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Southcrest Manor Hotel, BW Signature Collection, Redditch

Pool Bank, B97 4JS, Redditch, Great Britain - See on a map
Southcrest Manor Hotel, BW Signature Collection - Southcrest Manor Hotel BW Signature Collection The Southcrest Manor Hotel, BW Signature Collection is ideally located in the center of Redditch. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This former manor house, built in 1921 boasts 63 stylish bedrooms, all offering modern decor and up to date conveniences. Complimentary access for residents to the fully equipped fitness suite, outdoor hydrotherapy hot tub and Swedish & Infrared Sauna's. The elegant Laura Ashley designed Restaurant & Bar, designed in a uniquely British style and inspired by the stunning surroundings provides the perfect space to celebrate special occasions with family and friends. Offering a menu full of mouth-watering dishes including the ever-popular Sunday Roast, an exciting cocktail menu and an extensive wine & drinks menu. The beautiful Laura Ashley the Tea Room menu offers a delicious and charming Afternoon Tea experience with an extensive selection of homemade sandwiches, fresh scones, beautiful cakes and carefully selected teas, catering for all special dietary requirements. The Elemis approved salon. the Manor Health & Beauty Club offers a unisex range of luxury products and treatments designed to help relax, rebalance and re-energize. Escape the everyday and find a moment of relaxation, helping you unwind, de-stress and feel totally refreshed. With a range of meeting and event rooms accommodating everything from interviews to large outdoor team building, to celebratory private dinners, conferences and larger banqueting affairs we can organize and manage your event, offering you an individual and professional service from initial enquiry until the time you leave. Whether it be arrival cocktails on the terrace with the sun shining or a warming mulled wine with the snow falling, whatever the season, the Southcrest Manor Hotel, BW Signature Collection is a beautiful setting for your perfect wedding day.

BW Signature Collection

Southcrest Manor Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Travelers Choice 2022
 
based on 1519 guest reviews
NOTE ISSUED
Excellent
840
Very Good
367
Average
195
Poor
68
Terrible
49
REFER TO NOTICE
Business Business
231
Couples Couples
487
Family Family
341
Friends getaway Friends getaway
222
Solo travel Solo travel
46
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Sometimes good sometimes bad!"

3
Morris2605, Wrexham, United Kingdom 18/05/2022

I stay here regularly with work (once a week since February) and I find the hotel hit and miss, but I still return as it's convenient place to stay and it's at reasonable price. Good points , staff always friendly , rooms always clean, ample parking, Wi-Fi good coverage. Could improve, I don't want to say that there is too much wrong with the hotel but I find the quality of food inconsistent, it's definitely going worse over last few weeks to what it was back in February/ March. Also the limited menu has not changed over the time I stayed here, the stroganoff off the special was a welcome chance last time I was there. Breakfast advitised for 6.45 but it's pointless going down before 7.00 as they are really ready! On my last visit , they had no orange juice, hash brown or brown sauce, on one day but the did on my 2nd morning this week. What I have noticed is that there is a high turnover of staff at the hotel and this has to play a part in the lack of consistent in my stays here. Gym very limited, i would t get too excited if you're packing you kit!

"Perfect Wedding"

5
User 17/05/2022

I had my wedding at the Southcrest Manor Hotel last week and am just over the moon with how everything went. The staff (particularly our wedding co ordinator Kay) were accommodating of my needs as an autistic person and had everything running smoothly from start to finish. The hotel itself is beautiful with rooms that suited all of our guests, the grounds are gorgeous and we actually spent a great deal of our time outside because of how lovely it is! At the bar they ran out of my favourite alcohol but it was only 5 minutes later that they got my attention to say they'd got some which was brilliant too. Overall I couldn't be happier with my stay there especially for such an important event!

"Great wedding venue"

4
User 15/05/2022

Hotel was great and good value being part of a wedding guest package , our room was lovely ( we upgraded to an executive room ) However breakfast was disappointing there was not much choice and it was poor quality

"A great stay from start to finish"

5
AerialEngland, Cambridge, United Kingdom 12/05/2022

So , I turned up 2 hours before check in and had such a warm reception on arrival with good laughs and jokes , i was offered complimentary coffee and a great seat in a conservatory area overlooking some beautiful gardens. Then i found out my room at been made up early :) I had a great afternoon walking the large outside space with great garden features, i used the gym with adequate equipment to serve any needs and even had a sauna and jacuzzi before my meal. The whole stay has been a pleasure for me i will rebook here and recommend it to others without hesitation. Also the breakfast staff are wonderful and it was a young girls first day i found her pleasant and nice and hope she relaxes into the new role perfectly

"Wedding Venue"

5
User 26/04/2022

We got married here, from the ceremony through to the evening reception and had the most incredible time. Obviously it was our wedding so we were on a natural high but the hotel and incredible staff made everything special. Firstly, COVID played its part as we were originally due to marry in September 2020 and eventually we hitched in April 22. This was our 4th date but at no point was there an issue. We heard other peoples horror stories but we simply hopped from date to date until we could do it. The wedding planner, Kay, is simply amazing. So calm, professional and she feels like your friend. Nothing is too difficult and she organised and scheduled every request including rolling up her sleeves if it was required. On the day itself, everything ticked like clockwork. The staff worked tirelessly behind the scenes as we went from ceremony, to photographs, to wedding breakfast, to the reception. Each time we vacated a room, it was swiftly converted ready for the next stage. We were fortunate with the British weather and could enjoy the beautiful garden and terrace in all its glory whilst the bar staff kept a steady flow of refreshments in the fabulous bar/conservatory area. The food for our wedding breakfast was divine with several of our friends commenting on how they enjoyed it. All staff were efficient and friendly and simply made it the most wonderful day. Despite the fact the hotel was open to all guests throughout the day, we couldn't help but feel we had the entire place just for our wedding and we're made to feel so special throughout the entire day. I have nothing negative to say and would recommend this hotel to anybody that may be considering it. It has such a wonderful personal feeling that you don't get at some of the corporate hotels. We can't thank the staff enough for helping to make this the most magical and wonderful of days.

"Perfect Wedding Reception Venue"

5
User 26/04/2022

Thank you so much for the care and attention to make our son's wedding reception such a special and unforgettable day. The service we received from the initial enquiry to the day itself was exceptional. Kay – our designated wedding planner - made it look easy with her calm, friendly and professional manner and the whole team are a credit to the Southcrest. The food and service were excellent and the well priced rooms meant that many of the wedding party elected to stay for 2 nights! Great value all round and all on our doorstep too! Redditch's hidden gem. Thank you!

"Average"

3
Anthony M, Cardiff, United Kingdom 23/04/2022

Nice and quiet location 2 weddings held whilst I was there with plenty of staff , on third night no wedding and only 1 member of staff so delays in service , tables not being cleared for hours , also had to request room was cleaned and towels etc replenished . Some breakfast items looked like they had been reheated from the day before

"Lovely hotel"

5
martymckenzie, Nuneaton, United Kingdom 22/04/2022

Lovely hotel room bed was really comfy and the shower was perfect planned to ask my girlfriend to marry me and the staff was really helpful to assist in my needs the the evening meal was lovely had a three course meal. The breakfast was nice Overall really good experience

"Lacking in a 4 star service"

1
Sightseer310638, Caerphilly, United Kingdom 15/04/2022

Hotel fails to meet the Equalities Act criteria and discriminates those with disabilities by not offering the same level of service in this case a person with mobility issues would not be able to book a superior room as they are all located on the 1st floor at the end of several long corridors. Hotel does not have a lift but does have a ramp at main entrance. Breakfast service shocking, not adequately staffed, food lacked variety, limited, food dry as had been sitting since 6:30 in heated trays. Nothing for a vegetarian, stock limited and not replenished. Asked for a boiled egg, they didn't have any eggs, asked for fruit , they didn't have any, was told they had run out of veggie sausages. No yoghurt, no fruit, no jams unless you like marmalade. Basic in everything... If you are a vegetarian would suggest staying elsewhere. Stock needs replenishing in bar. Checked out after 1 night despite having booked for 2 nights. Paper thin walls meaning that night noises were explicitly loud from next bedroom. Staff poorly trained, waiters need to learn basic serving etiquette, staff disappeared and didn't follow through serving requests e.g. asked for cider, waiter said he would look in cellar, did not return. Later in day asked for ice in drink, waiter went to look for ice but didn't return. Long wait between courses during evening meal despite only 6 tables seated, main meal consisted of fried egg with raw egg white which was returned to kitchen to re-cook. Staff unorganised. Lack of sufficient front of house staff, no porter service, have to carry your own bags up the stairs which is a problem if you have mobility issues. Lounge tables not regularly cleaned down, dirty glasses and plates left laying around. COVID is not an excuse for poor service. Despite refurbishment, some rooms look untouched and showing signs of wear e.g. bedroom lamp damaged and no Handles on bedside table.

"Good & bad & bad"

3
Mark R, Telford, United Kingdom 11/04/2022

Reasonably sized hotel in its own grounds just off of a main & busy road but not much noise to be a problem. You can walk to a small Co-op supermarket and a couple of pubs within a few minutes. Check-in was good (I was the only guest at the time anyway) and the lady was efficient, helpful & friendly. My room was fair walk along corridors and a number of sets of stairs (a proper rabbit warren is this place !) and I did miss one turn but I got there and it was facing the quieter rear of the hotel. My room, weirdly, was almost identical in size & layout to that in a Premier Inn !!!! Small wardrobe on left, desk next to it & chair at end of room by window. On right side of entrance was the bathroom and then the room opens out to a nice big bed. Bar downstairs just opposite reception was OK, comfy single chairs looking out onto patio and garden. Bar staff good, friendly and knowledgeable. A wake was going on in one reception/function room so bar staff had to go of and deliver drinks which caused a delay (no other staff evident). Restaurant/breakfast room was between bar and this function room. I slept OK until about 06.50. And then……………..the herd of elephants above me decided to rearrange the furniture. There was so much banging & scraping across the floor. Then it was accompanied by SLAMMING of doors. And I really do mean slamming. Now this slamming cannot, surely, be the fault of the hotel but by totally inconsiderate guests. Honestly. It makes you want to just go out naked into the corridor and slap them (Will Smith possibly would have). Bath tub was tall. My five foot nothing wife would struggle to get into it. Shower was hot but it was poor – a bare trickle. Waste bin was utterly useless (see photo). The foot pedal was already touching the floor and so you could not open the bin using your foot but had to manually open it with your hand. This is really bad. Housekeeping have to change the bin bags at each guest turnover so they have to do the same. Stop being lazy, report it and GET A NEW BIN !!! The back of the door had half a repair done to it (see photo) as, I assume, a robe hook had been removed. But someone has done half a job and it looks very ugly and shows a lack of care & attention. Breakfast – ooooh I love a cooked breakfast when I'm away. But this totally disappointed. Sorry but it was a bad experience. Lots of empty tables but previously occupied and full of used utensils & crockery etc. It was 08.45 so I guess plenty had been down to eat and dash off to work. I understand that. But, come on, your waiting staff had less motion than Sloths ! I cleared a table myself (after waiting) and then a chap provided the cup, plates, cutlery etc. I ordered a coffee and asked if I could have 2 poached eggs (only eggs available on the help yourself buffet were a couple of fried kept under a heat lamp and some scrambled which had dried out). No problem the chap said, but there might be a short delay (5 minutes I was thinking as, how long does it take to poach 2 eggs ?). I made myself a slice of ‘toast' using the fairly standard, and usually awful, conveyor belt type toaster. Once through and it's warm bread and so twice through = charcoal ! I settled for warm bread. No eggs yet. I drank some coffee and ate my bread. Then after about 15 minutes I asked about them and was told that the 'Chef' had managed to get the eggs stuck to the pan. Chef ???? Anyway, another 10 minutes passed and 2 perfectly poached eggs arrived. I went up to get other items from the buffet and was told by another guest NOT to take a plate from the plate warmer as they were incredibly hot. So I didn't. Between this guest, his wife and myself we managed to grab the attention of one of the Sloths who muttered something and went and got more plates. Which were the opposite of hot being very cold. So I grabbed myself a couple of sausages, some beans and some miniscule pieces of what were once mushrooms (why do places dice them so, so tiny ?) and added this to my eggs. Then I noticed – no sauces. None. Anywhere. I asked and was surprised how quickly an old ‘dirty' HP sauce bottle came – my food was still warm ! Overall a mixed bag.

"Brilliant as always"

5
User 11/04/2022

We have stayed at Southcrest a few times before and always had a fantastic experience. The hotel is beautiful and fantastic value for money (a 50 minute spa treatment, private hot tub time, 3 course dinner, bottle of Prosecco, over night stay and breakfast - all for under £150!) but what really stands out about Southcrest is the lovely people that work there. No matter what request or issue you have they always go out of their way to help you as much as they can. Can't recommend Southcrest Manor enough and I will continue to rebook in the future.

"Good food"

5
mandyc1mortima, Redditch, United Kingdom 11/04/2022

Very nice place great food the bed was very comfortable . And the garden of the hotel are very pretty Thank you to Elue on the front desk very helpful, So if you fancy a night a way may be considered the this hotel

"Reservation Fiasco"

3
gillibean2022, Essex, United Kingdom 10/04/2022

Rang hotel to check booking on 24/3/22. Unhelpful receptionist gave in incorrect information and changed the room to a ground floor room without permission and didn't change back when we rang her the second time to check nor did she send an email to confirm the change we are booked in on April 3 & I was Very disappointed & upset with the allocated room (015), it was dark freezing cold and then what felt like the basement overlooking the carport & a brick wall! NOT what we are expecting of a first floor room overlooking the garden a double superior room, But ROB Duty manager saved the day by changing room to the original booking. Rob was brilliant, friendly, helpful. Lovely conservatory overlooking the garden. Limited restaurant choices - same menu each night ☹️

"Good value hotel east to get to and parking fine"

4
derekw23, Suffolk, United Kingdom 05/04/2022

Good clean rooms staff friendly and helpful. Breakfast is generally good and the bar is good. I have stayed many many times mainly for convenience but it is a hassle free stay and is reasonably priced. In all my time there I hve never had dinner so can't really comment but the plates I have seen look good! I will stay again

"Overall poor experience"

2
User 04/04/2022

Reception staff were lovely - Ellie in particular - despite a slight mishap with being charged for the room despite it having already been paid. Spa treatments were great, really lovely spa staff - although the actual spa facilities are limited. Dirty (brown) stained towels and ripped robes. The room was small but nice and clean - with staff going above and beyond to make the room look great. Shower water pressure is poor, with only one tiny body wash and shampoo for the room, so had to ask reception staff for more. Overall up to this point, the stay was enjoyable and the slight issues were not too frustrating. The dinner is where there were a LOT of issues - especially considering there were only 3/4 tables to deal with. Firstly, ordering our food and never receiving our drinks, followed by starters that seemed to be cooked from frozen. The main was okay. Dessert was profiteroles - where we received 4 dry, clearly slightly old and not fresh profiteroles. Then came trying to get the bill, where we asked one member of staff who 15 minutes later was still walking around and had clearly forgotten, we asked another member of staff who checked the till and our orders had not actually been put in - so he had to ask what we got. Then 10 minutes later we receive a bill which has multiple errors. Another 10 minutes later we eventually get the correct bill and then are able to pay and leave. Every table around us also had bad experiences, with one table having never received garlic bread that they had ordered and the other sending some of their food back. I can understand making errors, but there were literally 3 or 4 tables to deal with during the time we were there between 4 staff members. Overall, dinner service was extremely poor. 1 younger male - potentially a manager - was nice enough - while 2 younger staff (under 18) were clearly poorly trained and had extremely poor customer service abilities - but I guess you can't expect much when they are likely paying minimum wage to extremely young staff.

"Spa break"

2
karenbennett14, Great Malvern, United Kingdom 29/03/2022

Do not stay when a wedding is taking place, rooms are very poorly maintained. Spa break includes limited use of jacuzzi and use of saunas, no pool. Broken toaster at breakfast as the toast was getting stuck.

"Fantastic! Couldn't fault in any way"

5
User 22/03/2022

I stayed at this hotel for a wedding and I could not fault the venue or the staff. I have a number of physical and dietary requirements and they were extremely accommodating, nothing was too much trouble. The food was fantastic, the staff friendly and helpful and the rooms clean, comfortable and good value. I highly recommend.

"Spa is really poor"

2
User 15/03/2022

Stayed 12/13th March with a friend for a one night spa break. Spa facilities are really poor. There's an outdoor hot tub that looks dirty and in a not very well maintained area. The relaxation room is just a room in the hotel with a couple of sofas, not a proper relaxation room. There is a sauna but it's tiny and in what seemed more like a changing room, so not a spa setting, and you could only really fit 2 people in it, which is fine for social distancing but it's not a comfortable space. Robes were really worn, loop holes broken, really tatty, very disappointing. Spa treatments were lovely though. Hotel rooms are tired and run down, although clean. Main reception area, restaurant and bar were all really nice and the staff were all great which made up for the poor parts. Wouldn't return for a spa break but hotel stay would be ok.

"Hotel Stay"

4
Mags75D, Granard, Ireland 13/03/2022

Lovely hotel and setting very quiet and clean comfortable rooms. Food was lovely but staff not trained very well Breakfast room no tables cleared but staff walking around much the same in restaurant but lovely waitress there knew what she was doing but all by herself.

"60th Birthday Celebration"

5
User 04/03/2022

After being let down by a previously booked venue, Southcrest Manor Hotel came to the rescue! With just two weeks to go, Kay Lilley did everything she could to help make my special celebration one to remember. Kay was very professional, friendly and reassuring, which is what I needed. She was just BRILLIANT!! The venue was just the right size and it looked beautiful on the day, everyone commented on it. We had the Laura Ashley afternoon tea which was delicious. I'd also like to thank the lovely Ellie on reception who was very friendly and helpful. My husband and I decided to stay overnight, and enjoyed an evening meal and breakfast the following morning. Highly recommended and we'll definitely be back!

"Perfect stay and birthday surprise "

5
cervenr, London, United Kingdom 03/03/2022

We have stayed in Southcrest Manor hotel and we really enjoyed our stay. It was surprise for my husband's birthday as we went to watch Aston Villa match in Birmingham. Lovely hotel to break up the journey. We had beer after the match in hotel conservatory which was lovely and quiet on Saturday evening. Room was as always spotless clean thanks to Anna the housekeeper. She is doing amazing job and hotel staff have been extremely helpful and go above and beyond. We had lovely breakfast in the morning and we have booked afternoon tea in Laura Ashley Tea Room. This was really nice highlight to our stay and our daughters loved it. I would definitely recommend this lovely hotel for a nice break. We are coming back soon x

"OK budget spa experience"

3
449melg, Wombourne, United Kingdom 27/02/2022

We booked for my daughters 18th birthday as an introduction to spa weekends not knowing if she would enjoy it so not wanting to spend a fortune, and for what we paid we can't really complain. The good: 1) The massage was lovely. 2) The staff were fantastic. 3) The breakfast was reasonable. The not so good: 1) The food at dinner wasn't great. My daughter had pasta that was over cooked, with undercooked vegetables and a slab of dry unseasoned chicken with a desert that advertised clotted cream but came with cheap squirt cream from a can. My pizza was burnt on the bottom and my desert of profiteroles had a cardboard like texture (maybe from being defrosted too long before serving?) 2) Whilst clean, the hotel is extremely tired in parts. Huge amounts of condensation gathering on the window sill, and the hot tub area lacking in appeal. 3) The robes were tiny, and very old, with holes or damaged belt hooks, or both. 4) Multiple plates at breakfast were filthy with food still remaining on them after cleaning - not much care taken before placing them out for use. 5) Images of the grounds are misleading. There is a garden area with a small walk but that's it, nothing else to do and the hotel leads to a main road. As someone who has visited multiple spas I would probably not return, as it was not luxurious enough and the hotel needing a fair bit of work to bring it up to an acceptable standard, but for my daughter and her partner as a first time spa it was perfect.

Chris Osborne, General Manager at Southcrest Manor Hotel, responded to this review
Dear 449melg, Thank you for providing a review of your visit to us. We're pleased to see that overall you enjoyed your visit, we are however very disappointed by some of your feedback as we endeavoured to put things right for you at the time, and it does appear that you're not fully aware of what we have to offer. We're delighted that you found all of the team fantastic, you enjoyed your breakfast and that your Elemis treatments were lovely. We don't however claim to have a spa, we offer a range of fantastic Elemis approved treatments all within our Salon treatment areas, and also offer a relaxation room, Saunas, Gym and an outdoor Hot Tub. We're sorry to see that your daughter didn't enjoy the pasta dish, when we checked on your meals this was quickly changed for Chicken wings on request, and as a gesture of goodwill we didn't charge you for either dishes. Our pasta dishes are normally quite popular and our chef once again sends his apologies. We did not receive any feedback regarding your pizza, and we served two pizzas to your table that were cooked at the same time and both were eaten. We regret that you didn't tell us this at the time so we could've addressed this for you. Our Housekeeping team work tirelessly to ensure all areas of the hotel are kept cleanly maintained, however from time to time and particularly during certain weather conditions condensation appears naturally on windows. We would've happily addressed this for you at the time if you'd let us know. Our robes all come in large or above sizes, we're so sorry that these were found to be tiny. We have also since audited our stock to ensure they are in good order. There are 10 acres of woodland to explore, and even a yachting pond at the bottom of the incline. Perhaps there has been some confusion where perhaps you have taken the small path that leads between our two tiered lawns. The team would've been happy to direct you into one of the many woodland paths that surround the hotel on request. Once again thank you for your feedback, and we hope to be able to welcome you back to visit us again soon. Kind Regards Chris Osborne General Manager

"Best baby shower ever!"

5
hollys663, Birmingham, United Kingdom 21/02/2022

We had a baby shower here with afternoon tea for around 30 people. Can't recommend this place highly enough! We created our own seating plan based on everyone's dietary requirements, expecting a few mistakes as would usually happen elsewhere but everyone was catered for perfectly which I was really happy with. The room and tables were set out on time and looked great. We were allowed to take our own decorations too. Special thanks to the Sales Executive, Kay who helped organise this for us. All the staff on the day were helpful and very efficient. Wouldn't hesitate to return, in fact it will be my first choice for any events in the future. Thank you!!

"30th Birthday Party"

5
User 21/02/2022

We had a 30th Birthday Party here for my daughter this month. The room was lovely and the staff were so helpful especially Kay and Craig they couldn't do enough for us and were very accommodating in allocating rooms to our family members. The feedback we received after the party was so positive everyone loved it my daughters friends commented that it was like a wedding! The DJ was brilliant and really got the crowd going. The food was lovely and plentiful and the service was excellent. All in all it was a great night to remember and will remain a great memory for my family. I can't thank you all enough for this wonderful experience.

"Quick overnight stop "

4
Beagleheart, Accrington, United Kingdom 20/02/2022

On the way down south we used this hotel to break up the journey and this was a solid decision. Other than our room being miles away from reception we had no complaints. The young bearded guy from the hotel was particularly helpful at breakfast and we enjoyed a drink in the hotel conservatory in the evening and this was pleasant.

"So relaxing!"

5
User 11/02/2022

Just got back from a one night stay (10th Feb) with my partner as a surprise treat for his 30th Birthday. I took advantage of the Valentines Offer they had going on and we really enjoyed it and both my partners birthday and our Valentines weekend felt truly special. We were checked in to our superior room by the lovely Ellie who gave us such a warm, smiley welcome and really went above and beyond for us. She is a real gem who clearly has a passion for making sure people enjoy their stay. Prior to our stay I had been conversing with her through email regarding some extras I wanted adding on to the room and some amendments I wanted to make, she ensured my requests were met and never treated me like an inconvenience for making changes and additions. I particularly loved how discreet she was at check in regarding the price and the added extras I requested as a surprise for my partner and discreetly passed me the invoice and spoke evasively so that my partner was oblivious to the little surprises I had added. She advised us that if we needed anything to let her know, everything was perfect but she rang us a few minutes after arriving in the room to ensure we had everything we needed and that it met our expectations, a lovely touch! She then brought us robes and slippers to use so that we could enjoy an hour of uninterrupted alone time in the outdoor hydrotherapy hot tub that she had booked in for us. This was amazing by the way and so relaxing! We were lucky that the sauna and infrared room was also being unused and we enjoyed some time in there uninterrupted. After going back upstairs for a quick shower we noticed there was no hot water, we rang reception who dealt with this promptly (slight boiler issue I believe) and within 30 minutes this was resolved and our hot water was working as expected. We enjoyed a beautiful 3 course meal and drinks in the absolutely stunning Laura Ashley Tea room/Restaurant served by a lovely young waitress who sadly I did not get the name of, she really went above and beyond to ensure our meal was perfect and giving suggestions of some of the nicest things on the menu, she made our meal feel so personal, relaxed and welcoming. The gentle classical music playing in the background made it extra peaceful. After dinner we headed to the room to relax and it was so comfortable and so peaceful and quiet, the bed was huge! The next morning my partner enjoyed a deep tissue full body massage by Rachel and he said it was so relaxing and he felt amazing afterwards. It was his first massage and spa experience and she made him feel relaxed and comfortable. It was important to me that this experience went off without a hitch and was stress free and enjoyable for my partner to celebrate this milestone birthday and it was honestly a 5 star experience all around and we really look forward to staying again.

"Stay dine and unwind"

5
emmaherbert2021, Stourport on Severn, United Kingdom 10/02/2022

Our stay here was purchased as a package, stay dine and unwind Great value for money and would highly recommend Treatments (one 25 min each) and food (evening 2 courses & breakfast) were lovely and our room a superior twin was also very nice Hotel looks as if it has had some recent redecorating which is all very tasteful and in keeping with the building Staff very friendly and professional

"Great Retreat"

5
samantham714, Southampton, United Kingdom 06/02/2022

Loved our stay at Southcrest hotel! The staff went above and beyond to help us and made us feel at home. The food was great and very reasonably priced. Ellie at reception was so lovely and very helpful! The spa treatments and hot tub were great. Loved it, can't fault it for the price ! Thanks all

"My little bit of heaven"

5
User 06/02/2022

I thoroughly enjoyed my stay at Southcrest Manor this weekend. Husband permitting, I've stayed a few times to get away from the hussle and bussle of family life just to have 24hrs of silence to enjoy a glass of wine (or 2) and just read a book! The last couple of years have seen lockdowns, home schooling and now, securing an amazing but demanding job in a school so this trip has been a long time coming. Considering there was at least one, possibly two parties going on I didnt hear a thing. Room service was quick and efficient and I have to say I was made to feel very welcome by Ellie who checked me in and out. I love the Laura Ashley tea room....great breakfasts guys. Looking forward to my next stay....I hope it's soon!

"Ruby wedding celebration"

5
User 06/02/2022

From start to finish the detail, communication, food and the staff Kay, Ellie, Courtney, Curtis, Amy, Craig and Maddi were AMAZING!!!! So glad we chose to have our Mom and Dad's surprise Ruby Wedding Celebration at the Southcrest Manor Hotel. They went above and beyond for us and helped us make a very special memory, one we will remember forever. From the bottom of our hearts...Thank you all from Wendy, Ian and Rachel xxxx

"More like a 2* B&B"

2
User 31/01/2022

This hotel probably used to be a 4* years ago. It is in need of serious refurbishment. It was dirty, things found under the bed which were from previous guests. The shower is either scolding hot or off. Breakfast not consistent, had to go downstairs to order room service as nobody ever answers the phone. I could go on ..... Not a great experience.

Chris Osborne, General Manager at Southcrest Manor Hotel, responded to this review
Dear James H, Thank you for your review. We're really disappointed to see you didn't enjoy all aspects of your stay with us. Our dedicated service and maintenance teams are on hand 24 hours a day to ensure our standards are upheld and we're sorry that you didn't mention any issues during your three night stay with us, including on check out when you were asked so we could've made your stay more enjoyable. We always welcome any feedback directly to ensure our guests a pleasurable stay. The hotel has undergone a complete refurbishment programme over the last four years, more recently all of our standard bedrooms we're completed, and our public areas including our function room, restaurant and conservatory bar which have been exquisitely designed and furnished by Laura Ashley. The photo you have shared is one of our ornate individually designed Executive bedrooms, and clearly isn't the same room you are using to compare to. Some rooms have bedside table lights and some have wall lights, which is all part of the individualistic charm of rooms in the original manor house. Please also note that due to the covid outbreak we no longer use scatter cushions or throws on our bedding in line with our independently accredited good practices. I'm pleased to report that since being made aware of the shower issue, our maintenance team have addresses the faulty shower valve causing the hot and cold issues, and we're sorry for any inconvenience this caused at the time. Furthermore our Head Housekeeper has personally inspected your room and provided additional training to the housekeeper who serviced this to ensure no further issues, and once again we send our apologies. Please also note that our breakfast is either served as a hot and cold buffet, or we take hot orders when the demand for breakfast is low, but neither service is at the detriment of any offerings or service. If you have any further feedback on how we can best improve your next stay, including any clarification on your comments on refurbishment we'd love to hear from you, please email me directly on chris@southcrestmanorhotel.com We hope to be able to welcome you back to visit us again soon. Kind Regards Chris Osborne General Manager

"Lovely treat"

5
michellem116, birmingham 27/01/2022

Visited for friends birthdays and had a wonderful stay. Lovely afternoon tea with great vegan options, good quality evening meal, staff were incredibly friendly and helpful, bar prices also reasonable for a hotel. Shame the jacuzzi wasn't open for longer, but understand how hospitality has struggled with staff recently, hopefully once fully staffed it will open for longer. Thankyou for such a lovely visit, will definitely return and recommend

Chris Osborne, General Manager at Southcrest Manor Hotel, responded to this review
Dear michellem116, Thank you for sharing a review of your stay with us, we're delighted to see that you enjoyed a lovely treat! Our Laura Ashley Afternoon Teas are immensely popular, as well as our evening house menu. The team will be delighted that you found them all incredibly friendly and helpful, and i'll have pleasure in passing your kind words onto them. Our outdoor hot tub is open for up to 8 hours 6 days a week during our Salon opening hours, and due to its popularity we would urge you to book well in advance to avoid disappointment. Unfortunately it has to be closed to be deep cleaned and for safety reasons at other times. We hope you manage to get booked up at a suitable time for your next visit to us! We cant wait to see you again for the next celebration! Kind Regards Chris Osborne General Manager

"DISAPPOINTING TREATMENT"

1
Sheryl S, Carmarthen, United Kingdom 27/01/2022

Towards the end of 2021, I booked a Murder Mystery Event for our Works Christmas Party through a Company called Murder57 which was due to take place on the 29th December. Eight of us were due to attend (4 couples) and the price included an overnight stay and breakfast. We paid approximately £650. In line with Government guidelines at the time, we all took LFT tests 24hrs before attending the event. Unfortunately, 4 of us tested positive with a fifth person being extremely unwell and living in Leicester and so not able to travel down with her partner. This left 2 of us able to attend the event, hardly a Works Christmas Do! I rang Murder57 to be told in no uncertain terms that there would be no refund and no alternative due to the lateness of the cancellation. I said to the lady that we could of course have just done the unscrupulous thing and attended putting everyone at risk, but instead had obeyed the rules and were now seriously out of pocket. She very firmly placed the blame at the door of The Southcrest and said she was responding in line with their policy. Following this call, I emailed The Southcrest on the 19th January explaining the situation and as I pointed out, unfortunately COVID does not run to a time schedule and were they so unconcerned about the effects on their reputation that they were not prepared to offer something by way of a small compensation? We certainly weren't expecting at any point to get a refund but to be offered absolutely NOTHING is pretty poor customer service in what are still very challenging circumstances for us all. To date I am still awaiting a response.

Chris Osborne, General Manager at Southcrest Manor Hotel, responded to this review
Dear Sheryl S, We're sorry to hear your feedback, however as you righty pointed out Murder57 host this event at our hotel, and it is not arranged or organised by us and any monies paid are directly with them. I would urge you to contact them directly and get this resolved, as we do not have any such policies in place. We have also meticulously checked all our emails, and in particular those from the 19th January and confirm we have received no communication from you. In light of the above we'd be very grateful if you can remove your review and liaise directly with the organisers. Please however feel free to forward this email onto me at chris@southcrestmanorhotel.com and i will also make contact with Murder57 for you. Kind Regards Chris Osborne General Manager

"Beautiful stay!"

5
User 20/01/2022

Booked the pamper package break for myself and my mom, amazing experience from start to finish. Friendly staff, clean rooms, beautiful grounds, relaxing hot tub and treatments, delicious food and wonderful afternoon tea and an absolute bargain. Chef/s and staff are a wonderful asset to this manor. Definitely making this an annual trip and visiting again this year. The only minor minor area that I think could be improved is getting to the spa area, it is quite confusing first time round as not signed very well and unclear as changing room is on different level etc but as soon as you know it's absolutely fine. Honestly such a wonderful stay and can not wait to return!

"Midweek relaxing break"

5
AByfield87, Northamptonshire, United Kingdom 14/01/2022

We decided to have a midweek break after working over Christmas. The staff went above and beyond. We enjoyed an afternoon tea which was delicious. The breakfast was also lovely. The hotel is in an ideal area, close to Stratford and Birmingham. We would highly recommend.

"Great Staff, Shame About the Hotel."

2
User 13/01/2022

You would be hard pushed to find a more welcoming and accommodating team of Staff from Bar, Restaurant, Housekeeping than the Southcrest. Sadly, during our stay, they were massively let down by the Hotel. Essentially, presumably because of Covid losses financially, the Southcrest is recouping money as an "event" venue. As residents, we were considered secondary by management although Staff tried to compensate. This is in a beautiful setting and clearly was a 4 Star Hotel at some point in the past, but if you are planning anything more than a stay of two or three nights at best, it is a glorified and expensive "BnB". We were ordering in food during our stay because the kitchen kept closing without notice. Pictures show our takeout in the Hotel lounge. Hardly 4 Star.

Chris Osborne, General Manager at Southcrest Manor Hotel, responded to this review
Dear Mr Stanley, Thank you for providing a review of your stay with us. We're delighted to see you found us all welcoming and accommodating, and the hotel in a beautiful setting. We can only apologise that you felt let down when you were arriving late back to the hotel and the kitchens were closed. We will always honour any table reservations we have booked in, and as discussed with you when this complaint was raised, we would happily pre-order food with you if we were aware of you arriving late to avoid disappointment. Additionally we meticulously plan and host Christmas parties every December, and this is not in any way related to the Covid outbreak. When we do, we will always ensure all booked guests are catered for, including food or drinks or areas to dine in. We are saddened that despite us resolving all issues you raised at the time, including a free upgrade to the room you booked as a gesture of goodwill, and two free dinners including drinks, you left feeling let down. Once again we can only apologise for this, however we would always welcome guests to let us know if there are any ways in which we can improve their stay as soon as possible to avoid any disappointment. Kind Regards Chris Osborne General Manager

"Love this Hotel"

5
julesBrierleyHill, Brierley Hill, United Kingdom 09/01/2022

Enjoyed another amazing weekend at my favourite local hotel. Love everything about it, Great for any occasion, I have stayed twice previously with my partner and this time celebrating my birthday with friends we had double adjoining rooms which was perfect! Started with a treatment each in the spa, fabulous, followed by an hour in the hot tub and finished in the sauna! Back to our room to get ready for our evening 2 course meal in the beautiful Laura Ashley restaurant - amazing food! Finished with buffet breakfast this morning which Agsin was very good! Special mention to Ellie in reception who cannot do enough to make your stay perfect, the little touches are what makes me want to visit this hotel time and time again Even a birthday card in the room waiting for me, she is a breath of fresh air so friendly, helpful and polite Thank you Ellie and the rest of the team for a perfect weekend stay! Will be back again very soon

"Pleasant stray"

4
Tony M, Bembridge, United Kingdom 08/01/2022

Stopped by for one night on our way North and had a pleasant stay. The room was clean, warm, and comfortable enough and the facilities more than adequate. The self service Breakfast next morning was marginally okay, but most of the dishes were warm rather than hot, and the room where it was served was somewhat chilly. All in all it was good, more 3.5 than 4 Stars, but it was Xmas.

"Beautiful Manor house, relaxing, excellent food."

5
pearson2016, Nuneaton, United Kingdom 04/01/2022

Fantastic hotel with delicious food and relaxing lounge bar. The grounds were beautiful and worth exploring. The hotel was spotlessly clean and regularly checked and sanitised We were unable to book spa treatments because we made a last minute hotel booking and the sessions were all pre booked. Next time we visit we will book in advance. All of the staff were extremely helpful and we cannot thank them enough for their professionalism. This is definitely a hotel to return to. Thank you to all concerned.

"Great hotel with quality interior"

3
Sabrina S, Lewes, United Kingdom 03/01/2022

Good quality hotel Rooms had been refurbished Good good at breakfast But rooms could do with a quality clean, we had missing towels and the bathroom was unclean. We had dressing gowns and slippers. Coffee machine also in room which was a bonus for my partner .

"Anniversary"

5
User 25/12/2021

Informed hotel it was our anniversary and when we arrived we were told we had been given a complimentary upgrade. We got to our room and it had been ‘decorated' with petals on the bed and given a box of chocolates. Luvly meal in the bar and very good breakfast in the morning. A wonderful night away!!

"Christmas Party Night at Southcrest Manor"

5
User 23/12/2021

What a fantastic evening! The food was lovely and the atmosphere was fantastic! Such a wonderful and fun night out, that was very much needed! We danced and laughed all night! Highly recommend! We will be back!

"Festive family meal"

1
E8387MQterryc, Dudley, United Kingdom 22/12/2021

Beware ….Attended the so called 4 star hotel for a family festive meal, immediately on arrival we were (4 of us) shunted not into the dining room but into the cold conservatory annexe for our ‘festive' meal. The Formica table set up would not have have been out of place at a KFC or a motorway service station. It was as festive as Redditch crematorium in atmosphere and display! The second course took over an hour to be presented and the bill was wrongly presented twice. I was looking at booking an afternoon tea for my birthday in January here, but have a guess what my decision will be ? Terry C W

"Great Stay!"

5
chloeharries1, Swansea, United Kingdom 21/12/2021

Stayed here on a work trip for 3 nights. Really lovely place, quiet and secluded, perfect for a few nights stay over. Rooms was clean and to a great standard, included everything I needed. Plenty of parking and was well lit when coming back in the dark. Reception staff were wonderful especially Ellie, she made my stay, ever so helpful and anything I needed was sorted instantly, one of the main reasons why I would return as she was so accommodating, excellent customer service! The cleaning staff were also lovely and made sure that the room was clean and fresh while always being polite. I did not use the restaurant but did see that many people had chosen the hotel for parties etc so I am hoping to try when I return. Helpful information was also given during check in including wifi password and menu. Looking forward to returning in the new year!

"Excellent Christmas party night"

5
B7971SHandrews, United Kingdom 19/12/2021

40 of us had our Xmas party here on 17th December Excellent food, great venue and well organised with a good DJ Stayed the night in a lovely room with a nice breakfast to follow Excellent room rates for a party night An all round good experience Would definitely recommend Dealt with Kay Lilley who organised the event at the Southcrest

"Works Christmas Party"

5
User 14/12/2021

We had our works Christmas party here on 27th Nov 21 it was amazing , great value for money even thou there was 43 of us the food was served quickly and really warm, service was amazing, food was amazing and so is the venue I would definitely recommend this venue. I stayed in a room for the night to save travelling great value for money. Well done southcrest and a huge thank you to Kay who's the events organiser.

"Excellent Christmas party at a beautiful hotel"

5
User 13/12/2021

Our company went to a Christmas party at The Southcrest Manor last week and we had the best time. The hotel is beautiful with great facilities. All the staff were lovely, friendly and helpful. Nothing was too much trouble for them. The atmosphere was festive and welcoming. The food was excellent and very generous portions. We all had a wonderful time and would definitely recommend this hotel to anyone.

"Poor bar service "

3
Stay698269, Telford, United Kingdom 11/12/2021

Christmas party Recently attended a Christmas party at this venue in the Laura Ashley room, it was with at least 5 other companies. The service for food was good but the bar service was terrible only one bar witb 2 staff meant queuing for upto 20 minutes to get a drink there was another bar but this for some reason wasn't open. Overall the venue was good except for the bar service

"Great staff!!!"

4
mrandmrsd1981, Birmingham, United Kingdom 03/12/2021

Ellie on reception made our stay! From the moment we arrived she was friendly and professional. We had booked an executive double room which was pretty average but we couldn't get the heating to work. On the way to the hot tub we told Ellie about it and she said she would see what she could do. On return, she said she was unable to fixed the heating so she upgraded us to bridal suite and offered to move our luggage for us. The room was lovely! Later in the evening we went for dinner in the restaurant. The waitress who served us was also fantastic! She was friendly and attended to our every need. Food was nice. Ellie and the waitress even gave me a birthday desert and sang happy birthday! The young lad at the bar was also very friendly and went out of his way to make our requested cocktails (again with some help from a Ellie). When we arrived at breakfast Ellie had put birthday banners around our table and left a birthday card. Again a fantastic much appreciated touch! Breakfast was lovely but it could be better if there was a breakfast menu as I really wanted eggs Benedict as opposed to a full English but it was still very nice. Overall, a fantastic stay in a lovely hotel but special thanks to Ellie who made it extra special.

"Average Hotel"

3
User 21/11/2021

We stayed for three nights, room was average not superior, black mould on all the windows, terrible condensation in the room not enough ventilation unless you have the windows wide open, but it was cold, feeble heater that didn't work, fan in the bathroom needs to be more powerful, Breakfast ok had better, most of the staff were friendly and helpful

"Girls night away with afternoon tea."

4
User 15/11/2021

It was a lovely location, set in the middle of trees. The house and environs are lovely, it is only 20 mins walk from the very good shopping centre. The staff were nice, the food was lovely. We had afternoon tea as a packages, which was really lovely and plentiful. Breakfast was also nice, it felt a bit lacking in variety, but what there was was really lovely flavours. The room was comfortable, warm, clean and well presented. My only quibble is that there is not enough sound proofing as the elephants were storming above us. Other than that is was a nice trip and I would return.

"Amazing Venue for baby shower"

5
User 15/11/2021

After having my baby shower here, i must say how impressed i was. The events manager Kay was so helpful & accomodating. The afternoon tea was lovely, the staff were all so friendly and attentive. Nothing was too much trouble The room was just perfect for what we wanted. Honestly couldnt have asked for a better day or venue And the pricing a lot more reasonable than some other places we enquired about Thank you so much to the whole team for making the day so special.

"All rooms are a bit tired."

3
scotia001Oxford, Lancaster, United Kingdom 14/11/2021

This hotel is a bit of a mixed bag with good and bad elements. We stayed as a corporate group of a dozen during mid November. First the good. Staff are amazing and food was quite good overall. Lots of parking availability. Great buffet breakfast - hot and cold. An okay dinner menu with ‘some' nice dishes. Light lunch buffet was good and generous. They also do afternoon teas that looked nice and were very popular. All the electric sockets in the bedrooms have USB ports. Ironing board, iron and desk fan provided in the bedrooms. Lots of staff who, while relatively young and British, were actually trained, courteous and professional. The gardens look nice and would be very pleasant to sit out in during the summer. Now the bad. The public areas and bedrooms all look a bit tired and dated. While the bedrooms are well appointed, there was no air-con and they use old fashioned electric panel heaters to heat the bedrooms. They did do the job however and we weren't left feeling cold. We had a elevated (sort of) walk in shower that was efficient but looked dated and overflowed very quickly to drown out the bathroom floor. Other guests had to deal with a very high step over bath with overhead shower. We were only given 1 hand towel to share but we did have 2 nice bath towels. We both got slight burns from touching the electric towel rail, inconveniently mounted between the loo and the sink. There is a lack of disabled facilities. Our meeting room was upstairs and there is no lift or chair lift. In addition to that, we had to troop back downstairs to the reception area if you needed to use the loo. It's not cheap to stay here here and the bar prices reflect this with beer costing £5.10 a pint and a medium wine (175ml) costing £4.80. Would I stay here again? Personally no, but as a corporate venue, it was okay and they did look after us quite well.

Chris Osborne, General Manager at Southcrest Manor Hotel, responded to this review
Dear scotia001Oxford, Thank you for sharing a review of your recent stay with us. We're delighted to see that you found the staff amazing, the food good, and that overall you enjoyed your stay. We're also pleased that you found your bedroom well appointed, but sorry to see you felt our public areas appeared dated. Please note that all of our public areas have been recently renovated in the last two years, notably our Laura Ashley designed Tea Room, Restaurant and Bar, which have all reflected, and are in keeping, with the original features of the 100 year old manor house in which they reside. Furthermore, all of our bedrooms and bathrooms have been recently renovated, with new furniture, carpet, fittings and bathrooms. We're delighted to see you enjoyed a business trip with us and used our conference facilities. Some of our meeting rooms are on the first floor at the top of our ornate staircase, and as you rightly point out we do not have a lift due to building protections, however conference organisers confirm before before any event that there are no disabled guests, or those who struggle with the stairs before they book. Once again thank you for your feedback and we hope to be able to welcome you back to stay with us again soon. Kind Regards Chris Osborne General Manager

"One night break"

5
User 12/11/2021

Fantastic hotel. Highly recommend. Relaxing bar area, delicious evening meal. Staff were very attentive, extremely polite. Our room was perfect, spacious and a most comfortable king size bed. Reception staff excellent. All spa treatments were fully booked as this was a rather late booking but will try them next time.

"Poor hotel"

1
User 05/11/2021

I can only say that this is the worst hotel I've ever stayed in. The place was in need of updating and refurbishment. Wallpaper was hanging off the dining room walls. Food was at best a 5 out of 10. Bar prices were extortionate. Rooms were dirty and dilapidated. Curtains thick with dust. Carpets not hoovered. Sticky marks on furniture. Toilet not cleaned properly. Quilt was so so old inside the cover. Decoration and paintwork badly needed. The place smelled musty. The gym was pathetic. The place is just awful. Avoid avoid avoid.

"Wonderful Anniversary"

5
User 01/11/2021

We had a fantastic time at this hotel. The afternoon tea was delicious, as was our evening meal. We also enjoyed a couple of spa treatments and the hot tub. All of the staff from were very attentive and friendly. Despite the fact that a wedding was being held there and they were very busy, they still made an effort to mark the occasion we were celebrating. The room was excellent and very clean. The hotel grounds are lovely and scenic and the hotel itself is very cosy. I would definitely recommend a stay here to others.

"Lovely hotel"

4
User 31/10/2021

Not the first time we have visited this hotel and it won't be the last. The hotel is absolutely, lovely grounds. The food is excellent. The staff are friendly and welcoming. Bar prices are steep. A pint of cider and a pot of tea nearly £9. Didn't get to use the sauna despite best intentions do will do that next time. Recommended this hotel to anyone.

"Rough around the edges"

1
User 26/10/2021

Hotel appears nice from the outside, room was poorly decorated with plud sockets loose and patches of missing carpet attempted to be hidden by a waste bin. Unable to use the spa , when I enquired about it the staff seemed unhelpful and said the spa was booked for the full 3 days we were there.

"Amazing Pamper Package Experience"

5
User 26/10/2021

Stayed for one night and it was amazing. The staff were excellent, and couldn't do enough for us. The Spa was wonderful and the food was great. The hotel is situated in beautiful grounds and was so relaxing.

"nice stay"

4
kelliep606, Hayes, United Kingdom 26/10/2021

staff friendly spa treatment was fabulous restaurant was nice, really nice weekend would defiantly stay again if in the area not much to do in Redditch but the bus museum is a must only 5.00 for adult to get in really good few hours well worth a visit

"Would stay again"

4
bargrae, Cambridge, United Kingdom 25/10/2021

Large comfortable room with an enormous , comfy bed. A nice ambience in the restaurant for a pleasant evening meal. A good buffet breakfast. Plenty of parking. Helpful staff. A good price for the accommodation.

"Family wedding"

5
312ianp, Worcsestershire 19/10/2021

The hotel is set in beautiful grounds and is a pleasure relax in. My room was clean, well presented and spacious. The hotel facility's are convenient, all of the staff are friendly, very helpful and have a relaxed confident attitude. I was very happy during my stay and would definitely stay again.

"Great Hotel"

4
Connector60276482684, Braintree, United Kingdom 13/10/2021

What a great few days away at your hotel it was clean comfortable with a great brekkie and very pleasant staff had a slight issue but nothing serious enough to write about more of an observation great place that is near to Birmingham and easy to get around

"A hidden Gem of our doorstep!"

5
Karen L, Solihull, United Kingdom 10/10/2021

Booked a night package with a couple of treatments in the spa and dinner and breakfast. AMAZING!! Hotel was lovely, staff were so polite, courteous and friendly, nothing was too much trouble. We will definitely rebook in the near future. Huge thanks to Simon and the team.

"Baby shower afternoon tea."

5
kjtravelbug, kjtravebugl 10/10/2021

I held my daughter's baby shower at Southcrest on 4th October and would highly recommend it . Kay was my contact for the booking and was so helpful , always replying to my emails promptly and answering any questions I had . It made the day very easy knowing everything was so well organised . The room we hired was perfect and the afternoon tea absolutely amazing . The reception and waiting staff were also very helpful and friendly . Thank you !

"Dissapointing Spa Break"

2
User 10/10/2021

Sad to say that this is by far the worst spa I have ever visited. The relaxation room consisted of a a small room with 2 sofas, alongside a toilet in the corner of the room. The changing room area was so small that no more than 2 people could fit in. The message was held in a bright lit room. Anything but relaxing. Overall, hugely disappointed and would never return. The only thing I can say is that the hotel in general was decent enough; just avoid the spa.

"Lovely night and a Murder mystery"

5
User 09/10/2021

Stopped at the hotel for our wedding anniversary, staff were lovely, polite and genuine, room was lovely, roomy, high ceilings, warm but not overly hot, big bathroom. Set in some lovely grounds to sit and have a drink or your morning coffee. Even the food was good. Will be back.

"Superb break!!"

5
User 07/10/2021

We celebrated our wedding anniversary here on 6 October. We're delighted that we selected this hotel. From the initial call to the hotel, when I spoke with Ellie, through to all of the restaurant and housekeeping staff, we had 1st class service. My husband is ill and so it was important that this visit was a good as it could have been. The staff, not aware of this fact, attended to our every need!! We simply cannot fault our overnight stay. The food was great, breakfast was cooked to perfection and the evening meal was excellent too. The staff were friendly and attentive. Our ground floor room was superb. Overall, it was a wonderful stay. We hope to visit again!! Keep up the great work!!

"Our Daughters Wedding"

5
reenysmith26, Redditch, United Kingdom 04/10/2021

Simply amazing everything was just perfect. Lovely polite staff fabulous food beautiful & clean rooms. Kay the wedding planner was just brilliant. Couldn't of been happier everyone went went out of their way to make it a wedding to remember

"Great friendly service"

5
User 04/10/2021

I had arranged my afternoon birthday celebration tea for our family and friends. The room was bright and very clean and the tables were nicely laid out when we arrived. Our afternoon tea was served right on time. Served on cake stands there was plenty of choice and all our guests said how much they had enjoyed it. The children in our party of 48 were served there own child sized teas as we had arranged. We had a very pleasant afternoon in nice surroundings with friendly and courteous staff. I would like to say how helpful Kay was with managing our booking. No-one actually stayed overnight at the hotel on this occasion but we have in the past and have found it very comfortable with great service.

"Never again!!!"

1
User 03/10/2021

Were to start! Only good thing I can say about this establishment is that the messages are amazing. The ladies in the spa (although treatment rooms a tiny gym a tiny sauna and jacuzzi do not make a spa in) were absolutely lovely but would benefit from working in spa elsewhere. Now for the rest of this so called 4 star hotel!! receptionist needs training her service was beyond poor as someone working at the front of house you expect to be greated with at least a smile! Not someone who face looked as though they dont want to be there. The restaurant just needs closing down afternoon tea disgusting, dinner disgusting and breakfast that the receptionist asked if we wanted to be brought to the room did not arrive. When querying what had happened she asked who we arranged it with like she didnt remember us now as the I didn't see another guest of my colour within the establishment how exactly are you forgetting us!!! The beds are tiny and pillows were so thin i woke up so sore in the morning making my massage the day before pointless. Do yourself a favour and go elsewhere there are mamy lovely hotel/spas within the West Midlands this unfortunately is not one of them

"pleasant stay"

4
24chrisandjohn, Carlisle, United Kingdom 28/09/2021

3 nights b&b. good hotel; very helpful staff; very good food; small but adequate gym. enjoyed my stay. a couple of hiccups in reservations were quickly and effectively dealt with. attractive surroundings.

"Outstanding staff but a little tired"

3
MrsM26, Portsmouth, United Kingdom 28/09/2021

We stayed 2 nights for a family wedding in the local area. First impressions were good and the staff were lovely. Our room was a long way away which initially seems a nightmare but our 3 year old loved the journey every time. The room: big enough for 3 and we didn't feel on top of one another. It was clean but very tired looking, chipped paint/ripped wallpaper. The beds were soft for us but that is a personal opinion. Shower/bath were hot and powerful and towels soft and big. We were below ground level and there was an overwhelming air freshener smell, we can only assume to hide the smell of damp. The lighting could definitely be improved to make it seem less dingy and dark in the corridors. The food: we ate in the restaurant one night, the waiter was excellent and very accommodating to our needs. He was excellent with our little one and the food was very good. For a hotel we thought dinner and drinks were reasonably priced. Breakfast, which was included in our package, was buffet style and we had no complaints but we were there early both days. Things seemed more organised on our second trip and move refilling etc in place. The staff: every member of staff we met were lovely, excellent with children and happy. The staff really are a credit to the place and looked happy to be working Overall our stay was pleasant and it suited our needs for being away. If some love and money was put into the building and decor this place would be outstanding.

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear MrsM26, Thank you for taking the time to review your stay with us. We're delighted to see that you found the hotel good, clean, the food and drinks reasonably priced, and the staff lovely. I will be sure to pass your kind comments onto the team, they will be delighted! We're sorry to see you found our corridor air fresheners overpowering, we will address this with our hygiene product provider, and assure you that we've never had any issues with damp. Once again thank you for your feedback, and we hope to be able to welcome you back to stay with us again soon. Kind Regards Chris Osborne General Manager

"Great Staff"

5
Marc_4186, Cardiff, United Kingdom 27/09/2021

My husband and I stayed here for one night following me having an operation locally, my husband had to check in before collecting me from the hotel and the reception staff were extremely helpful in asking if we needed a closer a room to which we took. When I arrived at the hotel with my husband they were very pleasant and we requested more pillows for the room which they brought up promptly. On leaving the hotel the next day they receptionist asked if i was ok and was very friendly and even gave us bottles of water for our journey. They couldn't have been more accommodating. We had room service in the evening and I only had toast, unfortunately this arrived cold. My only criticism would be that the bed could of been bigger.

"Lovely place to stay!"

5
SJE1240, Sutton, United Kingdom 26/09/2021

Thoroughly enjoyed my stay at Southcrest. The hotel is full of character. There is a friendly feel. Whilst the decor may be a little tired in places, the style of decor is still beautiful and it doesn't matter. It's in beautiful setting. I've stayed at 3 other hotels in the area and this is defnitely my fabourite!

"1 night stay to break a journey"

4
User 20/09/2021

The hotel is clean and comfortable. The superior room that I booked was good value, I thought at £85 with breakfast included. Breakfast is a buffet style so if you like your food freshly cooked its better to go early. I was staying at the far end of the hotel and it is a long walk up and down stairs and along corridors with bags so if you're infirm I would recommend phoning reception first to book a room that is close to the entrance. Overall though the location and grounds are very attractive and it is in a good place to visit places such as Worcester and the northern Cotswolds as well as Hanbury Hall nearby.

"Beautiful and relaxing pamper"

5
Joy G, Birmingham, United Kingdom 19/09/2021

Fantastic service, beautiful relaxing ambiance, and delicious food... couldn't ask for anything more!! Elle at Reception was very polite and genuinely interested, whilst still being professional. My message was well worth waiting for! Can't wait to visit again ❤️

"Top class night porter."

4
User 18/09/2021

Nice place. Room was decent no complaints. Reception were helpful and all professional but a standout was the night porter who's name I'm now tragically blanking on now as it's been a week or two (possibly Bradley?) An absolute gent, very friendly and went the extra mile for me and the other guests I was with that evening.

"Reunion stay"

5
User 12/09/2021

I stayed here for two nights for a reunion. This usually happens at different venues on an annual basis. In this instance we hadn't met since 2019 but the numbers had increased slightly which is good. We all had a great time - the dinner in the private room was superb and the staff couldn't do enough for us - they were great as was the banter. The overall cost for two night B & B plus the Dinner was the most competitive I have come across. I would give my three course meal 5*. A big 'thank you' to the chef - she did a wonderful job aided and abetted by the staff who served it very promptly. I have OCD regarding hot plates and hot food. You get 5* for that as well!

"Our wedding day"

5
User 10/09/2021

What a fantastic time we had on our wedding day, kay (our wedding coordinator) was fantastic throughout the whole time of planning our wedding,she made us feel so relaxed and helped us every step of the way, nothing was to much trouble,a big thank you to kay and the rest of the staff who went above and beyond to make our day perfect. We had our wedding ceremony at the hotel,the staff worked incredibly hard behind the scenes to make sure our day went seamlessly from the ceremony to the wedding breakfast to the reception on the evening. All our guest commented on how lovely the food was and how each room was set out. Most of our family stayed over and loved the buffet breakfast in the morning,all saying what a lovely night sleep they had. We had a fantastic day we will remember it for the rest of our lives . We would definitely recommend the southcrest manor and we will be popping in frequently to reminisce x Luan and Chris

"Happy"

4
User 06/09/2021

Pleased with the food and service! We came in for a Sunday lunch yesterday and we all left feeling filled up and happy with the service provided to us, so we gave a tip. However, we would have preferred a cooler setting so could do with air conditioning

"My wedding"

5
User 06/09/2021

I couldn't fault the hotel at all , Kay lily was fantastic having to move wedding date 3 times covid ! . She took all the stress out of it for me . The team on day were fault less , but I will say a massive thank you to Curtis who went above and beyond . Loved the day and guests didn't want to leave southcrest manor , most stayed over and had the fab breakfast , dawn & mark hawkins xxxx

"Could be Really nice but......."

3
Andy S, OXFORD 05/09/2021

My daughter and myself booked into this hotel via booking.com as we thought it looked very nice and was close to the event we were attending. We usually tend to stay in 4 star in this country whether it is for business or pleasure. When approaching the hotel my first thoughts were this is lovely. But that is where the compliments end I'm afraid. My daughter checked us in and was then told she would have to leave a deposit over the top of the room rate which was refundable after our stay. This is the first time this has ever been asked for at any 4 star or above hotel I have visited. We stayed in a ground floor twin which is tiny but served the purpose which was to have somewhere to sleep. I really wouldn't want to spend any longer than necessary in the room as you would feel very closed in. The decor although when fitted was good quality this has now been let get e.g dirty grouting paint missing wallpaper coming away. Also the toiletries were minimal with only a small bath/shower shampoo being left. I think the most disappointing thing is this hotel could be amazing but it looks like this is used heavily as a wedding venue with little thought put into the rest of the hotel and guest stays.

"Unsatsifactory"

2
User 05/09/2021

We were greeted well, the receptionist on check in was lovely and polite. The rooms were dingy and small, wallpaper was peeling off the walls, the floor in the bathroom was dirty in the corners. The door frame to the bathroom looked like a child put it on. There was no mini fridge. The description says additional twin bed or full sized single, its was cabin sized. The hot breakfast buffet was freezing. The staff on the buffet was miserable and obviously did not want to be there. The best part om the stay was the toast.

"Amazing wedding venue"

5
User 03/09/2021

I recently got married at the southcrest and all the staff were amazing, kay and her team went above and beyond to make our day special, the hotel was exceptionally clean, food was amazing and catered for all ours and our guests needs. The whole process of booking and organising through these difficult times of covid was made stress free and with ease, the whole team at the hotel work so hard to ensure all there guests have a wonderful time no matter the reason for there stay, we have stayed many times and have always had the same outstanding service hence booking our wedding here, we look forward to staying again soon

"Our fabulous wedding!"

5
User 01/09/2021

We have just had our wedding at Southcrest Manor Hotel and it could not have been better. Kay, the events manager was lovely, she communicated well, was always available and made us feel very relaxed. We went for Afternoon tea as our wedding breakfast and it was gorgeous, plenty of good and so many cakes, everyone said how nice the scones were. All the staff were friendly and approachable, and nothing was too much trouble, they all made our day go without any hitches. If you want friendly and helpful, relaxed, smart without being stuffy, and affordable, this is the place, would definitely recommend it, loved every minute. Visit the Tea Rooms for a delicious cream tea, you will not be disappointed.

"A lovely independent hotel Close to local amenities. Recommended"

4
X5763WGjillp, Shropshire England 31/08/2021

My friend and I stayed here to go to my son's wedding. The staff were very friendly and helpful. Our standard twin was exactly what we needed clean, very comfortable beds and very quiet for a good night sleep. We were contacted by the hotel before our stay to say the hotel had a number of weddings on and would be busier than normal. Actually that had no effect on our stay. Breakfast was lovely and again waiting staff very attentive. Only one area that needs attention is the Ladies toilets on the ground floor I realise unfortunately guests do leave a mess but at 8.30 in the morning they should be spotlessly clean and they certainly were not. Not just the paper on the floors but long term grimey floors and walls! Public areas should be as clean as guest areas. If this was addressed I would give 5 stars.

"Afternoon tea is lovely"

3
User 30/08/2021

Me and my partner have now stayed at the hotel twice. The afternoon tea is lovely. Scones were fresh, nice selection of sandwiches and chocolate pot was amazing. We used the hot tub, which is a nice addition and would recommend booking if you get a chance. Breakfast was nice, we did have to wait for a few items to be restocked, but a nice cooked breakfast. On our first stay the executive room was large and had traditional furniture. On our second stay the standard room was more modern and a nice size. The view out the back of the hotel is nicer and looks onto the grounds.

"An exceptional hotel and perfect for a restful break"

5
Lizbeth C, Worcestershire, United Kingdom 29/08/2021

I was in need of a period of respite from nursing a very poorly relative. This hotel offered everything an more that I needed. A lovely room, an extremely comfortable bed. The meals in the Restaurant were rather special, the service excellent. And the lounge overlooking the gardens provided a tranquil stay overlooking the magnificent gardens I have already rebooked to take my husband there as it will help him greatly.

"Mrs"

5
User 16/08/2021

From check in to check out our stay was fantastic. Excellent staff, excellent customer service, the room exceeded expectations. Dinner and breakfast were perfect (covid compliant and yet everything still offered). Outstanding value for money. We wouldn't hesitate to recommended to friends and family and will definitely be returning again soon.

"Fabulous!"

5
User 16/08/2021

Good afternoon, The service, beauty treatment and food was excellent. The Duty manager immediately sorted out the issue with the first room we where allocated …which was much appreciated for a comfortable and relaxing stay. The overnight break with cream tea, hour's beauty treatment, dinner with a bottle of Prosecco in the evening, and breakfast is excellent value @ £105 each, we would highly recommend. We have stayed at the hotel several times and will definitely be back soon.

"So disappointed"

1
User 13/08/2021

We stayed 2 nights at this hotel, 1 was for our 10 year anniversary and the second was for a friends wedding. We paid for an upgrade and my husband ordered Prosecco and flowers to the room. We had dinner in the hotel and although I cannot fault the staff, the food was less than mediocre. I left quite a large amount due to not being able to chew it! However, the staff were incredibly attentive and friendly. What the hotel failed to tell us was that our room was above a wedding reception that went on until gone 12:30am making the cups in our room rattle it was so loud. I'm not sure what they were thinking by putting non wedding guests above the wedding. I sent an email of complaint that night and in the morning received a reply with a £10 good will gesture. Not suitable for such an awful nights sleep. I complained again and no one responded, even to this day, however they did discount 25% from our food bill upon checking out but still no one had spoken to me about it. If you book an upgrade, be warned that you hear everything going on in the car park as that's what you overlook, above the reception entrance, so when people roll in at 3am and bang on the doors - you hear it. And when the food truck arrives at 6:45am - you hear it! The shower could only be described as a dribble so I had to run a bath. Not a comfortable stay at all.

"A lovely surprise"

5
User 12/08/2021

The reviews were a little varied so wasn't expecting much from our last minute night away. What a pleasant surprise. Booked the date night package which is incredibly good value. £25 each in the restaurant plus a bottle of Prosecco included.. Food was lovely. We had a nice room, paid extra for executive ( not a lot extra) and it was spacious, clean and pretty, but it's the restaurant and conservatory area that are particularly pretty with the view of the garden The staff are also a credit to the hotel as well, friendly and helpful. I can see that there are areas that need a little work- the garden could be spectacular. All in all though, especially considering we are coming out of a Pandemic, I can't fault our experience.

"Overnight for local party"

5
User 06/08/2021

2nd visit in last few months. Good value hotel. Clean. Central location. Welcoming and helpful staff. Decent breakfast. Will definitely visit again. Had a facial this time, only wish I'd had more time for another treatment.

"Overnight stay for a friends Birthday"

1
User 02/08/2021

So disappointed, the pictures and reviews made this sound like such a treat, and it was far from it. Our superior room was definatley not one of the ones in the pictures, broken usb sockets unable to even charge our phones, and had to get out of bed to turn of the light! the toiletries were not Elemis and we had a tiny bottle of shampoo and shower gel between both of us. Breakfast was a shambles, with people waiting for breakfast items bacon, eggs etc, there was never some of everything at one time. will not be returning.

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear teenieweenienuttynan, Thank you for your review. We're sorry to see that you didn't enjoy certain aspects of your stay, we would've welcomed the opportunity to rectify your concerns at the time and ensure you a pleasant visit. Our experienced team are on hand 24 hours a day to deal with any queries or concerns. We're as disappointed as you are to see some confusion regarding what room type you booked and the pictures seen. We have double checked all of our bedroom pictures and listings and can assume that you believe you booked an Executive bedroom which includes Elemis toiletries. Unfortunately the Superior room that you booked includes our standard toiletries, and we would've been happy to provide any additional toiletries immediately on request. We can only apologise for the wait you experienced for some Breakfast items, we unfortunately had one of our chefs having to immediately self-isolate which put pressure on the rest of the team. I'm pleased however that this was rectified as soon as possible for you. Thank you for letting us know about the USB sockets not working in your room, I'm pleased to report that this has been swiftly resolved by our maintenance team. We're sorry for any inconvenience this caused to you at the time. Once again, thank you for your feedback and we hope to welcome you back to stay with us again soon. Kind Regards Chris Osborne General Manager

"Great hotel"

5
User 02/08/2021

Booked this hotel for a one night stay as going to a wedding reception near by . Great facilities , clean , comfortable amazing value for money, will definitely go back , highly recommend..,,..,.......,.........................................,..

"Lovely stay"

5
GrahamandJulieessex, London 01/08/2021

Booked this for an overnight stay to break up a road trip. Was a lovely place to stay with two rooms for us and two children. Rooms were clean and modern. Bar and grounds were lovely and the morning breakfast was great.

"Great value, great location, great staff."

5
Sightsee42803286452, Witney, United Kingdom 29/07/2021

Centrally located, this hotel offers great value, secluded tree lined gardens and plenty of outside space. The bedrooms are spacious, clean and tidy snd the staff are professional and friendly. Rob in particular made our stay very pleasurable, a great sense of humour, very helpful and a great ambassador for the company! Thank you!

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear Tim, Thank you for taking the time to share a review of your recent stay with us. We are delighted to see you had such a great stay! We're so pleased you found us great value and ideally located, and enjoyed your room and our friendly and professional team. Rob will be thrilled with this feedback, thank you. We will look forward to welcoming you back to stay with us again soon. Kind Regards Chris Osborne General Manager

"Lovely hotel with beautiful surroundings"

5
User 26/07/2021

The hotel was all it needed to be. The staff were all polite and helpful. The room was clean and the restaurant we enjoyed dinner in was well run with great food and atmosphere. The surrounding gardens had a lovely atmosphere and were great to sit and rest in with the good weather!

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear CalraS, Thank you for taking the time to share your recent experience with us. We're so pleased to see you really enjoyed your stay, and found the staff polite and helpful, your room clean and your dining experience well run! We're delighted you got to enjoy our beautiful gardens too! We will look forward to welcoming you back to stay with us again soon. Kind Regards Chris Osborne General Manager

"Great hotel."

5
User 26/07/2021

Stayed here for my anniversary with my girlfriend in an executive room. The service was really good and the food was delicious. The hotel itself was really pretty. The only downside was that it was busy but that can be forgiven.

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear Jbol01, Thank you for taking the time to share your recent experience with us. We're delighted to see you enjoyed your anniversary stay with us, and so pleased to see you found the service really good and the food delicious! We hope to see you for your next celebration soon. Kind Regards Chris Osborne General Manager

"Staff awesome hotel not so"

2
User 23/07/2021

Firstly the staff even though some are clearly very new are awesome. They could not be more helpful and professional. The food is pricey but pretty good. The accomodation sadly is awful. We got twin beds (maybe we look like a couple that's been together 24 years and that's why lol) no idea why, the room was unbearably hot and after the first night I opened the Windows but closed the curtains to keep the sunlight out only for the room staff to have opened them and we came back to room at 27 degrees! The rooms we have seen are just tired sadly. As someone who travels a lot for work I just can't recommend the hotel.

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear noel g, Thank you for taking the time to share your review of your stay. Were sorry to hear that you found your room too warm during the recent heatwave, we do provide fans as standard in all bedrooms and all have opening windows. Our pulic areas are all air conditioned too. We're sorry we didn't leave your bedroom curtains closed, we didn't get this message unfortunately, and our housekeeping team always follow strict processes when servicing bedrooms. We're delighted that you found all of the team awesome! We pride ourselves on being friendly, helpful and professional! We also check our reservations meticulously so we're unsure why you got a twin room unless this was requested. If you would like to share the details of your reservation with me by emailing chris@southcrestmanorhotel.com I can personally look into this for you. We hope to welcome you back to stay with us again soon. Kind Regards Chris Osborne General Manager

"Nice hotel"

4
timothyc252, Lima / Cusco 22/07/2021

Great hotel for visiting the Game Fair with nice staff such as Rob in the restaurant. With tasteful decor and lovely afternoon tea in the Laura Ashley room. The staff are great and the breakfast is perfect.

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear timothyc252, Thank you for your kind comments regarding your recent stay with us. We're delighted to see you found the hotel, its decor, the food and the team great! Rob will be particularly delighted with the feedback and recognition. We will look forward to welcoming you back to stay with us again soon. Kind Regards Chris Osborne General Manager

"Fantastic stay in a lovely hotel"

5
User 22/07/2021

We stayed at the hotel on a dinner, bed and breakfast deal for two nights. There was plenty of parking, reception was very welcoming and our room was clean and comfortable. The weather was fantastic so we sat on the terrace with a drink outside and it was just perfect. The dinner was great on both nights. The service was good and all the food arrived lovely and hot. The breakfast was good too with plenty of choice. The hotel's location is perfect for exploring the area - we spent a day at Stratford on Avon and then the Cotswolds. All in all a great stay and great value for money.

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear fburge, Thank you so much for taking the time to review your recent stay with us. We're delighted to see that everything was fantastic when you joined us on your two night deal! We're so pleased you found the food, the service and our location all great! We will look forward to welcoming you back to stay with us again soon. Kind Regards Chris Osborne General Manager

"Wedding venue - Mr & Mrs Dickens"

5
Gemma P, Kidderminster, United Kingdom 21/07/2021

We had our wedding at Southcrest on 9th July 2021 and we couldn't have asked for our day to go any better than it did. The staff were so polite, helpful and accommodating. The food was amazing and a lot of our guests said it was the best meal they'd had at a wedding. Our whole experience from our first visit, through planning to the actual day was perfect. So effortless and not at all stressful, even through the pandemic and us having to postpone 3 times. I was a bit of an OCD bride and wanted to do everything myself to know it was all right, but even how the staff set up the room and all our wedding things was exactly how I would've done it. The following day all our wedding items had been safely stored and packaged ready for us to take home and even as we were leaving the staff were friendly and helpful. As for the venue itself, it's such a beautiful setting, the gardens remind me of the secret garden (film) and the venue rooms plus bedrooms were beautifully clean (something I always notice). And the Elemis soap in the bathrooms, beautiful!! Haha… plus, for any brides, the toilets are big enough to fit your wedding dress and someone to help you go. We couldn't go down for breakfast the next day because we were too hungover after the wedding but we had breakfast brought to us in the room and it was lovely. I honestly couldn't fault the experience at all. My husband has said we'll definitely be returning for all future events and I completely agree. Thank you so much to all the staff at Southcrest for making our wedding day so easy and perfect.

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear Gemma P, Congratulations once again on your wedding! We were delighted to host your big day, and we're so pleased that everything from the food and the team exceeded your expectations! We will look forward to welcoming you back for other events soon! Kind Regards Chris Osborne General Manager

"Lack of staff, poor service, awful dinner, too expensive for what you offer"

1
User 18/07/2021

Please note, I never write negative reviews, but believe the hotel needs to be aware of the ‘constructive criticisms' as the hotel has lots of potential but our stay was very below expectations. Me and my partner stayed on 17th July for one night for our anniversary. Our package included an executive room, afternoon tea, 3 course dinner, a bottle of wine and breakfast. We also paid for early check in. A brief summary of our stay would be: hotel appearance is nice but needs a lot more care, staff are welcoming but very short staffed and all work very long hours, therefore long waiting time for everything, customer attention and care is lacking. Hotel is not worth the cost they charge. Upon arrival the girl behind reception was welcoming, explained where our room was and where we would be eating. Walking up to the room, there was lots of drinks and plates on the floor outside rooms - we guessed the cleaners had took them out of rooms and left them on the floor, however these were left for hours and we walked past them many times. The executive room was spacious and clean. The bathroom smelt of very stagnant water. We asked at reception where the spa was as we had booked the hot tub. She advised there would be towels and robes waiting for us in the spa. Once we finally found the changing rooms (not easy to find), there was no towels or robes and no spa staff anywhere to help us. We had to go back to reception and asked for towels, but they didn't have any and said they would get some sent to the hot tub for us. About 5-10 minutes later, once already in the hot tub, a member of staff then left some towels out for us. The spa changing rooms are tiny, any more than 3 people and it is too many! We wanted to go in the relaxation room, but no more than 4 people can fit and there was already people in there. The sauna was also out of service. We had booked afternoon tea for 2:30pm, but still had to wait at least 5 minutes to be seated, as though they weren't expecting us. Once sat down, the staff were friendly and food was really lovely. Scones were fresh, nice selection of sandwiches and the chocolate pot was amazing. After eating, we asked the staff for the best walks around the grounds, but 2 staff both said they had no idea… not very helpful. We have dinner booked for 7:30pm, we waited in a queue for 10 minutes outside the restaurant, then they couldn't find our booking and asked if we even had booked. They then quickly laid us a table. The host then sat at elderly couple literally 30cm away from us – absolutely no thought for social distance and we all felt very uncomfortable with being so close. The other couple moved their table further away, but still within 1 meter. 20 minutes went on, no one acknowledged us or the table next to us. All staff ignored us. I got fed up of waiting and went to find a food and drinks menu myself, although no staff were around so it still took a while to find someone. When the wine arrived it was warm, but there was no staff around to tell, so we gave up waiting and just drank it. The staff at dinner service were the same staff we'd seen throughout the day, clearly at this point all shattered from running about all day and they didn't care for the customers. The pate starter had 1 piece of rock-solid bread. The pizza was ok but burnt on the outside and soggy in the middle. We also ordered a side of chips that never arrived so we asked to make sure we weren't charged. Our main plates were left on the table for a long time and we wanted to order desert, however again no staff in sight. I ended up having to go to reception to ask for a desert menu and to send someone over to take our order… very unacceptable! The desserts took about 15 minutes to arrive. The waffle was clearly out of a packet, warmed up for about 5 seconds, and the cream was horrible and warm. My partner had ice cream, it came out melted and dripping all down the sides of the dish, he tried one bit and left it. During each course, not once did a member of staff asked us how the meal was, and there was no staff around to even explain what was wrong with the food! We were the second-last couple to leave the restaurant (about 9:50pm) and 90% of the tables were a complete mess, none of them had been cleared from dinner throughout the night. No staff around to tidy or even speak to, very unacceptable! Had we have been asked about our meal…. we would have asked for a replacement cold bottle of wine (not warm), some fresh bread (and more of it) to go with the pate (not rock-solid), a fresh pizza, for our side of chips to actually arrive and a fresh desert. At breakfast the host was welcoming. But there was no plates or bowls for the buffet and they had ran out of eggs and orange juice. Also only a couple of items of the remaining foods left. The food we did have was nice. We did notice the host was very busy running around helping, which meant guests walking into breakfast had no idea where to go or what to do. Would we stay again? Not unless they make major improvements. We would only consider it if they had more staff and trained them to have attention to detail. Also, a proper chef and fresh food would have been nice! It is a shame, because the hotel appearance is lovely and set within lovely grounds. However, the lack of staff really affected our stay, with long waiting times and lack of care towards us and the service they provide. The staff cannot be blamed, as you can tell they're trying their best… but there is only so much you can do with a few staff running a whole hotel. Throughout our whole stay, we spoke to other guests who all felt the same, but we all got fed up of complaining so ‘put up with' the lack of service you provided.

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear 464helenad, Thank you for taking the time to share a review of your stay. We're sorry to see that not all aspects of your stay met your expectations, which appear to be centred on the lack of service staff during your stay. We can only apologise for this, however due to some members of the team having to immediately self-isolate, this put pressures on other team members who served you, and inevitably worked the extra-long hours you witnessed. I'm pleased that despite this there were minimal waits to be seated or served, and that the staff were friendly and the food was really lovely. Additionally we have put additional team members on reserve shifts to help alleviate this issue reoccurring in the future. We're delighted that you found the hotel appearance lovely and set within lovely grounds. Once again thank you for your feedback, and we hope to see you again soon. Kind Regards Chris Osborne General Manager

"Pamper package"

5
User 05/07/2021

A wonderful experience from start to end. This was a special time celebrating my mum's 70th birthday. We had an excellent time. All the staff were really nice, friendly and approachable. It was very well organised.

"Delightful stay"

5
lkh07, England 29/06/2021

Spent a lovely weekend here meeting up with friends as COVID restrictions were eased. Fantastic spa, afternoon tea and dinner package. The staff were friendly, attentive and genuinely wanted to be helpful. Spa treatments and hot tub use were a real treat. The afternoon tea was the best I've had in a long time and the dinner was delicious. Will definitely be coming again!

"Disappointed "

3
Sue T, Oldbury, United Kingdom 22/06/2021

Have been before 2018 so was disappointed , it felt like they was just hanging on, apart from having to be moved due to curtain hanging of the rail, which was great I thank them for a great night's sleep, lack of staff as they had to do many jobs, ie service the restaurant and bar, so you had to press bell for service, limited menu or very peared down, it was OK but won't be coming back

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear Sue T, Thank you for providing your feedback following your recent stay. I'm sorry that you found your visit different from your stay in 2018. Unfortunately, as we hope our guests understand, we have had to temporarily adapt our menu and some services to reflect the current challenges our industry has faced by the pandemic, whilst ensuring the safety of our business, its guests, and our colleagues as much as possible, and in line with current government legislation. We have installed a new ordering app for food and drink to be ordered at your convenience from your table, and to ensure that we abide by current restrictions. There is therefore no one present behind our bar, as service this way is prohibited, however staff will serve you to your table as soon as an order is placed. We're sorry that you did not get the opportunity to use this service and for any confusion our signage has seemingly caused. Our team work incredibly hard in continuing to provide the best service possible for our guests, and I'm pleased that the issue that you encountered with your curtains was rectified swiftly by our team, and can see that you were offered a complimentary room upgrade to apologise for the inconvenience. Kind Regards Chris Osborne General Manager

"Away from the paint in our house!!"

5
User 15/06/2021

We had to find local accommodation while our bedroom was being painted and my wife recommended this hotel as she had been previously for afternoon tea. Its decorated in the style of Laura Ashley (so my wife tells me) and worth a visit if you are familiar with Laura Ashley (or not). The room price was very acceptable to us and well worth the value when you can consider that WiFi, spa, and gym facilities were included at no extra cost. We stayed for 4 nights and enjoyed our visit to the hotel We did not eat there as we arrived after 2200hrs each night and were gone before 0700hrs (had to be home before the painter arrived). But, we did visit the bar every night and found the setting to be pleasant. There is a garden too if the weather is kind

"Friendly staff and perfect location"

4
User 14/06/2021

I went for a girls weekend and have a great time. The location is perfect to sit back and relax and catch up with friends. The food was really yummy. The room was standard - but clean and we didn't need anything fancy. The main thing was the staff - they were so friendly and welcoming and made our stay even better.

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear gemmabT5371IB, Thank you ever so much for taking the time to leave your feedback after your recent visit, its hugely appreciated. Im delighted to read your comments and am so pleased you had a wonderful time with us. I do hope to welcome you back again very soon. Kind regards, Chris Osborne General Manager

"Date night package."

5
User 11/06/2021

Overall had an amazing stay. Very helpful and supportive receptionist couldn't help enough. Easy check in. Everything you could need in bedroom, lovely view. We ate in restaurant the food was really nice and we had a bottle of prosecco included in package as well as breakfast. Use of hot tub gym and sauna included. We would definitely return.

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear emmamP1110FD, Thank you so much for the wonderful 5 star feedback after your recebt stay with us. Im delighted to read your comments and will certainly pass them onto the rest of the team. We look forward to welcoming you back again soon! Kind regards, Chris Osborne General Manager

"My daughter gave us a voucher for afternoon tea and an overnight stay at this hotel"

4
GaynorHC, Stourbridge, United Kingdom 08/06/2021

The hotel staff were all very helpful and friendly. Our afternoon tea, evening meal and breakfast were all lovely and the hotel grounds extensive for our amble around following all that good food. Really enjoyable stay.

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear GaynorHC, Thank you so much for taking the time to leave such a positive review of your recent stay with us. I am delighted to read your comments and will be sure to pass them onto the rest of the hotel team who I'm sure will be as pleased as I am. I hope to welcome you back to the hotel in the near future. Kind regards, Chris Osborne General Manager

"Fabulous stay - perfect for couples and friends"

5
User 06/06/2021

I've just returned from a pamper package at Southcrest Manor. I cannot recommend this hotel enough. The service was fantastic and the staff went above and beyond all of our requests. Everything was perfect and the afternoon tea was incredible. Everything was so fresh. The covid regulations that were in place were great. My friend and i are already looking at when we can come again!!

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear Miss_Georgia0865, Thank you so much for sharing a wonderful 5 star review of your stay with us. We're delighted to see you enjoyed such a fantastic stay with us and thoroughly enjoyed the Pamper Break accommodation package. We look forward to welcoming you and your friends back very soon! I will also pass your kind comments regarding the staff onto the team - they will be delighted! Kind Regards Chris Osborne General Manager

"Beautiful location but poor service"

2
User 03/06/2021

Beautiful location. Room wasn't ready on arrival. We were made to wait 1 and half hour for room, and wasn't told when it was ready. Gym facilities lovely. Breakfast was self service, not much choice and had limited range for vegetarians. Inconsistent re enforcing guests using sanitizer and wearing masks in buffet location. Room beds were comfortable.

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear V4340YVlorrainec, Thank you for taking the time to leave your feedback after your recent stay with us. I am dissapointed to read your comments and would like to apologise for the issues you encountered during your stay. Our aim is always to ensure all of our guests leave the hotel happy and if we are made aware at the time of any issues, we would of course resolve these for you, I'm sorry we didnt have the opportunity to do this for you at the time. Our check in time is from 2.00pm onwards. Sometimes, this is delayed for our arriving guests due to previous guests checking out late, which delays our Housekeeping Team entering the bedrooms to service them for the next guest. As there are currently additional cleaning measures in place, to protect our guests and our team, this service time can sometimes be longer than usual. We would always try and check our guests into an available, clean room on their arrival but depending on how busy the hotel is and the specific guest requirements, there sometimes may not be the opportunity to do so. Please accept my apologies for the check in delay that you encountered. I'm very sorry that you were unhappy with our breakfast offering. We have a full breakfast menu in place including continental items, with many being vegetarian options. We also offer vegetarian meat alternatives. Throughout the pandemic we have worked closely with the local council's covid regulatory team who visit our premises regularly to inspect our measures and procedures along with the local community police. In addition to this, we have been independently verified as Safe to Trade by Shield Safety Group's Safe to Trade Covid Compliance Scheme. This was even mentioned in the local newspaper last year, we are incredibly proud of the level of covid compliance that we have achieved and work hard to balance this with ensuring the comfort and relaxation of our guests. We have moved our breakfast buffet out of our restaurant and into our adjacent function room to allow guests the space to be able to remain socially distant, we have also provided sanitiser and disposable gloves which must be worn by all guests when selecting items from the buffet, including milk and sugar. Face coverings are of course to be worn in all areas of the hotel, except if seated for the purpose of eating or drinking. We issue friendly reminders to guests who do not comply with these rules and have worked hard to uphold high standards of cleanliness and compliance in all areas throughout the pandemic. Thank you for your positive comments on our Fitness Suite and the comfortable beds. Your comments have been taken on board and we will always ensure that we are improving our guest experience. I do hope to welcome you back to the hotel once again in the future. Kind regards, Chris Osborne General Manager

"Spa retreat- day visit"

2
User 02/06/2021

We visited southcrest manor hotel for a spa visit, for the day. We hadnt visited this place before but we attended to reception to check in and were told to just follow the coridor/down the stairs to the spa area, noone showed us where to go or what the day would consit of. So we were left walking around having to figure out where to go and start off our spa experience. (The lady in the beauty room Rachel was amazing, so friendlyand did an amazing job at our treatments and making us feel relaxed. She showed us where to go initially, but this should of been explained at the main reception by the duty manager when we first arrived).... There was only one hot tub and when we got there there were already people in and as soon as they come out we were left to go straight in. Outside by the hot tub and outside the beauty room, the grounds were a bit of a mess, dead leaves, the slabs were filthy, there were hanging baskets around with dead plants hanging out of them bone dry. The garden was not looked after. This area would be beautiful and so relaxing if there was table and chairs as the sun was shining all day for us, but nowhere to sit... The laura ashley tea room was stunning decor, but the food and customer service was very very poor. We had one lot of tea/coffee the whole time we were there for afternoon tea, we were handed our afternoon tea on a 3 tier stand with a massive hair hanging over the sandwiches, we told the staff, he pulled the hair off, threw it on the floor, appologised but only took the plate that the hair was on to replace, didnt take the whole tier stand. The milkleft floaters in our teas, which they did change after we told them, but we just didnt get anyone come back to us to see if we needed more drinks or anythin else after. So had one lot for the 2 hours we were there... We really cant fault Rachel the beautician, she really made our spa experience special, very chatty friendly and did a fantastic job for us. Just a shame about everythin else we experienced. I know with covid its been hard but there just didnt seen to be any staff around to help or assist us... the only person who kept checking on us even in the relaxation room was Rachel the beautician.

"Lovely surroundings in quiet area.."

4
allisonleigh2021, Kent, United Kingdom 01/06/2021

Quality stay. Room clean and had a really lovely view of gardens. No issues throughout our stay. Easy reach of Warwick and Stratford upon avon. Gym and hot tub available. Breakfast in relaxing environment. No aircon and bed a little hard for us All staff kind and helpful

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear allisonleigh2021, Thank you so much for sharing a wonderful review of your stay with us. We're delighted to see you enjoyed such a quality stay and found your room clean with lovely views. We're pleased you found our location the perfect base to explore Warwick and Stratford, and we hope you return soon so you can explore the many other places and attractions to visit near us. We will also pass your kind comments regarding the kind and helpful staff onto the team - they will be delighted! Kind Regards Chris Osborne General Manager

"Pamper break"

5
debandchris333, Birmingham, United Kingdom 01/06/2021

Would recommend staying here - very friendly, helpful, clean. Great room - everything you need. Hairdryer didn't work - replaced it straight away. Lovely food - afternoon tea spot on - evening meal lovely - breakfast was good - plenty to choose from - full english, cereals, toast, croissants, orange juice, tea, coffee. Enjoyed hot tub and treatments with Rachel. Would definitely go again!

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear debandchris333, Thank you for taking the time to share your wonderful Pamper Break experience with us. We're so pleased with your recommendation and that you found all elements of your stay to your complete satisfaction! Your comments regarding the food, your bedroom, your treatments and the staff will be passed onto them, they will be so pleased with the feedback. We will look forward to welcoming you back to stay with us again soon. Kind Regards Chris Osborne General Manager

"DO NOT STAY HERE"

1
Karl W, West Midlands, United Kingdom 31/05/2021

Bed was uncomfortable, there was wet towels in the cupboard. Condom wrappers in the draw, broken glass on the floor. We had to wait a hour at the restaurant for drink order, then another 30minutes for our food order, then they diddnt have much to order. Rude management and staf. Booking.com stated you diddnt have to book the hot tub but the hotel said we did, and was booked till 3pm the day but from our hotel room the hot tub was available all night. Won't be staying there again.

"Great value and accommodation, highly recommended"

5
User 26/05/2021

Ease of booking, polite and professional staff. My stay at the Southcrest Hotel was very enjoyable. Clean, well appointed rooms. Very nice and great value breakfast. The location of the hotel is just outside of Redditch along a beautiful entrance. The facilities are very nice. Booking in and out was very efficient.

"Lovely Hotel will be staying again"

5
Sarah G, Bath, United Kingdom 23/05/2021

We come to Redditch a number of times a year. This is the first time we have stayed at this hotel as our usual one was fully booked. But to be fair think we may be staying here again. The room was modern, clean and had everything you needed. The staff were friendly, polite and couldn't do enough for you. Unfortunately we did not plan enough ahead so did not get to use the on site spa facilities that were complimentary for guests staying the hotel. We had a meal in the dining room on our first evening which again was excellent. We were pleasantly surprised at the buffet breakfast again excellent. Because of all the trees around the grounds it does feel like you are in the middle of nowhere which is also an excellent point for this hotel. We will definitely be staying here again but will be planning a bit more ahead so that we can enjoy the full facilities on offer at this hotel.

"Relaxing mini break"

5
MariaS827, England, United Kingdom 23/05/2021

We had an overnight stay at Southcrest Manor Hotel; we upgraded to an executive bedroom and it was very spacious, with good facilities. We had dinner on arrival, with breakfast and afternoon tea the following day, and the food was nice, albeit a reduced menu being offered, possibly due to the current situation around restrictions. The beauty rooms located in the hotel offered treatments and use of the sauna and a hot tub, and we felt pampered with the massages and facials we chose; our therapist was both very skilled and knowledgeable. We would recommend an indulgence in a mini break at Southcrest Manor Hotel to recharge your batteries in tranquil, natural surroundings away from the noisy hustle and bustle of city life.

"Fantastic stay"

5
lisabE6608KF, Walsall, United Kingdom 23/05/2021

We had such a great stay at Southcrsst Manor. The decor in the hotel was lovely, the staff were very helpful, the massage was amazing and the food was second to none - it was presented really nicely and there was plenty of it. We had a spa package which included afternoon tea, 3 course evening meal with Prosecco, 1 hour spa treatment and breakfast. It was excellent value for money. In fact, the only thing i can criticise was the lack of drinking water!

"Nice hotel"

5
User 12/05/2021

Although slightly dated, the room was clean and comfortable. Despite Covid, they provided a hot breakfast (Veggie sausage sandwich, crossiant and jam, fruit salad and orange juice. A huge shout out to the Receptionist, Shannon for helping me with my lost earring.

Chris Osborne, General Manager at The Southcrest Manor Hotel, responded to this review
Dear Dyljasp13, Thank you so much for taking the time to share your review of your stay with us. We are delighted to see that you found the hotel clean and comfortable, and that you loved your breakfast. It's also lovely to see how helpful Shannon was with your lost earring, and we're so pleased you were reunited! We will look forward to welcoming you back to stay with us again soon. Kind Regards Chris Osborne

"Overnight stay while moving home "

5
knit9purl25, Solihull, United Kingdom 11/05/2021

All staff followed Covid rules, so we felt very safe. Check in and out was very efficient. Rooms very comfortable and clean. Ate evening meal and breakfast in our room. Alfresco dinning was available but the weather was bad. Would like to return after Covid restrictions have been lifted to try their afternoon tea in the Laura Ashley Tearoom.

"Igloo for 6 "

5
User 04/05/2021

We had such an amazing time in such a pretty igloo overlooking the gardens. The servers were attentive and we were plenty warm enough surrounded by heaters and blankets. The fairy lights were adorable and the mezze menu was delicious. There was so much food we all had doggy bags to take home! A fantastic night.

"Igloo evening"

5
SCuzick, Redditch, United Kingdom 26/04/2021

I booked an igloo with 5 friends for mezze and prosecco. We had a great evening, it was covid safe, as we are still only permitted to meet outside, but cosy, with comfortable chairs and nice faux fur throws, and pretty fairy lights. The mezze board was huge, lovely selection of breads, meats. Cheeses, dips, nuts and Olives. It was all fresh and the breads arrived warm. There was so much we took doggy bags home. I would highly recommend. Friendly helpful staff too.

"Relaxing igloo evening with real life humans!"

5
User 26/04/2021

For our 1st evening out together after lockdown, me and 5 friends chose the Southcrest Manor igloo package. We were looked after by Alan and it was very relaxing, I must say. The igloo is kitted out with cuddly throws and twinkly lights, which were very pretty when it went dark. For food, we had a savoury mezze board and a dessert mezze board, which were beautifully presented and really lovely. The package includes half a bottle of prosecco each, but you can obviously order other drinks too. We would definitely recommend the Southcrest Igloo.

"Excellent Hotel and Staff"

5
P J Q, DONCASTER, SOUTH YORKSHIRE, United Kingdom 31/03/2021

We stayed 27th and 28th March while our daughter had a procedure at Burcot Hall Hospital. Can't speak to highly of the Hotel and Staff excellent grounds would definetly recommend Phil & Chrissy Doncaster

"Absolutely love it here "

5
Becky_195870, Penygroes, United Kingdom 22/03/2021

Stayed here for a second time .the room we stayed in was a family room ,it was very spacious everything needed for a family Warm welcome off staff .Thankyou Jake and Shannon for looking after us in these dark times . Already booked again for next month !

"Clean friendly and COVID safe"

4
derekw23, Suffolk, United Kingdom 25/02/2021

Two nights for business. Covid restrictions apply do a bit tied to the room but the room was comfy and clean. Room service was ok food fine. Tv wasn't working so used my phone - WiFi was fine. Shower average. Breakfast bag ok but bacon very salty and bun awful! Parking good. I will stay again. Staff friendly. Good value for money

"Brilliant, safe, friendly stay"

5
User 10/02/2021

I stayed at the southcrest manor with my partner for a close family funeral. The staff at the hotel were fabulous! They couldn't do enough to help us. It had been a tough emotional day, the check in process was easy and not stressful, they upgraded our room. The room was beautiful, just what we needed after a hard day. The bed was comfy and the bath was relaxing! Breakfast was great and good value. They bought us tea, filtered coffee to our room in the morning too. Thankyou for making our stay easy and welcoming under the circumstances- I would definitely recommend and stay again!

"clean and save"

5
User 05/02/2021

Hotel very clean, lovely room with plenty of tea/coffee. Staff were very helpful I called hotel before booking and was reassured about the hotel and my stay ,this helped enormously, and same person on reception when I checked in which was nice. It was a very comfortable stay and I felt save.

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