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Best Western The Webbington Hotel and Spa, Axbridge

Loxton, BS26 2HU, Axbridge, Great Britain - See on a map
Best Western The Webbington Hotel and Spa - Hotel Exterior The Best Western The Webbington Hotel and Spa is ideally located in the center of Axbridge. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Calling all staycationers! Enjoy a weekend of relaxation and exploration in Somerset, at The Best Western The Webbington Hotel and Spa. You’ll be living in the lap of luxury at this Best Western hotel in Somerset, as you spend your stay in an elegant and memorable country manor. The hotel boasts plenty of rural charm thanks to its Edwardian features and picture-perfect scenery. The beautiful views across the Mendips, blooming flowers and landscaped grounds truly make this hotel an attraction in its own right. You’ll be invited to enjoy the exquisite spa and leisure facilities during your stay, which include two lit tennis courts, indoor swimming pool, a sauna and steam room, fitness classes and oh so much more – so put your feet up and relax or enjoy an invigorating work-out. The hotels Tiark restaurant and Webbington bar should not be missed during your stay, with delectable gastro-pub cuisine, Oak paneled walls and open fires, you’re sure to adore this traditional country pub experience. At this Best Western you’ll feel worlds away from the stresses of everyday life, but still just 19 miles from Bristol! Why not rent a bicycle in Bristol - the UK's first cycling city - and try the Bristol to Bath Railway Path following the serene route of an old train line for a manageable 13 miles? More of Somerset’s famous attractions include Cheddar Gorge and its dramatic cliffs, only 17 minutes away by car, the well-known Roman Baths, an hour away and Wookey Hole caves a half an hour away. So, if you’re looking for the most welcoming and scenic place to stay in Somerset check in to the Best Western The Webbington Hotel and Spa.

Best Western

The Webbington Hotel and Spa

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Steam bath
    Steam bath
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Guest reviews

In partnership with tripadvisor fr
based on 1454 guest reviews
NOTE ISSUED
Excellent
448
Very Good
401
Average
333
Poor
177
Terrible
95
REFER TO NOTICE
Business Business
172
Couples Couples
652
Family Family
242
Friends getaway Friends getaway
144
Solo travel Solo travel
28
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Worst Hotel Ever"

1
User 19/05/2022

Awful food, I am not fussy - but I am not sure how you can get even a burger wrong. The walls are paper thin so really hard to sleep. Management are so rude and unhelpful. I feel sorry for the people who are customer facing as they are working so hard. Poor facilities. So out dated Please don't have your wedding here! They will ruin your day!

"Good value good service and pleasant staff"

5
nickyc0nn0lly, Bristol, United Kingdom 18/05/2022

Our stay at the Webbington was again a great experience, the staff were all welcoming friending and happy to help. The room was bright clean and well maintained. The food in the restaurant was of a high quality and the staff where welcoming and helpful throughout.

"Adequate but not worth the money"

3
User 05/05/2022

We stayed here in April for a friends wedding. The grounds were nice and the venue was fit for purpose. However the bride was left quite upset when the venue provided broken tables and were not very supportive as a whole. For the price I paid for this hotel which included discount as a wedding guest the rooms were tiny! Not enough space for two adults and the beds were not comfortable. We were greeted by a massive spider in our room, as well as mosquitos the following night, despite the windows not being open. Positives - the breakfast was nice, and staff were friendly. The gym facilities and pool were also nice. Overall the venue is in need of modernisation.

"Lovely venue shame about the management"

1
GillA305, London, United Kingdom 30/04/2022

We went to a wedding at this hotel. Some of the staff were very friendly but the management reminded me of something out of faulty towers.. He was a miserable looking man who did not engage with his guests. The woman wearing a black suit, blond hair and glasses strutted around giving no one eye contact and you felt like she was the strict headmistress. We were a large wedding party giving this hotel a lot of money, . On the second day, none of our rooms were cleaned, no clean towels, no milk or tea, and no prior explanation! When I questioned it, I was told that they were short staffed. By that they meant no cleaning staff. If the managers treat their staff like they treat their guests, I'm not surprised they are short of staff because no one would want to work there. Don't bother doing anything that they class as a violation, because they strut out mob handed to give you a dressing down! They must have cameras strategically placed so they can keep a check on the poor paying customer. Drinks are overpriced, cooked breakfast is lukewarm, though there is lots of lukewarm food, you do not go hungry. Our room was adequate, though bland. This is not a hotel that I would recommend especially if it is the venue for one of the best days of your life.

"Two night break"

5
Julia P, Margate, United Kingdom 21/04/2022

Booked two night break and chose this hotel totally by chance. Can't fault our stay, staff were friendly and our room was spotless and so quiet. We had a massive bed which was so comfortable we both had a lovely restful sleep. Beautiful views from the window across the countryside. Lovely location for a hotel, away from noise and traffic. We didn't use the spa facilities nor did we have breakfast but we did have drinks in the bar area and food which was delicious. Hotel is in an ideal location to visit Weston Super Mare, Cheddar Gorge, Wookey Hole and surrounding areas. We would definitely recommend staying here and will be booking again at some point in the future. This is a hotel with character so it may look dated in some areas but if it's comfort you want, then you won't be disappointed. We certainly weren't. Thank you for a lovely two night stay !! See you again sometime :)

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Dear Julia, Please accept our thanks for providing such a rewarding review. Our staff work hard to provide a relaxing atmosphere, and it's great to see you enjoyed the chard of the venue. Thankyou again, we hope to welcome you again. With best regards,

"Better elsewhere. Not worth the money"

2
User 16/04/2022

We booked 2 rooms as we are a family of 4)(2 adults and 2 children). The hotel is faded and majority of areas need attention. The Hotel Inspector would have a field day here, as all areas feel neglected. At no time did they tell us there would be a wedding party and the party hall is just below the bedrooms and it would be so loud you can't open the windows. The hotel made no allowance to stop guests coming outside from the party making noise. The pool was clean but it was a walk from the changing room to the pool and I certainly wouldn't describe any part of this hotel and its a facilities as a "spa"

"Completely inaccessible"

1
User 15/04/2022

Limited disabled access, followed the signs to disabled parking and eventually ended up in a tight space behind a courtyard. My daughter is currently using a wheelchair so we followed the disabled access signs to reception, however we were eventually met by a large staircase which meant we couldn't get anywhere near the desk so we were stuck in the bar area. No lift, no ramp and the signage stopped. We then tried to go onto the balcony for drinks, yet more stairs and no ramp. A wedding was taking place and guests offered to lift the wheelchair as there were no staff to be seen. When we eventually got drinks the glasses were mucky and the cola was flat. Wouldn't visit again, we were hoping to enjoy the view and nice weather but this place is an inaccessible nightmare.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Good afternoon, We do apologise that you have found some issues with the access at the Webbington. Our offering is not specifically advertised as very access friendly, although as you will now be aware we do have two rooms on the flat and made specifically for guests with mobility issues. All of the hotels in our group are country based period buildings, and the access is limited. If you do have any wish to try any of our hotels again, please do email and we will try very hard to find the best solution for you. guestrelations@latonaleisuregroup.com. With best regards,

"Family night away"

5
rachel j, Cwmbran, United Kingdom 15/04/2022

Perfect location for an overnight stay as we took our daughters to see the Sooty show in Weston-super-Mare at the Playhouse. Excellent facilities, lovely staff, good food and very reasonably priced. Our family room was a perfect size even with an extra bed added and quiet when we were going to sleep, dinner and breakfast choices were really good for all ages, staff were all really friendly and helpful and the swimming pool was wonderful.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Thankyou very much for the fabulous review Rachael, we always try to please our guests with the facilities, service and staff hospitality. It is very much appreciated when we receive great feedback. With best regards,

"Fantastic stay"

5
declark2022, Somerset, United Kingdom 05/04/2022

Lovely hotel in a gorgeous setting. Rooms are lovely and beds are very comfortable. Staff are extremely friendly and helpful. Food is fantastic for evening meal and the breakfast is lovely. Would definitely recommend and will certainly stay again.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Good afternoon, Your comments are very much appreciated and we take great pleasure in helping our guests to have a relaxing stay. We do hope you will return again in the future. With best regards,

"Just OK"

2
kirstybirduk, Oxford, United Kingdom 01/04/2022

The Cosy rooms are tiny. Mixer tap showers that flood the bathroom and no room to actually be able to sit at the dressing table. Don't bother with the 'Spa' - you have to get out of the pool, dry yourself thoroughly, walk through 2 x gym rooms to get to the Steam room that is off and cold and then find the sauna which you will have to listen to the grunting in the gym whilst in. Breakfast is mediocre.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Good afternoon, We are genuinely sorry to hear that you had a poor experience at the Webbington. It is quite unusual to hear some of this feedback. In general, the feedback given whilst guests are present at the hotel is positive, though do respect any fair opinions of course. It's not certain if you had any conversations with the duty manager at the time. We will be pleased to have an email from you if that is suitable. The email address is guestrelations@latonaleisuregroup.com. With best regards,

"AVOID - Tired, dirty and poor standard of customer service - AVOID"

1
User 30/03/2022

Stopped at hotel to look at for potential venue for family function. Staff made coffees in dirty cups, failed to recognise Duty Manager more interested in arguing then fixing Very tired property, Poor sense of arrival

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Dear Neil, Thank you for your review, we do apologise for the incident whereby you were served a coffee in a dirty glass. I am however surprised to see your comment detailing the apparent 'poor standard of customer service,' as staff at the Webbington are consistently praised for providing excellent customer service. Despite the appalling way you spoke to our staff, we immediately sought to rectify the situation by quickly making you another coffee in a different glass.

"Family get together"

3
User 18/03/2022

We were disappointed with our accomodation and the bar shut early so we were unable to socialise as long as we wanted. The food was ok but our orders were messed up but with 16 people in our group perhaps that was inevitable. The staff tried really hard.

"Brilliant hotel with fantastic staff. Amazing pool and very happy indeed"

5
315mrhh, Plymouth, United Kingdom 07/03/2022

Me and girlfriend spent a little trip there. They upgraded us to the bridal suite. If anyone get the chance go for room 4! The room was the biggest I have ever stayed in and had amazing views. We were so lucky and thankful as it was amazing. The staff throughout were happy and helpful and friendly and couldn't fault anyone. The food menu was a bit iffy for deserts however some helpful staff found us something more Chocolatey instead. The pool was amazing too it was quiet and warm and brilliant. Genuinely we had a brilliant time and was very happy. Quick hint and tip anyone booking through certain sites check out the cost to upgrade breakfast at time of booking else it's £12 each where as the difference at time of booking between breakfast and not breakfast was about £4 and the Buffett breakfast was certainly worth it. The views at the hotel were brilliant too with loads of parking. There's also a pub down the road called the New Inn and their food was exceptional so would recommend there too.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Thankyou for providing a fabulous review, we are always keen to see what our guests think of the hotel & the hospitality. We are proud of our staff and we thankyou for mentioning them specifically, this will be shared with them of course.

"Noisy"

3
Rennieshouse6, Salisbury, United Kingdom 07/03/2022

The room and facilities we're good. We had a bad experience with a couple in the room next to us having a party until 5:30 am and the night porter didn't answer any of our calls to complain. We were very dissatisfied and it ruined our stay.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Good morning, We appreciate the situation you had endured and as mentioned in our partial refund and revisit offer letter to you, we sincerely apologise for the issue that happened. We have offered a complimentary stay in one of our 4 hotels, please see your email. We look forward to welcoming you in the future.

"Yet again a delightful visit!"

5
User 01/03/2022

A big thank you to all whom work at the hotel! Our stay - as always - excelled our expectations in making a half-term break such a wonderful experience. Whether it be the kitchen staff, the housekeeping staff, the reception staff, the food and beverage staff, the leisure staff, you all did an outstanding job. We have been regular guests for many years now and each time you all have never failed to bring smiles and joy to our stay. The only complaint I have is that we had to go home at some point, I suppose that is beyond your means of control. The tenacity and endeavour from your staff does not go unnoticed, I salute you all for your efforts. Will we be coming back again? Certainly, we have already booked ourselves in. Well done GM for well keeping such a lovely hotel and assembling such an admirable personnel team. We look forward to seeing you all again soon!

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Always a pleasure to provide the service & genuinely thankyou for mentioning our team. We look forward to seeing you soon.

"Wedding reception"

5
User 01/03/2022

Great wedding reception venue. So we came and stayed at the hotel so we could attend a wedding reception. The hotel catered for the reception and is was a really good night. All staff extremely helpful. Some lovely countryside for bracing walks.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Thankyou so much for taking the time and trouble to review our hotel & we are pleased that you have had a great time. Thankyou again :)

"Just wow!"

5
BritishRose22, North Petherton, United Kingdom 26/02/2022

We have just had our wedding at the webbington, set in a beautiful location with country views, the interior full of character it was the perfect setting. Full of excitement I decided to read the reviews in the lead up to our big day ..but the more I read the dreaded panic started to set in! So much negatively surrounding the staff or cleanliness..well here is our review and the feedback from our guests...the staff, each and everyone of them were polite, patient and went above and beyond not just for us but our guests, nothing was too much trouble, the hotel was spotless, everywhere. But the main person who truly stood out was our wedding coordinator Georgina! Wow! With out her I wouldn't have made it down the isle, truly an angel with the patience's of a saint, came to my aid when my dress broke minutes after putting it on, Georgina actually got me in the dress and did my corset when we struggled to figure it out! With out her I hate to think what would have happened! I have not one complaint.. everything was perfect, highly recommend the webbington in every aspect, and wouldn't think twice about returning. They are now a massive part of our memories we will not be forgetting in a hurry!

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Good morning Clair, Congratulations of course and thankyou for the fabulous review! All of our staff take great pride in their work and it is a great pleasure to see the comments. We will ensure that all the staff (including Georgie) get to see your review. Thankyou again and please come and see us in the future. With our best wishes,

"Two night stay with friends"

2
User 25/02/2022

Hotel nice but tierd room was nice and big we stayed in excective room. We arrived abit earlier we let them know that we're here they said they will let us no when it's ready as they had a wedding the day before so they had to clean the room, but our room had a few big spider webs and spider in batheroom and tables was dirty didn't look like it had been stayed in for a while or cleaned. Breakfast was ok and dinner but we went out for dinner the second night.

"Two night stay"

3
User 25/02/2022

I just want to give this hotel a big warm hug and a one million pound cash injection. Value for money wise it's worth it. Our room was tired but clean. The wi-fi didn't work in our room and you can't get a signal which was disappointing. Staff were super lovely. We ate in one night and the food was excellent value for our inclusive room deal. You can tell that in its hey day it would have been really lovely. No disabled access to speak of which in this day and age is disappointing. I would however stay again as there's lots of places to visit nearby. Cheddar is quaint and I recommend visiting Wells as there's lots of shops and a market. Overall was an enjoyable stay :)

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Please accept our thanks for this objective review, we always take on board balanced comments as it helps us to understand the view from great customers. Our staff are extremely valued and we appreciate your positivity about them. With regards to the hotel, all of our hotels are period properties and we attempt to keep them with some originality, your comments about cleanliness are also appreciated. We do hope to see you again in the future. With best regards,

"Very nice"

5
esterastar27, Hornchurch, United Kingdom 21/02/2022

Was a very lovely stay. The staff were so friendly, made us feel very welcoming. Enjoyed the stay a lot. Wifi was good. Food was veeeerryy delicious. I brought my own pillow as I usually don't sleep well, but the sleep was good as well. Just that the room had a very funny smell when we had to enter it.

"Very disappointed"

1
JohnandSueA, Portadown, United Kingdom 16/02/2022

There is a picture of the Worzells or side the hotel, think it is living in the past , the hotel is tired. The room had hair on the sink, there no non slip mats in the bath for a shower and I slipped causing injury, when went for walk the outside steps lights where not working so had to use phone light. On arrival it made it worse that the room is along way from reception then up and down only to find key did not operate, so had to go back for key re programming! Time for a full refurbishment and safety care for residents

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
We are very sorry to see your comments in this review, our team do take care to try and help with any issues during a stay where they are aware of any practical problems. Please do write into us specifically so that we can try to ensure that we can offer you a better stay in due course.

"Would stay again but have all meals and drinks away from the venue!!"

3
User 03/02/2022

Room was reasonable, location was beautiful, hotel itself was cold, restaurant was very disappointing, food was good but not fantastic, menu was rather dull, dessert choice in particular was atrocious, staff were friendly, but overall the stay the food, drink choice (no cocktails) was disappointing. And the cost of drinks and food was very expensive for what they were offering.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Thankyou for taking the time to respond. We are always looking to improve the experience of our guests. We are sorry that you did not enjoy the food offering and a little surprised as this is not usual feedback which we experience, indeed many guests do thoroughly enjoy the food at the Webbington. We fully respect your opinion of course and would welcome you back in the future. With best regards,

"Fabulous customer service"

5
JojoSoloTravel, Bath, United Kingdom 20/01/2022

Arrived slightly early than the check in time however reception allowed me to go into my room . The views from my room was outstanding even in the winter January months . The health center was an added positive to my stay . I enjoyed a little swim in the pool before the school kids came in and dive bombed my relatively dry hair ! I was extremely comfortable in my Superior room. ( pillows wasn't to my ‘pillow taste ‘ The WiFi was quick and did its job . Gotta love Sky Plus and Netflix on your screens! The breakfast was amazingly delicious with a choice of eggs ( just ask ) The waiter at breakfast did a fabulous job on his own and was very friendly. I noticed the hotel had 3 stars ⭐️ I personally think it should be Nominated 5 stars ⭐️ purely from a Customer Service' point of view Loved every minute of my solo stay

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Genuinely, thank you for the positive review here, our staff try hard to ensure guests enjoy their time. It's great to see their efforts are appreciated. With best regards,

"Support at a difficult time"

4
Maz2022, Chippenham, United Kingdom 11/01/2022

We chose this hotel for the Wake for my mother who passed away, and a post-wake family get-together. Staff were friendly and very helpful, rooms were very satisfactory and the food was good. The restaurant staff went above and beyond to look after as at both dinner and breakfast.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Thankyou so much for taking the time to review. We appreciate the feedback. Please accept our best wishes for the future.

"New Year's Eve Spectacular"

5
User 02/01/2022

We always go to the Webbington for New Year's Eve, the team work very hard to ensure all guests have a fabulous time . All members of the team are friendly and professional- It was another successful event - Well done to all.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Thank you so much for the review. Our staff work hard to ensure these events are successful and enjoyable for all concerned. We do hope you will consider returning to us next year. With best regards,

"Great New Years Party"

4
morrim426, Weston super Mare, United Kingdom 02/01/2022

Arriving at the hotel check in was easy but due to the layout of the hotel we had difficulty locating our room (Room 21). We were booked in for New Years party and from start to finish the experience was superb, the meal was served well and where required hot. The entertainment was great with the Jersey Boys performing with their normal enthusiasm. All in all a good way to see in the New Year.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Thank you for taking the time and trouble to provide a review regarding New Year's eve. We take great pleasure in seeing our guests enjoy the event. Thankyou again.

"Annual Christmas Visit"

5
User 30/12/2021

We always have a lovely stay at The Webbington Hotel and Spa. We are travelling from Cumbria to Cornwall and found this lovely hotel several years ago. We tried it once and now we stay there three or four times a year, to break our journey. Lovely hotel, lovely food and wonderful staff..

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Thankyou very much for your review, always a pleasure to welcome you. With warmest regards,

"Great facilities and helpful staff"

5
User 08/12/2021

I only stayed one night to attend the Spa and climb the hill behind the hotel, though wish I could have stayed longer. My room was spacious, pretty and smelt lovely. I had the fried breakfast which was very tasty and I enjoyed the pool and steam room. Great sized gym but due to delays on the motorways I didn't get to use it. My massage and facial in the Spa were top notch. I have already recommended the hotel to friends and aim to return with my fella 'directly'.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Thankyou very much for the comments, we are always very pleased to welcome & serve guests at the Webbington. We hope to see you again in the future. Best Regards,

"Webbington"

4
User 26/11/2021

Customer service was excellent. Executive room was very spacious, clean and comfortable. Spa & gym area were good although would be better if you didn't have to walk through the gym to access steam room and sauna from the pool area. Dinner and breakfast in the main restaurant were excellent. Overall a very relaxing stay.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Thankyou indeed for your review, It's good to see guests enjoying their time. Very much appreciated, Thankyou.

"Unexpected stay here but good value and helpful"

5
User 11/11/2021

Beautiful views, fitter me in for massage . I had to stay over due to family death I was a bit emotional so when booking I got dates wrong and the lady on reception sorted and made no fuss at all - I would stay again good value and great views

"Beautiful and relaxing weekend away "

5
User 02/11/2021

Beautiful hotel and excellent value for money, staff couldn't be more helpful to make our stay enjoyable and went above and beyond, food was lovely, pool area relaxing and friendly atmosphere the entire time. Would definitely visit again

"Weekend Break with Friends"

5
User 28/10/2021

Pleasant hotel with very friendly welcoming staff. Breakfast very good - plentiful and staff only too pleased to top up tea/coffee and pastries!! Good location to visit Weston-Super-Mere and Cheddar. Pool facilities good. Timed slots gave peace of mind - not crowded.

"Pleasant stay"

4
Brian C, Bristol, United Kingdom 16/10/2021

Pleasant Hotel with good staff. Breakfast very good (buffet). Knocked off excellent by serving Suffolk cider on draught instead of Somerset cider. Difficult location to get to, but otherwise I would visit again. Good value

"Business trip to Weston Super Mare"

4
User 11/10/2021

Nice hotel. Could do with a little updating. Staff are great. Breakfast was good. I used the leisure centre and i found walking from the changing room through reception of the leisure to get to the pool a bit awkward. changing rooms should lead on to the pool. Where 2 single mattresses are used to make a super king size bed a mattress topper should be used so you don't feel the seem of where the two mattresses meet down the middle of the bed

"Awful"

1
lesleys149, Witney, United Kingdom 10/10/2021

We came for two nights to celebrate our wonderful friends birthday. Upon arriving all looked great as we walked into the entrance. Greet by a very friendly receptionist. When we walked the hike to our room, our stomachs started to sink. The smell in the corridors smelt of stale cigarette smoke. Paint work chipped, windows in corridor full of dirt. We then approached our room. Taking a deep breathe we opened the door. Well, it certainly didn't look like it is advertised on their website. Wall paper covered in black marks, carpet by the bed damp and smelt, curtains not fixed to pole. Bed, two singles pushed together, uncomfortable mattresses. Bathroom looked update and was ok. Kettle in room looked like it was from the 70's and the plug sockets and extension cable! Towels are provide and nice size but they are starchy and didn't smell clean (but they were). Food WOW awful absolutely awful dry, swimming in sauce dessert just as bad not the al la carte expected. Would total not recommend.

"Good experience"

5
User 08/10/2021

Took a group of 38 walkers to the Webbington Spa in October 2021. The hotel was well staffed and we were delighted with the attention that all staff paid their guests. In addition, the staff were very accommodating, helping with individual requirements etc. The hotel was clean and food was good. We will return, if ever in the area again.

"Birthday weekend trip"

4
User 06/10/2021

What a lovely place. This is our second visit and hopefully many more to follow. Great location, lovely buildings and grounds. Fantastic staff. Great value. Pool, restaurant and bar are well run and the whole place is beautifully clean. Looking forward to seeing you all again and thanks to Bruno and Dominica with all of their colleagues.

"We will definitely be back"

4
User 30/09/2021

As the reviews were somewhat mixed we weren't sure what to expect. But we were very happy with our 3 night stay and will definitely return. The staff are all excellent, friendly, smart and courteous. We had a lovely room (no. 1) with lots of space and a really nice bathroom. Our only small criticism is that we would have liked a small coffee table by the chaise longue so we had somewhere to put our cups down and we couldn't see the TV from that position, (which we would find more comfortable than watching from the bed). Double glazing kept out the noise from the M5. Lovely far reaching views of countryside. Breakfast was very good but otherwise we can't comment on the food as we didn't eat in the restaurant.

"Country Music Break at Webbington"

5
User 28/09/2021

Another wonderful break, made special by all the team at the Webbington. Everyone is friendly, professional and keen to ensure all guests have a wonderful stay. We are also looking forward to celebrating New Year's Eve. We have attended for many years and only missed last year due to the pandemic, Going on passed form, this is going to be another fabulous celebration to welcome in 2022, we can't wait. With our thanks to all the team, Cheryl and David

"Well presented with excellent service"

5
User 24/09/2021

Staff were excellent, well presented, very helpful and friendly. Pool, sauna and steam rooms were also well presented, clean and availabily was excellent with family swimming between 4pm and 7pm and other slots available for booking. It worked really well for us and a far better system than a lot of hotels currently have in place at this time. The room was clean and nicely presented as well as having a nice sized bathroom. Room wasn't huge but the standard double has enough room for the two of us and had a nice view over the surrounding area. The building was lovely and bar and dinning services easy to book with a nice selection of meals and drinks available. Breakfast was good although quite busy so would advise booking a earlyer t rather than later spot so as not to be disappointed. Would recomend and would definatly use again.

"3 night stay"

3
User 14/09/2021

The hotel looks very grand, both on their website and from the outside. The staff were very good and attentive, and the food in the restaurant was excellent. However, the room was at the top of an annex block. The stairwell did not look as though it had been vacuumed for ages, and the inside of the stairwell windows had not been cleaned for ages. There were many interesting spider webs all over them ! The room itself was small, and very tired. Some housekeeping items were absent, and a bedside lightshade was missing. The toilet flush button was broken, although the flush still just about worked. It was also very warm, even without the heating on, so had to keep the window open. This meant that the constant noise from the motorway was uncomfortable, and for the first two nights, it also meant that sleep was impossible until after 12 a.m., due to the noise of very loud music. So loud that the base notes made items rattle in the room ! On complaining, we were told that the hotel was full, and that a move of rooms was not possible. However, the missing housekeeping items were replaced. As it was a weekend, maintenance could not repair the damaged items. We have received an email from the hotel since returning home, and are satisfied with their response. However, a room in this state should never had been let to customers in the first place.

"60th Wedding Anniversary Meal"

5
337stevef, Bristol, United Kingdom 12/09/2021

We just wanted to say "thank you" for a lovely 60th anniversary meal for my parents and 7 of us on Sat 4 Sept. The staff were really lovely, the food excellent and the team decorated the table for us exactly as promised. It is to our great shame that we have lived in this area for 15 years and never thought to go for a meal, but we will be more regular guests now (especially for special occasions).

"Superb venue and staff"

5
User 11/09/2021

We have just spent 5 nights at Webbington Hotel and cannot fault it in any way. The staff without exception were amazing! Always friendly, a smile on their face even when really busy, always went out of their way to help. Absolutely lovely food, one meal in the restaurant with the A la carte menu and several bar meals.

"Really bad"

1
Traveler10102521547, Weston super Mare, United Kingdom 11/09/2021

Awful. Really awful. Hotel in major need of updating Our room was dirty: unhoovered floor with crumbs, windows black with grime, dusty, smells of smoke, beds really uncomfortable with only the thinnest pillow provided (you can feel the bed base through the mattress!) But Bathroom was spotless - would have slept in the shower if I could have! Room was so bad we did not stay Staff are friendly and accommodating and did refund us for the room which we really appreciated, but a real shame that the cleanliness and hotel environment lets them down.

"Let down by poor quality of rooms."

3
Spannerjuggler, West Midlands, United Kingdom 10/09/2021

Appreciate we are coming out of a pandemic and finances will be tight but hotel is rather tired and almost ‘shabby' the bed (room 20) was appalling. You can feel every spring in the mattress and the first night I couldn't sleep at all. For night 2 I bought in a car blanket and used the duvet as a form of mattress protector to cover the springs which were digging into me. The room is disabled access???? However no red safety cord in bathroom, no extraction, no rubber anti slip bath mat, bath is standard high sided and no grab rail to assist getting in or out (it's hidden behind shower screen which can't be moved because of basin rail and even that is flaking paint everywhere. TV remote didn't work, battery cover missing and batteries held in with tape! As I say very very shabby, possibly fails to meet legal requirements for disabled access, very poor and no one on reception (I spoke with 2 people) could do anything about it other than say they will refer it back. The staff in general were very good, the food excellent but the room totally let down and almost spoilt the visit to be honest.

"Very enjoyable stay"

4
User 28/08/2021

As the title suggests we had a very enjoyable stay at hotel. The health club is fantastic and very clean. We found all the staff in the hotel extremely professional and polite. Plenty to see and do in the local area.

"Brilliant vintage feel rooms"

5
Natalee84, Wolverhampton, United Kingdom 26/08/2021

We had an exec room over looking the outdoor bar and views of the hills. Watched the sunset from the courtyard and the bar staff are so lovely. Went for an early evening swim and it was great, sauna and steam was lovely too,but you have to walk through the gym to get there, I think the gym used to be the pool area at one point and it's been changed. Room was so comfy and quiet. Wish there was a bath in the room but there was a nice shower. I would come back here again.

"One Night Getaway For Two"

5
User 24/08/2021

I would highly recommend this hotel. I stayed here last (20th Aug) for a one night getaway. Pros: Staff are always happy and work very hard. Manager is always about and never far away Processes seem to be well defined – everyone knows what they need to do. Obviously they have a thorough training program that works. Cons: Not really anything We booked the restaurant for dinner, 7pm. Nice atmosphere (great music). Good service, Quality food (had the Steak), hot plates. Breakfast was also very good. Croissants were the best !

"Excellent stay"

5
User 23/08/2021

Lovely hotel, really helpful and polite staff, very thorough cleanliness in the room and at the breakfast buffet. Best night's sleep I've had in a hotel in years. Can't fault it for the price and look forward to returning for our honeymoon.

"Visage fasad."

2
User 22/08/2021

My family stayed for 2 days for my aunts wedding Upon checking in I was charges double the price of what was agreed on my confirmation. £99 a room per night, at wedding party discount price-. We checked and we could have booked on the day for £89 without the discount. The food was poor. We ate in the restaurant on our first night and the Al Carte menu expensive for pre- made slightly heated food, choice was limited and food was very bland. There was no children menu but you could order children portion from some of the mains. Breakfast was shockingly disgusting, sausages were dry and like cardboard. The room was small, very out dated with general maintenance neglected and the mattress dirty and uncomfortable. The walls are very thin and you can hear the neighbour 4 doors down fart as well as the room above us toilet water coming down back of our walls every time they flushed. There was no consideration to the needs of our stay, knowing we had a small child, we were put in a room with glass plaques on the bedside tables and desk which obviously was the first thing our child went for. We had to take them off and hide them. There was no safety catch for the window this could be opened fully. During our stay I had a beauty treatment for which I was required to use the shower, the shower head was mouldy, I was able to wipe black mould off with tissue. Some of the swimming pool tiles were broken and my partner cut his finger quite badly. There is a serious wasp problem and the staff seem obliviously to the nest that is situated in one of the chimneys. The only good thing about our stay was the friendly staff. A shame really as such a beautiful building in a beautiful location could have so much more potential. I would honestly rate a Premier Inn or travel lodge higher than the Webbington Hotel and Spa. Disgusting, disappointing and dissatisfied. Do not be fooled.

"Staycation"

4
Gary L, Worcester, United Kingdom 22/08/2021

My wife and myself spent 3 days at the Webbington hotel. Rooms were very clean and had everything you required. The restaurant and bar staff were superb and delivered great service. Breakfast was of a good quality.

"So good to be back"

5
philJ992, Liverpool, United Kingdom 20/08/2021

After all the disruptions and interruptions of covid, it was so nice to come back to the familiar warm welcome and great atmosphere of the Webbington. As ever, they hold that perfect balance of informality and quality guest experience - working really hard to cater for everyone, keep us covid safe and relaxed - plentiful, well-prepared and reasonably priced food - clean and spacious room - so grateful that after 18 months of pandemic, this place has lost none of its charm. Thanks to all the staff for looking after us so well.

"Just not good"

1
User 20/08/2021

When I booked this hotel it is advertised on their website that you can still use the loungers by the pool in line with covid guidelines. Discovered that was not the case. I asked where the loungers were at the leusuire reception and I was told they are away and the exact words were because they were dirty and minging. Nothing to do with covid. Raised it with the manager at the hotel who said he didn't know if they could be put out and needed to check with head office. I complained to head office. Offered a nights refund as I paid for something that was advertised and did not get this. Manager very unhelpful. I will be proceeding with a charge back from my bank for this partial refund. Other issues with the hotel : Was not told you had to book the pool on half hour slots before booking. Was not told you had to specifically opt in for your room to be seen too each day, until I asked for some clean towels and my bin to be emptied. When I asked for this I was told I should have opted in for this service and I said I'm staying for 5 days of course I need coffee cups cleaning etc. The spa I had booked a couples massage at cancelled on me and rearranged. And then on the morning of the new appointment I was told it may need to be rearranged again. The food in the restraunt was just not good in the nights, and their were multiple people complaining. The music in the bar is one song constantly on a loop and there is no atmosphere or reason to drink there in the evening. I booked this to relax and lounge by the pool which I obviously couldn't do. As there's nothing around the hotel to do other than this reason I booked taxis etc to go to places. Was not the relaxing break away i hoped for. I would not stay here again. Cleanliness was poor in the room on arrival. See photos. Dead fly stuck on wall. Soap splashed on door, dusy lamp and dirty lamp shades Was offered a free bar meal for compensation. Drinks not included. Wish I stayed somewhere that was not advertised with a pool and spa. I would have paid a lot less.

"Amazing!!"

5
User 13/08/2021

Me and my partner spent two nights at the hotel which were amazing, the food in both the bar and restaurant were delicious. The gym and spa facilities were great. I also had a full body massage which was absolutely amazing and for an unbelievable price! I would highly recommend!

"Dreadful ......"

1
User 08/08/2021

My wife and I stopped here a couple of weeks ago on a long break ..I know we were still in a mask wearing situation, but the hotel was full and the room we were put in was ...awful it was a standard room of which the picture on the Web site must have been their best room as it was nothing like what were given ,I asked for an upgrade and was told the hotel was full ...we had to put the light on In the day!!!! Our cat has a better room at home and it's cleaner .... We asked for numerous items at the restaurant and was told sorry we have ran out ...wine ,cider ,and even apple crumble on the menu after the so called Al a cart dinner ( steak and chips) ...I will never stop at a best Western again and it should be called worst western...if I had booked for a week we would have left after 2nd nite ....oh we did .

"Great stay"

5
John B, Lichfield, United Kingdom 08/08/2021

Very friendly and helpful staff and great place for a quick stop for us. Will look to stop again when travelling down south or needing a local base for that area. Very impressed and made to feel very welcome.

"Little break "

5
User 08/08/2021

What a fantastic location, very clean, friendly staff and nice food, ideal for a short break. I took my partner here for a one night stay with the purpose of visiting the surrounding area, Cheddar and to walk crooks peak. Recommend.

"Extremely disappointed"

1
User 06/08/2021

This has to be one of our worst experiences ever, to many problems to mention but one of the worst was the restaurant the constant communication problems we had and utter incompetence of the staff, we shall not be visiting again.

"Give this one a miss"

1
PandaWard, Newark-on-Trent, United Kingdom 06/08/2021

Room 3 Great views of other rooftops Small creaky bed Flat uncomfortable pillows Missing drawer handle No remote back Very close to the wedding reception room (we were not guests) Sleep disturbed until approx 3am with banging music until midnight and then giggling / crying drunk wedding guests for the rest of the time Very busy communal area when we checked in which didn't feel COVID secure Food was nice but tainted by them trying to charge us twice for drinks No one available for discussion upon checkout No one contacted me that day as promised Still no telephone contact despite being emailed by Jamie Munn telling me he'd call on Friday afternoon. Our stay was Last Friday…. A whole week ago. Clearly not bothered and a complete let down to the Best Western brand.

"Enjoyable break"

4
W1878RTkevinr, Bracknell, United Kingdom 05/08/2021

Very friendly staff, hotel amenities very good although Hotel itself could do with a bit of updating. Restaurant is ok if you don't want to go out. Breakfast has a range of continental & full English items. Rooms are basic but more than adequate. Pool, gym & spa are all ok too. Would recommend to stay here unless you have mobility issues as there are lots of steps throughout.

"Exceptional Venue"

4
Judge J, Bridgwater, United Kingdom 02/08/2021

Fabulous Views from executive suite across country side. Although some parts of the rooms need a little updating the stay was extremely comfortable and the staff were very hard working. Nothing was too much trouble, if there was a question or issue. Restaurant had amazing food , fish and chips was exceptional and nice surrounding areas to sit and relax. We were there for a wedding and the staff worked tirelessly making sure everything was perfect.

"Room was very tiny"

1
322frankie, Bristol, United Kingdom 02/08/2021

We were given, which felt like a box room which had a small double instead of a double bed (which we requested). Also mattress kept slipping so pillow would fall between the gap of the mattress and wall.

"Excellent as Always"

5
Neil-KAAG, Ellenton, Florida 31/07/2021

Was first time back for a while due to current world Covid situation but as on previous stays the staff and made us very welcome. The house keeping team had done an excellent job on the presentation of all areas. Room, including bathroom, was just spotless and the leisure center the same. The pool booking system was a great idea and again the cleanliness was outstanding. First class breakfast with good quality items and some great little extras too.

"A nice family break"

4
chazney, wales 27/07/2021

Stayed here for two nights with family. We enjoyed our stay. The staff were very welcoming. Our room was very clean with nice views. The children enjoyed the swimming pool also clean and not over crowded due to the limited people allowed in at one time. The only issue was climbing 3 flights of stairs with luggage as there is no lift at the hotel. Breakfast was nice, however lacked in continental breakfast choice. Overall a lovely stay will definitely stay again in future and would definitely recommend.

"Pleasant stay"

5
starrob68, Portsmouth, United Kingdom 27/07/2021

We found the hotel to be pleasant, clean and welcoming. The staff were friendly and helpful at all times. The food was lovely. Always hot and plenty of choice. The views from our room were amazing. Check in and check out was easy. Only slight downside was no aircon as it was a heatwave! Would reccomend to all though.

"Short stay"

4
User 25/07/2021

Hotel is positioned in a nice location and within easy reach of the main routes The hotel is Clean & tidy with good facilities. The hotel rooms need air conditioning especially for the hot summer nights.

"Expectations not realised"

3
Sue S, Andover, United Kingdom 18/07/2021

We came here for our first getaway for what seems an eternity. Check in was easy, very helpful staff all the way through our stay. Unfortunately we have had some issues that haven't been sorted. We booked an executive room, pics on the website are great on first sight room is very nice, a nice new carpet, nice bathroom but that evening the problems started to appear. There is a monotonous drip from the toilet cistern which did annoy me, the bathroom door sticks firmly when closed, the tv is probably at the only place it could be but is impossible to see from one side of the bed. I did ask for a room change but there are no more available, so it's drip drip cistern tonight too. There was talk of someone fixing the issues but nothing has been done yet. Drinks are quite expensive, 2 cokes (pints) £7. I'm also glad that I bought my own fan. Overall the staff are lovely and quite attentive but problem solving seems to be difficult. I will say that the spa treatments seem to be reasonably priced when compared to my local spa. I feel a bit mean being so negative, as we all know it's been a rubbish 18 months for the hospitality industry but I have also had a lean year so this is probably my only break in 2021 and I have expectations.

"Birthday visit"

5
User 17/07/2021

Another fantastic visit to the hotel for my birthday. The room was amazing and had a lot of original features. The food is beautiful and well priced. The staff are always so polite,helpful and friendly. Looking forward to our next visit.

"Do not have a wedding here!!!"

1
User 16/07/2021

What can I say. Awful too many complaints to list. Stayed here for a wedding. Registry lady was not nice and rushed through. Wedding breakfast special diet was hideous. As for the hog roast, we'll that was just one try of pulled pork!! And as for lemonade poured from a bottle £9 for 2.5 pints!! And that's just some of the moans there are more.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Dear 629lynseyb Thank you for your review. I was most disappointed to read your comments, as we would normally receive positive feedback regarding such events at our hotel. I can confirm that we have spoken to the Happy Couple following the wedding, as we do contact all our wedding couples following their memorable day, to ensure all was well and that the day was as they had planned. I can confirm that the feedback from the Bride and Groom was that they had thoroughly enjoyed their day and that they were extremely pleased with the food (particularly the vegetarian option). They have also confirmed that they will be continuing to use our hotel for future visits. I can only apologise for any ‘rushed' proceedings by the Local Registrars, unfortunately, the hotel has no jurisdiction with regards to these proceedings. However, we will certainly share your feedback with the local Registrar's Office. We do truly value customer feedback and constructive comments, as this helps to ensure we continue to deliver the standards and services that our hotel and staff strive to achieve and have received many positive comments on. I am extremely sorry that you did not thoroughly enjoy your visit to our hotel for such a special occasion. Best regards Guest Relations Webbington Hotel & Spa

"Great massage"

2
HCPUK, London, United Kingdom 13/07/2021

My allocated room did not look anything like the one on the website. The room was very small room, but it was clean and had everything I needed. When booking the room I had asked if I could have a quiet room away from communal areas and preferably the top floor. I got a room on the first floor above the hospitality area, which meant I could regularly hear them dumping bottles into the recycling bins during the afternoon and some sort of fans or A/C going all night long. The bar according to the website serves food from 12.00-9.30 from it's lounge menu. This translated to 'we can only serve sandwiches before 2pm'. Although the hotel has large areas for entertaining they squeezed us on to the tables for dinner and breakfast. At breakfast I had to remove my cutlery from the table to gain enough space to be able to put my breakfast plate down. On a positive note the massage and facial were fabulous. Probably one of the best massages I have ever had. The gym was well equipped and all equipment worked well. You need to book Spa treatments and the pool in advance. Breakfast was really nice. It was hot and fresh. Don't forget to book your breakfast slot otherwise you will not be able to get breakfast at the time you planning. The hotel had signs in reception to remind you to wear a face mast....but the guests for the wedding party did not seem to think that this applied to them. It was the highest risk COVID environment I have been in. I hasten to add that all serving, spa and cleaning staff were all wearing either a mask or a visor

"Staff were superb!!"

5
968davidn, Cardiff, United Kingdom 13/07/2021

Stayed here recently for a wedding and was really impressed. Venue has lots of rustic charm and lovely panoramic views. Rooms were clean and comfortable. I cannot comment on breakfast or spa, as I did not partake in either. For me what made the place were the staff! They could not have been more friendly, helpful and accommodating. From the staff on the reception desk, to the waiting and bar staff. They really made the day special for everyone concerned in what are currently very difficult times. Will definitely be making a return visit and cannot recommend highly enough!!

"Rutter"

5
User 28/06/2021

Stayed for 5 days last week. Lovely location and views. Nice comfy bed. Staff very nice and friendly. Food is good. Only downfall was breakfast as it stated continental breakfast or cooked, but continental doesn't consist of cereal and toast. No fresh fruit, pastries, crumpets, cheese and ham etc. Management need to look at this. People in reviews say it is dated, but it is an Edwardian place so what do you expect. We had a lovely time and hope to return again.

"FAMILY REUNION"

4
User 28/06/2021

It was our first get together for our family since the start of Covid and I can sincerely say the staff at this hotel were superb in making our stay so very special. The hotel is in a beautiful setting and the views from the terrace are amazing. Our rooms were very nice and clean and the food was very good and the service in the bar and restaurant was always excellent served by the most pleasant staff who always greeted us with a smile and asking if we were ok We will definitely return sometime soon. Would the hotel manager please thank all the staff for their efforts.

"Clean and comfortable with staff going above and beyond for guests"

5
Ian_and_Shan, Reading, United Kingdom 22/06/2021

The bed was very comfortable and there is a lovely foyer to meet friends for drinks before and after dinner, as well as a terrace with fabulous views. We stayed in this hotel as my husband was doing a 200mile cycle challenge along with 5 others. We were unsure of what time they'd get in and knew they'd be starving. The reception and kitchen staff were SO helpful and accommodating with our ever changing timeline and stayed late to make food and have it ready for their very late arrival. Customer service was excellent throughout our stay. I would definitely recommend this lovely hotel

"Very tired hotel"

3
tomti1479, Sheerness, United Kingdom 19/06/2021

My wife and I stayed here for a mini break after our wedding to visit Cheddar. Upon arrival i wasn't impressed. The whole place is very tired and dated. The bed was small and very uncomfortable. I requested an iron and ironing board and couldn't fill the iron with water as when I did it leaked everywhere. And there was some heart shaped confetti type stuff on the floor in our room obviously from the previous guests. There is a free gym, swimming pool, sauna and steam room, which were fine but to access the sauna and steam room, you have to walk through the gym on carpet, past everyone which isn't ideal when you've just got out the pool. It wasn't all bad though. The parking was ample and free. The food, especially the buffet breakfast was great. The staff were friendly enough. The evening bar was nice and has some very comfortable sofas to relax on. Beth gave us both amazing massages too. The best I'd ever had. I mentioned to her that the place was old and knackered and she said everyone says that so I think the owners should take that on board as the place has a lot of potential.

"Lovely Bank Holiday Break"

5
Babsholibobs01, Walsall, United Kingdom 06/06/2021

We visited for our first trip since the pandemic began and we were not disappointed. The Webbington Team made us welcome and fell safe. From the time we checked in to to time we left nothing was too much trouble. Our room was very clean and airy and we could choose when we wanted it serviced. We ate in the bar and the restaurant and the food and service was again brilliant. The staff were so friendly and helpful nothing was too much trouble at all for any of them, and they did it all with smiles on there faces. We thoroughly recommend this hotel, its very relaxing with a lovely terrace to enjoy a drink and watch the sunset. For us it was most definitely about the high level of service. Thank you we will definitely return for another visit.

"Mr Douglas"

3
User 03/06/2021

Staff were very good. Pool very clean and great for children but food very poor . I think a new chef is needed after having lunch we ate out every evening which was a shame.guests need to remember to where masks when walking around bar and breakfast room area . Very disrespectful

"Nice pool"

3
Ann G, Coventry 31/05/2021

Stayed one night here. Staff were very helpful. Room was okay but walls paper thin and had a very loud couple next door that kept me awake. Pool was a great bonus. Everywhere clean. Breakfast was disappointing. If you didn't like a cooked breakfast then the choice was limited to cereal, yoghurt and toast. No fresh fruit, croissants or pastries.

"Evening meal"

5
ceri p, Bristol, United Kingdom 24/05/2021

We booked a table on Saturday the 1st weekend after lock down I can only say our experience was one of enjoyment our daughter is getting married in june there so we wanted to have a practice drive from the moment we walked in the reception man was lovely and confirmed a few things for us for the wedding moving into the bar and restaurant the staff were some of the most happy and helpful waiters and waitress we have been greeted by the food was lovely well priced the service was amazing once we had eaten we went to the bar area for a drink which again we couldn't fault we wish you all the very best and are very much looking forward to coming back in june to stay with you for a few days 10/10 Thank you for a enjoyable evening

"Webbington Hotel & Spa"

2
H7423BJnatalieb, Wolverhampton, United Kingdom 23/05/2021

Room number: 5 paid £230.00 Cheek in time 3pm Stayed 2 nights First of all don't be Fold by the pictures on the website!! The rooms aren't anything like the pictures. Bedroom: first impressions disappointed the room was out dated needed some TLC doing!! Bed was extremely uncomfortable our back hurt (massage should come complimentary) it's that bad! The carpet is Disgusting needs cleaning especially with someone who has a baby I would not put the baby on the floor it's that dirty!! The windows need a good clean, however that wasn't a problem as we shut the curtains as the View was appalling, Kettle was dirty. Shower room: was perfect modern. Staff: Lady behind reception extremely friendly and welcoming. However floor staff was unknowledgeable didn't know anything about breakfast menu and I asked for an Apple juice didn't receive it but tried to bill me for it. Swimming pool: very clean and modern. But Water was cold especially for a baby. Steam room: perfect clean, relaxing. Hotel bar: fabulous but little cold. Food: ok was cold had to take back to the kitchen but they sorted it out was fine afterwards. aged 28 my partner 30 We came to have nice weekend away from the kids. As a hotel if you want to keep the hotel running impressing Younger couples due to being social media active would help your hotel to be busier. I would star the hotel (7) Cleaning and A bit more paint would make a massive improvement Hallway and stairs need a good hoover to. Mr L knapp Miss N Bailey

"My favourite choice of get-away stay!"

5
User 12/11/2020

Just a few twisty turns of the M5 motorway you can find yourself in a mind cleansing sanctuary of the Webbington Hotel & Spa. A characteristic property with modern additions, featuring a stunning choice of rooms and a very well equipped gym and spa. On arrival you will see a delightful team on reception whom catchphrase seems to be “Not a problem”, seriously the team here strives to overcome all of any issues you may have. Headed by a very charming GM, you are in good hands, just ask nicely and most - if not all – concerns will be dealt with. I have stayed with many hotels, some much more of a booking price to which that I have felt less valued, so I feel that it is staff that adds the value to overcome the rest of the competition. I will not begin to contest the other diner's experiences in some previous posts, I found the food to be delectable and prepared to a very good standard, just miss the Tuna Steak you once had on offer in previous years (I'm a Corona Moaner). All in all… we have been regular visitors for nearly 5 years now, you've never let us down once. Great work all and keep it up! Looking forward to seeing my mate Joao's (a guy with multiple roles and caretaking of this venue) next woodwork masterpiece. Superb work all! Stay safe, keep well & We'll see you all soon! Best regards, Al. P.S. Stop booking the grand rooms when I want them!

"Very pleasant stay."

4
User 25/10/2020

Visited 23 Oct, The location is excellent and we had a pleasant stay that was very good value. Staff were attentive and polite. Due to our arrival time we did not have an evening meal but the included breakfast was very good (I ordered extras) Overall, we found the service was excellent and would happily return.

"The food really is as bad as everyone is saying!"

2
joemC8236EZ, Bristol, United Kingdom 18/10/2020

Popped in for a quick overnight stay (we film hotel reviews for YouTube) and I'd say the outside and reception are nice, bar has been nicely refurbished, rooms need some work! Now onto the food, it's very expensive from the outset but reading other reviews I had to try it, to see just how bad it was. A £13.95 broad bean and minor Risotto was ordered and a curry at a similarly inflated price. Both arrived in under 10 mins and sadly I knew the fate of my risotto , mush and microwaved and to top it off they even left the mint out. I sent it back and didn't get beyond one mouthful, I requested an immediate refund and actually did get it. The curry, overpriced with micro rice and a floppy spongy naan bread, but the actual curry was ok very tomatoey and watery. Breakfast is again expensive and given the quality of the food from the night before luckily I had the sense to not attend. £11.95 for a small full English or £6.95 for a breakfast bap which would contain 1 bacon, 1 sausage and maybe an egg. In summary stay if you are ok with basic 3* rooms, but DO NOT EAT HERE there are so many bad reviews on the food and sadly it really is true. PS £4.90 a pint also :/ sad times and again very expensive.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Dear joemC8236EZ Thank you for your recent review. I was disappointed to read that you did not thoroughly enjoy your entire experience of our Webbington Hotel. Whilst we have been receiving some less than desirable feedback regarding the dining at the hotel, we do also receive many positive comments via review sites and online travel agent websites along with guests' comments at the time of dining. I would like to point out that the number of negative comments made here on TripAdvisor is only a very small number of the actual guests that have dined in the hotel restaurant and in most cases did not afford the hotel management team to rectify the issue at the time. I am however glad that you could speak with a member of the team and have your risotto refunded immediately. The above being said, I would like to take this opportunity to state that we do take all guest feedback seriously and welcome the opportunity to address and areas that our guests feel need attention. Therefore, we have, and will continue to speak with the hotel management and kitchen teams to ensure we continue to deliver the level of service and standards we pride ourselves on and that many guests comment positively on. We would like the opportunity to discuss your feedback in a little more detail, if you would be so kind to contact the hotel directly on info@webbingtonhotelandspa.co.uk and mark for the attention of the Manager on Duty we will reply as quickly as we can. We do truly value all of our guest's comments. Thank you for choosing the Webbington Hotel, we hope that we will have the pleasure to welcome you back again soon. Kindest regards Guest Relations Webbington Hotel and Spa

"Could be brilliant but needs the basics sorting"

2
rm2044, Birmingham, United Kingdom 13/10/2020

We visited on the way back from the South West and stopped over for two days. I have to say that on pulling up to the hotel (and based on the website) we had high expectations, however, when you get past reception and the foyer things start to take a downward turn. The room we had was dated, which I could live with (even at £180 for two nights) but what I struggled with was very hard mattresses where you could feel the springs all night long. My partner had a bad back both mornings and I struggled to sleep. The mattresses have seen better days and I could count the springs. The lamps were missing bulbs and many switches didn't operate the lights not to mention some mould around the window and cobwebs in a number of places. The shower pressure dropped constantly and ran cold for a period of time. Like others on here I would advise you to avoid the overpriced and poor quality food. We ate in the "restaurant" on night one and the food was dire. My chicken was like chewing gum and my partners scampi and chips were like deep fried water... no flavour at all. The food is overpriced and I would expect to spend half the amount for better quality. The breakfast is also poor quality and didn't include some of the options stated on their site. The breakfast is way overpriced at nearly £12 per person. We will not be stopping again as we pass as there is much better quality out there at a similar price. I explained all this on check out and they accepted things had deteriorated on the food front. I had a response regarding the food but not related to the quality of sleep and shower issues. For me it is 2 star rooms at 3 star prices. It is such a shame as there is so much potential for the building and location.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Dear rm2044 Many thanks for your review, regarding your recent stay at our country house hotel and the comments you make. I would like to point out that all our beds are regularly checked by housekeeping and immediately changed if found not up to our very high standards of comfort. However, when it comes to mattress comfort, no two guests have the same needs, so I am sorry that yours was not to your liking in this instance. Many of our hotel residents take the opportunity to dine with us and it is very rare we receive negative feedback regarding the quality of the standards or service. We do sincerely appreciate your feedback and we are very sorry that you did not thoroughly enjoy your dining experience. Please rest assured that your comments will be shared with the hotel management and kitchen teams to ensure we continue to provide and improve the standards and service that we pride ourselves on.' Thank you once again for taking the time to post this review which is much appreciated. Yours sincerely Guest Relations Webbington Hotel and Spa

"Clean and comfortable "

4
adventuresofgemma, London, United Kingdom 12/10/2020

The hotel was both clean and comfortable. However, walls rather thin, so I could hear someone in the next room snoring. Additionally it's an old building with dated decor - could do with an update. That said, friendly staff and great location.

"Not a good stay"

2
User 08/10/2020

The hotel was clean, and my wife and I my felt Covid-19 safe. Check in was quick and easy. Our room was very clean. The restaurant experience was awful. The food is overpriced for what you get. Portions were small and and not very tasty. I had to send my food back to the kitchen as the pasta was drowning in water. When it came back, the food had clearly been drained and reheated in the microwave. This make the food very unappetising. When I mentioned that I could knock a nail in the wall all with the garlic bread, the waiter told me that this is what happens when ciabatta bread is put in the oven. When I explained to him that I am a baker with 30 years experience and that he was lying, he went red and begrudgingly replaced the garlic bread with a fresh slice. Strange how the fresh slice wasn't so hard. The breakfast is also overpriced. For nearly £12 you get one sausage, a rasher of bacon, one hash brown, half a tomato and a very small portion of baked beans. You also get tea or coffee. I have had better meals at better value you at a premier Inn. This is one hotel we will not be going back to.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Dear Mark P Thank you for your review. We are very happy that you found our hotel was Covid-19 safe and clean and the reception team welcoming and informative. I was however disappointed to read your feedback regarding your dining experiences, for which we are truly sorry. Your feedback is very welcome and will be used to ensure we continue to maintain and improve the standards and service that we strive to achieve for all our guests. Please be rest assured that your comments will be shared with the kitchen team and the hotel management, so that we can address your concerns and ensure we achieve the best possible dining options and restaurant experience for all of our guests. We do hope you will offer us the opportunity to welcome you back again, so that you can thoroughly enjoy the whole experience. Please do contact the hotel directly should you wish to return, so that we can assure you of an enjoyable stay and an exclusive dining offer. Thank you for your valued feedback. Kindest regards Guest Relations Webbington Hotel & Spa

"Mini break"

3
User 07/10/2020

Stayed here for a short break, 3 nights. Staff all very pleasant & helpful. Swimming pool nice, you have to pre book half hour slots, which is fine. Quirky hotel, needs some TLC, our room was OK. Food could be better, you had to pre order breakfast! Great views, a little isolated. Overall nice stay.

"Awful"

1
_mcolwill95, Devon, United Kingdom 05/10/2020

Checked in for what was meant to be a surprise special birthday weekend away, we ended up leaving after one night because the stay was awful. Rooms were so run down, our shower was still leaking 3 hours after using it, paint pealing off the walls, 2 hard scratchy single beds pushed together, that's just the start! We decided to dine in the restaraunt, were told they were full when we requested so went down earlier. Didn't see a single other resident throughout the night. The food was horrific. I would be embarrassed to serve that to my customers. Very low standard cafe style food. Breakfast was just as bad. The one thing I can say is the receptionist on check in and the waitress were doing the best with what they had to work with. The manager we spoke to in the morning was awful, (His name began with P?) He just wanted to get rid of us and not hear us out or try to solve any issues we raised. Awful man and awful hotel. What a shame.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Dear mcolwill95 Thank you for taking the time to share your review following your recent visit to our Webbington Hotel and Spa, we are sincerely sorry that you did not thoroughly enjoy your stay. I was surprised and disappointed to read your comments, as we would normally receive positive feedback from our guests with regards to our customer service, accommodations and restaurant. However, this was clearly not the case during your stay, for which we are truly sorry. Your comments and feedback are most welcome and we would very much like for you to contact us directly so that we can ensure we continue to maintain and improve the standards that we pride ourselves on and that we wish for all our guests to experience. Please email info@webbingtonhotelandspa.co.uk and mark for the attention of the manager on duty. We do hope that we have the opportunity to welcome you back again soon. Kind regards Guest Relations Webbington Hotel and Spa

"Excellent stay "

5
979gadabout, Newquay, United Kingdom 04/10/2020

A fantastic weekend. Staff friendly and helpful. Rooms clean and comfy. Food tasty, plentiful, hot and good value. Only downside was pool closed due to “incident “. But it looked good . Would return and recommend

"Ok"

2
User 20/09/2020

Overnight stay, hotel was full and saw lots of guests walking in hotel with no masks on! Clean and plenty of hand sanitiser throughout the building. Very dated and in need of some attention. Staff were all good. We were in room 16, supposed to be an Executive room, I'd hate to see the standard doubles! Room not as described on their website. How come there are no biscuits in the room in a 3 star hotel! Asked at reception but was told they didn't have any! Had to ask for hot chocolate! Room was over the kitchen so fan was going until about 9:45pm and the cooking smells filled the room. Creaky floor boards, creaky bed and pillows that need replacing! Full English breakfast not worth £11.95pp!

"2 night break"

5
faulknerlynne, Audlem, United Kingdom 19/09/2020

We really enjoyed our stay, staff friendly, breakfast was fine for us. The room was clean and tidy. The pool was fine. We would definitely stay at this hotel again. Good location and lots of places to visit, we enjoyed going to Cheddar gorge

"Stunning"

5
SlParmenter, Honiton, United Kingdom 18/09/2020

We had a really enjoyable overnight stay. Resturant was very enjoyable food was good portions and very tasty.. room was a lovely size the only negative comment would be the curtains let in a lot of light.. staff were all very friendly and helpful we would definitely stay again

"Oh dear."

1
User 16/09/2020

What can I say? Would love to leave a good review but that is seriously not possible. This hotel should prewarn customers that there is no lift available. Seeing as there was a high percentage of older guests this was a problem. We had to drag (literally) bags up more than 4 flights of stairs. Difficult with a chronic back injury. FOOD WAS DIRE. £61 for dinner which I would have happily paid had it been adequate. IT WAS NOT. I realise that the hotel is working to a reduced menu but surely that should not affect the quantity or quality of what is put out to customers. Room was tiny and some staff surly. Never again.

"Overpriced"

2
hugh_john, oxfordshire 10/09/2020

The staff were pleasant and helpful - a plus. The rooms were small, the Covid packs issued to each guest were stingy and the food was poor. There no biscuits in the the coffee/tea packs and the evening meal was bought in catering,and poor to boot. When we gave a polite non-commital response to our waiter's asking us about our meal, two eyebrows went up in response. We were a party of three blokes walking the Mendip Way from Weston-super-Mare to Frome. This was easily the worst of the four places we stayed at and the most expensive.

"Another fine stay"

5
User 07/09/2020

Stop off from North Wales on way home. Clean room helpful staff and covid followed but not over the top or In your face. Visit here quite regular nice touch rearranging reception. Booked an half hour slot in the pool all good. Breakfast was a bit of a downer but cant grumble. The rest of the place and the staff made up for it. Plus a nice evening meal

"Mr"

4
S6061AFrogerf, Newport, United Kingdom 06/09/2020

Arrived late on a Saturday night. Staff were very helpful, although the room was on the small side it was more than adequate very clean and comfortable. There was nothing wrong with the breakfast as some people who are saving these reviews the waitresses were first class and a credit to the hotel breakfast having breakfast on the sun Terrace was a lovely experience and having the pool to myself was great. I would definitely stay here again and I think some of the reviews are being over critical.

"Pretty poor overall"

1
304kriddle, Chepstow, United Kingdom 06/09/2020

no atmosphere...mediocre food, room kettle was grim. Stayed in a marriott post covid and it was an amazing experience- this fell very short. Gym was lovely. Shame we were only allowed 30mins in the pool. Changing rooms very limited for number of people. Nobody really seemed to know how things were supposed to be running. A very disappointing stay although the surroundings were stunning.

"Last minute Late booking"

4
User 06/09/2020

Helpful staff , very clean hotel , great sun terrace food ok, bedroom compact and nice . Lovely countryside views a change from the usuals hustle and bustle .we would stay again , some quirky little pubs around also

"Don't bother with the breakfast"

3
T796VPpaulal, Greater London, United Kingdom 03/09/2020

We had a good sized family room for three of us and the shower was great. Didn't get a chance to use the pool sadly as only there one night. Hotel is in a good location for Cheddar Gorge. No lift so be aware if you can't do stairs. However, I'd say don't bother with the breakfast - especially if you're vegetarian. We couldn't eat the sausage and bacon so basically had one slice of toast, an egg, half a tomato, one hash brown, baked beans and tea for £10 each. No croissants, fruit, yogurts, cereals or anything. Having paid £18 for the two of us (with our daughter free) at another hotel before which had a full English with mushrooms and veggie options, unlimited cereals, croissants, muffins, toast, crumpets, fruit, and porridge which we felt was good value, we were really disappointed with this. Definitely not worth £30. I'm sure some of the cafes nearby would have been much cheaper.

"Overnight Stay"

3
MARK D, Dudley, United Kingdom 03/09/2020

We have stayed here many times. Obviously this was a little different. It just seemed a little over the top as regards COVID. Wearing masks around the hotel seems to me to be a little over the top. No cash allowed at the bar which seems to me to be a rarity in other places i go to. Waiting staff with masks which made it very difficult to understand what they were saying. Meals were bought out on a tray and just left on the table for you to help yourself. I know this is the rules at some places but it takes away the personal touch. Tables very distant from others which takes away from the atmosphere. We had to book the pool for a 30 minute slot and the sauna and steam room were unavailable. I know they were probably adhering to the rules but it does take away something from the hotel. Food was OK but not as good as in previous years. Having your toiletries tea and coffee and cups given to you at reception in paper bags also seemed a bit over the top. I hope its back to normal next time we go.

"Average hotel, Above average staff"

3
User 02/09/2020

Stayed for 4 nights last week. Courtyard, standard double, room tired and dated decor. Had electrical fault and bathroom leak during stay. All though initially we couldn't move room, due to fully booked hotel, we did get upgrade for our last night. Overall, the hotel is in a good location to visit Cheddar Gorge, Bath and Weston-super-mare and, the swimming pool and gym were available to book for use, it is a 3 star hotel with 5 star ambition. PLEASE READ ON FOR IMPORTANT INFORMATION: negatives over, now the positives. Considering the stringent Covid-19 rules and regs the staff need all the praise in the world for being tirelessly attentive to all our needs, providing an environment where the public can return to holidays and short breaks in a safe manner and communicating efficiently when needed to resolve issues. A HUGE thank you to the Duty Manager (Richard, I think) who sorted out our room move. 5 stars for all the staff at the hotel.

"Hotel desperately needs updating "

3
User 31/08/2020

Stayed for a weekend break , hotel Is clean and views are spectacular and it's a great location with cheddar gorge a short drive away . Rooms are very dated and communal areas smell musty and damp Food in restaurant was very poor and service not great ! Breakfast was however even worse almost uneatable

"Relaxing comfortable two day stay"

5
User 30/08/2020

Very pleased with our room. Very comfortable and clean. Tea making facilities too. Able to book evening meal times, you can also order breakfast choice the day before too making service very fast. Special thanks to the excellent professional friendly staff during this very difficult time. All wearing masks at all times. Dining room spaced out very carefully giving plenty of room making you feel very safe. Enjoyed my bar and evening meals. Would definitely go back. Makes ideal base for visits to Cheddar Gorge and Weston Super Mare. Or just to celebrate special occasions with family.

"Recent visit"

4
User 28/08/2020

Just returned from a 3 day mini break at the Webbington. Staff were very genuine, friendly and attentive. The kitchen was flexible with our pre ordered breakfast, we changed it each morning. The pool and gym was spotlless and the booking system, due to COVID, worked very well. Rooms were small but adequate, spotlessly clean and very comfy bed. Would recommend and will definitely return.

"Good break"

4
User 20/08/2020

stayed here for three nights. Staff very good and friendly. Good pool due to covid can only book half hour slot. Food reasonable be nice when menu gets back to normal. Breakfast OK states on menu preserves and cereal bar, had to ask for preserves but didn't see a cereal bar. If you wanted tea, coffee or alcohol during the day had to go and look for someone to serve you. Would we stay again yes we would.

"Lovely staff very poor food"

2
samanthab422, Littlehampton, United Kingdom 19/08/2020

We stayed at the webbington yesterday evening. When we arrived after a long day of travelling we went to the bar where they had barely any beer on tap (Carlin's only) and very limited wine - I asked for Pinot Grigio they had none! We had booked dinner and when we arrived we ordered teriyaki salmon which said it was served with vegetables, a burger and the steak. The salmon was over cooked but fine however it was served with cauliflower, carrots and cabbage - very odd selection of vegetables to serve with an oriental dish. The veg as bland and under cooked. The burger was too rare so we had to send it back and the steak, although cooked nicely was a very poor piece of meat with loads of gristle. What was frustrating was that the 50% off was available eat out to help out, so that must have indicated that more people would eat there - drinks should have been available. Breakfast this morning was ok but the sausage was dry. The staff were excellent, the swimming pool lovely. I think the main thing letting down the hotel is the quality of the chefs in the kitchen which was very poor indeed. Most of the recent reviews are saying the same.

"Not a Good Stay"

1
Paulfalsh, Cardiff, United Kingdom 14/08/2020

Small Attic room that was very stuffy and hot. One tiny window and a shower that can't get water higher than your nose. Staff were surly and made you feel like a hinderance rather than welcome guests. No room cleaning between stays. BREAKFAST was very very poor. One very small bowl of insipid cornflakes and 2 cold slices of toast, prepared earlier. Served on 1 plate between both my wife and I. Surly staff weren't happy when I asked for some fruit.

"Lovely stay"

5
User 14/08/2020

It was simply amazing! The staff worked very hard to make our stay pleasant, nothing was too much trouble:) Our room was immaculate and welcoming with a nice balcony. The terrace with the view is absolutely stunning,if you are lucky enough to have a nice weather i highly recommend to have your dinner outside on the terrace. The menu is a bit limited but concidering the current covid19 situation, i think it's understandable (i look forward to try the standard menu in the future) For those who are complaining that there is no aircon or elevator, please do not forget that this is a 3-star hotel and the price what they are asking for a night is absolutely adequate, yes, there are loads of steps but all the staff prepared to make your stay as pleasant as possible, my advice is to let yourself enjoy a little break after the lockdown Thank you for all the staff, keep up the good work! we will definitely return xx

"Disappointing!"

2
User 12/08/2020

Covid-19 restrictions were dealt with well, but executive room was disappointing and not worth extra money. Bedside ligt didn't work. Food at dinner and breakfast only luke warm. This was booked as a special weekend away for partner's 60th birthday, but was disappointing. Had I have known this hotel was a Best Western I would have not booked it. No where on the website does it mention that the hotel is part of the Best Western chain. You only get to know this as you pull up at the entrance of the hotel

"a fading beauty"

2
User 10/08/2020

The location is excellent and the Edwardian hotel has its own beauty. BUT. There is no lifts (and there are lots of stairs), no air con in the rooms, no fridges in the rooms. Whilst we were there they introduced a COV19 regime that was regimental. Rooms weren't cleaned during your stay. Breakfast had to be pre ordered and came without cereal or fruit. Please someone save this lovely hotel.

"Halfway stop off from Cornwall to Essex"

3
User 02/08/2020

Convenient location off M4 close to Cheddar gorge Convenient means noisy can't keep windows open Don't be fooled by the example photos for an executive room Only 2 like this one is bridal suit Photo shows outdoor space and a much better quality than we were given Queried with reception and was told we could not be moved Helpful staff Good value food And clean You get what you pay for don't expect to much

"Short stay"

5
adambhas, Tamworth, United Kingdom 02/08/2020

We recently staying at the Webbington hotel and I must say it was a pleasant stay. We were visiting the area as family were staying locally. The first impression of the hotel was very impressive. The check in was very pleasant and the receptionist was very pleasant and explained very clearly the procedures due to the recent COVID-19 situation. Room was very clean and tidy and there was plenty of hand sanitizer throughout the whole building. On the first night we booked a table in the restaurant which was very enjoyable. The only negative I would say is when we ordered the dessert we asked if we could have cream with it and we was charged 50p which I thought was a little tight but it is what it is. All in all a very happy 3 nights with family and the views on the terrace were outstanding.. would definitely visit again

"Not bad, considering "

4
B18C3V1C, Maidstone, United Kingdom 30/07/2020

We booked in advance and made our way to the hotel from Kent. Travelling with my stepdaughter, I booked a twin room. I even emailed them beforehand to make sure it was a twin room and got confirmation back that it was. We arrived, and parked the car in their beautiful car park, very safe and secure. At the time of check in, we were given our room key, and told where to find our room and that in case we need anything we can call down from the room. Walked to our room, which wasn't easy to find I must say, and walked in - it was a double. So we went back to reception with our bags and told them we booked a twin, and they said they could see it was booked as such, but they weren't sure why it wasn't awarded. They advised they could either turn the room into a twin or give us a new room even though the system showed that no twins are available. They asked to give them a few minutes and then come back. So we went to the car for a bit, leaving our bags at reception , and when we came back ten mins later, they decided a twin was available after all and exchanged they keys. We went off to find our new room, and it was all good. Very clean, and acceptable. We also were asked at reception whether we'll be dining there that evening, which we hadn't planned yet, so said we'll let them know shortly. We decided to call down for room service and we received it soon after. We stayed for three nights and ordered room service without prebooking or using their app, and had no issues. Even breakfast was delivered to the room. Checking out is also made easier now, just leave the key in the room and call to make sure there's no charges you've added to the room. All good. Staff are friendly and helpful, I've got no issues with the place at all.

"Fantastic stay"

5
User 24/07/2020

We stayed at the hotel on route to Devon, shortly after the COVID-19 lockdown. I must say I was a little anxious, but right from the moment we arrived we were given a very warm and safe welcome by the excellent male receptionists. We were asked if we wanted tea and coffee, and toiletries, that had been carefully prepared in pre-sanitised and safe plastic bags. I am sorry, I don't know your name, but you were warm and friendly and a credit to the hotel. Pre-dinner drinks were served on the outdoor terrace overlooking the beautiful Somerset Levels towards the sea, and social distancing and customer safety was second to none. Dinner and breakfast in the restaurant were served by Bruno, who again couldn't do enough to look after us, and any special measures seemed second nature. He was friendly and helpful throughout. Our room, an executive double, was delightful with its own seating area and luxury bathroom facilitated a delightful nights stay after a stressful time at work. What more can I say .. I don't think I can recommend the welcome, friendliness, quality, consideration and surroundings enough!!

"Mini break."

3
Mark G, Leek, United Kingdom 21/07/2020

Ideally situated between Cheddar, wookey hole, Weston-super-Mare at one time I'm sure this was a grand Hotel however it is extremely dated apart from the lobby. Our room was extremely disappointing. Most of the staff were pleasant and very helpful.

"Recent Stay post covid-19"

5
User 21/07/2020

Have stayed here on business for many years - to return after lock down the Hotel has had a makeover and the team have come back stronger, new menu and all staff fully adhering to all protocol on cleanliness. The room was immaculately clean and had obviously been redecorated. Well Done All

"Ok visit. "

3
User 20/07/2020

Staff were brilliant. No soap included in bag that is handed to at reception. Stayed 2 nights and requested coffee to be told there was none left. Food in the restaurant very disappointing, complained about the chicken but nothing more was said and no money off meal offered. Would stay again when facilities are open. Nice location and views and very near beautiful cheddar.

"Erm, disappointing and feeling robbed"

2
chriskelsall96, Wells, United Kingdom 19/07/2020

Upon arrival greeted at reception by a friendly member of staff. Noticed that everywhere looked spotless and hang sanitiser stations everywhere which is very good (even if they forgot to supply us with a hand soap in our shower/bathroom pack). That's where the good ended. Room was way too hot, walls were so thin that you could hear a normal conversation through, loud and uncomfortable bed. Safe to say we did not get any sleep and we will not be staying here again. Feel absolutely robbed!

"Let down"

2
User 17/07/2020

Our room was situated right next to the staircase, throughout our stay we heard people coming and going into the wee hours, we also had the pleasure of smelling other residents smoking and chatting due to over looking a seating area between the buildings, in the end we had to close our windows, which left the room stifling. The mattress was uncomfortable and missing a headboard, we barely slept. The room was clean but the shower required more of a deep clean. Cups, tea and coffee etc are handed to you in a plastic bag at reception as well as toiletries, completely unnecessary precaution due to CoVid!!!

"Excellent value, great Staff"

5
User 16/07/2020

All Staff were very friendly. Hotel was very clean and excellent value for money. Drinks and food were great value for money. Room had everything you would need and was clean. I would definately stay at this Hotel again.

"Fantastic place to stay with wonderful staff"

5
rach284, Warwick, United Kingdom 13/07/2020

We stayed the 1st night of lockdown restrictions being lifted. All social distancing guidelines were strictly adhered too but didnt reduce any of the friendliness or professionalism of the staff. The whole place was spotlessly clean and tidy and everyone there was very helpful and friendly. Highly recommended

"Short break"

5
User 12/07/2020

Great location and staff really friendly and helpful. Hotel spotlessly clean and lots of Covid-19 precautions in place. On arrival we were upgraded to the bridal suite which was a lovely surprise. Bar service very well organized and all tables and chairs were sanitized immediately after guests left their seats. Cannot recommend this hotel highly enough.

"Quaint Architecture, the rest Fawlty Towerseque! "

3
R9749SWdavidc, Plymouth, United Kingdom 10/07/2020

My friend booked this as a mini break, as part of an offer. The Hotel's Buildings and Architecture are interesting..... That's about it. Admittedly we checked in quite late, but on arrival to our room we had no tea nor coffee, and no soap/toiletries in the bathroom. We rang reception but no answer. Had to use my Shower Gel to wash our hands and wait until morning to make a cup of tea when they provided us with 1 tea bag each! This meagre rationing persisted throughout our 2 day stay. We stayed in room 19, which was hidden away at the top of the Hotel after a 40 or so steps and circuitous rabbit warren type ascent! Not for the faint hearted nor faint breathed! No lift lol! Room itself OK, but serenaded by the M5's traffic all night. Ordered a Room service delivered meal from the restaurant which was good! Hurray! Couldn't make use of any Spa, Gym, nor Pool facilities due to Covid Lockdown and couldn't play Tennis due to rain. Er..... Don't think that I'll be staying here again..... I thank you!

"Excellent service from all staff."

5
Staedtle, Bristol, United Kingdom 10/07/2020

On arrival we immediately felt safe and secure. Social distancing in place and the staff wore PPE and gave us excellent service. Cleanliness was second to none. The hotel met all the new guidelines. We've been to this hotel many times with friends and I would certainly recommend anyone to stay there. Thank you to everyone who made our stay so relaxed and enjoyable.

"Wonderful staff, spotless hotel, delightful stay."

5
User 09/07/2020

We have arranged an event in September at the Webbington and wanted to experience all the safety measures in place with regards to Covid-19. Jamie was so helpful, the Manager Roger was so kind and ALL the staff were wonderful and happy to make our four day stay just perfect. We have no worries at all in holding our event in September with 80+ friends. The hotel has completed a Quality in Tourism Safe, Clean & Legal Risk Assessment for Hotels and they passed with flying colours. So much care has been taken to keep safe which in turn made us feel perfectly safe. Well done everyone concerned, The Webbington hotel is the place we call our Somerset home.

"First opening after Lockdown"

5
Coastal51452800772, Sittingbourne, United Kingdom 09/07/2020

The hotel was just opening after lockdown, so a phone call to Jamie the hotel reception manager for some information was made. Jamie assured me the hotel would be up and running with all the Covid 19 safety measures in place. We were allocated room 8 which was fabulous with the most amazing views over Somerset. Social distancing was in place and the staff had PPE. From the moment we checked in all the staff made us feel safe and at ease, the menu was limited but still a good choice, everything was table service but this was fine. All credit to the hotel and staff for making this a memorable stay under difficult conditions. We will certainly be staying again

"Clean, Friendly and Comfortable"

5
Lovetravel9987654, Essex, United Kingdom 05/07/2020

Well, what to say. I don't review much, but I felt some positive feedback is needed for this wonderful period hotel. Myself and partner were unsure to take a leap of faith due to the current pandemic, but rest assured from the Initial booking to the check out, the experience was just lovely. Cleanliness was excellent and the service was even better. How refreshing to break lockdown to be greated with smiling faces.

"Lovely Stay"

5
buddybrian, Portsmouth, United Kingdom 21/03/2020

We stayed as part of a 60th birthday party last weekend, we had a lovely time, the room and en-suite were very clean and had everything we needed. Special mention to the staff, some of the loveliest and most cheerful people ever, always ready to say hello with a smile, extremely polite and professional, you are all a total credit to the hotel , thank you for helping to making our stay so enjoyable

"Webbington hotel and Spa"

1
User 07/03/2020

Dirty and run down. Treatments were good but everything else about the day was awful. Dressing gowns that were dirty and didnt fit. Tissue found in pocket. Pool chewing gum on lounger.(have pic) Double booked us (hotels fault) so meant we had to walk through bar area in costumes and dressing gowns where people were sat eating and drinking. Dirty toilets in changing rooms. Could keep going but wont. Would never visit again. Did write a letter of complaint and the response was equally as digusting.

Latona Leisure, General Manager at Webbington Hotel and Spa, responded to this review
Thank you for your feedback. I must admit I was most surprised to read your comments, as we would normally receive positive feedback regarding the spa treatments, and the professionalism of the dedicated team that serve our welcome guests to the very high standards we insist on. The hotel does have a bar, terrace and restaurant which are available throughout the day for all of our guests to enjoy. Our leisure facilities have a choice of changing rooms available, that are monitored hourly to ensure standards are maintained. We do encourage leisure club guests to make use of the changing rooms before visiting the public areas of the hotel. I sincerely apologise for any inconvenience during your visit and hope we have an opportunity to welcome you back again, so that you can enjoy a positive experience at our hotel and leisure facilities as have many previous guests. Best regards Guest Relations

"Short Break"

5
Simon2268, Oxford, United Kingdom 27/02/2020

A wonderful and welcoming place with friendly staff and excellent facilities. The pool and gym are worth using, they do offer other spa and beauty therapies but I wasn't there for those so cannot comment as I didn't take the opportunity to try them. The food was top notch, both at breakfast and dinner, with a good choice. The room was comfortable with an excellent sized bed and fine bathroom. I will certainly come back there as it is conveniently situated if you want to explore the surrounding countryside and coast.

"Avoid at all costs"

1
PMB54, Street, United Kingdom 17/02/2020

On arrival there were planks of timber in the reception area which we had to climb over with our luggage. The double room was small. There was water pooling on the window sill and there were lots of small flies. The room wasn't dirty but I would say it was grubby. The pool was pleasant but you had to go through the gym to access the sauna and steam room. No robes provided. Give this place a miss.

"Long weekend to relax & unwind"

5
User 17/02/2020

Service with a smile. The staff were extremely helpful and pleasant. We were in a courtyard room which was perfect for us. Good sized comfortable bed. We ate in the restaurant for two dinners food was good and very reasonably priced. Spa was well maintained with everything you could have expected.

"Room 16"

3
Gorwydd, London, United Kingdom 16/02/2020

Having read the review on the 14th Of Feb, I am wondering if we had the same room! However before leaving this review, I also emailed the hotel manager Mr Munn, who has responded. On arrival our room was cold, although it improved it did remain on the chilly side all evening and the following morning. Our hair dyer was faulty, the bed was lumpy and springs could be felt, more so on one side, one of the bedside lamps wasn't working. The bedroom but more so the bathroom requires a deep clean, especially the bath area. Breakfast was grim, this needs to be investigated, we both struggled with it's quality, the food was cold, sausages reheated, Danish pastries stale Reading the reviews I wondering if this hotel is under going a refurbishment and it's pot luck if you get one of the good rooms?

"HORRIBLE EXPERIENCE"

1
User 14/02/2020

Worst hotel we have stayed in...viewed pictures before booking and knew that it was an old building but the rooms are a joke.. first we got put in a double standard room of which was roasting hot when we first walked in. The radiators didn't have any dials to turn down so asked the receptionist and that was sorted. We then both had a shower each and the floor in the bathroom looked like it hadn't been cleaned in a while, hairs up the side tiles of the shower, used the hairdryer and got dusted out from the amount of thick dust that was around the room..my partner then looked on top of the wardrobe and it was real thick dust!!! (Definitely NOT been touched in ages). Visited the swimming pool, sauna and steam room which wasn't very enjoyable either. The changing rooms are disgraceful due to having nowhere to privately get changed (no cubicles), got into the swimming pool and it was freezing cold and the steam room was pretty grimey. My partner made a complaint to the manager about these problems (mainly the room) and we was the moved to a different double room. This room was much better set out but was quite a walk from the reception, heating did not work, when flushing toilet pipes rattled real loud, bed cover had holes in it. The corridors are pretty dark and gloomy that also look like they haven't been cleaned in a while and I noticed that under one of the staircases there was which looked like bedding chucked carelessly up the floor (they were clearly supposed to be fresh bedding as they were rapped in plastic still). The staff were all friendly and pretty organised though and the reception (currently under refurb) is coming along nicely. A lot more effort desperately needs to be put into the rooms though as they were very outdated and the cleanliness is nowhere near what would be expected even for a 3 star hotel, this is no excuse. Things need to be changed and the Webbington hotel & spa website needs editing if changes are not made (cleanliness!!) as was very misleading for us. This was on Valentine's Day and was supposed to be special but was a real mood killer for me and we will definitely NOT be visiting here again! Couldn't wait to leave!!

"Photographers Joy #3"

5
theballhouse, Boston, United Kingdom 31/01/2020

We enjoyed our recent stay here whilst touring the southwest. This was the third hotel in the Best Western chain that we stayed at and things just keep getting better. After a long day out in the cold we came back to this warm and friendly hotel. Lovely dinner with a great selection of wines.

"Amazing hotel"

5
User 26/01/2020

Comfortable bed. Great food. Lovely staff, Clean and tidy. Nice facilities. 2nd time iv stayed and cant complain about anything. Will stay again when I need a night away by myself for some relaxation time time.

"Visited Jan 20"

5
cazready2go, London, United Kingdom 26/01/2020

Lovely relaxing hotel friendly staff/ large car park and very comfortable room. The hotel has a restaurant and plenty to eat at Breakfast. Our room was clean and comfortable with tea and coffee facilities hair dryer etc there is a bar and in the summer a terrace to sit out on with a lovely view. The location is lovely I love this hotel and will keep re visiting

"One night stay - event hosted here"

4
Anne2291, Glastonbury, United Kingdom 26/01/2020

Good service and good food. Room was clean and well stocked with toiletries and tea/coffee. Staff were polite and efficient. Would recommend and would stay here again. Leisure Facilities were very clean and an asset to this hotel.

"Disgusting the site will not allow me to give zero stars"

1
alanst2016, Cornwall, United Kingdom 22/01/2020

Not my regular stay when in area but was 'booked in' by my company. Arrived and was allocated my room, it was a wheelchair friendly room, not a problem as desk etc was at a good height for me, not for someone in a wheelchair. Was running late so didn't look in bathroom. Next morning into bathroom it was appalling- it smelled bad, the shower curtain was mouldy [very] and the floor was filthy [not kidding see the pictures]. The sanitary ware was clean [showed the room had been visited]; however lots of the holes in the shower head were blocked [potential health risk]. Also the water was just off tepid. Reported to duty manager - either change or refund. To be fair the room was changed to an acceptable one. Being picky; the remote didn't work [new batteries] and again water was just above tepid, yes I ran it for ages. Next evening opened the room door and the room had not been serviced. Tore into the duty manager and on returning to room saw that the hospitality tray had been serviced but nothing else. Still the water was just off tepid. I chose not to take any meals at the hotel as I felt that if the standards experienced in the hotel were reflected in the kitchen or even just the thought I would not enjoy my food. To sum up; the room was appalling. The staff did resolve the problem but this should not have occurred in a properly managed hotel however many stars it would have. Oh, and I was charged for the disgusting room. OK nobody died resulting in my exceptionally poor experience of this hotel and the rate was only £50. However, in my experience of many hotels in many countries this must rank among the worst - I will try and post photos. My lesson, book my own rooms and I look forward to a comfortable stay at Yew Tree House this week

"Loved this place"

5
janetalison, Cornwall 20/01/2020

We stayed here around 15 years ago and as we were flying from Bristol decided to stay here again. The hotel is under going a re furbishment at the moment. We had dinner bed and breakfast our room was lovely, quite and had a big bed. The food was very good and the staff excellent Rachel the receptionist who booked us in was outstanding. We will be staying there again.

"Friendly staff"

4
User 18/01/2020

The staff couldn't be more friendly. The rooms are an little dated but nice and large. Some hotel updating in reception but overall a lovely stay. I feel the hotel is a little on the tired side but looks like it's being worked on.

"Faulty Towers!"

1
User 10/01/2020

We were expecting old world charm and were sadly disappointed to find our room was not just dated but filthy! Black mould on bathroom ceiling and by the side of my daughters bed. Dust covered cobwebs on the light fittings and walls. Carpet not clean. Breakfast a further disappointment with over cooked eggs and uninterested staff. My Fathers room had not even been cleaned or bed linen changed from the previous occupant! When mentioned to front desk said they would investigate but Alex Gray of Latona Leisure Group could only apologise, offer my father 25% refund (it was his responsibility to inform the front desk (he was allocated his room until just before midnight) that they had not cleaned and left him with pre loved bed linen. As well as 3 complimentary breakfasts (5 of us stayed) upon a return stay (subject of course to availability). Perhaps environmental Health will have better luck in convincing Alex that it is unacceptable.

"Disappointing!!"

1
User 04/01/2020

A few of us decided to have a couple days away before the stress of Christmas. What a mistake that was... the hotel is very dated, could do with a major refurbishment. The rooms we were in were very dated, mouldy net curtains in the windows. Rooms were very cold had to request an extra heater, found it hard to sleep with 2 heaters on but the room was far to cold without. Springy floorboards under outdated carpet. The rooms themselves were clean and tidy but severely let down by the decor. Our evening meal was atrocious i have had better in a chain pub... Flavourless and overpriced. We decided to eat out the second night as we couldn't face eating the Webbington's food again. The staff in general were very polite. Warm welcome on arrival from the reception staff. Even helped take our luggage to our rooms. The cleaning staff gave us extra towels and condiments when we requested them. Nothing was too much trouble. Requested an ironing board and iron and within minutes a gentleman knocked on the door with one. However we wouldn't return again due to terrible food and the need of a refurbishment, such a shame as the location is beautiful.

"Christmas and New Year Parties"

2
Simm0s, Weston super Mare, United Kingdom 01/01/2020

First visit for work Christmas party early December. Sadly the standard of the food was dreadful. The Queen tribute act was okay, as was the accommodation (though room a bit cold). The best was the breakfast the following morning; good choice, with hot cooked food and plentiful. Second visit we went with friends for a New Year Party (already booked before first visit) and were not staying over. Those that had been to the first visit were hoping the standard of the meal (“7” courses) would be much improved. Once again it was dreadful, such a huge let down. The tables were beautifully decorated and the entertainment good. The best course was cheese as this it would be difficult to ruin. Some of the waiting staff too could be helped with training as several didn't know how to serve properly. One stretched from the end of the table across my partner to give me a dish of sorbet. Most seemed unaware of serving to right or clearing from the left. It's unlikely any of our party would return again due to the food standards. I was left in doubt as to whether or not they have qualified staff.

"Christmas break"

5
Loose C, Frome, United Kingdom 28/12/2019

Christmas break at this lovely hotel food service & staff were great. This was a bridge break over the Christmas holiday 4 nights of full board. We had 10 tables of bridge players. With free pre-lunch drinks and the Christmas meal was great cooked by Roger. The staff went out of there way to make our stay special.

"Christmas Party event at the Webbington Hotel and Spa"

4
User 28/12/2019

Went to the Webbington Hotel and Spa for a Christmas party, Food was superb, service from the staff was excellent, The music by Dr Chocolate was very good, but the DJ was not accommodating with requests played to his own agenda, the music was so loud that the sound was so distorted with vibrations to ears. I asked him if he could go on the dance floor and listen to the distorted sound and just got ignored which was a shame as the rest of the event was excellent. We stayed the night in an executive room which was lovely,clean with a huge bed in big room.

"Reasonable hotel with room for improvements"

3
Franz O, Manchester, United Kingdom 05/12/2019

Staff were friendly and fairly efficient. My room was very large. All furnishings were somewhat dated and carpets were tatty. The 2 radiators in my room were not working at all and I had to use electric heaters, which is not in keeping with modern environmental thinking. WiFi was fast. The shower was excellent. The hotel is situated on a hillside close to the M5 motorway and the roar from that is loudly audible at the hotel. If you are concerned with a peaceful sleep, ask for a room to the rear courtyard, which I was given. Tea and coffee facilities in the room are good as is the breakfast. In the restaurant I was served a very pleasant meal by a very friendly waiter from Hungary. Overall, the main hotel building is old and could do with a refit / renovation.

"Great all round stay"

5
John P, Teignmouth, United Kingdom 01/12/2019

Warm welcome at reception Jamie was outstanding in his attitude towards his job. Room was lovely and spa was a welcoming relaxing extra. Staff were polite in all areas and helpful in anyway you asked. Cleaning crew were great again helpful. Many thks for a fantastic 3 nights.we will return

"Mendip views with old-school charm and a spa"

5
Stephen C, Bellingham, United Kingdom 27/11/2019

Quiet hotel with all the facilities and parking for big crowds. Rooms fine if a little dated with cornicing and obvious addition of en-suite bathrooms. Staff plentiful and friendly if a little unfocussed. Bar menu limited and OK but not brilliant - sustaining. Swimming pool and sauna and steam room really good but the layout is crazy - with changing rooms by the sauna and a long walk through the gym to reach the pool. Pool a good size and temperature. Steam room excellent. Changing rooms basic.

"2nd visit to the Webington Hotel."

4
morrisfamilly, Newquay, United Kingdom 26/11/2019

This was our second visit this year and cant wait to go back,Very quiet and peacefull with lovley gardens. The warm swimming pool is fantastic and the breakfast is faultless, bar food at night was reasonable, we were given an upgrade room that was clean and spacious, we explored Cheddar Gorge and went to Cribbs Causeway shopping centre which was only 30 mins up the motorway staff very friendly, thanks to all at Webbington.

"Really lovely stay"

5
Tambua, Callington, United Kingdom 23/11/2019

Stayed for one night. Very clean & comfy hotel. Quiet room. Staff were brilliant, very helpful. Had food in the evening which was delicious & well presented. Would certainly recommend & would stay again.

"Very friendly staff, atrocious food"

3
SuttonChris, The Royal Town of Sutton Coldfield, United Kingdom 21/11/2019

We visiting for three nights for a wedding and this hotel is mixed bag. On one hand, the staff were very friendly and helpful. Views from the hotel were great and no real complaints around the rooms. The pool and sauna were also good and clean, so no issues there. The main thing that lets the hotel down is that the food is simply atrocious, to the point it's the worst food we've ever had anywhere in all the years of staying in hotels, made worse by the fact the hotel is in the middle of nowhere so we were a captive market! A few examples were: The ‘Webbington' burger was brought over on a bread roll that was so dry and falling to pieces it must have be a week old. The accompanying chips were undercooked and actually hard in the middle. The gammon two of my family had could have been brought back to life by a good vet, it was so undercooked and looked less than appetising, again with the hard chips. There were other examples, but we decided to go for something really easy later on and not risk anything similar to what we'd eaten before... so we went for fish finger sandwiches and a bowl of cheesy chips. Who could mess that up, right? Well, the ‘chef' managed this. The fish finger sandwich was awful and dry, and the cheesy chips felt like they'd been cooked for three seconds. They were practically still frozen. We never risked eating in the restaurant, as if they can't get basic bar food right then What's the point! Saying that, breakfast was good, but as for the rest of the food when you find yourself looking if JustEat or Dominoes deliver you know there's a major issue with the food, to the point of we saw the comedy side of it. We never sent anything back, as what was the point as we knew we had no choice but to eat there again (each time trying something more simple than the last, but to no avail!) Would we return? No, unfortunately not. For all the great work the staff do in representing the hotel, the terrible food we had, combined with the fact the hotel is too remote to walk out anywhere or easily get taxis, would keep us from returning.

"hit and miss"

2
MatthewN302, Bath, United Kingdom 19/11/2019

The hotel function rooms and hotel is outdated and cold in the winter with the bedrooms struggling to keep warm. One guest found crisps in the bed and you can hear snoring from far away. Gym and pool are in good condition although the pool is small and to access the steam room you have to walk through the gym from the pool in your wet cloths. There are however great views and depending on how much you pay, you may pay for what you get and get a good cheap deal. The food is not inspiring, and the lunch menu included a tray of carrot sandwiches, although dinner menu was satisfactory, you will not be inspired to go back. Two good pubs less than 4 mins drive away. Only use if you get a bargin, as this will struggle to make 3 star.

"One night stay"

5
Margaret J, Kingston Upon Thames, United Kingdom 18/11/2019

Beautiful hotel with an interesting history. I spent one night there with family. The room I had was excellent. The swimming pool, steam room and sauna were all of a high standard. The gym was also very well equipped. The restaurant was very good. Staff were very welcoming and helpful.

"The Webbington"

4
tezmusic, Lichfield Staffordshire 17/11/2019

We have stopped at the Webbington on a number of occasions, this particular trip was to celebrate a friends birthday. The overall stay was very good, the food in the restaurant was excellent and the rooms were up to the high standards you would expect. Food prices are very good however i do think the bar can be somewhat overpriced . My only other gripe is that it is November and temperatures have dropped and finding a warm spot in the hotel is hit & miss at times. I will be back soon and will remember to pack a warm fleece.

"a training experience in a nunnery"

4
User 02/11/2019

a quiet location fitting for spa and toe nail treatments with red wine elixers to charm the cockles of a weakened heart....quiet as in no distractions with ample sized meeting rooms very suitable to the purpose of the training organisers

"Very pleasant staff."

3
boogiecat42, orpington 01/11/2019

Quite impressive building set in a very isolated position. There were many good things about our visit (some excellent meals, pleasant staff, a very large bed, etc.), and some not so good, details as follows: It appears that some people did not receive proper service to their rooms -- only replenishment of towels and tea/coffee. Hopefully an oversight....? There was a problem with regard to the time it took to serve evening meals, probably due to the number of guests. It seemed unnecessary to wait until the whole restaurant had finished each course before starting to clear the empty plates! There are plenty of steps in the annexe, so mobility can become an issue. You cannot obtain a newspaper here. The nearest place to obtain one is in a garage some distance away. Although we did not take advantage of the facilities, the pool, spa etc. looked first class. , so mobility

"Wedding venue"

4
User 21/10/2019

We originally booked the Webbington Hotel for our wedding reception (12/10) because it was one of the only wheelchair-friendly venues within driving distance of the church where we married. However it turned out to be so much more than a convenience, and was a beautiful venue with incredibly hard working staff! Charley Hardcastle is the wedding co-ordinator and nothing is too much trouble for her. We sent endless emails with never ending questions and queries, and she always made sure to reply promptly and find out answers if she didn't already know. The invoicing and money side of things was also very fast and efficient, so we always knew where we were as things were updating quickly. We had 60 guests, and a handful more in the evening, but could have comfortably had more in this venue. It's full of history, and is a very old beautiful building. Compared to other venues we looked at, the prices at the Webbington were so reasonable but it never once felt like we'd chosen the cheaper option. I know they host dozens of weddings every years, but I always felt like the queen of Sheba! The food choices were excellent, all of our guests were very complimentary on speed of service and the high quality food. We made a few adjustments to some of the food on offer, but the chef was happy to cater for our requests. The rooms were lovely, especially the one my bridesmaids and I stayed in the night before - it felt like our own little apartment. All in all, I would definitely recommend checking the Webbington out if you are considering a Somerset wedding.

"Outdated"

2
amandapA4341JL, Gibraltar 20/10/2019

Mold in room, drinks and food over priced given state of hotel. Tape stuck in shower. Given double bed and single bed although booking for family of 4. Not all staff can answer questions. A few gem staff. No charging for EVs

"Nice location but old rooms"

2
AntunesCSR, Newbury, United Kingdom 20/10/2019

Went there for a couple of days looking to have a bit of a break. Location was nice, in the middle of fields. However, rooms were quite small and the TV was located in an odd corner of the room making it difficult to use. Requested a room change which the staff was happy to help with. Ended up moving to a slightly bigger room with an accessible TV. However, the room had a pungent odor of fresh paint in addition to being very dusty. There was dust all over the furniture which triggered my allergies. Also, room was very cold upon arrival and the only heating option was the central heating that only comes on at around 7pm. On the second night we decided to ask for a heater as it was quite cold. Once again, staff was happy to help. Overall, not a cozy place to stay. The views are certainly nice but old cold dusty rooms made the stay overall unpleasant.

"Lovely hotels and views"

4
Jeo72019, London, United Kingdom 20/10/2019

We arrived before the 3pm check in, no one at reception desk, a sign on desk with instructions to call 0 if desk unattended, we did this and were told that we were to early to check in “check in at 3” the person then put the phone down!.. any way we got a drink from the bar and checked it at 3. Our room was amazing !! The hot water was not working but after a call to reception this was sorted, we had a excellent evening meal and breakfast, and all the other staff that we met we very helpful and friendly which made for a lovely atmosphere in the hotel,

"Terrible"

1
Petermac-red, Buckhorn, Canada 13/10/2019

Checked in and we were given a room at the back of the hotel, despite not seeming busy, and we had the constant noise of the motorway. The hotel in general seems tired. I went to the bar before dinner in an attempt to get a martini. They had all the ingredients, but the so called bartender had no clue how to make it. When we went for dinner, the steak was rare and good and the duck was OK. The vegetables were overcooked to the point of being much and the sauce with the duck had no taste. The wait staff were poorly trained to the point that another couple after attempting to get service for some time, walked out. The only reason to stay here is because there is nothing else in the vicinity.

"Coach holiday"

4
User 09/10/2019

Hotel a little tired but clean and comfortable. Meals generally good, sometimes better than others. Lovely swimming pool (I didn't try the rest of spa/gym but they looked good). Overall staff courteous and very happy to help.

"Excellent Value "

4
DolphinDJG, Leicestershire, United Kingdom 02/10/2019

Location and views are fantastic shame the M5 was built but then again we all use it lol Reception was very friendly, Some areas look tired and could do with a refurb the windows need cleaning in the bedrooms - my room was great lovely views (superior room) but net curtains why? And windows need cleaning - Lovely clean bathroom - bar area is very nice and the tuna steak was very good for the price . Pool was big and great views was a little cloudy - changing rooms good however the showers are rubbish hardly any power but I guess this is why it's only 3 stars but having stayed in many hotels this is one I would defiantly use again .

"Don't believe Tomtom!"

4
NN-PB, London, United Kingdom 02/10/2019

Good once you get there, but Tomtom takes you to within 700 yds and then directs you down a single track road away from the hotel. Arrive via the A38 and the village of Cross, OR if you come via Loxton ignore Tomtom's direction to turn left when you see the hotel ahead of you. PLEASE management put a better sign at the road junction from Loxton - there is one, but I wasn't looking behind me as I was drivng forwards! Once we arrived the staff were friendly and helpful and we had a good stay. Food was all we had expected, and although there were 2 weddings during our stay it wasn't too noisy.

"Great Location and service"

4
Nigelwv13, The Royal Town of Sutton Coldfield, United Kingdom 30/09/2019

We booked in to the Webbington Hotel for the night as we wanted to break up our journey to Cornwall, and I'm so pleased we did. The hotel is a bit off the beaten track, but it has loads of character, serves good food and drinks and the staff are friendly and helpful, and all appeared to be enjoying their jobs. The pool and gym facilities are ideal if you want a quick work out before dinner, and are well organised. The only downside is, that like most country house type hotels, the rooms are a little bit all over the place, with a bit of upstairs, around corners, downstairs etc, but it all adds to the charm

"Great value great spa facilities "

4
ChrisiAnneNewby, Bognor Regis, United Kingdom 30/09/2019

Couldn't give this place 5 stars for 2 reasons. 1: the total lack of view! We faced a weedy embankment and couldn't even see the sky! 2: the room 106 was next to the housekeeping room so from 8am for 22 minutes we had to listen to the housekeepers gossiping about their weekend! Good job we needed to get up.... Reception were amazing! My OH overpaid and the gentleman came to our room to refund! We asked for an iron and board which arrived minutes later and as a packing oversight resulted in no wash bag, he provided us with complimentary toothbrushes and toothpaste. Can't fault the service. Actual views from public areas were stunning! We'd like to visit in summer (we'd upgrade though) . Pool, steam room, sauna all lovely and the gym equipment is comprehensive! We didn't eat here as we were meeting friends in the nearby Wellington Arms - best fillet steak ever! Also probably the most reasonably priced at £13.50! We used the bar which was about average price for a BW. The service was way above average. In conclusion- great value for money but worth paying for a better room.

"Beautiful location, very comfortable"

5
colinbryce176, UK 30/09/2019

Although tucked away on a hillside, plenty of parking, spectacular views, the food (wedding) was outstanding. Breakfast next morning was chaotic and disappointing as the hot dishes came out in 5 minute intervals due to numbers in breakfast (beans, 5 mins wait, sausages etc). BUT superb room (main house), plenty of comforts in room and very relaxing. Overall, an excellent stay and excellent place to stay (though hopefully breakfast was a hiccup)

"Friendly and comfortable"

5
darrencoe, East Sussex, United Kingdom 20/09/2019

Needed a late booking and got a lovely big room for just £49. It was a bit of a walk to the top of the building but very comfortable once there. Lovely quiet area and friendly helpful staff. This is a little gem off the beaten track and worth considering.

"Pennington best western hotel"

5
philmorris1310, Liverpool, United Kingdom 13/09/2019

This is rated as 3 star which it is definately not. It is at least 4 star. The facilities including a decent size swimming pool. Excellent value for money.Only complaint is we did not stay long enough

"A hidden gem"

5
roo1959, Platanias, Greece 13/09/2019

Found this through the BW website and it had some differing reviews. Whilest it's obvious the place is having some upgrades done the overall experience including the restaurant was fantastic value for money. Would definatley return.

"There is a difference between classic look and dated..."

2
Andy E, Burntwood, United Kingdom 12/09/2019

I will start by saying this hotel served its purpose to a degree, it was a bed for the night as we passed by to Devon, all 3 party members stayed in Superior Rooms, however... This is NOT a spa, which is one of the reasons we choose this place over another just before Bristol. The basic facts are as follows... -The pool was cold and cloudy, cones covering holes in the floor and a strange smell in the air. -To get to the sauna and steam room you have to pass from the pool, through reception, the first part of the gym, another corridor and then another part of the gym, this is all carpeted. When you do get there the rooms are not even on the same corridor. -The sauna was dirty and very old, the steam room looks like its been re-tiled in the last 5 years or so but was luke-warm at best and when the steam does come out it burns everyones legs. -The gym itself is very 90's, tape on the equipment and looking very tatty in general. -The whole place seemed dark, dingy and damp. Overall, we had intended to spend an hour or so in in the pool and spa after an afternoon out and ended up spending 10 very disappointing minutes. The rest of the hotel is ok, my bedroom was clean and tidy however another member of my party had a dirty bed, fortunately they changed it as soon as we complained to the front desk. The bed was a little hard but again served its purpose and the bathroom was clean and had a good shower. The drinks in the bar in the evening were (typically hotel) expensive and the service at the bar was lacking despite a steady stream of customers. The highlight for our stay really was the views and breakfast, plenty of food available and very tasty, a great start to our day while we finished our journey off in a nice wood panelled dining room. Would I stay again? Not out of choice!

"Delightful as ever"

4
philJ992, Liverpool, United Kingdom 11/09/2019

Have stayed here several times for business and family stop-overs. We have never been disappointed - OK its been around for a while and it isn't some state of the art glass and chrome gin palace - its a great, down to earth, real hotel with lovely staff, affordable prices, pleasant and spacious rooms and amazing views. Visited twice in August 2019 and delighted on both occasions.

"Tired and dated"

2
Suzanne F, Herts, England 10/09/2019

We were staying here for a one night stop over en route to Devon. Although the venue is in a beautiful location the whole place is incredibly tired. As we arrived at the desk the member of staff chose to answer the phone rather than welcome us who were there in person. Told the children only had half hour left for swim that day so they couldntuse facility. Later realised the pool was open through summer holidays longer. Stairs everywhere. Our room was stale smelling dark and old fashioned, and walls paper thin heard everyone ALL night long coming and going and the 5.30am wake up call from our neighbours door was not well received. We had to split family up in half in 2 separate rooms but hotel couldn't accommodate us next to one another despite booking 5 months in advance. Bar was manned by 1 man so took 25 mins to serve us 4 drinks and order some fries. Wedding party starting to dominate the venue so dense queues of people ordering their bar food we then proceeded to wait a further half hour for a bowl of chips. We decided at that point to just crash our heads and avoid breakfast. We didn't even shower there as bathroom didn't feel fresh. The hot chocolate was nice in the room but truthfully that was it. Disappointing for such a beautiful venue. Needs and overhall. Best part was the ladies loos off the bar area. We observed a lady n a wheelchair trying to be transported around impossible stairs everywhere. One other important note absolutely no welcome or thanks.

"Nephews Wedding"

2
User 02/09/2019

Attended my nephews wedding August 2019, the weather was beautiful so the wedding took place outside. We had to drive my mothers partner who was in a wheel chair from the hotel to the outside area where the ceremony took place, there was absolutely no way that we could push the wheel chair over the totally uneven, pot holed road in a safe manner. The hotel had disabled toilets with grab handles but there wasn't a raised toilet seat, making it impossible to attend unaccompanied. The room was a ground floor assisted room, but again the bathroom facilities required accompanied visits to assist in getting on and off the toilet seat. The narrow entrance to room 20 had a raised lip, making it difficult to get the wheel chair over and then try and turn a sharp right into the room. This hotel needs to invest in better facilities for the elderly and disabled, especially as it is promoted as a wedding venue which usually includes family members of all ages and mobility. The outside area where the ceremony was held was really pretty, but the bride had to walk on grass in her heels, whilst trying to hold up her dress. A carpet (red) would be a nice touch to assist the bride walking to meet her husband to be. A PA system would be of good use for the outside ceremony, i was sat in the third row from the front and could hardly hear the ceremony take place. You could hear the road noise from the M5 in the background. Family members sat in the back row couldn't hear a thing. The reception was very lovely and the food good and as it was such a lovely evening most of the guests sat outside. The outside lighting could be a lot better, perhaps candles\\lights on the outside tables. The steps leading down to the car park were not illuminated and guests leaving had to use the torch light on their mobile phones to light the way. We did have a lovely day but some of the above needs to be addressed, thank you.

"Very pleasant stay in the heart of the Mendip Hills"

4
User 02/09/2019

Quite a range of reviews here, but we can only say how we found our 2-night stay... and that was overall just right for the price. It included a lovely afternoon tea on our arrival (very welcome after long delays on the M5!), and a pleasant evening meal, plus 2 very full and enjoyable English breakfasts. We can see why the location and views make it very popular for wedding receptions, but for us it was the fact that we wanted to explore the local area, including a lovely bracing walk up Crook Peak (the hill overlooking the hotel) on our first morning. Parking was plentiful and easy, even with up to 2 weddings a day). The local views are stunning, and there is a well-positioned balcony near the bar to sit outside watching the setting sun. A short drive (about 6 miles) away is Cheddar, where there is also a fantastic if a little challenging (at times) panoramic "walk" up around and back down the famous Gorge... Our room was spacious, clean and well provided with electrical points, although we did keep the window closed at night to silence the sounds of the M5 and nighttime wedding parties. We found the hotel staff to be polite, welcoming and friendly throughout our stay, and while some aspects of the hotel (e.g. the decor in some areas) were rather tired and dated, and cleanliness a bit variable at times, it appears that refurbishment is ongoing, which can only improve things. We would happily visit and stay here again, and would recommend it to others.

"Mixed feelings "

2
366kjl, Coventry, United Kingdom 01/09/2019

Hotel & spa sounds fantastic & the hotels own photos show a spectacular establishment. However although the outside is lovely & the reception area is well lit and looks immaculate & modern along with the spa , bar & garden area when you go into the older part of the building where the rooms are it is very dark ,drab & not particularly clean . Our room had mould In the bathroom on the tiles & the ceiling & the area around the bottom of the toilet looked like it hadn't been cleaned in ages & smelt very musty in there .There was a big stain on the carpet outside the bathroom that was still wet which was not pleasant on my bare feet . The room was dark & very old fashioned the bedside lamps didn't even match & the bottom of the bed was threadbare . On a plus side the breakfast was very good it was buffet style so you could have as much as you wanted & had a really good selection of good quality food what a shame the room was so bad . If some money was injected into modernising the bedrooms even with a lick of paint & a better standard of cleaning then it could be a good place to stay but I must say I've stayed in immaculate accommodation for a lot less than I paid here & with the standards there I wouldn't recommend it to anyone & will not be going back Such a shame !

"Lovely location, attention to customers needs to improve"

2
User 30/08/2019

· Location very nice, good views and settings, ideal base for days out. Food and drinks service was good and the outside balcony area was large and well laid out. · Too many weddings taken on a weekend and rooms not assigned well if not part of this. Room assigned with my 7 year old daughter was overlooking the main courtyard and very close to the main hall for the Wedding Receptions, loud music until very late and as everyone left they all had to pass under our windows shouting and singing at midnight and later so 2 nights of broken sleep. Did speak to someone on Departure that said could have been better organised as should be put the far end of the building where no one had to walk past and away from the main hall so no loud thumping music till late, took this on board along with my email address so could come back to me with some feedback and potential refund of some kind to compensate for the inconvenience but after 4 days nothing so leaving this negative feedback as is a shame as the location itself is very nice and staff friendly enough but maybe should have read some of the other negative reviews as seems lot of other people have also been unhappy with this.

"A mixed bag!"

3
177Tim_P, Bristol, United Kingdom 27/08/2019

I completed the customer survey with the positives and negatives of our stay. Nearly all the points I made are included in previous reviews here so hopefully are being addressed. Some will cost money and take some time, so a case of watch this space I guess to see the level of commitment from the owners to make improvements where necessary. The location is fantastic (apart from being close to the noise of the M5 which is difficult to fix!!), and the staff were generally kind and professional in trying circumstances (2 weddings on the day we arrived!). The one area for improvement that I haven't seen when scrolling through the reviews is the restaurant offering to vegetarian or vegan guests. It was pretty poor, with only one choice of main course which was bland and had no substantial protein content (a very basic pithiver filled with chopped vegetables). There are so many great vegetarian/vegan recipes out there these days so I was surprised at the lack of thought and creativity, and expected better.

"Wedding vacation"

5
User 26/08/2019

Stayed for wedding. Staff friendly and very helpful. Rooms clean with excellent facilities. Had fantastic massage from a wonderful lady. Thoroughly recommend. Good out of this world. Great choice of food

"Not worth the money"

2
imogene2019, Midsomer Norton, United Kingdom 24/08/2019

I stayed here for a wedding and don't get me wrong the wedding service was lovely and the staff friendly however our room had a lot bugs on the ceiling and it could do with an update as it is quite old fashioned

"Very good but can easily be 5*"

4
John G, Southampton, United Kingdom 23/08/2019

Positives: Pool was nice, the right temperature. Food in the restaurant was tasty and service was good. Room we stayed in (room 9) was roomy, clean and very large bed (two single beds together making a larger than king size bed). Large shower head and walk-in shower. Bed was medium firm and so were pillows, we slept well. Plenty of parking. Breakfast was good quality. Price for stay and value of price paid very good. Reception staff friendly and approachable. TV in room could input HDMI so we could bring our DVD player and watch a film (I checked first it was ok). Negatives: Bedroom - some of the lights didn't work. Mattress has no mattress protector. Sheets covering mattress were not large enough to go to top of bed and exposed under the pillows. Sheets had some blue marks probably from biro marks. Windows opened but were vulnerable to a burglar as they were either open or closed without ability to lock them half way, windows are large enough for someone to get onto roof or over gate from nearby room and get into room 9. Also there were masonary parts in the wardrobe hidden under the spare pillow - why? Dinner - enquired at time of booking what "dinner included" meant as sometimes you get an allocation, sometimes you choose from the menu what you want. I was told 3 course from the A La Carte menu and was emailed the menu in advance. When were at the table the waitress said the chef said only £19.95 per person was allowance. For one thing it is not up to the cook, the chef, to state what a customer has paid for (that is for Reception to do), secondly that wasn't what we were told. I argued the point and got 3 course for us, but only offered 1/2 of the menu options for this. Place was presented quite well however parts of the hotel are tired, for example the carpets, although just a point in passing to make. We will stay again, this is our second time there over the years. It is a good hotel, with a few improvements it could be a great hotel, hence comments.

"In need of refurbishment but excellent restaurant"

4
diamond2607, Southampton, United Kingdom 21/08/2019

The outside of the hotel looks promising but the interior is very much in need of refurbishment and modernising, apart from the restaurant. Our room was very gloomy, not helped by the very dark woodwork (doors and wardrobe) but everything was spotlessly clean. The lighting in our room was very poor and we found it difficult to read. However, our evening meal in the restaurant was excellent - cooked to perfection, served on hot plates and very tasty. The breakfast was also very good although we were disappointed to find that there were no croissants or pastries, even though we arrived by 8.45 a.m. which was 45 minutes before the end of breakfast.

"Had an overnight stay whilst been touring cornwall"

3
Helen2522015, Swansea, United Kingdom 21/08/2019

Hotel in lovely location, but in need of a revamp. Bedrooms very small and the hotel was run down. Staff not very pleasant. Had to pay for breakfast as it was not in the price. Plenty of stairs but no lift. Do'nt think we would stay there again.

"Bad value and dangerous"

2
User 19/08/2019

On arrival the manager was rude no manners, the pool stunk of damp and tiles/drain guards missing gran daughter hurt herself. Put me up beds where rubbish and when your paying £220 sooo not worth it and you'll get a better breakfast in the pub down the road

"Worst hotel ever!"

1
phughe131168, Birmingham, United Kingdom 19/08/2019

Worst hotel ever. We emailed hotel a week before as I have a severe dust allergy and they said the room will be clean. Well it was the dirtiest room ever with someone's dirty boxer shorts left in wardrobe, thick dust left on tv, curtain pole and lamps and a bad smell. My eyes streamed as soon as I entered room. There's no lift. No automatic doors and some are tight to get through with luggage and floor creaks badly. If this is what best western has to offer then never again. I stay in hotels all the time for business and they have lost mine!

"Mrs"

4
User 13/08/2019

Hotel was clean and tidy the only disappointment was the evening meal we had in hotel it was expensive for a disappointing meal that was quite tasteless and overcooked. Area great location close at hand for things to do.

"Weekend away"

5
Tracey W, Plymouth, United Kingdom 13/08/2019

We have stayed here before, in the same room, lovely hotel, excellent views, beautiful, clean room, staff very friendly and helpful, breakfast was buffet style, with good food and plenty of choice. Room service was very prompt and food was excellent.

"Terrible, nothing like the photos!"

1
User 12/08/2019

AVOID. Nothing at all positive to say about this hotel. Its Not as advertised, we were put in a dull, dated old room. The Food was awful. a very depressing hotel with an awful atmosphere. This hotel is Waste of peoples money!!

"Lovely trip to Somerset."

5
Vicky Y, Polegate, United Kingdom 07/08/2019

Staff were excellent, so helpful. The breakfast was fantastic with lots of choice. Great value for money. Some parts of the hotel could do with a bit of TLC but for the price we paid, we couldn't complain.

"Great hotel"

5
User 07/08/2019

The views were amazing from the balcony. A little shame that the hotel was located near M5 but still out had great views. I wish there was a jacuzzi. They gym was good so was the pool and steam/ sauna.

"Overnight"

4
User 06/08/2019

We decided to have day in Weston-super-Mare with friend's and after thinking about it we thought it would be nice to stay overnight. We decided on the Webbington Manor hotel, five miles from the coast in lovely setting overlooking the valley, the hotel was nice but the rooms needed a little TLC, the staff were all very helpful and the food ( evening meal and breakfast) was very good

"Drabness abounds"

2
Clare G, Exeter, United Kingdom 05/08/2019

Visited in a party and was not impressed. The exterior is lovely, but once you get inside, drabness abounds. From the drab Reception area, we went down drab corridors and through a drab dance hall to get to the dining room, wondering what we were coming to. The room wasn't too bad and the tables were nicely laid out, but the food was awful. I have never had such a nasty Caesar salad - instead of nice crisp lettuce, just a few limp leaves of some kind, topped with hard, dry chicken, no croutons or Parmesan, and a dollop of bottled sauce. The ‘roast turkey' was a couple of slices in a gravy, and the sticky toffee pudding was a square of sponge in thin custard. A truly depressing experience and the 'chef' should be ashamed. We have no intention of going there again.

"Fabulous wedding weekend"

5
Heidi-Marie D, Bristol, United Kingdom 05/08/2019

Made our friends wedding day absolutely perfect. Well done. Highly recommend. The attention to detail and care your staff took was amazing. They were quietly in the background ensuring the day ran without a hitch and nothing was too much trouble.

"Nice location but in need of improvement "

3
robr658, Tredegar, United Kingdom 29/07/2019

Stayed here for two nights for a short break in the area. Primarily booked as the price was very reasonable. The location is fantastic with great views overlooking the area and was a pleasure to sit outside with a drink and watch the sunset. Well positioned for nearby attractions Cheddar, Wells, Glastonbury, Clark's outlet at Street as well as nearby beaches of Weston, Bream and Burnham-on-Sea. Staff were polite and accommodating, bar meal we had was excellent and prompt service despite being busy with a wedding, bar was reasonably priced for hotel, always plenty of parking at hotel even with large functions going on. Rooms were a nice size. Did not use leisure facilities and did not have breakfast so can't comment on these. The not so good, parts of the hotel are looking a little rough around the edges, this includes the rooms, but this is not a major issue when considering the price point for this hotel. However cleaning is, we found toe nail clippings on the floor by the side of the bed and some communal areas looked as if they hadn't been cleaned in months, one window sill we passed walking up to the room overlooking the courtyard was thick with dust had cobwebs all over them and about 20 dead flies, if I seen them so did every other guest and staff passing, not great advertisement for the hotel, you start to wonder what's going on behind the scenes. I am not over fastidious with cleaning, a cobweb here and there is not the end of the world, but this is basic house keeping, do the hotel not use cleaning schedules. Hotel is close to M5 and although I am a heavy sleeper I was aware of road noise. You will also need to use your car if you want to get out at night due to hotels rural location. In conclusion not a bad hotel especially at this price point, good food nice bar area lovely outside seating, hotel does look a bit worn in parts, but really let down by poor cleaning regimes and there is no excuse for this.

"In need of an upgrade!"

3
themaxdog, Corby, United Kingdom 19/07/2019

My partner and I stayed in one of the Courtyard Rooms here for one night whilst holidaying in the area. This was advertised as a luxury hotel but sadly, it ended up being lacklustre and disappointing. Our room was dull and dingy, with faded, outdated decor and rudimentary facilities. The bathroom needed a good clean and was also very basic. The walls between rooms are extremely thin and we could hear every word of the conversation the people in the room next door were having - plus very loud rattling and banging on their door when they had trouble getting into their room! We decided to check out the pool and spa facilities (which were not exactly easy to find). To give credit where it's due, we had no problems with the swimming pool or pool area, but to access the sauna and steam room, you have to walk through the gym area. Walking past people exercising while you're dripping wet, barefoot, and wrapped in a towel is a bit awkward and frankly a very strange layout for the spa facilities. Another plus point is that there was plenty of parking available at the hotel and the views down over the valley were very nice. However, sadly the negatives outweighed the positives for us and I don't think we will be back again.

"Very pleasant stay"

4
OldburyRover, Leeds, United Kingdom 14/07/2019

We recently stayed at the Webbington Hotel & Spa for one night to break our long journey from the north to Cornwall. The hotel is well placed for places like Cheddar Gorge & caves, Wookey Hole cave with easy access to/from the M5 motorway. The building has an interesting history, originally a private residence then later a night-life venue with many well known stars of years gone by. Although some may feel parts of the hotel are looking a little tired , we thought it all rather charming and characterful, even down to the creaky door in the corridor ( perhaps not one to use in the middle of the night) The bedrooms were perfectly acceptable as were the bathrooms. Staff very pleasant, helpful and friendly. Although we wetn out for dinner, we did have breakfast at the hotel and it was very well presented and delicious. For the price we found the Webbington good value and an enjoyable stay. We would be happy to visit again should we be in the area.

"The way to relax"

5
User 13/07/2019

We have visited the Webbington many times and once again the hotel offers us the total relaxation we need. The executive room is beautiful, is cleaned expertly, the bed comfortable and offers everything we need.The staff are great and the food is excellent. Cannot wait to return on October. Thank you to everyone at the Webbington.

"perfect stay"

5
feline44, Bury St. Edmunds, United Kingdom 04/07/2019

We stayed here for 3 nights and it was by far the best all round hotel we have ever stayed in,we were greeted very warmly by a lady on reception who showed us to a place we can rest after our journey into it was time to check in.We were later shown to our room which was spacious,very clean with an amazing view and full of great information on everything we would need to know.We ate at the bar restaurant, again the staff were very friendly and the food was great value for money and so delicious we decided to eat there every night.The leisure facilities were outstanding the pool,gym ,sauna and steam room all free to use for guests.Every member of staffs customer service we encountered was outstanding we cant praise this hotel enough,thank you everyone we will be back

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear feline44 Thank you for taking some time to review your stay with us. I was delighted to read that you thoroughly enjoyed your all round experience of the hotel and leisure facilities we offer. Your feedback is truly welcome and will be shared with everyone here at the hotel. Thank You for choosing the Webbington Hotel and Spa, we do hope we have an opportunity to welcome you back again soon and don't forget to visit the hotel website for the most up to date offers and rates. Kindest regards Webbington Hotel Guest Relations Team

"Outstanding stay"

5
User 02/07/2019

Outstanding experience couldnt fault anything, amazing food,made to feel at home defo 5 star experience, warm and welcoming hosts would recommend to anyone ⭐⭐⭐⭐⭐ will definitely be returning in the near future

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear Dallas M Thank you for your review. I was very happy to read of your 5 star stay at our hotel and so very pleased that you enjoyed the entire experience. I will be sure to share your comments with the management and dedicated team here at the hotel. Thank You for choosing the Webbington Hotel and Spa, we do hope we have an opportunity to welcome you back again soon and don't forget to visit the hotel website for the most up to date offers and rates. Kindest regards Webbington Hotel Guest Relations Team

"Couple"

5
Explorer35480164278, Lancashire, United Kingdom 30/06/2019

First time staying at a best western hotel. And I have to say it was the best hotel experience in ages. My wife also loved the 2 night stay we had. The food was great and leisure facilities excellent. Can't praise the staff enough.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear Explorer35480164278 Thank you for your review and choosing our hotel for your stay in Somerset. I was extremely pleased to read that we were able to provide your ‘best hotel experience in ages'. The dedicated team will be delighted to read your comments and know they were able to make your stay that little more memorable and enjoyable. Thank You for choosing the Webbington Hotel and Spa, we do hope we have an opportunity to welcome you back again soon and don't forget to visit the hotel website for the most up to date offers and rates. Kindest regards Webbington Hotel Guest Relations Team

"Alison Henry"

5
User 24/06/2019

Highly recommend this hotel, the views alone are worth the trip, breathtaking and soul reviving. The added bonus is the way all of the staff go out of their way to help you, a huge credit to the way this Hotel is run.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear Alli303 Thank you for taking some of your valuable time to leave a review following your recent stay with us. I know the management and team here at the hotel will be very pleased to read your comments, they do strive to achieve the best possible stay for all of our guests, with their dedicated and committed approach to customer service and exceeding guests expectations. Thank You for choosing the Webbington Hotel and Spa, we do hope we have an opportunity to welcome you back again soon and don't forget to visit the hotel website for the most up to date offers and rates. Kindest regards

"Tired"

3
Minesaguinness, Leeds, United Kingdom 23/06/2019

Before anything else, can I say, the staff, waiters and the food were all excellent. We were in the annexe rooms which wasn't a problem for us, but there were some elderly people who found it a struggle up and down the steps to the floors, there are no lifts so would not be suitable for wheelchair users. It is in a good position for the Cheddar gorge, Bath and Bristol, saying that, it is quite remote so you are limited to the hotel on an evening and drink prices (like most hotels) are quite steep. The rooms are starting to look a bit tired and could do with a lick of paint, there was a lot of dust under heating pipes and behind radiators and plenty of cobwebs in the corners of the ceiling. This is just basic housekeeping and could be easily remedied, the carpets on the other hand need either replacing or a really good shampoo clean. The bathroom was adequate but once again starting to look neglected, mildew under the shower screen seal and in the grout around the bath, and the towels(which were changed regularly) have a strange mayonnaise/vinegar smell about them which was also commented on by other guests. I suppose the price reflects the rooms and the location, being a bit off the beaten track, the redeeming feature of this hotel is it's food which was absolutely superb, always hot and the waiters and bar staff are very professional and helpful.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear Minesaguinness Thank you for your constructive comments and review. Your feedback is truly appreciated and will be used to ensure we continue to maintain and improve the standards we set ourselves, so that all of our guests can enjoy their overall stay with us. I will be sure to share your comments with the management so that they are able to indemnify any areas that need attention and rectify as quickly as possible. Once again, thank you for sharing your valuable feedback. Thank You for choosing the Webbington Hotel and Spa, we do hope we have an opportunity to welcome you back again soon and don't forget to visit the hotel website for the most up to date offers and rates. Kindest regards Webbington Hotel Guest Relations Team

"Comme ci comme ca"

4
Veenolan, London, United Kingdom 21/06/2019

At the last minute we decided to book 2 nights here. We had breakfast for 2 morning which we pre-booked. We later also decided to have dinner here on the first night as we arrived late. It was really good so we decided to have dinner again on the second night. It was a pleasant stay. Nothing amazing but I could imagine it was amazing once given its history. We didn't use any of the facilities. We were there when there was a wedding party but they were relatively quiet and we had 2 peaceful nights. It is a tired looking hotel. We were informed it will be refurbished soon. And I'm sure it will be great again. It makes the most of its virtue. Which is the view. It's quite pretty. Our room was spacious and had a nice view. See pics. Another plus is the staff. The waitress and waiters were really good and friendly and professional and attentive. The only staff member who let them down was the woman at the bar on the 2nd afternoon we were there. She was lacklustre. No eye contact. No follow up. No customer service. She was tired just like the hotel. She didn't want want to be there... I would say give it a go. It's cheap because of what it is. But when it's refurbished prices will definitely increase and justifiably so. It's a great base for Cheddar, Wells and even Glastonbury.

"Wheelchair User"

4
John H, Bristol, United Kingdom 19/06/2019

As always when we use a new hotel, there is nervousness about whether we can manage. There was some uncertainty over where the disabled entrance was but, having got in and found reception, all went well. We have to use a stander (Return type) in the bathroom so it was a great relief to find there was adequate space to use it. You can always use more space in our situation but no complaints. Restaurant very accommodating and food very good. We were very happy with hotel and room but should add that I manage my wife's wheelchair well. Not sure a wheelchair user on their own would manage.

"Drab"

2
User 14/06/2019

Visited in a party and was not impressed. The exterior is lovely, but once you get inside, drabness abounds. From the drab Reception area, we went down drab corridors and through a drab dance hall to get to the dining room, wondering what we were coming to. The room wasn't too bad and the tables were nicely laid out, but the food was awful. I have never had such a nasty Caesar salad - hardly any lettuce, just a few limp leaves, hard, dry chicken, no croutons and a dollop of bottled sauce. The ‘roast turkey' was a couple of slices of something in a gravy, and the sticky toffee pudding was just a square of sponge in a thin custard. A truly depressing experience and the chef should be ashamed. We have no intention of going there again.

"A real dichotomy "

3
Kent2, Kent, United Kingdom 13/06/2019

I stayed here on business. Arrived and as usual had suitcase and large briefcase. Lots of parking which was great. Stairs up to reception- difficult to get in due to doors and railings and luggage. There was no-one on reception to welcome me but someone did arrive in a few minutes. My room was in the courtyard - so down corridor via steps, through door up steps down steps, across yard in door and up four flights. Not easy with two bags. Room was actually good although lighting was too poor for working. Went to bar for a drink but no staff for about 10 mins and was a very poor glass of Sauvignon for £7. Ate in the restaurant and although I went for the fixed price menu it was very poor value for money - garlic mushrooms - a watery sauce with slimy halved mushrooms in a ramekin with chopped browning iceberg on the side then turkey fricasse. A pale beige watery sauce with some veg and chunks of turkey mixed in. Very disappointing. Service is very formal which doesn't match food quality- a friendly approach would be better. Had a nice omelette for breakfast which was better. The setting and views are stunning but the formal approach and the slightly down at heel reception areas and poor food quality make for a very odd mix

"Off the beaten track"

5
User 12/06/2019

Nice hotel a little off the beaten track but worth the effort of finding it. The rooms are good, the spa and pool are clean and comfortable to use, the bar and public areas are good, the bar food menus is good and the food is hot and well served. Breakfast is a well stocked buffet and the staff were helpful and efficient. All in all a very acceptable stay.

"Birthday Treat"

5
887natalien, Walsall, United Kingdom 10/06/2019

Fantastic hotel....rooms comfortable. We used the spa facilities and had treatments, really recommend pamper packages, the full body massage was fantastic. The swimming pool is lovely and warm with amazing views. Can not fault anything from check to check out! Thank you.

"Glorious views"

5
AJ G, London, United Kingdom 09/06/2019

this hotel feeds your soul with beauty and tranquility, not to mention swimming in a heated indoor pool, with a view.... fabulous indoor/outdoor terrace for an informal lunch/supper, with a magnificent view... the splendour fills you up and makes you feel whole again.

"Great Surroundings"

4
david221b, Driffield, United Kingdom 06/06/2019

Lets start with the "negative"....in 5 nights at a BW Hotel, I have yet to stay inside the actual Hotel-always get an annexe room...in my case, whilst on the 2nd floor, it does have good views and internet isn't a problem. The view from the terrace bar is rather good too. Breakfast-eat as much as you want, really good value, good choice of options, I would resist ordering "poached eggs", theyre not that great. Staff - well these "non brits" are there to show the UK born folk how customer care should be done. Given previous experience in Lowestoft with totally UK staff (and how poor they were) this team know how to look after you and nothing is too much trouble. Should be commended. Pity about not getting into the actual hotel, but other than that, a most worth while visit

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear david221b Thank you for your review. I was very pleased to read that you enjoyed your stay and that you found the hotel, facilities and our dedicated team helped enhance the overall experience of our Edwardian period property. Should you visit again in the future please do call or email ahead of arrival and we will do everything we can to allocate you one of the executive rooms in the main house should one be available. Thank you for choosing the Webbington Hotel, we do hope we have an opportunity to welcome you back again soon, and don't forget to book direct on the hotel website for the best available rates and offers. Kindest regards Guest Relations Manager

"A Golden anniversary break , excelent"

5
Robert H, York, United Kingdom 26/05/2019

My wife and I last visited this excellent hotel in May 2015 while celebrating our 46th anniversary and this year chose it for our Golden Anniversary, Once again we were lucky to obtain a room in the main hotel, (room 3) the room was clean and comfortable, we had booked 4 night Bed & Breakfast stay (direct with the hotel) but the Evening Menu looked so good we decided to try Sundays offering Roast Beef and Yorkshire Pudding and it was excellent, then on Monday we had roast leg of lamb, for Tuesday we had roast Gammon and finally Wednesday My wife had roast turkey and I had poached salmon all came with a selection of seasonal vegetables, the menu priced 2 courses for £19:95 and was definitely good value for money, also it saved having to drive at night and as nominated driver i could actually enjoy a drink and not drive.At the bar was a bar-snack menu and a well stock bar, breakfast each morning was buffet style and eat as much as you like, offering continental , full English, or both, also fresh fruits and yogurts, although the toaster took some learning I never burnt the toast. thanks to the room servicing team which we never actually saw, but they serviced the rooms immaculately, the Barman I think he was called Jobo and the breakfast and evening meal teams Otto and Bruno. From reception team,room team bar and waiters they made our anniversary a short break to remember and of course views from the roof patio in the evening were fantastic. Thank you all.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear Robert H Thank you for taking the time to share you review and for choosing our hotel to celebrate the wonderful occasion of your Golden Anniversary. I was delighted to read that the staff and management could help make your special occasion that little more memorable. I will be sure to pass on your kind words to everyone her at the hotel, and I know they will be pleased to learn that they could help make your stay so enjoyable. Thank you for choosing the Webbington Hotel, we do hope we have an opportunity to welcome you back again soon, and don't forget to book direct on the hotel website for the best available rates and offers. Kindest regards Guest Relations Manager

"Great value and views"

4
OrsankartNottingham, Nottingham 21/05/2019

Our review is based on a two night weekend stay for two people in room 18 costing £80 a night which included breakfast. Good size comfortable bedroom in the attic / eaves of the original building with a decent size bathroom, Lots of steps and doors to negotiate getting there though which could cause an issue for anyone with mobility problems but the view from the small bedroom window is incredible and well worth the steps. With an elevated position on the southern slopes of the Mendip Hills the views really are indeed amazing. However, this enchanting 17th century Edwardian Manor House which has retained some of it's original features is a little tired looking in places. This should not distract you though as it is in keeping with the original building and adds to the character. Staff are attentive and polite and the food is good with a choice of restaurant style or bar food available depending on your mood at the time, usual hotel prices. The buffet style breakfast is also very good although could have been a little hotter. With the spa facilities and car parking included in the price we consider that we had a very good deal indeed and will certainly return in the future. Only gripe being the hog roast which in any way shape or form congers up an image of a pig spit roasting all day. Not a few joints of pork carved and offered in heated serving dishes ? Come on Best Western, REALLY ! drop it or do it properly.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear OrsankartNottingham Thank you for taking some time to share your review. I was very pleased to read that you enjoyed our Edwardian period property, and I have to agree, the views can be breath taking. I will be sure to share your kind words with the entire team at the hotel and I know they will be pleased to read your comments and constructive feedback. Thank you for choosing the Webbington Hotel, we do hope we have an opportunity to welcome you back again soon, and don't forget to book direct on the hotel website for the best available rates and offers. Kindest regards Guest Relations Manager

"amazing, characteristic, and friendly"

5
User 20/05/2019

Hotel was in a lovely location with beautiful views! We had room 10 with a balcony and wow was so lovely; reception room with bedroom and bathroom through doors going off the reception room. Large bathroom with shower facilities. reception staff couldn't have been more helpful and friendly even for the little things such as milk/more mugs & room service. Rooms slightly dated BUT the hotel is characteristic so the rooms match the whole building such as beams/decoration and so on. spa facilities are far from brilliant but did the job :-)

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear Curious13613163177 Thank you for your review. Your feedback is truly welcome, I will be sure to share with the management and staff at the hotel and I know they will be as pleased as I was to read your comments. Our guests feedback provides valuable insight from a guests perspective and we use this to ensure we continue to monitor, maintain and improve the standards and service we pride ourselves on. Thank you for choosing the Webbington Hotel and Spa, we do hope we have the pleasure to welcome you back again soon, and don't forget to book direct on the hotels website for the best rates and all available offers. Kindest regards Guest Relations Manager

"Wedding"

4
User 18/05/2019

The staff were friendly and really helpful. Good facilities the kids enjoyed the pool and playing in the garden. They were amazing accommodating our family for the wedding. Food was good and we all really enjoyed our stay.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear Ruth H Thank you for taking some time to share your valued feedback. I was very pleased to read that you and your family enjoyed our hotel and the leisure facilities and that our dedicated team could help enhance your overall experience. It is always a pleasure to welcome guests celebrating a family's special day. I will pass on your comments to the wedding and events team who I know will be as pleased as I was to read your comments. Thank you for choosing the Webbington Hotel and Spa, we do hope we have the pleasure to welcome you back again soon, and don't forget to book direct on the hotels website for the best rates and all available offers. Kindest regards Guest Relations Manager

"Ramblers walking holiday"

4
christine R, Kent, United Kingdom 10/05/2019

I booked the Webbington Hotel for our groups annual rambling holiday had a brilliant time food was excellent, staff very friendly perfect location for walkers at the base of the Mendip Hills, would recommend

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear Christine R Thank you very much for your review and sharing your feedback. We are indeed very lucky to be situated in such a wonderful area of outstanding natural beauty, which is very popular with walkers and cyclists. Thank you for choosing the Webbington Hotel for your Rambling Break, we do hope we have an opportunity to welcome you back again soon. Kindest regards Guest Relations

"No hot water"

2
User 09/05/2019

I stayed at Webbington last night. When I checked in I was told they'd had a gas problem so some of the items on the menu were unavailable. Stuff happens; I'm ok with that. However when I went to shower this morning there was no hot water. Not even tepid. I had to wash at the basin in very cold water. When I checked out they made it known that they knew about this problem but they "thought it had been resolved". I got an apology but no offer of money back for my inconvenience when I was promptly presented with my restaurant and bar bill. I'm staying in another of Best Western's hotels tonight in Bath. I trust this one will have hot water!

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear markhendy Thank you for your review and please accept our sincere apologies for any inconvenience suffered due to the gas supply, which was beyond our control and did unfortunately adversely affect some dining options and the hot water. I can confirm that this was rectified as quickly as possible. I would like to assure you, that should you choose our hotel again you will receive the standards and service that we pride ourselves on. Should you require accommodation in the area again please contact the hotel directly and we will be only too pleased to assure you of an enjoyable and trouble free stay. Thank you for choosing the Webbington Hotel and Spa, we do hope to see you again soon. Kind regards Guest Relations Manager

"No hot water and no compensation"

3
User 07/05/2019

Staff seemed friendly enough, however did not give any discount or compensation when there was no hot water during my stay. They sounded apologetic though. Room was adequate, but noisy when people walk down the corridor.

"Poor value for money"

1
Sue T, Brent Knoll, United Kingdom 04/05/2019

I recently went to a lunch for 250 people at this hotel and I can honestly say it is the worse meal that I have ever had. I don't know whose fault it was for the selection of food available but we couldn't choose the starter or the sweet only the main course and there was only two options - lamb or vegetarian. The starter was half a cold pepper with cold couscous and vegetables (it was like a hard blob of rice) with a sprinkling of lettuce. My main course was an aubergine soaked in oil with a selection of vegetables inside (awful). The roast potatoes weren't roasted but the new potatoes were lovely. The hard and poor flavoured treacle tart was something else to avoid. The staff were attentive and polite but the food itself was poorly cooked and flavourless. Before our meal we were able to buy a cup of cool coffee as well if we wanted for £2, I declined. Not somewhere that I would wish to go for a meal again.

"Excellent value for money with most helpful staff"

4
BBEGEngland, England 03/05/2019

I recently stayed two nights at the Webbington Hotel with a group of rambling friends. We found that the hotel catered more than adequately for our needs, and it was very easy to deal with the management to arrange the stay, and they went out of their way to help and accommodate our requests. Of particular note was the staff. Without exception they were hard working, professional, efficient, helpful and charming. I would certainly recommend this hotel to anyone looking for a reasonable break.

"Fabulous Location and Amazing Value for Money."

5
Explorer48973383207, London, United Kingdom 30/04/2019

After Driving up and down the M5 motorway for 20 years going back and forth between London and Cornwall we would always admire the Webbington Hotel set in the hillside . It had a enchanting look and seemed like a grand house our of an American Soap. We were delighted to find it was a Hotel and Spa and said one day on the way back to London we would stop of . We did and love every moment. The setting and views are amazing and the Spa facilities were all inclusive . The staff were lovely and the hotel has a lot of history . Excellent Value for money and will be making it a regular feature in stopping over next time we visit Cornwall.

"My wedding "

3
Minky1507, Highbridge, United Kingdom 28/04/2019

Organising the event we had our planner changed 3 times, not really an issue but a little annoying when you have to update info again. I was given access to the venue lunchtime the day before to organise and set up, offered help by a member of staff who then finished shift. The bedroom / bridal suite was freezing the night before the wedding nor did the TV work, apparently it didn't work in several rooms and it wasn't fixed throughout our whole stay! Apparently the heating had been turned off in the hotel as the weather had been warm and not turned back on. The venue is lovely bit tricky to get to but the views are gorgeous. The staff are rather rude and abrupt (except Jamie) We'd booked an accessible room for my father to find on checking in they'd moved him to a room up a stair case which is very difficult for him. The hotel is NOT DDA friendly there are lots of stairs and different floor levels Afternoon was lovely, buffet breakfast is nice, Hog roast was lacking, not really a hog roast - trays of warm meat nothing special. Overall lovely wedding but be prepared to organise it yourself. Normal hotel rooms are TINY so if you like space pay the extra for the main house.

"Very tired hotel"

3
tomti1479, Sheerness, United Kingdom 28/04/2019

My wife and I stayed here for a mini break after our wedding to visit Cheddar. Upon arrival i wasn't impressed. The whole place is very tired and dated. The bed was small and very uncomfortable. I requested an iron and ironing board and couldn't fill the iron with water as when I did it leaked everywhere. And there was some heart shaped confetti type stuff on the floor in our room obviously from the previous guests. There is a free gym, swimming pool, sauna and steam room, which were fine but to access the sauna and steam room, you have to walk through the gym on carpet, past everyone which isn't ideal when you've just got out the pool. It wasn't all bad though. The parking was ample and free. The food, especially the buffet breakfast was great. The staff were friendly enough. The evening bar was nice and has some very comfortable sofas to relax on. Beth gave us both amazing massages too. The best I'd ever had. I mentioned to her that the place was old and knackered and she said everyone says that so I think the owners should take that on board as the place has a lot of potential.

"Attended for a wedding - In need of an update"

2
grayfoxCode, Dunstable, United Kingdom 27/04/2019

We stayed at this hotel to attend a wedding and booked for convenience as this was the hotel where the wedding reception was taking place. The room that we were staying in was clean and serviceable but that is about all we can say on the positive side. It was extremely dated in that the décor hadn't been updated for decades. The hotel information folder proudly includes black and white photos of people who stayed at the hotel in the 70s that we had never even heard of. We were disappointed to find that the toilet cistern was leaking and there was a pool of water on a ledge behind the toilet. This was something we should have mentioned to reception but having arrived very late at night and being in town for an event starting early the next day, we didn't get a chance. The hot tap for the sink in the bathroom was also too hot to use and the towel rail also fell of the wall as soon as we touched it. Our biggest complaint would be that the walls are very thin and we could clearly hear conversations, the television and in one case music going on in neighbouring rooms. Not to mention the delightful sounds of the toilet being used next door. There was plenty of parking at the hotel and the staff were pleasant and helpful. The bar area of the hotel was very nice enough for having drinks with an outdoor patio area with views of the area including the nearby motorway. I am sorry to say we wouldn't stay at this hotel again given the out-dated rooms and the noisy rooms. We felt that the price tag attached to the hotel did not reflect the quality. It is neither particularly well located nor is there any redeeming quality that would induce me to want to visit again.

"Over priced and poor quality."

2
Alex H, Ringwood, United Kingdom 24/04/2019

On my arrival to this hotel from first glimpse it looked like a nice hotel. Unfortunately the cigarette butts lying on the ground just outside the main doors were not my idea of a nice welcome. Reception were friendly enough and check in was quick. I found my room but was very disappointed. It hadn't been cleaned to a professional standard. Urine and hair on the toilet seat, limescale around taps and water marks where the tap hadn't been polished. I.found 2 Hairs in the bath. Going into the room the wall underneath the kettle was heavily stained with tea stains. The TV remote had thick dirt on it and the light fixture were thick dust. I went downstairs to the bar area and there was food all over the floor which apparently had been there since lunchtime..I had arrived at 4.30pm. After ordering food it arrived luke warm and presentation was poor. I visited the spa which was mediocre. The pool was absolutely freezing which I later learnt was due to a broken boiler. The area around the pool is looking tired and needs either a deep clean or a makeover. I don't understand In order to use the steam and sauna you have to walk through the gym and exercise class.. I felt embarrassed to walk past a group of men working out dressed in a towel and soaking wet. There is only one shower in the ladies locker room which is ridiculous for a spa! After speaking to management I was offered £18 off my bill. The whole room cost nearly £100 and for the quality it is very overpriced. The whole stay was very disappointing and I wouldn't recommend this hotel to anyone.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear Alex H Thank you for your review. Please accept our apologies for any areas of your stay that did not meet with our own high standards of service and quality. I was very disappointed to read that your stay with us was not as you would have expected and I have passed your comments on to the management who will be sure to address any areas of concern and ensure we continue to maintain and improve our hotel for all our guests to enjoy. We do hope you will allow us the opportunity to welcome you back, and should you require accommodation in the area again please do contact the hotel directly so that we may ensure you of an experience that exceeds expectation. Kind regards Guest Relations

"Great value"

5
Richard T, Stroud, England 23/04/2019

We paid £95 for Dinner, B&B. Our first room (19) was up several flights of stairs and we changed to 3, which was easier to access. 3 was average-sized, with a partial view of the countryside below. Facilities clean and more than adequate. Dinner and breakfast were pretty good and the reception and dining service we received were excellent. Bar terrace is excellent, as it has glorious views over the surrounding countryside.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear Richard T Thank you for your review. I was delighted to read that you thoroughly enjoyed your stay with us and that you had the opportunity to experience the hotels facilities and wonderful views. I will be sure to share your comments with the management and team at the hotel. Thank you for choosing the Webbington Hotel, we do hope we have the pleasure to welcome you back again soon. Don't forget to book direct or via the hotels website to take advantage of the best possible rates and offers. Kindest Regards Guest Relations

"mortified!!"

1
User 22/04/2019

So me and my boyfriend and our friends checked in to 2 different rooms. Me and my bf went to ours to find a pair of dirty women's underwear on the floor down the side of the bed!! Then went to the reception to ask to speak to a manager to be notified the receptionist was at the time the manager to say “I am sorry about this what would you like me to do” I was so shocked at the way he reacted!! To then move us rooms too a room with a broken shower, thick dust along the bathroom lock and the window sills and for the kettle to be full of lime scale. All I was offered was a complimentary drink from the bar. To then the next morning be woken up by a housekeeper walking in to our room at 9am baring in mind we was checking out at 11am. Really ruined our stay and our few days away to Weston-super-Mare!!! Would definitely avoid this as much as possible!!!

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear Conniebaseley Thank you for your review. I was very disappointed to read that you did not thoroughly enjoy your stay with us and please pass on my sincere apologies to your boyfriend. The housekeepers at the hotel would normally be highly praised for the condition and presentation of our guest rooms, I am truly sorry for any inconvenience you encountered and I will be sure to share your comments with the head housekeeper so that they can ensure they continue to present our guest rooms to the high standards I know they set themselves. We welcome all guests' constructive comments and feedback and thank you for brining your concerns to our attention. We do hope you will allow us the opportunity to welcome you back again and should you require accommodation in the area in the future, please do contact the hotel directly so that we may assure you of an experience that exceeds expectation. Kindest regards Guest Relations

"Stay after a day at Cheddar Gorge"

3
Italian_leagas, Birmingham, United Kingdom 22/04/2019

Had a one night stay at the hotel after a day in the Gorge. Its only 5miles away from there so in close proximity. The hotel has a spa that's free to use and a bar that has a terrace over looking the fields opposite which is a lovely view. It has an on site restaurant which i didn't eat bit looked nice i ordered from the bar menu which serves until 21:30 the food is nice aswell. The parking is free. I would recommend staying there if your taking a trip to Cheddar or any areas surrounding. I would rate this as a 3/4* hotel the rooms are nice just the hallways let it down slightly...

"Pleasant Hotel with Friendly Staff"

4
cherryjam3, Woodbridge, United Kingdom 20/04/2019

I chose this hotel in a bit of a hurry as we were travelling for work purposes at the last minute. Whilst the hotel was a little off the beaten track it was in a nice location and our room was very clean and nicely laid out. Fortunately we don't have any disabilities but my concern with the hotel is that there are quite a number of steps, awkward doors and different levels for anyone with visual or physical limitations. Also on the day we left a road closure made getting back to the motorway a little confusing ... some better signs would be helpful.

"Would not recommend"

1
Compass20204163408, Southampton, United Kingdom 18/04/2019

I am disabled and was put in a room that required going up or down 4 flights of stairs the room was small so I couldn't use my crutches and I have a severe nut allergy and was told they don't use any nuts and then saw on their menu yes they do (unless pine nuts aren't nuts and I've been wrong my whole life)

"a very well run hotel with loverley staff"

5
jearlshellfish, Truro, United Kingdom 11/04/2019

we often looked up at this hotel fron the m5 and never thought we would stay there though it would be too expensive we only stayed for 1 night the food was excellent so was the room the staff were very helpfull and freindly the views from this hotel were stunning we will be going back with out a doubt

"Beautiful location"

5
User 07/04/2019

We stayed at the Webbington Hotel for two nights and found it to be a place we would definitely visit again. The staff are very friendly and can not do enough for us. The spa was very relaxing and the pool refreshing. The views are beautiful yesterday we enjoyed sitting on the terrace in the afternoon sun shine. Our room was lovely, warm and very clean. Breakfast and evening meal were delicious and not over priced for a hotel.

"It is ok ..."

3
MortimerLake, Beds 06/04/2019

Stayed here for a couple of nights, seeing family in the local. It isn't terrible, however my wife and I struggled to find anything that stood out about this place. The view is excellent, you get an astounding hum of the M5 on a twilight evening and the pool would give a goldfish dizzy spells. The food isn't terrible, however it isn't worth shouting about and the bar selection is somewhat cliched from its modest selection. We used here as a base, rather than a place to be - which is why we think that it is kind of average.

"Wonderful Edwardian mansion in a rural setting"

5
Chrisatbristol, Bristol, United Kingdom 05/04/2019

Stayed in the main house in a veranda room. Enormous, comfortable bed and a very big room with double-aspect windows and doors leading out onto a large balcony. clean ,large , modern bathroom with a walk-in shower. Piping hot water and plenty of mains pressure. Dinner in the restaurant was excellent. A good range of choices to suit all budgets.

"Stunning views"

4
Paul B, London, United Kingdom 03/04/2019

Stayed here on a business visit. Obviously a wonderful place in its heyday, and still holds an attraction today - the balcony views are superb - food good at lunchtime. Massive reception area that looks like a bit of wasted space but there seems to be some works going on in this area. Quite a trek to the courtyard rooms through an excessively overheated corridor! Rooms also quite warm - couldn't open windows as the M5 can be heard as an annoying hum. Went into Axbridge with some colleagues using a taxi firm from Weston (Number 222222) and said we wanted to come back at 10.30pm...no problem the driver said as he gave me his card...however at 10.30pm there were no taxis available until the following morning! Uber do not operate around here...luckily someone in the pub gave us another number to try and we managed to get back! The hotel could do with a shuttle taxi of its own!!

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear Paul B Thank you for your review. We totally agree with you, the views from our terrace are spectacular, especially on a warm sunny day. Your feedback is most welcome and will be used to ensure we continue to deliver the best possible standards and service. I will be sure to share your comments with the team here at the hotel. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back again soon. Don't forget to Book Direct to take advantage of the best possible rates and offers. Kindest regards Guest Relations

"Another great stay."

5
TJ H, Paignton, United Kingdom 01/04/2019

The Webbington is our favourite hotel. We have stayed here several times. We always get great deals when booking direct. We have always received excellent service,fantastic food and a spacious and clean room. My only concern at the minute is why the main signage has been covered up for so long?!

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear TJH Thank you for your review and for choosing our hotel once again. Your feedback is truly welcome and will be shared with everyone here at the hotel. We are in the process of renewing the hotel signage and just waiting for some calmer weather to install the large sign that you refer to. Rest assured that this will be completed as soon as we can. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back again soon. Don't forget to Book Direct to take advantage of the best possible rates and offers. Kindest regards Guest Relations

"Wedded Bliss"

5
DWandDW, Weston super Mare, United Kingdom 21/03/2019

My wife and I chose this venue to get married. We had to cancel our original date to due to circumstances beyond our control. The rearranged date had also had to be cancelled, again to circumstances beyond our control. We thought we'd lost our deposit and started to look elsewhere, however the Wedding and Events Team offered us a third date as they knew about our circumstances. The venue can hold two weddings at once. Any misgivings about this can be blown away. Our wedding was at the same time as another and you certainly wouldn't have known that two weddings were happening on the same day. Neither wedding party met and many of the guests didn't even realise that another wedding was taking place. The Wedding and Events Team, Charley And Sophie were magnificent. The day ran without a hitch. The splendid Tiark Restaurant where we had the ceremony and the Wedding Breakfast was set out beautifully. The Wedding Breakfast which was afternoon tea itself was gorgeous, the Lemon Tart was amazing. The venue itself is its own selling point with its quirkinesses and charm. Situated in the Mendips, the location is beautiful. In the older part of the hotel, no two rooms are the same which is part of its charm. The beds are comfortable, the shower powerful. The room was very quiet The Tiark Restaurant is a beautiful wooden panelled room. Some of our guests used the Spa and swimming pool and were happy with it. I cannot praise the staff, the duty manager and the venue highly enough. They made our perfect day perfect. Thank you.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear DWandDW Thank you for taking some time to share your feedback. I am delighted that you both thoroughly enjoyed your special day and that the team at the Webbington Hotel could help ensure to was full of wonderful memories. I will be sure to pass on your comments to everyone here at the hotel and I know they will be very pleased that they could help make your perfect day. Thank you for choosing the Webbington Hotel, we do hope to see you again soon. Kindest regards Guest Relations

"Great visits"

5
alibabe65, Torquay, United Kingdom 18/03/2019

Just came back from another visit. Second in 3 weeks. Really enjoy it at this hotel. Lovely receptionist called Rachel who is really really helpful and great at customer service. Looking forward to going back again soon.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear alibabe65 Thank you very much for taking some time to share your feedback and for choosing our hotel for a return visit. We were delighted to read that you had another great stay and that the teams dedicated commitment to customer service helped ensure you thoroughly enjoyed our hotel, I will be sure to pass on your kind words to Rachel, who I know will be very happy to know she could help enhance your stay. Thank you for choosing the Webbington Hotel, we do look forward to welcoming you back again soon. Don't forget to book direct via the hotels website to take advantage of the best available rates and offers. Kind regards Guest Relations

"Family qedding"

5
LynH62, Chudleigh Knighton, United Kingdom 11/03/2019

Good service. Great wedding organisation. Food excellent. Our room was lovely bed huge bathroom great. It rained. Being in annexe got wet. A covered walkway to the annexe would be a great idea. Bar a bit expensive

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear LynH62 Thank you for your review. Your feedback is most welcome and I will be sure to share your comments with the wedding and events team and the management at the hotel, who I know will be very pleased that you thoroughly enjoyed the Family Wedding. Thank you for choosing the Webbington Hotel, we do hope we have the opportunity to welcome you back again soon, and please don't forget to book on the hotels website for the best rates and offers available. Kind regards Guest Relations

"Beautiful setting, could be great"

4
JohnnieHaHa, Stroud, United Kingdom 04/03/2019

Stayed for one night recently with my wife on my birthday weekend. Room was good size overlooking a small courtyard to the rear of the hotel. Bed was OK, bathroom was nice with everything you may need. No phone in room. The building itself is spectacular with real old school charm and great internal spaces. We discovered a wedding was in progress when we arrived which is fine as most hotels seem to host weddings throughout the year these days, this wasn't an issue as we assumed it would be managed to ensure it didn't spoil other guests stays. We booked dinner for that evening and to be honest the restaurant which seems to have it's own identity was a bit 1970s looking but that tickled us. However, the service was a little erratic with the mainly teenage staff either too brusque and nervy or cloyingly over attentive. This was amusing but the food we had was lacklustre and and bit bland, not enough to complain about before you suggest it, but just about OK. That night at about 12 midnight we were awoken by a group of about 15 wedding guests who had migrated from the bar and terrace (you'd think this was big enough for them), to the courtyard who for about 45 minutes, laughed like drains, shouted and squealed and generally made a noise 30 feet below ours and several other guests windows. I let this go for a while thinking somebody would herd them back to the bar but nobody did. I was gearing up to call reception when it all went quiet. I'm no spoilsport, it was somebody's big day but it was getting unbearable. When I mentioned it to the woman on reception she just replied ”did you call the night porter?” I would have thought the night porter had only one big task that night, keep the wedding party to their area so as not to upset sleeping guests. At about 7:30 the next morning the fire alarm was triggered by a guest with a gripe and the staff took a good 15 minutes to get the thing to stay quiet - me and the wife seemed to be the only 2 who assembled at the fire point! Mind you, we were already up so as to use the fantastic pool and spa facilities which are included in the tariff. Great pool, steam room, sauna and a well equipped gym if you need it. It was little inconvenient to have to traipse through the gym to get to the sauna and steam room but as this hotel is a spa business as well, this set up must suit their usual clientele so no worries. All in all, a lovely setting for a relaxing break but with a few small issues that could be easily ironed out with minimum effort.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear JohnnieHaHa Thank you for your review. I was very pleased to read that you enjoyed your stay, and I do apologise for any noise disturbance you encountered during the night. We do try to create ‘Quiet Zones' around the hotel during weddings and events and I hope it wasn't too much of an inconvenience to you. We do welcome our guests feedback, and thank you for providing some very useful constructive comments, which we will be sure to share with the management team so that we can continue to ensure our guests the best possible experience. Thank you for choosing the Webbington Hotel and Spa. We do hope we have the opportunity to welcome you back again soon, and don't forget to visit the hotel website and book direct for the best available rates and offers. Kind regards Guest Relations

"Anniversary"

5
Roam66692428998, Weston super Mare, United Kingdom 25/02/2019

Clean room, friendly and helpful staff. Food was lovely, had room service and ate in the bar, both really nice food, a decent portion and reasonably priced. We had a lovely weekend there and would return in the future.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear Roam66692428998 Thank you for taking some time to review our hotel. I know the team here will be very pleased to read your comments and that you had a thoroughly enjoyable experience. Thank you for choosing the Webbington Hotel and Spa. We do hope we have the opportunity to welcome you back again soon, and don't forget to visit the hotel website and book direct for the best available rates and offers. Kind regards Guest Relations

"Night away"

1
shaunwarren1, Exeter, United Kingdom 24/02/2019

As this is my 2nd review ( the 1st was removed ) I thought I'd update the Hotel is very tired in need of a lick of paint the outside could do with a sweep & a gardener wouldn't be out of place for a visit , as for the food "David [-] " needs to read a cookery book as the Barnsley Chops that were served unfortunately were inedible break fast was a a joke the toaster was on but there was no bread the full English came without a fried egg apart from the refund upon departing there was nothing else to say

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear shaunwarren1 Thank you for taking the time to write a second review, I do apologise if your first review did not meet the required guidelines and was removed by the TripAdvisor quality control department. Your comments are most welcome and will be shared with the head chef and his team. However, I was disappointed to read that you did not enjoy your experience, we would normally receive constructive and positive feedback, which does help to ensure we continue to deliver the best possible service and standards that we strive to achieve for all our guests enjoyment. I am glad that prior to your departure you were able to speak with a member of management who did all they could to resolve and address your feedback at the time. Thank you for choosing the Webbington Hotel. Regards Guest Relations

"Exceeded expectations"

5
User 24/02/2019

I had wanted to visit hotel for many years as we drove past it every time we went on holiday. On reading the views we were a bit sceptical. However, these were a bit unfair or we just didn't have any issues. We had a double room at the back of the hotel which had a king size bed and a lovely large ensuite. Everything was nice and clean and we had everything we needed. There was a wedding going on but we didn't hear a thing and had a lovely peaceful night. We didn't have an evening meal as we had chips at the seaside. We did have breakfast and the choice was very extensive and was really tasty. The staff were all really helpful and friendly. The hotel has some great free facilities open to all residents and is located in a wonderful spot. If we are down here again we will definitely stay here again.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear mrcurtains Thank you very much for sharing your feedback. We were delighted to read that you thoroughly enjoyed your stay and that our dedicated team could help enhance your experience. Your feedback is truly welcome and will be shared with everyone here at the hotel. Thank you for choosing the Webbington Hotel and Spa. We do hope we have the opportunity to welcome you back again soon, and don't forget to visit the hotel website and book direct for the best available rates and offers. Kind regards Guest Relations

"Highly recommended for a wedding"

5
AliMead1962, Bridgwater, United Kingdom 23/02/2019

Stayed here for our daughters wedding. Lovely old building with amazing staff. Beautiful views & lots of photo opportunities. The whole day was very relaxed and run seamlessly due to the hard working staff. Charli, the wedding coordinator is fantastic. We had room 9 which is a beautiful, large room with beams & a modern shower room. Two of our party had the disabled ground floor rooms which were easy to access in the court yard. Vegetarians & gluten free guests catered for very well. The wedding meal was tasty & piping hot. Breakfast was good this morning with lots of gluten free choices. Thank you.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear AliMead1962 Thank you for taking the time to review our hotel following your daughter's wedding. I was very pleased to read that you and your guests thoroughly enjoyed your experience and I will be sure to pass on your comments, I know Charley and the team will be very pleased that they could help make your daughter's special day so very memorable. Thank you for choosing the Webbington Hotel and Spa. We do hope we have the opportunity to welcome you back again soon, and don't forget to visit the hotel website and book direct for the best available rates and offers. Kind regards Guest Relations

"It has gone down hill"

3
ady111111, Southampton, United Kingdom 22/02/2019

Stayed here before and the hotel was great unfortunately the place has gone down hill as there were cigarette butts all over the floor at entrance , patio and rear garden lobby , broken glass on the patio and dirty towels left in the leisure center

"All good except the creaky floors!"

3
GemM120, Leamington Spa, United Kingdom 21/02/2019

I stay at the Webbington a lot when I am working in the South West as a break in my journey. Pros: Staff helpful and friendly. Spa facilities inc small pool and gym. Hotel is aged but clean and tidy. Food has always been very tasty in both the bar and restaurant and a good selection at breakfast. Cons: Very creaky floors in the courtyard bedrooms. Unfortunately last time I stayed one of my room neighbours was very late to bed and the other one was an early riser so only a few hours sleep - it literally sounds like they are walking in your room. The pool heater had broken last time I was here and it was like swimming in the North Sea but it was quite refreshing ;)

"Comfy, clean good value"

4
User 14/02/2019

The hotel room was an executive double, which was clean, comfortable with everything we needed for an overnight. We ate in the bar which was good value and the breakfast was nice and fresh and the staff made sure there was plenty. The staff were attentive. All in all good value for money and we found it cheaper to book direct for our stay. We would stay again

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear jasonhR934LI Thank you very much for taking some time to review our hotel. I was delighted to read that you enjoyed your experience and that you saved on the room rate by booking direct. I will be sure to share your feedback with all at the hotel and I know they will be very pleased to learn that they helped enhance your stay. Thank you for choosing the Webbington Hotel and Spa, we do hope to see you again soon. Don't forget to visit the hotel website for the best rates and offers. We also price match any other room rates found online. Sincerely Guest Relations

"Quite remote but good views once you are there"

3
springtides, London, United Kingdom 10/02/2019

I would have rated this hotel higher because it's generally OK and has a country house feel to it as well as there being a spa. My main gripe is the long route you have to take to some of the rooms and there was no lift so it's a struggle with heavy cases. Some staff were great- others not so. It's very much a wedding venue and tends to attract large parties. Lots of parking and nice views but quite close to the M5.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear PhilofEnglandLondon Thank you for your review. Our period Edwardian property is set over quite a larger area and I do sincerely apologise if there was any inconvenience accessing your room. The hotel offers a porterage service and would be available to help and assist with your luggage, again, I apologise if this was not offered. Your feedback is most welcome and will be shared with the management to ensure we continue to offer the high standards and service we set ourselves. Thank you for choosing the Webbington Hotel and Spa, we do hope to see you again soon. Don't forget to visit the hotel website for the best rates and offers. We also price match any other room rates found online. Sincerely Guest Relations

"Spa day"

2
User 01/02/2019

I attended the Webbington for a spa day with my mum after recent illness. We couldn't fault the treatments received from Sue, the afternoon tea or the sauna and steam room. I was however, very disappointed with the temperature of the swimming pool. It was freezing, even though we were assured by members of staff that it was 28 degrees. There is no way the swimming pool was this temperature. It ruined our afternoon because we hoped to spend all afternoon at the venue relaxing but the pool was just too cold. I have emailed the manager my feelings on this matter and how we were disappointed but this has obviously fallen on deaf ears because we have not had a reply. I wouldn't recommend visiting unless there are guarantees that the management have amended the temperature of the swimming pool.

LatonaLeisureGroup, Guest Relations Manager at Webbington Hotel and Spa, responded to this review
Dear Neil C Thank you for your valued feedback. Please accept my sincere apologies for any inconvenience suffered due to the pool temperature. At the time of your visit the pool temperature thermometer was defective and displaying an incorrect temperature reading, I would like to assure you that this has now been addressed and rectified. However, I understand that this cannot remedy the situation during your visit. Therefore, should you wish to return and use the facilities again, please contact the hotel directly, whereby we can assure you of our commitment to our guests and the facilities we provide. I will be sure to pass on your kind comments to Sue and the team regarding the treatments and services you enjoyed. I do hope you will visit us again and we look forward to welcoming you back and providing you with the services and standards that we pride ourselves on. Kind regards Guest Services

"Really enjoyable stay."

4
derekallum, Ashprington, United Kingdom 26/01/2019

We stayed for 4 nights over Christmas on a bridge holiday. Sharing the hotel with us was a group of walkers. The bridge hosts, Frank and Gina, were wonderful. If you tired of bridge, there were lots of different puzzles to go for. At the end of the stay, most couples went home with some kind of prize. The food was of excellent quality,especially breakfast. I admit, though, I shouldn't have chosen turkey for Christmas lunch as it was, as is normal with turkey, pretty tasteless. Our room was very comfortable on the first floor. We would recommend anyone staying there not to get a room on the second floor as it is a bit of a clamber up the stairs. There is no lift. The only reason we do not award 5 stars is that the heating gets turned off quite early. So the radiators were getting cold before we got back from our bridge sessions. As it was winter, we can't comment on the outdoor facilities..

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear derekallum Thank you for taking some time to review our hotel. I was very pleased to read that you thoroughly enjoyed our period property over the festive season and that you found the service and dining to your liking. I will be sure to pass on your comments. Thank you for choosing the Webbington Hotel, we do hope we have an opportunity to welcome you back again next year, for the annual Christmas Bridge Break. Sincerely Guest Relations

"Lovely surroindings"

4
MarrobinWarwickshire, Warwickshire 19/01/2019

Went in January for a post Christmas break. Hotel was immaculately clean. Room was large by comparison to other hotels and well furnished. Staff were friendly and reliable. The only downside was the lack of heat. Going away in January you expect to be cold outside but not inside. Had to put extra blankets on the bed at night. Also a big missed opportunity in the bar lounge...an open grate but no fire which would have added to warmth and ambience. The pool room was warm but not the water. Enjoyed our stay and would return but just some simple things that could have made it better

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear MarrobinWarwickshire, Thank you for your review following your stay at the Webbington Hotel and Spa. I was glad to read you enjoyed it and had a good Post-Christmas break at our charming Edwardian manor near popular touristic attractions such as the Cheddar Gorge, the Wookey Hole Cave, Weston-Super-Mare and Bristol. However, I was sorry to read the issues you experienced during your stay regarding the temperature and I would like to apologise for the inconveniences that it may have caused and I wanted to let you know that I have passed your review to our team who will look into more detail the issues mentioned in this review. Once again, thank you for choosing us and taking the time to leave us your valued feedback. Should you visit the area again soon, we will be more than glad to welcome you back to the Webbington. Best regards, Guest Relations

"Lovely two night stay"

5
LindandJohn, Exeter, United Kingdom 11/01/2019

My husband and I returned here having previously come with a group on two occasions. Our room, thanks to Jamie, was wonderful. As always everything was clean and the food delicious. My brother and his wife joined us the second night and also enjoyed their stay. My only slight criticism is that I do find the restaurant a bit chilly and sat near the radiator. We found the staff all very helpful as usual, and love the pool and sauna. We will no doubt return to this hotel in the future.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear LindandJohn, Thank you for your review following your stay at the Webbington Hotel and Spa. I was glad to read you had a lovely two night stay and that you and you brother and his wife found our charming Edwardian manor and its facilities to your liking. I will pass your compliments to Jamie, I am sure he will be happy to read your comments. It is our priority to make sure we provide our guests with great value facilities so we can provide them with a pleasant experience and I am glad this had been the case. Regarding the temperature of the restaurant, I would like to apologise for the possible inconveniences this had caused and wanted to let you know I will pass your comments to our team at management, so they can inspect in more detail the issues raised in your review. Once again, thank you for choosing us and taking your time to leaving us your valued feedback. Should you visit the area of Bristol and Somerset again soon, we will more than glad to welcome you back at our Webbington Hotel and Spa. Please don't forget to book direct for the best rate. Best regards, Guest Relations

"Excellent Location and service"

5
User 19/12/2018

Had a full day of pampering on my birthday September 2018, the location was beautiful, the staff were warm and welcoming . Has a full body massage which was extremely relaxing, my husband was snoring during the massage. Lol. I would definitely recommend.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Olubunmi F, Thank you for your kind feedback following your visit to our Webbington Hotel and Spa. I was very pleased to read that you enjoyed the treatments you received at our lovely spa and found them so relaxing. I will be sure to pass on your review to our team at the hotel and I know they will be happy to read your comments. Once again, thank you so much for choosing us for such a special occasion and we hope to welcome you back to the hotel should you visit the area of Somerset again. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations

"One night stay"

4
User 18/12/2018

Good food. Great entertainment. Pleasant rooms. Only criticism was cold when we arrived. It did warm up after I mentioned it, not sure if that was the reason or it was just on a timer. It was also a disappointment that the pool was closed temporarily but we did use the sauna and steam room.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Jean M, Thank you so much for your review following your stay at the Webbington Hotel and Spa. I was pleased to read you had a good stay with us and that you found the food, entertainment and accommodation to your liking. Should any of our guests need assistance or have any enquiries during their stay, our friendly and commended team at reception will be eager to go the extra mile and assist where possible to ensure an enjoyable and memorable experience. Once again, thank you so much for choosing the Webbington Hotel and we do hope to welcome you back again soon. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations

"More 'Johnny English' than 'James Bond'!"

2
User 18/12/2018

We booked a table for our organisation's Christmas party, a 'James Bond' themed evening. The party itself was reasonable but the food was awful. Most of it came out cold, it was of poor quality and many of our party didn't get their meat at the same time as their veg! I had booked a meal here for Christmas Day but phoned today to cancel based on this disappointing experience last week. When I fed back that the food was 'rubbish', I was told it was not rubbish and that I was entitled to my opinion but they had an experienced chef and the food was not rubbish!! Talk about listening to customers - what a joke!! I am local to the Webbington but will not be attending any further events there, neither will I recommend it to friends. I've never left a review in my life but feel incensed enough to do so today.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear SamwhichC Thank you for your feedback following your visit at the Webbington Hotel and Spa. On behalf of all the team, I would like to apologise for the issues you experienced with at the James Bond Christmas Party night. I am extremely disappointed that your experience has resulted in you to cancelling your meal on Christmas Day. The hotel manager would very much like to discuss your comments further and hope that you will afford him an opportunity to restore your faith in the Webbington Hotel and the dedicated commitment to our guests and service they provide. Could you please contact him directly on info@webbingtonhotelandspa.co.uk Thank you for choosing the Webbington Hotel and Spa, I do hope we have an opportunity to welcome you back again. Best regards, Laura Guest Relations

"So disappointing!!!"

1
Cords8, Lowestoft, United Kingdom 10/12/2018

Stayed here to celebrate my birthday whilst visiting surrounding areas like Cheddar and Wells. Arrived in our room (Room 5 / family room)only to find none of the radiators were working, so had to put on the old style storage heaters, even the towel radiator didn't work. The room wasn't much better, after a completely sleepless first night, waking up throughout the night due to a spotlight pouring light in as the curtains in the room were hung too low and didn't even touch the bottom. The bed base was also broken but did not realise this until the following night when I experienced exactly the same only to rotate the bed base around so as to be able to get proper support. The spotlight was exactly the same the second night and upon asking the night porter to switch it off He told me he had not been trained as to where to switch it off. So as a last resort we packed excess linen into the gaps to try and cut out the light pouring in. The bedroom didn't get vacuumed all through our stay as bits were on the carpet from the moment we checked in. The light fittings were caked in cobwebs and in general just not very clean. Breakfast wasn't the best as not a fan of buffets , come on people what's wrong with a plated cooked breakfast. Also had dinner in the restaurant the first night and chose to eat off the TDH menu. The wife's soup was the best meal with my prawn and pineapple salad so basic and tasteless. Main course we had a Barnsley chop that was so over cooked and unenjoyable with the wife having vegetable moussaka which was bland and oily. Needless to say we didn't return the following night to eat off the a la carte menu and decided to go elsewhere to celebrate. The bar/terrace seemed a nice place to enjoy a drink but they never closed the curtains and on a cold winters night, make it cosy you will keep your customers drinking instead we disappeared back to our room. Upon checking out I did complain only to be told “oh ever so sorry nobody has previously brought your concerns to our attention before” upon which I asked for a duty manager to come with me to the room to point out the issues. Again I was told “no one had brought this to our attention previously “ We also used the spa on the first day only to find the pool is nowhere near the steam room or sauna which requires you to negotiate an uncomfortable walk through a busy gym in your swim attire with several doors open. Needless to say I won't be returning and if you happen to stay in room 5 (family room) I'd be curious if they actually do something about the broken base, undersized curtains and spotlight right outside the windows. Or shall the next complaint have the same standard reply I received “ apologies nobody has previously brought that to our attention”

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Cords8, Thank you for your review following your stay at the Webbington Hotel and Spa. I was very disappointed to read that you did not thoroughly enjoy your stay, on behalf of the entire team I would like to sincerely apologise for the issues you experienced. It is our priority to make sure we offer a positive and relaxing experience. We are very sorry our services fell short of our own high standards of customer service and standards we strive to provide. Please be rest assured that I have passed your comments to the management and maintenance teams so that we can address any areas on concern as quickly as possible. We take our guests' feedback very seriously indeed and this helps us to ensure we maintain and improve our standards and services. We do hope you will consider the Webbington Hotel again so that we have an opportunity to restore your faith in the hotel and facilities. Once again thank you for choosing the Webbington Hotel . Best regards, Laura Guest Relations

"Service is fab"

4
Global54908543015, Llantrisant, United Kingdom 08/12/2018

Hotel is in a lovely setting, clean & comfortable albeit a little tired. The staff are fantastic - attentive & professional and the food in the restaurant and at breakfast was very good. The room was spacious and clean, although the layout of the hotel is warren-like with many steps so may not be ideal for less agile guests

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Global54908543015, Thank you for your review following your stay at our Webbington Hotel and Spa. I was pleased to read you had overall a good stay with us and you found our staff services and facilities to your liking. I wanted to note that due to the layout of our charming Edwardian manor, it is not possible to install a lift. However, should our guests need any assistance for any reason or need a more accessible room, our friendly and dedicated staff are eager to go the extra mile and help where possible. Once again thank you for choosing our hotel and taking some time to share your valuable feedback. We hope we will have the opportunity of welcoming you back to the Webbington Hotel and Spa again soon. Best regards, Laura Guest Relations

"Excellent hotel and customer service, shame about the access"

5
howardbD3242QR, St Helens, United Kingdom 07/12/2018

My wife and I stayed on 5 December. We had, many times seen it from the M5, and promised we would stay. I checked the reviews, so booked. The receptionist, helpfully, suggested we use junction 22, so that we came via the main road. She didn't say that this still involved several miles of single track road. A bit worrying, late in the evening, when we were tired. As we, finally, approached the entrance, our hearts fell. There were LOTS of steps. I, foolishly, had failed to tell them that my wife has very limited mobility! When we finally, got to the desk, the receptionist, kindly offered to move us to a family room, which was much closer. That still involved 37 steps from carpark to room. To make it worse, the steps vary in height and pitch. The handrail changes from side to side, and, in some places, there is no handrail. The food was excellent, the service simply superb. I can, especially, praise the breakfast, both in choice and quality. It's a lovely building, but a little tired in places. Our room (5) had a lovely, virtually new shower room, with a fabulous rainfall shower. At the same time, the curtains were tatty, and there was a hole in the window. We didn't try the leisure centre. I would DEFINITELY recommend my friends stay there, but, unfortunately, won't be able to return ourselves, because of all the steps. To be fair, had I told them about her mobility, I'm confident that they would have been honest, and suggested we try one of their sister hotels.

"Nice place, but a few faults"

3
Graham186314, Ramsgate, United Kingdom 02/12/2018

We stayed here for three night,the rooms are very basic with only a very small shelve above the hand basin,which you could only put three items, When we arrived the heating in our room wasn't working,so they gave us a small fan heater, and said they would get maintenance to look at it the next day,it didn't happen and we had the small fan heater for the three days, The breakfast is £10 each for full breakfast,which included tea or filter coffee which I think they forgot to put the coffee in the filter,if you wanted a cappuccino it was £1:50 extra,and if you wanted a cappuccino in the bar it was £3:50 The staff at reception were very pleasant,but found the bar staff a bit unsociable.

"Nice location"

5
CliveW104, Cheltenham, United Kingdom 02/12/2018

Very nice hotel , nice staff meals , nice gym and spa plenty of free parking, set on the foot of a hill , great for hill walking or visiting local area , just off the M5 , very quiet location ten minute drive from Weston Super mare

"Can't wait to go back :)"

5
User 18/11/2018

This was a birthday treat for me from my parents as they love it here, and I loved it too. Good timing as the pool is about to be closed for a refurb but it was still lovely to use, along with the gym and steam room. All of the staff are lovely and remembered my mum and Dad from last time. Nothing is too much trouble, the food is lovely and the general vibe is very relaxed. The room for me was a standard double which was perfect for me, it had a lovely view and included a bath/shower combo and overall is very comfortable. The building is very quirky, with creaky floorboards (not a complaint, it's a reassuring sound) and old fashioned architecture details. I can't wait to come back for a longer stay to chill out even more.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Traveler45966079541, Thank you for your review following your stay at our Webbington Hotel and Spa. We would like to thank you and your parents for choosing our hotel to celebrate your special occasion. It is our priority to make sure our guests have a positive experience at the hotel and this is why we, as team, take care of every single detail and I am happy to see you found our staff helped to enhance your stay. Once again thank you for choosing the Webbington Hotel and leaving us your valued feedback. I will certainly pass your comments to our team who I know will be indeed very pleased to read them. We look forward to welcoming you back again soon. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Would return"

5
User 12/11/2018

So I booked this hotel as it was £60 breakfast.i requested a specific room. What can I say.they provided. The room was amazing (room 9) huge and very comfortable. Didn't have an amazing vue but I didn't sit staring out the window.the staff were lovely the bar staff didn't get his name did everything to make me feel comfortable and was very friendly. The same with the receptionists. Dinner from the bar menu was lovely and really good priced.only had tap water so don't know about the drinks menu. The room was in the old side which was lovely and rustic, just my style. Breakfast was lovely 7.30-9.30. As the hotel didn't have many guests the waiter took your order for cooked food which was lovely. The pool was nice and good changing rooms. Massive gym if you wanted to use it.bit strange walking through the gym to the sauna but not to bad.Everything was lovely and just what I needed for a night away to clear my head.the only 1 thing I could suggest is to bring your own hairdryer as the one in the room you have to hold down which hurts after a while and may be an issue with people who have joint issues.also the dryer in the changing rooms for the spa facilities,are the old style burn your Hand jobbies but I think there having a refurb in the leasure part soon so may change.all in all it was a very enjoyable stay.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Emily A, Thank you for your review following your recent stay at our Webbington Hotel and Spa. I am glad to read you enjoyed your overall experience with us and you found our services and amenities of our gorgeous Edwardian Manor to your liking – including our highly praised dining options. Regarding the gym, as stated in our website, a short walk through the gym is required to access to the sauna. This is due to the layout of the building and I would like to apologise for the inconveniences this may cause. Thank you for choosing our hotel and taking the time to leave us a review. I will pass your comments onto the hotel team, as this helps ensure we continue to offer the standards and service that we pride ourselves on. Should you visit the area again, we would like the opportunity to welcome you back at the Webbington Hotel and Spa. Please don't forget to book direct for the best rate. Kind regards, Laura Guest relations.

"Good value"

3
jacfive, Coventry, United Kingdom 07/11/2018

I wasn't expecting the ritz for the money we payed the room was a bit grim carpet could have done with a clean but like I say it wasn't the ritz bathroom ok plenty of hot water clean comfy bed the best thing about this place was the cooked breakfast loved the bacon & sausage best bit was tinned tomatoes lovely, for the money it did what it said on the tin.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Jacfive Thank you for your valued feedback following your stay at the Webbington Hotel and spa. I was very pleased to read you had an enjoyable stay in our gorgeous period property and you enjoyed our highly praised breakfast with fresh, locally sourced ingredients. Thank you for choosing our hotel and I will be sure to pass on your compliments to our dedicated team. Should you visit area again, we would love to welcome you back. Please don't forget to book direct with us for the best rate. Kind regards, Laura Guest Relations

"Birthday Visit"

3
JanetJ779, Bedford, United Kingdom 06/11/2018

Used our Tesco Vouchers to book this hotel for 3 nights away on my birthday. We paid extra to upgrade the accommodation as we find if you book with vouchers you seem to get allocated a far from perfect room. The room was OK although even then the rooms on either side of us were larger and laid out better.We were in main building which was a bonus as many rooms are in the annexe. The evening meals were quite good and reasonably priced the only snag is that it was very chilly In the restaurant.Staff were pleasant and very efficient.Breakfasts were also good ,plenty of cereals and fruit,usual items on the hot buffet although you had to order fried/poached eggs to order ,if you wanted to eat them with the rest of the items one or other got cold.Toast,croissants ,pastries and yoghurts were also available.Haddock and kippers are also on the menu but my husband found the haddock to be a bit dry. We have stayed here before and did use the nice swimming pool but unfortunately did not have time this visit. The hotel is a bit out in the sticks,the M5 is close but you don't hear the noise when windows shut and it doesn't spoil the view across the valley. My rating would be good rather than average if I had that option.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Janet J, Thank you for your feedback following your recent stay at our Webbington Hotel and Spa. I would like to thank you for choosing us for such a special occasion and I am very pleased you enjoyed your visit. Our priority is to provide our guests with an enjoyable experience and this is why we work hard to offer all our guests high quality amenities. I was sorry to read about the issues you encountered at the restaurant – I would like to let you know that any comments, questions, or assistance our guests may need, our staff is only too pleased to go the extra mile and assist where possible. Once again, thank you for choosing our hotel and leaving us your valued feedback. Shoud you visit the area again soon we will be more than pleased to welcome you back at the Webbington. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations.

"Webbington"

4
kendrew2017, Devon, United Kingdom 04/11/2018

Very large hotel with lots of stairs and steps long coridoors.Not ideal for the elderly ,very good breakfast,good size pool although very cold water.Huge gym ,good sauna and steam room,happy to pay £60 to include very good breakfast,nicely sereved.Would stay again if the price was good.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Kendrew2017 Thank you for your valued feedback following your recent stay at our Webbington Hotel and Spa. I am glad you found our facilities to your liking and I would like to apologise for the issues you experienced with the cold water. We work hard to offer our guests a special, relaxing experience on our Edwardian manor and we aim to provide high quality amenities – including the free use of the gym facilities for our guests and our praised breakfast, made with fresh and locally sourced ingredients. Unfortunately, due to the layout of our building we are not able tooffer a lift. However, our dedicated staff are eager to assist where possible should our guests require any assistance with luggage. Thank you for choosing our hotel and sharing your feedback. We do hope we have an opportunity to welcome you back again when next visiting the area. Don't forget to book directly with the hotel for the best rate. Best regards, Laura Guest Relations

"Lovely pool staff very friendly and helpful"

4
Susiewi67, Bristol, United Kingdom 01/11/2018

Pamper stay for friends birthday lovely lunch , swim, and dinner. Drinks reasonably priced. First class massage from beauty therapist, at the hotel Sue Gale. Massage included back neck and shoulder massage , mini facial and either hand or foot massage.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Susiewi67 Thank you for your review following your stay at the Webbington Hotel and Spa. We feel we can offer an ideal experience for a relaxing getaway, with various local attractions nearby such as Weston Super Mare, the Wookey Hole Caves, the Mendip or Cheddar Gorge . I was very pleased to read that you had a lovely experience at the Hotel and I will pass your compliments onto Sue Gale, the beauty therapist at our Leisure Club. Thanks for choosing us and leaving us your feedback and we look forward to welcoming you back again when next visiting the area. Please don't forget to book direct with us for the best rate. Best regards, Laura Guest Relations

"Half tern break"

4
mariaherlihy6, Brighton, United Kingdom 30/10/2018

We booked here for a night whilst spending a few days in the West Country for the half term break,when we arrived they didn't have. A Family rom available as booked but quickly upgraded us to a wonderful exec room.This was perfect Breakfast was good and the staff were able to accommodate my granddaughters coeliac disease by providing gluten free range and soya milk for her dairy allergy. Staff were not overly helpful but OK.The hotel is off the beaten track but still beauitful would stay again.

"Lovely hotel"

4
Charlie E, Brackley 28/10/2018

Stayed here as an early birthday treat, made the reservation through booking.com & put in the special instructions could I have best room available as it was my birthday & they delivered!! Our bed was 2 singles pushed together, it was massive & very comfortable, 5 pillows plus 2 spares in the wardrobe! 2 huge bath sheets. Despite being able to see the M5 in the distance the view out of our window was fantastic. We had tea, coffee, hot chocolate & biscuits available, we had a small hallway to separate the bedroom & our bathroom. Freeview TV. Coathangers, chair, desk, menu for the terrace bar. Didn't tey facilities but that was personal decision. Breakfast was OK, could have done with being hot as was warm but good all the same, cereal, fruit juice, fresh fruit, yoghurt, toast, jams, marmalade, all milks, fry up, different eggs on request, kippers etc. Check out was by 11 which was lovely as you can get a long lie in. Overall would definitely stay again.

"Beautiful setting and comfortable stay"

4
Carole K, Saltash Cornwall 28/10/2018

We stayed here for one night to break our journey from Cornwall to the Midlands. I have often noticed this hotel from the M5. We decided to break our journey this time and when looking for hotels this one came up with special 'winter rate' and seemed good value. We were given a 'superior room' with beautiful views of the Somerset levels. Unfortunately you could hear the motorway but it didn't bother us as we had the window closed. Our room and bed was very spacious and comfortable. The hotel has lots of character. We ate in the restaurant and found it very good value and delicious. We enjoyed our stay here very much.

"Very disappointing 'Spa-day'!"

2
kelsiechappell, Somerset, United Kingdom 27/10/2018

After what has been a stressful couple of weeks for us, my sister and I decided to treat our mum to a birthday pamper at The Webbington. We booked a spa voucher online at SpaSeekers ahead of the day and I was called by a lady by the name of Sue I believe, that helped me arrange the day. She gave me details on times of arrival, what to bring and booked us in for our treatments. I queried with her, whether all 3 of us could have our treatments at the same time but unfortunately this wasn't an option; however she did say that 2 of us could go in at the same time and 1 of us would have to go in on their own after. As I wanted us to spend the day together and for no one to be sat on their own, I declined the offer. Therefore, we had 1 treatment booked for an hour at 13:30, 1 at 14:30 and the last one at 15:30. On arrival, we headed down to the spa where there was no one at the reception. We used the telephone to 'call for assistance' and was told someone would come down. We waited for 7 minutes, before another couple came down to the spa and were then also waiting. The gentleman also used the phone to call for assistance and again he was told that someone would come down. After 10 minutes of waiting, what appeared to be a male fitness instructor came out from the gym with a member of the public. He acknowledged me by saying that he would be with me shortly. He proceeded to collect a towel, of which he then threw at the customer that walked out from the gym with him. We were then given our towels and some robes. You could see that the towels were fresh as they came neatly folded from a packet that we saw him open. However, none of us used the robes as they smelt very 'fousty' - as if they'd been hung in a kitchen. The overall layout of the place is quite poor. You have to walk through the gym to get to the changing rooms and then walk back out through the gym to get to the pool. When you're walking around in a towel through a gym full of men, it makes you feel a bit uncomfortable. Something else that we found slightly uncomfortable to see is the fact that there were staff cleaning the stairway and the skirting of the spa. Now, as I was told that we couldn't arrive until 10am, why isn't the cleaning done at the beginning of the day before members of the public arrive? My mum went for her treatment at 13:30, to be told there had been a mess up with the bookings. Her treatment would now be delayed until 14:00 and then both my sister and I would go in at 15:00. This was exactly what I didn't want to happen because then my mum had to sit on her own for an hour. In the end, my mum didn't go in for her treatment until 14:15, which at the time my sister and I were aware of because nobody came to notify us. So, when we arrived at the treatment room just before 15:00, we the didn't go in until 15:15. When I purchased the vouchers, the detail of the treatment was 'Back, neck and shoulder massage, with mini facial and a hand (or) foot massage'. When my mum came out from her treatment, she told me that she wasn't given the option and was just given a hand massage. We did give feedback about this matter to the beautician. But our treatments should have been clarified with us on our arrival. I would like to say though that my mum, my sister and I were all very satisfied and relaxed after our treatments. The girls were very friendly and professional. In addition to this, when you treat yourself to a massage you expect relaxing surroundings. However, at The Webbington this isn't the case. Because it would appear that directly above the treatment room there was a wedding party. I know this because whilst we all had our treatments we could hear them all scuffling around upstairs. We arrived at 13:00 and left at 16:30, which I can say is the first time I can remember ever spending such little time at a spa. My sister and I paid £160 for the privilege of the day and I can categorically say that it was not worth that AT ALL and we will not be returning.

"Not quite at the top"

4
Philip J, Aldershot, United Kingdom 24/10/2018

Stayed for two nights for a wedding at the hotel with all of the families and friends. A lovely old Edwardian manor house converted and added to with fantastic views west over the Somerset Levels. However, being an old building there are problems. There are many short and long flights of stairs and turns. It can get confusing. The hotel is looking tired in places and has dark paneling in many area's. Room 7 was good with a super king bed. However, the radiator would not work but housekeeping brought a small fan heater. The electric towel rail in the bathroom was not working although switched on. Staff, particularly housekeeping, were excellent. Breakfast buffet was very good even though the hotel was very full. The facilities for a wedding are very good and staff did their very best to make it go well. Can be recommended as a complete wedding venue and as a base for exploring the area including Axbridge, Cheddar and the Mendips. The hotel has a 10m pool, large gym and steam and sauna rooms. Shame there is not a jacuzzi as well. It does however need better signage as it is along a narrow winding country road and you come across the entrance suddenly.

"Poor Signage Outside and Inside"

3
SillyFizzy, London, United Kingdom 23/10/2018

Took ages to find the hotel, signs on the roads were not clear. Luckily I was traveling in the afternoon otherwise it would take much longer to find the hotel in the dark. The outside of the hotel and the public areas look nice. Receptionist was friendly. But the signage to room was very poor, took a while to find it. I requested a GROUND FLOOR room but had to navigate my way through loads and loads of stairs again poorly designed, I almost fell several times. My room was OK in size but tired looking, full of stains on the carpet. Breakfast was OK.

"Tired and dated"

3
321skelly, Thornton Cleveleys, United Kingdom 18/10/2018

We had two nights here whilst visiting family in the area but I don't think I would stay here again. The whole hotel could do with an update, new carpets and painting. Our room was really quite small and cold, there was no way to turn on the radiator, I think it is centrally timed by the hotel and when trying to turn the thermostat knob I noticed it was thick with cobwebs behind it. The bed was comfortable though and the bathroom a good size although also quite cold. We had booked to eat in the restaurant the first night as our family were going to meet us in there and although the meals were fine the staff seemed very fed up and unfriendly. After we had eaten we went into the bar area but had to wait ages for someone to turn up and serve us, again in a miserable fashion. The following night we just ate in the bar and the staff this time were much more attentive and quick to clear tables. The pool is nice and big although the changing rooms are not in the pool area, you have to walk a short way over a tiled floor where people are walking with outdoor shoes on, as I had no flip flops this wasn't a very nice experience. Also if you want to use the steam room and sauna you have to trail right through the gym whilst dripping wet with a towel wrapped round you and again barefoot. Not a very good layout at all, I would highly recommend people to take flip flops with them. We didn't use the gym but it looked very good with a variety of equipment. Breakfast is buffet style and when we first turned up we assumed we had to wait to be seated (as you do in most hotels) but there was no one around at all, I eventually went back to the bar and asked the woman there if we were to just seat ourselves and she very rudely said ‘well of course you do, sit where you want'. Once seated we were asked if we wanted tea or coffee but then the man just marched off without telling us anything about the breakfast or where it was. The breakfast itself was fine, hot and well cooked and plenty of choice. Overall the thing that lets this hotel down is the indifferent staff who really give off a feeling that they are not interested and for that reason I couldn't really recommend it.

"Return trip"

5
User 12/10/2018

Stayed for just one night on return from a trip to Tenby. As always a warm and pleasent welcome.Food on spec and good value, room clean and comfy. If I could offer one small citisim please try and provide a couple of local brewed beers,then each visit would be complete!! A big thank you to all the team who work so hard to look after us,we really appreciate your efforts and look forward to calling by again.

"September Wedding"

5
rmk1205, Weston super mare 08/10/2018

We had our wedding here on the 22nd September and we can honestly say it was such an amazing day! We booked the Webbington for our reception back in 2016, and was so lovely to see everything all come together! A BIG thank you to Roger, Miro, Laura-Jayne & all the team for looking after us on the day, everything went so smoothly! the food was spot on and family and friends all commented how delicious it was! We had the resident DJ booked in the evening and he did an amazing job for us, and we danced all night till the very end! We attended two of the Webbington's wedding fayre's in the lead up to the day, and they were worth a visit, lots of ideas and inspiration! The weather wasn't on our side, but we made the most of it and have lots of happy memories of our wedding day! Thank you again to all involved, we had the best time! from the new Mr & Mrs Eggins :)

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Mr & Mrs Eggins, Thank you for your feedback following your wedding at the Webbington Hotel and Spa. First of all, thank you for choosing us for this occasion and I will pass your compliments to all the team. I am sure they will be happy to read your comments. With the utmost attention to details, our dedicated in-house events & weddings work hard to make sure the weddings celebrated in our venue are special, unforgettable occasions by offering diverse options and I am glad this had been the case. Once again, thanks for choosing the Hotel and leaving your feedback. We will be looking forward to welcome you back in your next visit to the area. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations .

"Lovely break away "

4
JULSomerset, Somerset 08/10/2018

Has our Wedding Reception here 26 years ago & always said we'd go back but didn't until now! Really enjoyed our stay here. Had a lovely room in the old part of the hotel. Very professional & friendly welcome on arrival by Jamie in Reception. Bar & gym staff not particularly friendly - felt we were an inconvenience to them! Restaurant staff were friendly. Had breakfast & evening meal - good quality & reasonable service although we did have to hunt down a waitress to order our cooked breakfast & also a waiter to sign for our evening meal! We will return

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear JULSomerset, Thank you for your feedback following your stay at the Webbington Hotel and Spa. First of all, thank you for choosing us for such a special day and I am glad you enjoyed your stay here and found the facilities It is our priority to make sure our guests have a positive experience by offering high quality services and facilities - including our highly praised menus, made with fresh, locally sourced ingredients. However, I am surprised to read some of your comments on our staff. Our teams at the different areas of the Hotel are eager to go the extra mile and assist where possible should our guests have any questions or need any assistance. Once again, thank for choosing us and leaving us your feedback. Your comments are very important as they help us to improve. I will pass your compliments and notes to Jamie and the staff. Should you visit the area, we will be more than happy to welcome you back at the hotel, our gorgeous Edwardian manor overlooking the Severn Estuary, located near various local attractions such as the Mendip, Weston-Super-Mare among many other areas our guests love to visit. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Nice but nor brilliant"

3
User 06/10/2018

Went there with two other couples to celebrate a birthday. Rooms where tired and small but clean. When we went to use swimming pool it was shut but the staff could not tell us when reopening had to check with reception. Not helpful at all.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Chubby7of9, Thank you for your feedback following your stay at the Webbington Hotel and Spa. I am sorry to hear your experience at the our gorgeous Edwardian manor did not exceed your expectations. Our timetables can be seen on the hotel's website and should our guests have any enquiries or questions, our friendly staff at reception is willing to go the extra mile and assist where possible. Once again, thanks for choosing us and leaving your feedback. Your comments are important to us, as they help us to improve and I will pass them to the team. We would like to welcome you back should you visit the area again, hoping to provide you a superior experience. Best regards, Laura Guest Relations.

"Lovely old building"

4
Anne h, Cardiff, United Kingdom 02/10/2018

Really good family room. Clean....well equipped. Lovely views from many windows and outside sitting area. Exceptionally friendly staff. Really tasty, hot Sunday meal...and not too expensive. Nothing too much trouble for breakfast. Only complaint would be ....to go to changing room to pool, had to walk along corridor with towel around you and then the steam and sauna rooms were through the gym.....funny arrangement ??,

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Anne H, Thank you for your feedback following your stay at the Webbington Hotel and Spa. I am glad to read you enjoyed the facilities and the area where the hotel is located. The Webbington is situated near Weston Super Mare, the Wookey Hole Caves and many other local attractions our guests love to visit. Also, the stunning views of the Severn Estuary make the hotel a fantastic location to enjoy a fantastic meal made with fresh and local ingredients near the seaside. On another note, regarding our leisure facilities (free to use for our guests during their stay). As noted in our website, due to the layout of our building a short walk is required in order to access the sauna and steam room. I would like to apologise for any issues this may have caused. Once again, thanks for choosing us. Should you visit the area again, we would love to welcome you back to the Hotel hoping to provide you a superior experience. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Great nights sleep"

4
travellerG5809GH, Bournemouth, United Kingdom 30/09/2018

Room: Relaxing decor, comfy mattress, instant hot water. Fantastic pool view, very well equipt gym, helpful (but not particularly friendly staff), quiet location, ample free parking. Very reasonable price all considered - would stay again.

"OK"

3
Simon H, Horsham, United Kingdom 28/09/2018

First, it was difficult to find this place; perhaps this was due to our satnav not being able to cope with the road closures that were in place at the time of our visit. Our room was disappointingly small and located over a very noisy wood pellet burner. At the end of our stay the reception manager did reduce our bill and apologise as we should have been in a superior room as we booked via BW. The main restaurant was overcrowded due to a large party; this meant service was very slow after we had finished our starters. The following nights we ate in the bar; much the same food but much quicker service. Most amazing of all, for a hotel of this size and rating, was the lack of daily papers: "its because we are so far away from any paper shop" explained the receptionist..........

"Fantastic 2 day break"

5
Simon761, Bury St. Edmunds, United Kingdom 12/09/2018

Just back from a 2 night stay at the Webbington. Where do I start? The hotel is fantastically quirky, views of the countryside are excellent, the staff are welcoming and helpful, prices are fine, room was great - all in all a highly recommended hotel. Thank you

"the staff make it worth it"

4
edward d, Newton Abbot, United Kingdom 09/09/2018

just got back after 3 night stay and will be returning next year.As some people have mentioned there are no lifts but the staff are more than willing to carry your luggage.The room was quite hot but a member of staff provided a fan when we arrived.My wife thought it strange that the dressing table mirror was off to the side so couldn't sit in front of it.The bar ran out of Bailleys and the barman had to search another bar when someone asked for Sambuca.The one thing that stands out at this hotel is the helpfulness and friendliness of all the staff who are happy to go out of their way for you.It is approx. 35 min drive to Clarkes Village and about the same to Weston Super Mare

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Edward, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad to read you enjoyed your stay at our gorgeous Edwardian manor, located near local attractions such as Weston-Super-Mare, the Mendip or the Wookey Hole Caves. I am pleased to read our service was helpful and friendly. I will pass your compliments to our team. I am sure they will be happy to read them. As noted in our site, due to the structure of our building, we are not able to offer a lift. However, our commended staff is eager to go the extra mile and help where possible should our guests need any assistance (for instance, with their luggage). Once again, thanks for choosing us. Should you come back to the area, we would like to welcome you back at the Hotel. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Wedding reception"

5
bethanyrosze, Cheddar, United Kingdom 06/09/2018

We had our wedding reception at the webbington hotel on the 2nd September and we couldn't fault it, the staff were friendly and helpful from start to finish and the venue on arrival was beautiful they did an amazing job on decorating the room and made sure the entire evening ran smoothly, we stayed in room 10 with the balcony that had amazing views. We were very happy with our stay and the reception I would definitely recommend them as a wedding venue! ??

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Bethanyrosze, Thank you for your review following your stay at the Webbington Hotel and Spa. First of all, I would like to congratulate you on your wedding and thank you for choosing us for such a special day. It is our priority to make this special occasion an unforgettable, personalised experience and we do so by offering excellent facilities and services, working hard and with the utmost attention to details. Your feedback is important to us and I will pass your compliments to our friendly and commended staff. I am sure they will be more than happy to read such kind comments. Once again, thanks for choosing us. Should you come back to the area (our charming Edwardian manor is near attractive destinations such as Weston-Super-Mare, the Mendip or the Wookey Hole Caves), we would like to welcome you back at the Webbington Hotel and Spa. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Lovely old style hotel"

5
driver52, Treherbert South Wales 17/08/2018

Excellent facilities, friendly helpful staff, upon arrival we were warmly greeted by the reception staff who we found to be very helpful throughout our stay, the hotel is located in a very remote area great views of the surrounding fields and the M5 motorway, but ideally located for exploring the local attractions Cheddar, Wells, and Glastonbury not too far away, room was comfortable very clean, and very quiet at night so able to get a great sleep, restaurant food quality was excellent, with a good selection of meals, breakfast was very good. Really enjoyed our stay this is our second time at this hotel and would definitely use it again

"Late lunch"

2
cftjw, Midlands, England 17/08/2018

We arrived during our walk on part of the Mendip Way, and as there wasn't much else on offer, decided to try his hotel for lunch. Large car park & hotel, but without any staff.... At the bar, there was a sign stating if you wanted service to use the phone at the end of the bar - the phone didn't work. So we went looking for signs of life and eventually found someone. We ordered and paid for drinks and food and waited.... There was one other couple in the bar, who had already eaten and the four of us. After what seemed like an unreasonable length of time, our food arrived. The waiter told us all of the staff were in a meeting and so no one was about! The food was terrible. You cannot run a hotel without staff being available, it is a cardinal sin.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Cftjw, Thank you for your review following your experience at the Webbington Hotel and Spa, our charming Edwardian manor near attractive destinations such as Weston-super-mare, the Mendip or the Wookey Hole Caves. I am sorry to read your meal with us did not exceeded your expectations and would like to apologise for any issues you encountered. I am surprised to read your comments on the availability on our commended staff at the time of your meal. Our team works hard to make sure all the orders are delivered and in busy times, some delays might be experienced. I am sorry this had been the case and I would like to let you know I am passing your feedback along to our team, who will take note of the issue mentioned in your review. Once again, thanks for choosing us. Should you come back to the area, we would like to welcome you back at the Webbington Hotel and Spa, hoping that you could enjoy a pleasant meal from our highly praised menus, made with fresh, locally sourced ingredients. Best regards, Laura Guest Relations

"Parents be aware of hidden chargers."

3
User 16/08/2018

Lovely setting, helpful staff and satisfactory food. Costs £10 extra for a travel cot of poor quality and no mattress so uncomfortable for young children. This is not helpful when you and your child is tired from traveling. Staff helpful but the lack of mattress or cost of cot isn't their fault.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear RachelW2 Thank you for your review following your stay at the Webbington Hotel and Spa. Whilst I am glad to read your experience with us at our charming Edwardian manor was overall positive, I am surprised to read your comments on the travel cot and I would like to apologise for any inconvenience you encountered. It is our priority to ensure our guests have an excellent stay by providing high quality services and facilities – including the free use of the spa for our guests or, as it in this case, the travel cot. Should any of our guests need any assistance or have any enquiries, our friendly staff at reception will be more than glad to go the extra mile and assist where possible. Your feedback is important to us as it helps us to improve and I will pass along your comments to our team, who will look into more detail the issues mentioned in your review. Once again, thanks for choosing us. Should you visit the area again, we will be more than happy to welcome you back. Our hotel is located near various locations our guests love to visit such as the Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations

"Quirky Value for Money, Great Views"

4
HJDWales, England 14/08/2018

We used to see this hotel from the M5 motorway. Having discovered it had a spa, we decided to stay here. The rooms are a very competitive price (ring direct for the best deals). The staff are friendly and helpful. As there is no lift (this is clearly explained on the website) help is given with luggage. The breakfast is good, with several items available to order freshly-cooked. The buffet could be a bit more imaginative, some more fresh fruits would be welcome. The bar meals are well-priced in hotel terms. The rooms are not huge, but adequate, beds are comfortable and for the price paid the rooms offer great value. The gym and spa facilities are of a slightly strange design, probably down to the age and quirkiness of the building. There is no poolside access from the changing rooms, you have to go through the gym reception area. The sauna and steam room are accessible through the gym, not so good if you are dripping wet from going swimming. A jacuzzi would be a great addition. The steam room was unfortunately out of service when we visited. Unlike some spa hotels, no slippers or dressing gowns were offered, but the price was so good, I wouldn't quibble. I have paid three or four times as much in other places for similar facilities. Children are not allowed in the pool before 8am (school holidays) or after 7pm, which was a bonus. The hotel has fantastic views from the terrace bar and leisure club. Although close to the motorway, the hum of the motorway traffic is not a problem. Bear in mind that the hotel is near farms, so there are country smells outside in the car park! The Webbington is not a hotel for anyone with mobility issues, there are a lot of steps and stairs. All in all we had a good time.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear HJDWales, Thank you for your review following your stay at the Webbington Hotel and Spa. Our hotel is located near various locations that our guests love to visit such as the Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. Indeed, the views of our premises are gorgeous and I am happy to read you enjoyed your break with us. It is our priority to make sure our guests have an unforgettable experience whilst staying with us and I am glad yours had been positive. We work hard to provide high quality service and facilities, including our selection of comfortable and well-equipped rooms as well as our highly praised menu at our bar and restaurant facilities (made with fresh, locally sourced ingredients) or our leisure facilities, free to use for our guests. As noted in our website, a short walk through the gym is required to access to the sauna and the steam room. Besides this, I am glad to see that you found the staff helpful and friendly. As also noted in our web, we do not have lifts due to the period when our hotel was built but should our guests have any enquiries or, for instance, need help with their luggage, our friendly team will be more than happy to go the extra mile and help where necessary. Your feedback is important to us, as it helps us to improve. I will pass your review to our team who will take note of your suggestions and inspect the issues above mentioned in more detail. I also would like to apologise for the possible inconveniences caused by the closure of our steam room due to maintenance issues. Once again, thanks for choosing the Webbington Hotel and Spa. Should you visit the area again, we will be more than happy to welcome you back. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations

"Ann enjoyable stay in pleasant surroundings."

5
simonfoster407, Bishops Stortford, United Kingdom 12/08/2018

I found it hard to fault. Our room was spacious and had character. All staff were extremely polite and helpful. The breakfast choices were many and varied and all freshly cooked. The pool was good, however, the layout of the leisure facilities a little odd. Based on our experience I would have no hesitation in recommending this hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Simonfoster407, Thank you for your review following your stay at the Webbington Hotel and Spa. I am happy to read you enjoyed your break with us - it is our priority to make sure our guests have an excellent experience whilst staying with us and I am glad this had been the case. We work hard to provide high quality service and facilities, including our selection of comfortable and well-equipped rooms, our highly praised menu at our bar and restaurant facilities (made with fresh, locally sourced ingredients). Also, we offer free use of our leisure facilities to our guests – as noted in our website, a short walk through the gym is required in order to access the sauna and steam room. Your feedback is important to us and I will pass your compliments and comments to Jamie and our team. I am sure they will be very happy to read your review. Once again, thank you for choosing us. Should you visit the area again, we will be more than happy to welcome you back. Our hotel is located near various locations our guests love to visit such as the Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations

"Nice Hotel a bit dated"

3
User 09/08/2018

Lovely location and a great place to escape to. The views are lovely. The staff are friendly and welcoming. The rooms are small but dated and a bit tired. The gym is good and offers a range for all. The food is excellent. Breakfast is self service buffet but you can also order selected meals. Recommended

"Wonderful stay"

5
Sue L, Cardiff, United Kingdom 06/08/2018

Excellent room, cleaned daily. Our grandchildren were so excited when they saw their towels had been formed into elephants. Nice touch. Staff friendly and helpful. Could not fault the food. Looking forward to our next visit.

"Nice but dated."

3
User 05/08/2018

Recently stayed here and the place and location itself is lovely and staff are very friendly and helpful the only downside is rooms themselfs they are very dated, we were given a room with a double bed which turned out to be two singles pushed together which made the night slightly uncomfortable to sleep, they also had a musty kind of smell. The walls are also very thin so you can hear ever creak and crack from other rooms.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear TonyDier, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed the location and facilities of our gorgeous Edwardian manor Hotel and I would like to apologise for any issue you encountered with your room. At the Webbington Hotel and Spa it is our priority to ensure our guests have a pleasant experience by providing high quality services – including our selection of spacious rooms, well-equipped with modern-day facilities–. Our housekeeping team is very thorough and works hard to make sure all areas of our hotel are kept to high standards of hygiene and cleanliness. Your feedback is important to us, as it helps us to improve. I will pass your comments to our highly professional, commended staff, who will look into the issues your had raised in your review. Once again, thanks for choosing us. We will be looking forward to welcome you back at the Webbington Hotel and Spa should you visit the area again. We are located near stunning locations our guests love to visit each time Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendip and with free access to the spa and pool facilities for our guests. Best regards, Laura Guest Relations

"Lovely view from the terrace"

3
ditsy_11, London, United Kingdom 03/08/2018

Stopped here for one night on the way to meet family in Devon. It's a lovely location with stunning views over Somerset. It is, however, very near the M5 which is good and bad, depending on your point of view. Good from fact its a great stop off point for a journey further south but, bad from the noise element on the terrace and the fact it's not actually very easy to actually get to the hotel from the motorway. The pubic areas of the hotel are lovely, the bar and restaurant are great with lovely outdoor seating. It's clearly a popular wedding venue as they have some great large rooms for hire - there were two weddings on when we were there. The rooms themselves are quite small - we were in the back part of the hotel and be warned, there's no lifts and we were on the second floor. The rooms was clean and adequate for a one night stay and for the price we paid, it was an absolute bargain. The menu is good as is the food, and the ‘proper' breakfast was really lovely with excellent service. We didn't use the spa facilities but they looked good. I'd definitely go back if we were in the area again.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Ditsy_11, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed your break with us and found our services and facilities of our hotel of your liking. This includes our varied selection of fresh, locally sourced food in the menus of our bar and restaurant venues and our breakfast. Also, there is available a selection of well-equipped and spacious rooms, kept to excellent standards of cleanliness by our commended housekeeping staff. As stated on our website, we are afraid we do not have any lift(s) due to the period our property was built. However, should our guests require assistance with their luggage, our team will be more than happy to help. Also, our venue is quite popular for hosting weddings and other events, and we try to keep our noise levels to a minimum to guarantee our we Your feedback is important to us, as it helps us to improve. I will pass your compliments to our team, who will also look into more detail the issues raised on your review. Once again, thank you for choosing us. I am glad you enjoyed your stay with us at our gorgeous Edwardian Manor located in a strategic point, near local attractions and destinations our visitors love to visit each time they are in the area such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. We will be looking forward to welcome you back on your next trip to the area. Best regards, Laura Guest Relations

"Our favourite place"

5
TJ H, Paignton, United Kingdom 01/08/2018

Stayed in May 2018 for my Husband's birthday. Room 9. We had stayed here on previous occasions and everything was just as good as we remembered. Room was clean and well aired. Food was delicious and plentiful. Service was second to none. There was a wedding on that day but it made no difference to our stay. The staff were still as attentive as ever and it was lovely relaxing in the bar area on the afternoon. Looking forward to our return visit in October for my birthday ??

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear TJ H, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad to read you had a really nice break with us and you enjoyed the high quality facilities of our gorgeous Edwardian manor, including our restaurant and bar venue with a variety of choices in our menu, made with fresh and locally-sourced ingredients. It is our priority to go the extra mile where possible and provide an excellent experience to our guests and I am pleased to read this has been the case each time you stayed with us. I will pass your compliments to our friendly and professional team, who I am sure they will be very happy to read. Once again, thanks for your choosing us. We are looking forward to welcome you back at the Webbington Hotel and Spa in October. Our hotel is near various towns and touristic attractions such as Weston-Super-Mare, Cheddar Gorge and the Wookey Hole Caves, which our guests love to visit each time they stay in the area. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Awful experience"

1
User 01/08/2018

This hotel is unclean, marks all over the carpet, also looked like we had poo, on the dressing table chair. My mother is disabled, which I had rung them twice about, and at no time was I told about all the steps inside and outside the building. The biggest disappointment was that flies could land on the food at breakfast ( pastries, bread, fruit) as this was NOT covered, but could not stomach eating This, with the flies.very disappointed with this hotel and feel that they would need to pay me to stay there.

"WALKING HOLIDAY"

4
avrambler, Bolton, United Kingdom 30/07/2018

Beautiful location with fantastic views from the terrace. Central for walking in the Mendips and a visit to the unique Glastonbury and Tor and lovely Wells with its .Ccathedral and Bishops Palace to explore. As a single person I was pleased with the good large bedroom and double bed that I was allocated. Bar snacks and buffet breakfast were very good with a varied selection. However the evening meal varied in the quality of the cooking, some very good, some a little tough. Staff all very accomodating friendly and helpful.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Avrambler, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed your stay with us at our gorgeous Edwardian Manor located in a strategic point, near local attractions and destinations our visitors love to visit each time they are in the area such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. I am happy to read you found the room and its modern-day amenities of your liking. Our friendly, thorough housekeeping staff works hard to ensure all areas of the hotel are kept to excellent standards of cleanliness. It is our priority to provide excellent services and facilities, including our highly praised selection of food from our restaurant and bar venues (made with fresh, locally sourced ingredients) and the free use of our pool and spa for our guests. Your feedback is important to us, and I will pass your comments along to our team, who I am sure they will be happy to read. Once again, thank you for choosing us. Should you visit the area again, we will more than pleased to welcome you back. Please, don't forget to book direct for the best rates. Best regards, Laura Guest Relations.

"Birthday Treat"

3
juliecahill46, Kidderminster, United Kingdom 27/07/2018

Beautiful views and comfortable generally clean rooms and the pool was lovely but there is a farm near by which meant there were lots of flies in the warm weather and 'smells' of the farm when the wind was in a certain direction! Breakfast was really good but the restaurant evening meal was ok the bar menu was best value and you could eat outside and admire the view. If there is a wedding (very popular location) it can be busy and noisy. Sue who does the treatments in the Spa is really lovely. The staff were friendly and helpful in the hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Juliecahill46, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad to read you enjoyed your stay and found the facilities of our Edwardian manor of your liking – including our highly praised varied choice of foods made with locally sourced, fresh ingredients; and the free use of our spa and pool for our guests. It is our priority to ensure all our guests have a pleasant experience and this is why we work hard to equip our rooms with modern-day facilities and keep them to excellent standards of cleanliness. I would like to apologise for any issues with the noise and the smell from the neighbouring farm you encountered. Should our guests have any need or enquiry regarding their room during their stay, our friendly and commended staff at reception will be more than happy to go the extra mile and help where possible. Your feedback is important to us, as it helps us to improve. I will pass along your compliments to Sue as well as your review to our team, who will inspect in more detail the issues raised on your review. Once again, thanks for choosing the Webbington Hotel and Spa. Should you visit the area again, we will be more than glad to welcome you back at our hotel, located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendip and with free access to the spa and pool facilities for our guests. Don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Midweek break "

3
User 27/07/2018

Arrived mid afternoon easy check in front facing room over the lower fields. Noticed a mild smell of the cattle sheds less the 100 Mitres away followed by the brushing off of the flies which has lowered my score to a 3. Not a lot the hotel can do about it which is unfortunate. Great bar food but evening meals in the restaurant was a bit disappointing. Breakfast is 10/10 waitress and staff fantastic. What was surprising was they didn't have a policy to clear the outside terrace by 11/11.30pm as the noise to the front bedrooms did echo in. But they did clear it once it was high lighted as there was a pre wedding party on the terrace. If I would return I'd make an inquiry if there was a wedding due as it would get busy Gym was well equipped and the pool was a bonus. Rooms were large (ours was a superior room) Clean with tea coffee etc Would return but in the winter when flies have gone lol

"Breakfast "

3
Sonia M, Kegworth, England, United Kingdom 25/07/2018

Nice hotel friendly reception and bar staff .but restaurants staff no hello good morning had to ask for hot drink ( only 6 people in restaurant At the time ) we went to get the hits breakfast all looked nice till we sat down went to eat baked beans and was stone cold not even been cooked told waiter he just went oh ok walked of . Got someone else to take them away. I'm sure all hot food should be probed be 4 going out . Not hard to cook beans No apologies . We left breakfast

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Sonia M, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad to read you enjoyed your break with us and you found our Edwardian Manor of your liking. It is our priority to ensure our guests high quality services and amenities, including our highly praised dining and bar facilities and the free use of the spa and pool facilities for all our guests. I am disappointed to read your comments with regard to our breakfast and I would like to apologise if it did not live up to your expectations. Our food is made with fresh, locally-source ingredients and our friendly, commended team at the kitchen and restaurants works hard to make sure what we offer is always kept to excellent standards for our visitors. Your feedback is important to us, as it helps to improve. I will pass along your comments to our team, who will inspect in more detail the aforementioned issues raised in your review. Once again, thanks for choosing us. Should you visit the area again, we would like to welcome you back to the Webbington Hotel and Spa, located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendip. Don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Hmmm"

2
User 24/07/2018

We attended a wedding in July, unfortunately there were 2 weddings that day! We stayed over. Looks lovely but - the rooms are very tatty, the bathroom could do with a good scrub, more bars need to be opened to cater for the ‘separate' wedding parties so that we didn't have to ‘hide in the background' and walk all the way to the furthest part of the hotel to get a drink and the men could only use the 1 disabled toilet. The food would barely feed a toddler. As for the breakfast it is self service but unfortunately there were only 4 of us and none of us had a full breakfast due to it running out. I wouldn't stay again

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Bex W, Thank you for your review following your stay at the Webbington Hotel and Spa. I am sorry to read your break with us did not live up to your expectations. It is our priority our guests have a pleasant experience with us by providing them high quality services and facilities, including our highly praised breakfast, dining and bar menu – made with locally sourced, fresh ingredients and the free use of the pool and spa for our guests. Besides this, our efficient housekeeping team makes sure all rooms and areas are kept to high standards of cleanliness. I would like to thank you for your comments with regard to the wedding and facilities' capacities and I would like to apologise for any inconveniences you encountered. Your feedback is important, as it helps us to improve. Please note that the Webbington Hotel and Spa is a very popular venue for events and weddings and our friendly, commended staff works in a very fast paced environment to make sure all our guests at the hotel have a pleasant experience. Also, we try to keep the noise volume to a minimum in order to guarantee the rest of our guests. Once again, thanks for choosing us. Should you visit the area again, we will be more than happy to welcome you back again. Our Edwardian manor hotel is located in a strategic point, near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. Please don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Nice hotel, but..."

3
bofunny, London, United Kingdom 23/07/2018

The checkin through to checkout was overall a good experience. The only criticisms are: - I attended a wedding function and the venue was nice the however, it was a very warm day and the venue was unbearably hot. When I asked about AC, I was told to take the room as it was! - I was charged an extra £2 to top up 3 glasses with coke. Not that I drank from it and asked for a top up, the barman just didn't fill the glass to the top! - Some areas were dirty and would have done with some attention. To summarise, nice place but a few issues which need attention. Reputation is always worth more than a quick buck!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Bofunny, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad to read you found our Edwardian manor pleasant and the processes of checking in and out a good experience. I was surprised to read some of your comments regarding some aspects of your break. It is our priority to ensure our guests high quality services and amenities, including our highly recommended bar and restaurant facilities. Should our guests have any enquiries or needs, our friendly and commended staff at the reception will be more than happy to go the extra mile and provide quickly and efficiently, where possible, a solution. Also, our housekeeping team works hard to make sure all our premises are kept to excellent standards in cleanliness. Your feedback is important, as it helps us to improve. I will pass along your comments to our team so they can look the aforementioned issues into more detail. Once again, thanks for choosing us. Should you visit the area again, we would like to welcome you back to the Webbington Hotel and Spa, located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendip. Don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"2 night trip away"

3
User 20/07/2018

Mixed feelings. Standard room for disbled well-tucked away behind the bins. After managing a very uneven drive. Shower would run very hot or stone cold but nothing in between. Nice swimming pool and gym but steam room not operational on either day. Bar and much vaunted terrace looked a bit tired and much-vaunted terrace was so noisy from motorway that it was virtually unoccupied. Breakfast in restaurant very good.

"Wedding July 2018"

4
Teresadymock66, Weston super Mare, United Kingdom 18/07/2018

My husband and I had our wedding here last Friday July 13th Lisa the wedding planner and her team did an amazing job ! They couldn't do enough for us! A special mention to Jamie who was fab throughout the day and night making sure we were happy The 3 course meal was hot and very tasty and my weddding guests were very happy x We stayed in the honeymoon suite which was huge ! Very clean and the bed was massive !!!!! The hotel is located in perfect grounds with stunning views ... we got married outside in the gardens which was perfect as it was a very hot day !! Perfect venue ... perfect hosts.... perfect day thank you soooo much ??

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Teresadymock66, Thank you for your review following your stay at the Webbington Hotel and Spa. I would like to thank you for choosing us for your special day (congratulations, by the way!) and I am really happy to read your experience with us was idyllic and unforgettable – indeed, the views of our Edwardian manor are stunning and the gardens are gorgeous, especially with this weather. It is our priority to ensure our visitors are comfortable by providing them high quality services and amenities – including the free use of our leisure facilities to our guests and our highly recommended dining and restaurant menu, made with fresh, locally sourced ingredients. Your feedback is very important to us, as I am really sure Lisa, Jamie and all our staff will be really happy to read this comment. Once again, thanks for choosing us. Should you visit the area again, we would like to welcome you back to the Webbington Hotel and Spa, located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendip. Don't forget to book direct for the best rate. Best regards, Laura Guest Relations

"Old fashioned hotel"

2
Colin T, Spalding, United Kingdom 16/07/2018

Poorly situated hotel with no lift, ramp and when I stayed, really hot room in the eaves that I kept on banging my head against. Problems in the kitchen meant limited menu, no flexibility to eat in the bar and too far out to eat elsewhere. Poor spa facilities as pool is completely separate from steam room and sauna and you have to walk through the gym to enjoy both pool and sauna

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Colin T, I would like to thank you for your review following your stay at the Webbington Hotel and Spa. I was disappointed to read that your break with us did not live up to your expectations. Our Edwardian manor hotel is located in a strategic point, near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. As stated in our website, our building does not have a lift due to its original architecture. However, we take pride in our friendly, commended staff and should our visitors require any assistant or have any enquiries, our team is more than happy to go the extra mile to provide solutions quickly and efficiently. It is our priority to ensure high quality services and facilities, including our highly recommended dining and bar amenities and the free use of the spa for all our guests. As also stated in our website, our steam room and sauna are not situated by the pool and a short walk through the gym is required to access them. I would like to apologise for any inconvenience you encountered because of these aforementioned issues and I would like to assure you that I will pass these comments along to our staff. Your feedback helps us to progress as it help us to note which areas we need to improve in order to keep offering a pleasant experience at the Webbington Hotel and Spa. Once again, thanks for choosing us. Should you visit the area again, we would like to welcome you back. Please don't forget to book direct for the best rates. Best regards, Laura Guest Relations

"Wonderful hotel "

5
taxitom1980, Weston super Mare, United Kingdom 08/07/2018

We booked our wedding here and can only say that the staff are amazing! Our special day was made even better by Jamie who catered to our every need! We had a great weekend! The layout of the rooms is odd but you have to remember the age of the original building. Great place to stay with amazing views and facilities!! A+

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Taxitom1980, Thank you for your review following your stay at the Webbington Hotel and Spa and for choosing our gorgeous Edwardian manor for celebrating your special day (by the way, congratulations!). I am glad to hear that our commended and friendly staff went the extra mile and offered a fantastic service; At the Webbington Hotel and Spa it is our priority to ensure our guests an unforgettable, idyllic experience by providing high quality services and facilities – including the free use of the spa for our guests. I will pass the comments along to Jamie and all the team, who I am sure they will be happy to read. Once again, thank you for choosing us. We would like to welcome you back should you visit the area again - the Webbington Hotel and Spa is located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. Don't forget to book directly with us to get the best rates. Best regards, Laura Guest Relations

"Fantastic break "

5
billieboo52, Northampton 30/06/2018

Found this Webbington hotel by chance ..husband never realised until we got there it was the wonderful hotel you can see from the M5 The bedroom was amazing with a super king size bed lounge area and lovely bathroom ,very tastefully decorated . We didn't eat in the restaurant as hubby wanted to watch the football so we had really good bar meal served to us in the terrace bar ...choice of everything Lovely spa and swimming pool with gym ...everything for a lovely treat away

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Billieboo52, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad to hear you enjoyed the facilities of our gorgeous Edwardian Manor property - including the free use of the Spa for all our guests and our highly recommended dining and bar facilities. We take pride in going the extra mile and provide high quality services and amenities as it is our priority to ensure our visitors a pleasant experience with us - like you have had. I will pass your comments along to our team, who I am sure they will be really happy to read. Your feedback is important to us, as it helps us to advance. Thank you for choosing us and should you visit the area again - the Webbington Hotel and Spa is located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips - we will be pleased to welcome you back. Don't forget to book direct with us to get the best rates. Best regards, Laura Guest Relations

"over night stay"

3
artherwebb, Wst Midlands 29/06/2018

arrived at hotel on a very hot day. Room at top of hotel was very hot, asked for fan only to be told there wasn't one available. Very uncomfortable night. Small window had to be closed due to noise from people drinking on the patio. Very uncomfortable night. The room itself was very dusty and there were stains on the carpet. Apart from these couple of items and the heat the room was ok and the bathroom was adequate.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Artherwebb, Thank you for your review following your stay at the Webbington Hotel and Spa. Our hotel is well equipped with modern-day facilities and it is our priority to ensure our guests a pleasant experience by providing high quality services, facilities and amenities. I am sorry to read that your break with us did not live up to your expectations. Should any of our guests have any enquiry or need our friendly, commended staff is more than happy to go the extra mile and provide a solution as far as possible. As it helps us to advance, your feedback is very important for us. I will pass along your comments to our team, who will look into the mentioned areas to improve. Thanks for choosing us. We would like to welcome you back should you visit the area again - the Webbington Hotel and Spa is located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. Don't forget to book directly with us to get the best rates. Best regards, Laura Guest Relations

"Not bad but ....."

3
Tracy S, Worcester, United Kingdom 24/06/2018

Visited the hotel as attending a wedding in the area and the hotel was ok and staff were friendly. There did seem to be a lot of flies about (not sure why) and dead ones didn't seem to be cleaned up... word of warning there are a lot of stairs and no lift so don't make the mistake I did and assume there would be one. Breakfast was lovely however ended at 10am on a Sunday which I think early compared to most hotels on a Sunday as they normally shut at 11am on sundays. This is an honest review and although it wouldn't put me off just thought I'd be as honest as I can. Thanks for reading.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Tracy S, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed your break with us in our Edwardian manor, located near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. Due to the period when our property was built, our hotel does not have a lift. However, should our guests need any help with their luggage, our highly commended and friendly staff will be more than glad to assist. I was surprised to read your comments about the flies. At the Webbington Hotel and Spa, it is our priority to ensure high quality services, facilities and amenities – including our highly recommended breakfast, in order to provide our visitors a pleasant experience. I would like to thank you for your honest feedback; I will pass it along to our staff, who will inspect in more detail this issue and it will help us to improve. Thank you for choosing Webbington Hotel and Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Dated"

3
Mick B, Shirebrook, United Kingdom 18/06/2018

Hotel looks nice and not bad to stay but for price you could get better,had it all ie gym pool ...food was nice .hotel was out of the way nothing around car needed .walking was nice part of mendip hills very stepp .

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Mick B., Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed your break in our Edwardian manor near Mendip Hills. Webbington Hotel and Spa is equipped to provide our guests high quality service, facilities and amenities, including our highly recommended food choices from our bar and dining rooms, the free use of the spa and free car parking for our guests. Our building it is near the M5 motorway, therefore well communicated with other local attractions and locations like Weston-Super-Mare , Cheddar Gorge and Wookie Hole Caves should any of visitors like to explore any of these settings. Thank you for choosing Webbington Hotel and Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Not as good as I was expecting"

2
LulaB-Z, Isle of Wight, United Kingdom 17/06/2018

First impressions of the entrance hall and walk through the bar area, past the terrace to the room was lovely. Unfortunately the room was a huge disappointment, absolutely tiny, very old-fashioned, barely room to move. My partner went down to ask if we could switch rooms, which they agreed to, and the second room was much nicer; larger, brighter, the textiles were nicer. Both bathrooms were very new, bright and clean. We had dinner at the on-site restaurant on the first night, and it was absolutely exquisite. Unfortunately we then had breakfast the next morning; the continental breakfast and fruit/ yoghurts nice, but cooked breakfast was poor- other half had to wait ages for his order of smoked haddock (very dry) and poached egg. We had enjoyed the dinner so much on the Friday night that we then decided to have dinner again on the Saturday night; big mistake! Plain, no seasoning, watery sauce with the chicken, plain boiled sliced potatoes with onion as the side (again no seasoning, watery, no flavour whatsoever). My other half had 2 tiny slices of flavourless pork (it looked/tasted like cheap stuff), thin watery gravy, and a slice of baked apple that was supposed to have honey on it but didn't. We literally could not believe the difference from one night to the other. I ended sending mine back and not eating that night, that's how bad it was. The pool is nice, although the pool area is in such desperate need of a good clean; the windows are heavily marked/ dirty, it needs a fresh coat of paint etc. The steam room and sauna are accessed through the gym which, for me, I found very uncomfortable walking through on the way to/ from. Location is nice, views from the terrace of an evening are lovely, and even though the motorway was fairly close and could be seen, it couldn't be heard and didn't spoil the atmosphere on the terrace, which was lovely and peaceful. I have to say, the customer service was excellent throughout; we had slight problems with the hot water so phoned reception. The manager was up within 2 minutes to help us. All the staff were incredibly polite and helpful, especially the bar staff on the terrace bar. All in all, an ok stay if you were in the area and had to stop on the way to or from somewhere, but not as a spa weekend.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear LulaB-Z, Thank you for your review following your stay at the Webbington Hotel and Spa, our Edwardian manor near locations Edwardian manor near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. I would like to apologise for the issues you encountered with your rooms and I am glad to hear that our commended, friendly and professional staff quickly provided solutions. I was surprised to read your comments with regard your dinner and the pool. It is our priority to ensure our guests high quality services, amenities and clean facilities – including a highly recommended and varied food choices from our Bar and restaurant. As it helps us to improve and continue providing a pleasant experience to our guests, your feedback is important; I will pass along your comments to the corresponding teams. Thank you for choosing Webbington Hotel and Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Unfortunately wouldn't return or recommend"

1
Beccaj27, Lancashire, United Kingdom 15/06/2018

I visited the webbington with my family originally to stay 2 nights but we left after one..... First impression tired untidy reception area with cracked tiles... The bar area where you ate was dirty, lots of flies and is positioned in the hotel where everybody walks through it was like being in a corridor. Staff were very rude and unfriendly, everything seemed to be too much trouble for them, we didn't feel relaxed atal... The room was adequate, but definitely needed a good clean, lots of carpet stains, dirty windows, cobwebs etc Breakfast was also a bit of a disappointment the contenial range was varied, however the cooked breakfast was poor and limited. Also I advised a member of staff there was a fly in the jug of milk over by the cereal but it wasn't changed. I believe this hotel was probably very grand in its day but sadly is need of some TLC and the staff need to take a course in customer service.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Beccaj27, Thank you for your review. I am very sorry that you did not thoroughly enjoy your stay with us and that your experience did not meet with your expectations. I was extremely surprised to read your comments as the Webbington Hotel would normally receive positive feedback regarding the staff and service they provide. The Bar Terrace with its wonderful views across the Somerset Levels provides a panoramic vista which our guests would normally positively comment on, I do sincerely apologise if the bar and terrace were not to your preference. The full breakfast buffet includes a selection of hot items to indulge in a traditional English/Somerset Breakfast including (but not limited to) locally sourced bacon and sausage, mushrooms, choice of eggs, baked beans, fried bread and tomatoes; For those with a lighter appetite cereals, toast and preserves; or a continental breakfast with meats and cheeses are available. Your comments will be shared with the dedicated team at the hotel and will help them continue to deliver the level of standards and service that they pride themselves on and that many previous guests have commended them for. I do hope we have the opportunity to welcome you back again so that you may experience the hotel and service as we would wish for all our guests to. Thank you for choosing the Webbington Hotel and Spa Best Regards, Laura Guest Relations

"Hotel with character, motorway can be heard but not reached easily"

4
Liv V, London, United Kingdom 12/06/2018

I quite liked my stay because the weather was beautiful and you could sit on a really nice terrace overlooking the valley and the above mentioned motorway. It is a bit disappointing that you get the noise but not the ease of access. The hotel can only be reached after several miles of windy roads and you definitely need a car. On the positive side, there is plenty of free parking, free wifi, a good cooked breakfast at 10 £ and very good water pressure in the shower. The room itself was located in a secondary building which you reached by crossing a courtyard. It was a bit dated and also quite hot so you had to sleep with the window open. Unfortunately there was a lot of guests leaving early in the morning making quite a bit of noise. Also, the floors are very squeaky so you do not really get a good night´s sleep unless you have a very deep sleep or are very tired. If it had been a rainy, miserable day, I would probably just given 3 points.As it was, I enjoyed my stay and will give it 4. The price was quite good. I would not pay more than 80 £ plus breakfast. (Please clean behind the radiators!!!) One word on the bar menu, the Ploughman´s was pretty poor (see my picture).

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Liv V, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed your break with us at our characteristic Edwardian manor hotel, near local attractions and destinations such as Weston-Super-Mare, Cheddar Gorge, Wookey Hole Caves and the Mendips. It is our priority to ensure high quality services, facilities and amenities – including our highly recommended breakfast and free use of Spa for our guests. I will pass your comments to our team. Your feedback is important to us, as it helps us to improve and make sure that we can provide a pleasant experience at Webbington Hotel and Spa. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Great location"

5
GrahamSmith28, High Wycombe, United Kingdom 08/06/2018

A very impressive building and location, first rate food and the bar terrace has stunning views of the area and a great view of the sunset. Very impressed that the price covered the room and use of the pool and spa. We stayed b&b and the breakfast was of a high standard and well presented. Very nice sized rooms,clean and good decor

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear GrahamSmith28, Thank you for your review following your stay at the Webbington Hotel and Spa. I am glad you enjoyed your stay with us at our characteristic Edwardian manor hotel located at the heart of Somerset countryside, near local attractions such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. It is our priority to ensure high quality services, facilities and amenities – including our very recommended breakfast. I will pass your comments along to our team. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Wedding reception"

4
_kaystokes1960, Weston super Mare, United Kingdom 04/06/2018

We enjoyed our daughter's wedding reception here on May 19th 2018, and were so impressed felt we should share our experience with others. Despite our initial misgivings due to a couple of changes to the wedding coordinator Lisa came on board and provided us with an excellent service and great attention to detail, fulfilling all requests as far as was possible and making her own suggestions to enhance the presentation of the wedding breakfast room. From the moment the bride and groom and wedding party arrived after the ceremony the attention paid to us by staff was faultless. Lisa ensured we were introduced to Dan the duty manager and our point of contact for the day. He was impressive in his role as 'master of ceromonies' and continued to support us throughout the day and evening reception. Nothing was too much trouble for him, he checked with us frequently to ensure the day was running as we hoped and was accommodating of any requests we made. Despite the long day and late evening finish he remained bright and cheerful and never faltered in his high standards and own expectations of the occasion being a day to remember. Many thanks to the whole team at the Webbington who supported Dan and Lisa with our wedding.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear _kaystokes1960, Thanks for your review following your stay at Webbington Hotel & Spa, Located in the heart of the Somerset countryside, our characteristic Edwardian manor hotel is just a short distance from the motorway and local attractions such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. I am glad to hear you enjoyed such a special day with us - as it is our priority to not only provide high quality services, amenities and facilities but also to ensure that we can create an unforgettable experience to our guests in special occasions. I will pass your feedback along to our team, who I am very sure they will be very happy to hear. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Back again"

4
alisonwright49, Staffordshire, United Kingdom 02/06/2018

Love staying here not far from Weston super mare set in the beautiful country side of Somerset easy to travel round the area. Swimming pool great to relax at the end of the day. Will look forward to staying here again

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Alison (Alisonwright49). Thanks for your review following your stay at the Webbington Hotel & Spa. I am glad you enjoyed your stay with us. Located in the heart of the Somerset countryside, our characteristic Edwardian manor hotel is just a short distance from the motorway and local attractions such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. Our priority is to ensure that we provide high quality services, facilities and amenities, including the free use of the Spa and swimming pool for our guests. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Wedding Anniversary "

5
User 02/06/2018

We can definitely recommend this hotel. A fantastic venue beautiful architecture and a very comfortable suite. Very clean friendly helpful staff. The cuisine in the restaurant was first class at very affordable prices. This made our 25th anniversary truly memorable. We will certainly be back for the next family event.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Keithking62, Thanks for your review following your stay at the Webbington Hotel & Spa. I am glad you chose our characteristic Edwardian manor hotel located in the heart of the Somerset countryside for such a special occasion as it is your 25th anniversary. It is our priority to ensure high quality services, facilities and amenities (including our highly recommended restaurant) and I am sure our staff members will be very happy to hear your feedback. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Distinctly Average"

3
Wilkie_Pal, Stockton-on-Tees, United Kingdom 29/05/2018

I came with friends to use the spa as we were staying at the nearby cottages at Webbington Farm. The spa facilities are okay. The pool is nice but some of the loungers were dirty. Annoyingly the sauna and steam room are located through the gym so you have to awkwardly walk through in your swimwear to access them from the pool. It's not bad, it's just not ideal. The let down really was the terrace bar/ restaurant. No staff were present so a sign instructed us to call for staff on a phone - which we later found was disconnected. I asked at reception and someone came. The poor guy didn't know what he was doing - perhaps his first day/week - and shouldn't have been left alone. He had to ask for help with the till and we exercised the utmost patience. It just meant by the time the final member of our party sat down, the meal of the first to order arrived. The manager surfaced with our food but forgot to bring cutlery like he said he would. Food was good so we can't complain but service was shambolic. We all totally respect that the waiter was inexperienced, but surely the management should be their coaching and supporting him - not leaving him alone to muddle through. We sat outside and there was glass on the floor which had been missed in clear up. My friend complained to reception at the end about it all. The receptionist just said she would pass it on to the duty manager.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Wilkie_Pal, Thank you for your review following your stay at Webbington Hotel & Spa, our Edwardian Manor hotel located near local attractions such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. I am sorry to read your comments regarding our staff. Ensuring an excellent experience and customer service to all our guests is our priority. We make sure that we offer our guests high-quality facilities, attention and amenities (including free use of our Spa). Your feedback is important to us, so I will take note of your review and pass it along to our team. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Interesting hotel with much to recommend it"

4
User 28/05/2018

Old fashioned style hotel but very comfortable and pleasant. Check in was efficient and we were given detailed instructions on how to find our rooms but still got lost. There are lots of stairs and no lift so do accept help with your luggage. Rooms were small but comfortable and have everything you need. Bed was comfy and clean. There was some noise from the motorway but nothing serious, the views from the rooms are not great. The leisure club is very nice although it could do with some sprucing up and the layout doesn't really work (the pool is separate from the changing rooms and both are separate from the sauna and steam room). We ate in the bar area which is very nice and has lovely leather sofas. Choice was good and reasonably priced. Breakfast was plentiful and very tasty. The waitress looked completely horrified when I said that we wanted breakfast but hadn't booked but when she realised that we were happy to pay the extra (£10) she was fine! Good value overall and I would definitely stay here again if I'm in the area.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Deborah S, Thank you for your review. I am happy you enjoyed your stay at Webbington Hotel & Spa. Located in the heart of the Somerset countryside, our characteristic Edwardian manor hotel is just a short distance from the motorway and local attractions such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. Our priority is to ensure that we provide an excellent experience to our guest by keeping our service, facilities and amenities to high standards. Should our guests need any help with their luggage, we will be more than glad to assist them. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Mmm well"

3
User 27/05/2018

Hotel in desperate need of an update..... new beds would be a good place to start. But the staff and the food were amazing. I wanted restaurant menu hubby wanted bar menu, not an issue I sat in the bar area with hubby but had 3 course restaurant choice, sun terrace is amazing we watched the sun set. Full use spa area included in the price and it's well equipped and very helpful staff. I think we will be back but will book a superior room

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Cyril1992, Thank you for your review following your stay at Webbington Hotel & Spa. I am happy to hear you enjoyed your stay at our Edwardian Manor Hotel, situated near attractive locations such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. Ensuring an excellent service by keeping our service, facilities and amenities (including free use of our Spa to our guests) up their high standards is our priority. Your feedback is important to us, as it help us to keep on offering a quality experience. I will take note of your review and pass it along to our team. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Great staff, nice rooms and brilliant value"

5
LisaVenter, Angmering, United Kingdom 22/05/2018

First stay here on a quiet Sunday night in May, having booked a meeting room at the hotel on the Monday. Very reasonable bed and breakfast deal and an upgrade to a room in the main house (I gather these are the superior rooms) made this an excellent stay. Comfortable room, decor a little dated but lovely and big. Ensuite was again large and well equipped with a rainfall shower. Gorgeous views, shame about M5 road noise but it didn't keep me awake (even with window open!) and was getting used to it by the time I left! Didn't get a chance to try the spa but gather it's free for guests. Breakfast was self service buffet with some additional cooked to order items. Very nice poached egg on toast and another friendly stay member. All in all this is a little undiscovered gem of a place with some great deals if you go off peak. Recommended!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear LisaVenter, Thank you for your review following your stay at Webbington Hotel & Spa. I am happy to hear you enjoyed your stay at our Edwardian Manor Hotel, situated near attractive locations such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. Ensuring high quality service, facilities and amenities (including our breakfast) to our guests is our priority and I am glad you enjoyed your stay with us. Your feedback is important to us, as it help us to keep on offering a quality experience. I will take note of your review and pass it along to our team. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Amazing Wedding Day"

5
julia D, Somerset 22/05/2018

Wow! Is all we can say. Our Son and now Daughter in Law married on Sunday. The wedding had been two years in the planning and from the very start, staff had guided and helped them, and us all the way. Staff are very courteous, polite, happy and obliging. The wedding coordinator Laura Jane, took care of every fine detail, and together with Lisa, Dan, Managers, receptionist, dining room waiters, bar tenders and room attendents, everything was spot on. There was a large amount of decorations to place in the garden room, but all the Disney decorations were in correct places, and the room looked beautiful. The three course meal was presented with detail and attention, with plenty of potatoes and veg. The children catered for, whilst adults ate starters, so the children were not left waiting. The seating area close to the pagoda, where the marriage took place was just what our Son and Daughter in law had visioned, and they had big smiles all day/evening. This was all helped by the beautiful weather, attentive staff, and good organisation. We would definitely recommend the Webbington Hotel and Spa to others for their wedding day. A very BIG “Thank You” from us all.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Julia D., Thank you for choosing Webbington Hotel & Spa as a place where to celebrate your son's and daughter-in-law special day. Our Edwardian Manor hotel located near local attractions such as Weston-Super-Mare or Cheddar Gorge offers an unforgettable atmosphere for special events like this. We take pride in our team's passion and effort at the Hotel to make sure that every wedding is an idyllic, pleasant and unforgettable experience for our guests. I am glad to hear that this was the case for you and I will pass your review along to our team. Thank you for choosing Webbington Hotel & Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Best regards, Laura Guest Relations

"Wedding Day"

3
User 21/05/2018

My sons name is Richard Bassnett! So not the best start to my son's wedding. Also when asked if possible to pop baby's bottle in a microwave - there are no microwaves in the hotel, apparently! However after further deliberation a jug of hot water was provided. A few pointers - if children are all sat on one table, perhaps the waiting staff could have thought to remove all the glassware? If favours are provided for everyone then they should all be put on the table. If flowers are delivered early and you say you will water them, then do so. If there is a problem with the bill perhaps taking the bride & groom to one side after the wedding to discuss rather than two minutes before the actual ceremony. Amongst many other niggles, if card machine breaks then, unfortunately, guests will head to another bar to pay, a little understanding from staff, security etc wouldn't go amiss. My point to the Webbington is, if you can't staff two weddings with a professional attitude then don't book two on the same day. My son & daughter in law admittedly only had a small budget wedding but they should still have been made to feel special. Shabby & shoddy approach. I won't be recommending to friends.

"Nice room"

3
JoyceFf, London, United Kingdom 16/05/2018

I stayed here as part of a walking group. My room was No.16 which was very difficult to access as the hotel is on a hill and I had to negotiate lots of heavy doors and flights of stairs. The staff were friendly and the room a good size for a single room. The food was generally good with lots of choice at breakfast. I didn't use the pool but the gym was good. My room was next to the extractor vent which was quite noisy but only came on just before breakfast and stopped after dinner so did not disturb my sleep. The hotel has a pleasant terrace to sit on but I found it very windy during my stay and I could hear the traffic on the M5 motorway thundering past.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear JoyceFf, Thank you for your review. We believe our hotel is in a prime location for walking groups – a stone's throw from such natural wonders as Crook Peak and Cheddar Gorge – so I am very pleased you chose us for your adventures. I am delighted to hear had the chance to enjoy our fine food and facilities throughout your stay and made use of our charming terrace, offering spectacular views this time of year. However, I am disappointed that although spacious, you found your room to be in an unsuitable location. It is worth remembering that, where possible, our hotel staff will always look to better accommodate guests should an issue be raised. Thank you again for your feedback and for choosing the Webbington Hotel & Spa. We hope you choose us again for future rambles throughout the summer. Kind regards, Joseph Guest Relations

"The perfect wedding"

5
Ziggy924, Cowes, Isle of Wight 15/05/2018

Having booked our wedding for 2nd March 2018 at The Webbington, the 'Beast-from-the-east' (as it was colloquially known!) blew in and snowed the entire country out, forcing us to postpone. The staff at The Webbington were extremely understanding and obliging in every respect, taking some of the stress out of a potentially awful time. The revised ceremony on 13th May went superbly. Everything ran like clockwork and the staff were courteous, attentive and cheerful. It was a wonderful place to hold our special day, a beautiful ceremony and an excellent meal followed by a superb evening. Very many thanks to each and every member of staff, you were all marvellous.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Ziggy924, Thank you for a delightful review following your wedding with us. We understand how important it is to create idyllic weddings for our guests, which is why it was our pleasure to host your ceremony and offer such flexibility given the circumstances. I am very pleased you found the perfect day for your wedding and had such an amazing time thanks to the efforts of our exceptional staff members. We hope to welcome you both back again soon, perhaps for future events or even just a relaxing a stop-over. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Good leisure facilities."

5
Lesley C, Bournemouth, United Kingdom 11/05/2018

A welcoming hotel with a good pool and spa area. We asked for a quiet room as the motorway is not too far away and the westerly wind blew the sound in. We were given a room at the back of the hotel which was across a court yard and felt quite private. The breakfast was good and plentiful, buffet style. We did not use the restaurant as the bar felt cosier and used by most of the guests. The food on offer was good, beautifully cooked and presented and reasonably priced. We would stay here again if in the area.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Lesley C, Thank you for taking the time to write such an endearing review. Our exceptional staff members will always aim to cater to the needs of each individual guest and I am delighted to hear their efforts made your stay so special. Though our hotel maintains its Edwardian flair, our state of the art facilities indeed provide all the conveniences and comforts to make for a wonderful visit. We hope to welcome you back again soon, perhaps with the opportunity to try the fine cuisine at our amazing Tiark Restaurant. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Scaffolding For A View"

3
susan050708, Hampshire, United Kingdom 07/05/2018

Spent two nights here and was given a room with a view of scaffolding, personally these rooms should not be sold at all. Room was dusty, stains on carpet and bathroom mouldy with a crack in the bath. Location is very nice with leisure facilities. Staff are friendly but service during breakfast and dinner was very slow. Needs lots of improvements.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear susan050708, Thank you for your review. I would first like to apologise for not meeting your expectations on this occasion. Our acclaimed hotel is usually praised for maintaining a high standard of cleanliness and I am disappointed to hear your experience was hindered due to ongoing developments. The hotel is currently undergoing intense refurbishments to further improve our facilities, which unfortunately means that our otherwise stunning views of the Somerset countryside may be obscured in certain areas. I can assure you that this is not a permanent fixture and we will investigate all issues raised during this time. That said, I am very pleased you had the chance to try our exceptional cuisine and leisure facilities. I hope we have the opportunity to make the necessary improvements in time for another visit. Kind regards, Joseph Guest Relations

"Theft from room"

1
gasheadlyons, Bristol, United Kingdom 04/05/2018

Unfortunately our room was robbed by a member of staff while we ate breakfast, although the money was repaid as it was proved a key was used to access our room it took over 2 weeks and no offer of compensation or even a refund of our overpriced room was made, the customer service during the investigation was also the worst I have ever suffered and we only received a ‘we are sorry' after I pointed out we had not received an apology and we have been informed they may never find out who went into our room so presumably this could happen again as there are no safes in the room.

LatonaLeisureGroup, Public Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
The totally unsubstantiated, unjustified, untrue and slanderous allegations made involving loyal members of staff of many years, demands a response. Even though our solicitors are now dealing with those outrageous comments, it must be said that when the ‘report of theft' was made, apologies were made and the situation rectified. However, threats were made that adverse ‘social media entries' would be posted unless compensation was paid. We will not submit to blackmail in this way. The Webbington Hotel ‘room security system' is a state of the art room locking system that is well established and ensures total safety for our guests. There has never been an incident of this type since the installation two years ago.

"not very good"

2
sailorgirlBirmingham, birmingham 02/05/2018

was not the kind of hotel I was expecting had to walk through hotel and out through a courtyard to get to our room.room was ok scaffolding right outside window not very pleasant and fire door outside the room wedged open with wood wont be staying again

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear sailorgirlBirmingham, Thank you for your review. I am aware of current renovations happening at specific areas of the hotel, and understand these are vital to further improving our charming Edwardian manor house. That said, we believe each guest is entitled to a delightful stay and I am very sorry yours was hindered on this occasion. I hope you choose to visit us again once works are complete, and enjoy the bedside views how they are intended. Kind regards, Joseph Guest Relations

"A useful stopover for breaking a long car journey north or south and or for local visits"

4
21stCPragmatist, Newbury, United Kingdom 02/05/2018

We stayed here for one night for a wedding held at another venue. Two of our family are in their 90's and after a quick sortie we found the stairs to the superior rooms in the original Edwardian house inaccessible for one family member. Our saving grace was the receptionist who was able to offer us the remaining disabled room the hotel had. Rooms 20 & 21 are ground floor based with car access to the rear of the hotel. The walk from the disabled parking is relatively close and on the level. In actual fact you can reverse and temporarily park within 20-30 metres of the disabled rooms. Access to the main hotel was across a courtyard via double fire exit doors through the conference area and then left into the hotel. The only drawback are the steps up and down to the dining room and breakfast area. At dinner the hotel staff were very kind and accommodating, after dinner they produced a mobile ramp which was of immense use. Sunday breakfast we used the ramp ourselves as staff were serving breakfast . Both the superior rooms were very smart and comfortable with commanding views out over the Somerset Levels. Our only grumbles were the alarmed bedroom doors that go off should the door be left ajar and the bed table lights did not work in room 7 so you could not read in bed - annoying yet easily fixed. The disabled room 21 was well kitted out; a wide hall way to the room door opening fully outward, wet room and WC with support rails. Third grumble - why have a coconut mat at the entrance to where disabled rooms are located making it a slips and trip hazard? It made it hard for our disabled family member to walk over and negotiate the door threshold, on a walker, and the cigarette butts around the mat were not nice. Again minor issues but noted by guests. Facilities overall were pretty good, dinner from a la carte menu was very enjoyable, a varied choice of wines - sensibly priced. Breakfast - self service for full English is perhaps one of the best we have had for some time. All in all aside from the grumbles we have raised - we had a very good overnight stay. When we return to visit our family in Weston we will stay at the Webbington rather than use one of the main hotels on the sea front.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear 21stCPragmatist, Thank you for such a detailed review following your stay at the Webbington Hotel & Spa. Your valuable insights and first-hand accounts will prove vital in the process of developing our facilities to better accommodate all our guests. We work hard to ensure each guest feels comfortable and free to explore all the exceptional services we have to offer, so I am delighted to hear you found our hotel accessible and well suited to your needs. It is great to hear you had the chance to enjoy the striking views of the Somerset countryside along with some of the fine cuisine at our restaurant – our breakfasts truly are some of the best around! We will be sure to look into the issues raised regarding room 7 and the entrance to the disabled rooms, and look forward to welcoming you back for your trips to Weston. Kind regards, Joseph Guest Relations

"Our wedding"

5
User 01/05/2018

We booked the Webbington for our wedding over 2 years ago and finally the date arrived on the 21st April 2018. I cannot begin to praise the staff at the hotel enough, especially our wedding coordinator Lisa. Throughout our meetings and pre planning we were put at ease and made to feel comfortable and the day was as perfect as we could imagine. All of our guests thoroughly enjoyed their stay and the food was excellent. Nothing was too much trouble and we will forever be greatful for the best day of our lives.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Frosty1984001, Thank you for such a complimentary review following your stay. It is wonderful to hear we were able to make your wedding so incredible. We live and breathe weddings, and understand how important careful planning and coordination is for such a special day. I will pass your praises on to Lisa as I'm sure she will be delighted to hear your kind words. We hope you have the chance to visit us again soon and enjoy more of the exceptional services our hotel has to offer. Kind regards, Joseph Guest Relations

"Lovely hotel"

4
Brizzle1236, bristol 30/04/2018

Stayed here for the weekend with a friend and we were really surprised at the value for money. Originally we booked a standard room but as it was cold we were upgraded to an "Executive room". Honestly, spend the extra and get an executive room! It's like a home from home and so cosy. The restaurant was expensive and the food wasn't to our taste but we had some lovely bar food for a very reasonable price. The spa facilities were lovely and Sue Gale is fantastic and reasonably priced for treatments. Overall I would return to this hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Brizzle1236, Thank you for such a lovely review. We feel that the exceptional comfort and quality of service we provide at our Edwardian country hotel is indeed great value for money and I am very pleased you feel the same. Though the restaurant wasn't to your taste, I'm delighted to hear you discovered some lovely meals at our cosy Webbington Hotel Bar. I will be sure to pass your compliments on to Sue at the spa and hope to welcome you back for another stay in one of our gorgeous executive bedrooms. Kind regards, Joseph Guest Relations

"A short stay "

5
Bazzabaz6461, Cannock, United Kingdom 28/04/2018

What a lovely place to stay with such peaceful quiet surroundings, the staff are so helpful to make your stay enjoyable, the room are large clean & warm, having a quiet drink to dining is well thought of, breakfast is plentiful

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Bazzabaz6461, Thank you for taking the time to write a complimentary review of our hotel & spa. It is always delightful to read that our guests had a relaxed and comfortable visit at our charming countryside location, and that they were met by the exceptional service of our amazing staff members. We hope to welcome you back for more wonderful experiences just like this one. Don't forget to book direct either online or over the phone for the best rates and available offers. Kind regards, Joseph Guest Relations

"Wedding venue and accommodation for guests"

5
Hoodycat, Bristol, England 22/04/2018

We booked the Webbington for a wedding and had a fantastic day. The staff were excellent and everything ran smoothly and according to plan. We were able to tweak the package we chose by adding some of our own food for the buffet. The in house DJ was good although he had an easy job with getting people on the dance floor as many of our party were dance loving Brazilians! We used the venues florist too - The secret garden in Axbridge - amazing! Many of our guests (at least 40) stayed overnight and enjoyed a generous hot and/or cold buffet breakfast. We would definitely recommend as a wedding venue at an affordable price!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Hoodycat, Thank you for such a lovely review following your stay at the Webbington Hotel & Spa. I am delighted to hear you had such a fantastic wedding with us. Our Wedding & Events team are renowned for both their passion and dedication, and I am very pleased you had the chance to employ their exceptional skills for your big day. We aim to tailor your experience as much as possible to make each celebration special it is great to hear you took advantage of this. Thank you again for your feedback and kind words. Should you wish to stay with us again, be sure to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Family Wedding"

5
chriscaine, Hornchurch, United Kingdom 10/04/2018

Stayed just the one night, however, I had stayed at the hotel before. The quality of the 'Wedding breakfast' and the service was outstanding. The food was excellent and the staff efficient and outstanding.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear chriscaine, Thank you for taking the time to leave such an endearing review. It is wonderful to hear from a frequent visitor who values the outstanding efforts of our service staff as well as the quality and excellence of our food. We are always set to exceptionally high standards and I will be sure to pass your complements on to the chef. We look forward to welcoming you back for future visits, and many more great breakfasts. Kind regards, Joseph Guest Relations

"Quirky hotel with excellent staff"

5
Susan S, Plymouth, United Kingdom 09/04/2018

We have been to this hotel twice in the last couple of months, we last went a couple of weeks ago, it was my husbands birthday, and they upgraded us to a beautiful room. The staff are excellent, nothing is too much trouble, the reception staff were outstanding and very welcoming, and we can say the same for the restaurant staff. We ate in the restaurant and the food was absolutely lovely. The hotel is quirky, little corridors going off everywhere, and quite old, but we liked that it was different from the usual square hotels. The hotel is good value for money, both times we have been to this hotel we have got a good deal. We haven't used the pool yet, so can't comment on that. It is out of the way a little, but driving distance to lots of places. Congratulations to the wonderful staff, keep doing what you are doing and we will be back.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Susan S, Thank you for your lovely review. I am delighted to hear you found consistently exceptional quality of service at our extraordinary Edwardian hotel. Our staff work hard to provide such outstanding hospitality and we will be sure to commend them on both their skill and dedication to guests. We always aim to put your experiences first, and I am very pleased to hear you found value for money in our fine dining and locally-sourced food. We look forward to welcoming you back to explore more of our vintage charms and all the amazing facilities we have to offer. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Exceeded our expectations. "

5
User 02/04/2018

We needed a relaxing break , and that's exactly what we got in this hotel . First impressions were polite , professional staff as soon as we arrived . Our room was as listed , standard double and was , functionally and comfortable . It was a little trek to get to it , and if you are not able to navigate the upstairs and downstairs, I would definitely advise staff prior to the visit . The swimming pool area and gym are a definite bonus , easily reached from the rooms . The leisure staff make you feel welcome and you feel comfortable using the facilities. The bar area provides the perfect location for reasonably priced drinks and bar food . Which I have to say was of a quality that we decided to eat there on both evenings . Freshly prepared and nicely presented . All I would say , is keep up with maintenance of this beautiful building . It's a shame about some of the slightly unsightly extensions , but I would think the rooms are needed to keep the concern viable . All in all I am happy to recommend . Thanks to all the staff for doing a great job.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear sarahhun7, Thank you for taking the time to complement our luxurious country hotel, along with the dedicated staff members who make each experience special. I am delighted to hear you felt both welcome and comforted throughout your stay and made use of our exceptional facilities. The Webbington Hotel Bar is renowned for both its inviting atmosphere and value for money, and I do hope you get try more of our superb à la carte menu should you return. Thank you again for your feedback. We hope to exceed your expectations even further on your next visit. Don't forget to book direct for the best rates and available offers. Kind regards, Joseph Guest Relations

"Beautiful setting for relaxation"

5
Mel_Abc, Devizes, United Kingdom 29/03/2018

What a hidden gem! Tucked away in beautiful countryside with stunning views from the terrace. Well equipped gym, lovely pool and sauna and steam room. Staff really welcoming and friendly, nothing too much trouble. The rooms were cosy and very clean, with tv, tea and coffee and hairdryer and toiletries in the bathroom. The restaurant was great value for money with vegetarian and gluten free options available, the chef is very accommodating. Delicious meal. Breakfast was buffet style, everything you could want (missing hash browns) for Full English or continental, kippers and omelettes available to order. Spotlessly clean. Do ask for help with your luggage if offered, our room was a trek up and down stairs! Will be back here, fantastic value for money.

LatonaLeisureGroup, Public Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Mel_Abc, Thank you for such a delightful review following your stay. I am very pleased to hear you made the most of your trip by taking advantage of our extensive Leisure Club facilities and enjoying the breath-taking views of the surrounding Somerset countryside. Our staff work hard to provide exceptional quality of service and I'll be sure to let them know their efforts do not go unappreciated. We are always happy to accommodate any dietary requirements and can assure you that each dish is cooked fresh to order using the finest local ingredients. Thank you again for your valued feedback along with the kind words. Don't forget to book direct on your next visit for the best rates and available offers. You can do this via the website or by calling the hotel on 01934 750100. Kind regards, Joseph Guest Relations

"Very welcoming and just like the photos"

4
Karen A, Essex 28/03/2018

This hotel is a little of the beaten track but ideal if you want a quiet weekend away from it all. Didn't get time to use the spa but had a quick look round and wish we had. Friendly, clean with a good breakfast so what more could you ask for, for the price.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Karen A, Thank you for your review. I am delighted that you enjoyed your stay at our spacious Edwardian manor hotel. We are lucky to be surrounded by little more than the tranquility of nature and I'm glad to hear you found a peaceful break with us, at stress-free prices. I hope you have the chance to try more of our exceptional facilities should you visit us again in future. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Joseph Guest Relations

"Great food and service"

5
Kim W, Coventry, United Kingdom 26/03/2018

We stayed for just one night on a short touring break. We were amazed at both the speed of service and excellence of the food. We had a three course dinner served in its entirety in 1 hour 10 minutes and all three courses were superb. Breakfast was excellent too. The room was unspectacular but perfectly acceptable - a tight fit with a giant bed but very comfortable. More choice on the real ale front would have been good but the main criticism was the hotel was a shade cold - another time I am sure that would not be an issue.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Kim W, Thank you for such an endearing review following your stay at the Webbington Hotel & Spa. Our professional chefs use only the finest local ingredients to create their superb dishes; making the Tiark one of the top restaurants Weston-Super-Mare has to offer. I am very pleased to hear you had an excellent time with us and I'll be sure to commend the restaurant staff on their efforts. Thanks again for taking the time to write your review. We are always looking for ways to improve the guest experience and your insights are vital to that process. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Joseph Guest Relations

"Just OK"

3
janeWestYorkshire, west yorkshire 25/03/2018

This hotel really is in the middle of nowhere with nothing nearby. Reception staff very friendly and helpful but a very long and difficult walk to annex where rooms are. Loads of stairs and doors to manoeuvre with suitcases. Don't know how people with disabilities go on. Room ok, nothing special and horrible view over flat roofs. Bar very pricey but wedrove into village of Axbridge to nice pub for drinks and food. Breakfast very good. Didn't use leisure facilities but looked nice. Would not return

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear janeWestYorkshire, Thank you for the review following your stay. I am happy to hear you were greeted by our friendly, dedicated staff. The Webbington Hotel & Spa is indeed a country hotel, located on the western half of the Mendip Hills Area of Outstanding Natural Beauty. The hotel has idyllic scenery right on its doorstep, and the M5 allows access to many towns and villages, including the renowned seaside location of Weston-Super-Mare. The hotel is more than happy to make amendments for guests who would otherwise have difficulty navigating our Edwardian manor building and is often commended on its great value for money. I am sorry to hear you did not have the outstanding experience we look to provide our guests, and we hope you decide to give us another shot in future. Thank you again for your feedback. Kind regards, Joseph Guest Relations

"Edwardian character"

4
Josquine, Somerset UK 25/03/2018

This is not a modern hotel, so avoid if you expect streamlined access to everything, chrome and glass everywhere. You will need to walk up and down small and full flights of stairs, and there may be the odd frayed carpet or two. But the building has character, the food is good, and the staff helpful. Value for money.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Josquine, I am very glad to hear you enjoyed the charming Edwardian character of our country hotel. We count ourselves lucky having a real piece of history in the idyllic Somerset countryside. I am pleased to hear you had the chance to meet some of our friendly staff members and enjoy the local organic produce prepared by our acclaimed chefs. We hope to welcome you back again soon. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Joseph Guest Relations

"Great hotel"

5
User 19/03/2018

This is the 2nd time I have stayed at The Webbington Hotel and I would go back again and again. Its a lovely hotel in a good good location with lots to do around, fantastic breakfast and great serviceservice from staff. Nothing to fault.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Tharas_80, Thank you for your complimentary review and your recent visit to The Webbington Hotel & Spa. I will be sure to pass your kind words on to staff members and let them know their efforts are appreciated. We look forward to welcoming you back again for more experiences like this. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Joseph Guest Relations

"Interesting"

4
David B, Leeds, United Kingdom 17/03/2018

This hotel was a good find. Friendly welcome at reception. Comfortable room although the shower pressure was a little lacking. An interesting hotel with an intriguing history. Good facilities including access to the spa for guests. The restaurant was very good and the food excellent. The staff were friendly and helpful. Breakfast was also very good. I would certainly recommend this hotel.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear David B, Thank you for your review. I am very happy to hear you found us as well as a warm welcome upon arrival. The hotel was indeed once an attractive Edwardian manor, and the surrounding area is steeped in history dating back to the Neolithic era. I am delighted to hear you enjoyed the fine food and facilities at the Webbington Hotel, and I will be sure to pass your compliments on to all the staff members who make this possible. I hope we have the opportunity to welcome you back sometime soon. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Joseph Guest Relations

"Very good value. Amazing actually."

4
Steve H, Warlingham, United Kingdom 08/03/2018

Stayed here before and it was fine, but nothing to write home about. However, we stayed there again this week and what a transformation. I always thought that this hotel was quite close to being excellent and it seems that during the time since my last visit they have indeed made it excellent. Not greedy on room rate AND unlike the current fashion for hotels doing room only and charging extra for breakfast, this place includes it. Lovely room, great breakfast and the staff were friendly and helpful. I hope they keep up the good work. One point. If you find stairs a chore, there are countless short flights of stairs to get to most rooms so bear that in mind. RECOMMENDED.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Steve H Thank you for your recent review and it was a pleasure to welcome you back to Webbington Hotel for your most recent stay. We sincerely appreciate all your comments and will ensure these are passed on to the staff and management for their information. I do hope we will have the pleasure of welcoming you back again in the near future. Kind regards, Jamie Munn Guest Relations Manager

"An amazing experience"

5
karenkent1, Canterbury, United Kingdom 27/02/2018

We visited the best western for a reunion meeting. I am physically disabled and we have found it difficult in other hotels for my needs to be met. Definitely not at this hotel. I had phoned to make the booking and I told them of my difficulties. On my arrival the staff member reception could not have been more helpful. I was asked three times whether he could take my luggage and i found that the hotel had placed us in a delightful room which had our own parking space The room was extremely clean and there were complimentary items available. I did ask for extra milk and this was treated by the staff as a joy and no problem. We ate in the restaurant. The food was extremely tasty but I think it was microwaved as the vegetables wasn't as fresh as they could have been. This hotel made me feel so special that I was quite tearful with the help that was provided. I can truthfully say that we haven't experienced such superb service in other hotels we have stayed in. The webbington is in an amazing location and if the webbington would have us back We will be visiting it again soon. If you have a disability this is the hotel for you. There are disabled access but it is important to share this information with the hotel so they can provide for any needs you may have. There are some stairs but there are other routes that can be used. I would like to extend a big thank you to all the staff who cared for us during our stay. The Manager of this hotel has an amazing team behind them. Hope any one who goes to this hotel has a great stay. Kind regards Karen Kent

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Karen, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. It was wonderful to read that you had such as welcoming and enjoyable stay. The comfort of our guests is very important, and we strive to provide accommodating and helpful customer service. It was wonderful to read that you found our staff very helpful during your stay and that you would rate their service as the best you have received, our staff will be delighted to hear your compliments. I was also glad that you were pleased with your allocated guestroom and that you thought it was cleaned to a very high standard. We do try to encourage our guests to advise us of any special requirements prior to their stay, in the hope that we can ensure they have a comfortable and pleasant experience. It was a pleasure to read that you thought the food in our restaurant was extremely tasty, our chefs will be thrilled to hear your kind words. Our hotel is located in the heart of the Somerset countryside, just a short drive from the motorway and many local attractions. I was glad you thought the location was amazing and that you would like to return. Thank you for choosing the Webbington Hotel and Spa, I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Long weekend"

5
Tony F, Horsham, England, United Kingdom 22/02/2018

This hotel is full of character and is a great location for all the local attractions. We were greeted by very helpful and happy staff. The room was fantastic, very clean and large with a big shower. We visited all the local attractions and more as we were very central. We ate both evening meals from the bar menu and had a great breakfast too. Good facilities and nice surrounding made this a very pleasant stay. Would return.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Tony F, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted that you had a pleasant stay and would like to return in the future. Our Edwardian Manor Hotel is located in the heart of the Somerset countryside, just a short distance from the motorway and local attractions such as Cheddar Gorge, Weston-Super-Mare, Wookey Hole Caves and the Mendips. I was pleased you enjoyed the traditional charm of our hotel and that you thought the location was excellent. The staff at our hotel take pride in their welcoming and helpful customer service, so I was pleased you found them cheerful and very helpful. I was also glad that you thought your room was fantastic and that it was very clean with spacious bathroom facilities. It was wonderful to read that you enjoyed the food served in our bar and our breakfast buffet, I will pass your compliments onto our chefs. Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"1 night stay with children"

4
User 20/02/2018

Hotel is characterful and charming with great facilities. The breakfast is standard hotel... nothing special. (No garnish on the kippers and v. Bitter tasting coffee) Initial complications with our checkin and room type but all dealt with well and upgrade given. Room was lovely and spacious with balcony. Shame the balcony was covered in beer bottle tops and cigarette ends. - great for the kids. (Obviously not cleaned) and the doors leading out were so stiff we assumed they were locked. - part of the character apparently. Pool was lovely and very clean - pretty cold mind! Didn't eat in the bar/ restaurant but menu looked nice and lounge area very appealing. Grounds could do with some work but maybe due to the time of year Overall - good location, good staff with nice aesthetics even if some may call it dated.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Paul H, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. It was wonderful to read that you enjoyed the Edwardian charm and character of our hotel and that you thought the facilities were great. I was pleased to read that you were delighted with your room upgrade and that you thought your guestroom was lovely and spacious. However, I was surprised to read your comments regarding the balcony and am sorry for this, I will most certainly pass your feedback on. It was also wonderful to read that you liked the countryside location of our hotel and that our staff were good. We have an array of complimentary leisure facilities for our guests, which include the swimming pool, steam room, sauna and gym. I was pleased you enjoyed using the swimming pool and that you thought it was lovely and clean. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Good hotel"

4
User 12/02/2018

Was at the hotel for Ymca conference. Staff were very good but at times a bit nervous. Rooms wow, meals were well prepared. Only qualm was Why a £10 limit on the card transactions the bar was a nice environment but again bar staff were unsure about people's ages not serve them then ask someone after. However would return

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear jayp1971, Thank you for the review following your recent stay and conference at the Webbington Hotel and Spa. I was pleased you enjoyed your visit and would like to return in the future. It was wonderful to read that you thought the rooms ‘wowed' and that the meals were well prepared, I will pass your compliments on. Our staff are often commended for their professional and friendly customer service, so I was surprised to read your comments, but will most certainly pass your feedback on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers. Kind regards, Maria Guest Relations

"Average at best"

3
alexclare2, Glasgow, United Kingdom 11/02/2018

The location of the hotel is beautiful. Reception and bar area also create a lovely welcoming area. Once you go past the main entrance and into your room well, it's a different story. I actually want to rate the hotel 2 stars as I'm so tired. The rooms are not sound proof. If the person in the room above you even breathes the blooming floorboards will creak. Everytime they move, you will hear them. You'll also hear people in the corridors walking about. The rooms are poorly decorated, creams and beiges which dates them. They don't feel clean. There is dust between plugs, along the head board on top of pictures etc. I'm not usually one to be fussy or even look for dust but it doesn't feel right here. The bedroom window was open on arrival (I think because the rooms are so hot) and so I had a few bugs waiting on me when I arrived. The window is ground level to grass and bushes - green view in picture. This also means it's noisy in the morning with birds, but some may like that. Personally I don't at 5 am (not the hotels fault). Bar food was alright. The Nachos were £4.50 for a massive plate. They were really good and really generous with the cheese. The quacamole was weird, definitely not fresh. Other food was decent - for the price we paid I'd even stretch and say good. Would I stay here again? Probably not.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear alexclare2, Thank you for taking the time to write a review. I was pleased that you thought the countryside views from our hotel were beautiful and that you thought our reception and bar areas were lovely and welcoming. However, it was disappointing to read your comments regarding your guestroom and I am sorry for the noise disturbances you encountered. Our housekeeping team take pride in the high standards of cleanliness throughout our hotel, so I was surprised to read your comments and I will most certainly pass your feedback onto the management team to look into. I was glad you enjoyed the bar food and was pleased you thought the portions were generous, however, I would also like to assure you that all the food we serve is freshly prepared by our team of chefs. Thank you for choosing the Webbington Hotel and Spa. Kind regards, Maria Guest Relations

"Some good points but disappointing in several respects"

3
Doryhunk, Staines 26/01/2018

We were at the Webbington as part of a large group booking. Access to the hotel. The hotel would definitely not be recommended for those with limited mobility – access via the main entrance is tricky even for the able-bodied, with a short flight of steps and two hard-to-open doors. With suitcases, we struggled. Moreover, as other reviewers have noted, there are no lifts to bedrooms. Location – the hotel is in a rural position, quite isolated if one were to be negative. The hotel has no grounds to walk in; if you want a walk your only option is the narrow local roads which don't have footpaths. The nearest large town, say Weston super Mare, is several miles drive – it takes about twenty minutes. We were in the annex on the second floor. Our room was adequate in terms of facilities but more storage space would have been appreciated. Sound insulation between rooms was poor – we could clearly hear next door's conversation on one side and the TV from the room on the other side. The window wouldn't close fully and so there was a constant drone of traffic from the nearby M5 during the day. On the plus side there were plenty of power points, the free WiFi worked well and the courtesy tray was very good. We both thought the lighting was inadequate for reading. The décor was quite pleasant and reasonably modern. The beds were very firm – too firm for my wife. The bathroom was large and had been refurbished fairly recently. The shower (a Bristan) was the fixed overhead type, not thermostatic but easy to control. Apart from the last morning there was always plenty of hot water. Although there was a warning sticker over the wash basin, the hot water was in my view dangerously hot - the temperature needs to be reduced at source. Room servicing was very good – the bathroom in particular was kept spotless by the cleaning staff. Heating was odd – it was off in the morning when it was needed and came on in the afternoon when we were usually not in the room. Having said that the room generally felt warm. Food – I am sad to say was mediocre. There was no fresh fruit at all. The breakfast buffet was never hot – warm at best. The bacon was consistently dry and hard and the fried eggs looked most unappetising. At dinner there was no main course fish option during our three-day stay. The desserts were uninspiring – there were no sauces for example. The ice-cream, however, was very good. Drinks: a large glass of Merlot from the bar was £6.50. A pint of draft cider was about £4.40. An example of a dinner menu: 1) Soup or Caesar salad or smoked salmon terrine. 2) Steak and ale pie or roast pork or vegetable lasagne. 3) Cheesecake or millionaires bar or ice cream. Dining experience: there were no table menus on the first evening so we were left in the dark as to what was on offer and had to make a quick decision as the courses were being served. The table service was a mixture of self-service and waiter service: starters were served; main course and dessert were self-service with the maître d' controlling access table by table. The staff were all pleasant and helpful with one rather surly exception. Allowing for the fact that it must be a challenge to cater for a large group of guests, we nevertheless felt that the Webbington, particularly in respect of catering, fell below expected standards.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Doryhunk, Thank you for taking the time to write a review. I was surprised to read your comments regarding the access to our hotel and I am sorry If you found difficulty in the short flight of steps upon your arrival. Our hotel staff are readily available to offer their porterage services should you require help. I would like to reassure you that we do have a disability access entrance to hotel and we have accessible rooms on the first floor, which can be requested by guests prior to their arrival. Our hotel is located in the heart of the Somerset countryside, which has easy access to the motorway and other routes. I was surprised to read your comments regarding the hotel grounds and local surroundings, as there are many walking spots and attractions nearby, including Crook Peak, the Mendips and Cheddar Gorge. The comfort of our guests is important, so I was pleased that you thought the facilities in your guestroom were good and will most certainly pass your feedback on regarding the storage space. It was also great to read that you were pleased with the free wi-fi, plentiful power points, and good quality courtesy tray. I was also glad that you thought the room servicing was very good and that the bathroom was kept very clean, I will pass your compliments onto the housekeeping team. It was disappointing to read your comments regarding the food served in our restaurant and I will most certainly pass your feedback onto the restaurant team to look into. However, our staff will be delighted to hear that you thought they were all pleasant and helpful. Thank you for choosing the Webbington Hotel and Spa. Kind regards, Maria Guest Relations

"Perfect weekend break.."

5
John M, Exeter, United Kingdom 22/01/2018

Just spent a relaxing weekend at the Webbington Hotel and Spa. Fantastic facilities, had wonderful massage swim and gym etc. Very good room comfortable bed excellent food, good variety of food, great breakfasts and very obliging staff. Looking forward to our next visit.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear John M, Thank you for such a complimentary review following your recent stay at the Webbington Hotel and Spa. I was delighted that you had a relaxing stay and are looking forward to your next visit. It was a pleasure to read that you enjoyed the complimentary use of our leisure facilities, including the swimming pool and gym, and I was pleased that you had a wonderful massage in our Spa. I was also glad that you were very comfortable in your guestroom. Our chefs will be pleased to hear that you thought the food was excellent and that the menus were plentiful. Our hotel staff will also be delighted that you found them all very obliging. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Mixed opinions"

3
f00die51, Westbury, United Kingdom 22/01/2018

This was our 2nd stay, we previously stayed Sept '17. The hotel room this time was so small that once our cases were opened we couldn't walk around the bed easily. The bath/shower was under a low sloping ceiling, try washing your hair in there, logistically very difficult. The hotel appears to turn the heating off during the day (freezing!) so rooms are equipped with fan heaters (very loud). Breakfast buffet was a complete shambles compared to September, ruining out of items, bad hygiene practices placing fresh cooked food on top of food that had been sitting out for over an hour rather than doing a rotation. Only one toaster for about 100 people! The evening meals...the only thing I can say is that we can't believe the chef actually tasted any of the meals....awful, absolutely awful. On one occasion I ate nothing, went to order a bar meal just after 9pm to be told that room service and bar food ceases at 9pm. I understand that we were there with a big group, but, awful, absolutely awful.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear f00die51, Thank you for the review. The comfort of our guests is important, so I was disappointed to read your comments regarding your guestroom. We like to encourage our guests to bring any issues to the managers attention, in the hope that they can resolve these at the time, or potentially offer an alternative guestroom. The heating system is monitored, however as you mention, if you are not warm enough, we do have portable heaters available to ensure you are in a comfortable environment. I was surprised that your breakfast experience was not as enjoyable as it has been in the past and I would like to apologise for this. I would like to reassure you that the health and safety regulations are taken seriously, and I will most certainly pass all of your feedback onto the management team and chefs. Thank you for choosing the Webbington Hotel and Spa. Kind regards, Maria Guest Relations

"Expensive for what it is"

1
User 20/01/2018

Well, Arrival and check in, were ok, did arrive at 21:50 on Friday night. Found my room in a dated building, would suit the 1950's the room a single could be better thought, so the bathroom door could open fully rather than hitting the bed. So the shower options, A: really hot no power or B: really cold loads of power. The room has a draft, I can tell by the way the cobwebs blow around the ceiling. So breakfast, could say much as arrived for breakfast at 07:30 BUT not served until 08:00, yet at check in I'm told 07:00 Now back ready for night two and let's see how this goes. However as I asked about Sunday breakfast, again not starting till 08:00 (too late to change hotels now) a packed lunch was offered. All in all over £150 for two night single bed, in a dirty out dated room seems excessive, and when Dick Turpin robbed people at least he had the decency to wear a mask.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Thank you for the review. I was pleased that your arrival and check-in experience was good. Our hotel is an original Edwardian manor house, which presents timeless features and architecture, of which our guests often compliment. However, I am sorry if it was not to your personal taste. I was disappointed to read your comments regarding your guestroom and I am sorry for any problems you came across, I will pass your feedback on for relevant staff to investigate. The comfort of our guests is important, and we like to encourage our guests to report any issues they may find at the time, in the hope that we can ensure you are in a comfortable during your stay. It was surprising to read your comments regarding breakfast and I am sorry if there was a slight delay, however I am pleased that you were offered a packed lunch to take with you as an alternative. Thank you for choosing the Webbington Hotel and Spa, your feedback is valued and has been passed onto the management team. Kind regards, Maria Guest Relations

"Nice and relaxing "

5
Peter P, Carmarthenshire, United Kingdom 18/01/2018

Lovely peaceful and relaxing place to stay, enjoyed the swimming pool and spa also booked a sports massage, with cardea massage therapy which was excellent and therapeutic. The rooms are clean and tidy with tea and coffee facilities provided, breakfast was delicious and a good choice is available, will stay here again when in the area. Really enjoyed ourselves

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Peter P, Thank you for taking the time to write a review following your recent stay at the Webbington Hotel and Spa. It was wonderful to read that you had a peaceful and relaxing stay and that you would like to return in the future. Our hotel offers an array of leisure facilities, including our swimming pool which overlooks the Somerset levels, a sauna/steam room and a gym. I was pleased that you enjoyed using our swimming pool and I was delighted that you enjoyed your massage, I will pass your compliments on. It was also wonderful to read that you were comfortable in your room and that you thought it was nice and clean, with a good selection of tea and coffee. I was also pleased that you thought the breakfast buffet was delicious and that the menu was plentiful, our chefs will be pleased to hear your kind words. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"New Year break"

3
doisyvedrines2001, Nottingham, United Kingdom 14/01/2018

Once we had sorted out the initial room change problems, settled in ok Rooms are very small, but everything clean and tidy, housekeeping staff very pleasant and helpful. Had a couple of issues with things in the room, and though reported these were not addressed. Also a massive amount of noise from the couple upstairs between about 2 and 4am on the first night, which isn't the hotels fault but does leave a bit of a bad taste. After that, a very good stay, especially the New Year gala dinner, all absolutely lovely, very impressed with the food for a mass catered event of this type. Used the gym and sauna most days, a strange layout but well equipped. Overall a good stay, the niggles didn't spoil it but there is room for improvement in some areas

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear doisyvedrines2001, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was pleased that you had a good stay and thoroughly enjoyed our New Year's Eve Gala Dinner. I was pleased that you settled into your room comfortably and that you found it clean and tidy. Our housekeeping team will also be thrilled to hear that you thought they were very pleasant and helpful during your stay. However, I was surprised to read that our hotel staff did not address a couple of issues you pointed out and would like to apologise for this. It was wonderful to read that you enjoyed our New Year's Gala Dinner and that you thought the food was very impressive. Our restaurant team, events team and hotel staff will be pleased to hear your feedback. I was also glad that you enjoyed using our complimentary spa facilities during your stay, including the gym and sauna. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"3 night break"

3
Keith W, Addlestone, United Kingdom 07/01/2018

Greeted by friendly reception staff. We had room 241 nice roomy bedroom, bathroom clean and shower over bath that worked well. Bed was nice and comfortable and real oak lovely furniture in room. Flat screen TV, kettle with tea and coffee provided. Now for the not so good points, try booking a room on the ground if you have difficulty moving around. There is no lift and lots of stairs to negotiate. The nearest big town is approximately 12 miles away. Ideally suited for walking holidays. Breakfast, I was looking forward to smoked haddock as this was provided on a previous visit. I like to eat a healthy diet and owing to my age must stay clear off all fried food. Breakfast was in the main dinning area but disappointed that smoked haddock or porridge was off menu that also included hard boiled eggs. They did provide a good selection of cereals and tinned fruit. Being retired travel a lot and stay in many hotels, must admit this is the first hotel that we have stayed in that does not provide any of the above for breakfast. The evening meal is very bland and produced pre prepared in bulk. You have a choice of three options served with boiled potatoes and vegetables. We had boiled potatoes sliced in a runny type sauce? I would add that if you enjoyed school dinners back in the 60,s you will love this Hotel for food. We decided we could not face the Sunday dinner and ended up spending an enjoyable roast meal at the local Inn together with 2 pints of real ale. Sheer bliss.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Keith W, Thank you for taking the time to write a review following your 3-night stay at the Webbington Hotel & Spa. Our reception team strive to provide a warm welcome, so it was wonderful to read that you thought our reception staff were very friendly upon your arrival. I was also delighted to read that you were very comfortable in your spacious guestroom and that you thought it was cleaned to a good standard. Our rooms are designed with modern comforts and facilities, so I was glad that you thought the facilities in your room were good and that you admired the oak furnishings. Due to the Edwardian period property, we do not have any lifts. However, porterage services and assistance are readily available from our staff. We encourage our guest to advise us of any special requirements, to ensure they are comfortable during their stay and so we can allocate rooms which best suit our guests needs. I was surprised to read your comments regarding breakfast and am sorry for this, although I was pleased you thought our selection of fruit and cereals were good. I would like to assure you that the food served at our hotel is freshly prepared and cooked by our team of chefs, however I am sorry if it was not to your personal taste. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly. Kind regards, Maria Guest Relations

"Back Again 2018"

3
cynthia793, Buckingham, United Kingdom 06/01/2018

Another visit to West Western this time the room l stayed in was comfortable, but had an issue at breakfast time because l was part of a group the breakfast room was altered . due to this choice was limited which I accepted but eggs was available but only fried and scrambled but as l cannot have fried or scrambled .I asked the manager for a boil egg his reply was NO. To me this showed a lack of good customer relations and not a very good example for promoting Best Western hotels .

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear cynthia793 Thank you for the review following your stay at the Webbington Hotel and Spa. I was pleased to read that you were comfortable in your guestroom, however I was surprised to read your comments regarding breakfast and am sorry for this, I will most certainly pass your feedback onto relevant staff to ensure this does not happen in the future. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Kind regards, Maria Guest Relations

"Excellent stay at Webbington"

5
User 04/01/2018

We stayed here for 2 nights for a special relaxing break. Lovely room, very good food in restaurant, service friendly and helpful, good facilities, used the sauna and steam room. Lovely grounds and setting. Highly recommended. Only criticism was that the public areas were on the cool side, but then it was a very cold stormy few days.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear redhawkfyre, Thank you for the review following your recent stay at the Webbington Hotel and Spa. I was delighted that you had a relaxing break and that you would highly recommend our hotel. The comfort of our guests is very important, so I was pleased you thought your room was lovely and that you thought our hotel facilities were excellent, including our sauna and steam room. I was also pleased that you found our staff friendly and helpful and that the food in our restaurant was excellent, I will most certainly pass your kind words on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Excellent Christmas Break"

5
Penmere, Cheltenham, United Kingdom 03/01/2018

Stayed for a 4 day Christmas Break, including organised Bridge sessions. There was a separate Ramblers Group staying. The Christmas aspect was kept low key, a good Christmas lunch was served with no over the top razzmattaz. Apart from that the meals were good, buffet breakfast excellent. Very satisfactory for those requiring a companionable holiday.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Penmere, Thank you for taking the time to write such a complimentary review following your recent Christmas break at the Webbington Hotel and Spa. It was wonderful to read that you had a great stay and that you enjoyed the Christmas lunch and festive events hosted at our hotel. I was also delighted that you thought the food served in our restaurant was excellent, our chefs will be pleased to hear your kind words. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"New year "

4
User 01/01/2018

We stayed for two nights at this lovely hotel. The food was excellent and staff.....well nothing was to much trouble. The young lad called Roland was amazing. The party for New year's eve was great, great band, great severn course meal beautiful. We will definitely be staying again.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Maria W, Thank you for the review following your stay during the New Year's celebrations at the Webbington Hotel and Spa. I was delighted that you enjoyed your two night stay and that you would like to return in the future. Our chefs will be thrilled to hear that you thought the 7-course gala dinner was beautiful and that you thought the live music and entertainment was excellent. I was also pleased that you thought our staff were excellent and that Roland was especially good, I will be sure to pass your compliments on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Lost its way, old and tired!"

2
Joe M, Truro, United Kingdom 29/12/2017

Stayed here for a quick stop over on way back from Heathrow. The hotel was very empty despite it being Christmas week. The hotel was cold and damp and the rooms had windows blackened with the damp. Communal areas in the bar were unkempt and the hotels generally feels 'out of date'. A couple and a family both asked if they could order bar food but sit in the restaurant where it was warmer. both were turned down on the basis that it was reserved for residents dining 'a la carte' despite it being empty. The staff were very friendly and professional. We all went to bed at 8pm as it was too cold to socialise in the bar areas. you have to cross an uncovered courtyard to get to the rooms and get wet in the process if its raining. Breakfast was disturbed by a fire alarm caused by a 'shower in one of the rooms'.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Joe M, Thank you for the review. I was very pleased to read that you found our staff to be very friendly and professional, they will be delighted to hear your compliments. Our hotel is traditionally decorated, in keeping with the Edwardian period property. I am sorry if the classical décor was not to your personal taste and I would like to apologise if you felt cold. I am also sorry if you were disturbed at breakfast due to an unexpected fire alarm. Thank you for choosing the Webbington Hotel and Spa. Kind regards, Maria Guest Relations

"Webbington Hotel"

5
ernestianh, Doncaster, United Kingdom 27/12/2017

Professional services provided at a professional hotel. From arrival to departure each time we have been, we are very well pleased with the room and restaurant, and the comfort within the hotel that you can relax and take at your leisure.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear ernestianh, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted that you had such a pleasant and relaxing time. It was wonderful to read that you received professional service from our hotel staff. I was also glad that you were comfortable in your guestroom and that you enjoyed the food served in our Tiark Restaurant, I will most certainly pass your kind words on. Thank you for choosing the Webbington Hotel and Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Winter trip"

4
malcpalmer, Woking, United Kingdom 23/12/2017

Although hotel very quiet staff were very attentive and attended to our needs as if the most important there. The drive to the hotel was along a country lane and on our arrival we were greeted by the receptionist, who explained all of the facilities.

"Freinds wedding stay at the hotel"

5
Lisa P, Bridgerule, , United Kingdom 18/12/2017

This hotel was the venue for a friends wedding so we stayed the weekend here, Was a lovely hotel , great food . clean comfortable lovely views, would stay here again highly recommend it . Rooms where great huge comfy beds and large bathroom . Tea coffee facility's. The wedding was Amazing had a great weekend away at this hotel with great friends.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Lisa P, Thank you for such a complimentary review following your recent stay and attendance at your friend's wedding here at the Webbington Hotel and Spa. It was wonderful to read that you and your friends thoroughly enjoyed the wedding celebrations at our venue. Located in the heart of the Somerset countryside, our hotel offers spectacular views, of which I was pleased you admired. I was also delighted that you were very comfortable in your spacious guestroom and that you would highly recommend our hotel, thank you! Our chefs will also very glad to hear that you thought the food served at our hotel was great. Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Great Christmas Night Out and good value."

4
Tyke1958, Bristol, United Kingdom 17/12/2017

We attended the Christmas night with Majesty (Queen tribute band) and stayed overnight in a 2nd floor Courtyard room which overall was a great night out and stay. I've paid more and got a lot less before elsewhere so well done. The Christmas meal was as good as we've had anywhere else for mass catering so must have improved/got things right since the previous reviews. The entertainment was great, my party thoroughly enjoyed it, great night out for the money overall. I could moan that the bar was pricey but it is no different to any other such event, we could have had warning the bar was cash only. The main building still keeps its old character which I like so please don't change. For a 3* the room was 'compact' but hey for a 1 night out, clean and comfortable enough. Our friends were lucky enough to get a larger room. The only negative from a drunk male is the toilet seat didn't stay up, what an inconvenience! The breakfast was great, better than anywhere else I've been considering the B&B price. Even decent bread for the toaster. Tried the gym and sauna which was amazingly well equipped so what more does anyone want in the price.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Tyke1958, Thank you for taking the time to write a review following your attendance at one of our most recent Christmas Party Night's at the Webbington Hotel & Spa. I was wonderful to read that you and your group thoroughly enjoyed the Queen Night. I was delighted that you thought the food served in our restaurant was of a good standard and that you thought the Queen tribute act and evening entertainment was great, I will pass your kind words on. Our hotel is decorated in keeping with the Edwardian period property, and it's always wonderful to hear when our guests enjoy the charm of its timeless architecture and furnishings and I was pleased you found your guestroom clean and comfortable. I was also very pleased that you enjoyed our breakfast buffet the following morning and that you thought the ingredients were high quality, I will pass your compliments to our chefs. It was also great to hear that you thought our Spa & Leisure area was amazingly equipped and that you liked using our gym and sauna during your stay. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"The ABSOLUTE WORST - ALL management should be fired immediately"

1
Cathy T, Taunton 13/12/2017

We booked our 'Vegas - Casino night' themed company Christmas party here. The entire event - from start to finish - was an utter disaster. First, the postcode on the website takes you to the back entrance. There is no sign indicating that you should go elsewhere, NOR are there any other signs that direct you away from the disabled / service entrance (backup only out of there) towards the spa entrance. Meanwhile, look out for the six inch deep potholes and absolute mess and rubbish everywhere. Once we ultimately arrived at the spa entrance, no one was there to help. We made our way - no signs again - to reception, through a FREEZING cold series of passageways. After check-in, we were informed that the restaurant was closed, but we could get a late lunch at the bar. There was no one at the bar. All guests in the area looked unhappy in the stony silence, freezing cold and lack of staff. After a few minutes, a staff member appeared to take our order. When I asked what the soup was for the day, she said, 'I really wouldn't know'. After an awkward 5 second stare-off, I said, 'Could you find out please.' She huffed off. (This is at 2pm on 09 December - very short lady with long hair.) After ordering soup, a sandwich and 2 teas, we sat down to assess the situation. Shabby, poor staff, dirty.. it's all terrible by any standards. I almost cried and said we should cancel the entire thing, but wished to remain positive. 25 minutes later, our food arrived. 'Terrible' would be a compliment. Then we went to our room. After reading the reviews (in tears over our dreadful lunch), we feared it would be freezing - it wasn't! Bonus!! And we did have a lovely view of the laundry facilities, bins and the window into one of the 'ballrooms' being set up (Courtyard room - 113). And the windows leaked - a lot. And you can hear everything everywhere in the near vicinity. I'm skipping a lot here... BUT - we got to our table at the seating time - food arrived maybe 60-75 minutes after seating, and after asking three times what was happening. The starters were diabolical. Pate was absolutely disgusting. The mushrooms were indescribably horrible. I understand mass catering is difficult, but... sorry, this was beyond acceptable. The mains were tiny, the veg overcooked. They lost our dessert order and then the staff argued with several people over what they'd ordered. The band started after the arguing over the desserts was finished. After 45 min or so, I wondered where the 'casino' area was. (Again - no signs anywhere or instruction from the organisers.) After a brief walk, I wandered into a room I thought was a storage area - it was stacked with tables (no signs) and freezing (all doors left open). There was a total of 3 casino tables - so room for maybe 30 people for an event that had 300 minimum - in a 2C degrees room because all the doors were left open, with someone who looked like... someone you wouldn't argue with - taking CASH only bets. Make your own mind up about where the cash ended up. We pre-ordered several bottles of wine, which was fine. But the bar was cash-only (would have been helpful to know beforehand). At the end of the night, the lights came on and band stopped. We were a large group, so a bit longer getting our things together. One of the bouncers came over and was confrontational and aggressive with one of the members of our party (as a sober witness, I can testify to this). After following us out and being verbally aggressive, one of the other bouncers admitted that one 'sometimes he does that' (tall, white male with piercings). Unnecessary!! THEN then the hotel bar closed for 30 min, only to open for 30 min and ask us to leave again. Literally the worst event I have ever been to WITHOUT exception. Never EVER EVER again. The whole hotel is disgustingly grubby with staff who do not care at all. Please do not even respond to this, as it will only make you look worse. I now have to host a second event this Friday to make up for it.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Cathy T, Thank you for your review. I am sorry to hear your feedback following your recent experience at our hotel. However, I was surprised to read your comments as we received lots of positive feedback from other party guests. I would like to assure you that your feedback has been taken seriously, and our management team are looking into this. Kind regards, Maria Guest Relations

"What a dump"

2
TheChief3791, Taunton, United Kingdom 11/12/2017

This is all purely my opinion, but I wanted to say something in case you were considering visiting this establishment - This hotel is tired, dirty, overpriced, badly managed and has inexperienced and very rude staff. It doesn't look all that bad when you first walk in. Nice little reception area (albeit with an overwhelming stench of chlorine) and a fairly pleasant chap on the front desk. Once you get deeper in to the bowels of the hotel though, you start to notice so much that is wrong. The rooms were freezing cold, the shower was dribbly and unclean, the widows were leaky and damp.... don't even get me started on how dirty the kettle was inside. Ugh. Still, at least I got a lovely view of a transit van out of the window. To briefly touch on the food. I mean, wow. You'd get better quality ingredients at a concentration camp. The pate was old and grey, it tasted bad. Really bad. Who ever made it either didn't taste it first, or did taste it and is a moron. Goodness knows how the carrots managed to retain their shape after what I can only presume was several days in the pot. The meat was way over cooked, under seasoned, cold and small. The service itself consisted of being barked at - ‘lamb or turkey?', quickly followed by slamming a measly portion of matter on to my cheap, cold plate. The vegetables took a long tome to arrive, post meat delivery. The staff were pushy and rude and the service was slow and painful. The only reason I didn't give one star is that I'm grateful for not having the runs 48 hours after trying the pate. If you can avoid staying here, I'd recommend that you do so. Cheers.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear TheChief3791, Thank you for the review. I was surprised to read your comments regarding your recent stay. As you can see from many of our previous reviews, our hotel staff and management team are often highly praised for their friendly, polite and helpful customer service skills. I am sorry if you were not comfortable in your guestroom and that you did not enjoy the food, I would like to assure you that all the food is freshly prepared and cooked by our chefs. Our management team are always at hand to offer their assistance and like to encourage guests to bring any issues to their attention so that they are given the chance to rectify any issues and to ensure that you are comfortable during your stay. Thank you for your feedback, I will most certainly pass it onto the management team to look into. Kind regards, Maria Guest Relations

"Christmas weekend break"

5
User 10/12/2017

My sister and I stayed at the Webbington for 3 nights, which coincided on the saturday, with their Christmas party/cabaret evening. We were unaware of the party arrangement and sneakily asked if we could join in. Jamie helpfully arranged for us to attend at the last minute and what a lovely evening it was. The food was hot and tasty. and the staff worked so hard that evening too. Again the next day Jamie and his colleague came to our rescue and arranged for us to change rooms to a beautiful room, as there was a minor problem with our current room. The staff are very professional and friendly. We particularly want to mention 'Jamie' again to thank him for his helpfulness. This is one of a number of stays at the Webbington, where we have had lovely breaks in a spectacular setting and with fabulous views. Thank you.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Marilyn W, Thank you for taking the time to write a review following your recent stay at the Webbington Hotel & Spa. It was wonderful to read that you and your sister had a great stay and that you thoroughly enjoyed our Christmas Party. It was wonderful to read that you found our staff all very friendly, helpful and professional. I was also delighted to hear that our Duty Manager, Jamie, was able to arrange last minute Christmas Party tickets for you and that you thought he was very helpful, he will be thrilled to hear your compliments. As a popular wedding and events venue, it is always wonderful to hear when our guests have had a great time and I was very pleased that you enjoyed an evening of entertainment at our Christmas Party and that the food was hot and tasty. The comfort of our guests is also very important, so I was pleased that Jamie was able to arrange a room change for you and that you were comfortable in your room. Thank you for choosing the Webbington Hotel & Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Mediocre"

3
User 03/12/2017

We stayed here for just one night after visiting family locally. It is quite a big hotel with over 100 rooms. The reception was lovely. The lady behind the desk was friendly and welcoming. The old part of the building was quite nice although a bit unsympathetically restored and the modern extensions that were in front did nothing at all to make the place appealing from the outside. Inside it was a busy Saturday night. Although we were tired we decided it would be too noisy to get to sleep so we had a nightcap at the bar. My husband wasn't overly impressed by the lack of real ale but we had a drink and retired to our room. It was towards the back of the old part of the building and at the end of a corridor so not flanked by any other rooms and as far away from the bar and entertaining areas as we could get. That didn't quite stop the noise reaching us but at least the volume wasn't too bad. The room was fairly cold so we did have to switch on the small electric heater that was provided although that didn't make a huge difference. There were some spare blankets in the wardrobe which we were very glad to make use of. The bathroom was small and the light above the washbasin didn't work. It was already midnight so there seemed little point in complaining at that time of night. The worst thing though was that we had asked for a double, rather than a twin, room. What we got was two mattresses that had been ‘zipped' together which resulted in a very uncomfortable ridge in the middle of our ‘double' bed. The mattress was covered only by a sheet, not a mattress protector or any other sort of cushioning to alleviate the effects of the ridge in the middle. We might as well have had two beds instead of one! We had a very uncomfortable night as a result, punctuated by the staggered and raucous returns to neighbouring rooms of other guests up until about 4am. We managed to snatch some short periods of sleep before 7am when we finally gave up and got ready to depart. On the plus side, the breakfast was very good. Plentiful choice of well cooked food and hot or cold beverages. The staff on duty were attentive, polite and helpful. The same lady that checked us in the night before was in reception again to check us out. My husband wondered whether she had time to go home between shifts! We felt bad having to tell her about our disappointment with the room as she and the other staff we met were very nice. Unfortunately that niceness did not quite make up for such a poor nights rest.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear DMPridham, Thank you for taking the time to write a review following your stay at the Webbington Hotel & Spa. We strive to provide a warm welcome, so it was wonderful to read that you thought our reception area was lovely and that our receptionist was friendly and helpful. I was surprised to read your comments regarding our bar, as our guests often commend the extensive range of beverages available, however I appreciate your feedback and will most certainly pass it on. I am sorry if you felt cold in your guestroom, although I was pleased that you were provided with a portable heater and extra blankets. The comfort of our guests is important, so I would like to apologise if you did not personally find the bed comfortable and I am sorry if you were disturbed by neighbouring guests. It was a pleasure to read that you thought our breakfast buffet was very good and that you appreciated our extensive menu of food and beverages, I will be sure to pass your kind words on. I was also delighted to read that you thought all of our staff were very attentive, polite and helpful. Thank you for choosing the Webbington Hotel & Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"overnight stay"

4
Elaine_Harris68, Devon, United Kingdom 03/12/2017

we stopped off here for a night and used all of the facilities which are very good.i also had a massage which also was very good.I would certainly use this hotel again.the restaurant menu is very good and the quality of our meal was very good.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Elaine_Harris68, Thank you for taking the time to write a review following your recent stay at the Webbington Hotel & Spa. It was delightful to read that you enjoyed your stay and that you would like to return in the future. I was pleased that you enjoyed using our spa and leisure facilities, which includes our swimming pool and sauna/steam room. I was also glad that you thought your massage was very good, our spa therapists will be pleased to hear your compliments. Our chefs take pride in the quality of the dishes they serve so they will be delighted to hear that you thought your meal in our Tiark restaurant was very good quality and that the menu was plentiful. Thank you for choosing the Webbington Hotel & Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Very good value, good breakfast."

5
CornishLin, Truro, United Kingdom 27/11/2017

The room was very nice with a good sized bathroom and good shower. Very good value stay with great breakfast, which had plenty of choice to suit everyone. Good, generous evening meal from the bar menu, which was also good value.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear CornishLin, Thank you for taking the time to write a review following your stay at the Webbington Hotel & Spa. I was pleased you enjoyed your stay and thought it was very good value. The comfort of our guests is important, so it was wonderful to read that you thought your room was very nice, spacious and offered great en-suite bathroom facilities. I was also glad you enjoyed your breakfast and evening meal at our hotel and that you thought the menu was plentiful and good value. Thank you for choosing the Webbington Hotel & Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Great Atmosphere"

5
User 26/11/2017

I was the official photographer at a friend's wedding and a first timer to the Webbington Hotel & Spa. Great location, clean & tidy grounds and the hotel was very well kept. Staff and I mean all staff working over the weekend were very professional and courteous at all times and very helpful. The room was neat & tidy and kept nice and warm. Breakfast was excellent. Overall a very nice weekend and recommend this hotel 100% (I did not use the Spa facilities on this visit but hope to if I return in the near future)

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Andro A, Thank you for the review following your recent stay and role as official wedding photographer at the Webbington Hotel & Spa. I was delighted that you had a lovely weekend and that you would recommend our hotel. It was wonderful to read that you admired the countryside setting of our hotel and that you thought our hotel and grounds were very well kept and that you found your guestroom neat, tidy and warm. I was also pleased you thought breakfast was excellent and that you found our staff very professional and courteous, I will be sure to pass your kind words on. Thank you for choosing the Webbington Hotel & Spa, I do hope we have the pleasure of welcoming you back in the future. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"OUR WEDDING Nigel and Sharon 25th November 2017"

5
Nigel T, Bristol, England, United Kingdom 26/11/2017

Last year we planned our wedding for march 2017 due to a cardiac arrest of the brides mother who was seriously ill for many months involving a 2 month stay in hospital and a lengthy home recovery my future wife took the decision to postpone our wedding from the original date in March. We were both worried and concerned for her health at this very difficult time. Having already paid a hefty part of the cost of our wedding we were both blown away with the way the Webbington hotel handled this unforeseen event, we were fully expected to be told tough luck you have lost your money, but to our delight and without even asking we were told about a clause for cancellations of weddings in exceptional circumstances which this was classed as. When things had settled down and her health was improving we chose another date for November. Our original wedding planner who has since left the Webbington showed great compassion and understanding to our needs in a difficult time when she took that phone call she will be forever in our debt. Moving on to 25th November 2017 we made it to the webbington to get married sat by our side was the brides mother who is not fully recovered or totally mobile but able to enjoy the day with everyone else. Lucy our new wedding planner was bombarded with requests and our several seating plans changes in the run up to the big day, all these were put into place . We both thought the day was organised well and ran very smoothly and professionally.the Tiak suit was beautifully laid out and flower petals lining the floor as we walked down the aisle Jamie did a awsome job on MC and liaising duties room bookings and dealing with some of our quests request'He is another professional friendly member of the management team organising and liaising with us on the day . The food was of a very high standard as well I heard of no complaints from the guests all I spoke to said it was a fabulous meal it came out piping hot nicely presented and tasty. The waiting staff were quick and efficient too. Same applied to the evening buffet. Breakfast was pretty good also We chose room 10 to stay in for three nights mainly because of the balcony view. This room was very clean and very well presented. Most of my guests were put in the courtyard rooms all commented on the size of the beds and how comfortable they were and were happy with the overall appearance of the rooms.. we had a magical wedding day thanks to the webbington Hotel the whole day was managed brilliantly by lucy and jamie both a credit in there roles in the hotel. Without the compassion of the hotel the day would never of happened on the scale it did MASSIVE THANKS TO YOU ALL to top it all even in November we had bright sunshine just perfect Nigel and Sharon bit of advice to anyone reading this regarding weddings get wedding insurance early you can never tell what going to happen a few months down the line which may be out of your control

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Nigel T, Thank you for such a complimentary review following your recent wedding here at the Webbington Hotel & Spa, I would like to say that it was an honour to be a part of your special day and I am absolutely delighted that you had a magical wedding day. It was heart-warming to hear that the mother of the bride could be by your side on your special day and I am so pleased you made such fond memories from your wedding day. Our Wedding Co-Ordinator and Duty Manager, Lucy and Jamie will be thrilled to hear your kind words and I was delighted that you thought they both did a fantastic and professional job organising your wedding day. Our wedding and events team are passionate about ensuring that your wedding day is just as you had envisioned, so I was delighted that you thought the Tiark Suite was beautifully decorated and that you admired the flower petals scattered across the floor. It was also great to read that you thought the food was very high standard and that our waiting staff were efficient. I was thrilled that you were comfortable in your guestroom and that you admired the countryside views from your balcony and I was pleased to hear that your guests were also happy with their guestrooms, and that they thought the beds were comfortable. Thank you again for your kind words, I will make sure all the staff at the Webbington Hotel read your compliments. I was delighted that you and your guests had such a fantastic time celebrating your marriage and that you left with such fond memories of your special day. I would like to take this opportunity to wish you every happiness in your future together. Kind regards, Maria Guest Relations

"PERFECT"

4
chiefswifteagle, Teignmouth 22/11/2017

As a BW member received a free upgrade. Used the Winter Sale Deal for this excellent booking. Highly recommended. Good breakfast choice available. Would stay again and again. The views from the terrace looking towards the M5 are amazing.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear chiefswifteagle, Thank you for the review following your stay at the Webbington Hotel and Spa. I was delighted to read that you admired the countryside views and that you would highly recommend our hotel. We endeavour to ensure that our guests have a comfortable and enjoyable stay, so it was wonderful to read that you were pleased with your room upgrade and that you thought your stay was excellent value. I was also delighted that you enjoyed our breakfast buffet and that you thought the menu was plentiful, I will pass your compliments on. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling us directly. Kind regards, Maria Guest Relations

"Event failure"

1
Iain J, Highbridge, United Kingdom 19/11/2017

Last night we attended one of the worse managed events ever. It was for a charity white collar boxing event which required black tie dress. When we got into the function room after having a drink in the hotel bar there were hundreds of people in the standing only section with just one man on the bar. The queue for the bar was continually 50 metres long and therefore created a lot of very unhappy people. My husband was talking to someone who was in the vip area and the way they had sectioned it off meant he could not use the disabled toilet without fighting his way in a wheelchair through the hundreds of queuing people. When we could not stand the claustrophobic and angry mob any longer we went through to the hotel bar only to be refused a drink as they were only allowed to serve residents! After a major kerfuffle we managed to get a drink and Some food which wasn't great either. Shortly after (8pm) we left and from what we hear if was a good job we did as it got much worse. On a final note it was mentioned several by hotel staff that it was a private event and not their problem. Surely the fact that the event was in their hotel meant it was very much their problem and responsibility. We certainly will be avoiding any future event held at the Webbington.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Iain J, I would like to offer my apologies following the incident which occurred on Saturday night. The venue was hired by a private organisation; however, I would like to assure you that we do take the safety of people on our property very seriously and our management team are now investigating the incident with the event organisers. If you have any other comments please do not hesitate to contact me via guestrelations@latonaleisuregroup.com, or if you would like to return to our hotel in the future please contact me directly. Kind regards, Maria Guest Relations

"A Room With A Few (Degrees•)"

2
Jim D, Stourbridge, United Kingdom 13/11/2017

A quick one nighter for work in one of “The Courtyard Rooms!” Weathercast @ 5??below??. Room quite tidy but chilly. One Radiator with a thermostat that did nowt and the bathroom radiator without. Had to put the hairdryer on before my shave and shower. Spoke to reception -Oh Thanks -we will get someone to take a look. Oi! Excuse me after a chilly shower on my One Nighter I really don't care if you fix it for the next punter. What happen ended to your apology -bit like my shower cold! Best Western,come on - Raise ur game!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Jim D, Thank you for the review. I was pleased you found your guestroom nice and tidy, however I am very sorry if you had problems with the heating. Our duty managers are always at hand to offer their assistance to help resolve any problems you may have and we do like to encourage our guests to report any issues at the time. I would like to apologise if you felt cold, however we do have portable heaters available to ensure that you are in a comfortable and pleasant environment. Kind regards, Maria Guest Relations

"Exceptional value for money"

4
steve smith_123, Swindon, United Kingdom 10/11/2017

Booked an overnight stay after a pre Christmas shopping trip to Cribbs Causeway. Somewhat difficult to locate ,struggled with an old sat nav, but my newish phone got us back on track. Reception check in was smooth and we allocated a nice room (3) which was comfortable and very clean, particularly good shower with Large Bath towels. We had a swim in the pool which again was good. We had pre dinner drinks in the Bar/Lounge area, that area was looking tired and it was quite chilly and lacked atmosphere. The Dinner which was very reasonably priced was not quite to our liking, our fault for potentially ordering the wrong main course which we didn't enjoy. A good english breakfast was cooked to order, It is normally buffet but due to lack of guests it was cooked to order. We also had a full body massage from Sue which was most enjoyable. So overall a good stay ,rather quiet and might struggle for a longer stay .Very well located for exploring Somerset. We booked direct and got an exceptional deal.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear steve smith_123, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was delighted that you thought the location of our hotel was ideal for exploring Somerset and that you thought your stay was exceptional value for money. It was wonderful to read that your check-in process was smooth and that you were pleased with your allocated room. The comfort of our guests is important, so I was pleased that you found your room very clean and comfortable, with good bathroom facilities. I was also glad you enjoyed using our leisure facilities, which include a swimming pool, sauna/steam room and gym. I was glad that you enjoyed your breakfast at our hotel and that you thought your meal in our restaurant was reasonably priced, however I am sorry if your dinner was not to your personal taste. I will most certainly pass your feedback on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"A shame. "

2
ACKERS74, Truro, United Kingdom 09/11/2017

Having driven many times up the M5 and commented “wonder what that hotel is like” we booked for two nights. All I can say is disappointing, the hotel is a little dated and needs a some attention on the cleaning front. Vast amount of small bits of rubbish around the external areas along with cigarette ends. Cobwebs in rooms and breakfast hall (that was pointed out to staff who also commented it was poor). The room was also in need of some attention as shown in the photos attached. Mobile on bath tiles and shower head filthy with scale and mound. Bar food passable for a basic steak meal. Decided not to stay the second night due to the mentioned standards. Such a shame as a great location but in need of some TLC. Pool was good but a strange set up walking through the gym to get to sauna and steam room! Staff were friendly and helpful but in a nutshell sadly let down by the cleanliness In general.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear ACKERS74, Thank you for the review. We endeavour to ensure that our guests have a comfortable and pleasant stay, so I was disappointed to read that your stay was not as you had hoped for. Your feedback is valued and I can assure you that your room was checked on your departure and the areas you have mentioned will be addressed as appropriate. It was a pleasure to read that you thought our staff were friendly and helpful and that you enjoyed the countryside setting of our hotel. I was also glad that you enjoyed the bar food and that you enjoyed the complimentary use of our swimming pool, although I am sorry if you found the layout unusual. Thank you for choosing the Webbington Hotel and Spa, your feedback is appreciated and has been passed onto the management team. Kind regards, Maria Guest Relations

"Lovely Hotel & Spa"

5
mozlichfield, Lichfield 07/11/2017

We came here to celebrate our anniversary. Only stopped for one night but everything was superb. Spa facilities are free. Restaurant serve great food not expensive. Lovely room with en suite and lovely English breakfast with all cereals etc. We will be back.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear mozlichfield, Thank you for taking the time to write such a complimentary review following your stay at the Webbington Hotel and Spa. I was pleased that you had a superb stay and I hope that you left with fond memories celebrating your anniversary. It was wonderful to read that you enjoyed using our leisure facilities, which include a swimming pool which overlooks the Somerset levels, and our sauna and steam room. I was also delighted that you thought the food in our restaurant was great and that you enjoyed our buffet breakfast, I will pass your compliments on. The comfort of our guests is important to us, so it is always wonderful to hear when our guests have a comfortable stay and I was very pleased you thought your room was lovely and that you were pleased with your en-suite bathroom. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back in the future. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"wedding"

2
Carole_T57, Bristol, United Kingdom 05/11/2017

Went to a family wedding. excited at first as I had been to this venue many years previously. To say I was disappointed would be an understatement. The rooms used for the wedding were extremely cold and unwelcoming. The bar was makeshift and we sent two drinks back for being flat. The lady working behind the bar could not have cared less and suggested we tried having a lemonade instead of coke! The first course of the meal I had ordered was leak & potato soup. The only thing good about it was it was very hot. Myself and another guest eat it just so we could get some warmth into us. I advised one of the waiters that the room and was cold and was told the room would warm up once the food was out. It did not. the rest of the meal was OK i guess. Overall I would suggest this hotel is in great need for a makeover to bring it up to scratch. Lights in the room for the ceremony not all working and the curtains did not match. Overall giving a cheap look to the whole thing.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Carole_T57, Thank you for the review. I was surprised to read your comments regarding a wedding you attended in November, as our most recent brides and grooms gave us very positive feedback and left with fond memories from their wedding day. However, I would like to apologise if your experience was not as you had expected. We endeavour to ensure that all of our guests have an enjoyable experience at the Webbington Hotel. Your feedback is greatly appreciated and I would like to assure you that your comments have been passed onto the management team. Kind regards, Maria Guest Relations

"Beautiful venue for a wedding! "

5
User 05/11/2017

So we arrived for our friends wedding. The buildings exterior immediately looked absolutely breathtaking. Such beautiful edwardian style beams, look a cottage with multiple extensions haha. Once we stepped inside it was like being taken in to another world. The staff were charming, professional and just perfect. The bedroom served its purpose. The bed was really comfortable, my only complaint if there was one is how thin the walls seem to be. We can hear every noise coming from the couple in the next room, but in an old styles building, it's expected. All in all, highly recommended! And can't wait to stay again.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Brian W, Thank you for taking the time to write a review following your recent wedding attendance and stay at the Webbington Hotel and Spa. I was delighted that you left with fond memories and that you would highly recommend our hotel. We are lucky to be located in such an idyllic location, overlooking the Somerset countryside. I was pleased that you admired the exterior of our Edwardian Manor Hotel and that you thought the appearance of the building was breath-taking. I was delighted to read that you thought our staff were charming, professional and perfect, they will be thrilled to hear your kind words. I was also glad that you found your bed very comfortable, however I am sorry if you encountered any noise disturbances. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Perfect place for a romantic weekend or/and to visit Cheddar, Wookey Caves & Glanstonbury”"

5
User 31/10/2017

Good value for money, very friendly and professional staff. The breakfast is a buffet so you can eat as much as you like (continental or cooked) we also had dinner and it was amazing (good selection of wines) its only 10/15 minutes drive to Cheddar (caves and gorge) clean room, comfy beds, all day sauna, steam, gym and pool It puzzled me why bad reviews from other travellers "For us it was perfect !!!"

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Paolo L, Thank you for such a complimentary review following your recent stay at the Webbington Hotel and Spa. It was delightful to read that you had such a perfect stay and that you thought it was good value for money. Our staff strive to provide a warm welcome, so they will be pleased to hear that you found them very friendly and professional. I was also glad that you enjoyed the breakfast buffet and evening meals in our restaurant and will be sure to pass your kind words on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Excellent customer service and good hotel."

5
User 31/10/2017

I booked a cheap room on laterooms.com. Before I arrived, the receptionist had upgraded us to a better room which included stunning views of the Somerset hills, all for no extra charge. Great customer service. The hotel is a nice place to stay, well kept and clean, with decent food. I would rate it a 4/5 as a hotel, but 5/5 for overall experience and customer service.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Joseph W, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was delighted that you had such an enjoyable stay and that you rated your overall experience and our customer service so highly! It was wonderful to read that you were comfortable in your upgraded guestroom and that you enjoyed the spectacular views across the Somerset countryside. I was also pleased that you thought our hotel was well kempt and that you enjoyed our food, I will be sure to pass your kind words on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Perfect Stay"

5
brianhurley2017, Wokingham, United Kingdom 26/10/2017

Perfect location we stayed overnight having spent the day at Cheddar Gorge before visiting Wookey Hole the next day. The view from the hotel is superb as were the facilities within. The rooms were very comfortable with all facilities as advertised. The lounge was excellent as we had our 9 year old grandson with us and perfectly located by the bar and restaurant. Before we sampled the delights of those we headed straight to the indoor pool which was a very good size with plenty of room around it. and so we had one very happy little boy. We dined that evening in the restaurant and had an excellent meal as was breakfast the following morning. Over and above that all the staff were so friendly and helpful it was a delightful stay. Exactly as advertised and described so no complaints at all and if there was I would confidently say the staff would deal with it because nothing was too much trouble.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear brianhurley2017, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa, I was delighted that you enjoyed your stay. We are lucky to be situated in such a picturesque setting, only a short drive from many local attractions, including Cheddar Gorge, the beaches of Weston and Wookey Hole Caves. I was pleased that you thought the countryside views were superb, as well as our hotel facilities. It was also wonderful to read that you were comfortable in your guestroom and that you appreciated the modern comforts and facilities provided. There is plenty of comfortable seating areas in our lounge and bar area, which I was glad you enjoyed. It was also great to read that you thoroughly enjoyed the complimentary use of our leisure facilities, including the indoor swimming pool. Our chefs will be very pleased to hear that you thought your evening meal and breakfast in the Tiark Restaurant were excellent. It was also wonderful to read that you found all of our staff to be very friendly, helpful and accommodating, and I will be sure to pass your compliments on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Well- at least it has a view "

3
Cathy D, St Austell, United Kingdom 25/10/2017

Stayed one night before flying to Dublin as we have often seen it from the M5 and thought about staying here. We received a warm welcome on reception from friendly and informative staff. We were on the top floor and our room was spacious but dated unimaginatively decorated . It had all the basics and the view. What you do notice when you walk in and through the lounge area is the strong smell of chlorine from the swimming pool which is a bit overpowering. We had read the reviews of the Tirak restaurant in the hotel so it was a clincher not to eat there. We went to a pub down the road. I won't say any more but worth checking the reviews before making up your mind. I would say however that during breakfast which was standard hotel buffet style,contrary to reviews we had read the staff were great. The orange juice dispenser ran out of juice and the guy who refilled it filled our glasses first for us- most kind and helpful. Our night here was OK but not particularly exceptional. What this place does have going for it is the view across the hills which is lovely even with the M5!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Cathy D, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was pleased that you received a warm welcome and that you thought the countryside views from our hotel were lovely. It was wonderful to read that you found our reception team friendly and informative, they will be pleased to hear your kind words. I was also glad that you found your guestroom spacious, however I am sorry if the interior was not to your personal taste. I was surprised to read your comments regarding the chlorine smell from our swimming pool, as it is located on a different level to our reception area, however I will certainly pass your feedback on. I was delighted that you thought our breakfast buffet was great and that you thought our waiting staff were very helpful and kind, they will be pleased to hear your compliments. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. For the best rates and available offers, book directly through our website or call the hotel. Kind regards, Maria Guest Relations

"Amazing hotel "

5
bigcookson, Huddersfield, United Kingdom 24/10/2017

This hotel is the best one I've ever been to and I had my 16 year old son with me who was at the hotel while I was doing some business else where and he was still allowed to do all of the activities that this hotel had to offer and he got on with the staff very well and anything that he wanted the staff tried their hardest to get them and if he ran out of any products they would just give them him and even thought I wasn't there for most of the time when I did have spare time I went swimming and used the steam room which I have to say it's amazing with your breathing and the swimming pool has got amazing views from the windows as you swim which over looks all the countryside and I really look forward to coming back here again another time

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear bigcookson, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. It was wonderful to read that you had such an enjoyable stay with your son and that our hotel is one of the best you have been to, thank you! Our staff take pride in their friendly and helpful customer service, so I was pleased that your son got on well with our staff and that they were very accommodating. I was also delighted that you thoroughly enjoyed using our leisure facilities, including the steam room and swimming pool, with overlooks the Somerset levels. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back in the future. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Excellent stay for our bellringers - great care for our celiac members"

5
LindandJohn, Exeter, United Kingdom 21/10/2017

We have just returned from 4 nights at this hotel which was a base for our group of bellringers. My friend and I decided to remain in the hotel and enjoy the facilities. The pool is lovely, large and with good views over the countryside as you swim. The main problem is that the changing rooms which are away from the pool and the fact that after a swim I like to use the steam room [which was excellent] but had to walk in a wet swimming costume through the very large gym. By the time I returned to the pool changing room my towell was very wet. I do realise that this is an orginal design problem but does spoil the overall enjoyment of the experience. I had two excellent treatments, the facial with Anna was especially good but I also enjoyed my hot stone massage with Sue. We were very impressed with the care taken for two of our party who are celiac - the food choices were explained and their special needs well catered for. The staff were all very helpful and thanks to Lucy for sorting out our stay. We did find the dining room very cold in the evenings as well as the lounge and library but we were given a warm welcome by all the staff - thanks to everyone.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear LindandJohn, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa, I was delighted you enjoyed your 4-night break and I will be sure to pass your kind words onto the team at the Webbington. Our hotel offers complimentary leisure facilities for our guests, including the swimming pool, sauna/steam room and gym. It was wonderful to read that you enjoyed using the pool, which overlooks the Somerset levels. I was also glad you thought our steam room was excellent, however I am sorry for any inconveniences the layout caused. I was also pleased you enjoyed your spa treatments, Sue and Anna will be pleased to hear your kind words. The staff at our hotel take pride in their friendly, welcoming and helpful customer service, so they will be delighted to hear your compliments. Our chefs are more than happy to cater for special dietary requirements and I was pleased that you thought the food choices were explained well. Thank you for choosing the Webbington Hotel and Spa, I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Fantastic 5 star service and great facilities"

5
Jus491, Exeter, United Kingdom 11/10/2017

Me and my partner visited this hotel for 2 nights for a mini break and were very impressed with the hotel and all the staff from the lovely lady serving the breakfast to the most helpful receptionist ever was a pleasure to speak with. The room was large with standard tv tea coffee hairdryer ect all worked well and room was well presented and very clean The pool was big and the opening times until 10 pm was fab as we had a swim after a day exploring the local area - cheddar gorge and bath are recconended The breakfast was continental and full English and no complaints at all presented well lots of choice of juice ect Highly recommend booking a spa treament with Sue as she is lovely and the massage was super relaxing Overall fantastic hotel it's highly recconended and will be visiting again

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Jus491, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. It was wonderful to read that you had a fantastic mini-break at our hotel and that you would like to return in the future. Our staff take pride in their welcoming and helpful customer service, so it was wonderful to read that you thought our staff were lovely, helpful and a pleasure to speak with, I will most certainly pass your kind words on. The rooms at our hotel are designed with your comfort in mind, so I was pleased to read that you were comfortable in your spacious room and that you found it very clean with great facilities. It was also wonderful to read that you enjoyed our breakfast buffet and that there was plenty of food and drinks to choose from, I will pass your compliments on. I was delighted that you enjoyed relaxing in our swimming pool after a day of exploring the local sights and that you also thoroughly enjoyed your spa treatment with our spa therapist, Sue, she will be pleased to hear your kind words. Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Great Place to stay"

5
lookey01, Dover, United Kingdom 07/10/2017

Friendly and welcoming greeting on our arriva The room (no 7), was spotlessly clean and very comfy, with great views from the window. The bar was well stocked...only grumble was no real local ale on draught..but hey ho. Bar food was very good The breakfast was excellent..although help yourself style, eggs were cooked to order...and the dishes regularly topped up with hot food A very enjoyable stay...friendly welcoming staff at reception,the bar,,and breakfast area

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear lookey01, Thank you for such a complimentary review following your recent stay at the Webbington Hotel and Spa. I was delighted that you received a warm welcome upon your arrival and that you found our staff very friendly. It was also wonderful to read that you were comfortable in your guestroom and that you found it spotlessly clean, with stunning views. I will be sure to pass your kind words onto relevant staff. Our chefs take pride in the food they serve, so they will be pleased to hear that you thought the bar food and breakfasts were excellent. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Great value hotel in a quiet country location"

5
nivana, Reading, United Kingdom 03/10/2017

Have stayed at this hotel on various occasions and always found it great value for money. Cannot beat the price for a hotel with buffet cooked breakfast, leisure centre with swimming pool , steam room, sauna and fitness centre. Staff always give great service.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear nivana, Thank you for taking the time to write a review following your recent stay at the Webbington Hotel and Spa. I am pleased that you think our hotel is great value for money and that you enjoyed having access to our leisure facilities, including the swimming pool, sauna, and fitness centre. It was also wonderful to read that you like our breakfast buffet and that our staff always provide you with great customer service. Thank you for choosing the Limpley Stoke Hotel, I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"Best, Best Western"

5
User 02/10/2017

This is the best Best Western I have stayed in to date. The girl on reception last night was really pleasant as was the chap on the leisure club desk. Both were genuinely pleasant without being false. The room is great, restaurant is good and the hotel is clean and tidy. One superb asset which isn't advertised enough is the leisure club. The facility is fantastic. If you're after a hotel with a decent gym or pool then this is it! Lots of hotels advertise themselves as a spa then, when you arrive, you realise that they have put a pool in a conservatory and used a special camera lens to fool you into thinking it was big enough to swim in. The same trickery is often used for 'gym' photos too. Clever use of mirrors sometimes fools you into thinking that the gym isn't a running machine shoved into a cupboard. This place though is the real thing. I would have no hesitation in returning or recommending this hotel to others. I am here through work but would happily return with my family for a nice night away.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Abcdefghijklmnop1, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted that you rated our hotel as the best, Best Western hotel you have stay in and that you would like to return with your family in the future! Our staff strive to provide a warm welcome, so it was wonderful to read that you thought our receptionist and leisure assistant were both very pleasant, I will be sure to pass your compliments on. I was also delighted that you were comfortable in your guestroom, that you thought the hotel was clean and tidy and that you thought our Tiark Restaurant was good. We offer an array of spa and leisure facilities, including a swimming pool, sauna, steam room and gym. It was absolutely wonderful to read that you thought our leisure facilities were superb and that you thoroughly enjoyed using them. Thank you again for your kind words and recommendations. I do hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Pamper treat"

4
Sharon M, Birmingham, United Kingdom 25/09/2017

Well I must admit the treatments were amazing and well worth the price. The massage was fantastic! Sue is experienced, friendly and welcoming. She did wonders for my shoulders, neck and back. The facial was lovely. Thoroughly Enjoyed the experience. Highly recommend! The hotel itself in parts is a little tired (pool area), decor, furniture in changing rooms need replacing/repairing. No slippers and you do have to walk through the gym (which is well equipped) to get to the sauna and steam rooms. Bar / food and views were lovely. Staff were very friendly and welcoming too.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Sharon M, Thank you for taking the time to write a review following your recent spa break at the Webbington Hotel & Spa. I was delighted that you enjoyed your spa treatments and that you thought it was great value for money. Sue, our spa therapist has been our resident beauty therapist for over 20 years and has wealth of experience in delivering specialist treatments. It was wonderful to read that you thoroughly enjoyed your treatments, Sue will be pleased to hear your kind words. Our guests are often complimentary towards our swimming pool area, so I was surprised to read your comments regarding its appearance, however I will most certainly pass your feedback onto the management team. I was delighted that you enjoyed the food in our bar and that you thought the surrounding views were lovely. Our staff strive to provide excellent customer service, so they will be glad to hear that you found them very friendly and welcoming. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel directly. Kind regards, Maria Guest Relations

"Disappointing stay"

3
BristolBountyHunter, Bristol, United Kingdom 25/09/2017

Visited this hotel for a wedding and stayed over, as a wedding guest it was amazing, really great day but from a paying hotel customer point of view it was very underwhelming. On at least 2 occasions the bar outside the function room was unmanned so we had to walk through the hotel to the main bar to get a drink, the bar ran out of certain things and only restocked when asked to by guests at the wedding. The food was ok but cold, I understand it's hard to get food out to that many people successfully but most other weddings seem to manage it, one of the guests on the table mentioned this but was met with a shrug from the waiting staff and as it was a wedding didn't want to make a scene. In the morning we had breakfast which again was disappointing, Sausages were overcooked and dry as a bone, bacon was undercooked and fatty, fried bread was awful, the toast had to be put through the toaster twice to get any colour, the most annoying thing though was that we were asked 3 times for our names to make sure we were on the list for a payed brekkie, the worst thing was the way they asked, it was very rude, instead of "excuse me sir / madam could I check your name is on our list?" it was an interrupting "What is your name? have you payed?" (3 times!) when we left the breakfast room a member of staff followed us out and again asked if we'd paid and if we hadnt could we go to reception straight away, not great customer service! As I said the wedding itself was great and the location and surroundings are beautiful and all of the above did not ruin our day. Congrats on the surroundings, great place for a wedding but need to work on staff attitudes and customer service.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear BristolBountyHunter, Thank you for the review following your stay and wedding attendance at the Webbington Hotel and Spa. I was very pleased that you enjoyed the wedding celebrations and that you thought our wedding venue was beautiful and set in a great location. Our guests often commend our high standards of customer service and food, so I was disappointed to read your comments regarding the bar and restaurant service and would like to apologise for this. I am also sorry if you did not find the food hot enough and if it was not to your personal taste, I will most certainly pass your feedback on. Thank you again for your feedback, I was pleased you enjoyed the wedding celebrations and I can assure you I will pass your comments onto relevant staff. Kind regards, Maria Guest Relations

"Wedding Bliss, perfect surrounding but "

3
User 24/09/2017

The grounds were beautiful for wedding photos and the room used perfectly laid out, the reception, leisure and cleaning staff were lovely. My room met most of my needs but the lighting poor. First night no bar staff I had to ring reception to ask for staff (busy setting up for a wedding) Three weddings and only one member of bar staff seriously, she was so overworked and meant slow service, but the following day three bar staff and the service was worse (how could that be?) Packed lunch was lovely Breakfast lots of choice, self service And what I cannot understand was the price, well above that given on the internet; and wedding discount? Must be based on double that of the internet price, but the wedding was lovely So unsure if I would be revisiting

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Dhirabhakta D, Thank you for the review following your stay and wedding attendance at the Webbington Hotel and Spa. I was pleased that you had a wonderful time at the wedding celebrations and that you thought our venue was picturesque. Our wedding and events team are dedicated in ensuring that the venue is decorated beautifully, so I was pleased you thought the function room was perfectly laid out. It was also wonderful to read that you found our reception, leisure and housekeeping staff lovely and friendly; they will be pleased to hear your kind words. I was also pleased to read that you enjoyed your lunch and breakfast buffet at our hotel and will be sure to pass your compliments on. However, I would like to apologise if you thought the bar service was slow. Hotel room rates regularly fluctuate, depending on the date and availability. However, wedding guest rates are based on a discounted set price, rates advertised online are room only and do not include breakfast. Thank you for taking the time to write a review, your feedback is appreciated and I do hope we have the opportunity to welcome you back on your next visit to the area. Kind regards, Maria Guest Relations

"Lovely staff, nice pool and good food"

5
poppybach, London 22/09/2017

We went to this hotel with our toddler. The staff were really nice and accommodating, especially the receptionist and the female bartender. The hotel is very nice and the rooms are average and clean. Lovely views to be had from the terrace and the food was lovely.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear poppybach, Thank you for the review following your stay at the Webbington Hotel and Spa. Our hotel staff strive to provide a warm welcome to our guests, so I was delighted that you found our receptionist and bar staff to be friendly and accommodating. I was also pleased you were comfortable in your guestroom, that you enjoyed the views from the terrace area and that you thought the food was lovely. I will most certainly pass your kind words onto relevant staff. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"An enjoyable stay helped by attentive staff"

4
Tony A, Worksop, United Kingdom 22/09/2017

We had a great break, the hotel has done what is practicably possible to cater for wheelchair users. The staff were friendly and helpful and did what they could to help things run smoothly. The restaurant menu was varied and we didn't have a problem choosing something to eat, the food was well cooked and presented. The only disappointment was we could not access the pool

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Tony A, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa, I was delighted to read that you had a great break. Our staff take pride in their professional and courteous customer service, so I was pleased that you found our staff friendly, helpful and accommodating. It was also wonderful to read that you thought our restaurant menu was varied and that the food was well cooked and nicely presented, I will most certainly pass your compliments on. At this moment in time, wheelchair users cannot access the swimming pool through the hotel, however there is access from the outside of the hotel into the swimming pool area. Thank you for choosing the Webbington Hotel and Spa, I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"Beautiful room"

4
User 21/09/2017

Stayed here for one night on our way down to North Devon. We stayed in room 4, a massive beautiful room with fabulous views. Very comfy bed and complimentary tea, coffee and hot chocolate with more available at the bar if required. Very nice spa area. We ate in the bar in the evening. The food was nice, nothing spectacular but nothing to complain about. Breakfast the next morning was wonderful with a good choice. My only slight criticism is that it was a nuisance to have to keep telephoning for service at the bar. Apart from that I can't fault the hotel. Thank you.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Lopez26, Thank you for the review following your stay at the Webbington Hotel and Spa. It was wonderful to read that you found your room very comfortable and that you enjoyed the countryside views and room décor. I was also pleased that you enjoyed the food at our hotel and that you thought our complimentary spa facilities, which include the swimming pool and sauna/steam room were very nice. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"Lovely hotel with a great spa "

5
Katie F, Southampton, United Kingdom 17/09/2017

Came here with my partner. This hotel was very tidy, ample free parking. Fantastic spa facilities, lovely decent sized indoor pool which was heated (could've been a tad warmer), great steam room and sauna. In fact I'm surprised it's ranked as a 3 star hotel, I feel it was closer to a 4 star. There was a wedding on at the same time, but the hotel is well insulated as we were unaffected by the noise. Breakfast was good enough, lovely sausages. No hash browns though. Our room was a little small, but fantastic tea and coffee facilities in the room, including delicious hot chocolate and tasty biscuits, all complimentary. We came here on Tesco clubcard vouchers and felt very spoilt indeed. We would definitely recommend this hotel! It was a 5* experience for a 3* hotel

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Katie F, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted that you and your partner enjoyed your stay and rated it a 5 star experience! It was wonderful to read that you thought our spa facilities were fantastic, including the swimming pool, steam room and sauna. We do advise our guests prior to booking when there is a wedding taking place and we try our best to allocate you rooms away from the function, so I was delighted to read that you were not disturbed by the wedding party. The comfort of our guests is also important, so I was glad you were pleased with the complimentary beverages and biscuits provided, although I am sorry if you found your room a little small. I was also delighted that you enjoyed the breakfast buffet at our hotel and will pass your kind words on. Thank you for choosing the Webbington Hotel and Spa, I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"SLIGHT IMPROVMENT"

3
cynthia793, Buckingham, United Kingdom 14/09/2017

The staff was more user friendly.The food was okay and the breakfast had a good selection but in general some of the rooms needs up dating. We stayed in room 19 and the bathroom was just not user friendly there was no where to put toiletries and to get in and out of the bath was very dangerous to open and close the window in the room you had to stand on a chair if you are not 6 feet tall with long arms. So stay away from room 19. Also it's situated way up on the top floor lots of stairs to climb to get to it as there is not a lift at this hotel .

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear cynthia793, Thank you for the review following your stay at the Webbington Hotel and Spa. I was pleased that you thought our staff were friendly and that you enjoyed your breakfast at our hotel, I will be sure to pass your compliments on. The comfort of our guests is important, so I was disappointed to read your comments regarding your guestroom. However, we like to encourage our guests to make us aware of any problems they encounter at the time, so that we can try to rectify them or offer an alternative room when possible, to ensure you are comfortable during your stay. Due to the period property, out hotel does not have a lift. However, our staff are always at hand to offer their assistance and porterage services. Thank you for choosing the Webbington Hotel and Spa, your feedback is appreciated and has been passed onto management. Kind regards, Maria Guest Relations

"Webbington Hotel"

5
476jaretr, Flower Mound, Texas, United States 14/09/2017

Great Hotel for a one night stay whilst in the Bristol area. I will be back next time. Thank you to all the staff, especially the Reception and Restaurant who looked after me very well. Overall an Awesome Stay.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear 476jaretr, Thank you for the review following your recent stay at the Webbington Hotel and Spa, I was delighted to read that you enjoyed your stay and would like to return to our hotel. Our staff at the hotel take pride in their friendly and professional customer service skills, so I was pleased to read that you thought our reception and restaurant team look after you very well and I will be sure to pass your kind words on. Thank you for choosing the Webbington Hotel and Spa, we look forward to welcoming you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"Not what we expected"

3
Bumpking, East Yorkshire 13/09/2017

We went to this hotel for two nights. When we arrived at the hotel there wasn't anybody on the desk. A man came and was a bit confused as it wasn't his job. But he found our booking and handed us our key. He had to take us through the hotel and pointed across the courtyard and said room up the stairs. It was in an annexe.The room was so small just as well we hadn't got a large suitcase. The bed was a 4'6 there were bedside tables. A child's chair in one corner. Not a lot of room round one side of the bed, not much at the bottom of the bed and the other side had a desk and a chair with a double wardrobe. No where for a large suitcase. We put our wheelie case on the top of the wardrobe. The bathroom was small but had a nice sized shower. My biggest problem I had was that the room was dirty like the dust that was on the skirting boards, tops of doors, under radiator. There was no where to sit apart from the chair at the desk so I had to sit on the bed so you could see it all as you were so close. The bathroom there again needed a good clean especially the bottom of the shower where the doors slide. When we took the wheelie case off the wardrobe it was like a cloud coming down of dust. As we were checking out we were asked if everything was ok. I said no and said why. In all fareness we were told if we would go back they would do a discount do you think I would go back definitely not. My husband was at a meeting at the hotel, one that they have every year. We will stay elsewhere. I must say the breakfasts were superb.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Bumpking, Thank you for the review following your stay at the Webbington Hotel and Spa. Our reception team are often commended for their professional and courteous customer service skills, so I was disappointed to read your comments regarding your arrival and would like to apologise for this. The comfort of our guests is very important, so I would like to apologise if you felt your room was too small and was not cleaned to our usual high standards, I will most certainly pass your feedback onto our management team. We do like to encourage our guests to bring any problems they may find to our attention at the time, in the hope that we can rectify the problem and so we can ensure you are comfortable during your stay. I was very pleased to read that you enjoyed your breakfast and that you thought it was superb, our chefs will be delighted to hear your compliments. Thank you for choosing the Webbington Hotel and Spa. Kind regards, Maria Guest Relations

"Pleasantly Surprised"

5
Shutty45, Bristol 12/09/2017

Stayed here over night from the 12-13thSeptember 2017. We chose this place because of the price, £58 for the night instead of paying £168 for a hotel in Bristol. Very clean,staff very friendly location was good although some of the roads getting here (using Sat nav) were not for the faint hearted. Room was very clean bar prices and food reasonable price. Did not use the leisure facilities so cannot comment on this but would definitely use again. My only criticism is the number of stairs,not sure about access by people with limited mobility and for people that have this problem definitely worth checking with staff first.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Shutty45, Thank you for the review following your stay at the Webbington Hotel and Spa. I was delighted that you enjoyed the countryside location of our hotel and that you thought our rates were good in comparison to other hotels in Bristol. I was also delighted that you found our staff very friendly, they will be pleased to hear your kind words. I was pleased that you found the hotel and your guestroom very clean and will pass your compliments to our housekeeping team. We do not have a lift in our hotel due to the Edwardian period property, however porterage services and assistance are always available from our staff and we do have rooms on the first floor which have disability access. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling the hotel. Kind regards, Maria Guest Relations

"Good stay"

4
Rizzo70, Lichfield, United Kingdom 10/09/2017

On arrival the receptionist seemed in a rush but was polite. We were upgraded to a superior room which was nice with great views. Large bathroom with a view from the loo. No bath but good shower. We had a small leak at the back of the toilet which we reported on departure as we were only staying one night, it didn't cause any issues. Breakfast was quite nice and breakfast staff polite. Check out was good and easy. We would definitely stay here again at the right price.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Rizzo70, Thank you for the review following your stay at the Webbington Hotel and Spa. I was pleased you enjoyed your stay and that you would like to return to our hotel in the future. I was glad you found our receptionist polite and that your check-out process was good and easy, although I am sorry if they seemed rush on arrival. It was wonderful to read that you were upgraded to one of our superior rooms and that you found it comfortable. I was also pleased you enjoyed the countryside views from your room and that you thought your bathroom was nice and spacious, with a good shower, and I can assure you that our maintenance team have looked into your feedback regarding the toilet. I was also pleased that you thought the breakfast buffet at our hotel was nice and that our restaurant staff were polite, I will be sure to pass your compliments on. Thank you for choosing the Webbington Hotel and Spa, I hope that we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Disappointed!"

3
mam0809, Isle Of Man, United Kingdom 05/09/2017

I booked in advance direct with the hotel and paid supplement for upgraded room as a full spa treat for my daughter and myself before she started her first job after a hard course and year at university. When I tried to book treatmens in advance I left two messages with no response before eventually speaking to the salon owner who asked me to text her so she could phone me back - I'm still waiting and so we never did get the massage or treatments we wanted to book as part of the weekend. Then we arrived at the hotel to be given the smallest twin room I have ever had, it would have been small as a single, really tired décor, plain white bedding and magnolia embossed walls, one step up from woodchip! - nothing like the pictures- to be honest I've stayed in better B&B's in Blackpool for a third of the price. to top it all off the walls were so thin we could hear everything from the room next door including them snoring all night long! The breakfast was nice though with a range of options, we asked for poached eggs and they arrived very quick so quick we were still eating our grapefruit, the staff didn't clear away any of our plates during the service so we were left with a pile of plates on the table from the different courses. We used the leisure pool and sauna, steam room facilities which to be honest was the saving grace, good friendly staff and helpful too, its a pity that the pool changing room showers were not working though as we had to walk through the gym dripping wet to get changed. Overall a disappointing experience which could have been exceptional as the location and history of the hotel is there. This was not a cheap last minute break via booking.com or wowcher ( I could have booked through them for cheaper) and so I would have expected more.

"Nice hotel with excellent views, and a great gym and pool!"

4
Dan W, Witney, United Kingdom 05/09/2017

Hotel room was a little tired, but was very quite and I had no problems sleeping. The pool and gym were excellent as well and the sauna! Also had dinner in the bar which was very reasonably priced, and had lovely views over the countryside!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Dan W, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was pleased you enjoyed your stay and that you enjoyed the spectacular countryside views. The comfort of our guests is very important, so I was pleased you found our hotel quiet and had a peaceful night's sleep. It was also wonderful to read that you enjoyed using our spa and leisure facilities, including the pool, gym and sauna. I was delighted that you enjoyed your dinner in the bar and that you thought it was great value for money, I will be sure to pass your kind words on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Welcoming with good leisure facilities, but.... some issues"

3
Bill D, Leicester, United Kingdom 04/09/2017

Excellent initial reception, our spacious room was well-prepared and hospitality tray generously stocked. We stayed for three nights, using the hotel as a base from which to explore. We quickly discovered that the two 'easy' chairs in our 'Superior' room were ornamental possibly designed for children , not normal-sized adults (We asked for them to be changed, without success). Our first night coincided with a late, noisy wedding/disco - always a risk and not a major problem. Breakfasts from the buffet were excellent and staff helpful. We swam in the excellent pool each morning - very clean and not over-heated (28deg). Our second and third nights were very peaceful. During the evening, as we could not sit in our room, we had to relax in the bar which offered very comfortable leather sofas, with lots of space on Sat/Sun. The bar snacks were OK and staff were friendly. We did not eat dinner the hotel We were disappointed by the hotel's lack of response to our friendly request to have the chairs in our room changed - It could have been done very easily and would have made a real contribution to our comfort. At £360 for three nights, this is not a cheap hotel, we expected more flexibility from the management.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Bill D, Thank you for the review following your stay at the Webbington Hotel and Spa, your feedback is greatly appreciated and has been passed on to our management team. I was delighted you received a warm welcome by our reception team and that you thought your room was nice and spacious, with a generous selection of complimentary drinks. It was also great to read that you had a very peaceful night's sleep on your second and third night, however I would like to apologise if you were disturbed by the wedding on your first night. I was delighted that you enjoyed relaxing in our bar area and that you found the sofas very comfortable. However, I was surprised to read that your comments regarding the chairs in your room and would like to apologise for any miscommunications regarding your request. It was wonderful to read that you thought the food served at our breakfast buffet was excellent and that you found our staff very helpful, I will be sure to pass your compliments on. I was also pleased that you enjoyed swimming in our pool each morning and that you thought the swimming pool was cleaned to a good standard and was the perfect temperature. Thank you for choosing the Webbington Hotel and Spa, I do hope we have the opportunity to welcome you back on your next visit to the area. Kind regards, Maria Guest Relations

"what a difference a day makes......."

3
richardsteel, Diss, United Kingdom 01/09/2017

I travel with work a lot, seldom Best Westerns; this trip was a tale of 2 halves... I hope my review encourages improvement. Arrival day, and dinner, a big Hindu wedding going on, it was busy and vibrant, lots of colour..I used the pool nice and warm - relaxed; nice beer in the bar and an excellent dinner..3 courses, the waiter (sorry I forgot his name) was very attentive to me and my colleagues needs, we asked for more crackers for the cheese we got them, it was 10/10 dinning experience even with the restaurant loading of coach load of Dutch visitors.........BUT... Breakfast.....what a disaster......and we were not the only ones raising eyebrows, another table of 4 seemed bemused and another couple were irritated too. this was the only loading on the room at the time I sat down. The dutch crowd, had been and gone. The positives, the ingredients used for breakfast were quality, good sausages and bacon used. Fundamentals you got wrong and need urgent attention: And the manager guy with the blue clip board was not observant enough of his customer base. Waiters - Be attentive: If some one is turned around at breakfast by 180 degrees from their chair for several minutes they want some thing, do not ignore, should not have to voice a need. it was as if they were wearing blinkers. 18 minutes from the ordering of pot of tea to it arriving in the room is 10 mins too long ; and delivered to wrong table was a simple error excusable. No one actually asked us what we wanted from the breakfast menu, if we wanted the other menu options it was not asked of us, kippers, or omelets, no interaction enabled ordering the options so buffet was taken. My colleague eventually ordered a poached egg as did the other couple sat 3 tables away, delivery was ~15 minutes for us and 20 mins for the other guy arriving at the same time; Kitchen should have a pan of hot water half heated to poach an egg with this became a 'room joke' with the other couple too. I wanted a fried egg but was never asked if I wanted anything from the custom menu section so just went with the scrambled from buffet. In fairness the poached egg when arrived looked really good, very yellow so good eggs used. Sadly this was my worst ever breakfast experience in any hotel to date. Room: I was given room 20 in the courtyard; a recent creation or refurb -one comment, it is contrary to UK building regulations for a new build home bathroom not to have an extractor fan in a bathroom with no window, so why was this room not fitted with one; steam from the shower and toilet odor (rich food and beer the night before, use your imagination) the bathroom odor had nowhere to go but the main room.. most odd... On the whole, day 1 arrival fantastic, day 2 breakfast total fail, and I suggest the management do a mystery customer visit of the breakfast experience and fix the issues quickly. I will not return to this hotel and im now very wary of using another best western. Management are welcome to call me to discuss if they wish. Regards, Richard Steel.

"Lovely hotel in a great location"

5
User 29/08/2017

Having booked a Friday to Monday stay at a holiday park in Brean over bank holiday weekend, we really didn't want to deal with the bank holiday traffic so decided to book a night at the Webbington Hotel so we could travel down on the Thursday. The hotel is only a 20 minute drive away from Brean so the location was ideal for us. Myself, my partner and our two children (aged 8 and 1) stayed in a family room which had 1 double bed and 1 single. They were going to put a z-bed in for us too but we rang in advance to let them know it wasn't needed as we would be bringing a travel cot with us. The room itself was spotlessly clean and a good size for the 4 of us. The hotel was really nice, I can see why some may feel that it is a little outdated in places but to be honest it I think that just fits with the overall character of the place. When booking if you do have any mobility issues then do state this as once inside its a bit of a maze with lots of stairs to get to some of the rooms. Check-in was very quick and the receptionist was helpful in explaining breakfast times etc. We enjoyed using the swimming pool in the evening which was nice and quiet. The children were allowed to use the pool until 7pm after which it was for adult use only until it closed which I thought was fair. We used the bar in the evening, where the drinks were very reasonably priced, and sat out on the terrace where the view over the hills was nice to look at. The next morning we went down to the restaurant for breakfast where there was plenty to choose from for both adults and children - Cereals, toast, a cooked breakfast, pastries and various juices on offer too. The pastries were amazing! Overall we really enjoyed our stay and will 100% be returning

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Katie R, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted that you enjoyed your stay and would like to return in the future. I was pleased you thought our hotel was the ideal location as a stopover on your travels to Brean. We are lucky to be located in such an idyllic countryside setting, within good access to the m5 motorway and local tourist attractions such as Brean, Cheddar Gorge and the beaches of Weston. The comfort of our guests is important, so I was very glad that you found your family room spacious and spotlessly clean. Our hotel is decorated traditionally to preserve the Edwardian charm of the period property, of which I was pleased you admired and thought it added to the character of our hotel. Our reception team strive to provide a warm welcome and I was delighted that you found check-in quick and easy and that our receptionist was very helpful, I will pass your kind words on. I was also delighted that you and your family enjoyed using our swimming pool during your stay. It was wonderful to read that you enjoyed the countryside views from our terrace area and that you thought the drinks in our bar were good value. I was also pleased you enjoyed our breakfast buffet and was glad you thought the food choice was plentiful and that our pastries were amazing, I will pass your compliments to the chefs! Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back on your next trip to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"what view???"

2
alanmY4651OO, Liecester 29/08/2017

What a disappointment the view from the window was non existent just a rock face inches away from my window very claustrophobic. Avoid what are called courtyard rooms or you too could be staring at solid rock. Arrived at hotel 3.30 and booked in, given room keys/cards we had booked two rooms told our room numbers and that was it just left to wander around with our luggage to find our own rooms no porters. I am 67 years old and disabled that was fun (not) Views from terrace were not available to us as wedding reception had taken over the hotel and that area was off limits. Room was clean and freshly painted however light fitting was falling off wall some switches did not work and the carpets were fitted badly already separating and lifting in bathroom doorway. our room had the added attraction of a lose or broken floorboard which when stood on dropped a good couple of inches (this was reported). Difficult to spot under the carpeting but right in the middle of the room access area. Other room features included all night humming from external refrigeration/air conditioning unit noise from corridor and overhead rooms. Smallest tv screen possible, good sound though I could hear every word of midsummer murders, just a shame it was from the room next door. Advertised as a kid friendly hotel beware the hot water taps, water that hot you could make tea with it, yes there are notices to say caution hot water all well and good if your five year old grandson understands the word caution. Breakfast cost £10 for kids and adults alike choice of scrambled egg or scrambled egg, bacon under cooked fat still white. Waiters very slow at clearing dirty plates from table. I am retired now but have experienced many hotels throughout my working life this sadly is not one of my better experiences. Not a pleasant experience we were happy to leave. I don't usually write reviews but in this case I feel the need to warn other poor unsuspecting potential customers. Alan Morris.

"Enjoyable stay"

4
tasha1717, Leicester, United Kingdom 28/08/2017

Stayed here for the night whilst on a short break. Reception staff lovely & very efficient when checking in. Hotel its self very clean & tidy, room was spacious and again clean, also in a nice and quiet location. Only gripe is when paying what we paid for one night (£90) would expect breakfast to be included and not charged a extra £10 (also charged same price for a small child!?) but hey ho breakfast was delicious with a decent choice of food. Would stay here again if passing

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear tasha1717, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was pleased you enjoyed your stay and would like to return in the future. Our hotel staff strive to provide a warm welcome and I was delighted you found our reception team lovely and very efficient upon your arrival. The comfort of our guests is very important, so I was pleased you found your room quiet and spacious. I was also glad you found the hotel and your guestroom very clean and tidy, I will be sure to pass your compliments onto our housekeeping team. It was wonderful to read that you thought the breakfast buffet was delicious and offered an extensive choice of food, although I was surprised to read your comments about the price as many of our guests express that it is good value for money, and we do also offer bed & breakfast rates. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Pleasant stay and Very friendly "

4
620sf, Bristol, United Kingdom 27/08/2017

Stayed 1 evening and the staff were all very helpful and the food lovely, especially sitting on the terrace. Very good value for money and great setting which was close to the motorway but was also in a quiet location.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear 620sf, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. Our staff at the hotel strive to provide welcoming and courteous customer service, so I was delighted that you thought our staff were all very helpful. I was also glad that you thought the food in our restaurant was lovely and that you enjoyed overlooking the countryside views from our terrace area. We are lucky to be located in the heart of the Somerset countryside, yet with good access of the m5 motorway and many local attractions, such as Cheddar Gorge and the beaches of Weston. I was very glad you enjoyed the quiet location and that you thought your stay was good value for money. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call on 01934 750100. Kind regards, Maria Guest Relations

"A pleasant stay"

4
User 25/08/2017

We stayed in this hotel for one night looking for somewhere relaxing with spa facilities. We upgraded to a superior room which was a lovely room although we had to walk quite a long way from the entrance to get there. Food in the hotel was nice, we ate dinner and lunch there as the hotel is down some rather narrow country lanes and we didn't fancy driving out multiple times!! The sauna and steam room are nice but are set away from the pool so you have to walk through the gym area wrapped in your towel to reach the spa facilities - not ideal! Towels available for guests at the spa for free though which is always good. Don't expect a modern state of the art hotel but for a quiet relaxing stay it did the job.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear eleanorrachel, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa, I was pleased you had a relaxing time. It was wonderful to read that you thought your superior room was lovely and I was delighted that you enjoyed the food at our hotel, I will be sure to pass your compliments to our chefs. I was also glad that you enjoyed using the spa and leisure facilities at our hotel, including the sauna and steam room, although I am sorry for any inconveniences the layout may have caused for you. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Webbington Hotel 6 Night Stay"

5
User 23/08/2017

From the moment that my wife and I drove up to the Webbington Spa Hotel to the time we had to drag ourselves away at the end of our holiday, our time there was absolutely fantastic! We have nothing bad to say about any of our experiences there. We had previously read some 'not so good reviews' that concerned us before we left but experienced no problems at all. If I were to try to be critical I would have to really look for problems to point out and that would take away from the really positive experience that can be had. The hotel is a large Edwardian House full of character, wooden beams, floors and staircases. The view across the Mendips is stunning, we experienced a beautiful sunset and a rainbow on the same evening from the balcony at the bar. The staff are welcoming, friendly, helpful, professional and polite, (only one of them could maybe do with a little more experience in customer service). We stayed in room number 9 and it was well worth that little extra money for the superior room. Wooden beamed ceiling, smart, clean, spacious with an excellent bathroom, (no bath but two shower heads including a rainfall shower head). The combination of bar and restaurant provided plenty of choice for meals and at what I would consider a good price. Breakfast was very well layed out and, again, offered lots of choice, which we really enjoyed. The location of the hotel was also excellent. Yes it's a little drive from the M5 turning but our sat nav had no problems in finding it. Only a 13 minute drive from Cheddar Gorge, 20 minutes from Wookey Hole, not much further to Wells. Weston Super Mare is only about a 12 minute drive in the other direction, there you can catch the train for fifty minutes to the beautiful city of Bath if you want. We wouldn't hesitate in returning to this hotel, staying in the same room and enjoying the comfort, friendly atmosphere, food and character that it can offer on our holiday again.

LatonaLeisureGroup, Public Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Anonymous3798, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was absolutely delighted that you had a fantastic holiday and it was wonderful to read that you had such a positive experience at our hotel. As an original Edwardian manor house, our hotel offers lots of character and charm, from the timeless architecture of the wooden floorboards and beams and the traditional décor. I was very pleased you enjoyed the traditional charm of our hotel and that you enjoyed the stunning views across the Mendips. Our hotel is located in the heart of the Somerset countryside, however as you mention, we are within reach of many local sites and tourist attractions such as Cheddar Gorge, Wookey Hole Caves and the beaches of Weston. It was wonderful to read that you were comfortable in your spacious superior room and that you thought it was smart, clean and offered an excellent en-suite bathroom. I was also pleased that you enjoyed the combination of bar and restaurant meals and that you thought the menu was plentiful and good value for money. Our staff at the hotel strive to provide excellent customer service, so they will be thrilled to hear that you thought they were welcoming, friendly, helpful and courteous. Thank you for choosing the Webbington Hotel and Spa, I hope we have the pleasure of welcoming you back in the future. Don't forget to book direct for the very best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"Very disappointed"

2
User 22/08/2017

This was a surprise overnight stay that my husband booked. Check in with reception was fine though could have done with better instructions regarding hotel facilities. We're currently staying in room 112! Not an easy find through the courtyard & not for the less mobile as there are plenty of stairs & there isn't a lift. First impressions is that the hotel is very tired, run down & smells of damp. Our room is of a good size though no view which is a shame. I'm writing this review at 4.30am as I can't sleep due to the extremely uncomfortable beds! There is literally no support in them, not good for a Best Western!! I went to the gym yesterday which had lots of good updated equipment. However I had to wait around for ages for someone from reception to explain layout, get a towel, locker key etc. One thing to mention is how wet the floor is. This is because people are walking back from the pool to changing rooms soaking wet!! Also the sauna & steam room are accessed by walking through the gym!! As there were lots of people in the gym at the time I was there, I felt far too uncomfortable to walk through them to use these rooms. Very disappointing. The member of staff in the bar was extremely slow & very flustered. I was waiting almost 15 minutes to be served (there were 2 men in front of me)! Then he took ages sorting out my order of 2 drinks, stopping midway to go & talk to a member of staff near the restaurant. He then mislaid my credit card having left it on the bar!! On a positive note, we had a lovely meal in the restaurant. Staff were very attentive & the food was gorgeous. Got bitten to death though as it was a hot night with lights on & windows open. Would I stay here again - No! Would I recommend it - No! It's such a shame as the hotel is in a wonderful location with glorious views of the countryside but needs seriously updating.

"1 night Break "

4
licksy, Bournemouth, United Kingdom 20/08/2017

We stayed in a family room for 1 night. It was spacious and very clean. We ate in the bar area and the food was excellent for us and our 2 children aged 6 and 8. Breakfast was also to a very high standard. The whole hotel could do with a slight renovation, however I would still recommend this hotel highly for families wishing to stay in this area.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear licksy, Thank you for the review following your stay at the Webbington Hotel and Spa. I was delighted that you had a comfortable stay and that you found your room spacious and very clean. It was also wonderful to read that you thoroughly enjoyed the food at our hotel and that you thought the bar food and breakfast were to a very high standard, I will be sure to pass your compliments on. Thank you for your kind words and recommendations. I hope we have the pleasure of welcoming you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving the hotel a call. Kind regards, Maria Guest Relations

"The Staff Make it Great"

4
kirstincullum, Basingstoke, United Kingdom 20/08/2017

My daughter and I have just returned from a 'mini' break in Cheddar and after a day exploring had booked in to this hotel for the night. The staff from checkin in to check out where great, friendly and helpful. I have several conditions that mean I have a very restricted diet. The staff went out of their way to ensure there were things I could eat and cooked things seperately to avoid cross contamination. I had called ahead to let them know of my inability to eat certain foods and they even went and purchased unsweetened almond milk for me so I could have a cup of tea, it's the little things right? Our room was a twin room and more than adequate for one night however the room had dust along the edge of the carpets and spiders along with webs in each corner of the room. The bathroom was in need of some attention, not very clean and the shower door over the bath leaked which soaked the bathroom floor when we showered. There was a fire exit door on the landing opposite our room which other guests were using to exit and smoke, meaning that the door was often left open and then slammed closed when they returned, not an issue unless you are trying to sleep! The bedroom walls also offered little sound proofing and we could hear the guests in the next room talking, sneezing and what they were watching on TV (spiderman)! The grounds around the hotel are nicely kept and the views stunning. In general the rooms could do with a refresh and some TLC but if, like us, you just need somewhere to bed for the night with great customer service then this is a good place to book.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear kirstincullum, Thank you for the review following your stay at the Webbington Hotel and Spa. I was delighted that you thought our hotel staff offered great customer service. We strive to provide a warm welcome to our guests and it is always gratifying to hear your kind words. We accommodate to our guests requirements to ensure you have a pleasant experience and I was delighted that you enjoyed your food and appreciated the little touches, such as the unsweetened almond milk in your guestroom. We are lucky to be located in such an idyllic countryside setting, overlooking the Somerset levels. It was wonderful to read that you thought our grounds were nice and well kept and that you enjoyed the stunning views from our hotel. It was also great to read that you were comfortable in your room. However, I was surprised to read your comments regarding the cleanliness as our housekeeping team are often commended for their high standards of cleaning. I am also sorry if you encountered any noise disturbances and will pass all of your comments on. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Fantastic Wedding venue"

5
stuartbayldon, Banwell, United Kingdom 17/08/2017

We had our wedding reception at the webbington hotel on 11/07/2017 and it was perfect. The staff was very friendly and helpful especially Jamie and Lucy and kept us up to date with everything going on around us. The honeymoon suite Was perfect and spotless. Only Thing that i wasn't to happy about is that they took the cake away very early and no one knew where it had gone; but was found later on that evening.

"Great value !"

4
_corkycoobags, London, United Kingdom 09/08/2017

My son and I stayed here for 3 nights. It's a big hotel, we had twin room and it was a good size, ensuite too. Room service is available at no extra cost and the food was lovely. The staff were great, lovely swimming pool, the gym is good too. The only down side is the rooms need a bit of re decorating, the ensuite could do with being updated too. There were quite a few cobwebs around the hotel too and some dusty looking surfaces and a few spiders. BUT it is 3 stars and for that rating you don't expect perfection. The beds were clean and comfy, the toilet and sink clean too. Also there is no lift so be aware if you have mobility issues. I would definitely stay again.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear _corkycoobags, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was pleased you enjoyed your stay and would like to return to our hotel again. I was delighted that you were comfortable in your twin room and that you found it spacious and clean. Our rooms are equipped with modern comforts and facilities and some have been recently refurbished, however I would like to apologise if the traditional furnishing was not to your personal taste. Due to the period property, we do not have a lift, however our staff are always available to offer their assistance and we do have a room on the first floor with disabled access. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by calling us. Kind regards, Maria Guest Relations Representative

"Best Western - somewhat mediocre"

3
catoneill, Algarve, Portugal 09/08/2017

A mix up over a requested early check in meant that I arrived at the church at the same time as the bride! Problem resolved but only after calling for the Manager. I was offered a late check out at no extra cost instead! I was there as part of a family booked block reservation for a wedding 10 minutes down the road. This hotel is like a rabbit warren, stairs, stairs and more stairs. I noticed that there was a disabled entrance! There are some nice rooms with spectacular views! Mine was "recently upgraded" but still had a rather tired feel to it! There is a spa but I cannot comment as although I had my swimming costume with me I Was somewhat put off by the chlorine smell!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear catoneill, Thank you for the review following your stay at the Webbington Hotel and Spa. Our management team are always at hand, and I was pleased to read that they resolved the confusion with your check-in time, however I would like to apologise for any inconveniences. The Webbington Hotel is an original Edwardian manor house, and due to the period property we are unable to install lifts, however our hotel staff are always available to offer their porterage services and assistance. Located in the heart of the Somerset countryside, our hotel offers spectacular views across the Somerset valleys, as do some of our guestrooms. Many of our guestrooms have been recently refurbished, which have been well received by our guests. Our guests and Leisure Club Members are often very complimentary towards our swimming pool, so I was surprised to read your comments and I can assure you that the chlorine levels and temperature of our pool are checked daily. Thank you for choosing the Webbington Hotel and Spa, your feedback is greatly appreciated and I do hope we have the opportunity to welcome you back in the future. Kind regards, Maria Guest Relations Representative

"Nice place"

3
TRAVELLERS0409, Cradley, United Kingdom 07/08/2017

Looks a pretty impressive place,nice reception,friendly helpful staff. Our room was the other side of building but if a walk (we were offered assistance) up stairs (2 flights) room was a little on the small side but clean and adequate, nice bathroom. Enjoyed the bar and restaurant,really nice food and excellent service,the place was busier than we expected due to there being a wedding on at the venue we hadn't been told about,wasn't a massive inconvenience but it was the busiest breakfast morning I've been to.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear TRAVELLERS0409, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted that you admired the grand appearance of our Edwardian hotel and I was very pleased that you received a warm welcome from our reception team. Our staff take pride in their friendly and helpful customer service, so they will be pleased to hear your kind words. The comfort of our guests is very important, so I was pleased you found your room nice and clean, with a good bathroom. It was wonderful to read that you liked our bar and restaurant area and that you thought the food was good and our staff provided excellent service. Our hotel is a popular wedding and events venue, which is why we do try to advise our guests when there is a wedding taking place. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"OK - but . . . . . ."

3
Gordon S, Northallerton, United Kingdom 07/08/2017

This hotel must be one of the most difficult to get to anywhere in England! And once you get here it looks great - but its a bit faded and the rooms in the courtyard leave a lot to be desired. The food was acceptable, although we were told the restaurant would close at 9pm - we were late arriving due to problems on the M5 - so we hurried to get down before it closed. Imagine our amazement when it allowed two further parties to eat long after the 9 pm closing time!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Gordon S, Thank you for the review. Located in the heart of the Somerset countryside, the Webbington Hotel & Spa offers outstanding views of the Somerset Levels. I am sorry if you found it difficult to locate our hotel, however we do offer directions on our website. I was pleased that you liked the appearance of our hotel, although I was surprised to read your comments regarding your room. The Tiark Restaurant does close at 9pm, however we do not rush our current diners out of the restaurant at this time so that they can thoroughly enjoy their dining experience at the hotel. Thank you for choosing the Webbington Hotel and Spa. Kind regards, Maria Guest Relations

"Mixed feelings"

4
Karon B, Retford, United Kingdom 07/08/2017

Stayed here overnight while visiting friends and family. Booked it because it has ' a pool and spa'. The hotel looks tired in places but updated in others. The staff were very helpful, when they could understand what I was asking for. The room was small but clean and well equipped. Had a good nights sleep, although I wear ear plugs so don't know how noisy it gets lol. Food was lovely and well presented both the bar meal on Sunday evening and breakfast the following morning which was buffet but there were lots of options. As for the pool and spa area............... It feels like they had a space so put some gym and spa equipment in!! The pool was clean, the gym equipment up to date but the flow just doesn't work. You have to go through the reception and gym in your swimwear to get from the pool to the sauna, steam room and changing rooms. With a little re organisation it could be a good space but isn't very functional at the moment. I would probably go back but with less enthusiasm for a relaxing spa experience.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Karon B, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. All of our staff at the hotel strive to provide excellent customer service and are often complimented on this, so I was pleased that you found our staff very helpful. It was wonderful to read that you had a good night's sleep and that you found your room comfortable, well-equipped and cleaned to a good standard. The chefs at our hotel are passionate about serving excellent quality, freshly prepared meals, so they will be pleased to hear that you thought the food was lovely and well presented. I was pleased to read that you found our pool very clean and that you thought our extensive range of gym equipment was good. However, I would like to apologise if you felt the layout was slightly inconvenient. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Good base for business trip to Somerset and Devon"

4
neiljenner, Brighton, United Kingdom 03/08/2017

Used this Hotel a couple of times now for business trips. Easy access to M5. Good place to stay. Always try and get a room in the main building as the Court Yard rooms are much smaller with thin walls and no views in most. Gym facilities are an added bonus. The pool is a good temperature but a bit on the small side. Food is very good with a wide and varied selection for dinner and breakfast.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear neiljenner, Thank you for the review following your stay at the Webbington Hotel and Spa. I was pleased to read that you thought our hotel was a great base for business trips into Somerset and Devon, as we are within easy access to major motorways. It was also wonderful to read that you enjoyed the benefits of our gym facilities and swimming pool, and I was glad that you liked the temperature of the pool, of which overlooks the Somerset levels. We offer a varied bar and restaurant menu. I was glad that you enjoyed the selection of food we have to offer and that you thought your breakfast and dinner were both very good. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Disappointing"

2
charles s, London, United Kingdom 31/07/2017

Having phoned t several days earlier to confirm a room upgrade as website wouldn't accept it I felt all would be fine as the young lady I spoke to seemed very polite and capable. (In fact upon meeting her during my stay I would say she is the not only the best member of staff but the best asset that hotel has!) I arrive later than planned, thanks M5! So checked in went to my room which was basic, pretty cold as it was below freezing outside and the window wouldn't shut properly, and overall gloomy. As it was late and I was tired I decided to go and get a drink and a sandwich take them back to my room and sleep as I had to be up at 05:45. The bar had absolutely no atmosphere, I've seen livelier old peoples homes! Food was passable, cheese sandwich and chips. What I found odd was the fact that towels seemed to be stored all over the place, bottom of staircases, on the bench outside where people were smoking, surely this would be an additional fire hazard? Would I stay again, no!

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Charles s, Thank you for your review. Our staff strive to provide a warm welcome at the Webbington Hotel and Spa, so I was pleased to read that you found our receptionist very polite and helpful. Since your stay last November the hotel has improved in many areas and we have received positive comments from guests regarding the atmosphere in our Tiark restaurant and bar area. Thank you again for your feedback, it has been passed on to relevant staff. Kind regards, Maria Guest Relations Representative

"Lovely hotel"

5
Nantlais29, Carmarthen, United Kingdom 30/07/2017

Stayed here with my husband over my birthday. Our room was in the original part of the building and was large, comfortable and clean with a lovely view over the terrace and surrounding countryside. The only complaint was lack of comfortable seating in our room, there were two very uncomfortable chairs which we found too low, but that is our only complaint. Staff are very friendly. Food in both the bar and restaurant was very good. Plenty of choice for breakfast. There were two weddings whilst we were there and we thought we wouldn't get much sleep but we honestly hardly heard a noise from the guests. We love the olde worlde charm of the Best Western hotels and always try to stay in one of them when we go away.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Nantlais29, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa, I was pleased to read that you enjoyed your stay. The comfort of our guests is very important, so I was delighted that you found your spacious room comfortable and clean, with lovely views across the surrounding Somerset countryside. Although, I would like to apologise if you found the chairs too low, I will pass this feedback on. It was also wonderful to read that you did not hear any noise from the two weddings taking place and that you were not disturbed during your stay. Our staff take pride in providing a warm welcome and will always go out of their way to be courteous and helpful, so I was pleased you found our staff very friendly. I was also glad that you thought the food in our bar and restaurant were very good and that you enjoyed our plentiful breakfast buffet, I will be sure to pass your compliments to the chefs. Thank you for choosing the Webbington Hotel and Spa, I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Short break for husbands bday"

3
Jo S, Badsey, United Kingdom 29/07/2017

Booked here for a couple of nights to take my husband away for his birthday. It was ok but felt the pictures on the wed site showed it in a better way than it is. All staff where really nice, just the hotel it's self is slightly run down and needs a bit of attention. I don't think it was worth the money I paid that's for sure. We ate the first night there and wished we hadn't the food was not great, it might if been cooked fresh at some point but not that night. Very disappointing. Breakfast was ok normal self serve buffet, but did felt rushed both mornings even though we where down at least half hour before the end. Over all unfortunately I wouldn't go back unless they did work on the building and the chef was better. But like I said the staff we saw where very nice.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Jo S, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was pleased you had a good stay, however I was surprised to read your comments regarding our website photos. Our hotel is an Edwardian property, and in keeping with this our hotel is decorated in a way which preserves the traditional charm of our period property, of which many of our guests enjoy. I can assure you that the food at our hotel is freshly prepared to order by our chefs and I would like to apologise if your meal was not to your taste. I was glad you enjoyed our breakfast buffet, although I was surprised to read that you felt rushed, as our staff are often complimented on their courteous manners. However, I was very pleased to read that you thought our staff were all very nice. Thank you again for your feedback, it is greatly appreciated and I can assure you that your comments will be passed onto our management team. Kind regards, Maria Guest Relations Representative

"Budget accommodation but good price"

3
IBC35_Mike, Dawlish, United Kingdom 29/07/2017

We stayed one night in a basic room - not even a wardrobe and was small enough not to be able to swing the proverbial cat! Two twin beds right next to each other that were uncomfortable. The sheets were spotless and the room well cleaned but it was dated. Check in was friendly. We are in the hotel and had two bar meals. These were very nice and we had them on the terrace - but there is a lot of noise from the motorway. Shame as the view is fantastic. Lovely view of the linen/laundry bins from our room but not too much of an issue as it was only one night. We had a really quiet night as there was not a wedding function going on - be aware at weekends these take place most Fri and Sat - it does say this on their website so imagine it would be noisier with the taking place. For the price it met our needs - I wouldn't stay agin though.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear IBC35_Mike, Thank you for the review following your recent stay at the Webbington Hotel and Spa. I was pleased that you thought your stay was good value for money, although I am sorry if you were not comfortable in your room. I was pleased however, that you found your room cleaned to an excellent standard. Our staff are often commended for their welcoming and helpful customer service and I was delighted you found our staff friendly upon your arrival. It was also wonderful to read that you thoroughly enjoyed your bar meals on our terrace, overlooking the Somerset countryside; although I am sorry if you could hear some traffic. Our hotel is a popular wedding venue, however as you mention we advise our guests prior to booking when there is an event taking place. We also do our best to assign our non-event attending guests rooms away from the function room to avoid any noise disturbances. Thank you again for your feedback, it is appreciated and shall be passed on. Kind regards, Maria Guest Relations Representative

"Such a disappointment"

1
User 27/07/2017

Booked 2 nights at the Best Western, The Webbington Hotel & Spa for my Birthday in July. I'm not one to write reviews but I felt the need to just let any other potential guests know that the rooms have this strange locking system to their doors where if you leave the door slightly opened a small alarm will go off to prompt you to shut the door but it isn't just a simple close of the door, you're sort of forced to slam the door(s) shut. It's laughable with the thought behind it - we found it very strange and disturbing especially at night when you're trying to to sleep. We had booked in a standard double room and was given room 213, this was situated out back of the main hotel. We were next to the ballroom / entertainment venue. Unfortunately there was a wedding on a week day (this being Thursday) and the venue was playing extremely loud music until hours of the night (12.10am). Then we could hear all the guests of that party make their way to their rooms and decide to continue the celebration in their rooms. We had to call the receptionist (late night porter) who said there were no spare rooms. He did however come up and told them to please quiet the noise because next door complained, which eventually helped subside the level of voices by 2.30am. Unsure of whether to go or stay we held out the last night and managed to not get too disturbed, however the next room had then been occupied by a family with small children, we could hear everything they were saying as the wall are very thin. Now, we can appreciate the webbington hotel is a late build and there is not much you can do to the building itself. So with that said, unfortunately I have to say it probably was the worst hotel experiences we've ever had. Been to many B&B's and 3 star hotels in the UK and abroad but this was on another level. I hate to say we will definitely not be staying or recommending this place to anyone who wants a peaceful and relaxing stay (or anyone who requires sleep). It was such a shame as it was also around a special occasion that made us come visit and stay. Unfortunately our memories of this accommodation will best forgotten.

"Somewhat noisy"

3
User 23/07/2017

This hotel was ok but:-the room with its own balcony,which we booked for four nights had somehow been double booked for the last night we were there so we had to move to what I would call an extremely downgraded attic room which was noisy to the extreme re the terrible sound of the large extractor vent from the kitchen,which was directly opposite-not a nice room at all,had we have been allocated this room in the beginning we would have refused it!We enjoyed the first nights in the previous room with the balcony though.The staff were fantastic and the waitresses were so efficient,hard working & friendly-a real bonus.The sitting area outside was fine except for the continual sound of traffic from the motorway & a noisy farm,although we coped ok with it,I can see that it would disturb the peace & quiet that some would expect (which we did initially).The car parking area was fine & plenty of room always.I didn't use the spa & pool but my wife did & she seemed quite happy with it.The breakfasts & meals which we had were good & have no complaints with such.

"great place to stay"

5
Reg R, Wellingborough, United Kingdom 20/07/2017

this was the last hotel we stayed in on our round trip,stayed in five altogether and this was top,fantastic location ,yes it is near m5 ,that did not bother us,we upgraded our room and ended up with the bridal suite ,nice surpise,the room was massive and comfortable,and in the old building which i would recommend staying in,very quaint and we heard nobody around us. we had hearty breakfast on both mornings,and because we ate out for lunch ,we were contented with bar snacks on the terrace in the evenings. all staff were great ,especially the reception staff who were friendly and informative and gave us a great welcome. i also recommend ,not for the fainthearted ,a walk up the hill behind to crooks peak,hard going but the 360degree view from the top is awe inspiring,and of course when you come down you have excellent spa facilities to unwind

"Nice to be an non corporate hotel for a change "

3
User 19/07/2017

We stayed here on the way to see Coldplay in Cardiff. Only a few miles as the bird flies but a bit longer across the Severn Bridge! (All hotels around Cardiff booked). Actually the hotel was quite pleasant. The room was spacious with a huge landscape view and first floor seating area. Comfy bed and clean room. We had a good priced evening double G&T in the bar and then buffet breakfast in the morning. Breakfast was pretty hotel standard and ok quality - and not too busy. The hotel seems popular mid week for workers who had left by the time we got to breakfast so nice and quiet. We then made use of the spa facilities. The pool goes from 3 to 6 feet and was pleasant. A little odd to walk through the fairly equipped gym to the sauna and steam room. They were small but good temperature. I had nowhere to rest between the two so the second steam room was too much for me! I then had a lovely Indian head massage and my wife had some very satisfying treatment too. I should mention reception staff don't know much about the spa treatments so look out for the leaflets for more information. Don't be worried about calling to book at 9pm ( as I did)! Had no problem finding the hotel from the postcode on my satnav. Thanks for an enjoyable stay.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Ian-Drak, Thank you for the review following your stay at the Webbington Hotel and Spa. I was pleased that you enjoyed your stay and that you thought it was a good stop over when watching Coldplay perform in Cardiff. The comfort of our guests is very important, so I was delighted that you found our hotel pleasant and that your spacious room offered a comfortable bed, stunning countryside views and was nice and clean. I was also glad you thought your stay was good value, that you enjoyed a drink in our bar and you enjoyed our breakfast buffet the following morning. Our hotel is a popular destination for both business guests and leisure guests, as the Webbington has good access to major motorways, Bristol city centre and local tourist attractions. It was wonderful to read that you enjoyed using our spa and leisure facilities, including our swimming pool and sauna/steam room. I was also thrilled both you and your wife received relaxing spa treatments, I will be sure to pass your kind words on. Thank you for choosing the Webbington Hotel and Spa. I hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by calling us. Kind regards, Maria Guest Relations Representative

"A Lovely Place to stay."

3
d152599a, Plymouth, United Kingdom 17/07/2017

Anniversary surprise for the wife. Always made to feel welcome and a real pleasure staying here. Lovely rooms with very comfortable beds. The well equipped fitness suite, pool, sauna and steam room are never really busy so it's a great place for a bit of exercise and toning. The restaurant was quiet, the food was good and a reasonable selection of wines.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear d152599a, Thank you for the review following your anniversary stay at the Webbington Hotel and Spa. I was delighted to read that you were made to feel very welcome and that you thought it was a real pleasure to stay at our hotel. Our hotel offers an array of relaxing spa and leisure facilities, of which I was very pleased you enjoyed using. It was also wonderful to read that you thought the food in our restaurant was good and offered a good selection of wines. Thank you for choosing the Webbington Hotel and Spa. I do hope you enjoyed celebrating your anniversary and I hope we have the opportunity to welcome you back in the future. Don't forget to book direct for the very best rates and available offers, either via our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Nice hotel. "

5
User 15/07/2017

Stayed one night with work colleagues, my room was nicely decorated and had lovely bathroom. I was freaked out abut as I was in the converted attic and the corridor outside reminded me of something from the woman in black!! The food was nice, the staff friendly and very helpful. The breakfast was really good with a really good choice on offer. It was a shame that the weather was rubbish when we arrived as I imagine the terrace would have been lovely to sit out on in the evening for some dinner n drinks when the sun was out. Didn't check out the leisure facilities as we only stayed overnight and had an early start so can't comment on those.

"did not enjoy our stay"

3
bronwynlinford, Tamworth, United Kingdom 12/07/2017

Staff seemed friendly enough. Food and drinks are overpriced but lovely old building with character and beautiful views out on terrace. Stayed in room 108 , this room was impossible to sleep in very hot and noisey.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear bronwynlinford, Thank you for the review following your stay at the Webbington Hotel and Spa. I was delighted that you enjoyed the character of our traditional Edwardian hotel and that you admired the beautiful countryside views from the terrace area. Our staff are often commended for their welcoming and helpful customer service, so I was pleased that you thought this was the case, I will be sure to pass your kind words on. I was surprised that you thought our dining menu was overpriced and am sorry if you were too warm in your room. During these warm summer days/nights we do have portable fans that can be used to ensure a pleasant and comfortable environment Thank you again for your feedback, I will most certainly pass your comments on. Kind regards, Maria Guest Relations

"Excellent 4 nights stay "

4
hilarymccavish, Abergele, United Kingdom 12/07/2017

On arrival driving up and through the car park the outside looked pretty bad with dirty windows and what looked like junk piled high seen through some windows didn't give a good first impression! However on entering the building everything was beautifully furnished and decorated in keeping with an old building. It was spotlessly clean and our room-10- was perfect, one of the larger superior rooms and the only one with a balcony. Pretty hot and no fans available but bearable. Bit of a mix up with our booking meant we had to change to room 16 for the last night which was up in the attic, very hot and stuffy with noise from the kitchen vents spoiled it but still very clean and well decorated and furnished. The staff were wonderful, pleasant and helpful and it was this that made our stay so enjoyable. We didn't eat in the restaurant but had bar meals the menu was limited but the chef was very obliging and made me an omelette upon request. The leisure facilities were wonderful again spotlessly clean, lovely sitting out area, pool a perfect temperature- the only downside was you have to walk through the gym to access the steam room and sauna! There was some building work going on but as soon as they saw us arrive back in our room they down tooled and left so no inconvenience! The outside could definitely do with some work- some windows replaced but others quite rotten, painting and generally tidied up. Inside was absolutely lovely apart from the grey and torn net curtains. On the whole for a 3 star I would have given it 4!! Would definitely pay the extra for a front facing room all of which looked lovely- rooms at back probably perfectly adequate for just a one night stay. Shame the newer part at the front wasn't more in keeping with the rest of the building but nothing they can do about that apart from perhaps the big blue hotel signage replaced with one similar to the other newer signs! Very pleasant and wonderful staff. Thank you.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear hilarymccavish, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa, I was very pleased that you had an excellent stay. It was delightful to read that you thought our hotel was beautifully furnished and decorated in keeping with the period property. I was also thrilled that you thought your room was ‘perfect', with plenty of space, a pleasant balcony and spotlessly clean. I was surprised to read that there was a mix up with your booking. I was glad you thought your second room was also very clean, well decorated and nicely furnished. Although, I would like to apologise if you were too warm. I was delighted that our staff made your stay so enjoyable, they will be so pleased to hear that you found them all wonderful, pleasant and very helpful. I was also pleased that you enjoyed the bar food and that you found our chefs to be very obliging. It was great to read that you thought our spa and leisure facilities were wonderful and again, spotlessly clean. The pool temperature is monitored throughout the day to ensure the temperature is correct, so I was glad you thought it was the perfect temperature and hope you enjoyed the views overlooking the Somerset levels. Your feedback is appreciated and I will be sure to pass your comments onto our maintenance team regarding some of the windows and paintwork. Thank you for choosing the Webbington Hotel and Spa. I was delighted you had a pleasant stay and that you would rate our hotel 4 stars! I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations

"Great stay, fantastic staff!"

5
carahall53, Birmingham, United Kingdom 09/07/2017

We came for a 2 night stay at the Webbington Hotel and had a great time. After a mix up with our booking (our fault) the hotel receptionist (Jordan) couldn't have been more helpful, she went above and beyond to ensure that we had a room for the 2 nights we were there. The rooms were comfortable the breakfast was fine, all the staff were friendly and helpful, couldn't really of asked for more.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear carahall53, Thank you for such a complimentary review following your stay at the Webbington Hotel and Spa. I was delighted to read that you had a great stay and that you found your guestroom very comfortable. It was also great to read that you enjoyed your breakfast, I will pass your compliments on. The staff at our hotel take pride in their courteous and friendly customer service. So, I was delighted that you found our receptionist, Jordan, as well as the other hotel staff to be very friendly and helpful, they will be pleased to hear your kind words. Thank you for choosing the Webbington Hotel and Spa. I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Loxton's losing lustre"

3
Doj D, Hemel Hempstead, United Kingdom 09/07/2017

What is clear is that the Webbington was once a tour de force in the Somerset hotel world; probably no longer the case. Perfectly reasonable, however, as a 3 star, the standard rooms are clean and serviceable and the food, both dinner and breakfast, were a decent standard.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Doj D, Thank you for the review following your stay at the Webbington Hotel and Spa. The comfort of our guests is important, so I was pleased that you found your room cleaned to a good standard and that your room was well equipped. The chefs at our hotel are passionate about the high standards of food they serve, so they will be glad you hear that you enjoyed both your breakfast and dinner at the hotel. Thank you again for the review, it is greatly appreciated and I shall pass your comments on. Kind regards, Maria Guest Relations Representative

"Dreadful"

1
Consumer_Warrior, Birmingham, United Kingdom 03/07/2017

Hotel is very shabby and run down. A labyrinth of faded 1970s chinz. The place smelt of wet dog. My room was very hot and the staff had opened the windows and so full of insects. Worse was yet to come....my toilet had either not been cleaned or there was a problem with the plumbing as there was a turd in the pan. My colleague later told of the same in his toilet. It made my skin crawl to put my feet on the dirty carpet. Don't stay here people - go book a Premier Inn or a T'Lodge: they might be cheaper, they might not be, but at least you will get 21st century guaranteed cleanliness and hygiene.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Consumer_Warrior, Thank you for the review following your stay at the Webbington Hotel and Spa. I was disappointed that you did not enjoy your experience at our hotel and would like to apologise for any cleanliness issues that were not up to our usual impeccable standards. I can assure you that all guestrooms and public areas of the hotel are thoroughly cleaned every day and that our housekeeping team take pride in the high standard of cleanliness and hygiene, which our guests hold in high regard, as can be seen from previous reviews. Thank you for bringing this isolated incident to our attention. Please accept my sincerest apologies that this effected your stay with us and please be assured that your feedback will go a long way to ensuring that it does not happen again. Thank you again for the feedback. We do hope you will allow us the opportunity to welcome you back again, to experience the high standards and service that we pride ourselves on. Kind regards, Maria Guest Relations Representative

"Pretty horrible!"

1
Oxford-Traveller, Buckinghamshire, United Kingdom 01/07/2017

Probably the worst hotel room I've had the displeasure to stay in. Smelly, uncomfortable bed, awful bathroom, tatty poor quality furnishings etc. The general fabric of the building is also in need of urgent maintenance. Service and food was just about OK for a budget hotel, but a full refurbishment is well overdue.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Oxford-Traveller, Thank you for the review following your stay at the Webbington Hotel and Spa. The comfort of our guests is very important, so I was disappointed to read your comments regarding your guestroom. Our hotel undergoes regular maintenance in keeping with the period property and to ensure that our guest rooms are of a high standard. I can assure you that your comments will be passed onto the maintenance team. Thank you again for your feedback, it is greatly appreciated and will be discussed with the management team. Kind regards, Maria Guest Relations Representative

"My daughters wedding"

4
Richard C, Dursley 28/06/2017

My daughter was married at this venue on Saturday 24th June, As well as several other guests at the wedding we stayed on the Friday and Saturday night. The Webbington is looking a little tired and could certainly do with, in my mind a overdue make over. We also for some reason did not have our room refreshed on the Saturday even though I had alerted reception to this. So a couple of rather minor niggles and I will now tell you about the plus points. The staff were outstanding. Duty managers Dan and Jamie and the wedding cordinator were excellent in making sure my daughters special day was indeed special. The food for the wedding breakfast although not exceptional, was well presented, hot and served quickly enough for guests to eat at the same time. Impressive with 90 guests eating a three course meal. The premises although a little tired are clean and tidy. The staff from reception through to bar staff, waiting staff housekeeping and as mentioned the management team are to be congratulated for making the weekend something we will all remember fondly. Nothing seemed too much trouble from the staff. Well done and thank you to all involved. Richard Cooper, father of the bride.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Richard C, Thank you for taking the time to write a review following your daughter's wedding at the Webbington Hotel and Spa. I was delighted that you enjoyed the celebrations and that you left with very fond memories. I will most certainly pass your comments onto our maintenance team regarding the décor and would like to apologise if your room was not refreshed on the Saturday evening when requested. However, I was glad that you thought our hotel premises were clean and tidy. Our hotel management and events team are passionate about ensuring weddings and events run smoothly, so it was absolutely wonderful to hear that you thought they were excellent and that they made your daughter's wedding day very special. As a popular wedding and events venue, our chefs have years of experience in serving great quality food to a large number of guests. I was pleased that you enjoyed the food and that the service was very efficient. Our hotel staff take pride in their customer service, so I was thrilled to read your kind words about our bar and waiting staff, housekeeping team, management and wedding co-ordinators; they will be pleased to hear that they helped make your weekend so wonderful. Thank you again for your kind words. I was delighted that you had a great weekend celebrating your daughter's marriage. I do hope we have the opportunity to welcome you back to the Webbington Hotel and Spa in the future. Kind regards, Maria Guest Relations Representative

"Nice old building - lots of stairs and nooks and crannies."

4
Pengor, Dunstable, United Kingdom 27/06/2017

Don't use your sat nav to find your way here. We went all around the lanes and took much longer than was necessary to get to the hotel It was a pity that check in and the staff involved was appalling and let down all the other members of staff who went out of their way to be helpful. We - eventually -stayed in room 19 which was high up and very quiet as long as you do not open the windows. The M5 is not far away but there was no sign nor sound of the wedding party. There are a lot of stairs and there is no lift. The bed was very comfortable. The bar area is quite small and not very comfortable but the outside patio seating is fantastic with lovely views. What a pity that there were no sunshades on one of the hottest days of the year. We enjoyed the small pool which was clean and bright and although we enjoyed the steam room and sauna, we were surprised that we had to trek through the gym to get there. Be sure to take your towel with you. The breakfast was excellent with plenty of choice and egg dishes cooked to order. We appreciate that we were unlucky with the check in experience and would probably stay again if in the area.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Pengor, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. Your feedback is greatly appreciated and I will be sure to pass your comments onto relevant staff. We strive to provide a warm welcome at our hotel, and our staff are often commended for their friendly and helpful customer service. So, I was surprised to read that you did not experience this upon your arrival. Although, I was pleased that you thought the rest of our staff were very helpful. It was wonderful to read that you found your bed very comfortable and that your room was quiet. Our hotel is a popular wedding & events venue, so we do try to allocate non-event guests rooms which are away from the function to prevent noise disturbances, so I was pleased you were not disturbed during your stay. Due to the period property, our hotel does not have a lift. However, porterage is readily available and our staff are always happy to offer their assistance. It was great to read that you thought our outside patio seating was fantastic and that you enjoyed the stunning countryside views. I was delighted that you enjoyed using our spa and leisure facilities, including the swimming pool and sauna/steam room and I would like to apologise if you felt the layout was inconvenient. The chefs at our hotel take pride in the quality of food they serve, so it was great to read that you enjoyed your breakfast and that you thought our menu was plentiful. Thank you for choosing the Webbington Hotel and Spa. I do hope we have the opportunity to welcome you back on your next visit to the area. Don't forget to book direct for the very best rates and available offers, either through our website or by giving us a call. Kind regards, Maria Guest Relations Representative

"Good in parts"

3
User 26/06/2017

Set in beautiful countryside with some glorious views, if you ignore the nearby M5 which provides a constant bzckground of noise. The reception, bar and spa are all good, but our room, the corridors and stairways are all tired and need refurbishment. The hotel is a rambling old house and our room in the eaves would not have been suitable for anyone over 5 foot 10 inches if they wanted to shower. We were there at the same time as a large wedding party who took over the bar for pre-reception drinks and were using it in the evening too. If the hotel wants to host such events they should arrange for separate facilities and access to avoid unnecessary compromises for other guests. However, food and drink prices are reasonable. We ate in the the restaurant on Saturday night and had a good meal that was raised to a great meal by our waiter, Rowan, who was a real treasure. He was unerringly polite, attentive and informative without being intrusive and made our evening.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Stewart H, Thank you for taking the time to write a review following your stay at the Webbington Hotel and Spa. I was pleased that you enjoyed the countryside location of our hotel and that you thought the views were glorious. We do have good access to the motorway, however our hotel is set back, so I was surprised to read your comments regarding the background noise, many of our guests do comment on how quiet the hotel is. It was great to read that you thought our reception, bar and spa facilities were good. Although, I was disappointed to read your comments regarding the corridors, I will be sure to pass this onto our maintenance team. Our hotel staff take pride in their customer service, so it was wonderful to read that you thought your waiter was a real treasure, with his polite, attentive and informative manners; I will pass your compliments on. I was also pleased that you thought the food and drink prices at our hotel were reasonable and that you enjoyed your meal. Although, I would like to apologise if you were unable to access the bar. Thank you again for your feedback, it is greatly appreciated and will be passed onto relevant staff. Kind regards, Maria Guest Relations Representative

"Tired but"

3
Peter M, Cambridge, United Kingdom 25/06/2017

Joined a family event here and it was a nice day, the hotel is generally very tired and a little run down, not sure about the bedrooms as we didn't stay over.But The staff are really dedicated and work incredibly hard to make everything perfect. well done to you all.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Peter M, Thank you for the review following your visit to the Webbington Hotel and Spa. Our hotel is a popular events and wedding venue and our events team and our staff are passionate about ensuring our guests enjoy themselves and that events run smoothly. I was delighted that you thought our staff were dedicated and worked incredibly hard to ensure everything ran perfectly for you. I will most certainly pass your kind words onto our hotel staff. I do hope we have the pleasure of welcoming you back to the Webbington Hotel and Spa in the future. Be sure to book directly through our website or give us a call for the very best rates and available offers. Kind regards, Maria Guest Relations Representative

"Almost 5/5"

4
Jonny W, Bristol, England, United Kingdom 25/06/2017

We gathered for a full on family party on a day with a massive wedding. The hotel coped with us all brilliantly. There were just a few little things which knocked the edges off a bit. The rooms were spread around a rambling building. V comfortable but anonymous. Very good to have an abundance of electric sockets for charging phones etc. Pool and health facilities were good. We had a lovely time. However despite pre-warning the hotel that our daughter was vegan and gluten free- they 'ran out' of of options by breakfast which put a bit of a downer on the stay. Thanks particularly to our lovely barmaid.

LatonaLeisureGroup, Guest Relations Manager at Best Western The Webbington Hotel and Spa, responded to this review
Dear Jonny W, Thank you for taking the time to write a review following your recent stay at the Webbington Hotel and Spa. I was pleased that you enjoyed your family party at our hotel and that our staff provided you with brilliant customer service. I was pleased that you found your rooms very comfortable with excellent electrical facilities, although I am sorry for any inconveniences caused by the hotel layout. I was also glad to hear that you thought our leisure facilities and spa were good and do hope you enjoyed using them during your stay. I was surprised to read your comments regarding the breakfast options and would like to apologise for the inconveniences this caused for your daughter, I will most certainly pass this onto the management team. Thank you again for your feedback, it is greatly appreciated. I do hope we have the pleasure of welcoming you back to our hotel in the future. Don't forget to book direct for the very best rates and available offers via our website. Kind regards, Maria Guest Relations Representative

"This could be a gem of a hotel"

3
gebs14, London, United Kingdom 22/06/2017

The exterior of the hotel and surroundings are beautiful. There are wonderful views from the terrace. The hotel reception staff are very welcoming and helpful. We stayed in a superior room (9) which was spacious and had a comfortable bed and was lovely with the beams, open ceiling and original features. We had a few problems, the worst of which was the food. The menus in the restaurant are extremely limited. On the first night my fish was way over cooked and I had to choose a different dish which when served had none of the sauces etc. and was just the steak. On the second night my partners bolognaise had very little meat/sauce and my dessert was served whilst he was eating his main as "the kitchen staff want to go home". Breakfast looked good but didn't taste as good, except for the pastries. Our room wasn't properly cleaned after the first night. The beauty room was not open all day. Whilst this is separate to the hotel it would be helpful if the hotel staff were aware of this and were aware of how to contact them for bookings. Once I was in there it was great. The pool closes for cleaning lunchtime, but this was not posted, and the changing room is it great. The Terrace and bar/lounge is lovely to relax in but for a lot of the time you have to ring reception for them to get someone to serve you. Overall considering the cost compared to other Best Westerns in the area this is fair value for money. We are considering a return visit to see if these issues are resolved. If they are this could be a wonderful place to stay.

"Over night stay"

5
Corinnajoy, Suffolk, United Kingdom 22/06/2017

Our room has been newly refurbished, it was clean and nice, with beautiful views over The country side. We found al the staff extremely helpful and friendly. There was a wedding and party going on, being a Saturday, but we didn't feel any less looked after. Pool is lovely, and you can sit outside on a warm day and look at the views. We ate in and found the food very good. We stopped off on our way down to Cornwall a