so full!) and we ordered a crumble for dessert which I did try to finish because it was so nice. We had a walk around the grounds again at night and it was a little spooky and we had a little giggle at ourselves. In the morning we had intended to go for a swim (but we were lazy and didn't get up in time) and went down for breakfast instead. The breakfast was again delicious. We got down around 9.30am I think, and I would suggest getting down there a little early. We didn't have long to wait for a table but some people came down closer to the end of breakfast and had to wait for a table. All of the staff were very polite and we really enjoyed our stay. The gentleman on reception when we came in was fantastic - I missed his name but I think he may be head of reception. His customer service skills are way above what I have received before. A fantastic gentleman. I would definitely stay here again, but maybe bring my husband next time. Thank you for the lovely stay!!

"Relaxing stay with great facilities"

5
22/08/2016

My wife and I really enjoyed our stay here. We were impressed with the beautiful grounds as we drove up to the hotel and a good welcome by staff on arrival set the tone for our stay. The large room with jacuzzi bath and 4 poster bed meant we could unwind properly and we found the room to be quiet. My wife always likes to look through the hotel brochure/guide and was very impressed with the amount of detail. It looked like the hotel would cater for every need you had. For example she had never seen a hotel offer to lend hair straighteners. These little touches were carried through with complimentary chocolates on arrival and fresh fruit. We met friends nearby for dinner so cannot opine on the evening menu but we were very impressed by the quality of service and food on offer at breakfast. We would certainly stay here again.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am pleased that you and your wife thoroughly enjoyed your stay, and were able to unwind in your large room with Jacuzzi bath and four poster bed. We have remained family owned and operated for over 50 years, and we firmly believe that it is this personal touch that sets us apart, and we know how much our guests appreciate those extra touches that make a stay extra special. Your lovely feedback is really appreciated, and I am delighted that you were impressed by the quality of food and service during your stay, and we look forward to your next visit, when you can be assured that you will be well looked after.

"The Pip Report."

4
21/08/2016

Great stay lovely hotel in attractive grounds, well appointed superior double rooms spotlessly clean and a really nice breakfast. Good spa facilities as well. The staff were pleasant and helpful too. At £85 for the room for 2 with breakfast represents excellent value for money. However this was a Secret Escapes offer and normally is more expensive but they did offer ordinary doubles for 88 on the weekend we went. Was tempted to give it 5 stars just for having fried bread at breakfast lol. Fully recommend this to you. I would definitely go back.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for your lovely review of your recent stay, I am pleased that your stay booked through Secret Escapes represented excellent value for money. When you next get a craving for fried bread at breakfast, please call the hotel directly to make your reservation and we will ensure that you are well looked after. Thank you for your kind recommendation, and we look forward to welcoming you back in the near future.

"Organised Accomodation"

3
18/08/2016

We were arranged this Accomodation whilst visiting the area. Website doesn't do it justice as it is a very beautiful area and building. The room was satisfactory, and everything worked. The hairdryers are more powerful in the pool changing rooms though. Unfortunately, the staff really let the place down. Apart from the chef and a very smiley lady who we passed most mornings, not one acknowledged you. I had more "good mornings" from other guests then staff. They are very unhelpful, I rang an hour prior to my arrival as it says on the website that they are able to book a taxi for their customers and to give them a call to arrange. I waited around 15 mins from departing the train before arranging my own taxi. Then when I arrived I was literally given my room key, and no information on what times breakfast/dinner was and the process we needed to take to get these. We turned up for dinner to be told we were supposed to book and she would have to find some space for us - had the man on the reception explained this to us we would have done. Following on from that, the staff look down on you unless you are a higher class guest. The staff in the country kitchen are the same, however there was a lovely lady who was very attentive and helped us by explaining everything we needed to do. She worked in the mornings and I want to reiterate that she is the only one who helped us during our 4 night stay. Apart from a lack of friendly staff who believe in delivering good customer service, the hotel and its facilities are great. It would be best suited to someone who likes to eat out and not interact with others.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
The first records of Moor Hall go back to the 15th century, and our four star country house hotel is set in beautiful parkland, yet within easy reach of Birmingham, the NEC Group/LG Arena and the major rail and motorway links. I am delighted that you were so impressed by the area, the building and the facilities on offer for our guests. I am quite shocked however to read your feedback regarding the unhelpful attitude of the staff at Moor Hall. We have a very dedicated team at the hotel, who work extremely hard to offer all our guests a superior stay in all areas of the hotel, and we receive many fantastic reviews posted on Trip Advisor and Facebook. We also receive emails, letters and thank you cards giving praise to our staff for their commendable customer service. I would like to thank you for bringing your observations to my attention, and I hope that you will allow us to try and restore your faith in Moor Hall by visiting us in the future, when you can be assured of our very best attention.

"All Good"

4
18/08/2016

I have no complaints about this hotel, I stay here quite regularly & each time I do I am impressed. The price is reasonable, the facilities are very good & the breakfast on most occasions is also good. I would recommend this hotel every time!

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for taking the time to send us your review, your feedback is very important to us. I am pleased that you consider your weekly visits on business good value for money, and continue to be impressed with the hotel and facilities on offer for our guests.

"Nice room, shame about the food "

3
17/08/2016

I visited with my mum for her birthday. We stayed in a twin room which was very spacious. The decor is traditional in style but this suits the building. However, it was a room with no view from either of the windows - just two brick walls! We used the spa facilities - nice loungers round the pool, jacuzzi, etc. The downside to our stay was the food. We had a three course meal included in the price and this was eaten in the Country Kitchen restaurant. The first course was either soup or a salad buffet, which was ok. The main course was a carvery, or a choice of Cajun chicken or cod. I chose the cod which was a bit over cooked as it had been kept hot under heat lamps. However the vegetables were lukewarm and tasteless, a great disappointment. The dessert of key lime pie had a soggy base and bland filling. All in all, I only ate a small amount of salad, a piece of fish and a few spoonfuls of dessert. Not exactly the three course meal you would expect at a 4 star hotel! Very disappointing bearing in mind the cost of the stay. It definitely was not value for money and I feel that the price we paid was far too high for the poor quality of the food.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
Thank you for choosing Moor Hall to celebrate your mum's birthday, taking some time to relax around the pool during your stay. I am pleased that you enjoyed a spacious twin room, although we clearly did not meet your expectations with regard to the view. As a Trip Advisor Certificate of Excellence winner, we take great care to ensure that our food is of the highest standard, and I am sincerely very sorry that you were both left feeling disappointed following your dining experience in the Country Kitchen carvery restaurant. I would like to thank you for bringing these matters to my attention, and I can confirm that Chef will be arranging additional training for his team where appropriate. We have regular offers advertised on our website, and I do hope that you will allow us to try and restore your faith in Moor Hall in the near future.

"Very good in every way"

4
16/08/2016

Attended a charity ball and was delighted at the standard of accommodation, service and the food for such a large party. This really is a very comfortable hotel and know how to run a large function giving everyone a good time and excellent food and drink. Looking forward to returning soon.

Angela B, Owner at Moor Hall Hotel & Spa, BW Premier Collection, responded to this review
I am pleased that you were impressed by all aspects of your stay, and that you will definitely return. We have many special events scheduled throughout the year, which include The D-Day Darlings, who will take you on a nostalgic musical journey back to the heart of th