Southcrest Manor Hotel, BW Signature Collection

Lovely hotel with beautiful gardens.the staff were really good and helpful.only downside was for some reason music was played in the bar all through the night and we were in the room above the bar so made for a poor night's sleep which was ashame as everything else was spot on,I recommend this hotel but please turn off the music in the bar through the night,it's not really needed at 3am

Just returned from a Travelzoo deal at this hotel. 2 nights stay and I can honestly say the hotel is beautiful. Rooms were clean and ours was superior with enormous bed. The staff in the hotel from reception bar restaurant staff all very friendly and welcoming the service from all was fantastic. The food here was really some of the best food I have had we all had different meals and we all thoroughly enjoyed everything we ate. I would definitely return to this hotel and recommend it to others too. I always say a hotel is only as good as its staff I give this hotel and staff 100%

A little dated areas could do with a spruce up and a dust windows in the restaurant being a prime example. Hot water requires immediate attention in certain rooms

We had a lovely Visit at the Southcrest Manor Hotel for Afternoon Tea. Was a Spur of the moment decision and booking was easy. All of the Staff on the day were polite and helpful especially with the re filling of the Tea pot!, the loose tea is a great touch and adds to the ceremony of it all ! . There was a great variety on the savory side of things and the balance of the cake and other treats was very good. The Laura Ashley room is wonderful setting and felt very calming and special, we did say we would all return for another visit soon, thank you.

Visited this hotel for a Sunday Lunch. Was a bit concerned initially as there were several functions taking place but we were looked after very well by a charming waitress. The meal was really lovely and the desserts - well, what can I say, they were enormous and delicious. Will be returning there as soon as we can.

Stayed here Thursday night, place was not easy to find beign down a side road. Signage needs improving. Place has a great view and a reasonable ammount of parking although bays are tight Reception was speedy and efficient, the room was small and a little too warm no air con . Beds comfy. Did not eat here as prices looked high

What an enchanting hotel with a style that has had some history. There is a calming aura there and I am quite sure that the friendly staff has a lot to do with that quality. I must especially thank Claire working on the desk for taking care of my pc that I had mistakenly left behind, hidden in our room. She was so careful to look after that until I could return to collect it.

We really enjoyed our stay at Southcrest Manor. As check in was early - from 2pm we decided to arrive for 1pm and enjoyed the excellent 3 course fixed price menu lunch menu. The staff were efficient and friendly. We then checked in to our room which was comfortable and spotlessly clean. Breakfast the following morning was also very good, my husband especially enjoyed the sausages. We will definitely be staying again when visiting family in the area.

We came up for a nice spa quiet weekend with me and my friend we have lovely treatments we had . The hotel was a bit dated the room was nice, but but the shower was not very powerful and very drippy and when you wanted to put it on high, it was too hot unfortunately we couldn't stay due to family matters .The value was okay. The food was good. The staff were lovely. But due to a wedding, it was very loud so we couldn't hear each other as we didn't know there was going to be the event on the time that I booked.

What a fantastic wedding facilitated by Kay and the entire team. Highly recommended, value for money. Great quality and top service from the planning stage to completion. Wonderful 100%.

Location is good ...good car park .atmosphere is great .nice friendly staff. Clean hotel ...rooms really nice apart from shower screen was very small..water was spraying everywhere

We just had our wedding here and it was exceptional! The staff were so attentive and made our wedding look beautiful! The food was amazing and nothing was too much trouble. I highly recommend a wedding here and the team take the worry and stress away

Just back from an amazing stay here and will definitely be recommending to family and friends. Location is just minutes from the motorway which for us was key, however you'd never know it as the location is so peaceful. We managed to spot a host of wildlife in the gardens including foxes, squirrels, a woodpecker, and the kids enjoyed exploring the woodlands and surprise pond that back on to the hotel gardens. Breakfast was superb and a huge choice, ate way more than we should have on both days. We only ate at the hotel once in the evening but both the food and service was excellent, the staff in general couldn't do enough for you and were so friendly. We're looking forward to coming back and enjoying a Savoury Picnic Bench next time we stay!

We got married at Southcrest Manor in July and the whole day was amazing from start to finish. The staff worked so hard to make sure everything ran smoothly on the day and everything was perfect. A big thank you to Kay who was fantastic from our first meeting onwards with planning the whole day The hotel and grounds are beautiful and would highly recommend to anyone considering getting married here

Attended an organised Sunday Lunch for 60 people .Welcome was very good and enjoyable in the garden setting. When seated for the meal, there were 6 tables. I with my party was on table 6 near the kitchen We were the last table to be served for each course. My starter, like many others was fish goujons. They were baked hard with a batter covering which could not be cut but had to be smashed the hake inside was dry and tasteless. Totally inedible. My main course was a trio of beef, turkey and Gammon. This was cold when served to my table, and had with it a large Yorkshire pudding which was baked even .harder than the goujons. It was impossible to cut let alone consume. The accompanying cauliflower cheese was a mush also inedible. Needless to say I left 80% of the meal. The only redeeming course was the sweet which was very good and I enjoyed. Many in my party also had to leave most of their starter and main course, and there was general dismay at the meal set before them. This I believe was due to my table being served last. The food had been plated up and left under heat until it was our turn to be served Meanwhile it baked harder and harder Unfortunately this spoiled the afternoon for us. The offer of being served something of the standard menu was a non starter as this was an organised meal and event for our whole party and could not keep the other members waiting while they served up something edible..to replace the first hard baked offering. The apologies we received were all well and good but did nothing to redeem the disappointment and hunger we all felt. A visit to the South Crest Manor Hotel and a meal that are best forgotten and not to be repeated.

Sadly an awful experience from start to finish. It was a large event with 6 tables of 10 guests. We waited ages for the food which should have been served at 1.15. The starter of hake goujons were dry and overbaked to the extent that you couldn't put your fork into them. Several members of our table were not able to eat them, some being burnt black. Then, one member on our table was served and had finished his main course before any of the others were served, which was really awkward for him not being able to join in conversation. The staff were off hand about the service. When the main courses arrived, the roast was processed meat, thinly sliced (like you'd get to put in your sandwiches). The roast potatoes were rock hard and as another member on our table said, you'd need a pneumatic drill to get through, cauliflower cheese burnt but completely cold, Yorkshire puddings overcooked, hard and just disgusting. When we pointed the problems out, I was told no body else had complained as if I was the problem, by the waitress in charge. Five other people on my table chipped in to say none of it was edible and they also all left their meal, including a vegetarian option, again over baked and with no flavour. I was offered to choose something else from the menu but told the kitchen were busy and the wait would be approx 20 to 30 munutes and that others would be served desserts. We all declined but left meals untouched. I was made to feel like the problem. We asked to see the 'chef' but again we were declined. THEN (as if it couldn't get any worse) they served dessert to two of our members whilst the others waited (at least 10 minutes) but were served coffee and hot drinks. I asked to have coffee after dessert to be told that she was serving now and would I like her to pour. I said again, no, because it would be cold and I wanted it after dessert. Dessert was passable. The food was £39 for 3 pre chosen courses and coffee but really not what you would expect for that price. The food was diabolical but the staff rude and smug. Please, if you are thinking of going here, think again. The whole lovely experience of being with close friends was ruined. There were lots of young staff, all dressed for the part but looked as if they had no training and might have been temporary staff called in for the event. They certainly didn't care that the food was awful and just said they would pass comments on. Not really a resolution...

We used the hotel for a workplace pensioners' reunion, with about 60 people attending the evening event involving a finger buffet and drinks and, of course, much reminiscing. Without exception, the hotel staff were friendly and helpful. The food was excellent, with any dietary requirements catered for. A constructive planning meeting with hotel management ensured that everything ran smoothly. The hotel ensured that they understood fully what we wanted and then delivered it on the night. The administrative arrangements were all straightforward. The event was a great success, with many favourable comments from those attending. The hotel is clearly experienced in catering for this type of event and their friendly professionalism was much appreciated. John R.

I stayed here on an exceedingly hot night and the room was far too hot to sleep but one can't blame the hotel entirely for this. The small fan provided was totally inadequate for the job. One couldn't open the windows late at night to try and get cool air because of noise coming from wedding guests outside. Bar service was extremely slow, food 'average' and some of the common areas and rooms could do with updating. It is well located for Redditch station and central Redditch station is is adjacent to woodland so a very pleasant spot. So, overall I would describe my stay as 'average'

Amazing stay, hotel was spotless and very well maintained, the staff were lovely, friendly and nothing was to much trouble! We had a standard room, which was spacious and had what we needed, dont be fooled by the picture online, the standard room has plenty of room around the bed! We ate in the restaurant for dinner, staff couldnt do enough, good selection on menu and food was delicious! We had breakfast included, a self service buffet with plenty of choice, hot food and cereals, fruit etc, food was very tasty and replenished regularly. The grounds..what can I say? Just stunning, sat on the terrace overlooking the garden was a real treat and there are walks through the grounds that are lovely..in all I would highly recommend this hotel and we shall definitely be returning, its a couple of minutes from Redditch Town centre but you'd never know, it feels like a country retreat..a huge thank you to all the wonderful staff for making our stay relaxed and calming..we paid £72.80 including breakfast and it was worth every penny and more!

Great experience at Southcrest Manor. The room was a very good size, with everything that was needed for our visit. We ate in the bar both nights and the food was very good with an excellent choice. The breakfast at the hotel was very good, with a very good choice of options. The staff were very attentive and could not do enough for you. We will be staying here again in the future. Thank you again all.

Our birthday party involved use of the Function room, bedrooms, food and DJ. The whole family commented on the levels of service and quality. The party went onto midnight and most never stopped dancing. A big thank you to Kay and the team.

We got married at Southcrest Manor Hotel on 20th June, and we honestly couldn't have asked for a more perfect day. From the very beginning, the whole team was fantastic, and everything was so well organised. Every member of staff we encountered throughout the weekend was incredibly friendly, professional, and accommodating. So many of our guests commented on how welcoming and attentive everyone was, which really helped make the day feel extra special. The food was absolutely delicious, with so many guests telling us how much they enjoyed every course. It's clear that a huge amount of care and attention goes into everything they do. Everyone worked so hard behind the scenes to make sure everything ran smoothly. We felt completely looked after throughout the planning process and on the day itself, allowing us to relax and enjoy every moment. We have the most amazing memories of our wedding and are so grateful to everyone at Southcrest Manor Hotel for making our day so memorable. We wouldn't hesitate to recommend this venue to anyone looking for a beautiful place to get married.

The room that I was given looked out to a 10ft high wall that was less than a yard from the window. Had to wait over 10 minutes for staff to come to reception to give me the room key. Bed not made properly, sheets come loose over night. Advertises as high end, not in my experience

We had our wedding here on 13.06.26 and Kay and Jordan and the team were fantastic from start to finish , the lead up to the wedding Kay knew what she was doing and communicated well and then on the day from start to finish literally they did not fail me and my husband very attentive and communicated well If your thinking about it do it the grounds are beautiful and couldn't fault

We had our wedding here on 6/6/26 Wow perfect day with amazing memories The team were amazing supporting our every need. Kay lilley wedding coordinator ensured every single part of our day was covered and we will be eternally grateful for her helping us make our dreams come true ! Highly recommend this venue

Very reasonable priced hotel. Lovely efficient staff. Attractive restaurant, bar, conservatory and rear garden. Good breakfast and dinner choices. Nice food

The staff were amazing, attentive, helpful and welcoming. We really feel they made our stay. We met there because of location and would go out of our way to go back.

We recently had a spa day that was gifted by our children and, having read a number of negative reviews beforehand, I have to say the experience was much better than expected overall. The spa itself was relaxing and the treatments were enjoyable, although not quite as good as others we've had elsewhere. That said, some of the staff we encountered during the day were not particularly friendly, which did detract slightly from the experience. The highlight of the visit was definitely the afternoon tea, which was absolutely perfect. A special mention goes to Lesley, who served us wonderfully throughout. She was friendly, courteous, attentive, and really made us feel welcome. Her excellent service made a big difference to our day and left us with a very positive impression overall.

I don't even know where to start! We held our wedding here on 9th May 2026 and it was absolutely perfect from start to finish! We had a civil ceremony and evening reception both held within the hotel. So first of all massive shout to Kay who organised the whole thing for us. She was so attentive and when you had your meeting with her it almost felt like chatting to a friend. She listened to what we wanted and absolutely delivered. We upgraded to the " from the grill " buffet and the food was phenomenal! All our guests commented on how lovely the food was! This buffet also catered well for vegetarians which can be quite difficult with BBQ food! The DJ was fab! He took requests all night and nothing was too much bother. The rooms were beautiful and clean and they also included breakfast which again was stunning! Massive shout out to the bar staff also as we are big drinkers and they kept those drinks flowing for us. Jordan was also amazing and she helped co-ordinate the day for us and made sure everyone was where they should be. It was honestly the best day of our lives! We had the best time and so did our guests. I would recommend this venue to absolutely anyone! Even if you just want to pop in for lunch or dinner you will not be disappointed going by the food we were served. Just absolutely perfect in every way. Thank you all for the fantastic job you do!

We booked 2 executive rooms, which overlooked the busy and noisy car park. The pillows were hard and uncomfortable, the duvet wasn't great either and very light. Evening meal was poor with undercooked chips. Breakfast was a typical buffet with poor quality produce.

Recently stayed for 2 nights in a double room. The entrance, foyer and dining areas are lovely with great views. Staff friendly although had to find them on a couple of occasions. Clearly not enough staff. As this is a Best Western Finest Collection hotel I expected the rooms to be of a high standard. Very rough around the edges, our double bed was actually two singles, attached together with the loudest velcro ever. Each time you moved or sat down it made a noise. The room hadn't been dusted for a while, toilet wasn't clean and for some reason the kettle etc was hidden in a cupboard. The kettle had old water in it. The room smelt musty when entering probably due to the bathroom and poor ventilation. Various stains on the one chair provided and on the carpet. For a Finest Collection hotel this was not their finest. I'm sure there are superior rooms that are fabulous, but a standard room should still have some basic attention to detail.

We recently held our wedding ceremony and party at Southcrest Manor. We'd explored a few other venues beforehand but decided upon Southcrest due to the warmth, attention to detail and professionalism of Kay. Throughout our planning journey Kay was on hand to answer all manner of questions and put our mind at ease, and this continued right up until the day. The Venue was exactly what we were needed and all our needs were catered to, with quality products, and supply links & recommendations. The staff on the day were brilliant; in addition to Kay - Sophie, Jordan and Taylor all went out of their way to make sure everything went exactly as planned. The bar staff did an amazing job, ensuring service was swift and friendly throughout. The entire team really are a credit to the venue, and we cannot thank them enough for all their help making our day special and one we won't forget. We would definitely recommend the Venue for anyone else looking to hold a ceremony.

Great place to stay, good size room, clean and decent breakfast. In the photos are obvious the nicer rooms but the bathroom did matched the photos🙂 Only mention, the doors are not at all soundproof and could hear everything from the hallway. The staff was nice and helpful.

I stayed in an executive room for a couple of nights. Very comfy bed and well decorated room. Tassimo coffee, biscuits and complimentary water provided. Spotless bathroom. Yes the hot water does take a while to come through but there is an explanation (old hotel and the boiler right at the other end) and I had a nicely hot bath! Buffet hot and cold breakfast was lovely and plentiful (kept me going until dinner!) and the staff are all very friendly and welcoming. I had some lovely communications with Nicola via email before and after my stay who was very helpful. Would happily stay here again (especially as I want to explore the grounds which I didn't get the chance to).

What a fabulous place to hold an event, the staff where all extremely helpful and couldn't do enough for us. Special shout out to Kay & her team, would highly recommend.

We visited Southcrest Manor hotel on Saturday 18th April 2026, we booked a spa package with overnight stay, this included use of the hot tub, 2 treatments each and breakfast. Starting with our spa experience…. Hot tub was perfect then the treatment, me and my partner was in the same room both having massage, 2 young girls who were doing our treatment started laughing half way through treatment, and both texting on there phones to each other which I found really unprofessional, that ruined our stay! Had dinner in the restaurant a lovely tall lady with dark hair, didn't catch her name was lovely she was also on the desk when we checked out in the morning.

We had our wedding here at the beginning of April and it was amazing. Kay helped with every detail of our wedding and was also there on the day to help. The staff were all fantastic, especially Jordan and Erin who were there to help and answer any questions the day before and the day of the wedding. I would highly recommend this hotel.

This hotel is absolutely beautiful. We hired a function room for a gathering for a celebration of life. The food was delicious. The service was fantastic and Kay was so Professional. Her help and communication was outstanding. Kay certainly looked after us which was lovely. Would definitely recommend this hotel and we will be returning very soon as the afternoon teas looked very tasty! Thank you Kay for everything xx

We booked our wedding reception here after we had a Las Vegas ceremony. Kay was absolutely brilliant at helping us plan how we wanted the evening to go. We were able to have 53 people including bride and groom and the room was a lovely setting. The DJ was fantastic and nailed the music, we were also able to play our vegas ceremony on his screen and photos afterwards. Rooms were lovely and breakfast was really good with lots of choice. Fully recommend

The hotel was lovely, rooms a bit dated and need some TLC, but bed really comfy. Not sure I would call the spa a spa, no swimming pool, a dirty hot tub and changing rooms where you couldn't swing a cat. Had a massage, which was ok. Then had my nails done, did not set, had to peel them off as awful. Staff didn't seem to care, really weird attitude. Communication was poor. Would return to the hotel, but think they should give up on calling it a spa hotel. Bar staff and restaurant staff very good. Sad the spa experience let the hotel down.

We recently held the annual dinner for our cycling club at Southcrest Manor, which was attended by 40 people, most of whom stayed over. From the initial contact with Helen back in July 2025 through to the dinner at the end of February 2026, Helen and her colleagues did a brilliant job, from reserving rooms for guests staying over, to planning the evening and making sure that everything ran smoothly. On the day the staff were really helpful in arranging the room layout and very responsive to our requests. Everybody involved had a very positive attitude and nothing was too much trouble. The hotel was ideal for a function of this size as it's not too large and both the bar, where we congregated for pre-dinner drinks, and the Auxerre Suite, where we had dinner, were perfect. Unusually for a function of this size there was a 3 course dinner with 4 choices for each course, which had to be selected in advance. The food was very good and, despite different dishes for each course, the service was first-class - better than many other functions I have attended where there is a set menu! Everything was great, from the function room to the bedrooms, the food and the service and everybody has been very complimentary about the evening and their visit to Southcrest Manor Hotel. I will certainly be recommending that we return for the annual dinner next year.

The hotel was good Rooms were clean and warm Function room was great, breakfast & Dinner were good. Evening meal was very posh. Initial feedback from engineers and mentors was really positive, everyone seemed to like the venue.

Easy parking, easy to book. Good food and bar Friendly and helpful staff Quiet and comfortable room

Room was small, basic and tired. The beds were uncomfy and the linen a bit rubbish to be honest. Staff OK. Breakfast was OK, but the coffee was really bad. When I spoke to a lady about it she said it was the powdered milk, others had complained and they were trying to sort it out. They knew, it hadn't been fixed. Gym and sauna a nice addition. Too expensive for what you get.

We recently hosted our corporate event and were extremely impressed with the overall experience. The staff were outstanding — friendly, attentive, and always willing to help, with nothing ever seeming too much trouble. The food was lovely and plentiful, offering great variety and quality that was appreciated by all attendees. The room itself was very well planned out, providing a comfortable, clean and professional environment with all the necessary equipment in place to run our day smoothly. Overall, everything came together perfectly, making for a seamless and enjoyable event. We would happily recommend this venue for any corporate function.

Back in October we hosted my step-mum's surprise 60th birthday at Southcrest Manor Hotel, and I honestly can't praise the team enough. From the very beginning, Kay, who organised the event, was outstanding. She was friendly, professional, and no request was ever too much trouble. Right up until the day itself, she was always at the end of the phone or responding quickly to emails, which made the whole planning process feel smooth and stress-free. On the evening, everything ran perfectly. Although I can't remember the name of the host coordinating the room, cake, and the big surprise entrance, he was absolutely brilliant. The timing, the organisation, the way Joy was brought into the room — it all ran so seamlessly. Pulling off a surprise like that takes real attention to detail, and they nailed it. We also stayed overnight, and the rooms were immaculate. Dad and Joy had a superior room, and it made the occasion feel even more special. It was the perfect touch after such an emotional and joyful evening. Breakfast the next morning was excellent and rounded off the celebration beautifully. Most importantly, this night has made a lasting impression on Joy that she'll carry for life. That's something you can't put a price on. A huge thank you to the entire team — we wouldn't hesitate to recommend Southcrest Manor for any special occasion.

This was our first visit to the Southcrest Manor and had high expectations as it is marked as a 4star. We did not stay at the hotel so can not comment on the rooms or facilities. We just booked for Sunday Lunch, but were left disappointed. The food was plentiful and served hot, so no complaints with the food as it was more than enough. It was actually the seating in the dining room and the bar area/conservatory. The restaurant chairs need addressing, they were quite badly stained and needed to be resprung or repadded, it was like sitting in a hole and felt far to low for the height of the table. Not what i would expect for a 4star. The decor was lovely in a Laura Ashley style as was the conservatory, but again the seating looked dirty and shabby. One of the chairs had a broken leg which was very noticeable. The views over the gardens were lovely from the conservatory and a nice relaxing place to sit but on quite shabby furniture. I understand public areas in hotels get a lot of use but for a grading of 4star i was expecting much more.

We got married here on the 24th January I can honestly say we can't fault the place, Kay the wedding coordinator has been fabulous from start to finish met all our needs and more!! The staff are all amazing too nothing too much trouble, we had a wedding with 64 guests and nearly all stopped over! They all commented on how lovely the wedding staff and rooms were no one had a bad word to say ! If you're thinking of booking this for your special day you will not be disappointed!! Thank you to you all ❤️

Spent night at hotel jan 2026 had room 204 ,Told at reception on arrival hot work takes a while to come through, shower cold had luke warm bath in the end,,bed comfortable room ok,breakfast luke warm and hotel needs TLC specially stains on several chairs in dinning room. Told reception of no hot water on check out.

We booked this hotel as a short getaway for just the two of us as it seemed to offer countryside tranquility about an hour away from home. Check in staff were friendly. We entered our car registration number in to get free parking. We were surprised we needed to give £20 as a pre authentication for our stay and it can take up to ten days to refund this after our visit if we don't use it A pleasant hotel at first glance, boasting 4 stars so our expectations were high and unfortunately short lived in the bedroom! The room we were in was at the end of a corridor. It had obviously not been used for the while. The water gurgled and blasted through the bathroom tap when it was switched on. The shower head leaked profucly from both ends of the hose and the shower head. Water splashed far beyond to glass side to the floor when in the shower and there was a great lack of water pressure due to the leaking hose and head. On the plus side the small bottles of shampoo and shower gel were great products. We had to ask for more as one small bottle of each wasn't enough for two of us for two nights. The toilet seat was not the right fit for the toilet and far too small. Old electric heating didn't seem to generate heat,, however I don't like a hot room so this suited me. The walls are marked, needing a good wipe and repaint. A beautiful view of woodland from the window, and the dawn chorus to listen to were lovely. Pity you can hear what sounds like motorway traffic from before 6am. Breakfast was in a lovely room with magnificent views. It was self serviced for continental however items were not clearly labelled and ingredients not listed on oat pots , muffins o pastries. Cross contamination was unavoidable with nuts out and spoons in front. We had to look for small plates and spoons. There was a good selection of jams and marmalade and sealed packeted waffles. Hot breakfast was cooked to order, which was nice as food is not going like warm like in hot buffets in other establishments. Breakfast order taken but was incorrect when arrived. Noone around to rectify this and waited a long time to get it. Bacon very dry, poached eggs solid, not at all runny. Noone around to ask to change it. Had asked for ham and cheese with my continental but it never arrived a all. Very friendly and knowledgeable staff, keen to help.us enjoy our stay. They told us about walking in the grounds and surrounding area and a pond which would have been an old boat house years ago.

We booked our superior room for one night to attend a funeral. We were looking for somewhere just to sleep. We were very surprised and of course pleased. The room was spotless and had a massive bed. It also had a bath which I love in a hotel. Breakfast was really nice and the view was lovely. It was also excellent value for money. If we visit for happier occasions we will definitely stay with you again

We stayed for new years Eve /Day , The room was very clean, tidy and warm on arrival , Bathroom was spotless.We slept very well in the Double bed .Breakfast on New year's Day was Hot ,Tasty and topped up regularly,my request for extra black pudding and fried bread arrived swiftly, We couldn't fault the Staff who were Very courteous and friendly considering the large Quantity of guests in the hotel , Will 100% be back in 2026

Came for our Christmas party, everyone had a fantastic time, food was lovely good size potions and the DJ was excellent with the added bonus of the snow machine.

Our stay was superb, this is a well maintained hotel. The staff. Are first rate. There was a lady. In the restaurant on our first night that went above and beyond my expectations. ( Maddie ) Thank you from the Jackson Party. The team leader on the Saturday was Taylor. He had full control and respect from his team. Also Two very hard working guys were Kay & Helen ( Santas Helpers.) brilliant these guys bought out many a smile. Keep up the good work Southcrest Manor. 5*

We had a lovely afternoon tea here for my husband's significant birthday. Lesley our server went above and beyond to make our first visit to the hotel a memorable one. Thank you

Had a very pleasant stay here. The hotel is only a few minutes drive from Redditch train station so is very conveniently located for train travellers. Bedroom was adequate for the stay. There were a few issues like bulbs not working but the handyman came immediately and fixed everything. Meals were good - I enjoyed seabass with vegetables and fruit salad for dinner and was pleased that vegetarians and non meat eaters were catered for at breakfast. The hotel has beautiful grounds but unfortunately it rained all the time I was there. It also has a small gym which I really appreciated.

We had our daughter's christening at Southcrest Manor and it was lovely. We ordered afternoon teas for everyone and everything was baked fresh and was extremely tasty. The staff were great, helpful and friendly. We would especially like to thank Kay for helping organising the event. We've had lots of compliments and wouldn't hesitate using the Southcrest Manor again.

What a lovely stay. A few minor issues which the staff dealt with in the best possible way. We will definitely go again. A clean well kept hotel with a beautiful dinning room. The food was good and a very good choice from two menus. We ate lunch and 2 evening meals there with no complaints. The cost of a bottle of wine was good in comparison to other hotels we stay at. Staff at most hotels are good but the staff here exceeded any other hotel we stay at once a month. The bar area had lovely views over the garden which due to the bad weather we were unable to use. No complaints at all so looking forward to our next visit.

Normally we have great visits here, my daughter doesn't live far so great location for a base. However, this last visit was very disappointing. Good bits were; Breakfast, always amazing Location Refunded some of our money as the room that we booked was not what we got. Staff as always were amazing and helpful. Bad bits; The room we had last time was literally cut in half, we needed this room as my partner is disabled They refurbished the room but left the old broken and dirty blinds up, and the old curtains that were too short for the windows. We went to call reception for room service and discovered the phone was not connected to anything and that there was a plug socket sized hole in the wall. The shower was useless and had hardly any power. The toilet was so high I couldn't touch the floor (I am only 5 foot), however, my partner is disabled and nearly 6 foot and it made him feel unsteady. We usually book while we are here for our next visit but we have decided to try somewhere else next time. Such a shame as it has got worse on every visit.

We had booked in here as an overnight stay prior to a long weekend at Warner's What an absolutely brilliant hotel Room was spacious and well provided for After returning after nipping out for a meal ,we had to move rooms albeit next door ,because of a mad wasp that was in attack mode The receptionist couldn't have been more helpful and gave us the key for next door ,which was a better room than originally allocated .(Thank you wasp) The breakfast in the morning was was absolutely superb with various options available from yogurt to your full English The staff and I mean all of them were polite and very helpful

I actually had a spa break on the Sunday and a business trip on the Monday. Having the spa treatments first was amazing, so relaxing and staff were fabulous 👌 Evening meal was a delight 😊

Stayed here for four nights on a work trip. My room was really cosy and had everything I needed. Slept great the first night, but not so much the others — might've been because I'm 6ft 4 and my feet stuck out the end of the bed. Not ideal. The room itself was very clean, but my colleague wasn't so lucky — his had some leftover “evidence” from the previous guest on the tables and toilet seat. Bit grim, but the staff sorted it quickly and even upgraded him, so fair play there. My curtain didn't quite cover the window, so I got an early wake-up from the sunrise every morning. More natural than an alarm clock, I suppose. Shower was fine but could do with more pressure — it just kind of sprinkles at you. Didn't end up eating in the restaurant after seeing the prices — I'm sure it's lovely, but £21 for a 12-inch pizza seemed optimistic. There's a decent kebab place and an Indian round the corner if you want something more down to earth. Breakfast was good, though oddly it was table service early in the week and buffet later on. Both were fine, and the room overlooks some nice gardens, so it's a pleasant start to the day. The gym's small and tucked away in a shed — enough for a basic workout but the dumbbells top out at 20kg, so bodybuilders might struggle. Overall, it's a cosy and convenient place that just needs a bit of sprucing up. I'd stay again — but maybe pack a sleep mask and a pair of shorter legs.

We had our wedding here and honestly we can not fault the team. Everything was absolutely perfect nothing was too much trouble. The day ran so smooth and we truly had nothing to do other than enjoy the day. The food was great and the guest were amazed with the service. Kay & the team we would highly recommend to everyone.

My room was a long way from reception and was up and down numerous flights of stairs! At night coming back I even tripped over a single stair and nearly fell. Typical four star sized double room which came with hot drink making facilities but no bottled water. Good sized bath, but only two small miniature shower gel bottles instead of the usual in shower shampoo dispenser. Free parking ang nice receptionist on arrival. Bedroom window open on arrival, but it would not shut fully however hard I tried. They take a £20 deposit on arrival. Overall impression was could do a lot better.

Very disappointed 3rd time we have stayed room not serviced no clean towels breakfast over cooked and hard chairs in dining room dirty and soiled seats staff unhelpful when we voiced concern staff member tried to argue with us and tried to say room service card was not on the door i even checked twice before we went out i informed staff we were going to a funeral

Booked adjoining rooms with my granddaughter and two friends. Both our rooms were in desperate need of a good clean, the dust was weeks old, chairs were covered in a velvet material that were filthy. When I called housekeeping I was told it was because we were in the old part of the hotel. There was a dreadful stench of sewage on our floor too, so much so it was coming into the bathrooms and we had to keep the bathroom door closed whilst we slept. However, the beds were comfortable and breakfast was enjoyable. Most of the staff were friendly and obliging.

We loved this hotel. The staff were fab, the rooms were just what you needed, the bar area and restaurant were warm and friendly. Would love to stay again x

Hi..... yesterday myself and three friends came to your hotel for an afternoon tea....to celebrate our friends 80th birthday....you even decorated a plate for her birthday!...we've never been before....well only one of us had before....we were in the Laura Ashley tea room I think?....well I just wanted to say how lovely it was....and the quiche!.....where do you get that lovely quiche....I wouldn't mind the recipe?.....or the supplier?..... So again....many thanks for a lovely food afternoon.... Kind Regards Chris

What a beautiful hotel and excellent value for money. The staff were lovely, rooms spacious and the breakfast was delicious. Amnish who worked on reception did a fantastic job to make us all feel welcome and well looked after during our stay. Thank you for having us.

I took my mum away for a birthday treat and came to the Southcrest Manor Hotel and what a fabulous place it is. The rooms are perfect and have everything you need and are spotlessly clean. What makes this hotel stand out though is its staff. The friendliest professional and caring team you could ever wish to meet. A special shout out to Erin who served us in the restaurant (the food was excellent by the way). They had an Ibiza Classics night on, and mum was in a room closest to the music, we kindly asked her to help get mums room changed and she went above and beyond to help us. She is a real asset to this business, another shout out to Becky who helped too. I would go back here in a heartbeat.

I booked a spa day for myself and my pregnant daughter before her due date time. Before booking I phoned them and asked what treatments my daughter could have. I was told all of them. When we got there we were told no sauna gym or hot tub. We had our 2 treatments starting at 9am and we were finished by 10.15am. I had my toes painted as one of the treatments and it was so bad, it was all over my skin. I went to reception to show them photos and also asking what time we were booked in for the afternoon tea. We had to sit around for an hour. The deputy manager did give me a bottle of Prosecco for free and gave me 25% back. But I was just very disappointed for my daughter.

I booked a beauty treatment for 23/9 at 17:40. At 15:15 this appointment was cancelled by email. No attempt was made to call me. I hadn't seen the email as it was sent to my personal account and I didn't see my emails after leaving work. Very dissapointed. I felt sorry for the young lady who had to deal with my disappointment, but this was my only availability within their current appointments before I go on holiday later this week, so no opportunity to re-book. Why do we supply a pho email number if it's not used?

Honestly the most wonderful experience. After being let down by somewhere else we booked here last minute and we were so impressed. A business that really cares about its customers - the service was just incredible. Absolutely everyone couldn't have done enough- reception, housekeeping, bar, restaurant, spa - amazing staff all round. There was a lot happening with several weddings on but we never felt like second class citizens. We had adjoining rooms which was fab, which were newly decorated. The package was amazing with 2 treatments and 3 courses in the restaurant and buffet breakfast. Nice food, great menu, generous allowance on the inclusive dinner. The only thing I'd suggest needs a bit of attention is the scrambled egg. But everything else was great. The hot tub is amazing and we were grateful for you letting us use it at 5pm. We had a wonderful celebration for my friends hen do and we will definitely be back. Thank you so much for your service - would definitely recommend - thank you

WEDDING OF THE YEAR 2025 - THANK YOU! We cannot thank wedding organiser Kay and her whole wonderful team of staff at south crest manor hotel enough for making our wedding weekend the best experience of our lives. I don't tend to do reviews but this time I felt it was really necessary. Being a same sex couple we were very cautious about where to have our wedding, but as my brother married his wife there a few years back I thought we could check it out, there is not one fault I can make about this hotel. We where made to feel welcome and supported throughout the whole journey, we where reassured with every single question, query, worry and Kay maintained professionalism to a high standard at all times, she is extremely organised and everything we expected went to plan and more. We had a large wedding party attend for the whole weekend so everyone kept the staff busy and everyone had the most amazing time and created the most beautiful memories of a lifetime. We have also stayed many weekends, attended after noon teas, evening dinners and just turned up for lunch when we feel and we are always made to feel welcome during the lead up to our wedding. South crest manor feels like a home from home environment for us. Nothing is too much for the staff they are always polite, attentive, kind and genuinely lovely people. The food is always cooked to a high standard and plentiful. There are a wide selection of drinks at the bar and room service is brilliant. The hotel decor is Laura Ashley throughout creating beautiful rooms throughout the whole hotel. I have stayed in many of the rooms at the hotel. The rooms are very homely and comfortable and clean, the cleaners are thorough and consistent. The wide variety of spa treatments are great and reasonably priced. The hot tub is a lovely touch after doing a session in the gym as well as the sauna. As for the grounds what can we say apart from WOW, absolutely stunning grounds, it is so lovely to sit outside and just look at the surroundings whilst having food and a drink or just having a nice stroll at any time of the day or night. Even if it's sunny or raining. I honestly cannot recommend this hotel enough to anyone whether it is to visit for the day, an hour or an over night stay, most definitely recommend a wedding or celebratory meal and or event it really is a perfect venue to create lovely memories with those you care about, Southcrest will make sure it is a day and or night to remember. As mentioned the staff can't do enough and nothing is too much for them. About to book our next weekend stay because we miss it!

We held my wife's 60th birthday party here. Can't fault it as we had a superb time. Staff were very helpful and we had the hot buffet which was excellent, enjoyed by all.

My husband and I got married here on 16.08.2025 and what a wonderful experience. We had regular meetings with Kay beforehand who put our mind at ease on how the day would run and went through all the options with us. She never once rushed us and was so accommodating to get us the day we wanted. She even helped us with some recommendations for wedding cake and decorations. The hotel have wedding packages which makes everything so much easier. We had guests with every dietary requirement you could think of and never once made to feel like it was a problem. Everything was handled very professionally. The hotel gave our guests a special rate for bedrooms inclusive of breakfast for the wedding which was amazing as we had a lot of out of town guests. There is a lovely big garden to take photographs and for the kids to have a run around. The staff were very friendly and accommodating, nothing was too much trouble especially Taylor who was in charge during the evening. He made sure everything ran smoothly and went above and beyond during the buffet which had several complicated requests from ourselves. Thank you very much to all the staff for making our day extra special <3 From Mr and Mrs Draghiciu-Ward :)

Had a 2 night break excellent value for money. Room clean and comfortable. Food very good. Staff friendly and helpful. Would definitely visit again.

My husband and I got married at the southcrest in 2021 and every year we return for our anniversary. Last night we had a meal there. Despite there being a wedding on this never inflicted on our quiet evening. Food was served very quickly and excellent. Erin our waitress was polite and professional, very friendly young lady. The staff were extremely buisy but all members had a smile and took the time to greet us. Exceptionally well run and managed team last night. Southcrest never fails to provide excellent service. We will return for many years to come. Mrs s Lee

Excellent stay had a room in the original part of the hotel which was lovely quiet and beautiful decor. Staff were friendly and the lady at the spa treatment was excellent too. Will be going back again. Thank you for a lovely birthday treat.

We had our wedding day ceremony and evening reception on the 11-7-2025. From the start Kay has been absolutely fantastic 👏 she made the whole process easy and enjoyable such a lovely lady 😊. Kept us informed and my emails any queries ect were always answered quickly. Wedding packages are very good value for money and the whole day went so smoothly the staff were fab. Had bed and breakfast included and the breakfast buffet was great. Thankyou to everyone for a lovely day beautiful scenery for photos also.

having stayed here a few times with work, I was there over the last weekend again. To say that this hotel has gone downhill would be an understatement in the room, I had 2 sets of lights that worked, the bathroom one and the bedside light. Whilst there was a switch for the main light in the room, it didnt work. The curtains dont fully meet in the middle, which isnt great, and the door to the room doesnt swing shut automatically when opened, it needed to be pushed shut. as for the bar, to have no cider on tap and no apple cider in bottles wasnt great either. as I was staying in a large group, we had to choose our meals for 3 nights a week beforehand. Thats not great, and neither was the choice. 4 starters to choose from, 1 of which was soup of the day, but no explanation as to what that might be, 4 mains and 4 desserts. If, like me, you are a fussy eater, it didnt leave alot of choice, and to eat the same main meal 3 nights running wasnt that enjoyable

We held our wedding reception at the hotel, all the way through this very important event, Kay the event's manager and her staff were kind, professional and very helpful in all aspects. I highly recommend this hotel

I lived and worked in Redditch. I joined the friends of the south crest woods and used the wood to train and enjoy the experience. It has been measured by a dedicated runner who used a measuring wheel and the wood has a few different routes and is animal friendly and has a protective community surrounding the bottom pond that has a fox friendly, man made hedgerow built from holly and a goose home in the centre of the pond. It also has birds of prey high up on the hill. The ground of the hotel is sadly not very accessible and is barbed wired into oaks which tell a story about the forestry commission and the hotels previous owners. 1921 I believe the house was built by a guy call York. The hotels history is similar to Cadburys. The garden was designed to be Japanese style. From the hotel to the bottom pond it is a historical landmark. The pond is designed to provide oxygen to the water which housed carp and a memory of its fish in the people's minds are rich. It was fed by a few other smaller ponds that were Japanese like and they are still there. Look for the bamboo surrounding them and ace trees and small Japanese style bridges and much more to find. It's a wood and beautiful piece of land and once you realise it's not just a wood you relax your being and enjoy your every moment. The wood also has a prehistoric mound. I enjoyed the Sunday morning gatherings and the work and I even went to management and proposed an idea to cut the overgrown areas and reveal the beauty and diversity that the company has long been supporting while also providing a warm welcome to our hotels management team members and kat at the hotel was willing to give the idea a shot but sadly I didn't move forward with her. The staff were amazing. The hotel allowed locals to come and drink and enjoy the land and entertainment that was free. They looked out for the customers and locals who had a little bit to drink and the food from their roast spit outside the night of my school reunion was amazing. We can all turn things around and give the people that chance to explore and enjoy their own stay south crest manor hotel. I could bang on about how the polish people fished their pond dry and how much they had a meal of it. If there's litter, pick it up. I discovered the cleanest place on earth and the thought that made itself clear to me was that they had an amber warning of my stay in Yorkshire and the place was on a steep hill and then you put two and two together with a gully stuffed with walker crisp packets and some fresh laughter to keep you amused is still totally fine but make it worth it and it's just as if it's waiting for you guys to come and change the way things are going.

I stayed at the Southcrest Manor Hotel from July 13th to 19th and was absolutely enchanted by the entire experience. The hotel is nestled in a beautifully preserved natural environment, offering both tranquility and charm. Surrounded by lush greenery and elegant gardens, the setting is simply exceptional — a true haven of peace, just a short distance from town, yet feeling wonderfully secluded. The interiors are tastefully decorated, perfectly in line with the timeless elegance of the Laura Ashley style. The tearoom in particular lives up to its reputation: refined, welcoming, and quintessentially British. Whether enjoying afternoon tea or simply relaxing, the atmosphere was both luxurious and comforting. Every member of staff I encountered was professional, attentive, and genuinely kind, adding a warm human touch to an already delightful stay. I wholeheartedly recommend Southcrest Manor Hotel to anyone looking for a relaxing, elegant escape in the heart of the English countryside. I will most certainly return.

Great service as usual for our company event from Kay and her team. All of the guys/girls at Southcrest are brilliant and really hard working. Special thanks to Lina, Harrison and Finn for looking after our food and drink needs so well. Southcrest is lovely venue offering great value and comfortable rooms, so I highly recommend.

The moment you arrive it seems like a sanctuary in the very large gardens . Whist relatively near to the road it is very peaceful. The hotel is in very good order and the staff are attentive. Breakfast is excellent and with a lovely view of the gardens

Stayed 3 nights with family members while attending British Grand Prix. All Staff were friendly and accommodating, they facilitated rooms together on same floor when asked. Can't think of any negative comments and would definitely stay again.

Ground and bar and serving staff excellent. Management and reception staff very poor, this was my second visit and again I had issues. Reception and management feel that this hotel is never in the wrong. On both occasions it was pointless raising the issue. Also reception seemed very sully when dealing with us, but very cheerful when dealing with people with a local accent, maybe they don't like southerners?

We visited as a result of a visit to Burcot Hall Hospital. Somehow there is a link between the two businesses. Whilst the hotel is very clean and the staff are super friendly the attention to detail was lacking. The person I was with required a hip operation and yet knowing the reason for the visit, the hotel Management put us in a room with a bath/shower without a bath mat. The person I was with was in tears as they had slipped around in the bath whilst showering and then could not get out of the bath without incurring significant pain. When I raised this with the reception team I was told I could have asked for a bath mat if I required one. Wrong response. It should have been in the room. If the hotel want to offer a five star service look at who is comIng in to your hotel. If they are linked to Burcot Hall Hospital the chances are they are staying with you because they need a hip or knee operation, so give them an accessible room! Also perhaps offer any relatives accompanying their loved ones to the hospital a pack lunch (that they pay for) as there are not catering opportunities at the hospital. The frontline team are the reason this hotel scored three stars… management put the processes in place to take care of people with known accessibility issues and you will score higher!

I would avoid this spa. A summary of our trip: We booked some packages for a weekend, and arrived in the morning to find no one on the reception but a clipboard with names of all the spa users that day (great gdpr) and their locker room numbers and keys. Only half of a surname was written for us, but we assumed it was ours and went to get our robes. The changing room is tiny, more of a cloakroom, and to get there you walk past bin liners taped to the wall in the corridor and sticky plastic on the floor. We then went back to the reception to fill in the forms that were left on the side for us, still no staff to acknowledge us. Eventually we went to start our treatments, and these were adequate. The staff doing my treatments had very bad hayfever and spent the entire time sniffing and snorting and there was no music as the cd kept skipping and stopping, so it was silence. No ambience or relaxation. She then went on to say how hungover she was. Not what you want to hear. When looking around, every thing has a layer of dust, and hand marks etc on mirrors. The hot tub outside is ok, it is next to some artificial grass with seats, and this is the extent of the spa to be honest, don't expect any relaxing loungers or cucumber water with music and relaxing lights. We wanted to shower before lunch, as we had oil in our hair etc, but there was only one shower in the changing room, so we were told to use another in the 'relaxation suite' (just a room with a kettle) which had a shower, but the shower has no lock so we were told to lock the outer door to avoid people walking in. When using this shower, there was a strobing light so it was like showering in a disco, and the temperature dial wasn't working so it was just set to blazing hot, so tried to shower asap. During this however, someone kept knocking on the door. Knocking louder and for longer when there was no answer. When the door was unlocked after the shower, it was the cleaner who immediately asked why the door was locked. It was explained that we were told to lock it to use the shower, and she replied that she thought there was a lock on the shower door. There is no lock on the shower door. There was no apology just a shrug and she moved into the room. Not relaxing or great in any way. There was also no complimentary shower gel or shampoos, we were told to ask a cleaner if we saw one with a trolly, although the spa staff did get us some before we showered. Everywhere you look around there is paint chipped and falling off, pieces of wall coming away and just general shabbiness. To top it all off, a few hours after we left (after having lunch and paying at the main reception as still no staff in the spa reception), there was a phone call from the spa accusing us of not paying when we left and could we call back to process the payment. What a shambles.

This is a lovely hotel. Very nice dining room and bar with views over the beautiful gardens. Room and bed very comfortable. Good price I would definitely stay there again

Rachel and chloe in the spa were fabulous. Fantastic massage and were very accommodating. Please book hot tub when you book. Staff were lovely... hotel was very quiet but they couldn't do enough. If you are looking for a quiet overnight this is it.. could definitely do with a pool though

Another fantastic Baby shower, thank you to Kay for patience sorting, Massive compliments to the chef for a gorgeous afternoon tea, and to the staff for being so lovely and attentive. I can not reccomend this hotel more, stunning grounds beatiful rooms and food. Nothing was too much for the staff.. Thank you again xx

I suggest avoiding staying here at the weekend when it is likely a large event may be taking place. Under such circumstances, ordinary guests play second fiddle to ‘party guests' and parts of the hotel are inaccessible ie the restaurant for an evening meal, the main balcony area etc. We had requested a ground floor room which was initially accepted and confirmed, but on arrival were told our request had been overlooked. To save a fuss we agreed to a room on the first floor. A reluctant member of staff carried our cases upstairs for us and abandoned us at the end of a very long corridor! Our room was clean however the bathroom was poor. It really should not pass H&S standards with a high step into the shower and no grab rail. The hand basin was set on top of the counter making it ridiculously high - especially when one isn't that tall. Breakfast on Saturday morning was a disaster with no vacant tables available. We had to ask reception staff if we could sit in the bar area to eat. My husband and I had looked forward to a nice relaxing break at this hotel but couldn't wait to return home!

Staff here are exceptional. They go the extra mile and work incredibly hard to make sure you have the best experience. The food was delicious and we were really looked after by the bar and restaurant team. The grounds are perfect for relaxing on a sunny day.

We recently had our wedding at Southcrest Manor Hotel and we couldn't have wished for a better venue. The older part of the Hotel is beautiful and has wonderful traditional features that make for stunning photos. The executive rooms in this part of the hotel are absolutely beautiful and very spacious with lovely fixtures, fittings and extras like coffee machine and dressing gowns. The newer parts of the hotel have great facilities too and the rooms are comfy, well appointed and offer a lovely night's sleep. The grounds are huge and very well maintained. Photo opportunities are available from literally every single angle. Our wedding breakfast, buffet and breakfast the next morning were all delicious. Quality ingredients are clearly in use and the food is prepared perfectly. We booked our Wedding with Kay and she is a star- helpful throughout, knowledgeable and just down right lovely during the whole process. On the day a well organised team worked perfectly with each other to make sure our special day was perfect. Jordan and Taylor stayed super calm and collected throughout the whole day and night. Nothing was too much for them to handle- lively little children running wild in the woods and teenagers trying to be hip and cool- all dealt with quickly and quietly without any upset to anyone- especially us as bride and groom. I would whole heartedly recommend Southcrest Manor Hotel to everyone and we are already booked to go back. Thank to everyone at the Hotel for helping to make our day perfect.

For me the staff were outstanding Friendly,helpful welcoming and caring.working hard to make the stay a pleasant experience.room comfortable own bathroom and cleaned daily.hotel in a quiet location with nice gardens to sit outside,ample parking,choice where to eat,leisure facilities.

I stayed with colleagues at this location three times in the last 12 months due to its proximity to a training facility nearby. The staff are very nice and helpful but are working within a hotel that must have had years of underinvestment. The water pressure in the showers is very poor. The old part of the hotel has several rooms that keep dropping off the internet as are in blackspots, there is no heating in the bathroom radiators which makes the rooms in the old part of the hotel very uncomfortable in the winter. The standard rooms are better value for money than the upgraded rooms as they have reliable internet connection and heating in the bathrooms.

This Hotel/Manor is lacking in in good management. We booked and stayed there three nights, on arrival we were asked did we want to book a table in the restaurant we declined but would like the Saturday night but we were told there was a wedding reception and would affect the restaurant. It was a let down as it was my wife's birthday and we were looking forward to a nice evening with our having to dive. The Sunday morning the restaurant is where you have breakfast was like a free for all people pushing in just grabbing the food and the poor staff didn't know if they were coming or going. The coffee machine was out of order. Not the best place we have stayed in. The final disappointment was our last night the room was not serviced. I could go on but I won't. Best Western needs to get a grip on this place as the decline has started. They asked for a review but cut it short. It's a shame because the grounds are nice just the way the place is managed.

We had our Wedding reception at Southcrest Manor. From the moment we stepped into the venue we fell in love with it and just knew it would be perfect for our special day. From start to finish the planning went so smoothly and was such a pleasure which was down to Kay and the team. We have had so many comments from our guests on how beautiful the hotel and grounds are, such a hidden gem! Great space for the reception and the accommodation was spot on. Cannot praise the hotel and the staff enough! Thank you from the Parfitt's x

Value stay but not value service. I can't really complain about the value in the hotel for bed and breakfast. Avoid eating here. Very expensive food and the quality and service was appalling. We ordered from the menu before heading to an evening do. The burger was £16. We waited a long time for food- two of our party had finished their food before ours arrived. We asked for ketchup and mayonnaise and it never arrived.

My husband and I enjoyed a bottomless brunch yesterday afternoon. There was a great choice of meals and drinks. Food was delicious and the staff were amazing. They were very attentive especially as they were dealing with wedding guests as well. We look forward to returning.?

We were a group of 6 friends who visited the hotel yesterday to try out the new fixed price lunch offer. The menu is great value and the food was tasty and well presented. We all had dessert, most of us choosing the baileys cheesecake, but I am told that the sticky toffee pudding and fruit salad were yummy too! They offer a 10% discount for over 60s and a loyalty card scheme which are a great idea and we will definitely go again. Jordan was our server and she was friendly and attentive.

We are regular visitors to the area from London and for 15+ years have stayed nearby. Our regular hotel could not accommodate us with our chosen dates this time so we booked The Southcrest Manor Hotel. On arrival, the lady on Reception was professional & friendly and our room was clean and tidy. The hotel's surroundings were spectacular and we were delighted to have chosen this hotel as a different place to stay. Unfortunately our feelings of delight were negated the next day by the housekeeping staff and the rules of the hotel. We did not know that guests are requested to put a ‘please clean room' tag on the door as it has always been standard that one's room is routinely cleaned, ie bins emptied, bed made & towels changed. We therefore returned from a wonderful day out to an unserviced room and I had to stand at reception with damp towels, a bag of rubbish and a request for a roll of toilet paper.. The Reception staff were pleasant but said we should have put a tag on our door stating we wanted our room cleaned. We did not see any note in the room stating this and to be honest it led to a bad night's rest mulling over the hotel's requirements We would like to return as the hotel itself is magnificent and we cannot fault anything else but our feelings are very mixed.

I went on Saturday just past mid day for a light meal. A lovely waitress who said her name was Hayley-May was just amazing. I don't normally write reviews but this fantastic customer service deserved a shout out. I hope she gets the recognition she deserves.

A lovely quiet room lovely choice of breakfast. Had a lovely 2 hours in the spa with a great young beautician Neva great massage and facial. Would definitely stay here again also good value for money great location to explore the local area too close to the motorway network.

Lovely location surround by woods for a stroll in the grounds and around. The staff were extremely friendly with excellent service. Felt homely. A grand staircase gave it the old world charm. Highly recommend the restaurant as dinner was fine food, delicious in good sized portions. Breakfast was great, the usual full English buffet, cereals, breads, pastries etc but also offered a la carte! Whilst the bedroom was not overly large it was very comfortable, quiet, well heated, well appointed, very clean and with a lovely view over the grounds. I'd highly recommend going here for an overnight/ weekend away

The hotel overall is great, its easily accessible (but has no lift) but parking is close to the entrance, distance to walk was short and room was a bit dated but very warm, comfortable and well equipped. The few problems I had which are holding back a mark are: 1) Mold around the window frames, older style building that doesn't ventilate very well. 2) The WiFi was intermittent, it was stronger using my phone signal than the WiFi which was often listed as "connected without internet". 3) The biggest problem - both receptionists on check-in and check-out wanted to charge me for breakfast (which was included in my booking, and both upon checking, confirmed it was). I then left the hotel afterward and received my digital invoice, which reflected I had been charged for both breakfasts. I called the hotel and was treated poorly by the receptionist who failed to apologise for her mistake (she confirmed it was her who had served me at check-out), during the call with her, the phone cut to a dial tone and I was suddenly speaking to the shift manager, without explanation, who did deal with my issue, however it has still led to me needing to wait several days to receive a near-£30 refund for two breakfasts I had already paid for, which both reception staff had confirmed during both interactions. I won't let these few problems ruin what was otherwise a fantastic stay, and I'd certainly return again in the future, but will certainly keep the above in mind and hope to see rectification.

We booked the private Laura Ashley tea room for our friends baby shower and it was absolutely lovely! Fantastic service, delicious food and very helpful staff. Could not fault it! Thank you so much! The perfect day for our beautiful mama to be!!

Afternoon tea was shocking. Some of the bread was stale and the filling a sloppy mess. Cakes rubbery and hard. Scones were warm and only good thing about the afternoon tea. No napkins in the table. Deputy manager was rude and unfriendly to the point we felt very uncomfortable. Wouldn't recommend eating here or wasting your money. We did complain whilst there but it made no difference. There are nicer and friendlier places to go. I have emailed the hotel and as expected not heard back from them.

Stayed here for a Murder Mystey night. Booked the full package of afternoon tea, dinner and breakfast. We got there for check in at 2pm, and went for a beer in the bar, the staff were super friendly, we had an amazing afternoon tea thwt made me wonder if I was actually going to have any room left for dinner, after that we had a hot tub which was great, although we spent a long time looking for the changing room ? , the Murder Mystey night was so much fun!! And the food was lovely… the room was also lovely! It was all lovely! Would defo recommend and go again!!

I recently attended a reception event at the Southcrest Hotel, the first time I'd been there for a few years, and was disappointed at how shabby it is. The carpet in the main reception/conference room is dirty and stained. The gents toilets smell like a public toilet, are very cold and has two urinals mounted so close together at right angles that they cannot be used simultaneously without compromising privacy and comfort. The lounge bar has lurid green plastic ferns which look like something from the 1980s. Serious investment required. The staff were polite and courteous.

Treatments and afternoon tea lovely, although 2nd hot drink request got forgotten Spa staff wouldn't give us a towel for a shower after looking at me blankly, couldn't actually give us one so had to go to reception only to be given a hand towels!! Robes not good, unsure if clean or not. Shower facilities poor and changing rooms tiny Relaxation room ridiculously small, hot tub area not good, glad it wasn't actually in use

We had our wedding at the Southcrest last month and Kay, Jordan and the team were amazing from start to finish. Nothing was too much trouble, the whole day was perfect and we can't thank them enough. Kay was there throughout, answering all of my questions and made the whole wedding planning process so easy. Thank you again for helping to make our day so special ?

We stayed here for 2 nights, originally being booked in a triple room but as i had concerns about my mother being disabled i rang up before check in and was kindly moved to a family room on the ground floor free of charge. so the front desk were lovely. the breakfast on both days was also lovely, would definitely stay here again if the pricing was cheaper. the only real problem i have is in the room we were in (124) it wasn't very well lit, especially needing the lights on at night

Had a fab night NYE at The Southcrest! The Dj was excellent. The food was lovely & the staff were so helpful they couldn't do enough for us! We had elderly family there & they were very kind in assisting my father in law with his food. A shout out to Chelsea! We danced the night away & stopped over too. Very comfortable rooms. We had our wedding here last year so knew the venue was lovely. You didn't disappoint us Southcrest staff! Thanks to all of you & the lady on reception was very helpful too. The management are excellent. Kay & Chris you really are a credit to this hotel. We will definitely be returning. Thanks again ??

Excellent food, staff amazing they were very helpful and went the extra mile. Lovely surroundings, would have liked a bit of Christmas music playing in background to add the the atmosphere. We all had a fantastic day and cannot wait to return. Thank you

I would personally like to thank all the team at Southcrest Manor for providing the perfect wedding reception experience yesterday. Without exception everybody I spoke to had nothing but positive things to say about the high level of service. Well done to all

From arriving with a lovely warm welcome from Catherine on Reception to a warm and inviting room on floor 2. Really loved the room! Met a friend for drinks, then the crowd for our Christmas do! All the staff were professional and nice. Great fun evening, lots of house music ? and dancing! We'll all be back! Happy Christmas ? ? ?

I booked 4 rooms for a Family, Christmas get together. All went so well, the staff at the Southcrest were all willing to help, we stopped for two nights and had a wonderful time. We booked for the Christmas party night, the food was delivered in an orderly fashion and was plentiful and delicious. Booking direct with the Hotel was easy and efficient. Full marks to all for their help etc.

We had our Christmas party here as we have many occasions before. The staff always deliver an excellent alround service totally professional helpful and with a genuine smile. We cannot fault their commitment to guests enjoying their stay here. The recent decor and facilities improvement are superb. We stayed in No.200 and were very happy with this room. In conclusion we can highly recommend The Southcrest facilities but especially the Staff who simply add a pleasant and calming atmosphere to this hotel.

We are a fitness business and took our clients for the Christmas Party Night. We had exclusive use of the hotel and it was brilliantly organised. We had so much wonderful feedback about the evening, the service was spot on, the food was great, especially for catering for over 130 people and everyone had a really enjoyable night. The DJ was really friendly and played great tunes, really got everyone dancing! Kay and the team were such a great help in getting everything organised prior to the event and making the night perfect. Thank you! We highly recommend and will look to use the venue again in the future.

We spent the evening at the hotel for our office party on 30th November. I can thoroughly recommend the whole experience. The food was fabulous, piping hot, well presented and tasty with more than generous portions served by a very professional friendly team. Kay was more than helpful in arranging our booking. The music was great too, creating a great atmosphere. Thank you Southcrest Manor!

Visited this lovely hotel for a Christmas party night with an overnight stay in one of their lovely rooms. The hotel was easy to find. The check in was easy and the staff were lovely, friendly and helpful. My room was lovely and just what I needed for a night away. It was great to party the night away downstairs then be able to just head upstairs to bed! Excellent breakfast in the morning too with everything you could need. Will be back

Had a great spa day/break with my friends here this month. We all had our treatments in the morning by Chloe and Francesca and they did a fab job. Afterwards we had an hour in the hot tub just for us and then a lovely afternoon tea which was very filling. The only thing that was unfortunate was that the hotel didn't have a swimming pool but we noticed that there wasn't enough space for one anyway. Thank you to all the staff for your great hospitality.

We had an adjoining room, which were tastefully furnished - loved the blinds! There was welcome biscuits and tea/coffee making facilities, which is absolutely essential, in any hotel. The baked beans @ breakfast was delicious, the hash brown well crispy, and the Mocha was made to perfection - Well done guys The Hotel is located in a beautiful Cul da sac, and beautifully furnished. There is a shopping centre - Kingfishers which is about 20/25 minutes walk.

The restaurant food was all brought in and not freshly cooked, the rooms were poorly equipped, a small bed, inadequate sockets, over bath shower that was not easy to use and light switches, generally of a standard that's 40 years old, when I imagine it was established as a hotel.

My son Booked the Auxerre,suite function room at the Southcrest Manor Hotel for my 80th Birthday cwlebration. The layout and comfort of the room was first class; and arranged as requested. Kay was particularly helpful in making sure that everything ran smoothly.

We got a lovely welcome on arrival, we were taken through all the times for breakfast etc and booked a table for dinner. The staff are very good, I would say that it is the staff that make a difference here. We booked in on the bed breakfast and dinner deal, it was great value and the food was great too!

We had afternoon tea for 6 to celebrate my Moms 80th birthday. The food was excellent as was the room. The staff were welcoming, friendly and helpful during our visit. We all had a lovely afternoon and we highly recommend this as an afternoon treat.

Good location, good facilities, friendly staff nicely sized and well equipped rooms with nice views from the bar. Food a tad on the expensive side especially in the restaurant but bar food wasn't bad value and very tasty. Hot tub a pleasant surprise! This is an old hotel so floor boards creek and the windows have condensation but it has character and will happily recommend. Only draw back is absence of a lift which may inconvenience some people.

In general we had a disappointing stay. My wife and I expected far better standards all round. Compared to other hotels we stayed in on this trip this hotel was by a long way the worst and yet the most expensive. On arrival there was no body at reception, or anyone to welcome us. Eventually I found someone to check us in. The overall decorations were tired and dated with shabby worn carpets and dirty marks. Although our bedroom was nicely proportioned with high ceilings and large windows and a pleasant view beyond the scaffolding, the decorations and furniture were basic and dated. There was a slight musty smell in the room and it was not very clean. My wife found a discarded toothpick under the bed from a previous guest. The bathroom was a good size and functional but a bit worn in places. In the evening we had our bar food in the " Laura Ashley" restaurant, which clearly had seen better days. The food was basic and obviously made with frozen ingredients. Breakfast was similarly basic. We decided not to make use of the spa facilities based on the general lack of attention to detail throughout our stay. The staff seemed to be doing their best and were polite enough, but they looked stressed and over worked. Something is going wrong here ? There was a general lack of pride and care towards guests. The management seem to be unaware of customer satisfaction levels and the poor quality service they are providing. The whole place had an atmosphere of a place struggling to keep going.

Had such a beautiful afternoon with my friend here. We had afternoon tea, sandwiches were tasty & the little cakes & scones were delicious. Lesley looked after us during our time, she was very helpful & friendly. Will definitely recommend & visit again. Thank you!

We celebrated our Golden Wedding at the Southcrest and we were very impressed with the attention to detail and support given by Kay and the staff. It really helped to make our day very special and memorable. Guests particularly commented on the quality of the food and ambiance of the Auxerre Suite. Thank you Kay for your help and support it was very appreciated. We are happy to recommend the Southcrest Hotel.

I was a guest at a 50th wedding anniversary hosted here. The food and service were excellent. I would happily recommend the function room, the staff, the ambience and the friendly atmosphere. Its location and ease of parking made for a very pleasant experience.

Wow what an amazing team, I had my wedding here in July. The venue is absolutely beautiful, the staff are so friendly and always willing to help! I highly highly recommend. Massive thank you to the team for making my wedding day the best day I could have ever dreamed of.

We chose to hold our wedding day here on Saturday 19th! It was the most amazing day! Me and my bridal party stayed the night before, the rooms was spacious, clean and comfortable. The staff were brilliant and made sure the whole day ran smoothly. The wedding breakfast was amazing and many guests said it was the best food they'd ever had at a wedding! The ceremony room and the reception looked amazing. I also had arts by rich for the caricatures and he said the staff made him feel so welcome throughout his booking as they was so friendly and accommodating. Thank you all Southcrest for helping us have the best day ever! We will definitely return in the future… possibly for our anniversary xx

A good hotel. There was some traffic noise but my room was comfortable, if a little in need of a refresh. There was a fire alarm at 9.30pm but it was dealt with efficiently and speedily. Breakfast average but edible. A good place to stopover on my trip home from Devon.

Held a reunion for 25 people from all around the UK, on a Monday evening. Everything went really well from check in to leaving. Only had compliments from those attending. Function room was ideal for us. Food for a function was better than expected with only clean plates leaving the function room, quite unusual! The rooms were perfectly adequate for our requirements and I would say the day rate was very fair. Ours also included the evening meal as well as breakfast. All staff were excellent but a big shout out to Helen, who organised the evening and Taylor who looked after us so well on the night. Breakfast was also pretty good ,especially for those with a bit of a hangover! Cannot really fault in any way. Hope to repeat next year!

We recently had our wedding day at the southcrest manor and we couldn't thank the staff more. From kay who organised everything to the rest of the staff who ensured everything ran smoothly and to plan. We would highly recommend this venue and would give more than 5 stars if we could Thank you for a truly wonderful day Rachel and Ian

Myself and my Husband got married at the Southcrest one year ago today. We went back to enjoy our first anniversary there. We were pampered, enjoying the hot tub sauna and had full body massages! Relaxation it what we needed! It was lovely to be back and bring back all the memories and excitement from our wedding day! Another couple were also tying the knot which was lovely to watch as they entered their life as a married couple! It was absolutely amazing to be back and felt really looked after, all the staff remembered us and made us feel super welcomed and commented about our wedding day! It was definitely one to remember pumpkins galore and zombie actors to give our guests a fright! We soon realized that our room was upgraded, and had treats and rose petals spread out on the bed, and a Anniversary card. This made our day! The three course meal was delicious and the cocktails wasn't bad either! really lovely to be back and relive the excitement and butterflies. Kay and the team are real super stars, can't wait to go back soon! We've booked for the Santa breakfast!

Recently held my 40th Birthday party at the Southcrest. From start to finish Kay (sales executive) was nothing other than amazing. Helpful, informative, friendly and just all round great. Kay made sure everything was perfectly organised. Shout out to the resident DJ who was awesome, Buffet was delicious and plentiful. Thank you for all your hard work - would 100% recommend as a party venue

What a pleasurable experience, Helen could not have been more helpful with my bookings, I would defiantly recommend this hotel if you are looking for a relaxed atmosphere and friendly staff, the 06:45 breakfast works very well for me and my work schedules.

Great, friendly staff. The food was lovely. The bar area is cosey. A large area that accommodates plenty of choice. Easy to park and navigate around. The room was large enough. The only issue was water pressure. If that was a little more than then, it would have been 100 percent perfect.

The hotel was nice & clean , maybe a little tired & a bit of a pain having no use of a lift But staff are really friendly , professional, & a credit to the establishment , nothing was to much for them & they were very accommodating we would stay at this hotel again if the price was right , thanks to the staff

Really friendly place to stay. All the staff I have encouraged were professional and couldn't do more for me. Including Paul the maintenance Man who tells me if he gets a shout out the boss will give him a bottle of wine. So here goes Well done Dave !!!. Nice place to stay

We stayed as a family in a Family room, Receptionist was really helpful and kind. No towels in room but she did rectify. first look at hotel was modern and well decorated, communal areas and restaurant. our room was in the old part of the hotel quite far away, Our room was ample but the cleanliness let it down , rose petals' left over from previous guest, Dust everywhere, torn bed frames etc. Restaurant - Dinner wasn't the best, Waiter never checked on us or our food, we didn't have a knife for ten minutes untill he came out the kitchen. Breakfast was lovely! overall Average with potential.

We had a large business booking with 29 rooms, the staff were very helpful and went above and beyond to assist us from the initial booking all the way to check out. I dealt with Helen who looked after our booking, arranged our meals and she was so easy to deal with. The food in the restaurant was excellent and again the staff were completely in control with such a large booking. The rooms were lovely and spacious and breakfast was just delicious, we will certainly be back in 2026 for the next APF show

A huge thank you to Helen for organising accommodation for our annual business event. She was super helpful and went above and beyond in making sure that everything went like clockwork. Hugely appreciated. Thanks again for making a potential stressful situation go so smoothly!

Cold room drafts through the window, no heating. Food was mediocre. I understand it's a old manor house but I've stayed in other similar hotels and my personal opinion is it could of been alot better. Staff fobbed me of, over the heating not working telling it wasn't turned on till the endof September.

Eight of us came for a Sunday roast, starters very nice, the roast was very average, mine was poor due to the food being very salty.. also had to send glasses back to be changed because they were dirty. The restaurant is looking a bit tacky and could do with a refurb. Probably won't be returning

Lucky to get a room at the very busy Southcrest this week. Rescued by Paul the excellent maintenance man who kindly agreed to shuffle some renovation work he was doing to free a room up for me - brilliant customer service. Always well looked after by Jordan, Maddie, Amber, Claire, Aaron and all of the team. Given how popular this place is becoming my advice would be to always book in advance. Wouldn't stay anywhere else in Redditch to be honest.

We had the overnight spa experience, my sister and we absolutely loved it. Beautiful grounds, relaxed atmosphere. Not busy like other spas I've been to, i literally saw 2 other ppl in there. Had the hot tub to ourselves and Chloe and Amy were amazing I can't thank them enough for such a nice experience. Easy to talk to, very respectful. Amazing at what they do! I had massage and pedi polish, my sister had massage and facial. Will definitely be back. The food was lovely, the breakfast was too. They have giant hashbrowns. All staff were really nice and I felt very welcome and safe there. Definitely worth it!!

We booked our wedding at southcrest manor and we were looked after all day, nothing was to much trouble for the team that was on, when the staff finished their shift they came and congratulated us and introduced us to the new team members. Kay the wedding coordinator was amazing she was always available for any queries we had and very quick with responses, went through everything for the day so it was completely stress free. The team members worked throughout the night to turn around the room and had everything set up for us in the morning. FANTASTIC!!! Overall I would highly recommend Southcrest Manor. We had an amazing wedding that was handled brilliantly by the entire team.

My wife had some vouchers for afternoon tea and when we arrived we were seated looking out into the lovely gardens on a really sunny day . All the staff could not do enough for us and were so friendly and helpful, and the afternoon tea was lovely really nice fresh sandwiches and a nice selection of cakes and as much tea as you like ,we had 3 pots made with loose tea so much nicer

Room okay but temperamental shower. Breakfast very poor quality, tepid and no flavour. Spa opening hours very restrictive and meant we weren't able to make use of it at all. Cleaner very friendly and only person who asked how our stay had been

My wife and I stayed for one night at the Southcrest Manor Hotel while visiting friends nearby. We ate dinner in the restaurant the night we arrived and the meal was good. Our room was on the side of the hotel overlooking the gardens and was a trifle warm for sleeping. There was a fan however it seemed to just blow warm air around rather than provide any cooling. Breakfast was ok but I wouldn't rave about it. Overall it was a decent stay but nothing spectacular.

My friend booked us a spa day package and communication to book was all good and we were told we could use the facilities before our hot tub booking and treatments. However when we arrived the girl in the spa seemed very surprised anyone would turn up early and told us to come back 10 mins before our treatment.After talking to reception again we were shown to a grubby, old fashioned waiting area. .The kettle had no water, just plastic cups and dirty spoons from the day before.The girl from the spa came back again after clearly being spoken to by reception and we again asked to be shown the facilities .Eventually we were shown where our robes were and shower etc.Would not have wanted to use that shower!.She didn't seem to know where the gym was after taking us on a wild goose chase until we pointed it out ,right next to the spa she worked in! So bizarre ! We felt uncomfortable and certainly not relaxed.Thankfully we hadn't yet paid so decided to abandon our spa day here.We called another hotel I had been to before and had a lovely day and were properly looked after.This hotel needs to invest in its facilities and training of staff.First time in our lives we have ever walked away from something we have booked but simply not good enough and we weren't prepared to pay for an experience that made us feel uncomfortable when it should have made us feel relaxed and pampered.

I stayed here with my husband for 1 night as a treat four our wedding anniversary and it was perfect! The hotel was big and had beautiful grounds, lots of parking which was free to guests. We didn't have an evening meal but we sat and had a drink in the conservatory bar area and it was very relaxing with the views of the grounds. Our room was very spacious and there was a lovely surprise of a happy anniversary card in the room from the hotel. The next morning we used the gym before breakfast, the machines were a bit old but they worked fine and we were the only ones in there so we had the place to ourselves. We went for breakfast after which was a buffet, I'm usually not a fan of buffets but this one was really nice, lots of choice and the food seemed of a high quality. I would come back here again as it's a great stop off on a long journey.

The hotel and grounds are beautiful and were the perfect backdrop for our daughters wedding reception. The staff were helpful and kind and had done a lovely job of setting everything up and making sure the day ran smoothly. The food was really goid, especially the beef which just melted. Our compliments to the chef. We were all very comfortable in our rooms and ready for the good breakfast the following day. We were all made to feel special and looked after. I would definitely recommend Southcrest Manor Hotel for a wedding or short stay or for food. Thank you everyone.

The South Crest Manor Hotel is priced at £78.75 for one night, suggesting that it may be a budget hotel. The check-in process is quick and efficient, but there is a £20 automatic charge held on the card instead of taking payment details during checkout. The room is small and not very attractive, with a rattling air conditioning in the bathroom. There are no real keys in use, which indicates that the hotel may not be cutting-edge. The bed is comfortable, but there doesn't seem to be any air conditioning except for a radiator or window to open, which overlooks the car park. Unfortunately, the bar does not have non-alcoholic beer available. On the positive side, there is free Wi-Fi provided, although opting out of marketing options may be required. A good night's sleep, a nice roomy bath in the bathroom for the following morning although the noisy fan is very irritating and a self-service breakfast well presented although one had to ask for non-dairy milk as it wasn't in evidence. All for money, with just a few rough edges.

We chose the Southcrest Manor Hotel in which to take a much needed break, and were not disappointed. In fact we were delighted to have a quiet standard room for our 5-night stay. The breakfast choices were good, as were our evening meals and mid-day snacks on days when we stayed in. Most delightful were the hotel staff who were helpful and courteous at all levels. We hope to return there soon.

I was brought a voucher for Laura Ashley afternoon tea for my birthday. My daughter and two daughter in laws had vouchers too. We were the only ones in the restaurant . The waitress took our order she was very pleasant. The food came out and looked very good but no smoked salmon & cream cheese Bellinis.The pot of tea was not the hottest sandwiches were quite bland and went stale quite quickly. The scones were very fresh and the choice of jams and cakes were good.The waitress did bring a jug of water but we didn't see her again. No one checked if things were ok or if we needed anything else. The attention to detail was not good. We had to ask the hotel reception for the bill and also to ask for boxes to take home the scones we couldn't eat. Overall very disappointing. The tiolets need a refurbish and some hand wash would be good,

Thank you so much to Kyle and the team last Sunday who made our family roast lunch very special for mums 85th birthday. They were extremely attentive and nothing was too much trouble. There were 20 of us, small children too and they served lunch to all together with no problem at all. At the same time several guests were also enjoying afternoon teas in the beautifully decorated Laura Ashley room. Kyle also bought out a table for the birthday cake and everything went smoothly. Mum was made to feel very comfortable and certainly the centre of attention. The food was delicious and there was plenty of it, all piping hot and served perfectly. They have a nice garden area too for photos, sitting on the terrace or for the children to run around in. I cannot fault the hotel and will definitely be returning for an afternoon tea too. Thank you so much to all concerned.

Service was slow for all occasions. The water pressure was dire to the point it took a very long time to rinse the soap from both my hair and body. The bed seemed small for a double bed. Usually my partner just fits into a double bed but his feet was massively hanging over the bottom of the bed. The room needed a bit of tlc. Hot tub had loads of white floaty bits. The dressing room was upstairs so when you got out of the spar, you had to walk upstairs, dripping wet to get changed again. I personally think it's very expensive for the experience. Don't get me wrong, it is a beautiful hotel when you look at it from the outside but definitely not when you are in some of the rooms. The dining room (oscars restaurant) and other areas of the hotel definitely needs a coat of paint. As there are marks everywhere. It's supposed to be a wedding reception room, which would be very beautiful if they kept up with the upkeep. It's definitely a shame as the hotel has so much potential but it's not very well looked after.

We had an amazing day on Saturday 15th June everything was perfect! Thank you to Kay for all your help arranging our wedding day. You made the whole process stress free and easy. All the staff on Saturday were brilliant and helpful. Jordan was brilliant throughout the day and made everything run smoothly. The man on the evening was good as well but I didn't get his name. Fin and Yaz (think this was her name) on the bar were lovely. All our guests commented on the generous food portions and how nice the food was. From start to finish everything was fantastic, we definitely chose the best place to get married.

Excellent service and satisfied with service provided. Good restaurant service, room facilities where found as described online and quiet environment. Staff were very helpful and made my stay there a very pleasant one. I recommend this place to other customers.

Kay at the southcrest helped plan our dream day! She was absolutely phenomenal and very professional. Kay made sure she was there on our big day and to check that everything ran smoothly. Jordan was so lovely and calming when I was about to walk down the aisle. The night team were amazing,they listened to how I would like the rooms decorated and made sure that there were no issues on the wedding day/night. My little boy was asleep during the wedding breakfast and it was no issues for them to ask/ arrange with the chefs for his dinner to be freshly cooked when he was awake. Thank you to all the team at the southcrest !

Excellent value for money, friendly, comfortable, food is superb value, very clean and very quiet relaxing rooms

We hired the Kingfisher suite for my mom's hen night. It was fabulous, we had pamper packages, overnight stays and meals, the service and whole experience was excellent. A big thank to Helen for all your help with making this a memorable experience that went perfectly thank you. Highly recommended.

A very pleasant 3 day stay and we will definitely be returning. Great value Sunday lunch, comfortable rooms and lovely grounds - try and find the overgrown Japanese garden and bridge way down below in the 10 acres of grounds. Excellent staff service, friendly and attentive.

I was really looking forward to a stay with a little luxury. Unfortunately, the hotel has seen better days and I would have had an equal but much cheaper stay at a Travelodge or Premier Inn. I was disappointed because of what was promised by the website

We had, my mums funeral here. The food and staff were excellent. My immediate family and myself stayed overnight. Rooms were great and very nicely decorated. We had dinner in the restaurant. My husband and I chose from the A la carte menu - 2 courses for £33. And it was top notch, good sized portions and was gorgeous. Breakfast in the morning again was brilliant. Everyone here are so friendly and helpful. I would definitely stay again and highly recommend them.

We had our wedding here and we had the best day of our lives!  Kay (wedding coordinator) was so accommodating, flexible, great at communicating, lovely, and so helpful throughout. Nothing was too much trouble and we are so so grateful for everything!  Chef and kitchen staff - the food was amazing! We had so many people tell us how lovely the food was. We also loved the tasting menu and the flexibility of offering choices to our guests - this was important to us when we looked at a venue. Front of house/wait staff - food and wine was served quickly, smoothly, and with a smile - great service thank you!  Bar staff - drinks were flowing all day and signature cocktail was lovely! Bar staff were friendly and did a great job with our arrival drinks too - thank you! Jordan/aimee (FOH managers) - thanks for keeping everything running smoothly and setting up the rooms - we were so pleased with how everything turned out. You were so helpful, friendly and great to have there in the day! Housekeeping - the whole place was immaculate and thank you so much for putting the hangover bags in guests rooms!  Beautiful grounds and rooms too!   Overall, we are so pleased with our choice of venue. They offer incredible service and value for money and I'd highly recommend Southcrest Manor as a wedding venue. Thanks so much!

We arranged to have our Wedding Breakfast at the Southcrest in May this year. It was fantastic,. I cannot recommend the venue, the staff, the food or the accommodation high enough. On arrival, staff were most accommodating in helping me arrange the wedding table. Our room was so comfortable, just what we wanted. On the wedding day, the food was out of this world, commented upon by every guest attending. I would like to say a huge thank you to Kay who arranged everything from the booking through to the actual day. Everything was perfect and I would highly recommend this as a celebration venue. Thank you so much.

Lovely hotel in a beautiful garden setting. Fabulous room overlooking the garden which was immaculately clean. A real treat that was very good value for money. Friendly, helpful staff!

Excellent hotel quite and relaxing good food nice rooms with lovely view of the grounds. Good connections to motorway

Receptionist noted I walk with a stick. "Would you prefer a "family room" on the ground floor with a "wet room" rather than a "bathroom." Everything I wanted and I didn't need to ask. Similarly my wife requires a gluten free diet . Not only a Gluten free diet but a choice of suitable food. Great

Fair enough it's an old Manor House with all its quirkyness but please train your restaurant staff.Awoken by gas fumes from a boiler flue beneath our window.

A lovely hotel close to Birmingham but set in beautiful grounds and within a few minutes of open countryside. Facilities are great with a good bar area facing woodland and a stylish restaurant. Great staff and service.

The hotel is set in lovely grounds, on arrival we were greeted by receptionist had a little chat about the place and headed straight to our room. Room was just right, modern decor and positioned so we looked out onto the grounds. We had a spa day planned so went to room and got ready for that. We were introduced to Chloe, what a lovely beauty therapist she is. I had the full body massage and my friend had shoulders and back massage and her nails painted. We had access to the hot tub for longer than expected (it was mid week and quiet). The three course meal was beautiful, big portions we actually struggled to eat it all. Both slept lovely and breakfast was really good.

The hotel was in a very practical and accessible location within lovely grounds. Upon check in, staff we very helpful and friendly and although there was slight confusion over a late check out - I had seen on the questions part of the booking.com app that a late check out was £20 until 1pm (usual check out 11am) which was partly why we booked this hotel. However the receptionist informed us it would be £15 per hour after 11am. I explained what I had read on the app and the receptionist was apoplectic but feel we were misinformed about this. We were given a superior double room which was fine for our needs initially. It was clean and well presented, however it was a bit of a maze to get to, which should be something to take into account for people with mobility problems. The bed itself was 2 single beds pushed together, this is common in some hotels, however I wouldn't expect this in a ‘superior' room. This became more of an issue when we realised the duvet provided was actually just 2 single duvets inside a large cover, which of course during the night all just bunched together so effectively we were left with the duvet sheet as a cover. This was highly annoying! We did try and contact reception a few times to request another duvet but no one answered the phone. The next morning when we went to go for breakfast, we could not leave the room due to the door not opening as the locked was jammed. We did get hold of reception quickly this time though and a member of staff came within minutes to fix the door and let us out! Thankfully we didn't miss the breakfast - which overall was great value for money. There was a good range of both continental and cooked breakfast, all of which was self serve so portion size was up to you (bonus!) Once back at the room, we decided to sleep more as we'd had a late night and had paid for a late checkout. However, even with the do not disturb hanger on the door, at around 10:15am we got a knock on the door from housekeeping asking if we were checking out any time soon. Staff were very apologetic once we'd explained we'd paid for a late checkout and explained they'd not received the message but after the lack of sleep due the bed/duvet issues plus getting locked in our room this was yet another issue/inconvenience. Overall, the staff were very friendly and helpful, the location was perfect for our needs and the breakfast was great value, just a shame about the other things otherwise it would have been a perfect stay.

Cleanliness of room and bathroom was poor. All grime in shower pipe. Cobwebs in room and dust. Bits on carpet just needs attention to detail. Customer service was poor when checking in.

Great stay. Rooms really comfortable, friendly staff, great food. Good location. Would definitely stay again.

Bad experience, woken by strangers unlocking my door at 2.45 am resulting in a bad nights sleep quite frightening to be woke like this didn't feel safe at all

I stay a couple of time a month for work and it greeting and welcome is always lovely when I arrive. I can arrive at 5pm or 11pm and it's never an issue. The rooms are always clean and comfy and just a pleasure to stay.

Lovely Hotel, nice and clean and Staff were all really friendly and accommodating. Rooms were clean and well kept. Would definitely recommend!

Celebrated our golden wedding anniversary at the Southcrest with 60 guests. The staff were friendly and helpful and the events co-ordinater was extremely efficient ensuring everything went off without a hitch. The 3 course meal choices were excellent and everyone enjoyed their meals. Would not hesitate to recommend the Southcrest Manor hotel.

Kay has been amazing throughout the whole planning process. Nothing was too much trouble. Everything we discussed or promised was either resolved or simply acted upon. We could not have asked nor got a better coordinator. Jordan, was a key performer on the day. Her smile is infectious and her attention to detail was superb. Nothing was too much trouble and anything that was asked of her was quickly resolved and acted upon. The food was great. We had a special request to have a cob baked for a polish tradition. What chef produced was over and above what we expected and also tasted amazing, the guests polished it off after the traditional ceremony of presenting it to the bride. All the staff were friendly and attentive. Maddy was also a great leader of the evening team. The evening food was also great and plentiful. Dj: The setup was brilliant. Guests commented on the song choice which was great. It must have been good to get the Groom up!! Any requests were swiftly played, no questions. Great Dj's, nice people. The wedding went smoothly and we had all in all an awesome day with both the English and Polish families cementing lifelong bonds. We would whole heartedly recommend the hotel for anyone looking for any kind of celebration. We had such a special day.

My husband and I had a lovely afternoon tea in the Laura Ashley tearoom at the hotel. The sandwiches and cakes were delicious. So many that we had to take some home with us! All of the staff were helpful and friendly. We'd definitely recommend it.

We recently celebrated my parents 60th Wedding Anniversary here at the Southcrest Hotel on the 1st April. From start to finish Kay went above and beyond with her professionalism whilst organising the function. Staff on the were amazing. Thank you so much for everything we would definitely recommend.

We had our wedding at the Southcrest Manor Hotel in February 2024. From the 1st visit to the last we had a lovely experience. The staff went above and beyond for us we couldn't fault them at all. The venue was fantastic. On the day of our wedding it was like a dream come true everything went as expected. The food was lovely lots of it too. The whole experience with Southcrest Manor Hotel was brilliant. We would highly recommend this hotel.!!!! Thank you sooooo much to all the staff for our lovely experience!!!!

Attended here today to attend spa. What a fantastic experience me and my fiend ha. The ladies in the spa Rachel and Chloe who treated us were fantastic very friendly and welcoming and the services we received were 2nd to none. We both had fulll body massage and facial. We had use of the the facilities at the spa. The hot tub was very clean and well kept with a beautiful view of woodlands. Temp was just right as was the sauna. Very clean. Towels and robes provided on arrival and belongings left in loved lockers. We also had the afternoon tea within Laura Ashley tea room. Lovely service and nice quality food. We booked this day as a package and was well worth the money of £95 each. Highly recommended and we will be returning 100%. Thankyou Rachel and Chloe…regards Sarah and tracey

Beautiful hotel, a touch tired in places. A new luck of paint and new carpets would make a huge difference. Wonderful staff though and room!! Food excellent, will soon be back. The staff were friendly and the hot tub a real treat. We have treatments from the Spa and indulged in the steam and sauna rooms, small but fine!

My Husband and I attended a Murder Mystery Evening at the hotel, which was hosted by a company called Murder 57. It was a fantastic evening, the cast were very professional and very entertaining! Southcrest Manor Hotel is a beautiful hotel and makes a great location for the murder mystery evenings. Fantastic service abd a delicous meal! We will definately be returning!!

I regularly stay at this hotel and receive a warm welcome and excellent service. Lovely clean room. Friendly staff who do their utmost to make your stay a pleasant one. Excellent Wi-Fi connection for work. First class

This is a wonderful place to stay for a friendly peaceful stay. I'm so happy for finding this hotel. The staff are just lovely and always available to help if needed. Massive shout out to Lesley, Claire, Jordan and I can't miss out Paul the maintenance guy who is always ready to help out. Hotel is so lucky to have such lovely and professional staff, you don't see this often. I can't wait to go back!

My husband and I celebrated his 80th and our 40th anniversary at the Southcrest on 3rd February. Our family of 40 joined us for a delicious buffet arranged by Kay. It went very smoothly and everyone had a great time. Rooms were booked too and were very clean and comfy. I would certainly recommend the Southcrest Manor Hotel.

Having stayed at this location regularly over last 2 years I now stay less often as I find my stay at the Southcrest less enjoyable. This hotel has never been five star luxury however It did the job, friendly staff , decent food and experience generally above satisfactory for a single or at most couple of nights away for work. But, recently the experience has become poor and I now look at other hotels near area as alternatives and the Southcrest is now my last resort unfortunately. My main reason for this is that the food has become poor, I will not touch the meat for breakfast anymore, the sausages are grizzly and awful. Similar to the restaurant and bar menu the menu has been the same now for a while but the standards keep slipping and comparing the same food offf the same menu it's hard to believe it the same place, there is no excuse.

We stayed here for two nights and overall, enjoyed our experience. The hotel is a lovely building and has charm and character throughout. We enjoyed the food, especially dinner, which was well presented and delicious. We also used the health and beauty facilities and found them well priced and functional. The room had character and charm too, but could have done with a makeover. The carpet didn't seem particularly clean, furniture had seen better days (especially the drawers) and the plumbing and heating was just not up to scratch. The shower was often far too hot and not very strong and central heating comprised of a radiator, which seemed to have two settings; Hot or off. All in all a charming hotel, but overpriced in terms of quality of rooms and needs a face-lift.

We had the most fabulous day on Sunday celebrating my baby shower in the Terry Suite, we wanted to say a huge thank you to Kay for the help with organising and being so helpful over the last few weeks. Maddi and the gentleman (sorry we didn't catch his name) for looking after us so well on the day. The food was delicious and everyone had such a lovely time. I didn't get chance to thank any of the lovely staff on the day but you were all fabulous! Love Ella x

Me, my husband and 4 members of our family attended the Christmas Day Lunch (2023) and I would like you to know that the whole team at Southcrest Manor Hotel made our Christmas. From the time we set foot in the door they were warm, welcoming and gave a 100% service that could not be faulted. The food was absolutely lovely and we are already planning on booking again for Christmas 2024 once they start taking bookings. I don't normally make recommendations but on this occasion I would highly recommend you try this lovely venue.

Our group of forty plus stayed two nights here in September. Set in ten acres of garden you felt cocooned against the world outside. On arrival the reception staff were welcoming and helpful. Rooms were of a good size, clean and had all the usual amenities. Breakfast was a buffet with plenty of good choices. Meals in the evenings were a delight to the senses and service was excellent. Only minus point was the size of the bar. This is a hotel we will definitely be returning to.

Our group of forty plus stayed two nights here in September. Set in ten acres of garden you felt cocooned against the world outside. On arrival the reception staff were welcoming and helpful. Rooms were of a good size, clean and had all the usual amenities. Breakfast was a buffet with plenty of good choices. Meals in the evenings were a delight to the senses and service was excellent. Only minus point was the size of the bar and the fact that it closed at 21:30. However there was a local public house nearby. This is a hotel we will definitely be returning to.

We got married here 25 years ago, (26.09) so to celebrate our Silver Wedding Anniversary I booked us in for an overnight stay. with a spa treatment, evening meal & breakfast. From start to finish it was lovely, room was spacious. Evening meal superb. Breakfast was buffet help yourself and again was so nice with a good choice of items both hot and cold, with juices, tea and coffee. Unfortunately, due to circumstances beyond their control the spa treatments were cancelled, these things happen and it didn't spoil our experience at the hotel. Staff from reception on booking in and checking out and the waiting staff were all pleasant and polite. We had a lovely afternoon/evening reminiscing - thank you - we will be back.

Not a lot of choice in the area for a reasonable price and this hotel is very reasonably priced for mid week. Didn't spend much time in the hotel or room. Staff very friendly and helpful. Nice hotel, bar, lounge, restaurant, breakfast but the room we were allocated, and I'm a Diamond Select member with Best Western, was in need of a serious refurbishment, especially the bathroom which wasn't to big. Breakfast was good and the selection was good. Didn't try the hot stuff though. Only down side was there was only one lady on and she was run off her feet ensuring everything was stocked/available and clearing tables. They need more staff in the restaurant at breakfast.

Me and my friend had a disappointing stay, which is a shame because with some changes it could be nice- Staff- upon arrival, the staff at reception didn't seem to know where to tell us to go because we arrived a few hours before check In time. However, we had to come at that time because we had the hot tub booked at 11. At lunch time, I couldn't open the ketchup sachets so a member of staff said she would get me some scissors to cut it- I'm still waiting for those scissors. At dinner time, I asked one staff what the soup of the day was and then when another customer asked what it was, a different staff member said a different soup! Spa facilities- quite poor. The relaxation room was a joke! It just looked like someone's living room (pictured) with a sofa with a dirty sheet on and little stools that no one is going to sit on to relax after a massage! Not even dimmed lighting to make it more relaxing. No staff around to tell us when our massages our, had to look at the computer behind the desk to see. The women who did the massages were lovely though. Hot tub was really nice but again no staff around to tell you where to go or what to do. Food- The food was really nice (pictured). The menus for both lunch and dinner had a great selection. I would come for the day here and perhaps have lunch or an afternoon tea. The room- the room was nice, clean and modern, and I had a decent night's sleep. The shower drainage was a bit slow so any showers longer than 10 mins might overflow. Because there isn't a pool and a good relaxation room, me and my friend didn't know what we could do between lunch and dinner. Luckily Redditch shopping centre is 5-10 min drive away so we went there. Would I come again?- Probably not. Definitely not for a spa break, it just felt like a hotel that just happened to have some spa facilities. I'd only return here for the food but it wouldn't be hard to find decent food somewhere else that had better facilities.

Absolutely fabulous, this hotel has got it very right. I messed up with my booking and an extremely helpful member of staff (Clare) kindly went out of her way to sort it for us. We didn't get around to using the spa, but I'm told that too is excellent. Lovely room, great food and stunning location. First class customer service and wonderful staff.

What can I say about Kay Lilley, Melissa and the rest of the team members at Southcrest Manor. We had our wedding at Southcrest on 02.09.2023, however Kay has been there helping us since we booked to have our day there. There were a lot of us on Friday night, the night before and we all had a lovely meal in the restaurant. On the actual wedding day the team worked so hard getting the rooms ready, and they surpassed my expectations. They covered every little detail. My guests and family all said it was the best wedding they have ever been to. The food was spot on, it was a shame I couldn't eat any of the evening food I was just too full, however the guests loved the food and complimented us on finding this venue. Everyone had such a good time, and myself and my husband couldn't be any happier. Absolutely perfect

We looked at several options around Redditch for our Golden Wedding celebration, and decided on The Southcrest Hotel, which has proved to be an excellent choice in every respect. Firstly, the facilities were perfect: a private room beautifully presented; a bar area and spacious patio for guests to use as they arrived and afterwards; attractive surroundings; plenty of parking. Secondly, the organisation was very efficient, from Kay who oversaw the event to the whole team who manned the bar and gave us excellent service for the meal, plus of course the chefs who provided a set meal that was praised by all. Thirdly, the price for the event was reasonable, and the guests who booked rooms (7 rooms in all) were all happy with the price and quality. So, we can genuinely say we were very impressed with the venue, and we had a marvellous afternoon. Recommended!

We celebrated our 50th Wedding Anniversary on Saturday 19th August. The event took place in the Auxerre Room which was an ideal size for our party of 50 for a delicious sit down meal. The organiser Kay did an excellent job bringing the whole event together being supported by able and friendly staff. We had an afternoon in the garden and conservatory followed by an evening BBQ. Many of our guests stayed overnight and all agreed that the hotel was very well run and comfortable. Breakfast was buffet style and was sufficient for our needs. Would thoroughly recommend the hotel.

I have stayed at the southcrest quite a few times and the reason for this is that it is a wonderful place to stay. I am always greeted with a smile from the lovely Claire on reception and given the right room for me. Any problems I have had have been dealt with by Paul the Maintenance guy with a smile and very quickly, I have to say that any problems have been minor and nothing I couldn't have dealt with but Paul fixes everything. A great guy. I wish I could remember all the staff as they were all lovely, made me feel so welcome and as if I was at home. Members of the staff I do know the names of are.. Leigh with housekeeping. So helpful and does a wonderful job of keeping rooms clean along with the rest of housekeeping crew. Lovely people and nothing is too much trouble. Last person who I want to recognise is the lovely Liaba who does breakfast and serves at the bar, what a nice young girl and a real asset to the hotel. Has great conversation and pours a good wine ! Just want to add that although I don't know all your names, each of you combine to make my stay as comfortable and as happy as it can be. No negatives here from me I miss them and can't wait to get back for a break again. Oh and the food is really good.. chips to die for, treated myself to a steak last night and it was as I ordered.. hats off to the chef and kitchen staff as they were having a busy night with a wedding party. All I can say is its a great place, wonderful peaceful location, good parking, WiFi, rooms are spacious and comfortable. Thank you to all the lovely people working so hard to make our stays so memorable. Lynn

We had a great time at the Southcrest Manor, celebrating my 80th birthday. We were well looked after by the lovely staff with their marvellous care and attention to detail which made my celebration all the more special. Thank you to the Chef and all who served our meal which everybody enjoyed, it was excellent.

The rooms are clean comfortable and quiet, the menu is outstanding however the service was not. Spa experience was disappointing as not very relaxing and felt that staff were overwhelmed and rushed, not as caring as previously experienced.. Had to constantly remind hotel reception staff that we had paid on booking but their computers were giving them inaccurate information. Very disappointed with reception staff attitude.

I am disgusted with the management team. How dare you insult and be rude to my husband and call him a liar. We stayed on Saturday night. 12th august for one night only that was enough. The front desk is not manned 24/7 receptionists both rude. We stood for 10 mins alongside another couple who also arrived at the same time. The red carpets are disgusting going up the stairs. I have worked in hotels and we are also well travelled worldwide. I paid £127 for one night absolutely NOT worth the money. You need to train all staff on politeness and learn how to greet and smile at people. Your waitresses on a Sunday morning need to learn how to clean and change their attire. I witnessed a waitress wiping the breakfast table with a teacloth and wiped all the crumbs onto a chair. I was astounded do you not have cloths and disinfectant. The food was bloody awful and bare minimum. Yes those sausages were done in a deep fat fryer and were cheap rubbish, bacon cooked in a microwave, mushrooms were not fresh and were definitely tinned, Your apple juice and orange juice dispensers were filthy and disgusting they need a bloody good clean before refilling. Apparently you ve had a renovation please do let me know where, personally you were ripped off. Please do advise your maintenance team to fix the toilet seat. Train you staff how to use a hoover in the bedroom especially around the skirting boards and wipe stains off the walls. The only good thing about the stay was the mattress. Disappointed is not the word for this hotel. Thank goodness the shahi restaurant on the Saturday night made our weekend and they are all perfectly mannered. I suggest you send your staff there to get some tips and training.

Don't use this hotel if you want a good experience and value for money......1st impressions were not good as nobody was at the check in desk we had to wait at least 10mins then the decor is dirty and tired it needs renovation same with the small room. Breakfast was appalling not a lot there deep fried sausages boiled mushrooms and hard croissants VERY POOR BREAKFAST BEST WESTERN sorry this is not BEST anything

Stayed here with my family. Had interconnecting rooms which we well appointed and really comfy beds. The staff were really friendly and great with the kids. We ate at the restaurant in the evening and had an excellent meal- Pork Belly was amazing. We played football in the grounds after breakfast and then went on out merry way refreshed.

We just want to say a huge thank you for your help planning our Wedding day, it genuinely was perfect. Right from the first meeting we knew we made the right decision booking our Wedding with yourselves, Kay is very approachable (you seem more like a friend rather than an employee of Southcrest!) and you made us feel like no request was too much hassle. Kay was very thorough with our planning and kept us up to date with everything where necessary. We genuinely cannot fault the communication during the planning process and even after our Wedding Kay is still checking up on us which is lovely! The team on the day were absolutely faultless - we loved how everyone kept making sure we had everything and checked up on us before, during and after the ceremony. Also, thank you so so much for coming to see us on the morning, it was great to see you and our families were so appreciative! The whole day was seamless and we didn't even notice the room being flipped for our wedding breakfast / evening party, the team were brilliant and you should be very proud of them. Again, thank you so much for how our Wedding day turned out, you really have created some special memories which we will never forget. The Southcrest is an absolute hidden gem and we wouldn't have chosen anywhere else!

What a lovely hotel! I went last night to join family for dinner. Three little ones joined us all under 5. The staff catered for all their needs bringing carrot and cucumber sticks to graze on until their dinner was ready, and kept the grown ups happy too!! A lovely selection of food from both the daily menu and the a la carte. Couple of cheeky, by the glass Pinot Grigio made for a fantastic evening. Food was delicious and the service was brilliant!

Decent, but small room - in particular the "bed area" was very "compact" with too much of the room given over to the bathroom. Low pressure shower. There was a 30th birthday party in progress until (very) late, and although our room was some way away it was still (very) noisy. I understand hotels have to host functions/parties and these can be noisy, but the needs of other guest have to be considered as well. Hotel is nicely decorated. The breakfast menu lists a huge selection of cheeses/meats - the only problem is that at 0815 on a Saturday morning only one piece of cheese and one range of meat was available !! Cooked breakfast was low quality bacon/sausages - not local produce - why ?

We had our wedding at The Southcrest on 14/07/23. From start to finish we found Kay and the team welcoming and accommodating. Nothing was too much trouble. The whole process was superb, very thorough & Supportive, ended up with the whole day running seamlessly. Food was amazing and nothing but positive feedback from all our guests. Such lovely staff, Claire, Jordan, Ryan to name a few. Accommodation was fantastic, rooms are lovely. Would highly recommend this venue for any occasion.

Hotel and grounds are nice, but our twin room was quite tired, mattress and pillows were of poor quality and the shower pressure was weak. Also no toiletries in the en-suite, but we had brought our own.

This is a beautiful hotel with gorgeous grounds, spacious and comfortable rooms, excellent coffee and good facilities. What stands out is the staff: they combine professionalism with real friendliness and are really good at their job. An excellent team. Customer care is very good indeed. At breakfast they were helpful in getting gluten free bread and veggie sausages : however we did think that the main meals could be more veggie friendly. Otherwise everything was perfect. They deserve congratulation for having such a motivated and genuinely friendly staff. We really did feel welcome.

We can't thank the Southcrest Manor hotel staff enough for providing us with the best wedding day we could have wished for. We chose Southcrest as we wanted a welcoming, stylish and intimate venue to share our special day with our friends and family. From the initial meeting with our wedding co-ordinator Kay we knew we were in the best of hands. The Laura Ashley Tea room was the perfect setting for our ceremony and the bar area and gardens allowed our guests of all ages, from kids to grandparents, plenty of space to unwind and celebrate with us. We chose the Afternoon Tea package in the Auxerre Suite and every aspect of it was delicious and gorgeously presented. It was the ultimate feel good day! We took advantage of the hotel recommended DJ, Rob and photographers L&E Photography and we've been delighted with our choices. Nothing was too much trouble for the Southcrest Manor staff. They catered for all our guests dietary requirements and their confidence and expertise put us at ease throughout our weekend stay. The hotel rooms were spacious, comfortable and clean and all our guests echoed our satisfaction, many saying it was the best wedding they had ever been to. Southcrest Manor is an understated gem where we've made happy memories that we'll cherish forever. We can't wait to go back and celebrate our anniversary there next year. Thank you to all staff for your hard work and attention to detail, it is very much appreciated. N&C Shotton

Had our wedding here on the 10th June, kay looked after us from the very beginning, helped us bring all our plans together for our special day. On our wedding day the room looked amazing, all hhe staff was helpful and friendly. The grounds are fantastic and we had some amazing photos outside in the grounds. We had a sit down meal, the chef did an amazing job the food was lovely and was serve by the waiters and waitresses, anything we needed wasn't an issue and was sorted straight away. Even before the cermony kay and some of her staff came to my room to wish me good luck and explained how things would go. I would recommend anyone looking for a wedding venue to come to southcrest, we enjoyed every minute, kay was fantastic and sorted everything out for us. Thank you to southcrest manor hotel to kay and every single member of the staff that made our special day the most memorable. Mr and Mrs Barnett

Overall a good experience. The staff were incredible from first booking with Helen. She was extremely patient attentive and polite clear on reception ensured that the issues regarding housekeeping were dealt with swiftly and a discount was applied. Accordingly, I would not hesitate to recommend this hotel to friends and family, as it was peaceful, yet convenient for access into Bromsgrove.

Generally a good hotel. The rooms were clean and tidy and far enough away from a wedding party that was going on so quiet enough. The breakfast was nice enough, although there were some items that weren't refilled even though we weren't particularly late and there was over an hour left of the breakfast slot. Food was nice and staff were helpful. We ate a set menu as part of a murder mystery event, so can't comment on the main menu. Would stay again, and is walkable to Headless Cross where we found a nice pub with a beer garden which was pleasant while the hotel was busy with a wedding.

Me & my daughter booked the pamper package. We had a lovely welcome at reception. Our room was really nice & clean. Went for dinner in the evening,we ordered from the a'la Cart menu. The food was beautiful & great portion sizes. We booked in for our pamper the next morning with Chloe. I had a facial & pedicure & my daughter had the full body massage. Chloe was very welcoming & made us feel so comfortable. We fully enjoyed our treatments & will definitely book again with Chloe. Can't wait for our next visit.

My partner and I stayed here for two night. The location is great for us for visiting relatives. There is ample parking to the side of the hotel. Reception staff were courteous and efficient. Our room overlooked the garden, with a lovely view. It was a very spacious and comfortable room with tea/coffee making facilities. Breakfast was self service with a good selection of hot and cold food. Would stay here again.

A lovely hotel ...stayed in a executive room overlooking the gardens.. very quiet had a wonderful nights sleep in a very comfortable bed . The staff friendly and welcoming.. A lovely breakfast. Will definitely stay here again if in the area.

The day started with a spa treatment at the beauty salon, which comprised of a back and neck massage with Elemis products followed by a facial. It was pure luxury. We were asked by the attentive staff if we had any specific preferences., which was really nice. A dip in the hot hydrotherapy pool was so relaxing. Later, we were served lunch in the beautifully decorated Laura Ashley restaurant. Although, the menu had a large selection, we opted for their delicious Sunday roast. It was well presented and the food was hot and plentiful. The staff were professional and gracious. A great place to visit if you are in need of some pampering or, some real good food. Will definitely go again.

We had a lovely Christmas Day lunch at Southcrest Manor Hotel, the event was very well organised, the food was extremely good and the service was excellent. All in all it was a very enjoyable experience.

I booked 3 rooms for a party of 6 people to celebrate NYE to include dinner & disco. From the outset communication with the hotel was excellent enabling me to be specific in room requirements & dietary needs. The hotel is lovely,much more friendly than the usual corporate feel,lovely setting,comfortable rooms,well stocked with tea,coffee,robes,slippers. All staff are very friendly,excellent customer service throughout. Everyone enjoyed the food & entertainment,I'm sure I will return

Sadly we lost a member of our family and we held the wake at the Southcrest hotel. Everything about the place and the service that we experienced was spot on. The staff who dealt with us, showed compassion and warmth towards us on this sad day. There were also friendly, professional and nothing was to much trouble for them, even when we asked for more cakes!!! Thank you again for looking after us.

Stayed two nights. First breakfast experience there was no meet & greet. Not necessarily a problem as we're no shrinking violets. We just used a vacant table. The young lady eventually appeared from the kitchen and to be very fair, she was attentive and courteous. Breakfast on the second occasion... Arrived at 09:45. The dining room was pretty busy, but not overly so. The meet and greet girl was the complete opposite of the previous day. I asked for two 4 minute boiled eggs. The girl looked at her watch and with some reluctance said she would do them. Whilst waiting. my wife and I had sausages and bacon. Bean and hash browns. None of which was hot. Likewise, the coffee. The boiled eggs arrived in about 10 mins. in a bowl... No egg cup. (Yes. No egg cup..!?!) The eggs were not cooked. 2 mins at very best. inedible. At 10:00 on the dot, the (I assume) FB manager went to each occupied table and asked if they were finished with breakfast and proceeded to clear both food and drink. Sorry to be long winded on this issue, but neither of us has experienced anything like this and we stay in hotels quite regularly. Not withstanding the dining room issues. All the staff we encountered were very polite, courteous and professional. We read the reviews from others upon arrival and thought the negative ones a bit harsh regarding the F&B. After the experience we had with the dining room, we can only wholeheartedly agree. The lack of an egg cup, took the biscuit..!

Attended a Christmas Party on the 22nd December with friends, it was a great night. The food was AMAZING, service was efficient and quick. The music was a great mix and Rob the Dj was happy taking requests. Will definitely book again for next year !

My husband and I got married here in the middle of November booked in July this year. From the very first phone call right through to the goodbyes the day after it was brilliant. Everyone who works there is utterly amazing, however we had the most contact with the wonderful Kay, Adam and Christian. They all work together so so well and ran the day spectacularly. We were very happy, our guests were very happy and we couldn't have asked for more. I also have to say the food served for the wedding breakfast was beautiful, much more than we expected there to be! Now the day and planning process is over it's quite sad not having that regular contact with Kay. Thank you for accommodating my endless requests and questions, also for dealing with my long list of starter menu choices! Hopefully we can come back in future for some tea and a wander.

Booked two spa treatments for my birthday. A woman called Rachel looked after me. I had a lovely experience. Full body massage was relaxing. Nails looked fresh and pretty with the luxury manicure treatment. Thankyou to Rachel! Will visit again and recommend to friends and family.

Brilliant night, lovely hot food with a gorgeous pudding. Staff were lovely and helpful. There was great music and atmosphere -perfect Christmas party night out with friends! Fab DJ. Thank you so much.

I've been using the Southcrest as a corporate venue for a few months now, for execs' accommodation and meeting facilities during the day. Two weeks ago, we also held our infamous works' xmas party there! We opted for an 80s theme, so Rob, the resident 80s DJ was just perfect. all the team were incredibly supportive and accommodating. The food was the best we've ever had and all in all, I'd highly recommend the Southcrest. Thank you so much - we certainly made some wonderful memories.

We were given a room in the dreary 1970s extension, on the ground floor, next to the car park. The cars were so near we could have been sleeping in the car park! It was the blandest of bland rooms: sheets and duvet cover were crumpled, and it was slightly grubby: the door to the en-suite had not been wiped down for ages judging by the smears and splashes on the door and door handle. The room was unheated and cold when we arrived on a bleak December day because nobody could be bothered to turn the radiator on to welcome guests. We had a drink in the bar (grubby carpets) and the bar had run out of ice and lemon for my G&T ‘because they had been busy': such a basic thing to get wrong. In a bar! They eventually found a lemon after I complained, but the look on the staff member's face ‘ how dare you complain, we've been busy' said it all…I'm not hopeful that this place will have any improvements in the near future, and how it got its four star rating I have no idea. Avoid.

I have now been here three times on the half day experience - use of hot tub, two treatments and afternoon tea. Each time has been consistently amazing - the massage and facial absolutely brilliant. The afternoon tea is delightful, in a beautifully furnished Laura Ashley tearoom. Having the hot tub to myself each time for an hour is the ultimate relaxation. I will continue to come here for the best value spa day I have experienced! I was so impressed I bought a further two vouchers, which I can't wait to use. Only slight negatives are that the gym could do with a revamp - any compact gym really should have a dual cable station as there's pretty much no exercise you can't do on one of those and they're space-saving. Also, not convinced the infrared sauna is doing anything? Would be good to know if guests can turn these on themselves? These are minors though and Southcrest continues to be the best in Worcs for me :)

Went for festive Sunday lunch, not sure why it was advertised as a festive menu as it was exactly the same as the regular menu and just caused confusion for the server who went back to the kitchen 3 times to double check if we could have various starters/mains before our order could even be taken. Dining room was absolutely freezing. Our table of 8 had been shoved into the bay window so the 2 end chairs had the curtains hanging into them and also couldn't be pulled out very far. The window had cracked glass one side of the bay and a vent in the other side. It was so cold we had to move after our starters, it wasn't much warmer but we were at least glad not to be blasted by -2° air from outside. We like a relaxed lunch as a family but the service was painfully slow. We ordered 2 bottles of wine and waited over half an hour to be told the red we wanted was out of stock. The wine finally turned up after our starters had been cleared. Staff gave the impression they were new to both the hotel and hospitality generally and could do with some training as no one seemed to really know what they were doing. Food was ok. Smoked salmon starter was overpriced for what it was (2 slices and a piece of rye bread quartered for £7.50) Roasts could have been much hotter. Yorkshire puddings were clearly shop bought and lunch was missing the pigs in blankets - chef told the serving staff that it was all in the stuffing?! Had to ask for more potatoes and gravy. Cauliflower cheese was nice and hot. Desserts were the best part of the meal. When the bill came, the red wine which was out of stock had still been charged for so we had spend more time waiting for this to be taken off. Would have stayed for a drink at the bar afterwards but the conservatory, like the dining room, was absolutely freezing as there was only one radiator. To be honest, I was glad to be going home so I could warm up. Overall, disappointing. We had come for a celebration in June so had expected this to be of the same high standards but it fell far short.

The location was ideal, beautiful setting. The staff were very friendly and courteous, room and bathroom was spotless. Didn't stop for breakfast, as had be be somewhere! I would definitely recommend this hotel.

I organised our Christmas Party to be held here and it was better than I had expected. I have visited here before some years ago and it has improved ten fold. Our party was a group of 38 along with other companies joining that same evening and wasn't too sure how it would work but I think it worked very well and everyone was dancing and having fun. The hotel also had 2 other bars where you could be served, unfortunately the smaller bar only served bottles and not other drinks but it didn't spoil the experience. Another bonus was they played the football in the bar for those who wanted to watch it as it was England after all even if we did lose :( Thank you to all the staff at Southcrest Manor hotel for being so accommodating and to Claire and Kay for putting up with my emails leading up to the event, very patient indeed.

A Christmas get together with friends was made so much more special when we booked the outdoor igloo. Warm and cosy with twinkling lights, blankets and cushions. We even had our own little Christmas tree and cd player! The food was plentiful and delicious and the staff were extremely attentive and helpful. Chloe couldn't do enough to make us feel welcome, overall a wonderful evening!

We went there for family dinner. Food was simply amazing, the main dish was big and I couldn't eat all. Very nice and polite staff around especially the young girl with ginger hair, can't remember her name, sorry. Hotel and restaurant looks posh and very elegant. Clean and fresh as well. Highly recommend for any type of occasion.

We had a wonderful family get-together of 14 people aged 8 to 80 for dinner, bed and breakfast for one night. The staff were incredibly helpful, with bedrooms close together. The food at dinner and breakfast was great, and had enough options for vegans in our party, including sausages fried specially. The grounds were great for kids of let off steam playing hide-and-seek in the woods in the dark! And it was excellent value for money, including the modest charge for a separate room for our celebration dinner..

Great eveIng at this hotel. We did a Murder Mystery dinner. The hotel was lovely (bedrooms a little tired), but very comfortable big bed and newly fitted bathroom made it very nice. The staff were all really friendly and welcoming and such fun, we felt like part of a big family. The Murder Mystery was such a great success with everyone getting very involved, we laughed all night. The 3 course meal was exceptional, every course delicious. The waiting staff were great too. This really was a night to remember we'll be back. Thanks all.

A lovely experience at the hotel. Enjoyable, cosy atmosphere at the restaurant with lovely food on offer. Great steak and one of the best soups I've ever tasted. All of this on top of beautiful decor and great service, I highly recommend.

We had a spa break deal here through Spa seekers. Absolutely amazing. Rachel's treatments were fabulous, I had back massage and facial. Really rated back massage. Superb hot tub outdoors. Very relaxing. Food great, room lovely, staff friendly. A fantastic treat! I can't wait to go back.

The hotel had very good reviews on Trip Advisor so we decided to give it a go for a weekend break. We didn't decide to indulge in the hot tub or go to the spa, but we did have breakfast both mornings. We stated in a premium/deluxe plus(?) room and found the following pros and cons: Pros: -Good breakfast selection. Chef was happy to poach eggs at our request. - beautiful grounds and plenty of places to explore. - Well-proportioned room and well-fitted high-standard bathroom. Cons: - plates, cutlery and items were missing from breakfast which caused a bit of a delay: staff quickly rectified this. - the room was full of cobwebs and the carpets in communal areas could do with a bit of a deep clean. - wallpaper peeling off walls in our room, so could do with repairing. Overall, a pleasant stay made all the better by the well-decorated Laura Ashley Tea room and breakfast room. I think we were just expecting our room to be decorated/cared for to a similar standard. We would stay again.

We celebrated our Golden Wedding Anniversary and the experience was first class in every way. Kay was amazing from the start helping us with all the arrangements and planning the evening. Nothing was too much trouble. On the day all the staff were amazing. Our meal was just delicious and was complemented by all our guests. Adam was so attentive, and made sure that the evening ran smoothly and just as we wanted. We think it would be very difficult to find a hotel to compare to the Southcrest and we cannot thank all the staff enough for making our evening so special.

2 day event, 8 presentations from external suppliers. Meeting rooms, bedrooms, food, staff, parking, location all 10 out of 10. A fantastic team, Claire & Kay in events team, Claire, Jordan, Maddie, Adam, Mark the chef, the 2 barstaff and others i dont know their names, a massive thank you. Dont hesitate to book here for up to 40 people.

When you pay for a wedding you don't expect wedding planner to make you feel like you are causing a problem when you ask for changes but Adam on the day who was left to run the whole day was brilliant and we can only say a huge thank you to him and his staff for making the day so special

Three family birthdays celebrated with afternoon tea in the Kingfisher Suite. The room overlooks the extensive grounds and was a comfortable room for our celebrations. The staff looked after us all and provided excellent food and service. A Sunday afternoon that was enjoyed by all. Big thank you to everyone involved.

Great hotel, great staff and a great breakfast. Spent the night here as we had a family funeral, as we live near Beaconsfield, the journey would have been to much of a drive so we decided to stay at this hotel.

We got married at the southcrest on 14th October and we cannot fault a single thing! From start to finish Kay the head of the wedding team was extremely helpful and guided us in all the right directions! I think we would have been very lost without her help running up to our big day. On the actual day everything was perfect there were no hiccups and the team were very helpful I would absolutely recommend this stunning venue and the team to anyone looking for a venue to get married! We can't thank the team enough!

Overall we are most impressed with this 3* hotel. Friendly staff Room (126) itself was clean and well furnished. The Bath/Shower room was very good APART from the bathroom door which was badly in need of a good clean and repainting. Evening meal was to a decent standard if a little limited in choice. Breakfast was good. Very good value for money Would have rated this as 5* but the poor bathroom door means I have marked them down We will stay again

From registration to leaving the staff were excellent: courteous, friendly and helpful. Nothing was too much trouble. The food was good and the service efficient and friendly. Overall, a very enjoyable overnight stay. We will be returning.

We enjoyed a family reunion, involving dinner and overnight stay for around 20 people. The service from checking in to leaving was excellent, the staff were friendly, polite and cheerful. Despite 2 other events being held at the same time, the meals were promptly served, and without exception described as delicious! The rooms were cosy and clean, with all modern technology. Breakfast time was flexible, with a good variety at the buffet. The hotel grounds added a taste of grandeur to the hotel. Well done to a clearly very organised team. I'm glad Southcrest Manor survived the pandemic.

We booked Southcrest Manor Hotel for our wedding back in May 2021 in the middle of the pandemic. We were very fortunate to be able to reserve one of the last Saturday weddings in 2022. From the outset, Kay and the team were brilliant. While we were unable to view the inside of the Hotel we felt confident that we were making the right choice. Once we were able to visit we were warmly greeted by Kay showing us all her experience and knowledge guiding us through our experience with the greatest of care. We were invited for a taster meal based upon our menu choices and that we throughly enjoyed. On our big weekend we had many family and friends join us in staying the evening before to share in the whole weekend. Evening meals were nice with a fantastic buffet breakfast. . The reception room was stunning and every care was made in letting us add our own choices to the room. Even with little changes the night before, nothing was too much trouble and Adam was a joy to deal with throughout our day, always there when needed but never in the way. The wedding breakfast was unbelievable, everyone enjoying their choices including the vegetarian and vegan options provided, the chef and all their staff should be proud of their food! Adam passed us on to Jordan for our evening and just as before, everything ran through seamlessly giving us a great end to our special day. Overall, Southcrest Manor Hotel and it's Team provided us with everything we ever wanted from our wedding. Special and sincerest thanks go to Kay for being there throughout our journey and providing us with the uttermost respect in regards to requests or changes. We will never forget our day nor will we forget those people who made it possible. Nic & Ruth

Chose this to meet upas a venue to meet an old friend. Wasn't expecting 5 star. Receptionist was friendly and helpful, room was perfectly adequate, although we had ro wash glasses as they smelled stale.. Paid for half board which includes 3 course dinner, but the allowance was for £25 per head which really doesn't cover 3 courses.. however, the 2 courses we had were good. Restaurant staff were lovely, especially Leticia and Adam who were so friendly and helpful.. the girl with the blonde hair was a little sullen and made no eye contact and could have done a little better to be welcoming.

Food from restaurant very bland…missed some of our order then added to bill. Had to explain the specific item wasn't brought out to us. Then item was cancelled from bill. No flavour to chicken or stir fry..probably one of the worst dishes I've tried.

My Wife and myself had our Wedding here in August. Kay was amazing in helping us plan our special day and ensured it went without a hitch. On the day itself we were well looked after, and nothing was too much trouble for the staff. Lovely venue and really friendly, helpful team would definitely recommend the Southcrest for an event or just a stay

We chose the south crest hotel for our wedding, and I would do it again in a heart beat. The staff are second to none. Attentive and on the ball every step of the way, nothing is to much trouble. The hotel is beautiful and kept to a high standard of cleanliness. The grounds out back are just simply stunning, with accessibility access also.

We stay at this hotel just for one night for visit our friends. We do not meet any problems, From check in to check out everything was very smooth, staff was very friendly and professional this hotel have very nice and clean rooms, great service, and we highly recommended it.

Well what can we say. From the moment we viewed the hotel before we booked it for our wedding till after we checked out, it was absolutely amazing. The planning, the location, the attention to detail, the rooms , the staff, the food, were just brilliant. Our day was perfect in every way. Even fantastic at calming the nerves. The Staff were absolutely wonderful and made us feel really special on our wonderful day. Will go back for our anniversary. Thank you to everyone , you are a credit to Southcrest Manor Hotel.

Had a lovely peaceful stay here. The rooms are clean & comfortable. The lovely grounds made you feel you well out in the country enen though hotel situated about 8 mins from centre of Redditch..The staff couldn't have been more helpful & friendly.

We had our wedding at Southcrest Manor Hotel in August 2022, and it was the perfect day! The staff were attentive, helpful and friendly. Both the wedding co-ordinator and the events team did so many things to make the day run smoothly for us. They offer excellent value for money with their wedding packages, which makes it so much easier to organise a wedding. They can provide a DJ, set-up, canapes, catering for the wedding breakfast and evening reception and much more, all for a very reasonable price. They also provide discounted hotel rooms for wedding guests. Rooms are clean, comfortable and pleasant to stay in. Kay - the wedding co-ordinator at the venue - was professional and helpful from the first meeting in November, even pointing us in the direction of local businesses who could help us with cakes, decor and photography. Despite my wedding day being on her day off, she still came in to work to wish me well. It is a really lovely place to get married, with plenty of greenery and features which look great in photographs. Lots of venues would charge much more and give you far less help and support, which is why I would highly recommend Southcrest Manor as a place to get married. I wouldn't have had my wedding anywhere else!

We loved the rooms very comfortable, the grounds were amazing. The food was outstanding... our DJ was fantastic and the staff daytime and night time was perfect throughout the day and evening.  They made sure everything went smoothly and looked after us..  Thank you again for a wonderful experience.. you are amazing person to organise our wedding with the amount of changes.. you got through them and nothing was a problem..  Maggie and les Pocock xxx

Hotel felt very tired, hot tub not open until 10am, and only given 20 mins, gym was awful. This wonderful building deserves more. Staff were helpful. Probably wouldn't stay again! Reasonable price but expected more.

Afternoon tea was lovely! Found out at a later time that they also offer halal as an option. We had a lovely massage and facial from Sinead, she was very good. It was a shame that the hot tub was out of order as we were looking forward to using that. However, I don't think we would come again to use the spa as the place wasn't very clean. There was dust every where, dead insects too. The sauna was dusty and so Was the staircase. The relaxation room could really do with a revamp. There was very little in there that provided relaxation. Some ideas may be candles, lighting, music, clean floors, comfortable sofas and chairs, maybe a foot machine.

We had our wedding here last Saturday and it was absolutely fantastic. The whole team at the Southcrest are amazing people who make you feel welcome and can't do enough for you. Adam is particularly amazing and goes above and beyond to make sure your every need is met - lovely guy! If you're thinking of getting married here i would 100% recommend it. The grounds are beautiful, the hotel is stunning and Kay is the amazing, lovely lady who will help you arrange it all! Couldn't be happier with our wedding day here - i wouldn't change a thing! Thank you to all of the staff you are amazing!

Myself and my husband got married here in July 2022. Kay (our wedding planner) was there for us from earlier on in the year and was amazing at being patient with us as well as fantastic and planning everything for our wedding day based on our needs. We had been initially waiting for 3 years to get married - in 2020 our original wedding plans were postponed due to Covid and in 2021 again our wedding plans were postponed due to pregnancy so for 2022 we decided to go all out and book a hotel for a 3rd time lucky wedding and we were lucky enough to be able to book SouthCrest Manor. When it came to the wedding day the whole day felt relaxed for both me and my husband; even though many of our guests cancelled very last minute or didn't show all the staff at the hotel were very prompt at making sure everything was rearranged and organised for the day. Kay and the staff had set everything up beautifully for the day. We would like to especially thank all the staff for how they looked after us and our guests including our relatives with special educational needs and early dementia without judgement making everyone feel welcome and comfortable. Later in the day Adam took over and made our meal and evening a special time to remember and even checked up on us the next morning to make sure everything had gone smoothly. We had the most amazing wedding and would highly recommend SouthCrest Manor Hotel for weddings. Vicky and Matt

I can only say we had a fantastic day nothing was to much trouble from easy booking great communication to the set up on the day food was lovely and plentiful staff very polite and helpful though out I would highly recommend and definitely be returning Thank you Kay and Adam you made my daughters day extra special Oh and it was a boy The manager aloud us to have my daughters dog come out on the bottom lawn as a surprise with the gender attached in balloons Which had everyone crying Sorry I can't post video but you definitely hit a five star with all the guests

My wife and I were married there in July. The service and catering were excellent. In fact the quality of the food was praised by many of the guests. The staff ensured that things were run smoothly and efficiently. Special praise must be given th Kay who organised the whole affair. Due to Covid we had to make last minute changes to the guest list and the arrival of an unexpected guest was all handled without a problem. I would recomme nd this venue to anybody wishing to get married.

Southcrest manor! Wow what a day! From the day we walked into your amazing hotel we knew we were getting married here. Kay what a wedding planner knowledge, advice and the information you gave us was perfect. After our second meeting you knew what we liked and always offered help at every step of the way. Constant emails and phone calls and it never felt like I was asking to much. You always went above and beyond to ensure ourselves and our guests had a brilliant day. Our guests complimented all of the staff saying how well they did and how flawless our day was. The grounds are amazing for photos and for the kids who loved running around in the trees. I honestly can't say enough good things about the whole experience. The food OMG everybody loved it we didn't get to have our taster session (our fault) so we turned up blind on the day and what a brilliant suprise it was. Our guests had travelled from Australia and Sweden and cheered when they seen the beef and huge yourkshire pudding. The guests at the hotel were lovely they complimented us and got involved with our guests some even saying the felt like part of the wedding. I can not thank you enough for our perfect day we couldn't of wrote it better. Jordan your beautiful smile professionalism and help was very much appreciated. Thank you all for absolutely everything. Sally and Ross Webb

I stay at this hotel quite regularly on business and find the accommodation to be of a great standard for the price. The staff are super friendly and the the setting lovely. I haven't eaten in the restaurant so can't comment on the food. Overall thoroughly recommend.

Having removed a review from trip advisor at the request of the manager Mr Osborne with the offer of a complimentary week, I now find myself even more angry at the hotel and it's attitude. I received the email asking if he gave me a complimentary week standard double with breakfast the duty manager now informs me it's one night only. So now they don't get a second chance as promised. Firstly it's a night getting someone on the phone so keep calling ( or don't) Ok. So my review was in regard to the general poor standard of food both breakfast and restaurant meals. Breakfast looks ok in the pics but look at the food left on plates tells another story. Sausages are black on the outside but raw inside. I'll leave that there as it's just obvious they don't care. Ordered a steak cooke medium and it came out cremated as you can see. No staff around to get feedback so no “ how is your steak” asked. I'm fumming as you can probably tell. The F&B team are under review and we are trying to improve our service, that's what I was told. Please come back and see the improvements we've made. Oh deer you've really let us all down so never again

We got married here on the 8th July. Right from our very first visit we knew we had made the right decision. The wedding coordinator, Kay, is a dream to work with. She is very experienced and although we had written a lot of questions prior to attending our first appointment we didn't need to ask them as everything was covered and explained. Throughout the wedding planning process Kay was very responsive via email and by the time came to have our final meeting we were comfortable with our choice. The day before our wedding we dropped things off to the venue and were introduced to Adam who would be looking after us on the day. He was so lovely, he felt like an old friend and made us feel very at ease. I spent the night before at the hotel with my bridal party and was thoroughly looked after. One of the staff Aaron introduced himself and explained that if we needed anything he would help. Which we did in the end as my Mom locked herself out of her room!! The wedding morning was perfect. Adam and Kay came to see how I was and then left us alone to complete our preparations. Our day went so perfectly. The drinks were flowing and we have had so many compliments on the food!! Before Kay and Adam finished their shifts they both came to say goodbye to us and we felt this was such a lovely touch. The evening staff Chloe came to see us to introduce herself and explained she would be looking after us moving on. Our honeymoon room was a welcome retreat after such a busy day and the breakfast in the morning was delicious. We really can't fault the venue or the staff at all. I really wish we could do it all again. Everyone has complimented us for our choice and the venue. Thank you so much! Love Mr and Mrs Allcott

The setting of the hotel was nice but overall the hotel felt quite tired and in need of sprucing up. Our bedroom felt very dated expect for the bathroom. The reception area and Laura Ashley bar were nice. The biggest problem was that the website states that it is has air conditioning- I presumed this meant in the rooms and the reason why we chose to stay here overnight on the warmest day of the summer traveling back home. There was NO air con and the rooms were like an oven! We had a small fan and reception provided us with another. The guy on the bar that night was very helpful and tried his best to make us comfortable by locating more fans but it was not ideal with small kids. Clarification of this would be helpful to let guests make an informed choice if air con is important to them. Breakfast was a buffet and was reasonable. Pastries were delicious! Was not asked by reception how our stay was on check out. I would chose a different hotel in the area in future.

We were here today for a family wedding and although we haven't stayed I just wanted to leave a review for the amazing service we received from all of the staff. My toddler was feeling really uncomfortable in the heat and being hungry and the staff went above and beyond to try and help calm her down. They made her a sandwich and offered loads of help including her being able to wander around rooms to cool down, a glass of ice ane bubblegum ice cream. The food we had as part of the wedding meal was beautiful and the air conditioning in the building was a beautiful relief from the summer heat. We had access to a family member's room and the room was lovely too. Thank you for being so understanding of our toddler troubles and making an already amazing day even better

The room was clean and tidy, but the bed was very uncomfortable. The pillows were thin and rock hard. We didn't get a wink of sleep! The breakfast was appalling. Very very little choice, no fruit, no croissants, and the cooked breakfast was greasy, Considering it is supposed to be part of the Best Western Group, there was nothing to suggest that there had been any investment in it apart from theLaura Ashley tea room which temps the public to visit. By the way, the shower wasn't very clean either!

Our second time here. My wife has osteoarthritis in both feet so we asked for a ground floor room with walk-in shower but ended up with a room located at the furthest possible point away from the front door. There is no lift in this hotel so we had to climb the stairs up to the next floor, walk along a myriad of corridors - with additional steps here and there along the way until we got to the back staircase leading down to our room. We then negotiated our way down Three (3) floors down with our suitcases etc to reach the bowels of the hotel where our room was to be found at the back of the building. In fairness, the hotel was only booked at a few weeks notice for 2 nights commencing on a Sunday - and they did have a wedding party in too. The hotel did tell our group organiser on booking that ground floor rooms couldn't be guaranteed - but they could've hinted at what ‘might' be offered instead. Service on arrival was appalling. No one on duty at reception - because they were helping out with the wedding reception - leaving a number of us hanging about waiting for 10 minutes - with no bell to ring for attention leaving us having to ask passing waitresses to attract some attention for us. They were clearly short staffed because the bar had no one behind it either and the dinner service later on was slow on the first night. Food overall was quite nice except for Tuesday's breakfast buffet on our second morning. The pink undercooked sausages and almost raw whole mushrooms were so unappetising that most of us didn't bother with them. The rooms were nicely appointed but try and switch off your bedside light while bed. My attached pic will show you what I mean. The housekeeping however, was the worst I've ever come across in many, many hotels. We bumped into the chambermaid leaving our room after we returned to breakfast and apologised to her for our sudden appearance. She said that was okay because she had already serviced our room and there was very little to do except to empty our bin. So left it at that and away she sauntered. When we entered the room, we found that the bed had barely had the quilt pulled up and our pillows were still left where we left them in the bed after getting up. When I went into the bathroom however, Nothing had been cleaned at all. The used complimentary soap and empty shower gel tube were just left lying where I placed them after my shower and the soap's wrapping paper was still there too. We could also see that the loo had not even been looked at either.

Revisited Southcrest Manor recently for their Sunday Lunch. Food was exquisite with generous portions. Excellent quality at an amazing price. The staff were attentive and courteous willing to assist with any request. Despite our party size service was quick, professional and friendly. Lovely work around the grounds after lunch as well! This is why I keep coming back!

Staff were warm and welcoming - the property was immaculately clean. Rooms were great stayed in the executive and standard double during our stay and both were great - food and drink was on point - would recommend and will return

I stay here regularly with work (once a week since February) and I find the hotel hit and miss, but I still return as it's convenient place to stay and it's at reasonable price. Good points , staff always friendly , rooms always clean, ample parking, Wi-Fi good coverage. Could improve, I don't want to say that there is too much wrong with the hotel but I find the quality of food inconsistent, it's definitely going worse over last few weeks to what it was back in February/ March. Also the limited menu has not changed over the time I stayed here, the stroganoff off the special was a welcome chance last time I was there. Breakfast advitised for 6.45 but it's pointless going down before 7.00 as they are really ready! On my last visit , they had no orange juice, hash brown or brown sauce, on one day but the did on my 2nd morning this week. What I have noticed is that there is a high turnover of staff at the hotel and this has to play a part in the lack of consistent in my stays here. Gym very limited, i would t get too excited if you're packing you kit!

I had my wedding at the Southcrest Manor Hotel last week and am just over the moon with how everything went. The staff (particularly our wedding co ordinator Kay) were accommodating of my needs as an autistic person and had everything running smoothly from start to finish. The hotel itself is beautiful with rooms that suited all of our guests, the grounds are gorgeous and we actually spent a great deal of our time outside because of how lovely it is! At the bar they ran out of my favourite alcohol but it was only 5 minutes later that they got my attention to say they'd got some which was brilliant too. Overall I couldn't be happier with my stay there especially for such an important event!

Hotel was great and good value being part of a wedding guest package , our room was lovely ( we upgraded to an executive room ) However breakfast was disappointing there was not much choice and it was poor quality

So , I turned up 2 hours before check in and had such a warm reception on arrival with good laughs and jokes , i was offered complimentary coffee and a great seat in a conservatory area overlooking some beautiful gardens. Then i found out my room at been made up early :) I had a great afternoon walking the large outside space with great garden features, i used the gym with adequate equipment to serve any needs and even had a sauna and jacuzzi before my meal. The whole stay has been a pleasure for me i will rebook here and recommend it to others without hesitation. Also the breakfast staff are wonderful and it was a young girls first day i found her pleasant and nice and hope she relaxes into the new role perfectly

We got married here, from the ceremony through to the evening reception and had the most incredible time. Obviously it was our wedding so we were on a natural high but the hotel and incredible staff made everything special. Firstly, COVID played its part as we were originally due to marry in September 2020 and eventually we hitched in April 22. This was our 4th date but at no point was there an issue. We heard other peoples horror stories but we simply hopped from date to date until we could do it. The wedding planner, Kay, is simply amazing. So calm, professional and she feels like your friend. Nothing is too difficult and she organised and scheduled every request including rolling up her sleeves if it was required. On the day itself, everything ticked like clockwork. The staff worked tirelessly behind the scenes as we went from ceremony, to photographs, to wedding breakfast, to the reception. Each time we vacated a room, it was swiftly converted ready for the next stage. We were fortunate with the British weather and could enjoy the beautiful garden and terrace in all its glory whilst the bar staff kept a steady flow of refreshments in the fabulous bar/conservatory area. The food for our wedding breakfast was divine with several of our friends commenting on how they enjoyed it. All staff were efficient and friendly and simply made it the most wonderful day. Despite the fact the hotel was open to all guests throughout the day, we couldn't help but feel we had the entire place just for our wedding and we're made to feel so special throughout the entire day. I have nothing negative to say and would recommend this hotel to anybody that may be considering it. It has such a wonderful personal feeling that you don't get at some of the corporate hotels. We can't thank the staff enough for helping to make this the most magical and wonderful of days.

Thank you so much for the care and attention to make our son's wedding reception such a special and unforgettable day. The service we received from the initial enquiry to the day itself was exceptional. Kay – our designated wedding planner - made it look easy with her calm, friendly and professional manner and the whole team are a credit to the Southcrest. The food and service were excellent and the well priced rooms meant that many of the wedding party elected to stay for 2 nights! Great value all round and all on our doorstep too! Redditch's hidden gem. Thank you!

Nice and quiet location 2 weddings held whilst I was there with plenty of staff , on third night no wedding and only 1 member of staff so delays in service , tables not being cleared for hours , also had to request room was cleaned and towels etc replenished . Some breakfast items looked like they had been reheated from the day before

Lovely hotel room bed was really comfy and the shower was perfect planned to ask my girlfriend to marry me and the staff was really helpful to assist in my needs the the evening meal was lovely had a three course meal. The breakfast was nice Overall really good experience

Hotel fails to meet the Equalities Act criteria and discriminates those with disabilities by not offering the same level of service in this case a person with mobility issues would not be able to book a superior room as they are all located on the 1st floor at the end of several long corridors. Hotel does not have a lift but does have a ramp at main entrance. Breakfast service shocking, not adequately staffed, food lacked variety, limited, food dry as had been sitting since 6:30 in heated trays. Nothing for a vegetarian, stock limited and not replenished. Asked for a boiled egg, they didn't have any eggs, asked for fruit , they didn't have any, was told they had run out of veggie sausages. No yoghurt, no fruit, no jams unless you like marmalade. Basic in everything... If you are a vegetarian would suggest staying elsewhere. Stock needs replenishing in bar. Checked out after 1 night despite having booked for 2 nights. Paper thin walls meaning that night noises were explicitly loud from next bedroom. Staff poorly trained, waiters need to learn basic serving etiquette, staff disappeared and didn't follow through serving requests e.g. asked for cider, waiter said he would look in cellar, did not return. Later in day asked for ice in drink, waiter went to look for ice but didn't return. Long wait between courses during evening meal despite only 6 tables seated, main meal consisted of fried egg with raw egg white which was returned to kitchen to re-cook. Staff unorganised. Lack of sufficient front of house staff, no porter service, have to carry your own bags up the stairs which is a problem if you have mobility issues. Lounge tables not regularly cleaned down, dirty glasses and plates left laying around. COVID is not an excuse for poor service. Despite refurbishment, some rooms look untouched and showing signs of wear e.g. bedroom lamp damaged and no Handles on bedside table.

Reasonably sized hotel in its own grounds just off of a main & busy road but not much noise to be a problem. You can walk to a small Co-op supermarket and a couple of pubs within a few minutes. Check-in was good (I was the only guest at the time anyway) and the lady was efficient, helpful & friendly. My room was fair walk along corridors and a number of sets of stairs (a proper rabbit warren is this place !) and I did miss one turn but I got there and it was facing the quieter rear of the hotel. My room, weirdly, was almost identical in size & layout to that in a Premier Inn !!!! Small wardrobe on left, desk next to it & chair at end of room by window. On right side of entrance was the bathroom and then the room opens out to a nice big bed. Bar downstairs just opposite reception was OK, comfy single chairs looking out onto patio and garden. Bar staff good, friendly and knowledgeable. A wake was going on in one reception/function room so bar staff had to go of and deliver drinks which caused a delay (no other staff evident). Restaurant/breakfast room was between bar and this function room. I slept OK until about 06.50. And then……………..the herd of elephants above me decided to rearrange the furniture. There was so much banging & scraping across the floor. Then it was accompanied by SLAMMING of doors. And I really do mean slamming. Now this slamming cannot, surely, be the fault of the hotel but by totally inconsiderate guests. Honestly. It makes you want to just go out naked into the corridor and slap them (Will Smith possibly would have). Bath tub was tall. My five foot nothing wife would struggle to get into it. Shower was hot but it was poor – a bare trickle. Waste bin was utterly useless (see photo). The foot pedal was already touching the floor and so you could not open the bin using your foot but had to manually open it with your hand. This is really bad. Housekeeping have to change the bin bags at each guest turnover so they have to do the same. Stop being lazy, report it and GET A NEW BIN !!! The back of the door had half a repair done to it (see photo) as, I assume, a robe hook had been removed. But someone has done half a job and it looks very ugly and shows a lack of care & attention. Breakfast – ooooh I love a cooked breakfast when I'm away. But this totally disappointed. Sorry but it was a bad experience. Lots of empty tables but previously occupied and full of used utensils & crockery etc. It was 08.45 so I guess plenty had been down to eat and dash off to work. I understand that. But, come on, your waiting staff had less motion than Sloths ! I cleared a table myself (after waiting) and then a chap provided the cup, plates, cutlery etc. I ordered a coffee and asked if I could have 2 poached eggs (only eggs available on the help yourself buffet were a couple of fried kept under a heat lamp and some scrambled which had dried out). No problem the chap said, but there might be a short delay (5 minutes I was thinking as, how long does it take to poach 2 eggs ?). I made myself a slice of ‘toast' using the fairly standard, and usually awful, conveyor belt type toaster. Once through and it's warm bread and so twice through = charcoal ! I settled for warm bread. No eggs yet. I drank some coffee and ate my bread. Then after about 15 minutes I asked about them and was told that the 'Chef' had managed to get the eggs stuck to the pan. Chef ???? Anyway, another 10 minutes passed and 2 perfectly poached eggs arrived. I went up to get other items from the buffet and was told by another guest NOT to take a plate from the plate warmer as they were incredibly hot. So I didn't. Between this guest, his wife and myself we managed to grab the attention of one of the Sloths who muttered something and went and got more plates. Which were the opposite of hot being very cold. So I grabbed myself a couple of sausages, some beans and some miniscule pieces of what were once mushrooms (why do places dice them so, so tiny ?) and added this to my eggs. Then I noticed – no sauces. None. Anywhere. I asked and was surprised how quickly an old ‘dirty' HP sauce bottle came – my food was still warm ! Overall a mixed bag.

We have stayed at Southcrest a few times before and always had a fantastic experience. The hotel is beautiful and fantastic value for money (a 50 minute spa treatment, private hot tub time, 3 course dinner, bottle of Prosecco, over night stay and breakfast - all for under £150!) but what really stands out about Southcrest is the lovely people that work there. No matter what request or issue you have they always go out of their way to help you as much as they can. Can't recommend Southcrest Manor enough and I will continue to rebook in the future.

Very nice place great food the bed was very comfortable . And the garden of the hotel are very pretty Thank you to Elue on the front desk very helpful, So if you fancy a night a way may be considered the this hotel

Rang hotel to check booking on 24/3/22. Unhelpful receptionist gave in incorrect information and changed the room to a ground floor room without permission and didn't change back when we rang her the second time to check nor did she send an email to confirm the change we are booked in on April 3 & I was Very disappointed & upset with the allocated room (015), it was dark freezing cold and then what felt like the basement overlooking the carport & a brick wall! NOT what we are expecting of a first floor room overlooking the garden a double superior room, But ROB Duty manager saved the day by changing room to the original booking. Rob was brilliant, friendly, helpful. Lovely conservatory overlooking the garden. Limited restaurant choices - same menu each night ☹️

Good clean rooms staff friendly and helpful. Breakfast is generally good and the bar is good. I have stayed many many times mainly for convenience but it is a hassle free stay and is reasonably priced. In all my time there I hve never had dinner so can't really comment but the plates I have seen look good! I will stay again

Reception staff were lovely - Ellie in particular - despite a slight mishap with being charged for the room despite it having already been paid. Spa treatments were great, really lovely spa staff - although the actual spa facilities are limited. Dirty (brown) stained towels and ripped robes. The room was small but nice and clean - with staff going above and beyond to make the room look great. Shower water pressure is poor, with only one tiny body wash and shampoo for the room, so had to ask reception staff for more. Overall up to this point, the stay was enjoyable and the slight issues were not too frustrating. The dinner is where there were a LOT of issues - especially considering there were only 3/4 tables to deal with. Firstly, ordering our food and never receiving our drinks, followed by starters that seemed to be cooked from frozen. The main was okay. Dessert was profiteroles - where we received 4 dry, clearly slightly old and not fresh profiteroles. Then came trying to get the bill, where we asked one member of staff who 15 minutes later was still walking around and had clearly forgotten, we asked another member of staff who checked the till and our orders had not actually been put in - so he had to ask what we got. Then 10 minutes later we receive a bill which has multiple errors. Another 10 minutes later we eventually get the correct bill and then are able to pay and leave. Every table around us also had bad experiences, with one table having never received garlic bread that they had ordered and the other sending some of their food back. I can understand making errors, but there were literally 3 or 4 tables to deal with during the time we were there between 4 staff members. Overall, dinner service was extremely poor. 1 younger male - potentially a manager - was nice enough - while 2 younger staff (under 18) were clearly poorly trained and had extremely poor customer service abilities - but I guess you can't expect much when they are likely paying minimum wage to extremely young staff.

Do not stay when a wedding is taking place, rooms are very poorly maintained. Spa break includes limited use of jacuzzi and use of saunas, no pool. Broken toaster at breakfast as the toast was getting stuck.

I stayed at this hotel for a wedding and I could not fault the venue or the staff. I have a number of physical and dietary requirements and they were extremely accommodating, nothing was too much trouble. The food was fantastic, the staff friendly and helpful and the rooms clean, comfortable and good value. I highly recommend.

Stayed 12/13th March with a friend for a one night spa break. Spa facilities are really poor. There's an outdoor hot tub that looks dirty and in a not very well maintained area. The relaxation room is just a room in the hotel with a couple of sofas, not a proper relaxation room. There is a sauna but it's tiny and in what seemed more like a changing room, so not a spa setting, and you could only really fit 2 people in it, which is fine for social distancing but it's not a comfortable space. Robes were really worn, loop holes broken, really tatty, very disappointing. Spa treatments were lovely though. Hotel rooms are tired and run down, although clean. Main reception area, restaurant and bar were all really nice and the staff were all great which made up for the poor parts. Wouldn't return for a spa break but hotel stay would be ok.

Lovely hotel and setting very quiet and clean comfortable rooms. Food was lovely but staff not trained very well Breakfast room no tables cleared but staff walking around much the same in restaurant but lovely waitress there knew what she was doing but all by herself.

After being let down by a previously booked venue, Southcrest Manor Hotel came to the rescue! With just two weeks to go, Kay Lilley did everything she could to help make my special celebration one to remember. Kay was very professional, friendly and reassuring, which is what I needed. She was just BRILLIANT!! The venue was just the right size and it looked beautiful on the day, everyone commented on it. We had the Laura Ashley afternoon tea which was delicious. I'd also like to thank the lovely Ellie on reception who was very friendly and helpful. My husband and I decided to stay overnight, and enjoyed an evening meal and breakfast the following morning. Highly recommended and we'll definitely be back!

We have stayed in Southcrest Manor hotel and we really enjoyed our stay. It was surprise for my husband's birthday as we went to watch Aston Villa match in Birmingham. Lovely hotel to break up the journey. We had beer after the match in hotel conservatory which was lovely and quiet on Saturday evening. Room was as always spotless clean thanks to Anna the housekeeper. She is doing amazing job and hotel staff have been extremely helpful and go above and beyond. We had lovely breakfast in the morning and we have booked afternoon tea in Laura Ashley Tea Room. This was really nice highlight to our stay and our daughters loved it. I would definitely recommend this lovely hotel for a nice break. We are coming back soon x

We booked for my daughters 18th birthday as an introduction to spa weekends not knowing if she would enjoy it so not wanting to spend a fortune, and for what we paid we can't really complain. The good: 1) The massage was lovely. 2) The staff were fantastic. 3) The breakfast was reasonable. The not so good: 1) The food at dinner wasn't great. My daughter had pasta that was over cooked, with undercooked vegetables and a slab of dry unseasoned chicken with a desert that advertised clotted cream but came with cheap squirt cream from a can. My pizza was burnt on the bottom and my desert of profiteroles had a cardboard like texture (maybe from being defrosted too long before serving?) 2) Whilst clean, the hotel is extremely tired in parts. Huge amounts of condensation gathering on the window sill, and the hot tub area lacking in appeal. 3) The robes were tiny, and very old, with holes or damaged belt hooks, or both. 4) Multiple plates at breakfast were filthy with food still remaining on them after cleaning - not much care taken before placing them out for use. 5) Images of the grounds are misleading. There is a garden area with a small walk but that's it, nothing else to do and the hotel leads to a main road. As someone who has visited multiple spas I would probably not return, as it was not luxurious enough and the hotel needing a fair bit of work to bring it up to an acceptable standard, but for my daughter and her partner as a first time spa it was perfect.

We had a baby shower here with afternoon tea for around 30 people. Can't recommend this place highly enough! We created our own seating plan based on everyone's dietary requirements, expecting a few mistakes as would usually happen elsewhere but everyone was catered for perfectly which I was really happy with. The room and tables were set out on time and looked great. We were allowed to take our own decorations too. Special thanks to the Sales Executive, Kay who helped organise this for us. All the staff on the day were helpful and very efficient. Wouldn't hesitate to return, in fact it will be my first choice for any events in the future. Thank you!!

We had a 30th Birthday Party here for my daughter this month. The room was lovely and the staff were so helpful especially Kay and Craig they couldn't do enough for us and were very accommodating in allocating rooms to our family members. The feedback we received after the party was so positive everyone loved it my daughters friends commented that it was like a wedding! The DJ was brilliant and really got the crowd going. The food was lovely and plentiful and the service was excellent. All in all it was a great night to remember and will remain a great memory for my family. I can't thank you all enough for this wonderful experience.

On the way down south we used this hotel to break up the journey and this was a solid decision. Other than our room being miles away from reception we had no complaints. The young bearded guy from the hotel was particularly helpful at breakfast and we enjoyed a drink in the hotel conservatory in the evening and this was pleasant.

Just got back from a one night stay (10th Feb) with my partner as a surprise treat for his 30th Birthday. I took advantage of the Valentines Offer they had going on and we really enjoyed it and both my partners birthday and our Valentines weekend felt truly special. We were checked in to our superior room by the lovely Ellie who gave us such a warm, smiley welcome and really went above and beyond for us. She is a real gem who clearly has a passion for making sure people enjoy their stay. Prior to our stay I had been conversing with her through email regarding some extras I wanted adding on to the room and some amendments I wanted to make, she ensured my requests were met and never treated me like an inconvenience for making changes and additions. I particularly loved how discreet she was at check in regarding the price and the added extras I requested as a surprise for my partner and discreetly passed me the invoice and spoke evasively so that my partner was oblivious to the little surprises I had added. She advised us that if we needed anything to let her know, everything was perfect but she rang us a few minutes after arriving in the room to ensure we had everything we needed and that it met our expectations, a lovely touch! She then brought us robes and slippers to use so that we could enjoy an hour of uninterrupted alone time in the outdoor hydrotherapy hot tub that she had booked in for us. This was amazing by the way and so relaxing! We were lucky that the sauna and infrared room was also being unused and we enjoyed some time in there uninterrupted. After going back upstairs for a quick shower we noticed there was no hot water, we rang reception who dealt with this promptly (slight boiler issue I believe) and within 30 minutes this was resolved and our hot water was working as expected. We enjoyed a beautiful 3 course meal and drinks in the absolutely stunning Laura Ashley Tea room/Restaurant served by a lovely young waitress who sadly I did not get the name of, she really went above and beyond to ensure our meal was perfect and giving suggestions of some of the nicest things on the menu, she made our meal feel so personal, relaxed and welcoming. The gentle classical music playing in the background made it extra peaceful. After dinner we headed to the room to relax and it was so comfortable and so peaceful and quiet, the bed was huge! The next morning my partner enjoyed a deep tissue full body massage by Rachel and he said it was so relaxing and he felt amazing afterwards. It was his first massage and spa experience and she made him feel relaxed and comfortable. It was important to me that this experience went off without a hitch and was stress free and enjoyable for my partner to celebrate this milestone birthday and it was honestly a 5 star experience all around and we really look forward to staying again.

Our stay here was purchased as a package, stay dine and unwind Great value for money and would highly recommend Treatments (one 25 min each) and food (evening 2 courses & breakfast) were lovely and our room a superior twin was also very nice Hotel looks as if it has had some recent redecorating which is all very tasteful and in keeping with the building Staff very friendly and professional

Loved our stay at Southcrest hotel! The staff went above and beyond to help us and made us feel at home. The food was great and very reasonably priced. Ellie at reception was so lovely and very helpful! The spa treatments and hot tub were great. Loved it, can't fault it for the price ! Thanks all

I thoroughly enjoyed my stay at Southcrest Manor this weekend. Husband permitting, I've stayed a few times to get away from the hussle and bussle of family life just to have 24hrs of silence to enjoy a glass of wine (or 2) and just read a book! The last couple of years have seen lockdowns, home schooling and now, securing an amazing but demanding job in a school so this trip has been a long time coming. Considering there was at least one, possibly two parties going on I didnt hear a thing. Room service was quick and efficient and I have to say I was made to feel very welcome by Ellie who checked me in and out. I love the Laura Ashley tea room....great breakfasts guys. Looking forward to my next stay....I hope it's soon!

From start to finish the detail, communication, food and the staff Kay, Ellie, Courtney, Curtis, Amy, Craig and Maddi were AMAZING!!!! So glad we chose to have our Mom and Dad's surprise Ruby Wedding Celebration at the Southcrest Manor Hotel. They went above and beyond for us and helped us make a very special memory, one we will remember forever. From the bottom of our hearts...Thank you all from Wendy, Ian and Rachel xxxx

This hotel probably used to be a 4* years ago. It is in need of serious refurbishment. It was dirty, things found under the bed which were from previous guests. The shower is either scolding hot or off. Breakfast not consistent, had to go downstairs to order room service as nobody ever answers the phone. I could go on ..... Not a great experience.

Visited for friends birthdays and had a wonderful stay. Lovely afternoon tea with great vegan options, good quality evening meal, staff were incredibly friendly and helpful, bar prices also reasonable for a hotel. Shame the jacuzzi wasn't open for longer, but understand how hospitality has struggled with staff recently, hopefully once fully staffed it will open for longer. Thankyou for such a lovely visit, will definitely return and recommend

Towards the end of 2021, I booked a Murder Mystery Event for our Works Christmas Party through a Company called Murder57 which was due to take place on the 29th December. Eight of us were due to attend (4 couples) and the price included an overnight stay and breakfast. We paid approximately £650. In line with Government guidelines at the time, we all took LFT tests 24hrs before attending the event. Unfortunately, 4 of us tested positive with a fifth person being extremely unwell and living in Leicester and so not able to travel down with her partner. This left 2 of us able to attend the event, hardly a Works Christmas Do! I rang Murder57 to be told in no uncertain terms that there would be no refund and no alternative due to the lateness of the cancellation. I said to the lady that we could of course have just done the unscrupulous thing and attended putting everyone at risk, but instead had obeyed the rules and were now seriously out of pocket. She very firmly placed the blame at the door of The Southcrest and said she was responding in line with their policy. Following this call, I emailed The Southcrest on the 19th January explaining the situation and as I pointed out, unfortunately COVID does not run to a time schedule and were they so unconcerned about the effects on their reputation that they were not prepared to offer something by way of a small compensation? We certainly weren't expecting at any point to get a refund but to be offered absolutely NOTHING is pretty poor customer service in what are still very challenging circumstances for us all. To date I am still awaiting a response.

Booked the pamper package break for myself and my mom, amazing experience from start to finish. Friendly staff, clean rooms, beautiful grounds, relaxing hot tub and treatments, delicious food and wonderful afternoon tea and an absolute bargain. Chef/s and staff are a wonderful asset to this manor. Definitely making this an annual trip and visiting again this year. The only minor minor area that I think could be improved is getting to the spa area, it is quite confusing first time round as not signed very well and unclear as changing room is on different level etc but as soon as you know it's absolutely fine. Honestly such a wonderful stay and can not wait to return!

We decided to have a midweek break after working over Christmas. The staff went above and beyond. We enjoyed an afternoon tea which was delicious. The breakfast was also lovely. The hotel is in an ideal area, close to Stratford and Birmingham. We would highly recommend.

You would be hard pushed to find a more welcoming and accommodating team of Staff from Bar, Restaurant, Housekeeping than the Southcrest. Sadly, during our stay, they were massively let down by the Hotel. Essentially, presumably because of Covid losses financially, the Southcrest is recouping money as an "event" venue. As residents, we were considered secondary by management although Staff tried to compensate. This is in a beautiful setting and clearly was a 4 Star Hotel at some point in the past, but if you are planning anything more than a stay of two or three nights at best, it is a glorified and expensive "BnB". We were ordering in food during our stay because the kitchen kept closing without notice. Pictures show our takeout in the Hotel lounge. Hardly 4 Star.

Enjoyed another amazing weekend at my favourite local hotel. Love everything about it, Great for any occasion, I have stayed twice previously with my partner and this time celebrating my birthday with friends we had double adjoining rooms which was perfect! Started with a treatment each in the spa, fabulous, followed by an hour in the hot tub and finished in the sauna! Back to our room to get ready for our evening 2 course meal in the beautiful Laura Ashley restaurant - amazing food! Finished with buffet breakfast this morning which Agsin was very good! Special mention to Ellie in reception who cannot do enough to make your stay perfect, the little touches are what makes me want to visit this hotel time and time again Even a birthday card in the room waiting for me, she is a breath of fresh air so friendly, helpful and polite Thank you Ellie and the rest of the team for a perfect weekend stay! Will be back again very soon

Stopped by for one night on our way North and had a pleasant stay. The room was clean, warm, and comfortable enough and the facilities more than adequate. The self service Breakfast next morning was marginally okay, but most of the dishes were warm rather than hot, and the room where it was served was somewhat chilly. All in all it was good, more 3.5 than 4 Stars, but it was Xmas.

Fantastic hotel with delicious food and relaxing lounge bar. The grounds were beautiful and worth exploring. The hotel was spotlessly clean and regularly checked and sanitised We were unable to book spa treatments because we made a last minute hotel booking and the sessions were all pre booked. Next time we visit we will book in advance. All of the staff were extremely helpful and we cannot thank them enough for their professionalism. This is definitely a hotel to return to. Thank you to all concerned.

Good quality hotel Rooms had been refurbished Good good at breakfast But rooms could do with a quality clean, we had missing towels and the bathroom was unclean. We had dressing gowns and slippers. Coffee machine also in room which was a bonus for my partner .

Informed hotel it was our anniversary and when we arrived we were told we had been given a complimentary upgrade. We got to our room and it had been ‘decorated' with petals on the bed and given a box of chocolates. Luvly meal in the bar and very good breakfast in the morning. A wonderful night away!!

What a fantastic evening! The food was lovely and the atmosphere was fantastic! Such a wonderful and fun night out, that was very much needed! We danced and laughed all night! Highly recommend! We will be back!

Beware ….Attended the so called 4 star hotel for a family festive meal, immediately on arrival we were (4 of us) shunted not into the dining room but into the cold conservatory annexe for our ‘festive' meal. The Formica table set up would not have have been out of place at a KFC or a motorway service station. It was as festive as Redditch crematorium in atmosphere and display! The second course took over an hour to be presented and the bill was wrongly presented twice. I was looking at booking an afternoon tea for my birthday in January here, but have a guess what my decision will be ? Terry C W

Stayed here on a work trip for 3 nights. Really lovely place, quiet and secluded, perfect for a few nights stay over. Rooms was clean and to a great standard, included everything I needed. Plenty of parking and was well lit when coming back in the dark. Reception staff were wonderful especially Ellie, she made my stay, ever so helpful and anything I needed was sorted instantly, one of the main reasons why I would return as she was so accommodating, excellent customer service! The cleaning staff were also lovely and made sure that the room was clean and fresh while always being polite. I did not use the restaurant but did see that many people had chosen the hotel for parties etc so I am hoping to try when I return. Helpful information was also given during check in including wifi password and menu. Looking forward to returning in the new year!

40 of us had our Xmas party here on 17th December Excellent food, great venue and well organised with a good DJ Stayed the night in a lovely room with a nice breakfast to follow Excellent room rates for a party night An all round good experience Would definitely recommend Dealt with Kay Lilley who organised the event at the Southcrest

We had our works Christmas party here on 27th Nov 21 it was amazing , great value for money even thou there was 43 of us the food was served quickly and really warm, service was amazing, food was amazing and so is the venue I would definitely recommend this venue. I stayed in a room for the night to save travelling great value for money. Well done southcrest and a huge thank you to Kay who's the events organiser.

Our company went to a Christmas party at The Southcrest Manor last week and we had the best time. The hotel is beautiful with great facilities. All the staff were lovely, friendly and helpful. Nothing was too much trouble for them. The atmosphere was festive and welcoming. The food was excellent and very generous portions. We all had a wonderful time and would definitely recommend this hotel to anyone.

Christmas party Recently attended a Christmas party at this venue in the Laura Ashley room, it was with at least 5 other companies. The service for food was good but the bar service was terrible only one bar witb 2 staff meant queuing for upto 20 minutes to get a drink there was another bar but this for some reason wasn't open. Overall the venue was good except for the bar service

Ellie on reception made our stay! From the moment we arrived she was friendly and professional. We had booked an executive double room which was pretty average but we couldn't get the heating to work. On the way to the hot tub we told Ellie about it and she said she would see what she could do. On return, she said she was unable to fixed the heating so she upgraded us to bridal suite and offered to move our luggage for us. The room was lovely! Later in the evening we went for dinner in the restaurant. The waitress who served us was also fantastic! She was friendly and attended to our every need. Food was nice. Ellie and the waitress even gave me a birthday desert and sang happy birthday! The young lad at the bar was also very friendly and went out of his way to make our requested cocktails (again with some help from a Ellie). When we arrived at breakfast Ellie had put birthday banners around our table and left a birthday card. Again a fantastic much appreciated touch! Breakfast was lovely but it could be better if there was a breakfast menu as I really wanted eggs Benedict as opposed to a full English but it was still very nice. Overall, a fantastic stay in a lovely hotel but special thanks to Ellie who made it extra special.

We stayed for three nights, room was average not superior, black mould on all the windows, terrible condensation in the room not enough ventilation unless you have the windows wide open, but it was cold, feeble heater that didn't work, fan in the bathroom needs to be more powerful, Breakfast ok had better, most of the staff were friendly and helpful

It was a lovely location, set in the middle of trees. The house and environs are lovely, it is only 20 mins walk from the very good shopping centre. The staff were nice, the food was lovely. We had afternoon tea as a packages, which was really lovely and plentiful. Breakfast was also nice, it felt a bit lacking in variety, but what there was was really lovely flavours. The room was comfortable, warm, clean and well presented. My only quibble is that there is not enough sound proofing as the elephants were storming above us. Other than that is was a nice trip and I would return.

After having my baby shower here, i must say how impressed i was. The events manager Kay was so helpful & accomodating. The afternoon tea was lovely, the staff were all so friendly and attentive. Nothing was too much trouble The room was just perfect for what we wanted. Honestly couldnt have asked for a better day or venue And the pricing a lot more reasonable than some other places we enquired about Thank you so much to the whole team for making the day so special.

This hotel is a bit of a mixed bag with good and bad elements. We stayed as a corporate group of a dozen during mid November. First the good. Staff are amazing and food was quite good overall. Lots of parking availability. Great buffet breakfast - hot and cold. An okay dinner menu with ‘some' nice dishes. Light lunch buffet was good and generous. They also do afternoon teas that looked nice and were very popular. All the electric sockets in the bedrooms have USB ports. Ironing board, iron and desk fan provided in the bedrooms. Lots of staff who, while relatively young and British, were actually trained, courteous and professional. The gardens look nice and would be very pleasant to sit out in during the summer. Now the bad. The public areas and bedrooms all look a bit tired and dated. While the bedrooms are well appointed, there was no air-con and they use old fashioned electric panel heaters to heat the bedrooms. They did do the job however and we weren't left feeling cold. We had a elevated (sort of) walk in shower that was efficient but looked dated and overflowed very quickly to drown out the bathroom floor. Other guests had to deal with a very high step over bath with overhead shower. We were only given 1 hand towel to share but we did have 2 nice bath towels. We both got slight burns from touching the electric towel rail, inconveniently mounted between the loo and the sink. There is a lack of disabled facilities. Our meeting room was upstairs and there is no lift or chair lift. In addition to that, we had to troop back downstairs to the reception area if you needed to use the loo. It's not cheap to stay here here and the bar prices reflect this with beer costing £5.10 a pint and a medium wine (175ml) costing £4.80. Would I stay here again? Personally no, but as a corporate venue, it was okay and they did look after us quite well.

Fantastic hotel. Highly recommend. Relaxing bar area, delicious evening meal. Staff were very attentive, extremely polite. Our room was perfect, spacious and a most comfortable king size bed. Reception staff excellent. All spa treatments were fully booked as this was a rather late booking but will try them next time.

I can only say that this is the worst hotel I've ever stayed in. The place was in need of updating and refurbishment. Wallpaper was hanging off the dining room walls. Food was at best a 5 out of 10. Bar prices were extortionate. Rooms were dirty and dilapidated. Curtains thick with dust. Carpets not hoovered. Sticky marks on furniture. Toilet not cleaned properly. Quilt was so so old inside the cover. Decoration and paintwork badly needed. The place smelled musty. The gym was pathetic. The place is just awful. Avoid avoid avoid.

We had a fantastic time at this hotel. The afternoon tea was delicious, as was our evening meal. We also enjoyed a couple of spa treatments and the hot tub. All of the staff from were very attentive and friendly. Despite the fact that a wedding was being held there and they were very busy, they still made an effort to mark the occasion we were celebrating. The room was excellent and very clean. The hotel grounds are lovely and scenic and the hotel itself is very cosy. I would definitely recommend a stay here to others.

Not the first time we have visited this hotel and it won't be the last. The hotel is absolutely, lovely grounds. The food is excellent. The staff are friendly and welcoming. Bar prices are steep. A pint of cider and a pot of tea nearly £9. Didn't get to use the sauna despite best intentions do will do that next time. Recommended this hotel to anyone.

Hotel appears nice from the outside, room was poorly decorated with plud sockets loose and patches of missing carpet attempted to be hidden by a waste bin. Unable to use the spa , when I enquired about it the staff seemed unhelpful and said the spa was booked for the full 3 days we were there.

Stayed for one night and it was amazing. The staff were excellent, and couldn't do enough for us. The Spa was wonderful and the food was great. The hotel is situated in beautiful grounds and was so relaxing.

staff friendly spa treatment was fabulous restaurant was nice, really nice weekend would defiantly stay again if in the area not much to do in Redditch but the bus museum is a must only 5.00 for adult to get in really good few hours well worth a visit