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Best Western Plus Birmingham NEC Meriden Manor Hotel, Solihull

Main Road, CV7 7NH, Solihull, Great Britain - See on a map
Best Western Plus Birmingham NEC Meriden Manor Hotel - manor hotel meriden grounds and hotels The Best Western Plus Birmingham NEC Meriden Manor Hotel is ideally located in the center of Solihull. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Birmingham NEC Meriden Manor Hotel is a luxury hotel near Birmingham where excellence comes as standard. Set in the heart of the English countryside, yet just minutes away from Birmingham International Airport, you can access some of England's top tourist attractions, thanks to great travel links. This family-managed, pet-friendly hotel manor house offers wonderful accommodation for both business and pleasure. Set behind an elegant Georgian facade, the hotel is full to the brim with heritage and character. 112 stylish well-appointed bedrooms means there's plenty of charm and choice for those here to make use of our extensive facilities for hosting corporate events, banquets and weddings. Due to its location, it’s convenient not just for Birmingham and the many events at the NEC, but an excellent hotel near Coventry and the South Midlands too. Here you’ll find some more great attractions, like the Ricoh Arena for sporting and music events or Warwick Castle with its mediaeval-themed amusements. If you feel like a day out for some retail therapy, it’s equally close to both Solihull Touchwood Shopping Centre and Coventry city center. When you return, you can enjoy an acclaimed dining experience in our two AA Rosette award-winning restaurant at this lovely hotel near Birmingham. With the M6, M5 and M40 mere minutes away, you’ll be at the center of everything when you stay at the Best Western Plus Birmingham NEC Meriden Manor Hotel.

Best Western Plus

Birmingham NEC Meriden Manor Hotel




Hotel advantages

  • Restaurant
  • Air conditioning
    Air conditioning
  • Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2021
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based on 1792 guest reviews
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Sleep Quality

"Pretty good."

User 10/06/2021

Stayed here on a bussiness trip for 2 nights, on arrival there was a small hiccup with pre payment which was quickly and easily sorted. The room.... I feel the hotel may be in the process of improvement and generally was clean and well presented, the room however wasn't covered by WiFi and the signal in general was poor (Vodafone), bed was clean and comfy, water one day stayed at the set temperature and on the second day fluctuated. Breakfast didn't seem the highest quality for the price however was cooked well and tasted fine. Dinner was also good, as we were on a package deal we had a limited menu, the starters where a bit niche, something for everyone in the mains and pudding was pretty nice too (both evenings). Service was great mainly from Jennifer who was very friendly and efficient, if she was busy the gentleman behind the bar popped over to help out, great teamwork. Overall a good experience, better WiFi coverage and water stability would put the score up that last little bit.

"Restaurant experience."

Z8232XWians, Weston super Mare, United Kingdom 19/05/2021

I have stayed at this hotel many times through business and never experienced the restaurant due to the restrictions. As it is now open again, I thought I would give it a go. After waiting some time to be seated I was shown to my table, expecting the restaurant to be full, it transpired that there was 1 couple in the corner and myself, 3 people in the whole place. I ordered my food, in essence a starter, steak sandwich, side salad and fries. After waiting 40 minutes I asked the waitress what was happening, as it wasn't busy, she apologised and went off to see what was happening. She returned with the food, I would suggest that it had been sitting on the side waiting to be served. The steak in the sandwich was like shoe leather, the chips were warm on top, but cold underneath and the salad very oily. Pretty awful for such a prestigious restaurant. I eventually complained to the waitress who said that they were having a bad day in the kitchen! After asking to speak to the manager the waitress disappeared only to come and say that she could refund the cost of the steak and chips, I can only assume that the manager was too busy to attend. Not really what I was expecting from this type of establishment and I probably won't use the restaurant again. Shame really, it looks good, the staff are friendly but the food is over priced and appears poor quality or cooked poorly, not sure which.

Viviana Moroni, Guest Services / Front Office at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Ian, Thank you for writing your review on TripAdvisor. Please accept my apologies on behalf on the entire team for not meeting your expectations with the restaurant experience. I am sure that it must have been a one of as our MPW restaurant is a very good one and popular for the good food and service and loved by many. I hope we will have the chance to welcome you back and deliver you with an experience up to the high standards we set for our selves. Best regards, Viviana Moroni Guest Services Manager

"Tough times"

User 08/05/2021

Whilst we understand that this industry has had a difficult time. We would expect higher standards, in order to promote loyalty. We arrived and parked in the " carpark " Stood there ringing the bell for attention. In an attempt to gain access to reception. In the end we went around to the front of the building. The receptionist informed us " We dont use that door the bell doesn't work!" We as guests are I guess meant to know that ?! Our room was really cold when we got in. Two drinks cost £12 The breakfast to go was poor. Having grown up in the village The Manor was alway a class act. Alas it would appear standards have fallen off a cliff The place does look amazing from the front, and the staff we came in contact with on the day shift were really nice. FIRST IMPRESSIONS tarnish the whole experience

Viviana Moroni, Guest Services / Front Office at Best Western Plus Manor Hotel (NEC), responded to this review
Dear John, Thank you for taking the time to write your review online. Please accept my apologies on behalf of the entire team for not meeting your expectations on this occasion. As mentioned by you our industry has been hardly hit by the pandemic and it is only now that we are slowing starting to stand on our feet again however not totally yet . Our hotel is still welcoming key workers only according to the government rules and regulations. Due to low occupancy for obvious reasons the majority of our staff is still on furlough and our services and offerings had to be reviewed accordingly and in spite of the pandemic we strive daily to welcome and deliver the best of our abilities to our guests. Most probably the bell stopped working without us realizing that as the back car park has not been used for a year now due to plenty of spaces available at the front of the hotel and that is probably what we meant upon check-in and please let me apologise once again if the message was not clear. It is sad to read your comments when we know all the high standards we set for ourselves and how we operate under normal circumstances and I am truly sorry to have your experience tarnished by the bell upon arrival however it is nice to read your positive comments about our staff. I hope to have the chance to welcome you back in future in order to give us the chance to be judged while fully operating and deliver you with a better experience up to our high standards. Best regards, Viviana Moroni Guest Services Manager

"Excellent Staff"

User 17/11/2020

We stayed at this hotel on the 24th October. I could not fault the service from Lexi Pinks. She went above and beyond to make our stay the best it could be in the current climate. She called me when she said that she would, prior to the booking and was pleasantly surprised that we received a complimentary upgrade to the executive room. We dined in Marco Pierre White's restaurant that evening and the food was exceptional. The staff are friendly and very attentive, we were served by,, we believe it was Reco/Reckin (sorry if I have not pronounced this correctly) and he was extremely polite and professional. Could not fault our lovely evening away. Thank You x

Viviana Moroni, Guest Services / Front Office at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Rob, Thank you for taking the time to write your lovely and positive review on TripAdvisor. I am glad to read that you enjoyed your experience with us and rest assured that your feedback will be shared with the entire team. I will be looking forward to welcome you back in the near future, Best regards, Viviana Moroni Guest Services Manager

"Friendly hotel with a great restaurant"

paulcS4799RS, Harpenden, United Kingdom 19/09/2020

Great hotel with very friendly staff and comfortable rooms. The restaurant and bar were great for dinner and drinks and the breakfast is very good. All in all, a good stay at a fair price. The current Covid measures are reasonable and not too intrusive!

Viviana Moroni, Guest Services / Front Office at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Paul, Thank you for taking the time to write your lovely review on TripAdvisor. I am glad to read your positive comments and to learn that you enjoyed your experience with us. I will be looking forward to welcome you back in future, Best regards, Viviana Moroni Guest Services Manager

"Would give 5 star but the reception staff let us down on check out"

magdalenaprecup05, London, United Kingdom 14/09/2020

Everything was perfect until we left, when Natalie from reception still charged us for the breakfast even we didn't have it or even order it. Everything else was perfect! Location, Alex from F&B especially who was outstanding, Thank you!

Viviana Moroni, Guest Services / Front Office at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Magdalena, Thank you for sharing your feedback on TripAdvisor. Please accept my apologies on behalf of the Reception team for the confusion regarding your billing however I am glad to read that overall you enjoyed your experience with us. I hope that this little shortfall in communication won't prevent you from staying in future. Looking forward to welcome you back, Best regards, Viviana Moroni Guest Services Manager

"My amazing wedding"

User 10/09/2020

We had our wedding here on Saturday 5th September and to be honest with all that's been going on we were apprehensive, well we didn't need to be, leading up the wedding Paula catered for everything and helped out all she could and kept us updated. The hotel opened the day before our wedding and we were the only people there at first. Me and my bridal party were extremely late arriving but the staff made us feel very welcome and we still managed to get a meal and that was amazing to. After a sleepless night I woke up and it was my big day, that's where Eroll comes in, this man is like a fairy god father, anything you need he will do he helped out beyond his duties and made the day one of the most relaxed I have been in months. Because of the current situation we thought the wedding would be very military style because of the restrictions but omg I was wrong everyone was relaxed and everyone has complemented us on how amazing it all was and none of that would of been possible without the team at the Manor House!! I honestly want to do it all again it was that good, thank you Paula, Eroll and all the staff at Manor House ❤️

Viviana Moroni, Guest Services / Front Office at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Leanne, What a joy to read such a great feedback about your wedding day and the whole experience with us. Your comments will be shared with the entire team who will be thrilled to learn about it. Even for us it was great pleasure to share your day with your friends and family and being able to create memorable moment for all of you. We will be looking forward to welcome you back in the near future, Best regards, Viviana Moroni Guest Services Manager

"Monday night meal using government contribution"

User 13/08/2020

Dined here on Monday evening. Excellent food excellent service and we were looked after by fantastic Alec ( general manager) nothing was too much trouble . Steaks were perfect. See you all soon . Also enjoyed the government's contribution.

Viviana Moroni, Guest Services / Front Office at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Guest, Thank you for taking the time to write such a lovely review on TripAdvisor. I am happy to read all your positive comments , please rest assured that they will be shared with the team , specially Alec who will be proud to hear them. We look forward to welcome you back in the near future, Best regards, Viviana Moroni Guest Services Manager

"When MPW is on form, really good...."

Sheila A, Birmingham, United Kingdom 10/08/2020

Generally tasty and well cooked food on the lunch menu and a 'deal'. Absolutely love the 'Scotch Egg' starter, sadly none available on my last hoo! As and when I go again (which I probably shall 'cos it's a nice restaurant) I may phone restaurant ahead to check what will be available on the day!

Viviana Moroni, Guest Services / Front Office at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Sheila, Thank you very much for your lovely review. I am sorry that you were not able to enjoy your favourite dish at MPW on this occasion however we will be looking forward to welcome you back soon to deliver with another memorable experience. Very best regards, Viviana Moroni Guest Services Manager

"Wonderful service - thank you Videlma!"

User 07/07/2020

Before the lockdown I arrived at the hotel as a non staying guest, early in the morning after a long journey desperate for some food and a coffee (there is not much available in the locality) - Videlma looked after me wonderfully with a specially arranged Gluten Free bacon sandwich that she rustled up for me. Great start to my day and essential before a meeting with a key client. Great job Videlma!

Viviana Moroni, Guest Services / Front Office at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Guest, Thank you for taking the time to share your lovely feedback on TripAdvisor. I am glad that you had a great experience with us , I am also happy to communicate that we are open again for business and while COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We hope to have the pleasure to welcome you back soon, Best regards, Viviana Moroni Guest services Manager

"Won't contact me"

User 13/04/2020

I had a room booked for two nights, tonight and tomorrow night, I've tried to contact the hotel multiple times to try and either cancel or change the date of my stay as the business course I was due to be on has obviously been cancelled but this company seem to ignore every form of contact from me. I appreciate it is busy at this time but I've been trying to get in contact for 4 weeks. I assume now it will be too late to change my booking :(

"No refund on booking despite the event I am attending being cancelled due to COVID-19"

Julie G, Southampton, United Kingdom 23/03/2020

I am extremely upset that the event I was attending in Birmingham was postponed to 2021 and when I contacted BW about refunding my room, they refused. It was not my fault the event was cancelled or that I did not have the foresight that COVID-19 would lead to me needing to cancel my booking and request a refund of the £100 + it cost me. BW are not interested in giving refunds in these highly unusual circumstances and I would therefore be reluctant to book with them or any other chain again that refuse to refund in these hard times. I cannot afford to lose this money but as I do not need to go to this hotel for anything else, it looks like I will.

GServicesManager, Guest Services Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Julie, Please accept my apologies on behalf of the entire team for the possible confusion occurred with the handling your booking. As you would imagine those unprecedented times are chaotic for all of us however we are still working hard to look after all our guests and meet their needs. Rather than contacting BW , please feel free to contact us directly at the hotel on 01676 522735 and we will be more than happy to look into your booking and help you with the best solution. Looking forward to hear from you soon, Best regards, Viviana Moroni Guest Services Manager


User 20/03/2020

We have a couple of rooms booked for an event at the NEC this June which has now been been cancelled by the organisers due to the Coronavirus. The event organisers have not got a new date for the event so we are not able to simply ask for a transfer to a different date for the rooms at this hotel. However, when we phoned them to tell them this, we were told blankly , "NO REFUNDS" , regardless of COVID-19. So, in the face of a global pandemic, this is one company that does NOT care whatsoever for customers once they have handed over their money. DO NOT BOOK WITH THIS HOTEL DURING the COVID-19 OUTBREAK.

GServicesManager, Guest Services Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Arden, Thank you for sharing your feedback on TripAdvisor. I apologise on behalf of the entire team for not fulfilling your expectations regarding the handling of your booking during those unprecedented times however please allow me to reply as follows: We are finding and suggesting very reasonable solutions for all of our guests according to the type of their bookings ; We will be more than happy to move your booking towards the end of the year and have it on hold until you will have your new dates available. Please feel free to call the hotel directly at 01676 522735 and we will be more than happy to help you, Best regards, Viviana Moroni Guest Services Manager

"Crufts stay"

george s, Prudhoe, United Kingdom 10/03/2020

Very good restaurant staff let down by 'other issues'. (Hayley & staff Exceptional !!! ) No hot water for one night in five, poor water pressure. Internet / mobile phone signal very poor at best, often no signal / connection. Dogs, which i love, attending crufts (It was on at the time) were allowed to run along the corridors as their owners were practising their routines for showing at crufts, Some owners shouting, often late at night which i find a bit unacceptable especially when you need to get up for work early.

"Didn't deliver what they promised"

sonirani, london 10/03/2020

I got a concession after staying here and complaining last year. So we went back for offered upgrade , complimentary breakfast and a gift voucher to use to reduce the cost of this stay. Poorly received on check in as I had to get stroppy to demand that they delivered what they promised. And the so called room upgrade was rubbish- worse accommodation than previous year. They weren't interested when I commented. They shouldn't offer if they cannot honour. Thank goodness I had a paper trail else I wouldnt've had a leg to stand on. Definitely wouldn't go back. Got email from General Manager stating they were sorry it wasn't up to my expectations. Sheer cheek of it. No comment about them getting us back under false pretences and their poor service. Shame on you Best Western.

"A few too many niggles to be Perfect"

Craig H, Wellington, United Kingdom 07/03/2020

Whilst overall the experience here was good, there were a few, but key, service issues that made me adjust my rating. Firstly we had booked on a dinner inclusive rate for the first night of our two night stay. The food was well presented, flavoursome and hot and the service complimented the general mood of the venue. I was particularly impressed with the young lady who took our drinks order as she displayed good product knowledge when we asked about the gin range. However, the conclusion of the meal became somewhat awkward when we were presented with the bill. Our meal allowance was £30 per person yet the bill had been adjusted only by £29. Now, whilst this is not significant, when I pointed out it was incorrect to the waiteress, the response was a quite curt "No it isn't" which in tone was really annoying and since the sum was insignificant I paid (which by the way included a 10% service charge). Secondly, when checking out, we handed over our key cards and had to request a VAT receipt, as we had paid in full on arrival. This was duly done, but no courtesy check as to whether we had enjoyed our stay, nor even a parting good -bye. An absolute basic. Such a shame these rudimentary service standards are being overlooked.

GServicesManager, Guest Services Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Craig, Thank you for taking the time to write your valuable feedback on TripAdvisor. I would like to take this opportunity to apologise on behalf of the entire team for not fulfilling your expectations on this occasion. While I am happy to read that you enjoyed your overall experience with us it is disappointing to learn about the shortfall of basic standards as this does not reflect the service that we usually deliver neither the high standards we set for ourselves. However your constructive feedback has been taken on board and will be used as an opportunity to implement future improvements. I hope that this won't deter you from coming back in future and give us the chance to deliver you with an experience up to our standards, Best regards, Viviana Moroni Guest Services Manager

"The least helpful hotel I've dealt with!"

878adrianb, Street, United Kingdom 20/02/2020

Probably the most unreasonable hotel I've had the misfortune to deal with. Booked a room for a concert that was cancelled. Contacted the hotel straight away directly and through the booking days before the booking date and they were not willing to cancel, amend or let me transfer to any other hotels within their chain. I definitely would never book a room with this group in the future.

Alek S, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear 878andianb Thank you for your feedback and I apologise that you are disappointed we were not prepared to refund or change your booking to another date. Unfortunately as unreasonable as this may appear when bookings are made there are options for the guest to make based on their needs. Some rooms can be refunded and other are cheaper but non refundable. I am more than happy to revisit if there was a misunderstanding at the time of booking where the booking was in any way misleading in any way. It is always our intention to ensure our guests have an enjoyable experience at the hotel and of course would welcome you to stay should you wish to visit

"Outstanding Hotel and Service"

User 08/02/2020

There is only one word to describe everything about this hotel "AMAZING". We stayed in November 2019 to visit the BBC Good Food Show. On arrival, we were made to feel very welcome. When we arrived at our room, it was not as booked. The reception staff dealt with this with such professionalism, and as the original room booked was not available, they identified an alternative room with its own courtyard. This hotel could teach others so much about good customer service and deserves awards for this. Mistakes happen - it is how you deal with them and Best Western Meriden knows how to do this. Whilst we did not expect to be given complimentary drinks, the hotel went above and beyond - thank you it really did make our stay special. Every member of staff we dealt with was really welcoming and friendly - it is clear this hotel values staff training and it is so lovely to see such professional young people in the hospitality industry. We can't name everyone, but all reception staff were amazing; Fildelma the Irish restaurant supervisor is just an absolute hospitality star - such a natural; she dealt with some very disruptive guests at breakfast so sensitively on our final morning and then came and spoke to us to ensure we were ok and was really interested in what we had done during the previous day. There is also an amazing waitress in the restaurant who we had the pleasure to be served by called Hayley. We don't normally do chain hotels, but there is something special about Best Western Meriden Manor. If we need a hotel in the area again, we would return without hesitation. Almost forgot to say it offers outstanding value for money and the rooms are really comfortable, clean and spacious and a great two night's sleep. Thank you for a great stay.

Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello Thank you for your amazing review, it really is appreciated. I am so very glad you enjoyed your stay. I very much hope that you return to the Manor in the future. If you do please contact me directly and I will ensure you the best possible room rate. You can contact me on the below email. Kindest regards Kieran Beirne Guest relations manager

"Hit The Spot."

Tom R, Carryduff, United Kingdom 05/02/2020

was obliged to spend two days here due to business work in Meriden and was delighted when I opened the door to my room to find the heating already on and the room very cosy indeed. Such a small attention to detail goes a long way to making one feel more comfortable, quickly. All the girls on reception were a pleasure to deal with and this assured that my stay was faultless. Really nice bed with great pillows takes the strain after a long day in the office. Well pleased.

Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello Thank you for your amazing review, it really is appreciated. I am so very glad you enjoyed your stay. I very much hope that you return to the Manor in the future. If you do please contact me directly and I will ensure you the best possible room rate. You can contact me on the below email. Kindest regards Kieran Beirne Guest relations manager

"Disappointing Service"

LatestJourney, Lincoln, United Kingdom 01/02/2020

I stayed at your hotel on the 18th of January and whilst the majority of my experience was positive, I did have a couple of issues. 1.) I ordered room service on the evening which was almost cold when it arrived. I appreciate that it is a long way to walk from the restaurant to the rooms, however the metal lid designed to keep the food warm just didn't fit the plate the food was on, so it was never going to stay warm for long 2.) Upon checking out I handed in my key (along with the cardboard sleeve with my room number on) to reception. I wasn't asked about my stay (otherwise I would have mentioned the room service issue), however I requested a print out of the receipt for my records and gave the receptionist my room number. When I've come to check the printout, the receipt is actually for room 101, rather than 111, which is where I stayed. Obviously, this is a GDPR breach, as I have a nice lady from Gloucester's full details! I have emailed the hotel directly on the 23rd of January and have also used the Contact Form on the hotel website on the 26th of January and I am yet to receive a reply. I would very much like my own receipt for my stay please!!

Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello It is my hope that all visitors to the hotel have a relaxing and pleasant stay, so my sincerest apologies if we failed you on this visit. I can assure you that your feedback will be used as a tool to implement positive change here at the Manor. I very much hope that you return to the Manor in the future. If you do please contact me directly and I will ensure you the best possible room rate. You can contact me on the below email. any further assistance I can offer please do let get in touch. Kindest regards Kieran Beirne Guest relations manager

"really impressed"

debbie934, Great Torrington, United Kingdom 27/01/2020

Booked 1 night bed and breakfast after finding a fantastic deal online direct with the hotel. Also found online a 50% discount for the restaurant. When visiting the NEC we normally stay at the Premier Inn, but for the price thought we would give it a go, and so pleased we did. The hotel is excellent, booked a queen suite, bed was super comfy. Wifi was free and super fast. We had a wonderful meal in the restaurant, and with the discount of 50% on the mains exceptional value. Our fillet steaks were cooked perfectly. Breakfast was buffet style, and again great. From the reception to the restaurant, all staff were incredibly polite and friendly. The location is also good, only 10 minutes from the NEC, also the village, Meriden has 2 pubs which looked really nice, a Budgen's and a Coop. From now on we will definitely be staying here when we visit the NEC, its cheaper than the Premier Inn, and considerably better.

Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello Thank you for your amazing review, it really is appreciated. I am so very glad you enjoyed your stay. I very much hope that you return to the Manor in the future. If you do please contact me directly and I will ensure you the best possible room rate. You can contact me on the below email. Kindest regards Kieran Beirne Guest relations manager

"Wedding night hotel but no congratulations"

repress1, Birmingham, United Kingdom 25/01/2020

I booked this hotel for our wedding night. We got married elsewhere at a venue with no accommodation and picked Best Western due to its location. I had messaged asking for a cot for our newborn and saying we'd arrive after 12am. When we arrived, there was very little parking. I think we got the last parking space in the whole car park. Then, we walked into the hotel with a baby and in our wedding clothes. There was no congratulations from the receptionist. It was obvious we'd just got married. I just think it's a simple thing to say. Such a special day and we couldn't even get a congratulations. Our room was upstairs along the longest corridor you've ever walked down. My husband had to make several trips up and down the stairs and along the corridor to bring our baby and wedding paraphernalia to the room so he wasn't best pleased. The room was lovely, though there were a couple of chocolate brownies with congealed raspberries on them sitting waiting for us. A lovely idea but seeing as I'd said we'd be arriving after 12am, they were completely unsuitable after having been sat there all day with no cover on. Maybe some kind of re-useable storage for them would have been better. A duvet had been put in the cot which is not suitable for a baby as it increases the risk of SIDS. Otherwise the room was great and very clean and the bed was really comfy. Breakfast in the morning was delicious with plenty of choice. One of the best breakfasts I've had. I've written this review as I just feel it's such a shame that we didn't get one word of congratulations. If it hadn't have been for that, I'd have given 4 or even 5 stars. I can't see us returning.

"Decent hotel - exceptional restaurant staff"

Diane G, Manchester, United Kingdom 24/01/2020

I stayed here on Wednesday evening with my husband on business. We paid for an executive room that was ok but a little tired and the bed was quite small and not what I expect for an exec room. The best bit was an exceptional member of staff in the restaurant. Her name was Hayley and both my husband and I were blown away by her amazing service. Nothing was too much trouble and she was so pleasant and friendly she really made our stay.

"A fantastic vfm hotel"

StarTurn, Tamworth, United Kingdom 23/01/2020

This hotel is the definition of value for money. Spotlessly clean, attractive furnishings, extremely comfy beds, great location (being the dead centre of England!) quiet in a pretty village but convenient to the NEC, airport, walking distance to a selection of pubs, shops, good chippy and restaurants. You won't be disappointed.

"Great Night Out ..."

Jessie02, Leicester, United Kingdom 18/01/2020

Wonderful warm welcome by Lexy and Zoe. We were a group of 78 gents having a charity do. Great bar service all night long by Hassan and Abdi. Great food, good atmosphere in all the bars. Rooms are comfortable and very clean. Pillows are to die for. Great nights sleep. Can't thanks Elmdina (lovely Irish lady) who even managed to get me a bacon sandwich and coffee at 10.36am. She was a life saver. Good choice of whiskies too. We shall return.

"Afternoon Tea"

prowstron, Bedworth, United Kingdom 18/01/2020

Was brought a Marco Pierre White Sparkling afternoon Tea voucher for Christmas. We used ours at the Manor Hotel in Meriden. A three tier cake stand came out. Top plate came out with four different types of cake A portion each for my hubby and me. Middle tier eight small finger sandwiches so again four each they were lovely and bottom tier a warm scone each. In my opinion there was too many cakes. You could have swapped two cakes for a sausage roll and soup Leaving two cakes and a scone on bottom plate. The waitress soon as we were seated asked did we want tea or coffee yet, haven't got a clue why hubby said not straight away BUT it came out after we had finished A long time after we finished and as for sparkling afternoon tea there was no sparkle what so ever i.e Prosecco never appeared. Yes we could have said something and if it had been gifted to us by a family member I would have said something but just wanted to leave.

"Helpful and caring staff"

User 18/01/2020

We had to check into this hotel over Christmas 2019 when our dog became ill unexpectedly. The manager and team could not have been more accomodating and caring. They ensured we had a room that met our needs and when we had to check out early after our emergency vet provided medication to help us on the long journey home, we were unexpectedly not charged for the final and unused night stay. We were able to drive our dog home, give him a last walk on his favourite walk and say our goodbyes in his familiar surroundings. We cannot have been more impressed by the care of the team and highly recommend this hotel to others, especially those in need of dog friendly accomodation. Thank you.

"Dinner Dance"

User 15/01/2020

Lovely place for a function, friendly staff, great rooms, very comfortable beds , warm and welcoming. The location was great for both the function and to get to Coventry. Would not hesitate to go back again next year.

"Amazing place and helpful staff"

User 12/01/2020

Me and my boyfriend came to stay here over the weekend (Friday evening, Saturday and Sunday morning) after receiving the booking as a christmas gift. We had a really good weekend, the room was great and the staff were all helpful, friendly and nothing was too much trouble for them. We had a meal in the Marco Pierre White restaurant and it was fantastic. The food and the service were amazing. We also had breakfast on the Saturday and Sunday mornings and again the food was gorgeous. We needed a taxi from the hotel to the NEC and the reception staff were more than happy to book that for us. We will definitely be coming to stay again and look forward to it. Keep up the good work.

"Christmas and New Year Celebrations"

dp111golf, Coventry, United Kingdom 01/01/2020

We recently spent Christmas Day at this hotel and had a lovely meal in the Marco Pierre Restaurant. The service was excellent and they had so many staff working that we did not have to wait throughout the meal. The staff were all happy and smiling. The food was perfect and presented perfectly, the portion size was enough for our party but possibly a few more vegetables may be required for some. As this meal was so good we decided to attend their black tie event on New Years Eve. We are so glad that we did, the evening was so well organised from start to finish. The service was excellent and a special thank you to Erol Shevket who did a superb job and is a credit to the company. As a treat we stayed the night and again we were not disappointed with the room or the breakfast which we had read a couple of negative reports, we could not fault the breakfast it had everything you could want. Would we recommend this hotel definitely, well done Best Western.

"Wedding disappointment"

Advisor022, Dewsbury, West Yorkshire, England 31/12/2019

My wife and I spend a 2 night dinner bed and breakfast deal here on check in we were informed of 2 weddings taking place but assured they would not effect us as normal paying guests how wrong they were when we then went into the bar for a drink 10 minutes later the wedding guest started arriving and with in half a hour you could not move for them. I then went to order some food which I was then told no food available today no doubt due to the weddings taking place, we then had to leave the hotel to find some lunch very poor costumers relations. On arriving in the bar for pre dinner drinks its was quite and relaxing until I heard the staff discussing that one of the wedding rooms wasn't changed over for the night do with in 10 minutes all the guests then descended on the small bar it was unbelievably noisy at this point we decided to go into the restaurant early but unfortunately the restaurant is really just an extension of the bar and you couldn't here yourself think let alone enjoy your dinner it was a really awful experience we couldn't wait to get back to our rooms for some peace apart from the ringing in our ears due to the excessive noise. On complaining to the duty manager in the morning they refunded us £ 35 off our bill on checkout unfortunately our 1st day was a complete disaster. I did email the manager as advised by the duty manager with my complaint but his answer was that's just what the hotel is like, we felt very aggrieved as we were informed the weddings wouldn't effect our stay so my advice to anyone thinking of staying at this hotel find out first if there is a wedding on and if there is book elsewhere.


Button1961, Welshpool 30/12/2019

Could not have had a better experince all staff showed great pride in their job, breakfast was of a very high standard and catered for ever taste The room was very clean and the porter gave use a hand with all the bags

"Christmas lunch failure"

sandraford66, Birmingham, United Kingdom 27/12/2019

I have to agree with the other reviews on the Christmas lunch. I only wish I had read them first as we wouldn't have wasted our time or money!!. We too were served a pathetic meal . The advertisements all day Turkey and all the trimmings. The 'trimmings' consisted of half a carrot one that potatoes and a scrappy bit of cabbage. Not a sprout, yorkshire pudding or booked or mashed potatoe in sight. What a waste of nearly £250 I'm absolutely devastated. Christmas for my family has been spoilt.

Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello Sandraford66 Thank you for your feedback and I apologise we did not meet your expectations. We will take this on board with other feedback for next years planning. The feedback overall for the 350 covers served has been overall positive but i appreciate we can always improve

"Christmas Day"

K4500CLdebbies, Coventry, United Kingdom 25/12/2019

Staff had no idea how to serve people. Food came out late and was extremely poor. For my main I had a vegetarian pie with no sauce or gravy and some pathetic cabbage. Others in the party had a traditional roast which contained one potato, half a carrot and again crappy cabbage, that was it!! The Christmas pudding looked like something you would be served at a school dinner and all this for £62.50, an insult to all of us. Don't waste your time and money here it's a complete joke!

Alek S, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Thank you for your feedback and I apologise we did not meet your expectations. We will take this on board with other feedback for next years planning. The feedback overall for the 350 covers served has been overall positive but i appreciate we can always improve

"Christmas Dinner with the Family"

User 25/12/2019

Just had the worst Christmas dinner experience ever £60+ per head the main course consisted of turkey pig in blanket cabbage a carrot and a potato. For a 4star hotel the staff were well below par. very disappointed should have gone to McDonalds

Alek S, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear H9700Jljimg Thank you for your feedback and I apologise we did not meet your expectations with Christmas day lunch. We will review the portion sizes for next year of the main meal as this can be improved on. I do hope the welcome prosecco, starter, sorbet, dessert, truffles and tea and coffee were enjoyable as the room ambience

"Unexpectedly good"

FellowTraveler802718, Orkney 23/12/2019

Very good value room plus car parking drew me in, and I anticipated totally functional and unimpressive service. If I were being critical, I might say this hotel is slightly faded in places (but absolutely clean) - but for less than the cost of a week's airport parking it was exceptional. Staff - cheery, interested, knowledgeable, proactive, plentiful - as good as anywhere I've ever been (including 5*+ places). Catering - nibbles for a group of us in the evening and full breakfast superb for the price. Adaptable - late check out no problem. Comfortable - a full length bath! Good size room. Slept very well. Tipping policy - I actively wanted to (a fairly rare event!) and asked if tips were shared: "We don't really do tips..." was the response. Collared a manager to thank and his response was very gracious - took no credit for himself but thanked me and immediately said he would let the team know. Location fine - enjoyed a grand walk out in the morning. Taxi for the airport sorted efficiently and excellent service. An absolute gem for the price, and great staff at any price.

"Not so good breakfast"

jaxmo, near Cambridge UK 21/12/2019

We stay for one night prior to our holiday. Having paid £10 per person for breakfast we looked forward to a super start to the day. Sadly the sausages served where of poor quality and full of cerial, a complete let down for your hotel. We could not recommend a breakfast with you.

"Very quiet comfertable hotel"

teifion h, Cardiff, United Kingdom 19/12/2019

Modern clean hotel with good service. Room was a nice size with a very comfertable bed. Check in was quick and easy, we didnt eat in the hotel in teh evening but the breakfast was excellent with good quality produce, self service but refreshed regularly.

"Dave Burton"

User 18/12/2019

Lovely place to stay, the staff were very helpful. The room and bed wre comfortable, really enjoyed breakfast. the area around is very nice, with 3 pubs in walking distance. Overall a very nice stay. would recommend

"Absolutely diabolical"

T6796ACharryr, Solihull, United Kingdom 16/12/2019

I do not recommend this hotel at all I had a bad experience a few weeks back but I thought maybe it was just a one off bad day . It wasn't a one off as me and my partner have currently moved to the area and was looking for a perfect place in the area to invite all family over to new house an have a nice meal close to home. We gave the hotel another chance and went there again and it's was exactly the same if not worse .The male manager was extremely rude and rushed us to our table the welcoming wasn't warm at all , im surprised he can hold staff member as the approach toward his staff was intimidating , snappy and abhorrent. The conduct of the male boss seriously needs to be addressed. He looked extremely aggressive when approached bar staff also. The food came out separately , the steak wasn't mid well it was well done , when we asked for sauces we didn't get it until our food was near enough finish. We will not be booking up again. I would go to the strawberry bank just up the road as the food and service was much better and it's only two minutes up the road.

"Great Party Venue"

Paula_Duggan1, Birmingham, United Kingdom 15/12/2019

We privately hired the Triumph Bar on Saturday for a 30th birthday. The Triumph Bar is absolutely beautiful and is a real hidden gem within the Manor Hotel in Meriden. All the staff were superb from the planning stages of the party to on the day setting up the room. Checking in was a breeze. The reception team were all so helpful. All the rooms were a great size and very clean. I wanted to place some small shots in the rooms for our guest and the housekeeping team placed personalised slates with them in on which was just fantastic. The team who looked after us on the evening were great too, Kieran, Erol, Holly and the team were great hosts' serving arriving drinks to the mini slider burgers and fries. Nothing was too much trouble and they always had a smile on their faces. I also wanted to mention Gareth and Pete on the nights team. At 1am the disco finished and we all congregated to to lounge area where we all continued order drinks and order food from the menu. Not only was our party in the lounge but other party goers were and they continued to serve everyone and left us to continue our night which was great! If you're looking for a party venue, look no further than the Manor Hotel. Highly recommend! Thank you to all the team for making Aileen's 30th Birthday one to remember.

"Not My Choice"

mac673, Catterick, United Kingdom 12/12/2019

Business event with dinner, overnight stay and the conference to following day. Turned up late afternoon, limited parking at the front although there is more out the back, pleanty of spaces at the time although did appear to be very busy when we left. The rooms are on the 1st and 2nd floors (with no lifts), my room overlooked the car park and was directly above the kitchen area which resulted in an unusual level of noise late at night from one or both of the areas. Room size was generous and reasonably well equiped although the TV remote was frustrating as most of the buttons worked poorly if at all. The food served at dinner, breakfast and then lunch was OK yet nothing special. The taff all seemed pleasant enough and helpful.

Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello mac673 Thank you for leaving your review. It is my hope that all visitors to the hotel have a relaxing and pleasant stay, so my sincerest apologies that we failed you on this visit. I very much hope that you return to the Manor in the future. If you do please contact me directly and I will ensure you the best possible room rate. You can contact me on the below email. any further assistance I can offer please do let get in touch. Kindest regards Kieran Beirne Guest relations manager

"Unhygienic, unhelpful staff and poor management."

Governor71, Buckinghamshire, United Kingdom 06/12/2019

Had problems with an out of order sink in the bathroom. Meant I was unable to wash my hands, use the sink, make use of any clean water at the sink and prepare myself for an evening event that I travelled 100 miles to attend. I bought it to the attention of the reception staff however nothing was done about this and no alternative arrangements were offered at all. On complaining to the manager he was unempathetic and unhelpful. Incidentally I was the only one in my party but at check out a number of other guests were waiting in line to complain about their stay. A number of them were requesting refunds due to having no hot water. A small discount was offered but not honoured which makes it even worse. (Ps. This is a polite version of my feedback)

"Overnight B4 NEC Show"

BobPrice56, Portsmouth, United Kingdom 30/11/2019

If you want a rubbish night's sleep, select this hotel. Our bed had a soft mattress over a sprung base, both of which had seen better days. Like trying to sleep in a soft marshmallow, which you can't! Everyone wants a good night's sleep in a hotel - we didn't get it. Wallowed like a watered! I've suggested the Manager try to get a comfortable night on it! Also, at breakfast, the Sausages were like spam squished into a durex. Cheap and nasty, not good for a Marco Peirre White branded restaurant facility. Everything else offered was excellent, so they only have to get one small thing put right here - a local butcher would undoubtedly be happy to help! As a 4star hotel it was also a bit 'tired', although the staff we dealt with were definitely 5star. But the failings knock the experience badly. If you don't get a good night's sleep at whatever room rate you pay, it simply isn't a place to go back to. Sorry Best Western, get it together better.

Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello BobPrice56 It is my hope that all visitors to the hotel have a relaxing and pleasant stay, so my sincerest apologies that we failed you on this visit. I will most certainly look into the mattress you stayed on, good sleep of course should be a given at any hotel so I will look at getting that one replaced, thank you for bringing it to my attention. I can assure you that your feedback will be used as a tool to implement positive change here at the Manor. I very much hope that you return to the Manor in the future. If you do please contact me directly and I will ensure you the best possible room rate. You can contact me on the below email. any further assistance I can offer please do let get in touch. Kindest regards Kieran Beirne Guest relations manager

"Very average "

K585UImarkg, Pontefract, United Kingdom 30/11/2019

Don't be fooled by the lovely downstairs and Maco Pierre White name. Stayed for two nights, no lift, room service food was boring and bland...a £14 (plus £4 room charge) BLT burger was just a bread bun with a tiny bit of bacon, tomato and lettuce, no sauce, cheese, nothing like a BLT...which I know doesn't have cheese in it but it is a burger after all! And a small portion of chips. Rooms are very tired, I had a double room which was two singles pushed together which also meant I had two light switches and phone line in the middle of what should have been the headboard! After a long day all I wanted was a pizza, I phoned down and they said “sorry 3 people have ordered pizza out of the two pizzas they do and they've run out!” My colleague went to the bar to ask for a wine and some crisps only to be told “madam this a Macro Pierre White establishment, we don't serve crisps” Pay slightly more and stay somewhere else! PS: Breakfast sausages where terrible! The only bonus was the breakfast staff were fantastic and chatty!

Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello K585Ulmarkg It is my hope that all visitors to the hotel have a relaxing and pleasant stay, so my sincerest apologies that we failed you on this visit. I can assure you that your feedback will be used as a tool to implement positive change here at the Manor and within our MPW restaurant. I very much hope that you return to the Manor in the future. If you do please contact me directly and I will ensure you the best possible room rate. You can contact me on the below email. any further assistance I can offer please do let get in touch. Kindest regards Kieran Beirne Guest relations manager

"Nice But a few issues we had "

remal963, Bristol, United Kingdom 25/11/2019

Lovely hotel, helpful staff, clean rooms. All positive apart from 2 issues for us while staying for 1 night during the classic car show at the NEC. 1) The cost was double what we have paid for 1 night and 7 days parking a few times in the past. I understand the supply and demand but wow a massive increase 8n the cost of the room. 2) My meal was nice, helpful staff, enjoyable but my friend has a curry. I took little notice until he put it to one side only half way through. His words to the waiter was it was the worst curry he had ever had. And after tasting it was no better than a tin of curry from a supermarket and rice. No poppadoms, nan or dips. We did explain that we did not want a refund but to ensure the waiter passed on just how dreadful the curry was. But they insisted to remove the price of the curry from the bill. So if it was more reasonable night price and we never encountered the curry it would otherwise get 5 stars.

Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello remal963 It is my hope that all visitors to the hotel have a relaxing and pleasant stay, so my sincerest apologies that we failed you on this visit. I can assure you that your feedback will be used as a tool to implement positive change here at the Manor and within our MPW restaurant. I will look into the curry that you had most certainly and will speak to the head chef about possible changes we could make to make it more appetising, so I thank you for bringing this to my attention. I very much hope that you return to the Manor in the future. If you do please contact me directly and I will ensure you the best possible room rate. You can contact me on the below email. any further assistance I can offer please do let get in touch. Kindest regards Kieran Beirne Guest relations manager

"Can't wait to have another meeting in Birmingham "

F1839QQandrewm, Waltham, United Kingdom 22/11/2019

Well what can I say, I have to stay in a lot of hotels in my work and this was a lovely experience. Checking in was a breeze and took literally 2 mins and no waiting. The room was accessible yet out of the way of heavy footfall. Tidy and pleasant decor inside and out of the hotel. Great parking and beautiful setting. Now here comes the best part... The Marco Pierre White restaurant was fantastic. It was decorated for Christmas with illuminated garlands and gave the whole room a cosy winter feel. Even warmer than the atmosphere were the staff... and special mention must be made to the delightful Bethany who took the time to make the dining experience very pleasant and always seemed to be there when I needed anything. The food was amazing. From the presentation , choice, excellent wine selection, quality and taste. It was the best meal I'd had for some time. It's a wonder Miller and Carter with Mr White's restaurants around! My choice was MR WHITE'S SCOTCH EGG for starters FILLET OF BEEF A L'ESCARGOT for my main Accompanied with the Rioja, Crianza, Don Jacobo, Spain Thanks you for an excellent stay and I look forward to meeting you all again.

Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello F1839QQandrewm Thank you so much for your review. It is genuinely appreciated. so lovely that you complimented not just the hotel but our lovely team also I am very glad that you had a lovely visit to the Manor hotel in Meriden. If you do return in the future please contact me directly so I can offer you the best possible room rate. My email is; We very much look forward to welcoming you back soon. Kindest regards Kieran Beirne Guest relation manager

"A lovely place to stay "

Sharon G, Hastings, United Kingdom 19/11/2019

Well where to start, we have stayed here several times and we will definitely stay again. The hotel is spotlessly clean in all areas. The room is comfy with all you need, if a little warm but better than being cold. The staff are all friendly and welcoming and makes it a relaxing place to stay. We were served in the by Hayley on Sunday who was great. Even though they were short staffed and she hadn't been there very long, she looked after us with a beaming smile and so attentive to all the customers. We had two couples near both celebrating special occasions and she made them both feel extra special and still looked after us all. We'll done Hayley. Then again on Monday Tom served us and he was as attentive even though it was again busy. The only thing is we feel the food is a little over priced and because the other bar isn't open you are abit limited. The breakfast buffet was as good as always and we will definitely be staying again

Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello Sharon G Thank you so much for your review. It is genuinely appreciated. so lovely that you complimented not just the hotel but our lovely team also. I am very glad that you had a lovely return visit to the Manor hotel in Meriden. We very much look forward to welcoming you back again soon. When you do return please do contact me directly on the below email and I will ensure you the best possible room rate. Kindest regards Kieran Beirne Guest relation manager

"Good effort but could do better"

StephenS1512, Poole, United Kingdom 18/11/2019

Recently visited the NEC for the motorcycle show, this hotel was close and with a restaurant and buffet style breakfast available it ticked all the boxes for our group. Rooms are of a reasonable standard and the Staff exceptional however I found the standard of the meal we had in the Marco Pierre White Restaurant to be at best average I had the Scotch egg starter and found it to be bland and the outer shell tasted like it was made from the sort of sausage meat you find in economy sausages served in a greasy spoon or as it turned out for breakfast at the buffet next morning. For the main I had a Rib eye steak which was over done and not medium rare as was requested both this and the chips where served lukewarm on the plus side the White chocolate cheese cake was exceptional. Breakfast the next morning was just about ok as stated poor quality sausages and bacon and a fairly limited selection of cereals was the order of the day. If Marco is putting his name to this he or his people really should be checking on the quality of the food served.

Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Thank you for your review It is my hope that all visitors to the hotel have a relaxing and pleasant stay, so my sincerest apologies if we failed you on this visit. Our Scotch egg usually gets brilliant feedback so it is a shame that yours was not to the same standard, I do very much hope that you had the dish replaced whilst you were dining. I very much hope that you return to the Manor in the future. If you do please contact me directly and I will ensure you the best possible room rate. You can contact me on the below email. any further assistance I can offer please do let get in touch. Kindest regards Kieran Beirne Guest relations manager

"Fantastic weekend away"

User 17/11/2019

Just had a wonderful 2 nights away at this amazing hotel. The staff are so friendly and helpful. The restaurant served great food with outstanding service. Nothing was too m7ch trouble. Our room was very comfy , will definately be returning.

Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello Daisy Thank you so much for your review. It is genuinely appreciated. so lovely that you complimented not just the hotel but our lovely team also I am very glad that you had a lovely return visit to the Manor hotel in Meriden. We very much look forward to welcoming you back soon. Kindest regards Kieran Beirne Guest relation manager

"Friendly and welcoming"

smp1910, Stoke-on-Trent, United Kingdom 15/11/2019

We love this hotel from the extremely friendly ladies on reception, perfect room, fantastic restaurant great food. Been welcomed by Zoe and looked after by Thomas and Holly in the restaurant. Breakfast was a buffet again faultless and looked after by lolanda. Thank you to every one. Terry should be proud of a good team.

Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello smp1910 Thank you so much for your review. It is genuinely appreciated. so lovely that you complimented not just the hotel but our lovely team also I am very glad that you had a lovely return visit to the Manor hotel in Meriden. We very much look forward to welcoming you back soon. Kindest regards Kieran Beirne Guest relation manager

"Very nice hotel - comfortable stay"

Ray131262, North West England, United Kingdom 13/11/2019

I stayed here for one night while travelling through the area. The hotel is very well presented, clean and tidy. Public areas are immaculate with a nice bar and a Steakhouse restaurant, although I didn't fancy eating here so by turning right on the main road a five minute walk is a lovely country style Gastro pub called ‘The Bull' which has great food and a nice cosy beamed bar. My room was pretty traditional not a bad size, bed was comfortable, the bathroom was fine with shower and bath, the room had a safe in it as well. Breakfast was buffet style with plenty of choice and good service. I found all the staff professional and provided a great service. Overall this is a very well run hotel and recommended.

"Over charged"

User 11/11/2019

Don't park in the blind spot of the CCTV on the car park you get broken into. When we left the same night we arrived because of our car being broken into they still charge us for a nights stay. Very sympathetic.

Paul F, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hell Jayne G Thank you for your review It is my hope that all visitors to the hotel have a relaxing and pleasant stay, so my sincerest apologies if we failed you on this visit. We do take security very seriously here at the Manor and the rare instances like this are most unfortunate. Can I ask have you spoken to anyone at the hotel regarding being over charged? I very much hope that you return to the Manor in the future. If you do please contact me directly and I will ensure you the best possible room rate. You can contact me on the below email. any further assistance I can offer please do let get in touch. Kindest regards Kieran Beirne Guest relations manager

"Ok but felt very secondary to a wedding being hosted."

smileykate77, london 04/11/2019

Had a deal with them for 2 nights including breakfast and 50% off in the restaurant. Not told on checking in that restaurant was fully booked, offered up same deal for room service but only room service menu and had to pay a tray charge regardless. Eventually allowed us a table as we have 2 children who should not be eating dinner on a bed but had to eat quickly and lots of menu not available, lots of drinks not available also as bar run out. Plonked only the middle of wedding party for breakfast, ran out of food and plates and had to ask several times for a pot of tea. Room was nice but let down by services within hotel.

Paul F, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hi smileykate77 thanks you for your review. Please know that your feedback will be used to implement positive changes within the hotel. it is my hope that all visitors to the hotel have a relaxing and pleasant stay, so my sincerest apologies if we failed you on this visit. I very much hope that you return to the Manor in the future. If you do please contact me directly and I will ensure you the best possible room rate. You can contact me on the below email. Kindest regards Kieran Beirne Guest relations manager

"Perfect stay"

User 03/11/2019

Yet another lovely stay at the manor. Fantastic food in Marco's, a few drinks and a good nights sleep in a super room. Staff are fantastic at the hotel, nothing is ever too much, and always done with a smile.

Paul F, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hayleyclarke2019 Thank you so much for your review. It is genuinely appreciated. so lovely that you complimented not just the hotel but our lovely team also. I am very glad that you had a lovely return visit to the Manor hotel in Meriden. We very much look forward to welcoming you back soon. Kindest regards Kieran Beirne Guest relation manager

"Comfortable stay, within easy reach of NEC."

janew676, Bristol, United Kingdom 02/11/2019

I had a two day exhibition to attend at the NEC and so wanted to stay locally. I was pleasantly surprised by how comfortable the room was. The bed had nice linen and was cozy to sleep on. The WiFi was good, but the phone reception is poor in the area. The room service was great, as was the breakfast. There is an iron and ironing board in the room.

Paul F, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hi Janew676 Thank you so much for your review. It is genuinely appreciated. so lovely that you complimented not just the hotel but our lovely team also. I am very glad that you had a lovely return visit to the Manor hotel in Meriden. We very much look forward to welcoming you back soon. Kindest regards Kieran Beirne Guest relation manager

"Lovely stay "

kealauren, Buckinghamshire, United Kingdom 02/11/2019

We stayed at this hotel last night as we were off to the nec today. I actually cannot fault this hotel. Room was lovely and big, bed was comfy, very clean. The staff could not have been more accommodating & welcoming, went over & above with our little 1 year old,The restaurant staff also amazing. Will be returning for sure. Thank you.

Paul F, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hi Kealauren Thank you so much for your review. It is genuinely appreciated. so lovely that you complimented not just the hotel but our lovely team also. I am very glad that you had a lovely return visit to the Manor hotel in Meriden. We very much look forward to welcoming you back soon. Kindest regards Kieran Beirne Guest relation manager

"Airport parking "

User 01/11/2019

We used this hotel to stay in over night on the 19th Oct to fly out of Birmingham airport first thing on the 20 th Oct Very pleasant stay happy and helpful staff The cab was booked for early Morning and arrived early and very clean car Within 10 mins we was in the airport ready for the holiday We was given a card to ring in return for a taxi and when we returned we called and it was there within 10 mins very good We did have a small problem but the management dealt with this very well and very efficiently I would recommend this hotel if you want to park for the airport and we would use again Once again many thanks for your help and providing a very nice stay

Paul F, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hi Mike Thank you so much for your review. It is genuinely appreciated. I am very glad that you had a lovely return visit to the Manor hotel in Meriden. We very much look forward to welcoming you back soon. Kindest regards Kieran Beirne Guest relation manager

"First wedding anniversary stay"

jennyr528, West Midlands, United Kingdom 30/10/2019

We had our wedding here a year ago, and part of the deal was to stay for our first anniversary. What a wonderful experience, we were treated so well by all the staff, they were all polite and friendly and everyone knew it was our wedding anniversary. We were treated to a bottle of sparkle in the room and a treat after dinner of sweet treats, beautifully done.. The Hotel was clean and airy, and we had a superb room, bright and clean, with recent new carpets. would again recommend for a wedding and an ordinary stay. Large car park so plenty of parking. The staff could not do enough for us, from the check in to the night porters.

Paul F, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello Jenny Thank you so much for your review. It is genuinely appreciated. I am very glad that you had a lovely return visit to the Manor hotel in Meriden. We very much look forward to welcoming you back soon. Kindest regards Kieran Beirne Guest relation manager

"Better than expected"

Hedgie68, Basingstoke, United Kingdom 29/10/2019

Never been to a hotel in Europe where all the staff are so friendly helpful and chatty. Brilliant cannot recommend enough. Rooms comfortable and clean plentiful breakfast. Location lovley. We didn't have our evening meal there wished we had as it looked tasty.

Paul F, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello Hedgies68 Thank you very much for your review, and to be recommended internationally is an impressive feat. So very happy you enjoyed your visit and I hope to welcome you back to the Manor hotel soon. Kindest regards Kieran Beirne Guest relations manager

"Poor meal ,rooms dated"

Ian T, Atherstone 28/10/2019

Standard rooms very dated .bed very usef and uncomfortable , meal had very fatty steak , not good quality . Restaurant manager very good . externally hotel looks very smart but rooms very dated ,not good value for money

Paul F, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello Ian T thanks you for your review. it is my hope that all visitors to the hotel have a relaxing and pleasant stay, so my sincerest apologies if we failed you on this visit. I very much hope that you return to the Manor in the future. If you do please contact me directly and I will ensure you the best possible room rate. You can contact me on the below email. Kindest regards Kieran Beirne Guest relations manager

"Good value for money"

mablecross, mablethorpe 23/10/2019

Stayed for one night for a family wedding. Decent bedroom and bathroom and we managed to get an early check in around midday. £80 including breakfast which was decent is good value. The wedding venue was nice and the evening food was good.

Paul F, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Hello Mablecross thank you for your review, I am glad you enjoyed your stay. I very much hope that you return to the Manor in the future. If you do please contact me directly and I will ensure you the best possible room rate. You can contact me on the below email. Kindest regards Kieran Beirne Guest relations manager

"Great stop over for NEC"

Tony M, Warrington, United Kingdom 23/10/2019

Easily found using sat nav, situated in pretty village of Meridan. Excellent hotel, friendly with good bar and restaurant facilities , good stop over for NEC Would have liked breakfast to be included in room rate

"Could not recommend."

happytraveller951, Chepstow, United Kingdom 22/10/2019

We booked the stay and fly package with an Executive King Room last weekend. The room we were taken to was anything but 'executive' it was small, grubby with a very hard mattress. We asked to move to another room but were told the hotel was full. However, the Duty Manager Sven intervened and immediately found an alternative room. This was better, although still in need of updating and redecoration. Sven arranged for a very nice bottle of wine with dinner which was excellent and the service superb, especially considering how busy the hotel was. We had arranged to have breakfast in our room the next morning at 9am. Full English for my husband and Continental for me. We had a taxi coming to collect us at 10:15. By 9:20 no sign of breakfast but was told it was being sent up now. It finally arrived at 9:45. The cooked breakfast was cold and the continental breakfast consisted of a bowl of cornflakes and a slice of toast. Needless to say we sent it all back. The young man who delivered it was most apologetic and did offer to get replacements. However, we didn't have any more time. On checking out we commented on the lateness and poor quality of breakfast. The reception manager didn't seem particularly bothered and just said we hadn't been charged for it. We had arranged to stay at the hotel on our return from holiday but have now cancelled that booking.

"Poor cleanliness"

User 20/10/2019

The bathroom was disgusting. There was what appeared to be sick left all over down the side of the toilet and back the wall. How can the cleaner miss that bit as I've noticed it straight away when I went into the bathroom. Also there was little stained marks on the duvet covers. On our departure, we mentioned the issues to the person at the desk, she only apologised but never offered either discount or free breakfast. We felt disappointed. I dont think it was worth the money of what they offer. Wont be staying here again unfortunately.

"The Manor does it again!"

mbp263, Birmingham, United Kingdom 20/10/2019

So the Manor, it's staff and its Marco Pierre White restaurant has excelled itself once again! We were back last night to celebrate our first wedding anniversary, we met there 4 years ago and married there a year ago today! As always the room was perfect, but on this occasion I'd like to spotlight the restaurant and the staff, the food last night was amazing but the service was the best i had EVER experienced anywhere! Our waitress Hayley was amazing, very professional and polite and generally a really nice person even though it was only her second night there but you never would have known. The restaurant manager (apologies I didn't get his name) again was very professional and polite but also made time to talk to us and working in customer service myself I noticed that he had his team working in perfect harmony and he was 101% on the ball at all times as well as ‘getting his hands dirty' and not just delegating! Even though this was more than enough for us they topped the evening off, as our anniversary stay was complementary with an evening meal i was advised we would have £29 per person included so our drinks and anything over that we were expecting to pay but when we asked for the bill we were told it was taken care of with compliments of the hotel!! We were absolutely gobsmacked! Amazing food, drinks, staff and service and we never spent a penny! Unbelievable! On behalf of my wife and myself we would like to say thank you to The Manor, and in particular Paula, Hayley and the restaurant manager. See you again soon ❤️

"So disappointed"

User 17/10/2019

Based on all the positive reviews, we chose to stay here when visiting the NEC. We were greeted by a very pleasant receptionist and handed the card to our room. There was a used towel on the floor obviously left by housekeeping and on using the loo, you could see a thick line of black mould which was on the inside of the inset wash basin - I showed a photo to reception ( where would we be without mobiles) and the response was superb. Handled with the utmost courtesy, another room was offered. The rooms are tired, the net curtains were missing hooks, but it was reasonably clean. For a 4 star hotel however, I would have expected a complimentary bottle of water each and not just one packet of two individual biscuits to go with our morning cuppa. Rather mean and unwelcoming for £208 before we added our supper and any drinks. We chose to eat in the Marco Pierre White restaurant which we though was a good choice as it looked fab, and the staff were really pleasant although they did appear to be short staffed. We both ordered the filet steak at £26 and ordered it medium - what arrived was dry and tasteless so we sent it back. Once again our complaint was handled with the utmost courtesy but by now I'd wished we'd gone elsewhere. Second time lucky, our meals were returned and one was rare and one was well done. At this point we gave up, save go and cook it ourselves. To add insult to injury, our accompaniments were kept warm and not replaced which I loathe. The meal was poorly presented accompanied by the most acidic béarnaise sauce I've ever tasted. I doubt Marco has ever graced it with his presence, but it was not the best experience. We arrived for breakfast at 9.30 to be told breakfast was finished - another guest was also mistakenly under the impression that he too could grab some coffee and toast. We queued to check out and the elderly couple before us were most disappointed with their stay too. I really felt for them and their issues were largely dismissed and I thought we were in for a battle royal. We checked out and the steaks were deducted from our bill with an apology. I asked to see the general manager but he was on holiday - I shall be writing to him. It's the worst £310 we have ever had the misfortune to spend. Sadly it did not live up to the reviews but I can't fault the lovely staff we came into contact with.


User 13/10/2019

Lovely hotel,plenty of parking,room was spacious and spotless, bed was a bit too soft for our liking but that's just preference,staff were polite and helpful. Breakfast is a buffet style with plenty to choose from , we are in the hotel restaurant one evening and the food was excellent and the staff both at dinner and at breakfast were very attentive , would be more than happy to stay again

"Start of our holls xx"

Widdowson10, Hellaby, United Kingdom 12/10/2019

Just got to say this hotel is absoulty lovely the receptionist zoe was very friendly lovely n very help full was nice to be greted in a lovely manor the rooms and service is second to none would defernately recomend thankyou for our stay will be back xxx

"Fantastic hotel"

User 04/10/2019

Can I just personally mention Gareth from reception. Went down in the night and he was amazing. Nothing was to much trouble. He also assisted us with our luggage without us prompting him on checking in and out. Very friendly, attentive and approachable. I'd had a poor stay until Gareth turned it around. As a result I will be returning. Please thank him.

"Manor hotel meridian"

ladywilliams2019, Dudley, United Kingdom 24/09/2019

Lovely hotel nice area and not to far from the airport, had a few hiccups with our room but was put right 1st time 2nd time had to call them back but were very understanding and rectified the situation. But will still return .

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear ladywilliams2019 Thank you for choosing the Best Western Plus Manor Hotel and for taking the time to share your review. It is fantastic to hear that despite a few hiccups you will return to the hotel, as a team we all look forward to welcoming you back then. Kind Regards Sven Nel.

"Ripped off"

User 23/09/2019

Booked a dinner bed and breakfast package to include an executive room. Room was poor and looked very tired. Was informed after dinner that the free dinner was up to the value of £25 and we were responsible for anything over that value. Considering main courses average around £20 the free dinner did not seem such good value. We brought this to the attention of the assistant manager who was rude and unhelpful.

Paul F, General Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Tour820088 Thank you for leaving feedback regarding your recent visit and I apologise that you felt ripped off. I would be happy to resolve this if you felt misled and were charged additional to the £25 per person for dinner. With our dinner inclusive packages we offer our full menu with an allocation as is in the terms and conditions section of the booking. As a courtesy this needs to be checked to acknowledge the T&Cs however on arrival the team should have advised you of this and for this I apologise. Again if you can forward me further details I will ensure this is rectified as it is important that our guests leave with a positive experience

"Weekend stay pleasant"

User 22/09/2019

We arrived very late on Saturday night. Check in was very smooth. I am not sure if we were upgraded as I am Diamond BW member. Breakfast the next day was crowded but the service was fine. Good selection,friendly staff and attentive. We did not eat in the restaurant as the prices were high. The room was fine with the tea making facilities and toiletries. I was disappointed that there was no complimentary water bottle. Location and parking was fine - no issues. A pleasant stay for a weekend. Would come back.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear shabird2014 Thank you for choosing the Best Western Plus Manor Hotel and for taking the time to share your review. Your loyalty to Best Western and being a diamond member does mean you are upgraded complimentary where possible. I am pleased this contributed to you having a pleasant stay. We do hope to welcome you back in the near future. Kind Regards Sven Nel.

"Lovely start to a holiday"

User 22/09/2019

We booked hotel, park and fly. The hotel was fantastic. Very comfortable bed and lovely staff. We were picked up by a to b taxis which was in the price and had a very comfortable trip to the airport. The hotel needs to look into the taxi firm A to B ,because on return I did exactly as I was told to do and phone the taxi firm. 45 minutes in the cold I waited for the, kept being fobbed off with excuses. Great hotel very poor taxi firm

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear garyleslie Thank you for choosing the Best Western Plus Manor Hotel and for taking the time to share your review. I am so sorry to hear of your experience with A2B, we want all elements of your stay with us to run as smoothly as possible and therefore I will raise your comments with them. On the other hand your comments regarding your hotel stay are greatly appreciated. I will share your feedback with our team. We look forward to welcoming you back to the hotel on your next flight out of Birmingham Airport. Kind Regards Sven Nel.


Elaine C, Dudley, United Kingdom 22/09/2019

We had booked a 1-night stay for Saturday 21st September in a ‘Superior-King' room for our wedding anniversary at this hotel as part of a package (1-night away for 2 people including a two-course meal in the Marco Pierre White Steakhouse Bar & Grill, a glass of prosecco, and full buffet breakfast). We arrived at the hotel (which on the surface looked lovely and inviting) at about 1pm. We were advised that our room wasn't ready but this wasn't a problem as check-in was not until 2pm. We left our car on the car park and ventured out on public transport. The hotel is on a main bus route with regular buses going into Solihull, Birmingham and also to the NEC – very convenient. So far, so good. We returned to the hotel just before 7pm and there was a lively and friendly atmosphere at the hotel (wedding party, Everton Ladies' football team, amongst other guests). Staff were friendly and we checked-in and went to our room to freshen up before dinner. This is where it went downhill. The room was not a ‘Superior King', but was a very basic room with a fold-down bed which was very low to the floor; however, it looked like someone had had a lie down in this bed as the bedding was messy with bits of fluff on it and the pillows were thrown across the floor. I have never stayed in a hotel where the main bed is a fold-down bed. The room had no other facilities that were stated for the ‘Superior King'. We did not venture into the bathroom, but went back to reception. Reception staff did try to sort out our problem but we were advised that the only other room available was a Twin Room – not for our wedding anniversary, thank you very much! We were then offered a room at their sister hotel which was approximately 4 miles away. We stated that we wanted to eat in the Marco Pierre White restaurant which they said we could do and then go to the other hotel. We also spoke to the Manager and he offered us the same. We envisaged enjoying wine with our dinner and then having a few cocktails without the worry of having to drive. With their option, either my husband or I would not have been able to have a drink with our meal if we had to drive to the other hotel. We felt quite deflated and the mood of our evening had changed, so we opted to have a full refund which they gave. We ventured back home to a far superior bedroom!

Paul F, General Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Elane C Thank you for your feedback and I apologise that we did not meet your room expectations. The room allocated to you should have been a Superior King room and I apologise that the incorrect room was allocated. Please contact me if returning so i can ensure the correct room and ensure that your stay is memorable for the right reasons Kind regards

"Have stayed here before and pleased to say it was just as good"

teifion h, Cardiff, United Kingdom 17/09/2019

Even though this is a chain hotel it retains a loy of the buildings charm. Room was huge as was the bed, clean and tidy. Check in and out was slick and professional. Breakfast was self service and had a decent selection. Have to say it was really busy when we were there but kitcken staff kept topping up teh hot stuff and frount of house were working hard to.

"Airport stay for early flight plus car park "

C8774MHangelac, Dilton Marsh, United Kingdom 17/09/2019

We stay here for an early start to the airport Plus it has the added bonus of parking while we are away A taxi is booked via reception for our transfer Always a good service Hotel is very comfortable , Rooms plenty big enough Bed is very comfortable Tea and coffee facilities in our room And a very good Restaurant available for evening meal Staff are brilliant nothing too much trouble Waiter was very informative about the menu and wines on offer 1st class service Breakfast was also help yourself. Plenty available They also cater for people with dietary needs Which is useful to no All in all a brilliant accommodation

"Best Western Plus Manor Hotel (NEC)"

User 16/09/2019

Excellent hotel. All the staff were friendly, helpful and professional at all times. Beds comfy, rooms spacious and plenty of parking. Free WiFi. Breakfast was really good, plenty to choose from. Would recommend this hotel.

"Such a shame"

User 14/09/2019

I am a regular to this hotel and often have an enjoyable stay. I recently heard about the loss of the restaurant manager Sian, who would always go the extra mile to ensure you had a fantastic meal and enjoyed your stay in meridian. Such a shame to here about her leaving, what an asset to this hotel she was. The hotel won't be the same.

"Very reasonable park and fly package"

Chris G, Herefordshire, United Kingdom 09/09/2019

Reception staff were very welcoming and helpful. We had arranged to leave our car here for a week as we were flying from Birmingham airport, a taxi was arranged to pick us up at 5.00am and collect us the following week. The room was very comfortable. Would certainly use this hotel again.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Chris G Thank you for choosing the Best Western Plus Manor Hotel and for taking the time to share a review of your recent stay. Firstly I do hope you had a wonderful holiday after your stay with us and secondly thank you for highlighting the areas of your stay which were great I will be sure to thank our reception team for their warm welcome. I do hope that you consider staying with us again on your next journey out of Birmingham Airport. Kind Regards Sven Nel.

"Nice stay and tasty breakfast"

OlliRu56, Turku, Western Finland, Finland 09/09/2019

Building looks lovely! I was surprised by the good service quality and very tasty fresh breakfast. Stayed for two nights and had a dinner in the restaurant. Free parking available. Very good cleanliness. I could revisit Best Western Plus Manor Hotel (NEC). Thumbs up!

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear OlliRu56 Thank you for choosing the Best Western Plus Manor Hotel and for taking the time to share your review. It was a real pleasure for us to read your feedback and we are glad to hear that we were able to meet your expectations. Based on your comments I do hope that you return to our lovely hotel in the near future, we look forward to welcoming you back. Kind Regards Sven Nel.

"Great stay at Great Western Hotel Meriden"

Soreh, UK 09/09/2019

We stayed in the hotel to attend a family wedding. Afternoon cocktails were held in the Marco Pierre White bar. Our family room was large and comfortable and very quiet which was great! We felt the hotel was really good value for money and would definitely stay their again.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Soreh, Thank you for choosing the Best Western Plus Manor Hotel and for taking the time to share such positive feedback. I was absolutely delighted to read your review and I look forward to sharing that with all of our teams at the hotel, nothing motivates us more than a great review. We look forward to welcoming you back to the hotel in the near future for another great stay. Kind Regards Sven Nel.

"Nice hotel rooms need modernising"

siobhantea, Dudley, United Kingdom 09/09/2019

Stayed here after a wedding reception at the hotel. Check in was easy and quick. Our room was a good size however quite outdated and needs modernising. Bed was very comfortable though, and the room was very clean. Sleep quality wasn't amazing due to people slamming their bedroom doors in the corridor first thing in the morning, but not the hotel's fault. We enjoyed breakfast the next morning which has a lot of choice and was hot. I would stay here again if I were ever in the area.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear siobhantea Thank you for choosing the Best Western Plus Manor Hotel and for taking the time to share a review of your recent stay. I appreciate you highlighting your check in, breakfast and cleanliness the teams running these departments will be delighted with your feedback. I am so sorry to hear that other guests slamming doors impacted on the quality of your nights sleep, if you are ever back with us, please do let us know and we can request a quiet room. We hope to welcome you back in the near future. Kind Regards Sven Nel.

"Nice evening meal and breakfast, good service, disappointing rooms"

Miss V, Lancing, United Kingdom 09/09/2019

Stayed here for 2 nights with a wowcher Warwick castle deal. The reception staff are lovley and make you feel very welcome, and the reception itself is a nice area. We stayed for dinner in the hotel on one of the nights and although it is pricey, it is very good. Breakfast was really really nice though, Crossiants are to die for! Rooms are abit on the run-down side. Definately need updating. Bed sheets had stains on them and the wall had bits of it scraped off. Our soap also got taken away after the first night which was odd, so we didnt have hand soap for a day and a half haha. I would still recomend this hotel, its in a nice area and theres quite abit to see and do around, such as warwick castle. :)

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Miss V, Thank you for choosing the Best Western Plus Manor Hotel and for taking the time to share a review of your recent stay. I am so sorry to read that there were elements of your bedroom that did not meet our high standards of cleanliness. I will be keen to ensure this is not an experience that would be repeated and I will look into your booking to ensure we can improve on the standards in that room. On the other hand I am pleased our reception staff, Marco Pierre White dining experience and breakfast were areas we could excel. I do hope to welcome you back to the hotel in the near future and give you a great stay. Kind Regards Sven Nel.


User 03/09/2019

The hotel is quite impressive from outside and when you enter is does not disappoint. The room was really clean but very warm, however a fan was provided. We had booked a meal at Marco Pierre and the food was delish. I highly recommend the Scotch Eggs. Breakfast the next day was nice. The staff in both the hotel and the restaurant where extremely polite and friendly. All in all a really nice break and I wouldnt hesitate to book again.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Lea_869 Thank you for choosing Best Western Plus Manor Hotel and for taking the time to share a review of your stay. I am delighted to read that you found your stay 'fantastic' and that you would not hesitate to book again. I will be sure to share your wonderful feedback to ensure we keep to the high standards we met in your stay. From all of the team here at the Manor Hotel we look forward to welcoming you back to the hotel in the near future. Kind Regards Sven Nel.


casajon, Knowle, United Kingdom 02/09/2019

We stayed here one Sunday night and we had a lovely stay. our room was a good size and very clean,the hotel is close to some good pubs.we only had a drink in Marco Pierre bar very nice too,Heather and Lorant behind the bar was very pleasant and nice. would definitely recommend ...

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear casajon, Thank you for choosing Best Western Plus Manor Hotel and for taking the time to share your review. Reading that you found the hotel to be lovely and that some of our team members are worth highlighting is fantastic to see. I am delighted that you enjoyed your stay so much and that you would be happy to recommend. All of the team at the Manor Hotel would be happy to welcome you back in the near future. Kind Regards Sven Nel.

"A Great Surprise - Underated"

Thunderbird2_8, Bedfordshire 01/09/2019

We have just returned from a one night stay and we will stay here again if need be. This hotel was part of a Wowcher deal with Warwick Castle and we were pleasantly surprised with the whole experience. Although it is a known wedding venue, there was no wedding on this weekend, which was great because we could have a more objective view. There were plenty of positives, all the staff we came across were very pleasant, welcoming and helpful. The overall look and feel of the hotel was relaxing and very nicely presented. It is nicely decorated, with some great pictures and nice little touches. We had food via the room service, this arrived in good time and again, nicely presented and the food was really nice, nothing was too much trouble for the staff. The room was a basic room, but it was nicely presented and very comfortable, the carpet could have been cleaner to be fair, but it really do not take away from our stay. Breakfast offered a good variety and was very nice too. All breakfast staff again were good and even took time to ask about us and what we were doing over the weekend. We would not hestitate to stay here again. It was our first time here and we can only speak as we can find and it was all very positive. It would interesting to book a function here and experience what they have to offer on that score. On top of all that, very well located for attractions in the area too. It is a surprise to see some negative reviews, we never experienced any of that at all, but we can only reflect how we found over the weekend. I hope we have another good experience the next time we come.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Thunderbird2_8 Thank you for choosing Best Western Plus Manor Hotel for your recent stay and for taking the time to share your review. I am so pleased to read that you enjoyed your recent Warwick Castle break with us. I will be sure to thank all of our hardworking team who made your stay a great surprise. We hope to welcome you back to the hotel in the near future. Kind Regards Sven Nel.

"Park sleep fly"

MarianneMou, Northampton, United Kingdom 01/09/2019

This hotel is brilliant for the airport. You can stay overnight and leave your car in the hotel car park at the rear of the hotel whilst you go on holiday. There is a free taxi service to and from the airport which is very convenient, the airport is around 15 minutes away from the hotel. The hotel is clean and comfortable in a pleasant setting, the bedrooms are good but the furniture is between traditional and old fashioned but serves its purpose. We found all the staff to be very pleasant and helpful both checking in and checking out. There is a very good restaurant by Marco Pierre White where the food is delicious but maybe just a little over priced and not a huge choice. The bar is well stocked but hotel prices are always a bit higher than the “pub down the road” If you fancy a stroll there is a small park just over the road with swans and ducks, all very pleasant. Also a couple of pub restaurants nearby if you fancy a change from the hotel.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear MarianneMou Thank you for choosing Best Western Plus Manor Hotel for your recent stay and for taking the time to share your review. Firstly I hope you had a lovely holiday. I am delighted to read that the park and fly package you had with us to start with was brilliant. It would be our pleasure to welcome you back in the future, please keep us in mind next time you are flying from Birmingham Airport. Kind Regards Sven Nel.

"Not great"

User 29/08/2019

Didn't have a great stay, when checking in they said they were able only expecting 2 people despite all the booking details clearly stating 4, the room was very dated with stained carpets & a visible layer of dust on the carpets beside the bed. Also needed to ask for 2 more mugs so we had 4. In our deal we had 50% discount in the restaurant so myself & my husband chose the steak & wine deal, which was suggested to us by the receptionist when discussing our 50% discount on check in. Only to find out at the end of the meal that the discount can't be deducted from that deal. Also during dinner my son got a piece of glass stuck under his thumb nail, which was within his chair. The next morning we phoned reception & asked for some more tea bags & milk, because there was only enough for 1 cup each which we had already had the previous day, but they never arrived! We mentioned the frustration with dinner discount mixup at check out, they just repeated that this deal isn't included & the receptionist was there that recommended it to us and no acknowledgement was made. We also mentioned the tea bags & milk that didn't arrive and we did receive a half hearted apology. To finish on a positive the restaurant staff were very nice & helpful.

Paul F, General Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear FamilytravelSX Thank you for taking the time to leave feedback on Trip.I apologise there were issues in the bedroom with the quantity of amenities provided and this has been discussed with the team. I hope your sons thumb is now better and this has been discussed with the team. We not offer a discount on a discount and this was on the information sent by Groupon when the offer was purchased. The same information is displayed on our Steak night promotion screen at reception to avoid any confusion. The 50% offer was off all food from our A La Carte menu. I will pass on the feedback to our restaurant team team regarding the service. Thank you again for your feedback and any confusion with the dining offer

"Definitely recommended"

User 28/08/2019

We stayed here for 2 nights this week and I definitely recommended it. Rooms are clean, restaurant is fab. Hotel looks clean and stylish. The staff were very helpful and very friendly, can't fault everyone at all. It's not the best place for the kids but the staff will make you feel at ease. The kids loves the hotel and we do too. Thank you.

"Pleasant stay"

107brahamd, Sudbury- Suffolk 28/08/2019

nice place to stay with some great people working there. the rooms were comfortable and clean. the restaurant had a good menu, there was ample parking. will definitely stay there if in the area again.

"Meriden Manor with kids"

User 27/08/2019

We were attending a family wedding close by and chose the hotel purely for the price, best decision ever. Friendly staff and very relaxing atmosphere made it easy to organise ourselves for the wedding. The high speed Internet made keeping the kids entertained easy.

"Great place"

User 08/08/2019

Absolutely a lovely place to stay. Staff very attentive and helpful. Very comfortable rooms. We enjoyed usins the pool and spa facilities. Breakfast was superb with plenty of choice. grounds lovely and not far from Stratford and bus stop right outside the hotel.

"Wedding reception venue"

User 06/08/2019

We attended a wedding reception for 18 people in Marco Pierre Whites. We had a private dining space and staff did an excellent job in looking after us all. So helpful and welcoming. Bedrooms were ok, a little dated but clean. Breakfast was average, buffet. Would stay again.

"Excellent service at the hotel and restaurant"

Chris B, Essex, United Kingdom 06/08/2019

Very impressed with the quality of the service of the staff in both the hotel and restaurant. Their attention to detail was impeccable and they were all very friendly and knowledgeable. That alone made me want to return at some time. The food was excellent too and arrived promptly and again I would like to return to try the other dishes. The hotel rooms were spotless and very comfortable with warm fluffy towels and robes, complementary toiletries and tea and coffee facilties. The was an iron and ironing board too. The room furniture was of an older style but fitted with the character of the building. There was a large modern TV in the room along with a phone. Room service is available but i didnt use it. The room was quiet and didnt hear any sound from other guests during the night. It was quite a hot day and the room was warn but there is no air conditioning. However there was a fan in the room that made it comfortable. If I have business in the area again I will definitely use the hotel again. I must say again how impressed i was with all the staff, they are a credit too the hotel and restaurant.

"Excellent stay"

User 05/08/2019

What a lovely hotel, staff very friendly and helpful. will defiantly be back. had to book at the last minuet and nothing was to much trouble. the dinning hall is laid out lovely and all staff are very helpful

"Wonderful Hotel"

Thequietone1983, Solihull, United Kingdom 02/08/2019

Stayed here whilst visiting friends for a wedding and the price was decent so gave it a go! Was not disappointed. Everyone was so friendly! Reception seems very happy to be there and even got me an early check in. The room was lovely and clean, smelt fresh and felt spacious and airy. Michelle and Zoe in housekeeping were so kind and friendly it felt like visiting home, nothing was too much trouble. We didn't eat in the restaurant but the menu did look amazing. Will definitely return

"Lovely Hotel but so much to work on"

SLR110193, Doncaster, United Kingdom 02/08/2019

This review will come as no surprise to the hotel manager due to me emailing him previous to this to express my dissatisfaction with my stay. As I stay in many hotels I feel that it is important to express any issues privately first but as he can not take the feedback on board and responds in a clever, arrogant manner I will be posting the feedback on here too. Lobby area, restaurant etc is beautifully decorated and well maintained and is the best part of the hotel. Once you cross into the dated carpet area of the rooms corridors it is a different story and like staying in another hotel. The rooms are dated and not throughly cleaned. We were given 1 robe, 1 mug etc as if only 1 person was staying. We are top tier Best Western Members and this was never acknowledged. The robe we were actually given had a dirty tissue in it showing that the robe hadn't been cleaned before our stay. Breakfast was a disaster. There was no food left at half past 9 with no one refilling. No one was serving so we had finished our food before the tea arrived. We were also rudely awoken by the cleaners hoovering outside our door at 8 on a Sunday. Overall the stay was just not good enough. We were not asked how our stay as on check out and as there was only 1 member of staff working on the desk at check out time we didn't feel it was right to say anything so as soon as we got in the car we emailed Best Western. Best Western themselves were great but the hotel manager basically said because we didn't say anything at the time there is no proof. He has no idea why breakfast was as it was and basically has no explanation for why things has happened but yet can not give a genuine apology or even compensation to make this right due to lack of proof. To that I say get more staff on at check out and have every member of staff ask if the stay was ok. Then you can have a come back. Until then, I feel that customer feedback should be treated with respect.

"Lovely hotel for overnight stay"

823garryt, Sheffield, United Kingdom 25/07/2019

We stayed here for my husband's 60th birthday and the package included tickets to the National Motorcycle Museum (the reason for the stay!) Good value for money as the tickets would have cost us £20. Hotel was spacious, roomy, situated in a lovely village and had excellent facilities and amenities. Thoroughly pleasant stay, even if the air conditioning wasn't working (a fan was provided instead.)

"Good, pleasant hotel"

Diclat, England, United Kingdom 23/07/2019

One night for business and all in all, a pleasant friendly hotel. The restaurant staff were great although the menu was very limited for vegetarians, if you like mushrooms great, but not all veggies do. Breakfast was good with plenty of choice, no options for a non dairy person, but toast and fruit were available. The room although a little bashed in places, a few holes in the walls and a couple of other bits, all in all a pleasant room. Plenty of space with a massive, comfy bed, toiletries if required and tea and coffee. Reception staff were really cheerful and pleasant. Would definitely come back and recommend as I did already.

"Getting back on track"

Paul R, Leeds, United Kingdom 22/07/2019

Arrived early afternoon and as usual checked in without taking the bags, (we like to have a look at the room without dragging the bags around), the room was really hot and had a small window, (there was a fan in the room). Having stayed previously we know they have rooms with Juliet balconies and large doors, so returned the desk to ask if it was possible to move, no problem moved to room 403 towards front of hotel looking over the gardens. Great customer service. As a member of the rewards loyalty system we chose to have a complimentary drink as opposed to points (a nice G&T always goes down well after a 2hr drive). The room was spacious and with the doors open allowed cool air in, the toiletries provided are fine, dressing gowns, and flip flops are provided. Tea and coffee in the cupboard below the tv, the door was loose, reported to front desk and repaired in 10 minutes (Ive waited in other hotels longer to have milk delivered so top notch). We used the Marco Pierre White restaurant on the three evenings we stayed, we had a minor hiccup which was dealt with by the new manager in an exceptionally professional manner (it really does make a difference), food was good. All in all a pleasant stay and I believe the hotel is getting better with the improvements to the public areas. Only gripe would be how hot the rooms get, opening the windows helps and the fans provided assist but are noisy, perhaps ceiling fans could be installed if the cost of air conditioning is prohibitive.

"Stylish and relaxed atmosphere "

tinakelly83, Wymondham, United Kingdom 22/07/2019

We stayed at this hotel for 2 nights. Booking in was quick and easy. Bedroom and en suite was immaculate. The choice for vegetarians in the Marco Pierre restaurant was poor and nothing at all on offer for vegans. Was told by restaurant manager they don't stock anything vegan as they don't get asked for it. I settled for the macaroni cheese which was watery, it wasn't inedible and after a long journey and not a lot of choice I begrudgingly ate some of it. The cost of our drinks and starter was refunded as an apology. Sophie our waitress was very accommodating. Breakfast was fantastic with plenty of choice and the Irish lady was very friendly and seated and served us straight away. Apart from the vegetarian issue the hotel was fabulous and great value for money. Would definitely return but eat evening meal elsewhere.

"Excellent DBB stopover - staff are a hoot!"

John L, Essex, England, United Kingdom 21/07/2019

We stayed over after a family event nearby, 2 rooms, and did the Dinner B&B package. The Front of house staff were great when we arrived early, at 11am, and let us check in early so we could get changed and go to the event. Bethany and Fidelma sorted me out for several coffees and lunch whilst we all converged on the hotel! The dinner was a delight - food excellent, but bettered by the staff - Sophie our waitress for the evening was a great laugh, and Tom the sommelier helped us choose the right wines for our tastes. We even had a cocktail-comp with Darren and Heather behind the bar competing for best Espresso martini! Danny steered us through dessert decisions, and Sian with the fantastic red hair supervised superbly! Beds very comfortable, and breakfast next morning filled us beautifully. Looking forward to next excuse to come and stay.

"Second stay and every bit as good."

Gloucestercouple, Gloucester, England 14/07/2019

My wife and myself stayed here for just one night prior to flying out of Birmingham Airport. Deal was for one night plus eight nights parking, found convenient parking space and checked in. Check in straightforward and easy, very pleasant reception staff and so to room 311. Room good size, bathroom well equipped and nice large fluffy towels, everywhere was clean and comfortable. Large double bed was comfortable with good quality linens, a fan had been turned on to cool the room prior tom our arrival. Windows opened and room was nice temperature. Drink in bar and so to bed. Breakfast next morning was good, usual hot buffet and my request for a piece of fried bread was politely and speedily fulfilled. All in all a pleasure to stay here and a good start to a holiday, unfortunately our holiday was ruined thereafter but that is another story.

"Travelling to family north of the border.."

V4048SKsusanb, Hythe, United Kingdom 14/07/2019

We got a discounted price for double room and breakfast for under £50, mid summer as there was excess capacity. This is a large hotel, our room was over 400. There is a lift at one end. Parking was limited in front and larger behind. There was outside seating both sides of the building. The village had a pond with swans and cygnets. There are a few local pubs nearby. Room was large with twin beds, and a good en suite. Towels and toilet paper were thick. We ate dinner in the Pierre White restaurant and really enjoyed the welcome from Tom. Breakfast was disappointing: at 9.30 they had run out of everything ( fried eggs, sausages, beans, tomatoes, yogurt and even bread.) and staff seemed slow to replenish or clear tables. Tip: don't be late for breakfast.


User 10/07/2019

The hotel fully lived up to our expectations. We enjoied a good nights sleep and a very nice breakfast. The internet also worked fine. Very nice staff Nice location and very easy to find. Will recomend this any day.

"Enjoyable stay"

david b, Newcastle upon Tyne, United Kingdom 09/07/2019

Good clean hotel with helpful friendly staff (especially the Irish lady at breakfast) and good food. Location good for NEC. Three local pubs within walking distance all very nice also serving good food.

"Marco Pierre White let down by Best Western Plus Manor Hotel (NEC) Meriden"

User 08/07/2019

Due to a combination of mix ups / mistakes (non of them by me) what should of been an amazing weekend away turned into a nightmare , with the Hotel somehow trying to victim blame me with their poor reaction / service and attitude to the situation. Eating in the on site Marco Pierre White franchised restaurant was the one redeeming feature of the weekend and has been an ambition of mine for many years, thank you Marco and your staff for bringing some light to the darkness caused by Best Western.

Paul F, General Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear onair Thanks for your response and I would welcome any further information regarding the mistakes made by the hotel. I am aware of reviews elsewhere but should you wish to send documentation to me regarding the stay so i can investigate further and match correspondence in order to resolve an Kind regards

"Lovely hotel handy for the NEC"

marye985, London, United Kingdom 08/07/2019

Great hotel, located on the main road through the village, easy to find and only 10 -15 mins away from the NEC. Good breakfast, lovely meal at Marco Pierre White restaurant and helpful service at reception. Will definitely stay again. Well done!

"Wedding Gilderoy - Rose 21.6.19"

shelaghmcevilly, Niederkruechten, Germany 08/07/2019

My husband and I had a very pleasant two night stay at the Manor Hotel whilst attending our son's wedding. The event went very well and the venue was a good choice. Our room was clean and comfortable and the staff were generally very helpful. My husband and I are vegan and the catering staff were very helpful with attending to our dietary needs. We had particularly nice conversations at breakfast with Fidelma Moten-Mills, the breakfast supervisor. This friendly, personal touch made our stay that touch more special and memorable. Thank you to all the staff for your hard work and helping to make the day special for the bride and groom and their guests.

"When is connected not connected?"

833bg, Cambridgeshire, United Kingdom 03/07/2019

Arrived on a Friday evening and booked for dinner in “hotel” restaurant on arrival. Some difficulty with room and “almost” a suspicion that if booking had been associated with my Diamond level card more could have been done. (Although we did receive a discount because room requested wasn't available). Decent enough meal - although equalled by pub down the road on Saturday. At around 6.30pm on Saturday tried to book dinner for that night, to be told there wasn't space because of number of walk-ins + large groups. Told at breakfast that this had been a last minute decision. Fair enough - hotels need to be full. But when I suggested to reception on Sunday morning that a sensible approach might be to warn guests on arrival that there might be difficulties the next night, I was told that “we have nothing to do with the restaurant - it's separate”. Which is odd considering our inclusive breakfast was there and we'd booked at reception for Friday evening! My husband has disabilities and was tired after a day in a conference hall. To have to get him back in the car and to eat in a cramped situation caused considerable distress. Not really what is expected of a BW Plus - although credit to breakfast staff who were excellent.

"Unruly guests"

Bridget V, Bristol, United Kingdom 01/07/2019

Overall the hotel very was nice, room comfortable. Bargain with parking and taxi paid to airport and picking up. The problem was unruly very loud ignorant guests with no consideration of other people. We had to be up early for a flight. I suppose we had 2 hours sleep as there was lots of door banging and chatting very loud in the corridor by our room. We didn't complain at the time as this could have made matters worse! We did once back as it ruined our first day as we slept for the first day loosing a day of our holiday. We were told that its a 24 hour hotel! and this could be expected from all the comings and goings through out the night and that we should have complained on the night.... Aren't all hotels 24 hour?? we have never had this problem in any other hotel we have stayed in over the years. So be prepared that if you get guests that don't care that others are sleeping....complain as you won't get much sympathy from the manager.

Paul F, General Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Bridget V Thank for your feedback and I am glad that you liked the hotel and offered great value for the price. I apologise we were not able to resolve the noise issue at the time. The room occupied was in a quiet area of the hotel and had a call to reception we could have rectified immediately. I note that you chose not to advise of any noise issue experienced until returning home which made it difficult to investigate. In previous correspondence an apology was offered on 2 occasions. I understand you had to be up at 3am in order to depart the hotel for your holiday. It is always our intention to delight our guests and your feedback will assist.

"Disappointed, not what it says on the tin!"

Navigator25227314835, Cambridgeshire, United Kingdom 01/07/2019

Two disabled rooms requested and was reassured, twice, that one had been granted. At check-in disappointed to find that neither room had disabled facilities. In actual fact the hotel has only one room for disabled people. We were then put in rooms at the very furthest point on the ground floor. Very poor communication about the restaurant and then we were told it wasn't part of the hotel. Strange that breakfast is served in the restaurant which you pay for at the hotel. Wi-fi in room definitely not hi-speed, more like non-existent. Tea/coffee facilities in room could be better proportioned.

Paul F, General Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Navigator25227314835 Thank you for your feedback and I apologise that you were not given the rooms requested. I would welcome any correspondence you may have so I can check as the reservation confirmation as we have is for a double room with no other requests with the booking and our disabled room had already been allocated. The restaurant is part of the hotel and would welcome any further feedback. Kind regards

"Beautiful hotel"

Connector26377245374, London, United Kingdom 01/07/2019

Lovley room and location. Bath tub was a bonus. And the parking was handy too. The decor is really nice and retro. The rooms are really large and spacious. We had all we needed. I enjoyed a hot relaxing bath. Great stay.

"Such a wonderful break."

User 01/07/2019

The staff couldn't have been more helpful. Nothing was too much trouble. Food excellent and all in all a very comfortable stay. We had the best nights sleep we've had in a long time. From reception to bar and restaurant staff we were made to feel so welcome.

"Overall good but a little too corporate"

Jacky G, Southampton 27/06/2019

Not a great welcome, very efficient but not welcoming. Hotel very clean, room comfortable. Went into bar just to have look, barperson 'Sophie' was very informative and friendly which changed our initial perception. We were in the restaurant both nights, 1st night disappointing, both food and service. 2nd night completely different, excellent service and great food. Shame its not consistent. Booking out was a little more friendly and we were asked if we enjoyed our stay, which overall we had. There were a couple with 2 small children who appeared very uncomfortable as the whole hotel was very corporate, not relaxing or catering for little ones.

"Faultless Wedding "

vickyoz_1981, Solihull, United Kingdom 27/06/2019

We had our wedding here on the 15/6/19 (service and reception). There is nothing I could fault. From the initial contact and constant support from our coordinator Vicky to the staff on the day ( Alec, Matt, Luke, Jade, Andrew, Callum) we was in the best hands possible. The turnaround and decor of the room was amazing. Nothing had ever been to much trouble. Guests commented on the food which was superb & a few of us stayed over and enjoyed breakfast together the next morning, which again was fantastic). Thank you so much all, i couldn't have wished for a better wedding day, rain and all !!


timw48, Manchester, United Kingdom 23/06/2019

The staff really make this hotel. The reception staff are very helpful and catered for all our needs without a problem. The bar and restaurant staff also superb. We had an evening meal and we were a large group and some people showed up late but were served quickly. They could not do enough. The breakfast was very good and again, the staff were great, always asking how our evening was and just being nice. I had some guests with me from overseas and they commented how nice it was to stay here. Will 100% be back, even if it's not a business trip. Thank you for the hassle free stay.

"Great Stay"

Richard L, Colchester, United Kingdom 22/06/2019

We traveled with friends and stayed for three nights over Christmas 2018. The rooms were clean and comfortable and our three room were close together. The bar was well stocked and the staff were good. The hotel staff were very pleasant and professional. The evening meal on Christmas eve was very good and our server who was a student working over the holiday was exceptional but they need to have more training, breakfast was again very good. Christmas day lunch was enjoyable and the restaurant was not over crowded however again the lack of training showed. The hotel is a short walk from two pubs one we went to early on Christmas eve and the other one on boxing day. The hotel provided a coach for travel to Birmingham which we did not use but our friends did and they enjoyed it. We drove to Coventry and visited the cathedral. We were impressed with our Christmas break and will most likely repeat in another year.

"Poor value restaurant"

Freedom09197569123, London, United Kingdom 21/06/2019

Hotel is tolerable but with nice bedroom. Restaurant is poor value - probably because of the Pierre White association. Based in Meriden - the home of iconic Triumph Motorcycles - you would think that their Triumph Bar had some relevance to the brand. No, some nice but pointless B&W photographs.

"Gone downhill and needs refurb."

Kevin D, Shropshire, United Kingdom 20/06/2019

Stay here a lot when travelling from the airport. We feel that the rooms now are really showing their age. Very old fashioned with first generation flat screen tv's with smear marks on the screen. Carpet grubby and generally room past its best. Please BW start a refurb plan. Breakfast the next morning was very poor with cheap ingredients , especially the sausages and tinned tomatoes. Not worth the money. Staff friendly enough but sadly the product is now Not up to modern standards. Full credit though to the gardeners who keep the grounds to an exceptional standard but sadly you don't stay outside. As BW members we feel that the hotel need to act now to prevent this hotel declining further, we hope it does as location is excellent.

"Fantastic hotel, great value for money"

Stina963, Leeds, United Kingdom 16/06/2019

This hotel is fantastic, the room has lovely decor, very clean and comfortable, has all the things you need in the room ie iron and ironing board, hairdryer etc. Staff are so friendly and helpful. The breakfast was amazing and as it was a buffet perfect for me being a vegetarian. The price was brilliant. I would definitely stay here again and recommend to anyone staying in the area. Perfect location for NEC.

"overnight stay"

Ashley T, Hitchin, United Kingdom 16/06/2019

restaurant staff were very attentive, although rather rapid to take order and serve up, with it seemed 60 seconds between courses! Staff members Shauna and at breakfast Fidelma, were great hosts. Thank you

"Super hotel"

User 16/06/2019

A super hotel with large clean room. Most important- a comfortable bed. Staff in the bar and restaurant are efficient and friendly. Breakfast has a good choice and the restaurant manager - I think I caught her name Fildema Moten-Mills obviously really cares about her work. ... super


giuseppegZ9488ZT, Coventry, United Kingdom 12/06/2019

On the 8th of June I was celebrating a late birthday with my family and decided to celebrate it at the Marco Pierre White at the Manor Hotel. From the moment we entered the premises there were smiles all round, for a welcome that gave you the feeling this was going to be a pleasure of an evening. We were not disappointed it was overpowering to see how effortlessly the staff were revolving around tables, the background music was subtle and pleasant so we could have a conversation without being drowned by it. We ordered our starters and being the fussy guy I am I had a special request to have our starters placed in the centre of the table so we could all savour the delights of Calamari, Molten Camembert the great Scottish Smoked Salmon prepared by expert hands of the chef. The mains were above expectations my young son gulped down his Maccheroni Cheese with avidity the Burgers ALEXANDER JAMES and the American were almost to a melting point tender and soft in texture not forgetting the three steaks that came cooked to a T. Perfection at it's best the condiments as well as all the rest of the food made the evening an all together a great dining experience. We had to apologise to the Chef Patissier Tom whom we let down only because we were stuffed to the Gills, could not cope with another crumb of food. Abundance and delight Thank you to the fabulous Restaurant Manageress and to Alec who made our evening VERY SPECIAL THANK YOU ALL JOE Grilli and his Family


Karen B, Bedford, United Kingdom 07/06/2019

Had a lovely overnight stay. From the moment we arrived until we checked out, things couldn't have run more smoothly! Very pleasant and helpful staff at reception, bars and breakfast. Breakfast was of a good quality and selection. Room was clean, peaceful with a comfortable bed. Would highly recommend.

"Nice hotel Could Have Been Better "

Ihilly, Stowmarket, United Kingdom 06/06/2019

We stayed at the Manor hotel on a Groupon deal. From the minute we arrived there were problems. These I feel need to be disused with the hotel direct but unfortunately I have been unable to find an email address to do so! I have to say the meals we had in the hotel were super. It was just other things that let the hotel down, which spoilt our stay there.


DottyLovesYou, Lincoln 05/06/2019

This is such a beautiful hotel with the most wonderful, smiley, helpful staff! We would definitely stay here again. Such a bargain price for a bit of luxury. Easy to get to and located in a really cute little village.

"Weekend stay for Exhibition at NEC"

Graham B, Waterford, England, United Kingdom 05/06/2019

High standard, well decorated, most of it looks recently refurbished. Rooms nice, clean, well maintained, nicely decorated, and facilities fine. Issue with parking , not enough spaces as car park rammed, but otherwise fine, Dinner was fantastic, service very good, private dining room and attention from staff was top quality. Few too many pictures of Marco Pierre White everywhere, which is a bit off putting lol, but otherwise cannot complain, great experience

"Nice & clean but old fashioned"

TracieH1968, Birmingham, United Kingdom 04/06/2019

This hotel was clean but the room was very old fashioned looking, full of dark wood furniture. The grounds were lovely. Cleaner was really helpful. Breakfast was nice buffet style. Staff were friendly enough x

"Great Hotel - Handy for the NEC"

Clarksa2, Bristol, United Kingdom 24/05/2019

Stayed with a group of colleagues for 3 nights. The hotel is well appointed, very clean and the staff are great. They are really attentive, friendly, they could not do enough for us. Special shout out to Fidelma and Cherelle in the restaurant and Giuseppe who looked after us in the Guernsey suite for our meeting. Great people doing a great job... thank you guys!

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Clarksa2 Thank you for choosing Best Western Plus Manor Hotel for your recent 3 night stay and conference, and also for taking the time to share your review. I can see from your review our hardworking staff have made your stay very special, I agree that they are great people doing a great job and I will be keen to share my thanks with them for their hard work. I am sure they will find your comments very motivating. We look forward to welcoming you back to the hotel in the near future. Kind Regards Sven Nel.

"Staff are a credit."

User 24/05/2019

I stay at Best Westerns all over the UK for work, and usually bring my family. I would like to say I am extremely pleased with how Sian Smith (Restaurant Manager) handled a certain situation that happened. We we're sat in Marcos bar/lounge area where we were waiting for our room to be cleaned (I wont go into detail as I feel its irrelevant now but at the time we were not happy). We met Sian in the lounge area when she simply walked past, smiled and asked if we were ok. We said 'not really' and she immediately sat down and spoke to us calmly, politely and shown an interest. She listened very attentively to my concerns and addressed all my needs as guests, including my little boy who was very loud and quite disruptive. She was empathetic, got us some complimentary drinks whilst we waited which we greatly appreciated (a beer really helps in these annoying situations) and she generally just shown a positive attitude which I believe as she is in charge of restaurant and wasn't duty manager or in charge of bedrooms it was outside of her remit. She then looked after us during our evening meal where you could tell she belonged. She remembered exactly who were and made sure our needs were met. Credit to your business. On a side note, the receptionist Zoe was also extremely helpful and the food in Marcos was very good. What could have been a bad experience was quickly turned around by your staff and we would return purely because of those staff who taken the extra time to speak to us.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Staceydcavey, Thank you for choosing the Best Western Plus Manor Hotel for your recent stay and for taking the time to share your feedback. I am so sorry to hear that there was an element of your stay that you found disappointing, it seems that Sian has done a fantastic job of setting the wheels in motion to turn your stay around and I will be sure to thank her for stepping out of her remit and putting customer service at the heart of shift. It is great that because of her you would now consider your return. We look forward to warmly welcoming you back to the hotel. Kind Regards Sven Nel.

"Great place, nice village"

YidBee, London, United Kingdom 23/05/2019

We stayed here for a corporate event taking ace at NEC. The staff were all great, friendly and helpful. Special praise to Guisippe who was engaging and showed great customer service. Food was great especially fried breakfast. Bedrooms were large and clean.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear YidBee, Thank you for choosing the Best Western Plus Manor Hotel and for taking the time to share your review. I am delighted to read that you highlighted our staff, particularly Guisippe, who will be thanked for his hard work. It is great to read you also found our bedrooms clean and that you enjoyed your fried breakfast. We look forward to welcoming you back your next corporate event. Kind Regards Sven Nel.

"Great place to stay and eat"

Ma354, Norfolk, United Kingdom 20/05/2019

Wonderful building and beautiful decor. Marco Pierre White restaurant was definitely a plus. Ami was very accommodating finding us a table without previous booking and nothing seemed to be a problem. Alek made our experience even better with his impeccable manners and he certainly knows how to run the place. True gentleman. Food wonderful and I will definitely come back without hesitation.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Ma354 Thank you for choosing the Best Western Plus Manor Hotel and for taking your time to share such wonderful feedback. Ami, Alek and all of the Marco Pierre White Front of House team as well as our Chefs will be very pleased with your comments. Kind Regards Sven Nel.

"A wonderful hotel!"

User 13/05/2019

We have just spent the weekend at this hotel, and are so impressed! The hotel is set in a quiet pleasant area within easy reach of many attractions,such as the historic town of Warwick & the beautiful Warwick Castle. The hotel is beautifully maintained and presented throughout, with large, spotless and well-equipped rooms. The communal areas are lovely, and the Marco Pierre White bar & grill is a real bonus. The hotel gardens are beautifully manicured, and offer a nice spot on a sunny day or a warm evening to enjoy a relaxing drink. The most important point to mention is how excellent all the staff are. Every Single staff member, ranging from reception staff, to waiting staff, chamber maids, to bar staff etc,etc..were exceptional. All were helpful, hard working, friendly and courteous. Each & every one of them deserves a big pat on the back. Their customer service skills are impressive and greatly appreciated. Thank you for a lovely stay. We will definitely return, and have no hesitation in recommending this hotel.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Helen W, Thank you for choosing Best Western Plus Manor Hotel and for taking your time to provide us with such a detailed review. I am absolutely delighted to read your review,we will take on board all of your comments and share them with our hardworking team who will be as equally pleased. Thank you for highlighting our customer service skills, I will thank the team for being hardworking, helpful and courteous. We look forward to welcoming you for your next visit and thank you for your recommendations. Kind Regards Sven Nel.

"Very clean and friendly"

User 11/05/2019

I stayed at this hotel for my bday and it was one of the hotels by far clean ,,friendly staff breakfast was amazing ,,only 1 problem was the place doesn't advertise what's around that area for you to do so we ended up staying in the hotel all night and ordering food

"Nice hotel"

User 10/05/2019

Stayed for a family wedding. Family room bit small but clean and comfortable beds. Breakfast very nice, one of the best we have had in a hotel. Staff friendly in reception and restaurant. Overall great stay.

"Outstanding bar service"

User 08/05/2019

Wow! Me and my husband came for a meal at the Marco Pierre whites restaurant in meridian and there is nothing bad i can say. The highlight of the night was the service i received from Luke the barman! Such an attentive young man and made sure everything was perfect for us. He even made sure our food was good even though he wasn't serving us. He told us that he'll be leaving on Sunday and i honestly think they will have a big job on their hands trying to replace him. Will be coming back again.

"Enjoyable stay"

Martin L, Woking, United Kingdom 07/05/2019

My wife and I enjoyed a single night stay last Saturday, booked via Groupon including tickets to Warwick Castle. Our room (118) was well presented and clean. The bed was perhaps too soft than what we are used to, but still got a good, quiet nights'sleep. The corridor side door next to our room was opened during the day which meant any trips to the car were just a 5 metre walk away! The breakfast was excellent and we'll prepared and presented...and tasted as good as it looked. There was a slight mix up regarding the tickets for the castle. We didn't realise until we presented our email confirmation to the ticket booth that the hotel should have issued us tickets. This was eventually sorted by email...but did entail a lengthy wait! However, I can now report that the hotel have responded quickly and efficiently to my email informing them of this matter. They offered a discount and a complimentary bottle of wine the next time we stay. As this is unlikely, I suggested that they "pay forward" their offer to either the present or next occupants of room 118 !! Let's hope this happens and that someone gets a nice surprise!! We would recommend this hotel...but do check if you book via Groupon!!

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Martin L, Thank you for choosing the Best Western Plus Manor Hotel and for taking your time to share valuable feedback from your stay. I am so pleased to read that you found many elements of your stay that were good and that in future you would recommend our hotel. Once again as a team we would like to express our sincere apologies for the delays you faced at Warwick Castle and we will be happy to share your kind gesture with the next guest of 118. Kind Regards Sven Nel.


Travel02958098303, Coventry, United Kingdom 07/05/2019

I honestly couldn't find fault. The food and the the service we received was excellent. We went for a relaxing weekend for my husbands birthday and both thoroughly enjoyed it. Hotel was clean everyone was helpful

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Travel02958098303, Thank you for choosing Best Western Plus Manor Hotel for your recent stay. First of all a belated 'Happy Birthday' to your husband, I am delighted to see you were able to 'brilliant' weekend here with us, I will share your comments with all of the team members here on site. We look forward to welcoming you back to the hotel in the near future. Kind Regards Sven Nel.

"Some of the rooms need a little TLC, but good breakfast and pleasant staff"

John F, London UK 06/05/2019

My wife and I booked through Wowcher for b&b and a day in Warwick Castle, it was a really good deal, but the hotel should have given us another document on registration and it caused us a problem at Warwick Castle, but they eventually permitted our entrance. When we arrived at the hotel we complained about the first room because we found bleach and wine stains on the carpet and we did not want to get blamed for them, we were offered another room almost immediately, so that was good. The breakfast buffet was good and the staff, especially Bethany who really looked after us. One slight complaint was when we asked one of the other waitresses for a cup, quite bisarly she just placed a cup on the table cloth, I think she thought it was up to us to find a saucer and a spoon, I think we can forgive that because overall it was a pleasant stay.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear John F, Thank you for choosing Best Western Plus Manor Hotel and for taking the time to share a review of your stay. I am so sorry to hear of the delays that you faced during your visit to Warwick Castle, I will be liaising with the front office team to ensure we are issuing all relevant documentation on check in. I will personally thank Bethany for her hard work, thank you for bringing her to our attention. Kind Regards Sven Nel.

"Excellent Hotel with Excellent Staff"

RH_RH2014, Warrington, United Kingdom 30/04/2019

Stayed at this hotel Friday 26th and Saturday 27th April. The hotel is very nice with a good quality bar and restaurant. Hotel staff are really good, we found them to be extremely helpful and courteous in all areas of the hotel from the maids to the restaurant staff and also the bar staff but I would particularly like to mention Zoe on reception and Martin the concierge. They sorted out a small problem with our room my wife had with no bother at all. Thank you. The hotel is in a small village with not a lot there but there are a few pubs and shops and some good quality restaurants if you fancy a change from the excellent food served in the hotel restaurant.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear RH_RH2014, Thank you for choosing the Best Western Plus Manor Hotel and for taking the time to share your valuable feedback. I am delighted that we were able to offer you an excellent stay and that both Zoe & Martin could be of assistance to you. I will be sure to thank them for their hard work. I look forward to welcoming you back to the hotel in the near future. Kind Regards Sven Nel.

"Booked through wowcher "

Z3215FMthomasc, Barry, United Kingdom 28/04/2019

The hotel in itself is lovely . The service and staff were brilliant . The restaurant was great , the food was fantastic and again service was flawless . Breakfast in the morning was delicious and plentiful. The entire stay was just excellent. The wowcher deal made everything super easy and a great package that came with an over night stay and 2 free tickets to Warwick Castle ( which is great fun ). The room was a little dated and signal/ WiFi wasn't the best , but clean and functional nonetheless. I would definitely recommend a visit to this hotel, even just for the restaurant and bar alone .

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Z3215FMthomasc, Thank you for choosing to stay here at the Best Western Plus Manor Hotel (NEC) and for taking your time to provide us with your valuable review. From reading through your review I can see what an excellent stay you have had, this is exactly the standard we are aiming for. I will pass on your my thanks to the team on site here who have worked so hard to ensure you enjoyed your stay with Warwick Castle vouchers. I do hope that we can welcome you back in the near future. Kind Regards Sven Nel.

"Imprressive "

Andy D, Rainham, United Kingdom 28/04/2019

The staff worthy of praise . From my first phone call to checking out, everyone was friendly , proffesional and happy. Granted the room we stayed in needed a little TLC but nothing worthy of reducing the rating or making a fuss off. When rooms are being refurbished you may want to consider the height of mirrors. Mrs D being under five foot couldn't use the mirrors in the room. The food in the restaurant was very good matched with the service. Ideal location for a number of attractions.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Andy D, Thank you for choosing to stay at the Best Western Plus Manor Hotel (NEC) and for taking the time to share your valuable feedback. I am delighted to see that all of our wonderful staff were able to make you feel welcome, I will be sure to thank them for being so friendly, professional and happy. I am sorry to hear that Mrs D could not reach the mirrors, this is feedback that can certainly take on board thank you for bringing this to our attention. Kind Regards Sven Nel.


User 27/04/2019

We stayed at the BW Plus Manor Hotel 34 & 25th April 2019 for the first time. We were made welcome immediately. The Bar and Restaurant staff were particularly amazing. Friendly and cheerful, nothing was too much trouble. A special thanks to Luke and Beth from the bar, Kate and Filomeda from the MPW restaurant.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Karencoffeelover1, Thank you for choosing to stay at the Best Western Plus Manor Hotel (NEC) and for taking the time to share such kind words. I am delighted that you enjoyed your first stay with us and that Beth, Luke, Kate and Filomena all made your stay a memorable one, I will share your comments with them and most importantly thank them for such hard work. We hope to welcome you back a second stay in the near future. Kind Regards Sven Nel.

"Perfect all week"

User 27/04/2019

I stayed from Sunday evening until Saturday morning and was extremely satisfied all week. Facilities are great, location is great, breakfast and evening meals are, you guessed it, GREAT! Special mention to Cherelle for being enthusiastic, conscientious, positive, has plenty of initiative and is extremely helpful. I had a perfect week and will no doubt be back.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear andypW5547TK Thank you for taking the time to share of a review of your stay at Best Western Plus Manor Hotel (NEC). I am delighted to read that you found the hotel to be perfect for your week long stay. I do hope this means that next time you are in the local area you will re-book with us. I will share your kind words with Cherelle and thank her for her hard work. Kind Regards Sven Nel.

"Pleasant Two Night Stay"

870lawrenceh, Castle Bromwich, United Kingdom 26/04/2019

My wife and I spent a pleasant two nights at this lovely hotel. Situated in Meriden, the centre of England it is ideal if visiting the NEC with easy access to the local motorways. It is however situated in a lovely village with plenty of beautiful countryside all around. The hotel itself is set in attractive grounds with ample car parking space to the front of the building. The staff who greeted us were very friendly and helpful. Our room was clean, spacious and well furnished. The bed was large and very comfortable. The bathroom had a bath and shower. Although we didn't use the restaurant, the bar was welcoming, and had large screen TV, ideal for watching the football!! All in all a comfortable stay.

"good hotel close to NEC and airport."

User 26/04/2019

Very clean with comfortable beds ,big TV in the room , very good breakfast ,good location , hotel located in very quiet village, tough close to NEC and Birmingham airport. Only one issue I have experience Lack of ventilation in the rooms. Other than that very pleasant stay.

"Awful Hotel. I Advise Against Staying Here"

j106940, Birmingham, United Kingdom 25/04/2019

This is truly one of the worst hotel experiences I have had. I decided to stay here because of its location, however Tim and the operations manager Sven were ridiculously rude to not only me, but their tone with other customers was appalling. Due to an issue with my shower not working, I had to be put in a different room. Sven dealt with this in the most unprofessional manner, at one point even suggesting that I stay in the room as I was only there for one more night.

"If air con is a factor, look elsewhere."

User 24/04/2019

Air con is currently not functioning at this hotel, given that the weather is starting to get hot and the rooms are humid at night, this is likely a deal breaker for most. Food servings are mediocre at the upmarket restaurant, but the food is nice. Bed is comfy and huge, which is a plus. TV is not restricted. Bathroom could definitely use some TLC. All in all, as long as you don't mind humidity it's an okay hotel.

"Reasonably good"

User 24/04/2019

I've stayed here a few times. Reception has been updated since my last visit, with addition of Marco Pierre White restaurant. Shame that the corridors/rooms haven't had the same attention. Our room was for a family of 4, room 130. It was adequate and reasonably clean. Some areas required more focus with cleaning. I had to clean the toilet myself as there was urine on the underside of the seat. Also there were long black hairs in the bath (I'm blonde). Some dirt on the carpets. Knocks over the walls from use, generally shabby looking. Usable and ok. Bed was ok, but not the best. Pillows awful! We had A/C unit. My parents had a room on the other side in the 400's, there's was smaller, shabbier and no A/C. Happy with our room based on the amount we paid (wowcher deal), would not pay full price listed to stay here.

"Restaurant Staff AMAZING!!"

User 18/04/2019

The main reason for this review is due to the fabulous restaurant staff, firstly and foremost Fidelma! Our eldest boy has Autisim and was visibly distressed over breakfast on day 1 and thanks to the empathy and understanding of our wonderful waitress Fidelma he was able to enjoy his meal with minimal distractions. We went down to breakfast on day 2 to discover that it had been arranged for us to have a private dining area with no distractions, sights or sounds that potentially could have distracted our oldest son. We were away to celebrate our youngest boys 4th birthday who fell down the stairs on the way to breakfast. Bethany really showed an interest in helping him, made him a cold compress and ensured he was ok by interacting with him and making him laugh. Both of these things combined helped my husband and I have a relaxed and enjoyable meal....which is a rareity so was greatly appreciated. Thank you to Sam also for making sure our experience was a memorable one and couldn't have been more attentive.

"Wonderful stay"

lisaperks1970, Stourbridge, United Kingdom 18/04/2019

Wow what an amazing hotel to stay. Right from check in all the staff we met were so helpful and friendly. We are in Marco Pierre whites where we had fantastic service and amazing food and then in the bar area afterwards we met two outstanding bar attendants Luke and Sonia. They made us feel so welcome and special and nothing was too much trouble for them. They were continually happy and smiling the whole time we were there couldn't wish to be served by two pleasant young adults they're a credit to the hotel. The room was comfortable and had everything we needed for a stop over before flying from birmingham for a long weekend away. We will most certainly be back

"Warwick Castle combo"

Tracey H, Wakefield, United Kingdom 14/04/2019

Fabulous hotel. Clean. Breakfast the best delicious, beds comfortable and quiet room. Didn't eat in the restaurant in the evening went to the The Black Bull pub meal lovely. Service outstanding. Situated in a lovely area. Would definitely recommend and re visit. Hotel top class.

"Excellent stay"

BarneyboyNE, Harrogate, United Kingdom 13/04/2019

Stayed here for a couple of nights on business, the bedrooms are very comfortable and well apportioned. The bar is a great place to eat and drink, being a very sociable area of the hotel. The hotel is quiet well located if you are visiting the NEC which is a short drive away.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear BarneyboyNE, Thank you for taking the time to share your feedback regarding your stay at the Best Western Plus Manor Hotel (NEC). I am so pleased to read you enjoyed the hotel location, bar area and bedrooms, we do hope this means that we can welcome you back to the hotel for your next NEC visit. Kind Regards Sven Nel.

"Attractive Hotel"

Emma B, Worthing, United Kingdom 12/04/2019

Great curb appeal and plenty of public seating. The staff were all very welcoming and could not have been more helpful. In the bar area Bethany in Marco's and Miguel were exceptional and nothing was too much trouble. Would definitely stay again when I need to be in this area. Apparently the Hotel was fully booked, however there was sufficient parking and plenty of space in the restaurant. The food in the restaurant was very good, in particular the chicken kiev was very tasty, the chicken has skin on, so be aware. A very good selection at breakfast with hot plates, obviously for the hot food! There was also cold meats etc and cereal, plenty of juice and of course tea and coffee.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Emma B, Thank you for taking the time to share your kind words regarding your stay at Best Western Plus Manor Hotel (NEC). I am delighted to read such fantastic feedback, as a team we are always striving to offer our guests the best experience possible and I will happily share with the team that you enjoyed our high standards. We look forward to welcoming you back to the hotel in the near future. Kind Regards Sven Nel.

"Lovely stay "

Laura_Tobia, Cardiff, United Kingdom 11/04/2019

I stayed here for 1 night. Upon arrival the outside of the building is lovely and there is parking too. When you walk into the reception it's very modern and glamorous with a gorgeous staircase. There is a lovely Marco Pierre white restaurant and nice lounge and bar area. The only thing that I marked this review down on sightly was as soon as you leave the landing area upstairs the hallways and bedroom are quite dated which was a shock considering the downstairs is so modern. Saying that...the room and bed was very spacious and Comfy. Staff were really friendly. I would be likely to visit again I just think it would look so much nicer is the upstairs matched the modern theme of downstairs.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Laura_Tobia, Thank you for taking the time to share a review of your stay at the Best Western Plus Manor Hotel Meriden. I was delighted to see that you had a lovely stay with us and highlighted our Marco Pierre White Restaurant, staff and how clean, spacious and comfy our bedrooms are. From all of the team here we look forward to welcoming you back to the hotel in the near future. Kind Regards Sven Nel.

"Great overnight stay"

User 09/04/2019

We needed to be in Birmingham early Sunday & rather than drive down at ridiculous o'clock we were looking for a hotel & dropped on a wowcher deal, which seemed a good price. Read some reviews, but took them with a pinch of salt. At the end of the day we'd got a 4* bargain and it was only for 1 night. It was great! From check in to check out, the staff were pleasant & helpful, the room was spacious & well appointed, the bed was big and comfy, the wifi worked & the bathroom was clean. The only things I'd like to mention, which can happen anywhere, are: * the water pressure/thermostat which was a bit hit and miss but then again it was "rush hour" 9am & I eventually got it to my preferred temp. * the overall heating of the hotel - as a woman of a certain age I don't like hot bedrooms/rooms, but we were able to switch the heating off/open the window, so all good. (We've stayed in hotels before where the heating is centrally/seasonally controlled) Yes, we could hear a generator but they have to go somewhere & we agreed that, if customers were paying full price you'd expect them to have the "better" (quieter) rooms. The meal was excellent & no scrimping on quality or quantity that we noticed. We certainly didn't feel like "poor relations" or uncomfortable with being given a set menu, as one reviewer suggested. The hotel had made a reservation for our dinner but were happy to change to suit us when we checked in (that was my fault, I hadn't read the small print). Breakfast was excellent and plentiful, although I'd suggest vegetarian sausages would be a welcome addition. We'd definitely recommend and will be keeping an eye out for another bargain!

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear A3846OQjulial, Thank you for taking the time to share such a fantastic review of your stay with us at the Best Western Plus Manor Hotel. I look forward to sharing this with all of the team here on site. From all of the team here at Best Western Plus Manor Hotel we look forward to welcoming you back to the hotel for your next stay with us. Kind Regards Sven Nel.

"Nice hotel"

Colin C, Maidstone, United Kingdom 08/04/2019

Nice and attractive hotel, check-in and check-out were easy processes. Advised I was on the 2nd floor but no lifts, though there was an offer if I needed help with my bags Room was airy and clean, though the bathroom could have been cleaner. Nice restaurant but a little expensive

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Colin C, Thank you for taking the time to share your experience at the Best Western Plus Manor Hotel Meriden. I am delighted to read that you found the hotel to be nice and that there was aspects of your stay that you enjoyed. With regards to your bathroom, your feedback will be taken on board and shared with our Head Housekeeper. From all of the team at Best Western Plus Manor Hotel Best we look forward to welcoming you back in the near future. Kind Regards Sven Nel.

"A mixed bag"

AO-and-JO, UK 06/04/2019

A strange visit. All we wanted was somewhere to park and stay while we were away. A number of different prices were quoted in the phone when booking, and then when we arrived we were charged something different again. No big deal, but seems as if people aren't talking to each other. We were sent an email about the Early Bird menu at the Marco Pierre White restaurant, and thought we might like a look at this, but after asking multiple members of staff, they hadn't heard of it. Finally the menu was produced, almost as if they didn't want us to use an offer! When we had our meal, the whole thing smacked of being done on a budget. There were many waiters, but the food was so variable. We had shepherds pie, but there can only have been a tablespoon of lamb mince laid into a shallow dish, and then topped up with potato. the onion rings we ordered didn't turn up until we chased twice, then they were massive!. Likewise a tasteless, very cold potted duck. It seems like they skimp on the expensive ingredients, and pad out with the cheaper ones. When we queried, the waiter told us that the chef has a specification to follow, and much as they would like to change it, it all has to go through MPW. Also no WiFi in the room we were in as it was at the far end of the wing. Why not splash out £50 at Mallon for a range extender. Having said that, room was nice, bed comfortable, breakfast lovely, so a real mixed bag. I would recommend a stay here, but eat out!

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear AO-and-JO Thank you for taking the time to share your detailed feedback. I am so sorry to hear that you found your experience in Marcos to be a mixed bag, I understand that our duty manager Antonio was on hand to discuss your comments. We will use your review as a tool for training and improvement. If you wish to discuss your stay with us in any further detail please do not hesitate to contact me directly on From all of the team here at Best Western Plus Manor Hotel, we hope that you had a fantastic holiday and we hope to welcome you back in the near future. Kind Regards Sven Nel.

"Low standards"

User 31/03/2019

Booked in at 10pm. Allocated room 203. Realised that there was a big humming vibration noise under the room after I had unpacked. Relocated to room 401. There was a draught from the window here because the tricle vent cover was completely missing. I stuffed the vent with loo paper. I got to sleep late because of all this. Informed reception. On check out I reminded them but no discount was offered. Very bad service and no discount for the inconvenience which made it worse.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Pat C, Thank you for taking the time to provide valuable feedback of your recent stay with us. As I can read from your review as you did not receive the fantastic nights sleep that we would expect, please do not hesitate to contact me further on I can assure you that we will use your review to improve our standards and guest experience. Kindest Regards Sven Nel.


Rooslien, Southampton, United Kingdom 31/03/2019

I just wanted a break but this time my break brought me more stress. :( First we got in our room, which was strainge because if I had to sleep on that bed, no fun! But phone went and yes wrong room. Great! Finaly sat down, knock on door. If we had everything... Make sure we do so you dont have to ask! Dinner. Lovely but how many waiters do you need to serve a couple? And how many times do I need to say, it is a great meal? Tired went to bed... Straige matress! Oh no it was half made up, undersheets were curled and halfway up :( so had to made it up myself! Late check out!!! Having a nap after a lovey breakfast. Oh no, 10:24 roomservice burst in. Glad to be home :((

"Excellent location for NEC"

LJA74, Edenbridge, United Kingdom 24/03/2019

An excellent hotel in a great location for the NEC at Birmingham. Dated but lovely clean and comfortable rooms, however not enough car parking and they really pack you in to the restaurant for breakfast.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear LJA74 Thank you for your comments about the lovely clean rooms, I will of course pass this on to the Housekeeping department who will be delighted with this feedback. In terms of the breakfast we are currently reviewing how we operate busy breakfast shifts. We appreciate the feedback. Hope to see you soon Kind Regards Sven Nel

"Faded glory"

Carol B, Honley, United Kingdom 23/03/2019

This hotel was probably in vogue way back in the day. Frontage, reception lounges and bar/restaurant look modern and inviting. Bedroom (and corridor) was 90's at best. Tired furniture, wardrobe and cupboard both broken inside, draughty windows, cold (old-fashashioned, dinted plug-in convector available), decor dowdy. No remote for TV with smeared screen, bedside notepad had one grubby sheet left, only one spare plug socket for mobile and laptop, hairdryer old style and kept cutting out. No lift only stairs, not good for older person with heavy case, so not easily accessible. asked for assistance in bringing case down; staff member asked why my case was so heavy when I'd only stayed one night. No newspapers available in lounge. Breakfast was only average, cool, greasy, bread still in manufacturer's bag. Overall the hotel seemed functional but not a hospitable experience.

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Carol B We appreciate your feedback, and welcome all comments. I am surprised to hear of the broken furniture in your room as our maintenance team are very quick to repair or replace any furnishings to ensure our guest have a lovely stay. May I please ask was any of this reported to the duty manager? I appreciate your feedback and look forward to a an email to discuss this in further detail. Thank you Sven Nel Operations Manager

"Not the best Best Western"

alistairworldtravel, Melksham, United Kingdom 21/03/2019

The check-in was completed in an efficient manner, the first room had no cold water. A call to reception sorted out another room and the changeover was completed without delay. In the restaurant, I was greeted in a warm manner and shown to my table. I had booked an 'Early Bird' offer, so there was a limited choice of menu. The soup was excellent, the main course (Haddock and chips and an order of crispy onion rings) was not up to the standard I expected from Best Western. The onion rings' coating was crispy but the onion was soggy, the chips were under-cooked and tasteless. I complained and a waiter removed the plate to get a replacement. The food was brought back with, supposedly, new chips - but they were under-cooked and tasteless. I complained to the restaurant supervisor who made some 'throw away' comment. A further complaint to a waitress got the extras were removed from the bill. The following evening I made use of the Room Service menu - the food was cooked but rather bland and insubstantial. Breakfasts were just acceptable, but again not up to the standard I expected. The above comments were made available to the hotel and I did get a email response from a person who had clearly not read all of my feedback. A phone call by me to the General Manager who assured me that the next time I stayed at the hotel I would be given better treatment. I have deliberately not included names in this review, but the hotel knows the names of the staff who were or were not helpful.

"Groupon Voucher"

Stanette48, Bedworth, United Kingdom 21/03/2019

booked this hotel through Groupon for my husband's birthday on Friday. We arrived around 6:30ish and had a warm welcome. We dropped our bags in to the room which was lovely and headed to the bar for a drink. The bar staff were friendly and helpful as I was undecided on what drink to choose. A gentleman then approached us and asked if we were eating in the restaurant that evening when I said yes he asked if we would like the menu to browse through while we were having our drinks. He then fetched 2 menu's over to us, I knew that booking through groupon these were not the menu we could choose from but didn't say anything as I didn't want to embarrass ourselves as everyone else had the same menu. We then were shown to our table, again the staff very friendly. We were asked if we'd chosen what we wanted and I then said “ I think we have the wrong menu” he then proceeded to give us the other menu. From then on I felt the service completely changed it was a case of the prince and the pauper. Two other couples were eating from the main menu and the service for them was phenomenal even though one couple seemed to complain a lot. We ordered the food, my husband had fish & chips which was amazing and I had sirloin steak (£8 extra) I felt obliged to pay as I wouldn't feel so poor. The steak was awful fatty and tough, we weren't asked how the meal was while we were eating it. However when we had finished I did point out the steak wasn't very nice. I asked for the bill and noticed there was a drink that we'd had in the bar missing from it, I told the waiter who checked it and then he said we could have it as a complimentary drink for my Husbands birthday. Over all I can't complain about my stay as it was really nice, the people were nice and friendly. I just felt the service dropped once they knew we had booked through groupon and I think they could have made it less noticeable or should have checked how we'd booked before giving us the wrong menu's in front of the rest of the bar. ( it was a case of look what you could have had) Please consider this for the future as I would have had no issues about recommending or even coming back for a taste of the main menu but that situation has put me off a little.

"Good Stay for Park and fly"

DoccyBanks, Southport 19/03/2019

We stayed at this hotel before flying from Birmingham Airport. Check in was OK, the room was fine and the booking the Taxi for the Airport no problem. We parked the car for the week and the taxi picked us up very quickly and returned us to the car at the Hotel. We had a meal in the Marco Pierre White Restaurant. It was fairly busy with people on the Park/Fly deal. The staff were great, food served very efficiently. I had the T-Bone which was cooked perfectly, med-rare, and was excellent. I would certainly stay and eat here again if flying from Birmingham Airport.

"Nice and clean, courteous and very hard working staff."

Janet W, County Durham, United Kingdom 18/03/2019

We stayed at the Manor for 3 days due to my son holding his wedding reception there. I had a problem with my shower through nobody's fault and I was moved to another room wit no problems. The domestic staff were absolutely brilliant and came to help us move to a different room and nothing was too much trouble. The day of the wedding, it was windy and rainy but we were all given a very warm welcome and the staff worked their socks off all day and again nothing was too much trouble. The food was second to none and we all ate together as their was ample staff on hand to serve 150 guest's. we were waited on hand and foot all day and the following morning the wedding party had a wedding breakfast in a separate function room and it was delightful. I would definately recommend this hotel as a perfect wedding venue. Well done to all involved in giving my son and daughter-in-law such a fabulous day.


mickytw0, Preston, United Kingdom 17/03/2019

This was our first and last visit to the Best Western Plus Manor Hotel NEC after recommendation. Booked two nights over the weekend with a King standard room for two with breakfast included. We arrived slightly later on the Friday night only to be given a room with only one bedside table and two single beds put together with switches in the middle and reduced headboards. Drinks had to be placed on the floor and we had to contemplate the telephone cable and electric lamp socket between us feeling the two beds with the spit down the middle. We decided to put up with the situation at the time as it was late and we were tired after travelling. However it ruined our first impressions, but we decided to accept the situation. The Saturday morning I complained to reception and the receptionist issued us with an upgrade to another room, and suggested it could be the fact we arrived later that we were given that room. We paid for a decent room and received a poor standard room which was unacceptable for our first night although the second night was rectified. Our breakfast experience was DISASTROUS, under cooked sausages which were generally pale in color and pink in the middle.Bacon was also under cooked. Some trays at the breakfast area, on the two mornings were empty, for example the hash browns,the eggs,the butter, and we were constantly asking for items to be replaced. On the second breakfast morning,apart from the under cooked and empty food trays we were taken to a table where the table had not been reset, but had a dirty linen table cloth.We waited 10 minutes before I raised someones attention for coffee,then when it arrived their was no milk,again we had to wait. Coffee became cold by this stage. It seemed that food really was just being chucked out on a belt with no passion. We barely consumed any of the breakfast over the two days, as also we didn't want to risk any stomach aches. This breakfast was held in a top class venue where standards are low. The staff could really not seem to be bothered, and lacked attention to detail. This has set a major poor impression of this hotel,and after this experience we will not be going back. This has made us very wary of other Best Westerns. A disastrous and ruined weekend.

"Afterward tea"

CoventryForce5, Coventry 15/03/2019

A lovey environment with attentive friendly staff. The afternoon tea was lovely ! A very welcoming and clean hotel. In attractive grounds The dinning room is warm and bright with comfortable seating. I have nothing else to say but I need to put 200 characters or the site will not accept by review!

"2 nights"

Vyxykee, London, United Kingdom 11/03/2019

My family and me stayed two night in this hotel. It has a lovely atmosphere. If you would like to relax you can do. Also they allowed pets so we have had a chance to meet some lovely dogs.The hotel has a very good location. Only 6 minutes from the NEC. Very nice staff. We had no issue during our stay. The only thing what i would suggest to the hotel if they can pay extra tension for the bathroom as they have only a very old rain shower. Other wise i would highly recommend this hotel.

"Disastrous Breakfasting"

siniraji, London, United Kingdom 09/03/2019

booked two nights with breakfast buffet was available as there seemed to be a high number of guests however the buffet was not serviced and we arrived to see almost 10 people waiting for hot food with staff that didn't really seem to care less. my experience was there was no attention to detail no bread no butter no water no marmalade no fresh fruit - very poor service with the excuse that it was busy!!!!!! is that not why a buffet should be fully stocked. the second day it was only marginally better and much less crowded - shame also to see young and poorly guided staff who spent much of the time bickering to each other - not very pleasant at all! Waste of money!

Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear siniraji Thank you for taking the time to leave us feedback. I can only sincerely apologise for the breakfast you experienced. This is not our usual high standards, and all the Restaurant Staff and Management are under going new practises and training to ensure this does happen again to our future guests. I would be delighted to go through this in more detail if you so wish, on my email: Thank you and once again my apologies Kind regards Sven Nel Operations Manager

"Afternoon Tea"

johnlelston, Solihull, United Kingdom 25/02/2019

My wife and I thought that we would make the most of a Groupon voucher for an afternoon tea at this venue. The hotel is well appointed and gives a visitor a very good first impression as you enter. The decor is well thought out and of a high standard. The staff are attentive, well trained and friendly. The service is crisp and unobtrusive. The tea consists of the usual mix of sanwiches, cakes and fresh scones which are all fresh and delicious. All in all it was a very pleasing experience. I would recommend it.

James_81_12, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear johnlelston, Thank you for your kind comments. We are very proud of Afternoon teas here at the Manor. You should come try Marcos and experience the full dinning pleasure We look forward to welcoming you back Kind Regards Sven Nel Operations Manager

"Great location for the airport"

kelly T, Worcester, United Kingdom 24/02/2019

In a lovely area just 5 minutes from the airport. The entrance to hotel and restaurant are all decorated lovely, the rooms could do with an update but clean and warm and staff are very friendly. Marco Pierre Whits within hotel and a handful of eating places in walking distance too, would highly reccomend

James_81_12, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Kelly T We appreciate your feedback and will be taking on your comments about the rooms. We are ideal for the airport and the NEC too We look forward to welcoming you back Kind Regards Sven Nel Operations Manager


kathyIsleOfMan, Foxdale, United Kingdom 24/02/2019

We reallyenjoyed our stay here the staff are really helpful the ber food was amazing and it is really convenient for the NEC and airport . Very good value for a 4* hotel .We would definitely use again when travelling to Birmingham .

James_81_12, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Dear kathyIsleOfMan Thank you for your kind comments. We are very proud of bar menu which will be changing soon due to the seasons. We do hope when you come back it will be even better than before We look forward to welcoming you back Kind Regards Sven Nel Operations Manager

"Nice Stay"

David B, Portishead, United Kingdom 22/02/2019

This hotel I would say is mostly for business users, it is very well placed for the NEC/Airport . There's a nice frontage with ample car parking as you arrive and the entrance door is automatic and easily large enough to go through even if you are carrying cases. The reception is open, the Triumph bar on the right is nice but avoid the awful restaurant on the left, but that's another review. I was checked in by a very efficient and nice receptionist and was soon on my way to the room. The rooms seemed to be a fair walk away from reception and the directions/signage are not that clear. You start to wonder if you are going the right way as you come to several meeting rooms. The room itself was very nice, large clean and well appointed, with a large bed on the right and useful desk area on the left. (see pic). The bathroom was also clean with good quality fittings. The steel bath was very long but a tad narrow I thought. There was always plenty of hot water. The free hotel wifi was strong throughout the hotel and I had a very pleasant and comfortable stay. Pricewise I think it is about average for this type of hotel/quality.

James_81_12, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear David B Thank you for your comments about the signage and very nice comments about the team, I will ensure they get your feedback. The signage we will be looking at as a matter of urgency and have been passed on to our maintenance team. We do hope to see you again soon Kind regards Sven Nel Operations Manager

"Staff are brilliant"

User 21/02/2019

I travel solo for work and the staff are just so kind and friendly and made me feel really comfortable. I think they realised I was alone and in turn they made even more effort to make my stay enjoyable, which I really appreciated! I had room service and the food was really delicious, I've stayed here a few years in a row now and it just keeps improving each time. I think the appliances in the room do need updating and the room cleanliness, although not by any means poor, could be improved, but overall I will certainly be staying there again, mainly because of the lovely staff. Thank you so much.

James_81_12, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Maps26899833492 Wow!! This is such great feedback and I know the team will be very happy to hear this too, as hoteliers this is what we strive for every day. I will of course pass on your comments to my Housekeeping Manager and will be rectified straight away Thank you Look forward to welcoming you back to The Manor soon Kindest Regards Sven Nel Operations Manager

"Always welcoming"

User 20/02/2019

As usual, our recent stay at the Manor was very comfortable.Service and standards are good and we are always made to feel welcome at the Manor. Dinner in the restaurant was up to the usual high standard.

"Car break in"

User 20/02/2019

I bought the equivalent of 11 room nights whilst attending the recent Spring Fair at the NEC. The rooms were clean and the staff on the whole friendly.. However the customer care with regards to the car break ins on the property was sadly lacking.. The car park barrier was not functioning ( allowing access to all ) and I was told that due to a malfunctioning keypad had been out of action for some time. The burglary took place sometime between 9pm on the Sunday evening and 7am on the Monday morning.. I was informed that there was CCTV coverage however there would be nobody available to examine the footage until the following Thursday. Go figure... The Hotel did as a 'goodwill gesture' refund me £200 however this has not covered my insurance excess.. I understand that this is not the first time that this has happened and whilst I appreciate that there is signage in the car parks absolving the Hotel of any vehicle responsibility it does not excuse the failure to maintain or for that matter view in a timely manner the installed security measures.

"Close to the airport "

claireodo76, Glasgow, United Kingdom 18/02/2019

Room was clean however twin beds joined together being advertised as a king is a bit of a long shot especially as the light switches were behind the pillows. Would have been a good rating had the staff not started rolling bins around outside at almost midnight does not make for a good nights sleep!

"Best Western Plus Manor Hotel (NEC) Meriden"

User 12/02/2019

Ivan 650650210 The Manor Hotel is very comfortable and well serviced Hotel. It offers a good breakfast and excellent restaurant. The staff in particular the Concierge are very helpful. As a Chartered Energy Engineer I travel the world trouble shooting power Stations and Main Grid Distribution, I would recommend the Manor Hotel to any of my colleagues and have indeed done so.

James_81_12, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Ivan Thank you for kind comments, and for sharing this with your colleagues I will share your lovely feedback with the rest of team and certainly Martin our concierge. We look forward to welcoming you back very soon Kindest Regards Sven Nel Operations Manager

"One night stay"

User 05/02/2019

Stayed for one night while on business, can't fault cleanliness or staff, but was disappointed that the triumph bar showed draught beers offered by the pint or half on the drinks menu that was on the wall but they were only available bottled (which is nowhere near as nice) both in the triumph and the MPW bar, and it was more expensive by the bottle than for a pint. Another small thing was that the room was only single glazed and only had an electric radiator, so had to put the air con on to keep room warm and it was noisy, so didn't sleep too well. Didn't try breakfast as I was so tired because of the noisy a/c that I didn't have time for it. I booked this as there was nowhere else local by the time I booked, but will probably try and find somewhere else next time. Final point and nothing to do with the hotel, but if you don't fancy spending the whole night in the hotel there's not a lot to do in the village.

James_81_12, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear 264jonb Thank you for comments on our staff and cleanliness. We have also reviewed our bar tariffs and offerings now. We do you hope you will give us another chance to serve you better We look forward to welcoming you back again Kind Regards Sven Nel Operations Manager

"Best Western Plus Meriden NEC"

850royp, Manchester, United Kingdom 01/02/2019

Stayed for 2 nights mid week at the end of January. This is a great quality hotel with lots of parking, clean and spacious rooms, and a great bathroom. The best part for me is the Marco Pierre White Restaraunt, delicious food and great service both nights. The staff are very attentive and polite. Cannot wAit to stay again next week

James_81_12, Manager at Best Western Plus Manor Hotel (NEC), responded to this review
Dear 850royp Thank you for all your lovely feedback. I will of course pass on your great feedback to all the team. We look forward to welcoming you back soon Kindest Regards Sven Nel Operations Manager

"Fantastic hotel very friendly"

User 30/01/2019

This hotel is very close to the NEC and would be ideal for that. I have stayed here previously and the hotel I have found to be great value for money and very friendly. If definitely recommend it to anyone .

"Burns Night celebrations "

RogerVanstone, Bromsgrove, United Kingdom 27/01/2019

Rotary Club Burns Night. Excellent evening in a nice room with very good service. The food was excellent with the Hagis piped in and was very tasty. Main was Turkey and all the trimmings with desert and coffee. This is the 3rd or 4th event I've attended here and have always been impressed. I found the drinks expensive though.

"Very disappointing "

R8178YNsued, Coventry, United Kingdom 26/01/2019

Sat at our table then no one came over for 5-10 mins. Asked if we wanted drinks. No wine drinks menu on the table neither was handed to us. Ordered drinks and food at the same time then our waiter was beckoned to the table next to ours and overheard them complaining about their steak (ribeye) being tough, undercooked and inedible. They were offered a discount from their bill. Because we'd ordered T bone steaks we hoped there would be no problem with ours. The drinks arrived then we waited for 25-30 mins. The steaks arrived first and we were very disappointed with the presentation. I've previously dined in Marco's restaurants in Nottingham and Birmingham and presentation of food was amazing. The chips which were pale and undercooked appeared to be frozen and were just placed in a pot. No garnish in the plate - just a piece of steak which turned out to be very fatty, tough and undercooked, a few cooked cherry tomatoes on their vine and our chosen sauce. My grandson had a child's meal and we'd previously asked for no touching food but his chicken was served on top of his chips with baked beans (which he dislikes) - he'd ordered a salad. My granddaughter had fish and chips, her chips were cold and stuck to her fish. We waited some time for a waiter to appear (there were two by the bar most of the time). We said about the meal and he apologised and said they had a new supplier and they'd had lots of complaints. He said he'd take something off the bill. I asked what the something was and was very disappointed so he then offered a round of drinks and desserts for all gratis and 25% discount off the bill which we accepted but said we'd have preferred a perfect meal. He then started to clear the table despite the fact my grandchildren were still eating. Drinks were replenished and we ordered desserts. I had sticky toffee pudding with sauce and ice cream unfortunately there was no sauce so the pudding was dry. Really couldn't be bothered to mention this. We were all very disappointed with the meal and certainly will not recommend it. We wished we'd looked at Trip Advisor before booking but thought because it was MPW it would be ok. MPW please read these reviews and get this restaurant sorted.

"Disgraceful "

charleydownes, Coventry, United Kingdom 25/01/2019

Me and my family simply wanted a simple quite evening however we we're denied this the t bone steak had soo much fat on it and was impossible to eat and the presentation was appoling and disappointing the chips were cold and frozen the kids chicken was also verry dry however despite this we were given 25% off the bill with compamentory desert and another round of drinks on the house which was nice

"Business Trip"

User 25/01/2019

Great value for money, lovely clean double room, good deal on breakfast & evening meal in restaurant!Lovely bar area to socialise before and after dinner. Would definately return and will book a Best Western again.

"Christmas meal 2018 - chaotic service, food minimal"

User 25/01/2019

My Wife and I have been going to the Manor Hotel for years now on Christmas Day as our treat and have always had an enjoyable and relaxing time. Two years ago the hotel, in order to accommodate Marco Pierre White's restaurant, moved our usual venue to the upstairs Aylesford Suite which, to be fair, was quite nice. This last year, 2018, however, the experience was terrible. After eventually being acknowledged we were shown to our table. From this point on the whole experience was a shambles. Staff were completely inattentive and didn't seem to know what they were supposed to be doing, language seemed to be an issue. Many were walking around aimlessly carrying hot food, unable to identify the table it was meant for ( not all tables had numbers ) and clearly lacked training although common sense also seemed in short supply. We had to constantly try to get someone's attention to order drinks and enquire where our food was, it took an eternity to arrive and when it did, as with all three courses, it appeared to represent the least amount necessary to be legally termed a " course ". It was the only time I have ever left this or any other restaurant wishing that the chip shop was still open! We were certainly not the only ones that day who were upset, adjoining tables and indeed a large party were also angry at what can only be described as a shambles. Rather than simply post a bad review on TrpAdvisor I actually wrote to the hotel to make my point but, despite an assurance from Ellis Hunter in Reservations that my complaint would be responded to by the General Manager I have, to date, received no response, hence my post now. When we first started going to The Manor it was always an efficient and professional operation but friendly too which made the day enjoyable and the reason we kept going back. It now appears that, since Best Westerns intervention, it's previously high standards have been compromised for the benefit of profit and to this end appears to be just a shadow of the Hotel it once was. Bye-bye Manor Hotel, it was good while it lasted but there's much, much better still available in Meriden.

"beautiful hotel but awful restaurant"

Discover48916862159, Gillingham, United Kingdom 23/01/2019

I had to book in at short notice the reception staff were amazing, the rooms were lovely, the breakfast was superb, and then there was the restaurant and bar!! If you can gt somebody to serve you you are lucky, the bar staff can't be bothered, the staff trying to seat you are not much better, they forget half your order (it was only 2 items!!) charge you for service!! And to be honest I had the same meal on the way home at the very smart Gloucester Services and there food and service was 10 times better than The Marco Piere White Steakhouse and Bar,

"Great Christmas "

geoffreyc281, Birmingham, United Kingdom 18/01/2019

Went here for Christmas Day and Boxing Day,stayed overnight. Christmas dinner in the Marco Pierre restaurant was superb,drinks and wine reasonably priced and in the evening a buffet was provided for all guests staying Christmas night at no extra cost. Comfortable rooms,great breakfast on Boxing Day morning,overall a great experience and reasonably priced for a quality offering

"Return visit not good"

L5953PUjoanb, Canterbury, United Kingdom 15/01/2019

Stayed here to spend daytime of a weekend at the NEC. Previously stayed 2 years ago. Hotel well presented, rooms big and bathrooms clean. Breakfast good. Evening Restaurant however is trying hard to be what it is not, charging 4 star prices when the staff were ill trained, menu limited and food certainly not worth the prices.

"Lovely hotel near NEC"

sd716, Narberth, United Kingdom 14/01/2019

Stayed at this hotel for a business trip that involved a show at the NEC. The hotel offered plenty of free parking, a very comfortable room and great restaurant. Approximately 3.5 miles from the NEC and took no more than 15 minutes commute. The room was about 60% less than those located by the NEC. I'll be staying there long as the room rate remains attractive.

"Early get away"

robert p, plymouth 09/01/2019

Stayed for a short break after Christmas, great location close to NEC, Coventry, Birmingham, easy access via train from Hampton in Arden, into both, Motor Cycle museum not far away if you are interested.

"Overnight b&b with airport parking and taxi transfers"

john r, Limerick, Ireland 05/01/2019

We stayed for one night bed and breakfast with a weeks parking and taxi transfers to Birmingham airport. 10 minutes from the hotel. Reception staff very helpful and room was spotless and beds comfortable. Food was 1st class.will definitely stay again.

"Stay, park and fly"

User 05/01/2019

A one night stay before flying from Birmingham Airport. A very warm and helpful check in, a good night's sleep and excellent taxi transfer service to and from the airport. I would use this hotel and its service again.

"christmas break 4 days"

Christinae E, Blackpool, United Kingdom 29/12/2018

we had an excellent 4 days over christmas, the food was excellent,the staff very friendly,the rooms were very good and clean,plenty of room to relax. would revisit in the future. the christmas meal in the Ayelsbury suite was very good hot and plenty of it,had mulled wine on arrival and coffee after the meal

"First Class Christmas Break"

BigSteve52, East Yorkshire 27/12/2018

just returned from this hotel after our third year of Christmas booking with them - Excellent food and service in particular from Giovanni on Christmas Eve in the excellent Marco Pierre White Restaurant - and Juliana in the Aylesford suite on Christmas day - Hanna H also excellent on Boxing day in MPW. Really keen and professional staff all around the hotel - the evening dinner on Christmas Eve was worthy of special notice - perfectly cooked steak, tender and succulent - great cooking all round kudos all round to the kitchen brigade.


T J, Rye, United Kingdom 26/12/2018

Went for two nights in December Staff very helpfull and friendly excellent customer service food great eat in restraunt Christmas menu, room large, good decor and very clean breakfast just right price good definitely will re book above expectations.

"Christmas lunch"

User 26/12/2018

Appalling booked 12 of us family xmas lunch . Booked into Ayelsbury suite 1330 for preordered champagne. Bar area not available as booked out with diners. Shuttled into small room no chairs. Not able to access downstairs bar as no lift n had wheelchair user. No disabled parking either. Sat at our table 1430 waited 40 mins starter tiny amount food. No bread no promised mulled wine. Waiting Staff polite but overwhelmed too many diners. Xmas dinner very poor cold no veg. Had ask for condiments n no sight of pre ordered wine. Disabled wheelchair user needed loo no access as tables crammed together. No disabled toilet. Just awful. Waited ages dessert. Table littered debris. Family Party upset. Left in tears no atmosphere. Ripped off. Greedy hotel. Diners packed in like sardines no staff. Meal appalling. Tea coffee n truffles as promised never appeared. Ruined our xmas

"Christmas break last minute. Loved it."

margaretbN6020II, Nuneaton, United Kingdom 26/12/2018

Booked this hotel only last weekend as we were let down from the one we had booked previously. Anyway we arrived lunch rime Christmas Eve for a 2 night stay, very friendly welcome by happy and efficient staff. Upgraded room for an extra £10 well worth it for the cocktails that we were offered along with chocolates water dressing gown expensive toileteries and slippers. The room was very large and comfortable lovely layout and a welcome written on a slate board wishing us a merry christmas with our name on it. Finishing touches. Everything perfect went for drinks then dinner was lovely great steaks and the best smoked salmon starter I have ever had melted in the mouth. We ate our dinners and breakfasts in Marco Pierre Whites the staff were amazing nothing too much trouble. They worked so hard over the 2 nights we were staying. Great atmosphere lovely christmas table decorations and the tables for dinner were laid out beautifully. All in all it was a great break and will do it again next year, we were spolit never did a thing but eat drink laugh and join in the fun. Honestly cannot express how much they went out of their way to make us enjoy our stay. Oh and we even had free cocktail and prosecco, christmas eve it was Ballinis and christmas day Prosecco. Room was nice and warm had the temperture perfect only one complaaint you had to be up early to have a shower as the water got cold quickly everyone having a shower at the same yime. We went to breakfast then had to go back and shower when the water heated up again. It did not ruin it though, we did mention it on checkout and the receptionist deducted £20 off our bill. Cannot complain.

"Christmas over night stay and dinner dance"

User 20/12/2018

Friendly reception staff stayed one night once again for a private club christmas dinner dance first class in every way nice room and meal DJ was excellent. Will be booking again the waiters were very professional and nothing was too much trouble. The following morning again the breakfast staff was excellent and the food was lovely. Room was quiet and a good night sleep plenty of parking spaces


Mikeyd1976, St Helens, United Kingdom 20/12/2018

Stayed here as part of a works conference. The entrance to hotel is nice, very friendly reception considering how busy it was. Bar area is also really nice. Rooms, dated and unbearingly hot with the electric heaters!! Sleep was awful... so much noise around. And the heat!! Then the shower.. I nearly scalded it was that hot!!! Wouldn't stay again... Not for me


Tom R, Carryduff, United Kingdom 17/12/2018

have stayed in this hotel many times over the years and while all of it very good, I need to mention excellent service given to me because of my stupidity. Found out while in another hotel out of Meriden a day later that I had forgotten to take my washbag with me and was therefore short not only of my ablution essentials but no med's either ! One phone cal to the Manor and Mirka, Kim and the lovely Zoe on reception had my washbag brought to the front lobby for me to collect the next day.: as I was over from NI, getting the meds replaced quickly was not an option. Great service, great girls. Well Done

"Afternoon tea "

Paulene-on-tour, Nuneaton, United Kingdom 15/12/2018

Had a groupon voucher for afternoon tea at Marco Pierre White. Went this afternoon. Ignored by staff on arrival. Efficient man in suit took my name. Asked for voucher. Shown to table. After 7mins asked if we had been asked for tea or coffee. Young waitresses bought out tea. Sandwiches and cakes delivered. Cakes good. Sandwiches just okay. No interaction from any members of staff. We had preseco on our voucher. But no proseco offered or delivered. If you don't like "groupon vouchers" why sell them. Completely soulless atmosphere. But then I have been spoilt by "Betty's ".

"Very poor"

User 13/12/2018

Very poor experience, room was old fashioned and not with keeping of rest of hotel, carpet worn and bugs in bed. Will not be staying here again. Breakfast was OK, nothing exceptional. Poor management too, will not be staying here again.

"Was not expecting this! Very Nice!"

chasler2016, Plymouth, United Kingdom 11/12/2018

Big imposing building - Cant be a chain Hotel? Right on a main road with huge lawns and a massive car park, cant be close to City Centres - But it is! Inside is every bit as smart as the outside, rooms were really spacious and comfy ! Shower works a treat - plenty of hot water ! COULD NOT ASK FOR MORE ! Am now looking for more reasons to need to stay here again!

"Very bad stay."

Debgeorgie, Birmingham, United Kingdom 10/12/2018

Used this hotel as friends got married there. Service was not great. Lack of staff. Wrong food sent out. Bathroom flooring very slippy and i slipped over bumping my head. Reception did not know how to deal with. Great nights sleep but not worth the money. Will not use again.

"Weekend with family"

Debbie B, The Royal Town of Sutton Coldfield, United Kingdom 09/12/2018

Hotel is really really nice. Marco Pierre's restaurant service is shocking. Took 30 minutes to bring wine after ordering. Had to wait ages for food. Breakfast was very good albeit had to ask and wait for items to be replenished.

"Rachel Bennett is amazing"

User 07/12/2018

I have stayed up all night. If it wasn't for Rachel I would have been all on my own. Rachel has helped me keep my sanity. Whilst doing her job she has kept me entertained and laughing the whole time :)

"Great Hotel"

Jonathan G, UK Somewhere 04/12/2018

Booked here for an event at the NEC. Nice and easy to get to, great facilities, huge car park. Hotel is old listed building but uniquely set out. Staff were brilliant and very helpful at all times. Bar nicely stocked with a good variety. Food Superb. Will book again

"Wedding venue"

lsupergran, Coventry, United Kingdom 02/12/2018

Wonderfully clean and well presented hotel. Staff couldn't have been more helpful, however, the chefs need to up their game. My husband has Coeliac disease so one gluten free meal was ordered for him. The waiter assured us the meal was gluten-free as he had checked with the chef. Soon after eating my husband experienced pain so obviously something either wasn't gluten-free or the meal had been contaminated somehow. This was on Friday, two days later the pain is finally subsiding. Won't be eating there again.

"Good cheap hotel"

tedosborn, Market Lavington, United Kingdom 02/12/2018

I stayed here while working in the area, and for the price paid this was very good value. The room was a little dated, but it was clean and the bed comfy Breakfast which was buffet style was good and lots to choose from I would use again when next in the area


doreen a, Kidderminster, United Kingdom 25/11/2018

On arriving there were 2receptionists on duty.. talking between thereselves.. 1then said be with you shortly..the other 1looked at her ..looked at us then booked us in..not good 1st impression... found our room which was clean tidy and warm.. Went back down for a light snack and a drink.. husband asked for pint of carling..waitress started pouring..then put glass on side and started doing someone else's we questioned her about our order.. the barrel needed changing..40 minutes later my husband got his drink.. Ate at Marco Piere Whites on the evening..we both opted for the rump steaks..mine been medium cooked husband having his medium rare.. both meals were served cold..the restaurant wasn't busy with only 26 Diners in there.. the waiting staff along with the bar staff need training ..I've never known so many people walking around looking busy but doing nothing.

"Would stay again"

G8131SMsoniab, Dubai, United Arab Emirates 22/11/2018

Great staff, good food and wine, modern reception area and restaurant, the hotel is warm and clean. The rooms need updating and the lack of lift is a problem, but it's still good value for money and I'd definitely stay again.

"Poor basic out of date room"

User 21/11/2018

We booked here on the 18th October for family room and airport parking we was told there was no family rooms we would have to booked 2 rooms which was fine because there was 5 of us staying when we arrived at the rooms there was a double and a sofa bed room did look it needed a refurb the other room was a twin very basic and grubby about 10pm my teenagers went to bed in the twin rooms after a few hours there was a knock on the door our kids were saying there was a really bad smell in there room I went to check it smelt like damp and carpet was old they had no towels for both just one set between them etc kids had to stay in our room I reported to the night porter on duty say about room please can the investigate was the smell was because we payed for 2 rooms but they had to stay with us in one room due to horrible smell the night porter took all the details and my number and email address and a manager will get back to me I've been back nearly a month now and I had no reply from them I even sent another email to them 2 weeks ago nothing back it's very unprofessional of the management team they happy to take your money but no happy to sort problem out rant over

"Very good ... in parts"

RonCr, Dalton-in-Furness, United Kingdom 21/11/2018

So much about this upgraded hotel is worth praising: its location, its appearance, its cleanliness. Our room was fine although we were puzzled that the bed settee had been pulled out and made up with extra toiletries on it - my wife and I were expecting no visitors! It was cold when we arrived and once I turned the heater on it warmed up quickly. The restaurant was excellent if pricey and the photos of Marco Pierre White everywhere were rather over the top. The steaks were first class and delicious also. My biggest criticism of the meal was the drinks beforehand: I asked for a pint of the Doom Bar ale but it was off and when I asked for a pre-dinner sherry the young girl looked confused and said they don't stock it! Finally, and most importantly, the whole management of the reservation system needs an overhaul. I emailed the hotel twice in advance asking if there were any upgrades but received no reply; I booked a food offer of £10 off online but it was not reflected on the bill and the guy on reception seemed overwhelmed and confused by his tasks. It's a lovely hotel in many ways but staff training and a better selection of drinks in the bar would help.


Vikki A, Swansea, United Kingdom 19/11/2018

We stayed here on Friday night following a gig in Genting Arena. Great location - only about a 6 minute drive to the arena itself. Upon arriving the outside looked very grand with ample parking. Friendly staff, the room was extremely comfortable and quiet despite there being a wedding party on. Bedding was very comfortable and big tv. My only grumble is that we arranged late checkout (12.00pm) but the receptionist rang at 11.00 asking when we would be checking out. I felt rushed and that I was an inconvenience then! She did apologise on reception but it definitely put a little downer on our lazy morning of relaxing before driving back to Wales.


Cancan2015, England, United Kingdom 18/11/2018

This is a very nice clean hotel run by young inexperienced untrained staff who due to lack of training And guidance have no idea what they are doing. No management in evidence and the staff left to deal with problems arising. We arranged a celebratory occasion with friends and on arrival went to the bar. On asking for a gin and tonic I was presented with a sloe gin and then asked if I wanted tonic. The young bar staff's lack of experience was embarrassing. The meal in the Marco Pierre whites restaurant was poor to say the least. The meal took 3 hours, long waits in between courses, lack of attention, meals not being served together. Coffee in the bar afterwards served with no cups but was undrinkable after having waited 20 minutes for it. One thing after another. Again no guidance and no management . Our room had no toilet seat lid, no tissues in the tissue box, no bottled water. Reception staff were very apologetic but resigned to the problems that they had obviously heard before. Where was the management on a Saturday night - you should be ashamed.


User 14/11/2018

Hot water lacking in room .Room could be cleaner and heating poor Breakfast good.Staff friendly.Evening meal in restaurant was very poor first night but outstanding the second night although quite expensive.Quiet at night so a good night's sleep was no problem

"Park stay and fly"

GILLChesterfield, CHESTERFIELD 10/11/2018

Our usual hotel when flying from Birmingham is the Crown Plaza NEC but they were fully booked so we stayed here. The rooms are dated but clean. We didn't sleep too well as the room was too warm but we were up early so took it on the chin. We had an evening meal in the Marco Pierre White restaurant and to be honest wasn't that impressed. It got off to a bad start when the young man who took our order absolutely reeked of cigarettes, extremely off putting. The starters of scallops and French onion soup were ok but the onions in the soup were cut so large it was difficult to eat as you couldn't get it on your spoon. The mains of steak and lamb were a little disappointing as they were a bit on the tough side, the vegetable accompaniments though were very nice. The portion of onion rings was huge, far too much for one person. My husband had the sticky toffee pudding for desert and it was atrocious, no sauce, clearly microwaved and as dry as old sticks, the spoon of ice cream was its only saviour. Somehow I don't think Mr White would be happy to have his name linked to that dining experience. The next morning our pre booked taxi was fifteen minutes late but knowing that many people these days fail to do their jobs properly we factored that scenario into our schedule. The pick up on our return was much better, they arrived within ten minutes of our call. Would we stay here again? It wouldn't be our first choice but if we needed to, the convenience of the park and fly offer was at a reasonable price so maybe.

"Convenient location to Airport & NEC"

bh988, Exeter, United Kingdom 10/11/2018

Meriden Manor hotel is located a 15 minute drive from Birmingham Airport. The hotel is impressive from the outside with car park to the front and rear. Reception is quick and efficient and we were greeted and checked in by Zoe. Rooms were comfortable and did what you would have expected. The pillows on the bed could do with being a little plumper or less square. Some areas looked tired but it was clean and comfortable. Only one towel so caused a problem when showering at 3.30am before our flight. Due to its location I would definitely stay there again, although maybe not use the restaurant next time as that was the only negative.

"No hot water !!!!"

Jen140, Lincoln, United Kingdom 09/11/2018

Very nice hotel, restaurant/bar area is very impressive. However the rooms let this hotel down very old fashioned and no hot water. I see as guest on 31/10/18 also raised this. Totally unacceptable & no offer of discount on check out.

"No hot water "


Nice hotel but they clearly have a problem with hot water on at least 2 of the wings. Rooms 300/400 have very limited hot water. This was reported but the problem is the same the following day which suggests to me that it is an ongoing problem.

"A good base for NEC or Coventry"

Dave S, Swadlincote, United Kingdom 29/10/2018

My wife and I stayed here as a base for visiting Packwood House, the Coventry Transport Museum and to see a play at the Belgrade Theatre. The hotel suited us perfectly. Our room was on the first floor, and there was no lift, but a member of staff was quick to offer to carry our suitcases up the stairs. Such staff as we encountered were courteous and helpful.

"Great hotel, close to Birmingham Airport"

Lincolnshireowl, Lincoln, United Kingdom 24/10/2018

Stayed here the night before an early BHX flight. Hotel room was terrific and the service throughout was good. Ate in the Marco Pierre White restaurant located at the hotel. Food was great and prices were not too bad. There were other options for eating with a couple of pubs close by. Used their parking and taxi service, all worked perfectly well. Around 10 minutes to the airport. Would use this hotel again.

"Excellent fly drive stay"

julie B, Sheffield, United Kingdom 22/10/2018

This hotel is excellent for a stay if you are flying from Birmingham airport my friend and I stayed before an early flight to Dublin the room was lovely , beds were very comfy . We didn't have a meal but went in the bar and had a bottle of red which really wasn't very nice so we asked if we could swop it for a more expensive one and pay the difference but the girl behind the bar couldn't do enough for us and fetched us a new bottle at no extra cost we also decided to share a portion of chips and they fetched us one each and informed us at the end of the night that they were on the house, wow not expected excellent customer service just wished I got the girls name but thankyou anyway. All the staff were very helpful and friendly and the Taxi's for transfer to the airport , which is included in the price, were also brilliant and on time both going and coming back. Thanks again wonderful!!!


User 21/10/2018

Stayed here for the renewal of my brothers wedding vows last night. I have no issues with the staff that ran the service for the party and the food was just OK. However, the hotel really needs to give some extensive training to their staff, the service is just terrible. I'll make a list of the most annoying things that happened during our stay... 1. Bar staff making the wrong drinks, several times which I found really odd when you literally just told them only 2 drinks that you want.. 2. being told that the bar is closed at 12 when the party was on until 1am and was not informed. Told to go to the residents bar, which was also closed. 3. went down for breakfast and the girl at the desk said they're full and there's no tables available!! Yet we walked in anyways, and there was a table available right next to some friends and about 6 tables that hadn't been cleaned up. There was no bread for toast, when we asked for some the girl came back saying I could only find these 3 slices?? Weird! 4. Went back to the room after breakfast and the key card didn't work to get into the room. Went back to reception and saw 3 other members of the wedding party that had exactly the same issue!! How does that happen!? This was at half 10 in the morning (check-out isn't until 11am) And FINALLY the last thing that annoyed me the most was after checking out, getting into the car to leave and then realising the useless staff on reception didn't bother to tell me what the passcode was to lift the barrier in the car park!!! I would definitely NOT stay here again as we really did not enjoy the couldn't care less attitude of all the staff running the hotel. It's a real shame as it's a lovely hotel, just wish the staff were just as good, sadly not...

"Nice hotel , great food , some updating needed"

Ian T, Atherstone 20/10/2018

Had a wonderful meal for our wedding anniversary . Room chosen was a four poster room . Needs updating though as looking tired . Basket of fruit and chocolates in room was missed out though which was a shame .

"Wonderful Wedding Venue"

Jenny R, West Midlands, United Kingdom 16/10/2018

We recently got married here. The organisation was superb. We had a wonderful day with everything being perfect, the Staff were exceptionally friendly and helpful, and could not do enough for us. They recommended the places to go for flowers, decorations etc and helped us choose the Wedding Breakfast which was a superb choice and the evening buffet was "Sliders" a pleasant change from normal sandwiches. The bedrooms were large ,spotlessly clean, and warm . We were able to go outside on the day for photographs with Andy the recommended photographer doing an excellent job. Many of the guests stayed over and all commented on the hotel and the excellent service. It was a nice change to hear a couple of my vegetarian friends say how well the staff had looked after them, and treated the to a lovely selection of items. The night before my friends and myself ate in the hotel restaurant, again another lovely meal. A very handy Hotel for the NEC Conference Centre and the airport. Well done to the Manor, & Lucie & her team for making our day so special, we will certainly look forward to coming back in a years time to celebrate our first anniversary as part of our wedding package.

"Family wedding"

carebear60, Nottingham, United Kingdom 09/10/2018

Room was dark, we ordered a fruit basket which never arrived which they tried to charge us for on checking out , breakfast on the Saturday morning we had to ask for our coffee and tea 3 times it came after we finished our breakfast , key cards to our rooms didn't work ,in the bar we had 3 rounds of the same drinks on the Friday night and was charged 3 different prices ,wont stay here again

"Food let it all down..."

User 06/10/2018

Stayed here for a work meeting, was really impressed when I walked in.... however dinner ruined the stay! Starters didn't arrive for over an hour and half and it was all cold, over cooked and sauces for steaks brought out 25 mins after dinner had come out. No vegan options, one veg dish. A colleague in the end had to ask for egg on toast , even the toast was burnt!!! It wasn't just us with complaints the whole restaurants had issues! The poor family who are due to get married the next day - I really hope you made their day amazing! They had to buy pizzas to feed the children and their dinner didn't arrive until gone 10pm!! After dinner we walked into reception and the only way to discribe the smell was toilet!! The smell of toilets was even apparently the next day sat in the meeting I was attending. Breakfast was slightly better but lunch again was shocking , no veg option and not enough food to feed the group of people I was with..... I am not sure we would re visit this hotel.....

"overnight stay after holiday"

maryelaine605, bristol 05/10/2018

I broke my foot on holiday and the Staff were so Helpful and kind we arrived at the hotel at about 2 am we were checked in and i had a room with access to a lift we were in our room less than 5 mins when a tray of coffee was served to us so Welcome after a long journey. The next morning we were served tea in reception whilst we waited for our Grandson and partner and shown into the dining room where they arranged a place with access for a wheel chair .Food was Excellentt . Cannot Praise the staff and hotel enough WILL Definitely use again

"Our Perfect Wedding"

User 05/10/2018

All I can say is that from start to finish in organising our wedding, the staff were very helpful and the wedding coordinators made sure everything went to plan. Jessica and Lucie We met the coordinators on several occasions before our wedding at the end of September, we were welcomed with drinks and pleasant smiles. Nothing was too much trouble, they made sure everything was just as we wanted. The brides father was to attend in a wheel chair where nothing was too much trouble, from widening the aisle to raising a section of the top table for him. We enjoyed a taster day in order that we could choose the food from a selection. The Bride attended the evening before with her Bridesmaids where they were made to feel very special and the staff made sure that all the accessories were placed safely in the room to be prepared. On the day of the wedding our coordinator for the day Kat, oversaw every little detail as if it was her own wedding, Kat could not do enough and made sure everything was perfect. We were shown the rooms before the guests arrived and we were overwhelmed at what an amazing job the staff had done, it all looked beautiful and just as we imagined it would. Kat made sure we were happy with every detail throughout the whole evening, right up until the end. We were so happy with the staff we encouraged them to join in our celebrations during the evening. We had the perfect day at the perfect venue, Thank You to all the staff involved, you made it special and all of our guest remarked that it was the best wedding any of them had been too. Thanks again Manor Hotel Meriden Mr & Mrs Lee

"Wedding guest"

User 03/10/2018

Stayed as part of a wedding party mid September. I can honestly say this was the best value for money hotel I've stayed in. A warm welcome on booking in. The hotel itself is clean and welcoming. The room was lovely. The cleaning staff obviously work hard. The bed spacious and comfy. Plenty of pillows and warm duvet. Had a fab night with the wedding staff being friendly and accommodating. Breakfast was plentiful, hot and delicious. The only complaint (trivial) was that the shower was not as powerful as I would have hoped, though I found it more than adequate. Thoroughly recommended. Well done manor hotel and staff!

"Loverly Old Style "

MartinJLaws, Gillingham, United Kingdom 25/09/2018

I would guess this was quite a posh hotel in its day. It has the touches of class although slightly dated, we really enjoyed it. The sweeping staircase to reception is worth a picture or two if it's not as busy as our stay. I felt the bed was a little jammed in, but perfectly usable for the both of us. We attended a special dinner and the menu was first class. A great breakfast offering in the morning got us off to a good start.

"Wow a beautiful hotel"

bigmammaLincs, lincs 25/09/2018

Wow what a beautiful hotel stayed here on 24th September for overnight stay before our flight to Spain the staff are outstanding nothing was to much trouble had a beautiful meal in Marco,s restaurant and a wonderful breakfast.Lovely large clean rooms and my room had French doors leading out to a lovely courtyard with tables and chairs,umbrellas with heaters too.Overall a beautiful hotel stay and will definitely stay here again.Thanks to all the staff that made our stay as good as it was.

"Beautiful Hotel"

d0nnac0rrigan, Grays Thurrock, United Kingdom 24/09/2018

We stayed here for 2 nights. What a gorgeous hotel. Beautiful building, lovely large bedrooms. Staff friendly and helpful, always smiling. We had dinner in the restaurant which was amazing and the breakfasts were gorgeous. Also, excellent value for money - def recommend it!

"Avoid at all costs "

User 21/09/2018

How this is a four star hotel is beyond me. DO NOT be fooled by the photos online or by how nice the hotel looks from the outside. The service and rooms are atrocious. Upon check in I was asked if I had paid for the room. I said I thought not, so was charged as expected. I expressed my concern about being charged twice, to which the reply was 'well it might happen but we can refund you'. Hardly what you want to hear. We were eventually given our room key by Joseph (a guy later claiming to be the manager - worryingly) and we headed off to our room. Unfortunately, we'd been given the wrong room and in we Walkden on a naked couple who were horrified by this intrusion of privacy. In over 100 hotel stays, I have never had this mortifying experience before. It was also a huge security and safety risk to both parties. An unapologetic Joseph swapped my room key but the actual room was little better than the initial experience. A horrible damp, old smell hung in the air. The decor and furnishings are stuck in the 70s, including one of the poorest bathrooms I've seen. Bedding felt horrible and cheap, room was hot and poky. Awful road noise from our room and other guests loud and disturbing until very late - paper thin walls don't help. One of the worst hotels I've stayed in by some distance. Avoid at all costs.

"Lovely hotel and restaurant"

David H, Carno, United Kingdom 21/09/2018

Visited this hotel for an over night stay as flying from Birmingham airport following day. Had this in conjunction with their airport valet parking. Drinks in the bar are a bit on the pricey side (£4 for a pint of lager), but we found that the dinners were very reasonably priced, as was the wine. Room was a good size and clean. Would definitely stay again.

"Disgusting rooms"

User 20/09/2018

I booked this hotel after looking at pictures of it online, when arrived it looked and seemed OK. The issue was specifically with the rooms, which had a dreadful odour, very old and run down and in need of attention,the decor was old too. The bed looked worn and dirty, I didn't even want to sleep in it! Definitely not 4 star rooms! I won't be staying here again!

"Simple, relaxing, easy airport stay"

Louise H, Swansea, United Kingdom 19/09/2018

Recently stayed here the night before our flight. The hotel grounds are beautiful and the inside of the hotel is also nice. The room was a little dated, however it was large and this didn't bother us at all. The staff on reception were very helpful and booked our taxi for the morning for us. On the morning of the holiday, the taxi driver was waiting for us at the set time, and took us to Birmingham airport in under 10 minutes - the fare was included in the hotel/parking cost. We called them as instructed once we arrived back and had picked up our luggage and a driver was with us in 10 minutes. The firm they use is A2B, and they are professional, reliable and smart. The hotel even offered us coffee before travelling back home as we had an overnight flight. Cannot fault the service and everything with this stay. If travelling from Birmingham airport, it's a great choice. There's also a pub down the road which do good food and drinks if you don't fancy eating in the hotel and want a change of scenery - however the Marco Pierre restaurant is lovely. We did have a drink, but just personally wanted to get out and about as we checked in early and didn't want to spend all day cooped up there.

"Lovely overnight stay"

christinegibbo, Liverpool, United Kingdom 18/09/2018

Had an overnight stay which included a trip to Warwick Castle. Hotel was excellent, we had a lovely room, comfortable bed, lovely bathroom. All very clean. It is situated in a nice area with a nice area in front. Staff were very pleasant, would certainly go back there again.

"Park & Fly"

WG-ONHOLS, Llanelli, United Kingdom 15/09/2018

Not flown from Birmingham before so when I found this package it seemed a good option as opposed to driving through the night and airport parking. We weren't disappointed, arrived late Monday afternoon, quick check in, quiet comfy room. Prior to arrival had e-mail offering early bird offer in marco pierre white restaurant £20 pp 3 course meal. As we had an early flight next day this was ideal, the meal was excellent with great service. Taxi to airport and back included which was great although we did have to wait 20 mins on return but I wouldn't hesitate to book this package again.

"Superb New Restaurant"

trevorp938, Ellesmere, England, United Kingdom 10/09/2018

We use Manor Hotel when attending Trade Fairs at the NEC. The recent renovation of the restaurant is very welcome. Had our first meal in the new Pierre White Restaurant perhaps a little pricey but absolutely well worth it. Look forward to the rooms being done as they are a bit tired and our room had the settee made up as a bed which they had no one to take down a bit of DIY soon sorted that.

"The BEST Weston hotel"

Trish W, Norwich, United Kingdom 31/08/2018

This is a great hotel, stayed here before we went on holiday, taxi picked us up promptly and collected us on return. Staff were professional, helpful and friendly. Especially when we returned late at night, feeling weary and tired from travelling all day. We were found a room quickly and efficiently. It's in a lovely And very pretty location and looks very grand. Food was delicious and rooms were spotless. Thank you everyone for making our stay so enjoyable.

"Best Western Meridian Hotel"

User 29/08/2018

We had only 1 night at the hotel whilst visiting Warwick Castle, but I have to say it was fantastic. The Hotel is lovely, Clean, professional and welcoming. The staff were all very helpful and made our stay one to remember. The room we had was really nice, the bed was awsome and the room had plenty of space to house a cot for our youngest son and a sofa bed pull out thing for our 6 yr old. It must have the largest flatscreen TV I have ever had in a hotel room too! Although the Car park gets very busy, we still managed to find a space and had access at all times (no blocking in). The Breakfast was superb, Bacon, eggs, Sausage the list goes on - every need catered for basically. I would highly recommend staying here not only for the hotel but the surrounding area is lovely too.

"Super service from head of hotel Jack!"

Ashley W, Guildford 28/08/2018

Great service. Well looked after by staff in the hotel. No complaints. Great location close to Birmingham Airport. Would recommend to friends and family. Breakfast was also excellent. Will stay again.

"Nice hotel in a quite location"

Alison B, Swansea, United Kingdom 25/08/2018

Lovely hotel in a peaceful location. Although it says Best Western NEC, it is just over 6 miles away from the NEC! The hotel is a good price for what you get, lovely food at the bar, the MPW restaurant and a good choice at breakfast. The only downpoint we had was that we particularly booked the Kingsize Superior Room as from the photo at the time on the website, it showed a king sized bed with a proper single bed. On arrival the single bed was an actual pull out sofa bed. We did query this with the Receptionist only to be told that they dont have any rooms in the hotel with a kingsize and single bed..which I found from the picture was a bit misleading. The air con wasnt working but this wasn't a problem as the Receptionist offered us 2 fans for the room. We would certainly stay at the Manor House again if we visit the area.

"Just awful"

SIMSVAC, West Midlands 22/08/2018

Checked in approx 5pm, Electricity intermitent. Taken to room by staff due to no key, room ok but no electricity. No option but to sit in bar. From 9pm staff made aware of inappropriate behaviour of visiting youth going in and out of hotel. Ongoing until well after 2am rude and abusive youths in bar and hotel grounds. Looking forward to cutting our stay short. Awful stay and management.

"Airport hotel with fab food"

Lou050374, Carlton in Lindrick, United Kingdom 22/08/2018

Stayed here before flying from Birmingham airport and left the car there, everything was very simple and organised including taxis. Hotel very nice there was a wedding when we stayed so it was busy in the reception areas. The Marco Pierre restaurant was fabulous, the most delicious food and I can't wait to stay there again just for that reason. Hotel very large, clean, modern and ideal for airport stays.

"Overnight stay"

lorfongra, Swansea, United Kingdom 19/08/2018

We stayed here for Park+Stay just before out holiday. Very clean, spacious rooms, all the amenities you need. Excellent service. The taxis to go back and for to the airport were really quick, didn't have to wait either way. We will definitely use the hotel again. Well recommended.

"Outstanding Hotel"

Jenny D, Redditch, England, United Kingdom 19/08/2018

This was our 2nd visit to Manor Hotel, staying night before flying from Birmingham airport. Room is always immaculate and staff friendly and helpful. Would highly recommended and certainly be going back again in the future.

"As much front as Brighton"

zapotec99, Kingston-upon-Hull, United Kingdom 17/08/2018

I informed the hotel that I was disabled, so they gave me a second floor room, no lift in the hotel. The staff were pleasant enough but obviously distracted by the large wedding party that was in full swing. The room was clean and comfortable, with good amenities except that the kettle was placed on a shelf at a hight that made pouring boiling water a bit dodgy! lovely crisp clean cotton bedding and great pillows, slept very well. Also plenty of hot water. I thought the restaurant was very overpriced and the food descriptions brought Miss Piggy's phrase of 'pretentious, moi?' to mind. The menu was not desperately inspirational, stick whoever you likes name on it. I do think that £30+ for a steak and chips (whatever fancy name you give them) a weeny bit over the top, so we found a smashing Indian restaurant just up the road and had a great meal there, with great service and very reasonable prices. Not a bad breakfast,bog standard issue, but no one seems able to do eggs over easy without reducing them to the consistency of rubber, ah well, the things I have to suffer! You could read your paper through the coffee, not a winner for me.

"Wonderful hotel in a great location"

JulieDGibson, Swaffham 13/08/2018

We arrived to a warm reception from the Front of House staff who promptly checked us in, checked if we required a dinner reservation and directed us to our room. The room was spacious, spotlessly clean and furnished to a good standard with a generous sized bed. We had arranged to meet with friends that evening for dinner in Marco's and as previously, the food, service and ambience were perfect. The restaurant was not particularly busy as the hotel had two big weddings on that weekend but this only added to our enjoyment as the team looked after us extremely well, without being rushed. Breakfast (buffet) - a generous quantity of high quality items were available. I would have liked the option to order either fish or porridge but this did not appear to be an option. That said, what I had was very good. We ate from the bar menu on the second day and this plus the added

"Afternoon tea at Marco Pierre White in the hotel"

margaretbN6020II, Nuneaton, United Kingdom 11/08/2018

Had a birthday treat from my brother, afternoon tea at Marco Pierre Whites in Meriden, it was lovely. Choice of 5 different fresh tasty sandwiches, 3 lovely cakes, scones with jam & cream and lovely macaroons so soft chewy and delicious. Had a glass of procecco and nice pot of tea husband had coffee and he enjoyed it. Service was very good a lot of people there all enjoying the afternoon.

"Very very nice hotel!"

User 07/08/2018

If I would have to give stars , I would give 5 stars! Very friendly staff , very clean hotel ! I really enjoy my stay at Best Western plus Manor hotel . Been recommended by a friend and I would recommend it too!

"Lovely stay"

Sylvia P, Birmingham, United Kingdom 06/08/2018

This hotel exceeded our expectations considering the price. Myself and my Husband stay ed for 1 night to attend a Wedding nearby. The room was light and airy and very comfortable. Nice big compfy bed. Overall pleasant stay. Downside, there is no lift.

"Andrew [-]"

dellamannix, Coventry, United Kingdom 05/08/2018

Our complaints over our poor service were dealt with by Andrew [-]. He really needs to attend a customer services training course to better his career. His staff clearly follow the lead of their manager in delivering a disappointing experience for the customer. We shall not be visiting here again. Such a shame as I ate at this restaurant 12 months ago and had impeccable service.

"Not very good"

User 29/07/2018

Ok the hotel wasn't to bad. On arrival hotel was good plenty of parking Easy check in. Room was really really hot and I meant hot window only opened about 1 inch and the fan that was in the room was not adequate. When having having shower the tap fell off in my hand.

"Nice hotel, but no A/C, stay clear in the summer"

Storsame, Voss Municipality, Norway 25/07/2018

Meryden is really beautiful, and this hotel is right in the middle of it. The concierge was really professional, efficient and nice, and we were in our room after only a few minutes after arrival. The pictures on the hotels web-site a fair presentation of the hotel, we were not disappointed. However, I do think the hotel should state that they do not have air-conditioning. If your not used to sleeping in 30 degrees centigrade we would not recommend this hotel in the summer. The hotel has free parking, and we were always able to find a spot, but the parking is quite narrow and requires some skill if you have a large car. The garden terraces are very nice. We did not try the restaurant. Taking in to consideration that the facility has no A/C, I do think the value for money is poor.

"Hotel ok"

janredhead59, Solihull, United Kingdom 23/07/2018

Hotel ok but the beer was disgusting and they over charge staff was not that helpful either only one good barman in the bottom bar. Think they should think about getting someone in there who knows how to run a good bar and keep there beer to a good standard for the price they charge. Get a better pint in Solihull for a fraction of the price.

"Excellent value Park and Fly deal"

BandT50, Nottingham, United Kingdom 22/07/2018

We spent one night here before leaving for our holiday on a flight from Birmingham. The car was safely parked, our room was very comfortable, the staff were polite and friendly and the taxi was on time both ways. Our meal in the Marco Pierre White restaurant was delicious and great value. A wonderful start to our holiday.

"Lovely hotel "

User 20/07/2018

We stayed here overnight before travelling to the Airport and would definitely stay again. The situation of the hotel Is ideal with parking at the back and a taxi service provided to take you to the airport and back. The staff are very friendly and accommodating and nothing was too much trouble for them. The hotel is large and spacious and very clean, the only downside was that there was no air conditioning and we staked during the very hot weather, however there was a fan provided which did help. We ate in the Pierre Marco white restaurant and the food was excellent I would highly recommend this hotel

"No lift or disabled access "

User 13/07/2018

We were dismayed recently to discover that my Dad who has had a stroke couldn't access the function room to attend a rotary club event without navigating a long corridor with heavy fire doors. Can't believe this 4* Hotel doesn't have a lift to the first floor!!

"Ok, no A/C, but still a great stay"

Carol S, Englewood, Florida 12/07/2018

The air conditioning was out on the one night we stayed, but the staff was very apologetic and provided a fan for air movement. This is our new go to hotel when visiting colleagues at Coventry University. It's right on the bus line from BHX and to Coventry or you can Uber. The full breakfast for an additional 10£ was well worth it. My only complaint is that since it's an older hotel, there were few outlets and no USBs. But the bathroom is amazing and the beds were comfortable. If you come prepared for UK electricity you won't even notice...


Jennifer H, Greater Manchester, United Kingdom 12/07/2018

This hotel was just the right place for us with our family for a short break to do Cadbury's World and Drayton Manor. The staff are engaging and helpful and most of all friendly. The hotel offers a Marco Pierre Restaurant and the food is incredible and I can honestly say the breakfast was one of te best I've every had. Kay on reception is a star and I couldn't recommend this hotel any higher it's a must if you are visiting the Midlands

"Superb Quality"

Anthony P, Tamworth, United Kingdom 11/07/2018

An excellent location, near enough to the main routes but sufficiently clear of industry and much of developed areas. A comfortable room, everything catered for, and the food is simply better than superb.

"Pleasantly Suprised"

User 10/07/2018

I never usually stay in this chain but a late booking meant limited choice. I am so glad I did. Good meet and greet, large room, comfy bed, good power shower, good WiFi signal too. The only downside was no lift and the bedrooms was a little dated. Breakfast was good, decent choice of fruit, yogurt,pastries and cooked food too. I would actively look to book this hotel if I am in the area again.

"Rooms are nice, the rest a bit of a letdown"

Ken H, Turin, Italy 06/07/2018

This is a beautiful hotel and the rooms are nice and comfortable. Unfortunately the housekeeping is a bit erratic (only one set of towels one day, no tea/coffee refill the next), the bar is very expensive! Also it's difficult to get a phone signal anywhere, which is not ideal for a business trip.

"Awful for business travellers"

MichaelStringer, Hastings, United Kingdom 05/07/2018

First approach to the hotel was impressive, grand building with well maintained exterior and parking at both front and rear of the property. The rear also showed a large terraced area with tables and chairs linked with the restaurant. Check in was good with informative staff and the areas inside were clean and simple. A short walk down the hallways to the room and this is where the trouble started. I was on this trip for business and had a few hours to kill the next day so requested a late check out of 2pm so I could work from a comfortable, quiet room (£20 extra). When arriving to the room I tried to make a call to find out there was no mobile phone signal at all. I tried logging onto the complimentary wifi with a lot of messing about I managed to get 1 bar signal - this lasted 5 minutes and then cut out completely. After speaking with reception to be switched to another room with better signal I was told that a) there is no phone signal anywhere in the building (apart from reception where I was standing?) b)there were no rooms available (despite checking online and seeing several rooms still available to be booked and c) that 'wifi should work but sometimes its a bit rubbish down that end of the hotel' Admitting defeat as I wasn't getting anywhere I went back to the room and met a colleague 30 mins later at the hotel restaurant Marco Pierre White's steakhouse - very good food, great service here and actually reasonably priced. No complaints. We tried to go into the bar for a drink post dinner to see the Triumph bar was closed (9.45pm) and went to the local pub instead. I went back to the room and tried to get a good nights sleep - the window would barely open as it was a ground floor room, there was no air conditioning, room was super hot and I could hear the guests TV quite loud next door. Not a great nights rest! Breakfast was good with great quality food, well stocked and good service. I checked out at 10am and asked for the £20 I paid for the late checkout to be refunded as I could not work in the room and so would work from the bar instead (restaurant bar as the Triumph Bar did not open until 3pm!). This was apparently an issue as the room had been held. After a bit of an argument reception proceeded with the refund. I spent the afternoon in the restaurant bar working with good wifi, stepping outside every half hour to make phone calls. Good lunch menu here ... great food but aside from this, if your aim is to work from the hotel then definitely choose elsewhere!

"Beautiful hotel"

Julie G, Southampton, United Kingdom 03/07/2018

I loved this hotel - the staff are extremely helpful and friendly. Evening meal in the Marco Pierre White restaurant was wonderful - my only complaint was that I don't like mushy peas and I was charged extra to change this to garden peas. Breakfast was buffet style with excellent choices and very good - had to wait a little while for someone to take my order for tea though. I had a ground floor room which was next to a lift, which I wouldn't recommend but other than that the room was really nice and comfortable. Would definitely recommend this hotel but avoid ground floor room next to the lift.

"More than I expected"

SteveL8463RX, Kent, United Kingdom 03/07/2018

Well, it was great. Nice and easy off the motorway, plenty of parking, reception effective and pleasant. Picked up a pint and a burger on a special footie offer, tasty. Bedroom good, bed comfortable and good shower. Breakfast was standard fare but hot and in a good environment. Used the hotel as a night before stop over to the airport. Excellent - outward taxi arrived 5 mins ahead of time; inward taxi was a 5 minute wait and in that time I got a text with drivers name, car model and number plate. Great value stay - highly recommend.

"Excellent service, hotel and location"

Katht34, Cardiff 01/07/2018

Lovely setting for the hotel, slight issue with no lifts and on arriving to the room found that the room card didn't work. This was repeated the following day when I tried to go back to ny room after a day out of the hotel. Service in the restaurant was excellent and the bedroom spotless. Hotel was very quiet with no disturbance from other guests. Plenty of choice at breakfast. I would visit again....

"Worst Customer Service Ever!"

User 19/06/2018

Firstly, and in the interest of balance, I should say the hotel itself is nice. The bar and restaurant at least have been recently refurbished. The appalling rating is due to 2 main issues: 1) The main issue: The receptionist lady I spoke to at 9pm on Tues 19th June, provided the worst customer service I have experienced in my 38 years and many dozens of hotel stays... The details are unimportant - suffice to say she was darn rude, and even refused to provide me with her name! Hmmm I wonder why... I do hope the calls are recorded. 2) The staff in the bar and in the restaurant are about 18 or 20 years old. In both locations I ordered a drink not on the menu (vodka martini - it only has 2 ingredients!). In the bar, the young lad was fine and admitted he had no idea what it was. Fine; I'll have a beer then please. In the restaurant, they just looked confused and brought out something completely different. The waiting staff were lovely and just inexperienced, so I didn't want to complain so just drank it. The point is, that if you're going to pitch yourself as a nicer-than-average Marco Pierre White dining venue, best to employ staff that can support that pitch. So in summary, nice place (downstairs at least), with decent restaurant but atrocious reception staff and inexperienced waiting staff. The room itself was ok/average.

"Exceptional Customer Service"

RichardandSurena, Paris, France 18/06/2018

It is very rare to find such exceptional customer service as we have just experienced at the Manor Hotel Meriden. A truly 5-Star experience! Unhesitatingly, the hotel honoured a 5-year old conmitment after a previous visit was curtailed. In the meantime, and unknown to us, the hotel had undergone a significant refurbishment. And what a transformation! Sympathetically re-modelled in a contmepoary style, the understated elegance of the reception area, foyer and restaurant is now equal to that found in many of the UK's top hotels. Simply superb! But the thing that makes the Manor Hotel stand out is the warm but professional and courteous wlecome and service the staff offer to their guests. Our room was immaculately prepared, wonderfully peaceful and had a lovely view over the beautiful front lawns of the hotel. It was hard to believe that we were just a 10 minute drive from the airport! The breakfast in the Marco Pierre-White Restaurant was superbly prepared, with courteous, prompt and helpful service from all the restaurant staff. The decor sinply oozed quality, as did the stylish, contemporary dining furniture and the immaculate linen table cloths and napkins. It was the perfect start to a wondeful weekend and our only regret was that we couldn't stay for more than one night! A special thank you to Julie for ‘making it happen' and to Kay for making everything so special. We can't wait to come back!

"Let down by Best Western yet again!"

Caymanmikey, Providenciales 13/06/2018

When we arrived at the Hotel the car park completely full. After 20-30 minutes of the receptionist walking in and out of the Hotel they ended up moving the General Managers car and we parked in her space. Shouldn't have needed to do this. They allow people to fly and park so this reduces the amount of available spaces which must be an annoyance for hotel guests. Birmingham airport has plenty of parking!!. Next, we were given a twin bedded room without Air conditioning, we booked a standard double with AC. They changed the room to the other side of the Hotel, no offer to bring a key to us or assist with bags. The second was correct but the AC wasn't working, when we called down they said it had tripped out and couldn't be fixed tonight. The receptionist was too quick to respond so I suspect it's been down for some time and this is a common excuse. Next the shower, or should I say dribble because that's all it was. It was almost impossible to regulate the temperature also. Breakfast was included in our rate but to be honest you would be better to head out the Hotel and get a proper breakfast. The breakfast was an average Buffett and drink service was slow. Filter coffee was tasteless and bland. A few bad experiences lately of UK Best Westerns had now pushed us to not book with the brand again, especially after this most recent experience. Attention to detail in a 4 star hotel is everything and this hotel fails on all counts!!

"Just one night"

Gloucestercouple, Gloucester, England 12/06/2018

We used this Hotel for an overnight as we had an early flight next morning. Hotel was smart and clean, bar staff were happy and efficient and everything went very smoothly. Room was a decent size with a very comfortable bed and a roomy bathroom. Our early morning call was delivered by a person and our taxi to the Airport arrived in plenty of time. Car was parked safely and not moved . All in all a good start to an enjoyable holiday would not hesitate to recommend this Hotel.

"Our wonderful wedding day"

EW1989, Solihull, United Kingdom 12/06/2018

Well...... After 2 years in the planning. We finally had our wedding day at the manor in meriden. What an amazing venue we chose to get married. It truly was everything that we had wanted and all the little details were achieved. We had the most amazing day. The food for out wedding breakfast was just beautiful and tested amazing. We had food on the evening too which was very tasty. Your staff are all a credit to you and a wonderful team you have. Our room was beautiful and the bed was so comfy. Breakfast was amazing, the food was delicious and hot. And all our guests who stayed had a pleasant stay. Thank you so much for the most amazing day and the weather made it even more so. Thank you.

"Great business hotel close to NCC"

Di B, South East England, United Kingdom 08/06/2018

We stayed at the Manor Hotel for two nights for a business conference at the NCC. We booked 4 Rooms. Our welcome and warm and efficient. Our room was located along the corridor past the restaurant. There is an open courtyard to the rear of the restaurant and some of the rooms overlooked this. The rooms upstairs had Juliet balconies. We were on the ground floor so the room was quiet. The complimentary products were great quality. Gilcrest and Soames, the same ones as 5 star hotels I've stayed in. There is a Marco Pierre White branded restaurant on site and for a chain we were highly satisfied with our delicious meals. The waiting staff were excellent, friendly Bd knowledgeable. Special thanks go to Jack, young fellow on the front desk. He went above the call of duty sourcing some cigarette papers for a colleague. We were very impressed with this hotel and would not hesitate on staying again.

"Breakfast service"

User 08/06/2018

Excellent food items choice, cooked fresh in front of you to your like and friendly staff. Will recommend to friends and family. Will be back soon when next travel to birmingham. Front of hotel very nice kept and elegant

"Comfortable & Convenient"

Kellie G, Leighton Buzzard, United Kingdom 05/06/2018

My husband and I stayed here when we went to a concert at the Genting Arena (which is just a short taxi ride away). Staff on Reception were very welcoming - in fact all of the staff we encountered on the bar, in the restaurant, etc. were extremely friendly and helpful. Room was very comfortable and the breakfast was amazing. Nice bar also...

"Lovely hotel"

Birthdaygirl006, Edinburgh, United Kingdom 02/06/2018

We stayed here as part of a coach trip. The hotel is in lovely grounds and is very nice inside. Rooms are lovely and a fan in the room came in handy. Staff were all great but not too impressed with the choice of evening meals. Breakfast was a good choice but don't know why some days you got a pot of tea and other days you just got a cup of tea. Bar staff all very pleasant too. Communal areas are lovely. Overall a lovely clean hotel and good staff.

"Good Hotel near Birmingham NEC"

Andrew R, Lancashire UK 01/06/2018

Good hotel at s reasonable rate. Stayed overnight whilst visiting Birmingham NEC which is a ten minute drive away. Hotel is in a residential superb and would appear to cater for Birmingham Airport and NEC clients.


deannewton, West SussexUK 29/05/2018

Visited with my wife . Good welcome , hotel smartly presented , fresh paint and nice furnishings . Wifi worked well . Gardens well kept and seating area at front and in courtyard at the rear. Room was a good size with BIG tv. Bed comfy, we even had bathrobes, nice touch . We only had breakfast, plenty to choose from ,service good and decor very good . Only downside , no aircon in rooms , so can get hot

"Great value and very nice indeed"

bunnySouthport, southport 28/05/2018

I have stayed at this hotel now a couple of times and represents excellent value situated not very far from NEC and Birmingham Airport Great restaurant and bar and feels very posh. The staff are excellent anday there is a great bar there

"A lovely weekend at Warwick and real customer service!"

Steve221162, Southampton, United Kingdom 27/05/2018

We stayed at the hotel last night (26/05/18). The room was beautiful, clean - the reception welcome was excellent, unfortunately there was a problem with the toilet where it would not flush. This could not be helped and we were upgraded to an executive room immediately. Great service - lovely atmosphere - lovely breakfast! We would go back tomorrow given the chance!

"Good stay"

User 25/05/2018

I stayed at the hotel as is close to the NEC and we were going to the Baby Show the next day. Still a 10 minute drive away as I thought would be walking distance. Hotel nice and clean and was a good sized room. Breakfast was good and I would happily stay again.

"Disturbed nights sleep, unhelpful/rude senior staff"

JeannieKat, Hampshire 15/05/2018

Stayed for 2 nights, first night no problem but on the 2nd night smokers from a function gathered outside the hotel and near many rooms. I waited till after midnight to ask reception tif they could move elsewhere. 2 more calls and still the disturbance continued past 1.30am. On complaining in the morning, the Duty manager said she was expecting me to complain. I had to push hard to get some compensation and once she agreed she became very off hand and rude. I was there on business and so a disturbed night was not great and neither were the 2 senior members of staff that we came into contact with. The junior staff we met were friendly though hence a rating of 2 and not 1.

"Break away from the kids :-)"

scarlettpurple, Leeds, United Kingdom 13/05/2018

me and the hubby have just got back from treating ourselves to a break in the country, the Manor didn't disappoint. There was some sort of ladies function going on all weekend which was very noisy but it didn't really impact our stay, though i did hear other guests complain about noise. Our room was so lovely, it had a sofa and was a massive room. it had everything you would need and was very clean.The view weren't great though, just a fence, so a bit boring, But on our arrival we spoke to one of the housekeeping maids and mentioned we were away for the hubbys birthday and when we returned to our room that evening we found a couple of mini bubblies, chocolates and a birthday card from the housekeeping team, it was very a kind gesture. on sunday morning we asked reception for a later check out so we could have a lie in and the lady on reception said it was no problem at all, other hotels we have stayed in have always charged for that. breakfast was so nice, lots of choice, but it was very busy and had to wait for a table, but this was nothing overall.We didn't eat in the restraint at night but it looks very swish.we will defiantly try the food at night when we go back there. very enjoyable stay.

"three night stay visiting family in Birmingham, this hotel was perfectly situated just off the M42"

philm803, Lindfield, United Kingdom 10/05/2018

A quite impressive building with lovely landscaped gardens, a large and much used car park which is popular with users of the nearby Airport. Check in was good, room a little small as we had booked an executive room, bar and restaurant fine and a good breakfast in the mornings. Menu a little restrictive if you are not a steak eater.

"Comfortable, Friendly, Good Value"

Ian S, Rm3 8qj 09/05/2018

Staff are friendly and helpful and my room was comfortable. Best Western Meriden Manor Hotel offers good access to the NEC and Birmingham International Airport at a more affordable rate than many other hotels in the area. I was delighted to find a Gideon Bible in the room,

"weekend stay"

lescar543, Sheffield, United Kingdom 09/05/2018

Arriving at the hotel it looked impressive, the landscaping was on a par with some mansions! The greeting at reception was warm and friendly and the check in was hassle free. The room was clean, and a bit larger than some we have stayed. Having said that it was an accessible room, it was nice to have a bath in there as well (not every disabled person needs a wet room! although I understand why some do). In all it was one of the better rooms we have stayed in so we were very pleased. The layout of the hotel at the front hides some of the fact it is quite large but it all seemed well kept. This included the restaurant which was laid out nicely. We ate breakfast in there and it was very nice, it being a hot buffet breakfast helped and most items were still warm unlike some we have had. So, all in all, we were impressed with it and one little issue was the room safe, it had been closed by the previous thoughtless visitors but this was dealt with almost immediately which brings me to one last thing. Jack on the front desk was so helpful and pleasant, Best Western have a diamond there. He represented the company with all of the required professionalism without being stuffy about it. Well done! A very nice stay and we hope to be back.

"Great hotel with top notch staff"

TOMazing, Manchester, United Kingdom 08/05/2018

We stayed at this hotel mostly because they accept dogs which is a major plus as unfortunately not many hotels do. On arrival we were greeted by the reception manager (I believe named Kay) who was fantastic and fussed over our miniature poodle and made a great first impression for the hotel. We stayed in an executive room (although we weren't too sure if we were actually in one as the room looked similar to a standard) the room was very clean and had two lovely sash windows opening up onto a courtyard. Unfortunately we had an issue using the hotels preferred taxi company who upon arrival quite rudely refused to take us with our dog despite their policy to allow dogs. This is where the Operations manager Julie stepped in and did a fantastic job trying to resolve the issue. She contacted the taxi firm and personally messaged me later on the night to let me know our return trip back to the hotel should be fine. Unfortunately we tried calling the taxi firm multiple times but nobody answered so we had to use an alternative taxi company. Would definitely recommend this hotel, especially for pet owners and would like to thank Julie and her staff who are a credit to the hotel. Matilda (our poodle) also says thanks!

"Wonderful place - excellent staff"

User 06/05/2018

My Wife and I booked this hotel because of the Park & Fly option. Based upon what we paid we did not expect much.....what a nice surprise we had. From the time we drove into the car park we were very impressed. The room was excellent but what really impressed us was the staff - everyone was so efficient and pleasant. I would like to say a special thank you to Kay and Jack - what great ambassadors for Best Western! Cannot wait to find a reason to stay here again. Graham & Mandy Cook

"Airport overnight stop"

Lowbourne1, Wiltshire 01/05/2018

This place looks real nice, shame we only used it to sleep due to an early morning flight. The room was very comfy, although very cold due to the heating not working. The receptionist did offer to bring to our room a heater if we wanted. complimentary tea and coffee with ginger nut biscuit was welcomed. Would use again!

"Overnight stay"

User 30/04/2018

Super hotel, very helpful staff and good breakfast. It was a business trip and I was a bit in and out but the staff were very obliging and happy to assist. The front of house were excellent. I had an issue with an open window when I arrived but they dealt with this quickly and effectively. I would certainly recommend this hotel

"Hotel with airport parking"

jalaw2018, Northampton, United Kingdom 30/04/2018

I've stayed at this hotel a number of times when flying out from Birmingham airport can't fault it. The staff, rooms airport transfers first rate. This time thought we had a meal in what I believe is a relatively new Marco Pierre White Steakhouse. My advice to anyone thinking of doing the same is think again, if my experience was anything to go by I found the food at best mediocre, most definitely overpriced with a 10% service charge included. I have no doubt the service charge was included somewhere on the menu but certainly not very prominently. I work hard for my money, I'm sure you do too as such I expect value for my money. Based on my most recent experience the restaurant certainly didn't provide this.

"Afternoon tea"

User 29/04/2018

Brilliant afternoon for family get together for sixteen. Staff very welcoming and patient. Excellent quality tea which everyone invited commented on. Staff went out of the way to make this a special afternoon tea to celebrate a sixtieth birthday , nothing was too much for them. Many of family who lived locally said they would certainly recommend to friends. We had previously visited as a couple to try out the tea before booking and we found it excellent , hence the booking for this family occasion. Thank you to all the staff.

"Very pleasant stay"

Iceyu, London, United Kingdom 29/04/2018

Lovely setting and grounds. Clean, bright and comfortable. Friendly and welcoming staff and good sound proofing so you can get a decent night's sleep without clomping shoes in the corridoors and slamming doors. Great breakfast buffet bar. Only downer was the in-house Wi-Fi was unusable in my room and the hotel's location was in a dead spot for my network provider so my mobile was also unusable in my room. Connectivity is now essential especially for business travellers and for that reason I can't give top marks.

"overnight stay for AGM"

Phillip W, Boston, United Kingdom 25/04/2018

lovely hotel with staff to match. Guillame and Jack answered all our questions. i had wrongly booked a twin room, altered with a smile to a double room. wifi a bit iffy rather than wiffi in first room... no matter.. they moved us .. again with a smile. the place is modern and clean .. restaurant staff are happy to help and well mannered. the food is excellent, if slightly on the dear side. (there was also a 10% "service charge" added without being asked for which was the only downside.. maybe it said it on the menu but i missed it) we left before receiving our invoice but a phone call was enough to get it emailed i am hoping our AGM is here again next year!

"Comfy tasteful rooms."

Andrew P, Burnley, United Kingdom 25/04/2018

This was the second time we have stayed here, Jack on reception recognised us even though it was some time since we last stayed. The rooms are very comfortable, tastefully decorated and the beds are sooooo comfy....Breakfast is a buffet affair, however, very tasty, hot and fresh...plenty of choice and as much as you like!!!

"Brilliant for a pre- flight overnight stay and parking."

GeoffTorquay, Torquay 24/04/2018

Stayed overnight prior to an early flight from Birmingham airport. Reception really efficient and helpful, parking at rear of hotel and you leave your car where it is for the duration, so no risk of misuse. Taxi to and from airport included in package. Rooms are comfortable and well equipped. Advise booking the dinner package, currently £25 pp for 3 courses, served in the Marco Pierre White restaurant where the food and service are first class. Bars are comfy and drinks are not over-priced. Highly recommended.

"Service with a smile"

Karen D, Norwich, United Kingdom 23/04/2018

I have stayed in many Best Western Hotels be it work or pleasure and will confidently say this is the Best one to date. Staff are very friendly & helpful, Stayed in double room , comfortable bed & extra pillows, plenty of storage room for luggage with comfy chairs to relax. Vast selection available for breakfast. Well done guys

"Good and not so good!"

angiehiltonlewis, wales 18/04/2018

Arrived and booked in okay. Taxi booked for airport early next day. Room clean, bed large and comfy. Had a meal in the Marco Pierre Restaurant. The food was okay, but not good value for money. The update restaurant isn't good value for money, and they add a 10% service charge too. The previous restaurant was much better, good hearty meals, good value for money. Eat elsewhere in the area, there are pubs close by, that offer much better value! Stayed here again on our return from holiday, and they had no note of our booking!! Despite this being confirmed. Luckily I had the letter confirming 2 nights stay and we were allocated a room on the first floor. As we had arrived at 6.30am we were in need of some sleep after a long flight. Sadly this was not forthcoming due to inconsiderate guests,and the housekeeping staff chattering and laughing outside our room, despite the Do Not Disturb Sign being put out. I did complain to reception and got an apology, but didn't really help. Had I spoken to the housekeeping staff i would have been very rude, as i was severely tired and would probably have said too much. We have stayed at this hotel before and its very handy for the airport. We had to pay for 2 nights due to the early flight arrival and I think it would have been better if we could just have paid a bit extra to check in early. They knew we were arriving early, but no staff to check us in. Fortunately a lady was there to pick up her son from the night shift so she checked us is. Also put a test payment through on my card, which I was not informed about for £100. Not impressed with being woken up when they say you will be left in peace, neither with guests constantly banging room doors!!

"Pre Holiday Stay"

MDD3, Castle Eden 17/04/2018

Stayed for one night before flying from Birmingham Airport. Enjoyed a really good evening meal in the restaurant, and the pre paid taxi transfers were very efficient both ways. Would definitely stay again when flying from Birmingham.


MojoAyr, ayr 17/04/2018

Stayed here Friday and Saturday night for a birthday treat to Motorcycle Museum. Really nice hotel but what made it for us are the staff. Everyone was very friendly, courteous and helpful. Room was very clean and comfortable. Breakfast excellent. Marco Pierre White dinner on Saturday evening was a treat and absolutely delicious but wouldn't be able to afford to eat there every evening lol! One little suggestion is that as a partner of the motorcycle museum we had thought the Triumph bar would have had lots of Triumph memorabilia as the hotel is on the site of the old Triumph factor.That was our only disappointment about our whole weekend and maybe something you could think about, especially as we would love to bring friends on our next trip.

"Not bad at all"

tiarcon, Buckingham, United Kingdom 16/04/2018

Nice hotel, clean rooms, helpful staff, ample parking. Take note - our booking didn't include breakfast as we wasn't sure of our plans. We were told at check-in that we could decided the next day, breakfast is £10 p/p. We decided to have breakfast, paid at the restaurant and they tried to charge us £15 p/p and was told its only £10 if you book the day before. In the end everyone was helpful enough and this was the only slight negative of a very nice hotel. We were charged £10 p/p in the end ??

"Nice hotel, friendly staff,Close to NEC"

immortalisvir, norwich 10/04/2018

I stay at this hotel each time I attend the NEC for gaming events which is 2/3 times a year. It is very comfortable and set in a nice area. The staff are polite and friendly and the restaurant/bar is very nice. I always look forward to my stays here :)

"Ok accommodation, pricey restaurant "

rustyroo2005, Isle Of Man 10/04/2018

Perfectly adequate hotel for a short stay. Restaurant too pricey for a family visit. Ok for a grown up treat, but not value for money when eating with children who unfortunately opted for the choices on the adult menu instead of the considerably cheaper children's menu! Drinks were expensive. About £7 for a G&T or glass of wine. Breakfast was ok, not the best I've ever had in a hotel but certainly not the worst. The room was fine - draughty windows but an electric fan heater had been left on in the room and it was definitely warm enough. We slept really well, but family in the other end of the hotel were disturbed by noise in the corridor and adjacent rooms. Taxi cost £12 average to get to the nec which wasn't ideal for us - costs soon mounted up. Stay here if you have your own transport and if you want to keep costs down consider eating elsewhere.

"A great option for those in transit through Birmingham Airport"

Nigel A, Cassington, United Kingdom 07/04/2018

As we had an early flight from Birmingham we decided to drive up the night before and take advantage of the “park and stay” package offered by the hotel. We were courteously received by reception staff who briefed us on parking arrangements (on site at the rear of the hotel) and transfer arrangements. Our room was clean, comfortable and well equipped. After a good night's sleep we were down to reception where the taxi booked by the hotel was waiting and we had a short trip to the airport. On our return the arrangements worked efficiently to return us to the hotel and our car. Nine days Parking, a comfortable overnight stay and taxi transfers all for less than we have sometimes paid just for Parking. It is an arrangement we shall certainly consider in future when flying out of Birmingham.

"Great location. Good hotel. "

User 04/04/2018

Stayed here for a couple of days to visit the Genting arena and go into Birmingham. Overall a well run hotel.Good sized rooms nice sized bathroom which was kept clean, Nice hot shower, plenty of parking, check in was quick and helpful, couple of nice bars but we didn't try the restaurant as we thought it was a little overpriced. Only complaint would be that after paying for breakfast we came down the next day for breakfast and had our name and room ticked off. ( We did have it pointed out at reception that we should keep the receipt on us as sometimes it's not communicated to staff at breakfast who has paid and who hasn't) glad we had it with us as during breakfast a staff member came over to ask us if we had paid. Not very discretely and in front of other guests. Was quite upsetting for my wife and if this is a problem they have regularly it's probably a good idea to get it sorted. We mentioned it when checking out and reception handled the problem very well. Apart from this one incident I would return and enjoy the facilities and location again.

"Evening meal, bed & breakfast"

nickcole2016, Rugby, United Kingdom 02/04/2018

Meal in Marco Pierre White restaurant very good. Room very spacious and comfortable. House keeping not up to scratch. Room was for 2 people. Had to ask for second robe, also for milk for drinks and biscuits. 1 tissue in the bathroom. Apart from the attention to the minor though less important details a enjoyable stay.

"Quiet break away"

smoothfinish, London, United Kingdom 01/04/2018

My girlfriend and I stayed on Tuesday for 2 nights before the bank holiday rush, we were both really impressed. The hotel looked lovely from the outside and even better on the inside. Check in was fast and the receptionist was friendly. We got to our room which was on the second floor I think, it was lovely and a good size. The bed was comfy and the pillows were huge which you don't see alot. The room was very clean and smelt really fresh, my girlfriend is a cleaner so she checks cleanliness everywhere we go. We even had bath robes and slippers in the wardrobe which was a nice touch. Breakfast was nice it was a buffet so there was a lot of choice. All the staff were very friendly and we would love to come back again.

"No longer for us"

Windsor38, Lincoln 29/03/2018

My wife and I have stayed at this hotel 7 times usually once a year we go to musicals in Birmingham ideal location for this last year they were refurbishing the resturaunt so we didn't know what to expect bedrooms very good no change there staff ok all very friendly this is now a Marco P White restaurant open to non residents food not to our liking all Grills loads of steaks with a £10 supplement (no thanks) chips and tomatoes I could get this 400 yards up the road at a much cheaper price also you had to pay for vegetables as another extra that's enough about dinner wait for breakfast first morning help yourself breakfast which was only luke warm so on the second morning I decided to have 2 poached eggs cant spoil that I thought you guest it they came again luke warm so sent them back second attempt was much worse both eggs were hardly cooked so I gave up and had beans on toast so after 6 really nice breaks at this hotel we shall have to look elsewhere in the future very disappointed with the w/end

"The renovation is surface deep"

Elizabeth S, Doncaster, United Kingdom 29/03/2018

We have been visiting this hotel for 3 years with work as it is very well situated for the NEC, whilst being in a very pretty part of a village setting. This hotel claims to be a 4* rating, and is a Best Western Plus. Therefore, my review is based on that fact. Since our last visit a year ago, they have carried out a beautiful renovation to the reception area, Triumph bar (which now looks stunning, and has a lovely relaxed feel to it......until a chavvy style DJ starts upstairs on a Saturday night!) and the restaurant area. However, and I appreciate that a lot of investment is needed to upgrade a whole hotel, but the rooms do not feel like they currently justify the ‘Plus' status. I had a terrible first night's sleep as the mattress was extremely hard and bumpy. As we were staying another 2 nights, I asked reception if I could have a second quilt to lie on. The lady made a note of my request and said they would try to find a softer mattress. However, that night I was left with the same mattress, but also no extra quilt. I appreciate they may not have had either of these available, but I also had no note / phone call to inform me of this out of courtesy. On the final night, after a 2nd poor night's sleep, I asked again, and housekeeping did come up to my room with a single quilt, which was much appreciated. I must say at this point that the man who did come up was excellent, and had been helpful in general throughout our stay. There were other poor areas to the quality and service of our stay. Mine and a colleagues coffee hadn't been replaced.....yes we could've called reception to rectify this but we were paying for a service and shouldn't have to. Another colleagues dirty cups were left in his room throughout all 4 days. On my final night, having been working at the NEC all day, I decided to run a find that, in a 4* Best Western Plus, the plug didn't actually fit so the water simply ran away and a bath was impossible. How expensive is a new basic plug that actually fits??? Finally, on check out, just to finish off a generally poor stay, the receptionist tried charging me £36.80 for ‘drinks at the bar'. Now, I am of the understanding that in order to set up a tab, you have to swipe a card and provide a signature......of which I did neither. When I challenged this she then checked the documents, and there was no actual evidence of drinks being assigned to my room. I received no apology. Now, if this is a crafty move by the hotel, or an error with their computer system, it is very poor for a hotel of this supposed standard. It is a shame to see the service in decline and the ‘easy to rectify' issues with the rooms as we have not really had any issues with the hotel over previous years.

"Perfect one night stay"

DrifterSunderland, Sunderland 26/03/2018

We stayed here for 1 night last week & really enjoyed our stay. In fact we wish we had stayed longer. It was far better than the hotel we went on to. Our room was lovely & quiet & the bed very comfortable. In fact we had the best night's sleep we'd had for ages. We were on bed & breakfast but ate our evening meal in the onsite restaurant. The food was very good & about the same price as most high street chains but of better quality. The hotel seemed quite full but that didn't have any affect on the service we received whilst there. The breakfast is buffet style which might not suit everyone but there was plenty of choice & we were satisfied enough. A better choice of coffees might have improved our breakfast but all in all it was good. If we are in the area again we will definitely be staying here.

"Always a pleasure"

mozart21, crowland, lincolnshire, uk 26/03/2018

Stayed many times which tells its own story. Definitely worth being separate from those hotels immediately adjacent to NEC. This is five minutes up the road but a world apart - peace and tranquitity in a sea of downmarket corporate dross elsewhere. Rooms a good size, staff (may be too few in number at reception) always pleasant. Carparking free for guests.

"Not a great venue for a good nights sleep"

Sarah M, York, United Kingdom 25/03/2018

I stayed here on Friday night, arrived just before 11pm and check was quick and easy. The room was on the 2nd floor which was a bit of a trek with a suitcase up two flights of stairs but doable, not sure it would be so easy if you were staying longer with more luggage as it was a narrow second stair case with a series of heavy fire doors which would be a challenge with cases. The foyer and bar areas have clearly been modernised and look nice, however, the hotel rooms have not been redone. The residential area is a bit like stepping back in time by comparison. When I opened the room door the first thing I noticed was a really loud whirring/humming noise coming from outside when I looked out of the window I saw that the room was next to the back of the kitchen and there was a huge chimney/extractor from the kitchen that was making the noise. The room had old single glazed sash windows so even with the window shut the noise was still prevalent. This was not helped by the fact that the room had a small electric radiator in one corner that was on full blast so the room was really hot. Therefore, it was either the heat or the noise depending on whether the window was open or shut. I tried to get a drink from the bar at 11pm, just after I had checked in to find that it was shut, I have stayed in many hotels and I was amazed to find a residents bar that has its doors locked by 11 on a Friday evening. The bathroom in the room was not the cleanest, there were hairs in the bath, around the toilet was dusty and the cups in the bathroom all had some sort of white residue in the bottom of each one. On the plus side, the tea and coffee facilities were good and it was nice to see a clean, not rusty kettle! I was fortunate enough to have a later start on Saturday morning however, a brief lie was not an option as housekeeping were hoovering the corridor outside the room at 8:30am, I appreciate this has to be done at some point but I cannot have been the only person who did not relish this as a wakeup call! I was seated quickly for breakfast and the food I had was good quality, however, it was clearly very busy and there were lots of things that had either run out or there were only a few sad specimens left, for example sausages and milk. The staff were replenishing but this left people waiting in the very small buffet area, which is really not big enough for people to stand around in and not be in the way. In all, the room and the quality of sleep for £80 a night were not great, I could have had a better sleep in a better quality room for less money at a Premier Inn.

"Perfect for a Genting trip!"

User 22/03/2018

What a lovely place! Stayed for one night for a concert at the Genting arena. Needed somewhere close to Genting, and safe enough for my 14 year old step daughter to have her own room, staying next to our room. This place ticked all boxes. Hotel itself is lovely, Pierre White bar feels a bit special (amazing Pinot Grigio), all staff super friendly, lovely clean room, fab shower, super comfy bed. Will definitely stay here if airport hotel was needed as well as for future concerts. Village felt safe too, which is always a winner.

"Overall Very Nice"

rockandroller147852, London, United Kingdom 22/03/2018

Well located hotel. Looks wonderful from the outside. Bedrooms are good enough. Mine was a bit dated but nothing wrong, clean, tidy & lots of space. The lobby has had some work done and it shows. New restaurant is very good I enjoyed two meals and would recommend if you are staying in the area.

"Once again a warm welcome"

trevor y, edinburgh 22/03/2018

This was or 3rd or 4th visit to this hotel and we were again met with a warm, friendly welcome. Front of house led by Kay are excellent, Martin kindly helped us in with all our bags as we were here for 5 nights and the room was good. The new MPW restaurant was excellent and a very welcome addition and the newly opened Triumph Bar was a haven. All of the young waiting staff have been trained to a very high standard and all requests were met with a smile. We will be back again next year,

"Need to get prices sorted"

Beveio, Devon, United Kingdom 21/03/2018

Just contacted the hotel and to ask to book a number of rooms 'Stay and park package' for August 2018 - only 4 months away! I have tried booking the Premier Inn -stay/park but they are already fully booked. The staff were very polite but said " the prices are not out yet, phone back in a couple of months" Please....the rest of Birmingham is fully booked- we wanted three rooms,you will lose business!

"Fabulous Staff"

User 20/03/2018

During my stay, some of the staff that I had the pleasure of meeting were absolutely fantastic! Rachel was lovely. Jordan made one of the nicest Pornstar Martinis I have ever had. Jack the Bar supervisor was friendly and very good at his job, but the cream of the crop was by far, William. He was a fabulous server, his recommendations were top notch, he was funny, approachable and all in all a wonderful person. 19/10 for Will!

"Helpful staff"

alison29, Kent 14/03/2018

We stayed at the Best Western Plus Manor Hotel during the week of Crufts. If you are visiting the NEC for whatever reason then this hotel is ideally located. We booked well in advance so got quite a decent deal. The room was quite large which was handy as we were there for 6 nights. It was a bit dusty, specifically when we put a suitcase on top of the wardrobe (it wasn't very high) and a shower of dust blew round the room - obviously not been cleaned for a very long time. The room was a bit dark but all hotel rooms are and we were at the end of a corridor, near an exit door which seemed to be permanently open, which I wasn't keen on. Because it was Crufts there were a few dogs in the hotel so there was some barking during the evening and lots of doggy walks around the grounds (so I hope everyone had their poo bags). The car park was a bit of a nightmare, noone seemed to be able to park in a straight line or in their box. One of the main reasons for picking this hotel was because it advertised room service and as we were exhibiting we were planning on room service to get dinner over with quickly. However when we arrived in the room I saw the room service menu only provided pizza or sandwiches, so wasn't ideally and wasn't really what we wanted. So good location for NEC, nice helpful staff - that's the positives.

"disappointing... and expensive!"

mltz897, Huddersfield, United Kingdom 12/03/2018

We had two nights away for Crufts at the NEC, first night away spent at the Holiday Inn Express in Tamworth @ £79 for a double room with breakfast. Perfect, clean, all you can eat buffet breakfast. Second night at The Manor @ £160 for a twin room. Mouldy shower curtain, drawer knob missing, loose bathroom tap etc...... but we're only there for one night, so it'll be fine. Checked in at around 7.15pm, bar had stopped serving food, Restaurant was fully booked until 9pm - even though we could see there were about 6 people in there and numerous empty tables. so we ordered room service. Two vegetarian lasagne with salad - arrived with no salad. OK. it'll do us until the morning. So we went for breakfast to be told it is not included! are you kidding me? £160 for a room for the night with broken bits and the breakfast is extra? No thank you, we'll call somewhere on our way to the NEC. Needless to say, when we checked out, we weren't asked if everything had been ok (I think they must get sick of negative responses, so they don't bother to ask anymore). It has potential - but definitely not a four star hotel, and we won't be going back.

"Overnight stay prior to Crufts."

MellApple, Weymouth, United Kingdom 12/03/2018

My daughter booked this up for me as a surprise for Xmas, so had been looking forward to it. We arrived and checked in pretty quickly considering it was a very busy weekend for them, as Crufts was also taking place. We stayed on the night of 10th March, as we were attending Gundog day on the Sunday. We went up to our room, but there had been a bit of a mix up, as my daughter had booked a family room, and on entering the room only the double bed was made up. She rang down to reception, and they apologised and issued another room to us which was already made up as required. The room was lovely and clean, and the whole hotel smelled fresh and clean. My only little niggles would be that there were a few long human hairs on the bathroom floor, the toilet roll fixture was loose, and there were a couple of what looked like sticky fixture pads in the bathroom that didn't have a function. Also, lack of a toilet brush. We had a very comfortable night, and although there were a few canine visitors, we only heard a few barks. We were up early for our breakfast which again was really well organised, and set us up well for a long day of dog watching.

"They lost my pillow!!"

lukejones98, Spalding, United Kingdom 10/03/2018

Honestly I was very disappointed with my 1 night stay here, with poor reception attendance we were left waiting what seemed like an eternity to even check in, however brownies helped me battle through that tough time. Upon arriving in the room there were stains on the bed sheets and suspicious marks on the bathroom window, we were disgusted by this and definitely not impressed... Knowing we only booked the room as a stop of over night for our journey we shrugged it off and continued on into the night evaluating our best western experience. I had my own pillow with me in the car and though trying the 'premium' pillows the hotel offered, nothing quite beats your own, so I brought mine in from the car and had a pleasant snooze throughout the night (avoiding the weird stain of course) Breakfast I have to admit was amazing, a fat cooked breakfast in the morning with an array of patisseries really tingled the tastebuds 10/10. Yet upon checking out and departing the hotel I had realised my pillow was no longer with us in the car (my own mistake admittedly) I quickly rushed into action and rang the hotel explaining my fatal error - the lady whom I spoke to was very kind and confirmed my pillow had been found and had been kept safe for me to pick up, I asked how long they would keep the lost property for and she replied '3 months' This being a regular trip for me I decided to pop back when I was next passing which was confirmed over the phone not to be an issue. Less than a month later i arrived to collect my pillow - However after speaking to the small man at the front desk and sneaking in as many brownies as I could without him noticing, he notified me of the absence of ANY RECORD OF MY PILLOW! I explained the course of events that led me to this moment and after writing several bits of useless information down on a scrap of paper (very professional) he gave me a number to call, I asked what the possible outcomes were one of which was a reimbursement for my pillow - that number the offered by the way was the same one I called before...brilliant!... After further inspection they denied having any affiliation with my BELOVED PILLOW and refused to offer any solution other than a weak and petty 'Im really sorry' sounding as if she was being forced to say it at gun point. I would like to take matters further in regards to my pillow being lost due to the fact it cost me over 60 POUNDS STERLING! Overall this hotel is in a poor location with a dead atmosphere - I would not recommend this place to anyone due to the fact the staff don't seem to care, however compliments to all the kitchen staff you do a banging breakfast xx

"Lovely hotel "

Jaynechad, Mansfield, United Kingdom 07/03/2018

Stayed here ahead of our flight from Birmingham airport. We stayed 1 night here and left our car there whilst we were on holiday. Lovely hotel. Nice room and our early morning wake up call was on time. The evening we stayed we ate in the newly refurbished restaurant and it was lovely. The food and the service. Would definitely stay here again

"Pleasure to stay"

susanaL7091RB, Truro, United Kingdom 07/03/2018

Our room was excellent. It was clean and comfortable. There was no noise around so good for sleeping. Coffee and tea in the room was good. We had a very enjoyable breakfast both mornings. Full English, continental or just basic cereals were available.

"A souless place in the middle of nowhere"

Madison2010_10, Boston, Massachusetts 05/03/2018

We stayed at this hotel for three nightss in early March. In spite of it having more than 100 rooms, there was absolutely nothing to do. No pool, no exercise room, no newspapers, no nothing! The restaurant was decent if you think paying an extra 8 gbp for olives and bread makes any sense. No music in the lounge. There was fortunately wifi and TV but this hotel was a major disappointment and the wait staff was for the most part pretty dense and not helpful. We will not be coming back...ever!

"Good hotel, nice rooms OK(ish) restaurant"

Haddock82, Needingworth, United Kingdom 04/03/2018

I've stayed here a few times when working at exhibitions at the NEC. The hotel itself is nice, excellent rooms and clean, really cant fault it The hotel restaurant was OK. I probably wouldn't choose to eat here, but work were paying! A little expensive for what you get, but if you are just after a decent hotel room then I would say go for it.

"Ultimate comfort and great food"

babsw, bristol 03/03/2018

We stayed 2 nights for a show at the NEC. The hotel is 5 miles away and easy to find with parking. and is in a small village/town. Not much around but you don't need it as you can eat at the Marco Pierre White Grill house or at the bar, both in the hotel. .Quite a grand building well back from the road so nice and quiet. The rooms was very spacious and immaculately clean with all facilities. Lovely big bathroom with bath and shower. The bed was very comfortable, The staff were delightful and couldn't do enough to help. Eating at the steakhouse was not overly cheap but not extortionate and the food was, as you might expect, fabulous. The bar meal menu was more limited but the food was also very good..A nice bar and an big outside seating area with tidy tables chairs ,umbrellas and heaters - for those who smoke , this was very satisfactory. Made our weekend at the show a bit of a treat with a bit of luxury.

"Perfect for parking and Birmingham Airport"

steve e, london 27/02/2018

We stayed one night with dinner at Marco Pier Whites restaurant plus three days parking and everything was perfect. Excellent receptionist, nice room and lovely dinner. We then had taxi waiting for us in the morning to take us the 10 minutes or so to the airport. Upon arrival back we rang the taxi co in arrivals and the driver was there within 5 minutes to take us back to the hotel and car. All in all an excellent experience.

"Night away"

User 26/02/2018

Lovely night away. Quiet hotel with lovely rooms, much bigger than what we expected it to be. There is a Marco Pierre Whites Bar and Grill restaurant in the hotel but best to book in advance to avoid disappointment. Would return to this hotel again for a night away. Don't know what it would be like in the wedding season though.

"Nice hotel, shame about the food"

crowdellivanp1, Solihull, United Kingdom 26/02/2018

We were given a Groupon Voucher for a Lunch for 2 and duly booked a table. On arrival, both of the large car parks were full to capacity so it was immediately apparent that the hotel was very busy. What we didn't bargain for were the inordinate delays in being served. My Eggs Benedict were cold and the Hollandaise was exceedingly thin and almost watery, and I've never seen Wiltshire Ham produced in circular slices. My wife chose the Baked Camembert which was OK but short on the bread to accompany it. My Roasted Lamb Rump (not very hot) came garnished with brown peas and pickled silverskin onions which were advertised as Petit Pois a la Francaise. My wife wanted the Steak and Ale Pie but the waitress confirmed that the crust was delivered floating on top of the meat. She therefore chose the Fish Pie which was very shallow; more potato than fish and devoid of any moisture. For the prices charged, surely they could have managed a little cheese sauce. We ordered coffees on the proviso that we didn't have to wait as long for them as we had for everything else. The best part of the meal was the little chocolate brownie that accompanied the coffees. It is difficult to imagine that Marco Pierre White would want his name to be associated with such standards.

"Quick stop over."

benproject1, London, United Kingdom 26/02/2018

This is an ok hotel,clean rooms and reception staff nice, lots of parking, but busy, hot room so didn't sleep well and window that wouldn't open, breakfast was nice but wouldn't want to spend more than one night here.

"Afternoon Tea at Marco Pierre White's"

Wildheart888, Warwickshire 25/02/2018

I booked this for my friend's birthday and we weren't disappointed. The sandwiches and cakes served were absolutely delicious and the staff friendly and welcoming. The only remark from me is that we could have been offered a choice of teas but no big deall. Delightful treat.

"Convenient for NEC"

Veronica794, Cambridge, United Kingdom 21/02/2018

We stayed here as were were attending a trade show at the NEC, it's only 7-8 minutes drive to the main car parks so very convenient. The hotel was clean and very welcoming, the service was excellent and the folks on reception were extremely efficient and friendly. Car parking was free unlike some (most) hotels near the NEC so that was a bonus. The room was large and well laid out, it had a safe for any valuables, the wi-fi signal was strong and reliable. The only thing that let it down room wise was the heating, or lack if it. There was a portable heater which did a decent enough job of warming the room but having read back through a number of reviews here it seems this issue has been going on for sometime, I find it a kind of surprising that it has not been sorted out yet. On a more positive note the buffet breakfast was tasty and well cooked with plenty of choice. There was the traditional English as well as croissants and a good range of cereals. There is a Marco Pierre-White Steakhouse and grill onsite. It is a little pricey but the quality of the food is exceptional and the service is excellent . If only the heating was working It would have been 5 out of 5.

"Get Away!!!!"

flake74, Birmingham, United Kingdom 18/02/2018

Me and my husband decided we needed abit of time alone so we booked a room and hey presto we were there! Reception was most helpful and really friendly! Room was clean and spacious, We went to Marco Pierre White bar and enjoyed a few drinks then carried on to have a meal there, We had a brilliant stay !

"Love me Tender package "

Emma F, Coventry, United Kingdom 18/02/2018

We stayed the weekend after Valentine's and booked the Love me Tender package Which was a very good offer. The hotel was clean with friendly staff welcoming and efficient. Will be looking out for more of these offers to visit again ??

"Wedding Fayre"

User 17/02/2018

I am extremely unhappy with this so called venue! Me and my friend went to look at this as a potential venue for her wedding. Only to be greeted by a person that had no idea about the weddings there, when asked is there any chance we may see another bride we got told no we will keep you down here out of the way! My friend walked away very upset! They have said they would call is about this 2 weeks later nothing! - will definitely not be telling people to go there rude staff! No customer service!

"Fabulous Party Venue"

lauraghome, Kenilworth, United Kingdom 13/02/2018

Hosted a birthday celebration in January 2018 and Jessica Hudson and the conference team could not have been more attentive. Beautiful venue and excellent food and bar service delivered within budget. A fabulous evening with lots of great feedback from those that attended. Highly decommended


Peter K, Cropwell Bishop, United Kingdom 12/02/2018

Possibly the best Best Western Hotel we have stayed in and we've stayed in a few. From start to finish a very enjoyable over night package before flying out the following morning. The package included B&B, parking for 10 days and Taxis to an fro the airport. Dinner in the Bar was excellent as was Breakfast the following morning. We won't hesitate in using this Hotel again.

"Excellent start to our holiday "

Tereza W, Gloucestershire, United Kingdom 08/02/2018

We loved everything about this hotel, from the atmosphere and attitude of the staff to the quality of the bar and restaurant food. We arrived late afternoon and parked the car safely. The hotel was clean, smart and welcoming and our room was very comfortable. Dinner was tasty and the staff attentive. In the morning, breakfast was plentiful and tasty. Our only criticism was the late arrival of the taxi, the hotel staff were doing everything they could to check and ensure one was on its way, eventually it arrived, 20 minutes late but all was well as we arrived in plenty of time. Upon our return, the car had a flat battery, 3 hours later the RAC arrived, in the meantime we had a lovely dinner in the hotel and the staff were kind to us. I really recommend this quality hotel.

julie D, Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for 5* feedback regarding you recent stay here at The Best Western Plus Manor Hotel in Meriden. My team and I are delighted that we were able to make your stay an enjoyable experience I am glad that we were able to assist whilst your car was being attended to. I will certainly pass on your comments to the Taxi Company regarding the late arrival. We look forward to your return visit with us in the near future. kind regards, Julie Deeming, Operations Manager

"Why Not"

Su11y66, Birmingham, United Kingdom 08/02/2018

Booked this venue for a treat before our holiday using all the facilities available, room was nice, parking great , food, WOW, and service outstanding, highly recommend for the airport package but keep it a secret.

julie D, Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for 5* feedback regarding you recent stay here at The Best Western Plus Manor Hotel in Meriden. My team and I are delighted that we were able to make your stay an enjoyable experience with the added WOW factor. We look forward to your return visit with us in the near future. Kind regards, Julie Deeming, Operations Manager

"Airport parking"

Suea56, Nottingham, United Kingdom 05/02/2018

Booked directly with the hotel for a one night stay prior to flying and parked our car in their grounds. Free taxi to the airport included with the price. Plenty of eateries and pubs close by as well. Definitely will book again

julie D, Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for feedback regarding you recent stay here at The Best Western Plus Manor Hotel in Meriden. My team and I are delighted that we were able to make your stay an enjoyable experience with us. We look forward to your return visit with us in the near future. kind regards, Julie Deeming, Operations Manager

"Park and fly"

Mal J, Llanelli, United Kingdom 05/02/2018

Excellent hotel to use to park and fly. Competitively priced and the best we've used when flying from Birmingham. Car is parked at the hotel and price includes return taxi to and from the airport. The icing on the cake for me was on our return at 4.30 am to pick the car up, the night receptionist went over and above in offering us complimentary coffee before we set off on 3 hour journey home, it might not sound much but after a long flight back from the Maldives it was a really nice touch and a big thank you to him.

"Christmas lunch very poor"

Ellieonethousand, Birmingham 05/02/2018

We went to the manor for Christmas lunch for around £75 in the upstairs restaurant (downstairs was full & £10 dearer). Their staff were nice.The turkey was like it had been boiled in a bag; one slice of very thin burnt carrot (all three meals same); we all had such hard sprouts that one couldn't even eat or put a fork in; the stuffing was a black slither around 3" long. We complained but Manager was busy so asked a member of staff to report it and left details!. My friend after Christmas went in person to Manor and verbally complained to staff; spoke to the Manager who said they'd be in touch. Now February and no apology or response-hence why I'm doing this review. Totally disgusting and spoiled Christmas. Just because we spent £10 less doesn't mean we should be treated with contempt.

"Weekend stay"

User 01/02/2018

Easy check in, relaxed atmosphere. Comfortable spacious rooms. Excellent housekeeping who very kindly accommodated my request. Plenty of parking and even though there was a wedding, we weren't kept awake at all. A very decent breakfast. We'll stay here again when we next come.

"Pleasant lunch but expensive"

John B, Solihull 24/01/2018

Very pleasant arrival for lunch with welcoming reception. All staff seem keen and without exception are helpful. Lovely dining room. Limited choice unless you want steaks - no surprise as we ate in Pierre White's grill room. Quality of food OK but nothing to write home about given the prices charged.

"Great hotel"

_johnkeal1982, Alford, United Kingdom 22/01/2018

This is the second time I have stayed here and again it did not disappoint. The rooms are a good size and very clean. The food is also great and all the staff are helpful and polite. If you are going to the nec and need some where to stay this hotel is only 15 mind from their. ????????????????????

"Pre Christmas Stay"

Tom W, Coventry, United Kingdom 22/01/2018

Stopped Pre Christmas for our Company Party Night at the Heart of England Conference Center. The hotel is located in Meriden Village. This is not the first stay at this hotel. The hotel has ample parking and pleasant comfortable rooms, staff are friendly and helpful. Good breakfast.

"Christmas Day Fiasco!"

User 21/01/2018

Arrived at 2pm for Christmas dinner with 11 in the party, first starters came at 3:20 then the rest over 15 minutes, dinner arrived after 4pm and repeated requests for us to be served had to be made. No staff knew what they were doing. A little girl left in tears after mum ask for ice-cream 3 times and still didn't come after 25 minutes and when it did it was wrong. Veggie option cold in the middle, food quality poor and at best, warm. Fish option was rubbery in the middle. The attached picture of the soup is how it was brought to the table and succinctly illustrates the whole experience. The staff had no direction, the kitchen were clueless, ran out of food and we were not alone in complaining. Table after table of guests complained to those that would listen. Not all staff would, in fact they we in some cases as despondent as us. The manger who I spoke to said afterwards, and I quote, he 'just wanted to go home and shoot himself'. Christmas Day meal ruined. Why? It shouldn't have happened. They knew who was coming for lunch, when they would arrive and what they needed to do. On the plus side, a week later a full refund was given and by way of compensation our party of 11 was offered 50% off a meal for four. Suffice to say we won't be taking them up.


Elaine J, Rotherham, England, United Kingdom 17/01/2018

lovely hotel, in a good location. great breakfast with good service, staff very pleasant and helpful, our room was lovely. parking available, with good access from the bck of the hotel. enjoyed our stay

"Key card woes"

Janine R, Bristol, United Kingdom 17/01/2018

I was booked in to the hotel for 3 nights for work - on my 2nd day, my keycard stopped working and then I had the same problem again on the 3rd day. My colleague also had the same problem (but only once, not twice) The worst thing was that on all three occasions, we were not asked any security questions by reception in order to obtain a replacement keycard for the room. Just handed the card over and they handed back a new card. To me, thats pretty worrying! I personally was asked both times if my key had been near my mobile - it hadn't, incidentally. Also, there was no Wi-Fi or phone signal in my room, which is a total nightmare for a millennial such as myself. Bad times.

"Hairs in the shower a let down "

Maisie-B75, Oxfordshire, United Kingdom 16/01/2018

This hotel looks impressive, from the road, on entrance and into the rooms. Perhaps this is why I felt so let down by finding stained towels (all of them, including the bath mat) and short, dark, curly hairs in the bath tub/shower (I'm a long haired blonde female, certainly not mine!). Disappointing more, that these issues were found in the morning and, catching a nearby housekeeper with cleaning and linen trolley, was told approval would be needed by their management to change towels, and management weren't available to after check out. Breakfast was nice and other staff in the restaurant and the front desk were pleasant - just a let down on bathroom cleanliness.

"Autosport weekend away with my Son"

User 14/01/2018

Very clean and the staff were friendly, breakfast was great and again the waiting staff were very attentive to our needs. large car park to the rear so had no trouble parking. A better class of hotel than a Travel lodge.

"Good Hotel in Quiet Location"

PJH67, Bridgend, United Kingdom 14/01/2018

I stayed here with a colleague whilst attending the Autosport Show at the NEC. The hotel has plenty of free parking and is only about 10 minutes from the NEC. The check in was easy and the hotel was very clean. The hotel has lots of stairs and the most of the rooms are a long walk from reception. There didn't appear to be a lift so beware of this if you can't walk too far. Rooms were a good size and although quite basic they were very clean which is really important. Breakfast was good with a full English available as well as fruit, toast, etc.


John N, Dublin, Ireland 08/01/2018

We were playing a Badminton competition over the weekend in mid December and on the Sunday night our flight was cancelled and Aer Lingus put us up in the Best Western Plus Manor Hotel, which was a 20 minute coach bus trip from Birmingham Hotel. Snow had arrived but we (all 80 people) arrived at 11.30, cold, tired and boy what a welcome by Kay and her staff! They were super! Imagine an army of 80 ascending all at the one time, and everyone got swiftly checked-in, and to their rooms so pronto. It was a fantastic! Myself and my daughter slept so well, the beds were the most comfortable I have ever experienced and the quality and standard of the rooms were fab. The next day we woke to lots of snow which my daughter and all the juveniles who were accommodated were thrilled. I am not sure how the Best Western Plus Manor Hotel managed to do this!!!! The breakfast was lovely, everything you would expect, but clean and the coffee great which so often disappoints me when staying in hotels. We ventured up to the local park for fresh air in the snow, returned back for lunch which was again a high quality standard and Kay was so helpful sorting out when our bus was coming to collect us, she also had time to take a memorable picture for me with my daughter and myself beside the Christmas tree. I never knew about Best Western Hotels - This was my first encounter and I would so highly recommend this hotel. So much so my daughter competes in two week in Hatfield and we booked ourself into the Best Western Homestead Court Hotel! Keep the high standard going but most importantly your staff, Kay and sorry I cannot remember the other staff on duty the night of Sunday December 10th but they were all fantastic! Well, well done!

"Wonderful evening "

User 05/01/2018

My wife and I stayed at the hotel for a gala evening, the hotel is friendly and inviting, the staff attentive and friendly. The hotel room was perfect, the cocktails in the Marco pierre white restaurant and bar exquisite. The food at the gala evening lovely and at the end of the might back to Marco's for drinks. The breakfast was plenty and tasty. We'll be staying again!

"Either side of a holiday"

Abi M, Bideford, United Kingdom 04/01/2018

We booked the hotel and parking for the night before we left and the night we got back from our holiday. The staff were lovely, the taxi pick up was prompt and quick to the airport. The car was parked behind the hotel and I kept my keys so that was all easy. The bed was comfortable, some feather bedding so let them know if you have an allergy. We arrived back at 10pm but the kitchen still made us some food which we really appreciated. The food and drinks were a bit on the pricey side but there are two pubs close by too. Would definitely use again if flying from Birmingham. Thank you!

"Old friends - New Year'"

Paul R, Leeds, United Kingdom 03/01/2018

Booked for 2 couples for new year 2017/18. Arrived early on 30th expecting the standard - rooms not ready yet, but yes they were so not asked to wait, rooms 137 & 139 overlooking the courtyard, (odd number rooms overlook the courtyard) rooms are adequate size with the safe in the wardrobe along with the ironing board and iron (useful when attending a black tie event). Beds are comfortable and easily large enough for 2 dressing table has the lights in the correct position trust me I would be told by the other half if it was difficult to sort makeup. Food on first night was excellent in Marco's and it must be said that the food on New Year's Eve was equally as good given it was a mass catering event. The staff were as usual helpful without being intrusive service was crisp and professional the band were excellent and the dj made the night.

"New Year Eve's Gala 2 day break"

Parker3003, Northampton, United Kingdom 02/01/2018

Just returned from The New Year Eve's 2 day break with friends and would highly recommend. The rooms were spacious, the staff polite and extremely helpful the Gala Night on New Years Eve was spectacular . Breakfast and dinner the following day was faultless. would definitely recommend and certainly will be going back. Well Done

"Christmas cheer "

User 30/12/2017

Went with family 12 of us on Christmas day being in the trade I know how stressful it can be great service from staff especially Harriet & William a few niggles not enough gravy had to ask for sauces but overall we had a great afternoon would recommend no problem happy new year to you all

"Wonderful Xmas break 2017"

karendR562NV, Leeds, United Kingdom 29/12/2017

So, me and my husband thought we would do something very different for Xmas and decided to book to go away. We used superbreak due to the package that they were offering, 3 days, 2 nights, early check in, treats on arrival, 2 course Xmas eve meal in the marco Pierre whites restaurant, Xmas breakfast, 4 course Xmas dinner, Xmas evening buffet with Xmas quiz, followed by Boxing Day breakfast... Not forgetting the sister hotel 10 mins down the road where we also visited to use their spa facilities all for £170 each ?? We got a surprise when we arrive as the downstairs of the hotel has been beautifully decorated in greys, creams, blacks, very very stylish as the Internet pictures look totally different. The staff were amazing and very friendly. The rooms are lovely and equipped with a king size bed, very large tv, table, 2 chairs, plenty of draws and wardrobes, robes, slippers, toiletries, iron, ironing board, press. The list is endless. It's very well kept and clean, quite, spacious, great for an overnight stay for the airport or general attractions such as the NEC, Warwick castle etc. Plenty of parking, local village with country pubs. Just what you need. My only thing that I personally did not like we're my pillows, very big but soft for me. The night porter was very helpful at 3am when j asked for different pillows and delivered them straight to my room. Thank you. I will be definitely returning to this hotel as I have friends down there and will become very convenient for me to use.

"Christmas festivities evening"

393FMW, Coventry, England, United Kingdom 28/12/2017

A large group of us had a Christmas themed evening at the Manor Meriden on the 15th December. It was great. Very well organised. Good food with excellent service - Tommy was especially helpful and we had a great time dancing to the disco tunes later. We will return as the whole group were impressed. Thank you.

"Afternoon Tea"

loberholzer, Brackley, United Kingdom 28/12/2017

A lovely hotel in the Midlands. Lovely views. A great blend of traditional and modern decor. Well organised, easy to arrange bookings, quick email responses. Attentive and helpful staff. Lovely food, well presented. Great cakes and tarts. The only thing that can be tweaked is the scone sizes and it was a bit on the dry side. However, overall a lovely experience.

"Excellent hotel"

Diana R, Bedford, United Kingdom 25/12/2017

We stayed for 2 nights whilst visiting family before Xmas. Location is great as we had a perfect country setting whilst be well located for getting around Birmingham. Excellent staff, rooms and service.

"Very nice"

User 22/12/2017

Stayed here on the 5th of December for a conference in Coventry. Check in went smoothly and room was fine although TV was a bit dated and picture was poor. Bathroom was a bit dated and in need of an update. We eat in a large group in the evening and the meal was OK. Always hard to gauge a meal when catering for large numbers. All in all a nice hotel handy for the NEC and local attractions. Would stay again

"Nice hotel, rooms, staff but lousy veggie menu"

User 21/12/2017

Great hotel stayed for two nights on a training course. The hotel, staff and location are great. It has a foody restaurant and the others in the group enjoyed the food as it was heavily weighted towards steak dishes. The veggie options were limited and lacked any imagination and really ruined a really enjoyable stay.

"Refuge during Snowstorm"

Jane B, Dublin 16/12/2017

Stayed here, courtesy of Aer Lingus, when flight cancelled due to heavy snow. A bus load of passengers landed up to the Reception Desk all at once late at night dripping snow everywhere. We were met by staff who could not have been more helpful in sorting out rooms for everyone. Housekeeping staff returned to clean rooms and found fold up beds so small kids had their own sleeping space. Particular thanks to Kay, Gilly and Pete who went over and above anything that could have been expected. The hotel has recently been refurbished and the bar and foyer are very comfortable and my room was nicely appointed. Hope to return under better circumstances!!

"Tea at Pierre Marco White's"

GreenGlassGoblin, Nuneaton Warwickshire Uk 15/12/2017

Took tea here on Monday. The sandwiches were good and fresh (butter was excellent quality - yes you could taste it) and the cakes were plentiful Huge scones with enough cream and jam too. Presentation was in the "modern" style but I would have given 5 stars if there had been a "menu of teas" and quality china instead of the utilitarian style "coffee" cups. On the whole a nice experience and the service was very good indeed.

"Unexpected Stay (due to flight cancellation)"

OscarwildeFan_12, Dublin, Ireland 13/12/2017

Was put up in the Best Western on Sunday 10th December due to flights being cancelled at Birmingham Airport. Lovely place to stay and the staff were extremely helpful when it came to our situation. Put up in a lovely room (142).

"A lovely place to stay."

Susie P, Knighton, United Kingdom 07/12/2017

We stay at the Manor Hotel Meriden at least 3-4 times a year when we come to Birmingham. The only problem we had was with the cold cooked breakfast plates, the food containers could have been on a higher heat to do justice to the beautifully cooked food. I also feel that there should be an experienced person on duty to support the inexperienced but lovely young staff but not the older male staff member who appeared to be there trying to look busy but achieving little. The breakfast service was extremely busy at 7.30am and nearly every table was occupied.

"Marcos Restaurant - Wow!!!"

RichieDevon, Devon 05/12/2017

What an amazing experience. The food was outstanding, the flavours and the quality of food was perfect and the service just brilliant . Quick and polite, we were made to feel so welcome. It added to our celebration. Can't wait to go again.


User 02/12/2017

Room rate including breakfast was reasonable. Everything was ok except the evening meal in the restaurant. Service was slow and uninterested. Beetroot starter was very unimpressive with no flavour. Fish soup was gloopy with no 'fish' flavour. Lamb main course was ok, but beef burger was poor for the price charged. The prices for the quality and range of the food is far too high, Breakfast was good and the staff friendly. We would stay at the hotel again but would give the restaurant and miss

"Almost a good visit to Marco's restaurant "

lyn557, Berlin, Germany 29/11/2017

We enjoyed a lovely evening in Marco Pierre White's restaurant despite the over inflated prices for the drinks. The refurbishment is excellent giving the restaurant a lovely ambience. The food was delicious and not too pricey as we had a 25% discount. Unfortunately our waiter needed extra training he found taking the order in one go difficult. Why not write it down? Then at the end when the card machine would not work he persisted in asking if we had enough funds! This was embarrassing for everyone and definitely not professional. There was no apology when it was obvious the machine was causing the problem. We also didn't like the fact that 10% tip was added automatically when there were only 4 of us eating!

"weekend break"

carlg871, Luton, United Kingdom 27/11/2017

Stayed here on Friday and Saturday nights the hotel was good our room had a few issues main one being shower not powerful at all spoke to reception and was told it must have been a lot of people using the showers all at once I had 4 showers over the weekend and every time was the same it was also the same for my wife maybe we were just unlucky to shower the same time each time as everyone else. The basin was blocked which was sorted, the bath held water while showering which made it slippery I also reported this and nothing was done. room was a twin bedded room with the fixed headboards on the wall the beds had been put together to make a double bed but was a bit weird with the light switches on the wall in the middle of the bed. We ate in the restaurant on the Saturday night and It had no wow factor which I was expecting for it being a Marco Pierre white restaurant I had a beetroot salad which I was very disappointed with I did mention this to the waitress but it fell on deaf ears rest of the meal was ok not wow. Breakfast was not good either. We stayed in room 202 and we must have been near some kind of machine outside the window as we had this droning noise all night.

"Lovely Staff and Great Hotel"

crokerjohn59, Birmingham, United Kingdom 21/11/2017

Stayed here considerably this year, really enjoyed my stays. The staff have been great, the rooms spacious and really comfy beds. The breakfast provided again is excellent. The restaurant is again excellent, however if you fancy change, local family indian restaurant Meridan Spice (over a pub) just down road which is also outstanding.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your comments regarding your recent stay here at The Best Western Plus, Manor Hotel in Meriden. I was very pleased to read that you had a great stay and we look very much forward in welcoming you back again very soon. Kind regards, Richard Marsh, General Manager

"Great Hotel"

lizzieee09, Buxton, United Kingdom 21/11/2017

I was a little worried about staying here after reading bad reviews, however, me and my partner found the staff to be friendly and helpful in a very attractive hotel. The room was nice and clean and the bed was comfy. Breakfast was delicious and the restaurant in the evening was amazing.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your feedback regarding your recent stay here at The Best Western Plus, Manor Hotel in Meriden. It is much appreciated and I can be assured that my team will be delighted to hear that you enjoyed your stay. I think you will find the majority of our guests and reviews are reflecting a positive experience. Where we don't manage to meet expectations, we are very proactive at striving further to achieve better. I hope we can look forward to welcoming you back to the hotel again very soon. Kind regards, Richard Marsh, General Manager

"Comfortable and Well Catered"

PatRourke, Melbourne, Australia 20/11/2017

The hotel is in excellent shape and my double room was spacious and comfortable. Generous pillows and a trouser press were great touches. There is a good variety of function rooms. Breakfast was unexpectedly superb for the two mornings I was there, in contrast to other reviews here. Good selection and very fresh. The onsite restaurant is also a winner: my best meal in weeks

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your feedback regarding your recent stay here at The Best Western Plus, Manor Hotel in Meriden. It is much appreciated and I can be assured that my team will be delighted to hear that you enjoyed your stay. Glad you enjoyed the breakfast....the large majority of our guests do! We look forward to welcoming you back to the hotel again very soon. Kind regards, Richard Marsh, General Manager

"Marco Pierre white"

Nick B, Solihull, United Kingdom 18/11/2017

Tried the new Marco Restaurante based in the Manor Hotel Meriden on Thursday with a friend & ran up a bill of £100 ( food + 1 glass of wine & 1 J20 ). The setting is not impressive but in fairness there is nothing actually wrong with it with everything clean tidy & stylish but not 'special' Annoyingly the gap between ours & the next table was barely 1 ft & my friend struggled to squeeze through ( thankfully it was unoccupied ) The service was excellent ( 10% service charge is applied) & I ended up giving our male waiter an extra cash tip as he could not have been more helpful I had '1970's Prawn Cocktail' @£11 ( inc service) was ok & my steak (£30.80 inc service) was nice - 10 oz sirloin with a few fries ( plate did look a bit 'bare' though) but had to send my cheesecake back ( which was served in a glass?) as it had the consistency of yoghurt - I don't know why someone thought it a good idea to serve cheesecake in a glass as it just comes out as a mess even when it sets properly?) My friend started with French onion soup & had the steak pie which came with peas - yes peas , nothing else ?, so ordered triple cooked fries & finished with creme brûlée - she commented that all her food was nice . Having never visited a M P W Restaurante before I wouldn't be in a rush to visit another . This is obviously some franchise roll out deal with a hotel chain & being close to the NEC the hotel is always busy thus ensuring a steady supply of customers ( many on business) . We could have had an equally enjoyable meal in more spacious surroundings for around £50/£60 locally. The cost of our meal did not reflect the overall 'experience'

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Many thanks for your comments. We appreciate all feedback and are glad you enjoyed elements of your visit. I'll have a look into the points you have raised personally and address with the team. As expressed by many a comment left on this site, guests can be assured of a fantastic experience at The Best Western Plus, Manor Hotel in Meriden and MPW Steakhouse. I hope we can welcome you back to the hotel in Meriden very soon. Please contact me directly, on, should you wish to make those arrangements directly with myself, whereupon I can ensure you receive the best of hospitality. Kind regards, Richard Marsh, General Manager

"Bad food..."

RebeccaLuce, Birmingham, United Kingdom 18/11/2017

We attended the hotel for a work function. The hotel itself is pleasant enough. The staff were good, there was a particular member of staff whose name I don't know who was excellent, really helpful. But the real let down was the food. The main course was was unfortunately awful both in terms of presentation and taste. Mass catering is tricky I understand but this was probably the worst I have ever had.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your feedback regarding your recent visit here at the hotel. I'm so sorry that you were disappointed by your experience staying with us. We received excellent feedback on the night of the event you attended and similar excellent feedback from the organiser, on the night and since, so I wonder if you raised you concerns with one of the team, at the time? I appreciate the feedback and rest assured that we take all comments very seriously and will be reviewing them with my team. Kind regards, Richard Marsh, General Manager

"Would Not Go Back"

FarmerAnn, Perth 16/11/2017

Room was very nice but paid extra for it. Food was not great in their new restaurant but the staff were very pleasant.Unfortunately there was a problem with the bill which after saying they would sort it out DID NOT. I therefore paid much more than I had to. This problem cold have easily been rectified. Would not go back.

"Outstanding service"

Boyseyamb, London, United Kingdom 14/11/2017

We stayed at the hotel over the weekend of November the 10 to the 12 2017. From the moment we checked in the reception staff KAY and Jack made us all (a party of six ) feel very welcome . The bar and restaurant area was very comfortable having not long had a reverb . Throughout our stay Kay went out of her way to ensure our visit to the hotel went smoothly and trouble free booking taxis for us etc. Unfortunately one of our group ended up with a very swollen knee ,Kay noticed he was struggling to walk and imeadiatly made up an ice pack for him and then kept checking on him to see if he needed any more ice . I should note The swelling to my friends knee was just an old recurring injury nothing to do with the hotel . Once again I would just like to say thank you to all the staff at the hotel especially Kay for helping to make our weekend fun.

"Nice enough hotel, disappointing restaurant, attentive staff but no mobile phone coverage!"

dorothydotdot, London, England, United Kingdom 12/11/2017

Cold room, but they had supplied a radiator. Comfortable bed and a well equipped room. Staff were friendly and attentive. The food in the Marc Pierre White restaurant was a real disappointment. A £30 steak was tired and overcooked

"Great hotel- would definitely stay again "

WelshMrandMrsSmith, Swansea, United Kingdom 11/11/2017

Stayed at the hotel as part of a stay, park and fly package with my family that included my 5 year old son. I wanted somewhere relaxed as we were flying the next day and my son is autistic.After looking online at the new restaurant I almost didn't book as I thought it wouldn't be relaxed. I was so wrong and the hotel staff were amazing with my son. The food in the restaurant was great and it had a lovely relaxed feel. There was plenty of family's and couples and the staff are clever with the seating of people so that you have privacy. We dressed casually and managed to get a set menu (£25 for three courses- but we paid extra on top for fillet steak which is understandable)so it wasn't ridiculously expensive either. Rooms were clean and the taxi service to the airport was easy even with 5 of us and lots of cases. They dropped us right outside the terminal where the greet and meet parking point is (read in one review that it was far away but it's as close as you can get) It felt like another treat before our holiday. I stayed in the Hilton before and would definitely come back to this hotel (I would even come if I wasn't flying and I live in Wales!)

"Nice reception and bar area update but the rooms require some attention"

C6Dave, Northumberland 11/11/2017

Stayed one night in a standard King and the room was very cold on arrival. The heating had a 'check' fault showing and according to reception 'they have had a few like that lately'. They did supply a fan heater which eventually warmed the room up but someone should have checked the room surely? Breakfast was OK this time around but dinner was EXPENSIVE

"Park, stay and fly "

Deedee32, Birmingham 09/11/2017

From check in to check out we have a lovely time Our room was very clean and comfortable No complaints We checked in quickly mid afternoon as we had an early flight, we used the bar and the drinks were reasonably priced. We left our car while we were away and everything was fine when we returned Thank you for a stress free time

"Park and fly"

8nessy75, Cardiff, United Kingdom 08/11/2017

Stopped over at Best western Manor hotel in meridian in November and I can honestly say I have no complaints. Check in was fast with polite staff and room was really nice with the usual tea/ coffee making facilities. Taxi was ordered for our pick up in the morning which was included in the price and if anything arrived early but there was a little mix up with the time. If I'm travelling from Birmingham international again I will definitely return to this hotel.

"Very convenient for the NEC"

mel612017, Royal Tunbridge Wells, United Kingdom 06/11/2017

We stayed here in October overnight so that we could visit the Birmingham NEC. We found it very convenient for the NEC & would definitely stay again. There was ample parking at the hotel. The hotel was undergoing a bit of renovation although that didn't interfere with our stay. The reception area & bar & restaurant were very smart & the choice of food & wine good. The breakfast is self service & also had a good choice. The bedroom was comfortable but perhaps a little tired. Would recommend this hotel.

"Great location"

VanJGan, Worcester, United Kingdom 06/11/2017

Lovely hotel, the staff on the reception was very polite and helpfull, the bar and restaurant was great for service and quality food. Good size bedroom and comfortable bed. Great location to go to NEC

"Two thumbs up!"

User 06/11/2017

I booked a twin room for a long working weekend at the NEC. The hotel is only a 5 minute drive from the NEC, which was perfect. The room was a little dated decor wise, but I understand that they are upgrading. The room had everything we needed, was spacious, and spotless! The hotel lobby is very pretty and does have the wow factor with a beautiful chandelier. During our stay, we enjoyed breakfast, which is buffet style. We also enjoyed an evening meal in the Marco Pierre White Steak House which was sensational. In my opinion, the best thing about this hotel is the staff. Nothing was too much trouble, every member of staff bent over backwards to ensure we had the best customer experience. The young gentleman on reception was fantastic. Incredibly helpful, extremely polite, and even printed us a map and highlighted a route to the petrol station! Above and beyond, all with a smile on his face. Bar and restaurant staff were superb too, offering advice on drinks and food choices. I'll be back next year!

"5 stars plus service"

Yennifer K, Puerto Plata, Puerto Plata, Dominican Republic 01/11/2017

Went with the Warwick Castle offer and had a very lovely welcome to the hotel by Mr Buckingham at the reception. The breakfasts team was very friendly and the bar staff were superb. The hotel is very well maintained and the staff are a credit to it. Thank you

"Very good, well-equipped hotel, with MPW grill restaurant"

Malcolm H, Clevedon, United Kingdom 01/11/2017

Staying overnight for work, I was concerned I had got lost - the Manor Hotel is one of a number of hotels located in a largely residential road. I've never seen anything quite like the wonder that is 'the Meridan'. Having turned into the hotel, I was even more surprised to find that it has ample car parking to the rear (the barrier opens to admit you, but you'll need a code to leave - don't forget to ask) and is built on an impressive scale. Staff were efficient and friendly, decor is good and my room was clean and spacious. The air conditioning was a little ferocious, but there were dials on the wall that I didn't bother to investigate, so it was probably within my power to have done something about it. I ate at the Marco Pierre White restaurant and the food was fantastic. My expenses don't stretch to the steaks here, but did permit me a truly lovely ROAST CHICKEN À LA FORESTIÈRE (caps not mine!) that put a big, silly smile on my face. A bit of a niggle - there is a compulsory 10% service charge in the restaurant. Even for one person. Even for the pint I got before my meal, from the bar, myself, and put on my room. There may be small print alerting diners to this charge, but I didn't see it. So I left a tip. Meaning I tipped about 30%. The service was good, but, frankly, it consisted of bringing the food I'd bought to my table, which is not worth a 30% tip. Flagging this up to prevent others from making the silly mistake I did. Got a good night's sleep. Breakfast is buffet style: being served on tasteful crockery elevates it as far as eating warmed-over food can go. Oh, and you won't believe how 'characterful' the carpets in the corridors and rooms are. Very bold - not to my taste, but who am I to judge? Overall, though, a good stay, and I was very happy with my visit.

"Excellent stay"

CheshireDes, Congleton, United Kingdom 01/11/2017

We had a Sunday night stay as we were going to an event at Resorts World which is a few minutes drive. The hotel is very comfortable with a nice bar and sitting areas. The bedroom was very good, not too hot which we prefer and it overlooked the gardens and terrace area. Sleep quality was excellent. Nice bathroom with an over bath shower and good quality toiletries. Robes and slippers provided. Excellent tea and coffee tray. The room was quite spacious and the decor was nice. The breakfast was a self service buffet and the quality was very good. Service at breakfast by the young staff was generally good especially the young man who rectified an initial dire hot chocolate. We had a fabulous Sunday Lunch in the delightful restaurant and this is truly not to be missed if you are there on a Sunday...terrific quality and value. The hotel is an easy drive from Junction 4 on the M6 and is in a nice location in a pretty village. Ample free parking. The staff were great...very friendly, attentive and helpful. Great value for this quality. Highly Recommended.

"Still a lovely Hotel"

JanetC58, Birmingham, United Kingdom 30/10/2017

We held our wedding reception here thirty years ago and to celebrate our thirtieth Wedding Anniversary this year we went back for the weekend. After all these years it is still a lovely hotel, we had a fab weekend. The room was lovely, very well decorated and maintained and extremely clean and all of the staff were very helpful and friendly. We had dinner and breakfast in Marco Pierre White's restaurant which was fabulous. Thank you to everyone we had a great weekend!

"Did not get a good night's sleep"

mikerondot, Kuala Lumpur, Malaysia 25/10/2017

A lot of the rooms face the hotel car park and rear entrance where smokers and drinkers gather at night to talk and party. The windows do not shut properly and are single-glazed. Hence, we were disturbed by noisy wedding guests and did not get a good night's sleep. Duty manager said nothing could be done because the smokers were not allowed to use the front of the hotel. So that's alright then, we can just push off. Staying here was a very expensive mistake. Go to a Premier Inn, at least they guarantee you a good night's sleep.

"Rooms not very clean"

Graeme94, Tonbridge, United Kingdom 22/10/2017

Plenty of car parking. Front of house presented well and very friendly. But a room a real disappointment. It was not very clean - hairs in the bed linen and in the bathroom basin and bath. Very soft mattress. (Seeing the linen store the next morning - not surprising the sheets not clean)

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your comments regarding your recent stay. I am pleased to read that your enjoyed elements of your stay, however clearly I was very disappointed to read that your rooms was not the cleanest. I can assure you that had you raised these concerns with one of my team whilst you were here, we would have dealt with it quickly, however I do realise that your room should be clean in the first a place. You can be assured that I will be addressing your comments with my housekeeping manager and monitoring this carefully. I do hope that we can welcome you back again very soon, whereupon I am confident you will experience that which we are striving to provide of our guests. Kind regards, Richard Marsh, General Manager

"Good location and hotel "

User 19/10/2017

I recently stayed here on a business stop to Birmingham. I recently stayed at the Hilton on my last two trips but decided to stay here this time for a change. I was pleasantly surprised with the hotel, the check in was swift and was asked if I wanted to make a reservation in the Marco Pierre White restaurant, which I did. My room was big with plenty of space, big bed and nice bathroom. The only downside was the wifi reception was really weak in the room. I have read a lot of negative comments about the Marco Pierre Restaurant but my experience was excellent. I had three courses and every course was excellent. The only critical thing I can say is that my waitress was quite slow at taking my order and clearing my plates etc. I would recommend this hotel, especially if you are attending any event at the NEC as I is only a 10 minute journey.

"Certainly different "

User 19/10/2017

So on arrival was greeted by a wonderful looking building with a grand entrance lovely decor and well maintained gardens. Our rooms were a little dated but not bad at all, the beds were comfortable and there was a generous amount of space. Very quaint and a nice restaurant attached to. All staff were friendly and happy to help land nothing really seemed to much trouble... will hopefully be staying again.

"Ideal for the NEC"

Baileyscud17, Llangollen, United Kingdom 17/10/2017

Stayed at the hotel while exhibiting at Construction Week at the NEC. Ideal with it being 10 minutes away from the NEC. Check it was quick and room was spacious and clean. We ate locally not in the hotel, but the bar staff were attentive and polite when we returned for a drink. Breakfast was buffet style and tasted great and set us up for a busy day. Ideal business hotel and would stay again if exhibiting or visiting at the NEC, or flying from Birmingham airport.

"Fabulous Hotel and Entertainment"

stayhappy19832017, Coventry, United Kingdom 15/10/2017

Have just returned home from an absolutely brilliant night at the Manor. It was a Murder mystery event, I was a bit sceptical as never been to anything like this before, but it certainly did not disappoint at all. The actors were spot on, engaging and really seemed to enjoy what they were doing. The waiting staff were very helpful, friendly and efficient. And the food was top notch and even at the last minute the chef was willing to fix something up for my vegetarian wife. I will look out for other events at the Manor hotel as my entire experience was lovely.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your comments regarding our Murder Mystery Night here at The Best Western Plus, Manor Hotel in Meriden. We will be running a series of such events throughout the year, to which we will keep you informed. I am really pleased to read that you had a great time and we look very much forward in welcoming you back again very soon. Kind regards, Richard Marsh, General Manager

"Lucy T"

User 14/10/2017

I was the maid of honour at my mums wedding, where we had two nights stay and a lovely time. The hotel staff were so friendly and very helpful the entire stay, they made my mums and marks day very special. Extra special thanks to my mum who had pre booked everybody's rooms and organised everything with the hotel staff who supported her through it all and they were fantastic. Extra special thanks to Paula who was responsible for the planning, Julie the operations manager who was there from beginning to end beside my mum and reception staff were very welcoming. The rooms were beautiful so made a great weekend. Thanks to you all. Looking forward to seeing you all again for my two nights stay later this month. It was lovely as we all live in Norfolk now to come home for my mum to get married.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Many thanks for the positive comments. I'm happy we were able to make your stay with us so enjoyable. We are looking forward to welcoming you back to The Best Western Plus, Manor Hotel in Meriden later in the month. Kind regards, Richard Marsh , General Manager

"Lovely stay"

rutland1, england 08/10/2017

We had an overnight stay with airport parking for when we went to Cape Verde. We received a warm welcome and our room was lovely. We ate in the restaurant which was very nice and reasonably priced. Our taxi to the airport (which was arranged by the hotel) was prompt and it was easy to get back to the hotel with the same taxi company. This was all included with our stay. What we liked about this was that our car remained in the rear car park at the hotel and we kept hold of the key. This really appealed to us because we've stayed at the Hilton (manchester) and someone seemed to help themselves to my car (which we proved) and I vowed never to stay in a Hilton again (we did get a refund) and then another airport hotel we stayed at, when we returned our car was miles away from the hotel and the airport so took us ages to retrieve our car. This is a lovely hotel, with friendly, welcoming staff in all areas (bar/restaurant/reception). I'd highly recommend staying at this hotel and I will definitely stay here again.

"Beautiful hotel."

User 07/10/2017

This really is a beautifully elegant hotel and very palatial. I stayed here with my 2 children, the garden grounds are immaculate and another plus is the on-site car park, just wish we had a warmer welcome from the staff. Nonetheless a wonderful stay.

"Fantastic staff"

User 06/10/2017

We had our son's 1st birthday party recently (as mentioned by Alex below!). Jessica was dedicated to ensuring our every need was met and on the day, Emily and her team were just brilliant. They were really efficient, really professional and made sure everything ran smoothly. The Cedars Suite was lovely, and catered for our party perfectly! The food was the highlight for our guests! Definitely recommend this hotel for special events!

"Lovely looking outside and in"

User 03/10/2017

My wife and I went for her friend's son's 1st birthday party. The hotel looks really nice up close and is very well decorated. The staff that looked after us in the Cedar suit were really lovely and more than happy to be around loads of kids!

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Many thanks for the positive comments. I'm happy we were able to make the event you attended so enjoyable. I hope we can welcome you back to The Best Western Plus, Manor Hotel in Meriden again very soon? Kind regards, Richard Marsh , General Manager

"Best Park & Fly in the area"

James A, Builth Wells, United Kingdom 01/10/2017

Arrived to a lovely welcome from the reception staff, arranged with them our taxi time to Birmingham airport, enjoyed a nice coffee in the hotels refurbished Pierre Marco White facility by which time the taxi arrived. Had a nice holiday, as soon as we had our luggage we telephoned our transfer taxi, which arrived in minutes and returned us to our overnight stay at Meriden PERFECT

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for taking the time to write your review. I am pleased that you enjoyed your stay at The Best Western Plus, Manor Hotel in Meriden and look forward to seeing you again, in the near future. It's great to read that our Park And Fly services are working so well. This is a very important factor to our business. Kind regards, Richard Marsh , General Manager.

"Stop off on route to Warwick Castle . . . ."

mankx m, Gloucester, United Kingdom 30/09/2017

Marco Pierre White ' s restaurant is worth a visit - excellent food and ambiance. Wowcher deal - with tickets to Warwick Castle. Visited the pub up the road The Strawberry Bank, nice cocktails before evening meal. Down side = hotel room walls are paper thin and you can hear you neighbours !! especially through the interconnecting doors - be aware !!

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thanks for leaving your thoughts here. The team and I are glad that you enjoyed certain parts of your stay, and we've taken note of your comments, which we will review to try to alleviate this issue with insulation. In the meantime, I hope you will consider a return visit, when we will look forward welcoming you? Kind regards, Richard Marsh, General Manager

"Very good hotel "

James W, Swansea County, United Kingdom 29/09/2017

Booked this as a park and fly with a a nights stay staff very friendly and very helpful rooms were very comfortable breakfast was very good. Air port transfer's 1st class and very quick would recommend to anyone thinking booking

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your review regarding your recent stay here at The Best Western Plus, Manor Hotel in Meriden. It is much appreciated and I can be assured that my team will be delighted to hear that you enjoyed your stay. We look forward to welcoming you back to the hotel again very soon. Kind regards, Richard Marsh, General Manager

"Very good hotel"

User 25/09/2017

Visiting the NEC with 9yr old son, this was a great place to stay. The drive to the NEC was 5 minutes and there was ample parking at the hotel. There was a wedding on Saturday which meant that one of the restaurants was closed and the Marco Pierre White restaurant only started serving at 8:30pm. On that basis we had to go and get a curry nearby which turned out to be a fantastic choice so no great loss. Booked with for an adult and a child and the room had one double bed which was no issue for us but do bear that in mind if you book with and require twin beds. Only heard one noisy guest, briefly, from the wedding. Other than that it was lovely and quiet. The buffet breakfast was OK, with nice quality sausage and bacon. I would happily stay here again.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
So glad you had an enjoyable time in Meriden, whilst staying at The Best Western Plus, Manor Hotel ! I have noted your comments, which we will review to ensure that guests are not inconvenienced in the future. We very much appreciate the feedback and we hope to see you again soon. Kind regards, Richard Marsh, General Manager

"Park & Fly"

Sheila G, Boston, England, United Kingdom 25/09/2017

Stayed at here for one night park & fly reception staff very good the food was good taxi A 2 B was on time 4am and there again when we got back ,would come here again if we fly from Birmingham airport

"Lovely reception staff very obliging and able to provide anything you need or want"

User 24/09/2017

Lovely hotel warm welcome from reception would stay again rooms nice and clean and comfortable breakfast really good easy travelling distance to airport nice outside area to sit in Big bathroom and nice shower

"Fantastic hotel but not so good in the restaurant"

User 22/09/2017

My daughter and I stayed at this hotel recently and our first impressions were excellent. Greeted very warmly at reception, didn't get his name. This area has had a major makeover which is very tastefully done. We had a lovely room which was very clean. We had booked for dinner in the Marco Pierre White Steakhouse. It was a very nice restaurant. Now for the downside - the food was tepid and the steak was undercooked. Our waitress was very terse. When we had finished and she asked if everything was alright I explained that my steak was not medium rare but blue (see photo) and that the food was lukewarm. She huffed and then said I should have said something earlier. I explained we had had a long journey and we were hungry so we didn't say anything earlier. We observed two other tables say something about the food and they received an apology and were told that chef would be told. Our waitress said nothing, no apology, just took our plates. One person made our stay not so nice. Personal skills were lacking. Would definitely stay again but eat down the road in the pub. Overpriced and not hot food. Rest of the staff absolutely fantastic and friendly. Would recommend as hotel good value.

"Perfect place for a party."

NickiA167, Tamworth, United Kingdom 18/09/2017

Held a 50th birthday party there at the weekend. From making the initial booking to the end of the evening, all the staff were efficient, professional and nothing was too much trouble. I arranged for musicians to come from London and they were also well looked after. A number of our party guests stayed over and all were satisfied with their rooms and commented on the choice and quality of the breakfast. I would definitely recommend this hotel for a family event. I have stayed there twice now (for my event and a hotel Christmas party evening) and I have been satisfied on both occasions.

"Great hotel"

Dan M, Manningtree, United Kingdom 17/09/2017

Having stayed here twice with my young son in recent months, we have greatly enjoyed both our stays. The rooms are fantastic, the staff friendly and welcoming, cracking breakfast in the restaurant and plenty of parking. Wouldn't hesitate to stay here again.

"Park and Stay"

teejay11, Lytham St Anne's, United Kingdom 17/09/2017

A great choice for our park and stay at Birmingham Airport, Comfortable clean rooms nice Bathroom power shower,Toiletries nice comfy bed big TV and a great Bar, We did not eat here we had Dinner down the road so can't comment on the food. The Taxi transfer was the Best part (no shuttle cattle bus) we had to leave 4.30 am no problems picked minutes after exiting Arrivals 2.30am. Well done Manor Hotel we will be back if we fly from BIA again.

"Lovely spacious room with everything you need"

Angela M, Guildford, United Kingdom 16/09/2017

We stayed for one night. Staff very helpful. Room really nicely decorated and spacious. Some parking spaces available if other people park their cars correctly. We went to see a comedy club in Birmingham on the evening. Went to visit Warwick Castle the following day. Excellent place to visit.

"Great stay, excellent rooms and service"

User 15/09/2017

Stayed here for two nights in an exec room (408). They staff were very friendly and professional and happy to help wherever possible. Only had breakfast but it was very good. The have a MPW restaurant which looked very good but I didn't get the chance to eat here. The local village has some decent pubs, especially the Bulls Head. Well worth a visit!!

"Nice hotel but a little dated - good breakfast"

LichTriv, Lichfield, United Kingdom 12/09/2017

We stayed here as a couple for one night for a friends wedding that was being held locally. The rooms was okay but a little dated as was the bathroom but the bed was comfortable enough. Breakfast was good and in a nice airy restaurant. Friendly receptionist who was very helpful.

"Great night"

undi1313, Birmingham, United Kingdom 10/09/2017

The staff are willing to help with pretty much anything you need. The bar staff are very clued up. We wanted cocktails that were not on the menu and they had no.worries in making them for us. The waiters & waitresses are excellent in Marco Pierres. We definitely recommend eating there. Great value for money, even better value if you book dinner, bed & breakfast.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thanks for your fantastic review. Everyone will be delighted to read your comments and it will help maintain our very high standards of customer service, which the team have worked so hard to achieve. Kind reagrds Richard M


Tim C, Rhyl, United Kingdom 08/09/2017

First stay for over 12 months. A lot of money spent on the place with new Marco Pierre White Grill and Bar. This is style over substance. I had a Club Sandwich in the bar, with Veg crisps. This was brought (plonked down) with no cutlery, napkin or offer of condiments. My room (124) hadn't had the towels changed from the previous guest. I didn't discover this until 6.30am, having stepped out of the shower. Both the hand and bath towels were filthy; smeared with make-up. I couldn't ring down to Reception as the phones in the room didn't work after a local power cut. At Reception, on check out (very slow, only one staff member present), I was told that it hadn't happened before. So, that's alright then. The toilet in the bathroom had no toilet seat lid, which I find unhygienic. I used to bring my team to this hotel. We thought the old bar and food were great. I'm not sure we'll be back.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your feedback which clearly we are not delighted to read. I can assure you that your experience is not reflective of the norm here the hotel and I will be following up on your comments with my team. Should you wish to discuss the matters you have mentioned further, please do not hesitate to contact me on, whereupon I hope I can convince you of a return visit to experience our hospitality at it's very best. Regards Richard Marsh General Manager

"August 2017"

Maxine T, Leicester, United Kingdom 07/09/2017

Stayed the night on a works event. Some of my colleagues have stayed at this hotel for 21 years on & off. They have seen staff come & go. They become friends with some of the staff.. this was our first time at this hotel & we will definitely be returning.. it is good all round hotel...

"Great weeks stay at the Manor. Ideal for NEC"

Christopher H, Bristol, England, United Kingdom 07/09/2017

Just got back from a weeks stay at the Best Western plus manor hotel. I was there for work we had a trade show at the Nec. This by far the best and well positioned hotel we have stayed in. 10 mins to the a NEC and you don't have to touch the motorway. But the hotel itself is very comfortable, good size room which had everything you needed. Large 42" tv great free wi fi, good shower and bathroom. The room also has a large wardrobe and chest a drawers which you don't always get in these types of hotels. Something you also don't get are plenty of plug points but this room had lots and also a really good iron and board, probably the best I have ever had in a hotel room. It is a large hotel there were a lot of cars in the car park but it was quiet. The breakfast is a buffet style which was very good quality and choice. Would highly recommend this hotel for business or pleasure. Ideal for NEC.


boedaccia, redditch 06/09/2017

We come here a couple of times a year for our national business meetings and after a somewhat disappointing lunch in the old restaurant back in February, we were all pleased to see the refurbished Marco Pierre White restaurant now in situ. There were six of us eating, 4 of us ordered the Croque Monsieur £6.95 each on sourdough, which gruyere cheese and ham, plus a couple of sides of chips £3.50 and vegetable crisps which came with it. What was described in the menu and what we actually received was none of the above. Normal sliced bread, cheese, no vegetable crisps and a tiny serving of chips . We asked the waitress about the vegetable crisps, she brought us a small bowl to share amongst the 4 of us and when we asked her about the bread being normal sliced bread not the sourdough the head chef apparently told her that this was a mistake on the menu. To say we were unimpressed would be an absolute understatement. This was not worth the cost for either the sandwich or the chips. The whole presentation of the plate needs addressing or the menus and cost needs changing urgently. If we need to conduct business at this hotel again we will not be having lunch here as it's not worth it. Come on you can do much better than this.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your comments following your lunch. Clearly something was not right here in terms of the bar menu and I will be investigating with the team. In the meantime, please accept my apologies and let me know personally when you are back in the hotel, so that i can ensure your complete satisfaction. This is certainly not the standard we have set ourselves and you can be assured that I will be reviewing this matter with the team. Many thanks Kind regards Richard Marsh General Manager

"Amazing reception staff "

User 03/09/2017

Loved the hotel and the food. All the staff were brilliant but Jack and Gilly were great. Really helpful and welcoming. Real stand out pair of guys who are really good at their job! Would definitely visit again!

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your comments referring to some of our fabulous team! They work very hard at bringing something special to everyone's stay! We hope you visit us here at the Best Western Plus Manor Hotel Meriden again very soon. Kind regards Richard Marsh, General Manager

"good hotel....amazing dining."

JKelly983, Dewsbury, United Kingdom 30/08/2017

The hotel in itself is welcoming and functional, it is well located for visiting the attractions in warwickshire, our room was okay, clean and spacious, our bed was very comfortable and we both had a good nights sleep, the bathroom was pretty standard for a hotel of this type, there is work going on at the moment, which meant we looked out of our window into a building site, and the builders arrived at around 7.45am, so if we wanted to sleep in, it wasnt going to happen. The restaurant however is exceptional, the ambience, is amazing, the food is top notch, we were astounded by the quality of the food served to us for our evening meal, my wife and I are still talking about it now, it would be worth just booking a meal at the restaurant even if you weren't staying here, the staff are friendly and are proud of this addition to the hotel, the price of the food is about right for the quality you receive.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. As expressed by many a comment left on this site, all guests can be assured of a fantastic experience at The Best Western Plus, Manor Hotel in Meriden and the addition of our new Marco Pierre White Steakhouse has provided our customers with a fabulous experience for all to enjoy! It is really pleasing to read your comments about the restaurant as the team and they will all be delighted to see your comments. I'll have a look into the matter you have referred to in relation to the building works as this has clearly disturbed your stay. For this I apologise. I hope we can welcome you back to the hotel in Meriden very soon. Kind regards, Richard Marsh, General Manager

"Customer service? What customer service?"

Edward Z, Norwich, United Kingdom 29/08/2017

We stayed at the Manor Hotel for two nights to celebrate my brothers wedding, let me first of all state that the wedding was beautiful and they make a wonderful couple. On the first evening the wedding party had a meal in the lounge bar and despite it being "competitively" priced the service and quality of the food was some of the worst I have experienced. The meals were pre-ordered and may I say pre-cooked! and some individual menu choices were missing, starters, deserts and main courses were either not recorded or different from those chosen. When this was pointed out to the staff they claimed it was not their fault and could not provide any food that had not been pre-ordered, I questioned, "if I were a casual diner and ordered from the menu now, would you have the food available?" Yes, was the response, but your not! The table setting included a side plate and knife and this led to the assumption that bread would be provided, when we asked for bread we were simply told "no". Amongst the party there were a wide range of complaints from food being served cold, steak that could not be eaten because it was so tough you couldn't cut it and staff who were belligerent when questioned over service issues. On leaving the hotel the reception staff asked if everything had been OK during our stay? I informed them that we had not been happy about the meal and customer service on our first night to which they replied "well I'm sure we made up for it during the rest of your stay". I suggest that if Best Western want repeat business they read, digest and rectify the issues that have led to the very negative comments about this hotel.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your comments relating to your recent stay with us. Firstly I am delighted to read that the wedding celebration you attended went so well. I am sorry that you didn't feel as though you could raise the issues surrounding your first night bar meal with one of my management team at the time. I am confident that they would have reacted positively to your comments. We will of course make it clear to our service team that should they receive such comments, which are rare, they should be involving a senior member of the team in the matter. Clearly we have some work to do on improving our consistency as our new restaurant and bar concept settles in. I am also confident that this was an isolated matter, as reviewing the feedback from guests throughout the last weeks, we have had little to manage by way of negativity. If you would like to contact me directly on I will endeavour to at least apologise personally and reassure you that we are striving to achieve the very best for every customer of the hotel. Kind regards Richard Marsh General Manager

"Very good stay"

jaynecarl, Hurst, United Kingdom 28/08/2017

Stayed here for one night on a wowcher deal of hotel / breakfast/ late check out and two tickets to Warwick castle, very nice hotel, rooms spacious and clean and we were upgraded at no extra cost. We are in the hotel restaurant, yes it's expensive but we don't eat out often enough so we decided to spoil ourselves. They do put a 10% service charge on your bill which we did not realise until after and after giving a cash tip. My only complaint is that as we had to get the castle voucher from the hotel so after an early start we then passed the castle and drove another 16 miles to the hotel to collect the voucher and then drove another 16 miles back to the castle then after the castle back to the hotel, yes another 16 miles. It was a good day though, will definitely do it again but will ask if the castle voucher can maybe be emailed to us.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thanks for leaving your thoughts here. The team and I are glad that you enjoyed certain parts of your stay, and we've taken note of your comments. In the meantime, I hope you will consider a return visit, when we will look forward welcoming you? Kind regards, Richard Marsh, General Manager

"Lovely hotel in a great location "

JulieDGibson, Swaffham 28/08/2017

Fantastic hotel with friendly, helpful staff. Lovely big rooms which are spotless. The manicured gardens are the perfect place to enjoy a drink and the new Marcos Steakhouse and Grill is an absolute must! Perfect location for the airport and local attractions. Highly recommended.

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for your comments regarding your recent stay here at The Best Western Plus, Manor Hotel in Meriden. I was very pleased to read that you had a great stay and in particular referring to our new Marco Pierre White Steakhouse Bar & Grill and the hard work that the grounds team do on our gardens, is very pleasing. We look very much forward in welcoming you back again very soon. Kind regards, Richard Marsh, General Manager

"Second Visit!"

User 27/08/2017

This is our second visit to this hotel, first time it was under refurbishment however the service & room were still incredible. This time most of the refurbishments have been done and the place looks incredible. We did have a few issues the first night as our room was directly across from the kitchen & the wedding venue, which meant the kitchen extractor fan was very loud from our room meaning there was a constant loud buzz of noise, & also there was an incredibly loud drunk man shouting explicits until about 12.30am, which was annoying as we had to be up early the next morning for an event. However, the next morning I asked to switch rooms and this was sorted quickly & now we have escaped the extractor fan and the loud drunkards (it was bank holiday weekend so there was a wedding every night of our stay which meant a lot of partying). We will definitely stay here again, as the staff are incredibly friendly, happy to help whenever you need it & the price isnt bad for the quality of room & bed. Definitely handy for events at the NEC!

Richard M, General Manager at Best Western Plus Manor Hotel, responded to this review
Thank you for taking the time to write a review about your recent visit to The Best Western Plus, Manor Hotel in Meriden. I'm delighted that you enjoyed elements of your stay and we have noted your comments. I hope we can welcome you back to the hotel for your 'third visit' very soon, whereupon I am confident that you will experience our hospitality at its best! Kind regards, Richard Marsh, General Manager

"Spacious rooms and good location"

Sally W, Banbury, United Kingdom 22/08/2017

We visited the hotel as part of an offer linked to Dinosaurs in the Wild (which was brilliant) and had an overnight stay in a family room. Booking was straightforward when I called but the hotel appeared to be busy as many dates I wanted were already full. We found the hotel easily from the NEC (about 10 minutes drive maximum) and I would really recommend it as a comfortable hotel, away from the chaos of the NEC. When we arrived there was a wedding arriving too - I would say that it is a popular venue for Weddings but the party didn't interrupt our stay and we had a very comfortable stay in our large family room. The third bed was a put up bed but that is fine for smaller children. I wanted to review the hotel as I had read some mixed reviews which seem to not match my experience - overall this was a very good hotel and this hotel will be fabulous once all of the renovations are complete. They are nearly there and the decor is thoughtful and contemporary, yet comfortable. Also, I couldn't find anything which showed the restaurant to be family friendly. There is a Marco Pierre White restaurant and before we went, I looked online for a children's menu (our child is 5 and well behaved but doesn't always like the 'regular kiddy options', i.e. chips, beans and whatever else). Anyway, I was so pleased when our (really lovely) waitress said 'yeah no problem - we have a child's menu. It had a nice selection - and not a bean in sight! He had the chicken breast with some fresh thin cut chips and peas - garlic bread to start - fab milkshakes. Our meals were really fantastic - chicken in a mushroom based sauce and swordfish (fish special of the day) with delicious potato accompaniments. I would advise that if you have children, go early to the restaurant - it is clearly very popular locally, and rightly so - but by 7 it was packed and then service became a bit slower. Finally, on the food front, breakfast was good - everything you would expect from a good buffet - I would only say the coffee was really not nice but not enough to be upset about if you just like a little cup in the morning. Overall, I will definitely come again - and next time enquire about the spa services at the next door Best Western (I saw brochures in the corridor and so presume they are attached?)

"Nice staff but terrible hotel "

User 17/08/2017

To begin with the staff were great, although most appeared to be newly in place. The room did as advertised. But... the room was dark and hot. I queried the impact of noise from the lift and was told no one had complained despite staff admitting to knowing what other trip advisors had reported. The room was very dark and hot, lights on at all times and the fan had to run all the time. The lift was in use until 2:30am which had a significant impact on our sleep. I did raise this with staff the next morning who did note my concerns but I felt this was not really taken seriously. As I said, the room and service was as advertised but not really for tourists who expect a certain level of service.


Stu T, Birmingham, United Kingdom 17/08/2017

Stayed a night with my family and have to say that the staff were very welcoming & the hotel itself is good. Will always consider this hotel whenever we are staying around this area, value for money & a great little place.

"Nice hotel for overnight before NEC"

petejknotts, notts 15/08/2017

Nice Hotel, Easy check in, good family room, breakfast was excellent loads to choose from, can't comment on food in dining room as we ate out. not far from NEC and all motorways so all in all a very good stay.

"Good stay and good value for money"

Hairyworf1, Caterham, United Kingdom 15/08/2017

Stayed for four nights whilst the wife and her friend visited the NEC Festival of Quilts. The premises is undergoing refurbishment since the last visit. Our room was large and comfortable , bed was huge and reasonably comfortable. The air con controls were ineffective no matter what I did to it nothing seemed to change. The bathroom was a good size and my pet hate in hotels shower over bath, however I usually have an issue with the shower curtain attacking me in these situation but this time there was a curved curtain rail which solved that problem. The extractor fan didn't make the slightest bit of difference. Tea tray was little sad, considering this is a 4* hotel I would expect more choice over than green tea and everyday tea. We did ask the housekeeper lady if she could provide us with peppermint and camomile tea as well.She told us she would find out. Upon our return she left an apologetic note saying that was not possible as they didn't have any. However if I went downstairs and ordered peppermint tea it would have been provided ????? On sunday the was not choice just everyday tea and my hand towel disappeared.The restaurant is now a Marco Pierre White establishment. My wife's friend is a vegetarian and the menu only has two veggie choices, which is sad really for and establishment such as this and if you stay eat here for more than two days you get to eat them twice. We did mention this and the staff put notes on our bookings and have got to give the chefs their due they did provide other vegetarian choices for the Friday and Sunday of our stay. The choices on the friday were very popular with other guests and the staff told us that they sold out very quickly. Had to stick to the two choice on the Saturday as the hotel was hosting two weddings and I can understand that. However I do think that Marcos should be making more effort to provide more variety for vegetarians as a rule rather than on request. Full marks to the chefs at the hotel for their efforts in going some way to rectify this.The servers were lovely people and nothing was too much trouble, well done team.

"No way value for money!"

Linda M, Nottingham, United Kingdom 14/08/2017

We stayed here as we were attending wedding at the hotel, but in hindsight, we'd rather have driven the 50 miles home & saved £95.00. It was a warm day & quite a distance to walk to our room, so when I asked the guy who assisted me with my bags if there was air-con & he said "yes", I knew I could cool off before changing to attend the wedding. It turns out that the air-con is an inefficient fan on the dressing table, not impressed, & when I mentioned this to the kind person from housekeeping who checked we had all we needed, he had to apologise profusely, & explained that the other guy who lied about the air-con, knew full well this facility was not available. I hardly slept because the room was so unbearably hot. I stayed in a Travelodge budget hotel recently, which had mega efficient a/c, so why cannot Best Western? Breakfast - was fairly shambolic. We did not go down late when there was a rush on, but before 09:00 as we thought we stood a chance of a better experience by missing the rush. It was not to be. The staff were pleasant, but clearly not trained to prioritise. You had to almost seize them to get them to bring you a hot drink. When being told we'd have to pay extra if we wanted cappuccino, I ordered tea for two, which came lukewarm & like 'stew' it was so strong. We left it, hoping to quench our thirst with orange juice, but this too was lukewarm, not chilled as I would have expected. I had some bread & cheese to start with, the cheese being all dried up & again, did not seem chilled. Main course 'hot' items ....... the only hot item was the toast we did ourselves. Beans tepid, mushrooms lukewarm, scrambled eggs not hot & very rubbery. I did not create a fuss, as by the end of our breakfast, we were surrounded by other wedding guests & we did not wish to cause them embarrassment. Needless to say, we do not recommend the hotel on a residential basis, unless you don't mind areas that should be cool which are hot, & food that should be hot which is cold.

"Has potential to be great"

User 09/08/2017

I stayed at the Best Western recently as I was attending an event being held nearby. I was sceptical before staying because I hadn't heard great things about Best Western Hotels and also this hotel from colleagues who have stayed previously. As my taxi pulled up to the hotel, I was impressed by its exterior, it really does scream "Manor" as you approach. I was pleasantly surprised by the luxurious reception area and spiral staircase. They had recently been updated and it was clear to see. In addition to this, they now have a Marco Pierre White Steakhouse on site (unfortunately I didn't get to eat here.) Once up the staircase, this is where my initial scepticism became reality. The hotel corridors and rooms are incredibly dated. The difference between the reception area and the rooms was significant, it was almost like two totally different hotels. This hotel has potential to be really nice if they update the rooms in the same way they have done the reception/restaurant space. My room had a large double bed and then a single bed. There was a huge TV and the view from my room was rather pleasant which makes a change actually. There was also a desk, wardrobes and the usual furnishings (the desk and lighting was a perfect set up for doing my makeup and hair for the event.) I really liked the bathroom and the shower was really powerful. As I said previously, the hotel rooms and corridors could do with spruce but it has real potential. I probably would stay here again, it is in the middle of nowhere really but so was the event I was going to. The room was £72 which I believe was value for money.

"Birthday Party"

User 07/08/2017

My birthday party in the Cedars Suite was fabulous, I couldn't have wished for anything better! My husband and I had a great time and all of our guests really enjoyed it too. Thanks to all the other staff who made the night a success.

"Great stay"

Clarice9999, Paderborn, Germany 06/08/2017

Stayed here on a recent business trip, nice room - really helpful and welcoming staff - food in the restaurant was good- hotel is currently being refurbished - but didn't affect my stay at all look forward to staying again when it is all finished

"Relaxing stay "

Karen M, Durham, United Kingdom 04/08/2017

Great stay with grown up son. Twin ground floor room clean dbs spacious , new Marco Pierre restaurant nice and it is possible to eat cheaply if you choose carefully . Breakfast lovely - great choice and well presented. A bit frustrating that there was no signal or wifi in our bedroom so had to stand in corridor or go to reception to check messages/emails which we needed to do regularly for the purpose of our visit. All staff were cheerful and helpful. Would recommend .

"Anniversary Stay"

MLP1982, Birmingham, United Kingdom 02/08/2017

We got married at this hotel three years ago and decided to spend our third wedding anniversary here and booked the Marco Escape stay. On arrival we were greeted by the friendly receptionist who congratulated us on our anniversary. Our room was very spacious and the bottle of prosecco that was in our room was a lovely touch. We had a meal at the Marco Pierre White restaurant on site, the waitresses were very helpful, friendly and knowledgeable and we both really enjoyed a 2 course meal. We both slept really well and the buffet breakfast the next day was plentiful and had a lot of choice. We both really enjoyed our stay and will be definitely booking our fourth visit. Thank you for a fantastic stay.


Mikeyworcs, Redditch, United Kingdom 01/08/2017

Stayed at this hotel for 2 nights for our Daughters Wedding. The hotel is undergoing some refurbishments and was not complete by the time of the Wedding, the grand stair case was made available, carpets and flooring still to be finished. On checking in at the temporary reception we were not told the times breakfast would be served and where. Our hotel room was on the ground floor (room 318). Very dark and dingy due to its location and the high mound outside the window. Rooms were clean and fairly comfortable. Although no air con, it wasn't needed as due to lack of natural light our room didn't get very hot. The free wifi was very intermitant and disconnected after a few minutes. Mobile phone reception was non existent. At 10:00 every morning all the hotel rooms doors locked and guests were unable to get back in their rooms after returning from breakfast. The lift wasn't working therefore to get a wheelchair from our floor to the function rooms (Aylesbury Suite) was quite an ordeal. The wedding went well, the tables were laid out nicely and the staff very helpful and friendly. The ceremony took place in the courtyard which was very nice. Thanks must go to the events Manager Paul Rees who done a superb job and made sure everything ran smoothly.

"Very disappointed and no one responded! "

User 31/07/2017

I stayed here for 3 nights and every single day there was problems. First of all I had paid in advance for a room upgrade which I didn't not receive. I had to go back to reception to ask for it. Secondly, I had pre paid for breakfast for 2 out of the three days. It was not explained to me that I had to fill out a form in advance... So back reception I went to ask for the breakfast form, this happened both nights. The room itself was full of dust and the carpet was absolutely filthy. The food in the evening was dreadful, watery curry with no flavour. Also very over priced. All dishes tasted like frozen food reheated. The staff were disinterested and offered absolutely no help whatsoever when ever I went to ask for information. I asked them for directions to a local restaurant (which I was told was 5minutes away along the road) and after walking for 30minutes in the dark, gave up and came back to the hotel. Obviously I would not have gone if they had not told me it wasn't easy to get to!! I emailed the hotel after my visit to complain and I didn't even receive a reply. I'm relieved to see that it's not only me that has had issues with this hotel. What was intended to be a relaxing luxury break actually left me feeling hungry and disappointed.

"Good hotel, helpful staff"

fatboyuk, Higham Ferrers, United Kingdom 30/07/2017

Stayed here for two nights for a family wedding taking place locally. The hotel has an impressive exterior on driving into the car park but was undergoing some internal works to the reception area ( which we hadn't been made aware of) but it was being handled well with minimum inconvenience to guests. Check in was quick, friendly and efficient. The room was clean and well presented over looking the central courtyard. The bed was comfortable, internet was reliable and toiletries standard hotel Gilchrist & Soames The restaurant is a Marco Pierre White Steakhouse, a little more expensive than one might expect for a Best Western but staff, service and food was very good. The bar is also well run with an offer on cocktails while we were there. We only had two minor issues, the ground floor rooms have no air conditioning that we could find and were very warm, a few guests commented on it in the bar. We had a fan in our room and while it ran fine it didn't really help that much. Having the window open wasn't always possible as a wedding was taken place in the courtyard. The second problem was we were given the wrong room; we had booked an executive king on the BW website but on arrival it was clear that the room we had been given was a standard. I checked on my tablet to confirm the room descriptions, the picture on the website was identical to the room we had been given. Reception were very good and looked into it for me, it soon became clear to me that this is probably an issue with the central booking service not knowing what standard of rooms are on offer in each hotel. The room we had was apparently an executive king as far as the hotels stock was concerned but by BW's description on the website it is a standard. I checked the rooms some our family had booked, exactly the same but classed, and charged, as standard?. They offered me another room which also only met the standard description but as it was a good walk from reception we agreed to stay where we were in return for the price being adjusted to reflect the standard of room offered. This was agreed with no fuss and sure enough a credit was given on check out. The rooms are very nice by the way, nothing wrong with them so do go and stay here, it really is very nice. Full marks to reception for doing the right thing, no marks to Best Western for sloppy and probably misleading advertising.

"Wedding "

Melody A, Telford, United Kingdom 30/07/2017

My sister got married here last week and it was lovely. We had a family room, two double beds, the room was spacious and clean . Our room opened out onto the court yard, which was nice, and the room was very bright. The bathroom clean with plenty of hot water and clean fresh towels. There was a hairdryer but I found it off hidden away in a draw plugged in ready to use. The room was very hot though, with no air con, but by the second night we'd discovered the fan which was brilliant. The wedding ceremony was in the court yard outside, the set up was beautiful, it started to drizzle with rain so the staff handed out umbrellas. The wedding breakfast was delicious, staff friendly and helpful. Overall excellent experience. Couple of things could have made things easier for us; upon arrival we were not told what time breakfast was (I had to hunt for it in the guest information booklet in our room) and setting up an evening tab seemed complex.

"My daughter wedding "

monicadalglish, Birmingham, United Kingdom 27/07/2017

I had my daughter wedding in may 2017. I dropped cake off Friday night on Saturday cake was damaged on 2 out of the 3 on the evening they cut up 2 of the cakes and put it in the bin also broke bride and groom off cake even before it got on the cake in front of my daughter then tried to blame someone else for it. Lost grooms waist jacket and play area left 2 hours early. Food on the night was disgusting no taste to it at all played them to give my daughter a special day and all the problems was down to the hotel they charged stuff to my sisters credit card but she did get the money back 10 days later. I only have 1 daughter and wanted her to have a fantastic day but the hotel messed up and we had a meeting where they offered a free meal which we turned down as I would never go there again very very disappointed and will not be recommending it to anyone. Please be careful when booking a wedding.

"Marco Pierre White"

Sandra W, Birmingham, United Kingdom 27/07/2017

We arrived without a booking and were met with a warm welcome from the front of house ladies who led us to our table, politely passing the time of day on the way. The waitress' Peyton and Zoe were absolutely wonderful, offering more information on menu items when requested. The timings of meals arriving were perfect, and food was of good quality. The venue itself is clean, well lit and there is plenty of space between tables allowing room for disabled customers to move around freely. An excellent place to celebrate my Husbands Birthday with him. Would definitely return.

"Hotel with holiday parking"

User 26/07/2017

We stayed for just one night and caught a flight the next day from Birmingham airport. The car was left at the hotel for the duration of our holiday. Hotel paid for a taxi to and from the airport. A nice way to start your holiday. Evening meal and breakfast was fine. Comfortable room. Some renovations going on during our visit, but this was not a problem. Would definitely use this hotel again when flying from Birmingham.

"Good enough "

craig a, Newcastle upon Tyne, United Kingdom 25/07/2017

In the middle of a spruce up. But absolutely no issues at all. Food excellent however a standard 10% gratuities added which I absolutely hate, would normally give more but because of it I didn't. Breakfast was excellent, check in and out smooth. Only other negative is no phone signal in most parts of hotel (EE anyway).. Would return but not eat there out of principal.

"Very enjoyable stay at the Manor"

turnpike_bob, High Wycombe 23/07/2017

We checked in to the Manor Hotel for a one-night stay b&b and were quickly booked in by the reception staff. Our room was on the first floor, some distance from the reception. The room itself was nicely clean and tidy, a good size with an equally well cleaned bathroom. I had booked us in for a meal in the new Marco Pierre White steakhouse restaurant using Opentable and the hotel confirmed that this was fine. I was a little worried that the hotel was hosting a biggish wedding reception as sometimes this can lead to a noisy night and long waits at the bar etc. Very happy to say that none of this was the case at the Manor with no negative impact on service. We enjoyed our evening meal very much and the waiting staff were friendly and attentive. Breakfast next morning was busy but we only had a short wait to be seated and the hot buffet was plentiful. Checkout was painless and we left the hotel very happy with our brief stay. If staying in this area again, I would definitely look to this hotel first.

"Marco Pierre Disappointment"

Mole441, Meriden, United Kingdom 19/07/2017

Being local and having eaten at Houston's Bar and Grill on many occasions, we were delighted when we heard that The Manor were opening a Marco Pierre White Restaurant and decided to go to celebrate my wife's birthday with friends. The restaurant itself is beautifully decorated, however it was the food we had come for. The menu is expensive, so we were expecting great things. What a let down!!! Two couples ordered the Chateaubriand (sharing signature dish) which we had really been looking forward to, only to be told five minutes later, that it was off the menu - bizarre as the restaurant did not seem that busy - so we ordered two sharing T-Bone's a shepherds pie and a fillet steak. No bread is provided at the table, you have to pay extra for it (it was provided free to us as a gesture for the lack of chateaubriand) and none was provided with the soup starter. The starters themselves were good and met our expectations, however the T-Bone when it arrived, whilst it appeared to be cooked beautifully, was as tough as old boots and inedible and the sides of garlic mushrooms and onions rings were underwhelming (especially at £3.50 each). At £58 for the steak, I really expected quality meat particularly at a restaurant sporting the name of Marco Pierre White. To be fair the assistant manager handled the situation well, offering replacements (which were declined) and removing the steaks from the bill without quibble, but the meal had been well and truly spoilt and left us all feeling bitterly disappointed particularly as one of our group had travelled from Skegness for the night to celebrate the birthday. I am left with the impression that the restaurant is using the name to charge high prices for steaks that are awful (better meat can be had from a supermarket) and if I was Marco Pierre White, I would be ashamed to be associated with that meal. Whilst the waiting staff were very friendly (albeit one of our group had to uncork his own bottle of Prosecco) and you expect teething problems in a new restaurant, the final nail, was the automatic inclusion of a 10% service charge on the bill (removed) when are restaurants going to stop doing this - it is unacceptable to have to opt out (if you even notice it). All in all, very disappointing. We will not be rushing to go back and would not recommend it to anyone.

"Great venue"

Dave M, Tamworth, United Kingdom 16/07/2017

Stayed for one night for family wedding. Staff were fantastic and made the day more special. Food was amazing. rooms are clean and spacious, some rooms do not have Aircon so can be quite warm, hotel has just been decorated and refurbished so is in very good and clean condition. Would definetly stay again.

"Beautiful place ."

sallywallywoo, Romford, United Kingdom 15/07/2017

I stayed here for one night in business on 12th July 2017 . They were having a bit of a refurb but we're still professional and didn't disrupt my experience. They have a large secure carpark . Check in was smooth and room was ready. The rooms were clean and had free toiletries which were lovely .. my favourite was the bed and pillows .. I had the best night sleep in ages (must buy a new bed) The breakfast was lovely and fresh lots to choose from, the waiting staff were very polite and professional , perfect. They have a Marco Pierre White restaurant which I didn't eat in but looked beautifully decorated. Check out was smooth, reception staff were lovely. I would most definitely staff again, no negatives at all. Thankyou .

"Good hotel, in need of an update"

Mark P, Winchester, United Kingdom 11/07/2017

Stayed for a week. The hotel is adequate but needs an update in decor. Rooms are comfortable, clean and well appointed. Food service is appalling. The hotel was building a new marco Pierre White steakhouse, and had an awful temporary restraunt. There are good / very good pubs in the village - use them instead !! Attempted room service one night was told to wait at least an hour (unacceptable) so rang dominoes..l Update : back in June. Marco Piere White open. ... Very expensive, but lovely setting and staff very helpful. Room service however is still appalling. Breakfast is ropey.

"Great for pre Airport stay"

graytowse, Kingston-upon-Hull, United Kingdom 11/07/2017

We chose to stay here instead of the on airport hotels. Nice rooms, comfortable. Good sized secure car park. The hotel arranges a taxi service to take you to and pick up from Birmingham airport. Taxi was very prompt with smart attentive drivers. Overall a nice stay and will consider using again.

"Pierre Wonderful"

Michael F, Somerset, United Kingdom 10/07/2017

I stayed at the Best western and they have just opened a Marco Pierre White Restaurant and all I will say it was absolutely lovely. The food was Gorgeous and as for the Staff they were just brilliant considering they have only been open a week. Adam the Restaurant Manager had it running like clock work. Do go and visit when next in the area.

"Amazing wedding venue,"

jmstjohn1965, Coventry, United Kingdom 09/07/2017

You have to go far these days to get excellent service The Manor Hotel, Meridan is just one of those places I attended a wedding as best man last Friday and wow what fantastic service and great staff, food etc that was set be us. The whole day was perfectly overseen by the Events staff who worked tirelessly to make sure everything went smoothly. I would recommend a stay or for anyone to organise an event at this hotel. From reception to the bar and management well done and thank you.

"Lovely Hotel"

Vicky H, Brentwood, United Kingdom 06/07/2017

We stayed here as part of a wowcher deal, the hotel was very impressive and although undergoing a renovation this did not impact us, the room was lovely and comfortable and we enjoyed the lovely weather sitting out front with a few drinks, we had a 2 course meal as part of our package, there was plenty of choice and the staff were lovely, had a very comfortable night sleep. Breakfast there was lots of choice and best eggs we have had from a buffet style breakfast!!

"Great Hotel but a cold welcome !"

southcoastleytons, Bournemouth 04/07/2017

Stayed at this hotel for one night last weekend while visiting the area for a function . The hotel itself is very pleasant with good sized comfortable rooms, classically furnished , being clean, tidy and spacious. Comfortable beds and good en-suites make this hotel good value for an overnight/weekend stay. The public rooms are ok, the bar and dining area have been recently refurbished to incorporate the "Marco Pierre White" brand. however, as we were at a function in the evening we only had breakfast in the hotel.This consisted of a good quality hot buffet which was well stocked and re-stocked as required, with a good choice to suit most people. We had drinks from the bar before going to the evening event and these were reasonably priced and well fact the bar staff were very pleasant and polite . If there is one thing about this hotel that lets the side down ,it is undoubtedly the miserable reception staff...and I mean miserable ! There is no "welcome to our hotel", just a look of inconvenience when we were checked in and a hurried handing over of key cards and an information card where you are told to read this for breakfast times. I know the hotel was packed that weekend, however, that is no excuse for rudeness... a little friendly smile or just looking up and at the person you are dealing with would be a little more reasonable. The reception staff are the ambassadors for any hotel establishment ..front of house is where your experience starts and finishes...and on this occasion the ambassador was not in residence ! Trust me we were not the only ones who had this experience. Would I stay here again, yes but only if it wasn't too much of an inconvenience for the reception...

"Great "

NeilKulk, Coventry, United Kingdom 03/07/2017

It was my wife's birthday and the staff acknowledged this completely, with complementary prosecco and a happy birthday plate for desert! Service was amazing and especially appreciated that staff sang happy birthday on request. Food was incredible and all a phenomenal price. Would definitely return.

"Wedding Day"

User 02/07/2017

my son and fiancée held their wedding on the 1st July at this hotel it was a lovely day at the hotel the grounds are perfect for wedding pictures especially in the sunshine. The wedding meal was delicious and everything went smoothly .You can relax with a drink outside the hotel whilst awaiting the night time reception which again was held in a air conditioned room and the bar staff were polite and efficient . The evening hog roast was lovely and again served by the hotel staff very well . The hotel bedrooms were what you would expect clean fairly spacious for our needs for a one night stay. The breakfast which is served in the new Marco Pierre white restaurant was a buffet style food which again was lovely but the only downside was be prepared at busy times to wait whilst the food is delivered from the kitchen to top up the hot trays. Tea and coffee is served at your table by the waters/waitresses again at busy times you may have to ask more than once for a top up but thanks to Chloe the waitress for her hard work trying to keep everyone happy. All in all a very goodhotel and a great day.

"End of college get together "

Nick D, England 29/06/2017

What a shame the management where not in evidence when a large party of excited sixth formers and their parents arrived at the hotel to celebrate the finishing of their A levels .... surely management must of known the numbers and should of catered at the two bars which were open ! Only two members of staff per bar and at one point one member of staff trying to serve 60/70 people ! Lots of chaos and lost sales !!!!!

"Better than your ave Best Western but staff could still do with some training"

applegate69, Bath, United Kingdom 28/06/2017

Stayed here for one night on business and have used the hotel a number of times before due to it's convenient location. They are still in the middle of renovation works and lots of new carpet has been laid. My room was fine, nice and clean, the only problem was the air con unit not working. This seems to be a problem in most of the rooms I have used before so I did not bother reporting it. I ate in the restaurant in the evening which was ok. However when I went down to breakfast I was greeted at the door ok and shown to a table and it went down hill from there. There were 4 or 5 waiting staff just standing around chatting, there was also a party of Japanese there who certainly took priority over the other guests. I had to ask twice for coffee I also ordered eggs benedict and waited and waited and waited, eventually I got fed up and asked where my eggs were and she went into the kitchen and came straight out with them so they had been sat in there for most of my waiting time. This was mentioned when I checked out.

"NEC visit"

JohnStanfield, Manchester, England, United Kingdom 21/06/2017

When I stayed here in May 2017 for one evening the hotel was undergoing some refurb to its restaurant and so this made it look a bit tatty. However the rooms were of a good size and very well looked after. Bar was a little uninspiring but the breakfast was good, signposting to where breakfast was held could have been better. Overall I would probably stay again.

"Perfect airport stopover"

CandGB, Spalding, United Kingdom 14/06/2017

Stayed just one night prior to early morning flight from B'ham. Great first impression of hotel - sweeping lawns, neat box hedges, customers enjoying the sunshine on the terrace. Very helpful at reception, explained how the taxi service to and from the airport operated. Lovely groundfloor room at the front of hotel ( no. 135?), french windows proved useful since it was a very warm day and we also made use of the fan which we found in the wardrobe. Enjoyable dinner in the restaurant, staff friendly and attentive. Taxi arrived promptly at 6.00am the next day and the return taxi arrangements worked perfectly too. Will definitely use this hotel again. Would make a great base if visiting an event at the N.E.C.

"Airport stop over"

SusanEvaM, Sheffield, United Kingdom 11/06/2017

Lovely hotel, perfect for a stop over on way and on return from airport. Great value, included car parking and taxi to and from Birmingham Airport (10 minutes away). Only slight negative is that part of hotel does not have a lift and so carrying heavy suitcases could have been a problem, but very friendly front desk staff on hand to help. Good service and selection in breakfast room.

"Very handy for airport "

User 07/06/2017

This was a great find not far from the airport. Lovely clean hotel with free onsite parking. Staff couldn't be more friendly and helpful. Travelled with 2 dogs and was given a perfect room near a fire exit - lots of walks direct from hotel along various footpaths. Lovely full English breakfast.


Brian R, Swaffham, United Kingdom 03/06/2017

It had all been planned in detail. We were to drive from the airport when we arrived back in the uk after our holiday ,rather than have a 3 mile drive home. Having been suffering from Parkinson's Disease we are well aware the importance of sleeping in a twin bedded situation and thus it was organised at the end of March that we would have a twin bedded room.. When we arrived at the hotel,tired,dry and really in no fit state to find out how the request had been made for twin beds had been ignored and there it was a king size bed and even the two glasses of beer , whilst pouring some oil on troubled water,we were just to tired to start correcting other people's errors. We slipped of to the restaurant and had a first class meal served in a lovely friendly manner by Natalie who looked after us really well. We were in bed before 11.00 pm but awake by 1.30 am and that was our sleep for the night, we left the room and hotel by 5.00 foregoing the breakfast that we had paid for and started our drive somewhat earlier In hindsight I should have insisted that what they promised in writing was delivered, but softer a day travelling who needs the agro?

"Relaxed stay"

catherine b, Leicester, United Kingdom 03/06/2017

Everything about this place is good. The staff were all lovely, the rooms very comfortable and the prices very reasonable. We booked an overnight package with 15 days parking and this included return taxis to the airport. The taxi was on time, really clean and the driver was very pleasant. The hotel is literallly just under 10 mins from the airport. We are in Houstons restaurant because the menu had lots of different choices and was very reasonably priced. The food was really tasty. This place was a lovely surprise and I wouldn't hesitate to book again.

"Overnight stay "

User 01/06/2017

Lovely sun night stay before flying Monday morning what a great way start your holiday lovely area went to bull's head and strawberry for meal and drinks short walk from hotel Hotel rooms lovely beds fab only one small criticism room was red hot but would stop here again very enjoyable staff were all fantastic taxis to and from hotel free in with price. Although going to airport half hour late but staff did everything to chase them up thanks for lovely stay

"The Meriden Manor hotel is perfect for Birmingham airport"

MikeandMoColeford, Coleford 31/05/2017

If you're looking for a Birmingham airport hotel, this place is perfect. My wife and I booked the Meriden Manor hotel through ‘Airparks' for the night of Tuesday 9 May 2017, before flying from Birmingham airport. We booked one nights stay with a 3-course evening meal, a full English breakfast, private airport transfer, 7 days parking and transfer back to the hotel, to pick up our car, on our return from holiday. Although there was a lot of refurbishment work going on at the Meriden Manor on our arrival it didn't interfere with our enjoyment. At check-in our room was upgraded, and was very comfortable. The evening meal was great, with so much choice (6 starters, 18 different main courses and 6 desserts). To give you an idea of the food that was available, I started with lamb koftas, tzatziki and salad, followed by an 8 oz rump steak with chips and vegetables, and for dessert a vanilla baked cheesecake. My wife started with prawn & crab cocktail with brown bread, followed by chicken jalfrezi, rice, naan & poppadom's, and for dessert vanilla baked cheesecake. All this was included in the price of our booking. Breakfast was also very good, with plenty of options. We thought that our car would be moved off-site when we were on holiday but, no, it stays exactly where you park it, just beware that you're not parked under the trees at the top of the car park, or you may find your car covered in bird poop on your return, ours was. The car park is safe because to leave it a code must be entered at the exit barrier. You will be given the code when you return from your holiday and are ready to leave the site. The morning of our departure to the airport our taxi was waiting outside for us and we were at the airport in 10 minutes. On our return we telephoned the number for our return taxi, that we were given at the Meriden Manor, and after picking up our luggage, they don't want you to do it before then, it was waiting for us where we had been dropped off when we flew out for our holiday. The taxi service needs a special mention, they were called A2B Radio Cars, and were excellent, the drivers are very courteous and the taxis are clean and comfortable. Finally we would certainly recommend this as the perfect start to any holiday flight out of Birmingham airport. We will certainly be doing this again when we next fly from there.

"Great for the airport"

traveller55, Yorkshire 30/05/2017

We stayed here for one night before flying from Birmingham. It all worked smoothly. We had a drink in the hotel - food was also available and walked to a local pub (supposedly the central point of England) which had a good atmosphere. The room was comfortable and the pick up at 5am worked well as did the collection after the flight. The price was reasonable and I'd use this hotel again.

"High Recommend this Hotel"

Maggie T, Devon 30/05/2017

This the second time we have stayed before flying. Good parking whilst away, clean and comfortable. It's only 3 miles from the airport and they arrange your taxi to and from the airport. I wouldn't stay anywhere else when flying from Birmingham we live in Devon so have to fly from London or Birmingham and it's Birmingham every time because of this Best Western.

"Lovely stay"

LatestJourney, Lincolnshire, United Kingdom 30/05/2017

Second time staying here and really enjoyed it. Although the hotel is currently under renovation the place was still spotless and the staff were very friendly and polite. The check-in process was straightforward and the room was spacious and light with complimentary bottles of water, fluffy bathrobes and slippers. The bar area was pretty quiet along with the surrounding area, so we went to the local Indian restaurant on the evening. The bed was very comfy and breakfast was good too. Would recommend :)

"One night wasn't enough "

bunnybum84, Merthyr Tydfil, United Kingdom 18/05/2017

Stayed at the hotel before setting off for our honeymoon the following morning. Incrediblely pleasant staff who couldn't do enough for us.Desite the building work going on and awkwardly narrow parking spaces in the rear located car park, the staff made this a pleasant stay. Would suggest this hotel to anyone travelling from Birmingham airport, especially when all the building work is completed.

"Our 2nd Visit"

trevor y, edinburgh 17/05/2017

We visited the hotel while work was being carried out for the new Marco Pierre White restaurant and while it was a slight inconvenience it did not detract from our stay. The double room was excellent, slippers, bathrobes, water etc were all provided. We had room service the first night which was excellent and arrived with proper chips! The bed was comfortable and if anything the room was to hot but the aircon sorted that. Parking is an issue and we do wonder why the car park is always so full when there is little sign of the guests in the hotel? However we will be back later this year.

"Poor facilities, poor attitude of staff."

Angela H, Wolverhampton 16/05/2017

We basically walked into a building site, greeted with a restaurant being built at the side of the reception area, dusty and cold, H&S hazard for the staff and guests. The electrical plug socket in the room was faulty, we found this out after they replaced the battered old portable convector heater that supplied the heating that didn't work, however we discovered it was the socket. The bath leaked through the plug, well you could get a bath about 6" deep as long as you kept the tap running. The meals were held in the conference room, our meals served with McDonnalds French fries instead of proper chips, an alternative was not given. The Aircon didn't work at all in the whole building. One tiny bar of guest soap between us, and one shampoo and conditioner between us. It is a DOUBLE room for TWO people. Bed was so hard it took us 3 days to get rid of the back ache. All in all very bad for a 4 star hotel.

"Would stay again"

lubark, Sheffield, United Kingdom 08/05/2017

We stayed here before a flight and left our car while we where on holiday, we also pre booked the £20 a head evening meal. Our flight was before breakfast so we didn't add that offer, the hotel is so nice and clean and in a lovely village, there's also a public footpath taking you though some fields opposite so it was nice to have a walk before our meal, the meal was amazing and well worth getting the offer when booking airport parking. All the staff were lovely polite and more than happy to look after us, I'm really pleased we started our holiday by staying here, and look forward to staying again when we next fly from Birmingham.

Richard M, General Manager at Best Western Plus Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for your comments regarding your recent stay here at The Best Western Plus, Manor Hotel in Meriden. I was very pleased to read that you had a great stay and making particular reference to the team will help us develop even stronger customer facing skills. We look very much forward in welcoming you back again very soon. Kind regards, Richard Marsh, General Manager

"Lovely family wedding"

User 08/05/2017

Stayed in the hotel for 2 nights celebrating a family wedding which was being held there. Was greeted by my first name on arrival at check in and the recptionist sorted out reservations for the restaurant which we had forgot to book in advance. No problem. Our room was located in the area where the renovations are taking place for the new marco pierre white restaurant but to be honest it did not cause any bother. The corridor leading through the work had been painted and all renovations were behind closed doors. The room was lovely and clean with a lovely wet room which was very warm. The buffet breakfast was very well laid out wirh lots of choice of fruits continental and cooked with the option also of additional items cooked to order. The wedding teception was beatifully organised and would highly recommend the 8 hour slow cooked beef. Will certainly use this hotel if in the area again. Very friendly helpful staff a credit to the hotel

Richard M, General Manager at Best Western Plus Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for your feedback regarding your recent stay here at The Best Western Plus, Manor Hotel in Meriden. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. We look forward to welcoming you back to the hotel again very soon, when our Marco's Steakhouse Bar & Grill will be open and you can experience the new restaurant for yourselves! Kind regards, Richard Marsh, General Manager

"Great base for visiting Warwick Castle"

Rebecca B, Glastonbury, United Kingdom 07/05/2017

We had a wowcher deal for this hotel which included 1 night bed and breakfast, 2 course evening meal and entry to Warwick Castle. It was great value for money. The hotel room was comfortable although the heating/air conditioning was unreliable and the room was cold at various times. We have had this same problem at the Best Western in Altrincham! Also no hairdryer and I didn't have time to go down to reception to get one! However the evening meal was absolutely superb. Amazing service, delicious food. The drinks were reasonably priced for a hotel. The breakfast was also very good. Unfortunately there was a wedding taking place at the hotel so parking was a struggle and the disco was distracting when we were trying to have a drink in the bar but these are minor issues

"Hotel at the heart of the country with good connections"

User 06/05/2017

We attended several symposiums at the NEC (National exhibition centre) only 7 miles away and found this hotel on secret escapes the perfect solution. Plenty of parking , a friendly bar and a decent restaurant this place had everything we needed. There were a couple of weddings being celebrated which did not impinge on our enjoyment


User 04/05/2017

The hotel is undergoing building works to introduce a new restaurant at the front which is fair enough but am disappointed that no one disclosed this on booking!! I was not the only customer at reception with the same complaint. I had booked an Superior King size room -large and nicely furnished-however the room was out of reach from the 'inclusive ' WIFI and once inside the hotel both my mobile phones had no service (O2 & EE) Reception was busy moving another resident for the same problem when I asked to be moved. I was shown a standard room which yes was within the WIFI area but up 3 flights of stairs.... I chose to stay in my original room and work from my car in the car park were I had signal!!! Breakfast staff all chatting at the entrance area whilst no plates available for serving... not the service I was expecting!! Having stayed the previous night at the Best Western Pinewood on Winslow which was superb! I feel this hotel was at best average and would seek else where to stay when in the area.

"First class service"

Peter P, Heckington, United Kingdom 27/04/2017

This is our second stay here. We use the hotel when flying from Birmingham Airport. From reception to restaurant, the staff are friendly, helpful and professional. A young chap called Kyle served us in the restaurant. He's new, a student just starting on his career. He has just the right attitude for the hospitality industry. I'm sure he'll do well. He is a credit to the hotel. Even though the hotel is undergoing some redecoration and building works, there was no disruption to the smooth running of the hotel.

Richard M, General Manager at Best Western Plus Birmingham NEC Meriden Manor Hotel, responded to this review
We really appreciate your feedback which will help other potential guests make their choice when seeking an hotel. At the Manor Hotel in Meriden we strive to achieve the best of hospitality for every guest and in Kyle we have a rising star! He will be rewarded for his 'named' mention by yourself so thank you. I do hope we can look forward to a return visit from you, especially once our Marco Pierre White Steakhouse has opened in late June. Kind regards Richard M General Manager

"Lovely staff"

Angela M, West Thurrock, United Kingdom 26/04/2017

A warm welcome, a clean comfortable room, and fabulous dinners. The staff very very friendly and helpful. The bar area lacked atmosphere but again the bar staff were chatty and helpful. The breakfast is usually a disappointment in hotels with a buffet, but the evening meals were superb and delicious.

"Airport overnight stay "

helen h, Rotherham, United Kingdom 25/04/2017

We stayed here on 15th April as an overnight stay before flying from Birmingham airport to Spain . We was really pleased with our room it was a lot bigger than expected we could have quite easily have stayed there for a few days and been comfortable it had the usual things in room tea n coffee making facilities hot choc biscuits . The bed was much larger than a normal size bed . We had the use of lovely white dressing gowns n slippers .we chose to eat in the hotel restaurant which was very nice .i would definitely stay there again and for anyone wanting to use it as airport stay over it was really good as you leave you're car there and the hotel arranges a taxi to take you and from the airport x

Richard M, General Manager at Best Western Plus Birmingham NEC Meriden Manor Hotel, responded to this review
Delighted to hear that we were able to more than satisfy your needs in terms of hotel accommodation here at the Manor Hotel Meriden. We are striving to provide every guest with an outstanding experience, whether it be for one night or many! The team will be really happy to read your comments. I hope we will se you again. Many thanks Richard M General Manager

"One night family stay"

tomcowdrill, Southampton, United Kingdom 19/04/2017

We had spent the day at The Black Country Museum and were off to Villa Park the follow day so the hotel was conveniently situated on our route. We were concerned that we were running late and put a call into the hotel who reassured us that all was fine and they looked forward to seeing us later. Upon arrival we were made very welcome, especially our 10 year old, even though one of the ladies was a Blues fan! As we walked to the room, the work that is taking place made us a little worried about the quality of the hotel but our concerns were completely misplaced. We had a lovely room, a very restful night and we were also pleased with the lack of noise. Our morning started with a hearty breakfast assisted by more helpful staff who constantly replenished the hot food. All in all a great stay and we plan to stay again when in the area.

Richard M, General Manager at Best Western Plus Birmingham NEC Meriden Manor Hotel, responded to this review
Many thanks for your review regarding your stay at the Manor Hotel Meriden. I am delighted to read that the team looked after you so well and that the hotel exceeded your expectations. We do strive to be exemplary in all that we do for our customers and I hope that we will see again next time you are in the area. Kind regards Richard M General Manager

"Nice hotel - few small niggles"

KarenandMartin123234, Milton Keynes, United Kingdom 16/04/2017

Stayed at this hotel last night in a superior double. Very impressive from the outside as was the reception area but the room needed a bit of maintenance in the bathroom; our room didn't have a great view but not a massive problem for us as we were only there for one night. Plenty of tea and coffee; complimentary oj, cranberry juice and water which was a nice touch. Supply of shampoo, conditioner and shower gel. Would have been good to be provided two tablets of soap; one for the basin and one for the bath. Broken shaving mirror reported to reception on departure. Construction work on the walkway to our room taking place doesn't make a great first impression. Maybe an idea to close this section of the hotel until completion. Buffet breakfast was good. Lovely welcome, shown to our table; immediately offered tea or coffee (so many hotels don't offer this) which was really nice. Good selection and very tasty. Big hands up to the ladies on reception - very welcoming and professional. Overall a good stay and would definitely return if we were in the area.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thanks for your lovely positive review. Delighted that the team looked after you well and that you found the food good quality, and the service to match. Appreciate of course your feedback about the walkway through reception, fortunately only for a few weeks and then we will be ready to reveal our brand new Marcos Pierre White Steakhouse.

"Nice place"

barryjosie, Southampton, United Kingdom 15/04/2017

Nice place, nice people, breakfast was good and we had Dinner which was very tasty. Our room was good even though the hotel was having some refurbishing done it didn't cause any inconvenience. We would stay again.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Dear Barry and Josie, thank you for such a positive review. The team love to receive top scores and it is especially heartening to know that we have got it right even during the construction of our new Marco Pierre White Steakhouse. Hopefully you will have the chance to come and stay again soon

"Excellent Hotel"

Doreen N, Stoke-on-Trent, United Kingdom 13/04/2017

We had an overnight stay and left our car on the car park for a week whilst we had a holiday in Spain. The staff were very good and helpful, the room was comfortable and the bathroom was furnished with good quality towels and toiletries. The taxi transfers both to the airport and back to the hotel were good, punctual and with friendly drivers, clean and comfortable cars. When we arrived back after our holiday and loaded up our car, unfortunately we dropped a jacket on the car park, we didn't realise this until we got home, a telephone call to the hotel and the jacket was posted to our address. Thank you for your service which was much appreciated.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thanks Doreen, so pleased that we added to the enjoyment of your holiday. Hopefully we will have the chance to welcome you back again soon

"Convenient for the NEC"

vintageATCO, Luton, United Kingdom 10/04/2017

Stayed just one night whilst visiting the NEC which is 9 mins away by road. Very pleasant and helpful staff throughout. I note the comments on car parking but I found a space at the front. No lift so a stair climb and bit of a walk through the corridors however there was an entrance from the rear car at the same level as the room if you have a lot of baggage. Comfortable room, quality linen, good shower. Free wi-fi with reasonable speed. Nice dinner in the Regency restaurant, rib-eye steak which was perfectly cooked. Breakfast was good with all you would want from a buffet or order from the menu for other items. Let down a bit by having cold plates which is a bug bear of mind. I think it is a tad expensive but it is convenient for the NEC and I guess the other hotels are no different. Lovely, friendly staff; everyone speaks to you. Well done.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for such a lovely review. I am delighted that we got so many aspects spot on. We do have a lift on one wing of bedrooms, so happy to allocate that area on a future stay if a lift is important for you. Hopefully we can welcome you back in the near future

"Congratulations to the chef"

246015, South Wales 10/04/2017

Stayed here 2 nights in April. The standard room is elegant but now dated and getting tatty. Mould along the bottom of the shower curtain, the magnifying mirror hanging on by one screw, half empty complimentary toiletries. A fridge would have been a plus. The breakfast was adequate but luke warm food on cold plates. The saving grace were the evening meals, our waitress, Sara from Portugal, was very cheerful and super efficient. The food was excellent, the 8 hr beef was heaven on a plate. Manuel, the maitre d, flaps a bit but the whole team were friendly and helpful. A bit of a cock up with one of our evening meal bookings was promptly resolved by duty manager, Lucy. Handy location for sight seeing.

"Overrated "

16corky06, Lincoln, United Kingdom 07/04/2017

My husband & I stayed at this hotel for 1 night, as we were going to a show at the Genting Arena, and I had treated him to both. The hotel looks very impressive from the front, and plenty of parking, even though I had read that parking was a challenge. Plenty of work going on inside the hotel as they are doing renovations, but, that said, everything was closed off, and dust free. The staff were very friendly and check in was easy. Our room was very nice, clean with the exception of an earring left on the floor & a large red mark at the side of the bed. We wanted an early meal, due to going to the show, so ate at the hotel. Very average food unfortunately. I couldn't see anything on the main course that I fancied, so ended up with 2 starters. My husband had a steak, and although he ordered medium it was rare. We waited over half an hour for it to arrive. Then another 5 minutes while the waitress went to look for mine! Great service offered in getting us a taxi, and a fixed rate of £11. Breakfast.....OMG this was awful. Less than half full, so not busy. Buffet style, so the usual things. I had a fried egg which looked okay, but then I couldn't cut into the yolk, it was rock hard, not from over-cooking, but from being in the warmer too long. The beans were cold, the bacon was half hard/half raw. You could choose from bread or burnt toast. Nobody came to offer tea or coffee, so we had to catch a waiter going by. Then the final straw-a big chip in the front of my cup. We both came away still hungry, not great. This hotel certainly does not deserve the 4 star rating, nor deserve to be called 'Best Western Plus' A shame really. I paid a lot of money for this treat. Would we return? NO sorry.

"Excellent Staff..."

Ian W, Colchester, United Kingdom 02/04/2017

Stayed here for just the one night. To start I would say they should sort the car parking, it seems a lot of people stay here and leave their cars as its close to the airport, this makes the rear car park absolutely rammed and difficult to find a spot. The room was very comfortable and clean so no complaints there. The receptionist, sorry cant recall her name, was excellent, very knowledgeable on the surrounding area and more even commenting on my home town and the history of it, food was ok. I did have a complaint about my main meal but the only response I got was 'ok I'll let the chef know' nothing was done to correct or even offer a small price reduction so that was a bit on the poor side. Breakfast the usual buffet style which was a bit difficult for the staff as their usual restaurant was under refurb so all were trying their best and I'm sure as the days pass it will get better. This is one of the only hotels I have stayed in where the bar is shut and locked to residents on time and that's it, every hotel I have been in, in the past, keeps the bar open for residents later than normal. If I was in the area I would probably stay here again hoping that some things had improved.

"Great when you find it!!"

John L, Glentham 31/03/2017

The hotel was very good. The parking was very challenging. The staff were very accommodating and friendly. The meal in the evening was very good value for money and quality. However the breakfast needs t be looked after better fried eggs solid scrambled eggs watery and whey on top. Not good. Would have chosen poached eggs and smoked fish. Just need to remember the hotel is not in Bickenhill but in Meriden. Took us 2 hours to find it!!!

"Excellent find "

Plymouthss, Plymouth, United Kingdom 28/11/2016

Brilliant hotel in a great location. 10 mins drive from the NEC. Staff really helpful and pleasant. We are in the bar and the food was really nice. Breakfast was excellent. Nicely laid out room with lots of space. Very good waiting staff and the choice of food on offer was faultless. Our room was very clean, comfortable bed and the best pillow I have had in any hotel I have stayed in. Couldn't fault anything. If I was bring really picky I would possibly suggest better heating in the bathroom, but would definitely not put me off staying again and recommending. Very convenient for the centre of Birmingham as well.

"BEFREPA conference"

Mike B, Norwich, United Kingdom 27/11/2016

One night stay in this excellent Hotel.very welcome staff at reception no problems booking table for 2 in the Braziere andGrill , there is also an alacarte resteraunt .Graet Room in the Princess wing. everything you wanted clean slept well, Breakfast great if not typical of hoels buffett help your self etc.The meal was also good and not over expensive. All in All good stay

"Good hotel for a short stay, staff very helpful"

yummymummyLincolnUK, Lincoln UK 26/11/2016

We were visiting the hotel as I had bought my husband tickets for the classic car show at the NEC for his 50th birthday. I booked through and paid a month before arriving at the hotel, adding my husbands name to the booking before we went in case he needed to put anything on the room tab. However when we went to book in the receptionist said that the room had not been paid for! This was extremely embarrassing as we had a queue of people behind us and spoilt my trip as I then had to try to see what had happened. The receptionist was very understanding and said not to worry and she would try to see what had happened her end. It turned out that had produced a second bill in my husbands name when I added his name on which was why it showed unpaid! I was very grateful that the receptionist had taken the time and trouble to rectify this on my behalf and sort out the problem. At least someone knows how to do their job properly ! Anyway, back to the hotel, the room was clean and tidy and comfortable but in the hallways and stairs area the carpet was threadbare and looked as if they needed replacing. Breakfast was hot, service was good and there was a good range but we were a bit disappointed that we could not have an evening meal as we were told that we needed to book the day before for this. Would use this hotel again but would book direct next time thanks for the help

"Cheery staff"

P70JS, King's Lynn, United Kingdom 24/11/2016

We chose this hotel as we were going to the Classic Car Show at the NEC. The staff were all friendly and helpful and made our stay most enjoyable. We dined in the restaurant and the food was excellent.

"Terrible food and terrible service at reception"

mills21, devon 23/11/2016

I have visited for 1 night and although the room is OK my experience with reception and the food i received can only be described as terrible. I do not feel that i would ever visit this hotel again and struggle to understand how it is rated as a 4 star hotel?

"Pleasant hotel for a weekend stay. Good location."

MABMCB, Helston, England, United Kingdom 18/11/2016

Stayed at this Best Western plus for two nights to attend an event at the NEC. Room was clean, spacious and well equipped (larger TV than most places I've stayed recently and free Wi-Fi). The lock was missing from the bathroom door, but as I had a room to myself didn't matter. Was surprised the hotel doesn't appear to have a lift as the room was upstairs and quite a distance from Reception which seemed further with luggage. Staff helpful with checking in and information. Ate in restaurant Saturday night, bit of a wait as busy (as I would expect on a Saturday), food good, portions large. Good location for touring this area as not far to NEC, Coventry, Birmingham. Nice foodie pubs nearby too.

"Great hotel, great food, lovely staff. S"

Debra S, Harrogate, United Kingdom 13/11/2016

Stayed here for one night before the NEC the next day, arrived about 5, check in was fast and efficient, the room wasn't large but clean warm and comfortable, we were booked into the restraunt at 7.30, shown straight to our table, the staff we really friendly and helpful, the menu is not large but there was something for everyone,when the food came it was delicious, really tasty. The breakfast again wasn't the widest range of choice I've seen but was hot and tasty, especially the sausages not processed uniform sausages but good meaty butcher sausages, will definately stay here again.

"Was good, just not eggcelent."

Casey M, Colchester, United Kingdom 12/11/2016

A friend and i stayed in October for 2 nights as we where attending a concert at the NEC. Room price was very cheap as this was done as a staff rate, due to being a worker for Best Western. Room seemed clean, however there was a lot of dust in the air, this set my friends allergies off and she spent both nights sneezing. It had everything that we needed for a 2 night stay. Was very large and spacious, however very outdated, the first time in a very long time that i have seen a trouser press still functional in a hotel. There was a function on the Sunday night that we stayed, and the only way that this effected us was the limited parking spaces, but no noise disturbance. The reason for the title of this review is because there was an awful eggy smell coming from the bathroom, and if you left the bathroom door open to air it out, it made the whole room smelly, but if you left the door shut the smell was then unbearable when you entered the bathroom. I completely understand that these things do happen, however this was not a smell that had appeared from the last time housekeeping would have serviced the room to when we stayed. Night staff was very friendly when we had an issue with our room key. We only had breakfast on the last morning of our stay, lots to offer, however most things where empty, but that is our fault for leaving it till 9.15am to come down for breakfast. Hotel was a close drive to everything that we needed. Would return again in the future.

"Okay but could have been better"

User 11/11/2016

I stayed here just for 1 night for a business trip in Coventry. Parking was tight when I pulled up and it was also packed, car was parked in like a sardine. Went to the front desk to check in, the hotel lobby was nice and quaint but rather dated, the reception guy was very nice but didn't know about my allowance for food and drink set by my company so had to tell him and he took my word for it, (Luckily I didn't take the mick with this) The walk to my room down the dark and gloomy halls was long and I thought at one point I was going round in circles. Room was nice enough I guess, nice size TV and bed was comfy enough, the bathroom was nice and clean and no stains anywhere that I could see. I used the ironing board and trouser presser so they were useful and worked well. Now a couple of things I was not impressed with at all, my heating didn't work no matter what I did to it, I called down the first time and was told to do this and do that and then to leave it to work, did all that still didn't work. I called down later on because I needed a bath robe and a shaving kit ( I had forgot mine) was told shaving kit is fine, no to the robe, as they were for executive rooms only, but I could buy one if I wanted....Fair enough. One thing I was very happy about was the WIFI, this was free and worked great, and seeing as I couldn't get any service (3 user) this was very handy, Ordered some room service later on and went over by a couple of pounds on my allowance as I wouldn't have been able to afford one drink otherwise, food was prompt and tasted fine. Few hours later when I was almost asleep, the phone rang and the kitchen said I needed to come and pay for the room service charge (£4) best to say I was not pleased that I was called at almost Midnight in regards to £4 and told them I would pay it in the morning when I checked out - to which I was replied with "No sir it needs to be paid now" rude and pathetic for £4. I said take it over the phone and let me get to sleep (later on I found they had taken more then £4) I also mentioned while I was on the phone that the heating was still not working and I was freezing, they said they would send someone straight up. 30 mins later still nobody so I just went to sleep cold. Woke up for breakfast freezing, and went downstairs, no signs or direction to breakfast and a massive queue to check out so I walked around until I found the breakfast hall and sat and had some breakie, food was good and lots too choose from so I'll give them that. The staff were polite and called me sir and offered Tea and Coffee so those standards were as good as expected. All in all, defiantly not a 4 star hotel maybe a 3 at best, I have stayed at other 4 star hotels which have accommodated me a bit better, I would stay here again but at a push, as I heard they get a lot of car break in's and there is a dodgy council estate next door. Plus I was worried about someone banging into my car all night. Advice to the General Manager - if one of your staff says they will do something, make sure they follow through with it. Being cold at night would annoy anyone. Perhaps some staff over the age of 18 would help also.

"Perfect for airport and parking clean and comfortable"

MarianneMou, Northampton, United Kingdom 09/11/2016

We stayed at this hotel on 21 October just one night on our way to Birmingham airport. We chose this hotel as we were able to leave our car in the secure, barriered car park for the duration of our holiday plus it was exceptionally good value overall. The hotel is very clean and comfortable, bedrooms plenty large enough with tea and coffee making facilities. I was delighted to find biscuits on the tea tray!! The hotel is not too fancy, no airs and graces but staff are very friendly throughout from reception to bars and restaurant staff. There is a grill style restaurant with a bar and a more formal dining restaurant with a bar just outside. We chose to dine more formally and were not disappointed by the well presented pleasant meal. This hotel is perfect for an over night stay for the airport, a taxi transfer was included in the price, as was our collection from the airport on our return. The journey takes around ten to fifteen minutes and drops off just outside your chosen terminal. All together a very enjoyable stay. We will use this hotel again if we need to fly from Birmingham. Would recommend it.

"OK but disappointing."

PETER W, GOSPORT 09/11/2016

Stayed here for 2 nights in order to visit NEC which is only 10 minutes away. First problem was a mix-up over our booking but the friendly reception staff resolved (but didn't explain) this. Room was very good with a large comfortable bed, good TV and clean en-suite. The hotel was very noisy until late and from early morning, mainly due to poor soundproofing. The noise was mainly doors banging, bins being moved and pipes/showers/loos. Double glazing would help but the noises from inside the hotel present a bigger problem. We will not be using this hotel again but will probably continue to use Best Western who have other hotels in this area.

"Excellent hotel, lovely staff "

User 08/11/2016

Arrived early morning for a day at the NEC. As we were not coming back until very late in the evening they arranged for rooms to be made available early. A nice touch. Much appreciated. The quality of the hotel is very high in both rooms and public areas and the breakfast quite acceptable. Would recommend staying here for the NEC as it is only a short taxi ride away.

"'Comedy of Errors!'"

wetwetwet22, Castleford, United Kingdom 07/11/2016

On arrival Thurs evening) they had no record of our booking despite the fact that we had booked in June for this November stay.......good job we had printed confirmation! However Kay , the reception Manager dealt professionally and quickly with the problem and rectified this for us. The room was clean, well lit and with a comfy bed. The section of the hotel we were in had lift access and was quiet. We ate in the Houston bar on the Thursday night where the staff were helpful and the service good. The food was excellent. Breakfast on the Friday morning was in the main dining room, the staff were attentive and pleasant and the food was once again of a good standard with plenty of choice.... both continental and cooked choices (sausages lovely). At this stage we would give the hotel five stars and have to be very picky to find fault..............HOWEVER At 11.0pm approx on the Thursday night the fire alarm went off...intermittently several continuous tone and after much deliberation by us and several guests we evacuated the building to the car park. There was no direction from the hotel staff, no instruction, no marshaling and basically it was free for all! Eventually we were told when we could return and only the people on the floors affected by smoke were given tea and coffee even though we had all been stood outside in the cold. Very poor organisation by staff...they need some fire training and the alarm attending to. Friday morning breakfast was the complete opposite to Thursday in terms of staff service and attention to detail. The table we were given had not been laid properly. tea and coffee had to be asked for as were teaspoons, butter and plates, The dirty plates were not removed from the table and the staff gave the impression the whole job was just a chore to them. The service of the room on the Friday was OK apart from one of the clean bath towels (unused) being removed and not replaced , hence we were left for no reason with only one bath towel! Reception brought us another but it took a good half hour...good job we realised before getting in the shower!! Friday evening we ate in the Houston bar again having made the reservation the night before when we were in....but guess what...they had once again no record of the reservation! and even though it was the same shift leader and he had taken the booking, the service was appalling. Our food took over 30 mins to arrive and the staff were complacent in their manner. Overall the hotel in nice, clean and well situated but we feel that some staff need a lot in the way of training in customer service, as they are letting the hotel down, and more attention should be paid to the small things that matter.Other staff members on the other hand are a credit to the hotel. Depending on the price/deal that could be arranged would reflect on whether we stayed here again. Our star rating falls to a four as we were very disappointed with the issues we experienced and the 'errors' we encountered, and hope that our comments are taken on board by management.

"Lovely hotel for a wedding"

deborah t, Darlington, United Kingdom 06/11/2016

My partner and I stayed overnight for his sons wedding everything was wonderful but for goodness sake employ some different bar staff. The two boys had definitely not taken their happy pills. The rest of the hotel staff however were great.


Mandy C, Halesowen, United Kingdom 05/11/2016

Very nice hotel lovely room but have to say we had to be up for 5am and courtyard outside our window music playing till midnight and group of people out there a making a lot of noise and it's now 12.47am will complain before we leave not happy at all.

"Pleasant staff, spacious room, less than average food"

Julie R, Sheffield, England, United Kingdom 04/11/2016

The title sums it up. We had a two night stay ( stay play with Warwick Castle). The staff at the hotel were very welcoming and always polite. Excellent customer service. The room was lovely and spacious with everything you would expect from a hotel room- big beds, clean sheets, enough pillows ( bit too warm if you are not used to sleeping with the heating on). The en suite was a decent size but the shower needed a thorough scrub- if you can wipe the shower scum from the grout with your own finger, then it demonstrates that that the shower only gets a quick rinse between client changes. We ordered room service one night and were very underwhelmed by the quality. Breakfast was what you would expect from any average b+b (apart from the sausages which were lovely) some of the fruit was from tins, the selection wasn't anything different- cereal, fry up, pastries, toast etc. Nice but average. I won't rush to stay there again.

"Overnight Stay"

Julie B, Iver Heath, United Kingdom 04/11/2016

Hubby and I stayed her for one night whilst attending the Genting Arena in Birmingham. The staff were extremely helpful and friendly and arranged a taxi for us immediately on request. The room was spotlessly clean, extremely comfortable and quiet and the breakfast the following morning was to die for!! We arrived at breakfast 20 mins before the close of service and there was still lots of food of very good quality. Would definitely stay here again.

"Nice hotel"

Mazbury, Exeter 02/11/2016

We stayed here for one night for a family trip. We were visiting Warwick castle but it was a bit of a trek, would stay nearer next time. Reception staff very friendly and very clean and tidy hotel. Rooms well equipped apart from a terrible hairdryer (definitely take your own) Nice large tv and wifi and iron etc. The bathroom we had was tired looking which was a shame as the rest of the room was nice. (Lamp didn't work though) Was a good hotel for the price. Car parking fine. Not many otherfacilities but that is reflected in the cost. Would recommend if you were looking for somewhere in that area.

"3 days of excelent service and food"

Bigyellowbonkbag, Sussex by the Sea 01/11/2016

Room quite excellent, big TV, nice marble bathroom, very good food even a CURRY FROM THE BAR WAS VERY VERY GOOD. Lots of parking spaces. Staff service without any problems and extremely co-operative in every way.

"Nice hotel but a little warm!"

neilmw1, Manchester, United Kingdom 01/11/2016

I stayed in this hotel in July 2016 on business. The hotel is about a mile from the "centre of England" monument in a nice village setting. I am unsure as to whether the hotel has been extended or if the current configuration is as built but it is quite a large building with several wings. The check in area is quite small but I was seen to fairly quickly and given good instructions on how to get to the room which was some distance away. The common areas were all clean and to a high standard although it did feel a bit jumbled up in places as you had to walk through the bar and dining area to get to the wing of the hotel where my room was. The room itself was very comfortable and quite spacious with all the usual amenities including a fairly good sized television and mirror. My view was quite limited as it was on a side of the building blocked by a row of trees and a path but it was very quiet which is always a plus point for me. The only real downside to this room was the lack of any air conditioning. There was a fan in the room but as with all of these things, it was incredibly loud which made sleeping quite difficult. The window opened but when it's already really hot outside it doesn't make much of a difference. The bathroom was of a good standard, no evidence of mould or poor cleaning and definitely useable without any complaints. I had room service which was acceptable, the waiting time was approx. 15 minutes and I can't fault the food but presume the restaurant would've been a better option if I had the time to spend in there. Would I stay here again? I probably would as it's very good access to Birmingham Business Park which is where I needed to be the following morning (approximately 10 minutes drive). The air conditioning issue in the summer is a concern though so I would probably check elsewhere first if visiting in Summer again.

"Superb Park & Ride"

Allan r, Leeds, United Kingdom 01/11/2016

Easy access to Birmingham Airport, this is a brilliant hotel with excellent food.They regularly seem to do special rates for park & ride and provide an outstanding service. Room was large and comfortable, all staff were pleasant and polite and the breakfast was superb. Whilst we have only used this hotel as a p & r facility I feel sure the Manor would be a splendid base for touring the area.

"First night of honeymoon spoiled"

looney41, Doncaster 31/10/2016

We stayed here the day after our wedding and booked 1 night with parking whilst we were abroad for the week. We can't fault the taxi service to Birmingham airport as they were fab. They dropped us off with no problems and were at the airport on our return within 5 minutes of our call. The hotel however left a lot to be desired. Unbeknown to us at the time, our friends had called several weeks before our wedding and paid to upgrade our room to the bridal suite along with prosecco, a card and chocolates to be there for us on arrival. When we originally booked, the hotel offered us an upgrade with it being our honeymoon so we were pleasantly surprised to find a four poster bed in our room and assumed this was the hotels upgrade free of charge. (A nice room but definately not a bridal suite??) There was nothing else in our room when we arrived at 3pm, which was already an hour after the usual check in time of 2pm. About 4 ish a hotel employee delivered a bottle of prosecco with 5 small chocolates on a plate and when I asked where they were from, he replied that they were compliments of the hotel!! We then went out for a meal and apparently while we were out, our friends had spoken to my mum who had confirmed that we had checked in but that we believed the gift we had received was from the hotel. After much complaining and running around on my friends behalf that night the hotel apparently apologised and delivered a fruit tray to us around 8pm along with a box of lindt chocolates and finally a card with exactly who the surprise was from! All of the above spoilt what should have been a lovely collective gesture from our 6 friends and a lovely surprise for us on our arrival to the start of our honeymoon. The hotel told my friend that the reason it wasn't ready on our arrival was because we checked in early??? We checked In just after 3 ... Over an hour after check in so that was a blatant lie?? The fact that they had 2 weddings there that day was clearly the reason that our gift had been forgotten but instead of saying that and putting the issues right, it was all just blundered and tried to be covered up. I'm guessing these weddings also had the bridal suite so did we even get the room my friends had paid for?? I'm not sure after the palaver above :( Our 'bridal suite' had a broken floor lamp and a telephone that was constantly engaged so our evening was interrupted further to try and fix those but the hotel ended up giving me a separate room card so that I could use a different bedroom to make a phone call. The friend who had spent her evwning trying to rectify for us eventually saw the funny side and now calls it fawlty towers but I'm left feeling upset and angry on their behalf. As we had an early flight, we were checking out at 3:30AM so unfortunately most of the prosecco and the fruit tray were wasted. All in all, a waste of money unfortunately for my lovely friends who were eventually offered a partial refund (but didn't want it due to the gift element) and a waste of a lovely surprise due to way it was carried out, when the hotel finally got it right. The duty manager that night apparently said that if we had booked direct with the hotel then they would have refunded the cost of our stay for the problems but as we had booked online with a 3rd party then they couldn't do anything?!. I'm pretty sure they could have offered something better by way of an apology to us and they definitely should have refunded our friends. I know it wasn't a small sum of money so what they originally got for their money was absolutely pitiful. Unfortunately this looks a lovely hotel from the outside but currently I wouldn't be tempted to return or recommend the hotel in future. I'm pretty sure our 6 friends who put in their money for our surprise gift wouldn't recommend them either!!

"Train fest..."

GibBob, Ipswich, United Kingdom 31/10/2016

From the welcome until departure the service was really good. We were there as a group booking, no doubt at a very keen price, but I certainly felt as if I was important to the hotels business and received impeccable service. There was plenty of choice for breakfast and the end of convention dinner was very good - no corners cut! I shall certainly use this hotel again when I am in the Birmingham area. Special mention of the ladies on reception at the weekend - they are a credit to the business.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for your review. We do enjoy hosting a convention, and were a little intrigued about yours, you might even have some converts! I am delighted that our team looked after you all so well. Hopefully we can welcome you all back again soon

"At £112.50 for the night it was not particularly good value."

SCBD, St. Albans, United Kingdom 31/10/2016

Our stay at this hotel was rather marred by the fact that a model train conference was on and our room was placed doors away from rooms in use for meetings. Battling through corridors full of chattering delegates to get to your room is not acceptable (especially if you are not involved). Otherwise, reception was efficient and the room was clean. Breakfast is nothing to write home about! At £112.50 for the night it was not particularly good value.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for your review and feedback. I am pleased that you found the room to be comfortable and clean, though disappointed that other guests in the hotel caused you to not enjoy your stay with us.

"Very Good"

Woodyomb, Telford, England, United Kingdom 30/10/2016

Stayed for a business dinner and award evening. Room was ready at 2pm and reception service was 100% professional, courteous and informative. The evening dinner was stunning and the table service well managed, timely and orderly. The room was well equipped if a little tired and is the only negative in my review though that is a little churlish of me. Breakfast was self serve and beautifully cooked yet again. The sausage in particular was awesome, the toast burnt or unto attend. I would certainly stay again and my negative comments are there only because in almost every way it scores 10/10!

"Wedding Anniversry"

Sarah M, Solihull, United Kingdom 29/10/2016

My husband booked a surprise night away for our 44th wedding anniversary where we actually had our wedding reception all those years ago. We were not disappointed it was as good as 44 years ago, room very comfortable and spacious as was the bathroom. He had booked a table in The Regency but on arrival we found that there was a private party in there, so we were booked into The Houston bar and lounge we also were given a complimentary glass of Prosecco. Food and service were very good, so was the breakfast which is a buffet, my only complaint would be that a pot of tea would have been nicer than a waiter walking round and topping people up.

"Perfect place to stay before flying from Birmingham airport"

IanGriffiths999, Somerset UK 27/10/2016

We stayed here for one night before an early morning flight from Birmingham airport. It was a good experience, everything was good, the car parking, the friendly receptionist, the jug of fresh milk that was brought to our room within five minutes of my call to reception. The arrangements for the taxi to the airport (cost included in our stay). The room itself was very good. and we slept well before our 3.15am alarm call, which unusually wasn't made by a machine but by the night porter who was friendly and informative as we checked out and got into the taxi. We will certainly stay here again if flying from Birmingham airport.

"A great alternative to staying in the NEC or Solihull areas"

MDS24, Royal Tunbridge Wells, United Kingdom 25/10/2016

The hotel is easy to find and very accessible from Junc 6 of the M42. The NEC area is expensive for hotels and generally very busy, therefore this hotel offers a good quality and cost effective alternative. Car parking is available on site (a little tight) or on the quiet'ish road outside. Friendly and helpful staff throughout the hotel. Comfortable, well appointed rooms, with very large televisions. Good wifi, but no mobile signal. Breakfast was very good. We did not have dinner in the hotel, but chose to stroll 10 mins up the road to the Meriden Spice restaurant. Quite quirky being located on the first floor of the Queens Head pub; good food, although slow service.

"Great start to Honeymoon!!! "

Nicola K, Chesterfield, United Kingdom 23/10/2016

We stayed here overnight before flying on our honeymoon .....We did an inclusive parking, bed, breakfast and 3 course evening meal in the restaurant. The room was suitable and warm and the bathroom very adequate....The meal was lovely and filled a hole....The receptionist was very helpful and friendly and we were taxied to and from the airport with no hassle or stress....would stay here again if flying from Birmingham....We noticed if you didn't want to eat in hotel...There was a fish & chip shop down the road and a well stocked shop with sandwiches etc....It was worth the money, and our room was lovely and quiet with a very comfy bed...and I'm fussy lol!!! Thank you.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you so much for such a lovely review. I am delighted that we set your honeymoon off to a great start! We look forward to you coming to stay again soon.

"NEC stop over"

holidayaddict5862, hampshire 23/10/2016

Lovely hotel fabulous for weddings. I can just see brides walking down the sweeping circular staircase with the huge crystal chandelier. Staff very helpful and polite, food choices quite good and cooked to perfection. Rooms are a very generous size, tall ceilings that help with spacious feel. Two windows with lively thick curtains to block out the light that actually fitted too. We had double room with large flat screen tv not piddly at all. Bathroom was huge and powerful shower but didn't keep the floor dry. Plenty of coffee/tea and even biscuits. Didn't try the breakfast as we were rushing to get to NEC for grand designs show. I would definitely say stay here.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Dear Holiday Addict, thank you so much for such a lovely review. I am delighted that you enjoyed your stay at the weekend and hope that we can welcome you back in the future.

"Did not want us to use restaurant"

Micheal W, Sussex, United Kingdom 20/10/2016

I booked a 2 night stay for me and my wife using an offer of 2nights with 2x breakfast and dinner first night inclusive. When we arrived at reception, we studied the menus for the restaurant and lounge bar and selected the restaurant. Receptionist insisted it would be very busy and struggled to book us a table. We asked for 7.30 table but nothing available until after 8.30. We were advised to use lounge bar. We accepted 8.30 and were then offered 7.00 table to avoid crowd. When we arrived there was a table with three people, empty apart from them. Around 7.30 a group of nine arrived. That was it. There were no other customers and we left around 8.30. Left us feeling they did not want us to take the inclusive dinner in the restaurant. Glad we insisted on going there. The second night we went to the lounge bar. Took an hour to serve soup. Shower was over bath and difficult to control temperature. Apart from that, hotel was ideally situated for our visit to the NEC which was about a 10 minute drive.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Dear Micheal, thank you for your review. I have responded to your email directly, but would confirm that the team were trying to manage the diary around a very large party due to dine at 8.30pm, who in the end arrived a little before 10pm. I have used your feedback however to ensure that guests are fully informed at both check in, and any reasons for guiding a choice of dining options. I have asked our maintenance team to investigate the issue with your shower as we have not been aware of this before.

"Good hotel away from expensive NEC area"

geekie_gal, Surrey 19/10/2016

We chose this hotel for an event at the NEC because the hotels near the venue were ridiculously high priced. This was a reasonably priced hotel and I did picture just a bed for the night. This is a lovely hotel with great staff. It's close enough to the NEC to use taxis. The hotel was busy with weddings during our entire stay and we didn't notice as the design of the hotel keeps noise away at night time from the sleeping areas. Breakfast on our first day was more miss than hit, as the staff seemed to be unable to keep on top of restocking the basic food items. It wasn't overly busy, but on the second morning breakfast ran smoothly. Considering the prices of the hotels near the NEC, I'd highly recommend this as a fantastic alternative, even using taxis every day made this a cheaper stay. I'd definitely stay here again.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for such a constructive and fair review. I am delighted that we ticked so many of your boxes and that we provided a comfortable base for your NEC visit. I hope that we have the opportunity to welcome you back in the future.

"Good location for NEC"

User 18/10/2016

We stayed here last week while visiting the NEC for the caravan show. Lovely hotel in a quiet setting. It was easy to get to and from the NEC about a 10 minute drive. The room was very nice, clean and a large bed. Just be careful in the bathroom though the tiles on the floor were very slippery even when dry and with or without shoes on. We enjoyed a lovely buffet breakfast in the morning which consisted of full English and continental. We decided to travel to Coventry in the evening to eat out which again was an easy drive 15-20 minutes. Although we enjoyed a couple of drinks in the bar on our return and those in the bar that were eating the food smelled and looked appetising. For anyone that fancies a walk through the village there are a couple of pubs within easy walking distance from the hotel. The village also had a coop, spar, pharmacy and chip shop. The staff were all helpful, pleasant and friendly and we would not hesitate to stay again if visiting the NEC.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you Vicki for your 5 star review, the team will be thrilled. I am delighted that so many aspects of your stay were positive and hope that we can welcome you back again next year!

"Acceptable one night stay"

User 16/10/2016

Chose this hotel due to price and location close to Genting/Nec . Check in was swift- beautiful looking building & free car parking were the highlights! Taxi arranged for us by hotel to Genting arena at 4.30pm cost £12 our return journey from Genting to our hotel... After 11pm came to £7.50- :-/ bar closed at 11.15pm however we were told if we sat in lobby/ reception someone would come take a drink order... Reception assured us 15 mins later someone would be along soon- then Some 25 minutes later we noticed someone at the bar serving :-/ then breakfast... No juice, then ran out of sausages hash browns and beans, once those were replenished no plates- then no bacon- went to make toast while waiting for plates and bacon... No bread never had to eat breakfast in stages before. Our visit was laughable- no major complaints just these little instances made me giggle staff were courteous and friendly trying there best to keep things going! Room was clean and tidy bed was gorgeous and so comfy! Would stay again :)

"Not suitable for park and fly"

User 15/10/2016

We booked a park and fly room both outward journey and on return. The hotel where the rooms are have no lift so dragging a 20kg case up 2 flights of stairs isn't ideal. Staff very nice. Hotel rooms very tired and dated. Suprised it's a four star and not three.

"Not just me that was tired - so is the hotel!"

hmv157, Cambridge, United Kingdom 12/10/2016

My room was fine apart from poor water pressure in the shower - worse than at home which was a disappointment! My friends all had odd little things that weren't right, no shower gel, towel rail not heated, key didn't work. Nothing drastic, but little niggles. The food was good, well presented and service efficient, and breakfast excellent. Unfortunately the whole hotel just left us feeling as though it needed a little TLC - and new carpets!

"Overnight stay for family visit"

Kevin O, Bath, United Kingdom 12/10/2016

Reception was good despite awkward customer immediately in front. Room was large, clean and tidy. Bed very comfortable and air conditioning/heating good. Only disappointment was breakfast the next day which at £ 13.95 should have been a lot better than it was despite it being cooked to order instead of the expected buffet style. Items ordered / not ordered were or were not on the plate, tea had a peculiar taste (certainly not Breakfast Tea) so that part not up to standard. However overall a satisfactory stay

"Park and fly"

Lorraine765, Midlands 10/10/2016

Well organised, easy parking, staff great. Room lovely and meal at Houston's really good. Taxi driver was so rude, didn't speak, snatched prepaid ticket from us and drove like a mad man. Horrible journey to airport.

"Gem in middle of England!"

RatbagTorquay, Torquay 10/10/2016

Booked for Park n Stay. Great location, took a walk once there and found two very nice local gastro pubs and had a drink but decided to eat at the Meriden. Very nice meal at a reasonable price, so easy to go upstairs to bed afterwards. The room was spacious and the bathroom had everything you'd need. The other great thing about this Park & Ride is that you park your own car in their spacious car park and it stays there until you return. The cab to airport and back was included in price and extremely professional and timely. Overall would definitely use this hotel again when flying from Birmingham.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for such a lovely review. I am delighted that we ticked all the boxes. Hopefully we can welcome you back for another stay very soon

"I was embarrassed. "

cwendyn, Norwich 09/10/2016

I'm disappointed by my review. Room was OK, food in Houstons pretty good. When I came to leave Houstons I was informed I couldn't put it on my bill and would have to pay. I only had my key with me as I had assumed I could charge extras to my room. I was mortified as other people in the restaurant were listening. Went to reception and receptionist put it on bill. Got back to my room and the restaurant rang room to say I hadn't paid. They should have checked at reception rather than calling me. Whole episode was embarrassing and left me feeling like a thief. Not sure I'll be back.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for your review, I am so sorry that we didn't discuss this with you on arrival as normal which would have avoided any unpleasantness. Sadly we do have to take a pre authorisation on arrival, however I will share your feedback with the team so that they understand how this impacted on your stay. I do hope that we can persuade you to stay with us on another occasion and show you our normal levels of customer care.

"Park and fly"

User 07/10/2016

We have stayed in this hotel several times and use the facility of park and fly which is very convenient and good value for money. Unfortunately this particular visit we went to check in and our room wasn't ready. The reception staff were very pleasant about it but we had to wait hours. Eventually the ' problem' with our room couldn't be fixed so they upgraded us it did not look any different from any other room and it was upstairs and a long way from the exit but it was a nice gesture. The taxi service to the airport was really good the driver was polite and friendly HOWEVER on the return journey when one has just been on a flight lately there always seems to be a hiccup. The procedure is phone the number on the voucher and a cab will be there asap this has not been the case on the last two occasions. The driver said he would be there in five minutes he was much longer was not helpful and even asked us for change for the machine all we had was euros. It isn't the fault of the Hotel of course but they may like to look at which taxi company they are using.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you Steven, we will of course share your feedback with our nominated transfer company, who I know will share your concerns. I do hope that this won't put you off staying with us again.


AlisonD1905, Strathaven, United Kingdom 01/10/2016

We should have booked this hotel in the first place. After our rather unfortunate experience at the Brittania, Peter took us in and welcomed us. We were treated with respect & given a room at the last minute - 2am........ most Hotels would have refused at this hour. Superb place & highly recommended.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you so much for your lovely review. I am pleased that we could provide a comfy refuge for you. Hopefully we can welcome you back again very soon

"Great start to a holiday"

paulthered2016, Lincoln, United Kingdom 30/09/2016

The hotel is perfectly placed for us on the right side of Birmingham and also quite close (but not to close) to the airport. There is ample parking to the rear of the hotel, where the car is left for the duration of the holiday and no shuttle bus to struggle on with your luggage. Transfers are by taxi included in the price. We had a comfortable quiet night followed by a super breakfast. Most importantly the staff were all friendly, helpful and professional.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you so much for a lovely and positive review. The team will be thrilled as they really enjoy getting all the details spot on! Hopefully you will be coming this way again soon!

"Lovely hotel"

ellentee2000, Peterborough, United Kingdom 29/09/2016

Hotel staff very helpful and friendly, restaurant food good quality. Room spacious and beds comfy, we stayed for 1 night with 7 night holiday parking good price which includes taxi to and from airport. We stayed on a Sat night it was very noisy after Midnight with lots of banging doors. I think a midweek break would be much better.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thanks for a positive review. I am sorry that you had any noise issues, I have reviewed your room allocation and we have tweaked the door closers to try and rectify that issue. Hopefully it won't put you off a return visit.

"Well placed and professionally run"

PB067, Leeds, United Kingdom 28/09/2016

Not much to say. Got a great deal on secret escapes so only paid £69 per night for large double and 2 breakfasts. This review reflects this price. Hotel pluses - Well located/large/clean/ample car parking/large well fitted rooms/comfortable bed/well presented breakfast room and restaurant/pleasant reception. Negatives - no Spa-pool/limited grounds/no lifts/rambling layout (it took a while to acclimatise). Also, My room was made up but tea/coffee/biscuits not replenished. Incidental I know, but to me this shows 'lack of care' and has moved this review from a 4 to a 3 star. And also the room key failing?!. Why are we using these electronic 'jokes' that continually fail when an actual key works every time. One man had to return twice to reception with a key card that had failed, and I only sat there once for 5 minutes in my whole stay. How many are actually failing? It makes you wonder doesn't it. The little things really do matter I am afraid. And 'No' I did not contact reception because that should never have to happen for what should be a matter of routine. Almost there but not quite.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for taking the time your stay. I am sorry that we didn't get it quite right. We have had a few new team members join our housekeeping team, and have used your feedback to ensure that they are aware of the impact of these smaller details.

"Excellent Food, Staff and Service"

User 28/09/2016

The company i work for has used a great many hotels over the years for our annual conference. The service of this hotel far our reached any other that we have stayed at. Location. Great location 10 mins from Airport and National motorcycle Center (this is where we hold our conference) Hotel Staff: Exceptionally friendly, speaking to our guests, opening doors in the hallway. Reception was easy all our guests had to do was sign and pick up key at reception which was waiting for them. Food: The food was very good, we had three course pre order menu for about 85 a night, we were in the hotel for three nights, each night the food was served hot and fast, about an 1.30 tops for all three courses to be served. The waiting staff were exceptional, loved the personalized menu cards. The buffet breakfast is great, you could also order off a menu and there was marmite bonus. Bar staff served fast and there were plenty of them. The Rooms were clean and tidy, some could do with a bit of updating. Behind the scenes, the events planing team are easy to deal with and very professional, accommodating our requests. Communication through out the departments is exceptional they actually communicate. This is where a lot of hotels fail and details get missed. The only minor things i could say is the mobile phone signal is non existent (bad or good thing). For me this was a little difficult as i organised the event, however they were more than accommodating in letting me use there phone. The land line phones didn't work in some of the rooms. There were minor issues like every event, but they hotel dealt with them in prompt and efficient manor. We have already booked this hotel for next year.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you so much, it was a pleasure to host your event, and I am delighted that we added to the success of your event this year. We are looking forward to welcoming you all back in 2017 and building on this success!

"Nice hotel, ideal location withing 10 mins drive of NEC."

DAllen365, Cambridge, United Kingdom 28/09/2016

Check-in - We checked in around 8pm so evening shift had started around this time. The staff was friendly and polite. Staff - Although we had very limited interaction with the staff other then when we went down for breakfast they were polite and efficient. Room - The room was an average twin bedroom, spacious with a desk and couple of armchairs. The room has a large cupboard with hangers and then 3 sets of draws and a cabinet where there was a small kettle. The bathroom has a large bath with combined shower (Water pressure was a little low so shower wasn't that great). WIFI - The hotel has a dedicated WIFI service that is free to use, when checking in they provide you with the required password to use the service. Location - The hotel is ideally located being no more then a 10 min drive from the NEC and the M42. The hotel is also near to a local shop and has some nice walks around the local area. Overall - The stay was very pleasant, clean and would happily use this hotel again.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for such a lovely and balanced review. I am delighted that your stay was comfortable and that we can look forward to welcoming you back in the future.

"One nights stay including car parking for 14 days and transport to Birmingham Airport and return."

User 27/09/2016

The room and evening meal were excellent.I was extremely impressed with the size of the rooms and the quality of the food. The staff were so helpful even when we left at a very early hour of the morning to catch a flight. The transport to and from the was first class and on the return to the hotel, after a phone call it, arrived five minutes later. Without a doubt the next time I fly out of Birmingham I will use this hotel. To my wife and I it was fantastic value for money

"Great hotel and location"

john s, Plymouth, United Kingdom 26/09/2016

Very tidy, smart hotel for work. Great location to M42 in under 5 minutes. Room very nice, plenty of parking and nice ambience. We had a group dinner which was good quality. Service very good too. Would use again.

"Fantastic, Friendly Staff"

Tsereve, Taunton, United Kingdom 25/09/2016

We stayed here for one night and were extremely impressed. The hotel was clean and efficiently run but what impressed us most was the friendly staff. They have obviously been well trained, but even more importantly someone has done an excellent job on recruiting a great team. You can't teach 'personality' and every member of staff had their own individual friendly, genuine, approach and you were made to feel like an important person, not just another guest. I can't single out any one member of staff as they all deserve praise from the evening and morning receptionist, the staff in Houstson's Bar and the staff serving breakfast. The morning cleaner also gave us a cheery 'good morning' as we went by. The bedroom and bathroom was exceptionally clean and very comfortable and all of the public rooms were very well maintained. We ate in Houston's bar in the evening and the lasagne was one of the best I have ever tasted. The buffet breakfast was also excellent and everything looked fresh and appetising. The hotel is located in a small, pretty village which is only 5 minutes away from the NEC so it's a perfect place to stay if you're visiting events at the NEC. That said you wouldn't need an excuse to stay there and it's great value - their Christmas offer is very tempting!

"Excellent stay & park"

malcolm b, doncaster 22/09/2016

We stayed at the Manor for one night (6th Sept) but but left the car there while we went on holiday for ten nights flying from Birmingham airport. We found the hotel to be very plesent, from a very nice member of staff who checked us in & made us feel very welcome. My only gripe was that we felt like a bit of lunch so ordered two cheese/pickle sandwiches with fries, when this came we thought they had used a full jar of pickle & a sprinkling of grated cheese on both, not very nice at all. This made me a tad wary for breakfast the next morning but no need to have worried as breakfast was excellent so made up for the poor sarnies. Room was fine, nice & clean & a lovely large tv in the room so spot on there. The taxi transfers were included in the price & these were fine, so I would recommend the hotel & would not hesitate in staying again.

"Mixed thoughts."

ECHO274, Sheffield, United Kingdom 20/09/2016

Stayed here about 4-5 times total during may. It was for work and luckily work paid for the hotels. This is an overall review of all the nights I stayed. The interior of the hotel was top notch, very friendly staff and a good looking hotel as well. The food was very good here in my opinion and I had the best food here in over 5 different hotels in Coventry. The steak and fish and chips were very good. The desserts were fantastic. The rooms were large with a very good look about them. Those were the plus points. Now what I didn't like... In one part of the hotel about rooms around 400, well you can't get a mobile signal at all. Also one of the rooms I stayed in I could not sleep one night due to loud noises coming from the ventilator. The noise kept coming on every 7 mins or so and very loud, seriously I could not sleep plus that night I already had a bad headache and hearing that noise was the last thing I wanted to hear! I phoned the reception and she didn't know what it could be at first but said "it should stop soon but if not ring me back and we will have to put you in another room". Another 40 mins and still could hear it, it was very loud and sounding something like loud drilling, it was even louder from the bathroom. Apparently the sound was coming from underneath my room. I phoned up again and this time she said "we can't put you in another room, we are fully booked!". I went downstairs to reception anyway to tell the woman in more detail and was angry that no other rooms were available. I had to put some tissue in my ears to camouflage the sound, still could hear it but not as bad. If this happened just on one night then I would give the hotel 1/5 as a rating, however because of the decent rooms in general, food and a decent looking hotel I have given it an overall 3/5 but if there was a better phone signal and no loud noises then maybe a 5/5 rating.

"Excellent stay"

poohbea1, Wales UK 19/09/2016

Arrived for a one night stay as we were visiting friends. A few parties and a wedding reception were also being accommodated but the hotel easily catered for everyone. Our room was very clean as well as our bathroom. No noise was heard from guests returning to their rooms after their celebrations. We enjoyed a lovely evening meal which was cooked to perfection. Our breakfast was excellent with plenty of choices available. We would certainly stay here again when we are next in the area.

"Great hidden gem with best in class service"

James M, London, United Kingdom 17/09/2016

I was in need of a hotel to stay for a friends wedding and from check in to check out the service was exceptional. The rooms are large and they let me check in early so I could get ready, the car park has ample room and the location means it's super easy to get to Hampton, Birmingham and the motorway. I couldn't recommend this place enough-such a bargain price for such a lovely stay. Thank you!

"Fun hotel where the staff still know how to have fun"

User 14/09/2016

With my work I stay in many hotels across the UK ... Usually they are part of a chain and come with perfectly polite but somewhat programmed staff - especially around the NEC. It was a pleasant surprise to stay at the Best Western in Meriden (4 miles from NEC) and to be greeted by staff whom had individual personalities whilst maintaining a good level of professionalism. The hotel is nice throughout - clean with decent sized bedroom. The staff in the bar were always welcoming; Serrina and Jack were super friendly ... and very hardworking (in fact always seemed to be working). The breakfast also deserves a mention as this was really nice and consistent - we stayed 3 nights and every morning it was to a great standard. I apologise for giving one of the waitresses a near heart attack by dropping a mushroom on the floor ... The poor girl must have thought it was a mouse running towards her feet as she physically screamed! In Meriden - with its somewhat village feel are a couple of great pubs for eating out: the Strawberry Bank and the Bulls Head ( a great Sunday roast in the later). They're both a 5 minute walk from the hotel. Only grumbles about the hotel - the plug in my bath was useless, only has one job to do and failed miserably. Also, the juice dispensers at breakfast always seemed to be near empty. No one likes the dregs so if you don't want to fill them at the end of the shift please just use smaller jugs and keep the filled. All in all a great stay and I will definitely stay again next time I'm visiting the NEC.

"Poor place to stay"

User 12/09/2016

The room, albeit large was very dirty, with crumbs, hair and all sorts of stuff lingering under furniture, under the put up bed and on the carpet. Not a nice experience. The food was awful. This was probably the worst steak I have ever had. When I complained at the end of the meal, I was accused of eating most of it already, to which was not true. It could be a cracking place, but my trip was topped off with some elderly, irate gentleman losing his temper at the receptionist as he had been to the loo and no loo roll was in any of the toilets (or any in the disabled), and hence he has unable to complete his toilet routine.

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you for your review, though I am of course very disappointed that you didn't enjoy your stay, bedroom or food. I have reviewed the duty report and can't see any record of the issues you raised with your dinner, though I can see that one toilet had run out of paper supplies during the evening. I do wish that we had had the opportunity to rectify any issues on the day for you with regard to the room, as we have an evening housekeeper to cover even later arrivals and any issues.

"Lovely stay"

stevehastings2015, Hastings, United Kingdom 11/09/2016

We stayed 2 nights and had a lovely stay. The staff were polite and welcoming and gave us a nice quiet room as there was a large wedding party on. Breakfast was fabulous and the staff attentive. Definitely return. Well done to the whole team, from the managers to the housekeepers. Keep it up. Thank you

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Dear Steve, thanks so much for your lovely review. The team will be thrilled with your feedback. I do hope that we will have the chance to welcome you back in the near future.

"great wedding"

shirlstu2016, Coventry, United Kingdom 07/09/2016

Had our wedding here 3 June 2016. Lucy was fantastic as were the staff but dallas made our wedding day. Every detail he took care of could not have had a better day and night. Our guests were very impressed with the food. Shirley and stuart

Lucy T, General Manager at BEST WESTERN PLUS Birmingham NEC Meriden Manor Hotel, responded to this review
Thank you Shirley and Stuart, thank you for such a lovely review, it was a pleasure to work with you both on your special day.

"Felt Cheated"

jill501, Settle, United Kingdom 06/09/2016

Booked a Sunday night here when attending the Autumn Fair at the NEC. Chose it because it wasn't right in the NEC complex so was a little cheaper but rated at 4 star with 2 rosette restaurant. Booked initially in what was described as a standard double room - Standard Double Bedroom with plasma television, freeview channels & hospitality tray. Complimentary WiFI and car parking included for the duration of your stay. When checked booking the night before to print off confirmation realised it said for 1 person not 2. Went onto the online booking management system to amend for 2 people and was offered only an executive bedroom for a couple of pounds less so booked this room which was described as - Executive Bedroom Traditionally styled bedroom with double bed and lounge area, 42" plasma television, upgraded toiletries, bathrobes, slippers, mineral water, freeview channels, newspaper, free WiFi and free parking. I was quite happy that we were now getting a bigger room and TV, bathrobes, slippers, mineral water and newspaper and assumed this was offered as it was last minute amendment. Fortunately we left the NEC about half an hour before it closed on the Sunday so were only third in the queue for checkin as there was only one member of staff on the desk. When I gave my name the receptionist produced a pre-printed card for 1 person in a standard double room at the higher price so I showed my amendment confirmation and the receptionist changed 1 person to 2. I explained that we were now expecting an executive room rather than standard double and was told that all the rooms were executive and ours definitely was, so I then pointed out that the cost was now different so the receptionist agreed to charge me the lower amount and explained that the card was printed before the amendments and that a new card hadn't been printed but the details had been amended on the system. We went to the room - dark, dated with a view of roof tops, two chairs fitted in under the windows but hardly a lounge area, dirty, ripped net curtains, flimsy upv windows and stained cushion, a large TV but too large for the room, you couldn't really sit far enough away for comfortable viewing; bathroom clean with nice tiles but with one of those grubby shower curtains rather than a screen; bathrobes but one had obviously been worn by a previous guest as the collar was covered in dark orangey make-up and what looked like either a small rust or blood stain, no slippers, no mineral water, toiletries but we had no idea if they were upgraded or not and it was at this point that we realised we hadn't been asked what newspaper we wanted in the morning. At 6.30pm we went down to look at the restaurants to book an evening meal but didn't mention any of these issues at reception as guests were queueing the whole length of the lounge area while the solitary receptionist tried to cope with demand. We called at the bar for the mineral water, the bar tender said we would have to pay but allowed us to take one small bottle of mineral water when I showed the confirmation email. We booked a table for 7.30 pm in the restaurant - as we passed Reception guests were still queuing in a snake-like fashion through the lounge area and out through the front door but at least there was an additional member of staff on the check-in. The food was delicious (best ciabatta I've had in a long time, well-cooked belly pork even though no crackling as we'd seen other diners have, soft and creamy dauphinoise and a rhubarb and apple wrap with just enough tartness) and the staff polite and friendly but quite obviously understaffed in the dining area and presumably in the kitchen as the staff had to keep apologising for the lateness of courses to all diners. At 9.10pm I asked a waiter if I needed to sign anything and was given a print out of our meal with the cost to sign and assign to the room. I had paid by credit card at reception for the room and breakfast and had given the hotel the same credit card details to confirm the room booking. The quality of the food had somehow made up for the poor quality of the room but it was short-lived. At 10.15pm we had a call from a waiter in the restaurant asking that I pay for the food now as there wasn't a credit card account open. I asked if it could wait until morning as I had signed to accept liability for the bill and had given the hotel my credit card details twice already but was told that I could either go down to the restaurant to pay or the waiter would come up to the room and try to use the credit card machine up there. Reluctantly I went down to pay and yet again couldn't make any comment at Reception as there was still a queue for check-in with the original one and only receptionist. We slept well after turning off the noisy air con as the mattress was comfy although the pillows were a bit hard for my liking. Breakfast was generally good quality but again the staff were obviously under pressure to maintain stocks on the hot and cold buffets and I was disappointed that we didn't get our own tea pot or have the facility to get our own hot drinks but instead had to rely on the waiter supplying exceptionally weak tea from a flask. As we checked out I was asked if we'd had a good stay so said there had been ' a few niggles' so when this different receptionist asked if there was anything she should be aware of I told her all the above and said that most of the issues appeared to be caused by failings in administration and management. As I spoke the receptionist seemed to me less and less interested but said she would make sure that my comments were passed on to the relevant people. I decided to write this review to make sure they were noted - the hotel has some exceptional staff with a restaurant serving delicious food but the hotel needs updating and the day-to-day processes and procedures need an overhaul to provide a 4 star experience for guests.

"Excellent stay....again!!"

Barry D, Preston, United Kingdom 05/09/2016

My Wife and I love this Hotel. We have stayed here 3 times now in the last two years the last two of which we had our Dog with us. Everything about the Hotel is really nice, from the appearance through to the staff. Excellent. Keep up the good work!!

"almost perfect stay"

80nat, Tyne and Wear, United Kingdom 04/09/2016

stayed here last weekend for an event at the NEC, was very impressed when we pulled up to the hotel, its gorgeous from the outside its no wonder people choose to get married here, the inside is just as striking. The staff were great, rooms were lovely, only downside was the aircon was not working in the entire building, we had 2 rooms and neither had it, which made sleeping abit uncomfortable because it got quite warm even with windows open. breakfast the next day was simply amazing, spoilt for choice,but again one little gripe and its not just with this place but with others i have stayed at...The sausages, not everyone likes cumberland sausages or sausages with seasoning,neither my brother or son liked them, i on the other hand loved them as did my mother but cant see many children being fond. other than that absolutely great.

"Lovely hotel"

User 01/09/2016

Stayed over night with our 2 boys aged 10 and 6. Clean comfortable rooms and quiet too. Bathroom nice and clean with coplimentary toiletries. Staff very friendly and helpful. Dinner and breakfast were very nice too. Would recommend a stay here ??

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks so much for your great positive feedback, hopefully we can welcome you back again in the future.

"Beautiful Hotel"

User 31/08/2016

What a beautiful hotel. Our beds were comfortable and the room was lovely. Unfortunately we arrived late and were put in the very farthest room possible. Long walk to our room but that was fine. Unfortunately the WiFi was not. Even in the hallway in this room we barely had one bar. No air conditioning in the room and was a very hot night. We opened our window but it looked out on the dumpster so no a pretty view. Was too late and obviously every room was full or I am sure we would not have been placed in this room. Front desk was very friendly the next morning and was aware of the lousy wifi situation. Free parking which was great. Room had complimentary biscuits to go with the complimentary coffee- a nice touch. Thank you - all great just don't stay in the end of the hallway room.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Dear Nina, thanks for your balanced and positive review. I am sorry that you didn't enjoy your room location. We try to manage room allocation to ensure that it meets the needs of all guests, I would think we might have allocated this room to ensure that you had a quiet night, away from potential function guests. We would be delighted to allocate a different room in another wing if we have the chance to welcome you back on a future visit. I will review our room feedback for your stay date as our WIFI was upgraded earlier this year and has been vastly improved. I hope therefore that we can resolve this quickly and successfully, though of course my apologies for the inconvenience during your stay.

"Nice Hotel could do better"

EricGuy, Thatcham, United Kingdom 30/08/2016

Stayed there from Saturday the 28th-30th August 2016 on a 2 night break from Great Little Breaks website which included tickets for Warwick castle interestingly had I booked the hotel direct and bought tickets for the castle it would have been cheaper so not that great a little break. Very nice staff, very nice room although as per previous visitors the room was stuffy and you could not adjust the heating or air con. On the first night we found out that the bedside lamp had a blown bulb and informed reception. By the time we left on Monday it was still not fixed and I was reduced to giving them the bulb as a reminder for the next guests. They have 2 restaurants one called the Regency and a grill bar called Houstons. When I phoned to book the restaurants I had to book the Regency for Saturday and Houstons for Sunday as I was told the Regency was closed on Sundays. It turned out that we cancelled the Sunday because they had a very poor selection of beers with no real ales at all even in bottles which is just not on so we arranged to go to the Bulls Head in Meriden which was very nice and had a good selection of real ales. As we passed the Regency on Sunday night there were people in the there having food and when I queried this I was told they forgot it was a bank holiday,really??? Incidentally the food in the Regency on the Saturday was very nice, credit where credit is due. Breakfast was excellent no complaints at all and once again staff were very helpful and attentive. So overall we enjoyed our stay but attention to detail is what moves a hotel from average to good or very good. Suggestions, get some real ales in the bars and when a client asks you to fix something do it on the spot don't take messages for people to ignore.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your detailed review. I am pleased that many aspects of food quality, with attentive staff engagement. I am sorry then that this was not repeated with quality information about dining options which do vary over Bank Holiday weekends, and that reception did not appear to resolve your light bulb issue. I will review to understand why if we didn't have the correct replacement in stock that you were not informed and an alternative lamp provided. I am pleased that overall you had a good stay.

"Best Western Plus Manor Hotel my experience"

Christine R, Ellesmere Port, United Kingdom 29/08/2016

From start to finish an excellent experience the staff were friendly room immaculate (apart from the lace curtains which needed a wash.) Clean and pleasant in all areas. Food was well presented hot and well set out and replenished often.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you, what a great review. I do hope that we have the chance to welcome you back very soon.


User 26/08/2016

Stayed here before an event at the NEC. Hotel is easy to find, very close to the NEC. Felt welcome through, the room was very large, very clean and all staff were pleasant and friendly, great price for 1 night, including breakfast. Evening food and breakfast was great. No complaints, would stay again

"good stay"

golferwhitton, whitton 26/08/2016

stayed two nights this week and bed was best we have slept on in hotels food in restur ant was great and would recommend this to anyone the whole time spent there was pleasure staff great and breakfast staff most helpful

"Brilliant location"

DandW32, Portsmouth, United Kingdom 24/08/2016

I chose this hotel because we were going to visit relatives in Birmingham and wanted to go to Warwick castle, on our way home from Scotland. The rooms were clean and comfortable, with airconditioning. Plenty of parking, a couple of pubs in easy walking distance serving food, so all in all, a good stay. Plus, 2 nights here only cost £20 more than 1 night in York at an Ibis!

"Not what it appears to be!"

Mark J, Leicester, England, United Kingdom 23/08/2016

We went as a couple for a stopover on a Sunday night. We arrived and reception was fine. Although having seen rooms advertised at in excess of £200 we were expecting something better. We got a deal and upgraded our room but my wife's first comment was that the hotel is a bit dated. We got to the room which was a good size although directly outside the window was a 6 foot wall with mature trees above blocking out all light. It was like being in a basement. Also outside was a wooden gate that someone had left open and, being a breezy weekend it swung and banged all night! Facilities in the room were nice with Orange and Apple juice left to welcome us. However, the temperature in the room was stifling. It was like a sauna and no controls in the room to turn it down. We ended up requesting and receiving a fan from reception which we had on all night. My wife sat on the bed to discover a bug, beatle type, in the bedding. Luckily it had left this mortal coil so we just got rid of it but it wasn't a pretty sight! We were handed menu's for the two restaurants at reception only to be told that, it being Sunday, only the bar/grill was open. If you advertise two restaurants when I book I expect two restaurants to be available. Why don't you state that only one is open on a Sunday? However, we ate in the bar and had roast beef. The beef was lovely but the vegetables that accompanied it were woeful. I have never seen a roast dinner with no green vegetables at all but there were 3 tiny (and I mean no bigger than a 10 pence piece) roast potatoes plus a few(very few) tiny diced carrot and parsnip cubes. That was it and whilst the quality was good it was excessively expensive for what it was. By the way, don't expect a phone signal unless you want to spend the evening in the car's the only place to get one. Then came breakfast. We entered and were shown to a table by the waitress. The table though was still dirty from the previous guests so we were asked to wait a moment whilst they cleared it and set it again. This took 10 minutes with us standing in the restaurant waiting. They ran out of some items at breakfast too..... I could go on but the whole experience was very poor. I doubt anybody has ever paid in excess of £200 for this hotel because even if you booked at that you certainly wouldn't pay. We paid over £50 and I think it was a waste....This is not what it advertises itself to be so please take heed.

"Stay with parking"

lesing26, Huddersfield, United Kingdom 17/08/2016

This hotel was very good close to airport with taxi each way included. Park car and keep key they have a barrier and cameras for car park.. Nice rooms comfortable bed and good food; had evening meal and breakfast before flight to Lyon. Would stay again.

"Disappointing hotel"

Collette M, Nairn, United Kingdom 16/08/2016

Stayed here twice now, first time neither one way or the other on hotel. This time walked up stairs and corridor, numerous occasions smelt urine. Food pretty poor, salad cress and lettuce, squid over cooked and took 35 minutes to arrive, even the staff were asking where the food was. Staff are lovely and very attentive but overall disappointed with hotel. Rooms are 9 out of 10 for cleanliness but corridors not! Air condition not working again, it just seems to happen when the temp outside is 23!!! Asked for it to be checked but hey ho still not working.

"Good service all round"

Hairyworf1, Caterham, United Kingdom 15/08/2016

We stayed here while visiting an exhibition at the NEC. Check in was good, fast efficient and friendly. Room was as expected with no nasty surprises or issues. Breakfast was lovely , plenty of choice, fresh fruit etc, good choice of cooked foods. Had our evening meals in the Bistro bar as it had a good choice of vegetarian dishes, reasonably priced and good friendly service.Easy access to NEC.

"Good value, good service, clean and comfortable"

ianhelen50, London, United Kingdom 14/08/2016

We stayed here for one night when visiting NEC. THe NEC is about twenty minutes away, and is located in the quiet picturesque village of Meriden, with its pond full of geese and ducks. The room is spacious, clean and comfortable. Beds are big, decent size TV in the rooms, and the bathroom is spotless. Breakfast in well cooked and plentiful Large car park Only down size if it is called that is it was like a rabbit warren, and People did walk outside our room looking for their own giggling in the early hours but this is not the fault of the hotel or ths staff

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you Ian & Helen for your super and positive review, I am delighted that your found the location spot on, for proximity to the NEC and our village location. Great bedrooms, beds and breakfast are definitely what we are seeking to consistently offer! Come back and stay again soon please.

"Amazingt stay at a lovely hotel"

867woodt, Southampton, United Kingdom 14/08/2016

The room was clean spacious and cool. I find a lot of hotels are so warm in the bedrooms but this one wasn't plus as a bonus we had air con. Staff were friendly helpful and welcoming. We booked through Groupon and had 2 tickets to Warwick castle included everything was ready for us on our arrival. There was even two wedding receptions taking place during our stay and apart from the little argument that took place in the car park which only lasted 5mins it was very quiet.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
I am so pleased that your enjoyed your stay and found your room and the hotel comfortable. I am pleased that our room allocation worked to avoid any inconvenience from other guests, and that you enjoyed Warwick Castle too.

"Overnight stays best!"

Leslie H, Kyrenia, Cyprus 14/08/2016

This hotel is best for overnight stays and not longer. They cater for weddings at weekends and it can be noisy. The Princess wing is dark and does not have aircon. The food is very hit and miss... comprehensive breakfast if required is ok. We were disappointed with 50% of our evening meals during our stay.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Dear Leslie, I am so sorry that you didn't enjoy your dining experience. I would appreciate any additional feedback you can offer so that we can avoid any repetition. Your room would have been allocated to the far side of the Princess wing to minimise any noise issues. I look forward to resolving this with you directly.

"Return visit for 1st wedding anniversary"

JulieBull, Coventry, United Kingdom 14/08/2016

Included in our wedding package from 1 year ago, we returned to The Manor for a complimentary dinner, bed and breakfast. It was really nice to be back in the Regency restaurant where our wedding was last year. We had excellent service from all staff. Reception and restaurant staff are all very professional and I cannot fault them. All have a can do and friendly attitude. The food was lovely - we had the 6 hour braised beef for dinner - absolutely gorgeous. The enormous choice at breakfast was all to a high standard. Room was very comfortable and we didn't hear any noise from the wedding that was on as we were the opposite end of the hotel. Thank you to all.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Ah, a year on! Many congratulations and thank you for your lovely feedback. Sorry I missed you this weekend.

"Overnight Family Stay"

EnricaFHertfordshire, Hertfordshire 11/08/2016

The Hotel in in a beautiful setting away from motorways etc...The staff are so helpful and friendly especially Kay the receptionist! The family room was idea for an overnight stay, fresh linen, large TV, good WIFI. Our room was ground floor at the back which looked out to a small furnished courtyard. Four of us stayed in a family room, 2 adults and 2 children, 15 & 11. They were very pleasantly surprised! Great parking at the back of the Hotel. Really good breakfast, great selection.

"Manor Hotel, Meriden"

Christopher F, Bristol, United Kingdom 11/08/2016

This is a very comfortable Best Western Plus. The standards of service, food and drink are high. At this time of year it's a real bonus to not only find air conditioning but that it works! The hotel is ideally situated for the motorway network, and the pub down the road claims to be the exact geographical centre of England.

"Pre flight stay"

williemac30, Oakham, United Kingdom 11/08/2016

We stayed here as a family prior to out flight to Greece the following day. The reception staff were very welcoming and accommodated out needs. We had requested a late check out 2pm which was not an issue. The restaurant food was very nice and well priced. The rooms were sizeable and very comfortable. Over all a great stay/rest prior to out Greek holiday. Thank you all.

"Overnight stay"

User 11/08/2016

I stayed overnight following my daughters wedding nearby , it is a beautiful big hotel very tastefully decorated the room was lovely and big and, extremely clean and welcoming . Huge kingsize bed which was so comfy, nice and quiet even though the hotel was full, lovely helpful staff I would definitely recommend this hotel .

"visiting family"

User 10/08/2016

nice rooms, plenty of tea, coffee, biscuits, also shampoo, conditioner and soaps. A nice breakfast room and the food was varied and good. We didn't eat in the restaraunt so can comment on this. plenty of free parking. Staff on reception and in the dining area where very friendly and helpfull. Would definately stay again

"Overnight stay with parking"

User 10/08/2016

Good price for overnight stay for 2 friends and a 1 weeks parking. Taxi to airport included and we'll organised (there and back). Good setting, lovely hotel and gardens. Only issue was the temperature in the bedroom (can't remember the number). No air conditioning but also towel rail full on and unable to turn down/off. Rang reception who said they would send someone up. No one arrived. Went to reception bit later. Peter was excellent, sorted another room on same corridor whilst it did not have air con as least the towel rail was not on. (He also offered for us to look at another room but declined). Also got porter to help us with bags. Would use again but request a room with air con.

"Lovely setting, helpful table staff, but....."

grace741, Birmingham, United Kingdom 10/08/2016

The setting is lovely, the table staff were very attentive but the overall rating is poor. I attended a retirement buffet for 50 (approx) people. We were expecting several round tables and the food to be placed on a serving table. We had a very long rectangular table so the whole event was more like a board meeting than an informal gathering. There were no starters. The food included what appeared to be boiled ham, smoked mackerel, pasta salad, coleslaw and mini quiches (which were very tasty). The only green salad were the garnishes on the ham and mackerel. There was a choice of two sweets, fruit salad and a chocolate shortbread with cream. As many people opted for fruit salad we had to wait whilst the chef prepared more. These varied from mainly diced apple to some that included other fruit. Tea and coffee were served but no mints, petite fours etc. At £20 plus per head this does not represent good value. No apologies were offered at any time. I felt sorry for the table staff. The general feeling was one of disappointment.

"Mostly great"

alisonka, Nantwich, United Kingdom 10/08/2016

The hotel is large but the grounds at the front are lovely as are the majority of the common areas. Our room was clean, large with a lovely bathroom and a great shower. Breakfast was lovely, selection of cooked, meats, cheeses , pastries etc all served in a very pleasant restaurant We ate in Houstons and whilst the food was good we thought the young staff could have benefited from more training. I wish we had chosen the restaurant for our meal

"Average hotel. Poor restaurant & food."

jon1912, London, United Kingdom 09/08/2016

Stayed here for a couple of nights for a family wedding nearby. Our room was clean and reasonably sized but with rather tired and dated decor. The hotel did provide complimentary biscuits tea/coffee and a room safe, which was all a bonus Dinner at night was very poor with some of the food clearly purchased from Iceland or equivalent, The calamari was particularly dreadful and the stand out worst dish of largely low quality food. Breakfast was a little better but not to be recommended.

"Wonderful Service"

User 09/08/2016

I booked a table for 23 people for a 70th Birthday Sunday lunch. We sat at a large oval table, in the Regency Restaurant which was a perfect setting. All week we had been in contact with Elise at the hotel to make arrangements & nothing was too much trouble. From arrival to departure all went perfectly. The restaurant supervisor ensured that the service was fab and the food was all well presented, hot, fresh and tasty. Nothing was too much effort and there were compliments from all the guests. Thank you to the Manor Hotel, we will be back soon.

"Very good "

Jessica E, Leicester, United Kingdom 08/08/2016

We stayed for one night after a wedding nearby. Staff were friendly, check in was smooth, room was very comfortable, spacious and clean. Breakfast was included in our room rate, and was very good. It was buffet style with lots of choice. Staff came round frequently with tea & coffee. Cons: housekeeping woke us at 8am to see if they could clean. They knocked again at 9am; I put the do not disturb sign out at that point. Really, the hotel should be communicating check outs to housekeeping so they are not disturbing guests.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Dear Jessica, thank you for your super review. I am delighted that you enjoyed your stay and that you found the hotel comfortable and the staff friendly. I am sorry that the rooms team disturbed you, it is a tricky balance to get right at weekends as often guests are waiting to check into rooms, so we do always recommend a DND sign, but we of course note your feedback and will work to avoid any recurrence. I hope that this didn't mar your stay too greatly.

"very enjoyed "

User 07/08/2016

having not stayed at a best western before i must admin would definitely stay here agian tidy grounds ample back and front parking coupled with very helpful staff clean and tidy surrounding with function rooms spacious well presented rooms with double or single beds bath and shower large tv which was positioned correctly not half way up the wall lovely breakfast area serving a nice selection of self service English breakfast with rolls and cakes and very helpful staff there to and for the price the best value yet so best western you have our custom evey time GREAT 2 DAY STAY loved it

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you John for that super review. The team will be delighted that they got it spot on, please do come and stay again soon.

"Good hotel, great staff! "

Jayne C, Doncaster, United Kingdom 07/08/2016

Stayed here for one night a couple of weeks ago. Seemed busy with business conferences but this affect my stay. Check in was very quick and efficient, the young man on the desk kindly carried my bag to my room as I was suffering with a bad back at the time (sorry I can't remember his name!), he then very helpfully showed me a way back down to the reception area so I didn't have to use the stairs. A little gem you have there! More than willing to help and all with a smile. My room was comfortable and clean - no complaints there. In fact all the areas I saw were. I had dinner in the bar area, the staff here too were very friendly and efficient, the customer service in the hotel is great. The food was well cooked and presented, plenty of variety on the menu. I didn't stay for breakfast as I had an early start. I would definitely stay here again!

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you Jayne, the team across the board will be pleased with your feedback, and especially Gilly on the front desk! We look forward to your return when you are in the area.

"The staff were great"

Jackie J, Stevenage, England, United Kingdom 07/08/2016

The room on Ground floor very hot inside, windows would only open a bit , had fan on all night , it was not that hot when we went I would say it was 20 , the towel rail in the bathroom was on and you could not turn it off I asked . so this is a problem . no hand rail, as I have leg trouble so I grabbed the towel rail to get into the bath to shower and burnt myself , not thinking . But staff were great !!!!!

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks Jackie for your feedback. I am pleased that the team looked after you well, but disappointed that your stay was not a 10 for comfort. We are aware that on our next refurbishment we need to alter the heating system to allow towel rails to be isolated and shut off. I hope that we have the chance to welcome you back on a future stay and reassure you of our normal comfortable standards.

"Good standard for the cheap prices - hygiene an issue at breakfast"

Donna S, Birmingham, United Kingdom 07/08/2016

All the staff at this hotel were friendly. Our room was good. Nothing special - but did the job. The TV was huge. The room has lovely tea and coffee facilities. Nice to get the little freebies in the bathroom too. Our view was straight on to a brick wall, so not great. The bed was also very old, as our feet were higher than our heads! There was not a guest services guide in our room, so we could not use room service, if they even did it?! Shower was nice. Towels were quite don't. All in all, the room did what it needed to. The breakfast was unfortunately our let down. The sausages were swimming in grease, and full of grissle. The black pudding was revolting. The hash browns were very oily. The scrambled eggs were covered in beans. The bread was very stale. Our drink order was taken - we asked for a tea and an orange juice - we got a coffee and an apple juice. Then to top it all off - my husband found a pubic hair in his food!!!

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks for your review Donna, I am pleased that some aspects worked well for you but of course sad that others didn't. The team could have explained perhaps that your room had been allocated to avoid noise from functions and parties but sadly that does restrict the view a little. We do change mattresses on a fairly regular basis and I would be interested to know which room you stayed in. But also to discuss your breakfast feedback, as I can't see any similar feedback on our duty report and I would like to understand how the team looked after your feedback.

"Good clean functional hotel"

User 05/08/2016

Spent four nights here spanning over two weeks for business. Got a great rate for a superior room. Clean, comfortable beds. Breakfast was good - self service, but pricey if you weren't particularly hungry. Staff at front desk were very helpful. I was in room 130 which had air con which was perfect considering I stayed during the hot spell. Car parking plentiful.

"Good stay for location to airport"

nickey70, Exeter, United Kingdom 04/08/2016

Stayed for one night as convenient stay for airport, lovely clean rooms, pleasant surrounding, friendly staff. We had dinner in the bar and grill, meal was not great at all, under cooked food, we regret not finding a local pub. Complained and had money off our bill, I would not recommend the food Apart from food stay positive

"Very good hotel must be one of Best Western's top hotels"

applegate69, Bath, United Kingdom 04/08/2016

Stayed here for two nights whilst on business check in was good room was nice and clean, lots of free parking and free wifi. There is a choice of two restaurants one is mid range fine dining and the other more mid range pub grub I used both whilst there and the food was very good in both. I will stay again.

"Enjoyable family stay"

DJR02, Shrewsbury, United Kingdom 02/08/2016

We booked accommodation for one night at this smart but family friendly hotel. Our room in the Princess wing was clean and comfortable and large enough for a family of 4. Two single beds for the children would have been better than sharing a pull out double sofa bed and air conditioning would have been welcome , although a fan was provided it was too noisy to leave on when trying to sleep. The welcome from the reception staff was excellent and very accommodating / helpful regarding our trip to Warwick Castle. It lacked any leisure facilities though access to a nearby sister hotel with facilities was offered. The buffet style breakfast was lovely and catered for adults and children. Would definitely stay here again.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks for your lovely review. I am delighted that the team and our welcome made the right first impression, and that you enjoyed a comfortable stay. Our breakfast offer does seem to hit the spot for our smaller guests as well as their parents! Hopefully you will have an opportunity to come back and visit again soon.

"Wedding reception and overnight stay"

User 02/08/2016

Attended this establishment for a summer wedding. The food tasked lovely, however, as it was a carvery option for the main, service for guests needs to be addressed as it took over an hour to serve all 9 tables and the first tables plates were being cleared before the last 2 tables had even been invited up to get their food. Bar service was very speedy and very cheery and drinks reasonably priced. Reception handled 2 large wedding parties checking in all together and pretty early at 1pm which was great. Rooms were fresh with an up to date appearance however bathroom could have been cleaner as the tiles particularly around the toilet didn't look like they had been cleaned in a while. (Also, good to note that this hotel does not have a lift so if you have trouble with mobility, I would suggest contacting them before arrival to ensure a ground floor room) Breakfast was a slightly more difficult matter. When checking in, we asked if we could have breakfast in our room the following morning and were told by the receptionist that she wasn't sure as it was busy and to come back a little later to check again. We later went back and asked again, we were told quite confidently that there was an order form in the room and that as long as it was hung outside of the door before 4am, breakfast would be bought up in the morning. As we had this in mind, we set a late alarm, but breakfast did not appear - we double checked to see that the order form had been collected but it was still there. We went down to reception where they apologised and said that we would have breakfast within half an hour which was then met (we were offered a late check out but unfortunately had prior arrangements) All in all, a nice venue for a family wedding, and rooms are nice - just needs a few tweaks. Would recommend to a friend.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for such a balanced and positive review. I am delighted that you enjoyed your weekend stay and that you would recommend us. We can definitely work to iron out those niggles, and I am pleased that we did try to resolve your breakfast issue with the meal itself but also to offer a later check out. I hope that we have the chance to welcome you back very soon.

"Great stop over when flying from Birmingham."

SusanEvaM, Sheffield, United Kingdom 02/08/2016

Stayed over for one night before an early flight from Birmingham Airport. It was the hottest weekend of the year and as other reviewers have said, it was very hot inside the hotel. Having said that, it is a lovely, old style of coach house hotel, very traditional in design, but with comfortable bed, clean bathroom with toiletries and tea and coffee facilities. Our room was a ground floor room ( don't know if hotel had a lift - but no lugging cases up and down) with French doors opening on to a central courtyard. We could open the doors for ventilation but did not feel we wanted to leave them open all night. Fortunately, the hotel had provided a fan which was very welcome. Quick and easy check -in, by a very helpful receptionist who booked us a wake up call and advised us where the dining room was, should we want to eat. She gave us a copy of the menu to take to our room. We did eat in the bar area, had a huge club sandwich (£10) and fish and chips (£12), lovely, helpful staff. Prompt efficient taxi pick up to Airport (included in price) with explanation of what to do on return ( return pick up also included). Free car parking for holiday time also included. Very happy with service and would recommend and use again.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you so much for a lovely review, I am delighted that you enjoyed your stay and especially supper from our Houstons menu. I am also pleased that our team made you feel welcome and added to your stay. I hope that we have the chance to welcome you back again for a future trip.

"Ok But Way Too Hot"

Simon P, London, United Kingdom 01/08/2016

The Manor is a nice little hotel with friendly service and a good restaurant. All of this is unfortunately ruined by the extraordinary heat throughout. Our room was a standard room with no air conditioning and just a fan. It was boiling. This was nothing compared to the bar though. We went in for a bite to eat and thank goodness they were full as it was like a sauna. It's not a great level of comfort. The main restaurant was fine though as all of the doors were open. Overall, nothing wrong for the price but be sure to book a room with air con.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for your review. I am pleased that you found the team to be helpful and friendly and enjoyed the food. I am sorry of course that the heat during your stay proved to be disruptive, the peaks and troughs of heat and cool temperatures have been especially tricky to manage this year.

"corperate hotel with a gem of a restaurant"

twankey, plymouth 30/07/2016

Stayed here for one night on a flying visit to Birmingham. The rooms are pretty standard and the double bed was just that (no massive King or queens size bed). All fine however Bathroom /Shower good , clean . But the gem is the restaurant . A two rosette restaurant , served great food Beautifully presented and served and reasonable priced. Breakfast served real sausages and all HOT. Staff very pleasant and welcoming . Would definitely stay here again... Well Done

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
What a lovely review. Thank you for your feedback, our Regency menu is in our second week and it is always so positive for our Head Chef and team to know when they get it just right. I am also delighted that the team looked after you well, we look forward to you coming back to stay again soon.

"A Lovely Hotel"

shirley a, Grimsby, United Kingdom 28/07/2016

Booked this hotel for 1 night with 2 weeks parking to go on our holiday from Birmingham Airport. What a gem of a place. Book in swift and reception staff very friendly and helpful. Ground floor double room with everything you need, and bed very comfortable. As part of the deal we booked a 3 course evening meal. We had a choice of 2 restaurants. The food was delicious and very well presented. Reception booked us a taxi for the next morning to take us to the airport. Prompt service which left us relaxed and ready for our holiday. When we got back from holiday we rang the number the hotel had given us for a taxi to pick us up and take us back to the hotel to pick our car up. This was all in with the package we booked. I have to say a lovely hotel and I would highly recommend to anyone. We shall certainly use again when flying from Birmingham airport.

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you for such a lovely review. I am delighted that we added to your holiday experience. Friendly staff, good food and a clean hotel are always what we are aiming for and I am pleased we offered that. We look forward to your return visit soon we hope.

"Fantastic service esp breakfast"

luntyMerseyside, merseyside 27/07/2016

We stayed at this hotel as we were visiting Warwick castle, the rooms were great and breakfast was super with great service we'd defo return. There were 2 weddings but we weren't disturbed at all. The only issue was the small foldaway bed for the 3rd person in the room, it would be OK for young teenager but a little small for a 6ft male!

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thanks for a super review, the team will be pleased. I am delighted that you were comfortable, but do we wish we had known about your tall 3rd occupant as we have just invested in extra full size single beds. Pleased though the breakfast finished your stay on a positive.

"Amazing hotel!"

User 27/07/2016

We stayed overnight with a deal from Groupon that included tickets to Warwick castle which was stunning ( make sure you visit!) The hotel staff are all very friendly and helpful and check in and tickets were so easy to do. The room itself was huge and had a proper large TV with a kettle and hairdryer . Lovely marble bathroom with bath and lovely shower . Even though there was two wedding receptions happening there we didn't hear a thing! It was really wonderful and the hotel itself is stunning with beautiful grounds and two bars. In the morning the breakfast was buffet style but was extensive and there was so much to choose from! The staff were really attentive and brought drinks to our table ! I was well impressed and will definitely be staying here again. In fact my partner and I have considered having our wedding reception here also! The rooms are clean, the bed is huge and really comfy and staff are lovely. If ever you're up this way stop over as its a gorgeous place to stay . Plus it has a restaurant and two bars but we ate up in Warwick town so I can't comment on this but if breakfast is anything to go by then I'm sure it's first class too x

Lucy T, General Manager at BEST WESTERN PLUS Manor NEC Birmingham, responded to this review
Thank you Natasha, what a smashing review, I am delighted our location worked well for your visit to Warwick Castle, but that you had some time to enjoy the hotel too. You will just have to come back and stay again soon