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Best Western The Webbington Hotel and Spa, Axbridge

3.5/5  - basé sur 1167 notations.
Loxton, BS26 2HU, Axbridge, Great Britain - See map
Best Western The Webbington Hotel and Spa - webbington hotel grounds and hotel The Best Western The Webbington Hotel and Spa is ideally located in the center of Axbridge. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Calling all staycationers! Enjoy a weekend of relaxation and exploration in Somerset, at The Best Western The Webbington Hotel and Spa. You’ll be living in the lap of luxury at this Best Western hotel in Somerset, as you spend your stay in an elegant and memorable country manor. The hotel boasts plenty of rural charm thanks to its Edwardian features and picture-perfect scenery. The beautiful views across the Mendips, blooming flowers and landscaped grounds truly make this hotel an attraction in its own right. You’ll be invited to enjoy the exquisite spa and leisure facilities during your stay, which include two lit tennis courts, indoor swimming pool, a sauna and steam room, fitness classes and oh so much more – so put your feet up and relax or enjoy an invigorating work-out. The hotels Tiark restaurant and Webbington bar should not be missed during your stay, with delectable gastro-pub cuisine, Oak paneled walls and open fires, you’re sure to adore this traditional country pub experience. At this Best Western you’ll feel worlds away from the stresses of everyday life, but still just 19 miles from Bristol! Why not rent a bicycle in Bristol - the UK's first cycling city - and try the Bristol to Bath Railway Path following the serene route of an old train line for a manageable 13 miles? More of Somerset’s famous attractions include Cheddar Gorge and its dramatic cliffs, only 17 minutes away by car, the well-known Roman Baths, an hour away and Wookey Hole caves a half an hour away. So, if you’re looking for the most welcoming and scenic place to stay in Somerset check in to the Best Western The Webbington Hotel and Spa. Please note the hotel does not have a lift. Pool will be closed 19th Nov to 19th Dec 2018. We hold weddings & large functions here at the hotel most weekends, which may lead to increased noise level. Please check at time of booking with the hotel.

Best Western

The Webbington Hotel and Spa

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
based on 1167 guest reviews
NOTE ISSUED
Excellent
333
Very Good
343
Average
291
Poor
135
Terrible
65
REFER TO NOTICE
Business Business
155
Couples Couples
550
Family Family
207
Friends getaway Friends getaway
129
Solo travel Solo travel
22
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Would return"

5
12/11/2018

So I booked this hotel as it was £60 breakfast.i requested a specific room. What can I say.they provided. The room was amazing (room 9) huge and very comfortable. Didn't have an amazing vue but I didn't sit staring out the window.the staff were lovely the bar staff didn't get his name did everything to make me feel comfortable and was very friendly. The same with the receptionists. Dinner from the bar menu was lovely and really good priced.only had tap water so don't know about the drinks menu. The room was in the old side which was lovely and rustic, just my style. Breakfast was lovely 7.30-9.30. As the hotel didn't have many guests the waiter took your order for cooked food which was lovely. The pool was nice and good changing rooms. Massive gym if you wanted to use it.bit strange walking through the gym to the sauna but not to bad.Everything was lovely and just what I needed for a night away to clear my head.the only 1 thing I could suggest is to bring your own hairdryer as the one in the room you have to hold down which hurts after a while and may be an issue with people who have joint issues.also the dryer in the changing rooms for the spa facilities,are the old style burn your Hand jobbies but I think there having a refurb in the leasure part soon so may change.all in all it was a very enjoyable stay.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Emily A, Thank you for your review following your recent stay at our Webbington Hotel and Spa. I am glad to read you enjoyed your overall experience with us and you found our services and amenities of our gorgeous Edwardian Manor to your liking – including our highly praised dining options. Regarding the gym, as stated in our website, a short walk through the gym is required to access to the sauna. This is due to the layout of the building and I would like to apologise for the inconveniences this may cause. Thank you for choosing our hotel and taking the time to leave us a review. I will pass your comments onto the hotel team, as this helps ensure we continue to offer the standards and service that we pride ourselves on. Should you visit the area again, we would like the opportunity to welcome you back at the Webbington Hotel and Spa. Please don't forget to book direct for the best rate. Kind regards, Laura Guest relations.

"Good value"

3
07/11/2018

I wasn't expecting the ritz for the money we payed the room was a bit grim carpet could have done with a clean but like I say it wasn't the ritz bathroom ok plenty of hot water clean comfy bed the best thing about this place was the cooked breakfast loved the bacon & sausage best bit was tinned tomatoes lovely, for the money it did what it said on the tin.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Jacfive Thank you for your valued feedback following your stay at the Webbington Hotel and spa. I was very pleased to read you had an enjoyable stay in our gorgeous period property and you enjoyed our highly praised breakfast with fresh, locally sourced ingredients. Thank you for choosing our hotel and I will be sure to pass on your compliments to our dedicated team. Should you visit area again, we would love to welcome you back. Please don't forget to book direct with us for the best rate. Kind regards, Laura Guest Relations

"Birthday Visit"

3
06/11/2018

Used our Tesco Vouchers to book this hotel for 3 nights away on my birthday. We paid extra to upgrade the accommodation as we find if you book with vouchers you seem to get allocated a far from perfect room. The room was OK although even then the rooms on either side of us were larger and laid out better.We were in main building which was a bonus as many rooms are in the annexe. The evening meals were quite good and reasonably priced the only snag is that it was very chilly In the restaurant.Staff were pleasant and very efficient.Breakfasts were also good ,plenty of cereals and fruit,usual items on the hot buffet although you had to order fried/poached eggs to order ,if you wanted to eat them with the rest of the items one or other got cold.Toast,croissants ,pastries and yoghurts were also available.Haddock and kippers are also on the menu but my husband found the haddock to be a bit dry. We have stayed here before and did use the nice swimming pool but unfortunately did not have time this visit. The hotel is a bit out in the sticks,the M5 is close but you don't hear the noise when windows shut and it doesn't spoil the view across the valley. My rating would be good rather than average if I had that option.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Janet J, Thank you for your feedback following your recent stay at our Webbington Hotel and Spa. I would like to thank you for choosing us for such a special occasion and I am very pleased you enjoyed your visit. Our priority is to provide our guests with an enjoyable experience and this is why we work hard to offer all our guests high quality amenities. I was sorry to read about the issues you encountered at the restaurant – I would like to let you know that any comments, questions, or assistance our guests may need, our staff is only too pleased to go the extra mile and assist where possible. Once again, thank you for choosing our hotel and leaving us your valued feedback. Shoud you visit the area again soon we will be more than pleased to welcome you back at the Webbington. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations.

"Webbington"

4
04/11/2018

Very large hotel with lots of stairs and steps long coridoors.Not ideal for the elderly ,very good breakfast,good size pool although very cold water.Huge gym ,good sauna and steam room,happy to pay £60 to include very good breakfast,nicely sereved.Would stay again if the price was good.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Kendrew2017 Thank you for your valued feedback following your recent stay at our Webbington Hotel and Spa. I am glad you found our facilities to your liking and I would like to apologise for the issues you experienced with the cold water. We work hard to offer our guests a special, relaxing experience on our Edwardian manor and we aim to provide high quality amenities – including the free use of the gym facilities for our guests and our praised breakfast, made with fresh and locally sourced ingredients. Unfortunately, due to the layout of our building we are not able tooffer a lift. However, our dedicated staff are eager to assist where possible should our guests require any assistance with luggage. Thank you for choosing our hotel and sharing your feedback. We do hope we have an opportunity to welcome you back again when next visiting the area. Don't forget to book directly with the hotel for the best rate. Best regards, Laura Guest Relations

"Lovely pool staff very friendly and helpful"

4
01/11/2018

Pamper stay for friends birthday lovely lunch , swim, and dinner. Drinks reasonably priced. First class massage from beauty therapist, at the hotel Sue Gale. Massage included back neck and shoulder massage , mini facial and either hand or foot massage.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Susiewi67 Thank you for your review following your stay at the Webbington Hotel and Spa. We feel we can offer an ideal experience for a relaxing getaway, with various local attractions nearby such as Weston Super Mare, the Wookey Hole Caves, the Mendip or Cheddar Gorge . I was very pleased to read that you had a lovely experience at the Hotel and I will pass your compliments onto Sue Gale, the beauty therapist at our Leisure Club. Thanks for choosing us and leaving us your feedback and we look forward to welcoming you back again when next visiting the area. Please don't forget to book direct with us for the best rate. Best regards, Laura Guest Relations

"Half tern break"

4
30/10/2018

We booked here for a night whilst spending a few days in the West Country for the half term break,when we arrived they didn't have. A Family rom available as booked but quickly upgraded us to a wonderful exec room.This was perfect Breakfast was good and the staff were able to accommodate my granddaughters coeliac disease by providing gluten free range and soya milk for her dairy allergy. Staff were not overly helpful but OK.The hotel is off the beaten track but still beauitful would stay again.

"Lovely hotel"

4
28/10/2018

Stayed here as an early birthday treat, made the reservation through booking.com & put in the special instructions could I have best room available as it was my birthday & they delivered!! Our bed was 2 singles pushed together, it was massive & very comfortable, 5 pillows plus 2 spares in the wardrobe! 2 huge bath sheets. Despite being able to see the M5 in the distance the view out of our window was fantastic. We had tea, coffee, hot chocolate & biscuits available, we had a small hallway to separate the bedroom & our bathroom. Freeview TV. Coathangers, chair, desk, menu for the terrace bar. Didn't tey facilities but that was personal decision. Breakfast was OK, could have done with being hot as was warm but good all the same, cereal, fruit juice, fresh fruit, yoghurt, toast, jams, marmalade, all milks, fry up, different eggs on request, kippers etc. Check out was by 11 which was lovely as you can get a long lie in. Overall would definitely stay again.

"Beautiful setting and comfortable stay"

4
28/10/2018

We stayed here for one night to break our journey from Cornwall to the Midlands. I have often noticed this hotel from the M5. We decided to break our journey this time and when looking for hotels this one came up with special 'winter rate' and seemed good value. We were given a 'superior room' with beautiful views of the Somerset levels. Unfortunately you could hear the motorway but it didn't bother us as we had the window closed. Our room and bed was very spacious and comfortable. The hotel has lots of character. We ate in the restaurant and found it very good value and delicious. We enjoyed our stay here very much.

"Very disappointing 'Spa-day'!"

2
27/10/2018

After what has been a stressful couple of weeks for us, my sister and I decided to treat our mum to a birthday pamper at The Webbington. We booked a spa voucher online at SpaSeekers ahead of the day and I was called by a lady by the name of Sue I believe, that helped me arrange the day. She gave me details on times of arrival, what to bring and booked us in for our treatments. I queried with her, whether all 3 of us could have our treatments at the same time but unfortunately this wasn't an option; however she did say that 2 of us could go in at the same time and 1 of us would have to go in on their own after. As I wanted us to spend the day together and for no one to be sat on their own, I declined the offer. Therefore, we had 1 treatment booked for an hour at 13:30, 1 at 14:30 and the last one at 15:30. On arrival, we headed down to the spa where there was no one at the reception. We used the telephone to 'call for assistance' and was told someone would come down. We waited for 7 minutes, before another couple came down to the spa and were then also waiting. The gentleman also used the phone to call for assistance and again he was told that someone would come down. After 10 minutes of waiting, what appeared to be a male fitness instructor came out from the gym with a member of the public. He acknowledged me by saying that he would be with me shortly. He proceeded to collect a towel, of which he then threw at the customer that walked out from the gym with him. We were then given our towels and some robes. You could see that the towels were fresh as they came neatly folded from a packet that we saw him open. However, none of us used the robes as they smelt very 'fousty' - as if they'd been hung in a kitchen. The overall layout of the place is quite poor. You have to walk through the gym to get to the changing rooms and then walk back out through the gym to get to the pool. When you're walking around in a towel through a gym full of men, it makes you feel a bit uncomfortable. Something else that we found slightly uncomfortable to see is the fact that there were staff cleaning the stairway and the skirting of the spa. Now, as I was told that we couldn't arrive until 10am, why isn't the cleaning done at the beginning of the day before members of the public arrive? My mum went for her treatment at 13:30, to be told there had been a mess up with the bookings. Her treatment would now be delayed until 14:00 and then both my sister and I would go in at 15:00. This was exactly what I didn't want to happen because then my mum had to sit on her own for an hour. In the end, my mum didn't go in for her treatment until 14:15, which at the time my sister and I were aware of because nobody came to notify us. So, when we arrived at the treatment room just before 15:00, we the didn't go in until 15:15. When I purchased the vouchers, the detail of the treatment was 'Back, neck and shoulder massage, with mini facial and a hand (or) foot massage'. When my mum came out from her treatment, she told me that she wasn't given the option and was just given a hand massage. We did give feedback about this matter to the beautician. But our treatments should have been clarified with us on our arrival. I would like to say though that my mum, my sister and I were all very satisfied and relaxed after our treatments. The girls were very friendly and professional. In addition to this, when you treat yourself to a massage you expect relaxing surroundings. However, at The Webbington this isn't the case. Because it would appear that directly above the treatment room there was a wedding party. I know this because whilst we all had our treatments we could hear them all scuffling around upstairs. We arrived at 13:00 and left at 16:30, which I can say is the first time I can remember ever spending such little time at a spa. My sister and I paid £160 for the privilege of the day and I can categorically say that it was not worth that AT ALL and we will not be returning.

"Not quite at the top"

4
24/10/2018

Stayed for two nights for a wedding at the hotel with all of the families and friends. A lovely old Edwardian manor house converted and added to with fantastic views west over the Somerset Levels. However, being an old building there are problems. There are many short and long flights of stairs and turns. It can get confusing. The hotel is looking tired in places and has dark paneling in many area's. Room 7 was good with a super king bed. However, the radiator would not work but housekeeping brought a small fan heater. The electric towel rail in the bathroom was not working although switched on. Staff, particularly housekeeping, were excellent. Breakfast buffet was very good even though the hotel was very full. The facilities for a wedding are very good and staff did their very best to make it go well. Can be recommended as a complete wedding venue and as a base for exploring the area including Axbridge, Cheddar and the Mendips. The hotel has a 10m pool, large gym and steam and sauna rooms. Shame there is not a jacuzzi as well. It does however need better signage as it is along a narrow winding country road and you come across the entrance suddenly.

"Poor Signage Outside and Inside"

3
23/10/2018

Took ages to find the hotel, signs on the roads were not clear. Luckily I was traveling in the afternoon otherwise it would take much longer to find the hotel in the dark. The outside of the hotel and the public areas look nice. Receptionist was friendly. But the signage to room was very poor, took a while to find it. I requested a GROUND FLOOR room but had to navigate my way through loads and loads of stairs again poorly designed, I almost fell several times. My room was OK in size but tired looking, full of stains on the carpet. Breakfast was OK.

"Tired and dated"

3
18/10/2018

We had two nights here whilst visiting family in the area but I don't think I would stay here again. The whole hotel could do with an update, new carpets and painting. Our room was really quite small and cold, there was no way to turn on the radiator, I think it is centrally timed by the hotel and when trying to turn the thermostat knob I noticed it was thick with cobwebs behind it. The bed was comfortable though and the bathroom a good size although also quite cold. We had booked to eat in the restaurant the first night as our family were going to meet us in there and although the meals were fine the staff seemed very fed up and unfriendly. After we had eaten we went into the bar area but had to wait ages for someone to turn up and serve us, again in a miserable fashion. The following night we just ate in the bar and the staff this time were much more attentive and quick to clear tables. The pool is nice and big although the changing rooms are not in the pool area, you have to walk a short way over a tiled floor where people are walking with outdoor shoes on, as I had no flip flops this wasn't a very nice experience. Also if you want to use the steam room and sauna you have to trail right through the gym whilst dripping wet with a towel wrapped round you and again barefoot. Not a very good layout at all, I would highly recommend people to take flip flops with them. We didn't use the gym but it looked very good with a variety of equipment. Breakfast is buffet style and when we first turned up we assumed we had to wait to be seated (as you do in most hotels) but there was no one around at all, I eventually went back to the bar and asked the woman there if we were to just seat ourselves and she very rudely said ‘well of course you do, sit where you want'. Once seated we were asked if we wanted tea or coffee but then the man just marched off without telling us anything about the breakfast or where it was. The breakfast itself was fine, hot and well cooked and plenty of choice. Overall the thing that lets this hotel down is the indifferent staff who really give off a feeling that they are not interested and for that reason I couldn't really recommend it.

"Return trip"

5
12/10/2018

Stayed for just one night on return from a trip to Tenby. As always a warm and pleasent welcome.Food on spec and good value, room clean and comfy. If I could offer one small citisim please try and provide a couple of local brewed beers,then each visit would be complete!! A big thank you to all the team who work so hard to look after us,we really appreciate your efforts and look forward to calling by again.

"September Wedding"

5
08/10/2018

We had our wedding here on the 22nd September and we can honestly say it was such an amazing day! We booked the Webbington for our reception back in 2016, and was so lovely to see everything all come together! A BIG thank you to Roger, Miro, Laura-Jayne & all the team for looking after us on the day, everything went so smoothly! the food was spot on and family and friends all commented how delicious it was! We had the resident DJ booked in the evening and he did an amazing job for us, and we danced all night till the very end! We attended two of the Webbington's wedding fayre's in the lead up to the day, and they were worth a visit, lots of ideas and inspiration! The weather wasn't on our side, but we made the most of it and have lots of happy memories of our wedding day! Thank you again to all involved, we had the best time! from the new Mr & Mrs Eggins :)

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Mr & Mrs Eggins, Thank you for your feedback following your wedding at the Webbington Hotel and Spa. First of all, thank you for choosing us for this occasion and I will pass your compliments to all the team. I am sure they will be happy to read your comments. With the utmost attention to details, our dedicated in-house events & weddings work hard to make sure the weddings celebrated in our venue are special, unforgettable occasions by offering diverse options and I am glad this had been the case. Once again, thanks for choosing the Hotel and leaving your feedback. We will be looking forward to welcome you back in your next visit to the area. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations .

"Lovely break away "

4
08/10/2018

Has our Wedding Reception here 26 years ago & always said we'd go back but didn't until now! Really enjoyed our stay here. Had a lovely room in the old part of the hotel. Very professional & friendly welcome on arrival by Jamie in Reception. Bar & gym staff not particularly friendly - felt we were an inconvenience to them! Restaurant staff were friendly. Had breakfast & evening meal - good quality & reasonable service although we did have to hunt down a waitress to order our cooked breakfast & also a waiter to sign for our evening meal! We will return

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear JULSomerset, Thank you for your feedback following your stay at the Webbington Hotel and Spa. First of all, thank you for choosing us for such a special day and I am glad you enjoyed your stay here and found the facilities It is our priority to make sure our guests have a positive experience by offering high quality services and facilities - including our highly praised menus, made with fresh, locally sourced ingredients. However, I am surprised to read some of your comments on our staff. Our teams at the different areas of the Hotel are eager to go the extra mile and assist where possible should our guests have any questions or need any assistance. Once again, thank for choosing us and leaving us your feedback. Your comments are very important as they help us to improve. I will pass your compliments and notes to Jamie and the staff. Should you visit the area, we will be more than happy to welcome you back at the hotel, our gorgeous Edwardian manor overlooking the Severn Estuary, located near various local attractions such as the Mendip, Weston-Super-Mare among many other areas our guests love to visit. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Nice but nor brilliant"

3
06/10/2018

Went there with two other couples to celebrate a birthday. Rooms where tired and small but clean. When we went to use swimming pool it was shut but the staff could not tell us when reopening had to check with reception. Not helpful at all.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Chubby7of9, Thank you for your feedback following your stay at the Webbington Hotel and Spa. I am sorry to hear your experience at the our gorgeous Edwardian manor did not exceed your expectations. Our timetables can be seen on the hotel's website and should our guests have any enquiries or questions, our friendly staff at reception is willing to go the extra mile and assist where possible. Once again, thanks for choosing us and leaving your feedback. Your comments are important to us, as they help us to improve and I will pass them to the team. We would like to welcome you back should you visit the area again, hoping to provide you a superior experience. Best regards, Laura Guest Relations.

"Lovely old building"

4
02/10/2018

Really good family room. Clean....well equipped. Lovely views from many windows and outside sitting area. Exceptionally friendly staff. Really tasty, hot Sunday meal...and not too expensive. Nothing too much trouble for breakfast. Only complaint would be ....to go to changing room to pool, had to walk along corridor with towel around you and then the steam and sauna rooms were through the gym.....funny arrangement ??,

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Anne H, Thank you for your feedback following your stay at the Webbington Hotel and Spa. I am glad to read you enjoyed the facilities and the area where the hotel is located. The Webbington is situated near Weston Super Mare, the Wookey Hole Caves and many other local attractions our guests love to visit. Also, the stunning views of the Severn Estuary make the hotel a fantastic location to enjoy a fantastic meal made with fresh and local ingredients near the seaside. On another note, regarding our leisure facilities (free to use for our guests during their stay). As noted in our website, due to the layout of our building a short walk is required in order to access the sauna and steam room. I would like to apologise for any issues this may have caused. Once again, thanks for choosing us. Should you visit the area again, we would love to welcome you back to the Hotel hoping to provide you a superior experience. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Great nights sleep"

4
30/09/2018

Room: Relaxing decor, comfy mattress, instant hot water. Fantastic pool view, very well equipt gym, helpful (but not particularly friendly staff), quiet location, ample free parking. Very reasonable price all considered - would stay again.

"OK"

3
28/09/2018

First, it was difficult to find this place; perhaps this was due to our satnav not being able to cope with the road closures that were in place at the time of our visit. Our room was disappointingly small and located over a very noisy wood pellet burner. At the end of our stay the reception manager did reduce our bill and apologise as we should have been in a superior room as we booked via BW. The main restaurant was overcrowded due to a large party; this meant service was very slow after we had finished our starters. The following nights we ate in the bar; much the same food but much quicker service. Most amazing of all, for a hotel of this size and rating, was the lack of daily papers: "its because we are so far away from any paper shop" explained the receptionist..........

"Fantastic 2 day break"

5
12/09/2018

Just back from a 2 night stay at the Webbington. Where do I start? The hotel is fantastically quirky, views of the countryside are excellent, the staff are welcoming and helpful, prices are fine, room was great - all in all a highly recommended hotel. Thank you

"the staff make it worth it"

4
09/09/2018

just got back after 3 night stay and will be returning next year.As some people have mentioned there are no lifts but the staff are more than willing to carry your luggage.The room was quite hot but a member of staff provided a fan when we arrived.My wife thought it strange that the dressing table mirror was off to the side so couldn't sit in front of it.The bar ran out of Bailleys and the barman had to search another bar when someone asked for Sambuca.The one thing that stands out at this hotel is the helpfulness and friendliness of all the staff who are happy to go out of their way for you.It is approx. 35 min drive to Clarkes Village and about the same to Weston Super Mare

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Edward, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad to read you enjoyed your stay at our gorgeous Edwardian manor, located near local attractions such as Weston-Super-Mare, the Mendip or the Wookey Hole Caves. I am pleased to read our service was helpful and friendly. I will pass your compliments to our team. I am sure they will be happy to read them. As noted in our site, due to the structure of our building, we are not able to offer a lift. However, our commended staff is eager to go the extra mile and help where possible should our guests need any assistance (for instance, with their luggage). Once again, thanks for choosing us. Should you come back to the area, we would like to welcome you back at the Hotel. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Wedding reception"

5
06/09/2018

We had our wedding reception at the webbington hotel on the 2nd September and we couldn't fault it, the staff were friendly and helpful from start to finish and the venue on arrival was beautiful they did an amazing job on decorating the room and made sure the entire evening ran smoothly, we stayed in room 10 with the balcony that had amazing views. We were very happy with our stay and the reception I would definitely recommend them as a wedding venue! ??

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Bethanyrosze, Thank you for your review following your stay at the Webbington Hotel and Spa. First of all, I would like to congratulate you on your wedding and thank you for choosing us for such a special day. It is our priority to make this special occasion an unforgettable, personalised experience and we do so by offering excellent facilities and services, working hard and with the utmost attention to details. Your feedback is important to us and I will pass your compliments to our friendly and commended staff. I am sure they will be more than happy to read such kind comments. Once again, thanks for choosing us. Should you come back to the area (our charming Edwardian manor is near attractive destinations such as Weston-Super-Mare, the Mendip or the Wookey Hole Caves), we would like to welcome you back at the Webbington Hotel and Spa. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Lovely old style hotel"

5
17/08/2018

Excellent facilities, friendly helpful staff, upon arrival we were warmly greeted by the reception staff who we found to be very helpful throughout our stay, the hotel is located in a very remote area great views of the surrounding fields and the M5 motorway, but ideally located for exploring the local attractions Cheddar, Wells, and Glastonbury not too far away, room was comfortable very clean, and very quiet at night so able to get a great sleep, restaurant food quality was excellent, with a good selection of meals, breakfast was very good. Really enjoyed our stay this is our second time at this hotel and would definitely use it again

"Late lunch"

2
17/08/2018

We arrived during our walk on part of the Mendip Way, and as there wasn't much else on offer, decided to try his hotel for lunch. Large car park & hotel, but without any staff.... At the bar, there was a sign stating if you wanted service to use the phone at the end of the bar - the phone didn't work. So we went looking for signs of life and eventually found someone. We ordered and paid for drinks and food and waited.... There was one other couple in the bar, who had already eaten and the four of us. After what seemed like an unreasonable length of time, our food arrived. The waiter told us all of the staff were in a meeting and so no one was about! The food was terrible. You cannot run a hotel without staff being available, it is a cardinal sin.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Cftjw, Thank you for your review following your experience at the Webbington Hotel and Spa, our charming Edwardian manor near attractive destinations such as Weston-super-mare, the Mendip or the Wookey Hole Caves. I am sorry to read your meal with us did not exceeded your expectations and would like to apologise for any issues you encountered. I am surprised to read your comments on the availability on our commended staff at the time of your meal. Our team works hard to make sure all the orders are delivered and in busy times, some delays might be experienced. I am sorry this had been the case and I would like to let you know I am passing your feedback along to our team, who will take note of the issue mentioned in your review. Once again, thanks for choosing us. Should you come back to the area, we would like to welcome you back at the Webbington Hotel and Spa, hoping that you could enjoy a pleasant meal from our highly praised menus, made with fresh, locally sourced ingredients. Best regards, Laura Guest Relations

"Parents be aware of hidden chargers."

3
16/08/2018

Lovely setting, helpful staff and satisfactory food. Costs £10 extra for a travel cot of poor quality and no mattress so uncomfortable for young children. This is not helpful when you and your child is tired from traveling. Staff helpful but the lack of mattress or cost of cot isn't their fault.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear RachelW2 Thank you for your review following your stay at the Webbington Hotel and Spa. Whilst I am glad to read your experience with us at our charming Edwardian manor was overall positive, I am surprised to read your comments on the travel cot and I would like to apologise for any inconvenience you encountered. It is our priority to ensure our guests have an excellent stay by providing high quality services and facilities – including the free use of the spa for our guests or, as it in this case, the travel cot. Should any of our guests need any assistance or have any enquiries, our friendly staff at reception will be more than glad to go the extra mile and assist where possible. Your feedback is important to us as it helps us to improve and I will pass along your comments to our team, who will look into more detail the issues mentioned in your review. Once again, thanks for choosing us. Should you visit the area again, we will be more than happy to welcome you back. Our hotel is located near various locations our guests love to visit such as the Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations

"Quirky Value for Money, Great Views"

4
14/08/2018

We used to see this hotel from the M5 motorway. Having discovered it had a spa, we decided to stay here. The rooms are a very competitive price (ring direct for the best deals). The staff are friendly and helpful. As there is no lift (this is clearly explained on the website) help is given with luggage. The breakfast is good, with several items available to order freshly-cooked. The buffet could be a bit more imaginative, some more fresh fruits would be welcome. The bar meals are well-priced in hotel terms. The rooms are not huge, but adequate, beds are comfortable and for the price paid the rooms offer great value. The gym and spa facilities are of a slightly strange design, probably down to the age and quirkiness of the building. There is no poolside access from the changing rooms, you have to go through the gym reception area. The sauna and steam room are accessible through the gym, not so good if you are dripping wet from going swimming. A jacuzzi would be a great addition. The steam room was unfortunately out of service when we visited. Unlike some spa hotels, no slippers or dressing gowns were offered, but the price was so good, I wouldn't quibble. I have paid three or four times as much in other places for similar facilities. Children are not allowed in the pool before 8am (school holidays) or after 7pm, which was a bonus. The hotel has fantastic views from the terrace bar and leisure club. Although close to the motorway, the hum of the motorway traffic is not a problem. Bear in mind that the hotel is near farms, so there are country smells outside in the car park! The Webbington is not a hotel for anyone with mobility issues, there are a lot of steps and stairs. All in all we had a good time.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear HJDWales, Thank you for your review following your stay at the Webbington Hotel and Spa. Our hotel is located near various locations that our guests love to visit such as the Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. Indeed, the views of our premises are gorgeous and I am happy to read you enjoyed your break with us. It is our priority to make sure our guests have an unforgettable experience whilst staying with us and I am glad yours had been positive. We work hard to provide high quality service and facilities, including our selection of comfortable and well-equipped rooms as well as our highly praised menu at our bar and restaurant facilities (made with fresh, locally sourced ingredients) or our leisure facilities, free to use for our guests. As noted in our website, a short walk through the gym is required to access to the sauna and the steam room. Besides this, I am glad to see that you found the staff helpful and friendly. As also noted in our web, we do not have lifts due to the period when our hotel was built but should our guests have any enquiries or, for instance, need help with their luggage, our friendly team will be more than happy to go the extra mile and help where necessary. Your feedback is important to us, as it helps us to improve. I will pass your review to our team who will take note of your suggestions and inspect the issues above mentioned in more detail. I also would like to apologise for the possible inconveniences caused by the closure of our steam room due to maintenance issues. Once again, thanks for choosing the Webbington Hotel and Spa. Should you visit the area again, we will be more than happy to welcome you back. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations

"Ann enjoyable stay in pleasant surroundings."

5
12/08/2018

I found it hard to fault. Our room was spacious and had character. All staff were extremely polite and helpful. The breakfast choices were many and varied and all freshly cooked. The pool was good, however, the layout of the leisure facilities a little odd. Based on our experience I would have no hesitation in recommending this hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Simonfoster407, Thank you for your review following your stay at the Webbington Hotel and Spa. I am happy to read you enjoyed your break with us - it is our priority to make sure our guests have an excellent experience whilst staying with us and I am glad this had been the case. We work hard to provide high quality service and facilities, including our selection of comfortable and well-equipped rooms, our highly praised menu at our bar and restaurant facilities (made with fresh, locally sourced ingredients). Also, we offer free use of our leisure facilities to our guests – as noted in our website, a short walk through the gym is required in order to access the sauna and steam room. Your feedback is important to us and I will pass your compliments and comments to Jamie and our team. I am sure they will be very happy to read your review. Once again, thank you for choosing us. Should you visit the area again, we will be more than happy to welcome you back. Our hotel is located near various locations our guests love to visit such as the Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations

"Nice Hotel a bit dated"

3
09/08/2018

Lovely location and a great place to escape to. The views are lovely. The staff are friendly and welcoming. The rooms are small but dated and a bit tired. The gym is good and offers a range for all. The food is excellent. Breakfast is self service buffet but you can also order selected meals. Recommended

"Wonderful stay"

5
06/08/2018

Excellent room, cleaned daily. Our grandchildren were so excited when they saw their towels had been formed into elephants. Nice touch. Staff friendly and helpful. Could not fault the food. Looking forward to our next visit.

"Nice but dated."

3
05/08/2018

Recently stayed here and the place and location itself is lovely and staff are very friendly and helpful the only downside is rooms themselfs they are very dated, we were given a room with a double bed which turned out to be two singles pushed together which made the night slightly uncomfortable to sleep, they also had a musty kind of smell. The walls are also very thin so you can hear ever creak and crack from other rooms.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear TonyDier, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed the location and facilities of our gorgeous Edwardian manor Hotel and I would like to apologise for any issue you encountered with your room. At the Webbington Hotel and Spa it is our priority to ensure our guests have a pleasant experience by providing high quality services – including our selection of spacious rooms, well-equipped with modern-day facilities–. Our housekeeping team is very thorough and works hard to make sure all areas of our hotel are kept to high standards of hygiene and cleanliness. Your feedback is important to us, as it helps us to improve. I will pass your comments to our highly professional, commended staff, who will look into the issues your had raised in your review. Once again, thanks for choosing us. We will be looking forward to welcome you back at the Webbington Hotel and Spa should you visit the area again. We are located near stunning locations our guests love to visit each time Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendip and with free access to the spa and pool facilities for our guests. Best regards, Laura Guest Relations

"Lovely view from the terrace"

3
03/08/2018

Stopped here for one night on the way to meet family in Devon. It's a lovely location with stunning views over Somerset. It is, however, very near the M5 which is good and bad, depending on your point of view. Good from fact its a great stop off point for a journey further south but, bad from the noise element on the terrace and the fact it's not actually very easy to actually get to the hotel from the motorway. The pubic areas of the hotel are lovely, the bar and restaurant are great with lovely outdoor seating. It's clearly a popular wedding venue as they have some great large rooms for hire - there were two weddings on when we were there. The rooms themselves are quite small - we were in the back part of the hotel and be warned, there's no lifts and we were on the second floor. The rooms was clean and adequate for a one night stay and for the price we paid, it was an absolute bargain. The menu is good as is the food, and the ‘proper' breakfast was really lovely with excellent service. We didn't use the spa facilities but they looked good. I'd definitely go back if we were in the area again.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Ditsy_11, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed your break with us and found our services and facilities of our hotel of your liking. This includes our varied selection of fresh, locally sourced food in the menus of our bar and restaurant venues and our breakfast. Also, there is available a selection of well-equipped and spacious rooms, kept to excellent standards of cleanliness by our commended housekeeping staff. As stated on our website, we are afraid we do not have any lift(s) due to the period our property was built. However, should our guests require assistance with their luggage, our team will be more than happy to help. Also, our venue is quite popular for hosting weddings and other events, and we try to keep our noise levels to a minimum to guarantee our we Your feedback is important to us, as it helps us to improve. I will pass your compliments to our team, who will also look into more detail the issues raised on your review. Once again, thank you for choosing us. I am glad you enjoyed your stay with us at our gorgeous Edwardian Manor located in a strategic point, near local attractions and destinations our visitors love to visit each time they are in the area such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. We will be looking forward to welcome you back on your next trip to the area. Best regards, Laura Guest Relations

"Our favourite place"

5
01/08/2018

Stayed in May 2018 for my Husband's birthday. Room 9. We had stayed here on previous occasions and everything was just as good as we remembered. Room was clean and well aired. Food was delicious and plentiful. Service was second to none. There was a wedding on that day but it made no difference to our stay. The staff were still as attentive as ever and it was lovely relaxing in the bar area on the afternoon. Looking forward to our return visit in October for my birthday ??

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear TJ H, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad to read you had a really nice break with us and you enjoyed the high quality facilities of our gorgeous Edwardian manor, including our restaurant and bar venue with a variety of choices in our menu, made with fresh and locally-sourced ingredients. It is our priority to go the extra mile where possible and provide an excellent experience to our guests and I am pleased to read this has been the case each time you stayed with us. I will pass your compliments to our friendly and professional team, who I am sure they will be very happy to read. Once again, thanks for your choosing us. We are looking forward to welcome you back at the Webbington Hotel and Spa in October. Our hotel is near various towns and touristic attractions such as Weston-Super-Mare, Cheddar Gorge and the Wookey Hole Caves, which our guests love to visit each time they stay in the area. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Awful experience"

1
01/08/2018

This hotel is unclean, marks all over the carpet, also looked like we had poo, on the dressing table chair. My mother is disabled, which I had rung them twice about, and at no time was I told about all the steps inside and outside the building. The biggest disappointment was that flies could land on the food at breakfast ( pastries, bread, fruit) as this was NOT covered, but could not stomach eating This, with the flies.very disappointed with this hotel and feel that they would need to pay me to stay there.

"WALKING HOLIDAY"

4
30/07/2018

Beautiful location with fantastic views from the terrace. Central for walking in the Mendips and a visit to the unique Glastonbury and Tor and lovely Wells with its .Ccathedral and Bishops Palace to explore. As a single person I was pleased with the good large bedroom and double bed that I was allocated. Bar snacks and buffet breakfast were very good with a varied selection. However the evening meal varied in the quality of the cooking, some very good, some a little tough. Staff all very accomodating friendly and helpful.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Avrambler, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed your stay with us at our gorgeous Edwardian Manor located in a strategic point, near local attractions and destinations our visitors love to visit each time they are in the area such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. I am happy to read you found the room and its modern-day amenities of your liking. Our friendly, thorough housekeeping staff works hard to ensure all areas of the hotel are kept to excellent standards of cleanliness. It is our priority to provide excellent services and facilities, including our highly praised selection of food from our restaurant and bar venues (made with fresh, locally sourced ingredients) and the free use of our pool and spa for our guests. Your feedback is important to us, and I will pass your comments along to our team, who I am sure they will be happy to read. Once again, thank you for choosing us. Should you visit the area again, we will more than pleased to welcome you back. Please, don't forget to book direct for the best rates. Best regards, Laura Guest Relations.

"Birthday Treat"

3
27/07/2018

Beautiful views and comfortable generally clean rooms and the pool was lovely but there is a farm near by which meant there were lots of flies in the warm weather and 'smells' of the farm when the wind was in a certain direction! Breakfast was really good but the restaurant evening meal was ok the bar menu was best value and you could eat outside and admire the view. If there is a wedding (very popular location) it can be busy and noisy. Sue who does the treatments in the Spa is really lovely. The staff were friendly and helpful in the hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Juliecahill46, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad to read you enjoyed your stay and found the facilities of our Edwardian manor of your liking – including our highly praised varied choice of foods made with locally sourced, fresh ingredients; and the free use of our spa and pool for our guests. It is our priority to ensure all our guests have a pleasant experience and this is why we work hard to equip our rooms with modern-day facilities and keep them to excellent standards of cleanliness. I would like to apologise for any issues with the noise and the smell from the neighbouring farm you encountered. Should our guests have any need or enquiry regarding their room during their stay, our friendly and commended staff at reception will be more than happy to go the extra mile and help where possible. Your feedback is important to us, as it helps us to improve. I will pass along your compliments to Sue as well as your review to our team, who will inspect in more detail the issues raised on your review. Once again, thanks for choosing the Webbington Hotel and Spa. Should you visit the area again, we will be more than glad to welcome you back at our hotel, located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendip and with free access to the spa and pool facilities for our guests. Don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Midweek break "

3
27/07/2018

Arrived mid afternoon easy check in front facing room over the lower fields. Noticed a mild smell of the cattle sheds less the 100 Mitres away followed by the brushing off of the flies which has lowered my score to a 3. Not a lot the hotel can do about it which is unfortunate. Great bar food but evening meals in the restaurant was a bit disappointing. Breakfast is 10/10 waitress and staff fantastic. What was surprising was they didn't have a policy to clear the outside terrace by 11/11.30pm as the noise to the front bedrooms did echo in. But they did clear it once it was high lighted as there was a pre wedding party on the terrace. If I would return I'd make an inquiry if there was a wedding due as it would get busy Gym was well equipped and the pool was a bonus. Rooms were large (ours was a superior room) Clean with tea coffee etc Would return but in the winter when flies have gone lol

"Breakfast "

3
25/07/2018

Nice hotel friendly reception and bar staff .but restaurants staff no hello good morning had to ask for hot drink ( only 6 people in restaurant At the time ) we went to get the hits breakfast all looked nice till we sat down went to eat baked beans and was stone cold not even been cooked told waiter he just went oh ok walked of . Got someone else to take them away. I'm sure all hot food should be probed be 4 going out . Not hard to cook beans No apologies . We left breakfast

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Sonia M, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad to read you enjoyed your break with us and you found our Edwardian Manor of your liking. It is our priority to ensure our guests high quality services and amenities, including our highly praised dining and bar facilities and the free use of the spa and pool facilities for all our guests. I am disappointed to read your comments with regard to our breakfast and I would like to apologise if it did not live up to your expectations. Our food is made with fresh, locally-source ingredients and our friendly, commended team at the kitchen and restaurants works hard to make sure what we offer is always kept to excellent standards for our visitors. Your feedback is important to us, as it helps to improve. I will pass along your comments to our team, who will inspect in more detail the aforementioned issues raised in your review. Once again, thanks for choosing us. Should you visit the area again, we would like to welcome you back to the Webbington Hotel and Spa, located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendip. Don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Hmmm"

2
24/07/2018

We attended a wedding in July, unfortunately there were 2 weddings that day! We stayed over. Looks lovely but - the rooms are very tatty, the bathroom could do with a good scrub, more bars need to be opened to cater for the ‘separate' wedding parties so that we didn't have to ‘hide in the background' and walk all the way to the furthest part of the hotel to get a drink and the men could only use the 1 disabled toilet. The food would barely feed a toddler. As for the breakfast it is self service but unfortunately there were only 4 of us and none of us had a full breakfast due to it running out. I wouldn't stay again

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Bex W, Thank you for your review following your stay at the Webbington Hotel and Spa. I am sorry to read your break with us did not live up to your expectations. It is our priority our guests have a pleasant experience with us by providing them high quality services and facilities, including our highly praised breakfast, dining and bar menu – made with locally sourced, fresh ingredients and the free use of the pool and spa for our guests. Besides this, our efficient housekeeping team makes sure all rooms and areas are kept to high standards of cleanliness. I would like to thank you for your comments with regard to the wedding and facilities' capacities and I would like to apologise for any inconveniences you encountered. Your feedback is important, as it helps us to improve. Please note that the Webbington Hotel and Spa is a very popular venue for events and weddings and our friendly, commended staff works in a very fast paced environment to make sure all our guests at the hotel have a pleasant experience. Also, we try to keep the noise volume to a minimum in order to guarantee the rest of our guests. Once again, thanks for choosing us. Should you visit the area again, we will be more than happy to welcome you back again. Our Edwardian manor hotel is located in a strategic point, near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Nice hotel, but..."

3
23/07/2018

The checkin through to checkout was overall a good experience. The only criticisms are: - I attended a wedding function and the venue was nice the however, it was a very warm day and the venue was unbearably hot. When I asked about AC, I was told to take the room as it was! - I was charged an extra £2 to top up 3 glasses with coke. Not that I drank from it and asked for a top up, the barman just didn't fill the glass to the top! - Some areas were dirty and would have done with some attention. To summarise, nice place but a few issues which need attention. Reputation is always worth more than a quick buck!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Bofunny, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad to read you found our Edwardian manor pleasant and the processes of checking in and out a good experience. I was surprised to read some of your comments regarding some aspects of your break. It is our priority to ensure our guests high quality services and amenities, including our highly recommended bar and restaurant facilities. Should our guests have any enquiries or needs, our friendly and commended staff at the reception will be more than happy to go the extra mile and provide quickly and efficiently, where possible, a solution. Also, our housekeeping team works hard to make sure all our premises are kept to excellent standards in cleanliness. Your feedback is important, as it helps us to improve. I will pass along your comments to our team so they can look the aforementioned issues into more detail. Once again, thanks for choosing us. Should you visit the area again, we would like to welcome you back to the Webbington Hotel and Spa, located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendip. Don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"2 night trip away"

3
20/07/2018

Mixed feelings. Standard room for disbled well-tucked away behind the bins. After managing a very uneven drive. Shower would run very hot or stone cold but nothing in between. Nice swimming pool and gym but steam room not operational on either day. Bar and much vaunted terrace looked a bit tired and much-vaunted terrace was so noisy from motorway that it was virtually unoccupied. Breakfast in restaurant very good.

"Wedding July 2018"

4
18/07/2018

My husband and I had our wedding here last Friday July 13th Lisa the wedding planner and her team did an amazing job ! They couldn't do enough for us! A special mention to Jamie who was fab throughout the day and night making sure we were happy The 3 course meal was hot and very tasty and my weddding guests were very happy x We stayed in the honeymoon suite which was huge ! Very clean and the bed was massive !!!!! The hotel is located in perfect grounds with stunning views ... we got married outside in the gardens which was perfect as it was a very hot day !! Perfect venue ... perfect hosts.... perfect day thank you soooo much ??

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Teresadymock66, Thank you for your review following your stay at the Webbington Hotel and Spa. I would like to thank you for choosing us for your special day (congratulations, by the way!) and I am really happy to read your experience with us was idyllic and unforgettable – indeed, the views of our Edwardian manor are stunning and the gardens are gorgeous, especially with this weather. It is our priority to ensure our visitors are comfortable by providing them high quality services and amenities – including the free use of our leisure facilities to our guests and our highly recommended dining and restaurant menu, made with fresh, locally sourced ingredients. Your feedback is very important to us, as I am really sure Lisa, Jamie and all our staff will be really happy to read this comment. Once again, thanks for choosing us. Should you visit the area again, we would like to welcome you back to the Webbington Hotel and Spa, located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendip. Don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Old fashioned hotel"

2
16/07/2018

Poorly situated hotel with no lift, ramp and when I stayed, really hot room in the eaves that I kept on banging my head against. Problems in the kitchen meant limited menu, no flexibility to eat in the bar and too far out to eat elsewhere. Poor spa facilities as pool is completely separate from steam room and sauna and you have to walk through the gym to enjoy both pool and sauna

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Colin T, I would like to thank you for your review following your stay at the Webbington Hotel and Spa. I was disappointed to read that your break with us did not live up to your expectations. Our Edwardian manor hotel is located in a strategic point, near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. As stated in our website, our building does not have a lift due to its original architecture. However, we take pride in our friendly, commended staff and should our visitors require any assistant or have any enquiries, our team is more than happy to go the extra mile to provide solutions quickly and efficiently. It is our priority to ensure high quality services and facilities, including our highly recommended dining and bar amenities and the free use of the spa for all our guests. As also stated in our website, our steam room and sauna are not situated by the pool and a short walk through the gym is required to access them. I would like to apologise for any inconvenience you encountered because of these aforementioned issues and I would like to assure you that I will pass these comments along to our staff. Your feedback helps us to progress as it help us to note which areas we need to improve in order to keep offering a pleasant experience at the Webbington Hotel and Spa. Once again, thanks for choosing us. Should you visit the area again, we would like to welcome you back. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations

"Wonderful hotel "

5
08/07/2018

We booked our wedding here and can only say that the staff are amazing! Our special day was made even better by Jamie who catered to our every need! We had a great weekend! The layout of the rooms is odd but you have to remember the age of the original building. Great place to stay with amazing views and facilities!! A+

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Taxitom1980, Thank you for your review following your stay at the Webbington Hotel and Spa and for choosing our gorgeous Edwardian manor for celebrating your special day (by the way, congratulations!). I am glad to hear that our commended and friendly staff went the extra mile and offered a fantastic service; At the Webbington Hotel and Spa it is our priority to ensure our guests an unforgettable, idyllic experience by providing high quality services and facilities – including the free use of the spa for our guests. I will pass the comments along to Jamie and all the team, who I am sure they will be happy to read. Once again, thank you for choosing us. We would like to welcome you back should you visit the area again - the Webbington Hotel and Spa is located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. Don't forget to book directly with us to get the best rates. Best regards, Laura Guest Relations

"Fantastic break "

5
30/06/2018

Found this Webbington hotel by chance ..husband never realised until we got there it was the wonderful hotel you can see from the M5 The bedroom was amazing with a super king size bed lounge area and lovely bathroom ,very tastefully decorated . We didn't eat in the restaurant as hubby wanted to watch the football so we had really good bar meal served to us in the terrace bar ...choice of everything Lovely spa and swimming pool with gym ...everything for a lovely treat away

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Billieboo52, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad to hear you enjoyed the facilities of our gorgeous Edwardian Manor property - including the free use of the Spa for all our guests and our highly recommended dining and bar facilities. We take pride in going the extra mile and provide high quality services and amenities as it is our priority to ensure our visitors a pleasant experience with us - like you have had. I will pass your comments along to our team, who I am sure they will be really happy to read. Your feedback is important to us, as it helps us to advance. Thank you for choosing us and should you visit the area again - the Webbington Hotel and Spa is located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips - we will be pleased to welcome you back. Don't forget to book direct with us to get the best rates. Best regards, Laura Guest Relations

"over night stay"

3
29/06/2018

arrived at hotel on a very hot day. Room at top of hotel was very hot, asked for fan only to be told there wasn't one available. Very uncomfortable night. Small window had to be closed due to noise from people drinking on the patio. Very uncomfortable night. The room itself was very dusty and there were stains on the carpet. Apart from these couple of items and the heat the room was ok and the bathroom was adequate.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Artherwebb, Thank you for your review following your stay at the Webbington Hotel and Spa. Our hotel is well equipped with modern-day facilities and it is our priority to ensure our guests a pleasant experience by providing high quality services, facilities and amenities. I am sorry to read that your break with us did not live up to your expectations. Should any of our guests have any enquiry or need our friendly, commended staff is more than happy to go the extra mile and provide a solution as far as possible. As it helps us to advance, your feedback is very important for us. I will pass along your comments to our team, who will look into the mentioned areas to improve. Thanks for choosing us. We would like to welcome you back should you visit the area again - the Webbington Hotel and Spa is located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. Don't forget to book directly with us to get the best rates. Best regards, Laura Guest Relations

"Not bad but ....."

3
24/06/2018

Visited the hotel as attending a wedding in the area and the hotel was ok and staff were friendly. There did seem to be a lot of flies about (not sure why) and dead ones didn't seem to be cleaned up... word of warning there are a lot of stairs and no lift so don't make the mistake I did and assume there would be one. Breakfast was lovely however ended at 10am on a Sunday which I think early compared to most hotels on a Sunday as they normally shut at 11am on sundays. This is an honest review and although it wouldn't put me off just thought I'd be as honest as I can. Thanks for reading.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Tracy S, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed your break with us in our Edwardian manor, located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. Due to the period when our property was built, our hotel does not have a lift. However, should our guests need any help with their luggage, our highly commended and friendly staff will be more than glad to assist. I was surprised to read your comments about the flies. At the Webbington Hotel and Spa, it is our priority to ensure high quality services, facilities and amenities – including our highly recommended breakfast, in order to provide our visitors a pleasant experience. I would like to thank you for your honest feedback; I will pass it along to our staff, who will inspect in more detail this issue and it will help us to improve. Thank you for choosing Webbington Hotel and Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Dated"

3
18/06/2018

Hotel looks nice and not bad to stay but for price you could get better,had it all ie gym pool ...food was nice .hotel was out of the way nothing around car needed .walking was nice part of mendip hills very stepp .

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Mick B., Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed your break in our Edwardian manor near Mendip Hills. Webbington Hotel and Spa is equipped to provide our guests high quality service, facilities and amenities, including our highly recommended food choices from our bar and dining rooms, the free use of the spa and free car parking for our guests. Our building it is near the M5 motorway, therefore well communicated with other local attractions and locations like Weston-Super-Mare , Cheddar Gorge and Wookie Hole Caves should any of visitors like to explore any of these settings. Thank you for choosing Webbington Hotel and Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Not as good as I was expecting"

2
17/06/2018

First impressions of the entrance hall and walk through the bar area, past the terrace to the room was lovely. Unfortunately the room was a huge disappointment, absolutely tiny, very old-fashioned, barely room to move. My partner went down to ask if we could switch rooms, which they agreed to, and the second room was much nicer; larger, brighter, the textiles were nicer. Both bathrooms were very new, bright and clean. We had dinner at the on-site restaurant on the first night, and it was absolutely exquisite. Unfortunately we then had breakfast the next morning; the continental breakfast and fruit/ yoghurts nice, but cooked breakfast was poor- other half had to wait ages for his order of smoked haddock (very dry) and poached egg. We had enjoyed the dinner so much on the Friday night that we then decided to have dinner again on the Saturday night; big mistake! Plain, no seasoning, watery sauce with the chicken, plain boiled sliced potatoes with onion as the side (again no seasoning, watery, no flavour whatsoever). My other half had 2 tiny slices of flavourless pork (it looked/tasted like cheap stuff), thin watery gravy, and a slice of baked apple that was supposed to have honey on it but didn't. We literally could not believe the difference from one night to the other. I ended sending mine back and not eating that night, that's how bad it was. The pool is nice, although the pool area is in such desperate need of a good clean; the windows are heavily marked/ dirty, it needs a fresh coat of paint etc. The steam room and sauna are accessed through the gym which, for me, I found very uncomfortable walking through on the way to/ from. Location is nice, views from the terrace of an evening are lovely, and even though the motorway was fairly close and could be seen, it couldn't be heard and didn't spoil the atmosphere on the terrace, which was lovely and peaceful. I have to say, the customer service was excellent throughout; we had slight problems with the hot water so phoned reception. The manager was up within 2 minutes to help us. All the staff were incredibly polite and helpful, especially the bar staff on the terrace bar. All in all, an ok stay if you were in the area and had to stop on the way to or from somewhere, but not as a spa weekend.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear LulaB-Z, Thank you for your review following your stay at the Webbington Hotel and Spa, our Edwardian manor near locations Edwardian manor near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. I would like to apologise for the issues you encountered with your rooms and I am glad to hear that our commended, friendly and professional staff quickly provided solutions. I was surprised to read your comments with regard your dinner and the pool. It is our priority to ensure our guests high quality services, amenities and clean facilities – including a highly recommended and varied food choices from our Bar and restaurant. As it helps us to improve and continue providing a pleasant experience to our guests, your feedback is important; I will pass along your comments to the corresponding teams. Thank you for choosing Webbington Hotel and Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Unfortunately wouldn't return or recommend"

1
15/06/2018

I visited the webbington with my family originally to stay 2 nights but we left after one..... First impression tired untidy reception area with cracked tiles... The bar area where you ate was dirty, lots of flies and is positioned in the hotel where everybody walks through it was like being in a corridor. Staff were very rude and unfriendly, everything seemed to be too much trouble for them, we didn't feel relaxed atal... The room was adequate, but definitely needed a good clean, lots of carpet stains, dirty windows, cobwebs etc Breakfast was also a bit of a disappointment the contenial range was varied, however the cooked breakfast was poor and limited. Also I advised a member of staff there was a fly in the jug of milk over by the cereal but it wasn't changed. I believe this hotel was probably very grand in its day but sadly is need of some TLC and the staff need to take a course in customer service.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Beccaj27, Thank you for your review. I am very sorry that you did not thoroughly enjoy your stay with us and that your experience did not meet with your expectations. I was extremely surprised to read your comments as the Webbington Hotel would normally receive positive feedback regarding the staff and service they provide. The Bar Terrace with its wonderful views across the Somerset Levels provides a panoramic vista which our guests would normally positively comment on, I do sincerely apologise if the bar and terrace were not to your preference. The full breakfast buffet includes a selection of hot items to indulge in a traditional English/Somerset Breakfast including (but not limited to) locally sourced bacon and sausage, mushrooms, choice of eggs, baked beans, fried bread and tomatoes; For those with a lighter appetite cereals, toast and preserves; or a continental breakfast with meats and cheeses are available. Your comments will be shared with the dedicated team at the hotel and will help them continue to deliver the level of standards and service that they pride themselves on and that many previous guests have commended them for. I do hope we have the opportunity to welcome you back again so that you may experience the hotel and service as we would wish for all our guests to. Thank you for choosing the Webbington Hotel and Spa Best Regards, Laura Guest Relations

"Hotel with character, motorway can be heard but not reached easily"

4
12/06/2018

I quite liked my stay because the weather was beautiful and you could sit on a really nice terrace overlooking the valley and the above mentioned motorway. It is a bit disappointing that you get the noise but not the ease of access. The hotel can only be reached after several miles of windy roads and you definitely need a car. On the positive side, there is plenty of free parking, free wifi, a good cooked breakfast at 10 £ and very good water pressure in the shower. The room itself was located in a secondary building which you reached by crossing a courtyard. It was a bit dated and also quite hot so you had to sleep with the window open. Unfortunately there was a lot of guests leaving early in the morning making quite a bit of noise. Also, the floors are very squeaky so you do not really get a good night´s sleep unless you have a very deep sleep or are very tired. If it had been a rainy, miserable day, I would probably just given 3 points.As it was, I enjoyed my stay and will give it 4. The price was quite good. I would not pay more than 80 £ plus breakfast. (Please clean behind the radiators!!!) One word on the bar menu, the Ploughman´s was pretty poor (see my picture).

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Liv V, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed your break with us at our characteristic Edwardian manor hotel, near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. It is our priority to ensure high quality services, facilities and amenities – including our highly recommended breakfast and free use of Spa for our guests. I will pass your comments to our team. Your feedback is important to us, as it helps us to improve and make sure that we can provide a pleasant experience at Webbington Hotel and Spa. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Great location"

5
08/06/2018

A very impressive building and location, first rate food and the bar terrace has stunning views of the area and a great view of the sunset. Very impressed that the price covered the room and use of the pool and spa. We stayed b&b and the breakfast was of a high standard and well presented. Very nice sized rooms,clean and good decor

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear GrahamSmith28, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed your stay with us at our characteristic Edwardian manor hotel located at the heart of Somerset countryside, near local attractions such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. It is our priority to ensure high quality services, facilities and amenities – including our very recommended breakfast. I will pass your comments along to our team. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Wedding reception"

4
04/06/2018

We enjoyed our daughter's wedding reception here on May 19th 2018, and were so impressed felt we should share our experience with others. Despite our initial misgivings due to a couple of changes to the wedding coordinator Lisa came on board and provided us with an excellent service and great attention to detail, fulfilling all requests as far as was possible and making her own suggestions to enhance the presentation of the wedding breakfast room. From the moment the bride and groom and wedding party arrived after the ceremony the attention paid to us by staff was faultless. Lisa ensured we were introduced to Dan the duty manager and our point of contact for the day. He was impressive in his role as 'master of ceromonies' and continued to support us throughout the day and evening reception. Nothing was too much trouble for him, he checked with us frequently to ensure the day was running as we hoped and was accommodating of any requests we made. Despite the long day and late evening finish he remained bright and cheerful and never faltered in his high standards and own expectations of the occasion being a day to remember. Many thanks to the whole team at the Webbington who supported Dan and Lisa with our wedding.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear _kaystokes1960, Thanks for your review following your stay at Webbington Hotel & Spa, Located in the heart of the Somerset countryside, our characteristic Edwardian manor hotel is just a short distance from the motorway and local attractions such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. I am glad to hear you enjoyed such a special day with us - as it is our priority to not only provide high quality services, amenities and facilities but also to ensure that we can create an unforgettable experience to our guests in special occasions. I will pass your feedback along to our team, who I am very sure they will be very happy to hear. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Back again"

4
02/06/2018

Love staying here not far from Weston super mare set in the beautiful country side of Somerset easy to travel round the area. Swimming pool great to relax at the end of the day. Will look forward to staying here again

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Alison (Alisonwright49). Thanks for your review following your stay at the Webbington Hotel & Spa. I am glad you enjoyed your stay with us. Located in the heart of the Somerset countryside, our characteristic Edwardian manor hotel is just a short distance from the motorway and local attractions such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. Our priority is to ensure that we provide high quality services, facilities and amenities, including the free use of the Spa and swimming pool for our guests. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Wedding Anniversary "

5
02/06/2018

We can definitely recommend this hotel. A fantastic venue beautiful architecture and a very comfortable suite. Very clean friendly helpful staff. The cuisine in the restaurant was first class at very affordable prices. This made our 25th anniversary truly memorable. We will certainly be back for the next family event.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Keithking62, Thanks for your review following your stay at the Webbington Hotel & Spa. I am glad you chose our characteristic Edwardian manor hotel located in the heart of the Somerset countryside for such a special occasion as it is your 25th anniversary. It is our priority to ensure high quality services, facilities and amenities (including our highly recommended restaurant) and I am sure our staff members will be very happy to hear your feedback. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Distinctly Average"

3
29/05/2018

I came with friends to use the spa as we were staying at the nearby cottages at Webbington Farm. The spa facilities are okay. The pool is nice but some of the loungers were dirty. Annoyingly the sauna and steam room are located through the gym so you have to awkwardly walk through in your swimwear to access them from the pool. It's not bad, it's just not ideal. The let down really was the terrace bar/ restaurant. No staff were present so a sign instructed us to call for staff on a phone - which we later found was disconnected. I asked at reception and someone came. The poor guy didn't know what he was doing - perhaps his first day/week - and shouldn't have been left alone. He had to ask for help with the till and we exercised the utmost patience. It just meant by the time the final member of our party sat down, the meal of the first to order arrived. The manager surfaced with our food but forgot to bring cutlery like he said he would. Food was good so we can't complain but service was shambolic. We all totally respect that the waiter was inexperienced, but surely the management should be their coaching and supporting him - not leaving him alone to muddle through. We sat outside and there was glass on the floor which had been missed in clear up. My friend complained to reception at the end about it all. The receptionist just said she would pass it on to the duty manager.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Wilkie_Pal, Thank you for your review following your stay at Webbington Hotel & Spa, our Edwardian Manor hotel located near local attractions such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. I am sorry to read your comments regarding our staff. Ensuring an excellent experience and customer service to all our guests is our priority. We make sure that we offer our guests high-quality facilities, attention and amenities (including free use of our Spa). Your feedback is important to us, so I will take note of your review and pass it along to our team. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Interesting hotel with much to recommend it"

4
28/05/2018

Old fashioned style hotel but very comfortable and pleasant. Check in was efficient and we were given detailed instructions on how to find our rooms but still got lost. There are lots of stairs and no lift so do accept help with your luggage. Rooms were small but comfortable and have everything you need. Bed was comfy and clean. There was some noise from the motorway but nothing serious, the views from the rooms are not great. The leisure club is very nice although it could do with some sprucing up and the layout doesn't really work (the pool is separate from the changing rooms and both are separate from the sauna and steam room). We ate in the bar area which is very nice and has lovely leather sofas. Choice was good and reasonably priced. Breakfast was plentiful and very tasty. The waitress looked completely horrified when I said that we wanted breakfast but hadn't booked but when she realised that we were happy to pay the extra (£10) she was fine! Good value overall and I would definitely stay here again if I'm in the area.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Deborah S, Thank you for your review. I am happy you enjoyed your stay at Webbington Hotel & Spa. Located in the heart of the Somerset countryside, our characteristic Edwardian manor hotel is just a short distance from the motorway and local attractions such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. Our priority is to ensure that we provide an excellent experience to our guest by keeping our service, facilities and amenities to high standards. Should our guests need any help with their luggage, we will be more than glad to assist them. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Mmm well"

3
27/05/2018

Hotel in desperate need of an update..... new beds would be a good place to start. But the staff and the food were amazing. I wanted restaurant menu hubby wanted bar menu, not an issue I sat in the bar area with hubby but had 3 course restaurant choice, sun terrace is amazing we watched the sun set. Full use spa area included in the price and it's well equipped and very helpful staff. I think we will be back but will book a superior room

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Cyril1992, Thank you for your review following your stay at Webbington Hotel & Spa. I am happy to hear you enjoyed your stay at our Edwardian Manor Hotel, situated near attractive locations such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. Ensuring an excellent service by keeping our service, facilities and amenities (including free use of our Spa to our guests) up their high standards is our priority. Your feedback is important to us, as it help us to keep on offering a quality experience. I will take note of your review and pass it along to our team. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Great staff, nice rooms and brilliant value"

5
22/05/2018

First stay here on a quiet Sunday night in May, having booked a meeting room at the hotel on the Monday. Very reasonable bed and breakfast deal and an upgrade to a room in the main house (I gather these are the superior rooms) made this an excellent stay. Comfortable room, decor a little dated but lovely and big. Ensuite was again large and well equipped with a rainfall shower. Gorgeous views, shame about M5 road noise but it didn't keep me awake (even with window open!) and was getting used to it by the time I left! Didn't get a chance to try the spa but gather it's free for guests. Breakfast was self service buffet with some additional cooked to order items. Very nice poached egg on toast and another friendly stay member. All in all this is a little undiscovered gem of a place with some great deals if you go off peak. Recommended!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear LisaVenter, Thank you for your review following your stay at Webbington Hotel & Spa. I am happy to hear you enjoyed your stay at our Edwardian Manor Hotel, situated near attractive locations such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. Ensuring high quality service, facilities and amenities (including our breakfast) to our guests is our priority and I am glad you enjoyed your stay with us. Your feedback is important to us, as it help us to keep on offering a quality experience. I will take note of your review and pass it along to our team. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Amazing Wedding Day"

5
22/05/2018

Wow! Is all we can say. Our Son and now Daughter in Law married on Sunday. The wedding had been two years in the planning and from the very start, staff had guided and helped them, and us all the way. Staff are very courteous, polite, happy and obliging. The wedding coordinator Laura Jane, took care of every fine detail, and together with Lisa, Dan, Managers, receptionist, dining room waiters, bar tenders and room attendents, everything was spot on. There was a large amount of decorations to place in the garden room, but all the Disney decorations were in correct places, and the room looked beautiful. The three course meal was presented with detail and attention, with plenty of potatoes and veg. The children catered for, whilst adults ate starters, so the children were not left waiting. The seating area close to the pagoda, where the marriage took place was just what our Son and Daughter in law had visioned, and they had big smiles all day/evening. This was all helped by the beautiful weather, attentive staff, and good organisation. We would definitely recommend the Webbington Hotel and Spa to others for their wedding day. A very BIG “Thank You” from us all.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Julia D., Thank you for choosing Webbington Hotel & Spa as a place where to celebrate your son's and daughter-in-law special day. Our Edwardian Manor hotel located near local attractions such as Weston-Super-Mare or Cheddar Gorge offers an unforgettable atmosphere for special events like this. We take pride in our team's passion and effort at the Hotel to make sure that every wedding is an idyllic, pleasant and unforgettable experience for our guests. I am glad to hear that this was the case for you and I will pass your review along to our team. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Wedding Day"

3
21/05/2018

My sons name is Richard Bassnett! So not the best start to my son's wedding. Also when asked if possible to pop baby's bottle in a microwave - there are no microwaves in the hotel, apparently! However after further deliberation a jug of hot water was provided. A few pointers - if children are all sat on one table, perhaps the waiting staff could have thought to remove all the glassware? If favours are provided for everyone then they should all be put on the table. If flowers are delivered early and you say you will water them, then do so. If there is a problem with the bill perhaps taking the bride & groom to one side after the wedding to discuss rather than two minutes before the actual ceremony. Amongst many other niggles, if card machine breaks then, unfortunately, guests will head to another bar to pay, a little understanding from staff, security etc wouldn't go amiss. My point to the Webbington is, if you can't staff two weddings with a professional attitude then don't book two on the same day. My son & daughter in law admittedly only had a small budget wedding but they should still have been made to feel special. Shabby & shoddy approach. I won't be recommending to friends.

"Nice room"

3
16/05/2018

I stayed here as part of a walking group. My room was No.16 which was very difficult to access as the hotel is on a hill and I had to negotiate lots of heavy doors and flights of stairs. The staff were friendly and the room a good size for a single room. The food was generally good with lots of choice at breakfast. I didn't use the pool but the gym was good. My room was next to the extractor vent which was quite noisy but only came on just before breakfast and stopped after dinner so did not disturb my sleep. The hotel has a pleasant terrace to sit on but I found it very windy during my stay and I could hear the traffic on the M5 motorway thundering past.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear JoyceFf, Thank you for your review. We believe our hotel is in a prime location for walking groups – a stone's throw from such natural wonders as Crook Peak and Cheddar Gorge – so I am very pleased you chose us for your adventures. I am delighted to hear had the chance to enjoy our fine food and facilities throughout your stay and made use of our charming terrace, offering spectacular views this time of year. However, I am disappointed that although spacious, you found your room to be in an unsuitable location. It is worth remembering that, where possible, our hotel staff will always look to better accommodate guests should an issue be raised. Thank you again for your feedback and for choosing the Webbington Hotel & Spa. We hope you choose us again for future rambles throughout the summer. Kind regards, Joseph Guest Relations

"The perfect wedding"

5
15/05/2018

Having booked our wedding for 2nd March 2018 at The Webbington, the 'Beast-from-the-east' (as it was colloquially known!) blew in and snowed the entire country out, forcing us to postpone. The staff at The Webbington were extremely understanding and obliging in every respect, taking some of the stress out of a potentially awful time. The revised ceremony on 13th May went superbly. Everything ran like clockwork and the staff were courteous, attentive and cheerful. It was a wonderful place to hold our special day, a beautiful ceremony and an excellent meal followed by a superb evening. Very many thanks to each and every member of staff, you were all marvellous.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Ziggy924, Thank you for a delightful review following your wedding with us. We understand how important it is to create idyllic weddings for our guests, which is why it was our pleasure to host your ceremony and offer such flexibility given the circumstances. I am very pleased you found the perfect day for your wedding and had such an amazing time thanks to the efforts of our exceptional staff members. We hope to welcome you both back again soon, perhaps for future events or even just a relaxing a stop-over. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Good leisure facilities."

5
11/05/2018

A welcoming hotel with a good pool and spa area. We asked for a quiet room as the motorway is not too far away and the westerly wind blew the sound in. We were given a room at the back of the hotel which was across a court yard and felt quite private. The breakfast was good and plentiful, buffet style. We did not use the restaurant as the bar felt cosier and used by most of the guests. The food on offer was good, beautifully cooked and presented and reasonably priced. We would stay here again if in the area.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Lesley C, Thank you for taking the time to write such an endearing review. Our exceptional staff members will always aim to cater to the needs of each individual guest and I am delighted to hear their efforts made your stay so special. Though our hotel maintains its Edwardian flair, our state of the art facilities indeed provide all the conveniences and comforts to make for a wonderful visit. We hope to welcome you back again soon, perhaps with the opportunity to try the fine cuisine at our amazing Tiark Restaurant. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Scaffolding For A View"

3
07/05/2018

Spent two nights here and was given a room with a view of scaffolding, personally these rooms should not be sold at all. Room was dusty, stains on carpet and bathroom mouldy with a crack in the bath. Location is very nice with leisure facilities. Staff are friendly but service during breakfast and dinner was very slow. Needs lots of improvements.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear susan050708, Thank you for your review. I would first like to apologise for not meeting your expectations on this occasion. Our acclaimed hotel is usually praised for maintaining a high standard of cleanliness and I am disappointed to hear your experience was hindered due to ongoing developments. The hotel is currently undergoing intense refurbishments to further improve our facilities, which unfortunately means that our otherwise stunning views of the Somerset countryside may be obscured in certain areas. I can assure you that this is not a permanent fixture and we will investigate all issues raised during this time. That said, I am very pleased you had the chance to try our exceptional cuisine and leisure facilities. I hope we have the opportunity to make the necessary improvements in time for another visit. Kind regards, Joseph Guest Relations

"Theft from room"

1
04/05/2018

Unfortunately our room was robbed by a member of staff while we ate breakfast, although the money was repaid as it was proved a key was used to access our room it took over 2 weeks and no offer of compensation or even a refund of our overpriced room was made, the customer service during the investigation was also the worst I have ever suffered and we only received a ‘we are sorry' after I pointed out we had not received an apology and we have been informed they may never find out who went into our room so presumably this could happen again as there are no safes in the room.

LatonaLeisureGroup, Public Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
The totally unsubstantiated, unjustified, untrue and slanderous allegations made involving loyal members of staff of many years, demands a response. Even though our solicitors are now dealing with those outrageous comments, it must be said that when the ‘report of theft' was made, apologies were made and the situation rectified. However, threats were made that adverse ‘social media entries' would be posted unless compensation was paid. We will not submit to blackmail in this way. The Webbington Hotel ‘room security system' is a state of the art room locking system that is well established and ensures total safety for our guests. There has never been an incident of this type since the installation two years ago.

"not very good"

2
02/05/2018

was not the kind of hotel I was expecting had to walk through hotel and out through a courtyard to get to our room.room was ok scaffolding right outside window not very pleasant and fire door outside the room wedged open with wood wont be staying again

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear sailorgirlBirmingham, Thank you for your review. I am aware of current renovations happening at specific areas of the hotel, and understand these are vital to further improving our charming Edwardian manor house. That said, we believe each guest is entitled to a delightful stay and I am very sorry yours was hindered on this occasion. I hope you choose to visit us again once works are complete, and enjoy the bedside views how they are intended. Kind regards, Joseph Guest Relations

"A useful stopover for breaking a long car journey north or south and or for local visits"

4
02/05/2018

We stayed here for one night for a wedding held at another venue. Two of our family are in their 90's and after a quick sortie we found the stairs to the superior rooms in the original Edwardian house inaccessible for one family member. Our saving grace was the receptionist who was able to offer us the remaining disabled room the hotel had. Rooms 20 & 21 are ground floor based with car access to the rear of the hotel. The walk from the disabled parking is relatively close and on the level. In actual fact you can reverse and temporarily park within 20-30 metres of the disabled rooms. Access to the main hotel was across a courtyard via double fire exit doors through the conference area and then left into the hotel. The only drawback are the steps up and down to the dining room and breakfast area. At dinner the hotel staff were very kind and accommodating, after dinner they produced a mobile ramp which was of immense use. Sunday breakfast we used the ramp ourselves as staff were serving breakfast . Both the superior rooms were very smart and comfortable with commanding views out over the Somerset Levels. Our only grumbles were the alarmed bedroom doors that go off should the door be left ajar and the bed table lights did not work in room 7 so you could not read in bed - annoying yet easily fixed. The disabled room 21 was well kitted out; a wide hall way to the room door opening fully outward, wet room and WC with support rails. Third grumble - why have a coconut mat at the entrance to where disabled rooms are located making it a slips and trip hazard? It made it hard for our disabled family member to walk over and negotiate the door threshold, on a walker, and the cigarette butts around the mat were not nice. Again minor issues but noted by guests. Facilities overall were pretty good, dinner from a la carte menu was very enjoyable, a varied choice of wines - sensibly priced. Breakfast - self service for full English is perhaps one of the best we have had for some time. All in all aside from the grumbles we have raised - we had a very good overnight stay. When we return to visit our family in Weston we will stay at the Webbington rather than use one of the main hotels on the sea front.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear 21stCPragmatist, Thank you for such a detailed review following your stay at the Webbington Hotel & Spa. Your valuable insights and first-hand accounts will prove vital in the process of developing our facilities to better accommodate all our guests. We work hard to ensure each guest feels comfortable and free to explore all the exceptional services we have to offer, so I am delighted to hear you found our hotel accessible and well suited to your needs. It is great to hear you had the chance to enjoy the striking views of the Somerset countryside along with some of the fine cuisine at our restaurant – our breakfasts truly are some of the best around! We will be sure to look into the issues raised regarding room 7 and the entrance to the disabled rooms, and look forward to welcoming you back for your trips to Weston. Kind regards, Joseph Guest Relations

"Our wedding"

5
01/05/2018

We booked the Webbington for our wedding over 2 years ago and finally the date arrived on the 21st April 2018. I cannot begin to praise the staff at the hotel enough, especially our wedding coordinator Lisa. Throughout our meetings and pre planning we were put at ease and made to feel comfortable and the day was as perfect as we could imagine. All of our guests thoroughly enjoyed their stay and the food was excellent. Nothing was too much trouble and we will forever be greatful for the best day of our lives.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Frosty1984001, Thank you for such a complimentary review following your stay. It is wonderful to hear we were able to make your wedding so incredible. We live and breathe weddings, and understand how important careful planning and coordination is for such a special day. I will pass your praises on to Lisa as I'm sure she will be delighted to hear your kind words. We hope you have the chance to visit us again soon and enjoy more of the exceptional services our hotel has to offer. Kind regards, Joseph Guest Relations

"Lovely hotel"

4
30/04/2018

Stayed here for the weekend with a friend and we were really surprised at the value for money. Originally we booked a standard room but as it was cold we were upgraded to an "Executive room". Honestly, spend the extra and get an executive room! It's like a home from home and so cosy. The restaurant was expensive and the food wasn't to our taste but we had some lovely bar food for a very reasonable price. The spa facilities were lovely and Sue Gale is fantastic and reasonably priced for treatments. Overall I would return to this hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Brizzle1236, Thank you for such a lovely review. We feel that the exceptional comfort and quality of service we provide at our Edwardian country hotel is indeed great value for money and I am very pleased you feel the same. Though the restaurant wasn't to your taste, I'm delighted to hear you discovered some lovely meals at our cosy Webbington Hotel Bar. I will be sure to pass your compliments on to Sue at the spa and hope to welcome you back for another stay in one of our gorgeous executive bedrooms. Kind regards, Joseph Guest Relations

"A short stay "

5
28/04/2018

What a lovely place to stay with such peaceful quiet surroundings, the staff are so helpful to make your stay enjoyable, the room are large clean & warm, having a quiet drink to dining is well thought of, breakfast is plentiful

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Bazzabaz6461, Thank you for taking the time to write a complimentary review of our hotel & spa. It is always delightful to read that our guests had a relaxed and comfortable visit at our charming countryside location, and that they were met by the exceptional service of our amazing staff members. We hope to welcome you back for more wonderful experiences just like this one. Don't forget to book direct either online or over the phone for the best rates and available offers. Kind regards, Joseph Guest Relations

"Wedding venue and accommodation for guests"

5
22/04/2018

We booked the Webbington for a wedding and had a fantastic day. The staff were excellent and everything ran smoothly and according to plan. We were able to tweak the package we chose by adding some of our own food for the buffet. The in house DJ was good although he had an easy job with getting people on the dance floor as many of our party were dance loving Brazilians! We used the venues florist too - The secret garden in Axbridge - amazing! Many of our guests (at least 40) stayed overnight and enjoyed a generous hot and/or cold buffet breakfast. We would definitely recommend as a wedding venue at an affordable price!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Hoodycat, Thank you for such a lovely review following your stay at the Webbington Hotel & Spa. I am delighted to hear you had such a fantastic wedding with us. Our Wedding & Events team are renowned for both their passion and dedication, and I am very pleased you had the chance to employ their exceptional skills for your big day. We aim to tailor your experience as much as possible to make each celebration special it is great to hear you took advantage of this. Thank you again for your feedback and kind words. Should you wish to stay with us again, be sure to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Family Wedding"

5
10/04/2018

Stayed just the one night, however, I had stayed at the hotel before. The quality of the 'Wedding breakfast' and the service was outstanding. The food was excellent and the staff efficient and outstanding.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear chriscaine, Thank you for taking the time to leave such an endearing review. It is wonderful to hear from a frequent visitor who values the outstanding efforts of our service staff as well as the quality and excellence of our food. We are always set to exceptionally high standards and I will be sure to pass your complements on to the chef. We look forward to welcoming you back for future visits, and many more great breakfasts. Kind regards, Joseph Guest Relations

"Quirky hotel with excellent staff"

5
09/04/2018

We have been to this hotel twice in the last couple of months, we last went a couple of weeks ago, it was my husbands birthday, and they upgraded us to a beautiful room. The staff are excellent, nothing is too much trouble, the reception staff were outstanding and very welcoming, and we can say the same for the restaurant staff. We ate in the restaurant and the food was absolutely lovely. The hotel is quirky, little corridors going off everywhere, and quite old, but we liked that it was different from the usual square hotels. The hotel is good value for money, both times we have been to this hotel we have got a good deal. We haven't used the pool yet, so can't comment on that. It is out of the way a little, but driving distance to lots of places. Congratulations to the wonderful staff, keep doing what you are doing and we will be back.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Susan S, Thank you for your lovely review. I am delighted to hear you found consistently exceptional quality of service at our extraordinary Edwardian hotel. Our staff work hard to provide such outstanding hospitality and we will be sure to commend them on both their skill and dedication to guests. We always aim to put your experiences first, and I am very pleased to hear you found value for money in our fine dining and locally-sourced food. We look forward to welcoming you back to explore more of our vintage charms and all the amazing facilities we have to offer. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Exceeded our expectations. "

5
02/04/2018

We needed a relaxing break , and that's exactly what we got in this hotel . First impressions were polite , professional staff as soon as we arrived . Our room was as listed , standard double and was , functionally and comfortable . It was a little trek to get to it , and if you are not able to navigate the upstairs and downstairs, I would definitely advise staff prior to the visit . The swimming pool area and gym are a definite bonus , easily reached from the rooms . The leisure staff make you feel welcome and you feel comfortable using the facilities. The bar area provides the perfect location for reasonably priced drinks and bar food . Which I have to say was of a quality that we decided to eat there on both evenings . Freshly prepared and nicely presented . All I would say , is keep up with maintenance of this beautiful building . It's a shame about some of the slightly unsightly extensions , but I would think the rooms are needed to keep the concern viable . All in all I am happy to recommend . Thanks to all the staff for doing a great job.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear sarahhun7, Thank you for taking the time to complement our luxurious country hotel, along with the dedicated staff members who make each experience special. I am delighted to hear you felt both welcome and comforted throughout your stay and made use of our exceptional facilities. The Webbington Hotel Bar is renowned for both its inviting atmosphere and value for money, and I do hope you get try more of our superb à la carte menu should you return. Thank you again for your feedback. We hope to exceed your expectations even further on your next visit. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Beautiful setting for relaxation"

5
29/03/2018

What a hidden gem! Tucked away in beautiful countryside with stunning views from the terrace. Well equipped gym, lovely pool and sauna and steam room. Staff really welcoming and friendly, nothing too much trouble. The rooms were cosy and very clean, with tv, tea and coffee and hairdryer and toiletries in the bathroom. The restaurant was great value for money with vegetarian and gluten free options available, the chef is very accommodating. Delicious meal. Breakfast was buffet style, everything you could want (missing hash browns) for Full English or continental, kippers and omelettes available to order. Spotlessly clean. Do ask for help with your luggage if offered, our room was a trek up and down stairs! Will be back here, fantastic value for money.

LatonaLeisureGroup, Public Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Mel_Abc, Thank you for such a delightful review following your stay. I am very pleased to hear you made the most of your trip by taking advantage of our extensive Leisure Club facilities and enjoying the breath-taking views of the surrounding Somerset countryside. Our staff work hard to provide exceptional quality of service and I'll be sure to let them know their efforts do not go unappreciated. We are always happy to accommodate any dietary requirements and can assure you that each dish is cooked fresh to order using the finest local ingredients. Thank you again for your valued feedback along with the kind words. Don't forget to book direct on your next visit for the best rates and available offers. You can do this via the website or by calling the hotel on 01934 750100. Kind regards, Joseph Guest Relations

"Very welcoming and just like the photos"

4
28/03/2018

This hotel is a little of the beaten track but ideal if you want a quiet weekend away from it all. Didn't get time to use the spa but had a quick look round and wish we had. Friendly, clean with a good breakfast so what more could you ask for, for the price.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Karen A, Thank you for your review. I am delighted that you enjoyed your stay at our spacious Edwardian manor hotel. We are lucky to be surrounded by little more than the tranquility of nature and I'm glad to hear you found a peaceful break with us, at stress-free prices. I hope you have the chance to try more of our exceptional facilities should you visit us again in future. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Joseph Guest Relations

"Great food and service"

5
26/03/2018

We stayed for just one night on a short touring break. We were amazed at both the speed of service and excellence of the food. We had a three course dinner served in its entirety in 1 hour 10 minutes and all three courses were superb. Breakfast was excellent too. The room was unspectacular but perfectly acceptable - a tight fit with a giant bed but very comfortable. More choice on the real ale front would have been good but the main criticism was the hotel was a shade cold - another time I am sure that would not be an issue.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Kim W, Thank you for such an endearing review following your stay at the Webbington Hotel & Spa. Our professional chefs use only the finest local ingredients to create their superb dishes; making the Tiark one of the top restaurants Weston-Super-Mare has to offer. I am very pleased to hear you had an excellent time with us and I'll be sure to commend the restaurant staff on their efforts. Thanks again for taking the time to write your review. We are always looking for ways to improve the guest experience and your insights are vital to that process. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Joseph Guest Relations

"Just OK"

3
25/03/2018

This hotel really is in the middle of nowhere with nothing nearby. Reception staff very friendly and helpful but a very long and difficult walk to annex where rooms are. Loads of stairs and doors to manoeuvre with suitcases. Don't know how people with disabilities go on. Room ok, nothing special and horrible view over flat roofs. Bar very pricey but wedrove into village of Axbridge to nice pub for drinks and food. Breakfast very good. Didn't use leisure facilities but looked nice. Would not return

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear janeWestYorkshire, Thank you for the review following your stay. I am happy to hear you were greeted by our friendly, dedicated staff. The Webbington Hotel & Spa is indeed a country hotel, located on the western half of the Mendip Hills Area of Outstanding Natural Beauty. The hotel has idyllic scenery right on its doorstep, and the M5 allows access to many towns and villages, including the renowned seaside location of Weston-Super-Mare. The hotel is more than happy to make amendments for guests who would otherwise have difficulty navigating our Edwardian manor building and is often commended on its great value for money. I am sorry to hear you did not have the outstanding experience we look to provide our guests, and we hope you decide to give us another shot in future. Thank you again for your feedback. Kind regards, Joseph Guest Relations

"Edwardian character"

4
25/03/2018

This is not a modern hotel, so avoid if you expect streamlined access to everything, chrome and glass everywhere. You will need to walk up and down small and full flights of stairs, and there may be the odd frayed carpet or two. But the building has character, the food is good, and the staff helpful. Value for money.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Josquine, I am very glad to hear you enjoyed the charming Edwardian character of our country hotel. We count ourselves lucky having a real piece of history in the idyllic Somerset countryside. I am pleased to hear you had the chance to meet some of our friendly staff members and enjoy the local organic produce prepared by our acclaimed chefs. We hope to welcome you back again soon. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Joseph Guest Relations

"Great hotel"

5
19/03/2018

This is the 2nd time I have stayed at The Webbington Hotel and I would go back again and again. Its a lovely hotel in a good good location with lots to do around, fantastic breakfast and great serviceservice from staff. Nothing to fault.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Tharas_80, Thank you for your complimentary review and your recent visit to The Webbington Hotel & Spa. I will be sure to pass your kind words on to staff members and let them know their efforts are appreciated. We look forward to welcoming you back again for more experiences like this. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Joseph Guest Relations

"Interesting"

4
17/03/2018

This hotel was a good find. Friendly welcome at reception. Comfortable room although the shower pressure was a little lacking. An interesting hotel with an intriguing history. Good facilities including access to the spa for guests. The restaurant was very good and the food excellent. The staff were friendly and helpful. Breakfast was also very good. I would certainly recommend this hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear David B, Thank you for your review. I am very happy to hear you found us as well as a warm welcome upon arrival. The hotel was indeed once an attractive Edwardian manor, and the surrounding area is steeped in history dating back to the Neolithic era. I am delighted to hear you enjoyed the fine food and facilities at the Webbington Hotel, and I will be sure to pass your compliments on to all the staff members who make this possible. I hope we have the opportunity to welcome you back sometime soon. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Joseph Guest Relations

"Very good value. Amazing actually."

4
08/03/2018

Stayed here before and it was fine, but nothing to write home about. However, we stayed there again this week and what a transformation. I always thought that this hotel was quite close to being excellent and it seems that during the time since my last visit they have indeed made it excellent. Not greedy on room rate AND unlike the current fashion for hotels doing room only and charging extra for breakfast, this place includes it. Lovely room, great breakfast and the staff were friendly and helpful. I hope they keep up the good work. One point. If you find stairs a chore, there are countless short flights of stairs to get to most rooms so bear that in mind. RECOMMENDED.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Steve H Thank you for your recent review and it was a pleasure to welcome you back to Webbington Hotel for your most recent stay. We sincerely appreciate all your comments and will ensure these are passed on to the staff and management for their information. I do hope we will have the pleasure of welcoming you back again in the near future. Kind regards, Jamie Munn Guest Relations Manager

"An amazing experience"

5
27/02/2018

We visited the best western for a reunion meeting. I am physically disabled and we have found it difficult in other hotels for my needs to be met. Definitely not at this hotel. I had phoned to make the booking and I told them of my difficulties. On my arrival the staff member reception could not have been more helpful. I was asked three times whether he could take my luggage and i found that the hotel had placed us in a delightful room which had our own parking space The room was extremely clean and there were complimentary items available. I did ask for extra milk and this was treated by the staff as a joy and no problem. We ate in the restaurant. The food was extremely tasty but I think it was microwaved as the vegetables wasn't as fresh as they could have been. This hotel made me feel so special that I was quite tearful with the help that was provided. I can truthfully say that we haven't experienced such superb service in other hotels we have stayed in. The webbington is in an amazing location and if the webbington would have us back We will be visiting it again soon. If you have a disability this is the hotel for you. There are disabled access but it is important to share this information with the hotel so they can provide for any needs you may have. There are some stairs but there are other routes that can be used. I would like to extend a big thank you to all the staff who cared for us during our stay. The Manager of this hotel has an amazing team behind them. Hope any one who goes to this hotel has a great stay. Kind regards Karen Kent

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Karen, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. It was wonderful to read that you had such as welcoming and enjoyable stay. The comfort of our guests is very important, and we strive to provide accommodating and helpful customer service. It was wonderful to read that you found our staff very helpful during your stay and that you would rate their service as the best you have received, our staff will be delighted to hear your compliments. I was also glad that you were pleased with your allocated guestroom and that you thought it was cleaned to a very high standard. We do try to encourage our guests to advise us of any special requirements prior to their stay, in the hope that we can ensure they have a comfortable and pleasant experience. It was a pleasure to read that you thought the food in our restaurant was extremely tasty, our chefs will be thrilled to hear your kind words. Our hotel is located in the heart of the Somerset countryside, just a short drive from the motorway and many local attractions. I was glad you thought the location was amazing and that you would like to return. Thank you for choosing the Webbington Hotel and Spa, I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Long weekend"

5
22/02/2018

This hotel is full of character and is a great location for all the local attractions. We were greeted by very helpful and happy staff. The room was fantastic, very clean and large with a big shower. We visited all the local attractions and more as we were very central. We ate both evening meals from the bar menu and had a great breakfast too. Good facilities and nice surrounding made this a very pleasant stay. Would return.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Tony F, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted that you had a pleasant stay and would like to return in the future. Our Edwardian Manor Hotel is located in the heart of the Somerset countryside, just a short distance from the motorway and local attractions such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. I was pleased you enjoyed the traditional charm of our hotel and that you thought the location was excellent. The staff at our hotel take pride in their welcoming and helpful customer service, so I was pleased you found them cheerful and very helpful. I was also glad that you thought your room was fantastic and that it was very clean with spacious bathroom facilities. It was wonderful to read that you enjoyed the food served in our bar and our breakfast buffet, I will pass your compliments onto our chefs. Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"1 night stay with children"

4
20/02/2018

Hotel is characterful and charming with great facilities. The breakfast is standard hotel... nothing special. (No garnish on the kippers and v. Bitter tasting coffee) Initial complications with our checkin and room type but all dealt with well and upgrade given. Room was lovely and spacious with balcony. Shame the balcony was covered in beer bottle tops and cigarette ends. - great for the kids. (Obviously not cleaned) and the doors leading out were so stiff we assumed they were locked. - part of the character apparently. Pool was lovely and very clean - pretty cold mind! Didn't eat in the bar/ restaurant but menu looked nice and lounge area very appealing. Grounds could do with some work but maybe due to the time of year Overall - good location, good staff with nice aesthetics even if some may call it dated.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Paul H, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. It was wonderful to read that you enjoyed the Edwardian charm and character of our hotel and that you thought the facilities were great. I was pleased to read that you were delighted with your room upgrade and that you thought your guestroom was lovely and spacious. However, I was surprised to read your comments regarding the balcony and am sorry for this, I will most certainly pass your feedback on. It was also wonderful to read that you liked the countryside location of our hotel and that our staff were good. We have an array of complimentary leisure facilities for our guests, which include the swimming pool, steam room, sauna and gym. I was pleased you enjoyed using the swimming pool and that you thought it was lovely and clean. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Good hotel"

4
12/02/2018

Was at the hotel for Ymca conference. Staff were very good but at times a bit nervous. Rooms wow, meals were well prepared. Only qualm was Why a £10 limit on the card transactions the bar was a nice environment but again bar staff were unsure about people's ages not serve them then ask someone after. However would return

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear jayp1971, Thank you for the review following your recent stay and conference at the Webbington Hotel and Spa. I was pleased you enjoyed your visit and would like to return in the future. It was wonderful to read that you thought the rooms ‘wowed' and that the meals were well prepared, I will pass your compliments on. Our staff are often commended for their professional and friendly customer service, so I was surprised to read your comments, but will most certainly pass your feedback on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers. Kind regards, Maria Guest Relations

"Average at best"

3
11/02/2018

The location of the hotel is beautiful. Reception and bar area also create a lovely welcoming area. Once you go past the main entrance and into your room well, it's a different story. I actually want to rate the hotel 2 stars as I'm so tired. The rooms are not sound proof. If the person in the room above you even breathes the blooming floorboards will creak. Everytime they move, you will hear them. You'll also hear people in the corridors walking about. The rooms are poorly decorated, creams and beiges which dates them. They don't feel clean. There is dust between plugs, along the head board on top of pictures etc. I'm not usually one to be fussy or even look for dust but it doesn't feel right here. The bedroom window was open on arrival (I think because the rooms are so hot) and so I had a few bugs waiting on me when I arrived. The window is ground level to grass and bushes - green view in picture. This also means it's noisy in the morning with birds, but some may like that. Personally I don't at 5 am (not the hotels fault). Bar food was alright. The Nachos were £4.50 for a massive plate. They were really good and really generous with the cheese. The quacamole was weird, definitely not fresh. Other food was decent - for the price we paid I'd even stretch and say good. Would I stay here again? Probably not.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear alexclare2, Thank you for taking the time to write a review. I was pleased that you thought the countryside views from our hotel were beautiful and that you thought our reception and bar areas were lovely and welcoming. However, it was disappointing to read your comments regarding your guestroom and I am sorry for the noise disturbances you encountered. Our housekeeping team take pride in the high standards of cleanliness throughout our hotel, so I was surprised to read your comments and I will most certainly pass your feedback onto the management team to look into. I was glad you enjoyed the bar food and was pleased you thought the portions were generous, however, I would also like to assure you that all the food we serve is freshly prepared by our team of chefs. Thank you for choosing the Webbington Hotel and Spa. Kind regards, Maria Guest Relations

"Some good points but disappointing in several respects"

3
26/01/2018

We were at the Webbington as part of a large group booking. Access to the hotel. The hotel would definitely not be recommended for those with limited mobility – access via the main entrance is tricky even for the able-bodied, with a short flight of steps and two hard-to-open doors. With suitcases, we struggled. Moreover, as other reviewers have noted, there are no lifts to bedrooms. Location – the hotel is in a rural position, quite isolated if one were to be negative. The hotel has no grounds to walk in; if you want a walk your only option is the narrow local roads which don't have footpaths. The nearest large town, say Weston super Mare, is several miles drive – it takes about twenty minutes. We were in the annex on the second floor. Our room was adequate in terms of facilities but more storage space would have been appreciated. Sound insulation between rooms was poor – we could clearly hear next door's conversation on one side and the TV from the room on the other side. The window wouldn't close fully and so there was a constant drone of traffic from the nearby M5 during the day. On the plus side there were plenty of power points, the free WiFi worked well and the courtesy tray was very good. We both thought the lighting was inadequate for reading. The décor was quite pleasant and reasonably modern. The beds were very firm – too firm for my wife. The bathroom was large and had been refurbished fairly recently. The shower (a Bristan) was the fixed overhead type, not thermostatic but easy to control. Apart from the last morning there was always plenty of hot water. Although there was a warning sticker over the wash basin, the hot water was in my view dangerously hot - the temperature needs to be reduced at source. Room servicing was very good – the bathroom in particular was kept spotless by the cleaning staff. Heating was odd – it was off in the morning when it was needed and came on in the afternoon when we were usually not in the room. Having said that the room generally felt warm. Food – I am sad to say was mediocre. There was no fresh fruit at all. The breakfast buffet was never hot – warm at best. The bacon was consistently dry and hard and the fried eggs looked most unappetising. At dinner there was no main course fish option during our three-day stay. The desserts were uninspiring – there were no sauces for example. The ice-cream, however, was very good. Drinks: a large glass of Merlot from the bar was £6.50. A pint of draft cider was about £4.40. An example of a dinner menu: 1) Soup or Caesar salad or smoked salmon terrine. 2) Steak and ale pie or roast pork or vegetable lasagne. 3) Cheesecake or millionaires bar or ice cream. Dining experience: there were no table menus on the first evening so we were left in the dark as to what was on offer and had to make a quick decision as the courses were being served. The table service was a mixture of self-service and waiter service: starters were served; main course and dessert were self-service with the maître d' controlling access table by table. The staff were all pleasant and helpful with one rather surly exception. Allowing for the fact that it must be a challenge to cater for a large group of guests, we nevertheless felt that the Webbington, particularly in respect of catering, fell below expected standards.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Doryhunk, Thank you for taking the time to write a review. I was surprised to read your comments regarding the access to our hotel and I am sorry If you found difficulty in the short flight of steps upon your arrival. Our hotel staff are readily available to offer their porterage services should you require help. I would like to reassure you that we do have a disability access entrance to hotel and we have accessible rooms on the first floor, which can be requested by guests prior to their arrival. Our hotel is located in the heart of the Somerset countryside, which has easy access to the motorway and other routes. I was surprised to read your comments regarding the hotel grounds and local surroundings, as there are many walking spots and attractions nearby, including Crook Peak, the Mendips and Cheddar Gorge. The comfort of our guests is important, so I was pleased that you thought the facilities in your guestroom were good and will most certainly pass your feedback on regarding the storage space. It was also great to read that you were pleased with the free wi-fi, plentiful power points, and good quality courtesy tray. I was also glad that you thought the room servicing was very good and that the bathroom was kept very clean, I will pass your compliments onto the housekeeping team. It was disappointing to read your comments regarding the food served in our restaurant and I will most certainly pass your feedback onto the restaurant team to look into. However, our staff will be delighted to hear that you thought they were all pleasant and helpful. Thank you for choosing the Webbington Hotel and Spa. Kind regards, Maria Guest Relations

"Perfect weekend break.."

5
22/01/2018

Just spent a relaxing weekend at the Webbington Hotel and Spa. Fantastic facilities, had wonderful massage swim and gym etc. Very good room comfortable bed excellent food, good variety of food, great breakfasts and very obliging staff. Looking forward to our next visit.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear John M, Thank you for such a complimentary review following your recent stay at the Webbington Hotel and Spa. I was delighted that you had a relaxing stay and are looking forward to your next visit. It was a pleasure to read that you enjoyed the complimentary use of our leisure facilities, including the swimming pool and gym, and I was pleased that you had a wonderful massage in our Spa. I was also glad that you were very comfortable in your guestroom. Our chefs will be pleased to hear that you thought the food was excellent and that the menus were plentiful. Our hotel staff will also be delighted that you found them all very obliging. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Mixed opinions"

3
22/01/2018

This was our 2nd stay, we previously stayed Sept '17. The hotel room this time was so small that once our cases were opened we couldn't walk around the bed easily. The bath/shower was under a low sloping ceiling, try washing your hair in there, logistically very difficult. The hotel appears to turn the heating off during the day (freezing!) so rooms are equipped with fan heaters (very loud). Breakfast buffet was a complete shambles compared to September, ruining out of items, bad hygiene practices placing fresh cooked food on top of food that had been sitting out for over an hour rather than doing a rotation. Only one toaster for about 100 people! The evening meals...the only thing I can say is that we can't believe the chef actually tasted any of the meals....awful, absolutely awful. On one occasion I ate nothing, went to order a bar meal just after 9pm to be told that room service and bar food ceases at 9pm. I understand that we were there with a big group, but, awful, absolutely awful.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear f00die51, Thank you for the review. The comfort of our guests is important, so I was disappointed to read your comments regarding your guestroom. We like to encourage our guests to bring any issues to the managers attention, in the hope that they can resolve these at the time, or potentially offer an alternative guestroom. The heating system is monitored, however as you mention, if you are not warm enough, we do have portable heaters available to ensure you are in a comfortable environment. I was surprised that your breakfast experience was not as enjoyable as it has been in the past and I would like to apologise for this. I would like to reassure you that the health and safety regulations are taken seriously, and I will most certainly pass all of your feedback onto the management team and chefs. Thank you for choosing the Webbington Hotel and Spa. Kind regards, Maria Guest Relations

"Expensive for what it is"

1
20/01/2018

Well, Arrival and check in, were ok, did arrive at 21:50 on Friday night. Found my room in a dated building, would suit the 1950's the room a single could be better thought, so the bathroom door could open fully rather than hitting the bed. So the shower options, A: really hot no power or B: really cold loads of power. The room has a draft, I can tell by the way the cobwebs blow around the ceiling. So breakfast, could say much as arrived for breakfast at 07:30 BUT not served until 08:00, yet at check in I'm told 07:00 Now back ready for night two and let's see how this goes. However as I asked about Sunday breakfast, again not starting till 08:00 (too late to change hotels now) a packed lunch was offered. All in all over £150 for two night single bed, in a dirty out dated room seems excessive, and when Dick Turpin robbed people at least he had the decency to wear a mask.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Thank you for the review. I was pleased that your arrival and check-in experience was good. Our hotel is an original Edwardian manor house, which presents timeless features and architecture, of which our guests often compliment. However, I am sorry if it was not to your personal taste. I was disappointed to read your comments regarding your guestroom and I am sorry for any problems you came across, I will pass your feedback on for relevant staff to investigate. The comfort of our guests is important, and we like to encourage our guests to report any issues they may find at the time, in the hope that we can ensure you are in a comfortable during your stay. It was surprising to read your comments regarding breakfast and I am sorry if there was a slight delay, however I am pleased that you were offered a packed lunch to take with you as an alternative. Thank you for choosing the Webbington Hotel and Spa, your feedback is valued and has been passed onto the management team. Kind regards, Maria Guest Relations

"Nice and relaxing "

5
18/01/2018

Lovely peaceful and relaxing place to stay, enjoyed the swimming pool and spa also booked a sports massage, with cardea massage therapy which was excellent and therapeutic. The rooms are clean and tidy with tea and coffee facilities provided, breakfast was delicious and a good choice is available, will stay here again when in the area. Really enjoyed ourselves

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Peter P, Thank you for taking the time to write a review following your recent stay at the Webbington Hotel and Spa. It was wonderful to read that you had a peaceful and relaxing stay and that you would like to return in the future. Our hotel offers an array of leisure facilities, including our swimming pool which overlooks the Somerset levels, a sauna/steam room and a gym. I was pleased that you enjoyed using our swimming pool and I was delighted that you enjoyed your massage, I will pass your compliments on. It was also wonderful to read that you were comfortable in your room and that you thought it was nice and clean, with a good selection of tea and coffee. I was also pleased that you thought the breakfast buffet was delicious and that the menu was plentiful, our chefs will be pleased to hear your kind words. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"New Year break"

3
14/01/2018

Once we had sorted out the initial room change problems, settled in ok Rooms are very small, but everything clean and tidy, housekeeping staff very pleasant and helpful. Had a couple of issues with things in the room, and though reported these were not addressed. Also a massive amount of noise from the couple upstairs between about 2 and 4am on the first night, which isn't the hotels fault but does leave a bit of a bad taste. After that, a very good stay, especially the New Year gala dinner, all absolutely lovely, very impressed with the food for a mass catered event of this type. Used the gym and sauna most days, a strange layout but well equipped. Overall a good stay, the niggles didn't spoil it but there is room for improvement in some areas

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear doisyvedrines2001, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was pleased that you had a good stay and thoroughly enjoyed our New Year's Eve Gala Dinner. I was pleased that you settled into your room comfortably and that you found it clean and tidy. Our housekeeping team will also be thrilled to hear that you thought they were very pleasant and helpful during your stay. However, I was surprised to read that our hotel staff did not address a couple of issues you pointed out and would like to apologise for this. It was wonderful to read that you enjoyed our New Year's Gala Dinner and that you thought the food was very impressive. Our restaurant team, events team and hotel staff will be pleased to hear your feedback. I was also glad that you enjoyed using our complimentary spa facilities during your stay, including the gym and sauna. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"3 night break"

3
07/01/2018

Greeted by friendly reception staff. We had room 241 nice roomy bedroom, bathroom clean and shower over bath that worked well. Bed was nice and comfortable and real oak lovely furniture in room. Flat screen TV, kettle with tea and coffee provided. Now for the not so good points, try booking a room on the ground if you have difficulty moving around. There is no lift and lots of stairs to negotiate. The nearest big town is approximately 12 miles away. Ideally suited for walking holidays. Breakfast, I was looking forward to smoked haddock as this was provided on a previous visit. I like to eat a healthy diet and owing to my age must stay clear off all fried food. Breakfast was in the main dinning area but disappointed that smoked haddock or porridge was off menu that also included hard boiled eggs. They did provide a good selection of cereals and tinned fruit. Being retired travel a lot and stay in many hotels, must admit this is the first hotel that we have stayed in that does not provide any of the above for breakfast. The evening meal is very bland and produced pre prepared in bulk. You have a choice of three options served with boiled potatoes and vegetables. We had boiled potatoes sliced in a runny type sauce? I would add that if you enjoyed school dinners back in the 60,s you will love this Hotel for food. We decided we could not face the Sunday dinner and ended up spending an enjoyable roast meal at the local Inn together with 2 pints of real ale. Sheer bliss.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Keith W, Thank you for taking the time to write a review following your 3-night stay at the Webbington Hotel & Spa. Our reception team strive to provide a warm welcome, so it was wonderful to read that you thought our reception staff were very friendly upon your arrival. I was also delighted to read that you were very comfortable in your spacious guestroom and that you thought it was cleaned to a good standard. Our rooms are designed with modern comforts and facilities, so I was glad that you thought the facilities in your room were good and that you admired the oak furnishings. Due to the Edwardian period property, we do not have any lifts. However, porterage services and assistance are readily available from our staff. We encourage our guest to advise us of any special requirements, to ensure they are comfortable during their stay and so we can allocate rooms which best suit our guests needs. I was surprised to read your comments regarding breakfast and am sorry for this, although I was pleased you thought our selection of fruit and cereals were good. I would like to assure you that the food served at our hotel is freshly prepared and cooked by our team of chefs, however I am sorry if it was not to your personal taste. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly. Kind regards, Maria Guest Relations

"Back Again 2018"

3
06/01/2018

Another visit to West Western this time the room l stayed in was comfortable, but had an issue at breakfast time because l was part of a group the breakfast room was altered . due to this choice was limited which I accepted but eggs was available but only fried and scrambled but as l cannot have fried or scrambled .I asked the manager for a boil egg his reply was NO. To me this showed a lack of good customer relations and not a very good example for promoting Best Western hotels .

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear cynthia793 Thank you for the review following your stay at the Webbington Hotel and Spa. I was pleased to read that you were comfortable in your guestroom, however I was surprised to read your comments regarding breakfast and am sorry for this, I will most certainly pass your feedback onto relevant staff to ensure this does not happen in the future. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Kind regards, Maria Guest Relations

"Excellent stay at Webbington"

5
04/01/2018

We stayed here for 2 nights for a special relaxing break. Lovely room, very good food in restaurant, service friendly and helpful, good facilities, used the sauna and steam room. Lovely grounds and setting. Highly recommended. Only criticism was that the public areas were on the cool side, but then it was a very cold stormy few days.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear redhawkfyre, Thank you for the review following your recent stay at the Webbington Hotel and Spa. I was delighted that you had a relaxing break and that you would highly recommend our hotel. The comfort of our guests is very important, so I was pleased you thought your room was lovely and that you thought our hotel facilities were excellent, including our sauna and steam room. I was also pleased that you found our staff friendly and helpful and that the food in our restaurant was excellent, I will most certainly pass your kind words on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Excellent Christmas Break"

5
03/01/2018

Stayed for a 4 day Christmas Break, including organised Bridge sessions. There was a separate Ramblers Group staying. The Christmas aspect was kept low key, a good Christmas lunch was served with no over the top razzmattaz. Apart from that the meals were good, buffet breakfast excellent. Very satisfactory for those requiring a companionable holiday.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Penmere, Thank you for taking the time to write such a complimentary review following your recent Christmas break at the Webbington Hotel and Spa. It was wonderful to read that you had a great stay and that you enjoyed the Christmas lunch and festive events hosted at our hotel. I was also delighted that you thought the food served in our restaurant was excellent, our chefs will be pleased to hear your kind words. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"New year "

4
01/01/2018

We stayed for two nights at this lovely hotel. The food was excellent and staff.....well nothing was to much trouble. The young lad called Roland was amazing. The party for New year's eve was great, great band, great severn course meal beautiful. We will definitely be staying again.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Maria W, Thank you for the review following your stay during the New Year's celebrations at the Webbington Hotel and Spa. I was delighted that you enjoyed your two night stay and that you would like to return in the future. Our chefs will be thrilled to hear that you thought the 7-course gala dinner was beautiful and that you thought the live music and entertainment was excellent. I was also pleased that you thought our staff were excellent and that Roland was especially good, I will be sure to pass your compliments on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Lost its way, old and tired!"

2
29/12/2017

Stayed here for a quick stop over on way back from Heathrow. The hotel was very empty despite it being Christmas week. The hotel was cold and damp and the rooms had windows blackened with the damp. Communal areas in the bar were unkempt and the hotels generally feels 'out of date'. A couple and a family both asked if they could order bar food but sit in the restaurant where it was warmer. both were turned down on the basis that it was reserved for residents dining 'a la carte' despite it being empty. The staff were very friendly and professional. We all went to bed at 8pm as it was too cold to socialise in the bar areas. you have to cross an uncovered courtyard to get to the rooms and get wet in the process if its raining. Breakfast was disturbed by a fire alarm caused by a 'shower in one of the rooms'.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Joe M, Thank you for the review. I was very pleased to read that you found our staff to be very friendly and professional, they will be delighted to hear your compliments. Our hotel is traditionally decorated, in keeping with the Edwardian period property. I am sorry if the classical décor was not to your personal taste and I would like to apologise if you felt cold. I am also sorry if you were disturbed at breakfast due to an unexpected fire alarm. Thank you for choosing the Webbington Hotel and Spa. Kind regards, Maria Guest Relations

"Webbington Hotel"

5
27/12/2017

Professional services provided at a professional hotel. From arrival to departure each time we have been, we are very well pleased with the room and restaurant, and the comfort within the hotel that you can relax and take at your leisure.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear ernestianh, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted that you had such a pleasant and relaxing time. It was wonderful to read that you received professional service from our hotel staff. I was also glad that you were comfortable in your guestroom and that you enjoyed the food served in our Tiark Restaurant, I will most certainly pass your kind words on. Thank you for choosing the Webbington Hotel and Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Winter trip"

4
23/12/2017

Although hotel very quiet staff were very attentive and attended to our needs as if the most important there. The drive to the hotel was along a country lane and on our arrival we were greeted by the receptionist, who explained all of the facilities.

"Freinds wedding stay at the hotel"

5
18/12/2017

This hotel was the venue for a friends wedding so we stayed the weekend here, Was a lovely hotel , great food . clean comfortable lovely views, would stay here again highly recommend it . Rooms where great huge comfy beds and large bathroom . Tea coffee facility's. The wedding was Amazing had a great weekend away at this hotel with great friends.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Lisa P, Thank you for such a complimentary review following your recent stay and attendance at your friend's wedding here at the Webbington Hotel and Spa. It was wonderful to read that you and your friends thoroughly enjoyed the wedding celebrations at our venue. Located in the heart of the Somerset countryside, our hotel offers spectacular views, of which I was pleased you admired. I was also delighted that you were very comfortable in your spacious guestroom and that you would highly recommend our hotel, thank you! Our chefs will also very glad to hear that you thought the food served at our hotel was great. Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Great Christmas Night Out and good value."

4
17/12/2017

We attended the Christmas night with Majesty (Queen tribute band) and stayed overnight in a 2nd floor Courtyard room which overall was a great night out and stay. I've paid more and got a lot less before elsewhere so well done. The Christmas meal was as good as we've had anywhere else for mass catering so must have improved/got things right since the previous reviews. The entertainment was great, my party thoroughly enjoyed it, great night out for the money overall. I could moan that the bar was pricey but it is no different to any other such event, we could have had warning the bar was cash only. The main building still keeps its old character which I like so please don't change. For a 3* the room was 'compact' but hey for a 1 night out, clean and comfortable enough. Our friends were lucky enough to get a larger room. The only negative from a drunk male is the toilet seat didn't stay up, what an inconvenience! The breakfast was great, better than anywhere else I've been considering the B&B price. Even decent bread for the toaster. Tried the gym and sauna which was amazingly well equipped so what more does anyone want in the price.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Tyke1958, Thank you for taking the time to write a review following your attendance at one of our most recent Christmas Party Night's at the Webbington Hotel & Spa. I was wonderful to read that you and your group thoroughly enjoyed the Queen Night. I was delighted that you thought the food served in our restaurant was of a good standard and that you thought the Queen tribute act and evening entertainment was great, I will pass your kind words on. Our hotel is decorated in keeping with the Edwardian period property, and it's always wonderful to hear when our guests enjoy the charm of its timeless architecture and furnishings and I was pleased you found your guestroom clean and comfortable. I was also very pleased that you enjoyed our breakfast buffet the following morning and that you thought the ingredients were high quality, I will pass your compliments to our chefs. It was also great to hear that you thought our Spa & Leisure area was amazingly equipped and that you liked using our gym and sauna during your stay. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"The ABSOLUTE WORST - ALL management should be fired immediately"

1
13/12/2017

We booked our 'Vegas - Casino night' themed company Christmas party here. The entire event - from start to finish - was an utter disaster. First, the postcode on the website takes you to the back entrance. There is no sign indicating that you should go elsewhere, NOR are there any other signs that direct you away from the disabled / service entrance (backup only out of there) towards the spa entrance. Meanwhile, look out for the six inch deep potholes and absolute mess and rubbish everywhere. Once we ultimately arrived at the spa entrance, no one was there to help. We made our way - no signs again - to reception, through a FREEZING cold series of passageways. After check-in, we were informed that the restaurant was closed, but we could get a late lunch at the bar. There was no one at the bar. All guests in the area looked unhappy in the stony silence, freezing cold and lack of staff. After a few minutes, a staff member appeared to take our order. When I asked what the soup was for the day, she said, 'I really wouldn't know'. After an awkward 5 second stare-off, I said, 'Could you find out please.' She huffed off. (This is at 2pm on 09 December - very short lady with long hair.) After ordering soup, a sandwich and 2 teas, we sat down to assess the situation. Shabby, poor staff, dirty.. it's all terrible by any standards. I almost cried and said we should cancel the entire thing, but wished to remain positive. 25 minutes later, our food arrived. 'Terrible' would be a compliment. Then we went to our room. After reading the reviews (in tears over our dreadful lunch), we feared it would be freezing - it wasn't! Bonus!! And we did have a lovely view of the laundry facilities, bins and the window into one of the 'ballrooms' being set up (Courtyard room - 113). And the windows leaked - a lot. And you can hear everything everywhere in the near vicinity. I'm skipping a lot here... BUT - we got to our table at the seating time - food arrived maybe 60-75 minutes after seating, and after asking three times what was happening. The starters were diabolical. Pate was absolutely disgusting. The mushrooms were indescribably horrible. I understand mass catering is difficult, but... sorry, this was beyond acceptable. The mains were tiny, the veg overcooked. They lost our dessert order and then the staff argued with several people over what they'd ordered. The band started after the arguing over the desserts was finished. After 45 min or so, I wondered where the 'casino' area was. (Again - no signs anywhere or instruction from the organisers.) After a brief walk, I wandered into a room I thought was a storage area - it was stacked with tables (no signs) and freezing (all doors left open). There was a total of 3 casino tables - so room for maybe 30 people for an event that had 300 minimum - in a 2C degrees room because all the doors were left open, with someone who looked like... someone you wouldn't argue with - taking CASH only bets. Make your own mind up about where the cash ended up. We pre-ordered several bottles of wine, which was fine. But the bar was cash-only (would have been helpful to know beforehand). At the end of the night, the lights came on and band stopped. We were a large group, so a bit longer getting our things together. One of the bouncers came over and was confrontational and aggressive with one of the members of our party (as a sober witness, I can testify to this). After following us out and being verbally aggressive, one of the other bouncers admitted that one 'sometimes he does that' (tall, white male with piercings). Unnecessary!! THEN then the hotel bar closed for 30 min, only to open for 30 min and ask us to leave again. Literally the worst event I have ever been to WITHOUT exception. Never EVER EVER again. The whole hotel is disgustingly grubby with staff who do not care at all. Please do not even respond to this, as it will only make you look worse. I now have to host a second event this Friday to make up for it.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Cathy T, Thank you for your review. I am sorry to hear your feedback following your recent experience at our hotel. However, I was surprised to read your comments as we received lots of positive feedback from other party guests. I would like to assure you that your feedback has been taken seriously, and our management team are looking into this. Kind regards, Maria Guest Relations

"What a dump"

2
11/12/2017

This is all purely my opinion, but I wanted to say something in case you were considering visiting this establishment - This hotel is tired, dirty, overpriced, badly managed and has inexperienced and very rude staff. It doesn't look all that bad when you first walk in. Nice little reception area (albeit with an overwhelming stench of chlorine) and a fairly pleasant chap on the front desk. Once you get deeper in to the bowels of the hotel though, you start to notice so much that is wrong. The rooms were freezing cold, the shower was dribbly and unclean, the widows were leaky and damp.... don't even get me started on how dirty the kettle was inside. Ugh. Still, at least I got a lovely view of a transit van out of the window. To briefly touch on the food. I mean, wow. You'd get better quality ingredients at a concentration camp. The pate was old and grey, it tasted bad. Really bad. Who ever made it either didn't taste it first, or did taste it and is a moron. Goodness knows how the carrots managed to retain their shape after what I can only presume was several days in the pot. The meat was way over cooked, under seasoned, cold and small. The service itself consisted of being barked at - ‘lamb or turkey?', quickly followed by slamming a measly portion of matter on to my cheap, cold plate. The vegetables took a long tome to arrive, post meat delivery. The staff were pushy and rude and the service was slow and painful. The only reason I didn't give one star is that I'm grateful for not having the runs 48 hours after trying the pate. If you can avoid staying here, I'd recommend that you do so. Cheers.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear TheChief3791, Thank you for the review. I was surprised to read your comments regarding your recent stay. As you can see from many of our previous reviews, our hotel staff and management team are often highly praised for their friendly, polite and helpful customer service skills. I am sorry if you were not comfortable in your guestroom and that you did not enjoy the food, I would like to assure you that all the food is freshly prepared and cooked by our chefs. Our management team are always at hand to offer their assistance and like to encourage guests to bring any issues to their attention so that they are given the chance to rectify any issues and to ensure that you are comfortable during your stay. Thank you for your feedback, I will most certainly pass it onto the management team to look into. Kind regards, Maria Guest Relations

"Christmas weekend break"

5
10/12/2017

My sister and I stayed at the Webbington for 3 nights, which coincided on the saturday, with their Christmas party/cabaret evening. We were unaware of the party arrangement and sneakily asked if we could join in. Jamie helpfully arranged for us to attend at the last minute and what a lovely evening it was. The food was hot and tasty. and the staff worked so hard that evening too. Again the next day Jamie and his colleague came to our rescue and arranged for us to change rooms to a beautiful room, as there was a minor problem with our current room. The staff are very professional and friendly. We particularly want to mention 'Jamie' again to thank him for his helpfulness. This is one of a number of stays at the Webbington, where we have had lovely breaks in a spectacular setting and with fabulous views. Thank you.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Marilyn W, Thank you for taking the time to write a review following your recent stay at the Webbington Hotel & Spa. It was wonderful to read that you and your sister had a great stay and that you thoroughly enjoyed our Christmas Party. It was wonderful to read that you found our staff all very friendly, helpful and professional. I was also delighted to hear that our Duty Manager, Jamie, was able to arrange last minute Christmas Party tickets for you and that you thought he was very helpful, he will be thrilled to hear your compliments. As a popular wedding and events venue, it is always wonderful to hear when our guests have had a great time and I was very pleased that you enjoyed an evening of entertainment at our Christmas Party and that the food was hot and tasty. The comfort of our guests is also very important, so I was pleased that Jamie was able to arrange a room change for you and that you were comfortable in your room. Thank you for choosing the Webbington Hotel & Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Mediocre"

3
03/12/2017

We stayed here for just one night after visiting family locally. It is quite a big hotel with over 100 rooms. The reception was lovely. The lady behind the desk was friendly and welcoming. The old part of the building was quite nice although a bit unsympathetically restored and the modern extensions that were in front did nothing at all to make the place appealing from the outside. Inside it was a busy Saturday night. Although we were tired we decided it would be too noisy to get to sleep so we had a nightcap at the bar. My husband wasn't overly impressed by the lack of real ale but we had a drink and retired to our room. It was towards the back of the old part of the building and at the end of a corridor so not flanked by any other rooms and as far away from the bar and entertaining areas as we could get. That didn't quite stop the noise reaching us but at least the volume wasn't too bad. The room was fairly cold so we did have to switch on the small electric heater that was provided although that didn't make a huge difference. There were some spare blankets in the wardrobe which we were very glad to make use of. The bathroom was small and the light above the washbasin didn't work. It was already midnight so there seemed little point in complaining at that time of night. The worst thing though was that we had asked for a double, rather than a twin, room. What we got was two mattresses that had been ‘zipped' together which resulted in a very uncomfortable ridge in the middle of our ‘double' bed. The mattress was covered only by a sheet, not a mattress protector or any other sort of cushioning to alleviate the effects of the ridge in the middle. We might as well have had two beds instead of one! We had a very uncomfortable night as a result, punctuated by the staggered and raucous returns to neighbouring rooms of other guests up until about 4am. We managed to snatch some short periods of sleep before 7am when we finally gave up and got ready to depart. On the plus side, the breakfast was very good. Plentiful choice of well cooked food and hot or cold beverages. The staff on duty were attentive, polite and helpful. The same lady that checked us in the night before was in reception again to check us out. My husband wondered whether she had time to go home between shifts! We felt bad having to tell her about our disappointment with the room as she and the other staff we met were very nice. Unfortunately that niceness did not quite make up for such a poor nights rest.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear DMPridham, Thank you for taking the time to write a review following your stay at the Webbington Hotel & Spa. We strive to provide a warm welcome, so it was wonderful to read that you thought our reception area was lovely and that our receptionist was friendly and helpful. I was surprised to read your comments regarding our bar, as our guests often commend the extensive range of beverages available, however I appreciate your feedback and will most certainly pass it on. I am sorry if you felt cold in your guestroom, although I was pleased that you were provided with a portable heater and extra blankets. The comfort of our guests is important, so I would like to apologise if you did not personally find the bed comfortable and I am sorry if you were disturbed by neighbouring guests. It was a pleasure to read that you thought our breakfast buffet was very good and that you appreciated our extensive menu of food and beverages, I will be sure to pass your kind words on. I was also delighted to read that you thought all of our staff were very attentive, polite and helpful. Thank you for choosing the Webbington Hotel & Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"overnight stay"

4
03/12/2017

we stopped off here for a night and used all of the facilities which are very good.i also had a massage which also was very good.I would certainly use this hotel again.the restaurant menu is very good and the quality of our meal was very good.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Elaine_Harris68, Thank you for taking the time to write a review following your recent stay at the Webbington Hotel & Spa. It was delightful to read that you enjoyed your stay and that you would like to return in the future. I was pleased that you enjoyed using our spa and leisure facilities, which includes our swimming pool and sauna/steam room. I was also glad that you thought your massage was very good, our spa therapists will be pleased to hear your compliments. Our chefs take pride in the quality of the dishes they serve so they will be delighted to hear that you thought your meal in our Tiark restaurant was very good quality and that the menu was plentiful. Thank you for choosing the Webbington Hotel & Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Very good value, good breakfast."

5
27/11/2017

The room was very nice with a good sized bathroom and good shower. Very good value stay with great breakfast, which had plenty of choice to suit everyone. Good, generous evening meal from the bar menu, which was also good value.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear CornishLin, Thank you for taking the time to write a review following your stay at the Webbington Hotel & Spa. I was pleased you enjoyed your stay and thought it was very good value. The comfort of our guests is important, so it was wonderful to read that you thought your room was very nice, spacious and offered great en-suite bathroom facilities. I was also glad you enjoyed your breakfast and evening meal at our hotel and that you thought the menu was plentiful and good value. Thank you for choosing the Webbington Hotel & Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Great Atmosphere"

5
26/11/2017

I was the official photographer at a friend's wedding and a first timer to the Webbington Hotel & Spa. Great location, clean & tidy grounds and the hotel was very well kept. Staff and I mean all staff working over the weekend were very professional and courteous at all times and very helpful. The room was neat & tidy and kept nice and warm. Breakfast was excellent. Overall a very nice weekend and recommend this hotel 100% (I did not use the Spa facilities on this visit but hope to if I return in the near future)

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Andro A, Thank you for the review following your recent stay and role as official wedding photographer at the Webbington Hotel & Spa. I was delighted that you had a lovely weekend and that you would recommend our hotel. It was wonderful to read that you admired the countryside setting of our hotel and that you thought our hotel and grounds were very well kept and that you found your guestroom neat, tidy and warm. I was also pleased you thought breakfast was excellent and that you found our staff very professional and courteous, I will be sure to pass your kind words on. Thank you for choosing the Webbington Hotel & Spa, I do hope we have the pleasure of welcoming you back in the future. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"OUR WEDDING Nigel and Sharon 25th November 2017"

5
26/11/2017

Last year we planned our wedding for march 2017 due to a cardiac arrest of the brides mother who was seriously ill for many months involving a 2 month stay in hospital and a lengthy home recovery my future wife took the decision to postpone our wedding from the original date in March. We were both worried and concerned for her health at this very difficult time. Having already paid a hefty part of the cost of our wedding we were both blown away with the way the Webbington hotel handled this unforeseen event, we were fully expected to be told tough luck you have lost your money, but to our delight and without even asking we were told about a clause for cancellations of weddings in exceptional circumstances which this was classed as. When things had settled down and her health was improving we chose another date for November. Our original wedding planner who has since left the Webbington showed great compassion and understanding to our needs in a difficult time when she took that phone call she will be forever in our debt. Moving on to 25th November 2017 we made it to the webbington to get married sat by our side was the brides mother who is not fully recovered or totally mobile but able to enjoy the day with everyone else. Lucy our new wedding planner was bombarded with requests and our several seating plans changes in the run up to the big day, all these were put into place . We both thought the day was organised well and ran very smoothly and professionally.the Tiak suit was beautifully laid out and flower petals lining the floor as we walked down the aisle Jamie did a awsome job on MC and liaising duties room bookings and dealing with some of our quests request'He is another professional friendly member of the management team organising and liaising with us on the day . The food was of a very high standard as well I heard of no complaints from the guests all I spoke to said it was a fabulous meal it came out piping hot nicely presented and tasty. The waiting staff were quick and efficient too. Same applied to the evening buffet. Breakfast was pretty good also We chose room 10 to stay in for three nights mainly because of the balcony view. This room was very clean and very well presented. Most of my guests were put in the courtyard rooms all commented on the size of the beds and how comfortable they were and were happy with the overall appearance of the rooms.. we had a magical wedding day thanks to the webbington Hotel the whole day was managed brilliantly by lucy and jamie both a credit in there roles in the hotel. Without the compassion of the hotel the day would never of happened on the scale it did MASSIVE THANKS TO YOU ALL to top it all even in November we had bright sunshine just perfect Nigel and Sharon bit of advice to anyone reading this regarding weddings get wedding insurance early you can never tell what going to happen a few months down the line which may be out of your control

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Nigel T, Thank you for such a complimentary review following your recent wedding here at the Webbington Hotel & Spa, I would like to say that it was an honour to be a part of your special day and I am absolutely delighted that you had a magical wedding day. It was heart-warming to hear that the mother of the bride could be by your side on your special day and I am so pleased you made such fond memories from your wedding day. Our Wedding Co-Ordinator and Duty Manager, Lucy and Jamie will be thrilled to hear your kind words and I was delighted that you thought they both did a fantastic and professional job organising your wedding day. Our wedding and events team are passionate about ensuring that your wedding day is just as you had envisioned, so I was delighted that you thought the Tiark Suite was beautifully decorated and that you admired the flower petals scattered across the floor. It was also great to read that you thought the food was very high standard and that our waiting staff were efficient. I was thrilled that you were comfortable in your guestroom and that you admired the countryside views from your balcony and I was pleased to hear that your guests were also happy with their guestrooms, and that they thought the beds were comfortable. Thank you again for your kind words, I will make sure all the staff at the Webbington Hotel read your compliments. I was delighted that you and your guests had such a fantastic time celebrating your marriage and that you left with such fond memories of your special day. I would like to take this opportunity to wish you every happiness in your future together. Kind regards, Maria Guest Relations

"PERFECT"

4
22/11/2017

As a BW member received a free upgrade. Used the Winter Sale Deal for this excellent booking. Highly recommended. Good breakfast choice available. Would stay again and again. The views from the terrace looking towards the M5 are amazing.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear chiefswifteagle, Thank you for the review following your stay at the Webbington Hotel and Spa. I was delighted to read that you admired the countryside views and that you would highly recommend our hotel. We endeavour to ensure that our guests have a comfortable and enjoyable stay, so it was wonderful to read that you were pleased with your room upgrade and that you thought your stay was excellent value. I was also delighted that you enjoyed our breakfast buffet and that you thought the menu was plentiful, I will pass your compliments on. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling us directly. Kind regards, Maria Guest Relations

"Event failure"

1
19/11/2017

Last night we attended one of the worse managed events ever. It was for a charity white collar boxing event which required black tie dress. When we got into the function room after having a drink in the hotel bar there were hundreds of people in the standing only section with just one man on the bar. The queue for the bar was continually 50 metres long and therefore created a lot of very unhappy people. My husband was talking to someone who was in the vip area and the way they had sectioned it off meant he could not use the disabled toilet without fighting his way in a wheelchair through the hundreds of queuing people. When we could not stand the claustrophobic and angry mob any longer we went through to the hotel bar only to be refused a drink as they were only allowed to serve residents! After a major kerfuffle we managed to get a drink and Some food which wasn't great either. Shortly after (8pm) we left and from what we hear if was a good job we did as it got much worse. On a final note it was mentioned several by hotel staff that it was a private event and not their problem. Surely the fact that the event was in their hotel meant it was very much their problem and responsibility. We certainly will be avoiding any future event held at the Webbington.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Iain J, I would like to offer my apologies following the incident which occurred on Saturday night. The venue was hired by a private organisation; however, I would like to assure you that we do take the safety of people on our property very seriously and our management team are now investigating the incident with the event organisers. If you have any other comments please do not hesitate to contact me via [email protected], or if you would like to return to our hotel in the future please contact me directly. Kind regards, Maria Guest Relations

"A Room With A Few (Degrees•)"

2
13/11/2017

A quick one nighter for work in one of “The Courtyard Rooms!” Weathercast @ 5??below??. Room quite tidy but chilly. One Radiator with a thermostat that did nowt and the bathroom radiator without. Had to put the hairdryer on before my shave and shower. Spoke to reception -Oh Thanks -we will get someone to take a look. Oi! Excuse me after a chilly shower on my One Nighter I really don't care if you fix it for the next punter. What happen ended to your apology -bit like my shower cold! Best Western,come on - Raise ur game!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Jim D, Thank you for the review. I was pleased you found your guestroom nice and tidy, however I am very sorry if you had problems with the heating. Our duty managers are always at hand to offer their assistance to help resolve any problems you may have and we do like to encourage our guests to report any issues at the time. I would like to apologise if you felt cold, however we do have portable heaters available to ensure that you are in a comfortable and pleasant environment. Kind regards, Maria Guest Relations

"Exceptional value for money"

4
10/11/2017

Booked an overnight stay after a pre Christmas shopping trip to Cribbs Causeway. Somewhat difficult to locate ,struggled with an old sat nav, but my newish phone got us back on track. Reception check in was smooth and we allocated a nice room (3) which was comfortable and very clean, particularly good shower with Large Bath towels. We had a swim in the pool which again was good. We had pre dinner drinks in the Bar/Lounge area, that area was looking tired and it was quite chilly and lacked atmosphere. The Dinner which was very reasonably priced was not quite to our liking, our fault for potentially ordering the wrong main course which we didn't enjoy. A good english breakfast was cooked to order, It is normally buffet but due to lack of guests it was cooked to order. We also had a full body massage from Sue which was most enjoyable. So overall a good stay ,rather quiet and might struggle for a longer stay .Very well located for exploring Somerset. We booked direct and got an exceptional deal.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear steve smith_123, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was delighted that you thought the location of our hotel was ideal for exploring Somerset and that you thought your stay was exceptional value for money. It was wonderful to read that your check-in process was smooth and that you were pleased with your allocated room. The comfort of our guests is important, so I was pleased that you found your room very clean and comfortable, with good bathroom facilities. I was also glad you enjoyed using our leisure facilities, which include a swimming pool, sauna/steam room and gym. I was glad that you enjoyed your breakfast at our hotel and that you thought your meal in our restaurant was reasonably priced, however I am sorry if your dinner was not to your personal taste. I will most certainly pass your feedback on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"A shame. "

2
09/11/2017

Having driven many times up the M5 and commented “wonder what that hotel is like” we booked for two nights. All I can say is disappointing, the hotel is a little dated and needs a some attention on the cleaning front. Vast amount of small bits of rubbish around the external areas along with cigarette ends. Cobwebs in rooms and breakfast hall (that was pointed out to staff who also commented it was poor). The room was also in need of some attention as shown in the photos attached. Mobile on bath tiles and shower head filthy with scale and mound. Bar food passable for a basic steak meal. Decided not to stay the second night due to the mentioned standards. Such a shame as a great location but in need of some TLC. Pool was good but a strange set up walking through the gym to get to sauna and steam room! Staff were friendly and helpful but in a nutshell sadly let down by the cleanliness In general.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear ACKERS74, Thank you for the review. We endeavour to ensure that our guests have a comfortable and pleasant stay, so I was disappointed to read that your stay was not as you had hoped for. Your feedback is valued and I can assure you that your room was checked on your departure and the areas you have mentioned will be addressed as appropriate. It was a pleasure to read that you thought our staff were friendly and helpful and that you enjoyed the countryside setting of our hotel. I was also glad that you enjoyed the bar food and that you enjoyed the complimentary use of our swimming pool, although I am sorry if you found the layout unusual. Thank you for choosing the Webbington Hotel and Spa, your feedback is appreciated and has been passed onto the management team. Kind regards, Maria Guest Relations

"Lovely Hotel & Spa"

5
07/11/2017

We came here to celebrate our anniversary. Only stopped for one night but everything was superb. Spa facilities are free. Restaurant serve great food not expensive. Lovely room with en suite and lovely English breakfast with all cereals etc. We will be back.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear mozlichfield, Thank you for taking the time to write such a complimentary review following your stay at the Webbington Hotel and Spa. I was pleased that you had a superb stay and I hope that you left with fond memories celebrating your anniversary. It was wonderful to read that you enjoyed using our leisure facilities, which include a swimming pool which overlooks the Somerset levels, and our sauna and steam room. I was also delighted that you thought the food in our restaurant was great and that you enjoyed our buffet breakfast, I will pass your compliments on. The comfort of our guests is important to us, so it is always wonderful to hear when our guests have a comfortable stay and I was very pleased you thought your room was lovely and that you were pleased with your en-suite bathroom. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back in the future. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"wedding"

2
05/11/2017

Went to a family wedding. excited at first as I had been to this venue many years previously. To say I was disappointed would be an understatement. The rooms used for the wedding were extremely cold and unwelcoming. The bar was makeshift and we sent two drinks back for being flat. The lady working behind the bar could not have cared less and suggested we tried having a lemonade instead of coke! The first course of the meal I had ordered was leak & potato soup. The only thing good about it was it was very hot. Myself and another guest eat it just so we could get some warmth into us. I advised one of the waiters that the room and was cold and was told the room would warm up once the food was out. It did not. the rest of the meal was OK i guess. Overall I would suggest this hotel is in great need for a makeover to bring it up to scratch. Lights in the room for the ceremony not all working and the curtains did not match. Overall giving a cheap look to the whole thing.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Carole_T57, Thank you for the review. I was surprised to read your comments regarding a wedding you attended in November, as our most recent brides and grooms gave us very positive feedback and left with fond memories from their wedding day. However, I would like to apologise if your experience was not as you had expected. We endeavour to ensure that all of our guests have an enjoyable experience at the Webbington Hotel. Your feedback is greatly appreciated and I would like to assure you that your comments have been passed onto the management team. Kind regards, Maria Guest Relations

"Beautiful venue for a wedding! "

5
05/11/2017

So we arrived for our friends wedding. The buildings exterior immediately looked absolutely breathtaking. Such beautiful edwardian style beams, look a cottage with multiple extensions haha. Once we stepped inside it was like being taken in to another world. The staff were charming, professional and just perfect. The bedroom served its purpose. The bed was really comfortable, my only complaint if there was one is how thin the walls seem to be. We can hear every noise coming from the couple in the next room, but in an old styles building, it's expected. All in all, highly recommended! And can't wait to stay again.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Brian W, Thank you for taking the time to write a review following your recent wedding attendance and stay at the Webbington Hotel and Spa. I was delighted that you left with fond memories and that you would highly recommend our hotel. We are lucky to be located in such an idyllic location, overlooking the Somerset countryside. I was pleased that you admired the exterior of our Edwardian Manor Hotel and that you thought the appearance of the building was breath-taking. I was delighted to read that you thought our staff were charming, professional and perfect, they will be thrilled to hear your kind words. I was also glad that you found your bed very comfortable, however I am sorry if you encountered any noise disturbances. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Perfect place for a romantic weekend or/and to visit Cheddar, Wookey Caves & Glanstonbury”"

5
31/10/2017

Good value for money, very friendly and professional staff. The breakfast is a buffet so you can eat as much as you like (continental or cooked) we also had dinner and it was amazing (good selection of wines) its only 10/15 minutes drive to Cheddar (caves and gorge) clean room, comfy beds, all day sauna, steam, gym and pool It puzzled me why bad reviews from other travellers "For us it was perfect !!!"

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Paolo L, Thank you for such a complimentary review following your recent stay at the Webbington Hotel and Spa. It was delightful to read that you had such a perfect stay and that you thought it was good value for money. Our staff strive to provide a warm welcome, so they will be pleased to hear that you found them very friendly and professional. I was also glad that you enjoyed the breakfast buffet and evening meals in our restaurant and will be sure to pass your kind words on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Excellent customer service and good hotel."

5
31/10/2017

I booked a cheap room on laterooms.com. Before I arrived, the receptionist had upgraded us to a better room which included stunning views of the Somerset hills, all for no extra charge. Great customer service. The hotel is a nice place to stay, well kept and clean, with decent food. I would rate it a 4/5 as a hotel, but 5/5 for overall experience and customer service.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Joseph W, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was delighted that you had such an enjoyable stay and that you rated your overall experience and our customer service so highly! It was wonderful to read that you were comfortable in your upgraded guestroom and that you enjoyed the spectacular views across the Somerset countryside. I was also pleased that you thought our hotel was well kempt and that you enjoyed our food, I will be sure to pass your kind words on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Perfect Stay"

5
26/10/2017

Perfect location we stayed overnight having spent the day at Cheddar Gorge before visiting Wookey Hole the next day. The view from the hotel is superb as were the facilities within. The rooms were very comfortable with all facilities as advertised. The lounge was excellent as we had our 9 year old grandson with us and perfectly located by the bar and restaurant. Before we sampled the delights of those we headed straight to the indoor pool which was a very good size with plenty of room around it. and so we had one very happy little boy. We dined that evening in the restaurant and had an excellent meal as was breakfast the following morning. Over and above that all the staff were so friendly and helpful it was a delightful stay. Exactly as advertised and described so no complaints at all and if there was I would confidently say the staff would deal with it because nothing was too much trouble.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear brianhurley2017, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa, I was delighted that you enjoyed your stay. We are lucky to be situated in such a picturesque setting, only a short drive from many local attractions, including Cheddar Gorge, the beaches of Weston and Wookey Hole Caves. I was pleased that you thought the countryside views were superb, as well as our hotel facilities. It was also wonderful to read that you were comfortable in your guestroom and that you appreciated the modern comforts and facilities provided. There is plenty of comfortable seating areas in our lounge and bar area, which I was glad you enjoyed. It was also great to read that you thoroughly enjoyed the complimentary use of our leisure facilities, including the indoor swimming pool. Our chefs will be very pleased to hear that you thought your evening meal and breakfast in the Tiark Restaurant were excellent. It was also wonderful to read that you found all of our staff to be very friendly, helpful and accommodating, and I will be sure to pass your compliments on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Well- at least it has a view "

3
25/10/2017

Stayed one night before flying to Dublin as we have often seen it from the M5 and thought about staying here. We received a warm welcome on reception from friendly and informative staff. We were on the top floor and our room was spacious but dated unimaginatively decorated . It had all the basics and the view. What you do notice when you walk in and through the lounge area is the strong smell of chlorine from the swimming pool which is a bit overpowering. We had read the reviews of the Tirak restaurant in the hotel so it was a clincher not to eat there. We went to a pub down the road. I won't say any more but worth checking the reviews before making up your mind. I would say however that during breakfast which was standard hotel buffet style,contrary to reviews we had read the staff were great. The orange juice dispenser ran out of juice and the guy who refilled it filled our glasses first for us- most kind and helpful. Our night here was OK but not particularly exceptional. What this place does have going for it is the view across the hills which is lovely even with the M5!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Cathy D, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was pleased that you received a warm welcome and that you thought the countryside views from our hotel were lovely. It was wonderful to read that you found our reception team friendly and informative, they will be pleased to hear your kind words. I was also glad that you found your guestroom spacious, however I am sorry if the interior was not to your personal taste. I was surprised to read your comments regarding the chlorine smell from our swimming pool, as it is located on a different level to our reception area, however I will certainly pass your feedback on. I was delighted that you thought our breakfast buffet was great and that you thought our waiting staff were very helpful and kind, they will be pleased to hear your compliments. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. For the best rates and available offers, book directly through our website or call the hotel. Kind regards, Maria Guest Relations

"Amazing hotel "

5
24/10/2017

This hotel is the best one I've ever been to and I had my 16 year old son with me who was at the hotel while I was doing some business else where and he was still allowed to do all of the activities that this hotel had to offer and he got on with the staff very well and anything that he wanted the staff tried their hardest to get them and if he ran out of any products they would just give them him and even thought I wasn't there for most of the time when I did have spare time I went swimming and used the steam room which I have to say it's amazing with your breathing and the swimming pool has got amazing views from the windows as you swim which over looks all the countryside and I really look forward to coming back here again another time

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear bigcookson, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. It was wonderful to read that you had such an enjoyable stay with your son and that our hotel is one of the best you have been to, thank you! Our staff take pride in their friendly and helpful customer service, so I was pleased that your son got on well with our staff and that they were very accommodating. I was also delighted that you thoroughly enjoyed using our leisure facilities, including the steam room and swimming pool, with overlooks the Somerset levels. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back in the future. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Excellent stay for our bellringers - great care for our celiac members"

5
21/10/2017

We have just returned from 4 nights at this hotel which was a base for our group of bellringers. My friend and I decided to remain in the hotel and enjoy the facilities. The pool is lovely, large and with good views over the countryside as you swim. The main problem is that the changing rooms which are away from the pool and the fact that after a swim I like to use the steam room [which was excellent] but had to walk in a wet swimming costume through the very large gym. By the time I returned to the pool changing room my towell was very wet. I do realise that this is an orginal design problem but does spoil the overall enjoyment of the experience. I had two excellent treatments, the facial with Anna was especially good but I also enjoyed my hot stone massage with Sue. We were very impressed with the care taken for two of our party who are celiac - the food choices were explained and their special needs well catered for. The staff were all very helpful and thanks to Lucy for sorting out our stay. We did find the dining room very cold in the evenings as well as the lounge and library but we were given a warm welcome by all the staff - thanks to everyone.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear LindandJohn, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa, I was delighted you enjoyed your 4-night break and I will be sure to pass your kind words onto the team at the Webbington. Our hotel offers complimentary leisure facilities for our guests, including the swimming pool, sauna/steam room and gym. It was wonderful to read that you enjoyed using the pool, which overlooks the Somerset levels. I was also glad you thought our steam room was excellent, however I am sorry for any inconveniences the layout caused. I was also pleased you enjoyed your spa treatments, Sue and Anna will be pleased to hear your kind words. The staff at our hotel take pride in their friendly, welcoming and helpful customer service, so they will be delighted to hear your compliments. Our chefs are more than happy to cater for special dietary requirements and I was pleased that you thought the food choices were explained well. Thank you for choosing the Webbington Hotel and Spa, I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Fantastic 5 star service and great facilities"

5
11/10/2017

Me and my partner visited this hotel for 2 nights for a mini break and were very impressed with the hotel and all the staff from the lovely lady serving the breakfast to the most helpful receptionist ever was a pleasure to speak with. The room was large with standard tv tea coffee hairdryer ect all worked well and room was well presented and very clean The pool was big and the opening times until 10 pm was fab as we had a swim after a day exploring the local area - cheddar gorge and bath are recconended The breakfast was continental and full English and no complaints at all presented well lots of choice of juice ect Highly recommend booking a spa treament with Sue as she is lovely and the massage was super relaxing Overall fantastic hotel it's highly recconended and will be visiting again

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Jus491, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. It was wonderful to read that you had a fantastic mini-break at our hotel and that you would like to return in the future. Our staff take pride in their welcoming and helpful customer service, so it was wonderful to read that you thought our staff were lovely, helpful and a pleasure to speak with, I will most certainly pass your kind words on. The rooms at our hotel are designed with your comfort in mind, so I was pleased to read that you were comfortable in your spacious room and that you found it very clean with great facilities. It was also wonderful to read that you enjoyed our breakfast buffet and that there was plenty of food and drinks to choose from, I will pass your compliments on. I was delighted that you enjoyed relaxing in our swimming pool after a day of exploring the local sights and that you also thoroughly enjoyed your spa treatment with our spa therapist, Sue, she will be pleased to hear your kind words. Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Great Place to stay"

5
07/10/2017

Friendly and welcoming greeting on our arriva The room (no 7), was spotlessly clean and very comfy, with great views from the window. The bar was well stocked...only grumble was no real local ale on draught..but hey ho. Bar food was very good The breakfast was excellent..although help yourself style, eggs were cooked to order...and the dishes regularly topped up with hot food A very enjoyable stay...friendly welcoming staff at reception,the bar,,and breakfast area

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear lookey01, Thank you for such a complimentary review following your recent stay at the Webbington Hotel and Spa. I was delighted that you received a warm welcome upon your arrival and that you found our staff very friendly. It was also wonderful to read that you were comfortable in your guestroom and that you found it spotlessly clean, with stunning views. I will be sure to pass your kind words onto relevant staff. Our chefs take pride in the food they serve, so they will be pleased to hear that you thought the bar food and breakfasts were excellent. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Great value hotel in a quiet country location"

5
03/10/2017

Have stayed at this hotel on various occasions and always found it great value for money. Cannot beat the price for a hotel with buffet cooked breakfast, leisure centre with swimming pool , steam room, sauna and fitness centre. Staff always give great service.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear nivana, Thank you for taking the time to write a review following your recent stay at the Webbington Hotel and Spa. I am pleased that you think our hotel is great value for money and that you enjoyed having access to our leisure facilities, including the swimming pool, sauna, and fitness centre. It was also wonderful to read that you like our breakfast buffet and that our staff always provide you with great customer service. Thank you for choosing the Limpley Stoke Hotel, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"Best, Best Western"

5
02/10/2017

This is the best Best Western I have stayed in to date. The girl on reception last night was really pleasant as was the chap on the leisure club desk. Both were genuinely pleasant without being false. The room is great, restaurant is good and the hotel is clean and tidy. One superb asset which isn't advertised enough is the leisure club. The facility is fantastic. If you're after a hotel with a decent gym or pool then this is it! Lots of hotels advertise themselves as a spa then, when you arrive, you realise that they have put a pool in a conservatory and used a special camera lens to fool you into thinking it was big enough to swim in. The same trickery is often used for 'gym' photos too. Clever use of mirrors sometimes fools you into thinking that the gym isn't a running machine shoved into a cupboard. This place though is the real thing. I would have no hesitation in returning or recommending this hotel to others. I am here through work but would happily return with my family for a nice night away.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Abcdefghijklmnop1, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted that you rated our hotel as the best, Best Western hotel you have stay in and that you would like to return with your family in the future! Our staff strive to provide a warm welcome, so it was wonderful to read that you thought our receptionist and leisure assistant were both very pleasant, I will be sure to pass your compliments on. I was also delighted that you were comfortable in your guestroom, that you thought the hotel was clean and tidy and that you thought our Tiark Restaurant was good. We offer an array of spa and leisure facilities, including a swimming pool, sauna, steam room and gym. It was absolutely wonderful to read that you thought our leisure facilities were superb and that you thoroughly enjoyed using them. Thank you again for your kind words and recommendations. I do hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Pamper treat"

4
25/09/2017

Well I must admit the treatments were amazing and well worth the price. The massage was fantastic! Sue is experienced, friendly and welcoming. She did wonders for my shoulders, neck and back. The facial was lovely. Thoroughly Enjoyed the experience. Highly recommend! The hotel itself in parts is a little tired (pool area), decor, furniture in changing rooms need replacing/repairing. No slippers and you do have to walk through the gym (which is well equipped) to get to the sauna and steam rooms. Bar / food and views were lovely. Staff were very friendly and welcoming too.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Sharon M, Thank you for taking the time to write a review following your recent spa break at the Webbington Hotel & Spa. I was delighted that you enjoyed your spa treatments and that you thought it was great value for money. Sue, our spa therapist has been our resident beauty therapist for over 20 years and has wealth of experience in delivering specialist treatments. It was wonderful to read that you thoroughly enjoyed your treatments, Sue will be pleased to hear your kind words. Our guests are often complimentary towards our swimming pool area, so I was surprised to read your comments regarding its appearance, however I will most certainly pass your feedback onto the management team. I was delighted that you enjoyed the food in our bar and that you thought the surrounding views were lovely. Our staff strive to provide excellent customer service, so they will be glad to hear that you found them very friendly and welcoming. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly. Kind regards, Maria Guest Relations

"Disappointing stay"

3
25/09/2017

Visited this hotel for a wedding and stayed over, as a wedding guest it was amazing, really great day but from a paying hotel customer point of view it was very underwhelming. On at least 2 occasions the bar outside the function room was unmanned so we had to walk through the hotel to the main bar to get a drink, the bar ran out of certain things and only restocked when asked to by guests at the wedding. The food was ok but cold, I understand it's hard to get food out to that many people successfully but most other weddings seem to manage it, one of the guests on the table mentioned this but was met with a shrug from the waiting staff and as it was a wedding didn't want to make a scene. In the morning we had breakfast which again was disappointing, Sausages were overcooked and dry as a bone, bacon was undercooked and fatty, fried bread was awful, the toast had to be put through the toaster twice to get any colour, the most annoying thing though was that we were asked 3 times for our names to make sure we were on the list for a payed brekkie, the worst thing was the way they asked, it was very rude, instead of "excuse me sir / madam could I check your name is on our list?" it was an interrupting "What is your name? have you payed?" (3 times!) when we left the breakfast room a member of staff followed us out and again asked if we'd paid and if we hadnt could we go to reception straight away, not great customer service! As I said the wedding itself was great and the location and surroundings are beautiful and all of the above did not ruin our day. Congrats on the surroundings, great place for a wedding but need to work on staff attitudes and customer service.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear BristolBountyHunter, Thank you for the review following your stay and wedding attendance at the Webbington Hotel and Spa. I was very pleased that you enjoyed the wedding celebrations and that you thought our wedding venue was beautiful and set in a great location. Our guests often commend our high standards of customer service and food, so I was disappointed to read your comments regarding the bar and restaurant service and would like to apologise for this. I am also sorry if you did not find the food hot enough and if it was not to your personal taste, I will most certainly pass your feedback on. Thank you again for your feedback, I was pleased you enjoyed the wedding celebrations and I can assure you I will pass your comments onto relevant staff. Kind regards, Maria Guest Relations

"Wedding Bliss, perfect surrounding but "

3
24/09/2017

The grounds were beautiful for wedding photos and the room used perfectly laid out, the reception, leisure and cleaning staff were lovely. My room met most of my needs but the lighting poor. First night no bar staff I had to ring reception to ask for staff (busy setting up for a wedding) Three weddings and only one member of bar staff seriously, she was so overworked and meant slow service, but the following day three bar staff and the service was worse (how could that be?) Packed lunch was lovely Breakfast lots of choice, self service And what I cannot understand was the price, well above that given on the internet; and wedding discount? Must be based on double that of the internet price, but the wedding was lovely So unsure if I would be revisiting

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Dhirabhakta D, Thank you for the review following your stay and wedding attendance at the Webbington Hotel and Spa. I was pleased that you had a wonderful time at the wedding celebrations and that you thought our venue was picturesque. Our wedding and events team are dedicated in ensuring that the venue is decorated beautifully, so I was pleased you thought the function room was perfectly laid out. It was also wonderful to read that you found our reception, leisure and housekeeping staff lovely and friendly; they will be pleased to hear your kind words. I was also pleased to read that you enjoyed your lunch and breakfast buffet at our hotel and will be sure to pass your compliments on. However, I would like to apologise if you thought the bar service was slow. Hotel room rates regularly fluctuate, depending on the date and availability. However, wedding guest rates are based on a discounted set price, rates advertised online are room only and do not include breakfast. Thank you for taking the time to write a review, your feedback is appreciated and I do hope we have the opportunity to welcome you back on your next visit to the area. Kind regards, Maria Guest Relations

"Lovely staff, nice pool and good food"

5
22/09/2017

We went to this hotel with our toddler. The staff were really nice and accommodating, especially the receptionist and the female bartender. The hotel is very nice and the rooms are average and clean. Lovely views to be had from the terrace and the food was lovely.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear poppybach, Thank you for the review following your stay at the Webbington Hotel and Spa. Our hotel staff strive to provide a warm welcome to our guests, so I was delighted that you found our receptionist and bar staff to be friendly and accommodating. I was also pleased you were comfortable in your guestroom, that you enjoyed the views from the terrace area and that you thought the food was lovely. I will most certainly pass your kind words onto relevant staff. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"An enjoyable stay helped by attentive staff"

4
22/09/2017

We had a great break, the hotel has done what is practicably possible to cater for wheelchair users. The staff were friendly and helpful and did what they could to help things run smoothly. The restaurant menu was varied and we didn't have a problem choosing something to eat, the food was well cooked and presented. The only disappointment was we could not access the pool

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Tony A, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa, I was delighted to read that you had a great break. Our staff take pride in their professional and courteous customer service, so I was pleased that you found our staff friendly, helpful and accommodating. It was also wonderful to read that you thought our restaurant menu was varied and that the food was well cooked and nicely presented, I will most certainly pass your compliments on. At this moment in time, wheelchair users cannot access the swimming pool through the hotel, however there is access from the outside of the hotel into the swimming pool area. Thank you for choosing the Webbington Hotel and Spa, I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"Beautiful room"

4
21/09/2017

Stayed here for one night on our way down to North Devon. We stayed in room 4, a massive beautiful room with fabulous views. Very comfy bed and complimentary tea, coffee and hot chocolate with more available at the bar if required. Very nice spa area. We ate in the bar in the evening. The food was nice, nothing spectacular but nothing to complain about. Breakfast the next morning was wonderful with a good choice. My only slight criticism is that it was a nuisance to have to keep telephoning for service at the bar. Apart from that I can't fault the hotel. Thank you.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Lopez26, Thank you for the review following your stay at the Webbington Hotel and Spa. It was wonderful to read that you found your room very comfortable and that you enjoyed the countryside views and room décor. I was also pleased that you enjoyed the food at our hotel and that you thought our complimentary spa facilities, which include the swimming pool and sauna/steam room were very nice. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"Lovely hotel with a great spa "

5
17/09/2017

Came here with my partner. This hotel was very tidy, ample free parking. Fantastic spa facilities, lovely decent sized indoor pool which was heated (could've been a tad warmer), great steam room and sauna. In fact I'm surprised it's ranked as a 3 star hotel, I feel it was closer to a 4 star. There was a wedding on at the same time, but the hotel is well insulated as we were unaffected by the noise. Breakfast was good enough, lovely sausages. No hash browns though. Our room was a little small, but fantastic tea and coffee facilities in the room, including delicious hot chocolate and tasty biscuits, all complimentary. We came here on Tesco clubcard vouchers and felt very spoilt indeed. We would definitely recommend this hotel! It was a 5* experience for a 3* hotel

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Katie F, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted that you and your partner enjoyed your stay and rated it a 5 star experience! It was wonderful to read that you thought our spa facilities were fantastic, including the swimming pool, steam room and sauna. We do advise our guests prior to booking when there is a wedding taking place and we try our best to allocate you rooms away from the function, so I was delighted to read that you were not disturbed by the wedding party. The comfort of our guests is also important, so I was glad you were pleased with the complimentary beverages and biscuits provided, although I am sorry if you found your room a little small. I was also delighted that you enjoyed the breakfast buffet at our hotel and will pass your kind words on. Thank you for choosing the Webbington Hotel and Spa, I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"SLIGHT IMPROVMENT"

3
14/09/2017

The staff was more user friendly.The food was okay and the breakfast had a good selection but in general some of the rooms needs up dating. We stayed in room 19 and the bathroom was just not user friendly there was no where to put toiletries and to get in and out of the bath was very dangerous to open and close the window in the room you had to stand on a chair if you are not 6 feet tall with long arms. So stay away from room 19. Also it's situated way up on the top floor lots of stairs to climb to get to it as there is not a lift at this hotel .

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear cynthia793, Thank you for the review following your stay at the Webbington Hotel and Spa. I was pleased that you thought our staff were friendly and that you enjoyed your breakfast at our hotel, I will be sure to pass your compliments on. The comfort of our guests is important, so I was disappointed to read your comments regarding your guestroom. However, we like to encourage our guests to make us aware of any problems they encounter at the time, so that we can try to rectify them or offer an alternative room when possible, to ensure you are comfortable during your stay. Due to the period property, out hotel does not have a lift. However, our staff are always at hand to offer their assistance and porterage services. Thank you for choosing the Webbington Hotel and Spa, your feedback is appreciated and has been passed onto management. Kind regards, Maria Guest Relations

"Webbington Hotel"

5
14/09/2017

Great Hotel for a one night stay whilst in the Bristol area. I will be back next time. Thank you to all the staff, especially the Reception and Restaurant who looked after me very well. Overall an Awesome Stay.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear 476jaretr, Thank you for the review following your recent stay at the Webbington Hotel and Spa, I was delighted to read that you enjoyed your stay and would like to return to our hotel. Our staff at the hotel take pride in their friendly and professional customer service skills, so I was pleased to read that you thought our reception and restaurant team look after you very well and I will be sure to pass your kind words on. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"Not what we expected"

3
13/09/2017

We went to this hotel for two nights. When we arrived at the hotel there wasn't anybody on the desk. A man came and was a bit confused as it wasn't his job. But he found our booking and handed us our key. He had to take us through the hotel and pointed across the courtyard and said room up the stairs. It was in an annexe.The room was so small just as well we hadn't got a large suitcase. The bed was a 4'6 there were bedside tables. A child's chair in one corner. Not a lot of room round one side of the bed, not much at the bottom of the bed and the other side had a desk and a chair with a double wardrobe. No where for a large suitcase. We put our wheelie case on the top of the wardrobe. The bathroom was small but had a nice sized shower. My biggest problem I had was that the room was dirty like the dust that was on the skirting boards, tops of doors, under radiator. There was no where to sit apart from the chair at the desk so I had to sit on the bed so you could see it all as you were so close. The bathroom there again needed a good clean especially the bottom of the shower where the doors slide. When we took the wheelie case off the wardrobe it was like a cloud coming down of dust. As we were checking out we were asked if everything was ok. I said no and said why. In all fareness we were told if we would go back they would do a discount do you think I would go back definitely not. My husband was at a meeting at the hotel, one that they have every year. We will stay elsewhere. I must say the breakfasts were superb.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Bumpking, Thank you for the review following your stay at the Webbington Hotel and Spa. Our reception team are often commended for their professional and courteous customer service skills, so I was disappointed to read your comments regarding your arrival and would like to apologise for this. The comfort of our guests is very important, so I would like to apologise if you felt your room was too small and was not cleaned to our usual high standards, I will most certainly pass your feedback onto our management team. We do like to encourage our guests to bring any problems they may find to our attention at the time, in the hope that we can rectify the problem and so we can ensure you are comfortable during your stay. I was very pleased to read that you enjoyed your breakfast and that you thought it was superb, our chefs will be delighted to hear your compliments. Thank you for choosing the Webbington Hotel and Spa. Kind regards, Maria Guest Relations

"Pleasantly Surprised"

5
12/09/2017

Stayed here over night from the 12-13thSeptember 2017. We chose this place because of the price, £58 for the night instead of paying £168 for a hotel in Bristol. Very clean,staff very friendly location was good although some of the roads getting here (using Sat nav) were not for the faint hearted. Room was very clean bar prices and food reasonable price. Did not use the leisure facilities so cannot comment on this but would definitely use again. My only criticism is the number of stairs,not sure about access by people with limited mobility and for people that have this problem definitely worth checking with staff first.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Shutty45, Thank you for the review following your stay at the Webbington Hotel and Spa. I was delighted that you enjoyed the countryside location of our hotel and that you thought our rates were good in comparison to other hotels in Bristol. I was also delighted that you found our staff very friendly, they will be pleased to hear your kind words. I was pleased that you found the hotel and your guestroom very clean and will pass your compliments to our housekeeping team. We do not have a lift in our hotel due to the Edwardian period property, however porterage services and assistance are always available from our staff and we do have rooms on the first floor which have disability access. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Good stay"

4
10/09/2017

On arrival the receptionist seemed in a rush but was polite. We were upgraded to a superior room which was nice with great views. Large bathroom with a view from the loo. No bath but good shower. We had a small leak at the back of the toilet which we reported on departure as we were only staying one night, it didn't cause any issues. Breakfast was quite nice and breakfast staff polite. Check out was good and easy. We would definitely stay here again at the right price.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Rizzo70, Thank you for the review following your stay at the Webbington Hotel and Spa. I was pleased you enjoyed your stay and that you would like to return to our hotel in the future. I was glad you found our receptionist polite and that your check-out process was good and easy, although I am sorry if they seemed rush on arrival. It was wonderful to read that you were upgraded to one of our superior rooms and that you found it comfortable. I was also pleased you enjoyed the countryside views from your room and that you thought your bathroom was nice and spacious, with a good shower, and I can assure you that our maintenance team have looked into your feedback regarding the toilet. I was also pleased that you thought the breakfast buffet at our hotel was nice and that our restaurant staff were polite, I will be sure to pass your compliments on. Thank you for choosing the Webbington Hotel and Spa, I hope that we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Disappointed!"

3
05/09/2017

I booked in advance direct with the hotel and paid supplement for upgraded room as a full spa treat for my daughter and myself before she started her first job after a hard course and year at university. When I tried to book treatmens in advance I left two messages with no response before eventually speaking to the salon owner who asked me to text her so she could phone me back - I'm still waiting and so we never did get the massage or treatments we wanted to book as part of the weekend. Then we arrived at the hotel to be given the smallest twin room I have ever had, it would have been small as a single, really tired décor, plain white bedding and magnolia embossed walls, one step up from woodchip! - nothing like the pictures- to be honest I've stayed in better B&B's in Blackpool for a third of the price. to top it all off the walls were so thin we could hear everything from the room next door including them snoring all night long! The breakfast was nice though with a range of options, we asked for poached eggs and they arrived very quick so quick we were still eating our grapefruit, the staff didn't clear away any of our plates during the service so we were left with a pile of plates on the table from the different courses. We used the leisure pool and sauna, steam room facilities which to be honest was the saving grace, good friendly staff and helpful too, its a pity that the pool changing room showers were not working though as we had to walk through the gym dripping wet to get changed. Overall a disappointing experience which could have been exceptional as the location and history of the hotel is there. This was not a cheap last minute break via booking.com or wowcher ( I could have booked through them for cheaper) and so I would have expected more.

"Nice hotel with excellent views, and a great gym and pool!"

4
05/09/2017

Hotel room was a little tired, but was very quite and I had no problems sleeping. The pool and gym were excellent as well and the sauna! Also had dinner in the bar which was very reasonably priced, and had lovely views over the countryside!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Dan W, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was pleased you enjoyed your stay and that you enjoyed the spectacular countryside views. The comfort of our guests is very important, so I was pleased you found our hotel quiet and had a peaceful night's sleep. It was also wonderful to read that you enjoyed using our spa and leisure facilities, including the pool, gym and sauna. I was delighted that you enjoyed your dinner in the bar and that you thought it was great value for money, I will be sure to pass your kind words on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Welcoming with good leisure facilities, but.... some issues"

3
04/09/2017

Excellent initial reception, our spacious room was well-prepared and hospitality tray generously stocked. We stayed for three nights, using the hotel as a base from which to explore. We quickly discovered that the two 'easy' chairs in our 'Superior' room were ornamental possibly designed for children , not normal-sized adults (We asked for them to be changed, without success). Our first night coincided with a late, noisy wedding/disco - always a risk and not a major problem. Breakfasts from the buffet were excellent and staff helpful. We swam in the excellent pool each morning - very clean and not over-heated (28deg). Our second and third nights were very peaceful. During the evening, as we could not sit in our room, we had to relax in the bar which offered very comfortable leather sofas, with lots of space on Sat/Sun. The bar snacks were OK and staff were friendly. We did not eat dinner the hotel We were disappointed by the hotel's lack of response to our friendly request to have the chairs in our room changed - It could have been done very easily and would have made a real contribution to our comfort. At £360 for three nights, this is not a cheap hotel, we expected more flexibility from the management.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Bill D, Thank you for the review following your stay at the Webbington Hotel and Spa, your feedback is greatly appreciated and has been passed on to our management team. I was delighted you received a warm welcome by our reception team and that you thought your room was nice and spacious, with a generous selection of complimentary drinks. It was also great to read that you had a very peaceful night's sleep on your second and third night, however I would like to apologise if you were disturbed by the wedding on your first night. I was delighted that you enjoyed relaxing in our bar area and that you found the sofas very comfortable. However, I was surprised to read that your comments regarding the chairs in your room and would like to apologise for any miscommunications regarding your request. It was wonderful to read that you thought the food served at our breakfast buffet was excellent and that you found our staff very helpful, I will be sure to pass your compliments on. I was also pleased that you enjoyed swimming in our pool each morning and that you thought the swimming pool was cleaned to a good standard and was the perfect temperature. Thank you for choosing the Webbington Hotel and Spa, I do hope we have the opportunity to welcome you back on your next visit to the area. Kind regards, Maria Guest Relations

"what a difference a day makes......."

3
01/09/2017

I travel with work a lot, seldom Best Westerns; this trip was a tale of 2 halves... I hope my review encourages improvement. Arrival day, and dinner, a big Hindu wedding going on, it was busy and vibrant, lots of colour..I used the pool nice and warm - relaxed; nice beer in the bar and an excellent dinner..3 courses, the waiter (sorry I forgot his name) was very attentive to me and my colleagues needs, we asked for more crackers for the cheese we got them, it was 10/10 dinning experience even with the restaurant loading of coach load of Dutch visitors.........BUT... Breakfast.....what a disaster......and we were not the only ones raising eyebrows, another table of 4 seemed bemused and another couple were irritated too. this was the only loading on the room at the time I sat down. The dutch crowd, had been and gone. The positives, the ingredients used for breakfast were quality, good sausages and bacon used. Fundamentals you got wrong and need urgent attention: And the manager guy with the blue clip board was not observant enough of his customer base. Waiters - Be attentive: If some one is turned around at breakfast by 180 degrees from their chair for several minutes they want some thing, do not ignore, should not have to voice a need. it was as if they were wearing blinkers. 18 minutes from the ordering of pot of tea to it arriving in the room is 10 mins too long ; and delivered to wrong table was a simple error excusable. No one actually asked us what we wanted from the breakfast menu, if we wanted the other menu options it was not asked of us, kippers, or omelets, no interaction enabled ordering the options so buffet was taken. My colleague eventually ordered a poached egg as did the other couple sat 3 tables away, delivery was ~15 minutes for us and 20 mins for the other guy arriving at the same time; Kitchen should have a pan of hot water half heated to poach an egg with this became a 'room joke' with the other couple too. I wanted a fried egg but was never asked if I wanted anything from the custom menu section so just went with the scrambled from buffet. In fairness the poached egg when arrived looked really good, very yellow so good eggs used. Sadly this was my worst ever breakfast experience in any hotel to date. Room: I was given room 20 in the courtyard; a recent creation or refurb -one comment, it is contrary to UK building regulations for a new build home bathroom not to have an extractor fan in a bathroom with no window, so why was this room not fitted with one; steam from the shower and toilet odor (rich food and beer the night before, use your imagination) the bathroom odor had nowhere to go but the main room.. most odd... On the whole, day 1 arrival fantastic, day 2 breakfast total fail, and I suggest the management do a mystery customer visit of the breakfast experience and fix the issues quickly. I will not return to this hotel and im now very wary of using another best western. Management are welcome to call me to discuss if they wish. Regards, Richard Steel.

"Lovely hotel in a great location"

5
29/08/2017

Having booked a Friday to Monday stay at a holiday park in Brean over bank holiday weekend, we really didn't want to deal with the bank holiday traffic so decided to book a night at the Webbington Hotel so we could travel down on the Thursday. The hotel is only a 20 minute drive away from Brean so the location was ideal for us. Myself, my partner and our two children (aged 8 and 1) stayed in a family room which had 1 double bed and 1 single. They were going to put a z-bed in for us too but we rang in advance to let them know it wasn't needed as we would be bringing a travel cot with us. The room itself was spotlessly clean and a good size for the 4 of us. The hotel was really nice, I can see why some may feel that it is a little outdated in places but to be honest it I think that just fits with the overall character of the place. When booking if you do have any mobility issues then do state this as once inside its a bit of a maze with lots of stairs to get to some of the rooms. Check-in was very quick and the receptionist was helpful in explaining breakfast times etc. We enjoyed using the swimming pool in the evening which was nice and quiet. The children were allowed to use the pool until 7pm after which it was for adult use only until it closed which I thought was fair. We used the bar in the evening, where the drinks were very reasonably priced, and sat out on the terrace where the view over the hills was nice to look at. The next morning we went down to the restaurant for breakfast where there was plenty to choose from for both adults and children - Cereals, toast, a cooked breakfast, pastries and various juices on offer too. The pastries were amazing! Overall we really enjoyed our stay and will 100% be returning

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Katie R, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted that you enjoyed your stay and would like to return in the future. I was pleased you thought our hotel was the ideal location as a stopover on your travels to Brean. We are lucky to be located in such an idyllic countryside setting, within good access to the m5 motorway and local tourist attractions such as Brean, Cheddar Gorge and the beaches of Weston. The comfort of our guests is important, so I was very glad that you found your family room spacious and spotlessly clean. Our hotel is decorated traditionally to preserve the Edwardian charm of the period property, of which I was pleased you admired and thought it added to the character of our hotel. Our reception team strive to provide a warm welcome and I was delighted that you found check-in quick and easy and that our receptionist was very helpful, I will pass your kind words on. I was also delighted that you and your family enjoyed using our swimming pool during your stay. It was wonderful to read that you enjoyed the countryside views from our terrace area and that you thought the drinks in our bar were good value. I was also pleased you enjoyed our breakfast buffet and was glad you thought the food choice was plentiful and that our pastries were amazing, I will pass your compliments to the chefs! Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back on your next trip to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"what view???"

2
29/08/2017

What a disappointment the view from the window was non existent just a rock face inches away from my window very claustrophobic. Avoid what are called courtyard rooms or you too could be staring at solid rock. Arrived at hotel 3.30 and booked in, given room keys/cards we had booked two rooms told our room numbers and that was it just left to wander around with our luggage to find our own rooms no porters. I am 67 years old and disabled that was fun (not) Views from terrace were not available to us as wedding reception had taken over the hotel and that area was off limits. Room was clean and freshly painted however light fitting was falling off wall some switches did not work and the carpets were fitted badly already separating and lifting in bathroom doorway. our room had the added attraction of a lose or broken floorboard which when stood on dropped a good couple of inches (this was reported). Difficult to spot under the carpeting but right in the middle of the room access area. Other room features included all night humming from external refrigeration/air conditioning unit noise from corridor and overhead rooms. Smallest tv screen possible, good sound though I could hear every word of midsummer murders, just a shame it was from the room next door. Advertised as a kid friendly hotel beware the hot water taps, water that hot you could make tea with it, yes there are notices to say caution hot water all well and good if your five year old grandson understands the word caution. Breakfast cost £10 for kids and adults alike choice of scrambled egg or scrambled egg, bacon under cooked fat still white. Waiters very slow at clearing dirty plates from table. I am retired now but have experienced many hotels throughout my working life this sadly is not one of my better experiences. Not a pleasant experience we were happy to leave. I don't usually write reviews but in this case I feel the need to warn other poor unsuspecting potential customers. Alan Morris.

"Enjoyable stay"

4
28/08/2017

Stayed here for the night whilst on a short break. Reception staff lovely & very efficient when checking in. Hotel its self very clean & tidy, room was spacious and again clean, also in a nice and quiet location. Only gripe is when paying what we paid for one night (£90) would expect breakfast to be included and not charged a extra £10 (also charged same price for a small child!?) but hey ho breakfast was delicious with a decent choice of food. Would stay here again if passing

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear tasha1717, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was pleased you enjoyed your stay and would like to return in the future. Our hotel staff strive to provide a warm welcome and I was delighted you found our reception team lovely and very efficient upon your arrival. The comfort of our guests is very important, so I was pleased you found your room quiet and spacious. I was also glad you found the hotel and your guestroom very clean and tidy, I will be sure to pass your compliments onto our housekeeping team. It was wonderful to read that you thought the breakfast buffet was delicious and offered an extensive choice of food, although I was surprised to read your comments about the price as many of our guests express that it is good value for money, and we do also offer bed & breakfast rates. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Pleasant stay and Very friendly "

4
27/08/2017

Stayed 1 evening and the staff were all very helpful and the food lovely, especially sitting on the terrace. Very good value for money and great setting which was close to the motorway but was also in a quiet location.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear 620sf, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. Our staff at the hotel strive to provide welcoming and courteous customer service, so I was delighted that you thought our staff were all very helpful. I was also glad that you thought the food in our restaurant was lovely and that you enjoyed overlooking the countryside views from our terrace area. We are lucky to be located in the heart of the Somerset countryside, yet with good access of the m5 motorway and many local attractions, such as Cheddar Gorge and the beaches of Weston. I was very glad you enjoyed the quiet location and that you thought your stay was good value for money. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call on 01934 750100. Kind regards, Maria Guest Relations

"A pleasant stay"

4
25/08/2017

We stayed in this hotel for one night looking for somewhere relaxing with spa facilities. We upgraded to a superior room which was a lovely room although we had to walk quite a long way from the entrance to get there. Food in the hotel was nice, we ate dinner and lunch there as the hotel is down some rather narrow country lanes and we didn't fancy driving out multiple times!! The sauna and steam room are nice but are set away from the pool so you have to walk through the gym area wrapped in your towel to reach the spa facilities - not ideal! Towels available for guests at the spa for free though which is always good. Don't expect a modern state of the art hotel but for a quiet relaxing stay it did the job.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear eleanorrachel, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa, I was pleased you had a relaxing time. It was wonderful to read that you thought your superior room was lovely and I was delighted that you enjoyed the food at our hotel, I will be sure to pass your compliments to our chefs. I was also glad that you enjoyed using the spa and leisure facilities at our hotel, including the sauna and steam room, although I am sorry for any inconveniences the layout may have caused for you. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Webbington Hotel 6 Night Stay"

5
23/08/2017

From the moment that my wife and I drove up to the Webbington Spa Hotel to the time we had to drag ourselves away at the end of our holiday, our time there was absolutely fantastic! We have nothing bad to say about any of our experiences there. We had previously read some 'not so good reviews' that concerned us before we left but experienced no problems at all. If I were to try to be critical I would have to really look for problems to point out and that would take away from the really positive experience that can be had. The hotel is a large Edwardian House full of character, wooden beams, floors and staircases. The view across the Mendips is stunning, we experienced a beautiful sunset and a rainbow on the same evening from the balcony at the bar. The staff are welcoming, friendly, helpful, professional and polite, (only one of them could maybe do with a little more experience in customer service). We stayed in room number 9 and it was well worth that little extra money for the superior room. Wooden beamed ceiling, smart, clean, spacious with an excellent bathroom, (no bath but two shower heads including a rainfall shower head). The combination of bar and restaurant provided plenty of choice for meals and at what I would consider a good price. Breakfast was very well layed out and, again, offered lots of choice, which we really enjoyed. The location of the hotel was also excellent. Yes it's a little drive from the M5 turning but our sat nav had no problems in finding it. Only a 13 minute drive from Cheddar Gorge, 20 minutes from Wookey Hole, not much further to Wells. Weston Super Mare is only about a 12 minute drive in the other direction, there you can catch the train for fifty minutes to the beautiful city of Bath if you want. We wouldn't hesitate in returning to this hotel, staying in the same room and enjoying the comfort, friendly atmosphere, food and character that it can offer on our holiday again.

LatonaLeisureGroup, Public Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Anonymous3798, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was absolutely delighted that you had a fantastic holiday and it was wonderful to read that you had such a positive experience at our hotel. As an original Edwardian manor house, our hotel offers lots of character and charm, from the timeless architecture of the wooden floorboards and beams and the traditional décor. I was very pleased you enjoyed the traditional charm of our hotel and that you enjoyed the stunning views across the Mendips. Our hotel is located in the heart of the Somerset countryside, however as you mention, we are within reach of many local sites and tourist attractions such as Cheddar Gorge, Wookey Hole Caves and the beaches of Weston. It was wonderful to read that you were comfortable in your spacious superior room and that you thought it was smart, clean and offered an excellent en-suite bathroom. I was also pleased that you enjoyed the combination of bar and restaurant meals and that you thought the menu was plentiful and good value for money. Our staff at the hotel strive to provide excellent customer service, so they will be thrilled to hear that you thought they were welcoming, friendly, helpful and courteous. Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back in the future. Don't forget to book direct for the very best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"Very disappointed"

2
22/08/2017

This was a surprise overnight stay that my husband booked. Check in with reception was fine though could have done with better instructions regarding hotel facilities. We're currently staying in room 112! Not an easy find through the courtyard & not for the less mobile as there are plenty of stairs & there isn't a lift. First impressions is that the hotel is very tired, run down & smells of damp. Our room is of a good size though no view which is a shame. I'm writing this review at 4.30am as I can't sleep due to the extremely uncomfortable beds! There is literally no support in them, not good for a Best Western!! I went to the gym yesterday which had lots of good updated equipment. However I had to wait around for ages for someone from reception to explain layout, get a towel, locker key etc. One thing to mention is how wet the floor is. This is because people are walking back from the pool to changing rooms soaking wet!! Also the sauna & steam room are accessed by walking through the gym!! As there were lots of people in the gym at the time I was there, I felt far too uncomfortable to walk through them to use these rooms. Very disappointing. The member of staff in the bar was extremely slow & very flustered. I was waiting almost 15 minutes to be served (there were 2 men in front of me)! Then he took ages sorting out my order of 2 drinks, stopping midway to go & talk to a member of staff near the restaurant. He then mislaid my credit card having left it on the bar!! On a positive note, we had a lovely meal in the restaurant. Staff were very attentive & the food was gorgeous. Got bitten to death though as it was a hot night with lights on & windows open. Would I stay here again - No! Would I recommend it - No! It's such a shame as the hotel is in a wonderful location with glorious views of the countryside but needs seriously updating.

"1 night Break "

4
20/08/2017

We stayed in a family room for 1 night. It was spacious and very clean. We ate in the bar area and the food was excellent for us and our 2 children aged 6 and 8. Breakfast was also to a very high standard. The whole hotel could do with a slight renovation, however I would still recommend this hotel highly for families wishing to stay in this area.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear licksy, Thank you for the review following your stay at the Webbington Hotel and Spa. I was delighted that you had a comfortable stay and that you found your room spacious and very clean. It was also wonderful to read that you thoroughly enjoyed the food at our hotel and that you thought the bar food and breakfast were to a very high standard, I will be sure to pass your compliments on. Thank you for your kind words and recommendations. I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"The Staff Make it Great"

4
20/08/2017

My daughter and I have just returned from a 'mini' break in Cheddar and after a day exploring had booked in to this hotel for the night. The staff from checkin in to check out where great, friendly and helpful. I have several conditions that mean I have a very restricted diet. The staff went out of their way to ensure there were things I could eat and cooked things seperately to avoid cross contamination. I had called ahead to let them know of my inability to eat certain foods and they even went and purchased unsweetened almond milk for me so I could have a cup of tea, it's the little things right? Our room was a twin room and more than adequate for one night however the room had dust along the edge of the carpets and spiders along with webs in each corner of the room. The bathroom was in need of some attention, not very clean and the shower door over the bath leaked which soaked the bathroom floor when we showered. There was a fire exit door on the landing opposite our room which other guests were using to exit and smoke, meaning that the door was often left open and then slammed closed when they returned, not an issue unless you are trying to sleep! The bedroom walls also offered little sound proofing and we could hear the guests in the next room talking, sneezing and what they were watching on TV (spiderman)! The grounds around the hotel are nicely kept and the views stunning. In general the rooms could do with a refresh and some TLC but if, like us, you just need somewhere to bed for the night with great customer service then this is a good place to book.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear kirstincullum, Thank you for the review following your stay at the Webbington Hotel and Spa. I was delighted that you thought our hotel staff offered great customer service. We strive to provide a warm welcome to our guests and it is always gratifying to hear your kind words. We accommodate to our guests requirements to ensure you have a pleasant experience and I was delighted that you enjoyed your food and appreciated the little touches, such as the unsweetened almond milk in your guestroom. We are lucky to be located in such an idyllic countryside setting, overlooking the Somerset levels. It was wonderful to read that you thought our grounds were nice and well kept and that you enjoyed the stunning views from our hotel. It was also great to read that you were comfortable in your room. However, I was surprised to read your comments regarding the cleanliness as our housekeeping team are often commended for their high standards of cleaning. I am also sorry if you encountered any noise disturbances and will pass all of your comments on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Fantastic Wedding venue"

5
17/08/2017

We had our wedding reception at the webbington hotel on 11/07/2017 and it was perfect. The staff was very friendly and helpful especially Jamie and Lucy and kept us up to date with everything going on around us. The honeymoon suite Was perfect and spotless. Only Thing that i wasn't to happy about is that they took the cake away very early and no one knew where it had gone; but was found later on that evening.

"Great value !"

4
09/08/2017

My son and I stayed here for 3 nights. It's a big hotel, we had twin room and it was a good size, ensuite too. Room service is available at no extra cost and the food was lovely. The staff were great, lovely swimming pool, the gym is good too. The only down side is the rooms need a bit of re decorating, the ensuite could do with being updated too. There were quite a few cobwebs around the hotel too and some dusty looking surfaces and a few spiders. BUT it is 3 stars and for that rating you don't expect perfection. The beds were clean and comfy, the toilet and sink clean too. Also there is no lift so be aware if you have mobility issues. I would definitely stay again.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear _corkycoobags, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was pleased you enjoyed your stay and would like to return to our hotel again. I was delighted that you were comfortable in your twin room and that you found it spacious and clean. Our rooms are equipped with modern comforts and facilities and some have been recently refurbished, however I would like to apologise if the traditional furnishing was not to your personal taste. Due to the period property, we do not have a lift, however our staff are always available to offer their assistance and we do have a room on the first floor with disabled access. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling us. Kind regards, Maria Guest Relations Representative

"Best Western - somewhat mediocre"

3
09/08/2017

A mix up over a requested early check in meant that I arrived at the church at the same time as the bride! Problem resolved but only after calling for the Manager. I was offered a late check out at no extra cost instead! I was there as part of a family booked block reservation for a wedding 10 minutes down the road. This hotel is like a rabbit warren, stairs, stairs and more stairs. I noticed that there was a disabled entrance! There are some nice rooms with spectacular views! Mine was "recently upgraded" but still had a rather tired feel to it! There is a spa but I cannot comment as although I had my swimming costume with me I Was somewhat put off by the chlorine smell!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear catoneill, Thank you for the review following your stay at the Webbington Hotel and Spa. Our management team are always at hand, and I was pleased to read that they resolved the confusion with your check-in time, however I would like to apologise for any inconveniences. The Webbington Hotel is an original Edwardian manor house, and due to the period property we are unable to install lifts, however our hotel staff are always available to offer their porterage services and assistance. Located in the heart of the Somerset countryside, our hotel offers spectacular views across the Somerset valleys, as do some of our guestrooms. Many of our guestrooms have been recently refurbished, which have been well received by our guests. Our guests and Leisure Club Members are often very complimentary towards our swimming pool, so I was surprised to read your comments and I can assure you that the chlorine levels and temperature of our pool are checked daily. Thank you for choosing the Webbington Hotel and Spa, your feedback is greatly appreciated and I do hope we have the opportunity to welcome you back in the future. Kind regards, Maria Guest Relations Representative

"Nice place"

3
07/08/2017

Looks a pretty impressive place,nice reception,friendly helpful staff. Our room was the other side of building but if a walk (we were offered assistance) up stairs (2 flights) room was a little on the small side but clean and adequate, nice bathroom. Enjoyed the bar and restaurant,really nice food and excellent service,the place was busier than we expected due to there being a wedding on at the venue we hadn't been told about,wasn't a massive inconvenience but it was the busiest breakfast morning I've been to.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear TRAVELLERS0409, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted that you admired the grand appearance of our Edwardian hotel and I was very pleased that you received a warm welcome from our reception team. Our staff take pride in their friendly and helpful customer service, so they will be pleased to hear your kind words. The comfort of our guests is very important, so I was pleased you found your room nice and clean, with a good bathroom. It was wonderful to read that you liked our bar and restaurant area and that you thought the food was good and our staff provided excellent service. Our hotel is a popular wedding and events venue, which is why we do try to advise our guests when there is a wedding taking place. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"OK - but . . . . . ."

3
07/08/2017

This hotel must be one of the most difficult to get to anywhere in England! And once you get here it looks great - but its a bit faded and the rooms in the courtyard leave a lot to be desired. The food was acceptable, although we were told the restaurant would close at 9pm - we were late arriving due to problems on the M5 - so we hurried to get down before it closed. Imagine our amazement when it allowed two further parties to eat long after the 9 pm closing time!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Gordon S, Thank you for the review. Located in the heart of the Somerset countryside, the Webbington Hotel & Spa offers outstanding views of the Somerset Levels. I am sorry if you found it difficult to locate our hotel, however we do offer directions on our website. I was pleased that you liked the appearance of our hotel, although I was surprised to read your comments regarding your room. The Tiark Restaurant does close at 9pm, however we do not rush our current diners out of the restaurant at this time so that they can thoroughly enjoy their dining experience at the hotel. Thank you for choosing the Webbington Hotel and Spa. Kind regards, Maria Guest Relations

"Mixed feelings"

4
07/08/2017

Stayed here overnight while visiting friends and family. Booked it because it has ' a pool and spa'. The hotel looks tired in places but updated in others. The staff were very helpful, when they could understand what I was asking for. The room was small but clean and well equipped. Had a good nights sleep, although I wear ear plugs so don't know how noisy it gets lol. Food was lovely and well presented both the bar meal on Sunday evening and breakfast the following morning which was buffet but there were lots of options. As for the pool and spa area............... It feels like they had a space so put some gym and spa equipment in!! The pool was clean, the gym equipment up to date but the flow just doesn't work. You have to go through the reception and gym in your swimwear to get from the pool to the sauna, steam room and changing rooms. With a little re organisation it could be a good space but isn't very functional at the moment. I would probably go back but with less enthusiasm for a relaxing spa experience.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Karon B, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. All of our staff at the hotel strive to provide excellent customer service and are often complimented on this, so I was pleased that you found our staff very helpful. It was wonderful to read that you had a good night's sleep and that you found your room comfortable, well-equipped and cleaned to a good standard. The chefs at our hotel are passionate about serving excellent quality, freshly prepared meals, so they will be pleased to hear that you thought the food was lovely and well presented. I was pleased to read that you found our pool very clean and that you thought our extensive range of gym equipment was good. However, I would like to apologise if you felt the layout was slightly inconvenient. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Good base for business trip to Somerset and Devon"

4
03/08/2017

Used this Hotel a couple of times now for business trips. Easy access to M5. Good place to stay. Always try and get a room in the main building as the Court Yard rooms are much smaller with thin walls and no views in most. Gym facilities are an added bonus. The pool is a good temperature but a bit on the small side. Food is very good with a wide and varied selection for dinner and breakfast.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear neiljenner, Thank you for the review following your stay at the Webbington Hotel and Spa. I was pleased to read that you thought our hotel was a great base for business trips into Somerset and Devon, as we are within easy access to major motorways. It was also wonderful to read that you enjoyed the benefits of our gym facilities and swimming pool, and I was glad that you liked the temperature of the pool, of which overlooks the Somerset levels. We offer a varied bar and restaurant menu. I was glad that you enjoyed the selection of food we have to offer and that you thought your breakfast and dinner were both very good. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Disappointing"

2
31/07/2017

Having phoned t several days earlier to confirm a room upgrade as website wouldn't accept it I felt all would be fine as the young lady I spoke to seemed very polite and capable. (In fact upon meeting her during my stay I would say she is the not only the best member of staff but the best asset that hotel has!) I arrive later than planned, thanks M5! So checked in went to my room which was basic, pretty cold as it was below freezing outside and the window wouldn't shut properly, and overall gloomy. As it was late and I was tired I decided to go and get a drink and a sandwich take them back to my room and sleep as I had to be up at 05:45. The bar had absolutely no atmosphere, I've seen livelier old peoples homes! Food was passable, cheese sandwich and chips. What I found odd was the fact that towels seemed to be stored all over the place, bottom of staircases, on the bench outside where people were smoking, surely this would be an additional fire hazard? Would I stay again, no!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Charles s, Thank you for your review. Our staff strive to provide a warm welcome at the Webbington Hotel and Spa, so I was pleased to read that you found our receptionist very polite and helpful. Since your stay last November the hotel has improved in many areas and we have received positive comments from guests regarding the atmosphere in our Tiark restaurant and bar area. Thank you again for your feedback, it has been passed on to relevant staff. Kind regards, Maria Guest Relations Representative

"Lovely hotel"

5
30/07/2017

Stayed here with my husband over my birthday. Our room was in the original part of the building and was large, comfortable and clean with a lovely view over the terrace and surrounding countryside. The only complaint was lack of comfortable seating in our room, there were two very uncomfortable chairs which we found too low, but that is our only complaint. Staff are very friendly. Food in both the bar and restaurant was very good. Plenty of choice for breakfast. There were two weddings whilst we were there and we thought we wouldn't get much sleep but we honestly hardly heard a noise from the guests. We love the olde worlde charm of the Best Western hotels and always try to stay in one of them when we go away.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Nantlais29, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa, I was pleased to read that you enjoyed your stay. The comfort of our guests is very important, so I was delighted that you found your spacious room comfortable and clean, with lovely views across the surrounding Somerset countryside. Although, I would like to apologise if you found the chairs too low, I will pass this feedback on. It was also wonderful to read that you did not hear any noise from the two weddings taking place and that you were not disturbed during your stay. Our staff take pride in providing a warm welcome and will always go out of their way to be courteous and helpful, so I was pleased you found our staff very friendly. I was also glad that you thought the food in our bar and restaurant were very good and that you enjoyed our plentiful breakfast buffet, I will be sure to pass your compliments to the chefs. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Short break for husbands bday"

3
29/07/2017

Booked here for a couple of nights to take my husband away for his birthday. It was ok but felt the pictures on the wed site showed it in a better way than it is. All staff where really nice, just the hotel it's self is slightly run down and needs a bit of attention. I don't think it was worth the money I paid that's for sure. We ate the first night there and wished we hadn't the food was not great, it might if been cooked fresh at some point but not that night. Very disappointing. Breakfast was ok normal self serve buffet, but did felt rushed both mornings even though we where down at least half hour before the end. Over all unfortunately I wouldn't go back unless they did work on the building and the chef was better. But like I said the staff we saw where very nice.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Jo S, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was pleased you had a good stay, however I was surprised to read your comments regarding our website photos. Our hotel is an Edwardian property, and in keeping with this our hotel is decorated in a way which preserves the traditional charm of our period property, of which many of our guests enjoy. I can assure you that the food at our hotel is freshly prepared to order by our chefs and I would like to apologise if your meal was not to your taste. I was glad you enjoyed our breakfast buffet, although I was surprised to read that you felt rushed, as our staff are often complimented on their courteous manners. However, I was very pleased to read that you thought our staff were all very nice. Thank you again for your feedback, it is greatly appreciated and I can assure you that your comments will be passed onto our management team. Kind regards, Maria Guest Relations Representative

"Budget accommodation but good price"

3
29/07/2017

We stayed one night in a basic room - not even a wardrobe and was small enough not to be able to swing the proverbial cat! Two twin beds right next to each other that were uncomfortable. The sheets were spotless and the room well cleaned but it was dated. Check in was friendly. We are in the hotel and had two bar meals. These were very nice and we had them on the terrace - but there is a lot of noise from the motorway. Shame as the view is fantastic. Lovely view of the linen/laundry bins from our room but not too much of an issue as it was only one night. We had a really quiet night as there was not a wedding function going on - be aware at weekends these take place most Fri and Sat - it does say this on their website so imagine it would be noisier with the taking place. For the price it met our needs - I wouldn't stay agin though.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear IBC35_Mike, Thank you for the review following your recent stay at the Webbington Hotel and Spa. I was pleased that you thought your stay was good value for money, although I am sorry if you were not comfortable in your room. I was pleased however, that you found your room cleaned to an excellent standard. Our staff are often commended for their welcoming and helpful customer service and I was delighted you found our staff friendly upon your arrival. It was also wonderful to read that you thoroughly enjoyed your bar meals on our terrace, overlooking the Somerset countryside; although I am sorry if you could hear some traffic. Our hotel is a popular wedding venue, however as you mention we advise our guests prior to booking when there is an event taking place. We also do our best to assign our non-event attending guests rooms away from the function room to avoid any noise disturbances. Thank you again for your feedback, it is appreciated and shall be passed on. Kind regards, Maria Guest Relations Representative

"Such a disappointment"

1
27/07/2017

Booked 2 nights at the Best Western, The Webbington Hotel & Spa for my Birthday in July. I'm not one to write reviews but I felt the need to just let any other potential guests know that the rooms have this strange locking system to their doors where if you leave the door slightly opened a small alarm will go off to prompt you to shut the door but it isn't just a simple close of the door, you're sort of forced to slam the door(s) shut. It's laughable with the thought behind it - we found it very strange and disturbing especially at night when you're trying to to sleep. We had booked in a standard double room and was given room 213, this was situated out back of the main hotel. We were next to the ballroom / entertainment venue. Unfortunately there was a wedding on a week day (this being Thursday) and the venue was playing extremely loud music until hours of the night (12.10am). Then we could hear all the guests of that party make their way to their rooms and decide to continue the celebration in their rooms. We had to call the receptionist (late night porter) who said there were no spare rooms. He did however come up and told them to please quiet the noise because next door complained, which eventually helped subside the level of voices by 2.30am. Unsure of whether to go or stay we held out the last night and managed to not get too disturbed, however the next room had then been occupied by a family with small children, we could hear everything they were saying as the wall are very thin. Now, we can appreciate the webbington hotel is a late build and there is not much you can do to the building itself. So with that said, unfortunately I have to say it probably was the worst hotel experiences we've ever had. Been to many B&B's and 3 star hotels in the UK and abroad but this was on another level. I hate to say we will definitely not be staying or recommending this place to anyone who wants a peaceful and relaxing stay (or anyone who requires sleep). It was such a shame as it was also around a special occasion that made us come visit and stay. Unfortunately our memories of this accommodation will best forgotten.

"Somewhat noisy"

3
23/07/2017

This hotel was ok but:-the room with its own balcony,which we booked for four nights had somehow been double booked for the last night we were there so we had to move to what I would call an extremely downgraded attic room which was noisy to the extreme re the terrible sound of the large extractor vent from the kitchen,which was directly opposite-not a nice room at all,had we have been allocated this room in the beginning we would have refused it!We enjoyed the first nights in the previous room with the balcony though.The staff were fantastic and the waitresses were so efficient,hard working & friendly-a real bonus.The sitting area outside was fine except for the continual sound of traffic from the motorway & a noisy farm,although we coped ok with it,I can see that it would disturb the peace & quiet that some would expect (which we did initially).The car parking area was fine & plenty of room always.I didn't use the spa & pool but my wife did & she seemed quite happy with it.The breakfasts & meals which we had were good & have no complaints with such.

"great place to stay"

5
20/07/2017

this was the last hotel we stayed in on our round trip,stayed in five altogether and this was top,fantastic location ,yes it is near m5 ,that did not bother us,we upgraded our room and ended up with the bridal suite ,nice surpise,the room was massive and comfortable,and in the old building which i would recommend staying in,very quaint and we heard nobody around us. we had hearty breakfast on both mornings,and because we ate out for lunch ,we were contented with bar snacks on the terrace in the evenings. all staff were great ,especially the reception staff who were friendly and informative and gave us a great welcome. i also recommend ,not for the fainthearted ,a walk up the hill behind to crooks peak,hard going but the 360degree view from the top is awe inspiring,and of course when you come down you have excellent spa facilities to unwind

"Nice to be an non corporate hotel for a change "

3
19/07/2017

We stayed here on the way to see Coldplay in Cardiff. Only a few miles as the bird flies but a bit longer across the Severn Bridge! (All hotels around Cardiff booked). Actually the hotel was quite pleasant. The room was spacious with a huge landscape view and first floor seating area. Comfy bed and clean room. We had a good priced evening double G&T in the bar and then buffet breakfast in the morning. Breakfast was pretty hotel standard and ok quality - and not too busy. The hotel seems popular mid week for workers who had left by the time we got to breakfast so nice and quiet. We then made use of the spa facilities. The pool goes from 3 to 6 feet and was pleasant. A little odd to walk through the fairly equipped gym to the sauna and steam room. They were small but good temperature. I had nowhere to rest between the two so the second steam room was too much for me! I then had a lovely Indian head massage and my wife had some very satisfying treatment too. I should mention reception staff don't know much about the spa treatments so look out for the leaflets for more information. Don't be worried about calling to book at 9pm ( as I did)! Had no problem finding the hotel from the postcode on my satnav. Thanks for an enjoyable stay.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Ian-Drak, Thank you for the review following your stay at the Webbington Hotel and Spa. I was pleased that you enjoyed your stay and that you thought it was a good stop over when watching Coldplay perform in Cardiff. The comfort of our guests is very important, so I was delighted that you found our hotel pleasant and that your spacious room offered a comfortable bed, stunning countryside views and was nice and clean. I was also glad you thought your stay was good value, that you enjoyed a drink in our bar and you enjoyed our breakfast buffet the following morning. Our hotel is a popular destination for both business guests and leisure guests, as the Webbington has good access to major motorways, Bristol city centre and local tourist attractions. It was wonderful to read that you enjoyed using our spa and leisure facilities, including our swimming pool and sauna/steam room. I was also thrilled both you and your wife received relaxing spa treatments, I will be sure to pass your kind words on. Thank you for choosing the Webbington Hotel and Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling us. Kind regards, Maria Guest Relations Representative

"A Lovely Place to stay."

3
17/07/2017

Anniversary surprise for the wife. Always made to feel welcome and a real pleasure staying here. Lovely rooms with very comfortable beds. The well equipped fitness suite, pool, sauna and steam room are never really busy so it's a great place for a bit of exercise and toning. The restaurant was quiet, the food was good and a reasonable selection of wines.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear d152599a, Thank you for the review following your anniversary stay at the Webbington Hotel and Spa. I was delighted to read that you were made to feel very welcome and that you thought it was a real pleasure to stay at our hotel. Our hotel offers an array of relaxing spa and leisure facilities, of which I was very pleased you enjoyed using. It was also wonderful to read that you thought the food in our restaurant was good and offered a good selection of wines. Thank you for choosing the Webbington Hotel and Spa. I do hope you enjoyed celebrating your anniversary and I hope we have the opportunity to welcome you back in the future. Don't forget to book direct for the very best rates and available offers, either via our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Nice hotel. "

5
15/07/2017

Stayed one night with work colleagues, my room was nicely decorated and had lovely bathroom. I was freaked out abut as I was in the converted attic and the corridor outside reminded me of something from the woman in black!! The food was nice, the staff friendly and very helpful. The breakfast was really good with a really good choice on offer. It was a shame that the weather was rubbish when we arrived as I imagine the terrace would have been lovely to sit out on in the evening for some dinner n drinks when the sun was out. Didn't check out the leisure facilities as we only stayed overnight and had an early start so can't comment on those.

"did not enjoy our stay"

3
12/07/2017

Staff seemed friendly enough. Food and drinks are overpriced but lovely old building with character and beautiful views out on terrace. Stayed in room 108 , this room was impossible to sleep in very hot and noisey.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear bronwynlinford, Thank you for the review following your stay at the Webbington Hotel and Spa. I was delighted that you enjoyed the character of our traditional Edwardian hotel and that you admired the beautiful countryside views from the terrace area. Our staff are often commended for their welcoming and helpful customer service, so I was pleased that you thought this was the case, I will be sure to pass your kind words on. I was surprised that you thought our dining menu was overpriced and am sorry if you were too warm in your room. During these warm summer days/nights we do have portable fans that can be used to ensure a pleasant and comfortable environment Thank you again for your feedback, I will most certainly pass your comments on. Kind regards, Maria Guest Relations

"Excellent 4 nights stay "

4
12/07/2017

On arrival driving up and through the car park the outside looked pretty bad with dirty windows and what looked like junk piled high seen through some windows didn't give a good first impression! However on entering the building everything was beautifully furnished and decorated in keeping with an old building. It was spotlessly clean and our room-10- was perfect, one of the larger superior rooms and the only one with a balcony. Pretty hot and no fans available but bearable. Bit of a mix up with our booking meant we had to change to room 16 for the last night which was up in the attic, very hot and stuffy with noise from the kitchen vents spoiled it but still very clean and well decorated and furnished. The staff were wonderful, pleasant and helpful and it was this that made our stay so enjoyable. We didn't eat in the restaurant but had bar meals the menu was limited but the chef was very obliging and made me an omelette upon request. The leisure facilities were wonderful again spotlessly clean, lovely sitting out area, pool a perfect temperature- the only downside was you have to walk through the gym to access the steam room and sauna! There was some building work going on but as soon as they saw us arrive back in our room they down tooled and left so no inconvenience! The outside could definitely do with some work- some windows replaced but others quite rotten, painting and generally tidied up. Inside was absolutely lovely apart from the grey and torn net curtains. On the whole for a 3 star I would have given it 4!! Would definitely pay the extra for a front facing room all of which looked lovely- rooms at back probably perfectly adequate for just a one night stay. Shame the newer part at the front wasn't more in keeping with the rest of the building but nothing they can do about that apart from perhaps the big blue hotel signage replaced with one similar to the other newer signs! Very pleasant and wonderful staff. Thank you.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear hilarymccavish, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa, I was very pleased that you had an excellent stay. It was delightful to read that you thought our hotel was beautifully furnished and decorated in keeping with the period property. I was also thrilled that you thought your room was ‘perfect', with plenty of space, a pleasant balcony and spotlessly clean. I was surprised to read that there was a mix up with your booking. I was glad you thought your second room was also very clean, well decorated and nicely furnished. Although, I would like to apologise if you were too warm. I was delighted that our staff made your stay so enjoyable, they will be so pleased to hear that you found them all wonderful, pleasant and very helpful. I was also pleased that you enjoyed the bar food and that you found our chefs to be very obliging. It was great to read that you thought our spa and leisure facilities were wonderful and again, spotlessly clean. The pool temperature is monitored throughout the day to ensure the temperature is correct, so I was glad you thought it was the perfect temperature and hope you enjoyed the views overlooking the Somerset levels. Your feedback is appreciated and I will be sure to pass your comments onto our maintenance team regarding some of the windows and paintwork. Thank you for choosing the Webbington Hotel and Spa. I was delighted you had a pleasant stay and that you would rate our hotel 4 stars! I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Great stay, fantastic staff!"

5
09/07/2017

We came for a 2 night stay at the Webbington Hotel and had a great time. After a mix up with our booking (our fault) the hotel receptionist (Jordan) couldn't have been more helpful, she went above and beyond to ensure that we had a room for the 2 nights we were there. The rooms were comfortable the breakfast was fine, all the staff were friendly and helpful, couldn't really of asked for more.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear carahall53, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted to read that you had a great stay and that you found your guestroom very comfortable. It was also great to read that you enjoyed your breakfast, I will pass your compliments on. The staff at our hotel take pride in their courteous and friendly customer service. So, I was delighted that you found our receptionist, Jordan, as well as the other hotel staff to be very friendly and helpful, they will be pleased to hear your kind words. Thank you for choosing the Webbington Hotel and Spa. I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Loxton's losing lustre"

3
09/07/2017

What is clear is that the Webbington was once a tour de force in the Somerset hotel world; probably no longer the case. Perfectly reasonable, however, as a 3 star, the standard rooms are clean and serviceable and the food, both dinner and breakfast, were a decent standard.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Doj D, Thank you for the review following your stay at the Webbington Hotel and Spa. The comfort of our guests is important, so I was pleased that you found your room cleaned to a good standard and that your room was well equipped. The chefs at our hotel are passionate about the high standards of food they serve, so they will be glad you hear that you enjoyed both your breakfast and dinner at the hotel. Thank you again for the review, it is greatly appreciated and I shall pass your comments on. Kind regards, Maria Guest Relations Representative

"Dreadful"

1
03/07/2017

Hotel is very shabby and run down. A labyrinth of faded 1970s chinz. The place smelt of wet dog. My room was very hot and the staff had opened the windows and so full of insects. Worse was yet to come....my toilet had either not been cleaned or there was a problem with the plumbing as there was a turd in the pan. My colleague later told of the same in his toilet. It made my skin crawl to put my feet on the dirty carpet. Don't stay here people - go book a Premier Inn or a T'Lodge: they might be cheaper, they might not be, but at least you will get 21st century guaranteed cleanliness and hygiene.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Consumer_Warrior, Thank you for the review following your stay at the Webbington Hotel and Spa. I was disappointed that you did not enjoy your experience at our hotel and would like to apologise for any cleanliness issues that were not up to our usual impeccable standards. I can assure you that all guestrooms and public areas of the hotel are thoroughly cleaned every day and that our housekeeping team take pride in the high standard of cleanliness and hygiene, which our guests hold in high regard, as can be seen from previous reviews. Thank you for bringing this isolated incident to our attention. Please accept my sincerest apologies that this effected your stay with us and please be assured that your feedback will go a long way to ensuring that it does not happen again. Thank you again for the feedback. We do hope you will allow us the opportunity to welcome you back again, to experience the high standards and service that we pride ourselves on. Kind regards, Maria Guest Relations Representative

"Pretty horrible!"

1
01/07/2017

Probably the worst hotel room I've had the displeasure to stay in. Smelly, uncomfortable bed, awful bathroom, tatty poor quality furnishings etc. The general fabric of the building is also in need of urgent maintenance. Service and food was just about OK for a budget hotel, but a full refurbishment is well overdue.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Oxford-Traveller, Thank you for the review following your stay at the Webbington Hotel and Spa. The comfort of our guests is very important, so I was disappointed to read your comments regarding your guestroom. Our hotel undergoes regular maintenance in keeping with the period property and to ensure that our guest rooms are of a high standard. I can assure you that your comments will be passed onto the maintenance team. Thank you again for your feedback, it is greatly appreciated and will be discussed with the management team. Kind regards, Maria Guest Relations Representative

"My daughters wedding"

4
28/06/2017

My daughter was married at this venue on Saturday 24th June, As well as several other guests at the wedding we stayed on the Friday and Saturday night. The Webbington is looking a little tired and could certainly do with, in my mind a overdue make over. We also for some reason did not have our room refreshed on the Saturday even though I had alerted reception to this. So a couple of rather minor niggles and I will now tell you about the plus points. The staff were outstanding. Duty managers Dan and Jamie and the wedding cordinator were excellent in making sure my daughters special day was indeed special. The food for the wedding breakfast although not exceptional, was well presented, hot and served quickly enough for guests to eat at the same time. Impressive with 90 guests eating a three course meal. The premises although a little tired are clean and tidy. The staff from reception through to bar staff, waiting staff housekeeping and as mentioned the management team are to be congratulated for making the weekend something we will all remember fondly. Nothing seemed too much trouble from the staff. Well done and thank you to all involved. Richard Cooper, father of the bride.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Richard C, Thank you for taking the time to write a review following your daughter's wedding at the Webbington Hotel and Spa. I was delighted that you enjoyed the celebrations and that you left with very fond memories. I will most certainly pass your comments onto our maintenance team regarding the décor and would like to apologise if your room was not refreshed on the Saturday evening when requested. However, I was glad that you thought our hotel premises were clean and tidy. Our hotel management and events team are passionate about ensuring weddings and events run smoothly, so it was absolutely wonderful to hear that you thought they were excellent and that they made your daughter's wedding day very special. As a popular wedding and events venue, our chefs have years of experience in serving great quality food to a large number of guests. I was pleased that you enjoyed the food and that the service was very efficient. Our hotel staff take pride in their customer service, so I was thrilled to read your kind words about our bar and waiting staff, housekeeping team, management and wedding co-ordinators; they will be pleased to hear that they helped make your weekend so wonderful. Thank you again for your kind words. I was delighted that you had a great weekend celebrating your daughter's marriage. I do hope we have the opportunity to welcome you back to the Webbington Hotel and Spa in the future. Kind regards, Maria Guest Relations Representative

"Nice old building - lots of stairs and nooks and crannies."

4
27/06/2017

Don't use your sat nav to find your way here. We went all around the lanes and took much longer than was necessary to get to the hotel It was a pity that check in and the staff involved was appalling and let down all the other members of staff who went out of their way to be helpful. We - eventually -stayed in room 19 which was high up and very quiet as long as you do not open the windows. The M5 is not far away but there was no sign nor sound of the wedding party. There are a lot of stairs and there is no lift. The bed was very comfortable. The bar area is quite small and not very comfortable but the outside patio seating is fantastic with lovely views. What a pity that there were no sunshades on one of the hottest days of the year. We enjoyed the small pool which was clean and bright and although we enjoyed the steam room and sauna, we were surprised that we had to trek through the gym to get there. Be sure to take your towel with you. The breakfast was excellent with plenty of choice and egg dishes cooked to order. We appreciate that we were unlucky with the check in experience and would probably stay again if in the area.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Pengor, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. Your feedback is greatly appreciated and I will be sure to pass your comments onto relevant staff. We strive to provide a warm welcome at our hotel, and our staff are often commended for their friendly and helpful customer service. So, I was surprised to read that you did not experience this upon your arrival. Although, I was pleased that you thought the rest of our staff were very helpful. It was wonderful to read that you found your bed very comfortable and that your room was quiet. Our hotel is a popular wedding & events venue, so we do try to allocate non-event guests rooms which are away from the function to prevent noise disturbances, so I was pleased you were not disturbed during your stay. Due to the period property, our hotel does not have a lift. However, porterage is readily available and our staff are always happy to offer their assistance. It was great to read that you thought our outside patio seating was fantastic and that you enjoyed the stunning countryside views. I was delighted that you enjoyed using our spa and leisure facilities, including the swimming pool and sauna/steam room and I would like to apologise if you felt the layout was inconvenient. The chefs at our hotel take pride in the quality of food they serve, so it was great to read that you enjoyed your breakfast and that you thought our menu was plentiful. Thank you for choosing the Webbington Hotel and Spa. I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Good in parts"

3
26/06/2017

Set in beautiful countryside with some glorious views, if you ignore the nearby M5 which provides a constant bzckground of noise. The reception, bar and spa are all good, but our room, the corridors and stairways are all tired and need refurbishment. The hotel is a rambling old house and our room in the eaves would not have been suitable for anyone over 5 foot 10 inches if they wanted to shower. We were there at the same time as a large wedding party who took over the bar for pre-reception drinks and were using it in the evening too. If the hotel wants to host such events they should arrange for separate facilities and access to avoid unnecessary compromises for other guests. However, food and drink prices are reasonable. We ate in the the restaurant on Saturday night and had a good meal that was raised to a great meal by our waiter, Rowan, who was a real treasure. He was unerringly polite, attentive and informative without being intrusive and made our evening.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Stewart H, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was pleased that you enjoyed the countryside location of our hotel and that you thought the views were glorious. We do have good access to the motorway, however our hotel is set back, so I was surprised to read your comments regarding the background noise, many of our guests do comment on how quiet the hotel is. It was great to read that you thought our reception, bar and spa facilities were good. Although, I was disappointed to read your comments regarding the corridors, I will be sure to pass this onto our maintenance team. Our hotel staff take pride in their customer service, so it was wonderful to read that you thought your waiter was a real treasure, with his polite, attentive and informative manners; I will pass your compliments on. I was also pleased that you thought the food and drink prices at our hotel were reasonable and that you enjoyed your meal. Although, I would like to apologise if you were unable to access the bar. Thank you again for your feedback, it is greatly appreciated and will be passed onto relevant staff. Kind regards, Maria Guest Relations Representative

"Tired but"

3
25/06/2017

Joined a family event here and it was a nice day, the hotel is generally very tired and a little run down, not sure about the bedrooms as we didn't stay over.But The staff are really dedicated and work incredibly hard to make everything perfect. well done to you all.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Peter M, Thank you for the review following your visit to the Webbington Hotel and Spa. Our hotel is a popular events and wedding venue and our events team and our staff are passionate about ensuring our guests enjoy themselves and that events run smoothly. I was delighted that you thought our staff were dedicated and worked incredibly hard to ensure everything ran perfectly for you. I will most certainly pass your kind words onto our hotel staff. I do hope we have the pleasure of welcoming you back to the Webbington Hotel and Spa in the future. Be sure to book directly through our website or give us a call for the very best rates and available offers. Kind regards, Maria Guest Relations Representative

"Almost 5/5"

4
25/06/2017

We gathered for a full on family party on a day with a massive wedding. The hotel coped with us all brilliantly. There were just a few little things which knocked the edges off a bit. The rooms were spread around a rambling building. V comfortable but anonymous. Very good to have an abundance of electric sockets for charging phones etc. Pool and health facilities were good. We had a lovely time. However despite pre-warning the hotel that our daughter was vegan and gluten free- they 'ran out' of of options by breakfast which put a bit of a downer on the stay. Thanks particularly to our lovely barmaid.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Jonny W, Thank you for taking the time to write a review following your recent stay at the Webbington Hotel and Spa. I was pleased that you enjoyed your family party at our hotel and that our staff provided you with brilliant customer service. I was pleased that you found your rooms very comfortable with excellent electrical facilities, although I am sorry for any inconveniences caused by the hotel layout. I was also glad to hear that you thought our leisure facilities and spa were good and do hope you enjoyed using them during your stay. I was surprised to read your comments regarding the breakfast options and would like to apologise for the inconveniences this caused for your daughter, I will most certainly pass this onto the management team. Thank you again for your feedback, it is greatly appreciated. I do hope we have the pleasure of welcoming you back to our hotel in the future. Don't forget to book direct for the very best rates and available offers via our website. Kind regards, Maria Guest Relations Representative

"This could be a gem of a hotel"

3
22/06/2017

The exterior of the hotel and surroundings are beautiful. There are wonderful views from the terrace. The hotel reception staff are very welcoming and helpful. We stayed in a superior room (9) which was spacious and had a comfortable bed and was lovely with the beams, open ceiling and original features. We had a few problems, the worst of which was the food. The menus in the restaurant are extremely limited. On the first night my fish was way over cooked and I had to choose a different dish which when served had none of the sauces etc. and was just the steak. On the second night my partners bolognaise had very little meat/sauce and my dessert was served whilst he was eating his main as "the kitchen staff want to go home". Breakfast looked good but didn't taste as good, except for the pastries. Our room wasn't properly cleaned after the first night. The beauty room was not open all day. Whilst this is separate to the hotel it would be helpful if the hotel staff were aware of this and were aware of how to contact them for bookings. Once I was in there it was great. The pool closes for cleaning lunchtime, but this was not posted, and the changing room is it great. The Terrace and bar/lounge is lovely to relax in but for a lot of the time you have to ring reception for them to get someone to serve you. Overall considering the cost compared to other Best Westerns in the area this is fair value for money. We are considering a return visit to see if these issues are resolved. If they are this could be a wonderful place to stay.

"Over night stay"

5
22/06/2017

Our room has been newly refurbished, it was clean and nice, with beautiful views over The country side. We found al the staff extremely helpful and friendly. There was a wedding and party going on, being a Saturday, but we didn't feel any less looked after. Pool is lovely, and you can sit outside on a warm day and look at the views. We ate in and found the food very good. We stopped off on our way down to Cornwall and we will do it again. Highly recommend- still has that personal touch big hotels often lose.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Corinnajoy, Thank you for such a complimentary review following your recent stay at the Webbington Hotel and Spa. I was delighted that you enjoyed your overnight stay. We are lucky to be located in such an idyllic setting, overlooking the Somerset levels, yet within good reach of the m5 motorway. I was pleased that you enjoyed the location and thought our hotel was a good stop off point along your travels to Cornwall. I was delighted that you enjoyed the personal touches of our hotel and that you were comfortable in your recently refurbished guestroom. I was also pleased you found your room cleaned to a good standard and that you enjoyed the countryside views from your room. Our staff are often commended for their excellent customer service, so I was pleased that you thought they were extremely helpful, friendly and attentive during your stay. It was also great to hear that you thought the food at our hotel was very good, I will most certainly pass your kind words onto our hotel staff and chefs. Thank you for your kind words and recommendations. We look forward to welcoming you back on your next visit to the area. Don't forget to book directly through our website or give us a call to get the very best rates and available offers. Kind regards, Maria Guest Relations Representative

"A really pleasant homely hotel with style."

5
21/06/2017

We attended this hotel because my nephew (one of many) decided to get married here. We came the day before for a chill out session and were delighted with the welcome and atmosphere. Apparently this was an Edwardian house and the design and decor has been largely kept which means that its not a modern facility with pristine purpose built rooms but a building full of character and charm. The staff were very attentive and friendly and the food was well above average. We were in the extended part of the hotel with 3 floors of rooms. There was no lift which was a bit of a struggle with the cases as we were on the 3rd floor but we were offered a member of staff to help us move in. We chose to be a bit healthy and did it ourselves. The dining room was really charming, again styled in the original way and this added to the character of the hotel. The wedding was superbly handled and all amenities offered to the guests including the extensive patio area with views across the Somerset levels to the nearby town of Burnham on Sea. When using hotels we tend to use more budget national chains but this, although a bit more expensive, was well worth the extra. Its a good base to be to explore the area with National Trust houses, The Steam railway, Weston Super Mare and Burnham on Sea to visit. And the breakfast is something really special! And the swimming pool is an inclusive facility and you can use the Spa (maybe an additional cost). All in all - well worth a visit

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Ian L, Thank you for the review following your recent stay and wedding attendance at the Webbington Hotel and Spa. I was pleased that you enjoyed your stay and that you liked the location of our hotel, which is situated in the heart of the Somerset countryside, and within reach of many local attractions. Our hotel staff are often commended for their friendly customer service. So, it was wonderful to read that you received a warm welcome and that you thought our staff were friendly and attentive. Our hotel was originally an Edwardian Manor, of which we have sympathetically restored to create a peaceful and spacious hotel with an array of spa and leisure facilities. I was thrilled to read that you enjoyed the atmosphere of our hotel and that you thought our traditional period property was full of charm and character. I was delighted to read that you thought our food was well above average, I will be sure to pass your compliments to the chef. Due to the period property, we do not have a lift at the hotel, however porterage assistance is readily available by our staff and I was pleased you were offered help with your luggage. Our hotel is a popular wedding and events venue, and it is always great to receive guest feedback. I was delighted that you thought the wedding was superbly handled and that you liked the amenities and stunning views of the Somerset levels. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either on our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Super Wedding Day reception !"

4
21/06/2017

We held our daughter and son in laws wedding reception here on Saturday , and the day was wonderful. The Wedding events team were really helpful , our son in law is Danish, and we wanted to combine the two cultures on the day, and it went marvellously The staff were so helpful in delaying the serving of food , in between courses, so we could fit in all the speeches and traditions , nothing was a problem to them. The Tiark room looked fabulous , thank you ! Our evening party was in the Bleadon suite , and the Garden room, and everything such as the flowers, etc was carefully moved , so that the evening looked as lovely as the day time . Would highly recommend , thank you Lucy, and all the team, you made a day to remember for ever .

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear ferg2, Thank you for such a complimentary review following your daughter and son in laws wedding reception at the Webbington Hotel and Spa. I was absolutely delighted that you had a wonderful day and thoroughly enjoyed celebrating the special occasion. Our wedding and events team are passionate about ensuring wedding receptions run smoothly and that the day is exactly as the happy couple wished for. It was wonderful to hear that everything went marvellously and that Lucy, the events team and hotel staff all helped make it a day to remember. We offer a variety of function rooms at the Webbington so that we can cater for your individual needs. I was thrilled that you thought the Tiark room looked fabulous and that the evening reception in the Bleadon suite and Garden room looked lovely too, our staff take lots of care and pride in making sure the function rooms look perfect. Thank you again for your kind words and recommendations. I was delighted that you had such a wonderful time celebrating your daughter and son in laws marriage and I would like to say that it was an honour to be a part of the special day. Kind regards, Maria Guest Relations Representative

"Pictures can be deceiving."

3
19/06/2017

Decent hotel, but pictures can be deceiving. It looked quaint and well-kept in photos, but I found the place to be a bit outdated and run down. Our room was way, way in the back of the building, yet the only access to it was through the lobby, then a series of inconvenient corridors and a courtyard.The beds were hard, pillows very flat, and I could feel the mattress springs beneath me. There was also a very loud wedding party while we were there, which the staff courteously warned us of, but it was frustrating when rather drunken guests were retiring to their rooms in a bustle of noise in the wee hours of the morning.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear EmBentley, Thank you for the review following your stay at the Webbington Hotel and Spa. Your feedback is appreciated and I will most certainly pass your comments onto relevant staff. I was pleased to read that you would describe the Webbington as a decent hotel. In keeping with the period property, our hotel is decorated in a traditional style to embrace it's Edwardian charm and character. I would like to apologise if the interior was not to your taste and am sorry if you found the layout inconvenient. The comfort of our guests is very important, so I was disappointed to read your comments regarding the bed. When brought to our attention, our hotel staff will always try to rectify any issues or will re-assign guest rooms if possible to ensure you are comfortable during your stay. Prior to booking, we do advise our guests when there is a wedding taking place and we do our best to prevent noise disturbances by assigning you rooms away from the function. I was pleased you appreciated the courteous warning, although I am sorry if your sleep was disrupted by the wedding guests. Thank you again for your feedback, it is greatly appreciated and I will be sure to pass your comments on. Kind regards, Maria Guest Relations Representative

"Evening reception and hen do"

1
07/06/2017

we had our evening reception at the Webbington hotel, loxton on the 27th of may this year. I have a few issues we tried raising them with the staff but they were not interested. I will start off with my hen party we had also at the Webbington the weekend before the wedding, the staff were useless and did not have any idea of the simple questions we were asking, we were not informed that the steam room was not working and when we went to the bar to order lunch we got treated like we were a hinderance by the duty manager (gentleman of coloured ethnicity) he was very rude and not friendly in the slightest, When this was brought to a member of staff attention all she could say was 'I don't know what to say, sorry she was foreign and pregnant.  Then we come to the wedding day, they put out signs in the car park that said 'baker and Bowden wedding' surely it should of just said Bowden wedding? I had my guests asking why they had done it like that. We arrived just after 6 like I said we would and the place was not even set up properly, not even a till on.  Then we come to the food, it was not presented attractively at all, just looked like it had been thrown together, then to top it off the chicken on the bone was very undercooked! It was brought to the attention of staff and all they did was appolagise and take the chicken off, didn't even bring any out to replace it.  We were told check out was 11.30 then to receive a call at 11 saying check out was 11! So we went to reception to have in our room key and we were told to wait as the duty manager wanted to talk to us.  So we waited and a gentleman came (slim build, tall and dark haired) and said that because the fire alarm got set off we owed them £150! He was quite polite I didn't have much of an issue with him but then another gentleman (duty manager I believe, large build and strawberry blonde hair) came and explained everything again but with a foul attitude, I said to him you can't force us to pay it and he said he could take it from my bank card, I've never been so disgusted in my life our first day of being married and we had to deal with this man being absolutely vile to us saying he could take money from my card without permission! My husband had to walk off and he was getting very wound up and myself and my mum walked off too. So all in all I'm so very disappointed with all the issues I've pointed out and cannot believe I had to deal with it all on my wedding day and the first day of being married, I was just so shocked and disgusted I couldn't believe it. We were not treated respectfully or as valued customers especially considering how much money we spent all together. Rooms were also very expensive! Do not get married here!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Kellie B, Thank you for your review. However, I would like to say how disappointed I was to read your comments. The staff at the Webbington Hotel deliver excellent service and it is a rare occasion that we receive anything but positive feedback, which can be seen in other reviews. I have spoken with the hotel management team and they have informed me that you had expressed your positive feedback on a number of occasions throughout the evening and thanked them for helping calm a heated situation that arose during your celebrations. I would also like to take this opportunity to assure you that the Tandoori Chicken was pink in colour due to the herbs and spices used in the preparation, however, on bringing your concerns to the attention of the management it was replaced immediately. The hotel enforces a strict no smoking policy which includes vaporisers and e-cigarettes and the activation of the fire alarm was clearly not intentional, however, we do have to consider all guests and when an evacuation is activated as this does affected everyone in the hotel. I was glad to learn that no charge has been made for this unfortunate incident. I do hope you have some found memories of the evening and that your family and friends enjoyed the celebration. Kind regards, Latona Leisure Group Guest Relations

"Good hotel but dated"

4
07/06/2017

This hotel is in a beautiful location. The staff are great. The bedroom and bathroom are dated. However, the shower is great and powerful, always a massive plus for me. The breakfast is great as well. I uses the leasure facilities and although the gym equipment is old there is a good selection and a lot of equipment.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Dean S, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was delighted that you thought the location was beautiful. We are lucky to be located in the heart of the Somerset countryside and within good access to major motorways. Our staff take pride in their friendly and helpful customer service, so it was wonderful to hear that you thought our staff were great. In keeping with our Victorian period property, our rooms have traditional décor. However, our rooms are all designed with modern comforts and facilities. I was pleased you thought the shower was great and powerful. It was also wonderful to read that you thought our breakfast was great, I will be sure to pass your compliments on. Our hotel offers an extensive array of spa and leisure facilities, including a swimming pool, sauna, and a gym. I was pleased you enjoyed using the leisure facilities and thought we had a good selection of gym equipment. Thank you again for your review, I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Is this really a 3-star hotel?"

3
02/06/2017

Nice swimming pool and new sauna, used regularly. Nice location overlooking the countryside, but close to Weston, Wells, Bristol and Brean by car. Bed made and bathroom cleaned daily, but I wonder if the floor was ever hoovered. There was a dead bug on the bathroom floor from day 2 and it was left there until we vacated the room 3 days later. Room was not insulated at all, we could hear everything from next door and the corridor. Breakfast was abundant, but the quality of the food was mediocre, hence breakfast was overpriced, particularly if compared to what you can get in Weston for half the price. Moreover the waiting and kitchen staff were overwhelmed by the number of clients, resulting in long waiting times for ordered food. Hence we wisely decided to have breakfast somewhere else. Reception was often unmanned late in the evening, but Mr Joao, the waiter on duty at night, was always very helpful.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Marisa M, Thank you for taking the time to write a review following your recent stay at the Webbington Hotel and Spa. I was pleased you liked the location of our hotel, which offers stunning views as it is located in the heart of the Somerset countryside. As you mention, our hotel is within good reach of many local attractions including the beaches of Weston, Cheddar Gorge and Bristol city centre. It was wonderful to read that you made the most of our spa and leisure facilities and enjoyed using the swimming pool and sauna regularly. The housekeeping team at our hotel take pride in the cleanliness and presentation of our rooms. I was glad your room and bathroom were cleaned daily, however I was disappointed to read your comments regarding the hoovering and noise. I will be sure to pass your comments onto relevant staff. The chefs at our hotel strive to serve high quality food and are often commended for this. I was pleased you thought that our breakfast buffet was plentiful, however I am sorry if it was not to your taste. I will most certainly pass your feedback onto the chefs and will pass on your compliments to the evening waiter. Thank you again for your feedback, it is greatly appreciated and I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Fabulous venue for a wedding!"

5
01/06/2017

Can't recommend The Webbington enough. We got married there and it was the most perfect day from start to finish. You gave us a day that I will treasure forever and Im so grateful for all your hard work. Just perfect. Thank you.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear MrsK1510, Thank you for such a complimentary review following your wedding at the Webbington Hotel. I was absolutely delighted to read that you had the most perfect day and I would like to say that it was an honour to be a part of your special day. Our Wedding Co-Ordinators and hotel staff are passionate about ensuring that your wedding day is a beautifully memorable occasion for yourself and your guests. It was wonderful to read our staff could help you create a day which you will treasure forever. I will most certainly pass your compliments onto our Wedding Co-Ordinators and staff, who will be thrilled to hear your compliments. Thank you again for your kind words and recommendations, I was thrilled you had such a perfect wedding. On behalf of the Webbington Hotel, I would like to take this opportunity to wish you every happiness in your future together. Kind regards, Maria Walters Guest Relations Representative

"Beautiful location"

3
28/05/2017

The grounds of the hotel are beautiful and the hotel itself is a lovely looking building. The receptionists were friendly and very helpful! We stayed in a family room and it was clean and well presented. The only downside was there was lots on up and down stairs and this was a bit of a nightmare with a 2 year old. We ate in the restaurant, the waiting staff were very nice but the food was so slow to arrive and was ok. We slept fine and as it was a hot night used the fan/heater provided. The shower was good. Breakfast was average at best and think they need extra staff to help as a lot of dirty tables and service was on the slow side.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear kelly815, Thank you for the review following your recent stay at the Webbington Hotel and Spa. We are lucky to be located in such a picturesque area, in the heart of the Somerset countryside. I was delighted that you enjoyed the views and thought the grounds of our hotel were beautiful, as well as the building itself. The staff at our hotel strive to provide a warm welcome, so I was pleased that our receptionists were friendly and helpful. I was also pleased that you were comfortable in your family room, had a good night's sleep and thought it was clean, well-presented and had good shower facilities. Due to the period property, we do not have lifts in our hotel, although assistance from staff and porterage are always available. I was pleased to read that you thought the waiting staff in our restaurant were very friendly and that the food was enjoyable, although I would like to apologise if the service was slow. I will be sure to pass your comments on regarding the breakfast and service. Thank you again for the review, your feedback is greatly appreciated and I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Hen party"

2
23/05/2017

Came here for my daughters hen party and was very disappointed.the spa is rubbish with only a pool and steam room the staff are useless and the manager is rude and miserable.considering my daughter has spent thousands here to get married im very disappointed and didn't get made to feel very welcome at all.do not bother having a spa day here.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Caroline B, Thank you for the review following your daughter's hen party at our hotel. Your feedback is valued and will be passed onto the management team. I was disappointed to read your comments regarding our spa facilities. Our hotel offers a swimming pool which overlooks the Somerset countryside, a sauna and a steam room. We also have a spa treatment room, where our spa therapist offers a wide range of beauty treatments and massages. Our hotel staff and management are often commended for their friendly and helpful customer service. So, I was surprised to read that you did not feel welcome and I would like to sincerely apologise for this. Thank you again for your feedback, I will be sure to pass all of your comments on. Kind regards, Maria Walters Guest Relations Representative

"lovely location, poor service disorganised bad management"

3
15/05/2017

location beautiful, service poor, disorganised, waitresses appearance "fancy dress"! appalling, bar service waiting time 25 minutes plus,. Breakfast- disorganised chaos, tables not laid, empty food containers, overall down to bad management.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear florahannah, Thank you for the review following your stay at the Webbington Hotel and Spa. Your feedback is appreciated and will be passed onto our management team. We are lucky to be situated in the heart of the Somerset countryside and I was pleased that you thought the location of our hotel was beautiful. I was surprised to read your comments regarding the service. Our staff are often praised for their welcoming and efficient customer service, so I would like to apologise if you did not feel this was the case during your stay and am sorry if you felt breakfast was disorganised. Your feedback is valued and I can assure you it will be discussed with the management team. Kind regards, Maria Walters Guest Relations Representative

"Food is a disaster. "

2
14/05/2017

My wife and I attended a black tie ball here last night. On arriving at the hotel checking in went well and the room was fine, the only negative was the bed is small being a standard double. We went down to the bar for a quick drink and experienced the slowest, most surely customer service ever. I asked for a bottled beer and a j2o and had to ask for glasses. Seriously I'm 52 years old and in a hotel, I really don't want to swig my drink from the bottle. The ballroom was nice and the tables looked lovely. Then it all started to go wrong. My wife and I both had a first course with a side salad. The salad was verging on rotten and at best brown. I sent them back and the replacement was as bad. I asked to speak to the manager and he agreed it was bad. He brought two bottles of wine for the table. The plates were brought out for the main and three of the ten were filthy. The veg were Bloody awful with the carrots being a particular low point. Not washed properly and gritty. Dessert was fine but when the cheese we'd brought out there was only one biscuit each. Breakfast was excellent though. The entertainment was great and despite the kitchens efforts we had a good night. All in all the hotel is fairly decent but the food was a disaster.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear MartockLennie, Thank you for the review following your recent stay and attendance to an event at the Webbington Hotel and Spa. Your feedback is appreciated and will be passed onto the management team. Our staff at the hotel strive to provide a warm welcome, so I was glad your check in went well and that you were pleased with your guestroom. As a popular venue for events, it is always great to receive guest feedback. I was pleased that you thought the ballroom looked nice and that the tables were presented well. I was also glad that you thought the entertainment was great and that you had a good night. The event consisted of a large group, of approximately 500 guests. Our hotel staff and events team strive to provide efficient and friendly customer service to ensure that you enjoy your time. However, I am sorry if you felt that the service was slow and will be sure to pass this on. I was disappointed to read your comments regarding your dining experience, as our chefs are often commended for their excellent food. I would like to sincerely apologise if the quality of your evening meal was not up to its usual standard and can assure you that your feedback has been passed on. Our management team are always at hand, so I was pleased that the manager provided you with two bottles of wine as a token of apologies. I was pleased that you thought the food at breakfast was excellent and it was wonderful to read that despite your disappointment with the evening meal, you thought our hotel was all in all good and that you enjoyed your night. Thank you again for the review, your feedback is valued and will be passed on. Kind regards, Maria Walters Guest Relations Representative

"Good, clean and comfortable"

4
12/05/2017

The Webbington Hotel offers good facilities in an excellent location, which is easy to find. It has cheerful and helpful staff, who are very friendly. The quality of the food was high and my room was clean and comfortable.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Caroline T, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted that you thought our hotel was set in a wonderful location. We are lucky to be situated in the heart of the Somerset countryside, yet with excellent access to the M5 motorway. Our hotel offers an array of spa and leisure facilities such as a swimming pool, gym and treatment rooms. So, I was pleased you thought the facilities at our hotel were excellent and that your room was clean and comfortable. The chefs at our hotel are passionate about serving high quality, freshly prepared food, so it was wonderful to read that you enjoyed your dining experience. I was also pleased that you thought the staff at our hotel were friendly and helpful. I will be sure to pass your kind words on. Thank you again for such a complimentary review. I do hope we have the pleasure of welcoming you back to the Webbington Hotel and Spa in the future. Kind regards, Maria Walters Guest Relations Representative

"DISABLED VISITOR NO ACCESS FOR WHEELCHAIR ONCE INSIDE HOTEL"

2
30/04/2017

I attended a wedding celebration .As a wheelchair user this hotel is not suitable at all, there are large amount of steps up to the front check in, we was told there was disabled access at rear of hotel, but there was no parking by access.having disabled access at rear of hotel is pointless when every part of the inside of the hotel has steps, steps up to the bar , very high steps up to court yard , steps at the door of court yard, steps in to restrant, stairs to the check in desk. As you can see from this review stairs everywhere. No lifts , I was not able to take part in any wedding photos out in court yard due to not being able to access it. And then if I could get in to the court yard I would not have been able to move out there because it was full of clippings . The rooms have no wheelchair access There was no disabled toilet. The wheelchair would not fit through the toilet door, there was no ramps provided.i understand the hotel is very old and has stunning views but no effort what so ever has been taken to accommodate a wheelchair user, improvements have been made to the hotel so why when these improvements took place was the wheelchair guest not accomandated for. The only positive thing was the bride & groom & bridesmaids were stunning. And compliments to the chief the food was outstanding. As for a disabled guest AVOID this hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear helenharris1962, Thank you for taking the time to write a review follow your stay and wedding attendance at the Webbington Hotel and Spa. Your feedback is appreciated and will been passed on to the management team. Our hotel does have an entrance which is suitable for disabled access. However, due to the original Edwardian period property, unfortunately our hotel does not offer a lift. I would like to apologise for the inconveniences this may have caused you. There are a few steps into the bar and restaurant areas, however ramps and assistance into these parts of the hotel are offered by our staff. We do have a room with disabled access in our hotel, which has an en-suite wet room. I would like to apologise if this was not allocated to you during your stay. I do hope you enjoyed your time at the wedding and was pleased that you thought the food in our restaurant was outstanding, I will pass your compliments onto the chefs. Thank you again for the feedback, it will be discussed with the hotel team to identify and address and any areas that may require our attention. Kind regards, Maria Walters Guest Relations Representative

"Revisit to our honeymoon hotel"

5
20/04/2017

We returned to the Webbington Hotel where we spent our mini honeymooon 8 years previous.To our suprise we were given the bridal suite which was a huge beautiful room with amazing views over the wonderful country side. We had a lovely 3 course meal and a great breakfast.The staff were all so friendly. A big thank you to you all.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear sandrajanehopgood, Thank your kind review following your revisit to the Webbington Hotel and Spa. I was delighted that you enjoyed a revisit to your honeymoon hotel and had a lovely stay. It was wonderful to read that you were pleasantly surprised with the bridal suite and I was thrilled you could admired the stunning countryside views from your room. I was also pleased you enjoyed your 3 course meal in our restaurant and had a great breakfast, I will be sure to pass your compliments to the chef. Our staff strive to provide welcoming and helpful customer service, so it was wonderful to read that you thought our staff were all very friendly. Thank you again for such a complimentary review, I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Overnight stay"

3
19/04/2017

Stayed here to break up a long journey as it seemed more value for money than other motorway stops Was initially worried after reading reviews but i felt we got value for money. Stayed in a room in the courtyard so had to go outside to enter the otger building but it was a very short distance between buildings Room clean, bath as requested, tea & coffee provided. Ate in the bar, meal wasn't great but we felt for what we paid it was acceptable Drinks expensive!! Breakfast included and this was a buffet, no issues with this Ordered poached eggs which were lovely. Overall we felt we got value for money here and a comfortable overnight stay

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear mrsfleming, Thank you for taking the time to write a review following your stay at Webbington Hotel and Spa. I was delighted that you had a comfortable stay and thought it was good value for money. I was pleased you were comfortable in your room and found it clean, with good bathroom facilities and complimentary tea and coffee. I was also glad that you felt your bar meal was good value for money and that you enjoyed your breakfast buffet and lovely poached egg! Although, I was surprised to read that you thought the drinks were expensive, I will pass this on. Thank you again for the review, your feedback is truly valued and I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Lovely hotel but could be improved"

4
18/04/2017

We were lucky to be given room 110. Quiet, comfortable, fluffy towels and good powerful shower. The location is peaceful surrounded by countryside. The staff particularly the reception and the girl on breakfast duty were very pleasant and welcoming. The only downside was that there was no local or free range produce, not even eggs.This limited my choice at breakfast so I opted for cheese. Would have liked a smaller portion with a couple of crackers perhaps.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear mbreary, Thank you for taking the time to write a review following your stay at The Webbington Hotel and Spa. I was delighted to read that you enjoyed the peaceful countryside location and do hope you had a relaxing stay. Our staff take pride in their friendly customer service, so it was wonderful to read that you received a pleasant, warm welcome from our receptionist. I was surprised to read your comments regarding breakfast, as we take pride in using local produce and our chefs are passionate about serving high quality food. Our chefs at the hotel are always happy to prepare dishes to your liking and will oblige to our guest requirements. Thank you again for your review, your feedback is greatly appreciated and I hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Delightful comfortable restful stunning views."

5
17/04/2017

Second visit in last six months. Two night visit was refreshing and restful! Friendly helpful staff. Clean comfortable room. Delicious breakfasts. Lovely pool & gym. Lovely setting with great views. Well positioned for days out to many nearby places of interest including Cheddar Gorge,. Lacock Abbey & Village, Devises, Weston Super mare & Wells.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Laura C, Thank you for such a complimentary review. I was delighted you enjoyed your return visit to The Webbington Hotel and Spa. It was wonderful to read that your stay was refreshing and restful and I am pleased you enjoyed using our swimming pool and gym. Our staff at the hotel strive to provide a warm welcome and efficient customer service, so I was glad you found our staff friendly and helpful, I will be sure to pass your kind words on. It was also great to hear that you thought your room was clean and comfortable. The chefs are passionate about serving fresh and high quality food, so they will be thrilled to hear that you thought the breakfast was delicious. We are lucky to be located in the heart of the Somerset countryside, offering naturally outstanding views. Our hotel is within reach of many tourist attractions as you have mentioned. The Webbington is the perfect destination to unwind, make full-use of our spa and leisure facilities and explore the surrounding areas. Thank you again for your kind review. I do hope we have the pleasure of welcoming you back again soon. Kind regards, Maria Walters Guest Relations Representative

"Wrk trip "

2
15/04/2017

Typical best western,my room average size with bath shower combo. On my stay there was a wedding party , so hotel not serving food to hotel guests until after they had finished serving the party. No food till 8pm not good had to go out for tea .

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear paulnorie, Thank you for the review following your stay at Webbington Hotel and Spa, your feedback is appreciated. The rooms in our hotel do vary in size, however when booking you can choose between our standard sized rooms or executive rooms, which are bigger. If our guests are unhappy with their rooms we will always offer an alternative guestroom where possible to ensure you are comfortable during your stay. I was disappointed to read your comments regarding the late restaurant opening time and am sorry for the inconvenience this may have caused. However, our bar menu was open from 6:30pm as an alternative dining option. Thank you again for the review, your comments have been passed on. Kind regards, Maria Walters Guest Relations Representative

"A nice break in a lovely county"

4
12/04/2017

There were lots of positive things:- Staff were friendly, helpful All meals were good quality and served promptly The room was big and the bed huge & shower great & we had a roof terrace Good location for visits Only one slight negative thing is that the hotel (with lots of character not just souless concrete) being old will soon need a fair bit of basic refurbishment

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear mags t, Thank you for the feedback following your stay at The Webbington Hotel and Spa. I was pleased to read that you had a positive experience at our hotel. Our staff take pride in their friendly and helpful customer service, so it was wonderful to read this was the case during your stay. I was also glad that the service in the restaurant was prompt and that you enjoyed our high-quality food, I will pass your compliments on. I was delighted that you were comfortable in your guest room and found that it was spacious, with a large bed and a great shower. Our hotel is an attractive Edwardian manor house, of which many of our guests feel has lots of charm and character due it its timeless architecture and outstanding countryside views. In keeping with the period property, our hotel regularly undergoes maintenance and has recently been refurbished in many areas, which have been well received by our guests. Thank you again for your feedback. I do hope we have the pleasure of welcoming you back to The Webbington Hotel and Spa in the future. Kind regards, Maria Walters Guest Relations Representative

"the worst Best Western we have stayed in"

1
12/04/2017

We chose this hotel because of the swimming pool as we had a long journey and recovering from a knee replacement I needed to do some form of exercise , but on arrival we were told we couldn't use the pool as there was an outside function so no staff were available for the spa, pool or gym!! Obviously paying guests are not a priority but we couldn't understand why the facilities were not available as the function had nothing to do with them and no lifeguard was used anyway. This outside booking must have been made well in advance of ours so why were we not informed of this? The signage in the hotel was bad, windows were filthy and the outside furniture was stained with beer, coffee and had moss growing on them, the sitting area needed a good clean as empty bottles, cardboard, used serviettes were strewn around, ashtrays were full and glasses were left on the tables, which staff ignored!! Service at the bar was awful and the food average to say the least, definitely NOT award winning. The room was not the standard we expect with the carpet being stained, holes in the ceiling, peeling paint and certainly NOT wheelchair friendly; the walk in shower smelt and was not easy to use. When I relayed out observations to reception I was asked if I wanted a manager to contact me which I said yes to, but to date have had NO ONE has. We would NOT recommend this hotel

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Sandie H, Thank you for taking the time to give us feedback on your stay at The Webbington Hotel. I was disappointed to read about your experience and would like to apologise for the dissatisfaction of your stay. I would like to assure you that your feedback is important to us and I am in contact with the management team to investigate the matter further. After speaking with the duty manager, I have been made aware that there was a large event taking place which required the leisure facilities to be closed. I understand why you were disappointed about this and I am sorry that it was not brought to your attention prior to your stay. The maintenance and housekeeping team take pride in the high standards of our hotel appearance and cleanliness. So, I was disappointed to read your comments with regards to the upkeep of our hotel and your guestroom. I can assure you this will be passed on. Our staff at the hotel are often commended for their friendly, efficient and high standards of customer service. So, I was surprised to read your comments about the bar service and food. I would like to apologise if you did not receive the high level of customer service that our team pride themselves on. I would like to offer you my email address - [email protected], so that we can we can discuss your stay in more detail to help investigate the issues raised. Please do not hesitate to contact me. Kind regards, Maria Walters Guest Relations Representative

"Finally We Visit"

3
12/04/2017

For many years driving East on the M5 we have passed Brent Knoll and then wondered what the big building on the right high up the hill was. It is the subject hotel and has wonderful views out to the Bristol Channel. The hotel has a wide range of facilities the beds and rooms are bijoux, breakfast was fine. I expected the road noise to be horrendous and it is outside, but with the windows closed you cannot hear it. GPS clearly had challenges finding it on postcode details

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Simon S, Thank you for the review following your recent stay at The Webbington Hotel. It was a pleasure to welcome you to our hotel after years of passing and wondering what our hotel offered and I was delighted you enjoyed your stay with us. We are lucky to be located in the heart of the Somerset countryside with naturally outstanding views, so I was delighted that you enjoyed the setting. Our hotel offers a range of spa and leisure facilities including a swimming pool, gym and spa treatment rooms and I do hope you enjoyed using these. I was pleased that you found your bed comfortable and thought the room was bijou! Our rooms are designed with your comfort in mind and are equipped with modern facilities, so it was wonderful to receive your feedback. I was also pleased you enjoyed your breakfast, I will pass your compliments on. Thank you again for the review. I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Fantastic setting for a wedding!"

5
12/04/2017

We stayed at this hotel for a wedding a couple of weeks ago and had a fantastic weekend. The staff were excellent throughout; from reception, bar and waiting staff to those who dealt with the event and party itself. We ate at the bar on the Friday night, everyone enjoyed their meal and the prices were reasonable. Breakfast was excellent with a great choice of hot and cold options. A lot of people commented on the fact that the cooked items were very good quality. I was happy with my room which was located in the annex; I was in couple of bedrooms in the main building and they were all of an equal standard. The room was well equipped and spacious with a comfortable bed and pillows. The bathroom was well fitted and the shower was powerful. The garden suite proved a lovely venue for the wedding and the staff should be credited for the part they played in the day. It was like having our own wing of the hotel and the gardens provided a picturesque back drop for the photographs. The hotel has a leisure suite which I made use of on both mornings of our stay. There is a good size swimming pool and a well equipped gym. There is also a sauna and steam room although I didn't use those. It was my first visit to this beautiful part of the country and really enjoyed the weekend at this hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Nick_J55, Thank you for such a complimentary review following your weekend stay and wedding celebrations at The Webbington Hotel and Spa, it was wonderful to read that you had a fantastic time. Our hotel staff are all passionate about providing friendly and efficient customer service. Alongside our dedicated Wedding and Events Co-Ordinators, who also strive to ensure the day runs perfectly and the wedding guests thoroughly enjoy themselves. I was delighted that you enjoyed the food at our hotel and thought the meals were reasonably priced. The food at our hotel is made with fresh, local produce and our chefs are passionate about serving high standard of meals, so they will be thrilled to hear your kind words. The comfort of our guests is very important, so it was wonderful to read that you were happy with your room. I was pleased that you found it spacious, well equipped with facilities, that the bed and pillows were comfortable and the bathroom had a powerful shower. It was wonderful that yourself and the other wedding guests could capture memories of the special day at The Webbington Hotel. It is always such an honour to be part of the celebrations. We are lucky to be located in such a picturesque area with beautiful gardens and I was delighted that you enjoyed the setting. I was also glad that you made full use of our extensive leisure facilities and enjoyed using them during your stay. Thank you again for such a complimentary review, I will be sure to pass your kind words on! I do hope we have the pleasure of welcoming you back in the future. Kind regards, Maria Walters Guest Relations Representative

"Nice but a few issues"

3
03/04/2017

Stayed here on a 3 night Tesco club card visit so expected a basic room. All ok, room a bit small but that was ok, window wouldn't open or shut so reported and was sorted. Hotel could do with a bit of a face lift, little things, curtains hanging down, rough paint work etc. the only thing I have a problem with is on both the Friday and Saturday there was a wedding, great for the hotel and the families but please staff tell your customers when they check in so we can make a decision about staying for a meal or not. Whilst you have function rooms the guests don't always use them all of the time and unfortunately they feel they have the run of the hotel, what about the others guests? Nice break though.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Pennie M, Thank you for taking the time to write a review following your stay at the Webbington Hotel. Your feedback is appreciated and I was pleased that you had a nice break. It was wonderful to read that you liked your room and do hope you had a comfortable stay. I was also pleased that our staff resolved the problem with your window once it was brought to their attention. I would like to assure you I will be sure to pass your comments onto the maintenance team regarding the curtains and paintwork. Our hotel is a popular venue for events and weddings, although on these occasions they are provided with private dining rooms which should not interfere with our non-event guests. I was disappointed to read your comments regarding your dining experience and am sorry for this, I will be sure to pass this on. Thank you again for your feedback. I do hope we have the pleasure of welcoming you back to our hotel in the future. Kind regards, Maria Walters Guest Relations Representative

"2 night break"

5
27/11/2016

We stayed at the hotel for 2 nights it was clean and comfortable the staff were very helpful, we used the pool both nights and had a very relaxing time.the breakfast was very good plenty of everything we would definitely stay here again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Chris R, Thank you for taking the time to write a review following your stay at the Webbington Hotel. I am pleased to hear that you found the facilities a high standard. We take pride in making our guests visits as comfortable and enjoyable as possible and hope that future guests enjoy their stay as much as you did. Thank you again for your positive feedback. We look forward to welcoming you back to The Webbington Hotel again in the future. Kind Regards, Maria Walters Guest Relations Representative

"Great wedding venue "

5
27/11/2016

Had the perfect wedding.. this is a great venue for an outdoor wedding. We had the perfect day package which meant everything was included in one price. The accommodation is lovely and staff are friendly and welcoming ??

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Keener69, Thank you for your kind words following your wedding day at the Webbington Hotel. It was an honour to be chosen as the venue on your special day and to be part of the celebrations between yourself and your loved ones. I am delighted to hear that everything was of a high standard and that the staff were friendly and helpful throughout the day. I am very pleased your wedding day was memorable and that we could be a part of the special occasion. I do hope we have the pleasure of welcoming you back to the Webbington Hotel again in the future. Kind Regards, Maria Walters Guest Relations Representative

"Weekend break"

4
27/11/2016

A good hotel, very old so has some nice quirky points. Room was clean and bathroom had all facilities. Bar could do with a spruce up to make it seem more homely, at the moment it s too open and cold, not welcoming. The food was great, service was great, overall very good

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Lancergr, Thank you for taking the time to write a review following your stay at The Webbington Hotel and Spa. It is always gratifying to hear that our customers enjoyed their stay at the hotel. I am pleased that you liked the hotel's character and that you were satisfied with the high standards of your room and the facilities provided. Thank you again for choosing the Webbington Hotel and Spa. We look forward to welcoming you again soon. Kind regards, Maria Walters Guest Relations Representative

"2 nite stay"

3
22/11/2016

Location of hotel superior choice of breakfast was excellent staff was very helpful at breakfast Downside booked a room which we told bridal suite as the room i wanted was taken at time of booking was not impressed standers for that type of room should have been superior dead flys and bit's of paint flakes on the carpet dust on bedside cabinets very cold as no heating windows open when arrived in the room so i complained to reception it was twice had to do this to get heating problem sorted then no cups in room when staff cleaned it for size of room the shower space was rubbish couldnt bend down in it should have been bigger for wat u pay to stay there in that room should have been so much better

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear recall55 Thank you for your review. I must however take this opportunity to apologise for not exceeding your expectations during your stay with us. Service is a key part of the experience at the hotel and we are normally praised highly for the level we provide, it was disappointing to read that it was below our own standards and I will make sure to share your feedback with the management team to ensure we continue to offer the standards and service that we pride ourselves on. Thank you for coming back to the Webbington Hotel, we do look forward to welcoming you again and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website as we would personally like to assist with any future bookings and assure you of an enjoyable and comfortable stay. Kindest regards Guest Relations Manager

"A quirky building"

4
16/11/2016

I spent 3 nights at this hotel recently. The breakfast buffet was reasonable for a hotel of this size & the table d`hote dinners were excellent - good range of choices for each course, food cooked to perfection & very tasty. The staff were, without exception, very friendly & courteous. The building itself is very strange as, depending on the location of your room, it is likely that you will have to leave the building, walk across a courtyard outside, then back into another wing. This is not ideal if it is wet & windy outside. In addition, there are lots of steps up to reception, then many more need to be negotiated if your room is on the second floor. There is no lift, so trying to carry a suitcase to & from the room is not acceptable. I asked for someone to help me with my suitcase at a certain time on the morning of departure, but no member of staff arrived to carry out this task. Fortunately, a charming young man, part of the cleaning staff, saw me struggling down the second storey stairs & asked if he could help. He was an absolute credit to the hotel & very kindly carried my suitcase all the way to the main drive.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Thank you for your review. We were very glad to read that overall you enjoyed your stay. I must however take this opportunity to apologise for not exceeding your expectations. Service is a key part of the experience at the hotel and we are normally praised highly for the level we provide, it was disappointing to read that it was below our own standards and I will make sure to share your feedback with the management team to ensure we continue to offer the standards and service that we pride ourselves on. Thank you for choosing the Webbington Hotel, we do look forward to welcoming you again and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website as we would personally like to assist with any future bookings and assure you of an enjoyable and comfortable stay. Kindest regards Guest Relations Manager

"Tired but clean"

4
15/11/2016

Have just returned from a 3 night break at this hotel. We went bed breakfast and evening meal. The hotel is set in a superb location, on a clear day you can see as far as the quantocks, and north Devon. The staff are very friendly and helpful. We found the hotel very clean and the bed very comfortable. The hotel is an old manor and I felt the interior was rather drab and tired. There was absolutely nowhere comfortable where we could sit in the evening and have a drink. The bedroom was very small, had a dirty carpet and lacked double glazing. At one stage the curtains were blowing in the wind. We had no control over the bedroom temperature and at times it got a bit cold. I didn't use the spa facilities as on examination didn't like the idea of having to walk through gym to get to sauna. We stayed in room 204 overlooking a bank. Still worth a visit.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear MikeySolihull Thank you for taking the time to post a review following your recent stay at the Webbington Hotel which is as you say set in a fantastic location to enjoy the wonderful vies of the Quantocks. I was delighted to read that your room was comfortable and that our friendly team helped to enhance your stay. I was however disappointed to read of your dissatisfaction with other areas of your stay and would apologies for not meeting or exceeding your expectations. Your feedback is very important to us as it helps us to identify areas that our guests feel could be improved in order to guarantee a relaxing and comfortable stay. Thank you for choosing the Webbington Hotel and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager Kind Regards Sabrina Cox Guest Relations Manager.

"Beautiful setting and property."

5
07/11/2016

We really enjoyed our stay from start to finish. The hotel is a lovely Edwardian property overlooking the Mendip hills, which we could see from our room. The room was spacious, comfortable and clean. The staff were very helpful, friendly and professional from start to finish. The dinner menu was varied and good quality and the waiter was very professional. The only thing that spoiled the evening was a couple with a small child that they had playing a noisy musical game that you could hear over the classical music being played. Other than that it was a great evening that was enhanced by listening to an orchestra that were staying there! The lady that gave our massages and did my nails was great too.My partner said that it was the best massage that he's ever had! The pool is a nice, clean area with fantastic views too. Just a shame that children are allowed in there - hard to relax with them screaming! Maybe there could be an hour or two over a weekend that is child-free. However, Webbington is a great hotel with great staff, food, rooms and setting. Would definitely recommend it and would return again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear AngieB739 Thank you for your review of our hotel. I was extremely pleased to read that you enjoyed our hotel and facilities as we would like for all of our guests to enjoy the experience as you did. Your feedback is very much appreciated and will be shared with the management team so that the issues raised regarding the restaurant and pool can be addressed. By telling us how you enjoyed your stay and what we could do to improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of any assistance in the future please do not hesitate to contact us directly or via the website so that we may personally assist you . Thank you again for taking the time to write a review and for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager

"Is this a spa?"

4
06/11/2016

This review is so odd I want to rave about certain points of the hotel but am frustrated on others. Let me explain with Pro's and Cons Cons: a spa with no Jacuzzi and the oddest layout I have ever seen. When you enter the spa/fitness area the reasonable sized pool is to your left. nothing else there so we asked where the sauna and steam room was. This is were it gets odd you have to walk through the testosterone filled fitness class, easy for me not so much for the women who have to push their way through in their soaking wet swimming costumes. A bit intimidating for some women. in and out of steam room straight into weight lifting grunts. Due to this we used the place once. Our reason to visit was that it was a spa this however spoilt what could have been a great couple of days. The rooms were mostly across the courtyard which was fine in the dry not in the rain. We did find a way around that saved this but if this is the case signpost it do not push people through the courtyard. The rooms were fine no press etc. but clean. Double room when we walked in bed looked huge only to discovery two singles pushed together so no centre of bed. check your satnav this is one of those places that the satnav can send you down 3 miles of single track Pros: Probably one of the best hotels for quality and taste of the food we have been too in a while. The self service breakfast was great. I always mark a hotel by the quality of the bacon and sausages served at breakfast this was top notch. staff were very helpful and professional The hotel was very clean and plenty of parking. Overall: If you want a spa break then its up to you if you mind walking through the very well stocked gym or you just want an hotel for a short break. If the latter great hotel prices/food great go for it. unfortunately I went for the previous.

"Lovely weekend away "

5
06/11/2016

My partner and I stayed here for bank holiday weekend in May. We had a fantastic deal via Booking.com and spent 3 nights here. The location is beautiful. We sat on the verander one evening and had a couple of drinks admiring the view. Also- great central location. We went to bath for the day (which was approx 45mins) and Western (approx 25mins). The room was clean, simple and spacious. It also come with a separate bathroom with an actual bath!!! (Which is rare in hotels these days) The hotel grounds were so pretty, it has a very old fashioned/vintage feel to it.. but I thought it was lovely! The food in the bar area was good, your simple chicken and chips, burgers, nachos etc and not bad priced. Drinks at the bar were resonably priced too. We ate in the restaurant once and I wasn't too impressed. It was very fancy, very small portions and quite pricy, which doesn't do it for me. Overall - it was a lovely weekend her away! Would defiantly return!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Shannon T Thank you for posting a review regarding your stay at our Webbington Hotel. Many of our guest rooms offer wonderful views out over the local countryside and it is always a pleasure to read when our guests have had the opportunity to experience the views from our terrace. Your feedback is very much appreciated as it helps us to identify any areas that our guests feel could be improved, the feedback will be shared with the management and staff at the hotel and I know they will be as pleased as I was to read your review. We pride ourselves on our high level of service and endeavour to provide for all our guests requirements. Thank you for choosing the Webbington Hotel, we do hope we have the pleasure in welcoming you back again soon. Should you require accommodation in the area in the future please do not hesitate to contact the hotel directly or via our website so we can assure you of an enjoyable stay. Regards Sabrina Cox Guest Relations Manager

"Weekend break"

2
31/10/2016

Over rated hotel, poor dated reception area, no notice taken for special requests, no Tv remote controls, no heating in rooms, mound in bathrooms, spa poor, steam room dangerous, shall not ever return

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear knobby c Thank you for your review and please accept my sincere apologies for any disappointing aspects of your stay at our hotel. We actively encourage our guests to offer feedback at the time of stay so that we may address any areas that did not meet expectation, I do hope you spoke to a member of our team so that we could assist and make every attempt to address your concerns. We receive many positive comments regarding our period property and the public rooms with original features and can only apologise that you did not fully enjoy your stay. We do hope we have the opportunity to welcome you back again and should you return to the area please do not hesitate to contact the hotel directly so that we may assure you of an enjoyable and comfortable stay. Regards Sabrina Cox Guest Relations Manager

"Nice hotel"

5
31/10/2016

Stopped here with my son on the 27th following a trip to the speedway to watch the sheff tigers v sonerset meeting.the hotel is quite imposing and very atmospheric once inside and you definately get that distinct edwardian feel about the place which is very pleasant.the room was in the courtyard building so a few steps to negociate but the room was clean.bed comfy and shower more than adequate.breakfast is an option here but is very good value for what you pay.probably one of the best breakfasts that i have had with plenty of choice.it is a buffet breakfast so i would go for the fill english every time.very tasty.all in all a very enjoyable 1 nights stay.would i stay again.yes but hopefully for longer next time.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Richard M I am delighted to read your comments and I would like to sincerely thank you for acknowledging so many positive elements experienced through out your visit. We pride ourselves in ensuring that all our guests enjoy a memorable and comfortable stay . Thank you for choosing the Webbington and we look forward to welcoming back to the in the future for a little longer stay perhaps. Regards Sabrina Cox Guest RElations Manager

"Shabby Chic and difficult to find in the dark!"

3
30/10/2016

I was looking forward to staying here and must admit to being disappointed that I wasn't able to stay for longer - just to use the pool and give it a chance. Didn't arrive until 8.00 p.m. so really just wanted to eat and sleep. Room was fine, if a bit musty smelling - like there was a damp problem but the facilities were OK. Due to being late and tired we had the bar menu served in the restaurant - burger & chips was OK but no more than that. Waiting staff very sweet and attentive but not overly so. Breakfast was nice. Some of the public areas did look as though they needed a coat of paint. Just wish I'd had a bit more time here. I will need to return to Weston Super Mare but, due to the nightmare journey in the dark to find it (note - a better sign to the hotel would have proved useful) I'm not sure I would chose to stay here again.

"Relaxing spa weekend"

1
29/10/2016

Awful....£110 on treatements and nails still not dry after 5 hours.curtains mouldy very annoyed after 2 hrs drive checked out refund of £95 given for room.AN expensive waste of time.......went 5 miles down the road and stayed in smiths on the seafront £69 and spotless

"Disappointing"

2
26/10/2016

Having visited the Webbington Hotel numerous times when we were younger and enjoyed it very much my wife and I decided to book in here for a (very rare!) night off from the kids. We have very fond memories of this hotel but sadly when we arrived the entire place was looking very 'tired', I would guess it hadn't had much done to it since we last stayed (about 8 years ago). upon arrival we were greeted by a very friendly receptionist who gave us the keys to our room, unfortunately this was not the room we had booked so we had to go back to reception to inform them. the reception staff could not have been more helpful and found the correct room for us which was much better. we visited the pool and spa area which seems to have stood the test of time much better than other parts of the hotel. We decided to book in to the restaurant in the evening as we didn't want to drive anywhere and also the restaurant is, according to the website, "One of the best restaurant in Weston Super Mare". I don't believe this to be true. The food from start to finish was average at best and awful at worst. Two starters were returned to the kitchen as they were almost inedible, nothing had any flavour whatsoever. The main courses were marginally better but still distinctly average, I have had better food in a Wetherspoons. The waiting staff were brilliant however and changed our meals without hesitation. eventually we spoke to the restaurant manager who agreed to wipe our starters from the bill and offered 2 glasses of wine as a goodwill gesture which we accepted. Needless to say we decided against dessert. On the whole the hotel has some excellent staff who are doing their best despite an ageing hotel and a chef who is frightened to use any form of flavour in his dishes!

"Stop over on the way down to Devon"

4
25/10/2016

We were in a room looking over the front of the hotel - the views were incredible. The room was a decent size with 2 armchairs, huge double bed and snug ensuite. We booked through tripadvisor and got a decent last minute deal. We were only staying for the 1 night on our way down to Devon, so we weren't looking for luxury, just a place to lay our heads for the night. The hotel looks really nice from the outside, and has got decent amenities. The only thing to look out for is the stairs. We had to climb quite a few stairs to get to our room with a lot of bags - I don't think there was a lift. We stayed on a Thursday night and so it was pretty quiet. We didn't use the bar or restaurant so can't comment on the service or food. I would stay here again on our way down to the South West.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Catherine w Thank you very much for you recent review, I'm delighted to read that you had an enjoyable stay here at the Webbington and that we could provide you with everything you needed. It is always good to hear that guests have enjoyed their stay and appreciated the hard work that goes in to ensuring all of our guest have an enjoyable and memorable stay and that they will return and I look forward to welcoming you then. Thsank you for choosing the Webbington Hotel Kind regards Sabrina Cox Guest Relations Manager

"A real gem"

5
22/10/2016

We booked this hotel as it offered parking and 24 hour reception - as we were dropping our dog off at a nearby vet and were unsure of our arrival time. We ended up staying two nights and although concerned for our dog, we had a wonderful time. We could not believe that this hotel could offer such value for the modest price we paid. What we loved : the history - an Edwardian family home turned 1950's hot spot night club, turned family friendly hotel; the amazing walks onto the Mendips and National Trust woodland - right from the doorstep; the luxury pool with fabulous views of Somerset levels; the relaxing sun terrace; the wonderful service (we needed a gluten free / vegetarian meal and although not on the menu, staff were ultra helpful and offered us 3 options). The whole place was spotlessly clean and even though staff were busy as a wedding was about to happen, time was taken to make us welcome and well cared for. I'd certainly love to return as soon as possible. If I could change one thing it would be to have dog-friendly rooms available as I'm sure many dog owners would love the walks from the hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear HelenElliottArt We appreciate you sharing your comments regarding your recent stay at the Webbington Hotel . It is always a pleasure to receive positive feedback such as this. I will share your comments with the team at the hotel as I am sure this feedback will serve as encouragement to all our staff to continue to strive to provide the high levels of service and standards that we pride ourselves on. Thank you again for your kind comments and recommendations I do hope that you canine friend is fully recovered. We look forward to welcoming you at our hotel in the future. Regards Sabrina Cox Guest Relations Manager

"OK"

3
19/10/2016

Good price via the Best Western website, which was actually a couple of quid cheaper than Late Rooms/Booking.com etc etc.... I don't like the trick of charging twenty quid for two for breakfast. We seem to have lost the blanket across the board B&B rate, which after all is what people really want when they are staying away from home isn't it? I feel it's really 'off' doing this. Why make rooms appear artificially cheaper than they are in reality? Nice location, M5 motorway close-by not that intrusive in terms of noise. Good old country house style hotel. Reception experience was overly long and laborious and what proper hotel these days makes you pay on arrival???? It's different if one takes advantage of a 'pay in advance' rate online for example. They already had my credit card details that reserved my booking and also for the 'extras' I might accrue in the bar and restaurant so I'm not sure if they thought I looked like the type of bloke who might do a runner! I'd been driving for five hours and didn't need a long stay at Reception...just saying. The receptionist chap kept saying 'Alrightee guys' too which I found irritating... The room was really good although up and down dale to find located in the out building. Pleased with that element. Not that impressed by the breakfast experience though. Indeed I left half of it and I NEVER normally leave a full English, I can assure you. The items were on a hot plate under metal cloche type things and so were a bit past their best by the time I got there...to be quite honest. I also judge a quality hotel by the quality of their breakfast orange juice and sadly they failed that test. Also my first pot of coffee was good quality. Why was my second one definitely Tesco Value? No need for them to do that regardless of what the room tariff. Trust me I can tell the difference between good and bad coffee... However, the waitress was nice and helpful and I felt sorry for her because she was all on her own - a task that she accomplished very well, I thought, so well done to her. A £10 breakfast should be better in my opinion. Don't mean to sound like I am nit-picking but for eighty quid I expect a few things to be like other hotels that I stay in. Value for money is important to me. If others can do it this place can. They have all the elements that could raise them to the next level. They are very close to achieving this and so I know they can do a bit better. Overall all though I would stay here again as the room was clean and very nice. Also got a very decent night's sleep.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Steve H Thank you for your recent review. I will be sure to share your observations with all concerned. I would like to sincerely apologise for not exceeding your expectations at breakfast and can assure you that your comments will be used to help maintain and improve our standards and services although I feel I must point out that the coffee served would be the same throughout service. We would very much like the opportunity to welcome you backagain for a future stay so that you may experience first-hand our hospitality and also a guest room in the main house which offers spectacular views out across the Somerset Levels. Please do not hesitate to contact the hotel directly should you wish to return and we will be only too pleased to personally assist you with any future reservation and assure you of a comfortable and enjoyable stay. Regards Sabrina Cox Guest Relations Manager

"The jury is still out"

3
19/10/2016

This is a mixed review. Positives.... Lovely views, lovely building, good food, gym facilities (I didn't use so no comment). Tea and coffee making facilities ?? Large car park ? Good buffet breakfast ? Negatives.... Very hilly, lots of steps, no lift (Not that I saw), some rooms up in the roof space, and if you're like me 6' 2", I was constantly banging my head and ducking! Room was cold and slightly dated in my opinion. Plug in electric heater ? Would I stay again? I'm not sure.... I really hurt my back fighting with heavy doors on the stairs, whilst wrestling with a suitcase and laptop bag etc. Very strange layout. The fire doors weigh a tonne and they don't stay open long enough to get yourself and bags through before they clamp you or your belongings in their vice like grip! I was offered help with my bags and I admittedly refused as I wasn't aware of the Crypton Factor style assault course that lay in wait for me. If you get offered help, take it, don't be proud ?? Only took one picture from the room. This was lovely to wake up to and stare at before back to reality of going to work.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear AK47Northampton Thank you very much for taking the time to post a review following your recent stay at the Webbington Hotel your positive comments are most welcome. I was delighted to read that you enjoyed the views and the meals provided. I was however concerned to read of your struggle with your luggage. We always offer help with luggage precisely for that reason. Our lovely old building does not lend itself to the installation of a lift and is set our over several levels which can cause some difficulties. I do hope that we will have the opportunity to welcome you again soon and thank you for choosing The Webbington and for your feedback. Kind Regards Sabrina Cox Guest Relations Manager

"Wedding reseption"

5
18/10/2016

Wedding reseption afternoon and evening then over night stay We would thoroughly recommend the Webbington for a wedding reseption We dropped off table plans etc etc the day before All was in place on the day with out a hitch They could not have been more helpful excellent three course meal and buffet in the evening

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear weston018 Thank you so much for your very kind words in relation to the wedding you attended here at The Webbington Hotel It was an honour to be chosen as the venue for this very special day and all the staff enjoyed being part of this wonderful celebration for all the couple's family and friends. I was delighted to read that you found everything to be of a high standard and all the staff were friendly and helpful throughout. We are all very proud of the facilities we have available at the Webbington and take pride in ensuring that every couple has the Wedding of their dreams – to remember for the rest of their lives. I am delighted you felt this was a memorable wedding day and do hope to have the pleasure of welcoming you all to Webbington again in the future. Kind regards Sabrina Cox Guest Relations Manager

"Lovely Weekend"

4
18/10/2016

The hotel looks inviting from the exterior and the interior looks very relaxing, with plump leather sofas and a beautiful view. Our room was very comfortable and clean. The breakfasts were the best we have ever had in a hotel (including other Best Western). The staff were extremely attentive, and very willing to please. We liked the late check out 11.00am. Lots of parking. If we are ever in the area again we would certainly stay here and we would have no hesitation in recommending the hotel.

"Fab Stay"

5
15/10/2016

As usual really enjoyed our overnight stay at The Webbington. Room has been refurbished to a high standard. Great that we could get the internet so easily and for free in our room. Always enjoy staying here.

"4 day break within the area Axbridge - Weston Super Mare"

5
14/10/2016

Lovely hotel. Lovely room. Majority of the staff lovely too. Felt sorry for the only woman on the bar area trying to serve and take money and a Wedding in full swing - but she coped and was pleasant enough. Lovely chap on the bar following night ... extremely pleasant and helpful. Would stay here again if we are ever in the area and they have rooms available. Room was spotlessly clean. Breakfast was good. Wasn't too overly enthralled with the 'set' menu meal though, but it was edible and cooked ok just not very exciting. Excellent break and stay thoroughly enjoyed

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Gill B Thank you very much for your kind review. We appreciate your complimentary comments and were delighted that you found our team pleasant and helpful and enjoyed the facilities and meals provided during your stay. We strive to ensure all of our guests have a memorable and comfortable stay so it was a pleasure to read your review. Thank you for choosing the Webbington hotel and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"Very good stay"

4
12/10/2016

Friendly staff always polite. Room lovely and views from hotel over Mendip hills spectacular. Great leisure facilities. Great base for the local area. Lovely breakfast buffet. Plenty of parking available. Will visit again. .

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear NickiIainH It is great to receive such a positive review and I thank you for your kind comments. We pride ourselves on our high standards and customer service and it is gratifying for this to be acknowledged . I will pass your comments on to the Heads of Departments who I know will share them with the staff. Thank you for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations

"Weekend in somerset"

3
10/10/2016

Enjoyed a weekend stay in the webbingon hotel, good hotel clean and well appointed, however beds really uncomfortable very hard, we didn't have a good nights sleep. Also there was a wedding evening do and we could hear the disco very clearly till past midnight. Breakfasts very good but staff did seem to be a bit confused when I asked for pouched eggs! Bar lady very cheerful and very helpful when asked about the local area.the hotel is out of the way and on a narrow lane, but don't get a taxi if you go out for the evening as it costs £24 each way for a 7mile drive!!! Lovely country side and lots to do

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
De andrichar Thank you for your review. I was very pleased to read that you enjoyed our hotel and facilities and may I take this opportunity to offer my sincere apologies for any lack of sleep I have shared your comments with the management team at the hotel a both send their apologies and will ensure any areas of concern are addressed as quickly as possible. We do hope you will consider a future stay and should you wish to return please do not hesitate to contact the hotel directly or via our website so that we may personally assure you of a comfortable and enjoyable stay. Thank you for choosing the Webbington Hotel. Kind regards Sabrina Cox Guest Relations Manager

"Tired & Slow Service"

3
10/10/2016

We used to frequent the Webbington in the 90's, and it hasn't changed much since then. It could do with an update, and a general revamp in the guest rooms. My father had to wait quite some time to be served in the bar, the friendly chap on reception took the order in the end (this was at about 12 afternoon time). Also I had booked for breakfast, but on arrival was told that breakfast was not included in my booking. Upon showing the reception staff my Hotels.com receipt, they conceded that yes it was in actual fact included. Breakfast was nice, but again I had to approach staff to take my order.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear BeccaDia Thank you for taking the time to post a review following your stay here at the Webbington Hotel. I would like to apologise that we did not exceed your expectations meaning that you were disappointed. Your feedback is very much appreciated as it helps us to identify areas that our guests feel could be improved and is used to ensure we continue to maintain and improve our standards and service. Thank you for choosing the Webbington Hotel and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via the web site so that we can assist you with your reservation and assure you of an enjoyable and comfortable stay. Regards Sabrina Cox Guest Relations Manager

"Amazing visit, just a few things that need tidying up"

4
06/10/2016

The hotel was lovely, in a lovely area Nice warm welcome by the staff The meals were amazing, and special compliments to Rowan on the waiting team but a number of other staff just needed to be a little better organized, more communicative especially at Breakfast. The Bar wasn't manned at lunch time The room was nice, there were some flies in the bay window on arrival, noisy bathroom fan. Wifi was good with good bandwidth and connectivity Spa facilities were good, shame about the walk from the pool to the sauna / steam room and no space in the changing rooms The place needed a Jacuzzi or hot tub.

"A bit of old fashioned luxury"

5
06/10/2016

A lovely stay, very convenient for the Yeo Valley gardens, and Chew Valley. Our room was lovely and old fashioned in the older main building with a beautiful view over the Somerset levels. Watched the sun set from the outside terrace and made good use of the swimming pool.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Francis C Thank you for your recent review. I was delighted to read that you had an enjoyable stay with us and were able to enjoy all aspects of our hotel. The views from the hotel are indeed amazing and our location although very rural has easy access to both Bristol and Bath and many other tourist locations. We welcome all reviews and guest comments so that we can maintain and improve our standards and services, along with anticipating the changing needs of all our guests. We look forward to welcoming you back again soon. Thank you for choosing the Webbington Hotel and Spa. Regards Sabrina Cox Guest Relations Manager.

"Late leisure break. "

4
02/10/2016

Booked the day before travelling and was given a very good price. We asked for a room which is quiet as our last hotel had three weddings and was extremely noisy. We were told there was a ball on the Saturday night but was given a room in the main house right at the top. No noise except from the m5 so was peaceful. The room was reached by three flights of stairs a bit of a trek but then I didn't tell them I am partially disabled. The room was tired but clean and in need of a good update. Staff all very good and the food good if boring! The pool was lovely but the men's changing room had two showers and no room to swing a cat with only one meter of bench!! I would come again as the view is spectacular and especially from our room.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Spurgindavid Thank you very much for your review of our Webbington Hotel, I was delighted to read that you enjoyed our hotel and the facilities offered in the Spa and that you would visit us again. Your feedback is very important to us and will be shared with the management team. We do hope we will have the opportunity to welcome you again soon and should you require accommodation please contact the hotel directly or via the web site Thank you for choosing the Webbington Hotel. Kindest regards Sabrina Cox Guest Relations Manager

"Tired in need of update"

2
01/10/2016

so booked to relax away for one night after recently being ill. On booking requested a lower ground room due to being partially disabled and suffering fatigue. The room was up 3 flights with no lift, small and dated with a view of a grass bank. The rooms are dark wood not that clean and dated, not soundproofed and there was no regard for other residents, after being woken several times by noisey guests. Room service was good although food was of poor quality!! so im writing this review at 230am after being woken again. I wouldnt stay here again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dealisa dr Thank you for posting your review. Firstly I would like to apologise for not exceeding all of your expectations during your recent return visit to our hotel and I would like to assure you that your comments and feedback are very much appreciated and will be used to ensure we address all areas of concern as a matter of utmost importance. I will be sure to share your review with the management team to ensure we continue to maintain and improve our standards and services for all our guests to enjoy. We do hope we have the opportunity to welcome you back again soon so that we may exceed your expectations. Should you require accommodation in the future please do not hesitate to contact the hotel directly or via our website so that we may personally assist you. Kindest Regards Sabrina Cox Guest Relations Manager

"wedding"

5
01/10/2016

My son got married here 23 september, it was a glorious day which meant the wedding could go ahead outside, it was a brilliant day, the staff were great, the food for the wedding was gorgeous, it is the best place to host a wedding, the rooms were nice and beds very comfortable. It is an amazing place

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Karen D Thank you so much for your very kind words in relation to the wedding of your son here at the Webbington Hotel. It was an honour to be chosen as the venue for this very special day and all the staff enjoyed being part of this wonderful celebration for all the couple's family and friends. I was delighted to read that you found everything to be of a high standard and all the staff were friendly and helpful throughout. We are all very proud of the facilities we have available at the Webbington, and take pride in ensuring that every couple has the Wedding of their dreams – to remember for the rest of their lives. I am delighted you felt this was a memorable wedding day and do hope to have the pleasure of welcoming you all to the Webbington again in the future. Kind regards Sabrina Cox Guest Relations Manager

"Clean, welcoming hotel with a great sun terrace"

4
28/09/2016

Stayed here with my husband and 2 children (6yrs and 3yrs). Had to have 2 rooms but they were next to each other so fine. Comfortable beds, tea/coffee facilities in the room with biscuits. Bathroom clean but a little tired looking, fine though. Sun terrace was beautiful, had our evening meal out there, reasonably priced and good quality. Breakfast was plentiful, lots to choose from cooked, fruit, cereals, toasts and danishes. Swimming pool was nice, changing rooms were clean. Good place to stay to break up our drive from the Midlands to Devon.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Treenie_Jane Thank you for your recent review. I was delighted to read that you enjoyed your stay with us and found your guest rooms comfortable. The hotel is a period property with many original features and rooms, traditionally decorated to create comfortable and enjoyable surroundings for our guests to enjoy, with the added bonus of a modern leisure club and spa facilities. Thank you for choosing the Webbington Hotel & Spa , we look forward to welcoming you back again soon on your next visit to Devon. Regards Sabrina Cox Guest Relations Manager

"Could be better "

3
28/09/2016

I stayed here with my mum for one night. We used to live locally so took a trip down memory lane. We'd booked a twin room but we were surprised that this simply meant 2 single beds completely pushed together - not a big deal for us as we're family but it would be worse if we were colleagues or didn't know each other well - generally if you book a twin room it is because you don't want to sleep with the other person! The bar wasn't staffed so each time we needed serving I had to go down to reception for her to call on someone. This made me feel like I was being a nuisance and I feel a bell or buzzer on the bar itself would have been a much better idea. The terrace was understandably deserted as the weather wasn't great, but there was a plate and cutlery that was there on a table for the full duration of our stay - God knows how long it has been there. It looked dirty with dead flies in it, needless to say not very nice. The food in the restaurant was nice in the evening, but not cheap at £27 (I think?) for 3 courses. It was nice but not amazing. The spa has improved significantly since we used to go there 15 years ago. It looks nice and there's a pool, sauna and steam room. The gym is well equipped too. It's a shame one has to walk through the gym to get from the pool into the sauna/steam room though, again not a big deal but could be better. The beautician there, Sue Gale offered some excellent treatments at very reasonable prices. I had a facial, massage and manicure package and left feeling great and utterly pampered - the massage was the best I've had in years so highly recommend paying her a visit. We do like the Webbington hotel and probably will be back as the hotel holds many memories for us. Hopefully it will have improved further by the next time we visit.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear SandyScandy Thank you for your review. We were very glad to read that overall you enjoyed your stay especially the treatments provided by Sue. I must however take this opportunity to apologise for not exceeding your expectations with regards to your dining experience. Service is a key part of the experience at the hotel and we are normally praised highly for the level we provide, it was disappointing to read that it was below our own standards and I will make sure to share your feedback with the management team to ensure we continue to offer the standards and service that we pride ourselves on. Thank you for coming back to the Webbington Hotel, we do look forward to welcoming you again and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website as we would personally like to assist with any future bookings and assure you of an enjoyable and comfortable stay. Kindest regards Guest Relations Manager

"Lovely comfy"

4
27/09/2016

Came here for one night with my partner for my birthday as was a reasonable price. Room was comfy but not overly big. Spa and swimming pool were lovely facilities. Cant comment on the food as we were just room only. Drinks seemed a little expensive. Would however go back

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Dear steph24092 Your feed back is appreciated and I thank you for taking some time to share your thoughts following your stay here at the Webbington Hotel. I was delighted to read that your allocated accommodation was satisfactory and that you were able to enjoy our leisure facilities. Thank you for choosing the Webbington hotel and your recommendation should you require accommodation in the area in the future please contact the hotel directly or through the website so that we can assist you with your reservation. Regards Sabrina Cox Guest Relations Manger.

"Worth a visit"

3
26/09/2016

I visited here recently with friends as we were curious to see this place which you can see up on the hillside from the M5 between Burnham on Sea and Weston super Mare. It was a sunny day so we had lunch in the garden with great views including the M5 but with a constant hum of traffic. The food was fine but the menu was fairly plain with no restaurant menu on a weekday lunch time.

"Noisy wedding and guests to deal with"

3
25/09/2016

A nice hotel we have stayed at before. There was two weddings during our two night stay. One on each night. The manager moved us to a much nicer and quieter room for the second night. The food and staff are very good. The rooms in the courtyard catch all the noise from the function rooms opposite. There are no lifts. The hotel is in a nice location and appears to be quite well maintained. Check before you book if there are any functions being held at the hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Malcolm F Thank you for taking the time to post a review following your return visit to the Webbington Hotel. We are a very popular wedding venue and endeavour to ensure that the wedding celebrations do not impinge on the enjoyment of our other guests. I am very sorry that this does not appear to be the case on this occasion and for this I apologise. However I was pleased to read that we were able to accommodate you away from the celebrations on the second night. I was also delighted to read your kind comments regarding the staff and the food and for this I thank you. I do hope that we will have the opportunity to welcome you to The Webbington Hotel again soon. Kind regards Sabrina Cox Guest RElations MAnager

"MY WIFES 70 BIRTHDAY"

4
25/09/2016

we have visited this hotel before and booked a 3 night stay 22/09/2016 to 25/09/2016 as a present for my wife over all we had a very enjoyable time visiting Wells and other atractions. the staff were very attentive,polite and worked very hard to make our time there very plesurable.roses and champagne in room as requested and cake at birthday meal was exallent. how ever i feel i must comment that our room no 2 was very small for a double with only a very small closet to hang cloths with only 3 hangers no drawer space at all and the bath room is in need of a make over mold on tiles brown stains on bath panel lots of flys in over head light fitting. food in resturant average at best although meals served from bar menu were exallent (i also over heard at reception 2 other guests complain about ther rooms one in the court yard and number 10 in the house who canceled and went to another hotel ) to sum up good hotel in fabulus location very good staff but need to sort out rooms and resturunt meals more basic less pretention

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear gfn3333 Thank you fro taking the time to post a review following your recent visit to the Webbington hotel. I was delighted to read that you had an enjoyable stay enjoyed the birthday cake and were able to visit several of the easily accessible attractions in the area. I was also pleased to hear that the staff were able to enhance your stay. I was however disappointed that we did not meet or exceed your expectations in some other areas and for this I apologise. Your feedback is very important to us as it helps us to identify areas that our guests feel could be improved in order to provide the high levels of customer service and standards that we pride ourselves on. Thank you for bringing this to our attention and for choosing the Webbington Hotel. We hope that we will have the opportunity to welcome you again soon. Kind regards Sabrina Cox Guest Relations Manager.

"Dark and dirty"

1
24/09/2016

The hotel is in an Edwardian building, and has a good location with great view, but: unless you like it dark, dirty and smelly, avoid it. The hallways, stairs and rooms was really dark and dirty, and in need of a makeover. We had dinner in the bar, and the food was acceptable but not more.It did not live up to the description at all.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear ekko2014 Thank you for your recent review following your stay at our hotel. I would like to take this opportunity to apologise for not exceeding your expectations. I would also like to assure you that your comments will be investigated and that your feedback is most welcome. We strive to achieve customer satisfaction and clearly on the occasion we did not. We take all of our guests comments very seriously indeed and I thank you for your review, which will help us to identify any areas of concern so that we may address them as quickly as possible so that we can continue to provide a superior experience for all our guests, and as you can read from previous reviews many guest have indeed enjoyed such an experience. We would very much like the opportunity to welcome you back to our hotel and should you wish to return for a future stay please contact the hotel directly so that we may assist you in any way possible and assure you of a comfortable and enjoyable return visit. Regards Sabrina Cox Guest Relations

"poor poor service"

2
21/09/2016

decent location, good nearby amentities, the breakfast and food service is shocking!!! room was so small and bed was pathetic, shocking nights sleep, told i got the room due to checking in late that day!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear A2496AKsimonm Thank you for choosing the Webbington Hotel and for your candid comments. I would like to sincerely apologise for any standards that fell below your expectations and our own vey high customer service and hotel standards. I would also like to assure you that we pride our selves on the quality of food and level of service that we offer and we will be looking in to the issues you have raised. Thank you for bringing it to our attention. I do hope that you will consider staying with us again so that we can exceed your expectations. If you should require accommodation please contact the hotel directly or via the website so that we may personally assist you . Regards Sabrina Cox Guest Relations Manager

"Mind your head"

3
19/09/2016

A very well presented hotel in a great location with stunning views. The road access is very narrow and winding so take care. The facilities are very good. Staff were friendly. Room was very clean. BUT. Was given a room at the top at the side of the hotel facing the M5 motorway. Fortunately it cooled down at night otherwise the window would have needed to be kept open and the traffic noise would have been disturbing. AND don't stay in the top rooms if you are tall. I banged my head on the low ceiling in the bathroom and shower. Food at dinner was quite tasty but limited. Breakfast was very tasty.

"Good but not very good"

3
15/09/2016

This place is only to find with a GPS. The small roads leading to it made us continental Europeans sweat because any oncoming traffic meant a challenging evasive action. The hotel is an old building from the Edwardian era. Unfortunately we had asked for a room on a higher floor preferably with a view. That meant we had to carry our bags up several steps through several doors before we ended up in a room with sloping ceilings. The size was good, it looked comfortable and it was clean. The TV could have been bigger because it was quite far away from the bed. The nostalgic windows had still the original hinges but they needed desperately some tlc. From the room we had a view of a disgusting building and a kitchen extractor was very noisy throughout the evening. We had to be careful in the bathroom not to bump our head on the sloping ceiling. Breakfast was offered for 10 £ p. P. but we didn't take it. The hotel has a nostalgic flair which – with a better room – would have been quite enjoyable.

"Lovely place"

5
13/09/2016

Me and my partner decided to stop here for a short break before our baby arrived. We arrived early but was told we couldn't check in till 2 but the very helpful lady behind the desk said we were able to look around and use the well equipped spa facilities. We were very impressed with what was on offer. When we checked in and went to our lovely room to see we had a massive bed. After settling in we decided to book a table for some tea. The menu sounded lovely so we had a 3 course meal from start to finish it was beautiful. Over all the service and staff were outstanding and we will defiantly be visiting again. Thank you best western for a great few days.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Ian W Thank you for taking the time to post such a positive review following your recent stay at the Webbington hotel at what must be a busy time preparing for your new arrival. I was delighted to read that you enjoyed your stay and were able to relax in our spa and that our staff were able to enhance your stay. Thank you for choosing the Webbington hotel and we look forward to welcoming you and the new addition very soon. Best wishes Sabrina Cox Guest Relations Manager.

"The Perfect Stay !"

5
13/09/2016

I had seen this place whilst travelling north on the nearby M5 Motorway and always thought that I would like to stay there - now I have! We were certainly not disappointed. We left the busy M5 and took to real country lanes with one lane traffic and cows! (See photos). Howevfer the experience was brilliant - it all made part of the stay at Webbington. We found it, parked and entered. We had a room overlooking the countryside to the south. A brilliant room and a brillaint hotel - one of the best we have ever had. The staff were lovely and the meals in the restaurant were exceptional. The whole place is a resort in itself. We hope to return before too longer but for longer next time.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Dormouse39 Thank you for taking the time to post a review of our Webbington Hotel. It was a pleasure to read your comments and I am delighted that we did not disappoint you and that you had an enjoyable stay. I will share your comments with the staff at the hotel who I know will be as pleased as I was to read your positive review. The hotel is in a beautiful setting with stunning views and has great facilities including the spa and we hope that we will have the pleasure of welcoming you to the Webbington again soon. Kind Regards Sabrina Cox Guest Relations Manager

"Motorbike Road Trip"

5
13/09/2016

What a lovely hotel, we arrived on our motorbikes and although a bit hilly we managed to chain them together for the night at the bottom of the front door steps. Checking in was easy and the room clean and very comfortable. The restaurant was already fully booked for the Friday night, so we ordered from the bar, the food menu was varied and food delicious, although to sit up and eat your meal you'd have to go out onto the terrace, although there are settees and tables inside they're more suitable for casual drinking and chatting then eating. We were however able to book a table in the restaurant for the Saturday evening. The waiters were attentive but not overly the food was delicious and each course came with reasonable time between, not too long. In the morning I only had Cereal and Toast so can't comment on the plentiful, cooked breakfast my partner had, though he seemed to thoroughly enjoy it. It was easy to top up the Tea/Coffee making sachets as you just asked at the bar who happily obliged. We used the pool and spa area of the hotel which was clean and well run. We had a lovely time at the Hotel and would recommend it to anyone wanting to visit the area.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear mandycastle123 Thank you for your kind comments and recommendation. I am always delighted to read reviews when a guest has enjoyed their stay as you did it is very rewarding. We strive to ensure that we meet and exceed all of our guest's expectations and it gives the staff a great lift when this is acknowledge and I will be sure to share your review with the team at the Webbington. Thank you for choosing the Webbington we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations Manager

"One night weekend stay"

4
11/09/2016

After seeing the hotel for many years from Motorway my husband and I decided to stay on Saturday night. It was a little tricky to find using the sat nav but once we had arrived we found the reception desk quite welcoming. Our Room was in the courtyard on the 2nd floor so a bit of a trek. Small room but clean. Bed was a little hard for our liking but clean. Shower room parts had seen better days but clean enough. Shower had a rain shower head as well as normal. Not sure the rain shower head works in a small shower but nice touch. Towels were bath sheets so nice and big. We had room only so cannot comment on breakfast but we did have an evening meal which was excellent. restaurant staff and bar staff were all very friendly and helpful. Over all apart from a large spider which crawled out of the Hotel information book a pleasant stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Vanessa D Thank you for taking the time to post a review of our Webbington Hotel. It was a pleasure to read your comments and I am delighted that we did not disappoint you and that you had an enjoyable stay. The hotel is in a beautiful setting with stunning views and has great facilities including the spa and we hope that we will have the pleasure of welcoming you to the Webbington again soon minus spider. Kind regards Sabrina Cox Guest Relation Manager.

"PERFECT"

5
10/09/2016

We arranged a holiday for a large group of friends, staying in The Webbington for three nights bed, breakfast and evening meal. We had nearly all the rooms in the hotel. The rooms in the main house are wonderful, full of character, the rooms in the coach house are clean with comfortable beds and all en-suite so basically they have everything you need. I don't buy the fact that some reviews say "I never had a good view", do they sit in their bedroom all day? We love The Webbington because it is different than the box standard hotels. The food was wonderful, especially when you consider service was for the whole group of people at the same time. OK, lots of stairs if you are on the top floor, but it is pointed out in all the hotels literature that there are no lifts. There are two ground floor assisted rooms for those whole need them. We have to thank The Management and all the staff for the perfect service we all received. We are all looking forward to our next mini holiday with you.

LatonaLeisureGroup, Public Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Angela C Thank you very much for your kind and positive review. I will share this with the staff here at the Webbington Hotel who I know will be as delighted as I was to read it. We work extremely hard to provide the high level of both customer service and standards that we believe all our guests are entitled to expect and it is very rewarding when this is acknowledged. Thank you for choosing the Webbington Hotel and we very much look forward to welcoming you again soon. Kind Regards Sabrina Cox Guest Relations Manager.

"Peaceful with a good dining experience"

4
07/09/2016

I have stayed at this hotel a number of times over the last 3 years. The best aspects are the restaurant and the spa/ The restaurant has an excellent menu and the rib eye steak is a delight. A varied menu which does not have the usual hotel menu, I am sure anyone can find something to their liking. As with many hotels the bar is not always staffed and it can be a bit of a wait until staff check to see if anyone is waiting. The gym is reasonably well equipped and has a small pool and steam room next door. The gym is used by local members as well as residents but does not seem to get too busy to use the equipment you want. On a slight negative this hotel is not so easy to get to and a mystery tour on my satnav. Come off the M5 and follow directions to Bristol Airport, take the left turn just when you see the BP station. The terrace provides a nice evening view to enjoy a drink. Not easy for less able bodied people with lots of stairs, as expected built on a hill. Rooms are reasonable and the showers haev always been good in the main building. Recommended but note my comments depeending on your needs.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear stevecastle64 Thank you for your kind and positive comments about our hotel. We are always delighted when guest revisit us and I am pleased that you enjoy the restaurant and the Spa. Our restaurant menus change with the seasons and our aim is to ensure that they are varied and interesting. Your feedback is important to us as it enables us to identify areas that our guests feel could be improved to enhance their stay. Thank you for both your feed back and recommendation. Regards Sabrina Cox Guest Relations Manager

"Nice relaxing break"

5
07/09/2016

My wife and I booked for a 1 night stay at the hotel on our way back up from Cornwall as we wanted to see a few of the Somerset sites. We were greeted by a very friendly receptionist who soon had us booked in. Our room was very spacious with a lovely balcony over looking the car park. It is just a shame that it was too wet to use it. Having settled in, we then made use of the pool, steam room and sauna, all of which were well maintained and clean. The only odd experience was having to walk from the pool to the steam and sauna rooms in our swimwear, as they were the other side of the gym. We ate out in the evening at a local pub, but we did enjoy a hearty full breakfast in the hotel's restaurant the following morning. It is in a great location for Cheddar Gorge/Wookey Hole and Weston Super Mare and the surrounding coastline. The only negative is that the beds were very firm. I know this is a matter of preference but we both had stiff backs the following morning.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear RA_Bills Thank you for your positive review of our hotel. We value every guest's feedback and responses as it will help us to continue to fulfil our commitment to providing excellent customer service and a superior guest experience. We do hope we will have the opportunity of welcoming you again at the Webbington hotel should you require accommodation please contact the hotel directly or via the web site so that we can personally assist you with the reservation. Regards Sabrina Cox Guest Relations Manager

"Needs serious updating"

2
07/09/2016

We only stayed for 1 night and wanted a swimming pool for our 2 children. Price was good for a family room in a hotel with leisure club but understood why so cheap when we arrived (£85). Firstly like to say staff friendly and swimming pool lovely (though you have to walk through leisure club reception to get to changing rooms). We were in a small room in the attic, although the room was clean the hallway was full of cobwebs and spiders - it felt like no one ever went up there. This could have been true as we were advised there had been a mix up with our rooms and we couldn't have a family one (despite paying for one) but they would squeeze us in.The bathroom was a good size and newly decorated but the bedroom requires serious updating. In the morning the smell of the drains coming from the bathroom was terrible. Added to this we were woken up very early as the curtains in no way covered the window in the bedroom. The hotel itself could be lovely, the setting is beautiful despite the M5! However it needs some serious work - decor is outdated, the terrace has no shade whatsoever, the bar area has nowhere sensible to eat. There are no suitable handrails on many of the stepped levels which seems strange considering the high number of pensioners that appeared to be staying. We saw numerous elderly people struggling to negotiate steps, especially at breakfast. Breakfast itself was poor - not much choice and of poor quality generally. All in all I would not stay here again, at all.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Kelly Y Thank you for your review of the Webbington Hotel and Spa. I am delighted that both you and your family were able to enjoy the setting of the hotel and the pool. I am however extremely sorry that you were less than satisfied with your allocated room and for this I would apologise. The hotel is undergoing a programme of refurbishment to both guest bedrooms and public areas where we intend to maintain the character of the hotel but bring in a more contemporary feel . Your feedback is very welcome as it helps us to identify areas that our guests feel could be improved to enhance their stay. We do hope that you will visit us again so that we can offer you the standards and level of service that we pride ourselves on. Thank you for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager

"Nice downstairs but rooms tired and need updating"

2
05/09/2016

Stayed as a family of 4 in two rooms. Beds comfy and big but the room overall needs updating as it seem very tired. Some issues with flashing light/light not working. Noise can be heard from M5. Reception very helpful but service at the bar very slow. Adult bar meals nice and children's were large portions but poorly presented. Check if a wedding is on when staying as this meant no room for us in bar.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Rara3 Thank you for taking the time to post a review of your stay at the Webbington Hotel. I am glad that you found the beds to be comfortable. I am however sorry that you were less than satisfied with some aspects of your stay. The hotel is undergoing a programme of refurbishment and I hope that on your next visit we will be able to accommodate you in one of the newly refurbished superior rooms. Your feedback is appreciated as it enables us to identify areas that our guests feel could be improved to enhance their overall experience and enjoyment. Thank you for choosing the Webbington Hotel. Kind Regards Sabrina Cox Guest Relations Manager

"Highly recommended"

4
05/09/2016

We stayed 4th September - the third time we have stayed. This was the best visit yet as we stayed in the main house - room 9. The last 2 times we stayed in the part of the hotel that was across the courtyard and not part of the main house. The rooms in the hotel across the courtyard were smaller and modern - not in keeping with the age of the hotel.. Room 9 was a delightful room full of character - the window was enormous as was the windowsill - could have put a bed there and very happily admired the views! A lovely old fireplace and very high ceiling with lots of beams. I am guessing the reviews of the small rooms would have been in the modern rooms that are not part of the main house. The swimming pool and steam room and sauna are absolutely awesome and we loved it. All the staff were lovely and we hope to stay again soon - just for the leisure centre! We travel 60 miles each way as a birthday treat - not because we are in the area! I do have to add that psychics would love this hotel as it is haunted as I discovered last night - but friendly ghosts.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear tinkerbellGloucester Thank you very much for your kind review. It is great to hear when a guest has really enjoyed their stay with us and that they would return . I am very pleased that you were able to experience one of the older more traditional rooms in the original house and you are not the first person to have commented on our friendly ghost although I have yet to have the pleasure. I was also delighted to read that you enjoyed our Spa and leisure centre. I do hope that we will see you again soon and that you wont wait till your next birthday to visit us . Kind regards Sabrina Cox Guest Relations Manager

"very poor"

1
04/09/2016

stayed for one night sat 20/08/16 in room 1 appalling, room was small only just big enough for the double bed. smelt musty in the bathroom and bedroom, carpets were dirty,throw on end of bed was dirty, curtains were full of mildew, no wardrobe for hanging up clothes, just a rail and curtain to pull across. nothing like the clean spacious room in the advert. Room required a up date and re decoration. Reception staff could barely raise a smile. cracked tiles on the floor in reception just gave a bad impression after advertisement showing how good it looked. Left feedback form but i have not heard anything can only assume this went in the bin. Stayed in better travel lodge accommodation for a lot less money would not recomend

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Thank you for your recent review following your stay at our hotel. I would like to take this opportunity to apologise for not exceeding your expectations. I would like to assure you that your comments will be investigated and that your feedback is most welcome. We strive to achieve customer satisfaction and clearly on the occasion we did not. We take all of our guests comments very seriously indeed and I thank you for your review, which will help us to identify any areas of concern so that we may address them as quickly as possible so that we can continue to provide a superior experience for all our guests, and as you can read from previous reviews many guest have indeed enjoyed such an experience. We would very much like the opportunity to welcome you back to our hotel and should you wish to return for a future stay please contact the hotel directly so that we may assist you in any way possible and assure you of a comfortable and enjoyable return visit. Regards Sabrina Cox Guest Relations Manager

"Family Friendly Hotel"

5
02/09/2016

Our third visit here. I asked for a ground floor room which I had, even had parking nearer to the room. I think they classed the room as disabled, but if I was disabled I would not be able to get in the bath etc. All the staff are very friendly and go out of their way to help make your stay a lovely experience.

"Great View over the Mendips"

3
01/09/2016

Place is in a great setting with lovely views from the patio. Staff and Food where great and could not fault. Room we had was very tied and needs a good redecorate and also the electrics looking at as the centre light was buzzing and flashing. Bar staff where a bit slow if you need a drink ASAP.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Gary R Thank you for taking the time to post a review following your recent stay at the Webbington Hotel. The Webbington hotel is set in a lovely area with amazing views and gives easy access to the countryside either on foot by bicycle or car. I was pleased to read that you were able to enjoy both the food and the friendliness of our staff. However I was disappointed that we did not exceed your expectations when it came to your room and for this I would apologise. The hotel is undergoing a programme of refurbishment and I hope that you will visit us again to sample one of the newly refurbished rooms. Thank you for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager

"Very accommodating for conference parties "

5
31/08/2016

Spent the weekend here for a charity conference - highly recommended, good quality rooms in the main house, conference facilities of a good size & the food is fantastic- top views too! Also equipped with a pool for relaxing in after the event.

"Excellent in every respect throughout our 8 day visit"

5
31/08/2016

The service we received from all the staff can only be described as first class. The friendliness, helpfulness and courtesy extended was to be experienced to be believed and was most welcome and appreciated. Our room 220 which was well sericed in all respects provided a magnificent view across the Somerset levels. The food available and presented for both breakfast and evening meal suited us admirably with a fine selection of choice and for us each evening a welcome selection of vegetables. Many interesting locations to visit within a reasonable driving time / distance Nothing to dislike.

"Wedding "

5
30/08/2016

Totally 100% recommend This Spa hotel as a Venue for a Major Event, in very homely Surroundings, Staff will Answer your every need... We Had a Wedding co-ordinator that made herself Available to Clarify a very Anxious Father of the Bride! Wanting to Make Sure The Day went without a Hitch, which it did and some, due to a Fantastic MC to our Wedding (called Dan) ... My Whole Experience was Brilliant, My Daughters Wedding was an Amazing Success, with Many thanks going to the Venue & Staff of The Webbington Hotel & Spa...

"Overnight stay "

2
29/08/2016

Disappointed in the quality of the room for the amount of money paid. The bedroom window was straight into the trees! Hotel needs a good paint job in certain areas. Food was OK but nothing spectacular but only had the bar meals. The view from the outside seating area was stunning but not sure it made up for everything else.

"Great stay and perfect location"

5
29/08/2016

Me and my boyfriend stayed here on the August Bank holiday weekend and we had fabulous time! It was our anniversary and we were given a superior room when we mentioned it was our anniversary! The room was perfect and the bathroom was beautiful and room cleaned daily! I really do not understand the bad reviews about cleanliness because everything was spotless! The decor is traditional which was expected but very clean! The outdoor terrace overlooking the hill is perfection for afternoon drinks! The pool was lovely and we swam everyday ! I could not fault the hotel or its staff in any way! It was incredibly cheap and in driving distance to Cheddar, Wells, Glastonbury, Bath and Wookey Hole ! The only improvement point would be the breakfast! I would recommend this hotel to all family and friends !

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Laura M Thank you for taking the time to post such a positive review following your recent stay at the Webbington Hotel I was delighted to read that your room was comfortable, enjoyed your meal and that you had such high praise for our leisure facilities. It is always very gratifying to read that guests enjoyed their stay and would recommend us and I thank you for choosing the Webbington Hotel. Kind Regards Sabrina Cox Guest Relations Manager

"too old and dirty"

2
25/08/2016

- too old, need a massive refurbishment - not really good for disabled people - no lift - breakfast was bad and very poor, fruit from a can - rubbish - sauna look like 25 years old - filthy - the gym smelled like a skunk + fantastic location apart from the M5 motorway + free car park + free wi-fi + free pool and sauna + clean room

"Dirty"

3
24/08/2016

This place could be lovely but for £96 for me and the wife it wasnt worth the money. Dead flies in window bathroom had meldew on ceiling and tiles carpet not hoovered. Breakfast was self service all dried out. Ran out if orange juice cereal was cheap home brands. Very dissapointed

"Good location shame about the noise"

4
24/08/2016

The route to the hotel is quite tortuous (winding and very narrow roads) in fact once at the hotel you feel reluctant to go out at night as returning in the dark could be quite nerve wracking. The outside space is good with a fair sized terrace offered lovely views of the countryside. Owing to the proximity of the M5 there is a constant road noise which can also be heard inside, perhaps the double glazing could be improved. I booked a standard room for one night, the room was satisfactory, comfortable bed with a good sized bathroom. However, as stated above the noise from the road is constant, you will hear it even with the windows closed. The evening meal was quite pleasant made even better by the entertaining couple on the next table, they said it was like faulty towers, the wine list is rather lacking (no red wine from France) and my personal dislike screw tops on wine. The breakfast next morning was plentiful, although I do prefer to have a breakfast cooked to order, the buffet was nice a hot, and I was enjoying the experience until we were joined by a very large wasp, there were quite a few around the hotel I found the layout of the leisure area quite disappointing. You have to walk through the gym to get to the sauna and steam room, the very small changing room is behind the reception desk, I really think this was an area were some changes could have been made. The swimming pool could also do with an overhaul. Broken grills with algae growing around, I did wonder if the filters were working properly. This area could also benefit from a toddler pool as the main pool is quite small. I have ticked the very good category because it did represent good value for price paid.

"Good but could be a lot better"

3
23/08/2016

Hotel building and grounds and surrounding area are beautiful. The staff friendly and unassuming, there when you need them. SPA facilities and not next to the pool and you have to walk through the gym from the pool to get to them - not ideal. The changing room is small with only 1 small bench which I had to share with 3 other people.

"Lovely hotel with fabulous views"

5
22/08/2016

Great location, good service and very comfortable rooms. We were looked after again by the Webbington Hotel. It was our second stay this year. The room was very clean, great pillows and a lovely bathroom with nice touches of a flannel shoe cleaner and mending kit in the basket along with the shower cap soap and shampoo. We ate in the restaurant which is reasonably priced to some hotels. We used the leisure facilities. They have a lovely pool for a swim and sun loungers to relax in outside afterwards......weather dependant of course. If I had to pick at one thing it would be that they had no Becks blue for my husband who does not drink. The restaurant staff said they did not have it. They may have just been out of stock of it which can happen but if not then I would recommend they consider adding it to their bar menu. Thank you again Webbington for a lovely room and great stay.

"Ideal wedding venue"

4
21/08/2016

My daughter and her partner chose to get married at the Webbington recently and my wife and I stayed there for two nights. We were blessed with dry warm weather and as the ceremony was conducted outside it proved to be an ideal venue. The hotel generally shows it's age a little - we remembered it when it was THE nightspot in the Bristol and Somerset area in the sixties and seventies. Our bedroom was spacious and comfortable but it was a little walk and several flights of steps (no lifts) from reception - thankfully we're healthy people! The breakfasts were very good with lots of choice. The wedding was very well managed by the hotel staff who were very tolerant of the children present which made for a happy and enjoyable occasion. It exceeded our expectations and thanks are due all round to those staff involved.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Anthony Thank you very much for taking the time to post a review following your stay here at the Webbington Hotel. I was very pleased to read that you enjoyed the wedding celebrations. Weddings are such special occasions and we strive to ensure that everyone has an enjoyable and memorable time. I was delighted the day went as planned and that the weather was kind. Your feed back is very important to us and we value your comments. Kind regards Sabrina Cox Guest Relations Manager

"Quirky, bit tired but value for money"

3
16/08/2016

We really enjoyed our stay. Having previously read quite a few reviews and took the price we paid into consideration I had kinda guessed that it was not going to be top class accommodation. If they spent a lot of money restoring the hotel it would be too expensive for the average person to stay there so, we happily accepted it for what it is. However, the views are stunning, the hotel style is old/quirky and the staff were friendly enough. The swimming pool was great, mainly had it to ourselves. Looked a well equipped gym. The changing rooms/shower arrangement was odd, I was grateful it was so quiet as only one shower, unless you used the gym ones but there are much further away.! Shame the steam room and sauna are so far away from the pool too. Good place as a base, Axbridge near by 2 lovely pubs for food there. We visited lots of places in the 3 days we were there, beautiful area, fab walk up Crook Peak to end our stay.

"Nice hotel in the hills"

4
15/08/2016

Ideal location to recharge your batteries after a long drive and ahead of a busy business day. Rooms are confy and smell very fresh. The view from the terrace is simply stunning. The health center has state of the art training machines so that you can keep fit, whatever is the reason of your stay. Dishes of the bar look very yummy (I did not eat there) and those of the restaurant (where I had dinner) definitely are. Just a minor remark: portions are abit tiny (except the cheese platter) , but I must say I am a big eater and I had a 5 mile run before dinner.... I will return for sure if in the area again

"Relaxing week-end"

4
15/08/2016

Just returned from a relaxing week-end with our friends in this lovely hotel. Upon arrival, we were booked in promptly and given 2 second floor rooms in the Courtyard block. The rooms were very clean, and had lovely views over the countryside. We dined in the hotel on both nights, and were looked after very efficiently by Rowan, who went out of his way to assist us. Well done Rowan!! The evening meals were very good as were the breakfasts, although on the Sunday morning more staff were needed to replenish the dishes as there was a wedding party staying. The staffing issue could have been alleviated by better planning by management. If I have one small gripe, it was the two flights of stairs to the rooms which is not good for old bones. Otherwise, excellent.

"Ok for a day, but not to stay"

2
14/08/2016

A picturesque old style hotel with views across open countryside to Weston and beyond. Unfortunately the M5 is just yards away so the obvious continuous noise was a problem if you wanted to sleep with the window open, which would be a necessary evil for most seeing as the rooms were very hot, even when cool outside. No aircon of course. The hotel itself is popular for weddings and seminars, so if you happen to coincide your stay then expect disruption at the small bar. However, staff were pleasant and efficient for restaurant service. The set menu was limited but well cooked... the optional menu very expensive. The courtyard rooms were very old style and basic. we had to change our first room because the window seal was missing ( motorway noise ), and another couple booking in struggled with the door locks, before the handle came off in their hands !! Overall, if you intend to stay during the day only or just one night you might survive the experience. We stayed 3 nights and adjacent room noise was a big problem, with loud voices heard clearly and bathroom plumbing noises a shared extra for all adjacent rooms. If disabled then beware as to get from one end to another means steps up and down.. I don't think there's a lift and the climb to second floor is a big problem. Final verdict .. find somewhere else to stay, unless you sleep soundly through hell and high water.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Colin B Thank you for your review. Firstly please accept our sincere apologies for anything less than the high level of customer experience that we pride ourselves on. We take all adverse comments very seriously and I have shared your comments with the General Manger who will be investigating the matters you have raised regarding our door locks and the issues you had with in your room. Although I was pleased to read that you found the staff pleasant and helpful. Thank you for choosing the Webbington Hotel we do hope you will consider a return visit. Regards Sabrina Cox Guest Relations Manager

"QUIRKY!"

5
14/08/2016

We loved this hotel and laughed from the minute we got there until we came home after a 3 night break last week. We had requested a superior room and boy was it was superior - one of the loveliest hotel rooms we have ever stayed in. We enjoyed every meal. We had breakfast and ate dinner in the restaurant and never had a bad meal. We also had a snack in the bar when we got back early one day which was huge - one was enough to share. The staff were all welcoming and friendly. Very special thanks to Julie in the restaurant who went out of her way to make sure we were looked after, and the brothers Vlasto and Brano who made us laugh. We looked at the leisure centre the last day expecting a couple of exercise machines, but it was enormous with a lovely swimming pool. Admittedly the hotel is a bit tired in places, but nothing that a lick of paint wouldn't fix (get your brush out Julie!!). Thanks Webby. Hope to be back next year.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear filojan Thank you so much for your very kind review it is great to read that a guest has enjoyed their stay with us and I was delighted to see that you enjoyed all aspects of your stay your room the food the staff and the leisure centre. I will be sure to pass your kind comments on to the staff and I have already told Julie to get her paint brush ready. Thank you for choosing the Webbington hotel and we look forward to welcoming you again soon for another laughter filled break. Kind regards Sabrina Cox Guest Relations Manager

"THEY MUST OF SEEN US COMING !"

3
13/08/2016

Room was past its sell by date, had a view of back of kitchens - noisy first thing of morning, with member of staff parking motorbike by there and if we wanted we could actually have another view of flat grey roof of swimming pool and spa. I don't know where these official photos came from but we could only dream... On both nights stayed had to wait twenty minutes to get into room because the new card system would not work to get in. Started my holiday sat on stairs waiting. Wall lights did not work, doors did not shut properly and tiny bathroom had shoddy pluming. Little hot water in shower. Windows and nets filthy and found a biscuit wrapper in bottom drawer. Outside patio area to bar needed a good clean up with cigarette nubs, plastic bottles and general waste everywhere. Don't waste your money.

"A hotel!"

3
11/08/2016

We chose this hotel initially as it was within driving distance of Cheddar Gorge, although our sat nav took us down roads as thin Phil Mitchell's hair, we finally arrived and first impressions were good. The hotel looked clean and well maintained, the receptionist was lovely. Our room was a bit cramped for our style, and bit of a trek from the entrance hall. There are no lifts and a lot of up and down stairs so I'd be careful if you're a weary traveler or have problems with mobility. The food we ordered at the bar wasn't great, we would have eaten at the restaurant but there wasn't enough choices and as picky eaters we would have both ended up with soup! Breakfast was edible, there is an option to order things from the kitchen as well as eat from the buffet which is a nice edition! Overall not a bad experience, we got a reasonable hotel for a reasonable price.

"Disappointed "

3
08/08/2016

Quite a dated hotel but set well out of the way, Got back expecting to watch the Olympic Games but the TVs in my room was unwatchable, so thought I'll try the bar tv , again not working, fair play to Jamie who tried to resolve the issues but it wasn't happening , most disappointed .????

LatonaLeisureGroup, General Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear IanB Thank you for taking the time to post a review. I was saddened to read of your disappointment and I would sincerely apologies for the problems encountered with the TV's. I have instructed the maintenance team to check all TVs so that they are all available for our guest to watch and support Team GB. Thank you for choosing the Webbington Hotel Regards Sabrina Cox Guest Relations Manager

"Wedding anniversary"

5
07/08/2016

We booked a 2 night dbb break and arrived around lunch time Sunday - all very quiet and only 1 staff on duty in bar. Checked in OK and explored a little and found the pool/gym facility whoch was very modern and staff very friendly and helpful. Small mishap with Sunday evening meal but restaurant manager and waiter resolved quickly, efficiently and professionally. Breakfast was fine and freshly cooked omelette delivered with a smile was great start to the day. Monday evening meal again we were looked after by the staff after the previous nights problem and restaurant manager took control and made our anniversary dinner a pleasant and memorable evening. After initial arrival impressions the Hotel grew in our estimation due to the staff.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Grl123 Firstly congratulation on your wedding anniversary. I was delighted to read that the smiling friendly and helpful staff at the Webbington were able to enhance your stay and make your anniversary dinner memorable. The leisure facilities including the gym and pool are a great asset to the Webbington hotel and enjoyed by many of our guests who visit the Webbington to relax and unwind. Your feedback is very important to us and I thank you for choosing the Webbington hotel. I look forward to welcoming you back to the hotel perhaps to celebrate you next anniversary. Regards Sabrina Cox Guest Relations Manager

"An excellent hotel with excellent friendly staff"

5
06/08/2016

Please dont be fooled by other negative comments - this hotel is excellent value for money - the staff are very friendly - I stay in a lot of hotels and am an early riser - not one of the staff failed to say good morning as they passed me - the same applied to the leisure staff - the only criticism I would make is if you stay request a ground floor room if you struggle with stairs - there was no lift to our room and it involved 4 flights of stairs - we were offered a room change though

LatonaLeisureGroup, Director of Sales at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Timothy P It is great to receive such a positive review and I thank you for your kind comments. We pride ourselves on our high standards and customer service and it is gratifying for this to be acknowledged . I will pass your comments on to the Heads of Departments who I know will share them with the staff. Thank you for choosing the Webbington Hotel. Regards

"Alright hotel very nice dinner had there!"

3
03/08/2016

Stayed in this hotel this week 2nd August for one night and had a pleasant enough stay. Dinner was lovely, huge salad etc. However waited in the bar a very long time for my dinner, others seemed to get theirs much quicker! Had a pleasant swim in the little hotel pool and slept relatively well in the single beds pushed together. Shower ok. Lots of noise in the early morning from a coach party but I was up for work anyway. Breakfast was average but plenty of it, self serve buffet style hot food.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Shelley P Thank you for you review I was pleased to read that you enjoyed your stay with us and that you particularly enjoyed your evening meal. I was however disappointed to read of the wait you had at the bar and I have passed your comments on to the bar Manager. It is always good to here that a guest has been able to enjoy the leisure facilities here at the Webbington and our pool is always a favourite. I was delighted to read that you slept well however with regard to the single beds these are in fact what is known as Zip and link beds which can be utilised as single beds or as the name suggest zipped and linked together so that the room can be used as a double and are standard through out the hotel industry. Your feed back is very much appreciated and thank you for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager

"Excellent"

5
02/08/2016

Excellent stay along with food we had we couldn't of asked for a better service, our room was perfect it was spacious however the other couple we went with their room was like a small cupboard, however considering how nice the staff was and the good we did over see this as we knew the hotel was fully booked. Will definitely return again as out Xmas work party is always here and always extremely enjoyable

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear bristolgirl2 Thank you for your review and I'm delighted you enjoyed your stay. Thank you also for your kind words on our great team, they will be thrilled to learn of your comments. I look forward to welcoming you back to the hotel at Christmas Kind regards Sabrina Cox Guest Relations Manager

"A mixed bag."

3
30/07/2016

Visited here as part of a National Trust holiday. There are a number of good features particularly as this is for a group stay. The Wi Fi was excellent The breakfasts were very good offering a wide choice, excellent quality food. The staff throughout were very cheerful and helpful. Downsides. We had a courtyard room which was souless. Missing lightbulb and poorly hung curtains. Strange smell in the corridor leading to the room meant the firedoor was permanently propped open in the day! Our group evening meals were very average and disappointing. We had four meals here. Strange, since breakfasts were excellent and well cooked. We had no say in staying here as we were part of a group but I would not return, there are much better Motels and Travel Lodges about. This is a shame because this hotel has great potential, unfortunately untapped at present.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear StuartLiverpool Thank you for taking the time to post a review on your recent stay. I'm delighted that overall your stay went well and if I may comment on just a few of the points you raise, firstly my apologies for not meeting or exceeding your expectations . I have looked into the issue of the fire door and have been told that this practice is to allow access for the housekeepers with the linen we are now looking at revising this and I thank you for bringing it to our attention. I was also disappointed to read of your dissatisfaction with the evening meals however on checking with the management team we have not been informed of any issues from other members of the tour. Thank you too for your kind comments on the quality of our great team they are much appreciated. Kind regards Sabrina Cox

"Webbington Hotel"

5
28/07/2016

If you follow he Satnav from the M5 going south, it takes you for about three or four miles through a maze very narrow lanes with high hedges on each side, and the feeling of disorientation continues when you reach the hotel, perched on a hillside with super views . over the surrounding countryside. The warren of wood panelled corridors, twists and turns and stairs could be out of a Hammer horror film, but don't worry - the welcome is friendly, the rooms are large and comfortable and it's a very relaxing place. We ate in the bar and I had an excellent and well priced steak, breakfast was good and the only fault I can find is that there is no real ale. I guess the steps could be a challenge for the less mobile but I am sure the porters would be very pleased to help. A good find for us and we would be very happy to return

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Jeff1903 Thank you for taking the trouble to post a review on your recent stay, we find guests reviews invaluable in informing others about our hotel. The hotel is indeed set in a very beautiful rural area yet with easy access to both Bristol and Bath. It was good to read that you enjoyed the ambiance of our traditional hotel and I am sure if walls could talk there would definitely be some tales to tell. Your kind comments concerning the food both in the bar and breakfast in our restaurant are much appreciated and I will pass them on to the kitchen. Thank you for choosing the Webbington and we look forward to welcoming you again soon. Kind regards Sabrina Cox Guest Relations Manager.

"Smartened up since my last visit"

4
26/07/2016

Has been smartened up since my last visit......both in communal areas & in bedrooms & it feels notably better for it. Some elements still could do with smartening further such as curtains, some non matching furniture etc but generally much better standard & more appropriate for price. Food is almost there - the actual main course (duck) on a la carte menu was really good but came with the oddest selection of veg (butternut squash, corgette & fennel roasted with rosemary) & some potatoes in a tomato type sauce which totally didn't match the creamy fruity sauce with the duck. Please chef just send potatoes & veg on the plate with the main that match the individual dish not generic veg for every meal

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Businesstravels1114 Thank you for taking the time to post a review following your recent stay at the Webbington Hotel. We are working hard to refurbish the hotel yet maintain its traditional atmosphere and I was pleased to read that our efforts have not gone unnoticed. Your kind comments on the quality and selection of food is much appreciated . We look forward to welcoming you back to the hotel in the future Kind Regards Sabrina Cox Guest Relations MAnager

"Lovely hotel in beautiful location"

5
25/07/2016

We have stopped here a couple of times, each time was a stop over enroute to Cornwall to break the journey up. The staff are friendly and the hotel is in a beautiful location with great views. The room was in the old part of the hotel and was a good size, comfortable and very equipped and clean. There are lots of original features in this building which add to the quaintness of it all. It used to be a club years ago, having had many famous people performing and staying there back in the day. Breakfast was superb one of the best I have had in any hotel I have stopped in in this country. Great facilities, swimming pool, spa, lovely terrace to enjoy food and drinks, large car park and beautiful location. A real little gem

LatonaLeisureGroup, Public Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear lizrobmax Thank you very much for your kind review. We appreciate your complimentary comments and were delighted that you found our team friendly and enjoyed the facilities and meals provided during your stay. We strive to provide all of our guests with a memorable and comfortable stay so it was a pleasure to read your review. Thank you for choosing the Webbington hotel and we look forward to welcoming you again soon Regards Sabrina Cox Guest Relations Manager

"Friendly comfortable hotel"

4
25/07/2016

After many many years driving on the M5 looking up at the webbington positioned up in the hills we eventually made a booking and so far are not disappointed. Upon arrival the room allocated wasn't quite up to our expectation and the hotel staff could not have been more accommodating. We were kindly offered two other rooms and are very happy and comfortable with the alternative. Everyone has been cheerful helpful and kind so no complaints food in the restaurant was very nice and priced fairly. The steam room was very hot and exactly what we hoped so no complaints just satisfied guests and we would most definitely return.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear jatstylist Thank you for taking the time to post a review of our Webbington Hotel. It was a pleasure to read your comments and I am delighted that we did not disappoint you and that you had an enjoyable stay. The hotel is in a beautiful setting with stunning views and has great facilities including the spa and we hope that we will have the pleasure of welcoming you again soon so that you can enjoy both. Kind regards Sabrina Cox Guest Relation Manager.

"Anniversary weekend"

5
17/07/2016

Stayed here Friday and Saturday night. Lovely hotel in a great position with lovely views. The staff are so friendly and welcoming. The rooms are kept to a high standard buy the cleaning staff. The beds are so comfortable. The restaurant staff dealt with my gluten free without any problems. Thank you to all envolved in our lovely weekend xxx

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear May H Thank you for taking the time to post a review following your stay at the Webbington Hotel. I was delighted to read that you enjoyed your stay and our wonderful location.. I will be sure to share your comments with everyone at the hotel. Your comments and feedback are greatly appreciated and it is always pleasing to read that guests have enjoyed their stay. Thank you for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager

"Great hotel"

4
17/07/2016

Stopped here for one night, rooms comfortable with huge bed! Lady on reception was very welcoming. Hotel very clean and ample of space. Bar menu was over priced for what you get...I wish places would use proper rice instead of the cheap stuff! Be prepared to pay £10 for 2 glasses of house red!!! Bar man was a nightmare, he had to be told by my husband to stop staring at me (every time he walked past he would stare and smile, this happened every minute) his reply was 'it's my job' I felt so uncomfortable I nearly left! Apart from this I would come again, bargain price for a good night sleep ????

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Becky28 Thank you for your review of our hotel. I was extremely pleased to read that you enjoyed our hotel and facilities as we would like for all of our guests to enjoy the experience as you did. Your feedback is very much appreciated and will be shared with the management team so that the issues raised regarding the pricing and the bar man can be addressed. By telling us how you enjoyed your stay and what we could do to improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of any assistance in the future please do not hesitate to contact us directly or via the website so that we may personally assist you . Thank you again for taking the time to write a review and for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager

"Nice hotel "

4
17/07/2016

Stayed here for one night with my husband. Nice quick check in at reception. Our room (212) was nice & clean with a comfy bed and a spacious bathroom. I specifically asked for a room with a view. In my opinion this wasn't much of a view as it was mainly of the roof of the main building, but perhaps would have been better if the weather was nicer as could see some countryside in the distance. Bar service was a bit slow but not really a problem as we were there to relax. Hotel has a lovely sun terrace, which again, if we had had nice weather would have been really nice to sit out. Be aware though that you can definitely hear the motorway. We used the pool & sauna, both were lovely. Our evening meal was really good, lots of choice & reasonable prices. We were served by a lovely waiter called Rowan, who was possibly the most polite waiter I have come across. All staff were very pleasant. We went into Weston for the evening as hotel was quite quiet (£14.50 in a taxi). Breakfast was adequate, we had poached eggs, which you have to order, but they came out very quickly. We would stay again if we were in the area.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Jackie T Thank you very much for your review of our Webbington Hotel, I was delighted to read that you enjoyed our hotel and the facilities offered in the Spa and that you would visit us again. Your feedback is very important to us and will be shared with the management team. We do hope we will have the opportunity to welcome you again soon and should you require accommodation please contact the hotel directly or via the web site Thank you for choosing the Webbington Hotel. Kindest regards Sabrina Cox Guest Relations Manager

"WHAT A LET DOWN"

2
17/07/2016

After a six hour drive all we wanted to do was rest and get a GOOD nights sleep but NO , the room above us did NOT want to sleep ALL night. It started just before midnight and by 5am was moving the bed around and what seemed to be picking up anything that moved and dropping from a great height. As we went out just before 10am reported this at the front desk ,she said that the manager would be told and let us know later. NO got back about 8.30pm more than ten hours but the front desk was NOT told anything , who then spoke to the manager . About 30 mins later we had a visit from the manager who said that we could have a 20% refund but NO again because we booked it with Hotel.com we could NOT have any money back ?.A little time later we had a room call from the front desk offering a free sandwich and drink, we took up this offer but it was NOT good the waiter wasted most of the coke on the tray. The sandwich was cheap sliced bread with packed meat , the room was poor main light NOT working so dark as HELL !!!!. The cleaner only done half a job. Two days of HELL WONT GO BACK NOT WORTH THE MONEY. On departure looked for the box to put our feed back in but NO AGAIN the girl at the front desk said that she would pass it on to the manager but she was the one from the morning before and most of it was about her. I will now post it to the head office of the company .

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear garyinsomerset Thank you for your recent review following your stay at our hotel. I would like to take this opportunity to apologise for not exceeding your expectations. I would like to assure you that your comments will be investigated and that your feedback is most welcome. We strive to achieve customer satisfaction and clearly on the occasion we did not. We take all of our guests comments very seriously indeed and I thank you for your review, which will help us to identify any areas of concern so that we may address them as quickly as possible so that we can continue to provide a superior experience for all our guests, and as you can read from previous reviews many guest have indeed enjoyed such an experience. We would very much like the opportunity to welcome you back to our hotel and should you wish to return for a future stay please contact the hotel directly so that we may assist you in any way possible and assure you of a comfortable and enjoyable return visit. Regards Sabrina Cox Guest Relations Manager

"Lovely place with character - but courtyard rooms need updating"

4
16/07/2016

Arrived at the hotel, which is in a lovely setting with stunning views, about an hour before official check in time. I understood prior to booking that this would be 2pm, but it was inferred at reception that it would be 3pm. Had a drink in the bar area - which has a choice of seating including comfy leather sofas, with views out over the terrace. I could see why this would be a lovely setting for a wedding. There are obviously maintenance issues, as we could see builders wandering around and talking about roofing / flooring problems. Before 3pm, we wandered round back to reception to see if the room was ready and sure enough, it was. We were allocated room 107 in the courtyard building, separate to the main hotel. As we approached the stairs I could see an alcove where old furniture (bedside cabinets etc) were being stored in full view. The room itself was very small and stuffy, and reminded me of an old style B&B, with one of those tiny plastic moulded tea trays attached to the wall just outside the bathroom, with a plastic kettle slotted into position on it, and a decent collection of teas, coffees and hot chocolates, plus biscuits. There were several noticeable stains under this area on the carpet, and I could feel a hole / dip in the floorboards underneath this area. The bed was a small double, and unfortunately I could feel a few springs in it when I slept. The modern flat screen TV mounted on the wall was crystal clear, and there was enough storage space in the wardrobe, drawers and dressing table. I could hear some noise in other rooms nearby, although this didn't bother me too much. The bathroom had a bath with overhead shower (not clear how to use but I worked it out) and towels that were clean, all bar one, which appeared to have numerous small yellow / orange stains on it. I used this to cover the frosted window whilst I showered, as the window was at head height right against the shower, and faced another window directly opposite in the main building. Breakfast the next day in the beautiful old oak panelled room was good, and included a choice of fruit juices, a decent pot of coffee, and a full continental / cooked choice, apart from the cheeses mentioned on the menu, but that didn't bother us. I used the excellent swimming pool, which was a good size, and had serene views across the landscape. The small changing room /shower area was modern and spotless, and lockers were available. The sauna was also pleasant, although it had to be accessed by walking past people who were using the gym. If I were to give a rating based on the room alone, it would definitely be average. The courtyard rooms should perhaps be renamed 'economy / budget' rooms, so one knows what to expect. A few simple changes could be made, such as changing the old plastic courtesy tray with a small stainless steel kettle, and a moveable tray that can be placed on the dresser. Also, towels should be checked before placing them on the rail. I have given a higher rating based on other aspects of the hotel that enhanced our stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Thank you for posting a review regarding your stay at our Webbington Hotel. Many of our guest rooms offer wonderful views out over the local countryside and it is always a pleasure to read when our guests have had the opportunity to experience the views from our terrace. Your feedback is very much appreciated as it helps us to identify any areas that our guests feel could be improved, the feedback will be shared with the management and staff at the hotel and I know they will be as pleased as I was to read your review. We pride ourselves on our high level of service and endeavour to provide for all our guests requirements. Thank you for choosing the Webbington Hotel, we do hope we have the pleasure in welcoming you back again soon. Should you require accommodation in the area in the future please do not hesitate to contact the hotel directly or via our website so we can assure you of an enjoyable stay. Regards Sabrina Cox Guest Relations Manager

"Ok but odd atmosphere!"

3
14/07/2016

Recently stayed here as a stopover. Whilst the hotel appears to be in the middle of no-where, being in an elevated position you really can't get away from the fact that the M5 is clearly visible (and audible) in the distance! Plenty of parking available and our room/bathroom was clean - bed was extremely comfortable. The hotel seems to go the extra mile in some areas i.e. good quality breakfast choices, however we then had a poor quality bar meal and overall, although staff were polite, they really didn't seem overly attentive. As examples, we were stood waiting a while to be seated for breakfast and when the waiter finally appeared, he made no reference to apologise if we'd be waiting long and just took us to a table. When I tried to give him my room number (which you'd expect from experience at other hotels) he looked confused with the information! After serving tea/coffee, we had no sight of him again - they just left everyone to it. Also, when we checked out, I'd anticipated the reception staff asking about our stay (as you'd expect!) but No, they thanked me for the key and that was all. Although the hotel was Ok, the odd atmosphere really let it down and wasn't conducive to it being the relaxing 'spa feel' that we've experienced at other similar hotels.

"Enjoyable stay"

4
14/07/2016

Very Large Room, in the main.part of the hotel, floor boards creaked like mad but was part of the charm the room 9 meter poll, gym, sauna very clean, tennis courts, good bar, staff could not faulted but were very busy, the food was excellent, and very tasty. The hotel is just off the M5 but no noise apart from the hume if windows were open, the best nights sleep I've had in all the hotels I've stayed in, very central to most North Somerset attractions, The only fault we found was in the dinning area on the second night, we waited about an Hour for our meal, after complaining about 20mins the head waiter came over and said they were sorry but very busy, after having a drink we were stuck to the hotel so had to wait. we were offered a drink to say sorry but refused. but all was put right in the morning by the day Manager, but never see the night Manger at all he could not be bothered or had no pride in his job. were has the day Manger could not be more helpful. WE WILL STAY HERE AGAIN WITHOUT A SHADDOW OF A DOUDT.

"Beautiful hotel in the middle of nowhere"

4
13/07/2016

The room is excellent really comfortable beds and rooms are spacious and clean, restaurant serves excellent food (prices are not unreasonable) the bar also serves the same menu as the restaurant so food quality is good, staff are very helpful and friendly, if like me you get the top floor room you dont need to use the gym there as you get more than enough exercise just going up and down the stairs to your room. swimming pool is great and the gym well equipped. love the hotel, only one down side and it seems common to most I can never for the life of me understand why when they fit a jacusi bath to a room they do not sound proof it, (great for the person taking a bath) the noise when someone is in an adjoining room with one of those going is terrible especially at 5 in the morning, apart from this little annoyance the hotel is great. its only a 5 mile drive from Cheddar Gorge and caves, great views of the surrounding countryside and the nearby M5 motorway, sun terrace to enjoy a drink in the evening or meal outside if that takes your fancy, and well stocked bar for drinks

"Perfect localation for our son's Christening"

5
11/07/2016

We hired the garden suit for our Son's Christening on 3rd of July and I feel we could not have pick a more perfect location. Sarah (the events coordinator) couldnt do enough to help plan the day and she gave regular emails to help organise the day and met whatever we wanted. The garden suit - the views were stunning for photos and the outside area was perfect (safe and secure) for all the children to run around and play. The weather was lovely too. On the day the staff couldnt do enough to help with the food, drink, cutting of the cake (which I forgot about!!) and also a glass was smashed and they quickly came and cleaned it up.Also a small group of us stayed after everyone else went and had a few drinks and we didnt feel rushed and the staff remained friendly and polite and even played with the children!! I can not recommend the Webbington enough - the food was great and the candy cart was a real hit with the kids!! Our guest loved it too and I know that some will be booking here in the near future too. Thanks so much you made our Son's Christening day so special!!

"OK but expensive"

4
09/07/2016

It's difficult to find and really not very practical for coaches the room(114) were clean and smart but quite small and finding it was like a game of krypton factor lol the outdoor terrace area was pretty but the noise from the motorway spoiled it . The bar is expensive £4 +per pint and £4.95 for a cheese sandwich! The breakfast was poor for a best Western the sausages were undercooked and the Scambled egg was too creamy, the butter was too hard to spread on your toast and most of the stuff was luke warm , but it was all clean and the manager was helpful

"Wedding anniversary weekend"

3
06/07/2016

Slight disappointment with this hotel. Not helped by some heavy rain on our arrival day so unable to relax outside - not the fault of the hotel! However food was not as good as the service sadly. Last morning was a let down with no hot water - merely told when we were checking out that the boiler broke over-night; no apology offered as such which was a pity. Lovely location.

"Comfortable hotel"

4
06/07/2016

Lovely hotel with very helpful staff. The location is lovely and we enjoyed a walk in the nearby mendip hills. Although the hotel is only just off the motor way the traffic noise is not disruptive. The hotel itself is nice and looks like it has been updated however the rooms seem slightly out of date. However the room was clean and had no problems just dated.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Emma W Thank you for your review and for choosing our hotel for your accommodation requirements . I was very pleased to read that you took the opportunity to experience the wonderful views and walks out across the Mendips and that you found your allocated guestroom met with your expectations. Thank you for choosing the Webbington Hotel, we do hope you will consider staying with us again and should you require accommodation in the area for a future stay please do not hesitate to contact the hotel directly or via our website so that we may personally assist you with your next reservation and assure you of a comfortable and enjoyable stay. Kind regards Sabriuna Cox Guest Relations Manager

"Very relaxing Hotel with great views"

5
05/07/2016

Fantastic hotel with a bit of history, welcomed by friendly helpful staff, The rooms where large and well provisioned, if a little short on milk for the tea/coffee, but more was available from the bar. The bar Tariff was reasonable for a hotel of this type, and the view from the terrace next to the bar was excellent. My complaints would be that there had been an event on and there was some litter around, and the terrace seemed to be for the sole use of smokers with every table having a cigarette bin next to it. This hotel benefits from having a Spa with pool and gym.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Geoff P Thank you for your review. I was extremely pleased to read that you enjoyed your stay with us and that you were made to feel welcome from the start and throughout. Your feedback is very much appreciated and will be used to ensure we continue to provide a superior experience for all our future guests. Thank you for choosing the Webbington Hotel, we do hope we have the opportunity to welcome you back again soon. Kindest regards Sabrina Cox Guest Relations Manager

"Lovely old hotel with great views"

4
04/07/2016

Me and my friend booked this hotel as it was close to cheddar gorges and Wookey hole! The view is amazing especially when sitting on the terrace when the sun is out. The hotel its self is traditionally old and creaky and has a good bar and restaurant. There was a wedding going on but we heard very little. The pool was a nice extra even if slightly cold, the only problem we had was that the steam room was in the gym! Not that this was a problem it was just a weird place to have it considering the recent refurb. The bar staff are s little slow but if you order before your glass is empty it's fine. Laid back approach is typical for the area. There's no 100% rush like in London which is nice. Will defo stay again if in the area.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Sazzaw Thank you for taking the time to write a review of our hotel following your recent stay we are indeed lucky to be located in such an area of outstanding beauty I was delighted to read that you enjoyed your stay and the pool and were not disturbed by the wedding taking place. I will be sure to share your review with the team who I know will be as pleased as I was to read your comments. Thank you for choosing the Webbington Hotel we do hope you will return to the area and allow us the opportunity to welcome you back once again. Should you require accommodation in the future please do not hesitate to contact the hotel directly or via our website so that we may personally assist you and assure you of another relaxing stay. Regards Sabrina Cox Guest Relations Manager

"Stunning Views"

4
28/06/2016

I'd seen this hotel from the M5 many times and always wanted to visit to see if it was as good as it appeared, we stayed for one night whilst touring Somerset. Check in was very efficient and we were directed to our Courtyard Room which was accessed by walking through the bar. It was a double room but only just. Bed was comfortable and OK for an overnight stay but there was very little space around the bed and passing each other as we moved around the room was tight, a good job we didn't have much by way of suitcases. En suite like the bedroom was clean but showing beginning to show signs of age. Good shower with plenty of hot water although the shower head could do with a good clean to remove the limescale. There is a terrific terrace to sit and enjoy drinks/meals off the bar which makes the most of the stunning views. It also has full spa facilities but we did not take advantage of these Overall a good visit at a good price .

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear ThemTwo Thank you for taking some time to write a review. I am delighted you enjoyed our location we are indeed very lucky to be in such a beautiful rural setting and the views are indeed spectacular especially from our terrace. Your feedback is very much appreciated as it helps us to identify areas that our guests feel could be improved. Thank you for choosing the Webbington Hotel and we do hope you will consider a return visit. Regards Sabrina Cox Guest Relations Manager.

"Nice view - we didn't get it."

3
27/06/2016

Beautiful views from this hotel - except we didn't get it. We got the pokey room overlooking the kitchen bins. A tip - ask what room you are going to get before you go and what the outlook is. Get the name of the person you ask ... Otherwise it was a very nice hotel and helpful, but run off their feet, staff.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear underwater_is_best1 Thank you for your review. Firstly I would like to apologise for not completely exceeding your expectations with regards to your recent stay at our hotel. Your feedback is very important to us and helps to identify any areas that our guests feel could be improved and also ensures we continue to offer the standards and level of service we do so pride ourselves on. I will be sure to share your feedback with the management team so that we may maintain and improve our guests experience. Thank you for choosing the Webbington Hotel we do hope we have the pleasure in welcoming you back again soon and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website, as we would personally like to assist you with any future reservations. Kindest regards Sabrina Cox Guest Relations Manager

"weekend break"

3
27/06/2016

the weekend in the hotel was fine the breakfast was good with a reasonable selection and some gluten free options (a sausage would have been nice) but no complaints really room was small but for value we could not fault some noise from the rear of the bar late evening sounded like the empties being taken out .

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear bmouthone., Thank you very much for your review of our Webbington Hotel, I was delighted to read that you enjoyed our hotel and the facilities offered Your feedback is very important to us and will be shared with the management team so that we can prevent the situation from reoccurring. We do hope we will have the opportunity to welcome you again and should you require accommodation please contact the hotel directly or via the web site so that we can assure you of our low rate guarantee. Thank you for choosing the Webbington Hotel. Kindest regards Guest Relations Manager

"Bristol Flight stay - Premier Inn next time"

1
27/06/2016

We stayed (4 adults and a 3yo) for just 1 night (thankfully) before flying from Bristol airport. When booking over the phone we were not advised there would be a wedding party there the same night, would that not have been the courteous thing to do Best Western?, then they proceeded to put our rooms directly next to the reception facility with banging music until midnight - excellent way to relax just prior to your flight with a 3yo. So that was not the ideal start, however prior to that we thought we would grab a bite to eat, we ordered 2 of the burgers and 2 chili con carne.....I say con carne, it looked more like that fine slimy cat food you can get.....not pleasant although the burgers did seem OK, however the server just dumped the 2 plates of chili con carne down randomly on the table, not asking who they were for, not at anyone's specific place and buggered off...my partner on stretching across to grab mine for me badly burnt her fingers as he also failed to tell us the plates were nearing the temperature of the sun, awesome service. on what planet do you think service consists of dumping plates and walking away? The other server however was good and immediately got a burns pack. On speaking to the Duty Manager about it, yes there were the usual apologies but I didn't really get the sense he gave a toss and just thought more about moving that member of staff to a non-public facing role - dishwasher duty coming up for that useless numpty then!! So after burns and a crap nights sleep in a room where you could here every creak of the floorboards above, half the light bulbs didn't work nor did the TV remote we went for breakfast. Overall not too bad, good choice although the soggiest fried bread ever encountered, not entirely sure it was possible but boy did they achieve it and over eager staff trying to take your still half filled coffee cup away, not sure what part of Europe the staff come from, but it really seems like good English skills and any kind of customer service training are massively lacking. On travelling to Bristol airport saw a Premier Inn - think that'll be a far better bet next time.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear ColmarUK Firstly, please let me sincerely apologise for anything less than the memorable and enjoyable stay. I will be personally sharing your review with the management team at the hotel so that any areas that fell below our own high standards of customer care, to ensure we continue to offer the all-round experience that we pride ourselves on as a company. Thank you for choosing the Webbington Hotel and I do hope you will consider a future stay so that we may assure you of the highest possible level of service and standards and exceed your expectations at every opportunity. Kind regards Sabrina Cox Guest Relations Manager

"Business stay whilst working in the area"

4
24/06/2016

Stayed in the Best Western Webbington for 3 nights recently whilst working in the area. The hotel is set in a stunning location looking across a valley (view slightly spoilt by the M5) but is not close to a main road. It appears to be popular with coach parties - which tended to make the dining room very busy in the evenings. That said the bar and lounge area is very comfortable and I found eating in these was not a problem. The rooms and corridors look a little tired - but all areas were clean. Overall, for me who is really in a hotel first thing in the morning and then late in the evening/overnight, it offered all I needed.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Thank you for your review following your recent stay at our Webbington Hotel. I was pleased to read that you found our bar and lounge comfortable and that we were able to offer you all that you needed. Your feedback is very important to us and used to ensure we maintain and improve our standards and services for all our guests to enjoy, I will be sure to share your comments with the hotel management team who I know will act accordingly to ensure our guests a comfortable and enjoyable experience whilst visiting our hotel. Thank you for choosing the Webbington Hotel & Spa, we do hope we have the opportunity to welcome you back again soon. Should you be planning a future visit to the area please do contact the hotel directly or make a booking via our website as we would like to personally assist with any future reservations or requests for information. Kindest regards Sabrina Cox Guest Relations Manager

"Stop over for Bristol airport "

5
24/06/2016

About 20 minutes away and 14 miles away. Nestled in the quiet hilly countryside is this 1907 mansion - now hotel. Staff very helpful. Well ness centre and swimming pool a must to do! ( clean and modern) rooms a bit dated. But everything you need. Clean comfortable beds and bathroom. Room service at no extra charge. A pleasant stay and for 43£ a real bargain. Thank you

"Quiet in a nice location"

3
22/06/2016

I stayed one night at the BW Webbington hotel as it offered a good deal on price, it is approx. 6-7 miles outside Weston and if I did not have a car would of been difficult to get to. It is quiet most of the time in a nice location, but seemed to me a little off the beaten track than I realised. The hotel is on a hillside and overlooks the valley and M5 which can be noisy. It is an old building and has lots of steps to join parts of the building, although it does seem to have disabled access to some parts. I could of had dinner here as prices aren't too expensive, but with a couple of coach groups that had large round tables set for dinner put me off. So opted for the local town. The rooms are comfortable, but found mine very warm, and when I open the window you can hear the M5, that thankfully wasn't too noisy. Breakfast was very good and offered continental or full English from the buffet, and you can order eggs cooked any way you prefer. the staff were polite and efficient. I would stay again if the rates stay the same.

"Lovely but dog eared"

3
16/06/2016

Spent the weekend of 11-13 June at this hotel. This is the good, bad of this hotel. Good: Room in courtyard block. Not a bad size, everything you need, full length mirror, desk/dressing table, club chair, 2 three foot beds zipped together to make superking, not too uncomfortable but I think it would be needing a mattress topper soon. Nicely decorated, flat screen tv with freeview, tea and coffee facilities, three kinds of tea, sugar and sweetener and I thought this was a nice touch, hot chocolate sachets, along with biscuits. The duvet on the bed was quite old I think as it was incredibly heavy. Nice view from window and not overlooked. I didn't draw the curtains because I like the light but if someone wanted black out in the room these curtains would be no good. Lighting was fine but has to warm up as they're energy saving bulbs. Bathroom: Large, could do with some kind of unit round the sink to put your things and there is plenty of room in this bathroom to do that and make a walk in shower. Could also do with a mixer tap for the sink as the water comes out really hot. Shower: Rainfall one, lovely hot water. A non slip mat was left for the bath which I was grateful for but could do with a handle to help get in and out of the bath especially for someone small like me, it is the law in America to have handles to help in and out of the bath. Heated ladder towel rail. BAD: There is no lift in this hotel, there is quite a walk to your room, we were two flights up and because quite a way from the car park we carried all our luggage in one go and it was very hard work so a lift would be a Godsend or at least a porter to help. The hotel is tired and dog eared but has a quaintness to it. There is a fabulous view from the outside bar area and inside the bar area is big squashy sofas that we spent an evening on reading our books, the only downside to that was we had a bar snack that was almost inedible, I had nachos with chilli, the chilli was dry and the beans were so broken down that I think it must have been old and the guacamole although was green but was unlike any I had ever seen or tasted before, some kind of mayo with green colouring I think. My husband had a ploughman's with no dressing on the salad or butter for ciabatta bread, should have been crusty bread. Also I had to ask for the table to be wiped as it was filthy and all the girl behind the bar said was "why is it dirty" After our first clean, we'd been out most of the day and came back to a floor that hadn't been hoovered and the duvet just pulled up on the bed, the sheet underneath was still rucked up from the night before, I re made the bed myself. The towels were very thin and a couple of the hand towels had some kind of yellow stains on them, they should have been checked and thrown away. Unfortunately we didn't use the pool but did have a look and it looked lovely. There was a function on the Sunday night and that wasn't too loud but at 11.30pm there was a car parked outside the block we were in and blew his horn very loudly and shouted goodnight to everyone, it made me jump out of my skin as I was asleep, we did complain to reception next morning and they said they would deal with it. So would I recommend this hotel, Yes I would as it did have it's charm but the staff need a bit of training I think.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear alfaromeoKent Thank you for your recent review and positive comments regarding your allocated room and the wonderful views . We take all customer feedback and comments seriously in order to maintain and improve our standards and services to ensure all guests a more comfortable and enjoyable stay. I was however disappointed to read of your dissatisfaction regarding your bar snack and housekeeping and noise issues. I would like to assure you that should you have bought your concerns to the attention of the reception team or duty management at the time we would have made every possible effort to rectify the problems. Thank you for choosing the Best Western Webbington Hotel and Spa and your recommendation, we look forward to welcoming you back again soon. Regards Sabrina Cox Guest Relations Manager

"best ever hotel for service and price"

5
14/06/2016

I stayed 3 night last week with my girl friends and I loved it,service was excellent,from portuguese barman and also all the staff serving breakfast,they all doing excellent job and very professional. Reception 10 out of 10,smiley and very kind. swimming pool and view round it was blowing mind . Room was large and clean and good bed. thanks for nice short holiday.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Ray D Thank you for your excellent review! It's so great for our staff to hear such positive feedback from guests and it really helps to boost morale throughout the hotel. I'm really happy to see you enjoyed all aspects of your stay . I'm glad we could do everything you needed and wanted and can't wait to welcome you back again to give you another fantastic experience. Many Thanks Sabrina Cox Guest Relations,

"Flatters to decieve"

2
12/06/2016

Stayed as an overnight 'journey breaker' when travelling from Yorkshire to Devon. Booked from viewing on Best Western web site of what appears and is described as "country manor charm...", sadly not entirely the case. The setting is certainly in charming country side, but the hotel does not match the surroundings. Rooms are small are greatly in need of refurbishment. It is also worthy of note that rooms are all close together which means we found to our cost at check-in, when enquiring if we could be allocated a room in a quieter part of the hotel; to be told there wasn't really such an area and we should be aware there was a wedding on with live music until midnight. Hotels are obliged to advise at time of booking of such matters that, as would have been the case for us, have meant we would not have booked.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear GaryandYvonne Than you for your review. I would firstly like to apologise that we did not meet or exceeding your expectations on this occasion. The Webbington has a beautiful setting offering wonderful views of the surrounding countryside. As a very popular venue for weddings and other celebrations it is our policy to advise all guest prior to arrival that a wedding or other function is taking place and I apologise if the was not the case in this instance. We pride ourselves on the high levels of service and standards that we provide and strive to ensure that all of or guest have a relaxing and memorable stay. The Webbington has a wide variety of rooms many offering views and we would hope that you will return so that we can both meet and exceed your expectations. Your feed back is very important to us and we thank you for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager

"Nice stay"

4
09/06/2016

We stayed here for 1 night (Sunday night), room was ready when we arrived, we used the gym and the swimming pool - both very nice. Room was basic but had a tv, and large bathroom with bath. We had dinner on the terrace with lovely views which was really nice. We only paid £40 for 1 night and it was a clean, basic room and we had use of the pool and gym - I was very pleased we booked here.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear amyfromlondon3 Thank you for taking the time to post a review following your stay at the Webbington Hotel. I as delighted to read that you had an enjoyable stay and were able to take advantage of the swimming pool and gym. The views from our terrace are wonderful and weather permitting it is a great place to relax and enjoy either a drink or meal. Thank you for choosing the Webbington and we look forward to welcoming you again soon. Kind regards Sabrina cox Guest Relations Manager.

"Ok.."

3
06/06/2016

Arrived after a long drive only to be told that the twin we booked wasn't ready.. We could here the housekeeper mouthing off in the back office which was a little disappointing. Room was basic, dirty tissues were on the floor on arrival. Room extremely hot and we couldn't keep them open due to the loud wedding going on. Breakfast was nice though.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear munster79 Please accept my sincere apologies for not exceeding your expectations during your recent visit to our Webbington Hotel. As a company we strive to provide standards and services so our guests can experience a comfortable and enjoyable stay, however this was clearly not the case with yourself, for which I am truly sorry. I would like to assure you that your comments have been passed to the management team at the hotel and will be discussed at length and any issues addressed and rectified as quickly as possible so that we can ensure we continue to offer the level of standards that many previous guests have positively commented on. Thank you for choosing the Webbington Hotel .Should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website whereby we can assure you of an enjoyable and comfortable stay. Regards Sabrina Cox Guest Relations Manager

"Not a BEST WESTERN more like a BAD WESTERN"

2
06/06/2016

Arrived to find room not cleaned very well, there was a crack from top to bottom in the window so it was not safe to open the bed side wall light was not safe to turn on the fitting was so lose.Also the Furniture looked as though it had come from a skip. Apart from that the Breakfast was excellent and the staff very good

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear fairweather2008 Thank you for taking the time to post a review following your recent stay at the Webbington Hotel. I was delighted to read that you found our staff accommodating and that you enjoyed your breakfast in our restaurant. I was however disappointed to read that you were unhappy with your room and for this I apologise. We pride our selves on the high level of service and standards that we offer and your feedback will help us to address any areas that could be improved to enhance our guests stay. Thank you for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager

"Lovely short break"

4
04/06/2016

We've just had a two night mid week break here. The setting is beautiful though a little isolated but we knew that before we went and were prepared to drive to places. It's close to Weston super Mare and Cheddar Gorge to name a few. We really enjoyed our stay here and only have a couple of not so positive comments. The first is that they gave us one complimentary breakfast. Why only one? Either give enough for the number of people in the room or don't give anything. Secondly was dinner in the hotel. We chose to eat in the restaurant instead of the bar. The food was ok but not great whereas the food in the bar looked lovely. Both of these comments aren't bad and are obviously our opinion and doesn't change the fact that we had a lovely stay and would recommend to all. It's also a fantastic location for a wedding.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear uglygirl Thank you for your review. I was very pleased to read that you enjoyed your stay here at the Webbington. I would like however to apologise for not exceeding all of your expectations and assure you that you feedback is most important to us and will be used to ensure all future guests receive the level of service and standards that we pride ourselves on. Thank you for choosing the Webbington Hotel, we do hope we have the opportunity to welcome you back again and should you require accommodation in the area in the future please do not hesitate to contact the hotel directly or via our new website as we would very much like to personally assist you with your next booking so that we can of another comfortable and enjoyable short stay. Kindest regards Sabrina Cox Guest Relations Manager

"A brilliant stay!!"

5
03/06/2016

We have just returned from a 4 night stay here and must say we were very impressed. Passed hotel on the M5 numerous times and always fancied staying. All staff from reception, bar, restaurant & house keeping were very friendly, professional & willing to help when required. Having a refreshing drink sat out on the terrace with views for miles across the country side was lovely especially with the kind weather we had. Hotel was spotless in all areas, with people checking through out the day clearing any empty glasses/dinner plates or just straightening chairs & tables. Our room was in the annex a joined via a courtyard to the rear on the 2nd floor. The room wasn't the biggest of rooms but was well adequate for our stay and we received room service daily refreshing towels & complimentary tea/coffee/biscuits etc. The only criticism I could make is the way the used towels, bedding, dirty dishes etc are left on the landings while room service is carried out. Other than that we would recommend it ....... plus we will return ....... thank you!!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Plb89 Thank you for taking some time to share your feedback following your stay with us. I was delighted that we could provide you with a wonderful experience and that our hotel, facilities and location could all go towards enhancing your experience. I will be sure to share your review with everyone here at the hotel and I know they will be as pleased as I was to read your comments. Thank you for choosing the Webbington Hotel, we do hope to welcome you back again soon and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website so that we may personally assist you and assure you of another comfortable and enjoyable stay. Kind regards Guest Relations Manager

"Enjoyable time out"

4
01/06/2016

An unexpected hotel in the middle of the country side with Cheddar Gorge nearby. We stayed here with a coach trip and we were delighted with the service, the staff are well trained and very polite. The food was faultless and plenty of it. The rooms were clean, An enjoyable stay and time out in the country side, what more could you ask for.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Alison A Thank you very much for you excellent review, I was delighted to see that you had such an enjoyable stay here at the Webbington and that we could provide you with everything you needed and our dedicated staff were able to enhance your stay . Thank you for choosing the Webbington Hotel and Spa Kind Regards Sabrina Cox Guest Relations Manager,

"Beautiful old English Country Hotel"

5
31/05/2016

We spent a wonderful stay here. We had a fantastic room with a private balcony overlooking the levels to the sea in the distance. The hotel is an old English mansion and has been beautifully preserved with original features. All the staff were excellent, very polite, cheery and helpful. The weather was great so we were able to sunbath on the loungers on the outside verandah by the pool, which has great views out across the levels to the sea. In the evening we enjoyed a pre dinner drink on the beautiful verandah,(again, you guessed it, overlooking the levels with the the sea in the distance). Whilst watching the sun go down. Our evening meal was good, not great but still very good. Overall this was a great value for money stay and we will definitely return.

"Wheelchair Users Its a No No"

1
29/05/2016

As a wheelchair user I booked this hotel but checked weeks in advance that it was wheel chair accessible & assured it was. If you are a solo wheelchair visitor you would have no chance of booking into the place as you cannot get to reception from the frontage at all due to a flight of stairs with no ramped access. Once advised you have to go around the back of the hotel (because there is a massive flight of stairs inside out of reception to the main areas) you are presented with a moon scape pot holed alley, once you have squeezed past an employees vehicle, at the end of the alley are two disabled rooms in a courtyard. Immediately adjacent to your room is the smoking area so don't open your windows if you don't like smoke. A generator can be heard all night cutting in and out resonating through the paper thin walls. Health & Safety would have a field day inside. The ramp up the 10" step into the restaurant is immediately adjacent to the open flight of stairs out of reception so if you fell out your chair whilst negotiating the ramp you would fall 15ft into the lobby. Once up the 1st step there are further steps down into the restaurant, but for you to use the ramp again people eating below have to be moved out the way off their table to give you access in. Sorry at this point the white flag was waved we retreated checked out & left after only one night never to return.

"Superb location, but the place needs some refurbishment"

3
28/05/2016

This was a one night stay for a group. My sat nav had to work hard to find the hotel. The car park is a decent size. The receptionist wasn't very friendly and was a poor advert for the hotel. The bar and restaurant staff were all good. The room was ideal for a one night stay, although it was tricky to see the TV from one of the twin beds. The hotel just needs some care and attention such as better bathroom fittings, cleaned carpets and new furniture. The wifi was easy to connect and a good speed.

"Bit out of the way, but Excellent quiet hotel"

5
27/05/2016

I actually booked this hotel thinking I was 15mins from Bristol.... Its about 1hr15mins from Bristol. Nice hilltop location with fantastic views over the surrounding Somerset Countryside. Friendly receptionist on arrival. Two large coach parties were also here, however that didn't really impact the service provided. Both dinner and Breakfast was excellent. Room was fine with a comfortable bed. Given the price paid for my stay, I consider this hotel to be excellent value for money. I would return here.

"2 night stay"

1
25/05/2016

Let me start of by saying that I have stayed at many a Best Western Hotel and they have always accomodated my unusual working hours and I have always had a decent room to wind down in. Now The Best Western Webbington. I ring the hotel mid afternoon as I do with all hotels I stay at, to ask if they can prepare me a dinner for 10pm. Now I know the restaurant closes at 09:30 pm, but these guys are always helpful and go the extra mile for the customer, right? Nope, sorry can't be done no dinner for you, we know you work late and can't arrive till 10pm but thats tough. You guys are in the hospitality business so how about showing some? Ok now after walking a few miles to my room, i find that it is the smallest room I have ever stayed in, decor is in their words "classic" my words dated and drab. The toilet has one of those very noisy camping type cisterns, so this room clearly never use to be a room and now the cleaner has nowhere to put their mop away! Personally never again. Sorry about the picture but the room was so small I couldnt get stand back and get it all in. I enjoy my comforts, do you? Come here at your peril.

"Great location shame about the hotel..."

2
22/05/2016

We visited this hotel as part of a wedding party and where told it was a special rate for this, £95 b&b but then on the day found we could have booked it on the hotels website for £75 which fell on deaf ears when challenging the staff. When we arrived for the evening party the receptionist was pretty blunt and seemed dissinterested and when we got to our room after a labyrinth tour we discovered a tired small room facing a steep bush clad slope 3m away. The room was sparse and not that clean, noisy bed and very thin walls, no ventilation or double glazing. We asked for a iron & board and after 30 min it arrived, but the ironing board was burnt dirty and holed and the iron was leaking and covered in burnt clothing..., when I unplugged the iron after use I got a SHOCK....noticed afterwards no PAT testing certificate on it. We took the iron back to reception to report this and have the iron destroyed, the receptionist was shocked but did not really have any idea what to do. In the morning after a good breakfast we checked out and spoke to a different receptionist who said she wondered what the iron was doing there....and said the evening girl was useless...the manager was called and was shocked and said they were trying to get all appliances tested but was to busy...not an excuse I'm afraid.. but he then gave us our bar bill and £20 off better than nothing making the B&B rate £75 the max I would pay for a room here.

"ONE NIGHT STAY DISSAPOINTING"

3
19/05/2016

Checked in, receptionist very bubbly, asked for a 4am alarm call, didn't get it. Room large but dated, no plug near the mirror to dry your hair, poor shower. Food in the bar was extremely basic and not enjoyable at all. DISSAPOINTING for such a lovely old hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Hillsquayside Thank you for taking the time to post a review following your stay here at the Webbington Hotel. I would like to apologise that we did not exceed your expectations meaning that you were disappointed and for failing to deliver your 4am wake up call. Your feedback is very much appreciated as it helps us to identify areas that our guests feel could be improved and is used to ensure we continue to maintain and improve our standards and service. Thank you for choosing the Webbington Hotel and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via the web site so that we can assist you with your reservation and assure you of an enjoyable and comfortable stay. Regards Sabrina Cox Guest Relations Manager

"One Night SDtay"

4
18/05/2016

Hotel was lovely. Wonderful views. Good bar and food and very clean. However, the night we stayed there were very large groups of people who were very noisy and kept us awake most of the night, shouting, laughing and banging doors. The ventilation fan in the next room was very noisy and had obviously been left on whilst occupant not in room and sounded like a Hercules Aircraft coming into land. It eventually stopped after some hours when occupant returned. the other side, the occupant spent the entire night loud snoring. the walls were thin and this coupled with ventilator sound, laughing, shouting and banging doors made for a sleepless night! It was mentioned to reception staff the next morning but there was no real comment. All that said, lovely hotel, lovely bar and food and very clean.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Julie W Thank you for your review following your recent stay with us. I was very pleased to read that you thought our hotel lovely and enjoyed the views and found both the bar and the food good. You feedback is very important and we certainly do appreciate you taking the time to review our hotel. I have asked our maintenance team to investigate the "Hercules Aircraft" in the adjoining room . Thank you for choosing the Webbington Hotel and I do hope that we will have the opportunity to welcome you again so that we can exceed your expectations and ensure you of a relaxing and comfortable stay. regards Sabrina Cox Guest RElations MAnager

"Great Stay"

5
17/05/2016

Had a good time at a fantastic hotel, the whole weekend was good the food, was good and the staff helpful. We will visit again and our family loved it. It was just as good as the last time that we visited.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Thank you very much for you excellent review, I'm very happy to see you had such an enjoyable stay here at the Webbington and that we could provide you with everything you needed. It's great to hear that you will return and I look forward to welcoming you then. Guest Relations, Webbington Hotel and Spa.

"Lovely hotel with character"

5
16/05/2016

I can recommend a room upgrade, we stayed in Room 10 and couldn't fault it, plenty of space to relax. Our experience at the hotel was great from start to finish! The girl on reception was helpful and pleasant and breakfast provided everything that we needed.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Thank you for your recent review and for choosing the Webbington Hotel. Our location is ideal for visiting Bristol, Weston Super Mare and the many attractions in the local area. I was delighted to read that you thoroughly enjoyed your stay in one of our superior rooms and that our receptionist was able to enhance your stay. I was also glad to read that you took the opportunity to take breakfast during your stay and enjoyed the variety and choice available. Thank you for taking the time to review our hotel and choosing the BEST WESTERN Webbington Hotel as your preferred choice in the area, we look forward to welcoming you back again soon. Regards Guest Relations MAnager

"Absolutely fantastic. Cannot fault"

5
12/05/2016

Well what can I say. We had our wedding here and from the very start until the very end it was made enjoyable and stress free for us. The staff were outstanding, particularly Dan who was there to ensure our big day ran smoothly (he certainly did just that)! The rooms were dressed beautifully and was spotlessly clean and tidy throughout. Nothing was too much hassle. Our meals were perfect and very tasty as was our evening buffet, which was continuously topped up to ensure we had enough. The rooms were lovely, clean, comfy and spacious. If you are looking to stay at this hotel then I ca assure you you will get top service. Fantastic

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Siân W Thank you so much for your review in respect of your Wedding We are all delighted that you had such a wonderful day and really appreciate your very kind words. It was a pleasure to host this very special day for you and all the staff will always go that extra mile to ensure that everything goes without a hitch. I will make sure everyone sees your comments. We all look forward to welcoming you back to Webbington Hotel again soon – perhaps for your first anniversary, if not before. Kind regards Sabrina Cox Guest Relations Manager

"Wedding day."

5
09/05/2016

My daughter had her wedding here on 16th April. It was fabulous. The staff were friendly and very efficient. The wedding meal was lovely. Nothing was too much trouble. I can't see why people go to places six times the price frankly! The room we had the wedding breakfast was really nice. No it's not an old mansion or Manor House...but why pay so much more and get no more for your money. Excellent venue in every way.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear judimartin63 Thank you very much for your kind review following your daughters wedding at the Webbington Hotel. We consider it a honour and a privilege to be the venue for such an important occasion and strive to ensure that both the Bride and Groom and the guests have a memorable and enjoyable time. I was delighted to read that we were able to ensure that your day went with out a hitch and I will ensure that I share your kind words with the dedicated team at the Hotel. Thank you for choosing the Webbington Hotel. Kind Regards Sabrina Cox Guest Relations Manager

"Outgrown its 3* status"

5
08/05/2016

A very nice hotel with lots of character. Not suited for those wanting ultra-modern plasticised environment! Many different levels and stairs (no lifts) but loads of charm. Lovely setting and good facilities (gym and indoor pool) - one has to accept the limitations on layout on a many times adapted old building! Pity that the food in the restaurant was rather bland and not good value. There was an evident lack of a 'maitre de' in the restaurant as some people were left standing and meals were offered to wrong guests! Starter cutlery was placed inside the main cutlery! (not on the table to start) - ? a training need!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear r0nam70 Thank you for your review of our hotel. I was extremely pleased to read that you enjoyed our hotel and facilities as we would like for all of our guests to enjoy the experience as you did. Your feedback is very much appreciated and will be shared with the management team so that the issues raised regarding the restaurant can be addressed. By telling us how you enjoyed your stay and what we could do to improve, you are helping us deliver a superior experience for you and other guests in the future. If we can be of any assistance in the future please do not hesitate to contact us directly or via the website so that we may personally assist you . Thank you again for taking the time to write a review and for choosing the Webbington Hotel. Regards Guest Relations Manager

"THE wEBBINGTON HOTEL"

4
06/05/2016

excellent staff, professional, well presented and knowledgeable. Rooms fantastic, period atmosphere , well appointed and excellent space. Service great and food extremely good value for its content and choices given

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear 811patricke Thank you very much for you excellent review, I'm very happy to see you had such an enjoyable stay here at the Webbington and that we could provide you with everything you needed. It's fantastic to see you fully experience the high quality of our staff both in the reception and in the restaurant and indeed that you found great value for money . Thank you for choosing the Webbington and I look forward to welcoming you then. Guest Relations, Webbington Hotel and Spa.

"Disappointing"

2
06/05/2016

The hotel was in a very good location; however, we discovered that it had far too many steps everywhere including en route to our room which was located in the Courtyard annexe. The "disabled" access route was a bit easier once we found it, but we still had a flight of stairs up to the room carrying a heavy suitcase, so not very easy to negotiate. Decor was dark and dismal with brown panelling everywhere, and we thought the restaurant was unappealing with a lacklustre menu so we ate elsewhere. Room was quite small for a twin, and a bit tired in appearance; the side of the curtains near the window was spotted with black mouldy areas and the whole room could have done with a deep clean. Fortunately the shower worked ok, so it was not all negative, and the beds were comfortable enough.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear DMM6313 I would like to take this opportunity to apologise for not exceeding your expectations. I can assure you that your comments will be investigated. We strive to achieve customer satisfaction and provide high levels of customer service and customer satisfaction and clearly on this occasion we did not. We take all our guests comments very seriously and I thank you for your review which will help us identify areas of concern so that we can address them as quickly as possible so that we can continue to provide a superior experience for all our guests, and as you can read from previous reviews many guests have indeed enjoyed their stay. We would very much like to welcome you back to the hotel and should you wish to return for a future stay please contact the hotel directly or via the website so that we may personally assist you in anyway possible and assure you of a comfortable and enjoyable return visit in one of our main house guest rooms. Regards Sabrina Cox Guest Relations Manager

"Last minute stay"

3
02/05/2016

We booked a room at short notice. It was clean and pleasant but a shadow of a foregone age. the location was lovely but the M5 noise did detract a little. Staff were friendly and helpful. We had breakfast which was very nice.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear adrian_wylie380 Thank you for taking a little time to write a review of our hotel following your recent stay. I was delighted to read that you chose our period property for your stay in the area. Thank you for choosing the Webbington Hotel, we do hope we have the opportunity to welcome you back again and should you require accommodation in the area in the future please do not hesitate to contact the hotel directly or via our new website as we would very much like to personally assist you with your next reservation so that we can assure you another comfortable and enjoyable stay. Kindest regards Guest Relations Manager

"Grat Walking location"

3
02/05/2016

This Hotel is a little tired The room I was allocated in the conservatory is in need of decoration, the place is a bit of a rabbit warren The bed was really comfy - it took up most of the room ! The swimming pool and spa are good - although you have to walk acorss the gym from the pool to reach the saun The food is plentiful, if not best quality

"Lovely Hotel"

5
27/04/2016

We stayed here back in March for 3 nights celebrating my husbands 60th birthday. We were given the honeymoon suite as a free upgrade and a beautiful room it is. It is very spacious with a super king size bed and fabulous pillows. It has French Windows to its own patio area and a lovely big bathroom with an excellent shower. The breakfast here is great it is serve yourself and there is plenty of choice . I particularly enjoy breakfast here because it is one of very few we have stayed in that does fried bread!. This is our chosen hotel when visiting Somerset and we have been here quite a few times. The staff are always helpful and attentive and I would say a big thank you again for giving such a lovely room for our special stay. We will be back

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Judy121913 Thank you very much for you excellent review, I'm delighted to read that you had such an enjoyable stay here at the Webbington celebrating your husbands birthday and that we could provide you with everything you needed. I was also very pleased to read that our dedicated team were able to again enhance the enjoyment of your stay. It is always good to hear that guests have enjoyed their stay and appreciated the hard work that goes in to ensuring all our guest have an enjoyable and memorable stay and that they will return and I look forward to welcoming you then. Kind regards Sabrina Cox Guest Relations Manager

"Best Western"

3
27/04/2016

All in all good enough to come back to but not special.Good location with wonderful vies, The Hotel was a little tired with lots of stairs so unsuitable for all but the fit. Nice pool and very nice fitness area but changing rooms require attention.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Brian S Thank you for your review.I would like to apologise for not completely exceeding your expectations with regards to your recent stay at our hotel. Your feedback is very important to us and helps to identify any areas that our guests feel could be improved and also ensures we continue to offer the standards and level of service we do so pride ourselves on. I will be sure to share your feedback with the management team so that we may maintain and improve our guests experience. Thank you for choosing the Webbington Hotel we do hope we have the pleasure in welcoming you back again soon and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website, as we would personally like to assist you with any future reservations . Regards Sabrina Cox Guest Relations Manager

"Good hotel, average spa"

4
24/04/2016

My boyfriend and I spent a night at the hotel after a full on day climbing and caving. The hotel entrance is quite difficult to see and we nearly drove past it. We checked in at reception, the receptionist was polite and we got directions to get to our room; we definitely needed more directions because that place is like a maze, but we managed to find our room. It was a nice and big room, a little bit noisy because of the M5 but not too bad at all. The bed was really comfortable with very nice pillows as well. The bathroom was big as well, but the fan was very noisy! We really enjoyed the coffee and the hot chocolate in the room; we definitely needed a coffee to stay awake after the full day adventure. The spa was okay, a little bit disappointing, to be honest, I liked the fact that they provided towels but it was literally just a heated swimming pool, a steam room and a sauna. It was alright but expected more as the steam room broke. Also, in order to get to the sauna and the steam room you had the cross the whole gym! However, the staff were really friendly. Next morning we decided to have breakfast there, it was okay, but I don't think the full English breakfast was worth the £10 that it costs. It wasn't amazing, and the continental breakfast was okay as well, but nothing special. However, again, the staff were really friendly. I would recommend the hotel, it is a little bit overpriced for what it is, but it was a nice stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear NeusLB Thank you for your recent review. I was delighted to read that you enjoyed your stay with us and found the hotel and staff welcoming, friendly and helpful. I was also glad to read that you found your guest room comfortable and enjoyed the coffee and chocolate provided.. The hotel is a period property with many original features and rooms, traditionally decorated to create comfortable and enjoyable surroundings for our guests to enjoy, with the added bonus of a modern leisure club and spa facilities. Thank you for choosing the Webbington Hotel & Spa and for your recommendation , we look forward to welcoming you back again soon. Regards Sabrina Cox Guest Relations Manager

"Great Hotel"

5
18/04/2016

Stayed here for 4 nights with my wife for our 25th wedding anniversary, when we arrived we had been upgraded to the bridal suite. The hotel was great, staff pretty much leave you to it but when you need them they were very helpful and polite, would definitley recommend

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Pete B Thank you for your review and congratulations on your Silver Wedding anniversary. I was delighted to read that you thoroughly enjoyed your stay with us in the bridal suite and found our hotel and facilities enhanced your overall experience, I will be sure to share your comments with the management and staff, who I know will be pleased to read them. Thank you for choosing the Webbington Hotel and Spa, we do look forward to welcoming you back again soon. Kind regards Sabrina Cox Guest Relations Manager

"Nice hotel lovely grounds but a little tired"

4
14/04/2016

One night stay on business really strange to find a hotel of this size in such a remote spot Plus Great views and setting decent size gym and pool at a very reasonable price Bar and restaurant reasonable too Cons It is a little tired and could do with an update., I'm sure most guests wouldn't object to paying a little more

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Bezza1965 Thank you for your recent review. I was glad to read that you enjoyed your stay with us. I can assure you that we welcome all reviews and guest comments so that we can maintain and improve our standards and services, along with anticipating the changing needs of all our guests. As with all period properties we operate an on-going maintenance and refurbishment schedule to ensure all the facilities are kept to our high standards for all guests to enjoy. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back again soon. Regards Sabrina Cox Guest Relations Manager

"Room with a view good food and friendly staff"

4
12/04/2016

Booked via Best Western and as a diamond for life member was upgraded to a superior room. Room 7 which was a large double room which was clean with comfy bed. Looked out over the terrace and front of hotel. Stopped 3 nights DBB the food was to a good standard and so was breakfast. Staff all friendly and professional. Would return to the hotel on leisure as well as business Would happily recommend this hotel

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Jetboot Thank you for your review. I was pleased to read that you enjoyed your stay with us and that you will be returning. I will also pass on your kind comments to all of the dedicated staff at the hotel that helped make your stay comfortable and enjoyable. Thank you for choosing the Webbington Hotel and Spa, we do look forward to welcoming you back again soon. Regards Sabrina Cox Guest Relations Manager

"Previous reviews seem overly harsh"

5
12/04/2016

My girlfriend and I book in for two nights here over the recent Easter break, we were a bit dubious after reading so many bad reviews of the place, but decided to book regardless as there was a good deal on offer. On the first night we went to the pool, sauna and ate in the restaurant. The spa facilities are all excellent and we really enjoyed out meal. We were really impressed when we asked if we could take our drinks from the bar to our room and told "of course!" The breakfast was very good and on the last morning we each had a full body massage with Sue Gale, which was fantastic. Our room was nice and comfortable. I really think people should bear in mind that this hotel is rated 3*, so its not going to have rooms suitable for the Queen.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Will S Thank you for your recent review. I was delighted to read that you thoroughly enjoyed your stay with us and that you took advantage of our leisure facilities and restaurant. Many guests comment on our professional and friendly staff and I have passed on your comments to all concerned. Thank you for choosing the BEST WESTERN Webbington Hotel and Spa, we look forward to welcoming you back again soon. Kind Regards Sabrina Cox Guest Relations Manager

"What a place!!"

5
11/04/2016

I forgot what hotel I had chosen as I was so tired when booking, the country roads on the way there left me somewhat pessimistic, but as the views came into play and the Hotel came into view, my concerns were soon put to bed. The front had a lovely Victorian periodic feel to it and the evening illuminations added a warm charm. The view from the car park of rolling hills and the odd farm house dotted about reminded me of a Beatrix Potter book. We had a fun myriad of corridors to explore as we walked to our room and we didn't mind at all. The creaky stairs in some parts and the huge oak doors in others were such a treat in comparison to modern day uniformed hotels. It was full of character as was the beautiful Victorian looking shower, and the queen sized bed was very comfortable. The gym facilities were top notch, even though I didn't venture into the pool, it looked gorgeous. The Steam room was very popular so I didn't get an opportunity to go in, but the sauna more than served its purpose after a good session in the gym. The treadmills however may need updating as I almost slipped through no fault of my own bit through the worn down belt, but alas that was my only criticism of the whole stay. Lovely Portuguese bar man reminded me of Manuel from Fawlty Towers with his cheeky charm and loveable demeanour. I would recommend anybody stay here very good value for money, room service is excellent, staff are friendly and the views are second to none.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Mr Odong Thank you for your recent review of the Webbington Hotel. We were delighted to read that you enjoyed your stay with us and found the hotel, leisure facilities and staff all very welcoming and friendly. The hotel has a wonderful ambience which is enhanced by the many original and quirky characteristics that are found in older buildings. Your comments regarding the treadmills have been passed on to the Leisure Manager who will investigate and correct any problems. The hotel is situated in an area of outstanding natural beauty and we are very proud of our customer service and we were all happy to read that you enjoyed your experience with us. Thank you for choosing the Webbington Hotel. Kind regards Sabrina Cox Guest Relations Manager.

"ok stay.."

3
10/04/2016

We booked to stay here with our two small granddaughters for one night en route to South Devon. We had two rooms both of which were freezing and took the customer services ages to get some warmth into them. The room was comfortable and the bed very large and clean. We chose to eat in the dining room which was again absolutely freezing and therefore very uncomfortable. The food was decidedly average and the thin and crispy pizza one of the girls ordered was about an inch thick and looked very unpleasant. The other granddaughter ordered meat balls which we were assured would contain no onions, it did. The staff were very pleasant but communication was quite difficult. Pool was great but badly designed with changing rooms away from the area so you have to walk soaking wet to get to them. We have stayed in numerous Best Western Hotels and this was not up to the usual standard I'm afraid.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Joan M Thank you for taking the time to post a review following your recent stay with us at the Webbington. I hope that you enjoyed your time in South Devon. At the Webbington Hotel we endeavour to ensure all our guests have an enjoyable experience in a comfortable environment and I apologise that on this occasion we failed to provide this. Your feed back is greatly appreciated as it helps us to identify and address any areas that our guests feel could be improved in order to enhance their stay. Thank you for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager

"Mrs Gage"

1
09/04/2016

We have been regular visitors to this hotel for seven years and up until our visit last night (9.4.16) we have always been pleased with the service. I do not know what has changed, but in my opinion, this hotel has let itself down on our recent visit. Reception staff were very helpful (as usual), it is a shame that the same can not be said for the bar and restaurant staff. We found staff to be rude, unprofessional and miserable. The food has always been very good here in the past, but, last night they let themselves down in a big way with food still being frozen when sent out, parts of meals being forgotten and very bad quality meat, not to mention the staff attitude when informing them of such mistakes. Unfortunately, after seven years and many visits to the Webbington, last night will be our last.

"Nice place"

3
08/04/2016

The Webbington was ideal for a nights stay with out two small granddaughters, the room was big enough for the four of us, clean light and airy. No wi if was available and the power in the room went off twice in the first hour. Pool was a real treat for the girls even given the strange disconcerting walk through a busy gym to get to the steam room. If you stay at any serviced accommodation you expect, even if temporarily, to be the centre of attention, at least until you are settled. The hotel staff were largely indifferent from the point of check in where I was treated as a training exercise for a new member of staff, right through to the non comittal breakfast service. The only exception to this was the Italian barman on the Terrace, thank you for smiling and treating the girls so nicely, I think they should consider putting you in control of staff training! The food was great, the location perfect and the building is interesting but come on guys, treat your guests as if they really are welcome.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Sure 54 Thank you for your recent review. I was pleased to read that you enjoyed the location and the food was great and that the girls enjoyed the pool. I was however surprised to read your comments regarding the reception and restaurant staff. As you can read from previous reviews many guests of the hotel find the staff and customer service they provide excellent and positively comment on the level of attention they receive. I can only apologise if this was not the case during your visit. Thank you for choosing the Webbington Hotel and Spa. Regards Sabrina Cox Guest Relations Manager

"Birthday treat"

4
08/04/2016

Booked a Birthday overnight break for the wife and myself. Nice location and views but the room given was not massive and overlooking the plant rooms so not great. The hotel has lots of old features inside and out which give it a great charm and feeling. The room was clean and welcoming but the wi-fi was non existing. Polit helpfully staff with nice breakfast. A limited choice on the main menu and usual bar meals. Would definitely go again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Roy H Thank you for taking the time to post a review following the birthday celebrations here at the Webbington Hotel. I was delighted to read that you enjoyed the location and views from the hotel and that our friendly staff were able to enhance your stay. Your feed back is very much appreciated, your comments will be passed to the management at the hotel so that they can identify any areas of concern and continue to deliver the standards of service we pride ourselves on. Thank you for choosing the Webbington Hotel and we look forward to welcoming you again soon. Regards Sabrina Cox Guest Relations MAnager.

"Ideal for what we wanted"

4
07/04/2016

Stayed here whilst visiting the area. We were just looking for a base, somewhere to sleep and somewhere to shower. The building is very old, hence you could hear every creaking floorboard and the walls were paper thin, however that was our only complaint (plus it is what you expect of a 19th century building). We did not spend much time in the hotel but the staff were friendly and our room had the biggest bed I have ever seen! Free use of the swimming pool was a bonus, overall great value for money, would return in future.

"Harry Potter had more room!"

2
06/04/2016

Stayed here on business and maybe the low cost should have caused alarm bells.....I suppose you get what you pay for The receptionist was very pleasant and check in was a pleasure, but I was told if I was staying in room 205 it's quite a small room. SMALL....Harry Potter had more room on Privet Drive!! :0) To make things worse there was NO cold water at all in the room and trying to clean teeth in hot water is a challenge! Never mind I'll have a shower...No I won't as the handle came off in my hand! On check out the Manager was apologetic and offered a small discount, but then said apart from these issues was everthing else OK with the stay?? Love it! Breakfast wasn't great. Ordered a cheese omelette which looked like a volcano erupting. It remindef me of the film Grease!! As it was literally swimming on the plate. I think if I had eaten it my heart may have stopped. I then ordered some water to drink and was brought a pot of hot water!! Maybe the hotel really does not have COLD???? Would I stay again..probably not and such a shame as the location is stunning!

"Lovely old building and an enjoyable stay"

4
05/04/2016

The hotel is very quaint and has some lovely old features. Very good leisure facilities and a great pool. The atmosphere in the bar area was very nice, relaxed and comfortable. Good quality furnishings and the rest rooms were clean and well equipped. Our room was in 'The Gods' and was very pretty, good standards of cleanliness and complimentary toiletries were lovely. Large comfortable bed and excellent linen. The staff were helpful but not intrusive which was good. The only thing that let it down a little was the breakfast, it was kept warm and the quality was a little average. Overall we did enjoy our stay and would stay there again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear mitsymalone13 Thank you for your excellent review. It is gratifying for our staff to hear such positive feedback from guests and it really helps to boost morale throughout the hotel. I'm really happy to see you enjoyed all aspects of your stay and that you would consider returning and indeed giving such strong recommendations to others. Many Thanks Sabrina Cox Guest Relations,

"Family visit to Mendip Hills"

3
05/04/2016

Pleasant stay with family of 4 in one room. Room was adequate. Down side was fire alarm triggered at 4am on Sunday morning (reported by staff as due to smoker). Breakfast was of good quality and service. Access to room is very difficult with luggage due to narrow doors and corridors.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Markmr G Thank you for taking the time to post a review following your stay here at the Webbington Hotel. I was pleased to read that you enjoyed your breakfast l. However I would like to apologise that we did not exceed your expectations in other areas. Your feedback is very much appreciated and will be used to ensure we continue to maintain and improve our standards and service. Thank you for choosing the Webbington Hotel and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via the web site so that we can assist you with your reservation and assure you of an enjoyable and comfortable stay. Regards Sabrina Cox Guest Relations Manager

"Our wedding "

5
04/04/2016

We have just returned from the Webbington hotel after our wedding on 2/4/2016 We couldn't have wished for a better day. The hotel staff were amazing and the whole day ran so smoothly. The food was absolutely lovely and came out so quickly to each table & the staff couldn't do enough to make sure everyone had what they wanted and provided extra when required. Everything went so well and I didn't once feel stressed because the staff took care of everything and had followed what we'd asked for to great detail. During the planning I sent various emails regarding changes or just for extra information and the hotel always responded very quickly. All of our guests said that they had an amazing time and complimented the hotel. I would definitely recommend this hotel for anyone who wanted to have their wedding here. We are very happy that we chose the Webbingtons Mr and Mrs Ashley

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Kerrijoroberts Thank you very much for taking the time to post a review following your stay here at the Webbington Hotel. I was very pleased to read that you enjoyed your wedding celebrations. Weddings are such special ocassions and we strive to ensure that everyone has an enjoyable and memorable time. I was delighted that you found all our staff welcoming and attentive and that your day went as you had planned , your feed back is very important to us and we value your comments. We do hope that we will have the pleasure of welcoming you back perhaps for your anniversary and should you require accommodation please contact the hotel directly or via the website so that we may assist you with your reservation. Regards Sabrina Cox Guest Relations Manager

"Lovely hotel"

5
01/04/2016

We stopped here on the way back from a holiday in Cornwall as it's half way. The room was in the main hotel and was lovely and big with feature beams to the ceiling. The breakfast was quite good with a good choice.We really enjoyed our stay here.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear chrisbeew Thank you very much for your kind review. We appreciate your complimentary comments and were delighted that you enjoyed your stay. We strive to provide all of our guests with a memorable and comfortable stay so it was a pleasure to read your review. Thank you for choosing the Webbington hotel and we look forward to welcoming you again soon Regards Sabrina Cox Guest Relations Manager Sabrina Cox Guest Relations Manager

"short break"

5
31/03/2016

Having just returned from The Webbington ( our 4th or 5th stay) i can honestly say we really could not fault the place, service is always very friendly and not intrusive at all, I can be really fussy at times but i have enjoyed every stay, the rooms are always spotless and quite large, the breakfast is well cooked and there is a good choice of cereal and fruit as well as fresh fruit juice, we have eaten in the restaurant and the service and food were perfect, we stayed with family and for breakfast we were all able to sit together around a large table that had been reserved for us, as this was a birthday celebration it was lovely to take advantage on the pool and spa which everyone enjoyed, just about to book up again, The New Inn near Axbridge, (just down the road) is excellent best pub meal we have had in a long time delicious.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Mandy B Thank you very much for you excellent review, I'm delighted to read that you had such an enjoyable return stay here at the Webbington and that we could provide you with everything you needed. I was also very pleased to read that our dedicated team were able to again enhance the enjoyment of your stay. It is always good to hear that guests have enjoyed their stay and appreciated the hard work that goes in to ensuring all our guest have an enjoyable and memorable stay and that they will return and I look forward to welcoming again. Kind regards Sabrina Cox Guest Relations Manager

"Had a lovely time!"

4
30/03/2016

Having read the reviews below, Im glad to say that our visit was really nice! We had a lovely room and the heating was on. The room was very clean and spacious. We had a nice meal in the restaurant and received good service. The breakfast the next morning was nicely presented and enjoyed it very much. Cannot comment on the spa as we didn't use the facilities. The visit was for my birthday and enjoyed it very much.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Thank you for choosing the Webbington Hotel once again. We were delighted to welcome you for your birthday celebrations and would like to take this opportunity to thank you for your review and say that we were very pleased to read that you thoroughly enjoyed your recent stay. Your feedback is very much appreciated and I will be sure to pass on your comments to the team and I know they will be as pleased as I was to learn that they could help enhance your stay. Thank you for choosing the Webbington Hotel, we do hope to see you again soon Kind regards Sabrina Cox Guest Relations Manager

"More of a spar than a spa"

2
28/03/2016

where do I start, a mess was made of the bookings for most of the wedding guests. In my case they had only booked me the one night. The room was across a court yard so that meant freezing every time I went to the room. The room itself was cold and only warmed up during the night, to rival the claustrophobic en suite. But was woken early with creaking furniture and floorboard both mornings. And the view was to die for (See picture)? The staff were very accommodating and the bar and restaurant food of good quality. Unlike the food served at the wedding. When the groom went to collect the remaining tiers of the cake, they thrown them away. But the swimming pool is brill. And warm.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear JC14748 Thank you for taking the time to post a review following your recent stay at the Webbington Hotel.I was delighted to read that you found our staff accommodating and that you enjoyed your meal in our restaurant I was also pleased to read that you were able to take advantage of the leisure facilities . I was however disappointed to read that you were unhappy with your room allocation and for this I apologise.We pride our selves on the high level of service and standards that we offer and your feedback will help us to address any areas that could be improved to enhance our guests stay. Thank you for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager

"Nice night away"

5
26/03/2016

As I had tickets to cheddar gorge I thought it would be nice to extend our time together.. So booked this cheap hotel close by ,, I was completely overjoyed by my time here ,, my room was small but clean cosy and very warm ,, I booked the restaurant as a treat and WOW that was the best money spent X ,,,, beautiful laid table waiters drinks menu etc ,, our food was exceptional xx so was our service ,, as a chef from a hotel in cully I would highly recommend this hotel and can't wait to stay here again xx

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Chrissy M Thank you for your review. I was very pleased to read that you thoroughly enjoyed your stay with us and enjoyed your meal in our restaurant. Your feedback is very much appreciated and helps us maintain and improve our standards and services to ensure we continue to deliver a superior experience for all our guests. Thank you for choosing the Webbington Hotel, we do hope we have the pleasure to welcome you back again soon. Kind regards Guest Relations Manager

"In need of a re-vamp"

3
24/03/2016

Stayed here for one night on a business trip and wasn't really impressed. Driving up to the hotel looked great but it really needs a re-vamp - definitely not 4 star standards. The room was absolutely freezing, I rang reception to ask when was the heating coming on and she said she wasn't sure - didn't offer to check. Went down to order bar food felt like I was abroad, no English speaking staff and the gentleman found it very hard to understand me. Food was average. When I got back the heating was on thankfully. Room clean but I don't think I would stay again if in the area next time - would check somewhere else out.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear holidays010 Thank you for your review. Firstly I would like to apologise for not completely exceeding your expectations with regards to your recent stay at our hotel. Your feedback is very important to us and helps to identify any areas that our guests feel could be improved and also ensures we continue to offer the standards and level of service we do so pride ourselves on. I will be sure to share your feedback with the management team so that we may maintain and improve our guests experience. Thank you for choosing the Webbington Hotel we do hope we have the pleasure in welcoming you back again soon should you require accommodation in the area again. Regards Sabrina Cox Guest Relations Manager

"Very tired hotel"

2
21/03/2016

We spent a dance weekend at this hotel; the dancing was fun but I could never recommend the hotel. Our room was very small, clean as long as you didn't look up, the cobwebs hanging from the curtains & ceiling were dreadful. Our shower, I've never had such a poor shower with such little water pressure in any hotel I've stayed in! We were told they don't employ maintenance at weekends! Surely this is the busiest time, there were over 200 people staying! Food was not great, when the guy serving the evening meal used his hands to put the green beans from one dish to another that was off putting! Potatoes were like slops! Drinks in the bar were very expensive. I could go on but I think I will just not go back. There is a lot that this hotel needs that they can't get out of a tin of paint!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Carol C Please accept my sincere apologies for not exceeding your expectations during your recent visit to our Webbington Hotel. As a company we strive to provide standards and services so our guests can experience a comfortable and enjoyable stay, however this was clearly not the case with yourself, for which I am truly sorry. I would like to assure you that your comments have been passed to the management team at the hotel and will be discussed at length and any issues addressed and rectified as quickly as possible so that we can ensure we continue to offer the level of standards that many previous guests have positively commented on. Thank you for choosing the Webbington Hotel and also for you candid and considered comments . Should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website whereby we can assure you of an enjoyable and comfortable stay. Best regards Sabrina Cox Guest Relations Manager

"Rude up his own bum manager"

1
19/03/2016

Did an event from here, phoned and asked to stay in the Carpark in our motorhome, they said yes, checked again on arrival all ok, event started at 6am. Been there a few hours the event before and the manager came out with his sidekick and asked if we had a reservation, we told him we had phoned and twice told we could park, he told us to go or if we wanted to stay it would be £50. No doubt wanting to take a back hander, he was pompous and rude. So, we cancelled (I mean just didn't turn up) for our reservation for dinner, and during the event my other half cancelled her tea and cake, saving us about £100, we returned at 6am for the event revving the engine!! The place is also very tatty for a 3 star, should be a 2 star. I wonder if Best Western Hotels know that this manager is trying to take £50 back handers for motorhomes parking overnight in the car park. We have stayed in there's no problem at all.

"Tired hotel but comfy and good value"

3
18/03/2016

I stayed at the Webbington Spa for business. It is a little remote along country lanes but has splendid views. The hotel is quite tired but was certainly comfy. The bar & restaurant were good, decent food and good prices with keen friendly staff. The terrace bar overlooked the valley / Somerset levels. Wifi was poor and not working for me. The spa / leisure club is very weird. The pool changing is not connected to the pool area but a walk down a public corridor and through reception, not a hygienic route. The sauna and steam room are at the back of the gym so not connected to either the pool or the pool changing room. Very weird indeed. Overall though, the hotel was very good value for money.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear The_Rochdalien Thank you for your review. The hotel is indeed a little of the beaten track but does benefit from some amazing views. I was delighted to read that you were comfortable able to take advantage of the Spa facilities and that our friendly staff were able to enhance your stay. Your feedback is very important to us and helps to identify any areas that our guests feel require our attention. I would like to assure you that your comments regarding the Spa and Wi-Fi will be discussed with the hotel management team and we will certainly address any areas that fall below our own high standards. Thank you for choosing the Webbington Hotel and we do hope we have the opportunity to welcome you back again soon. Should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website as we would like to personally assist with any future reservations. Regards Sabrina Cox Guest Relations Manager

"hotel stay"

3
12/03/2016

This was handy location near to Bristol airport cheap rooms compared to others in locality. Close to m5 which was needed for journey north next morning. Noone at reception when we arrived 11pm had to search for staff. Rooms are very clean but tired couldn't turn shower temperature down in one room it was scalding or slightly less scalding. Reception not manned until 7am every morning so early check out needs to be sorted night before. Noone to tell us what WiFi password was when checking in. Was hotspot showing available in our room but couldn't connect.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Tara F Thank you for your review. Please accept my apologies for not exceeding your expectations during your recent stay with us. Your feedback is very important to us and helps to identify any areas that our guests feel require our attention. I would like to assure you that your comments will be discussed with the hotel management team and we will certainly address any areas that fall below our own high standards. Thank you for choosing the Webbington Hotel and we do hope we have the opportunity to welcome you back again soon. Regards Sabrina Cox Guest Relations Manager

"nice and relaxing place to stay"

5
10/03/2016

Me and my boyfriend went to a trip to explore the Cheddar clifs for couple of days and we were really happy to find that hotel. it impressed me very much. The room was VERY COSY and clean.you can find there everything you need...... even the shower cap and sewing kit. Also they have a gym and very nice swimming pool, so it was very relaxing to swim and to warm ourselves up in sauna and steam room, after all that walking and climbing tours that we had. after spa we went to their restaurant and bar and their food and prices made us even more happy. everything was delicious! all staff especially in restaurant and bar were very friendly and ready to do an extra mile for us. we were very happy and definitely we will go there again

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Oljga123 Thank you for taking the time to write a review of our hotel following your recent stay whilst walking in the area, we are indeed lucky to be located in such an area of outstanding beauty that offers excellent walking opportunities. I was delighted to read that you enjoyed your stay and that the dedicated team at the hotel could help enhance your overall experience. I will be sure to share your review with the team who I know will be as pleased as I was to read your comments. Thank you for choosing the Webbington Hotel we do hope you will return to the area and allow us the opportunity to welcome you back once again. Should you require accommodation in the future please do not hesitate to contact the hotel directly or via our website so that we may personally assist you and assure you of our low rate guarantee and another enjoyable stay. Regards Sabrina Cox Guest Relations Manager.

"GREAT HOTEL AND SPA"

5
09/03/2016

Lovely place to stay when visiting Somerset. Lovely rooms, great breakfast. Nice staff. Very very comfortable. Great views from Hotel. Wifi works very well. Good food in restaurant and bar and really good value overall.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Johnnychad Thank you for taking the time to post a review following your recent meeting here at the Webbington Hotel. I was delighted to read your comments and I would like to sincerely thank you for acknowledging so many positive elements experienced during your visit. Thank you for your kind words and for recommending our hotel we look forward to welcoming you again in the future. Regards Sabrina Cox Guest Relations Manager

"Midweek Break"

4
07/03/2016

We stayed two nights midweek at the beginning of March 2016, whilst the decor in room and corridors is tired the hotel is clean and the bedroom offered all you'd expect, tea, coffee, hairdryer, shower gel and shampoo - more available from reception if you had forgotten any of the necessities (though we didn't test this out, it just says they have toiletries etc, available in the hotel folder), best of all a huge comfortable bed, with extra pillows and blankets should you need them, we had a great nights sleep, though had we needed the window open the road noise would have been annoying, though we travel everywhere with earplugs just in case we need them! The pool was lovely, and temperature was just right, the only downside there was no spinner for your costume though I was offered a carrier bag for my wet things so can't complain. As we arrived late afternoon we opted to eat in the restaurant, excellent service, good menu choices, and delicious! So good we had our evening meal there the next night and it was excellent again with new menu choices. If we go back to the area would be more than happy to stay there again, we had room 118 in the courtyard. All the staff we spoke to were friendly and helpful. Can't comment on the grounds as weather was not good enough to want to walk around, but what we saw from the windows looked good.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear PaulEPaul2014 Thank you for your review of our hotel. I was extremely pleased to read that you enjoyed our hotel and facilities as we would like for all of our guests to enjoy the experience as you did. Your feedback is very much appreciated and will be shared with the management team so that the issues raised can be addressed. By telling us how you enjoyed your stay and what we could do to improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to write a review and for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager.

"avoid at all costs"

1
07/03/2016

dreadful place. The room on the website is not the room you get!! at 2 am the room was freezing. this was made up b the heating firing up at 7am to a heat that i nearly feinted. the bar was manned by a bloke who didnt know what a lager top was. clearly they dont serve that in his country of birth. the exchange verbally was painful i almost served myself. the mixer pumps clearly had an issue the drinks were flat and awful. The function room garden suite furthest away from the main bar was not stocked with a full range of drinks and we were told to keep going back to the main bar for our drinks!! The food served was edible but the fact that peanuts were put out on the table without any one checking nut allergies meant the peanut dust and those dipping their hands and then picking sandwiches up could of caused a severe reaction by transference. The music was loud dated and never once turned down so you ate to the beat of the music reverberating in your chest. we will leave the fire alarm incident at 3am after only half an hours kip. as for the welcome booklet this contained outdated information and wasnt rectified until after an hour of trying to connect to the free wifi the desk told us the password!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Lisat Thank you for your review. I was very disappointed to read your comments, especially regarding the dedicated team at the hotel who would normally receive praise and positive feedback regarding the level of customer service they provide and pride themselves on. I will certainly share your review with the management team so that we can identify any areas that fall below our own very high standards. Please accept my apologies for not meeting or exceeding your expectations and thank you for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Managers

"AVOID IF YOU NEED SLEEP "

1
06/03/2016

We've been here twice now. The first was our anniversary, it was incredibly noisy, stuffy, poor food, rude staff and we were woken twice in the night. Once by guests the other a fire alarm so loud you needed to block your ears. We were offered a complimentary stay for our bad experience and so visited a couple of months later. This time the room was bright and airy but immensely hot. Every radiator had been turned on fully. The room temperature must have been in the 30°c and we could only turn off one or two radiators At 3.10am the hotel was woken by the FIRE ALARM a screaming high pitched siren in the room that scared the he'll out of my wife. She panicked, so we got dressed ready to evacuate the building then 1 minute later it stops. We hear the whole hotel wondering what to do outside. We couldn't sleep thereafter as we didn't feel safe. Breakfast was awful, dry bacon, powdered eggs and treacle for coffee. This is one hotel and chain we will never revisit

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Guidedmotorbiketours Thank you for your review. Firstly please accept our sincere apologies for anything less than the high level of customer experience that we pride ourselves on. We take all adverse comments very seriously and I have shared your comments with the General Manger who will be investigating the matters you have raised regarding our fire alarm procedures and the issues you had with the heating in your room. Thank you for choosing the Webbington Hotel we do hope you will consider a return visit. Regards Sabrina Cox Guest Relations Manager

"lovely hotel"

5
02/03/2016

We got married here a couple of years and it is our favourite place to stay, really romantic and with lovely views no matter what time of year. perfect leisure facilities as well with a really nice pool

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear doraonwater Thank you for taking the time to post a review following your latest stay at the Webbington Hotel. I was delighted to read that you enjoyed your visit. I will be sure to share your comments with everyone at the hotel. Your comments and feedback are greatly appreciated and it is always pleasing to read that guests would return to our hotel. Thank you for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager

"Relaxing retreat"

4
01/03/2016

Looking for a place to stay late on an evening in February we were thankful for the recommendation of and welcome by the Webbington Hotel&Spa! The service at the reception was nice and very helpful, even with recommending further attractions to visit in the surrounding. After a swim in the pool we had a warm and comfortable night and in the morning an invigorating English breakfast from a rich buffet.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Ulmi m Thank you for taking the time to post a review of our Webbington Hotel. It was a pleasure to read your comments and I am delighted that we did not disappoint you and that you had an enjoyable stay. The hotel is in a beautiful setting with stunning views and has great facilities including the spa and we hope that we will have the pleasure of welcoming you again so that you can enjoy both. Thank you for choosing the Webbington Hotel Kind regards Sabrina Cox Guest Relation Manager.

"Lovely loaction nice hotel"

5
28/02/2016

I have stayed at this Hotel several times and it is a great place to stay either to just relax or to explore the local area . Service is usually excellent but I have occasionally felt that certain staff just don't engage well , however always feel the manager takes this serious and deals with any problems. Generally great Hotel.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Ady111111 Thank you for taking the time to post a review of our Webbington Hotel. It was a pleasure to read your comments and I am delighted that we did not disappoint you and that you had an enjoyable stay. The hotel is in a beautiful setting with stunning views and has great facilities including the spa and we hope that we will have the pleasure of welcoming you again so that you can enjoy both. Kind regards Sabrina Cox Guest Relation Manager.

"Unique venue type outside London"

4
26/02/2016

I visit here to help run the RISC OS Southwest Show on the last week of every February, sometimes early March. It is unusual to find a large conference/exhibition venue that is carpeted/heated and attached to a hotel, outside London. There's nowhere like it in the Southwest; even in Bristol, you'd struggle, and Bristol isn't ideal for cost nor central to the SW region. The exhibition space is large and can be sub-divided. There is (limited) mobile internet, but plenty of mains power and lighting. Although there is heating, it's getting near the end of its life and needs replacement - it doesn't really cut it in midwinter. The space is mainly used by wedding parties and sometimes hunt supporters, the latter doing their best the trash the place before the next users. The venue do a brilliant job of cleaning up after inconsiderable previous users, even when they ripped the curtains down one year. Ah well, such is life in the countryside. There is plenty of parking around the venue, once you work out how to reach it from the M5 (which it's clearly visible from), that is. there's also a limited amount of parking right next to doors on the same level, brilliant for exhibitors with lots of heavy gear. The staff are very helpful, if you can find them - they're spread rather thin, but it is a large site. One criticism I do have, is that even though we hire a very large area and bring several exhibitors who stay in the hotel overnight as well, we are always hinted at to move along for the next party, well before the end of our booked time. I know it does take time to pack/unpack heavy expensive demos and stalls, but we have lots of volunteer help and we do pay for our time. I don't believe we've ever over-run or caused problems. The venue never seems to remember who we are, despite having been holding national Shows here for at least 20 years, but that's okay: I used to live/work in a venue, and it is hard to keep track, so we do understand and don't take it personally. There is a good bar service, extending to silver service across the deep pile carpet, setting the tone far above other Southwest exhibitions with their hard wooden floors in leisure centres and aircraft hangars. The bar prices are in line with local Pubs, which is amazing. One thing that would be nice, is letting us set up early, without seeking the permission of a single nominee organiser, which never seems to be the one staying at the hotel. I live in Wiltshire, so I've only stayed at the hotel as well once. The pricing is very reasonable for stays, and they do (or did) accept prepayment by cash if you don't have a credit card, as seems a standard annoyance elsewhere. The rooms are of a perfectly good standard, with good sound and thermal insulation. The door locks can be a bit temperamental, which necessities what can be a long walk back to reception, which also reminded me I was carting too much luggage around with me at the time. When I eventually gained access to my room, the light didn't work and the window was cracked, not a serious problem but nonetheless, instead of simply replacing the lamp, the hotel upgraded me to a better room, at no extra cost. Most rooms have en-suite facilities with provided soap, shampoo etc. The beds are very comfortable, but then I was very tired. They provide a morning newspaper if wanted. Mobile phone reception from the rooms can be a bit dicey; it picks up on the stairs though, as pointed out by some friendly & helpful cleaners. They provide, in line with most hotels, an included breakfast, which is very generous: Buffet-style with options for fry-up, cereal, fruit, etc. They let you go back for top-ups, which is very much welcomed by those of us whom skimped on taxi fares by getting a bus and trekking across the hills and windy country lanes. Just because it's a self-service buffet, they certainly don't skimp on the table arrangements, going to town with plenty of cutlery and crockery, set out on linen tables. This does limit the number of people you can seat around a table, but that keeps things cosy and conversation flowing, so that's okay. We have considered moving the Show into a more central area of WSM, but parking and compromises with the distance between accommodation and exhibition space have made all local alternative suggestions unpopular with attendees, so we'll keep coming back, at least until WSM council's planning dept make a sane decision, in other words for the foreseeable future. All in all, a very good venue to come back to, with it's own idiosyncrasies. It grows on you.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Robin H Thank you very much for your positive and complimentary review of the Conferencing and Function facilities here at the Webbington Hotel as well as the guest rooms and amenities. We have excellent facilities at the Webbington Hotel which enable us to host large events such as your or smaller conferences and meetings as well as weddings and other social events whilst still retaining the welcoming and relaxing ambience of a country hotel. Your feed back is greatly appreciated and will be shared with the management team to help us to identify areas that might be improved and receive suggestions that guests feel could enhance their stay or function. Thank you for choosing the Webbington Hotel and we look forward to welcoming you again next year . Regards Sabrina Cox Guest Relations Manager

"Rooms tired and noisy"

3
22/02/2016

Overall the facilities are ok, but be advised that the rooms are in need of a real good clean and redecoration and minimal insulation between rooms. If you are looking for an inexpensive location with a spa the Webbington is fine. The restaurant staff are very good and some very attentive. Evening meals we had were very good, but breakfast was variable.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Thank you for your review. I was very pleased to read that our dedicated staff could help enhance your stay and that you were able to enjoy our Leisure facilities. Your feedback is very much appreciated and helps to ensure we maintain and improve our standards and services for all our guests to enjoy and helps identify any areas that fall below our own very high standards of customer care. I will be sure to share your review with the management team here at the hotel. Thank you for choosing the Webbington Hotel, we do hope we have the pleasure to welcome you back again soon and should you require accommodation in the area again please do not hesitate to contact the hotel directly or via our website so that we may personally assist in any way we can and assure you of an enjoyable and comfortable stay . Kind regards Sabrina Cox Guest Relations Manager

"Such a shame "

1
20/02/2016

This could be a lovely hotel but it's just not. We had a stay booked for Friday what was meant to be a two night stay and ended up getting up early Saturday morning to check out. The rooms are really dated and the whole hotel is really old and tired and smells of stale cigarette's. There are modems in the room which stay lit up all night so don't expect to sleep. Very tattie furniture in rooms. Got down to breakfast in the morning to a buffet breakfast which was stone cold and not up to standard. To be honest I can't see why they are a best western because every hotel I've stayed in that's a best western is of a high standard. This does not deserve to be called a best western as the standards are just not there. The staff are not very happy and look like they don't want to be there. We will not be returning.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Louise B Firstly, please let me sincerely apologise for anything less than the memorable and enjoyable stay. I will be personally sharing your review with the management team at the hotel so that any areas that fell below our own high standards of customer care, to ensure we continue to offer the all-round experience that we pride ourselves on as a company. Thank you for choosing the Webbington Hotel and I do hope you will consider a future stay so that we may assure you of the highest possible level of service and standards and exceed your expectations at every opportunity. Kind regards Guest Relations Manager

"We only paid £47 and you get what you pay for"

3
19/02/2016

We stayed here on our way to Cornwall. I have to stress we only paid £47 for the room. We arrived late to the hotel 21:40 and unfortunately we had missed the evening meal and room service stops at 21:30, however we were told that the bar had plenty of snacks. We got our key and went to the bar for a drink. Stood at the bar for about 10 mins with no one about I finally went to reception to ask if someone was serving, finally got a drink….. Asked about crisps and was told “yea got one bag of cheese and onion” that was it….. After 20 mins we tried for another drink, again I ended up trying to find someone to serve us. For a “bed for the night” it is fine for £47, however the hotel is very old looking and could do with some TLC.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Adam H I would like to take this opportunity to apologise for not exceeding your expectations. I can assure you that your comments will be investigated. We strive to achieve customer satisfaction and provide high levels of customer service and customer satisfaction and clearly on this occasion we did not. We take all our guests comments very seriously and I thank you for your review which will help us identify areas of concern so that we can address them as quickly as possible so that we can continue to provide a superior experience for all our guests, and as you can read from previous reviews many guests have indeed enjoyed their stay. We would very much like to welcome you back to the hotel and should you wish to return for a future stay please contact the hotel directly or via the website so that we may personally assist you in anyway possible and assure you of a comfortable and enjoyable return visit in one of our main house guest rooms. Thank you for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager.

"Such a let down"

2
16/02/2016

I stayed here with my partner on a Tuesday evening as a treat and well needed night away. When you arrive the view from the front of the hotel is gorgeous, it looks very cute and romantic. This is where it all goes down hill... The hotel needs some serious refurbishment as everything is so dated in the building. We checked in and went to our room which was a standard double room. It was the size of a box, smelled like damp, overlooked a massive generator, and the bathroom was old and tatty. I was so underwhelmed! We went back to reception to ask to move rooms. I called the hotel prior to booking a room, to request that we have a room with a nice view and a bath. I was told that the hotel wasn't busy that evening so there would be no problem. This didn't happen. We then moved to a room with a bit more space, however the bathroom was even smaller than before. You could not fit 2 people in there at once, and the door just about shut, having being centimetres from the sink. There was an old shoddy shower which was the width of the bathroom. At this point we cancelled our dinner reservation as time was getting on and decided to have room service and relax in our room for the evening. Do not bother ordering room service!! The food is absolutely awful and not worth the money in the slightest. We spent around £30 and hardly touched any of it. The chips were dry and cold. Along with the onion rings, tuna 'bloomer' sandwich which was also dry and stale and looked like it had been slopped on the plate with half a bag of salad. It really was horrible. We had a cheese board with camembert, which was given to us without a cheese knife and had dried up. The apple was brown, ciabatta bread was just about edible and again half the plate was slopped with lettuce. We paid £9 for this plate alone. Such a waste of money!! The next day we went down for breakfast to be greeted by a lady that did not look happy at all, she huffed when my partner asked for sweetener with his tea, and for some more juice as the container was empty. We felt so awkward and couldn't wait to leave. The breakfast was OK, however there wasn't much choice. At this point we couldn't wait to check out! When handing our key to the receptionist I told her about the awful room service and that we had hardly eaten any of it. She called her manager who I then spoke to, to explain the issues we had had during our stay. He was rude and dismissive. Kept on saying that he could not do anything for us as we had already had our room 'upgraded' (it was hardly an upgrade!). He obsessed over the fact that we had not called down to tell him about the room service and that if we did he could of done something about it. It was 9pm, we had already had the hassle of moving rooms and I did not have the energy to complain again. He tried to correct me on a few occasions during our conversation. In the end, my partner paid up and we left. I have never had such an awful stay. It really does look so lovely from the outside and then falls apart inside. The rooms have a lot to be desired and need a huge revamp. I understand the building is old, but that doesn't mean the rooms have to be dingy, damp and grotty. We will not be returning to the Webbington after the awful experience earlier this month. The staff need to learn how to speak to customers and do it with a smile. Don't waste your money staying here.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Howe92 Thank you for your review . Please accept my apologies for not exceeding all of your expectations during your recent stay with us. Your feedback is very important to us and helps us identify any areas that our guest feel require our attention. I would like to assure you that your comments will be discussed with the hotel management team and we will certainly address any areas that fall below our own high standards. Thank you for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager

"Safe Option"

4
14/02/2016

We like Best Western as a chain. Good value, well presented, well run, good standards generally. The location is incredible here - the view over the Somerset countryside is breathtaking. Yes you can hear the rumble of the M5 in the background but only when outside. When we arrived there was an Indian wedding taking place, which certainly made the venue look and feel more lively. We had one of the smaller rooms around the courtyard and the bed was smaller than we would have liked. The complementary tea-making facilities were very much above par: biscuits, hot chocolate and Earl Grey are treats you don't normally find. Free access to the leisure facilities was a bonus and apparently they have treatment rooms and a gym - we used just the pool and the sauna. Obviously Cheddar is nearby and only a short drive to the tourist attractions and restaurants. We ate lunch and breakfast in the hotel, which were both of a high standard. Although we never tend to stay in the same place twice, this is on the list of places we would stay again.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear andrewduffy Thank you for taking the time to post a review following your recent stay at the Webbington Hotel I was delighted to read that your room was comfortable, enjoyed your meals and that you had such high praise for our leisure facilities. It is always very gratifying to read that guests enjoyed their stay and would recommend us and I thank you for choosing the Webbington Hotel. Kind Regards Sabrina Cox Guest Relations Manager.

"christmas 2014 food poisoning"

1
13/02/2016

A bit late I know but was unfortunate to get camplylobacter food poisoning following a Christmas meal here that year also another family complained of food being cold. Of course they denied serving food fit for human consumption and also lied that no one complained that day to my solicitor.They have been lucky that the health and environmental services for somerset failed to investigate my complaint following my two week illness as a result of which I haven't been compensated in anyway. Shame I have to report such an incident here, so you don't get off that lightly the management of this establishment.

"Excellent value for overnight stop"

4
08/02/2016

Whilst in a rural area and accessed by country lanes, the setting was very pleasant with beautiful views. The hotel was very attractive on approach and at arrival. The staff were very helpful and friendly, nothing being too much trouble. Our first room was rather small and dimly lit on the second floor, but because of a loud noise/drone, presumably from an extractor fan left on next door, we were moved to another, larger and well lit room below: more what we had expected originally. Room carpets were in need of attention - a lot of staining. The food was extremely good, served in a well appointed dining room. We enjoyed our stay.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Gerald T Thank you for your review. I was delighted to read that you enjoyed your stay and that our dedicated team were friendly and provided you with a comfortable room and delicious food. We look forward to welcoming you back and please do not hesitate to contact the hotel directly or via the website so that we can assist you with your reservation. Regards Sabrina Cox Guest Relations Manager

"Wedding venue"

5
02/02/2016

We had our wedding here in January 2016, and I cannot fault it. Sarah the wedding planner was amazing, literally everything i asked for was there. I had huge amounts of props and decorations and they was all in place on the day. I even changed things on the night before which was no trouble to them at all. I'm a hard person to please and extremely fussy, but I have no bad points to say. If your considering this as a venue please just do it, you won't be disappointed. Thank you xx

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Dear Lisa M Thank you very much for your kind review following your wedding here at the Webbington Hotel It is always a privilege to be entrusted with a function as important as a wedding day and we strive to ensure that everyone has a memorable and enjoyable day. The setting of the Webbington Hotel does enhance the occasion and I was delighted to read that you enjoyed your day and that our friendly efficient staff were able to ensure that everything ran smoothly. Thank you for choosing the Webbington Hotel and we look forward to welcoming you again perhaps to celebrate your anniversary. Kind Regards Sabrina Cox Guest Relations Manager

"Great Place to Stop"

5
23/01/2016

This hotel is visible from the M5, and I have frequently looked at it and thought given the location, what is it like. I was not disappointed. Well appointed rooms, excellent service from the staff, a very relaxing Spa facility and swimming pool. The food is very good, with plenty of choice. Eat either in the restaurant or in the recently re-fitted bar, overlooking the countryside on the outside terrace, the choice is yours.

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Thank you for your very kind review. It is always very gratifying to hear that a guest has enjoyed their time with us and that the team at the Webbington has helped to enhance their stay. I will be sharing your review with all the staff at the Webbington who will be as delighted as I was to read that we were able to ensure that every element of your stay was enjoyable. Thank you for choosing the Webbington, we do hope that we will have the pleasure of welcoming you again soon please do not hesitate to contact the hotel directly or via the web site should you require accommodation in the area in the future. Regards Sabrina Cox Guest Relations Manager

"Wear your fleece for a drink in the bar? Really??"

2
23/01/2016

This used to be a good hotel but sadly no more! Whilst the rooms & health suite are perfectly adequate for a three star unfortunately the slow decline is in evidence everywhere with a tired and now shabby appearance throughout the public areas with frayed and damaged carpets and finishes. A real shame as a bit of TLC would make a considerable difference. On the plus side the bar menu offered really tasty food at a very reasonable price. However the night we stayed we were told there were only 13 other guests in the hotel and the management had turned down the heating in the bar and conservatory area. Yes we really did have to go back to our rooms to get our fleeces to have a drink in the bar! Hmmm says it all really!

LatonaLeisureGroup, Guest Relations Manager at BEST WESTERN Webbington Hotel and Spa, responded to this review
Thank you for taking the time to post a review following your recent stay at the Webbington Hotel. Please accept my sincere apologies for not exceeding your expectations during your stay with us and for the inconveniences with regards to the heating, I have personally spoken with the general manager team to ensure we address the heating with immediate effect, I was however pleased to read that you enjoyed your meal. Your feedback is most welcome and will be used to ensure we address any issues identified as quickly as possible . Thank you for choosing the Webbington Hotel. Regards Sabrina Cox Guest Relations Manager