Best Western Plough & Harrow Hotel,  Birmingham

3.5/5  - based on 825 guest reviews.
135 Hagley Road, B16 8LS, Birmingham, Great Britain - See map
+44 0121 4544111 +44 0121 4541898

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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TripAdvisor Traveler Rating
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A warm welcome and traditional hospitality awaits guests at the Plough and Harrow Hotel in Edgbaston, Birmingham. The red brick Victorian architecture of the original building together with the large garden, lawns and plentiful car parking serves to set the Plough & Harrow Hotel apart from other Birmingham hotels. Built in 1704, originally as a wayside inn, the hotel has over the centuries become steeped in history and is recalled by many as being one of the most popular places to stay in Birmingham during the 1980's & early 1990's and was the Egon Ronay hotel of the year in 1984. The restaurant was renowned as the place to dine at lunch and dinner and the hotel was regularly frequented by celebrities, politicians and personalities of the time. Unfortunately from the mid 1990's the hotel suffered from a lack of investment from a number of corporate owners and it changed ownership several times. In 2010 the hotel returned to private ownership for the first time in 50 odd years and TTM Partnership LLP, the new owners, commenced a gradual plan of phased investment & refurbishment which is expected to take up to 10 years to complete and will ultimately cover all areas of the property. The ultimate aim is to return the hotel its historic position as a good quality, independent boutique hotel in Birmingham and being the hotel of choice for corporate & leisure travelers, wedding receptions, local functions & events as well as an everyday place to enjoy lunch, dinner or afternoon tea's. When the existing public areas & bedrooms are refurbished consideration will be given to expand the hotel and possibly include a spa & beauty facility although this is likely to be around 2020 onwards.

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Room 1

Guest reviews


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based on 825 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
211
Verygood
 
232
Medium
 
176
Poor
 
113
Horrible
 
93
Business Business 153
Couples Couples 224
Family Family 231
Friends getaway Friends getaway 115
Solo travel Solo travel 27
Cleanliness
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Rooms
Service
Sleep Quality
Value
Best Western Plough & Harrow Hotel,Birmingham
  • 4
    « A goldie oldie »

    We spent one night and would recommend it to anyone who treasures character over glitz. This hotel hosted J. R. Tolkien in 1919 and as you walk about it you know what old English hospitality is all about. The place is impeccably clean, somewhat rambling, and you can't get away from the sense that you're in an old castle because of the creaky floors. King Edward VII stayed here when he was still the Prince of Wales but I doubt the floors bothered him much, as they didn't bother me. The rooms, though small, are well appointed, the breakfast is good, the parking is excellent and safe and the staff are all prepared to go above and beyond the call of duty to make sure your stay is a good one. I couldn't ask for anything more. The Best Western Plough and Harrow should be considered if you're staying in the Birmingham area.

    4
    « Comfortable beds :-) »

    I stayed here with a friend in April for 2 nights (Saturday and Sunday) and the room was lush !!! The receptionist that was there to greet and check us in was great and super friendly (despite being asked to pay when I had already paid hahaa) the only reason I have not given 5 stars is due to the fact the fire alarms had gone off on the Monday morning (around 10:50, check out is 11) and they were 3 sharp blasts. As we checked out the receptionist did not ask how our stay had been or anything and when I asked what the noise had been, she looked at me blankly and simply said ?the fire alarm test? and might as well have said ?duuuhhhh? on the end of that for the way she said it. I just want to add, we had not been told about the fire test and had not seen anything stating this would happen however, when we left we saw a sign on reception about the fire alarm test being done at 11am on Monday's, but I'm almost 100% sure it was not there when we checked in. Either way, with knowing we were there the 2 nights I feel we should have been told. The only other criticism I have is the carpets leading to the rooms. They are splattered in some yellow substance which looks like someone has projectile vomited along the corridor. Despite that, there are many many positives to the hotel. The location is unreal, close to Broad street, close to shops and close to supermarkets and the rooms are adorable. And the restaurant staff were super friendly and nothing was too much trouble :-)

    3
    « Adequate apart from the shower »

    Reasonable price and a reasonable room. Be warned there is no lift ?as it is a listed building? was the excuse I was given. The room was very warm so I was glad the windows opened. Checking in was fine. What is this new trend in the uk for receptionists not to ask if you have had a good stay? It is becoming frustratingly common. I would rather have issues dealt with in person than go home and write a review. The shower was a killer. The temperature dial was stuck on ?scald', neither of us could work out how to cool it sufficiently to use it. The water pressure was also low. Overall apart from the shower it did the job. Easy and cheap to get a bus into town and back and no problem parking on site.

    4
    « Dinner and dance »

    I attended 70s and 80s night with work colleagues. The food was good, but staff was taking away the plates without asking and took my starter and main before i was finished. So they were very rude in this way otherwise bar staff was nice and service was good. DJ was okay.

    5
    « Better than the website may suggest »

    We were initially a bit sceptical given some of the photos online. However, the hotel was ideal in all aspects. Very comfy bed and overall good value. Some rooms are a little walk from reception, but that's understandable with an older building with great character

    3
    « Pleasant at the Plough and Harrow »

    My friend and I attended a dinner and dance here. The dinner was fine but the service was ad hoc. Inexperienced waiting staff . The building itself has character; Tolkien stayed here once upon a time. The music was great but the DJ lacked enthusiasm and appeared bored.

    5
    « Event -70's and 80's disco!! »

    Approx. 14 attended your event night of the 70's and 80's disco for my sister's birthday the waitress were excellent and served in a timely manner. The food was very good, served hot and when additional butter was needed it came to the table promptly. Drinks could be ordered at the table. Hotel and staff very accommodating when seeing to all other guests and ourselves. Room and dinner table was set out lovely and the event was not over booked which was great. Ample of parking and very close to the City Centre of Birmingham.

    4
    « Overnight stay »

    Great hotel amazing staff. Restaurant team were amazing. The food is out of this world . The only issue was that I'm a wheelchair user and booked an executive room. I Informed the receptionist that I use a wheelchair and checked the room would be suitable for me. On arrival found all executive rooms are up 2 flights if stairs. No lift. They don't have accessible rooms unless you go through the car park and enter through the back. Great hotel if you are mobile but for wheelchair users in the future unfortunately I won't be returning.

    5
    « Classic Afternoon Tea »

    Myself and 3 friends went this week for afternoon tea here and had a lovely afternoon. The hotel was really nice we was sat in comfy chairs and felt really relaxed . The food was fantastic, good choice of finger foods, cakes, delicious warm fresh scones and unlimited tea and coffee. The staff couldn't do enough for us, checking on us on several occasions to see if we was OK and did we need fresh tea. We was there for 2 & half hours and never felt rushed. Will be back very soon

    5
    « EXCELLENT HOTEL - Close to town centre »

    On arrival at the hotel, car park was easily accessible with plenty of spaces. Hotel staff were extremely pleasant helpful giving us bus numbers, telephone number for taxi service for travelling into town, as well as other information about walking distance to town / arena. Rooms were large, clean and well presented with WiFi, TV and Tea/Coffee facilities. Bar area was lovely and well stocked with helpful staff on hand. Breakfast was fantastic on our first morning, quickly prepared and lovely. Second morning was slightly different, breakfast was still great but slightly less organised (maybe due to wedding reception on previous evening not helping matters). Would certainly stay at this hotel again.

  • 5
    « Our wedding day »

    What can we say. This was a brilliant venue for our wedding ceremony and reception. It was well organised, friendly, relaxing and seamless. Paul was very helpful and supportive throughout the 9 months of planning. Saul and Kyle were brilliant on the day/night. My wife and I felt confident in their management and ability throughout the whole event. The building is stunning inside and the pictures taken were beautiful. The suite we stayed in was elegant and very well maintained. It is a classy venue and I would recommend this place to anybody after a top notch service, a- class food and delivery, friendly calm staff and a seamless day which will be treasured forever. We will continue to visit here for other events they offer for a long time to come. Also a special thank you to Sereena who initially arranged all our requests.

    5
    « Handy for the City »

    I have used the Plough & Harrow several times so we can attend evening events in Birmingham & not have to drive home. Its is very handy as its walking distance to Broad Street and some of the theatres as well as the shopping centre. A comfortable hotel with helpful staff & good food.

    4
    « Overnight Stay »

    Booked for the night whilst visiting the NIA Arena, just a short walk away. Reception were very helpful and friendly. Good, prompt check-in. Rooms were a bit of a treck from reception but were adequate. Needs a lot of TLC and updating. Very quiet considering the main road running past hotel. Room was clean and comfortable. Breakfast was very nice and well presented, a good start to the day. Check out was easy and once again pleasant staff. A reasonable hotel at a reasonable price.

    3
    « Old but comfy »

    It's a bit of a rabbit warren, but when you get to your room it's large if tired. But clean and a nice big telly, but so many cupboards... Breakfast was ok, but low throughput on the weekends means stewed mushrooms and semi set scrambled egg. Toaster was ?unusual', so much do that fires broke out on two mornings as guests struggled to master it.

    2
    « Not recomended. »

    Went here for afternoon tea with my daughter. Hotel seems a bit dated, chips in the coffee pot and cracked cups. Think the sandwiches had been left out as they were starting to curl, and there was next to no ham on the ham and mustard. The selection of cakes are tiny and warm (also left out??) The only nice thing was the scones, warm and fresh. I wouldn't return or recommend especially what they charge.

    5
    « Perfect for the city and Drayton Manor »

    I stayed for a night with my daughters and had a man excellent stay. The hotel is charming and close enough to the city centre to make it easy for us to go to Selfridges and the Bullring for shopping. We enjoyed a nice lunch snack and prosecco in the lounge before heading into town. The bedroom 121 was large, had everything we needed and good value. Breakfast was also good and the service efficient and friendly. The following day we took my youngest daughter to Drayton Manor using tickets bought at the hotel reception.

    5
    « Drayton Manor Break »

    Had a fantastic stay. Arrived to a warm welcome from the lady on reception. Checked into our very nice room with gorgeous bathroom! Sat in the bar for a lovely glass of ice cold Prosecco. Then we walked through to Beaufort Bar where we tried 1 of their many gins. Had a great night sleep (fab pillows too). Lovely breakfast - so much choice! I will be back again for another short break. Birmingham was a pleasant surprise!

    1
    « Poor value. Poor chef »

    FIRSTLY. Had a table for five on Easter Sunday. Normally they have a selection of four choices per starters, main course and sweet so would have perhaps expected five + choices for what is considered by many the most important event in history including a fish. BUT NO. Instead, a lesser choice of three. 1st course OK. Main course = Lamb, Beef or for the vegan/vegetarians a very simple salad. Now most of us can whip up a salad at home with no problem SO when one goes out for a special treat one expects the chef to have a little more imagination than a salad for £26. SECONDLY the vegetarian asked for the beef without the beef, and instead asked that the beef was put into a doggy bag. Later it was asked that any leftovers from any plate was put in the same doggy bag. (We have 6dogs) The lamb on one elderly ladies plate was so tough with sinew and stringy fat running through we had to ask for a serrated steak knife with which to cut it. Most however was left as it was inedible. Some of the vegetables and two roast potatoes were left due to being full. Thus we should have had in the doggy bag two+slices of beef, the lamb bits, two potatoes and the veg. What was in the bag was some chewed remains of lamb. SO do they reuse the vegetables and heat them up for others ?. AND do they consider it good practice to charge £26 for a few potatoes & vegetables?. The meat dish was paid for in full, so anyone charging for a product and not provided is called THEFT. We spoke to the manager and was told that normally they have four choices including a fish (appropriate for Christ and Easter) BUT that a special Easter menu was put instead. Well I am sorry but if that is how they choose to treat guests it at least explains why only 11folk on three tables were present, and that we will be going elsewhere in future. Must also state that our waitress was wonderful, so no problem there.

    5
    « What a Gem »

    Stayed in this glorious traditional hotel last week to visit the World Gymnastics with my daughter. Free on site car parking was great. Beautifully decorated warm hotel. All staff had a smile. The breakfast was super. The restaurant with its background music and large windows looking out on the gardens was very pleasant. We did not have dinner at the hotel as we walked to the Arena (comfortable 20 minutes). Both our rooms were thoroughly clean and the bathrooms tastefully decorated. I was in 114 above reception and my daughter in 102 a bit further away. Both rooms were faultless. I would definately recommend this hotel to my family and friends.

    5
    « An historic building in a quiet location »

    This is not city centre, but it is not far away from plenty of interest. It was a fine building in its day, hence its grade II listed status. The staff were great. This is not the poshest, but it was a very pleasant stay for me. My room was great, really nice, but if the hotel is full and you are in an outlier, probably not so good

  • 4
    « Lovely building »

    Stayed for a couple of nights , lovely old building with real character . Rooms need updating but are comfortable and very spacious and very clean. A special word for all the great staff _ they made our weekend (the young girl in the breakfast room was lovely and jolly !)Breakfast was fab also with plenty of choice .One of the staff even brushed the snow of our car _ what a kind gesture . A plus for this hotel is that it has a free car park which is safe and secure and is walking distance to town which we did a couple of times. Many thanks for a wonderful stay !

    2
    « Afternoon Tea at Plough and Harrow »

    An afternoon tea treat, bought as a birthday gift was spoiled by flat prosecco, stale bread, oily spread, and shop bought scones and mini cakes. The hotel boasts tradition set in leafy grounds and for that you would expect some form of grandeur. We were sat at the far end of the restaurant where afternoon tea was being served, which was cold and soulless. It soon became clear that the prosecco I had purchased at the bar was completely flat, something the person pouring it (who turned out to be barman, maitre d' and table runner) couldn't have failed to notice as he was doing so!! When I asked for it to be changed, the look on his face and his immediate response told me he had known. The tea and coffees were lukewarm, the bread was dry, and the use of cheap, oily spread instead of butter was unforgivable. The salmon used in one of the sandwich choices was the brown end that you get when you buy smoked salmon cuts in the supermarket. I would also expect any hotel group that offers afternoon tea as a part of its traditional heritage, to have the skills of a pastry chef in its employ. What I don't expect is shop-bought scones that started out microwave warm at the beginning of service and therefore dry and crumbly by the time we got to it. And I don't expect previously frozen (soggy, bland centres is a giveaway) mini pastries. The waitress that took over from the gentleman, who himself was well turned out in a suit and tie, couldn't have been more different in her attire. The backward tied headscarf (knot at front) was a puzzle and certainly not a front of house look. Her clattering of plates and cups and her clearing of only half the table throughout was almost amusing and reminded me of Julie Walters' ?Mrs Overall'. Overall very disappointing and it was as though someone had been given a few quid to spend at the Morrison's supermarket 200 yards down the road, to buy as cheaply as possible so they could whack it out for £19.50 per person. My friend, who paid for the tea, gave the afternoon a 5 out of 10, which suggests an average effort. I would move it to a 3 out of 10 as a more suitable score for the below average offering. If you don't mind afternoon tea put together from supermarket acquired shopping, then go to the Marriott just down the road where their tea is just that (seemingly), but at least served fresh, and is a few pounds cheaper. Alternatively, if you want a proper treat, go to The Edgbaston, just a short walk away from the Plough and Harrow and an amazing experience for not much more money.

    4
    « Afternoon tea on a snowy day »

    Used our voucher for an afternoon tea at the Plough & Harrow. Beautiful surroundings but a bit cold and staff couldn't turn up the heating. It was snowing & the windows made it lòok picturesque. Plenty of hot tea and coffee. Sandwiches, cakes and scones - staff very accomodating when asked to swap some of the cakes for more sandwiches. Lovely relaxing afternoon

    3
    « Nice hotel shame about the service »

    My husband and i stayed here on saturday having spent the day ay crufts. Nice hotel and food in the adjoining pub was very good. On arrival we were informed that we were to stay in a superior room...hopes raised. Alas the room was on a par with other budget hotels...bathroom had a cold water tap that completely spun around if you used it. Would imagine that a previous occupant of the room had also thought it fun to snap off the radiator thermostat after turning it up full. The heat in the room was unbearable..thankfully on ringing reception they managed to turn it off centrally. We were informed that breakfast was served between 8 and 10 am. Having a long journey home we arrived for breakfast at 8. We had to check our watches as there were staff present...nothing set in terms of food. We seated ourselves and waited. A man came out talking on his mobile phone about the fact that staff hadnt turned up for work...bless him he did seem to be doing his best to set things up. Help arrived and eventually we started breakfast at 8.45. Checking out the girl was disinterested and only spoke to say i suppose you need the code for the car park barrier....no hope you enjoyed your stay..not even a smile. Seems that apart from a couple staff members there..this lovely hotel suffers from the attitude of staff and work ethics needed for the hospitality business. Again no real complaint as such but some constructive comments if heeded.

    5
    « 1st visit »

    Really happy with the level of service here! Me and my partner really enjoyed it! Great atmosphere and lovely food. Room was tidy And very comfortable... best sleep both myself and my partner have experienced in a while!

    4
    « Great stay »

    My partner and I had a great stay at The Plough and Harrow. We were lucky enough to be able to stay in the old house and we weren't disappointed. The architecture in the room/corridors was lovely. The bathroom was also very grand and the room included a very comfortable bed. A great stay - very reasonable price for such a grand room.

    3
    « Very Average... »

    I stay away regularly with work and normally stay in Premier Inn's, I decided I would give somewhere else a try. Staff are helpful and friendly... but, they need to learn when to have personal conversations or arguments when not in front of guests. The Room; Big no complaints about the room size. The rooms interior is dated and needs a refresh. Clean bedding. Large Tv with freeview channels. Kettle, tea & coffee. The Bathroom; This was a massive shock... really unclean. Hair (of all variety unfortunately) on the sink, on the toilet, in the bath (blocking the plug hole) on the floor. Not impressed by this at all. The food Breakfast was good & dinner was ok... but nothing special. All in all not a great experience. I won't be rushing back.

    3
    « OK, just don't go there when its cold outside »

    It was -6C outside but when I went to my room the heating hadn't been turned on and the bathroom floor never really got warm enough for bare feet, the main building has been sympathetically modernised and the lounge area was warm, but I don't think the rooms have been modernised since I last stayed in the same room in about 2001. The beds are modern and comfortable though and a good breakfast too.

    1
    « More food found in a child's lunchbox!!! »

    Booked afternoon tea a couple of weeks ago and they cancelled the day before, however, it was my nans 93rd birthday so we decided to give it another try. Welcomed by a really unprofessional waitress who took one drink order when there were 8 of us. When she returned we had to repeat the drink order! We waited 30 minutes for the food to come out, before asking the waitress. When the afternoon tea finally arrived, we were surprised to only have two small finger sandwiches each. The waitress later said there would be more sandwiches coming, only to be brought out when the puddings had been eaten. The two waitresses were no where to be seen at one point and we were the only ones in the place. No how is your meal? Would you like anything else? When we paid, we raised our concern only to be told by the manager ?I've only just started so I can't do anything.? Would not recommend! £20 for three finger sandwiches when there's a selection of four stated on the menu, scones and three miniature cakes small enough for the borrowers to eat!! Waste of an afternoon and really disappointing. Will not be returning!

    3
    « Valentines night dinner and dance »

    We had booked for an overnight stay on Saturday night for the valentines dinner and dance. Reception pleasant and explained that they had to take 10.00 off a card and that it would be repaid in 10 days even though we were paying cash. Hotel is very nice with a traditional decor and our room 120 was lovely and clean, with tea, coffee and milk and toiletries. The valentines evening was a bit of a flop with only about 26 people there. Dj was fairly good with music from the 70 and 80s. The menu was a set choice of 3 starters/ 3 main/3 desert. We ordered our meal and the starter we had was smoked mackerel with focaccia and garlic mayonnaise, it was ok but the bread was rock hard. Main was fillet of cod in Serrano ham with creamy spinach and new potatoes, we both got a very small piece of cod and green beans which were grey in colour and a few beans which we not cooked, I did ask the waiter where the spinach was and he went and got us a small bowl of spinach which was very wet not creamy. Desert chocolate mouse with dark cherries served with a cherry sauce, we just got the mouse so again I asked for the cherries and they again came in a small bowl. No coffee was offered and after the meal the staff just disappeared. The meal is was very disappointing and poor. Breakfast was help your self, toast, bacon, sausage, scrambled eggs and tea and coffee in flasks. Breakfast was okay but nothing special. Overall we both got the impression that no one was actually in charge and no one knew who was doing what. Very disappointed with the whole experience and expensive for what we actually got. We have been to this hotel before and have enjoyed our stay however we were really shocked how it had gone down hill.

  • 3
    « Annoying!!! »

    The hotel is average, and average price so I won't moan about that. I'm afraid the issues we had were with staff that really weren't interested. Greeted by a receptionist that wasn't very welcoming, Gave us no info on breakfast, only telling us about a valentines meal they were doing, Not asking if we wanted to attend, more a heads up it was happening. She then took £10 off my card as a preauthorisation if I wanted to pay by card. No explanation that if I didn't use my card it would take a week to be put back in my account. On check out I had to wait 20 mins Only to have the receptionist try to change everyone twice for their stay. Then the next day I discover they took out the charge twice anyway. I just get the feeling that nobody cared about me, my business or wether I enjoyed my stay or not.

    4
    « Trip including Cadbury world »

    We stayed here last night - 2 adults and 2 children aged 9 & 5. I had paid the extra £25 for interconnecting rooms - worth every penny to not have to creep around 2 sleeping children! Rooms were large and clean. Not keen on the toiletries, glad I bought my own. Very friendly staff on the reception desk. Only let down was breakfast -the cooked options were tasteless and basically not very nice! As a stopover on route to Cadbury world however, the hotel was good.

    3
    « Ok. But only ok. »

    This is a great location for central Birmingham, so we booked for a night at symphony Hall. On arrival we felt like we were gate crashing a wedding. The ONLY route to the bedroom was through a crowded wedding reception. It was uncomfortable and not what one would expect. The hotel is not accessible friendly in the least. The route to the room was a labyrinth of passageways and stairs, with no lifts available, so be aware that less able / mobile guests will not find this a suitable hotel. The hotel itself is very clean, very tidy and the decor is pretty nice throughout. Our room was a little cold, and the bathroom door had no functioning door catch or door lock, meaning that the door crept open. The bar was being used by the wedding, so a nightcap, although possible, didn't happen as we really didn't feel comfortable joining the wedding party. Checking out was also an issue as there wasn't anyone on reception, we stood and waited, called out etc, but no one came. Thankfully the car park code was displayed on the desk so we could at least leave. For a cheap no thrills overnight stay it's ok, but then again if that's what you are after there are many budget hotel groups who do it betterand are more upfront about it.

    5
    « Good hotel »

    Lovely hotel, room a little cold, staff very friendly and helpful. Food very good. The hotel was having works completed and had not fully completed the vent work, as a result we could hear people in room above us when in the bathroom, as a result we were given the option to move to another room.

    4
    « Great value hotel »

    The Plough and Harrow is a great value hotel. It's a large hotel, many rooms and a good bar / restaurant area. My room was comfortable but decor was slightly dated, but for the price and location it's a really good choice.

    5
    « Excellent accommodation with close links to Birmingham city »

    We stayed in this hotel along Hagley Road (there are other Plough & Harrows in Birmingham) as we had tickets at the Barclaycard Arena and our chosen Best Western hotel was a very pleasant stay. The staff were friendly, helpful and knowledgeable about the area. The hotel was easy to find and full of charm and character and the bonus was that it had a car park for residents. Our room was comfortable with a nice decor and the dining room where we ate our breakfast the next morning was a beautiful room with large leaded picturesque windows so that we could enjoy the snow flakes which had just started falling. A great hotel which we will use for any future visits to Birmingham.

    1
    « visiting family »

    Booked 2 rooms and given x2 rooms in Basement of the hotel. On arrival there was a wedding in full swing. Our rooms were extremely cold. Tried to turn on heating but not able to do this. I went to reception and informed them and was told that they will turn the heating on. Went back down and saw a hotel worker and mentioned that the rooms are extremely cold. She informed me that they have been like this for some time and kindly said she will find me a heater which she did. She informed me that she was only able to find one heater as all the others are being used in other rooms that have no heating! she said that the brides room had two heaters and she got me one from there. I realised that I have been misinformed by the reception staff when she said the heating will be turned on.. I returned to the reception to ask to speak to the manger. She said she will get him but after waiting 10 mints I gave up and used the one heater and kept changing it from one room to another to keep the rooms warm. I just want to thank the lovely maid who was the only honest /helpful person in the hotel.

    5
    « Birthday celebrations »

    Went for my sons birthday. Large party of 15. Lots of contact before to pre book meals and what temp to cook pre ordered steaks. Made to feel welcome on arrival. We had an extra guest so had to add another main to order.... that was no problem. A pre check on orders and temp for steaks before seating us. Waitress -katie- again checked orders and temps of steaks. Starters arrived and we were impressed. Very tasty!!! We then had a little bit of a wait before main arrived but they were worth the wait. Everyone said how nice the food was. Katies our waitress for the eve was well attentive, we couldnt of asked for better. Nothing was too much trouble and she made our evening a very enjoyable experience! She is an asset to the restaurant. We will def be back. Thoroughly enjoyable evening. Thanks to all at the plough and harrow.

    5
    « Fantastic service from staff on Murder Mystery Night! »

    We hadn't stayed at this hotel before but had stayed in Birmingham many times over the last 20 years. Despite a very challenging and busy Murder Mystery Night we had superb service from Manager Dave and his team. Finding 5 extra seats for customers is difficult at the best of times, but the Manager sorted it in a calm professional manner and we had a fantastic meal, atmosphere was great, and room clean and quiet with all the essentials for a building built in the 1700's. Breakfast was cooked to order and lovely selection. Would definitely recommend for the proximity to Broad St and Birmingham.

    5
    « Excellent hotel & good value »

    This is a lovely hotel for a 3 star, not far from the Arena which we were going to for a show. A nice bar area and lounge and the rooms are good size and with an excellent breakfast. The rates seemed very good too.

  • 2
    « Very poor service »

    Room was fine but the hotel was supposed to have 24 hour room service. Ordered sandwiches at 10.30pm. Took ages to get them then not very good, cheap bread, horrible ham, no mustard as stated on menu. Asked for two lots only got one and the latté was cold! Ordered toasted muffin with crispy bacon and poached egg. They forgot or lost the order and we reminded them after 25 mins. It arrived a few minutes later. Muffin not toasted, bacon definitely not crispy and in fact only luke warm, white of egg not cooked in parts (see photo). Definitely not the standard expected of Best Western.

    4
    « New Years Eve 2017 »

    We had not been to the Plough and Harrow for many years and some of the recent trip advisor reviews were of concern to us however we had a really lovely evening. We like to dress up for new year and many guests, like us, were in formal attire. The welcome on Reception was sincere. The 6 course meal was 5 star standard and the waitress service at just the right pace. The team on the bar were helpful and efficient. The disco from 10.30 pm onwards was not too loud and the music choice was excellent leading up to a friendly and enjoyable welcome to 2018. Everyone, including the staff, joined in the party to see in the New Year at midnight with a glass of champagne. We stayed the night and found the decor in our room to be a little jaded though clean and comfortable however the en suite was new and very nice. Breakfast on New Years Day was excellent. All in all we both agreed this was one of the best new years eve parties we have been to for a long time. It was like being with friends at a family party and we will be booking again for next year all being well.

    4
    « Good accommodation at cheap price »

    I was pleasantly surprised. The room was clean and very spacious. For such a cheap room I had been a bit wary but I'd be very happy to stay here again. The room was very nice and roomy and I slept well. Parking was easy and plentiful. The only downside was that I could hear everything that was said in the room next door via the vent in the bathroom. We stayed here for a gig at the Arena Birmingham and it was a very easy 10/15 min walk.

    4
    « Tolkien's Rest »

    I checked in early to the Plough and Harrow for my one night stay, Intending to drop off a bag. The efficient receptionist warned me that the room would not be ready for an hour or so.but said I was welcome to use it. However as I pushed open the door I saw that the previous occupant had staged a battle reconstruction from Braveheart mostly on the bed and carpet. This room, even after thorough cleaning,would not be for me! The receptionist was most sympathetic and apologetic and changed the room immediately - just as this was happening the manager appeared and upgraded my room to a suite. This new apartment was delightful. A vast space with several rooms: a drawing room with sofa and huge TV, an ante room with fridge and tea and coffee, a copacious bedroom, with US size double bed, antiques, and impressive drapes and a double bathroom with underfloor heating bath shower and sinks! Having recently stayed in Hawaii in a beach hotel at $1500 a night the rooms were very similar. So thank you to the manager whose quick response demonstrated great customer service. The history of this building is intriguing, Tolkien stayed here in 1914, and many of the great and not so good also enjoyed the hospitality offered by a once great hotel. It now deserves a complete refurbishment. Breakfast although cheap was disappointing - I chose poached egg and kippers - enjoyable but frugal -but the buffet also on offer was tragic; stale croissant sliced bread and little else.... Breakfast is easy to rectify, it's one thing a hotel,whatever it's state, with a decent chef and staff can delight it's clients. I would certainly recommend the Plough,it deserves preservation,where faceless,cold chain hotels reign the Plough could be a much needed alternative!

    5
    « Brilliant »

    Wedding here. Family room was great , food and choice to eat was great , staff were brilliant , very happy with the whole experience of the place . Car park at the back and you have a code for you to use that car park .

    1
    « Shambolic »

    Despite ordering a buffet for 5 omnivores and 5 veggies the whole buffet was meat. When we complained the server actually said can't the veggies eat fish? Then we were accused of stealing a bottle of wine only to have the woman at the end of the night present us with the one "we paid for but hadn't collected" and the two bottles of fizz they forgot to serve at the beginning of the night. We complained in the morning to the bar manager who is still yet to get back to us a week on....

    5
    « Afternoon Tea »

    Such a soothing ambience, love the classical decor and afternoon tea was a delight, exactly how it should be felt quite Downton Abbey, staff were friendly but service rather slow which suited us as gave us plenty of time to chat.

    4
    « Work xmas lunch »

    We have been coming here for xmas work lunch for 4 years now ,location is central to everyone coming from different sides of birmingham, free parking, had chicken parfait for starters not bad, roast beef dinner was good, had cheese and biscuits for afters, although some mentioned that the lemon meringue was a bit dry. Service excellent, they catered to the organisers surprise numbers. Staff were polite and efficient ,drinks are priced well. Relaxed atmosphere.Overall experience very good.

    2
    « Big disappointment »

    We had our work Xmas night out here. Motown night. The food was fine. The entertainment was appalling. Wasn't playing Motown at all. Music was dreadful. Dj was very miserable. No party atmosphere. There were 4 large tables/groups, two groups left after the food leaving two groups of people. About 20 people.how embarrassing that's how bad it was. Also the bar is very expensive. £8.50 for one glass of wine and one coke. I most definitely will not be coming here again. I'm sure the managers response will be "thanks for writing,I'll look into It" Management you need to listen!

    2
    « What a disappointment ll »

    Went for a Christmas lunch with a large group of people.Waited 25 minutes for someone /anyone to open the bar.Staff didn't know where drinks were kept.Lots of everyday drinks not kept in stock and didn't have the correct glasses for the drinks.Our meals were just about ok. Starter was ok main meal was tiny and cold.We felt sorry for the waitresses as they were trying to serve us all.Sweet was poor and cold.

 

Getting to the hotel ...

All directions
·From: North M6 Junction 6 follow signs for A38 and then A540 ring road. At Ladywood roundabout take B4124 then left onto Plough & Harrow Rd, Left onto Hagley Rd. Immediate left into hotel car park. M5 Junction 3 take A456 signposted city centre & follow through Edgbaston until hotel is on left.