Manor Hotel Solihull, BW Signature Collection

Everything about the hotel was excellent food very good room comfortable and clean. Now for the bad bits. IF YOU ARE PLANNING TO LEAVE YOUR CAR THERE TO GO ON HOLIDAY AND DISABLED. DO NOT PARK IN THE DISABLED AREA WHEN YOU SEE THE PHOTOS YOU'LL UNDERSTAND. STAFF WAS NOT INTERESTED.

Visited twice during the last month,first visit excellent with the exception of main doors to reception,not designed for wheelchairs users,receptionist watched us struggle ,we were assisted by guests whose help was much appreciated. Second visit was to event on 2nd floor ,with overnight stay. We were surprised to find no internal access to venue suite except via stairs this meant a trip outside to rear entrance,that, coupled with luke warm food (not your restaurant standard) and mediocre entertainment,a return trip to front of building for reception ,dining room,bar ,disabled toilet facilities and our bedroom spoilt the day. Whilst we would stay again,we will not be attending any future events.Perhaps someone needs to use a wheelchair for a while to realise the problems we encountered ,our money is equally as important as able bodied guests even if we are in a minority.

Nice hotel, lovely reception staff. Room clean and comfortable. Had a pleasant 2 night stay.

Excellent hotel, lovely staff, great breakfast, nice big rooms and very clean

Fabulous staff Lovely big room with direct access to outside(perfect as we had our dog with us) Comfy beds Lovely products Great evening meal Vast choice at Breakfast, double bonus points for having crumpets !! Safely secure parking Good deal on cocktails in the bar

Stayed for a couple of nights whilst on business in the area. Generally nice hotel although the bedroom / bathroom was somewhat dated (and shower had fairly poor water pressure). One downside is that the building is something of a maze of corridors and bedrooms are set on the first and second floor. The first floor is accessed vis a spiral staircase from the reception. This layout can lead to having to lug heavy luggage up several staircases and the building has no lift. Neither was any assistance offered with luggage. Although a 4 star rated hotel, I think this would likely make it unsuitable for any guest who has mobility issues. Restaurant had a good selection of cold and hot breakfast items (although the fried eggs looked a little odd - like the hockey puck ones you get at McDonalds. There was a particularly pleasant staff member on the breakfast team whilst I visited ( a dark haired lady with an eastern European accent). Would consider staying again if in the area.

We used the hotel for 1 night stay for their airport parking service. Hotel was lovely , staff were brilliant and friendly. Only downfall was a lack of taxis , our pre booked taxi didnt show up, so we were very late and almost missed our flight. So made the start to our hokiday very stressful. Cedit to the lovely member of staff that was on that evening he tried everything he could to find us a available taxi. This was no fault of the hotel but I think they should maybe have a available member of staff to drop people in if this was to happen again. I would just bare this in mind when booking again especially for a early morning flight.

We regularly use the Manor Hotel for our choir concerts. As always, our concert day on Sunday 26th April went really well. The rooms that we use are lovely and clean and very comfortable for our choir and audience. Staff simply superb.

Stayed at hotel on 16/4/26, 1 night , staff at reception were professional and very welcoming, Ate in the restaurant that evening and everything was perfect , food , staff and service, Breakfast was in the same restaurant and the selection was vast and varied , I would highly recommend this hotel to friends and family if the had to visit this part of the country. 5 Star Service

Stayed her for one night when seeing a show at the NEC. It's about 20 mins drive from there. Lovely building, nice sized room and good breakfast. People coming back from the NEC were quite hungry, and all they could offer were some crisps in a cabinet at the front desk - a few people were asking what food they could ask, so may be worth the hotel looking into expanding their offer for late night snackers!

The toilet wouldn't flush properly. We therefore had to use the trash can to fill it with water in order to flush it properly. Simply not good enough. We mentioned it to the hotel three times, but nothing was ever done. They did not inform me that there was an extra charge for having a dog at the hotel. I only discovered this when they charged more money to my debit card than what I had paid at the reception. We therefore called them and were promised that they would call us back. They never did. Furthermore, we were promised a breakfast-to-go on Friday. They had also forgotten this, and we therefore never received our breakfast.

The only reason this is a 4 rating is that this was a transit stop as we were flying early the next morning - we didn't get chance to use all the facilities, especially the restaurant. However the hotel was clean, comfortable. Check in was smooth and the front desk staff were friendly and amiable in manner. The secure car park was great. The bar area was clean and reasonably priced. The only downside for us was we asked the hotel to book us a taxi and whoever they used charged us £30 for a 10 minute drive. Unsure who they used or whether this was hotel prices- but our return taxi was just under £15 - so this left a sour taste.

One night stay while in Birmingham Lovely hotel with comfortable bed and large rooms Breakfast had a limited buffet menu, both hot and cold food What makes limited buffet menus good is the less choice. You have the better quality of food. Staff were friendly and overall pleasant stay The only reason I have not given it a five star is there was no gym or fitness facilities at the location

I stayed at this hotel for the first time 23/2 & 24/2 and have the misfortune of being here again today 2/3 & tomorrow 3/3 but for sure i'll never stay here again. The hotel is a mobile (O2 & EE) blackspot and whilst not their fault, you would think the hotel would ensure strong wifi…they do not, it is terrible. In addition last week it stopped working completely. This coupled with the fact none of the room phones, certainly not 126, 129 or 204 work means in 2026 when staying in this hotel you are completely uncontactable. I raised the fact my phone in 129 didn't work on check in on 23rd, when I passed reception to go to the bar to order my room service, the guy was at best nonchalant in that he didn't really say anything. I raised it again the next morning with someone else when raising the wifi issue. When I returned PM of 24/2, the wifi was back on, the phone was not. At checkout, still nothing. When I checked in today, to 126 the phone was not working so I did the exact same thing as last week, told reception on my way to the bar to order my room service (tray charge still applicable!) when I got back to my room, there was a loud vibration coming from the bathroom (next door, the door appears to be a service door), I call reception from my mobile as the phone does not work…when the wifi allows and it just rings and rings…I go all the way (through the maze of corridors and clunky doors) back down to reception to tell them and instead of fixing it, they move to 204, apparently no maintenance on site at 17:30. The real problem at this hotel is not the 90's decor, it's not the flavourless tea or apple juice at breakfast or vile looking yoghurt, it's not the non smart TV's or appalling hairdryers, its not even the ridiculously soft beds, it's the staff..they don't care enough to fix the issues. So now here I am in room 204, looking out noisy extraction fans…and you guessed it, the phone does not work. I can't understand how this hotel claims to be 4 Star, is it because of MPW? Or perhaps its that the lobby stairwell has had a more modern carper and big chandelier…step beyond it though and its 2 star at best.

Went for Sunday lunch - Pierre White Steak & Grill. Meal was luke warm. Meat & veg were like they had been left over from previous day. Beef was tough & inedible. Pork & chicken were not tender. Service was "couldn't really care less".

Great location for NEC, 10 minute drive away. Room was very comfortable, clean, warm and had everything we needed. Staff were absolutely lovely. Food good. You can either eat in the bar or the restaurant. Restaurant adds 10% service charge on automatically which is always a little irksome. We were asked as we walked to the table if we wanted bread and olives for the table. Okay we said but £10 on the bill. Breakfast was great, with plenty of choice. We put do not disturb on our room whilst we were out, I always feel it's unnecessary to have someone come and make my bed and tidy up for a couple of days! The maid put a bag of fresh towels on our door with extra toiletries for when we returned. Never had this in a hotel ever and it was a lovely touch. There is an additional bar to the right of reception, which was very nice. You can park at the rear through the gates, which open automatically when you drive up to them and you have a code to get out. Would stay again, it was very homely and welcoming. Thank you!

Amazing hotel. Super friendly staff , decor of hotel is amazing , room is amazing . Pure luxury ,clean and immaculate . Food was quite delicious, . Wood deffo recommend 💯. Very relaxing and comfortable

We spent New Year's Eve at this hotel with family and my partner, and overall it was a really enjoyable and memorable experience. From the moment we arrived, the atmosphere felt welcoming and well organised, especially considering how busy New Year's celebrations can be. The staff deserve special mention, as every member of the team we encountered was friendly, professional, and genuinely attentive. Nothing felt rushed or impersonal, and staff were always happy to help with any questions or requests, which made the stay feel relaxed and comfortable. The hotel itself is lovely, with clean, well-maintained public areas and a pleasant overall ambience. Our room was spotless on arrival and remained comfortable throughout our stay. It was clear that cleanliness is taken seriously, which made a big difference to our experience. The room was well set up for a family stay, and we felt it offered excellent value for money given the quality and comfort provided. Food was another real highlight of our visit. The New Year's Eve meal was delicious, well presented, and clearly prepared with care. There was a good variety, and everything we tried was full of flavour. Drinks were also reasonably priced, which is not always the case at special events, so this was a welcome surprise. The atmosphere during the New Year's celebrations was fantastic — lively, well organised, and enjoyable for all ages. It felt festive without being overwhelming, making it easy to relax and enjoy the evening together. Breakfast the following morning was excellent. The food was hot, fresh, and plentiful, with a good selection to suit different tastes. It was the perfect way to start the day after a late night celebrating, and again the staff were attentive and efficient, ensuring everything ran smoothly. Overall, this hotel delivered a wonderful New Year's Eve experience. With friendly and attentive staff, delicious food, a great event atmosphere, clean and comfortable rooms, and good value for money, it exceeded our expectations. We would happily return in the future and would confidently recommend it to others looking for a special and enjoyable stay.

Lovely welcome from lady on reception, unusual cocktails in bar, tasty Boxing Day lunch. Room very nice & comfy. Decor throughout hotel modern & welcoming. Staff welcoming, friendly & smiley. A lovely little trip, we will definitely be back.

Breakfast with Santa , what a lovely start to the festivities , party of 9 and we had a lovely morning , relaxed with plenty of food a fantastic visit from Santa with photo opportunities. Highly recommend and will be back next year .

The Festive Afternoon Tea was a total rip off. Soggy sandwiches made the day before and cheap shop bought cakes, frozen cream and stale scones. Several sandwiches and cakes as advertised did not appear. Don't waste your time or money. It's a shame as it's a nice restaurant. But, never again. Avoid

I got married at The Manor in 2007 and this was the first time I'd been back since. Myself and 2 friends had booked for their ‘Festive Afternoon Tea'. My friend had booked online, stating dietary preferences and she had also received a phone call from reservations, confirming the booking. I arrived 10mins early and was promptly shown to a table, with a pot of tea arriving soon after. So far, so good. The other 2 ladies arrived soon after that, and a waitress came over. From this point on, things went downhill. What followed was over an hour of confusion regarding our sandwhich preferences, specifically the vegetarian option, and what they did or didn't have, staff going back and forth, and us repeating our orders multiple times. It seems that other dinners who had ordered off the menu were getting served before us, even a table who arrived after us had finished their main courses whilst we were still waiting for our sandwhiches. We asked to speak to the manager at least 3 times and each time was told, ‘They'll be right out' and 3 times, nobody appeared. After waiting well over an hour, we gave up and decided to leave. On the way out, my friend asked again to speak to the manager, to which she heard the manager say words to the effect of, I'm too busy' and ‘We were not the only orders they had'. Needless to say, a very dissapointing afternoon.

Two friends and I booked our annual Christmas get together, festive afternoon tea at The Manor Hotel in Meriden, we were really looking forward to it, my friend who booked advised on the booking that 2 of us are vegetarian, one of whom has a garlic and onion allergy, she also phoned the hotel to advise them of this. On the morning of our reservation the hotel phoned to confirm we were still attending and confirmed our dietary requirements. On arrival at the hotel we were shown to our table and served our tea which was lovely. Two of us enquired what the vegetarian sandwiches were as they weren't on the menu and what the alternative vegetarian options were instead of a sausage roll and pigs in blankets, we were told the sandwiches were 'Beetroot', 'Avocado', Egg Mayo and Cheese & Pickle and there were no alternatives for the sausage roll and pigs in blankets! even though we were paying the same price. We did think that a 'Beetroot sandwich' and an ' Avocado sandwich' was a bit different but went with it, we were told that there was no alternatives for the sausage roll and pigs in blanket, we were quite taken aback by this as we didn't think it was unusual to ask for a vegetarian alternative. After a while we had not received our afternoon tea and asked how long it would be, we were told it's on its way. It did not turn up after 15 minutes so we asked again, this time a different waitress came and told us again what the sandwich fillings would be and they wouldn't be long. Another 15 minutes passed and we still didn't have any food, by this time we were very hungry! we asked again and we were reassured our food was on the way and the manager was coming to speak with us to apologise. Another period of time passed and still no food, and the manager hadn't been to speak with us! After an hour and 10 minutes we'd had enough of waiting so my friend went to find the manager 'Nim' to enquire why we hadn't received our food, she was met with a very rude and abrupt manager who told her yet again that our food was on the way and they were very busy with big parties, she reminded her that we'd been waiting over an hour for our afternoon tea! how long does it take to prepare a few sandwiches, Nim tried to blame us for having different dietary requirements! At this point we decided to leave, as we were not prepared to be spoken to in this manner when we were the customer! We told the waitress(s) that we would not be paying for the tea that we had drank which was accepted. All of the diners around us were having meals, not afternoon tea, we can see why now, it seemed the hotel was more keen to serve more expensive meals and ignore us! The attitude of the manager 'Nim' was awful and the service was terrible. I would not go back to the Manor Hotel for any reason, it is advertised as a Marco Pierre White Steakhouse, maybe this is why they couldn't make a vegetarian sandwich! 🤣 I would not recommend this Hotel/Restaurant ever!!!!!

Not much to criticise or praise about this place. Pretty impersonal and sterile, but clean and does what it says on the tin. Bedroom looked tired and basic. The most memorable feature is some fantastic satirical cartoons on the walls of the restaurant. Location is great for the NEC and Birmingham Airport. Nearby pub The Bull looked quite warm and welcoming.

Poor service. I come with my friends for a few drinks and the food had finger prints inside of it. My steak was cold and it wasn't cooked how I asked. The chips were also freezing and I found the ketchup I asked for mixed with mayonnaise. Cutlery was also found with stains on them. I used to love coming here but definitely anymore! I can't go on like this !!

We have stayed here several times before and always have an enjoyable experience. The hotel is very impressive from outside and the public areas equally so . The hotel and grounds were very well kept. The only negative we experienced this time was checking in, we waited 20 minutes as the 2 receptionists dealt with another guest ,we weren't even acknowledged or offered an apology. We had quite a large room on the first floor . The beds were very comfy with beautifully clean sheets and the en suite was full of beautifully fluffy towels as well as top end toiletries. There was a bath and a very powerful shower which encourages you to relax and plenty of hot water at anytime of the day. There was an extensive tea and coffee tray , with kettle , milk , biscuits and bottled water. There was plenty of storage for clothes , cases etc, plenty of mirrors and a hairdryer. We enjoyed breakfast which was the usual buffet style you would expect with continental items , as well as a wide range of cooked items. The breakfast was delicious and well presented ,the restaurant staff were very friendly and efficient. There are no USB sockets in the room and no spare sockets - we had to unplug the table lamps and use the sockets to charge our phones , ipads etc so we were left with wires trailing across the floor,but we are now used to this when staying here. There is secure gated parking to the rear of the hotel. We will stay again despite the few niggles.

Hotel was recommended when I booked tickets for a concert in the nec. Hotel was lovely and food and drink 5* staff very friendly in the restaurant. We stayed in the family room was ok but a bit outdated and didn't appreciate the 7am wake up call from the fire alarm going off. I also wasn't able to access my car through the car park gate as the code didn't work I was told by a member of staff upon leaving that the manager had disabled the gate which is very professional I needed my car to go and collect my daughter from the nec but wasn't able to. There was also no staff on the reception at 11.30pm so couldn't ask for an alternative route to get my car.

Great room. Excellent restaurant. I was with a group, the steak and wine were excellent and you really must have the rice pudding, with a dollop of jam in the centre.

I had my wedding here in the August bank holiday and I could not fault the hotel and it's wonderful staff, Beth, Kerry, Marcus and Adrian are an absolute credit to this company. Adrian made my day go absolutely perfectly and I cannot thank him enough. The hotel and grounds are gorgeous, all of my guests commented on how great it was. Breakfast was lovely and the drinks in Marcos were also spot on. The staff couldn't do more to help We cannot wait to come back for our anniversary, if you are thinking of booking here for your wedding- do not hesitate- you're in safe hands! Once again, Thankyou so so much! Love the Mackens xx

This hotel failed on 2 absolute basics - twice! Their wifi is dreadful, and their coffee is worse. A hotel should have those two thing in the ‘excellent' category as an absolute minimum. I can forgive most things, but not those. I gave them the benefit of the doubt once, I shan't do it again.

I can not fault this hotel. Such a great location close to main transport hubs but quietly set in a gorgeous little village. The accommodations were exceptionally clean, spacious and really comfortable bed. We booked an inclusive package and got nibbles on arrival, Prosecco with dinner, the most delicious food from a set menu with so many choices and then a great buffet next morning. Without exception all the staff are amazing. Nothing is too much trouble, everything is done with a smile and they make you feel like you are the only guest that matters. A huge thank you to Evelina who ensured our special occasion was everything we hoped for and more

I've stayed here on several occasions and think it's a wonderful hotel in a pretty village. The decor and grounds are well maintained & staff friendly. The rooms are quiet and clean, with everything you need. The price can fluctuate quite a lot, particularly when NEC events are on, but you can get a real bargain as we did one Friday, just £58. To capture the beautiful Warwickshire views be sure to walk the footpath up through the field behind the Strawberry Bank to the Barn at Berryfields, which again offers a sublime spot for a drink overlooking the countryside.

We had a one night stay and it all worked out OK. The room was a 'family room' and it was clean and quiet with a comfortable double bed and a single bed (sorry for the dark photo.) Bathroom was large and surprisingly luxurious with marble type counter and a good size bath. Wedding was on during our stay, but caused no problems or disturbances for us. Hotel has parking in front of it and an overflow car park behind it (which was needed on the Saturday night). Easy to drive to Birmingham NEC or Birmingham city from this hotel. We just needed a quick overnight stay and the Best Western Plus Manor hotel worked out well for us.

The nights have been warm so I was delighted to find that a fan had been placed in my room without being requested. Excellent service so well done to whoever thought of that! Room was comfortable and internet speed fine. Shower was powerful enough too! Breakfast was superb! Excellent pastries, ham & cheese and variety of cooked items including black pudding....my favorite!

Day was ruined by coordinator not knowing what they were doing food left out for hours coordinator not letting dj know the food was ready power cuts and next day all wedding gifts going missing to be told that they are not responsible for stuff going missing in there hotel and when complaint is put in they where very quick say that we was rude and aggressive and personal attacks on staff that over 100 people at venue that never heard anything of the sort there own vendors wanted to help with statements but was told if they did they would not be allowed to do business at hotel again please do your research before choosing here to have your special day

Overall the hotel is very good. This was a return visit. We use it if going to the NEC. The bus is reliable and it is so nice to be in a beautiful village. The cleanliness and comfort are exceptional - housekeepers are a real credit to the hotel. Breakfast was really good too. Such a wide variety and restaurant staff were professional, friendly and attentive. Most of the staff are good but we didn't receive the best welcome and our booking couldn't be found. The biggest let down was turning up to the bar after dinner out and being told the bar was closed over 50 minutes before closing time while others were having drinks. We were never told about bar or restaurant opening hours. We knew about the Marci Pierre White restaurant from a previous visit. We chose not to dine there as they were not offering a set menu on the nights we stayed. Perhaps something to reconsider as they lost out on 3 meals, wine etc. We would definitely return but just a few things to think about.

Great value for money. Ideal hotel to stay in if your visiting the NEC.. Great restaurant for an evening meal, with lots of choice of food & drinks, our food was delicious . We did bed & breakfast , which had a great selection for hot and cold buffet. We had a twin room which had lots of room and was very clean, it was a bit hot as there was no air conditioning, but we had a fan to use. Staff were helpful and friendly.

All down hill from.check in. Check in was 3pm we arrived at 2 35, to be told none of the rooms were ready, they did not ask our names, we were told to take a seat, not knowing or being told that the restaurant had a bar. Within 5 minutes another couple arrived and were checked in and then another couple. Any way 10 minutes after the second couple were checked in we were told the rooms were ready. First impressions count. We had a superior room which wasn't, it was terrible damaged doors wallpaper peeling off very very dated room. As has been mentioned, the smell, a clean smell but very strong. Anyway it was only £160 so cant be fussy i suppose. We went out straight away, came back shattered about 12 and.i went to close the curtains and there is 100% blood on them. Not red wine but blood. Breakfast was good. This hotel.has so much potential but the rooms are very dated, like.70s 80s. Will never visit again, shame really

we have stayed at this hotel 4 times now rooms have been ok bit dated this time we got there to find that the triumph bar was shut and doesn't open until 5.30pm we were forced to go into marco pierre whites bar in main restaurant to have a drink so no tv so sat there looking at people at bar or people eating lunch also doesn't do j2o only sells a poor alternativ and is also more expensive we normally get there an hour before check in and have a couple of drinks in triumph bar this time only had one drink as we were not impressed as it was either sit there or sit in main hotel area we then went for dinner later on see seperate review on marco pierre website basicallly my wife couldn't eat the lamb as it was full of fat and couldn't be cut with a steak knife it made her sick and we ended up coming home at 4am therefore we didn't eat breakfast which we added to the room for £23.40 and they are only prepared to give us £20 back this is still in dispute with best western website, best western members site and the hotel hasn't even replied to the email about breakfast bring refunded or how bad the meal was

Loved almost everything about our stay here except they said it was disability friendly but as the wedding we attended was on the first floor(my wife is wheelchair bound)their was no lift which meant I had to push the wheelchair through the hotel corridors to the back car park then ring through to the office for them to open the gates so we could get back to the wedding party, now as this had to be done 8 times to keep going back and forth for photos or room change, it became quite tiring. Also on said first floor no disabled toilet so when the wife needed the toilet again we had to walk all the way back to ground level where their was one.

This is a good hotel situated near a village/town centre. It has a wonderful buffet for breakfast and the standard twin room which allows dogs was suitable. The only gripe was that there was only 1 ordinary pillow per bed along with an extra large pillow, which, although was good for sitting up in bed, was way too large to be a second pillow for sleeping.

Excellent food,excellent room,exceptional staff..really was an amazing stay!!! Can't wait to stay here again!!!! My wife recently suffered a Brain Haemorage and I like to get her away for peaceful breaks to recuperate..this stay was perfect!!!

Absolutely disgusting room bedbugs on the bed left with bites all over me. Hotel staff didn't care and made me wait ages in the middle of the night for another room. My kids got bit as well. Staff tried to say they are mosquito bites even after seeing the state of my back and videos of the bugs crawling all over the bed and my belongings. Manager took days to call me back and was very rude and didn't care. Will be taking the further. If you are planning on booking DON'T!!! Also stains all over the mattress

Do not go near this hotel bed bugs found in my bed after getting about 20 bites over my back legs and arms. Got the bugs on video on the bed and hotel is trying to deny its a bed bug absolutely crazy!! Very rude and offering zero help towards the situation. Was sitting at my sisters wedding scratching allday!!!! Do not go here this hotel and definitely stay far away from room 410!!!

We spent one night at the hotel and very pleased with the hotel especially the parking. The rooms seemed fine and looked after and the building well kept. Breakfast was very good but could have done with some meat free options. The carpets and corridors are very clean and felt value for money. My only issue was a noticeable smell in and around the bar area and lounge. I did speak with the receptionist and explained that it's over powering for me and maybe for others. He seemed to think that it was a fragrance/chemical smell that's been left over from cleaning the carpets or maybe there was some hidden plug in air fresheners. This was not a bad or foul smell but unpleasant when trying to enjoy my sit down in the lounge and to smell our drinks especially the beers. I'm sure this can be addressed by management and really needs to be mentioned, but overall we would definitely return to this hotel.

Stayed at The Best Western Plus Manor Hotel for 2 nights to deliver training. Markus, the Event Manager, was extremely helpful and attentive to my requirements for the delivery of the training to delegates. He allocated a great room and provided very good lunches. I would definitely use this hotel again for future meetings and training events.

We had our wedding here in December 2024 and can honestly say it was perfect from start to finish! Beth was amazing and nothing was too much for her, and answered every (and there were many!) question that I had! The team on the day were even better than we could have hoped, and everything went to plan. The food was incredible and people still mention how good the evening fish and chips were! I would really recommend having your wedding here if you are considering it

Me and my Wife had our wedding reception at the Manor on 14th March. I can't express just how good Beth and Marcus were with helping us from the initial planning stage to the final touches on the big day. A fantastic venue with great food and lovely staff!!

We booked as part of a trip to crufts and had a great experience from booking to check out. My wife is terminally ill and has mobility issues and the care and attention was appreciated. Staff were great. Room was a little tired, but comfortable

A big disappointment Evening meal was the worse we have had anywhere for a long time Ok if you liked tasteless and greasy food, and didn't mind paying a fortune for it Even had the audacity to add a compulsory gratuity to the bill Definitely not worth the money Shower was over a tall bath and despite telling them about our disability restrictions it was not accessible- so no shower possible Anyway the Toiletries would have been only enough for one Room was cold and when we asked if anything could be done the receptionist could not help Requested the complimentary fruit and it took over an hour to arrive Would never stay there again

We arrived having travelled from Norfolk at around 4PM. The room appeared ok but a need of a cosmetic upgrade. We ate at the restaurant which was very good and with reasonable prices. After we met friends for a drink. On returning to our late at night room and getting ready for bed my wife noticed a urine type smell coming from the mattress. We removed the cover to find a badly stained mattress. As we were getting up early to catch a flight we decided to just leave. We made reception aware but he didn't appear too concerned. On our return from holiday I complained and was only offered a partial refund. So my recommendation would be to check your mattress Very poor fit a 4 star hotel.

Where do I start, we had our wedding here in Feb 2025, from start to finish this was the best weekend of our lives. Friday night me and my bridesmaids and both mums had dinner at the restaurant and it was 10/10, Beth made sure our rooms were all next door to each other which made the wedding morning so much easier for all Wedding day, couldn't have been more perfect, Beth and Marcus were absolutely amazing, nothing was too much trouble and made the day run so smoothly, their expertise, professionalism and personal touches were nothing short of amazing, they absolutely made sure our day was perfect, all staff were so lovely and a joy to be around. The food, our guests have highly complimented the food, we knew we loved it at our food tasting but food is such a big part of the day, was lovely to hear everyone else loved it too Vibe entertainment and perfect moments were also absolutely amazing and couldn't recommend them more Our rooms were lovely and clean and the bridal suite was gorgeous Overall, we can't thank the staff enough for everything they did for us and helped create our perfect wedding day! Beth and Marcus, thank you for everything you did! What a place to have your wedding and stay and just wish we could do it all over again! Lots of love, Mr & Mrs Davies xxx

We stayed here for two nights. We're a family of six and they were very helpful in giving us two family rooms next to each other. The rooms are nice but the hotel itself is very attractive and trendy. Breakfast both mornings were great and the staff very helpful.

We were welcomed warmly, after a long drive, with an easy check in. We stayed in a superior room for one night. The room was spacious, clean, comfortable and had lovely touches. We had a fan, iron and ironing board, slippers and robes. The shower was lovely with gorgeous smelling toiletries. In the morning, we ate breakfast in the hotel, which was just perfect. It was self serve, with a vast range of items available for everyone's taste. The restaurant manager remembered us from the night before, which was lovely. Overall, we were made to feel so welcome by all the staff, like a friend. Thank you to all, you are all pretty amazing.

Excellent room, strong WiFi enough for HD streaming on YouTube etc, comfortable bed, dark room, quiet, super power shower, lots of bits and bobs in the room, friendly staff... Only minor point to improve, single wrapped single serve soap, not very eco... But everything else perfect I also are at Marco pierre white steakhouse on site, a little pricey but delicious food. I think a waitress forgot to put my order in as I waited 40 mins for bread to arrive... But they were busy and it was an unfortunate oversight

The hotel looked OK BUT the room and halls were dirty, the carpets worn out, wallpaper coming down, etc Worst was the stuff The bartender and waiters in the steak house were slow and dumb The most worst was the hotel reception. They couldnt manage to properly call a cab on our check-out. We waited 1 hour The young guy at The reception wasnt helpful at all The cleaning prosess we had to witness during our waiting time in the lobby explained why its so dirty. Stay away Its not worth the money

We had a family meet up (3 rooms) at the New Year Masquerade Ball. The whole experience was great and well arranged. Food excellent in the Marco Pierre White restaurant and the staff were fantastic, couldn't do enough for the guests. Thank you all for making our New Year and looking forward to this years.

Fantastic event dinner with the grinch,entertainment team was fantastic funny energetic and great with the . We would like to thank vibe entertainment team they was very professional and warm welcome and made our afternoon so special . Hotel was warm clean and our meal was hot and delicious

The staff were particularly friendly and welcoming and went out of their way to help me as a solo disabled visitor. They gave me a ground floor room and helped me with my luggage. Everyone went out of their way to offer me help and ask if there was anything they could do for me, from the restaurant staff to the housekeeping. The restaurant was top notch and well worth a visit.

We had a fantastic experience with The Manor while planning our wedding, and the day could not have gone any better. Beth, Marcus and the team are phenomenal and nothing is too much to ask. In fact, every member of staff we encountered on our multiple visits there were friendly, approachable and super helpful. The food we had during our stay was phenomenal and all dietary restrictions were catered for amazingly (even though some were a little ‘awkward'). Everyone complimented the food, which is a hard ask with over 80 people. Finally, our room for the night was spacious and very clean. We were very pleased and couldn't find anything to complain about. The room was a little warm but a fan was provided which took the edge off. We are so thankful to The Manor who made our wedding day better than we could have ever hoped for. We wish we could do it all over again.

This is our choice of hotel before early morning flights from Birmingham. They offer on site parking for the duration of your trip and the taxi ride costs £20. There is an on site Marco Pierre White restaurant which is excellent and a cosy bar to relax in. The staff are both efficient and friendly particularly James on reception who is brilliant All in all excellent

This is the third year a group of us have chosen to stay here while visiting the NEC Classic Car show. We keep coming back due to it's location, value for money, facilities and wonderful staff. A special mention for Will on reception who is able to cope, it appears, with everything, all the while being cheerful and polite.

The bedrooms were comfortable and clean, and we enjoyed good food and service in the restaurant. Overall the staff were helpful and friendly. However, for a dog-friendly hotel, we were disappointed to find that dogs were not allowed in the bar or our private function room.

My husband and I had the best wedding at the manor hotel in Meriden, we cannot fault Beth and her team at all. All the way to the run up of the wedding, they listened, treated us so well, made it such an easy process and delivered such a wonderful wedding! I cannot thank you all enough for how you made our dream wedding come true! The food, music, the host, all the vendors you referred us too, as well and the room was so dreamy! Our guests were speechless. And nothing went wrong on the day- which quite frankly shows you how amazing you all are at your jobs! Thank you to the Manor hotel for making our dream come into a reality, you've all outdone yourself. It was the best day ever for us! Mr and Mrs Glavchevi xx

Lovely hotel, but there was no disabled access from reception to our room, and there was no lift only stairs, and my mother is in a wheelchair. I had asked for a ground floor room but this was declined. We had to walk outside to a back entrance which was quite far whenever we went to the restaurant and it was raining heavily. Not good.

Me and my husband got married here and the staff were incredible! Even a year on and we had a 1 year congrats and meal booked in by the staff. Special thanks to Liridona and Beth who have gone above and beyond. If you're not sure whether to book your wedding/event/meal here, don't be, just book! Thank you again from the Browns.

Nice hotel and also the rooms really nice and comfortable. Also the landscape outside was really marvellous. The restaurant is very nice and the staff is always available to assist you. I suggest to rent a car or to use a taxi because the centre is not so close.

Used the hotel to stay the nigjt before our flight and parked our car as it was a 6am flight arrived at 7pm room was nice restaurant nice but fwlt it was expenaive for what we had. a bit further from the airport than we thought it was £18 per trip but advertised as between £8 and £12

Stayed here for one night, looking on maps - the hotel looks close to Birmingham Airport however it didn't feel close by in the taxi. We arrived late and checked out early - when in the hotel room we found it to tired and in need of some TLC. We wanted to have a drink and a bite to eat & had something in the bar. The barmaid was very friendly and informative however I was shocked that the bar bill was higher than the room for the night!

We stayed here for one night as part of a wedding party (held elsewhere). We had really high hopes as it's a good looking hotel and the rooms were large and very nice. However there were too many problems. The next morning our shower was cold, as were several others in our party and when we went down to breakfast a member of staff was up a ladder in the stairwell apparently fixing the issue. It had obviously happened before as this was no plumber just a member of the team. My son's kettle in his room also didn't work and another of our party booked a family room with a cot only to find there was no cot in the room! This was discovered late evening on return from the wedding. To top the visit off we were overcharged by £30 and was asked to pay an extra £20 for early check in when I had paid £40 for this the previous day. This was sorted but it shouldn't have happened in the first place. This was so disappointing as I was seriously thinking of booking for a Christmas event for 10 people but the issues really put me off. What a shame.

We attended a family wedding at the property. There were problems with the checkin process (the team actually checked us out midstay and we found out by accident -- we almost didn't have a room for the night of the wedding itself), problems with our dinner in the restaurant (wrong food order taken for 2 of the table, cold sauces with the steaks, raw meat, wine plonked on the table unopened, dirty plates left for 25 minutes, and unused glassware and plates not cleared), sullen faces in the bar area, and the rooms were stifling hot (the windows did not open). The team let the property down. They just don't care. They don't "own" what it is that they do for a living. It's a shame.

I was very pleased with my stay. the staff where very helpful and I enjoyed my stay. I felt safe as I was traveling alone and have mobility issues. The room was clean and comfortable. There was tea and coffee facilities and the internet was good.

This was a single night stay for business. My check in experience was dire with staff chatting in a back room whilst people waited to be seen. The staff member that eventually came through was terse and abrasive, offered no apology for the delay and seemed to hate the job that he was doing. The hotel and room itself were very good but the "customer care" experience was amongst the worst I have ever encountered. BEWARE - There is a mandatory requirement to pre-authorise at least £50 to a credit card, no comply, no stay! This is apparently levied in case rooms are damaged!

Stayed one Tuesday night with business colleagues. Well presented hotel in a largely residential area. Plenty of car parking, welcoming reception. Evening meal at the onsite Marco Pierre White restaurant was very good, attentive staff with a sense of humour. Retired to the bar afterwards, but this closed at 10:30pm. Gone are the days of 'the bar stays open until the last guest leaves!'. Room was clean and bed very comfortable, other than there is no air conditioning. there was at one time as the grill is still above the entrance but the control panel has been replaced with a brass panel. Too expensive to run it? There was at least a fan (and a safe) in the wardrobe. There was no guest welcome information in the room at all, no feedback form, and no information about the 24/7 room service menu choices. I don't know if guests staying a few more nights or non-business group bookings might get more in their room or not? Marked down one star for the lack of air con and the early closing of the bar.

We got married on 12th June at the Manor Hotel and I can't thank Beth enough. She went above and beyond and literally let us have everything we wanted and any changes we wanted to make she did. The whole process went so smoothly with booking everything and the staff were incredible. Sarah the restaurant manager made sure all the food was perfect on our taster day and even the night before having food with my friend she was so lovely. David and his team were amazing. David really looked after us on the day and was great with our boys. Even letting them be our wedding singer for the day taking over the mics. It was a special day. Claire who was recommended by the manor went above and beyond and smashed it. We had so many compliments how the rooms were decorated. Everything was stunning. Honestly we had the most perfect day that went so smoothly all day and night. Not one little hiccup. The staff we can't thank enough. U made our day so special. We highly recommend. You won't be disappointed Thank you again team Manor Alicia & David

An awful experience. Having driven nearly 4 hours and arriving at gone 10pm, was looking forward to my bed. The room is like going back in time to 1985 and smells. The bed is basically a camp bed that originally would have come out of the wall. No kettle with my “hospitality” tray and when one was found, the plug couldn't fit in the socket. Apparently there was no other rooms available and the woman on reception really couldn't care less. Awful room, awful service.

From check in to check out our stay memorable. The room size was larger than expected, the king size bed was so comfortable with lovely pillows. The bathroom was spotlessly clean with an ample supply of hotel fluffy white towels. The breakfast buffet was extensive and the restaurant modern with a good layout. Lots of onsite parking.

Hotel was very dated and basic. Staff were more interested in what they did the night before than dealing with customers. Food overpriced and room not made up

I left an expensive jacket on the chair and it disappeared, I would call that stolen! Manager disagrees ……………,, ……………………………….. what would you call it? ……….. ………………………… ……………..,,,,,,,,,,,,, …….. ……………………?????????????????????????????

Large bathroom. Nice big towels. Lots of hot water and great shower. Comfy bed - would recommend. Large car park - very busy with weddings and conferences. Didn't eat in the restaurant so cannot comment on food but would definitely stay there again.

Enjoyable stay as usual thank you. Great staff, welcoming, good range of food in restaurants and bar/lounge. Room well equipped

Hotel OK, nothing special, breakfast expensive at £12 pp Unfortunately i left an item of clothing in my room when i checked out and when i contacted the hotel to ask for it back they said it wasn't there, so if you do decide to stay there don't leave anything behind because you may never see it again, very disappointing and i won't be staying there again partly because of this I spoke to four different members of staff about this issue and each gave me a different scenario, but i still didn't get the item back

Excellent hotel. Highly recommended. All team members friendly and welcoming. Both dinner and breakfast was delicious. Room was a very generous size, clean and well appointed. Amazing value for money

Have stayed here several times for early morning flight. Conveniently located near the airport clean comfortable rooms and very quiet, ample parking and good Marco Pierre White restaurant on site. My first choice for overnight stay when flying from Birmingham.

We couldn't have asked for more. We had our wedding here on the 6/6/2024 and the whole team went above and beyond. I stayed the night before the wedding. Me and my MOH had a fabulous meal on site ate the marco pierre restaurant. Service all evening was excellent. (The lass in question also worked the wedding and she was amazing I cannot for the life of me remember her name but she was wonderful.) The day of the wedding Beth was on hand all the way through went above and beyond for me finding a spot to do the dress reveal, keeping me and the husband to be separate while I ran outside for a nervous cigarette and even helped me in to my dress and shoes. She's an absolute diamond and went way above the call of duty and I couldn't love her more for it. The day was a complete fairy tail and that wouldn't have been possible without Beth and David who did our introductions and made the day move as smoothly as humanly possible. The grounds and hotel are utterly beautiful, the food and service is incredible and I cannot wait to go back for our one year anniversary stay. We are so so so greatful for everyone at the manor for making our day a day that neither of us will ever forget. All of our love and gratitude Mr & Mrs Jackson

Held our wedding there. Staff attentive and supportive the wedding planner (Beth and Liri) were absolutely amazing, so supportive nothing was too much trouble and any hiccups were dealt with easily. If you are looking for a place to hold your wedding, then look no further

Bed had huge troughs in it where springs seemed to have broken due to age of mattress. Reported to manger who didnt apologise or do anything. Bathroom had cracked tiles and looked worn out. Hotel needed a major update and refurbishment. Lack of staff very apparent.

Excellent, very helpful staff, felt very relaxed , would definitely recommend anybody to stay , weather business or pleasure

Beautiful private dining area within Marco Pierre White restaurant organised with our thanks by Beth. We received exceptional service and delicious food served for 80th birthday party lunch. Plenty of space in area for 10 of us plus pushchair and table for cake etc and the room doors also opened onto a small courtyard. Our designated staff Danny and Samantha were both very friendly and extremely helpful when I arrived early to set up and continued to look after all our needs during the meal which made the event totally hassle free. A very happy family celebration enjoyed by us all and certainly we would return again in future.

Our go to hotel when we fly from Birmingham. It's got everything. Great restaurant where we had a fantastic meal and really cosy bar. Great for the airport stay as you can pay to park and a taxi is reasonable. Staff are excellent. The restaurant was busy and it was nice to see so many happy faces enjoying themselves

I have rarely had such a bad experience. The restaurant was closed when I needed to eat (no one bothered to tell me so I was a little stranded), there was a loud private event outside my room (no one bothered to inform me). I was strung along (by Dave) while no one dealt with it. I was jet lagged and needed a good night's sleep. I was treated with nothing but contempt by the staff. They made it clear that they were more interested in the event going well than people being able to sleep. I suspect they made a good amount from the event, so who cares right? They finally told me that someone would give me compensation upon checkout. Yet again, the young man checking me out had heard nothing about it and appeared to not care at all. He took my email address and assured me someone would email me with compensation on the day. I have heard nothing. I heard a similar thing from other guests. These folks treat guests with contempt. They seem to genuinely not care and it shows. I stay in dozens of hotels each year. This is by far the worst experience and rudest staff I have encountered. The culture appears toxic.

We booked a package deal for a night's stay in the hotel and to leave our car for the duration of our holiday. What a fab price we got for a fab stay. The hotel on the outside is very impressive and our room was wonderful, very clean and had everything we needed for our stay apart from no USB sockets which we found to be pretty much standard in other establishments. The weather was very warm when we stayed so was very pleased to find a fan in the wardrobe. We didn't use the restaurant as we found it a little to expensive but we did use the bar for a couple of drinks . Would definitely use the hotel again , we loved our short stay

Checked in to find a guest in front of me asking for bottled water (non in the room) as the water coming out of the tap was brown. He was told they didn't have any, to which he replied “I've just been in for dinner and they were in the restaurant”?? No WiFi. Went to reception at 8pm to be told “I've just reset the router”. 3 hours later, still no WiFi. So don't expect to get any work done. Although the WiFi was fixed the following day. Forget trying to get a signal in your room. Room has ancient single glazed sash windows, merely feet away from car park and noise of air conditioning units, fans, or boiler kept me awake. Very noisy hotel so don't expect any sleep. Air con control panel taken from wall and replaced by a brass plate. Tap water cloudy. First night at dinner two of our party sent back the squid starter as it was like rubber. Not even a comment back from the chef/kitchen? Day time in conference room, no refreshments bought in for 11am as booked and we had to keep going down to reception to chase - what a joke. Don't waste your money, book somewhere else!

I stay every year and can't recommend the hotel enough. They staff are friendly and welcoming and always go above and beyond for you. Comfortable and spotlessly clean rooms and a lovely bar and restaurant area with delicious food

I Stayed for around a week, the rooms were good mine overlooked the inner part of the hotel. TV & WiFi were great, bath was great, shower sometimes fluctuated with the temperature. Good size car park, Service was excellent, and the staff were very good, shout outs to Jordan on reception and Beverley the Chef, both were really great. A very stay here, in a nice little village.

1st time stay, friendly and professional staff, relaxed atmosphere, nothing too much trouble. Would recommend and will stay again (convenient for NEC)

We had the privilege of having our April 2024 wedding held at this beautiful venue. The wedding package we had was extremely good value for money and included a lot of things within this, such as the wedding suite bedroom, a DJ and exclusive use of the function room within the price. We were also extremely lucky with our wedding co-ordinators Liridona, then Beth as Liridona started her maternity leave. Any questions or queries we had these were answered promptly. There were, however, quite a lot of details that were missed on the day such as bridal retreat room not being ready at set time, place cards not being set out right, or playlists not being played, not being introduced into the wedding breakfast room to a song, key cards to several rooms not working, and the DJ in the evening did not call guests up during first dance song as asked the wedding team previously. The timings of the day also started late, and nobody came to get me until the time the ceremony was meant to start, not sure if this is from the officiants themselves with the interview process, but we did end up losing a lot of time and a lot of photos we wanted due to being rushed for time- my biggest advice is to book a 12pm ceremony to allow for anything to go wrong (which it will). Like I said, not sure if this is more from the officiants themselves or from the team. I did enjoy the team asking us to check the rooms before the wedding breakfast and the evening ceremony, this was such a lovely and incredible attention to detail we loved BUT looking back now, I wish we had just been allowed to take more photos with one another due to being so behind on schedule. The team on the day, including Zoe in the retreat, and David and Silvio for the day, however, were second to none and despite these things going wrong/not going to plan, we are so fortunate to have had them on our day and thank them for the care and attention they played on our wedding day!

Check in was so easy only draw back there isn't a lift so we 3 ladies had to carry our cases up the stairs. We had a drink in the bar which was fine. We had booked dinner, bed and breakfast which was a good deal and the food was very good. We enjoyed our stay.

Wow! What an amazing wedding venue. We had our day here back in February and honestly could not fault a thing. It was a dream. The food was delicious, and we may be biased but I would say it was the best wedding food we've ever had. The venue itself was beautiful, the large Georgian style building was the perfect backdrop for photos and the modern décor downstairs was a beautiful welcome for guests. The reception room was spacious and bright, exactly what we wanted. The chandeliers throughout the room and the large one above the main staircase were beautiful. Liridona and Beth were an amazing support in the run up to the wedding, answering all of my crazy bride questions. Beth was there on the day, alongside David and I can't thank them enough. They went out of their way to make sure we stayed calm, and everything ran smoothly. David was with us all day, guiding us and we would have been lost without him. Thank you Manor, for making all of our wedding dreams come true! Mr & Mrs Walker x

Paid extra for an executive room only to be given a basic room, matching the website pictures. Very clearly missold a room and totally ripped of the extra £40. I use Best Western hotels regularly and to be told by reception there was nothing they could do was a shock to me. So much for loyalty and false advertising.... avoid, plenty of other good hotels in the area.

Fantastic hotel for the NEC at a very affordable price. Bus service a short walk from the hotel runs to and from the NEC regularly all day up until midnight which made it very convenient to go there and back each day. Initially had an issue with the window in my room not closing properly but this was quickly rectified and a room change was offered. New room was extremely comfortable with plenty of room, a very cozy bed and most importantly was very quiet at night with no disturbances. Staff were also very helpful, I left some belongings in my room after my stay and they posted them out to me for free!! which was incredible service. Will definitely stay again.

Thoroughly enjoyed this hotel. Good food, great location and very comfortable room. Dog friendly which meant that we could all stay here without splitting up the party. Will definitely return here, in fact, already booked for next year.

I don't know where to start with this review because I have very little good to say, actually I have nothing good to say! Room was barely adequate, mattresses should have been replaced long ago, lumpy and overly soft. On the first morning the first floor smelled strongly of sewage, in the evening the smell had migrated to the bar too. Beer lines were clearly not cleaned often enough, beer was rank. Asked for a napkin or beermat, out of stock of both. Asked for a starbucks coffee, none to be had as out of stock of the cleaning tablets! Told that I could go to the restaurant and maybe they were still serving, no attempt from the staff member to go get a coffee from the restaurant. Customer service skills are absolutely non-existent, staff are surly and unhelpful. Reception unmanned most of the time, had to wait some minutes for anyone to appear for check in. Next morning asked where breakfast was served “in the restaurant” was the deadpan reply… then had to ask where the restaurant was. My advice, go elsewhere, you'll be glad you did.

We had our wedding at the beautiful Manor Hotel. We had the most amazing day. The staff especially master of ceremonies David could not do enough for us and went above and beyond any expectations we had. The day went off perfectly. The food was amazing the venue looked amazing and all the staff were polite professional and friendly. We had so many of our family and friends compliment how the day went and we have to credit the hotel where this is concerned. we couldn't have asked for anything better. The hotel itself was spotless. The beds were really comfortable and rooms were a really good size. Thank you so much. MR & Mrs Reynolds x

Stayed as this hotel for one night when visiting the nec the hotel was was very well decorated and very clean and tidy very friendly staff food in the Marco Pierre White restaurant very good and very good service in the triumph bar only problem we found the room was a bit noisy as next to the lift and corridor but would stay there again but in a different room

Great hotel, warm welcome, good parking, polite friendly staff, great breakfast fantastic choice of food eat as much as you like, as others have said rooms slightly dated but have everything you need, great comfortable bed, will certainly come again, well done Manor hotel

Warm greeting from Will on arrival at check in. Car parking was good. The bedroom was dated and in need of updating but general cleanliness was above average. We decided to eat in Marco Pierre White Restaurant, the steaks were ok but not the best I have eaten and considering costs not value for money. Breakfast was a good experience with attentive service, tasty food and well cooked.

So the first half of my review Beautiful hotel grounds etc. Stayed here for 2 nights a group of 10 friends. Will on reception very welcoming , Rooms a little dated decor wise but adequate. Laura and Sophie on bar lovely and could not be more attentive very knowledgeable about local area and informative ref buses shopping and restaurants locally. Breakfast team Lead by Sarah Tucker very polished friendly and welcoming . Jack and Danny went out their way with poached eggs lashings of fresh tea/coffee and anything else we needed. unfortunately things went downhill from here on our visit to on site Marco Pierre White restaurant the restaurant manager Ouissem is incompetent of any restaurant management skills.steak was of poor quality left under heat lamps to long staff did not want to engage when a problem arose restaurant manager arrogant dish replaced brought back when most members of the tale of 10 had finished their food plate was missing parts of the order chips overcooked again restaurant manager not interested puddings where ordered again a problem arose staff again unwilling to engage ok items were removed from bill but Service was very poor will not be returning to mpw at this location . Cannot fault the hotel BUT DONT WASTE YOUR MONEY AT MPW.try the fantastic indian down the road MERIDEN SPICE above the QUEENS HEAD or the BULLS HEAD.

Stayed at hotel for business meeting.Rooms were tired and dated.Food was very average.No hot water was available for a shower in the morning.Bed was comfortable but breakfast was a limited food choice.Parking and location both good.

The hotel is very impressive from outside and the public areas equally so . The hotel and grounds were beautifully decorated for the holiday period and added to the general good feeling and ambiance. We were greeted by a very friendly and efficient receptionist who had us checked in very quickly. The whole hotel seems to have been recently decorated and is immaculate throughout. We had quite a large room on the first floor , the room had also been recently decorated and was very smart and so clean. The beds were very comfy with beautifully clean sheets and the en suite was full of beautifully fluffy towels as well as top end toiletries. There was a bath and a very powerful shower which encourages you to relax and plenty of hot water at anytime of the day. There was an extensive tea and coffee tray , with kettle , milk and biscuits but no water. There was plenty of storage for clothes , cases etc, plenty of mirrors and a hairdryer. We put the do not disturb sign on the door after breakfast on our second day as we fancied a lie in , to our surprise when we went out later that afternoon , Housekeeping had tied a bag to our door handle with , fresh towels , toiletries and toilet rolls - how thoughtful and shows the level of care given to guests. We had breakfast each morning , the usual buffet style you would expect with continental items , as well as a wide range of cooked items. The breakfast was good and well presented . We ate in the Marco Pierre Restaurant on one of our nights - see separate review - disappointing , go to the nearby Bear Inn for better food and half the price. The review would be 5* but the following issues let the hotel down..... 1) in recognition of my Rewards status I was given a voucher for 1 free drink between 3 of us !! - quite galling as we watched the staff help themselves to drinks behind the bar throughout the evening. 2) I have never stayed at a hotel where you are expected to pay extra for Hot Chocolate with your breakfast. 3) no USB sockets in the room and no spare sockets - we had to unplug the table lamps and use the sockets to charge our phones , ipads etc so we were left with wires trailing across the floor. 4) the staff in the breakfast room were very unprofessional shouting across the room and we could hear every word including swearing coming from the kitchen.

The matteress was badly stained and was covered with a matteress protector which felt like it was made of rubber or Lycra the. Room was cold as the radiator did not work the bath tap came off in my hand and the dessert in the evening took twenty minutes to arrived

Have stayed here on and off for over 15 years and always been my preference if working in the area. Hotel had no hot water in room, both on arrival and the following morning, so cold shower only. Add to that the over powering smell of weed in the corridors, and it really was a long way from what I've experienced in the past. But the front of house staff are a credit and did all they could under difficult circumstances A hotel this size should have an emergency plumbers number at least

Unfortunately we had a poor experience as we were staying here for our anniversary. There was no hot water in our room which was down to a faulty boiler and the food in the restaurant was not up to the standard expected. We also had to endure a boys football team and their family staying at the same time which meant lots of shouting and running around outside rooms. It did ruin what should have been a nice weekend break. However, the staff were excellent and tried their best to accommodate our concerns.

We booked one night to break up our Journey to Blackpool from Stonehenge . We booked a package of Bed Breakfast and evening Meal as they advertise their Restaurant is a Marco Pierre White Steakhouse & Bar , so we had high expectations . Check in time was 3pm although we were around an hour Early . There was no one in reception or in the Bar . It took around 15 minutes to get someone's attention . We asked if we could get a Drink in the Bar while we waited and they called for someone to open the Bar . The Hotel does Not accept Cash for anything including drinks in the Bar . Reception was opened dead on 3pm and we went upstairs ( No Lifts) . We had a little trouble finding our Room as the Hotel is enormous . We had to go through a couple of Fire Doors in the Corridors but eventually found our Room . The Room was very nice , a good size , comfortable Bed , All the needed amenity's . The bathroom was average size but well fitted out . We slept well . We went to the Restaurant around 6 pm for our included Dinner and we had a set menu of 2 courses to choose from . We both had the Steak & Chips . Both our meals arrived . My steak was cooked ok (Rare) but my Wife's was also Rare and she likes it Well Done . We called the Waitress who took our order and she returned it to the Kitchen . It came back as a Medium at best . I understand Chefs don't like cooking steaks Well Done , however if the Customer wants Well Done then it should be Well Done. The other problem was the Chips . They were soggy and devoid of flavour . We left most of them . We were not impressed . The next morning we went for Breakfast in the Restaurant . It was a Self serve Buffet . The food was a typical Buffet , almost Cold . Overcooked Bacon . The Tea & Coffee was fine and the Orange Juice . If this is the Standard for a Celebrity Chef's Restaurant it needs to improve

We recently had our wedding at the Manor Hotel and it was the most perfect day from start to finish! If anyone is looking for a venue for their upcoming venue, I couldn't recommend the Manor Hotel enough, it was exceptional! Our wedding planner Liridona has been excellent throughout the whole process, from our first visit to the venue up until our special day. She has been so helpful and easy to contact, and always so friendly and smiley. More recently we've also been in touch with Beth who has also been super helpful and always happy to help. They've both made us feel at ease at every stage of the wedding planing process. Myself and bridesmaids had a gorgeous room for getting ready in, and wanted to mention a special thank you to David who coordinated everything up until the ceremony, he was amazing and helped us out all morning and in the run up to the ceremony, checking if there was anything we needed (even getting me some toast when the nerves started to kick in!). He was so calm, friendly and professional. Later on Adrian took over, and he was great and super helpful too! He made sure everything ran smoothly, and also can't thank him enough with helping the coordination of playing a recording from my nana who unfortunately could not make it. It was a beautiful, perfect and faultless day! Thank you to all the staff for making it run so smoothly! We felt so relaxed and at ease all day as we knew that the amazing team had everything under control. All the staff we encountered during our stay and wedding day were exceptional. Everyone there was so friendly and happy to help. Thank you again for making our wedding day perfect! Mr and Mrs Healey x

This hotel not only looks gorgeous from the outside but the decor inside is absolutely stunning. Staff were amazing and definitely make this hotel what it is. The vibe the entertainment the drinks and food were absolutely fantastic

The Manor Hotel was our Wedding venue and was 5 star. Luxurious venue but great value for money. Would thoroughly recommend anyone getting married use the Manor. The day went like absolute clockwork.

2 years after booking, we recently had our wedding here (19/8/23), what can we say….. We initially dealt with Paula one of the sales team, just out of lockdown, she was so lovely, informative, and did all she could to give us the best quote possible. After booking we were extremely lucky to have Liridona as our wedding planner, throughout our planning she was easily contactable, always happy and helpful (and with a smile on her face when we saw her face to face), she arranged the most beautiful food taster day that was included within our booking, plenty of drinks and canapés to sample, then each enjoying a 3 course taster meal in a beautifully decorated room, complete with an acoustic singer, it gave us a real taste of what was to come. Nothing was never too much for her, on the day she went out of her way around her busy schedule to come and see us all whilst we were getting ready. On the day of our wedding (with the hotel freshly decorated) we had Adrian overseeing everything, he worked his absolute socks off (even the night before with my never ending questions), my own bits I had bought for the day were placed exactly as I asked, again nothing was too much for him. Our entire day was timed to perfection, right down to the timing of the music, best of all he was lovely but very easy to talk to, making us laugh throughout the day, he and his team worked so hard, and made us feel special. The quality of the food was outstanding, we had so many lovely comments from our guests, and our fish and chip evening buffet went down a storm. The morning after, we had room service for breakfast, again the food at breakfast was delicious, cooked perfectly, and delivered to our room bang on time. Afterwards we were pleasantly surprised to find out that we will be invited for an overnight stay on our 1st anniversary. If you're looking for a wedding venue where you can have your whole day under one roof, or even just looking for a nice wedding reception venue, we couldn't recommend The Manor enough. We had a wonderful day thanks to the staff who work so hard, a special Thankyou to Liridona and Adrian, you're both amazing !!!

We just had our lovely wedding at the manor hotel. Staff were very helpful on the day of our wedding making sure everything was how we wanted it to be. Liridona was an amazing wedding planner helping form our ideas into our special day which turned out amazing. Rooms were lovely — especially the bridal suite

Staying here due to wedding We're asked to go up to the room ready for the wedding asked where the lift was as had pushchair we were told no lift up to the room. We then checked in to find our room was up three flights of stairs on the other side of the hotel! Again no lift to the room!! Total joke and just totally unsuitable. Spoke to reception and said we had the pushchair with a sleeping baby in and was told wasn't anything they could do due to no lift!

The room we had needs updating, for the price we paid. Overall ok with a good breakfast choice. The staff were friendly and helpful plenty of parking spaces. Close to the airport which takes 15 minutes

What can I say, we got married at this amazing venue two weeks ago and we wouldn't fault a thing. From the moment we walked in till the moment we left nothing was too much trouble. Thankyou to Liridona, David, Adrian and all the team for making our day the most magical, perfect day. Every member of staff were friendly, helpful and extremely polite, even our guests commented on it. The food and service was amazing and we are just sad it's all over. Thankyou to every single one of you.

One night stopover for visit to Gardener's World live at the N.E.C. Comfortable room. The meal in the restaurant was very good but expensive, however our breakfast experience was not so good. We tried to order poached eggs on toast only to be told that we had to toast our own bread, far from perfect as either the eggs go cold waiting for the toast or the toast is cold waiting for the eggs, so we settled for a bowl of fresh fruit. The price was right and the position of the hotel close to the N.E.C. was good.

We recently had our wedding at the Manor Hotel and it was definitely the perfect venue for our special day. Liridona, David, Adrian and the team knocked it out the park for on the day. We are still on a high from the day, and honestly the venue played a massive part for us. We've had so many compliments about the food, the wine and the price of the bar. We were really impressed with the well-choregraphed service during the wedding breakfast as we didn't expect it to be of that level. Also due to the slick service during the wedding breakfast we were well ahead of schedule! We want to make a special mention to David, who was the operations manager on the day, he was just amazing! We were told that he had only been with the hotel for 4 weeks and ours was his first wedding. If we didn't know better, it seemed he had been doing weddings for years. He was such a calming presence and safe pair of hands on the day from the beginning until he handed over to Adrian, who we can't forget to mention as he reassured us the day before when we caught up with him to hand over decor as well as running through the day with us. I wanted to thank the woman (sorry I've forgotten her name) who brought us up Starbucks drinks to the bridal retreat throughout the morning when we were getting ready. When it came to the things that went wrong on the day, none of it had anything to do with the venue. We also wanted to thank the wider hotel staff and the MPW restaurant staff for serving all our guests who stayed over and had dinner and breakfast the day before and after the wedding. Lastly, we would like to thank Liridona for all her assistance in the lead up to our big day and ensuring that every detail we requested was in place and accommodated for. It definitely makes a big difference having such a good wedding coordinator who wants to ensure you have the best day, which Liridona definitely did. This won't be our last visit to the Manor Hotel as we will be returning for our 1st anniversary and we love the MPW restaurant. Thank you for making our special day just that extra special! Mr and Mrs Williams :)

We stayed over night with a group whilst visiting the NEC. The hotel was excellent. The staff were friendly , the room was in excellent decorative order and clean, the bed was comfortable and it was quiet, even though there was a wedding function on. We ate in the restaurant in the evening, the food and waiting staff were great. The bar was expensive but that was a minor point. There is plenty of parking and lovely outdoor space at the front and in the rear quad.

Despite a few issue with complementary offer (not fully delivered), stay was very good for value - Room cozy, quiet and very comfortable extremely clean and wonderful breakfast - Friendly staff. Will recommend this hotel

Really nice entrance area and restaurant / bar in the hotel but the rooms are a completely different story. Extremely warm with no AC despite there being a vent for it. We had to ask for a fan which was small and weirdly loud. The rooms are dated but clean. The shower is very loud, sounded like an engine starting, plug didn't work in the bath either. Had breakfast too, standard items but found it a bit harsh that when asking for a caffeine free tea (redbush) I was told I could purchase from the bar. Was only staying due to a wedding in the area but would not go back.

Great service in all parts of the hotel all day and evening. Sadly I couldn't recommend anyone stay here due to the high temperature of the rooms and no AC. Unbearable to sleep with the temperature. Such a shame when the hotel staff were really good and so was all the service. But honestly don't stay here unless it's winter.

ABSOLUTELY OUTSTANDING !! We had our wedding here 2nd June, and all I can say is WOW the best experience ever. When we started venue looking this was our 1st hotel, we visited 7 more within the month and nowhere gave us the welcome that The Manor did, a slate with our initials on brownies and a glass of Prosecco to welcome us to talk about options. We had the pleasure of meeting both Liridona & Paula and both of them made us feel so welcome, could not do enough for us throughout the 2 years the communication was unreal. So the day of the wedding !! Liridona and Paula both met me on top of the stairs when I was leaving the hotel to get to church, whilst Liridona was helping my mom with her corsage Paula was walking my 1 & 4 year old around to the stairs, as we arrived back to the hotel as Mr & Mrs Liridona was there to welcome us back. The whole day was absolutely amazing and it's all down to the events staff !! There was no stress, it all went so smoothly, the food was amazing. It shows how special our day was as 1 of our guests booked there wedding there the morning after our wedding for next year!! No bad words to say about it, all I can say is if anyone is looking for a wedding venue please go and visit The Manor you will not be disappointed.. Thank you so much again Liridona & Paula xx

Our Wedding at Meriden Manor Hotel. (April 2023) We had a really enjoyable time at the hotel and would recommend the hotel to anyone thinking of using it as a wedding venue. The rooms were well equipped and the staff were friendly and approachable. The portions were perfect, in fact the vegetarian option seemed to be a bigger portion which made some of the non-vegetarians envious in a light-hearted way. The venue size was perfect for our party size and everyone had a very entertaining time. The timings worked well and we felt that we were able to relax and enjoy our day without having any worries. Liridona - was a wonderful lady - our wedding planner. she did fantastic communication with us. Thank you so much!

A big thank you to all of the staff at The Manor Hotel especially Liridona & Adrian. From the minute we booked the wedding the communication & help was excellent. We truly had the best day that we could of wished for, the venue is prefect, the food was beautiful and our guests loved it as much as we did.The suppliers they recommended were also brillaint so look into these options too. We Definitely recommend having your magical day here you would not be disappointed... we just wish we could do it all over again. THANK YOU SO MUCH FOR ALL OF YOUR HELP & MAKING OUR DAY PERFECT ♡ Stacey & Luke ♡

The hotel had received a make over since our last stay. Reception staff were really helpful & booked our taxi for the airport. Great bar area & visited the restaurant while there which was amazing. Great stay & location. Would recommend & stay again

Stayed ahead of an early flight from Birmingham airport. On a summer's evening it made a nice change to stay in a leafy area of West Mids rather than the identikit airport hotels. Meriden is a short drive from the terminal, the various long stay car parks and is a pretty place with a duck pond a couple of minutes from the hotel which is worth a stroll. We took advantage of the Marco Pierre White steakhouse on site and enjoyed the three course set menu deal which was tasty, decent value and delivered friendly service. The hotel's large gardens made a pleasant spot to sit with a drink afterwards. We were up too early to try breakfast but the evening meal set a good standard. This is a big hotel and on check in we were allocated a room in the older original part. Unfortunately there's no lift to access these rooms and given we had cases packed for ten days' holiday we had to swap, as dragging them up a spiral staircase wasn't ideal. Worth bearing this in mind when you book. We switched to a room in the newer section of the hotel which did have a (v small) lift. The room was clean but basic and could use a revamp, but perfectly acceptable for a simple pre-holiday stay.

Nice hotel and great food at the steak house oposite served from the lovely hannah. She was happy, kind and a great laugh. Food was great and accepted and awkward request from us. Pudding eas also lovely (sticky toffee pudding)

Well, where do I start?? Is it with the executive room sold to me for £200 per night, is it the smelly linen, is it the dirty stained walls and surfaces, or the filthy carpet?.. Or maybe the wallpaper ripped on the wall. Or maybe the lack of warm or hot water..

I was using the hotel because my rugby club had chosen to hold its anniversary function here, I was quite disappointed with how dated the room was and the lose sink taps,stained bathroom ceiling and the fact that I asked for a room with a view and all you see was a wooden fence approximately 10 feet away , the staff were excellent and friendly the beds were clean and comfortable but room was overall dated.

Wow! Is all I can say! We got married at The Manor Hotel in Meriden in December 2022 and it was the perfect day. Liridona Tahiri was our wedding planner. Her responsiveness and attention to detail was excellent. She never felt that any question was too daft or unimportant and always responded to my emails in a timely manner. She was approachable and kind and always had time to listen to any concerns. Because of her our day went really smoothly. All of the staff on the day were so accommodating. They went out of their way to make sure all the wedding party was happy and they had everything they needed. Nothing was too much trouble. I would just like to say, if you are booking your wedding I would 100% recommend the team at The Manor. Our guests are still telling us what a fabulous wedding we had. You can have total confidence that the team at The Manor are on your side. Even when our die-hard guests were reluctant to go to bed at 2am the staff were still lovely about it. Thank you to you all for giving us a day to remember. xx

Sells itself as a Dog Friendly hotel. I would say more Dog tolerant. We were separated from our group, told to sit in an area, that was very cold, had to eat our dinner on our laps, so no, not a hotel i would call dog friendly.

Went here yesterday for food tasting for our wedding that's at the start of August. The place is beautiful the food is lovely and the staff are friendly. I cant wait for our wedding and we picked the best venue for it. Would 100% recommend this place.

We had a family meal in Marco Pierre White restaurant yesterday evening and everything was just perfect. The food was incredible and the atmosphere was spot on. Wiz and his team were brilliant. We will definitely visit again.

I'm very late with my review but, better late then never!! We stayed here in August 2022. I can not recommend this hotel enough. From the moment we drove into the carpark everywhere was clean and tidy. We were greeted by Elvis (yes he was called Elvis) on reception who was so welcoming, dressed immaculately and that tie!! Our room was spotless, the food was fabulous and the staff were just incredible. Nothing was too much trouble. The manager Waz had us crying with laughter and I've never felt so welcomed. We are staying here again in February for the trade show and looking forward to it! Thank you Waz and all your staff who, are an absolute credit to this hotel. It gets 5⭐️ from me all round. D Cox

We stayed at this hotel in order to attend a dinner at the nearby Conference Centre, as such it was a stay of convenience & our expectations weren't particularly high. I'm pleased to say it was a pleasant surprise & the Manor did a good job for us for the money. It's an attractive, low rise property, with ample parking, its communal parts clean & in good order. Our double room with a view was spacious, with a big four poster bed. Furnishings were a tad drab & worn, but overall we were happy with it, & enjoyed a peaceful sleep. Tea/coffee making is provided, & bathroom products are by the White Company. The bar area is very nice, rather glam in fact, & there is an in-house Marco Pierre White restaurant. Breakfast was a decent hot & cold buffet spread with table service for drinks. Staff were friendly & efficient, including Elvis on reception, who performed well under pressure, albeit taking no nonsense.

Rooms need updating but bed very comfortable. Sarah Parker Restaurant Manager her usual efficient welcoming self. Alex in the dining room catered for our every need! The staff are polite, helpful, and go the extra mile for guests, and this is why each time we are in the Birmingham area we return to the Best Western at Meriden.

We booked five rooms for ourselves and our family to celebrate our fiftieth wedding anniversary on December 23rd. We ate in the restaurant on the Friday evening and the hotel provided a table for the ten of us to enjoy a three course meal which everyone enjoyed. The rooms are comfortable and well equipped…the toiletries were especially enjoyed ! My husband and I also stayed on Christmas Eve but ate elsewhere as were told on the phone that the restaurant menu would be exactly the same both nights. We were a little bit disappointed that breakfast on Christmas Day morning was exactly the same as every other day…we have stayed in the hotel previously…a glass of Buck's Fizz might have been nice? Okay

A party of 12 of us have partied at many venues over the last 20 years for New Years Eve, and the Manor comes very high on our scoring. (We had been 10 years previously). All 6 couples were unanimous in praise. We all checked in on line and collected our keys from a happy reception team. We had upgraded our rooms which were all good size and comfortable beds. Room and Bathroom were spotlessly clean. Back in the lounge area for pre Gala drinks and snacks. The Bar staff were well trained and polite. Back to the rooms to change and upstairs for the Gala evening. The presentation and service of the food was excellent, the Beef Wellington was so tender and cooked to perfection, and the kitchen staff catered for anyone with food allergies with no problems. ALL the staff waiting on and the Bar staff worked tirelessly throughout the evening, again all polite and well trained. They were a credit to the Hotel. The singer entertainer was brilliant and we rocked into the New Year with the disco. In all, a fantastic way to welcome in 2023 , along with a very friendly group of strangers too. Thank you to all at The Manor.

· Good location for overnight stay. Close to motorway. Disliked · Advertised as dog friendly but werent allowed to take our dog into any public areas. Had to have breakfast in our room which we werent told about when booking. Breakfast was disappointing and cold as a result of this. Dirty chair in room and dirty spoon. Room was very dated

This Xmas we booked a 3 night stay at this hotel.we had a wonderful time. The hotel was spotlessly clean, the staff very smart and well groomed. The food was exceptional, the best we have had in such a long time. Overall we had a 5star stay for a 3star price. Well done to everybody especially the chef.

Visited with a group for Xmas meal and entertainment. Lovely welcome by the staff who were great. However, the festive meal left a lot to be desired. Two anaemic potatoes, half a parsnip and carrot, a few sprouts and probably the worst pig in blanket ever. The sausage was cooked but almost white and the bacon was floppy and pale. The turkey was OK and the stuffing was undercooked. The cranberry sauce came halfway through the meal. The soup was a bit salty. The Xmas pudding was OK but had to ask for more custard. The mince pies came after the pudding. Would have been better coming earlier. The entertainment was a disco for about 45 mins. He did get everyone dancing so fair play. Very underwhelming all-round but we made the most of it. We were so happy when we saw it was a Marco Pierre White restaurant. Very disappointing.

Staying here for the weekend. Lovely staff. Nothing too much trouble. Fab rooms......cleaning staff work very hard. The restaurant staff and food are excellent. Nice location. The hotel looks beautiful with the Christmas lights. Would highly recommend for a weekend away.

No staff assistance / follow up. Sulky reception staff with wrong reservation and not happy to check what we ordered. Breakfast - cattle market. Had to request vegetarian although staff member said she would as chef (then forgot to come tell me they had). Requested some sauce - cam over to the table to tell me they had refilled the sauce at the buffet. Not a great experience

Attended a meeting event with meal for 80. Perfect experience: lovely kind and courteous staff throughout, excellent large clean bedroom, wonderful meal. Thank you, we shall be back next year for the same event!

Positive Location was excellent for attending the NEC. Food in the restaurant for dinner was tasty and well presented with good service. Negative Disappointed that the location of our room (306) was next to the lift and on the ground floor. Requested upper floor away from lift! Could not have been more opposite to my request even though I had a message to say it had been noted. Room was also supposed to be an executive one with a view but had a view of a fence! Breakfast was poor in that there was a lack of bowls for fresh fruit and also cold plates for hot food. There was little attempt to check and replenish food that had run out eg bread and croissants. Would definitely stay again at this hotel if the above could be assured though

We have just had our wedding at The Manor and honestly, could not fault a thing! From start to finish Liridona was absolutely fabulous, super calm and organised and so friendly, such a lovely person to deal with during the planning stages. On the actual wedding day, I was so calm! The hotel itself is beautiful, bed really comfy and plenty of space in the room. We had the retreat from 9am to get ready for the wedding and it was fabulous- 2 really comfy sofas, large floor length mirror and makeup chairs. The ceremony itself was beautiful, we used Claire at Perfect Moments for the decorations, she is a recommended supplier and absolute value for money, took all the stress away from the day. The food was fantastic and staff really attentive, we couldn't have asked for a better day or experience in it's entirety. The MPW restaurant is also lovely, really clean, we only had breakfast, a buffet, which is also really clean and tidy and food lovely. I couldn't recommend the Manor Hotel and Liridona and the team any higher, an absolutely magical experience, thank you from the bottom of our hearts. Gary & Natalie Stokes xx

Second time staying at this hotel as attended an event at the NEC on Saturday morning/afternoon which is literally 15 mins away. Got to the hotel about 1:30, obviously room not ready until 2:30/3:00 but not a problem. Had a couple of drinks in the bar while waiting, can either be quiet or as when we were there a crowd having a reunion, yes buzzing but no not loud and annoying. Young Ellis behind the bar stood his ground, served everybody and made so many Pornstar Martinis for the ladies including my wife he's a legend. Sorry don't know their names but mum and daughter also so friendly and helpful. The half board option is such good value, the dinner was amazing ( even though I sent my steak back as was so tough, but replaced by a melt in the mouth steak), thank you so much to our waiter who unfortunately didn't have a name badge. Room and bed so comfortable, shame about the guests who have to bang doors grrr. Fab cooked buffet breakfast, set us on our way to see the Christmas Market in Birmingham, then our drive back to Essex. See you next year for sure. Thank you all.

Read the small print! Not impressed with Best Western after having our flights changed from Birmingham to Manchester and they won't amend or credit us. Thats £200 lost!!! We thought that booking through a reputable chain that we may be able to change to another of their hotels but I was told they are all independent so it's down to the specific hotel. Sadly for us we chose a hotel who doesn't excel in customer service and won't credit us or allow us to change the booking at all. Very disappointing service!

the food was good, burger and apple pie, very happy... but what made our night was J. the waitress. very professional, knew her job and on top of everything. She gave her recomormendations and why but was not pushy trying to upsell just for the sake of it. J. also quickly and happily took charge of an error in the bill. She is a true credit to your company, so greatful for a lovely night out well done!!!

A real welcome surprise finding this hotel. The things that most impressed me were fully staffed reception, bar, restaurant, and English or fluent in English staff. Many past experiences in other hotels I've witnessed no staff running the bar (you have to ask receptionist for service) and not enough staff running the restaurant/kitchen. I booked dinner, bed, and breakfast. This entitles you to 3 course dinner off the set menu, or a £25 allowance off the Al a carte, which I opted for so I had a gorgeous fillet steak for £8. Rooms are a little dated but clean and comfortable. Bar and restaurant are more modern and the bar is particularly cosy. The important little detail, that I docked a point for is the fact that they do not accept cash. I know 99% of you are happy to pay for everything with plastic, but I personally don't like being monitored by big brother. I also know that this trend is only going to spread unless people start to wake up. I am happy to forego future visits to this hotel, and any other that insist on card payments. If that means ALL hotels in the future then so be it. I used to own a restaurant and can verify that dealing with cash is a right pain, but as a customer, I am not there to make life easy for the staff/ management, they are there to make life easy for me!

A pleasant enough stay with lovely staff and a clean comfortable room. A few details are lacking however. For example, the Wi-Fi was very patchy and the information pack in the room has been replaced with a QR code which is only useful if you have a smartphone. All the advice in there if you need anything is to dial 0 for reception. That would be great if there was a phone in the room. I had to Google the direct line when the power tripped in my room. Breakfast was delicious but again, details such as no milk for the coffee or sauces for the cooked breakfast. I would have called reception by dialling 0, but…oh yeah. No phone. If these details were remedied, it could be cracking.

We stayed at the Manor Hotel on the night before our flight from Birmingham Excellent location Just 10 minutes from airport Traditional rooms Clean , quiet , good nights sleep Helpful friendly staff Left our car in the car park and picked it up on our return from holiday Car park at rear was secure, well lit Would stay here again

We had our Wedding here in June 2022 after having to find a new venue after ours closed. The team were very helpful from start to finish all the way through. The day could not have gone better. Our food was amazing, we went for a traditional carvery, we also sampled items from the rest of the menu which were so tasty too. We had the large room upstairs for our wedding which is very nice. Our drinks reception was in the Triumph bar which I believe has been refurbished as it's so nice and was a great place to have drinks and relax before photos and our Wedding Breakfast. Very nice grounds. Reception area very nice and modern and a great buffet breakfast the morning after in the restaurant. Liridona the wedding coordinator, Adrian the master of ceremonies and the team were all very friendly and helpful and nothing was too much trouble. I definitely recommend for weddings and events. Thank you Manor Hotel it was great!

Where to begin. We were looking for a venue for our wedding and booked a meeting at The Manor Hotel with Paula. From the moment we entered the building we fell in love. We had such a warm feeling. We could picture our photos on the magical staircase and we had such a warm welcoming. Once booked we were able to communicate easily with Paula/Liridona. Liridona took over from this point. Special thanks goes out to her for her professional advice and assistance throughout. Our wedding day from start to finish was perfect. We could not fault a thing. Adrian and the team went above and beyond on our wedding day. The food on the day and evening was amazing. People keep complimenting on the beef. Would highly recommend The Manor Hotel to everyone for their wedding' so don't hesitate get booking. Mr & Mrs Regester 23/09/2022

Had our wedding here and from start to finish it was made perfect by the wonderful staff at the manor hotel! Liridona was a joy to organise our wedding with, her attention to detail was fantastic and nothing was too much trouble for her. She was very prompt in responding to our emails and right up to the day she was checking in with us that everything was ok. On the actual day Callum looked after us and again he was fantastic, nothing was too much trouble. The evening we was looked after by another lovely member of staff also called Callum and again we can't fault his service he went above and beyond.

The rooms and common parts are well maintained and impeccably clean. There you go, that's the positive. Reception was very slow and busy so when a second member of staff appeared and checked in the lady ahead of me in the queue I was surprised he then just left the front desk to just one person again. If you haven't booked the bistrot/restaurant then the only bar food option is some overpriced and uninspiring tapas. We headed out to a local restaurant which was fine but for such a big hotel they're either missing an opportunity or really don't care enough. Breakfast was so very disappointing. Genuinely the worst, most disgusting coffee I have ever tasted. The bacon and sausages are fatty and extremely salty - probably cheap mass catering produce I'm afraid. There was very little choice of bread, and the mini-pastries were decimated by 8.45am on a Saturday. My wife asked a waiter whether they'd be replenished and his response was gruff and far from what you'd expect at this chain. Some croissants did appear eventually, as did a proper coffee from their espresso machine once my opinion of the original coffee was explained politely. I have nothing but praise for the housekeeping team as this is a big hotel for them to manage. Such a shame their hard work is so badly let down by front of house and catering.

The whole process of arranging our wedding reception from the initial consultation to the day itself was brilliant and for a worrier like me, I really had nothing to worry about at all! Liridona was amazing and so kind, as were the team and I can't thank you all enough. It was the most amazing day & I couldn't recommend having your wedding at the Manor any more! ❤️❤️

Nearly six years have elapsed since my last visit and clearly the management have become complacent. The booking was very simple and the later e-mail to advise pre-booking was excellent and enabled an extremely easy key handover. From the word go, with the exception of a single member of staff, they could not have been more friendly and helpful. We were given a suite at the end of the building and this is essential if you want a quiet stay, as due to the location and facilities, this seems to be a "honeypot" for wedding receptions. The room was well laid out and would have been perfect, except for the plastic cable off cuts on the floor and the grossly stained bolster which I arranged to have removed. The en-suite bathroom was provided with fluffy hand and bath towels and at the end of our stay had got used to a water system that took some time to become hot. Breakfast on both days was poor, for although having a reasonable range of breakfast ingredients were nearly all tepid to cold. The food containers bowls invariably had the covers opened and even the freshly decanted foods barely achieved recommended service guidance temperature levels. The sausages were of a poor quality and the scrambled egg very "slushy". One morning I had to request both a bowl and drinking glass, as they had not been replenished and was told by a member of staff that there were glasses on the table. That was compounded by a breakfast cup with either a coffee, or similar substance ring on the inside of the cup. All of these were raised with the Beverage Manager who was most apologetic and even if I didn't accept her response, went out of her way to try and ameliorate the situation. The above experience will deter me from staying there in the future.

We stayed the night before our holiday, this I may add was a pleasant experience, so we decided to stay the night we got back from holiday. This on the other hand was extremely unsatisfactory. We arrived at around 9pm and were not asked if we would be looking for anything to eat as the restaurant would probably be closing shortly. Then we had to have room service...... The following morning we arrived downstairs at 9:40 for Breakfast (due to the fact that my husband works away a lot), we assumed that breakfast was going to be served till 10am as it was a working day and had not been informed otherwise when we checked in. We were 10mins late and were not even given an option of getting any toast or a cup of coffee. The staff were quiet rude and unhelpful. We wish we had just gone home that evening and not paid the £99 B&B for your hotel. When we fly from Birmingham airport again we will not be staying at this hotel.

Where do we even start with this amazing venue. Since the moment we booked during covid they have been exceptional. We planned it with liridona and she was just amazing nothing was too much and she was always happy to answer any questions we had. Our day was ran by Adrian and his team and we want to give a special shout out to him as he went above and beyond to make our day special and whatever we asked him about he made sure it was done. We also had multiple guests asking how they could leave Adrian a personal review as he was amazing with our guests aswell. He always made sure we were consulted before doing anything to make sure it was right and we were happy. The team were very friendly and made sure everyone was happy and even any dietary requirements were catered for without any complaints. The food was incredible!!! We had the carvery package and every single guest said it was the best wedding food they've had. Even the evening food was unreal! If anyone if thinking of booking this venue then we would recommend them over and over again

One overnight stay before flight at Birmingham,the reception staff were friendly and helpful.The room was a little dated and a little dark but it was clean,quiet and comfortable so I might be a little over critical just because of the decor.I would certainly use the hotel again it's very convenient for Birmingham airport,overall a very comfortable hotel. A word of warning (This has nothing to do with the hotel ) please do not use the taxi form A to B we requested a taxi to pick us up at the hotel in the morning to transfer to airport and were quoted £12 to £13 pounds.The taxi arrived on time and when we were dropped of the driver asked for over £20 pounds a total rip off and he was trying it on,he said it was because he dropped us off at the drop off zone (This is free for ten minutes . Hotel well worth the stay and recommend A to B taxi firm DO NOT USE.

We booked our wedding with the Manor Hotel in Meriden with Liridona and her team. What an amazing day, made so easy by an amazing team! Liridona, Adrian and the master of ceremonies team did an amazing job to make our special day everything we wished for! Although starting off late ( due to the bride running late) the team managed to make sure that the running of the day still met the timeline, and made sure we did not have anything to be worried about at all! Honestly cannot fault the hotel for anything. The food was amazing, service amazing, drinks and the whole day was amazing! We would highly recommend booking with Liridona! Liridona also supported us with every question and service we needed leading up to the day! Adrian worked so very hard on the day to make sure we were both happy and got everything we wanted to be included. The staff at the front desk were also incredible with dealing with our requests, especially as we found out it was the girls first week on the job! All our guests were impressed with the hotel and the rooms were also lovely. Everyone enjoyed the breakfast in the marcopierre white the following morning- which we all needed!! Thank you to Liridona, Adrian and everyone at the Manor!

I thought the Staff were very professional and polite, the room was clean and excellent value for money. We ate in the Marco Pierre White Steakhouse within the hotel and it was one of the nicest meals I can remember. In the Triumph Bar later very friendly bar staff. I will stay again without hesitation. The only reason to reduce it to 4 stars is the NO CASH policy. I realise this wont bother most people but its a personal issue i disagree with.

The restaurant is very comfortable, spacious and of fine ambience. The manager and chef were so kind and creative that they tailor made a main for my husband who could not find any suitable for his dinner. Deeply appreciated!

Lovely hotel with great staff. Big comfy room....but very warm at night- thankfully we had a fan. Lovely grounds. BUT we were with a tour so somethings were not so good. Food was ok- took forever - sometimes rolls with soup, or after or never at all! No organisation. Staff did their best.

We had fantastic two night stay and held our wedding celebrations in the private dine room in the restaurant. Liridona helped organise our celebrations and nothing was too much trouble for her. All the staff throughout the two days were incredibly helpful. Rooms are really comfy and clean. Our meals were incredible, and breakfast was excellent with lots of choices which was fab for the kids. The hotel is a beautiful building with lovely patio and garden areas. Can't wait to return for our anniversary xx

The only reason I did not give a full five stars is purely down to the lack of air conditioning ( – and to be fair I was staying during the heat wave and there were fans available in all the rooms!). I would definitely stay again, complimentary bottle of water in the room was appreciated, nice toiletries and a decent shower, very friendly staff, the excellent Marco Pierre White restaurant – again wonderful friendly staff who also greeted me at breakfast – a decent buffet offering. Above all the bed was extremely comfortable and the room was quiet clean and spacious. It was just a little uncomfortable in the heat. A small thing, but I hope they have a chance to refurbish any of the bathrooms, the toilet in the room I stayed seemed to take about five minutes every time it was flushed with a lot of water wasted, in these times of drought it would be great to see some water saving going on in that department. This is very picky and as I say I will definitely stay here again, great location, great hotel, great staff!

Great hotel good location for getting to NEC to watch Commonwealth Games. The rooms were clean and well presented the restaurant was outstanding and the staff were friendly. Breakfast was really good.

I must say that I throughly enjoyed my stay at the Manor Hotel. The surroundings were beautiful for the event I was attending. Customer service was excellent with all staff being friendly and helpful during my stay there. I would certainly come back and highly recommend hotel and its facilities.

Booked this hotel as airport hotel with parking, staying before our trip abroad and leaving car in their car park when away. So impressed with the hotel we booked a night's stay for our return too. Staff friendly, room very comfortable with access to the sunny inner courtyard. Meals were very good and the package was great value - they provide a taxi to airport and back within the cost. Highly recommend this hotel, nothing is too much trouble and it is very peaceful.

We stayed here for 1 night,first impressions were something of a surprise,from the pictures on line I got the impression of a manor house in it's own grounds down a long driveway,in reality it is only slightly set back from the main road through the village,still a striking looking building. We were in room 302,a bit on the small side but clean,comfy & private,the public rooms were very smart,including a Marco Pierre White Steakhouse & there is a large car park to the rear as well as a smaller one to the front. The hotel is a short walk from places to eat & drink,a very pretty park & buses which call at the NEC,a fact that means we just may be staying there again. All the staff we met were friendly & efficient,the one downside was patchy Wi-Fi.

The hotel is ok. The bar and dining rooms are nice. The Marco Pierre White steakhouse is pretty decent, although the musician was the best thing about the meal. The breakfast was average. The room was dark and had a musky aroma that didn't disappear with open windows. Staff sat smoking about 20 feet from our room which was nice. If I visit the NEC again I will definitely consider it but bear in mind that it's a 15 minute drive away.

Only 3 stars as the kiddies bed In our room had an awful mattress on it. Shame as the rest was good. Nice Bar area Check in was good. Room was nice and clean. Plenty of parking for cars. Couple of pubs in walking distance and a shop ten minute walk away.

Decent size room and amenities. Nice environment. No attractions within walking distance. Good for a quiet stay and a Marco Pierre White restaurant for dinner. Wifi is not very reliable. Otherwise pleased with the stay.

Positives are plenty of parking, spacious rooms with comfy bed/pillows and a decent breakfast, although receptionist was insistent I booked a time for breakfast saying It would be really busy but it was half empty. I slept well and did not hear any road noise. I was stopping on business and noticed particularly first thing on a morning wi-fi painfully slow. Went to check out and 6 people queuing in front of me. Might be fine for a leisure break but business users will expect things to be slicker.

The hotel room was spacious and clean. The TV had regular channels and could not connect to media such as a laptop as in other hotels we have stayed. There is no air conditioning although a fan was provided in the room. In our particular room the internet was quite poor but this was due to the room being on the edge of the hotel.

Room 132 which my mother was staying in had a foul odour about the room was charge 195 pounds for the two nights. Going into the room I notice a foul smell reported that to the reception desk, who told me they would call the person I charge of housekeeping team by the name Clare. I waited 15 minutes in reception for her to see me Housekeeping manager says that this is not one of the hotels associated with her but they will investigate as one of the persons who will be investigating comes in at 3 pm and will leave feedback regarding the room at the reception desk. I also mentioned to pay that price and have very little in the room with the smell it had was not good enough. The following morning (Sunday) I went to reception for the feedback and there was nothing. No one knew what I was talking about. —————- Sitting in reception waiting to make a complaint one customer has come and spoken to Reception that she was overcharged £20 for changing the date of the wedding Covid stopping the first one which she had no control over and the hotel was closed. Four minutes later a patron came to the reception desk with an iron that they had faulty wiring this was then said that it would be brought to the attention of the management team. Gave the wrong room number at breakfast and was made to feel small. When I realised that I had given the wrong number and went to correct this the staff acted nonchalantly. Staff hygiene for one member of staff in the breakfast room was not looking good as he was sweating through his shirt so much so he had to go and put on a jacket to cover it.

We have held our prom at the Manor for several years. Every year our students and staff are treated to amazing service and a great time. The evening itself is always fabulous and cannot be faulted - thank you so much. The team behind the event are always exceptional and accommodate last minute changes and concerns without issue.

My wife & I are having a fantastic three-day weekend stay at the Manor through “Great Little Breaks” with dinner included. On arrival there were lots of free parking spaces available and although arriving early this was not a problem for Abraham the young man on reception who said we could check in. Our Superior room was cleaned daily and well stocked with tea, coffee, biscuits & hot chocolate, then a welcome slate of delicious brownies arrived. As it is a Marco Pierre White restaurant a quick phone call to the hotel to book our table for dinner for the three evenings, we found was wise as it is extremely popular. The whole hotel was immaculate as was our spacious and newly refurbished room with a bathtub & separate shower. Wi-Fi throughout the hotel was exceptionally good. We had pre dinner drinks in the hotel “Triumph” bar served by the lovely and knowledgeable Laura. Both dinner & breakfast were excellent with lots of variety for everyone's taste. The restaurant was comfortable and spacious with undivided attention from the manager Ouissem and our lovely servers Jennifer & Nail. Well done the Manor, everything was perfect including your wonderful staff. Stay here and you will not be disappointed.

This hotel is in a great location for the NEC. There is no lift, so if you have a lot of luggage, be prepared. For the first 2 days (i was there 3) I got lost, literally you zig and zag my way through corridors to get to my room which sadly was on the 2nd floor. The room was a decent size and clean, I personally found however, the shower could do with a bit more water pressure, but it was ok. Sadly the hairdryer didnt work. I reported this in the morning at breakfast and was assured it would be replaced whilst i was out. When I returned at 6.30pm, it had not been replaced. I then reported it again to reception who said it would be replaced when I returned after my dinner. 10.30pm, it still hadnt been replaced. I phoned reception who then came to replace it. Breakfast was very good with a nice selection of fruits, yoghurts, pastries and hot selection. I hope we rebook here next year when we attend the NEC as its a nice hotel with some nice eateries near by. Marco Pierre White, sadly isnt one of them.

Where to start, we booked this venue for our wedding in 2020 unfortunately we've had to postpone 4 times, all the team especially Liridona and Paula were amazing and so helpful with all our changes and plans right upto our wedding day, every detail of our dream was bought to life, any questions or problems we had it was never a problem for them to sort! sorted rooms out for us and our guests! Our wedding which took place on the 18th June 2022, Silvio went above and beyond for me and my husband so helpful and calming, Callum who took over the evening was also so helpful and nice sorting anything I needed, the room the food, the service everything was just great and I was so happy with them all! Thank you to you all at The Manor Hotel who made our day so special. Can't wait to come back (our dream venue) xx

I had booked a "Marco Pierre White" package deal to stay overnight as myself and my colleague were attending a nearby event, and that worked out cheaper than the normal rate. However, when we booked in at around 5.30-5.45, we were told that the restaurant was fully booked and that we needed to go and see them straight away if we wanted to eat. However this did not suit us as we had to attend something locally as soon as we had checked in, so therefore we missed out altogether on the two course evening meal that was supposed to have been included in the rate we had booked. Because the restaurant was fully booked there was no available solution to this. When we booked the rate, the info clearly stated "The hotel will contact the guest prior to arrival to make arrangements for evening dinner reservation." and this did not happen so we missed out. Very disappointing...

Fabulous hotel! Really friendly and helpful staff, really comfy beds, great pillows…always important! Clean, comfortable and welcoming. Breakfast was hot and plentiful and we ate in the restaurant in the evening and couldn't fault the food or the service. They ordered our taxi for our trip to the NEC, supplied us with extras for our rooms as we are big tea drinkers and everything was supplied without complaint. If I could give 6 stars I would.

Recommended by colleagues who had stayed here in previous years, a lovely looking hotel, cannot fault appearances, both internally or externally, room were spotless and would have liked a mini fridge in the room as a suggestion for travellers who bring small food items / drinks with them) Stay only marred by a personal disappointing dining experience. When a name like Marco Pierre White is above the door, and as a foodie who was travelling to work at the BBCGood Food Show, my expectations were high for dinner. A simple sirloin steak for dinner, which I asked for medium rare and was dished up slightly under well done. Not a deal breaker and perfectly palatable, but not what I 'expected'. No complaints necessary, just slightly disappointed as a simple steak cooked properly, is a joyous thing!

We have stayed at this hotel before which is why we returned. This time the service and food was even better! Would definitely recommend for families, business or a romantic stay away. We will definitely return!!

Very dated but friendly staff. 'internet keeps dropping out and you need to wait' is not acceptable staff response. Staff very helpful with good bar selection and breakfast. No reception for phone calls on site.

I had my 30th Birthday here in October, I had my 6th Form prom here and most recently me and my wife had an absolutely stunning wedding here. From start to finish every little detail was looked after, Liridona, Paula and Callum from operations in particular were phenomenal in making sure everything ran like clockwork, all the little changes to the schedule were made without any fuss, no request was too much or out of the question. The whole team were amazing, barstaff, waiters, receptionists etc. everyone was super welcoming and friendly. In comparison to what we were quoted by other venues The Manor offers superb value for money in an idyllic setting and we both could not recommend the wedding team highly enough, we genuinely had one of the best days of our lives. Thanks again for everything Manor Crew, hope to see you again soon. Love Keir and Diana xxx

Great looking hotel and very modern bar. Rooms very tired and outdated. We was here for a wedding which was great, but very disappointed in the room, felt very dark tired and outdated. Friendly staff.

Booked in online, system failed and had to repeat at reception. Receptionist got wrong names on the rooms, 4 in our party. Wrong key card and room allocation which left a colleague entering a already occupied room at 11pm. No apology from hotel staff.

We throughly enjoyed our wedding at the Manor Hotel. It was a perfect venue for our wedding, close to the airport which was great for our family who travelled for the wedding. Contact with Paula and Liridona before the wedding was fantastic- despite booking during the lockdown in 2021. They answered every question we had (there were thousands). Adrian was also wonderful the day before and on the day, he couldn't do enough for us to ensure that everything looked seamless and looked as if we were right on schedule! The hotel was big enough fir all of our guests to be able to book rooms at reasonable prices. The hotel staff worked hard to co-ordinate everything to make the large room upstairs look perfect for us. Thank you all so so much - we had a fabulous day, it was perfect from start to finish. Thank you.

On arrival the hotel building itself is an amazing looking building. Just screams character. Check in was very quick, friendly and answered all our questions. It was a bit of a walk to our room and the corridors had a musky smell to them but all very clean and tidy. Got to the room and everything was ok. The bed was so soft and comfy, I think we both slept better in these two nights than we have ever! The only things that did disappoint us was there is no air conditioning but there was a fan in the cupboard. And the carpet was definitely past it's best. The room itself was lovely clean and tidy and quiet modern but the carpet just didn't go with it. Very old and very dated. Bar was amazing! Bar staff, well all of the staff, were fantastic. The Marco Pierre White restaurant was ok. I understand it's going to be expensive but the steak had so much gristle on it. I've had better steaks from a Chinese takeaway. Overall we will be back and look forward to more cocktails

Large and spacious rooms of good standard. The staff are service minded and attentive. Breakfast for champions and a decent steakhouse. The latter is probably their weak point, not on taste but on servings. Meridan is a small, quiet and picturesque village, with good trails for hiking, and this hotel is in the center of it all. It comes highly recommended.

We had our wedding here just a few days ago. Well what can I say the whole process was nice and easy. We had it booked for some time due to Covid but we finally got our day. Adrian and the team looked after us from minute one. We could sit back and relax. The lead up was looked after by Liridona who was at the end of the phone or email anytime we had a question and really looked after us. We had over 140 guests and everyone praised how great the venue and rooms were. We stayed in the hotel the night before and was nice and relaxed in the beautiful restaurant followed by drinks in the bar. I would certainly recommend the Manor hotel as a wedding venue. The team were great and really looked after us. Many thanks

Stayed for three nights on the 29th April to attend my husbands cousins wedding what an amazing day had by all it was amazing start to finish staff amazing hotel room slightly dated but bed was comfy so that's all that mattered we stayed an extra night so had a meal in restaurant not entirely happy the meal itself was good fish and chips ordered sides but didn't come until we asked for the bill then when the bill came they tried to give us someone else's good job I checked it before payment

Well what can I say. We attended the wedding of my niece Amie Lavery to Martin Heard and what a very special time we had. The venue was fabulous food was amazing and the staff could not do enough for you. I can't comment on the rooms because unfortunately they had no vacancies so we had to book in elsewhere. Still I don't think I would worry. We booked at meal at the restaurant and could not fault it. Well done and keep it up .

Booked overnight stay and 7 nights Park and Fly from B'ham airport. Easy to find, impressive looking hotel about 15 mins taxi ride to airport. Started off so well. Holly on Reception was a delight, a real asset to the hotel. Parking at the back of the hotel, easy. Requested a taxi straight away as our overnight stay was for when we got back from late flight holiday. I should probably have for warned the hotel, but the taxi arrived really promptly. Inclusive taxi transfer drops you a few hundred yards from the terminal or at an extra £3:00 for drop off immediately outside departures. So far worked like a dream. On arrival back home, phoned A2B taxi company as instructed from luggage arrival hall to request return trip. Guessing we'd be about 10-15 mins for luggage to arrive, but as it was it came off really quickly. Walked immediately outside arrivals hall to designated pick up point. There we waited and waited and waited as Uber after Uber after Uber silently glided past us like swans on a lake, effortlessly picking up our fellow flight passengers. Three phone calls and 45 mins later, us standing there cold and tired like Billy no mates, the taxi finally arrived. After a stony silence ride back to the hotel (sorry driver it wasn't your fault) we got back and we're met by a young man behind the reception desk. Pleasant enough, he told us our room (11) was up two flights of stairs. ‘Any lift?' I asked, ‘no sorry, you're in the original old part of the hotel'. And with that he disappeared round the corner leaving my 70 year old husband to carry two large heavy suitcases and me with three big bags to navigate our way to our room, through double doors and at the very end of the long corridor. He was right, it was old part of the hotel. The kind of room my mother (bearing in mind I'm 68) would have considered to be luxurious, patterned carpet, dark furniture, wallpaper, fussy curtains. That said, the room was really spacious, very quiet, clean and with tea and coffee facilities. Not sure what was going on with bed which was comfy, but felt as if it has three toppers on the mattress and a very strange feeling quilt ? Can't comment on the food there as we left really early. On balance, it does offer very good value for money if you Park and Fly and are prepared for a few bumps in the road. It's conveniently placed, felt safe and has lots of redeeming features. It's such shame that with a few extra little tweaks it could be really good.

Not the best won't stay again We booked for park and stay for the airport Beds very uncomfortable drinks expensive Taxi to airport was horrendous car had no headlights Waited over an hour for taxi on return even though we phoned for pick up not worth the money

We held our wedding reception at The Manor, and it was an absolute dream from start to finish! Liridona, the Wedding Executive, was always on hand to answer any queries we had, and to ensure every little detail had been thought about for the big day. The coordinator on the day, Adrian, was absolutely brilliant: he kept the day running smoothly, and nothing was too much trouble. The food itself was incredible: we knew we were in for a treat on the basis of the food tasting session, however on the day it was somehow even better! I cannot speak highly enough of how wonderful the day was, and am only sad that we can't do it all over again! Would 100% recommend as a reception venue for those in the Midlands!

Were attending my son's wedding at the hotel, it all went off brilliantly. The staff and service at the hotel really couldn't have been any better. Rooms were lovely, the wedding room was perfect as was the reception room and food. We had a fantastic time which was helped by the smooth running and friendly staff.

This was our second visit to the Marco Pierre White restaurant within the Best Western Manor Hotel and yet again, we were not disappointed. Myself and my husband were treated like royalty! When I first saw the amount of cars parked at the hotel, I assumed that due to them being busy, we would not receive the care and attention that we had during our first visit. How wrong we were! Despite the restaurant being busy on a weekday evening, all courses that we had were timely and delicious! The staff were very attentive and friendly and really there was nothing to fault our evening whatsoever. Thank you all at the restaurant, we will return soon and I urge others to do the same

The hotel buildings are modern, pleasant enough and accommodation "middle of road". The bedrooms are a bit like Premier but with a little more pzazz. The restaurant bears Marco Pierre White's name but the food is more like what many gastro pubs aim for but don't quite achieve. Service is below standard for what one would expect. For instance we were entitled to fruit and drinks in our room and we phoned twice for them to be brought without response. Also it is definitely not disabilty friendly having spoken to others less able than my wife who were attending the same conference. Must do better to offer the quality service and value for money one should expect for the cost.

We flew out of Birmingham Airport and enjoyed our overnight stay the night before our outbound flight. We booked a hotel/parking package through Holiday Extras for the 16 days parking needed, which included a taxi to and from the airport. We were very happy with the package price. We were a bit worried with the mixed reviews for the hotel, but that was totally unnecessary. It's a good looking hotel from the outside, that's easy to find, on the main road through Meriden. Check in was easy, but we were a bit surprised that the hotel didn't have a lift to get to the first floor rooms. We got our cases, filled with our two weeks of holiday clothes, up the stairs ok and the friendly receptionist did offer to help us. We parked our car round the back of the hotel, which was a large, tarmac area. Very different from some of the hotel/parking packages we've used before, where your car is parked in overgrown, unkept grassy areas. Our clean room was more than adequate for one night. The dark mahogany furniture dates it a bit. Two windows looking out over the car park, comfy double bed, tv, wardrobe, 2 full size mirrors, iron and board, safe, fan, 3 double plugs (no usb), free WiFi , one armchair and table, one seat and writing desk, one electric radiator, big bath and shower, hairdryer. The large bathroom was set up as a disabled bathroom - room 124. If the hotel reads this, could someone oil the hinges on the bathroom door! We enjoyed our dinner in the Marco Pierre White steakhouse. Drink prices were very good, lower even than our local pub. Food prices were no more than a good pub. Portion sizes were huge and we had to back out of having a dessert. We went early at 6.15pm and our food was in front of us at 6.35. The staff were all very pleasant, talkative and eager to please. After a comfortable night's sleep, we had booked our taxi for 6.45am, so no time for breakfast, and the taxi arrived dead on 6.45. After our return flight, we called the taxi company after we had picked up our luggage and gone through Customs and the taxi arrived only 5 minutes after we went outside. On this leg we had to pay the driver for the car parking charge at the airport drop off car park, which was only £3. If we need a similar package in future, we'll definitely consider Meriden Manor.

very friendly staff at reception, lovely looking building from the outside, and inside impressive winding staircase up to the rooms area. good size room, clean and tidy, decent tv, tea and coffee. impressive restaurant and bar areas on site (did not use). and plenty of free parking. very handy for NEC with bus stop outside, or for airport.

We stayed at the hotel with our dog whilst visiting family in the area. We had a very comfortable room which was easy to take the dog out without having to go through the hotel which was very handy. The breakfast was very good and Sarah and her team were brilliant, nothing was too much trouble. Would definitely recommend this hotel and will return again.

Although a double bed was provided the room is only set up for one person. 1 chair and tea / coffee etc only enough for one person, not ideal when you have been out walking all day and just want to sit back and relax in a chair with a coffee, reception staff said they would make it right but it didn't happen

We celebrated and held our wedding here over the weekend. The team at the Manor are absolutely fantastic and keep you calm at all times. From the planning to the day it was always run and done smoothly. Couldn't recommend this place enough.

We arrived given are room when we entered the room was already occupied, went to dinner at Marco Pierre white restaurant soon as we sat down told table required back in 2 hrs thought no problem 25 minutes later still didn't have a drink order eventually taken an hour later 3 starters arrived cold main course eventually came pepper corn sauce was chicken gravy and 3 steaks where cold apparently the cottage pie was hot dinner took over 3 hrs obviously Marco wasn't in the kitchen but a trained chef wasn't either won't be going back

Where do I start?? Myself and my husband booked dinner, bed and breakfast staying Saturday night. When we arrived after a 3 hour journey at 4.30pm we checked in at reception, which is an amazing space, chandelier is stunning! We booked breakfast for 8am the following morning and were directed to the restaurant to book for dinner. They were fully booked with only one table available at 8.45pm this wasn't convenient in anyway. Directed back to reception to ask if there's anything the could do, lady spoke with restaurant who offered room service with tray fee waived, I asked for a refund as this isn't what we wanted. Receptionist asked how we had booked, upon telling her it was booking.com she gleefully said refunds would not be issued by the hotel and to contact booking.com. we reluctantly accepted room service as eat was the alternative? Having to find somewhere else on a Saturday night, chances were unlikely plus we had already paid. Went to our room which was 311, drab is an understatement such a contrast to the exterior and communal areas. Stiflingly hot as we dntered, dark wood furniture, oddly placed spotlights in the ceiling which didn't light the room and the table we were to eat our room service on was wonky, really wonky. No room service menus in the room so had to ring for someone to bring some, advised we had a £25 limit per person, fine which is a starter and main or main and a starter and to pay extra for sides and drinks. Ordered and it was a 25 min wait for food which was OK. Food arrived and it was WRONG, my main was completely the wrong dish and my husbands French onion soup to start had no bread or gruyer cheese and also no glasses for drinks. Rang restaurant who advised new dishes would be sent, 25 mins later... I had to start the beetroot and goats cheese salad which I think was about £8, 5 thinnest of thin slivers of beetroot and a sprinkling of goats cheese, not worth the price. Breakfast in the morning was a standard buffet nothing to write home about apart from the inconsistency of the waitresses, some guests had fruit juice poured at the table, others didn't a small thing but noticible. The staff on reception had no customer service skills, no warm greeting, no apology for the inconvenience around the evening meal, a passback to booking.com for a refund eventhough we paid the hotel at the hotel and not via booking.com. One of the receptionist also said we'd have had no chance booking in to the restaurant as we booked 2 days before arriving and it had been booked up all week, why offer dinner bed and breakfast if it's not possible in the restaurant? All in all an awful stay, would not stay in this Best Western again, the only things going for it are the amazing exterior and communal areas and it's proximity to the NEC which is why we stayed there.

Stayed overnight, had dinner bed and breakfast. All excellent, thoroughly enjoyed my stay here. Could not fault anything. I have visited before and will be visiting again. Lovely big room, very comfortable bed and all very clean.

We eat in the lounge and the meal was fantastic service was excellent. The hotel was joy To stop in . We went to the spring fair so the location was excellent only 10 minutes away So easy to get to would definitely stop again

We stayed here last night whilst in the local area for work. The staff were lovely and although the room was rather tired- few sockets for charging phones and a rubbish shower, we could come back again due to the cleanliness of the hotel and friendliness of the staff. The bar and restaurant were excellent too! Thank you.

My daughter & I had enjoyed a day at the Superleague Netball and we arrived at the hotel about 9pmFrom the outside the hotel looked lovely and the same for the reception areas it looked amazing. We checked in and gave our name, the reply was did you book with Booking.com (No we hadn't but clearly a problem if you had) & when she finally asked to spell my surname she then found our reservation. We went up a gorgeous sweeping staircase into a grand balcony area, then we went through to a corridor and plaster was all off the walls, the signs to rooms, etc.. were on the floor along the corridor, we got to our room & we were greeted with what only can be described as a pull down bed, one of those that pulls down and then goes back into the wall to give more space in your studio flat) it wasn't even a proper bed frame & you could see the straps to lift the bed up and down with canisters covered by a wooden shelf. The overall furniture was dated. We then went for dinner in the Marco Pierre White restaurant and were seated quite quickly which was good. The service was ok we were offered water for the table as we sat down, this never came, our drink order was taken and twice someone came to check if we had ordered & the whole time our wine was sat on the bar waiting to be brought the couple feet to our table. Ahead of the meal my daughter kept finding shards of glass on the table and within her napkin, we raised this and were given a quick apology and the glass hurriedly taken away. The food was very nice but we witnessed peoples mains coming out before their starters, the bar staff seemed very stressed and annoyed with eachother. When we checked out there was no acknowledgement or goodbye when we went to return the key. Sadly this hotel looks so good from the outside and when you initially go inside, the restaurant is clean, nice and has a lovely ambience but overall the bedroom, bed, decor, reception staff did not make this a nice experience & when you are paying in the region of £100 for a night I would have expected better.

Outside and communal areas are nice. Reception staff - one was miserable and the other one must have been a trainee as she didn't have a clue. Not a single smile from either of them. Rooms are horrible for the price. We paid for an Executive Twin, I dread to think what the standard rooms are like. The decor is dreadful, dark, old-fashioned, and drab. The view was a wall with a light (a foot away) shinning straight into the room all night. The banging of doors kept waking us until very late and then started again at 5 am. Had barely any sleep. Not asked at check out if all was ok. Ate in the restaurant and do not recommend either. The starter had no flavour and my main was so salty it was almost inedible and I love salt!

My business partner & I stay in hotels at least a week out of every month so we have a good cost to value ratio experience. From entering the hotel the young boy on reception was "looking down his nose at us", admittedly we do get mucky working so we don't wear the best clothes etc. Was told we were given a free upgrade apparently but the room was awful, the divan base of the bed was all twisted, the carpet was threadbare, the bath was dirty & there was no phone signal in the room and V poor wifi. I asked to be moved & explained the reasons, but was just met with a cold stare. I was moved but with no apology of any kind, I have never complained before in my life, but I was courteous and not angry in any way. Felt completely let down, room I was moved to was better but still the same dated decor. It's budget rooms in a fancy building. 1000% need to upgrade their rooms and give the reception boy some training on how to deal with people.

Stayed overnight for a Christmas party night. Excellent executive room at a very reasonable price. Party itself very good, with good food and excellent service throughout. Found the DJ music rather loud but that's probably my age! Good breakfast the following morning. Would definitely stay again and attend such an event.

We recently held our wedding at the Manor Hotel. From initial contact with the very helpful Paula, the hotel exceeded expectations. Liridona in particular was extremely professional and went above and beyond to ensure that all our needs were met. We had to cancel our original date but the hotel was fantastic in accommodating us within three weeks of the original date. The ceremony, drinks reception, wedding breakfast and evening reception all went smoothly thanks to Adrian and the rest of the waiting and bar staff. We had a great day and would highly recommend the hotel as a wedding venue.

My wife & I were with a party attending a function at the nearby National Motorcycle museum at the end of November 2021. It was our first stay at the hotel although many of the others attending the annual function stay there every year. It is a large hotel with several function/meeting rooms & it has plenty of off road parking. The entrance & lounge area is very nice & there is a separate bar (which was often closed when we were there & appears to only be open when functions are on). All of the staff were very friendly & helpful & it was very clean & tidy. There were a couple of things that let it down. The tiredness of some areas eg the corridors had scuffed skirting & doors - & I don't mean the odd scuff, they were very scuffed, & our room had chipped paintwork in places & the carpet was stained. The radiator didn't work & was replaced by a portable one (which I must say was quite adequate). The room phone also didn't work & still didn't when we vacated the room on Monday after having reported it on the previous Thursday. I must add that there was an in room safe which was very handy. The other irritant was the restaurant. It was very nice & again the staff were ever so friendly but the time it took to serve a three course meal was unbelievably slow, & why oh why the chef covered everything in a layer of salt is beyond me. I had to send my first serving back as it was inedible to someone like myself who doesn't like salt, & I had to ask every time after that for "no salt". Several other diners meals were spoilt by too much salt! Having said that we enjoyed our stay & will return next year because the rest of the party stay there, but if a Premier Inn was nearby we would go there instead as it would be half the price & just as good.

Stayed here for a meeting which was held in a freezing cold meeting room. Despite bringing in extra heaters people were still wearing their coats. It looked like they were renovating some of the accommodation and it needs updating. The bedroom was cold and tatty. The restaurant food in the evening was good but a very limited breakfast selection.

Had never stayed here before however prices were very competitive for overnight stay compared to on-site airport hotels. Very conveniently located near to Birmingham airport although it did take me a couple attempts to find the hotel in the dark lol. Definitely know how to find next time. Hotel is in the village but is on a very large plot. Ample parking, hotel is very quiet despite wedding reception, we had room down the bottom of the corridor, which was great and got a good nights sleep. Rooms are clean and comfortable with a very nice bath. We pre booked evening meal at Marco Pierre White restaurant at hotel which was excellent. The bars at hotel are very good and very tastefully decorated with a nice relaxing ambience. Staff at reception very helpful on check in and check out. Less than 10 minutes drive to Birmingham airport for flight, as we parked at airport for duration of holiday. If prices remain competitive will definitely be using this hotel again.

100% recommend weddings at The Manor! Liridona is a complete boss at her job! She made sure everything we wanted was on the function sheets and handled everything perfectly. Lexy helped us with bedroom requirements and ensured all my bridal party were near each other and that we had a dog friendly room for the night of the wedding too as requested. Adrian made sure the day ran smoothly even though I was late… (still not my fault…..) and kept checking in throughout the day to make sure everything was as we wanted Callum took over to run the evening and was just as fabulous and enduring nothing went wrong and was all packed away safely for us to collect the next few days. Thank you to everyone who's names we didn't get, waiters, waitresses, bar staff, cleaners and anyone else who had an involvement behind closed doors. You made our day absolutely perfect. We will be back soon! Elly & Shaun xxx

This is a somewhat tired hotel. It feels old and the rooms are starting to wear. There is no air con so beware during the summer. There is ample parking. The reception is small so at busy times it is slow. The food is very good. Not a hotel I would want to stay at again.

Wow this hotel is just Amazing and very clean. our day just went so smoothly from start to finish staff were so attentive, attending my room in the morning to make sure I was ok and to see if I need anything, they decorated the room and beat all my high expectations, time keeping was excellent that is why it went so smoothly, leading up to the day wedding planners liri-dona and Paula were so fabulous at answering our questions and keeping us on track. Like to say a big thank you to Adrian who was making the day happen. The food was outstanding we had soup starter, roast chicken dinner followed by apple crumble, Evening we had fish and chips and all our guests loved this idea. ( thank you to all the chefs) Honestly if your looking for your wedding do it here.

Chose this hotel as it was a good location for the motorcycle museum we were visiting. Used the Marco Pierre White meal and overnight experience which was absolutely great value for money. The hotel itself is lovely. The restaurant, lounge and bar are well presented particularly the wonderful Triumph cocktail bar. All the food we had was beautiful with good menu selections. All staff throughout the hotel were really attentive,friendly and helpful. A fabulous overnight stay. We will definitely be back.

Having stayed here twice in recent weeks I can honestly recommend it. It's a great location, close to the Heart of England Conference Centre so perfect for anyone attending meetings there. Beds are comfortable, facilities are great and a warm welcome awaits you.

Room wasn't very clean at all. Walked in to the heating on at 29 and a room full of flies. The room was small for what we paid for. Breakfast was amazing so no complaints there. Just a very untidy room.

I had my wedding day here the place was perfect, the staff were great and looked after all our need very well, food was out of this world well done to the cooks, our wedding planner Liridona went out of her way to ensure things were perfect for us she was great. I would recommend anyone to have there wedding day here, thank you all for you hard work.

We had our wedding here on the 2nd October and I can't recommend the staff and hotel enough! The day went so perfect and that's down to Adrian keeping everything running so smoothly and obviously the lead up to the wedding we had a lot of communication with Paula and Liridona, the wedding coordinators. Nothing was ever too much trouble and they made sure everything was perfect. Thank you once again and we can't wait to visit again in the future!

I would have gone for 2.5 but it had to be 2 or 3. So my fiancé and i stayed at this hotel recently. We arrived on a Friday and everything was lovely. In the evening we had a lovely meal which was included in our package. I had calamari, fish and chips and cheesecake, my fiancé had beetroot and goats cheese salad, steak and chips and the apple crumble. We were lucky enough to be served by the lovely Jennifer. She was very sweet, attentive, lovely to talk to and she couldnt do enough for us. Really made our first night there special. Saturday morning we were looked after by the lovely Grace. She was very helpful, attentive, checked on us and had a laugh and joke with us too which was lovely. Saturday dinner was lovely and enjoyable we had a friend join us and he was a commodated for very well. We again had the lovely Jennifer looking after us. Now the breakfast service by the waiters and waitresses on the sunday breakfast and dinner was abysmal. I had to ask a couple of times for glasses for apple juice, and was told "they are on your table" no they weren't or i wouldnt be asking for them would i? i was looking for tomato ketchup and couldn't find it. I was going to ask someone for some but no one was to be found. This was so for a good 10 mins. When dinner time came we had dinner at 8pm. The dinner room was quite packed. The calamari was undercooked, the fish was nice but the chips were mostly hard and not edible. On all 3 nights we ordered drinks. On the saturday night we ordered cole zero they were on the menu for 1 price and then we were charged a different price. Fortunately my fiancé's keen eyes caught it and we showed them this problem and they said "we will sort it out" but the same thing happened on the sunday night. When we came to pay for the drinks it then we are told the hotel is a cashless hotel. It does say it on the confirmation from booking.com. We were told that we could use the cash we had but they wouldnt give us any change. This was most frustrating and ruin a very good weekend for my fiancé and myself. But i must say that all the breakfast staff on shift at 8.30am monday 4th October were amazing and really made the last morning at the hotel a good one and made us feel good again. They turned the weekend's ending around for us and made us think we could stay here again. 2 years ago I stayed here and it was a great weekend but this weekend has been hit and miss, and more miss than hit. I would stay here again but i hope it is better next time. They should also have a sign up at front desk, the restaurant desk and bar about being cashless hotel.

We came to attend wedding and reception at Belfry Hotel B76 9PR. We could have stayed local cheap hotels but we decided and picked this hotel for a decent night sleep and clean shower but inspite of informing the house keeping staff and displaying make my room sign, they ignored and we had to leave early because the room was filthy and there was no shampoo

I had made a mistake on my booking however the Hotel put it right after the extremely efficient receptionist had a word with the manager, our stay was excellent the room was great with comfortable beds and spotlessly clean and the evening meal and breakfast were delicious will certainly stay here again.

This is the fourth time we have stayed here, on previous occasions for travelling from Birmingham airport. However, on this occasion it was an overnight stop as we were travelling the next day to Great Yarmouth decided to break the journey up. It was very busy as there was a wedding in attendance but we were still able to park and access bar area easily. Rooms are lovely, comfortable bed and good shower. We had a meal in restaurant in evening, which unfortunately we did have to wait a long time in between starters and main, but staff were attentive and apologetic and we were in no rush, but if we had been there on a night out maybe that would have been different. Food was lovely though. Breakfast the following morning was ok, it was the first time we had breakfast here as other times it had been too early. It is buffet style help yourself and I always find they are never that warm but that is just my preference prefer it to be cooked to order.

I had my 60th birthday party in the Cedar Suite at the Manor Hotel. For family and friends. Everything well and the guests commented on the excellence of the food. I particularly like to thank Alex the Co ordinator for her help in the planning and ensuring everything was in place.

The hotel is extremely large but also friendly and efficient. There is ample parking and lots of character. The event was well organised and the dinner service could not be faulted. I would definitely return there if I am in the area again.

Stayed here for 5 nights, with work colleagues. The hotel front and reception are very nice. My room was a bit dated, including the bathroom but all was clean. The room very hot and stuffy, so made use of the desk fab provided. The restaurant is the best part about the hotel. Breakfast was ok, but the main meals in the evening were very good. We had one hiccup on one of the meals, which was rectified. The waiting staff were a credit to the hotel for sure. All were very friendly and had a good laugh with us. Special shout out to 'Grace' served us most evenings - she is a massive credit to the hotel, exceptional service from her through out the stay.

Unfortunately I find the only way to get someone to answer a complaint is to leave a bad review. Double charged, no one answering my complaint. I have received more emails asking me to review stay, rather than reply to my calls and emails

I stayed overnight recently, 15th Seotember in one of their twin rooms. They have a car park at the front and back. Check in was very easy using the staffed check in desk. There was no lift which can make things a little difficult for people with walking difficulties or heavy luggage. The room was on the 1st floor. WiFi, teas, coffees etc were provided as well an an ironing board, iron and hair dryer. Although there was no air conditioning, a desk was was also provided. There was plenty of pillows too and the beds were very soft and comfortable. The en-suite bathroom was equipped with bath, shower and a full wall mirror with toiletries including body moisturiser, shampoo, conditioner and shower gel provided. The room was immaculate. Very clean, as was the whole building with plush carpets. We used the on site restaurant both for dinner and breakfast the following morning. The staff were very attentive and polite, ensuring our needs were attended to and the service was very quick. I would have given 5 stars but for the lack of a lift. Thankyou for a lovely staff and please pass on my thanks to all of your staff.

we had our afternoon tea set out for us, we asked for extra sandwiches as my husband is diabetic. they were wonderfull, the scones next were soft and fluffy inside,[could have done with another pot of jam though] cream was superb, the cakes were different, so light and tasty. not too much either. we were sitting looking out on to the court yard very nice, i can say very pleasant time spent there, we were very pleased with the service too. thankyou so much

Very clean comfortable spacious room, everything you could need, large television,internet available,very friendly, helpfull staff, great food, good price, easy to book in and out, i would recommend this hotel,

Room was ok, but too hot in the night. Food was good. Poor rating given due to the bloke on reception called Peter who was the rudest person i've ever met. He actually shouted at us because we rang the bell, looked like we'd just woken him up from a nap! He was really unhelpful and sarcastic towards us, so unprofessional he ruined the visit for us. Wouldn't go back.

My wife and I stayed for one night and it was the worst experience of our life The wedding guests were out of control and were running riot all night and despite numerous complaints and promises of action nothing happened We had no sleep and it ruined the next two days of our well earned holiday I have complained but have not had the courtesy of a reply Do not under any circumstances use this hotel! Ashley Winson

I am currently in my “comfort double room”… which is two single beds pushed together and the smell of stale BO is overwhelming (even after spraying the room with perfume) Even the hallways smell.. I can't wait to leave and will not be staying again .. Staff are friendly and helpful but the management need to CLEAN the whole hotel properly.. it absolutely stinks .. Windows are filthy and flies everywhere.. when was the last time you washed the net curtains? Gross…

The hotel rooms are tired. Service is very slow for drinks, and appears understaffed. Staff are unclear on different drinks, and can't offer very basic mixers. Resource needs review and generally the rooms are very dated.

Went for a wedding and stayed overnight. The staff were brilliant. They were very professional and efficient. Nothing was too much trouble. They helped to create a warm and friendly atmosphere. A great venue.

Excellent experience by staff who facilitated our wedding. We're professionally, caring & efficient. They made our day a success we could not ask for any more. Thank you & will be back our anniversary.

A highly rated hotel that offered excellent value. Very well situated to NEC, Stratford and Coventry. Very friendly and helpful staff with excellent food. I will definitely book this hotel again when in the area

I chose this hotel for the short and easy journey to the NEC and family. The room was well appointed and comfortable. The reception staff are helpful. The breakfast was plentiful, although the cooked breakfast was luke warm and the 'hot plate' sign was next to a pile of cold plate each day I was there. The evening dining was much better. Excellent waiting staff and delicious food, however take a jumper as the dining room can be draughty.

Very disappointed from walking through the door. We stayed here in July 2021, thoroughly enjoyed it, so when we checked out we noticed a price match which they honoured, as we normally use booking.com. I specifically booked a downstairs room at the point of booking. On arrival we were told there were no downstairs rooms available, unless we paid £30 per night in addition to what we'd already paid. Half the carpark was shut due to a problem with the drains, which absolutely stunk rotten! We stayed 4 days, 3 nights, no movement on the drainage work. There must have been a party prior to our arrival, the confetti was still all over the outside foyer to front of reception when we checked out on the Friday. The bar staff in the restaurant were not very well trained and very thin on the ground with staff. In the 4 days we stayed, not once was the room cleaned or a clean towel?

Dated rooms for a 4*, the reception and entrance is updated and nice but the rooms are about 20 years out of date. Shower is good but the bed and pillows are to be desired, they felt about 10 years old

Unfortunately we had not been informed by hotel that it was card only through out the hotel , this caused numerous problems, hotel refused to except payment with card that was on my account , informed me I could not leave hotel but refused our cash !! Also the battery on our door was flat so every time we wanted to enter the room I had to ask receptionist who had to ask someone else , it was quite clear this was an inconvenience to the staff , in fact the night Porter was down right rude

My friend and I stayed here for one night whilst walking The Heart of England Way. The hotel was very smart and our room was clean and spacious. We had an evening meal which was very tasty and service was friendly and professional. Breakfast was excellent with a huge buffet choice. My only complaint would be that I would like to have seen hand sanitiser available at the buffet for people to use as we all had to touch the same serving spoons, etc.

Encountered a lack of maid service and the restaurant either closed or with a limited unappealing offer. Marco Pierre would be horrified! I accept that Covid has created problems, but there should have been advance warning and a price adjustment for the reduced standard. The rooms are beginning to look shabby.

My room was poorly maintained, not clean and in need of redecoration. The water pressure in the shower was very low and it kept cutting out altogether. The room had no air conditioning and I could open the windows due to the very noisy HVAC plant on the roof directly outside. There was a very large wedding taking place over the two days that meant there were limited facilities about which we were not forewarned. The wedding party were incredibly noisy inside and outside the hotel. They were in the car park drinking until 3:30am the first night and gone 4:30am the second night. The car park was covered in broken glass, litter and vomit both mornings. All in all a shockingly poor experience.

We started and ended our holiday in Devon with stopovers at this hotel and really enjoyed both stays. Rooms were well appointed and the beds were comfortable. We had breakfast each time and were very happy with the food on offer and with the service. We also had dinner once and were most impressed with the friendliness and professionalism of the staff in the Steakhouse - you often see reviews saying that nothing was too much trouble and at the Manor Hotel this is totally accurate. Everyone did all they could to make it an enjoyable and memorable experience. We had a bit of a problem with our WiFi connection and again every effort was made to resolve this. A beautiful setting, calm, friendly and efficient staff - definitely an hotel which we would recommend highly.

Had a lovely two night stay. Only downside is the pillows. They are dreadful. Bring your own! Staff are friendly and venue was very clean, as was the room. Some parts tired looking but that happen. Awful unpainted large tunnel pipe in top of hotel which spoils the loom..give it a paint!

Set back from the Main Road (although it is a very quiet main road) in the village of Meriden (halfway between Birmingham & Coventry), this hotel has a very impressive frontage with plenty of complimentary parking. The lobby is nicely appointed (as all of the downstairs public areas are). Very helpful front desk staff. I think that the hotel has 2 bars, the Triumph and the MPW restaurant bar. Only the MPW bar was open. But again it was tastefully decorated and where breakfast was served. Service in the MPW bar was a little lacking at times, but was probably due to Covid restrictions and the number of guests. Acceptable. The rooms are OK. They are a little dated, but certainly not unpleasant. Usual amenities, hair dryer, iron & board. TV - but oddly enough no remote. I wasn't there to watch TV so was bothered. I assume Reception would have quickly sorted that out if needed. Bathroom was great. One issue, it was possibly the hottest day of the year, and no air-con. A fan was supplied which did provide some cool air, so provided some relief. Bed was comfortable with excellent pillows. Breakfast in the morning was self-service buffet style. I think the MD said it was the first time they had gone back to that since that last round of Covid restrictions. But the experience was smooth and trouble free. Food quality was excellent. Checkout - no issues. Again friendly and efficient front desk staff. Overall, a very pleasant stay in a nice hotel in a quaint location.

We really enjoyed both nights at the hotel. Lovely building with beautiful gardens. The room was spacious and very comfortable. The restaurant and bar great decor. We had dinner both night, once at the restaurant and second night at the bar watching the football. The menu is great and traditional. The breakfast was very good too, we felt that the food was meticulously prepared, no greasy bacon or sausages like other places. All the staff very attentive, made us feel very welcome. A great place to stay!

I am a consultant and ran an event at this hotel for a new client. All the staff were incredibly helpful, particularly Lexi, who when `i arrived at about 11pm the night before the event worked to help me re-configure the room till after midnight when her shift was supposed to end. my bedroom was very comfortable and all in all I had a great experience.

Stayed here on a bussiness trip for 2 nights, on arrival there was a small hiccup with pre payment which was quickly and easily sorted. The room.... I feel the hotel may be in the process of improvement and generally was clean and well presented, the room however wasn't covered by WiFi and the signal in general was poor (Vodafone), bed was clean and comfy, water one day stayed at the set temperature and on the second day fluctuated. Breakfast didn't seem the highest quality for the price however was cooked well and tasted fine. Dinner was also good, as we were on a package deal we had a limited menu, the starters where a bit niche, something for everyone in the mains and pudding was pretty nice too (both evenings). Service was great mainly from Jennifer who was very friendly and efficient, if she was busy the gentleman behind the bar popped over to help out, great teamwork. Overall a good experience, better WiFi coverage and water stability would put the score up that last little bit.

I have stayed at this hotel many times through business and never experienced the restaurant due to the restrictions. As it is now open again, I thought I would give it a go. After waiting some time to be seated I was shown to my table, expecting the restaurant to be full, it transpired that there was 1 couple in the corner and myself, 3 people in the whole place. I ordered my food, in essence a starter, steak sandwich, side salad and fries. After waiting 40 minutes I asked the waitress what was happening, as it wasn't busy, she apologised and went off to see what was happening. She returned with the food, I would suggest that it had been sitting on the side waiting to be served. The steak in the sandwich was like shoe leather, the chips were warm on top, but cold underneath and the salad very oily. Pretty awful for such a prestigious restaurant. I eventually complained to the waitress who said that they were having a bad day in the kitchen! After asking to speak to the manager the waitress disappeared only to come and say that she could refund the cost of the steak and chips, I can only assume that the manager was too busy to attend. Not really what I was expecting from this type of establishment and I probably won't use the restaurant again. Shame really, it looks good, the staff are friendly but the food is over priced and appears poor quality or cooked poorly, not sure which.

Whilst we understand that this industry has had a difficult time. We would expect higher standards, in order to promote loyalty. We arrived and parked in the " carpark " Stood there ringing the bell for attention. In an attempt to gain access to reception. In the end we went around to the front of the building. The receptionist informed us " We dont use that door the bell doesn't work!" We as guests are I guess meant to know that ?! Our room was really cold when we got in. Two drinks cost £12 The breakfast to go was poor. Having grown up in the village The Manor was alway a class act. Alas it would appear standards have fallen off a cliff The place does look amazing from the front, and the staff we came in contact with on the day shift were really nice. FIRST IMPRESSIONS tarnish the whole experience

We stayed at this hotel on the 24th October. I could not fault the service from Lexi Pinks. She went above and beyond to make our stay the best it could be in the current climate. She called me when she said that she would, prior to the booking and was pleasantly surprised that we received a complimentary upgrade to the executive room. We dined in Marco Pierre White's restaurant that evening and the food was exceptional. The staff are friendly and very attentive, we were served by,, we believe it was Reco/Reckin (sorry if I have not pronounced this correctly) and he was extremely polite and professional. Could not fault our lovely evening away. Thank You x

Great hotel with very friendly staff and comfortable rooms. The restaurant and bar were great for dinner and drinks and the breakfast is very good. All in all, a good stay at a fair price. The current Covid measures are reasonable and not too intrusive!

Everything was perfect until we left, when Natalie from reception still charged us for the breakfast even we didn't have it or even order it. Everything else was perfect! Location, Alex from F&B especially who was outstanding, Thank you!

We had our wedding here on Saturday 5th September and to be honest with all that's been going on we were apprehensive, well we didn't need to be, leading up the wedding Paula catered for everything and helped out all she could and kept us updated. The hotel opened the day before our wedding and we were the only people there at first. Me and my bridal party were extremely late arriving but the staff made us feel very welcome and we still managed to get a meal and that was amazing to. After a sleepless night I woke up and it was my big day, that's where Eroll comes in, this man is like a fairy god father, anything you need he will do he helped out beyond his duties and made the day one of the most relaxed I have been in months. Because of the current situation we thought the wedding would be very military style because of the restrictions but omg I was wrong everyone was relaxed and everyone has complemented us on how amazing it all was and none of that would of been possible without the team at the Manor House!! I honestly want to do it all again it was that good, thank you Paula, Eroll and all the staff at Manor House ❤️

Dined here on Monday evening. Excellent food excellent service and we were looked after by fantastic Alec ( general manager) nothing was too much trouble . Steaks were perfect. See you all soon . Also enjoyed the government's contribution.

Generally tasty and well cooked food on the lunch menu and a 'deal'. Absolutely love the 'Scotch Egg' starter, sadly none available on my last visit.....boo hoo! As and when I go again (which I probably shall 'cos it's a nice restaurant) I may phone restaurant ahead to check what will be available on the day!

Before the lockdown I arrived at the hotel as a non staying guest, early in the morning after a long journey desperate for some food and a coffee (there is not much available in the locality) - Videlma looked after me wonderfully with a specially arranged Gluten Free bacon sandwich that she rustled up for me. Great start to my day and essential before a meeting with a key client. Great job Videlma!

I had a room booked for two nights, tonight and tomorrow night, I've tried to contact the hotel multiple times to try and either cancel or change the date of my stay as the business course I was due to be on has obviously been cancelled but this company seem to ignore every form of contact from me. I appreciate it is busy at this time but I've been trying to get in contact for 4 weeks. I assume now it will be too late to change my booking :(

I am extremely upset that the event I was attending in Birmingham was postponed to 2021 and when I contacted BW about refunding my room, they refused. It was not my fault the event was cancelled or that I did not have the foresight that COVID-19 would lead to me needing to cancel my booking and request a refund of the £100 + it cost me. BW are not interested in giving refunds in these highly unusual circumstances and I would therefore be reluctant to book with them or any other chain again that refuse to refund in these hard times. I cannot afford to lose this money but as I do not need to go to this hotel for anything else, it looks like I will.

We have a couple of rooms booked for an event at the NEC this June which has now been been cancelled by the organisers due to the Coronavirus. The event organisers have not got a new date for the event so we are not able to simply ask for a transfer to a different date for the rooms at this hotel. However, when we phoned them to tell them this, we were told blankly , "NO REFUNDS" , regardless of COVID-19. So, in the face of a global pandemic, this is one company that does NOT care whatsoever for customers once they have handed over their money. DO NOT BOOK WITH THIS HOTEL DURING the COVID-19 OUTBREAK.

Very good restaurant staff let down by 'other issues'. (Hayley & staff Exceptional !!! ) No hot water for one night in five, poor water pressure. Internet / mobile phone signal very poor at best, often no signal / connection. Dogs, which i love, attending crufts (It was on at the time) were allowed to run along the corridors as their owners were practising their routines for showing at crufts, Some owners shouting, often late at night which i find a bit unacceptable especially when you need to get up for work early.

I got a concession after staying here and complaining last year. So we went back for offered upgrade , complimentary breakfast and a gift voucher to use to reduce the cost of this stay. Poorly received on check in as I had to get stroppy to demand that they delivered what they promised. And the so called room upgrade was rubbish- worse accommodation than previous year. They weren't interested when I commented. They shouldn't offer if they cannot honour. Thank goodness I had a paper trail else I wouldnt've had a leg to stand on. Definitely wouldn't go back. Got email from General Manager stating they were sorry it wasn't up to my expectations. Sheer cheek of it. No comment about them getting us back under false pretences and their poor service. Shame on you Best Western.

Whilst overall the experience here was good, there were a few, but key, service issues that made me adjust my rating. Firstly we had booked on a dinner inclusive rate for the first night of our two night stay. The food was well presented, flavoursome and hot and the service complimented the general mood of the venue. I was particularly impressed with the young lady who took our drinks order as she displayed good product knowledge when we asked about the gin range. However, the conclusion of the meal became somewhat awkward when we were presented with the bill. Our meal allowance was £30 per person yet the bill had been adjusted only by £29. Now, whilst this is not significant, when I pointed out it was incorrect to the waiteress, the response was a quite curt "No it isn't" which in tone was really annoying and since the sum was insignificant I paid (which by the way included a 10% service charge). Secondly, when checking out, we handed over our key cards and had to request a VAT receipt, as we had paid in full on arrival. This was duly done, but no courtesy check as to whether we had enjoyed our stay, nor even a parting good -bye. An absolute basic. Such a shame these rudimentary service standards are being overlooked.

Probably the most unreasonable hotel I've had the misfortune to deal with. Booked a room for a concert that was cancelled. Contacted the hotel straight away directly and through the booking agent...seven days before the booking date and they were not willing to cancel, amend or let me transfer to any other hotels within their chain. I definitely would never book a room with this group in the future.

There is only one word to describe everything about this hotel "AMAZING". We stayed in November 2019 to visit the BBC Good Food Show. On arrival, we were made to feel very welcome. When we arrived at our room, it was not as booked. The reception staff dealt with this with such professionalism, and as the original room booked was not available, they identified an alternative room with its own courtyard. This hotel could teach others so much about good customer service and deserves awards for this. Mistakes happen - it is how you deal with them and Best Western Meriden knows how to do this. Whilst we did not expect to be given complimentary drinks, the hotel went above and beyond - thank you it really did make our stay special. Every member of staff we dealt with was really welcoming and friendly - it is clear this hotel values staff training and it is so lovely to see such professional young people in the hospitality industry. We can't name everyone, but all reception staff were amazing; Fildelma the Irish restaurant supervisor is just an absolute hospitality star - such a natural; she dealt with some very disruptive guests at breakfast so sensitively on our final morning and then came and spoke to us to ensure we were ok and was really interested in what we had done during the previous day. There is also an amazing waitress in the restaurant who we had the pleasure to be served by called Hayley. We don't normally do chain hotels, but there is something special about Best Western Meriden Manor. If we need a hotel in the area again, we would return without hesitation. Almost forgot to say it offers outstanding value for money and the rooms are really comfortable, clean and spacious and a great two night's sleep. Thank you for a great stay.

was obliged to spend two days here due to business work in Meriden and was delighted when I opened the door to my room to find the heating already on and the room very cosy indeed. Such a small attention to detail goes a long way to making one feel more comfortable, quickly. All the girls on reception were a pleasure to deal with and this assured that my stay was faultless. Really nice bed with great pillows takes the strain after a long day in the office. Well pleased.

I stayed at your hotel on the 18th of January and whilst the majority of my experience was positive, I did have a couple of issues. 1.) I ordered room service on the evening which was almost cold when it arrived. I appreciate that it is a long way to walk from the restaurant to the rooms, however the metal lid designed to keep the food warm just didn't fit the plate the food was on, so it was never going to stay warm for long 2.) Upon checking out I handed in my key (along with the cardboard sleeve with my room number on) to reception. I wasn't asked about my stay (otherwise I would have mentioned the room service issue), however I requested a print out of the receipt for my records and gave the receptionist my room number. When I've come to check the printout, the receipt is actually for room 101, rather than 111, which is where I stayed. Obviously, this is a GDPR breach, as I have a nice lady from Gloucester's full details! I have emailed the hotel directly on the 23rd of January and have also used the Contact Form on the hotel website on the 26th of January and I am yet to receive a reply. I would very much like my own receipt for my stay please!!

Booked 1 night bed and breakfast after finding a fantastic deal online direct with the hotel. Also found online a 50% discount for the restaurant. When visiting the NEC we normally stay at the Premier Inn, but for the price thought we would give it a go, and so pleased we did. The hotel is excellent, booked a queen suite, bed was super comfy. Wifi was free and super fast. We had a wonderful meal in the restaurant, and with the discount of 50% on the mains exceptional value. Our fillet steaks were cooked perfectly. Breakfast was buffet style, and again great. From the reception to the restaurant, all staff were incredibly polite and friendly. The location is also good, only 10 minutes from the NEC, also the village, Meriden has 2 pubs which looked really nice, a Budgen's and a Coop. From now on we will definitely be staying here when we visit the NEC, its cheaper than the Premier Inn, and considerably better.

I booked this hotel for our wedding night. We got married elsewhere at a venue with no accommodation and picked Best Western due to its location. I had messaged asking for a cot for our newborn and saying we'd arrive after 12am. When we arrived, there was very little parking. I think we got the last parking space in the whole car park. Then, we walked into the hotel with a baby and in our wedding clothes. There was no congratulations from the receptionist. It was obvious we'd just got married. I just think it's a simple thing to say. Such a special day and we couldn't even get a congratulations. Our room was upstairs along the longest corridor you've ever walked down. My husband had to make several trips up and down the stairs and along the corridor to bring our baby and wedding paraphernalia to the room so he wasn't best pleased. The room was lovely, though there were a couple of chocolate brownies with congealed raspberries on them sitting waiting for us. A lovely idea but seeing as I'd said we'd be arriving after 12am, they were completely unsuitable after having been sat there all day with no cover on. Maybe some kind of re-useable storage for them would have been better. A duvet had been put in the cot which is not suitable for a baby as it increases the risk of SIDS. Otherwise the room was great and very clean and the bed was really comfy. Breakfast in the morning was delicious with plenty of choice. One of the best breakfasts I've had. I've written this review as I just feel it's such a shame that we didn't get one word of congratulations. If it hadn't have been for that, I'd have given 4 or even 5 stars. I can't see us returning.

I stayed here on Wednesday evening with my husband on business. We paid for an executive room that was ok but a little tired and the bed was quite small and not what I expect for an exec room. The best bit was an exceptional member of staff in the restaurant. Her name was Hayley and both my husband and I were blown away by her amazing service. Nothing was too much trouble and she was so pleasant and friendly she really made our stay.

This hotel is the definition of value for money. Spotlessly clean, attractive furnishings, extremely comfy beds, great location (being the dead centre of England!) quiet in a pretty village but convenient to the NEC, airport, walking distance to a selection of pubs, shops, good chippy and restaurants. You won't be disappointed.

Wonderful warm welcome by Lexy and Zoe. We were a group of 78 gents having a charity do. Great bar service all night long by Hassan and Abdi. Great food, good atmosphere in all the bars. Rooms are comfortable and very clean. Pillows are to die for. Great nights sleep. Can't thanks Elmdina (lovely Irish lady) who even managed to get me a bacon sandwich and coffee at 10.36am. She was a life saver. Good choice of whiskies too. We shall return.

Was brought a Marco Pierre White Sparkling afternoon Tea voucher for Christmas. We used ours at the Manor Hotel in Meriden. A three tier cake stand came out. Top plate came out with four different types of cake A portion each for my hubby and me. Middle tier eight small finger sandwiches so again four each they were lovely and bottom tier a warm scone each. In my opinion there was too many cakes. You could have swapped two cakes for a sausage roll and soup Leaving two cakes and a scone on bottom plate. The waitress soon as we were seated asked did we want tea or coffee yet, haven't got a clue why hubby said not straight away BUT it came out after we had finished A long time after we finished and as for sparkling afternoon tea there was no sparkle what so ever i.e Prosecco never appeared. Yes we could have said something and if it had been gifted to us by a family member I would have said something but just wanted to leave.

We had to check into this hotel over Christmas 2019 when our dog became ill unexpectedly. The manager and team could not have been more accomodating and caring. They ensured we had a room that met our needs and when we had to check out early after our emergency vet provided medication to help us on the long journey home, we were unexpectedly not charged for the final and unused night stay. We were able to drive our dog home, give him a last walk on his favourite walk and say our goodbyes in his familiar surroundings. We cannot have been more impressed by the care of the team and highly recommend this hotel to others, especially those in need of dog friendly accomodation. Thank you.

Lovely place for a function, friendly staff, great rooms, very comfortable beds , warm and welcoming. The location was great for both the function and to get to Coventry. Would not hesitate to go back again next year.

Me and my boyfriend came to stay here over the weekend (Friday evening, Saturday and Sunday morning) after receiving the booking as a christmas gift. We had a really good weekend, the room was great and the staff were all helpful, friendly and nothing was too much trouble for them. We had a meal in the Marco Pierre White restaurant and it was fantastic. The food and the service were amazing. We also had breakfast on the Saturday and Sunday mornings and again the food was gorgeous. We needed a taxi from the hotel to the NEC and the reception staff were more than happy to book that for us. We will definitely be coming to stay again and look forward to it. Keep up the good work.

We recently spent Christmas Day at this hotel and had a lovely meal in the Marco Pierre Restaurant. The service was excellent and they had so many staff working that we did not have to wait throughout the meal. The staff were all happy and smiling. The food was perfect and presented perfectly, the portion size was enough for our party but possibly a few more vegetables may be required for some. As this meal was so good we decided to attend their black tie event on New Years Eve. We are so glad that we did, the evening was so well organised from start to finish. The service was excellent and a special thank you to Erol Shevket who did a superb job and is a credit to the company. As a treat we stayed the night and again we were not disappointed with the room or the breakfast which we had read a couple of negative reports, we could not fault the breakfast it had everything you could want. Would we recommend this hotel definitely, well done Best Western.

My wife and I spend a 2 night dinner bed and breakfast deal here on check in we were informed of 2 weddings taking place but assured they would not effect us as normal paying guests how wrong they were when we then went into the bar for a drink 10 minutes later the wedding guest started arriving and with in half a hour you could not move for them. I then went to order some food which I was then told no food available today no doubt due to the weddings taking place, we then had to leave the hotel to find some lunch very poor costumers relations. On arriving in the bar for pre dinner drinks its was quite and relaxing until I heard the staff discussing that one of the wedding rooms wasn't changed over for the night do with in 10 minutes all the guests then descended on the small bar it was unbelievably noisy at this point we decided to go into the restaurant early but unfortunately the restaurant is really just an extension of the bar and you couldn't here yourself think let alone enjoy your dinner it was a really awful experience we couldn't wait to get back to our rooms for some peace apart from the ringing in our ears due to the excessive noise. On complaining to the duty manager in the morning they refunded us £ 35 off our bill on checkout unfortunately our 1st day was a complete disaster. I did email the manager as advised by the duty manager with my complaint but his answer was that's just what the hotel is like, we felt very aggrieved as we were informed the weddings wouldn't effect our stay so my advice to anyone thinking of staying at this hotel find out first if there is a wedding on and if there is book elsewhere.

Could not have had a better experince all staff showed great pride in their job, breakfast was of a very high standard and catered for ever taste The room was very clean and the porter gave use a hand with all the bags

I have to agree with the other reviews on the Christmas lunch. I only wish I had read them first as we wouldn't have wasted our time or money!!. We too were served a pathetic meal . The advertisements all day Turkey and all the trimmings. The 'trimmings' consisted of half a carrot one that potatoes and a scrappy bit of cabbage. Not a sprout, yorkshire pudding or booked or mashed potatoe in sight. What a waste of nearly £250 I'm absolutely devastated. Christmas for my family has been spoilt.

Staff had no idea how to serve people. Food came out late and was extremely poor. For my main I had a vegetarian pie with no sauce or gravy and some pathetic cabbage. Others in the party had a traditional roast which contained one potato, half a carrot and again crappy cabbage, that was it!! The Christmas pudding looked like something you would be served at a school dinner and all this for £62.50, an insult to all of us. Don't waste your time and money here it's a complete joke!

Just had the worst Christmas dinner experience ever £60+ per head the main course consisted of turkey pig in blanket cabbage a carrot and a potato. For a 4star hotel the staff were well below par. very disappointed should have gone to McDonalds

Very good value room plus car parking drew me in, and I anticipated totally functional and unimpressive service. If I were being critical, I might say this hotel is slightly faded in places (but absolutely clean) - but for less than the cost of a week's airport parking it was exceptional. Staff - cheery, interested, knowledgeable, proactive, plentiful - as good as anywhere I've ever been (including 5*+ places). Catering - nibbles for a group of us in the evening and full breakfast superb for the price. Adaptable - late check out no problem. Comfortable - a full length bath! Good size room. Slept very well. Tipping policy - I actively wanted to (a fairly rare event!) and asked if tips were shared: "We don't really do tips..." was the response. Collared a manager to thank and his response was very gracious - took no credit for himself but thanked me and immediately said he would let the team know. Location fine - enjoyed a grand walk out in the morning. Taxi for the airport sorted efficiently and excellent service. An absolute gem for the price, and great staff at any price.

We stay for one night prior to our holiday. Having paid £10 per person for breakfast we looked forward to a super start to the day. Sadly the sausages served where of poor quality and full of cerial, a complete let down for your hotel. We could not recommend a breakfast with you.

Modern clean hotel with good service. Room was a nice size with a very comfertable bed. Check in was quick and easy, we didnt eat in the hotel in teh evening but the breakfast was excellent with good quality produce, self service but refreshed regularly.

Lovely place to stay, the staff were very helpful. The room and bed wre comfortable, really enjoyed breakfast. the area around is very nice, with 3 pubs in walking distance. Overall a very nice stay. would recommend

I do not recommend this hotel at all I had a bad experience a few weeks back but I thought maybe it was just a one off bad day . It wasn't a one off as me and my partner have currently moved to the area and was looking for a perfect place in the area to invite all family over to new house an have a nice meal close to home. We gave the hotel another chance and went there again and it's was exactly the same if not worse .The male manager was extremely rude and rushed us to our table the welcoming wasn't warm at all , im surprised he can hold staff member as the approach toward his staff was intimidating , snappy and abhorrent. The conduct of the male boss seriously needs to be addressed. He looked extremely aggressive when approached bar staff also. The food came out separately , the steak wasn't mid well it was well done , when we asked for sauces we didn't get it until our food was near enough finish. We will not be booking up again. I would go to the strawberry bank just up the road as the food and service was much better and it's only two minutes up the road.

We privately hired the Triumph Bar on Saturday for a 30th birthday. The Triumph Bar is absolutely beautiful and is a real hidden gem within the Manor Hotel in Meriden. All the staff were superb from the planning stages of the party to on the day setting up the room. Checking in was a breeze. The reception team were all so helpful. All the rooms were a great size and very clean. I wanted to place some small shots in the rooms for our guest and the housekeeping team placed personalised slates with them in on which was just fantastic. The team who looked after us on the evening were great too, Kieran, Erol, Holly and the team were great hosts' serving arriving drinks to the mini slider burgers and fries. Nothing was too much trouble and they always had a smile on their faces. I also wanted to mention Gareth and Pete on the nights team. At 1am the disco finished and we all congregated to to lounge area where we all continued order drinks and order food from the menu. Not only was our party in the lounge but other party goers were and they continued to serve everyone and left us to continue our night which was great! If you're looking for a party venue, look no further than the Manor Hotel. Highly recommend! Thank you to all the team for making Aileen's 30th Birthday one to remember.

Business event with dinner, overnight stay and the conference to following day. Turned up late afternoon, limited parking at the front although there is more out the back, pleanty of spaces at the time although did appear to be very busy when we left. The rooms are on the 1st and 2nd floors (with no lifts), my room overlooked the car park and was directly above the kitchen area which resulted in an unusual level of noise late at night from one or both of the areas. Room size was generous and reasonably well equiped although the TV remote was frustrating as most of the buttons worked poorly if at all. The food served at dinner, breakfast and then lunch was OK yet nothing special. The taff all seemed pleasant enough and helpful.

Had problems with an out of order sink in the bathroom. Meant I was unable to wash my hands, use the sink, make use of any clean water at the sink and prepare myself for an evening event that I travelled 100 miles to attend. I bought it to the attention of the reception staff however nothing was done about this and no alternative arrangements were offered at all. On complaining to the manager he was unempathetic and unhelpful. Incidentally I was the only one in my party but at check out a number of other guests were waiting in line to complain about their stay. A number of them were requesting refunds due to having no hot water. A small discount was offered but not honoured which makes it even worse. (Ps. This is a polite version of my feedback)

If you want a rubbish night's sleep, select this hotel. Our bed had a soft mattress over a sprung base, both of which had seen better days. Like trying to sleep in a soft marshmallow, which you can't! Everyone wants a good night's sleep in a hotel - we didn't get it. Wallowed like a watered! I've suggested the Manager try to get a comfortable night on it! Also, at breakfast, the Sausages were like spam squished into a durex. Cheap and nasty, not good for a Marco Peirre White branded restaurant facility. Everything else offered was excellent, so they only have to get one small thing put right here - a local butcher would undoubtedly be happy to help! As a 4star hotel it was also a bit 'tired', although the staff we dealt with were definitely 5star. But the failings knock the experience badly. If you don't get a good night's sleep at whatever room rate you pay, it simply isn't a place to go back to. Sorry Best Western, get it together better.

Don't be fooled by the lovely downstairs and Maco Pierre White name. Stayed for two nights, no lift, room service food was boring and bland...a £14 (plus £4 room charge) BLT burger was just a bread bun with a tiny bit of bacon, tomato and lettuce, no sauce, cheese, nothing like a BLT...which I know doesn't have cheese in it but it is a burger after all! And a small portion of chips. Rooms are very tired, I had a double room which was two singles pushed together which also meant I had two light switches and phone line in the middle of what should have been the headboard! After a long day all I wanted was a pizza, I phoned down and they said “sorry 3 people have ordered pizza out of the two pizzas they do and they've run out!” My colleague went to the bar to ask for a wine and some crisps only to be told “madam this a Macro Pierre White establishment, we don't serve crisps” Pay slightly more and stay somewhere else! PS: Breakfast sausages where terrible! The only bonus was the breakfast staff were fantastic and chatty!

Lovely hotel, helpful staff, clean rooms. All positive apart from 2 issues for us while staying for 1 night during the classic car show at the NEC. 1) The cost was double what we have paid for 1 night and 7 days parking a few times in the past. I understand the supply and demand but wow a massive increase 8n the cost of the room. 2) My meal was nice, helpful staff, enjoyable but my friend has a curry. I took little notice until he put it to one side only half way through. His words to the waiter was it was the worst curry he had ever had. And after tasting it was no better than a tin of curry from a supermarket and rice. No poppadoms, nan or dips. We did explain that we did not want a refund but to ensure the waiter passed on just how dreadful the curry was. But they insisted to remove the price of the curry from the bill. So if it was more reasonable night price and we never encountered the curry it would otherwise get 5 stars.

Well what can I say, I have to stay in a lot of hotels in my work and this was a lovely experience. Checking in was a breeze and took literally 2 mins and no waiting. The room was accessible yet out of the way of heavy footfall. Tidy and pleasant decor inside and out of the hotel. Great parking and beautiful setting. Now here comes the best part... The Marco Pierre White restaurant was fantastic. It was decorated for Christmas with illuminated garlands and gave the whole room a cosy winter feel. Even warmer than the atmosphere were the staff... and special mention must be made to the delightful Bethany who took the time to make the dining experience very pleasant and always seemed to be there when I needed anything. The food was amazing. From the presentation , choice, excellent wine selection, quality and taste. It was the best meal I'd had for some time. It's a wonder Miller and Carter with Mr White's restaurants around! My choice was MR WHITE'S SCOTCH EGG for starters FILLET OF BEEF A L'ESCARGOT for my main Accompanied with the Rioja, Crianza, Don Jacobo, Spain Thanks you for an excellent stay and I look forward to meeting you all again.

Well where to start, we have stayed here several times and we will definitely stay again. The hotel is spotlessly clean in all areas. The room is comfy with all you need, if a little warm but better than being cold. The staff are all friendly and welcoming and makes it a relaxing place to stay. We were served in the by Hayley on Sunday who was great. Even though they were short staffed and she hadn't been there very long, she looked after us with a beaming smile and so attentive to all the customers. We had two couples near both celebrating special occasions and she made them both feel extra special and still looked after us all. We'll done Hayley. Then again on Monday Tom served us and he was as attentive even though it was again busy. The only thing is we feel the food is a little over priced and because the other bar isn't open you are abit limited. The breakfast buffet was as good as always and we will definitely be staying again

Recently visited the NEC for the motorcycle show, this hotel was close and with a restaurant and buffet style breakfast available it ticked all the boxes for our group. Rooms are of a reasonable standard and the Staff exceptional however I found the standard of the meal we had in the Marco Pierre White Restaurant to be at best average I had the Scotch egg starter and found it to be bland and the outer shell tasted like it was made from the sort of sausage meat you find in economy sausages served in a greasy spoon or as it turned out for breakfast at the buffet next morning. For the main I had a Rib eye steak which was over done and not medium rare as was requested both this and the chips where served lukewarm on the plus side the White chocolate cheese cake was exceptional. Breakfast the next morning was just about ok as stated poor quality sausages and bacon and a fairly limited selection of cereals was the order of the day. If Marco is putting his name to this he or his people really should be checking on the quality of the food served.

Just had a wonderful 2 nights away at this amazing hotel. The staff are so friendly and helpful. The restaurant served great food with outstanding service. Nothing was too m7ch trouble. Our room was very comfy , will definately be returning.

We love this hotel from the extremely friendly ladies on reception, perfect room, fantastic restaurant great food. Been welcomed by Zoe and looked after by Thomas and Holly in the restaurant. Breakfast was a buffet again faultless and looked after by lolanda. Thank you to every one. Terry should be proud of a good team.

I stayed here for one night while travelling through the area. The hotel is very well presented, clean and tidy. Public areas are immaculate with a nice bar and a Steakhouse restaurant, although I didn't fancy eating here so by turning right on the main road a five minute walk is a lovely country style Gastro pub called ‘The Bull' which has great food and a nice cosy beamed bar. My room was pretty traditional not a bad size, bed was comfortable, the bathroom was fine with shower and bath, the room had a safe in it as well. Breakfast was buffet style with plenty of choice and good service. I found all the staff professional and provided a great service. Overall this is a very well run hotel and recommended.

Don't park in the blind spot of the CCTV on the car park you get broken into. When we left the same night we arrived because of our car being broken into they still charge us for a nights stay. Very sympathetic.

Had a deal with them for 2 nights including breakfast and 50% off in the restaurant. Not told on checking in that restaurant was fully booked, offered up same deal for room service but only room service menu and had to pay a tray charge regardless. Eventually allowed us a table as we have 2 children who should not be eating dinner on a bed but had to eat quickly and lots of menu not available, lots of drinks not available also as bar run out. Plonked only the middle of wedding party for breakfast, ran out of food and plates and had to ask several times for a pot of tea. Room was nice but let down by services within hotel.

Yet another lovely stay at the manor. Fantastic food in Marco's, a few drinks and a good nights sleep in a super room. Staff are fantastic at the hotel, nothing is ever too much, and always done with a smile.

I had a two day exhibition to attend at the NEC and so wanted to stay locally. I was pleasantly surprised by how comfortable the room was. The bed had nice linen and was cozy to sleep on. The WiFi was good, but the phone reception is poor in the area. The room service was great, as was the breakfast. There is an iron and ironing board in the room.

We stayed at this hotel last night as we were off to the nec today. I actually cannot fault this hotel. Room was lovely and big, bed was comfy, very clean. The staff could not have been more accommodating & welcoming, went over & above with our little 1 year old,The restaurant staff also amazing. Will be returning for sure. Thank you.

We used this hotel to stay in over night on the 19th Oct to fly out of Birmingham airport first thing on the 20 th Oct Very pleasant stay happy and helpful staff The cab was booked for early Morning and arrived early and very clean car Within 10 mins we was in the airport ready for the holiday We was given a card to ring in return for a taxi and when we returned we called and it was there within 10 mins very good We did have a small problem but the management dealt with this very well and very efficiently I would recommend this hotel if you want to park for the airport and we would use again Once again many thanks for your help and providing a very nice stay

We had our wedding here a year ago, and part of the deal was to stay for our first anniversary. What a wonderful experience, we were treated so well by all the staff, they were all polite and friendly and everyone knew it was our wedding anniversary. We were treated to a bottle of sparkle in the room and a treat after dinner of sweet treats, beautifully done.. The Hotel was clean and airy, and we had a superb room, bright and clean, with recent new carpets. would again recommend for a wedding and an ordinary stay. Large car park so plenty of parking. The staff could not do enough for us, from the check in to the night porters.

Never been to a hotel in Europe where all the staff are so friendly helpful and chatty. Brilliant cannot recommend enough. Rooms comfortable and clean plentiful breakfast. Location lovley. We didn't have our evening meal there wished we had as it looked tasty.

Standard rooms very dated .bed very usef and uncomfortable , meal had very fatty steak , not good quality . Restaurant manager very good . externally hotel looks very smart but rooms very dated ,not good value for money

Stayed for one night for a family wedding. Decent bedroom and bathroom and we managed to get an early check in around midday. £80 including breakfast which was decent is good value. The wedding venue was nice and the evening food was good.

Easily found using sat nav, situated in pretty village of Meridan. Excellent hotel, friendly with good bar and restaurant facilities , good stop over for NEC Would have liked breakfast to be included in room rate

We booked the stay and fly package with an Executive King Room last weekend. The room we were taken to was anything but 'executive' it was small, grubby with a very hard mattress. We asked to move to another room but were told the hotel was full. However, the Duty Manager Sven intervened and immediately found an alternative room. This was better, although still in need of updating and redecoration. Sven arranged for a very nice bottle of wine with dinner which was excellent and the service superb, especially considering how busy the hotel was. We had arranged to have breakfast in our room the next morning at 9am. Full English for my husband and Continental for me. We had a taxi coming to collect us at 10:15. By 9:20 no sign of breakfast but was told it was being sent up now. It finally arrived at 9:45. The cooked breakfast was cold and the continental breakfast consisted of a bowl of cornflakes and a slice of toast. Needless to say we sent it all back. The young man who delivered it was most apologetic and did offer to get replacements. However, we didn't have any more time. On checking out we commented on the lateness and poor quality of breakfast. The reception manager didn't seem particularly bothered and just said we hadn't been charged for it. We had arranged to stay at the hotel on our return from holiday but have now cancelled that booking.

The bathroom was disgusting. There was what appeared to be sick left all over down the side of the toilet and back the wall. How can the cleaner miss that bit as I've noticed it straight away when I went into the bathroom. Also there was little stained marks on the duvet covers. On our departure, we mentioned the issues to the person at the desk, she only apologised but never offered either discount or free breakfast. We felt disappointed. I dont think it was worth the money of what they offer. Wont be staying here again unfortunately.

So the Manor, it's staff and its Marco Pierre White restaurant has excelled itself once again! We were back last night to celebrate our first wedding anniversary, we met there 4 years ago and married there a year ago today! As always the room was perfect, but on this occasion I'd like to spotlight the restaurant and the staff, the food last night was amazing but the service was the best i had EVER experienced anywhere! Our waitress Hayley was amazing, very professional and polite and generally a really nice person even though it was only her second night there but you never would have known. The restaurant manager (apologies I didn't get his name) again was very professional and polite but also made time to talk to us and working in customer service myself I noticed that he had his team working in perfect harmony and he was 101% on the ball at all times as well as ‘getting his hands dirty' and not just delegating! Even though this was more than enough for us they topped the evening off, as our anniversary stay was complementary with an evening meal i was advised we would have £29 per person included so our drinks and anything over that we were expecting to pay but when we asked for the bill we were told it was taken care of with compliments of the hotel!! We were absolutely gobsmacked! Amazing food, drinks, staff and service and we never spent a penny! Unbelievable! On behalf of my wife and myself we would like to say thank you to The Manor, and in particular Paula, Hayley and the restaurant manager. See you again soon ❤️

Based on all the positive reviews, we chose to stay here when visiting the NEC. We were greeted by a very pleasant receptionist and handed the card to our room. There was a used towel on the floor obviously left by housekeeping and on using the loo, you could see a thick line of black mould which was on the inside of the inset wash basin - I showed a photo to reception ( where would we be without mobiles) and the response was superb. Handled with the utmost courtesy, another room was offered. The rooms are tired, the net curtains were missing hooks, but it was reasonably clean. For a 4 star hotel however, I would have expected a complimentary bottle of water each and not just one packet of two individual biscuits to go with our morning cuppa. Rather mean and unwelcoming for £208 before we added our supper and any drinks. We chose to eat in the Marco Pierre White restaurant which we though was a good choice as it looked fab, and the staff were really pleasant although they did appear to be short staffed. We both ordered the filet steak at £26 and ordered it medium - what arrived was dry and tasteless so we sent it back. Once again our complaint was handled with the utmost courtesy but by now I'd wished we'd gone elsewhere. Second time lucky, our meals were returned and one was rare and one was well done. At this point we gave up, save go and cook it ourselves. To add insult to injury, our accompaniments were kept warm and not replaced which I loathe. The meal was poorly presented accompanied by the most acidic béarnaise sauce I've ever tasted. I doubt Marco has ever graced it with his presence, but it was not the best experience. We arrived for breakfast at 9.30 to be told breakfast was finished - another guest was also mistakenly under the impression that he too could grab some coffee and toast. We queued to check out and the elderly couple before us were most disappointed with their stay too. I really felt for them and their issues were largely dismissed and I thought we were in for a battle royal. We checked out and the steaks were deducted from our bill with an apology. I asked to see the general manager but he was on holiday - I shall be writing to him. It's the worst £310 we have ever had the misfortune to spend. Sadly it did not live up to the reviews but I can't fault the lovely staff we came into contact with.