ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Piemontese, Bergamo

4.0/5  - basé sur 631 notations.
Piazza G. Marconi 11, 24122, Bergamo, Italy - See map

The Best Western Hotel Piemontese is in a strategic position. It is located near the Motorway Exit between the railway station and the beginning of Papa Giovanni XXII Street, the beginning of the lower Bergamo. The hotel is in front of the bus stop to and from the Bergamo Airport, Orio al Serio, just 20 meters away. In the real center of the city, the position is easy to reach the shopping area and have a short walk. It also allows easy access to the old medieval part of the city, Bergamo Alta. Our hotel has facilities which include: a free Wi-Fi Internet connection, a bar, box parking which has 24-hour surveillance, a small meeting room and a comfortable breakfast room.

Best Western

Hotel Piemontese

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 631 guest reviews
NOTE ISSUED
Excellent
185
Very Good
312
Average
108
Poor
19
Terrible
7
REFER TO NOTICE
Business Business
125
Couples Couples
243
Family Family
113
Friends getaway Friends getaway
63
Solo travel Solo travel
43
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Comfortable, clean and reasonably priced"

4
02/07/2018

We stayed here for one night in order to be near the station (100 metres) for a very early train. The room wasn't huge but it was comfortable, cool, and had a large, well-appointed bathroom. Everything was clean and the furnishings were tasteful. A couple of things let them down slightly: the bar/restaurant which is closed on Sundays, and the poorly stocked tea and coffee tray in the room itself - there was only one coffee sachet and only one creamer. Staff were professional and friendly.

FrontDeskAttendant, Responsabile relazioni pubbliche at Best Western Hotel Piemontese, responded to this review
Dear guest, thank you for sharing your review and your useful insights. We're glad that you found the room of your liking and that you slept comfortably. We'll take not of your suggestions about things that could be improved and we thank you for taking the time to share your thoughts. Hoping to have the chance to have you as out guest again soon, we send you the best regards from Bergamo.

"Nice hotel, good breakfast but kill the waiter"

4
12/03/2018

We went here after 23 hour, so we stood just a few hours. We had early in morning airplane so at 6.50 i was at breakfast. I asked for a capucino ( i knowed that they open at 7 breakfast, but i saw also that they offer early breakfast from 5 oclock- that means 1 coffee?? Or....it was just a lie), At finished at 7.06 she get my capucino I asked the capucino at 6.50 and first she looked at the watch, and she didn t tell me...anything. suspans over because she get it to me at 7 and 6 minutes. I was really in a hurry and i didn t have time to enjoy it.... I don t know what means early breakfast...from 5 o clock.. Finally , the food excelent , but late open the breakfast!! It was normal at 7 all to be finished and the room lighted at 7. I was there becouse of the flight and i haven even 1 minute to waiste. But food good, fresh, clean, also hotel clean. I recomand best western but...take care of all who go to airport at first time, they need that 5 minutes before 7 .05 Maybe you can open breakfast at 6.30? You will help your customers...i think!

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Dear Ovidiana, we are sorry for the misunderstanding at breakfast, sure our staff didn't want to be unkind, anyway we'll be committed to improve this service. We are glad to see that you found excellent and fresh the food and clean and comfortable our rooms. We'll take into account your suggestion, meantime please accept our kindest regards from Bergamo.

"Modern and Comfortable"

4
07/02/2018

The hotel has an excellent location close to the main transport links. The rooms are modern and the beds very comfortable. Breakfast is quite varied with many choices. I want to thank all the staff for the collaboration in sending the little teddy bear that my daughter forgot. Unfortunately the other teddy (dolphin) has not been recovered. Obrigada!

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
It's a very pleasure for us reading positive feedback as this, thank you dear guest! We are glad to know that you appreciated our central location, rooms and breakfast; our staff is glad to receive your gratitude, we are always happy to help our guests when it's possible. Hope to host you again for a future stay in Bergamo; meantime we bring to you our kindest regards.

"Second time visiting"

5
23/01/2018

We visited the city for second time. The room was perfectly cleaned and the bathroom is very spacious ( something you wont easily find ). The location is very convinient and the ladies at The front Desk very helpful. Breakfast is paid 5 euros per person but it worths it. The variety of the food and drinks is very nice. Room for keeping your luggage safe until your deparure time is provided. Very well organised Hotel.

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Dear Christina, thank you for choosing Piemontese Hotel for your second trip in Bergamo; we are glad to know that you appreciated the cleaning of the room, our location and the helpfulness of the staff. We hope to host you again for a next occasion; meantime please accept our kindest regards.

"Excellent Hotel in Perfect Location"

5
05/12/2017

Stayed here with my wife for two nights on mini break. The Hotel was right next to the train and bus station and everything about the hotel was perfect. Our room was adorned in excellent colour choice with a modern orange tiled bathroom which looked fabulous. The staff were very friendly and the breakfast was varied and very fresh. We could not fault the hotel in any way and will gladly return again when in Italy next time.

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Dear Mark, your kind words used to describe your short stay at the Hotel Piemontese are the best reward for us! It's a pleasure for us to know that you liked both the furniture and the location, it's true, we are just in front of the train station and near the bus stop. The whole staff is glad for the compliments and is happy to know that you liked our breakfast; we hope to see you soon! Kind regards from Bergamo.

"Comfortable & well located"

4
30/11/2017

This hotel was quite a pleasant surprise! We picked it as it was conveniently located to the train station and the airport bus for our one night stopover in Bergamo. For this purpose it was perfect, but its also very close to the shopping of Citta Bassa, and an easy stroll to the funicular and up to to Citta Alta (which is beautiful!). Despite the decor being, in my opinion, quite dated looking in terms of style, the hotel in general, and rooms in particular, were immaculately clean and the fit out seemed quite new. We had a triple room which was a good size, with a nice view towards the plaza in front of the station. The windows had good glazing so noise was not an issue, in fact it was very quiet, and the room was also nice and warm despite it being quite cool outside. The bathroom was spotless and a good size too. Breakfast was included in our rate, and was pretty good - not amazing, but certainly ok for the price point of the hotel. The front desk staff that we dealt with were warm and friendly, and despite my wife and son both speaking Italian, they also spoke very good english with me. Bergamo is a beautiful city in its own right and would make a great base as alternative to Milan for touring this region of of Italy, and we would likely return here and use it as a base to see more of the region in the future.

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Dear guests, we are very glad to read that your stay at the Piemontese Hotel has been so pleasant; thank you for letting us know your opinion about our services, staff and furniture. It's a pleasure to know that you liked the breakfast and the location; we are looking forward to host you again in the future! Kind regards and see you soon for a next trip in Bergamo.

"Great location and very nice stay in Bergamo"

4
04/10/2017

We have stayed there for a night. Its very convenient location just next to the station. Our room was very spacious and clean with a nice view. Coffee and tea were available in the room. Also the other amenities were provided in the bathroom. Bathroom was also very clean. We had breakfast included in our booking, and enjoyed the breakfast served downstairs. Its very rich and tasty.You find almost everything you would expect from an continental breakfast. The only suggestion I can give is about the staff in the breakfast room. They were looking very busy and maybe that is why, i did not see anybody welcoming guests to the breakfast room, or saying good morning at least or smiling, which I would expect from such a nice hotel.

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Dear guest, we are glad to know that your opinion about the Hotel Piemontese is so positive and would like to thank you for evidencing our strategic location and the comfort of the rooms. It's a pleasure to know that you enjoyed our breakfast. Thank you for the comprehension regarding our staff, it's true they are very busy and we are sorry if they didn't show courtesy, we'll take into account your suggestion. We will be happy to host you again for your next trip in Bergamo; meantime accept our kindest regards.

"Advice"

3
27/09/2017

La forza for those in moving is the distance from the railway station. And cleanliness. For 4 stars room, 305 seemed small to me. These are usual. What wasn't usual, city tax is not displayed at the reception area and that gives room for arguing.

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Dear guest, thank you for your visit end for your review. It's a pleasure to know that you found confortable the position of the hotel, just in front of the train station, and that you could appreciate the the cleaning service. The size of the rooms abide by the rules for the 4 stars hotel, but we are sorry you found it a bit small. We are sorry to know that the room we gave you was a little bit small for your need, if you had tell us we tried to change it. As per the city tax, it's explained in the quote, but we'll take into account your suggestion. Kind regards from Bergamo.

"Football trip "

3
26/09/2017

Good location next to train station and airport bus. Hard to get taxis at airport and prices high . Bus to airport goes from right opposite hotel and costs around 3.00 or less . Buy ticket in ticket office . Hotel itself is clean , tidy and has friendly staff . Only stayed 1 night but would stay again if in bergamo.

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Dear Ian, thank you for describing the Hotel Piemontese and our confortable location; we are really glad to know that you would come here again for a next stay in Bergamo! The whole staff is grateful for the compliments and hope to see you soon. Kind regards.

"Good breakfast,good service ,I got the room for smoking people that I was a bit dissapointed they didnt ask me."

4
11/08/2017

Good breakfast,good service ,I got the room for smoking people so I was dissappinted they didnt ask what room I prefer. The location is perfect just in front is the station u get easily get to the airport too.

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Dear Sandra, we are glad to read that you appreciated our breakfast, we offer every day a wide choice of homemade cakes, cold cuts, different types of bread, eggs and cheese to start the day in the best way! We are sorry for the little trouble of the room, if you told us during your stay we'd give you another one. Thank you for evidencing the central location of our Piemontese Hotel, it's true, we are just in front of the Bergamo train station. Hoping to host you again for a next occasion we bring to you our kindest regards.

"Very central"

4
04/08/2017

This hotel is in an excellent location just across from bus and train station. We got the bus from the airport. Very convenient. Check in was pleasant and efficient. Room was simply but sufficient. It had two single beds and a couch so it was a bit cramped. We had dinner nearby in la bruchetta. It was lovely. Breakfast in the hotel was good. Cereal, cold meat, cheese, scrambled eggs, hot dogs, breads, juices and coffee

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Thank you so much for your kind review about your recent stay at the Hotel Piemontese; we are happy to know that you appreciated the central location, really comfortable for those who comes from the train station, the efficiency of the staff and the comfort of the room. Thank you for letting us know that you liked also our breakfast, we offer a wide choice of sweets and salty food to start the day in the best way! Hoping to host you again for a next trip in Bergamo we bring to you our kindest regards.

"Perfect stay"

5
05/07/2017

The staff . Breakfast . The rooms. Everithing was very good. The location of the hotel in the centre was also very well.it was the 5 time that we where there. But il wil not be the last time that we go there

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Dear Giancarlo, thank you so much for choosing the Piemontese Hotel for the 5th time. It's a big honour for us having loyal guests like you! We are happy to hear that you'll come here again for your next stay in Bergamo and we are grateful for the compliments to our staff, rooms and location. See you soon! kind regards from the whole staff.

"Good value for money, conveniently located"

4
02/07/2017

The hotel is located right out of the Bergamo train station! We choose to stay at Bergamo as hotels rare are much cheaper than Milan. Shortest train ride is only 50 min from Milan Hotel is clean and staff are very friendly and willing to help Bergamo old town is amazing. Much bigger and better than I thought

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Thank you for writing this kind review Ellen, we are glad to know that your opinion about the Piemontese Hotel is positive and we are happy to know that you find very confortable our location. The whole staff is grateful to receive these recognitions, we always try to offer our guest the best welcoming. We hope to have the opportunity to host you again for a next occasion, meantime please accept our kindest regards from Bergamo.

"perfect stay and extremely helpful staff"

5
12/06/2017

We stayed here in April 2017 - and we picked it as it was extremely handy to the train station (literally 50metres across the road) The rooms were really nice, modern, clean and spacious. Both our rooms had balconies too. The staff were extremely nice and the hotel itself was immaculate. Would stay here again.

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Dear John, we are really happy to know that the Piemontese Hotel has been a positive surprise for you! Thank you for the nice words used to describe our rooms, staff and location; we are really glad to know that your stay has been so pleasant that you would stay here again. We invite you to come back soon for a next trip in Bergamo, meantime please accept our kindest regards.

"Standard Best Western, comfortable rooms and location"

4
30/05/2017

This is a standard very good Best Western hotel, with all the quality you would expect. The location is very comfortable for travellers - it is in front of the train station (and airport bus stop) and reaching the citta' alta is not a big hassle. I had a nice and comfortable double room with perfectly working Wi-Fi and all the amenities - safe, hairdryer, TV. The room was spacious and the bathroom enormous, plenty of white clean towels and basic toiletries were provided too. Complimentary tea/coffee set was included, while water was the only thing you could find in the mini bar (the hotel also has a bar, but beware of the closing times). All in all, very nice place, good clean rooms, comfortable position and friendly staff.

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Thank you for all these compliments and for letting us know that the hotel Piemontese satisfied you! We are glad to read that our rooms fitted perfectly your expectation and needs and to know that our position allowed you to reach easly Bergamo Città Alta. Thank you also for describing our facilities and for evidencing the friendliness of the staff and the cleaning; we hope to have another opportunity to host you again, meantime please accept our kindest regards.

"Very good welcome"

5
20/04/2017

Hello, We spent 3 nights at the hotel in the center of Bergamo in front of the train station. Easy access by train, bus or plane. Very good welcome, always available and nice reception team. Breakfast staff could smile more.

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Dear Dimitri, we are glad to read your positive review following your stay at Piemontese Hotel and we are pleased to know that you appreciated our central location. Thank you for the compliments about the welcome, we want to host our guest in the best way! We hope to have the opportunity to see you again for a next trip in Bergamo, meantime we bring you our kindest regards.

"Very nice!!!"

4
11/04/2017

Excellent location, very clean rooms, beautiful lounge, breakfast and food. Only thing we noticed was that the bath wasn't anti slippery, so it needs caution! The staff was quite friendly.the room seemed totally new, a little heavy for my taste...but still cosy and decent. The single bed was a bit small but also nice to sleep.

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
We are glad to read this review following your stay at Piemontese Hotel, thank you so much for letting us know your opinion about our services, rooms and staff; we are delighted to know that you found excellent the position of the hotel and friendly the staff. We'll keep in consideration your suggestions for the bathrooms' floor and the single bed to improve our service. We invite you to come back for your next stay in Bergamo; meantime please accept our kindest regards.

"Clean and convenient"

4
05/04/2017

We stayed here for a couple of nights in early April. The hotel benefits from a secure car park (although this costs 14 Euros per day). The room was very comfortable although rather too orange for our taste! It was quite hot in our room as we couldn't get the air-con to work. We did not eat breakfast at the hotel as we preferred to make our own arrangements. The hotel is about a 25 minute walk away from the old part of town which is well worth a visit.

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Thank you very much for writing this positive review about the Piemontese Hotel and for letting us know that you appreciated our parking, the comfort of the room and our position. We are delighted to know that you enjoyed your stay with us and we hope to have the opportunity to host you again for a future stay in Bergamo. Kind regards from the whole staff.

"Short break"

4
17/02/2017

Great location across the road from the train station and bus to and from the airport. Easy access to the town and Citte Alta. Room- Very clean and well presented room and bathroom. Shower was large, no bath in my room, hair dryer and good sized towels. Breakfast- Booked what I believed bed and breakfast but only received one voucher for one breakfast rather than each day? Breakfast had a good selection - buffet style. Location- Quiet even though on a busy corner, I was in 103 which is on the corner over the restaurant. Staff - friendly and helpful staff with superb English, even though I had practised my best Italian! Totally enjoyed my stay - would recommend to others.

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Thank you for your kind words following your stay at Piemontese Hotel. We were so glad to read that we met your expectations and you found our service and the general ambience of the hotel to your liking. Please do come and visit us again soon. Our kindest regards from Bergamo.

"Not very clean"

2
08/02/2017

Pros: Breakfast is only 5€, is in a good location near train station and busses. Cons: The shower had hair in it, the bed sheets also had hair on them. When our room was cleaned the second day, they still had hair on them. Not sure if new sheets were provided or if old sheets were used again. Bed was not comfortable. Room is small. Not sure how this hotel received 4-stars?

FrontDeskAttendant, Responsabile reception at Best Western Hotel Piemontese, responded to this review
Thank you so much for your constructive feedback following your stay with us. We are really amazed to read his comment and are very sorry for the inconvenience. Cleanliness is a MUST in our hotel and all the staff works to ensure high standards of cleanliness and hygiene. We did not receive any complaints about that during the stay and we are sorry for this because we could have solved the problem immediately. We really hope to have a second chance, we send our apologies publicly. Kind Regards.

"Well located in downtown Bergamo"

5
01/02/2017

Clean hotel, small rooms but it goes with the price. Nice cafeteria on the first floor and all the buses and public transportation at walking distance. People very helpful. Rooms clean. They are small but what is important is that they were clean.

FrontDeskAttendant, Responsabile reception at BEST WESTERN Hotel Piemontese, responded to this review
Dear guest, we are glad to read the kind words used to describe the hotel Piemontese ; thank you very much for giving us this excellent evaluation, it's a pleasure for us to know that you spent a nice holidays. We are pleased to know that the best thing you appreciated was the cleaning; thank you also for the compliments to the central position and the kindness of our staff. We invite you to come here again for your next trip in Bergamo; meanwhile please accept our kindest regards.

"Incredible location"

5
24/11/2016

I chose this hotel initially due to its proximity to the train station but it is also on the main street for restaurants and we were able to choose a different place to eat each night. The room was large compared to places I have stayed in France, England, and Germany. Front desk staff all spoke excellent English and were always helpful. We purchased the optional breakfast which was convenient and inexpensive. My only complaint was that the coffee at breakfast was undrinkable. There was a good selection of teas however so I made due with that and the McDonald's across the street has good coffee available at an early hour.

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear Karen, Thanks for leaving a positive review regarding your stay with us we are happy to meet the needs of our guests. For another possible trip to Bergamo again we expect from us. Best regards Eleonora

"Nice location and helpful staff. "

4
20/11/2016

This is a nicely located Hotel in front of the main station in Bergamo. The rooms were clean and the staff very nice. The Hotel is located beside a restaurant which is cheap and has delicious food. No complaints other than the hoards of North African gangs hanging out near it begging and eyeing you up.

FrontDeskAttendant, Responsabile reception at BEST WESTERN Hotel Piemontese, responded to this review
Dear guest, we read your review with joy and satisfaction; we are glad to read that you appreciated our central location, the cleaning of the rooms and the friendliness of the staff. We are sorry for the annoyance provoked by the gangs, we hope that this episode didn't compromise the positive feelings of your stay in Bergamo! We hope to have the opportunity to host you again in the future, here in Piemontese Hotel; meantime please accept our kindest regards.

"Extremely clean, nice hotel, near Bergamo train station"

5
15/11/2016

Situated at a step foot from the Bergamo Station, The hotel has newly refurbished rooms, extremely clean bathroom/towels,etc and a rich breakfast reasonably priced. It is more convenient to chose rooms with included breakfast, than to have your breakfast at the bar next door, especially if you like to eat well in the morning, not just a croissant! The staff is very helpful and late check in as available.and another great thing: parking available!!

FrontDeskAttendant, Responsabile relazioni pubbliche at BEST WESTERN Hotel Piemontese, responded to this review
Dear Carmen, thank you very much for writing this kind review about the Best Western Hotel Piemontese and for letting us know that you appreciated different aspects of our hotel like the furnishing of the rooms, the cleaning and the breakfast. The whole staff is grateful for the compliments and invites you to come back soon for a next trip in Bergamo! Kind regards.

"Room not great but not terrible"

3
31/10/2016

It's not the most modern of hotels. It looks like there was some attempt to modernise it since all the functions are there such as flat tv and spotlights. We stayed in room 205 which is fairly close to the lifts, unfortunately the doors are not sound proof so I got waken up by the early morning guests using the lift. What is good with this hotel it's close to the train station. It's approximately 10-15 min walk from the city centre and little bit more to the furniculare that access the old town. Don't think we wish to come and stay here.

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear Alikikontiki, Thanks for leaving a review regarding your stay with us. we regret not having enjoyed the assigned room and the hotel's spaces are not considered very modern despite being refurbished this year. we hope can give us another chance and come back to visit us to see our continued progress. best regards Eleonora

"Clean, nice staff"

4
29/10/2016

A nice place to stay - close to the railway station and buses. Nice restaurants nearby, and some few minutes walk for the train to the old town. Nice staff, clean rooms, well functioning ac and wifi. Breakfast at the hotel.

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear kake65, We are happy to have succeeded your needs and to give you a more pleasant stay in Bergamo We always try to offer to our customers the best so that the latter has the desire to come back again with us and experience the same feeling of relaxation. Best regards Eleonora

"Good Location, Good Hotel"

5
29/10/2016

Friendly Staff, Clean well sized modern rooms, close to train & bus stations walking distance to most places. Many nearby restaurants, bars. Would return here without a doubt. Perfect if you want to explore the areas surrounding Bergamo using public transport

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear Guest, Thank you so much for your compliments! We are glad to know that your stay was pleasant. We are and we will be at your disposal In welcoming, and you will spend a relaxing stay. so we hope to see you soon, Best regards Eleonora

"Great great great "

5
28/10/2016

Stayed here for 6 nights it was a real pleasure the staff were very friendly the room was immaculate decent size plenty of fresh towels and toileteries, the location right opposite the station couldn't be better,plenty of nearby restaurants including a McDonald's 2 mins walk away all the shops and ice cream parlours all within walking distance as it the cita Alta via the lift would definitely stay here again only downside could be a bit noisy on a night due to traffic but you can't fault a hotel for that

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear Wendy, Thank you very much for your positive comment. The opinions of our guests are important to us, as they help us to know your wishes and allow us to constantly improve the quality of our services. Best regards Eleonora

"Best choice in an unbeatable location!!"

5
28/10/2016

The location is ideal, just opposite the Bergamo train station and the main bus station.The bus stop for the airport is just opposite, beside the Mcdonalts.Also just crossing the street there are bus stops for buses ( A1) to the center and old town.The nice VOX restaurant is 200 m on the left.A caffe just attached to the hotel. The stuff are really kind, smiling and helpful! Wifi is very strong. Our room on 4rth floor was facing the street and station and the view was very nice, no problem with noise.The bed was the most comfortable ever, there was a mini fridge, and coffee tea making facilities.The room was cosy and spotlessly clean, although not big, the bathroom was very nice and shining! Indeed a 4* hotel !! And cheaper than other similar hotels......Strongly recommended!!

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear Theodosia, There really pleased to read that your experience at our hotel was pleasant and positive. We are very keen to share all the comments because we believe important to the professional growth. We appreciate your post comments on Tripadvisor. We look forward to welcoming you again in our hotel. Best regards Eleonora

"Newly refurbished, friendly staff, convenient location"

5
26/10/2016

I booked this hotel on the day after finding my booked hotel was miles away from Bergamo. The hotel staff were very friendly and accommodating from the moment I walked through the door. My room was newly refurbished and was very nice. Breakfast was very good too and overall it was a good value hotel in a very convenient location, just opposite the railway station.

FrontDeskAttendant, reception at BEST WESTERN Hotel Piemontese, responded to this review
Dear Stephen, There really pleased to read that your experience at our hotel was pleasant and positive. We are very keen to share all the comments because we believe important to the professional growth. Best regards Eleonora

"Good relaxing stay near to train station"

4
21/10/2016

i stayed there for almost 16 nights. Stay was quite comfortable. Although there were some issues with shower which they were able to get fixed in 2 days. Pros: Just opposite to train station. near to market place and good restaurants near by Cons: Except staff at reception other people were not able to speak in English so bit difficult at breakfast or other things. They don't run any loyalty service for guest staying longer.

FrontDeskAttendant, Responsabile reception at BEST WESTERN Hotel Piemontese, responded to this review
Dear sir, We read with pleasure the kind review about your stay at the hotel Piemontese and would like to thank you both for the compliments and for the suggestions; we think that the opinions of our guests are important to know how we can improve. You know, we are in Italy and so it's quite difficult to have the whole staff speaking english but the staff at the reception in always avilable to help all the guests. We would be happy to host you again in the future; best regards from Bergamo. Monica

"Excellent Central location"

5
16/10/2016

The Hotel is 2 minutes walking distance to the train station and very close to excellent shopping area. Management was very receptive to helping me when I needed it. Pleasant front desk staff. Very good breakfast. I loved the room color which was orange in theme. Clean and nice.I would definitely come back to stay here when needed.

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear Sirs, Thank you very much for your positive comment. The opinions of our guests are important to us, as they help us to know your wishes and allow us to constantly improve the quality of our services. Best regards Eleonora

"bergamo bliss"

5
11/10/2016

great location, the bus & train station on your door step and on time often. the hotel is great and the staff are friendly. no complaints at all i would go again pronto. you cant go wrong here at all, brill.

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear Sirs, Thanks for leaving a positive review regarding your stay with us we are pleased to have satisfied all his needs we hope we can still have as our guests Best regards Eleonora

"Comfy hotel near by the centre"

5
10/10/2016

Really comfotable hotel, silent, near by the city centre. Clean and chic, with huge bathrooms, comfortable double beds. Nice breakfast included - all you can choose. Parking also in the price. Kind receptionists. Just perfect.

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear Ellissa, we are very happy to read that you considered “just perfect” the Hotel Piemontese ! Thank you so much for describing our services with so kind words and for underlining the convenient position, near by the center. We hope to host you also in a future occasion, meantime please accept our kindest regards from Bergamo. Best regards Eleonora

"Nice hotel next to the train station."

5
03/10/2016

We were here one night and found the room perfect. Comfortable beds, great bathrooms and very clean. Found it ironic that we stayed in a Best Western in Italy but.... After walking all day we decided to dine in the hotel restaurant which we found quite nice. Wait staff was very instructive as to the wines and dishes of the area. Great location for a walk to Citta Alta. Do not miss this area. Up the funicular to the town and walk everywhere.

FrontDeskAttendant, Front Office Manager at BEST WESTERN Hotel Piemontese, responded to this review
We read with pleasure this kind review about our BW Hotel Piemontese and would like to thank you for the focus on the cleaning and the comfort of the room: we want our guests feel comfortable any time. We are grateful also for the compliments addressed to our restaurant. We hope to see you soon for a new stay in Bergamo: we agreed with you, it's a nice city. Kindest Regards Monica

"Poor customer service!!"

3
30/09/2016

The hotel location is great just in front of the train station so you don't need to take a taxi. The rooms are simple but with a good size and clean But the people in the front desk needs more experience with international tourism In Italy a train strike was going on and they didn't knows anything , no orientation , any help for others alternatives. No empathy at all! We just check out and had a really hard time looking for alternatives to go to Milan airport ..they didn't do anything to help. The young girl in the front desk very rough The breakfast needs improvement is average.

FrontDeskAttendant, reception at BEST WESTERN Hotel Piemontese, responded to this review
Dear Rosikka, Thanks for leaving a review regarding your stay at our hotel. we are sorry to have caused cope with the strike and that you haven't received all the information you needed. An excuse on the part of all staff we hope will give us another chance and come back and visit us to give us a way to show all of our comforts and our professionalism. Best regards Eleonora

"Two night stay"

4
09/09/2016

Most reviews of this hotel refer to its great location in relation to the railway station and the airport bus, I agree fully with those reviews Reception staff were very helpful, there was a good selection for the buffet breakfast and the room rate was reasonable. Our bedroom, on the top floor, had a great view of the mountains. The bedroom had a very modern design and colour scheme. The only downside of the hotel was that each day a different Wi-Fi password was issued. We were told this was for security reasons, yet it is not something we have experienced in any other hotel. We ate one night in the restaurant attached to the hotel and on the other night at La Bruschetta, both restaurants were very good and would merit a visit. If staying in Bergamo for at least 24 hours and travelling to the airport I would recommend the 24 Hour Ticket which can be purchased at the bus station for €5. The bus station is close to the hotel. The ticket provides 24 hour travel within the Bergamo urban area, including two funicular routes, and one journey to the airport.

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear Sirs, thanks for leaving a comment regarding your stay at our hotel. We are glad that your stay has been so positive We send a special thanks from all the staff we hope to have you as our guests in the future to be able to always show our comfort Best regards Eleonora

"Ideal location "

4
07/09/2016

We stayed at this hotel for two nights and found its location perfect for the train station to Milan or Monza without the hassle of the Milan bustle. Whilst only 3 star its of a very high standard with all facilities including underground parking. Bergamo was a very interesting city on three levels including the old city with great restaurants and a great atmosphere!! Well worth a visit!!

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear Keith, thanks for leaving a review regarding your stay at our hotel. it's always a pleasure satisfy your needs We hope that you can visit us and show you our continued progress. Best regards Eleonora

"Pleasing! "

4
29/08/2016

Great location just across from the train station and a short walk into town. Very clean. Left luggage area facility. Reasonable restaurants and a bar close by! Staff speak some English. All in all, ok for a short stay in Bergamo. Breakfast is available although we did not use this service.

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear Debbie, Thanks for leaving a comment about her stay at our hotel . It is always a pleasure to meet your needs We hope to have you as our guest as soon as again and always show you our progress Best regards Eleonora

"Close to everything"

5
26/08/2016

Hotel Piemontese has newly renovated bathroom and bedrooms. Tea bags and a kettle were supplied, which we appreciated. The staff were very helpful particularly Monica. The breakfast buffet was very nice. It was in a very handy location for the train and bus, city shops and access to the Alta Citta. If driving you need to know that this hotel is on a corner with no parking in front so you need to turn into Via Paglia Giorgio e Guido before the hotel then into Via Ermete Novelli to gain parking access and to drop off suitcases. To park in the underground car park garage though, there was a very steep cobblestone driveway to walk up with your heavy suitcase as this garage is not connected to the hotel, therefore no attached lift. A nice hotel to stay in.

FrontDeskAttendant, RECEPTIONIST at BEST WESTERN Hotel Piemontese, responded to this review
Dear Diana, Thanks for leaving a review about your stay at our hotel. It is always a pleasure to meet the needs of our customers and make them feel at home. Your comments are always important to improve and always give us an added value We hope to see you soon as our guests Best regards Eleonora

"Near train station and airportbus"

4
21/08/2016

Typical 4 star hotel, very updated and modern. The staff are friendly, but could loosen up a bit, the atmosphere at the counter was very strict. Nice breakfast, with buffet. Only one staff member and therefor the tables were full of dishes and breadcrumbs. A good place to stay, close to city center, and train station. the airport bus is 50m away. Must see in Bergamo is Citta alta, :)

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear Dorthe B, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Eleonora

"Wifi is awful!"

3
12/08/2016

This is a lovely hotel very close to the train station and great for a one night stay before flying out of Bergamo airport. The room is good size, clean, has good AC and is quite comfortable. The staff is very helpful and I was ready to give it a 5 star rating. Until I settled into my room and tried to use the wifi! They do have wifi. That is how I'm writing this review - but it is pretty bad. I'm unable to stream videos or even check Facebook because pages won't load. One of the biggest things I look for when reserving a hotel is if they have wifi. I feel really frustrated and misled by the claim of wifi in this hotel! If you are not in need of wifi, this is a very nice hotel with good prices. If you are dependent on wifi, keep looking!

"Great location."

4
22/07/2016

Some hotels have impressive reception rooms and public areas, but then you can be disappointed when you see your guest room. That is not the case here. The reception area is small and friendly, check in was easy, our room was on the fifth floor, not far from the lift. It was a good size and had twin beds, everything was modern and clean. The bathroom was also modern, spacious and very clean. The bed linen was good quality and we had plenty of towels. We had tea and coffee making facilities and a small fridge. The air con was a necessity on a very muggy day and evening. We loved the view from the window, of the piazza in front of the railway station and bus station, which was surprisingly nice. As for convenience, you couldn't beat it. A bus outside takes you up to the Cite Alta, (old town) stopping at the funiculare on the way. The airport bus runs from the bus station outside and of course, the train station is also outside! We hope to visit beautiful Bergamo again and would definitely stay in this hotel.

FrontDeskAttendant, Receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear David, Thank you very much for your positive comment. The opinions of our guests are important to us, and they help us to know your wishes and allow us to constantly improve the quality of our services. We hope to have you as our guest also in the future. Best regards Eleonora

"Clsoe to station"

4
12/07/2016

A comfortable hotel with very helpful staff and a baggage storage facility, which is very useful if travelling by train. The bus for the old city leaves opposite and the airport bus is close, Rooms clean. Breakfast buffet adequate.

"Ideal Location"

5
06/07/2016

My sister and I stayed here one night after our UK flight as a jumping off point for our rail journey on the Bernina Express from Tirano the following day. We wanted a location close to the train station for hassle-free arrival and departure the next morning. The hotel is ideally situated a very short walk from the airport shuttle stop, and equally convenient for the train. Reception staff were immaculate and friendly, spoke English, and made us feel welcome. Our room was clean, quiet and well appointed, and there was a good choice of items on the breakfast buffet.

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear Stoodee Thank you for taking your time filling out the questionnaire on your recent stay at our hotel . We hope to have you as our guest as soon as possible. Best regards Eleonora

"Clean, perfect location."

4
27/06/2016

This hotel deserves all the good reviews on TripAdvisor. Couldn't fault it for cleanliness and location. Even though our room was sharing a wall with the lift we couldn't hear a sound. The soundproofing is remarkably good. Our room had a fridge and tea/ coffee making facilities which was great for cutting costs as we stayed for 7 nights. The restaurant attached is really good. We ate there on 3 nights.The reception has a small seating area and a breakfast room which we didn't use. The location was perfect for the buses and trains. The room was quite small but from our experience, that's fairly normal in Italy. Really lovely bathroom. The staff were friendly and spoke perfect English. Bergamo is so beautiful - we'll definitely be back for another visit in the future and will return to this hotel.

FrontDeskAttendant, Responsabile reception at BEST WESTERN Hotel Piemontese, responded to this review
Dear Teresa, We want to thank you for the comment left us. We are pleased to offer you a nice service. We extend your sincere regards to all staff and we hope to have you as our guest at your next stay. Regards. Monica

"Reasonable and clean"

4
16/06/2016

The hotel was nice, clean and perfect when we stayed with our two daughters (aged 3 and 11 months). The reception spoke perfect English and they accommodated our room with a pull away bed and crib for our kids.

FrontDeskAttendant, Responsabile reception at BEST WESTERN Hotel Piemontese, responded to this review
Dear madame Thank you for taking the time to share your experience about your recent stay at our hotel. Your opinion is important to us. We sincerely appreciate your feedback and we are pleased to see your comments .We hope having you as our guest soon. Best regards. Monica

"Very Nice Hotel"

4
12/06/2016

Very Clean, delicious breakfast, free wifi , Elevator, Parking ( Extra Money) location is wonderful , near from station , and market , friendly staff, speaking English well, Hotel provide maps for tourists

FrontDeskAttendant, Responsabile reception at BEST WESTERN Hotel Piemontese, responded to this review
We thank you for your comment, we are glad to know that you like our hotel, the satisfaction of our guest is our priority. Should you need as again we will be at your disposal. Monica

"Located perfect"

4
29/05/2016

Located perfect. Everything is close by. Central station is towards the hotel, airport not far (15 minutes by bus), city center and Citta Alta can be reached after a short walk. Staff was helpful and uncomplicated. Rooms kept simple but nice.

FrontDeskAttendant, Responsabile reception at BEST WESTERN Hotel Piemontese, responded to this review
Dear Werdi, we thank you very much for your feedback about our hotel. We hope having you as our guest again. Best regards

"Friendly staff and good location"

4
17/05/2016

Perfect location near the train and bus station. 5 minutes from the citta alta with the bicycle. 15 minutes by foot. Breakfast buffet is ok. Very clean rooms and possibility to park your bike. Free wifi.

FrontDeskAttendant, Responsabile reception at BEST WESTERN Hotel Piemontese, responded to this review
Thank you for completing the survTey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Monica

"Good hotel for business"

4
17/04/2016

Located just few steps from central train and bus station. Shuttle bus to airport stops next to door. Air conditioning and soundproof windows. Good restaurant with delicious food and great service downstairs. Just one dissapointing thing-you should every day get a new iternet password at the reception. As a four star hotel should have more items on breakfast table. Lack of fresh vegetable.

"I fully recommend this hotel"

4
01/04/2016

Very good service, helpful personnel. Good location, close to the bus and train stations and within walking distance from Bergamo Alta. Nice and quiet room, with kettle and tea/coffee available. Satisfactory breakfast.

FrontDeskAttendant, receptionist at BEST WESTERN Hotel Piemontese, responded to this review
Dear Sirs many thanks for sharing your time with a comment on TA regarding your stay. We hope you will have another occasion to visit us soon. Best regards Eleonora

"Perfect location and great service"

4
16/03/2016

Hotel is in a perfect location next to main railway and bus stations, airport bus stops close by. Very helpful and friendly staff, for €3 the buffet breakfast is a gift! My double room was very bright and clean. Overall very good value I would stay here again.

FrontDeskAttendant, front desk attendant at BEST WESTERN Hotel Piemontese, responded to this review
Dear Mr. James B, many thanks for sharing your time with a comment on TA regarding your stay. We are glad that you enjoyed your experience at the BW Hotel Piemontese and we hope you will have another occasion to visit us soon! Best Regards, Marzia, Front desk attendant

"Really Good Hotel- very well situated!"

4
08/03/2016

Good hotel the type Best Western can offer. Clean tidy rooms and comfy beds with flat screens and a clean modern bathroom facilities. Very centrally located and everything is at walking distance. The train station is just across the road and the bus terminus for the airport as well. Fantastic if you like moving around using transport to visit citta alta, , san vigilio and anywhere eels in Italy really. Only 45 minutes away by train to MIlan at a very low cost. Recommended

FrontDeskAttendant, Front desk attendant at BEST WESTERN Hotel Piemontese, responded to this review
Dear Robert, thank you very much for your time shared with Tripadvisor community. We are glad that you enjoyed your stay in our hotel and that everything was in line with your needs. Waiting for having you as our guest again, Regards, Marzia

"Excellent place to stay in Bergamo"

5
02/03/2016

We had 2 nights in this hotel and chose it on the basis of previously good reviews and its excellent location close to the railway and bus station. Location really could not have been better as the airport bus (number 1) had a stop right outside railway station which was a 2 minute walk from the hotel. Catching the bus back to the airport was opposite and again an easy 2 minute walk. However due to good soundproofing we never heard any traffic noise. Although quite a busy junction in Bergamo Bassa it did not feel noisy and busy. Very convenient for walking into town and catching the bus or funicular to the old town. Very comfortable rooms, beds and lovely fresh linen and towels. Absolutely spotlessly clean and very good breakfasts for just 3 euros. There is also a small but nice restaurant/bar next door which can be accessed from the hotel. We just had a drink of wine but the food and cakes looked very good. Overall no hesitation in recommending this small hotel for a perfect short stay in Bergamo or use as a less expensive alternative to staying in Milan as the train service is quick(50mins) and cheap tickets available at the station. Will definitely return as really like Bergamo and Milan.

FrontDeskAttendant, Marzia, Fronte desk attendant at BEST WESTERN Hotel Piemontese, responded to this review
Dear LeicestershireThea, many thanks for taking the time to share your experience about your recent stay at our hotel. We are glad that you really enjoyed your holiday in Bergamo and we are proud for having offered you such a good service as per your comment. Additionally, thank you for having underlined all the positive aspects of your stay in detail, your comments will help us as we continually work to improve our guest experience. See you asap! Marzia, Front desk attendant

"Good value for money"

4
24/02/2016

I booked my room via booking.com and asked for an early check in. When we arrived at the hotel the room wasn't ready and we had to wait about an hour for the room to be ready. One hour later we checked in, the room was ready but very dusty, there was a lot of dust on the floor and in the wardrobe. On the plus side, the hotel is across the street from the train and bus station, there's also an info tourist point close by and the room price was quite good. The staff was friendly and helpful, can't complain about them.

FrontDeskAttendant, Front desk attendant at BEST WESTERN Hotel Piemontese, responded to this review
Dear Gicudelagaze, First of all, I am truly sorry that you found the room dusty. Usually, the cleaning service is really appreciate by clients. In future, speaking with reception staff we would find a solution. I am glad that you enjoyed the rest of the stay experience. Trusting in your understanding, I hope you will give another chance to serve you, Warmest regards. Marzia, Front desk attendant

"Basic hotel, but good value"

3
26/01/2016

Basic hotel with few features and a relatively basic feel. Clean, tidy and staff were polite and respectful, nothing to complain about at all. Only stayed as a transit between the airport and travelling further afield so I can't comment on the location but for a nights sleep in a comfortable but basic hotel, it was good value.

FrontDeskAttendant, front desk attendant at BEST WESTERN Hotel Piemontese, responded to this review
Dear Oliver W, Thank you for taking the time to share your experience about your recent stay at our hotel. Your opinion is important to us and we sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. Regards, Marzia Front desk attendant

"Excellent location & a good hotel"

4
13/12/2015

The hotel was very good and in an ideal location. I stayed at this hotel for 2 nights between 30 November and 2nd December. Hotel staff were friendly, helpful and professional. Buses to the Citta Alta are frequent and the train station is a 2 minute walk away. Milan is less than 1 hour by train (and only 5.50 Euro each way). Buses to Bergamo Orio al Serio Airport are frequent and inexpensive and only take around 15 minutes. Hotel and my room was fine and overall I enjoyed my stay. If I return to Bergamo I would definitely consider staying here again.

FrontDeskAttendant, Reception attendant at BEST WESTERN Hotel Piemontese, responded to this review
Dear MarshMellowBird, many thanks for your beautiful comment regarding your recent stay in our hotel. We are very pleased that you really enjoyed your holiday here. Waiting to have you as our client asap, Best Regards, Marzia, front desk attendant

"Very nice, close and perfect atmosphere"

5
11/11/2015

During the EXPO 2015 it was bery dificult to find any nice hotel in good price. This was perfect! Very nice personel, clear hotel, close to station and airport. Very good breakfest! Delicious cofee and meals in restaurant belong to hotel. And Bergamo is so beautyful : ) I realy like this place

"A good hotel"

4
01/10/2015

The hotel was good. The staff was friendly and willing to help in any need to be informed about the city. The room was clean but relatively small without a good view. Room decor rather heavy. The materials for the bathroom was not enough. Breakfast was good and sufficient and well served. The hotel's location is in a relatively not so good area.

FrontDeskAttendant, Reception at BEST WESTERN Hotel Piemontese, responded to this review
Dear Sir, Thank you for taking the time to share your experience about your recent stay at our hotel. Your opinion is important to us, as we sincerely appreciate feedbacks. Your comments will help us as we continually work to improve our guest experience. Hoping to have you as our guest soon, Marzia

"Hotel in Città bassa (lower city)"

4
01/10/2015

We stayed here for one night after exploring Lake Garda and Lake Iseo as we had an early flight back to the UK the following morning. It's centrally located opposite the train and bus stations in Bergamo. We walked to the bottom of Citta Alta in about 10 minutes (to the tram taking you up). The hotel was clean and fresh with several places to eat and drink close by (also a supermarket about 2 minutes walk from the hotel). I'm unable to comment on the breakfast as we'd left for the airport before it was served.

FrontDeskAttendant, Reception at BEST WESTERN Hotel Piemontese, responded to this review
Dear Sir, we really thank you for sharing your experience here on TripAdvisor. We are glade that you appreciated our centrally located position. We hope to have you as our guest soon! Regards, Marzia

"Great location and very friendly reception staff"

5
24/09/2015

The Piemontese is right by the main Bergamo train station and with a bus stop for the airport just across the street and another for the old town you couldn't want for a better position. We arrived with 2 bikes in boxes and they lent us the porter's trolley to carry them from the train station. Very warm welcome at reception - couldn't do enough for us. We were given a space behind the bar to assemble the bikes and they kept the boxes safe for our return trip. We had asked for a quiet room at the back and were not disappointed. The room was very comfortable. On request they brought us coffee/tea making facilities. The wi-fi was strong and BBC world news available on the TV. Very good breakfast in the morning. Good value restaurant attached to the hotel where we ate a really good lunch.

"Excellent room"

3
19/09/2015

This hotel has excellent location at the main street and right at the train station. Staff very friendly and helpful. Room was actually best of our three four star hotels that we stayed at during our Italian tour. Good size room with nice beds and blankets. Bathroom with large shower compartment. Only minus was once again lousy breakfast. We would have given four for this one but breakfast dropped that to three.

"Near Milan"

5
15/09/2015

The room was marvellous for this price Our family who showed up to take us with their car was received warmly . They Could eat their own food!!! The service was very nice Breakfast was very complete!!! Personeel so nice they will tell you everything you like to know!!!