Best Western Plus Centurion Hotel, renowned for its relaxed and friendly environment, is conveniently situated between Bath and Wells. It's therefore an ideal place to base yourself when exploring the West Country! For families, Longleat Safari Park is a thrill for the family just over 15 miles away, and Cheddar Caves and Gorge offer something a little different for those seeking to venture off the beaten track. Back at the family run hotel, Cubros Bar and Restaurant offers a traditional yet modern menu at lunch time and in the evening, when you can combine the stunning view on your plate with that of our parkland golf course. The hotel is also attached to the Centurion Fitness Centre which has a fully air-conditioned gym, with extra escapism available in the form of a steam room, sauna, spa pool. Jays Bar and a delightful nine hole golf course mean you really can have it all.
Best Western Plus
Exactly what you want from a good hotel chain. Friendly staff, clean and stylish rooms and decent food. Only drawbacks are the lack of a lift and leaky, single glazed windows that allow monster drafts through.
We choose this hotel due to its location to our family and was very surprised by the level of room we had, although we did have their lovely suite, which is well worth the extra money and only adds to your experience at this hotel, The quality of both the breakfast and the restaurant meal was over and above what we had expected. All the staff were very friendly and attentive during our stay.
We met our daughter here to exchange Christmas presents. It was a fabulous hotel, and all the staff were very helpful. We had an excellent meal in the restaurant that evening, even though our daughter was on the next table. (Covid restrictions), and the breakfast was good the next morning. We visit the west country frequently, and will definitely be using this hotel in the future.
The rooms were modern and spotless, fantastic nights sleep. The grounds were lovely, enjoyed sitting out the garden and having a stroll around the golf course. Ate breakfast and dinner in the restaurant having a full english and the steak, mushroom and brie pie. Great quality produce. Covid safe. Most definitely will be coming back when the spa has re-opened.
My wide and I stayed at the BW Centurion for 3 nights. Really it was just a quick getaway and was a result of the various travel restrictions currently in place. That said I am so glad we found this place. We had 3 nights there and wished it could have been longer. Firstly and mainly - all of the staff are very friendly and welcoming. From our first check in to the restaurant team - everyone was great and no requests refused. We stayed in the Leonna Suite. This is quite a large room as you would expect - with a dining table, seating area, and separate large bedroom. The bathroom was also a bit special with large bath tub, walk in shower and his and her sinks with a lot of room in there. The room was comfortable and clean. The restaurant was also comfortable being split into two - small main dining area and a number of other tables in the conservatory. The menu was your usual offerings of steak, fish, burger and veg option. The food was very good, good portions - (the fish on the fish and chips was huge- recommended). We ate there for the 3 nights. and also took advantage of the breakfast each morning - again a good choice and portions. The hotel is situated ideally to discover Bath , Wells, Glastonbury and Chedder Gorge. We drove to all of these locations and explored the area. There is a golf course attached to the hotel with also a spa / gym. We ran out of time to try these facilities. It is obvious that the hotel is applying all guidelines when it comes to the Covid situation and despite this the hotel was still comfortable and accommodating. As I said we only had 3 nights there as a quick break - We would (will) go back again. Thank you to the Centurion and all the staff for a great few days. Hopefully see you soon again.
Great value hotel with very helpful and professional staff. Facilities were a bit tired but for the money, spot on. The breakfast was very good and the staff did their best to keep up with demand. We enjoyed our stay here.
Have stayed at The Centurion many times and have always been extremely satisfied with the cleanliness and comfort of the rooms and the excellent service of the staff. Given the current Covid situation we felt very comfortable in all common areas of the hotel and were impressed with the safety precautions currently in place.
Very helpful and friendly staff. Convenient location for visiting Bath, Wells, Salisbury, Stonehenge etc without paying city centre prices. Lovely breakfast, nice evening meals too. The only problem was the lack of lighting in the room - even with all the lights on, it was still dark - but the room was very comfortable otherwise.
We stayed for 1 night as a stop off on our way to Cornwall. Love the suite, the bathroom was definitely the highlight. We had room service for dinner which was lovely and chilled. We used the Spa for an hour which was nice after driving all day. We didn't use the bar/restaurant so can't comment on those. All the staff were very friendly and helpful.
Arrived fairly late at the hotel at 10pm, but receptionist was friendly and check in was quick. We booked a deluxe room and was definitely worth paying extra. The room was huge with a super king size bed and a sofa. It was all very clean and well looked after. The room overlooked a pond and the golf course, which was very pleasant. The room was very hot with the radiator blaring when we arrived. We turned it off and had the window open all weekend (October) We opted for room only, so can't comment on breakfast. As we visited while there were still COVID restrictions, the spa had a booking system. We had a day out in the rain and booked for 5.30pm. Considering current COVID restrictions, the water in the spa pool was very cloudy, so decided not to go in. The staff said that it had been heavily used and was due to be drained and cleaned. As we weren't using it, he proceeded to drain and clean it, so that it would be ready for us to use in the morning. When we got to the spa in the morning it was crystal clear and very clean. The only down side was that the pump wasn't working so there were no jets!! A little disappointing, but we used the sauna instead, which was lovely. We avoided the steam room, as it smelt very musty and didn't smell clean. We didn't use the gym and the swimming pool was closed for refurbishment (but we knew this before booking) We had dinner here and the food was lovely. Plenty of parking and a quiet location. Perfectly central for exploring Somerset. Overall a very pleasant stay and would go back.
Really enjoyed the stay. Comfortable and clean. Enjoyed really good food - well above what you would expect. Super friendly and helpful staff, making even a COVID world hotel experience nice! Plenty of space for parking. Safe and secure. Windows open for fresh air and ventilation - so not an AC sealed box of a room!
Every single member of staff we met were really friendly, which always helps, but rarely happens. 9 hole golf course is adjacent to the hotel, and indeed the bar and restaurant are situated at the golf club, however it's an internal 2 min walk through the property to get there. The grounds are really nice and might be worth checking if there is a wedding on. There was when we were there but with Covid restrictions on numbers, it was quiet. Food excellent.
We stayed here for 5 nights as part of our 11 day trip to Somerset. Booked directly on the best western site and got a good price on the Leona suite. The check-in experience was great and the receptionist friendly and helpful. The suite was very large and consisted of a very large bathroom with freestanding bath and walk in shower and a separate lounge with large screen TV. Unfortunately I would not choose this room again unless some changes are made. There is no door, or floor to ceiling wall between the bathroom and the bedroom, as a result when I got up earlier than my wife, the automatic lights would come on in the bathroom, and therefore into the bedroom and any WC / shower use noise also transferred into the room. Not great. The room overlooked the garden seating area and golf course, but as there was no net curtains we had to be cautious of being near the window unless fully dressed as on the 1st floor. Bar area and breakfast was very good, again with amazing and friendly staff. evening meal option was limited due to covid and offered no variety day to day, an occasional special on the menu would have been good. The website indicates that mineral water is included in the room and that is not the case, when I requested from reception was told I could get via room service, so clearly not a covid thing, it just not included anymore Would definitely stay here again, but as stated would avoid suite unless door installed and walls built up to ceiling
Despite the pool being drained, all the ornaments and cushions being gone and bare tables, the atmosphere here was lovely and the staff couldn't do enough. A lazy evening overlooking the golf course with a Pimms was just what was ordered on a business trip. Tea and coffee were still in the room and I took porridge as the breakfast bag wasn't suitable for dairy intolerant people. You get one set of towels and one shampoo now so you might have to request more if needed. The staff got me lactose ree ilk in for my coffee which was very nice of them. Chape price also.
Stayed at this hotel with my sisters for four days and, from arrival to departure, the service was exemplary. The staff are welcoming and very friendly. Having stayed at other hotels, I can definitely say that they need to train staff at other hotels. Strongly recommend that, if you are planning to stay near Bath, then book here. I doubt that you will be disappointed. Thank you to all at the Centurion.. you made my birthday celebrations very memorable.
Lovely setting, extremely competent friendly experienced staff, spotlessly clean & well maintained and make sure to dine in - the food is excellent. The grounds overlooking the golf course are a lovely place to sit and enjoy a drink. Can't go wrong!
Room on ground floor, very spacious, clean, excellent shower and bathroom. School opposite, parents use the carpark as a drop off. Slightly noisier at school time. Bed big and slightly harder than used to. Good wardrobe space. Good tv and brew facilities. Staff in bar and restaurant very helpful and accommodating. Here with Covid restrictions, most customers abided by the rules, the staff did not enter your room and directives were provided to solve all queries. Great location to visit lots of places, used as a base to do so. Would stay again.
Booked a 3-for-2 weekend through the Best Western offer. We found the hotel was well located and serviced the local golf course. We booked a golf course view room on the ground floor which was close to the Reception but did not suffer from any noise whatsoever. Understandably, due to covid, some of the facilities were reduced but did not impact our stay. The room was very clean and tidy and appeared that it maybe had been decorated during lockdown. All of the staff we had contact with were especially polite and smiling and nothing was too much trouble. Breakfast was served at the restaurant table and not in a box as described. All of the food was of high quality although the dinner menu had been reduced to cope with Covid staffing levels. Overall we had a very pleasant and relaxing break. No air conditioning in the room and we found the continental quilts very heavy.
The room was modern and clean. The restaurant/bar staff are friendly and happy to help. Unfortunately it was difficult to social distance while there as there was a group who didn't social distant and didn't social distant anyone else. Overall, lovely stay
I booked 3 rooms for my family members and myself to attend a family birthday party in nearby Coleford (Radstock). I was delighted with the safety, the size of the room, the exceptionally comfortable bed and pillows. We all asked for non feather pillows and they were provided. The tea & coffee making facilities were a pleasure. My room only had a shower in the bathroom which was fine, as a never bathe. My room overlooked the adjoining golf course which was lovely. The bar was comfortable and well stocked. My only criticism is that if you want water, you have to order it from room service. I will have no hesitation in staying there again when in the area.
We were following the John o'groats to lands end bike ride lead by our eldest son . They are raising awareness of mental health & raising funds for Mind. “Kelly's Heroes “Is a tribute to our beautiful granddaughter who we lost to Suicide . The hotel accommodated us fantastically Considering the difficult times at present. The rooms were spotless & very comfortable. The staff were lovely, & dinner was fabulous. Thank you all !
Just had a lovely weekend break at this hotel. All of the employees are excellent with a very natural and engaging service approach. Breakfast and dinner also was excellent and very high quality. Would highly recommend this hotel.
Me and my wife spent 5 days at the Best Western Centurion at Radstock and thoroughly enjoyed it. We had a deluxe room overlooking the garden and golf course. The view was lovely and the room was huge! The bed was enormous and very comfortable. What struck us most though was how lovely all the staff were. Nothing was too much trouble and they really went out of their way to help us on multiple occasions. We definitely hope to visit again.
This was a last minute, extension of a family visit. We stayed with a view of the gardens/golf course the room was nice style . We had the hot breakfast box which was high quality and a good choice to choose from . We enjoyed the restaurant so Much we ate both njghts. Staff in the restaurant went above and beyond I think the ladies names were Heather and Emmalin. The only downfall was the room was so hot a small fan was provided but didn't really do much .
After booking a different hotel but finding the facilities and safety not paramount, my friends and I decided to find somewhere else. The Best Western was a fantastic find. The staff where friendly and extremely helpful. The safety was paramount and fully adhered to. The rooms were very clean. The food in the restaurant was excellent and the manageress was helpful and friendly.
First hotel after lockdown, so a little nervous. The staff were really really amazing though, and the hotel really quiet, so felt pretty normal. The room was a family room, nice size for all 3 of us. Nice location on the golf course, and close enough to get to Longleat Safari Park the next day. Had a problem with the make up of the breakfast boxes, not really worth what you pay, but hotel was happy to refund. Be better if they just served in the restaurant as that is open. Really nice food in the restaurant, and fabulous friendly staff throughout.
All the staff were brilliant - friendly, helpful and cheerful.The restaurant manageress was very good. Unfortunately the spa and pool were closed. the gardens are small but really well maintained and lovely.
Spent two nights at this hotel visiting family. As this is the first stop in a hotel since “lockdown” we were a little nervous. However, the friendly staff put us at ease. The service was excellent all around the hotel from the check in desk through to the bar and restaurant. We had a lovely room overlooking the gardens and golf course. We will definitely be back!
Stayed at this hotel for 2 nights, really lovely hotel and grounds. Close to amenities and what we needed, rooms were spotless on arrival. Not cleaned during stay due to Covid which is understandable, would return to this hotel without a doubt. It was so peaceful too, never heard another soul. Staff were very friendly. WiFi didn't work in bedroom but that didn't bother us. Thank you for a lovely stay.
Not a huge fan of Best Western hotels they tend to be modelled on dated American hotels. This one is ok, it's clean and does the job, wouldn't go out of my way to stay here however. The spa is a little odd, it appears to be a rain shower and two hot tubs, this appears to gain the hotel the ‘plus' in the Best Western Plus!
Mark Manley, General Manager at Best Western Plus Centurion Hotel, responded to this review
Thank you for your mixed review. Just a quick note to correct the spa facilities. Our spa includes a rain shower, one hot tub, a sauna and a steam room. We gain the "Plus" in our name from an increased level of room facilities/amenities, aesthetic enhancements around the hotel and longer breakfast hours. I wouldn't want anyone to read this and expect us to have two hot tubs on arrival.
Well impressed by this hotel ,Stayed here 3rd - 5th Feb 2020, Very comfortable, lovely food and Staff were very Professional and friendly, Hopefully I will be visiting again, Not one bad word to say at all,
I only stayed here one night but in the past I have found Best Western to be very hit and miss and had more bad experiences than good. This was an excellent experience. The hotel is everything I expect when away with work. Comfy. Great WiFi. Proper towels in the room. Well equipped. And I only had a standard room too. The food was lovely and reasonably priced and everyone very friendly. Ell Recommended
When arriving at the hotel there was ample free parking, the check in procedure was efficient and the lady on the desk was very polite. the room was clean and very spacious, my evening meal was very tasty though the beer was a tad expensive. a very good night sleep which is very unusual for me as I am a bad sleeper. breakfast was excellent and the quality of the food was super.
My visit was an absolute delight from start to finish. Staff were all very friendly and polite. My room was clean and tidy. The breakfast was very nice you catered for everyone.lots of choices. Room was very comfortable. Thank you x
We stayed here for one night on New Years Day as has wanted a hotel within 30 minutes of Longleat that had on site parking. We arrived just after 8pm and were warmly greeted at reception. Checkin was quick and easy and the reception was friendly and informative. Our room was much better than we were expecting - modern, clean and comfortable. We had a cooked breakfast in the morning, which was very good and the waitress was welcoming and helpful. The car park was large and had plenty of space. We will definitely be booking again if we need to stay in the area.
We stayed here for one night after a day out in Bath. Hotel is located in a quiet location just outside of the town Midsomer Norton. Rooms were nice with good bedding, tea and coffee selection and a newly fitted bathroom. Service at the front was good and there was a well stocked bar to have a drink in during the evening
The manager at the centurion booked a heavy mental band to play all night, resulting in 80% of guests leaving very up set . Our group paid over £200 to have what we thought was going to be a good time with music and dancing and instead had to sit llistening to pink flloyd up to 10:30 with nobody able to dance. When we complained to the manager he said he liked pink flloyd that's why he booked them with no apology and no consideration to a paying customer, we will never go back again.
Centurion-Bath, General Manager at Best Western Plus Centurion Hotel, responded to this review
Dear Mandy Thank you for your comments. Your 80% of guest leaving upset is absolutly incorrect! We advertised the band Ultimate Floyd to play for NYE and that is what we put on. After we had done food we did have guests up dancing to the music. We booked the band as the past twice they have played in our bar it has been full. I do completely understand if you don't like Pink Floyd then it wouldn't have been the night for you. But that is what we advertised we were doing and at the end of the night had a room full of happy customers.
I stay at this hotel regularly, business travel, I sometimes invite guests to dinner here as well, the restaurant is great, staff are always very friendly, food is always fresh, very well cooked and very well presented.
I stay in the area every week and usually stay in Wells but thought I would give this hotel a go. The hotel is very dated, the area around the bar and the bar itself looks like it hasn't been finished. Not a nice relaxing comfortable environment at all, in fact it is pretty grim. Restaurant is soulless and uninspiring. Staff however are really lovely and food was good. Room was clean and comfortable but the walls are very very thin. As solo business traveller I won't stay here again.
First stay here and definitely won't be the last. Everything was great, room was lovely and very clean. Great range of room beverages. Staff were friendly and helpful. The TV wasn't working in the room and Hannah the receptionist was quick to get the problem fixed. Breakfast was varied. The porridge was the best I've tasted. Definitely staying again.
Hotel set in the grounds of a golf course which gave me a lovely view from my window. Sadly not all rooms have this view. My room was clean and nicely appointed. Breakfast was good with sufficient choice and the evening meal very enjoyable. Good location for Wells, Bath and Bristol and NT places.
Very cosy and friendly hotel. The staff are all delightful. The rooms are clean and cosy. Nothing too exciting but functional and pleasant. The restaurant food is excellent, the restaurant itself is not traditional in its decor or design but it somehow works really rather well. Very pleasant. Nice scans, steam and hot tub. Shame the pool isn't open.
Enjoyed a overnight stay in the hotel My room was large and clean with beautiful view of a pond and countryside Dinner was nice and portions were ample My breakfast was lovely and staff in the restaurant were very attentive
First time visit to this hotel which I combined with a train ride at the Somerset & Dorset Railway at Midsomer Norton. I had booked lunch for 12.15 but arrived a bit early however this was not a problem & the friendly staff soon had us sat at our table in the conservatory. Thankfully air conditioned this room has a really lovely outlook onto the golf course. Our order was swiftly taken and it was not long before our roast beef lunch was served. Plated was the meat,roasties,cabbage & Yorkshire (a meal in itself!). We then had side dishes containing a wonderful selection of six other vegetables including roast beetroot and why not!! Condiments and more gravy were also bought to the table. A lovely meal,nicely presented and cooked. Feeling rather full we opted for ice cream and choose our flavours from a wide choice. Finally we rounded our lunch off with a good old pot of tea. Altogether very impressed with the standard and value. Finally thank you to all the waitresses who were attentive but not intrusive. It was a round trip of 90 miles but well worth it. Hope to return later in the year.
Excellent hotel. Immaculately clean. Some of the best and most helpful staff we have ever encountered. My husband had a fall on our first night and all staff made it possible for us to complete our stay.
Free Parking, Wi-Fi, Spa. With inhouse Pub and Restaurant. Best Breakfast I ever had in the UK, cooked to customers preferences. The Restaurant has a good choice, vine list is OK. The staff is excellent, friendly and helpful for all requests. Negative: The Wi-Fi in some areas is weak and there is no elevator for the 2nd floor.
As part of our southern uk trip we had an overnight stay at the Centurion hotel, looking for a nice room with a round of golf. Unfortunately the golf was fully booked for the next morning and there was no room overlooking the golf grounds. Instead of looking at the parking lot, the receptionist offered for an additional 10 gbp a room (117) overlooking the terrace. We accepted, but experienced during the night a continuous noise from the utility room below, which was not mentioned. The dinner area seemed boring, so we went to the nearby Redan Inn, very good. Breakfast at the hotel was nice in a sunny area, but when checking out we heard there were drinks put on our room that were not ours. Friendly staff corrected this, but it is recommended to check your bill. So wishing the hotel all the best, it was just not matching our expectations.
Last minute stay for my fiancé's birthday. It could not have been more perfect. Spotlessly clean room with a beautiful view . Very friendly, helpful staff and the breakfast was the best I've ever eaten in a hotel. I'll be back!!!
We stayed in this hotel in Early August for a long weekend spa break for £350. The were: - the hot tub was not working (they tried to pretend it was, but it wasn't). Note: If you are going to the spa, please check it is working before booking. - Room 221 is above reception with 2 fire doors one behind the bedhead, one by the room door. Saturday night was very busy with a coach arriving after 1am the beep beep beep of the coach reversing, the noisy guests and cigarette smoking outside our room were all awful. Note: Avoid room 221. - a fraudulent entry was added to the bill, at 2am in the barfor nearly £18. I spotted it and I got my money back, but they had my signature so it was clear I hadn't signed the bill. Note: check your bill carefully. Apart from that the restaurant is very good for dinner and breakfast. Hotels.com agreed it was a poor experience and gave us our money back, thank you hotels.com
A good wedding was had here. Nice grounds, clean hotel and professional staff. However, it was ridiculously expensive. A beer, a wine and two kids drinks reached £18.00. They certainly know that they've got you there.
All contact I had with hotel staff -over the phone to make the booking, later to inform them of a change of arrival time, and in person to check-in, check-out, book cab at Reception, and in the restaurant for a very swift breakfast - was exceptional! Very nice clean, comfortable room and I wouldn't hesitate to stay there again.
The bed was comfortable and shower excellent. Breakfast good too. But we had the misfortune to stay on the hottest day of the year. The building was steaming hot and the fans provided were laughably pathetic. I've never seen a fan so small. Unfortunately this spoiled my stay.
Stayed here in February as a prequel for our July stay before a family wedding nearby. We were impressed enough first time to book fourteen rooms for our guests on the later stay. The staff are very friendly and special mention for the events co-ordinator, Bekka for whom nothing posed a problem or caused and issue. We've stayed in the suite and in a deluxe double, both with views over the golf course. The food was good. It has a small but functional gym but the swimming pool isn't available as its not built yet! The grounds and reception rooms are lovely to relax and/or to meet people. We didn't eat in the evening but chose nearby restaurants
Staff very friendly but I'm afraid the lunch is a big let down. Poor choice of veg (who has beetroot with their Sunday roast). I had pork which was tough. Roast potatoes were bland and the gravy weak. Left feeling very disappointed and hungry. Never again
Centurion-Bath, General Manager at Best Western Plus Centurion Hotel, responded to this review
Thank you for you comments about our friendly staff. Though I am a little surprised about "the poor choice of veg", as you had 6 different vegetables served. Cabbage, swede, carrots, squash, cauliflower cheese and yes beetroot. Why not? it is an interesting vegetable, we serve it roasted, and who wants the same veg all the time. Surly it is nice to have something different when you go out to eat. And all this for only £10.
An excellent choice. All needs catered for with a smile. Nothing is too much trouble. Rooms clean and comfortable. Gardens and outlook wonderful. Friendly fantastic staff who cateted for all our needs. Food choice good. Staff knowledgable and attentive
Centurion-Bath, General Manager at Best Western Plus Centurion Hotel, responded to this review
Thank you for your splendid review, we do hope you return soon.
We stayed here for our second wedding anniversary and it was lovely, the staff were exceptional and the room was amazing, it was a deluxe double and more than we expected, the only disappointment was the pool was shut but other than that it was fantastic, definitely recommend getting breakfast here as that was superb
Centurion-Bath, General Manager at Best Western Plus Centurion Hotel, responded to this review
I'm pleased to see your stay was more than expected. Happy wedding anniversary for last week.
Went for 3 days as visiting friends. The hotel has a lovely facade despite facing an industrial estate which is screened by large trees The check in was efficient and Karen was friendly and informative A little disappointed with room as we were expecting to over look the golf course not the car park although on saying that the room was comfy clean and had all we needed the beds were comfortable and the towels so luxurious and really good hot water We ate in the restaurant one night with our friends the meal was delicious and the staff attentive and efficient All the staff we came across cleaners reception staff bar staff very professional and friendly The car park was big only downfall was that in the morning and afternoon parents used car park to drop of children at the nearby school causing extra noise and some concern if any damage to our car The whole stay was enjoyable and would definitely stay again as situated within easy access for visits to Wells and Bath
We stayed recently for a nearby wedding but if returning to the area would look into Air BnBs or alternative hotels. This one has potential as the location is good and some of the staff are brilliant, but it's a bit of a red flag when the general manager is extremely rude and dismissive when we raised some of our complaints to give them the opportunity to rectify them. The rooms were fine but I resented having to pay an extra £20 for a golf view room which I didn't ask for. Based on the time of booking, there would have been regular rooms available as other guests who booked after us were given the cheaper rooms. We raised this and were told (in a very condescending manner) that the price was clearly in our confirmation email. Yes I know, but it should have been made clear that this was a higher price than a regular room. The cold breakfast buffet was quite good but the cooked breakfast was very poor. We ordered 3 of the items from the list and literally got one of each. One dry piece of bacon, one tiny spoon of scrambled egg, and one hash brown. Really? It looked laughable on the huge plate. The eggs benedict was a bit better, but the coffee was awful. For the price you pay, I'd expect a cafetiere! The TVs not working for the entirety of the first day was unacceptable. We were told it was a simple retune but this was still not done by the time we went to bed. The blonde lady on reception was helpful and professional throughout our stay and the rooms were clean and comfortable. I gather the bride also found Bekka to be very helpful in the lead up to the event, although she wasn't working on that weekend. I might have returned to the hotel in the future as I imagine the TVs would be fine and would know what not to choose for breakfast, but the rudeness and complete lack of customer service from the general manager has put me off entirely.
Centurion-Bath, General Manager at Best Western Plus Centurion Hotel, responded to this review
This review is written in conjunction with the review below. With regards to breakfast: The menu mentions the "cooked breakfast consists of one item of each ordered, if you would like more please just let us know at the time of ordering" It is no issue at all to have more than one item, we just need to know. Same as below, the TV issue was area wide.
So first the pros - reception staff and cleaning staff were very good - rooms were spotless. Views of golf course nice - but you pay extra for that. Waiting staff again very pleasant. Cons - general manager was poor. There was an issue with the TVs which was area wide BUT this was mentioned to reception at 3pm by numerous guests. We were led to believe that this could be rectified by the general manager but he was dealing with a wedding. Re-tuning was required, could have been a quick fix on the computer apparently but they were still not working at 9pm. This upset the plans of several of our guests who were at the hotel for a wedding the next day. Real apathy from the general manager who generally had a bit of an attitude problem. Needs more training in customer service for sure! Bar - poked our head round at 7pm, seemed a bit rough to be honest - sticky tables did not enhance our opinion. Food - not the best. Also be aware that if there's a function at the hotel, loud music can be playing til midnight as it was when we stayed. General manager took nearly a week to respond to our comments.
Centurion-Bath, General Manager at Best Western Plus Centurion Hotel, responded to this review
It is dissapointing the review has been written this way. No refund was offered on this room, which was asked for as they were unable to watch Love Island. The issue with the TV's was a area wide problem beyond the control of us here at the hotel. We deployed the channel updates to the TV's as soon as we were able too.
firstly cannot fault staff and cleaning staff all were brilliant could not find any fault with staff,,,,,,,,the hotel is situated next to industrial estate ,rooms are travel lodge standard but at £135 for double room cannot be jusified,,gardens are very nice ,had full English breakfast was awful ,as was evening meal ,the bar area is at best, average most rooms at no tv coverage in bedrooms all weekend I understand this may have been an area problem but the management should have kept guests informed ,,would I return to this hotel?no. to sum up staff faultless,,,,hotel poor
Centurion-Bath, Manager at Best Western Plus Centurion Hotel, responded to this review
Thank you for taking the time to write a review. Our rooms are priced inline with our competition and demand in the area. Unfortunately your comments about the food are not constructive enough for us to do anything with this information. Though thankfully we have far more comments complementing the food than being negative. The issue with the TV's was an area retune problem, but we had no more information than that to pass on. Thank you for your complements on the staff here at the hotel.
This was my fourth visit to the hotel. As always, the staff were friendly and welcoming and extremely helpful. The food from the restaurant was excellent. The room was clean and the bed extremely comfortable. I would have no hesitation in staying in this hotel again.
Centurion-Bath, General Manager at Best Western Plus Centurion Hotel, responded to this review
Thank you for your review. We hope to see you again soon when next in the area.
Pros: -Nice modern room, shower and facilities -Friendly bar staff -Very friendly and helpful staff at reception desk. The first room we were allocated had a very strong smell of smoke (and aftershave probably used to disguise the smell!), so there must have been guests the night before who disobeyed the no smoking rules. The reception staff kindly and without hesitation allocated us a different room which was much appreciated especially since I am pregnant. Cons: -Room quite stuffy, unclear how to control the temperature. Couldn't keep windows open as there was a loud party on the grounds that went on until midnight on the Saturday night. Could still hear the music until midnight so couldn't sleep until then. Not ideal considering 7 months pregnant and exhausted. -Pool closed -Breakfast menu/ staff not very accommodating for special dietary requirements. My husband eats everything but I am a vegetarian with dairy/ egg allergies and there were no cooked options for me on the menu. When we asked the waitress we were initially told that they could do ‘only the options on the menu'. Managed to get a dry piece of toast with a hash brown and a couple of mushrooms. Not great really for the price and most places are generally more accommodating in this day and age. I would suggest adding a vegan friendly breakfast option to the hot menu with plant based proteins such as beans and veggies like spinach, mushrooms etc. Could also include hash browns/ potatoes or even a vegan friendly sausage option. Also it would be good to have dairy free milks/ spreads etc as part of the cold breakfast buffet.
I couldn't have expected more from the staff. Brilliant organisation & attentiveness Venue was top quality, picturesque & beautifully kept The food top quality. Rooms were clean & well equipped The staff so attentive but not in you face.
54 of us Stayed for four nights on a choir tour, singing in Bristol Cathedral, Wells Cathedral and Midsomer Norton Church. My husband and I stayed at the hotel a year ago to see if it was suitable for our choir, which contains several people who have difficulty walking. Although the hotel does not have a lift, they were able to accommodate everyone with walking difficulties on the ground floor, some with walk in showers. Throughout the 5 days we were there the staff could not have been kinder, especially Bekka, (who we had made our original boooking with). We were allowed to rehearse in the lounge of the hotel, which was great. The dining area was lovely, overlooking the golf course. We had to prebook the meals the night before, which was fine, and the hotel were able to accommodate extra people dining with us on an ad hoc basis. We cannot thank the serving staff and the catering staff enough, as we had several people with eating disorders. Nothing was too much trouble. Especial thanks to the general manager, Mark. On the second day, one of our members had to be taken into Bath Hospital, and again, the hotel staff were wonderful, looking after the patient's wife, and helping out with directions to the hospital etc. Everyone was impressed with the hotel, and several have plans to come back. Thank you to everyone concerned on the staff.
Stayed with 26 other people and felt very well looked after. Rooms were spacious and comfortable with a decent price for single occupancy. Staff were cheerful and helpful. The safe in my room did not work but I was able to use the main safe at reception. Plenty of tea, coffee and biscuits in the room and topped up daily.
Excellent: View over golf course, grounds, birds (good range of species spotted on site), Easter Egg delivery on Easter Sunday. Good: breakfast, dinner in restaurant, staff, proximity to Stonehenge and Longleat, room cleanliness. Disappointing: TV remote was SO SO slow, high speed internet didn't reach our room, twin beds pushed together in place of a double, lack of special touches (We stayed for our honeymoon).
My new wife and I would like to thank each and every person that made our wedding day so amazing and special, especially Mark and Bekka. We booked our wedding 18 months ago with the Centurion and it was the best decision we made. The glass slipper package suited all our needs and is excellent value for money. We were invited to meet the different suppliers that are part of the package; florist, transport, photographer, cake maker, the list goes on. We were able to contact Mark and Bekka via email as we don't live very close to the venue. They responded quickly and answered all questions we asked. They went the extra mile, allowing us to have a bouncy castle for the children as well as arranging an Easter egg hunt for them too. (We supplied the eggs, etc) The day went with no problems at all. It ran as smoothly as we had hoped. All of our guests were well catered for, including young children, vegetarians and a gluten free guest too. The whole day was relaxed, we didn't feel rushed or under pressure to keep within any time limits. It was a massive bonus that the sun shone for us that day and our guests enjoyed making use of the gardens. All of the guests complimented the bedrooms saying how clean, tidy they were and how comfortable the beds were. They were all decorated and fitted out to a high standard. My wife and I cannot believe the size of the honeymoon suite (Leona Suite). We had the best nights sleep we've had for a long time. The bathroom is enormous and the amenities were amazing too! Breakfast was amazing too. A great selection of fruit, cereals, toast, juices, hot drinks and cooked breakfast too. The morning staff were really friendly and happy. Our nieces and nephews were well catered for too. Once again, we would both like to thank everyone that worked Easter weekend for making our day special. We look forward to coming back to see you all again soon.
Excellent all round value for money, staff, facilities, food and accommodation all superb. Easy to locate with excellent local facilities, ideal place for a total relaxing experience. I will certainly be using this place again.
Recently spent 4 days away on business and used this hotel based on ideal location and other recommendations. Could not fault the staff as they are the cheeriest, most welcoming and accommodating hotel staff I've had the pleasure of dealing with. Rooms were spotless and well-appointed with all the usual requirements. Food was also very good & reasonable and I would stay here next time I'm visiting this region. Didn't get opportunity to use the gym or other facilities but maybe next time.
The hotel is well situated to visit Bath or Wells. Reception was efficient and friendly. Our room was clean and contained everything we could need, the hot drinks tray offered an extensive array of choices. The beds were very comfortable and the towels were lush :-) We were given a room with disabled facilities and although we didn't require them they seemed very comprehensive, beautiful and huge shower too. I would stay there again
I stayed at this hotel for two nights whilst working away from home on nights I found the hotel and staff to be of an excellent standard and would highly recommend it especially the reception staff who were excellent
This was pre booked by the family and was a large gathering of people for a 90th birthday celebration . The area around the venue is stunning as it's a golf course as well the actual restaurant is inside the very sustancial building we had our celebration in the conservatory which was very comfortable and roomy we had three long tables to facilitate our large party When the food came it was very good and hot the staff were attentive the buildings are very tidy and clean the toilets very clean a very good place for your celebrations plenty of parking as well.
A fantastic hotel on beautiful grounds, with golf course. The room was large, comfortable and clean. Large tv for entertainment, firm comfortable bed with luxurious pillows, lovely large towels everything you needed in the room and bathroom. Staff were welcoming and friendly from the moment we arrived. The town is within walking distance with places to eat if you're wanting a change to the hotel. Would definitely stay again
I had a wonderful stay at the hotel, room was pefect and staff were friendly. Jays bar lady was lovely unfortunately cannot say the same for the gentleman that took over from her. Slow service and not very professional
Stayed in the Leona Suite, was very happy. Very clean. Only small gripe was the kettle couldn't be plugged in as there was no socket there we had to place it precariously on the chair. Over looked the gardens and golf club. Didn't get a chance to use amenities that the hotel offers. Looked at the restaurant for dinner and breakfast but found the range limited and pricey. The young man on reception was very chatty and welcoming. Overall very happy with stay and would recommended.
I had an excellent stay at the Centurian. The young man on reception offered the best customer service I have received in a very long time. Without doubt would stay here again very happily. Highly recommend.
Just back from 3 night stay. Lovely room, comfy bed and pillows. Bathroom had everything you need. Only gripe was the restaurant. First night staff got our orders wrong and we found them over familiar. Gave restaurant another try on the last night. Different staff on much better service. Prices were over the top. £14 for fish and chips!!!!
The choice to have our wedding here in December 2018 was easy, albeit somewhat hastily decided in the September, after attending one of the hotels open evenings promoting the 'Glass Slipper Packages'. Despite only giving ourselves, Mark (the manager) Becca (assistant manager) and their team just three months to get everything sorted, all was dealt with total professionalism and efficiency. The beauty of having everything 'under one roof' so to speak, is brilliant! Not having to individually source the services yourself takes so much hassle away from the couple preparing for their nuptials. With an excellent choice of suppliers already in place, I believe you'd be hard pushed to find better value for money. Each of them offered a unique one to one service, giving excellent suggestions and advice whilst competently adhering to our personal requests. Everybody employed at the hotel is extremely helpful and very polite, a real team spirit is evident in the staff who clearly enjoy working there and whatever role they're deployed to do, a real credit to the management and company. My stay began on the night before the wedding, where check in was simple, welcoming and being personally escorted to my very comfortable room before partaking in a few beverages in the sports bar to settle any pre wedding jitters. An excellent full English breakfast in the morning was served up quickly by the friendly staff. The choice of food to get your day under way is large and caters for all preferences. As the guests started arriving late morning, everyone was warmly greeted, and those who had chosen to stay for the night were dealt with efficiently, before being shown through to the lovely room set up for the ceremony itself. A sumptuous wedding breakfast was thoroughly enjoyed by everyone, as was the evening disco and celebrations, all under Marks watchful eye to ensure nothing was out of place. The rooms, particularly the bridal suite, are very comfortable, clean, quiet with excellent bathroom facilities and all you need to make sure your stay is just as expected and as it should be. In short, the glass slipper package and the service at the Centurion is nothing short of excellent and highly recommended for those who don't want to or can't spend tens of thousands on a wedding. When an offer like this is available, why would you? Thank you, thank you, thank you a million times to all at the Centurion for making our day go swimmingly, it was fab and so are you!
Stayed for a total of 6 nights over a 3 week period. The hotel is situated on a golf course with spa. Checking was easy and the staff are very helpful and always have a smile. My room was large, clean and modern with views across the golf course. Bathroom was good with large bath, shower and heated mirror. Bed was large and very comfortable. Breakfast is cooked to order using locally sourced produced, again the staff in the dining room are great, very helpful and cheerful. Dinner menu is OK but if you're staying for a long period you may tire of it, but the chef will try and help by cooking something not on the menu. The bar is themed as a sports bar, it's OK and Dan the barman deserves a special mention too. A great stay and I wouldn't hesitate in returning if I'm in the area again.
Fabulous staff here that are very attentive and extremely helpful and genuinely friendly.Restaurant food served for lunch was from a fairly basic lunch menu however when served was excellent.Overall cleanliness is 'spotless'- Have booked our meeting Room monthly for the whole of this 2019 year
Big car park, quick check-in, comfortable and spacious room. Good shower and clean bathroom. Really nice staff at Breakfast and a good selection of hot and cold. Freshly cooked eggs and bacon were very good. Check out was efficient and staff again very polite and professional
Polite, helpful staff.Room good size, clean and very well presented.Hotel amenities normally brilliant but unfortunately not on a Sunday evening with restaurant closed and very limited menu available in ' sports bar' which is not my idea of a pleasant venue.Also Wi-fi was virtually non existant.Decided to give breakfast a miss due to the rather high price.
My partner booked a surprise weekend away at this hotel due to a giant antiques weekend fair being held at nearby Shepton Mallett. The hotel location was quite difficult to find on the outskirts of Midsomer Norton next to a school. The hotel grounds of several acres however were lovely and if it wasn't for the time of year I would have loved to have taken a walk. The hotel decor was of a high standard. There were plenty of areas with lovely sofas and chairs to sit and it was very clean. The breakfast had plenty of fresh fruit, breads,cereals, pastries, jams, yogurts, fresh juices etc to choose from. There were very friendly polite waitress staff who then took orders for coffee, tea and a cooked breakfast of your choice. The food was freshly cooked and was delicious. All the staff I encountered were very friendly and professional. Highly recommended.
Stayed Jan 1st for one night. Easy to find. Got a warm welcome from the receptionist who explained the hotel and told us that the restaurant was closed that night but we could eat in the bar, and showed us the menu. We had a lovely room and noted that the towels were very good quality. We were thinking of going out for a meal but I went down to the bar to get a menu to check the food on offer which looked really good. As we'd had a long drive and really didn't fancy going out we decided to eat in the bar. We went down to the bar in the evening and it was just like a kids playground with children running all over the place and using different tables to eat off. (I personally blame the parents for not keeping the children under control.) We selected a table next to a family who we could see were nearly finished and I went up to the bar to order our meals only to be told that they were only doing Pub Classics that night. I was annoyed that no one had told us this particularly the barman who had given me the menu earlier in the day.I went back to my wife with the menu to choose again only for the lady at the next table knocking over a large glass of water as she got up to leave, some of which went down my wifes leg and left me sitting in a pool of water. Needless to say we changed tables. For the meal I had chicken pie and chips and was very good but a bit on the expensive side and not really what I wanted. Breakfast the next day was very good and made up for the disaster of the previous night. It consisted of the usual help yourself to cereals, fruit, toast and pastries and a menu of different cooked breakfasts which you could add to or leave off items. Would I stay again - yes I would now that I know what to expect.
Centurion-Bath, Manager at Best Western Plus Centurion Hotel, responded to this review
Dear Peter Thank you for your views. I will most certainly look into the lack of information provided when you were given the menu that evening. It is good to hear you enjoyed breakfast and we do hope to see you again here at the hotel.
Lovely hotel. Lovely staff. It was almost deserted when we stayed last 2 nights. Only downside is you have to pay extra to sleep with your husband. Which some might glad about but not me. Come on Best Western why discriminate?
Centurion-Bath, Manager at Best Western Plus Centurion Hotel, responded to this review
Dear Ruskaz Thank you for your comments. It's just I have no idea what you mean by paying extra for your husband? All our rooms are charged at room only or B&B for the room not per person. The only thing you pay extra for is the number of breakfasts for the number of people in the room.
Great hotel, great price, stayed for 2 nights and will certainly stay again. Very comfortable, warm room, easy check in. Spacious room, good quality towels. Didn't eat here as I thought £12.50 for breakfast was expensive.
Stayed here for a friends wedding near by, loved the setting, room very clean , beds comfortable, kettle all the drinks you need pluse decaf that I have , cosy warm , bathroom perfect walk in shower, soaps shampoo, lovely towels . Sports bar friendly drinks reasonable .
I recently stayed at this hotel and found it excellent value for money and very friendly staff. There were two bars and I could watch the football in one and another for those who wanted a quieter drink. The breakfast was fantastic, i chose egg Benedict and it was perfect. Highly recommend this place .
We stayed for three nights in the Leona Suite and it was a very nice experience. The rooms are big, well decorated and very clean. It included bath robes etc. and the bathroom is superb. Worth the price of the room on it's own.
Excellent Hotel in Midsomer Norton near Bath. Excellent staff who looked after us well. Excellent food in the restaurant and bar. Excellent for exploring North Somerset and surrounding areas. The room was up to date and very comfortable.
As a member of the gym and a customer at the restaurant I can honestly say that this really is a fantastic place to eat stay and work out. Top staff . I would definitely recommend this hotel and gym. I can recommend the spa and hot tub, the gym staff are amazing and really friendly, this gym has all abilities attending , everyone is real friendly and helpful.
Omg probably the worst wifi i have ever had in a hotel does not stream or even give browsing speed.. hot tub is also rubbish if you farted you wpuld get more bubbles. The rooms tho and the staff very nice and choose room 235 its massive .....
Booked the family room for one night, which was faultless - very clean, spacious, 1 double and 1 single bed, modern bathroom with bath and shower over, complimentary toiletries, tea and coffee with herbal teas and hot chocolate too. Individual radiators in the bedrooms meant customised temperature control, and the room was cosy and warm. Friendly, kind and helpful staff, great with the children. We ate in the bar. Good choice from the children's menu, more than just nuggets - kids had chicken curry and rice and spaghetti bolognaise. I had fish pie. All tasted good, were piping hot, followed by lovely desserts, beautifully presented. Breakfast was also excellent - all hot items were individually cooked. I enjoyed the eggs royale with smoked salmon. Lovely view over golf course with frosty grass and mist rising. We had slight problem with the hairdryer cutting out, but I called reception and they replaced it within a minute. Great service.
Good Food nicely cooked but feels a bit artificial and missing cosyness. We had venison stew which was very nice. Staff was very well trained but also here it does miss the authenticity. Nothing to complain.
We were traveling as part of a coach group, always a challenge for any hotel. They coped brilliantly. We had two evening meals which were served hot and were extremely tasty. Breakfast, which was self service was again freshly prepared and eggs were cooked in small batches to ensure they were hot and not overcooked, the bacon was delicious. Staff were helpful and cheerful, the rooms were clean and comfortable. Well done, it shows that this is still a family run hotel.
We had a warm and friendly welcome from the reception team. They gave us all the information we needed to get started on our stay. The room was comfortable and clean with everything you could think of supplied. The room was quite warm as a very mild evening but there was a fan in the cupboard. WE ate in the Jay bar where there was a good selection of meals and we had a delicious caeser salad. The Hotel is situated on the outskirts of Midsomer Norton so we drove in to the town and parked free to have a wander around. The garden of the Hotel is small but very quiet and looks out on to the golf course. The breakfast was fine with a reasonable choice of cereals fruit etc. The cooked breakfast was good. A very pleasant stay we would come here again.
We stayed here as part of a wedding group and were very happy with the room, quality of service from the staff and the food /drink. The rooms here are very comfortable (having been recently refurbished?) and spacious with good facilities. The staff were really polite and helpful. I was particularly impressed with the reception staff. Food and drink are of good quality, although alcohol is priced a little higher than I expected. Great hotel for the price we payed and would definitely recommend.
Pretty good hotel but not easy to find at present, even if it is just off the main road. It is located on Charlton Lane but the road signs are obscured by fencing from a building site, one is actually behind a BT box! Best to follow the signs for Westfield Industrial estate and take the entrance off the mini roundabout, the hotel is on the right. The rooms are good as is the breakfast deal. The bar food is limited in range but servings are generous. One downside we found was that the bedding was very heavy and difficult to move.
Corporate hotel which was fine but the breakfast was not nice (my wife and I only realised afterwards) as the bacon tasted and smelt of fish (kippers?) and the poached eggs were hard. Plenty of staff to help but is it really worth £30 for the two of us???. I would stay here again , but would look for an alternative first.
Stayed here Sunday night after the last hotel we booked turned out to be a dump so we left and came here. We turned up at reception and managed to get a room. Lovely clean hotel, very modern, beautiful views over the golf course. The lady that checked us in was very friendly. Shame we didn't book here to begin with. Will definitely use this hotel again when in the area to visit family.
Lovely clean and comfy hotel Staff are brilliant Cant thank the young lady enough who was on duty on 9/9/18 around 5pm When we turned up after walking out of another local hotel.She booked us in without any fuss as quickly as possible She could see i was very stressed. We have stayed her 3 times now. Cant rate it highly enough.
We had business in Bristol so decided to to stay in the area for a few days. I often use Best Western Hotels because they offer good value and are so different to other franchise hotels. Each of our experiences, in England, in recent years, have been very good and some of them like this one, excellent. I agree with another reviewer who does not rate Best Western hotels in the States very highly. The U.K. approach is much different. Like others that have posted I would certainly use this hotel again when in the area. There are so many places to visit within a relatively short distance, Glastonbury and Bath being just two of them.
Brilliantly located with free parking made this a good choice to begin with. On arrival the staff were really helpful and friendly and so it remained throughout our stay. The food was wonderful and the room sizeable, clean and very comfy. Can't wait to stay again when hopefully they'll have their pool built.
We stayed for 2 nights in the Leona suite. Really clean and well maintained hotel and suite done to a very high standard. Loved the small details of robes and slippers and good selection of teas etc in the room. The Leona suite is luxurious and we had a really relaxing stay. Highly recommended for a nice weekend away.
We booked this room very last minute as an airbnb booking fell through a few days before our trip! We weren't expecting much as it was very reasonably priced for such short notice but we were very pleasantly surprised! The rooms were spotless! I am a real clean freak and inspect beds and towels etc. for hairs when I stay in hotels - I think this must be the first hotel I have stayed in where I didn't find one! The facilities in the rooms were good - nice tea and coffee selection. It would have been helpful to have an iron and mini ironing board in the room though. Staff were very helpful, we we going to be arriving back late from a wedding so they took our bags for us and had them ready waiting in our rooms for us when we got back. Overall very impressed with what we got for such a good price!
Stayed here August Bank holiday weekend. The hotel was very well kept clean and tidy. Rooms were lovely. A lovely hotel and the Staff were very helpful, but I would suggest that the staff should be allowed to do one job at a time. The hotel has 3 bars, but trying to get a drink was very difficult, two of the bars were closed and The barman at Jays bar (the only one open) whilst being the only one serving had to also serve food and do room service. The hotel also show a pool on their website so we thought great can have a swim - no apparently the pool has been closed since December. I mentioned this at the spa reception- it still shows a pool on their website. They have a dartboard in the bar, but no darts, If they could just get these few issues sorted it would have made the stay perfect. We stayed there with friends so we had a great time and laughed about it but we won't be going back !
Mark M, Manager at Best Western Plus Centurion Hotel, responded to this review
Thank you for your comments. I will look into the issue you had with getting a drink at the bar. This website is the only place that still says we have a pool. As it is proving impossible to get this changes / removed! You would think this should be easy. But no. All other websites have no mention of our old pool. We are currently in planning to completely redevelop our Health Club here at the hotel so this is quite an exciting time and will be fantastic moving forward.
Visited for a friend's wedding. This place was fantastic. Very spacious and all the staff very friendly and helpful. The food was really good with no complaints. There was enough rooms and space for food in the evening as well as quiet rooms away form the dedicated room for the evenings disco. Highly recommended.
Great food, wonderful views, very comfortable athmosphere and some of the best staff you could wish for. A great location for Business or Golf, would highly reccommend to friends and travellers in that location.
We had a very comfortable night in a spacious room with a huge and comfy bed. Breakfast was excellent in a bright airy conservatory. We are thinking of going back to the same hotel for a longer stay...
Great hotel. We had a wonderful time here and stayed 2 nights, the food that was served was very good, and the breakfast in the morning was more than adequate, although we were bothered by a lot of wasps, but then it is the summer. The staff in general are very helpful and polite, and I can fully recommend a stay at this hotel, it is also a great base for exploring the area if you were to stay a little longer.
We stayed for 2 nights in a family room whilst visiting for a wedding. The room was spacious and clean and comfortable and the staff were all very professional and polite and friendly. I was visiting with a baby with a few allergies and the hotel staff all went out of their way to accommodate us, including getting in special milk and butter. The food, although on the expensive side, was absolutely delicious and worth paying that bit extra for. Overall I was really pleased with how our whole booking and stay was handled. Everyone , without exception, was smiley and personable and made our whole experience of travelling with young children so much easier. Thank you!
Stayed for two nights, we chose the Centurion because it was close to the venue for a sporting event. Our room was very good, clean with every thing we needed. One minor point the quilts on the beds were very heavy and much too warm, We used the restaurant for our evening meal, the food was excellent and cooked to perfection. The full english breakfast was again excellent and again cooked to perfection, albeit the breakfast was just a little over priced. We made use of the Bar which had an excellent portfolio of Lager's and cider. Sadly very disappointingly the two real ales were both very poor and undrinkable. I had to ask if my first was actually ale because it tasted like cider. This was changed and replaced by a Doombar which when place on the bar looked like Guinness. We opted for a Pilsner which was excellent. (my advice to the Hotel is to stop offering Real Ale which requires a lot of looking after) The hotel offered a Gym and spa which is of the highest standard I have found in a UK hotel. The service and house keeping was excellent, We would certainly stop here again and can certainly recommend the restaurant, the only negative being the real ale.
I was extremely anxious about staying here as I guess I have become a bit of a hotel snob. How wrong I was. This is one of the nicest hotel experiences I have had in ages. Family run, the staff are so friendly and the welcome is warm. We had a lovely room, far better than some I have stayed in for three times the price. There for a special family birthday, we had a private dining room and the food & service were really good. I would thoroughly recommend this hotel if you need to stay somewhere in the area.
For the money we paid for our room, the hotel did not have any air conditioning and when it is 30 degrees out, it would be good to have it. The room that the wedding and reception were held in were unbearable due to the heat. The room what also very hot and not worth the £125 per night that we paid. The breakfast was below par as well.
Mark M, General Manager at Best Western Plus Centurion Hotel, responded to this review
Dear Janet, Thank you for your comments. I would agree, during this unusual heat wave we are experiencing, air conditioning would be nice. But we don't advertise we have it. So I find it odd to complaint/comment about something you know we don't have. I'm afraid the room price doesn't change with the weather.
Just had 2 nights at the Centurion hotel, the rooms are great, clean, tidy and well presented. Bed was really comfortable, water bottles also in the room. I only ate in the bar, but on both nights the food was excellent. Breakfast was also of a very god quality, hot breakfast was made to order. The hotel also has a golf course, looks good and well kept. Would stay at this hotel again when in the area good value for money
This hotel gave us everything you would expect from a four star best western plus. Decent Size double room with view over the golf course. Very clean room and and extremely comfortable bed. The food in the restaurant was of very good quality and the service and staff was very friendly and efficient. However no air con in any bedroom and in this summer the room was stifling even with the fan that was provided. At £175 for a double room with breakfast included. I think it was over priced. No major criticism at all but have stayed at better hotels at a cheaper price
The hotel was really nice, lovely scenery and nice receptionist who was cheerful when greeting us. Unfortunately the experience was let down at breakfast time. The menu and prices were not made clear at all, we in fact found out that we had paid around £14 per person despite only getting full English and making no use of the buffet available as we didn't know whether it was included or not. To add insult to injury, our order was not taken for over 10 mins of being seated and until we called over a waitress. The waitress appeared flustered and took our order without even writing it down, it clearly then appeared she had not remembered any of it. I waited over 10 mins for a coffee and I had to personally find her and ask her about my order to which she appeared to have no knowledge of. Once the food arrived it tasted nice but the overall wait and experience made it unpleasant. Safe to say we did not eat breakfast there the next day.
We had the occasion to attend a family event for my fathers 90th Birthday, at the Centurion. This was a great celebration attended by family, friends and neighbours alike. The food from the menu tho limited,was exceptionally good. I think the chef likes his portion control. That said the food was tasty and locally sourced. The staff were attentive and gave great service. The manager on duty who wore both a pink shirt and tie, ran around as if his hair was on fire.
The room was superb with plenty of space and nice bathroom. However we did struggle without air conditioning during the heatwave of the British summer. Appreciate that is a seasonal issue. The breakfast was also disappointing with our order being forgotten about which led to general confusion amongst the staff. The food on arrival was OK.
We've just had a short 2 night break at the Centurion. This was our 4th stay at this hotel and it's our hotel of choice when visiting the Bath area. The staff are all so friendly and courteous whilst maintaining their professionalism. The breakfasts are very good with a huge choice available and the restaurant manager, Alex, is very personable. Our room was well appointed with a small but well equipped bathroom. It was very clean and the bed was lovely and comfortable. As we stayed during the heatwave we had all the windows open so we experienced some road noise but this is the first time we have done so and the hotel cannot be blamed for the very hot weather!! We will return to the Centurion next time we're in the area as we just like it there. The receptionist, Courtney, recognised us when we checked in this time, which made us feel even more welcome - Thanks Courtney!
Not very happy with Best Westerns in the states so was a little reluctant to try them here however glad we did. Very clean well equipped room very good staff everyone we came into contact with were first class. The only gripe was with a company policy of supplying very heavy duvets in a heat wave. A fan was supplied but the duvet was such a high tog rating we had to remove the cover and sleep under that. The hotel/pub we stayed at en-route had the option of using a duvet or a sheet plus a nice Dyson fan and they were cheaper but were still of a very high standard. That said would certainly stay again.
Very good, clean and spacious. Nice well appointed room overlooking the golf course. A bit extra but worth it. But not essential. The girls on Reception greeted us with a smile showing an interest in us and our stay. Thanks and Mention for Karen and Courtney. Although the meals and service were good it was disappointing that we were the only 5 dining at 3.30. A bit late but being Fathers Day we expected there to be others in the Dining Room creating a bit of atmosphere. But that was the only time we were offered.
Room clean and well appointed Hotel ideally situated for visiting Bath, Wells. On arrival wished to order bar food but could not have it served in lounge. Only available in ''Sports'' bar which we found to be inhabited by rather loud younger customers. We found breakfast to be rather highly priced and decided against ordering.
One night stay in the Centurion while we travelled around looking at venues for our choir tour next year. Hotel staff were lovely and enthusiastic about the possibility of extending the sports and spa facilities inthe near future. We were shown around by Bekka, showing us where our group would eat and what leisure areas there were. We stayed in a room overlooking the golf course. Spacious room with very comfortable bed. Spotlessly clean. We ate dinner in the conservatory overlooking the golf course. Very light and airy, food was good and portions generous. Breakfast was a buffet of fruit salad, cereals and pastries then we ordered a cooked English breakfast. Again, staff were lovely. A very enjoyable stay, thank you,
Stayed there for one night with my elderly mother. As requested we had all the facilities and easy access to facilitate my mothers needs. Plenty of parking spaces. Breakfast and evening dinner was great. Very friendly staff.
Recent lunch at the Centurion, an ordinary but beautifully prepared and cooked menu. Peaceful lounge for tea prior with fab views of grounds, mature trees etc and everything spotlessly clean, including the loos - they sparkled! Nothing was too much trouble for the staff. They were all helpful and attentive.
I recent;y stayed at the Best Western Centurion and can't say enough great things about the staff! Bekka, Krysta, Louise, Cameron, Courtney, Wendy, Charmane and even Mike the Chef all went above and beyond in their attitudes and great service ! I was with a group of 23 women ad on many occasions we were all eating at the same time so servicing a group that large can be overwhelming . These folks pulled it off like it was a labor of love. The food was excellent. I wish they had elevators for folks like us traveling abroad from other countries and I disliked the towel warmer being situated so close to the toilet in the bathroom that it was easy to get a leg burn if not careful. Otherwise, great marks on all counts !
Good rooms, pleasant staff & lovely garden area. We didn't eat in the hotel, but good looked ok. The bar in the restaurant was very comfortable and nice atmosphere. Jay's bar was just a run of the mill bar with little atmosphere and less spirit selection than the restaurant bar. As a golfer the Fosseway GC looked a nice 9 hole course and at £8 (Mon - Fri) is great value, unfortunately I didn't get chance to play the course though. We fully enjoyed our stay and would stay there again.
Wonderful hotel with kind and caring staff, clean rooms, with a beautiful garden in the back and a lovely view toward a golf course! It offers a quiet and peaceful environment, free parking, and a nice restaurant and bar area. It is about half an hour away by car from the center of Bath.
This is the second time at this hotel. It is clean, tidy and the staff are polite and efficient. Although on the pricey side of things if you are going to use all the inclusive benefits of this hotel it makes the price more reasonable.
We chose this hotel after reading the reviews on Tripadvisor. Although we wondered whether we had made a mistake as we approached the entrance to the hotel car park entrance due to the proximity of a small industrial estate on the opposite side of the road, we need not have worried. At reception we were given a very warm welcome and when we got to our room was delighted to find a comfortable, reasonable sized room that was spotlessly clean and well appointed. Our room overlooked the golf course and was exceptionally quiet. We had two excellent evening meals in the restaurant, where the staff were extremely helpful and attentive without being overly fussy. Breakfast was lovely with adequate choice for cooked and continental. Our three night stay was excellent and we cannot fault the hotel or its staff. We will definitely return for another stay as nothing was too much trouble. A big thank you to all the staff for making our stay perfect.
Had a 2 night stop over at this hotel. We found all the staff very pleasant and helpful. The room was excellent, spacious and well equipped and ultra comfy bed. We ate in both the bar and restaurant and both times the food was very good, well presented and extremely tasty. Breakfasts were just as good with a full range of choices. We will be back to stay here.
We stopped here on the way to Torquay. A very nice hotel with friendly staff. The room was clean and well maintained with the best towels ever at a hotel and the evening meal was very good. Definitely would visit it again.
Great stay, great facilities, decor amazing, we had a deluxe room and could not fault it, meals were really nice, great atmosphere, the staff really made it, very friendly, polite and welcoming. Sadly the pool was closed but this due to improvements being made, will be back once treatment rooms and pool reopened
nice clean well located hotel top hotel for me great parking great food breakfast was limitless, nothing i could mention to make it and better really. People were polite access was easy. Check in and check out was easy
Stayed here with work and couldn't fault the hotel. Very impressed with the staff - from check in to restaurant, bar and spa their friendliness and helpfulness couldn't be faulted. Nice modern rooms, good facilities with spa and golf course attached, very good restaurant with locally sourced food. All in all I couldn't fault this hotel and would definitely stay again.
Very nice hotel, bit out the way but short commute to bath/Bristol etc. Good facilities, used the gym and golf course. Restaurant and breakfast overpriced so we ate out at local restaurants. Only complaint was WIFI was awful, gave up in the end after waiting over 10 mins for a website to load! Overall good value for money.
Friendly and helpful staff, lovely room, excellent food. The hotel was great value for the money, one of the best hotels we have stayed in for a long time. Everything was perfect. The food was locally sourced, fantastic quality and prepared to a very high standard. This hotel has a great gym, sauna and Jacuzzi which is all included in the price. It was so nice to find such a gem, looking forward to our next visit
First impression was of a very well presented hotel. Well decorated and tastefully furnished with clean nicely appointed room.(lighting could be brighter) Unfortunately bar area was not conduisive to quiet drink with friends, mainly occupied by a younger, noisy clientelle. Also the bar food was not of a quality one would expect from a hotel of this supposed standard. The real ''PLUS'' however was the breakfast price. £30 for two full breakfasts. (£20 continental). this seems excessive for a fry up and surely with the prices charged at the hotel should be included. All in all a lovely hotel well presented in nice grounds with the exception of the above points.
Stayed here for my husbands birthday. We booked the Leona suite and it was very impressive. However the bath wasn't working. There was no door on the bathroom leading into the bedroom so it was very noisy overnight because every creak of floorboards or door closing in the corridor was echoed around the large bathroom and subsequently the bedroom. We ordered room service which was nice but the two separate meals we ordered first weren't available so we had to settle for something we didn't really want. The hotel is in the middle of nowhere so I'm pleased we only stayed for the one night. Staff seemed nice enough and helpful and the room was clean and comfortable. Nice stay but not worth the money upgrading to the suite!
We booked to spend New Year at this hotel; we chose it because of the pool facilities and the fact they were having a New Year Party. When we arrived at the hotel we discovered that the pool was closed and had been for a month - the hotel claim that they emailed us but our booking had been made by telephone and no email details had been shared. Our room was not made up with the extra bed as booked; to be fair this was put right quickly. The food in the bar was horrible and even hungry teenagers could not make themselves eat it. We arrived at the New Year Party within 10 minutes of it starting to find that there were no seats left in the party room - we were advised we could sit elsewhere in the hotel. We have tried to get a refund for our tickets but the hotel and Best Western chain feel that it was ok for us to buy tickets to a party which didn't have room for all of the guests. There were other problems along the way too but truthfully we were are so disappointed we won't even bother to go into them. The breakfast was great. The staff, with the exception of the general manager, were lovely and a goodwill gesture of £25 was made to us for not having made up the room. The hotel tried to overcharge for the New Year Party but rectified this however they did charge us TWICE for the party we were not able to attend. They have since refunded the money. DO NOT COME HERE FOR NEW YEAR. DO NOT EXPECT GOOD CUSTOMER SERVICE FROM THE MANAGER AND IF YOU HAVE A PROBLEM DO NOT EXPECT THE BEST WESTERN CHAIN TO SUPPORT YOU.
I have stopped at this hotel many times. comfortabletaff have always been friendly, but professional. The room was warm, clean and tidy a very comfortable bed. You can either eat in the restaurant or the bar. The food is very good in either. The breakfasts are very good with a great choice.
the hotel staff were all very friendly and extremely helpful, the breakfast was excellent with plenty of choice with both buffet and cooked to order. The restaurant food was very good and the service first class. the leisure facilities had a well equipped gym, steam room sauna and jacuzzi. We would definitely recommend this hotel and would stop here again.
I found this hotel are excellent quality, service and facilities. Very friendly and helpful staff well recommended. Sauna and swimming pool are clean. Golf course also good to enjoy in Dry weather. Restaurant menu need updates more regularly to complete other good local pub and restaurant. Prices is on high side But may be that is what you pay for. Well done centurion hotel. I love it
Mark M, General Manager at Best Western Plus Centurion Hotel, responded to this review
Dear Clive, Thank you for your nice review. From your comments may I ask one question? Why the one circle overall rating? Was this just an error?
A booking was made for a large table for the skittles team and their partners 1 team member and his partner couldn't attend due to his sister passing away suddenly earlier that day, the captain of the team explained the situation and asked due to the circumstances would it be possible to refund the money for the two meals sadly he was told that no refund could be given. Being as how much the team spent on food and alcohol I would have thought as a gesture of good will they could have offered something to the grieving couple even if it was a meal at a later date.
Nice warm welcome with really nice staff. Rooms are very clean and well laid out. The food is good and plenty of choice from the bar menu through to the restaurant. Had a nice little golf course attached which I couldn't play but looked good. Really would recommend it
Lovely hotel with spacious and comfortable rooms. Great breakfast with lots of choice, well presented and cooked. Not a 'quaint' hotel but absolutely functional. Rooms could have been warmer - why do the staff turn the radiators off?
We selected this hotel for it's location mainly as we were staying for 4 nights and during our stay wanted to visit Bristol, Cheddar Gorge and Bath. What a great choice. The location was perfect and within fairly short distance from all of these places. The hotel was spotlessly clean and the staff were very helpful and welcoming. The facilities were also excellent. Did not eat here but always seemed to be plenty of people in the restaurant. Would definitely stay here again and thoroughly recommend it.
This hotel satisfies the key things that I'm after in an overnight stay: 1. Very clean and tidy 2. Helpful and polite staff 3. Clean and comfortable rooms 4. Great shower and bath 5. Excellent breakfast It's great value and only a short drive outside of Bath city centre. We had a lovely stay and it's somewhere I would definitely recommend.
My wife and I decided to take a short, three night, break at the Best Western Centurion in Midsomer Norton in order to visit Bath's Christmas Market and take in a couple of hikes in the Mendip Hills. We couldn't have asked for a better 3-star hotel. Our room was large, clean and comfortable. The hotel's breakfast buffet is virtually perfect, and the staff were most helpful. Bath Christmas Market's worth a visit too.
excellent Hotel, one of my favourites for staying for business. Very clean spacious rooms, very pleasant staff, good choice of buffet and cooked breakfast. The location was perfect for my business trip, but also in a very nice location.
Just returned from an overnight stay at this hotel which we used as a base for Bath. Lovely hotel, very clean, fabulous staff and excellent breakfast! During a conversation with the hotel manager I mentioned that me and my husband got married in September and when we arrived at our room there was a complimentary bottle of prosecco on ice waiting for us - a lovely and very thoughtful touch! I would definitely recommend this hotel and wouldn't hesitate to return if we are ever in Bath again.
We have just come back from a lovely weekend away to see the festival of lights at longleat . I visited with my partner, sister and her partner. The rooms where spotless and well decorated, we have a lovely view overlooking the golf course. We ate on the first night, I had the chicken and my partner had the fillet of beef, both looked and tasted amazing, desserts also a hit! It was a pleasure to stay here and I'm sure it won't be the last time.
Great hotel for a shopping trip to Bath and local sight seeing. Hotel staff were friendly and helpful, room was warm, clean and well equipped. Large TV, nice facilities to make tea and coffee. The bar is really an annex to the spa where there is a gym, pool and so on. The restaurant offered seating both inside and in a large conservatory. Menu was not extensive, but the food was good. Handy and safe parking. Park and ride to Bath not far away.
Very convenient for the Bath park and ride at Odd Down. Good local Fish and chip shop within walking distance and very good Italian restaurant in Radstock(10 minute drive away). Rooms spacious and well appointed if a little dark but several large lounges
I telephoned to book and requested a room we had twenty five years ago and wanted a bit of nostalgia. The receptionist was very helpful. The room was lovely, comfy bed and two lounge chairs. We've stayed at hotels where they provide only one lounge chair and I am puzzled to think only one person can sit in an armchair. This hotel has it right. The room and bathroom were totally immaculate and the room was large in comparison to other hotels with cosy furnishings, looked as though it was recently refurbished. The lounge was beautifully furnished. The breakfast was the best selection of fresh food I've seen in a long time. Fresh, bakers, Real bread and lots of cooked choices, pastries, fruit, fish, cheese, charcuterie, traditional English and the selection and quality of the ingredients and cooking was superb. Staff very helpful and friendly. I couldn't fault it. The swimming pool, sauna, jacuzzi, steam room were a bonus. The changing rooms are fairly basic but that didn't bother me.You need a pound coin for the locker, I had undressed before I discovered this. There was a good information book in the room. It told you about the lockers but not about the coin needed. We loved our stay here and would happily return. We stayed over to get to a funeral early the next day and the hotel was a good antidote to our stress. Great place.
All of the Best Westerns are pretty similar so you know what you are getting, but the staff here as exceptional.. reception staff could not do enough for us. They are an asset to the hotel. Rooms were lovely; breakfast was fab... although no baked beans with a full English breakfast... apparently they make the plate look messy!! Please reconsider this decision! ?? A great hotel at a great price with breakfast included. Would go again.
Spent two nights for friends wedding. Disappointed unable to get evening meal from bar on arrival due to sickness! Only able to obtain crisp and chocolate from vending machine or wait until 6.00pm couldn't even get a sandwich not the service you would expect in a hotel. Breakfast ok but wedding meal lovely. Staff pleasant but sadly wouldn't return. Hotel set in lovely grounds but very dated decor could be more bright and cheerful especially if holding weddings.
Only spent one night. Staff excellent. Good free spa. easy access from the road and easy to find. Lots of parking. Rooms very comfortable. Only minus was the bar had closed early, even for a pub, when we got back in. Breakfast was really good.
Stayed overnight here prior to visit to Longleat and was very pleasantly surprised. Wasn't expecting much really but it was really tastefully decorated, spotlessly clean and looked like it had just been re-furbed although this may not be the case. All staff were bright, cheerful, friendly and helpful from the receptionist to the bar man to the chef (who cooked something off menu to accommodate a fussy teenager!). Rooms were spacious, clean and comfortable - not even a tiny spot of mould in the bathroom! Wifi good and free in room and common areas. We ate from the bar menu which was perfectly adequate and food of a good bar meal standard and breakfast was excellent - continental and/or full English (although the regular full English isn't that substantial, however, the menu makes clear one of each item and if you'd like more just ask when you order). We didn't go outside but the grounds looked inviting and extensive. Great little place.
Booked two rooms here for a Saturday . Had I known it was a wedding venue I might have avoided it. My daughter was placed in the room over the disco. No one wants to ruin a families wedding celebration by asking for the music to be turned down but some of us had early starts ! We politely asked if she could be moved to be told the hotel was fully booked. In the morning the receptionist was left to look sheepish. To be blunt its greed that someone books out a room knowing the noise is going to be present. It is not indicative of a caring hotel that its guests get a good nights kip. I doubt the owners would have slept in it. To be blunt if I had been able to find another local venue fast enough I would have left and my daughter sleeps through most noise - disgraceful.
We arrived after a very long drive last Friday and were greeted by one of the most helpful hotel staff we've ever come across - thank you Courtney for being so welcoming, sorting out some food for us and helping us relax after a long journey! (The hotel itself is really nice - great pool - although the wifi didn't quite reach our room)
We spent one night here and made full use of the gym, pool and sauna/jacuzzi facilities. We did not try the restaurant but had a pizza delivered, no problems! It is about 20 mins from Bath, which was good but definitely not a route you could cycle! The staff were helpful, as they saw us rushing back from swimming at 10am to check out and extended our time to 12pm and brought us up fresh towels, which relieved our stress and helped a lot! They also were friendly and didn't mind us (a young couple) being confused about a couple of things and were helpful (where is the kettle?!). We wish we could have stayed another night, as we loved it here - very comfortable and great value!
Only stayed here for one night whilst on a cycling journey. Very welcoming staff who were always helpful. Comfy rooms, clean bathroom, great facilities open late. We ordered room service, food was quick and delicious! Thank you for having us.
Just spent 2 nights at the Centurion and my wife and I were both agreed that it offers great value and is well situated for visiting Bath (P&R 15 minutes drive away). The staff were universally pleasant and cheerful, the place seemed to be professionally run and the afternoon receptionist could not have been more helpful. Room allocated was not vast (think Premier Inn) but nicely furnished and with all the essentials - smart and modern. Even though we were told the hotel was fully booked it didn't seem crowded and there was very little noise. Excellent breakfast in a roomy and light restaurant with great choice of hot dishes - the only criticism was having to share it with Chris Evans - personally I am more than capable of eating without musical accompaniment of someone else's choosing.
After a long journey to this hotel all we wanted was a cuppa and cake or similar after checking in. However we were directed to the "sports bar"? where the seating was not comfortable and the cushions were all odd, tired and "manky". We were only offered a packet of crisps with our drink! For a hotel of this standard we felt the lounge area was more appropriate and should have had at least a small selection of cakes, biscuits etc. There was the Vintage Car Club staying which were mostly Rolls Royces in the car park so it was surely in their interest to cater for them too. We found the evening meal expensive too. On a positive note our room was clean and comfortable with a garden view. There were 2 garden tables near our window where people enjoyed afternoon tea on the Monday we stayed and they werent cleared until the Wednesday when we left! Not a good sign. These 2 feedback comments should definitely be looked into to enhance visitors stay. We enjoyed most of our stay especially the added bonus of the 17 Rolls Royces to view.
The greatest decision my husband and I made for our UK wedding was selecting the Glass Slipper Package (August 20th, 2017)! We live in the United States and stumbled upon the package online. From the moment I made contact via email/telephone, Mark was absolutely amazing! He made me feel at ease about the entire booking, and ensured I was comfortable with all aspects by sending additional photos/videos of the venue so I could make an informed decision. I was also helped by Lauren at the Centurion to aid with any queries, and she was always up to date on whatever Mark and I were discussing. All of the vendors were just as great! Each vendor went above and beyond, especially Sweet Pea Floral, Nigel Coles Photography, Louise Bespoke Bakes, & Gary with Sound City2. On the day before the wedding, the hotel even allowed us to have my husband's birthday dinner in their restaurant and made us feel as if we were priority, even though they had another wedding going on. The food: absolutely first class; still getting compliments; wifi had some glitches after midnight, the beds were pretty comfortable, hotel was clean, breakfast was really good in the breakfast area (ordered; did not try buffet). The staff at the hotel was the icing on the cake....both my husband's tux and my dress were really crinkled up during transport, and Kamila was to the rescue! Kamila and Lauren continually checked on us to ensure everything was going to plan and they simply could not do anything more to ensure a perfect day. Mark as host for the evening truly kept things rolling and took the stress out of our hands so we could simply enjoy; he really paid attention to the details. The honeymoon suite is absolutely gorgeous! I would highly recommend this package and hotel. We got everything that we wanted for a very reasonable price. This allowed us to splurge on the extras which gave us the wedding we wanted (bigger cake, extra guests, photo booth, centerpieces, extra flowers). Matthew and I cannot thank your team and vendors enough for absolutely everything. I truly hope to visit your hotel again xxx
Booked a deluxe room which was very large as was the bed, however the bathroom was relative small although fitted with an excellent shower. Evening meal in the restaurant was of good quality although the breakfasts were below par. The fruit salad was not very interesting needing more of a variety of fruit. There is no lift to the first floor which would be a disadvantage for the less able. Very ample car parking.
I stayed here for two nights over the bank holiday weekend as was visiting Bath and it was a fraction of the price of the hotels in the centre and only a 20 minute drive away. The room was nice and clean but the beds were so uncomfortable....couldn't quite believe what horrible cheap beds/mattresses they were as the rest of the furniture was really nice. Also the room was boiling hot and even opening the window didn't help so didn't get a good nights sleep either night. Also the hotel has a pool but didn't realise it's a small health club joined to the hotel which meant it was really busy and the pool was very small and didn't look pleasant. For the money I paid I wasn't too bothered with my stay but wouldn't rush back!
The hotel is nice and convenient for Bath if you are travelling by car. However, the swimming pool is not pleasant. Water was a bit cold and ugly surrounding. The breakfast included in the room is really average. Does not have any cheese or meat and the croissant was not good. We asked for scrambled eggs which took forever and was not very well made. The coffee was very watery as well. Overall does not worth the rate.
Booked for quiet break! 2 nights of loud music from wedding discos and noisy guests. Not impressed! I won't be going back. So always check the functions they have on when you stay or take earplugs. Room good and staff very friendly and helpful.
Stayed here after a visit to Longleat Safari Park. We had a lovely stay here. The lady that welcomed us on the reception was very polite and helpful, making us aware of dinner/breakfast times etc The rooms were basic but very clean and tidy with a beautiful view outside of the golf course. There were a few issues with the tv as it hadn't been retuned and the remote was abit sensitive. We also had a picture hanging on the wall which wasn't very well hung so kept falling off. But other than that it was perfect. We booked a reservation for the restaurant on site. The food was really nice (though quite pricey and not much to choose from) We then enjoyed sometime in the pool & spa facilities. The pool is open until 10 pm and spa I believe was 9 pm, a nice little perk if you've got the time. There is also a small co op around the corner and other shops/pubs a little bit further away if the food at the restaurant isn't to your liking. I'd say this hotel is predominantly more for business use or for functions. But for one night stay it was well worth it. Thank you
We chose this hotel being almost equidistant between Longleat and Cheddar after buying their joint ticket online. The hotel was comfortable and had everything we needed for our one night stay and there was plenty of parking available. We went out for dinner and there are a number of options within a 5/10minute drive. We would stay again if we were in the area so would recommend.
We chose this hotel for it's central location when visiting the area for a weekend with old friends from college days. It was excellent in every way. the staff were all helpful and (most notable0 cheerful, something often missing in service industries these days. The hotel is an attractive building next to a golf course. The rooms were clean and comfortable, the breakfasts were first rate. I have paid much more to stay in hotels that didn't come up to this standard.
Hade an excellent few days here while attending the new wine conference nearby during the last week in July. The only down side I would say is the layout of the bar area etc which lacks a certain charm. But that is the only negative thing to say. Although this is what I would consider to be a 4 star hotel there were some exceptional aspects. The staff are absolutely 5 star. The lady (who's name I forget regrettably - but she seemed to be in charge of the breakfasts) was just superb. Perfect manner etc and perfectly helpful, as were the other waitresses too. The front desk ladies (we didn't see any men) were again just brilliant. Nothing was too much for them. I witnessed one of them dealing with a difficult (and clearly in the wrong) customer with firmness but absolute politeness. This hotel has adopted a service with a smile attitude which is about the best I have come across. Once again, the lady who was serving our breakfasts and those on the front desk were top notch. Their manner was 5 star! The room was very nice and spotlessly clean, and the breakfasts were exemplary.
Stayed here for three nights whilst exploring the local area.Rooms clean and well appointed. Stunning views over the golf course. The restaurant serves a high quality selection of food and the staff are charming.
Firstly ,the staff are lovely,friendly and helpful.The gardens are very nice and well kept.Rooms well decorated and clean. The resteraunt was fine,, reasonably priced.There is a golf course and a gym,sauna and pool.The pool changing rooms were just ok and then you have to come out of them again to go to pool entrance.This area and the stairs could do with refurbishements.The pool is nice but the atmosphere a bit dreary and it is used for swimming lessons too.I did not see any access to the pool for disabled. There is one nice sitting room and a dreary looking other area near the bar. The place feels very corporate with boardroom etc. For me the main problem was with the noise from the function room,used for weddings etc.If you want to sleep before midnight ,take ear plugs.We did not hear corridor noise. My fault..did not check if it had a lift ,it didn't do some difficulty with stairs and unfortunately no ground floor available.Staff kindly helped with luggage etc.
We spent three nights at this hotel and were most impressed from the moment we arrived and were warmly greeted by the very helpful receptionist who treated us more like friends and for whom nothing was too much trouble. It is so rare to get decent customer service these days and so it was a very refreshing change that the staff were uniformly pleasant, friendly and efficient, whatever their role. Our room had a lovely view over the golf course, was for the most part very quiet and was very clean and comfortable, particularly the beds. Breakfast was excellent and so was the one evening meal we had in the restaurant which we chose in preference to the bar which was not as pleasant. The only slight problem we had was the music from an 18th Party on one evening but it was in a separate building and once we had closed the window, we were soon asleep. Certainly, one of the best hotels we have ever used.
Walls paper thin and so much noise in the corridor Room not ready when we arrived No bathroom locks Drunks all over the building They rip you off on the breakfast Would not recommend it bette hotels in the area
Good hotel, great facilities, gym, pool , Golf etc. Rooms are well decorated and offer a high standard of facilities and nice bathrooms. Restaurant is excellent, the menu and quality is above expectations for this class of hotel. Staff are always friendly and accommodating.
A pleasant hotel with spacious rooms which were clean and comfortable, with very pleasant and helpful staff. The rooms have free wifi and tea and coffee trays. It is a long and low building, which means not many stairs, but it can be a long walk to the restaurant and bar. We were there for a Sunday evening and the restaurant was closed, but food was available in the bar. It was pub grub type stuff, fish and chips, pies, grills etc, and while the quality was OK, it was pretty expensive. I guess that a large proportion of guests are business so it is less of an issue for them. There was also the welcome sight of a hand pump serving cask ale, Doom Bar, again not bad but a bit pricey. The bar seems to double up as the club house for the golf and when we were there, a couple of the golfers (identifiable by team shirts) had set out their stall at the bar with money, keys, phones, cigarettes, lighters and such like spread out along it, which, coupled with the golfers themselves made it difficult to get served. They were also quite loud in expressing the kind of opinions that I guess are common in golf clubs up and down the land, but liberally punctuated with adjectives that I hope are not. Overall we had a great stay, but may look to eat and drink elsewhere if we return.
Excellent hotel and location to use as base rooms comfortable lovely restaurant more choice on menu would be an improvement staff very friendly and helpful beautiful gardens. Can't comment on swimming pool and sauna as we did not use them
had a really nice stay at this hotel clean and tidy room very friendly staff all round very nice breakfast well presented and served by very friendly staff. the pool and other gym facilities are a bit of a miss mash but i understand that new pool etc will be added soon nice if its true also in our room in the bath you need a grab rail and a slip mat for the bath otherwise could not fault the hotel and a very reasonable price.
What a very pleasant place to stay for the final night of our holiday. The Reception staff were extremely pleasant and helpful both on arrival and throughout our stay. Our rooms with views of the Golf course large, clean, cool, also beds very comfortable. Dinner and breakfast were also of a very good standard and again staff well trained and hospitable. The however, comes in the accessibility issues for elderly guests. Whilst there are access ramps to the public areas; bar, restaurant and pool fitness club, the lack of hand rails was an issue for members of the group who relied on walking sticks. The restaurant also requires diners to walk up and down a flight of carpeted stairs (8 steps) without access rails - hence we took breakfast in the bar area. Ironically there is a hand rail to the fitness area and swimming pool so easily sorted! I did feed this back to reception staff who were pleased to receive the comment so please this comes more as a warning to future guests with family members who are mobile albeit with the aid of walking sticks and face the real risk of trips and falls.
We only stayed a few nights so we didn't have time to try out all the facilities offered here. Golf course looked like it might be good and there was a gym and spa. The room was really good. decent bed and quiet. the only complaint could be no air conditioning on a really hot night. Staff were polite , but we didn't need much so it as difficult to rate them for helpfulness. This is a great location for trips to Bath and the price seemed average on a per night basis. Plenty of free parking , which after the extortionate cost of parking in London was very welcome. Breakfast seemed a little overpriced , so we ate somewhere else. Other than that , I would recommend this place to anyone traveling in the area as a great place to stay and explore from.
Had an overnight stay here with family on our way to Longleat Safari Park - grandparents, parents and a four year old. We all found the hotel delightful. Lovely comfortable spacious rooms overlooking the golf course, helpful, friendly staff in a very peaceful and attractive setting. Unfortunately the restaurant was closed on a Sunday evening, but a member of staff rang and forewarned us so instead we all had an enjoyable bar meal sat in the garden . There is a pool which the family, especially the grandchild loved. We found the hotel to be spotlessly clean and liked the very fluffy towels and the fact there is a fan in the rooms - very useful as it was a very warm evening. I gave the hotel 4 rather than 5 stars as a small fridge in theroom would have been perfect and the pool area could be easily smartened up - rather tired looking. Otherwise super hotel and would definitely stay again.
Great cheap hotel that's serves good food and decent ales largers ciders everything you need after a day at work just to relax and get a good sleep rooms are good everything you need comfy beds free wifi kettle tv swimming pool if you want a dip
All round a really good hotel with a high quality of food in the restaurant.All the staff were very pleasant and the standard of cleaning and maintenance of the room was excellent.We thoroughly enjoyed all aspects of our stay and all our friends who came either to stay with us at the hotel also seemed to be impressed.
Our rooms was very clean but slightly on the small side. Nice toiletries in the bathroom. Brand new kettle and clean mugs on hospitality tray. Breakfast was excellent. My husband is a coeliac and this is the only hotel we have stayed in that offered individually sealed gluten free cereal for breakfast. They were also very accommodating with the gluten free options for room service. The gardens and gounds are well kept and beautiful. Would stay again.
This hotel was a base for our family from North and South to get together. With a mix of ages and dietary requirements, the staff were very friendly and helpful to us all. The food choice was a varied menu with something for everyone. Will definitely recommend.
The staff were brilliant but the food and the choice of evening meal was poor. Also not happy with a 10% charge being added to the bill. We ate in the bar as the restaurant was not open on the Sunday - tables were left with used dishes and it was a bit of a shambles.
The staff at this hotel cannot be nicer, they are friendly, caring and go out of their way to help. Nothing was too much trouble. So welcoming. Lovely facilities, clean, great decor, atmosphere great, food fabulous, family friendly... cannot praise them enough. Definitely going back. Rooms also spacious and tastefully decorated. Thank you to all the staff.
We booked this hotel as a chance to get away and relax a bit. The facilities are good, gym is top of the range and the manager was happy to give me a tour and talk through the equipment. The spa is small but met our needs (especially as it's no children) and the jacuzzi is great. Only down side was the food which wasn't as good. Rooms are basic but you get everything you pay for. I have never been somewhere where all the staff were so nice - we had a couple of issues with our booking and everyone was so helpful. I could not praise the staff here enough.
Rooms are lovely and comfortable and the hotel is in the grounds of a golf club. Really peaceful. Restaurant is excellent and the choice and quality of breakfast was fabulous. There is a pool and spa facilities there. The staff are pleasant and friendly. Everywhere is immaculately clean. Not far from the park and ride into bath
Good location for visiting the main tourist attractions in Somerset but beware that the road network is very slow to transit allow extra time when planning visits average speeds about 28 mph road closures in force around time of glastonbury festival could be problematic
Pulling in to this hotel I was actually looking forward to my stay but sadly all I got was disappointment. They could only offer me a single bed which is a nightmare for me but no help was given from reception, the attitude that came across was "tough". I sat in the bar with a colleague and asked for a pint of draught bitter, well known brand and one I happen to like. I asked if the young lady behind the bar could use the sprinkler tap as I like a head on my beer, I might as well have asked her for a shore hardness Durometer as she didn't have a clue what I was on about. So, one flat pint later I asked her for a menu, she pointed at the side where they lay and walked back to the bar. Nice! In the restaurant the food was pretentious but didn't quite reach the heights promised, it was an inverted snob of a dinner if you understand my meaning. Breakfast food was fine but I was sat in a corner and ignored by the staff, clearing empty tables and having a gossip was more important than serving customers.
Mark M, Manager at Best Western Plus Centurion Hotel, responded to this review
Dear Mr Pawsey, I was disappointed to read your review. You forget to mention when your colleague booked the rooms we had no double rooms available for that evening. The lady booking the rooms knew you were in twin beds. As we were fully booked on the evening you stayed this is why it was not possible to move you. If it was a possibility we would have done. With regards to your Doombar we only have one sprinkler nozzle on the bar which is for the Guinness. I have checked and it does not physically fit on the Doombar tap. I'll be honest in all my years I have never been asked if it is possible to switch nozzle heads around. This is not something we train staff on here at the hotel. When you say "inverted snob of a dinner if you understand my meaning", none of us here at the hotel do? I must admit we normally leave Trip Advisor reviews for readers to make up their own minds when reading. But with yours we felt it deserved a response as some points were totally unfair as they were beyond our control. Kind regards Mark
Stopping over on a 2 day business trip, uncomfortable beds, taking food away when not finished, and had to prove breakfast was included, night sleep broken due to first bedroom passed reception, and this after only one night I certainly will not be stopping here again in the future and falls short on what I expect from a Best Western
My cousin and I stayed for two nights in one of their garden view twin rooms. The room was slightly tired but it was lovely and clean, with fantastic view of golf course. Customer service recieved from all staff was great and everyone was very friendly. The breakfast is one of the best I have had. Overall a hidden star of a hotel.
I absolutely adore this hotel. The staff are incredible and make this place so much better! Breakfast is cooked to order and delicious. Kitchen & bar staff are incredible and very helpful (am trying to avoid all the naughty food) and cook meals off menu. Rooms fantastic... Great gym and pool. It may not be technically 5* but the staff and for all the reasons above, I can't recommend it highly enough. From a frequent traveller Paul
Very warm greeting, helpful and considerate staff. Delicious and tender steak. Very generous and comfortable room to accommodate three of us - a queen bed for my husband and me and a single bed for my mother. Bargain price also included breakfast. Love Best Western.
On arrival the receptionist on duty, Courtney, was the friendliest and most welcoming person, which gave our weekend stay a great start. Our room was very comfortable with all the usual complimentary items available. The only small criticism is that the lights are too dim to be able to read easily at night! The staff at the restaurant were again extremely friendly with Louise going out of her way to help us at lunch time. There is a good choice of continental and/or cooked breakfasts and the lunch menu was also comprehensive and our choices were very tasty. We would definitely return.
The food was reasonable, however I was charged for a full pint when I have a larger shandy. I also enquired as to the contents of the plowmans (due to being veggie), was informed that it was cheese and bread and received a meal with ham and pate. The menu does also not state whether dishes are veggie,
Stayed in a twin room with a friend, comfortable and suited needs. There were 12 of us in total. The team were helpful and we made use of the lounge area. Would recommend and return. Car parking fine, rooms good and the restaurant was lovely also.
The original has been extended and extended, so a bit rabbit warren ish. Room OK but two easy chairs very modern, so much lower than usual and only one arm - so difficult to get out of, and not possible to use table while sitting. No grab rails in shower, had to request non-slip mat. Meals OK until Sunday - Sunday lunches served all day, so dining room closed for soup and roll lunch - had to eat in very scruffy health club bar. Evening dinner absolutely dreadful. Only roast available, and everything had obviously been kept hot or re-heated from lunchtime. Yorkshire pud tough on outside, cold inside, veg soggy and shrivelled up. Potatoes like rocks. Beef really tough. We were with a party of about 25, and we heard complaints all round. Only comment from manager - it was all cooked this afternoon! Won't go there again.
Our daughter held her wedding reception here on 25/03/17 ,where many guests also booked rooms overnight. The hotel is beautiful and the staff are wonderful. The reception was perfect from start to finish, from room decoration, food quality, service to the speed of converting the room to an evening disco . Mark was absolutely brilliant as the Master of Ceremonies, and also overseeing the whole event with a very professional team of polite and friendly staff. The rooms were clean and comfortable, and the spa facilities were also very relaxing.Highly recommended!
Menu was non descriptive, portions very small. My wife had line caught pollock with clam and chorizo. She had a total of 4 clams but a dozen clam shells on the plate. Slow service, got a lot of meals wrong even though we pre-ordered. There was the Macarena blasting through the walls from the wedding next door. Very disappointing. Very expensive for what we got
I stayed here with my fiancé as part of our tour of historic sites last year (June 2016) and I have been meaning to leave a review! The hotel is situated outside of Bath and is set in beautiful grounds. There is ample parking and the staff are friendly and helpful. It is easy to find your way to Bath from here by car as we did and you can take in everything from there. We ordered room service and I have to say the food is amazing, I had a homemade soup that was served with a poached egg while my fiancé had a homemade lamb burger. The room was spotlessly clean and of a superb standard; we had booked one of the suites. It is set up to be a romantic little apartment really with a showcase bathroom. The bath has uplights around it in the centre of the room that can be viewed from the bed through an open plan doorway, and you are presented with his and hers sinks and bathrobes. The shower is huge has lots of features and this truly is a stunning bathroom. There is no door from the bathroom to the bedroom at all nor a curtain and whilst at first you think this is romantic it then occurs to you that the toilet is in the corner, with a spotlight on it and there is NO TOILET DOOR. So depending on your character you could get to know your sweetheart a little too much on a romantic get away!!! I didn't like that one bit and neither did my fiancé! Fancy laying in bed and your companion having no privacy on the loo!!! If you book this room and nature calls take it from me there are very good facilities downstairs in the entrance and near the restaurant. Life essentials for me are toilet doors - air fresheners and toilet brushes as standard... there we none in this room! We took it as an amusing point to laugh about however, but I can't imagine it would feel great if it's your first retreat with your partner!!! (I hope you see what I am getting at here). We were up not much past midnight and were not making much noise but got the wall banged to us; which is disappointing if I am honest because the suites are set up as a romantic couples retreat with a hugely romantic bathroom (excluding the showcase toilet lol) so I was a bit put off by the thin walls. Lets face it folks a romantic get away in lovely surroundings but make sure you're as quiet as a mouse else you might get the miserable neighbours tell you to keep quiet! Its an interesting stay yes for sure; but I just didn't feel comfortable about the toilet situation, I need to point out that there were no doors missing, the design is an open plan bathroom and an open door way to the bedroom. I guess its down to personal preference but I prefer privacy on the toilet - not everything should be shared with your partner.....
Booked this gorgeous hotel as a romantic getaway and to see baths xmas market.. first time staying here and the staff was amazing ..so friendly and so helpful. I wanted the lady at desk to put a chocolate heart on my bottle of prosecco in my room and she gladly done it befor my boyfriend saw it.. the room was so clean and tidy . Amazing view of the golf course.. we had the last twin room left and everything in it we needed. Later we went to jays bar and had food . Natchos to start with was real tasty. Then burger and fris and I gotta say the burger was absolutely stunning. Fattest burger I've ever seen. So tasty and big portions.drinks are good prices to and watched the rugby on big screens .in the morning we wanted to go into the pool abd soa. Realised my boyfriend forgot his swimming shorts. So we rang the reception and asked if they sold them. She said no.. but rang bk 2 mins later and said they had spares in cupboard and what size was he.so helpful and we laughed at the shortness of them. But so glad we cud test the pool out. Pool was fair size nice n clean then the hot tub jacuzzi and steam room and sauna was Amazing. Loved it all. definitely coming back here to this amazing great priced hotel xxx
Stayed here for one night mid-week for an unexpected last minute trip, due to the very reasonable price and slightly dated appearance we weren't expecting much but it is a really nice hotel, rather quirky but excellent food in the restaurant and good friendly service from all of the staff. We had the only suite which looks to have been recently refurbished very nicely and has a fantastic bathroom with a large freestanding bath. Worth mentioning though, as someone else has, it is a very large open plan bathroom so the toilet is open with no privacy door or panel so if you are shy or a 'new' couple you might be better with a regular room! Gym, pool and spa facilities good aswell. We stay in hotels alot and were genuinely pleasantly surprised, would definitely come back, great value!
Lovely hotel with facilities with a very welcoming, friendly receptionist (Karen) & also Mike in the gym! Rooms nicely decorated with comfy beds. Salmon & scrambled eggs at breakfast were great but slightly disappointed beans weren't part of cooked breakfast. The only other negative was the restaurant prices .. £15 for 6 pieces of vegetarian ravioli as a main! Very pricey. Other than that nothing to fault!
So the first thing to say is that the staff are very helpful and friendly and made us feel very at home. We stayed in their one and only suite through circumstance rather than grandiosity but it was very nice having separate "living" and "sleeping" areas. However what was a little unusual for a suite was the fact that the toilet and bathroom were open plan to the bedroom and the toilet and the bathroom were both without a door. Less than ideal for a romantic break! :-) Added to that the bearings on the bathroom fan had clearly gone so the fan was both very necessary and very noisy! I think the kindest way to describe the room would be "quirky" :-) :-) :-) We would certainly stay in the hotel again but would be a little hesitant in choosing the suite!
A clean & friendly hotel looking out over a golf course. The bedrooms are clean and comfortable - a little bit of style over substance - you have to sit bolt upright in the chairs, and there's no shelf space in the bathroom, but these are small niggles in what was a really good hotel. Breakfast was excellent, cooked to order. Dinners were good too, though the choices a little eclectic. They need to carry a bigger stock of wine - too many had run out.
Stayed here to attend a family wedding.Hotel very clean and modern- except there is no lift. Rooms spotless and modern.The staff are very friendly and helpful.Breakfast is exceptional.. The hotel was very bus but no noise in the room. Highly recommended.
We stayed in a deluxe room, which was large and very well appointed, bed was fine, but pillows a bit on the hard side op for me, but others may have liked them! Wifi was free and good. Breakfast was also very good, with lots of cooked options plus a cold buffet. Communal areas were clean and tidy. From the outside the hotel looks a bit rubbish, but inside it is nice and modern!
Stayed here as a base for visiting Longleat, Wookey Hole, Wells and Bath - about 20 minute drive from all of them ! Had to book a deluxe double in order to get an extra z bed in the room for our son. Room was fabulous though- plenty of space, great shower, huge TV and great views. Easy to find, plenty of parking. We did not eat in the restaurant other than breakfast - which was the only disappointing part of our stay. The continental part was OK (self service) but the cooked part was not as good as it could have been. It was cooked to order - but on both mornings bacon was tough, sausages well under cooked. And no baked beans ! Coffee had to be ordered too - how easy is it to mix up a latte and a cappuccino ? We used the swimming pool - it was OK - a bit small for proper swimming but great for a splash. The gym is (as with a lot of hotels) open to non-resident members and looked good. Staff were very good - friendly and helpful. We had a good stay overall and would recommend.
Nice room, delicious food, helpful staff, great facilities! Lovely little golf course attached to the hotel, perfect to while away a couple of hours. Live music in bar or quiet restaurant catering to all tastes. Highly recommend.
2 storey building with beautiful small garden & access to the golf course. Biggest drawbackj- no lift BUT the staff helped with the luggage and any other little problem quickly and smilingly.Recently renovated . Comfortable, quiet room and bathroom clean with large fluffy towels. Heated towel rail not needed as it was warm and sunny. We had a club- organised w/end with a choice from 3 at each of 3 courses in the Restaurant . Food was locally sourced and very good. Service again helpful , prompt and efficient. Large car park. Use of leisure centre and spa treatments at cost. Buses stop 2 mins away to Bath and Wells and Bristol. The room & facilities for the Bridge were good , drinks reasonable.Get a map . sat nav. or google directions, entrance is set back from the road We really enjoyed our stay .
Nice hotel. Not the luxurious 4 star that we expected in terms of Service not to say the service was bad just not on par The attached Golf course / gardens made for charming viewing during breakfast . Breakfast was simple buffet spread with delightful local produce we thought that was nice until further delighted to learn the absence of cooked breakfast buffet was due to the fact it is made fresh upon request. The scrambled eggs ( most people cannot get it right ) were perfect and proof they had a real Chef there . The waiting staff were sincerely polite and non pretentious . Hard to find these days . Equally hard to find was the hotel itself nestled deep into the non illuminated car only accessible countryside a true escape but a good 30 mins drive to bath town . Rooms were satisfactory but lacked amenities I felt this was more a members club than the 4 star hotel I had anticipated . Mattress was too soft for my liking . I still don't know what the pull cord above the bed was for . Hot tub was large 6-8 ppl but broke on the 2 nd day . Pool looked nice and of a medium size although we didn't swim . Breakfast , fitness , Golf and spa would be the reasons to book this hotel .
A great location with outstanding views which were delightful (albeit next to a golf course) the hotel is set in an area overlooking a mass of green, open spaces. Check in and check out was fast and efficient and we encountered nothing but friendliness and warmth from all the staff we made contact with and Best Western should be proud of the team that runs the hotel, efficiently and effectively with their constant smiles and warmth. From reception to bar to breakfast service we were made to feel welcome at every turn and they go out of their way to ensure your stay is a good one. The hotel seemed somewhat old fashioned but this may be the style to which they aspire and prices were more than reasonable. The rooms were spotless and although the bathrooms do not overflow with luxury toiletries what they provide is more than adequate for their guests. Communal areas were comfortable and breakfast, freshly cooked to order was excellent. Beds were rather firm but the peace and quiet from the location of the hotel made for excellent sleep quality. Well priced for an overnight stay we were more than happy that we had received excellent value for money. Good, ample parking facilities,though I am unsure whether this is a hotel you could use without your own transport as it is set a fair distance from Bath and Bristol or any major local attractions and we were not here long enough to test public transport. I, personally, would have no hesitation in recommending the Centurion for a place to lay your head. Thank you to everyone involved in making our stay a good one.
Throughout our dealings with this hotel we were given conflicting and inaccurate information and the management were totally ineffective. I would definitely not recommend having a function here as when trying to deal with our situation, we were continuously told that the on-call manager wasn't coming because he, "didn't have the authority " to deal with it. When we asked to speak to a manager who did , we were told, "Mark deserves a day off". I have never experienced such poor management and customer service. I find it unbelievable that in a hotel that size and advertised as a Great Western Plus that there was apparently nobody with the authority to help until 2 days later. The dining room staff and spa receptionists were very helpful but the swimming pool was green all the way around and the floor in the spa was incredibly slippery and dangerous. Overall, I would avoid this hotel particularly for functions such as weddings or conferences as the staff tell you one thing but, this is not backed up by the absent management.
Clean, pleasant hotel ,well staffed . Overall good value. Restaurant good quality but not cheap.Some menu items are a bit "strange.Bar menu ok but may need a bit more imagination. Not the cheapect hotel, but ou get what you pay for.
As soon as we checked in we had a good feeling about this place. The staff went the extra mile with their friendliness and 'can do' attitude. The room was excellent as were the other communal areas. Food was outstanding and was only bettered by the excellent, friendly waitresses. Would definitely recommend. Why isn't this place packed with locals? We'd be there every night.
Three night short break at the Centurion and this proved to be one of the best places we've stayed for a long time. The main 'attraction' for another stay, aside from the lovely rooms/views, would have to be the staff. Without exception, staff at reception, at dinner and at breakfast excelled at good service and friendliness as well as being enthusiastic about their work; they were all delightful and the managers can be proud of their team. If there was a downside, we initially booked into the suite which you could only say was extremely highly appointed. But it really was form over function as the only thing separating the loo from the bed (about 6 ft away) was a 6' 6" partition wall with no door. I suppose it's a matter of personal taste/preferences but I'm afraid effectively 'performing' in the bedroom was less than comfortable for us. Nonetheless, when we asked for a change of room (the Deluxe Double was also very high spec'), the reception staff could not have been more helpful or efficient, arranging another room immediately and offering to move our suitcases for us while we went out for the day. Our waitress at dinner (which was also good) could not have been more enthusiastic and happy to recommend from personal experience. Breakfast was equally fine and set us up nicely for the day. I have no hesitation in recommending this hotel and would say a big well done to all the staff.
77 of us stayed at this hotel for 1 to 4 nights each, for my daughter's wedding at a nearby farm. We all had a wonderful time which was enhanced by the helpful staff who went out of their way to make our visit perfect. The food, 1 night's dinner and all the breakfasts, was excellent.
Stopped here on and off for a few nights at a time over the past few month. During the weekend it is busy with wedding functions and other group functions, but these didn't impact upon my stay despite the influx of guests. The staff and management are really accommodating and can't do enough to help. Next time I'm in the area I won't hesitate to book in for my stay.
Bought spa deal with friends through Groupon. spa is lovely but very small and pool not a great size. staff friendly, place is clean. one thing i would say is don't where the slippers they give you in the sauna area as you may well fall on your backside!! (health & safety!)
Stayed for one night while visiting friends and taking a trip to longleat safari park. Staff were so friendly, we booked the family room which was a brilliant size and very clean. Swimming pool was clean and perfect for freshening up. Beautiful views all around. Very quiet overnight. Swimming pool opened at 7am so went for a swim before breakfast. Breakfast was lovely. Continental and full English. You can pick and choose as much or as little as you like. Service was with a warm welcome smile. Lovely hotel, lovely staff, can't wait to go back
As good a hotel as they come with all amenities, happy staff and lovely setting. Pleasant golf course. Very well equipped leisure centre. Swimming pool looked reasonable size. Did not use sauna. Room probably redecorated within the last year. Part waitress service breakfast that seemed to work well. Generous with breakfast food. Could use this hotel as short family break with children or business break.
Stayed here for one night whilst visiting friends,found this a very friendly hotel with excellent reception staff nothing was too much trouble for them,the rooms were comfortable and clean and the breakfast was lovely all in all a great stay.
An excellent stay in this modern hotel, which is nailed onto the side of a golf-club. Our room - an upgraded one - was big and beautifully decorated. The public areas are looking tired, especially the hotel bar, but no matter. The restaurant is somewhat overpriced and the food average - my steak was at least 40% fat - and it was impossible to use the small swimming pool as it was full of screaming kids! That all said, we had an enjoyable stay in pleasant surroundings with very friendly and attentive staff.
The hotel is beautifully appointed and the staff are friendly. The room was well equipped, clean and comfortable, especially the bed. The bathroom was also clean and well equipped. I booked room only but decided to treat my self to a full English on my first morning. Sadly this was the one area that the hotel lost points on both quality and value for money. My charge for my breakfast was £14.75. There was the usual choice of cereals, juice, fresh fruit, of which I only had juice and coffee. A full English is my treat to myself and sets me up for the day. Sadly my breakfast took more than 20 minutes from ordering to arrive. If I wanted toast I had to toast my own. The offering on the plate was one egg, one mediocre sausage one small rasher of overcooked bacon, one hash brown, half a tomato and half a slice of black pudding. Earlier this year I stayed at another spa hotel in the Lake District. It cost £20 less per person for the room and included all the usual cereals, juices, fruit, as much fresh toast as we could eat (brought to the table for us) and cooked breakfasts of locally sourced eggs, veg and meat which were very generous to say the least and cooked to perfection. In all other aspects the hotels were very similar. Other than the marked difference in breakfast costs and quality there was nothing to choose between them. A search a few moments ago on both hotels to book identical dates for identical stays in September showed the same cost disparity. That's a shame because everything else was wonderful.
Booked it as a treat for the family. A well appointed hotel with all the amenities. Staff were very attentive and accommodating. Breakfast was good but the service was a little slow. Thought the meals in the restaurant were a tad overpriced for what they were, steak chips and a bit of lettuce £17.00 for an example. My wife wasn't full of praise for the four clams and bit of fish for her main either. Rooms were good overlooking the mature gardens and golf course.
We stayed her for two nights while attending a relative's funeral in the area. We travelled over 400 miles from Scotland to this destination in Somerset and were delighted with the overall quality and standard offered by the hotel. From the moment we arrived we were made to feel most welcome and the staff without exception were friendly, professional and most helpful. Our first port of call after checking in was the bar for a drink after such a long journey. As there was a wedding reception taking place that bar had been designated for guests only but the lovely young lady serving said that was no problem and willingly served us two great G&T's. We then sat outside in the sun in beautiful gardens overlooking a golf course. We ate dinner in the restaurant both evenings and found the service outstanding and the quality of food excellent. Great choice of wines at very competitive prices too. Breakfast was also served in the restaurant which again was of an excellent standard offering a great variety of continental and freshly cooked items. Our waitresses were exceptionally polite and friendly and really helped to make a sad occasion that bit much more enjoyable. The funeral wake was also held here and the hotel provided a really nice finger buffet during the afternoon. Jake at reception was a really decent and most helpful staff member and presented a great example of how to deliver top quality customer service. Well done to all for making us feel so welcome. Room was very comfortable and well appointed and delivered quality at a very competitive rate. Would recommend highly to fellow travellers and only 13 miles from Bath with free on site parking too.
We had our wedding here and the staff was great. The food was lovely. Great grounds. For pictures. Weather was nice and hot, It was a fantastic day we thank Mark very much it was a great day Coz of him and the team. Thanks again. Xx
If you want to treat yourself, stay here, the staff are fantastic, if you need anything ask reception, you will find her so helpful. i have stayed in some great best western hotels and this is in the top 2
We recently had reason to stay for 2 night at this, a well specified independently operated Hotel. Although it not the most attractive of buildings it was a welcome break and the staff could not have been nicer. Everyone in our party had a good experience with good food (occasionally an over cooked black pudding) and great facilities. Clean and up to date rooms! Would stay again and recommend this Hotel.
This was a girly break for two school friends. We used it as a base to explore Bath and the surrounding area. It was an absolute pleasure to be at this hotel. We were pampered like we were the only guests there. The staff were a delight.
Nice friendly welcome on arrival with offers of help with our luggage. Despite having a Best Western Diamond Card and showing at reception there was no ‘Recognition Gift,' so perhaps they don't fully participate in the B/W Rewards programme. We were a party of four in two separate rooms. Our room (215) was located at the rear of the hotel overlooking the golf course and well maintained garden with its pond. The room itself was comfortable and of a reasonable size, but the view from the window was spoilt by the integrity of the double glazed window having gone. There was a refreshment tray with biscuits and bottled water that were replenished each day. There was a small laptop available from reception for quests use, but when we borrowed it, it lacked power and failed to work when plugged into the mains. Breakfast was the usual full English with a few alternatives. During our stay there was a function taking place which had some fairly loud music, therefore those wanting a quiet nights sleep might want to avoid the weekend.
Recently stayed as part of a large group. A warm welcome and efficient check in for a party of 14. Rooms very clean and comfortable. Breakfast was superb and cooked to order. On a couple of days we had an early start. .pre ordered and all delivered on time! A quiet location would highly recommend. All staff extremely helpful.
Everything was great until we went to bed and found the beds to be rock hard.We both have bad backs so were not expecting the beds to be as soft as ours at home but we did not expect them to be as hard as they were.We hardly slept a wink.I mentioned this to the Receptionist who said all the beds were the same and there was nothing she could do.Needless to say we cancelled our return visit.Shame really as everything else was fine especially the breakfast.
My husband and I have just returned from a three night break at this hotel and we had a lovely time. It has obviously recently been refurbished and our room was like new. There were lots of nice touches such as a black out blind, good wi fi and Clipper teas. Breakfast was lovely and hot selections are cooked fresh to order. We also ate in the restaurant on two evenings which was very good. I would say that the restaurant would have been quite pricey if we hadn't had a Tastecard. One small criticism was that we went to the spa to use the jacuzzi but we only managed to make it work for a couple of minutes and then it went off and there was no one around to help. Apart from that, 10 out of 10.
Stopped here for 1 night . Its in the sticks which is perfect for us. The room was very very clean and the the Spa / Pool was Great. Surrounding gardens beautiful and peaceful. However Reception Staff need to go on a training course !!! Both women that we met (one on reception on the first night and one on Pool reception the following morning ) were sullen rude and unhelpful!!! You would have got a 5 if they had done their jobs properly. Didnt stay for breakfast so cant comment on that.
The staff are friendly and helpful and my room, which had a beautiful view over the golf course, was comfortable and well-equipped - perfect for a one-night stay in North Somerset. I have already booked my next stay.
I booked the Leona suite for a night following a weekend in Wales as a half way stop. On approaching the hotel I was very disappointed. It's in an industrial area and doesn't look great from the outside, however the grounds of the hotel, which are at the back and cannot be seen from the roads are absolutely beautiful. The golf course is beautifully maintained and the gardens are lovely. The room was really nice, the bathroom was exceptional but there were just a couple of things that let the experience down. The bathrobes were cheap nylon and could have been better and the room has no air-conditioning and was exceptionally hot. That aside we did have a lovely stay. The staff were very amenable and couldn't of been more helpful, the food was excellent and the sun was shining.
The hotel is nicely kept, a Best Western with all its features: nice, modern decoration, great bedding, perfectly equipped bathroom, etc. But the grounds here are so beautiful that it's a shame that no effort has been put into making the most out of them in terms of service. They have tables and benches outside - yet no service (we wanted to sit outside for a beer one night and not only we had to get the drink ourselves: they did not want to open the door for us to get out!). The restaurant has a nice decor, yet the waitresses were cleaning with chemicals the table next to us while we were having dinner. The indoor pool is in fact part of a gym so there are people doing lanes rather than just relaxing and there are no chairs or sunbeds to relax, and don't even bother with the rest of the "spa" experience - just awful. We even got nasty faces from the staff when asking at reception for the bus timetables to go into Bath one morning. You get the picture: the place should be great given the infrastructure/grounds but they make no effort to be welcoming or provide you with good service. It's a shame, really.
Very pleasant stay at the Centurion Hotel. The staff were were very pleasant and amenable. Our evening meal in the restaurant was delicious in the dining/ conservatory room. The hotel is within close driving distance of Odd down Park and Ride giving easy access into Bath.
Went to pick up my daughter from her first year at uni... And stayed overnight at this hotel. Really good choice.... nice bedroom, excellent breakfast and a quick swim before I left. Oh and a Helpful receptionist who advised on where to eat. I definitely be returning to stay in this hotel on my next trip to bath.
We stayed for 3 nights in May 2016 and found this hotel to be in an excellent location for bus services between Bath, Midsomer Norton and Wells. The rooms were excellent, the staff very helpful and a delghtful experience for breakfast in the conservatory. Leisure facilities very good and it also has a 9 hole golf course.
My family and I stayed here whilst away for a wedding. The breakfast, restaurant and bar staff were very helpful and friendly to all if us. You could have a swim or have a workout in the gym, which seemed well equipped. The family rooms were an excellent size and included a reasonably sized bathroom with a shower. There was plenty of car parking space and although the Hotel is spread out over a reasonable area it had a welcoming and friendly feel. Would definitely stay again. Would recommend that you book a deal to include some meals as the restaurant could otherwise be a little expensive.
Don't miss out on the characterful pub and a steaming the orangerie! The hotel is a unique layout, but is well maintained, clean and comfortable. Ample parking, just make sure to park close if rain is forecast or remember your umbrella. It might be helpfull to book a table door dinner as the bar and restaurant can get busy not just with residents, but locals too.
Mixed feelings about this place. evening food okay and served in a really nice location. Breakfast overpriced. we went to local farm shop after first encounter. Room quite nice although bathroom was small. The shower controls were vertical and very stiff. My wife could not turn them on at all. Not good for older people or those with arthritis or rheumatism - need a rethink. Hotel appears to be in the middle of an industrial estate but has lovely gardens and a small golf course which is a nice surprise
An attractive ,modern hotel with spacious,well-appointed bedrooms. Breakfast was excellent but we did not dine there. A good quality golf course was attached but I did not have the opportunity to play. The only downside was that some of the bedrooms were overlooked by the on-site road which gave us poor privacy unless the blinds were dropped.
Stayed one night on business. The hotel is nice, modernised and quiet. Pleasant rooms and lovely views over the golf course. The restaurant for dinner and breakfast was outstanding for a hotel restaurant. Beautiful food and very good service.
Had another great experience here having last visited about 4 years ago. Staff were extremely helpful and Katie on reception showed a genuine interest in ensuring all our needs were met. ( we arrived early and she arranged for our rooms to be prepared as a priority so that we could check-in) The place was very clean with some lovely outside space. The swimming pool delighted the children ( and adults!) Dinner was a good standard and they accommodated a brought in birthday cake no problem. Great selection for breakfast with an accompanying level of great service.
My wife and I stayed for three nights bed and breakfast and were very satisfied, even though the stay was rather expensive. I would have preferred better overall lighting in the bedroom. The bathroom, although rather small had excellent hot water - perhaps too hot, but it was easily controlled.
A nice little hotel 9 miles (approx) outside Bath. Bit unsure on arrival as in middle of housing estate but lovely grounds out the back to the golf course. Very quiet, despite there being a wedding reception that evening. Very clean, pleasant and a good bus service into Bath that cost £6.50 return per person- cheaper than parking your car for the day, however we did notice there was a park and ride near Radstock too. Great breakfast and easy check out.
Lovely hotel in a good location. Unfortunately some members of staff would benefit from some customer service training. Mark the manager was excellent at sorting out an issue we had whilst on our stay and Neil was so helpful and really went out of his way for us! ~Thank you Neil
I stayed at this hotel for one night during early April on business and have to say that I am struggling to find fault. . . At all!! From the moment you arrive to a warm welcome from the clearly well drilled desk staff to the moment you check out, everything just seems to work here. The check in and check out process was quick and efficient and the rooms well appointed with all that you would expect such as desk to work at, refreshments aplenty, complimentary waters, separate table and comfortable high back chairs. The room I stayed in (229) was extremely clean and faced out across the adjoining golf course so nice and quiet. The bed was clean and comfortable so a good nights rest was had. Free Wi-Fi is on hand also which is a necessity these days I feel and runs at a good speed. The main restaurant had a decent menu but what surprised me the most was how well portioned the meals were as well as being excellently presented. I had space for 3 courses and remained comfortable and not stuffed. A lot of restaurants could learn from this approach for sure!! I stay in a lot of hotels and dine in many restaurants and I have to say that the presentation was high end eatery level (certainly on the night I stayed at least) which really wasn't expected at a Best Western establishment. The waiting staff were polite, efficient and unobtrusive which is exactly what I hope for at any restaurant I use. Breakfast was a similar experience to the evening meal with a young, polite, efficient and unobtrusive waiting team who appeared happy at their work which was a pleasure to witness. Food quality was very good with a good selection of options. Before departure, I needed to utilise a lounge for a brief meeting with a colleague and was offered a comfortable lounge to use and was advised (by who I believe was the Manager) that there were also other lounges I could use if the one provided wasn't suitable!! The lounge was again, well appointed with comfortable couches, chairs and coffee available if needed as well as looking out across the garden and golf course so a pleasant outlook. There is also a health club at this hotel which I didn't use but have no doubt would be managed as well as the hotel itself. All in all, I would be inclined to congratulate the Management team at this hotel as they have a great team of people who make this place a pleasure to reside at. Very well done!!
Overall a very well priced hotel for 4 nights for my wife, myself and our 1 year old son. Front desk staff were very helpful in sorting out a small problem we had, and to put my bike in safe storage whilst we stayed. Very attentive during our stay. Breakfast (included in our deal) was excellent with lots of variety. Hotel restaurant in the evening was a bit limited (few items on the menu were not available) but although quite pricey the food quality was excellent and staff wonderful with our son. The pool was great to take our son in, and we had good treatments at the attached spa. Only problem was on one night the noise from a wedding in the hotel carried to our hotel room. We mentioned it the next morning and the staff seemed concerned and interested to prevent it happening again.
We were visiting family in the area and they booked a table in the Restaurant for the 6 of us to have Sunday lunch. The Cornish crab starter although very tasty was in my opinion a little overpriced for the amount that was on the plate. My husband had the wild garlic soup, which he enjoyed. 5 of us had the Roast beef with lovely crispy roast potatoes and Yorkshire pudding. My husband had the Lamb, which unfortunately was rather rare and we weren't warned of this when ordering. He ate most of it but didn't really enjoy it. The cauliflower cheese and other vegetables that are served in seperate dishes were very nice indeed. The waiting staff were all very pleasant and very polite. Would we eat there again? Yes we would.
We stayed the weekend for my niece's wedding and had a wonderful time. Rooms were very comfortable, staff helpful and food excellent. Delightful views over golf course. Very nice spa, gym and pool included without fuss or extra charge. Breakfast was delicious - one of the best hotel breakfasts I have ever had! Wedding food also top class, with spacious rooms for party. Very relaxed and pleasant atmosphere. Would highly recommend, both as hotel and wedding venue.
The hotel is great, clean and well looked after. The staff were friendly and helpful. The was first class. The only downside was that when we stopped there was a wedding party and it sounded like the dj was in our room. The walls aren't very thick which meant we heard the wedding guest come back turning lights on and off and you could tell what was on tv due to the volume. Our 4 year old son wasn't impressed. Even with this downside I would most definitely stop again.
Visited on the Valentines weekend. Hotel located in a quiet area and next to a well maintained golf course. Although the weather wasn't nice enough for us to play, there were plenty of indoor activities such as the swimming pool and spa. Would be best if breakfast was provided free since its quite far from Bath.
Very nice ,quiet Hotel with good amenities and an excellent restaurant overlooking the golf course. Wide choice on the breakfast menu and very good dinner menu. Ideally located for exploring local area and especially Bath.
We chose this Best Western Plus Hotel to visit the Somerset area especially Wells.The Hotel is everything you should expect from a Plus Best Western.The rooms are very well maintained by very polite staff who always take the time to talk to the residents.The Breakfeasts are freshly cooked to your choice and arrived just as you specified.Poached eggs are done to perfection.would highly recommend this Hotel which is very quiet at night.If you can ask for a Golf Course view room much better than Car Park view.
Groupon Voucher. Gym facilities:- Mike was super helpful and got us set up really quickly. Everything was there that would be needed for a workout. Spa:- Sauna, steam room, spa pool and showers were all working, clean and tidy. Great way to wind down. Restaurant:- Lovely lunch, nothing to complain about. Efficient service and tasty food. Priced well. A great morning spent here. You get slippers and a robe when using the Spa. All of the staff were friendly.
Friendly and helpful hotel staff. Feel welcomed and the restaurant food was amazing! I stayed with my 3 year old daughter and my mother. They both enjoyed the facilities of the hotel. Thank you for giving us a lovely time.
The couple at the bar were confused, this hotel isn't in Bath ? No it isn't but the location is better than Bath. With easy access to many local Somerset attractions but all the quality of a Bath hotel the countryside location makes it easier to navigate to and where would you put the 9 hole golf course in central Bath ? Lovely appointed rooms, warm and comfortable with modern decor and attentive, polite and cheery staff to help you. The on site spa is a bonus and guests can use that and the gym and pool while they stay. The restaurant has its own bar, but a separate sports bar is available if you need to catch up on the Rugby or Football or just the latest music. Great stay and worth a visit to the restaurant for a lovely choice of dishes and one of the best breakfasts laden with ocal produce that once could ask for.
Stayed for 2 nights. Clean and tidy beds comfy and had amenities in room.used gym and spa both good but pool poor and cold. J Bar area was cold and bar staff Ashley wasn't very pleasant or helpful. Food ok but pricey for what you got. Restaurant was lovely and breakfast was lovely and pleasant with plenty of choice. Was disappointed as got a raw egg instead of a poached one! For money paid was ok would use again if necessary.
A very acceptable base from which to make a day trip into Bath. Not cheap but more reasonably priced than other hotels in Bath itself or closer in. The hotel is about twenty minutes drive from the Odd Down park and ride on the south side of the city centre and from there it's a ten minute bus ride into Bath itself, at a fare of just over £5 for two people. The park and ride is a bit tucked away off the roundabout found at sat nav location BA2 8PA. The entrance and car park to the hotel Is immediately opposite some unattractive warehouses and on a main road, so first impressions aren't great. When you're inside the hotel all of that is soon forgotten and no longer noticeable as views of the garden and small golf course mostly take over. We booked a deluxe double room on the first floor on the garden side. It was spacious and comfortable and complimented by the very modern bathroom. The only slight drawback was a lack of control on the room temperature. There was no central room thermostat if you wanted to edge up the temperature. But the bathroom towel rail blasted out heat most of the time, so opening and closing the door made quite a difference. Dinner was good, delicious steaks, venison and scallops being among items added on the daily specials menu. Good freshly and individually cooked full breakfasts too. My wife enjoyed some good and reasonably priced spa treatments, booked a couple of days in advance. The swimming pool doesn't look particularly enticing compared to some in similar sized hotels, though the gym certainly looked well equipped. The hotel's back bar doubles as the clubhouse for the onsite golf course. It has live music on some Friday nights and a good choice of beer and lager from Sharps brewery on the pumps. It's worth noting that's there's no lift available for hotel guests here (there are only two floors anyway) and it looks like the hotel is often busy with wedding receptions and events. It's probably worth checking ahead if you're concerned that might affect your stay. Overall we enjoyed our two nights here and would certainly return again.
We had a fantastic week last year at the Centurion and this time stayed for three nights. The staff were friendly, efficient and helpful as before and the cleanliness and facilities could not be faulted. This year the wonderful surprise was the choice in the restaurant. The breakfasts always had lots of choice but this year, at both lunch and dinner, as well as the main menu (with choices) there was an additional menu with daily specials. This was excellent for me as I mainly eat fish and there were different dishes to tempt me each day - scallops (wonderful), sea bass (lovely crispy skin) and turbot (moist but a bit small). Well done the new head chef (ex-sous chef). Keep up the good work!
We based ourselves at this hotel for a sightseeing visit to Bath and surrounding areas. It is about 6 miles from Bath, but an easy journey in, or use the Park and Ride en route. The check in was quick and efficient. Large car park. The room was fairly standard for a Great Western, plenty of storage for clothes etc. free room safe, tea / coffee making facility. Bathroom had bath and powerful shower. Lighting in bathroom a bit dim. Free wifi coverage very good. Only downside to the room was lack of power outlets on top of work surface. The TV was plugged in and in front of the only double socket, so we either had to move the tv to plug kettle in, or use a floor socket. Guests have free use of swimming pool and spa. Very good. Breakfast choice was very good, with several cooked options with flexibility to add or remove items from full English. All staff were very friendly and polite. Didn't have a chance to use on site bar or restaurant so can't comment on those.
My wife and I stayed three midweek nights recently. We had a ground floor room with good facilities. We made use of the Spa and Pool each day. These are good except the pool is not adjacent to the jaccusi, sauna and steam room. The pool is a good size though. The food in the restaurant is excellent. Breakfast could not be more extensive. Overall we had a great value winter break.
If you plan on using the spa and booking a treatment double check and triple check your arrangements!! No communication between the two departments!! Turn up for a relaxing day to find there wasn't enough room in the spa for 5 of us when we had rang at least 3 times to confirm booking!! Disappointing as was planned as a surprise for a 30th birthday celebration!! Green Apple staff couldn't have been more helpful shame I can't say the same for the staff at reception!! Won't be planning a spa day here again!!
Staff were very helpful, the hotel was very well appointed and the rooms were clean and very comfortable. I really cant praise this hotel enough, it was a very pleasurable stay and i would have no hesitation in staying again.
I cannot say how lovely the staff are in this hotel. Nothing is too much trouble for them from the staff in the spa to the reception and waiting staff The food was wonderful and there were lots of choices, the wines were not as expensive as the usually are in hotels and again there were lots of choices The rooms were lovely and comfortable.
Lovely hotel, with very helpful cheerful staff including the cleaner. Everything was clean and we had everything we needed. The only slight criticism was that we didn't feel that for the price we paid for our food in the restaurant we got a great meal. Very pricey and the choice was not varied enough for all tastes.
This is the second visit to the Centurion for us and we were not disappointed if anything the Hotel has gone one better with upgraded decor and staff who were very pleasant and attentive to any issues that arose. The restaurant staff and chef provided the most delightful dining experience, 5 courses of creative delicious food and drink.The spa and gym are very well equipped and a nice swimming pool to relax in afterwards all lead to a wonderful stay. The room (deluxe superior) left you needing to ask for anything spacious very clean and fully equipped to a high standard, the shower and bathroom were again excellent, other guest traffic noise was non existent. Will be back for new years celebration for sure.
Very clean and friendly service. Breakfast was lovely and well presented.Would recommend this hotel. Situated about 20 minutes from Bath. We took a trip to the Thermae spa in Bath and had a brilliant day.
We stayed for a family get together and a trip to the Bath Christmas market. Angie, the hotel receptionist, was fantastic. She was very friendly and professional, and helped us a great deal. Jake was also helpful advising us on the Christmas market. The hotel was comfortable. The treatment at Green Apple therapy rooms was very professional - much better than most hotels we have stayed at.
I don't often write reviews on trip advisor but I felt eager to share my experience. I had organised a trip to Longleat for my sons first birthday, which is New Year's Day. I spent numerous hours maybe even days looking/ researching places suitable for my son.. And this hotel came out best for facilities, distance to Longleat and price. And having stayed two nights at the hotel it did not disappoint. New year can be a funny time of year with limited places to eat open .. And we were aware before our visit of the restaurant being full New Year's Eve & the bar serving food till 6.. We had made other arrangements. This didn't bother us. We arrived to another couple checking in, giving the receptionist 'a bit of stick' for the above, but they were able to give room service after this 6pm. The receptionist was pleasant and extremely helpful. All the staff were beyond accommodating and friendly. Our room was clean and had everything we needed for ourselves and our son. The bed was comfortable. We weren't disturbed atall.. Even though it was New Year's Eve. The breakfast was full of fresh produce. My husband had a full breakfast, which he enjoyed and I had a continental breakfast. There was many local pressed juices, yoghurts, fruit etc We were never left waiting or asking for a thing.. The staff would approach is always first to ask if we wanted anything or recommended something or anything to help us or make things easier. We felt relaxed and comfortable at all times. The pool was warm, and our son enjoyed himself! There was a number of other small children using the pool too which was lovely. This hotel really does seem to accommodate families well. We had eat at Jays bar new year day in the evening .. And I was hungry but didn't fancy anything of the menu .. Not because there wasn't much choice .. Because there was.. Just after Christmas I wanted something plain & simple .. So I asked for chicken & vegetables .. And I was served that .. With a lovely sauce .. And it was wonderful! Probably the tastiest chicken breast I have had for a while!! We have both already said we would like to return. For value for money, and purpose of this trip it suited all our needs... It was beyond my expectations. Could not recommend this place enough!! Just hope we return soon!!! I've left feeling relaxed and have a wonderful memory of our sons First Birthday!!
My husband and I had a fabulous stay at the Centurion, the 5 course dinner was amazing really tasty, presented exceptionally well, the staff did a great job nothing was to much trouble, we stayed over and again the room was clean and comfortable and met a high standard. Breakfast was high quality the staff very welcoming and tentative to our needs. I would recommend a visit to this little gem of a hotel
Very nice to stay and staff very good until they are due to go home.Food in the restaurant very limited and would probably choose to eat somewhere else next time. This was a family get together and we all left dissapointed.
Never judge a book by it's cover, and this applies to the Centurion Hotel, as inside, the décor and presentation as well as the helpfulness of the staff, outdo what on the outside appears bland and standard fare. The only draw back, the leisure facilities which are due an upgrade.
Room very poorly lit. Extremely noisy despite having porter try to stop noise from fan upstairs. Awake all night, fan eventually went off at 6.30a.m. Nowhere to put anything in bathroom. Presentation of meals very poor, cold food including breakfast. Unable to have scrambled eggs. Fish overcooked at dinner. Service non existent at breakfast and dinner time, took ages for meals to arrive and long wait in between courses. Very uncomfortable chairs in bedroom, too low had to sit on the bed. View from window was the car park. Bed very comfortable and sheets,duvet. Room and all areas of hotel spotless.
I went to a party at this hotel and it was fun, food was good and duty staff friendly and helpful. My bad experience was related to charging. There was a discounted room rate that we were told we would be eligible for but that guests would have to book separately themselves. As soon as I was told this I promptly booked two rooms online. Meanwhile the hotel had taken a provisional booking list with my name on it. It was pointed out at least twice to the hotel that my booking was for the rooms on the list but they failed to make the reconciliation in numbers or to let me know about the discount. Not only did I pay full price but they then tried to charge me for the extra rooms. They pestered my family with phone calls and emails which I did not appreciate. When I finally got to speak to the manager, who appeared to have instructed his staff to collect payment and then gone on leave, it became clear that there had been a breakdown in communication on their side because the event coordinator had left the company. He did agree not to charge for the extra rooms (kind of him) but said he would not apply the discount because I had booked online. At no point was I told not to book online, The manager gave a reason that my booking online was because the hotel would have to pay commission....however if the events coordinator had made the correct reconciliation there would have been time for me to cancel and rebook, as my booking was 100% refundable. Basically my impression was that the hotel just wanted to maximise their revenue and not take responsibility for their errors. They spent the best part of a week pestering for payment then avoided talking to me when I wanted to complain. It's a shame, we had a good event, I thoroughly enjoyed the evening but being pestered and being over-charged was not part of the deal!
we stayed in the suite for two nights and I would recommend the experience to everyone. The view of the golf course is great and the bathroom is stunning The main thing about the centurion is the attitude of the staff they are all so happy and helpful. Bath and Bristol are reasonably close and the park and ride for Bath makes visiting the city so easy
After an enjoyable stay a couple of years ago, I decided to rebook as I had to return to the area. Last time there was some building work being done, but all is finished now and everything appears complete. The food is very high quality...especially breakfast. The pool is a reasonable size, but six of us trying to complete as many "lengths" (it's a square pool!) as possible was a little cramped. I'll definitely return.
What a great find for business travellers. The room was clean and well equipped with a high quality hostess tray and nice products in the bathroom. The hotel has a spa, pool and gym. Most importantly, they do room service which is really nice when you're travelling solo and tired. There was a good choice and the food was delicious. They were considerate and brought the pud 20 minutes after the main. I felt like I was getting really good value for money and an excellent service. Also nice that the TV was a good size. All is all - very impressive for the price.
All the staff at this hotel were friendly and helpful, the hotel was very clean, the food was nice but a bit pricey in the restaurant , 10% was added to the bill for service on top so a meal for two was £45.00, which for the restaurant we was in just seamed a bit step in price, also the pool at this hotel needed a clean around the tiles at the top edge of the pool, the bottom was very clean, we was surprized about this as the rest of the hotel was spotless, the Jacuzzi room was lovely and our over all stay was very good , we used the hotel as a base for going into Bath and Longleat etc.
Staff were very helpful and friendly at this hotel. Very comfortable hotel in an area which has lots of interesting areas to visit. We used the restaurant for dinner only once, but found it quite pricey and limited choice. Breakfast was adequate, would have liked beans and fried bread to make it a true English breakfast!!
Stayed for 2 nights including Sunday to get the special offer. Room was quiet, clean and modern with good quality free wifi. The room was warm without having the heating on. We ate in the bar and found the food to be good if a bit over priced. The restaurant menu is limited and very pricey so we didn't eat in there. Breakfast service was a bit slow but the cooked option was good (although no baked beans!) , the continental selection was limited but the bread was lovely. The hotel does have a comfortable modern lounge area to sit in and there is a pool and gym . It was not easy to find in the dark but the location is ideal for visiting Bath -we used the park and ride service.
This hotel doesn't disappoint! Have stayed here many times and always good value for money. We tend to book a deluxe room as we like the extra space and larger bed! The staff are always cheerful efficient and have a ready smile. The food is excellent both in quality and quantity. Local ingredients are always sourced and on offer.
This Hotel is a real find. Their attention to detail is probably the reason, but whatever it is, it works!! I have no reservations in recommending this for special occasions or a bit of self-indulgence - the Spa is very good quality, with a great steam room!
We were greeted by a rather grumpy looking woman, after arriving at 6pm we went straight down to dinner, we found the food was over priced and the atmosphere very depressing. We had a small drink each and a main and it came up to 40 quid!! We were offered a newspaper and wasn't told there would be a charge. After leaving I was then noted that I had been charged for smoking in my room and that they had taken £75 out of my account.. I am a non- smoker, therefore this charge is ridiculous! Brining the grand total for 1 night stay to £225!! Umm should have booked the Ritz!!
The Hotel has good facilities with a bar, restaurant and swimming pool, and our room was comfortable, clean and quite spacious. However, we were above the laundry and our sleep was disturbed by machine noise, which was a shame as the bed was comfortable and the area is quiet otherwise. I would recommend asking for a room facing the golf course. Apart from this, it was a nice Hotel and staff were friendly. It is rather isolated. Midsomer Norton is a mile away, where you will find the nearest pub - The White Post Inn - a real ale pub popular with locals, but I wouldn't want to eat there.
Lovely modern hotel with great views of the golf course. Top quality food and great prices. Room was a good size for the 3 of us and easily accessible. Only gripe was that the hot water tap is boiling hot!! Not good if your training your little one to wash hands. Would recommend highly.
The hotel is very good. Rooms are of a decent size and plenty comfortable. The only downside to the hotel is the restaurant attached. If you don't like steak or any seafood then you have a limited choice. Luckily however I don't have this problem
Clean, tidy,excellent staff,good food,easy parking,spacious and comfortable bedroom. Jays bar seemed to be the local pub, very few seats due to vast outside custom, I would prefer a hotel which has a bar specific for guests. On our day of arrival we were informed no guests would be able to eat in the bar or the restaurant until after 8.30 due to a wedding. We found this shocking-no warning until we asked to book a table! The only way to get something to eat was to order from the room service menu, this we did and had to pay a "tray service" charge! The pool was acceptable but not quite what we thought it be after looking at it on-line. Overall a place we would stay again but check that they don't have a wedding on. We stay often at Weymouth(Rembrandt), and although not a "plus Hotel" we find it far superior. They do a fantastic Buffett breakfast there, whereas The Centurian do it to order-not as good.
The hotel has good facilities for an informal business lunch or meeting. Rooms are of a high standard, Wi-Fi is robust, food of a decent quality and service friendly. As we have many associates in that part of the world, we will definitely be using that hotel as a base for future meetings.
Very impressed with this hotel. Staff very helpful. It's a long walk from reception to the restaurant and bar but this meant the room that I had near reception was very quiet. Probably the best night's sleep I've had in hotel for a long time. The restaurant food was excellent although a bit on the expensive side. £22 for steak, chips and salad. The peppercorn sauce was delicious though. The room was spacious and well equipped. Everything in the hotel was spotlessly clean. Although I didn't get to try them out the swimming pool and gym looked very appealing. Maybe next time. I recommend this hotel and will certainly stay again.
fantastic staff and food excellent rooms great nothing was to much trouble our daughter and her husbands wedding they've had the most fantastic day stress free and a lot of family stayed here with us over four days and not one complaint from anybody including staff
We stayed at the hotel for 2 nights at the end of September. We found the room to be nicely decorated, very clean and well stocked. The staff were very helpful and friendly. We used the pool and sauna/steam room/jacuzzi, which were all in good condition and nice to use. We had the breakfast included and that was fine too. All in all we had a great stay. :)
We would definitely recommend this hotel - all areas are spotlessly clean, the breakfast offers a good range of products that are beautifully served and presented and the rooms are of a good standard with well appointed amenities within. The grounds are kept immaculate and the hotel itself offers a great base to explore the West Country areas. The only tiny gripe would be that the Lounge/Bar only offered one vegetarian option on their menu and when that was ordered they didn't have it and we had to accept the alternative - more veggie choice would be good, however the vegetarian breakfast offering was excellent. All the staff were friendly and professional, the on-site spa was a treat and the communal areas are comfortable and inviting. We would definitely choose this hotel again if we were in the area.
Lovely little hotel with friendly staff who go above and beyond to make your stay pleasant, nice pool and spa too. The only disappointment is, that because we were booking with Tesco Clubcard Tokens, we were not permitted to book a double room, resulting with our anniversary break being spent in a twin bedded room, beds could do with updating too, other than that, can't complain.
We used the hotel for visiting Bath. It was a cheap way to do this. We used our Tesco points converted to BW vouchers. It's close to Bath and the park&ride so we didn't have to use the expensive car parks in the city. The hotel was great, the food was good for both breakfast and evening meals and I cannot fault the staff at all. Very friendly and helpful. However, a lot of reviews have already said the same thing and that's 'WEDDINGS'! We stayed Sunday to Tuesday and to be honest we knew it was a popular wedding venue before we stayed but didn't expect there to be any weddings on on these days. Our room was far enough away from the main function room that we couldn't hear the music but all night we had guests walking up and down the corridors shouting, singing and generally being disrespectful of other hotel guests who were probably trying to sleep. This took the edge off for me, hence the score because without the disturbance I would have scored 5/5.
Wherever Life Takes You, Best Western Is There®
Each Best Western® branded hotel is independently owned and operated.