Best Western The Webbington Hotel and Spa

Lovely welcome from the front desk which was a great start. Corridors & rooms all need some tlc but were clean & had everything we needed, I had a great nights sleep! I paid £43 so in all honesty wasn't expecting much. Restaurant/terrace looks great but didn't eat there.

A comfortable hotel in a lovely location, Dinner and Breakfast in the restaurant was good, our room which was an executive double was well furnished and clean. Nice terrace to sit out in and have a drink on a sunny evening. Staff friendly and efficient and prompt to attend to any issues. Plenty of parking availble with 4 charge points.

The staff were lovely and the ground floor of the hotel was really pretty, but to call it a spa hotel is a stretch. The swimming pool is really grotty and in need of repair and around the edge were 4 hard wooden beds not at all inviting! We were informed that the sauna and steam room were at the opposite end of the building, so you have to walk through in your swimwear. There is no jacuzzi and absolutely no atmosphere at all. Definitely do not come here expecting any kind of luxury!! We had massages with Emily at the wellness at the webbington which is separate they were incredible. We ate in the restaurant,again the staff were lovely but the food was pretty terrible and no presentation, not worth the money.

We chose the Webbington as our wedding venue. The location was excellent, the staff were amazing & couldn't do enough for us & our guests. The Wedding packages were very good value & the wedding co ordinator, Scarlett was friendly & very well organised. It was a very humid weekend but fans were available on request. The wedding breakfast had a varied choice & was delicious, everyone had a great time & those that stayed over had a very comfortable stay, we had lots of positive compliments & had the most amazing day with fantastic memories to look back on. Thankyou ☺️

Wedding 04/09/2026 We had our wedding yesterday at the Webbington hotel and the experience was truly amazing the staff were fantastic the wedding planner Scarlet and the duty manager were outstanding and so helpful From first planning to the event was a very pleasant experience and handled so professional. You made a special day ultra special we had the in house DJ and the flowers by Gem as Recommended by the venue it was a fantastic package enjoyed by the complete party Highly recommended and thank you to the Webbington and the staff who looked after us so well Stu and Katie

Booked a superior room through Expedia. Pictures showed nice large rooms with wooden beams and another with a large balcony and on Expedia it stated that superior rooms had fireplaces. Was expecting to get what was advertised. Went to reception and queried our room and they started our room was superior and the largest of their rooms. Thoroughly disappointed to be honest.

Me and my girlfriend stayed earlier this week and were happy with our visit! Staff were lovely and really helpful with any questions or issues. Room was on the smaller side for the money but it was last minute so as to be expected, very clean. Old school hotel, Great pool. Very central location to cheddar gorge and other nice places to visit.

To start with, it was extremely difficult to get to this hotel. Also, one of the roads outside the hotel was closed during my three nights stay so I ended up spending extra time and fuel to get in and out of the hotel however there was absolutely no assistance from the hotel regarding the easiest & shortest alternative way; I must have driven at least extra 30 miles and spent additional 45 minutes unnecessarily. What a waste of my precious time. There are no lifts at this hotel and there are steps everywhere, EVERYWHERE! OK fine I understand it is an old building but there is not even a tiny bit of a ramp at the main entrance to reception. How does this hotel expect guests to carry heavy luggage around when no lifts and steps everywhere? Absolutely ridiculous. During check-in I put my membership card down on the counter but this was completed ignored. Receptionist told me I'd booked bed only and if I wanted to add breakfast. But when I asked only to add breakfast for one person, she said to pay in the morning at the restaurant. I had to insist on adding it to my bill but she was reluctant. Absolutely weird. I paid in full when I checked in but was told to wait until check out to have the invoice. What a waste of my precious time. I booked a “Superior Room” but there is absolutely nothing superior or “executive” (term used by receptionist) about it. Fair enough the room is slightly bigger and had two more chairs in the room, but there is still only just one standard sized bed and a tiny desk. There is a shower but no bath; shower gel and shampoo were half empty. I struggle to understand the description of “superior” room or “executive” room. Drain in the shower did not work, how unhygienic. Informed reception about the blocked drain in the first night but it was not fixed, then in the morning I told another receptionist who said she was going to “write it down” when I already informed her colleague the night before! And it was still not fixed when we returned in the evening! Both the room door and bathroom door did not close properly and you have to really push and even slam them in order to shut the doors, this created a lot of noise every time. Then after your hard effort shutting the doors, more effort was needed to open the doors. How stupid. It was one of the hottest weekends but fans were not provided in the room. Went to reception to borrow same fans but was told that all the fans were out. Surely you either have enough fans in every single room at the hotel OR you treat the “executive rooms” as priority since these rooms cost a lot more and already nothing executive about them. Hair dryer had seen better days. It didn't work properly and smelt of burnt plastic when switched on. And I had to borrow iron from the hotel. Surely there would be an iron and an ironing board in the “Executive Room”. Room was not cleaned the first day despite having already requested housekeeping on the form when I checked in. When I complained to receptionist, she asked if I placed the “clean the room” sign on the door when I had already requested upon check in! Then I asked receptionist if I could just have a top up of things but she just asked “what do you need” when I'd already told her the room had not been serviced! However even after I had to spell out the things I wanted, I still had to go back to request again as not everything was brought to me; she even questioned me “Did xyz not bring you xyz?”, as if I lied! Then the 2nd day housekeeping only left one set of towels when there were two of us in the room, so once again I had to go to reception to ask for additional towels; but again receptionist questioned me “are they not in the cupboard?”. Every time when I went to reception to request something that was not done, every single one of them questioned me first in stead of just did what I asked. Housekeeping did do the room the 2nd day but left ALL the dirty glasses in the room and did not replace soap. The “clean” towels that I had to request from reception had big old brown stains. Disgusting! Slow service both in the restaurant and the bar. And very expensive. Flies everywhere. Tried to find out about the spa service. Hotel reception said to either phone the spa or go to the spa reception. As we were already at the hotel so we went down to the spa reception to find out how to make an appointment, but then was told to ring the spa to make an appointment when we were actually at the spa desk! How ridiculous!!! Again, when we complained to the hotel reception about the spa, it was just full of excuses like “it's run by third party”. Third party or not, the hotel should not have a spa on site if they do not want customers. Breakfast pastries not topped up. Butter looked like it was from the previous day. Coffee sachets had been opened and put back. I had already paid for breakfast for one person for the three days. As I made the complaint, I was told I could have one (yes, just ONE, as in one of the days) breakfast free of charge. But when we went for breakfast the last morning, we were told at the restaurant that there was no record of two breakfasts (although one of the breakfasts had already been paid for when I checked in). When I complained to the hotel manager about it, instead of apologising, I was asked (yap, I was questioned again!) “but you didn't have to pay, did you?” No, I did NOT have to pay because I told the girl I would speak with the manager when the girl at the restaurant could have just called the manager to check. When I checked out I told another manager I was not happy with my stay at the hotel but she asked “oh what happened” when the other manager was there who knew everything about the complaints. I requested a refund but was told they could not do anything at the hotel as it had to be dealt with “by the head office. What's the point in having managers on site when they can't make decisions? I was then told if I left them with my email address, someone from the head office would be in touch. However, the email I received appeared to come from the hotel and not from the head office. The email also incorrectly stated that free breakfasts were given to me as way of apology. It was only ONE free breakfast for ONE person and for ONE day as I had already paid for breakfast for one person for three days. The email also said they would like to “offer “ (a meagre) 10% refund to apologise for the “inconvenience”. However 12 months on, I still am waiting for this tiny tiny amount of refund when they should have given me at least one night's money back when I requested at check-out. Disgusting. Another “Best” Western to avoid.

We stayed at this iconic hotel near the M5 in South West of the UK. Driven past loads of times and always wanted to stay here. Finally managed it. Lovely hotel, great spa (especially the steam room and pool). Good food. Great family size room too.

Beautiful building and grounds, very clean. Beautiful views, very peaceful. Facilities were great, fantastic pool. rooms were very clean and comfortable, best night sleep i have had in a long time. Great value for money. Breakfast fantastic choices available , would suit everyone. Staff so polite and friendly.

Called for lunch on a beautiful sunny day. Service at the bar was extremely slow due to only one staff on. Drinks were fine. Ordered a fish finger sandwich, plus chips and onion rings. The fish fingers were utterly dreadful. The worst I have ever tasted. No white fish visible in them at all. Just a fishy brown sludge. After 2 mouthfuls I left it. The chips and onion rings were ok. I would have complained, but we never saw the staff member again. Such a shame for a nice location. Would never eat there again

Found this wonderful hotel online with Best Western website due excellent leisure facilities. Comfortable bedroom with nice shower & coffee with biscuits being stocked up daily by housekeeping for our 2 days stay with my son. The breakfast was wonderful except ordered smoked haddock which was so small to eat ! Great views from the hotel terrace. Would be happy to return to this hotel in the future.

Stayed here one night for work. The pool was lovely during the heatwave, although one of the sun loungers was broken. There is a beautiful terrace with an amazing view. The food at dinner was good. The staff were helpful and friendly. The gym looked spacious with lots of equipment. My room was very hot when I arrived and there was no fan or water in the room, although this was provided to me when I asked. The bed wasn't comfortable - I could feel the springs in the mattress and woke up feeling sore. Overall the room was no frills with only the bare minimum provided e.g just shower gel in the bathroom. The breakfast buffet was also quite basic. I would not describe this as a luxury hotel but it was ok.

Note: For transparency I removed the original review as there was an untrue/defamatory comment left in the response by the hotel group which when I raised with them had no response or apology. Ironically this was left after I had an email from them, that felt rather threatening, when I mentioned I was leaving a review. The frustration of dealing with someone who does not listen to a customer, even when presented with clear evidence, is disappointing, even more so when the reply to the review from the hotel accepts all of the points being made as true and they still refuse to refund the money paid. The original review is below. This is advertised as a Spa Hotel, which by its very name implies a relaxing venue. Furthermore the BW booking page promises that you can “Enjoy a weekend of relaxation” and you'll be “living in the lap of luxury…….. so put your feet up and relax” This is what you CAN'T do at this hotel if there is a wedding being held, and what's more (as accepted by the hotel,) they do not make this clear that an event will be on for the time you are due to stay there, or even that there MAY be an event. There is no mention of weddings at all on their email to inform you. (And before the hotel respond and say “it's on the website”, if you book through the BW webpage on a mobile phone you can book a room and not see a single word about “wedding” anywhere.) This isn't the first negative review about a wedding party being held at this hotel and it won't be the last. (Look back to April/May this year when the hotel accepted there was an issue, said they would “share for review” with the hotel and clearly haven't as I've had the same experience.) I also expect a potentially aggressive response from the hotel management below as they don't appear to like negative feedback. Some of the other responses about 1 point reviews I think also speaks volumes. The wedding guests monopolise the restaurant, the bar and the outdoor space as they do not have their own managed area (talking of “managed” I didn't see a single member of staff managing the party in the several hours that I witnessed the event). The noise from the event space carries to the rooms and after the event, noise continued till gone 2am. Apparently there is a night porter on duty (we were told reception was vacated by 10pm however,) but the night porter clearly didn't check the wedding guests had returned back to their rooms or just allowed them to sit in a small courtyard till 1am right outside the bedrooms making a very loud, drunken noise….. oh and the internal phones don't work to call reception either as I found out when the room hadn't been left with clean towels. (This isn't a gripe at the wedding at all as I'm sure the hotel have “sold” them the opposite experience of what was advertised for normal hotel guests.) The response back from the hotel group has been extremely disappointing, they haven't listened to the issues raised and went immediately on the defensive and trying to put the blame on me for not having read the emails or the website…… but as noted above there is no mention of weddings via either email or during booking. It took several emails for them to read and accept this just on its own. Then offering and spending time justifying a 20% discount rather than engaging and understanding a customer's complaint says it all. (This is part of the Latona Leisure Group so you'll receive the same poor service from any of these hotels if things go wrong.) Yes, the hotel is tired, it's definitely not “living in the lap of luxury” and that on its own is enough to raise complaints for some, but if you can't have a decent night's sleep at a hotel, which is its main purpose after all, because events are not managed then they really have failed at a basic level. Beautiful views but please, stay somewhere else!

My guys tell me it is a nice hotel . They were happy with the rooms , the food and the location. Only small thing was rooms were too hot but it was during a heat wave 😀

This is advertised as a Spa Hotel, which by its very name implies a relaxing venue. Furthermore the BW booking page promises that you can “Enjoy a weekend of relaxation” and you'll be “living in the lap of luxury…….. so put your feet up and relax” This is what you CAN'T do at this hotel if there is a wedding being held, and what's more (as accepted by the hotel,) they do not make this clear that an event will be on for the time you are due to stay there, or even that there MAY be an event. There is no mention of weddings at all on their email to inform you. (And before the hotel respond and say “it's on the website”, if you book through the BW webpage on a mobile phone you can book a room and not see a single word about “wedding” anywhere.) This isn't the first negative review about a wedding party being held at this hotel and it won't be the last. (Look back to April/May this year when the hotel accepted there was an issue, said they would “share for review” with the hotel and clearly haven't as I've had the same experience.) I also expect a potentially aggressive response from the hotel management below as they don't appear to like negative feedback. Some of the other responses about 1 point reviews I think also speaks volumes. The wedding guests monopolise the restaurant, the bar and the outdoor space as they do not have their own managed area (talking of “managed” I didn't see a single member of staff managing the party in the several hours that I witnessed the event). The noise from the event space carries to the rooms and after the event, noise continued till gone 2am. Apparently there is a night porter on duty (we were told reception was vacated by 10pm however,) but the night porter clearly didn't check the wedding guests had returned back to their rooms or just allowed them to sit in a small courtyard till 1am right outside the bedrooms making a very loud, drunken noise….. oh and the internal phones don't work to call reception either as I found out when the room had been left with clean towels. (This isn't a gripe at the wedding at all as I'm sure the hotel have “sold” them the opposite experience of what was advertised for normal hotel guests.) The response back from the hotel group has been extremely disappointing, they haven't listened to the issues raised and went immediately on the defensive and trying to put the blame on me for not having read the emails or the website…… but as noted above there is no mention of weddings via either email or during booking. It took several emails for them to read and accept this just on its own. Then offering and spending time justifying a 20% discount rather than engaging and understanding a customer's complaint says it all. (This is part of the Latona Leisure Group so you'll receive the same poor service from any of these hotels if things go wrong.) Yes, the hotel is tired, it's definitely not “living in the lap of luxury” and that on its own is enough to raise complaints for some, but if you can't have a decent night's sleep at a hotel, which is its main purpose after all, because events are not managed then they really have failed at a basic level. Beautiful views but please, stay somewhere else!

Another wonderful stay at this lovely hotel..it truly is a lovely old hotel, my partner affectionately calls it the squeaky stairs hotel. It is a hidden gem of a place. The staff are lovely, big mention for Kat and the hotel manager for our latest stay...we were lucky to catch Kat before she went on holiday...she is so friendly she makes you feel like family.. nothing is too much trouble for them and our room was wonderful...food was excellent too...we cannot recommend highly enough..try as you wont be disappointed

This is a charming hotel, full of character and unique touches. We stayed for three nights and found it ideally located for exploring the surrounding area. We enjoyed a meal in the restaurant, which was excellent, and breakfast was also very good, with high-quality options. The pool area was lovely—clean, spacious, and relaxing. The terrace was a great spot to sit with a drink; although you could just glimpse the motorway in the distance, it was completely peaceful with no noise at all. The staff were very helpful in all areas of the hotel. We will be back again sometime.

We had driven passed this hotel when on the M5 and thought we would investigate. Lovely location. It is pretty but it is by a motorway (so don't expect peace it that is what you are looking for!) The staff are superb, especially the young lady at the front desk. That is it. Oh. And watch out of the massive pothole at the entrance to the drive. The 'cosy' rooms ARE cosy and reminded me of rooms in Torquay..... a bit lacking in quality. Bed was comfortable but the room was basic (more £50 a night, not over £100). The bar food looked average and the buffet breakfast was awful; the bacon was particularly inedible. We left our plates. But again, the staff in the restaurant were brilliant. The pool was lovely but although we adhered to the 6 adult rule and booked in at reception, this did not seem to apply to all. Yes, there are a lot of steps up and down: it's an old building which has been extended . They are manageable but you need to be aware of them

Lovely weekend here for my fiancé's birthday. The room (superior double) was spacious, very comfy superking bed, with a lovely bathroom. Staff were all very nice, especially Kat on reception, lovely lady who couldn't do enough for us. Will definitely be returning 😌

Couldn't fault our stay, staff were great and friendly, room was lovely and spacious. Used the spa facilities, which is advisory to prebook- great Pool. Breakfast was really good and plentiful. Hotel is in a lovely countryside surroundings. Only downside no air-conditioning or fan in the room. No issues with noise, as previous reviews have mentioned and we stayed on a Saturday night! Had a meal at The Brewers Arms in Banford which I would highly recommend 👌

Lovely experience. Great room upgrade. Delicious Korean burger and breakfast. Friendly reception, bar and waiting staff. Great value with my little discount for coming regularly

The location is a bit out of Weston(15 min drive) but it's in a lovely location. The views are really nice. The hotel its self is well looked after and has that old traditional look about it. The staff were friendly and helpful. Has a lovely restaurant and bar. Does have a spa but we did not use that. The bed was really comfortable and the room was clean and tidy. The shower was nice and powerful. Could do with tvs with catchup tv. My daughter loved the hot chocolate and biscuits that were left with the kettle.

This is a rarity for me. A negative review. It is to do with the hotel's treatment of a neuro-diverse person. The issue started with a faulty fire exit door (which had possibly been broken for a while, and was immediately attended to) in the spa area. The initial attitude was along the lines of what business was it of mine :-(. As due to my neuro-diversity I prefer communication in writing I wrote a note detailing my concern about the fire exit (they should be checked each morning). The manager asked to speak to me about it but I repeated that a reply was needed in writing. They told me unless I gave an email, it would not be dealt with. I repeated that other companies respect this. The manager ignored this to the point at which I began to shake and my friend led me away. This was an awful way to treat neurodiversity. Training of the team I believe is needed.

Staff are lovely and friendly..interior of hotel is to a high standard food excellent Our room was spotless but at the back just a view of roof top but we get this coz we had a dog. Well worth the money..thank you.

Lovely room, food good and staff friendly and helpful. Great location.

The receptionist was very helpful and welcoming. The rest of the staff were abysmal. The food wasn't worth the price and our drinks order was just plain wrong. Don't bother with the trek go somewhere else.

I attended my friend's wedding. The lounge and bar area were lovely spaces and the terrace with a beautiful vista was wonderful. The Garden Suite was perfect for the wedding reception and all staff were warm, friendly and attentive to the wedding party. Our room was clean and well equipped. Breakfast was perfect and ample. I'd definitely return.

Had a great stay, room was good, quiet, clean, excellent view. Shower was hot. The pool was a nice extra and we booked in for an hour with no problems. Food was good, both breakfast and in the restaurant. The grounds were lovely to walk around. Staff very helpful Plenty of parking Definitely worth the price with our blue light discount too - will absolutely book again when in the area

Stayed here for a wedding. The room was a good size with a lovely view overlooking the countryside. Great size bed and super comfy. You could sit up in bed and see across to Brent Knoll. The food for the reception and breakfast was of good quality and quantity with plenty of choices.

Attend my moms wedding and stayed 2 nights. 1st night was horrendous as they had booked us in a room right opposite a venue with a wedding on till midnight with loud music and we had a 4 year old child who was part off a wedding the next day so not much sleep. 2nd moved us to a lovely quite room perfect. The swimming pool was out off use which was disappointing as only found out the day before when we tried to book a slot. Scarlett the wedding planner was amazing cant fault her at all,was a pleasure to meet and so glad she was their for my mom & her partner and all she did for them thank you

The location is good for visiting cheddar gorge, wookey hole and the very many 'hippy' shop's in Glastonbury. The staff at the hotel were all very friendly and helpful but the hotel itself is tired. The hotel has loads of steps. Not just in quantity but in weird places. At one point I opened a door and there were 2 small steps immediately on the other side. On another corridor was one random step. The floor around the pool is extremely slippy. I would not recommend this hotel for anyone with mobility challenges or poor vision. Our room was a standard double in the courtyard section. Nice big bed but you could feel springs in certain places. No fridge, no iron and no hairdryer. Overall quite dated decor side but it was clean and smelt fresh. Toiletries comprised of 1 small bar of hand soap and refillable shampoo and showed gel attached to the wall which were more empty than full. Plastic disposable cups by sink and a single toilet roll. Just felt quite skimpy. There is traffic noise as the motorway is close by but it's not loud enough to disturb. The walls are very thin. Could hear guests in the next room talking and make out what was being said. The bath had multiple grey round 'dents' in it. I question if someone had been smoking in the bathroom and stubbing out their ciggies in the empty bath! Which leads me to say that the smoke detector in our room had been tampered with. Someone had covered it with a plastic bag / sheet / shower cap and fixed the plastic in place with a hairband. Once reported to reception it was dealt with quickly but this should have been picked up on before we checked in. Its unsafe. Likewise, a member of staff had to climb onto the table outside to put the sunshade up. Please find another way to handle this rather than endangering your staff. We didn't eat in the restaurant for dinner as the bad reviews put us off. We had breakfast which was ok but not that great. Very limited choice of items. Was nice to grab a drink and sit outside on the terrace. Nice views. Used the pool but highly recommend going when it's adults only if you actually want to swim. It's very small . Steam room is not located by the pool. You have to walk through the gym reception, then through the gym out to a back room. Felt like an afterthought. Calling it a spa is an exaggeration. Overall its fine for a 1 or 2 night stay because of the handy location. I'd suggest finding a promo code online if you can. The staff is excellent and were very helpful. It was good to have free parking. Remember it is a bit out of the way so if you want dinner outside you will have to drive and the roads are country roads, so much more tolerable in the summer months. I wouldn't recommend people rush to stay here but I wouldn't tell them not to. Hence describing it as functional!

The hotel staff were very welcoming and friendly throughout our stay. The view is lovely and we enjoyed the pool. The room was clean but very small, I think it was a bit expensive for the size/quality. The hotel seems to need a refurbish, you can feel the springs in couches (in the bar) and the bed. The walls are very thin so you can hear others talking in the hallway and other adjoining rooms.

We enjoyed a nice family catch-up weekend here, which we actually really liked. Yes, the hotel is a little dated, and the rooms could use a refurb, but I have to say the staff here are amazing and really make your stay great, so well done to you all! Now onto the downside, and you will see it in many other reviews, the food isn't great, it's dated, old-fashioned, poorly presented, not great quality, and expensive. If you were alive in the 1980's, then you will recognise many of the dishes, they look exactly as they did back then. If this were brought up to date and presented better, then it would really help. We ate here the first night, and honestly, as someone who has worked in many kitchen roles, it was awful! There are plenty of better places to eat nearby. I'd recommend The White Hart Inn & Cross Brewery 5 mins down the road. Given the previous reviews of the food im amazed that they still haven't changed things.

Very quiet and off the main road location. Atmosphere was fine but very quiet.The room was very small as a single but adequate. for the price it was good value for money. it was clean and pleasant but a slight noise problem due to the floorboards creeping and people moving about late at night. The staff were wonderful and very friendly and attentive. There was a leisure centre which was very quiet and seems under used.

We had our wedding at The Webbington Hotel & Spa and honestly it couldn't have been more perfect. My husband and I had spent our anniversary there every year for the past 8 years ( with the exception of lockdown), so it already held a very special place for us and it truly felt like the natural choice for our wedding after we visited the Wedding fayre in 2025. From the very beginning, Miro and Scarlett were absolutely fantastic. They listened carefully to what we wanted and guided us through every stage of planning. Scarlett in particular was brilliant at breaking everything down for us step by step, helping us make decisions that suited both our vision and our budget. Nothing ever felt rushed or overwhelming and we always felt supported. Throughout the lead-up a few months before the big day, Scarlett was always responsive and reassuring whenever we had questions. On the day itself she was incredible, fully involved from start to finish, guiding us exactly where we needed to be, updating us constantly and making sure we felt calm and looked after. She even walked us down to meet the registrars and ensured everything ran smoothly without us having to worry about a thing - huge thank you for that Scarlett :) The day itself was seamless. The ceremony, wedding breakfast and evening reception were all in different parts of the hotel and everything flowed perfectly. The staff were professional, friendly and genuinely cared about making the day special for us and our guests. The food was another highlight. we received so many compliments about the wedding breakfast and the evening BBQ buffet was amazing with plenty of food and great quality. The hotel also offers incredible views, beautiful grounds and a real sense of occasion. We genuinely felt like VIPs throughout the day. Nothing was ever too much trouble for the team and it was clear that Miro and Scarlett and the whole team at the Webbington truly cared about making everything perfect for us. What made it even more meaningful for us is that we have built a long-standing relationship with the hotel over the years by booking for our anniversaries. Because we had been so well looked after during our annual anniversary stays, we already knew how special the service was which is why we chose to get married here. We have even already booked our first anniversary return for 2027. This is more than just a hotel and Spa ( to us its such a special place). The grounds, the views, the food and the staff are all incredible. We cannot thank the team enough for helping create such an unforgettable wedding day. Thank you to you all. D & S xxx

Very disappointing stay. There were multiple issues throughout our stay. The TV in our room was not working on arrival, was briefly fixed, and then failed again later that evening. The food in the restaurant was very disappointing - the chicken pasta looked and tasted like slop on a plate while the steak was largely inedible due to fat and gristle. Although a partial refund was applied at the time, it did not reflect the fact that most of the meal could not be eaten. The most disruptive issue was noise. Our room was located near a wedding party, and from around 5am there was significant disturbance from guests in the corridor and adjacent rooms, followed by children running and shouting - not helped by the one inch gap under the door . As a result, we had very little sleep. In the morning, we were also unable to have a proper hot shower, as the water was only lukewarm. While the hotel did offer a 20% refund after the stay, this does not fully reflect the overall impact of the issues experienced. The combination of poor room facilities, substandard food, and lack of sleep made for a very disappointing visit. We hope the hotel takes this feedback on board, particularly around room allocation during events and maintaining basic standards in both accommodation and dining.

Absolutely amazing hotel the room the food the customer service are secind to none , just perfect

Quirky and charming, a stay at this hotel should be on everybody's bucket list. In response to some previous comments, it's true that there isn't a lift but if you're ok with your stairs at home this won't be a problem. Our room was very atmospheric with wood panelling over the fireplace (and it was spotlessly clean). We stayed to break our journey to Cornwall but will definitely be returning for a longer stop.

I often stay at the Webbington on business, its is a characterful hotel, attentive staff, good food and drink and a lot to fill your evening with as hotel guests have use of the gym, pool, spa

A mixed review I'm afraid. I last stayed at the Webbington as a child 45 years ago when my father was the owner, so it was a trip down memory lane for me following his recent passing. My partner and I stayed in the original house along with our small dog. The hotel room was clean and comfortable and the bathroom was fresh and well maintained. As this was classed as an Executive room I was surprised that there was not even a complementary drink on arrival or a bottle of water in the room. Being told that there was a 20 GBP charge per day for my dog created some expectation that there would be a bowl , small bed in the room . however there was nothing , not even dog treats in reception or in the room.. so the 60 gbp charge for the 3 nights seemed way over the top. We have stayed in several "dog friendly" hotels and the least they offered were treats , towels for cleaning paws and a water bowl. The hotel itself has retained its character and the addition of the pool and gym is a plus. The pool was well maintained and the gym well stocked with good equipment. We were told that our dog was not allowed in the restaurant which was not that unusual but to have to lay our own table in the bar in order to have our breakfast was not something I would have expected. The breakfast is average and not well stocked when supplies ran low. The surrounding areas are lovely and we visited Cleveden , Cheddar and WSM. Overall it was an enjoyable weekend. The hotel is nice , staff friendly , just disappointed by the extra charge for the dog with no benefits at all. Also seeing as there is a gap in the history of the hotel re the ownership in the 1980s I would have thought that management might have wanted to chat to me about my father and the time he owned the hotel but noone seemed interested..

Great stay, lovely hotel. Great staff, friendly polite and professional. Only downside so many steps. Not disable friendly.

Our stay at the hotel was delightful; the room was charming, and the staff were exceptionally friendly and helpful, even sharing insights into the hotel's history. The leisure facilities were fantastic, featuring a spacious gym. I particularly enjoyed the swimming pool, which was at a lovely temperature, and the steam room. Breakfast was both delicious and flavorful, and I truly appreciated the scenic views surrounding the hotel. I really happy that I chose the hotel im really looking forward to staying again thank you to all the staff who made our stay wonderful and friendly the cleaning was really clean when we walk and tidy

Lovely location, super attemtive staff, relaxing atmosphere Evening meals ordered, food was disappointing, bland Two rooms booked. The shower in one room oy trickled, shower in the other room had build up of limescale or similar which made the handle operaion difficult Curtains not wide enough to cover window in one of the rooms The Staff deserve better from the hotel owner, as their professionalism has saved a disasterous rating

From the moment we arrived, the experience fell far below expectations. We had booked a standard double room specifically to avoid being placed in a smaller, more confined space. Instead, we were initially given a room that was extremely small, with sloped ceilings and a tiny window, creating a claustrophobic and uncomfortable environment. This room did not resemble what is advertised as a standard double in any way. When we raised this with reception, we were told the hotel was nearly fully booked and the only alternative was a “small double.” However, upon viewing it, this room was noticeably larger and more suitable than the one we had originally been given. This left us feeling misled and forced into accepting a lower-category room despite having paid for better. The justification that “the property is a period property so all rooms differ” is not a valid excuse, as the room we were initially given, should not have been labeled as a “standard double” in the first place. The evening only deteriorated further during dinner. We had been looking forward to a relaxing meal, particularly given personal circumstances that made this break important to us. Initially, the setting was calm and enjoyable. However, this was completely disrupted by the arrival of a large party who were excessively loud, constantly moving around, dragging furniture, and dominating the space. While I appreciate that large groups cannot always be avoided, the complete lack of management and communication was inexcusable. This group was clearly prioritised, receiving immediate service and having causal chit chat with the servers, while other guests (ourselves included) were effectively ignored. We waited over an hour with no check-ins, no updates, and no acknowledgment of the disruption around us. It was evident that this was not an isolated frustration. Other diners were visibly unhappy, one couple waited an excessive amount of time just to have plates cleared, while others were left waiting equally long for food. When our meals finally arrived, there was no apology whatsoever. The food itself was unacceptable. My meal was cold, and my partner's was so poor he did not eat it at all. When this was raised with management, the response was dismissive and defensive. Rather than listening, we were told we “had not been waiting that long,” which was simply untrue and could have easily been verified by the CCTV which we gave them permission to look at. The justification that the large group had pre-ordered only further highlighted poor planning. If the restaurant was aware of this booking, steps should have been taken to manage expectations or inform other guests. None of this was done. Even after agreeing to remove the cost of the meals, this was handled incorrectly, and we were still charged more than we should have been. As a result, we had to leave and find food elsewhere, completely defeating the purpose of dining at the hotel. Unfortunately, the issues did not end there. The overnight experience was equally unacceptable. Persistent noise from the room above continued for hours, followed by early morning disturbances from guests shouting, whistling, knocking on doors, and children running through corridors well before 7am. This made it impossible to rest and demonstrated a complete lack of control over guest behaviour and basic standards of comfort. Again, the justification that “the property is a period property so it will have creaks and noises” is again not a valid excuse as the average person can deal with the odd creak and squeak but not when it is going on consistently for hours and hours in the middle of the night. To be clear, I recognise that not every issue, whether it be noisy guests or busy service periods, can be entirely prevented. However, what is within their control is how these situations are managed. In this case, they were handled extremely poorly at every stage. There was no communication, no accountability, and no meaningful attempt to resolve problems as they arose. Overall, this stay was defined not just by the issues themselves, but by the consistently inadequate and dismissive way they were dealt with. From the incorrect room, to the chaotic and poorly managed dining experience, to the unacceptable noise levels overnight, every aspect fell short. After our stay, I tried to resolve things over email, but this only made matters worse. After just two emails, I was told my messages were “threatening and aggressive,” which is simply not true. They then refused to continue communicating and offered just £20 as a resolution. I found this response completely dismissive and unprofessional. I have since spoken with my personal solicitor, who confirmed that my emails were neither aggressive nor threatening. Cutting off communication so abruptly under these circumstances feels extremely questionable and only adds to the overall poor handling of this situation.

We had a party at the Webbington recently. The venue was perfect- good size room which catered for over 100 people. Plenty of parking, a nice bar area and balcony. The staff couldn't have been more helpful. Very happy with the service and venue.

Good location, atmosphere poor, facilities poor, rooms poor, wouldn't spend the money. Very old run down and rickety hotel that creaks with every step. Its dark and cold but doesn't carry any charm due to the staff and general upkeep. The hotel is dirty - car park full of dirty bins, pot holes and even the welcome sign is so dirty you couldn't read it. Check in was brief, expected to lug our cases around with no lift, no offer for support and find our rooms. The hotel is poorly signed so ended up taking many wrong turns and getting lost. When eventually finding our room, the door had about 4 different locks, some dismantled so it didnt close properly and we didnt feel secure. The room was dirty, with cobwebs over windows and in the chandelier (there was also a spider which the boyfriend tackled) the painting /decorating of the room was really bad, it felt like someone had started to decorate and stopped half way through. There was dust ingrained in the carpets, dirty on the radiators and we had a very unkempt and run down balcony which had cigarette buts from the last guest still in the ashtray. The spa shut at 7pm so we didnt really get much time here, the lockers/changing room needed a key to lock from the reception, we were told this so had to go to reception to get a key and come back to lock our stuff. There was some drunk/drugged up man in the pool blowing snot in the pool, no one addressed this so we ended leaving as he was weird. We had some food in the bar, but the tables were all low level so had to hunch over to eat from the sofa's, the man who worked in the bar was very very quiet, he didn't really speak, just smiled at you when you went to order things instead of asking what you wanted he just looked at you - service was poor! The food for tea was quite nice however so compliments to the chef. The breakfast however was horrendous. Sausages were raw, hash brown ran out, beans and eggs stone cold. There were no pastries and web had to keep asking for butter for our toast. We actually left most of our breakfast, quite possibly the worst we have ever had. The cleaning staff were in non uniform so you didnt actually know who they were and all had earphones in listening to music, not one single person said hello to us. And on the check out the receptionist was chatting in the other room for ages, we got fed up of waiting, just left the key on the desk and walked out. The hotel could have been a lovely rickety charming experience if it was cleaner and had more present and engaged staff and the spa facilities improved but genuinely the poorest experience we've had in a hotel. Definitely would not go again!

We had stayed at Webbington about 3 years ago and had a fabulous stay. Lovely quirky hotel with great history....read up about it!!! The rates are very reasonable and you can get special deals too I will say that if you are mobility impaired please note there are NO lifts at all here. They will try to accommodate you on a ground floor room which is what we had last time but just be aware to let them know you have mobility issues! This time we were in one of the Court yard rooms. Not too onerous as I had had my hip replacement done last year but a bit of a climb to the second floor room for an unfit one with dodgy knees!!! However...the rest of the facilities are fab!!! Location is ideal for Glastonbury, Wells, Bath, Cheddar Gorge and even a trip to the seaside at Weston Super Mare! We had a basic twin which was lovely & clean, a good size and my friend was very happy as we had a bath & shower. Low level bath too so good for my dodgy arthritic legs 😀 The food was also as good as we remembered....evening meal was still reasonably priced...steak 22 pounds which included all the trimmings!! Great breakfast...self service but you could order anything not available from the kitchen...yum!! Great bar as well and a terrific view from the lounge area. It also has a great balcony area but needs a hot day and no wind as the hotel is on the side of a hill!! The pool , gym & spa are a bonus....warm, clean pool with easy steps down and nice and big for the energetic!!! Good seating area and the spa treatments aren't too expensive for a treat! The room we had was also in a fairly quiet area but the hotel wasn't fully booked.....we left as 600 men descended for a conference...phew!!!! What makes this place is the people working there....from the reception team, John who took our cases to our room, the bar staff who served us and a VERY special mention for Gino who really looked after us in the restaurant...a lovely, polite, professional, friendly lad. He looked after us so well...got a good old Liverpool hug when we left as well....bless!! Cheers Gino, for making our stay so special....from one fellow Liverpudlian to another 😀😀😀 I would definitely go back to the Webbington as it offered everything we needed for a mid week break in Somerset!!!

I didn't have high expectations - we chose the Webbington as it was convenient. It could be so much better.

Lovely friendly staff Breakfast, lovely, excellent choice Only negative, there are a lot of stairs, no ramps, not great for poor mobility.

Lovely and relaxing place to stay. Staff helpful and friendly. Great evening meal with jovial staff. Used the awimming pool which you can book at a time to suit. Will definitly stay again.

This has been our fourth visit back to the Webbington, and we had another good stay. Our usual room was clean and ready for us, and when I rewquested another bedside lamp, one was quickly provided. As always, the staff are super feriendly and helpful. No it's not the 'top of the range' place, but for a mini break it suits us perfectly. Never tried the meals, apart from breakfast, or spa etc., so We cannot comment. However, we'll be back!

We stayed at the Webbington for 4 nights and enjoyed the experience. The hotel is a little tired but that is to be expected when you consider the age of the building. The bedroom was clean and the bed comfortable, the water lovely and hot and the complimentary breakfast was very generous with a wide selection. The swimming pool was great and very well managed with time slots ensuring there was no over crowding. The only negative was the opening hours of the Sauna and Steam room, you couldn't have an early swim and enjoy them as they didn't open until later. Would recommend it if you need accommodation in the area. It was a good location to visit Somerset. Wells a delightful small city avoiding vast commercialism and a very tranquel spot was easy to reach as was Bristol. Bath a little more awkard.

I stayed for one night with my little dog and had a great experience. We were upgraded to an executive room, which was spotlessly clean and comfortable. While some might describe the hotel as a little dated, I would say it has a vintage feel, full of character and warmth. The staff were all genuinely lovely and welcoming—my dog especially appreciated the thoughtful arrival treat! I also loved relaxing on the soft leather sofas in the bar area, which added to the cosy atmosphere. The pool was another highlight; the booking system works really well to prevent overcrowding. A big thank you to the Webbington team—we'll definitely be back!

The hotel itself is ok and the staff are very nice too. But the food in the restaurant is terrible. I have had quite a few dishes and they seem to have the ability to make every one I have had horrible. My latest fish and chips. The fish was watery and tastless, covered in a thick batter which was crispy on the outside, but a thick layer of uncooked batter on the inside. The worst fish and chips in weston super mare, probably the world.

Having stayed here a few times, I found the hotel to tidy and clean. The staff are very friendly, including Hollie and Kat.

My mum just had her wedding here, we stayed for the whole weekend and wow!!!! The service, staff, especially Miro and Scarlett, was absolutely amazing! The wedding was absolutely beautiful, the treatment we had was 5 star! The coordination and the way the staff worked together was incredible, we are all amazed with absolutely all of you x

Excellent for exploring Somerset! Comfortable and casual atmosphere with lovely front desk service. Rooms are dated and the bed wasn't to our liking but the pillows were good. The carpet was need of a good cleaning. We enjoyed the pool and noted that although dated, there were adequate shower facilities. Robes and slippers would be an asset there. The food in the dining room was excellent with great gf choices. Dining service was attentive and pleasing. The view is fabulous. You get what you pay for.

My girlfriend and I, throughly enjoyed our stay here. We made the most of their huge gym, the sauna and steam room. Unfortunately we couldn't use the pool as we didn't have swim wear but it seemed a decent size for the amount of people allowed in it. The buffet breakfast was delicious and had all different breakfast items along with items you could request to be cooked for you. The food from the restaurant at night time was really good and for a reasonable price. We also got upgraded to an exclusive guest room which was a lovely surprise. Overall it was a lovely stay for a Valentines weekend.

The location is lovely we had a room overlooking the Mendip hills in the main part of the Hotel. We just wanted to relax so the location and Spa were ideal for our needs. If you wanted to go out for the nearby its ideal for travelling to Wells Cheddar. The Staff are amazing so helpful and friendly and go out there way to help you would highly recommend staying here we have for the last four years running as we love the Hotel. We had a superior room with a balcony it was fantastic a really big room with its own hallway and a separate door to the bedroom. Check in was easy the receptionist are all lovely and helpful same with checkout.

Well where do I start? It's a great shame because it has such potential for greatness but falls very short. The staff are friendly and polite is the good thing. The layout is really confusing, lots of stairs with no lifts. The worst thing was the food, or lack of it. For it to boast it is one of the best restaurants for miles must mean it's the only restaurant for miles. There were only 2 very basic choices for mains (both very odd and both vegetarian) and the rest were pub classics which were very poor too. The burgers were cheap thin ones, the next night hoping for better we had the "authentic" chicken curry which was clearly out of a can, bland and tasteless and even dried/ coagulated on top, possibly been under the heater for a long time. We left most of it. The breakfast choices were ok but the scrambled egg was rubbery. We left most of that too. The rooms, old and dated with paper thin walls. you can hear clearly the neighbours TV, snoring and other such noises very clearly. The swimming pool was ok but small, the weirdest thing being have to walk through the gym (with wet feet on carpet) in your swimsuit, infront of all the people in the gym, to the difficult to find sauna and steam room (which i gave up looking for). Also the bar closed early, which is unacceptable for a hotel. Not only closed but pulled some noisy ugly shutters down in the room, not just over the bar, which really kills the ambience, which it had little enough of in the first place. I was told in it's hay day it was magnificient. I do hope for it that it finds new management or owners that make better choices. First thing to tackle is the menu and food in my opinion.

This hotel has lots of character and I think that is a highlight. The staff are also super friendly, which is good. Rooms are adequate, bathroom was a good size though the whole hotel feels like it needs a bit of updating . Regards to food, this is the only thing that let the hotel down for me. There is not a lot of effort put in with presentation. The one thing that really lets it down, are the salad garnishes. These consist of limp iceberg lettuce, with a couple of bits of pepper and tomato that are not presented well. It would make such a difference if nice salad leaves were served. I ate lunch and dinner here and was disappointed with both. The calamari had no flavour and served with a limp side salad wasn't good. The red slaw had no flavour and did not taste good. The pate was ok, but again let down by the presentation. The breakfast was very basic, but enough . I would not recommend this hotel for food, but accommodation is nice. The pool is small but nice, but in order to access a steam room and sauna you need to walk through the gym in your swimwear which isn't ideal.

We stayed here for one night for a family birthday. From the point of telephoning to enquire right through to checking out we could not fault the staff. Kat and Hollie were friendly, helpful and really professional during my enquiry and booking phone calls. Amanda checked us and again was super helpful, warm, welcoming and extremely professional. We used the pool, sauna and stream room - all of which were clean and well maintained. The hotel is well located for visiting Weston-Super-Mare Grand Pier, Axbridge, Cheddar Gorge and Wooky Hole Caves. We would definitely stay here again.

Birthday weekend experence not to be repeated. Paid for an executive room , checked in , went to room , view of the flat roof , a toilet that did not flush , shower that did not drain , a razer left from previous guest , a queen bed when a king bed was expected , poor water pressure , poor food in the resturant , dry without taste so did not eat it . Cold pool , dirty stair and landings , very noisy late at night due to guests being drunk . All in all dreadful , if you would like to respond to me , please ask me to call to discusd Room 8 friday to sunday 23rd - 25th Jan

4th visit to Webbington for a special birthday. Didn't dissapoint had a lovely chilled time 🙂 Just what we needed after a busy weekend. All staff were helpful, room was fabulous, clean and comfortable food was delicious.

We have just come away from a 2 night stay at The Webbington Hotel and sadly we will not be returning 😢 I would love to because it is a fantastic location for walks. The Hotel is located in a fantastic area for some brilliant walks which we done but The Webbington does not attract "The Walker" like many other country Hotels do. It is dated and in need of modernisation but the layout is quite quirky and appealing. If only the bar and restaurant area were updated I am sure it would attract more people for a drink and a meal. The leather sofa's in the bar area are truly awful and if they had some more modern relaxing chairs and table this are a would be superb and more flowing... instead it feels like a waiting room at the dentist. The room was adequate with a nice bed, although it could have done with a decent clean. A few cobwebs and sweet wrappers didnt bother me. Although they didnt clean the room or refresh toilet rolls, tea making during our stay and had to ask for a replenish of stocks. On the plus side all the staff were friendly and polite. Very nice people 👍 The food was poor for the money you have to pay for an evening meal so night 2 we went to a local pub. Breakfast was poor and cold with no hot plates. Sadly as I've said we will not return to this Hotel as it was poor and there are plenty of better alternatives nearby to enjoy the walks again in the future.

A very dated hotel. Staff were individually all pleasant but there is clearly no business plan to encourage a high level of customer service. And it is this lack of corporate message and desire to put the customer first that disappoints. Our spa day was cut short due to another event taking place that evening so we only had until 2pm not 6pm as planned to use the facilities. This was not communicated to us before arrival. We could have arrived earlier if we had known. Layout of pool/gym/sauna is off putting in that you have to walk from changing room thro the gym in swim wear. This is not relaxing or comfortable. Female Changing rooms are tiny and only hold about 6 people. There are only 2 showers but both are behind one door so there is no privacy. In the bar our empty tea cups took over an hour to be cleared away from our table The bar was never staffed unless we rang for them. Bar staff served bottled beer and did not offer a glass. Panini on the menu was in fact a cold baguette. The bar area was cold. This hotel needs a huge makeover and intense staff training in hospitality. It's in a great location with tons of potential but there is no leadership steering it in the right direction.

Hotel is in a great location for walking. The staff were all really friendly and helpful. A few reviews mention the steam and sauna and the fact you have to walk through the gym, you do indeed. This is a little weird but if you are only using gym and the steam/sauna, you can use the changing rooms located next to the steam and sauna. The bedroom was very comfortable and clean and overall the hotel is good, dated but with character. The restaurant was a disappointment though, limited menu and food on the evening was not great, the breakfast however was very good. Can only assume that it was a different chef on the evening, but we were very disappointed with the evening meal.

Really wasn't expecting much after reading some reviews but we were all pleasantly surprised. All very clean and tidy. Lovely welcome from reception staff. Room, a little dated but again very clean. Bed, very comfy. Good facilities including phone, TV hot drink station and nice bathroom. There was noise from bedroom above( sounded like Riverdance at 2am!) Dinner- not a lot of choice due to being NYE eve but food was good. Breakfast- delicious. Able to order eggs etc how you like them . Staff super helpful. Didn't use leisure facilities but looked great. Great base for visitng local area.All in all a great stay and would definitely stay again.

Beautiful location Easy access to Bristol Good value for money Booked directly so got a bargain Very good gym Ample parking

Webbington hotel, As a large group attending a party night. Costing £55 each. Really poor food, that was served cold and of poor quality, hard potatoes, poor service and rude staff when complained. The circus show was embarrissing to watch with amature performances that woud had seen better days at a holiday camp. To top it all, no tea/coffee service at the end of the meal. Only a large metal canteen style ern to help yourself. Overall, a poor service, poor value for money in a very run down old fashioned hotel that had seen better days. Certainly would not be returning anytime soon.

Needs to be refreshed. Floor boards creek in room above. Soft furnishings need updating to ensure curtains actually cover the window size. Internet not great in the room. To go for a sauna you have to walk through a gym with people working out! Noise from outside the room- terrible. Can hear everything! Staff need to be aware of scams with reference to best western- don't feel that any help or advice was given.

Ok, so yes - the hotel is not a modern one with 21st century decor. It has lots of stairs and is thus not manageable for those with restricted movement. But it has a lovely relaxed atmosphere, and I prefer the dark wood charm. The hotel also has a vast car park, and all the staff are very friendly and helpful. The rooms were clean and spacious, and the view from my room across to Brent Knoll with The Quantocks and Exmoor in the distance, was one that I would never get anywhere else. Breakfast was great with an incredible selection of food, and dinner was excellent too. I was here for two nights with my immediate family celebrating my golden wedding anniversary, and could not have picked a more relaxing location.

Nightmare place to get too. Took me 1.5 hours from Nailsea . Awful looks so close to motorway but it's not . Rooms are cold but they gave me a heater . No lifts . The staff are lovely . But avoid getting here in the dark .

Stayed here as part of a Turkey n Tinsel coach party. Charming hotel with lovely views, but a bit isolated. Lots of character but needs a bit of tlc in places Room comfortable and clean, good hospitality tray Staff were excellent. Food delicious. Good location (with own transport) for visiting North Somerset.

Location is picturesque especially if you go out onto the terrace on a clear day. Atmosphere was lively as there was a large dance group (couples) staying the same weekend. All in good fun very entertaining and a really friendly bunch of people. I was a little disappointed with my room as it was very basic but it was clean and did the job. As for noise levels, we did hear people coming back at night and the early risers but it didn't bother us. As for the Amenities we didn't use the pool/spar. This wasn't our plan however. The steam room and sauna was located in the gym area so if you were having a swim you would then have to walk through the gym in your swimsuit to get to them. Also no robes or slippers provided. I didn't have slippers or flip flops with me. I wasn't keen on this idea so decided not to bother. All staff were very accommodating and really friendly and welcoming. Food menu small but reasonably priced for snacks and evening meal. Breakfast was lovey. We found alcohol prices reasonable to especially for a hotel. Single vodka and a pint of larger was under £12. Overall we had a lovey weekend and this was a lovey base for visiting local areas

Staff couldn't have been friendlier or more helpful. Lovely clean room, food was great and on site facilities were great. Would recommend. EXCELLENT 👍

We booked to stay for 3 nights, but left after 1. This hotel is dated, tatty and dirty. There were very few staff around and we found it unwelcoming. The leisure facility was one of the worst I've ever seen and was grimy and shabby. The carpet in the room was dirty and there was a large clump of hair in the bath. The restaurant was overpriced, with a poor menu. The only positive i can think of is the view from the room was good.This place is in serious need of investment. I would definitely not stay here again.

We stayed here one night to test out some food and the rooms before our Big Day being spent here. Immediately the reception staff were very invited and sweet, they made sure our stay was perfect. After hearing we were getting married there, at our dinner reservation we came down to a surprising candle lit dinner, a very nice spread on the table, it was very heart warming. The rooms are a little dated but I feel they've got character, the rooms were super clean, the room was nice and warm for the winter weather outside. The shower was powerful enough in our room ( a standard exec suite) The dinner is amazing here, the food should cost a lot more for what you get because it is fab, although breakfast was okay, there's definitely room for improvement but it's a buffet so what more can you ask for. Great views, doesn't cost a lot either so you get what you pay for. The staff made the experience 10x better and the restaurant is well worth a visit, a small menu but they cook everything to a great standard.

The staff were friendly and helpful right from the start. They made me feel comfortable and managed my dietary requirements easily. The spa and swimming pool is great, love the fact you have to book so it doesn't get too crowded. Clean and quaint rooms, everything you need

Beautiful setting and kind, friendly staff. Great breakfast chouce. Rooms are adequate and gym and pool met my needs. Very good value considering.

Two day stay at great rate of £140 including £60 dinner allowance and breakfast. Friendly and helpful and good quality menu. Requested an iron and board which came quickly and maintenence sorted radiator problem quickly. Spa treatment very good value too.

A 3* hotel that claims no more, don't come here if your looking for luxury! Down to earth, extremely friendly staff, welcoming, lots of seating areas, and a lovely veranda on warmer days! Breakfast all you can eat, nicely presented,. Spa, swimming pool, relaxing. Rooms clean comfortable, warm.. Perfect 3 day long weekend away...We will return..🤩

Stayed one night as a birthday treat. Rachel on reception was very friendly, helpful and knowledgeable. Enjoyed a lovely evening meal in the restaurant, the calamari and steak were to die for. Our waitresses, Dominica and Pippa were very attentive but not overly. Breakfast was also delicious and hot. Only downside was we had an accessible room which had a double bed, would've preferred a kingsize as my husband and I are quite tall. However the room was on the small side so a kingsize wouldn't have fitted. The room could also do with some updating.

Our family of 4, have a fabulous few days at The webbington. This is our 3rd stay during half term and as always we all have a lovely time! A big thanks to Amanda, who was was welcoming, informative, and asset to The Webbington. Thank you!

Stayed here on the 15th October. We had paid in advance for an evening meal as we were travelling from Cornwall, and flying from Bristol Airport the next day. Unfortunately, the motorway was closed northbound so we were sat in 6 hours of traffic. We rang ahead to let the hotel know that we may not make it in time for this restaurant booking. We arrived at the hotel and the manager in charge didn't know what could be done about this, but would find out. We were given our room key and directed to the room. The room was very dated and at the end of a very long corridor. The whole hotel felt damp and smelt musty. Although there were heaters on the walls, none of them worked - it was extremely cold in there! Kettle looks like it was from the 1950's and biscuits were stale. On closer inspection of the bedding there were what looked like dog hairs on the bed. The room was very unclean, lots of dust. 2 minutes after getting into the room, the manager called to say no refund would be given for our missed meal. I'm convinced the manager knew this, at the time of us checking in! Appalling service really considering it was out of our control, and we had called ahead with plenty of time to explain. £100+ lost, and not a single piece of food eaten. Not even a sandwich offered. Breakfast the next morning wasn't great either. There wasn't a great choice - of anything really! Bacon and sausage just about looked cooked but wasn't enough of. Mushrooms were dry, coffee tasted like gravy granules. The list is endless. The older scouse waitress was lovely. This was probably the only positive of the stay - well, that and checking out! Shame really because the hotel is beautiful and has lots of potential. Disappointing stay!

I like this hotel, the rooms are nice, has a gym and pool, and there is plenty of parking, the rates are very reasonable too. Breakfast also is very nice. The restaurant itself is OK, and bar and waiting staff are very good. However, the food in the restaurant is mostly quite horrible, and one night we went they had run out of a lot of the draught beers. Stayed for two working weeks, and tried to avoid eating there. Burger is disgusting, chewy and tastes funny, the chicken with chorizo the same, the salad is mainly iceberg lettuce, the mayonnaise tastes like it came out of a white emulsion paint tub. Fish and chips was nice though, and so was bolognaise.

Avoid this hotel! Don't be fooled by the pictures!! I'll start with the mattress it was very old and dirty with a massive dip in it it was a very cheap mattress that need throwing out. The room is very outdates and everywhere you walk the floor boards squeak! I didn't get any sleep from people walking about. £120 a night for this is a joke!

Terrible service - phoned and booked for a Saturday night & hotel booked us in for Friday by mistake. Claimed not to have phone recording & said it was our fault, charged for Friday night including breakfast, which no one had. Refused to transfer booking to Saturday & wouldn't even refund the breakfast. Totally refused to accept it was their error, literally couldn't care less. Hotel itself is tired & run down, coffee machine not working & bar service slow. Awful place.

We stayed here for a few days for our late summer break. On arrival the receptionist was very friendly and helpful and I have to say all the staff we had dealings with during our stay were excellent. We had a nice double room and good sized bathroom/shower. Both were clean and tidy and shower was uncomplicated and easy to set. You could hear voices from other rooms but it didn't affect us or keep us awake. Breakfast was buffet style with cereals, pastries, fresh fruit and cooked breakfast. Other variations were available to order if needed. I have Coeliacs and each day I was provided with gluten-free toast. The breakfast staff all gave the impression that nothing was too much trouble and were very attentive. It is an old building and can be a bit interesting when trying to find your room for the first few times. Once again this wasn't a problem. Only one thing that we had a problem with was the WiFi as it was a bit intermittent. There was an option to upgrade but we didn't bother. If we are next down this was we will definitely stay here again.

Excellent welcome from a very attentive staff . Lovely location and very good food and drink served in a lovely pool restaurant. Hotel clean and tidy and well equipped gym.

Lovely looking building and surroundings but that's where the good bits stop. Every floorboard creaked every door slammed every word spoken can be heard from down the corridors, the walls are like rice paper. If you partake in quite a few beverages you might be able to sleep through the racket of people going into their rooms, but if like us you don't and just need to relax and chill out the experience is marred by the noise both in the evening and early mornings. Best Western at Cricklade 30 miles or so away is far superior in every way. We won't be staying here again

I did not enjoy this hotel, but by far the worst thing was that the mattress was such an old box spring mattress that the springs dug into my side all night preventing me from sleeping and leaving me with bruises. I doubled over the duvet and slept on that but I could still feel them digging into my side.

Lovely location, 15 min from Cheddar Gorge, 30 mins from Glastonbury. It is in the middle of nowhere, but there's plenty there in terms of facilities, a good bar, restaurant, terrace with a super view. Its a little bit old school, but as far as a 3 star hotel goes, its affordable, it has plenty of facilities (pool, spa, great gym!) Rooms are quaint. Food is good, staff are friendly and helpful. Clean rooms! The atmosphere is relaxed and peaceful. However, the only downside for a couple visiting is that its a wedding venue, so if you're visiting in wedding season, check ahead. We arrived on a Saturday evening to a wedding reception that was in full swing and quite noisy. (Nobody's fault, that's how celebrations are and should be in my opinion!) However, our room was far enough away for us not to be disturbed. I've stayed here back in 2019 and in 2025, both times we had a lovely stay! Great find!

We had such an enjoyable time here this weekend, getting all the family together to celebrate our daughter's birthday, so I wanted to write a review while it's all fresh in my mind! I knew we'd be happy with this hotel from the very first telephone contact, where I was given such friendly and helpful advice about which rooms would be most suitable for our group, as well as menu options and info about the spa facilities. We settled on the dinner, bed and breakfast option, which was a great choice in hindsight, as the dinner was superb (so I'm glad we didn't dine elsewhere as we'd half thought we might do, initially). Communication before our arrival was excellent, with every email answered promptly in a welcoming way. We were lucky enough to be allocated rooms in the older part of the hotel, in the main house, which suited us perfectly as we adore being surrounded by original features and we loved the authenticity of the big old wooden doors, the wood-panelled cosy lounge with huge old fireplace, the gorgeous stonework throughout and the creaky floorboards full of character and history. The hotel oozes old-fashioned charm and understated elegance, with huge windows overlooking the Mendips and a welcoming terrace with seating for pre-dinner drinks or morning coffees enjoying the spectacular countryside views. We so enjoyed using the pool, steam room and sauna and the young sons (all in their twenties) took full advantage of the gym! What stood out most for us all, however, was the level of customer care throughout the stay: from the member of staff who took the trouble to answer all my queries by phone or text before our visit, the friendly welcome we all received on arrival, the bar staff who went out of their way to be helpful for our big party of eight throughout our evening ( pulling new chairs out of nowhere , without being asked, so we could all sit together comfortably) and the staff in the restaurant who served us with friendliness and efficiency during dinner and breakfast, catering to all our different requests. It's definitely true that a hotel is only as good as its staff and this one is wonderful! I'm already busy planning a return visit for longer!

Lovely clean hotel in a great location. Had a 3 night brake away with my friends. Fabulous team of people who ran the hotel. Will be bk.

This was our 2nd year of returning to this hotel. I booked a family suite room 220. Unfortunately, there was a terrible smell of fish through the rooms. This was reported to management the morning we checked out. They assured me this would be investigated and that they would get back to me. Sadly I've had no response from the hotel. It's been over a week now. Clearly my complaint & I was more than understanding of the situation when I explained to the manager him self has been dismissed and forgotten! Anyone who chooses to book this hotel. DO NOT BOOK ROOM 220!

Not tried this spa hotel before and will not return. Not sure it should market itself as a spa, steam and sauna away from the pool and relaxation area, nowhere to sit comfortably or shower comfortably by the hot rooms. Restaurant and bar good, nice seating areas, lovely terrace, shame about the traffic noise from M5. Staff very helpful and pleasant. Spa closed between the hours of 1 and 4pm for cleaning, 4 days of the week, assume the area does not need to be cleaned on a Friday, Saturday or Sunday. I was not told spa not open for this chunk of time despite communicating my plan to use the spa if our room was not ready, it wasn't ready, or we were not allowed in until 3pm. Room pleasant, not huge, asked for a quiet room and we got it. Smelt a bit musty and was rather dated, but hotel has very good cleanliness standards throughout. Breakfast very good, extensive choice but go early as some food items and coffee ran out and were not replenished. Staff clear away the food items on the dot of 10am

Had our wedding here a week ago and I absolutely loved it, the garden, the building, the staff, the rooms absolutely everything about the webbington is brilliant.. the hotel has so much history behind it and the rooms match the building, if they was updated modern rooms it wouldnt be right. I love the staff especially scarlett and Jamie who went above and beyond to make our special day soooo much more than I even dreamt off..

Was nervous with some of the reviews but I can honestly say this was a lovely stay. The receptionist who checked us in on the Monday was very professional and made it exciting for my 9 year old daughter. The room covered all the bases . The breakfast was nice and buffet style making it relaxed the restaurant staff very helpful. If your expectations are 5 star then maybe this isn't for you but if you want a nice hotel at an affordable price..I'd highly recommend 👌

It does what it says on the tin… good facilities, decent breakfast but needs sprucing up . Room was large with good view but everything creaked!

Me and my partner stayed here for a night and booked this hotel specifically for the pool, steam and sauna. Upon arrival, we were informed that the pool is on a booking slot system which was not helpful when arriving past 5pm resulting in us not being able to use the facilities as we planned. Another observation is that the steam room and sauna are not located next to the pool, and you have to walk through a busy gym area in a towel to use these… not ideal ! In summary, quite disappointing when booking a hotel specifically for these features and would have been better off booking a standard hotel. Also, it doesn't take cash so just factor this in when going.

Had a lovely night at the hotel - a present bought for us bought by daughter as my wife and I had planned to stay here on our wedding night but things didn't pan out as we planned (that was 35 years ago !- oh and we are still married) the room 4 was very quirky and lovely - with great views - the walk up to Crooks peak was also a highlight as was the lovely breakfast - we will come again - hopefully it won't take us another 35 years 😂👍

We have just returned from another overnight stay at the Webbington Hotel & Spa. As always we found the staff very polite and helpful. We stayed in a lovely spacious room. We used the hotel Spa facilities swimming in the pool. We had a lovely evening meal in the restaurant, and in the morning had an excellent breakfast. We hope to return in the near future and would thoroughly recommend this hotel.

I stayed here for 1 night on 11th August, here are my findings: Staff are lovely, very friendly, attentive and professional. Second to none. My room was very clean, spotless in fact, and I'm fussy! It had everything I needed for the one night. Bathroom was very clean. Towels were fluffy, clean, soft and a decent size. The bed could do with a new mattress as it was lumpy, and I could feel the springs, but that said, I slept well. Just needs a new mattress. The general decor is a little dated, but again, the place is very clean. Restaurant: I ate dinner during my stay, lovely food, hot, and quick service. Breakfast is self service, everything you need is on offer. Hot food, cold food, hot and cold drinks, all sufficient. The table was well set and very clean, the cutlery and glassware was also very clean! The restaurant staff were very attentive, very polite, smiley and nothing was too much trouble, so I'd say the staff here are an absolute asset to this hotel, from checking in through to checking out, lovely staff! Parking is easy and free. There are a lot of steps and stairs in the hotel so may not suit a person with reduced or challenging mobility, but it's to be expected, it's an old manor house on a hill! I used the pool in the morning before breakfast, again, I can't stress enough how nice the staff are, the lady at the leisure club desk called me by my first name when I arrived and explained everything to me. The lockers in the changing rooms are free to use, so no fumbling around for a coin! The pool was the perfect temperature and very pleasant to swim in, and not crowded. You do need to book a swimming slot, so if you've booked in advance, maybe get your lane booked to avoid disappointment. And check the spa facilities in advance if you're hoping for treatment, best to book, which is fair. Overall I'd say it was a 9/10 stay. Thank you for reading

Stopped off for food on our way back home to Devon. The Ciabattas, Chunky chips, and Sticky Toffee Pudding were very tasty and very well presented, and all the staff are very pleasant and professional, as always. We have stayed/ visited the Webbington many times over the last 10 years, it is a place we love and always feel chilled and relaxed as soon as we pull up on the car park, but the last few years we have only used it for a food stop when we are travelling now, we are reluctant to stay overnight because of a few issues as well as negative reviews regarding tired rooms and lack of cleanliness. It is a real shame, this Hotel is in need of some urgent TLC. The sofas in the Bar/Lounge area have been there for 10 years that we know to, they are very tired and worn and seen much better days, they really need to go on a skip! I'm sure it wouldn't cost much to replace those 7 sofas, with either something similar or even a few tub chairs & Sofas with round tables, which would give better position if wanting to eat or also suitable for relaxing in. This alone would make a massive difference to the appearance of that area. There was a lack of choice behind the bar, it is mid-August, and it was very limited. - only 1 non alcoholic drink, whereas 6 months ago, there was a choice of Corona/ Madri/ a cider and Guinness Zero [which is probably the most popular non alcoholic drink at the moment] - No type of Guinnes available whatsoever - only 1 flavour of J20 I'm not sure who is in charge of stocking the bar, but this needs looking at! There is also a lack of basic maintenance out on the Terrace. The windows need a good clean to remove the spiders webs. There is flaking and peeling paint in many places. The raised timber beds and benches have some rotten timbers in them which need replacing. There is build-up of leaves (these should be cleared daily really) These are all simple jobs for a maintenance person! I have raised these issues before, and been told there is a refurbishment plan ongoing,but nothing seems to be being done. It saddens me to see The Webbington like this.

Lovely views, location and communal areas, with lovely staff, however, this theme does not follow through to the room. Extremely shabby and not given the amenities as described, although these were rectified. Positive points, food was good, staff friendly, but would I stay here again?...unfortunately it is no from me, until some love, care and attention is given to the rooms. I wouldn't walk on the carpet barefoot, as it was grubby! Bed and bathroom was clean. We paid £144, if we were on the programme Four in a Bed, I would have only paid £80

Place is in massive need of a refurb, every floorboard is loose, food is pretty crap, beds are well worn with springs randomly stabbing you in the back. Walls are wafer thin you can hear the person fart or snore in the next room. Will definitely not be coming back here.

Very disappointed with our stay at the Webbington Hotel Although the bedroom was clean and tidy, it was cramped at the top of the old part of the hotel, presumably the old servants' quarters. The shower has black mold in numerous places within it and rust. A wedding was taking place during our stay, which made it difficult to find a place to sit. The main restaurant was also taken over by the wedding, so we had to go to a local pub for food. The quality of the furniture in the public areas was very poor and uncomfortable. The public area was also crowded with cigarette smoke from the wedding guests smoking on the veranda. The hotel definitely needs refurbishment; in my opinion, the advertising material is outdated and misleading, as the exterior is overgrown with plants and requires painting. I have to congratulate the staff who were working there during our stay; their work ethic was outstanding. Professional in the way they dealt with other guests who were rowdy and threatening.

Room was very clean and a pleasant stay. The staff were extremely friendly and helpful, there is a damp musky smell in certain parts of the hotel, assume this is from leaks as some of the ceilings are water stained. The breakfast isn't worth £15 it's pretty poor quality and you have to book a 30 minute slot to use the pool. The WiFi signal isn't very strong in certain areas and kept dropping out in our room

Not the type of contribution I would have liked to make for my 200th review. However I review good or bad as that is the idea of the site. We decided to meet up with some friends for a quiet weekend at a nice hotel half way between us. This hotel was 50/50 and look very nice. So we booked for the weekend. When we arrived the car park was packed with wedding people. We checked in and was surprised we were placed totally opposite ends of the hotel. We asked why and they said the weddings guests had taken virtually all the rooms over the hotel. Surely two rooms could have been close??. Then disaster. There was absolutely nowhere for holiday guests to go other than be amongst the wedding guests. We could not get a quiet spot to talk or take a drink to catch up on our friendship. We were stuck with children running and shouting all around us, smoke filtering all through to the bar area, later followed by adult disturbance of loudness and drunkenness. We left the hotel and found a nice quite hotel and pub up the road for the rest of our day. Then on return we walked the smoke smelling corridor to our room and kept awake half the night from next door. As great admirers of Best Western (we are going to Best Wester Totnes in a couple of weeks) this was our worst ever experience of a B.W. in both UK and USA. We were so disappointed and had a lousy reunion with our friends. Had we been told a wedding was taking place we would probably taken another BW for our meet up. However I do want to state that the staff from the start with Katrina to the bar man to restaurant lady were excellent and very professional. They can not control a large amount of people hell bent on ruining normal guests holidays. So hats off to the staff and the excellent breakfast but such a disappointment overall. It has made me question how I book B.W. and check the facilities first. As for the hotel it has superb views which are breathtaking but the hotel is in need of some TLC. Keith Birmingham

Although this was booked as a late get away for a couple of days we found the hotel to be slightly over priced for what we got in return. Original buildings yes very nice, lots & lots of stairs so be aware if you are not very mobile. NO lift but you could always request ground floor accommodation. We had to request extra tea bags but then again we said NO to daily housekeeping only staying for the 2 nights. Staff and bar staff very friendly. Be aware this hotel is available as Wedding Venue, nice patio and ballroom area so could be busy on the days that you should choose, you might do well by just asking the question Any Venues on.? All in all a very pleasant stay ..thank you all.

This hotel has some lovely staff and a great location but has some things letting it down which is a real pity. The building has great character, it's comfortable and the terrace has amazing views. The pool is good and clean and well organised but the changing room though clean needs the benches replacing. Our room was clean , comfortable and newly decorated while the bathroom was poorly decorated and needed a makeover. It was obvious though that in the daytime the bar wasn't permanently staffed, with people multi tasking and teaching new staff at the same time. The food we had in the bar was adequate but not remarkable. All in all we liked this place but in school holidays it needs more of the well trained staff it has, an higher standard of food and a tidy up to get repeat visitors!

The hotel is a period hotel with period features but the decor is dated and really needs some tlc. There are lots of steps making it very difficult to navigate as a person with limited mobility. The handrails on stairs feel sticky and there are un pleasant smells in some hallways. The spa was extremley difficult to use as all the floors were wet from the swimming pool which is mainly due to poor layout and smooth tiled floors. The swimming pool was very tired and unclean with what appeared to be mould on tiled floor and bottom of tiled walls in places. The water was very cold and when holding on to the edge of pool your hands were left feeling greasy! The well being spa and treatments we booked were great, the therapist were friendly and knowledgeable and performed a great pregnancy massage and luxuary pedicure, I would highly recommend the use of their services. The resturant food was very disappointing our steaks were not cooked correctly and after having them replaced we were served steaks that were 50% fat and sinue. We did raise this with management at the time and were given what equated to £2.79 discount! Wow! The breakfast was also dissapointing, cooked food was made with cheap ingredients and not cooked well. We were unable to eat it and sent it back. Also very limted fresh fruit, just grapefruit! Poor selection of pastries too. The executive room we booked had a fabulous view, it was fairly clean at first glance but not great on close inspection. The bed was a good size and fairly comfortable if you like a very firm mattress. The pillows were comfortable. The in room refreshments were nasty and limited. The ensuite had an extremely high step into the shower with no hand rail in or out which made it difficult to use. The only positve feed back I can give is that ALL staff without exception were friendly polite and helpful. All in all we did not have a good stay and would not stay again or be able to recommend.

Quirky hotel with amazing staff. All the amenities were there you just had to ask or know where to look. Pool was fab. Changing rooms would benefit from spinner to dry costumes. Shame the sauna and steam room were a bit of a walk away but it was fine. Showers in gym area were great. Food was good. Breakfast selection could have some with fresh fruit but otherwise good. Outside area to sit was lovely.

We stayed in an executive room which had a large balcony which was ideal in the hot summers evenings. Room a good size and very comfortable. The only fault was poor wifi and continuously having g to sign in. Breakfast and bar meals really good quality. Staff we met were all friendly and helpful.

The staff were wonderful. So welcoming and friendly. We will return. Fabulous views. Well equipped gym. Clean pool. Room comfortable.

The staff were very friendly and helpful, they made me feel very welcome and looked after. The lounge, bar and terrace were very nice.

Great hotel staff lovely hotel decor a bit tired but everything worked! Breakfast lovely self service which is far better and plenty if it! Wide choice Would recommend for a short stay

Such a shame as I had high hopes. The hotel looked lovely in the pictures we had to book a last minute stay in the area due to a personal issue. We arrived to a friendly receptionist (plus) but note there are no lifts and on the way to our room where a few discarded towels I presume from guests who had used the pool. Our room was so dated and looked very unwelcoming but we put out stuff down and headed to the bar. There we were met with a very sour faced employee who would quite obviously rather have been anywhere else but there. The bar was dry dirty and sticky and it wasn't hugely busy at all so couldn't have easily been wiped down. We ordered a Sauvignon only to be grunted at that we only have Chardonnay. We had one drink and decided to head to bed . The bed was not comfortable at all which I know can be personal preference but this was just cheap mattress, thin quilt one pillow each type uncomfortable. We then had to put up with other guests loud shouting and kids running around the hotel up and down the corridor. There are no blackout curtains so if you are sensitive to that worth noting. Shower was ok the night of arrival but once everyone was up and peak demand it was hit and miss for water. Breakfast I have to say was fine. the staff were very efficient and pleasant. We had a look at the Spa which was a pool , which looked fine but were told that the steam room and pool were the other side through the gym not near the pool which was odd. This hotel would need such a cash injection to be brought up to date but if someone could do that what a gorgeous location and option it could be. I think it will end up being used for a government contract eventually as others in the group and it must be expensive to run and I can't see people returning for repeat business. For now it's a definite from us and actually was in the bottom 3 of any hotel I have stayed in unfortunately.

The hotel offers lovely views from the outside seating area, making it a potentially great location for events and functions. However, my experience had some downsides. While some staff members were very polite and welcoming, others came across as moody, which affected the overall atmosphere. The drinks were also quite expensive. The room itself was not the cleanest — there were cobwebs in various spots, and the view from the window was rather gloomy. It was very hot inside the room, and unfortunately, there was no air conditioning, mini fridge, or hairdryer available, which made the stay less comfortable. Additionally, the room was located quite a distance from the main areas, which was frustrating given my leg injury. The hotel feels quite dated and could benefit from some modern renovations to improve guest comfort and overall experience.

Just back from a wonderful weekend celebrating my in-laws 90th and 80th birthdays. The hotel is in a perfect location with panoramic views across the Mendip Hills. The decor is quaint and in keeping with its age. The staff were amazing, going above and beyond to ensure our needs were met. The restaurant caters well for people with dietary requirements (GF). Our food looked and tasted delicious, you just know it is cooked with care. The room was clean with all the standard requirements, it was just a tad hot with the current heatwave; nothing the fan from reception couldn't fix. Would definitely stay again. Highly recommend.

Iconic hotel sadly very disappointing , booked this for a birthday celebration sadly it's tired and needs serious updating or even some minor TLC like weeding and lick of paint ! The only plus point were the extremely friendly staff they are a credit to the place The food was inedible im afraid to say don't book the breakfast it's mass cooked unappealing and poor quality. We had an executive suite which meant it was roomy ! Very tired furniture and bathroom needs updating even some luxury toiletries and extra towels would be an improvement!

Good hotel, though a bit remote.. Excellent value for money. Tasty breakfast. Large comfortable bed. Helpful and friendly staff.

very dated. We stayed for 2 nights and had a wake up with another room having the hair dryer on at 5am night one and 7am night2. I'm 6ft and could get under the shower in room 110. While in bed it felt like someone was walking past you headboard when people working through corridors. Breakfast was fair skipped it day 2.

We stayed overnight in a 'cosy' room in the annexe. The room was adequate - small, but it was the cheapest category. However, it could have been rather better - there was a desk and chair but the gap between the chair back and the bed was so narrow that it wasn't possible to pull the chair out to sit on at the desk! There was only a bedside table on one side of the bed not both sides. The lights in the room were too dim to read a book. The soundproofing between the corridor and room and between floors was not very adequate, but the other guests were considerate and didn't make too much noise. Staff were helpful. The heated swimming pool was lovely and I really enjoyed my swim. We had not booked an evening meal and were pleased we hadn't as a wedding party had booked out the restaurant for a large part of the evening. We would have had to eat very early or right at the end of the serving time. Instead we had a nice smoked salmon and lettuce ciabatta in the bar area. If it had been less windy there was a very nice terrace which you could sit out on. As others have commented, if you book an evening meal, what you actually get is £25 worth of food from the a la carte menu. The choice on this is fairly limited. We had booked a cooked breakfast, which was quite good but not amazing. My omelette was cooked to order and very nice. However, the pastries were soggy and the only fresh fruits on offer were orange segments. Cereal choice was average. As the list price for breakfast was £15, I was expecting something better. We had a better, cheaper breakfast at a Premier Inn the morning before!

We have just come back from a lovely 3 night stay for my mother in laws 60th birthday. We were a very large party and we felt we were looked after very well. The level of service from all the staff was exceptional. Staff were very friendly and attentive. Hotel is set in a beautiful location and facilities were excellent. The food was delicious and service at dinner was very good. For such a large party our food orders were managed very well and my only criticisms are that the hotel could use some updating in places and the level of choice on the menu could be better, aside from that we had a wonderful time and would definitely return.

Arrived for a 3 night stay during Whitsun. Not the easiest place to find with poor signage and several road closures near to the venue. The Sat Nav couldn't help us sadly and kept sending us around in circles as diversion signs were limited. When we did arrive we were greeted fine and the room was spacious and lovely. TV was a little small for the room. The bar area was good and meal choices fine. Staff were friendly and food was nice. My major gripe was the time it took to service the room. When staying there and you go out at 10.30am then return near 3pm you expect the room to have been serviced. The fact I had to ask twice before it was finally done was unnecessary and disappointing but there seemed to be only one female member of staff servicing a lot of rooms and she seemed run ragged! There were noisy guests who loved the sound of their own voice but we tried not to let that affect our stay. Overall it was fine and we would return but feel the hotel need to note our comments and look after couples better who are staying a few nights as equally as larger parties.

Small room, tired and dated, cables running under carpet, no a/c and very hot... Shower was cold in the morning, left it for 5 minutes was just about lukewarm enough to do your arms and face.. However the hot tap on the sink was producing water well above the safe 56C and was scalding hot, and dangerous if you have children with you or an elderly person. The shower was just over a standard enamel bath with no grip provided, I complained how slippery the shower was and was told a no slip mat was available on request for those that need it!!! So for those of us that love to slip up in the shower your sorted, for those of us that find it annoying and down right dangerous.. head down to reception at 5.30 am and see if you can find someone... Black mound on the tiles, Bed was sprung and had some very tired spring that were pocking through. Whole place was a rabbit warren up and down stairs, awkward doors and heavy, again totally unsuitable for anyone elderly or with mobility issues... steps, steps and more steps... And doors way, way too heavy for the purpose they needed to be. Reception 'took' my 'suggestions on board. But, as with most Best Westerns.. me and my friend staying just found the whole hotel a bit of good fun, like staying in Fawlty Towers. The website clearly states 'The Best Restaurant' in Weston Supermare, so good it closed at 9pm so when we arrive (despite calling ahead) for 9.07 we were told no we couldn't pre-order or have them put some food to one side... As Basil Fawlty himself would have said what do you think this is a hotel? No bar snacks, or anything after 9pm... Yup that's what makes this the best restaurant in the county! Had similar experience at other Best Western.. it's like they stopped spending money on them about 1995, and just keep on top of the bare essentials... go for a laugh, the view from the terrace though is spectacular... would have been lovely to have sat outside and eaten dinner.. but 9pm! Not even a sandwich... Stick with Premier Inn/Holiday Inn, cheaper and much better quality and complies with basic health and safety issues.

Room good size needs a good dusting above bed, need to get an experienced chef awful breakfast worst I've had anywhere sausages didn't even resemble food such a shame this place could be great.how do these places get to call themselves a spa when there is no hot tub,jacuzzi.? Staff were lovely but the owners need a shake -up..

Arrived Thursday on spur of the moment celebrating our anniversary! Staff were absolutely wonderful so helpful and accommodating had a wonderful room in main hotel room was lovely and clean with view overlooking the beautiful countryside

Popped in for Lunch on our way back to Devon. It's a place we've stayed many times in the past 8 years and holds a lot of memories for us. Staff are always friendly and helpful. Bar meals were very good, tasty and plentiful. The bar area which is such a lovely relaxing area, is sadly being let down by some dated, faded and worn leather sofas, I'm sure the owners could afford to replace these few sofas, which would enhance the area by far. These sofas have been there since the first time we visited, so are well past their best. We were having a quiet relaxing lunch, which was sadly ruined by a disgruntled couple who had just booked in and were not happy with their room and decided they wanted everyone to hear about it, they were very vocal in the public area, and were irate and liitle aggressive towards the staff, who were trying their hardest to be helpful and sort something out but the couple wasn't giving them chance. I got the impression they were complaining about the rooms being dated and not clean. From the last time we stayed, I agree the rooms were looking a bit dated but we have never had a problem with cleanliness. I do hope this hotel isn't being neglected as it is a lovely place in a lovely area.

Overall we had a very pleasant stay, once we arrived all the staff were incredibly helpful and friendly. We booked with a voucher that was meant to include complimentary breakfasts for our stay, however the booking confirmation didn't show this part of the deal so I called to check and was told it had gone through as room only and they would call head office to check. They called me back to say that there was nothing they could do as it had gone through as room only despite the voucher used which meant we ended up having to pay for breakfast for all of us every morning which was pricey (especially as we had to pay before we sat down which led to us paying for a full breakfast for one of the children who when they sat down decided they only wanted continental) and frustrating as we could show the voucher they had created and was valid and could have added breakfast for us retrospectively but they chose not to. The food was very good however, with a good selection for breakfast and the dinner menu was excellent. The rooms, whilst a little dated, were very comfortable with spacious bathrooms and were very clean, the housekeeping staff do a wonderful job. It was lovely to have use of the pool for our stay as well. All in all it was a pleasant stay, it's just a shame it was marred slightly by having to pay 1/3 of the room charge again for breakfast because of the staff choice to not honor a valid voucher by adding a note to our booking that breakfast was in fact included.

I went for a weekend away over Easter with my partner. The area is so scenic and a lovely location to get away. The hotel is a really wonderful place, it's a listed building I believe and is very pretty. Now, I am disabled and in a wheelchair. My initial thought was that this was going to be a nightmare weekend, as there was lots of steps everywhere and it didn't seem easy to get around. The disabled room was on the small side and not the easiest to move about in a wheelchair. I am able to walk a little with crutches so I could walk from the bed to the bathroom, but if you were a full wheelchair user you may struggle in this room. However you can see they have tried to make adjustments, as it was a walk-in shower room and had grab rails and a shower chair to help. There is also no access to the reception as there are stairs both entrances, but the staff were happy to come up the stairs to check me in/out. Throughout my visit, my thoughts on the hotel were soon changed. The staff used mobile ramps to help me get about, they were always happy to help me and it didn't seem like I was a burden at all, it made me feel really empowered and just 'normal', which I appreciate so much. They asked us to book a time for breakfast/dinner and for the swimming pool, which they ask everyone to pre-book anyway. But when we arrived at our time the ramps were ready and so were the staff. I honestly cannot thank the entire staff team enough for being so helpful and kind to me and my partner, and made all the accomodations to make us feel at ease and enjoy our stay. I had also booked a couples massage, but they spoke to us and explained that I cannot get to the spa rooms safely, so they gave a mobile treatment and came to the room for my treatment while my partner went to the spa room. They then had a staff member meet me at my room to walk me to the disabled entrance for the swimming pool, which I appreciated as it was a little bit like a maze! I definitely will come back even after our initial hesitation, it blew away my expectations and we had an amazing experience!!

The place is beautifully located away from it all giving a lovely sense of peace and quiet. Having a pool and gym made this a very attractive prospect when using the hotel as a base for exploring. Both of them are well run, you book half hour slots to use the pool and the well equipped gym has more than adequate space. The hotel is well staffed and the staff attend to your needs and requirements very quickly. Our room was spacious and had a lovely view across the countryside (executive room). Yes there are creaky floors but nothing too disturbing. Bed was comfy and we enjoyed the ambience of the older building. Food was adequate but nothing great unfortunately. Overall, we had an enjoyable break and would recommend as a base with good facilities in a nice location.

This is a lovely, comfortable, traditional hotel. The staff were friendly, helpful, efficient and unobtrusive. The rooms were spacious and well equipped, the décor tasteful and reflected the period of the building, which is art nouveau, The food was excellent and promptly served. We enjoyed the spa - although you have to book and walk through the gym to get to the sauna/steam room. Also private changing cubicles would be nice. Overall, highly recommended

The staff were incredibly friendly and helpful. Lucy and Eloise in the spa took very good care of me when I was feeling low - thank you for being such locely people!! Although the room was not the best, it was a very cheap trip away. The location was fabulous and sitting out on the terrace watching the sun go down was amazing! Overall, great value for money. Thank you guys!!

A mixed review today! The staff everywhere were lovely. Most impressive was Eloise who did some treatments for myself and my daughter - absolutely outstanding and what a lovely girl too. Our family room was dated, the curtains didn't fit so lots of light came through all night and the hot tap was dangerously hot as well as not being fixed - good job only adults were in the room! The barman was lovely but what a terrible choice of gins available!! Only two Gordon's and one Tanqueray Sevilla! So disappointing. So I had a bottle of Gavi but that needed ice as it just wasn't cold enough. Dinner (goats cheese salad) was very ordinary, saved by the Apple & Blackberry crumble which was delicious! As for breakfast, well that was barely warm & again disappointing - we could have gone with something from the kitchen as opposed to the buffet but wanted to get on with using the tennis court and the sauna before we left! My experience of Best Western hotels previously has been pretty good - not this time sadly. The only reason we'd return would be to have a treatment with Eloise, definitely wouldn't stay again - sorry.

This is our third visit to the Webbington. This time we stayed in the old house and the views were amazing. As always the staff are so so friendly and nothing is too much trouble. We even asked for a brighter light bulb to be added to one of the bed side lights. Upon our return the bulb had been changed and the light much improved. The breakfast is good and the location is perfect for seeing our family in Wells and Street. We will be back and defianely stay again in the old house. Thanks to all at the Webbington!

Was a lovely place to stay. Just a night away to get away from the stress at home. The spa area was lovely the pool was lovely. The staff are amazing super friendly. The hotel had so much to offer .Food was out of this world also. Really helpful and will definitely be back.

Stayed for one night, meal in restaurant not up to standard, my wife ordered the Salmon salad it stated on the menu that it came on a bed of leaves, there were no leaves just iceberg lettuce, we also ordered two coffees at the end of meal, what we got was two half cups of sweetened milky weak coffee at a cost of £4:25 each,we did complain at the time about meal and coffee's (nothing done), we complained again on checkout and they agreed to take coffees off of bill. Also there is no Disabled parking near reception ( just two spaces round back of hotel )

Lovely hotel with great views. We came for an anniversary party and everything went very smoothly. Great value for money in a beautiful part of the world. Excellent customer service - we weren't planning on needing it, but they were exceptionally helpful when we discovered we'd left something behind. Would definitely stay again !

Thought we would give the webbington a go on our recent trip after deciding not to pay £20 extra for another hotel. But now we wish we paid the extra The hotel is very dated but and the rooms could do with updating or even just the light bulbs changing for brighter ones , the beds are not comfortable at all ,but on a whole it was clean . The food which we paid for dinner and breakfast in which you get £30 each for dinner to spend was some of the worst I've ever eaten , i opted to go for the 8oz steak which come to £26 and had to use the remaining £4 for the peppercorn sauce which was £3.50 my wife for a chicken salad was also rubbish , the brownie my wife had was the best thing we ate. Breakfast was a 5 out of 10 , the mushrooms were good as was the scrambled egg and fried toast , but when I cut the sausage fat more than a normal sausage spewed out and I didn't want to eat them. The spa facilities were ok the pool was clean etc but upon leaving the pool which was pretty cold , we looked for the steam room and sauna to be told we would need to walk right through the gym to get to it which could be embarrassing for some people . Probably the best bit was the staff they are very polite and helpful ? I have read other review saying well it's a 3 star what do you expect ... my answer 8s alot more than what you get Overall 2/5 Would never go back again even if I was paid too

We spend every anniversary at the Webbington because its a special place to us both. Every year and including the last one has been amazing. The staff are exceptionally friendly and will do anything to make your stay special. The waitress Sharon was as lovely too and so friendly. Its always nice when people stop to actually talk to you which is what we had last week. The food (as always) was amazing and really tasty. We had dinner and breakfast and both did not disapoint and there were plenty of choices. I really like plum tomatoes with my breakfast which is offered in a buffet style and always hot. The manager of the hotel has gone above and beyond to ensure our stay is just as special as before... this year was more so (thankyou). We always have room 4 which is more of a suite and has amazing views. The room has so much room with a corner bath and shower in the bathroom. Thanks again to the whole team.

Love this Hotel ,been many times,Lovley staff good food like exploring the gardens. nice quiet area nice warm swimming pool good choice for Breakfast would highly recomend this Hotel easy to visit Cheddar Gorge and Cribbs Causeway .cant wait to come back.

We recently stayed as a surprised stay after a long hospital stay. Very disappointed in many areas. But to start with a positive the staff were friendly and tried to make it a positive stay. But unfortunately stay was very disappointing. Moved room on arrival as offered a very disappointing room in the extension. What we were then given was small, very cold and tired room with zero views ( which is disappointing as the hotel is built in a beautiful area.- photos attached) The carpet on the stairway to our room was dirty on arrival and remain dirty until day six, when at last we were delighted to see it finally been hoovered. Doors and windows on the stairwells dirty etc Simple things like this can be rectified so easily. If you're just staying a night or two, you probably wouldn't notice this but if you plan to stay any longer it was obvious that the hotel needed some TLC. Breakfast was buffet style which is ok but it was dried out and of poor cheap quality products. And one morning the haddock I had ordered came out still frozen inside. We planned to use the spa and pool daily but disappointed that both the steam room and sauna are a long walk the other side of a large gym and no where near the pool. Not a walk we were willing to make thru a busy gym. The pool was ok if a little cold but the area could do with some tlc. Some a real shame as this hotel is situated in a beautiful area with stunning views and could be so much better. We often stay at best Western hotels and this one unfortunately was a great disappointment and not the standard we expected.

Great. We read some earlier reviews and were a little concerned but everything was great. We had a friendly welcome, a decent sized room 5x5m, a friendly barman and very efficient bar service for food and drinks. Only one tiny criticism and that was it took a minute or two to find somebody to request some poached egg. Great breakfast to boot. Very impressed and would visit again. Very convenient for Bristol airport (25 mins away in rush hour).

Beautiful building, amazing staff and fantastic food. We booked a family room, great size and very clean. Dinner was lovely, reasonably priced and not a slightest issue with many dietary requests that we had. No lift, but staff more then happy to carry our bags. Reception staff absolutely brilliant, restaurant staff always smile on their faces and we also spoke to a couple of chamber maids, they were all lovely. Gym really well equipped, just a couple of people there with me which I really liked. Again the gym staff really nice and helpful. The pool, sauna and steam room included with the room so an extra bonus really. Plenty of spaces on the car park which is free, all kept nice and tidy. We will most definitelly return!!!

We stayed here over half term after seeing it from the M5 for years, it was worth the visit! We had a family room, which initially we were a bit upset that it was not in the main building, but in fact in the other building at the back. However, we were more than happy that this family room had a great layout and gave the kids some extra privacy. Be aware there is no lift but the staff are more than helpful with helping with luggage if you need it!!! The kids and I really enjoyed the swimming pool and used it plenty. The pool booking system helped make sure we had a quieter time and that it wasnt too busy like other places can get. Had a meal in the restaurant in the evening and the staff were amazing at making sure my son had a meal that was suitable for his allergies. We will be staying again when travelling through.

Rooms are not even close to what they show in the pictures. The manager himself told us that the photos are just for advertising. They did not mention that they don't have any lifts. We had to downgrade our room due to their mistake and still no discount was given. Personally would not recommend anyone to stay here.

Our second stay at the Webbington and as before just lovely, the perfect short break for my sister and I. Very reasonably priced, very comfortable spacious room, nice and warm too for the time of year. Super comfy beds wonderful bathroom with lovely power shower. Staff super friendly and welcoming excellent customer care alround. We booked a slot for the swimming pool which is a good size, clean with seating, changing rooms all perfectly situated within the hotel. We also had a lovely massage. The perfect girly treat and pamper.

Stayed here as I was working in the area overnight and was very happy with my choice. Rooms are well appointed, the staff were really welcoming and the food was great, unfortunately I didn't get chance to use the leisure facilities but they certainly seemed popular with the other guests, I wouldn't hesitate to stay here again.

Cracking place, stayed loads of times over the years and never lets me down. Food is great with big portions and bedrooms are a good size and nice and clean. Pool can get busy but the booking system works really well. Best bit is the staff, who are always super friendly and helpful!

Really enjoyed this hotel, it has a great leisure club and staff are fantastic, very welcoming. Rooms are nice, cosy and warm. I ate dinner which was very good and breakfast was even better, both with a great menus. I will certainly return on my next trip down to Devon.

This hotel was absolutely disgusting we paid £610 for 6 of us they said it's a 5 star very clean hotel amazing… well it's nothing of a sort it's the shambles very dirty none of the basic cleaning was met there was thick dust everywhere smelt of damp and blood stains on the sheets as if they haven't been changed there was a piercing under the bed it was disgusting x3 rooms we checked out and they were all the same pics to prove AVOID AT ALL COSTS we were also told no manager to give a refund and then they said they can give 10% no thank you managed to get a full refund back on Monday morning after putting a complaint in to head office

Room was in my view a bit basic, but it was clean, the shower head was blocked (got quickly sorted after talking to reception) on both nights of our stay the room was cold and had to ask for heating to be turned up as all radiators in the room was cold to touch (on both occasions it was sorted quickly and the radiators was warm) it's was however inconvenient to have to ask every day for heating in the room... At the leisure facilities, the steam room just stopped working during our session, the lady at the front desk said everything looks to be OK and should be working but as it's nearing the end of day there isn't anything she can do about it... On the plus side, the hotel was lovely, the staff friendly and eager to help, the food was lovely and the tables always immaculately set for every occasion, plenty of parking right infront of the hotel.

Terrible place to stay musky smell dated rooms are not clean extremely dirty and dusty stains on beds and items under beds management not helpful wanted a refund to move hotels refused please don't book here stuck here for another night after this dreading breakfast would not trust the pool

The receptionist who greeted us on arrival was exceptionally pleasant and helpful. The public areas and rooms were clean and well maintained. Breakfast was reasonably priced and offered an adequate selection of hot and cold food. We were disappointed to find that the radiators in our room were not on when we arrived and it was uncomfortably cold. They were quickly boosted when we complained, and thereafter the room remained comfortably warm. Facilities in the room were minimalist; one chair, in a twin room, tiny shelf for kettle and brewing facilities, rack for one suitcase had to be searched for and found in the wardrobe which had a rail placed so high that I could not reach to hang my clothes. I am a 'blue badge holder' with limited mobility and a form of cancer that makes my bones extremely brittle. I was unable to shower as there was no non-slip mat in the bath and the glass shower screen was placed so that it could it be opened for access. This meant that there was no accessible grab rail to hold onto while climbing over the bath side and therefore not sensible for me to try. I had to be satisfied with a stand up wash at the sink, not ideal! We were also disappointed to find on our return around 10pm that no food is available after 9pm. We thought that hot chocolate might be more satisfying than tea or coffee when we returned to our room, but there was only one sachet of chocolate provided. Not an unpleasant stay but too many small things made it less than good.

I booked to take my wife away for a lovely spa day for her birthday, I had a couples massage booked for 2pm, on arrival at 1 ish we thought we would head to the spa to relax before our treatment, this was not possible as they clean the area between these times. So we went for a drink and bite to eat in the bar. Returned for our massage which was fantastic so we then thought we could relax in the spa for the rest of the afternoon…. But no the “spa” was a gym which had a steam room and sauna at the back so had to walk through the gym to get to it, there was a pool but not the relaxing day I had hoped for. We checked into our room which to be honest was abysmal, no hot water in the tap, shower was mediocre, hairs and spiders all around the bathroom, the double room was two single beds pushed together, I mean who still does that. I've paid half the price and stayed in a far better premier inns than this room. We booked a table in the restaurant where I thought a nice dinner with some good food a bottle of wine and that would be a lovely evening, but….. the restaurant was baron and uninviting, we were greeted by a cheery and friendly waitress, but if I'm honest she was the best bit about the restaurant, the menu was embarrassing (as a chef I'd not be happy to call that menu restaurant standard, it was pub grub at best. All in all a very disappointing stay for my wife's 40th the best thing about the place was the staff, the building was uninviting or welcoming not somewhere I would ever pick to stay again.

Just returned from 4 wonderful days at Webbington Hotel & Spa to celebrate my wife's 70th birthday. Everyone at the hotel was extremely friendly and helpful. The food was plentiful and delicious. We made excellent use of the sauna and steams rooms at the end of each day of exploring the surrounding area. From the moment I originally rang and spoke with Kat on reception to discuss the booking, we had a great time. Thank you!

Just back from my 4th stay in Webbington Hotel &Spa.All the staff were so helpful and friendly.The room was basic but clean and a good size,the bed were really comfortable.There is a very good pool,sauna and steam room.I didn't use the gym but looked well equipped.

Had a great stay! Staff appear happy, friendly and approachable. Brilliant meal in the restaurant and clean everywhere. Will visit again. Especially, with the great pool, spa and gym. Exceptional value, great for parking and access to the m5

So given the location and the building which looked fabulous driving up to it, it was a let down to be honest. very tired and old which is fine, but there has been no thought at all gone into the decor. The Library, No side lights working (we tried), fire wasn't lit as probably couldn't be bothered. no ornaments to speak of, just some tinsel thing which was just hideous, just no thought had been put in to it at all, beautiful dark wood would benefit with some great pieces which wouldn't cost a lot. the bar was ok just no atmosphere, again dark and dingy. The bed, it was awful and we didn't sleep at all well, you felt like you were going to fall out anytime, get some new mattresses please. The Pool, the sauna and steam room were separate which was awful, you came out of a nice warm pool room into freezing cold air con gym to get to steam and sauna. then back out again to go back into pool. not my idea of fun. The breakfast was ok in the morning, sausages were awful for being locally sourced. The Bournemouth Best Western is such a lovely hotel all round that I was pretty surprised when I arrived here that the standards were not meeting my expectations. Best Western chain, this hotel needs a make over, can I come over and do it for you as I had so many idea :-), (that was a joke) but please get this beautiful building back up to scratch going forward.

Had my baby shower here and from the off Scarlett in the events team was so helpful and really accommodating. The venue is beautiful, we had the Library room all to ourselves and it was perfect! We had an afternoon which was really tasty! The staff were so attentive with making sure we were topped up with tea or coffee! And the staff in general were just lovely! Scarlett also checked in with us to make sure everything was ok which was great. Highly recommend the Webbington. Thank you so much for a special day!

Waited a long while at check in desk before someone returned. We arrived at 2.15 and where curtly told Check in is not until 3 o.c Menu for our evening meal was limited pricy and unappealing so ate else where , The whole hotel has a run down faded feel. Breakfast is self service So cold soggy bacon and dried out sausages were the order of the day, Was a great place to stay in its hay -day sadly not any more

Staff very friendly and helpful. Food very good. Spa excellent. It was very cold and rooms were not kept warm. Coats had to be worn in the bar and restaurant. It would have been lovely if the open fire in the library had been lit but it was not. The entire place could do with a face lift - it is exactly the same as when I visited about 8 years ago. However, I would go again in the warmer weather - perhaps "shabby sheek" best describes it!

The hotel mattresses were terrible on both beds, even my 12 year old woke up saying it was the worse nights sleep he had ever had. The curtains were not sufficient in keeping the light out, we were in room 5, directly opposite the stairwell of the other side of the building, with the lights on all three floors blazing on all night. My 6 year old woke up and 3:30am assuming it was morning! The pool shuts very early, 6.30pm, and the water was very cold. The breakfast was cold and subpar, with no staff available to help you. We ended up leaving early, after just 1 night, as we could not face spending another night in the hotel. Upon early check-out the manager told me he was unable to issue a refund for the unspent nights and that this would be dealt with by head office. I'm still yet to hear from them!

What a fantastic place to have a wedding. The Webbington is a beautiful venue in an amazing location with friendly, attentive and exceptionally polite staff where nothing is too much trouble. Scarlett, the wedding coordinator does an amazing job and made us all feel like our daughter's wedding was as important to her as it was to us. The whole day was seamless and everything was so organised, the food was amazing and several of our guests said it was the best wedding they'd ever been to. Lots of the guests, including ourselves stayed the night of the wedding and we were all impressed with the rooms, food and facilities. Many guests had the opportunity to use the pool and spa facilities and absolutely loved it. We would highly recommend The Webbington for a lovely hotel stay and especially as a wedding venue. Thank you to all the staff for a wonderful wedding experience.

Good breakfast and excellent helpful staff. Very much enjoyed our stay while visiting family. Used the spa facilities. Pool could have been warmer but was well maintained. Steam room and sauna very good. Member of staff at spa was very helpful.

Hotel is in a great location for heading to nearby Cheddar or Weston Super Mare, even Bristol if you are driving and don't want to be in the city. Our room was very basic & had cobwebs on the ceiling in multiple areas, we were woken by a group of young lads staying on the floor below who were shouting & knocking on doors at early hours of the morning. The same group were blasting music the second night of our stay. The breakfast was good, lots of options & they cater for allergies. There was a wedding on the second day of our stay, this made using the bar very uncomfortable as we felt like we shouldn't be there. We opted for a Chinese our room. I think an unfortunate experience on this occasion.

Was here for 2 nights for a course. Arrived late as had a 4hr drive. Ordered at the bar to be told there was no salad for the salmon salad… got a cheese and tomato ciabatta. Ciabatta was stale and rock hard. Not a great start. Booked an executive room, it looked like a room in an old people's home. Dated, old fashioned and needing some attention to the cobwebs hanging off the light fittings. Large hair stuck to the wall in the bathroom. The food- we were provided with lunch on the course and it was awful. Roasted potatoes on the Monday lunch “Buffett” were clearly left over from Sunday. It was a mish mash of food that was like a 1980's Buffett your nan would through together on short notice with the odds and sods out the freezer. The 2nd day lunch included spare ribs. There is more meat on a butchers pencil then there was on those ribs! Nearly everyone on the course agreed the food was diabolical. Along the corridor where the rooms where appeared to be where “lost property” was kept! The grooves in the windows were stuffed with pens, paper clips, a spring from a mattress, odd earrings and even a chocolate from Halloween.. again brings into question the cleanliness… Staff were nice hence the 2 stars

I was here for two nights on a business trip. Nice hotel bit dated but clean, food was lovely all cooked fresh Staff were professional and friendly, special mention to Sharon who was so warm and friendly, I will book here again because of her she made me feel at home ………. Scenery is absolutely stunning in drive to hotel

Excellent customer service when I had to change my plans slightly from Katrina and Rowan on reception. Stayed here a few times now. Perfect before early flight out of Bristol airport and also close to some lovely walks around cheddar gorge or similar

Very welcoming friendly helpful staff that go extra mile … Rowan helped us with our booking, welcomed us and answered questions courteously. Suggested places to visit and provided a map with advice and friendly manner… other staff also exceptional but I don't remember the names

We stayed last weekend for our son's wedding. Executive room was spotless and spacious. The only complaint was that the mattress was too hard but that's my personal preference. Evening meal was excellent and a good variety ,as was breakfast. All staff were friendly and welcoming. The wedding day itself, everything ran smoothly and was well organized, it was faultless. Would highly recommend the venue, it was in a lovely setting.

Very friendly staff. Room clean, décor a bit dated. I used the leisure club, which closed early at 19:00 on Sunday (sauna at 18:30). Due to the age of some of the hotel areas there are internal steps in many places, including within the leisure club to access different areas (pool, gym on 2 levels). The sauna and steam room at one side of the gym area, and you need to walk through the gym and up some steps to get to the 10m long pool. I do not think this venue is suitable for wheelchair users. The gym has a good range of equipment.

Our fourth stay and we are already planning a stay next year. A lovely friendly hotel in a peaceful position with rural views. The pool, gym and sauna are also a bonus. Food is really good and reasonably priced. The breakfast is great. It feels like our little haven, away from the over populated place we live.

We had a great stay last weekend, enjoyed the pool and sauna. The staff are brilliant and really ensure a relaxing break. Beautiful location with lovely views. Room in courtyard clean and well decorated. Food good in the evening, fairly standard menu but well executed.

Night Stopover Whilst original building has seen better days externally, very comfortable stay including excellent room with a superb mattress on bed. We didn't have time to use the leisure facilities or dining room but both looked more than satisfactory. Would definitely stay again,

I have been stopping here regularly for best part of 15 years need i say more…. But i will. The location is stunning if youre feeling energetic crooks peak is well worth a walk up with stunning views. The hotel itself is a stunning building full of character. The facilities in the spa i always use theres nothing better than a sauna and steam after a days work to wind down. The staff are always very helpful and go over and above to make you feel at home. Keep the good work up Rowan see you in a few weeks.

It's our third time here, the staff as always friendly and the spa is well worth the stay. Upgraded to an executive room and apart from some dodgy WiFi would have to say it's great value for money. I don't know what some people expect. Would definitely come here again. Keith and Maggie, Birmingham.

Wow staff are great and so helpful from the minute rohan greets you on reception you feel relaxed such great value and dont miss breakfast from poached eggs to haddock to a good old fashioned fry up or fruit or or or the list is endless thanks webbington and see you soon

My first stay at this hotel, my room was nice with a good view at the top of the hotel accessed via a courtyard from the main building. I would like to mention Amanda on reception who was super helpful and enabled an upgrade to a double room next to friends with no problems whatsoever. All in a lovely hotel with character, with a great bar and reading room and a great breakfast which was included. Would stay again.

Recently stayed at the hotel, and have stayed their in the post. I have to say that other than requiring a spare cushion in our family room, due to the pillows being very flat we have a excellent stay at this hotel. We would also like to say that a lady in particular called Amanda on Reception was exceptionally helpful to our family and very accommodating with reference to swimming pool reservations and information about Wookey Hole. Great customer service at the hotel. And would definately stay there again. The only suggestion would be to add perhaps a pool table to the complex to entertain children after evening meal.

We had a 1 night stay here for a little break away. The room was clean but felt a little dated. We had a courtyard room on 2nd floor and there were lots of steps to get there and no lift. Reception was friendly and helpful on checkin and checkout. We had dinner which was really tasty, breakfast the next morning was also nice and well organised. We had a treatment in the spa on the Sunday and that was amazing! Overall it was a good stay but this place could be amazing with a bit of investment to modernise.

We had a great stay at the hotel, its a quirky old house don't expect modern. We had a spacious room which was very clean and tidy. My wife really rated the evening meal and gave it 9/10 me 7/10. The staff were very polite from the reception to the waiters. We used the spa, the pool sauna and steam room on our stay which we enjoyed. The gym is very well equipped for guest use too. We would certainly use the hotel again and for the moaners remember you are booking a 3* rated hotel...

A very welcoming hotel with a well managed fitness gym area which never got too busy. The checkin process for the pool looked like a faff but it was well worth it and we could see how we benefitted from the pool never being too busy. Lots to do in the local area, remote but very easy to find. Farm over the road will let you charge your electric car (for a fee).

Have enjoyed staying in this hotel over the years for different functions, my daughters wedding, a friends 50th wedding Anniversary party, a works Christmas party and again last night for our 21st Anniversary as a couple, each time we've had a different room and every time slept so well and not because of the alcohol, the beds and pillows are perfect never woken with a stiff neck lol yes it has so many different levels steps and it can be a maze to get around with some creaky floors and dated interior but this is what makes this hotel stand out from the rest it can cater for large party's smaller groups and couples, it's situated in a country setting it's has a spa lovely swimming pool sauna and steam room included in the price which we really enjoyed it's relaxing, All the staff are friendly helpful and smiling a great atmosphere. It's a gem and I know we will be coming back again in the near future, if we lived closer we'd jump at the chance of having a membership to the leisure and spa part highly recommend

Do not stay at this hotel. Too many steps. Lack of information when you arrive. Manager insists the you were told you need to book breakfast at reception. Was not and he was extremely rude. Asked for refund for second night of stay. Left anyway after one night. No refund. Bed extremely hard and outsid lights outside on all night.

On a week long tour of the UK this was our final stop. Oh dear. As a one time resident in this area this was always the place to go, I'd suggest nowadays it's the place to avoid. What's sad is that the staff were so friendly and helpful and having to work within this environment must be quite soul destroying. It's a sad, scruffy, grubby worn out shadow of its former self. The owners, I believe Latona Leisure, should be ashamed. This place has been neglected for too long, it needs a total refurbishment. Even worse is that its price point is no lower, even higher in fact, than most of the other places we stopped at around the country. Shame on those who tout this as they do.

The hotel is dated and has lots of quirky corridors. We were in Room 18 (up in the attic) and due to the building layout of the room hubby bumped his head on the ceiling during the night making his way to the bathroom. I would not recommend this hotel if you have walking difficulties; plenty of steps/stairs and I dont think their website makes you aware of this. I didn't see a lift either. Reception toilets have been modernised and I feel is out of place with the rest of the hotel style. We booked restaurant at reception for 4 people but the information had not been relayed; this wasn't a problem as the restaurant wasn't busy. On being seated we were told we would need to order deserts at the same time as placing our main order as the kitchen closes at 9pm. This would have made a difference to our booking if we had realised that at the time of making our booking. The menu was limited and we had a "made do" choice. The waitress when questioned about the menu and wine list said she hadn't looked at it. No staff at the bar - you had to phone for someone to serve. Last orders on a Friday night was 11pm. Given the size of the hotel, my impression is there is not enough staff on hand to offer reasonable service. I would say the hotel is ideally located for Weston-super-Mare.

After complaining about my stay with the hotel manager and leaving over a day earlier than I booked he offered me £30 to basically shut me up .I got an email today stating if I don't remove my post about my stay he would no longer even refund me that ...I paid over a hundred and sixty pounds to stay in a substand un healthy musty broken room with springs coming through the bed amongst other things .thank you

Great overnight stay to break up our trip to Cornwall. The hotel was beautifully old and had the most wonderful views. Family room was spacious, we were a couple with 16 year old and 2 year old. We took our own travel cot, however they supply one at a cost if you don't have one. Breakfast was included in our price, buffet style with everything you could possibly want. The pool was nice, clean and wasn't packed. You had to book your slot beforehand. Lockers are available for free at the pool reception. If you want a sauna / steam you have to walk from the pool to through the gym which is a bit weird as all the gym people look at you! lol. Overall we had a lovely night stay here, the staff were lovely and very welcoming. We would definitely come back.

This hotel was 'good enough', but the bed was extremely uncomfortable. Also when we arrived we were asked if we wanted to add breakfast to our stay and we said yes. The receptionist asked us what time and gave us a rundown of how it's works then apparently booked us in for 8am. When we turned the next day we were told we were down as "room only" so we agreed to pay when we had finished. We were made to feel like criminals while they went to check; the staff kept looking over at us to the point of standing in the kitchen doorway and obviously talking about us. Disgusting behaviour, the lid on it was the very fake smile the waitress gave me when she caught me looking their way! Needles to say we ate out the rest of the time. The food was also 'good enough' but certainly not worth £12 each.

Very isolated hotel. Friendly receptionist. Rooms are rather dated, our bathroom definitely needed an update. There is a nice bar area with outside seating also a lounge which is so dark and gloomy that it was hard to see. We had a nice meal in the restaurant and staff were all friendly and efficient. Breakfast was buffet style and plentiful and you can order extras from the kitchen. Being in an elevated position there is a lovely view from the bar area but unfortunately not from our room. We enjoyed our stay and visited Wookey Hole and Cheddar.

I'm genuinely not sure how this place has got so many good reviews. Either people need their eyes testing, or their standards raising. Or both. Firstly, I only booked this hotel because myself and my wife had a voucher. I think if we were to get another, we'd sooner let it expire than stay here again. The best way I can describe it, is it's the sort of place you wouldn't be surprised, if you heard it had burned down. It really is the council house of hotels. I saw another review earlier which said it has the usual scummy feel of a Best Western, and I know exactly what they mean. The layout is peculiar to say the least, basic doesn't even begin to describe the rooms, and the whole place is more than a bit, well, strange to be honest. Our room was tiny, you could feel every spring in the bed, and the pillows were as flat as pancakes. The bathroom was a similarly dreary affair, taps weren't connected properly, the tiles were all over the place, and bizarrely the window had no windowsill. You know, like a prison cell. The towel rail was caked in dust, and like every other area of the hotel, we were met with a variety of interesting smells, none of which were particularly pleasant. I've never stayed anywhere before where the only place you could smell the swimming pool was once you were actually in it, and at no point before. Says a lot about the other fragrances in the establishment that they were managing to mask chlorine. That's assuming they actually used any, of course. The unusual layout was evident nowhere more than in the leisure facility, where a 50 yard walk, through the reception area, a carpeted gym, and a fitness studio awaited anyone wishing to use the sauna or steam room. The sauna actually seemed ok but I struggled to stay in there for longer than 5 minutes, in fear that I would have to interrupt a Pilates class to make my escape. I did pop my head into the steam room on the trek back to the pool, but unsurprisingly it smelt like something had recently died in there, so I gave it a miss. The changing rooms were pants too. Pun intended. Finally, breakfast was just dreadful. If this hotel was to burn down, it certainly wouldn't be the toaster that started it. The orange juice must be pumped in via a hose pipe, the mushrooms tasted like they'd been cooked in bath water and I think the sausages were made of asbestos. My only slight positive would be that the staff were reasonably upbeat, although I think even the receptionist knew he was kidding himself when he proclaimed that ‘we have a lovely hotel here'.

An imposing looking hotel with many interesting parts to it. Our room was adequate and the bed comfortable, and the pool was excellent with complimentary towels ,however most of the hotel is very tired and could do with updating. even a lick of paint would help. That said ,the staff were very helpful ,friendly and efficient.

I stayed here for one night on business, the hotel is advertised as 3 star. It's situated in beautiful grounds and the hotel sits perfectly in its location. The room I stayed was in desperate need of a refurbishment, laminate flooring in bathroom and everything was singing 1980s nostalgia to me. The food was terrible. I had chicken curry on the night tasted frozen. The cooked breakfast was horrid.

On arrival was greeted with a very friendly, helpful reception and offer to carry my luggage. I loved the old history feel of the building as I walked through, however there was lack of clear direction for rooms & the same for finding the pool, the sauna was not in use which was disappointing, as a cleaner myself the standard wasn't great as I walked through cobwebs and spiders. The room its self was cosy and bed comfortable, the bathroom was clearly new so nice until little things like under the shampoo bottles dirty. The tv remote didn't work properly, and must have thin walls as had someone bang on our door saying our tv was too loud. The breakfast was a good selection, however have to say two people on a small table not easy , maybe they should be for one. And would have loved to know the history of the building, no information about at all. Amazing views from the terrace.

The buffet breakfast was excellent with a very good choice. The dinner menu was acceptable, however a bit limited for my wife. There were excellent amenities with a swimming pool, gym & sauna The staff in the dining area were very friendly & courteous. I was surprised to be asked if I would like assistance with my luggage when I booked in

Never again! Walked through all the smokers stood outside our room into a room that instantly smelt of mould, dated bathroom with broken tiles and mould all around the toilet and pipes. Room very dated, cobwebs, dirty carpet, it was revolting. Arrived late so didn't complain as was leaving early in the morning. Breakfast ok however we were seated after waiting on a table and then told it belonged to someone else and asked us to wait back out on the terrace.very embarrassing. Would never stay her again

We stayed here for 1 night. Service from receptionist was excellent. To get to our room we had to go downstairs then outside and up more stairs. We didn't see a lift en route to our room. The room was clean but very small. Not much space either side to get into bed. Bed was ok to sleep on and the shower worked well. There was no shower gel in the room but thankfully we brought our own. Amenities for tea, coffee and extra pillows were located in the wardrobe. Plenty of hangers if required. Sauna was out of order on arrival. Be sure to prebook the pool if you wish to use. We asked at reception and it was fully booked when we arrived so weren't able to utilise this extra service.

Overall mixed reviews here. Location is very secluded so pre warning to anyone even wanting a local shop - you will need to drive. Check in was ok, i was told i needed to ‘book' pool slots though which i find a bit odd for a leisure hotel, and i wasn't told this when they took my money for the massage i booked either. After a walk into the old courtyard building, the room was very dated, dingy and just had a cold feeling to it. Tried to use the QR code to book a slot for the pool - that didn't work, so we just headed down. Managed to get a swim in for 10 mins before being told it was fully booked ?. Sauna was out of action also. Then tried to book in for the morning to coincide with the massage that was booked, again no slots. The massage in the morning was very nice however. Bed - hard and springy, pillows rubbish and all i heard all night was what seemed like big foot above us, you could hear every walk the room above us did, every toss and turn, the creaks and nosies from the floor boards were extremely loud, to top that off, the fire alarm was going off for no reason at 7am. This hotel just had a typical best western scummy feel too it , i mean they were calling the room at 11:09am because we hadn't been to reception yet to check out - even though i asked the woman on reception about the misses getting changed from her massage which was booked 10-11am. Her response “theres changing rooms in the gym” - Yes if you want to stand drying your hair for 45 mins with a 80's style hair dryer. Oh…unless i wanted to pay another £10 to check out at 11:30…no thanks. On a brighter note, the food was nice, and the service was good in the restaurant, however we asked if we could have our dessert in the room which was fine - however instead of them offering to bring it, they gave me the tray and i had to carry it to my room. Overall not a great experience and they really need to sort out some issues.

We stayed at the hotel for a 2 night break. We stayed in a family room. The room was spacious enough, beds comfy. The room decor and facilities are looking a bit dated and lacking a few shelves to put things in the bedroom and bathroom. The internet provided was good, so we could stream to our devices. Unfortunately there was an issue with a smell leaking into the room, reported on arrival , they visited the room and provided an air freshener. I followed this up with an email, the hotel was responsive in tackling the issue. All other staff were helpful and pleasant. We had breakfast each morning which was okay. We did have some drinks in the bar on the evening on the terrace during a sunny evening. The Gym and pool. The gym facilities are very good, great mix of machines and free weights. We also used the pool which was very pleasant. Both gym and pool both have great outlook view.

Pleasantly suprised as hotel was so reasonable. Restaurant and bar staff were amazing, reception could be improved sightly with more focus on the customer. Pool was very welcomed being quiet and with lovely views was one of the nicest pools have been in, sadly no jacuzzi, but sauna and steam room in the gym area. Son loved the large gym and I had the best massage from (Joy!) if she would had availability would have had the same the next day! Food was suprisingly good given had read reviews otherwise and room was small but clean with a lovely walk in shower. A great stay, would stay again it exceeded expectation and surpassed a 5 Star hotel we recently stayed in by miles so was not disapaointed! Location was also brilliant, old character villages and very close to cheddar gorge.

We stopped for one night in a family room to break our journey to Dorset. I was a bit worried prior as to whether the family room was suitable as it was myself, my mum and my two teen boys. The room far exceeded expectations clean and very spacious with two alcoves with two single beds ensuring privacy. A nice bathroom with plenty of hot water and complimentary smellies. Biscuits in room and tea and coffee making. The hotel is in a lovely location with a really nice walk at the back. The room was a little noisy and we were woken early by children running and jumping in the room above but that is not the hotels fault. Breakfast a little disappointing we pre booked a time and our table wasnt ready. Also waited ten minutes for bread for toast. Staff all nice and polite , we would stop again . Lots of helpful informative emails prior to arrival. Top tip... Ignore satnav it takes you down awful lanes when there is a much more direct route

Hotel is a bit shabby and in need of a design makeover (all that dark wood needs painting white or cream, and the lighting needs updating from the 1980s. Plus those saggy sofas in the bar area need replacing). Food isn't brilliant (especially breakfast could do with berries, pineapple and nuts to add to the offering. A proper chef in the kitchen for lunch and dinner would help). But all the staff were delightful and made us feel very welcome. They were helpful, and we felt very relaxed and looked after there. The view is spectacular. Our executive room was large and comfortable (though the double bed gave us backache, the duvet was cheap, drawer space inadequate, and we needed hooks or rails in the bathroom for towels). The swimming pool was great. If the hotel chain that owns the Webbington invested a bit of money in painting all that dark wood, updating the lighting and sofas, it could really be a destination in its own right.

hotel and staff are as reliable and comfortable as it always is. Very friendly staff, nice rooms and good but limited food options,,,,no hint of fine dining. been about 7 or 8 times, only downside this time is that you have to book to use the pool which does not work for me otherwise a pleasant stay as always.

This Best Western Hotel seems very tired and is in need of an overall update! The money per night was expensive for what we got! Our room was clean but was very basic and average, bed fairly comfortable, walls very thin, so noisy, can hear talking easily and the TVs!! There was also no fridge in the room, no shelves in the bathroom! If I had paid less this wouldn't be a problem! But at £150 a night I do expect a little bit better! This does NOT reflect on the staff who were extremely helpful and friendly, and seemed to be under pressure all the time! The Spa and leisure facilities were good, swimming pool lovely and good gym, sauna and steam room. Would also recommend a massage, which was superb, throughly recommend the lady who does these! Would I stay here again, if the price was cheaper! Didn't spoil the enjoyment of our break!

Stayed for 2 nights whilst visiting friends who live in Cheddar. Really good location, great room rates for this time of year. Really impressed with all the staff. The receptionists in the hotel and pool area were really nice and helpful as was the housekeeper. The room was really clean.

My wife and I stayed twice, breaking our onward and return journeys to the SW. Both occasions were a real joy, and it was delightful to be able to swim shortly after booking-in. The pool is a good size, very clean and just the right temperature. Our first room was a spacious, Superior Room overlooking the terrace. It was Monday, very quiet and perfect for our needs. We chose a secluded Standard Room for our return trip as we knew that a wedding was taking place. It was smaller, but comfortable, quiet and perfect for our needs. Both rooms had generous hospitality trays. The buffet breakfasts were lovely, with a generous choice of eats and drinks - staff were very helpful. We did not eat in the restaurant. The bar has deep leather sofas where we played Scrabble - Well. we are elderly! Parking was spacious and provided some tree shade. I struggle with stairs and the only downside is that the rooms required a lot of climbing. We needed help with our baggage and the staff could not have been kinder - well done, everyone! We will definitely stay there again.

Stayed here for a friends wedding which I won't comment on, just my experience as a hotel guest. Our room smelled damp and musty. It was incredibly hot so all windows opened. Room clean enough. Guests in room next to us were noisy and smoking out their window, smoke came straight into our room. Tried to call the night porter but no answer. In the morning there was no hot water for the tap or shower. Mentioned during check out and reception weren't bothered. If we weren't there for a wedding, we wouldn't have stayed.

We enjoyed our stay here. The staff, as other reviews state, were amazing. Location is amazing too. We used the hotel as a base to see family and go out and about. As others state, there is a need for a huge capital investment in the rooms. Ours was always cleaned before our return and the staff are really superb. A gold star all round. For us, we would return, as the location and staff are super.

The whole of the experience from start to finish was amazing. The whole staff from reception, the breakfast/dining room staff/ the pool receptionist and even a cleaner we met were all very pleasant, polite, friendly as well as being very helpful and couldn't do enough for us and treated us like royalty. The our room and en-suite were all spotless and well presented and was a pleasure to stay in. The dining room was very clean and well set out and the food was absolutely fantastic and delicious well prepared with tip top ingredients and again well presented the waiters and waitresses were amazing and very friendly. The swimming pool was again very clean well set out and the staff were very pleasant and very helpful. A very big thank you to everyone above as you made short stay so wonderful and memorable, we shall definitely stay at The Webbington Hotel And Spa again.

Absolutely beautiful location, food gorgeous, staff made the stay even better very attentive. Will return

We have been using this Hotel on and off for the last 5 years. Unfortunately it has gradually got worse over the last couple off years . Stayed for one night last year got in late feeling very tired after a long journey and had an early start the next morning. We don't try the shower just the bath and obviously wanted the shower before leaving the next morning. The shower didn't work which was very annoying. Mentioned it on checking out thinking that they may have said would you like access to another shower before you go but we just got a response off …okay, we'll mention it to the maintenance team. As there were others waiting to check out we just left saying we'll take it up with management With a phone call. Which I did and was given an apology and told the next time we stayed we would be given an upgraded room. We decided to give it another go as it's in and ideal position for breaking up our journey. We booked two rooms and were told they were their executive rooms. Again we were very tired after an even longer journey than usual due to traffic, the rooms were next door to each other. I realised as soon as I walked in that they were a long way from being executive. My room had lots off dust and a very badly stained carpet and grubby bathroom. The other member off my family had a room that didn't look like it had been dusted or cleaned since the last occupancy. I reported it and they sent someone to clean it. After they left the family member turned on the shower not realising immediately that the water was not going down the plug and filled the shower tray and was over flowing out on to the bathroom floor. It was topped off with a very poor quality breakfast

We wanted a special night for our anniversary but our room was very dark very small & looked out on to a wall. There was nothing at all going on like music or anything so just sat & had a few drinks & a meal. Meal was ok but for the price excepted a bit more. Breakfast was standard

Stayed here for one night while travelling to Cornwall. We were a little concerned after reading the reviews about the meals from the restaurant. So glad we decided to give it a go. Entering the restaurant there were around fifty people already seated and we expected a wait to be served. However Jack the waiter was very professional, attentive and a throughly nice man. The food was delicious, so don't be put off and give it a go.

We stayed at this hotel with a group of 20 friends on a Dinner Bed and Breakfast basis for 4 nights. On the plus side this rather faded hotel is blessed with lovely, friendly and helpful staff, lovely views (although the M5 does detract a little) and its proximity to many attractions. Rooms are OK but a bit spartan. No fridge but we could get fresh milk from the bar for our tea, so that was acceptable. The spa is excellent and access to the pool was good. The major issue related to the food included with our package. The buffet breakfast was OK with plenty of choice, although the bacon was overcooked and the sausages were rather strange. We had to pre-order each night's meal which you might have thought would result in some excellent food, having given the kitchen time to prepare and deliver it all. Not so unfortunately. Portion sizes were skimpy, presentation unimaginative to say the least and almost every main course was bland in the extreme - you get better in Hospital. The most forgettable meal was the 'Pork Casserole' dished up on our last night, the recipe for which must have been.... take 10 grams of a 2mm thick slice of pork and dice into 5mm squares, add to vegetable stock with thinly sliced leek and carrot.....serve a couple of spoons full on a flat dinner plate. The cook (not a chef by any stretch of the imagination) needs replacing as soon as possible! The place needs a bit of investment on small things e.g. umbrellas on the terrace and a lick of paint on the frontage would help. Again full marks to the staff who really made our stay!

We arrived as a coach party, and the staff came out to help transport the luggage to the Hotel. The room was clean and tidy, the evening meal was nice and well presented, staff were very helpful. The staff even packaged an item of clothing which was left behind, then posted home.

Staff very helpful and friendly. Spa and pool were very clean. Steam room looked new. Food ok, pretty sure a microwave was involved for starters and dessert but it wasn't bad just not amazing. The whole stay was extremely good value - you get better than you pay for. View was beautiful on bar patio. Great value for money. Lots of character!

Hotel that is situated in a wonderful scenic setting, clean rooms, a good varied menu of delicious meals. And staff that are very polite and helpful, the best I've experienced. Would definitely return. A relaxing hotel offering the opportunity to unwind in the inviting spa

I've stayed in many hotels in my time, and this was one of the worst if not "the worst" I've ever stayed in. To get to room ( room 118) a "sat nav" would be useful! There are no lifts. Lots of corridors and door to navigate. The room was very small, overlooking some horrible sheds. The room itself was very cold. We tried to turn on the radiator to no avail. The area where the tea/coffee sachets were placed was dirty! On departure, as we passed the rooms that had been "turned around/ cleaned the doors were held open by a towel photo attached.!!

A friend and I had one night here and were quite disappointed. She had been before and recommended it but felt that it wasn't as good as a few years ago. The staff were all very friendly and helpful but the hotel itself looked very tired and our single rooms were in the Courtyard area, overlooking some very scruffy rooftops. No sign of the famous view which can be seen from the hotel terrace! The rooms themselves were quite bare: not even a box of tissues or decent mirror for makeup. We had breakfast at 9 and supplies were quite low by then. We paid £83 B&B for a single room each and I really felt it was poor value for money.

We had stayed before at the Webbington, we decided to stay again as I was attending a meeting at the hotel. Unfortunately it took three attempts at reception to get the room rate correct (even then I never got the agreed rate for those attending the function), but the downside was a cold room, with excuses that the heating only "came on" at certain times, well it never came on for the first 24hrs and it was only when I requested again that we were given a "tiny" heater which was no use. I will compliment the breakfast and the efforts of the staff who I expect were working their best to cover the imperfections of the hotel. It is a lovely hotel in a splendid location but extremely tired and I hope that Latona Leisure Group pull their socks up and refurbish asap.

A lovely hotel in a lovely location. Very welcoming staff on arrival, even changed the room due to my wife's disability, although there were still a few stairs to negotiate. The room was a bit smaller than I expected in such a large hotel but it was fine. The room and hotel needs refreshing and bringing upto date. The Spa area and pool are lovely and spacious also with friendly staff. The evening meal menu was usual bar meal choice nothing to lavish, but all very nice again with friendly helpful staff. I do suggest you don't go for the 'Bed, Breakfast & Evening meal' package as you may lose out monetary wise, only order and pay for your evening meal separately. A lovely place

Staff were extremely helpful. Room was nice (executive room) but it was filthy. Everything was covered in dust, the sink plug had brown gunge, rip in the net curtain. Lunch in the bar wasn't great but the evening meal was lovely with great food. Can thoroughly recommend the spa treatments. This was a surprise for my teenage daughter but so disappointed about the room.

Very small double room quiet and plenty of hot water. Breakfasts OK, but I would have liked to have fried or poached eggs rather than the rubbery scrambled . Dinners not great. But bearing in mind what we paid (£85 DBB) could not complain. Staff very efficient and friendly.Great Location.

Ground floor room as requested, overlooking the courtyard. A bit tired but perfectly adequate for the price. Good shower and handrails in the bathroom which proved useful, although a rubber mat for the bath would have been good, as I nearly slipped whilst showering. We don't eat breakfast but we had dinner on 3 nights which we enjoyed - good menu. Service was excellent, especially as big parties were in for 2 of those nights and the service staff had to go between rooms! All staff were very helpful and friendly. We didn't use the extra facilities - spa, gym etc, so can't comment on those.

The room was spacious and clean and had a fantastic view. All the staff were exceptional and the food exceeded expectations.

Absolutely dreadful. I shoukd have looked at other reviews. The corridor outside the room stunk of weed which came into the room later in the evening. Called night porter who sprayed some air freshner and that was apparently 'dealing with the issue'. Fire alarm went off at 1am and guests had to wander around outside as no staff were to be seen. Told it was a fault with the alarm and then told next day it was steam from a shower. I think it was from someone smoking weed. Reception staff next day could not give a care and actually got defensive rather than apologising and thinking about solutions as they knew showers set off fire alarms if bathroom door left open (make a sign, it's not hard). Told head office would contact me but didnt even have my email when asked. Provided it and receieved email which gave an unsatisfactory resolution and now I'm being ignored. Please dont stay here and waste your money. Also, the food is 'ok' but very very over priced. Bedding had holes in it which I would have over looked had the rest not been awful and rhe board games were missing most of their pieces. The more I think about it the more ridiculous the experience seems.

This hotel is "tired" and could do with some updating. The hotel has many steps and no lift. This is not clearly stated when booking. We asked to change rooms because of the stairs, we are in our late 70s and had to walk up 38m stairs to get from the car park to the room. Unfortunately, the hotel could not move us to a lower floor as they were all occupied. At 10.30 pm a loud noise started and it was so loud I honestly looked at Google Maps to see how far we were from Bristol airport. I contacted reception and they told me "Ah, this is a problem with the boiler, it is under your room, but it should go off around 11.00 pm". I told them if it didn't we would be checking out!. It didn't go off and to be fair he said we could move to another room and offered to help with this. He moved us to a better room and was very apologetic and helpful. At breakfast, which was very good, the waiter on the last night, usually he was the barman, had no finesse, and when a lady sitting at the next table asked for some fried bread because the server was empty, he got some, and told he by shouting, literally the length of the room, " The fried bread is here for you, darling!". This is not the way to speak to customers in a hotel which is trying to attract customers. The grounds were lovely, the pool was good, and all the rest of the staff were very nice and helpful, and remembered to apologise again regarding the noise in the original room, over again. We would probably visit again, because it was a nice location, but we would ensure we had a room on the ground floor, still 20 steps however.

The hotel is set in a lovely place and within a short distance to major cities and beautiful scenery. The hotel is old and not very disabled friendly with very difficult access to the hotel and it's facilities. As my partner is disabled we will not be staying again I would recommend it to as none else however.

Our second visit to this hotel we were so impressed on the first visit we had to come back. We had a standard double room which was very clean with a fantastic on suite bathroom. The on site restaurant was exceptional, we had both evening meals and breakfast. The choice at breakfast was excellent and set us up for the day, the quality of the food was also excellent, I would recommend that you add this to your stay as I don't think you would get a better breakfast for the price. The amenities was included in with price (excluding massages etc) of which we took full advantage of. The staff and the service they provided was exceptionally, and we must thank Miro the manager, Georgia in the gym and Catherine and Ryan in the bar and restaurant to name but a few. We have read other reviews of which some was negative, we did not find the same problems others had mentioned. Yes it is an old building with lots of stairs, but for us that just added to its charm. I am so glad we did not let this put us off from coming as this hotel as it is an understated gem, and are planning our next visit. We would highly recommend a visit.

Thumbs up from me. Manager (male) and staff very well mannered yet friendly. Well done. Lovely old building full of character. Lunch nice. Nice swim , sauna and steam. Relaxing as a spa environment should be.I'm the biggest coffee snob and the coffee is decent too.

I was kindly offered an accessible room on the ground floor which, at 82 year old, I thought was a great idea! So i accepted. Oh dear! What a mistake. at £98 a night ... a disabled accessible room - double bed , of course. A dressing area. And the most depressing bathroom ever. Nothing at all like any room advertised on the brochure. I was so bitterly disappointed. How I WISH i had looked into the types of room more closely. BUT !! The shower was always very hot . The TV worked. The breakfast was great . And the members of staff, without exception, were polite and friendly. I would stay again IF I knew which bedroom was the one shown on the brochure! Not the depressing dinge-fest that I stayed in! Such a shame. I do think i was a tad mis-led into thinking my room would be much larger than the cubicle I had.

We had a lovely family break here, the staff were all very friendly and extremely helpful. The hotel was comfortable and food from restaurant in the evening was very good and we had great service level here. My daughter had a lovely time using the pool. The family room was perfect as kids had there own areas where they had some privacy. One small negative wish the lowest volume on TV was quieter. But the positives far outweighed this.

Situated in the beautiful Somerset hills, The Webbington Hotel and Spa is a nice place to stay. The hotel staff were lovely, polite and well presented. We paid a little extra for one of the bigger rooms and we were not disappointed. The Spa treatments we paid for and received were exceptional. Lucy R was very sweet and made us feel comfortable and really special during our massages. Highly recommend the Hot Stone Massage and Ultimate Package - Revive and Pamper. The hotel could do with a bit of money spent on it as there are a few small areas that are looking a bit tired, but on the whole, we were suitably impressed and happy with our stay.

Lovely hotel, staff fabulous especially Catherine. Great service and interaction, 10 stars! Comfy, in a great location. The only downside is it was let down by the cleanliness of the public areas and toilets. Otherwise a relaxing and pleasant stay.

This is a classic, old British hotel. It is charming and quaint, but that does not cover up the fact that it is very, very tired. However, the staff are excellent. The food is all home cooked and is tasty and good value for money. The gym is excellent and well equipped. If you know what you are going to get, it is fine, but dont come here expecting, modern flat screen tvs, coffee machines, swish rooms etc...

So honest review here We stayed in room 5- the cleanliness of this was shocking my child dropped pencil on floor next to bed - bent down and picked up things like vaceline, hair brush and rubbish from under the bed. (Not ours) The room didn't have a bath - we like a bath. Bed wasn't great and the decor - its needs some work. The spa - this was lovely and the receptionist on Sunday 31st was lovely - she represented the hotel fantastically. Spa had wonderful facilities but I would recommend the hotel invests in a jacuzzi , and to book treatments on the day. Going back to the receptionist of the spa - I would move her to main reception or make her management she was more welcoming to us than the ones on the front desk, made us feel very welcome and helped us a lot. The breakfast - only scrambled egg - wasn't advised we could order poached until after we had eaten. Woke up early and couldn't get a drink until 7:45 - just think they need a drinks machine or something . Views sat on terrace of the local area are breathtaking and can't hear the motorway that much at all.

Stayed at the Webbington Hotel for one night. Easy check in with helpful friendly receptionist. Our room was spacious, clean and comfortable. We made use of the bar area for the evening including food which was reasonable. We made use of the swimming pool, sauna and steam room early the next morning before we set off. All in all a good experience

The Edwardian-style hotel is set in a great countryside location, with some great features & Views. Check-in was very welcoming, the receptionist was very friendly, we decided to extend our stay, and again very efficient and friendly so we could keep the same room. The room was clean with great views, the room did get cold but rang down and reception put the heating on. Housekeeping is very good, friendly, and great service. The restaurant and bar staff were very friendly and welcoming, and Ryan worked very hard, Chef the food was amazing. The spa staff was friendly, and booked a massage with Lucy R. and Eloise fantastic very relaxing, and worth every penny, booked another massage for the following day with Eloise. Both my husband and I suffer from joint pains and this was amazing my husband booked another massage for me (Surprise) on the day of departure, Eloise you are amazing. Thank you to all staff, everyone works so hard in all departments behind the scenes and front line. Thank you we shall return Sally & Mark

Me and my sister in law booked the hotel as it looked nice and great value with a spa. Well so disappointing the room was cold and was mouldy. We went for a swim early. I'm not a strong swimmer so I was doing widths not lengths a lady in the pool at the time told me to stay in the shallow end as I was interrupting the other people in the pool (2 people) She was a club member she kept on to my sister in law. We both felt uneasy and didn't enjoy. Secondly we couldn't use the sauna or steam room as it was closed very disappointed again. We then had breakfast which was very poor not butter poor choice of fresh fruit and the cooked food was poor. We not fussy but this wasn't a great stay and would definitely not return. On the positive side the staff were so friendly and polite.

Absolutely lovely hotel and very friendly staff. Me and my wife had a long weekend spa break and I can't fault it. The food was incredible and the staff are excellent . We used the pool facilities and the spa and had a couple of treatments pre-booked. The staff were on hand with everything we needed. They even had a lovely quiet ‘library room' for a quiet afternoon coffee.

Location was good but hotel really needs a makeover. Room was tired and although clean just didn't feel it. Gym was okay. Very old fashioned and noisy from rooms above. Plenty of parking. Staff friendly enough but didn't interact with many. We got the room through points so please I didn't pay actual money. Would not stay again.

Fantastic stay. The staff are attentive, friendly, helpful. The location is great for walkers and close to Cheddar. Rooms were clean and tidy. Can't ask for more, thank god first impressions are often wrong because as we first went to park up we were greeted with a view of a long and falling apart disused room with the wall falling apart… some simple blinds would have helped improve our first impression. Want to empathise that the woman on the reception was great and very helpful, the restaurant staff were wonderful (and the food was delicious!) and a special thanks to Victoria- a passionate worker who dealt very well and professionally to a difficult situation, and who brought to our attention the place's rich history. Nothing was too much trouble and everyone who works here is a credit to the establishment.

Stayed here for 2 nights and had 3 rooms for our family. All the rooms were decent with good en-suites. Buffet breakfast had good range of hot, cold options as well as items cooked to order. Very nice 10m pool where you could book slots online and decent gym. Staff were friendly and welcoming. Parking was easy with plenty of spaces

Fabulous hotel which offered great value for money. There were parts of the hotel that were tired and needed some refurbishment but the friendly staff and the great sized rooms plus excellent leisure facilities made up for that. Great breakfast too

I joined this hotel's gym last month and am very pleased with all it has to offer. It is large and well equipped for a hotel gym. The sauna and steam rooms are fantastic. It never seems that busy, so I can always use the equipment without waiting. Lastly, all the staff and fellow members are very friendly and helpful. Highly recommended.

Clean,efficiently run hotel with friendly helpful staff. Questions quickly answered/sorted. Plentiful breakfast with additional items cooked to order. Good views from the bar/terrace spoilt by motorway noise.

We have just had a lovely 2 night stay at the Webbington Hotel. The staff there were brilliant, very friendly, helpful and cheery. We ate in the restaurent both nights and the food was absolutely fine, tastey, hot and there were no delays in the service. Breakfast was also very good. We had an executive room which had a bit more space, it was perfectly clean and the bed was really comfortable. We also enjoyed using the pool in the evenings and mornings. Its a 3 star hotel but it felt like our stay exceeded that. I would certainly stay again and would recommend it to friends.

Really lovely hotel with polite and helpful staff. We had breakfast and dinner in the bar which was reasonably priced and good quality. Room was clean and the en-suite facilities were great. Room complimentries were basic but standard (coffee, tea, biscuits) but no water. We would definitely stay again.

I enjoyed staying here, it's a beautiful old house, and I was lucky enough to get a room in the old part. The room had everything I could possibly need, and more. There was the added bonus of being able to use the lovely indoor pool, steam room and sauna. Free of charge for guests. Value for money for my stay was phenomenal. Especially bearing in mind I was on my own, and solo travellers usually get hit with huge single supplements. I also need to mention the staff. Each one was polite, friendly and helpful. Nothing was too much trouble, and they all went above and beyond to make my stay a good one. A real credit to Best Western.

Nice room for price (not massive but more than enough for a night). Whole hotel looked nice. Good location (need car). Unfortunately for us was last min stay on way home do no swimwear etc to use pool or spa facilities but all looked nice.

I had some very particular dietary requirements which I forgot to let the hotel know of prior to arrival. At dinner i spoke with the lady who served me ( Georgina ) and I found her so helpful and kind. She went to see the head chef and came back with great news , my requirements not only met but exceeded. This is what I call great customer service.

Warm welcoming hotel. Staff really helpful and friendly. Cleanliness excellent. Room was so spacious, clean and luxurious. Plenty of towels and extra bedding. Recommend using the Spa facilities with some fabulous treatments on offer to make you feel completely relaxed and pampered. We used the pool and was lucky enough to have the pool all to ourselves. Recommend using the Restaurant lovely fiood

The Team at the Webbington Hotel most certainly know how to put on a celebration, we have been going to the hotel to celebrate New Year for many years and each year the Team impress. We always have wonderful memories and will always return as we appreciate all the hard work that goes into making the party such a success.

Just got back from a 1 night stay. We stayed here around 5 years ago and couldn't wait to come back. Honestly wish we hadn't bothered. The place looks so run down, it's in desperate need of a refurb. I found it really unclean and there was a really musky smell. It honestly put me off eating on site in the restaurant. Our room was ok and a lot cleaner than communal areas however we had an issue with the internet which meant we had none all evening and no phone signal as we were up on the top floor. We paid for an executive room which in my opinion was pretty bog standard other than a bigger bed! To top off our stay the fire alarms went off randomly in the middle of the night. Breakfast was OK but nothing special. Staff were nice and location was good with beautiful views We did receive 15% off as I complained but we won't be staying again.

I stay in Best Western hotels 2 nights a week on average. If I'm going to arrive late, I always call ahead to check that the hotel operates a late check in facility and then I follow this up with flagging my expected time of arrival on the reservation notes. I did both of these ahead of my stay at the Best Western Webbington Hotel & Spa and was told on that checking in at 1am - 2am wouldn't be an issue as there was a night porter. I duly arrived at about 1.05am and at reception there was a couple waiting to check in. They explained that they had been waiting for 40 minutes and hadn't seen anyone to check them in. This not being my first rodeo I scanned the desk for the night porter sign as there's usually an out of hours number to call if they are on a break etc. Nothing. I looked behind the desk and no obvious number. I tried calling the hotel in case he picked up but no nothing. The couple were getting pretty irate by now and the husband went to scour the hotel to see if they could find any sign of the errant porter. I settled down on one of the reception sofas for an uncomfortable nights sleep. About 30 minutes later the husband returns triumphant with the porter in tow. We're all checked in with the porter insisting that the sign (which he'd clearly just put there) was on the desk with the number to call. A depressingly short nights sleep later I checked out. The receptionist asked me if I'd had a nice stay. I said no. She asked why, and had clearly been told by the porter of the previous nights issues saying "didn't you see the sign?". She promised that someone would contact me to discuss....but of course they didn't. Stay here if you want, but I don't recommend checking in late.

was staying to drop 1 of to uni accomidation and a bit of local sightseeing , chedder gorge, weston super mare , but weather inteceded , wet wet wet , but a good stay at this hotel , bit of noise from the motorway but not to big an issue , just be aware , handy though for good walks if the weather allows if not stout boots and coat

Was a lovely and stunning hotel. The roof terrace was exceptional watching the sunset. Lovely service from the gentleman at the bar. Room was very small but was a good rate. The toilet was quite noisy through the pipes. Made random noises every 2 minutes. Also the noise from the room next door. The TV is on the wall where your head lays in the next room so wasn't ideal. Apart from this. It was comfortable and the fish and chips was delicious.

We had to head west for a funeral, and searched online for a hotel with pool and steam room to givecus a bit of a feel good factor at a sad time. We really hit lucky here! Friendly and attentive staff, The evening menu had a good selection, quality and service great. Similarly, breakfast selection was really tasty. Tremendous views over the hills from the terrace, reasonable prices - we will be returning. Thank you to the Webbington for looking after us.

Five star staff. From the moment we arrived to the time we left, every member of staff was engaging, professional and positive. My challenge is to find out more about the history of the building. A great location that must once have been a place of grander. However, with that in mind the hotel is in need of major investment. Let's just say it is very tired. Whether it's the paint work, carpets, or general condition of furniture, a lot needs to be done. Walking around the grounds we found neglected tennis courts, a car park that needs re surfacing and a pile of dumped mattresses by the 'No Fly Tipping' sign. That said, while the gym equipment was dated there was a good range / amount. The pool better than many, although strange to find the steam room and sauna in a separate areas. We ate in the restaurant and there was no complaints. Well presented food that was good value for money. All that said, for the price for our stay was good value. I would certainly stay again if in the area. I suppose it's for management to decide whether investing money to improve the general environment makes good business sense, although speaking to staff they are very positive and customer focussed.

I can not fault any member of staff with regards to their hospitality. Everyone was so friendly. However, I found the rest of the experience below satisfactory. The room was outdated and dirty. There was mould in the bathroom (I informed reception who could only apologise). Curtains in the bedroom barely closed- we had to sleep with a gap, which meant we were up at the crack of dawn. Rooms are not soundproof- we heard someone running in their room and also going to the toilet in the middle of the night! The wall also had stains on it. The spa was small and unfortunately, we were unable to use it because the day we had booked to use the pool, there was some sort of chemical issues with the pool. Breakfast food was basic; no pastries or croissants when we went at 7.30am on Monday; they had just finished putting them out at 8am on Sunday, as we were leaving the breakfast area. As I said, the staff were lovely, but the rest of the hotel was not!

Stayed for one night for my nieces wedding which was held on the grounds of the hotel. The natural beauty of the gardens gave the perfect setting for both the wedding ceremony and the photos that followed. Service was great and all friendly when checking in and when generally needed. All in all the Webbington is a wonderful hotel with peaceful surroundings and comfortable rooms. A bit costly, but all the positives make up for it. Buffet breakfast was great and seems like the sausage and bacon are locally sourced to ensure decent flavour. Just make sure you get there early lol

I think this hotel is excellent value for money. The decor is lovely, our bedroom was excellent . It was huge with wonderful rafters. A lovely big bed. Could be improved with bottled water in the room. The reception staff were friendly and helpful. Although tbey clearly do not read trip advisor reviews because they had no idea about the awful reviews their restaurant, had on trip advisor, both under the restaurant name, Tiark , and under the hotel comments. As a result of this we chose to eat elsewhere. The hotel management should really address this. I made use of the swimming pool, which was small but nice. Apparently there is an adult only time between 8am -9am. It would have been preferable to know this when I booked to use the pool at 9am in the morning. It was full of children being summer holidays. Apparently this company dies excellent family deals, which is great but I would have preferred an adult only swim. Would definately recommend the hotel. But wouldn't eat there.

Quiet location with a great view, close to Cheddar and beaches. Hotel has everything you need for a relaxing stay: swimming pool, saunas, massage. Staff is quite friendly and helpful, especially Ethan, he is the heart of everything, really awesome guy.

Myself and my now wife Sophie had our beautiful wedding at The Webbington Hotel and Spa in early August. The entire experience was incredible. The staff were wonderful and very professional showing that they are experts in crafting the perfect wedding experience. Always smiling and asking if everything was ok, anything we needed they would get for us or help with. The management were especially accomadating and we couldn't have asked for more. The venue itself is very clean and the rooms are in excellent condition all around. This sounds like it should be a given but we didn't see one bit of mess or anything that looked like it hadn't been touched all weekend. They kept in touch right from the first booking and our wedding coordinator was also superb, eveything ran to schedule. Can't thank the staff enough and we already are planning a short stay there next year for our anniversary! Stuart G.

We stayed for the weekend as part of a wedding group for my son's wedding. We couldn't fault the attentiveness of the staff here! Everyone, from the manager to the waiting staff, were polite and friendly, and couldn't do enough for us. I highly recommend The Webbington as a wedding venue! The rooms we had were clean and comfortable. All of our party enjoyed the tasty, plentiful breakfast. After a lovely meal on the first evening we chose to eat here again on the Sunday and were not disappointed. My son and wife are already planning to celebrate their first anniversary weekend here next year, as they have so many happy memories of their wedding day. Note - the website does say - but there are a lot of steps in this traditional old buliding and no lifts, if you are in a wheelchair or find steps difficult. Thank you Webbington for a memorable wedding and stay. Your staff are a credit to you!

Lovely two night stay for my sons wedding at the hotel. Rooms a little dated but perfectly clean, tidy and well equipped. Lovely location and views. All staff were extremely helpful and friendly but a special mention must go to Ethan and Victoria who went above and beyond. Ethan is a lovely friendly and engaging young man and a real pleasure to speak to, nothing was too much trouble for him. A real credit to the hotel. The full English breakfast was lovely and there was plenty of choice to f you didn't want a cooked breakfast also. We also ate from the restaurant in the evening and that food was also really nice. Not a criticism and my only suggestion would be to have some activities for children when spending time here for a wedding eg a few puzzles, books and games. We would definitely recommend and stay again.

Staff friendly but non existent at bar. Two lagers on draught Carling tasted tangy with a dreadful bitter after taste and an unpleasent aroma. Madri was nice but they ran out ! You are in the middle of knowhere at this hotel but is convenient for my work. It has so much potential but I heard people complaining about the food as well. These are the basics that should always be maintained, well fed and relaxed customers will forgive the tired fixtures and fittings but they stand out when you can't have a few beers and a decent meal.

We stayed for 2 nights in room 10 at the front of the hotel and had a wonderful weekend. The room was beautifully clean , spacious and well equipped. Every member of staff we encountered was polite, helpful and professional. The Spa and gym facilities were immaculately clean . Breakfast was delicious, there was a wide variety to choose from and as a vegetarian I appreciate the option for porridge, omelette or smoked haddock. Only downside was the evening meals served in the hotel restaurant, it's billed as Ala carte but the only thing Ala carte is the price , the food is mediocre at best . We will definitely stay again but we'll eat out for our evening meal

The positives, the breakfast was nice the staff friendly and the reception area gave a good impression. Sadly these were the only good things I can say about our stay. Our room was extremely disappointing , we booked for the view and all we could see was a flat roof. The room was small, bathroom dated ( although the shower was good ) and beds not overly comfortable as it was 2 singles pushed together. We were not keen to spend time in our room as it was not inviting We would have liked to have eaten in the restaurant that night but having booked a table, once we saw the menu we cancelled as it was so limited and seemed mainly to catered for vegetarians with the main meal The bar was poorly stocked with little choice There was a wedding at the hotel which seemed to take priority over all other guests. The bar area and balcony was dedicated to wedding guests and we were told we could only have breakfast at 8.30 or 8.45 as the wedding guests would be eating after that. This was earlier than we would have liked so we had to rush to get up in the morning. As it was the breakfast room was hardly full. Our room was situated directly over the wedding evening reception so we had to listen to the music until mid night. A little more thought about where they place guests in rooms should have been taken if they know there will be noise from a wedding All in all £165 for one night in a rather tired , sad looking hotel , was a lot of money for what we got

Don't cater for disabled guests only two disabled rooms No raised toilet seat. Have to bring your own No rubber mat in bath. No seat to sit on - could not provide one. On some stairs there is no handrail - legal requirement

The spa ‘treatment' was average at best. I didn't get what I paid for ‘ a deep tissue massage' the masage took place right next to the gym and the room didn't have a pillow or anything for under my legs and under my head. I'm left more angry and frustrated than when I went in.

Firstly this hotel isn't a bit remote, its very remote. We are talking miles from a main road let alone a bar and shop. Secondly it is very tried and actually scruffy. Rooms have thin walls, old curtains and dated bathrooms. I was in a room in the annex that was stiflingly hot and staff did put a fan in, but it was a grim few nights. The gym is quite large and reasonably equipped, but there is no air conditioning and some machines have seen better days. It also opens fairly late at 7 am for a hotel gym, particularly if you have to get to work. In terms of food, breakfast is fine, nothing special but pleasant enough, but bar food is poor. I had a chicken pie which wasnt cheap but it was genuinely dreadful. I must say the staff are very friendly and accommodating but the hotel is in desperate need of refurbishment and is just grotty.

I booked this for my son as a treat, as he had just finished his GCSEs. He loves swimming, so I picked this hotel because of it's pool. When checking in, I was informed that the swimming pool was closed for maintenance until 3pm the following day. Had I been informed in advance, I would have booked elsewhere. Also, I am a Best Western Elite member, and there was no acknowledgement of this whatsoever.

Can't fault the organisation, venu or the staff who provided phenominal customer service with a "Yes of couse" and a BIG smile. The organisation extended to all areas of the days activities and all the staff knew their roles and what was required seamlessly. happened on time.

When I arrived I was offered an upgrade which was great, my room was large and nicely appointed. Lovely view. The pool area was nice, I used it twice, once booked in advance and once took a chance. Breakfast was ok, usual choice of cooked and cereals, some pastries and yoghurts. I didn't eat evening meals, so cannot comment on those. The staff were friendly, the hotel is nice, everything appeared to be clean and well kept. I would stay again. Although I imagine if it was very busy they may not cope so well. But overall a positive stay.

We were very disappointed with our stay here. The room had loads of flies, we were overcharged for our room, we waited for the manager to arrive to work after reception staff couldn't help with refunding the difference, the manager never turned up to their shift so there was nobody in charge and our AirPods got stolen from our room. On the case it says ‘DBR'

The night porter who checked us in last minute and late was extremely helpful, welcoming and friendly. His name is Marek, myself and my partner crossed paths with him on several occasions during our stay during which he was always happy to help greeting us with a warm and friendly smile constantly on the move, busy and multi tasking but happy to go above and beyond for everyone there he really made our stay the best experience with his excellent customer service, dedication to the role, politeness and kind demeanour. Staff like Marek are what make a stay an experience you remember for a lifetime plus his amazing sense of humour. Our stay was wonderful, comfortable with everything we needed and vould have wanted available in a heartbeat. A stunning hotel oozing with romantic, relaxing, sophisticated luxury set in the most stunningly beautiful landscape what more could we ask for. MASSIVE Thank you Marek we hope to meet you again one day.

The location and views are awesome. The hotel requires a little design change for the pool and spa facilities however overall a good place to stay. I would ask for a mattress review also. Otherwise a great place to stay, local Weston-super-Mare and cheddar gorge and caves! Awesome Somerset!!

We had a lovely stay at this hotel. We were maybe lucky that it was so quiet. All the staff are friendly and helpful. I would highly recommend a massage with Justine, it rates amongst the best I've ever enjoyed We ate breakfast lunch and dinner and all were very enjoyable. We will definitely return for a relaxing spa break, especially as it was good value.

We stayed with friends at The Webbington for my birthday. The staff were very tentative, especially Dominca and Rachel. The room was clean, the food (dinner and breakfast) were delicious. The swimming pool and changing room was very clean.

We stayed two nights with friends to celebrate a Birthday. Check in was friendly and efficient, we were asked if we needed help with our luggage which some guests may need if they are on top floor. We spent time in the bar which we found comfortable and ate in the restaurant, (we chose from the bar menu as it suited us more than the restaurant choice). We were well looked after by the friendly staff who went out of their way to make sure we had everything we needed. Some of the decor in our room was a little dated but we felt it was acceptable for a three star hotel. We had a very minor issue with the room that we reported on check out, it did not spoil our stay. All in all, we were very satisfied with our stay and would happily return.

This is a lovely hotel to stay in in a lovely country location. You will need a car though. The staff are lovely, friendly and attentive. Our room (3) was a bit small and you might like to book an executive suite, but adequate and good value for money. Lovely for a short relaxing break.

The room we were put in was one of the courtyard rooms, which is not part of the main hotel. It was freezing cold and very dated. It was not what we were expecting as the photos on booking do not match the rooms allocated to you. We tried to upgrade to the main house rooms which are the executive rooms but they had none available which was a real shame. We are in the restaurant on Saturday night which was very poor. The menu was very small and no specials. For Starters we had the pate, which looked like dog food, very dry and crumbly and the smoked salmon was on a bed of old lettuce. We both had the steak medium rare which one of was inedible as was so tough and when we complained only 50% was taken off one steak and we were made to feel like it was a rare occurrence, which was laughed at by a fellow diner, who had said other food has been sent back three times by other customers that evening alone! Not to mention it was incredibly overpriced for what it was.

I attended a days conference here today along with over 100 other delegates. The room we were in was freezing all day. We all sat there in thick coats and scarves for the whole of the day as it was far too cold to remove them. There was the odd fan heater dotted around (wires causing trip hazard) but you only felt any heat from them if you stood directly in-front of one. There was no heating on in the corridors or toilets. Upon leaving we told the Receptionist that we'd had to wear a coat all day and she told us that the heating for the room should have been checked by the duty manager at the start of the day. Well presumably he did as there was the odd fan heater on. In the past I've often used the Webbington for meals, to book rooms and for conferences too and I haven't needed to wear a coat. I don't have a problem with turning the heating down a little to save energy costs but to turn it completely off in January when it's freezing outside and temperatures are minus degrees is not a way to look after your customers. Very disappointed. The screen for showing the presentation wasn't big enough for the venue either.

Lovely hotel, very clean and comfortable. The roads leading to the hotel are rather narrow and windy, but worth it! I didn't have time for the leisure facilities but they looked great. Will definitely use this hotel next time I'm in the area.

The hotel had 3 stories for steps and no assistance was provided, when we decided to leave no full refund was provided. This hotel advertises itself as only having a few steps but this is a complete lie.

We got a lovely warm welcome by the reception staff.The room was amaulate condition with grew view of the country side .The facilities were excellent and in clean condition. We had an evening meal and that was also excellent. We were served by a lovely Slovenia lad who was fast and efficient with great working attitude. All in all highly recommend this place ....

Have been driving past this place on the way to relatives for approx 30 years. Decided to use it as a journey break this Xmas. Firstly trying to find it in the dark is challenging. Once in, the public areas are very spacious however the bedrooms we had are not sized to spend more than one night in. The mattresses were lumpy and tired. However the thing that makes this place is the staff. Working between Xmas and New Year in hospitality is never good but they really were making an effort. Also everywhere, including the rooms, was spotless. We paid extra for breakfast and that was good. Once again the staff in the dining room were working hard. Checkout was easy. We would use this place again, but only for one night. We did not have any parties to deal with and I agree with the sound proofing. Every time the person upstairs moved you could hear it. But I am sure if you're staying over for a party/wedding etc you'll find it comfortable.

Great location. Rooms are ok. Vegetarian food was great and over 4 nights no goats cheese which is always a bonus. Vegetarian starters weren't always soup as in most hotels so well done chef. The best thing about this hotel is the staff. From check in to bar to restaurant every one of them was absolutely amazing. Friendly, professional, smartly dressed and nothing was too much trouble. Well done to all...hope the people who own this hotel know how good you all are.

As always another great weekend , party night was fab very slick service . Staff as always helpful and they all work so hard to ensure everyone is catered for they are a credit to you Will be back in the summer . Always made to feel very welcome

I telephoned ahead of a planned visit to see if the venue was 100% disable friendly as was assured that there was disabled parking at the back of the property and that there was only one small step to navigate before getting to the bar/restaurant. I asked if I needed to book for lunch for the day I planned to visit and was told there was no need. When we arrived there was not a single car in the car park. I followed signs for disabled parking down a very bumpy track and found myself amongst all the waste bins and laundry bins. The door to access the building was approx 100 yards from the nearest disabled parking and way too far for my friend to walk. I entered and encountered several steps here, there and everywhere. One person was sitting in the bar and all other tables were empty. I asked a member of staff who just happened to walk by if this was where we could eat and the woman pointed to a large room full off empty table. There was a flight of stairs to descend in to the restaurant. needless to say we declined to eat here and left.

Stayed here with my mum & 4 siblings for a relaxing get together, we all had a spa treatment & used the pool then chilled out at the bar. Nice rooms, lovely breakfast and very friendly staff. This is our 2nd time staying here & will definitely be back again.

An affordable weekend retreat, with spa facilities including a spa treatment, and an outdoor tennis court for a morning workout Located in between Cheddar gorge & western-super-mare I would recommend staying here. Bar staff were super friendly. ‘Cosy double' room was a little old let's say but did the trick for the price paid. Would stay again!

Very pleasant stay! Beautiful building, extremely friendly/welcoming/helpful staff. Lovely, relaxing place to spend a couple of peaceful days - just what I needed! Will definitely be back! Swimming pool was lovely too, and the massage was perfect. Food was delicious - service quick. I did find the room rather chilly, but went to reception and a heater was brought over within 10 mins. Only downside was the sauna and steam room not being next to the pool.

No sleep due to a function, where we could hear word for word the songs the dj and people going outside for a smoke . Plus the noise from room above . Absolute joke of a stay as a family. No family room should be above a function room

Works Xmas party where's Wally theme night. Great fun evening loved the running about finding Wally. Disco and Photo Booth also great fun. Food variable, starter and dessert fine, main was disappointing. Also couldn't see what you are eating as lighting too low a bit more light would be good during the meal. Stayed over in a court yard room, basic twin room fine for what we needed. Was quite chilly when we got back after the party. Bed also needs replacing as mattered very uncomfortable. However clean room to crash in after the party. Breakfast was as expected for Buffett breakfast standard hotel breakfast. Pool we used the pool before the party nice and warm lovely pool. Just a shame you have to walk through the spa reception to get there. Also sauna/steam room in gym not next to pool so we didn't use. Staff were all friendly and fun couldn't fault any of them. Man on reception was exceptionally kind and helpful.

Held our first companies Christmas Party using this venue for the first time & couldn't fault them. Venue was good. Christmas entertainment was fantastic. Food was great standard & all the staff couldn't have been better. Thanks to Georgia & all her crew. Sarah D

Me and my wife stayed here on the way to Cornwall to celebrate my wife's birthday. We'd stayed here the year before and it was fine with nice staff and a great room. This time however it was a lot different. When we entered our room (16) we noticed what looked like a hummingbird was flying about. It turned out to be a very grumpy wasp the size of a child's fist. I'm a gentle man but this thing was up for a fight and unfortunately for it it died on the battlefield. We thought no more of it and eventually we went down to the restaurant for dinner. The waitress was the same one as last time and she was very attentive and nice although the place was freezing cold and there was two elderly people opposite us eating with their coats on. Times are hard and it's a big place I guess. Anyway we ate and went back to our room. During the night I felt something crawling around my face and nestling itself into my eye socket. I thought it was a moth but when I batted it away and turned on the light to my delight I found that it was another wasp. This one had prison tattoos and a flick knife. Fortunately I'd already become accustomed to the way of the wasp and managed to wrestle it to the ground before decapitating it with the edge of my phone. I was on guard the rest of the night with the sheet pulled up over my head like an old school damsel in destress. I made it through the rest of the night unscathed and with relief made it over to the bathroom without further attacks. By now I do t think anyone will be surprised to know that during my shower out came another one. This one was wearing a patch over one eye and had a wooden leg. Luckily I grabbed my towel and was eventually able to swot the bugger. Wasps 0 me 3. We thought it advisable to tell reception so that they could make sure nobody else would have to suffer such a disconcerting experience. The receptionist was less than apologetic and was verging on apathetic. ‘I will tell house keeping' was the only response. No offer of even a free breakfast let alone twenty percent off the bill. Awful front of house needless to say we wi t be back.

Because my wife and I are of a "certain age" when we went to our allocated room we were uncomfortable with all the steps on the way.However, when I approached reception they could not have been more understanding and helpful in resolving our issue by giving us a more convenient and larger room. The room itself was clean, warm and spacious and the bathroom was spotless. We availed ourselves of the swimming pool, a bit on the cool side, but hotter than the sea. Breakfast was buffet style, so no waste, and there was plenty of choice.Delicious. All in all a relaxing, enjoyable stay.Thank-you.

I visited with my mother for a mother daughter spa weekend. The room we had was beautiful and very clean, the duvet was so warm we both slept well on both nights. The view from the room is fantastic. All of the staff were friendly and very attentive. The breakfast was good and there was always a good variety of food available, dining room staff were very helpful constantly clearing plates and topping up food. The spa and leisure facilities were lovely, the view from the pool in the morning is amazing. I would definitely stay here again, we're hoping to make this a yearly visit.

Reception and staff good and tried to resolve issues. Room OK but poor bed and poor sound insulation. Worst bit, as others have said, was the dinner - bad meals badly cooked. Location is good with good car parking and easy access up to the Mendips.

Superb atmosphere, relaxing environment. We return often to have treatments in the Wellbeing area. The treatments greatly benefit my husband following his hip replacement. We cannot thank the staff enough for their professionalism and positive, caring treatment. We had a superb executive double with wonderful views of the countryside. Breakfast was delicious and the hotel staff are so attentive and helpful. Thank you to all. See you in January.

Our adult family stayed here for a family wedding at the weekend. On arrival we were able to book dinner for that night and breakfast for the next two mornings. Our rooms were clean, comfortable and adequately equipped. Dinner that evening had a good menu choice and the food was delicious. Breakfast was an extensive buffet selection. All the staff were so friendly, polite and helpful, even though they seemed to work long hours. Views from the hotel were stunning.

TV did not work reported the problem four times then the manager told me to try and fix it myself the room underneath was making noise all night did not have a good night sleep at all would never recommend anyone staying there

On arrival had to ask for another room as the one we had was unclean. Menu choices were woefully inadequate . Food served was of very poor quality, Had to send several items back. Was seriously tempted to bring a Pizza back for the second evening but as we had already paid for DBB we suffered another shocking dinner

Had a lovely stay, staff friendly and helpful breakfast and the meal we had was lovely. They are running a limited nenu due to time of year. Next time we are hoping to use the facilities and stay longer.

This is the most fantastic experience. The pool and saunas are what you need after a long and hard day. The restaurant has a very tasty dinner (we ordered steaks) and breakfast. The staff is very polite, explains everything, just class. I highly recommend this place for a couple. Because the bed was just fantastic!

My daughters wedding....hotel rooms where clean tidy.... Our wedding day cupcakes..which where delivered early morn...had disappeared by the time the wedding reception came around...nobody went to check and hotel denying they'd been delivered....members of staff where quite curt....we where herded around various rooms..whilst others where got ready..nobody seemed to know what they where doing...I could go on...it was a disappointing day...one we won't get back.....would I recommend this venue...honestly ...I don't think I would.

We have always noticed this majestic hotel when travelling along the M5 to and from holidays. It was a real treat to actually stop here and look out at the motorway. The hotel is magnificent, it has kept so much of its character and charm. Can't wait to stop again, which we definitely will do.

What a perfect countryside hotel! Stayed for 2 nights and no complaints! The hotel decor is dated but considering the age of the hotel and where it is for me it was perfect and didn't bother me.. the food we was a little worried about after reading the other reviews but for us it was perfect! Was just like having home cooked food staff was very helpful and was more then happy to help you! Will definitely be back!

We stayed at this hotel for two nights as part of wedding package and booked a suite in the main building. The room itself was spacious and clean. Staff were very helpful for various requests. Breakfast was a buffet style with a good selection of full English and cereals and fruit. The pool was heated and good though you have to book due to restrictions on the amount of people permitted in at any one time which was a hassle but the staff tried their best to accommodate. The front terrace (which is above the indoor pool) has great views with plenty of seating.

We stayed here as part of a wedding package for which we were offered an excellent deal. It is not clear though whether this was the intended market but, if it was, then it was good value for the money we paid and, although we didn't try out the spa, in this respect the facilities were basic and functional. The staff were, for the most part, friendly and welcoming. The hotel is undoubtedly set up for wedding parties and may also suit casual overnight guests. We agree with criticism that the hotel is a little dated but also felt that it lacked the character or charm that some couples looking for a romantic spa weekend might require. For this, it is felt that it would require a design makeover. Overall, we were satisfied with our experience.

We wanted to find a pool for a family swim during a stay in the local area and this hotel offers this as a ‘walk in' facility within their leisure complex. We emailed to check how it worked and they responded very quickly with the times and costs. When we arrived staff were welcoming and helpful. Pool was great, clean and warm. We had an enjoyable swim and would recommend it. We'll definitely go again when we are staying in the area. Thanks.

A very comfortable typical Best Western hotel.Excellent amenities, car parking, leisure centre.The rooms were very clean comfortable and well equipped.The restaurant was excellent good quality food both the evening and at breakfast time.The real strength of the hotel is the quality of the staff ! They were EXCELLENT! Supportive, attentive, friendly, nothing was too much trouble for them!! Could not speak too highly of them

Lots to note , poor access for disabled people to reception, lack of staff, bedroom very small , shower not working properly, so overpriced for what could be a 5 star hotel . Breakfast poor , lovely location

Very disappointed great expectations, poor results, lacking staff, dated facilities, not welcoming, overall poor example of hospitality. Needs updating, excellant car ark and location. Over priced hotel

We held our wedding in May 2022. I arrived the day before and my daughter and I visited the pool, amazing and quiet, only downside was having to walk through the gym to get the sauna. That evening we had dinner in the restaurant with parents and family staying at the hotel, amazing food and fantastic service. My daughter and I were told we could order breakfast to the bridal suite and could order what we liked and so the next morning we ordered two breakfasts and they were delivered and were gorgeous, the poached egg was spectacular. We had Prosecco delivered to our room around 10am by our wedding coordinator Georgina, who had been friendly and wonderful throughout the whole 18 month planning. We got married in the gazebo outside with the beautiful sunshine on our side, the photos were amazing. The only suggestion I have is possibly a microphone for readings as my family and guests said they could not hear some of our vows and my reading of a poem. The wedding breakfast was wonderful and the staff could not accommodate us more. The manager was superb and we cannot thank him enough. Georgina made our day and again we cannot thank her enough either. Moving into the evening we hired the function room and the buffet and bar were as expected if not more. The bridal suite is a superb room, again the only suggestion would be an additional mirror, had to fight my daughter for it on the day! The Webbington Hotel is a traditional, friendly, welcoming hotel and we are so happy we shared our special day there, thank you from Dawn and Chris.

Lovely room with a great outlook. Easy to check in, stay very helpfil and friendly. Told us all the local pubs and places of interest. Bar staff a litle on the slow side. Buffet breakfast not a great choice, but tasty all the same

Hotel is set in an idealist location surrounded by beautiful scenery, wildlife and views. Great for walks and exploring. Down side is you will need a vehicle to travel to any near by shops , pubs etc. Hotel is clean and tidy although a tad dated in areas. Staff are all welcoming and friendly

A good location for a very special day. The staff and service were excellent. The standard of the food was good both at breakfast and for the Wedding. Lower rooms do not benefit from the view over the valley, would recommend upgrading or asking for Second floor.

I organised a Harley Davidson group event originally for May 2020, having agreed a group rate in late 2019. For obvious reasons the event couldn't go ahead and had to be postponed twice, eventually actually happening in May 2022. The management of the hotel could not have been more helpful and understanding, and even though the event took place two years later, they honoured the agreed group rate from the original booking. The event went ahead and without any problems that I am aware of, with about 25 of us having a fantastic weekend. The food was excellent and the staff were extremely friendly and helpful, and couldn't be faulted in any way. My only criticisms would be that the drinks were rather expensive and my bed was very firm and not particularly comfortable. I know some people prefer that though. So overall I am happy to thoroughly recommend The Webbington, particularly if you are looking to organise a group event in the area.

My daughter and her fiance celebrated their marriage at The Webbington. The hotel staff, especially the wedding planner, were brilliant. Nothing was too much trouble, and the service was exceptional. The accommodation for the guests was good, and the food -breakfast, dinner on the evening before, the reception and evening buffet - was great. As for the setting for the ceremony itself in a dedicated outdoor space. Amazing! The whole event went without a hitch thanks to the staff's attention to detail.

Awful food, I am not fussy - but I am not sure how you can get even a burger wrong. The walls are paper thin so really hard to sleep. Management are so rude and unhelpful. I feel sorry for the people who are customer facing as they are working so hard. Poor facilities. So out dated Please don't have your wedding here! They will ruin your day!

Our stay at the Webbington was again a great experience, the staff were all welcoming friending and happy to help. The room was bright clean and well maintained. The food in the restaurant was of a high quality and the staff where welcoming and helpful throughout.

We stayed here in April for a friends wedding. The grounds were nice and the venue was fit for purpose. However the bride was left quite upset when the venue provided broken tables and were not very supportive as a whole. For the price I paid for this hotel which included discount as a wedding guest the rooms were tiny! Not enough space for two adults and the beds were not comfortable. We were greeted by a massive spider in our room, as well as mosquitos the following night, despite the windows not being open. Positives - the breakfast was nice, and staff were friendly. The gym facilities and pool were also nice. Overall the venue is in need of modernisation.

We went to a wedding at this hotel. Some of the staff were very friendly but the management reminded me of something out of faulty towers.. He was a miserable looking man who did not engage with his guests. The woman wearing a black suit, blond hair and glasses strutted around giving no one eye contact and you felt like she was the strict headmistress. We were a large wedding party giving this hotel a lot of money, . On the second day, none of our rooms were cleaned, no clean towels, no milk or tea, and no prior explanation! When I questioned it, I was told that they were short staffed. By that they meant no cleaning staff. If the managers treat their staff like they treat their guests, I'm not surprised they are short of staff because no one would want to work there. Don't bother doing anything that they class as a violation, because they strut out mob handed to give you a dressing down! They must have cameras strategically placed so they can keep a check on the poor paying customer. Drinks are overpriced, cooked breakfast is lukewarm, though there is lots of lukewarm food, you do not go hungry. Our room was adequate, though bland. This is not a hotel that I would recommend especially if it is the venue for one of the best days of your life.

Booked two night break and chose this hotel totally by chance. Can't fault our stay, staff were friendly and our room was spotless and so quiet. We had a massive bed which was so comfortable we both had a lovely restful sleep. Beautiful views from the window across the countryside. Lovely location for a hotel, away from noise and traffic. We didn't use the spa facilities nor did we have breakfast but we did have drinks in the bar area and food which was delicious. Hotel is in an ideal location to visit Weston Super Mare, Cheddar Gorge, Wookey Hole and surrounding areas. We would definitely recommend staying here and will be booking again at some point in the future. This is a hotel with character so it may look dated in some areas but if it's comfort you want, then you won't be disappointed. We certainly weren't. Thank you for a lovely two night stay !! See you again sometime :)

We booked 2 rooms as we are a family of 4)(2 adults and 2 children). The hotel is faded and majority of areas need attention. The Hotel Inspector would have a field day here, as all areas feel neglected. At no time did they tell us there would be a wedding party and the party hall is just below the bedrooms and it would be so loud you can't open the windows. The hotel made no allowance to stop guests coming outside from the party making noise. The pool was clean but it was a walk from the changing room to the pool and I certainly wouldn't describe any part of this hotel and its a facilities as a "spa"

Limited disabled access, followed the signs to disabled parking and eventually ended up in a tight space behind a courtyard. My daughter is currently using a wheelchair so we followed the disabled access signs to reception, however we were eventually met by a large staircase which meant we couldn't get anywhere near the desk so we were stuck in the bar area. No lift, no ramp and the signage stopped. We then tried to go onto the balcony for drinks, yet more stairs and no ramp. A wedding was taking place and guests offered to lift the wheelchair as there were no staff to be seen. When we eventually got drinks the glasses were mucky and the cola was flat. Wouldn't visit again, we were hoping to enjoy the view and nice weather but this place is an inaccessible nightmare.

Perfect location for an overnight stay as we took our daughters to see the Sooty show in Weston-super-Mare at the Playhouse. Excellent facilities, lovely staff, good food and very reasonably priced. Our family room was a perfect size even with an extra bed added and quiet when we were going to sleep, dinner and breakfast choices were really good for all ages, staff were all really friendly and helpful and the swimming pool was wonderful.

Lovely hotel in a gorgeous setting. Rooms are lovely and beds are very comfortable. Staff are extremely friendly and helpful. Food is fantastic for evening meal and the breakfast is lovely. Would definitely recommend and will certainly stay again.

The Cosy rooms are tiny. Mixer tap showers that flood the bathroom and no room to actually be able to sit at the dressing table. Don't bother with the 'Spa' - you have to get out of the pool, dry yourself thoroughly, walk through 2 x gym rooms to get to the Steam room that is off and cold and then find the sauna which you will have to listen to the grunting in the gym whilst in. Breakfast is mediocre.

Stopped at hotel to look at for potential venue for family function. Staff made coffees in dirty cups, failed to recognise Duty Manager more interested in arguing then fixing Very tired property, Poor sense of arrival

We were disappointed with our accomodation and the bar shut early so we were unable to socialise as long as we wanted. The food was ok but our orders were messed up but with 16 people in our group perhaps that was inevitable. The staff tried really hard.

Me and girlfriend spent a little trip there. They upgraded us to the bridal suite. If anyone get the chance go for room 4! The room was the biggest I have ever stayed in and had amazing views. We were so lucky and thankful as it was amazing. The staff throughout were happy and helpful and friendly and couldn't fault anyone. The food menu was a bit iffy for deserts however some helpful staff found us something more Chocolatey instead. The pool was amazing too it was quiet and warm and brilliant. Genuinely we had a brilliant time and was very happy. Quick hint and tip anyone booking through certain sites check out the cost to upgrade breakfast at time of booking else it's £12 each where as the difference at time of booking between breakfast and not breakfast was about £4 and the Buffett breakfast was certainly worth it. The views at the hotel were brilliant too with loads of parking. There's also a pub down the road called the New Inn and their food was exceptional so would recommend there too.

The room and facilities we're good. We had a bad experience with a couple in the room next to us having a party until 5:30 am and the night porter didn't answer any of our calls to complain. We were very dissatisfied and it ruined our stay.