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Best Western Plus Birmingham NEC Meriden Manor Hotel, Solihull

4.0/5  - basé sur 1543 notations.
Main Road, CV7 7NH, Solihull, Great Britain - See map
Best Western Plus Birmingham NEC Meriden Manor Hotel - manor hotel meriden grounds and hotel The Best Western Plus Birmingham NEC Meriden Manor Hotel is ideally located in the center of Solihull. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Birmingham NEC Meriden Manor Hotel is a luxury hotel near Birmingham where excellence comes as standard. Set in the heart of the English countryside, yet just minutes away from Birmingham International Airport, you can access some of England's top tourist attractions, thanks to great travel links. This family-managed, pet-friendly hotel manor house offers wonderful accommodation for both business and pleasure. Set behind an elegant Georgian facade, the hotel is full to the brim with heritage and character. 112 stylish well-appointed bedrooms means there's plenty of charm and choice for those here to make use of our extensive facilities for hosting corporate events, banquets and weddings. Due to its location, it’s convenient not just for Birmingham and the many events at the NEC, but an excellent hotel near Coventry and the South Midlands too. Here you’ll find some more great attractions, like the Ricoh Arena for sporting and music events or Warwick Castle with its mediaeval-themed amusements. If you feel like a day out for some retail therapy, it’s equally close to both Solihull Touchwood Shopping Centre and Coventry city center. When you return, you can enjoy an acclaimed dining experience in our two AA Rosette award-winning restaurant at this lovely hotel near Birmingham. With the M6, M5 and M40 mere minutes away, you’ll be at the center of everything when you stay at the Best Western Plus Birmingham NEC Meriden Manor Hotel.

Best Western Plus

Birmingham NEC Meriden Manor Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1547 guest reviews
NOTE ISSUED
Excellent
617
Very Good
522
Average
242
Poor
96
Terrible
70
REFER TO NOTICE
Business Business
366
Couples Couples
675
Family Family
231
Friends getaway Friends getaway
153
Solo travel Solo travel
37
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Mixed"

3
14/11/2018

Hot water lacking in room .Room could be cleaner and heating poor Breakfast good.Staff friendly.Evening meal in restaurant was very poor first night but outstanding the second night although quite expensive.Quiet at night so a good night's sleep was no problem

"Park stay and fly"

3
10/11/2018

Our usual hotel when flying from Birmingham is the Crown Plaza NEC but they were fully booked so we stayed here. The rooms are dated but clean. We didn't sleep too well as the room was too warm but we were up early so took it on the chin. We had an evening meal in the Marco Pierre White restaurant and to be honest wasn't that impressed. It got off to a bad start when the young man who took our order absolutely reeked of cigarettes, extremely off putting. The starters of scallops and French onion soup were ok but the onions in the soup were cut so large it was difficult to eat as you couldn't get it on your spoon. The mains of steak and lamb were a little disappointing as they were a bit on the tough side, the vegetable accompaniments though were very nice. The portion of onion rings was huge, far too much for one person. My husband had the sticky toffee pudding for desert and it was atrocious, no sauce, clearly microwaved and as dry as old sticks, the spoon of ice cream was its only saviour. Somehow I don't think Mr White would be happy to have his name linked to that dining experience. The next morning our pre booked taxi was fifteen minutes late but knowing that many people these days fail to do their jobs properly we factored that scenario into our schedule. The pick up on our return was much better, they arrived within ten minutes of our call. Would we stay here again? It wouldn't be our first choice but if we needed to, the convenience of the park and fly offer was at a reasonable price so maybe.

"Convenient location to Airport & NEC"

4
10/11/2018

Meriden Manor hotel is located a 15 minute drive from Birmingham Airport. The hotel is impressive from the outside with car park to the front and rear. Reception is quick and efficient and we were greeted and checked in by Zoe. Rooms were comfortable and did what you would have expected. The pillows on the bed could do with being a little plumper or less square. Some areas looked tired but it was clean and comfortable. Only one towel so caused a problem when showering at 3.30am before our flight. Due to its location I would definitely stay there again, although maybe not use the restaurant next time as that was the only negative.

"No hot water !!!!"

3
09/11/2018

Very nice hotel, restaurant/bar area is very impressive. However the rooms let this hotel down very old fashioned and no hot water. I see as guest on 31/10/18 also raised this. Totally unacceptable & no offer of discount on check out.

"No hot water "

3
01/11/2018

Nice hotel but they clearly have a problem with hot water on at least 2 of the wings. Rooms 300/400 have very limited hot water. This was reported but the problem is the same the following day which suggests to me that it is an ongoing problem.

"A good base for NEC or Coventry"

4
29/10/2018

My wife and I stayed here as a base for visiting Packwood House, the Coventry Transport Museum and to see a play at the Belgrade Theatre. The hotel suited us perfectly. Our room was on the first floor, and there was no lift, but a member of staff was quick to offer to carry our suitcases up the stairs. Such staff as we encountered were courteous and helpful.

"Great hotel, close to Birmingham Airport"

5
24/10/2018

Stayed here the night before an early BHX flight. Hotel room was terrific and the service throughout was good. Ate in the Marco Pierre White restaurant located at the hotel. Food was great and prices were not too bad. There were other options for eating with a couple of pubs close by. Used their parking and taxi service, all worked perfectly well. Around 10 minutes to the airport. Would use this hotel again.

"Excellent fly drive stay"

5
22/10/2018

This hotel is excellent for a stay if you are flying from Birmingham airport my friend and I stayed before an early flight to Dublin the room was lovely , beds were very comfy . We didn't have a meal but went in the bar and had a bottle of red which really wasn't very nice so we asked if we could swop it for a more expensive one and pay the difference but the girl behind the bar couldn't do enough for us and fetched us a new bottle at no extra cost we also decided to share a portion of chips and they fetched us one each and informed us at the end of the night that they were on the house, wow not expected excellent customer service just wished I got the girls name but thankyou anyway. All the staff were very helpful and friendly and the Taxi's for transfer to the airport , which is included in the price, were also brilliant and on time both going and coming back. Thanks again wonderful!!!

"NEED TO GET THEIR ACT TOGETHER!!!!"

2
21/10/2018

Stayed here for the renewal of my brothers wedding vows last night. I have no issues with the staff that ran the service for the party and the food was just OK. However, the hotel really needs to give some extensive training to their staff, the service is just terrible. I'll make a list of the most annoying things that happened during our stay... 1. Bar staff making the wrong drinks, several times which I found really odd when you literally just told them only 2 drinks that you want.. 2. being told that the bar is closed at 12 when the party was on until 1am and was not informed. Told to go to the residents bar, which was also closed. 3. went down for breakfast and the girl at the desk said they're full and there's no tables available!! Yet we walked in anyways, and there was a table available right next to some friends and about 6 tables that hadn't been cleaned up. There was no bread for toast, when we asked for some the girl came back saying I could only find these 3 slices?? Weird! 4. Went back to the room after breakfast and the key card didn't work to get into the room. Went back to reception and saw 3 other members of the wedding party that had exactly the same issue!! How does that happen!? This was at half 10 in the morning (check-out isn't until 11am) And FINALLY the last thing that annoyed me the most was after checking out, getting into the car to leave and then realising the useless staff on reception didn't bother to tell me what the passcode was to lift the barrier in the car park!!! I would definitely NOT stay here again as we really did not enjoy the couldn't care less attitude of all the staff running the hotel. It's a real shame as it's a lovely hotel, just wish the staff were just as good, sadly not...

"Nice hotel , great food , some updating needed"

4
20/10/2018

Had a wonderful meal for our wedding anniversary . Room chosen was a four poster room . Needs updating though as looking tired . Basket of fruit and chocolates in room was missed out though which was a shame .

"Wonderful Wedding Venue"

5
16/10/2018

We recently got married here. The organisation was superb. We had a wonderful day with everything being perfect, the Staff were exceptionally friendly and helpful, and could not do enough for us. They recommended the places to go for flowers, decorations etc and helped us choose the Wedding Breakfast which was a superb choice and the evening buffet was "Sliders" a pleasant change from normal sandwiches. The bedrooms were large ,spotlessly clean, and warm . We were able to go outside on the day for photographs with Andy the recommended photographer doing an excellent job. Many of the guests stayed over and all commented on the hotel and the excellent service. It was a nice change to hear a couple of my vegetarian friends say how well the staff had looked after them, and treated the to a lovely selection of items. The night before my friends and myself ate in the hotel restaurant, again another lovely meal. A very handy Hotel for the NEC Conference Centre and the airport. Well done to the Manor, & Lucie & her team for making our day so special, we will certainly look forward to coming back in a years time to celebrate our first anniversary as part of our wedding package.

"Family wedding"

2
09/10/2018

Room was dark, we ordered a fruit basket which never arrived which they tried to charge us for on checking out , breakfast on the Saturday morning we had to ask for our coffee and tea 3 times it came after we finished our breakfast , key cards to our rooms didn't work ,in the bar we had 3 rounds of the same drinks on the Friday night and was charged 3 different prices ,wont stay here again

"Food let it all down..."

3
06/10/2018

Stayed here for a work meeting, was really impressed when I walked in.... however dinner ruined the stay! Starters didn't arrive for over an hour and half and it was all cold, over cooked and sauces for steaks brought out 25 mins after dinner had come out. No vegan options, one veg dish. A colleague in the end had to ask for egg on toast , even the toast was burnt!!! It wasn't just us with complaints the whole restaurants had issues! The poor family who are due to get married the next day - I really hope you made their day amazing! They had to buy pizzas to feed the children and their dinner didn't arrive until gone 10pm!! After dinner we walked into reception and the only way to discribe the smell was toilet!! The smell of toilets was even apparently the next day sat in the meeting I was attending. Breakfast was slightly better but lunch again was shocking , no veg option and not enough food to feed the group of people I was with..... I am not sure we would re visit this hotel.....

"overnight stay after holiday"

5
05/10/2018

I broke my foot on holiday and the Staff were so Helpful and kind we arrived at the hotel at about 2 am we were checked in and i had a room with access to a lift we were in our room less than 5 mins when a tray of coffee was served to us so Welcome after a long journey. The next morning we were served tea in reception whilst we waited for our Grandson and partner and shown into the dining room where they arranged a place with access for a wheel chair .Food was Excellentt . Cannot Praise the staff and hotel enough WILL Definitely use again

"Our Perfect Wedding"

5
05/10/2018

All I can say is that from start to finish in organising our wedding, the staff were very helpful and the wedding coordinators made sure everything went to plan. Jessica and Lucie We met the coordinators on several occasions before our wedding at the end of September, we were welcomed with drinks and pleasant smiles. Nothing was too much trouble, they made sure everything was just as we wanted. The brides father was to attend in a wheel chair where nothing was too much trouble, from widening the aisle to raising a section of the top table for him. We enjoyed a taster day in order that we could choose the food from a selection. The Bride attended the evening before with her Bridesmaids where they were made to feel very special and the staff made sure that all the accessories were placed safely in the room to be prepared. On the day of the wedding our coordinator for the day Kat, oversaw every little detail as if it was her own wedding, Kat could not do enough and made sure everything was perfect. We were shown the rooms before the guests arrived and we were overwhelmed at what an amazing job the staff had done, it all looked beautiful and just as we imagined it would. Kat made sure we were happy with every detail throughout the whole evening, right up until the end. We were so happy with the staff we encouraged them to join in our celebrations during the evening. We had the perfect day at the perfect venue, Thank You to all the staff involved, you made it special and all of our guest remarked that it was the best wedding any of them had been too. Thanks again Manor Hotel Meriden Mr & Mrs Lee

"Wedding guest"

5
03/10/2018

Stayed as part of a wedding party mid September. I can honestly say this was the best value for money hotel I've stayed in. A warm welcome on booking in. The hotel itself is clean and welcoming. The room was lovely. The cleaning staff obviously work hard. The bed spacious and comfy. Plenty of pillows and warm duvet. Had a fab night with the wedding staff being friendly and accommodating. Breakfast was plentiful, hot and delicious. The only complaint (trivial) was that the shower was not as powerful as I would have hoped, though I found it more than adequate. Thoroughly recommended. Well done manor hotel and staff!

"Loverly Old Style "

4
25/09/2018

I would guess this was quite a posh hotel in its day. It has the touches of class although slightly dated, we really enjoyed it. The sweeping staircase to reception is worth a picture or two if it's not as busy as our stay. I felt the bed was a little jammed in, but perfectly usable for the both of us. We attended a special dinner and the menu was first class. A great breakfast offering in the morning got us off to a good start.

"Wow a beautiful hotel"

5
25/09/2018

Wow what a beautiful hotel stayed here on 24th September for overnight stay before our flight to Spain the staff are outstanding nothing was to much trouble had a beautiful meal in Marco,s restaurant and a wonderful breakfast.Lovely large clean rooms and my room had French doors leading out to a lovely courtyard with tables and chairs,umbrellas with heaters too.Overall a beautiful hotel stay and will definitely stay here again.Thanks to all the staff that made our stay as good as it was.

"Beautiful Hotel"

5
24/09/2018

We stayed here for 2 nights. What a gorgeous hotel. Beautiful building, lovely large bedrooms. Staff friendly and helpful, always smiling. We had dinner in the restaurant which was amazing and the breakfasts were gorgeous. Also, excellent value for money - def recommend it!

"Avoid at all costs "

1
21/09/2018

How this is a four star hotel is beyond me. DO NOT be fooled by the photos online or by how nice the hotel looks from the outside. The service and rooms are atrocious. Upon check in I was asked if I had paid for the room. I said I thought not, so was charged as expected. I expressed my concern about being charged twice, to which the reply was 'well it might happen but we can refund you'. Hardly what you want to hear. We were eventually given our room key by Joseph (a guy later claiming to be the manager - worryingly) and we headed off to our room. Unfortunately, we'd been given the wrong room and in we Walkden on a naked couple who were horrified by this intrusion of privacy. In over 100 hotel stays, I have never had this mortifying experience before. It was also a huge security and safety risk to both parties. An unapologetic Joseph swapped my room key but the actual room was little better than the initial experience. A horrible damp, old smell hung in the air. The decor and furnishings are stuck in the 70s, including one of the poorest bathrooms I've seen. Bedding felt horrible and cheap, room was hot and poky. Awful road noise from our room and other guests loud and disturbing until very late - paper thin walls don't help. One of the worst hotels I've stayed in by some distance. Avoid at all costs.

"Lovely hotel and restaurant"

5
21/09/2018

Visited this hotel for an over night stay as flying from Birmingham airport following day. Had this in conjunction with their airport valet parking. Drinks in the bar are a bit on the pricey side (£4 for a pint of lager), but we found that the dinners were very reasonably priced, as was the wine. Room was a good size and clean. Would definitely stay again.

"Disgusting rooms"

1
20/09/2018

I booked this hotel after looking at pictures of it online, when arrived it looked and seemed OK. The issue was specifically with the rooms, which had a dreadful odour, very old and run down and in need of attention,the decor was old too. The bed looked worn and dirty, I didn't even want to sleep in it! Definitely not 4 star rooms! I won't be staying here again!

"Simple, relaxing, easy airport stay"

5
19/09/2018

Recently stayed here the night before our flight. The hotel grounds are beautiful and the inside of the hotel is also nice. The room was a little dated, however it was large and this didn't bother us at all. The staff on reception were very helpful and booked our taxi for the morning for us. On the morning of the holiday, the taxi driver was waiting for us at the set time, and took us to Birmingham airport in under 10 minutes - the fare was included in the hotel/parking cost. We called them as instructed once we arrived back and had picked up our luggage and a driver was with us in 10 minutes. The firm they use is A2B, and they are professional, reliable and smart. The hotel even offered us coffee before travelling back home as we had an overnight flight. Cannot fault the service and everything with this stay. If travelling from Birmingham airport, it's a great choice. There's also a pub down the road which do good food and drinks if you don't fancy eating in the hotel and want a change of scenery - however the Marco Pierre restaurant is lovely. We did have a drink, but just personally wanted to get out and about as we checked in early and didn't want to spend all day cooped up there.

"Lovely overnight stay"

5
18/09/2018

Had an overnight stay which included a trip to Warwick Castle. Hotel was excellent, we had a lovely room, comfortable bed, lovely bathroom. All very clean. It is situated in a nice area with a nice area in front. Staff were very pleasant, would certainly go back there again.

"Park & Fly"

5
15/09/2018

Not flown from Birmingham before so when I found this package it seemed a good option as opposed to driving through the night and airport parking. We weren't disappointed, arrived late Monday afternoon, quick check in, quiet comfy room. Prior to arrival had e-mail offering early bird offer in marco pierre white restaurant £20 pp 3 course meal. As we had an early flight next day this was ideal, the meal was excellent with great service. Taxi to airport and back included which was great although we did have to wait 20 mins on return but I wouldn't hesitate to book this package again.

"Superb New Restaurant"

4
10/09/2018

We use Manor Hotel when attending Trade Fairs at the NEC. The recent renovation of the restaurant is very welcome. Had our first meal in the new Pierre White Restaurant perhaps a little pricey but absolutely well worth it. Look forward to the rooms being done as they are a bit tired and our room had the settee made up as a bed which they had no one to take down a bit of DIY soon sorted that.

"The BEST Weston hotel"

5
31/08/2018

This is a great hotel, stayed here before we went on holiday, taxi picked us up promptly and collected us on return. Staff were professional, helpful and friendly. Especially when we returned late at night, feeling weary and tired from travelling all day. We were found a room quickly and efficiently. It's in a lovely And very pretty location and looks very grand. Food was delicious and rooms were spotless. Thank you everyone for making our stay so enjoyable.

"Best Western Meridian Hotel"

5
29/08/2018

We had only 1 night at the hotel whilst visiting Warwick Castle, but I have to say it was fantastic. The Hotel is lovely, Clean, professional and welcoming. The staff were all very helpful and made our stay one to remember. The room we had was really nice, the bed was awsome and the room had plenty of space to house a cot for our youngest son and a sofa bed pull out thing for our 6 yr old. It must have the largest flatscreen TV I have ever had in a hotel room too! Although the Car park gets very busy, we still managed to find a space and had access at all times (no blocking in). The Breakfast was superb, Bacon, eggs, Sausage the list goes on - every need catered for basically. I would highly recommend staying here not only for the hotel but the surrounding area is lovely too.

"Super service from head of hotel Jack!"

5
28/08/2018

Great service. Well looked after by staff in the hotel. No complaints. Great location close to Birmingham Airport. Would recommend to friends and family. Breakfast was also excellent. Will stay again.

"Nice hotel in a quite location"

5
25/08/2018

Lovely hotel in a peaceful location. Although it says Best Western NEC, it is just over 6 miles away from the NEC! The hotel is a good price for what you get, lovely food at the bar, the MPW restaurant and a good choice at breakfast. The only downpoint we had was that we particularly booked the Kingsize Superior Room as from the photo at the time on the website, it showed a king sized bed with a proper single bed. On arrival the single bed was an actual pull out sofa bed. We did query this with the Receptionist only to be told that they dont have any rooms in the hotel with a kingsize and single bed..which I found from the picture was a bit misleading. The air con wasnt working but this wasn't a problem as the Receptionist offered us 2 fans for the room. We would certainly stay at the Manor House again if we visit the area.

"Just awful"

1
22/08/2018

Checked in approx 5pm, Electricity intermitent. Taken to room by staff due to no key, room ok but no electricity. No option but to sit in bar. From 9pm staff made aware of inappropriate behaviour of visiting youth going in and out of hotel. Ongoing until well after 2am rude and abusive youths in bar and hotel grounds. Looking forward to cutting our stay short. Awful stay and management.

"Airport hotel with fab food"

5
22/08/2018

Stayed here before flying from Birmingham airport and left the car there, everything was very simple and organised including taxis. Hotel very nice there was a wedding when we stayed so it was busy in the reception areas. The Marco Pierre restaurant was fabulous, the most delicious food and I can't wait to stay there again just for that reason. Hotel very large, clean, modern and ideal for airport stays.

"Overnight stay"

5
19/08/2018

We stayed here for Park+Stay just before out holiday. Very clean, spacious rooms, all the amenities you need. Excellent service. The taxis to go back and for to the airport were really quick, didn't have to wait either way. We will definitely use the hotel again. Well recommended.

"Outstanding Hotel"

5
19/08/2018

This was our 2nd visit to Manor Hotel, staying night before flying from Birmingham airport. Room is always immaculate and staff friendly and helpful. Would highly recommended and certainly be going back again in the future.

"As much front as Brighton"

3
17/08/2018

I informed the hotel that I was disabled, so they gave me a second floor room, no lift in the hotel. The staff were pleasant enough but obviously distracted by the large wedding party that was in full swing. The room was clean and comfortable, with good amenities except that the kettle was placed on a shelf at a hight that made pouring boiling water a bit dodgy! lovely crisp clean cotton bedding and great pillows, slept very well. Also plenty of hot water. I thought the restaurant was very overpriced and the food descriptions brought Miss Piggy's phrase of 'pretentious, moi?' to mind. The menu was not desperately inspirational, stick whoever you likes name on it. I do think that £30+ for a steak and chips (whatever fancy name you give them) a weeny bit over the top, so we found a smashing Indian restaurant just up the road and had a great meal there, with great service and very reasonable prices. Not a bad breakfast,bog standard issue, but no one seems able to do eggs over easy without reducing them to the consistency of rubber, ah well, the things I have to suffer! You could read your paper through the coffee, not a winner for me.

"Wonderful hotel in a great location"

5
13/08/2018

We arrived to a warm reception from the Front of House staff who promptly checked us in, checked if we required a dinner reservation and directed us to our room. The room was spacious, spotlessly clean and furnished to a good standard with a generous sized bed. We had arranged to meet with friends that evening for dinner in Marco's and as previously, the food, service and ambience were perfect. The restaurant was not particularly busy as the hotel had two big weddings on that weekend but this only added to our enjoyment as the team looked after us extremely well, without being rushed. Breakfast (buffet) - a generous quantity of high quality items were available. I would have liked the option to order either fish or porridge but this did not appear to be an option. That said, what I had was very good. We ate from the bar menu on the second day and this plus the added

"Afternoon tea at Marco Pierre White in the hotel"

4
11/08/2018

Had a birthday treat from my brother, afternoon tea at Marco Pierre Whites in Meriden, it was lovely. Choice of 5 different fresh tasty sandwiches, 3 lovely cakes, scones with jam & cream and lovely macaroons so soft chewy and delicious. Had a glass of procecco and nice pot of tea husband had coffee and he enjoyed it. Service was very good a lot of people there all enjoying the afternoon.

"Very very nice hotel!"

5
07/08/2018

If I would have to give stars , I would give 5 stars! Very friendly staff , very clean hotel ! I really enjoy my stay at Best Western plus Manor hotel . Been recommended by a friend and I would recommend it too!

"Lovely stay"

5
06/08/2018

This hotel exceeded our expectations considering the price. Myself and my Husband stay ed for 1 night to attend a Wedding nearby. The room was light and airy and very comfortable. Nice big compfy bed. Overall pleasant stay. Downside, there is no lift.

"Andrew [-]"

2
05/08/2018

Our complaints over our poor service were dealt with by Andrew [-]. He really needs to attend a customer services training course to better his career. His staff clearly follow the lead of their manager in delivering a disappointing experience for the customer. We shall not be visiting here again. Such a shame as I ate at this restaurant 12 months ago and had impeccable service.

"Not very good"

2
29/07/2018

Ok the hotel wasn't to bad. On arrival hotel was good plenty of parking Easy check in. Room was really really hot and I meant hot window only opened about 1 inch and the fan that was in the room was not adequate. When having having shower the tap fell off in my hand.

"Nice hotel, but no A/C, stay clear in the summer"

3
25/07/2018

Meryden is really beautiful, and this hotel is right in the middle of it. The concierge was really professional, efficient and nice, and we were in our room after only a few minutes after arrival. The pictures on the hotels web-site a fair presentation of the hotel, we were not disappointed. However, I do think the hotel should state that they do not have air-conditioning. If your not used to sleeping in 30 degrees centigrade we would not recommend this hotel in the summer. The hotel has free parking, and we were always able to find a spot, but the parking is quite narrow and requires some skill if you have a large car. The garden terraces are very nice. We did not try the restaurant. Taking in to consideration that the facility has no A/C, I do think the value for money is poor.

"Hotel ok"

2
23/07/2018

Hotel ok but the beer was disgusting and they over charge staff was not that helpful either only one good barman in the bottom bar. Think they should think about getting someone in there who knows how to run a good bar and keep there beer to a good standard for the price they charge. Get a better pint in Solihull for a fraction of the price.

"Excellent value Park and Fly deal"

5
22/07/2018

We spent one night here before leaving for our holiday on a flight from Birmingham. The car was safely parked, our room was very comfortable, the staff were polite and friendly and the taxi was on time both ways. Our meal in the Marco Pierre White restaurant was delicious and great value. A wonderful start to our holiday.

"Lovely hotel "

4
20/07/2018

We stayed here overnight before travelling to the Airport and would definitely stay again. The situation of the hotel Is ideal with parking at the back and a taxi service provided to take you to the airport and back. The staff are very friendly and accommodating and nothing was too much trouble for them. The hotel is large and spacious and very clean, the only downside was that there was no air conditioning and we staked during the very hot weather, however there was a fan provided which did help. We ate in the Pierre Marco white restaurant and the food was excellent I would highly recommend this hotel

"No lift or disabled access "

2
13/07/2018

We were dismayed recently to discover that my Dad who has had a stroke couldn't access the function room to attend a rotary club event without navigating a long corridor with heavy fire doors. Can't believe this 4* Hotel doesn't have a lift to the first floor!!

"Ok, no A/C, but still a great stay"

5
12/07/2018

The air conditioning was out on the one night we stayed, but the staff was very apologetic and provided a fan for air movement. This is our new go to hotel when visiting colleagues at Coventry University. It's right on the bus line from BHX and to Coventry or you can Uber. The full breakfast for an additional 10£ was well worth it. My only complaint is that since it's an older hotel, there were few outlets and no USBs. But the bathroom is amazing and the beds were comfortable. If you come prepared for UK electricity you won't even notice...

"Amazing"

5
12/07/2018

This hotel was just the right place for us with our family for a short break to do Cadbury's World and Drayton Manor. The staff are engaging and helpful and most of all friendly. The hotel offers a Marco Pierre Restaurant and the food is incredible and I can honestly say the breakfast was one of te best I've every had. Kay on reception is a star and I couldn't recommend this hotel any higher it's a must if you are visiting the Midlands

"Superb Quality"

5
11/07/2018

An excellent location, near enough to the main routes but sufficiently clear of industry and much of developed areas. A comfortable room, everything catered for, and the food is simply better than superb.

"Pleasantly Suprised"

4
10/07/2018

I never usually stay in this chain but a late booking meant limited choice. I am so glad I did. Good meet and greet, large room, comfy bed, good power shower, good WiFi signal too. The only downside was no lift and the bedrooms was a little dated. Breakfast was good, decent choice of fruit, yogurt,pastries and cooked food too. I would actively look to book this hotel if I am in the area again.

"Rooms are nice, the rest a bit of a letdown"

3
06/07/2018

This is a beautiful hotel and the rooms are nice and comfortable. Unfortunately the housekeeping is a bit erratic (only one set of towels one day, no tea/coffee refill the next), the bar is very expensive! Also it's difficult to get a phone signal anywhere, which is not ideal for a business trip.

"Awful for business travellers"

3
05/07/2018

First approach to the hotel was impressive, grand building with well maintained exterior and parking at both front and rear of the property. The rear also showed a large terraced area with tables and chairs linked with the restaurant. Check in was good with informative staff and the areas inside were clean and simple. A short walk down the hallways to the room and this is where the trouble started. I was on this trip for business and had a few hours to kill the next day so requested a late check out of 2pm so I could work from a comfortable, quiet room (£20 extra). When arriving to the room I tried to make a call to find out there was no mobile phone signal at all. I tried logging onto the complimentary wifi with a lot of messing about I managed to get 1 bar signal - this lasted 5 minutes and then cut out completely. After speaking with reception to be switched to another room with better signal I was told that a) there is no phone signal anywhere in the building (apart from reception where I was standing?) b)there were no rooms available (despite checking online and seeing several rooms still available to be booked and c) that 'wifi should work but sometimes its a bit rubbish down that end of the hotel' Admitting defeat as I wasn't getting anywhere I went back to the room and met a colleague 30 mins later at the hotel restaurant Marco Pierre White's steakhouse - very good food, great service here and actually reasonably priced. No complaints. We tried to go into the bar for a drink post dinner to see the Triumph bar was closed (9.45pm) and went to the local pub instead. I went back to the room and tried to get a good nights sleep - the window would barely open as it was a ground floor room, there was no air conditioning, room was super hot and I could hear the guests TV quite loud next door. Not a great nights rest! Breakfast was good with great quality food, well stocked and good service. I checked out at 10am and asked for the £20 I paid for the late checkout to be refunded as I could not work in the room and so would work from the bar instead (restaurant bar as the Triumph Bar did not open until 3pm!). This was apparently an issue as the room had been held. After a bit of an argument reception proceeded with the refund. I spent the afternoon in the restaurant bar working with good wifi, stepping outside every half hour to make phone calls. Good lunch menu here ... great food but aside from this, if your aim is to work from the hotel then definitely choose elsewhere!

"Beautiful hotel"

5
03/07/2018

I loved this hotel - the staff are extremely helpful and friendly. Evening meal in the Marco Pierre White restaurant was wonderful - my only complaint was that I don't like mushy peas and I was charged extra to change this to garden peas. Breakfast was buffet style with excellent choices and very good - had to wait a little while for someone to take my order for tea though. I had a ground floor room which was next to a lift, which I wouldn't recommend but other than that the room was really nice and comfortable. Would definitely recommend this hotel but avoid ground floor room next to the lift.

"More than I expected"

5
03/07/2018

Well, it was great. Nice and easy off the motorway, plenty of parking, reception effective and pleasant. Picked up a pint and a burger on a special footie offer, tasty. Bedroom good, bed comfortable and good shower. Breakfast was standard fare but hot and in a good environment. Used the hotel as a night before stop over to the airport. Excellent - outward taxi arrived 5 mins ahead of time; inward taxi was a 5 minute wait and in that time I got a text with drivers name, car model and number plate. Great value stay - highly recommend.

"Excellent service, hotel and location"

4
01/07/2018

Lovely setting for the hotel, slight issue with no lifts and on arriving to the room found that the room card didn't work. This was repeated the following day when I tried to go back to ny room after a day out of the hotel. Service in the restaurant was excellent and the bedroom spotless. Hotel was very quiet with no disturbance from other guests. Plenty of choice at breakfast. I would visit again....

"Worst Customer Service Ever!"

1
19/06/2018

Firstly, and in the interest of balance, I should say the hotel itself is nice. The bar and restaurant at least have been recently refurbished. The appalling rating is due to 2 main issues: 1) The main issue: The receptionist lady I spoke to at 9pm on Tues 19th June, provided the worst customer service I have experienced in my 38 years and many dozens of hotel stays... The details are unimportant - suffice to say she was darn rude, and even refused to provide me with her name! Hmmm I wonder why... I do hope the calls are recorded. 2) The staff in the bar and in the restaurant are about 18 or 20 years old. In both locations I ordered a drink not on the menu (vodka martini - it only has 2 ingredients!). In the bar, the young lad was fine and admitted he had no idea what it was. Fine; I'll have a beer then please. In the restaurant, they just looked confused and brought out something completely different. The waiting staff were lovely and just inexperienced, so I didn't want to complain so just drank it. The point is, that if you're going to pitch yourself as a nicer-than-average Marco Pierre White dining venue, best to employ staff that can support that pitch. So in summary, nice place (downstairs at least), with decent restaurant but atrocious reception staff and inexperienced waiting staff. The room itself was ok/average.

"Exceptional Customer Service"

5
18/06/2018

It is very rare to find such exceptional customer service as we have just experienced at the Manor Hotel Meriden. A truly 5-Star experience! Unhesitatingly, the hotel honoured a 5-year old conmitment after a previous visit was curtailed. In the meantime, and unknown to us, the hotel had undergone a significant refurbishment. And what a transformation! Sympathetically re-modelled in a contmepoary style, the understated elegance of the reception area, foyer and restaurant is now equal to that found in many of the UK's top hotels. Simply superb! But the thing that makes the Manor Hotel stand out is the warm but professional and courteous wlecome and service the staff offer to their guests. Our room was immaculately prepared, wonderfully peaceful and had a lovely view over the beautiful front lawns of the hotel. It was hard to believe that we were just a 10 minute drive from the airport! The breakfast in the Marco Pierre-White Restaurant was superbly prepared, with courteous, prompt and helpful service from all the restaurant staff. The decor sinply oozed quality, as did the stylish, contemporary dining furniture and the immaculate linen table cloths and napkins. It was the perfect start to a wondeful weekend and our only regret was that we couldn't stay for more than one night! A special thank you to Julie for ‘making it happen' and to Kay for making everything so special. We can't wait to come back!

"Let down by Best Western yet again!"

1
13/06/2018

When we arrived at the Hotel the car park completely full. After 20-30 minutes of the receptionist walking in and out of the Hotel they ended up moving the General Managers car and we parked in her space. Shouldn't have needed to do this. They allow people to fly and park so this reduces the amount of available spaces which must be an annoyance for hotel guests. Birmingham airport has plenty of parking!!. Next, we were given a twin bedded room without Air conditioning, we booked a standard double with AC. They changed the room to the other side of the Hotel, no offer to bring a key to us or assist with bags. The second was correct but the AC wasn't working, when we called down they said it had tripped out and couldn't be fixed tonight. The receptionist was too quick to respond so I suspect it's been down for some time and this is a common excuse. Next the shower, or should I say dribble because that's all it was. It was almost impossible to regulate the temperature also. Breakfast was included in our rate but to be honest you would be better to head out the Hotel and get a proper breakfast. The breakfast was an average Buffett and drink service was slow. Filter coffee was tasteless and bland. A few bad experiences lately of UK Best Westerns had now pushed us to not book with the brand again, especially after this most recent experience. Attention to detail in a 4 star hotel is everything and this hotel fails on all counts!!

"Just one night"

5
12/06/2018

We used this Hotel for an overnight as we had an early flight next morning. Hotel was smart and clean, bar staff were happy and efficient and everything went very smoothly. Room was a decent size with a very comfortable bed and a roomy bathroom. Our early morning call was delivered by a person and our taxi to the Airport arrived in plenty of time. Car was parked safely and not moved . All in all a good start to an enjoyable holiday would not hesitate to recommend this Hotel.

"Our wonderful wedding day"

5
12/06/2018

Well...... After 2 years in the planning. We finally had our wedding day at the manor in meriden. What an amazing venue we chose to get married. It truly was everything that we had wanted and all the little details were achieved. We had the most amazing day. The food for out wedding breakfast was just beautiful and tested amazing. We had food on the evening too which was very tasty. Your staff are all a credit to you and a wonderful team you have. Our room was beautiful and the bed was so comfy. Breakfast was amazing, the food was delicious and hot. And all our guests who stayed had a pleasant stay. Thank you so much for the most amazing day and the weather made it even more so. Thank you.

"Great business hotel close to NCC"

4
08/06/2018

We stayed at the Manor Hotel for two nights for a business conference at the NCC. We booked 4 Rooms. Our welcome and warm and efficient. Our room was located along the corridor past the restaurant. There is an open courtyard to the rear of the restaurant and some of the rooms overlooked this. The rooms upstairs had Juliet balconies. We were on the ground floor so the room was quiet. The complimentary products were great quality. Gilcrest and Soames, the same ones as 5 star hotels I've stayed in. There is a Marco Pierre White branded restaurant on site and for a chain we were highly satisfied with our delicious meals. The waiting staff were excellent, friendly Bd knowledgeable. Special thanks go to Jack, young fellow on the front desk. He went above the call of duty sourcing some cigarette papers for a colleague. We were very impressed with this hotel and would not hesitate on staying again.

"Breakfast service"

5
08/06/2018

Excellent food items choice, cooked fresh in front of you to your like and friendly staff. Will recommend to friends and family. Will be back soon when next travel to birmingham. Front of hotel very nice kept and elegant

"Comfortable & Convenient"

5
05/06/2018

My husband and I stayed here when we went to a concert at the Genting Arena (which is just a short taxi ride away). Staff on Reception were very welcoming - in fact all of the staff we encountered on the bar, in the restaurant, etc. were extremely friendly and helpful. Room was very comfortable and the breakfast was amazing. Nice bar also...

"Lovely hotel"

4
02/06/2018

We stayed here as part of a coach trip. The hotel is in lovely grounds and is very nice inside. Rooms are lovely and a fan in the room came in handy. Staff were all great but not too impressed with the choice of evening meals. Breakfast was a good choice but don't know why some days you got a pot of tea and other days you just got a cup of tea. Bar staff all very pleasant too. Communal areas are lovely. Overall a lovely clean hotel and good staff.

"Good Hotel near Birmingham NEC"

4
01/06/2018

Good hotel at s reasonable rate. Stayed overnight whilst visiting Birmingham NEC which is a ten minute drive away. Hotel is in a residential superb and would appear to cater for Birmingham Airport and NEC clients.

"Tidy"

4
29/05/2018

Visited with my wife . Good welcome , hotel smartly presented , fresh paint and nice furnishings . Wifi worked well . Gardens well kept and seating area at front and in courtyard at the rear. Room was a good size with BIG tv. Bed comfy, we even had bathrobes, nice touch . We only had breakfast, plenty to choose from ,service good and decor very good . Only downside , no aircon in rooms , so can get hot

"Great value and very nice indeed"

5
28/05/2018

I have stayed at this hotel now a couple of times and represents excellent value situated not very far from NEC and Birmingham Airport Great restaurant and bar and feels very posh. The staff are excellent anday there is a great bar there

"A lovely weekend at Warwick and real customer service!"

5
27/05/2018

We stayed at the hotel last night (26/05/18). The room was beautiful, clean - the reception welcome was excellent, unfortunately there was a problem with the toilet where it would not flush. This could not be helped and we were upgraded to an executive room immediately. Great service - lovely atmosphere - lovely breakfast! We would go back tomorrow given the chance!

"Good stay"

4
25/05/2018

I stayed at the hotel as is close to the NEC and we were going to the Baby Show the next day. Still a 10 minute drive away as I thought would be walking distance. Hotel nice and clean and was a good sized room. Breakfast was good and I would happily stay again.

"Disturbed nights sleep, unhelpful/rude senior staff"

2
15/05/2018

Stayed for 2 nights, first night no problem but on the 2nd night smokers from a function gathered outside the hotel and near many rooms. I waited till after midnight to ask reception tif they could move elsewhere. 2 more calls and still the disturbance continued past 1.30am. On complaining in the morning, the Duty manager said she was expecting me to complain. I had to push hard to get some compensation and once she agreed she became very off hand and rude. I was there on business and so a disturbed night was not great and neither were the 2 senior members of staff that we came into contact with. The junior staff we met were friendly though hence a rating of 2 and not 1.

"Break away from the kids :-)"

5
13/05/2018

me and the hubby have just got back from treating ourselves to a break in the country, the Manor didn't disappoint. There was some sort of ladies function going on all weekend which was very noisy but it didn't really impact our stay, though i did hear other guests complain about noise. Our room was so lovely, it had a sofa and was a massive room. it had everything you would need and was very clean.The view weren't great though, just a fence, so a bit boring, But on our arrival we spoke to one of the housekeeping maids and mentioned we were away for the hubbys birthday and when we returned to our room that evening we found a couple of mini bubblies, chocolates and a birthday card from the housekeeping team, it was very a kind gesture. on sunday morning we asked reception for a later check out so we could have a lie in and the lady on reception said it was no problem at all, other hotels we have stayed in have always charged for that. breakfast was so nice, lots of choice, but it was very busy and had to wait for a table, but this was nothing overall.We didn't eat in the restraint at night but it looks very swish.we will defiantly try the food at night when we go back there. very enjoyable stay.

"three night stay visiting family in Birmingham, this hotel was perfectly situated just off the M42"

4
10/05/2018

A quite impressive building with lovely landscaped gardens, a large and much used car park which is popular with users of the nearby Airport. Check in was good, room a little small as we had booked an executive room, bar and restaurant fine and a good breakfast in the mornings. Menu a little restrictive if you are not a steak eater.

"Comfortable, Friendly, Good Value"

5
09/05/2018

Staff are friendly and helpful and my room was comfortable. Best Western Meriden Manor Hotel offers good access to the NEC and Birmingham International Airport at a more affordable rate than many other hotels in the area. I was delighted to find a Gideon Bible in the room,

"weekend stay"

5
09/05/2018

Arriving at the hotel it looked impressive, the landscaping was on a par with some mansions! The greeting at reception was warm and friendly and the check in was hassle free. The room was clean, and a bit larger than some we have stayed. Having said that it was an accessible room, it was nice to have a bath in there as well (not every disabled person needs a wet room! although I understand why some do). In all it was one of the better rooms we have stayed in so we were very pleased. The layout of the hotel at the front hides some of the fact it is quite large but it all seemed well kept. This included the restaurant which was laid out nicely. We ate breakfast in there and it was very nice, it being a hot buffet breakfast helped and most items were still warm unlike some we have had. So, all in all, we were impressed with it and one little issue was the room safe, it had been closed by the previous thoughtless visitors but this was dealt with almost immediately which brings me to one last thing. Jack on the front desk was so helpful and pleasant, Best Western have a diamond there. He represented the company with all of the required professionalism without being stuffy about it. Well done! A very nice stay and we hope to be back.

"Great hotel with top notch staff"

5
08/05/2018

We stayed at this hotel mostly because they accept dogs which is a major plus as unfortunately not many hotels do. On arrival we were greeted by the reception manager (I believe named Kay) who was fantastic and fussed over our miniature poodle and made a great first impression for the hotel. We stayed in an executive room (although we weren't too sure if we were actually in one as the room looked similar to a standard) the room was very clean and had two lovely sash windows opening up onto a courtyard. Unfortunately we had an issue using the hotels preferred taxi company who upon arrival quite rudely refused to take us with our dog despite their policy to allow dogs. This is where the Operations manager Julie stepped in and did a fantastic job trying to resolve the issue. She contacted the taxi firm and personally messaged me later on the night to let me know our return trip back to the hotel should be fine. Unfortunately we tried calling the taxi firm multiple times but nobody answered so we had to use an alternative taxi company. Would definitely recommend this hotel, especially for pet owners and would like to thank Julie and her staff who are a credit to the hotel. Matilda (our poodle) also says thanks!

"Wonderful place - excellent staff"

5
06/05/2018

My Wife and I booked this hotel because of the Park & Fly option. Based upon what we paid we did not expect much.....what a nice surprise we had. From the time we drove into the car park we were very impressed. The room was excellent but what really impressed us was the staff - everyone was so efficient and pleasant. I would like to say a special thank you to Kay and Jack - what great ambassadors for Best Western! Cannot wait to find a reason to stay here again. Graham & Mandy Cook

"Airport overnight stop"

4
01/05/2018

This place looks real nice, shame we only used it to sleep due to an early morning flight. The room was very comfy, although very cold due to the heating not working. The receptionist did offer to bring to our room a heater if we wanted. complimentary tea and coffee with ginger nut biscuit was welcomed. Would use again!

"Overnight stay"

5
30/04/2018

Super hotel, very helpful staff and good breakfast. It was a business trip and I was a bit in and out but the staff were very obliging and happy to assist. The front of house were excellent. I had an issue with an open window when I arrived but they dealt with this quickly and effectively. I would certainly recommend this hotel

"Hotel with airport parking"

4
30/04/2018

I've stayed at this hotel a number of times when flying out from Birmingham airport can't fault it. The staff, rooms airport transfers first rate. This time thought we had a meal in what I believe is a relatively new Marco Pierre White Steakhouse. My advice to anyone thinking of doing the same is think again, if my experience was anything to go by I found the food at best mediocre, most definitely overpriced with a 10% service charge included. I have no doubt the service charge was included somewhere on the menu but certainly not very prominently. I work hard for my money, I'm sure you do too as such I expect value for my money. Based on my most recent experience the restaurant certainly didn't provide this.

"Afternoon tea"

5
29/04/2018

Brilliant afternoon for family get together for sixteen. Staff very welcoming and patient. Excellent quality tea which everyone invited commented on. Staff went out of the way to make this a special afternoon tea to celebrate a sixtieth birthday , nothing was too much for them. Many of family who lived locally said they would certainly recommend to friends. We had previously visited as a couple to try out the tea before booking and we found it excellent , hence the booking for this family occasion. Thank you to all the staff.

"Very pleasant stay"

4
29/04/2018

Lovely setting and grounds. Clean, bright and comfortable. Friendly and welcoming staff and good sound proofing so you can get a decent night's sleep without clomping shoes in the corridoors and slamming doors. Great breakfast buffet bar. Only downer was the in-house Wi-Fi was unusable in my room and the hotel's location was in a dead spot for my network provider so my mobile was also unusable in my room. Connectivity is now essential especially for business travellers and for that reason I can't give top marks.

"overnight stay for AGM"

5
25/04/2018

lovely hotel with staff to match. Guillame and Jack answered all our questions. i had wrongly booked a twin room, altered with a smile to a double room. wifi a bit iffy rather than wiffi in first room... no matter.. they moved us .. again with a smile. the place is modern and clean .. restaurant staff are happy to help and well mannered. the food is excellent, if slightly on the dear side. (there was also a 10% "service charge" added without being asked for which was the only downside.. maybe it said it on the menu but i missed it) we left before receiving our invoice but a phone call was enough to get it emailed i am hoping our AGM is here again next year!

"Comfy tasteful rooms."

5
25/04/2018

This was the second time we have stayed here, Jack on reception recognised us even though it was some time since we last stayed. The rooms are very comfortable, tastefully decorated and the beds are sooooo comfy....Breakfast is a buffet affair, however, very tasty, hot and fresh...plenty of choice and as much as you like!!!

"Brilliant for a pre- flight overnight stay and parking."

5
24/04/2018

Stayed overnight prior to an early flight from Birmingham airport. Reception really efficient and helpful, parking at rear of hotel and you leave your car where it is for the duration, so no risk of misuse. Taxi to and from airport included in package. Rooms are comfortable and well equipped. Advise booking the dinner package, currently £25 pp for 3 courses, served in the Marco Pierre White restaurant where the food and service are first class. Bars are comfy and drinks are not over-priced. Highly recommended.

"Service with a smile"

5
23/04/2018

I have stayed in many Best Western Hotels be it work or pleasure and will confidently say this is the Best one to date. Staff are very friendly & helpful, Stayed in double room , comfortable bed & extra pillows, plenty of storage room for luggage with comfy chairs to relax. Vast selection available for breakfast. Well done guys

"Good and not so good!"

4
18/04/2018

Arrived and booked in okay. Taxi booked for airport early next day. Room clean, bed large and comfy. Had a meal in the Marco Pierre Restaurant. The food was okay, but not good value for money. The update restaurant isn't good value for money, and they add a 10% service charge too. The previous restaurant was much better, good hearty meals, good value for money. Eat elsewhere in the area, there are pubs close by, that offer much better value! Stayed here again on our return from holiday, and they had no note of our booking!! Despite this being confirmed. Luckily I had the letter confirming 2 nights stay and we were allocated a room on the first floor. As we had arrived at 6.30am we were in need of some sleep after a long flight. Sadly this was not forthcoming due to inconsiderate guests,and the housekeeping staff chattering and laughing outside our room, despite the Do Not Disturb Sign being put out. I did complain to reception and got an apology, but didn't really help. Had I spoken to the housekeeping staff i would have been very rude, as i was severely tired and would probably have said too much. We have stayed at this hotel before and its very handy for the airport. We had to pay for 2 nights due to the early flight arrival and I think it would have been better if we could just have paid a bit extra to check in early. They knew we were arriving early, but no staff to check us in. Fortunately a lady was there to pick up her son from the night shift so she checked us is. Also put a test payment through on my card, which I was not informed about for £100. Not impressed with being woken up when they say you will be left in peace, neither with guests constantly banging room doors!!

"Pre Holiday Stay"

4
17/04/2018

Stayed for one night before flying from Birmingham Airport. Enjoyed a really good evening meal in the restaurant, and the pre paid taxi transfers were very efficient both ways. Would definitely stay again when flying from Birmingham.

"MOTORCYCLE MUSEUM BIRTHDAY TREAT WEEKEND"

5
17/04/2018

Stayed here Friday and Saturday night for a birthday treat to Motorcycle Museum. Really nice hotel but what made it for us are the staff. Everyone was very friendly, courteous and helpful. Room was very clean and comfortable. Breakfast excellent. Marco Pierre White dinner on Saturday evening was a treat and absolutely delicious but wouldn't be able to afford to eat there every evening lol! One little suggestion is that as a partner of the motorcycle museum we had thought the Triumph bar would have had lots of Triumph memorabilia as the hotel is on the site of the old Triumph factor.That was our only disappointment about our whole weekend and maybe something you could think about, especially as we would love to bring friends on our next trip.

"Not bad at all"

4
16/04/2018

Nice hotel, clean rooms, helpful staff, ample parking. Take note - our booking didn't include breakfast as we wasn't sure of our plans. We were told at check-in that we could decided the next day, breakfast is £10 p/p. We decided to have breakfast, paid at the restaurant and they tried to charge us £15 p/p and was told its only £10 if you book the day before. In the end everyone was helpful enough and this was the only slight negative of a very nice hotel. We were charged £10 p/p in the end ??

"Nice hotel, friendly staff,Close to NEC"

5
10/04/2018

I stay at this hotel each time I attend the NEC for gaming events which is 2/3 times a year. It is very comfortable and set in a nice area. The staff are polite and friendly and the restaurant/bar is very nice. I always look forward to my stays here :)

"Ok accommodation, pricey restaurant "

4
10/04/2018

Perfectly adequate hotel for a short stay. Restaurant too pricey for a family visit. Ok for a grown up treat, but not value for money when eating with children who unfortunately opted for the choices on the adult menu instead of the considerably cheaper children's menu! Drinks were expensive. About £7 for a G&T or glass of wine. Breakfast was ok, not the best I've ever had in a hotel but certainly not the worst. The room was fine - draughty windows but an electric fan heater had been left on in the room and it was definitely warm enough. We slept really well, but family in the other end of the hotel were disturbed by noise in the corridor and adjacent rooms. Taxi cost £12 average to get to the nec which wasn't ideal for us - costs soon mounted up. Stay here if you have your own transport and if you want to keep costs down consider eating elsewhere.

"A great option for those in transit through Birmingham Airport"

4
07/04/2018

As we had an early flight from Birmingham we decided to drive up the night before and take advantage of the “park and stay” package offered by the hotel. We were courteously received by reception staff who briefed us on parking arrangements (on site at the rear of the hotel) and transfer arrangements. Our room was clean, comfortable and well equipped. After a good night's sleep we were down to reception where the taxi booked by the hotel was waiting and we had a short trip to the airport. On our return the arrangements worked efficiently to return us to the hotel and our car. Nine days Parking, a comfortable overnight stay and taxi transfers all for less than we have sometimes paid just for Parking. It is an arrangement we shall certainly consider in future when flying out of Birmingham.

"Great location. Good hotel. "

4
04/04/2018

Stayed here for a couple of days to visit the Genting arena and go into Birmingham. Overall a well run hotel.Good sized rooms nice sized bathroom which was kept clean, Nice hot shower, plenty of parking, check in was quick and helpful, couple of nice bars but we didn't try the restaurant as we thought it was a little overpriced. Only complaint would be that after paying for breakfast we came down the next day for breakfast and had our name and room ticked off. ( We did have it pointed out at reception that we should keep the receipt on us as sometimes it's not communicated to staff at breakfast who has paid and who hasn't) glad we had it with us as during breakfast a staff member came over to ask us if we had paid. Not very discretely and in front of other guests. Was quite upsetting for my wife and if this is a problem they have regularly it's probably a good idea to get it sorted. We mentioned it when checking out and reception handled the problem very well. Apart from this one incident I would return and enjoy the facilities and location again.

"Evening meal, bed & breakfast"

4
02/04/2018

Meal in Marco Pierre White restaurant very good. Room very spacious and comfortable. House keeping not up to scratch. Room was for 2 people. Had to ask for second robe, also for milk for drinks and biscuits. 1 tissue in the bathroom. Apart from the attention to the minor though less important details a enjoyable stay.

"Quiet break away"

4
01/04/2018

My girlfriend and I stayed on Tuesday for 2 nights before the bank holiday rush, we were both really impressed. The hotel looked lovely from the outside and even better on the inside. Check in was fast and the receptionist was friendly. We got to our room which was on the second floor I think, it was lovely and a good size. The bed was comfy and the pillows were huge which you don't see alot. The room was very clean and smelt really fresh, my girlfriend is a cleaner so she checks cleanliness everywhere we go. We even had bath robes and slippers in the wardrobe which was a nice touch. Breakfast was nice it was a buffet so there was a lot of choice. All the staff were very friendly and we would love to come back again.

"No longer for us"

3
29/03/2018

My wife and I have stayed at this hotel 7 times usually once a year we go to musicals in Birmingham ideal location for this last year they were refurbishing the resturaunt so we didn't know what to expect bedrooms very good no change there staff ok all very friendly this is now a Marco P White restaurant open to non residents food not to our liking all Grills loads of steaks with a £10 supplement (no thanks) chips and tomatoes I could get this 400 yards up the road at a much cheaper price also you had to pay for vegetables as another extra that's enough about dinner wait for breakfast first morning help yourself breakfast which was only luke warm so on the second morning I decided to have 2 poached eggs cant spoil that I thought you guest it they came again luke warm so sent them back second attempt was much worse both eggs were hardly cooked so I gave up and had beans on toast so after 6 really nice breaks at this hotel we shall have to look elsewhere in the future very disappointed with the w/end

"The renovation is surface deep"

2
29/03/2018

We have been visiting this hotel for 3 years with work as it is very well situated for the NEC, whilst being in a very pretty part of a village setting. This hotel claims to be a 4* rating, and is a Best Western Plus. Therefore, my review is based on that fact. Since our last visit a year ago, they have carried out a beautiful renovation to the reception area, Triumph bar (which now looks stunning, and has a lovely relaxed feel to it......until a chavvy style DJ starts upstairs on a Saturday night!) and the restaurant area. However, and I appreciate that a lot of investment is needed to upgrade a whole hotel, but the rooms do not feel like they currently justify the ‘Plus' status. I had a terrible first night's sleep as the mattress was extremely hard and bumpy. As we were staying another 2 nights, I asked reception if I could have a second quilt to lie on. The lady made a note of my request and said they would try to find a softer mattress. However, that night I was left with the same mattress, but also no extra quilt. I appreciate they may not have had either of these available, but I also had no note / phone call to inform me of this out of courtesy. On the final night, after a 2nd poor night's sleep, I asked again, and housekeeping did come up to my room with a single quilt, which was much appreciated. I must say at this point that the man who did come up was excellent, and had been helpful in general throughout our stay. There were other poor areas to the quality and service of our stay. Mine and a colleagues coffee hadn't been replaced.....yes we could've called reception to rectify this but we were paying for a service and shouldn't have to. Another colleagues dirty cups were left in his room throughout all 4 days. On my final night, having been working at the NEC all day, I decided to run a bath......to find that, in a 4* Best Western Plus, the plug didn't actually fit so the water simply ran away and a bath was impossible. How expensive is a new basic plug that actually fits??? Finally, on check out, just to finish off a generally poor stay, the receptionist tried charging me £36.80 for ‘drinks at the bar'. Now, I am of the understanding that in order to set up a tab, you have to swipe a card and provide a signature......of which I did neither. When I challenged this she then checked the documents, and there was no actual evidence of drinks being assigned to my room. I received no apology. Now, if this is a crafty move by the hotel, or an error with their computer system, it is very poor for a hotel of this supposed standard. It is a shame to see the service in decline and the ‘easy to rectify' issues with the rooms as we have not really had any issues with the hotel over previous years.

"Perfect one night stay"

5
26/03/2018

We stayed here for 1 night last week & really enjoyed our stay. In fact we wish we had stayed longer. It was far better than the hotel we went on to. Our room was lovely & quiet & the bed very comfortable. In fact we had the best night's sleep we'd had for ages. We were on bed & breakfast but ate our evening meal in the onsite restaurant. The food was very good & about the same price as most high street chains but of better quality. The hotel seemed quite full but that didn't have any affect on the service we received whilst there. The breakfast is buffet style which might not suit everyone but there was plenty of choice & we were satisfied enough. A better choice of coffees might have improved our breakfast but all in all it was good. If we are in the area again we will definitely be staying here.

"Always a pleasure"

4
26/03/2018

Stayed many times which tells its own story. Definitely worth being separate from those hotels immediately adjacent to NEC. This is five minutes up the road but a world apart - peace and tranquitity in a sea of downmarket corporate dross elsewhere. Rooms a good size, staff (may be too few in number at reception) always pleasant. Carparking free for guests.

"Not a great venue for a good nights sleep"

2
25/03/2018

I stayed here on Friday night, arrived just before 11pm and check was quick and easy. The room was on the 2nd floor which was a bit of a trek with a suitcase up two flights of stairs but doable, not sure it would be so easy if you were staying longer with more luggage as it was a narrow second stair case with a series of heavy fire doors which would be a challenge with cases. The foyer and bar areas have clearly been modernised and look nice, however, the hotel rooms have not been redone. The residential area is a bit like stepping back in time by comparison. When I opened the room door the first thing I noticed was a really loud whirring/humming noise coming from outside when I looked out of the window I saw that the room was next to the back of the kitchen and there was a huge chimney/extractor from the kitchen that was making the noise. The room had old single glazed sash windows so even with the window shut the noise was still prevalent. This was not helped by the fact that the room had a small electric radiator in one corner that was on full blast so the room was really hot. Therefore, it was either the heat or the noise depending on whether the window was open or shut. I tried to get a drink from the bar at 11pm, just after I had checked in to find that it was shut, I have stayed in many hotels and I was amazed to find a residents bar that has its doors locked by 11 on a Friday evening. The bathroom in the room was not the cleanest, there were hairs in the bath, around the toilet was dusty and the cups in the bathroom all had some sort of white residue in the bottom of each one. On the plus side, the tea and coffee facilities were good and it was nice to see a clean, not rusty kettle! I was fortunate enough to have a later start on Saturday morning however, a brief lie was not an option as housekeeping were hoovering the corridor outside the room at 8:30am, I appreciate this has to be done at some point but I cannot have been the only person who did not relish this as a wakeup call! I was seated quickly for breakfast and the food I had was good quality, however, it was clearly very busy and there were lots of things that had either run out or there were only a few sad specimens left, for example sausages and milk. The staff were replenishing but this left people waiting in the very small buffet area, which is really not big enough for people to stand around in and not be in the way. In all, the room and the quality of sleep for £80 a night were not great, I could have had a better sleep in a better quality room for less money at a Premier Inn.

"Perfect for a Genting trip!"

5
22/03/2018

What a lovely place! Stayed for one night for a concert at the Genting arena. Needed somewhere close to Genting, and safe enough for my 14 year old step daughter to have her own room, staying next to our room. This place ticked all boxes. Hotel itself is lovely, Pierre White bar feels a bit special (amazing Pinot Grigio), all staff super friendly, lovely clean room, fab shower, super comfy bed. Will definitely stay here if airport hotel was needed as well as for future concerts. Village felt safe too, which is always a winner.

"Overall Very Nice"

5
22/03/2018

Well located hotel. Looks wonderful from the outside. Bedrooms are good enough. Mine was a bit dated but nothing wrong, clean, tidy & lots of space. The lobby has had some work done and it shows. New restaurant is very good I enjoyed two meals and would recommend if you are staying in the area.

"Once again a warm welcome"

5
22/03/2018

This was or 3rd or 4th visit to this hotel and we were again met with a warm, friendly welcome. Front of house led by Kay are excellent, Martin kindly helped us in with all our bags as we were here for 5 nights and the room was good. The new MPW restaurant was excellent and a very welcome addition and the newly opened Triumph Bar was a haven. All of the young waiting staff have been trained to a very high standard and all requests were met with a smile. We will be back again next year,

"Need to get prices sorted"

2
21/03/2018

Just contacted the hotel and to ask to book a number of rooms 'Stay and park package' for August 2018 - only 4 months away! I have tried booking the Premier Inn -stay/park but they are already fully booked. The staff were very polite but said " the prices are not out yet, phone back in a couple of months" Please....the rest of Birmingham is fully booked- we wanted three rooms,you will lose business!

"Fabulous Staff"

5
20/03/2018

During my stay, some of the staff that I had the pleasure of meeting were absolutely fantastic! Rachel was lovely. Jordan made one of the nicest Pornstar Martinis I have ever had. Jack the Bar supervisor was friendly and very good at his job, but the cream of the crop was by far, William. He was a fabulous server, his recommendations were top notch, he was funny, approachable and all in all a wonderful person. 19/10 for Will!

"Helpful staff"

3
14/03/2018

We stayed at the Best Western Plus Manor Hotel during the week of Crufts. If you are visiting the NEC for whatever reason then this hotel is ideally located. We booked well in advance so got quite a decent deal. The room was quite large which was handy as we were there for 6 nights. It was a bit dusty, specifically when we put a suitcase on top of the wardrobe (it wasn't very high) and a shower of dust blew round the room - obviously not been cleaned for a very long time. The room was a bit dark but all hotel rooms are and we were at the end of a corridor, near an exit door which seemed to be permanently open, which I wasn't keen on. Because it was Crufts there were a few dogs in the hotel so there was some barking during the evening and lots of doggy walks around the grounds (so I hope everyone had their poo bags). The car park was a bit of a nightmare, noone seemed to be able to park in a straight line or in their box. One of the main reasons for picking this hotel was because it advertised room service and as we were exhibiting we were planning on room service to get dinner over with quickly. However when we arrived in the room I saw the room service menu only provided pizza or sandwiches, so wasn't ideally and wasn't really what we wanted. So good location for NEC, nice helpful staff - that's the positives.

"disappointing... and expensive!"

3
12/03/2018

We had two nights away for Crufts at the NEC, first night away spent at the Holiday Inn Express in Tamworth @ £79 for a double room with breakfast. Perfect, clean, all you can eat buffet breakfast. Second night at The Manor @ £160 for a twin room. Mouldy shower curtain, drawer knob missing, loose bathroom tap etc...... but we're only there for one night, so it'll be fine. Checked in at around 7.15pm, bar had stopped serving food, Restaurant was fully booked until 9pm - even though we could see there were about 6 people in there and numerous empty tables. so we ordered room service. Two vegetarian lasagne with salad - arrived with no salad. OK. it'll do us until the morning. So we went for breakfast to be told it is not included! are you kidding me? £160 for a room for the night with broken bits and the breakfast is extra? No thank you, we'll call somewhere on our way to the NEC. Needless to say, when we checked out, we weren't asked if everything had been ok (I think they must get sick of negative responses, so they don't bother to ask anymore). It has potential - but definitely not a four star hotel, and we won't be going back.

"Overnight stay prior to Crufts."

5
12/03/2018

My daughter booked this up for me as a surprise for Xmas, so had been looking forward to it. We arrived and checked in pretty quickly considering it was a very busy weekend for them, as Crufts was also taking place. We stayed on the night of 10th March, as we were attending Gundog day on the Sunday. We went up to our room, but there had been a bit of a mix up, as my daughter had booked a family room, and on entering the room only the double bed was made up. She rang down to reception, and they apologised and issued another room to us which was already made up as required. The room was lovely and clean, and the whole hotel smelled fresh and clean. My only little niggles would be that there were a few long human hairs on the bathroom floor, the toilet roll fixture was loose, and there were a couple of what looked like sticky fixture pads in the bathroom that didn't have a function. Also, lack of a toilet brush. We had a very comfortable night, and although there were a few canine visitors, we only heard a few barks. We were up early for our breakfast which again was really well organised, and set us up well for a long day of dog watching.

"They lost my pillow!!"

2
10/03/2018

Honestly I was very disappointed with my 1 night stay here, with poor reception attendance we were left waiting what seemed like an eternity to even check in, however brownies helped me battle through that tough time. Upon arriving in the room there were stains on the bed sheets and suspicious marks on the bathroom window, we were disgusted by this and definitely not impressed... Knowing we only booked the room as a stop of over night for our journey we shrugged it off and continued on into the night evaluating our best western experience. I had my own pillow with me in the car and though trying the 'premium' pillows the hotel offered, nothing quite beats your own, so I brought mine in from the car and had a pleasant snooze throughout the night (avoiding the weird stain of course) Breakfast I have to admit was amazing, a fat cooked breakfast in the morning with an array of patisseries really tingled the tastebuds 10/10. Yet upon checking out and departing the hotel I had realised my pillow was no longer with us in the car (my own mistake admittedly) I quickly rushed into action and rang the hotel explaining my fatal error - the lady whom I spoke to was very kind and confirmed my pillow had been found and had been kept safe for me to pick up, I asked how long they would keep the lost property for and she replied '3 months' This being a regular trip for me I decided to pop back when I was next passing which was confirmed over the phone not to be an issue. Less than a month later i arrived to collect my pillow - However after speaking to the small man at the front desk and sneaking in as many brownies as I could without him noticing, he notified me of the absence of ANY RECORD OF MY PILLOW! I explained the course of events that led me to this moment and after writing several bits of useless information down on a scrap of paper (very professional) he gave me a number to call, I asked what the possible outcomes were one of which was a reimbursement for my pillow - that number the offered by the way was the same one I called before...brilliant!... After further inspection they denied having any affiliation with my BELOVED PILLOW and refused to offer any solution other than a weak and petty 'Im really sorry' sounding as if she was being forced to say it at gun point. I would like to take matters further in regards to my pillow being lost due to the fact it cost me over 60 POUNDS STERLING! Overall this hotel is in a poor location with a dead atmosphere - I would not recommend this place to anyone due to the fact the staff don't seem to care, however compliments to all the kitchen staff you do a banging breakfast xx

"Lovely hotel "

5
07/03/2018

Stayed here ahead of our flight from Birmingham airport. We stayed 1 night here and left our car there whilst we were on holiday. Lovely hotel. Nice room and our early morning wake up call was on time. The evening we stayed we ate in the newly refurbished restaurant and it was lovely. The food and the service. Would definitely stay here again

"Pleasure to stay"

5
07/03/2018

Our room was excellent. It was clean and comfortable. There was no noise around so good for sleeping. Coffee and tea in the room was good. We had a very enjoyable breakfast both mornings. Full English, continental or just basic cereals were available.

"A souless place in the middle of nowhere"

1
05/03/2018

We stayed at this hotel for three nightss in early March. In spite of it having more than 100 rooms, there was absolutely nothing to do. No pool, no exercise room, no newspapers, no nothing! The restaurant was decent if you think paying an extra 8 gbp for olives and bread makes any sense. No music in the lounge. There was fortunately wifi and TV but this hotel was a major disappointment and the wait staff was for the most part pretty dense and not helpful. We will not be coming back...ever!

"Good hotel, nice rooms OK(ish) restaurant"

4
04/03/2018

I've stayed here a few times when working at exhibitions at the NEC. The hotel itself is nice, excellent rooms and clean, really cant fault it The hotel restaurant was OK. I probably wouldn't choose to eat here, but work were paying! A little expensive for what you get, but if you are just after a decent hotel room then I would say go for it.

"Ultimate comfort and great food"

5
03/03/2018

We stayed 2 nights for a show at the NEC. The hotel is 5 miles away and easy to find with parking. and is in a small village/town. Not much around but you don't need it as you can eat at the Marco Pierre White Grill house or at the bar, both in the hotel. .Quite a grand building well back from the road so nice and quiet. The rooms was very spacious and immaculately clean with all facilities. Lovely big bathroom with bath and shower. The bed was very comfortable, The staff were delightful and couldn't do enough to help. Eating at the steakhouse was not overly cheap but not extortionate and the food was, as you might expect, fabulous. The bar meal menu was more limited but the food was also very good..A nice bar and an big outside seating area with tidy tables chairs ,umbrellas and heaters - for those who smoke , this was very satisfactory. Made our weekend at the show a bit of a treat with a bit of luxury.

"Perfect for parking and Birmingham Airport"

5
27/02/2018

We stayed one night with dinner at Marco Pier Whites restaurant plus three days parking and everything was perfect. Excellent receptionist, nice room and lovely dinner. We then had taxi waiting for us in the morning to take us the 10 minutes or so to the airport. Upon arrival back we rang the taxi co in arrivals and the driver was there within 5 minutes to take us back to the hotel and car. All in all an excellent experience.

"Night away"

5
26/02/2018

Lovely night away. Quiet hotel with lovely rooms, much bigger than what we expected it to be. There is a Marco Pierre Whites Bar and Grill restaurant in the hotel but best to book in advance to avoid disappointment. Would return to this hotel again for a night away. Don't know what it would be like in the wedding season though.

"Nice hotel, shame about the food"

3
26/02/2018

We were given a Groupon Voucher for a Lunch for 2 and duly booked a table. On arrival, both of the large car parks were full to capacity so it was immediately apparent that the hotel was very busy. What we didn't bargain for were the inordinate delays in being served. My Eggs Benedict were cold and the Hollandaise was exceedingly thin and almost watery, and I've never seen Wiltshire Ham produced in circular slices. My wife chose the Baked Camembert which was OK but short on the bread to accompany it. My Roasted Lamb Rump (not very hot) came garnished with brown peas and pickled silverskin onions which were advertised as Petit Pois a la Francaise. My wife wanted the Steak and Ale Pie but the waitress confirmed that the crust was delivered floating on top of the meat. She therefore chose the Fish Pie which was very shallow; more potato than fish and devoid of any moisture. For the prices charged, surely they could have managed a little cheese sauce. We ordered coffees on the proviso that we didn't have to wait as long for them as we had for everything else. The best part of the meal was the little chocolate brownie that accompanied the coffees. It is difficult to imagine that Marco Pierre White would want his name to be associated with such standards.

"Quick stop over."

3
26/02/2018

This is an ok hotel,clean rooms and reception staff nice, lots of parking, but busy, hot room so didn't sleep well and window that wouldn't open, breakfast was nice but wouldn't want to spend more than one night here.

"Afternoon Tea at Marco Pierre White's"

5
25/02/2018

I booked this for my friend's birthday and we weren't disappointed. The sandwiches and cakes served were absolutely delicious and the staff friendly and welcoming. The only remark from me is that we could have been offered a choice of teas but no big deall. Delightful treat.

"Convenient for NEC"

4
21/02/2018

We stayed here as were were attending a trade show at the NEC, it's only 7-8 minutes drive to the main car parks so very convenient. The hotel was clean and very welcoming, the service was excellent and the folks on reception were extremely efficient and friendly. Car parking was free unlike some (most) hotels near the NEC so that was a bonus. The room was large and well laid out, it had a safe for any valuables, the wi-fi signal was strong and reliable. The only thing that let it down room wise was the heating, or lack if it. There was a portable heater which did a decent enough job of warming the room but having read back through a number of reviews here it seems this issue has been going on for sometime, I find it a kind of surprising that it has not been sorted out yet. On a more positive note the buffet breakfast was tasty and well cooked with plenty of choice. There was the traditional English as well as croissants and a good range of cereals. There is a Marco Pierre-White Steakhouse and grill onsite. It is a little pricey but the quality of the food is exceptional and the service is excellent . If only the heating was working It would have been 5 out of 5.

"Get Away!!!!"

5
18/02/2018

Me and my husband decided we needed abit of time alone so we booked a room and hey presto we were there! Reception was most helpful and really friendly! Room was clean and spacious, We went to Marco Pierre White bar and enjoyed a few drinks then carried on to have a meal there, We had a brilliant stay !

"Love me Tender package "

5
18/02/2018

We stayed the weekend after Valentine's and booked the Love me Tender package Which was a very good offer. The hotel was clean with friendly staff welcoming and efficient. Will be looking out for more of these offers to visit again ??

"Wedding Fayre"

1
17/02/2018

I am extremely unhappy with this so called venue! Me and my friend went to look at this as a potential venue for her wedding. Only to be greeted by a person that had no idea about the weddings there, when asked is there any chance we may see another bride we got told no we will keep you down here out of the way! My friend walked away very upset! They have said they would call is about this 2 weeks later nothing! - will definitely not be telling people to go there rude staff! No customer service!

"Fabulous Party Venue"

5
13/02/2018

Hosted a birthday celebration in January 2018 and Jessica Hudson and the conference team could not have been more attentive. Beautiful venue and excellent food and bar service delivered within budget. A fabulous evening with lots of great feedback from those that attended. Highly decommended

"Enjoyable"

4
12/02/2018

Possibly the best Best Western Hotel we have stayed in and we've stayed in a few. From start to finish a very enjoyable over night package before flying out the following morning. The package included B&B, parking for 10 days and Taxis to an fro the airport. Dinner in the Bar was excellent as was Breakfast the following morning. We won't hesitate in using this Hotel again.

"Excellent start to our holiday "

4
08/02/2018

We loved everything about this hotel, from the atmosphere and attitude of the staff to the quality of the bar and restaurant food. We arrived late afternoon and parked the car safely. The hotel was clean, smart and welcoming and our room was very comfortable. Dinner was tasty and the staff attentive. In the morning, breakfast was plentiful and tasty. Our only criticism was the late arrival of the taxi, the hotel staff were doing everything they could to check and ensure one was on its way, eventually it arrived, 20 minutes late but all was well as we arrived in plenty of time. Upon our return, the car had a flat battery, 3 hours later the RAC arrived, in the meantime we had a lovely dinner in the hotel and the staff were kind to us. I really recommend this quality hotel.

julie D, Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for 5* feedback regarding you recent stay here at The Best Western Plus Manor Hotel in Meriden. My team and I are delighted that we were able to make your stay an enjoyable experience I am glad that we were able to assist whilst your car was being attended to. I will certainly pass on your comments to the Taxi Company regarding the late arrival. We look forward to your return visit with us in the near future. kind regards, Julie Deeming, Operations Manager

"Why Not"

5
08/02/2018

Booked this venue for a treat before our holiday using all the facilities available, room was nice, parking great , food, WOW, and service outstanding, highly recommend for the airport package but keep it a secret.

julie D, Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for 5* feedback regarding you recent stay here at The Best Western Plus Manor Hotel in Meriden. My team and I are delighted that we were able to make your stay an enjoyable experience with the added WOW factor. We look forward to your return visit with us in the near future. Kind regards, Julie Deeming, Operations Manager

"Airport parking"

4
05/02/2018

Booked directly with the hotel for a one night stay prior to flying and parked our car in their grounds. Free taxi to the airport included with the price. Plenty of eateries and pubs close by as well. Definitely will book again

julie D, Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for feedback regarding you recent stay here at The Best Western Plus Manor Hotel in Meriden. My team and I are delighted that we were able to make your stay an enjoyable experience with us. We look forward to your return visit with us in the near future. kind regards, Julie Deeming, Operations Manager

"Park and fly"

5
05/02/2018

Excellent hotel to use to park and fly. Competitively priced and the best we've used when flying from Birmingham. Car is parked at the hotel and price includes return taxi to and from the airport. The icing on the cake for me was on our return at 4.30 am to pick the car up, the night receptionist went over and above in offering us complimentary coffee before we set off on 3 hour journey home, it might not sound much but after a long flight back from the Maldives it was a really nice touch and a big thank you to him.

"Christmas lunch very poor"

2
05/02/2018

We went to the manor for Christmas lunch for around £75 in the upstairs restaurant (downstairs was full & £10 dearer). Their staff were nice.The turkey was like it had been boiled in a bag; one slice of very thin burnt carrot (all three meals same); we all had such hard sprouts that one couldn't even eat or put a fork in; the stuffing was a black slither around 3" long. We complained but Manager was busy so asked a member of staff to report it and left details!. My friend after Christmas went in person to Manor and verbally complained to staff; spoke to the Manager who said they'd be in touch. Now February and no apology or response-hence why I'm doing this review. Totally disgusting and spoiled Christmas. Just because we spent £10 less doesn't mean we should be treated with contempt.

"Weekend stay"

4
01/02/2018

Easy check in, relaxed atmosphere. Comfortable spacious rooms. Excellent housekeeping who very kindly accommodated my request. Plenty of parking and even though there was a wedding, we weren't kept awake at all. A very decent breakfast. We'll stay here again when we next come.

"Pleasant lunch but expensive"

4
24/01/2018

Very pleasant arrival for lunch with welcoming reception. All staff seem keen and without exception are helpful. Lovely dining room. Limited choice unless you want steaks - no surprise as we ate in Pierre White's grill room. Quality of food OK but nothing to write home about given the prices charged.

"Great hotel"

5
22/01/2018

This is the second time I have stayed here and again it did not disappoint. The rooms are a good size and very clean. The food is also great and all the staff are helpful and polite. If you are going to the nec and need some where to stay this hotel is only 15 mind from their. ????????????????????

"Pre Christmas Stay"

4
22/01/2018

Stopped Pre Christmas for our Company Party Night at the Heart of England Conference Center. The hotel is located in Meriden Village. This is not the first stay at this hotel. The hotel has ample parking and pleasant comfortable rooms, staff are friendly and helpful. Good breakfast.

"Christmas Day Fiasco!"

1
21/01/2018

Arrived at 2pm for Christmas dinner with 11 in the party, first starters came at 3:20 then the rest over 15 minutes, dinner arrived after 4pm and repeated requests for us to be served had to be made. No staff knew what they were doing. A little girl left in tears after mum ask for ice-cream 3 times and still didn't come after 25 minutes and when it did it was wrong. Veggie option cold in the middle, food quality poor and at best, warm. Fish option was rubbery in the middle. The attached picture of the soup is how it was brought to the table and succinctly illustrates the whole experience. The staff had no direction, the kitchen were clueless, ran out of food and we were not alone in complaining. Table after table of guests complained to those that would listen. Not all staff would, in fact they we in some cases as despondent as us. The manger who I spoke to said afterwards, and I quote, he 'just wanted to go home and shoot himself'. Christmas Day meal ruined. Why? It shouldn't have happened. They knew who was coming for lunch, when they would arrive and what they needed to do. On the plus side, a week later a full refund was given and by way of compensation our party of 11 was offered 50% off a meal for four. Suffice to say we won't be taking them up.

"brilliant"

5
17/01/2018

lovely hotel, in a good location. great breakfast with good service, staff very pleasant and helpful, our room was lovely. parking available, with good access from the bck of the hotel. enjoyed our stay

"Key card woes"

2
17/01/2018

I was booked in to the hotel for 3 nights for work - on my 2nd day, my keycard stopped working and then I had the same problem again on the 3rd day. My colleague also had the same problem (but only once, not twice) The worst thing was that on all three occasions, we were not asked any security questions by reception in order to obtain a replacement keycard for the room. Just handed the card over and they handed back a new card. To me, thats pretty worrying! I personally was asked both times if my key had been near my mobile - it hadn't, incidentally. Also, there was no Wi-Fi or phone signal in my room, which is a total nightmare for a millennial such as myself. Bad times.

"Hairs in the shower a let down "

3
16/01/2018

This hotel looks impressive, from the road, on entrance and into the rooms. Perhaps this is why I felt so let down by finding stained towels (all of them, including the bath mat) and short, dark, curly hairs in the bath tub/shower (I'm a long haired blonde female, certainly not mine!). Disappointing more, that these issues were found in the morning and, catching a nearby housekeeper with cleaning and linen trolley, was told approval would be needed by their management to change towels, and management weren't available to after check out. Breakfast was nice and other staff in the restaurant and the front desk were pleasant - just a let down on bathroom cleanliness.

"Autosport weekend away with my Son"

4
14/01/2018

Very clean and the staff were friendly, breakfast was great and again the waiting staff were very attentive to our needs. large car park to the rear so had no trouble parking. A better class of hotel than a Travel lodge.

"Good Hotel in Quiet Location"

4
14/01/2018

I stayed here with a colleague whilst attending the Autosport Show at the NEC. The hotel has plenty of free parking and is only about 10 minutes from the NEC. The check in was easy and the hotel was very clean. The hotel has lots of stairs and the most of the rooms are a long walk from reception. There didn't appear to be a lift so beware of this if you can't walk too far. Rooms were a good size and although quite basic they were very clean which is really important. Breakfast was good with a full English available as well as fruit, toast, etc.

"SUPER STAFF AT THE BEST WESTERN PLUS HOTEL"

5
08/01/2018

We were playing a Badminton competition over the weekend in mid December and on the Sunday night our flight was cancelled and Aer Lingus put us up in the Best Western Plus Manor Hotel, which was a 20 minute coach bus trip from Birmingham Hotel. Snow had arrived but we (all 80 people) arrived at 11.30, cold, tired and boy what a welcome by Kay and her staff! They were super! Imagine an army of 80 ascending all at the one time, and everyone got swiftly checked-in, and to their rooms so pronto. It was a fantastic! Myself and my daughter slept so well, the beds were the most comfortable I have ever experienced and the quality and standard of the rooms were fab. The next day we woke to lots of snow which my daughter and all the juveniles who were accommodated were thrilled. I am not sure how the Best Western Plus Manor Hotel managed to do this!!!! The breakfast was lovely, everything you would expect, but clean and the coffee great which so often disappoints me when staying in hotels. We ventured up to the local park for fresh air in the snow, returned back for lunch which was again a high quality standard and Kay was so helpful sorting out when our bus was coming to collect us, she also had time to take a memorable picture for me with my daughter and myself beside the Christmas tree. I never knew about Best Western Hotels - This was my first encounter and I would so highly recommend this hotel. So much so my daughter competes in two week in Hatfield and we booked ourself into the Best Western Homestead Court Hotel! Keep the high standard going but most importantly your staff, Kay and sorry I cannot remember the other staff on duty the night of Sunday December 10th but they were all fantastic! Well, well done!

"Wonderful evening "

5
05/01/2018

My wife and I stayed at the hotel for a gala evening, the hotel is friendly and inviting, the staff attentive and friendly. The hotel room was perfect, the cocktails in the Marco pierre white restaurant and bar exquisite. The food at the gala evening lovely and at the end of the might back to Marco's for drinks. The breakfast was plenty and tasty. We'll be staying again!

"Either side of a holiday"

4
04/01/2018

We booked the hotel and parking for the night before we left and the night we got back from our holiday. The staff were lovely, the taxi pick up was prompt and quick to the airport. The car was parked behind the hotel and I kept my keys so that was all easy. The bed was comfortable, some feather bedding so let them know if you have an allergy. We arrived back at 10pm but the kitchen still made us some food which we really appreciated. The food and drinks were a bit on the pricey side but there are two pubs close by too. Would definitely use again if flying from Birmingham. Thank you!

"Old friends - New Year'"

4
03/01/2018

Booked for 2 couples for new year 2017/18. Arrived early on 30th expecting the standard - rooms not ready yet, but yes they were so not asked to wait, rooms 137 & 139 overlooking the courtyard, (odd number rooms overlook the courtyard) rooms are adequate size with the safe in the wardrobe along with the ironing board and iron (useful when attending a black tie event). Beds are comfortable and easily large enough for 2 dressing table has the lights in the correct position trust me I would be told by the other half if it was difficult to sort makeup. Food on first night was excellent in Marco's and it must be said that the food on New Year's Eve was equally as good given it was a mass catering event. The staff were as usual helpful without being intrusive service was crisp and professional the band were excellent and the dj made the night.

"New Year Eve's Gala 2 day break"

5
02/01/2018

Just returned from The New Year Eve's 2 day break with friends and would highly recommend. The rooms were spacious, the staff polite and extremely helpful the Gala Night on New Years Eve was spectacular . Breakfast and dinner the following day was faultless. would definitely recommend and certainly will be going back. Well Done

"Christmas cheer "

4
30/12/2017

Went with family 12 of us on Christmas day being in the trade I know how stressful it can be great service from staff especially Harriet & William a few niggles not enough gravy had to ask for sauces but overall we had a great afternoon would recommend no problem happy new year to you all

"Wonderful Xmas break 2017"

4
29/12/2017

So, me and my husband thought we would do something very different for Xmas and decided to book to go away. We used superbreak due to the package that they were offering, 3 days, 2 nights, early check in, treats on arrival, 2 course Xmas eve meal in the marco Pierre whites restaurant, Xmas breakfast, 4 course Xmas dinner, Xmas evening buffet with Xmas quiz, followed by Boxing Day breakfast... Not forgetting the sister hotel 10 mins down the road where we also visited to use their spa facilities all for £170 each ?? We got a surprise when we arrive as the downstairs of the hotel has been beautifully decorated in greys, creams, blacks, very very stylish as the Internet pictures look totally different. The staff were amazing and very friendly. The rooms are lovely and equipped with a king size bed, very large tv, table, 2 chairs, plenty of draws and wardrobes, robes, slippers, toiletries, iron, ironing board, press. The list is endless. It's very well kept and clean, quite, spacious, great for an overnight stay for the airport or general attractions such as the NEC, Warwick castle etc. Plenty of parking, local village with country pubs. Just what you need. My only thing that I personally did not like we're my pillows, very big but soft for me. The night porter was very helpful at 3am when j asked for different pillows and delivered them straight to my room. Thank you. I will be definitely returning to this hotel as I have friends down there and will become very convenient for me to use.

"Christmas festivities evening"

5
28/12/2017

A large group of us had a Christmas themed evening at the Manor Meriden on the 15th December. It was great. Very well organised. Good food with excellent service - Tommy was especially helpful and we had a great time dancing to the disco tunes later. We will return as the whole group were impressed. Thank you.

"Afternoon Tea"

4
28/12/2017

A lovely hotel in the Midlands. Lovely views. A great blend of traditional and modern decor. Well organised, easy to arrange bookings, quick email responses. Attentive and helpful staff. Lovely food, well presented. Great cakes and tarts. The only thing that can be tweaked is the scone sizes and it was a bit on the dry side. However, overall a lovely experience.

"Excellent hotel"

5
25/12/2017

We stayed for 2 nights whilst visiting family before Xmas. Location is great as we had a perfect country setting whilst be well located for getting around Birmingham. Excellent staff, rooms and service.

"Very nice"

4
22/12/2017

Stayed here on the 5th of December for a conference in Coventry. Check in went smoothly and room was fine although TV was a bit dated and picture was poor. Bathroom was a bit dated and in need of an update. We eat in a large group in the evening and the meal was OK. Always hard to gauge a meal when catering for large numbers. All in all a nice hotel handy for the NEC and local attractions. Would stay again

"Nice hotel, rooms, staff but lousy veggie menu"

2
21/12/2017

Great hotel stayed for two nights on a training course. The hotel, staff and location are great. It has a foody restaurant and the others in the group enjoyed the food as it was heavily weighted towards steak dishes. The veggie options were limited and lacked any imagination and really ruined a really enjoyable stay.

"Refuge during Snowstorm"

5
16/12/2017

Stayed here, courtesy of Aer Lingus, when flight cancelled due to heavy snow. A bus load of passengers landed up to the Reception Desk all at once late at night dripping snow everywhere. We were met by staff who could not have been more helpful in sorting out rooms for everyone. Housekeeping staff returned to clean rooms and found fold up beds so small kids had their own sleeping space. Particular thanks to Kay, Gilly and Pete who went over and above anything that could have been expected. The hotel has recently been refurbished and the bar and foyer are very comfortable and my room was nicely appointed. Hope to return under better circumstances!!

"Tea at Pierre Marco White's"

4
15/12/2017

Took tea here on Monday. The sandwiches were good and fresh (butter was excellent quality - yes you could taste it) and the cakes were plentiful Huge scones with enough cream and jam too. Presentation was in the "modern" style but I would have given 5 stars if there had been a "menu of teas" and quality china instead of the utilitarian style "coffee" cups. On the whole a nice experience and the service was very good indeed.

"Unexpected Stay (due to flight cancellation)"

5
13/12/2017

Was put up in the Best Western on Sunday 10th December due to flights being cancelled at Birmingham Airport. Lovely place to stay and the staff were extremely helpful when it came to our situation. Put up in a lovely room (142).

"A lovely place to stay."

5
07/12/2017

We stay at the Manor Hotel Meriden at least 3-4 times a year when we come to Birmingham. The only problem we had was with the cold cooked breakfast plates, the food containers could have been on a higher heat to do justice to the beautifully cooked food. I also feel that there should be an experienced person on duty to support the inexperienced but lovely young staff but not the older male staff member who appeared to be there trying to look busy but achieving little. The breakfast service was extremely busy at 7.30am and nearly every table was occupied.

"Marcos Restaurant - Wow!!!"

5
05/12/2017

What an amazing experience. The food was outstanding, the flavours and the quality of food was perfect and the service just brilliant . Quick and polite, we were made to feel so welcome. It added to our celebration. Can't wait to go again.

"Average"

3
02/12/2017

Room rate including breakfast was reasonable. Everything was ok except the evening meal in the restaurant. Service was slow and uninterested. Beetroot starter was very unimpressive with no flavour. Fish soup was gloopy with no 'fish' flavour. Lamb main course was ok, but beef burger was poor for the price charged. The prices for the quality and range of the food is far too high, Breakfast was good and the staff friendly. We would stay at the hotel again but would give the restaurant and miss

"Almost a good visit to Marco's restaurant "

4
29/11/2017

We enjoyed a lovely evening in Marco Pierre White's restaurant despite the over inflated prices for the drinks. The refurbishment is excellent giving the restaurant a lovely ambience. The food was delicious and not too pricey as we had a 25% discount. Unfortunately our waiter needed extra training he found taking the order in one go difficult. Why not write it down? Then at the end when the card machine would not work he persisted in asking if we had enough funds! This was embarrassing for everyone and definitely not professional. There was no apology when it was obvious the machine was causing the problem. We also didn't like the fact that 10% tip was added automatically when there were only 4 of us eating!

"weekend break"

3
27/11/2017

Stayed here on Friday and Saturday nights the hotel was good our room had a few issues main one being shower not powerful at all spoke to reception and was told it must have been a lot of people using the showers all at once I had 4 showers over the weekend and every time was the same it was also the same for my wife maybe we were just unlucky to shower the same time each time as everyone else. The basin was blocked which was sorted, the bath held water while showering which made it slippery I also reported this and nothing was done. room was a twin bedded room with the fixed headboards on the wall the beds had been put together to make a double bed but was a bit weird with the light switches on the wall in the middle of the bed. We ate in the restaurant on the Saturday night and It had no wow factor which I was expecting for it being a Marco Pierre white restaurant I had a beetroot salad which I was very disappointed with I did mention this to the waitress but it fell on deaf ears rest of the meal was ok not wow. Breakfast was not good either. We stayed in room 202 and we must have been near some kind of machine outside the window as we had this droning noise all night.

"Lovely Staff and Great Hotel"

5
21/11/2017

Stayed here considerably this year, really enjoyed my stays. The staff have been great, the rooms spacious and really comfy beds. The breakfast provided again is excellent. The restaurant is again excellent, however if you fancy change, local family indian restaurant Meridan Spice (over a pub) just down road which is also outstanding.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your comments regarding your recent stay here at The Best Western Plus, Manor Hotel in Meriden. I was very pleased to read that you had a great stay and we look very much forward in welcoming you back again very soon. Kind regards, Richard Marsh, General Manager

"Great Hotel"

4
21/11/2017

I was a little worried about staying here after reading bad reviews, however, me and my partner found the staff to be friendly and helpful in a very attractive hotel. The room was nice and clean and the bed was comfy. Breakfast was delicious and the restaurant in the evening was amazing.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your feedback regarding your recent stay here at The Best Western Plus, Manor Hotel in Meriden. It is much appreciated and I can be assured that my team will be delighted to hear that you enjoyed your stay. I think you will find the majority of our guests and reviews are reflecting a positive experience. Where we don't manage to meet expectations, we are very proactive at striving further to achieve better. I hope we can look forward to welcoming you back to the hotel again very soon. Kind regards, Richard Marsh, General Manager

"Comfortable and Well Catered"

5
20/11/2017

The hotel is in excellent shape and my double room was spacious and comfortable. Generous pillows and a trouser press were great touches. There is a good variety of function rooms. Breakfast was unexpectedly superb for the two mornings I was there, in contrast to other reviews here. Good selection and very fresh. The onsite restaurant is also a winner: my best meal in weeks

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your feedback regarding your recent stay here at The Best Western Plus, Manor Hotel in Meriden. It is much appreciated and I can be assured that my team will be delighted to hear that you enjoyed your stay. Glad you enjoyed the breakfast....the large majority of our guests do! We look forward to welcoming you back to the hotel again very soon. Kind regards, Richard Marsh, General Manager

"Marco Pierre white"

3
18/11/2017

Tried the new Marco Restaurante based in the Manor Hotel Meriden on Thursday with a friend & ran up a bill of £100 ( food + 1 glass of wine & 1 J20 ). The setting is not impressive but in fairness there is nothing actually wrong with it with everything clean tidy & stylish but not 'special' Annoyingly the gap between ours & the next table was barely 1 ft & my friend struggled to squeeze through ( thankfully it was unoccupied ) The service was excellent ( 10% service charge is applied) & I ended up giving our male waiter an extra cash tip as he could not have been more helpful I had '1970's Prawn Cocktail' @£11 ( inc service) was ok & my steak (£30.80 inc service) was nice - 10 oz sirloin with a few fries ( plate did look a bit 'bare' though) but had to send my cheesecake back ( which was served in a glass?) as it had the consistency of yoghurt - I don't know why someone thought it a good idea to serve cheesecake in a glass as it just comes out as a mess even when it sets properly?) My friend started with French onion soup & had the steak pie which came with peas - yes peas , nothing else ?, so ordered triple cooked fries & finished with creme brûlée - she commented that all her food was nice . Having never visited a M P W Restaurante before I wouldn't be in a rush to visit another . This is obviously some franchise roll out deal with a hotel chain & being close to the NEC the hotel is always busy thus ensuring a steady supply of customers ( many on business) . We could have had an equally enjoyable meal in more spacious surroundings for around £50/£60 locally. The cost of our meal did not reflect the overall 'experience'

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Many thanks for your comments. We appreciate all feedback and are glad you enjoyed elements of your visit. I'll have a look into the points you have raised personally and address with the team. As expressed by many a comment left on this site, guests can be assured of a fantastic experience at The Best Western Plus, Manor Hotel in Meriden and MPW Steakhouse. I hope we can welcome you back to the hotel in Meriden very soon. Please contact me directly, on [email protected], should you wish to make those arrangements directly with myself, whereupon I can ensure you receive the best of hospitality. Kind regards, Richard Marsh, General Manager

"Bad food..."

3
18/11/2017

We attended the hotel for a work function. The hotel itself is pleasant enough. The staff were good, there was a particular member of staff whose name I don't know who was excellent, really helpful. But the real let down was the food. The main course was beef...it was unfortunately awful both in terms of presentation and taste. Mass catering is tricky I understand but this was probably the worst I have ever had.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your feedback regarding your recent visit here at the hotel. I'm so sorry that you were disappointed by your experience staying with us. We received excellent feedback on the night of the event you attended and similar excellent feedback from the organiser, on the night and since, so I wonder if you raised you concerns with one of the team, at the time? I appreciate the feedback and rest assured that we take all comments very seriously and will be reviewing them with my team. Kind regards, Richard Marsh, General Manager

"Would Not Go Back"

2
16/11/2017

Room was very nice but paid extra for it. Food was not great in their new restaurant but the staff were very pleasant.Unfortunately there was a problem with the bill which after saying they would sort it out DID NOT. I therefore paid much more than I had to. This problem cold have easily been rectified. Would not go back.

"Outstanding service"

5
14/11/2017

We stayed at the hotel over the weekend of November the 10 to the 12 2017. From the moment we checked in the reception staff KAY and Jack made us all (a party of six ) feel very welcome . The bar and restaurant area was very comfortable having not long had a reverb . Throughout our stay Kay went out of her way to ensure our visit to the hotel went smoothly and trouble free booking taxis for us etc. Unfortunately one of our group ended up with a very swollen knee ,Kay noticed he was struggling to walk and imeadiatly made up an ice pack for him and then kept checking on him to see if he needed any more ice . I should note The swelling to my friends knee was just an old recurring injury nothing to do with the hotel . Once again I would just like to say thank you to all the staff at the hotel especially Kay for helping to make our weekend fun.

"Nice enough hotel, disappointing restaurant, attentive staff but no mobile phone coverage!"

3
12/11/2017

Cold room, but they had supplied a radiator. Comfortable bed and a well equipped room. Staff were friendly and attentive. The food in the Marc Pierre White restaurant was a real disappointment. A £30 steak was tired and overcooked

"Great hotel- would definitely stay again "

5
11/11/2017

Stayed at the hotel as part of a stay, park and fly package with my family that included my 5 year old son. I wanted somewhere relaxed as we were flying the next day and my son is autistic.After looking online at the new restaurant I almost didn't book as I thought it wouldn't be relaxed. I was so wrong and the hotel staff were amazing with my son. The food in the restaurant was great and it had a lovely relaxed feel. There was plenty of family's and couples and the staff are clever with the seating of people so that you have privacy. We dressed casually and managed to get a set menu (£25 for three courses- but we paid extra on top for fillet steak which is understandable)so it wasn't ridiculously expensive either. Rooms were clean and the taxi service to the airport was easy even with 5 of us and lots of cases. They dropped us right outside the terminal where the greet and meet parking point is (read in one review that it was far away but it's as close as you can get) It felt like another treat before our holiday. I stayed in the Hilton before and would definitely come back to this hotel (I would even come if I wasn't flying and I live in Wales!)

"Nice reception and bar area update but the rooms require some attention"

3
11/11/2017

Stayed one night in a standard King and the room was very cold on arrival. The heating had a 'check' fault showing and according to reception 'they have had a few like that lately'. They did supply a fan heater which eventually warmed the room up but someone should have checked the room surely? Breakfast was OK this time around but dinner was EXPENSIVE

"Park, stay and fly "

5
09/11/2017

From check in to check out we have a lovely time Our room was very clean and comfortable No complaints We checked in quickly mid afternoon as we had an early flight, we used the bar and the drinks were reasonably priced. We left our car while we were away and everything was fine when we returned Thank you for a stress free time

"Park and fly"

5
08/11/2017

Stopped over at Best western Manor hotel in meridian in November and I can honestly say I have no complaints. Check in was fast with polite staff and room was really nice with the usual tea/ coffee making facilities. Taxi was ordered for our pick up in the morning which was included in the price and if anything arrived early but there was a little mix up with the time. If I'm travelling from Birmingham international again I will definitely return to this hotel.

"Very convenient for the NEC"

4
06/11/2017

We stayed here in October overnight so that we could visit the Birmingham NEC. We found it very convenient for the NEC & would definitely stay again. There was ample parking at the hotel. The hotel was undergoing a bit of renovation although that didn't interfere with our stay. The reception area & bar & restaurant were very smart & the choice of food & wine good. The breakfast is self service & also had a good choice. The bedroom was comfortable but perhaps a little tired. Would recommend this hotel.

"Great location"

5
06/11/2017

Lovely hotel, the staff on the reception was very polite and helpfull, the bar and restaurant was great for service and quality food. Good size bedroom and comfortable bed. Great location to go to NEC

"Two thumbs up!"

5
06/11/2017

I booked a twin room for a long working weekend at the NEC. The hotel is only a 5 minute drive from the NEC, which was perfect. The room was a little dated decor wise, but I understand that they are upgrading. The room had everything we needed, was spacious, and spotless! The hotel lobby is very pretty and does have the wow factor with a beautiful chandelier. During our stay, we enjoyed breakfast, which is buffet style. We also enjoyed an evening meal in the Marco Pierre White Steak House which was sensational. In my opinion, the best thing about this hotel is the staff. Nothing was too much trouble, every member of staff bent over backwards to ensure we had the best customer experience. The young gentleman on reception was fantastic. Incredibly helpful, extremely polite, and even printed us a map and highlighted a route to the petrol station! Above and beyond, all with a smile on his face. Bar and restaurant staff were superb too, offering advice on drinks and food choices. I'll be back next year!

"5 stars plus service"

5
01/11/2017

Went with the Warwick Castle offer and had a very lovely welcome to the hotel by Mr Buckingham at the reception. The breakfasts team was very friendly and the bar staff were superb. The hotel is very well maintained and the staff are a credit to it. Thank you

"Very good, well-equipped hotel, with MPW grill restaurant"

4
01/11/2017

Staying overnight for work, I was concerned I had got lost - the Manor Hotel is one of a number of hotels located in a largely residential road. I've never seen anything quite like the wonder that is 'the Meridan'. Having turned into the hotel, I was even more surprised to find that it has ample car parking to the rear (the barrier opens to admit you, but you'll need a code to leave - don't forget to ask) and is built on an impressive scale. Staff were efficient and friendly, decor is good and my room was clean and spacious. The air conditioning was a little ferocious, but there were dials on the wall that I didn't bother to investigate, so it was probably within my power to have done something about it. I ate at the Marco Pierre White restaurant and the food was fantastic. My expenses don't stretch to the steaks here, but did permit me a truly lovely ROAST CHICKEN À LA FORESTIÈRE (caps not mine!) that put a big, silly smile on my face. A bit of a niggle - there is a compulsory 10% service charge in the restaurant. Even for one person. Even for the pint I got before my meal, from the bar, myself, and put on my room. There may be small print alerting diners to this charge, but I didn't see it. So I left a tip. Meaning I tipped about 30%. The service was good, but, frankly, it consisted of bringing the food I'd bought to my table, which is not worth a 30% tip. Flagging this up to prevent others from making the silly mistake I did. Got a good night's sleep. Breakfast is buffet style: being served on tasteful crockery elevates it as far as eating warmed-over food can go. Oh, and you won't believe how 'characterful' the carpets in the corridors and rooms are. Very bold - not to my taste, but who am I to judge? Overall, though, a good stay, and I was very happy with my visit.

"Excellent stay"

4
01/11/2017

We had a Sunday night stay as we were going to an event at Resorts World which is a few minutes drive. The hotel is very comfortable with a nice bar and sitting areas. The bedroom was very good, not too hot which we prefer and it overlooked the gardens and terrace area. Sleep quality was excellent. Nice bathroom with an over bath shower and good quality toiletries. Robes and slippers provided. Excellent tea and coffee tray. The room was quite spacious and the decor was nice. The breakfast was a self service buffet and the quality was very good. Service at breakfast by the young staff was generally good especially the young man who rectified an initial dire hot chocolate. We had a fabulous Sunday Lunch in the delightful restaurant and this is truly not to be missed if you are there on a Sunday...terrific quality and value. The hotel is an easy drive from Junction 4 on the M6 and is in a nice location in a pretty village. Ample free parking. The staff were great...very friendly, attentive and helpful. Great value for this quality. Highly Recommended.

"Still a lovely Hotel"

5
30/10/2017

We held our wedding reception here thirty years ago and to celebrate our thirtieth Wedding Anniversary this year we went back for the weekend. After all these years it is still a lovely hotel, we had a fab weekend. The room was lovely, very well decorated and maintained and extremely clean and all of the staff were very helpful and friendly. We had dinner and breakfast in Marco Pierre White's restaurant which was fabulous. Thank you to everyone we had a great weekend!

"Did not get a good night's sleep"

1
25/10/2017

A lot of the rooms face the hotel car park and rear entrance where smokers and drinkers gather at night to talk and party. The windows do not shut properly and are single-glazed. Hence, we were disturbed by noisy wedding guests and did not get a good night's sleep. Duty manager said nothing could be done because the smokers were not allowed to use the front of the hotel. So that's alright then, we can just push off. Staying here was a very expensive mistake. Go to a Premier Inn, at least they guarantee you a good night's sleep.

"Rooms not very clean"

2
22/10/2017

Plenty of car parking. Front of house presented well and very friendly. But a room a real disappointment. It was not very clean - hairs in the bed linen and in the bathroom basin and bath. Very soft mattress. (Seeing the linen store the next morning - not surprising the sheets not clean)

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your comments regarding your recent stay. I am pleased to read that your enjoyed elements of your stay, however clearly I was very disappointed to read that your rooms was not the cleanest. I can assure you that had you raised these concerns with one of my team whilst you were here, we would have dealt with it quickly, however I do realise that your room should be clean in the first a place. You can be assured that I will be addressing your comments with my housekeeping manager and monitoring this carefully. I do hope that we can welcome you back again very soon, whereupon I am confident you will experience that which we are striving to provide of our guests. Kind regards, Richard Marsh, General Manager

"Good location and hotel "

5
19/10/2017

I recently stayed here on a business stop to Birmingham. I recently stayed at the Hilton on my last two trips but decided to stay here this time for a change. I was pleasantly surprised with the hotel, the check in was swift and was asked if I wanted to make a reservation in the Marco Pierre White restaurant, which I did. My room was big with plenty of space, big bed and nice bathroom. The only downside was the wifi reception was really weak in the room. I have read a lot of negative comments about the Marco Pierre Restaurant but my experience was excellent. I had three courses and every course was excellent. The only critical thing I can say is that my waitress was quite slow at taking my order and clearing my plates etc. I would recommend this hotel, especially if you are attending any event at the NEC as I is only a 10 minute journey.

"Certainly different "

4
19/10/2017

So on arrival was greeted by a wonderful looking building with a grand entrance lovely decor and well maintained gardens. Our rooms were a little dated but not bad at all, the beds were comfortable and there was a generous amount of space. Very quaint and a nice restaurant attached to. All staff were friendly and happy to help land nothing really seemed to much trouble... will hopefully be staying again.

"Ideal for the NEC"

4
17/10/2017

Stayed at the hotel while exhibiting at Construction Week at the NEC. Ideal with it being 10 minutes away from the NEC. Check it was quick and room was spacious and clean. We ate locally not in the hotel, but the bar staff were attentive and polite when we returned for a drink. Breakfast was buffet style and tasted great and set us up for a busy day. Ideal business hotel and would stay again if exhibiting or visiting at the NEC, or flying from Birmingham airport.

"Fabulous Hotel and Entertainment"

5
15/10/2017

Have just returned home from an absolutely brilliant night at the Manor. It was a Murder mystery event, I was a bit sceptical as never been to anything like this before, but it certainly did not disappoint at all. The actors were spot on, engaging and really seemed to enjoy what they were doing. The waiting staff were very helpful, friendly and efficient. And the food was top notch and even at the last minute the chef was willing to fix something up for my vegetarian wife. I will look out for other events at the Manor hotel as my entire experience was lovely.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your comments regarding our Murder Mystery Night here at The Best Western Plus, Manor Hotel in Meriden. We will be running a series of such events throughout the year, to which we will keep you informed. I am really pleased to read that you had a great time and we look very much forward in welcoming you back again very soon. Kind regards, Richard Marsh, General Manager

"Lucy T"

5
14/10/2017

I was the maid of honour at my mums wedding, where we had two nights stay and a lovely time. The hotel staff were so friendly and very helpful the entire stay, they made my mums and marks day very special. Extra special thanks to my mum who had pre booked everybody's rooms and organised everything with the hotel staff who supported her through it all and they were fantastic. Extra special thanks to Paula who was responsible for the planning, Julie the operations manager who was there from beginning to end beside my mum and reception staff were very welcoming. The rooms were beautiful so made a great weekend. Thanks to you all. Looking forward to seeing you all again for my two nights stay later this month. It was lovely as we all live in Norfolk now to come home for my mum to get married.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Many thanks for the positive comments. I'm happy we were able to make your stay with us so enjoyable. We are looking forward to welcoming you back to The Best Western Plus, Manor Hotel in Meriden later in the month. Kind regards, Richard Marsh , General Manager

"Lovely stay"

5
08/10/2017

We had an overnight stay with airport parking for when we went to Cape Verde. We received a warm welcome and our room was lovely. We ate in the restaurant which was very nice and reasonably priced. Our taxi to the airport (which was arranged by the hotel) was prompt and it was easy to get back to the hotel with the same taxi company. This was all included with our stay. What we liked about this was that our car remained in the rear car park at the hotel and we kept hold of the key. This really appealed to us because we've stayed at the Hilton (manchester) and someone seemed to help themselves to my car (which we proved) and I vowed never to stay in a Hilton again (we did get a refund) and then another airport hotel we stayed at, when we returned our car was miles away from the hotel and the airport so took us ages to retrieve our car. This is a lovely hotel, with friendly, welcoming staff in all areas (bar/restaurant/reception). I'd highly recommend staying at this hotel and I will definitely stay here again.

"Beautiful hotel."

4
07/10/2017

This really is a beautifully elegant hotel and very palatial. I stayed here with my 2 children, the garden grounds are immaculate and another plus is the on-site car park, just wish we had a warmer welcome from the staff. Nonetheless a wonderful stay.

"Fantastic staff"

5
06/10/2017

We had our son's 1st birthday party recently (as mentioned by Alex below!). Jessica was dedicated to ensuring our every need was met and on the day, Emily and her team were just brilliant. They were really efficient, really professional and made sure everything ran smoothly. The Cedars Suite was lovely, and catered for our party perfectly! The food was the highlight for our guests! Definitely recommend this hotel for special events!

"Lovely looking outside and in"

4
03/10/2017

My wife and I went for her friend's son's 1st birthday party. The hotel looks really nice up close and is very well decorated. The staff that looked after us in the Cedar suit were really lovely and more than happy to be around loads of kids!

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Many thanks for the positive comments. I'm happy we were able to make the event you attended so enjoyable. I hope we can welcome you back to The Best Western Plus, Manor Hotel in Meriden again very soon? Kind regards, Richard Marsh , General Manager

"Best Park & Fly in the area"

5
01/10/2017

Arrived to a lovely welcome from the reception staff, arranged with them our taxi time to Birmingham airport, enjoyed a nice coffee in the hotels refurbished Pierre Marco White facility by which time the taxi arrived. Had a nice holiday, as soon as we had our luggage we telephoned our transfer taxi, which arrived in minutes and returned us to our overnight stay at Meriden PERFECT

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for taking the time to write your review. I am pleased that you enjoyed your stay at The Best Western Plus, Manor Hotel in Meriden and look forward to seeing you again, in the near future. It's great to read that our Park And Fly services are working so well. This is a very important factor to our business. Kind regards, Richard Marsh , General Manager.

"Stop off on route to Warwick Castle . . . ."

4
30/09/2017

Marco Pierre White ' s restaurant is worth a visit - excellent food and ambiance. Wowcher deal - with tickets to Warwick Castle. Visited the pub up the road The Strawberry Bank, nice cocktails before evening meal. Down side = hotel room walls are paper thin and you can hear you neighbours !! especially through the interconnecting doors - be aware !!

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thanks for leaving your thoughts here. The team and I are glad that you enjoyed certain parts of your stay, and we've taken note of your comments, which we will review to try to alleviate this issue with insulation. In the meantime, I hope you will consider a return visit, when we will look forward welcoming you? Kind regards, Richard Marsh, General Manager

"Very good hotel "

5
29/09/2017

Booked this as a park and fly with a a nights stay staff very friendly and very helpful rooms were very comfortable breakfast was very good. Air port transfer's 1st class and very quick would recommend to anyone thinking booking

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your review regarding your recent stay here at The Best Western Plus, Manor Hotel in Meriden. It is much appreciated and I can be assured that my team will be delighted to hear that you enjoyed your stay. We look forward to welcoming you back to the hotel again very soon. Kind regards, Richard Marsh, General Manager

"Very good hotel"

4
25/09/2017

Visiting the NEC with 9yr old son, this was a great place to stay. The drive to the NEC was 5 minutes and there was ample parking at the hotel. There was a wedding on Saturday which meant that one of the restaurants was closed and the Marco Pierre White restaurant only started serving at 8:30pm. On that basis we had to go and get a curry nearby which turned out to be a fantastic choice so no great loss. Booked with booking.com for an adult and a child and the room had one double bed which was no issue for us but do bear that in mind if you book with booking.com and require twin beds. Only heard one noisy guest, briefly, from the wedding. Other than that it was lovely and quiet. The buffet breakfast was OK, with nice quality sausage and bacon. I would happily stay here again.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
So glad you had an enjoyable time in Meriden, whilst staying at The Best Western Plus, Manor Hotel ! I have noted your comments, which we will review to ensure that guests are not inconvenienced in the future. We very much appreciate the feedback and we hope to see you again soon. Kind regards, Richard Marsh, General Manager

"Park & Fly"

5
25/09/2017

Stayed at here for one night park & fly reception staff very good the food was good taxi A 2 B was on time 4am and there again when we got back ,would come here again if we fly from Birmingham airport

"Lovely reception staff very obliging and able to provide anything you need or want"

4
24/09/2017

Lovely hotel warm welcome from reception would stay again rooms nice and clean and comfortable breakfast really good easy travelling distance to airport nice outside area to sit in Big bathroom and nice shower

"Fantastic hotel but not so good in the restaurant"

4
22/09/2017

My daughter and I stayed at this hotel recently and our first impressions were excellent. Greeted very warmly at reception, didn't get his name. This area has had a major makeover which is very tastefully done. We had a lovely room which was very clean. We had booked for dinner in the Marco Pierre White Steakhouse. It was a very nice restaurant. Now for the downside - the food was tepid and the steak was undercooked. Our waitress was very terse. When we had finished and she asked if everything was alright I explained that my steak was not medium rare but blue (see photo) and that the food was lukewarm. She huffed and then said I should have said something earlier. I explained we had had a long journey and we were hungry so we didn't say anything earlier. We observed two other tables say something about the food and they received an apology and were told that chef would be told. Our waitress said nothing, no apology, just took our plates. One person made our stay not so nice. Personal skills were lacking. Would definitely stay again but eat down the road in the pub. Overpriced and not hot food. Rest of the staff absolutely fantastic and friendly. Would recommend as hotel good value.

"Perfect place for a party."

5
18/09/2017

Held a 50th birthday party there at the weekend. From making the initial booking to the end of the evening, all the staff were efficient, professional and nothing was too much trouble. I arranged for musicians to come from London and they were also well looked after. A number of our party guests stayed over and all were satisfied with their rooms and commented on the choice and quality of the breakfast. I would definitely recommend this hotel for a family event. I have stayed there twice now (for my event and a hotel Christmas party evening) and I have been satisfied on both occasions.

"Great hotel"

5
17/09/2017

Having stayed here twice with my young son in recent months, we have greatly enjoyed both our stays. The rooms are fantastic, the staff friendly and welcoming, cracking breakfast in the restaurant and plenty of parking. Wouldn't hesitate to stay here again.

"Park and Stay"

5
17/09/2017

A great choice for our park and stay at Birmingham Airport, Comfortable clean rooms nice Bathroom power shower,Toiletries nice comfy bed big TV and a great Bar, We did not eat here we had Dinner down the road so can't comment on the food. The Taxi transfer was the Best part (no shuttle cattle bus) we had to leave 4.30 am no problems picked minutes after exiting Arrivals 2.30am. Well done Manor Hotel we will be back if we fly from BIA again.

"Lovely spacious room with everything you need"

5
16/09/2017

We stayed for one night. Staff very helpful. Room really nicely decorated and spacious. Some parking spaces available if other people park their cars correctly. We went to see a comedy club in Birmingham on the evening. Went to visit Warwick Castle the following day. Excellent place to visit.

"Great stay, excellent rooms and service"

4
15/09/2017

Stayed here for two nights in an exec room (408). They staff were very friendly and professional and happy to help wherever possible. Only had breakfast but it was very good. The have a MPW restaurant which looked very good but I didn't get the chance to eat here. The local village has some decent pubs, especially the Bulls Head. Well worth a visit!!

"Nice hotel but a little dated - good breakfast"

4
12/09/2017

We stayed here as a couple for one night for a friends wedding that was being held locally. The rooms was okay but a little dated as was the bathroom but the bed was comfortable enough. Breakfast was good and in a nice airy restaurant. Friendly receptionist who was very helpful.

"Great night"

5
10/09/2017

The staff are willing to help with pretty much anything you need. The bar staff are very clued up. We wanted cocktails that were not on the menu and they had no.worries in making them for us. The waiters & waitresses are excellent in Marco Pierres. We definitely recommend eating there. Great value for money, even better value if you book dinner, bed & breakfast.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thanks for your fantastic review. Everyone will be delighted to read your comments and it will help maintain our very high standards of customer service, which the team have worked so hard to achieve. Kind reagrds Richard M

"Disappointing"

2
08/09/2017

First stay for over 12 months. A lot of money spent on the place with new Marco Pierre White Grill and Bar. This is style over substance. I had a Club Sandwich in the bar, with Veg crisps. This was brought (plonked down) with no cutlery, napkin or offer of condiments. My room (124) hadn't had the towels changed from the previous guest. I didn't discover this until 6.30am, having stepped out of the shower. Both the hand and bath towels were filthy; smeared with make-up. I couldn't ring down to Reception as the phones in the room didn't work after a local power cut. At Reception, on check out (very slow, only one staff member present), I was told that it hadn't happened before. So, that's alright then. The toilet in the bathroom had no toilet seat lid, which I find unhygienic. I used to bring my team to this hotel. We thought the old bar and food were great. I'm not sure we'll be back.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your feedback which clearly we are not delighted to read. I can assure you that your experience is not reflective of the norm here the hotel and I will be following up on your comments with my team. Should you wish to discuss the matters you have mentioned further, please do not hesitate to contact me on [email protected], whereupon I hope I can convince you of a return visit to experience our hospitality at it's very best. Regards Richard Marsh General Manager

"August 2017"

5
07/09/2017

Stayed the night on a works event. Some of my colleagues have stayed at this hotel for 21 years on & off. They have seen staff come & go. They become friends with some of the staff.. this was our first time at this hotel & we will definitely be returning.. it is good all round hotel...

"Great weeks stay at the Manor. Ideal for NEC"

4
07/09/2017

Just got back from a weeks stay at the Best Western plus manor hotel. I was there for work we had a trade show at the Nec. This by far the best and well positioned hotel we have stayed in. 10 mins to the a NEC and you don't have to touch the motorway. But the hotel itself is very comfortable, good size room which had everything you needed. Large 42" tv great free wi fi, good shower and bathroom. The room also has a large wardrobe and chest a drawers which you don't always get in these types of hotels. Something you also don't get are plenty of plug points but this room had lots and also a really good iron and board, probably the best I have ever had in a hotel room. It is a large hotel there were a lot of cars in the car park but it was quiet. The breakfast is a buffet style which was very good quality and choice. Would highly recommend this hotel for business or pleasure. Ideal for NEC.

"Lunch"

2
06/09/2017

We come here a couple of times a year for our national business meetings and after a somewhat disappointing lunch in the old restaurant back in February, we were all pleased to see the refurbished Marco Pierre White restaurant now in situ. There were six of us eating, 4 of us ordered the Croque Monsieur £6.95 each on sourdough, which gruyere cheese and ham, plus a couple of sides of chips £3.50 and vegetable crisps which came with it. What was described in the menu and what we actually received was none of the above. Normal sliced bread, cheese, no vegetable crisps and a tiny serving of chips . We asked the waitress about the vegetable crisps, she brought us a small bowl to share amongst the 4 of us and when we asked her about the bread being normal sliced bread not the sourdough the head chef apparently told her that this was a mistake on the menu. To say we were unimpressed would be an absolute understatement. This was not worth the cost for either the sandwich or the chips. The whole presentation of the plate needs addressing or the menus and cost needs changing urgently. If we need to conduct business at this hotel again we will not be having lunch here as it's not worth it. Come on you can do much better than this.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your comments following your lunch. Clearly something was not right here in terms of the bar menu and I will be investigating with the team. In the meantime, please accept my apologies and let me know personally when you are back in the hotel, so that i can ensure your complete satisfaction. This is certainly not the standard we have set ourselves and you can be assured that I will be reviewing this matter with the team. Many thanks Kind regards Richard Marsh General Manager

"Amazing reception staff "

5
03/09/2017

Loved the hotel and the food. All the staff were brilliant but Jack and Gilly were great. Really helpful and welcoming. Real stand out pair of guys who are really good at their job! Would definitely visit again!

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your comments referring to some of our fabulous team! They work very hard at bringing something special to everyone's stay! We hope you visit us here at the Best Western Plus Manor Hotel Meriden again very soon. Kind regards Richard Marsh, General Manager

"good hotel....amazing dining."

4
30/08/2017

The hotel in itself is welcoming and functional, it is well located for visiting the attractions in warwickshire, our room was okay, clean and spacious, our bed was very comfortable and we both had a good nights sleep, the bathroom was pretty standard for a hotel of this type, there is work going on at the moment, which meant we looked out of our window into a building site, and the builders arrived at around 7.45am, so if we wanted to sleep in, it wasnt going to happen. The restaurant however is exceptional, the ambience, is amazing, the food is top notch, we were astounded by the quality of the food served to us for our evening meal, my wife and I are still talking about it now, it would be worth just booking a meal at the restaurant even if you weren't staying here, the staff are friendly and are proud of this addition to the hotel, the price of the food is about right for the quality you receive.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. As expressed by many a comment left on this site, all guests can be assured of a fantastic experience at The Best Western Plus, Manor Hotel in Meriden and the addition of our new Marco Pierre White Steakhouse has provided our customers with a fabulous experience for all to enjoy! It is really pleasing to read your comments about the restaurant as the team and they will all be delighted to see your comments. I'll have a look into the matter you have referred to in relation to the building works as this has clearly disturbed your stay. For this I apologise. I hope we can welcome you back to the hotel in Meriden very soon. Kind regards, Richard Marsh, General Manager

"Customer service? What customer service?"

2
29/08/2017

We stayed at the Manor Hotel for two nights to celebrate my brothers wedding, let me first of all state that the wedding was beautiful and they make a wonderful couple. On the first evening the wedding party had a meal in the lounge bar and despite it being "competitively" priced the service and quality of the food was some of the worst I have experienced. The meals were pre-ordered and may I say pre-cooked! and some individual menu choices were missing, starters, deserts and main courses were either not recorded or different from those chosen. When this was pointed out to the staff they claimed it was not their fault and could not provide any food that had not been pre-ordered, I questioned, "if I were a casual diner and ordered from the menu now, would you have the food available?" Yes, was the response, but your not! The table setting included a side plate and knife and this led to the assumption that bread would be provided, when we asked for bread we were simply told "no". Amongst the party there were a wide range of complaints from food being served cold, steak that could not be eaten because it was so tough you couldn't cut it and staff who were belligerent when questioned over service issues. On leaving the hotel the reception staff asked if everything had been OK during our stay? I informed them that we had not been happy about the meal and customer service on our first night to which they replied "well I'm sure we made up for it during the rest of your stay". I suggest that if Best Western want repeat business they read, digest and rectify the issues that have led to the very negative comments about this hotel.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your comments relating to your recent stay with us. Firstly I am delighted to read that the wedding celebration you attended went so well. I am sorry that you didn't feel as though you could raise the issues surrounding your first night bar meal with one of my management team at the time. I am confident that they would have reacted positively to your comments. We will of course make it clear to our service team that should they receive such comments, which are rare, they should be involving a senior member of the team in the matter. Clearly we have some work to do on improving our consistency as our new restaurant and bar concept settles in. I am also confident that this was an isolated matter, as reviewing the feedback from guests throughout the last weeks, we have had little to manage by way of negativity. If you would like to contact me directly on [email protected] I will endeavour to at least apologise personally and reassure you that we are striving to achieve the very best for every customer of the hotel. Kind regards Richard Marsh General Manager

"Very good stay"

5
28/08/2017

Stayed here for one night on a wowcher deal of hotel / breakfast/ late check out and two tickets to Warwick castle, very nice hotel, rooms spacious and clean and we were upgraded at no extra cost. We are in the hotel restaurant, yes it's expensive but we don't eat out often enough so we decided to spoil ourselves. They do put a 10% service charge on your bill which we did not realise until after and after giving a cash tip. My only complaint is that as we had to get the castle voucher from the hotel so after an early start we then passed the castle and drove another 16 miles to the hotel to collect the voucher and then drove another 16 miles back to the castle then after the castle back to the hotel, yes another 16 miles. It was a good day though, will definitely do it again but will ask if the castle voucher can maybe be emailed to us.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thanks for leaving your thoughts here. The team and I are glad that you enjoyed certain parts of your stay, and we've taken note of your comments. In the meantime, I hope you will consider a return visit, when we will look forward welcoming you? Kind regards, Richard Marsh, General Manager

"Lovely hotel in a great location "

5
28/08/2017

Fantastic hotel with friendly, helpful staff. Lovely big rooms which are spotless. The manicured gardens are the perfect place to enjoy a drink and the new Marcos Steakhouse and Grill is an absolute must! Perfect location for the airport and local attractions. Highly recommended.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your comments regarding your recent stay here at The Best Western Plus, Manor Hotel in Meriden. I was very pleased to read that you had a great stay and in particular referring to our new Marco Pierre White Steakhouse Bar & Grill and the hard work that the grounds team do on our gardens, is very pleasing. We look very much forward in welcoming you back again very soon. Kind regards, Richard Marsh, General Manager

"Second Visit!"

4
27/08/2017

This is our second visit to this hotel, first time it was under refurbishment however the service & room were still incredible. This time most of the refurbishments have been done and the place looks incredible. We did have a few issues the first night as our room was directly across from the kitchen & the wedding venue, which meant the kitchen extractor fan was very loud from our room meaning there was a constant loud buzz of noise, & also there was an incredibly loud drunk man shouting explicits until about 12.30am, which was annoying as we had to be up early the next morning for an event. However, the next morning I asked to switch rooms and this was sorted quickly & now we have escaped the extractor fan and the loud drunkards (it was bank holiday weekend so there was a wedding every night of our stay which meant a lot of partying). We will definitely stay here again, as the staff are incredibly friendly, happy to help whenever you need it & the price isnt bad for the quality of room & bed. Definitely handy for events at the NEC!

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for taking the time to write a review about your recent visit to The Best Western Plus, Manor Hotel in Meriden. I'm delighted that you enjoyed elements of your stay and we have noted your comments. I hope we can welcome you back to the hotel for your 'third visit' very soon, whereupon I am confident that you will experience our hospitality at its best! Kind regards, Richard Marsh, General Manager

"Spacious rooms and good location"

4
22/08/2017

We visited the hotel as part of an offer linked to Dinosaurs in the Wild (which was brilliant) and had an overnight stay in a family room. Booking was straightforward when I called but the hotel appeared to be busy as many dates I wanted were already full. We found the hotel easily from the NEC (about 10 minutes drive maximum) and I would really recommend it as a comfortable hotel, away from the chaos of the NEC. When we arrived there was a wedding arriving too - I would say that it is a popular venue for Weddings but the party didn't interrupt our stay and we had a very comfortable stay in our large family room. The third bed was a put up bed but that is fine for smaller children. I wanted to review the hotel as I had read some mixed reviews which seem to not match my experience - overall this was a very good hotel and this hotel will be fabulous once all of the renovations are complete. They are nearly there and the decor is thoughtful and contemporary, yet comfortable. Also, I couldn't find anything which showed the restaurant to be family friendly. There is a Marco Pierre White restaurant and before we went, I looked online for a children's menu (our child is 5 and well behaved but doesn't always like the 'regular kiddy options', i.e. chips, beans and whatever else). Anyway, I was so pleased when our (really lovely) waitress said 'yeah no problem - we have a child's menu. It had a nice selection - and not a bean in sight! He had the chicken breast with some fresh thin cut chips and peas - garlic bread to start - fab milkshakes. Our meals were really fantastic - chicken in a mushroom based sauce and swordfish (fish special of the day) with delicious potato accompaniments. I would advise that if you have children, go early to the restaurant - it is clearly very popular locally, and rightly so - but by 7 it was packed and then service became a bit slower. Finally, on the food front, breakfast was good - everything you would expect from a good buffet - I would only say the coffee was really not nice but not enough to be upset about if you just like a little cup in the morning. Overall, I will definitely come again - and next time enquire about the spa services at the next door Best Western (I saw brochures in the corridor and so presume they are attached?)

"Nice staff but terrible hotel "

3
17/08/2017

To begin with the staff were great, although most appeared to be newly in place. The room did as advertised. But... the room was dark and hot. I queried the impact of noise from the lift and was told no one had complained despite staff admitting to knowing what other trip advisors had reported. The room was very dark and hot, lights on at all times and the fan had to run all the time. The lift was in use until 2:30am which had a significant impact on our sleep. I did raise this with staff the next morning who did note my concerns but I felt this was not really taken seriously. As I said, the room and service was as advertised but not really for tourists who expect a certain level of service.

"Nice"

5
17/08/2017

Stayed a night with my family and have to say that the staff were very welcoming & the hotel itself is good. Will always consider this hotel whenever we are staying around this area, value for money & a great little place.

"Nice hotel for overnight before NEC"

4
15/08/2017

Nice Hotel, Easy check in, good family room, breakfast was excellent loads to choose from, can't comment on food in dining room as we ate out. not far from NEC and all motorways so all in all a very good stay.

"Good stay and good value for money"

4
15/08/2017

Stayed for four nights whilst the wife and her friend visited the NEC Festival of Quilts. The premises is undergoing refurbishment since the last visit. Our room was large and comfortable , bed was huge and reasonably comfortable. The air con controls were ineffective no matter what I did to it nothing seemed to change. The bathroom was a good size and my pet hate in hotels shower over bath, however I usually have an issue with the shower curtain attacking me in these situation but this time there was a curved curtain rail which solved that problem. The extractor fan didn't make the slightest bit of difference. Tea tray was little sad, considering this is a 4* hotel I would expect more choice over than green tea and everyday tea. We did ask the housekeeper lady if she could provide us with peppermint and camomile tea as well.She told us she would find out. Upon our return she left an apologetic note saying that was not possible as they didn't have any. However if I went downstairs and ordered peppermint tea it would have been provided ????? On sunday the was not choice just everyday tea and my hand towel disappeared.The restaurant is now a Marco Pierre White establishment. My wife's friend is a vegetarian and the menu only has two veggie choices, which is sad really for and establishment such as this and if you stay eat here for more than two days you get to eat them twice. We did mention this and the staff put notes on our bookings and have got to give the chefs their due they did provide other vegetarian choices for the Friday and Sunday of our stay. The choices on the friday were very popular with other guests and the staff told us that they sold out very quickly. Had to stick to the two choice on the Saturday as the hotel was hosting two weddings and I can understand that. However I do think that Marcos should be making more effort to provide more variety for vegetarians as a rule rather than on request. Full marks to the chefs at the hotel for their efforts in going some way to rectify this.The servers were lovely people and nothing was too much trouble, well done team.

"No way value for money!"

3
14/08/2017

We stayed here as we were attending wedding at the hotel, but in hindsight, we'd rather have driven the 50 miles home & saved £95.00. It was a warm day & quite a distance to walk to our room, so when I asked the guy who assisted me with my bags if there was air-con & he said "yes", I knew I could cool off before changing to attend the wedding. It turns out that the air-con is an inefficient fan on the dressing table, not impressed, & when I mentioned this to the kind person from housekeeping who checked we had all we needed, he had to apologise profusely, & explained that the other guy who lied about the air-con, knew full well this facility was not available. I hardly slept because the room was so unbearably hot. I stayed in a Travelodge budget hotel recently, which had mega efficient a/c, so why cannot Best Western? Breakfast - was fairly shambolic. We did not go down late when there was a rush on, but before 09:00 as we thought we stood a chance of a better experience by missing the rush. It was not to be. The staff were pleasant, but clearly not trained to prioritise. You had to almost seize them to get them to bring you a hot drink. When being told we'd have to pay extra if we wanted cappuccino, I ordered tea for two, which came lukewarm & like 'stew' it was so strong. We left it, hoping to quench our thirst with orange juice, but this too was lukewarm, not chilled as I would have expected. I had some bread & cheese to start with, the cheese being all dried up & again, did not seem chilled. Main course 'hot' items ....... the only hot item was the toast we did ourselves. Beans tepid, mushrooms lukewarm, scrambled eggs not hot & very rubbery. I did not create a fuss, as by the end of our breakfast, we were surrounded by other wedding guests & we did not wish to cause them embarrassment. Needless to say, we do not recommend the hotel on a residential basis, unless you don't mind areas that should be cool which are hot, & food that should be hot which is cold.

"Has potential to be great"

3
09/08/2017

I stayed at the Best Western recently as I was attending an event being held nearby. I was sceptical before staying because I hadn't heard great things about Best Western Hotels and also this hotel from colleagues who have stayed previously. As my taxi pulled up to the hotel, I was impressed by its exterior, it really does scream "Manor" as you approach. I was pleasantly surprised by the luxurious reception area and spiral staircase. They had recently been updated and it was clear to see. In addition to this, they now have a Marco Pierre White Steakhouse on site (unfortunately I didn't get to eat here.) Once up the staircase, this is where my initial scepticism became reality. The hotel corridors and rooms are incredibly dated. The difference between the reception area and the rooms was significant, it was almost like two totally different hotels. This hotel has potential to be really nice if they update the rooms in the same way they have done the reception/restaurant space. My room had a large double bed and then a single bed. There was a huge TV and the view from my room was rather pleasant which makes a change actually. There was also a desk, wardrobes and the usual furnishings (the desk and lighting was a perfect set up for doing my makeup and hair for the event.) I really liked the bathroom and the shower was really powerful. As I said previously, the hotel rooms and corridors could do with spruce but it has real potential. I probably would stay here again, it is in the middle of nowhere really but so was the event I was going to. The room was £72 which I believe was value for money.

"Birthday Party"

5
07/08/2017

My birthday party in the Cedars Suite was fabulous, I couldn't have wished for anything better! My husband and I had a great time and all of our guests really enjoyed it too. Thanks to all the other staff who made the night a success.

"Great stay"

4
06/08/2017

Stayed here on a recent business trip, nice room - really helpful and welcoming staff - food in the restaurant was good- hotel is currently being refurbished - but didn't affect my stay at all look forward to staying again when it is all finished

"Relaxing stay "

5
04/08/2017

Great stay with grown up son. Twin ground floor room clean dbs spacious , new Marco Pierre restaurant nice and it is possible to eat cheaply if you choose carefully . Breakfast lovely - great choice and well presented. A bit frustrating that there was no signal or wifi in our bedroom so had to stand in corridor or go to reception to check messages/emails which we needed to do regularly for the purpose of our visit. All staff were cheerful and helpful. Would recommend .

"Anniversary Stay"

5
02/08/2017

We got married at this hotel three years ago and decided to spend our third wedding anniversary here and booked the Marco Escape stay. On arrival we were greeted by the friendly receptionist who congratulated us on our anniversary. Our room was very spacious and the bottle of prosecco that was in our room was a lovely touch. We had a meal at the Marco Pierre White restaurant on site, the waitresses were very helpful, friendly and knowledgeable and we both really enjoyed a 2 course meal. We both slept really well and the buffet breakfast the next day was plentiful and had a lot of choice. We both really enjoyed our stay and will be definitely booking our fourth visit. Thank you for a fantastic stay.

"Wedding"

4
01/08/2017

Stayed at this hotel for 2 nights for our Daughters Wedding. The hotel is undergoing some refurbishments and was not complete by the time of the Wedding, the grand stair case was made available, carpets and flooring still to be finished. On checking in at the temporary reception we were not told the times breakfast would be served and where. Our hotel room was on the ground floor (room 318). Very dark and dingy due to its location and the high mound outside the window. Rooms were clean and fairly comfortable. Although no air con, it wasn't needed as due to lack of natural light our room didn't get very hot. The free wifi was very intermitant and disconnected after a few minutes. Mobile phone reception was non existent. At 10:00 every morning all the hotel rooms doors locked and guests were unable to get back in their rooms after returning from breakfast. The lift wasn't working therefore to get a wheelchair from our floor to the function rooms (Aylesbury Suite) was quite an ordeal. The wedding went well, the tables were laid out nicely and the staff very helpful and friendly. The ceremony took place in the courtyard which was very nice. Thanks must go to the events Manager Paul Rees who done a superb job and made sure everything ran smoothly.

"Very disappointed and no one responded! "

1
31/07/2017

I stayed here for 3 nights and every single day there was problems. First of all I had paid in advance for a room upgrade which I didn't not receive. I had to go back to reception to ask for it. Secondly, I had pre paid for breakfast for 2 out of the three days. It was not explained to me that I had to fill out a form in advance... So back reception I went to ask for the breakfast form, this happened both nights. The room itself was full of dust and the carpet was absolutely filthy. The food in the evening was dreadful, watery curry with no flavour. Also very over priced. All dishes tasted like frozen food reheated. The staff were disinterested and offered absolutely no help whatsoever when ever I went to ask for information. I asked them for directions to a local restaurant (which I was told was 5minutes away along the road) and after walking for 30minutes in the dark, gave up and came back to the hotel. Obviously I would not have gone if they had not told me it wasn't easy to get to!! I emailed the hotel after my visit to complain and I didn't even receive a reply. I'm relieved to see that it's not only me that has had issues with this hotel. What was intended to be a relaxing luxury break actually left me feeling hungry and disappointed.

"Good hotel, helpful staff"

4
30/07/2017

Stayed here for two nights for a family wedding taking place locally. The hotel has an impressive exterior on driving into the car park but was undergoing some internal works to the reception area ( which we hadn't been made aware of) but it was being handled well with minimum inconvenience to guests. Check in was quick, friendly and efficient. The room was clean and well presented over looking the central courtyard. The bed was comfortable, internet was reliable and toiletries standard hotel Gilchrist & Soames The restaurant is a Marco Pierre White Steakhouse, a little more expensive than one might expect for a Best Western but staff, service and food was very good. The bar is also well run with an offer on cocktails while we were there. We only had two minor issues, the ground floor rooms have no air conditioning that we could find and were very warm, a few guests commented on it in the bar. We had a fan in our room and while it ran fine it didn't really help that much. Having the window open wasn't always possible as a wedding was taken place in the courtyard. The second problem was we were given the wrong room; we had booked an executive king on the BW website but on arrival it was clear that the room we had been given was a standard. I checked on my tablet to confirm the room descriptions, the picture on the website was identical to the room we had been given. Reception were very good and looked into it for me, it soon became clear to me that this is probably an issue with the central booking service not knowing what standard of rooms are on offer in each hotel. The room we had was apparently an executive king as far as the hotels stock was concerned but by BW's description on the website it is a standard. I checked the rooms some our family had booked, exactly the same but classed, and charged, as standard?. They offered me another room which also only met the standard description but as it was a good walk from reception we agreed to stay where we were in return for the price being adjusted to reflect the standard of room offered. This was agreed with no fuss and sure enough a credit was given on check out. The rooms are very nice by the way, nothing wrong with them so do go and stay here, it really is very nice. Full marks to reception for doing the right thing, no marks to Best Western for sloppy and probably misleading advertising.

"Wedding "

5
30/07/2017

My sister got married here last week and it was lovely. We had a family room, two double beds, the room was spacious and clean . Our room opened out onto the court yard, which was nice, and the room was very bright. The bathroom clean with plenty of hot water and clean fresh towels. There was a hairdryer but I found it off hidden away in a draw plugged in ready to use. The room was very hot though, with no air con, but by the second night we'd discovered the fan which was brilliant. The wedding ceremony was in the court yard outside, the set up was beautiful, it started to drizzle with rain so the staff handed out umbrellas. The wedding breakfast was delicious, staff friendly and helpful. Overall excellent experience. Couple of things could have made things easier for us; upon arrival we were not told what time breakfast was (I had to hunt for it in the guest information booklet in our room) and setting up an evening tab seemed complex.

"My daughter wedding "

1
27/07/2017

I had my daughter wedding in may 2017. I dropped cake off Friday night on Saturday cake was damaged on 2 out of the 3 on the evening they cut up 2 of the cakes and put it in the bin also broke bride and groom off cake even before it got on the cake in front of my daughter then tried to blame someone else for it. Lost grooms waist jacket and play area left 2 hours early. Food on the night was disgusting no taste to it at all played them to give my daughter a special day and all the problems was down to the hotel they charged stuff to my sisters credit card but she did get the money back 10 days later. I only have 1 daughter and wanted her to have a fantastic day but the hotel messed up and we had a meeting where they offered a free meal which we turned down as I would never go there again very very disappointed and will not be recommending it to anyone. Please be careful when booking a wedding.

"Marco Pierre White"

5
27/07/2017

We arrived without a booking and were met with a warm welcome from the front of house ladies who led us to our table, politely passing the time of day on the way. The waitress' Peyton and Zoe were absolutely wonderful, offering more information on menu items when requested. The timings of meals arriving were perfect, and food was of good quality. The venue itself is clean, well lit and there is plenty of space between tables allowing room for disabled customers to move around freely. An excellent place to celebrate my Husbands Birthday with him. Would definitely return.

"Hotel with holiday parking"

5
26/07/2017

We stayed for just one night and caught a flight the next day from Birmingham airport. The car was left at the hotel for the duration of our holiday. Hotel paid for a taxi to and from the airport. A nice way to start your holiday. Evening meal and breakfast was fine. Comfortable room. Some renovations going on during our visit, but this was not a problem. Would definitely use this hotel again when flying from Birmingham.

"Good enough "

4
25/07/2017

In the middle of a spruce up. But absolutely no issues at all. Food excellent however a standard 10% gratuities added which I absolutely hate, would normally give more but because of it I didn't. Breakfast was excellent, check in and out smooth. Only other negative is no phone signal in most parts of hotel (EE anyway).. Would return but not eat there out of principal.

"Very enjoyable stay at the Manor"

5
23/07/2017

We checked in to the Manor Hotel for a one-night stay b&b and were quickly booked in by the reception staff. Our room was on the first floor, some distance from the reception. The room itself was nicely clean and tidy, a good size with an equally well cleaned bathroom. I had booked us in for a meal in the new Marco Pierre White steakhouse restaurant using Opentable and the hotel confirmed that this was fine. I was a little worried that the hotel was hosting a biggish wedding reception as sometimes this can lead to a noisy night and long waits at the bar etc. Very happy to say that none of this was the case at the Manor with no negative impact on service. We enjoyed our evening meal very much and the waiting staff were friendly and attentive. Breakfast next morning was busy but we only had a short wait to be seated and the hot buffet was plentiful. Checkout was painless and we left the hotel very happy with our brief stay. If staying in this area again, I would definitely look to this hotel first.

"Marco Pierre Disappointment"

1
19/07/2017

Being local and having eaten at Houston's Bar and Grill on many occasions, we were delighted when we heard that The Manor were opening a Marco Pierre White Restaurant and decided to go to celebrate my wife's birthday with friends. The restaurant itself is beautifully decorated, however it was the food we had come for. The menu is expensive, so we were expecting great things. What a let down!!! Two couples ordered the Chateaubriand (sharing signature dish) which we had really been looking forward to, only to be told five minutes later, that it was off the menu - bizarre as the restaurant did not seem that busy - so we ordered two sharing T-Bone's a shepherds pie and a fillet steak. No bread is provided at the table, you have to pay extra for it (it was provided free to us as a gesture for the lack of chateaubriand) and none was provided with the soup starter. The starters themselves were good and met our expectations, however the T-Bone when it arrived, whilst it appeared to be cooked beautifully, was as tough as old boots and inedible and the sides of garlic mushrooms and onions rings were underwhelming (especially at £3.50 each). At £58 for the steak, I really expected quality meat particularly at a restaurant sporting the name of Marco Pierre White. To be fair the assistant manager handled the situation well, offering replacements (which were declined) and removing the steaks from the bill without quibble, but the meal had been well and truly spoilt and left us all feeling bitterly disappointed particularly as one of our group had travelled from Skegness for the night to celebrate the birthday. I am left with the impression that the restaurant is using the name to charge high prices for steaks that are awful (better meat can be had from a supermarket) and if I was Marco Pierre White, I would be ashamed to be associated with that meal. Whilst the waiting staff were very friendly (albeit one of our group had to uncork his own bottle of Prosecco) and you expect teething problems in a new restaurant, the final nail, was the automatic inclusion of a 10% service charge on the bill (removed) when are restaurants going to stop doing this - it is unacceptable to have to opt out (if you even notice it). All in all, very disappointing. We will not be rushing to go back and would not recommend it to anyone.

"Great venue"

4
16/07/2017

Stayed for one night for family wedding. Staff were fantastic and made the day more special. Food was amazing. rooms are clean and spacious, some rooms do not have Aircon so can be quite warm, hotel has just been decorated and refurbished so is in very good and clean condition. Would definetly stay again.

"Beautiful place ."

5
15/07/2017

I stayed here for one night in business on 12th July 2017 . They were having a bit of a refurb but we're still professional and didn't disrupt my experience. They have a large secure carpark . Check in was smooth and room was ready. The rooms were clean and had free toiletries which were lovely .. my favourite was the bed and pillows .. I had the best night sleep in ages (must buy a new bed) The breakfast was lovely and fresh lots to choose from, the waiting staff were very polite and professional , perfect. They have a Marco Pierre White restaurant which I didn't eat in but looked beautifully decorated. Check out was smooth, reception staff were lovely. I would most definitely staff again, no negatives at all. Thankyou .

"Good hotel, in need of an update"

3
11/07/2017

Stayed for a week. The hotel is adequate but needs an update in decor. Rooms are comfortable, clean and well appointed. Food service is appalling. The hotel was building a new marco Pierre White steakhouse, and had an awful temporary restraunt. There are good / very good pubs in the village - use them instead !! Attempted room service one night was told to wait at least an hour (unacceptable) so rang dominoes..l Update : back in June. Marco Piere White open. ... Very expensive, but lovely setting and staff very helpful. Room service however is still appalling. Breakfast is ropey.

"Great for pre Airport stay"

5
11/07/2017

We chose to stay here instead of the on airport hotels. Nice rooms, comfortable. Good sized secure car park. The hotel arranges a taxi service to take you to and pick up from Birmingham airport. Taxi was very prompt with smart attentive drivers. Overall a nice stay and will consider using again.

"Pierre Wonderful"

5
10/07/2017

I stayed at the Best western and they have just opened a Marco Pierre White Restaurant and all I will say it was absolutely lovely. The food was Gorgeous and as for the Staff they were just brilliant considering they have only been open a week. Adam the Restaurant Manager had it running like clock work. Do go and visit when next in the area.

"Amazing wedding venue,"

5
09/07/2017

You have to go far these days to get excellent service The Manor Hotel, Meridan is just one of those places I attended a wedding as best man last Friday and wow what fantastic service and great staff, food etc that was set be us. The whole day was perfectly overseen by the Events staff who worked tirelessly to make sure everything went smoothly. I would recommend a stay or for anyone to organise an event at this hotel. From reception to the bar and management well done and thank you.

"Lovely Hotel"

5
06/07/2017

We stayed here as part of a wowcher deal, the hotel was very impressive and although undergoing a renovation this did not impact us, the room was lovely and comfortable and we enjoyed the lovely weather sitting out front with a few drinks, we had a 2 course meal as part of our package, there was plenty of choice and the staff were lovely, had a very comfortable night sleep. Breakfast there was lots of choice and best eggs we have had from a buffet style breakfast!!

"Great Hotel but a cold welcome !"

4
04/07/2017

Stayed at this hotel for one night last weekend while visiting the area for a function . The hotel itself is very pleasant with good sized comfortable rooms, classically furnished , being clean, tidy and spacious. Comfortable beds and good en-suites make this hotel good value for an overnight/weekend stay. The public rooms are ok, the bar and dining area have been recently refurbished to incorporate the "Marco Pierre White" brand. however, as we were at a function in the evening we only had breakfast in the hotel.This consisted of a good quality hot buffet which was well stocked and re-stocked as required, with a good choice to suit most people. We had drinks from the bar before going to the evening event and these were reasonably priced and well presented...in fact the bar staff were very pleasant and polite . If there is one thing about this hotel that lets the side down ,it is undoubtedly the miserable reception staff...and I mean miserable ! There is no "welcome to our hotel", just a look of inconvenience when we were checked in and a hurried handing over of key cards and an information card where you are told to read this for breakfast times. I know the hotel was packed that weekend, however, that is no excuse for rudeness... a little friendly smile or just looking up and at the person you are dealing with would be a little more reasonable. The reception staff are the ambassadors for any hotel establishment ..front of house is where your experience starts and finishes...and on this occasion the ambassador was not in residence ! Trust me we were not the only ones who had this experience. Would I stay here again, yes but only if it wasn't too much of an inconvenience for the reception...

"Great "

5
03/07/2017

It was my wife's birthday and the staff acknowledged this completely, with complementary prosecco and a happy birthday plate for desert! Service was amazing and especially appreciated that staff sang happy birthday on request. Food was incredible and all a phenomenal price. Would definitely return.

"Wedding Day"

4
02/07/2017

my son and fiancée held their wedding on the 1st July at this hotel it was a lovely day at the hotel the grounds are perfect for wedding pictures especially in the sunshine. The wedding meal was delicious and everything went smoothly .You can relax with a drink outside the hotel whilst awaiting the night time reception which again was held in a air conditioned room and the bar staff were polite and efficient . The evening hog roast was lovely and again served by the hotel staff very well . The hotel bedrooms were what you would expect clean fairly spacious for our needs for a one night stay. The breakfast which is served in the new Marco Pierre white restaurant was a buffet style food which again was lovely but the only downside was be prepared at busy times to wait whilst the food is delivered from the kitchen to top up the hot trays. Tea and coffee is served at your table by the waters/waitresses again at busy times you may have to ask more than once for a top up but thanks to Chloe the waitress for her hard work trying to keep everyone happy. All in all a very goodhotel and a great day.

"End of college get together "

1
29/06/2017

What a shame the management where not in evidence when a large party of excited sixth formers and their parents arrived at the hotel to celebrate the finishing of their A levels .... surely management must of known the numbers and should of catered at the two bars which were open ! Only two members of staff per bar and at one point one member of staff trying to serve 60/70 people ! Lots of chaos and lost sales !!!!!

"Better than your ave Best Western but staff could still do with some training"

3
28/06/2017

Stayed here for one night on business and have used the hotel a number of times before due to it's convenient location. They are still in the middle of renovation works and lots of new carpet has been laid. My room was fine, nice and clean, the only problem was the air con unit not working. This seems to be a problem in most of the rooms I have used before so I did not bother reporting it. I ate in the restaurant in the evening which was ok. However when I went down to breakfast I was greeted at the door ok and shown to a table and it went down hill from there. There were 4 or 5 waiting staff just standing around chatting, there was also a party of Japanese there who certainly took priority over the other guests. I had to ask twice for coffee I also ordered eggs benedict and waited and waited and waited, eventually I got fed up and asked where my eggs were and she went into the kitchen and came straight out with them so they had been sat in there for most of my waiting time. This was mentioned when I checked out.

"NEC visit"

3
21/06/2017

When I stayed here in May 2017 for one evening the hotel was undergoing some refurb to its restaurant and so this made it look a bit tatty. However the rooms were of a good size and very well looked after. Bar was a little uninspiring but the breakfast was good, signposting to where breakfast was held could have been better. Overall I would probably stay again.

"Perfect airport stopover"

5
14/06/2017

Stayed just one night prior to early morning flight from B'ham. Great first impression of hotel - sweeping lawns, neat box hedges, customers enjoying the sunshine on the terrace. Very helpful at reception, explained how the taxi service to and from the airport operated. Lovely groundfloor room at the front of hotel ( no. 135?), french windows proved useful since it was a very warm day and we also made use of the fan which we found in the wardrobe. Enjoyable dinner in the restaurant, staff friendly and attentive. Taxi arrived promptly at 6.00am the next day and the return taxi arrangements worked perfectly too. Will definitely use this hotel again. Would make a great base if visiting an event at the N.E.C.

"Airport stop over"

4
11/06/2017

Lovely hotel, perfect for a stop over on way and on return from airport. Great value, included car parking and taxi to and from Birmingham Airport (10 minutes away). Only slight negative is that part of hotel does not have a lift and so carrying heavy suitcases could have been a problem, but very friendly front desk staff on hand to help. Good service and selection in breakfast room.

"Very handy for airport "

4
07/06/2017

This was a great find not far from the airport. Lovely clean hotel with free onsite parking. Staff couldn't be more friendly and helpful. Travelled with 2 dogs and was given a perfect room near a fire exit - lots of walks direct from hotel along various footpaths. Lovely full English breakfast.

"Saddened"

3
03/06/2017

It had all been planned in detail. We were to drive from the airport when we arrived back in the uk after our holiday ,rather than have a 3 mile drive home. Having been suffering from Parkinson's Disease we are well aware the importance of sleeping in a twin bedded situation and thus it was organised at the end of March that we would have a twin bedded room.. When we arrived at the hotel,tired,dry and really in no fit state to find out how the request had been made for twin beds had been ignored and there it was a king size bed and even the two glasses of beer , whilst pouring some oil on troubled water,we were just to tired to start correcting other people's errors. We slipped of to the restaurant and had a first class meal served in a lovely friendly manner by Natalie who looked after us really well. We were in bed before 11.00 pm but awake by 1.30 am and that was our sleep for the night, we left the room and hotel by 5.00 foregoing the breakfast that we had paid for and started our drive somewhat earlier In hindsight I should have insisted that what they promised in writing was delivered, but softer a day travelling who needs the agro?

"Relaxed stay"

5
03/06/2017

Everything about this place is good. The staff were all lovely, the rooms very comfortable and the prices very reasonable. We booked an overnight package with 15 days parking and this included return taxis to the airport. The taxi was on time, really clean and the driver was very pleasant. The hotel is literallly just under 10 mins from the airport. We are in Houstons restaurant because the menu had lots of different choices and was very reasonably priced. The food was really tasty. This place was a lovely surprise and I wouldn't hesitate to book again.

"Overnight stay "

5
01/06/2017

Lovely sun night stay before flying Monday morning what a great way start your holiday lovely area went to bull's head and strawberry for meal and drinks short walk from hotel Hotel rooms lovely beds fab only one small criticism room was red hot but would stop here again very enjoyable staff were all fantastic taxis to and from hotel free in with price. Although going to airport half hour late but staff did everything to chase them up thanks for lovely stay

"The Meriden Manor hotel is perfect for Birmingham airport"

5
31/05/2017

If you're looking for a Birmingham airport hotel, this place is perfect. My wife and I booked the Meriden Manor hotel through ‘Airparks' for the night of Tuesday 9 May 2017, before flying from Birmingham airport. We booked one nights stay with a 3-course evening meal, a full English breakfast, private airport transfer, 7 days parking and transfer back to the hotel, to pick up our car, on our return from holiday. Although there was a lot of refurbishment work going on at the Meriden Manor on our arrival it didn't interfere with our enjoyment. At check-in our room was upgraded, and was very comfortable. The evening meal was great, with so much choice (6 starters, 18 different main courses and 6 desserts). To give you an idea of the food that was available, I started with lamb koftas, tzatziki and salad, followed by an 8 oz rump steak with chips and vegetables, and for dessert a vanilla baked cheesecake. My wife started with prawn & crab cocktail with brown bread, followed by chicken jalfrezi, rice, naan & poppadom's, and for dessert vanilla baked cheesecake. All this was included in the price of our booking. Breakfast was also very good, with plenty of options. We thought that our car would be moved off-site when we were on holiday but, no, it stays exactly where you park it, just beware that you're not parked under the trees at the top of the car park, or you may find your car covered in bird poop on your return, ours was. The car park is safe because to leave it a code must be entered at the exit barrier. You will be given the code when you return from your holiday and are ready to leave the site. The morning of our departure to the airport our taxi was waiting outside for us and we were at the airport in 10 minutes. On our return we telephoned the number for our return taxi, that we were given at the Meriden Manor, and after picking up our luggage, they don't want you to do it before then, it was waiting for us where we had been dropped off when we flew out for our holiday. The taxi service needs a special mention, they were called A2B Radio Cars, and were excellent, the drivers are very courteous and the taxis are clean and comfortable. Finally we would certainly recommend this as the perfect start to any holiday flight out of Birmingham airport. We will certainly be doing this again when we next fly from there.

"Great for the airport"

5
30/05/2017

We stayed here for one night before flying from Birmingham. It all worked smoothly. We had a drink in the hotel - food was also available and walked to a local pub (supposedly the central point of England) which had a good atmosphere. The room was comfortable and the pick up at 5am worked well as did the collection after the flight. The price was reasonable and I'd use this hotel again.

"High Recommend this Hotel"

5
30/05/2017

This the second time we have stayed before flying. Good parking whilst away, clean and comfortable. It's only 3 miles from the airport and they arrange your taxi to and from the airport. I wouldn't stay anywhere else when flying from Birmingham we live in Devon so have to fly from London or Birmingham and it's Birmingham every time because of this Best Western.

"Lovely stay"

4
30/05/2017

Second time staying here and really enjoyed it. Although the hotel is currently under renovation the place was still spotless and the staff were very friendly and polite. The check-in process was straightforward and the room was spacious and light with complimentary bottles of water, fluffy bathrobes and slippers. The bar area was pretty quiet along with the surrounding area, so we went to the local Indian restaurant on the evening. The bed was very comfy and breakfast was good too. Would recommend :)

"One night wasn't enough "

4
18/05/2017

Stayed at the hotel before setting off for our honeymoon the following morning. Incrediblely pleasant staff who couldn't do enough for us.Desite the building work going on and awkwardly narrow parking spaces in the rear located car park, the staff made this a pleasant stay. Would suggest this hotel to anyone travelling from Birmingham airport, especially when all the building work is completed.

"Our 2nd Visit"

5
17/05/2017

We visited the hotel while work was being carried out for the new Marco Pierre White restaurant and while it was a slight inconvenience it did not detract from our stay. The double room was excellent, slippers, bathrobes, water etc were all provided. We had room service the first night which was excellent and arrived with proper chips! The bed was comfortable and if anything the room was to hot but the aircon sorted that. Parking is an issue and we do wonder why the car park is always so full when there is little sign of the guests in the hotel? However we will be back later this year.

"Poor facilities, poor attitude of staff."

1
16/05/2017

We basically walked into a building site, greeted with a restaurant being built at the side of the reception area, dusty and cold, H&S hazard for the staff and guests. The electrical plug socket in the room was faulty, we found this out after they replaced the battered old portable convector heater that supplied the heating that didn't work, however we discovered it was the socket. The bath leaked through the plug, well you could get a bath about 6" deep as long as you kept the tap running. The meals were held in the conference room, our meals served with McDonnalds French fries instead of proper chips, an alternative was not given. The Aircon didn't work at all in the whole building. One tiny bar of guest soap between us, and one shampoo and conditioner between us. It is a DOUBLE room for TWO people. Bed was so hard it took us 3 days to get rid of the back ache. All in all very bad for a 4 star hotel.

"Would stay again"

5
08/05/2017

We stayed here before a flight and left our car while we where on holiday, we also pre booked the £20 a head evening meal. Our flight was before breakfast so we didn't add that offer, the hotel is so nice and clean and in a lovely village, there's also a public footpath taking you though some fields opposite so it was nice to have a walk before our meal, the meal was amazing and well worth getting the offer when booking airport parking. All the staff were lovely polite and more than happy to look after us, I'm really pleased we started our holiday by staying here, and look forward to staying again when we next fly from Birmingham.

Richard M, General Manager at Best Western Plus Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for your comments regarding your recent stay here at The Best Western Plus, Manor Hotel in Meriden. I was very pleased to read that you had a great stay and making particular reference to the team will help us develop even stronger customer facing skills. We look very much forward in welcoming you back again very soon. Kind regards, Richard Marsh, General Manager

"Lovely family wedding"

5
08/05/2017

Stayed in the hotel for 2 nights celebrating a family wedding which was being held there. Was greeted by my first name on arrival at check in and the recptionist sorted out reservations for the restaurant which we had forgot to book in advance. No problem. Our room was located in the area where the renovations are taking place for the new marco pierre white restaurant but to be honest it did not cause any bother. The corridor leading through the work had been painted and all renovations were behind closed doors. The room was lovely and clean with a lovely wet room which was very warm. The buffet breakfast was very well laid out wirh lots of choice of fruits continental and cooked with the option also of additional items cooked to order. The wedding teception was beatifully organised and would highly recommend the 8 hour slow cooked beef. Will certainly use this hotel if in the area again. Very friendly helpful staff a credit to the hotel

Richard M, General Manager at Best Western Plus Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for your feedback regarding your recent stay here at The Best Western Plus, Manor Hotel in Meriden. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. We look forward to welcoming you back to the hotel again very soon, when our Marco's Steakhouse Bar & Grill will be open and you can experience the new restaurant for yourselves! Kind regards, Richard Marsh, General Manager

"Great base for visiting Warwick Castle"

4
07/05/2017

We had a wowcher deal for this hotel which included 1 night bed and breakfast, 2 course evening meal and entry to Warwick Castle. It was great value for money. The hotel room was comfortable although the heating/air conditioning was unreliable and the room was cold at various times. We have had this same problem at the Best Western in Altrincham! Also no hairdryer and I didn't have time to go down to reception to get one! However the evening meal was absolutely superb. Amazing service, delicious food. The drinks were reasonably priced for a hotel. The breakfast was also very good. Unfortunately there was a wedding taking place at the hotel so parking was a struggle and the disco was distracting when we were trying to have a drink in the bar but these are minor issues

"Hotel at the heart of the country with good connections"

4
06/05/2017

We attended several symposiums at the NEC (National exhibition centre) only 7 miles away and found this hotel on secret escapes the perfect solution. Plenty of parking , a friendly bar and a decent restaurant this place had everything we needed. There were a couple of weddings being celebrated which did not impinge on our enjoyment

"Disappointed....."

3
04/05/2017

The hotel is undergoing building works to introduce a new restaurant at the front which is fair enough but am disappointed that no one disclosed this on booking!! I was not the only customer at reception with the same complaint. I had booked an Superior King size room -large and nicely furnished-however the room was out of reach from the 'inclusive ' WIFI and once inside the hotel both my mobile phones had no service (O2 & EE) Reception was busy moving another resident for the same problem when I asked to be moved. I was shown a standard room which yes was within the WIFI area but up 3 flights of stairs.... I chose to stay in my original room and work from my car in the car park were I had signal!!! Breakfast staff all chatting at the entrance area whilst no plates available for serving... not the service I was expecting!! Having stayed the previous night at the Best Western Pinewood on Winslow which was superb! I feel this hotel was at best average and would seek else where to stay when in the area.

"First class service"

5
27/04/2017

This is our second stay here. We use the hotel when flying from Birmingham Airport. From reception to restaurant, the staff are friendly, helpful and professional. A young chap called Kyle served us in the restaurant. He's new, a student just starting on his career. He has just the right attitude for the hospitality industry. I'm sure he'll do well. He is a credit to the hotel. Even though the hotel is undergoing some redecoration and building works, there was no disruption to the smooth running of the hotel.

Richard M, General Manager at Best Western Plus Birmingham NEC Meriden Manor Hotel, responded to this review
We really appreciate your feedback which will help other potential guests make their choice when seeking an hotel. At the Manor Hotel in Meriden we strive to achieve the best of hospitality for every guest and in Kyle we have a rising star! He will be rewarded for his 'named' mention by yourself so thank you. I do hope we can look forward to a return visit from you, especially once our Marco Pierre White Steakhouse has opened in late June. Kind regards Richard M General Manager

"Lovely staff"

5
26/04/2017

A warm welcome, a clean comfortable room, and fabulous dinners. The staff very very friendly and helpful. The bar area lacked atmosphere but again the bar staff were chatty and helpful. The breakfast is usually a disappointment in hotels with a buffet, but the evening meals were superb and delicious.

"Airport overnight stay "

4
25/04/2017

We stayed here on 15th April as an overnight stay before flying from Birmingham airport to Spain . We was really pleased with our room it was a lot bigger than expected we could have quite easily have stayed there for a few days and been comfortable it had the usual things in room tea n coffee making facilities hot choc biscuits . The bed was much larger than a normal size bed . We had the use of lovely white dressing gowns n slippers .we chose to eat in the hotel restaurant which was very nice .i would definitely stay there again and for anyone wanting to use it as airport stay over it was really good as you leave you're car there and the hotel arranges a taxi to take you and from the airport x

Richard M, General Manager at Best Western Plus Birmingham NEC Meriden Manor Hotel, responded to this review
Delighted to hear that we were able to more than satisfy your needs in terms of hotel accommodation here at the Manor Hotel Meriden. We are striving to provide every guest with an outstanding experience, whether it be for one night or many! The team will be really happy to read your comments. I hope we will se you again. Many thanks Richard M General Manager

"One night family stay"

5
19/04/2017

We had spent the day at The Black Country Museum and were off to Villa Park the follow day so the hotel was conveniently situated on our route. We were concerned that we were running late and put a call into the hotel who reassured us that all was fine and they looked forward to seeing us later. Upon arrival we were made very welcome, especially our 10 year old, even though one of the ladies was a Blues fan! As we walked to the room, the work that is taking place made us a little worried about the quality of the hotel but our concerns were completely misplaced. We had a lovely room, a very restful night and we were also pleased with the lack of noise. Our morning started with a hearty breakfast assisted by more helpful staff who constantly replenished the hot food. All in all a great stay and we plan to stay again when in the area.

Richard M, General Manager at Best Western Plus Birmingham NEC Meriden Manor Hotel, responded to this review
Many thanks for your review regarding your stay at the Manor Hotel Meriden. I am delighted to read that the team looked after you so well and that the hotel exceeded your expectations. We do strive to be exemplary in all that we do for our customers and I hope that we will see again next time you are in the area. Kind regards Richard M General Manager

"Nice hotel - few small niggles"

4
16/04/2017

Stayed at this hotel last night in a superior double. Very impressive from the outside as was the reception area but the room needed a bit of maintenance in the bathroom; our room didn't have a great view but not a massive problem for us as we were only there for one night. Plenty of tea and coffee; complimentary oj, cranberry juice and water which was a nice touch. Supply of shampoo, conditioner and shower gel. Would have been good to be provided two tablets of soap; one for the basin and one for the bath. Broken shaving mirror reported to reception on departure. Construction work on the walkway to our room taking place doesn't make a great first impression. Maybe an idea to close this section of the hotel until completion. Buffet breakfast was good. Lovely welcome, shown to our table; immediately offered tea or coffee (so many hotels don't offer this) which was really nice. Good selection and very tasty. Big hands up to the ladies on reception - very welcoming and professional. Overall a good stay and would definitely return if we were in the area.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thanks for your lovely positive review. Delighted that the team looked after you well and that you found the food good quality, and the service to match. Appreciate of course your feedback about the walkway through reception, fortunately only for a few weeks and then we will be ready to reveal our brand new Marcos Pierre White Steakhouse.

"Nice place"

5
15/04/2017

Nice place, nice people, breakfast was good and we had Dinner which was very tasty. Our room was good even though the hotel was having some refurbishing done it didn't cause any inconvenience. We would stay again.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Dear Barry and Josie, thank you for such a positive review. The team love to receive top scores and it is especially heartening to know that we have got it right even during the construction of our new Marco Pierre White Steakhouse. Hopefully you will have the chance to come and stay again soon

"Excellent Hotel"

5
13/04/2017

We had an overnight stay and left our car on the car park for a week whilst we had a holiday in Spain. The staff were very good and helpful, the room was comfortable and the bathroom was furnished with good quality towels and toiletries. The taxi transfers both to the airport and back to the hotel were good, punctual and with friendly drivers, clean and comfortable cars. When we arrived back after our holiday and loaded up our car, unfortunately we dropped a jacket on the car park, we didn't realise this until we got home, a telephone call to the hotel and the jacket was posted to our address. Thank you for your service which was much appreciated.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thanks Doreen, so pleased that we added to the enjoyment of your holiday. Hopefully we will have the chance to welcome you back again soon

"Convenient for the NEC"

4
10/04/2017

Stayed just one night whilst visiting the NEC which is 9 mins away by road. Very pleasant and helpful staff throughout. I note the comments on car parking but I found a space at the front. No lift so a stair climb and bit of a walk through the corridors however there was an entrance from the rear car at the same level as the room if you have a lot of baggage. Comfortable room, quality linen, good shower. Free wi-fi with reasonable speed. Nice dinner in the Regency restaurant, rib-eye steak which was perfectly cooked. Breakfast was good with all you would want from a buffet or order from the menu for other items. Let down a bit by having cold plates which is a bug bear of mind. I think it is a tad expensive but it is convenient for the NEC and I guess the other hotels are no different. Lovely, friendly staff; everyone speaks to you. Well done.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for such a lovely review. I am delighted that we got so many aspects spot on. We do have a lift on one wing of bedrooms, so happy to allocate that area on a future stay if a lift is important for you. Hopefully we can welcome you back in the near future

"Congratulations to the chef"

4
10/04/2017

Stayed here 2 nights in April. The standard room is elegant but now dated and getting tatty. Mould along the bottom of the shower curtain, the magnifying mirror hanging on by one screw, half empty complimentary toiletries. A fridge would have been a plus. The breakfast was adequate but luke warm food on cold plates. The saving grace were the evening meals, our waitress, Sara from Portugal, was very cheerful and super efficient. The food was excellent, the 8 hr beef was heaven on a plate. Manuel, the maitre d, flaps a bit but the whole team were friendly and helpful. A bit of a cock up with one of our evening meal bookings was promptly resolved by duty manager, Lucy. Handy location for sight seeing.

"Overrated "

3
07/04/2017

My husband & I stayed at this hotel for 1 night, as we were going to a show at the Genting Arena, and I had treated him to both. The hotel looks very impressive from the front, and plenty of parking, even though I had read that parking was a challenge. Plenty of work going on inside the hotel as they are doing renovations, but, that said, everything was closed off, and dust free. The staff were very friendly and check in was easy. Our room was very nice, clean with the exception of an earring left on the floor & a large red mark at the side of the bed. We wanted an early meal, due to going to the show, so ate at the hotel. Very average food unfortunately. I couldn't see anything on the main course that I fancied, so ended up with 2 starters. My husband had a steak, and although he ordered medium it was rare. We waited over half an hour for it to arrive. Then another 5 minutes while the waitress went to look for mine! Great service offered in getting us a taxi, and a fixed rate of £11. Breakfast.....OMG this was awful. Less than half full, so not busy. Buffet style, so the usual things. I had a fried egg which looked okay, but then I couldn't cut into the yolk, it was rock hard, not from over-cooking, but from being in the warmer too long. The beans were cold, the bacon was half hard/half raw. You could choose from bread or burnt toast. Nobody came to offer tea or coffee, so we had to catch a waiter going by. Then the final straw-a big chip in the front of my cup. We both came away still hungry, not great. This hotel certainly does not deserve the 4 star rating, nor deserve to be called 'Best Western Plus' A shame really. I paid a lot of money for this treat. Would we return? NO sorry.

"Excellent Staff..."

4
02/04/2017

Stayed here for just the one night. To start I would say they should sort the car parking, it seems a lot of people stay here and leave their cars as its close to the airport, this makes the rear car park absolutely rammed and difficult to find a spot. The room was very comfortable and clean so no complaints there. The receptionist, sorry cant recall her name, was excellent, very knowledgeable on the surrounding area and more even commenting on my home town and the history of it, food was ok. I did have a complaint about my main meal but the only response I got was 'ok I'll let the chef know' nothing was done to correct or even offer a small price reduction so that was a bit on the poor side. Breakfast the usual buffet style which was a bit difficult for the staff as their usual restaurant was under refurb so all were trying their best and I'm sure as the days pass it will get better. This is one of the only hotels I have stayed in where the bar is shut and locked to residents on time and that's it, every hotel I have been in, in the past, keeps the bar open for residents later than normal. If I was in the area I would probably stay here again hoping that some things had improved.

"Great when you find it!!"

5
31/03/2017

The hotel was very good. The parking was very challenging. The staff were very accommodating and friendly. The meal in the evening was very good value for money and quality. However the breakfast needs t be looked after better fried eggs solid scrambled eggs watery and whey on top. Not good. Would have chosen poached eggs and smoked fish. Just need to remember the hotel is not in Bickenhill but in Meriden. Took us 2 hours to find it!!!

"Excellent find "

5
28/11/2016

Brilliant hotel in a great location. 10 mins drive from the NEC. Staff really helpful and pleasant. We are in the bar and the food was really nice. Breakfast was excellent. Nicely laid out room with lots of space. Very good waiting staff and the choice of food on offer was faultless. Our room was very clean, comfortable bed and the best pillow I have had in any hotel I have stayed in. Couldn't fault anything. If I was bring really picky I would possibly suggest better heating in the bathroom, but would definitely not put me off staying again and recommending. Very convenient for the centre of Birmingham as well.

"BEFREPA conference"

5
27/11/2016

One night stay in this excellent Hotel.very welcome staff at reception no problems booking table for 2 in the Braziere andGrill , there is also an alacarte resteraunt .Graet Room in the Princess wing. everything you wanted clean slept well, Breakfast great if not typical of hoels buffett help your self etc.The meal was also good and not over expensive. All in All good stay

"Good hotel for a short stay, staff very helpful"

4
26/11/2016

We were visiting the hotel as I had bought my husband tickets for the classic car show at the NEC for his 50th birthday. I booked through Booking.com and paid a month before arriving at the hotel, adding my husbands name to the booking before we went in case he needed to put anything on the room tab. However when we went to book in the receptionist said that the room had not been paid for! This was extremely embarrassing as we had a queue of people behind us and spoilt my trip as I then had to try to see what had happened. The receptionist was very understanding and said not to worry and she would try to see what had happened her end. It turned out that Booking.com had produced a second bill in my husbands name when I added his name on which was why it showed unpaid! I was very grateful that the receptionist had taken the time and trouble to rectify this on my behalf and sort out the problem. At least someone knows how to do their job properly Booking.com ! Anyway, back to the hotel, the room was clean and tidy and comfortable but in the hallways and stairs area the carpet was threadbare and looked as if they needed replacing. Breakfast was hot, service was good and there was a good range but we were a bit disappointed that we could not have an evening meal as we were told that we needed to book the day before for this. Would use this hotel again but would book direct next time thanks for the help

"Cheery staff"

5
24/11/2016

We chose this hotel as we were going to the Classic Car Show at the NEC. The staff were all friendly and helpful and made our stay most enjoyable. We dined in the restaurant and the food was excellent.

"Terrible food and terrible service at reception"

1
23/11/2016

I have visited for 1 night and although the room is OK my experience with reception and the food i received can only be described as terrible. I do not feel that i would ever visit this hotel again and struggle to understand how it is rated as a 4 star hotel?

"Pleasant hotel for a weekend stay. Good location."

4
18/11/2016

Stayed at this Best Western plus for two nights to attend an event at the NEC. Room was clean, spacious and well equipped (larger TV than most places I've stayed recently and free Wi-Fi). The lock was missing from the bathroom door, but as I had a room to myself didn't matter. Was surprised the hotel doesn't appear to have a lift as the room was upstairs and quite a distance from Reception which seemed further with luggage. Staff helpful with checking in and information. Ate in restaurant Saturday night, bit of a wait as busy (as I would expect on a Saturday), food good, portions large. Good location for touring this area as not far to NEC, Coventry, Birmingham. Nice foodie pubs nearby too.

"Great hotel, great food, lovely staff. S"

5
13/11/2016

Stayed here for one night before the NEC the next day, arrived about 5, check in was fast and efficient, the room wasn't large but clean warm and comfortable, we were booked into the restraunt at 7.30, shown straight to our table, the staff we really friendly and helpful, the menu is not large but there was something for everyone,when the food came it was delicious, really tasty. The breakfast again wasn't the widest range of choice I've seen but was hot and tasty, especially the sausages not processed uniform sausages but good meaty butcher sausages, will definately stay here again.

"Was good, just not eggcelent."

4
12/11/2016

A friend and i stayed in October for 2 nights as we where attending a concert at the NEC. Room price was very cheap as this was done as a staff rate, due to being a worker for Best Western. Room seemed clean, however there was a lot of dust in the air, this set my friends allergies off and she spent both nights sneezing. It had everything that we needed for a 2 night stay. Was very large and spacious, however very outdated, the first time in a very long time that i have seen a trouser press still functional in a hotel. There was a function on the Sunday night that we stayed, and the only way that this effected us was the limited parking spaces, but no noise disturbance. The reason for the title of this review is because there was an awful eggy smell coming from the bathroom, and if you left the bathroom door open to air it out, it made the whole room smelly, but if you left the door shut the smell was then unbearable when you entered the bathroom. I completely understand that these things do happen, however this was not a smell that had appeared from the last time housekeeping would have serviced the room to when we stayed. Night staff was very friendly when we had an issue with our room key. We only had breakfast on the last morning of our stay, lots to offer, however most things where empty, but that is our fault for leaving it till 9.15am to come down for breakfast. Hotel was a close drive to everything that we needed. Would return again in the future.

"Okay but could have been better"

3
11/11/2016

I stayed here just for 1 night for a business trip in Coventry. Parking was tight when I pulled up and it was also packed, car was parked in like a sardine. Went to the front desk to check in, the hotel lobby was nice and quaint but rather dated, the reception guy was very nice but didn't know about my allowance for food and drink set by my company so had to tell him and he took my word for it, (Luckily I didn't take the mick with this) The walk to my room down the dark and gloomy halls was long and I thought at one point I was going round in circles. Room was nice enough I guess, nice size TV and bed was comfy enough, the bathroom was nice and clean and no stains anywhere that I could see. I used the ironing board and trouser presser so they were useful and worked well. Now a couple of things I was not impressed with at all, my heating didn't work no matter what I did to it, I called down the first time and was told to do this and do that and then to leave it to work, did all that still didn't work. I called down later on because I needed a bath robe and a shaving kit ( I had forgot mine) was told shaving kit is fine, no to the robe, as they were for executive rooms only, but I could buy one if I wanted....Fair enough. One thing I was very happy about was the WIFI, this was free and worked great, and seeing as I couldn't get any service (3 user) this was very handy, Ordered some room service later on and went over by a couple of pounds on my allowance as I wouldn't have been able to afford one drink otherwise, food was prompt and tasted fine. Few hours later when I was almost asleep, the phone rang and the kitchen said I needed to come and pay for the room service charge (£4) best to say I was not pleased that I was called at almost Midnight in regards to £4 and told them I would pay it in the morning when I checked out - to which I was replied with "No sir it needs to be paid now" rude and pathetic for £4. I said take it over the phone and let me get to sleep (later on I found they had taken more then £4) I also mentioned while I was on the phone that the heating was still not working and I was freezing, they said they would send someone straight up. 30 mins later still nobody so I just went to sleep cold. Woke up for breakfast freezing, and went downstairs, no signs or direction to breakfast and a massive queue to check out so I walked around until I found the breakfast hall and sat and had some breakie, food was good and lots too choose from so I'll give them that. The staff were polite and called me sir and offered Tea and Coffee so those standards were as good as expected. All in all, defiantly not a 4 star hotel maybe a 3 at best, I have stayed at other 4 star hotels which have accommodated me a bit better, I would stay here again but at a push, as I heard they get a lot of car break in's and there is a dodgy council estate next door. Plus I was worried about someone banging into my car all night. Advice to the General Manager - if one of your staff says they will do something, make sure they follow through with it. Being cold at night would annoy anyone. Perhaps some staff over the age of 18 would help also.

"Perfect for airport and parking clean and comfortable"

5
09/11/2016

We stayed at this hotel on 21 October just one night on our way to Birmingham airport. We chose this hotel as we were able to leave our car in the secure, barriered car park for the duration of our holiday plus it was exceptionally good value overall. The hotel is very clean and comfortable, bedrooms plenty large enough with tea and coffee making facilities. I was delighted to find biscuits on the tea tray!! The hotel is not too fancy, no airs and graces but staff are very friendly throughout from reception to bars and restaurant staff. There is a grill style restaurant with a bar and a more formal dining restaurant with a bar just outside. We chose to dine more formally and were not disappointed by the well presented pleasant meal. This hotel is perfect for an over night stay for the airport, a taxi transfer was included in the price, as was our collection from the airport on our return. The journey takes around ten to fifteen minutes and drops off just outside your chosen terminal. All together a very enjoyable stay. We will use this hotel again if we need to fly from Birmingham. Would recommend it.

"OK but disappointing."

3
09/11/2016

Stayed here for 2 nights in order to visit NEC which is only 10 minutes away. First problem was a mix-up over our booking but the friendly reception staff resolved (but didn't explain) this. Room was very good with a large comfortable bed, good TV and clean en-suite. The hotel was very noisy until late and from early morning, mainly due to poor soundproofing. The noise was mainly doors banging, bins being moved and pipes/showers/loos. Double glazing would help but the noises from inside the hotel present a bigger problem. We will not be using this hotel again but will probably continue to use Best Western who have other hotels in this area.

"Excellent hotel, lovely staff "

5
08/11/2016

Arrived early morning for a day at the NEC. As we were not coming back until very late in the evening they arranged for rooms to be made available early. A nice touch. Much appreciated. The quality of the hotel is very high in both rooms and public areas and the breakfast quite acceptable. Would recommend staying here for the NEC as it is only a short taxi ride away.

"'Comedy of Errors!'"

4
07/11/2016

On arrival Thurs evening) they had no record of our booking despite the fact that we had booked in June for this November stay.......good job we had printed confirmation! However Kay , the reception Manager dealt professionally and quickly with the problem and rectified this for us. The room was clean, well lit and with a comfy bed. The section of the hotel we were in had lift access and was quiet. We ate in the Houston bar on the Thursday night where the staff were helpful and the service good. The food was excellent. Breakfast on the Friday morning was in the main dining room, the staff were attentive and pleasant and the food was once again of a good standard with plenty of choice.... both continental and cooked choices (sausages lovely). At this stage we would give the hotel five stars and have to be very picky to find fault..............HOWEVER At 11.0pm approx on the Thursday night the fire alarm went off...intermittently several times....no continuous tone and after much deliberation by us and several guests we evacuated the building to the car park. There was no direction from the hotel staff, no instruction, no marshaling and basically it was free for all! Eventually we were told when we could return and only the people on the floors affected by smoke were given tea and coffee even though we had all been stood outside in the cold. Very poor organisation by staff...they need some fire training and the alarm attending to. Friday morning breakfast was the complete opposite to Thursday in terms of staff service and attention to detail. The table we were given had not been laid properly. tea and coffee had to be asked for as were teaspoons, butter and plates, The dirty plates were not removed from the table and the staff gave the impression the whole job was just a chore to them. The service of the room on the Friday was OK apart from one of the clean bath towels (unused) being removed and not replaced , hence we were left for no reason with only one bath towel! Reception brought us another but it took a good half hour...good job we realised before getting in the shower!! Friday evening we ate in the Houston bar again having made the reservation the night before when we were in....but guess what...they had once again no record of the reservation! and even though it was the same shift leader and he had taken the booking, the service was appalling. Our food took over 30 mins to arrive and the staff were complacent in their manner. Overall the hotel in nice, clean and well situated but we feel that some staff need a lot in the way of training in customer service, as they are letting the hotel down, and more attention should be paid to the small things that matter.Other staff members on the other hand are a credit to the hotel. Depending on the price/deal that could be arranged would reflect on whether we stayed here again. Our star rating falls to a four as we were very disappointed with the issues we experienced and the 'errors' we encountered, and hope that our comments are taken on board by management.

"Lovely hotel for a wedding"

3
06/11/2016

My partner and I stayed overnight for his sons wedding everything was wonderful but for goodness sake employ some different bar staff. The two boys had definitely not taken their happy pills. The rest of the hotel staff however were great.

"Noisy"

4
05/11/2016

Very nice hotel lovely room but have to say we had to be up for 5am and courtyard outside our window music playing till midnight and group of people out there a making a lot of noise and it's now 12.47am will complain before we leave not happy at all.

"Pleasant staff, spacious room, less than average food"

3
04/11/2016

The title sums it up. We had a two night stay ( stay play with Warwick Castle). The staff at the hotel were very welcoming and always polite. Excellent customer service. The room was lovely and spacious with everything you would expect from a hotel room- big beds, clean sheets, enough pillows ( bit too warm if you are not used to sleeping with the heating on). The en suite was a decent size but the shower needed a thorough scrub- if you can wipe the shower scum from the grout with your own finger, then it demonstrates that that the shower only gets a quick rinse between client changes. We ordered room service one night and were very underwhelmed by the quality. Breakfast was what you would expect from any average b+b (apart from the sausages which were lovely) some of the fruit was from tins, the selection wasn't anything different- cereal, fry up, pastries, toast etc. Nice but average. I won't rush to stay there again.

"Overnight Stay"

5
04/11/2016

Hubby and I stayed her for one night whilst attending the Genting Arena in Birmingham. The staff were extremely helpful and friendly and arranged a taxi for us immediately on request. The room was spotlessly clean, extremely comfortable and quiet and the breakfast the following morning was to die for!! We arrived at breakfast 20 mins before the close of service and there was still lots of food of very good quality. Would definitely stay here again.

"Nice hotel"

4
02/11/2016

We stayed here for one night for a family trip. We were visiting Warwick castle but it was a bit of a trek, would stay nearer next time. Reception staff very friendly and very clean and tidy hotel. Rooms well equipped apart from a terrible hairdryer (definitely take your own) Nice large tv and wifi and iron etc. The bathroom we had was tired looking which was a shame as the rest of the room was nice. (Lamp didn't work though) Was a good hotel for the price. Car parking fine. Not many otherfacilities but that is reflected in the cost. Would recommend if you were looking for somewhere in that area.

"3 days of excelent service and food"

5
01/11/2016

Room quite excellent, big TV, nice marble bathroom, very good food even a CURRY FROM THE BAR WAS VERY VERY GOOD. Lots of parking spaces. Staff service without any problems and extremely co-operative in every way.

"Nice hotel but a little warm!"

4
01/11/2016

I stayed in this hotel in July 2016 on business. The hotel is about a mile from the "centre of England" monument in a nice village setting. I am unsure as to whether the hotel has been extended or if the current configuration is as built but it is quite a large building with several wings. The check in area is quite small but I was seen to fairly quickly and given good instructions on how to get to the room which was some distance away. The common areas were all clean and to a high standard although it did feel a bit jumbled up in places as you had to walk through the bar and dining area to get to the wing of the hotel where my room was. The room itself was very comfortable and quite spacious with all the usual amenities including a fairly good sized television and mirror. My view was quite limited as it was on a side of the building blocked by a row of trees and a path but it was very quiet which is always a plus point for me. The only real downside to this room was the lack of any air conditioning. There was a fan in the room but as with all of these things, it was incredibly loud which made sleeping quite difficult. The window opened but when it's already really hot outside it doesn't make much of a difference. The bathroom was of a good standard, no evidence of mould or poor cleaning and definitely useable without any complaints. I had room service which was acceptable, the waiting time was approx. 15 minutes and I can't fault the food but presume the restaurant would've been a better option if I had the time to spend in there. Would I stay here again? I probably would as it's very good access to Birmingham Business Park which is where I needed to be the following morning (approximately 10 minutes drive). The air conditioning issue in the summer is a concern though so I would probably check elsewhere first if visiting in Summer again.

"Superb Park & Ride"

5
01/11/2016

Easy access to Birmingham Airport, this is a brilliant hotel with excellent food.They regularly seem to do special rates for park & ride and provide an outstanding service. Room was large and comfortable, all staff were pleasant and polite and the breakfast was superb. Whilst we have only used this hotel as a p & r facility I feel sure the Manor would be a splendid base for touring the area.

"First night of honeymoon spoiled"

1
31/10/2016

We stayed here the day after our wedding and booked 1 night with parking whilst we were abroad for the week. We can't fault the taxi service to Birmingham airport as they were fab. They dropped us off with no problems and were at the airport on our return within 5 minutes of our call. The hotel however left a lot to be desired. Unbeknown to us at the time, our friends had called several weeks before our wedding and paid to upgrade our room to the bridal suite along with prosecco, a card and chocolates to be there for us on arrival. When we originally booked, the hotel offered us an upgrade with it being our honeymoon so we were pleasantly surprised to find a four poster bed in our room and assumed this was the hotels upgrade free of charge. (A nice room but definately not a bridal suite??) There was nothing else in our room when we arrived at 3pm, which was already an hour after the usual check in time of 2pm. About 4 ish a hotel employee delivered a bottle of prosecco with 5 small chocolates on a plate and when I asked where they were from, he replied that they were compliments of the hotel!! We then went out for a meal and apparently while we were out, our friends had spoken to my mum who had confirmed that we had checked in but that we believed the gift we had received was from the hotel. After much complaining and running around on my friends behalf that night the hotel apparently apologised and delivered a fruit tray to us around 8pm along with a box of lindt chocolates and finally a card with exactly who the surprise was from! All of the above spoilt what should have been a lovely collective gesture from our 6 friends and a lovely surprise for us on our arrival to the start of our honeymoon. The hotel told my friend that the reason it wasn't ready on our arrival was because we checked in early??? We checked In just after 3 ... Over an hour after check in so that was a blatant lie?? The fact that they had 2 weddings there that day was clearly the reason that our gift had been forgotten but instead of saying that and putting the issues right, it was all just blundered and tried to be covered up. I'm guessing these weddings also had the bridal suite so did we even get the room my friends had paid for?? I'm not sure after the palaver above :( Our 'bridal suite' had a broken floor lamp and a telephone that was constantly engaged so our evening was interrupted further to try and fix those but the hotel ended up giving me a separate room card so that I could use a different bedroom to make a phone call. The friend who had spent her evwning trying to rectify for us eventually saw the funny side and now calls it fawlty towers but I'm left feeling upset and angry on their behalf. As we had an early flight, we were checking out at 3:30AM so unfortunately most of the prosecco and the fruit tray were wasted. All in all, a waste of money unfortunately for my lovely friends who were eventually offered a partial refund (but didn't want it due to the gift element) and a waste of a lovely surprise due to way it was carried out, when the hotel finally got it right. The duty manager that night apparently said that if we had booked direct with the hotel then they would have refunded the cost of our stay for the problems but as we had booked online with a 3rd party then they couldn't do anything?!. I'm pretty sure they could have offered something better by way of an apology to us and they definitely should have refunded our friends. I know it wasn't a small sum of money so what they originally got for their money was absolutely pitiful. Unfortunately this looks a lovely hotel from the outside but currently I wouldn't be tempted to return or recommend the hotel in future. I'm pretty sure our 6 friends who put in their money for our surprise gift wouldn't recommend them either!!

"Train fest..."

4
31/10/2016

From the welcome until departure the service was really good. We were there as a group booking, no doubt at a very keen price, but I certainly felt as if I was important to the hotels business and received impeccable service. There was plenty of choice for breakfast and the end of convention dinner was very good - no corners cut! I shall certainly use this hotel again when I am in the Birmingham area. Special mention of the ladies on reception at the weekend - they are a credit to the business.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for your review. We do enjoy hosting a convention, and were a little intrigued about yours, you might even have some converts! I am delighted that our team looked after you all so well. Hopefully we can welcome you all back again soon

"At £112.50 for the night it was not particularly good value."

3
31/10/2016

Our stay at this hotel was rather marred by the fact that a model train conference was on and our room was placed doors away from rooms in use for meetings. Battling through corridors full of chattering delegates to get to your room is not acceptable (especially if you are not involved). Otherwise, reception was efficient and the room was clean. Breakfast is nothing to write home about! At £112.50 for the night it was not particularly good value.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for your review and feedback. I am pleased that you found the room to be comfortable and clean, though disappointed that other guests in the hotel caused you to not enjoy your stay with us.

"Very Good"

4
30/10/2016

Stayed for a business dinner and award evening. Room was ready at 2pm and reception service was 100% professional, courteous and informative. The evening dinner was stunning and the table service well managed, timely and orderly. The room was well equipped if a little tired and is the only negative in my review though that is a little churlish of me. Breakfast was self serve and beautifully cooked yet again. The sausage in particular was awesome, the toast burnt or unto attend. I would certainly stay again and my negative comments are there only because in almost every way it scores 10/10!

"Wedding Anniversry"

5
29/10/2016

My husband booked a surprise night away for our 44th wedding anniversary where we actually had our wedding reception all those years ago. We were not disappointed it was as good as 44 years ago, room very comfortable and spacious as was the bathroom. He had booked a table in The Regency but on arrival we found that there was a private party in there, so we were booked into The Houston bar and lounge we also were given a complimentary glass of Prosecco. Food and service were very good, so was the breakfast which is a buffet, my only complaint would be that a pot of tea would have been nicer than a waiter walking round and topping people up.

"Perfect place to stay before flying from Birmingham airport"

4
27/10/2016

We stayed here for one night before an early morning flight from Birmingham airport. It was a good experience, everything was good, the car parking, the friendly receptionist, the jug of fresh milk that was brought to our room within five minutes of my call to reception. The arrangements for the taxi to the airport (cost included in our stay). The room itself was very good. and we slept well before our 3.15am alarm call, which unusually wasn't made by a machine but by the night porter who was friendly and informative as we checked out and got into the taxi. We will certainly stay here again if flying from Birmingham airport.

"A great alternative to staying in the NEC or Solihull areas"

4
25/10/2016

The hotel is easy to find and very accessible from Junc 6 of the M42. The NEC area is expensive for hotels and generally very busy, therefore this hotel offers a good quality and cost effective alternative. Car parking is available on site (a little tight) or on the quiet'ish road outside. Friendly and helpful staff throughout the hotel. Comfortable, well appointed rooms, with very large televisions. Good wifi, but no mobile signal. Breakfast was very good. We did not have dinner in the hotel, but chose to stroll 10 mins up the road to the Meriden Spice restaurant. Quite quirky being located on the first floor of the Queens Head pub; good food, although slow service.

"Great start to Honeymoon!!! "

4
23/10/2016

We stayed here overnight before flying on our honeymoon .....We did an inclusive package...car parking, bed, breakfast and 3 course evening meal in the restaurant. The room was suitable and warm and the bathroom very adequate....The meal was lovely and filled a hole....The receptionist was very helpful and friendly and we were taxied to and from the airport with no hassle or stress....would stay here again if flying from Birmingham....We noticed if you didn't want to eat in hotel...There was a fish & chip shop down the road and a well stocked shop with sandwiches etc....It was worth the money, and our room was lovely and quiet with a very comfy bed...and I'm fussy lol!!! Thank you.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you so much for such a lovely review. I am delighted that we set your honeymoon off to a great start! We look forward to you coming to stay again soon.

"NEC stop over"

5
23/10/2016

Lovely hotel fabulous for weddings. I can just see brides walking down the sweeping circular staircase with the huge crystal chandelier. Staff very helpful and polite, food choices quite good and cooked to perfection. Rooms are a very generous size, tall ceilings that help with spacious feel. Two windows with lively thick curtains to block out the light that actually fitted too. We had double room with large flat screen tv not piddly at all. Bathroom was huge and powerful shower but didn't keep the floor dry. Plenty of coffee/tea and even biscuits. Didn't try the breakfast as we were rushing to get to NEC for grand designs show. I would definitely say stay here.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Dear Holiday Addict, thank you so much for such a lovely review. I am delighted that you enjoyed your stay at the weekend and hope that we can welcome you back in the future.

"Did not want us to use restaurant"

3
20/10/2016

I booked a 2 night stay for me and my wife using an offer of 2nights with 2x breakfast and dinner first night inclusive. When we arrived at reception, we studied the menus for the restaurant and lounge bar and selected the restaurant. Receptionist insisted it would be very busy and struggled to book us a table. We asked for 7.30 table but nothing available until after 8.30. We were advised to use lounge bar. We accepted 8.30 and were then offered 7.00 table to avoid crowd. When we arrived there was a table with three people, empty apart from them. Around 7.30 a group of nine arrived. That was it. There were no other customers and we left around 8.30. Left us feeling they did not want us to take the inclusive dinner in the restaurant. Glad we insisted on going there. The second night we went to the lounge bar. Took an hour to serve soup. Shower was over bath and difficult to control temperature. Apart from that, hotel was ideally situated for our visit to the NEC which was about a 10 minute drive.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Dear Micheal, thank you for your review. I have responded to your email directly, but would confirm that the team were trying to manage the diary around a very large party due to dine at 8.30pm, who in the end arrived a little before 10pm. I have used your feedback however to ensure that guests are fully informed at both check in, and any reasons for guiding a choice of dining options. I have asked our maintenance team to investigate the issue with your shower as we have not been aware of this before.

"Good hotel away from expensive NEC area"

4
19/10/2016

We chose this hotel for an event at the NEC because the hotels near the venue were ridiculously high priced. This was a reasonably priced hotel and I did picture just a bed for the night. This is a lovely hotel with great staff. It's close enough to the NEC to use taxis. The hotel was busy with weddings during our entire stay and we didn't notice as the design of the hotel keeps noise away at night time from the sleeping areas. Breakfast on our first day was more miss than hit, as the staff seemed to be unable to keep on top of restocking the basic food items. It wasn't overly busy, but on the second morning breakfast ran smoothly. Considering the prices of the hotels near the NEC, I'd highly recommend this as a fantastic alternative, even using taxis every day made this a cheaper stay. I'd definitely stay here again.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for such a constructive and fair review. I am delighted that we ticked so many of your boxes and that we provided a comfortable base for your NEC visit. I hope that we have the opportunity to welcome you back in the future.

"Good location for NEC"

5
18/10/2016

We stayed here last week while visiting the NEC for the caravan show. Lovely hotel in a quiet setting. It was easy to get to and from the NEC about a 10 minute drive. The room was very nice, clean and a large bed. Just be careful in the bathroom though the tiles on the floor were very slippery even when dry and with or without shoes on. We enjoyed a lovely buffet breakfast in the morning which consisted of full English and continental. We decided to travel to Coventry in the evening to eat out which again was an easy drive 15-20 minutes. Although we enjoyed a couple of drinks in the bar on our return and those in the bar that were eating the food smelled and looked appetising. For anyone that fancies a walk through the village there are a couple of pubs within easy walking distance from the hotel. The village also had a coop, spar, pharmacy and chip shop. The staff were all helpful, pleasant and friendly and we would not hesitate to stay again if visiting the NEC.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you Vicki for your 5 star review, the team will be thrilled. I am delighted that so many aspects of your stay were positive and hope that we can welcome you back again next year!

"Acceptable one night stay"

3
16/10/2016

Chose this hotel due to price and location close to Genting/Nec . Check in was swift- beautiful looking building & free car parking were the highlights! Taxi arranged for us by hotel to Genting arena at 4.30pm cost £12 our return journey from Genting to our hotel... After 11pm came to £7.50- :-/ bar closed at 11.15pm however we were told if we sat in lobby/ reception someone would come take a drink order... Reception assured us 15 mins later someone would be along soon- then Some 25 minutes later we noticed someone at the bar serving :-/ then breakfast... No juice, then ran out of sausages hash browns and beans, once those were replenished no plates- then no bacon- went to make toast while waiting for plates and bacon... No bread never had to eat breakfast in stages before. Our visit was laughable- no major complaints just these little instances made me giggle staff were courteous and friendly trying there best to keep things going! Room was clean and tidy bed was gorgeous and so comfy! Would stay again :)

"Not suitable for park and fly"

3
15/10/2016

We booked a park and fly room both outward journey and on return. The hotel where the rooms are have no lift so dragging a 20kg case up 2 flights of stairs isn't ideal. Staff very nice. Hotel rooms very tired and dated. Suprised it's a four star and not three.

"Not just me that was tired - so is the hotel!"

3
12/10/2016

My room was fine apart from poor water pressure in the shower - worse than at home which was a disappointment! My friends all had odd little things that weren't right, no shower gel, towel rail not heated, key didn't work. Nothing drastic, but little niggles. The food was good, well presented and service efficient, and breakfast excellent. Unfortunately the whole hotel just left us feeling as though it needed a little TLC - and new carpets!

"Overnight stay for family visit"

4
12/10/2016

Reception was good despite awkward customer immediately in front. Room was large, clean and tidy. Bed very comfortable and air conditioning/heating good. Only disappointment was breakfast the next day which at £ 13.95 should have been a lot better than it was despite it being cooked to order instead of the expected buffet style. Items ordered / not ordered were or were not on the plate, tea had a peculiar taste (certainly not Breakfast Tea) so that part not up to standard. However overall a satisfactory stay

"Park and fly"

4
10/10/2016

Well organised, easy parking, staff great. Room lovely and meal at Houston's really good. Taxi driver was so rude, didn't speak, snatched prepaid ticket from us and drove like a mad man. Horrible journey to airport.

"Gem in middle of England!"

5
10/10/2016

Booked for Park n Stay. Great location, took a walk once there and found two very nice local gastro pubs and had a drink but decided to eat at the Meriden. Very nice meal at a reasonable price, so easy to go upstairs to bed afterwards. The room was spacious and the bathroom had everything you'd need. The other great thing about this Park & Ride is that you park your own car in their spacious car park and it stays there until you return. The cab to airport and back was included in price and extremely professional and timely. Overall would definitely use this hotel again when flying from Birmingham.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for such a lovely review. I am delighted that we ticked all the boxes. Hopefully we can welcome you back for another stay very soon

"I was embarrassed. "

3
09/10/2016

I'm disappointed by my review. Room was OK, food in Houstons pretty good. When I came to leave Houstons I was informed I couldn't put it on my bill and would have to pay. I only had my key with me as I had assumed I could charge extras to my room. I was mortified as other people in the restaurant were listening. Went to reception and receptionist put it on bill. Got back to my room and the restaurant rang room to say I hadn't paid. They should have checked at reception rather than calling me. Whole episode was embarrassing and left me feeling like a thief. Not sure I'll be back.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for your review, I am so sorry that we didn't discuss this with you on arrival as normal which would have avoided any unpleasantness. Sadly we do have to take a pre authorisation on arrival, however I will share your feedback with the team so that they understand how this impacted on your stay. I do hope that we can persuade you to stay with us on another occasion and show you our normal levels of customer care.

"Park and fly"

4
07/10/2016

We have stayed in this hotel several times and use the facility of park and fly which is very convenient and good value for money. Unfortunately this particular visit we went to check in and our room wasn't ready. The reception staff were very pleasant about it but we had to wait hours. Eventually the ' problem' with our room couldn't be fixed so they upgraded us it did not look any different from any other room and it was upstairs and a long way from the exit but it was a nice gesture. The taxi service to the airport was really good the driver was polite and friendly HOWEVER on the return journey when one has just been on a flight lately there always seems to be a hiccup. The procedure is phone the number on the voucher and a cab will be there asap this has not been the case on the last two occasions. The driver said he would be there in five minutes he was much longer was not helpful and even asked us for change for the machine all we had was euros. It isn't the fault of the Hotel of course but they may like to look at which taxi company they are using.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you Steven, we will of course share your feedback with our nominated transfer company, who I know will share your concerns. I do hope that this won't put you off staying with us again.

"Fantastic"

5
01/10/2016

We should have booked this hotel in the first place. After our rather unfortunate experience at the Brittania, Peter took us in and welcomed us. We were treated with respect & given a room at the last minute - 2am........ most Hotels would have refused at this hour. Superb place & highly recommended.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you so much for your lovely review. I am pleased that we could provide a comfy refuge for you. Hopefully we can welcome you back again very soon

"Great start to a holiday"

5
30/09/2016

The hotel is perfectly placed for us on the right side of Birmingham and also quite close (but not to close) to the airport. There is ample parking to the rear of the hotel, where the car is left for the duration of the holiday and no shuttle bus to struggle on with your luggage. Transfers are by taxi included in the price. We had a comfortable quiet night followed by a super breakfast. Most importantly the staff were all friendly, helpful and professional.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you so much for a lovely and positive review. The team will be thrilled as they really enjoy getting all the details spot on! Hopefully you will be coming this way again soon!

"Lovely hotel"

4
29/09/2016

Hotel staff very helpful and friendly, restaurant food good quality. Room spacious and beds comfy, we stayed for 1 night with 7 night holiday parking good price which includes taxi to and from airport. We stayed on a Sat night it was very noisy after Midnight with lots of banging doors. I think a midweek break would be much better.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thanks for a positive review. I am sorry that you had any noise issues, I have reviewed your room allocation and we have tweaked the door closers to try and rectify that issue. Hopefully it won't put you off a return visit.

"Well placed and professionally run"

3
28/09/2016

Not much to say. Got a great deal on secret escapes so only paid £69 per night for large double and 2 breakfasts. This review reflects this price. Hotel pluses - Well located/large/clean/ample car parking/large well fitted rooms/comfortable bed/well presented breakfast room and restaurant/pleasant reception. Negatives - no Spa-pool/limited grounds/no lifts/rambling layout (it took a while to acclimatise). Also, My room was made up but tea/coffee/biscuits not replenished. Incidental I know, but to me this shows 'lack of care' and has moved this review from a 4 to a 3 star. And also the room key failing?!. Why are we using these electronic 'jokes' that continually fail when an actual key works every time. One man had to return twice to reception with a key card that had failed, and I only sat there once for 5 minutes in my whole stay. How many are actually failing? It makes you wonder doesn't it. The little things really do matter I am afraid. And 'No' I did not contact reception because that should never have to happen for what should be a matter of routine. Almost there but not quite.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for taking the time your stay. I am sorry that we didn't get it quite right. We have had a few new team members join our housekeeping team, and have used your feedback to ensure that they are aware of the impact of these smaller details.

"Excellent Food, Staff and Service"

5
28/09/2016

The company i work for has used a great many hotels over the years for our annual conference. The service of this hotel far our reached any other that we have stayed at. Location. Great location 10 mins from Airport and National motorcycle Center (this is where we hold our conference) Hotel Staff: Exceptionally friendly, speaking to our guests, opening doors in the hallway. Reception was easy all our guests had to do was sign and pick up key at reception which was waiting for them. Food: The food was very good, we had three course pre order menu for about 85 a night, we were in the hotel for three nights, each night the food was served hot and fast, about an 1.30 tops for all three courses to be served. The waiting staff were exceptional, loved the personalized menu cards. The buffet breakfast is great, you could also order off a menu and there was marmite bonus. Bar staff served fast and there were plenty of them. The Rooms were clean and tidy, some could do with a bit of updating. Behind the scenes, the events planing team are easy to deal with and very professional, accommodating our requests. Communication through out the departments is exceptional they actually communicate. This is where a lot of hotels fail and details get missed. The only minor things i could say is the mobile phone signal is non existent (bad or good thing). For me this was a little difficult as i organised the event, however they were more than accommodating in letting me use there phone. The land line phones didn't work in some of the rooms. There were minor issues like every event, but they hotel dealt with them in prompt and efficient manor. We have already booked this hotel for next year.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you so much, it was a pleasure to host your event, and I am delighted that we added to the success of your event this year. We are looking forward to welcoming you all back in 2017 and building on this success!

"Nice hotel, ideal location withing 10 mins drive of NEC."

4
28/09/2016

Check-in - We checked in around 8pm so evening shift had started around this time. The staff was friendly and polite. Staff - Although we had very limited interaction with the staff other then when we went down for breakfast they were polite and efficient. Room - The room was an average twin bedroom, spacious with a desk and couple of armchairs. The room has a large cupboard with hangers and then 3 sets of draws and a cabinet where there was a small kettle. The bathroom has a large bath with combined shower (Water pressure was a little low so shower wasn't that great). WIFI - The hotel has a dedicated WIFI service that is free to use, when checking in they provide you with the required password to use the service. Location - The hotel is ideally located being no more then a 10 min drive from the NEC and the M42. The hotel is also near to a local shop and has some nice walks around the local area. Overall - The stay was very pleasant, clean and would happily use this hotel again.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for such a lovely and balanced review. I am delighted that your stay was comfortable and that we can look forward to welcoming you back in the future.

"One nights stay including car parking for 14 days and transport to Birmingham Airport and return."

5
27/09/2016

The room and evening meal were excellent.I was extremely impressed with the size of the rooms and the quality of the food. The staff were so helpful even when we left at a very early hour of the morning to catch a flight. The transport to and from the was first class and on the return to the hotel, after a phone call it, arrived five minutes later. Without a doubt the next time I fly out of Birmingham I will use this hotel. To my wife and I it was fantastic value for money

"Great hotel and location"

4
26/09/2016

Very tidy, smart hotel for work. Great location to M42 in under 5 minutes. Room very nice, plenty of parking and nice ambience. We had a group dinner which was good quality. Service very good too. Would use again.

"Fantastic, Friendly Staff"

5
25/09/2016

We stayed here for one night and were extremely impressed. The hotel was clean and efficiently run but what impressed us most was the friendly staff. They have obviously been well trained, but even more importantly someone has done an excellent job on recruiting a great team. You can't teach 'personality' and every member of staff had their own individual friendly, genuine, approach and you were made to feel like an important person, not just another guest. I can't single out any one member of staff as they all deserve praise from the evening and morning receptionist, the staff in Houstson's Bar and the staff serving breakfast. The morning cleaner also gave us a cheery 'good morning' as we went by. The bedroom and bathroom was exceptionally clean and very comfortable and all of the public rooms were very well maintained. We ate in Houston's bar in the evening and the lasagne was one of the best I have ever tasted. The buffet breakfast was also excellent and everything looked fresh and appetising. The hotel is located in a small, pretty village which is only 5 minutes away from the NEC so it's a perfect place to stay if you're visiting events at the NEC. That said you wouldn't need an excuse to stay there and it's great value - their Christmas offer is very tempting!

"Excellent stay & park"

4
22/09/2016

We stayed at the Manor for one night (6th Sept) but but left the car there while we went on holiday for ten nights flying from Birmingham airport. We found the hotel to be very plesent, from a very nice member of staff who checked us in & made us feel very welcome. My only gripe was that we felt like a bit of lunch so ordered two cheese/pickle sandwiches with fries, when this came we thought they had used a full jar of pickle & a sprinkling of grated cheese on both, not very nice at all. This made me a tad wary for breakfast the next morning but no need to have worried as breakfast was excellent so made up for the poor sarnies. Room was fine, nice & clean & a lovely large tv in the room so spot on there. The taxi transfers were included in the price & these were fine, so I would recommend the hotel & would not hesitate in staying again.

"Mixed thoughts."

3
20/09/2016

Stayed here about 4-5 times total during may. It was for work and luckily work paid for the hotels. This is an overall review of all the nights I stayed. The interior of the hotel was top notch, very friendly staff and a good looking hotel as well. The food was very good here in my opinion and I had the best food here in over 5 different hotels in Coventry. The steak and fish and chips were very good. The desserts were fantastic. The rooms were large with a very good look about them. Those were the plus points. Now what I didn't like... In one part of the hotel about rooms around 400, well you can't get a mobile signal at all. Also one of the rooms I stayed in I could not sleep one night due to loud noises coming from the ventilator. The noise kept coming on every 7 mins or so and very loud, seriously I could not sleep plus that night I already had a bad headache and hearing that noise was the last thing I wanted to hear! I phoned the reception and she didn't know what it could be at first but said "it should stop soon but if not ring me back and we will have to put you in another room". Another 40 mins and still could hear it, it was very loud and sounding something like loud drilling, it was even louder from the bathroom. Apparently the sound was coming from underneath my room. I phoned up again and this time she said "we can't put you in another room, we are fully booked!". I went downstairs to reception anyway to tell the woman in more detail and was angry that no other rooms were available. I had to put some tissue in my ears to camouflage the sound, still could hear it but not as bad. If this happened just on one night then I would give the hotel 1/5 as a rating, however because of the decent rooms in general, food and a decent looking hotel I have given it an overall 3/5 but if there was a better phone signal and no loud noises then maybe a 5/5 rating.

"Excellent stay"

5
19/09/2016

Arrived for a one night stay as we were visiting friends. A few parties and a wedding reception were also being accommodated but the hotel easily catered for everyone. Our room was very clean as well as our bathroom. No noise was heard from guests returning to their rooms after their celebrations. We enjoyed a lovely evening meal which was cooked to perfection. Our breakfast was excellent with plenty of choices available. We would certainly stay here again when we are next in the area.

"Great hidden gem with best in class service"

5
17/09/2016

I was in need of a hotel to stay for a friends wedding and from check in to check out the service was exceptional. The rooms are large and they let me check in early so I could get ready, the car park has ample room and the location means it's super easy to get to Hampton, Birmingham and the motorway. I couldn't recommend this place enough-such a bargain price for such a lovely stay. Thank you!

"Fun hotel where the staff still know how to have fun"

4
14/09/2016

With my work I stay in many hotels across the UK ... Usually they are part of a chain and come with perfectly polite but somewhat programmed staff - especially around the NEC. It was a pleasant surprise to stay at the Best Western in Meriden (4 miles from NEC) and to be greeted by staff whom had individual personalities whilst maintaining a good level of professionalism. The hotel is nice throughout - clean with decent sized bedroom. The staff in the bar were always welcoming; Serrina and Jack were super friendly ... and very hardworking (in fact always seemed to be working). The breakfast also deserves a mention as this was really nice and consistent - we stayed 3 nights and every morning it was to a great standard. I apologise for giving one of the waitresses a near heart attack by dropping a mushroom on the floor ... The poor girl must have thought it was a mouse running towards her feet as she physically screamed! In Meriden - with its somewhat village feel are a couple of great pubs for eating out: the Strawberry Bank and the Bulls Head ( a great Sunday roast in the later). They're both a 5 minute walk from the hotel. Only grumbles about the hotel - the plug in my bath was useless, only has one job to do and failed miserably. Also, the juice dispensers at breakfast always seemed to be near empty. No one likes the dregs so if you don't want to fill them at the end of the shift please just use smaller jugs and keep the filled. All in all a great stay and I will definitely stay again next time I'm visiting the NEC.

"Poor place to stay"

2
12/09/2016

The room, albeit large was very dirty, with crumbs, hair and all sorts of stuff lingering under furniture, under the put up bed and on the carpet. Not a nice experience. The food was awful. This was probably the worst steak I have ever had. When I complained at the end of the meal, I was accused of eating most of it already, to which was not true. It could be a cracking place, but my trip was topped off with some elderly, irate gentleman losing his temper at the receptionist as he had been to the loo and no loo roll was in any of the toilets (or any in the disabled), and hence he has unable to complete his toilet routine.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for your review, though I am of course very disappointed that you didn't enjoy your stay, bedroom or food. I have reviewed the duty report and can't see any record of the issues you raised with your dinner, though I can see that one toilet had run out of paper supplies during the evening. I do wish that we had had the opportunity to rectify any issues on the day for you with regard to the room, as we have an evening housekeeper to cover even later arrivals and any issues.

"Lovely stay"

5
11/09/2016

We stayed 2 nights and had a lovely stay. The staff were polite and welcoming and gave us a nice quiet room as there was a large wedding party on. Breakfast was fabulous and the staff attentive. Definitely return. Well done to the whole team, from the managers to the housekeepers. Keep it up. Thank you

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Dear Steve, thanks so much for your lovely review. The team will be thrilled with your feedback. I do hope that we will have the chance to welcome you back in the near future.

"great wedding"

5
07/09/2016

Had our wedding here 3 June 2016. Lucy was fantastic as were the staff but dallas made our wedding day. Every detail he took care of could not have had a better day and night. Our guests were very impressed with the food. Shirley and stuart

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you Shirley and Stuart, thank you for such a lovely review, it was a pleasure to work with you both on your special day.

"Felt Cheated"

3
06/09/2016

Booked a Sunday night here when attending the Autumn Fair at the NEC. Chose it because it wasn't right in the NEC complex so was a little cheaper but rated at 4 star with 2 rosette restaurant. Booked initially in what was described as a standard double room - Standard Double Bedroom with plasma television, freeview channels & hospitality tray. Complimentary WiFI and car parking included for the duration of your stay. When checked booking the night before to print off confirmation realised it said for 1 person not 2. Went onto the online booking management system to amend for 2 people and was offered only an executive bedroom for a couple of pounds less so booked this room which was described as - Executive Bedroom Traditionally styled bedroom with double bed and lounge area, 42" plasma television, upgraded toiletries, bathrobes, slippers, mineral water, freeview channels, newspaper, free WiFi and free parking. I was quite happy that we were now getting a bigger room and TV, bathrobes, slippers, mineral water and newspaper and assumed this was offered as it was last minute amendment. Fortunately we left the NEC about half an hour before it closed on the Sunday so were only third in the queue for checkin as there was only one member of staff on the desk. When I gave my name the receptionist produced a pre-printed card for 1 person in a standard double room at the higher price so I showed my amendment confirmation and the receptionist changed 1 person to 2. I explained that we were now expecting an executive room rather than standard double and was told that all the rooms were executive and ours definitely was, so I then pointed out that the cost was now different so the receptionist agreed to charge me the lower amount and explained that the card was printed before the amendments and that a new card hadn't been printed but the details had been amended on the system. We went to the room - dark, dated with a view of roof tops, two chairs fitted in under the windows but hardly a lounge area, dirty, ripped net curtains, flimsy upv windows and stained cushion, a large TV but too large for the room, you couldn't really sit far enough away for comfortable viewing; bathroom clean with nice tiles but with one of those grubby shower curtains rather than a screen; bathrobes but one had obviously been worn by a previous guest as the collar was covered in dark orangey make-up and what looked like either a small rust or blood stain, no slippers, no mineral water, toiletries but we had no idea if they were upgraded or not and it was at this point that we realised we hadn't been asked what newspaper we wanted in the morning. At 6.30pm we went down to look at the restaurants to book an evening meal but didn't mention any of these issues at reception as guests were queueing the whole length of the lounge area while the solitary receptionist tried to cope with demand. We called at the bar for the mineral water, the bar tender said we would have to pay but allowed us to take one small bottle of mineral water when I showed the confirmation email. We booked a table for 7.30 pm in the restaurant - as we passed Reception guests were still queuing in a snake-like fashion through the lounge area and out through the front door but at least there was an additional member of staff on the check-in. The food was delicious (best ciabatta I've had in a long time, well-cooked belly pork even though no crackling as we'd seen other diners have, soft and creamy dauphinoise and a rhubarb and apple wrap with just enough tartness) and the staff polite and friendly but quite obviously understaffed in the dining area and presumably in the kitchen as the staff had to keep apologising for the lateness of courses to all diners. At 9.10pm I asked a waiter if I needed to sign anything and was given a print out of our meal with the cost to sign and assign to the room. I had paid by credit card at reception for the room and breakfast and had given the hotel the same credit card details to confirm the room booking. The quality of the food had somehow made up for the poor quality of the room but it was short-lived. At 10.15pm we had a call from a waiter in the restaurant asking that I pay for the food now as there wasn't a credit card account open. I asked if it could wait until morning as I had signed to accept liability for the bill and had given the hotel my credit card details twice already but was told that I could either go down to the restaurant to pay or the waiter would come up to the room and try to use the credit card machine up there. Reluctantly I went down to pay and yet again couldn't make any comment at Reception as there was still a queue for check-in with the original one and only receptionist. We slept well after turning off the noisy air con as the mattress was comfy although the pillows were a bit hard for my liking. Breakfast was generally good quality but again the staff were obviously under pressure to maintain stocks on the hot and cold buffets and I was disappointed that we didn't get our own tea pot or have the facility to get our own hot drinks but instead had to rely on the waiter supplying exceptionally weak tea from a flask. As we checked out I was asked if we'd had a good stay so said there had been ' a few niggles' so when this different receptionist asked if there was anything she should be aware of I told her all the above and said that most of the issues appeared to be caused by failings in administration and management. As I spoke the receptionist seemed to me less and less interested but said she would make sure that my comments were passed on to the relevant people. I decided to write this review to make sure they were noted - the hotel has some exceptional staff with a restaurant serving delicious food but the hotel needs updating and the day-to-day processes and procedures need an overhaul to provide a 4 star experience for guests.

"Excellent stay....again!!"

5
05/09/2016

My Wife and I love this Hotel. We have stayed here 3 times now in the last two years the last two of which we had our Dog with us. Everything about the Hotel is really nice, from the appearance through to the staff. Excellent. Keep up the good work!!

"almost perfect stay"

5
04/09/2016

stayed here last weekend for an event at the NEC, was very impressed when we pulled up to the hotel, its gorgeous from the outside its no wonder people choose to get married here, the inside is just as striking. The staff were great, rooms were lovely, only downside was the aircon was not working in the entire building, we had 2 rooms and neither had it, which made sleeping abit uncomfortable because it got quite warm even with windows open. breakfast the next day was simply amazing, spoilt for choice,but again one little gripe and its not just with this place but with others i have stayed at...The sausages, not everyone likes cumberland sausages or sausages with seasoning,neither my brother or son liked them, i on the other hand loved them as did my mother but cant see many children being fond. other than that absolutely great.

"Lovely hotel"

4
01/09/2016

Stayed over night with our 2 boys aged 10 and 6. Clean comfortable rooms and quiet too. Bathroom nice and clean with coplimentary toiletries. Staff very friendly and helpful. Dinner and breakfast were very nice too. Would recommend a stay here ??

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks so much for your great positive feedback, hopefully we can welcome you back again in the future.

"Beautiful Hotel"

4
31/08/2016

What a beautiful hotel. Our beds were comfortable and the room was lovely. Unfortunately we arrived late and were put in the very farthest room possible. Long walk to our room but that was fine. Unfortunately the WiFi was not. Even in the hallway in this room we barely had one bar. No air conditioning in the room and was a very hot night. We opened our window but it looked out on the dumpster so no a pretty view. Was too late and obviously every room was full or I am sure we would not have been placed in this room. Front desk was very friendly the next morning and was aware of the lousy wifi situation. Free parking which was great. Room had complimentary biscuits to go with the complimentary coffee- a nice touch. Thank you - all great just don't stay in the end of the hallway room.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Dear Nina, thanks for your balanced and positive review. I am sorry that you didn't enjoy your room location. We try to manage room allocation to ensure that it meets the needs of all guests, I would think we might have allocated this room to ensure that you had a quiet night, away from potential function guests. We would be delighted to allocate a different room in another wing if we have the chance to welcome you back on a future visit. I will review our room feedback for your stay date as our WIFI was upgraded earlier this year and has been vastly improved. I hope therefore that we can resolve this quickly and successfully, though of course my apologies for the inconvenience during your stay.

"Nice Hotel could do better"

3
30/08/2016

Stayed there from Saturday the 28th-30th August 2016 on a 2 night break from Great Little Breaks website which included tickets for Warwick castle interestingly had I booked the hotel direct and bought tickets for the castle it would have been cheaper so not that great a little break. Very nice staff, very nice room although as per previous visitors the room was stuffy and you could not adjust the heating or air con. On the first night we found out that the bedside lamp had a blown bulb and informed reception. By the time we left on Monday it was still not fixed and I was reduced to giving them the bulb as a reminder for the next guests. They have 2 restaurants one called the Regency and a grill bar called Houstons. When I phoned to book the restaurants I had to book the Regency for Saturday and Houstons for Sunday as I was told the Regency was closed on Sundays. It turned out that we cancelled the Sunday because they had a very poor selection of beers with no real ales at all even in bottles which is just not on so we arranged to go to the Bulls Head in Meriden which was very nice and had a good selection of real ales. As we passed the Regency on Sunday night there were people in the there having food and when I queried this I was told they forgot it was a bank holiday,really??? Incidentally the food in the Regency on the Saturday was very nice, credit where credit is due. Breakfast was excellent no complaints at all and once again staff were very helpful and attentive. So overall we enjoyed our stay but attention to detail is what moves a hotel from average to good or very good. Suggestions, get some real ales in the bars and when a client asks you to fix something do it on the spot don't take messages for people to ignore.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your detailed review. I am pleased that many aspects of food quality, with attentive staff engagement. I am sorry then that this was not repeated with quality information about dining options which do vary over Bank Holiday weekends, and that reception did not appear to resolve your light bulb issue. I will review to understand why if we didn't have the correct replacement in stock that you were not informed and an alternative lamp provided. I am pleased that overall you had a good stay.

"Best Western Plus Manor Hotel my experience"

5
29/08/2016

From start to finish an excellent experience the staff were friendly room immaculate (apart from the lace curtains which needed a wash.) Clean and pleasant in all areas. Food was well presented hot and well set out and replenished often.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you, what a great review. I do hope that we have the chance to welcome you back very soon.

"Brilliant"

5
26/08/2016

Stayed here before an event at the NEC. Hotel is easy to find, very close to the NEC. Felt welcome through, the room was very large, very clean and all staff were pleasant and friendly, great price for 1 night, including breakfast. Evening food and breakfast was great. No complaints, would stay again

"good stay"

5
26/08/2016

stayed two nights this week and bed was best we have slept on in hotels food in restur ant was great and would recommend this to anyone the whole time spent there was pleasure staff great and breakfast staff most helpful

"Brilliant location"

4
24/08/2016

I chose this hotel because we were going to visit relatives in Birmingham and wanted to go to Warwick castle, on our way home from Scotland. The rooms were clean and comfortable, with airconditioning. Plenty of parking, a couple of pubs in easy walking distance serving food, so all in all, a good stay. Plus, 2 nights here only cost £20 more than 1 night in York at an Ibis!

"Not what it appears to be!"

2
23/08/2016

We went as a couple for a stopover on a Sunday night. We arrived and reception was fine. Although having seen rooms advertised at in excess of £200 we were expecting something better. We got a deal and upgraded our room but my wife's first comment was that the hotel is a bit dated. We got to the room which was a good size although directly outside the window was a 6 foot wall with mature trees above blocking out all light. It was like being in a basement. Also outside was a wooden gate that someone had left open and, being a breezy weekend it swung and banged all night! Facilities in the room were nice with Orange and Apple juice left to welcome us. However, the temperature in the room was stifling. It was like a sauna and no controls in the room to turn it down. We ended up requesting and receiving a fan from reception which we had on all night. My wife sat on the bed to discover a bug, beatle type, in the bedding. Luckily it had left this mortal coil so we just got rid of it but it wasn't a pretty sight! We were handed menu's for the two restaurants at reception only to be told that, it being Sunday, only the bar/grill was open. If you advertise two restaurants when I book I expect two restaurants to be available. Why don't you state that only one is open on a Sunday? However, we ate in the bar and had roast beef. The beef was lovely but the vegetables that accompanied it were woeful. I have never seen a roast dinner with no green vegetables at all but there were 3 tiny (and I mean no bigger than a 10 pence piece) roast potatoes plus a few(very few) tiny diced carrot and parsnip cubes. That was it and whilst the quality was good it was excessively expensive for what it was. By the way, don't expect a phone signal unless you want to spend the evening in the car park...it's the only place to get one. Then came breakfast. We entered and were shown to a table by the waitress. The table though was still dirty from the previous guests so we were asked to wait a moment whilst they cleared it and set it again. This took 10 minutes with us standing in the restaurant waiting. They ran out of some items at breakfast too..... I could go on but the whole experience was very poor. I doubt anybody has ever paid in excess of £200 for this hotel because even if you booked at that you certainly wouldn't pay. We paid over £50 and I think it was a waste....This is not what it advertises itself to be so please take heed.

"Stay with parking"

4
17/08/2016

This hotel was very good close to airport with taxi each way included. Park car and keep key they have a barrier and cameras for car park.. Nice rooms comfortable bed and good food; had evening meal and breakfast before flight to Lyon. Would stay again.

"Disappointing hotel"

3
16/08/2016

Stayed here twice now, first time neither one way or the other on hotel. This time walked up stairs and corridor, numerous occasions smelt urine. Food pretty poor, salad cress and lettuce, squid over cooked and took 35 minutes to arrive, even the staff were asking where the food was. Staff are lovely and very attentive but overall disappointed with hotel. Rooms are 9 out of 10 for cleanliness but corridors not! Air condition not working again, it just seems to happen when the temp outside is 23!!! Asked for it to be checked but hey ho still not working.

"Good service all round"

5
15/08/2016

We stayed here while visiting an exhibition at the NEC. Check in was good, fast efficient and friendly. Room was as expected with no nasty surprises or issues. Breakfast was lovely , plenty of choice, fresh fruit etc, good choice of cooked foods. Had our evening meals in the Bistro bar as it had a good choice of vegetarian dishes, reasonably priced and good friendly service.Easy access to NEC.

"Good value, good service, clean and comfortable"

5
14/08/2016

We stayed here for one night when visiting NEC. THe NEC is about twenty minutes away, and is located in the quiet picturesque village of Meriden, with its pond full of geese and ducks. The room is spacious, clean and comfortable. Beds are big, decent size TV in the rooms, and the bathroom is spotless. Breakfast in well cooked and plentiful Large car park Only down size if it is called that is it was like a rabbit warren, and People did walk outside our room looking for their own giggling in the early hours but this is not the fault of the hotel or ths staff

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you Ian & Helen for your super and positive review, I am delighted that your found the location spot on, for proximity to the NEC and our village location. Great bedrooms, beds and breakfast are definitely what we are seeking to consistently offer! Come back and stay again soon please.

"Amazingt stay at a lovely hotel"

4
14/08/2016

The room was clean spacious and cool. I find a lot of hotels are so warm in the bedrooms but this one wasn't plus as a bonus we had air con. Staff were friendly helpful and welcoming. We booked through Groupon and had 2 tickets to Warwick castle included everything was ready for us on our arrival. There was even two wedding receptions taking place during our stay and apart from the little argument that took place in the car park which only lasted 5mins it was very quiet.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
I am so pleased that your enjoyed your stay and found your room and the hotel comfortable. I am pleased that our room allocation worked to avoid any inconvenience from other guests, and that you enjoyed Warwick Castle too.

"Overnight stays best!"

3
14/08/2016

This hotel is best for overnight stays and not longer. They cater for weddings at weekends and it can be noisy. The Princess wing is dark and does not have aircon. The food is very hit and miss... comprehensive breakfast if required is ok. We were disappointed with 50% of our evening meals during our stay.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Dear Leslie, I am so sorry that you didn't enjoy your dining experience. I would appreciate any additional feedback you can offer so that we can avoid any repetition. Your room would have been allocated to the far side of the Princess wing to minimise any noise issues. I look forward to resolving this with you directly.

"Return visit for 1st wedding anniversary"

5
14/08/2016

Included in our wedding package from 1 year ago, we returned to The Manor for a complimentary dinner, bed and breakfast. It was really nice to be back in the Regency restaurant where our wedding was last year. We had excellent service from all staff. Reception and restaurant staff are all very professional and I cannot fault them. All have a can do and friendly attitude. The food was lovely - we had the 6 hour braised beef for dinner - absolutely gorgeous. The enormous choice at breakfast was all to a high standard. Room was very comfortable and we didn't hear any noise from the wedding that was on as we were the opposite end of the hotel. Thank you to all.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Ah, a year on! Many congratulations and thank you for your lovely feedback. Sorry I missed you this weekend.

"Overnight Family Stay"

5
11/08/2016

The Hotel in in a beautiful setting away from motorways etc...The staff are so helpful and friendly especially Kay the receptionist! The family room was idea for an overnight stay, fresh linen, large TV, good WIFI. Our room was ground floor at the back which looked out to a small furnished courtyard. Four of us stayed in a family room, 2 adults and 2 children, 15 & 11. They were very pleasantly surprised! Great parking at the back of the Hotel. Really good breakfast, great selection.

"Manor Hotel, Meriden"

5
11/08/2016

This is a very comfortable Best Western Plus. The standards of service, food and drink are high. At this time of year it's a real bonus to not only find air conditioning but that it works! The hotel is ideally situated for the motorway network, and the pub down the road claims to be the exact geographical centre of England.

"Pre flight stay"

5
11/08/2016

We stayed here as a family prior to out flight to Greece the following day. The reception staff were very welcoming and accommodated out needs. We had requested a late check out 2pm which was not an issue. The restaurant food was very nice and well priced. The rooms were sizeable and very comfortable. Over all a great stay/rest prior to out Greek holiday. Thank you all.

"Overnight stay"

5
11/08/2016

I stayed overnight following my daughters wedding nearby , it is a beautiful big hotel very tastefully decorated the room was lovely and big and, extremely clean and welcoming . Huge kingsize bed which was so comfy, nice and quiet even though the hotel was full, lovely helpful staff I would definitely recommend this hotel .

"visiting family"

4
10/08/2016

nice rooms, plenty of tea, coffee, biscuits, also shampoo, conditioner and soaps. A nice breakfast room and the food was varied and good. We didn't eat in the restaraunt so can comment on this. plenty of free parking. Staff on reception and in the dining area where very friendly and helpfull. Would definately stay again

"Overnight stay with parking"

4
10/08/2016

Good price for overnight stay for 2 friends and a 1 weeks parking. Taxi to airport included and we'll organised (there and back). Good setting, lovely hotel and gardens. Only issue was the temperature in the bedroom (can't remember the number). No air conditioning but also towel rail full on and unable to turn down/off. Rang reception who said they would send someone up. No one arrived. Went to reception bit later. Peter was excellent, sorted another room on same corridor whilst it did not have air con as least the towel rail was not on. (He also offered for us to look at another room but declined). Also got porter to help us with bags. Would use again but request a room with air con.

"Lovely setting, helpful table staff, but....."

2
10/08/2016

The setting is lovely, the table staff were very attentive but the overall rating is poor. I attended a retirement buffet for 50 (approx) people. We were expecting several round tables and the food to be placed on a serving table. We had a very long rectangular table so the whole event was more like a board meeting than an informal gathering. There were no starters. The food included what appeared to be boiled ham, smoked mackerel, pasta salad, coleslaw and mini quiches (which were very tasty). The only green salad were the garnishes on the ham and mackerel. There was a choice of two sweets, fruit salad and a chocolate shortbread with cream. As many people opted for fruit salad we had to wait whilst the chef prepared more. These varied from mainly diced apple to some that included other fruit. Tea and coffee were served but no mints, petite fours etc. At £20 plus per head this does not represent good value. No apologies were offered at any time. I felt sorry for the table staff. The general feeling was one of disappointment.

"Mostly great"

4
10/08/2016

The hotel is large but the grounds at the front are lovely as are the majority of the common areas. Our room was clean, large with a lovely bathroom and a great shower. Breakfast was lovely, selection of cooked, meats, cheeses , pastries etc all served in a very pleasant restaurant We ate in Houstons and whilst the food was good we thought the young staff could have benefited from more training. I wish we had chosen the restaurant for our meal

"Average hotel. Poor restaurant & food."

3
09/08/2016

Stayed here for a couple of nights for a family wedding nearby. Our room was clean and reasonably sized but with rather tired and dated decor. The hotel did provide complimentary biscuits tea/coffee and a room safe, which was all a bonus Dinner at night was very poor with some of the food clearly purchased from Iceland or equivalent, The calamari was particularly dreadful and the stand out worst dish of largely low quality food. Breakfast was a little better but not to be recommended.

"Wonderful Service"

5
09/08/2016

I booked a table for 23 people for a 70th Birthday Sunday lunch. We sat at a large oval table, in the Regency Restaurant which was a perfect setting. All week we had been in contact with Elise at the hotel to make arrangements & nothing was too much trouble. From arrival to departure all went perfectly. The restaurant supervisor ensured that the service was fab and the food was all well presented, hot, fresh and tasty. Nothing was too much effort and there were compliments from all the guests. Thank you to the Manor Hotel, we will be back soon.

"Very good "

4
08/08/2016

We stayed for one night after a wedding nearby. Staff were friendly, check in was smooth, room was very comfortable, spacious and clean. Breakfast was included in our room rate, and was very good. It was buffet style with lots of choice. Staff came round frequently with tea & coffee. Cons: housekeeping woke us at 8am to see if they could clean. They knocked again at 9am; I put the do not disturb sign out at that point. Really, the hotel should be communicating check outs to housekeeping so they are not disturbing guests.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Dear Jessica, thank you for your super review. I am delighted that you enjoyed your stay and that you found the hotel comfortable and the staff friendly. I am sorry that the rooms team disturbed you, it is a tricky balance to get right at weekends as often guests are waiting to check into rooms, so we do always recommend a DND sign, but we of course note your feedback and will work to avoid any recurrence. I hope that this didn't mar your stay too greatly.

"very enjoyed "

5
07/08/2016

having not stayed at a best western before i must admin would definitely stay here agian tidy grounds ample back and front parking coupled with very helpful staff clean and tidy surrounding with function rooms spacious well presented rooms with double or single beds bath and shower large tv which was positioned correctly not half way up the wall lovely breakfast area serving a nice selection of self service English breakfast with rolls and cakes and very helpful staff there to and for the price the best value yet so best western you have our custom evey time GREAT 2 DAY STAY loved it

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you John for that super review. The team will be delighted that they got it spot on, please do come and stay again soon.

"Good hotel, great staff! "

4
07/08/2016

Stayed here for one night a couple of weeks ago. Seemed busy with business conferences but this affect my stay. Check in was very quick and efficient, the young man on the desk kindly carried my bag to my room as I was suffering with a bad back at the time (sorry I can't remember his name!), he then very helpfully showed me a way back down to the reception area so I didn't have to use the stairs. A little gem you have there! More than willing to help and all with a smile. My room was comfortable and clean - no complaints there. In fact all the areas I saw were. I had dinner in the bar area, the staff here too were very friendly and efficient, the customer service in the hotel is great. The food was well cooked and presented, plenty of variety on the menu. I didn't stay for breakfast as I had an early start. I would definitely stay here again!

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you Jayne, the team across the board will be pleased with your feedback, and especially Gilly on the front desk! We look forward to your return when you are in the area.

"The staff were great"

4
07/08/2016

The room on Ground floor very hot inside, windows would only open a bit , had fan on all night , it was not that hot when we went I would say it was 20 , the towel rail in the bathroom was on and you could not turn it off I asked . so this is a problem . no hand rail, as I have leg trouble so I grabbed the towel rail to get into the bath to shower and burnt myself , not thinking . But staff were great !!!!!

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks Jackie for your feedback. I am pleased that the team looked after you well, but disappointed that your stay was not a 10 for comfort. We are aware that on our next refurbishment we need to alter the heating system to allow towel rails to be isolated and shut off. I hope that we have the chance to welcome you back on a future stay and reassure you of our normal comfortable standards.

"Good standard for the cheap prices - hygiene an issue at breakfast"

3
07/08/2016

All the staff at this hotel were friendly. Our room was good. Nothing special - but did the job. The TV was huge. The room has lovely tea and coffee facilities. Nice to get the little freebies in the bathroom too. Our view was straight on to a brick wall, so not great. The bed was also very old, as our feet were higher than our heads! There was not a guest services guide in our room, so we could not use room service, if they even did it?! Shower was nice. Towels were quite don't. All in all, the room did what it needed to. The breakfast was unfortunately our let down. The sausages were swimming in grease, and full of grissle. The black pudding was revolting. The hash browns were very oily. The scrambled eggs were covered in beans. The bread was very stale. Our drink order was taken - we asked for a tea and an orange juice - we got a coffee and an apple juice. Then to top it all off - my husband found a pubic hair in his food!!!

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks for your review Donna, I am pleased that some aspects worked well for you but of course sad that others didn't. The team could have explained perhaps that your room had been allocated to avoid noise from functions and parties but sadly that does restrict the view a little. We do change mattresses on a fairly regular basis and I would be interested to know which room you stayed in. But also to discuss your breakfast feedback, as I can't see any similar feedback on our duty report and I would like to understand how the team looked after your feedback.

"Good clean functional hotel"

4
05/08/2016

Spent four nights here spanning over two weeks for business. Got a great rate for a superior room. Clean, comfortable beds. Breakfast was good - self service, but pricey if you weren't particularly hungry. Staff at front desk were very helpful. I was in room 130 which had air con which was perfect considering I stayed during the hot spell. Car parking plentiful.

"Good stay for location to airport"

5
04/08/2016

Stayed for one night as convenient stay for airport, lovely clean rooms, pleasant surrounding, friendly staff. We had dinner in the bar and grill, meal was not great at all, under cooked food, we regret not finding a local pub. Complained and had money off our bill, I would not recommend the food Apart from food stay positive

"Very good hotel must be one of Best Western's top hotels"

4
04/08/2016

Stayed here for two nights whilst on business check in was good room was nice and clean, lots of free parking and free wifi. There is a choice of two restaurants one is mid range fine dining and the other more mid range pub grub I used both whilst there and the food was very good in both. I will stay again.

"Enjoyable family stay"

4
02/08/2016

We booked accommodation for one night at this smart but family friendly hotel. Our room in the Princess wing was clean and comfortable and large enough for a family of 4. Two single beds for the children would have been better than sharing a pull out double sofa bed and air conditioning would have been welcome , although a fan was provided it was too noisy to leave on when trying to sleep. The welcome from the reception staff was excellent and very accommodating / helpful regarding our trip to Warwick Castle. It lacked any leisure facilities though access to a nearby sister hotel with facilities was offered. The buffet style breakfast was lovely and catered for adults and children. Would definitely stay here again.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks for your lovely review. I am delighted that the team and our welcome made the right first impression, and that you enjoyed a comfortable stay. Our breakfast offer does seem to hit the spot for our smaller guests as well as their parents! Hopefully you will have an opportunity to come back and visit again soon.

"Wedding reception and overnight stay"

4
02/08/2016

Attended this establishment for a summer wedding. The food tasked lovely, however, as it was a carvery option for the main, service for guests needs to be addressed as it took over an hour to serve all 9 tables and the first tables plates were being cleared before the last 2 tables had even been invited up to get their food. Bar service was very speedy and very cheery and drinks reasonably priced. Reception handled 2 large wedding parties checking in all together and pretty early at 1pm which was great. Rooms were fresh with an up to date appearance however bathroom could have been cleaner as the tiles particularly around the toilet didn't look like they had been cleaned in a while. (Also, good to note that this hotel does not have a lift so if you have trouble with mobility, I would suggest contacting them before arrival to ensure a ground floor room) Breakfast was a slightly more difficult matter. When checking in, we asked if we could have breakfast in our room the following morning and were told by the receptionist that she wasn't sure as it was busy and to come back a little later to check again. We later went back and asked again, we were told quite confidently that there was an order form in the room and that as long as it was hung outside of the door before 4am, breakfast would be bought up in the morning. As we had this in mind, we set a late alarm, but breakfast did not appear - we double checked to see that the order form had been collected but it was still there. We went down to reception where they apologised and said that we would have breakfast within half an hour which was then met (we were offered a late check out but unfortunately had prior arrangements) All in all, a nice venue for a family wedding, and rooms are nice - just needs a few tweaks. Would recommend to a friend.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for such a balanced and positive review. I am delighted that you enjoyed your weekend stay and that you would recommend us. We can definitely work to iron out those niggles, and I am pleased that we did try to resolve your breakfast issue with the meal itself but also to offer a later check out. I hope that we have the chance to welcome you back very soon.

"Great stop over when flying from Birmingham."

4
02/08/2016

Stayed over for one night before an early flight from Birmingham Airport. It was the hottest weekend of the year and as other reviewers have said, it was very hot inside the hotel. Having said that, it is a lovely, old style of coach house hotel, very traditional in design, but with comfortable bed, clean bathroom with toiletries and tea and coffee facilities. Our room was a ground floor room ( don't know if hotel had a lift - but no lugging cases up and down) with French doors opening on to a central courtyard. We could open the doors for ventilation but did not feel we wanted to leave them open all night. Fortunately, the hotel had provided a fan which was very welcome. Quick and easy check -in, by a very helpful receptionist who booked us a wake up call and advised us where the dining room was, should we want to eat. She gave us a copy of the menu to take to our room. We did eat in the bar area, had a huge club sandwich (£10) and fish and chips (£12), lovely, helpful staff. Prompt efficient taxi pick up to Airport (included in price) with explanation of what to do on return ( return pick up also included). Free car parking for holiday time also included. Very happy with service and would recommend and use again.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you so much for a lovely review, I am delighted that you enjoyed your stay and especially supper from our Houstons menu. I am also pleased that our team made you feel welcome and added to your stay. I hope that we have the chance to welcome you back again for a future trip.

"Ok But Way Too Hot"

3
01/08/2016

The Manor is a nice little hotel with friendly service and a good restaurant. All of this is unfortunately ruined by the extraordinary heat throughout. Our room was a standard room with no air conditioning and just a fan. It was boiling. This was nothing compared to the bar though. We went in for a bite to eat and thank goodness they were full as it was like a sauna. It's not a great level of comfort. The main restaurant was fine though as all of the doors were open. Overall, nothing wrong for the price but be sure to book a room with air con.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your review. I am pleased that you found the team to be helpful and friendly and enjoyed the food. I am sorry of course that the heat during your stay proved to be disruptive, the peaks and troughs of heat and cool temperatures have been especially tricky to manage this year.

"corperate hotel with a gem of a restaurant"

4
30/07/2016

Stayed here for one night on a flying visit to Birmingham. The rooms are pretty standard and the double bed was just that (no massive King or queens size bed). All fine however Bathroom /Shower good , clean . But the gem is the restaurant . A two rosette restaurant , served great food Beautifully presented and served and reasonable priced. Breakfast served real sausages and all HOT. Staff very pleasant and welcoming . Would definitely stay here again... Well Done

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
What a lovely review. Thank you for your feedback, our Regency menu is in our second week and it is always so positive for our Head Chef and team to know when they get it just right. I am also delighted that the team looked after you well, we look forward to you coming back to stay again soon.

"A Lovely Hotel"

5
28/07/2016

Booked this hotel for 1 night with 2 weeks parking to go on our holiday from Birmingham Airport. What a gem of a place. Book in swift and reception staff very friendly and helpful. Ground floor double room with everything you need, and bed very comfortable. As part of the deal we booked a 3 course evening meal. We had a choice of 2 restaurants. The food was delicious and very well presented. Reception booked us a taxi for the next morning to take us to the airport. Prompt service which left us relaxed and ready for our holiday. When we got back from holiday we rang the number the hotel had given us for a taxi to pick us up and take us back to the hotel to pick our car up. This was all in with the package we booked. I have to say a lovely hotel and I would highly recommend to anyone. We shall certainly use again when flying from Birmingham airport.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for such a lovely review. I am delighted that we added to your holiday experience. Friendly staff, good food and a clean hotel are always what we are aiming for and I am pleased we offered that. We look forward to your return visit soon we hope.

"Fantastic service esp breakfast"

5
27/07/2016

We stayed at this hotel as we were visiting Warwick castle, the rooms were great and breakfast was super with great service we'd defo return. There were 2 weddings but we weren't disturbed at all. The only issue was the small foldaway bed for the 3rd person in the room, it would be OK for young teenager but a little small for a 6ft male!

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks for a super review, the team will be pleased. I am delighted that you were comfortable, but do we wish we had known about your tall 3rd occupant as we have just invested in extra full size single beds. Pleased though the breakfast finished your stay on a positive.

"Amazing hotel!"

5
27/07/2016

We stayed overnight with a deal from Groupon that included tickets to Warwick castle which was stunning ( make sure you visit!) The hotel staff are all very friendly and helpful and check in and tickets were so easy to do. The room itself was huge and had a proper large TV with a kettle and hairdryer . Lovely marble bathroom with bath and lovely shower . Even though there was two wedding receptions happening there we didn't hear a thing! It was really wonderful and the hotel itself is stunning with beautiful grounds and two bars. In the morning the breakfast was buffet style but was extensive and there was so much to choose from! The staff were really attentive and brought drinks to our table ! I was well impressed and will definitely be staying here again. In fact my partner and I have considered having our wedding reception here also! The rooms are clean, the bed is huge and really comfy and staff are lovely. If ever you're up this way stop over as its a gorgeous place to stay . Plus it has a restaurant and two bars but we ate up in Warwick town so I can't comment on this but if breakfast is anything to go by then I'm sure it's first class too x

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you Natasha, what a smashing review, I am delighted our location worked well for your visit to Warwick Castle, but that you had some time to enjoy the hotel too. You will just have to come back and stay again soon to check out either our Regency or Houstons dining options.

"A comfortable hotel"

4
25/07/2016

I like this hotel the rooms are comfortable and the restaurants are good with great service. There is plenty of free car parking both front and back. Only cautious note is you have to book a bedroom at the back as the front rooms overlook the ballroom and can be very noisy especially when there is a wedding. I have booked to stay again.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your balanced review Mike. I am pleased that everything worked well for you and am delighted that you are coming back to stay again soon! We do try and manage rooms over events but have a number of options for quieter rooms, as well as working with our wedding guests to be a little sociable in their timings. I hope you have a Best Western rewards card to get the best from your stays. If not do let us know.

"Mixed experience "

3
25/07/2016

We stayed at the hotel as part of a groupon deal & whilst the trip was good value for money I was disappointed by a couple of things. However, starting with the positives: the room was clean and we had air conditioning which was good considering the other 4 people in our party did not. The reception staff were efficient and friendly. The food in Houstons was very good & they catered for my son who didn't want any of the usual kids menu & so adapted an adult meal for his size and kids menu price. Breakfast was good & had a big choice. What disappointed us was that because there was a wedding we weren't 'allowed' to use the hotel bar which was quiet and sold a brand of beer that wasn't in the restaurant bar, only to find wedding guests using the restaurant bar & so we had to queue unnecessarily. It made us feel like second class guests due to us not being part of the wedding party. The pull out bed was broken too. However we didn't complain about this until the morning & so didn't give the hotel staff chance to fix this as we only discovered it late at night.

"Airport Park and Ride Stay with 3-course dinner"

5
25/07/2016

We had booked an overnight hotel stay with three-course dinner, parking for the week and transport to and from the airport. We did not realise the booking was with Best Western as we had stayed with another Best Western in June and were not very happy with the WiFi access which had been really restricted. Wow, what a difference between the two hotels. The receptionist was really helpful, including informing us about the Best Western Loyalty card which entitles you to upgrades, no other Best Western had told us about this?? We had the choice of two restaurants to dine in, one fine dining the other more relaxed. We choose the more casual restaurant and the food was of a very good quality and I would certainly recommend eating there even if you are not staying. The parking is onsite, so you know where your car is and your keys stay with you. The rooms were clean and quiet so we got a good nights sleep before our early start. The taxis to and from the airport were on time with no hassle. All the staff were really friendly and efficient, well done to you all. And the WiFi access which made us dubious about staying was excellent, not restricted as it was at the previous Best Western we stayed at. Where are we staying when we next fly from Birmingham or visit the NEC , definitely here. Bob and Lyn

"Good value"

4
24/07/2016

Booked a 1 night stay here as we were flying out of Birmingham airport early the next morning . It is located in a lovely little village called Meriden which is about a 10 minute drive from the airport . The staff were friendly and efficient. The eating area seemed slightly to formal for us to we visited a nearby restaurant . Hotel exterior is very good and the gardens well kept. The rooms were clean and had everything you needed, perhaps slightly dated but still excellent value for money. Had a great nights sleep here and will certainly use again when flying from Birmingham .

"Lovely Freindly Hotel"

5
24/07/2016

We just came off a flight from Spain and arrived by taxi to hotel .We did fly and night in hotel .Well the receptionist staff were so lovely just felt like at home .Nothing at all was to much trouble .We had binned my husbands razor toothpaste and we're going out to find a shop but they so kindly provided us with this things . So a great big thankyou to Louiza and her lovely lady manageress . We will always come back to your lovely Freindly hotel x Gilly and Colin

"Wondeful trip to the Cotswolds"

5
23/07/2016

We have returned from a wonderful trip based at this hotel. Staff and management all very professional, friendly and obliging people. Hotel in beautiful surroundings. All food first class and would certainly recommend this hotel to anyone. Very satisfied customers. Thank you for making our holiday special. Kathleen, Elizabeth & Caroline

"Reasonably priced accommodation near Birmingham"

4
20/07/2016

This was a comfortable and professionally run hotel. We obtained two nights very reasonably priced on Wotif. The room was large and clean. There was air conditioning but it was inefficient and the room was very hot. There was complimentary wi fi which worked well but our room was a dead zone for mobile reception. On the first evening there was a wedding. This was loud at times but did not affect us greatly. We ate in the informal restaurant , Hudsons. Due to the wedding we were informed there may be a delay in food service but this was negligible. The food and service in Hudsons was superb, and they catered very well for children. We had breakfast the following morning. Unfortunately this was a bit disappointing. Breakfast service ceases at 9.30 am. We arrived at 9.10am and some of the selections were exhausted (eg fruit for cereal, bread for toast). The staff were inattentive and seemed to be focused on resetting tables for lunch around us while we had breakfast. I had to ask for plates for the hot selection and also for additional coffee, and tea. Notwithstanding, the breakfast food was fine, just the staff seemed preoccupied. Despite these criticisms I would still recommend this hotel.

"Hidden gem"

5
20/07/2016

Always stay here if and when available staff very friendly and accommodating Tranquil surroundings and excellent location They also offer a stay/park for Birmingham airport which is 10 mins away and they will even arrange the taxi. Houstons bar menu means you don't have to travel to eat well

"Getting worse and worst!!"

2
18/07/2016

Forced to be back once company got a deal... Hotel this time has not even Lift available for use.. Far located rooms; old passed without any renovations... Breakfast reduced to basics... Second frustrating experience...

"Two night stay "

3
16/07/2016

Great Friday night, breakfast lovely, staff friendly, room good size , huge TV, Saturday not good, wedding venue across from us, thumping music, people out smoking laughing. Not their fault but should be warned you won't get to sleep until at least midnight. Won't stay here again !

"Park and fly "

5
16/07/2016

We stayed at this hotel for one night staff were very friendly and the food was excellent the room was clean and comfortable we would definitely use this hotel again when flying from Birmingham,we left the car at the hotel for 2 weeks using the taxi service provided by the hotel everything ran very smoothly.

"weekend visit"

5
16/07/2016

Excellent stay here,the staff were extremely helpful,the food was lovely and the room was very comfortable.Would recommend on our experience.Local pubs and shops are within 5 minutes walking and parking is plentiful.

"Very Good"

5
14/07/2016

stayed here for a business trip last evening and it was very good, very well presented with great staff, good food and a nice room, and above all very reasonable. The grounds are very attractive and the facility is a credit to best western plus. would certainly stay here again.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you so much for such a lovely, and balanced review. The team will be thrilled, do come back and stay again soon

"Excellent value"

5
13/07/2016

Lovely room spacious and clean and staff very friendly and helpful. Had a meal in the bar area and I couldn't fault the service or the food.facilities included free wifi and a large car park , a good bathroom with bath. I would stay again.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you Lancashire Hattie, really pleased that you enjoyed your recent stay, and I know how pleased the team will b with your kind words. Hopefully you can return again soon

"Needs to try harder"

3
12/07/2016

Nice looking hotel for a Best Western and rooms were of a good standard. Just doesn't quite live up to its 4 star aspirations. Bookended a long haul trip here as it was close to the airport with good parking. First night the executive room air conditioning consisted of a desk fan! Houstons was average at best but breakfast was decent enough. On both nights the wi-fi was appalling and the mobile phone signal was non-existent. Worst of all having arrived back after 24 hours travelling we were allocated a room on the 1st floor - 2 heavy suitcases, no lift - tired tantrum! When asked for a porter they didn't know what that was - some poor waiter was seconded to help. I would not really recommend this for airport stays as they are just not geared for travellers - there was a wedding on which fortunately on this occasion did not disturb us but this does seem to be what they do better.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your feedback, but I am really sorry that you didn't enjoy your stay. Some of the points you raise we can of course fix immediately, such as getting luggage assistance more quickly. Sadly we do have a proportion of rooms which are not lift accessible, but with over 50% which are, if we are aware that this is important before arrival we can allocate those. On this occasion though I suspect we allocated your room in the Manor to avoid any noise issues from the wedding. I am concerned about your reported wifi issues as we made significant investment early this year and with only a handful of exceptions have seen a huge increase in satisfaction and use. If you are able to contact me to confirm where specifically you had issues that would help us to target those / that part of the hotel. Unfortunately mobile signal is a little out of control, we would be delighted to have better network access, we do have a signal booster and are trying to become a site to enable the whole village to gain better coverage. This was one of the reasons for creating such strong wifi, so that guests can use VOIP. Thank you once again for taking the time to write.

"Overnight stay"

4
12/07/2016

Had a lovely evening with our 6 year old son in this hotel. All the staff were extremely helpful and friendly. The room was great and the meal in the Houston bar was very nice. Once again the staff in the bar were brilliant with us and our son. Would definitely recommend this hotel to anyone ????.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks Mark, we are delighted that you all enjoyed your meal in Houston's and appreciate your lovely feedback all round. Come back and stay again soon!

"Many Thanks"

5
10/07/2016

The staff at this hotel cannot be commended enough for their help following our unforeseen loss on Friday evening. Many thanks once again for the professional and caring staff at the hotel and all their help.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you Brian, best wishes for the future.

"Double check your requests!"

3
10/07/2016

Stayed for one night prior to early morning flight from Birmingham Airport. Room was slightly shabby and had an odour of stale cigarette smoke. On checking in at Reception we requested an early morning call for 2.00 am. We asked the young man on duty how long it would take to travel by taxi to the Airport, as we needed to be there by 3.30 am. He assured us that the journey would take about 15 minutes, and therefore suggested that he book our taxi for 3.15 am, to which we agreed. On the following morning we were awoken at 1.50 am, to check that we had booked a taxi for 3.15 am. This was confirmed. Then had a second call at 2.15 am to say that our taxi had arrived to collect us! The night porter refused to accept that the mix-up had been made by hotel staff, and asked the taxi company to return at 3.15am. When the driver arrived to collect us at the time we had requested, we overheard the night porter lay the blame squarely with us (the customer) and said that we sent our sincere apologies for our mistake!! If we ever stay at this hotel again, we will ask for written confirmation of any requests made to staff, as clearly some of them have a lot to learn about customer service.

"Princess wing :) "

5
08/07/2016

Stated at this hotel for 2 nights with work as I was attended a show at the NEC. Very easy to find, lovely rooms in The Princess wing (very apt for me), service was fab from check in to leaving. All of the staff were friendly, professional and helpful. Would definitely stay again next time I need to go to the NEC.

"Briiliant staff"

5
07/07/2016

We stayed at this hotel overnight for my birthday after a day out at the NEC. From the minute we checked in the staff were lovely! There was card wishing me happy birthday on the bed. We had a meal in the Regency restaurant and the food was wonderful - nothing was too much trouble. As the room was so dark we managed to sleep through the breakfast service but the kindness of the chef meant we didn't have to leave on an empty stomach. The room was a little tired with the odd cobweb but the friendliness more than made up for this. We will most definitely recommend and stay again.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you so much for your lovely review. I am delighted that we added to your birthday enjoyment, that's certainly our goal! I am also pleased that you so enjoyed your meal in our Regency Restaurant, we are about to change our menu so a perfect excuse to come back and stay again. Really sorry to hear about that cobweb, spiders as you know get everywhere but we try and catch them before you see them. We hope to welcome you back very soon

"perfect"

5
07/07/2016

Stayed here overnight before a flight out of Birmingham. Also left my car parked at the hotel for two weeks. The hotel is beautiful and you would know you were ten mins from the airport. The price included parking and taxis to and from the airport which were very prompt and hassle free....When flying from Birmingham I will definitely use this hotel again.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you, what a lovely review to end the week. Look forward to you booking your next holiday and stay with us again very soon.

"Perfect Hotel when flying from Birmingham"

4
06/07/2016

Stayed at the Hotel on a 'Park and fly' basis staying overnight on the return. Reception was quick and courteous and they called a taxi which took 10 minutes to arrive (included in rate) On the return rang the taxi company and arrived at the hotel. Check in quick and efficient and allocated a ground floor room which was more than adequate for an overnight stay. The Park and fly rate was a bargain and far better than cheaper than some of the Airport parking. Will definitely use this hotel again when flying from Birmingham Airport

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you so much, I am delighted we added to your holiday, please come and stay again soon

"Stayed for a conference"

4
04/07/2016

Check in was quick and efficient, staff were very pleasant and helpful. My room was on the ground floor and facing a brick wall so was quite dark. Room was very hot. Bathroom was clean and quite spacious. Lots on offer at breakfast time - including fresh fruit.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks for your review Charlotte, I am sorry that you found the room dark, we are waiting to have the hedge on that aspect cut back which will certainly give more light. Hopefully we can welcome you back again soon, happy to allocate another room of course.

"Good, but hot, overnight stay"

4
03/07/2016

We stayed here overnight to break a long journey from Cornwall to The North, This is a pleasant hotel a cut above a number of best western hotels, the staff were universally friendly and efficient and all seemed eager to meet customers needs. Especially at breakfast were Sian worked very hard to keep pace with the steady flow of early customers and should be congratulated. Food in the Houston grill, which is apparently themed on an American diner, is very good quality and reasonably priced. We had only one complaint, the overly hot bedroom which, despite this comfortable bed, meant it was difficult to sleep. When we mentioned this to reception we were told this was because a decision was taken not to extend air conditioning to that part of the 'Princess Wing' in my opinion an error of judgement very evident on a warm July day. The only way of cooling the room was to open the French doors on to the garden - not a practical solution. The heat is increased due to the oversized heated towel rail in the bathroom, this is above the bath and cannot be switched off. Despite the heat I would stay here again, but would want a air conditioned room.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your constructive and detailed review. We are currently investigating how and if air conditioning can be installed in the future in this section of bedrooms, however we would be happy to allocate one of our Manor rooms on your next stay. I am delighted that you enjoyed breakfast and dinner with our new Houston's menu. Come and stay again soon please.

"Very pleasant stay"

4
01/07/2016

Groupon deal, overnight stay and Warwick Castle entry. Myself, my husband and my 2yr old stayed. Room was fine, usual hotel room. A little tight with a pull out bed, not much can be done about that. Reasonable cleanliness, I'm quite fussy. Some parts of the room were a little shabby (net curtains in particular), but nothing bad and not worth complaining about. Ate in Houstons in the evening. Food was great, although a little pricey. Breakfast was great! All staff were fantastically helpful and friendly. Couldn't have done more for us. What more could you ask for? Would visit again. Especially if there was another great groupon deal on.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks for your feedback. I am delighted that you enjoyed your stay, and found the hotel clean and comfortable. Also pleased that you enjoyed our new Houston's menu. I will pass your feedback onto the team as they love to know when they get it right! I am also happy to confirm that we are waiting for new net curtains to arrive. So that will be sorted out very soon. We look forward to welcoming you back very soon

"Comfortable"

4
01/07/2016

Comfortable room with nice spacious bathroom and a very comfortable bed. We were at the back so it was nice and quiet too. There are two car parks so plenty of car parking spaces and its very close to the NEC too.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your review Jo. Hopefully we can welcome you back on another occasion very soon

"Overnight Before Flying from Birmingham Airport."

5
30/06/2016

We had one night and car parking at The Manor, before flying from Birmingham airport the following morning. The hotel is very nice, the rooms are very comfortable and extremely quiet. The bed was comfortable, we had a good nights sleep. Only one slight fault is that the room we had did not have tea/coffee making facilities. There is a nice bar which is reasonably priced with good service, which also serves good food again at a reasonable price. There is also an A La Carte restaurant. We were more tan happy with our stay and will certainly stay there again should we fly from Birmingham. I would highly recommend this hotel.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Terry, thank you for your review. I am delighted that we were a good pre holiday option and hope that you get to fly from Birmingham again soon. We do have tea and coffee making facilities but will see if we can make them a little less hidden in that room to avoid anyone else from missing out on essential caffeine.

"First class again..wish all Best Western were like this"

5
29/06/2016

Stopped 4 nights DBB. Having booked via Best Western central reservations asked for an upgrade if available. On checking in was upgraded to room 220. As always with this hotels rooms are spotless. Comfy bed and powerful showers. Ate 3 nights in Houstons and once in the restaurant. New menu in Houstons and the food is excellent especially the baked camambert which is huge. Food in the restaurant was excellent. Breakfast good every day. On Saturday afternoon / evening there where 2 weddings taking place so hotel was busy parking was limited but the food and service was brilliant. What I like about the hotel is the staff. From reception to bar staff, waiters waitresses and management level, the service is always with a smile and nothing is too much trouble

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you so much... What a super review, the team will be delighted. We have been fairly busy every day since the new menu launched and as with your feedback it seems to be going down very well! Please come back and stay soon as we launch our new Regency Restaurant mid July...

"Excellent service at the Manor."

4
28/06/2016

We stayed at the Manor Hotel prior to flying out from Birmingham airport. They had a great deal for stay and park, including an excellent taxi shuttle service. At all times there we were treated in a friendly, efficient and helpful manner, especially by Kay at reception. The room was very good, although air conditioning would have been a bonus, but comfortable, clean,stylish and quiet. We will definitely choose to stay here again.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your review. It's always lovely to know that we have set your holiday off to a great start. We look forward to welcoming you back again very soon

"Busy weekend but still great!!"

5
27/06/2016

Stayed here as part of a wedding that was happening at another hotel on the 24th, but we stayed the night before also. Check in was quick and met by a nice young gentlemen. Help was offered for our suitcases and the room we stayed in was a good size and had everything we needed. Ate in the restaurant and although they had a big table of what looked like 20+ this didn't worry the staff. They were all so nice and accommodating to someone who is a gluten free and a very picky eater! Was a little shocked to find Sian (who i think was in charge of the restaurant or atleast in charge of shifts??) working the evening, and then breakfast, and then evening, and then breakfast again! seemed like she never left. Hotel shifts i suppose. She was very chatty and seemed interested in actually making conversation. Lovely girl. Breakfast couldn't off been better on both days. Saturday better than Sunday, but Sunday they seemed to have the entire restaurant full and must of been 100+ people!! stil got us a table within 5 minutes and we had coffee offered the second we sat down. The staff here work so hard for what I can only assume isnt the easiest job. Food hot and tasty, no problems. Would recommend this hotel, just for the staff if not anything else! Credit to the hotel.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you Luke. Sian is very pleased with your feedback, and as you note is a star. Our team so enjoy knowing when they get it right, so thank you for taking the time to highlight so many areas! Do hope you have the chance to come back and stay soon.

"Great weekend stay"

5
27/06/2016

Lovely hotel in Meriden. Pleasant and helpful staff, nice rooms, good breakfast, great evening meal. You pay a little more than standard BW hotels but worth the extra. A large hotel, my room was on the second floor towards the rear so involved a little extra travelling. Very popular so car park fills up quickly.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you Keith. It looks like we ticked all the boxes during your stay, which is just as we like it to be. We do have special offers, especially in the summer, so do check our website & come back and stay soon.

"A Hidden Gem"

5
26/06/2016

Easy to find, great location reasonable rates when booked through "secret escapes" booked two nights DBB for £228, dined in the main restaurant on the Friday night, excellent table service, good quality food, Sian the Maitre de was brilliant. Good choice of foods at breakfast including Black pudding!! dined in "Houston's" on the Saturday night, asked for two well done rump steaks, but one could have done with an Elastoplast! was still bleeding, staff offered to change it but had lost appetite by then. Staff overall were excellent and friendly, although reception staff were the exception, when booking in we were given the room number and directions to the room, no info on dining or times etc, when enquired later, receptionist was still a little unsure. Saturday morning we reserved dinner for Houston's but Saturday night when we went to Houston's, were told no booking had been made but the staff dealt with this no problem. We also asked reception for some more milk cartons for the tea tray at 20:30 on the Saturday night and up until we checked out, we still had not received them. Overall though a excellent hotel

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Dear Keith, thank you for such a balanced and positive review, and for highlighting those areas which need a little more attention with regard to consistency. We will share your feedback and get those spot on as a priority. Hopefully you willl have an opportunity to come to stay again very soon.

"Poor for a 4 star"

3
22/06/2016

We arrived to book in any they couldn't find our reservation. After at least half an hour of standing at reception waiting while they organised our rooms, we were given our keys and advised we would have to wait for one of the rooms whilst they changed it from a double to a twin. When we eventually got in we discovered that the sheets on the two beds only covered half the mattress . When we called down to reception to tell them, we were told - Oh yes some of the sheets are too small for the beds.???? As if this was somehow acceptable. We then had to request that they changed the sheets to some that actually fitted the beds. Breakfast was distinctly average for a 4 star hotel. The staff were at all times pleasant and friendly, just unfortunately quite inefficient.

Lucy T, Owner at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your review. It seems that we got your stay off on entirely the wrong foot, and then never re-earmt our stripes. I would like to investigate in a little more detail if you are able to contact me at the hotel that would be really helpful so that we can resolve these issues with you.

"One night stop over"

5
20/06/2016

We booked here to attend the NEC, which was a short drive away. We arrived late and slumped into a lovely room, with 4 poster bed and French windows, which we left open all night as despite rain it was warm. Lovely hotel, friendly staff and good food. Room service menu was limited but that's my only moan.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you so much Sue, I am delighted that you enjoyed your stay and am also pleased to say that our new room service will be in place in the next few weeks, so please come back and stay soon...

"Good place to stay for nec events"

4
20/06/2016

We stayed as a secret escapes deal and we thought we got good value. The hotel was clean and modern but with miles of corridors and as far as I'm aware no lift. All the staff where very pleasant and helpful. The car park is huge but when 2 weddings on are not big enough. The food was god but did not quite live upto their advertisement, seemed to be trying hard but not quite making the grade. The wine list was not big but the wine I tried was extremely good. The NEC is 6 miles away and we took a taxi which cost £11 each way which meant we could do a lot of sampling at the good food show.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for a constructive review. I am delighted that you found the offer to be good value for money, but a shame that you didn't find the food quite to your taste, but with a weekend at the Good Food Show its quite tough competition! Hope to welcome you back on a slightly calmer occasion.

"Superb place to stay before flying"

5
20/06/2016

We have to say this place was great. From the moment we got there the staff could not have been more helpful. The manager helped us with our cases and we were upgraded to a exec room as it was my birthday . The grill bar where we ate at night was great value which is unusual for a hotel. We had excellent service and cannot fault the customer service. In fact when we fly next from Birmingham this will be our hotel of choice to stay with an excellent taxi to and from the airport, all included in the price!

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you Kevin, what a lovely review. I am really pleased that the team looked after you well and that you enjoyed our new menu.. it was a good test this weekend with a full house. Look forward to welcoming you back very soon on your next trip

"The best place to stay when attending the NEC"

4
19/06/2016

This hotel is within a short drive of the NEC and yet has all the facilities of a major town/city hotel. It has a full range of good food options. The staff are efficient and friendly. It does tend to get booked up early especially at the time of popular events at the NEC. I try to book at least 6 months before to get a good rate.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Well that's a super recommendation. Thank you, and for those reading, yes our best rates are often pre bookable a little further out just like airlines. Please visit our website for more information.

"ideal for a weekend break"

4
19/06/2016

Very neat and tidy hotel, lovely breakfast and the grill restaurant was very good and good value for the money as well. The rooms were lovely and the beds were very comfortable. Reception staff and the grill staff were really friendly everywhere was very well decorated and clean. ample car parking and easy to find and good position for the motorcycle museum and Nec. Good wifi coverage as well.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you so much for that lovely review. What a lovely start to the week for the team for such a good all round feedback. Come and visit again soon please.

"A wonderful wedding weekend"

5
19/06/2016

We stayed for two nights as guests at a friend's wedding. The hotel is very well presented and the staff are very well trained, helpful and courteous. There is a free car park at the front and rear of the hotel. Our double room was very comfortable and clean with mainly good quality fixtures and fittings. However, the wardrobe seemed a little worn and of inferior quality. We also had free wifi which was very useful as mobile phone signals were poor within the building The wedding meal was of excellent quality, and the service was impeccable. Our breakfasts were also very good but a couple of things could do with improving. The toaster was very small and slow so guests were forced to queue even when the restaurant wasn't busy. A larger machine would be more appropriate for such a large restaurant. On the second morning it was fairly busy, resulting in several tables were being un-cleared for long periods, and some service of tea and coffee was slow. It appeared that there was probably insufficient staff. In summary, we had a very enjoyable stay and wouldn't hesitate to stay again in the future

"Excellemt for Park and Fly from Birmingham Airport"

5
18/06/2016

Stayed for one night before flying out from Birmingham airport on holiday. Price was very reasonable for an overnight stay, taxi transfers and a week of parking. Airport was just a 15min taxi ride from the Hotel. Transfers with the A2B Radio Cars was very efficient even when we left hotel at 4-15am cab was waiting for us and no wait on our return. We ate in the hotel bar the night before departure and sampled the new menu, food was very good, just what we wanted before going away on holiday . Extremely clean and staff were very friendly & helpful. Good value for money. Located in a lovely village, will definitely use again when flying out of Birmingham..

"Gardeners world"

4
18/06/2016

Stayed here for 2 nights after visiting BBC gardeners world. The staff wee so friendly and helpful to everyone especially the bar manager who despite being a couple of staff down was smiling and cheerful throughout service. Only downside was the room was really hot. Would definitely stay here again. Accessible for NEC in a lovely spot

"Only regret"

4
17/06/2016

Stayed over on our visit to the Gardeners world show. This hotel is huge but, the staff still had the personal touch and were very friendly and helpful. The room service menu could do with being a bit larger as variety wasn`t great but the food and wine were of a good quality and very enjoyable. Our room was large with the usual tea/coffee making and a selection of complementary products in the bathroom. Excellent fluffy white towels and bathrobes. Very comfy four poster bed, two large armchairs, coffee table, double wardrobe and chest of draws complete the furniture with 3 large classy looking lamps to give extra lighting. Large french windows leading out onto a Juliet balcony overlooking the central courtyard. Breakfast was the usual self serve and was fine. My only regret was just staying one night in room 413 The hotel is 10 mins from the NEC and i am sure to be back.

"Excellent Stay - Very Good Restaurant."

5
17/06/2016

This is a sizeable Conference Hotel, just some 2 miles from the M42/NEC, and ideal for a stay if visiting the NEC for an Event. Located in a the really pretty area of Meriden, just of the M42 and really easy to get too. The rooms are modern, spacious and well fitted out. The Restaurant is excellent, truly excellent, I have not had such an enjoyable meal in a Hotel for a very long time, and the price was very fair. Excellent Breakfast the following morning - Nice to see good fresh ingredients, correctly cooked. Excellent Chef. Certainly will be using again when I am in the area. Booking is advisable as the Hotel is really busy.

"What a Find!"

5
16/06/2016

When you are traveling to Birmingham, the last thing you expect to find is a hotel in a small village just of the main drag. Good parking comes before cost as far as I'm concerned, so to find a large hotel with a huge parking area behind and a rear entrance is nothing short of luxury. There is no lift, but I was offered help with my luggage, so getting in and out was easy. The room was large and clean with a great shower. we had dinner for 15 in the restaurant and the staff were very accommodating, allowing us in early and coping well with latecomers. Food was excellent and we didn't have long to wait for each course. This place is a real find and with easy access from the M6 and M42, I would not hesitate to stay here again

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you so much for your lovely review. I am delighted that the overall experience as well as our location, service and food quality ticked all your boxes. Happy guests are what we do this job for, so I do hope that we can welcome you all back again very soon

"Good room and food, awful WIFI"

3
16/06/2016

I had a Superior room which was a good size. It had a good sized desk for those who need to work and a large TV to relax in front of once the evening work is done. The bed is firm and comfortable and bathroom well equipped. I am very happy with the room and for £60 (via Hotel.com) it is very good value. HOWEVER, as a business traveler the weak wifi in my room especially (314), and the rest of the hotel is not acceptable. There is no excuse for wifi to be strong throughout the hotel. If you need to work in the evening like I do then be aware! Note: I have written this review off line ? On a brighter note I ate in the Bar & Grill which was a better experience. I order a glass of Rioja which was very good and Calamari and rib eye steak. The calamari was well cooked and lightly battered. I judge if the chef if any good by how well they cook steak. My steak was ordered medium raw and it was cooked perfectly. Thanks to the Chef. In summary I would stay again as long as I didn't need to rely on the wifi. Note to the hotel – the wifi is easy for you to sort out and there is no excuse for the bad signal

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for taking the time to review our hotel. I am delighted that so many details were just as you would have hoped but disappointed that the wifi wasn't up to scratch, we have invested in several additional super fast lines this year which have routinely been perfoming very well. I am sorry that this wasn't the case on your stay, I will investigate and hopefully resolve what I truly believe to be an isolated incident. Please do let me know if we have the chance to welcome you back on a future occasion to assure you that this was a one off incident.

"Had a long bank holiday weekend"

5
12/06/2016

Stayed here for Bank holiday week end the hotel was very clean and staf were very helpful.My wife and I found it the ideal place to explore the area around Coventry and Birmingham with easy access to both city's

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you Andrew, I am delighted that you had the chance to explore the area and see what we have to offer! Hopefully you have enough left on your to do list to be able to entice you to come back for a return stay.

"Stayed for concert at Coventry Arena"

4
12/06/2016

Stayed for one night whilst attending concert at Coventry Arena. Prices offered here much more reasonable than staying in centre of Coventry. Hotel was just a 15min taxi ride the arena. Hotel is simple but has all the amenities needed for one or two nights. Extremely clean and staff friendly & helpful. Good value for money. Located in a lovely village.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
How lovely to hear that some of our top priorities, friendly staff; good cleanliness and value for money were all aspects which impressed you. Hopefully we will be able to welcome you back very soon.

"First Class stay.... again!!"

5
12/06/2016

This was the second time we have stayed at this excellent Hotel, and this time we took our dog with us. Everything was just the same as when we stayed the first time, the staff were brilliant, the food and room excellent, and although there were 3 weddings on over the weekend we stayed, we still managed to get a parking space in the Hotel Car Park. We have just booked again to return later in the Year...enough said!!

"School Prom..."

5
04/06/2016

Just fantastic....room was great, food was excellent and plenty of it. Brownies were a real highlight. Great atmosphere and the outside space was beautiful. Staff efficient and attentive. A lot of our students are quite inward looking and for them to get out of the city into the countryside and see a lovely venue like this and for a few hours to be so important had a real impact. I would 100% book you again!

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you so much. Your students were a delight to host and a real credit to the school! I am so pleased that we can look forward to welcoming you back. I am also delighted to say that as our 1000th review we would be delighted to offer a prize for the school of a one night stay, dinner bed and breakfast. I am sure you have a raffle or auction coming up, so do let me know and I can get this over to you.

"A good hotel for park and fly"

4
31/05/2016

We recently travelled overseas from Birmingham Airport and took advantage of the park and fly arrangements. The car park was busy but there were a few spaces left so we managed to get parked in the rear carpark which has a security barrier. The receptionists were friendly, welcoming and informative. The taxi arrived quickly and the transfer to the airport was without incident. On arrival back in the UK, we called the taxi company, they advised us where to wait and texted the details of the taxi reg and make as they were arriving and phoned us to let us know they were approaching. When we arrived back at the hotel we were again greeted by another friendly receptionist and although the hotel was noisy with wedding receptions our room was in a very quiet part of the hotel and we were not disturbed at all. The breakfast the following morning had a good variety of hot and cold options, the food was hot and again the staff were welcoming and friendly. Would definitely recommend. The rooms were traditional and a little tired but clean and comfortable.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for taking the time to write such a detailed and positive review. It is super to hear that we got so many aspects spot on despite of being busy for your arrival and departure. Look forward to you staying with us again soon I hope.

"Quiet, comfortable room and good service again"

5
28/05/2016

This is my 4th stay at the Manor in Meriden. Once again it provided a quiet comfortable room within easy reach of NEC and Birmingham Business Park. Staff are friendly and efficient. the room was clean and comfortable and provided plenty of space to work and relax. Good, reliable free WiFi

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for a lovely review. Look forward to your next visit with us.

"Impressive from outside"

2
24/05/2016

We stayed here as a group booking from Friday 20th May 2016 to attend a wedding nearby. Whilst the staff are friendly, this is all I was impressed with. We were allocated to room 202 which has a very noisy extractor fan outside attached to the kitchens - this is not switched off at night and unfortunately kept me awake all night. The same on Saturday night by which point I had had enough and made a complaint to the night porter. He was very friendly and offered me a room move which I accepted - unfortunately my partner did not want to sleep in a different room and so we ended up sleeping separately. The breakfast was good although the bacon very salty and it felt like the staff could not cope with the demand for breakfast. Upon arrival, we were greeted by a friendly reception staff where he asked if we were part of a wedding group. We explained that we weren't which would have been a good opportunity for the reception staff to explain to us that one bar was reserved for wedding guests only - this wasn't the case and so when we did approach a bar which was open, we were told we could not order there and had to go to the bar in the restaurant. That was fine although when the bar we were allowed to order from closed, we were not allowed to order from the bar which was still open. This was at 11pm so it wasn't as if we were ordering late and it felt that better treatment and services were available to wedding guests only despite the whole group paying a lot of money for the same service. The hotel is impressive in terms of decor - it is a little dated but I think this adds to the charm of the buildings character but besides from that, I was really unimpressed with this hotel and having worked in hotels before, I know that it is the little things which make a customer's experience.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Dear Samantha, thank you so much for taking the time to detail the areas which spoilt your stay. I am sorry of course that you were disturbed, the fan should have been turned off after service which would have prevented any disturbance. I have used your feedback today to brief the team to make sure this doesn't happen again and that they pick up on your tips about a little extra information really helping our guests. I do hope that we have the chance to welcome you back in the future and to re earn our stripes.

"Overnight Business Stay"

4
23/05/2016

Clean, comfortable, inexpensive and reasonable food. Try and get a room nearer the centre of the hotel as there was lots of walking upstairs and along corridors involved in getting to my room. The room was spacious and well presented and the food was of good quality and sufficient quantity.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for a balanced and positive review. We do have 112 rooms and if you are allocated the furthest one, it can add to your exercise plan a little, but always happy to allocate one close to reception if that's helpful. I hope that we can welcome you back soon.

"Sunday lunch"

5
22/05/2016

Fantastic place. Staff and food excellent. Not crowded and plenty of room. Resturante manager first class. Staff best we have ever had, nothing too much trouble. Very very good! Had Easter meal there and it was lovely. Have been on many occasions since.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Ah, thank you, Manuel and the team will be so pleased with your feedback. It is always fabulous to hear when we get it right. Looking forward to welcoming you back very soon.

"Worthy of a visit"

4
22/05/2016

My Wife and I spent the day and had overnight stay at this 4 star hotel. The food was excellent and the staff were all friendly. I have two gripes. The first is there is no lift in reception to the upper floors. I was told it is because it is a listed building. There is one at the rear but this doesn't help elderly people if they have to walk all way to the rear. I can accept that this hotel is a listed building, but come on Solihull planners, this is a hotel where elderly and handicapped people visit and stay. It wouldn't hurt anything to put a lift inside the building next to the reception. The second gripe is, I may be old fashioned but I like my morning coffee or tea in a cup and saucer not a mug. Where does one put the wet spoon, only on the clean white table cloth. Having said all that, a first class hotel and we enjoyed our stay emensly.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for a balanced and constructive review. I am so pleased that overall you enjoyed your stay. We do have over 50% of our bedrooms in the part of the hotel with the lift, but do need to know in advance to be able to allocate those accordingly, however I would be delighted to organise that for you if we are fortunate enough to welcome you back on a future occasion. The mug v coffee cup debate is a tricky one, many of our guests do like a larger cup in the morning, and more as they ared used to at home... I think we may end up offering both to make sure we start the day just right.

"Room service average "

3
21/05/2016

Entrance and reception are really nice , rooms are OK comes with the usual compliments WiFi and phone signal are a bit hit and miss on the plus side beds are really comfortable, room service menu is a bit rubbish not much choice, and if you want to eat in bar lounge you are in for a long wait, staff were really disorganised look busy but not actual doing anything ordered 2 pots of tea which was left on the bar a good 10 mins in the end we went and got them are self's from the bar.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks for your review. It seems we got some really important things like a comfy bed right, but missed other service points, and I really appreciate you taking the time to let us know about those. We review feedback daily, and will make sure that the team are more responsive and aware of waiting times in the future. We are about to launch a new room service menu, whilst I know doesn't help you, I hope recognises that we do value guest feedback.. both good and constructive.

"Overnight with parking"

5
20/05/2016

Second stay here in January 2016 was just as good as the previous year. Stayed over for one night with two weeks car parking, prior to our early morning flight from Birmingham Airport. Deal also included free return taxi to airport, which is about a ten minutes drive. Staff very welcoming and always eager to help. Had a light meal in the bar area, which was perfectly adequate for our needs. Have no hesitation in recommending this great hotel to anyone. We will certainly book here again, should we have an early flight.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks both, it is great when we get it spot on, and especially over a number of visits. We really value our proximity to the Airport and Nec and look forward to welcoming you back when you next fly out of Birmingham!

"Lovely just a bit dated"

4
20/05/2016

We stayed here for business around area of Coventry and wanted quiet time instead of bustle of city hotel. We found it here only thing is room a little dated but for one night slept well and breakfast great.

"Good Staff Average Hotel"

3
18/05/2016

I cannot fault the hotel staff, but there was just something about the hotel itself that didn't live up to it's potential. There was only a lift in the new part of the hotel making it difficult to get to the room along with our luggage.This may seem petty but the web site said lift. The staff were lovely but couldn't tell me how to get to Stratford......nobody knew!!

"Nowhere near worth the money! BEWARE THIEVES! BEWARE THIEVES!!!"

1
18/05/2016

I stay in lots of hotels through business. Holiday Inn, Marriot, Mercure etc. This has got to be at the very low end of the scale. There were long hairs on my bathroom floor. The iron spewed out a viscous brown concoction which had I not tested prior to use, would have been all over my clean shirt. It's now all over their ironing board and a towel. The room was generally scruffy and didn't look properly hoovered. The decor was tired with bare patches on the carpet, bathroom tiles from the 80's and chips in said tiles to complement the hair in the bath. The room was about 4000 degrees C and would have been cooler sitting on the surface of Mercury (the planet not the element). The worst part however, was the shower. The curtain was mouldy looking but the shower itself needed David Blaine to control the temperature. I was dancing a highland fling in and out it as it went from utterly, dangerously hot to freezing cold in an instant. If you have children, seriously, do not let them sit in the shower or bath with the water running as it is not safe. £116 per night for an 'Executive Room'. I wont be back.....however, there was worse to come... At 07:15 I got a call from the desk to tell me there was a problem with my car. The window had been smashed and my golf clubs stolen. Another car in the same car park had been done as well. Zero help from management apart from allowing me to use the phone. Zero input from those that were working through the night and despite having countless CCTV cameras...zero evidence for the police. This place is a shambles.

"Lovely hotel - but not suitable if a function is on"

3
18/05/2016

Hotel was lovely. It was unfortunate however that there was a wedding on the night we stayed and our room was directly overlooking the back of the reception room. Everytime people went outside for a cigarette we were disturbed. We requested if we could move but were told we couldn't. I am an asthmatic and can not use air conditioning, as it was a hot night and I couldn't open the window due to the noise I hardly slept. Such a shame as the hotel was lovely, and majority of the staff were amazingly helpful.

"Very average for a 'plus' hotel"

2
17/05/2016

I was there to attend a party with a large group of friends. What a soulless place it was. They had lost my son's booking - they eventually found a room for them but were not very understanding. The whole place was very ordinary and the room was very average. It wasn't cheap but the lack of niceties felt like cheese paring - where was the mineral water in the room? Where were the variety of teas in the bedroom? Why was I given a mug with my breakfast? Why was the food so poor? And where were the feedback forms? Ummmm

"Very nice and super convenient"

4
17/05/2016

Stayed here while attending a function at the motorcycle museum near NEC. 15 mins in a taxi from Birmingham airport and then 10 mins to museum. Beautiful building with lovely grounds in a small village. Good breakfast choice of continental or full English which was delicious. Great room with air con and all other amenities were great. Overall very good value for money.

"Excellent airport overnight stay"

5
16/05/2016

Overnight stay, with seven days car parking, before flying out to lanzarote. Comfortable, quiet, excellent informative and helpful staff. The full English breakfast was one of the best hotel breakfasts in have had the pleasure to eat. Will most certainly be returning.

"Soulless "

2
15/05/2016

Just returned from a 2 night stay at this hotel and my wife and I felt as welcome as a verruca at a swimming pool.Can only say that the hotel is devoid of any kind of atmosphere.Had to explain at checkin that we had prepaid and also when we checked out.No "hope you enjoyed your stay etc".First and definitely last stay.

"Very average Best Western"

3
14/05/2016

Stayed here for 1 night as part of a park and fly package for Birmingham airport. It looks nice from the outside but frankly that's pretty much where it ends! Once inside it's quite old fashioned in styling but not a traditional, intentional old fashioned styling. It's tired and a little bit musty smelling. The bedroom was ok - the 2 big pluses: a real iron and ironing board and proper loo roll. Lighting was shockingly poor. We arrived a little before 10pm due to work commitments and were offered a very, very basic selection of food for room service only. Not brilliant after a late drive. A nice enough bar which avoids spending too much time in your room! Staff were another saving grace for this place. Helpful and friendly. The thing I found most odd was once we parked our car at the rear of the property, we were easily able to gain access into the rear of the hotel without any access key, taking us straight into a main ground floor corridor of bedrooms. As an often lone female staying at hotels around the UK I found that quite unnerving and certainly wouldn't recommend it on that basis. Literally anyone could have got in the same way - at 10pm. Get your security tightened up and get some new carpets and give the place a 21st century touch.

"Stayed with 4 colleagues "

4
13/05/2016

Upon arrival there was plenty of room to park and the building looked impressive. The check in was both friendly and efficient. My room was a decent size, clean and comfortable. The restaurant was quiet when we arrived at 7 but soon filled up. The service was extremely slow and hard work (the only reason I didn't give 5 stars). But the food was first class. The breakfast was great and service was much better.

"Fabulous Hotel"

5
12/05/2016

My husband and myself stayed here over night enroute to Dubai. The Hotel is beautiful with fantastic gardens and situated in a lovely area. The room we stayed in was good and on par with some of the other main stream hotels nearer the airport ( actually I lied it was better) . We dined in the bar area on the evening and the food was really good . Taxi to the airport was on time and picked us up on our return within 15 mins of request. We will absolutely be back next time we fly from BHX . Thanks for a great start to our holiday.

"Nice looking building but lots of problems"

3
11/05/2016

Two nights here. Took an eternity to get checked in with five guys checking out and four of us trying to check and just one solitary guy (Guillaume) manning reception. He worked fast and hard and was brilliant but the lack of staff available at a busy reception period is inexcusable in this industry. The four of us ate the first night in the bar but the service was lousy and slow. Having had mains the dirty plates were left in front of us for 40mins before anyone took them away and asked if we wanted more drinks or desert. The steaks had been served on wood boards that had been left so long in front of us that the blood has actually been absorbed in to the wood which was starting to smell disgusting. Steaks need to be served on plates NOT wood! This was made worse by a member of staff idly chatting to a customer sat on the table next to us and ignoring our required service. The second night we ate in the restaurant which much had more attentive staff and the food was delicious but smaller portions than the bar food and obviously more costly. We left the restaurant and went to the bar for a couple of drinks before bed. The bar was in chaos. People were complaining about the food service in there and the staff clearly overwhelmed. The bar was soaking wet to touch and the floor in front sticky with spilt drinks. We didn't stay in there. On the last night two cars were broken in to right in the from car park of the hotel too. Room was large with good A/C but the bed was two singles pushed together meaning the headboards that were mounted on the wall were not over the bed. One member of staff worth a mention was Harry who served us at dinner - a chatty and happy guy!

"Lovely hotel,lovely room fantastic breakfast"

5
08/05/2016

We has two rooms opposite each other as we were two couples. The rooms were very comfortable and we all had a good nights sleep. Breakfast was really good cooked beautifully and piping hot. All the staff were very pleasnt . would stay again no hesitation. We had booked as part of a deal with tickets to Warwick castle. What a fantastic deal Thank you for a lovely weekend

"Very good"

4
03/05/2016

The day staff were polite and helpful. The room was very clean and the bed was a delight. Really cosy. It went a little wrong in the evening however. When myself and my mate returned around 11 o'clock the night receptionist seem very irritated she had to do something. I asked for a couple of sandwiches and a bucket of ice to be sent to the room, again she seemed very displeased by having to do something other that sit. A real shame.

"Always Good"

5
01/05/2016

Everything from the start was very good. Polite booking in with the staff and when I realised I had booked the wrong type of room the staff on welcome could not work fast enough to put it right, (they didn't have too) and a nice upgrade thrown in. The Hotel is spotless and very presentable. the room was very presentable and clean. All the staff are very polite. Did not use the bar, but it looked smart. Breakfast was a buffet style and satisfying. There is table menu that you can some little extras from and staff are available if want something topped up. No problem getting to bring extra tea and coffee.

"Christmas trip"

5
01/05/2016

Me and my mother stayed here for a Christmas break and we really enjoyed the stay the staff was really helpful and even went out of their way on a few occasions to make our stay a comfortable and enjoyable one. The food was gorgeous and was happy to know that all the food was local and fresh. The food was very presentable and couldn't find any thing wrong. The rooms was nice and comfortable always kept clean all i have to fault for the roooms is the shower as we had trouble with the temperature setting as i was either cold or too hot to touch. The hotel is located in a nice area to go for a nice walk. I would recommend this hotel to friends and i am even thinking of returning in the near future.

"Manager Mannering from Dads Army"

3
30/04/2016

Don't get me wrong , good hotel up till now great staff, helpful , kind and professional , Until the new manager spoke to us like we were children and carried on talking to his staff in the same way, no respect he reminds me of Dads army. I felt like it was a TV show , I was looking for the hidden cameras , this is a country hotel easy going up till now,,,,very stiff ah well things change

"A beautiful hotel, convenient for Birmingham airport"

5
27/04/2016

We found everything at this hotel gleaming and in apple pie order, all very fresh and clean and well maintained. The standards here are very high, and the décor immaculate. The food was faultless for taste, quality, freshness and presentation, in fact perfection was achieved here for both dinner and breakfast. Only two teeny weeny problems - the staff member in charge of breakfast had not been made aware that we had paid for this in advance, so I had a rather embarrassing fumble in my bag to provide the proof! The stainless steel breakfast coffee pots just would not pour without dribbling on the tablecloth which was naughty of them! We would definitely recommend this hotel, and will certainly be returning for another stay ourselves.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
What a lovely review, thank you. It's always lovely to know when we get it right, and I know the team will be thrilled with this feedback before a busy Bank Holiday weekend. We look forward to welcoming you back very soon.

"Start of our honeymoon "

5
26/04/2016

We stopped here as part of our honeymoon and the night before we flew off to Mexico via BHX airport. The staff were really friendly and the hotel is very clean, tidy and inviting. We were also upgraded to the best room which received no complaints from us what so ever. Thank you for making the start of our honeymoon a very memorable one.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you so much for your lovely feedback. I am delighted that we started your honeymoon and married life off to a great start! We look forward to welcoming you back very soon.

"Unimpressed with most aspects of this hotel"

3
26/04/2016

I stayed here for one night due to a work meeting at the hotel. The room was nice enough and clean but I left feeling unimpressed and disappointed with the hotel and the facilities. The food in their restaurant was mediocre for both breakfast and dinner. The service was slow and there wasn't much choice at the buffet. The juices were about to run out and the fruit selection was poor. We were down early but it looked like everything needed replenishing which it wasn't. We had lunch provided as part of the conference facilities and we all felt there wasn't enough food provided and all in very small portions. The conference facilities also weren't great, the room was nice and big but hot, none of the staff knew where the ac controls were. Our projector had dots all over the bulb which greatly affected the presentation as it interrupted words and pictures. Overall it felt like a real let down as the building is lovely to look at and the rooms rather pretty but the quality fell short of where you would expect it to be.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your feedback. I am so sorry that we didn't meet your expectations. As you can see from other reviews, our breakfast is normally a great start to the day, I will discuss with our breakfast supervisor what happened on the morning of your stay so that we can avoid any recurrence. I am also disappointed with regard to your conference feedback as we had understood from the organisor that the facilities and lunch had worked well for you. We knew a couple of extra desserts had been requested but we thought you were all enjoying the pastry chef's handiwork. I do hope that we have an opportunity to welcome you back and get this smaller points right.

"Great Hotel"

5
26/04/2016

This hotel is really well located for Birmingham & West Midlands. easy access to motorway, NEC & Airport. Excellent quality hotel, with friendly, pleasant & helpful staff. food was very good quality. Situated in a pleasant village with local shops and pubs offering alternative dining. However, we ate at the hotel and were not dissapointed. Will definitely stay here again

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Super, thank you so much. It is lovely to hear when we get it just right. Look forward to welcoming you back very soon.

"Good place to stay"

4
26/04/2016

Second time we've stayed here when attending an exibition at NEC. Lovely room, clean and comfortable. Everything you would expect from a hotel room. Breakfasts were good, with good choice and well presented. Staff were very friendly and very helpful both times we stayed. a couple of pubs within walking distance, both of which served food too. I would recommend it!

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks Amanda, its lovely to know that the team backed up a great welcome with consistent service. We look forward to welcoming you back again in the near future.

"Wedding"

5
25/04/2016

Why would you want a wedding here? This is why Just a note to say we had a fantastic Day/night, Dallas was superb as our host as we had a few niggles we didn't know about and it was sorted in a flash without people knowing, a sign of experience and coolness . compliments to your heafchef and team, food was excellent, hot, filling and waiters/waitresses were friendly and efficient lots of positive comments on the chicken dinner, especially how well it was cooked as was the potato, so filling as well as the starters/desserts. Room looked fantastic on the day and night and would recommend your venue to anyone. Perfect location's for photo's as well. Many thanks Mr & Mrs Radburn

"Great stay"

5
25/04/2016

Stayed at this hotel for 4 nights while exhibiting at the NEC. Nice hotel, comfortable bed, is a little small when you are used to a super king. I would recommend booking 2 singles rather than a double if you value your sleeping space. restuarant chef is superb and all the staff were very friendly. Bar food was average. Really cannot fault our stay.

"Beautiful hotel"

5
19/04/2016

Lovely room and bathroom, nicely decorated and furnished. There were tea & coffee making facilities although they were very mean with the amount of tea bags etc. left in the room. Shower was very temperamental and we found it difficult to adjust the water temperature. Room was very hot at night in spite of the heater being turned off and the window open. Food was very expensive and there was no real ale available in the bar so we were forced to eat elsewhere.

"Great stay"

5
19/04/2016

We were going to the Genting Arena to see ELO and found this hotel by default - what a lovely mistake that was! Beautiful building, lovely rooms and helpful staff. We did have lunch at the Bull pub just down the road which was great but the menu at the hotel looked very appealing and if we had stayed longer would definitely have tried it. Breakfast could have been better organised by changing just a few processes - such as have the glasses for the fruit juices by the fruit juices in stead everyone had to go back to their table and bring their own, no chance of taking a juice and water - no glasses! Buy in better hash browns they were in pieces and not a whole one amongst them! Perhaps not cooked enough so they were just breaking up?? the black puddings were sliced paper thin - i have never seen this before please slice them properly. The teapots really were an issue - every table had BIG tea stains where the teapot could not pour without dripping tea onto the table. It wasn't just out table - as we walked out we couldn't see a table without the stains! Save on laundry bills. I have to congratulate you on the quality of the sausages, superb pork flavour with just a hint of seasoning - please could you let me know where they were from? Overall a lovely stay and we look forward to coming back soon.

"Birthday meal for 8"

3
18/04/2016

Nice food very well presented but let down with the service. The staff were not attentive enough, particularly towards the dessert and coffee stage. I don't like to rush, as we were all happy to spend time together, but I had to get up and go over to the staff to move things on to the next course. The staff were standing with their arms folded and chatting in the corner. On the menu one of the desserts had a word missing so it wasn't clear and needed explanation, I would have expected that this would have been made clear when handing out the menus. I had to go over to ask for coffee to be served, no one asked who wanted what, they simply bought over 8 coffees but not everyone wanted coffee, there were no little Chocolates bought over to accompany the coffee, so again I had to go and find someone to bring them. When they did arrive the had just been tipped on the plate upside down. We have been the manor many times over the years. I doubt we will return ??

"Great Hotel!"

5
14/04/2016

Lovely hotel with great friendly staff!! Good gym and swimming pool with sauna & steam room.. the reasurant was nice and clean and the food was delishious! :) i would stay here again andni would reccomend! :) x

"Hidden gem"

4
11/04/2016

We arrived at this hotel after our visit to Disney on ice at the NEC. We arrived at the reception and we were greeted by the staff and we felt at home straight away. The staff were very welcoming and couldn't have been more attentive my wife uses a wheelchair and the gentleman on reception asked if needed an adaptive room? But we had a family room so this would be adequate for us. Entering the room we were pleasantly surprised, the room was cosy and well presented and very roomy. At first we couldn't find the tea & coffee making facilities ?? But after some searching we found it in the cupboard. One thing maybe they could include a few more milk pots and as it was a family room maybe more than two cups? Although the staff were very obliging when you ask for more. We wouldn't hesitate in recommending this hotel to anyone.

"Overnight stay"

5
11/04/2016

Excellent stay. Very accommodating with early check in available. Room/bathroom clean and comfortable. Lunch time food excellent and well presented although should use white plates instead of dated wooden platters that are cracked with a risk of contamination especially for vegetarian food. Staff helpful and pleasant. Plenty of parking available. Good location. Would visit again.

"Handy for NEC"

5
09/04/2016

Large Hotel with friendly helpful staff. Short drive to the NEC and equally good for walking out in the country side. Very pleased with quiet and good sized room. Car park always full and designed for previous generation of cars and slim people. They had a 200 person wedding so we thought the kitchens might be a bit busy and walked down the road to the Bull inn which serves really good food.

"Lovely hotel"

5
06/04/2016

Lovely hotel. Room service was my only complaint. But this was dealt with by the manager in the best possible way. She showed me what excellent customer service is. She would be a credit to any hotel. After care at its best!!!! Room was lovely and the bed was so comfortable; I could of stayed in it all day! !! ??

"For an AA 4* hotel with such a good reputation I wasn't expecting those dirty rooms"

2
05/04/2016

I have recently stayed at this 4* hotel , with my husband and our friends , we had the rooms 214&215 . From the pictures and reviews we expected the hotel to be very nice and to provide good services , but surprise ... the rooms we had were absolutely filthy and not even basic cleaning carried out . Both rooms were dusty , my room 215 even worse , could touch anything without finding dust on . - The kettle was so dirty and dusty that I couldn't even use it . -The presentation of the rooms ..... completely missing ( valances of the twin beds joined together weren't matching ) , bed looked horrible . - pillow case and towels were stained - the toilet was all over dirty ( pee stains all over poring down the bowl and on the base as well with pubic hair attached ) , in the other room 214 the toilet was dirty as well same stains plus blood spots ( just disgusting ) . A maid was sent to clean it but she hasn't done it properly as some Staines down the bowl were still there after ( probably they were too old) - the shower dial controls were not cleaned and the curtain rail very dirty and rusty - the sink tap on the bottom side was dirty same as the water stopper inside the sink - all vanity unit around the sink was extremely dusty ( see pictures ) - coffee & tea shelf was dusty and sticky ( see pictures) - there was an old hair dryer holder attached on the wall without hair dryer ( which probably got removed ) and I wonder why maintenance couldn't take it down if is not used ..... but I know why ....to collect the dust in it .....( see pictures ) - a magazine on the dressing table was dated Spring 2015 So to resume the housekeeping part I am horrified , not even the basic cleaning has been carried out for the new guests to stay in . I can't understand how they can receive guests in those rooms , no respect at all for the money we're spending there . The furniture was very old in the hotel especially in the bedrooms . The few good points in this hotel are : - the bed was quite comfortable - the staff were friendly - the salon for breakfast I found it very nice and the food all right , enough but the croissants weren't replenished when ended ( oh yeah and a hair was found on the tongs )

"Very good in parts, only."

3
04/04/2016

Stayed three nights b & b and attended a 'banquet' for a family anniversary. The attention to detail, presentation of room, food and general facilities for the 'banquet' could not be faulted. Well done. The public areas were sparkling clean, as was the room, which was spacious and well-appointed. Staff were generally courteous and friendly. Faults - the room despite being on the 2nd floor had no lift and was a long way from reception. The breakfast was at times shambolic. Despite a printed menu, not all food was always available and had to be requested. Tea and coffee are help yourself i.e. teabag in a cup, that's not good enough for a leisurely meal in a hotel with pretensions. The machines serving coffee and hot water not reliable and were out of action by the third morning. We were given a battered metal teapot which didn't pour correctly. At checkout, in addition to our bar bill, we were asked to pay an extra £40+ with no explanation. Later contact showed the hotel had charged a VAT-exclusive price. I paid but with a bad grace.

"Breakfast coffee lets the hotel down"

3
03/04/2016

Stayed one night to attend NEC. Although needing updating the room was clean and airy. Chose to stay here because Best Western and expecting a certain standard. Looked forward to my coffee at breakfast but this was such a disappointment. Two small self service machines where you could take your "transport cafe" mug to fill up. One machine was out of order and there was quite a queue. Coffee was tasteless and although the table had a lovely crisp white tablecloth the mug had no saucer so where to put the spoon after stirring the coffee? Very disappointing and expected more. Also something to be aware if you are using this hotel for the NEC - it cost me over £22 for a taxi each way. The hotel website says its 3 miles from the NEC but both taxi drivers told me it was 5 each way. Quite a hefty extra charge for a night's stay.

"Average One night stay"

3
31/03/2016

Stayed here last night as we went to see Adele perform. First impressions were good. Was able to park out front and check-in was smooth and the receptionist was friendly. The room seemed pleasant at first until you start to notice the stains on the bedding and the towels. This is when I asked my partner how much he paid and whether it was a 3 star or not. I was utterly shocked to find out it cost £115. This hotel might look nice as you wonder around the lobby but the housekeeping of the rooms certainly needs attention. Stains on the bedding and towels. Also the dusty TV and bedside table lamps are a no go especially for a hotel that is meant to be a 4 star and charging £115. For this lack of attention to detail I rate this hotel as average. No menu in the room to be able to order room service. Also No mention of this in the guest information book either so cannot show images or pass comment on the food. Breakfast was included with the stay but this stops at 09:30 after a late night out this wasn't something we were entertaining the thought of getting up for. Would I recommend? Probably not as I don't think we had value for money. I've stayed in many 4 star hotels and the standards of the housekeeping let it down. Would I return? Only if it was half the price.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your review. I am so sorry that you didn't find your bed linen to be spotless, we don't normally have issues with quality control. Similarly we normally have great feedback about our room cleanliness. i will ask my housekeper to review training to ensure that we act upon this immediately. Please don't hesitate to contact me if you are in the area in the future to ensure that you have a much more positive experience.

"Dissapointing"

3
31/03/2016

We stayed tuesday night. No issues with the hotel or room we requested a room service menu from reception and were informed it was in our room, it wasn't. So called down and were told it would be up straight away we waited 45 mins before calling down again for them to then bring one. That morning we were awaken by banging at 6.30am to pipe work which continued until we left. Not a great experience.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for taking the time to feedback. I am sorry that your room service menu wasn't in the room information, and can understand how the delay following this caused you to be disappointed with your stay. In order to get to the bottom of the issues with your room plumbing, please could you contact me at the hotel so that I can track this back and ensure the issue is resolved.

"Nice hotel, good breakfast, and restaurant, clean and spacious"

4
31/03/2016

Bar staff really slow,and not at all informative, no one cleared our table, so we ended up moving to a clean table! Reception more helpful and restaurant staff.. Nice clean rooms, although not enough hot water for a bath.. If you have a groupon voucher for a 'sparkling afternoon tea' prepare to be disappointed, we had a huge plate of cheap sweet cakes, sarnies were not part of the tea apparently.. very disappointing.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your detailed feedback. I am pleased that many aspects of your stay were positive but of course disappointed that we didn't quite get it spot on. It is tricky to manage expectations on the afernoon tea more clearly, we have suggested it is a cream tea rather than a full high tea, but will reveiw the options before any new promotions are launched.

"Groupon trip "

3
27/03/2016

We booked this for a cheap getaway over Easter weekend. Sadly I had a bad cold so we were unable to enjoy the weekend more but the deal included afternoon tea, breakfast and two tickets to Warwick castle. We had a normal double room, which was tidy and clean. Good, free WiFi, comfy bed and tea and coffee making facilities. Water pressure in shower was a bit dodgy but managed a shower, our complementary soap was binned after the first night despite it barely being used so didn't have another to wash hands with, which was a bit strange but luckily we had some with us. Breakfast was included which was your typical breakfast fare. Nice and well cooked. Had to ask for some proper coffee as stuff in machine wasn't great but staff were friendly and helpful and brought filter coffee over. Some of the crockery was a big tired looking but understandable when it's as busy as the hotel is. We had afternoon tea which was nice. A little sweet, having a sandwich option would have been good. We didn't eat there in the evening due to me not feeling well but the menu looked good and reasonably priced. There was a wedding on the second night and we didn't hear a thing which was nice. Our room was a bit of a walk from reception but that was fine. Gardens looked nice and overall perfectly fine and worth the package deal. Well situated for Birmingham airport and NEC in a nice little village. Easy to get to and plenty of parking.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your feedback. I hope that by now you are fully recovered. I am delighted that many aspects of your stay were positive, and have tried to track back to see which room you stayed in as shower pressure issues are not usual. If you do have a moment to contact me at the hotel to let me know which room you stayed in, we can resolve the issue for future guests and I can understand your feedback in a little more detail.

"Comfortable Hotel with a great breakfast"

4
26/03/2016

Nice modern hotel about 10 mins cab journey from the NEC and ten minutes from airport. Nice food to be had in the hotel bar, would recommend booking a table in advance as it tends to get quite busy. Bar staff are a little slow, so need to be patient, but overall a perfectly adequate place to stay if you are heading to the Birmingham/NEC area for business

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
So pleased that you had a great stay, and we look forward to welcoming you back on another occasion.

"Trade Association meeting catered well but Bar Staff- so slow!!!!!!"

4
25/03/2016

Part of a Trade Association- held a quarterly meeting at the Motorcycle Museum. Only 15 minutes from Hotel. Networking dinner at Hotel. 60+ diners. Catered for very well with pre-arranged menu. Well organised. Service staff knew what they needed to do. Bar Staff in main bar afterwards were so slow. Many people went elsewhere to pubs in village. Breakfast was well presented & very good. Expansive Hotel. Good & easy parking. Rooms clean & typical Best Western. Wifi was available in rooms. Mobile Telephone reception( Vodafone ) however was weak.

"Lovely hotel :-)"

5
24/03/2016

Great hotel , so handy for the NEC just a few minutes drive away ! Lovely clean spacious room, we could have done with more than one pack of biscuits between two lol ! Fabulous breakfast , amazing scrambled eggs too. Had supper in the bar area, which was extremely noisy as the football was on very loud ! We asked to change tables , but was told that they had been pre booked , on leaving , the tables were still empty ! Parking was great as my friend is disabled , we found a spot just outside of the back door. Would happily stay again !

"Nothing special."

3
23/03/2016

Food was not good, at all, in the restaurant. It's like the chef is overthinking the dishes and adding odd combinations. The bar manager was awesome. She found us what we were wanting to drink. We were part of a group. The dinner served for the group was terrible! We had upgraded to an executive room, thankfully, but it was average, although it was clean. Parking was a nightmare! No lift, so pack light.

"Slightly disappointing"

3
23/03/2016

We booked this through Groupon for an overnight stay and were a little disappointed. The room was clean and tidy although there wasn't enough hot water for a bath. We had the evening meal which was ok although they seem to be trying a little too hard with the nouvelle cuisine. The service was good and the staff friendly and we didn't have any issues parking. Breakfast, on the other hand, was very good. The afternoon tea was pretty awful with no sandwiches and lots of high sugar sweets and slightly stale scones. The service was crummy; perhaps they knew we had booked through Groupon? The next table seemed to have a rather more acceptable service and food.

"parking chaos"

3
19/03/2016

We have stayed at this hotel on many occasions before flying out from Birmingham airport. The last few occasions there has been nowhere for us to park which seems ridiculous as it is advertised on many sites for airport park and stay. We recently stayed and were asked by the receptionist if we could get up earlier before leaving for the airport to find somewhere to park, considering a taxi had just been booked for 4am this would mean getting up at 3am!! Complete chaos!!!

"Crufts"

5
15/03/2016

Excellent place to stay for visiting the NEC. The reception staff were very helpful when I booked in, and changed my allocated room as the original was on the second floor, with no lift, & I had 2 dogs with me. All the staff were helpful & friendly.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks so much for your lovely review. We always aim to be hospitable to our human as well as furry guests! I am sorry we didnt know you were bringing your dogs as we would normally allocate ground floor rooms, but I am pleased that the team looked after you all. Look forward to welcoming you back very soon

"Wonderful stay"

5
14/03/2016

I stayed as part of a large group during the Crufts weekend and I could not say a bad word about our stay! We were upgraded to an executive room which was pristine throughout. Our evening meal was delicious, portion size was great. The breakfast was nothing short of outstanding! What a huge selection of delicious hot and cold food. We had planned a hen party for one of our group which was really noisy, the reception staff kindly let us use part of the foyer so as not to disturb other guests. I could not recommended the hotel enough. Thank you for making our stay so special!

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
It was a pleasure to be able to host your special weekend, focussed I know around our proximity to the NEC, but with such a fun evening theme too. Do let us know if we can re book rooms for next year's Crufts! Dates are out already

"Crufts 2016"

4
14/03/2016

A group of us stayed here for crufts 2016. There were approx 25 of us. We preordered our dinner which still took time to arrive and it was cold. Dessert arrived and it was cold also. for such a big hotel, they should be used to catering for big numbers at any one time. Cannot fault the staff. They were great. Esp Simon at the front desk! I'm glad he liked the cupcake!! The rooms were spacious but not what I expected when booking superior. Was thinking of something a little more grand but again couldn't complain, they were clean and comfortable. It would deff be a hotel we would think about using for crufts again next year.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks Sarah for your honest review. I am sorry that we didnt get it quite right, but we do need your feedback to improve all the time. We would love to see you next year... Less than 365 days to go now!

"Excellent stay from beginning to end"

5
14/03/2016

Not sure why you'd review this place badly, I've stayed in numerous Best Westerns, they're always pretty good and this one is no exception. We were staying a couple of nights whilst attending Crufts, Friday and Saturday night. It has a great frontage, impressive looking and it's in a nice little area, good start. On arrival served promptly and processed without any fuss, second floor room. No lift but that's not the end of the world, you get to admire the impressive chandelier on your way up the stairs! Great room, a nice size, spotlessly clean, big TV, free wifi and everything worked ... all you want from a hotel room frankly. Shower powerful enough to remove skin ... After a pretty disastrous visit to the Bulls Head down the road for our Friday evening meal (avoid this place, trust me ... It's awful) we decided to eat in the InnKeepers lodge bar and grill attached to the hotel on the Saturday night. Reasonably priced simple grub and service faultless. Spot on. We look forward to staying here next year when Crufts is on again!

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for such a lovely review. We do have a lift in the part of the hotel which isn't listed and always try to take account of guest's mobility requirements when allocating rooms and with half the rooms there we do normally manage to jiggle the bookings. We would love to welcome you back next year and to beat that feedback.

"Great location to the NEC with fabulous surroundings"

4
14/03/2016

We chose this hotel as we were visiting the NEC and needed somewhere close for 24 people to stay in the same place. The outlook of the hotel is very impressive and the reception staff were very welcoming. The rooms were very comfortable with a big television and everything in the room that you could need in a hotel room. The only downfall was the service at dinner time. We had pre-ordered our meals to make things easier but a lot of the people felt their meal was below standard due to it being cold or not cooked to their desire (steaks over done) There is a lovely atmosphere around the hotel and we would definitely be staying there again.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your feedback, I am delighted that in the main you found so many positive things to comment on, but of course disappointed that your meal wasnt up to scratch. For a large party we would normally propose a slightly different menu, and will make a note to do that if we are lucky enough to welcome you all back

"Not the best"

3
14/03/2016

We held my mum's 50th birthday party here. The event manager that assisted us was very helpful and friendly. However, the room and catering was quite pricey for what it was. With regards to staying here, the rooms are also quite pricey for what they are and are in need of modernization. Wouldn't rush back in a hurry.

"lovely hotel"

5
14/03/2016

our room was lovely very comfortable could not fault it. staff all very nice food was amazing , we had a very relaxing stay there after spending many hours at crufts , also dog friendly which is a big plus or me .would stay there again .

"Fabulous Hotel"

5
13/03/2016

Cannot fault this hotel, right from the start, very friendly check in staff, comfortable room, very clean, great nights sleep in a very comfy bed. The restaurant served excellent food and the service was second to none, very impressed with it all, highly recommend.

"Overall nice hotel with some minor niggles"

4
13/03/2016

The rooms are clean and spacious, the staff are helpful and smart and the food is good. The car parking spaces are very tight, especially if you have a larger vehicle (estate car or larger). Houston's Grill was very busy the night we ate there. Long delay for food to arrive but it was really tasty when it did come.

"Not the greatest of Best Western "

2
13/03/2016

Booked this hotel for valentines weekend. Upon arriving there was no one on the front desk and had to wait a few minutes. Then after you climb some very glamorous looking stairs you get to the top and walk into 1972. Off along a very long corridor, lots of twists and turns and doors. Which you kind of expect if you book a basic room. But because I booked a superior room I expected a little less of a walk. Into the room, where the carpet was separated from the edges of room. I was feeling a little parched from the long walk. But I had to hunt high and low for the tea and coffee making facilities as nothing was explained or any direction given. The American grill restaurant was a good touch however. Fish and chips seemed to be a popular choice and I always opt for a burger, of which mine was well cooked with a nice amount of pink in the middle so it wasn't over cooked. Back in the room, went to relax to find only one dressing gown had been hung up. Quick call to reception to get another one!! Breakfast in the morning wasn't a great experience, broken coffee machines leaving a que of 15 people. Empty fruit juice dispensers and was given a dodgy look and asked why, when I asked if I could have an avocado!! All in all was expecting a better experience for the money I spent. Don't let the photography of the outside fool you, it isn't surrounded by green fields.

"attending crufts 2016"

5
12/03/2016

cannot complain about anything great location staff excellent room very large and spacious. great breakfast and good location for the motorway . will be returning later this year so hope the standards will still be high.

"Very disappointing"

2
11/03/2016

It helps to sleep. That's why I overnighted the day before Crufts. That's why I paid well over £100. It was going to be a long long day. Room 202 was directly next to a humongous venting chimney. Now I am not an insomniac or light sleeper, but after lying awake for 4 hours at the sound of what appeared to be a Jumbo taking off outside the room I rang down. We can't move you and we can't turn it off I was told. At four a.m. I managed to sleep till my alarm went off at 5.30. On speaking with the duty manager I was promised some money off my bill but two days later I have heard nothing. Mytrip to Crufts was effectively ruined ... this absolutely needs looking at and the room drastically reduced In price . I await management comments and resolution for my ruined night.

"Lovely Hotel"

5
10/03/2016

Stayed here for a business trip/conference. The hotel is lovely, very clean and well laid out. The rooms are spacious and equipped with all you need. Wifi was good in the room although some areas of the hotel struggle to get signal. We ate in the Houston Bar and the food was good, typical bar food. Staff were friendly and helpful. Conference facilities were excellent.

"Great place to stay and relax in great surroundings"

5
07/03/2016

This hotel is as big on a warm welcome, offering great service and food to back up my initial statement all within lovely well kept surroundings and excellent access to the Birmingham N.E.C. Solihull, Warwick and the surrounding area. Fantastic for a short break like ours. Mick Ferguson

"Restaurant management"

5
04/03/2016

Have stayed here a few times before, and then came here for a meal for 8 guests. Ate in the regency restaurant for a change. Started off well, busy ish but not too busy so you felt uncomfortable. Great menu selection (only suggestion is that the hotel provides more vegetarian option - one of my guest had no choice by to have the Mac and truffle pie, and although it was very nice it wasn't what she fancied) Service great, was only two girls working (which we thought was outrageous considering there was atleAst 30 people in) and we were mainly looked after by Natalie. Very bubbly and lively girl. Throughout the night a table of 14 arrived and they were rather rude and loud. Foul language coming out of their mouths was appalling so we asked Natalie if we could speak to the manager. No less than a minute later the other female working came over and introduced herself as Sian. She explained that we wasn't the manager but she was the shift leader and was more than happy to assist with our complaint of the noise. Within a few minutes she got Natalie to relay another table for us on the other side of the restaurant and then kindly went and asked the loud table to keep the noise down. She moved all of our drinks and coats for us. She even helped my 96 year old nan walk to the table! And she is slow and it probably wasted a lot of time when Sian probably had a lot to be getting on with (because there was only 2 of them working) There was no fuss, no drama, she instantly dealt with the issue professionally and effectively. We felt like nothing was too much trouble for Sian and throughout the night she was there checking everything and ensuring we were happy. Why this young girl isn't the manager or atleast a supervisor is beyond me. Shift leader hardly feels like a role that's worth anything these days. After the meal 2 of us then went to the bar and grill for a drink where we met a young gentlemen, who had no name badge. However during conversation with him we found out lost his badge that day in the washing machine and that his name was Logan. Bit rough round the edges and a Very shy chap but he was very focused on what he was doing and very polite. Kept up the customer service and made conversation whilst still cleaning and doing the job. I feel like with a bit of confidence he would be fantastic. I love this hotel and will 100% return again!

"Pleasant place, pleasant stay."

5
03/03/2016

I have stayed here a number of times over the ladt 6 months and have been impressed by the level of service from the staff. Front desk are helpful and efficient. Food in the bar is reasonable but generic average beer. The rooms are large enough and clean. I have always had a good night's sleep.

"Not really "superb" or "plus""

4
02/03/2016

It's close to the NEC. It's in a busy business area. It's close to the motorways. Which is why I think they don't try harder. It could be superb - the rooms are big and clean, the beds are comfortable, it has a restaurant and a bar - but something is not quite right. Setting up for breakfast while people are finishing their evening meals. In a mostly empty restaurant, taking people to tables that have not been fully set. Dry overcooked food that fails to live up to the menu promise. Undrinkably weak breakfast coffee. Super narrow car park spaces (so you can't open your door). A strange humming noise all night in the room at the level that just prevents sleep. And reception staff that can't be bothered to ask how your stay was. But I guess if you are full due to where you are then why bother going the extra mile.

"Really very nice "

5
29/02/2016

Attending the Caravan and camping show at the NEC, we had an overnight here on the Sunday night. Spotless and smart, cheerful staff a nice big room with a massive bed! No restaurant service but small meals available in the bar. Disappointing wine list but the sharing plate was very good.

"An excellent find!"

5
25/02/2016

We booked this hotel for a weekend Valentine break & from the time we arrived everything was excellent. The staff were so friendly & helpful, the room was a little dark, with bushes almost immediately outside the window, but otherwise it was nice & warm, well decorated & big, the TV was big screen, the room was very clean & well laid out. Our meal, we chose the set meal from the gala menu, was excellent; camembert for starters, chateaubriand for mains & a lovely type of fruit brulee for dessert, all were simply delicious! We were even given a pack of question cards to keep us 'amused' over dinner. Sadly the event was not that well supported, but not the fault of the hotel. Unfortunately we had to leave early, on the Sunday morning, due to notified family health problems, but the reception staff were so understanding; we even received a refund for that night, something I was not expecting. We will definitely visit again. A chance find on the internet turned out to be a real gem!

"Poor bar service ....Business stop over near to NEC "

3
24/02/2016

7 of us stayed over at the Best Western as we were exhibiting at the packaging innovations NEC. The hotel does looking amazing from the outside. The rooms are just excellent modern very clean great shower. The first night we ate at the restaurant and the food was excellent. The biggest let down for me and my colleagues was the bar. Drinks on the first night was ok snacks was only pretzels and olives. If you order olives they take just absolutely ages as they don't come from the bar. Twice in the first night I had to ask what gad happened to our olives ....... And again on the second night. Night two again the bar...... This time it was really very busy, around 10 plus people at the bar wanting to order drinks, one bar guy trying to do his best. The other side of the bar two staff red headed girls ( who earlier where serving drinks ) where just chatting away for ages totally oblivious of the growing crowd at the bar. One of my colleagues eventually lost his temper at the very long wait at the bar and asked them if they intended to actually to any work??????, they both looked very embarrassed and one of them straight away started helping out at the bar. Loved the hotel, food, rooms, bar area needs sorting out asap as it lets down the whole experience of the the stay at the Best Western.

"Good facilities and good meal"

4
23/02/2016

Stayed here for 1 night for a business event being held at the hotel. Looks very nice on the outside and parking was nice and easy. Arrived about 8.30pm and was booked in quickly. When I arrived at my room it was a twin room with two single beds but as I had booked a King room, I called to reception to see if there were any available to swap to. The lady was very helpful and apologised for not putting me in the room I had booked and changed me to an executive King room, even meeting me half way with the room key as corridors are a little long! Room good size with nice big tv and amenities in bathroom provided. As I was staying alone I contemplated room service but decided I fancied a walk so headed to the Houston's restaurant. Was not made to feel rushed or uncomfortable with being alone as sometimes happens, food was nice and what I expected, staff were not overly attentive but it was quite late by this time. Overall, a good stay that I would recommend and stay again.

"The devil is in the details"

2
23/02/2016

No warm welcome, no information regarding breakfast facilities or location, no assistance offered with our luggage, no morning newspaper offered (we had to ask) and the non-functioning lamp in our room that we immediately notified the front desk about was not repaired or replaced during our stay

"Business Trip"

4
21/02/2016

Myself and 2 colleagues stayed at this hotel before attending a training course at Warwick University. We had an excellent meal in the a la carte restaurant, the good was very good and service excellent. The rooms were large and airy and well equipped.

"Average"

3
18/02/2016

Booked in here for two nights, very disappointed though. I thought the whole place was bordering on shabby and definitely not worth the high price we paid which didn't even include breakfast!!! Bits n the bedroom had missed being cleaned I.e. Finger marks on mirrors etc The bedroom was a massively long walk from reception which was tedious every time we needed something. The restaurant was also a huge let down, it was cold and dismal, I asked to be moved to a table with some light, it wasn't ambient, just dark. Main course was ANOTHER let down, only one choice as I am vegetarian so it was like it or lump it....so I had the macaroni pie...supposedly with cocoa in the pastry, didn't like the sound of that combination but there was nothing else I could have had. When it arrived it was pastry with Thyme not cocoa .....the taste of the thyme was sooo over powering I couldn't taste anything else. I asked the waitress who said it was cocoa, I then asked her to question the kitchen and she returned saying yes it was Thyme!!!!!! I thought the whole dining experience was pretentious and horrible and expensive too. If you are thinking of coming to this hotel.....eat out, there are three other places very nearby of similar price and fantastic food. Two good points though....the bed was very comfortable and was close to the NEC. This place is average and you can certainly get better for less money.

"Huge hotel well appointed and clean"

4
17/02/2016

I have stayed here on business twice in Feb 2016 for a total of 6 nights. This is a huge hotel and it could take quite a while to get to your room from reception, I was a little surprised that they do not have any lifts. Both times check in was very good. There is parking to the front and rear however if you park in the rear you will need a code to get out which you get from reception. There are two restaurants one fine dining and the second called Houstons is more cheap and cheerful, the menu here is limited and one evening I ordered the Chicken and chips and when I was half way through the chicken it was full of blood, when I told the waiter all he said was that the chef was 'sorry' not really good enough. My advice would be to walk half a mile down the road to the Bull where the food is a lot better. My rooms were nice and clean and on the second stay the room they gave me had a noisy air con unit and they moved me to a better room straight away. It is in a good location if you are attending the NEC or flying out of the airport. The breakfast is very good and nice and hot and plenty of choice.

"Not very impressed"

3
16/02/2016

Stayed here for the one night to celebrate Valentine's weekend. We decided to book an Executive King Size room but when we checked in the room was quite small & quite dirty, there was dust in quite a few places. The window was filthy dirty & it looks as though this was a family room as there was an adjoining door, this is not what we paid for. We went to the bar & grill for a drink & something to eat, we had barely sat down & was asked what we wanted to drink, the waitress then stood there waiting & we felt under pressure to order something as soon as we could. When our meal came this was slammed down & noticed that the couple next to us each was treated the same. There did not seen any atmosphere at all while we were there which was disappointing. We were not asked once if the meal was Ok. Breakfast the next morning we told the waitress our room number & was taken to a table right more or less at the back of the restaurant, was not asked if this was ok even though there were lots of tables closer to the front. Was then told that the coffee machine was very temperamental & if we wanted a coffee to ask but then she went, could see a lot of people trying to mess around with trying to fix it to no avail so eventually asked for a pot of coffee. The cooked breakfast had all the usual buffet style breakfast but ran out of bacon as we got there & then had to wait for this to be replenished, fried & scrambled egg were cold. When we then checked out asked the receptionist if we were stopping in an Executive Room as this seemed quite small to be told yes & if we wanted a larger room then to book a superior executive room, no apologies were given & did not ask at all if everything was ok with the stay. Quite disappointing really as we are Best Western members & never really have a problem as we like to go away at least once a month however this will definitely make us think again about booking with Best Western.

"Airport park & stay "

3
14/02/2016

Stayed here for one night before a flight from Birmingham. Hotel is simple to find with no problem finding parking. The facade of the hotel is impressive - a very attractive building. Our room was ok. We were given a disability access room with open shower - unfortunately, there was a lot of obvious hair left by the shower plug from a previous guest, which made me wonder about the hygiene level everywhere else if this had been overlooked! The room was adjoined to another room, and the adjoining door wasn't locked when we arrived - thankfully we didn't assume the hotel had done the sensible thing and locked it when the last guest checked out. We ate in the American style restaurant and the food was fine - nothing special and quite greasy but ok. Restaurant staff were very friendly and professional. All in all, a fine hotel for a quick stay, but concerns over hygiene due to hairy shower and greasy food means I'll probably opt for a different accommodation next time.

"STAY HERE IF YOU WANT YOUR CAR BROKEN INTO!"

1
14/02/2016

We had the misfortune of staying here recently and left our car for the duration of our holiday. On our return I found my car window smashed and a few items stolen from the boot, nothing of any great value, but I still had to fork out £250 for a replacement window and winder mechanism. The hotel has CCTV which picked up nothing at all and the hotel refuse to accept any liability for the damage, even though the Duty Manager admitted to me that they have a constant problem with cars being broken into. Not only was my car damaged but another car near mine had been done along with several others. Despite this the hotel still refuse to acknowledge they have a problem with crime on their premises! The staff were not very helpful at all and did not have a clue how to handle the situation. The General Manager informs me they regularly patrol the car park however the Duty Manager admitted he didn't know how long my car had been exposed to the elements for which proves these patrols are not happening! The General Manager also told me the reason the incident was missed by the CCTV is because the mast the camera was attached to had been knocked over by a customer reversing into it, but the CCTV cameras are attached to the side of the hotel, so yet again another lie to try and deflect the blame from them!! The car had been left for days with a smashed window and exposed to the elements and all the hotel offered was some gaffer tape and a bin bag to patch up the window for the 2 hour drive home in the rain! They refuse to accept any blame for the situation even though they fail to adequately protect customers against the crime problem this hotel clearly has! The hotel room itself was small and uncomfortable, not what I would expect for a supposedly 4 star hotel! I would obviously not stay here again and would advise anyone else not to do so unless you want your vehicle damaged!

"Service and Quality of food outweigh all other issues"

3
12/02/2016

I stayed here for 5 nights during Spring Fair. On arrival late Saturday i did overhear that it was first come first served when it comes to rooms. I arrived at mine to find an adjoining door which really bothers me and i understand from many other females travelling alone that it is a no-no. I can put a chain across the front door but not the adjoining door! I asked to be moved to be told no more rooms available. I really must have been last in. Having pushed the tv cabinet in front of the door i relaxed and settled in. Single bed on a 70's looking divan with what looked like a put-me-up next to it but all in all a comfortable bed for the night with a clean bathroom . I think i was in the kids room part of a family room!! I did arrive when a party was in full swing downstairs and didn't hear a thing which was appreciated. The decor in the bar and restaurant could do with a little bit of an uplift but again, the quality of food and level of service was absolutely fantastic. Breakfast was run of the mill buffet and came with the standard teapot that leaks all over the table whatever you do. I'd love to take this place and redecorate throughout but the people make it great. I'd stay again.

"Excellent Entertainmet Facilities"

5
08/02/2016

We chose to hold our daughters 21st themed party In The Cedars Suite.Meetings prior to the evening to ensure all requirements were met, gave a comforting impression that the prime importance was indeed customer satisfaction and communication was excellent and friendly at all times. The evening was a huge success . Dallas was amazing being so helpful and obliging . Buffet was superb and praised by everyone .Vibe DJ topped the night with his fabulous disco and photo booth gave amusement to all . All guests that stayed overnight thoroughly enjoyed their weekend complimenting our choice of venue, food and entertainment. Can't express our thanks enough to Lucy, Elise, Ellis on reception at arrival and all staff involved during our stay . The Hill Family ??

"Hotel and airport parking "

4
06/02/2016

Great hotel,room really comfortable with large TV. Staff lovely and the food was excellent. Convenient for airport parking and the price we paid included a taxi to and from the airport. Would definitely stay here if I was using the Nec or airport. The hotel facilities are great and was impressed with the cleanliness especially the toilets.

"Nice hotel"

4
06/02/2016

stayed for one night on business, very large hotel, nice rooms, good food, poor wifi and even worse phone signal (vodafone), Comfy rooms, very large flat screen TV, Nice evening meal in the american style restaurant, and a very good breakfast to leave.

"OK but unexciting"

3
05/02/2016

The rooms are good but there are too many irritating bits about the rest of the hotel. In no particular order: - expect long and badly signposted walks to your room - the parking is very busy and badly laid out - breakfast is not great and certainly not up to European 4star standard - bar is low in style and atmosphere But the wifi works well, location is convenient and access to Birmingham airport is good

"Perfect getaway"

5
01/02/2016

This hotel raises the bar for other best Western Plus hotels in the UK when it comes to hospitality and good service. You get a very warm welcome at the time of check in ELLIE get full marks for that,the team at the Grill are friendly and prompt with the service. The GM Lucy Talbot walks the extra mile in doing all what it takes to full fill all almost every request ( with in reason to accommodate the guests....experienced this first hand. Breakfast was the next best thing that happened for us on the start of the day (Monday Blues) KRISTINA was brilliant with her service, made sure it was a fine dining experience in the morning.....what can I say.... THANX very much

"Lovely Hotel, fine dining at it's best"

5
31/01/2016

Stayed for one night & ate in the restaurant & enjoyed the fine dining, the deserts were lovely. Room was very good, nice & clean & large flat screen TV. Staff were attentive & very polite & the breakfast was great & large.

"Brilliant!"

5
30/01/2016

This was our fourth time here for overnight stay, parking and taxi to and from Birmingham airport. Can't fault it. Check in is swift and professional,staff are always polite and friendly, the rooms are always comfortable. Houstons food suits us. The taxi service is always reliable. What more can you say? I think maybe an important point is that we're not treated as 'second class citizens', just because we're there for only one night and our car is there longer than us. All in all it has always been a great experience for us and we've recommended it to several friends.

"Excellent deal"

4
27/01/2016

Decided to grab a night away and really enjoyed ourselves. Excellent deal with afternoon tea, glass of prosecco, dinner & full breakfast included. Food was very good. We were given a very comfortable room away from wedding party that was taking place. Had a slight issue, as I left something behind when we left - the management were really helpful and the item was posted back to me.

"GREAT FOR OVERNIGHT STAY/PARKING"

4
21/01/2016

Stayed for 1 night prior to am flight. Hotel service first class----meal in Houstons ok--Bedroom excellent Taxi Service to/from airport on time and efficient Would definitely use this Hotel @ Parking Service again if travellinf from B'ham

"Could not fault it."

5
20/01/2016

This is an excellent hotel if you are a traveller to and from Birmingham Airport. Smooth check in, warm comfortable room, good standard of food at a reasonable price, 7 days car parking and a taxi to and from tha airport. What more would you want at a price that was VERY reasonable. Would definitely stay again.

"Good airport hotel"

5
19/01/2016

Stayed for one night prior to an early start for our holiady. Rooms well kept comfortable and clean. The car stayed at the hotel and they arranged a taxi to and from the airport both ways went without a hitch. The food was excellent we were surprised that the choice of menu had changed from that advertised on the website. All in all we would use the hotel again.

"FREEEEEZING !"

2
19/01/2016

This is a lovely hotel by anyone's standards but my personal experience means I can't rate it as highly as I would like. I checked in (quick and easy) and then headed to my room, it was freezing cold. When it's -2 outside I would have expected the hotel to ensure the room was warm. I set the thermostat on the heating and headed for a meal. On my return the room was still freezing. A call to reception brought me a space heater and an explanation that a couple of rooms had problems with the heating and it would be looked at. The heater didn't really heat the room sufficiently and on returning to the room after a full day out the heating hadn't been repaired and despite the space heater being on all day the room is still cold. I really shouldn't be paying this much money to sit with a coat on ! Despite the cold, the room is very nice, spacious and clean (apart from the woman's lipstick I found under the desk on arrival). A large flat screen TV, plenty of storage and a very comfy bed. I had 2 meals in the bar and the food and service was top quality. There is wifi in the room and all over the hotel but this was poor and connections kept dropping out, I ended up tethering to my phone to get any work done. So in summary if the room had been warm and they had bothered to fix the heating after I reported it, this would have been a 5* review but leaving guests cold leaves me little option but to report this visit a disappointing one.

"Reliable Comfort and Relaxation"

5
19/01/2016

Very clean and comfortable with a good, individually cooked, breakfast and close to the airport and NEC - all in a quiet location. I will visit frequently to and from the airport but recommend it also for the NEC and for the local golfing.

"Nice but dated"

3
19/01/2016

Looks impressive from the outside. Fabulous building. No staff on reception when we arrived but eventually she heard us and came from the back office. Not a particularly warm welcome - no smile. Our room was located on the 1st floor through a rabbit warren of corridors. Occasional chairs along the way to rest which were shabby and spoilt the feel of the hotel. Didn't see a lift but there may have been one. The room was large with a nice view onto the back courtyard but viewed through grubby net curtains with a cigarette burn in them. The furniture was very dated. No tea or coffee making facilities AT ALL (which we should have checked as we do like our tea) and it was 2.85 each in the restaurant. The bed was 2 singles pushed together with a topper but very comfortable. Pillows were nice and soft and comfy. Flat screen TV. Air heating which wasn't brilliant given it was 1 degree. The bathroom was big and modernised with a great power shower over the bath. Lots of hot water and clean. Breakfast was not included in the price and was 10.00 per person(!) which we thought was a bit excessive as I only ever have cereal and toast. We didn't use the restaurant as we felt the prices were a little expensive so we went to the local Toby and had a fab meal for half the price. Good location for the NEC. Wouldnt stay again because of the lack of tea and coffee making facilities and the expensive breakfast. An OK hotel with delusions of grandeur without the grandeur.

"Christmas Eve before a Caribbean Cruise"

5
14/01/2016

We spent a great night at Manor Hotel before going on a super cruise for Christmas and New Year. The hotel was as before very welcoming and was a great place for a super dinner before flying from Birmingham. Eve on Christmas Day morning. The staff were generous and helpful to two exited travellers away from home on the Holiday weekend. Our room was immaculate and there was plenty of room for our luggage. Transport to from the airport was also included in their Park and Fly package.

"Excellent Stay"

4
13/01/2016

Stayed overnight here last weekend for a family celebration and couldn't fault it. Room was lovely and warm - very clean and well stocked with teas, coffees etc. Bathroom had good selection of toiletries and lots of fresh towels. Many thanks to Housekeeping Manager Kieran Beirne and his staff - it was really excellent. Breakfast was also excellent, freshly cooked with as much or as little as you wanted. All staff were attentive and friendly. The only negative is the hotel could really do with a pool, even so I would certainly stay here again.

"I'm Still Hungry!!"

3
11/01/2016

I went for a meal to this establishment with friends and found that there was indeed a mixed bag. The entrance to the restaurant was on a notice but the entrance had a very bumpy slope and no handrails. I am disabled and so it was a very fraught entrance, not helped by the member of staff stating that there was a ramp at the main entrance, talking to me as if I know the layout of the place. There was only one disabled car parking bay near to this entrance which was already taken. Not a good start. The maitre D was a very accommodating young lady who showed us to the table as there was a funeral gathering in the pre meal bar so this was out of action. She was very friendly and made sure everything was OK for us. I went to use their disabled toilet facilities later, and found them well lit, new, clean and overall very very good. Well done there!! The meal was ordered along with drinks and they all got served by a very pleasant and attentive staff. Best Western has really good staff, keep this up team!! The meal was well cooked, and presented well, BUT....it wouldn't have fed a 5 year old!! When you pay £35 each for a 3 course meal I do expect a little more food, even if it's additional vegetables or the potato. Sorry Chef but this was not a full meal but a sampler. The dessert was of a reasonable size, but the starters and main....very very small. I won't be gracing this restaurant again until I know the size of meal is to increase. Overall the experience was made good by the staff, and the general pleasantness of the restaurant, but not the content.

"Great Evening "

5
10/01/2016

Held a family engagement evening at The Manor Hotel. The night was perfect. Great staff, great room!! Thank you to everyone, especially the Chefs, the food was really really good, it went down so well everybody throughly enjoyed it. Thank you to the service team and the bar team!!

"Lovely stay"

4
06/01/2016

We stayed in room 124. The room itself was nice but the bathroom was for a disabled person which neither myself or husband are. The hotel was very quiet so why they put us in that room I don't understand. The breakfast as usual was excellent, really good choice and all good quality food. Will definitely stay again but will make sure when booking in it is not a disabled room.

"A great weekend break"

5
05/01/2016

This hotel gave us a relaxing weekend together. Only about 20 minutes from Birmingham we spent Saturday night at the Grand Central / Bullring shopping complex then returned to a comfortable bed in a quiet hotel. The traditional decor makes staying here feel like a holiday rather than a business trip to a bland hotel. In the morning we were surprised by the most delicious hotel breakfast we've eaten in ages. A large selection of hot and cold food, well cooked and very tasty, easily matching the breakfast in more expensive hotels. Service from staff throughout the hotel was excellent and would definitely stay again.

"Excellence again...."

4
05/01/2016

Came to the Manor for their All Inclusive New Years eve bash.This was the 2nd year running for us and i didn't think it could be better than last year...but it did.For the money you pay it is unbelievably good.Plenty of variation of drinks for all tastes (1664 in bottles..my favourite ) from beers to spirits and wine,along with a lovely hog roast,with wedges salad etc.Some of the people there wer moaning initially about one drink per person....my god grow up you morons.This was qucikly changed to,two per person.Very quick and efficient bar service by very friendly and professional bar staff

"Black Tie New Year's Eve, Dinner and Dance"

5
04/01/2016

We booked a table for a New Year's Eve Dinner and Dance, with overnight stay. The dining room looked stunning when we entered for our Dinner Dance, the meal was excellent, and hot when served, and as the hotel were catering for around a hundred and fifty people, I was impressed with the service. The band and disco kept us dancing until the early hours, and all of our party commented on how good they were. The room for our overnight stay could not be faulted, and was very comfortable. I have requested information for next New Year's Eve.

"Lovely exterior"

3
01/01/2016

Lovely setting and appearance. Very nice location. Price of drinks were very expensive. Only a diner serving bar food - no restaurant. Generally most staff were friendly. Unfortunately the hotel lacks atmosphere.

"Relaxing Christmas"

4
31/12/2015

We stayed at the Manor for four nights over Christmas 2015. I had asked for a ground floor room because my husband has mobility problems. We were allocated a room in the Princess Wing - very pleasant, clean, very comfortable bed and with everything we needed. Unfortunately on Christmas morning, there was a major problem with the washbasin drainage in the bathroom, but the problem was taken care of in a calm and efficient manner, and our belongings were transferred to another room while we were having breakfast. This room was on the first floor of the same wing - fortunately there is a lift. We hardly left the hotel as our prime reason for going away was to relax and we were able to do just that. We went to midnight mass at the local Parish Church and on our return there was hot chocolate and mince pies waiting for us. The meals were what we would have expected and the breakfast selection was excellent. All the staff we encountered, from reception to restaurant/bar staff to housekeeping staff were pleasant and helpful and we felt looked after. We are considering a return visit next Christmas.

"Exceptional - Best Christmas break we've had"

5
27/12/2015

We booked thru super breaks and had room 220 an executive upgrade. On arrival we noted the very high standard of cleanliness - always an impressive start, and we weren't disappointed. From beginning to end the whole stay was excellent - in particular the organisation of the main meals - xmas eve dinner / xmas day lunch and boxing day dinner was impeccable. All of the staff were very friendly and helpful and hats off to the kitchen team - flawless performance at the busiest time of the year - this is one is a 'keeper' and deserves a return visit

"Christmas 2015"

5
26/12/2015

We had a wonderful Christmas lunch and stay at the Manor Hotel and would like to not let such an occasion go by without making official recogntion of this. The restaurant looked festive but elegant, the staff were unfailingly obliging and the meal, delicious. Throughout the evening, when most people expect to be at home with their families, staff on duty continued to be courteos and helpful. May we commend senior staff and particularly your manager who has the task of overall responsibilty.

"Clean, spacious and good value room"

5
18/12/2015

I stayed at this hotel with some work friends after our Christmas party, and was very happy with my stay. Our party was at the Heart of England Conference Centre, and this was about a 10 min taxi ride away. My room was spacious and clean, and had a comfy bed and a big television. I slept well and didn't hear any noise from the adjoining rooms. I heard a bit of noise from the corridor when people came in late, but it didn't go on for long and wasn't a problem. There was plenty of space, and the room had a small table and chairs as well as a chair at the desk with a large mirror on the wall. The staff were all very friendly and helpful. Breakfast was a buffet, with a good selection of hot food and pastries. My only gripe was that the shower in my room wasn't very powerful, but it wasn't really a problem and my other friend's was fine so may be just a one off. I would happily stay here again.

"Service with a smile"

5
16/12/2015

Friendly smiling helpful staff a credit to the hotel. Even being part of a corporate booking made to feel very welcome. Lovely room. Comfortable bed. Everything you need to hand. Ample parking. Very handy for NEC

"Felt a little let down."

4
15/12/2015

Stayed one night on business and found the rooms about "par for the course" nothing over special. My evening was spent in the bar area having a large fish and chip supper. The starter of prawns, I found somewhat tasteless, but the mains, delicious. I couldn't put my finger on the problem, but there was an incessant low noise all night (not unlike a distant generator). Tried the heating, the air-con, the bathroom extractor all to no avail. The breakfast was good, hot and massively varied.

"Excellent airport parking deal"

5
13/12/2015

Just had one night stay in hotel with 15nights parking, taxi transfers to the airport included. Very reasonable price -better than any of the on-airport options. Hotel is clean, car park spacy and feels safe. Houstons grill brilliant for a meal - staff fantastic. Great start to the holiday - and the taxi to the airport was a Mercedes S class! Pick-up on arrival efficient. Wouldn`t hesitate to use again

"Super Service!"

5
12/12/2015

Our last stay was less than perfect but the hotel offered us an upgraded room and we decided to give them a second chance. So glad we did, the room was very nice and we had a superb meal in the Houston restaurant thanks to Sian who was so friendly and professional and ably assisted by Rachel and Kristina. They could not have been more helpful and the food was excellent!

"A great place to stay for the NEC"

4
07/12/2015

The hotel is well presented and good value for money. The room was spacious, clean and well maintained. Be advised, the bathroom floors are tiled and can be very slippery. Breakfast was good quality only let down by cheap weak coffee, but that is personal preference of mine. The NEC is only 15 minutes away. There is ample parking and the location is quite. We ate our evening meal at the nearby Bull public house which was lovely. The only thing which spoilt our trip was a traveller wedding at the hotel which was allowed to continue until 3.30am which ruined our nights sleep. I wouldn't hesitate to stay there again but I would check for weddings!

"Nice comfortable and classy hotel"

4
01/12/2015

Stayed here one night on business. Hotel is in small village of Meriden and really handy for the NEC and the general area. The reception is freindly and welcoming and all went through with ease. The rooms are comfortable and of a good size. The bathroom was modern and had a bath. All was clean and tidy and there was a large tv with all freeview. Only real criticism of the hotel is the WiFi, in my room it was intermittent and sometimes hard to connect, it really needs sorting. I ate in the restaurant here. It's a banqueting room so wasdifficult to get an atmosphere, it's a little farcical because everyone goes to. The far end so the waiters end up having to walk 20 or so metres to you. On the subject of the waiters they are a little too subservient in a Basil Faulty kind of way, yes sir, please sir no sir, of course sir kind of way. I had the lamb which was good if a little overpriced. I think it was more like banquet standard than restaurant, hard to say what it was about it, perhaps a little too ordered on the plate. Overall a good place to stay if you are visiting the NEC and I would say good value for the standard if you get it under £100 as I did.

"Lovely Superb Hotel "

5
29/11/2015

We stopped here again for another stay , the customer service and facilities were top class . The staff were very pleasant nothing was too much trouble . The Houston's restaurant food and and service was excellent . Would recommend this hotel and we will defiantly use again . Local to the NEC airport and golf courses . Great Location and views

"Probably best sleep I have had in a UK hotel"

4
28/11/2015

Business took me to Solihull/Birmingham. Best Wester Manor turned out to be perfectly located for my meetings. From the moment you step in you feel friendliness in the nice manor house. Spend some time working in the room. Nice room, good facilities, well functioning WIFI - did the job nicely. Had dinner with some business associates in the Hudson grill in the hotel - remember to reserve. It is difficult to get a table if the hotel is full. I have the best sleep I can remember in a hotel in UK. Good beds, very quiet location and a pleasant temperature - I will come back again just because of that. Good breakfast, fast service and no waiting time. Good quality and excelent value for money.

"Tiny Carpark And Horrid Staff"

1
26/11/2015

Start with the good its a beautiful hotel with a nasty council estate next door. The car park is tiny with very narrow parking spaces this meant that my large car was pranged in night :-(. I then went to my room which was a very long walk from reception and as I had paid to upgrade to there top room I was expecting space and comfort but sadly I was very mistaken. The room and bathroom where very small and dated. The bed was very hard and I did not get much sleep. I had also paid extra for breakfast and this was completely inedible. To top everything off I accidently left an expensive item in my room by mistake so called the hotel 30min after my departure. I was told they would call me back which never happened so I drove all the way back to the hotel only to be told that someone was now staying in the room so they would not check and would call me the next day. again this did not happen. I then got a call nearly 2 weeks later saying it was not there and no one has seen it. as I new exactly where it was and told them this it means someone at the hotel stole it from my room but would not do anything about it.

"Wedding Weekend"

5
23/11/2015

Our son and new daughter in law's Wedding was held in the Hotel at the start of November 2015 in the Regency Suite. For the most part, the majority of the Wedding Party arrived on the Friday and left on the Sunday. What a wonderful time we all had! Check in was quick and painless; we had a large room which was fully furnished and met our needs. The Restaurant easily accommodated a large group on the Friday night. We were also pleasantly surprised at the reasonable prices applied at the bar throughout the weekend. The breakfast on Saturday morning was a little hit and miss with the younger staff being issued instructions to clear tables and refresh bread, tea sachets etc. However, once Dallas the Event Coordinator arrived on Saturday everything went like clockwork! He was visible and on hand throughout the day and he made sure that the Wedding Party and guests were content. Little things like the fanfare of popping corks when the toast bottles were opened, to checking and advising as the day progressed. The Wedding was a lovely event, made even more memorable by the pleasant environment and organised approach of the team on hand - well done to all!

"OK. Clean hotel with friendly staff, did the job!"

3
18/11/2015

We stayed here at the end of September 2015 as we were attending an event at the NEC. As far as distance to and from hotel to the NEC, it was great. Maybe around a 10-15 minute drive. The initial drive up to the hotel was nice, the building itself was pretty but the car park was fairly small (there is a front and back carpark). It is not actually in Birmingham but in a place called Meriden which other than than the teeny tiny village which had a fish and chip shop, a small Spar and Co-Op, had nothing to see at all. We drove for miles for a decent shop or restaurant and ended up in countryside with no signal and had to turn back. Local pubs on the way didn't have any idea where the nearest supermarket was, so I have no clue where people actually shop in this place! The hotel was OK inside, was a little dated but the bathroom was beautiful. A few minor picks, the plug in the bath didn't hold water in and two of the lights in the room didn't work. But as a place to rest and sleep, the room was fine. Breakfast on a morning was expensive. We didn't realise it would be as pricey as it was and £30 for us both, for a full English breakfast which wasn't that nice but due to lack of places to eat in the area, we were hungry so paid the bill. So I would definitely not make the same mistake and recommend enquiring first on breakfast prices! Overall, was an OK stay. It was convenient to NEC with a fairly decent price but if we were ever back in Birmingham area I think I would spend a little more and look elsewhere.

"Excellent Throughout."

5
17/11/2015

I stayed at this hotel for five nights while on business at the NEC, and found it to be excellent. The room allocated to me was very quite, even on the Saturday night when a wedding party was at the hotel. The room was spacious and well equipped, wit a most comfortable bed. The bathroom was of good size with a bath with shower overhead. The shower had really good pressure and temperature control.... something I really appreciate. The room cleaning ladies did a magnificent job throughout my stay. The restaurant provided a wide selection of interest and well presented dishes, and service was prompt. Unlike many hotels with a buffet breakfast, there is a selection of hot items that were both hot and very fresh. No dried up food here !. For the more healthy eaters there is a a good selection of fresh fruit, muffins, and croissants etc. The bar area is pleasant, and the only thing missing is the availability of a proper "real ale" on draught. It would have been wonderful If they served this.... just an observation, not a complaint. All in all, I had a great stay in a good hotel, staffed by kind and helpful people.

"Great hotel and location"

5
17/11/2015

All staff seemed young; i'm obviously getting old! That said they were all extremely competent friendly and welcoming Breakfast was varied, fresh and wonderful Rooms were clean cosy and so comfortable Well located for the NEC; about 10-15 mins drive

"Friendly staff"

4
15/11/2015

We ended up heading to Houstons restaurant which is part of the Manor Hotel after been let down by the Meriden Spice restaurant, it was getting quite late on Saturday evening and we were worried we wouldnt be able to get anything to eat, we neednt have worried, the lady behind the bar was very friendly and welcoming and showed us to a table, the menu was limited but had good choices on offer, I went for the veggie bean burger which was delicious, my husband went for rump steak. Which he said was slightly underdone for his liking (he'd asked for medium to well done) but it was still quite pink. Needless to say he said it was OK. Nice surroundings and good food and drink with friendly attentive staff.

"Wedding to remember "

5
15/11/2015

This is a week late but thanks to the staff at the Manor its something I must do. So last week we had a family wedding that I was best man for. Family & friends list was big with some flying in so it was a weekend gathering. Groom & I arrived Friday to drop things off. This was my first time at the hotel with first impression very good. We met Dallas who is one of the most helpful people you need if holding your wedding. From start to finish Dallas was there making sure the hole wedding run smoothly with out any worry to the Bride & Groom. For this I personal like to thank him. He might say it's his job but he deserves a pat on the back so I'm putting this review so if you not sure what to expect hopefully this will help you choose. We booked in the Houston bar & grill the night before. I highly recommend booking a table. The was a staff member Rachel working the day time who is extremely helpful and will look after you well, as they all do but she was one of them who stands out. 19 of us sat down that night. So we did not give Chef a heart attack we put our orders in separately also it helped splitting the bill. I found the food hot plus at a good standard considering the restaurant was full. I had starter, main, two side dishes, desert & 2 beers coming in at £35 for the quality of food, service and hotel I was shocked easily to say I'm coming back. Day of the wedding Breakfast was ok if I could find any faults with it coffee/tea pots that did not spill over the table cloths. It offered continental & cooked breakfast you just helped yourselves. Tea coffee was bought to your table on request. Nothing troubled the staff happy to help. The wedding Hopefully you take a look at pictures it went smoothly with massive work from Dallas & his team Quick turnaround for meal & speeches Again the wedding food was outstanding not small portion that's leaving you still feeling hungry. Soup, roast beef, chocolate moose. We had short gap while the room was turnaround for evening party. The waitresses who was manning the bar all day was excellence as well making sure everyone was happy. I highly recommend this place we are booking our next event here it's that good. Thanks for reading it hope it helps

"Very basic hotel adequate for one night"

3
13/11/2015

Although staff were relatively attentive the hotel itself was very disappointing. Room was musty, high speed wifi was NOT. 3.07 down and 0.73 up. Breakfast dried up and ordinary and no juice. Usual dripping coffee jug. AND the music (Heart radio) could not have been louder at Breakfast.

"Very Old Building and messy Organization!"

3
11/11/2015

Confirmed reservation not found on Check-in? 3 Floor Building no lift; Internet so slow cannot even open any web page... Decent room and Breakfast but room difficult to be reach even more difficult if you carry luggage..