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Best Western Plough & Harrow Hotel, Birmingham

3.5/5  - basé sur 864 notations.
135 Hagley Road, B16 8LS, Birmingham, Great Britain - See map

A warm welcome and traditional hospitality awaits guests at the Plough and Harrow Hotel in Edgbaston, Birmingham. The red brick Victorian architecture of the original building together with the large garden, lawns and plentiful car parking serves to set the Plough & Harrow Hotel apart from other Birmingham hotels. Built in 1704, originally as a wayside inn, the hotel has over the centuries become steeped in history and is recalled by many as being one of the most popular places to stay in Birmingham during the 1980's & early 1990's and was the Egon Ronay hotel of the year in 1984. The restaurant was renowned as the place to dine at lunch and dinner and the hotel was regularly frequented by celebrities, politicians and personalities of the time. Unfortunately from the mid 1990's the hotel suffered from a lack of investment from a number of corporate owners and it changed ownership several times. In 2010 the hotel returned to private ownership for the first time in 50 odd years and TTM Partnership LLP, the new owners, commenced a gradual plan of phased investment & refurbishment which is expected to take up to 10 years to complete and will ultimately cover all areas of the property. The ultimate aim is to return the hotel its historic position as a good quality, independent boutique hotel in Birmingham and being the hotel of choice for corporate & leisure travelers, wedding receptions, local functions & events as well as an everyday place to enjoy lunch, dinner or afternoon tea's. When the existing public areas & bedrooms are refurbished consideration will be given to expand the hotel and possibly include a spa & beauty facility although this is likely to be around 2020 onwards.

Best Western

Plough & Harrow Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 864 guest reviews
NOTE ISSUED
Excellent
228
Very Good
245
Average
180
Poor
114
Terrible
97
REFER TO NOTICE
Business Business
159
Couples Couples
241
Family Family
242
Friends getaway Friends getaway
118
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Business Stay"

4
19/09/2018

Hotel was well appointed, room highly satisfactory and staff helpful. Probelm with food not being available at times as shown, especially for an arrival close to end of service period. Room rate achieved was better ta=han many in Birmingham. Overall a pleasant experience

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for you kind comments

"Needs improvement on some staff"

2
19/09/2018

I have been to this hotel quite a few times now and it has still not improved. I arrived after a very long drive and was greeted by one receptionist who goes by the name Emily or Emma I can't quite remember. Whenever i walk past her there seems to be a laugh which comes across to me as very fake and sarcastic, this in turn can make me feel very uncomfortable. I have also noticed that there is this young chap that works there with dark slick black hair who works the bar quite often, he is a fantastic worker who manages to accommodate everyone. I observed a conversation between them two and I noticed that he maintained manners and decorum knowing guests were around while being spoken to very rudely and very disrespectfully; she had the cheek to call workers lazy when they were rushed off their feet whilst being understaffed, on top of this every time i walked past her she had her phone out doing nothing!! I was not impressed by this attitude to her colleagues as they work hard to make sure the hotels reputation is upheld.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for your comments

"Comfortable hotel close to the City"

4
15/09/2018

I arrived in the evening after a long drive. The receptionist was helpful and I was immediately offered assistance with my luggage. Despite having a ground floor room it was up stairs and down again to an extension at the back However it was a wonderfully quiet and exceptionally large room so it was worth the trek. I liked the space particularly, as so often if you book as a single you get a mean little room! The decor could now do with updating as the dark wood and colours were distinctly dated. The bathroom was also large but the shower was disappointing. It was only lukewarm. It should be noted that due to the Hotel being a listed building it has no lift. I choose to have a bar snack on the evening of my arrival. It was quickly served and fresh and tasty. One snag was that I had paperwork to do and neither my bed room or the public rooms had good lighting for this. The dining room and the bar area were large. The dining room had lovely high ceilings and a huge, tall window that gave the room a light and airy feel. The breakfast fell short of my expectations. On arrival I was told to help myself to the buffet. There was no menu on the table and thus I only learnt at the end of the meal that there were freshly cooked items available from the kitchen by request. However, i was pleased with the dishes of prepared fresh fruit, so often hotels just provide chunks of melon. Irritatingly, the glasses supplied for the juices were too tall to fit under the taps of the juice dispensers because they were stemmed wine glasses! There were no tongs for the bread and croissants - a potential hygiene hazard. The hot buffet was sitting over a heater unit for the duration so that the scrambled egg had turned to rubber. One would normally expect frequent top ups to keep the eggs fresh and moist. Also I watched with amazement as other guests took multiple items, presumably intended for their lunches. One person filled a small carrier bag and another had a very large napkin which he filled. The staff were plentiful but seemed to be sheltering in the kitchen instead of monitoring what was happening at the buffet. The car parking was good, with access through a lifting barrier.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for your kind review and will look further into your comments re the Breakfast

"Enjoyable stay"

4
10/09/2018

Very nice old front facade and in a good position to visit the city of Birmingham. Only about 15 minutes walk to the redeveloped canal area of Birmingham. Hotel was enjoyable , rooms were very clean, quite spacious and well fitted out. Even though we were on a main road the room was very quiet. Staff was very friendly and helpful. Good breakfast. Recommended.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for your kind comments and hope to see you again

"Wedding Day"

5
10/09/2018

Don and Clair chose the Plough & Harrow as our wedding venue, what a fantastic choice that we made, as you walked through the main entrance doors you felt really at home with the surroundings which were spotlessly clean, comfortable. From assisting with the arrangements leading to our special day all the staff right across the board were friendly and helpful,nothing was to much trouble they made the day that extra bit special. Our guests whom arrived the day before and stopped at the hotel said their bedrooms were clean and comfortable and the breakfast choices were more than sufficient and delicious. The food that was prepared and served throughout our special day was absolutely delicious and no one had any criticism whatsoever, and that is a testament to how the hotel looks after its guests. To those people who have moaned and given the hotel bad reviews I think you need to find something better to do in life. Paul and all the team thank you so much for giving us a day to remember for the rest of our lives and for looking after us and our guests over the two days. Don & Clair

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much for your lovely comments and I am very pleased you had a great time. Hope to see you again in the not too distant future

"Really lovely"

4
06/09/2018

Once we finally managed to get parked this hotel did not dissapoint. Exterior and reception well maintained. An old fashioned homely hotel. Receptionist very helpful and cheerful. Rooms were huge we had booked 2 doubles and a twin. Windows that opened nice to let air in (instead of freezing air con). Wi-fi constantly worked.Teens happy!! Garden area with patio~lovely to sit outside with a drink. Breakfast nice but unfortunately by time we go to the dinning room a lot of breakfast items had run out! All in a very pleasent stay.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for your kind comments

"Meeting old friends"

5
29/08/2018

We were meeting up with old friends who we had not seen for 10yrs. They were staying with family in Birmingham and we traveld a long way to see them. We definitely where very pleased with our choice of hotel for 3 main reasons. 1) Price and location were excellent 2) Bed and room 10/10 as was noise level (none at all) 3) Staff sevice and quality of food Very Very good.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for your kind review

"Excellant hotel for short break."

5
29/08/2018

My husband and I chose this hotel to have a break and meet some friends in Birmingham. We could not have chosen better the staff were so friendly and helpful and we feel completely rested now that we are home.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much and am pleased you had a nice time

"Beware the restaurant service"

3
28/08/2018

We got to Sunday breakfast 10 minutes before the end. the staf were already cleaning up and treated us like a huge inconvenience. By the time they finished laying out table the hot food buffet had been cleared away and they 'couldnt bring any more out as they were saving it for tomorrow' We had to ask nicely for the chef to do two fresh english breakfasts. By then I wasnt feeling nice about the experience

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for your review and will look into your comments

"Exceeded expectations"

4
27/08/2018

Greeted by very friendly staff on the desk and was immediately impressed by the hotel's entrance and bar/restaurant areas. Bit of a walk to room down pretty tired looking corridors but actual room was good. Spacious and clean. Ordered room service and the pizza and sandwiches were very tasty. Breakfast was a bit disorganised although well cooked. Waited a long time for everything to be replenished - no juice, glasses, bowls for cereal or pastries when we arrived and took about 15/ 20 minutes. For the price, can't really fault the hotel and would happily stay again.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for your kind comments

"Wedding takeover !!"

1
26/08/2018

Our stay has been completely ruined by two absolutely inexcusable events. Last night we went for an rearly evening sleep in the room believing that there was 24 hour room service including hot pizza and hot snacks. When we called room service around 11pm we were told all we could have was a sandwich or they would call out for a takeaway to be delivered for us. We ended up ordering a pizza delivery ourselves online. Today, after a tiring afternoon out, we were looking forward to dining in the a la carte restaurant and enjoying a meal from what seemed a very nice menu selection. Picture our disappointment when we were told that a wedding taking place in the hotel meant that the restaurant was closed and that we would have to have our a la carte dinner perched on a bar stool in the back bar (not even in the lounge bar), and that we wouldn't be able to order anything between 7:30 and 8:30 because the kitchen was serving a buffet for the wedding!! We've ended up having our dinner delivered to our room :( - well at least thats what's been agreed, but we haven't got it yet, so we'll see! Never again at this hotel.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for writing, and am sorry for your disappointment I will look into your comments re the pizza as they are on the 24hr menu so a little puzzled. When we have na event that books the Restaurant we do serve dinner in our Beauforts pub that has a dining area that is very pleasant.

"Excellent stay"

5
24/08/2018

Stayed for one night as part of a hospital assessment. We found the receptionist very helpful and informative and gave us clear and consice information about the hotel. The room was spacious and clean and very comfortable with an excellent bed and comfy pillows. A nice touch was a cafetière and ground coffee on the hospitality tray. We didn't sample the restaurant or breakfast due to the nature of my hospital tests, but it certainly smelt good and looked good quality. Will definitely return if more appointments are necessary

"desperately needs maintenance"

3
23/08/2018

stayed one night as attending a wedding in edgebaston, lots of family members stayed in various rooms, daughter and her children and ourselves, the walk to our room was like walking a marathon, not impressed as i have mobility problems, problems on check in although staff were pleasant took 45 minutes to sort out our room, room furniture was old and tacky, loose and rickety. daughter and family stayed for breakfast,(we didnt) however when a further family member and children came in for breakfast at just before 10am they were spoken to very rudely by staff telling them loudly they were LATE and couldnt have any, daughter stepped in and they then let them in to eat, but stood around by the door glaring and then banging dishes around showing their mood. There was plenty of food still there and guests should not be rudely treated when they have paid for room and breakfast whether or not they came in 10 minutes before breakfast time finished. very unprofessional behaviour. Obviously some kind of staff training is needed.

"Our Wedding"

5
21/08/2018

We had our wedding here on Saturday (18/8/18) and couldn't have asked for a more perfect day from start to finish. All the staff were brilliant and couldn't have done enough for us or our guests, nothing was too much. The food was fantastic, the main room was beautiful! Many of our guests had rooms to stay in too and they all said they we're lovely, me and my new wife had the bridal suite and it was very luxurious and the bed was very comfortable. We are definitely coming back next year for our 1st anniversary.

"Excellent old hotel, great staff"

5
16/08/2018

I attended a wedding here and stayed overnight. The food was very good and the staff were friendly and helpful without being intrusive. The room was nice and very clean. Breakfast was delicious especially the field mushrooms.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much

"Lovely room but average stay"

3
11/08/2018

We stayed here for 4 nights and we were pleased with the room, it was large and spacious. One downside to our stay was that nearly every night there was a wedding which we were unaware of and music was playing quite loud until just after midnight, it would've been nice to have been told that there would be numerous weddings throughout our stay and warning that there may be loud music. Another downside, which ultimately ruined most of our stay, was that we received a phone call stating that my car window was wide open and had been all night! It had also been raining and my car was soaked inside, luckily nothing was stolen but when we asked the staff to look into CCTV they said that the camera was broken and had been for a while, and smirked!! If you knew that all the cameras in the car park was broken, why has nothing been done about it? Staff did not help with the issue either and seemed like they didn't really care. This resulted in me relying on Ubers for transport around the city as my car wasn't driveable. We also weren't aware that there was a code to get out of the car park, as no one had informed us on checking in. Breakfast was good but items were running out quickly and not replaced, most mornings there wasn't fresh fruit or the yoghurt compote that was advertised. Shame because the hotel looked lovely but the staff are not up to scratch and were not professional during our stay.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for your comments

"Over night for cricket "

5
07/08/2018

We stayed here when we went to the Test match as you can park your car and walk to the ground. The hotel was lovely and staff excellent. Although we had only booked a standard double we had a complementary upgrade to the Bridal suite which was amazing especially as we were away for our wedding anniversary. Breakfast and staff were excellent.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Really pleased you had a nice time and hope to see you again

"Short weekend away "

4
05/08/2018

We stayed at this hotel for 1 night,Saturday until Sunday morning.The receptionist on duty was a great asset to the hotel.She was really professional,friendly and nothing was too much trouble.She also checked us out on Sunday morning.She even commented that she had watched the football results the night before and thought of us(which was the reason for our stay) The other ladies who get a big thumbs up are the 2 older ladies who poured our first drink of the day and still had a cheery smile at the end of the day before the night porter came on. The room was clean and had a window that fully opened which was a plus in the heat. Breakfast wasn't really anything special,the bacon and sausage looked like they had been there all morning.The bacon looked boiled not fried or grilled. We both would book again all in all it was a nice hotel to stay in.The decor was tasteful.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much for your lovely comments

"Weekend at the cricket"

4
02/08/2018

Relaxing stay while goinv go the cricket af Rdgbaston. Really welcoming. Lovely welcome at the desk. Pleasant chatty and Very helpful. Not a bad setting. Rooms are clean, a decent size and have everything you need. Lovely stay.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much and hope to see you again

"Great little hotel"

5
31/07/2018

Stayed here for 2 nights in July to attend a family wedding nearby. The front part of the hotel is very attractive inside, has an old world feel about it with big windows and high ceilings and is nicely decorated - they also seemed to be hiring it out as a wedding venue to which it seemed suited to quite well. Only slight downside was a slightly tiresome walk to our rooms which involved a flight of stairs up, across a long corridor (and up and down steps), some turns and then a flight down but really only an issue when checking in and out with luggage to take to car. The staff are all friendly from reception, dining and room maids and at all times the hotel and rooms were kept very clean. The breakfast in the great dining room was extremely good and included in our rate - which we all thought was extremely good value. Secure parking available outside too. I would definitely recommend this is as a good city centre option for short stays - clean, good value and great staff.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much

"Brilliant BBQ party package 5 stars"

5
29/07/2018

Anniversary party held 21st July and all stages of planning and the night were brilliant. We were constantly asking question in the preperation and answers back within 24 hours plus bonus could drop of items the day before and stored.Having three areas allowed the party to flow with the bar, main room for dj and dancing, the patio with garden provided choice of seating. We made the most of the garden by bringing our lanterns, candles and had a bouncy castle, giant garden games and even had an adults sports day with all being competitive! The BBQ was cooked and served on the patio the choice, the taste and amount was delicious especiallly the mega burgers. The veggies were impressed with there optons and not seen as an add on. The staff were so helpful especially the duty manager in the afternoon who kept checking how the party was going, if we needed anything without intruding and helped with our candy floss machine by encouraging guests to try. Even having the photo booth there was plenty of room to party. We and guests stayed and the rooms were comfortable and a good choice for breakfast to round off the celebrations. In summary free parking, great size venue, flexibility to put your personnal mark on your event, staff engaged would really recommend ++++++

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much for your lovely comments. Really pleased you had a great time and hope to see you again

"Best breakfast ever!"

5
23/07/2018

We stayed in this hotel, which is pretty close to the centre of Birmingham, because it has a car park. We had a roof box and other stuff on the roof rack and wanted a reasonably secure location. This is an old Victorian building, probably built originally as a hotel, but it does show show some signs of age. Not that that detracts from the overall ambiance - the area around the dining room, bar and entrance are nicely decorated. The bar on the ground floor serves food, but the restaurant wasn't open - may not be ever open - I don't know. Not an extensive selection of beer, and not a particularly large selection of food - very much just bar food. The chips were not very nice - they didn't look or taste like normal chips - can't explain but they were dark coloured, and didn't appear to have been deep fried. The poor girl serving in the bar really needed help at times; although the bar wasn't busy I think she was new to the job and was struggling to cope without much help. I wish her all the best in her job. We were in a room above reception which was obviously one of the original rooms; it wasn't particularly large, but the bathroom was quite big. The room was nicely decorated and the bathroom looked like it had recently been refurbished. The only complaint we have about the bathroom is that the cold tap did not deliver cold water. It was warm, and even hot at times. We let it run for some time and it continued to produce hot water. As British hotels don't provide bottled water in the rooms, I was not happy when during the night I required a drink of water! The room did not have a mini-bar or fridge. Other than that the bed was comfortable and the room was clean. Breakfast was first class. Fantastic sausages! Nice little glasses of fresh fruit cocktail. There is a huge selection of cooked and cold produce and the lady who served us was a gem.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much for your comments and hope to see you again

"Wedding taste meal"

5
20/07/2018

First impressions of the hotel was reception was lovely. Then we meet Gloria it was a privilege to meet her and serve us.She welcoming and friendly. The taster menu was exceptional. Thank you chief. Had a lovely coffee on the terrace.?

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much

"Work in progress"

5
17/07/2018

We stayed here for a weekend away, and visiting relatives. We asked on booking for a ground floor room as my wife has mobility problems and stairs are a definite no no. On arrival we booked in and the staff were very accommodating. We were directed to our room which was at the rear of the building and went via the car park to avoid the stairs. The rear access doors were locked and we had to wait for them to be opened ( this happened a few times, (could this be improved with a disabled key system? ) The room ( room 1 ) was a good size, clean ( but for a stained quilt cover) but would be better with a mini fridge and better ventilation. We ate in the Beauford bar on Saturday night and the food and service were very good. This is a nice hotel conveniently placed for the city centre, has good parking and great staff who make you feel very welcome Would we stay here again ? Well yes we definitely would

Paul S, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much and look forward to seeing you again

"The ruin brought by a chain"

1
15/07/2018

I have been going to the Plough and Harrow for afternoon tea for years and always enjoyed it. Today I took my mother, expecting great things as it has recently been taken over by Best Western. What a disappointment. We waited 40 minutes to be served despite there being only two other couples there. The cakes were obviously Iceland multibuy and defrosted as required. The scones were supermarkets too. This beautiful hotel needs love and nurture not someone to come in with a cheap idea and wreck it in one fell swoop. This hotel always had a good reputation for homemade food and cakes. Why would you think people want to eat chain store rubbish? Afternoon tea is a treat not a chore. Wake up Best Western. You have a good product it just needs a little tlc.

Paul S, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for writing and will look into your comments

"a lovely overnight stay"

5
15/07/2018

a lovely hotel with plenty of character and within a gentle stroll into Birmingham centre. The hotel itself was lovely and clean, room was more than adequate, breakfast was superb and the staff were very friendly and cheerful . We would definitely return.

Paul S, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you and hope to see you again

"A member of staff spoilt our stay"

1
06/07/2018

Checked in for my daughters graduation at the University of Birmingham. The receptionist on check in was so lovely and helpful and a credit to your hotel (not Valentina). I gave the receptionist my debit card to pay my bill as she did not advise me any differently as to what it was for. She helped us to gain entrance from the back entrance to our room with another member of staff, who was a credit to your hotel too. The next day the breakfast was lovely and the staff in attendance were lovely too. We had to be at the University very early and we were running a bit late. My daughter was getting rather anxious and stressed that she would not get to Uni in time. I pulled up to the car park barrier in the car (as I was going to park in the spaces outside the car park to hand in my key card as I thought I paid my bill on arrival). However, the car barrier didnt lift up. I ran into the hotel to ask for some help and there were 2 customers in front of me but no other staff on reception or about. The receptionist was Valentina. I pleasantly interrupted Valentina as I was now in a real hurry and I told her I was in a hurry and that the car park barrier wouldnt go up and she informed me bluntly / rudely that I had to wait my turn. I explained again that I was in a hurry but she didnt care about this and made no attempt to get someone else to help at the desk. The gentlemen 2nd in the queue kindly let me go in front, but when the customers she was serving left, she spoke to me like dirt. She made no attempt to go any quicker in fact I think she served me slower on purpose. She informed me that I actually didnt pay my bill the evening before. She continued to speak to me curtly and made no consideration that I was genuinely in a hurry. She accused ME of being rude. At the end of the day if the hotel had advised me that night before that my card transaction was not an actual payment and that we needed to pay our bill the next day before leaving, I would have made sure earlier that I paid my bill well before we had to leave. I really think Valentina needs to go on a people skills course and appreciate that if someone says they are genuinely in a hurry she calls for help and assistance. I should have left your high note, but I didnt, I left feeling stressed, upset and insulted. Valentina spoilt the first part of my happy day.

Paul S, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for writing and my apologies for any upset caused. I will of course have a word to the team. I also hope all went well for your daughters graduation and congratulations to her

"Could be Should be - But is isn't "

2
05/07/2018

This is a quirky hotel - a really old characterful front end with a newer accommodation block. It's a quiet haven, amazing as it's so close to the centre of Birmingham. The rooms are tired, no air con, no fridge and decorations are being done. The bar calm and pleasant. The restaurant - NO. Any Chef who serves Camembert and piccalilli as there is no Brie and cranberry needs shooting! The Lamb Shank was tough as a mudder and the Mash was a pre prepped concoction which was as close to Smash without being Smash as I have ever suffered. Loved the Merlot and the staff really friendly. So use it again I would but I would eat out.

Paul S, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for your comments and will look into them

"Great staff"

5
04/07/2018

I've been staying here for a few weeks now and the staff at the hotel are so welcoming and can't do enough for you. The hotel itself is really cute and comfortable. I love staying here. The rooms are very spacious and very clean. The bed is comfy with crisp white linen. Room service is a lovely treat to have.

Paul S, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much for your kind comments I will be pleased to pass them on to the team

"Plough & Harrow Hotel Edgbaston Birmingham,"

4
26/06/2018

A very Pleasant hotel in the middle of Birmingham at an old coaching house, which has lots of character. The room was very clean and comfortable, and the staff very helpful. The only item that was missing was a lift to the floors, but being an old building this is probably the reason why a lift can not be retro fitted. The breakfast was fairly good, although the bacon a little overcooked, but that could be a chef issue, which does not always happen. The party on the evening was well managed by the catering staff which added to the enjoyment of the night.

Paul S, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much for your kind revire

"Amazing staff & excellent food"

5
25/06/2018

I attended my aunts 70th birthday party where she had booked a three course meal for around 50 family & friends. The staff were super helpful and friendly .The meal was delicious. Many of us stayed in the hotel too, although the rooms are a bit tired they were clean and adequate. The garden out the back was great for the kids to fun around later during the disco. I would recommend this hotel for a fun and good value family party. All the staff are lovely , helpful and friendly.????????????

Paul S, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much for your kind comments and am pleased you had a nice time

"Weekend away"

4
18/06/2018

Lovely hotel, good location, friendly staff. Like many Best Western there was no lift. Got upgraded to executive room which was very nice. There was a wedding on which they did warn us about but it wasn't an issue. Would definitely use this hotel again if in the area.

Paul S, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you and am very pleased you had a nice break. Hope to see you again

"Not the Dorchester but served us well!"

4
17/06/2018

Plough & Harrow An independently run hotel until a few weeks ago, now under the auspices of Best Western. We chose it purposely because it is walkable to the centre of Brum (0.6 mls) and has a car park. Our room was rather a trek from Reception and we had to navigate a warren of corridors and stairs to get there ..that said, we did ask for a quiet room so no complaints! Room did not have AC and the windows opened only partially so it was quite opressive on arrival ..we were given a fan however that helped and by evening the heat had receded. Room was very spacious if not palatial but for the price we paid it was very acceptable. The whole place has grown little tired though it was evident that a gradual programme of refurbishment is in hand (I think in general folk these days are more inclined to go for modern hotels ..so a sign of the times). It was our first experience of a hotel without a lift ..happily we are fit but the less nimble might find the quirky layout a challenge! :-) Breakfast was very good and the waiting staff chatty and efficient ..it does make such a difference. If you're looking for a recommendation I'd suggest avoiding a centrally located hotel in Birmingham as, unlike some cities, the main centre (around Broad Street) is not exactly a cultural oasis & parking is both inconvenient and expensive. Staff were excellent & the hotel was spotless ..well done the housekeeping team!

Paul S, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for writing and for your kind comments. I will pass them on to the team. Albeit we are part of Bestwestern we are still privately owned as are all other Bestwestern hotels. The brand itself is for marketing purposes and the hotels keep their own individual style. I look forward to your return where I hope you will be pleased with the ongoing refurbishment program. Thank you again

"Exceptionally helpful staff"

5
09/06/2018

My husband was seriously ill in the QEhospital. I stayed here on numerous occasions during May. The staff were incredibly helpful. I stayed in a variety of rooms. All beds were comfortable and great hot water. Any issues were dealt with promptly. Breakfast was excellent. Food was freshly prepared so there is a slight wait but well worth it. Free car parking. It is possible to walk into the centre of Birmingham. Reception contacted taxis for me and were prompt. Stayed with other family members and on my own. Would highly recommend.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much

"Good alternative to the city centre tower blocks"

4
07/06/2018

Stayed for only one night on business as a cheaper and more interesting alternative to the city centre hotels plus I had to drive so parking was important. Easy to find although the nature of the Haguely Road (with its central barrier) meant there was only access from the direction heading into Birmingham - coming the other way means a slight detour. Shame there isn't another entrance/exit at the back. The person on reception was very friendly and helpful. Parking seems secure and the gardens are well kept. Bit of a rabbit warren once you're inside - there is a newer extension added on to the much older main building. The room was a little tired but clean and the bed very comfortable, not too soft. I was happy with my choice and would certainly stay again, especially if driving.

paulsmyth1, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you for your comments. I am pleased you had a nice stay and hope to see you again

"Some good and some not so good."

3
03/06/2018

We stayed in this hotel so we could attend a family party. As a rewards customer we got a good rate which included breakfast (not usually included as standard). The welcome from the receptionist was great, good sense of humour and got us into our room early. The room was spotlessly clean (and I really check high and low!) So well done to them and thank you. After going out in the afternoon we popped back to grab some room service before going out only to be told we couldn't order anything because a wedding was taking place, changes like this need to be published because there is very little available in the immediate area, ended up with a burger at a bowlplex which was alright but we were then late out with all the walking about. Bar staff were friendly when we came back in and sorted us out with drinks even though it was late. Great sleep as bed super comfy. Lovely hot shower. (Quick note great to have an iron in the room to iron out the creases!!). Breakfast was all a bit chaotic. Continental breakfast bits laid out to help yourself to but items ran out and not replenished quickly. Cheese, yogurts and fruit sitting in direct sun, not good. A while to have hot food order taken and customers orders not taken in order of coming in. Food came out and wasn't as requested, very mediocre. A lot of this seemed to be due to lack of staff on the floor. We would stay here again but would seek out a cafe for breakfast.

Paul S, Owner at Best Western Plough and Harrow Hotel, responded to this review
Thank you very much for your review. I am sorry however the breakfast wasn't to our normal standard and will look further into the issues described. I do hope you stay with us again and can assure you all will go well

"Great hotel "

5
01/06/2018

Stayed here for an early interview. Was spotlessly clean, better than some 4 star hotels. Breakfast was extremely tasty. Never tasted eggs benedict like it. Was worth the wait as all meals cooked to order. Would stay here again without a moment's hesitation

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your lovely comments and hope the interview went well

"A comfortable hotel"

4
25/05/2018

This is a comfortable hotel which is perfect for a short stay. The room was clean and tidy. The staff were friendly and polite. The breakfast was nice but a bit expensive. I would happily stay here again.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your kind review. Appreciated

"Pleasant traditional"

4
19/05/2018

Went here on the off chance of getting some lunch. Suggested by salesperson. Lovely, clean, unassuming. Great light lunch. Good service. There was a garden and a restaurant. Too cold to eat outside when we were there.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you very much

"A goldie oldie"

4
12/05/2018

We spent one night and would recommend it to anyone who treasures character over glitz. This hotel hosted J. R. Tolkien in 1919 and as you walk about it you know what old English hospitality is all about. The place is impeccably clean, somewhat rambling, and you can't get away from the sense that you're in an old castle because of the creaky floors. King Edward VII stayed here when he was still the Prince of Wales but I doubt the floors bothered him much, as they didn't bother me. The rooms, though small, are well appointed, the breakfast is good, the parking is excellent and safe and the staff are all prepared to go above and beyond the call of duty to make sure your stay is a good one. I couldn't ask for anything more. The Best Western Plough and Harrow should be considered if you're staying in the Birmingham area.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you very much and hope to see you again

"Comfortable beds :-)"

4
12/05/2018

I stayed here with a friend in April for 2 nights (Saturday and Sunday) and the room was lush !!! The receptionist that was there to greet and check us in was great and super friendly (despite being asked to pay when I had already paid hahaa) the only reason I have not given 5 stars is due to the fact the fire alarms had gone off on the Monday morning (around 10:50, check out is 11) and they were 3 sharp blasts. As we checked out the receptionist did not ask how our stay had been or anything and when I asked what the noise had been, she looked at me blankly and simply said “the fire alarm test” and might as well have said “duuuhhhh” on the end of that for the way she said it. I just want to add, we had not been told about the fire test and had not seen anything stating this would happen however, when we left we saw a sign on reception about the fire alarm test being done at 11am on Monday's, but I'm almost 100% sure it was not there when we checked in. Either way, with knowing we were there the 2 nights I feel we should have been told. The only other criticism I have is the carpets leading to the rooms. They are splattered in some yellow substance which looks like someone has projectile vomited along the corridor. Despite that, there are many many positives to the hotel. The location is unreal, close to Broad street, close to shops and close to supermarkets and the rooms are adorable. And the restaurant staff were super friendly and nothing was too much trouble :-)

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you very much for taking the time to write. And for your kind comments. Will speak to the person on reception

"Adequate apart from the shower"

3
12/05/2018

Reasonable price and a reasonable room. Be warned there is no lift “as it is a listed building” was the excuse I was given. The room was very warm so I was glad the windows opened. Checking in was fine. What is this new trend in the uk for receptionists not to ask if you have had a good stay? It is becoming frustratingly common. I would rather have issues dealt with in person than go home and write a review. The shower was a killer. The temperature dial was stuck on ‘scald', neither of us could work out how to cool it sufficiently to use it. The water pressure was also low. Overall apart from the shower it did the job. Easy and cheap to get a bus into town and back and no problem parking on site.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you and will look into your comments

"Dinner and dance"

4
07/05/2018

I attended 70s and 80s night with work colleagues. The food was good, but staff was taking away the plates without asking and took my starter and main before i was finished. So they were very rude in this way otherwise bar staff was nice and service was good. DJ was okay.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you and am pleased you had a nice time

"Better than the website may suggest"

5
06/05/2018

We were initially a bit sceptical given some of the photos online. However, the hotel was ideal in all aspects. Very comfy bed and overall good value. Some rooms are a little walk from reception, but that's understandable with an older building with great character

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your lovely comments and hope to see you again

"Pleasant at the Plough and Harrow"

3
06/05/2018

My friend and I attended a dinner and dance here. The dinner was fine but the service was ad hoc. Inexperienced waiting staff . The building itself has character; Tolkien stayed here once upon a time. The music was great but the DJ lacked enthusiasm and appeared bored.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your comments

"Event -70's and 80's disco!!"

5
05/05/2018

Approx. 14 attended your event night of the 70's and 80's disco for my sister's birthday the waitress were excellent and served in a timely manner. The food was very good, served hot and when additional butter was needed it came to the table promptly. Drinks could be ordered at the table. Hotel and staff very accommodating when seeing to all other guests and ourselves. Room and dinner table was set out lovely and the event was not over booked which was great. Ample of parking and very close to the City Centre of Birmingham.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your lovely comments and hope to see you again

"Overnight stay"

4
29/04/2018

Great hotel amazing staff. Restaurant team were amazing. The food is out of this world . The only issue was that I'm a wheelchair user and booked an executive room. I Informed the receptionist that I use a wheelchair and checked the room would be suitable for me. On arrival found all executive rooms are up 2 flights if stairs. No lift. They don't have accessible rooms unless you go through the car park and enter through the back. Great hotel if you are mobile but for wheelchair users in the future unfortunately I won't be returning.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you very much for your lovely comments. We are looking into a lift so hopefully you will be able to return

"Classic Afternoon Tea"

5
27/04/2018

Myself and 3 friends went this week for afternoon tea here and had a lovely afternoon. The hotel was really nice we was sat in comfy chairs and felt really relaxed . The food was fantastic, good choice of finger foods, cakes, delicious warm fresh scones and unlimited tea and coffee. The staff couldn't do enough for us, checking on us on several occasions to see if we was OK and did we need fresh tea. We was there for 2 & half hours and never felt rushed. Will be back very soon

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you very much and look forward to seeing you again

"EXCELLENT HOTEL - Close to town centre"

5
24/04/2018

On arrival at the hotel, car park was easily accessible with plenty of spaces. Hotel staff were extremely pleasant helpful giving us bus numbers, telephone number for taxi service for travelling into town, as well as other information about walking distance to town / arena. Rooms were large, clean and well presented with WiFi, TV and Tea/Coffee facilities. Bar area was lovely and well stocked with helpful staff on hand. Breakfast was fantastic on our first morning, quickly prepared and lovely. Second morning was slightly different, breakfast was still great but slightly less organised (maybe due to wedding reception on previous evening not helping matters). Would certainly stay at this hotel again.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for for your lovely comments and am pleased you had a nice stay

"Our wedding day "

5
23/04/2018

What can we say. This was a brilliant venue for our wedding ceremony and reception. It was well organised, friendly, relaxing and seamless. Paul was very helpful and supportive throughout the 9 months of planning. Saul and Kyle were brilliant on the day/night. My wife and I felt confident in their management and ability throughout the whole event. The building is stunning inside and the pictures taken were beautiful. The suite we stayed in was elegant and very well maintained. It is a classy venue and I would recommend this place to anybody after a top notch service, a- class food and delivery, friendly calm staff and a seamless day which will be treasured forever. We will continue to visit here for other events they offer for a long time to come. Also a special thank you to Sereena who initially arranged all our requests.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your lovely comments and look forward to seeing you again.

"Handy for the City"

5
23/04/2018

I have used the Plough & Harrow several times so we can attend evening events in Birmingham & not have to drive home. Its is very handy as its walking distance to Broad Street and some of the theatres as well as the shopping centre. A comfortable hotel with helpful staff & good food.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your kind comments

"Overnight Stay"

4
20/04/2018

Booked for the night whilst visiting the NIA Arena, just a short walk away. Reception were very helpful and friendly. Good, prompt check-in. Rooms were a bit of a treck from reception but were adequate. Needs a lot of TLC and updating. Very quiet considering the main road running past hotel. Room was clean and comfortable. Breakfast was very nice and well presented, a good start to the day. Check out was easy and once again pleasant staff. A reasonable hotel at a reasonable price.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your kind comments and hope to see you again

"Old but comfy"

3
16/04/2018

It's a bit of a rabbit warren, but when you get to your room it's large if tired. But clean and a nice big telly, but so many cupboards... Breakfast was ok, but low throughput on the weekends means stewed mushrooms and semi set scrambled egg. Toaster was ‘unusual', so much do that fires broke out on two mornings as guests struggled to master it.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for taking the time to write and will look into your comments re the toaster

"Not recomended."

2
16/04/2018

Went here for afternoon tea with my daughter. Hotel seems a bit dated, chips in the coffee pot and cracked cups. Think the sandwiches had been left out as they were starting to curl, and there was next to no ham on the ham and mustard. The selection of cakes are tiny and warm (also left out??) The only nice thing was the scones, warm and fresh. I wouldn't return or recommend especially what they charge.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you and will look into your comments

"Perfect for the city and Drayton Manor"

5
16/04/2018

I stayed for a night with my daughters and had a man excellent stay. The hotel is charming and close enough to the city centre to make it easy for us to go to Selfridges and the Bullring for shopping. We enjoyed a nice lunch snack and prosecco in the lounge before heading into town. The bedroom 121 was large, had everything we needed and good value. Breakfast was also good and the service efficient and friendly. The following day we took my youngest daughter to Drayton Manor using tickets bought at the hotel reception.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for writing and for your kind comments. Hope to see you again

"Drayton Manor Break"

5
13/04/2018

Had a fantastic stay. Arrived to a warm welcome from the lady on reception. Checked into our very nice room with gorgeous bathroom! Sat in the bar for a lovely glass of ice cold Prosecco. Then we walked through to Beaufort Bar where we tried 1 of their many gins. Had a great night sleep (fab pillows too). Lovely breakfast - so much choice! I will be back again for another short break. Birmingham was a pleasant surprise!

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your kind review and am pleased you had a nice stay

"Poor value. Poor chef"

1
03/04/2018

FIRSTLY. Had a table for five on Easter Sunday. Normally they have a selection of four choices per starters, main course and sweet so would have perhaps expected five + choices for what is considered by many the most important event in history including a fish. BUT NO. Instead, a lesser choice of three. 1st course OK. Main course = Lamb, Beef or for the vegan/vegetarians a very simple salad. Now most of us can whip up a salad at home with no problem SO when one goes out for a special treat one expects the chef to have a little more imagination than a salad for £26. SECONDLY the vegetarian asked for the beef without the beef, and instead asked that the beef was put into a doggy bag. Later it was asked that any leftovers from any plate was put in the same doggy bag. (We have 6dogs) The lamb on one elderly ladies plate was so tough with sinew and stringy fat running through we had to ask for a serrated steak knife with which to cut it. Most however was left as it was inedible. Some of the vegetables and two roast potatoes were left due to being full. Thus we should have had in the doggy bag two+slices of beef, the lamb bits, two potatoes and the veg. What was in the bag was some chewed remains of lamb. SO do they reuse the vegetables and heat them up for others ?. AND do they consider it good practice to charge £26 for a few potatoes & vegetables?. The meat dish was paid for in full, so anyone charging for a product and not provided is called THEFT. We spoke to the manager and was told that normally they have four choices including a fish (appropriate for Christ and Easter) BUT that a special Easter menu was put instead. Well I am sorry but if that is how they choose to treat guests it at least explains why only 11folk on three tables were present, and that we will be going elsewhere in future. Must also state that our waitress was wonderful, so no problem there.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
I am sorry you did not enjoy your day and even after speaking with you on the phone I could not satisfy you

"What a Gem"

5
28/03/2018

Stayed in this glorious traditional hotel last week to visit the World Gymnastics with my daughter. Free on site car parking was great. Beautifully decorated warm hotel. All staff had a smile. The breakfast was super. The restaurant with its background music and large windows looking out on the gardens was very pleasant. We did not have dinner at the hotel as we walked to the Arena (comfortable 20 minutes). Both our rooms were thoroughly clean and the bathrooms tastefully decorated. I was in 114 above reception and my daughter in 102 a bit further away. Both rooms were faultless. I would definately recommend this hotel to my family and friends.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you very much and am pleased you had a nice stay

"An historic building in a quiet location"

5
20/03/2018

This is not city centre, but it is not far away from plenty of interest. It was a fine building in its day, hence its grade II listed status. The staff were great. This is not the poshest, but it was a very pleasant stay for me. My room was great, really nice, but if the hotel is full and you are in an outlier, probably not so good

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your kind comments

"Lovely building"

4
18/03/2018

Stayed for a couple of nights , lovely old building with real character . Rooms need updating but are comfortable and very spacious and very clean. A special word for all the great staff _ they made our weekend (the young girl in the breakfast room was lovely and jolly !)Breakfast was fab also with plenty of choice .One of the staff even brushed the snow of our car _ what a kind gesture . A plus for this hotel is that it has a free car park which is safe and secure and is walking distance to town which we did a couple of times. Many thanks for a wonderful stay !

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you and hope to see you again

"Afternoon Tea at Plough and Harrow "

2
18/03/2018

An afternoon tea treat, bought as a birthday gift was spoiled by flat prosecco, stale bread, oily spread, and shop bought scones and mini cakes. The hotel boasts tradition set in leafy grounds and for that you would expect some form of grandeur. We were sat at the far end of the restaurant where afternoon tea was being served, which was cold and soulless. It soon became clear that the prosecco I had purchased at the bar was completely flat, something the person pouring it (who turned out to be barman, maitre d' and table runner) couldn't have failed to notice as he was doing so!! When I asked for it to be changed, the look on his face and his immediate response told me he had known. The tea and coffees were lukewarm, the bread was dry, and the use of cheap, oily spread instead of butter was unforgivable. The salmon used in one of the sandwich choices was the brown end that you get when you buy smoked salmon cuts in the supermarket. I would also expect any hotel group that offers afternoon tea as a part of its traditional heritage, to have the skills of a pastry chef in its employ. What I don't expect is shop-bought scones that started out microwave warm at the beginning of service and therefore dry and crumbly by the time we got to it. And I don't expect previously frozen (soggy, bland centres is a giveaway) mini pastries. The waitress that took over from the gentleman, who himself was well turned out in a suit and tie, couldn't have been more different in her attire. The backward tied headscarf (knot at front) was a puzzle and certainly not a front of house look. Her clattering of plates and cups and her clearing of only half the table throughout was almost amusing and reminded me of Julie Walters' ‘Mrs Overall'. Overall very disappointing and it was as though someone had been given a few quid to spend at the Morrison's supermarket 200 yards down the road, to buy as cheaply as possible so they could whack it out for £19.50 per person. My friend, who paid for the tea, gave the afternoon a 5 out of 10, which suggests an average effort. I would move it to a 3 out of 10 as a more suitable score for the below average offering. If you don't mind afternoon tea put together from supermarket acquired shopping, then go to the Marriott just down the road where their tea is just that (seemingly), but at least served fresh, and is a few pounds cheaper. Alternatively, if you want a proper treat, go to The Edgbaston, just a short walk away from the Plough and Harrow and an amazing experience for not much more money.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Although I cannot agree with you, Thank you for your review

"Afternoon tea on a snowy day"

4
14/03/2018

Used our voucher for an afternoon tea at the Plough & Harrow. Beautiful surroundings but a bit cold and staff couldn't turn up the heating. It was snowing & the windows made it lòok picturesque. Plenty of hot tea and coffee. Sandwiches, cakes and scones - staff very accomodating when asked to swap some of the cakes for more sandwiches. Lovely relaxing afternoon

paulsmyth1, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your kind comments and am pleased you had a nice time

"Nice hotel shame about the service"

3
12/03/2018

My husband and i stayed here on saturday having spent the day ay crufts. Nice hotel and food in the adjoining pub was very good. On arrival we were informed that we were to stay in a superior room...hopes raised. Alas the room was on a par with other budget hotels...bathroom had a cold water tap that completely spun around if you used it. Would imagine that a previous occupant of the room had also thought it fun to snap off the radiator thermostat after turning it up full. The heat in the room was unbearable..thankfully on ringing reception they managed to turn it off centrally. We were informed that breakfast was served between 8 and 10 am. Having a long journey home we arrived for breakfast at 8. We had to check our watches as there were staff present...nothing set in terms of food. We seated ourselves and waited. A man came out talking on his mobile phone about the fact that staff hadnt turned up for work...bless him he did seem to be doing his best to set things up. Help arrived and eventually we started breakfast at 8.45. Checking out the girl was disinterested and only spoke to say i suppose you need the code for the car park barrier....no hope you enjoyed your stay..not even a smile. Seems that apart from a couple staff members there..this lovely hotel suffers from the attitude of staff and work ethics needed for the hospitality business. Again no real complaint as such but some constructive comments if heeded.

paulsmyth1, Owner at Plough and Harrow Hotel, responded to this review
Thank you and will look into your comments

"1st visit "

5
11/03/2018

Really happy with the level of service here! Me and my partner really enjoyed it! Great atmosphere and lovely food. Room was tidy And very comfortable... best sleep both myself and my partner have experienced in a while!

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you very much and hope to see you again

"Great stay "

4
11/03/2018

My partner and I had a great stay at The Plough and Harrow. We were lucky enough to be able to stay in the old house and we weren't disappointed. The architecture in the room/corridors was lovely. The bathroom was also very grand and the room included a very comfortable bed. A great stay - very reasonable price for such a grand room.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you and pleased you had a nice time

"Very Average... "

3
06/03/2018

I stay away regularly with work and normally stay in Premier Inn's, I decided I would give somewhere else a try. Staff are helpful and friendly... but, they need to learn when to have personal conversations or arguments when not in front of guests. The Room; Big no complaints about the room size. The rooms interior is dated and needs a refresh. Clean bedding. Large Tv with freeview channels. Kettle, tea & coffee. The Bathroom; This was a massive shock... really unclean. Hair (of all variety unfortunately) on the sink, on the toilet, in the bath (blocking the plug hole) on the floor. Not impressed by this at all. The food Breakfast was good & dinner was ok... but nothing special. All in all not a great experience. I won't be rushing back.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your comments. I am sorry re the bathroom and will take it up with the housekeeping team. I hope you do stay with us again and should you do so please contact me prior to your stay. Thank you again Paul Smyth

"OK, just don't go there when its cold outside"

3
03/03/2018

It was -6C outside but when I went to my room the heating hadn't been turned on and the bathroom floor never really got warm enough for bare feet, the main building has been sympathetically modernised and the lounge area was warm, but I don't think the rooms have been modernised since I last stayed in the same room in about 2001. The beds are modern and comfortable though and a good breakfast too.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for writing and will look into your comments, although I stayed all week and the heating was on. Thanks again

"More food found in a child's lunchbox!!! "

1
23/02/2018

Booked afternoon tea a couple of weeks ago and they cancelled the day before, however, it was my nans 93rd birthday so we decided to give it another try. Welcomed by a really unprofessional waitress who took one drink order when there were 8 of us. When she returned we had to repeat the drink order! We waited 30 minutes for the food to come out, before asking the waitress. When the afternoon tea finally arrived, we were surprised to only have two small finger sandwiches each. The waitress later said there would be more sandwiches coming, only to be brought out when the puddings had been eaten. The two waitresses were no where to be seen at one point and we were the only ones in the place. No how is your meal? Would you like anything else? When we paid, we raised our concern only to be told by the manager “I've only just started so I can't do anything.” Would not recommend! £20 for three finger sandwiches when there's a selection of four stated on the menu, scones and three miniature cakes small enough for the borrowers to eat!! Waste of an afternoon and really disappointing. Will not be returning!

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for writing and will look into your comments

"Valentines night dinner and dance"

3
21/02/2018

We had booked for an overnight stay on Saturday night for the valentines dinner and dance. Reception pleasant and explained that they had to take 10.00 off a card and that it would be repaid in 10 days even though we were paying cash. Hotel is very nice with a traditional decor and our room 120 was lovely and clean, with tea, coffee and milk and toiletries. The valentines evening was a bit of a flop with only about 26 people there. Dj was fairly good with music from the 70 and 80s. The menu was a set choice of 3 starters/ 3 main/3 desert. We ordered our meal and the starter we had was smoked mackerel with focaccia and garlic mayonnaise, it was ok but the bread was rock hard. Main was fillet of cod in Serrano ham with creamy spinach and new potatoes, we both got a very small piece of cod and green beans which were grey in colour and a few beans which we not cooked, I did ask the waiter where the spinach was and he went and got us a small bowl of spinach which was very wet not creamy. Desert chocolate mouse with dark cherries served with a cherry sauce, we just got the mouse so again I asked for the cherries and they again came in a small bowl. No coffee was offered and after the meal the staff just disappeared. The meal is was very disappointing and poor. Breakfast was help your self, toast, bacon, sausage, scrambled eggs and tea and coffee in flasks. Breakfast was okay but nothing special. Overall we both got the impression that no one was actually in charge and no one knew who was doing what. Very disappointed with the whole experience and expensive for what we actually got. We have been to this hotel before and have enjoyed our stay however we were really shocked how it had gone down hill.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for writing and I am very sorry for any upset caused. Will look into your comments with the team

"Annoying!!!"

3
19/02/2018

The hotel is average, and average price so I won't moan about that. I'm afraid the issues we had were with staff that really weren't interested. Greeted by a receptionist that wasn't very welcoming, Gave us no info on breakfast, only telling us about a valentines meal they were doing, Not asking if we wanted to attend, more a heads up it was happening. She then took £10 off my card as a preauthorisation if I wanted to pay by card. No explanation that if I didn't use my card it would take a week to be put back in my account. On check out I had to wait 20 mins Only to have the receptionist try to change everyone twice for their stay. Then the next day I discover they took out the charge twice anyway. I just get the feeling that nobody cared about me, my business or wether I enjoyed my stay or not.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for writing and I am very sorry for the problems incurred. I will look into your comments with the team

"Trip including Cadbury world "

4
13/02/2018

We stayed here last night - 2 adults and 2 children aged 9 & 5. I had paid the extra £25 for interconnecting rooms - worth every penny to not have to creep around 2 sleeping children! Rooms were large and clean. Not keen on the toiletries, glad I bought my own. Very friendly staff on the reception desk. Only let down was breakfast -the cooked options were tasteless and basically not very nice! As a stopover on route to Cadbury world however, the hotel was good.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for writing and will look into your comments re the Breakfast as everything is cooked fresh

"Ok. But only ok. "

3
12/02/2018

This is a great location for central Birmingham, so we booked for a night at symphony Hall. On arrival we felt like we were gate crashing a wedding. The ONLY route to the bedroom was through a crowded wedding reception. It was uncomfortable and not what one would expect. The hotel is not accessible friendly in the least. The route to the room was a labyrinth of passageways and stairs, with no lifts available, so be aware that less able / mobile guests will not find this a suitable hotel. The hotel itself is very clean, very tidy and the decor is pretty nice throughout. Our room was a little cold, and the bathroom door had no functioning door catch or door lock, meaning that the door crept open. The bar was being used by the wedding, so a nightcap, although possible, didn't happen as we really didn't feel comfortable joining the wedding party. Checking out was also an issue as there wasn't anyone on reception, we stood and waited, called out etc, but no one came. Thankfully the car park code was displayed on the desk so we could at least leave. For a cheap no thrills overnight stay it's ok, but then again if that's what you are after there are many budget hotel groups who do it betterand are more upfront about it.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for writing. We do have a pub as well as the lounge bar

"Good hotel"

5
10/02/2018

Lovely hotel, room a little cold, staff very friendly and helpful. Food very good. The hotel was having works completed and had not fully completed the vent work, as a result we could hear people in room above us when in the bathroom, as a result we were given the option to move to another room.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for writing and for your kind comments. Hope to see you again

"Great value hotel"

4
05/02/2018

The Plough and Harrow is a great value hotel. It's a large hotel, many rooms and a good bar / restaurant area. My room was comfortable but decor was slightly dated, but for the price and location it's a really good choice.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your kind comments and hope to see you again

"Excellent accommodation with close links to Birmingham city"

5
02/02/2018

We stayed in this hotel along Hagley Road (there are other Plough & Harrows in Birmingham) as we had tickets at the Barclaycard Arena and our chosen Best Western hotel was a very pleasant stay. The staff were friendly, helpful and knowledgeable about the area. The hotel was easy to find and full of charm and character and the bonus was that it had a car park for residents. Our room was comfortable with a nice decor and the dining room where we ate our breakfast the next morning was a beautiful room with large leaded picturesque windows so that we could enjoy the snow flakes which had just started falling. A great hotel which we will use for any future visits to Birmingham.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you very much for your lovely comments. I will pass them on to the team

"visiting family"

1
30/01/2018

Booked 2 rooms and given x2 rooms in Basement of the hotel. On arrival there was a wedding in full swing. Our rooms were extremely cold. Tried to turn on heating but not able to do this. I went to reception and informed them and was told that they will turn the heating on. Went back down and saw a hotel worker and mentioned that the rooms are extremely cold. She informed me that they have been like this for some time and kindly said she will find me a heater which she did. She informed me that she was only able to find one heater as all the others are being used in other rooms that have no heating! she said that the brides room had two heaters and she got me one from there. I realised that I have been misinformed by the reception staff when she said the heating will be turned on.. I returned to the reception to ask to speak to the manger. She said she will get him but after waiting 10 mints I gave up and used the one heater and kept changing it from one room to another to keep the rooms warm. I just want to thank the lovely maid who was the only honest /helpful person in the hotel.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for writing and I am terribly sorry for any issues. There is no problems with the heating at the hotel so slightly puzzled. Will look further into your comments

"Birthday celebrations "

5
27/01/2018

Went for my sons birthday. Large party of 15. Lots of contact before to pre book meals and what temp to cook pre ordered steaks. Made to feel welcome on arrival. We had an extra guest so had to add another main to order.... that was no problem. A pre check on orders and temp for steaks before seating us. Waitress -katie- again checked orders and temps of steaks. Starters arrived and we were impressed. Very tasty!!! We then had a little bit of a wait before main arrived but they were worth the wait. Everyone said how nice the food was. Katies our waitress for the eve was well attentive, we couldnt of asked for better. Nothing was too much trouble and she made our evening a very enjoyable experience! She is an asset to the restaurant. We will def be back. Thoroughly enjoyable evening. Thanks to all at the plough and harrow.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you very much for your kind comments and am very pleased you had a nice time

"Fantastic service from staff on Murder Mystery Night!"

5
27/01/2018

We hadn't stayed at this hotel before but had stayed in Birmingham many times over the last 20 years. Despite a very challenging and busy Murder Mystery Night we had superb service from Manager Dave and his team. Finding 5 extra seats for customers is difficult at the best of times, but the Manager sorted it in a calm professional manner and we had a fantastic meal, atmosphere was great, and room clean and quiet with all the essentials for a building built in the 1700's. Breakfast was cooked to order and lovely selection. Would definitely recommend for the proximity to Broad St and Birmingham.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you very much and will pass on your comments to the team

"Excellent hotel & good value"

5
24/01/2018

This is a lovely hotel for a 3 star, not far from the Arena which we were going to for a show. A nice bar area and lounge and the rooms are good size and with an excellent breakfast. The rates seemed very good too.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you and am pleased you had a nice time

"Very poor service"

2
20/01/2018

Room was fine but the hotel was supposed to have 24 hour room service. Ordered sandwiches at 10.30pm. Took ages to get them then not very good, cheap bread, horrible ham, no mustard as stated on menu. Asked for two lots only got one and the latté was cold! Ordered toasted muffin with crispy bacon and poached egg. They forgot or lost the order and we reminded them after 25 mins. It arrived a few minutes later. Muffin not toasted, bacon definitely not crispy and in fact only luke warm, white of egg not cooked in parts (see photo). Definitely not the standard expected of Best Western.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for writing and will look into your comments

"New Years Eve 2017"

4
03/01/2018

We had not been to the Plough and Harrow for many years and some of the recent trip advisor reviews were of concern to us however we had a really lovely evening. We like to dress up for new year and many guests, like us, were in formal attire. The welcome on Reception was sincere. The 6 course meal was 5 star standard and the waitress service at just the right pace. The team on the bar were helpful and efficient. The disco from 10.30 pm onwards was not too loud and the music choice was excellent leading up to a friendly and enjoyable welcome to 2018. Everyone, including the staff, joined in the party to see in the New Year at midnight with a glass of champagne. We stayed the night and found the decor in our room to be a little jaded though clean and comfortable however the en suite was new and very nice. Breakfast on New Years Day was excellent. All in all we both agreed this was one of the best new years eve parties we have been to for a long time. It was like being with friends at a family party and we will be booking again for next year all being well.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your lovely comments and have a great New Year

"Good accommodation at cheap price"

4
24/12/2017

I was pleasantly surprised. The room was clean and very spacious. For such a cheap room I had been a bit wary but I'd be very happy to stay here again. The room was very nice and roomy and I slept well. Parking was easy and plentiful. The only downside was that I could hear everything that was said in the room next door via the vent in the bathroom. We stayed here for a gig at the Arena Birmingham and it was a very easy 10/15 min walk.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your comments greatly appreciated

"Tolkien's Rest"

4
23/12/2017

I checked in early to the Plough and Harrow for my one night stay, Intending to drop off a bag. The efficient receptionist warned me that the room would not be ready for an hour or so.but said I was welcome to use it. However as I pushed open the door I saw that the previous occupant had staged a battle reconstruction from Braveheart mostly on the bed and carpet. This room, even after thorough cleaning,would not be for me! The receptionist was most sympathetic and apologetic and changed the room immediately - just as this was happening the manager appeared and upgraded my room to a suite. This new apartment was delightful. A vast space with several rooms: a drawing room with sofa and huge TV, an ante room with fridge and tea and coffee, a copacious bedroom, with US size double bed, antiques, and impressive drapes and a double bathroom with underfloor heating bath shower and sinks! Having recently stayed in Hawaii in a beach hotel at $1500 a night the rooms were very similar. So thank you to the manager whose quick response demonstrated great customer service. The history of this building is intriguing, Tolkien stayed here in 1914, and many of the great and not so good also enjoyed the hospitality offered by a once great hotel. It now deserves a complete refurbishment. Breakfast although cheap was disappointing - I chose poached egg and kippers - enjoyable but frugal -but the buffet also on offer was tragic; stale croissant sliced bread and little else.... Breakfast is easy to rectify, it's one thing a hotel,whatever it's state, with a decent chef and staff can delight it's clients. I would certainly recommend the Plough,it deserves preservation,where faceless,cold chain hotels reign the Plough could be a much needed alternative!

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your kind comments and will look into Breakfast. Have a lovely Christmas

"Brilliant"

5
22/12/2017

Wedding here. Family room was great , food and choice to eat was great , staff were brilliant , very happy with the whole experience of the place . Car park at the back and you have a code for you to use that car park .

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your lovely comments

"Shambolic"

1
20/12/2017

Despite ordering a buffet for 5 omnivores and 5 veggies the whole buffet was meat. When we complained the server actually said can't the veggies eat fish? Then we were accused of stealing a bottle of wine only to have the woman at the end of the night present us with the one "we paid for but hadn't collected" and the two bottles of fizz they forgot to serve at the beginning of the night. We complained in the morning to the bar manager who is still yet to get back to us a week on....

paulsmyth1, Owner at Plough and Harrow Hotel, responded to this review
Hi I think you may have gotten us mixed up with someone else as we havent served any buffets and the ones we do serve have the individual items chosen by the organiser prior to arrival

"Afternoon Tea"

5
18/12/2017

Such a soothing ambience, love the classical decor and afternoon tea was a delight, exactly how it should be felt quite Downton Abbey, staff were friendly but service rather slow which suited us as gave us plenty of time to chat.

paulsmyth1, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your lovely comments and have a nice Christmas

"Work xmas lunch"

4
15/12/2017

We have been coming here for xmas work lunch for 4 years now ,location is central to everyone coming from different sides of birmingham, free parking, had chicken parfait for starters not bad, roast beef dinner was good, had cheese and biscuits for afters, although some mentioned that the lemon meringue was a bit dry. Service excellent, they catered to the organisers surprise numbers. Staff were polite and efficient ,drinks are priced well. Relaxed atmosphere.Overall experience very good.

paulsmyth1, Owner at Plough and Harrow Hotel, responded to this review
Thank you for your kind comments and hope to see you again

"Big disappointment "

2
15/12/2017

We had our work Xmas night out here. Motown night. The food was fine. The entertainment was appalling. Wasn't playing Motown at all. Music was dreadful. Dj was very miserable. No party atmosphere. There were 4 large tables/groups, two groups left after the food leaving two groups of people. About 20 people.how embarrassing that's how bad it was. Also the bar is very expensive. £8.50 for one glass of wine and one coke. I most definitely will not be coming here again. I'm sure the managers response will be "thanks for writing,I'll look into It" Management you need to listen!

paulsmyth1, Owner at Plough and Harrow Hotel, responded to this review
Thank you for writing The bar is not expensive but if you order a large glass of wine which equates to a third of a bottle that will cost more than a smaller glass. Will look into your other comments as the DJ was playing Motown but did a couple of requests as well

"What a disappointment ll"

2
07/12/2017

Went for a Christmas lunch with a large group of people.Waited 25 minutes for someone /anyone to open the bar.Staff didn't know where drinks were kept.Lots of everyday drinks not kept in stock and didn't have the correct glasses for the drinks.Our meals were just about ok. Starter was ok main meal was tiny and cold.We felt sorry for the waitresses as they were trying to serve us all.Sweet was poor and cold.

Paul S, Owner at Plough and Harrow Hotel, responded to this review
Thank you for writing and will look into your comments